Owner’s Guide
and
Installation Instructions
Gas Domestic Outdoor Water Heater
850 series 330, 360 models
This water heater must be installed and serviced by a qualified person.
Please leave this guide with the householder.
Warning: Upon completion of the installation and commissioning of the
water heater, leave this guide with the householder or responsible officer.
DO NOT leave this guide inside of the cover of the water heater, as it may
interfere with the safe operation of the water heater or ignite when the water
heater is turned on.
PATENTS
This water heater may be protected by one or more patents or registered designs
in the name of Rheem Australia Pty Ltd.
®
TRADEMARKS
Registered trademark of Rheem Australia Pty Ltd.
TM
Trademark of Rheem Australia Pty Ltd.
Note: Every care has been taken to ensure the accuracy in preparation of this
publication. No liability can be accepted for any consequences,
which may arise as a result of its application.
CONTENTS
HOUSEHOLDER – We recommend you read pages 4 to 20.
The other pages are intended for the installer
but may be of interest.
About Your Water Heater ............................................................ 4
Regular Care ................................................................................ 9
Water Supplies ........................................................................... 13
Save A Service Call ................................................................... 17
Installation .................................................................................. 21
Connections – Plumbing .......................................................... 30
Commissioning .......................................................................... 34
Lighting The Water Heater ........................................................ 36
Draining The Water Heater ....................................................... 39
Warranty ..................................................................................... 42
3
ABOUT YOUR WATER HEATER
WATER HEATER APPLICATION
This water heater is designed for use in a single family domestic dwelling for
the purpose of heating potable water. Its use in an application other than this
may shorten its life.
MODEL TYPE
The Rheem® water heater model you have chosen is
suitable for outdoor installation only. The model is a
high efficiency, quick recovery 850 series Stellar™
water heater.
Water is stored in a vitreous enamel lined steel cylinder
and heated by a gas burner located under the cylinder.
The heat produced by the burner is transferred to the
water through the base, top and wall of the cylinder and
through the wall of a flue pipe which passes through the
centre of the cylinder. A flue baffle in this flue ensures
the efficiency of the water heater is correct. The gas
supply to the burner is controlled by the thermostat so
the water is heated to a constant temperature.
Automatic safety controls are fitted to the water heater to provide safe and
efficient operation.
HOW HOT SHOULD THE WATER BE?
The water heater features a user adjustable
thermostat, which allows you to personally
choose the most suitable temperature for your
hot water needs. Refer to “Temperature
Adjustment” on page 5.
To meet the requirements of the National
Plumbing Standard the temperature of the
stored water must not be below 60°C.
Note: AS 3498 requires that a water heater
provides the means to inhibit the growth of
Legionella bacteria in potable water. This
water heater can satisfy this AS 3498
requirement provided it is operating and the
thermostat setting is 60°C or higher, including
when it is used as an in-series booster water
heater for a solar water heater.
4
maximum thermostat
setting
minimum
recommended stored
water temperature
maximum
recommended supply
temperature to
bathrooms and
ensuites
ABOUT YOUR WATER HEATER
HOTTER WATER INCREASES THE RISK OF SCALD INJURY
This water heater can deliver water at temperatures which can cause scalding.
Check the water temperature before use, such as when entering a shower or
filling a bath or basin, to ensure it is suitable for the application and will not
cause scald injury.
We recommend and it may also be required by regulations that an approved
temperature limiting device be fitted into the hot water pipe work to the
bathroom and ensuite when this water heater is installed. This will keep the
water temperature below 50°C at the bathroom and ensuite. The risk of scald
injury will be reduced and still allow hotter water to the kitchen and laundry.
TEMPERATURE ADJUSTMENT
The temperature adjusting dial is on the
gas valve, located behind the access cover
on the lower front of the water heater. A
setting of „6‟ will normally maintain the
water temperature at about 60°C. Each
number
represents
a
temperature
difference of approximately 6°C.
To increase the water temperature to 65°C, turn the gas control knob
anticlockwise to a setting of „7‟. Refer to “Hotter Water Increases the Risk of
Scald Injury” on page 5.
PIEZO IGNITION
The “Piezo” push button igniter makes
lighting the pilot flame of your water heater
very easy. Simply follow the instructions on
the label attached to the back of the access
door. There is no need for matches to light
the water heater.
PILOT IGNITER
A permanent pilot flame burns to ignite the
main burner automatically. Heat from the
pilot is absorbed by the water.
5
ABOUT YOUR WATER HEATER
WARNING
This water heater is only intended to be operated by persons who have the
experience or the knowledge and the capabilities to do so. This water heater is
not intended to be operated by persons with reduced physical, sensory or
mental capabilities i.e. the infirm, or by children. Children should be supervised
to ensure they do not interfere with the water heater.
SAFETY
This water heater is supplied with a thermostat, an over-temperature cut-out, a
thermocouple with thermal switch and a combination temperature pressure
relief valve. These devices must not be tampered with or removed. The water
heater must not be operated unless each of these devices is fitted and is in
working order.
Warning: For continued safety of this water heater it must be installed,
operated and maintained in accordance with the Owner‟s Guide and Installation
Instructions.
The Rheem warranty may not cover faults if relief valves or other safety
devices are tampered with or if the installation is not in accordance with
these instructions.
Do
not
store
flammable
or
combustible materials near the water
heater. Flammable liquids (such as
petrol), newspapers and similar articles
must be kept well away from the water
heater and the flue terminal.
Do not use aerosols, stain removers
and household chemicals near the
water heater whilst it is working. Gases
from some aerosol sprays, stain
removers and household chemicals
become corrosive when drawn into a
flame.
Do not store swimming pool chemicals, household cleaners, etc., near
the water heater.
Do not place anything on top of the water heater or in contact with the flue
terminal. Ensure the flue terminal is not obstructed in any way at any time.
Do not use Propane / Butane gas mixtures in a Propane model. A Propane
model is designed to operate on Propane only. The use of
Propane / Butane mixture, such as automotive LPG fuel, in a Propane
model is unsafe and can cause damage to the water heater.
6
ABOUT YOUR WATER HEATER
MAINS PRESSURE
The water heater is designed to operate at mains pressure by connecting
directly to the mains water supply. If the mains supply pressure in your area
exceeds that shown on page 23, a pressure limiting valve must be fitted. The
supply pressure should be greater than 350 kPa for true mains pressure
operation to be achieved.
PRECAUTIONS
Where damage to property can occur in the event of the water heater leaking,
the water heater must be installed in a safe tray. Construction, installation and
draining of a safe tray must comply with AS/NZS 3500.4 and all local codes
and regulatory authority requirements.
The water heater must be maintained in accordance with the Owner‟s Guide
and Installation Instructions. Refer to “Regular Care” on page 9 and to “Anode
Inspection and Replacement” on page 14.
If this water heater is to be used where an uninterrupted hot water supply is
necessary for your application or business you should ensure that you have
back up redundancy within the hot water system design. This should ensure
the continuity of hot water supply in the event that this water heater were to
become inoperable for any reason. We recommend you seek advice from your
plumber or specifier about your needs and building back up redundancy into
your hot water supply system.
TO TURN OFF THE WATER HEATER
If it is necessary to turn off the water heater:
Shut down the gas control (refer to “Close Down Procedure” on page 38).
Close the gas isolation valve at the inlet to the gas control.
Close the cold water isolation valve at the inlet to the water heater.
TO TURN ON THE WATER HEATER
Open the cold water isolation valve fully at the inlet to the water heater.
Open the gas isolation valve fully at the inlet to the gas control.
Light the water heater (refer to “Lighting the Water Heater” on page 36).
GOING ON HOLIDAYS
If you are going on holiday for more than a few days the thermostat can be set
to the “” (pilot) position to conserve energy (refer to point 1 of “Close Down
Procedure” on page 38). If it is necessary to turn off the water heater, refer to
“To Turn Off The Water Heater” on page 7.
7
ABOUT YOUR WATER HEATER
HOW DO I KNOW IF THE WATER HEATER IS INSTALLED CORRECTLY?
Installation requirements are shown on pages 21 to 28. The water heater must
be installed:
by a qualified person, and
in accordance with the installation instructions, and
in compliance with Standards AS/NZS 3500.4, AS 5601 or AS/NZS 5601.1,
as applicable under local regulations, and all local codes and regulatory
authority requirements.
In New Zealand, the installation must also conform with the New Zealand
Building Code.
VICTORIAN CUSTOMERS
Notice to Victorian Customers from the Victorian Plumbing Industry
Commission. This water heater must be installed by a licensed person as
required by the Victorian Building Act 1993.
Only a licensed person will give you a Compliance Certificate, showing that the
work complies with all the relevant Standards. Only a licensed person will have
insurance protecting their workmanship for 6 years. Make sure you use a
licensed person to install this water heater and ask for your Compliance
Certificate.
DOES THE WATER CHEMISTRY AFFECT THE WATER HEATER?
The water heater is suitable for most public water supplies, however some
water chemistries may have detrimental effects on the water heater, its
components and fittings. Refer to “Water Supplies” on page 13.
If you are in a known harsh water area or you are not sure of your water
chemistry, have your water checked against the conditions described on
pages 13 to 16.
HOW LONG WILL THE WATER HEATER LAST?
The water heater is supported by a manufacturer‟s warranty (refer to page 42).
There are a number of factors that will affect the length of service the water
heater will provide. These include but are not limited to the water chemistry, the
water pressure, the water temperature (inlet and outlet) and the water usage
pattern. Refer to “Precautions” on page 7.
8
REGULAR CARE
ANNUAL SERVICE
For safe and efficient operation, it is recommended an annual service be
conducted on the water heater.
Warning: Servicing of a water heater must only be carried out by qualified
personnel. Phone Rheem Service or their nearest Accredited Service Agent.
Note: The annual service and routine replacement of any components, if
required, are not included in the Rheem warranty. A charge will be made for
this work. Only genuine replacement parts should be used on this water heater.
The annual service includes the following actions:
Inspect and flush the temperature pressure relief valve.
Inspect and flush the expansion control valve (if fitted).
Check and if necessary adjust the inlet gas pressure.
Check the piezo igniter, gas control and thermocouple.
Check the operation of and clean the pilot light and main burner.
Visually check the unit for any potential problems.
Inspect all connections.
Check the drain line from the safe tray (if one is installed) is not blocked.
Note: The water heater may need to be drained during this service. After the
completion of the service, the water heater will take some time to reheat the
water. Hot water may not be available for a while.
9
REGULAR CARE
MAJOR FIVE YEAR SERVICE
It is recommended a major five year service be conducted on the water heater.
Warning: Servicing of a gas water heater must only be carried out by
qualified personnel. Phone Rheem Service or their nearest Accredited Service
Agent.
Note: The five year service and routine replacement of any components, such
as the anode and relief valve(s), are not included in the Rheem warranty. A
charge will be made for this work. Only genuine replacement parts should be
used on this water heater.
The major service includes the following actions:
Replace the temperature pressure relief valve.
Inspect and flush the expansion control valve (if fitted). If required, replace
the valve.
Inspect and if required, replace the anode.
If the anode is not replaced, it should be replaced within three years of this
service (refer to “Anode Inspection and Replacement” on page 14).
Check and if necessary adjust the inlet gas pressure.
Check the piezo igniter, gas control and thermocouple.
Check the operation of and clean the pilot light and main burner.
Visually check the unit for any potential problems.
Inspect all connections.
Note: The water heater may need to be drained during this service. After the
completion of the service, the water heater will take some time to reheat the
water. Hot water may not be available for a while.
10
REGULAR CARE
MINOR SIX MONTH MAINTENANCE
It is recommended minor maintenance be performed every six months by the
dwelling occupant.
The minor maintenance includes:
Operate the easing lever on the temperature pressure relief valve. It is very
important you raise and lower the lever gently. Refer to “Temperature
Pressure Relief Valve” on page 12.
Warning: Exercise care to avoid any splashing of water, as water
discharged from the drain line will be hot. Stand clear of the drain line‟s
point of discharge when operating the valve‟s lever.
Operate the easing lever on the expansion control valve (if fitted). It is very
important you raise and lower the lever gently. Refer to “Expansion Control
Valve” on page 11.
Check the drain line from the safe tray (if one is installed) is not blocked.
EXPANSION CONTROL VALVE
In many areas, including South Australia, Western Australia and scaling water
areas, an expansion control valve is fitted to the cold water line to the water
heater. The expansion control valve may discharge a small quantity of water
from its drain line during the heating period instead of the temperature pressure
relief valve on the water heater.
Operate the easing lever on the expansion control valve once every six
months. It is very important you raise and lower the lever gently. The
expansion control valve should be checked for performance or replaced at
intervals not exceeding 5 years, or more frequently in areas where there is a
high incidence of water deposits.
11
REGULAR CARE
TEMPERATURE PRESSURE RELIEF VALVE
This valve is near the top of the water
heater and is essential for its safe
operation. It is possible for the valve to
release a little water through the drain
line during each heating period. This
occurs as the water is heated and
expands by approximately 1/50 of its
volume.
Continuous leakage of water from the
valve and its drain line may indicate a
problem with the water heater (refer to
“Temperature Pressure Relief Valve
Running” on page 18).
Warning: Never block the outlet of
this valve or its drain line for any
reason.
Operate the easing lever on the
temperature pressure relief valve once
every six months. It is very important
you raise and lower the lever gently.
water
heater
Warning: Failure to do this may
result in the water heater cylinder
failing.
Warning: Exercise care to avoid
any splashing of water, as water
discharged from the drain line will be
hot. Stand clear of the drain line‟s point
of discharge when operating the
valve‟s lever.
lift until water
flows from the
drain line –
lower gently
drain
line
If water does not flow freely from the drain line when the lever is lifted, then the
water heater must be checked. Phone Rheem Service or their nearest
Accredited Service Agent to arrange for an inspection.
The temperature pressure relief valve should be replaced at intervals not
exceeding 5 years, or more frequently in areas where there is a high incidence
of water deposits (refer to “Water Supplies” on page 13).
12
WATER SUPPLIES
This water heater must be installed in accordance with this advice to be
covered by the Rheem warranty.
This water heater is manufactured to suit the water conditions of most public
reticulated water supplies. However, there are some known water chemistries
which can have detrimental effects on the water heater and its operation
and / or life expectancy. If you are unsure of your water chemistry, you may be
able to obtain information from your local water supply authority. This water
heater should only be connected to a water supply which complies with these
guidelines for the Rheem warranty to apply.
ANODE
The vitreous enamel lined cylinder of the water heater is only covered by the
Rheem warranty when the total dissolved solids (TDS) content in the water is
less than 2500 mg/L and when the correct colour coded anode is used. If an
incorrect colour coded anode is used in the water heater, any resultant faults
will not be covered by the Rheem warranty. In addition, the use of an incorrect
colour coded anode may shorten the life of the water heater cylinder.
The correct colour coded anode must be selected and fitted to the water heater
in accordance with the following advice and the Anode Selection chart on
page 14 for the Rheem warranty to apply to the water heater cylinder.
Total Dissolved Solids
Anode colour code
0 – 40 mg/L
Green
40 – 150 mg/L
Green or Black
150 – 400 mg/L
Black
400 – 600 mg/L
Black or Blue
600 – 2500 mg/L
Blue
2500 mg/L +
Blue (no cylinder warranty)
The changing of anodes must be carried out by a qualified person.
Note: Some water analysis reports may state the conductivity of the water
rather than the level of total dissolved solids. Conductivity, measured in
microsiemens per centimetre (µS / cm), is directly proportional to the TDS
content of the water. TDS, in mg / L, is approximately 70% of the conductivity in
µS / cm.
13
WATER SUPPLIES
TOTAL DISSOLVED SOLIDS & CONDUCTIVITY
(vitreous enamel lined water heater cylinder)
no warranty
applies
warranty applies to a vitreous enamel lined water heater cylinder if the
correct coloured anode is used for the TDS / conductivity level of water
0 40
150
600
Black
Green
0 60
400
215
570
TOTAL DISSOLVED SOLIDS (TDS) - mg/L
2500
Blue
860
CONDUCTIVITY - µS/cm
to a vitreous
enamel lined
water heater
cylinder
Blue
3570
ANODE SELECTION
ANODE INSPECTION AND REPLACEMENT
The anodes installed in a vitreous enamel lined steel water heater cylinder will
slowly dissipate whilst protecting the cylinder. The life of the cylinder may be
extended by replacing the anodes.
If the anodes is not replaced during a five year service (refer to “Major Five
Year Service” on page 10) then the maximum time after installation when the
anodes should be replaced for this gas water heater is 8 years.
For water supplies which are either softened, desalinated or where the water
supply may alternate between a water tank and a reticulated public supply or
another supply, it is recommended the anodes be replaced within 5 years of
installation.
CAUTION
If the water supply has a TDS greater than 150 mg/L and a green anode has
not been changed to a black anode, or if the TDS is greater than 600 mg/L and
the anode has not been changed to a blue anode, there is the possibility the
anode may become overactive and hydrogen gas could accumulate in the top
of the water heater during long periods of no use. In areas where this is likely to
occur, the installer should instruct the householder on how to dissipate the gas
safely.
If, under these conditions, the water heater has not been used for two or more
weeks the following procedure should be carried out before using any electrical
appliances (automatic washing machines and dishwashers) which are
connected to the hot water supply.
The hydrogen, which is highly flammable, should be vented safely by opening a
hot tap and allowing the water to flow. There should be no smoking or naked
flame near the tap whilst it is turned on. Any hydrogen gas will be dissipated.
This is indicated by an unusual spurting of the water from the tap. Once the
water runs freely, any hydrogen in the system will have been released.
14
WATER SUPPLIES
SATURATION INDEX
The saturation index (SI) is used as a measure of the water‟s corrosive or
scaling properties.
In a corrosive water supply, the water can attack copper parts and cause them
to fail.
In a scaling water supply calcium carbonate is deposited out of the water onto
any hot metallic surface.
Where the saturation index exceeds +0.40, the water is very scaling. An
expansion control valve must be fitted on the cold water line after the nonreturn valve to protect and for the Rheem warranty to apply to the temperature
pressure relief valve and water heater cylinder.
Water which is scaling may be treated with a water softening device to reduce
the saturation index of the water.
Refer to the Saturation Index chart on page 15.
Refer to the cold water connection detail on page 30 for the position of the
expansion control valve.
no warranty applies to a:
temperature pressure relief valve or a
water heater cylinder unless an
expansion control valve is fitted.
SATURATION INDEX (SI)
GAS STORAGE WATER HEATERS
WITHIN WARRANTY
SPECIFICATION
-1.0
very corrosive
0
+0.4
SATURATION INDEX
(calculated @ 80°C water temperature)
scaling
corrosive
15
+0.8
very scaling
WATER SUPPLIES
CHANGE OF WATER SUPPLY
The changing or alternating from one water supply to another can have a
detrimental effect on the operation and / or life expectation of a water heater
cylinder and a temperature pressure relief valve.
Where there is a changeover from one water supply to another, e.g., a
rainwater tank supply, bore water supply, desalinated water supply, public
reticulated water supply or water brought in from another supply, then water
chemistry information should be sought from the supplier or it should be tested
to ensure the water supply meets the requirements given in these guidelines for
the Rheem warranty to apply.
SUMMARY OF WATER CHEMISTRY ADVICE AFFECTING WARRANTY
The water heater and its components are not suitable for certain water
chemistries. Those chemistries are listed below. If the water heater is
connected at any time to a water supply with the following water chemistry, the
Rheem warranty will not cover any resultant faults on the components listed
below:
Water Chemistry
Component
Total Dissolved Solids (TDS) > 2500 mg/L
water heater cylinder
Total Dissolved Solids (TDS)
not suitable for anode type
water heater cylinder
Saturation Index (SI) > +0.4
(if expansion control valve is not fitted)
water heater cylinder
temperature pressure relief valve
16
SAVE A SERVICE CALL
Check the items below before making a service call. You will be charged for
attending to any condition or fault that is not related to manufacture or failure of
a part.
NOT ENOUGH HOT WATER (OR NO HOT WATER)
Are you using more hot water than you think?
Is one outlet (especially the shower) using more hot water than you think?
Very often it is not realised the amount
of hot water used, particularly when
showering. Carefully review the family‟s
hot water usage.
Have your plumber fit a flow control
valve to each shower outlet to reduce
water usage.
Pilot flame alight?
Check the pilot flame is burning by
removing the access cover. Relight the
pilot flame according to the lighting
instructions.
Refer to “Lighting the Water Heater” on page 36.
Temperature pressure relief valve running
Is the relief valve discharging too much water?
Refer to “Temperature Pressure Relief Valve Running” on page 18.
Thermostat setting
Ensure the thermostat setting is appropriate. You may choose to adjust the
thermostat upwards to gain additional hot water capacity.
Warning: Hotter water increases the risk of scald injury.
Water heater size
Do you have the correct size water heater for your requirements?
The sizing guide in the Rheem sales literature and on the Rheem website
(www.rheem.com.au) suggests average sizes that may be needed.
WATER NOT HOT ENOUGH
You may find that due to heavy hot water usage the water temperature may be
lower than normally expected.
17
SAVE A SERVICE CALL
TEMPERATURE PRESSURE RELIEF VALVE RUNNING
Normal Operation
It is normal and desirable this valve
allows a small quantity of water to
escape during the heating cycle.
However, if it discharges more than
a bucket full of water in 24 hours,
there may be another problem.
Continuous dribble
Try gently raising the easing lever on
the relief valve for a few seconds
(refer to “Temperature Pressure
Relief Valve” on page 12). This may
dislodge a small particle of foreign
matter and clear the fault. Release
the lever gently.
Steady flows for long period (often
at night)
This may indicate the mains water
pressure sometimes rises above the
designed pressure of the water
heater. Ask your installing plumber to
fit a pressure limiting valve.
Warning: Never replace the relief valve with one of a higher pressure
rating.
Heavy flows of hot water until the water heater is cold - then stops
until water reheats
The gas control must be turned off using the knob on top of the gas control
thermostat (refer to “Close Down Procedure” on page 38). Phone Rheem
Service or nearest Accredited Service Agent to arrange for inspection.
EXPANSION CONTROL VALVE RUNNING
If an expansion control valve is fitted in the cold water line to the water heater
(refer to page 30) it may discharge a small quantity of water instead of the
temperature pressure relief valve on the water heater. The benefit is that
energy is conserved as the discharged water is cooler.
18
SAVE A SERVICE CALL
CAN’T LIGHT THE PILOT FLAME
Is there gas to the water heater?
Check the gas isolation valve on the gas
supply line is open.
Is there a normal gas supply to the rest of
the premises?
Try lighting another gas appliance to check. If
there is no gas, call the gas supplier.
WATER HEATER APPEARS TO BE LEAKING
When the water heater is first lit, or after a large
usage of hot water, condensation may form on the
burner and grille at the front of the water heater.
This is quite normal, especially in winter months
and will dry off as the water is heated.
The plastic drain near the bottom left-hand side of
the water heater will drip water during the heating
cycle. It is possible for several litres a day of
condensation to discharge from the drain
especially in cool conditions. This water is not
from the mains supply but is condensation from
the atmosphere caused by the efficient operation
of the water heater.
Note: During the heating cycle it is not unusual to
see water vapour clouds steaming from the flue
terminal. This is normal operation of the water
heater.
19
SAVE A SERVICE CALL
HIGHER THAN EXPECTED GAS BILLS
Should you at any time, feel your gas account is higher than expected, we
suggest you check the following points:
Is the relief valve running excessively?
Refer to “Temperature Pressure Relief
Valve Running” on page 18.
Is one outlet (especially the shower)
using more hot water than you think?
Refer to “Not Enough Hot Water” on
page 17.
Is there a leaking hot water pipe,
dripping hot water tap, etc?
Even a small leak will waste a
surprising quantity of hot water and gas.
Replace faulty tap washers, and have
your plumber rectify any leaking pipe
work.
Has there been an increase in hot water usage?
An increase in hot water usage will result in an increase in water heater
operation.
Has your water heating tariff rate been increased by your gas retailer since
your previous account?
IF YOU HAVE CHECKED ALL THE FOREGOING AND STILL BELIEVE YOU
NEED ASSISTANCE, PHONE RHEEM SERVICE OR THEIR NEAREST
ACCREDITED SERVICE AGENT.
20
INSTALLATION
THIS WATER HEATER IS FOR OUTDOOR INSTALLATION ONLY.
THIS WATER HEATER IS NOT SUITABLE FOR POOL HEATING.
Check the water heater is suitable for the gas type available
(refer to the rating label on the water heater).
INSTALLATION STANDARDS
The water heater must be installed:
by a qualified person, and
in accordance with the installation instructions, and
in compliance with Standards AS/NZS 3500.4, AS 5601 or AS/NZS 5601.1,
as applicable under local regulations, and all local codes and regulatory
authority requirements.
In New Zealand, the installation must also conform with the New Zealand
Building Code.
All packaging materials must be removed from the water heater prior to its
installation. This includes the removal of the cardboard base of the carton from
the underside of the water heater.
WATER HEATER APPLICATION
This water heater is designed for use in a single family domestic dwelling for
the purpose of heating potable water. Its use in an application other than this
may shorten its life.
If this water heater is to be used where an uninterrupted hot water supply is
necessary for the application or business, then there should be redundancy
within the hot water system design. This should ensure the continuity of hot
water supply in the event that this water heater was to become inoperable for
any reason. We recommend you provide advice to the system owner about
their needs and building backup redundancy into the hot water supply system.
Note: AS 3498 requires that a water heater provides the means to inhibit the
growth of Legionella bacteria in potable water. This water heater can satisfy
this AS 3498 requirement provided it is operating and the thermostat setting is
60°C or higher, including when it is used as an in-series booster water heater
for a solar water heater.
21
INSTALLATION
WATER HEATER LOCATION
The water heater should be installed close to the most frequently used outlet
and its position chosen with safety and service in mind. Make sure people
(particularly children) will not touch the flue outlet. The flue terminal must be
clear of obstructions and shrubbery.
Clearance must be allowed for
servicing of the water heater. The
water heater must be accessible
without the use of a ladder or scaffold.
Make sure the temperature pressure
relief valve lever is accessible and the
access cover, top panel and burner
can be removed for service.
If possible leave headroom of one
water heater height so the anode can
be inspected or replaced. Remember
you may have to remove the entire
water heater later for servicing.
The water heater is to be installed at ground or floor level on a stable fireproof
base as acceptable to local authorities. The water heater must also stand
vertically upright with the back of the water heater against or within 25 mm of
an external wall or alternatively against a fireproof screen extending at least
500 mm above, below and either side the flue terminal. Failure to observe this
precaution can cause problems in high wind areas.
A secondary flue is not required.
It is a requirement of AS 5601 and AS/NZS 5601.1 to secure the water heater
to the wall. The top of the unit is to be secured to the wall or screen with the
wall brackets provided using fasteners suitable for the wall or screen type and
application. Refer to “Wall Brackets” on page 24.
The water heater must not be installed in an area with a corrosive atmosphere
where chemicals are stored or where aerosol propellants are released.
Remember the air may be safe to breathe, but when it goes through a flame,
chemical changes take place which may attack the water heater.
22
INSTALLATION
The water heater must be located to ensure that the location of the flue terminal
complies with the requirements of AS 5601 or AS/NZS 5601.1, as applicable
under local regulations. As a guide the following requirements are extracted
from the Gas Installations Standard. The distances are measured along the
wall behind the water heater.
At least 500 mm between the
flue terminal and the edge of any
opening into the building, such
as an openable door or window,
measured
horizontally*
and
vertically.
At least 500 mm between the
flue terminal and a return wall or
external
corner,
measured
horizontally*.
At least 500 mm from of any
combustibles.
Note: * If these horizontal distances cannot be achieved, AS/NZS 5601.1
states an equivalent horizontal distance measured diagonally from the nearest
discharge point of the flue terminal to the opening may be deemed to comply.
Check with the local regulator.
SAFE TRAY
Where damage to property can occur in the event of the water heater leaking,
the water heater must be installed in a safe tray. Construction, installation and
draining of a safe tray must comply with AS/NZS 3500.4 and all local codes
and regulatory authority requirements.
MAINS WATER SUPPLY
Where the mains water supply pressure exceeds that shown in the table below,
an approved pressure limiting valve is required and should be fitted as shown
in the installation diagram (refer to diagram on page 30).
Model
330, 360
Relief valve setting
1400 kPa
Expansion control valve setting *
1200 kPa
Max. mains supply pressure
With expansion control valve
960 kPa
Without expansion control valve
1120 kPa
* Expansion control valve not supplied with the water heater.
23
INSTALLATION
TANK WATER SUPPLY
If the water heater is supplied with water from a tank supply and a pressure
pump system is not installed, then the bottom of the supply tank must be at
least 1 m above the highest point of the hot water plumbing system, including
the water heater. Care must be taken to avoid air locks. The cold water line to
the water heater should be adequately sized and fitted with a full flow gate
valve or ball valve.
WALL BRACKETS
It is a requirement of AS 5601 and AS/NZS 5601.1 to secure the water heater
to the wall. The top of the unit is to be secured to the wall (or screen) with the
wall brackets provided using fasteners suitable for the wall type and
application.
The fasteners must be capable of bearing the weight of the water heater so it
may neither work loose, pull away from the wall nor impose any load on the gas
and water pipe work connected to the water heater. Refer to the fastener
manufacturer‟s information and recommendations for the type of fastener to
use for the wall type and load bearing requirements.
Two sets of brackets are provided with water heaters in New Zealand. Both
sets of brackets must be installed.
To fit the wall brackets:
Position a bracket against the
wall on one side and toward the
top of the water heater and mark
the fixing points on the wall
where the bracket is to be
secured.
Repeat this process with the
remaining bracket on the other
side of the water heater.
Drill holes in the wall to receive
suitable fasteners for the wall
brackets.
Fix the wall brackets to the wall
using suitable fasteners.
Secure the bracket to the side of
the water heater using the self
tapping screws provided.
24
INSTALLATION
HOT WATER DELIVERY
This water heater can deliver water at temperatures which can cause scalding.
It is necessary and we recommend that a temperature limiting device be fitted
between the water heater and the hot water outlets in any ablution and public
areas such as a bathroom, ensuite or public amenities, to reduce the risk of
scalding. The installing plumber may have a legal obligation to ensure the
installation of this water heater meets the delivery water temperature
requirements of AS/NZS 3500.4 so that scalding water temperatures are not
delivered to a bathroom, ensuite or other ablution or public area.
Where a temperature limiting device is installed adjacent to the water heater,
the cold water line to the temperature limiting device can be branched off the
cold water line either before or after the isolation valve, pressure limiting valve
and non return valve to the water heater. If an expansion control valve is
required, it must always be installed after the non return valve and be the last
valve prior to the water heater.
If a pressure limiting valve is installed on the cold water line to the water heater
and the cold water line to a temperature limiting device branches off before this
valve or from another cold water line in the premises, then a pressure limiting
valve of an equal pressure setting may be required prior to the temperature
limiting device.
Two Temperature Zones Using a Temperature Limiting Device
LEGEND
25
INSTALLATION
CIRCULATED HOT WATER FLOW AND RETURN SYSTEM
If a Rheem water heater is to be installed as part of a circulated hot water flow
and return system, a storage water heater able to provide a hot water outlet
temperature of at least 60°C must be used. Note: The thermostat must always
be set to at least 60°C. Refer to the diagram on page 26.
Temperature Limiting Device
A temperature limiting device cannot be installed in circulated hot water flow
and return pipe work. The tempered water from a temperature limiting device
cannot be circulated. Where a circulated hot water flow and return system is
required in a building, a temperature limiting device can only be installed on a
dead leg, branching off the circulated hot water flow and return pipe.
If circulated tempered water were to be returned back to the water heater,
depending on the location of the return line connection on the water supply line
to the water heater, then either:
water will be supplied to the cold water inlet of the temperature limiting
device at a temperature exceeding the maximum recommended water
supply temperature, or
when the hot taps are closed no water will be supplied to the cold water inlet
of the temperature limiting device whilst hot water will continue to be
supplied to the hot water inlet of the temperature limiting device.
These conditions may result in either water at a temperature exceeding the
requirements of AS/NZS 3500.4 being delivered to the hot water outlets in the
ablution areas, or the device closing completely and not delivering water at all,
or the device failing. Under either condition, the operation and performance of
the device cannot be guaranteed.
Circulated Hot Water Flow and Return System – Gas Water Heater
26
INSTALLATION
REDUCING HEAT LOSSES
The cold water line to and the hot water line from the water heater must be
insulated in accordance with the requirements of AS/NZS 3500.4. The
insulation must be weatherproof and UV resistant if exposed.
ANODE
The vitreous enamel lined cylinder of the water heater is only covered by the
Rheem warranty when the total dissolved solids (TDS) content in the water is
less than 2500 mg/L and when the correct colour coded anode is used. If an
incorrect colour coded anode is used in the water heater, any resultant faults
will not be covered by the Rheem warranty. In addition, the use of an incorrect
colour coded anode may shorten the life of the water heater cylinder.
The correct colour coded anode for the water supply being used must be
selected and fitted to the water heater for the Rheem warranty to apply to the
water heater cylinder (refer to “Water Supplies” on page 13 and the Anode
Selection chart on page 14). The black anode is typically fitted as standard.
Total Dissolved Solids
Anode colour code
0 – 40 mg/L
Green
40 – 150 mg/L
Green or Black
150 – 400 mg/L
Black
400 – 600 mg/L
Black or Blue
600 – 2500 mg/L
Blue
2500 mg/L +
Blue (no cylinder warranty)
If the water supply has a TDS greater than 150 mg/L and a green anode has
not been changed to a black anode, or if the TDS is greater than 600 mg/L and
the anode has not been changed to a blue anode, there is the possibility the
anode may become overactive and hydrogen gas could accumulate in the top
of the water heater during long periods of no use. In areas where this is likely to
occur, the installer should instruct the householder on how to dissipate the gas
safely (refer to “Caution” on page 14).
SADDLING - PIPE WORK
To prevent damage to the cylinder when attaching pipe clips or saddles to the
water heater jacket, we recommend the use of self-drilling screws with a
maximum length of 13 mm. Should pre drilling be required, extreme caution
must be observed when penetrating the jacket of the water heater.
Note: If the cylinder is damaged as a result of attaching pipe clips or
saddles to the jacket, any resultant faults will not be covered by the
Rheem warranty.
27
INSTALLATION
TYPICAL INSTALLATION – OUTDOOR LOCATION
Installation Typical - Stellar Gas Domestic Water heaters
Hourly Gas
Min. Gas
Test Point Gas
Max. Gas
Consumption
Pressure
Pressure
Pressure
(MJ)
(kPa)
(kPa)
(kPa)
330, 360
330, 360
330, 360
330, 360
Natural
42
1.13
1.00
3.50
Propane
42
2.75
2.70
3.50
Butane
39
2.75
2.70
3.50
Universal LPG
34
2.75
2.70
3.50
Model numbers: N = Natural, P = Propane, B = Butane, L = Universal LPG. Letter
N, P, B or L is included in the model number, e.g. 850360N0, to denote gas type.
Suffix Z = New Zealand model.
Technical data is subject to change.
Gas Details
28
INSTALLATION
DIMENSIONS AND TECHNICAL DATA
Dimensional Diagram
Stellar 850 series 330 360 models
Domestic Gas Outdoor Water Heaters
Model
Storage capacity
litres
Hourly recovery
litres
(natural gas @ 45°C rise)
First hour capacity
litres
Mass (tank)
Empty
kg
Full
kg
Dimensions
A
B
C
330 mm 1600 485 558
850 330
130
850 360
160
200
200
330
70
200
360
80
240
D
E
F
G
K
L
M
N
988 328 298 770 520 252 299
93
360 mm 1900 485 558 1213 409 298 770 520 252 299
93
29
CONNECTIONS – PLUMBING
All plumbing work must be carried out by a qualified person and in compliance
with the Standard AS/NZS 3500.4 and all local codes and regulatory authority
requirements.
All gas work must be carried out by a qualified person and in compliance with
the Standard AS 5601 or AS/NZS 5601.1, as applicable under local
regulations, and all local codes and regulatory authority requirements.
CONNECTION SIZES
Hot water connection: Rp 3/4.
Cold water connection: Rp 3/4.
Relief valve connection: Rp 1/2.
Gas inlet: Rp 1/2.
WATER INLET AND OUTLET
All pipe work must be cleared of foreign matter before connection and purged
before attempting to operate the water heater. All olive compression fittings



 thread
must use brass or copper olives. Use thread sealing
tape
or approved




sealant on all fittings.
An isolation valve and non return
valve must be installed on the cold
water line to the water heater. An
acceptable arrangement is shown in
the diagram.
Refer also to “Hot Water Delivery”
on page 25 and to “Mains Water
Supply” on page 23.
A disconnection union must always be provided at the cold water inlet and hot
water outlet on the water heater to allow for disconnection of the water heater.
This water heater has either a plastic dip tube or fitting
liner in the inlet and outlet fittings (see diagram).
These must be in place for the water heater to function
properly. Do not remove or damage them by using
heat nearby. They will be pushed into the correct
position as the fitting is screwed in.
30
CONNECTIONS – PLUMBING
PIPE SIZES
To achieve true mains pressure operation, the cold water line to the water
heater should be the same size or bigger than the hot water line from the water
heater. The pipe sizing for hot water supply systems should be carried out by
persons competent to do so, choosing the most suitable pipe size for each
individual application. Reference to the technical specifications of the water
heater and local regulatory authority requirements must be made.
TEMPERATURE PRESSURE RELIEF VALVE
The temperature pressure relief valve is shipped behind the front cover. The
temperature pressure relief valve must be fitted before the water heater is
operated. Before fitting the relief valve, make sure the probe has not been bent.
Seal the thread with Teflon tape - never hemp. Make sure the tape does not
hang over the end of the thread.
Screw the valve into the correct opening (refer to the installation diagram
page 28) leaving the valve drain pointing downwards. Do not use a wrench
the valve body - use the spanner flats provided. A copper drain line must
fitted to the temperature pressure relief valve (refer to "Relief Valve Drain"
page 32).
on
on
be
on
The valve must be insulated with closed cell polymer insulation or similar
(minimum thickness 9 mm) and the insulation installed so as not to impede the
operation of the valve. The insulation must be weatherproof and UV resistant if
exposed.
EXPANSION CONTROL VALVE
Local regulations may make it mandatory to install an expansion control valve
(ECV) in the cold water line to the water heater. In other areas, an ECV is
required if the saturation index is greater than +0.4 (refer to “Water Supplies”
on page 13).
The expansion control valve must always be installed after the non return valve
and be the last valve installed prior to the water heater (refer to diagram on
page 30). A copper drain line must be fitted to the expansion control valve
(refer to "Relief Valve Drain" on page 32).
The valve must be insulated with closed cell polymer insulation or similar
(minimum thickness 9 mm) and the insulation installed so as not to impede the
operation of the valve. The insulation must be weatherproof and UV resistant if
exposed.
31
CONNECTIONS – PLUMBING
RELIEF VALVE DRAIN
DN15 copper drain lines must be fitted to the temperature pressure relief valve
and expansion control valve (if one is installed) to carry the discharge clear of
the water heater. Connect the drain lines to the valves using disconnection
unions. The drain line from the valve to the point of discharge should be as
short as possible, have a continuously downward fall all the way from the water
heater to the discharge outlet and have no tap, valves or other restrictions in
the pipe work.
A drain line from a relief valve must comply with the requirements of
AS/NZS 3500.4.
A drain line must be no longer than 9 metres with no more than three bends
greater than 45° before discharging at an outlet or air break. The maximum
length of 9 metres for a drain line is reduced by 1 metre for each additional
bend required of greater than 45°, up to a maximum of three additional bends.
Where the distance to the point of final discharge exceeds this length, the drain
line can discharge into a tundish.
Subject to local regulatory authority approval, the drain lines from the
temperature pressure relief valve and expansion control valve from an
individual water heater may be interconnected.
The outlet of a drain line must be in such a position that flow out of the pipe can
be easily seen, but arranged so discharge will not cause injury, damage or
nuisance. The termination point of a drain line must comply with the
requirements of AS/NZS 3500.4. Drain lines must not discharge into a safe
tray.
In locations where water pipes are prone to freezing, drain lines must be
insulated, must not exceed 300 mm in length and are to discharge into a
tundish through an air gap of between 75 mm and 150 mm.
If a drain line discharges into a tundish, the drain line from the tundish must be
not less than DN20. The drain line from a tundish must meet the same
requirements as for a drain line from a relief valve.
Warning: As the function of the temperature pressure relief valve on this
water heater is to discharge high temperature water under certain conditions, it
is strongly recommended the pipe work downstream of the relief valve be
capable of carrying water exceeding 93°C. Failure to observe this precaution
may result in damage to pipe work and property.
32
CONNECTIONS – PLUMBING
CONDENSATE DRAIN
This high efficiency model has a condensate discharge outlet marked
„condensate drain‟ on the lower left hand side of the water heater.
A drain line is recommended to be fitted to the condensate discharge outlet to
carry the discharge clear of the water heater. The drain line can be extended
using 16 mm rigid conduit. The pipe work from the discharge outlet to the drain
should be as short as possible and fall all the way from the water heater with no
restrictions.
The condensate drain line must not be connected to the temperature
pressure relief valve drain line but may discharge at the same point.
GAS INLET
The gas connection is made through the left hand side near the access panel
to the gas control. The pipe work must be cleared of foreign matter before
connection and purged before attempting to light the water heater. An isolation
valve and disconnection union must be installed to allow servicing and removal
of the water heater.
Note: Refer to the Gas Installations Standard AS 5601 or AS/NZS 5601.1 for
the correct method of sizing the gas supply pipe to the water heater. The pipe
size selection must take into account the gas input of this water heater (refer to
table on page 28) as well as all of the other gas appliances in the premises.
Warning: Always isolate the water heater before pressure testing the gas
supply system. Disconnect the water heater after the isolating cock to prevent
the risk of serious damage to the gas control. The Rheem warranty does not
cover damage of any nature resulting from failure to observe this precaution.
Refer to rating label for gas types and pressures.
Caution: Care is necessary when tightening fittings into the gas valve. The gas
valve casting may crack if the fittings are over tightened. Cracked valve
castings are not covered under the Rheem warranty. Damaged valves must be
replaced.
33
COMMISSIONING
TO FILL AND TURN ON THE WATER HEATER
The gas pilot or burner must not be lit until the water heater is filled with
water.
Open all of the hot water taps in the house (don‟t forget the shower).
Open the cold water isolation valve fully to the water heater.
Air will be forced out of the taps.
Close each tap as water flows freely from it.
Check the pipe work for leaks.
Open the gas isolation valve fully.
Check the gas pipe work for leaks.
Light the water heater (refer to “Lighting the Water Heater” on page 36).
Warning: Upon completion of the installation and commissioning of the
water heater, leave this guide with the householder or responsible officer.
DO NOT leave this guide inside of the cover of the water heater, as it may
interfere with the safe operation of the water heater or ignite when the water
heater is turned on.
Explain to the householder or a responsible officer the functions and operation
of the water heater.
GAS INLET PRESSURE
IMPORTANT – CHECK the gas supply pressure at the inlet to the water heater
with the water heater and all other gas burning appliances in the premises
operating (burners alight). The minimum gas supply pressure is:
Natural Gas
Universal LPG
1.13 kPa
2.75 kPa
Propane
Butane
2.75 kPa
2.75 kPa
If this minimum cannot be achieved, it may indicate the meter or the gas line to
the water heater is undersized. It is important to ensure that an adequate gas
supply pressure is available to the water heater when other gas burning
appliances, on the same gas supply, are operating.
34
COMMISSIONING
TO TURN OFF THE WATER HEATER
If it is necessary to turn off the water heater on completion of the installation,
such as on a building site or where the premises is vacant, then:
Shut down the gas control (refer to “Close Down Procedure” on page 38).
Close the gas isolation valve at the inlet to the gas control.
Close the cold water isolation valve at the inlet to the water heater.
35
LIGHTING THE WATER HEATER
FOR YOUR SAFETY READ BEFORE LIGHTING
Warning: This gas water heater is designed to operate reliably and safely
as long as the operating instructions are followed exactly. You must comply
with these lighting instructions at every stage.
Make sure the water heater is filled with water and the water supply is on,
otherwise serious damage to the vitreous enamel cylinder lining and
plastic components may occur.
The installer must check all gas connections for leaks, gas supply pressure and
test point pressure (refer rating label). Remove the access panel at the front of
the water heater to access the gas thermostat.
Note: AS 3498 requires that a water heater provides the means to inhibit the
growth of Legionella bacteria in potable water. This water heater can satisfy
this AS 3498 requirement provided it is operating and the thermostat setting is
60°C or higher, including when it is used as an in-series booster water heater
for a solar water heater.
SAFETY INFORMATION
A.
This water heater is equipped with an igniter button which lights the pilot.
When lighting the pilot follow these instructions exactly.
B.
Before lighting ensure there is no smell of gas around or in the vicinity of
the water heater and the burner opening. Be sure to smell next to ground
level as some gases can settle there.
C.
What to do if you smell gas.
Do not try to light the water heater.
If the gas smell is throughout the area, turn the gas control knob clockwise
to the “” (off) position and then turn off the isolation valve on the gas line
to the water heater. Leave the area and call Rheem Service or a qualified
service technician.
D.
Use only your hand to turn the gas control knob, never use tools. If the
control knob will not turn by hand, don‟t try to repair it, call a qualified
service technician. Force or attempted repair may cause a fire or
explosion.
E.
Do not attempt to operate this water heater if it has been damaged. Call a
qualified service technician.
36
LIGHTING THE WATER HEATER
LIGHTING INSTRUCTIONS
Using the gas control light the water heater as follows:
1.
Stop, read the safety information on page 36.
2.
Remove the access cover.
3.
Turn the gas control knob fully clockwise to the “” (off) position.
4.
Wait five (5) minutes so any build up of unburnt gas can escape. If you
then smell gas, stop and follow “C” in the safety information. If you do not
smell gas, proceed to step 5.
5.
Turn the knob to the “” (pilot) position.
6.
Depress the knob fully (until star disappears below housing) and after
30 seconds, whilst keeping the knob depressed, repeatedly press the
igniter button (for up to 40 seconds) until the pilot flame ignites.
Warning: Keep your face clear of the combustion chamber opening
while pressing the igniter.
Note: It is not possible to depress the knob fully if the gas control has
activated its safety shut-off feature. In this case, wait 60 seconds for the
gas control to reset.
7.
Keep the knob depressed for 20 seconds after the pilot flame lights.
8.
Release the knob and check the pilot is still alight. The pilot can be
checked by looking through the large opening below the gas control.
9.
If the pilot has failed to light or has not remained alight, turn the gas control
knob to the "” (off) position. Wait five (5) minutes for any unburnt gas to
escape and then begin again at step 5.
Warning: Failure to wait five (5) minutes may result in a fire or
explosion.
10. When the pilot flame remains alight with the gas control knob released,
turn the knob anticlockwise to the setting of „6‟. This will give a water
temperature of about 60°C.
11. Refer to “Temperature Adjustment” on page 5, if further temperature
adjustment is required.
12. Replace the access cover.
The main burner will now automatically ignite when heating is required and
extinguish when the water has been heated to the set temperature. If the main
burner does not light at the selected setting, the water may already be at the
selected temperature.
Note: Never press the igniter button while the top knob is in a numbered
position.
37
LIGHTING THE WATER HEATER
TEST THE WATER HEATER AFTER INSTALLATION
The operation of the water heater must be thoroughly checked by the
installer.
The burner flame must light smoothly and quickly from the pilot flame, and
must go out quietly and completely.
The main burner flame must be stable, although slight lifting at the front
edge of the burner is acceptable when the burner is cold.
The main burner flame should be blue, with a clearly defined inner cone luminous yellow or "floating" flames are not acceptable, and must be
corrected by opening the air shutter (refer to “Air Shutter” on page 38).
Check the test point pressure and compare with the rating label. The
pressure regulator is not adjustable and if the test point pressure is not
within 5% of the specified value, refer to Rheem Service or their nearest
Accredited Service Agent.
If unable to get the water heater working properly, contact Rheem Service
or their nearest Accredited Service Agent.
When satisfied everything is working properly instruct the user in the correct
method of operation.
AIR SHUTTER
The air shutter is a hinged flap in the burner aeration tube. It may require
adjustment on installation.
For a Propane, Butane or Universal LPG model, the air shutter should be
fully open.
The shutter is held in place by a screw on the side of the burner aeration
tube.
Note: A Natural gas model does not have an
air shutter.
CLOSE DOWN PROCEDURE
1.
Turn the gas control knob to the
“” position (pilot). This setting will leave
the pilot flame alight however the main
burner will not be able to light.
2.
Turn the gas control knob to the "" (off)
position. This setting shuts the gas
control down completely.
38
DRAINING THE WATER HEATER
Warning: Exercise care, as water discharged from the water heater may be
of a very high temperature.
To drain the water heater:
Turn off the water heater (refer to “To Turn Off The Water Heater” on
page 35).
Close all hot water taps.
Operate the relief valve release lever - do not let the lever snap back or you
will damage the valve seat.
Operating the lever will release the pressure in the water heater.
Undo the union at the cold water inlet to the water heater and attach a hose
to the water heater side of the union.
Let the other end of the hose go to a drain.
Operate the relief valve again.
This will let air into the water heater and allow the water to drain through the
hose.
39
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40
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41
RHEEM GAS DOMESTIC MAINS PRESSURE
WATER HEATER WARRANTY - AUSTRALIA ONLY
GAS WATER HEATER – STELLAR 850 SERIES 330, 360 MODELS
1. THE RHEEM WARRANTY – GENERAL
1.1 This warranty is given by Rheem Australia Pty Limited ABN 21 098 823 511 of 1 Alan Street,
Rydalmere New South Wales.
1.2 Rheem offer a trained and qualified national service network who will repair or replace
components at the address of the water heater subject to the terms of the Rheem warranty.
Rheem Service, in addition can provide preventative maintenance and advice on the operation of
your water heater. The Rheem Service contact number is available 7 days a week on 131031
with Service personnel available to take your call from 8am to 8pm daily (hours subject to
change).
1.3 For details about this warranty, you can contact us on 131031 or by email at
warrantyenquiry@rheem.com.au (not for service bookings).
1.4 The terms of this warranty and what is covered by it are set out in sections 2 and 3 and apply to
water heaters manufactured after 1st January 2012.
1.5 If a subsequent version of this warranty is published, the terms of that warranty and what is
covered by it will apply to water heaters manufactured after the date specified in the subsequent
version.
2. TERMS OF THE RHEEM WARRANTY AND EXCLUSIONS TO IT
2.1 The decision of whether to repair or replace a faulty component is at Rheem’s sole discretion.
2.2 If you require a call out and we find that the fault is not covered by the Rheem warranty, you are
responsible for our standard call out charge. If you wish to have the relevant component repaired
or replaced by Rheem, that service will be at your cost.
2.3 Where a failed component or cylinder is replaced under this warranty, the balance of the original
warranty period will remain effective. The replacement does not carry a new Rheem warranty.
2.4 Where the water heater is installed outside the boundaries of a metropolitan area as defined by
Rheem or further than 25 km from either a regional Rheem branch office or an Accredited
Rheem Service Agent's office, the cost of transport, insurance and travelling between the nearest
branch office or Rheem Accredited Service Agent’s office and the installed site shall be the
owner’s responsibility.
2.5 Where the water heater is installed in a position that does not allow safe or ready access, the
cost of that access, including the cost of additional materials handling and/or safety equipment,
shall be the owner’s responsibility. In other words, the cost of dismantling or removing
cupboards, doors or walls and the cost of any special equipment to bring the water heater to floor
or ground level or to a serviceable position is not covered by this warranty.
2.6 This warranty only applies to the original and genuine Rheem water heater in its original installed
location and any genuine Rheem replacement parts.
2.7 The Rheem warranty does not cover faults that are a result of:
a) Accidental damage to the water heater or any component (for example: (i) Acts of God such
as floods, storms, fires, lightning strikes and the like; and (ii) third party acts or omissions).
b) Misuse or abnormal use of the water heater.
42
RHEEM GAS DOMESTIC MAINS PRESSURE
WATER HEATER WARRANTY - AUSTRALIA ONLY
c) Installation not in accordance with the Owner’s Guide and Installation Instructions or with
relevant statutory and local requirements in the State or Territory in which the water heater is
installed.
d) Connection at any time to a water supply that does not comply with the water supply
guidelines as outlined in the Owner’s Guide and Installation Instructions.
e) Repairs, attempts to repair or modifications to the water heater by a person other than
Rheem Service or a Rheem Accredited Service Agent.
f) Faulty plumbing or faulty gas supply.
g) Failure to maintain the water heater in accordance with the Owner's Guide and Installation
Instructions.
h) Transport damage.
i) Fair wear and tear from adverse conditions (for example, corrosion).
j) Cosmetic defects.
2.8 Subject to any statutory provisions to the contrary, this warranty excludes any and all claims for
damage to furniture, carpet, walls, foundations or any other consequential loss either directly or
indirectly due to leakage from the water heater, or due to leakage from fittings and/ or pipe work
of metal, plastic or other materials caused by water temperature, workmanship or other modes of
failure.
2.9 If the water heater is not sized to supply the hot water demand in accordance with the guidelines
in the Rheem water heater literature, any resultant fault will not be covered by the Rheem
warranty.
3. WHAT IS COVERED BY THE RHEEM WARRANTY
FOR THE WATER HEATERS DETAILED IN THIS DOCUMENT
3.1 Rheem will repair or replace a faulty component of your water heater if it fails to operate in
accordance with its specifications as follows:
What components are
covered
The period from the date
of installation in which
the fault must appear in
order to be covered
All components
Year 1
The cylinder and
SuperFlue
(if the water heater is
installed in a singlefamily domestic dwelling)
Years 2 to 5
The cylinder and
SuperFlue
(if the water heater is not
installed in a singlefamily domestic dwelling)
Years 6 to 10
Years 2 to 5
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What coverage you receive
Repair and/or replacement of the faulty
component, free of charge, including labour.
Repair and / or replacement of the cylinder or
SuperFlue, free of charge, including labour.
Replacement cylinder or SuperFlue, free of
charge. Installation and repair labour costs
are the responsibility of the owner.
Replacement cylinder or SuperFlue, free of
charge. Installation and repair labour costs
are the responsibility of the owner.
RHEEM GAS DOMESTIC MAINS PRESSURE
WATER HEATER WARRANTY - AUSTRALIA ONLY
GAS WATER HEATER – STELLAR 850 SERIES 330, 360 MODELS
4. ENTITLEMENT TO MAKE A CLAIM UNDER THIS WARRANTY
4.1 To be entitled to make a claim under this warranty you need to:
a) Be the owner of the water heater or have consent of the owner to act on their behalf
b) Contact Rheem Service without undue delay after detection of the defect and, in any event,
within the applicable warranty period.
4.2 You are not entitled to make a claim under this warranty if your water heater:
a) Does not have its original serial numbers or rating labels.
b) Is not installed in Australia.
5. HOW TO MAKE A CLAIM UNDER THIS WARRANTY
5.1 If you wish to make a claim under this warranty, you need to:
a) Contact Rheem on 131031 and provide owner’s details, address of the water heater, a
contact number and date of installation of the water heater or if that’s unavailable, the date of
manufacture and serial number (from the rating label on the water heater).
b) Rheem will arrange for the water heater to be tested and assessed on-site.
c) If Rheem determines that you have a valid warranty claim, Rheem will repair or replace the
water heater in accordance with this warranty.
5.2 Any expenses incurred in the making of a claim under this warranty will be borne by you.
6. THE AUSTRALIAN CONSUMER LAW
6.1 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major
failure.
6.2 The Rheem warranty (set out above) is in addition to any rights and remedies that you may have
under the Australian Consumer Law.
RHEEM AUSTRALIA PTY LTD, A.B.N. 21 098 823 511, www.rheem.com.au
For Service Telephone 131 031 AUSTRALIA 0800 657 335 NEW ZEALAND
Revision Date: 2013 October
122038S
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