Siemens hicom 300 Optiset e Basic

s
Hicom 300
optiset E basic
2
User Guide
Introduction .............................................................................................. 5
Standard Features ................................................................................... 6
Internal and External Dialling ................................................................... 6
Dialling the Switchboard ........................................................................... 6
Call Transfer ............................................................................................. 7
Enquiry Call .............................................................................................. 8
Toggling between Calls ............................................................................. 9
8 Way Conference .................................................................................. 10
Call Pickup ............................................................................................. 11
Transfer a Second Caller ........................................................................ 12
Call Park ................................................................................................. 13
Call Back ................................................................................................ 14
External Line Reservation ...................................................................... 16
Call Diversion Features ........................................................................ 17
Fixed Call Forwarding ............................................................................. 17
Variable Call Forwarding ......................................................................... 18
PIN Features .......................................................................................... 19
Electronic Telephone Lock ...................................................................... 19
Mobile Class of Service .......................................................................... 20
Follow Me ............................................................................................... 21
3
User Guide - Cont’d
Optional Features .................................................................................. 22
Individual Abbreviated Dialling ................................................................ 22
System Abbreviated Dialling ................................................................... 23
Stored Number Redial ............................................................................ 24
Timed Reminder ..................................................................................... 25
Night Service .......................................................................................... 26
Key Settings (+/–) ................................................................................... 27
Quick Reference ...................................................................................... 28
4
Introduction
This guide is designed to assist extension users on a Siemens Hicom 300
Communications System to use all authorised features.
Your extension may not be authorised∗
∗ to use all features. The Siemens
representative can confirm features that are available to you.
Your extension may also be subject to trunk barring thus restricting where you
may dial.
The optiset E basic digital telephone has 8 preprogrammed keys:Programme
Mailbox
Transfer
Call Forward
Release
Call Pickup
Park
Toggle
All other System features are accessed from this telephone by dialling codes
and/or programme keys.
The basic telephone is not equipped with a microphone but does have a
loudspeaker for hands-free dialling.
Please refer to the separate instruction manuals for the optiset E entry,
standard, advance/advance plus and memory telephones.
∗ - authorised features are those features that your company has designated
for your use and may vary from extension to extension.
5
Standard Features
Internal and External Dialling
Handset operation
- lift handset, listen for internal dial tone
- dial the required extension number or external number preceded by
line access code (code is normally 0)
Handsfree operation
- do not lift handset
- dial the required extension number or external number preceded by
line access code (code is normally 0)
- lift handset when called party answers
V
Your telephone may have restricted dialling facilities, e.g. trunk calls
may not be permitted.
Dialling the Switchboard
Handset operation
- lift handset, listen for internal dial tone
- dial code for switchboard (code is normally 9)
Handsfree operation
- do not lift handset
- dial code for switchboard (code is normally 9)
- lift handset when operator answers
6
Call Transfer
You may transfer an internal or external call from your extension to any other
extension or to the switchboard.
Transfer to a Free Extension (Announcing the Call)
- press Transfer key, listen for internal dial tone
- dial the required extension or switchboard
- when the extension or the switchboard answers, announce
the call and replace handset
- if called party does not answer
- press Release key to return to original call
Transfer to a Free Extension (Call not Announced)
- press Transfer key, listen for internal dial tone
- dial the required extension or switchboard
- when you hear ring tone, replace handset
The call has now been transferred. If the ringing extension does not answer
within a predetermined time the call will automatically be transferred back to
your extension.
Transfer to a Busy Extension
- press Transfer key, listen for internal dial tone
- dial the required extension number
- when you hear busy tone, replace handset
The call has now been transferred to the busy extension. If the busy extension
terminates the call within a predetermined time and replaces the handset the
transferred call will ring the extension. If the extension remains busy the call
will automatically be transferred back to your extension.
7
Enquiry Call
This feature allows you to hold an existing call, dial another extension or even
an external number, conduct a conversation without the original caller
overhearing, and then return to the original caller.
Activate Enquiry Call
- press Transfer key, listen for internal dial tone
- dial the required extension number or dial 0 and then
the required external number
- conduct your conversation
- press Release key to return to the original call
You may use the Toggle key to switch between the original and 3rd party calls.
In each case the other party is automatically placed on hold.
You can only use the Toggle feature on an optiset E basic if you have a Toggle
key.
The Toggle code ∗ 27 will not function on an optiset E basic.
8
Toggling between Calls
You have a call on the line and wish to make a second call and want to toggle
between both calls.
Activate Toggle
- you are engaged on a call
- press Transfer key, listen for internal dial tone
- dial the required extension or external number
or
You have a call on the line and wish to answer a second call and want to toggle
between both calls.
- press Call Pickup key
You may use the Toggle key to switch between the original and 3rd party calls.
In each case the other party is automatically placed on hold.
Disconnect either Party
- toggle to the party you wish to disconnect
- press Release key to disconnect either party
- you will now be connected to the remaining caller
You can only use the Toggle feature on an optiset E basic if you have a Toggle
key.
The Toggle code ∗ 27 will not function on an optiset E basic.
V
The waiting party cannot hear your conversation.
9
8 Way Conference
This feature allows you to bring up to 7 parties into an existing conversation on
your extension. The 7 parties could be external, internal or a mix of both.
Activate Conference
-
you are engaged on a call
press Transfer key, listen for internal dial tone
dial the required extension or 0 and the external number
dial ∗ 31
conference tone is heard and 3 parties are connected.
Repeat the procedure to add more parties to the conference.
Consult with an internal or external party when busy with a conference
-
10
press Transfer key, listen for internal dial tone
dial the required extension or 0 and the external number
consult with party
press Release key
you are now reconnected to the conference.
Call Pickup
The call pick up feature allows you to answer any ringing extension in your
pickup group from your telephone.
Activate Call Pickup
An extension within your pickup group is ringing
- Call Pickup LED flashes
- a ping ring will also alert you to an incoming call
- lift handset, listen for internal dial tone
- press Call Pickup key
- you have now answered the call
11
Transfer a Second Caller
Answer 2nd Call
If you are busy on a call when the Call Pickup LED flashes and you wish to
answer the waiting call.
-
ask existing caller to hold
press Call Pickup key
1st call is placed on hold
2nd call is now on line
Transfer 2nd Call
-
press Transfer key, listen for internal dial tone
dial required extension number
replace handset
1st call will ring you back
Return to Call
If you receive no reply or busy tone you can return to the second caller.
- press Release key
- 2nd call is now on line
- 1st call is still on hold
You can either toggle between the two remaining calls or disconnect the
second call and return to the first call.
- press Release key
- 1st call is now on the line
12
Call Park
Calls may be parked on your optiset E basic for retrieval from your telephone,
or any other digital telephone in your Call Pickup group which is equipped with
a Park key.
V
Only 1 call per pickup group may be parked at a time.
Park a Call
-
press Park key
Park LED flashes
replace handset
Park LED remains flashing
Retrieve a Parked Call
-
Park LED is flashing
lift handset, listen for internal dial tone
press Park key
Park LED is off
call is now on the line
13
Call Back
Call Back requests can be left on extensions which have been rung and not
answered or are busy.
Activate Call Back - Busy
-
called extension is busy
dial ∗ 22
confirmation tone is heard
replace handset
The system will automatically call you back when both your extension and the
called extension are free.
- lift handset
- ring tone is heard as the required extension is rung
Should you fail to answer a Call Back that you have activated, the system will
automatically cancel the feature after ringing your extension for a predetermined
time.
Activate Call Back - No answer
-
called extension does not answer
dial ∗ 22
confirmation tone is heard
replace handset
When the called party returns to the office and has used the telephone the
system will ring your telephone.
- lift handset
- ring tone is heard as the required extension is rung
14
Call Back - Cont’d
Cancel Call Back (Before Ring Back)
-
lift handset
dial # 22
confirmation tone is heard
replace handset
15
External Line Reservation
Should you dial 0 for a line and receive busy tone, i.e. all lines are busy, you
may reserve the first line to become free for your use.
Activate External Line Reservation
You have dialled 0 for an external line and receive a busy tone, do not replace
your handset.
- dial ∗ 22
- listen for confirmation tone
- replace handset
When an external line becomes free your extension will ring.
- lift handset
- internal dial tone is heard
- Dial 0 for the line and required external number.
16
Call Diversion Features
Fixed Call Forwarding
Your line can be forwarded to a fixed destination for answering.
This can be to either a Digital, analogue extension or external number.
Programme or Change Fixed Call Forwarding
-
press Programme key
press Call Forward key twice or dial ∗ 11
dial required extension number or 0 and external number
press Programme key
Call Forward LED is on (if equipped)
The Fixed Call Forward destination has now been permanently programmed.
Calls will now go to the Fixed Call Forward destination immediately.
When you lift your handset, special dial tone will also be heard to remind you
that the feature is activated.
Deactivate Fixed Call Forwarding
- press Call Forward key or dial # 10
- Call Forward LED goes off (if equipped)
When Fixed Call Forward destination has been programmed but deactivated
it will serve as Call Forward No Answer i.e. If your extension rings for longer
than a predetermined time it will automatically divert to the Fixed destination.
Reactivate Fixed Call Forwarding
- press Call Forward key or dial ∗ 10
- Call Forward LED is on (if equipped)
Calls will now go to the Fixed Call Forward destination immediately.
17
Variable Call Forwarding
This is a temporary Call Forwarding feature which allows you to divert all your
calls to a destination of your choice and will override your Fixed Call
Forwarding destination.
Programme Variable Call Forwarding
-
press Programme key
press Call Forward key once only or dial ∗ 10
dial required extension number or 0 and external number
press Programme key
Call Forward LED is on (if equipped)
When you lift your handset, special dial tone will also be heard to remind you
that the feature is activated.
Cancel Variable Call Forwarding
- Call Forward LED is on
- press Call Forward key or dial # 10
- Call Forward LED goes off (if equipped)
Calls will now ring as normal on your extension.
Your Fixed Call Forwarding destination will now be restored.
18
PIN Features
Electronic Telephone Lock
This feature allows you to lock your extension, by dialling your PIN , which
prevents unauthorised use of your extension. The PIN assigned to your
extension will be provided by your System Administrator.
Lock your Extension
- dial ∗ 21 and your PIN
Your extension will now be restricted to local or internal calls only
Special dial tone will be heard to remind you that the feature is activated.
Unlock your Extension
- dial # 21 and your PIN
V
You will still be able to receive calls when your extension is locked.
19
Mobile Class of Service
This feature allows you to activate your own Class of Service (barring level) on
any extension.
Activate Mobile Class of Service
- dial ∗ 25 and your PIN
Calls will now register against your name on the Telephone Management
System.
Cancel Mobile Class of Service
- dial # 25
V
20
Should you forget to cancel your PIN at the remote extension,
contact the extension and ask them to dial # 25. The PIN will however
be automatically cancelled if the extension is not used for a predetermined
time.
Follow Me
This feature allows you to activate call forwarding at a remote extension to
enable calls to follow you from extension to extension.
Activate Follow Me
When you arrive at the remote extension where you wish to receive calls made
to your extension.
-
lift handset, listen for internal dial tone
dial ∗ 25 and your PIN
dial ∗ 10
replace handset
Incoming calls to your extension will divert to this extension. When you activate
this feature it transfers various facilities to this extension e.g. Barring Restrictions,
Stored No. Redial etc.
Cancel Follow Me
At the remote extension
- lift handset, listen for internal dial tone
- first dial # 10 (this cancels your Call Forwarding)
- dial # 25 (this cancels your PIN)
- listen for confirmation tone
- replace handset
V
Should you forget to cancel your PIN and Call Forward at the remote
extension, contact the extension and ask them to dial # 25.
The PIN will however be automatically cancelled if the extension is not
used for a predetermined time.
The Call Forward can be cancelled from your own extension.
21
Optional Features
Individual Abbreviated Dialling
In addition to the System Abbreviated dialling lists you may programme 10
additional numbers, under the dial keypad digits 0-9, for your exclusive use.
These numbers will, however, be subject to any trunk barring limits which
apply to your extension.
Programme numbers
-
press Programme key
dial ∗ 81
enter digit (0-9) under which to store new number
pause for 2-3 seconds
enter required external number (preceded by 0 for outside line)
press Programme key
Dial numbers
- dial # 81
- enter digit (0-9) under which required number is stored
- wait whilst system dials the number
When you enter a number in a location that already has a stored number this
will be deleted and the new number accepted.
22
System Abbreviated Dialling
The system allows for the storage of 16000 external telephone numbers
divided into 16 groups, each containing 1000 numbers. You can have access
to any 2 groups i.e. 2000 numbers. By utilising the system abbreviated dialling
you will be permitted to dial specific numbers that would be outside your normal
trunk barring limits.
Use the System Abbreviated Dialling
- select the relevant access code from your Abbreviated Dialling
Directory
- dial the relevant code xxxxx
- wait whilst system dials the number
The system will now dial the required external number, the time taken will vary
according to the type of main exchange to which your Hicom 300 is connected.
23
Stored Number Redial
This feature allows you to store any number for later re-dialling. The number
may be stored for as long as required.
Store a Number
You have dialled a number and have not been answered or the number is busy,
do not disconnect.
- dial ∗19
- listen for confirmation tone
- replace the handset
Redial the Number
- lift the handset, listen for internal dial tone
- dial ∗19
- the number is now automatically dialled by the system
The number will remain stored until another number is stored, thus erasing the
previous number.
24
Timed Reminder
This feature allows an extension to store one timed reminder. The system will
then call the extension at the required time.
Programme Timed Reminder
- press Programme key
- dial ∗ 23
- dial required time e.g. 0945 for 9:45 am
1430 for 2:30 pm
Reminder Callback
- telephone rings with special callback ringing
- lift handset
- replace handset
If not answered your telephone will ring for 40 seconds and then 5 minutes later
will ring again for 40 seconds.
Timed Reminder is now cancelled.
Cancel the Reminder before Ringback
-
lift handset
dial # 23
listen for confirmation tone
replace handset
25
Night Service
When the night bell rings
- lift handset
- dial ∗ 88
- you are now connected to the caller
Check with System Administrator if any other type of Night Service is
operational.
26
Key Settings (+/–)
The Plus and Minus keys allow for the individual setting of the levels of speech,
ringing and ring tones.
Change Speech Volume
- whilst busy on a call
- press + or – keys to adjust Speech volume
- press + and – keys simultaneously to store setting
Change Ringing volume or Ring Tone frequency
- Do not lift handset
- press + and – keys simultaneously
- press
- or
1 and then + or – keys to adjust Ringing volume
2 and then + or – keys to adjust Ring Tone frequency
- press + and – keys simultaneously to store setting
27
Quick Reference
Outside Line
0
Operator
9
Call Forward Variable
- cancel
Prog *10 & no. Prog
#10
Call Pickup
*33
8 Way Conference
*31
- deactivate
#10
Ring Back
*22
- activate
*10
Timed Reminder
Stored No. Re-dial
Prog *23
Individual Dialling - Prog
*19
Unlock Extension
#21 PIN
Lock Extension
*21 PIN
Night Service
Call Forward Fixed
*88
- di al
Mobile Class of Service
- cancel
Follow Me
- cancel
Siemens Telecommunications (Pty) Ltd.
28
Private Bag X71
Prog *11 & no. Prog
*81 (0-9)
#81 (0-9)
*25 PIN
#25
*25 PIN *10
#10 #25
Halfway House 1685