Dimplex 6908921359 Service manual

Service Manual
Model Number:
DF2524L
DF2524G
UL Part Number
6908921359
6908921459
IMPORTANT SAFETY INFORMATION: Always read this manual first before attempting to service this
fireplace. For your safety, always comply with all warnings and safety instructions contained in this
manual to prevent personal injury or property damage.
Dimplex North America Limited
1367 Industrial Road Cambridge ON Canada N1R 7G8
1-888-346-7539 www.dimplex.com
In keeping with our policy of continuous product development, we reserve the right to make changes without notice.
© 2014 Dimplex North America Limited
REV
PCN
DATE
00
-
11-JUL-14
01
14284
16-SEP-14
7400820100R01
TABLE OF CONTENTS
OPERATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
MAINTENANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
EXPLODED PARTS DIAGRAM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
REPLACEMENT PARTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
WIRING DIAGRAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
SWITCHBOARD REPLACEMENT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
RELAY BOARD REPLACEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
AC/DC ADAPTER REPLACEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
DISPLAY/CONTROL BOARD REPLACEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
HEATER ASSEMBLY REPLACEMENT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
POWER CORD REPLACEMENT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
FLICKER MOTOR & FLICKER ROD REPLACEMENT. . . . . . . . . . . . . . . . . . . . . . . . 9
LED LIGHT ASSEMBLY REPLACEMENT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
LOG SET ASSEMBLY REPLACEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
PARTIALLY REFLECTIVE PANEL REPLACEMENT . . . . . . . . . . . . . . . . . . . . . . . . 10
THERMISTOR REPLACEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
TROUBLESHOOTING GUIDE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Always use a qualified technician or service agency to repair this fireplace.
! NOTE: Procedures and techniques that are considered important enough to emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the
equipment.
WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the
risk of fire, serious injury, or death.
2www.dimplex.com
OPERATION
Figure 2
Figure 1
A
A
C
B
C
F
The unit can be controlled by either the manual controls
which are located on the upper right of the fireplace or the
remote (Figure 1 & 2).
The fireplace is supplied with an IR multifunction remote
control.
! NOTE: To operate correctly, the remote control must be
pointed towards the front of the unit.
A. Standby
Turns the unit On and Off.
→ Activated by pressing the Standby button on the remote
or the unit.
• The unit will turn on with the same functions that it was
set to when it was turned Off and the intake temperature
will be indicated on the On Screen Display.
! NOTE: When any button is pressed the intake temperature will be displayed on the On Screen Display for 5
seconds.
Flame Effects
The Flames can be turned off by pressing the
button,
then again to turn back on.
→ Activated by pressing the button on the remote or the
unit.
C.
E
B
F
C
F
On Screen
Display
B.
D
Heat ON/OFF
Turns the heater function On and Off based on the thermostat setpoint.
→ Activated by pressing the
button on the unit or the
remote.
• Indicated by the
icon and the intake temperature being displayed on the On Screen Display, for 5 seconds
before turning off.
! NOTE: The unit can be operated in Heat Only Mode.
When the unit is only running with the heater, the
icon
and the intake temperature will continuously be displayed
on the On Screen Display.
! NOTE: The heater may emit a slight, harmless odor
when first used. This odor is a normal condition caused
by initial heating of internal heater parts and will not occur
again.
D & E.
Thermostat Controls
Adjusts the temperature set point to your individual requirements. Once the desired set temperature is reached the
heater will turn off. The heater will cycle on and off to maintain the desired set temperature. The default temperature
setting is 72°F (22°C).
→ Adjusted by pressing the
to decrease the setpoint
and the
to increase the setpoint on the remote.
• The On Screen Display will indicate the temperature setpoint as it is adjusted.
! NOTE: Holding the
button down on the unit will
change the temperature from °C to °F, or vice versa.
Disable Heat
If desired, depending on the season, the heater on the unit
can be disabled. The unit will operate in the same fashion,
with the remainder of the controls.
Pressing the
and buttons on the unit at the same
time and holding for 2 seconds will disable and enable the
heater.
! NOTE: When the heater has been disabled and either
the
or the
is pressed the On Screen Display will indicate “--”.
F.
Sleep Timer
The Sleep Timer can be set to automatically shut off the
fireplace after a preset time (from 30 minutes to 8 hours).
→ To set the timer press the timer button on either the
remote or the unit, repeatedly, until the desired time is displayed.
• The On Screen Display will display the different times as
it is adjusted. Once the timer has begun, pressing the
button will display the time remaining before the unit
turns Off.
! NOTE: The Sleep Timer can be cancelled at any time
by pressing the button repeatedly until the sleep timer
displays nothing.
Resetting the Temperature Cutoff Switch
Should the heater overheat, an automatic cut out will turn
the heater off and it will not come back on without being
3
reset. It can be reset by unplugging the unit and waiting 5
minutes before plugging the unit back in.
CAUTION: If you need to continuously reset the heater,
unplug the unit and call technical support at
1-888-346-7539.
Remote Control Battery Replacement
1. On the back of the remote control, turn the battery cover
counter-clockwise to remove the cover.
2. Correctly install one 3 Volt (CR2032) battery in the battery holder.
3. Close the battery cover.
Battery must be recycled or disposed of properly.
Check with your Local Authority or Retailer for recycling advice in your area
MAINTENANCE
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of fire, electric
shock or damage to persons.
Glass Cleaning
The glass is cleaned in the factory during the assembly
operation. During shipment, installation, handling, etc., the
front glass panel may collect dust particles; these can be
removed by dusting lightly with a clean dry cloth.
To remove fingerprints or other marks, the front glass panel
can be cleaned with a damp cloth. The front glass panel
should be completely dried with a lint free cloth to prevent
water spots. To prevent scratching, do not use abrasive
cleaners or spray liquids on the clear door surface.
Compact Fireplace Surface Cleaning
Use warm water only to clean painted surfaces of the
Compact Fireplace. Do not use abrasive cleaners.
Servicing
Except for light bulb replacement and cleaning described
above, an authorized service representative should perform
any other servicing.
4www.dimplex.com
EXPLODED PARTS DIAGRAM
2
14
13
17
12
4
6
15
11
9
3
5
1
8
7
18
REPLACEMENT PARTS
1. Flicker Motor . . . . . . . . . . . . . . . . . . . .2000220100RP
2. Heater Assembly (with Cutout). . . . . . 2203610100RP
3. Thermistor. . . . . . . . . . . . . . . . . . . . . . 3001380100RP
4. Cord Set. . . . . . . . . . . . . . . . . . . . . . . 4100090204RP
5. Flicker Rod. . . . . . . . . . . . . . . . . . . . . 5902620200RP
6. Partially Reflective Panel . . . . . . . . . . 5902580200RP
7. Front Glass . . . . . . . . . . . . . . . . . . . . .5902640100RP
8. Felt Feet Pads (set of 4) . . . . . . . . . . .8600140101RP
9. Log Set Assembly . . . . . . . . . . . . . . . .0440590400RP
10. Glass Media . . . . . . . . . . . . . . . . . . . . 1400070100RP
11. Display/ Control Board
Units with Logs . . . . . . . . . . . . . . . . . 3001350200RP
Units with Glass Media. . . . . . . . . . . 3001350300RP
12. Switchboard . . . . . . . . . . . . . . . . . . . . 3001370100RP
13. Relay Board . . . . . . . . . . . . . . . . . . . . 3001360100RP
14. AC/DC Adapter. . . . . . . . . . . . . . . . . . 2100250100RP
15. LED Light Assembly (2 LED’s).. . . . . . 3001390100RP
16. LED Light Assembly (3 LED’s).. . . . . . 3001390200RP
17. Remote Control. . . . . . . . . . . . . . . . . . 6700510200RP
18. Media Tray . . . . . . . . . . . . . . . . . . . . . 0441730100RP
5
WIRING DIAGRAM
L
N
POWER SUPPLY
Relay Board
Switchboard
Thermistor
2-LED LIGHT HARNESS, OR
3-LED LIGHT HARNESS
Display Board
L
N
6www.dimplex.com
SWITCHBOARD REPLACEMENT
Tools Required: Phillips Head Screwdriver
Flat Head Screwdriver
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights, heating elements and top
panel to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Unplug the unit from power outlet.
2. Remove the front glass and set aside in a safe place.
3. Remove the firebox from the back of the mantel by
removing the retaining screws which secure the firebox
brackets to the mantel.
4. Remove the three screws along the back of the unit,
the two on either side along the top edge and the one
at the top of the glass retaining bracket on both sides.
(Figure 3)
5. Lay the Compact Fireplace on its back.
6. Gently open the top panel, laying it on the work surface so that all of the components can easily be seen.
(Figure 4)
7. Locate the Switchboard and disconnect the wiring connections noting their original locations.
! NOTE: A flat head screwdriver can be used to gently
pry between the end of the connector and the switch to
release the wires.
8. Remove the hardware securing the board to the unit.
9. Properly orient and install the switchboard and connect
all of the wiring.
10. Reassemble in the reverse order as above.
Figure 3
Top Panel
RELAY BOARD REPLACEMENT
Tools Required: Phillips Head Screwdriver
Flat Head Screwdriver
Needle Nose Pliers
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights, heating elements and top
panel to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Unplug the unit from power outlet.
2. Remove the front glass and set aside in a safe place.
3. Remove the firebox from the back of the mantel by
removing the retaining screws which secure the firebox
brackets to the mantel.
4. Remove the three screws along the back of the unit,
the two on either side along the top edge and the one
at the top of the glass retaining bracket on both sides.
(Figure 3)
5. Lay the Compact Fireplace on its back.
6. Gently open the top panel, laying it on the work surface so that all of the components can easily be seen.
(Figure 4)
7. Locate the relay board and disconnect the wiring connections noting their original locations.
! NOTE: A flat head screwdriver can be used to gently
pry between the end of the connector and the switch to
release the wires.
8. Release the relay board from the top panel by using
needle nose pliers to depress the tab on the mounting
standoffs and gently lift the board off.
9. Properly orient and insert the new board and connect
all of the wiring.
10. Reassemble in the reverse order as above.
Figure 4
Heater
Assembly
Relay
Board
Switchboard
Power
Supply
Display/Control Board
Power Cord
Securing Screws
7
AC/DC ADAPTER REPLACEMENT
Tools Required: Phillips Head Screwdriver
Flat Head Screwdriver
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights, heating elements and top
panel to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Unplug the unit from power outlet.
2. Remove the front glass and set aside in a safe place.
3. Remove the firebox from the back of the mantel by
removing the retaining screws which secure the firebox
brackets to the mantel.
4. Remove the three screws along the back of the unit,
the two on either side along the top edge and the one
at the top of the glass retaining bracket on both sides.
(Figure 3)
5. Lay the Compact Fireplace on its back.
6. Gently open the top panel, laying it on the work surface so that all of the components can easily be seen.
(Figure 4)
7. Locate the adapter and disconnect the wiring connections noting their original locations.
8. There is one connection located on the display/control
board that requires the board to be removed. This can
be done by removing the two screws on the right hand
side of the unit, reaching between the partially reflective
panel and the back of the unit, to remove the display/
control board to remove the connection and replace it
with the new one.
9. Reinstall the display/control board.
10. Remove the adapter from the top panel by removing
the four screws securing it to the top panel.
11. Properly orient and insert the new adapter and connect
all of the wiring.
12. Reassemble in the reverse order as above.
DISPLAY/CONTROL BOARD
REPLACEMENT
Tools Required: Phillips Head Screwdriver
Flat Head Screwdriver
Needle Nose Pliers
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights, heating elements and top
panel to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Unplug the unit from power outlet.
2. Remove the front glass and set aside in a safe place.
3. Remove the firebox from the back of the mantel by
removing the retaining screws which secure the firebox
brackets to the mantel.
4. Remove the three screws along the back of the unit,
the two on either side along the top edge and the one
at the top of the glass retaining bracket on both sides.
(Figure 3)
5. Lay the Compact Fireplace on its back.
6. Gently open the top panel, laying it on the work surface so that all of the components can easily be seen.
(Figure 4)
7. Locate the display/control board behind the partially
reflective panel and remove the two screws that attach
it to the unit.
8. Disconnect the wiring connections noting their original
locations.
9. Release the display/control board from the support
panel by using needle nose pliers to depress the tab on
the mounting standoffs and gently lift the board off.
10. Properly orient and insert the new board and connect
all of the wiring.
11. Reassemble in the reverse order as above.
HEATER ASSEMBLY REPLACEMENT
Tools Required: Phillips Head Screwdriver
Flat Head Screwdriver
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights, heating elements and top
panel to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Unplug the unit from power outlet.
2. Remove the front glass and set aside in a safe place.
3. Remove the firebox from the back of the mantel by
removing the retaining screws which secure the firebox
brackets to the mantel.
4. Remove the three screws along the back of the unit,
the two on either side along the top edge and the one
at the top of the glass retaining bracket on both sides.
(Figure 3)
5. Lay the Compact Fireplace on its back.
6. Gently open the top panel, laying it on the work surface so that all of the components can easily be seen.
(Figure 4)
7. Locate the heater assembly and disconnect the wiring
connections noting their original locations.
! NOTE: A flat head screwdriver can be used to gently
pry between the end of the connector and the switch to
release the wires.
8. Remove the 4 screws that secure the top panel to the
heater assembly
9. Properly orient and install the new assembly and connect all of the wiring.
8www.dimplex.com
WARNING: Ensure wires do not come in contact with
moving parts by securing wires in wiring tie wraps.
10. Reassemble in the reverse order as above.
POWER CORD REPLACEMENT
Tools Required: Phillips Head Screwdriver
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights, heating elements and top
panel to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Unplug the unit from power outlet.
2. Remove the front glass and set aside in a safe place.
3. Remove the firebox from the back of the mantel by
removing the retaining screws which secure the firebox
brackets to the mantel.
4. Remove the three screws along the back of the unit,
the two on either side along the top edge and the one
at the top of the glass retaining bracket on both sides.
(Figure 3)
5. Lay the Compact Fireplace on its back.
6. Gently open the top panel, laying it on the work surface so that all of the components can easily be seen.
(Figure 4)
7. Locate the power cord and disconnect the wiring connections noting their original locations.
8. With needle nose pliers, grasp the power cord strain
relief grommet from inside the back of the bottom panel
and push while twisting to remove.
9. Install the new power cord.
10. Reassemble in the reverse order as above.
FLICKER MOTOR & FLICKER ROD
REPLACEMENT
Tools Required: Phillips Head Screwdriver
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights, heating elements and top
panel to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Unplug the unit from power outlet.
2. Remove the front glass and set aside in a safe place.
3. Remove the firebox from the back of the mantel by
removing the retaining screws which secure the firebox
brackets to the mantel.
4. Remove the three screws along the back of the unit,
the two on either side along the bottom edge. (Figure 5)
5. Lay the Compact Fireplace on its back.
6. Gently open the bottom panel, laying it on the work surface so that all of the components can easily be seen.
(Figure 6)
7. Locate the flicker motor and flicker rod.
8. Locate and disconnect the 3 motor assembly wires going to the terminal block. (Figure 6)
9. Remove the 2 motor mounting screws.
10. Separate the motor from the flicker connector and
remove.
11. Slide the flicker rod out of the snap-in bushing and
remove.
12. Reassemble in the reverse order as above.
Figure 6
Figure 5
LED Lights
Flicker Rod
Thermistor
Terminal
Block
Flicker
Motor
Bottom Panel
9
LED LIGHT ASSEMBLY REPLACEMENT
Tools Required: Phillips Head Screwdriver
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights, heating elements and top
panel to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Unplug the unit from power outlet.
2. Remove the front glass and set aside in a safe place.
3. Remove the firebox from the back of the mantel by
removing the retaining screws which secure the firebox
brackets to the mantel.
4. Remove the three screws along the back of the unit
and the two on either side along the bottom edge.
(Figure 5)
5. Lay the Compact Fireplace on its back.
6. Gently open the bottom panel, laying it on the work surface so that all of the components can easily be seen.
(Figure 6)
7. Locate the LED lights along the back. Each light is
secured with four screws and there is a light filter that is
sandwiched between the light assembly and the sheet
metal bracket.
! NOTE: New light filters are not provided with replacement lights and will need to be reinstalled in the original
locations.
8. There is one connection located on the display/control
board that requires the board to be removed. This can
be done by removing the two screws on the right hand
side of the unit, reaching between the partially reflective
panel and the back of the unit, to remove the display/
control board to remove the connection and replace it
with the new one.
9. Reinstall the display/control board.
10. Properly orient and install the new LED lights and connect all of the wiring.
11. Reassemble in the reverse order as above.
LOG SET ASSEMBLY REPLACEMENT
Tools Required: Phillips Head Screwdriver
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights, heating elements and top
panel to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Unplug the unit from power outlet.
2. Remove the front glass and set aside in a safe place.
3. Remove the firebox from the back of the mantel by
removing the retaining screws which secure the firebox
brackets to the mantel.
4. Remove the two screws that secure the front glass
retaining bracket to the unit. (Figure 5)
5. Remove the front glass and set aside in a safe place.
6. Remove the two screws on each side of the firebox that
secure the log set to the outside panels.
7. Pull the front edge of the plastic Ember Bed or plastic
grate up and forward until the rear tab releases from
the ledge located at the bottom of the Partially Reflective Panel. (Figure 7)
! IMPORTANT: Only handle the Log Set by the Ember
Bed.
! NOTE: Log Set fits tightly into firebox, some force may
be necessary to remove.
8. Reassemble in the reverse order as above.
PARTIALLY REFLECTIVE PANEL
REPLACEMENT
Tools Required: Phillips Head Screwdriver
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights, heating elements and top
panel to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Unplug the unit from power outlet.
2. Remove the front glass and set aside in a safe place.
3. Remove the firebox from the back of the mantel by
removing the retaining screws which secure the firebox
brackets to the mantel.
4. Remove the three screws along the back of the unit
and the two on either side along the bottom edge.
(Figure 5)
5. Lay the Compact Fireplace on its back.
6. Gently open the bottom panel, laying it on the work surface so that all of the components can easily be seen.
(Figure 6)
7. Remove the two screws on each side that secure the
partially reflective support bracket to the firebox.
8. Remove the partially reflective support bracket.
9. Remove the partially reflective panel by sliding it out of
the side channels towards the bottom.
10. Reassemble in the reverse order as above.
Figure 7
Back
Ledge
Log
Ember
Bed
Rear
Tab
Side Section
Front
Edge
10www.dimplex.com
THERMISTOR REPLACEMENT
Tools Required: Phillips Head Screwdriver
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights, heating elements and top
panel to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance to reduce the risk of electric shock or damage
to persons.
1. Unplug the unit from power outlet.
2. Remove the front glass and set aside in a safe place.
3. Remove the firebox from the back of the mantel by
removing the retaining screws which secure the firebox
brackets to the mantel.
4. Remove the three screws along the back of the unit
and the two on either side along the bottom edge.
(Figure 5)
5. Lay the Compact Fireplace on its back.
6. Gently open the bottom panel, laying it on the work surface so that all of the components can easily be seen.
(Figure 6)
7. Remove the two screws on each side that secure the
partially reflective support bracket to the firebox.
8. Remove the partially reflective support bracket.
9. Remove the partially reflective panel by sliding it out of
the side channels towards the bottom.
10. Locate and release the thermistor from the back panel
by using needle nose pliers to depress the tab on the
mounting standoffs and gently lift the board off.
11. There is one connection located on the display/control
board that may require the board to be removed. This
can be done by removing the two screws on the right
hand side of the unit to remove the display/control
board to remove the connection and replace it with the
new one.
12. Install the new thermistor.
13. Reassemble in the reverse order as above.
11
TROUBLESHOOTING GUIDE
PROBLEM
CAUSE
SOLUTION
PART NUMBER
General
Circuit breaker trips or fuse
blows when unit is turned
on
Short in unit wiring.
Trace wiring in unit.
Improper circuit current rating
Additional appliances may exceed the current
rating of the circuit breaker or fuse. Plug unit
into another outlet or install unit on a dedicated 15 amp circuit.
Lights dim in room while the
unit is on
Unit is drawing close to circuit
current rating
Move the unit to another outlet or install unit
on a dedicated 15 amp circuit
Power cord gets warm
Normal Operation
The power cord may get slightly warm to the
touch when the heater is on
Defective power cord
Replace power cord if cord gets hot to the
touch.
Improper operation
Refer to Operation Section
No incoming voltage from the
electrical wall socket
Check Fuse/Breaker Panel
Loose wiring
Check wiring connections
Defective switchboard
Replace the switchboard
Defective display/control board
Replace the display/control board
Defective relay board
Replace the relay board
3001360100RP
Defective AC/DC adapter
Replace the AC/DC adapter
2100250100RP
Improper operation
Refer to Operation Section
The batteries in the remote control are dead.
Install new battery into the remote control.
Defective display/control board
Replace the display/control board
Loose connection of the
thermistor
Check wiring connection
Defective thermistor
Replace the thermistor
Loose wiring
Check wiring connections
Defective Flicker Motor
Replace Flicker Motor
Loose wiring
Check wiring connections
4100090204RP
Appearance
Fireplace does not turn on
with manual controls
Fireplace does not turn on
with the Remote Control
Display has a “PF” showing
Flame Frozen
Flame is not visible
3001370100RP
Log 3001350200RP
Glass 3001350300RP
Log 3001350200RP
Glass 3001350300RP
3001380100RP
2000220100RP
LED light assembly is not working Replace LED light assembly
Log 3001390100RP
Glass 3001390200RP
Defective display/control board
Replace the display/control board
Log 3001350200RP
Glass 3001350300RP
Flame Shudder
Defective Flicker Motor
Replace Flicker Motor
Light leaking around the log
set (if applicable)
Log set not positioned properly
Check log set for proper fit
2000220100RP
12www.dimplex.com
PROBLEM
CAUSE
SOLUTION
Heater
Heater is not turning off
Improper operation
Refer to Operation Section
Defective switchboard
Replace switchboard
3001370100RP
Defective thermistor
Replace thermistor
3001380100RP
Defective relay board
Replace the relay board
Defective display/control board
Replace the display/control board
Improper operation
Refer to Operation Section
Loose wiring
Trace wiring in unit
Defective switchboard
Replace switchboard
3001370100RP
Defective heater assembly
Replace heater assembly
2203610100RP
Defective display/control board
Replace the display/control board
Heater is turning off after a
couple of minutes of operation
Build up of dirt/dust in Heater
Assembly
Ensure that exterior intake louvers and firebox cavity are free of dirt/dust.
Defective heater assembly
Replace heater assembly
Heater emits an odor
Normal Operation
Normal operation is when the heater emits
an odor for a brief period after the heater is
initially turned on. The heater is burning off
any dust accumulated during manufacturing
or operation.
Defective heater assembly
Replace heater assembly
Normal Operation
Small glowing sections of the element are
considered normal.
Defective heater assembly
If larger glowing sections are causing the
heater to trip the thermal cutout, unplug unit,
discontinue use and replace heater assembly.
Defective Heater On/Off Switch
Replace Heater On/Off Switch
Dirty Heater Assembly
Ensure that exterior intake louvers and firebox cavity are free of dirt/dust.
Defective heater assembly
Replace heater assembly
Flicker rod hitting or rubbing
against internal components
Ensure rod is straight and mounted properly
in the bracket, spinning freely away from
other components. Replace if necessary.
Defective Flicker Motor
Replace Flicker Motor
Heater is not turning on, but
flame effect is still functioning
Heating element is glowing
red
Heater fan runs continuously
3001360100RP
Log 3001350200RP
Glass 3001350300RP
Log 3001350200RP
Glass 3001350300RP
2203610100RP
2203610100RP
2203610100RP
Noise
Excessive noise with the
heater on
Grinding or excessive noise
with the heater off
2203610100RP
2000220100RP
13