Blackberry 6750 - Bell Mobility Cell Phones, Batteries and Accessories

Mobility Business Solutions
BlackBerry 6750
TM
q u i c k s ta r t g u i d e
read me firs t
blackberry 6750™ quick start guide
Congratulations on the purchase of BlackBerry 6750 Wireless
Handheld™. This guide will help you set up your BlackBerry 6750
and familiarize yourself with how it works.
Read your BlackBerry Wireless Handheld™ Getting Started Guide
for important safety information and tips to use the handheld.
table of contents
What's in the Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Setting up your BlackBerry
1. Setting up your Handheld . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
2. Setting up your E-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
3. Using Web Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Trouble Shooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Using your BlackBerry 6750 . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Optional Wireless Services and Features . . . . . . . . . . . . . . . . . . .16
Bell Mobility – Our Agreement with you . . . . . . . . . . . . . . . . . .19
what’s in the box?
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BlackBerry 6750
Docking Cradle with AC power adapter
Holster with Belt Clip
Travel Charger with universal adapters
BlackBerry Quick Reference Card
BlackBerry Wireless Handheld – Getting Started Guide
BlackBerry Desktop Software (CD-ROM)
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setting up your blackberry
Creating a BlackBerry Web Client account
Setting up your BlackBerry handheld is easy. Simply follow these
steps and you will be up and running in minutes!
You can use BlackBerry Web Client to create your own account
and begin to send and receive e-mail on your BlackBerry
Wireless Handheld in minutes.
1. setting up your handheld
1. In your browser, open www.bell.ca/wirelessemail on a
desktop Internet browser. Click on the Web Client login and
select Create your account. The BlackBerry Handheld E-mail
Account Setup page appears.
Please follow the Getting Started Instructions provided
in the Getting Started Guide (page 30) included in the box of
your new handheld.
Please note that your handheld will automatically register on
the Bell Mobility network. If this does not happen please follow
the instructions on page 40 of the BlackBerry Wireless
Handheld – Getting Started Guide.
Note: Please ensure that you have followed the Getting Started
instruction in the guide before proceeding to step 2.
2. setting up your e-mail
a. Integrating with an enterprise e-mail account
Please follow the steps outlined on page 46 of the BlackBerry
Getting Started Guide. Please contact your IT department
for the set up of your handheld and confirm how you should
get access to your e-mail. There are 3 ways to get access to
Enterprise e-mail on your BlackBerry Handheld:
1. Using a BlackBerry Enterprise Server (BES)
2. Forwarding e-mail to BlackBerry Web Client (see page 7
of this guide)
3. Using a desktop redirector (your computer must remain on)
b. Integrating with a new or existing ISP e-mail account
If you integrate your desktop software with a new or existing
ISP e-mail account, you must activate your account to send
and receive e-mail messages. In order to do this you must
create a BlackBerry Web Client account.
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2. In the PIN and ESN fields, type the appropriate information
for your handheld. Note: To find your PIN and ESN, click the
Options icon on the Home screen on your handheld and then
click Status. The Status screen appears.
3. Click Submit. The Legal Terms and Conditions for use of
BlackBerry Web Client page appears. Read the terms and
conditions and, if you accept the terms and conditions, click
I Agree to continue. The Personal Information page appears.
Note: You cannot proceed with creating an account if you do
not accept the terms and conditions.
4. Complete all the personal information fields. These fields are
required. You can select or clear the check boxes to receive a
free BlackBerry Connection newsletter and to participate in
market research and surveys for BlackBerry. Click Submit.
The User ID Information page appears.
5. Complete the following fields:
• User ID: Type a unique login name for your account. This
name is the ID that you use to log in to BlackBerry Web
Client, and also forms your new handheld e-mail address.
• Friendly Name: Type the name that you want to appear in
the From field of messages that you send. If you do not type
a name, your e-mail address appears in the From field.
• Password: Type a password for your account. Passwords
must be four to eight characters in length, and they are
case sensitive.
• Re-enter Password: Confirm your password.
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6. Select a secret question from the drop-down list. In the
Secret Answer field, type the answer to your secret question.
If you forget your password, answer your secret question
correctly and an e-mail message containing a new password
is sent to your handheld. Click Submit. The Account Setup
Complete page appears.
7. To integrate external e-mail accounts, click Integrate Now,
and refer to the Integrate external e-mail accounts section
of this document. If you do not want to integrate external
e-mail accounts, click Enter Web Client. You can integrate
external e-mail accounts at any time in BlackBerry Web
Client on the Profile page.
8. Install the BlackBerry Desktop Software. In the E-mail
Integration Options window, select Integrate with new or
existing ISP e-mail account. Refer to the Installation and
Getting Started Guide for more information.
Integrating e-mail accounts
You can configure BlackBerry Web Client to receive
and consolidate e-mail messages from your other,
external e-mail accounts.
To integrate a POP3 e-mail account
1. Log in to BlackBerry Web Client at www.bell.ca/wirelessemail
(click on Webclient Logon) and select the Profile page, click
ISP e-mail account or other e-mail accounts. The My
Integrated ISP and External E-mail Accounts page appears.
3. Complete the following fields and click Submit:
• E-mail Address: Type the full e-mail address of the account you
want to integrate (for example, jean_marteneau@ispname.com).
• Your User ID/Login: Type the login ID that you use to access
the external e-mail account (for example, jmarteneau).
• Password: Type the password for your other e-mail account.
• Re-enter Password: Confirm the password for your other
e-mail account.
4. If you are prompted to complete the POP Mail Server field,
type the address of your ISP’s mail server (for example,
mail.ispname.com). Service providers commonly include
POP mail server information in introductory or welcome
material. If you do not know your POP mail server, contact
your ISP.
5. If you are prompted to complete the Port Number field, type
the appropriate port number. Often, the port number is 110.
If you do not know the port number, contact your ISP.
6. Select or clear the Leave messages on POP3 server check
box. If you clear the check box, you might lose important
e-mail accidentally. Click Submit. BlackBerry Web Client
authenticates your entry, and if the account is valid,
the external e-mail account is successfully integrated.
BlackBerry Web Client can now download all mail
sent to this external e-mail account.
7. Click Submit.
2. Click New. The Integrate my ISP and other external e-mail
accounts page appears.
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To integrate with e-mail forwarding
If your ISP or e-mail provider offers this service, you can
forward e-mail from your external e-mail account to
BlackBerry Web Client.
If this option does not appear on the Integrate my ISP e-mail
account and other external e-mail accounts page, your ISP
does not offer this service. You can integrate external e-mail
accounts that support POP3 mail retrieval.
1. On the Profile page, click ISP e-mail account or other e-mail
accounts. The My Integrated ISP and External E-mail
Accounts page appears.
2. Click New. The Integrate my ISP and other external e-mail
accounts page appears.
3. Complete the E-mail Address, Your User ID/Login, and
Password fields as described in To integrate a POP3 e-mail
account above.
4. If e-mail forwarding service is available with your external
e-mail account, you are prompted to select an integration
method: e-mail forwarding or POP3 retrieval. Select the
e-mail forwarding option and click Submit.
Note: If the e-mail forwarding option does not appear on the
Integrate my ISP e-mail account and other external e-mail
accounts page, you can contact your ISP and request that a rule
be implemented for your account to forward mail to BlackBerry
Web Client. Your mail provider might do this at no charge, or it
may be a service offered for a monthly fee. For example,
Yahoo!® forwards your mail to another e-mail account if you
register for its POP Access and Forwarding premium services.
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Note: E-mail forwarding leaves a copy of your message in your
ISP e-mail account. Remember to delete messages that you no
longer wish to keep when you log into your ISP e-mail account
or you may run out of space to receive and forward messages.
To forward your company e-mail to your handheld
You can forward your company e-mail to BlackBerry Web Client.
Note: Check with your system administrator to verify that you
are allowed to forward your company e-mail to your BlackBerry
Web Client account. Forwarding e-mail to BlackBerry Web
Client does not offer the advanced security features of the
BlackBerry Enterprise Server.
• Create a forwarding rule in your desktop e-mail client to forward
your e-mail to BlackBerry Web Client.
• Request your system administrator to create a forwarding rule
directly on the enterprise server (Novell® GroupWise, Sun®
iPlanet, etc.) to forward your e-mail to BlackBerry Web Client.
Specifying a Sent From Address
After integrating external e-mail accounts, you can specify a
Sent From Address. Any messages that you send appear to be
sent from the address you specify here. This functionality
enables you to send all e-mail from a single address, regardless
of how many external e-mail accounts you integrate with
BlackBerry Web Client.
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1. Click Profile. The Profile page appears.
2. Click ISP e-mail accounts or other e-mail accounts. The My
Integrated ISP and External E-mail Accounts page appears.
3. At the bottom of the screen, click your Sent From Address.
The Integrate my ISP and other external e-mail accounts
page appears.
4. Select one of the following options:
• Use your new BlackBerry handheld e-mail
address for your Sent From Address (for example,
jean_marteneau@bell.blackberry.net).
• Select an integrated e-mail account address from the
drop-down list (for example, jean_marteneau@ispname.com).
• Type a customized e-mail address in the field.
3. using web client
Managing account space
Use the following tips to reduce the amount of account space
that you use:
• Locate messages that contain attachments, save the
attachments on your computer and then delete the messages
from BlackBerry Web Client.
• Monitor your Deleted Items folder; empty it of unwanted
messages frequently.
• Set filters to sort unwanted messages to your Deleted Items folder.
• Disable sent message saving, which saves a copy of every
message that you send to your Saved Items folder.
5. Click Submit.
Importing contacts
For additional information about BlackBerry Web Client, refer
to the BlackBerry Web Client Online Help. For additional
information about your BlackBerry Wireless Handheld, refer
to the BlackBerry 6750 Wireless Handheld–Handheld User
Guide on the CD provided.
You can import contacts into your BlackBerry Web Client Address
Book from Microsoft Outlook® 2000. You must import a .csv file.
1. Open your Address Book.
2. On the menu bar, click Import.
3. Click Browse. In the Choose file window, select the file that
you want to import, and click Open. The file appears in the
File field.
4. Click Add. The imported contact information appears in
your Address Book.
For more information on exporting your Microsoft Outlook
2000 address book to a .csv file, refer to the Microsoft Outlook
Online Help or the BlackBerry Web Client Online Help.
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Creating groups
Filtering unwanted e-mail
Groups are similar to mailing lists. Create a group to e-mail
multiple contacts in your BlackBerry Web Client Address Book
simultaneously, without selecting the contacts individually.
You can create filters with BlackBerry Web Client to prevent
unwanted e-mail from being sent to your handheld.
1. Open your Address Book.
2. Click Groups, which appears at the end of the Character List
in your Address Book. The Groups list appears.
3. Click New. The Add Groups page appears.
4. In the Group Name field, type a unique name for the group.
You cannot use the same name for multiple groups.
5. From the Select Name list, select the contacts that you want
to include in the group and click the submit arrow button
( > ). The contacts move to the Group Members list.
6. Click Save and close.
To e-mail a group, select it from your Address Book and click
Compose, or type the group name into the To field of a message.
1. Create a BlackBerry Web Client folder for unwanted e-mail.
In the application frame, click Add folder and type a unique
name for the folder, such as Junk Mail.
2. On the menu bar, click Filters. The Filters page appears.
Specify the rules for this filter, providing the origin domains
of e-mail that you do not want to receive on your handheld.
For detailed information, refer to the BlackBerry Web Client
Online Help.
3. From the Move to folder drop-down list, select the newly
created Junk Mail folder.
4. Select Do not forward to my handheld. All e-mail that
meets the criteria of this filter are moved to the new folder
and are not sent to your handheld.
Selecting multiple messages, contacts or filters
Ordering filters
Filters are applied to incoming messages in the order in which
they appear in the filters list. As soon as a filter is applied to the
message, no further filters are applied to it.
• If a filter at the top of your list contains very broad criteria, the
more specific filters that appear below it in the filters list are
not applied to incoming messages.
• To reorder your filters, click the up and down arrows beside
each filter. In most cases the filters with the broadest criteria
should appear at the bottom of the list.
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To select multiple items in a list, select the check boxes on the
left side of the list. The items that correspond to selected check
boxes are highlighted. To highlight all of the entries in a list,
select the Select-all check box in the list title bar.
Using your Reply to Address
Specify a Reply to Address to control the address to which
replies to your messages are sent. If you have set your Sent
From Address to a POP3 integrated account, you can receive
replies more quickly by setting your Reply to Address as your
default handheld e-mail address.
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1. On the menu bar, click Options. The Options page appears.
2. In the Reply to Address field, type the address to which you
want the replies to your messages to be sent.
3. Click OK.
Setting an automatic reply
Set your Auto Reply to automatically send a message to anyone
who sends you a message while you are unavailable.
• Your Auto Reply is only delivered once every seven days to
each person who sends you a message. If you modify your
Auto Reply during this time, the duration is not reset
automatically. You should disable and then enable your
Auto Reply to make sure that anyone who e-mailed you
in the past seven days receives the updated Auto Reply.
Managing multiple service books
If your company operates a BlackBerry Enterprise Server,
you might be able to integrate a separate BlackBerry Web Client
account with your handheld. Contact your system administrator
to determine if you can obtain a BlackBerry Web Client account
in addition to your enterprise account. BlackBerry Web Client
uses a different service book than the BlackBerry Enterprise
Server to send and receive e-mail on the handheld.
• If you are using a BlackBerry 6750 series of wireless handheld,
after you compose a message, select the service book from
which to send the message. This option appears when you
click the trackwheel to send the message.
Unless you specify otherwise, your BlackBerry Wireless
Handheld sends replies that you compose on the handheld
from the same service book that received the original message.
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troubleshooting
The following sections contain tips you can use if you are having
trouble with your BlackBerry handheld or BlackBerry Web Client.
Messages are not being sent or received
If your BlackBerry Wireless Handheld is not receiving messages,
verify that you are in an area of wireless coverage. Refer to the
Handheld User Guide for descriptions of the network status icons and
wireless coverage indicators on the handheld. If you are in an area of
wireless coverage and your handheld is inactive, you can request the
BlackBerry Web Client service book to be resent to your handheld.
1. On the menu bar, click Profile. The Profile page appears.
2. Click Send Service Book. Your handheld will receive a new
service book that enables you to resume sending and receiving
e-mail. If you are still experiencing problems call Bell Mobility
customer support at 1 877 DATA-123.
Note: If you load new applications onto your handheld using the
Desktop Software, you may have to resend the service book to your
handheld using BlackBerry Web Client. If you are not receiving
messages sent to your e-mail addresses, verify that you have not
exceeded your storage space quota in your e-mail account. If you
have, new messages may not be delivered to your account.
Recovering your password
If you forget your password, retrieve it by answering your Secret
Question. On the BlackBerry Web Client login page, click Forgot
your password? and provide your user ID. If you successfully answer
your Secret Question, a new temporary password is sent to your
handheld in an e-mail. You should change your password the next
time that you log in to BlackBerry Web Client.
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If you are not in an area of wireless coverage and cannot receive the
temporary password on your handheld, contact your service provider
for additional assistance. You can find your service provider’s contact
information by clicking Require assistance? on the BlackBerry Web
Client login page, or Obtaining additional assistance on the
BlackBerry Web Client Online Help introduction page.
Logging in to BlackBerry Web Client
The following components are required to log in to
BlackBerry Web Client:
• Internet Explorer 5.01, 5.5, 6.0 (or higher patches) or Netscape
Communicator 4.08, 4.58 (or higher patches) with JavaScript
enabled.
• Windows 95/98/ME/NT4/2000/XP or Macintosh OS 9.0 or
10.0.
using your blackberry 6750
Make sure the wireless radio is turned on using the airplane icon.
The airplane icon should appear on the screen of the handheld.
To send an e-mail:
• Scroll to the envelope icon and press in the trackwheel
• Press in the trackwheel again and select Compose E-mail
• Select an e-mail address from your contacts or select Use Once
• Enter subject and message
• Press in the trackwheel and select Send message
• Press in trackwheel
To make a voice call:
• Scroll to the phone icon and press in the trackwheel
• Select the phone number you would like to call or select
One Time Dial
• Press in the trackwheel and select the number you would like to call
(e.g. 416-555-5555)
To use the Browser:
• Scroll to the Globe icon and press the trackwheel
• Select Home Page and press the trackwheel
• Select Get Link from the drop-down menu and press in
the trackwheel
• Select the browser category and press in the trackwheel
• Select the menu item and press in the trackwheel
• Highlight Select Option and press in the trackwheel
For additional information, please refer to the User Guide on the
CD ROM.
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optional wireless services
and features
7. When prompted, enter a new 4 to 15 digit pass code of your
own. You may use any numbers you like as long as you do not
begin your pass code with zero.
The following are just a few of the optional features that are available
to you to use along with your new voice enabled handheld.
8. Follow the prompts to record your name.
Message Centre
Message Centre is a versatile, easy-to-use automated voice
messaging services that is an optional feature available to you with
your new voice-enabled handheld. The service answers your voice
calls and records your callers’ messages when you’re on the line,
away from your handheld, out of coverage area or have the voice
capability of your handheld turned off. It can store up to 25
messages for as long as 7 to 14 days (depending on the province)
and your pass code ensures all your messages are completely private.
Setting up your Message Centre mailbox
From your BlackBerry 6750 Handheld
1. Select the phone icon and press in the trackwheel
From a landline phone:
1. Dial your cellular number. When the system answers,
press the # key.
2. When prompted, enter the temporary pass code assigned to you
by your Bell Mobility Customer Care Representative. Be sure to
ask for this code when you call in to activate your phone or to
add this feature to your account.
3. When prompted, enter a new 4 to 15 digit pass code of your
own. You may use any numbers you like as long as you do not
begin your pass code with zero.
4. Follow the prompts to record your name.
2. Press the trackwheel and select Call Voice Mail
5. Follow the prompts to record your own personal greeting or to
use the standard greeting.
3. The phone number will not automatically be set up, the device
will prompt you for the phone number, please enter # followed by
the phone number (e.g. #4165555555)
Here’s how to use Text Messaging
4. Press Call
5. Your Voice Mail number is now programmed
6. When prompted, enter the temporary password assigned to you
by your Bell Mobility Customer Care Representative. Be Sure to
ask for this code when you call in to activate your phone or to
add this feature to your account.
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9. Follow the prompts to record your own personal greeting or to
use the standard greeting.
Phone to Phone:
Send short messages to Bell Mobility subscribers or subscribers
provisioned for the service with other Canadian wireless carriers
whenever you like. All that’s required is a CH@T ready handset or
data device and the Bell Mobility cellphone number you want to
send a message to.
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By E-mail:
bell mobility–our agreement with you
Bell Mobility assigns a personal e-mail address composed of
the cellular phone number to each Text Messaging subscriber
(e.g. 4165555555@txt.bellmobility.ca). Your friends and
business contacts can therefore reach you by sending an
e-mail to this address.
This is our agreement with you, our customer. By activating your
handheld and using our service you agree to these terms. In these
terms, “we” and “our” refer to Bell Mobility. If you have any questions,
please contact your local Bell Mobility location, call a Customer
Service Representative at 1 800 667-0123, or visit us at www.bell.ca
World Wide Web:
Service Rules: Bell Mobility trusts you will not use our service for
any illegal or abusive purpose. For your own safety, and to protect
the integrity of the Bell Mobility network, do not resell your service
or allow any alternation of the electronic serial number on your
mobile phone/handheld. In addition, you must agree to follow all
service regulations issued or adopted by Bell Mobility.
Textmessagescanalsobesentfromourwebsiteatwww.txt.bellmobility.ca
Simply type your message and click Send. The recipient will get the
message in seconds. For more information on Text Messaging, visit
www.bell.ca/datadevices
other features available to you
Bell Mobility has more features and services available to you. For
more information on the availability of these features and services,
please visit our website at www.bell.ca Please note that some
features may not be available in all areas.
questions?
Visit us at www.bell.ca/datadevices
For Billing and Services inquiries, call 1 800 667-0123.
For Technical and Data Support call 1 877 DATA-123 or
e-mail: digitaldata@mobility.com
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Telephone Numbers: You have been assigned a cellular phone
number, however you do not own this number. Bell Mobility may in
the future be required to change your number. We will not be liable
for this change, but we will notify you of it in advance.
Deposit: If your credit rating or usage charges warrant, Bell Mobility
may require a refundable deposit from you. This deposit may be
used to pay any account balance in arrears.
Paying Your Bill: Your monthly invoice will include charges for:
a monthly service plan fee; airtime usage (billed in one minute
increments); long distance; roaming; a one-time connection charge;
optional features you have selected; a monthly system access fee;
taxes and Joint Account charges, if applicable. Your monthly bill
must be paid by its due date or you will be charged interest at the
rate of 1.5% per month compounded (19.65% annually). The rate
of interest will increase to 2% in February 2003.
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Bell Mobility guarantees you will not experience an increase in your
airtime rate and monthly service plan fee for the term of your
contract. However, other miscellaneous features or directory charges
may change over the course of your contract. At the end of your term
your service will be renewed on a monthly basis, and if at this time
your rate plan is no longer available, Bell Mobility will provide you
with an alternative rate plan. If your employment entitles you to
participate in a corporate account plan, your rates and promotional
offers will be subject to your employer’s agreement with us.
Temporary Service Interruption: Bell Mobility will not be liable
for any miscommunication that occurs if you experience a
temporary disruption of service due to maintenance, repair
or failure of our network.
Limitations of Liability: Except for physical injuries, death or damage
to property caused by our negligence, Bell Mobility is not liable for:
• defects or failures in transmission.
• any damages, loss of profits, loss of property, loss of earning,
loss of business opportunities, personal injury, death or any
other loss however caused, resulting directly or indirectly in
connection with this Agreement or your use of the Service,
including any 911, roaming or other services and features;
• this limitation applies to acts or omission of Bell Mobility, its
employees, agents and person for whom it is legally responsible,
whether negligent or otherwise;
• this limitation does not apply to the disclosure of customer
confidential information;
• any content transmitted on our network, including content that
may be dangerous, defamatory or annoying or which may
infringe anyone’s intellectual, privacy or other rights;
• any directory listing or failure to provide or create a directory listing.
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We make no representation and give no warranties with respect
to your phone or other equipment other than those provided by
the manufacturer.
We also make no representation and give no warranties, express or
implied, with respect to the suitability for any particular purpose of
the service, your phone or any other equipment.
Indemnity: You will indemnify us from all damages, losses, expenses
and any action, claim and judgement which may be made against
us by anyone in connection with your use or misuse of the service
or violation of these terms of service.
Loss or Theft: Please notify us immediately if your phone/handheld is
lost, stolen or destroyed. You will be responsible for replacing your handset
and for all fees and charges incurred prior to notifying us. These charges will
include a termination penalty, if you decide to discontinue your service.
Confidentiality: With the exception of your name and address, all
information you’ve shared with us is considered confidential and
will not be disclosed by us to anyone other than you or:
• a person who in the reasonable judgment of Bell Mobility is
acting as your agent;
• another telecommunications service provider, on a confidential basis,
and provided the information is to be used solely to offer efficient
and cost-effective establishment or provision of telecommunications
services, and disclosure is made on a confidential basis with the
information to be used only for such purposes;
• upon your request, to any person providing a directory
assistance or listing service, provided that disclosure of
information other than your name, address and listed phone
number is made on a confidential basis with the information to
be used only for such purposes;
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• an agency regarding collection and credit performance or other
administrative functions, provided the information is released
only for such purposes;
• a law enforcement agency whenever Bell Mobility has reasonable
grounds for believing that you have knowingly supplied Bell
Mobility with false or misleading information or that you are
involved in unlawful activities directed against Bell Mobility.
Call Display: Unless you specifically notify Bell Mobility otherwise,
you consent to the display of your phone number on outgoing calls.
You may block the display on a per call basis by dialing *67 before
you call the number.
Roaming: You may use your mobile phone/handheld throughout
North America with the help of our roaming service.
While roaming, you will be using another wireless carrier’s network
so you will be subject to the terms of service, including liability
provisions, imposed by the other carrier. Note that roaming
capabilities may be limited depending on the service options you
choose. Please contact Customer Service for clarification of roaming
availability and rates or visit us at www.bellmobility.ca
Equipment: Your phone/handheld and accessories purchased or
leased through Bell Mobility are limited to the manufacturer’s
warranty. The ownership of any leased equipment will be
transferred to you once we receive your final payment. Until that
time, Bell Mobility can take possession of the equipment and charge
you any outstanding balance.
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Transfer of Responsibility: If you have received your Bell Mobility
box as a gift and the phone/handheld has already been activated,
you may wish to transfer the Bell Mobility account into your name.
To do so, both you and the gift purchaser must contact our
Customer Care Department at 1 800 667-0123. A service fee will be
charged to the new account holder.
Terminating Your Agreement: If you choose to discontinue your
service after activating the phone/handheld, no refund of all or part
of the purchase price will be remitted. Bell Mobility requires 30 days
written notice prior to terminating your service. If you choose to
terminate your service prior to the expiration of your agreement,
you will pay an early termination charge of no more than $99. Bell
Mobility may interrupt or cancel your service at any time if you do
not pay any amount when due, including a required deposit, or if
you violate any term of this agreement. You will be responsible for
all charges outstanding on the date of termination.
Consent: Bell Mobility may share your customer file with its agents,
dealers or related companies in order to promote or market new
products and services to you. If you do not wish to be contacted in
this regard, please notify Bell Mobility in writing at: Customer
Service Support, 5099 Creekbank Rd., Mississauga, ON L4W 5N2.
Complete Agreement: I accept that this agreement cannot be
modified by any sales representative, agent or Bell Mobility employee.
I understand that this agreement is not transferable without the
written consent of Bell Mobility. By activating your phone/handheld
and using your carrier’s service, you agree to these terms. If you do not
agree with the following terms of service, do not proceed with
activation and return the phone inactivated, undamaged and with all
its original packaging. Once activated, no returns will be accepted.
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Information Shared with Bell Companies: The Bell Code of Fair
Information Practices and Bell Customer Privacy Policy set out
Bell's commitment to protect your privacy rights and details our
obligations for safeguarding your personal information. Personal
information is information about an identifiable individual, and
includes information about your product and service subscriptions
and usage. The Bell Code of Fair Information Practices and Customer
Privacy Policy apply to the Bell companies, including Bell Canada,
Bell Mobility, Bell ExpressVu, Bell Nexxia, and Bell World or Espace
Bell stores. You can view the full Code and Privacy Policy at
www.bell.ca or by calling 1 800 667-0123 for more details.
Bell Mobility may share your customer information with affiliated
companies such as Bell Canada and Bell ExpressVu to help us
identify your information, communication, and entertainment
needs, and provide you with relevant information, advice and
solutions. If you prefer that Bell Mobility not share your personal
information among the Bell companies, please visit www.bell.ca
or call us at the number shown on your bill. The Bell companies
do not provide or sell personal information about you to any
outside company for use in marketing or solicitation, except
with your explicit permission.
The BlackBerry and RIM families of realted marks, images and symbols are the exclusive properties of
and trademarks of registered trademarks of Research In Motion Limited – used by permission.
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