MAXDATA PLATINUM 500 I M6 Owner Manual


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MAXDATA PLATINUM 500 I M6 Owner Manual | Manualzz

MAXDATA Server PLATINUM 500 I M6

System Manual

Contents

1 Setting up the System 5

Server Position ........................................................................................................................................5

Connecting the System ...........................................................................................................................6

Back Panel Connectors ......................................................................................................................6

Powering up the System .........................................................................................................................7

2 Server Board Features 9

Server Board Connector and Component Locations .............................................................................10

Configuration Jumpers ..........................................................................................................................11

Hardware Requirements .......................................................................................................................12

Processor .........................................................................................................................................12

Memory ............................................................................................................................................12

3 Server Board Installations and Upgrades 13

Before You Begin ..................................................................................................................................13

Tools and Supplies Needed ...................................................................................................................13

Installing and Removing Memory ..........................................................................................................13

Installing DIMMs ..............................................................................................................................13

Removing DIMMs ............................................................................................................................14

Installing or Replacing a Processor ........................................................................................................15

Installing a Processor .......................................................................................................................15

Installing the Heat Sink(s) ......................................................................................................................17

Removing a Processor .....................................................................................................................18

Installing a PCI Card ..............................................................................................................................18

Replacing the Backup Battery ...............................................................................................................19

4 Server Utilities 21

Clearing the CMOS ...............................................................................................................................22

Clearing the Password ..........................................................................................................................22

5 Troubleshooting 25

Resetting the System ............................................................................................................................25

BIOS Error Messages ............................................................................................................................26

BIOS POST Beep Codes ......................................................................................................................27

BIOS Recovery Beep Codes .................................................................................................................27

6 Rack Installation 29

Parts List ..............................................................................................................................................29

Installation .............................................................................................................................................30

7 Regulatory and Integration Information 33

Product Regulatory Compliance ............................................................................................................33

Product Safety Compliance ..............................................................................................................33

Product RoHS Compliance ...............................................................................................................33

Product EMC Compliance – Class A Compliance ..................................................................................33

Certifications / Registrations / Declarations ..........................................................................................33

Product Regulatory Compliance Markings ............................................................................................33

Electromagnetic Compatibility Notices .................................................................................................33

Europe (CE Declaration of Conformity) ............................................................................................33

4

Figures

1. Back Panel Connectors .....................................................................................................................6

2. The Controls ......................................................................................................................................7

3. Server Board Connector and Component Locations ......................................................................10

4. Configuration Jumper Descriptions .................................................................................................11

5. Installing Memory ............................................................................................................................13

6. Lifting the Socket Handle ................................................................................................................15

7. Open the Load Plate .......................................................................................................................15

8. Removing the Shipping Cover .........................................................................................................16

9. Installing the Processor ...................................................................................................................16

10. Removing the Protective Socket Cover ..........................................................................................16

11. Installing the Heat Sink ....................................................................................................................17

12. Replacing the Battery ......................................................................................................................20

13. CMOS Clear Jumper .......................................................................................................................22

14. Password Clear Jumper ..................................................................................................................22

Tables

1. NIC LEDs ...........................................................................................................................................6

2. Server Board Features .......................................................................................................................9

3. Configuration Jumpers [J17] ...........................................................................................................11

4. Keyboard Commands ......................................................................................................................21

5. BIOS Error Messages ......................................................................................................................26

6. Beep Codes .....................................................................................................................................27

7. BIOS Recovery Beep Codes ...........................................................................................................27

8. Product Certification Markings ........................................................................................................33

Contents MAXDATA Server PLATINUM 500 I M6 MF

1 Setting up the System

Server Position

Please take note of the following criteria for creating a practical and safe workplace when setting up your computer:

The system can be used anywhere the temperature is suitable for people. However, rooms with humidity over 70 %, and dusty or dirty areas are not appropriate. In addition, do not expose the server to any temperatures over +30 °C or under +10 °C.

Make sure that the cables connecting the server to peripheral devices are not tight.

Make sure that all power and connection cables are positioned so that they are not trip hazards.

When you save data to your server‘s hard disks or to a floppy disk, they are stored as magnetic information on the media. Make sure that they are not damaged by magnetic or electromagnetic fields.

Because the electronics in your computer can be damaged by jarring, no mechanical devices should be placed on the same surface as the server. This is especially important for impact printers whose vibrations could damage the hard disk.

Please take care to ensure a free air flow to the server at all times. Do not block the ventilation slots of the server case and particularly the power supplies. An insufficient air flow may damage the server and / or it’s components.

ATTENTION

In order to fully separate the server from current, the power cord must be removed from the wall outlet.

ATTENTION

Safety instruction for upright devices: To ensure stability, the floor stands must be turned outwards.

MAXDATA Server PLATINUM 500 I M6 5

6

Connecting the System

Back Panel Connectors

A B C D

H G

Figure 1. Back Panel Connectors

F E

A. Mouse

B. Serial Port B

E.

F.

USB 2-3

USB 0-1

C. NIC 1 (10/100/1000 Mbps) G. Video

D. NIC 2 (10/100/1000 Mbps) H. Keyboard

The NIC LEDs at the right and left of each NIC provide the following information.

Table 1. NIC LEDs

LED

Left

Right

LED State

Off

Solid Amber

Blinking Amber

Off

Solid Amber

Solid Green

Description

No network connection

Network connection in place

Transmit/receive activity

10 Mbps connection (if left LED is on or blinking)

100 Mbps connection

1000 Mbps connection

Setting up the System

Powering up the System

At the front of the case, you can find the neccessary controls like power button, reset button and the

HDD Leds. Press the power button one time briefly in order to boot the server.

A

B

C

D

E

I

G

H

F

Figure 2. The Controls

A. Power LED

B.

HDD LED

C. NIC2 LED

D.

NIC1 LED

E. Fan Warning LED

F.

G.

H.

I.

Front USB ports

Power switch

Reset switch

Disable Fan Warning

MAXDATA Server PLATINUM 500 I M6 7

8

MF Server Board Features

2 Server Board Features

This chapter briefly describes the main features of the Server Board. This chapter provides a list of server board features and diagrams showing the location of important components and connections on the server board.

Table 2 summarizes the features of the Server Board.

Table 2. Server Board Features

Feature

Processors

Memory

Chipset

Peripheral Interfaces

Description

Support for up to two Dual-Core Intel

®

Xeon

®

processors 5000 sequence

• Four DIMM sockets supporting stacked DDR2 533/667

1

MHz FBDIMM memory (up to 8 GB of total system memory)

Intel ® 5000V chipset, consisting of:

• Intel

®

5000V Memory Controller Hub (MCH)

• Intel

®

Enterprise South Bridge (ESB2-E)

External connections:

• Stacked PS/2 ports for keyboard and mouse

• DB9 Serial A port

• Two RJ45 NIC connectors for 10/100/1000 Mb connections

• Four USB 2.0 ports

I/O Control

Video

Hard drive

LAN

Expansion Capabilities

Fans

System Management

Internal connections:

• One USB port header, which supports two USB 2.0 ports

• One DH10 Serial B header

• Six serial ATA connectors with embedded RAID 0/1/10 support

• One ATA-133 connector

• SSI-compliant 34-pin, high-density 100-pin, and alternate 50-pin control panel headers

National Semiconductor PC87427 controller

On-board ATI ES1000 video controller with 16 MB external video memory

• ATA-133 support: one IDE channel capable of supporting up to two drives

• SATA support

• SAS support (optional)

Intel

®

82563EB dual port controller for 10/100/1000 Mbit/sec Ethernet LAN connectivity

• One 32-bit/33MHz, 5V PCI connector

• One 64-bit/133MHz PCI-X connector

• One 64-bit/100MHz PCI-X connector

• Two x4 PCI Express connectors

Support for up to six system fans and two processor fans

Intel

®

System Management Software

1 Although current design supports use of DDR2 667 modules, no memory validation has been performed with the server board due to limited sample availability of these modules.

MAXDATA Server PLATINUM 500 I M6 9

Server Board Connector and Component Locations

A B C D E F

QQ

PP

OO

NN

I

G

H

J

MM

LL

KK

JJ

II

HH

GG

FF

EE

DD

K

L

M

N

O

CC

BB

AA

Z

Y

X

W

V

U T

S R

Q

P

Figure 3. Server Board Connector and Component Locations

A.

PCI 32/33 Slot 1

B.

PCIe x4 Slot 3

C.

PCI-X 64/133 Slot 4

D.

PCI-X 64/100 Slot 5

E.

PCIe x4 Slot 6

F.

Back Panel I/O Ports

G. System Fan 6

H.

System Fan 5

I.

Main Power Connector

J.

Auxiliary Signal

Connector

K.

DIMM Sockets

L.

Processor 1 Socket

M. Processor 2 Socket

N. Processor Fan 2 Header

O.

Processor Fan 1 Header

P.

Processor Voltage Regulator

EE.

SATA 0 Connector

Q.

Battery

FF.

SATA 1 Connector

R.

Processor Power Connector

GG.

SATA 2 Connector

S.

IPMB Header

T.

SAS RAID 5 Key

U.

IDE Connector

V.

LCP Header

W.

SAS_SES2

X.

SAS SGPIO

Y.

System Fan 3

Z.

System Fan 4

AA. System Fan 2

BB. System Fan 1

CC. SATA SGPIO

DD.

USB 4-5

HH.

II.

SATA 3 Connector

SATA 4 Connector

JJ.

SATA 5 Connector

KK.

Backplane Connector B

LL.

Front Panel Header

MM. Backplane Connector A

NN.

SATA RAID 5 Key

OO.

Speaker

PP.

Serial B EMP Connector

QQ.

Chassis Intrusion

Configuration Jumpers

CMOS

CLR

PASSWORD

CLR

2

3

J1J1

Default

CLEAR

CMOS

2

3

J1J2

Default

CLEAR

PASSWORD

Figure 4. Configuration Jumper Descriptions

Table 3. Configuration Jumpers [J17]

Jumper Name

CMOS Clear

Password Clear

BIOS Select

Jumper Purpose

If pins 2-3 are jumpered, the CMOS settings will be cleared on the next reset. These pins should be jumpered on 1-2 for normal operation.

If pins 2-3 are jumpered, administrator and user passwords will be cleared on the next reset. These pins should be jumpered on 1-2 for normal operation.

If pins 2-3 are jumpered, the BIOS in the lower bank will be selected on the next reset. These pins should be jumpered on 1-2 for normal operation.

Hardware Requirements

To avoid integration difficulties and possible board damage, your system must meet the requirements outlined below.

Processor

One or two Dual-Core Intel

®

Xeon

®

processor 5000 sequence.

Memory

The server board provides four DIMM sockets across two channels, Channel A and Channel B. Channel

A consists of DIMM sockets A1 and A2. Channel B consists of DIMM sockets B1 and B2.

A minimum of one 512 MB DIMM is required in DIMM socket A1. DIMMs must be installed starting with the lowest number slot in a given channel.

In non-mirrored mode, all DIMMs with the same slot number within a given branch must match (size, technology, manufacturer). It is not required to match DIMMs between different slot numbers.

DIMMs must meet the following requirements:

• Use only Fully Buffered DIMMs (FBD) with DDR2 DRAM technology.

• Use only FBD DDR2-533 and FBD DDR2-667 stacked DIMM modules.

In determining your memory requirements, the need for memory sparing or memory mirroring must be considered.

12 Server Board Features MAXDATA Server PLATINUM 500 I M6 MF

MF Server Board Installations and Upgrades

3 Server Board Installations and Upgrades

Before You Begin

Before working with your server product, pay close attention to the installation precautions at the end of this manual.

Tools and Supplies Needed

• Phillips (cross head) screwdriver (#1 bit and #2 bit)

• Needle nosed pliers

• Antistatic wrist strap and conductive foam pad

Installing and Removing Memory

The silkscreen on the board for the DIMMs displays DIMM A1, DIMM A2, DIMM B1, and DIMM B2, starting from the inside of the board.

NOTE

Memory sizing and configuration is guaranteed only for qualified DIMMs approved by MAXDATA.

Installing DIMMs

To install DIMMs, follow these steps:

1. Observe the safety and ESD precautions at the beginning of this book.

2. Turn off all peripheral devices connected to the server. Turn off the server.

3 . Disconnect the AC power cord.

4. Remove the server’s cover. See your chassis documentation for instructions.

5. Locate the DIMM sockets. See Figure 5.

DIMM A2 DIMM B1

DIMM A1

DIMM B2

A

D

C

B

MAXDATA Server PLATINUM 500 I M6

Figure 5. Installing Memory

13

6. Make sure the clips at either end of the DIMM socket(s) are pushed outward to the open position.

7. Holding the DIMM by the edges, remove it from its anti-static package.

8. Position the DIMM above the socket. Align the small notch in the bottom edge of the DIMM with the keys in the socket (see inset in Figure 5).

9. Insert the bottom edge of the DIMM into the socket.

10. When the DIMM is inserted, push down on the top edge of the DIMM until the retaining clips snap into place. Make sure the clips are firmly in place.

11. Reconnect or replace any internal components you needed to disconnect or remove.

12. Replace the server’s cover. Reconnect any external components you needed to disconnect.

13. Attach the AC power cord.

Removing DIMMs

To remove a DIMM, follow these steps:

1. Observe the safety and ESD precautions at the beginning of this book.

2. Turn off all peripheral devices connected to the server. Turn off the server.

3 . Remove the AC power cord from the server.

4. Remove the server’s cover. See your chassis documentation for instructions.

5. Gently spread the retaining clips at each end of the socket. The DIMM pops out of the socket.

6. Hold the DIMM by the edges, lift it away from the socket, and store it in an anti-static package.

7. Reconnect or replace any internal components you needed to disconnect or remove.

8. Replace the server’s cover. Reconnect any external components you needed to disconnect.

9. Attach the AC power cord.

Installing or Replacing a Processor

NOTE

Use the instructions provided below to install or replace a processor instead of using the instructions that came with the processor.

If a single processor is to be used, it must be installed in the processor socket labeled CPU1. This socket is located closest to the corner of the server board.

When installing a second processor, verify that the processors are identical and of the same voltage and speed. Do not mix processors of different types or frequencies.

CAUTIONS

Processor must be appropriate: You may damage the server board if you install a processor that is inappropriate for your server.

ESD and handling processors: Reduce the risk of electrostatic discharge (ESD) damage to the processor by doing the following: (1) Touch the metal chassis before touching the processor or server board. Keep part of your body in contact with the metal chassis to dissipate the static charge while handling the processor. (2) Avoid moving around unnecessarily.

Installing a Processor

1. Observe the safety and ESD precautions above and at the beginning of this book.

2. Turn off all peripheral devices connected to the server. Turn off the server.

3 . Disconnect the AC power cord from the server.

4. Remove the server‘s cover. See the documentation that came with your server chassis for instructions on removing the server‘s cover.

5. Locate the processor socket and raise the socket handle completely (see Figure 6).

Figure 6. Lifting the Socket Handle

6. Push the rear tab with your finger tip to bring the front end of the load plate up slightly. Open the load plate as shown (see Figure 7).

A B

Figure 7. Open the Load Plate

Note

Do not touch the socket pins; they are very sensitive and easily damaged.

7. Take the processor out of the box and remove the protective shipping cover (see Figure 8).

A

Figure 8. Removing the Shipping Cover

8. Orient the processor with the socket so that the processor cutouts match the socket notches.

Install the processor as shown in Figure 9.

A

B

Figure 9. Installing the Processor

Note

Make sure the alignment triangle mark and the alignment triangle cutout align correctly.

9. Remove the protective socket cover (see Figure 10).

A

B

Figure 10. Removing the Protective Socket Cover

10. Lower the CPU load plate and lower the socket lever completely.

Note

Retain the protective socket cover for use when removing a processor that will not be replaced.

Installing the Heat Sink(s)

The heat sink has Thermal Interface Material (TIM) located on the bottom of it. Use caution when you unpack the heat sink so you do not damage the TIM.

1. Set the heat sink over the processor, lining up the four captive screws with the four posts surrounding the processor.

2. Loosely screw in the captive screws on the heat sink corners in a diagonal manner.

Do no fully tighten one screw before tightening another.

3. Gradually and equally tighten each captive screw until each is firmly tightened.

2

3

4

1

Figure 11. Installing the Heat Sink

4. Reinstall and reconnect any parts you removed or disconnected to reach the processor sockets.

5. Replace the server‘s cover and reconnect the AC power cord. See the documentation that came with your server chassis for instructions on installing the server‘s cover.

Removing a Processor

1. Observe the safety and ESD precautions at the beginning of this book.

2. Turn off all peripheral devices connected to the server. Turn off the server.

3. Remove the AC power cord from the server.

4. Remove the server‘s cover. See the documentation that came with your server chassis for instructions on removing the server‘s cover.

5. Unplug the processor fan cable from the server board.

6. Loosen the four captive screws on the corners of the heat sink.

7. Twist the heat sink slightly to break the seal between the heat sink and the processor.

8. Lift the heat sink from the processor. If it does not pull up easily, twist the heat sink again. Do not force the heat sink from the processor. Doing so could damage the processor.

9. Lift the processor lever.

10. Raise the CPU load plate.

11. Remove the processor.

12. If installing a replacement processor, see “Installing the Processor”. Otherwise, install the protective socket cover over the empty processor socket and reinstall the chassis cover.

Installing a PCI Card

Peripherals and add-in cards are not included in your system and must be purchased separately.

The PCI slots support full-height add-in cards or low-profile PCI add-in cards. If a low profile card is installed in the standard full-height riser card, it must be equipped with a standard full-height PCI mounting bracket.

1. Observe the safety and ESD precautions at the beginning of this book.

2. Turn off all peripheral devices connected to the server. Turn off the server.

3. Remove power from your system by unplugging the AC power cord.

4. Remove the chassis cover. See your chassis documentation for instructions.

5. Remove the screw that attaches the PCI bracket shield to the rear of the chassis to remove the shield. Retain the screw.

6. Insert the PCI card into the PCI slot.

7. Use the screw removed in step 1 to secure the PCI card to the chassis.

8. Reconnect or replace any internal components you needed to disconnect or remove.

9. Replace the server’s cover. Reconnect any external components you needed to disconnect.

10. Attach the AC power cord.

Replacing the Backup Battery

The lithium battery on the server board powers the RTC for up to 10 years in the absence of power.

When the battery starts to weaken, it loses voltage, and the server settings stored in CMOS RAM in the RTC (for example, the date and time) may be wrong. Contact your customer service representative or dealer for a list of approved devices.

WARNING

Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the equipment manufacturer. Discard used batteries according to manufacturer’s instructions.

WARNUNG

Wenn eine ungeeignete Batterie eingesetzt wird oder die Batterie falsch eingesetzt wird, besteht Explosionsgefahr. Ersetzen Sie verbrauchte Batterien nur durch Batterien gleichen oder äquivalenten Typs, der vom Hersteller empfohlen wurde. Entsorgen Sie die verbrauchte

Batterie entsprechend den Anweisungen des Herstellers.

AVERTISSEMENT

Danger d’explosion en cas de remplacement incorrect de la pile. Remplacez-la uniquement par une pile du même type ou d’un type équivalent recommandé par le fabricant. Mettez au rebut les piles usagées en vous conformant aux instructions du fabricant.

OSTRZEŻENIE

Nieprawidłowa wymiana baterii grozi eksplozją. Wymieniać tylko na taki sam lub równoważny typ, zalecany przez producenta. Zużyte baterie utylizować zgodnie z instrukcjami producenta.

ADVARSEL!

Lithiumbatteri - Eksplosionsfare ved fejlagtig håndtering. Udskiftning må kun ske med batteri af samme fabrikat og type. Levér det brugte batteri tilbage til leverandøren.

ADVARSEL

Lithiumbatteri - Eksplosjonsfare. Ved utskifting benyttes kun batteri som anbefalt av apparatfabrikanten. Brukt batteri returneres apparatleverandøren.

VARNING

Explosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som rekommenderas av apparattillverkaren. Kassera använt batteri enligt fabrikantens instruktion.

VAROITUS

Paristo voi räjähtää, jos se on virheellisesti asennettu. Vaihda paristo ainoastaan laitevalmistajan suosittelemaan tyyppiin. Hävitä käytetty paristo valmistajan ohjeiden mukaisesti.

1. Observe the safety and ESD precautions above and at the beginning of this book.

2. Turn off all peripheral devices connected to the server. Turn off the server.

3. Remove power from your system by unplugging the AC power cord.

4. Remove the chassis cover. See your chassis documentation for instructions.

5. Locate the battery. See Figure 12.

6. Gently pull back on the metal tab to release the battery.

7. Remove the battery from its socket.

20

Figure 12. Replacing the Battery

8. Dispose of the battery according to local ordinance.

9. Remove the new lithium battery from its package, and, being careful to observe the correct polarity, insert it in the battery socket.

10. Reconnect or replace any internal components you needed to disconnect or remove.

11. Replace the server’s cover. Reconnect any external components you needed to disconnect.

12. Attach the AC power cord.

13. Run Setup to restore the configuration settings to the RTC.

Server Board Installations and Upgrades MAXDATA Server PLATINUM 500 I M6 MF

MF Server Utilities

4 Server Utilities

Table 4. Keyboard Commands

Press

<F1>

← →

F5/-

F6/+

<Enter>

<Esc>

<F9>

Description

Help - Pressing F1 on any menu invokes the general Help window.

The left and right arrow keys are used to move between the major menu pages.

The keys have no affect if a submenu or pick list is displayed.

Select Item up - The up arrow is used to select the previous value in a menu item’s option list, or a value field pick list. Pressing the <Enter> key activates the selected item.

Select Item down - The down arrow is used to select the next value in a menu item’s option list, or a value field pick list. Pressing the <Enter> key activates the selected item.

Change Value - The minus key or the <F5> function key is used to change the value of the current item to the previous value. This key scrolls through the values in the associated pick list without displaying the full list.

Change Value - The plus key or the <F6> function key is used to change the value of the current menu item to the next value. This key scrolls through the values in the associated pick list without displaying the full list. On 106-key

Japanese keyboards, the plus key has a different scan code than the plus key on the other keyboard, but it has the same effect.

Execute Command - The <Enter> key is used to activate submenus when the selected feature is a submenu, or to display a pick list if a selected feature has a value field, or to select a sub-field for multi-valued features like time and date. If a pick list is displayed, the <Enter> key will undo the pick list, and allow another selection in the parent menu.

Exit - The <Esc> key provides a mechanism for backing out of any field. This key will undo the pressing of the <Enter> key. When the <Esc> key is pressed while editing any field or selecting features of a menu, the parent menu is re-entered.

When the <Esc> key is pressed in any submenu, the parent menu is re-entered.

When the <Esc> key is pressed in any major menu, the exit confirmation window is displayed and the user is asked whether changes can be discarded.

Setup Defaults - Pressing <F9> causes the following to appear:

Setup Confirmation

Load default configuration now?

[Yes] [No]

<F10>

If “Yes” is selected and the <Enter> key is pressed, all Setup fields are set to their default values. If “No” is selected and the <Enter> key is pressed, or if the

<Esc> key is pressed, the user is returned to where they were before <F9> was pressed without affecting any existing field values.

Save and Exit - Pressing <F10> causes the following message to appear:

Setup Confirmation

Save Configuration changes and exit now?

[Yes] [No]

If “Yes” is selected and the <Enter> key is pressed, all changes are saved and

Setup is exited. If “No” is selected and the <Enter> key is pressed, or the <Esc> key is pressed, the user is returned to where they were before <F10> was pressed without affecting any existing values.

MAXDATA Server PLATINUM 500 I M6 21

Clearing the CMOS

If you are not able to access the BIOS setup screens, the CMOS Clear jumper will need to be used to reset the configuration RAM.

1. Power down the system and disconnect the AC power.

2. Open the server.

3. Move the jumper (J1J1) from the normal operation position, CMOS Clear by BMC, at pins

1 and 2 to the CMOS Clear Force Erase position, covering pins 2 and 3 as indicated in the following diagram.

CMOS

CLR

PASSWORD

CLR

2

3

J1J1

Default

CLEAR

CMOS

2

3

J1J2

Default

CLEAR

PASSWORD

Figure 13. CMOS Clear Jumper

4. Reconnect the AC power, power up the system.

5. When the system begins beeping, power it down and disconnect the AC power.

6. Return the CMOS Clear jumper to the CMOS Clear by BMC location, covering pins 1 and 2.

7. Close the server chassis.

8. Reconnect the AC power and power up the system.

Clearing the Password

If the user or administrator password is lost or forgotten, moving the password clear jumper into the

“clear” position clears both passwords. The password clear jumper must be restored to its original position before a new password can be set.

1. Power down the system and disconnect the AC power.

2. Open the server chassis.

3. Move the jumper (J1J2) from the normal operation position, Password Clear Protect, at pins 1 and 2 to the Password Clear Erase position, covering pins 2 and 3 as indicated in the following diagram.

CMOS

CLR

PASSWORD

CLR

2

3

J1J1

Default

CLEAR

CMOS

2

3

J1J2

Default

CLEAR

PASSWORD

Figure 14. Password Clear Jumper

4. Reconnect the AC power, power up the system.

5. Power down the system and disconnect the AC power.

6. Return the Password Clear jumper to the Password Clear Protect position, covering pins 1 and 2.

7. Close the server chassis.

8. Reconnect the AC power and power up the server.

24

5 Troubleshooting

This chapter helps you identify and solve problems that might occur while you are using the system.

For any problem that you are encountering, first ensure you are using the latest firmware and files.

Firmware upgrades include updates for BIOS and the hot-swap controller (HSC). In addition to the server firmware and files, also update any drivers used for components you have installed in your system, such as video drivers, network drivers, and SCSI drivers.

Resetting the System

Before going through in-depth troubleshooting, attempt first to perform reset your system using one of the methods below.

To do this: Press:

Soft boot reset to clear the system memory and reload the operating system.

<Ctrl>+<Alt>+<Del>

Clear system memory, restart POST, and reload the operating system.

Reset button

Cold boot reset. Turn the system power off and then on. This clears system memory, restarts POST, reloads the operating system, and halts power to all peripherals.

Power off/on

MF Troubleshooting MAXDATA Server PLATINUM 500 I M6 25

BIOS Error Messages

When a recoverable error occurs during the POST, the BIOS displays an error message describing the problem.

Table 5. BIOS Error Messages

Error Message

GA20 Error

CMOS Checksum Bad

CMOS Settings Wrong

CMOS Date/Time Not Set

DMA Error

Memory Size Decreased

Memory Size Increased

Memory Size Changed

No Boot Device Available

Off Board Parity Error

On Board Parity Error

Parity Error

NVRAM / CMOS /

PASSWORD cleared by Jumper

<CTRL_N> Pressed

FDC Failure

HDC Failure

Checking NVRAM.....

Update OK!

Updated Failed

Keyboard Error

KB/Interface Error

Explanation

An error occurred with Gate A20 when switching to protected mode during the memory test.

Could not read sector from corresponding drive.

Pri Master HDD Error

Pri Slave HDD Error

Sec Master HDD Error

Sec Slave HDD Error

Pri Master Drive - ATAPI Incompatible

Pri Slave Drive - ATAPI Incompatible

Sec Master Drive - ATAPI Incompatible

Sec Slave Drive - ATAPI Incompatible

A: Drive Error

CMOS Battery Low

CMOS Display Type Wrong

Corresponding drive is not an ATAPI device. Run Setup to make sure device is selected correctly.

No response from diskette drive.

The battery may be losing power. Replace the battery soon.

The display type is different than what has been stored in

CMOS. Check Setup to make sure type is correct.

The CMOS checksum is incorrect. CMOS memory may have been corrupted. Run Setup to reset values.

CMOS values are not the same as the last boot. These values have either been corrupted or the battery has failed.

The time and/or date values stored in CMOS are invalid.

Run Setup to set correct values.

Error during read/write test of DMA controller.

Memory size has decreased since the last boot. If no memory was removed, then memory may be bad.

Memory size has increased since the last boot. If no memory was added, there may be a problem with the system.

Memory size has changed since the last boot. If no memory was added or removed, then memory may be bad.

System did not find a device to boot.

A parity error occurred on an off-board card. This error is followed by an address.

A parity error occurred in onboard memory. This error is followed by an address.

A parity error occurred in onboard memory at an unknown address.

NVRAM, CMOS, and passwords have been cleared. The system should be powered down and the jumper removed.

CMOS is ignored and NVRAM is cleared. User must enter

Setup.

Error occurred trying to access diskette drive controller.

Error occurred trying to access hard disk controller.

NVRAM is being checked to see if it is valid.

NVRAM was invalid and has been updated.

NVRAM was invalid but was unable to be updated.

Error in the keyboard connection. Make sure keyboard is connected properly.

Keyboard interface test failed.

BIOS POST Beep Codes

The table below lists the POST error beep codes. Prior to system video initialization, the BIOS uses these beep codes to inform users of error conditions. The beep code occurs only when a critical error occurs or when the BIOS fails to boot to the operating system. Please note that not all error conditions are supported by BIOS beep codes.

Table 6. Beep Codes

Number of Beeps

1, 2, or 3

4 - 7 or 9 - 11

8

Reason for Beeps and Action to Take

Memory error. Reseat the memory or replace the DIMMs with known good modules.

Fatal error indicating a possible serious system problem. Remove all add-in cards and re-start the system. If the error still occurs, contact your system manufacturer. If the beep codes are not generated after the add-in cards are removed, insert the cards one at a time, booting the system between each card addition, until the beeps again occur to reveal the malfunctioning card.

Replace or reseat the system video add-in card. If on-board video is being used, the server board may be faulty.

BIOS Recovery Beep Codes

Table 7. BIOS Recovery Beep Codes

Beeps

1

1-2

Reason

One long beep – video is active.

One long beep and two short beeps: Insert the BIOS recovery diskette.

An error or warning condition at boot can result in a series of beeps being issued known as “beep codes”. These beeps have a code that identifies system or PCI card events. Before checking for a system beep code error make sure the PCI card is not causing the beeping.

28

MF Rack Installation

6 Rack Installation

The PLATINUM 500 I is available with an optional slide rail kit for rack installation. The following instructions apply to servers with this rack option only.

Parts List

The following is a list of all the parts that are relevant for installation; each part is designated with a letter that is used in the installation guide.

External Rail

Middle Rail

The middle rail (B) is slid inside the external rail (A) and the internal rail (C) in turn is inside the middle rail

(B).

Internal Rail

End Bracket

Round head screw, large

Round head screw, small

Nut

Perforated Plate with threaded holes

NOTE

Countersunk screws are not required.

Tip: Customers with a MAXDATA rack can simplify installation of the server by taking the screws, washers, and clamping nuts from the fastening set of their cabinet.

MAXDATA Server PLATINUM 500 I M6 29

Installation

1. Pull the internal rail (C) out of the middle rail (B).

2. Leave the middle rail (B) inside the external rail (A).

3. Measure the distance between the front and rear breadboard section of your cabinet. At-tach the silver end brackets (D) to the external rail (A) with two screws (E) and two nuts (G) each.

Be careful to make sure that the distance between the fastening bracket for the external rail

(A) and the end bracket (D) is the same as the distance between both bread-board sections of your server cabinet.

4. Attach the rails in the rear of the server cabinet with the silver end brackets (D). First hold the fastening bracket up to the breadboard. Then set the perforated plate with the threa-ded holes

(H) behind the breadboard section. Finish by inserting the screws (E) from the front through the breadboard and the fastening bracket to the perforated plates (H)

Front: A

Rear: D

5. Attach the internal rails (C) with the locking device in the rear of the server housing with the small screws (F).

6. When finished, you can slide the server into the server cabinet by pushing the inner rail (C) into the middle rail (B). To be able to slide the server completely inside, you have to push in the locking device at both sides of the rails.

32

MF Regulatory and Integration Information

7 Regulatory and Integration Information

Product Regulatory Compliance

Product Safety Compliance

The Server Board complies with the following safety requirements:

• EN60950 (Europe)

• CE - Low Voltage Directive 73/23/EEE (Europe)

Product RoHS Compliance

Restriction of Hazardous Substances: This server system is compliant to European Directive 2002/95/

EC (RoHS).

Product EMC Compliance – Class A Compliance

NOTE:

Legally the product is required to comply with Class A emission requirements as it is intended for a commercial type market place.

The Server Board has been has been tested and verified to comply with the following electromagnetic compatibility (EMC) regulations when installed in a compatible MAXDATA host system.

• EN55022 - Emissions (Europe)

• EN55024 - Immunity (Europe)

• CE - EMC Directive 89/336/EEC (Europe)

Certifications / Registrations / Declarations

• CE Declaration of Conformity (CENELEC Europe)

Product Regulatory Compliance Markings

This product is marked with the following Product Certification Markings:

Table 8. Product Certification Markings

Regulatory Compliance

CE Mark

Country

Europe

Marking

Electromagnetic Compatibility Notices

Europe (CE Declaration of Conformity)

This product has been tested in accordance too, and complies with the Low Voltage Directive (73/23/

EEC) and EMC Directive (89/336/EEC). The product has been marked with the CE Mark to illustrate its compliance.

MAXDATA Server PLATINUM 500 I M6 33

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