ShoreTel® 565g IP Phone
Quick Install Guide & Warranty
Document and Software Copyrights
Copyright © 1998–2009 by ShoreTel, Inc., Sunnyvale, California, U.S.A. All rights reserved.
Printed in the United States of America. Contents of this publication may not be reproduced or
transmitted in any form or by any means, electronic or mechanical, for any purpose, without
prior written authorization of ShoreTel, Inc.
ShoreTel, Inc. reserves the right to make changes without notice to the specifications and
materials contained herein and shall not be responsible for any damage (including
consequential) caused by reliance on the materials presented, including, but not limited to,
typographical, arithmetic, or listing errors.
Trademarks
ShoreTel®, ShoreCare®, ShoreWare®, ShoreGear® and ControlPoint® are registered trademarks
of ShoreTel, Inc. in the United States and/or other countries. ShorePhone™ is a trademarks of
ShoreTel, Inc. in the United States and/or other countries. All other copyrights and trademarks
herein are the property of their respective owners.
Patents
This product is covered by one or more of the following patents: United States Patent
6,996,059, United States Patent 7,003,091, United States Patent 7,167,486, United States
Patent 7,379,540, and United States Patent 7,386,114. ShoreTel, Inc. All rights reserved.
Version Information
PN 800-1100-02
ShoreTel 565g IP Phone Quick Install Guide & Warranty
Date: January 6, 2009
Company Information
ShoreTel, Inc.
960 Stewart Drive
Sunnyvale, California 94085
USA
Phone: +1.408.331.3300 OR +1.800.425.9385
Fax: +1.408.331.3333
www.shoretel.com
Installing Your ShoreTel 565g IP Phone
This section shows how to install a ShoreTel 565g IP Phone. Instructions are provided
for connecting phones with and without the AC power adapter. (This adapter may be
necessary for networks that do not support the IEEE 802.3af standard for Power-overEthernet).
Package Contents
ShoreTel 565g IP Phone
Handset & handset cord
Quick Install
Guide
Vinyl overlay with
international symbols
(for Function Keys)
Network cable with ferrite EMI filter
Phone base
Spare “snap-on” ferrite EMI filter
AC Power Adapter Package (Optional)
Power-over-Ethernet adapter and
power cord
Additional network cable (7-foot)
Note: In order to achieve gigabit performance when
using a power adapter with the 565g, a gigabitcapable adapter is needed.
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1
a
4
Attach phone to base
Connect the base to the larger of the
three tabs on the back of the phone.
b
Rotate the two pillars down onto the
smaller tabs and snap into place.
2a
Connect to powered network
(no AC adapter required)
If the LAN to which this phone will be connected supports power-over-Ethernet,
no AC adapter is needed. The phone draws power from the Ethernet network.
Connect the network
cable between the
LAN port on the back
of the phone and an
Ethernet jack in the
workspace (or on a
data switch/router that
supports Power-overEthernet).
optional
To prevent electro-magnetic
interference, make sure to connect the
included Ethernet cable to the phone
such that the ferrite EMI filter is closer
to the phone.
If desired, you can daisy-chain a PC off
the second Ethernet port on your phone,
with the phone and computer sharing a
single LAN wall jack (as shown).
If you choose this optional configuration,
you must attach the spare ferrite EMI
filter (included) to an Ethernet cable (not
included) such that the filter is within
1 to 2 inches of the body of the phone.
This is to prevent the leakage of electromagnetic radiation.
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2b
Connect to power & network
(Non-powered Ethernet network requires AC power adapter)
c
b
Connect the AC
power cable
between the
adapter and an
electrical socket.
LED lights green to
indicate that phone
is connected and
using power.
Connect the second network
cable to the DATA IN port**
on the adapter and an
Ethernet jack in the
workspace (or on a data
switch/router).
LED lights red to
indicate there is
a fault.
LED lights
green to
indicate adapter
has AC power.
a
Connect a network cable to
the DATA & POWER OUT
port * on the adapter.
Connect the other end to
the LAN port on the phone
(with the ferrite EMI filter
next to the phone).
optional
If desired, you can daisy-chain a
PC off the second Ethernet port on
your phone, with the phone and
computer sharing a single LAN
wall jack (as shown).
* ON SOME ADAPTERS, THIS PORT MAY
BE LABELED “DATA & PWR” OR “PHONE.”
**
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ON SOME ADAPTERS, THIS PORT MAY BE
LABELED “DATA” OR “NETWORK.”
If you choose this optional
configuration, you must attach the
spare ferrite EMI filter (included)
to an Ethernet cable (not
included) such that the filter is
within 1 to 2 inches of the body of
the phone. This is to prevent the
leakage of electro-magnetic
radiation.
3
Connect handset
For optimal use, attach the
longer end of the handset
cable to the handset.
Connect the short end of the
handset cable to the jack on
the phone body.
optional
Connect a headset to
connector on phone.
Headset not included.
Wireless Headset Support:
Bluetooth
The 565g IP phone supports various
Bluetooth wireless headsets. Please
contact your ShoreTel representative
for the latest list of supported models.
Wireless Headset Support:
Electronic Lifter
The 565g IP phone has an internal
electronic handset lifter, allowing some
wireless headsets to be used without a
mechanical lifter.
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Choosing Bluetooth Headsets for the IP 565g phone
The IP 565g phone supports the Bluetooth V2.0 standard, which is backwardscompatible with Bluetooth 1.x headsets. Compatible headsets need to support the
hands-free or headset profile, as defined in the Bluetooth standard.
Even though internal testing of third-party headsets for the IP 565g has been
performed, ShoreTel does not certify or support products from headset vendors.
Because of the inherent environmental inconsistencies in the locations in which the IP
565g may be deployed, there is no one best headset solution that is optimal for all
environments. ShoreTel recommends that customers test the headsets that work best in
their environment before deploying a large number of units in their network.
The primary reason that support of a Bluetooth headset would be inappropriate for an
installation is the potential for undesired noise, such as crackling or popping sounds.
Such noise may be heard by the remote party or by both the remote party and the IP
565g user. Causes for the noise can include:
1 Using the Bluetooth at or beyond the limits of the supported range (i.e. 30 ft)
2
Having physical objects obstruct the "line of sight" between the IP 565g and
the user wearing the Bluetooth headset.
3
Operation of 2.4 GHz Wi-Fi network (802.1 b/g) in the same location as the
IP 565g.
4
Microwave ovens or other cordless phones operating in the 2.4 GHz band.
In some instances, the mechanics or electronics of various headsets can cause remote
parties to hear their own voices echo back when they speak to IP 565g Bluetooth users.
Sometimes this can be mitigated by turning down the volume setting of the phone and/
or headset.
Testing performed in the ShoreTel labs has shown that the Plantronics 510 and
Plantronics 655 have performed well with the IP 565g, but it remains the customer's
responsibility to test in their environment.
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Important Safety Instructions
For IP TELEPHONE, MODELS 110, 115, 212k, 230, 265, 560, 560g, 565g and BB24
This symbol is to alert you to important operating
or servicing instructions that may appear in this owner’s manual.
Always follow basic safety precautions when using this product to reduce the risk of
injury, fire, or electric shock.
• Read and understand all instructions in this manual. Observe all markings on the
products.
• Follow all warnings and instructions marked on this product.
• For information on proper mounting instructions, consult the manual provided
with this product.
• This product should be operated only from the type of power source indicated on
the marking label.
• Telecommunication metallic-type connections are not intended to leave the
•
•
•
•
•
•
•
building premises unless connected to other telecommunication devices that
provide primary and secondary protection as applicable.
To reduce the risk of electrical shock, do not disassemble this product. Service
should be performed by trained personnel only. Opening or removing covers and/
or circuit boards may expose you to dangerous voltages or other risks. Incorrect
re-assembly can cause electrical shock when the unit is subsequently used.
If this product has a three-prong (grounding) plug or a polarized plug with one
wide prong, it may not fit in non-polarized outlets. Do not defeat the purpose of
these plugs. If they do not fit in your outlet, the outlet should be replaced by an
electrician.
Install this product in a protected location where no one can trip over any line or
power cord. Protect cords from damage or abrasion.
Unplug this product from the wall outlet before cleaning. Do not use liquid
cleaners or aerosol cleaners. Use a damp cloth for cleaning.
Do not allow anything to rest on the power cord. Do not locate this product
where the cord will be abused by persons walking on it.
Do not overload wall outlets and extension cords as this can result in the risk of
fire or electrical shock.
Unplug this product from the wall outlet and contact qualified technicians to
service the unit if the any of the following conditions occur:
a) When the power supply cord or plug is damaged or frayed.
b) If liquid has been spilled into the product.
c) If the product has been exposed to rain or water.
d) If the product does not operate normally by following the operating
instructions. Adjust only those controls that are covered by the operating
instructions because improper adjustment of other controls may result in
damage, and will often require extensive work by qualified technician to
restore the product to normal operation.
e) If the product has been dropped and exhibits a distinct change in
performance.
• Warning: Small metal objects may be retained in the earcap region.
SAVE THESE INSTRUCTIONS
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Features and Functions
Handset
LCD Display
Color screen
320 X 240 pixels
Indicator LED
Alerts the user to
incoming calls
and new voice
messages.
Custom Keys
6 custom keys with tri-color
indicators can be configured
as call appearance keys,
monitored extensions, line
appearances, or
programmed keys.
Function Keys
overlay
Vinyl overlay
imprinted with
international
symbols
Speaker
Delivers high-quality
wideband sound.
Microphone
Dial Pad
Function Keys
Perform core
telephony functions.
Audio Control Keys
Volume sets handset, speaker, and ring
volume.
Mute and Speaker keys become illuminated
when functions are active.
Headset key lights blue when phone is
paired with a Bluetooth headset and headset
is in use. If user walks out of range, the call
is dropped, and subsequent incoming calls
will be routed to speakerphone (if auto offhook preference is set to Bluetooth).
The headset key lights green when phone is
used with a standard headset.
Note: You can access the latest user guide for this phone by dowloading a PDF from the
following URL: www.shoretel.com/phoneguides
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Warranty and Limitation of Liability
LIMITED WARRANTY. ShoreTel warrants to the end user (“Customer”) that this product
will be free from defects in workmanship and materials, under normal use and service, for
one year from the date of purchase from ShoreTel or its authorized reseller. ShoreTel's sole
obligation under this express warranty shall be, at ShoreTel's option and expense, to repair
the defective product or part, deliver to Customer an equivalent product or part to replace
the defective item, or if neither of the two foregoing options is reasonably available,
ShoreTel may, in its sole discretion, refund to Customer the purchase price paid for the
defective product. All products that are replaced will become the property of ShoreTel.
Replacement products or parts may be new or reconditioned. ShoreTel warrants any
replaced or repaired product or part for ninety (90) days from shipment, or the remainder
of the initial warranty period, whichever is longer.
Products returned to ShoreTel must be sent prepaid and packaged appropriately for safe
shipment, and it is recommended that they be insured or sent by a method that
provides for tracking of the package. Responsibility for loss or damage does not
transfer to ShoreTel until the returned item is received by ShoreTel. The repaired or
replaced item will be shipped to Customer, at ShoreTel's expense, not later than thirty
(30) days after ShoreTel receives the defective product, and ShoreTel will retain risk of
loss or damage until the item is delivered to Customer.
EXCLUSIONS. ShoreTel will not be liable under this limited warranty if its testing and
examination disclose that the alleged defect or malfunction in the product does not exist
or results from:
• Failure to follow ShoreTel's installation, operation, or maintenance instructions.
• Unauthorized product modification or alteration.
• Unauthorized use of common carrier communication services accessed through
the product.
• Abuse, misuse, negligent acts, or omissions of Customer and persons under
Customer's control or
• Acts of third parties, acts of God, accident, fire, lightning, power surges or
outages, or other hazards.
WARRANTY EXCLUSIVE. IF A SHORETEL PRODUCT DOES NOT OPERATE AS
WARRANTED ABOVE, CUSTOMER'S SOLE REMEDY FOR BREACH OF THAT
WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE
PRICE PAID, AT SHORETEL'S OPTION. TO THE FULL EXTENT ALLOWED BY LAW,
THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU
OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED,
EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE,
INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY,
CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL OF
WHICH ARE EXPRESSLY DISCLAIMED. SHORETEL NEITHER ASSUMES NOR
AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN
CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, OR USE OF ITS
PRODUCTS.
SERVICE AGREEMENTS. Please contact your ShoreTel Authorized Reseller for
information about service agreements applicable to your product.
LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, SHORETEL
EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN
CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL,
CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR
FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION
OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION
WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE,
OR INTERRUPTION OF ITS PRODUCTS, EVEN IF SHORETEL OR ITS AUTHORIZED
RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND
LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE
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PRICE PAID, AT SHORETEL'S OPTION. THIS DISCLAIMER OF LIABILITY FOR
DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL
FAIL OF ITS ESSENTIAL PURPOSE.
DISCLAIMER. Some countries, states, or provinces do not allow the exclusion or
limitation of implied warranties or the limitation of incidental or consequential damages
for certain products supplied to consumers, or the limitation of liability for personal
injury, so the above limitations and exclusions may be limited in their application to you.
When the implied warranties are not allowed to be excluded in their entirety, they will be
limited to the duration of the applicable written warranty. This warranty gives you specific
legal rights, which may vary depending on local law.
GOVERNING LAW. This Limited Warranty and Limitation of Liability shall be governed
by the laws of the State of California, U.S.A., and by the laws of the United States,
excluding their conflicts of laws principles. The United Nations Convention on Contracts
for the International Sale of Goods is hereby excluded in its entirety from application to
this Limited Warranty and Limitation of Liability.
Safety and Regulatory Information
FCC ID: K7GS6C00A
Canada IC: 2415B-S6C00A
U. S. FCC Intentional Radiator User Information
This device complies with Part 15 (C) of the FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may
cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for an
Intentional Radiator pursuant to Part 15(C) of the FCC rules. These limits are designed
to provide reasonable protection against harmful interference when the equipment is
operated in a residential or commercial environment. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications, in
which event the user may be ordered to cease operation.
This Intentional Radiator apparatus complies with Canadian IC RS-210 and CS-03.
L'emetteur RF inclus dans cet apparatus est conforme à la norme IC RSS-210 et CS-03 du
Canada.
European Union: This device complies with the R&TTE Directive, 1999/5/EC.
FCC RF Radiation Exposure
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. End users must follow the specific operating instructions
for satisfying RF exposure compliance. This transmitter must not be co-located or
operating in conjunction with any other antenna or transmitter.
In accordance with part 15 of the FCC rules, the user is cautioned that any changes or
modifications not expressly approved by ShoreTel, Inc. could void the user's authority
to operate this equipment.
Installation must be performed in accordance with all relevant national wiring rules.
L'Installation doit être exécutée conformément à tous les règlements nationaux applicable au
cablage électrique.
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Copyright. All rights reserved under International and pan-American Copyright
Conventions. No part of the contents of this manual may be copied, reproduced, or
transmitted in any form or by any means, or translated into another language or format, in
whole or part, without written consent of ShoreTel, Inc. ShoreTel® and the logo design
are registered trademarks and ShoreTel® IP is a trademark of ShoreTel, Inc. in the United
States, and various countries.
Do not remove (or allow any third party to remove) any product identification,
copyright, or other notices. The software contained within this product is protected by
United States copyright laws and international treaty provisions. ShoreTel, Inc., retains
title and ownership of all property rights with respect to the software within this
product.
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