Escene ES620 System information

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ES620 IP Phone
User Manual
Escene Communication Technology Co.Ltd
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Tables of Contents
1. Getting Started................................................................................................................1
About.........................................................................................................................1
Features......................................................................................................................1
Technical Parameters.......................................................................................................1
2. Connecting Your Phone....................................................................................................4
3. Phone overview ..............................................................................................................6
Understanding Buttons and Hardware ............................................................................6
Understanding Phone Screen Features............................................................................9
4. Basic Call Handing ....................................................................................................... 12
Placing a Call............................................................................................................ 12
Answering a call........................................................................................................ 13
Ending a Call ............................................................................................................ 14
Using Hold and Resume ............................................................................................. 14
Transferring Calls ...................................................................................................... 15
Using Mute............................................................................................................... 15
Do Not Disturb.......................................................................................................... 16
3-way Conference...................................................................................................... 16
5. Advanced Call Handling ................................................................................................ 18
Using the phone book................................................................................................. 18
Using Call Logs ........................................................................................................ 20
6. Keypad Instruction........................................................................................................ 21
Language.................................................................................................................. 21
SIP Account Settings.................................................................................................. 21
Network Setting ........................................................................................................ 23
Customizing Rings and Volume ................................................................................... 23
7. Web Settings ................................................................................................................ 25
Config Guide ............................................................................................................ 25
Network................................................................................................................... 27
SIP Account.............................................................................................................. 28
Programmable Keys ................................................................................................... 29
Expansion Module ..................................................................................................... 30
Audio ....................................................................................................................... 31
PhoneBook ............................................................................................................... 32
Group ............................................................................................................... 32
Contact ............................................................................................................. 33
BanList ............................................................................................................. 34
Enterprise Phonebook ......................................................................................... 35
Advanced ................................................................................................................. 35
Phone Setting..................................................................................................... 35
VLAN Setting .................................................................................................... 37
VPN Setting....................................................................................................... 37
Dial Plan ........................................................................................................... 38
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Global SIP......................................................................................................... 39
Wallpaper .......................................................................................................... 40
Phone Maintenance.................................................................................................... 40
Log................................................................................................................... 40
Password........................................................................................................... 41
Default Setting ................................................................................................... 41
Auto Provision ................................................................................................... 42
FTP Upgrade...................................................................................................... 43
TFTP Up grade................................................................................................... 44
HTTP Upgrade ................................................................................................... 45
Reboot .............................................................................................................. 46
Phone Status ............................................................................................................. 46
System Info .............................................................................................................. 47
About....................................................................................................................... 48
Appendix: .............................................................................................................. 49
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ES620 IPPhone
1. Getting Started
About
SayHi ES620PE IP Phone series is a new generation intellectual desktop terminal. It brings in
you a completely new and more efficient work experience in modern offices.
SayHi IP Phone series is a fashionable, beautifully shaped and high-tech product. Its
excellent speech quality gives you an unprecedentedly comfortable talking and its rich function
keys make the operation very convenient. One key dial can be easily achieved with proper settings.
4.3” high resolution LCD displayer provides you a friendly user interface. Benefit from which,
more detail information can be displayed. With the help of the integrated browser, users can access
any XML based information, and extend more commercials.
SayHi ES620PE IP Phone series support multi account registering and multi call
management. Call Waiting, Call Queuing and Call Forward can be well implemented; meanwhile,
it makes conference to be created very quickly. No matter how busy the calls will be, SayHi IP
Phone can easily satisfy the requirement.
SayHi ES620PE IP Phone series supports 6 extend modules that totally contain 192
programming buttons. With the Busy Lamp Field function, operators can manage and monitor the
calls more efficiently. It provides headset jack that compatible with professional microphone
headsets, which will finely satisfy the call centre.
Features
l
l
l
l
4.3”480x272 Pixels HD LCD
Customizable Screen
HD Voice: HD Codec
Advanced Call capability:
8 VoIP Line/programmable buttons (dual-colors LED) and support BLF in programmable
buttons.
l Expansion Module:
Up to 6 EMS32 expansion modules and 192 programmable buttons, BLF supported
l Extensible Markup Language(XML)
l Support PoE and AC power adapter
Technical Parameters
Items
ES620
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Screen High-definition Color LCD
with background light
480x272 pixels (4.3 inch) Line Buttons
Function
Buttons 8 VoIP Line buttons(dual-colors LED) 4 Soft Keys,
4 Navigation buttons, OK button, C button
Volume adjust, Hand-free, Mute, Headset,
Message, Service, Directory, Menu,
Conference, Transfer, Redial, Hold VoIP Protocol Network
Protocols SIP 2.0
HTTP, BOOTP, TFTP,*IEEE 802.1Q,*IEEE 802.1X Codec QoS
G.723.1 (5.3K 6.4K b/s), G.729 A(8Kb/s), G.711 A/U (64Kb/s), G722 TOS, Jiffer Buffer, VAD, CNG, G.168 (32ms)
Network 2*RJ45 10/100M Ethernet interfaces(LAN/PC)
IP Assignment: Static IP or DHCP
VPN(L2TP)
DNS Clients (Primary and Secondary) Conversation
Handset, Headset or Hand-free Mode,
Mode
Call center headset and 3.5mm headset supported
9-levels volume adjustment
Call Processing Line status indicator (dual-colors LED),
Multiple Accounts,
Call Waiting, Call Queuing, Line Switching, Auto-answer
Call Transfer, Call Holding, Call Pickup,
One Button Dial, Redial
Speed dial via Phone directory, Dial directly via Call record
3-way conference,
DnD,
Voice Mail,
BLF (dual-colors LED) Extension
EXT: ESM32 programmable button module, support up to 6 ESM32s
Interface SOR: FXS, FXO
USB (reserved) Application
Public phone directory
Private phone directory
Other customizable applications
XML
Security
Password Login Web
Signaling encryption
Media encryption
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Management Upgrade: HTTP/TFTP/Auto-provision
Configurations: Phone/Web/Auto-provision
Debug: Telnet/Phone/Web
Power Supply
Power adapter: AC 100-240V input and DC 12V/1A output
PoE (IEEE 802.af)
Physical
Features
Storage Temperature: 0℃-60℃
Certifications
Operating Humidity: 10%-90%
Size: 254mm*205mm*87mm
Net weight: 1.37kg
CE, RoHS
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2. Connecting Your Phone
Your system administrator will likely connect your new SayHi ES620 IP Phone to the corporate IP
telephony network. If that is not the case, refer to the graphic and table below to connect your
phone.
1) Open the box ES620 IP Phone; carefully check the packing list, Packing List as follows:
Item
IP Phone
Counts
1
Handset
Handset Cord
1
1
Power adapter
RJ45 cable
1
1
CD
Quick Reference
1
1
Product certification 1
2) As shown in figure 2.1 and figure 2.2, Please plug Handset Cord into RJ11 interface(IP
Phone and Handset), RJ45 cable into the LAN interface;IP Phone will automatically start if IP
Phone with POE function.
3) The phone must work together with power adapter without POE support.
4) Connect your computer to PC interface of the phone with cable.
* More detailed description please refers to the 3.Phone overview-Understanding phone
buttons and hardware.
Figure 2.1 Interfaces of SayHi ES620
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Figure 2.2 Footstand of ES620
5) If you want to connect an ESM (Expansion module), you could connect it (any interface on the
ESM) to the EXT interface on the phone with a RJ-45 cable (a straight-through cable), and the
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3. Phone overview
Understanding Buttons and Hardware
From figure 3.1 to figure 3.2,you can understand buttons and hardware about SayHi ES620。
Figure 3.1 SayHi ES620 overview
4 ○
5 ○
6
○
1 ○
2 ○
3
○
20
○
21
○
15
○
23
○
9
○
8
○
7
○
19
○
10
11 ○
○
14
○
16
○
12
○
Num
Buttons
1
13
○
17
18 ○ 22
○
○
Description
Headset button: Toggles the headset on or off
Red means the feature is enabled.
2
Mute button: Toggles the Mute feature on or off.
Red means the feature is enabled.
3
Message button: Typically auto-dials your voice message service.
Red means have unread voice mail.
4
SERVICE
Service button: Open or Close the Services menu.
5
DIRECTORIES
Directories button: Use it to access call logs and corporate
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directories.
6
MENU
7
Menu button: Allows you to scroll through menus.
Volume button: Controls the volume and other settings.
8
CONFERENCE
Conference button: Connect calling / called party to the conference
9
REDIAL
Redial button: To Redial the last number.
10
TRANSFER
Transfer button: Transfer redirects a connected
11
HOLD
Hold button: Put a call on hold
12
0-9,*,#
Basic Call Handling: Press “#”send out a call(default)
13
Speaker button
Speaker button: Toggles the speakerphone on or off.
Red, steady: Pick up and enter normal call.
14
Softkey
Each displays a softkey function, To activate a softkey, press the
softkey button.
15
Line/Programm
able Buttons
Line button: Select the phone line(Call or Answer)
Different colors for different status:
1)
Red, flashing: There is an incoming call.
2)
Red, steady: Pick up and enter normal call.
3)
Yellow-green, flashing: Holding call.
4)
Yellow-green, steady: Active call.
Programmable Keys:
Hotline number can be used to bind in order to achieve speed dial;
Turn on BLF:
1)
Red, steady: Remote line is busying.
2)
Yellow-green, steady: Remote line is idle.
16
C
Back button: Return to the standby interface;
17
Navigation
“Up”: Open “Speed Call”list;
button
“Down”: Open “Missed Calls”list:
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“Left”: Open “Received Calls”list;
“Right”: Open “Dialed Numbers”list
18
OK
OK button: To confirm the action;
19
Hands-free
Hands-free voice of the output.
speakerphone
20
LCD screen
21
Status light
480*272 pixel Color high-definition display.
Red flashing: There are incoming call;
Red, steady: Missed Calls, or phone busy;
22
Hands-free
Hands-free voice of the output.
microphone
23
Line Expansion
Maximum support 6 ESM32 line expansion module (the total of
Module
192 programmable buttons)
Figure 3.2 Interfaces of SayHi ES620
1
○
11
○
10
○
2
○
2
○
3
○
9
○
8 ○
6
○
7
○
4
○
5
○
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Num
Hardware
functions
1
Footstand
Hold up phone
2
Footstand button
Press buttons at the same time to adjust the angle
3
Reserved for USB port
Enhanced scalability
4
Microphone port
Connect the Microphone
5
Headphone port
Connect the Headphone
6
Power port
12VDC
7
Headset port
Support RJ11 interface connection
8
Handset port
Connect the Handset
9
EXT port
EXT: ESM interface;
10
LAN port
Connect to a LAN interconnecting device
11
PC port
Connect to a local PC
Understanding Phone Screen Features
This is what your main phone screen might look like with an active call:
Figure 3.3 LCD of SayHi ES620
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1
○
3
○
5
○
2
○
4
○
6
○
8
○
7
○
9
○
Num
Screen
Functions
1
Time and Data
Display current time and data
2
Service status
3
Network
connection
1)
: Headset turned on
2)
: There are Missed calls
3)
: Auto-answer turned on
4)
: Mute turned on
5)
: DND turned on
Phone LAN interface network connection status display:
1)
: Network connection is successful
2)
: Network is disconnected.
1)
: Phone Standby/Calling page
2)
: Main menu/Call history page
status
4
Menu Functions
Page
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5
6
Primary
phone
3)
: Phone Book page
4)
: System Services page
Displays the phone number(extension number)for your primary
Line
Phone line.
Call activity
Displays calls per line, including caller ID, for the highlighted line.
Area
7
Missed calls tips
8
Line status/
Show the number of missed calls.
1)
: Line is successfully registered to a SIP server
2)
: Line is not successfully registered to a SIP server
3)
: DND turned on in this line
4)
: Line is held
5)
: Peer-to-Peer status
6)
:
dialing
7)
:
talking
8)
:
ringing
9)
: Transferring a call
Speed Call
9
Softkey labels
10)
: 3-ways conference
11)
: speed dial key
Each displays a softkey function. To activate a softkey, press the
softkey button.
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4. Basic Call Handing
You can perform basic call-handling tasks using a range of features and services. Feature
availability can vary; see your system administrator for more information.
Note: The bold type of the following text and following a “button”in table signifies the phone's
button (for example, OK button), and the
signifies softkey.
Placing a Call
Here are some easy ways to place a call on SayHi ES620 IP Phone: :
If you want to...
Place a call using the
Then...
Pick up the handset;
--1)Hear the dial tone;
--2)The first line light and display
handset
Place a call using a
;
Press Speaker button;
--3)Enter number;
Speakerphone
or Programmable buttons;
or
Place a call using a
--4)Press “#”button(default);
or press
;
Press Headset button.
;
or wait five seconds(default)
Then send the call;
headset
Redial
--Press REDIAL button to dial the last number
-or press Navigation button-Right > “Dialed number”, select a
number, and press
Dial from the
Directory on your
phone
or OK button.
--1) Press MENU or OK button > “Call history”, you can select
“Missed calls”, “Received calls”and “Dialed numbers”,
- or press Navigation button (in Standby interface) > select “Missed
calls” (down), “Received calls” (left) and “Dialed numbers”
(right) );
--2) Then press OK button or
Place a call while
--1) Press Hold button or
.
;
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--2) Enter a number;
--3) Press ‘#’button (default) ;
Another call is active
-or press
to send the number.
Tips
•You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, and then go
off-hook by lifting the handset or pressing
, Headset or Speaker button.
•If you make a mistake while dialing, press C button to erase digits.
Answering a call
You can answer a call by simply lifting the handset,or you can use other options if they are
available on SayHi ES620:
If you want to...
Answer
with
Then...
a
handset
Answer with the
speakerphone
--1) Your phone ring;
--2) Line button of the ringing
line is Red
and
flashing, Light strip is
Red
and flashing;
--3) Status of the line on the
(Non-headset
phone is
.
mode)
--Pick up the handset
--Press Speaker button
-or press the Line button flashing
Red
,
-or press
Answer with the a
--Put on headset, press Headset button
headset
so that the status light is Red
,
and then do as using speakerphone
Switch
from
a
--1) Another Line button is Red
connected Call to
answer a ringing
Red
Auto-answer
and flashing;
--2) Press the flashing
call
and flashing, Light strip is
Line button to answer (at this time, the
original call will be hold.)
--1) Press MENU or OK button > “Function setting”> “Auto answer ”;
--2) Select “Enable ”;
--3) Your phone answers incoming calls automatically after a few rings .
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Ending a Call
To end a call, simply hang up, here are some more details:
If you want to...
Hang up while using the
Handset
Hang up while using the
Speakerphone
Then...
--Return the handset to its cradle,
-or press
--Press Speaker button that is Red
,
-or press Line button for the appropriate line,
-or press
Hang up while using the
Headset
Hang up one call, but
preserve another call on
--Press Handset button, (Do not keep the headset mode) ,
-or press
--Press
(keep the headset mode)
,
-or refer to the above three methods
the other line
Using Hold and Resume
You can hold and resume calls. You can take a call in one lin e at anytime, and the other lines
would be hold. As a result of that, you can switch different calling line on our phone.
If you want to...
Put a call on hold
Then...
--Press HOLD button,
-or press
Hold a line and switch to Press another Line button for the appropriate line
another line
Resume a call on current line
--Press appropriate line button,
Release a call on different Select the line want to release hold, press the line, so recovery;
line
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Tips
•Engaging the Hold feature typically generates music or a beeping tone.
•A held call is indicated by the Yellow-green
and flashing Line button. And line status
is
.
Transferring Calls
Transfer redirects a connected call. The target is the number to which you want to transfer the
call。
If you want to...
Talk to the transfer
recipient
before
transferring a call
Then...
--1) Press TRANSFER button or press
;
--2) Enter number;
--3) press “#”(default) ,
(consult transfer)
-or press
then transfer the call,
-or wait five seconds(default)then transfer the call
Transferred
to
idle
--1) Press TRANSFER button or
;
lines or other numbers
without talking to the
transfer recipient
--2) Press
;
--3) Enter number;
--4) Press “#”(default)
(Blind transfer)
-or press
, then transfer the call;
-or wait five seconds(default)then transfer the call
Blind transfer to the
held line
--1) Press TRANSFER button or press
;
--2) Press the Line button of held line
Using Mute
With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use
mute in conjunction with the handset, speakerphone, or a headset。
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If you want to...
Then...
Toggle Mute on
Press Mute button, then the button is Red
Toggle Mute off
Press Mute button, then the button light off
Do Not Disturb
You can use the Do Not Disturb(DND)feature to block incoming calls on your phone with a busy
tone(Can also be set to their voice mail or other extension numbers, etc.)。
If you want to...
Then...
Enable global DND
--1) Press
;
--2) All enabled line on the phone would changes to
status.
Enable DND on a Press MENU or OK button > “Function setting”> “DND” > (select
single line
line) “Enable”
Disable DND
--Global DND enabled, press
to disable global DND;
--Line DND enabled, press twice
,
-or press MENU or OK button > “Function setting”> “DND”>(select
line) “Disable”
3-way Conference
You can establish a three-party conference, during the conversation three phone parties can
communicate with each other.
If you want to...
Invite
the
recipient
Then...
transfer
into
a
in
a
--1)
When
the
transfer
CONFERCENCE button or
conference
transferring
recipient
answer
the
call,
press
on your phone;
--2) Then the held one, transfer recipient and you will be into a
conference.
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Invite the third party
--1) Press CONFERENCE button or
into a conference in a
active call
in an active call;
--2) Enter the third party number;
--3) After connected the third party, press CONFERENCE button or
again
establish a conference
--1) when one phone line is holding on and the other line is busy;
with held line
--2) Press CONFERENCE button,
-or Press
Soft key
--3) press the held line's programmable button, the 3-way Conference
will establish.
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5. Advanced Call Handling
Using the phone book
You can store a large number of contacts in your phone's directory. You can add, edit, delete, dial,
or search for a contact in this directory.
The personal phonebook can storage 300 contact entry,and the enterprise phonebook can storage
800 contact entry.
If you want to…
Then…
Add Contacts
--1) Press
,
-or press MENU button > “Phone book”>“Personal phone book”,
-or press Directories button > “Phone book”>“Personal phone
book”;
--2) Press
;
--3) Select “Add contact”, press OK button or
;
--4) Use the navigation keys to select content, press OK button or
to set and modify:
-Name: set the name of contact,
-NO.1-3: you can set up 3 contacts’numbers,
-Group: the contacts be divided into different user ’
s groups
--5) Press
soft key to complete
--1) Press
soft key,
Add group
-or press MENU button > “Phone book”>“Personal phone book”,
-or press Directories button > “Phone book”>“Personal phone
book”;
--2) Press
soft key;
--3) Select the “add group”then press OK button or
;
--4) Use the navigation keys to select content, press OK button or
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to set and modify:
-Group name: name of the group
--5) Press
soft key to complete
Modify group
--1) Press
soft key,
-or press MENU button > “Phone book”>“Personal phone book”,
-or press Directories button > “Phone book”>“Personal phone
book”;
--2) Press
soft key;
--3) Select the “Modify group” then press OK button or press
;
--4) Select the group you want to modify, press the OK button or
to set and modify, press
to save the change
Delete group
--1) Press
soft key,
-or press MENU button > “Phone book”>“Personal phone book”,
-or press Directories button > “Phone book”>“Personal phone
book”;
--2) Press
soft key;
;
--3) Select the “Delete group”or OK button or
--4) Select a group you want to delete, press OK button or
View/Edit Contacts
--1) Press
soft key,
-or press MENU button > “Phone book”>“Personal phone book”,
-or press Directories button > “Phone book”>“Personal phone
book”;
--2) Select “View ALL”,
-or select a contact who are belong to different group;
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--3) Select the contact, press the OK button or
(to edit
the contact’
s information, press OK button or
Call
from
)
phone
--1) Press
book
soft key,
-or press MENU button > “Phone book”>“Personal phone book”,
-or press Directories button > “Phone book”>“Personal phone
book”;
--2) Select “View ALL”,
-or select a contact who are belong to different group;
--3) Select a contact, then press
,
(If there are multiple numbers of one contact, press
to
enter the interface of “call options”, select the one you want to call and
press
)
Using Call Logs
Your phone maintains records of your missed, placed, and received calls.
If you want to…
Then…
View your call logs
--1) Press MENU button > “Call history”> “Missed Calls”, “Received
Calls”, or “Dialed numbers”
--2) Use the navigation keys to view the call record information.
Dial from a call log
Please refer to the previous part 4.Basic call handing –Placing a call.
Erase your call logs
--1) If you want to delete a call record, you have to select this record
from the logs and press
;
--2) If you want to delete an entire call record list, you have to select
this record list from the logs and press
Tips
•Each call log store up to 100 entries on SayHi ES620 IP phone.
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6. Keypad Instruction
SayHi series IP phones are can be configured in two ways. The first you can use the phone keypad
where you can settings for you IP phones , the other you can log in to User Options web pages
where you can settings for you IP phones.
Use phone keypad to setting. Press MENU or OK button to the main menu, Use the navigation
keys to select menu, press OK button to confirm menu selections, press C button or
to delete input information.
Language
SayHi ES620 IP Phone supports Simplified Chinese and English.
If you want to…
Then…
To change the language
--1) Choose “System setting”> “Phone setting”> “Language”;
via phone interface
--2) Scroll through the list of available languages .
--3) Press OK button or
when the desired language is
highlighted. The language appears on the graphic display will be
changed to the one you chose.
--4)Or press OK button or MENU,navigate to Language,press
OK,then select the language you want,press OK it will be changed
to the one you chose.
SIP Account Settings
SayHi ES620 series IP phone make calls based on sip accounts, SayHi ES620 series IP phones can
support 8 independent SIP account, each account can be configured to different SIP server.
If you want to…
Create an sip account
Then...
--1) Choose “System settings”> “Advanced settings”;
--2) Enter the password required(The default is empty) ;
--3) Choose “SIP”> “Accounts sip”;
--4) Choose one of the account you want to setting, you can configure
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the following parameters
-Enable account: choose Enable
-Account Mode:
VOIP
-Display Name: The name displayed on the screen
-User Name: the account matched with the SIP server.
(extension number),
-Authen usr: the Authenticated users matched with the SIP
server.(The default With the same account)
-user pwd: the user password matched with the SIP server
-Description: description of this account,
-SIP1: the primary SIP server,By default all calls through the
server,
-SIP2: the secondary SIP , When the primary server is
unavailable ,use the SIP server
-Refresh time: Registration refresh interval, the minimum value
is 20 The default value is 3600.
-Con type : the protocol use to communicate with SIP server.
-Amount of used lines: the lines the extension used,can use
1-8,default is 2.
--5)Set up the above parameters,Press
softkey to saves
settings,Complete the account creation;
* Note: the parameters with the * mark must be set.
Disable sip account
--1) Choose “System setting”> “Advanced setting”;
--2) Enter the password required(The default is empty) ;
--3) Choose “SIP”> “Account sip”;
--4) Choose “Enable account”> “Disable ”;
--5)Press
soft key
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Network Setting
If you want to…
network setting
Then…
--1) Choose “System settings”> “Advanced settings”;
--2) Enter the password required(The default is empty) ;
--3) Choose “Network”, you can configure the following parameters:
-Type: static IP or DHCP or PPPOE
-IP: enter IP address ,Note: Do not duplicate the ip address with
other devices on the network
-Mask: enter appropriate sub mask
-GW: enter appropriate gateway
- DNS1: enter IP address of the primary DNS server
- DNS2: enter IP address of the secondary DNS server
-Web port: the default Web port is 80,if you change it(for example
change it to 88),you must use IP and Web port to login the web page (for
example http://192.168.0.200:88).It will take effect on next reboot.
-Telnet port: the default Telnet port is 23,if you change it(for
example change it to 2003),you must use IP and Telnet port to login the
manage page (for example telnet 192.168.0.200:2003).It will take effect
on next reboot.
Customizing Rings and Volume
If you want to…
This…
Change the ring --1) Choose “System settings”> “Phone settings”> “Ring type”;
tone
--2) Press navigation to choose ring tone;
--3)Press
softkey to choose a ring tone to play a sample of
it.
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Press
Press OK or
Press
softkey to Stop Playing
softkey to set the ring tone,
softkey to return to previous menu.
Adjust the volume
--1) Choose “System settings”> “Phone settings”> “Volume settings”
level
--2)You can adjust the volume level of following types
-Ring volume: Phone call ring volume,
-Handset volume: Handle output volume,
-Handset mic volume: Handle input volume,
-Speaker volume: Hands-free speaker output volume,
-Speaker mic volume: Hands-free input volume,
-Headset volume: Headphone output volume,
-Headset mic volume: Headset microphone input volume
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7. Web Settings
We can configure the IP Phone more handy through web setting. Press OK button on the keypad of
the phone to enter the status page and find out the IP address of IP phone. Enter it (for example you
can enter the default ip of the phone: http://192.168.0.200) into the address bar of web browser. The default
login name and password are both “root”.
Config Guide
You can finish the base configration step-by-step by this guide. When press ‘next’,you can configure the Network parameters for the phone,
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After config the network parameter,press next,then you can config sip account for the phone.
Press Finish,the base configuration of the phone is complete,now you can use the phone to call
with sip.
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Network
You can config the network parameters for the phone on the web page.
Choose network,you will find the following parameters:
Field
Description
DHCP
IP Address
Config the phone get ip info from DHCP server
Config the ip manual for phone
Netmask
Config the netmask manual for phone
Gateway
Config the gateway manual for phone
Username (pppoe)
The pppoe username
Password (pppoe)
The pppoe password
MTU (pppoe)
Primary DNS
The mtu for pppoe,default is 1500
The primary DNS server
Secondary
The secondary DNS server
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MAC Address
Display the MAC of the phone
HTTP Port
The default web port is 80,if you change it(for example change it to88),
You must use IP and Web port to login the web page(for example
http://192.168.0.200:88). It will take effect on next reboot.
Telnet Port
the default Telnet port is 23,if you change it(for example change it to
2003),you must use IP and Telnet port to login the manage page (for
example telnet 192.168.0.200:2003).It will take effect on next reboot.
SIP Account
The phone attempts to register to the SIP server using the account/registrar data provided by the
automatic or manual initialization.
Choose one Account, you will find the following parameters:
Field
Enable
Account Mode
Description
You can choose on/off to enable/disable the line.
You can choose VOIP
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Display Name
It is showed as Caller ID when making a phone call
Username
It is a username provide by SIP Server
Authenticate Name
It is authenticated ID for authentication
Password
It is a password provide by SIP Server
SIP Server
Server for registration, provided by administrator
Register Expire Time
IP phone automatically registered every time
Amount Of Line
Account Used
The line key of account used,default is 2
Programmable Keys
In the Programmable Keys option,you can use all the 8 line keys of ES620 as programmable keys.
Choose Programmable Keys,you will find the following parameters:
Field
Description
Line (Mode)
Use specific Key as Line key,default is Line key
Speed Dial(Mode)
Use specific Key as Speed Dial key
Asterisk BLF(Mode)
Use specific Key as BLF key
Speed Dial Prefix(Mode) Use specific Key as Speed Dial Prefix key
DTMF
Use specific Key as DTMF key
Asterisk BLA
Account
Use specific Key as BLA key
Select a SIP account relating this programmable key,that is you can dial
to the specific number from this SIP account
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Name
The name for the programmable key
Number
The phone number relating this programmable key,that is the number you
use the programmable key to dial
Expansion Module Expansion module is extended Hotline function; you can believe it support more hotline by
using Expansion module. You can refer to 2.Connecting Your Phone about connecting of
Expansion module.
After connecting Expansion module to a phone, you can install it as follow:
1) Click “Expansion Module”, select a module that you install (the one you connect to IP phone
directly is Module1, the one connect to Module1 is Module2, and so on) and click “Set”.
2) After installing, you can set parameters of each Extension as follow:
Expansion module
Key n
Mode
Each Expansion module supports 32 keys.
Five modes:
--Speed Dial: Enable speed dialing in this key;
--Asterisk BLF: Enable BLF in this key;
--Speed Dial Prefix
--DTMF
--Asterisk BLA
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Account
Name
A SIP account relates to this key, another word, you will call this
hotline by this SIP account.
Description of this hotline.
Number
Number relates to this key.
*Regarding the settings of Expansion module, please confirm the model of your phone is
ES620_E/ES620_PE.
Audio
The IP phone supports the following voic e codecs: G.722, G.711A, G.711U, G.723, and G.729A.
You can enable/disable the desired codecs via Web interface. Please contact your system
administrator for more details about the codecs.
To enable/disable the codecs:
1) Choose Audio-> Audio Codecs
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2) Use the navigation keys to highlight the desired one in the Enabled/Disable Codecs list, and press
the
/
to move to the other list.
3) Choose Submit to save the change.
Of course, you can control the voice bulk in this choose.
PhoneBook
Group
You can add, edit and delete group in a phone book on web page of ES620.
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1) Click “PhoneBook”> “Group”,
If you want to add a Group, you just ought to click ‘Add Group’.
You can edit an existed Group by click .
You can delete an existed Group by click , if you want to delete all Groups, you just ought to
click ’Delete All Group’.
2) When you add a group or edit an existed group, you can set several parameters as follow:
Group
ID
Seria l number of a group
Description
Group Name
Description of a group
Name of a group
Contact
You can add, edit and delete contact in a phone book on web page of ES620.
The phonebook can storage 300 contact entry.
1) Click “PhoneBook”> “Contact”,
If you want to add a Group, you just ought to click ‘Add Contact’.
You can edit an existed Contact by click .
You can delete an existed Contact by click , if you want to delete all Contacts, you just ought
to click ’Delete All Contact’.
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2) When you add a Contact or edit an existed Contact, you can set several parameters as follow:
Contact
Serial Number
Serial number of a contact
First Name
Last Name
The First Name of a contact
The Last Name of a contact
Mobile Number
Office Number
The Number1 phone number of a contact
The Number2 phone number of a contact
OtherNumber
Group
The Number3 phone number of a contact
You can assign a contact to a specific group. If there isn’t any group set
on the phone, the group is None by default.
Select a SIP account relating this contact, that is you can dial to the
contact from this SIP account.
Account
BanList
You can add, edit and delete banlist in a phone book on web page of ES620.
1) Click “PhoneBook”> “BanList”,
If you want to add a BanList, you just ought to click ‘Add BanList’.
You can edit an existed BanList by click .
You can delete an existed BanList by click , if you want to delete all BanLists, you just ought
to click ’Delete All BanList’.
2) When you add a BanList or edit an existed BanList, you can set several parameters as follow:
BanList
Serial Number
Serial number of a BanList
Description
First Name
Description of a BanList
The First Name of a ban contact
Last Name
Mobile Number
The Last Name of a ban contact
The number1 phone number of a ban contact
Home Number
Office Number
Account
The number2 phone number of a ban contact
The number3 phone number of a ban contact
Select a SIP account relating this ban contact, that is the ban contact
can’t dial to this SIP account.
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Enterprise Phonebook
You can download Enterprise Phonebook from this web interface. But you should do second
develop on the sip server to enable this function completely.
If the sip server no add some function to hold this option ,this option can be userd.
Advanced
Phone Setting
You can use phone setting to set the time,qos,port Mirroring for the phone.
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When used Phone Setting option,you can set several parameters as follow:
Phone Setting
DTMF
The DTMF transmitted mode,include RFC 2833,Inband,SIP Info
BackLight
Set Time Mode
The backlight of the phone LCD
The mode of set time for phone,include SNTP/SIP Server/Manual
Daylight
Time
Enable/disable the DST for the phone
Saving
Time Format
Time Zone-GMT
You can use 24 hour time format or 12 hour time format
You can select different time zone for the phone
Manual Setting
QoS
This used to manual set time for the phone
The qos priority,support diff-serv and precedence
Network
Mirroring
Packet When select on,then you can capture the phone’s packet use notebook
which connect to pc port of the phone
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VLAN Setting
You can add the phone and PC to different VLAN used VLAN Setting option.
When used VLAN Setting option,you can set several parameters as follow:
VLAN Setting
Enable VLAN
You can enable/disable vlan for phone and pc
VID
The vlan you want the phone or pc to join
VPN Setting
IF you need to serup a VPN Setting, you shoule fill below options.
When used VPN Setting option,you can set several parameters as follow:
VLAN Setting
Enable VPN
You can enable/disable VPN for phone and pc
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VPN Type:
There is one choose you can choice.
VPN Server Addr
VPN server'ip
VPN User Name
VPN iser's name
VPN User Name
A password be userd foe authentication
Dial Plan
If you want to setup a dial plan, you can click "Dial Plan".
Click "add rule" to entry this interface.
Dial Plan Setting
ID
Dial Plan ID
IP
The ip of a phone which you want to call
prefix
The number which you need to press actually if you want to call the
phone
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Called
Number
Position
Insert There have two option, Enable or Disable.
Which position you want insert the number
Number
Waht number you want to insert
Called
Number
Delete There have two option, Enable or Disable.
Tips
(Note: When you want to add code and delete at the same time, you can add code first, after that
base on the number you add, decide the position and length of the delete code.)
Global SIP
You also can setup the SIP server on Global SIP.
ial
Plan
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Wallpaper
You can upload picture on the phone,it can display the picture in different type.
When used Wallpaper option,you can set several parameters as follow:
Wallpaper
Please select picture
type
The type of picture display on the phone LCD,it include
Standby/Screensaver/Booting
Please input picture Select the picture you want to upload to the phone.
file
Phone Maintenance
Log
If you need to catch a debuging Level, you need setup on this interface.
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Password
You can change the password used to login phone GUI in Password option.
In Password option, you can set several parameters as follow:
Password
Username
Old Password
The login username of the web page
The old password used to login of the web page
New Password
Confirm Password
The new password used to login of the web page
The new password used to login of the web page
Administrator
User
Login phone web page used administrator privileged
Login phone web page used general user privileged
Default Setting
You can load the phone to the factory default setting in default setting option.
Press the ‘Reset to Factory Setting’option,the phone will load to factory default setting on next
reboot.
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Auto Provision
When you open the auto provision function, the phone will auto provision if the phone detect a
higher sofrwre or kernel which are put on the software server. The detail information about auto
provision you can see the appendix.
When use auto provision, you can set several parameters as follow:
Auto Provision
Auto Provision
Protocol
Software
URL
You can enable/disable auto provision by select on/off
The protocol use for auto provision,it include tftp/http/ftp
Server The server address of the auto provision
Username
Password
The username provide by provision server
The password provide by provision server
Auto
Download This used to auto download software from server
Software
Auto
Kernel
Download This used to auto download kernel from server
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Auto
Download This used to auto download config file from server
Config File
Broadsoft
Compatiblity
This used to compatible the broadsoft format’
s config file
Auto
Download This used to auto download expansion’s config from server
Expension
Auto
Download This used to auto download enterprise phone from server
Enterprise
Phonebook
Auto
Download This used to auto download personal phonebook from server
Personal Phonebook
Booting Checked
Auto
Provision
Freqency
This used to checked the auto provision when phone booting
This used to set the time interval for auto provision
Auto Provision Time
AES Enable
This used to the specific time for auto provision
You can enable/disable AES encrypt for auto provision
AES Key
Auto Provision Now
The key of the AES
This used to do auto provision immediately
FTP Upgrade
You can upgrade the software,kernel and configure file for the phone use ftp.
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When use ftp upgrade, you can set several parameters as follow:
FTP Upgrade
Server IP
The ip address of the ftp server
Filename
Username
Password
The name of the file want to download from ftp server
The username provide by ftp server
The password provide by ftp server
Software Upgrade
Kernel Upgrade
Used to upgrade the software of the phone
Used to upgrade the kernel of the phone
Configuration
You can used update/backup to update/backup the configure file of the
phone
You can used update/backup to update/backup the phonebook of the
phone
You can used update/backup to update/backup the expansion of the
phone
Phone Book
EXT Module
TFTP Up grade
You can upgrade the software,kernel and configure file for the phone use tftp.
When use tftp upgrade, you can set several parameters as follow:
TFTP Upgrade
Server IP
The ip address of the tftp server
Filename
Software Upgrade
Kernel Upgrade
The name of the file want to download from ftp server
Used to upgrade the software of the phone
Used to upgrade the kernel of the phone
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Configuration
Phone Book
EXT Module
You can used update/backup to update/backup the configure file of the
phone
You can used update/backup to update/backup the phonebook of the
phone
You can used update/backup to update/backup the expansion of the
phone
HTTP Upgrade
You can upgrade the software,kernel and configure file for the phone use http.
When use http upgrade, you can set several parameters as follow:
HTTP Upgrade
Select a File
Browse the software/kernel/config file you want to upgrade from http
Software Upgrade
Used to upgrade the software of the phone
Kernel Upgrade
Configuration
Used to upgrade the kernel of the phone
You can used upload/download to upload/download the configure file
of the phone
You can used upload/download to upload/download the phonebook of
the phone
Phone Book
EXT Module
You can used update/backup to update/backup the expansion of the
phone
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Reboot
You can use reboot option to reboot the phone.
When you press ‘Reboot’,the phone will reboot.
Phone Status
You can see the currently status of the phone when use Phone Status option.
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System Info
You can see the system information when used System Info option.
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Attention:
On this interface ,you can see the software and kernel which we us ed for test and this user_manual
is written base on this software and kernel.
This software version is V2.1.8.4-1570
This kernel version is v2.2.3
About
You can see the phone model when used About option.
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Appendix:
Auto Provision
Pre-configuration on TFTP/HTTP/HTTPS/FTP Server
When the software or kernel auto-provision is enabled and want to run, IP Phone will
check the software and kernel version at first, so we need make some
pre-configuration on the provisioning server.
Auto Provision for Software:
1. Create a notepad file named“F000X00.cfg”(the “X”is decided by the model of
the IP phone you are using, for example, if the model is ES620, the file name is
“F000600.cfg”);
*Named rule of the file:
F00600.cfg: for ES620, ES610 and ES620;
F00400.cfg: for ES410 and DS412;
F00300.cfg: for ES310 and DS312;
F00200.cfg: for ES210 and DS212.
2. Open the notepad file “F000X00.cfg”and write the new software name in it, for
example,
S_ES6xx_version2.0.4.6: for ES620, ES610 and DS622;
S_ES410_version2.0.4.6: for ES410 and DS412;
S_ES310_version2.0.4.6: for ES310 and DS312;
S_ES210_version2.0.4.6: for ES210 and DS212
Write down the new version you want to upgrade and save it on your
provisioning server.
*Please note that if the version is not older than (and same as) the one on your phone,
auto-provision of your software would be not available.
3. After it, upload the new software to the TFTP/HTTP/HTTPS/FTP provisioning
server and complete the pre-configuration steps.
Auto Provision for Kernel:
1. Create a notepad file named“K000X00.cfg”(the “X”is decided by the model of
the IP phone you are using, for example, if the model is ES620, the file name is
“K000600.cfg”);
*Named rule of the file:
K00600.cfg: for ES620, ES610 and DS622;
K00400.cfg: for ES410 and DS412;
K00300.cfg: for ES310 and DS312;
K00200.cfg: for ES210 and DS212.
2. Open the notepad file “K000X00.cfg”and write the new kernel name in it, for
example,
K_uImage_600.bin_version2.1.6: for ES620, ES610 and DS622;
K_uImage_400.bin_version2.1.6: for ES410 and DS412;
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K_uImage_300.bin_version2.1.6: for ES310 and DS312;
K_uImage_200.bin_version2.1.6: for ES210 and DS212
Write the new version you want to upgrade and save it on your provisioning
server.
*Please note that if the version is not older than (and same as) the one on your phone,
auto-provision of your kernel would be not available.
3. After it, upload the new kernel to the TFTP/HTTP/HTTPS/FTP provisioning
server and complete the pre-configuration steps.
Configuration files on TFTP/HTTP/HTTPS/FTP Server
Name of configuration file:
The configuration file on the provisioning server is named as the MAC address of IP
phone itself. Escene ’
s IP phones support two different configuration files for
auto-provision:
1. Normal Configuration file:
Normal Configuration file is the configuration file of your Escene IP phone. You can
download it from your phone (You can see the following chapter to see how to
download a configuration file from Escene IP hone) and modify by yourself. If the IP
phone’
s MAC address is 00:11:22:33:44:55, the normal configuration file of it should
be 001122334455.xml.
l
2. Broadsoft Configuration files:
Broadsoft Configuration files support the format of Broadsoft IP-PBX. However, you
can use them for provisioning. There are two files should be set on your provisioning
server, they are also named by the MAC address of your phone
1) 001122334455.cfg: a configuration file for system settings, for example,
network, audio and so on.
2) 001122334455.txt: a configuration file for SIP accounts.
Download a configuration file fro m your phone:
You can download a configuration file from your phone by HTTP as follow:
1. Open the web page of your IP phone, click “Phone Maintenance”>“HTTP
Upgrade”;
2. Then click “Download”of Configuration:
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3. If you want to use this file to auto-provision, you just need to modify it by
yourself and rename it to the MAC address of your IP Phone with .xml suffix.
Extern.xml file on TFTP/HTTP/HTTPS/FTP Server
The Extern.xml includes the settings of programmable buttons on the phone and all
Expansion Modules. All the phones can download the settings from a same file and
they will have the same settings (for example, Speed-dial, BLF and so on).
*You can’
t rename the file on the provisioning server. The file name is fixed to
Account1_Extern.xml.(Account1 is the first account you register)
Phonebook on TFTP/HTTP/HTTPS/FTP Server
Escene IP phone supports Enterprise Phonebook and Personal Phonebook.
l
Enterprise Phonebook:
Enterprise Phonebook is used for all staffs in your office. All phones will download a
common phonebook for all staffs. The file’
s name must be
Enterprise_Phonebook.xml on your provisioning server and you can not rename it.
l
Personal Phonebook:
Personal Phonebook is individual for each IP phone. The file on your provisioning
server is named by the first account of your IP phone. If the IP phone’s first account is
1287, the Personal Phonebook of this phone is 1287_Phonebook.xml.
Automatic Provisioning using DHCP Option 66
The following steps will descript auto-provision by TFTP. You also can use HTTP
and FTP for auto-provision with our phones.
DHCP Server: (Microsoft Windows 2003 server)
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1.
2.
3.
4.
5.
Start up the “DHCP Management Console”;
Expand the DHCP scope which will contain the phones
Right-click on the “Scope Options”node
Select “Configure Options”
In the “General”tab, scroll down the list of options and identify the option
labeled “066 Boot Server Host Name”
6. Enable the “066 Boot Server Host Name”and enter the string value according to
the examples discussed previously
string value:
192.168.0.201(TFTP Server IP Address);
7. Click the “OK”button
IP Phone:
1. Input the IP Phone’s IP Address in browser;
2. Enter user and password with “root”then open the web page;
3. Click “Phone Maintenance”and select “Auto Provision”;
4. Select like as follows:
5. Click “Submit”to save it.
Auto-Provision via fixable TFTP/HTTP/HTTPS/FTP Server
IP Phone:
1. Input the IP Phone’s IP Address in browser;
2. Enter user and password with “root”then open the web page;
3. Click “Phone Maintenance”and select “Auto Provision”;
4. select like as follows:
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It supports three protocols in Auto-Provision:TFTP,HTTP and FTP.
The format with provisioning server URL is:
TFTP:
TFTP://192.168.0.201(192.168.0.201 is the default Server IP address)
HTTP:
HTTP://192.168.0.201
HTTPS:
HTTPS://192.168.0.201
FTP:
FTP://192.168.0.201
Username: the user to login FTP/HTTP/HTTPS server
Password: the password of the user using to login FTP/HTTP/HTTPS server
*Username and password are available in FTP/HTTP/HTTPS only (unavailable in
TFTP).
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Auto Download Software:
Download software from server and upgrade it automatically.
Auto Download Kernel:
Download kernel from server and upgrade it automatically.
Auto Download Config File:
Download configuration file from server and update it automatically.
BroadsoftCompatibility:
If you select this function, you need to put two configuration files (with
Broadsoft format) on the provisioning server. Otherwise, you can download the
configuration file from your phone via HTTP (regarding the steps, you can refer to
“Download a configuration file from your phone” in this document.), modify it
and upload it to the server for auto-provision.
Auto Download Expansion:
Download configuration file of the Programmable buttons on your phone or
Expansion Modules automatically.
Auto Download Enterprise Phonebook:
Download Enterprise Phonebook from server and update it automatically.
Auto Download Personal Phonebook:
Download Personal Phonebook from server and update it automatically.
Booting Checked:
Check all items you had selected and upgrade/update them when the phone boot
Auto Provision Frequency:
The auto provision Frequency which you want.
Auto Provision Time:
The time you want to execute auto-provision.
Examples of Auto Provision Frequency and Time
1) When you set the Auto Provision Frequency and disable Auto Provision Time
(set to None), the Auto Provision function will work after the AutoProvision
Frequency;
2) When you set both Auto Provision Frequency and Auto Provision Time , for
example:
You set the AutoProvision Frequency to 24 hours, and the Auto Provision
Time to 2:00 at 8:00 today (1, Jan), it will pass 24 hours at first and work at the
nearest 2:00, it means that the Auto Provision function will work at 2:00 on the
day after tomorrow (3, Jan).
Therefore, if you want this function work at 23:00 tonight and it is 8:00 now, you
need to set the Auto Provision Frequency to 0 hours and the Auto Provision
Time to 23:00.
AES Encryption:
AES encryption is used for all the setting files of your phone (include configuration
file, Expansion file, Enterprise/Personal Phonebook etc. You just need to enable the
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AES Encryption function and input the AES Key matching the one on your server on.
----------------------------------------------------------------------------------------------------------------
Escene Communi cation Technology Co.,Ltd
Address: Floor 4,Building C,Yuean Industrial Park,Huangcun Road No.51,Tianhe
District,Guangzhou,China.
Postal Code: 510660
Tel: (+86)20-28096798
Fax: (+86)20-28096786
http://www.escene.hk
Technical Support:
E-mail: support@escene.cn
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