Creative DSI V.92 User`s manual

User’s Manual
Creative Modem Blaster
V.92 PCI DI5791
Information in this document is subject to change without notice and does not represent a commitment on the part of Creative Technology Ltd. No part of this manual
may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, for any purpose without the written
permission of Creative Technology Ltd. The software described in this document is furnished under a license agreement and may be used or copied only in
accordance with the terms of the license agreement. It is against the law to copy the software on any other medium except as specifically allowed in the license
agreement. The licensee may make one copy of the software for backup purposes.
Copyright © 2002 by Creative Technology Ltd. All rights reserved.
Version 1.1
October 2002
Modem Blaster is a registered trademark of Creative Technology Ltd. Sound Blaster is a registered trademark of Creative Technology Ltd. IBM is a registered
trademark of International Business Machines Corporation. Microsoft, MS-DOS, Windows, and the Windows logo are registered trademarks of Microsoft
Corporation. Touch-Tone is a registered trademark of AT&T. All other products are trademarks or registered trademarks of their respective owners. All rights
reserved.
C rea t ive En d- U s e r So f t w a re L ic ens e A g ree me nt
Ver s i o n 2. 5 . 2 , Jul y 2 0 0 2
PLEASE READ THIS DOCUMENT CAREFULLY BEFORE INSTALLING THE SOFTWARE. BY INSTALLING AND USING THE SOFTWARE, YOU
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with all related documentation and accompanying
items including, but not limited to, the executable
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LICENSE
1. Grant of License
The Software is licensed, not sold, to you for use
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videotapes.
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Engineering
You acknowledge that the Software contains trade
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may not decompile, disassemble or otherwise
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11.For Software With CDDB Features.
This package includes applications which may
contain software from CDDB, Inc.of Berkeley
California (“CDDB”). The software from CDDB
(the “CDDB Client”) enables the application to do
online disc identification and obtain music-related
information, including name, artist, track and title
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(“CDDB Servers”) and to perform other
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CDDB Client and CDDB Servers for your own
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Client or any CDDB Data to any third party. YOU
AGREE NOT TO USE OR EXPLOIT CDDB
DATA, THE CDDB CLIENT,OR CDDB
SERVERS,EXCEPT AS EXPRESSLY
PERMITTED HEREIN.
You agree that your non-exclusive license to use
the CDDB Data, the CDDB Client and CDDB
Servers will terminate if you violate these
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Client or CDDB Servers are error-free or that
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data types or categories that CDDB may choose to
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NOT LIMITED TO, IMPLIED WARRANTIES
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results that will be obtained by your use of the
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WILL CDDB BE LIABLE FOR ANY
CONSEQUENTIAL OR INCIDENTIAL
DAMAGES OR FOR ANY LOST PROFITS, OR
LOST REVENUES. “CDDB, INC. D/B/A
GRACENOTE IS A THIRD PARTY
BENEFICIARY HEREUNDER AND MAY
ENFORCE ITS RIGHTS AGAINST YOU TO
THE SAME EXTENT AS IF IT WERE A
PARTY TO THIS AGREEMENT”.
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LIMITED WARRANTY
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Creative does not warrant that the functions
contained in the Software will meet your
requirements or that the operation of the Software
will be uninterrupted, error-free or free from
malicious code. For purposes of this paragraph,
“malicious code” means any program code
designed to contaminate other computer programs
or computer data, consume computer resources,
modify, destroy, record, or transmit data, or in
some other fashion usurp the normal operation of
the computer, computer system, or computer
network, including viruses, Trojan horses,
droppers, worms, logic bombs, and the like.
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If you distribute the Software in violation of this
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EXCEPT AS STATED ABOVE IN THIS
AGREEMENT, THE SOFTWARE IS PROVIDED
AS-IS WITHOUT WARRANTY OF ANY KIND,
EITHER EXPRESS OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, ANY IMPLIED
WARRANTIES OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE,
TITLE OR NONINFRINGEMENT. CREATIVE
IS NOT OBLIGATED TO PROVIDE ANY
UPDATES, UPGRADES OR TECHNICAL
SUPPORT FOR THE SOFTWARE.
Further, Creative shall not be liable for the
accuracy of any information provided by Creative
or third party technical support personnel, or any
damages caused, either directly or indirectly, by
acts taken or omissions made by you as a result of
such technical support.
You assume full responsibility for the selection of
the Software to achieve your intended results, and
for the installation, use and results obtained from
the Software. You also assume the entire risk as it
applies to the quality and performance of the
Software. Should the Software prove defective,
you (and not Creative, or its distributors or dealers)
assume the entire cost of all necessary servicing,
repair or correction.
This warranty gives you specific legal rights, and
you may also have other rights which vary from
country/state to country/state. Some countries/
states do not allow the exclusion of implied
warranties, so the above exclusion may not apply
to you. Creative disclaims all warranties of any
kind if the Software was customized, repackaged
or altered in any way by any third party other than
Creative.
LIMITATION OF REMEDIES AND
DAMAGES
THE ONLY REMEDY FOR BREACH OF
WARRANTY WILL BE THAT SET FORTH
IN THE WARRANTY OR USER GUIDE
INCLUDED WITH THE INSTALLATION
DISK OR PACKAGE. IN NO EVENT WILL
CREATIVE OR ITS LICENSORS BE
LIABLE FOR ANY INDIRECT,
INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES, OR FOR
ANY PERSONAL INJURY OR BODILY
INJURY (INCLUDING DEATH) TO ANY
PERSONS CAUSED BY CREATIVE’S
NEGLIGENCE, OR FOR ANY LOST
PROFITS, LOST SAVINGS, LOSS OF USE,
LOST REVENUES OR LOST DATA
ARISING FROM OR RELATING TO THE
SOFTWARE OR THIS AGREEMENT, EVEN
IF CREATIVE OR ITS LICENSORS HAVE
BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. IN NO EVENT WILL
CREATIVE’S LIABILITY OR DAMAGES
TO YOU OR ANY OTHER PERSON EVER
EXCEED THE AMOUNT PAID BY YOU TO
USE THE SOFTWARE, REGARDLESS OF
THE FORM OF THE CLAIM.
Some countries/states do not allow the limitation
or exclusion of liability for incidental or
consequential damages, so the above limitation or
exclusion may not apply to you.
PRODUCT RETURNS
If you must ship the Software to Creative or an
authorized Creative distributor or dealer, you must
prepay shipping and either insure the Software or
assume all risk of loss or damage in transit.
U.S. GOVERNMENT RESTRICTED RIGHTS
All Software and related documentation are
provided with restricted rights. Use, duplication or
disclosure by the U.S. Government is subject to
restrictions as set forth in subdivision (b)(3)(ii) of
the Rights in Technical Data and Computer
Software Clause at 252.227-7013. If you are sublicensing or using the Software outside of the United
States, you will comply with the applicable local
laws of your country, U.S. export control law, and
the English version of this Agreement.
CONTRACTOR/MANUFACTURER
The Contractor/Manufacturer for the Software is:
Creative Technology Ltd
31, International Business Park
Creative Resource
Singapore 609921
GENERAL
This Agreement is binding on you as well as your
employees, employers, contractors and agents, and
on any successors and assignees. Neither the
Software nor any information derived therefrom
may be exported except in accordance with the laws
of the U.S. or other applicable provisions. This
Agreement is governed by the laws of the State of
California (except to the extent federal law governs
copyrights and federally registered trademarks).
This Agreement is the entire agreement between us
and you agree that Creative will not have any
liability for untrue statement or representation made
by it, its agents or anyone else (whether innocently
or negligently) upon which you relied upon entering
this Agreement, unless such untrue statement or
representation was made fraudulently. This
Agreement supersedes any other understandings or
agreements, including, but not limited to,
advertising, with respect to the Software. If any
provision of this Agreement is deemed invalid or
unenforceable by any country or government agency
having jurisdiction, that particular provision will be
deemed modified to the extent necessary to make the
provision valid and enforceable, and the remaining
provisions will remain in full force and effect.
For questions concerning this Agreement, please
contact Creative at the address stated above. For
questions on product or technical matters, contact
the Creative technical support center nearest you.
This package may include software with DVD
Audio functionality for you to play contentprotected DVD Audio discs. The functionality of
this Software may be lost if the content protection
system on the DVD audio discs is compromised. In
this event, your sole remedy to restore such
functionality is to download a product update from
Creative’s website, of if you do not have internet
access, Creative will use commercially reasonable
means to provide replacement software.
ADDENDUM TO THE MICROSOFT
SOFTWARE LICENSE AGREEMENT
IMPORTANT: By using the Microsoft software
files (the “Microsoft Software”) provided with this
Addendum, you are agreeing to be bound by the
following terms. If you do not agree to be bound by
these terms, you may not use the Microsoft
Software.
The Microsoft Software is provided for the sole
purpose of replacing the corresponding files
provided with a previously licensed copy of the
Microsoft software product (“ORIGINAL
PRODUCT”). Upon installation, the Microsoft
Software files become part of the ORIGINAL
PRODUCT and are subject to the same warranty and
license terms and conditions as the ORIGINAL
PRODUCT. If you do not have a valid license to use
the ORIGINAL PRODUCT, you may not use the
Microsoft Software. Any other use of the Microsoft
Software is prohibited.
Nothing in this Agreement shall be construed on the
part of Creative as advocating or authorizing the
infringement of local and/or international laws
applicable to your jurisdiction
SPECIAL PROVISIONS APPLICABLE TO
THE EUROPEAN UNION
IF YOU ACQUIRED THE SOFTWARE IN THE
EUROPEAN UNION (EU), THE FOLLOWING
PROVISIONS ALSO APPLY TO YOU. IF THERE
IS ANY INCONSISTENCY BETWEEN THE
TERMS OF THE SOFTWARE LICENSE
AGREEMENT SET OUT EARLIER AND IN THE
FOLLOWING PROVISIONS, THE FOLLOWING
PROVISIONS SHALL TAKE PRECEDENCE.
DECOMPILATION
You agree not for any purpose to transmit the
Software or display the Software’s object code on
any computer screen or to make any hard copy
memory dumps of the Software’s object code. If you
believe you require information related to the
interopretability of the Software with other
programs, you shall not decompile or disassemble
the Software to obtain such information, and you
agree to request such information from Creative at
the address listed earlier. Upon receiving such a
request, Creative shall determine whether you
require such information for a legitimate purpose
and, if so, Creative will provide such information to
you within a reasonable time and on reasonable
conditions.
LIMITED WARRANTY
EXCEPT AS STATED EARLIER IN THIS
AGREEMENT, AND AS PROVIDED UNDER
THE HEADING “STATUTORY RIGHTS”, THE
SOFTWARE IS PROVIDED AS-IS WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED
TO, ANY IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY,
QUALITY OR FITNESS FOR A PARTICULAR
PURPOSE, TITLE OR NONINFRINGEMENT.
Safety & Regulatory Information
❑
Reorient or relocate the receiving antenna.
LIMITATION OF REMEDY AND DAMAGES
THE LIMITATIONS OF REMEDIES AND
DAMAGES IN THE SOFTWARE LICENSE
AGREEMENT SHALL NOT APPLY TO
PERSONAL INJURY (INCLUDING DEATH)
TO ANY PERSON CAUSED BY CREATIVE’S
NEGLIGENCE AND ARE SUBJECT TO THE
PROVISION SET OUT UNDER THE HEADING
“STATUTORY RIGHTS”.
The following sections contain notices for various
countries:
❑
Increase the distance between the equipment
and receiver.
❑
Connect the equipment to an outlet on a circuit
different from that to which the receiver is
connected.
❑
Consult the dealer or an experienced radio/TV
technician.
STATUTORY RIGHTS
Irish law provides that certain conditions and
warranties may be implied in contracts for the sale
of goods and in contracts for the supply of services.
Such conditions and warranties are hereby
excluded, to the extent such exclusion, in the
context of this transaction, is lawful under Irish
law. Conversely, such conditions and warranties,
insofar as they may not be lawfully excluded, shall
apply.
Accordingly nothing in this Agreement shall
prejudice any rights that you may enjoy by virtue
of Sections 12, 13, 14 or 15 of the Irish Sale of
Goods Act 1893 (as amended).
GENERAL
This Agreement is governed by the laws of the
Republic of Ireland. The local language version of
this agreement shall apply to Software acquired in
the EU. This Agreement is the entire agreement
between us, and you agree that Creative will not
have any liability for any untrue statement or
representation made by it, its agents or anyone else
(whether innocently or negligently) upon which
you relied upon entering this Agreement, unless
such untrue statement or representation was made
fraudulently.
CAUTION: This device is intended to be
connected by the user to a CSA/TUV/UL certified/
listed IBM AT or compatible personal computer in
the manufacturer’s defined operator access area.
Check the equipment operating/installation
manual and/or with the equipment manufacturer to
verify/confirm if your equipment is suitable for
devices.
ATTENTION: Ce périphérique est destiné à être
connecté par l’utilisateur à un ordinateur IBM AT
certifié ou listé CSA/TUV/UL ou compatible, à
l’intérieur de la zone d'accès définie par le
fabricant. Consulter le mode d’emploi/guide
d'installation et/ou le fabricant de l’appareil pour
vérifier ou confirmer qu'il est possible de connecter
d'autres périphériques à votre sytème.
Notice for the USA
FCC Part 15: This equipment has been tested and
found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide
reasonable protection against harmful interference
in a residential installation. This equipment
generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance
with the instructions, may cause harmful
interference to radio communications. However,
this notice is not a guarantee that interference will
not occur in a particular installation. If this
equipment does cause harmful interference to
radio or television reception, which can be
determined by turning the equipment off and on,
the user is encouraged to try one or more of the
following measures:
CAUTION: To comply with the limits for the
Class B digital device, pursuant to Part 15 of the
FCC Rules, this device must be installed in
computer equipment certified to comply with the
Class B limits.
All cables used to connect the computer and
peripherals must be shielded and grounded.
Operation with non-certified computers or nonshielded cables may result in interference to radio
or television reception.
Modifications
Any changes or modifications not expressly
approved by the manufacturer of this device could
void the user’s authority to operate the device.
Notice for Canada
This apparatus complies with the Class “B” limits
for radio interference as specified in the Canadian
Department of Communications Radio
Interference Regulations.
Cet appareil est conforme aux normes de CLASSE
“B” d’interférence radio tel que spécifié par le
Ministère Canadien des Communications dans les
règlements d’interférence radio.
Compliance
This product conforms to the following Council
Directive:
❑ Directive 89/336/EEC, 92/31/EEC (EMC),
73/23/EEC (LVD), (73/23/EEC), as amended
by directive 93/68/EEC.
Notice for Europe
Communications products for the European market
comply with Directive R&TTE 1999/5/EC.
Copyright Information for users of
Creative products
Certain Creative products are designed to assist you
in reproducing material for which you own the
copyright or are authorized to copy by the copyright
owner or by exemption in applicable law. Unless
you own the copyright or have such authorization,
you may be violating copyright law and may be
subject to payment of damages and other remedies.
If you are uncertain about your rights, you should
contact your legal advisor.
It is your responsibility when using a Creative
product to ensure there is no infringement of
applicable laws on copyright whereby the copying
of certain materials may require the prior consent of
the copyright owners. Creative disclaims any
liability with regard to any illegal use of the Creative
product and Creative shall in no event be liable with
regard to the origin of any data stored in a
compressed audio file.
You acknowledge and agree that the exportation or
use of MP3 Codecs in real-time broadcasting
(terrestrial, satellite, cable or other media) or
broadcasting via Internet or other networks, such as
but not limited to intranets etc., in pay-audio or payon-demand applications, is not authorized and/or
licensed, see also (http://www.iis.fhg.de/amm/
Contents
Introduction
Plug and Play.....................................................................................................i
Faxes...................................................................................................................i
Internet Access ..................................................................................................i
Answering Machine .........................................................................................ii
Video Conferencing..........................................................................................ii
QuickConnect...................................................................................................ii
Modem-on-Hold...............................................................................................ii
PCM Upstream.................................................................................................ii
V.44 Data Compression.................................................................................. iii
Before You Begin.................................................................................................................... iii
Recording Model and Serial Numbers ...................................................................... iii
Checking System Requirements................................................................................ iii
Document Conventions ...............................................................................................iv
1
About Your Modem
Plug and Play......................................................................................................................... 1-1
Jacks....................................................................................................................................... 1-2
Telephone Line Jack..................................................................................... 1-2
About Modem-on-Hold........................................................................................................ 1-3
Using Modem-on-Hold ............................................................................................ 1-3
Fax Talk Communicator ....................................................................................................... 1-4
2
Installing Hardware
Installation Steps ................................................................................................................... 2-1
Step 1: Prepare your computer................................................................................. 2-1
Step 2: Insert the modem card.................................................................................. 2-2
Step 3: Connect to power supply ............................................................................. 2-2
3
Installing and Testing Modem Drivers
Installing the Modem Driver in Windows 95 OSR 2.X...................................................... 3-2
Testing the Installation in Windows 95 OSR 2.X................................................................ 3-5
Installing the Modem Driver in Windows 98/98SE............................................................ 3-6
Testing the Installation in Windows 98/98SE...................................................................... 3-8
Installing the Modem Driver in Windows 2000.................................................................. 3-9
Testing the Installation in Windows 2000.......................................................................... 3-11
Installing the Modem Driver in Windows NT................................................................... 3-12
Testing the Installation in Windows NT ............................................................................ 3-14
Installing the Modem Driver in Windows Me................................................................... 3-15
Testing the Installation in Windows Me ............................................................................ 3-17
Installing the Modem Driver in Windows XP................................................................... 3-18
Testing the Installation in Windows XP............................................................................. 3-20
4
Uninstalling Modem Drivers
Uninstalling the Modem in Windows 95 OSR 2.X............................................................. 4-2
Uninstalling the Modem in Windows 98/98SE................................................................... 4-3
Uninstalling the Modem in Windows 2000......................................................................... 4-4
Uninstalling the Modem in Windows NT............................................................................ 4-5
Uninstalling the Modem in Windows Me............................................................................ 4-6
Uninstalling the Modem in Windows XP............................................................................ 4-7
A
General Specifications
Plug and Play............................................................................................... A-1
Data Features ............................................................................................... A-2
Fax Features................................................................................................. A-3
Voice Features.............................................................................................. A-3
Video Conferencing Support ...................................................................... A-3
B
Troubleshooting
Problems With Your Modem................................................................................................B-1
Resolving Conflicts in Windows 95 OSR 2.X/98/98SE/ME.................................B-4
Resolving Conflicts in Windows 2000/XP..............................................................B-5
C
Creative Technical Support
eService Options ...................................................................................................................C-2
Knowledgebase* Available online - 24 hours .....................................................................C-2
eMail
..............................................................................................................................C-2
Driver/Firmware ...................................................................................................................C-2
Product Documentation .......................................................................................................C-2
Telephone .............................................................................................................................C-2
Registering your Product .....................................................................................................C-3
Product Returns.....................................................................................................................C-3
Returning your Product for Repair/Replacement....................................................C-4
Shipping Tariffs.........................................................................................................C-4
Americas - Native Language support provided ..........................................C-5
Europe - Native Language support provided ..............................................C-6
Asia Pacific region - Unless otherwise stated, support is in English .........C-9
Introduction
Welcome to Modem Blaster! World. Your new modem allows you to fax documents, transfer
data and access online information easily from your computer. Some of the features of your
Modem Blaster are:
Plug and Play
This feature allows you to install your Modem Blaster easily, as the device is automatically
configured.
Faxes
You can use your Modem Blaster to send and receive fax documents. You can also configure
the modem to serve as a fax-on-demand system by using the software provided.
Internet Access
Modem Blaster allows you to access computer bulletin boards and to browse the Internet at
speeds of up to 56 Kbps.
i
Answering Machine
Modem Blaster functions as an answering machine with multiple mail boxes. Remote users
can leave messages in your mail box, and you can play back these messages at any time.
Modem Blaster even pages you to notify you of new messages!
Video Conferencing
Your Modem Blaster comes complete with V.92 standard support, for use with H.32x video
conferencing systems.
QuickConnect
This feature drastically reduces the amount of time it takes for your Modem Blaster to establish
a connection with your Internet Service Provider. The characteristics of the last call are saved
in your computer, and retrieved for subsequent calls, resulting in a shorter connection time.
Modem-on-Hold
This feature allows you to answer an incoming call even when you are surfing the Internet.
Check with your local Internet Service Provider to ascertain that this feature is supported in
your area. For more details, see “About Your Modem” on page 1-1.
PCM Upstream
This feature enhances your Modem Blaster’s data upload speed from 33.6 Kbps to a maximum
of 48 Kbps.
ii
V.44 Data Compression
Your Modem Blaster incorporates the new V.92 standard. This new standard offers V.44 Data
Compression technology that allows you to browse the Internet at higher speeds than existing
data compression standards.
Before You Begin
This section provides information you should know about before using this manual.
❑ Recording Model and Serial Numbers
❑ Checking System Requirements
❑ Document Conventions
Recording Model and
Serial Numbers
Your modem card has a model number and a serial number. After removing the modem card
from its packaging, write down its model and serial numbers for future reference. You will need
to quote these numbers when contacting our Technical Support office.
Checking System
Requirements
The following are the minimum system requirements:
❑ Available PCI slot
❑ 133 MHz or faster Pentium® IBM® compatible PC
❑ 25 MB of free hard disk space
❑ 16 MB RAM on motherboard (32 MB recommended)
❑ Microsoft® Windows® 95 OSR 2.X, Windows 98, Windows 98 Second Edition (SE),
Windows NT, Windows 2000, Windows Millennium Edition (Me) or Windows XP
❑ CD-ROM drive for modem and communication software installation
❑ An audio card for video conferencing.
Some supplied software will not
run in Windows NT. Refer to the
readme file in the Installation CD
for more information.
iii
Document
Conventions
This manual uses the following conventions to help you locate and identify the information that
you need.
Table i:
Document conventions
Text Element
Use
This notepad icon indicates information that is of particular
importance and should be considered before continuing.
This alarm clock icon indicates that failure to adhere to directions may result in loss of data or damage to your system.
The warning sign indicates that failure to adhere to directions
may result in bodily harm or life-threatening situations.
iv
About Your Modem
1
This chapter explains what Plug and Play is, and also helps you locate and identify the
components of your modem.
Place the modem in front of you
as you go through this chapter.
This will help you identify the
various components on your
card.
Plug and Play
Your modem card supports Plug and Play in Windows 95 OSR 2.X/98/98SE, Windows NT,
Windows 2000, Windows Me and Windows XP. This feature allows you to install your Modem
Blaster easily, as the device is automatically configured.
If you encounter a hardware
conflict while connecting a Plug
and Play device, refer to
Table A-1 on page A-1 for a list
of available Plug and Play
resources.
About Your Modem 1-1
Jacks
Jacks are one-hole connecting interfaces on your modem card. They allow you to attach other
devices to your card.
The jack on your modem card can be seen in Figure 1-1.
Telephone Line Jack
Rear Panel
Figure 1-1: The jack on your modem card.
Telephone Line Jack
The Telephone Line jack allows you to connect to a telephone line for data transmission and
document faxing.
About Your Modem 1-2
About Modem-onHold
This feature allows you to answer an incoming call even when you are surfing the Internet.
It suspends the data connection between your modem and the ISP so that you can pick up your
phone and receive an incoming call in the usual way, while surfing the Internet. When your call
is complete, the modem reconnects you to the Internet.
Check with your local Internet
Service Provider to ascertain
whether this feature is
supported in your area.
Using Modem-onHold
1. If a call comes in while you are on the Internet, a dialog
box similar to Figure 1-2 appears, asking you if you
want to answer the call. Click the Yes button.
Figure 1-2
2. A dialog box similar to Figure 1-3 appears, telling you
that you only have two minutes to complete your call.
The call is automatically cut off after two minutes.
After completing your call, click the OK button. The
modem will reconnect to the Internet.
For more information, visit http://www.v92.com.
Figure 1-3
About Your Modem 1-3
Fax Talk
Communicator
Fax Talk Communicator transforms your PC and modem into a sophisticated communications
centre. Whether you're at home, in the office, or on the road, FaxTalk Communicator is designed
to be powerful, easy-to-use, and provide a wide array of features to save you time and make you
more productive.
Figure 1-4
About Your Modem 1-4
2
Installing Hardware
Installation Steps
Step 1: Prepare your
computer
Turn off the main power supply
and disconnect your computer’s
power cord. Systems using an
ATX power supply unit with soft
power off may still be powering
the PCI slot. This can damage
your modem card when it is
inserted into the slot.
1. Turn off your computer and all peripheral devices.
2. Touch a metal plate on your computer to ground yourself and to discharge any static
electricity, and then unplug the power cord from the wall outlet.
3. Remove your computer casing.
4. Remove the metal bracket from an unused PCI slot as shown in Figure 2-1. Put the screw
aside for use later.
PCI slot
ISA slot
Figure 2-1: Removing a metal plate
Installing Hardware 2-1
Step 2: Insert the
modem card
1. Align the modem card with the PCI slot and press the card gently but firmly into the slot as
shown in Figure 2-2.
2
Unused brackets
Do not force the modem card
into the slot. Make sure that the
gold finger PCI connector on the
modem card is aligned with the
PCI bus connector on the
motherboard before you insert
the card into the PCI expansion
slot.
If it does not fit properly, gently
remove it and try again.
1
PCI slot
ISA slot
Figure 2-2: Aligning the card against the slot.
2. Secure the modem card with the screw you had placed aside earlier.
Step 3: Connect to
power supply
1. Replace the computer casing.
2. Plug the power cord back into the wall outlet, and then turn on the computer.
To install drivers, refer to “Installing and Testing Modem Drivers” on page 3-1.
Installing Hardware 2-2
Step 4: Connect to
the telephone line
1. Locate the most convenient telephone wall outlet.
2. If a phone is already connected to it, unplug the telephone cable from the wall outlet.
3. Connect one end of the telephone cable provided to the wall outlet and the other end to the
Telephone Line jack of the modem.
To telephone line
wall outlet
Telephone Line jack
Telephone
cable provided
Modem card
Figure 2-3: Connecting the telephone line to your modem.
Installing Hardware 2-3
Notes on
Telephone Lines
Before using the modem, you need to connect your telephone line to the modem card. To ensure
that the modem works properly, know that:
❑ Your modem cannot be used on “party lines”, nor can it be used on toll or coinoperated lines.
Contact your local telephone company for help if you are not sure about the
suitability of your telephone line.
❑ This modem is intended for use on an analog telephone line, also called a POTS
(Plain Old Telephone Service) line. This modem cannot be connected directly to a
digital telephone line, such as those commonly found in businesses.
Either obtain an analog line or an analog converter compatible with the telephone line
you are using.
Installing Hardware 2-4
Installing and Testing Modem Drivers
If you have not installed
Windows 95 OSR 2.X, Windows
98/98SE, Windows 2000,
Windows NT, Windows Me or
Windows XP, do so before you
proceed.
3
This chapter is organized as follows:
❑ Installing the Modem Driver in Windows 95 OSR 2.X
❑ Testing the Installation in Windows 95 OSR 2.X
❑ Installing the Modem Driver in Windows 98/98SE
❑ Testing the Installation in Windows 98/98SE
❑ Installing the Modem Driver in Windows 2000
❑ Testing the Installation in Windows 2000
❑ Installing the Modem Driver in Windows NT
❑ Testing the Installation in Windows NT
❑ Installing the Modem Driver in Windows Me
❑ Testing the Installation in Windows Me
❑ Installing the Modem Driver in Windows XP
❑ Testing the Installation in Windows XP
Installing and Testing Modem Drivers 3-1
Installing the
Modem Driver in
Windows 95 OSR
2.X
1. Turn on your computer to allow the operating
system to detect the modem.
2. When the dialog box similar to Figure 3-1
appears, insert the Installation CD into your
CD-ROM drive and then click the Next button.
Figure 3-1
3. When the dialog box similar to Figure 3-2
appears, click the Other Locations button.
Figure 3-2
Installing and Testing Modem Drivers 3-2
4. When the dialog box similar to Figure 3-3
appears, click the Browse button to locate the
driver files in E:\Drivers\Win95 (where E:
represents your CD-ROM drive).
5. Click the OK button.
Figure 3-3
6. When the dialog box similar to Figure 3-4
appears, click the Finish button.
Figure 3-4
Installing and Testing Modem Drivers 3-3
7. When the dialog box similar to Figure 3-5
appears, click the OK button.
Figure 3-5
After you have set up your
modem, run a test to ensure that
your card has been installed
properly (see “Testing the
Installation in Windows 95 OSR
2.X” on page 3-5).
8. When the dialog similar to Figure 3-6 appears,
click the Browse button to locate the driver files
in E:\Drivers\Win95 (where E: represents your
CD-ROM drive), and then click the OK button.
9. Restart your computer to let the new settings take
place.
Figure 3-6
Installing and Testing Modem Drivers 3-4
Testing the
Installation in
Windows 95 OSR
2.X
1. Click Start -> Settings -> Control Panel.
2. Double-click the Modems icon.
3. When the Modems Properties dialog box
similar to Figure 3-7 appears, click the
Diagnostics tab.
4. Select the COM port that has been assigned to
your modem.
5. Click the More Info button to display the
response status of your modem.
If your modem is not responding, it may be due
to a conflict between the modem and another
peripheral device. To resolve the conflict, you
must change the settings on your modem (see
“Resolving Hardware Conflicts” on page B-4).
Figure 3-7: Modem Properties dialog box.
Installing and Testing Modem Drivers 3-5
Installing the
Modem Driver in
Windows 98/98SE
1. Turn on your computer to allow the operating
system to detect the modem.
2. When the dialog box similar to Figure 3-8
appears, insert the Installation CD into your
CD-ROM drive and then click the Next button.
Figure 3-8
3. When the dialog box similar to Figure 3-9
appears, click the Search for the best driver for
your device (Recommended) option and click
the Next button.
Figure 3-9
Installing and Testing Modem Drivers 3-6
After you have set up your
modem, run a test to ensure that
your card has been installed
properly (see “Testing the
Installation in Windows 98/
98SE” on page 3-8).
4. When the dialog box similar to Figure 3-10
appears, click the Specify a location check box,
and click the Browse button to locate the driver
files in E:\Drivers\Win98 (where E: represents
your CD-ROM drive).
5. Click the Next button.
6. When Windows prompts you Windows has
found an updated driver for this device, and
also some other drivers that should work with
this device, click the The updated driver
(Recommended) option and then click the Next
button.
7. When the dialog box similar to Figure 3-11
appears, click the Next button.
8. Follow the remaining onscreen steps to install the
rest of the drivers and to complete your modem
installation.
9. Restart your computer to let the new settings take
place.
Figure 3-10
Figure 3-11
Installing and Testing Modem Drivers 3-7
Testing the
Installation in
Windows 98/98SE
1. Click Start -> Settings -> Control Panel.
2. Double-click the Modems icon.
3. When the Modems Properties dialog box
similar to Figure 3-12 appears, click the
Diagnostics tab.
4. Select the COM port that has been assigned to
your modem.
5. Click the More Info button to display the
response status of your modem.
If your modem is not responding, it may be due
to a conflict between the modem and another
peripheral device. To resolve the conflict, you
must change the settings on your modem (see
“Resolving Hardware Conflicts” on page B-4).
Figure 3-12: Modem Properties dialog box.
Installing and Testing Modem Drivers 3-8
Installing the
Modem Driver in
Windows 2000
1. Turn on your computer to allow the operating
system to detect the modem.
2. When the Found New Hardware Wizard
dialog box similar to Figure 3-13 appears,
insert the Installation CD into your CD-ROM
drive.
3. Click the Specify a location check box, and
then click the Next button.
Figure 3-13
4. When the dialog box similar to Figure 3-14
appears, click the Browse button to locate the
driver files in E:\Drivers\Win2K (where E:
represents your CD-ROM Drive), and then
click the OK button.
Figure 3-14
Installing and Testing Modem Drivers 3-9
5. When the dialog box similar to Figure 3-15
appears, click the Next button.
6. Click the Yes button.
Figure 3-15
7. When the dialog box similar to Figure 3-16
appears, click the Finish button.
8. Restart your computer to let the new
settings take place.
Figure 3-16
Installing and Testing Modem Drivers 3-10
Testing the
Installation in
Windows 2000
1. Click Start -> Settings -> Control Panel.
2. Double-click the Phone and Modems icon.
3. In the Creative Modem Blaster V.92 PCI
DI5791 WIN2K Properties dialog box, click
the Diagnostics tab.
4. Click the Query Modem button to display the
response status of your modem.
If your modem is not responding, it may be due
to a conflict between the modem and another
peripheral device. To resolve the conflict, you
must change the settings on your modem (see
“Resolving Hardware Conflicts” on page B-4).
Figure 3-17: Creative Modem Blaster V.92
PCI DI5791 Properties dialog box.
Installing and Testing Modem Drivers 3-11
Installing the
Modem Driver in
Windows NT
1. Turn on your computer and insert the
Installation CD into your CD-ROM drive.
2. Click Start -> Run.
3. In the Run dialog box similar to Figure 3-18, click
the Browse button and locate the driver files in
E:\Drivers\WinNT\setupdsi.exe (where E:
represents your CD-ROM Drive), and then click the
OK button.
Figure 3-18
4. When the dialog box similar to Figure 3-19 appears,
click the OK button.
Figure 3-19
5. When the dialog box similar to Figure 3-20
appears, click the OK button.
6. Click Start -> Settings -> Control Panel.
7. Double-click the Modems icon.
8. In the Install New Modem dialog box, click the
Next button.
9. Follow the onscreen instructions to continue the
installation of your modem.
Be sure to allow Windows to auto-detect your
modem card.
Figure 3-20
Installing and Testing Modem Drivers 3-12
10. When the dialog box similar to
Figure 3-21 appears, click the Next
button.
Figure 3-21
After you have set up your
modem, run a test to ensure that
your card has been installed
properly (see “Testing the
Installation in Windows NT” on
page 3-14).
11. When the dialog box similar to
Figure 3-22 appears, click the Finish
button to complete the installation.
12. Restart your computer to let the new
settings take place.
Figure 3-22
Installing and Testing Modem Drivers 3-13
Testing the
Installation in
Windows NT
1. Click Start -> Settings -> Control Panel.
2. Double-click the Modems icon.
3. The Modems Properties dialog box similar to
Figure 3-23 appears.
If your Creative Modem Blaster V.92 PCI
DI5791 is listed, the installation is successful.
If your modem is not responding, it may be due to
a conflict between the modem and another
peripheral device. To resolve the conflict, you
must change the settings on your modem (see
“Resolving Hardware Conflicts” on page B-4).
Figure 3-23: Modem Properties dialog box.
Installing and Testing Modem Drivers 3-14
Installing the
Modem Driver in
Windows Me
1. Turn on your computer to allow the operating
system to detect the modem.
2. Insert the Installation CD into your CD-ROM
drive.
3. When the Add New Hardware Wizard dialog
box similar to Figure 3-24 appears, click the
Specify the location of the driver (Advanced)
option and click the Next button.
Figure 3-24
4. When the dialog box similar to Figure 3-25
appears, click the Specify a location check box.
Make sure that the Removable Media (Floppy,
CD-ROM...) check box is not selected.
5. Click the Browse button to locate the driver files
in E:Drivers\WinMe (where E: represents your
CD-ROM drive).
6. Click the Next button.
Figure 3-25
Installing and Testing Modem Drivers 3-15
After you have set up your
modem, run a test to ensure that
your card has been installed
properly (see “Testing the
Installation in Windows Me” on
page 3-17).
7. When Windows prompts you with the
messageWindows driver file search for the
device: DSI WDM MODEM
ENUMERATOR, click the Next button
8. When the dialog box similar to Figure 3-26
appears, click the Finish button.
9. Follow the remaining onscreen steps to install the
rest of the drivers and to complete your modem
installation.
10. Restart your computer to let the new settings take
place.
Figure 3-26
Installing and Testing Modem Drivers 3-16
Testing the
Installation in
Windows Me
1. Click Start -> Settings -> Control Panel.
2. Double-click the Modems icon.
3. When the Modems Properties dialog box similar
to Figure 3-27 appears, click the Diagnostics tab.
4. Click the COM port that has been assigned to
your modem.
5. Click the More Info button to display the
response status of your modem.
If your modem is not responding, it may be due to
a conflict between the modem and another
peripheral device. To resolve the conflict, you
must change the settings on your modem (see
“Resolving Hardware Conflicts” on page B-4).
Figure 3-27: Modem Properties dialog box.
Installing and Testing Modem Drivers 3-17
Installing the
Modem Driver in
Windows XP
1. Turn on your computer to allow the operating
system to detect the modem.
2. When the Found New Hardware Wizard
dialog box similar to Figure 3-28 appears,
insert the Installation CD into your CD-ROM
drive.
3. Click the Install from a list or specific
location (Advanced) option, and then click the
Next button.
Figure 3-28
After you have set up your
modem, run a test to ensure that
your card has been installed
properly (see “Testing the
Installation in Windows XP” on
page 3-20).
4. When the dialog box similar to Figure 3-29
appears, click the Browse button to locate the
driver files in E:\Drivers\WinXP (where E:
represents your CD-ROM Drive), and then
click the Next button.
Figure 3-29
Installing and Testing Modem Drivers 3-18
At the time of this product’s
release, Microsoft strongly
encouraged companies to submit
their hardware solutions for
certification. If a hardware device
driver is not submitted, or does
not qualify, for Microsoft
certification, a warning message
similar to Figure 3-31 appears.
You may see this message when
installing this driver or update. If
you do, you may choose to click
the Continue Anyway button.
Creative has tested this driver or
update on Windows XP, and it
does not impair or destabilize
your computer.If you need more
XP-related information, go to the
product web site's Help or speak
with Creative Technical Support
staff.
5. When the dialog box similar to Figure 3-30
appears, click the Browse button to locate
the driver files in E:\Drivers\WinXP
(where E: represents your CD-ROM
Drive), and then click the OK button.
Figure 3-30
6. When the dialog box similar to Figure 3-31
appears, click the Continue Anyway
button.
7. Click the Finish button.
8. Restart your computer to let the new
settings take place.
Figure 3-31
Installing and Testing Modem Drivers 3-19
Testing the
Installation in
Windows XP
1. Click Start -> Control Panel.
2. Click the Phone and Modem Options
icon.
3. Click the Modems tab.
4. In the Modems tabbed page, click
Creative Modem Blaster V.92 PCI
DI5791 and then click the Properties
button.
5. When the dialog box similar to
Figure 3-32 appears, click the
Diagnostics tab.
6. Click the Query Modem button to
display the response status of your
modem.
If your modem is not responding, it may
be due to a conflict between the modem
and another peripheral device. To resolve
the conflict, you must change the settings
on your modem (see “Resolving
Hardware Conflicts” on page B-4).
Figure 3-32: Creative Modem Blaster V.92
PCI DI5791 Properties dialog box.
Installing and Testing Modem Drivers 3-20
Uninstalling Modem Drivers
4
This chapter is organized as follows:
❑ Uninstalling the Modem in Windows 95 OSR 2.X
❑ Uninstalling the Modem in Windows 98/98SE
❑ Uninstalling the Modem in Windows 2000
❑ Uninstalling the Modem in Windows NT
❑ Uninstalling the Modem in Windows Me
❑ Uninstalling the Modem in Windows XP
Uninstalling Modem Drivers 4-1
Uninstalling the
Modem in
Windows 95 OSR
2.X
1. Click Start -> Settings -> Control Panel.
2. Double-click the Add/Remove Programs
icon.
3. When the Add/Remove Programs Properties
dialog box similar to Figure 4-1 appears, click
Uninstall Creative Modem Blaster V.92.
4. Click the Add/Remove button.
5. Click the OK button.
6. Turn off your computer and remove
the modem card from your system.
Figure 4-1: Add/Remove Programs
Properties dialog box.
Uninstalling Modem Drivers 4-2
Uninstalling the
Modem in
Windows 98/98SE
1. Click the Start -> Settings -> Control Panel.
2. Double-click the Add/Remove Programs
icon.
3. When the Add/Remove Programs Properties
dialog box similar to Figure 4-2 appears, click
Uninstall Creative Modem Blaster V.92.
4. Click the Add/Remove button.
5. Click the OK button.
6. Turn off your computer and remove
the modem card from your system.
Figure 4-2: Add/Remove Programs
Properties dialog box.
Uninstalling Modem Drivers 4-3
Uninstalling the
Modem in
Windows 2000
1. Click Start -> Settings -> Control Panel.
2. Double-click the Add/Remove Programs icon.
3. In the Add/Remove Programs dialog box similar to Figure 4-3, click Uninstall Creative
Modem Blaster, and then click the Change/Remove button.
Figure 4-3: Add/Remove Programs dialog box.
4. When Windows 2000 prompts you to remove the selected modem, click the Yes button to
complete the uninstallation.
5. Turn off your computer and remove the modem card from your system.
Uninstalling Modem Drivers 4-4
Uninstalling the
Modem in
Windows NT
1. Click Start -> Settings -> Control Panel.
2. Double-click the Add/Remove Programs icon.
3. When the Add/Remove Programs Properties
dialog box similar to Figure 4-4 appears, click the
Install/Uninstall tab.
4. Click Uninstall Creative PCI Modem from the
list, and click the Add/Remove button.
5. Click the OK button.
6. Turn off your computer and remove the modem
card from your system.
Figure 4-4: Add/Remove Programs
Properties dialog box.
Uninstalling Modem Drivers 4-5
Uninstalling the
Modem in
Windows Me
1. Click Start -> Settings -> Control Panel.
2. Double-click the Add/Remove Programs icon.
3. When the Add/Remove Programs Properties
dialog box similar to Figure 4-5 appears,
click the Install/Uninstall tab.
4. Click Uninstall Creative Modem Blaster from
the list and then click the Add/Remove button.
5. Click the OK button.
6. Turn off your computer and remove the modem
card from your system.
Figure 4-5: Add/Remove Programs
Properties dialog box.
Uninstalling Modem Drivers 4-6
Uninstalling the
Modem in
Windows XP
1. Click Start -> Control Panel.
2. Click the Add or Remove Programs icon.
3. In the Add or Remove Programs dialog box similar to Figure 4-6, click the
Change/Remove button and then click the Close button.
Figure 4-6: Add or Remove Programs dialog box.
4. Turn off your computer and remove the modem card from your system.
Uninstalling Modem Drivers 4-7
A
General Specifications
This appendix lists the general specifications of your modem.
Plug and Play
❑ PCI specification compliant.
❑ Plug and Play resources.
Table A-1:Plug and Play Resource Information.
Dependent functions
Resource Information
Choice 1
COM 3
I/O Port: 3E8 to 3EF
IRQ: 3, 4, 5, 7, 9, 10, or 11
Choice 2
COM 4
I/O Port: 2E8 to 2EF
IRQ: 3, 4, 5, 7, 9, 10, or 11
Choice 3
COM 2
I/O Port: 2F8 to 2FF
IRQ: 3
Choice 4
COM 1
I/O Port: 3F8 to 3FF
IRQ: 4
General Specifications A-1
Table A-1:Plug and Play Resource Information.
Dependent functions
Choice 5
Free-For-All
Data Features
Due to line conditions and FCC
regulations, your data rate may
be lower. Current FCC
regulations limit download to
53Kbps max.
Resource Information
I/O Port: 2A0 to 2A7,
2A8 to 2AF,
...
2D8 to 2DF
IRQ: 3, 4, 5, 7, 9, 10, 11 or 15
❑ Integrated data, fax, and voice mail modem.
❑ 56,000/54,000/52,000/50,000/48,000/46,000/ 44,000/42,000/40,000/38,000/36,000/34,000
❑ 33,600/28,800/26,400/24,000/21,600/19,200/16,800/14,400/ 12,000/9,600/7,200/4,800/
2,400/1,200/300 bps data speeds.
❑ Compatibility with the following data modem standards:
• V.92, V.90, V.34, V.32bis, V.32, V.23, V.22bis, V.22A/B, and V.21; Bell 212A
and 103J.
• V.42 LAPM and MNP2-4 error correction.
• V.44, V.42bis and MNP5 data compression.
❑ Compression, line control, and error control are implemented in hardware. Therefore, no
special drivers or libraries are needed to take advantage of the higher speeds and data
reliability.
❑ Automatic dial and answer capabilities.
General Specifications A-2
Fax Features
❑ Supports Class 1 fax commands.
❑ Fax speeds up to 14,400 bps for send and receive.
❑ Compatibility with the following fax modem transmission standards:
• V.17 (14400 bps)
• V.21 Channel 2 (300 bps)
• V.27ter (7200 bps)
• V.29 (9600 bps)
Voice Features
❑ Able to record and play voice messages over the telephone line.
❑ Multiple mailboxes using Included Communications software.
Video Conferencing
Support
❑ Supports ITU V.92 standard to allow high performance video conferencing over standard
phone lines and the internet. Video Conferencing standards are H.324 and H.323.
General Specifications A-3
B
Troubleshooting
This appendix provides tips and solutions for resolving some of the problems you might
encounter with Modem Blaster PCI DI5791 either during installation or normal use.
Problems With Your
Modem
The modem fails to accept commands to dial or answer a call.
Cause
There may be an improper telephone line connection.
Solution
Make sure the telephone cable is attached to the Telephone Line jack.
Also check that all devices are turned on.
There is interference on the telephone line that is connected to the modem.
Solution
Try moving the telephone line away from any power source, monitor, printer or
any computer cable.
Troubleshooting B-1
The modem cannot connect to the Internet at 56,000 bps.
Cause
This may be due to line conditions in your area. Due to CTR21 regulations and/
or line conditions, it is not always possible to achieve the maximum data rate.
Solution
Try moving the telephone line away from any power source, monitor, printer or
any computer cable and remove other telephone equipment from the line.
The modem or communications software fails to detect that the remote user has hung up.
Cause
The modem or communications software relies on the dial tone, busy tone or
silence period to detect that a remote user has hung up. This detection may fail
due to one of the following reasons:
❑ Your local telephone system does not generate the dial or busy tone when the
remote user hangs up.
❑ The silent period for the modem or communications software to detect that the
remote user has hung up is not long enough.
❑ The modem or communications software cannot detect a different dial or busy
tone. For example, if you are connecting to a PABX system, the dial or busy
tone generated is different from the usual dial or busy tone.
Solution
Prompt the user to respond.
This may, however, result in a long delay before the communications software
responds to the remote user hanging up. To minimize this delay, modify the
following settings:
❑ Voice message recording time.
❑ Number of prompts.
❑ Time to wait for a response after prompting.
Troubleshooting B-2
Poor sound quality when using communications software.
Cause
Some 32-bit sound and communications software require a Unimodem V file.
Windows 95 OSR 2.X normally installs this file. However, in some installations,
the file is missing.
Solution
Follow these steps to install the Unimodem V file:
1. Go to www.modemblaster.com.
2. Locate the Download Drivers section.
3. Select your region and operating system.
4. Download the Unimodem V file.
5. Start Windows Explorer.
6. Copy the file UNIMODV.EXE to your Windows\System directory.
7. Locate and double-click the file UNIMODV.EXE to run it.
8. Restart your computer.
No dial tone when using the modem.
Cause
The IRQ of the modem is either in conflict with another device or is mis-reported
in Windows.
Solution
Many chipsets have IRQ routing drivers for Windows. If you have an internal
modem, and these drivers do not work or do not exist on your system, changing
the slot of the modem card may help.
Troubleshooting B-3
Resolving Hardware
Conflicts
Hardware conflicts may occur when two or more peripheral devices are set to use the same I/O
address, IRQ line or DMA channel.
To resolve conflicts in Windows 95 OSR 2.X, Windows 98/98SE, Windows 2000, Windows
NT, Windows Me or Windows XP, change the resource settings of your modem or the
conflicting peripheral device using Device Manager.
Resolving Conflicts in
Windows 95 OSR 2.X/
98/
98SE/ME
If you are unsure of which
peripheral device is causing the
conflict, you can isolate the
source of the problem by
temporarily removing all devices
(except your modem and
essential devices such as the disk
controller). After that, add the
devices back one at a time until
the device that is causing the
conflict is found.
To run Device Manager:
1. Click Start -> Settings -> Control Panel.
2. Click the System icon. The System Properties dialog box appears.
3. Click the Device Manager tab.
4. Double-click Modem.
5. Select your modem and click the Properties button. The Properties dialog box of the
modem appears.
6. Click the Resources tab.
7. Click the Use Automatic Settings check box to select it. If this check box is already
selected, you need to go to the Properties dialog box of the conflicting peripheral device and
select the same check box there.
8. Restart your system to allow Windows 95 OSR 2.X/98/98SE to reassign resources to your
modem and/or the conflicting peripheral device.
Troubleshooting B-4
Resolving Conflicts in
Windows 2000/XP
To run Device Manager:
1. Click Start -> Settings -> Control Panel.
2. Click the System icon. The System Properties dialog box appears.
3. Click the Hardware tab.
4. Click the Device Manager button.
5. Double-click Modem.
6. Click the name of your modem.
7. Right-click the name of your modem.
A menu appears.
8. Select the Properties option.
9. Click the Resources tab.
10. Click the Use Automatic Settings check box to select it. If this check box is already
selected, you need to go to the Properties dialog box of the conflicting peripheral device and
select the same check box there.
11. Restart your system to allow Windows 2000/XP to reassign resources to your modem and/
or the conflicting peripheral device
Troubleshooting B-5
Creative Technical Support
C
At Creative, in addition to giving you the best products, we are committed to supporting you by
providing a comprehensive suite of eService options complemented by telephone support.
Creative’s eService options outlined below are designed to assist you if you have a question or
problem installing or using your Creative product. Before accessing these eService options, it
is important to have the following information ready:
❑ The serial and model numbers of your Creative product (found at the back of the product).
Information on identifying your model number is available in the Support area of the
Creative regional websites.
❑ Computer type and speed (for example, Pentium II 233MHz).
❑ Details of your problem such as error messages, hardware conflicts etc.
❑ Motherboard information: BIOS manufacturer/version and chipset manufacturer
❑ Type and version of your operating system (for example, Windows 98SE).
❑ Place and date of purchase
To access these eService options, go to www.creative.com, select your region and go to the
Support area.
Creative Technical Support C-1
eService Options
Knowledgebase*
Available online - 24 hours
Creative's Knowledgebase empowers you to quickly resolve your queries by using natural
language support and stepping you through targeted questions to help pinpoint the best solution
to your particular problem. The Knowledgebase also provides access to Frequently Asked
Questions (FAQs) and Technical Specifications on the Creative product range.
eMail
Should you not obtain a solution to your question using our Knowledgebase system, you can
contact our support staff through email by completing our web based email query form (see
also the Creative Technical Support Centers section for information on regional email
addresses). You must have registered your product to access this service.
Please see “Registering your Product” on page 3 for more details.
Driver/Firmware
The Creative web site offers a range of updates and drivers for our products in a variety of
operating systems.
Product
Documentation
Browse Creative's extensive library of product installation and user manuals to find
documentation for your Creative product.
Telephone
Should you not obtain a solution to your question, or if you do not have web site access, then
you can contact our service support team via telephone. Telephone numbers can be found in
the Creative Technical Support Centers section. You must have registered your product to
access this service.
Please see “Registering your Product” on page 3 for more details.
* For European Knowledgebase, native language support provided in English, French, German, Italian and Spanish
Creative Technical Support C-2
Registering your
Product
In order to receive Technical Support by phone or email, it is necessary to register your product.
You can do this when installing your product or, alternatively, you can go to
www.creative.com/register and register online.
There are a host of other benefits to registering your product such as:
❑ Email notifications of attractive promotions and events.
❑ Hot news and tips on the latest and upcoming products that fully complement what you have
already purchased.
We assure you that all information you provide will be kept strictly confidential, and that you
have the choice to opt in or out of mail listings. Your information is protected by our Privacy
Policy. For Australian users, visit the Private Policy address at www.australia.creative.com or
email at privacy@clau.creative.com
Product
Returns
Please retain all product contents and packaging until you are fully satisfied with your product.
It is very important to keep your Proof of Purchase for the duration of the Warranty
period, as it is necessary should you have a product defect and need to return your product.
If, after using the Creative support services, you believe your Creative product to be defective,
you should verify the purchase date and take the appropriate action as detailed below:
Americas
Please refer to “Returning your Product for Repair/Replacement” on page 4.
Europe
Should your store receipt indicate that the product is less than 30 days old, you have the option
of returning the full product to the Dealer/Retailer for a replacement or credit. The 30-day time
period may not apply in all instances, so please check the Dealer/Retailer replacement/credit
terms. If your product is more than 30 days old and within warranty, please refer to “Returning
your Product for Repair/Replacement” on page 4.
Creative Technical Support C-3
Asia Pacific region
Please contact the dealer who sold you the product. Your dealer may be able to assist you. If you
are unable to do so, contact your local authorised distributor or the relevant Creative Technical
Support Center. For details on your nearest authorised distributor and Technical Support Center,
visit the Asia website at www.asia.creative.com/support/warranty
Note: Product returns shall only be accepted if the product is purchased from authorised
dealers.
If you are returning a product for factory service, please refer to the Returning your Product
for Repair/Replacement section below. For warranty terms and conditions, please go to
www.asia.creative.com/support/warranty and select your region, if necessary.
Returning your
Product for Repair/
Replacement
Creative requires that all returns for repair/replacement must be first issued with a Return
Merchandise Authorization (RMA) number. To return a product for factory service, contact the
regional Creative Technical Support Center. Once the staff has verified that the product is
defective, you will be given an RMA number.
When returning a product for factory service:
❑ You will be asked to supply a dated Proof of Purchase, to validate your Warranty,
❑ Shipment to Creative is at your expense and you assume all risk. If necessary, ship the
package through a carrier that provides proof of delivery. Insure the shipment at full product
value.
❑ Write the RMA number on the outside of the package. Creative cannot accept any return that
does not include an RMA number on the package.
❑ You should only return the defective item(s) and mail it to the address provided by the
Technical Support Center.
❑ Use proper materials for packing the item(s) for shipment.
Shipping Tariffs
Outside the United States & the European Union
To avoid tariffs when shipping a product to Creative from outside the US or the EU, or from
zones with special tax status, you must complete the relevant customs documentation before
shipping the product. To ensure delivery, Creative may include charges for return shipment.
Creative Technical Support C-4
Creative Technical Support Centers
Americas - Native Language support provided
Country:
Address:
Telephone:
Fax:
Operating Hours:
Web site:
email:
English
Creative Labs Inc.
Technical Support,
1523 Cimarron Plaza,
Stillwater, OK 74075 U.S.A.
405 742 6622
405 742 6633
9:00 a.m -6:00 p.m
www.americas.creative.com
Monday - Friday
(U.S.A. Central time)
(Closed public holidays)
See: www.americas.
creative.com
for contact details.
French
Creative Labs Inc.
405 742 2385
Support Technique,
1523 Cimarron Plaza,
Stillwater, OK 74075 Etats-Unís.
405 742 5227
9:00 a.m -6:00 p.m
Monday - Friday
www.americas.creative.com
support_technique@
creativelabs.com
Brazillian
Creative Labs Inc.
Assistência Técnica,
1523 Cimarron Plaza,
Stillwater, OK 74075 EUA.
405 742 2380
+1 405 742-6613 9:00 a.m -6:00 p.m
Monday - Friday
(U.S.A. Central time)
www.americas.creative.com
suporte@creativelabs.com
Spanish
Creative Labs Inc.
Soporte Tecnico,
1523 Cimarron Plaza,
Stillwater, OK 74075 EE.UU
405 742 2380
+1 405 742 6613 9:00 a.m -6:00 p.m
Monday - Friday
www.americas.creative.com
soporte@creativelabs.com
Creative Technical Support C-5
Creative Technical Support Centers
Europe - Native Language support provided
Country:
Address:
Telephone:
Fax:
United
Kingdom
Creative Labs (Ireland) Ltd.,
Technical Support Department,
Ballycoolin Business Park,
Blanchardstown, Dublin 15,
Ireland.
+353 1 4333200
Germany
Creative Labs (Ireland) Ltd.,
Technical Support Department,
Ballycoolin Business Park,
Blanchardstown, Dublin 15,
Ireland.
Ireland
Operating Hours:
Web site:
email:
+353 1 8205052 10:30 - 19:00 CET
Monday - Friday.
Closed Public Holidays
www.europe.creative.com
support@europe.creative.com
+353 1 4380000
+353 1 8205052 10:30 - 19:00 CET
Monday - Friday.
Closed Public Holidays
www.europe.creative.com
support@europe.creative.com
Creative Labs (Ireland) Ltd.,
Technical Support Department,
Ballycoolin Business Park,
Blanchardstown, Dublin 15,
Ireland.
+353 1 8207555
+353 1 8205052 10:30 - 19:00 CET
Monday - Friday.
Closed Public Holidays
www.europe.creative.com
support@europe.creative.com
France
Creative Labs (Ireland) Ltd.,
Technical Support Department,
Ballycoolin Business Park,
Blanchardstown, Dublin 15,
Ireland.
+353 1 4333220
+353 1 8205052 10:30 - 19:00 CET
Monday - Friday.
Closed Public Holidays
www.europe.creative.com
support@europe.creative.com
Spain
Creative Labs (Ireland) Ltd.,
Technical Support Department,
Ballycoolin Business Park,
Blanchardstown, Dublin 15,
Ireland.
+353 1 4380020
+353 1 8205052 10:30 - 19:00 CET
Monday - Friday.
Closed Public Holidays
www.europe.creative.com
support@europe.creative.com
Italy
Creative Labs (Ireland) Ltd.,
Technical Support Department,
Ballycoolin Business Park,
Blanchardstown, Dublin 15,
Ireland.
+353 1 4333210
+353 1 8205052 10:30 - 19:00 CET
Monday - Friday.
Closed Public Holidays
www.europe.creative.com
support@europe.creative.com
Creative Technical Support C-6
Creative Technical Support Centers
Country:
Address:
Telephone:
Fax:
Austria
Creative Labs (Ireland) Ltd.,
Technical Support Department,
Ballycoolin Business Park,
Blanchardstown, Dublin 15,
Ireland.
+353 1 4380060
+353 1 8205052 10:30 - 19:00 CET
Monday - Friday.
Closed Public Holidays
Operating Hours:
Web site:
www.europe.creative.com support@europe.creative.com
email:
Belgium
Creative Labs (Ireland) Ltd.,
Technical Support Department,
Ballycoolin Business Park,
Blanchardstown, Dublin 15,
Ireland.
+353 1 4333291
+353 1 8205052 10:30 - 19:00 CET
Monday - Friday.
Closed Public Holidays
www.europe.creative.com support@europe.creative.com
Holland
Creative Labs (Ireland) Ltd.,
Technical Support Department,
Ballycoolin Business Park,
Blanchardstown, Dublin 15,
Ireland.
+353 1 4333272
+353 1 8205052 10:30 - 19:00 CET
Monday - Friday.
Closed Public Holidays
www.europe.creative.com support@europe.creative.com
Switzerland
Creative Labs (Ireland) Ltd.,
Technical Support Department,
Ballycoolin Business Park,
Blanchardstown, Dublin 15,
Ireland.
+353 1 4380070
+353 1 8205052 10:30 - 19:00 CET
Monday - Friday.
Closed Public Holidays
www.europe.creative.com support@europe.creative.com
Portugal
Creative Labs (Ireland) Ltd.,
Technical Support Department,
Ballycoolin Business Park,
Blanchardstown, Dublin 15,
Ireland.
+353 1 4380010
+353 1 8205052 10:30 - 19:00 CET
Monday - Friday.
Closed Public Holidays
www.europe.creative.com support@europe.creative.com
Denmark
Creative Labs (Ireland) Ltd.,
Technical Support Department,
Ballycoolin Business Park,
Blanchardstown, Dublin 15,
Ireland.
+353 1 4333230
+353 1 8205052 10:30 - 19:00 CET
Monday - Friday.
Closed Public Holidays
www.europe.creative.com support@europe.creative.com
Finland
Creative Labs (Ireland) Ltd.,
Technical Support Department,
Ballycoolin Business Park,
Blanchardstown, Dublin 15,
Ireland.
+353 1 4333270
+353 1 8205052 10:30 - 19:00 CET
Monday - Friday.
Closed Public Holidays
www.europe.creative.com support@europe.creative.com
Creative Technical Support C-7
Creative Technical Support Centers
Country:
Address:
Telephone:
Norway
Creative Labs (Ireland) Ltd.,
+353 1 4333240
Technical Support Department,
Ballycoolin Business Park,
Blanchardstown, Dublin 15,
Ireland.
Sweden
Fax:
Operating Hours:
Web site:
email:
+353 1 8205052 10:30 - 19:00 CET
Monday - Friday.
Closed Public Holidays
www.europe.creative.com
support@europe.creative.com
Creative Labs (Ireland) Ltd.,
+353 1 4380030
Technical Support Department,
Ballycoolin Business Park,
Blanchardstown, Dublin 15,
Ireland.
+353 1 8205052 10:30 - 19:00 CET
Monday - Friday.
Closed Public Holidays
www.europe.creative.com
support@europe.creative.com
Czech
Republic
Creative Labs (Ireland) Ltd.,
+353 1 4333280
Technical Support Department,
Ballycoolin Business Park,
Blanchardstown, Dublin 15,
Ireland.
+353 1 8205052 10:30 - 19:00 CET
Monday - Friday.
Closed Public Holidays
www.europe.creative.com
support@europe.creative.com
Poland
Creative Labs (Ireland) Ltd.,
+353 1 4380040
Technical Support Department,
Ballycoolin Business Park,
Blanchardstown, Dublin 15,
Ireland.
+353 1 8205052 10:30 - 19:00 CET
Monday - Friday.
Closed Public Holidays
www.europe.creative.com
support@europe.creative.com
Hungary
Creative Labs (Ireland) Ltd.,
+353 1 4333290
Technical Support Department,
Ballycoolin Business Park,
Blanchardstown, Dublin 15,
Ireland.
+353 1 8205052 10:30 - 19:00 CET
Monday - Friday.
Closed Public Holidays
www.europe.creative.com
support@europe.creative.com
Russia
Creative Labs (Ireland) Ltd.,
+353 1 4380080
Technical Support Department,
Ballycoolin Business Park,
Blanchardstown, Dublin 15,
Ireland.
+353 1 8205052 10:30 - 19:00 CET
Monday - Friday.
Closed Public Holidays
www.europe.creative.com
support@europe.creative.com
Creative Technical Support C-8
Creative Technical Support Centers
Asia Pacific region - Unless otherwise stated, support is in English
Country:
Address:
Telephone:
Fax:
Operating Hours:
Web site:
email:
Australia &
New
Zealand
Creative Labs (Australia) Pty Ltd.
Unit 10, Discovery Cove,
1801 Botany Road,
Banksmeadow, NSW 2019,
Australia
Australia
(02) 9666-6500
Australia
(02) 9666-6900
www.asia.creative.com/
support/contact
New Zealand
(61-2) 9666-6500
New Zealand
(61-2) 9666-6900
www.australia.creative.com
9:00 a.m - 5:30 p.m
Monday - Friday
Eastern Standard Time
(except public
holidays).
(81-3) 3254-9820
10:00 a.m - 12:00 p.m www.japan.creative.com
& 1:00 p.m - 5:00 p.m (in Japanese)
Monday - Friday
(except public
holidays)
www.asia.creative.com/
support/contact
Mailing Address:
Locked Bag 5000 Banksmeadow,
NSW 2019 Australia
Japan
Creative Media KK
3F Kanda Eight Bldg.,
4-6-7 Soto Kanda, Chiyoda Ward,
Tokyo 101-0021 Japan
(81-3) 3254-0393
Taiwan
Creative Labs Taiwan Co., Ltd.,
15F No.163 Keelung Rd. Sec 1,
Hsin Yi District, Taipei 110-42
R O C Taiwan
(886-2) 2748-2988 (886-2) 2748[Extensions 601
2989
and 602]
9:00 a.m - 12:00 p.m
& 1:00 p.m - 6:00 p.m
Monday - Friday
(except public
holidays)
www.taiwan.creative.com
(in Traditional Chinese)
www.taiwan.creative.com/
feedback/support.asp
(in Traditional Chinese)
Hong Kong
& Macau
Creative Labs (Hong Kong) Ltd.,
Unit 27-31, 9/F, Hong Kong
International Trade & Exhibition
Centre,
No. 1 Trademart Drive,
Kowloon Bay, Kowloon,
Hong Kong
(852) 2148-6151
or
(852) 2148-6152
9:15 a.m - 12:15 p.m
& 1:45 p.m - 5:45 p.m
Monday - Friday
9:15 a.m - 12:45 p.m
Saturday (except
public holidays)
www.asia.creative.com/
hongkong
www.asia.creative.com/
support/contact
(852) 2331-2151
Creative Technical Support C-9
Creative Technical Support Centers
Country:
Address:
Telephone:
Fax:
Mainland
China
Creative Hohan Technology Ltd
(Headquarters)
Creative Park, No. 18, Block 2,
Anhuaxili, Chaoyang District,
Beijing 100011,
People’s Republic of China
(86-10) 6425-5500 (86-10) 6425[Extensions 8301 5500
~ 8304]
[Extension 8300]
Operating Hours:
Web site:
email:
9:00 a.m - 6:00 p.m
Monday - Saturday
(except public
holidays)
www.china.creative.com
(in Simplified Chinese)
www.china.creative.com/
support/feedback
(in Simplified Chinese)
Mailing Address:
Mail Box 58, Anwai Post Office,
Chaoyang District,
Beijing 100011,
People’s Republic of China
South Africa Creative Labs Africa (Pty) Ltd.,
(27-11) 805-0188
1F North East Wing,
Corner K101 & Old Pretoria Road,
Midrand, Johannesburg,
South Africa
(27-11) 805-0190
8:00 a.m - 12:00 p.m www.asia.creative.com
& 1:00 p.m - 5:00 p.m
Monday - Friday
(except public
holidays)
www.asia.creative.com/
support/contact
Mailing Address:
PO Box 76761, Wendywood 2144
Republic of South Africa
Malaysia
Creative Labs Sdn Bhd,
D-2-5
Megan Phileo Promenade,
Jalan Tun Razak 50400
Kuala Lumpur, Malaysia
(60-3) 2164-7199
(60-3) 2164-7198
9:00 a.m - 6:30 p.m
www.asia.creative.com
Monday - Thursday
& 9:00 a.m - 6:00 p.m
Friday
(except public
holidays)
www.asia.creative.com/
support/contact
Singapore &
all other
Asia-Pacific
countries
Creative Technology Ltd.,
31 International Business Park,
Creative Resource,
Singapore 609921,
Republic of Singapore
(65) 6895-4100
(65) 6895-4029
9:00 a.m - 6:00 p.m
Monday - Friday
(except public
holidays)
www.asia.creative.com/
support/contact
www.asia.creative.com
Copyright © 2002 Creative Technology Ltd. All rights reserved.
Version 1.00 August 2002
Creative Technical Support C-10