Brother PJ623 PocketJet 6 Plus Print Engine User`s guide

User’s Guide
PJ-522 and PJ-523
Mobile Printer
l Before using this printer, be sure to read this User’s Guide.
l We suggest that you keep this manual in a handy place
for future reference.
Thank you for your purchasing a Brother PocketJet mobile printer. This manual covers the
following list of printers.
Printer name
Shorter name
Model Name
Part Number
Brother PocketJet 3 Engine
PJ3
PJ-522
PJ522
Brother PocketJet 3 BT Engine
PJ3 w/BT
PJ-522-BT
PJ522-BT
Brother PocketJet 3 Kit
PJ3 Kit
PJ-522-K
PJ522-K
Brother PocketJet 3 BT Kit
PJ3 w/BT
PJ-522-BTK
PJ522-BTK
Brother PocketJet 3 Plus Engine
PJ3 Plus
PJ-523
PJ523
Brother PocketJet 3 Plus BT
Engine
PJ3 Plus w/BT
PJ-523-BT
PJ523-BT
Brother PocketJet 3 Plus Kit
PJ3 Plus Kit
PJ-523-K
PJ523-K
Brother PocketJet 3 Plus BT Kit
PJ3 Plus w/BT
Kit
PJ-523-BTK
PJ523-BTK
Brother PocketJet 3 In-Vehicle
Kit
PJ3 IV Kit
PJ-522-KV
PJ522-KV
Brother PocketJet 3 In-Vehicle
BT Kit
PJ3 IV BT Kit
PJ-522-BTKV
PJ522-BTKV
Brother PocketJet 3 Plus InVehicle Kit
PJ3 Plus IV Kit
PJ-523-KV
PJ523-KV
Brother PocketJet 3 Plus invehicle Bluetooth Kit
PJ3 Plus IV BT
Kit
PJ-523-BTKV
PJ523-BTKV
Before using the printer, be sure to read this User’s Guide.
We suggest that you keep this manual in a handy place for future reference.
Microsoft®, Windows®, and Windows Vista® are registered trademarks of Microsoft
Corporation in the United States and other countries.
The Bluetooth® word mark and logos are owned by the Bluetooth® SIG, Inc. and any use of
such marks by Brother Industries, Ltd. under license.
Brother is a registered trademark of Brother Industries, Ltd.
All other software and product names mentioned are trademarks
or registered trademarks of their respective companies.
(c) 2009 Brother Mobile Solutions, Inc. All rights reserved. Specifications subject to
change without notice.
Contents
Chapter 1 – Setting Up the Printer............................................................................. 1
Unpacking the Printer............................................................................................. 2
Connecting to an AC Outlet (Optional).................................................................. 2
Connecting to a DC Supply (Optional).................................................................. 3
Using the Operation Panel...................................................................................... 4
Main Switch Functions........................................................................................... 4
Indicator Lights................................................................................................. 5
Chapter 2 – Using the Printer..................................................................................... 6
Printing Solutions................................................................................................... 6
Driver Installation................................................................................................... 7
CD Install.......................................................................................................... 7
Manual Install.................................................................................................... 8
Accessing Advanced Software Settings................................................................. 8
Text Mode......................................................................................................... 8
Density Modes................................................................................................... 9
2-ply Mode........................................................................................................ 9
Form Feed Modes.............................................................................................. 9
Selecting Media.................................................................................................... 10
Cut Sheet Paper............................................................................................... 10
Non-Perforated Roll Paper.............................................................................. 10
Perforated Roll Paper...................................................................................... 11
Windows Advanced Features Using PocketJet 3 Utility (Configuration Utility)....... 11
Windows-Specific Operating System Features.................................................... 12
Connecting to Your Computer.............................................................................. 13
Via USB Cable................................................................................................ 13
Via Infrared (IrDA)......................................................................................... 14
Via Bluetooth (Bluetooth Models Only)......................................................... 14
Printing................................................................................................................. 15
Turning the Printer OFF.................................................................................. 16
Making Prints Lighter or Darker..................................................................... 16
PocketJet Utility (Configuration Utility).............................................................. 17
Controllable Printer Features.......................................................................... 17
Installing the PocketJet 3 Utility..................................................................... 17
Using the PocketJet 3 Configuration Utility................................................... 18
Menu Bar......................................................................................................... 19
Configuration Options (Dropdown Menu Selections).................................... 22
Printer Commands (Function Buttons)........................................................... 33
Installing the Battery (Optional)........................................................................... 36
Removing the Battery........................................................................................... 38
Charging the Battery............................................................................................. 39
Stopping the Charge Process........................................................................... 39
Tips on Using the Battery..................................................................................... 40
Page iii
Chapter 3 – Tips on Using Paper.............................................................................. 41
Inserting Paper...................................................................................................... 41
Use Brother Genuine Thermal paper.................................................................... 42
Usage and Handling Instructions.......................................................................... 42
Clearing a Paper Jam............................................................................................ 43
Method 1......................................................................................................... 43
Method 2......................................................................................................... 43
Chapter 4 – Maintaining the Printer......................................................................... 45
Cleaning the Print Head........................................................................................ 45
Cleaning the Platen Roller.................................................................................... 47
Cleaning the Printer’s Exterior............................................................................. 49
Chapter 5 – Reference.............................................................................................. 51
Indicator Lights..................................................................................................... 51
Indicator Light Table....................................................................................... 51
Indicator Light Warnings...................................................................................... 52
Self-Test Feature................................................................................................... 54
Chapter 6 – Troubleshooting.................................................................................... 55
Overview.............................................................................................................. 55
Paper Problems..................................................................................................... 56
Printed Image Problems........................................................................................ 56
Pages Don’t Print.................................................................................................. 59
Pages Are Partially Printed................................................................................... 59
Chapter 7 – Technical Information........................................................................... 60
Product Specifications.......................................................................................... 60
Declarations of Conformity.................................................................................. 62
Radio & Television Interference........................................................................... 66
United States FCC Regulations....................................................................... 66
Canadian Regulations...................................................................................... 67
Chapter 8 – Ordering Information............................................................................ 68
Consumables......................................................................................................... 68
Accessories........................................................................................................... 68
Uploadable Fonts.................................................................................................. 69
Appendix I – Character Set Tables........................................................................... 70
Page iv
Safety Information
Use Recommendations
- Because the printer uses a thermal printing method, it produces heat
during operation. Be sure to place it where it will receive adequate
ventilation.
- Don’t allow moisture to come in contact with the printer, the AC
adapter, or the AC Power Cord.
Outdoor Use Warning
To reduce the risk of electric shock, do not expose this printer, its AC
adapter, or the power cord to rain or moisture.
Caution: Using AC Power
To use AC power (with or without the battery installed), you must
use the AC adapter supplied with the printer.
The AC adapter allows you to connect to worldwide (100-240 volt)
power sources. The AC adapter automatically adjusts to the correct
voltage when connected.
Check the power plug configurations and voltages used in your country. If you need a different plug or power cord than supplied with
your printer, you can either purchase a plug adapter locally or contact
your local reseller or Brother for assistance in acquiring a proper
cord set.
Battery Recycling Information
This printer can run on an optional rechargeable Nickel-Metal
Hydride (NiMH) battery. The battery is recyclable. At the end of
its useful life, please consider recycling options for proper disposal
(contact your local solid waste officials). It may be illegal under
various state and local laws to dispose of the battery in your solid
waste collection.
Page v
0
0.
ER
1.8
Y
C Y CL
RRE B R CE
8-BATT
The RBRC seal on the NiMH Battery pack supplied for the
PocketJet 3/3 Plus printers indicates that Brother is voluntarily
participating in an industry program to collect and recycle these
battery packs at the end of their useful life, when taken out of
service within the United States. The RBRC program provides
a convenient alternative to putting spent NiMH battery packs into
the trash or municpal waste stream, which is illegal in some areas.
Brother payments to RBRC make it easy for you to drop the spent
battery pack at local retailers of replacement NiMH batteries or at
authorized Brother product service centers. You may also contact
your local recycling center for information on where to return the
spent battery packs. The involvement of Brother in this program
is part of its commitment to protecting our environment and conserving natural resources.
For users outside the United States, please contact your local
reseller or local solid waste official for information on recycling
your used batteries.
Page vi
Page vii
Page viii
Page ix
Page x
Page xi
Chapter 1 - Setting Up the Printer
Unpacking the Printer
A typical printer kit may contain the items shown in Figure 1.
Printer
Protective Case
BA
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CHA RES
REF
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Battery
Y
TA
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WE
ON
OFF
PO
AC Cable
USB Interface Cable
AC Adapter
Print Head
Cleaning
Cloth
Printer
Installation
CD v. 1.0
©2009 Brother
Mobile Solutions,
Device Drivers
Configuratio
n Utilities
User’s Manuals
English
French
Spanish
Portuguese
Inc.
All Rights
Reserved.
Made
in USA
r
®
te
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ri
P
ic
u
Q
k
Thermal Paper
(100 Sheets)
ce
en
er
ef
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CD
®
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Quick Reference
Card
Figure 1. The contents of a standard printer kit.
NOTE: Supplies, accessories, and replacement parts are listed in Chapter 8.
Page 1
Connecting to an AC Outlet (Optional)
Connect the printer to a nearby AC power outlet to run it on AC power or to charge the
battery (See “Charging the Battery”, page 39).
1. Connect the AC adapter to the printer as shown in Figure 2.
2. Connect the AC power cord to the AC adapter.
3. Plug the AC power cord into a nearby AC power outlet (100~240 VAC, 50-60 Hz).
ON F
OF
WER
PO
GE
AR H
CH FRES
RE
TA
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APT
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AC
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Printer
.
1
AC Adapter
3
AC Cable
2
Figure 2. Connecting the printer to an AC power outlet
NOTE: AC power cord and AC Adapter are optional.
Please purchase appropriate adapter.
Page 2
To power
receptacle
Connecting to a DC Supply (Optional)
The PocketJet can be powered from its internal NiMH battery or from a vehicle DC
supply. To install the battery, See page 36. To connect your PocketJet to a “12-volt”
vehicle DC supply to print or maintain the battery charge, follow the steps below.
1. Connect an appropriate power cord (either with a cigarette plug or direct wired)
to the vehicle 12VDC supply as shown in Figure 3. (These items are available as
options. See Chapter 8.)
2. Connect the power cord to the PocketJet.
3. Turn on the vehicle power, and then turn on the PocketJet.
Figure 3. Connecting the printer to DC power
Page 3
Using the Operation Panel
The operation panel consists of the main switch and three indicator lights.
See Figure 4.
Figure 4. Operation panel
Main Switch Functions
Power ON: Push once while the printer is OFF.
Power OFF: Push twice quickly.
Manual Form Feed: With power ON and paper inserted, press and hold the main
switch to feed (or eject) paper. Manual form feeds cannot be performed for five
seconds after the printer has received any data in order to assure that printing is
complete before permitting a form feed. The button must then be held down for 1-1/2
seconds to start the form feed.
To Quickly Charge the Battery: With the printer off, push the main switch and
hold it down for two or more seconds until the POWER indicator begins to blink. The
POWER indicator light continues to blink until charging is complete.
To Power Off During Charge Mode: Push the main switch twice quickly (same as
when in normal operating mode).
Service Mode: After powering the unit on, press and hold for 2 seconds until the
DATA LED turns red. In this mode you may initiate self test printing (See Chapter 5)
or head cleaning (See Chapter 4).
Page 4
NOTE: Additional functions such as Auto On, Auto Off, and Pre-Feed are available
for your printer through the PocketJet 3 Utility or PocketJet 3Plus Utility.
See pages 17-35 for details.
Indicator Lights
The three indicator lights—POWER, DATA, and ERROR— show both normal
operation and error conditions. Each light may appear as green, red, or orange, and
may either stay lit continuously or blink. The meaning of the many possible indications
of these lights is explained in more detail in Chapter 5.
Some of the more common indications follow:
• POWER light is steady green: The printer is operating on external power.
• POWER light is red or orange: The printer is operating on battery power. Color and
blink/solid indicates approximate charge remaining.
• POWER light is alternately blinking green/yellow: Battery is being discharged prior
to charging.
• POWER light is blinking green: Battery is charging.
• DATA light is steady green: Unprinted data is in the printer buffer or a command has
been received from the computer.
• DATA light is blinking green: Printer is receiving data.
• ERROR light is steady or blinking in any color (except when sending new flash code
or fonts): An error has occurred.
Please refer to the table in Chapter 5 that contains all combinations of indicator lights
and their meanings.
Page 5
Chapter 2 - Using the Printer
Printing Solutions
Brother provides printing solutions for many different operating systems and device types.
Device types include:
• Windows systems
• Psion/Symbian systems
• Windows CE systems
• Palm systems
• Rim systems
• Mac OS systems
• Linux systems
For most printer applications, your printer requires driver software to communicate with
your computer. A CD with drivers and installation information is provided with your
PocketJet. The supplied CD and the Brother Mobile Solutions website both list driver
version numbers. If the website version is newer (with a higher version number), we
recommend that you install the website version. Browse to the Brother Mobile Solutions
web site, www.brothermobilesolutions.com. or call 1-800-543-6144 and press 4.
Drivers that can be installed automatically, once selected from the Installation CD’s main
setup program, are:
• Windows 2000 Professional / XP / Vista
Page 6
Driver Installation
NOTE: Please do NOT connect your PocketJet printer to your computer via the USB
cable UNTIL you have performed the driver installation. If you accidentally
do so, cancel the “New Hardware Wizard”, disconnect the printer, and begin
the driver installation described below.
Using a Bluetooth Interface - Be sure Bluetooth is installed on the host computer and
is active according to the host computer instructions before installing the PocketJet
driver and the PocketJet Configuration Utility if you are going to use the Bluetooth
interface.
CD Install
1.
2.
3.
4.
5.
Insert the CD in your PC’s CD drive.
Select the model.
Select the install item you wish to install.
Follow all on-screen instructions to install the software. Your Windows operating
system will be selected automatically.
Click “Finish” to close the CD or click “browse” to learn about additional
solutions available for your PocketJet printer.
Note: If the automatic CD installation does not proceed as explained above, use the manual install procedure below.
Page 7
Manual Install
You may want to manually install a Windows version. View the “Readme.txt” file
on the CD for more information. Note that every driver can be installed manually if
necessary.
1. Place the installation CD into the host CD drive.
2. Browse the CD to find the directory for your printer model.
3. Browse the CD to find the proper operating system folder (for Windows, either
“<CD Drive>:\<printer>\Win2000-XP” or “<CD Drive>:\<printer>\Vista”.
4. For Vista only, browse the “x86” directory if you have 32-bit Vista or the “amd64”
directory if you have 64-bit Vista.
5. Double-click on the appropriate file. For Windows, “PJ3-Install-2KXP.exe”,
“PJ3-Install-Vista32.exe” or “PJ3-Install-VistaXP64.exe” according to your printer.
6. Follow the on-screen instructions. Be sure to select the appropriate communication
interface during installation, since this will provide helpful hints.
If the installation does not proceed as explained above, contact Brother Mobile
Solutions Technical Support, (1-800-543-6144, ext. 1601).
Un-Install
If you need to uninstall the printer driver because of conflicts or to update it, follow
these steps:
1. In Windows, select the Control Panel.
2. Select Printers and Faxes.
3. Right-click on the desired print queue.
4. Select Delete.
5. Close the Control Panel.
6. Re-install the printer driver.
Accessing Advanced Software Settings
Text Mode:
The Printers (PJ-522/PJ-523) can print either Raster Graphics or Text Mode. The
choice is determined automatically by the data stream sent from the host device to
the printer.
Raster Graphics is the most common form of usage for the PocketJet. The printer
uses bit-mapped graphics as opposed to text. What you will see is WYSIWYG
– what you see is what you get – meaning that what is on your computer screen is
what is printed.
In Text Mode, the Printers will print only the characters contained in the resident
character set. For the Printers this character set is the Epson® ESC/P emulation in
native serif and sans serif fonts in 10, 12, 15 cpi and proportional sizes.
Page 8
Operating System Considerations
The following three settings (Modes) can be accessed using the software dialog boxes
and methods discussed below.
In Windows Vista, permanently change the advanced features using “Start:Control Panel:Printers: Brother PJ-522: Printing Preferences: Advanced or the settings may be temporarily changed using the “Print Setup” from your application.
In Windows XP / 2000 Professional, permanently change the advanced features using
“Start:Settings:Printers: Brother PJ-522:Printing Preferences:Advanced” or the
settings may be temporarily changed using the “Print Setup” from your application.
As above, “Brother PJ-522” should be changed to match your printer model (“Brother PJ-523”,
Brother PJ-522-BT”, or “Brother PJ-523-BT”).
Density Modes
You can set the print density to your preference from zero to 10. 0 is the lightest,
7 is the default (medium), and 10 is the darkest.
2-ply Mode
For special applications where 2-ply paper is needed, this setting makes prints that are
darker (and print slower) than the density mode set to 10 as listed above.
Form Feed Modes
You can set how the printer ejects paper by using the following options.
• Fixed Page Mode - the paper always feeds at the end of a job to complete the
vertical page size specified (i.e., letter, legal, A4, or user-defined size). Use this
with cut sheet paper
• End of Page Mode - the printer feeds paper until an “out-of-paper” condition is
found, or a maximum of 356 mm (14’’). Use this with perforated paper.
• No Feed Mode - there is no paper feed at the end of a job. This is typically used
with non-perforated roll paper to save paper.
- No Feed Mode Extra Feed - this option is used in conjunction with the No Feed
Mode to eject paper by setting the number of lines to be ejected (at 200-dpi for PJ522 or 300-dpi for PJ-523) after the end of a document.
NOTE: The “Extra Feed” mode only affects the last page of a document. The bottom
margin as selected by the application has no effect. The top margin actually
defines the total top and bottom margin between pages of a multi-page job.
Page 9
Selecting Media
Cut Sheet Paper
1.
2.
3.
Select “Fixed Page” mode.
Select the appropriate paper size (Letter, A4, or Legal).
In Windows Vista / XP / 2000 Professional, set the Paper Type to “Cutsheet”.
Non-Perforated Roll Paper
To use roll paper, you must select from either fixed page length using “Fixed Page
Mode” or variable page length using the “No Feed Mode” and selecting a page eject
length using the “No Feed Mode Extra Feed” option.
When using Windows Vista / XP / 2000 Professional, for each case below, be sure to
set the Paper Type to “Roll”.
A. Variable Length Forms (saves paper)
1. Select No Feed Mode.
2. Set the value of the No Feed Mode Extra Feed to the amount of margin you
wish to have between the final printed line and the end of the document. For
example, 200 lines equal 1 inch. On a PocketJet 3, this allows paper advancement
from the print head area inside the printer to a position outside the printer. This
provides for a “tear-off” position from a continuous roll feed that will include the
entire printed image.
3. The Paper Size selected does not affect this mode except to provide a maximum
number of lines per page.
B. Infinite Length Forms (such as geological recordings or polygraph charts) –
(Only available in Windows Vista / XP / 2000 Professional drivers)
1. Select No Feed Mode.
2. Select “Infinite Paper Size”.
3. Set the value of the No Feed Mode Extra Feed to the desired length.
4. Check to be sure that the Top/Bottom margins within your application
software are set to zero (0).
C. Fixed Page Length
1. Select Fixed Page Mode.
2. If the length corresponds to one of the pre-defined paper sizes (Letter, Legal,
or A4), select the desired paper size from the Advanced Features Setup using the
Control Panel method instead of the application software’s Print Setup in order to
make it permanent.
Page 10
3. If the fixed length desired is not one of these sizes, use the Advanced Features
setup to select User Defined Paper Size. Set the width and length as desired.
D. Multipage Documents with “tear off” for EACH page
Note: This feature has recently been added to the Windows Vista / XP / 2000
Professional driver.
Select “Roll Paper Pause” for Windows XP / 2000 Professional for Paper Source on the
“Paper” tab within the printer properties control panel. This setting causes a dialog to
be displayed before EVERY printed page, including the first one.
Perforated Roll Paper
1.
2.
Select “End of Page” mode.
Select “Perf Letter” or “Perf A4” paper size. This is very important because
the printable area is smaller when using perforated paper compared to cut
sheet paper.
Windows Vista / XP / 2000 Professional Note: Set “Paper Type” to “Perforated
Roll.” This modifies the printable area for any paper size including custom
sizes. This way you are not limited to “Perfletter” and “PerfA4” sizes.
Windows Advanced Features Using
PocketJet 3 Utility (Configuration Utility)
§ Auto-On
§ Auto-Off
§ Pre-feed
These features can be accessed through Windows by using the PocketJet 3 Utility
(Configuration Utility). Please see specific definitions of Auto-On, Auto-Off, and Prefeed on pages 24 and 25.
Page 11
Windows-Specific Operating System Features
Windows Vista Notes:
1) The “Roll Paper Pause” feature is not available in Vista.
2) This system supports both 32-bit and 64-bit Vista.
Windows XP / 2000 Professional Notes:
1) Paper Type Control – Select Cut Sheet, Roll, or Perforated Roll. This modifies
the printable area of all paper sizes (Letter, Legal, A4, and Custom).
2) Using Custom Forms
a. Select Start:Settings:Printers: select Server Properties.
b. On the Forms Page, create a form for use with custom paper size.
c. Allowed sizes:
• Minimum width = 102 mm (4”)
• Maximum width = 216 mm (8.5”)
• Minimum length = 51 mm (2”)
• Maximum length = 27 feet (8.23 m) PJ-522,
18.01 feet (5.49 m) PJ-523.
d. All forms created within these specifications will be displayed as paper
size options.
Page 12
Connecting to Your Computer
There are two ways to connect your PocketJet to your computer, via USB cable and via
Infrared (IrDA). For Printers with the optional Bluetooth feature, you can connect
via wireless Bluetooth.
Via USB Cable
CAUTION: Install the driver software before connecting the printer to the computer
via the USB cable.
1. Install the printer driver. See page 7.
2. Make sure your printer is off before installing the interface cable.
3. Insert the printer end of the cable into the interface connector on the side of the
printer. See example, Figure 7.
Figure 7. Connecting the PocketJet to your computer
4. Connect the other end of the cable to the USB port on your computer.
Page 13
Via Infrared (IrDA)
If a USB cable is not connected to the PocketJet printer when it is turned on, the
infrared connection is automatically enabled. Make sure your computer is set properly
to send data via its infrared port, make sure the two infrared ports are aligned toward
each other, and proceed to print.
Via Bluetooth (Bluetooth Models Only)
1. Follow the recommendations of the manufacturer of your Bluetooth equipped host
computer or adapter to install any necessary hardware and software.
2. If “pairing” is necessary using a PIN code, use the PocketJet Utility that accompanies
your PocketJet3 Bluetooth printer to set the printer’s PIN password.
See information on PIN setting in “Bluetooth Menu”, page 19.
NOTE: The default PIN code is “default”.
3. Connect to the printer according to the instructions supplied with your Bluetooth
equipped host or adapter.
Page 14
Printing
1. Make sure that you have installed a charged battery, have connected the printer to an
AC power outlet, or have the DC adapter plugged in.
2. Turn the printer on by pressing the main switch once quickly. The POWER indicator
lights up. See Figure 8.
Figure 8. Turning the printer ON
3. Insert a sheet of Brother Genuine Thermal Paper into the paper input slot. Place the
print side of the paper away from you, so that it faces the rear of the printer.
See Figure 9.
NOTE: You can print only one side of the paper. This is the smooth, coated side.
See Chapter 3, “Tips on Using Paper”.
Figure 9. Inserting a sheet of paper
Page 15
4. Print one or more pages from any software application.
The green DATA indicator light blinks to indicate that the printer is receiving data
from your computer.
NOTE: If you have inserted paper into the input slot and the green DATA light stays
on (without blinking), the printer has received insufficient data to print an
entire page. Press and hold the green Power button to eject the remainder
of the page.
Turning the Printer OFF
Press the main switch twice quickly to turn the printer off.
NOTE: If a battery is powering the printer and the Auto-Off Timer feature is
enabled, the printer will turn itself off automatically after the selected
period of inactivity.
Making Prints Lighter or Darker
You can make prints lighter or darker by using the Print Density Setting in the printer
driver dialog. See “Accessing Advanced Software Features”, on page 8. If you are not
using a driver, you may save a lighter or darker setting using the PocketJet 3 Utility.
Changing the density setting may result in slight changes in the printer’s speed.
Page 16
PocketJet Configuration Utility
The CD supplied with the printers (PJ-522, PJ-523) contains a PocketJet Configuration
Utility. This can be used to access advanced printer settings for custom installations if
needed.
The Configuration Utility can be used in these three situations:
§ If you are printing from a Windows 2000, XP, or Vista-based system and
are using the Windows driver supplied by Brother, only the following five
options should be configured from the configuration utility:
§Auto- On
§Auto- Off
§Pre-feed
For Bluetooth Printers:
§PIN Code Setting
§Local Name Setting
Note that all other settings in the Configuration Utility window will be overwritten
by the installed driver settings.
§ If you are printing from a Windows system but are not using the Windows
driver supplied by Brother, all options can be configured.
§ If you are printing from a non-Windows-based system, all options can be
configured.
Installing the PocketJet 3 Utility:
When using the CD Installation program to install drivers for Windows Vista, XP,
2000 Professional, you should select “Install Configuration Utility” Button. You
must follow the onscreen instructions to complete the installation (See “Driver
Installation”, page 7).
To install the PocketJet 3 Utility independently on a Windows host, browse the CD into
the <CD-Drive>:\<PJ3, PJ3BT, PJ3PLUS or PJ3PLUSBT> \Config folder, and then
double-click the PJ3CONFIGSETUP.EXE (or PJ3PLUSCONFIGSETUP.EXE), and
follow the onscreen instructions.
Page 17
Using the PocketJet 3 Configuration Utility :
•
•
•
•
Connect an external power source, or be sure that the battery is freshly charged.
Assure that the Printer Driver has been installed and is functional.
Connect the supplied USB cable between the printer and host computer, or align
the computer and printer Infrared ports.
From the Start Menu, select Programs, select “PocketJet 3” or “PocketJet 3Plus”,
and then select “PocketJet 3 Utility (or PocketJet 3Plus Utility)”.
The application will load and the active window will appear as follows:
Figure 5. Configuration Utility
Then you may choose the appropriate PocketJet printer using either the ‘File’ pulldown, or the ‘Printer’ selector.
The display above shows the parameters for the printers as default. These parameters
may be different in other countries or may have been specially configured for some
customers.
Clicking on the ‘Test Page’ button will print a page showing the current printer
configuration and image quality verification graphics.
Page 18
Menu Bar
File Menu:
•
Import – Load a configuration file that was saved previously using the
Export feature.
NOTE: You must then Save Config to set the printer to this configuration.
•
Export – Save a configuration to a file.
•
Select Printer – Displays the currently available print queues for your printer,
along with the port name, to make it easier to select the proper printer in case
you have more than one print queue available. This will also modify the Printer
selected on the main dialog.
Bluetooth Menu:
If your printer is enabled with Bluetooth, you may use this menu to name your printer,
create your own PIN password for your printer. Some hosts require PIN codes, and for
others, this feature is optional.
Page 19
Selecting “Bluetooth Settings” will display the following screen where you will have
the choice of setting two parameters, the PIN code and the Local Name.
Setting a new PIN code limits access to your printer to only a host that has the correct
PIN code.
Setting a new Local Name allows identification of this particular printer where multiple
printers are available and discoverable.
Both the PIN code and the Local Name must use alphanumeric characters (A-Z, a-z, 09) only. The Local Name can contain a space character, but the PIN code cannot. If you
enter a character that is not allowed, the following screen will be displayed:
Page 20
You may enter from 1 to 16 alphanumeric characters for your PIN code. Click on the “Save
PIN” button to transmit your PIN code to the printer. CAUTION: For security purposes,
the Bluetooth PIN code cannot be programmed using the Bluetooth port. Please use the
USB cable or IRDA port to program the PIN code.
Note that the PIN code for your printer will be printed on the printer’s built-in test
pattern should you forget your code, and you may create a new code at any time by
using the Configuration Utility.
If your OS or application requires a PIN code, the factory default password is
“default” (case sensitive).
Please refer to “Connecting to Your Computer” on page 13 for information on
physical connections between your computer and your PocketJet Bluetooth printer.
When you have completed the PIN and Local Name, click on “Save PIN” and/or
“Save Name,” and then click on “Close.”
Note: The website http://www.brothermobilesolutions.com contains the most current PocketJet driver as well as information including FAQ’s and tips for connecting to Bluetooth devices.
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Configuration Options (Dropdown Menu Selections)
Note: These configuration options are in most cases relevant only where the host
computer will be sending simple text data to the printer and does not have a
Brother-supplied driver available. The options which are common to all
operating systems include Auto-On, Auto-Off, and Pre-feed.
Printer:
This selection lists print queues that exist for the printer. In most cases only one
queue will be displayed. If the queue lists more than one printer, select the one that
corresponds to your connected printer.
If using text mode, the following options should be set by the user. In non-text mode,
they will be set automatically by a Windows driver.
Paper Size:
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For standard paper sizes, this setting determines default margins and expected length
for each printed page. For ‘Custom’ sizes, margins and length may be set using the
commands ‘Form Length’, ‘Bottom Margin’, ‘Left Margin’ and ‘Right Margin’.
‘Letter’ size assumes an 8-1/2 x 11” page, and sets a total printable height of 10.67”,
which in turn provides for a top margin of about 0.27”, and a bottom margin of about
0.06”. Printable width is set to 8.16” with 0.17” margins on either side.
‘Legal’ size assumes an 8-1/2 x 14” page, and sets a total printable height of 13.67”,
and top and bottom margins of about 0.27” and 0.06”, respectively. Printable width
is set to 8.16” with 0.17” margins on either side.
‘A4’ size assumes an 8.27 x 11.7” (210 x 297mm) page, sets a total printable height
of 11.36” (288.5mm), top and bottom margins of about 0.27” (6.9mm) and 0.06”
(1.5mm) respectively. Printable width is set to 8.0” (203.2mm) with 0.13” (3.3mm)
margins on either side.
‘Custom’ size allows the setting of length of the form, bottom margin, and left and right
margins using those commands.
A Note about Text Mode:
The Printers can print either Raster Graphics or Text Mode. The choice is determined
automatically by the data stream sent from the host device to the printer.
Raster Graphics is the most common form of usage for the PocketJet. The printer
uses bit-mapped graphics as opposed to text. What you see printed is exactly what
you see on your computer screen.
In Text Mode, the Printers will print only the characters contained in the resident
character set. For the PocketJet 3 and PocketJet 3 Plus, this character set is the
Epson® ESC/P emulation in native serif and sans serif fonts in 10, 12, 15cpi, and
proportional sizes.
Print Density:
This sets the default print density (darkness) of the printing. Darker print will use more
battery power, but may be easier to read if the font or other printed information is
made up of very narrow lines. If battery conservation is more important, adjusting
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the setting for lightest print will do so, however, note that using “high” will use more
battery power. ‘Low’ = lighter, and ‘High’ = darker print.
Form Feed Mode:
This setting affects what the printer will do in response to a Form Feed command
from any source. Different modes are appropriate depending upon the type of
paper being used.
‘Fixed Page’ mode is typically appropriate. It assumes a known page length (based
upon the ‘Form Length’ and/or ‘Paper Size’ settings). It advances a new sheet to the
printing position, prints, and attempts to eject the sheet at an appropriate distance
based upon the length of the page.
‘End of Page’ mode makes no assumptions about page length, and will continue to
feed the paper forward to a maximum page length of 14” or until the Paper Sensor
detects that no paper remains in the input of the printer. Note that either the end of a
cut sheet, or the black mark printed on the back of certain roll and perforated paper,
will be detected as the end of a page.
‘No Feed’ mode ignores all Form Feed commands, and does not advance the paper
after printing. This can be of particular help to roll paper users who are printing only
partial pages and do not wish to waste additional paper at the end of each document.
The page may be manually advanced using the Main Switch.
Auto-On:
When external power is applied to the printer, there are three possible actions that the
printer may take.
If Auto-On is set to ‘Disabled’, the printer will place itself in a “sleep” state where
minimal power is used. The Main Switch must be pressed to wake the printer up
for printing.
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If Auto-On is set to ‘Enabled’, the printer will power up as soon as an external
power source is connected to the printer. This can be useful in certain mobile
installations where access to the Main Switch is difficult or unavailable.
If Auto-On is set to ‘Enabled-No Main Switch’, the printer will power up as soon as
an external power source is connected, and furthermore, the Main Switch cannot
be used to turn the printer off. This may be useful in some mobile installations
where the button could be accidentally pressed. Power must be disconnected to
shut off the printer.
Auto-Off:
When the printer is running on battery power, you may wish to have the printer turn
off automatically to conserve the battery. You may choose to disable this feature by
selecting ‘None’, or you may select either a 10-minute or 30-minute time-out period.
If no data is received within the period selected, the printer will turn itself off.
Pre-Feed:
When the printer is powered on and paper is found in the paper input slot area,
the printer will normally advance the paper a short distance. This is the default
‘Enabled’ operation of the printer. However, roll paper users who leave paper
loaded while powering the printer up/down may find that this is inconvenient as it
will misregister the top of form on pre-printed and perforated roll paper. Those users
will likely wish to ‘Disable’ this feature.
CR-LF Mode:
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This command determines what the ESC/P® emulation does with ASCII characters 10
and 13. These are the ‘line feed’ (LF) and ‘carriage return’ (CR) characters. The
“LF” causes the printer to move down to the next print line, and the “CR” causes the
printer to move back to the left margin position. In most cases, these are sent at the
ends of lines to position the printer for the next line of text.
Some host computers send one or the other of these, and some send both, each hoping
to move to the left margin and down to the next line. You can determine the effect
of these characters when they are received. If your host sends only a CR or LF to
complete each line, you should set this to LF=CR+LF CR=CR+LF so that both a
carriage return (return to left margin) and line feed are executed when just one of
these control codes is received by the printer.
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Form Length:
This command can be used to set the form length of a ‘Custom’ size page. You may
specify the vertical print area in text lines as defined by the ‘Text Line Spacing’
setting, or in inches.
If using the ‘Lines’ method for setting “custom” form length, the physical height of
the page is determined by the vertical space per line as determined by the ‘Text Line
Spacing’ command. The minimum value allowed is the number of lines that would
equal at least one inch of print because this is the minimum length of paper that will
feed properly through the printer. For example, if your current ‘Text Line Spacing’
is set to 6 lines per inch, you must specify at least ‘6’ lines of form length. The
maximum setting is 127 lines. For 6 lines per inch, that will provide a page of a little
more than 21 inches in length.
If using the ‘Inches’ method for setting form length, the physical height of the page
is rounded down if needed to create an even number of print lines as determined by
the ‘Text Line Spacing’ command. For example, if your ‘Text Line Spacing’ is set
to 6 lines per inch, and you specify 9.6 inches, the application will determine that 57
lines could be printed in this space, and change your inch value to (1/6 x 57) and the
display a form length of 9.5 inches.
If you switch modes from ‘Lines’ to ‘Inches’, the form length will be recalculated in
inches and displayed accordingly. If you switch from ‘Inches’ to ‘Lines’, the form
length will also be recalculated and displayed as the number text lines that will be
printed as shown in the example below.
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Bottom Margin:
This setting will modify the bottom margin when ‘Page Size’ is set to ‘Custom’.
‘Lines’ allow you to set a bottom margin equal to the height of a specific number of text
lines. The actual space that is left depends upon the current setting of the ‘Text Line
Spacing’ setting. For example, if ‘Text Line Spacing’ is set to 1/6”, and the ‘Bottom
Margin’ is set to ‘4’ lines, 2/3” of blank space will be created at the bottom of
each page.
The minimum and ‘default’ space between pages will depend upon the setting
of the ‘Text Line Spacing’, but is a minimum of 1/2”. For 6 lines per inch, the
minimum is 3 lines; for 8 lines per inch, 4 lines; for 8 lines per inch at 0.12” spacing,
5 lines. Note that if the “Form Feed Mode” is set to “No Feed”, the bottom margin
will be forced to “0” lines as a reminder that no margin can be set and none will
be produced.
The maximum setting is the ‘Form Length’ in lines – 1.
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Left Margin:
This setting can modify the left margin when the ‘Custom’ ‘Page Size’ is selected. You
may choose to avoid any changes by selecting ‘Use Paper Size’ which will assume
you wish to use the full 8” available print width. You may also choose to set a
number of columns of unprinted left margin. The actual empty width created will
depend upon the current character pitch as set by ‘Default Pitch’. For example, if the
default pitch is set to 12 characters per inch, and you set the right margin to ‘9’, there
will be a 3/4” (9 x 1/12”) right margin established. If the current ‘Default Pitch’ is
set to ‘Proportional’, 10 characters per inch pitch is used for this calculation. Values
that cause up to 4.5” of left margin are allowed.
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Right Margin:
This setting can modify the right margin when the ‘Custom’ ‘Page Size’ is selected.
You may choose to avoid any changes by selecting ‘Use Paper Size’ which will
assume you wish to use the full 8” available print width. You may also choose to
set a number of columns of unprinted right margin. The actual empty width created
will depend upon the current character pitch as set by ‘Default Pitch’. For example,
if the default pitch is set to 12 characters per inch, and you set the left margin to ‘9’,
there will be a 3/4” (9 x 1/12”) left margin established. If the current ‘Default Pitch’
is set to ‘Proportional’, 10 characters per inch pitch is used for this calculation. The
printable page width (the space left on the page by the difference between left and
right margins) can be as little as 1/5”.
Text Line Spacing:
This setting is used to modify the amount of vertical space that is used for each line
of text. If you select ‘6 Lines/Inch’, lines of text will be created every 1/6”. If
you select ‘8 Lines/Inch’, lines of text will be created every 1/8”. Since the “IBM
graphics characters” used to create boxes and lines are 0.12” tall, when printing
documents that contain these characters, you will want to select “8 Lines/Inch
(0.12”)” to assure that the tops and bottoms of the graphics characters touch.
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Default Font:
This command determines which of the two internal typefaces is the default when
printing ASCII text. From the factory, a Serif font (similar to Courier) and a Sans
Serif font (similar to Letter Gothic) are supplied.
Default Pitch:
This command determines default horizontal size of characters when printing ASCII
text. Smaller characters (15 per inch) allow you to print more characters across a
line than larger characters (10 per inch). Each character in ‘10’, ‘12’, or ‘15’ per inch
mode will use the same amount of horizontal space. If ‘Proportional’ is selected,
each character uses an amount of horizontal space appropriate to the characters’
intrinsic width. For example, the letter ‘i’ will occupy less horizontal space than the
letter ‘w’. The value supplied here will, as noted above, affect the actual width of
margin settings.
Extended Characters:
This command determines what the printer’s ESC/P® emulation does when ASCII
characters with values of between 128 and 255 are received. Either the graphics
characters or italic versions of the lower valued characters (32 to 127) are printed.
See chart in Appendix I.
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Character Set Map:
This menu allows you to select the use of special characters appropriate for one of the
languages selected. See Appendix I for a chart of the special characters available.
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Printer Commands (Function Buttons)
See the buttons across the bottom of the window.
Test Page:
You can print a test page using the Configuration Utility or you can print test pages
using the Main Switch (See “Self -Test Feature”, page 54).
Clicking on ‘Test Page’ will print a page showing the current printer configuration and
image quality verification graphics. See illustration below.
Note that the information in the page header can be helpful in problem solving (printer
model, Bluetooth options, FIrmware version).
Note also that this page can be printed from the Configuration Utility as well as from
the Main Switch for a Self Test.
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Page 34
Clean:
Clicking on this button places the printer in “Cleaning Mode”. Refer to that
maintenance procedure in this manual for further instructions.
Factory Reset:
Clicking on this button will return the printer to its original factory settings for
fonts and configuration. The configuration data from the file “PJ3Factory.cfg” or
“PJ3PlusFactory.cfg” on the same directory as exe file will be loaded and displayed.
Since that file is expected to match the internal factory configuration of your printer,
this file’s properties are set to “Read Only” and it should not be modified.
Save Config:
Clicking on this button will save the configuration as you see it to the file “PJ3Default.
cfg” or “PJ3PlusDefault.cfg” on the same directory as exe file and then send this
configuration information to the printer. Be sure that all of the settings are adjusted
to your liking. Once sent to the printer, these settings will become the power-on
default settings but they can be changed subsequently as necessary..
Close:
This selection closes this application without sending data to the printer and without
saving the current settings.
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Installing the Battery (Optional)
1. Open the printer’s battery cover by pressing the cover latch. Push the cover away
from the AC adapter receptacle. See Figure 10.
Figure 10. Opening the Battery Cover
2. Swing the cover open and remove it.
3. Gently push the battery connector into the terminal on the inside of the printer’s
battery compartment. See Figure 11.
Figure 11. Pushing the battery connector into the terminal
Page 36
4. Grasp the battery removal ribbon, which is attached to the inside of the battery
compartment. See Figure 12.
NOTE: If you forget to hold on to the ribbon, you may accidentally insert the
battery on top of it. Then you won’t be able to remove the battery by pulling
the ribbon.
Figure 12. Placing the battery inside the
battery compartment
5. While holding onto the ribbon, tilt the battery and place it inside the battery
compartment. Once the battery clears the outer edges of the compartment, press it
securely into position.
Make sure the label faces the outside of the battery compartment. Otherwise, the
battery cover will not close properly.
NOTE: The side of the battery opposite the warning label contains a heat sensor
that stops the flow of electricity if the battery overheats.
6. Attach the battery cover first to the end of the battery compartment opposite the AC
adapter receptacle. Close and latch the cover. If necessary, gently push the cover
latch towards the AC adapter receptacle until it latches.
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Removing the Battery
1. Open the printer’s battery cover by pressing the cover latch. Swing the cover open
and remove it.
2. Pull out on the battery removal ribbon as shown in Figure 13 until the battery starts
to tilt out of its compartment.
NOTE: If the battery removal ribbon is caught behind the battery, insert a thin
metal object such as a flat-blade screwdriver between the battery and the
case at the end away from the AC adapter receptacle and tilt it out of its
compartment.
3. Remove the battery from the compartment.
4. Gently pull the battery connector from the terminal inside the printer.
Figure 13. Instructions for removing the battery
Page 38
Charging the Battery
NOTE: Batteries are shipped from the factory uncharged. Brother recommends that a complete charging cycle (following steps 1 through 3 below) be completed
before using the battery for the first time.
1. Make sure the printer is connected to an AC power outlet with the AC adapter and
power cord or a DC power cord.
2. Make sure the printer is off.
3. Press the main switch and hold it down for a few seconds until the POWER indicator
light begins to blink. This puts the printer in Charge Mode and starts the charging of
the battery.
The POWER indicator light blinks until charging is complete.
The maximum time to charge to 100% capacity is approximately 120 minutes.
When the printer finishes charging the battery, it automatically turns itself off, and the
POWER indicator light goes off.
Note that when the printer is connected to an external source of power, it will
constantly draw approximately 120 mA to trickle charge the battery.
Stopping the Charge Process
If you want to stop the printer while it is in Charge mode, press the main switch
twice quickly.
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Tips on Using the Battery
Darker prints discharge the battery faster than lighter prints do. Use the density
adjustment from the driver dialog on your computer or use the Configuration Utility to
adjust lightness and darkness. See “Accessing Advanced Software Features” on page
8.
Page 40
Chapter 3 - Tips on Using Paper
Inserting Paper
1. Use both hands to hold the paper straight while you insert it into the printer’s paper
input slot. Make sure the bottom edge of the paper is parallel to the feed roller.
2. Press the paper gently into the printer’s input slot until the roller pulls it into the
starting position, then let go. See Figure 14.
Figure 14. Inserting paper
If the paper is skewed after the printer pulls it into the starting position, you can correct
the situation as follows:
• If the printer does not start to print immediately, open the release cover as far back
as it will go. See Figures 15 and 16, pages 43 and 44. Pull the paper out, close the
cover, and reinsert paper.
• If the printer does start to print, wait for the page to be printed and then reprint that
page if necessary.
NOTE: If you insert paper into the printer before you start the print job, you will
have time to adjust the paper if it is skewed after the printer pulls it into the
starting position.
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See “Form Feed Modes”, page 9 and “Non-Perforated Roll Paper”, page 10 and
“Perforated Roll Paper”, page 11.
Use Brother Genuine Thermal paper
Brother Genuine Thermal Paper has been designed and tested for optimal print quality,
maximal reliability, and long printer life.
Usage and Handling Instructions
• When loading paper, make sure the smooth, coated side faces the back of the printer.
• To avoid wrinkling and tearing, keep paper in its box or bag until ready to use.
• Do not fold, crease, or wrinkle paper prior to loading it into the printer.
• When storing paper, avoid high temperatures and humidity.
• Avoid prolonged exposure to intense ultraviolet light.
• Avoid contact with Diazo (blueprint), carbonless, or castcoated papers.
• Avoid contact with vinyl or acetate materials, such as many notebook or report covers.
• Avoid contact with organic solvents, oils, and ammonia.
• When using a colored marker, be sure to use one with a water-based ink. If you use a
solvent-based marker, it may darken the paper.
Page 42
Clearing a Paper Jam
Method 1
Press and hold the green Main Power switch. The drive motor will start and move
slowly for a few seconds, then move faster as long as you hold the switch down. This
can be repeated as many times as necessary. If this does not move the jammed paper
out of the printer, use Method 2 below.
Note: This method can also be used to finely position a sheet of paper for printing, for
instance on a pre-printed form.
Method 2
1. Gently open the release cover as far back as it will go.
See Figure 15.
Figure 15. Opening the release cover
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2. Gently pull the paper out of the printer. Pulling in either direction is acceptable.
See Figure 16.
Figure 16. Pulling jammed paper out of the printer
3. Close the release cover.
4. Reinsert a new sheet of paper in the printer and restart the job.
Page 44
Chapter 4 - Maintaining the Printer
Cleaning the Print Head
To maintain high print quality, clean the print head after 500 prints or whenever you
detect broken or light characters on the page.
NOTE: Defective or wrinkled paper can also cause broken or light characters. If
the problem does not go away after you clean the print head, try a different
sheet of paper or a higher density setting.
1.
Make sure the printer is powered on without paper loaded.
NOTE: If paper is loaded and detected by the printer when you attempt
to initiate Cleaning Mode, a Form Feed will be executed instead.
2.
Press the main switch for about two seconds. The “Data” LED will
illuminate red.
3.
Insert the black cleaning cloth that came with the printer into the
printer’s paper input slot with the rough black side, which contains the
cleaning material, towards the rear of the printer. See Figure 17.
The printer pulls the cleaning cloth through.
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Figure 17. Inserting the cleaning cloth
NOTE: Do not attempt to clean the print head with any material other than
the cleaning cloth.
The cleaning cloth is for head and roller cleaning only.
Do not use it to clean any other part of the printer.
Don’t throw the cleaning cloth away after you clean the print head. It
should last for the life of the printer. Keep the cleaning cloth with your
printer supplies and use it whenever you need to clean the print head.
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Cleaning the Platen Roller
Dirt and debris on the platen roller can make the roller feed paper into the printer at an
angle, degrade the quality of the printed image, or both.
1.
Make sure the printer is powered on without paper loaded.
NOTE: If paper is loaded and detected by the printer when you attempt
to initiate Cleaning Mode, a Form Feed will be executed instead.
2.
Press the main switch for about two seconds. The “Data” LED will
illuminate red.
3.
Insert the black cleaning cloth that came with the printer into the
printer’s paper input slot with the rough black side, which contains the
cleaning material, towards the front of the printer. See Figure 18. The
printer pulls the Cleaning Cloth through.
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Figure 18. Cleaning the platen roller.
NOTE: Do not attempt to clean the platen roller with any material other than the
cleaning cloth.
The cleaning cloth is for head cleaning and platen roller cleaning only.
Do not use it to clean any other part of the printer.
Don’t throw the cleaning cloth away after you clean the platen roller. It
should last for the life of the printer. Keep the cleaning cloth with your
printer supplies and use it whenever you need to clean the platen roller or
the print head.
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Cleaning the Printer’s Exterior
Should the outside of the printer become dirty, clean it using a dry cloth.
NOTE: Avoid saturating the cloth. Do not allow water to get inside the printer.
Avoid the use of benzene, alcohol, paint thinner, or cleaners that
are abrasive, alkaline, or acidic. Such cleaners may damage
the printer’s case.
Page 49
Notes:
Page 50
Chapter 5 - Reference
Indicator Lights
The indicator lights tell you about the current status of the printer.
Indicator Light Table
= Solid
=Blinking
= Alternating Blinking
POWER
DATA
ERROR
= Doesn’t matter
External power in use
Battery in use, > 14.0 Volts
Battery in use, > 13.1 Volts
Battery in use, > 10.0 Volts
Battery in use, > 6.6 Volts
Battery is discharging
Battery is charging
Printer is receiving data
Unprinted data remains in buffer
Printer is receiving flash upgrade
Printer is in “service” mode
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POWER
DATA
ERROR
Bad checksum of flash data
No battery found when charging
Time-Out when charging
Low Thermal Head temperature
High Thermal Head temperature
Data Receive Error
Indicator Light Warnings
The POWER indicator light does not light
The printer is receiving no power. If you are using the AC adapter, make sure it is connected
properly. See page 2, “Connecting to an AC Outlet (Optional)”. Make sure the AC power
outlet is “live”. If you are using a DC adapter, make sure power is connected and that the
fuse is good.
No Battery Found When Charging
If this indication occurs immediately when attempting to charge the battery, the printer did
not detect a battery when you tried to initiate a battery charging cycle. Make sure the battery
has been installed and connected properly and that there are no broken wires at the battery or
connector. See page 36, “Installing the Battery (Optional)”.
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Time-Out When Charging
The printer believes that too much time was required to bring the battery up to a normal
charge voltage. A maximum of 150 minutes is allowed for the charging cycle. This is an
indication that the battery should be replaced.
Low Thermal Head Temperature
The temperature of the thermal head is too low for reliable printing). You need to use the
printer in a warmer environment.
If this condition occurs in relatively warm environment (for example, at room temperature),
the printer should be returned for service.
High Thermal Head Temperature
The temperature of the thermal head is too high. If allowed to become even hotter, the
thermal head would begin imaging the paper in areas not intended to be printed. The printer
will stop while the head cools down and then will resume printing. This condition is normal
when printing documents with a great deal of “black” content.
To avoid or delay the onset of this condition, you can print using a lighter density setting,
reduce the amount of “black space” being printed by removing background shading and
colors (for example, background on Excel graphs or PowerPoint documents) and make sure
that the printer is not enclosed and has adequate ventilation.
Note: This condition may be worse at high altitude (>10,000 feet) due to a lower air density
available to cool the printer.
Data Receive Error
Data is being received but errors are causing the printer to request that it be re-transmitted.
This will slow printing speed and is almost always associated with the quality of an IrDA
connection. Try repositioning the printer or host IrDA until the errors cease.
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Self-Test Feature
The Self-Test Feature can be used to print a letter-size page test page without
connection to a host computer. The test page (See page 34) contains firmware level,
image quality, and configuration information.
1.
To print a test page, the printer must be turned on and idle, and paper must
not be loaded in the printer.
2.
Press the main switch for two seconds and release to place the printer in
“Service Mode”. The DATA light will illuminate red.
3.
Insert a piece of Brother Genuine Thermal paper in the printer. The test page
will print automatically. After the print is complete, the printer will return to
an idle state.
4.
To print multiple pages, repeat steps 1~3.
Note: Test pages can also be printed from the Windows based Configuration
Utility provided on the CD.
Before calling Technical Support (1-800-543-6144), please attempt to print this
test page to assist in problem diagnosis.
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Chapter 6 - Troubleshooting
Overview
If you have difficulty getting your printer to work properly, first check to make sure you
have done the following tasks correctly (See Chapter 1, “Setting Up the Printer”).
• Installing the battery or connecting the printer to an AC outlet
• Connecting the printer to your computer
Make sure you have installed and selected the proper printer driver as explained in
Chapter 2, “Using the Printer”.
Look through the troubleshooting tips in this chapter for help correcting the problem.
If none of these suggestions works:
- If you are in the U.S., call Brother Technical Support at 1-800-543-6144 (extension
1601) from 8 AM to 5:00 PM Mountain Time, Monday through Friday.
- If you are outside the U.S., contact your local reseller or any of the Authorized
Service Centers.
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Paper Problems
The paper is jammed in the printer
See page 43, “Clearing a Paper Jam”.
Paper moves through the printer, but nothing appears on the paper
Make sure you are using Brother Genuine Thermal paper and that you are loading it
properly with the print side away from you. See page 41, “Inserting Paper”. Also,
check the Print Density setting using the “Accessing Advanced Software Features”,
Chapter 2.
Paper does not move through the printer even though the motor is
running
If the release cover has been left open, close it completely.
Use Brother Genuine Thermal paper only. Heavy paper may not feed through
the printer.
If the release cover is closed and you are using Brother Genuine Thermal paper, the
printer may have a damaged drive system. Call Technical Support at 1-800-543-6144,
ext. 1601.
Printed Image Problems
The printed image is out of alignment
Make sure you are using the Brother Genuine Thermal paper.
Make sure you are inserting the paper correctly. See page 41, “Inserting Paper”.
Check to see whether the platen roller is dirty. If it is, clean it. Follow the instructions
for “Cleaning the Platen Roller”, page 47.
The print quality is poor, and the image is too light or dark
Raise or lower the density setting using the printer driver. See page 16, “Making Prints
Lighter or Darker”.
Make sure you are using recommended Brother Genuine Thermal paper.
Page 56
The image is compressed and stretched in many places
Make sure the release cover was not left open during printing. If it is open,
close it completely.
Make sure the paper is not slipping in the printer. If it is, make sure the print head and
platen roller are clean. See Chapter 4, “Maintaining the Printer”.
Make sure the paper is not wrinkled prior to inserting it. Also, make sure you are using
Brother Genuine Thermal paper.
The image has light or white vertical lines
Make sure the release cover was not left open during printing. If it is open, close it
completely.
Clean the print head. Follow the instructions in “Cleaning the Print Head”, page 45.
If cleaning the print head does not correct the problem, the print head may need
maintenance. Call technical support.
All pages have a white vertical line
Clean the print head. Follow the instructions in “Cleaning the Print Head”, page 45.
If the pages continue to have white vertical lines, the print head may need maintenance.
Call technical support.
All pages have a black vertical line
Clean the print head. Follow the instructions in “Cleaning the Print Head”, page 45.”
If the pages continue to have black vertical lines, the print head may need maintenance.
Call technical support.
Light patches of print appear on the image
The printer requires smooth paper to work properly. Make sure the paper does not have
any dents or wrinkles. It should lie flat and it should not have a defective or uneven
surface coating. Use Brother Genuine Thermal paper and make sure it does not have
any obvious deformities.
Check the density setting using the printer driver. If the setting is too low, raise it. See
page 16, “Making Prints Lighter or Darker”.
Clean the print head. Follow the instructions in “Cleaning the Print Head”, page 45.
If using the DC power adapter, make sure the voltage from the vehicle is high enough.
Try starting the engine if necessary.
Page 57
The top margin is incorrect
Make sure the correct margins have been set in the configuration utility and your
software application. If not, set the margins for the top and bottom of the page
as needed.
Make sure you are not inserting the paper into the paper input slot with excessive force.
Always insert the paper gently.
The image for one page requires more or fewer sheets than you
expected
Make sure the software application, the printer, and printer driver have been set to print
the same size paper that you are loading into the printer. If the application or printer
driver has been set to print legal-size paper and you insert letter-size paper, the image
will require two sheets. Adjust the application or printer driver settings as needed or
reduce the print image within your application to fit on the letter-size page.
The data light will remain lit green to indicate that data is still in the printer after the
page has completed printing.
The side margins are incorrect
Check to make sure the correct margins have been set in the configuration utility and
your software application. Adjust the left margin as needed.
Make sure the software application or the printer driver has been set to print the same
size paper that you are loading into the printer. If the application or printer driver
has been set to print a different width paper, the image will not print in the proper
horizontal position. Adjust the application or printer driver as needed.
The print does not contain the proper characters
Make sure you have defined the proper character set (font) in the software application.
If it is not correct, you must change it.
Trying another font may tell you if the original font was in error.
The print contains random dots
Check the printer driver to make sure it is set correctly. Check the interface cable to
make sure it is connected firmly and correctly. If possible, replace the interface cable
with another and permanently replace it if it is defective.
Page 58
Pages Don’t Print
The green DATA indicator remains lit but does not blink
The print buffer contains unprinted data from the software application.
- If you have already inserted paper in the printer, take the paper out and re-insert it to make
sure the printer knows paper is ready. If that doesn’t work, you may need to turn the printer
off, turn it back on, and restart the print job.
If paper has not already been inserted into the printer, insert a new sheet of paper and the
print job should proceed.
- An ASCII text application has not finished a text line with a CR/LF or form feed, and the
printer does not know the line is complete. Printing another page or manually form feeding
using the main switch may finish the page correctly.
The application should be sending data to the printer, but the green
DATA indicator is not lit
Make sure the interface cable is properly connected to both the printer and the host
computer, or that the infrared unit is properly connected and oriented toward the infrared
unit on the computer. See page 13, “Connecting to your Computer.”
Pages Are Partially Printed
The green DATA indicator light goes out while a page remains in the
printer
The software application may not have sent a full page of data. Restart the print job.
The application may have sent the wrong information about page size or you may have put
in the wrong paper size. Check the application and the print driver for the proper page size.
Check to be sure the application and the page you are inserting in the printer are the same.
Adjust one or the other if necessary.
Make sure the printer driver is not inadvertently set to “No Feed Mode.”
You may advance the paper position by pressing and holding the main switch while paper is
loaded.
The printer ejects a partially printed page, and the green DATA
indicator light remains lit or blinking
Make sure the Paper Size selection is correct using the application’s dialog box.
Page 59
Chapter 7 - Technical Information
Product Specifications (PJ-522 / PJ-523)
Printer specifications
Model Name
PJ-522
PJ-523
Dimensions
10.04 x 2.17 x 1.18 in. /255 (W) x 55 (D) x 30 (H) mm
Weight
Approximately 0.80 lb. (excluding Battery, paper)
390g
(w/Bluetooth, 0.86 lb. (excluding Battery, paper) 395g)
Printing
Method
Direct thermal printing
Print Speed
Up to three 8.5” x 11” per minute
Resolution
203 x 200 dpi
300 x 300 dpi
Print Width
8.04”
8.21”
Paper Size
Letter (216 x 279mm / 8.5’’ x 11’’),
Legal (216 x 356 mm / 8.5’’ x 14’’),
A4 (210 x 297 mm / 8.27’’ x 11.69’’)
Minimum of 2”, maximum of paper roll length
Power Options
Battery
Rechargeable 14.4V NiMH Battery
AC Adapter
AC adapter (110-240VAC to 15 VDC)
DC Car adapter
2 types (Cigarette Plug or Wired type)
Interface
USB
USB Ver.2.0 (Full Speed)
(A - mini-B=Printer, Peripheral)
IrDA
Ver.1.0 (IrCOMM and IrOBEX)
Bluetooth (Optional)
V. 2.0 Class 2, Serial Port Profile Supported
Software
Printer font size
10 cpi, 12 cpi, 15 cpi and Proportional sizes.
Printer font face
Serif and Sans Serif
Barcode generation
No
Page 60
Operating System environment
Windows 2000 Professional / XP / Windows Vista
(USB, Bluetooth, IrDA), others
REGULATORY
EMI
FCC Class B
EN50024:1998
EN61000-3-2
EN61000-3-3
Safety (Power Supply)
CE EN60950
ERL (European UL Testing) to UL1950
See Declarations of Conformity for additional details.
Page 61
For PocketJet 3 units sold in the U.S.A., the following decliaration of conformity applies:
Page 62
For PocketJet 3 Plus units sold in the U.S.S., the following declaration of conformity applies:
Page 63
For PocketJet 3 Bluetooth units sold in the U.S.A., the following declaration of conformity
applies:
Page 64
For PocvketJet 3 Plus Bluetooth units sold in the U.S.A., the following declaration of conformity applies:
Page 65
Radio & Television Interference
United States FCC Regulations
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that
to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
The use of a shielded cable is required to comply with Class B limits
of FCC rules.
Any changes or modifications not expressly approved by Brother
could void the user’s authority to operate this equipment.
You may purchase a booklet prepared by the FCC entitled “Interference Handbook,” stock number ISBN 0-16-041736-8, from the
Superintendent of Documents, U.S. Government Printing Office,
Washington, D.C. 20402.
Page 66
Canadian Regulations
This digital device does not exceed the Class B limits for radio noise
emissions from digital apparatus set out in the Radio Interference
Regulations of the Canadian Department of Communications.
Cet appariel numérique respecte les limites de bruit radioélectrique
applicables aux appariels numériques de Classe B préscrites dans le
Règlement sur le brouillage radioélectrique du Ministère des Communications.
This device complies with RSS-210 of Industry Canada.
Operation is subject to the following two conditions:
(1)
This device may not cause interference, and
(2)
This device must accept any interference, including interference that may cause undesired operation of this device.
Ce dispositif est conforme aux normes CNR-210 d’Industrie Canada.
L’utilisation de ce dispositif est autorisée seulement aux conditions
suivantes :
(1) il ne doit pas produire de brouillage et
(2) l’utilisateur du dispositif doit être prêt à accepter tout brouillage
radioélectrique reçu, même si ce brouillage est susceptible de compromettre le fonctionnement du dispositif.
Caution: Exposure to Radio Frequency Radiation
The installer of this equipment must ensure that the antenna is located or pointed such that it does not emit an RF field in excess of
Health Canada limits for the general population; consult Safety Code
6, obtainable from Health Canada’s website at www.hc-sc.gc.ca/rpb.
Page 67
Chapter 8 - Ordering Information
You can order the following supplies, and accessories for your printer.
Consumables
• Cut sheet Brother Genuine Thermal Paper (100-sheet boxes):
- Letter size
- Legal size
- A4 size
• Rolls of Brother Genuine Thermal Paper (100 ft.):
- Letter width
- A4 width
- Perforated paper
- Weatherproof perforated
Note: Perforated rolls are perforated to customer specifications with an index mark to assist
in separation.
• Fanfold Brother Genuine Thermal Paper
- 1000 sheets per box
Note: Fanfold papers are perforated and indexed every 11”.
Accessories
Note: Depending on the kit purchased, these items may be included.
• USB cable
• NiMH battery
• Car Adapter
• Carrying case with room for a spare battery
• Vehicle Mount (printer and roll paper)
• Desktop Caddy
• Cleaning cloth
• AC Adapter and power cable
• Installation Disk
Order the items above at: http://www.brothermobilesolutions.com or call 1-800-543-6144.
For the name of the closest dealer, call the following numbers:
Page 68
• If you are in the U.S., call Brother at 1-800-543-6144 from 7 a.m. to 4 p.m. Mountain
Time, Monday through Friday, and ask for Mobility Products Sales.
• If you are outside the U.S., contact the dealer where you purchased your printer for information about ordering supplies, accessories and replacement parts.
Uploadable Fonts
Custom fonts may be developed for this printer to meet unique customer applications. For
further information in N. America, call 1-800-543-6144 or 303-460-1600. All other areas,
call your local dealer.
Page 69
Appendix I - Character Set Tables
Extended Graphics Character Table
MSB>
0 1 2 3 4
0 @
LSB 0
! 1 A
1
“ 2 B
2
# 3 C
3
$ 4 D
4
% 5 E
5
& 6 F
6
‘ 7 G
7
( 8 H
8
) 9 I
9
* : J
A
+ ; K
B
, < L
C
- = M
D
. > N
E
/ ? O
F
5
P
Q
R
S
T
U
V
W
X
Y
Z
[
\
]
^
_
6
`
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
7
p
q
r
s
t
u
v
w
x
y
z
{
|
}
~
8
Ç
ü
é
â
ä
à
å
ç
ê
ë
è
ï
î
ì
Ä
Å
9
É
æ
Æ
ô
ö
ò
û
ù
ÿ
Ö
Ü
¢
£
¥
₧
ƒ
A
á
í
ó
ú
ñ
Ñ
a
o
¿
⌐
¬
½
¼
¡
«
»
B
░
▒
▓
│
┤
╡
╢
╖
╕
╣
║
╗
╝
╜
╛
┐
C
└
┴
┬
├
─
┼
╞
╟
╚
╔
╩
╦
╠
═
╬
╧
D
╨
╤
╥
╙
╘
╒
╓
╫
╪
┘
┌
█
▄
▌
▐
▄
E
α
ß
Γ
π
∑
σ
µ
τ
Φ
Θ
Ω
δ
∞
ø
Є
∩
F
≡
±
≥
≤
⌠
⌡
÷
≈
˚
●
•
√
ⁿ
²
▪
International Character Set Table
USA
France
Germany
UK
Denmark I
Sweden
Italy
Spain I
Japan
Norway
Denmark II
Spain II
Latin
America
Korea
Legal
23
24
40
5B
5C
5D
5E
60
7B
7C
7D
7E
#
#
#
£
$
$
$
$
@
à
§
@
[
°
Ä
[
\
ç
Ö
\
]
§
Ü
]
^
^
^
^
`
`
`
`
{
é
ä
{
|
ù
ö
|
}
é
ü
}
~
¨
ß
~
#
#
#
Pts
#
$
$
$
$
@
É
@
@
@
Æ
Ä
°
¡
[
Ø
Ö
\
Ñ
¥
Å
Å
é
¿
]
^
Ü
^
^
^
`
é
ù
`
`
æ
ä
à
¨
{
ø
ö
ò
ñ
|
å
å
è
}
}
~
ü
ì
~
~
#
$
É
Æ
Ö
Å
Ü
é
æ
ø
å
ü
#
$
á
¡
Ñ
¿
é
ü
í
ñ
ó
ú
#
#
$
$
@
§
[
°
W
‘
]
“
^
¶
`
`
{
©
|
®
}
†
~
™
¤
#
¤
#
$
É
á
Æ
¡
Ö
Ñ
Page 70
Å
¿
Ü
é
é
`
æ
í
ø
ñ
å
ó
ü
ú
User’s Guide
Brother Mobile Solutions, Inc
100 Technology Drive, Suite 250A
Broomfield, CO 80021 USA
303-460-1600
Fax: 303-460-1628
E-mail: info@brother.com
Internet: www.brothermobilesolutions.com
Technical Support
In US: 1-800-543-6144, ext. 1601
8 a.m. to 5 p.m. Mountain Time, M-F
Outside US: Contact your local reseller or any of the
Authorized Service Centers
Ordering Supplies, Accessories or Replacement Parts
In US: 1-800-543-6144, 7 a.m. to 4 p.m. Mountain Time, M-F
Outside US: Contact your printer dealer
Page 71