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1 Before using this product... ......................................... 1.1 1.1 Understanding the manual .............................................................................................. 1.1 How this manual is organized .............................................................................................. 1.1 Manual Conventions ................................................................................................................ 1.2 1.2 Safety Precautions ............................................................................................................... 1.3 1.3 Minimum Requirements ................................................................................................... 1.3 2 Product Introduction ................................................... 2.4 2.1 Product Overview ................................................................................................................ 2.4 2.2 Technical Specifications .................................................................................................... 2.5 DVR (ZMD-DX-SAN8) .............................................................................................................. 2.5 2.3 Compatibility ......................................................................................................................... 2.6 2.4 Package Contents ................................................................................................................ 2.7 2.5 Getting Familiar with your DVR...................................................................................... 2.8 Main Functions & Features .................................................................................................... 2.8 Rear Panel ..................................................................................................................................... 2.9 Mouse ..........................................................................................................................................2.10 3 First-time Setup ............................................................ 3.1 3.1 DVR Installation .................................................................................................................... 3.1 HDD Installation ......................................................................................................................... 3.1 Connecting your DVR .............................................................................................................. 3.5 Connecting the Display ........................................................................................................... 3.6 Connecting Video & Audio using BNC cables ............................................................... 3.6 Connecting an External Alarm .............................................................................................. 3.8 3.2 Camera Installation ............................................................................................................. 3.8 Connecting the cameras to the DVR ................................................................................. 3.9 Connecting a PTZ Camera ...................................................................................................3.10 Mounting the Camera ...........................................................................................................3.10 3.3 DVR First-Time Startup ....................................................................................................3.11 Startup Guide Explained .......................................................................................................3.12 3.4 Home Screen Introduction.............................................................................................3.13 Main Menu .................................................................................................................................3.13 Event Notification ....................................................................................................................3.14 Single View .................................................................................................................................3.14 Quad View ..................................................................................................................................3.14 8 Channel View .........................................................................................................................3.14 Playback ......................................................................................................................................3.14 Screenshot Gallery ..................................................................................................................3.14 Volume Control ........................................................................................................................3.14 Logout / Shutdown .................................................................................................................3.14 3
4 Using the DVR ............................................................... 4.1 4.1 Main Menu Detailed ........................................................................................................... 4.1 General Settings ......................................................................................................................... 4.1 Video Settings ............................................................................................................................. 4.8 Network Settings .....................................................................................................................4.11 Event Management.................................................................................................................4.13 4.2 Camera Controls ................................................................................................................4.19 Image Setting ............................................................................................................................4.19 Zoom ............................................................................................................................................4.20 Snapshot .....................................................................................................................................4.21 Playback ......................................................................................................................................4.22 PTZ Control ................................................................................................................................4.23 4.3 Remote-viewing Setup ....................................................................................................4.25 4.4 Updating your DVR ...........................................................................................................4.30 From your Mobile Device (via Zsight) .............................................................................4.30 From your DVR (via USB) ......................................................................................................4.30 5 Support ........................................................................ 5.31 5.1 Troubleshooting .................................................................................................................5.31 5.2 Warranty & RMA................................................................................................................5.33 5.3 Funlux Support ...................................................................................................................5.37 4
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Before using this product...
1.1 Understanding the manual
How this manual is organized
This manual is specifically organized to provide comprehensive instructions for
full setup and basic operation of your DVR when read front-to-back. The
contents of the manual are conveniently organized for quick reference after you
have read through the entire manual. For further instructions, please visit our
knowledge base at http://kb.zmodo.com/ or our website at
http://www.zmodo.com/support-software.
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Chapter 1 Before using this product...
This chapter contains important information prior to reading the manual
and installing the system. It overviews the manual purpose and
conventions to aid in installation, and covers minimum system
requirements to ensure successful setup and use. It is essential that you
read this chapter before reading the manual and installing the system.
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Chapter 2 Product Introduction
This chapter describes the package contents and overviews some of the
features and capabilities of the DVR system.
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Chapter 3 First-time Setup
This chapter covers the initial setup procedures of the DVR. This includes
hardware setup procedures such as DVR wiring, HDD installation, alarm
installation and camera installation. It also covers basic setup procedures
to configure your DVR when setting it up for the first time.
Product Introduction
1.1
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Chapter 4 Using the DVR
The DVR's full features can be utilized through the new and revolutionary
user-friendly menu system. This chapter covers detailed instructions on
the function and navigation of each menu element, use of the camera
control interface, live remote-viewing setup, and firmware update
procedures for the DVR. Refer to this chapter for specific instructions for
advanced functions of the DVR.
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Chapter 5 Support
This chapter covers common troubleshooting issues that can be easily
resolved, warranty information, and information for Funlux support and
other resources. Please refer to this chapter before calling technical
support.
Manual Conventions
This manual uses several symbols, typographies and abbreviations that carry
specific definitions. In order to properly follow instructions, please familiarize
yourself with the following conventions.
Text enclosed in square [brackets] indicates a menu or an item to
select.
Denotes information or instructions that you MUST follow to
IMPORTANT:
complete instructions.
Denotes additional information or tips to aid you in completing
NOTE:
instructions.
Acronym for digital video recorder. This is the main control
DVR
component of your system.
Acronym for hard disk drive. This is the storage component of
HDD
your DVR system.
Acronym for Pan-Tilt-Zoom. This usually refers to a camera with
PTZ
pan-tilt-zoom functionality. Also common are PT cameras (pantilt).
[Text]
Product Introduction
1.2
1.2 Safety Precautions
Please read and follow these instructions for your safety while operating and
setting up the equipment.
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Use only the provided power adapter to power the DVR.
Make sure that the rear power switch is off before unplugging or
plugging the DVR.
Do not insert any objects into the DVR case or openings.
Do not place heavy objects on top of the DVR.
Keep the DVR surfaces clean and dry.
Do not operate in wet or dusty environments.
Keep the DVR away from all fluids.
Operate and keep the DVR in temperatures between -10°C~50°C.
Do not install the DVR near any heat sources and avoid direct sunlight.
Make sure there is good air circulation where the DVR is installed.
Install the DVR in a stable environment.
Handle the DVR carefully and avoid collisions and strong falls.
1.3 Minimum Requirements
Minimum requirements must be met for full and proper functionality of the DVR.
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Compatible display with corresponding cables. Please see 2.3
Compatibility for more information.
A wireless router with one empty port (for remote viewing).
A physical internet connection such as Cable / DSL / Fiber—no satellite,
3G/4G hotspots, or city-wide wireless (for remote viewing).
A minimum upload speed of >256kbps at the location of the DVR (for
remote viewing).
Android (v.2.2 and up) or iOS (v.6 and up) mobile device (for remote
viewing).
Product Introduction
1.3
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Product Introduction
2.1 Product Overview
This Funlux DVR system is specially designed to safeguard your home or business
by providing cutting-edge video surveillance and monitoring. Instant email
notifications and multiple live streaming and recording options make your DVR
available and accessible anywhere at anytime.
Using next generation plug-and-play technology and a revolutionized user
interface, this system delivers a revolutionarily user-friendly experience that is
accessible to anybody. Achieving security and peace of mind has never been
easier. We provide top products at low prices with setup procedures that
anybody can follow. Our goal is to bring security and safety to all people; making
your security our priority.
Product Introduction
2.4
2.2 Technical Specifications
DVR (ZMD-DX-SAN8)
Video
Input (Analog) 8 channel BNC
HDMI x1 (1920x1080@60Hz)
Video Output VGA x1 (1920x1080@60Hz, 1280x1024@60Hz, 1024x768@60Hz)
BNC x1 (PAL: 704x576, NTSC: 704x480)
Compression H.264
Multiple Stream Yes
960H: 12 frames/sec (NTSC) / 12 frames/sec (PAL)
D1: 20 frames/sec (NTSC) / 20 frames/sec (PAL)
Recording Resolution
HD1: 20 frames/sec (NTSC) / 20 frames/sec (PAL)
CIF: 30 frames/sec (NTSC) / 25 frames/sec (PAL)
Audio
Input 8 channel RCA
Output 1 channel BNC
Compression G.711
Storage & Reviewing
Playback
Functions
Record Modes
HDD Support
Backup
Up to 4 channels simultaneously
Fast forward / Rewind / Slow play / Digital Zoom
Continuous (Basic or Intelligent) / Scheduled
1 SATA (3.5") up to 2TB
External USB Device
Network
Network Interface 1 RJ45 10 / 100M
ONVIF Not Supported
Protocol Support TCP/IP, UDP, DNS/DDNS, SMPT, UPNP, DHCP, HTTP
Product Introduction
2.5
General
Application Support
Motion Detection
Alarm Notification
Operating System
Power Supply
Power consumption
Serial Interface
Operating Temperature
Dimensions
Weight
Language Support
Remote configuration, video browsing, local recording, local and
remote playback
Yes
Yes
Linux-based
DC 12V, 3A
<12W (without HDD)
RS-485 (PTZ Control)
32 °F to 122 °F
11.4" (W) x 9.1" (D) x 1.7" (H) (290mm x 230 mm x 42 mm)
2.18lbs (without HDD)
11 languages
2.3 Compatibility
This DVR is compatible with all Funlux BNC surveillance cameras. Cameras can be
purchased at: http://www.cctvhotdeals.com/. When purchasing cameras, we
recommend that you check under the specifications to make sure that the video
output type is "BNC". IP Network cameras will not be compatible with this
system.
This DVR also supports and is compatible with three different display options:
HDMI, VGA and BNC. It is compatible with all displays, however some will
perform better than others. For HDMI displays, we recommend that you use the
following major brands: Samsung, Phillips or LG.
Product Introduction
2.6
2.4 Package Contents
Before proceeding with any setup procedures, please make sure that your
package includes the following contents:
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8-Channel Security DVR (ZMD-DX-SAN8)
USB Mouse
12V 3A Power Adapter
Quick Installation Guide
Case Screws (not pictured)
Pre-Installed HDD*
*Included only in systems purchased specifically with an included HDD.
Product Introduction
2.7
2.5 Getting Familiar with your DVR
Main Functions & Features
Live Remote Viewing
Access your DVR remotely from anywhere in the world on your
Android or iOS mobile device.
Intelligent Recording Mode
Intelligent recording identifies surveillance footage triggered by
critical events such as motion detection and alarm triggering and
optimizes storage by increasing recording quality when a critical
event occurs.
Multitasking
Users can view, record, playback, backup, live-view and remotely
access the DVR simultaneously from multiple devices.
Instant Notification & Alarm System
Receive instant email alerts and push notifications with snapshots
to your mobile device when motion is detected, an alarm is
triggered, or video loss occurs.
Multi-level, Multi-user management
Different user privileges allow you to share video surveillance
without worrying about unpermitted setting changes.
Product Introduction
2.8
Rear Panel
Product Introduction
2.9
Mouse
Product Introduction
2.10
3
First-time Setup
3.1 DVR Installation
HDD Installation
IMPORTANT: Your system will not be preinstalled with a hard disk drive (HDD)
unless the system was specifically purchased with an included HDD. You may
install a SATA HDD between 250GB and 2TB of storage after receiving your
system. We recommend Western Digital Caviar Green AV-GP hard drives or
Seagate Pipeline hard drives that are specifically engineered for use in security
camera environments. We also suggest that you make your purchase from an
official reseller (such as Newegg.com, Tiger-Direct, and Best Buy) to ensure the
quality of the HDD.
For the following HDD installation instructions, you will need:
1) Your DVR system
2) A SATA Hard Drive (not provided)
3) 4 silver Phillips screws (provided)
4) 7 black Phillips screws (provided)
5) A Phillips screwdriver (not provided)
First-time Setup
3.1
1. Make sure your DVR is unplugged from its power source and slide the top
panel off of the DVR.
2. Connect the SATA power and data cables from the DVR to the corresponding
ports on your HDD (as shown):
First-time Setup
3.2
3. Once connected, place the HDD into the DVR with the cables placed as shown.
IMPORTANT: Make sure that the cables do not come into contact with the
cooling fan!
4. Holding the hard drive and the DVR, gently turn it over and line up the holes
on the hard drive with the holes on the DVR. Using a Phillips screwdriver, screw
the provided screws into the holes.
First-time Setup
3.3
5. Slide the DVR panel back on and locate the 7 black Phillips screws (found in
kit). Apply the screws in the three holes on the back panel, and the two holes on
the sides.
6. When you power on your system, you will see a popup asking you to format
your HDD. Press [OK] and wait 5-10 minutes. NOTE: If you do not see this
popup, please manually format your HDD by going to the Disk Drive Info page
(for more instructions, please refer to 4.1 Main Menu Detailed).
First-time Setup
3.4
7. The system will begin formatting the HDD, and will automatically reboot once
the formatting is complete.
Connecting your DVR
1. Connect your analog cameras directly to the system with the correct cables as
shown. For detailed instruction, please refer to 3.2 Camera Installation.
2. Connect your display to the appropriate display input. For detailed instruction,
please refer to 3.1 DVR Installation – Connecting the Display.
3. Connect your system to a nearby power outlet with the provided power
adapter as shown.
4. Connect your USB mouse to the corresponding input as shown.
5. Connect your DVR system to your wireless router with the provided Ethernet
cable as shown.
First-time Setup
3.5
Connecting the Display
This DVR can support up to three different display options: HDMI, VGA and BNC.
The following steps provide instructions that will ensure that you have a working
HDMI or VGA connection:
1. Make sure that you have the proper equipment. You will need a display and
a corresponding video cable. Monitors will typically support VGA cables, high
definition televisions will typically support both VGA and HDMI. You may need
to purchase a cable if you do not have one already.
2. Identify your connection type. If you already have the proper equipment,
please identify the type of connection that you will be using. For HDMI
connections, we recommend that you use one of the following brands: Phillips,
LG or Samsung.
3. Connect to the corresponding port. Connect one end of the cable to the
corresponding port on the display, and the other end to the corresponding port
in the rear panel of the DVR.
Connecting Video & Audio using BNC cables
BNC connections are uncommon with the exception of
some very specific applications for it. If you are going to
connect to your display via BNC, you will need a BNC male
to RCA male cable (as shown on the right). If you want to
connect both a video and audio, you will need two such
cables. Please follow the instructions to successfully
connect your display and audio via BNC connection:
First-time Setup
3.6
1. On the output BNC connectors on the rear panel of your DVR, you will see two
protrusions (one on each side of the connector). On the male BNC end of your
cable, you will see two slots. Line up the slots with the protrusions, as shown in
the picture below:
2. Push the connector in, and twist until the connection is secure, as shown:
3. If you are making a video connection, plug in the RCA male end of the cable to
the yellow composite port on your display. If you are making an audio
connection, plug in the RCA male end of the cable to either the white or red
ports on your monitor.
First-time Setup
3.7
Connecting an External Alarm
NOTE: A large portion of the installation of an alarm will vary based on the type
of alarm. Because of this, the following instructions are not comprehensive, and
will have to be supplemented by specific instructions for your desired external
alarms/systems. Please refer to our knowledge base (http://kb.zmodo.com/) for
more information.
Prior to installation, please locate the alarm input and output ports on the back
panel of your DVR. The following instructions will show you how to plug in the
wires from the external system to the DVR.
1. Push the orange tab on the alarm port (with your finger nail or pen) in order to
open the spring-loaded connection.
2. With the orange tab pushed in, insert the bare wire from your alarm about 1/81/4 inches into the port.
3. Let go of the orange tab and the port should clamp onto the cable. Give the
wire a light tug to ensure that it is securely clamped.
3.2 Camera Installation
This DVR system is compatible with all Funlux analog video cameras, video and
audio cameras, and PTZ cameras and can support up to 8 cameras. Your
connection may vary depending on the specific camera purchased.
Quick guide to identifying male and female connectors:
The male connector will generally feature a
protrusion that is housed in the
corresponding indentation found on the
female connector. The protrusion in some
ceases can also be a pin that is housed
inside of the female component.
First-time Setup
3.8
Connecting the cameras to the DVR
1. Connect the power adapter to the outlets. Connect the camera power
adapter to a power outlet near the DVR. In most cases, you will have a 4-port
power splitter cable. If so, connect the female end of the 4-port splitter into the
male end of the power adapter. Refer to 1a on the diagram for reference.
2. Connect the cameras to the Siamese power and video cables. In most
cases, your cameras will come with a cable with two separate connectors on each
end. One of the connectors is for the power, and the other is for video. Connect
the male power and video BNC end of the cables to the female power and video
BNC connectors on the camera. Refer to 1b on the diagram for reference.
3. Connect the cameras to the DVR. Connect the male BNC connector at the
end of the cable that is not connected to the camera to the desired channel input
on the backside of the DVR.
4. Connect the cameras to the power. Connect the male power connector at
the end of the cable not connected to the camera to a female power connector
from step 1.
5. Repeat. Repeat steps 1-4 until you have connected all desired cameras.
First-time Setup
3.9
Connecting a PTZ Camera
1. Locate the RS-485 connectors on the back panel of your DVR.
2. Locate the positive wire on your PTZ camera. Please refer to the
manual provided with your camera to determine the wires.
3. Push the orange tab labeled 'A' on the PTZ port (with your finger
nail or pen) in order to open the spring-loaded connection.
4. With the orange tab pushed in, insert the bare positive wire from
your camera about 1/8-1/4 inches into the port.
5. Let go of the orange tab and the port should clamp onto the cable. Give the
wire a light tug to ensure that it is securely clamped.
6. Repeat steps 2-5 for the negative wire, and the orange tab labeled 'B'.
Mounting the Camera
IMPORTANT: Please complete the instructions for "Connecting the cameras to
the DVR" prior to mounting your cameras.
The following steps provide instructions to mount the camera on a drywall. Your
installation may vary depending on the specific camera purchased.
You will need:
1) Surveillance Camera (not provided)
2) Mounting Bracket (not provided)
3) Screws with matching anchor screws (not provided)
4) Power drill (not provided)
1. Choose a location. Find a suitable location to mount your IP camera.
2. Mark screw locations. Using a pencil and the holes in the mounting bracket
as a guide, mark three holes against the wall where you wish to mount the
camera.
3. Drill holes. With a drill bit slightly smaller than the green plastic anchor screw,
drill a 1" deep hole in each of the three marked locations.
4. Insert anchor screws. Place the anchor with the closed end evenly into the
hole. Gently tap the open end until the anchor is almost flush with the wall.
5. Attach the camera to the mounting bracket (if applicable). Fasten your
camera to the mounting bracket using either the hole found on the top or
First-time Setup
3.10
bottom of the camera. Rotate until the camera is securely attached to the
mounting bracket.
6. Mount the camera to the wall. Align your mounting bracket with the
anchors and slowly screw the bracket onto the wall with the 3 screws provided.
7. Adjust the camera position. To adjust the camera position, loosen the nob
on the bracket by turning it counterclockwise and adjust the camera accordingly.
When the desired camera position is achieved, tighten the nob by turning it
clockwise.
3.3 DVR First-Time Startup
Power on your DVR and double-click anywhere on the screen. On the login
screen, a Startup Wizard will appear to help you quickly setup your DVR. Please
follow the on-screen instructions to quickly and easily configure basic settings on
your DVR.
First-time Setup
3.11
Startup Guide Explained
Network Time Protocol: When enabled, the DVR system will automatically set
the date and time settings through the internet connection. If you do not enable
this, you will need to manually input the date and time in the corresponding
forms.
Name, phone, email: This information is added to the default administrator
account of your DVR system.
First-time Setup
3.12
3.4 Home Screen Introduction
The home screen is the main screen of your DVR, displaying the live-video stream
from the connected cameras. There are several viewing options available locally
on your DVR. By default it will be set to the 9-channel view with the live-video
streams from all eight camera feeds. To access the new quick-menu, move your
cursor to the bottom of the screen using your mouse or press the menu button
on your remote.
The quick-menu includes the following options:
Main Menu
Use the main menu to access all of the full features of the DVR. Refer to 4.1
Main Menu Detailed for more information and specific instructions.
First-time Setup
3.13
Event Notification
When your cameras have detected an event (see 4.1 Main Menu Detailed –
Event Management) a notification will appear in your quick-menu. Clicking on
the icon will bring you to clips recorded at the time of the events.
Single View
This option enables you to quickly view one camera feed in full-screen. Click on
the icon to select the camera feed to view. For further live-video viewing options,
refer to 4.1 Main Menu Detailed – Video Settings.
Quad View
Select four channels (1-4, or 5-8) to view simultaneously.
8 Channel View
Quickly toggle the viewing mode to eight simultaneous channel feeds.
Playback
Review and backup surveillance footage from this menu. Refer to 4.2 Camera
Controls for more details.
Screenshot Gallery
View and backup saved screenshots.
Volume Control
Quickly access the system volume controls.
Logout / Shutdown
Logout of your current user profile or shutdown the system. Administrator
permission will be required to shutdown.
First-time Setup
3.14
4
Using the DVR
4.1 Main Menu Detailed
Use the main menu to access all of the full features of the DVR. The following
chapter will explain how to navigate and perform the features through the menu.
General Settings
Use the General Settings menu to manage accounts, change the date & time,
view the system events log, view hard disk information, change PTZ settings, view
and upgrade your firmware and restore your device to factory settings.
Account Management
This DVR supports multiple user profiles with different permissions, which allow
you to share video surveillance without worrying about unpermitted tampering
with the system settings, playback files, etc.
4.1
The system can support up to 16 accounts, with two different account types:
Administrator: Has full access to all features of the DVR and full
permission to change all settings.
Operator: Can only view the live-video stream.
Managing your user accounts by simply highlighting a user account from the
menu and selecting a function to perform.
Date & Language
Use this menu to change the date & time settings and the language settings of
your DVR.
NTP Enabling the Network Time Protocol (NTP) allows the system to
automatically set the date and time of your system. This requires an internet
connection.
Language Choose a different language for your DVR system to display.
4.2
System Log
The DVR will provide notifications when certain events occur. Such events could
be, but are not limited to: a missing hard drive or hard drive failure, activated
motion sensors, activated alarms, etc. Use this menu to review the system log of
all event notifications.
Series Numbers the events in sequence
Type Describes the type of notification (Alarm / System)
Start Time The time when the event occurred.
Event Gives detailed description of the notification, e.g. Mo = Motion; 02 =
motion captured on channel 2; alarm = type of notification.
4.3
Disk Drive Info
This menu allows you to review important HDD information, format HDD's and
change it's settings.
Hard Disk Drive Full Defines how the DVR will behave when the HDD is full.
When the HDD has reached its storage capacity, the DVR will either stop
recording or overwrite the older playback files. The overwrite feature is generally
recommended.
Refresh Update the HDD information shown on the page.
Total Space The total available storage space on the HDD in the DVR.
Free Space The amount of storage space left on the HDD in the DVR.
Format In order to format a drive, select it from the menu and press [Format].
The system will automatically format the HDD.
4.4
PTZ Settings
Channel Select the channel that your PTZ camera is connected to.
Protocol Refers to the language of communication between your DVR and
camera.
Address This allows the DVR to identify the different PTZ cameras connected to
the device. Refer to your camera's manual for specific instructions on changing
the address.
Baud Rate Refers to the frequency of communications (this must match the
camera's baud rate).
Data Bit This is typically set at 8.
Stop Bit This is typically set at 1.
Parity This is typically set at "No".
In order to configure your PTZ camera, you will need to refer to the manual
provided with your PTZ camera for the correct baud rate and protocol
information.
4.5
System Settings
Use this menu to view and change basic settings and information of the DVR.
From this menu, you may enable the startup guide, change the display resolution
and video standard, view system information, upgrade the DVR firmware and
reset the system to factory default settings.
Startup Guide Check this box to enable the startup guide to appear (refer to 3.3
DVR First-time Startup). The startup guide will appear the next time the system
is powered on.
Please refer to the following instructions to upgrade the firmware from the
system (required: a USB drive).
1. Download the updated firmware from the website on your computer.
2. Place the file onto the root directory of a USB drive.
3. Connect the USB drive to the USB port on your DVR.
4. Go to the [General Settings] menu in the Main Menu and access the [System
Settings] page.
5. Select [Upgrade] and wait 5-10 minutes.
4.6
Help&FAQ
Funlux offers comprehensive support for our users. This page provides links to
some of our resources that will help guide you to a maximal experience of our
products. Use a QR-code scanner on your mobile device and scan the QR-codes
to access the websites, or manually input the URL's provided.
4.7
Video Settings
Display Settings
The DVR offers several options to best customize the content displayed on the
home-screen of your DVR.
Channel Select a channel display to customize. Each channel can display a
specific channel name and the current time.
IMPORTANT: When changing the settings on a channel, press [Save] before
editing another channel or exiting the page otherwise all changes will be lost.
Channel Name You may set a name to describe the camera feed on your DVR.
For example, if you have set up a camera in the front yard on channel 1, you
could name it "Front Yard".
Display When selected, the DVR will display the channel name on the
corresponding channel.
Enable Auto Sequence Selecting this option will activate sequential viewing. In
sequential viewing, the DVR will automatically cycle between certain channel
feeds. You may change the duration of each sequence and select which feeds to
cycle through under this menu.
4.8
Video Stream Settings
Adjusts the video quality, frame rate, resolution and streaming bit rate
Channel Choose the channel that you would like to change the settings for.
IMPORTANT: When changing the settings on a channel, press [Save] before
editing another channel or exiting the page otherwise all changes will be lost.
Local Video Stream Changes the video streaming settings for devices that are
connected to the DVR locally (devices that are connected to the same internet
connection as the DVR).
Network Transmission Stream Changes the video streaming settings for
devices that are connected to the DVR remotely (devices that are connected
through 3G/4G or a different internet connection than the DVR).
Video Quality Change the overall quality of the video. Increasing the quality also
increases the bandwidth used.
Frame Rate (FPS) This changes the number of pictures (frames) per second that
make up the video stream. The higher this value, the smoother and better the
video quality is, however increasing this value also increases the bandwidth.
Resolution Change the resolution of the video stream. QVGA=320x240.
Streaming Bit Rate This is the type of bit rate that the DVR uses to view video
from the camera. VBR stands for the variable bit rate, and CBR stands for the
constant bit rate—CBR is higher quality than variable, however it uses more
bandwidth.
4.9
Video Mask
The DVR allows you to mask / hide certain areas of your camera feed from
recording and monitoring.
To create an area to mask you must first select the channel to edit and select the
draw tool. Select an area by clicking and dragging down and to the right with
your cursor. A gray box will appear. Remove selected areas by selecting the
eraser tool and clicking on the selected area. After you are done, press [Save]
and proceed to other channels or return to the home-screen.
4.10
Network Settings
Basic Settings
Selecting DHCP will allow the DVR to manually configure the IP address and
network parameters.
The settings on this page enable access to the DVR over the internet. Unless you
are an advanced user, we do not recommend that you change these settings.
These definitions are not sufficient for manual networking and configuration.
Web Port This designates the port used when accessing the DVR through a web
browser.
Video Port This designates the port that the video feed is transmitted over.
Mobile Port This designates the port used when accessing the DVR through a
smart phone or mobile device.
4.11
DDNS
NOTE: For advanced users only. Router port-forwarding is required. Use this
page to set up a DDNS (Dynamic DNS Server) for remote surveillance, please
refer to the knowledge base for full instructions.
UPNP
UPNP (Universal Plug and Play) is a protocol used to establish network
connectivity and interaction between devices. Enabling this feature will allow
easier network connectivity.
4.12
NOTE: The UPNP settings for the device are not the same as the UPNP settings
on your router and do not pose the same security risks.
NOTE*: For advanced users only. We do not recommend that you change any
settings under this page without prior networking knowledge.
Event Management
This DVR system is specialized for continuous recording, and will automatically
mark recordings that are triggered by "critical events" (motion detection and
alarms) in the playback menu. Use this menu to define "critical events" and best
optimize recording and storage on the system.
Schedule Recording
The system has two recording modes and a fully customizable recording
schedule for each camera channel.
Recording modes:
The basic recording profile will record continuously at full frames. This means
that all recorded video files will be high quality, and the HDD will be able to store
less footage at one time.
4.13
The intelligent recording profile will automatically manage the recording to
optimize storage capacity. During scenes of interest when "critical events" are
triggered, the DVR will automatically record in full frames to ensure higher
quality. During stationary scenes, the DVR will record at a lower framerate to
optimize storage capacity.
Scheduled Recording
After selecting a recording mode, you can create a recording schedule. Your DVR
will only record during the highlighted time periods. Edit a channel's recording
schedule by selecting the appropriate camera under [Channel]. Then Deselect
(and reselect) squares by left-clicking and dragging the cursor across the
schedule.
NOTE: Selecting one of the channels in the bottom panel will apply schedule
changes to the highlighted channel immediately. In order to see the current
recording schedule for a specific channel, select that channel under the [Channel]
menu.
Motion Alarm
This DVR supports advanced motion detection features for bolstered security.
Please follow the following instructions in order to properly configure and setup
the motion detection functions.
4.14
IMPORTANT: When changing the settings on a channel, press [Save] before
editing another channel or exiting the page otherwise all changes will be lost.
1. Choose a channel to edit. Select a channel under the dropdown menu next
to [Channel].
2. Customize schedules for motion detection. Next to the [Their Time] option,
press the [Config] button and open the active schedule. The motion detection
will be turned on during the times that are highlighted blue. In order to
select/deselect regions, you must left-click and release or drag to edit more
regions.
NOTE: You must press [Ok] after editing, otherwise all changes will be lost.
3. Select the motion detection area. Using the motion detection grid, define a
motion detection area by left-clicking on a square. Click-and-drag to toggle
large areas. You may adjust the sensitivity of the motion detection with the
[Sensitivity] drop-down menu.
4. Define how the system responds when motion is detected. There are four
different responses that the system can take when motion is detected. NOTE:
The system will automatically record video when motion is detected.
a. "Alarm Sounding Buzzer" The DVR's built-in buzzer will sound.
b. "Snapshot" The DVR will take a snapshot and send it to your mobile
device and email address (when configured).
c. "Alarm Output" The DVR will activate any external alarms that have been
connected to the back panel (see: 3.1 DVR Installation – Connecting an
External Alarm).
d. "Alarm Duration" will adjust how long both the buzzer and the alarm
output will sound after motion is detected. NOTE: The alarm will sound
continuously while motion is being detected.
e. "Alarm Interval" This setting defines the interval between motion
detection notifications. For example, when set to 1 minute, the DVR will
send an email notification every minute when motion is detected.
4.15
f. "Send E-mail" The DVR will send an email notification. The DVR comes
with predefined server settings for common service providers, however
you may need to specify your own settings if your provider is not included.
Choose an email address using the specified service provider to send the
email and input the corresponding password to the existing email address.
5. Save and then select another channel to configure. If you do not save
prior to selecting another channel, all changes will be lost. You may also restore
setting defaults by pressing [Default].
External Alarm
The DVR supports up to four external alarm inputs and one external alarm
output. External alarm inputs may include, but are not limited to motion
detectors, trip wires, door sensors, etc. External alarm outputs may include, but
are not limited to sirens, visual alarms, silent alarms, etc.
Please follow the following instructions to properly configure the external alarm
features.
IMPORTANT: When changing the settings on a channel, press [Save] before
editing another channel or exiting the page otherwise all changes will be lost.
4.16
1. Choose an alarm to edit. In the dropdown menu, choose an alarm and select
[On] to enable the alarm input. Choose the type (normally open or normally
closed) that describes your specific alarm. You may need to refer to the
instruction manual provided with your device.
2. Customize the active period for your alarm. Next to the [Their Time] option,
press the [Config] button and open the active schedule. The alarm will be active
during the times that are highlighted blue. In order to select/deselect regions,
you must left-click and release or drag to edit more regions.
3. Define how the system responds when an alarm is triggered. There are
four possible responses when an alarm is triggered. Choose an option by
selecting the box next to it. NOTE: The system will automatically record video
when an alarm is triggered.
a. "Buzzer" The DVR's built-in buzzer will sound.
b. "Alarm Output" The DVR will activate any external alarms that have
been connected to the back panel (see: 3.1 DVR Installation –
Connecting an External Alarm).
c. "Alarm Duration" will adjust how long both the buzzer and the alarm
output will sound after motion is detected.
d. "Send E-mail" The DVR will send an email notification. The DVR comes
with predefined server settings for common service providers, however
you may need to specify your own settings if your provider is not included.
Choose an email address using the specified service provider to send the
email and input the corresponding password to the existing email address.
e. "Snapshot Ch" When selected, the DVR will capture a screenshot from
the selected channel when the alarm is triggered.
Alarm Input Select the channel of the input alarm that you would like to edit.
Select "On" to enable this alarm.
Type Select the type of alarm that you are using. Please refer to your alarm's
manual if you are unsure of this.
4.17
Video Loss
The camera's video could be lost due to various reasons, and the potential
consequences could be serious. Use this menu to customize system response
when video is lost.
Please follow the following instructions to configure your DVR's response to a
lost video signal:
1. Select a channel to edit. Select the channel you want to edit, and select [On]
in order to activate a video loss response for that channel.
2. Define how the system responds when video is lost. There are four
possible responses when video is lost. Choose an option by selecting the box
next to it.
a. "Send E-mail" The DVR will send an email notification. The DVR comes
with predefined server settings for common service providers, however
you may need to specify your own settings if your provider is not included.
Choose an email address using the specified service provider to send the
email and input the corresponding password to the existing email address.
b. "Buzzer" The DVR's built-in buzzer will sound.
4.18
c. "Alarm Output" The DVR will activate any external alarms that have been
connected to the back panel (see: 3.1 DVR Installation – Connecting an
External Alarm).
d. "Alarm Duration" will adjust how long both the buzzer and the alarm
output will sound after motion is detected.
4.2 Camera Controls
When on the home screen, you can access the DVR's camera controls by doubleclicking on the desired channel feed and a blue menu will appear as shown. The
icons represent the six control features: mute, image setting, zoom, snapshot,
playback and PTZ.
Image Setting
This will adjust the image settings of the
camera from the DVR. NOTE: This will affect
everyone connected to the DVR.
4.19
Image
Change the image orientation. "Flip" will flip the image vertically,
Orientation "Mirror" will flip the image horizontally, and "Flip and Mirror" will
apply both functions.
Adjust the brightness settings of the camera.
Adjust the color saturation of the camera.
Adjust the contrast settings of the camera.
Zoom
Selecting this will bring you into the zoom-in mode. Use the scroll wheel to
zoom in and out, and click on areas of the screen in the bottom right corner to
select viewing areas.
Right click to exit out of the view.
4.20
Snapshot
You can quickly capture a snapshot at any time; in order to do so, click once on
the [Snapshot] button in the camera functions bar. A thumbnail will appear on
the bottom left of your screen. Access the snapshots gallery in the quick menu
(see 3.4 Home Screen Introduction).
4.21
Playback
Access and review your surveillance footage from this menu.
Video Playback
1. Select the channel of your recording on the right panel under "Channel".
When you select a channel, it will be highlighted in blue.
2. Select the month and year on the calendar in the right panel. The days that are
highlighted in blue will have recordings available. Select one of the days.
3. Use the Playback Controls to playback video.
4.22
PTZ Control
These control settings can only be used for cameras that have pan, tilt and/or
zoom features (PTZ).
Directional Arrows Move the camera in the direction of the arrow
Start the PTZ patrolling function (the camera will automatically patrol a
certain movement path).
Adjust the camera focus
Adjust the lens aperture to optimize the image in specific lighting
conditions.
Zoom in or out
Begins automatic horizontal or vertical panning.
Adjust the movement speed of the camera.
4.23
Select Patrol Line Choose the preset patrol path for the camera to follow.
Select Preset Select a preset location, and press OK to move the camera to that
location.
Dwell Time Select the duration that the camera will remain in one preset location
before it patrols to the next.
Set Up Presets Select a preset number. Move the camera with the directional
keys to a desired location, and press [OK] to store the location in that preset
value.
Delete Presets Remove a stored preset location.
Backup
The system allows you to backup specific files from your machine onto an
external USB drive. The following instructions will show you how to find specific
files on your system to backup.
1. Select the channel of your recording on the right panel under "Channel".
When you select a channel, it will be highlighted in blue.
2. Once a channel is selected, select a month and year on the calendar. The days
that are highlighted in blue will have available recordings. Select one of the days.
3. Under "Event" choose which type of recording that you want to search for.
You can choose normal, alarm triggered or motion triggered recordings only, or
you can choose all recordings.
4. Choose the time frame that your recording will fall under. For example, if you
are looking for a video file that was recorded at 3:00 a.m. you will specify the time
frame 0:00-6:00.
5. Press [Search]. If your DVR has saved any recordings during this time frame,
they will appear in the menu.
6. Select all of the videos that you would like to back up, and press [Back up].
Wait for the progress bar to complete for each video file.
7. Repeat steps 1-7 for video files under different channels, days, events, time
frames, etc.
4.24
4.3 Remote-viewing Setup
Remote viewing allows you to access your DVR from any location in the world for
unprecedented surveillance versatility using any Android or iOS mobile device
with our 'Zsight' application installed. With our revolutionary user-friendly setup,
we have eliminated the need for complex port-forwarding procedures and other
networking hassles. Our product servers will automatically authenticate and
configure your hardware for remote-viewing. The following instructions will
guide you through the remote-viewing setup:
Minimum Requirements:
• Android or iOS mobile device with wireless/3G/4G internet connection
• 'Zsight' Application downloaded on your mobile device.
4.25
1. Locate the DVR information on the outer casing of your system.
2. Connect your mobile device to the same local network as your DVR.
Please make sure your mobile device is connected to the internet through the
same wireless router as your DVR.
3. Open the Zsight app on your mobile device and create a Zsight account.
If this is your first time using Zsight, you will need to create a new account. Do so
by selecting the [Sign Up] option. If you already have an account, press [Log In]
and enter your login information.
4.26
4. Add a new device to your account. Once you have logged in, you will enter
a 'Device List' page. Tap the [+] on the upper right hand corner to open the 'Add
Device' menu.
5. Add your DVR by scanning the QR code found in step 1. Select the [Scan
QR Code] option as shown in the image, and a QR code scanner will open.
Locate the QR code sticker found in step 1, point your camera at the QR code
and hold it steadily until it successfully scans.
4.27
6. Name your device. When the device has been successfully added, you will be
automatically prompted to name your device. Choose any unique name for your
device to distinguish it in your device list.
7. Select your system from the device list to view the live video stream. Go
back to the 'Device List' section and select your device from the list. Make sure
that a live video stream from your DVR appears.
4.28
8. Disconnect from your wireless network and access the DVR using 3G/4G.
Connect your mobile device to a different internet connection from your DVR
(3G/4G or any other wireless connection) and repeat step 6. Our product servers
will automatically authenticate your DVR for remote-viewing capabilities.
9. Your device is now activated for remote surveillance! You will now be able
to view your DVR on any Android or iOS device with internet connection! In
order to do so, simply download the Zsight app on the desired device and log in
to your account from step 1. You can also share your device with anyone with a
Zsight user account by accessing the settings menu for your device in the Zsight
app. Congratulations, and thank you for choosing Funlux!
4.29
4.4 Updating your DVR
From your Mobile Device (via Zsight)
Please refer to the following instructions to upgrade the firmware of your DVR
from your mobile device.
1. Make sure that both your mobile device and your DVR have a secure,
consistent network connection.
2. Open your 'Zsight' app and login with your account information.
3. Select your device from the device list.
4. Select the settings menu on the upper right hand corner.
5. Check the "Device Update" section towards the bottom of the menu. If it says
that an update is available, press on it and the device will automatically update!
Please wait 5-10 minutes for the process to complete.
From your DVR (via USB)
Please refer to the following instructions to upgrade the firmware from the
system (required: a USB drive).
1. Download the updated firmware from the website on your computer.
2. Place the file onto the root directory of a USB drive.
3. Connect the USB drive to the USB port on your DVR.
4. Go to the [General Settings] menu in the Main Menu and access the [System
Settings] page.
5. Select [Upgrade] and wait 5-10 minutes.
4.30
5
Support
5.1 Troubleshooting
Most problems encountered are common problems and are easily correctible.
For your convenience, please refer to the following table before calling our
Funlux Technical Support.
Common Problem Possible Causes
Solution
The system won't
turn on.
1. Make sure that the power brick is properly
connected to the wall plug by unplugging and
replugging it until it fits snugly into the brick.
2. Make sure that your power adapter is
properly plugged into the power outlet and
your DVR system.
1. Check your DVR front panel and check if
the POWER LED indicator is on. If so, your
monitor may be off or it may not be properly
plugged into your DVR.
2. If the unit is connected to the power outlet
through a surge protector, make sure that the
surge protector is on.
3. Make sure that there is power coming from
the outlet by plugging in another device to
the outlet. If there is no power, please try
another outlet or power source.
Remove the cover and check that the SATA
power and data cables are properly connected
to the logic board and the hard drive.
Check your HDD compatibility with the
recommendations under the HDD
Installation section of this user manual.
1. Access the [General Settings] and open the
[Disk Drive Info] page.
2. Open the drop-down menu at the top next
to the "Hard Disk Drive Full", select
"Overwrite" and press save.
Check the back panel of your DVR to make
sure that the mouse is connected to the
corresponding USB port.
Please disconnect and reconnect the mouse
to the system and reboot the system using
the power switch on the back panel.
The cables are not
connected properly
The cables are
connected but the
system still does not
receive power
Hard drive is not
detected by the
system
HDD is full and the
unit is can't record
The mouse is not
working
Hard drive cables
may not be properly
connected
Your hard drive may
not be compatible
with the system
The DVR is set to stop
recording when the
HDD is full
The mouse is not
properly connected
The mouse is
connected but it is
still not recognized
5.31
The system beeps at
startup
The system is
constantly beeping
For some versions of
the DVR firmware,
this beeping will be
normal.
The DVR is beeping
when motion is
detected
I cannot add the
device to my Zsight
account
The device is already
tethered to a
preexisting Zsight
account.
My camera can't
zoom in
The camera does not
support the zoom
functionality
There is no issue with your system.
Under the [Event Management] menu, access
the [Motion Detection] page and configure
the motion detection settings. Please visit
Section 4.1 of this user manual for further
instructions.
For security purposes, our Zsight servers
restrict each device to one linked Zsight
account. It is possible that your device is
currently linked to another account. Please
email support@zmodo.com providing your
Device ID and we will promptly resolve the
issue.
In many cases, cameras do not support a
zoom feature, but only pan-tilt. These
cameras are called 'PT' cameras. Please check
to see your camera's supported functionality.
5.32
5.2 Warranty & RMA
Please visit http://www.zmodo.com/rma for complete information.
General Guidelines
To qualify for a Return Merchandise Authorization (RMA) for either a refund or repair of Funlux products, all
items require an RMA number prior to being returned. Products must be 100% complete, in the same
condition as when sold, and in the original packaging as provided by the manufacturer. All packing materials,
manuals, CDs, and other accessories and documentation must be included. Kits and other items assembled
after purchase must be unassembled and returned in the manufacturer's original packaging. All returns will
be inspected and products found to be non-conforming will be rejected or subject to a 15% restocking fee at
Funlux's sole discretion.
Non-qualified and non-conforming returns are not included in Funlux RMA policy and, if returned, will be
rejected or subject to a restocking fee of up to 15% at Funlux's sole discretion. If the non-qualified or nonconforming package is rejected, the party who returned the item(s) will be billed for return shipping cost of
the item(s).
Receiving Procedure
All returned products will be thoroughly inspected and a determination will be made if eligibility and
conforming requirements are met. To avoid any delay or denial of processing your return please verify the
product you are returning meets the guidelines below and qualifies for return. If a non-conforming product is
accepted for return Funlux reserves the right to charge a restocking fee up to 15% at Funlux's sole
discretion. Return processing may take up to 5 business days from the time your product is received.
Inspection Criteria
Products must be in the original manufacturers packaging, and shipped securely.
Products must be complete with any standard certification labels originally placed and not tampered with.
This includes , but is not limited to UL listing, capacity, brand name, UPC code.
Products must be free of any permanent alterations including, but not limited to paint, altered connection
inputs, severed wires or cables, or indication of removed screws/fasteners or seals.
Products must be free from damage of any type, including, but not limited to dents, scratches, cracks,
abuse, defacement or damage resulting from power surges.
Products labeled with a security seal, must have the seal intact and not tampered with.
Cross shipment
In the event that a replacement product is needed immediately, a cross-shipment option is available if the
original purchase date is within 6 months of the cross-shipment request.
Customers located in Canada are responsible for the shipping charges to send the replacement
items to them.
5.33
Requesting this option implies that the customer has the defective part and will ship it back to Funlux within
25 calendar days of the ship date of the replacement product. The customer will be asked to secure the
return by providing a credit card number. There will be a 25-day cross-authorization placed on the card
equal to the list price of the item being shipped. When the cross-authorization is placed on the credit card,
the customer will see an approximate 48-hour hold for the amount equal to the list price if the item(s) being
exchanged. After the initial 48-hour hold expires, the customer should see no charge placed on the credit
card unless the RMA items are not returned to Funlux within 25 calendar days. Should 25 days pass and the
original product is not yet received by Funlux, we will charge the full amount that was authorized on the
credit card.Subject to availability, Funlux will ship product on the same day the RMA is generated.
Missing Parts Procedure
In the event that your order arrived incomplete, and the tracking indicates that your order was shipped from
the Funlux warehouse in central Illinois; Funlux may require image confirmation at our discretion before
replacements for any missing parts are shipped out.
If your order included a DVR with a Hard Disk Drive included, and a Hard Disk Drive was not installed in the
DVR that you received, Funlux may ask for image confirmation before exchanging the DVR you’ve received
with a DVR that has a Hard Disk Drive installed.
If your order was not delivered or if your order arrived damaged, please contact Funlux customer support so
that we can file a claim with the carrier service we used to ship your order. In the event that your order
arrived damaged or incomplete due to external damage, please keep all interior and exterior packaging as
this is needed when we file the shipping claim.
Missing Parts Procedure for International Customers
In the event that an order is shipped to an international location and that order is either incomplete or
including any incorrect items in lieu of correct items, the customer will be responsible for arranging that the
correct item(s) be shipped to the international location. It is the customer’s responsibility to ship the incorrect
item(s) to the Funlux location that is detailed in the RMA information. Funlux will reimburse the customer for
all international return shipping costs pending the acquisition of their shipping receipt indicating the exact
cost to ship the defective item(s) internationally.
Return Shipping
For your protection, we recommend that you insure your return and use a traceable carrier that can provide
you with delivery confirmation. Funlux shall not be responsible for items returned that are lost or damaged in
transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and
are non-refundable. At our discretion, Funlux may reimburse shipping charges related to the return or
exchange of defective products inside the U.S. only.
Return Shipping for International RMAs for Repair
In the event that item(s) become defective within the one year manufacturer’s warranty and the item(s) are
located outside of the United States, it is the customer’s responsibility to ship the defective item(s) to the
Funlux location that is detailed in the RMA information. Funlux will only ship RMA returns to the USA and
Canada. At our discretion, we may reimburse the customer for international shipping costs in the form of
store credit.
5.34
If the returned item(s) are tested and found to be non-defective by the certified Funlux RMA technicians, the
customer will not be reimbursed but international return shipping costs. The customer will be responsible for
arranging shipment of the returned non-defective items from the US to their international location.
If the returned item(s) are tested and found to be defective by the certified Funlux RMA technicians, the
customer will be reimbursed for all costs of return international shipping in the form of store credit. The
customer will be responsible for arranging shipment of the returned defective item(s) from the US to the
customer’s international location.
In the event that we decide to issue store credit to a customer to reimburse for the cost of return international
shipping, the customer must provide a copy of their shipping receipt indicating the exact cost to ship the
defective item(s) internationally.
Under no circumstances is Funlux able to reimburse any Customs and/or Duty tax fees that are enacted by
the shipping carrier.
Refund Policy for Funlux Purchases
Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the terms
agreement, Funlux will accept qualified and conforming products for refund within 30 days of the original
purchase date.
Refund Policy for Retail Purchases
In order to return any number of Funlux items for refund, please contact the sales venue where these item(s)
were originally purchased from and request to send your product(s) back for a refund. Most vendors who
offer Funlux products will offer a 30 day refund option, however this is subject to the specific policy of the
sales vendor that the product(s) were purchased from. Please refer to the return policy of the original store
or vendor that you purchased your Funlux products from for specific return policy information.
Upgrade or Exchange Procedure
If the item(s) that you have purchased do not function to your satisfaction or do not apply to your installation
application, please contact the sales venue in which the item was originally purchased from and request a
refund for any item(s) that you wish to return. Funlux is unable to exchange any item for an item of a different
type unless the following circumstance applies:
1. An item is returned to Funlux for repair under the manufacturer’s one year warranty period and that same
item was found to be defective and un-repairable by certified Funlux RMA technicians.
2. That same item is out of stock at the time that it was returned to Funlux and tested by certified RMA
technicians.
Should the described circumstance directly apply, Funlux will offer at its sole discretion, either a variety of
options for an item substitution, an item upgrade, a refund for the list price of the irreplaceable item, or store
credit for the list price of the irreplaceable item.
Limitations of Warranty
This warranty does not include non-Funlux installed components. This limited warranty does not cover any
damage to the product that results from abnormal mechanical or environmental conditions, abuse, accident,
improper installation, misuse, insufficient or excessive electrical supply, natural disaster, or any unauthorized
5.35
disassembly, repair, or modification. This limited warranty also does not apply to any product on which the
original product label and or UPC information has been altered, obliterated or removed, has not been
handled or packaged correctly, has been sold as second-hand, or has been resold contrary to US export
regulations.
This limited warranty covers only replacements for defective Funlux products, as described above. Funlux
does not cover under warranty and is not liable for any loss of data or any costs associated with diagnosing
the source of system problems or installing, removing or servicing Funlux products. This warranty excludes
3rd party software, connected equipment or stored data. In the event of a claim, Funlux's sole obligation
shall be to replace our product with its equivalent or the best possible substitute.
Under no circumstances shall Funlux be liable in any way to the user for damages, including any lost profits,
lost savings or other incidental or consequential damages arising out of the use of, or inability to use the
Funlux products. Funlux reserves the right to revise or update its products, software, or documentation in
keeping with technological advances without obligation to notify any individual or entity.
Technical Support and firmware upgrades for Funlux products are restricted to the country/region of
purchase. Please refer to www.zmodo.com/Contact/ in order to contact us to clarify any concerns with the
warranty.
5.36
5.3 Funlux Support
Online Resources
For full instructional manuals, software downloads, and more, please visit:
http://www.zmodo.com/support-software
For detailed and specific instruction, please our frequently updated knowledgebase: http://kb.zmodo.com
Technical Support
If you ever have any problems setting up or using this product, call our
TOLL-FREE number for additional assistance: 866-551-6881
Telephone Service Hours: Mon-Fri 8:00am-8:00pm CST
Email: support@zmodo.com
Customer Service & RMA
Customer Service: support@zmodo.com
RMA: RMA@zmodo.com
General Inquiries & Sales
Sales/Inquiries from North America: sales-us@zmodo.com
Sales/Inquiries from other locations: sales@zmodo.com
5.37