Table of contents
Getting started . . . . . . . . . . . . . . . . . . . . . 4
Parts checklist for mi6896/6895 . . . . . . . . . . . 4
Parts checklist for mi6870 . . . . . . . . . . . . . . . 5
Parts checklist for mi6866 . . . . . . . . . . . . . . . 6
Installation . . . . . . . . . . . . . . . . . . . . . . . . 7
Choose a location . . . . . . . . . . . . . . . . . . . 7
Install handset battery . . . . . . . . . . . . . . . . . 7
Connect power to telephone base/handset chargers . 8
Connect to phone line . . . . . . . . . . . . . . . . . 8
Check battery indicator . . . . . . . . . . . . . . . . 9
Check for dial tone . . . . . . . . . . . . . . . . . . 9
If you subscribe to DSL service . . . . . . . . . . . 10
Belt clip . . . . . . . . . . . . . . . . . . . . . . . . 10
Wall mounting . . . . . . . . . . . . . . . . . . . . . 11
Registration . . . . . . . . . . . . . . . . . . . . . . . 12
To register a handset . . . . . . . . . . . . . . . . . 12
To de-register all handsets . . . . . . . . . . . . . . 14
Handset layout . . . . . . . . . . . . . . . . . . . . . 15
Telephone base layout . . . . . . . . . . . . . . . . . 16
Basic operation . . . . . . . . . . . . . . . . . . . . 17
Handset icons . . . . . . . . . . . . . . . . . . . . 17
Handset LEDs . . . . . . . . . . . . . . . . . . . . 17
Telephone base LEDs . . . . . . . . . . . . . . . . 17
Handset operation . . . . . . . . . . . . . . . . . . . . 18
Making calls . . . . . . . . . . . . . . . . . . . . . 18
Answering calls . . . . . . . . . . . . . . . . . . . . 18
Flash function . . . . . . . . . . . . . . . . . . . . . 18
Handset volume . . . . . . . . . . . . . . . . . . . 18
Redial . . . . . . . . . . . . . . . . . . . . . . . . . 18
Mute . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Intercom . . . . . . . . . . . . . . . . . . . . . . . 19
Call forward . . . . . . . . . . . . . . . . . . . . . . 20
Call transfer . . . . . . . . . . . . . . . . . . . . . . 20
Conference call . . . . . . . . . . . . . . . . . . . . 21
Find handset . . . . . . . . . . . . . . . . . . . . . 21
Voice mail . . . . . . . . . . . . . . . . . . . . . . . 21
Directory . . . . . . . . . . . . . . . . . . . . . . . . . 22
Store a new entry . . . . . . . . . . . . . . . . . . . 22
Characters by number . . . . . . . . . . . . . . . . 23
Review and dial entries . . . . . . . . . . . . . . . . 24
Edit a directory entry . . . . . . . . . . . . . . . . . 24
Delete a directory entry . . . . . . . . . . . . . . . . 25
Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . 26
Caller ID - call waiting ID . . . . . . . . . . . . . . . 26
Review caller ID . . . . . . . . . . . . . . . . . . . 27
Store caller ID in your directory . . . . . . . . . . . 27
Dial from caller ID . . . . . . . . . . . . . . . . . . . 29
Delete a caller ID record . . . . . . . . . . . . . . . 29
Handset settings . . . . . . . . . . . . . . . . . . . . 30
Ringer volume . . . . . . . . . . . . . . . . . . . . 30
Ringer tone . . . . . . . . . . . . . . . . . . . . . . 30
Key tone . . . . . . . . . . . . . . . . . . . . . . . 30
Language . . . . . . . . . . . . . . . . . . . . . . . 31
Clear voicemail . . . . . . . . . . . . . . . . . . . . 31
Dial type . . . . . . . . . . . . . . . . . . . . . . . 31
Answering system operation . . . . . . . . . . . . . . 32
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Table of contents
Turn your answering system on and off . . . . . . . 32
Day and time announcements . . . . . . . . . . . 32
To check day and time . . . . . . . . . . . . . . . . 33
Menu features . . . . . . . . . . . . . . . . . . . . 34
Outgoing announcement . . . . . . . . . . . . . . 34
Record outgoing announcement . . . . . . . . . . . 34
Listen to outgoing announcement . . . . . . . . . . 35
Message playback . . . . . . . . . . . . . . . . . . 35
Announcements . . . . . . . . . . . . . . . . . . . 36
Options during playback . . . . . . . . . . . . . . . 36
Delete all messages . . . . . . . . . . . . . . . . . 36
Record and play memos . . . . . . . . . . . . . . . 36
Record a memo . . . . . . . . . . . . . . . . . . . . 37
Play back a memo . . . . . . . . . . . . . . . . . . 37
Call screening . . . . . . . . . . . . . . . . . . . . 37
Remote access . . . . . . . . . . . . . . . . . . . 37
Set the remote access code . . . . . . . . . . . . . 38
Remote answering system operation . . . . . . . . 38
Message alert . . . . . . . . . . . . . . . . . . . . . 40
Announcement only mode . . . . . . . . . . . . . . 41
Turn the announcement only mode on or off . . . . . 41
Customize the announcement only message . . . . 41
Base ringer . . . . . . . . . . . . . . . . . . . . . . 42
Number of rings . . . . . . . . . . . . . . . . . . . . 42
Message window display . . . . . . . . . . . . . . . 43
Headset operation . . . . . . . . . . . . . . . . . . . . 44
Headset jack . . . . . . . . . . . . . . . . . . . . . 44
Operating range . . . . . . . . . . . . . . . . . . . 44
Batteries . . . . . . . . . . . . . . . . . . . . . . . . 45
Battery care and performance . . . . . . . . . . . . 45
Replace the handset battery . . . . . . . . . . . . . 45
Additional information . . . . . . . . . . . . . . . . 46
Troubleshooting . . . . . . . . . . . . . . . . . . . . . 46
Maintenance . . . . . . . . . . . . . . . . . . . . . . . 54
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . 54
Important safety instructions . . . . . . . . . . . . . . 55
FCC, ACTA and IC regulations . . . . . . . . . . . . . 56
The RBRC ® seal . . . . . . . . . . . . . . . . . . . . . 58
Technical specifications . . . . . . . . . . . . . . . . . 59
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
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NEED HELP?
This manual has all the feature operations and troubleshooting you need to
install and operate your new VTech telephone. Please take the time to review
thoroughly to ensure proper installation so you can enjoy the benefits of this
VTech innovative and feature rich product. You can also visit our website at
www.vtechphones.com for support, shopping, and everything new at VTech.
In Canada, please visit www.vtechcanada.com.
Call VTech toll free from the US at 1-800-595-9511
Call VTech toll free from Canada at 1-800-267-7377
Getting started
Parts checklist for mi6896/6895:
• Important!
Before using
this telephone,
you must read
Important safety
instructions on
pages 55-56.
1. Telephone base
2. Handsets (4)
3. Charger power adaptors (3)
4. Chargers (3)
5. Telephone line cord
6. Belt clips (4)
7. Batteries (4)
8. Quick start guide
9. Base power adaptor
10. Wall mount bracket
11. User’s manual
To purchase replacement
batteries, visit us on the web
at www.vtechphones.com or
call VTech Communications,
Inc. at 1-800-595-9511. In
Canada, contact V Tech
Telecommunications Canada
Ltd. at www.vtechcanada.
com or 1-800-267-7377.
3. Charger power
adaptors (3)
1. Telephone base
5. Telephone line cord
9. Base power adaptor
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2. Handsets (4)
6. Belt clips (4)
4. Chargers (3)
7. Batteries (4) 8. Quick start guide
10.Wall mount
bracket
11. User’s manual
Getting started
Getting started
Parts checklist for mi6870:
1. Telephone base
2. Handsets (2)
3. Charger power adaptor
4. Charger
5. Telephone line cord
6. Belt clips (2)
7. Batteries (2)
8. Quick start guide
9. Base power adaptor
10. Wall mount bracket
11. User’s manual
3. Charger power
adaptor
1. Telephone base
5. Telephone line cord
9. Base power adaptor
2. Handsets (2)
4. Charger
6. Belt clips (2) 7. Batteries (2) 8. Quick start guide
10.Wall mount
bracket
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11. User’s manual
Getting started
Getting started
Parts checklist for mi6866:
1. Telephone base
2. Handset
3. Belt clip
4. Telephone line cord
5. Battery
6. Quick start guide
7. Base power adaptor
8. Wall mount bracket
9. User’s manual
1. Telephone base
4. Telephone line cord
7. Base power adaptor
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2. Handset
5. Battery
3. Belt clip
6. Quick start guide
8. Wall mount bracket
9. User’s manual
Install handset battery
1. Align the two holes in the plug with
the socket pins, then snap the plug
into place.
2. Place the battery in the compartment with
the wires in the upper left corner.
3. Replace cover by sliding it upwards until
it clicks into place.
4. Be sure to charge the battery in the
handset for a minimum of 16 hours before
using your phone.
For optimum performance of your
cordless telephone system:
1.Choose a central location for your
telephone base.
2. Install your phone(s) as far away as
possible from any other cordless
(wireless) devices such as cordless
telephones, 802.11 wireless routers
(for example, WiFi), etc.
3. Install your phone(s) as far away
as possible from other electronic
equipment such as microwave
ovens, televisions, computers, etc.
4. Install your telephone equipment
away from heat sources and direct
sunlight.
5.Avoid excessive moisture, dust or
extreme cold.
�����
1.
2.
1
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3
• Use only the
provided VTech
battery, or
equivalent.
• Place the handset
in its telephone
base when
not in use to
ensure optimum
performance.
• if you need to
install your phone
within the same
room as other
cordless phones
or wireless
products, you may
need to select a
different channel
for your router
and or change the
channel on your
phone’s handsets.
Getting started
Getting started
Installation
Choose a location
Connect power to telephone base/handset chargers
• If the battery has
not been charged,
place the handset
in the telephone
base, and allow
it to charge for at
least 16 hours.
• Use only the
VTech power
supply provided
with your
telephone.
1. Plug the power adaptor into an electrical outlet not controlled by a wall switch, and the connector into the power jack on bottom of the telephone base.
2. Choose the location for your charger, and plug its power supply into an electrical outlet.
Telephone outlet
AC power outlet
Connect to phone line
AC power outlet
Plug one end of the telephone line cord into the telephone line jack at the bottom of the telephone
base Then plug the other end of the cord into the wall telephone outlet
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Getting started
Installation
If you see WARNING CHECK BATTERY! on the handset display, it indicates one of the following:
1. There is no battery in your handset. You need to install the supplied battery into your handset (see
Install handset battery)
2. The battery needs to be replaced.
3. The battery has been installed incorrectly. Please reinstall (see Install handset battery) and/or
see the diagram in the battery compartment of the handset.
When in LOW BATTERY mode, the keypad sounds, backlighting and speakerphone features do not
work. When the battery has been charged, these features will return to their normal function.
LOW BATTERY
Check for dial tone
After the battery is charged, press
Troubleshooting.
•If the phone will
not be used for
a long period of
time, remove the
battery to prevent
possible leakage.
•If you have any
trouble installing
your phone,
please refer to the
Troubleshooting
section near the
end of this manual.
on the handset. You should hear a dial tone. If not, see
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Getting started
Getting started
Installation
Check battery indicator
Installation
If you subscribe to DSL service (optional)
If you hear interference during conversations, and/or your caller ID features are not functioning
properly, and you subscribe to DSL service from your telephone company, install a noise filter to the
telephone line between the telephone base and the telephone line jack. Contact your DSL provider
to obtain a noise filter.
Telephone
line cord
Noise filter (For
DSL users)
To single telephone
jack (RJ11C)
Belt clip (optional)
To attach
10
www.vtechphones.com
To remove
Getting started
Wall mounting (optional)
The wall mount brackets are designed for use on standard wall mount plates only.
1. Follow the instruction on page 8 to connect the power to telephone base and phone line.
2. Line up the tabs on the wall mount adaptor with the holes at the bottom of the telephone base.
Snap the wall mount bracket firmly in place.
3. Mount the telephone base on the wall. Position the telephone base so that the mounting studs fit
into the holes on the wall mount bracket. Slide telephone base down on the mounting studs until
it locks into place.
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11
Registration
• When first
purchased you
need to charge
your handsets
for five minutes
before registering
to telephone
base.
• The handset
number is used
as the extension
number.
• If the registration
is not successful
lift all handsets
out of the
telephone base
or charger and
place them
back in the
telephone base
or charger. Try
the registration
process again.
12
The mi6866 comes with one registered handset (named Handset 1). Additonal handsets will be
assigned numbers in the order they are registered (Handset 2, 3, 4). You can register a maximum
of four handsets.
The mi6870 comes with two registered handset (named Handset 1 and 2). You can register two
additonal handsets, which will be named Handset 3 and Handset 4.
The mi6896/6895 comes with four registered handset (named Handset 1, 2, 3, 4).
Additional handsets (mi6803) are available from your local authorized dealers or from our website
at www.vtechphones.com in the U.S., or www.vtechcanada.com in Canada.
Up to four extension handsets can be registered with the same telephone base, and two can be in
operation at the same time. Each additional handset purchased will have to be registered separately
following the instruction which comes with the optional handset.
To register a handset
When first purchased, all accessory handsets show NOT REGISTERED
on the screen. To register a handset:
1. Place the handset in a base unit or charger that is connected to a power
outlet. If PRESS FIND HNDST 4 SEC ON BASE does not appear on
the screen after a few seconds, lift up handset and place in base or
charger again.
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NOT REGISTERED
PRESS FIND HNDST
4 SEC ON BASE
Getting started
Registration
2. On the telephone base:
• Press and hold FIND HANDSET for four seconds.
• Release FIND HANDSET once the IN USE light comes on.
Four
seconds later:
After a while the handset will emit series of tones, the newly registered handset will be assigned the
lowest extension number not previously assigned to another system handset (1-4) when successfully
registered. Repeat steps 1 and 2 if handset does not successfully register to the telephone base
within two minutes.
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13
Registration
• If the de-register
process does not
work you may
need to reset
the system and
try again. To
reset: pick up
the handset and
press
.
Press the OFF
button and place
the handset back
into the telephone
base.
14
If you are replacing a handset on a system that has the maximum number of registered handsets or
wish to change the assigned handset number of your registered handsets, you must first de-register
the handsets, then re-register all handsets.
To de-register all handsets
1. Press and hold FIND HANDSET on the main telephone base for 10 seconds.
2. When the IN USE light starts to flash, release the FIND HANDSET button.
3. Press and release FIND HANDSET again. The IN USE light will turn off and in a few seconds,
all handsets will be de-registered.
4. All handsets will show NOT REGISTERED.
NOT REGISTERED
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Getting started
Handset layout
1. Earpiece
2. Caller ID/scroll down
3. Headset jack (2.5mm)
4. Talk/flash
5. Dial keys (0-9, *, #)
6. Redial/pause
7. Mute/remove
8. Display
9. Select/menu
10. Phonebook/scroll up
11. Volume control
12. Off/clear
13. Speaker
14. Intercom
1
8
2
3
4
9
10
11
12
13
5
6
14
7
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15
Telephone base layout
1. In use indicator
2. Charge indicator
3. Setup
4. Volume control
5. Answer on/off
6. Change
7. Delete/skip/play/
stop/repeat
8. Time/set
9. Find handset
10. Record/memo
4
1
5
2
3
6
7
8
9
16
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10
Basic operation
Handset icons
Icon
Description
MUTE
• Turns on when the microphone is muted.
NEW
• Turns on when missed calls have not been reviewed.
• Turns on when the handset ringer is off.
• Low battery indicator or charging indicator.
Basic operation
Handset LEDs
LED
Description
• On when handset speakerphone is in use.
Telephone base LEDs
LED
Description
IN USE
• On when the phone is being used.
• Flashes when an extension phone is being used.
CHARGE
• On when the handset is charging in the base.
ANS ON/OFF
• On when the answering system is on.
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17
Handset operation
Making calls
• The procedure
to change
the volume is
the same for
the handset
earpiece,
speakerphone
and headset.
• Press
(or SPEAKER to use the handset speakerphone feature),
then dial the phone number.
-OR Dial the phone number first, then press
(or SPEAKER).
• To end your call press OFF or place the handset in its telephone base.
Answering calls
• Press
, SPEAKER or any dialing keys.
• Press OFF to end your call or place the handset into its telephone base.
Flash function
You can use your phone with services such as call waiting.
When you subscribe to call waiting service from your telephone company,
press
/FLASH to switch to the new call when you receive a call waiting
signal. Press
/FLASH again to switch back to the original call.
Handset volume
The volume control is on the right side of the handset. During a call, press
the VOL
or keys to adjust the listening volume to a comfortable level.
When you reach the maximum or minimum setting, a double beep will
sound. (Follow these instructions to change the volume for the handset,
speakerphone or headset.)
Redial
18
• When the handset is idle, press REDIAL/PAUSE to display the last five
telephone numbers dialed from the handset (up to 32 digits for each
number). Use
or
to scroll through the last five numbers dialed.
When the beginning or the end of the redial list is reached, a double
beep will sound.
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Handset operation
• Press
or SPEAKER to dial the displayed number.
• Press REMOVE to erase the displayed number. You’ll hear a
confirmation beep.
• Press OFF to exit.
Mute
• Press MUTE again to return to normal two-way conversation.
MICROPHONE ON will display briefly.
PHONE
MUTED
00:00:15
MUTE
Intercom
• When not on a call, press INT. The first handset (HS1) will display:
• Press the number of the handset to be called using the dial keys (14).
• The second handset (HS2) will ring and the screen will display:
• Press
, SPEAKER, INT or any dialing key on HS2 to answer the
intercom call. The screen will display:
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INTERCOM TO:
HANDSET 1
IS CALLING
INTERCOM
19
Basic operation
• During a call, press MUTE to disable the microphone. You will not be
heard but you will be able to hear the other person. The screen will
briefly display MUTED:
• If the redial
memory is empty,
and REDIAL is
pressed, a double
beep will sound.
• If the forward call
is not answered
in about 30
seconds, the
external call will
be returned to
the originating
handset.
Handset operation
• To end the call, press INT or OFF on either handset, or place the
handset back in its telephone base.
INTERCOM ENDED
If the called handset is out of range or on an external call, when paged,
the display of the calling handset will show:
UNABLE TO CALL
TRY AGAIN
Call forward
An external call can be forwarded or transferred from one
handset to another.
• If you are on an external call (HS1), you can forward the call to
another handset (HS2) by pressing and holding INT. HS1 will show
FORWARD TO and you should input the number of the desired
handset.
• HS2 will show INCOMING CALL and start ringing
• Press
on the HS2 to answer.
If the forwarded call is not answered within 30 seconds, the external
call will be returned to HS1 and the display will show CALL BACK,
and ring for 30 seconds. If the returned call is not answered within 30
seconds, the external call will end automatically.
Call transfer
FORWARD TO:
CALL BACK
• While on an external call, a handset (HS1) can transfer the call to another system handset (HS2)
by pressing INT. The external call is put on hold automatically. • Select the handset number to be transferred (1-4).
• HS1 will call and show CALLING HANDSET 2
• HS2 can pick up the transferred call will ring and the screen will show HANDSET 1 IS CALLING.
20
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Handset operation
• HS2 can pick up the transferred call by pressing
, SPEAKER or INT.
• An intercom call is now established (the external call is still on hold) and HS1 and HS2 are able to
talk to each other. HS1 or HS2 can hang up if they choose and conversation with the external call
can resume. CALL TRANSFERRED will briefly be displayed on HS1.
If the transferred call is not answered within 100 seconds, the intercome attempt will be automatically
ended and the external call will return to the original party.
Conference call
PHONE 00:00:25
Find handset
At the telephone base, press FIND HANDSET to page the handset up to
60 seconds.
• When the handset is not being used, press FIND HANDSET.
• To turn off the signal at the handset, press
, SPEAKER or any
dial pad key (0-9, *, #) on the handset, or press FIND HANDSET at
the base. Press OFF to turn off the page.
** PAGING **
Voice mail
If you subscribe to voice mail service provided by your telephone
company, you can receive voice mail messages from callers. When
you have a new voice mail, the screen will display NEW VOICE MAIL,
and the voice mail indicator will flash.
On how to access your voice mail, contact your local telephone company
for further instruction.
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HANDSET 1
NEW VOICE MAIL
21
Basic operation
It is possible to establish a conference call between two handsets and
the external line.
If one handset is already connected to the external line, the other can
join the call conversation by pressing
, a conference call will be
established immediately. Both handsets will show:
• For the FIND
HANDSET
function to work,
the system
handsets need
to be in idle (off)
mode.
Directory
• All handsets
share a common
directory, stored
in the base.
Entries entered
into one handset
are available at all
handsets, and if
a directory entry
is deleted, it will
disappear from all
handsets.
• While entering
numbers,
press and hold
REDIAL/PAUSE
to add pauses if
necessary.
• If there is a
duplicated
number in the
directory, the
display will
show: ALREADY
SAVED.
22
Your phone can store up to 50 entries (numbers with names) in memory. Each memory location can
hold up to 32 digits for the number and 16 characters for the name. Only one handset can access the
directory at a time. If a second handset attempts to reach the directory, NOT AVAILABLE
AT THIS TIME will be displayed on the second handset.
Store a new entry
•
•
•
•
Press MENU/SEL on the handset.
With DIRECTORY highlighted, press SEL.
Press
to select STORE. Press SEL.
You will be prompted to ENTER NUMBER. Use the dialing keys to
enter the number to be stored in the directory. Press MUTE/REMOVE
to backspace and make corrections. Press SEL when you are done
entering the phone number.
• You will then be prompted to ENTER NAME. Use the dialing keys to
spell the name (see the next page). Press SEL.
• A confirmation tone will sound, and the new directory entry will briefly
be displayed.
If the directory is full, the handset will display LIST FULL.
If you wish to store a number from redial memory into the directory, press
REDIAL/PAUSE then
or
to scroll to the desired redial number
from memory. Press SEL.
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ENTER NUMBER
800-595-9511_
ENTER NAME
_
LIST FULL
Directory
Characters by number
Pressing any particular key causes different characters to be displayed in the following order:
Key
Characters by number of key presses
2
3
4
5
6
7
1
1
#
‘
,
-.
&
2
A
B
C
2
a
b
c
3
D
E
F
3
d
e
f
4
G
H
I
4
g
h
i
5
K
L
5
j
k
l
6
M
N
O
6
m
n
o
7
P
Q
R
S
7
p
q
8
T
U
V
8
t
u
v
9
W
X
Y
Z
9
w
x
0
?
!
/
(
)
@
J
8
9
r
s
y
z
Basic operation
1
0
#
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23
Directory
Review and dial entries
• When reviewing
the directory, the
second line of
the display will
show the phone
number, up to
16 digits. For
numbers longer
than 16 digits,
only the first 13
digits will be
shown. Press
or # to scroll the
phone number
to see the
additional digits.
• If there are no
entries in the
directory, when
it is accessed,
DIRECTORY
EMPTY will
display.
*
24
• Press MENU, with DIRECTORY highlighted, press SEL. With
REVIEW in the first line, press SEL. - OR With the handset in idle, press
to enter the directory. The first
directory entry will be displayed.
• Scroll through the directory entries using
and
or enter the
first character of the name to be searched (using the digit keys).
Continue pressing the
or
scroll keys, until you reach the
entry to be dialed.
• Press
or SPEAKER to dial the number.
> DIRECTORY
CALL LOG
Edit a directory entry
• Follow the steps in Review and dial entries (above) to reach the
entry you wish to edit.
• Press SEL to enter number edit mode.
• Press and release MUTE/REMOVE to backspace, then press the
digit keys to correct the number. Press and hold REDIAL/PAUSE
to add pauses if necessary.
• Press SEL.
• Press MUTE/REMOVE to backspace and use the digit keys to
enter the correct name.
• Press SEL. A confirmation tone will sound.
www.vtechphones.com
EDIT NUMBER
800-595-9511_
EDIT NAME
VTech Com_
Directory
Delete a directory entry
• Follow the steps in Review and dial entries (page 24) to reach
the entry to be deleted.
• Press MUTE/REMOVE to delete the entry. A confirmation tone
will sound.
• The handset will then advance to the next entry, if any.
Basic operation
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25
Caller ID
Caller ID - call waiting ID
• Due to regional
incompatibilities,
CID information
may not be
available for every
incoming call.
In addition, the
calling parties may
intentionally block
their names and/or
phone numbers
from being sent.
• These are
subscription
services provided
by most regional
telephone service
providers. You must
subscribe to these
services to enjoy
the benefits of these
features. If you do
not subscribe to
CID services, you
can still use your
phone and the other
features it offers.
26
Your phone is capable of displaying the number of the caller before
the call is answered (caller ID or CID). If the number is already in the
directory, the name of the caller will also be displayed. Your phone can
hold up to 50 CID entries.
• The handset display informs you when there are calls that have not
been answered by a system handset. These are missed calls. If you
answer a call before the information appears on the screen, it will not
be in the caller ID log.
• After all missed CID records are reviewed, the screen will show:
• The NEW icon in the lower left corner indicates the call has not yet
been reviewed.
HANDSET 1
5 MISSED CALLS
HANDSET 1
Your phone can also display the name and number of the call waiting caller, (call waiting caller ID,)
so you can decide whether to answer the incoming call, or continue with the current conversation
www.vtechphones.com
Caller ID
Review caller ID
>CALL LOG
RINGER VOLUME
CALL LOG EMPTY
Store caller ID in your directory
• Follow the steps in Review caller ID (above) to find the record
to be stored.
• The phone number in the caller ID log was sent by the phone
company. You may have to dial the number differently. Press
the # key repeatedly to see the different dialing options. You can
add or remove the initial 1 and/or the area code. The various
dialing options are:
• Press SEL to store the displayed number.
• If the caller ID record contains both name and number, the name
and number will be stored after pressing SEL.
• If the record does not contain a name, you will be prompted to
EDIT NAME and the screen will show:
• Press OFF any
time to exit the
caller ID log.
• All handsets share a common
caller ID log,
stored in the
base, If a call
log entry is
deleted, it will
disappear from
all handsets.
595-9511
1-595-9511
800-595-9511
1-800-595-9511
EDIT NAME
VTech Com_
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27
Basic operation
You can enter caller ID review mode by pressing
when the
handset is idle, the handset will enter caller id review mode. Or:
• With the handset idle (off), press MENU.
• Press
to scroll to CALL LOG.
• Press SEL. Use
and
to scroll through the call log entries.
When the beginning or the end of the call log is reached, a
double beep will sound.
• If the call log is full, the oldest entry is deleted to make room
for the new call. If the call log is empty the following message
is displayed when you try to review CID records:
Caller ID
• If the caller ID record does not contain a number, you will be
prompted to EDIT NUMBER, and the screen will show:
• After the entry has a name and number, press MENU/SEL
to save. A confirmation beep will sound and the screen will
display:
• If both the name and number are missing, for example, as
in a private listing, nothing will be stored, and the screen will
display:
• If the number already exists in the directory, the entry will not
be stored, and the screen will show:
EDIT NUMBER
800-595-9511_
SAVED
UNABLE TO SAVE
ALREADY SAVED
LIST FULL
• If the directory is full, the screen will show:
28
www.vtechphones.com
Caller ID
Dial from caller ID
• Follow the steps in Review caller ID (page 27) to find the entry
to be dialed.
• To change how the number will be dialed, press # repeatedly
to scroll through the various dialing options. The dialing options
are:
• Press
or SPEAKER to dial the number.
• Follow the steps in Review caller ID (page 27) to find the
record to be deleted.
• Press REMOVE to delete the record. A confirmation beep will
sound and the previous CID record will be displayed.
Delete all caller ID entries
• To delete all caller ID records when you are reviewing the call
log, press and hold REMOVE. The screen will display DELETE
ALL CALLS? Press SEL to confirm. Press OFF to return to
the call log record previously displayed.
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29
Basic operation
Delete a caller ID record
595-9511
1-595-9511
800-595-9511
1-800-595-9511
• The phone number
in the caller ID log
was sent by the
phone company.
You may have to
dial the number
dif ferently.
Press the # key
repeatedly to
see the different
dialing options.
You can add or
remove the initial
1 and/or the area
code.
Handset settings
Ringer volume
• The handset will
not ring when a
call comes in if
ringer volume
is at the lowest
setting.
• With the handset in idle (off) mode, press MENU then press
or
until RINGER VOLUME is shown.
• Press SEL. You will hear a sample of the ringer.
• Press ,
or a digit (0 through 6). You will hear a sample of the
new ringer volume and the volume bar will be increased or decreased
each time the setting is adjusted. At the lowest setting the display will
show:
- OR • With the handset in idle (off) mode, press or
of the volume control
on the side of handset will directly go to ringer volume menu.
• Press
or
to adjust the ringer volume and the ringer volume will
be saved automatically.
Ringer tone
• With the handset in idle (off) mode, press MENU then press
or
until RINGER TONE is displayed.
• Press SEL. Then press , or a digit (0 through 9) to sample the ring
tones.
• Press SEL to confirm.
Key tone
• With the handset in idle (off) mode, press MENU then press
or
to
until KEY TONE is displayed.
• Press SEL. The current setting will be shown. Press
or
to see
ON or OFF. When set to ON, the handset will emit a beep whenever
a key is pressed.
• When the desired option is shown, press SEL. Key tone is preset to
ON.
30
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Handset settings
Language
LANGUAGE
ENGLISH
Clear voice mail (CLR voice mail)
>CLR VOICE MAIL
DIAL TYPE
• From the idle (off) mode, press MENU then press
CLR VOICEMAIL is displayed.
• Press SEL.
or
to until
• Press SEL again to confirm or press CLEAR to exit.
TURN INDICATOR
OFF?
Dial type
• From idle (off) mode, press MENU then
or to DIAL TYPE.
• Press SEL then or to scroll to TONE (touch tones) or PULSE
(rotary).
• Press SEL to confirm. The dial type is preset to TONE.
>DIAL TYPE
DIRECTORY
DIAL TYPE
PULSE
www.vtechphones.com
• This function
only cancels
the indication of
voicemail on the
handset display.
It does not
cancel the actual
voicemail status
at the telephone
company.
• When the phone
is set to pulse, it is
possible to switch
to temporary tone
during a call by
pressing *TONE.
Once pressed, tone
will be used for rest
of the call. After
hanging up, the
phone will return to
pulse for the next
call.
31
Basic operation
• From the idle (off) mode, press MENU then press
or
until
LANGUAGE is displayed.
• Press SEL. Press
or
to choose between English, French or
Spanish.
• Press SEL to confirm. (The language is preset to English.)
Answering system operation
• When your
answering
system is
powered off,
you can still play
your messages
and change
the answering
system settings.
Your cordless telephone system provides you with leading edge digital technology with an answering
system that can record up to 99 messages, or approximately 15 minutes of recording time. Each
message can be no longer than four minutes.
Turn your answering system on and off
Press ANS ON/OFF on the base to turn the answering system on or off.
When the system is on, ANS ON/OFF will light up, the system will answer
calls, and incoming messages can be recorded.
Day and time announcements
To set day and time
Before playing each recorded message, the answering system announces
the day and time the message was received. Set the day and time
by pressing TIME/SET twice. You can change settings by pressing
CHANGE, and you can advance to the next type of setting by pressing
TIME/SET again. See the following page for detailed instructions.
32
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Answering system operation
• If you have caller
ID service,
the time will
automatically
be updated
whenever caller
ID information
is delivered.
However, since
the date, rather
than the day, is
delivered, you
have to program
the year once, so
the system can
derive the day of
the week.
To check day and time
Press TIME/SET at any time and the system will announce the current setting without changing it.
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33
Basic operation
Before using the answering system, you should follow the steps to set the day and time, so messages
are dated correctly. Each time you press and release the CHANGE button on the telephone base, the
day, hour, minute, or year advances by one unit. When you hear the correct setting, press TIME/SET
to move to the next setting. Pressing and holding the CHANGE button when setting the day and time
will increase the minutes or years by 10.
1. Press TIME/SET, the system announces the current setting.
2. Press TIME/SET again.
3. The answering system will announce the current day setting. Press CHANGE on the base until
you hear the correct day.
4. Press TIME/SET, the system announces the current hour setting.
5. Press CHANGE until you hear the correct hour.
6. Press TIME/SET, the system announces current minute setting.
7. Press CHANGE until you hear the correct minute.
8. Press TIME/SET, the system announces the current year setting.
9. Press CHANGE until you hear the correct year.
10.Press TIME/SET to confirm. The system announces the new time and day setting followed by a
confirmation beep.
Answering system operation
Menu features
System announces
Description
Announcements
Remote access code
Outgoing message to tell callers to leave a message.
Set code to access remotely from a touch tone phone.
Message alert
Announcement only,
record no message
Base ringer
Beeps every 10 seconds when there are new messages.
Number of rings
Change the number of times the system rings before it answers a call, (2, 4, 6 or toll saver).
Outgoing message only. No recording of incoming messages.
Turn base ringer on or off.
Outgoing announcement
Your answering system is pre-programmed with an announcements
for normal (answer and record) mode and announcement only mode.
If the phone is set up to record messages, the phone answers calls
with “Hello. Please leave a message after the tone.” You can use this
announcement, or replace it with a recording of your own.
Record outgoing announcement
1.Press SETUP, the system announces “Announcement. Press PLAY
or press RECORD. To continue set up, press SETUP.”
2. Press REC/MEMO. After you hear “Record after the tone. Press
STOP when you are done,” speak toward the MIC to record an
announcement for up to 90 seconds.
3. The elapsed time (in seconds) is shown in the message window
when recording.
34
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Answering system operation
4. Press PLAY/STOP /
when you have finished recording. The
system will play back your recorded message and then save it.
Listen to outgoing announcement
1.Press SETUP.
2.Press PLAY/STOP
/
.
Delete outgoing announcement
/
Basic operation
1. Press SETUP.
2. Press PLAY/STOP
to begin playback.
3. During playback, press DELETE to delete your announcement.
4. The system will confirm deletion and announce “Announcement
deleted.”
When your announcement is deleted, calls will be answered with the
programmed announcement “Hello. Please leave a message after
the tone.”
Message playback
Press PLAY/STOP / to listen to new messages. The system will
announce the number of new messages recorded and then play them.
If there are no new messages, all old messages will be played.
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35
Answering system operation
Announcements
1. When playback begins, you will hear the total number of
messages.
2. Before each message, you will hear the day and time it was
received.
3. After the last message, you will hear “End of messages.”
4. If the system has less than five minutes of recording time left, the
time remaining will also be announced.
Options during playback
1. Press
or to adjust the speaker volume.
2. Press SKIP
to skip to the next message, or press and hold to
speed up message playback.
3. Press REPEAT
to repeat the message currently playing. Press
twice to listen to the previous message, or press and hold to slow
down message playback.
4. Press DELETE to delete the message currently playing.
5. Press PLAY/STOP / to stop playback.
Delete all messages
To delete all old messages, press and hold DELETE while the phone
is idle (not during a call or during message playback). New messages
(which have not yet been reviewed) will not be deleted.
Record and play memos
Memos are messages recorded by you or other household members
intended for yourself or anyone else who uses the answering system.
They are saved, played back, and deleted like incoming messages
from other callers.
36
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Answering system operation
Record a memo
• Memos less than
one second will
not be recorded.
You can record a
memo up to four
minutes long.
Basic operation
1. Press REC/MEMO.
2. The system will announce “Record after the tone. Press STOP
when you are done.”
3. Speak toward the MIC to record a memo for up to four minutes.
4. The timer shows the elapsed time (in seconds) in the message
window when you are recording.
5. When finished recording, press PLAY/STOP /
to save the
memo. The system announces “Recorded” to confirm.
Play back a memo
See Message playback (page 35) about retrieving memos.
Call screening
If you wish to listen to caller’s leaving their message before choosing
to answer a call:
1. Set the playback VOL on the base to a level greater than one by
pressing or to adjust the message playback volume.
2. If you decide to answer a call while the caller is leaving a message,
simply press TALK/FLASH on the handset. The answering system
will stop recording.
Remote access
To retrieve new messages from any touch tone phone from a remote
location, a two digit access code is required. The remote access code
can be any two digit number between 10 and 99. The remote access
code has been set to 19 at the factory but it can be changed it to any
two digit number any time for your convenience.
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37
Answering system operation
Set the remote access code
1. Press SETUP twice and you will hear “Remote access code. To change the setting, press
change.”
2. Because the remote access code was set to 19 at the factory, press CHANGE and you will hear
the default code “19.”
3. Press and release CHANGE to advance the remote access code number by one. Press and hold
CHANGE to advance the remote access code by 10.
4. When the desired number is heard. Press SETUP to save and advance to the next menu option
or press PLAY/STOP /
to save and exit.
Remote answering system operation
1. From any touch tone telephone, dial your telephone number.
2. While the outgoing announcement is playing, enter your two-digit remote access code.
3. Hang up to end the call and save all undeleted messages.
If you pause for more than 10 seconds during remote access, you will hear a help menu listing all
features and commands. If no command is entered for the following 20 seconds, the call will end
automatically.
38
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Answering system operation
Purpose
Press
Action
1
Listen to new messages. If there are no new messages,
all messages will be played back.
Play new messages
in the mailbox
2
Plays all new (not previously listened to) messages.
Delete a message
3
Delete message currently playing.
Delete all old
messages
33
Press when any message is playing to delete all old
(previously reviewed) messages.
Repeat a message
4
Press to repeat current message.
Repeat the previous
message
44
Press to repeat previous message.
Stop
5
Press to stop messages from being played.
Skip a message
6
Press to skip to the next message.
www.vtechphones.com
Basic operation
Play all messages in
the mailbox
39
Answering system operation
• Your phone may
not respond to
remote access
commands if
tones produced
by the telephone
are too short.
Hold the buttons
down longer if
this occurs.
• If accessing
from a touch
tone telephone,
press #5 to stop
recording.
Purpose
Press
Action
Review announcement
#7
Listen to current outgoing announcement.
*7
Pres s af ter hear ing t he b ee p. Re c or d your new
announcement. Press 5 to stop recording. The system will
play back the announcement for confirmation.
Record memo
8
Press after hearing the beep. Speak after the system
announces “Record after the tone. Press STOP when you
are done.” Start recording your memo. Press 5 to stop.
Review remote access
code
#9
Listen to current remote access code.
Change remote access
code
*9
Change remote access code.
Turn system off
0
When the system announces, “Answering machine off,”
press 0 again to turn the system back on.
Turn system on
0
Record announcement
When the system is off, it answers after 10 rings and
announces, “Please enter your remote access code.” Enter
your remote access code.
Message alert
The message alert function produces an audio tone to remind you that there are new messages on
the answering system.
1. Press SETUP three times, the system announces “Message alert. To change the setting, press
CHANGE.”
40
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Answering system operation
• In some areas,
tone dial phone
from a remote
location phone
may not function
due to telephone
line conditions
such as line
noise, echo, etc.
Basic operation
2. Press CHANGE to confirm the current status; On or Off is also
displayed on the message window.
3. Press CHANGE again to change the setting.
4. Press SETUP to save and advance to the next menu option or press
PLAY/STOP /
to save and exit.
When the message alert function is turned on, the base beeps every
10 seconds, and PLAY/STOP / and the number of messages in
the message window flash when there are new messages. If PLAY/
STOP /
and the number in the message window are on steadily,
there are no new messages.
Announcement only mode
In announcement only mode, callers hear an announcement but
cannot leave messages. When announcement only is turned on, calls
are answered with the pre-recorded announcement “We’re sorry.
Messages to this number cannot be accepted” or the customized
message.
Turn the announcement only mode on or off
• Press SETUP four times, the system announces “Announcement
only. Record no messages. To change the setting, press
CHANGE.”
• Press CHANGE until you hear the desired option (on or off).
• Press PLAY/STOP / to save and exit.
Customize the announcement only message
1. Press SETUP four times, the system announces “Announcement
only. Record no messages. To change the setting, press
CHANGE.”
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41
Answering system operation
2. Press CHANGE until you hear the on option.
3. Press SETUP three times, the system announces “Announcement. Press PLAY or press RECORD.
To continue setup, press SETUP.”
4. Press REC/MEMO. The system will announce, “Record after the tone. Press STOP when you are
done.” Speak toward the MIC to record an announcement for up to 90 seconds.
5. The elapsed time (in seconds) will be shown in the message window when you record.
6. Press PLAY/STOP / when you have finished recording. The system will play back your recorded
message before saving it.
Base ringer
1. Press SETUP five times, the system announces “Base ringer. To change the setting, press
CHANGE.”
2. Press CHANGE to confirm.
3. Press CHANGE again to change the setting.
4. Press SETUP to save your selection and advance to the next setup option, or press PLAY/STOP
/ to save and exit.
Number of rings
This function sets the number of rings before the answering system picks up the call. With toll saver
activated, the answering system alerts you to new messages when calling remotely by picking up the
incoming call after two rings. When retrieving messages from a location where long distance charges
apply, you may disconnect your call after 3 rings to avoid long distance charges.
1. Press SETUP six times, the system announces “Number of rings. To change the setting, press
CHANGE.”
2. Press CHANGE to confirm the current status, which is also displayed on the message window.
3. Press CHANGE to set the number of rings to 2, 4, 6 or toll saver.
4. Press SETUP to save and advance to the next setup option, or press PLAY/STOP / to save
and exit.
42
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Answering system operation
Message window display
Display
Explanation
0
No messages.
1 - 98
Total number of messages and memos, or message number currently
playing. Number flashes if there are new messages.
1-8
Playback volume level selected when VOL
10 - 99
Current remote access code while setting.
1 - 99 (counting)
Elapsed time while recording a memo or announcement up to 90
seconds.
99 (flashing)
Memo or announcement recording exceeds maximum time of 99
seconds.
F (flashing)
Memory is full. Messages must be deleted before new messages can be
recorded.
CL (flashing)
Clock needs to be set.
A
Announcement only mode is on.
--
Answering system is answering a call or being accessed from a remote location.
-- (flashing)
System is in programming mode.
On or OFF
Displayed for one second when any answering system setting is turned
on or off.
02, 04, 06, tS
Change number of rings until the system answers the call.
or
Basic operation
www.vtechphones.com
is pressed.
43
Headset operation
Headset jack
•To purchase a
headset, visit us on
the web at www.
vtechphones.com
or call VTech
Customer Service
at 1-800-5959511. In Canada,
contact VTech
Telecommunications
Canada Ltd. at www.
vtechcanada.com or
1-800-267-7377.
You can use this telephone handsfree when you
install any VTech 2.5 mm headset, purchased
separately.
Plug the headset into the jack located on the left
side of the handset (under the small rubber flap).
Do not force the connection, but make sure the
plug fits securely.
Operating range
This cordless telephone operates within the maximum power allowed by the Federal
Communications Commission (FCC). Even so, this handset and telephone base can communicate
only over a certain distance - which can vary with the locations of the telephone base and handset,
the weather, and the construction of your home or office.
If you receive a call while you are out of range, the handset might not ring or if it does ring, the call
might not connect well when you press
. Move closer to the telephone base, then press
to
answer the call.
If you move out of range during a phone conversation, you might hear noise or interference. To
improve reception, move closer to the telephone base.
If you move out of range without pressing OFF, the phone will be left off the hook. To hang up properly,
walk back into range, periodically pressing OFF.
44
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Batteries
Battery care and performance
After the battery is fully charged, you can expect the following performance:
Operation
Operating time
While in use (talking)
up to 7.5 hours
While not in use (standby*)
up to 3.5 days
* Handset is off the telephone base or charger but not in use.
Replace the handset battery
1.Remove the battery compartment cover on the handset by pressing on the
indentation and sliding the cover downward.
2. Lift out the old battery and disconnect.
3.Align the two holes in the new battery’s plug with the socket pins, and snap
the plug into place. Snap the battery in the compartment, as described in
Installation, on page 7.
4. Replace the cover by sliding it up into place.
5.The new battery must be fully charged before installing it into the phone. Place
the handset in the telephone base and allow it to charge for at least 16 hours the
first charge. The telephone might operate before that, but for best performance,
let the battery charge fully.
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45
Basic operation
• The battery needs charging when:
— A new battery is installed in the handset.
— The phone beeps twice every five seconds.
— The screen displays LOW BATTERY and the low battery icon.
•Place the handset in the telephone base so the CHARGE light turns on. The battery is usually fully
charged in about 16 hours.
•You can keep the battery fully charged by returning the handset to the telephone base after each use.
•If you repeatedly
get a low battery
indicator, even
after charging
overnight, the
battery should be
replaced.
• To reduce the
risk of fire or
injury to persons
or damage to the
telephone, read
and follow these
instructions
carefully: Charge
the battery
provided with
or identified for
use with this
product only in
accordance with
the instructions
and limitations
specified in the
user’s manual.
Troubleshooting
If you have difficulty operating your phone, the suggestions below should solve the problem. If you still have difficulty after
trying these sug­gestions, call VTech Communications at 1-800-595-9511. In Canada, call VTech Telecommunications
Canada Ltd. at 1-800-267-7377.
Problem
Suggestion
My phone doesn’t
work at all.
• Make sure the power cord is plugged in.
• Make sure the telephone line cord is plugged firmly into the telephone base and the telephone
wall jack.
• Disconnect the AC adapter for a few minutes, and then reconnect it.
• Charge the battery in the handset for 16 hours. For optimum daily performance, return the
handset to its telephone base when not in use.
• Reset the telephone base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it
back in. Allow up to one minute for the handset and telephone base to reset.
• You may need to purchase a new battery, please refer to the battery sections in this user’s
manual.
I cannot get a dial
tone.
•
•
•
•
46
Try all the suggestions above.
Move the handset closer to the telephone base. You might have moved out of range.
Your line cord might be malfunctioning. Try installing a new line cord.
If the previous suggestions don’t work, disconnect the telephone base from the telephone jack
and connect a different phone. If there is no dial tone on that phone either, the problem is in
your wiring or local service. Contact your local telephone company.
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Troubleshooting
Problem
Suggestion
I cannot dial out.
• Make sure you have a dial tone before dialing. The handset may take a second or two to find
the telephone base and produce a dial tone. This is normal. Wait an extra second before
dialing.
• Make sure your phone is set to the correct dial mode for the type of service that you have
(pulse or touchtone). Refer to the Handset Setting section of this user’s manual to set the dial
mode.
•If the other phones in your home are having the issue, the problem is in your wiring or local
service. Contact your local telephone company.
• Eliminate any background noise. Noise from a television, radio or other appliance may cause
the phone not to dial out properly. If you cannot eliminate the background noise, first try muting
the handset before dialing, or dialing from another room in your home with less background
noise.
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Additional information
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Troubleshooting
Problem
Suggestion
UNABLE TO CALL
TRY AGAIN displays
on my handset.
• Move the handset closer to the telephone base. You might have moved out of range.
• If the handset is in its telephone base and the charging light does not light, refer to the charge
light is off in this troubleshooting guide.
• Reset the telephone base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it
back in. Allow up to one minute for the handset and telephone base to reset.
• Other electronic products can cause interference with your cordless phone. Try installing
your phone as far away from these types of electronic devices as possible: wireless routers,
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones.
The battery does not
hold a charge.
• Charge the battery in the handset for 16 hours. For optimum daily performance, return the
handset to its telephone base when not in use.
• You may need to purchase a new battery, please refer to the battery sections in this user’s
manual.
• Your phone might be malfunctioning. Please refer to the Warranty section of this user’s manual
for further instruction.
If you subscribe to DSL
service
If you hear noise during conversations and/or your caller ID features aren’t functioning properly,
install a noise filter to the telephone line between the telephone base and the telephone line jack.
Contact your DSL provider to obtain a noise filter.
I hear other calls while
using my phone.
• Disconnect your telephone base from the telephone jack, and plug in a regular telephone. If
you still hear other calls, the problem is probably in your wiring or local service. Call your local
telephone company.
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Troubleshooting
Suggestion
I get noise, static,
or weak signal even
when I’m near the
telephone base.
• Other cordless phones and 802.11 wireless routers that are used for home computer networks
both use internal radios to communicate. The radios may interfere with one another. You can
improve the performance of your cordless phones and your router by:
a.positioning your new phone as far away as possible from any other existing cordless
telephone system that is already installed in your home to avoid the two systems interfering
with each other.
b.positioning your telephone base as far as possible from your router, computer or any other
computer devices.
c.selecting channels four through 10 for your router (refer to your router’s user manual for
more information).
• Other electronic products can cause interference with your cordless phone. Try installing
your phone as far away from these types of electronic devices as possible: wireless routers,
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones.
• Microwaves operate on the same frequency as your phone. It is normal to experience static
on your phone while the microwave is running. Do not install this phone in the same outlet or
near the microwave.
•If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge
protector) into a different location. If this solves the problem, re-locate your phone or modem
farther apart from one another, or use a different surge protector.
• Relocate your phone to a higher location. The phone will likely get better reception not installed
in a low area.
• If the other phones in your home are having the issue, the problem is in your wiring or local
service. Contact your local telephone company (charges may apply.)
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49
Additional information
Problem
Troubleshooting
Problem
Suggestion
My handset does not
ring when I receive
a call.
• Make sure you have the ringer activated. Refer to the section(s) on ringer selection in this
user’s manual.
•Make sure the telephone line cord is plugged firmly into the telephone base and the telephone
jack. Make sure the power cord is plugged in.
• You may be too far from the telephone base.
• Charge the battery in the handset for 16 hours. For optimum daily performance, return the
handset to its telephone base when not in use.
• You may have too many extension phones on your telephone line to allow all of them to ring.
Try unplugging some of the other phones.
• The layout of your home or office might be limiting the operating range. Try moving the telephone
base to another location, preferably on an upper floor.
• If the other phones in your home are having the issue, the problem is in your wiring or local
service. Contact your local telephone company (charges may apply.)
• Test a working phone at the phone jack. If another phone has the same problem, the problem
is the phone jack. Contact your local telephone company (charges may apply.)
• Other electronic products can cause interference with your cordless phone. Try installing
your phone as far away from these types of electronic devices as possible: wireless routers,
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones
• Your line cord might be malfunctioning. Try installing a new line cord.
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Troubleshooting
Suggestion
My calls fade or cut in
and out while I’m using
my handset.
• Other electronic products can cause interference with your cordless phone. Try installing
your phone as far away from these types of electronic devices as possible: wireless routers,
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones.
• Microwaves operate on the same frequency as your phone. It is normal to experience static
on your phone while the microwave is running. Do not install this phone in the same outlet or
near the microwave.
• If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge
protector) into a different location. If this solves the problem, re-locate your phone or modem
farther apart from one another, or use a different surge protector.
• Relocate your phone to a higher location. The phone will get better reception not installed in
a low area.
• If the other phones in your home are having the issue, the problem is in your wiring or local
service.
The charge light is off.
• Clean the handset and telephone base charging contact each month using a pencil eraser or
cloth.
• Make sure the power and line cords are plugged in correctly and firmly.
• Reset the telephone base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it
back in. Allow up to one minute for the handset and telephone base to reset.
• Your phone might be malfunctioning. Please refer to the Warranty section of this user’s manual
for further instruction.
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Additional information
Problem
Troubleshooting
Problem
Suggestion
My caller ID isn’t
working.
•Caller ID is a subscription service. You must subscribe to this service for this feature to work
on your phone.
• Your caller must be calling from an area that supports caller ID.
• Both you and your caller’s telephone companies must use caller ID compatible equipment.
My answering
machine is not
recording messages.
• Make sure system is turned ON (the ANS ON/OFF key is illuminated).
• Make sure the announce only feature is set to OFF.
I cannot hear recorded
messages.
• Using the telephone base volume control, raise the volume to a comfortable listening level.
CL is flashing in
the telephone base
message display
window.
• You need to set the day and time. Refer to the section(s) on setting day and time in this
user’s manual.
• Make sure announce only feature is set to OFF.
Common cure for
electronic equipment.
If the unit does not seem to be responding normally, then try putting the handset in its telephone
base. If it does not seem to respond, do the following (in the order listed):
1. Disconnect the power to the telephone base.
2. Disconnect the handset battery, and spare battery, if applicable.
3. Wait a few minutes.
4. Connect power to the telephone base.
5. Re-install the battery(ies).
6. Wait for the handset to re-establish its link with the telephone base. To be safe, allow up to
one minute for this to take place.
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Troubleshooting
Problem
Suggestion
I lost a handset and
just bought a new one.
How do I register the
new one ?
• Press and hold FIND HANDSET on the main telephone base for 10 seconds.
• When the IN USE light starts to flash, release the FIND HANDSET button.
• Press and release FIND HANDSET again. The IN USE light will turn off and in a few seconds,
all handsets will be de-registered.
• All handsets will show NOT REGISTERED.
• Place the handset in its charger (connected to a power outlet.) If PRESS FIND HNDST 4 SECS
ON BASE does not appear on the screen after a few seconds, lift up handset and place in the
charger again.
• On the main telephone base,
• Press and hold FIND HANDSET key for four seconds.
• Release FIND HANDSET key when IN USE light is on.
• The LCD screen on the telephone base will show, HS REGISTERED.
• The handset will show HS REGISTERED and beep once.
After about 10 seconds the handset will emit a tone and the handset will be assigned the lowest
extension number not previously assigned to another system handset (1-4) when successfully
registered. Repeat steps 1 and 2 if handset is not registered within two minutes.
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Additional information
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Maintenance
Taking care of your telephone
Your cordless telephone contains sophisticated electronic parts, so it must be treated with care.
Avoid rough treatment
Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it.
Avoid water
Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install your telephone base near a sink, bathtub or shower.
Electrical storms
Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, use caution when using electric appliances during storms.
Cleaning your telephone
Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or a mild soap. Do not use excess water or
cleaning solvents of any kind.
emember that electrical appliances can cause serious injury if used when you are wet or standing in water. If your telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU
R
UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL. Then pull the unit out by the unplugged cords.
Warranty
What does this limited warranty cover?
•The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package
(“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product
operating instructions. This limited warranty extends only to the Consumer for Products purchased and used in the United States of America and Canada.
What will VTech do if the Product is not free from defects in materials and workmanship during the limited warranty period (“Materially Defective Product”)?
• During the limited warranty period, VTech’s authorized service representative will repair or replace at VTech’s option, without charge, a Materially Defective Product. If we repair the Product,
we may use new or refurbished replacement parts. If we choose to replace the Product, we may replace it with a new or refurbished Product of the same or similar design. We will retain
defective parts, modules, or equipment. Repair or replacement of the Product, at VTech’s option, is your exclusive remedy. VTech will return repaired or replacement Products to you in
working condition. You should expect the repair or replacement to take approximately 30 days.
How long is the limited warranty period?
•
The limited warranty period for the product extends for ONE (1) YEAR from the date of purchase if we repair or replace a Materially Defective Product under the terms of this limited warranty. This limited warranty also applies to repaired or replacement Products for a period of either (a) 90 days from the date the repaired or replacement Product is shipped to you or (b) the time remaining on the original one-year warranty; whichever is longer.
What is not covered by this limited warranty?
This limited warranty does not cover
1. Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water or other liquid intrusion; or
2. Product that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of VTech; or
3.Product to the extent that the problem experienced is caused by signal conditions, network reliability, or cable or antenna systems; or
4. Product to the extent that the problem is caused by use with non-VTech electrical accessories; or
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Warranty
5.Product whose warranty/quality stickers, Product serial numbers plates or electronic serial numbers have been removed, altered or rendered illegible; or
6.Product purchased, used, serviced, or shipped for repair from outside the United States of America or Canada, or used for commercial or institutional purposes (including but not limited to
Products used for rental purposes); or
7. Product returned without valid proof of purchase (see 2 below); or
8. Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit.
How do you get warranty service?
• To obtain warranty service in the United States of America, call 1-800-595-9511 for instructions regarding where to return the Product. Before calling for service, please check the user’s manual. A check of the Product controls and features may save you a service call.
•Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport
of Product (s) to the service location. VTech will return repaired or replaced product under this limited warranty to you, transportation, delivery or handling charges prepaid. VTech assumes
no risk for damage or loss of the Product in transit.
•
If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty.
What must you return with the Product to get warranty service?
1. Return the entire original package and contents including the Product to the VTech service location along with a description of the malfunction or difficulty; and
2. Include “valid proof of purchase” (sales receipt) identifying the Product purchased (Product model) and the date of purchase or receipt; and
3. Provide your name, complete and correct mailing address, and telephone number.
Other Limitations
• This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other written or oral communications related to this Product. VTech provides no other warranties for this product. The warranty exclusively describes all of VTech’s responsibilities regarding the product. There are no other express warranties. No one is authorized to make modifications to this limited warranty and you should not rely on any such modification.
•
•
State Law Rights: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the Product is fit for ordinary use) are limited to one year from
date of purchase. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In no event shall VTech be liable for
any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the Product or other associated equipment, the cost of
substitute equipment, and claims by third parties) resulting from the use of this Product. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages,
so the above limitation or exclusion may not apply to you.
Important safety instructions
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3.Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.
4. Do not use this product near water (for example, near a bath tub, kitchen sink or swimming pool).
5.Do not place this product on an unstable surface, such as a table, shelf or stand. The product may fall, causing serious damage.
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55
Additional information
Please retain your original sales receipt as proof of purchase.
Important safety instructions
6.Slots and openings in the back or bottom of the telephone base and handset are provided for ventilation. To protect them from overheating, these openings must not be blocked by placing
the product on a soft surface such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat register. This product should not be placed in any area where proper
ventilation is not provided.
7.This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply in your home, consult your dealer or local power
company.
8.Do not allow anything to rest on the power cord. Do not install this product where the cord may have anyone walking on it.
9.Never push objects of any kind into this product through slots in the telephone base or handset as they may touch dangerous voltage points or short out parts that could result in a risk of fire or
electric shock. Never spill liquid of any kind on the product.
10.To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the telephone base or handset other than specified access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used.
11.Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.
12.Unplug this product from the wall outlet and refer servicing to an authorized service facility under the
following conditions:
A. When the power supply cord or plug is damaged or frayed.
B. If liquid has been spilled onto the product.
C. If the product has been exposed to rain or water.
D.If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operating instructions, as improper adjustment of
other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation.
E.If the product has been dropped and the telephone base and/or handset has been damaged.
F. If the product exhibits a distinct change in performance.
13.Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of electric shock from lightning.
14.Do not use the telephone to report a gas leak in the vicinity of the leak.
15.Only put the handset of your telephone next to your ear when it is in normal talk.
SAVE THESE INSTRUCTIONS
FCC, ACTA and IC regulations
FCC Part 15
This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements
are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
*
*
*
*
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
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FCC, ACTA and IC regulations
Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product. This
product has been tested and found to comply with the FCC criteria. The handset may be safely held against the ear of the user. The telephone base shall be installed and used such that parts of the user’s
body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more. If you choose to use a clipping device, please make sure to only use the supplied VTech belt clip.
FCC Part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this
equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your local telephone company upon request.
The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with applicable Part 68 rules and technical requirements adopted by ACTA. A compliant
telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting
to a single line and an RJ14 jack for two lines. See Installation Instructions in the user’s manual.
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called. The REN for this product is
encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more
information, please contact your local telephone company.
This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your
alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.
If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its
authorized agents. For repair procedures, follow the instructions outlined under the Limited Warranty.
If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone service. The telephone company is required to notify you before
interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone company is required to inform
you of your right to file a complaint with the FCC. Your telephone company may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product.
The telephone company is required to notify you if such changes are planned.
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.
*
*
Remain on the line and briefly explain the reason for the call before hanging up.
Perform such activities in off-peak hours, such as early morning or late evening.
Industry Canada
This equipment complies with regulations RSS210 and CS-03 of Industry Canada. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device
must accept any interference, including interference that may cause undesired operation of the device.
The term “IC:” before the certification/registration number only signifies that the Industry Canada technical specifications were met.
The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination
on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.
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57
Additional information
If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:
The RBRC® seal
The RBRC ® seal on the nickel-metal-hydride battery indicates that VTech Communications, Inc. is
voluntarily participating in an industry program to collect and recycle these batteries at the end of their
useful lives, when taken out of service within the United States and Canada.
The RBRC ® program provides a convenient alternative to placing used nickel-metal-hydride batteries into
the trash or municipal waste,which may be illegal in your area.
VTech’s participation in RBRC ® makes it easy for you to drop off the spent battery at local retailers participating in the
RBRC ® program or at authorized VTech product service centers. Please call 1-800-8-BATTERY TM for information on Ni-MH
battery recycling and disposal bans/restrictions in your area. VTech’s involvement in this program is part of its commitment
to protecting our environment and conserving natural resources.
RBRC ® is a registered trademark of Rechargeable Battery Recycling Corporation.
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Technical specifications
Enhanced 5.8GHz technology – your phone operates on a dual band transmission that combines the best of 5.8GHz and
2.4GHz technologies, providing enhanced performance over standard cordless telephones.
Frequency Control
Crystal controlled PLL synthesizer
Transmit Frequency
Telephone base: 5725-5850 MHz
Handset: 2400-2483.5 MHz
Receive Frequency
Telephone base: 2400-2483.5 MHz
Handset: 5725-5850 MHz
Channels
95
Nominal Effective Range
Maximum power allowed by the FCC and IC. Actual operating range may vary
according to environmental conditions at the time of use.
Size
Handset: 141mm X 49mm X 35mm
Telephone base: 130mm X 120mm X 68mm
Charger: 89mm X 78mm X 53mm
Weight
Handset: 141 grams
Charger: 76 grams
Power Requirements
Handset: 600mAH Ni-MH Battery
Telephone base: 9V DC @ 600mA
Charger: 9V DC @ 200mA
Memory
Directory: 50 Memory locations, up to 32 digits, 16 characters per location
Caller ID: 50 Memory locations
Telephone base: 267 grams
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Additional information
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Index
A
Additional information 46
Announcement only mode 41
Announcements 36
Answering calls 18
Answering system operation 32–43
Dial type 31
Directory 22–25
E
Edit a directory entry 24
F
FCC, ACTA and IC regulations 56–57
Find handset 21
Flash function 18
B
Base ringer 42
Basic operation 17
Batteries 45
Belt clip 10
C
Caller ID 26–29
Caller ID - call waiting ID 26
Call forward 20
Call screening 37
Call transfer 20
Characters by number 23
Check battery indicator 9
Check for dial tone 9
Choose a location 7
Clear voicemail 31
Conference call 21
Connect power to telephone base/handset chargers 8
Connect to phone line 8
Customize the announcement only message 41
D
Day and time announcements 32
Delete a caller ID record 29
Delete all messages 36
Dial from caller ID 29
60
H
Handset icons 17
Handset layout 15
Handset LEDs 17
Handset operation 18–21
Handset settings 30–31
Handset volume 18
Headset jack 44
Headset operation 44
I
If you subscribe to DSL service 10
Important safety instructions 55–56
Installation 7–10
Install handset battery 7
Intercom 19
K
Key tone 30
L
Language 31
Listen to outgoing announcement 35
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M
Maintenance 54
Making calls 18
Menu features 34
Message alert 40
Message playback 35
Message window display 43
Mute 19
N
Number of rings 42
O
Operating range 44
Options during playback 36
Outgoing announcement 34
P
Parts checklist for mi6866 6
Parts checklist for mi6870 5
Parts checklist for mi6896/6895 4
Play back a memo 37
R
Record a memo 37
Record and play memos 36
Record outgoing announcement 34
Redial 18
Registration 12–14
Remote access 37–38
Remote answering system operation 38
Replace the handset battery 45
Review and dial entries 24
Review caller ID 27
Ringer tone 30
Ringer volume 30
S
Set the remote access code 38
Store caller ID in your directory 27
T
Technical specifications 59
Telephone base layout 16
Telephone base LEDs 17
The RBRC ® seal 58
To check day and time 33
To de-register all handsets 14
To register a handset 12
Troubleshooting 46–53
Turn the announcement only mode on or off 41
Turn your answering system on and off 32
V
Voice mail 21
W
Wall mounting 11
Warranty 54
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61
VTECH TELECOMMUNICATIONS LTD.
A member of THE VTECH GROUP OF COMPANIES
Distributed in the U.S.A. by VTech Communications, Inc. Beaverton, Oregon
Distributed in Canada by VTech Telecommunications Canada Ltd., Richmond, B.C.
Copyright ©2007 for VTECH TELECOMMUNICATIONS LTD.
Printed in China.
91-000710-050-100
User’s Manual
www.vtechphones.com
Models:
mi6896/6895/6870
/6866