Winegard roadtrip T4 RT2000T User manual

Automatic In-Motion Roof-Mounted
Satellite TV Antenna
www.winegard.com/mobile
For Technical Services, email [email protected]
or call 1-800-788-4417.
For Receivers and Programming, call 1-866-609-9374.
Manuel disponible en français
au www.winegard/support
DO NOT RETURN ANTENNA TO PLACE OF PURCHASE.
Manual disponible en español
en www.winegard/support
For up-to-date information on receiver compatibility and programming,
visit www.winegard.com/receivers.
Product Registration
Please register your Winegard product by completing the online
registration form at www.winegard.com/myantenna.
It is dangerous to watch television while you are
driving a vehicle. The RoadTrip® T4 is designed
specifically to provide entertainment to vehicle
passengers and should never be connected to
active video screens visible to the vehicle driver
while the vehicle is in motion. Failure by the driver
of the vehicle to pay full attention to traffic and
road conditions could result in an accident or
collision with personal injury or death resulting.
Specifications
• Supports up to two single or one dual receiver
• Depending on receiver type and location, can
access the following satellites:
Base with
electronics, dish
and dual LNBF
®
DISH Western Arc: 110°, 119°, 129°
DIRECTV®:119° or 101° (will not receive
HD on 110° or any KA-band HD on 99° and 103°)
Bell TV™: 91° or 82°
• Elevation range: 18–65°
• Azimuth: 0–416°
• Max amperage: 2.0 A
• Unit operating voltage: 9–16 V
• Supply voltage: 12–13.8 V
• UV-protected plastic dome
Dome
Foot
Models
RT2000T / RTT-20W (white dome)
RT2035T / RTT-20B (black dome)
One dome and base with electronics, dish and dual LNBF are included with
the RoadTrip® T4 antenna. Aftermarket versions also include all mounting
hardware and cabling required for a single receiver installation.
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Safety Recommendations
Do not attempt to install this system in the rain
or under any wet conditions. Moisture may affect
electronics and void your warranty.
Do not paint this antenna. Painting the RoadTrip® T4
antenna will void your warranty.
For best performance and to reduce signal acquisition time,
make sure the vehicle is on a level surface that is free of
obstructions such as trees or large buildings. Make sure you
have a clear view of the southern sky.
Trademarks
Winegard is registered trademarks of Winegard Company.
DISH is a registered trademark of DISH Network L.L.C. DIRECTV
is a registered trademark of DIRECTV, Inc., a unit of Hughes
Electronics Corp. Bell TV is a trademark of Bell Canada, Inc.
Reference made to products or services provided by
companies, other than Winegard Company, does not
represent any endorsement of those products or services.
Disclaimer
Although every effort has been made to ensure that the
information in this manual is correct and complete, no
company shall be held liable for any errors or omissions
in this manual. Changes and technological advances are
continuously being made in the satellite market. Information
provided in this manual was accurate at time of printing.
If the RoadTrip® T4 antenna does not function as expected,
please contact Winegard Company at 1-800-788-4417, or
visit our website at www.winegard.com/mobile.
Unpacking the Unit
If using a knife to open carton, be careful. Do not cut
the dome on the unit.
Use two people when removing the unit from
the carton.
Open box, and remove packing material. Lift the unit out of
the box vertically. Do not turn box and “roll” out the unit. Do
not turn box upside-down to remove.
WINEGARD MOBILE PRODUCTS LIMITED WARRANTY
(2 YEARS PARTS; 1 YEAR LABOR)
Winegard Company warrants this product against defects in materials or workmanship for a period of two (2) years from the date of original purchase. During
year one (1) of such warranty, Winegard Company will also pay authorized labor costs to an authorized Winegard dealer to repair or replace defective products.
No warranty claim will be honored unless at the time the claim is made, Customer presents proof of purchase to an authorized Winegard dealer (to locate the
nearest authorized Winegard dealer, contact Winegard Company, 3000 Kirkwood Street, Burlington, Iowa 52601, Telephone 800-288-8094 or visit www.winegard.
com). Customer must provide proof of purchase with a dated sales receipt for the Winegard product to verify the product is under warranty. If the date of purchase
cannot be verified, the warranty period shall be considered to begin thirty (30) days after the date of manufacture.
If a defect in material or workmanship is discovered, Customer may take the product to an authorized Winegard dealer for service. Customer must provide proof
of purchase to verify the product is under warranty. If the product is brought to an authorized Winegard dealer for service prior to expiration of year one (1) of the
warranty period and a defect in material or workmanship is verified by Winegard Technical Services, Winegard Company will cover the Winegard dealer’s labor
charges for warranty service. The Winegard dealer must contact Winegard Technical Services in advance for pre-approval of the service. Approval of the service
is at the sole discretion of Winegard Company.
Alternatively, Customer may ship the product prepaid to Winegard Technical Services (located at 2736 Mt.Pleasant Street, Burlington, Iowa 52601, Telephone
800-788-4417). Customer must return the product along with a brief description of the problem and provide Winegard Technical Services with Customer’s name,
address, and phone number. Customer must also provide proof of purchase to verify the product is under warranty. If the product is returned before the expiration
of the warranty period, Winegard Company will (at its option) either repair or replace the product.
This Limited Warranty does not apply if the product has been damaged, deteriorates, malfunctions or fails from: improper installation, misuse, abuse, neglect,
accident, tampering, modification of the product as originally manufactured by Winegard in any manner whatsoever, removing or defacing any serial number,
usage not in accordance with product instructions or acts of nature such as damage caused by wind, lightning, ice or corrosive environments such as salt spray
and acid rain. This Limited Warranty also does not apply if the product becomes unable to perform its’ intended function in any way as a result of the television
signal provider making any changes in technology or service.
RETURN AUTHORIZATION POLICY
A Return Material Authorization (RMA) is required prior to returning any product to Winegard Company or Winegard Warranty Services under this warranty
policy. Please call our Technical Services Department at 800-788-4417 or send an e-mail to [email protected] to obtain the RMA number. Please furnish
the date of purchase when requesting an RMA number. Enclose the product in a prepaid package and write the RMA number in large, clear letters on the outside
of the package. To avoid confusion or misunderstanding, a shipment(s) without an RMA number(s) or an unauthorized return(s) will be refused and returned to
Customer freight collect.
WINEGARD COMPANY DOES NOT ASSUME ANY LIABILITIES FOR ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, MADE BY ANY OTHER PERSON.
ALL OTHER WARRANTIES WHETHER EXPRESS, IMPLIED OR STATUTORY INCLUDING WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND
MERCHANTABILITY ARE LIMITED TO THE TWO YEAR PERIOD OF THIS WARRANTY.
In states that do not allow limitations on implied warranties, or the exclusion of limitation of incidental or consequential damages, the above limitations or
exclusions do not apply.
Some states do not allow limitations on how long an implied warranty lasts, or the exclusion of limitation of incidental or consequential damages, so the above
limitations or exclusions may not apply to you.
This warranty gives Customer specific legal rights. Customer may also have other rights that may vary from state to state.
SATELLITE RECEIVER WARRANTY
See manufacturer’s limited warranty policy.
WS-MOBWARREV3
1
RoadTrip T4 In-Motion Antenna
Installing the Mounting Feet
Quick Reference Guide
1) Remove the RoadTrip® T4 dome
screws with a Phillips screwdriver,
and remove the dome.
The RoadTrip® T4 antenna switch settings are preset for
DIRECTV. If you have a DISH or Bell TV receiver, you must
change the numbered switches found on the electronics box
under the dome.
5
6
DISH
7
8
   
1
2
3
4
5
Bell TV
6

 
4
 1 = Down
7
8

1
2
3
4
5
6
7
8
  
 
3
0 = Up

2

DIRECTV
1
2) Locate ports on dome. Insert
the two threaded posts on a
mounting foot through the two
holes opposite the ports, and
thread a hex nut onto each post
(see image).
Key
(factory preset
for DIRECTV)
2 Holes
opposite ports
Mounting feet
placement
Ports
3) Locate the other holes for the
remaining two mounting feet; once installed, the mounting feet
should be equally spaced around the base (see image). Insert the
two threaded posts on the other two mounting feet through the
corresponding holes in the base, and thread a hex nut onto each post.
4) Using a 3/8” socket wrench, tighten all
hex nuts holding the mounting feet to
the base.
5) Place the dome back onto the base.
6) Align the holes in the dome with the
holes in the base. Insert a dome screw
through each aligned hole. Tighten.
Installing Unit on Roof of Vehicle
1) For best performance and to reduce signal acquisition
time, park the vehicle on a level surface that is free of
obstructions such as trees or large buildings. Make sure
you have a clear view of the southern sky.
2) Select a level spot on your roof for installation. Level the
base front-to-back and side-to-side. If the base is not level,
the antenna may require more time to locate the correct
satellite or may not locate the correct satellite.
Obstruction Height
3) Ensure proper distance to other rooftop equipment is
maintained. Be sure no roof-mounted equipment is blocking
the satellite “line of sight”.
10 in.
8 in.
Cable connections must
face back of vehicle
At least 12”
6) Place the unit on the roof in its
permanent location, and
mark around each base foot.
16.7 in.
22.9 in.
29.0 in.
38.2 in.
Min. Distance to be Maintained from Antenna
RoadTrip T4 In-Motion Antenna
Mount on or parallel to centerline of coach
5) Position the antenna with cables exiting toward the rear of
the vehicle. To ensure proper installation, check that the
distance from the edge of the roof to any foot is at least
twelve inches.
15 in.
12 in.
4) After selecting a location for the antenna, make sure that the
centerline of the antenna is on or parallel to the centerline
of the vehicle; the centerline of the antenna runs through
the point between the two feet where cable connections
are located.
Front of Vehicle
Do not attempt to install the antenna in the rain or
under any wet conditions. Install in dry conditions only.
7) Clean the roof area where the
base feet will attach to the roof;
do not erase your marks.
Mark
around
foot
8) Check with your vehicle
manufacturer for approved sealant, and put approved
sealant in the areas marked for the base feet. Place the
base feet on top of the sealant.
9) Before using the supplied mounting screws, check with
your vehicle manufacturer for any special screw
requirements. Screw down with four screws for each foot.
After all base feet are secured to the roof, put sealant around
the edge of feet and over screws.
2
Installing the Cables
Placing the Dome on the Unit
TIP
This is not required for DIRECTV® Installation.
This is only required if the dome has been
removed to change the switch settings for a
different satellite provider (see page 4).
1) Connect the quick disconnect power cable to the quick
disconnect power socket on the back of the RoadTrip® T4 unit.
Quick disconnect power socket
1) Place the T4 dome over the unit so that the decals on
the dome face away from the centerline of the vehicle.
Secondary receiver
port
MAIN port
3) Insert all of the dome screws, and tighten.
Installing the Power Switch
Collar
2) Decide the best location for the power and coax cables to
enter the vehicle. Decide the location of the power switch
and receiver. Drill a ¾” hole in the roof, and push the
wires inside, making sure the cables are accessible from
the area where the power switch and receiver will
be located.
3) Connect a coax cable from the “Satellite in” port of the
primary receiver to the main port on the back of the T4
unit. For a two receiver or dual tuner (DVR) installation,
connect a second coax cable (not provided) to the
secondary port on the back of the T4 unit.
NOTE
2) Line up the holes in the dome with the holes in the
T4 base.
1) Choose a location to install the T4 power On/Off switch.
When selecting a location, remember that you will need to run
the +12VDC power cable from the T4 antenna to the switch.
2) For a wall or panel mount, drill 1¼” hole, and pull wires
through wall or panel.
Step 3
On/Off Rocker Switch
(shown in Off Position)
Steps 4 and 5
+12 V from vehicle
Step 8
Steps 6 and 7
+12 V from dish
Barrel crimp splice
The secondary receiver will not toggle.
4) Place the provided cable entry plate over the hole and
cables. Screw the plate in place. Seal the plate and screw
holes with approved sealant (not included).
Depending on the length of the cable, you may need to use
cable clamps or wire ties (not provided) between the unit
and the cable entry plate. Clamping every 12”–16” should
eliminate any unnecessary cable movement.
Nicks or cuts in wiring jacket may cause water
to leak into vehicle.
3) Be sure the switch is in the OFF position before continuing.
4) Connect the +12V power wire from the vehicle to a small red
flag connector.
5) Connect a small red flag connector to isolated spade on switch.
6) Connect the red wire from the antenna to the small red
flag connector.
7) Connect the small red flag connector to the center spade on
switch.
8) Slide the ground wire from the vehicle into one end of the
barrel crimp splice, and slide the black ground wire from the
antenna into the opposite end of the splice. Crimp the splice.
Continue to page 4 for DISH receiver setup or page 5 for
DIRECTV receiver setup.
Overall Installation
T4 Antenna
120V Power
Cable
Entry
Plate
120V Power
Coax Cable
TV
Coax Cable
TV
3
Receiver
Receiver
RoadTrip T4 In-Motion Antenna
DISH® Receiver Setup
If using two DISH receivers with the RoadTrip T4
antenna, both receivers must be configured off of
the primary port by following the steps below.
®
®
5) Select Check Switch.
Receiver setup instructions are accurate at time of printing
and may change without notice. Call Winegard tech line for
assistance: 1-800-788-4417.
TIP
Check out online receiver setup guides for
your antenna at www.winegard.com/support.
For more information on receiver compatibility and
programming, visit www.winegard.com/receivers.
1) Before starting, disconnect the coax cable from the Satellite
In port on the back of the receiver.
Satellite “In” port
Back of 211z receiver shown
6) Select Test.
It will go through a number of steps, then return to the
screen shown here with previous information cleared.
If at any point it asks you to save, select Save or Yes.
2) Press Menu on your remote. Select option 6; System Setup.
3) Select option 1; Installation.
7) Reconnect the coaxial cable to the “Sat In” port on
back of receiver. Power on the antenna. Allow it 8 –10
minutes to acquire satellites.
Do not proceed to Step 8 until the antenna has
been completely silent for at least one minute.
8) Check that there are no checkmarks by SuperDISH or
Alternate. If setting up a DISH 311, 301, or 500 series
receiver, in some cases you may need to check the
boxes next to Superdish and Alternate before running
the Check Switch test.
9) Select Test again to install the SW64 switch. This SW64
switch is a DISH receiver setting, not a physical part.
4) Select option 1; Point Dish.
When you see the SW64 as the installed switch,
the antenna is ready for use.
RoadTrip T4 In-Motion Antenna
4
DISH® Receiver Recommendations
DIRECTV® Receiver Setup
The RoadTrip® T4 antenna will operate with most DISH
receivers. Winegard does not recommend using receivers
with hard drives not recommended by the manufacturer for
mobile applications. Winegard recommends using a single
tuner DISH receiver.
DISH® Satellite Coverage
The antenna will locate and toggle between satellites 110°, 119°
and 129° in Western Arc Mode. The T4 antenna will not operate
in all areas where satellites 110°, 119° and 129° are available.
Satellite coverage maps are based on level, stationary
operation. Reception interruption may also occur during
adverse weather conditions.
Connect the receiver to a power source, and
complete receiver setup. Receiver setup for
the primary receiver follows; if your receiver
differs from the options shown, you may need
to consult your receiver manual.
Receiver setup instructions are accurate at time of printing
and may change without notice. Call Winegard tech line for
assistance: 1-800-788-4417.
TIP
Check out online receiver setup guides for
your antenna at www.winegard.com/support.
For more information on receiver compatibility and
programming, visit www.winegard.com/receivers.
1) Press Menu on your remote, and then select
Parental, Fav’s & Setup.
DISH satellites 110° & 119° coverage map
(Dotted area indicates coverage.)
2) Select System Setup.
DISH satellite 61.5° & 129° coverage map
DISH satellite 61.5°
T4 antenna coverage map
DISH satellite 129°
T4 antenna coverage map
3) In your receiver menu, you will need to identify
the Satellite Menu. Once there, find the option for
Satellite Setup.
Coverage maps are for reference only and do not guarantee coverage.
4) You may be required to press the DASH (-) before
proceeding (underneath #7 on the remote).
5
RoadTrip T4 In-Motion Antenna
DIRECTV® Receiver Setup (cont.)
5) Select 3-LNB (18”x 20”) or 3 Satellites.
If given the option of SWM or Multi-switch, select
Multi switch.
Power on the antenna, and allow the antenna a few
minutes to acquire signal. Once the antenna has
finished acquiring signal, the antenna will be silent.
6) After the antenna has acquired signal, press Continue.
The receiver will automatically verify the setup.
Receiver Recommendations
The RoadTrip T4 antenna will operate with most DIRECTV receivers.
Winegard does not recommend using receivers with hard
drives not recommended by the manufacturer for mobile
applications. Winegard does not recommend using an HD
receiver since HD programming will not be available.
®
SWM only receivers require a SWM-840 kit. For more
information contact Technical Services at 1-800-788-4417.
DIRECTV® Satellite Coverage
The antenna will locate and toggle between satellites 101°
and 119°. The RoadTrip® T4 antenna will not operate in all
areas where satellites 101° and 119° are available.
The T4 antenna is not compatible with 110° or KA-band
satellites 99° and 103°.
Refer to the figure below for an operational coverage map of
satellite 101° and 119°.
7) Errors may be displayed on the screen. It is normal
to see one or two boxes with an X instead of a .
Select Continue.
Satellite coverage maps are based on level, stationary
operation. Reception interruption may also occur during
adverse weather conditions.
DIRECTV satellite 101° & 119° coverage map
8) Select Continue again
The program guide will download.
9) When the status bar reaches 100%, press Continue.
DIRECTV satellite 101°
T4 antenna coverage map
DIRECTV satellite 119°
T4 antenna coverage map
Coverage maps are for reference only and do not guarantee coverage.
10) The receiver will run Data Feed and Guide Feed Tests
for a few moments.
When prompted to set up the remote, select
Setup Remote Later to do this at a later time.
Select Watch DIRECTV.
Receiver setup is now complete.
RoadTrip T4 In-Motion Antenna
6
Operating the RoadTrip T4 Antenna
®
1) Turn on receiver and television set. The RoadTrip® T4
antenna must be connected to a receiver plugged
into 120VAC.
2) Verify that you are getting the receiver’s menu screens on
the television. These screens are available with or without
the dish finding the signal.
3) Ensure receiver is properly configured for your provider;
for DISH see page 4, for DIRECTV see page 5.
4) Turn the power switch on for the antenna. Within 10–15
seconds the dish will begin moving and should make one
or two revolutions during startup. During this process it is
normal to hear a slight grinding sound as the unit checks
its rotational limits. This does not harm the unit. The
system will pause to acquire GPS.
Troubleshooting
Issue
Possible Cause
The antenna does
not attempt to find a
satellite, or it never
moves.
Verify power source is providing +12VDC to
the antenna.
Ensure that the quick disconnect power connector
is fully seated and locked into the quick disconnect
socket.
The antenna
continuously searches
and eventually
stops without
ever acquiring any
satellites.
Verify the main coax cable from the antenna is
connected to the “Satellite In” port on the back of
the receiver.
Verify all coax cables are properly terminated and
that there are no loose connections.
Check to see if the southern sky is clear. Trees,
buildings, large signs or an overpass can block
the signal.
Rain, snow, or excessive dew on the dome can
interrupt the signal. Brush any snow or dew off
of the dome. If heavy rain or snowfall is blocking
the signal, it may be necessary to wait until the
weather clears.
With DIRECTV, the
dish will find the
alternate satellite
but not the primary
satellite.
Make sure that the switches on the electronics
control box are set for DIRECTV. See page 2. These
switches are found on the electronics box under
the dome.
I am not getting all
of the DISH channels
that I subscribed to.
Go to the Check Switch Menu on the receiver.
Make sure it is set for SW64. Both even and odd
transponders on satellite 110°, 119°, and 129°
should be listed.
Local programming may not be available outside of
your local coverage area.
I have switched
satellite service
providers. How do I
set my dish for my
new provider?
Remove the dome, and set switches to correct
provider. See switch settings on page 2.
My receiver appears
to be locked up and is
not responding.
DIRECTV users should reboot by one of the
following methods:
Press the red reset button on the inside of the small
door on the receiver, OR unplug the receiver from
AC outlet for 20 seconds, and plug back in.
5) Once the dish begins its search, it pauses on signals long
enough to determine which satellite it has found. The
antenna may move off the signal in an effort to verify the
signal and should return shortly.
If you do not have signal, see “Troubleshooting” .
TIP
Because the T4 antenna uses information
from the last location where it was on signal,
satellite acquisition may take longer if the dish is
inactive over long distance traveling.
6) After the T4 has verified the correct satellite, it will
continue to track the signal. The unit will go into “Sleep
Mode” if the vehicle is stationary for 6 minutes. This
involves a quick verification process where signal may be
lost, then return to the signal and be silent. If the vehicle
begins moving greater than 10 MPH, the in-motion T4 will
resume tracking mode.
For smoother operation, use your on-screen guide to
locate your channel rather than “channel surfing.
NOTE
There are certain areas within the U.S. where
the T4 antenna may experience limited or no
coverage of the 129° satellite for HD programming.
DISH home coverage has the same limitations.
Problem areas include Washington, Oregon and
California, but limited coverage may extend past
these areas. Contact DISH for additional coverage
questions (1-888-825-2557).
DISH users should reboot by one of the following
methods:
Press and hold the power button on the receiver
for 15 seconds, and then release, OR unplug the
receiver from AC outlet for 20 seconds, and plug
back in.
ALSO
when the T4 dome is blocked (example:
while going through a tunnel, under a
bridge, by a building, etc.) programming will not
be available. Once the block is removed, the
programming will return.
Maintenance
The RoadTrip® T4 antenna is designed to be maintenance free.
However, it is a good idea to clean the dome from time to
time with a soft cloth, water and dish soap.
The antenna appears
to lock onto signal,
but my receiver does
not show a picture or
signal reading.
Verify the switch settings are set correctly for the
desired provider. See switch settings on page 2.
DIRECTV users should verify the antenna type is
set to either 3 LNB “18 X 20” or 2 LNB oval.
DISH/Bell users should verify the “Check Switch”
installed in the receiver; DISH users should verify
this to be SW64, and Bell users should verify this
to be SW42. Note: a new receiver will initially have
an “Unknown Check Switch”, but the antenna will
still perform a search; however, it will not toggle to
alternate satellites.
RoadTrip T4 In-Motion Antenna
7
Winegard Company • 3000 Kirkwood Street • Burlington, IA 52601
800-288-8094 • Fax 319-754-0787 • www.winegard.com • Printed in U.S.A. ©2015 Winegard Company
Rev2 2/16 2452356