Pavilion All-in-One PC 20-b010

amazon_ug_standard-metric.book Page i Monday, July 13, 2009 2:10 PM
HP Pavilion All-in-One PC
Getting Started
amazon_ug_standard-metric.book Page ii Monday, July 13, 2009 2:10 PM
The only warranties for Hewlett-Packard products and services are set forth in the
express statements accompanying such products and services. Nothing herein
should be construed as constituting an additional warranty. HP shall not be liable
for technical or editorial errors or omissions contained herein.
HP assumes no responsibility for the use or reliability of its software on equipment
that is not furnished by HP.
This document contains proprietary information that is protected by copyright. No
part of this document may be photocopied, reproduced, or translated to another
language without the prior written consent of HP.
Hewlett-Packard Company
P.O. Box 4010
Cupertino, CA 95015-4010
USA
© Copyright 2009 Hewlett-Packard Development Company, L.P.
This product incorporates copyright protection technology that is protected by U.S.
patents and other intellectual property rights. Use of this copyright protection
technology must be authorized by Macrovision, and is intended for home and other
limited viewing uses only unless otherwise authorized by Macrovision. Reverse
engineering or disassembly is prohibited.
Microsoft, the Windows logo, and Windows are trademarks or registered
trademarks of the Microsoft group of companies in the United States and/or other
countries/regions.
HP supports lawful use of technology and does not endorse or encourage the use of
our products for purposes other than those permitted by copyright law.
The information in this document is subject to change without notice.
amazon_ug_standard-metric.book Page iii Monday, July 13, 2009 2:10 PM
Table of Contents
HP Pavilion All-in-One PC Setup .................................................................. 1
Computer Overview ................................................................................................... 1
Setting Up Your Computer .......................................................................................... 3
Turning On Your Computer for the First Time ................................................................. 4
Special Features of Your Computer ............................................................ 15
Adjusting the Tilt and Swivel ..................................................................................... 15
Webcam ................................................................................................................ 16
Using the Memory Card Reader ................................................................................ 17
Using a Vertical CD/DVD Drive................................................................................. 19
Adjusting the Screen Brightness ................................................................................. 19
Using Software........................................................................................................ 20
Getting More Information ......................................................................... 23
Using the Onscreen Help and Support Center ............................................................. 23
Accessing Support on the Web ................................................................................. 23
Finding Additional Guides on the Web ...................................................................... 23
Using the PC Help & Tools Folder .............................................................................. 23
Using HP Advisor Software ....................................................................................... 24
Using the Computer with Safety and Comfort .............................................................. 24
Upgrading and Servicing Your PC ............................................................................. 24
Troubleshooting and Maintenance............................................................. 25
Troubleshooting Computer Problems........................................................................... 25
Software Troubleshooting ......................................................................................... 39
Maintenance ........................................................................................................... 42
System Recovery...................................................................................................... 44
Additional Troubleshooting ....................................................................................... 48
Index........................................................................................................ 49
Table of Contents
iii
amazon_ug_standard-metric.book Page iv Monday, July 13, 2009 2:10 PM
iv
Getting Started (features vary by model)
amazon_ug_standard-metric.book Page 1 Monday, July 13, 2009 2:10 PM
HP Pavilion All-in-One PC Setup
Computer Overview
The HP Pavilion All-in-One PC
The HP Pavilion All-in-One is a sleek, stylish computer with a built-in 47-cm (18.5-in) diagonal
widescreen display. This stylish All-in-One computer comes with features like webcam,
CD/DVD player and burner, USB ports, media card reader, wireless 802.11b/g networking,
and built-in speakers.
HP Pavilion All-in-One features
Features and configurations vary by model. Your computer may not exactly match the
illustrations and descriptions in this guide.
A
B
C
D
E
F
G
H
I
Item
A
Description
Memory card reader
Built-in memory card reader to read a memory card.
Supported formats include: Extreme Digital (xD), Secure
Digital (SD), Secure Digital High-Capacity (SDHC),
MultiMediaCard (MMC), Memory Stick (MS), and
Memory Stick Pro (MS Pro) memory cards.
Additional media cards can be supported by using an
adapter sleeve (purchased separately): Mini SD,
RS-MMC, Micro SD, MS-Duo, and MS Pro Duo.
HP Pavilion All-in-One PC Setup
1
amazon_ug_standard-metric.book Page 2 Monday, July 13, 2009 2:10 PM
Item
Description (continued)
B
Audio line out
Connect external 2.0 and 2.1 powered speakers.
C
Memory card reader LED
Indicates card reader activity.
D
USB 2.0 (2 ports)
Connect USB devices (USB 2.0) such as printers, external
hard disk drives, digital cameras, and MP3 players.
E
USB 2.0 (4 ports)
Connect USB devices (USB 2.0) such as printers, external
hard disk drives, digital cameras, and MP3 players.
F
Microphone jack
Connect an external microphone to the port.
G
Headphones jack
Listen to music without disturbing anyone, by connecting
your headphones to the port.
H
Ethernet (Local Area
Network [LAN]) port
Connect to the Internet through your wired network.
I
Power connector
Plug the power adapter into your computer.
J
K
L
M
N
O
P
Q
T
R
S
Item
J
2
Description (continued)
Webcam
Create videos and snapshots that you can view, send by
e-mail, and upload to video sharing sites. Use the built-in
webcam and microphone for video chats (Internet access
required).
Getting Started (features vary by model)
amazon_ug_standard-metric.book Page 3 Monday, July 13, 2009 2:10 PM
Item
Description (continued)
K
Built-in microphone
Record sound for webcam videos and for video chats online.
L
Optical disc
emergency eject
Insert a small pin to eject a disc when the optical disc Eject
button does not work.
M
Optical disc drive
and LED
Watch your favorite DVDs, or listen to your CD collection.
Burn CDs and DVDs*. The LED indicates whether there is a
disc in the drive.
*Hewlett-Packard supports the lawful use of technology and
does not endorse or encourage the use of our products for
purposes other than those permitted by copyright law.
N
Optical disc Eject
button
Press this button to open the optical disc drive to insert or
remove a disc.
O
Brightness up
Press this button for a brighter screen display.
P
Brightness down
Press this button to dim the screen display.
Q
Hard disk drive LED
Indicates hard disk drive activity.
R
Power status LED
Indicator light is blue when computer is on; the light is off
when computer is in sleep or hibernate mode.
S
Built-in speakers
Use the built-in stereo speakers for a powerful media
experience when listening to music, or when watching your
home videos and DVDs.
T
Power/Standby
button
Press the button to turn on your computer or put it in
Sleep mode.
Setting Up Your Computer
WARNING: Please read “Safety Information” in the Limited Warranty
and Support Guide before installing and connecting the computer to the
electrical power system.
WARNING: To reduce the risk of serious injury, read the Safety & Comfort
Guide. It describes proper workstation setup, posture, and health and
work habits for computer users. It also provides important electrical and
mechanical safety information.
Follow the steps on the setup poster to set up the computer. See “Turning On Your Computer
for the First Time” on page 4.
HP Pavilion All-in-One PC Setup
3
amazon_ug_standard-metric.book Page 4 Monday, July 13, 2009 2:10 PM
Checking the computer installation
Place the computer in the proper location so that:
All ventilation openings are unobstructed.
All cabling is out of the way. Do not place any cable in a walkway or where it can be
stepped on or damaged from placing heavy objects on it.
Protect the computer and connected accessories by connecting all power cords to a power
surge protection device. Use a power strip specifically labeled as having surge protection, an
uninterruptible power supply (UPS), or similar device.
Look in the computer box for printed details or updates regarding the computer.
Turning On Your Computer for the First Time
After you have completed the steps on the setup poster, you are ready to turn on the
computer.
NOTE: Do not connect or add other devices to the computer until after you turn on the
computer for the first time and complete the initial setup.
To turn on the computer:
1
Press the Power button.
2
Turn on the external speakers, if they are present.
3
Set up the computer and Microsoft® Windows® 7 by following the onscreen
instructions:
4
If prompted, select the country/region in which you are physically located, and
wait while the computer makes preparations. (When you select an alternate
language, it may take up to 30 minutes for this one-time language setup on the
computer.)
Follow the onscreen instructions to register, sign up for updates, and get online.
The antivirus software may automatically open. Follow the onscreen instructions to
set up this tool, which protects the computer and your privacy.
When you see the Windows desktop, the initial setup is complete.
For help with getting started using your computer, see the remaining topics in this section.
Turning off the computer
You will need to turn off the computer for safety reasons: to make repairs, to install new
hardware or cards in the computer. If the computer will not be used for extended periods of
time, you may want to turn it off.
As an alternative to shutting down the computer, you can lock it or put it into either Sleep or
Hibernate mode, if it is available. You can set the power management timers to put the
computer automatically into Sleep or Hibernate mode.
4
Getting Started (features vary by model)
amazon_ug_standard-metric.book Page 5 Monday, July 13, 2009 2:10 PM
The computer has these reduced power states:
Sleep mode saves your open documents and programs, and places your computer into
a reduced-power state. During Sleep mode, the power status LED turns off, and the
computer is ready to wake quickly.
Hibernate mode (available as an advanced power setting) saves the system memory
to a temporary file on the hard disk and then turns off the hardware. When you turn on
the computer again, the programs, folders, and documents that you had open are
restored to the screen.
Restarting the computer
When you restart the computer, the computer clears some settings and starts over using the
operating system and software in its memory. Restarting is the easiest and most effective way
to solve many software issues for the computer.
Also, you may want to install additional software programs or hardware devices onto the
computer, and doing so may require that you restart the computer after installation.
To restart the computer:
1
Click the Windows Start button®.
2
Click the Arrow button next to Shut Down, and then click Restart.
Or
Quickly press the On button on the front of the computer.
Sound options
Your computer supports the following sound options:
Built-in analog stereo speakers
Analog 2.0 or 2.1 powered speakers
Headphones
NOTES:
Your computer supports powered speaker systems only. Powered speakers require a
separate power supply.
By default, the internal speakers are on.
HP Pavilion All-in-One PC Setup
5
amazon_ug_standard-metric.book Page 6 Monday, July 13, 2009 2:10 PM
Connecting analog speakers
(Sold separately)
To connect active external speakers, such as left/right stereo speakers or a 2.1 system of two
speakers and a subwoofer, to the computer:
1
Make sure the speaker system is turned off and unplugged.
2
For 2.0 powered speakers, connect the speaker cable to the Audio Line Out connector
on the back of the computer.
Or
For 2.1 powered speakers, connect the Audio Line Out connector on the back
of the computer to the subwoofer, and then connect the left and right speakers
to the subwoofer.
3
Turn on the speaker system. If necessary, refer to the documentation that came
with your speakers.
NOTE: When an Audio Line Out or headphone device is connected, the internal speakers
are muted.
Connecting headphones
(Sold separately)
Your computer comes with a headphones connector on the side of the computer.
The headphones connector is labeled with a headphones icon.
When headphones are plugged in, the sound to the internal speakers and
the external speakers (if attached) is muted.
Connecting a microphone
(Sold separately)
Your computer comes with a built-in microphone, next to the webcam on the front of the
computer.
There is also a microphone connector on the side of the computer.
Connect an external microphone to the microphone connector on the
computer.
To select the microphone or adjust the volume, see “Selecting the microphone” on
page 7.
6
Getting Started (features vary by model)
amazon_ug_standard-metric.book Page 7 Monday, July 13, 2009 2:10 PM
Adjusting the speaker volume
There are several ways to adjust volume. Use the Volume icon on the Windows 7 taskbar to
set speaker volume. Then, you can adjust the volume by using:
The Volume buttons on the keyboard (select models only).
The Volume knob on the speakers (select models only).
To set speaker volume, use the Volume icon on the taskbar:
1
Right-click the Volume icon on the taskbar, and then click Open Volume
Mixer.
The Volume Mixer settings window opens.
2
Adjust the volume by clicking the slider bar and moving it.
3
When you are satisfied with the sound level, close the window by clicking the X in the
upper-right corner.
For help with audio, check the troubleshooting items in “Audio and speakers” on page 31.
For more information, open the Help and Support Center or refer to the Support Web site;
see “Getting More Information” on page 23.
Selecting the microphone
The microphone on your computer is ready to use. If you have more than one microphone
connected, select the microphone that you would like to use in Windows 7.
NOTE: When you have a webcam or an audio player connected to the computer, because
of the audio input from the device, Windows 7 may recognize each as a microphone input.
To select the microphone that you would like to use in Windows 7:
1
Right-click the Volume icon on the taskbar, and then click Recording
Devices. The Sound window opens.
2
Select the Microphone that you want to use, click Set Default, and then
click Apply.
3
Click OK.
Adjusting microphone recording level in Windows 7
To adjust the recording level of the microphone:
1
Right-click the Volume icon on the taskbar, and then click Recording
Devices. The Sound window opens.
2
Double-click the microphone connector that you want to use.
3
Click the Levels tab.
4
Adjust the recording level for the microphone by clicking the slider bar and moving it.
Click OK, and then click OK again.
HP Pavilion All-in-One PC Setup
7
amazon_ug_standard-metric.book Page 8 Monday, July 13, 2009 2:10 PM
Connecting to a network
This section describes connecting to the Internet through a wired or wireless connection.
Your computer supports a wireless or wired LAN that connects to other devices, such as
a printer.
The network connection to the Internet is usually through a broadband modem (digital
subscriber line [DSL] or cable), which requires a separate subscription.
Wireless access point and Internet service are required and are not included. First-time
wireless network installation requires that you:
1
Purchase high-speed Internet service from an Internet service provider (ISP).
2
Purchase a broadband modem (DSL or cable). This may be provided by the ISP.
3
Purchase and install a wireless router (sold separately), if one is required.
Setting up a wired Ethernet network connection
The Ethernet connection may be called a network interface adapter, network interface card,
or NIC. It provides a high-speed or broadband connection to an Ethernet (10BaseT) or Fast
Ethernet (100BaseT) network. After you connect this interface to a network, such as a LAN,
you can connect to the Internet through the network.
1
Connect an Ethernet cable to the Ethernet (RJ-45) connector (A) on the back of the
computer, and to the network router or LAN device.
B
B
LAN
A
2
With the computer turned on, check the indicator lights (B) next to the Ethernet connector
for the status:
ACTIVITY — Lit yellow during network data transfer activity
LINK — Lit green when there is a valid network connection
Setting up a wireless network connection
(Select models only)
You can connect the computer to a wireless network supporting IEEE 802.11b or
802.11g.
You need an existing wireless LAN with an Internet connection. Consult your Internet
Service Provider (ISP) for further information.
To verify that the integrated WLAN device is installed on the computer correctly, see
“Checking the wireless LAN device installation” on page 10.
For more information about setting up a wireless network, click Start, click Help and
Support, and then type Setting up a wireless network into the Search Help box and
press Enter.
8
Getting Started (features vary by model)
amazon_ug_standard-metric.book Page 9 Monday, July 13, 2009 2:10 PM
Connecting to the Internet
Connecting to the Internet requires that you:
1
Purchase high-speed Internet service from an Internet service provider (ISP).
2
Purchase a broadband modem (DSL or cable). This may be provided by the ISP.
3
Purchase and install a wireless router (sold separately), if one is required.
The computer can connect to the Internet through a LAN or digital subscriber line (DSL).
Wireless connection to the Internet may also be available (select models only). Check with
your Internet Service Provider (ISP) for specific information on the connection.
1
Refer to “Setting Up Your Computer” on page 3 to make the hardware connections.
2
For a network connection, see “Connecting to a network” on page 8.
3
To check a wireless LAN device installation, see “Checking the wireless LAN device
installation” on page 10.
4
To connect to the Internet:
Sign up with an ISP. If you already have an account with an ISP, skip this step and
follow the instructions provided by the ISP.
If you did not set up the computer for Internet service during the initial setup, do so
now by using Online Services:
a
Click the Start button.
b
Click All Programs.
c
Click Online Services and then click Get Online.
d
Follow the onscreen instructions to select an ISP and set up Internet service.
NOTE: Online Services provides a list of ISPs; however, you may choose another ISP or
transfer an existing account to this computer. To transfer existing accounts, follow the
instructions provided by the ISP.
5
Connect to the Internet. You must connect through your ISP.
6
Open your Web browser and browse the Internet.
You can use any Web browser; most computers have Microsoft Internet Explorer®. To
open Internet Explorer:
a
Click the Start button.
b
Click Internet Explorer.
NOTE: If you have issues connecting to the Internet, see “Internet access” on page 32.
HP Pavilion All-in-One PC Setup
9
amazon_ug_standard-metric.book Page 10 Monday, July 13, 2009 2:10 PM
Checking the wireless LAN device installation
You can verify that the integrated WLAN device is installed on the computer correctly by
using the Windows operating system Device Manager:
1
Click the Start button.
2
Type Device Manager into the Start Search box, and then click Device Manager to
open the Device Manager window.
3
Click Network adapters. Your WLAN device should be listed here. The WLAN
device may include the term wireless, wireless LAN, or 802.11.
NOTE: If no WLAN device is listed, either the computer does not have an integrated
WLAN device, or the driver for the device is not properly installed.
4
Click the Start button.
5
Type Network and Sharing Center into the Start Search box, and then click Network
and Sharing Center to open the Network and Sharing Center window.
6
Click Connect to a network, and then follow the onscreen instructions.
Using wireless security features
When you set up a home WLAN or access an existing public WLAN, always enable security
features to protect the network from unauthorized access. The most common security levels
are Wi-Fi Protected Access Personal (WPA-Personal) and Wired Equivalent Privacy (WEP).
When setting up a network, use one or more of the following security measures:
Enable WPA-Personal or WEP security encryption on the router.
Change the default network name (SSID) and password.
Set up a firewall.
Set security on your Web browser.
10
Getting Started (features vary by model)
amazon_ug_standard-metric.book Page 11 Monday, July 13, 2009 2:10 PM
Protecting your computer
Protect your computer, personal settings, and data from a variety of risks by using:
Passwords.
Antivirus software.
Firewall software.
Critical security updates.
NOTE: Security solutions are designed to act as deterrents, but they may not be able to
prevent software attacks or to prevent the computer from being mishandled or stolen.
Computer risk
Computer feature
Unauthorized use of the computer or user
account
User password
Computer viruses
Antivirus program
Unauthorized access to data
Firewall program
Windows updates
Unauthorized access to Setup Utility,
BIOS settings, and other system
identification information
Administrator password
Ongoing or future threats to the computer
Windows critical security updates from
Microsoft
Using passwords
A password is a group of characters that you choose to secure the computer information.
Several types of passwords can be set, depending on how you want to control access to your
information. Passwords can be set in the Windows operating system on the computer.
CAUTION: To avoid being locked out of the computer, record each
password you set. Because passwords are not displayed as they are set,
changed, or deleted, it is essential to record each password immediately
and store it in a secure place. Do not store passwords in a file on the
computer.
You can use the same password for more than one Windows security feature. A password set
in Windows must be entered at a Windows prompt.
For information on Windows passwords: click the Start button, click Help and Support,
and then type passwords into the Search Help box and press Enter. See “Using the Onscreen
Help and Support Center” on page 23.
HP Pavilion All-in-One PC Setup
11
amazon_ug_standard-metric.book Page 12 Monday, July 13, 2009 2:10 PM
Using antivirus software
When you use the computer for e-mail, network, or Internet access, you expose it to computer
viruses. Computer viruses can disable or damage the operating system, software programs,
or computer utilities.
Antivirus software can detect most viruses, remove them, and, in most cases, repair any
damage that they have caused. To provide ongoing protection against newly discovered
viruses, you must keep the antivirus software up to date.
The antivirus program, which is preinstalled on the computer, includes antivirus and firewall
components. The software includes a free trial subscription of protection updates. To protect
the computer against new viruses beyond the trial period, purchase an extended update
service. Instructions for using and updating the antivirus software, and for purchasing
extended update service, are provided within the program.
For more information about computer viruses: click the Start button, click Help and
Support, and then type viruses into the Search Help box and press Enter. See “Using the
Onscreen Help and Support Center” on page 23.
Using firewall software
When you use the computer for e-mail, network, or Internet access, unauthorized persons
may be able to gain access to information about you, your computer, and your data. To
protect your privacy, use firewall software:
Windows includes firewall software preinstalled on the computer.
The antivirus program, which is preinstalled on the computer, includes a firewall
program.
Firewall features include logging, reporting, and automatic alarms to monitor all incoming
and outgoing communications.
Under some circumstances, a firewall can block access to Internet games, interfere with
printer or file sharing on a network, or block authorized e-mail attachments. To solve the
problem temporarily, disable the firewall, perform the task that you want to perform, and then
enable the firewall again. To resolve the problem permanently, reconfigure the firewall.
Configuring the computer for automatic Microsoft
software updates
Microsoft continually updates the Windows operating system. Run Windows Update monthly
to install these updates, or keep the operating system up to date by using the Automatic
Updates feature.
When you are connected to the Internet, Windows Update automatically notifies you
(through a pop-up message or icon in the notification area) when critical updates are
available. When you see the Windows Update message, allow the updates to download to
your system. If you update the system weekly, or even monthly, the time required for
download is minimal.
12
Getting Started (features vary by model)
amazon_ug_standard-metric.book Page 13 Monday, July 13, 2009 2:10 PM
Installing critical security updates
CAUTION: To reduce the risk of information damage or loss from security
breaches and computer viruses, install all critical updates from Microsoft
as soon as you receive an alert.
Additional updates to the operating system and other software may have become available
after the computer was shipped. Download all available updates and install them onto the
computer.
Setting up user accounts
When you share a computer with several people, you can set up a user account for each
computer user. Windows uses the information in the user account to determine what files and
folders the computer user can access, when they can make changes to the computer, and
their personal preferences. Each person can access only their own files and settings.
For more information, click the Start button, click Help and Support, and then type User
Accounts into the Search Help box and press Enter. See “Using the Onscreen Help and
Support Center” on page 23.
Guidelines for installing software and hardware
devices
After you set up the computer and complete the initial setup, you may want to install
additional software programs or hardware devices. Keep in mind the following important
guidelines:
Before installation, make a restore point by using the Microsoft System Restore program.
The restore point is a snapshot of the computer settings. By using System Restore, you
ensure that you have a stable set of settings to use.
Choose software that is compatible with the computer; check the operating system,
memory, and other requirements listed for the new software.
Install the new software according to the directions provided by the software
manufacturer. If you need help, check the manufacturer documentation or customer
service information.
For antivirus software, uninstall the existing software program before reinstalling it or
installing a new antivirus program.
NOTE: Use only licensed original software. Installing copied software may be illegal, may
result in an unstable installation, or may infect the computer with a virus.
HP Pavilion All-in-One PC Setup
13
amazon_ug_standard-metric.book Page 14 Monday, July 13, 2009 2:10 PM
Transferring files and settings from an old computer to
your new computer
You can copy files from an old computer to your new computer by using CDs or DVDs,
memory sticks, or personal media drives, or by using the Windows Easy Transfer cable (sold
separately). To transfer files and copy certain settings, such as Web browser Favorites and
address books, use Windows Easy Transfer software, which is included with Windows.
Windows Easy Transfer software guides you to copy files and settings to a storage device or
across the Easy Transfer Cable connected to the old computer. The Easy Transfer Cable is a
USB cable designed specifically to connect two computers and work with the Windows Easy
Transfer software. A standard USB cable does not work.
To transfer your files and settings:
1
Click the Start button.
2
Type Windows Easy Transfer into the Start Search box, and then click Windows Easy
Transfer.
3
Follow the onscreen instructions in the Windows Easy Transfer Wizard to transfer your
files from an old computer to your new one.
For more information, click the Start button, click Help and Support, and then type
moving files into the Search Help box and press Enter. See “Using the Onscreen Help and
Support Center” on page 23.
14
Getting Started (features vary by model)
amazon_ug_standard-metric.book Page 15 Monday, July 13, 2009 2:10 PM
Special Features of Your Computer
Adjusting the Tilt and Swivel
For optimal viewing, adjust the screen tilt to your own preference:
1
Face the front of the computer and hold the base so that you do not topple the computer
while changing the tilt.
2
Adjust the tilt by moving the top edge of the display screen either toward or away from
you (the range is –5° to 30°), without touching the screen.
-5˚
30˚
The computer allows a usable range of motion with the swivel feature.
Special Features of Your Computer
15
amazon_ug_standard-metric.book Page 16 Monday, July 13, 2009 2:10 PM
Webcam
The webcam (A) is located at the top front of the computer.
Use your webcam to:
Create videos from files on your computer.
Create snapshots to view, organize, edit, send, and print.
Create video notes for an enhanced visual calendar and to share.
Initiate live video chats with Windows Live Messenger or another compatible software
program.
Import live videos into a movie-making program to save, send, stream on the Web, or
record to disc.
A
Power/Standby
Capturing webcam video and snapshots
Learn to use CyberLink YouCam to capture videos and snapshots from the webcam:
1
Click the Start button.
2
Click All Programs, CyberLink YouCam, and then click CyberLink YouCam
again.
3
Click Tutorials to view an instructional video.
Having a video chat or making conference calls
To set up a video chat, you must have a connection to the Internet, an ISP, and software that
enables you to make video calls over the Internet. As with chat or instant messenger software,
you can use this kind of software to chat with one or more people at a time. This software
may require a separate subscription.
16
Getting Started (features vary by model)
amazon_ug_standard-metric.book Page 17 Monday, July 13, 2009 2:10 PM
There is a built-in microphone next to the webcam on the front of the computer. A jack for an
external microphone is on the side of the computer. The optimal distance for recording sound
with the microphone is about .5 meters (2 feet) away from the microphone.
Before you can set up a video chat:
1
Download an Internet messenger or video phone call program. Make sure the person
you are calling has compatible video-calling software.
2
Enable your webcam as the default video input. This is usually done through the video
setup in the Tools menu in the software program you are using.
3
Send your video call by following the instructions for the video-calling software
program.
To start a video chat in CyberLink YouCam:
1
Click the Start button.
2
Click All Programs.
3
Click CyberLink YouCam, CyberLink YouCam, and then click Start a
Video Call.
Using the Memory Card Reader
Your computer comes with a multi-format, single slot (6-in-1) memory card reader. Digital
cameras and other digital imaging devices use memory cards, or media, to store digital
picture files. The memory card reader can read from and write to a variety of memory cards.
Supported memory card or media formats include:
Extreme Digital (xD)
Secure Digital (SD)
Secure Digital High-Capacity (SDHC)
MultiMediaCard (MMC)
Memory Stick (MS)
Memory Stick Pro (MS Pro)
Additional media cards can be supported by use of an adapter sleeve:
Mini Secure Digital (Mini SD)
Micro Secure Digital (Micro SD)
Reduced-size Multi Media Card (RS-MMC)
Memory Stick Duo (MS Duo)
Memory Stick Pro Duo (MS Pro Duo)
The card reader is accessible directly on the side of the computer. It has one vertical card slot
that accepts the media.
Special Features of Your Computer
17
amazon_ug_standard-metric.book Page 18 Monday, July 13, 2009 2:10 PM
When you insert media, the Safely Remove Hardware window may appear. If it opens, or if
you open the Safely Remove Hardware window by mistake, click Close.
CAUTION: Do not click Stop in the Safely Remove Hardware window with
the USB Mass Storage Device selected. Doing so removes the operating
system recognition of the memory card reader from your computer, and
you must restart the computer to see the memory card reader again.
Memory card reader
A
The memory card reader LED (A) blinks to indicate that the computer is accessing the memory
card to read or write.
To use the memory card reader:
1
Insert the media into the card slot until it stops.
The memory card reader LED (A) on the memory card reader lights, and the computer
automatically detects the media.
NOTE: You must insert media correctly. Note the direction of the notched corner on the
media. For more information, open the Help and Support Center or refer to the
Support Web site; see “Getting More Information” on page 23. Also, some memory
cards, such as CF Ultra/III, are not compatible with the memory card reader that came
with your computer.
2
Select a program to access your files. You can copy files from or to the media.
Or
If the AutoPlay window does not open, click the Start button, click Computer, and
then double-click the Memory Card icon to display the files on the media. You can
copy files from or to the media.
3
When you are finished, right-click the drive icon, click Eject, check that the memory
card reader LED is on or off, but not blinking, and then remove the media.
CAUTION: Do not try to remove media when the memory card reader LED
is blinking. Doing so may cause loss of data.
18
Getting Started (features vary by model)
amazon_ug_standard-metric.book Page 19 Monday, July 13, 2009 2:10 PM
Using a Vertical CD/DVD Drive
Your computer has an optical disc drive that is installed in a vertical position. The Eject button
is just below drive door. The drive will accept either a standard-sized disc or a minidisc.
1
Face the front of the computer.
2
Press the Eject button to open the CD/DVD tray.
3
Place the disc into the inner circle inside the tray with the label facing out.
4
Holding the back of the tray, press the disc into the center, until the disc clicks into place,
and then press the front of the tray to close it.
Adjusting the Screen Brightness
Your computer has two buttons on the side panel for adjusting the brightness on the screen.
1
Press the upper button (A) to make the screen brighter.
2
Press the lower button (B) to dim the screen brightness.
A
B
To adjust screen resolution, click the Start button, click Control Panel, click Display, and
click the Settings tab. Adjust the screen resolution by moving the adjustment bar to the left or
right. Click OK.
Special Features of Your Computer
19
amazon_ug_standard-metric.book Page 20 Monday, July 13, 2009 2:10 PM
Using Software
NOTE: Some of the programs that are listed may not be included with your model. This is not
a complete list of all included software.
Your computer includes software to:
Record and play CDs.
Record data CDs.
Import and edit video files.
Record video CDs and DVDs.
Organize digital media files.
The following table describes the functionality that is specific to each of these programs. Use
the table to determine which program to use to perform a task.
With this program:
MediaSmart
You can:
View movies on DVD or video CD in the MediaSmart
DVD mode.
Play music from a music collection, create playlists, and
organize music collections on the hard drive.
View, edit, and print pictures in JPG format; create
slideshows; and upload photos to Snapfish for printing or
sharing.
View Internet TV and record and play back TV shows.
View video files on the computer and upload videos to
YouTube.
NOTE: The YouTube Web site is not available in all
countries/regions. YouTube requires an Internet connection,
and you must set up on account.
20
Create and update a playlist for both music and videos.
Getting Started (features vary by model)
amazon_ug_standard-metric.book Page 21 Monday, July 13, 2009 2:10 PM
With this program:
CyberLink DVD Suite
HP Advisor
You can: (continued)
Record data and music files.
Record a copy of an existing music or data CD to use on
the computer.
Create customized music CDs from CDs in your collection,
or from .wav, .mp3, or .wma files. These CDs can be
played in your home or car stereo.
Copy and share data files.
Create archive CDs or DVDs from files on your computer.
Verify that the disc has been created without errors.
Record movie files to create VCDs and DVDs that you can
play on some DVD players.
Copy and share video files.
Capture video files.
Edit video files.
Create LightScribe labels for discs using CyberLink
LabelPrint.
Set up computer functions such as backup or printers.
Explore capabilities to find out what your computer can do.
See status of your computer, plus get alerts and updates.
Discover software and service offers from HP and its
partners.
Access support diagnostics and Help content.
Special Features of Your Computer
21
amazon_ug_standard-metric.book Page 22 Monday, July 13, 2009 2:10 PM
22
Getting Started (features vary by model)
amazon_ug_standard-metric.book Page 23 Monday, July 13, 2009 2:10 PM
Getting More Information
Using the Onscreen Help and Support Center
Information about your computer is in the onscreen Help and Support Center. Here, you can
find links to driver updates, access to technical support options, and information about
commonly asked questions.
To open the Help and Support Center:
Press the Help button, located on select keyboards.
Or
Click the Start button, and then click Help and Support.
Accessing Support on the Web
You can find information for your computer on the Internet:
1
Go to http://www.hp.com/support in your Web browser.
2
Select your country/region and language.
3
Click Support and Drivers.
4
Enter the model number of your computer, and then click Search
view it.
. Click an item to
Finding Additional Guides on the Web
You can find guides for your computer by using the Internet to access the Support Web site:
1
Go to the Support Web site (http://www.hp.com/support) and search for your
model number using the previous procedure.
2
Click Manuals.
Using the PC Help & Tools Folder
The PC Help & Tools folder contains special utilities for computer owners, such as support
information and programs.
To see the items in the PC Help & Tools folder:
1
Click the Start button, All Programs, and then click PC Help & Tools.
2
Click Hardware Diagnostic Tools to view or use these tools.
Getting More Information
23
amazon_ug_standard-metric.book Page 24 Monday, July 13, 2009 2:10 PM
Using HP Advisor Software
(Select models only)
HP Advisor is a desktop tool you use to monitor and access system health information about
key areas of your computer. HP Advisor has three major areas:
PC Dock — Access HP and Partner software directly on your desktop and customize
your dock by dragging and dropping items.
PC Dashboard — Check your computer status at a glance with the PC Dashboard.
Access all the items you need to run your computer from HP and Partners.
PC Discovery — Explore HP and Partner software and online services that are
installed on your computer, and find offers for exciting new software and services.
To open the HP Advisor Dock, click the HP logo on the taskbar.
Using the Computer with Safety and Comfort
Before you begin using the computer, arrange the computer and your work area to maintain
your comfort and productivity. Refer to the Safety & Comfort Guide for important ergonomic
information:
Click the Start button, click All Programs, click User Guides, and then click
Safety & Comfort Guide.
Or
Type
http://www.hp.com/ergo
into the Web browser address box, and then press Enter on the keyboard.
Upgrading and Servicing Your PC
Refer to the Upgrading and Servicing Guide:
Click the Start button, click All Programs, click User Guides, and then click
Upgrading and Servicing Guide.
If not present, follow the steps in “Finding Additional Guides on the Web” on page 23,
and then select Upgrading and Servicing Guide.
24
Getting Started (features vary by model)
amazon_ug_standard-metric.book Page 25 Monday, July 13, 2009 2:10 PM
Troubleshooting and Maintenance
This section contains:
Troubleshooting tables in “Troubleshooting Computer Problems” on page 25.
Software repair information in “Software Troubleshooting” on page 39.
Maintenance information and guidelines in “Maintenance” on page 42.
For more information, refer to the Help and Support Center or access the Support Web site.
(See “Getting More Information” on page 23.)
Refer to the documentation provided by the product manufacturer for information about
peripheral-specific problems, such as issues with a printer.
Troubleshooting Computer Problems
These tables present some symptoms of issues you may encounter while installing, starting up,
or using your computer. The tables also provide possible solutions you can try.
The troubleshooting tables appear in the following order:
“Computer does not start” on page 26
“Power” on page 27
“Display” on page 27
“Keyboard and mouse (with cable)” on page 27
“Wireless keyboard and mouse” on page 29
“Audio and speakers” on page 31
“Internet access” on page 32
“CD and DVD players” on page 33
“Hardware installation” on page 36
“Performance” on page 38
“Memory card reader” on page 38
Troubleshooting and Maintenance
25
amazon_ug_standard-metric.book Page 26 Monday, July 13, 2009 2:10 PM
Computer does not start
Symptom
Possible solution
Computer will not turn
on or start.
Ensure that the cables connecting the computer to the external
power source are plugged in properly.
When the cables connecting the computer to the external
power source are plugged in properly, and the wall outlet is
functioning, the green power supply light on the back of the
computer should be on; if it is not, refer to the Limited Warranty
and Support Guide to contact Support.
Test the wall outlet by connecting a different electrical
device to it.
Incompatible memory (RAM) may have been installed. Reinstall
the old memory to return your computer to its original state. For
instructions, refer to the Upgrading and Servicing Guide.
Computer seems to be
locked up and is not
responding.
Use the Windows Task Manager to close any programs not
responding, or restart the computer:
1
Press the Ctrl, Alt, and Delete keys on the keyboard
simultaneously.
2
Click Start Task Manager.
3
Select the program that is not responding, and then click
End Task.
If closing programs does not work, restart the computer:
1
Press the Ctrl, Alt, and Delete keys on the keyboard
simultaneously.
2
Click the arrow next to the red Shut Down button, and
then click Restart.
Or
Error message: Hard
disk drive error.
26
1
Press and hold the On button for 5 or more seconds to turn
off the computer.
2
Press the On button to start the computer.
Refer to the Limited Warranty and Support Guide to contact
Support.
Getting Started (features vary by model)
amazon_ug_standard-metric.book Page 27 Monday, July 13, 2009 2:10 PM
Power
Symptom
Possible solution
Error message: Invalid
system disk or
Non-System disk or
Disk error.
When optical disc drive activity stops, remove the disc and
press the spacebar on the keyboard. The computer should
start up.
Computer does not turn
off when the On button
is pressed.
Press and hold the On button until the computer turns off.
Computer shuts down
automatically.
The computer may be in an exceedingly hot environment. Let it
cool down.
Check power settings.
Ensure computer air vents are not blocked and internal fan is
running. Note that your computer may not have an internal fan.
Display
Symptom
Possible solution
Screen is blank, and
power light is not lit.
Reconnect the power plug to the back of the computer and to
the wall outlet.
Press the On button on the front of the computer.
Screen is blank.
Press the space bar on the keyboard or move the mouse to
make the screen display visible again.
Press the Esc key on the keyboard to resume from Sleep or
Hibernate mode.
Press the On button to turn on the computer.
Images on the screen
are too large or too
small, or the images are
fuzzy.
Adjust the monitor resolution setting in Windows 7:
1
Click the Start button, and then click Control Panel.
2
Under Appearance and Personalization, click Adjust
Screen Resolution.
3
Adjust resolution as necessary, and then click Apply.
Keyboard and mouse (with cable)
Symptom
Possible solution
Keyboard commands
and typing are not
recognized by the
computer.
Turn off the computer by using the mouse, unplug and
reconnect the keyboard to the back of your computer, and then
turn on your computer.
Troubleshooting and Maintenance
27
amazon_ug_standard-metric.book Page 28 Monday, July 13, 2009 2:10 PM
Keyboard and mouse (with cable) (continued)
Symptom
Possible solution
Mouse (with cable)
does not work or is not
detected.
Unplug and reconnect the mouse cable to your computer.
Cursor does not
respond to mouse
movement.
Restart your computer by using the keyboard:
Cursor responds slowly,
moves only vertically or
horizontally, or does not
track smoothly.
If the mouse is still not detected, turn off the computer, unplug
and reconnect the mouse cable, and then restart the computer.
1
Press the Alt and Tab keys on the keyboard simultaneously
to navigate to an open program.
2
Press the Ctrl and S keys on the keyboard
simultaneously to save your changes in the selected
program (Ctrl+S is the keyboard shortcut for Save on
most—not all—programs).
3
Repeat step 1 and step 2 to save changes in all open
programs.
4
After saving changes in all open programs, press the Ctrl
and Esc keys on the keyboard simultaneously to display
the Windows Start Menu.
5
Use the arrow keys to select the Arrow button next to
Shut Down, select Shut Down, and then press the Enter
key on the keyboard.
6
After the shutdown is complete, unplug and reconnect the
mouse connector to the back of your computer, and then
turn on your computer.
For an optical mouse:
Clean the optical mouse: Gently wipe the light sensor lens
on the bottom of the mouse with a lint-free cloth (not
paper).
Use a mouse pad, white sheet of paper, or other less
reflective surface under the mouse.
For detailed cleaning instructions, go to:
http://www.hp.com/support
Select your country/region and language, search on your
computer model number, and then search on the keyword
cleaning.
I cannot move the
cursor using the arrow
keys on the number
key pad.
28
Press the Num Lock key on the keyboard to turn off the Num
Lock light. The Num Lock light should not be on if you want to
use the arrow keys on the number key pad.
Getting Started (features vary by model)
amazon_ug_standard-metric.book Page 29 Monday, July 13, 2009 2:10 PM
Wireless keyboard and mouse
Symptom
Wireless keyboard or
mouse does not work or
is not detected.
Possible solution
A
Check for these problems:
Ensure you are using the wireless keyboard or wireless
mouse within range of the receiver, approximately
10 meters (32 feet) for normal use, and within 30 cm
(12 inches) during initial setup or for resynchronization.
Check the LED on the mouse to indicate battery power
level. When the mouse powers up:
If the LED is green, the mouse has full power.
If the battery level is low, the LED will be amber and
will fade in and out 10 times continuously.
If the battery level is below 2.0 V, the LED will not turn
on, and the battery will need to be replaced.
Replace the batteries in the keyboard and mouse; do not
use rechargeable batteries: Turn the devices over, turn the
mouse off, take off the battery cover, remove the old
batteries, and insert new alkaline batteries. Then turn on
the mouse and press the Connect button.
Ensure the mouse is not in Suspend mode, which occurs
after 20 minutes of inactivity. Click the left mouse button to
reactivate it.
B
Resynchronize the keyboard and mouse to the
receiver:
The receiver, wireless keyboard, and wireless mouse
shown in the illustrations are examples; your models
may vary.
IMPORTANT: During these steps, place the wireless
keyboard and wireless mouse on the same level as the
receiver, within 30 cm (12 inches) of the receiver, and
away from interference from other devices.
1
Unplug and reconnect the receiver into a USB connector
on the computer.
The receiver may have an LED light (A).
A
Troubleshooting and Maintenance
29
amazon_ug_standard-metric.book Page 30 Monday, July 13, 2009 2:10 PM
Wireless keyboard and mouse (continued)
Symptom
Wireless keyboard or
mouse does not work or
is not detected.
(continued)
Possible solution
2
Check that the mouse is on (B), and push and hold the
Connect button (C) on the underside of the mouse for
5 to 10 seconds.
Off
B
On
C
3
After the mouse connection is established, continue with
the steps that follow to repeat the procedure for the
keyboard.
4
Push and hold the Connect button (D) on the underside of
the keyboard for 5 to 10 seconds.
D
30
Connect
NOTE: The receiver
connection session times
out after 60 seconds. To
ensure the connection
was established, and
that the receiver did not
time out instead, move
the mouse and check for
response on the screen.
Getting Started (features vary by model)
amazon_ug_standard-metric.book Page 31 Monday, July 13, 2009 2:10 PM
Audio and speakers
Symptom
Possible solution
No sound is produced.
Press the Mute button on the keyboard to see whether the Mute
feature is enabled.
Or
1
Right-click the Volume icon on the taskbar, and
then click Open Volume Mixer.
The Volume Mixer settings window opens.
2
If programs are muted, click the Mute button to unmute.
To increase the volume, click the Volume icon on the task bar,
or use the keyboard controls. Check the volume setting in your
software program.
If you are using external speakers, make sure that you
connected powered (active) speakers and that they are
turned on.
Turn off your computer, and then unplug and reconnect the
external speakers. Ensure the external speakers are connected
to a Line Out connector.
To resume from Sleep mode, press the Sleep button (select
models only), or press the Esc key on the keyboard.
Unplug headphones if they are connected to your computer.
Troubleshooting and Maintenance
31
amazon_ug_standard-metric.book Page 32 Monday, July 13, 2009 2:10 PM
Internet access
Symptom
Possible solution
I cannot connect to the
Internet.
Contact your ISP for assistance.
Verify that you are using the proper cables for your Internet
connection type.
Run the wireless setup wizard:
1
Click the Start button, and then click Control Panel.
2
Click Network and Internet, and then click
Network and Sharing Center.
3
In the Network and Sharing Center window, click Set up
a connection or network to open the wizard.
4
Follow the onscreen instructions.
Use Device Manager to verify that the integrated WLAN device
is installed on the computer correctly:
32
1
Click the Start button.
2
Type Device Manager into the Start Search box, and then
click Device Manager.
3
Click Network adapters. Your WLAN device should
be listed here. The WLAN device may include the term
wireless, wireless LAN, or 802.11.
4
Click the Start button.
5
Type Network and Sharing Center into the Start Search
box, and then click Network and Sharing Center to
open the Network and Sharing Center window.
6
Click Connect to a network, and then follow the
onscreen instructions.
Getting Started (features vary by model)
amazon_ug_standard-metric.book Page 33 Monday, July 13, 2009 2:10 PM
CD and DVD players
Symptom
Possible solution
The CD or DVD drive
cannot read a disc, or it
takes too long to start.
Ensure the disc is inserted with the label facing out and
centered in the tray.
Wait at least 30 seconds for the drive to determine the type of
media.
Clean the disc with a disc cleaning kit, available from most
computer stores.
The driver may be corrupted or outdated. For detailed
information about restoring and updating drivers, see
“Updating drivers” on page 39.
I cannot remove a
CD or DVD.
Turn on your computer, and press the Eject button nearest the
drive to open the tray.
If you suspect a problem with the Eject button itself:
I cannot play a DVD
movie on a DVD player.
1
Click the Start button, and then click Computer.
2
Right-click the CD or DVD drive you want to open.
3
Select Eject from the menu.
4
If the disc is stuck, stick a pin in
the hard eject button (A), a small
pin hole on side of the computer,
to release it.
A
Your DVD player cannot play video files that were recorded
onto the DVD as data files. To play a movie properly, use a
video recording program. Some video files may be viewed on
a computer, but not on a home DVD video player.
Troubleshooting and Maintenance
33
amazon_ug_standard-metric.book Page 34 Monday, July 13, 2009 2:10 PM
CD and DVD players (continued)
Symptom
Possible solution
I cannot create (record)
a disc.
Ensure the disc is inserted with the label facing out and
centered in the tray.
Verify that you are using the correct disc type (media) for the
drive. Try a different brand of disc.
Ensure the disc is clean and undamaged. If recording stopped
during a recording session, the disc may be damaged; use a
different disc.
Use the correct type of disc for the type of files you are
recording.
When using a CD-R disc, ensure it is blank if recording music,
and that it is blank or appendable (with space to add more
data files) if recording data.
Verify that you are using the correct disc type when you make a
copy of a disc. Some recording programs can record only to
the same disc type as the source. For example, you can record
a DVD only to a DVD+R/-R or a DVD+RW/-RW disc, and you
can record a CD only to a CD-R or a CD-RW disc.
Select a slower write speed for the recording drive, if a slower
speed is available.
The recording software may not let you add a track if it exceeds
the available space on your disc. You can make space
available by removing one or more tracks from the list before
recording the files to the disc.
Close all software programs and windows before recording.
Ensure you have enough available space on your hard disk
drive to store a temporary copy of the content.
Click the Start button, and then click Computer. Right-click
the hard disk drive, and then click Properties to view the
available space.
If you are on a network, copy the files from a network drive to
your hard disk drive first, and then record them to disc.
Close all programs and windows, and then restart your
computer.
34
Getting Started (features vary by model)
amazon_ug_standard-metric.book Page 35 Monday, July 13, 2009 2:10 PM
Video
Symptom
Possible solution
Some video files do
not play.
Your file may be corrupt or in an unsupported format. Open the
video file in a video editor, and then resave the file in a
supported format.
Codec error messages
appear when I try to
play certain video files.
Open the file in Windows Media Player. Ensure Windows
Media Player is configured to automatically download codecs.
If the correct codec is available, the file will play. Note
that you must be connected to the Internet to download the
codec file.
If the correct codec is not available, check to see whether
there is an update available for Windows Media Player.
For more information, open Windows Media Player Help and
search for codec.
Error message: Files
Needed To Display
Video Are Missing or
Corrupt.
1
Click the Start button.
2
Type Device Manager into the Start Search box, and then
click Device Manager to open the Device Manager
window.
3
Click the plus sign (+) next to Sound, video and game
controllers.
4
Right-click TV tuner (select models only), and then click
Update Driver Software.
5
Select Search automatically for updated driver
software.
6
Follow the instructions to update the driver.
7
If you are prompted, restart the computer.
Troubleshooting and Maintenance
35
amazon_ug_standard-metric.book Page 36 Monday, July 13, 2009 2:10 PM
Hardware installation
Symptom
Possible solution
A new device is not
recognized as part of
the system.
Install the device driver provided with the device, or download
and install the driver from the device manufacturer Web site.
You may need an updated driver for Windows. Contact the
device vendor directly for an update.
For HP peripheral devices, visit the HP Web site:
http://www.hp.com/support
Ensure that all cables are properly and securely connected and
that the pins in the cable or connector are not bent.
Turn off the computer, turn on the external device, and then turn
on the computer to integrate the device with the computer.
Disable the automatic settings in the operating system for the
new device, and choose a basic configuration that does not
cause a resource conflict.
You can also reconfigure or disable devices to resolve the
resource conflict.
A new device does
not work.
36
To install or uninstall a device driver, you must be logged in
with administrative privileges. If you need to switch users, click
the Start button, click the Arrow button next to Shut Down,
and then click Switch User. Choose a user with administrative
privileges.
Getting Started (features vary by model)
amazon_ug_standard-metric.book Page 37 Monday, July 13, 2009 2:10 PM
Hardware installation (continued)
Symptom
Possible solution
A device does not work
after installing a new
device.
To resolve a device conflict, you may need to disable one of the
devices or uninstall an old device driver:
1
Click the Start button.
2
Type Device Manager into the Start Search box, and then
click Device Manager to open the Device Manager
window.
3
Click the plus sign (+) next to the problem device and
check for an exclamation point in a yellow circle near the
device icon. The exclamation point means there is a
device conflict or problem with the device. Exclamation
points do not always appear when a device is not
working properly.
4
If you have removed a hardware device, but the device
driver is still listed in the Device Manager, this may be
causing the device conflict. To uninstall the old driver so
that the new device driver works properly, right-click the
device, click Uninstall, and then click OK.
5
Right-click the name of the device, and then select
Properties.
6
Click the General tab to see whether your device is
enabled and working properly. If it is available, click the
Troubleshoot button, and follow the onscreen
instructions in the device troubleshooter wizard.
7
Restart the computer. Click the Start button, click the
Arrow button next to Shut Down, and then click Restart.
Troubleshooting and Maintenance
37
amazon_ug_standard-metric.book Page 38 Monday, July 13, 2009 2:10 PM
Performance
Symptom
Possible solution
Computer displays a
processor speed that is
lower than expected.
This happens when the processor is automatically running in a
lower power state, because the applications running do not
require the maximum processing power.
Verify that your system contains the processor you purchased.
To verify, click the Start button, right-click Computer, click
Properties, and under the General tab check the processor
installed on your system.
Software programs and
files take longer than
expected to open or
respond.
If you created multiple user accounts on your computer, ensure
other users are not logged in. If there are multiple users logged
in simultaneously, system resources must be shared among
them.
For information about other tasks, see “Maintenance tasks” on
page 42.
Memory card reader
Symptom
Possible solution
Memory card reader
cannot read the
memory card.
Do not insert or remove memory cards when the memory card
reader LED is flashing. Doing so may cause data loss or
permanent damage to the card reader.
Some memory cards have a Read/Write or a Security switch.
Ensure the switch is set to Write Enabled before you attempt to
write data to the card.
Ensure the amount of stored data does not exceed the storage
limit of the memory card.
Ensure the memory card is one of the supported types:
Memory Stick (MS), Memory Stick Pro (MS Pro),
MultiMediaCard (MMC), Secure Digital (SD),
Secure Digital High-Capacity (SDHC), or Extreme Digital (xD).
Additional media card types can be supported by use of an
adapter sleeve: Mini Secure Digital (Mini SD),
Micro Secure Digital (Micro SD),
Reduced-sized MultiMediaCard (RS-MMC),
Memory Stick Duo (MS Duo), or
Memory Stick Pro Duo (MS Pro Duo).
38
Getting Started (features vary by model)
amazon_ug_standard-metric.book Page 39 Monday, July 13, 2009 2:10 PM
Memory card reader (continued)
Symptom
Possible solution
Memory card reader
cannot read the
memory card.
(continued)
Ensure the memory card is fully inserted into the slot and the
LED is on.
Inspect the ends of the memory cards for dirt or material that
closes a hole or spoils a metal contact. Clean the contacts with
a lint-free cloth and a small amount of isopropyl alcohol.
Replace the memory card if necessary.
Software Troubleshooting
Your computer uses the operating system and installed software programs during normal
operation. If your computer works improperly or stops because of the software, you may be
able to repair it.
Some software repairs are as simple as restarting your computer, and others require
performing a system recovery from files on your hard disk drive.
Software repair overview
The most efficient way to repair software problems is simply to restart the computer or turn the
computer off completely and then power it back up again. If this does not work, then explore
the following methods for fixing your computer if you are experiencing software problems:
Updating drivers (see the following section, “Updating drivers”).
Microsoft System Restore (see “Microsoft System Restore” on page 40) — Restores your
computer configuration to a configuration that was in use before the current software
problem existed.
Software program and hardware driver reinstallation (See “Software program and
hardware driver reinstallation” on page 41) — Allows reinstallation of the factoryinstalled software or hardware driver by using the Recovery Manager program.
System recovery (see “System Recovery” on page 44) — Erases and reformats the hard
disk drive, deleting all data files you have created, and then reinstalls the operating
system, programs, and drivers.
Updating drivers
A driver is a software program that enables your computer to communicate with an attached
device, such as a printer, hard disk drive, mouse, or keyboard.
Complete the following procedure to update a driver, or to revert to an earlier version of the
driver if the new one does not solve your problem:
1
Click the Start button.
2
Type Device Manager into the Start Search box, and then click Device Manager to
open the Device Manager window.
3
Click the plus sign (+) to expand the type of device you want to update or rollback. (For
example, DVD/CD-ROM drives).
Troubleshooting and Maintenance
39
amazon_ug_standard-metric.book Page 40 Monday, July 13, 2009 2:10 PM
4
Double-click the specific item (for example, HP DVD Writer 640b).
5
Click the Driver tab.
6
To update a driver, click Update Driver, and then follow the onscreen instructions.
Or
To revert to an earlier version of a driver, click Rollback Driver, and then follow the
onscreen instructions.
Microsoft System Restore
Microsoft Windows 7 includes a feature that enables you to restore your computer
configuration to a configuration that was in use before the current software problem existed.
The feature does this by creating a restore point where it records the computer settings at that
time and date.
When a new program is installed, the operating system automatically creates a restore point
before it adds the new software. You can also set restore points manually.
If you experience a problem that you think may be due to software on your computer, use
System Restore to return the computer to a previous restore point.
NOTE: Always use this System Restore procedure before you use the system recovery
program.
To start a System Restore:
1
Close all open programs.
2
Click the Start button, right-click Computer, and then click Properties.
3
Choose System protection, System Restore, and then click Next.
4
Follow the onscreen instructions.
To manually add restore points:
1
Close all open programs.
2
Click the Start button, right-click Computer, and then click Properties.
3
Click System protection.
4
Under Protection Settings, select the disk for which you want to create a restore point.
5
Click Create.
6
Follow the onscreen instructions.
For more information about software restore points:
1
Click the Start button, and then click Help and Support.
2
Type system restore in the Search Help box, and then press Enter.
40
Getting Started (features vary by model)
amazon_ug_standard-metric.book Page 41 Monday, July 13, 2009 2:10 PM
Software program and hardware driver reinstallation
If an individual factory-installed software program or hardware driver is damaged, you can
reinstall it by using the Recovery Manager program (select models only).
NOTE: Do not use the Recovery Manager program to reinstall software programs that came
on CDs or DVDs included in the computer box. Reinstall these programs directly from the CDs
or DVDs.
Before you uninstall a program, be sure you have a way to reinstall it. Check that it is still
available from where you initially installed it (for example, discs or the Internet). Or check that
the program is in the list of programs you can reinstall from the Recovery Manager.
To check the list of installable programs in the Recovery Manager:
1
Click the Start button, All Programs, Recovery Manager, and then click
Recovery Manager. If prompted, click Yes to allow the program to continue.
2
Under I need help immediately, click Software Program Reinstallation.
3
Click Next at the Welcome screen.
A list of programs opens. Check whether your program is there.
To uninstall a program:
1
Close all software programs and folders.
2
Uninstall the damaged program:
a
Click the Start button, and then click Control Panel.
b
Under Programs, click Uninstall a program.
c
Select the program you want to remove, and then click Uninstall.
d
Click Yes if you want to continue with the uninstall process.
To reinstall a program using the Recovery Manager:
1
Click the Start button, click All Programs, click Recovery Manager, and then
click Recovery Manager.
2
Click Software Program Reinstallation.
3
Click Next at the Welcome screen.
4
Choose the program you want to install, click Next, and follow the onscreen
instructions.
5
When you have finished reinstalling, restart the computer.
NOTE: Do not skip this last step. You must restart the computer after recovering software
programs or hardware drivers.
Troubleshooting and Maintenance
41
amazon_ug_standard-metric.book Page 42 Monday, July 13, 2009 2:10 PM
Maintenance
This section includes information about tasks you can perform to help ensure trouble-free
operation of your computer, and to ease the recovery of important information on your
computer if problems arise in the future.
Maintenance tasks
It is important that you perform simple maintenance of your computer to ensure that it works
at peak performance.
Weekly
Software Cleanup
Using Disk Cleanup or safe third-party cleaning tools removes
junk files and temporary files that accumulate and slow down
your system. Also, check for programs you no longer need and
uninstall them.
Defragmentation
Running Disk Defragmenter keeps your hard disk in good
condition, as well as improves system performance. Frequently
performing this task does not harm your system.
Virus Scan
Performing a full virus scan every week can catch anything that
may have slipped through unnoticed. Most antivirus products
have a scheduling feature to keep track of this automatically.
Monthly
Hardware Cleanup
Thoroughly clean the inside and outside of your computer.
Software Updates
Using Windows Updates can fix operating system bugs and
improve performance. Also, be sure to check for driver updates
for your hardware and new versions of your favorite programs.
Hard Disk Diagnostic
Sometimes a failing hard disk can be caught beforehand,
saving you a lot of surprises in the future.
Yearly
System Recovery
42
In time, your system may still get bogged down, depending on
the usage of the computer. Use System Recovery to wipe your
Windows operating system installation clean, restoring it to the
original configuration when you first powered up your system.
Remember to make a backup first! Before proceeding with a
recovery, see “System Recovery” on page 44 for further details.
Getting Started (features vary by model)
amazon_ug_standard-metric.book Page 43 Monday, July 13, 2009 2:10 PM
Creating data backup discs
Use CD or DVD recording (or burning) software that is installed on your computer to create
backup discs of important information, including personal files, e-mail messages, and Web
site bookmarks. You can also move data to an external hard disk drive.
When writing data to a backup disc, use software that includes write verification
functionality. This feature compares the data on your hard disk drive with the data copied to
the disc to ensure it is an exact copy. Depending on your disc recording software, you may
need to manually enable this feature (refer to the software documentation).
If you encounter recording issues, try alternate media (different types or brands). Also, use the
Windows Explorer tool to view your files and verify content was copied over. To open
Windows Explorer, right-click the Start button, and then click Explore.
Creating system recovery discs
This is a one-time procedure that you should perform while your computer is working
properly. If you encounter problems with your computer later, you can restore it to its original
factory settings by using the system recovery discs that you created. Refer to “Creating
recovery discs” on page 45 for details.
Keeping the computer free of dust, dirt, and heat
Keeping your computer system free of dust, dirt, and heat will prolong its life. Dust, pet hair,
and other particles can build up, creating a blanket effect; as a result, components can
overheat, or, in the case of the keyboard and mouse, not work smoothly and effectively.
Check your system once a month for visible signs of dust and debris, and clean it about once
every three months.
Cleaning the computer and monitor
1
Unplug the computer from its power source.
2
Use a clean, dry cloth to dust the computer and the monitor.
3
Use a clean cloth dampened with warm water to wipe the computer case.
Do not use water on the monitor screen.
NOTE: If there is sticker residue or a spill on the computer, use isopropyl or rubbing
alcohol and a lint-free cloth to remove it.
4
Use a clean cloth to dry the computer case.
5
Use a clean, dry cloth to clean the monitor screen, or, for more thorough cleaning use
an antistatic screen cleaner and a clean cloth.
Troubleshooting and Maintenance
43
amazon_ug_standard-metric.book Page 44 Monday, July 13, 2009 2:10 PM
Cleaning the computer vents
Air vents keep the computer and monitor cool. To maintain efficient air flow, keep these vents
clean by using a small battery-powered vacuum cleaner. (A battery-powered vacuum cleaner
eliminates the risk of electric shock.)
1
Run the vacuum over the vents in the computer case.
2
Remove any debris that has accumulated in and around the computer connectors (for
example, the Ethernet and USB connectors).
Cleaning the keyboard and mouse
When cleaning the keyboard keys, use a low setting on the battery-powered vacuum cleaner,
to avoid removing key caps and springs.
1
Vacuum between the keys of the keyboard and along the grooves.
2
Use a clean, dry cloth and isopropyl alcohol to clean buildup on the keyboard keys and
along its edges.
3
Wipe the body of the mouse and the mouse cord with cleaning wipes or a cloth and
cleanser.
If you have a roller ball mouse, clean the ball and rollers inside:
1
Turn the mouse upside down.
2
Rotate the ball-cover ring counterclockwise to remove the ring and release the roller ball.
3
Rinse the roller ball with soap and warm water.
4
Clean the rollers inside the mouse with a cotton swab dampened with isopropyl alcohol.
5
After the roller ball and rollers are completely dry, replace the ball and ball-cover ring.
System Recovery
System recovery completely erases and reformats the hard disk drive, deleting all data files
you have created. System recovery reinstalls the operating system, programs, and drivers.
However, you must reinstall any software that was not installed on the computer at the
factory. This includes software that came on CDs included in the computer accessory box,
and software programs you installed after purchase.
You must choose one of the following methods to perform a system recovery:
Recovery Image — Run the system recovery from a recovery image stored on your hard
disk drive. The recovery image is a file that contains a copy of the original factoryshipped software. To perform a system recovery from a recovery image, see “System
recovery from the Windows 7 Start Menu” on page 46.
NOTE: The recovery image uses a portion of the hard disk drive that cannot be used for
data storage.
44
Recovery Discs — Run the system recovery from a set of recovery discs that you create
from files stored on your hard disk drive. To create recovery discs, see the next section.
Getting Started (features vary by model)
amazon_ug_standard-metric.book Page 45 Monday, July 13, 2009 2:10 PM
Creating recovery discs
Complete the procedure described in this section to create a set of recovery discs from the
recovery image stored on your hard disk drive. This image contains the operating system and
software program files that were originally installed on your computer at the factory.
You can create only one set of recovery discs for your computer. Furthermore, the recovery
discs you create can be used only with your computer.
Choosing recovery discs
To create recovery discs, your computer must have a DVD writer.
Use DVD+R or DVD-R blank media to create your system recovery discs.
You cannot use CDs or DVD+RW, DVD-RW, DVD+RW DL, DVD-RW DL, DVD+R DL, or
DVD-R DL discs to create recovery discs.
Use high-quality discs to create your set of recovery discs. The verification standard for the
recovery disc creation process is very high. You may see error messages such as Recording
failure when writing disc or Error detected during disc verification.
Your discs may be rejected if they are not defect-free. You will be prompted to insert a new
blank disc to try again. It is normal that some of your discs may be rejected.
The number of discs in the recovery disc set depends on your computer model (typically 1–3
DVDs). The Recovery Disc Creator program tells you the specific number of blank discs
needed to make the set.
The process takes some time to verify that the information written on the disc is correct. You
can quit the process at any time. The next time you run the program, it resumes where it
left off.
To create recovery discs:
1
Close all open programs.
2
Click the Start button, click All Programs, click Recovery Manager, and then
click Recovery Disc Creation. If prompted, click Yes to allow the program to
continue.
3
Follow the onscreen instructions. Label each disc as you make it (for example,
Recovery 1, Recovery 2).
4
Store the recovery discs in a safe place.
System recovery options
You should attempt a system recovery in the following order:
1
Through the hard disk drive, from the Windows 7 Start menu.
2
Through the hard disk drive, by pressing the F11 key on the keyboard during system
startup.
3
Through recovery discs that you create.
4
Through recovery discs purchased from HP Support. To purchase recovery discs, go to
http://www.hp.com/support and visit the Software & Driver downloads page for
your computer model.
Troubleshooting and Maintenance
45
amazon_ug_standard-metric.book Page 46 Monday, July 13, 2009 2:10 PM
System recovery from the Windows 7 Start Menu
If the computer is working, and Windows 7 is responding, use these steps to perform a
system recovery.
NOTE: System recovery deletes all data and programs you created or installed after
purchase. Therefore, ensure you have backed up, to a removable disc, any data you want
to keep.
1
Turn off the computer.
2
Disconnect all peripheral devices from the computer, except the keyboard and mouse.
3
Turn on the computer.
4
Click the Start button, click All Programs, click Recovery Manager, and then
click Recovery Manager. If prompted, click Yes to allow the program to continue.
5
Under I need help immediately, click System Recovery.
6
Select Yes, and then click Next.
Your computer restarts.
NOTE: If your system does not detect a recovery partition, it will prompt you to insert a
recovery disc. Insert the disc and proceed to Step 7 in the section “Starting system
recovery from user-created recovery discs” on page 47.
7
Under I need help immediately, click System Recovery.
8
If you are prompted to back up your files, and you have not done so, select Back up
your files first (recommended), and then click Next. Otherwise, select Recover
without backing up your files, and then click Next.
System recovery begins. After system recovery is complete, click Finish to restart the
computer.
9
Complete the registration process, and wait until you see the desktop.
10 Turn off the computer, reconnect all peripheral devices, and turn the computer back on.
11 Perform the procedure “Performing the post-recovery procedure” on page 48.
System recovery at system startup
If Windows 7 is not responding, but the computer is working, use these steps to perform a
system recovery:
NOTE: System recovery deletes all data and programs you created or installed after
purchase. Therefore, ensure you back up, to a removable disc, any data you want to keep.
1
Turn off the computer. If necessary, press and hold the On button until the computer
turns off.
2
Disconnect all peripheral devices from the computer, except the keyboard and mouse.
3
Press the On button to turn on the computer.
46
Getting Started (features vary by model)
amazon_ug_standard-metric.book Page 47 Monday, July 13, 2009 2:10 PM
4
As soon as you see the initial company logo screen appear, repeatedly press the F11
key on your keyboard until the Windows is Loading Files... message appears on the
screen.
5
Under I need help immediately, click System Recovery.
6
If you are prompted to back up your files, and you have not done so, select Back up
your files first (recommended), and then click Next. Otherwise, select Recover
without backing up your files, and then click Next.
System recovery begins. After system recovery is complete, click Finish to restart the
computer.
7
Complete the registration process, and wait until you see the desktop.
8
Turn off the computer, reconnect all peripheral devices, and turn the computer back on.
9
Perform the procedure “Performing the post-recovery procedure” on page 48.
Starting system recovery from user-created recovery discs
This section contains the procedure for performing a system recovery from the recovery discs
you created as described in “Creating recovery discs” on page 45.
NOTE: System recovery deletes all data and programs you created or installed after
purchase. Therefore, ensure you back up, onto a removable disc, any data you want to keep.
To perform a system recovery using recovery discs:
1
If the computer is working, create a backup DVD containing all the data files you want
to save. When you are done, remove the backup disc from the drive tray.
CAUTION: All data on the hard disk drive will be deleted. You will lose
data if it is not backed up.
2
Insert recovery disc #1 into the DVD drive tray, and close the tray.
3
If the computer works, click the Start button, click the Arrow button next to Shut Down,
and then click Shut Down.
Or
If the computer is not responding, press and hold the On button for approximately 5
seconds, or until the computer turns off.
4
Disconnect all peripheral devices from the computer, except the keyboard and mouse.
5
Press the On button to turn on the computer.
If you are prompted to choose between running System Recovery from disc or from hard
drive, select Run program from disc, and then click Next.
6
Under I need help immediately, click Factory Reset.
7
If you are prompted to back up your files, and you have not done so, select Back up
your files first (recommended) button, and then click Next. Otherwise, select
Recover without backing up your files button, and then click Next.
8
If you are prompted to insert the next recovery disc, do so.
Troubleshooting and Maintenance
47
amazon_ug_standard-metric.book Page 48 Monday, July 13, 2009 2:10 PM
9
When the Recovery Manager is finished, remove all recovery discs from the system.
10 Click Finish to restart the computer.
11 After restarting the computer, see “Setting Up Your Computer” on page 3.
Performing the post-recovery procedure
1
At the Welcome to Microsoft Windows screen, follow the onscreen setup instructions.
2
Follow the instructions in “Turning On Your Computer for the First Time” on page 4.
Additional Troubleshooting
For additional troubleshooting solutions, refer to the following:
HP Support Assistant
HP Support Assistant helps you maintain your PC performance and resolve problems faster
with automated updates, onboard diagnostics, and guided assistance.
To open HP Support Assistant, click the Start button, All Programs, HP, and then click
HP Support Assistant.
Windows 7 Troubleshooting Tools
Windows 7 provides troubleshooting tools that can automatically troubleshoot and fix
common computer problems. To access the Windows 7 Troubleshooting Tools:
1
Click the Start button, and then click Control Panel.
2
Click System and Security.
3
Under Action Center, click Find and fix problems (troubleshooting).
48
Getting Started (features vary by model)
amazon_ug_standard-metric.book Page 49 Monday, July 13, 2009 2:10 PM
Index
A
antivirus, installing program 13
B
backup 43
buttons
Eject, for the CD/DVD drive 19
Off, See turning off computer 4
C
card reader, memory 17
carpal tunnel syndrome 24
CD/DVD drives
troubleshooting installation 33–34
using 19
cleaning 43
computer
cleaning 43
Help & Tools 23
setting up 3
transferring files 14
turning on the computer 4
connecting
headphones 6
microphone 6
speakers 6
wired network 8
wireless network 8
CyberLink DVD Suite
features 21
D
digital picture 17
display
troubleshooting 27
drivers, update 39
E
eject a CD/DVD 19
Ethernet connection 8
H
hardware
troubleshooting installation 36–37
headphones
connecting 6
Help and Support 23
Hibernate mode 4
HP Advisor 21, 24
I
Internet
troubleshooting 32
Internet security 12
K
keyboard and mouse
troubleshooting
wired 27–28
wireless 29–30
L
LAN (local area network)
checking wireless LAN device 10
connecting
wired network 8
wireless network 8
setting up 8
locked up, computer 26
locking the computer 4
M
maintenance tasks 42
MediaSmart 20
memory card reader
location 1
troubleshooting 38
using 17
microphone
adjusting recording levels 7
connecting 6
selecting in Windows 7
minidisc 19
Index
49
amazon_ug_standard-metric.book Page 50 Monday, July 13, 2009 2:10 PM
N
T
Network Interface Card (NIC) 8
P
passwords 11
performance
troubleshooting 38
R
recording level, adjusting 7
Recovery Manager 41
reinstall a software program 41
repairing software 39
repetitive strain injury (RSI), see Safety &
Comfort Guide
restarting the computer 5
restoring your computer configuration 40
S
Safety & Comfort Guide 24
safety warnings 3
screen brightness 19
setting up computer 3
shut down the computer 4
Sleep mode 4
software
reinstalling 41
repairing 39
software programs
CyberLink DVD Suite 21
HP Advisor 21
speakers
adjust volume 7
connecting 6
Support Web site 23
surge protector 4
swivel computer 15
System 40
System recovery 44
System Restore, Microsoft 40
system recovery discs, making 43, 44
50
Getting Started (features vary by model)
tilt screen 15
transferring information to your new
computer 14
troubleshooting
audio 31
CD/DVD drives 33–34
computer performance 38
display 27
hardware installation 36–37
Internet 32
keyboard and mouse
wired 27–28
wireless 29–30
memory card reader 38
power 27
speakers 31
startup 26
video 35
turning off computer 4
U
update
system 12
Windows Vista 12
updating
drivers 39
V
video
troubleshooting 35
video chat 16
volume, adjusting 7
W
Webcam 16
WEP 10
Windows Vista update 12
wired network connection 8
wireless
LAN connection 8
network device, checking
installation 10, 32
network security 10
synchronizing wireless keyboard and
mouse 29
wireless LAN 8
WLAN security 10
working in comfort 24
WPA 10
amazon_ug_standard-metric.book Page 51 Monday, July 13, 2009 2:10 PM
amazon_ug_standard-metric.book Page 52 Monday, July 13, 2009 2:10 PM
Printed in