Huawei HG532e Owner's Manual

HG532e Home Gateway

User Guide

HUAWEI TECHNOLOGIES CO., LTD.

HG532e Home Gateway

V100R001

User Guide

202485_03

Huawei Technologies Co., Ltd. provides customers with comprehensive technical support and service. Please feel free to contact our local office or company headquarters.

Huawei Technologies Co., Ltd.

Address:

Website:

Email:

Huawei Industrial Base

Bantian, Longgang

Shenzhen 518129

People's Republic of China http://www.huawei.com

[email protected]

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Notice

Some features of the product and its accessories described herein rely on the software installed, capacities and settings of local network, and may not be activated or may be limited by local network operators or network service providers. Thus the descriptions herein may not exactly match the product or its accessories you purchase.

Huawei Technologies Co., Ltd reserves the right to change or modify any information or specifications contained in this manual without prior notice or obligation.

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Contents

1 Connecting the Cables and Getting Started ................................... 1

1.1 Connecting Cables ........................................................................ 1

1.2 Powering On the HG532e .............................................................. 2

2 Setting Network Access Parameters .............................................. 2

2.1 Logging In to the Web-based Configuration Utility .......................... 2

2.2 Configuring a Wireless Account ..................................................... 3

2.3 Configuring a Dial-up Connection for Internet Access ..................... 3

3 Setting Up a Wireless Connection ................................................. 4

3.1 Setting Up a Wireless Connection Using the WPS Button ................ 5

3.2 Setting Up a Wireless Connection Manually.................................... 5

4 Configuring the HG532e .............................................................. 7

4.1 Changing the User Name and Password for the Web-based

Configuration Utility ........................................................................... 7

4.2 Enabling or Disabling the Wireless Network Function ..................... 7

Using the WLAN Button .............................................................. 7

Using the Web-based Configuration Utility .................................... 8

4.3 Changing the Wireless Network Name and Password ....................... 8

4.4 Restoring Default Settings ............................................................. 9

4.5 Restarting the HG532e .................................................................. 9

5 FAQs ......................................................................................... 10

6 Technical Specifications .............................................................. 16

6.1 Indicators ................................................................................... 16

6.2 Ports and Buttons ........................................................................ 18

6.3 Default Settings .......................................................................... 19

6.4 Product Specifications ................................................................. 19

i

1 Connecting the Cables and Getting Started

Thank you for purchasing the HG532e Home Gateway (hereinafter referred to as the HG532e).

1.1 Connecting Cables

The following figure shows an example of how to connect the cables. In this example, the HG532e is connected to a desktop computer, a laptop computer, and a telephone.

6

5

1 a 4 c b

3

2

1. Power adapter 2. Desktop computer

4. Splitter a. MODEM port

5. Telephone wall jack 6. Laptop computer b. PHONE port

3. Telephone c. LINE port

1

1.2 Powering On the HG532e

After connecting the cables, press the On/Off button on the side panel to power on the HG532e.

The ADSL indicator lights up and starts blinking. This indicates that the asymmetric digital subscriber line (ADSL) port activation is in progress. The blinking may last from 40 seconds to 3 minutes. When the ADSL indicator stops blinking and remains on, indicates that the HG532e is working correctly.

To power off the HG532e, press the On/Off button on the side panel, and then unplug the power adapter.

2 Setting Network Access Parameters

2.1 Logging In to the Web-based Configuration

Utility

Most parameters of the HG532e are preset before delivery to meet common application scenarios at home. To check the HG532e's working status or to configure certain advanced network functions, use the web-based configuration utility.

To log in to the web-based configuration utility:

Step 1 Launch a browser on your computer. Enter http://192.168.1.1 in the address box, and press Enter.

Step 2 On the login page, enter your user name and password.



By default, both the user name and password are user.



For security reasons or to make the user name and password easy to remember, you can change them.

For details, see section 4.1

"Changing the User Name and Password for the Web-based

Configuration Utility".

Step 3 Click Login.

After verification, the web-based configuration utility is displayed.

2

The first time you log in to the web-based configuration utility, a configuration wizard is displayed. To skip the wizard and further configure your HG532e, click Here when the following message displays: Click Here to enter the advanced configuration page.

2.2 Configuring a Wireless Account

The configuration wizard page is displayed when wireless parameters have not been modified. To set the user name and password for wireless connection on the wizard page, do as follows:

Step 1 Log in to the web-based configuration utility.

Step 2 On the Quick Configure Home Gateway: Wireless Network page, set WLAN SSID and Key, and click Next.



Check the label on the HG532e's rear panel for WLAN SSID and

Key.



The preceding configuration needs to be performed only once. You can also configure the WLAN SSID and Key by choosing Basic >

WLAN. For details, see section 4.3 "Changing the Wireless Network

Name and Password".



For security reasons or to make the wireless network name password easy to remember, you can change them. For details,

see section 4.3 "Changing the Wireless Network Name and Password”.

After you set WLAN SSID and Key, the home page of the web-based configuration utility is displayed. A navigation menu is displayed on the left. You can click a link to display the relevant page on the right.

2.3 Configuring a Dial-up Connection for Internet

Access

The HG532e works in bridge mode by default. To set up a dial-up connection for

Internet access, you must install and configure PPP dial-up software. The following example uses a computer running the Windows XP operating system to describe how to set up a dial-up connection:

3

Step 1 Choose start > All Programs > Accessories > Communications >

Network Connections.

Step 2 In Network Tasks, click Create a new connection. In the New

Connection Wizard window, click Next.

Step 3 Select Connect to the Internet, and click Next.

Step 4 Select Set up my connection manually, and click Next.

Step 5 Select Connect using a broadband connection, and click Next.

Step 6 In ISP Name, enter a name for the dial-up connection, and click Next.

Step 7 Select Anyone's use or My use only, and click Next.

Step 8 Enter the user name and password provided by your operator for dial-up connections, and click Next.

Step 9 Select Add a shortcut to this connection to my desktop, and click

Finish.

The preceding steps need to be performed only once. After you complete the procedure, a dial-up connection icon will appear on your computer desktop.

To connect to the Internet, double-click the dial-up connection icon, and click

Connect in the dialog box.

3 Setting Up a Wireless Connection

If a wireless network adapter is available on your computer, you can connect your computer to the HG532e over a wireless connection.

The method for installing the wireless adapter and its driver varies according to different vendors. For details, see the installation guide provided by the vendor of your wireless adapter.

The wireless network function is enabled on the HG532e before delivery. To

check the function status, see section 4.2 "Enabling or Disabling the Wireless

Network Function".

There are two methods for setting up a wireless connection between the

HG532e and your computer.

4

3.1 Setting Up a Wireless Connection Using the

WPS Button

The HG532e supports the Wi-Fi Protected Setup (WPS) function in Push

Button Configuration (PBC) mode. If your wireless network adapter also supports the WPS function, do the following to connect your computer to the

HG532e wirelessly:

Step 1 Press and hold the WPS button for over 1 second on the side panel of the HG532e.

The WPS indicator on the HG532e starts blinking, indicating that the

HG532e is in the WPS negotiation state.

Step 2 Within 2 minutes, enable the WPS negotiation function on the computer.

Wait for a while. The WPS indicator of the HG532e stops blinking and remains on, indicating that a wireless connection is set up between the

HG532e and the computer.



You need to wait for 10 seconds to 120 seconds.



The WPS indicator is on for about 300 seconds, and then turns off.

3.2 Setting Up a Wireless Connection Manually

If your network adapter does not support the WPS function, you can set up a wireless connection manually.

The following example uses a computer running the Windows XP operating system to describe how to set up a wireless connection using the default wireless network name and password:

Step 1 Start the wireless configuration service of the Windows XP operating system as follows:

1. Right-click My Computer to display a short-cut menu, and choose

Manage.

2. In the Computer Management window, choose Computer

Management (Local) > Services and Applications > Services.

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3. Right-click Wireless Zero Configuration to display a shortcut menu, and choose Properties.

4. Check that Service status is Started. If Service status is not

Started, click Start.

5. Click OK to close the dialog box, and then close the Computer

Management window.

Step 2 Find the wireless network name (SSID) and its password (WLAN Key) printed on the label on the HG532e's rear panel.

Step 3 Configure the wireless network connection on the computer as follows:

1. Choose start > All Programs > Accessories > Communications >

Network Connections.

2. In the Network Connections window, right-click Wireless Network

Connection to display a shortcut menu, and choose Properties.

3. In the Wireless Network Connection Properties dialog box, click the Wireless Networks tab.

4. Select Use Windows to configure my wireless network settings.

5. Click View Wireless Networks.

6. In the Wireless Network Connection dialog box, select the wireless network whose name is the same as the one you

recorded in Step 2, and click

Connect.

7. In the dialog box, enter the password you recorded in Step 2, and

click Connect.

After the system verifies the password, Connected appears on the wireless network icon in the wireless network list, indicating that your computer has established a wireless connection to the HG532e.

8. Close the Wireless Network Connection dialog box.

You need to set up a wireless connection only once. Then you can access the wireless network anytime you want as long as that the wireless network name and password are not changed. When the HG532e is working properly, your computer connects to the

HG532e automatically after its wireless function is enabled.

6

4 Configuring the HG532e

4.1 Changing the User Name and Password for the

Web-based Configuration Utility

For security reasons or to make the password easy to remember, you can change the user name and password for the web-based configuration utility.

To change the user name and password for login:

Step 1 Log in to the web-based configuration utility.

Step 2 Choose Maintenance > Account to display the user information management page.

Step 3 Enter a new user name, your current password, and a new password.

Re-enter the new password to confirm it.

Step 4 Click Submit.

After the user name and password are changed, the login page is displayed.

Enter your new user name and password to log in.

If you forget the password, you can restore the default settings by pressing and holding the Reset button on the rear panel of the

HG532e for over 6 seconds. The user name and password used for logging in to the web-based configuration utility are then restored to their default values. After the HG532e is restored to its default settings, all user customized data will be lost. Use this function only when necessary.

4.2 Enabling or Disabling the Wireless Network

Function

There are two methods for enabling or disabling the wireless network function.

Using the WLAN Button

To enable or disable the wireless network function, press the WLAN button on the side panel of the HG532e. The WLAN indicator indicates the status of the wireless network function.

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Using the Web-based Configuration Utility

To enable or disable the wireless network function from the web-based configuration utility:

Step 1 Log in to the web-based configuration utility.

Step 2 Choose Basic > WLAN.

Step 3 Click the WLAN tab.

Step 4 Select Enable WLAN.



Select Enable WLAN to enable the wireless network function.



Clear Enable WLAN to disable the wireless network function.

4.3 Changing the Wireless Network Name and

Password

The default wireless network encryption mode is WPA-PSK/WPA2-PSK. You can find the wireless network name ( SSID) and password (WLAN Key) printed on the label on the HG532e's rear panel.

To change the wireless network name and its password:

(This example uses WPA-PSK/WPA2-PSK encryption mode.)

Step 1 Log in to the web-based configuration utility.

Step 2 Choose Basic > WLAN.

Step 3 Click the WLAN tab.

Step 4 Select Enable WLAN.

Step 5 In SSID, enter a wireless network name.

Step 6 For Security, select WPA-PSK/WPA2-PSK. In WPA pre-shared key, enter a password. Use the default settings for other parameters.

Step 7 Click Submit.

You must remember the wireless network name and password you set. You will be prompted to enter this password when connecting wireless devices, such as a computer, to the HG532e's wireless network. Connection to the

HG532e's wireless network fails if you enter an incorrect password.

8

If you forget the wireless network name and its password, log in to the web-based configuration utility, and set a new name and password. Alternatively, you can restore the HG532e to its default settings. The name and password are then restored to the values printed on the label on the HG532e's rear panel.

4.4 Restoring Default Settings

If you restore the HG532e to its default settings, all customized user data will be lost. Use this function only when necessary.

To restore the HG532e to its default settings, power on the HG532e, press and hold the Reset button on the rear panel for over 6 seconds, and then release the button.

You can also do the following to restore the HG532e to its default settings from the web-based configuration utility:

Step 1 Log in to the web-based configuration utility.

Step 2 Choose Maintenance > Device.

Step 3 Click the Reset tab.

Step 4 Click Restore Default Settings.

Step 5 In the displayed dialog box, click OK.

After the preceding steps, the login page is displayed. You can enter the default user name ( user) and password (user) to log in.

4.5 Restarting the HG532e

To restart the HG532e:

Step 1 Log in to the web-based configuration utility.

Step 2 Choose Maintenance > Device.

Step 3 Click the Reset tab.

Step 4 Click Reboot.

Step 5 In the displayed dialog box, click OK.

9

5 FAQs

How can I quickly enable or disable the wireless network function?

Press and hold the WLAN button for over 1 second, and then release the button. The WLAN indicator indicates the status of the wireless network function.

How can I quickly restore the HG532e to its default settings?

To restore the HG532e to its default settings, press and hold the Reset button on the HG532e's rear panel for over 6 seconds when the HG532e is powered on, and then release the button.

What can I do if I cannot access the Internet?

Step 1 Check that the Power indicator on the HG532e is steady on.

If the Power indicator is off, perform further checks as follows:

1. Check that the HG532e is turned on.

2. Check that electricity comes from the socket and that the power input from the socket meets the requirements described on the label of the HG532e's power adapter. If the voltage is unstable, for example, if the voltage is too high or too low, do not use the

HG532e. Wait until the voltage recovers, and then use the HG532e.

3. Check that the HG532e is securely connected to the socket using its power adapter.

If the Power indicator is still off, contact an authorized maintenance center.

Step 2 After powering on the HG532e, wait for about 3 minutes. Then check whether the ADSL indicator turns steady on.

If the ADSL indicator is off, perform further checks as follows:

1. Check that the telephone line is correctly and securely connected, especially the connection between the telephone line and the splitter.

2. Check that the HG532e and telephone line are located far from any electric appliances that generate strong magnetic or electric fields.

Replace the telephone line when necessary.

If the ADSL indicator is still off, contact your network service

10

provider.

Step 3 Check whether the LAN indicator is on.

If the LAN indicator is off, perform further checks as follows:

1. Check that the network adapter on your computer is enabled.

2. Check that the network cable between the HG532e and the computer is securely connected. Remove and then insert the network cable or replace the network cable when necessary.

If the LAN indicator is still off, contact an authorized maintenance center.

Step 4 Check that the driver for the network adapter is correctly installed.

The following example uses a computer running the Windows XP operating system to check whether the driver for the network adapter is installed:

1. Right-click My Computer, and choose Manage from the displayed shortcut menu.

2. In the Computer Management window, click Device Manager.

3. In the right pane of the Computer Management window, click

Network adapters.

If no network adapter is found or if a question mark (?) or an exclamation mark (!) is displayed next to the network adapter icon, the driver for the network adapter is not correctly installed.

Re-install the driver.

Step 5 Check that PPP dial-up software is installed and parameters are set correctly.

For details about parameter settings, see the user guide for the

PPP dial-up software.

Step 6 Check that you have entered the correct user name and password required by the PPP dial-up software.

The user name and password are provided by your network service provider.

Step 7 Check that you can use the PPP dial-up software to set up dial-up connection.

If the dial-up connection fails, perform further checks as follows:

1. Close the PPP dial-up software, and power off the HG532e. After 5

11

minutes, power on the HG532e, and use the PPP dial-up software to dial again.

2. Restore the HG532e to its default settings.

If the problem persists, contact your network service provider.

Step 8 Check that the proxy server of the browser is correctly configured.

The following example uses Internet Explorer on the Windows XP operating system to check whether the proxy server of the browser is correctly configured:

1. Launch Internet Explorer.

2. Choose Tools > Internet Options.

3. In the Internet Options dialog box, click the Connections tab.

4. In the Local Area Network (LAN) settings area, click LAN

Settings.

5. In the Proxy server area of the Local Area Network (LAN)

Settings dialog box, check that the Use a proxy server for your

LAN (These settings will not apply to dial-up or VPN

connections). check box is cleared.

Step 9 Try to access more websites to check whether the HG532e can access these websites.

If the problem persists, contact your network service provider.

What can I do if I cannot access the web-based configuration utility?

Step 1 Refer to "What can I do if I cannot access the Internet?" to check that the power supply, telephone line, and network line are working properly.

Step 2 Check that the computer's IP address and the HG532e's LAN IP address are in the same network segment, and that the browser is not using a proxy server.

To ensure that the computer's IP address and the HG532e's

LAN IP address are in the same network segment, you can set the computer to obtain an IP address automatically.

Step 3 Check that the correct user name and password are used to log in to the web-based configuration utility.

If the problem persists, restore the HG532e to its default settings.

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For details, see "How can I quickly restore the HG532e to its default settings?"

What can I do if I cannot access the Internet over a wireless connection?

Step 1 Check that all cables are securely connected, such as the power adapter cable and the telephone line.

Step 2 Check whether the WLAN indicator is on.

If the WLAN indicator is off, the wireless network function is disabled, and you need to turn on the wireless network function.

Step 3 Read the user guide of the wireless network adapter, and check whether the wireless network adapter supports the 802.11b,

802.11g, or 802.11n protocol.

If the wireless network adapter does not support any of the preceding protocol, replace it.

Step 4 Check whether the driver for the wireless network adapter is correctly installed.

If the driver is not correctly installed, re-install it using the driver program provided with the wireless network adapter.

Step 5 Check whether the computer receives wireless signals properly.

The following example uses the computer running the Windows XP operating system to check wireless signal reception:

1. Choose start > Control Panel. Double-click Network

Connections.

2. In the Network Connections window, right-click Wireless

Network Connection, and choose View Available Wireless

Networks.

If the computer cannot find the wireless network, move the computer closer to the HG532e. Check that there are no obstacles, such as walls, between the computer and the HG532e.

Step 6 Check whether the computer is connected to the HG532e's wireless network. On the wireless network list, check whether the

HG532e's wireless network is displayed as Connected.

Step 7 Check that PPP dial-up software is installed and parameters are set correctly.

Step 8 Check that you can use the PPP dial-up software to set up dial-up

13

connection.

Step 9 Try to access more websites to check whether the HG532e can access these websites.

If you still cannot access the websites, restore the HG532e to its default settings. If the problem persists, contact your network service provider.

What can I do if sometimes the terminal cannot access the Internet over a wireless connection or if the wireless connection is unstable?

Step 1 Check the positions of the HG532e and the computer. Ensure that they are located far from the electric appliances such as microwave ovens, refrigerators, or cordless telephones that generate strong magnetic or electric fields.

Step 2 Place the HG532e in an open area.

Although radio signals can pass through obstacles, their transmission is affected if they pass through too many obstacles such as walls.

Step 3 Move the computer closer to the HG532e.

Step 4 Place the HG532e and the computer in another direction.

Step 5 Try to avoid using wireless network connection during thunderstorms.

What can I do if the wireless network is not encrypted but the computer cannot connect to the wireless network?

Step 1 Delete wireless network configuration from the computer.

The following example uses a computer running the Windows XP operating system:

1. Choose start > Control Panel. Double-click Network

Connections.

2. In the Network Connections window, right-click Wireless

Network Connection, and choose Properties.

3. In the Wireless Network Connection Properties dialog box, click the Wireless Networks tab.

4. In the Preferred Networks area, select a wireless network, and click Remove.

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5. Delete all the other wireless network connections from the

Preferred Networks area.

6. Click OK.

Step 2 Set up an unencrypted wireless network connection.

Does the WPS function have any special requirements on the wireless encryption settings of the HG532e?

The WPS function can be used only when the security mode of the wireless network is set to WPA-PSK, WPA2-PSK, or WPA-PSK/WPA2-PSK, and the

SSID is set to SSID1. It is recommended that you set the security mode to

WPA-PSK/WPA2-PSK.

What can I do if I cannot set up a wireless connection between the HG532e and the computer by pressing the WPS button?

Step 1 Check that only one computer tries to connect to the HG532e using the WPS function at a time.

Step 2 Check that the wires network function and the WPS function in PBC mode are enabled on the HG532e.

Step 3 Check that the security mode of the wireless network is set to

WPA-PSK, WPA2-PSK, or WPA-PSK/WPA2-PSK, and SSID is set to SSID1.

Note that the WPS function is forcibly disabled if the wireless network uses the Wired Equivalent Privacy (WEP) encryption.

Step 4 Check the positions of the HG532e and the computer. Ensure that they are far from the electric appliances such as microwave ovens, refrigerators, or cordless telephones that generate strong magnetic or electric fields.

Step 5 Place the HG532e in an open area.

Although radio signals can pass through obstacles, their transmission is affected if they pass through too many obstacles such as walls.

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6 Technical Specifications

6.1 Indicators

Indicator Status

Power

Internet

ADSL

On

Off

Description

The HG532e is powered on.

The HG532e is powered off or faulty.

Blinking  The HG532e is working in routing mode, and it is connected to the Wide Area Network (WAN).

 Data is being transmitted.

On  The HG532e is working in routing mode, and it is connected to the WAN.

 No data is being transmitted.

Off  The HG532e is working in bridge mode.

 The HG532e is working in routing mode, but it is not set up the connection to the WAN.

Blinking The ADSL connection is being activated.

On The ADSL connection is set up and activated.

Off No digital subscriber line (DSL) connection is set up, or the DSL connection is faulty.

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Indicator Status

WLAN

WPS

LAN1 ~

LAN4

On

Description

The WLAN connection is set up, but no data is being transmitted.

Blinking The WLAN connection is set up, and data is being transmitted.

Off The wireless function is disabled, or the WLAN module is faulty.

Blinking  The HG532e is connecting to a wireless client such as a computer installed with a wireless network adapter using the WPS function.

 This process lasts no longer than 120 seconds.

On  A wireless connection is set up between the

HG532e and a wireless client using the WPS function.

 The WPS indicator is on for about 300 seconds, and then turns off.

Off

On

The WPS function is disabled or faulty.

The HG532e is connected to a device properly.

Blinking Data is being transmitted between the HG532e and the device connected.

Off No connection is set up on the port.

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6.2 Ports and Buttons

1

2

3

4 5 6 7 8 9 10

No.

3

4

1

2

Port or Button Description

WPS

WLAN

On/Off

Reset

Starts the WPS negotiation.

Enables or disables the WLAN function.

Powers the HG532e on or off.

Restores the HG532e to its default settings.

To restore the HG532e to its default settings, press and hold the Reset button for over 6 seconds. After the HG532e is restored to its default settings, all user customized data will be lost. Use this function only when necessary.

5

10

Power

ADSL

Power port used to connect to the power adapter.

6 ~ 9 LAN4 ~ LAN1 Ethernet ports used to connect to devices such as a computer, telephone, set-top box, and switch.

DSL port used to connect to the splitter or telephone wall jack.

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6.3 Default Settings

Parameter

LAN IP address

LAN subnet mask

User name for web-based configuration utility login

Password for web-based configuration utility login

Wireless network name

( SSID) for wireless connection

Password ( WLAN Key) for wireless connection

DHCP server

Wireless network

Firewall function

Default Settings

192.168.1.1

255.255.255.0 user user

See the label printed on the HG532e's rear panel.

See the label printed on the HG532e's rear panel.

Enabled

Enabled

Enabled

6.4 Product Specifications

Item

Operating temperature

Operating humidity

Dimensions (H ×

W × D)

Weight

Specifications

0°C to 40°C (32°F to 104°F)

5% to 95%, non-condensing

110 mm x 31 mm x 145 mm

(Not including the base plate)

About 180 g

(Not including the power adapter)

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Item

Standards

DSL transmission rates

Wireless transmission rates

Specifications

ADSL standards

ADSL2 standards

ADSL2+ standards

WLAN standards

G.dmt

T1.413

ADSL2

ADSL2+

 ITU G.992.1 (G.dmt) Annex A

 ITU G.994.1 (G.hs)

 ANSI T1.413 Issue 2

 ITU G.992.3 (G.dmt.bis) Annex A

 ITU G.992.3 (G.dmt.bis) Annex L

 ITU G.992.3 (G.dmt.bis) Annex M

 ITU G.992.5 (G.dmt.bitplus) Annex A

 ITU G.992.5 (G.dmt.bitplus) Annex M

802.11b, 802.11g, 802.11n (2.4 GHz)







Downlink: up to 8 Mbit/s

Uplink: up to 896 kbit/s

Downlink: up to 12 Mbit/s

 Uplink: up to 1024 kbit/s

 Downlink: up to 24 Mbit/s

 Uplink: up to 1024 kbit/s

Up to 11 Mbit/s 802.11b mode

802.11g mode

802.11n mode (2 x 2 antenna used)

Up to 54 Mbit/s

Up to 300 Mbit/s

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HUAWEI TECHNOLOGIES CO., LTD.

Huawei Industrial Base

Bantian, Longgang

Shenzhen 518129

People's Republic of China www.huawei.com