36. ip terminal range: aastra 5361ip, 5370ip, 5380ip

Product Guide A5000 R5.4 – IP terminal range: Aastra 5300ip
- CONTENTS 36.
IP TERMINAL RANGE: AASTRA 5361IP, 5370IP, 5380IP ........................................................ 2
36.1
ERGONOMICS AND DESIGN ....................................................................................................... 3
36.2
AASTRA 5361IP, THE INDISPENSABLE TERMINAL ........................................................................ 8
36.3
AASTRA 5370IP: THE "MID-RANGE" TERMINAL ............................................................................ 9
36.4
AASTRA 5380IP: THE "TOP OF THE RANGE" ............................................................................. 10
36.5
COMPARISON OF FEATURES OF THE AASTRA 5300IP TERMINALS .............................................. 11
36.6
FUNCTIONS ACCESSIBLE FROM PRE-PROGRAMMED KEYS ......................................................... 14
36.7
FUNCTIONS ACCESSIBLE FROM CUSTOMISABLE KEYS ............................................................... 16
36.7.1 Basic dialing ..................................................................................................................... 16
36.7.2 Features ........................................................................................................................... 16
36.7.3 Intercom function ............................................................................................................. 17
36.7.4 Intercom intercept function .............................................................................................. 17
36.7.5 Multi-key function ............................................................................................................. 18
36.7.6 Multi-line function ............................................................................................................. 18
36.7.7 Manager / assistant filters ................................................................................................ 19
36.7.8 Privileged intercom .......................................................................................................... 20
36.7.9 Information message lamp .............................................................................................. 20
36.8
FUNCTIONS OF THE DISPLAY AND OF THE INTERACTIVE KEYS .................................................... 21
36.8.1 Language selection .......................................................................................................... 21
36.8.2 Ringtone selection ........................................................................................................... 21
36.8.3 Idle display ....................................................................................................................... 21
36.8.4 Received calls log ............................................................................................................ 22
36.8.5 Messages left ................................................................................................................... 23
36.8.6 Predefined messages ...................................................................................................... 24
36.8.7 Free messages ................................................................................................................ 24
36.8.8 In-call displays ................................................................................................................. 24
36.8.9 Forward on ring – divert ................................................................................................... 25
36.8.10
User-programmable features ....................................................................................... 25
36.8.11
Key programming help ................................................................................................. 26
36.8.11.1
36.8.11.2
Programming from the set ..................................................................................................... 26
External programming ........................................................................................................... 26
36.8.12
Reading and cancelling forwarded calls to myself ....................................................... 26
36.8.13
Call by name ................................................................................................................ 26
36.9
TELEPHONY FEATURES .......................................................................................................... 27
36.10
COMPATIBILITIES ................................................................................................................... 27
36.11
SECURITY.............................................................................................................................. 27
36.12
DEPLOYMENT METHODS OF THE AASTRA5300IP TERMINALS .................................................... 31
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Product Guide A5000 R5.4 – IP terminal range: Aastra 5300ip
36.
IP TERMINAL RANGE: AASTRA 5361IP, 5370IP, 5380IP
The range of proprietary Aastra IP terminals comprises three models designed to meet all user
requirements: 5361ip, 5370ip and 5380ip.
This range is common to the Ascotel and Aastra 5000 platforms.
These proprietary Aastra phones are managed from Aastra 5000 version R5.1A, except the Aastra
5361ip which is available from Aastra 5000 R5.3, on the Aastra X Series and Aastra 5000 Server
systems.
The intelligence of these terminals is located in the Call Server.
Some models can be fitted with extension modules to add extra programmable keys for more
demanding requirements.
The main idea behind this range is to combine technology and innovating concepts with simplicity of
use.
The phones are designed to be technologically very advanced while being simple to use and
accessible to all users without the need for particular training.
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Product Guide A5000 R5.4 – IP terminal range: Aastra 5300ip
36.1
Ergonomics and design
For the Aastra 5370ip and 5380ip terminals, the screen is divided into three parts:
•
•
•
The top line is used to display the icons
The middle line is used for information to be displayed.
The bottom line of the screen is used for virtual/interactive keys.
For the Aastra 5361ip terminal, the screen is divided into 2 parts :
• The top line is used to display the icons
• The bottom line of the screen is used for to display text and the interactive menu.
Information available on the terminal
The screensaver/terminal-inactive screen displays some information in text form or as icons.
Certain types of information appear on the screen and disappear after a delay, for example: "Transfer
deactivated"
Certain types of information will disappear only after a confirmation by the user, for example: "2 calls
unanswered"
The following icons are available:
Transfer on no answer, on busy or immediate.
Incoming call not answered
Parked call
Loudspeaker
Microphone off
Headset
Lock
General deactivation of programmed features
Alarm
Encrypted voice
Message
Group deactivation
Message in voice mailbox
Dual Homing
Certain icons are not available on the 5361ip.
Certain items of information will be available only by navigating through the programming menus.
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Product Guide A5000 R5.4 – IP terminal range: Aastra 5300ip
The screen:
The screen on the 5361ip set has two lines: the first line displays icons, and the second line is used to
display information and the interactive menu (16 characters)
The screen on the 5370ip set has five lines, three of which are for information (each line can have 22
characters). The line of virtual keys can control two fields.
The screen on the 5380ip set has seven lines, five of which are for information (each line can have 30
characters). The line of virtual keys can control three fields.
Although the screen orientation cannot be adjusted, a base underneath the phone can be arranged in
different positions to change the angle of the phone on the desk (there are two possible positions: 25
or 40 degree inclination). Changing the contrast also helps to improve legibility on the screen.
On the Aastra 5380ip, the backlit improves the legibility.
Display of the user name:
•
•
On idle screen or call screens, display of:
−
p.name (20 characters max) with p = first letter of the given name and name =
family name
−
or : name (20 characters max) if no given name is available
−
or : number if name not find
Following a search by name, display of p.name (20 characters max) and of the full given
name.
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Product Guide A5000 R5.4 – IP terminal range: Aastra 5300ip
Interactive virtual keys and navigation menu
Virtual keys on the 5361ip, 5370ip and
5380ip (Fox key)
4-ways navigation keys on the 5361ip,
5370ip and 5380ip
Function key modules
•
The absence management key with an accompanying LED is for managing
a transfer programmed by the user, but this key can also be used as a conventional
programmable key, for example programmed to directly call the voice messaging system.
•
Redial key (last number redial)
•
Directory key
•
Cancel key
•
Hang-up key
•
Microphone off
•
Handsfree – amplified listening – loudspeaker
•
Volume control (handset, headset (on Aastra 5370ip and 5380ip), ringer,
loudspeaker)
The interactive keys are available on all the phones:
•
•
•
one virtual key on the 5361ip,
two virtual keys on the 5370ip,
three virtual keys on the 5380ip.
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Product Guide A5000 R5.4 – IP terminal range: Aastra 5300ip
LEDs visible from the front and back of the phone
The LEDs are located at the top right of the phone (see the diagram of the phone)
Ringing tone control
From Aastra 5000 R5.1B, the ringing tone will differ according to whether a caller is internal or
external.
Navigation keys
From R5.2, when a user dials a number, the navigation keypad can be used to browse
into the whole number: like a cursor.
Before R5.2, if the user made a mistake, he had to suppress the already typed number and start again
(from the beginning including the prefix).
From this release R5.2 user can erase, suppress or add a digit inside an already typed number. The
cursor through the navigation key allows him to navigate on the left or on the right directions inside the
very number.
Example, user dials 001309743, he can replace 7 by 6 without starting again from the beginning or
suppressing the last 2 digits (43).
M530 extension modules
An extension module is available having 20 keys with LEDs. The module can be added to the 5370ip
and 5380ip terminals without adding a power supply.
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Product Guide A5000 R5.4 – IP terminal range: Aastra 5300ip
Note: the extension module with LCD screen is currently unavailable for the Aastra 5000 range.
From Aastra 5000 R5.2, 5380ip and its specific M530 extension module offer the management of the
LED’s colour.
CCO keys are programmed on the extension module light up in different colours depending of the kind
of calls.
•
•
•
LED is orange (blinking) for incoming call.
LED is green (steady) during an established communication.
LED is red if a call is missed and during key’s programming.
Headset jack (from R5.1B step 1)
The 5380ip and 5370ip phones incorporate a headset jack with automatic headset detection. When
the headset is set to the automatic position, calls are taken directly on the headset without any action
needed by the user.
The integrated port with DHSG standard allows having important functionalities – such as automatic
hang up and off-hook – directly from a headset. A specific DHSG cable is then necessary to provide
these functions
When the headset is connected to the phone, it replaces hands-free mode.
When the telephone is used in headset mode rather than standard mode, a second person can pick
up the handset to monitor the conversation (only if handset reception is activated). The handset can
be hanging up at any time.
This operating mode is particularly useful for users who would be in a Call Centre training, or those
who ask for a discreet listening to a colleague.
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Product Guide A5000 R5.4 – IP terminal range: Aastra 5300ip
36.2
Aastra 5361ip, the indispensable terminal
The Aastra 5361ip has been introduced to complete and enrich the range of IP terminal Aastra 5300ip
(from A5000 R5.3).
It includes programmable keys with LED (facilitating the supervision, management of multi-line, CCO,
Intercom ...).
Main features:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
The phone's screen has two lines: one to display icons and one for general information
The virtual keys line is also available on the lower line, alternating with the displayed
information.
The navigation keypad in menus is also available
10 programmable keys with integrated LEDs to facilitate supervision, multi-line management,
etc.
8 keys are predefined.
Two types of LEDs: Message lamp and status of the telephone, ringing, on call, etc.
Wall mounting
On hook line seizure
Mute
8 ring tones
Handset volume adjustment
Loudspeaker, amplified listening
Access to the last call made and to the last six calls received (one internal call and the five last
external calls)
Access to the call log:
•
incoming calls, 50 numbers (internal / external) + indication of calls answered and
missed calls.
•
outgoing calls and callbacks (bis): last 30 numbers.
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Product Guide A5000 R5.4 – IP terminal range: Aastra 5300ip
•
•
•
•
36.3
Compatible with standard 802.3af
No extension key module
No headset jack
No integrated switch
Aastra 5370ip: the "mid-range" terminal
Main features:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
The phone's screen has 5 lines of 22 characters: The top line is for displaying icons. The
three middle lines show all the information to be displayed, and the bottom line of the screen is
used for virtual keys/interactive menu.
Virtual key 2 inputs (FoxKey)
The navigation keypad in menus is also available (supports intercom, manager/secretary filtering
functions)
12 programmable keys with integrated LEDs
8 keys are predefined.
Two types of LEDs: Message lamp and status of the telephone, ringing, on call, etc.
Wall mounting
Extension module possible; maximum of 1 module per phone.
Full duplex hands free
Amplified listening
Mute
8 ring tones
Handset volume adjustment
Loudspeaker volume adjustment
On hook line seizure
Headset jack with automatic headset detection – compatible with the DHSG standard
Access to the call log:
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Product Guide A5000 R5.4 – IP terminal range: Aastra 5300ip
•
•
•
36.4
•
incoming calls, 50 numbers (internal / external) + indication of calls answered and
missed calls.
•
outgoing calls and callbacks (bis): last 30 numbers.
Compatible with standard 802.3af
Integrated 10/100Mbit/s mini switch; the PC port can be deactivated by configuration.
One 20-key extension module M530
Aastra 5380ip: the "Top of the range"
Main features:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
The phone's screen is backlit and has 7 lines of 34 characters: The top line is for displaying
icons/virtual keys. The three middle lines show all the information to be displayed. The
navigation keypad in the menus is also available. The bottom line of the screen is used for
virtual keys/interactive menus.
The navigation keypad in menus is available
Virtual key 3 inputs (FoxKey)
8 keys are predefined.
Two types of LEDs: Message lamp and status of the telephone, ringing, on a call, etc.
Wall mounting
Full duplex hands free
Amplified listening
Mute
8 ring tones
Handset volume adjustment
Loudspeaker volume adjustment
On hook line seizure
Headset jack with automatic headset detection – compatible with the DHSG standard
Back lit display
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Product Guide A5000 R5.4 – IP terminal range: Aastra 5300ip
•
•
•
•
•
•
Integrated alphabetic keypad (QWERTY or AZERTY)
Recording of 10 personal speed dialing on digital keypad
Access to the call log:
•
incoming calls, 50 numbers (internal / external) + indication of calls answered and
missed calls.
•
outgoing calls and callbacks (bis): last 30 numbers.
Compatible with standard 802.3af
Integrated 10/100Mbit/s mini switch; the PC port can be deactivated by configuration.
up to three extension modules M530
36.5
Comparison of features of the Aastra 5300ip terminals
For more detailed information, see chapter 10 of the Product Guide, "Compatibility and sizing tables" –
"Phones" section.
Characteristics
Incoming call and message waiting
LEDs
Screen
5361ip
5370ip
5380ip
•
•
•
1*16 alpha chars
5*22 alpha chars
7*34 alpha chars
Screen backlighting
•
Navigation keys
•
•
•
Interactive keys
1 input
2 inputs
3 inputs
Call key
•
•
•
Hang-up key
•
•
•
• (last number
dialled)
• (last number
dialled)
• (last number
dialled)
Directory key
•
•
•
Loudspeaker key
•
•
•
Microphone key
•
•
•
Volume control key
•
•
•
Absence key with LED
•
•
•
C key
•
•
•
10 (with LED)
12 (with LEDs)
Redial key
Programmable keys
Alphabetic keypad
•
QWERTY or
AZERTY
Call by name (access to the Aastra
5000 directory)
•
•
•
Listening on loudspeaker
•
•
•
•
•
Hands-free
Conference call
•
•
•
Free seating (including call logbooks)
from Aastra 5000 R5.2
•
•
•
Notebook feature from Aastra 5000
•
•
•
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Product Guide A5000 R5.4 – IP terminal range: Aastra 5300ip
Characteristics
5361ip
5370ip
5380ip
•
•
Via virtual keys
Via virtual keys
Via virtual keys
•
•
•
Headset jack
•
•
20-key extension module M530
1
3
•
•
R5.2
Maintenance set (motel management)
from Aastra 5000 R5.2
Voice messaging
Lock
Contrast control
•
5361ip 5370ip
Interphone
5380ip
•
•
Intercom
•
•
• (with M530)
Manager/assistant filters
•
•
• (with M530)
User name displayed
•
•
•
Date and time displayed
•
•
•
Multi-line
•
•
• (with M530)
Multi-MCDU
•
•
•
Q23 DTMF overdialing
•
•
•
5361ip
5370ip
5380ip
Dialing without off-hook
•
•
•
MWI LED
•
•
•
Incoming calls log from R5.2
• (50)
• (50)
• (50)
Outgoing calls log from R5.2
• (30)
• (30)
• (30)
Foxkey
Foxkey
Foxkey
10
abbreviated
numbers
10
abbreviated
numbers
10
abbreviated
numbers
Personal directory
Transfer of the incoming calls log to a private
directory
Direct call to the voicemail
Private directory *
* Limited to 255 users
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Product Guide A5000 R5.4 – IP terminal range: Aastra 5300ip
Technical information
Available interfaces:
Switch
Headset jack
Aastra 5361ip
Class
802.3af
Class1
X
Aastra 5370ip
X
X
Class2
X
Aastra 5380ip
X
X
Class2
X
Note: the phone switch can be deactivated via the administrator MMI
802.3af standard supported or external power supply.
802.1X norm for terminal’s authentication on the network
Codecs:
•
•
•
•
G722 (from R5.3) : this broadband codec gives an excellent end-to-end voice quality (Aastra
TM
Hi-Q ) for Aastra 6700i and 5300ip communications as well as SIP trunks
G.711 A-law and µ-law, 20, 30ms
G.723.1 and G.723.1A 30 ms, 60 ms
G.729 and G.729A 20, 30 and 40 ms
Support of the RTCP XR (RTP Control Protocol Extended Reports) protocol - from R5.3:
This protocol for VoIP management defines a set of parameters that contain information for assessing
VoIP call quality and diagnosing problems. The IETF defines RTCP XR in RFC 3611.
It is compatible with the QoS monitoring application (such as Service Pilot).
It gives indications on the MOS (Mean Opinion Score) criteria of voice quality.
It gives information on:
•
•
•
Delay (time),
Jitter,
Packet losses.
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Product Guide A5000 R5.4 – IP terminal range: Aastra 5300ip
36.6
Functions accessible from pre-programmed keys
Redial (no LED): Access to the last number dialled.
With the redial key, in idle mode, the user can consult the number before triggering the call.
Hands free (hands-free mode only available on 5361ip, 5370ip and 5380ip) / Amplified
listening / Interphone.
•
•
•
•
•
Lets the user switch to hands-free/AL mode during a call
Lets the user answer in hands free mode when the phone rings
Lets the user switch to Interphone mode when the telephone is idle
For internal calls the interphone function provides automatic receiver pick-up with shifting to
hands-free after ringing. It cannot be used with multi-key and multi-line operations.
Unavailable on 5361ip.
Amplified Listening (no LED). This mode has two phases: a phase 1 during which it is possible
to switch to hands-free mode (10 seconds); after this delay, the phone is in amplified listening
mode only.
•
Note: when AL mode is activated, this is indicated on the phone's screen.
•
Hands-free mode
•
Headset mode (available on 5370ip and 5380ip from R5.1B): When the headset is
plugged in, it is possible to listen to the conversation on the phone's loudspeaker by
pressing the interphone key; in this case, the conversation will also be heard in the
headset.
•
Headset mode with listening on handset (available on 5370ip and 5380ip from R5.1B)
Microphone off (no LED): This deactivates the microphone.
Note: When "microphone off" is activated, this is indicated on the phone's screen.
Bloc Note / Memory feature - from Aastra 5000 R5.2
Bloc Note / Memory feature is designed for the user in order to let him register the remote party
number/name in his directory while in communication; this for both incoming an outgoing
communication.
This feature is accessed though the « memory » navigation key during the communication.
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Product Guide A5000 R5.4 – IP terminal range: Aastra 5300ip
Hotel Management features (available on 5370ip and 5380ip) - from R5.2
This function is available from the fox key: Menu / Server / Hotel.
User can program some keys with the check-in / check-out / Wake-Up / Phone box.
These keys must be programmed from the administrator.
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Product Guide A5000 R5.4 – IP terminal range: Aastra 5300ip
36.7
Functions accessible from customisable keys
Programming the programmable keys: the LED of each programmable key flashes rapidly
during programming. All the other LEDs are off.
36.7.1 Basic dialing
A key can be programmed for any type of dialing:
•
•
•
•
An internal phone or group of phones.
An external subscriber (full or partial PSTN number, common speed-dial number, etc.)
Network socket prefix or TL
Part of a number to be completed on the keypad or by another key
Pressing the key causes the programmed number to be dialled immediately if the telephone is idle or
with holding of the party if the telephone is being used for a single call.
The numeric keypad keys of the 5380ip phone are programmable pressing the speed-dial keys
and keeping them pressed: 10 programmable numbers in total.
36.7.2 Features
The main codes for services offered by the numbering plan can be programmed.
Where services involve an element of activation and deactivation, the LED is used to indicate
activation of the function (locked, call forward, do not disturb, standby, etc.).
The LED is not used for other services (pick-up, etc.).
Functions such as store redial or hold are programmed on a monitoring key by the administrator by
MMC.
Store redial (with LED): allows a dialled number to be stored and redialled by pressing a single
keystroke. The LED lights up when a number has been stored.
Enquiry call - from R5.3:
During an enquiry call, it is possible on the Aastra 5380ip to access to the Aastra 5000 directory to transfer
the call.
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Product Guide A5000 R5.4 – IP terminal range: Aastra 5300ip
Hold (with LED): for placing a caller on hold in order to resume the call later from the same phone.
The call hold feature is available by code. Call resume is available via interactive keys.
The user can program a call forwarding from a phone other than his own. This is the follow me
function.
The keys can be programmed with the following functions:
•
•
•
•
Number dialing
Call forwarding activation
Intercom, without possibility of viewing the call before answering it
Filtering
36.7.3 Intercom function
This function (supervision) is particularly suited to people working in a team and supporting each other
by phone
Each person in the group can be assigned a key (with indicator) in order to:
•
•
be able to call each person in the group by a single keystroke
see at any moment whether the terminals are free or busy
Each user chooses which persons in the group are to be shown and assigns them a key with an
indicator. This key has the following functions:
•
•
•
•
Indicator off: phone not in use; press the key to call this extension directly.
Indicator blinking slowly: there is an incoming call to this extension and an audible beep can
be heard as programmed. The call can be picked up by pressing the key.
Indicator permanently on: the phone is busy. Press the key to call the busy extension e.g. to
activate the automatic callback function.
Indicator blinking rapidly: on hold, confirmation/end of programming, etc.
36.7.4 Intercom intercept function
This function limits the intercom function to call pick-up only. As soon as a call arrives, the related
indicator on the terminals which belong to the call pick-up group (only one pick-up group can be
assigned this function) starts to blink.
The call can be picked up by pressing the related key. If the party who was originally called picks up
the call, the related indicator does not light up on the group extensions.
If the indicator on an extension is not lit, the extension cannot be called by pressing the corresponding
key on another terminal.
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Product Guide A5000 R5.4 – IP terminal range: Aastra 5300ip
36.7.5 Multi-key function
A set equipped with this function can handle more than two simultaneous calls for the same extension
number. One of the calls is active at a certain moment, whereas the others are on hold.
This function is particularly useful for extensions that are used for the filtering of several manager lines
and thus allows these extensions to have several calls on hold. It is also useful for reception
extensions as it allows them to handle several simultaneous call circuits.
This function is implemented on the telephone by defining the required number of customisable keys.
Each key is assigned to one call, i.e. to put an active call on hold, the user simply presses the on-hold
key. The previously active call is automatically put on hold and vice versa.
Each key programmed in this manner allows the user to accept an incoming call or to set up a single
or double outgoing call which activates the classical double call features (alternating, conference,
transfer).
From Aastra 5000 R5.3: On a multi-CCO terminal Aastra 5300ip in ringing mode: automatic caller
display on the free CCO:
•
•
•
•
During the call, new caller display is automatic.
The function is available in an association or in a hunt group.
The display is refreshed: a new call replaces the previous display.
For the terminal with a single-line screen (5361ip), the same information is accessible. Press
the Fox key or the CCO key.
The indicator assigned to each key shows the current state of the call.
The corresponding extension is shown as free if at least one of the keys is free. It is shown as busy if
all the assigned keys are busy.
36.7.6 Multi-line function
The multi-line function can be used to assign separate directory numbers in order to identify traffic of
the various directory numbers and to manage each number independently (filtering, call forward, etc.).
Each directory line is assigned to one or several keys programmed as multi-keys.
This feature is mainly used for the following applications:
•
•
•
Separate private lines and business lines
Separate internal lines and external lines
ACD type reception to separate personal calls from filtered calls or to separate filtered calls of
different managers filtered by the same assistant.
The function is implemented in the same way as the multi-key function, with a directory number
selection in addition.
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Product Guide A5000 R5.4 – IP terminal range: Aastra 5300ip
36.7.7 Manager / assistant filters
The filter function enables a "manager" terminal to forwards calls to an "assistant" terminal while
monitoring them.
This feature provides filtering service such as on user can filter calls to another user (example:
Assistant/Manager). It needs 2 programmable keys on the “assistant” terminal (filtering terminal) and 2
programmable keys on the “boss” terminal (filtered terminal); one to activate/deactivate the filter’s
feature and the other to monitor’s filtered calls.
Filtering is a multi-site Aastra 5000 feature.
Specific operating rules:
Simple filtering: One manager, one assistant
The following keys can be programmed on the manager's terminal:
•
•
An activate/deactivate key which shows the current filtering status,
A restricted intercom key, with the assistant's number, enabling him/her to:
−
call the assistant
−
view his/her status (free/busy)
−
answer his/her calls when the assistant fails to answer
The following keys can be programmed on the assistant's terminal:
•
•
An activate/deactivate key
A restricted intercom key, with the manager's number, enabling him/her to:
−
call his/her manager
−
view his/her status
−
answer his/her manager's calls when filtering is disabled
On his/her phone display, the assistant can see whether a call is meant for him/her or the manager.
Help between assistants
Several assistants can monitor each other by using the intercom key to take a call which has not been
picked up.
The "forwarding override" function enables an assistant who has answered a call to bypass it in such a
way that the call is transferred to a manager other than his/hers.
One assistant, several managers
For the manager, this function works in the same way as "One manager, one assistant, simple
filtering".
The assistant's terminal must be programmed for each manager (two keys per manager).
The assistant is also advised to use a programmed key for switching to general standby mode. By
pressing this key, the assistant prevents any filtering during his/her absence.
One (or more) manager(s), one group of assistants
The manager must enable filtering by programming his/her forwarding with his group number.
Any secretary wishing to disable his/her filtering function activates the group standby mode (or general
standby mode). The Aastra 5000 software automatically activates the filtering on standby when the
last assistant enters standby mode. It is only restored when an assistant reactivates the filtering
function.
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Product Guide A5000 R5.4 – IP terminal range: Aastra 5300ip
Multi-line terminals
It can be useful to assign two line numbers to each terminal:
Manager
Assistant
Unfiltered personal number
Personal number for his/her calls
Filtered number
Filtered manager numbers
This enables an assistant already on the phone to receive and transfer calls to his/her manager.
This function can be improved by programming an executive key system function between the
assistant and the manager.
The executive key system function is equivalent to having a leased line between two parties on the
same Aastra 5000 network (which can be a multi-site network).
To activate this function, each user just programs one key on his terminal as a monitoring key for the
other terminal. This key and its associated LED provide the following functions:
•
•
conversation circuit reserved for remote calls. This function is used to view and pick up a call
from the programmed number, even if the terminal is about to take the call (or is busy).
possibility to call a remote party using a single key. The programmed number is always visible
even if the person is on the phone.
36.7.8 Privileged intercom
This function provides an opportunity for an IP terminal to always have a dedicated voice circuit for a
privileged party on the same Aastra 5000 (possibly multi-site) network, letting the user display calls from
the privileged party and call the privileged party with a single keystroke.
To be implemented, each party has to program a key on his terminal as a privileged intercom of the terminal
of the other party. Both parties are "privileged".
This key and its associated LED allow the following functions:
•
•
a conversation circuit is reserved for calls from the remote party. This feature allows you to
view and take a call from the privileged remote party even if a call is in progress (or if the
terminal is busy in the second degree),
ability to call the remote party by pressing a key. The privileged remote party will always be
seen free even if it has a call in progress.
36.7.9 Information message lamp
The LED associated with a key of a digital terminal can be programmed so that it can be switched on
or off by the user.
This application is essential to show (in a hotel environment or similar) that a message has arrived
(written or voice message, etc.). Depending on the case, the instruction can be issued by a code or via
the external application interface (EAI).
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Product Guide A5000 R5.4 – IP terminal range: Aastra 5300ip
36.8
Functions of the display and of the interactive keys
36.8.1 Language selection
The user can choose the language in which information is displayed on IP sets. A choice of five
languages is available on a single site.
The five languages available on the phone are those available at the Aastra 5000 end.
The default language is the factory-loaded language in the Aastra 5000 software.
The administration interface language will be available in English only.
36.8.2 Ringtone selection
Ringer adjustment (with LED): allows the desired melody to be selected (eight different ringtones).
When the user has selected a ringtone, he/she can listen to it before activating it. After selecting the
melody, the activated melody number can be viewed in the "activated features" menu. The speed at
which the melody is played can also be controlled.
36.8.3 Idle display
Some messages are displayed in order of emergency even when the set is idle. This allows a person
entering the office to quickly assess the telephone events that have occurred in his absence.
The main messages/icons are as follows:
•
•
•
•
•
new voicemail messages
flagging of the last unanswered calls, with a pop up message indicating the number of
unanswered calls. The user may then read the list of unanswered calls including the time and
date when they were missed and the name and/or number of the caller party.
messages left by internal callers
phone status (calls forwarded, locked, etc.)
call forwarding activated or "Do not disturb" function
In idle mode, the line of icons indicates: transfers activated, presence of an unanswered
incoming call, presence of a parked call, speaker mode activated, microphone-off activated, headset
connected, phone locked, general deactivation of programmed features, alarm programmed, message
present.
The 5370ip and 5380ip phones in idle mode always display the extension number and/or the name of
the user (managed by the administrator for the whole site).
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Product Guide A5000 R5.4 – IP terminal range: Aastra 5300ip
36.8.4 Received calls log
With Aastra 5000 R5.1, this feature offered to show the numbers corresponding to the last calls
received (1 internal number, 5 external numbers).
From Aastra 5000 R5.2, on the A5300 range the incoming call log is able to manage up to 50 numbers
(no screening between the call’s origin internal/external), the outgoing call log is able to manage up to
30 numbers.
Both the incoming and outgoing call logs are duplicated from the Master Call Server (where the
subscription is declared) to the Slave Call Server
•
•
If the Master Call Server switches on the Slave Call Server, the user retrieves all his call logs.
When the Slave Call server switches back to the Master one (manual or automatic action),
data from the slave server are copied on the master server.
The user accesses to the call log through “Menu” / “Call List” or through the navigation pad.
The user accesses to the outgoing call log by pressing the LNR (Bis) key.
The « call log » shows the user both the kind of call (incoming / outgoing) and for incoming calls if the
call has been answered / not answered (icon based information).
•
•
Answered Call:
Unanswered Call:
•
Outgoing Call:
•
Incoming Call:
For each record the following info are available:
• 1st Name
• Last Name
• Date and Time of the call
• Called or Calling number
• Number’s status (Home, Office Mobile)
• Kind of incoming call (answered call or unanswered call)
• Number of event since last access
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Product Guide A5000 R5.4 – IP terminal range: Aastra 5300ip
The user can suppress all or on a one by one way the incoming and outgoing call log.
A LED showed the user that a new call came in as per a blinking.
While in communication the user accesses the whole call log.
A pop-up message provides information on a received call while the user was away. The pop-up offers
two choices: "VIEW" and "CLOSE". By pressing the VIEW button, the user can see the internal and
external calls in the order they were received with time-stamp information available by pressing the
arrow on the Fox key.
When viewing the log, the stored number can be called back automatically. When the log is full, a new
call will erase the oldest. If a call is repeated several times, only the last one is stored.
36.8.5 Messages left
This feature allows messages to be exchanged between IP sets with a display and also with ISDN
subscribers from the public network. These messages can be sent separately from a call (except for
ISDN subscribers) or when a call is made if the called phone is busy or does not pick up.
Two types of messages can be sent:
•
•
Predefined messages
Free messages
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Product Guide A5000 R5.4 – IP terminal range: Aastra 5300ip
36.8.6 Predefined messages
Six predefined messages can be displayed via the interactive keys on the 5380ip, some of which have
to be completed by the user.
These messages are as follows:
XXX CALLED YOU AT
XX H XX + DATE
XXX CALL ME BACK BEFORE YY H YY
XXX CALL ME BACK AFTER
YY H YY
XXX CALL ME ON EXTENSION YYYY
CALL YYY ON EXTENSION
ZZZZ
CALL YYY ON EXTENSION
TTTT
XXX is filled in automatically by the Aastra 5000 software (the directory number is replaced by
the name).
ZZZ is filled in automatically by the Aastra 5000 software and not converted into the directory
name.
YYYY is filled in by the user.
TTTT is filled in by the user and not converted into the directory name.
36.8.7 Free messages
With 5380ip phones, it is possible to compose long UUS (User to User Signalling) messages of 40
characters for an internal phone (32 characters for a phone on the public network) using the phone's
alphabetic and numeric keypads.
36.8.8 In-call displays
The displays and interactive keys are specific to each type of call and provide
information about the following:
The caller ID:
•
•
•
•
•
The name of the caller (up to 20 characters) for internal calls (requires an integrated directory)
If there is no integrated directory, the caller number is displayed
The name of the network or TL trunk group for external calls
Number of the external caller if provided by the public network (ISDN)
Indication of the wording of the numbers dialled for emergency number calls.
Indication of an immediate forwarding of the call to the phone.
Available operations:
•
•
•
•
•
•
•
•
•
•
•
Conference call.
Push-to-talk.
Resume.
Override.
View a waiting call
Automatic callback on phone busy or trunk group busy
Transfer
On-hold function
Parking
Discrete listening
Intervention
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Product Guide A5000 R5.4 – IP terminal range: Aastra 5300ip
•
Display of call duration via interactive keys (for external calls only) – from R5.3
Only operations which are available to the user on the basis of their rights and the capability of the
system are offered.
During a call, a second incoming call will be signalled by a beep and its presence displayed on the
screen giving the user the option of viewing the waiting call or taking that second call.
The terminals can be multi-CCO, multi-line, multi-user, multi-directory.
System messages:
•
•
•
Please enter your secret code.
Appointment reminder.
Operation not allowed.
36.8.9 Forward on ring – divert
This option allows the user to forward an incoming call, while the set is ringing, to another extension
on the system or to voicemail if the extension being called has a voicemail box.
During a call, a waiting call can be viewed and rerouted without cutting off the ongoing call.
36.8.10 User-programmable features
Phone features (call forward, lock, substitution, etc.) can be set up on the phone using the display and
dynamic keys without entering a specific code.
A specific function available on IP sets with a display allows the following functions to be viewed and
cancelled if required: store, automatic callback.
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Product Guide A5000 R5.4 – IP terminal range: Aastra 5300ip
36.8.11 Key programming help
36.8.11.1
Programming from the set
The display and the interactive keys guide the user by means of a pop-up menu.
The following options are available for programming a key on an IP set:
•
•
•
Programming a number:
Programming a feature:
Programming a voice frequency code:
Dialing
Call functions
DTMF
Programming of a voice frequency code can be used to access voice server services.
When the feature key is pressed, the IP set displays the choice of features available to the user in
plain text:
•
•
•
•
Programming a call forward:
Immediate forwarding, forwarding on busy,
forwarding on no answer, or predefined forwarding
Programming an appointment time:
Alarm
Programming activation/deactivation of a group: Group deactivation
Programming a filtered or filtering set:
Filtering
The pop-up menu help is particularly important because the keys are not programmed very often and
the user cannot be expected to remember a complex procedure. The pop-up menu means that the
user does not need to refer to the set programming instructions.
36.8.11.2
External programming
Key programming can be carried out either from the operations and maintenance terminal or by the
AM7450 administration server. The programmed keys can be locked so that they cannot be changed
from the set.
36.8.12 Reading and cancelling forwarded calls to myself
This function, which is only available on IP sets with a display, allows the user to view and if necessary
to cancel a programmed call forward by carrying out the operation at the set to which the calls have
been forwarded.
This is most commonly used to cancel a programmed call forward to an extension by a user who had
arrived there but who forgot to resume taking his/her calls (school office, meeting room, etc.).
36.8.13 Call by name
The call-by-name function is available on the 5380ip via the AZERTY or QWERTY keypad.
For 5361ip and 5370ip phones, call by name is available via the numeric keypad.
Call-by-name uses the internal and external Aastra 5000 directory: a search can be on an internal
party or someone connected to the PSTN (if a record from the integrated directory is associated).
The call is made by entering the first letters of the name and choosing the correct option if more than
one match is found.
The call-by-name function is available when the set is "idle" or on a call by simply pressing one of the
keys on the keypad.
In the case of a multi-line phone, the call-by-name function is available only after the line is taken and
the directory key is pressed.
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Product Guide A5000 R5.4 – IP terminal range: Aastra 5300ip
36.9
Telephony features
Please see chapter 10 of the Product Guide: "Compatibility and dimensioning tables" – "FeaturesR5.4"
section.
36.10
Compatibilities
The 5370ip and 5380ip terminals are compatible with the Aastra solution:
•
•
Aastra X Series version R5.1A and latest
Aastra 5000 Server version R5.1A and latest
The 5361ip terminal is compatible with the Aastra solution:
•
•
36.11
Aastra X Series from version R5.3
Aastra 5000 Server from version R5.3
Security
Locking a subscription on Aastra 5300ip (from R5.3)
Subscription locking reinforces the security of Aastra 5300ip terminals.
Thanks to the locking function, a user can prevent his terminals from being used when he is out of the
office. When he has associated terminals, he can thus lock all his terminals with only one action.
As long as the subscription is locked, nobody can:
•
•
•
•
•
Unlog the terminal
See the call log
Access the Aastra 5000 personal directory (on 5300, 5300ip, 6700i)
Access the terminal programming
Make external calls.
However, it remains possible to:
•
•
•
•
Make emergency or internal calls
See missed calls via LED or pop-up
Access functions via code
Press the keys.
802.1x protocol (from Asastra 5000 R5.1B)
The Aastra 5300ip terminals smartly support the 802.1x protocol (from R5.1B). The telephone sets will
be identified as 802.1x on the Voice VLAN if the security policy requires that they are monitored for the
same reasons as the PCs.
If a PC is connected to the phone, the phone will let 802.1x traffic pass and will enable the PC to be
authenticated with the RADIUS server.
If authentication fails, the PC will not have network access (via the data VLAN) but the phone will still
be able to access the network via the voice VLAN. It is the LAN switch which prevents the PC
accessing the network; as regards the phone, it can access the network via the voice LAN (a particular
configuration of the data switch is necessary).
If the PC becomes disconnected from the phone, the phone will transmit an "EAP-LOGOFF" message
to the switch to prevent an unauthorised machine from connecting.
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Product Guide A5000 R5.4 – IP terminal range: Aastra 5300ip
Authentication with the Aastra 5000 application – MD5 password management
(from Aastra 5000 R5.1B)
Users and terminals are authenticated with the A5000 application. The MD5 algorithm is used in this
case.
In addition, the Aastra terminals support the login/logout function which enables each user to continue
to use his telephone settings whatever the type of terminal on which he is connected.
Server redundancy and maintaining calls
The 5300ip terminals are able to maintain a call if the Aastra 5000 from R5.1B system fails. No user
action is needed as the whole process is automatic, and can even be completely transparent
particularly if when switching from one server to the other:
•
•
the phone remains idle,
the phone is on a call and the user takes no action (any action on the phone will break the call in
progress).
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Product Guide A5000 R5.4 – IP terminal range: Aastra 5300ip
Dual Homing
For more details please refer to chapter 20 of the Product Guide: Telephony Services.
This range of 5300ip terminals is also compatible with the Dual Homing service offered by the A5000
server and the AXS, XL and XD gateways from R5.1.
All the terminals are connected to the main server (Aastra 5000 Server in the diagram); the gateway
which hosts the dual homing function is not an up-to-date image of the main server: it has a default
configuration (copy of the reference subscription can be up to 24 hours behind). When the main server
cannot be reached, only the data of the backed-up local subscribers is available on the Dual Homing
gateway.
If the WAN link is broken, the IP subscribers are backed up via their dual homing subscriptions and
are connected automatically to the gateway.
The user continues to have the same level of central call processing functionality (call, transfers,
conference call, call by name…). However, the phone configuration cannot be modified by the user
(key and volume programming can’t be modified), except for the following functions: subscription
unlocking, programming or cancellation of routine forwarding arrangement or filter programming.
Restrictions: the integrated voice mail is not available on the backup site.
The following facilities are also no more available: automatic call back, call group, wake-up
programming, appointment programming.
Note: configuration’s changes made at this time will not be reported to the main server (for example, if
a forwarding is activated, it will remain such).
On the 5300ip phone, an icon shows to the user that the phone is connected to the backup site
allowing the user to understand the reasons of functional losses.
When the set is idle and when the main site remains active, phone will automatically be re-connected
to this main site.
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Product Guide A5000 R5.4 – IP terminal range: Aastra 5300ip
Reminder:
Both incoming and outgoing call logs are not available on 5300ip when Dual Homing is activated
(i.e. when the terminal is logged on its back up call server).
Logbooks are not duplicated from the main site to the backup site if:
•
When the back up site is activated and when the logbooks on this back up site are full.
These logbooks will be updated only after the activation of the Dual homing feature.
or:
•
When the main site becomes active (back up site becomes inactive in a dual homing
sense), logbooks on this main site are the same as before the dual homing’s switching
« main → back up
Example with an A5000 Call Server and a gateway:
Redundancy and Dual Homing
In some cases, redundancy and dual homing are combined.
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Product Guide A5000 R5.4 – IP terminal range: Aastra 5300ip
36.12
Deployment methods of the Aastra5300ip terminals
The deployment of the Aastra 5300ip terminals can be achieved by different methods. :
• by manual login
• via the terminal Web interface
• via the TMA application, from a dedicated Excel form: this method is described in chapter
TMA of the Product Guide.
Manual Login – on-line mode:
This type of deployment is directly achieved by the user on the set.
It requires a password associated to the subscription (4 digits). The set must be on-line.
Sequence of the manual login:
Prerequisite: the terminal has loaded its software version and the configuration files.
The manual login procedure is triggered by a code or an interactive key of the terminal. The terminal
receives a display asking the user to enter the subscription number and the user password (4 digits).
As soon as the checks are completed, the terminal is automatically logged on its subscription and is
ready to be used.
Advantages of this deployment method:
•
•
•
simplicity
delegation to the end user.
the same method is used for free seating.
Via the Web interface of the terminal:
This type of deployment must be achieved by the administrator. It can be done off-line which allows
preparing the configuration before making it active.
It needs to have the administrator password.
The configuration of the terminal may be done anytime. The only parameter to configure in the
terminal is the subscription number associated to the terminal. As soon as the terminal is connected, it
logs on automatically and loads the software version and the configuration files.
Advantage of this method of deployment:
•
Offline mode available (does not require the terminal to be connected to the iPbx)
Daily management
Once the terminal is connected to its subscription, it can be managed by the TMA (from release
R5.1C). The inventory of terminals (of the TMA) shows terminals by their MAC addresses and the
associated subscription numbers (which allows a more simple management).
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Product Guide A5000 R5.4 – IP terminal range: Aastra 5300ip
Via the TMA application:
This type of deployment must be achieved by the administrator, and it requires the administrator
password.
The administrator manages an Excel file with a list of terminals to deploy (MAC address, Directory
Number ....). TMA automatically generates configuration files and hosts them on the FTP server.
When connected, all terminals are automatically logged on. They also load their software version and
their configuration files (global and specific).
Advantages of this method of deployment:
•
•
•
management centralized by the administrator
no manual management of configuration files
no handling on terminals
Disadvantages:
•
Free seating impossible (MAC address associated to the directory number) with this method
For more information about TMA, thank you to consult Chapter TMA, of the Product Guide.
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