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SX-50” DIGITAL PABX
SUPERSET 4TM ’
USER GUIDE
ISSUE 1
MAY 1987
Due to the dYnamic document subsidiaries information.
Is subject assume nature to change of the product without no responsibility design, the informatlon notice. Mltel Corporatlon, for errors and/or omissions contalned its affiliates contained
In this and/or in this
THIS EQUIPMENT
ENERGY
INSTRUCTION
AND 1F
GENERATES,
NOT
MANUAL,
INSTALLED
MAY
USES,
CAUSE
WARNING
AND
AND
CAN
USED
INTERFERENCE
RADIATE RADIO
IN ACCORDANCE
FREOUENCY
WITH
TO RADIO COMMUNICATIONS.
THE
IT HAS BEEN TESTED AN0 FOUND TO COMPLY
COMPUTING DEVICE PURSUANT TO SUBPART
WITH
9 OF PART
THE LIMITS FOR
15 OF FCC RULES,
CLASS
WHICH
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ARE DESIGNED
INTERFERENCE
TO PROVIDE
WHEN OPERATED
REASONABLE
IN A COMMERCIAL
PROTECTION
ENVIRONMENT.
AGAINST
OPERATION
SUCH
OF
THIS EDUIPMENT
WHICH CASE THE
IN A RESIDENTIAL
USER AT HIS
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IS LIKELY
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WILL BE
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WHATEVER MEASURES MAY BE REQUIRED TO CORRECT THE INTERFERENCE.
PN 9104-953~007-NA
Issue 1. May 1987
Q COPYRIGHT 1987 MITEL CORPORATION
T”,8! Trademark of Mite1 Corporation
Printed In Canada
CONTENTS
OVERVIEW.
Introduction ............................
General Description .......................
Line Types ..............................
Line Status Display .......................
Feature Display and Softkeys ..............
Supplementary Feature Keys ...............
Adjusting your set ......................
Tones and Rings ........................
CALL HANDLING FEATURES
Introduction ............................
Abbreviated Dialing .......................
Account Codes ..........................
Add Held ...............................
Answering Calls .........................
Automatic Answer ........................
Callback - Busy .........................
Call Forwarding .........................
Call Forwarding - Programming
Call Duration Display .....................
............
Call Waiting ...........................
Camp On .............................
Cancel ...............................
Conference Calls ........................
Do Not Disturb ...... ..................
Expensive Route Warning Tone (Optional) .....
External Calls ..........................
Hang up ..............................
Handsfree Operation .....................
Help .................................
Hold .................................
Internal Calls ...........................
Last Number Redial ......................
Messages
- Advisory Messages ..................
- Message Waiting Notification ...........
2-24
2-26
2-27
2-28
2-30
2-32
2-33
2-35
2-36
2-40
2-41
2-44
2-46
2-l
2-2
2-3
2-5
2-7
2-9
2-12
2-16
2-18
2-23
2-47
2-51 l-l l-3
1-6
1-9 l-10 l-13
1-15
1-17
Contents i
CONTENTS
Name ................................
Night Answer
...........
Override ..............................
.*. .............
Page .................................
Pickup ................................
Privacy Release .........................
Program
..............................
Release ...............................
Speed Call Keys ........................
Split .................................
Swap
................................
Swap Camp On .........................
Transferring Calls
.......................
REFERENCE introduction ............................
Abbreviated Dial Numbers ..............
External Line Access Codes .................
Feature Access Code Summary ..............
Glossary
...............................
2-55
2-56
2-57
2-59
2-62
2-64
2-66
2-68
2-69
2-72
2-73
2-74
2-75
3-I
: ... 3-2
3-3
3-4
3-5 ii contents
OVERVIEW
INTRODUCTION
Welcome 0 . . to the SX-50@ System.
In the days ahead, you will be able to explore the many features provided by your SUPERSET 4’” telephone. You will soon discover the power of advanced call handling at your fingertips.
How to Use This Guide
This guide is intended to be used mainly as a reference guide. It contains detailed information on the SUPERSET 4 set. Once you are familiar with using your SUPERSET 4 set, all you should need is the SX-50 SUPERSET 4 Reference Card. It gives brief instructions on the features you will use most often.
The first section, OVERVIEW, contains general information about your SUPERSET 4 set and how to use it.
Once you are familiar with the SUPERSET 4 set, you will find detailed information about any feature you want to use in Chapter 2, CALL HANDLING
FEATURES . This chapter also contains answers to some of the questions you may have about features on the SUPERSET 4 set.
Finally, you can enter the access codes and
Abbreviated Dial Numbers used in your company in the REFERENCE at the end of the manual.
Overview 1 - 1
INTRODUCTION
You can use most of the features on your
SUPERSET dTM set by pressing a key. However, a few features require dialing a code. Whenever a feature code is required, you will see a box such as the one below.
Contact your Communications Department for the codes and fill in the empty boxes for your future reference.
The features available on your telephone system have all been chosen bv your company and may not necessarily include all those described in this guide.
If you have any other questions about your telephone, contact your Communications
Department.
‘1-2 Overview
GENERAL DESCRIPTION
lo help you use all the special features . . . of your SUPERSET qTM set, you should become familiar with the functions of the keys. Please review the diagram below with your telephone in front of you.
. . .
: k‘.”
I . .
111 Speaker Volume Control
Used to increase or decrease the speaker volume.
Overview l-3
GENERAL DESCRIPTION
(21 Ringer Volume Control increases or decreases the ringer volume.
[31 Line Status Display
Used to display the status of the line assigned to the corresponding key.
141 Speed Call Keys and Line Select Keys
These keys may be assigned as different types of lines. Any remaining keys can be used to save extension numbers or outside numbers for speed calling.
151 Hold Key (red)
Used to place a call on hold.
I[61 Feature Display
A liquid crystal display used to display caller and call-handling information, messages and prompts. i7lSoftkeys
Six unmarked feature keys used to activate the corresponding feature prompt named in the feature display.
181 Microphone
A sensitive microphone for handsfree operation.
K91 Ringer Bitch Control
Used to adjust the pitch of the ringer, making it easy to identify your set, when it is ringing. The
Ringer Pitch Control is located on the bottom of the set and can be adjusted with a long, small flat screwdriver.
1101 Supplementary Feature Keys
Display
Used in conjunction with other keys to display saved numbers, Call Forward settings, last number dialed, information about line select keys, and name associated with the SUPERSET qTM set.
I-4 Overview
GENERAL DESCRIPTION
Select Features
Used to select and then enable or disable supplementary features in the Feature Display.
Speaker on/off
Used for handsfree operation.
Mic. on/off
Used to switch the handsfree microphone ON or
OFF.
1111 Dial Key Pad
A standard 12-key telephone dial pad.
I1 21 Handset
Used for private conversations.
1131 Speaker
Both the ringer and voice outputs share the same speaker. There are separate volume controls for ringer and voice.
Overview l-5
LINE TYPES
Line Select keys *
Of the 15 keys on the upper right side of your
SUPERSET 4TM, the 14 uppermost can be used as line select keys and speed call keys. The lowest key of that group is your prime line. To meet the various telephone needs of your department, these keys may be used for various types of lines. They are called line select keys because you use them to select a line. The various types of lines are described below.
Types of Lines
Prime Line
The lowest line select key on the upper right side of your SUPERSET” telephone is your Prime Line
(directory number). When you lift the handset or press the Speaker On/Off key, this line is selected automatically,
Key Line
Key lines are shared by other extensions. Typically, a key line is programmed as an appearance of the prime line of a co-worker. This means that a call ringing another extension can, if the need arises, be answered with the push of the key line button.
Only one person can use a key line at a time; the only exception to this rule is when you are using a key line appearance of a regular extension, in which case the regular extension user can still make outgoing calls on the line. The system will ignore the request of other users trying to select the line. You can retrieve a call put on hold on a key line from any SUPERSET sharing the same line.
I-6 Overview
LINE TYPES
Multicall Line
The Multicall line shares its directory number with other extensions. Incoming calls ring all the extensions sharing the line. As soon as one of the users sharing the Multicall line answers, all the other extensions stop ringing. The line then becomes free for all the other users sharing it, to make or receive calls.
If you place a caller on hold on a Multicall line, no other extension user may retrieve the call from hold.
Direct T&k Select (DTS)
When a DTS line is accessed, you are connected automatically to an outside trunk, and the dial tone you hear comes from outside your telephone system. ‘This means that you will not have to dial a trunk access code before the desired number. Only one person can use a DTS line at any time. You can transfer a call on a DTS line by pressing the
TRANWCONF key.
Direct Line Select (DLS)
A DLS line is essentially the same as a DTS line with the following exceptions: calls cannot be placed on hold or transferred using TRANSKONF; calls can be only be extended to another
SUPERSET’ set which has a DLS appearance of the same trunk, by putting the call on hold using the red hold key, and the call must be retrieved from the other set.
In addition, conference calls can only be formed with other SUPERSET sets with an appearance of the DLS line, by using the Privacy Release feature.
Overview l-7
LINE TYPES
Private-Line
A Private line is similar to the Direct Trunk Select line, except that you cannot transfer a call on the
Private line or include it in a conference. In addition, your Private line can only appear at your telephone and on no other SUPERSET” in the system.
Personal Outgoing Line
The Personal Outgoing line is a Multicall appearance of your prime line that allows you to make calls while your prime line is busy. You cannot receive calls on a Personal Outgoing Line. It can appear only on your telephone and on no other
SUPERSET in the system.
Contact your Communications Department if you have any questions about the programming of your line select keys.
Speed Call
Line select keys may be used as speed call keys if they are not already programmed as a line appearance (see SPEED CALL KEYS in the Features section of this Guide).
I-8 Overview
LINE STATUS DISPLAY
Line Appearances
When someone else’s line is assigned to or appears on your set, it is called a “line appearance”. For example, if your colleague Jim’s line is programmed on one of your line select keys, his line is said to “appear’ at your set.
When someone calls Jim, a symbol will flash on your line status display, next to the line select key corresponding to his line on your set. When Jim is using his line, another symbol appears on your line status display. The symbols that appear in the line status display are illustrated below.
When I line is:
Idle
Called (Incoming call)
BUSV
Busy at another artension
On Hold
On Hold at anolher sxtsnsion
Overview l-9
FEATURE DISPLAY AND SOFTKEYS
The Feature Display . . . is the alphanumeric Liquid Crystal Display located in the middle of your SUPERSET qTM set.
The upper portion displays instructions and messages. Prompts appear in the lower portion of the display. Prompts are feature names, words, and symbols that guide you in using your SUPERSET 4 set. The diagram below shows the display when the set is idle.
2~44
PROGRAM
3-FEB-a7
MSC
REOIAL
The six buttons below the Feature Display are referred to as “softkevs”. Prompts appear above the softkeys in the Feature Display.
Each softkey is used for more than one prompt, so the prompts in the display change according to what features you are allowed to use on your
SUPERSET 4 set at that particular time.
The diagram below shows . . . all of the feature prompts that may be displayed on your Feature Display.
Note: Depending on the way your SUPERSET@ was programmed at installation time, some of these prompts may not appear on your set. l-10 Overview
FEATURE DISPLAY AND SOFTKEYS
The indicators on both sides of the top half of the display are used with the select feature key.
,ZT”Y
2:N0 OIST’B
3:AUTO ANS
*;mau
5:ACC CODE mic on
Any time a prompt is displayed, you can select that prompt by pressing the softkey below it. For example, pressing SEND MSG lets you send a message to another SUPERSET qTM set (see the first diagram below). Prompts only appear when they can be used. Nothing happens when you press a softkey without a prompt being displayed for that softkey.
The two diagrams below show examples of other possible displays. By comparing these two
. examples, you can notice that the same softkey is used for different features and that sometimes a softkey has no effect.
1
2017
1
RINGING
1 SEND MS0 1 -NC: 1 RELEASE
This diagram illustrates the display when you have a caller on Consultation Hold and are trying to reach the user of extension 2017 and that he/she has not yet answered. At this point, if you press
Overview v-1 1
FEATURE DISPLAY AND SOFTKEYS
the soffkev located under the “SEND MSG” prompt, you will be able to send that user a message.
However, if you press the softkey located under the “CANCEL” prompt, you will terminate the call and be automatically connected to the caller on
Consultation Hold.
The flashing square in the upper right corner of the display indicates that you have another caller standing by (on consultation hold). Should user
2017 answer the call, pressing the softkey located under the “RELEASE” prompt would automatically connect both users together while releasing your telephone from the established call. This would amount to transferring the user on hold to the user you are calling.
6001+3241
SPLIT
,’ ..:::.
. .
.::; ;:. .: :.. \ ,I> :;:: .,,
. . >, . . .,
:
,.:
HANGUP
The two numbers appearing on the display indicate that your telephone is connected to two users simultaneously, in what is called a “telephone conference”. Pressing the softkey located under the
SPLIT prompt will enable you to talk privately with the first person who joined the conference (more under SPLIT in the following section). l-12 Overview
SUPPLEMENTARY FEATURE KEYS
The four supplementary feature keys . . . are found to the right of the dial pad. While the softkeys perform different actions according to the progress of a call, these feature keys have only one function at any time. These feature keys are briefly described below. See the Feature Glossary for more details. display
,
The display key lets you display in the top half of the Feature Display information programmed in your set. You can display the Call Forwarding active on your set, the numbers associated with your speed call keys, the last external number dialed manually, information about your line select keys, identity of the calling party, and name associated with the SUPERSET 41M set. select features
’ When you press the select features key, the fixed features that are available on your set appear in the upper left and right corners of your Feature
Display. Please note that your set may not be programmed supplementary are: with features all these available features. The on the system l l l l l
1:FWD Call Forwarding
2:N0 DIST’R Do Not Disturb
3:AUT0 ANS Automatic Answer
4:MSG Message
5:ACC CODE Account Code
Whenever you activate one of these features on your set, its name appears in the top right or left corner of the Feature Display.
Overview 1-13
SUPPLEMENTARY FEATURE KEYS
See CALL HANDLING FEATURES for more details. speaker on/off
The speaker on/off key lets you make or receive calls without lifting the handset. This is referred to as “handsfree operation”.
The speaker on/off key enables the speaker and microphone on your set. You can hear the caller through the speaker; you can speak to the caller through the microphone located on the bottom right corner of your SUPERSET qTM set. The section
“Handsfree Operation” gives the procedures for using your SUPERSET 4 set in the handsfree mode.
,The other type of handsfree operation available is
Automatic Answer. See AUTO ANS. mic. on/off
The mic. on/off key lets you consult privately during a handsfree call. When you press the mic. on/offkey, the speaker is kept on, but the microphone is turned off.
The caller cannot hear you, but you can hear the caller through the set’s speaker. In this way, you can talk to someone privately in your office without the caller hearing.
During handsfree operation, the words “MIC ON” appear in the Feature Display. This means the microphone is on. When you press mic. on/off,
“MIC ON” disappears. In this way, you can doublecheck that the microphone is turned off when you use the mic. on/off feature.
I-14 Overview
ADJUSTING YOUR SET
Before using your SUPERSET 41M set, you may want
’ to adjust the Speaker Volume and Ringer Volume
Controls and the Ringer Pitch Control. By adjusting the Ringer Pitch Control differently from everyone else’s, you will be able to identify your own phone when it is ringing. With time, you will also be able to recognize whose phone is ringing, by the pitch of the ringer.
To adjust the Speaker Volume Control l
Move the Speaker Volume Control 111 on the upper left corner of the set to the left and right to respectively decrease and increase the volume.
Overview 1-15
ADJUSTING YOUR SET
To adjust the Ringer Volume Control l
Move the Ringer Volume Control [21 on the upper left corner of the set to the left and right to respectively decrease and increase the volume.
To adjust the Ringer Pitch Control l
Adjust the Ringer Pitch Control [3] under your SUPERSET qTM set by inserting a small screwdriver into the small recessed hole under the set and turning it to the left and right to respectively raise and lower the pitch.
I-16 Overview
TONES AND RINGS
To help you identify the origin of a call . . . your telephone system may be programmed with distinctive rings, as follows: l l l internal calls - regular single rings external calls - one double ring followed by regular single rings
0 callbacks - one quick ring followed by three regular single rings
Line Appearance Ring Options
Each line appearance programmed with one on of your the set may following be ring options: ring, no ring, or delay ring.
Ring
The line appearance will ring as soon as an incoming call is received.
No Ring
With this option, a secondary line appearance will flash to indicate a call on the line, but it will not ring. Only your prime line appearance will ring.
Delay Ring
With this option, a secondary appearance will only ring after a programmed delay, in order to allow the prime line user to answer it first. The secondary line. appearance indicator flashes to indicate the call, but only rings after a programmed timeout.
Your telephone system also has . . a number of tones to inform you of the progress of your call. The tones are the telephone’s way of
Overview 1-17
TONES AND RINGS
telling you what is going on. The various tones and rings are described below.
Busy lone
Regular long pulses (beeep-beeep-beeep) when the number you dialed is busy.
- heard
Callback Ring
One short ring followed by three regular rings, heard when the callback you set rings your phone.
Camp-on Tone
One (internal call waiting) or two (external call waiting) short beeps, heard during a conversation when you have an incoming call waiting to be answered.
Conference Tone
One short beep, that may be heard, depending on the way the system is programmed, before a new party on a public network line joins a Conference
Call. If it is heard, the beep is repeated every 15 seconds for the entire duration of the call.
Expensive Warning Tone
Four short beeps, before the call is completed. If your system has Automatic Route Selection (ARS), you will hear this tone when no inexpensive routes are available for your long-distance call. The tone is a warning that your call is going to take the most expensive route.
Interrupted Dial Tone
Several rapid pulses followed by dial tone, heard when you lift the handset to indicate Call
Forwarding has been activated.
Message Waiting Ringing
Three rapid rings (ring-ring-ring) have a message waiting. heard when you
1-18 Overview
TONES AND RINGS
Override Tone
Short beep, heard by all parties in a conversation when someone Overrides (intrudes into) a call. This beep is heard every two seconds, during the entire call.
Reorder Tone
Rapid pulse (bip-bip-bip-bip) - heard when a feature is not available to you. The feature is not in your Class of Service or you have dialed an invalid number.
Transfer Dial Tone
Three rapid pulses (bip-bip-bip-beeeee) soon as you press transhonf
- heard as to transfer a call to another extension.
Overview 1-19
CALL HANDLING FEATURES
INTRODUCTION
Feature prompts
This section contains an alphabetical list of all the
SUPERSET qTM features. Your company has made a selection of all the features available on your telephone system; therefore, some of the features mentioned in this section may not be available to you.
Remember that prompts will only appear in the
Feature Display if you are allowed to use that feature. When your telephone system programmed, the telephones are assigned different is
Classes of Service.
A Class of Service determines what features a telephone can access For example, the PAGE prompt will only appear if it is enabled in your
Class of Service.
Different features may be available to the various
SUPERSET 4 users in the same office.
If you have any questions about which features are available to you. contact your Communications
Department.
Call Handling Features 2-l
ABBREVIATED DIALING
l
A maximum of 60 frequently dialed business telephone numbers can be stored in the system’s
Abbreviated Dial table. Any extension user may dial the abbreviated number and the telephone system automatically dials the full telephone number.
Dial the Abbreviated Dial Number
The stored number is dialed automatically.
Contact your Communications Department for a list of Abbreviated Dial Numbers you can use.
Note: Abbreviated Dial numbers cannot be stored in speed call keys. Should you try to do so, your set will save the Abbreviated Dial number normally, but when you try to use that key, you will hear reorder tone.
2-2 Call Handling Features
ACCOUNT CODES
You can associate an Account Code . . . to incoming or outgoing call for billing purposes.
Account Codes are from 1 to 8 digits long. More than one code can be associated with a single call.
An account code may be entered before establishing a call or during a call.
Note: It is the responsibility of specific persons within your company to assign account codes. They will give you the account codes you may be free or forced to use to make certain types of calls. It is important that you enter these codes exactly as they are given to You. Thus, any # symbol that appears -in the account code is an integral part of it and MUST be entered.
To enter an account code before a call l l
Wait for the dial tone
Enter the Account Code Access Code l l
Dial the Account Code (and a # sign necessary)
Dial tone indicates acceptance of number.
Dial the external line access code, if required
0 Dial the number if
To enter an account code during a call
You may suddenly remember that you need to record this call for accounting purposes and wish
Call Handling Features 2-3
ACCOUNT CODES
l l l l to add the Account Code midway through a call.
You may also wish to charge different parts of the call to different accounts. You can enter the account code during the call, without having to put your caller on hold.
Press the select features key
Dial 5
Account Code is feature number 5 (5:ACC CODE).
Dial the account code
Press SAVE l
Note: There are two ways to correct an error:
0 Press - to correct the previous digit; or press EXIT before you press SAVE to cancel the entire number.
Forced Account Code
If your Class of Service is such that you cannot dial without an Account Code, you will get reorder tone unless you first enter the code when making an external call.
Questions about Account Codes
Can I program Account Codes into speed call keys and use them when entering my account codes?
No, the Account Codes cannot be entered in this way. You must dial the account code number manually.
2-4 Call Handling Features
.-.
:
.-
ADD HELD
The Add Held feature . . . lets you add a held call to an existing conversation.
It also lets you transfer a call ,to another line appearance, thereby “freeing” the original line appearance. For example, a call received on your prime line can be transferred to another line appearance by first placing the call on key hold and then, while listening to dial tone on another line, activating the Add Held feature to pick up the held call.
To add a held call to your conversation on another line
2126 I
TRANWCONF ADO HELD
HANG-UP l l
While on a call and with another caller on hold:
Press ADD HELD
“SELECT HELD LINE” appears in the display.
Press the key beside the flashing line with the held call
You are now in a conference with your other party and the party that was held.
Note: Anyone with a key line appearance can use the Add Held feature after a call has been put on key hold.
Call Handling Features 2-5
ADD HELD
To transfer a held.call from one line appearance to another l l
Place the call on key hold
Select another line l
While listening to dial tone on the new line,
Press ADD HELD
2143
ADD HELD
HANG-UP
:.
. .
,., :
: ., l
SELECT HELD LINE appears in the display.
Select the line with the held call
The held line is now free and the held call is transferred to the other line.
2-6 Call Handling Features
ANSWERING CALLS
To answer calls if the set is idle l
Lift the handset to speak with the caller privately
Or press SPEAKER ON/OFF to speak with the caller in handsfree mode,
If your prime line is ringing, the system automatically selects it. If a key line is ringing and your prime line is idle, it automatically selects the ringing line. If two key lines are ringing, the system selects the one that started ringing first. However, if a key line rings and your prime line starts ringing before you answer the call on the key line, the system will select the prime line.
Or press the appropriate to select a specific call. flashing line select key
To answer a call on your prime line l
Either lift the handset and speak with the caller privately.
Or press the speaker on/off key
Or press the flashing line select key and speak with the caller in handsfree mode.
To answer a call on another l line
Press the key next to the flashing indicator
You can answer calls on any of the other lines appearing at your set. The line status display shows any incoming calls on these lines. However, the system may or may not be programmed to ring your set for calls on these other lines (see Tones and Rings).
Call Handling Features 2-7
ANSWERING CALLS
When you receive an internal call . . on your prime line, your set may ring and the line status display shows an incoming call on your line.
Along with his/her number, the calling party’s name is displayed on your screen, if it is programmed into the system.
3002 PETER
MSG
PROGRAM REDIAL
Note: The display will inform you if the call has been forwarded to you from another extension or if it is a callback (see CALL
FORWARDING and CALLBACK-BUSY).
2-a Call Handling Features
AUTOMATIC ANSWER
Calls will be answered automatically . . . and connected to the SUPERSET qTM speaker and microphone when you select this feature. You do not have to do anything to answer the call. You will hear one short ring and will then be connected automatically to the call. Your prime line is the only line that can be auto-answered.
To activate Auto-answer l
Press the select features key l
Dial 3
Auto-answer is feature number 3.
J:AUTO
EXIT
ANS
ON l
Press ON to activate Auto-answer.
“AUTO ANS” displays in the upper left corner of the feature display while Auto-answer is activated.
To cancel Auto-answer l
Press the select features key l
Dial 3 l
Press OFF
Call i-landling Features 2-9
AUTOMATIC ANSWER
To answer a call using Auto-Answer
Your set will ring once and you will be automatically connected to the caller.
0 Proceed mode with your conversation in handsfree
See Handsfree Operation.
To end an Auto-answer l call
Press HANG-UP
Or allow the caller to hang up.
Your line is now free for more incoming calls.
Questions about Auto-answer?
What if I’m on another line when a call comes in?
The call will not be automatically answered. The call will ring your set once and then continue flashing in the Status Display. You must answer the call by lifting the handset or pressing the flashing line select key.
What happens when a call comes in on a non-prime line?
Auto-answer is intended for your prime line. A call to a non-prime line will ring until you answer it manually (see ANSWERING CALLS in this section).
How does Call Forwarding affect Auto-answer?
The only types of Call Forwarding which affect
Auto Answer are Call Forward - No Answer and -
Busy/No Answer. No Answer forwarding will not take place if the SUPERSET qTM set is currently in
2-10 Call Handling Features
AUTOMATIC ANSWER
AUTO ANS. The call will be answered automatically and not forwarded. However, if you are on another line at the time and do not answer the call, it will be forwarded.
If I am in AUTO ANS, can I set up callbacks?
Yes, you can set callbacks in Auto-Answer mode.
However, when the callback rings you back, your prime line will ring normally. You will then have to answer the call as you would if Auto-Answer was not programmed on your set.
If a call on key hold on the prime line recalls the set, will it be automatically answered?
No. You must lift the handset or press the line select key to answer the recall. It will not be automatically answered.
Call Handling Features 2-l 1
CALLBACK-BUSY
If an extension . . . is busy, you can have the system monitor call you when it becomes free. it and
Note: It is possible to set callbacks on busy trunks
(that is, when you get busy tone after dialing the external before the external line access number) code only and if the
Automatic Route Selection enabled on the system. option is NOT
To set up a Callback
2573 BUSY
CAMP ON 1 CALLBACK / OVERRlDE 1 SEND MSC / 1 HANG-UP l
While listening to busy tone:
Press CALLBACK
You will hear dial tone. l
You can now use the set for any normal use.
Hang up
The system monitors the two lines until they are both free. This means that as soon as the called person hangs up, your phone will ring. If your system is set up to give a distinctive callback ring, you will hear a very short first ring, followed by three regular rings. At the same time, you will see
“CALLBACK” appear on your Feature display. When
2-12 Call Handling Features
CALLBACK-BUSY
you answer the callback (lift your handset or press speaker.on/off), the extension you called will ring.
In the case of a busy trunk group, your phone will ring when one of the trunks in the group becomes free and your set is idle (see note above). As soon as you answer, you will hear dial tone.
If you do not answer, your callback request is automatically cancelled after the third regular ring.
To cancel a Callback l
Occasionally you will find that once you have applied the Callback feature, you no longer need it.
In that case, you can cancel all of your Callbacks
(along with any Call Forwarding you may have set).
Lift the handset
0 Dial the Station Feature Reset Code
You hear Dial tone
0 Hang up
All your callback requests are cancelled.
Questions about CALLBACK
Can I set more than one Callback request?
You can set callbacks on different extensions, if you wish. However, the telephone system will only accept a maximum of 16 simultaneous callbacks.
Call Handling Features 2-13
CALLBACK-BUSY
Can I set a second Callback on the same extension?
You can set more than one request on the same extension, because the new callback cancels the one previously set.
How long will a callback request stay in the telephone system, if the user does not call me back?
The system automatically requests after 8 hours. cancels all callback
What happens if a callback rings my phone but I’m away from my desk?
If you do not answer your phone after the third regular ring, your callback request is cancelled.
What happens if my line is busy when the callback rings me?
The system will save your request and process it at the time when both phones become idle, or cancel it after the whichever occurs first.
8-hour timeout period,
What happens if the callback rings my phone and then the other line becomes busy?
You will hear busy tone and the callback remains active when you replace the handset.
What happens when I have delay ring set on my prime line?
If YOU set a callback, your set will ring with the callback ring right away (the callback overrides the instruction to delay). But, if someone else sets a callback on you, your line will only flash at first, then will ring after the delay.
2-14 Call Handling Features
CALLBACK-BUSY
What happens if I have a telephone conversation with the person before the callback is completed?
If you hold a telephone conversation (not a conference) with the person on whom you placed the callback before the callback is honoured, the callback is cancelled automatically.
Are callbacks still in effect after a power failure?
No. All callback requests are lost after recovery from a power failure.
Can callbacks be set on Hunt or Ring Groups?
No, they cannot be set on Hunt or Ring Groups.
Call Handling Features 2-15
CALL FORWARDING
You can forward y&r incoming calls . . . to another number by using Call Forwarding.
Note: You can activate Call Forwarding at any time, provided that you programmed of Call Forwarding previously a type
(See CALL
FORWARDING - PROGRAMMING).
To activate Call Forwarding l
Press the select features key l
Dial 1
(Call forwarding is feature number 1). l
The type of Call Forwarding number currently programmed
Press ON to activate display. the call forwarding and the destination displays. shown in the
FWD will display in the upper left corner of your
SUPERSET qT”’ set to indicate that Call Forwarding is active.
To cancel Call Forwarding l
Press the select features key l
Dial 1
The Call Forwarding which is active displays.
@ Press OFF to cancel Call Forwarding.
After disappears you cancel all Call Forwarding, FWD from the upper left corner of the set.
2-16 Call Handling Features
CALL FORWARDING
To check the type of Call Forwarding active on your set l
Press the display key
FWD
EXIT
DISPLAY...
NAME CALL FWD
REDIAL
,,,; .:... ~ .:.:: ~ .:.,.::
:., :‘.‘:.lj:.::+:?I
.:.:.:.:.>+>:(.:$.:..:. l
Press CALL FWD
Your set will display the type of call forwarding that is currently active. If Call Forwarding is not activated, “FWD” is not displayed in the upper left corner, and your screen displays “NONE ACTIVE”.
Call Handling Features Z-17
CALL FORWARDING - PROGRAMMING
You must first program . . . your call forwarding feature before using it.
There are four types of Call Forwarding which you can program for your phone: l l l l
Always - This mode allows you to have all incoming calls redirected to another location.
Busy - Calls are forwarded only when Your set is busy.
No Answer - Calls are forwarded only when your set remains unanswered.
Busy/No Answer - Calls are forwarded when your set is either busy or unanswered.
Note: You may only program one type of Call
Forwarding at any time.
To program the Call Forwarding number l l
Press PROGRAM, then
Press CALL FWD
The first type of Call Forwarding, ALWAYS, appears in the display.
ALWAYS FORWARD?
EXIT
YES
NO l
Press YES to select it.
2-18 Call Handling Features
CALL FORWARDING - PROGRAMMING
Or press NO if you do not want to program a number for this type of Call Forwarding.
If you press NO, the system prompts you for the other types of Call Forwarding, until you press YES, in which case it will prompt you for the number you want your calls forwarded to.
I
EXIT
FORWARDING TO: l
To forward to an internal number:
Dial the destination number
Or press a speed call key
, if the number is programmed under that key. l
To forward to an external number:
Press a speed call key programmed with that number.
Or dial an Abbreviated Dial number
Notes: 1. You can forward calls to an external number only if the number is programmed in a speed call key or as an abbreviated dial number.
2. Use - to backspace and clear an incorrect entry.
3. Press EXIT if you want to clear the display and start over again.
Call Handling Features 2-19
CALL FORWARDING - PROGRAMMING
l
Press SAVE
The system memorizes the type of Call Forwarding you programmed. FWD displays in the upper left corner of the Feature Display as a reminder.
You will also be reminded that you have set Call
Forward Always by hearing Interrupted Dial Tone
(several rapid pulses followed by regular dial tone) when you lift your handset (or press the line select key in handsfree mode) to use the phone.
Questions about Call Forwarding
Can I forward my calls to an external number?
Yes, you can forward calls to an external number if the number is programmed in a speed call key or as an abbreviated dial number.
How long will Call Forwarding be in effect?
Your Call Forwarding instructions stay in the system until you cancel them or dial the Station
Feature Reset Code.
What if I forget that I’ve set Call Forwarding?
When any type of Call Forwarding is active on your
SUPERSET 41”, “FWD” is present in the top left corner of the Feature Display. You can also use the display key to check for the types of Call
Forwarding active.
In addition, if Call Forward - Always is active, you hear interrupted dial tone when you lift the handset. If you no longer wish to have your calls forwarded, cancel the Call Forwarding.
Busy, No Answer and Busy/No Answer do not leave a tone indication.
2-20 Call Handling Features
CALL FORWARDING - PROGRAMMING
How many different types of Call Forwarding can I set up?
Only one type of Call Forwarding can be active at any time. If vou have one type active and enter a new Call Forwarding type, the first type is cancelled.
Can I use Call Forwarding to have my calls sent to another extension if someone else has already forwarded his or her calls to me?
Yes, if someone has already forwarded all calls to you (Call Forward-Always) you can use Call
Forward - No Answer to forward calls to a second answer position. However, you could not forward them from that answer position.
Is it a good idea to have Call Forward - Busy/No Answer programmed on one’s line all the time?
It certainly makes good sense in terms of satisfying callers by having all your calls answered.
Sometimes Call Forwarding does not work. Why?
, Call Forwarding does not work on: l l l l l callbacks you have set calls from the extension you forwarded to recalls l attempts to forward more than two “steps”, in any other combination than the following: the first station is set for “Always Forward” and the
* second station is set for “Forward - No answer” lines other than your prime and private lines invalid extension numbers or extensions that do not accept Call Forwarding (Class of Service option).
Call Handling Features 2-21
CALL FORWARDING - PROGRAMMING
Can I receive calls from the person to whom I fonkfarded my calls?
Yes. Call Forwarding does not apply if the person calling you is the party to whom the call would be forwarded. For instance, if a manager has forwarded all calls to a secretary, the secretary can still call the manager.
2-22 Call Handling Features
CALL DURATION DISPLAY
The time spent on an external call . . . is shown in the Feature Display as a call progresses. When you connect with someone, the timer starts and it keeps track of the time you spend on that call.
I
T 23
TRANSICONF
I:03
HANG-UP
Questions about Call Duration Display
Is the time reset if I transfer the call or enter a new account code?
The call duration is the length of time that the trunk is involved in the call. Therefore, the time is not reset when a new account code is entered or the trunk is transferred.
Call Handling Features 2-23
CALL WAITING
If you hear one or two quick beeps . . . during a call, it means another person is waiting to talk to you (has camped on to you). One beep indicates an internal call; two, an external call.
Your display will change briefly showing you the number of the person waiting to talk to you. For an external call, the trunk number will display briefly.
To answer a waiting l call
Inform your waiting call current caller that you have a l
Press SWAP CAMP ON
Your current call is placed on consultation hold and you are connected to the waiting caller.
1324
SWAP
CAMP ON
TRANSXONF PRIVACY REL
HANG-UP l
You then have the following options:
Press SWAP to switch from one person to the other
3002
SWAP CONF
CANCEL
RELEASE
2-24 Call Handling Features
CALL WAITING
Or press CONF to form a conference with both callers.
Or press CANCEL to return to your original call.
Or press RELEASE to join the other two callers together.
If you do not want to place the current caller on hold . . . l
Finish your current conversation
8 Hang-up
0 Answer the “camped on” call which now rings your set
See Camp On.
Call Handling Features 2-25
CAMP ON
If an extension is busy , . . and you want to speak with the extension user right away, you can signal that you are waiting to speak with the person.
When you press CAMP ON, the busy extension hears one beep, which indicates a call user waiting.
When the person with whom you want to speak hangs up, his/her telephone will ring. When he/she answers the call, you will be connected to him/her.
To camp on to a busy extension l
When you hear busy tone:
Press CAMP ON
2474 BUSY
CAMP ON CALLBACK OVERRIDE SEND MSG
,.,.. . . . .:
>y...:. ‘.,:
.:, .T.. ,.::., ~ ... .:... I.-
,./, ,,: ::;
.:
HANG-UP l
Remain on the line.
Do not hang up. You will hear busy tone. When the extension becomes free, you will be connected.
See Call Waiting.
2-26 Call Handling Features
CANCEL
To cancel ybur current action . . . and return to your previous state, use CANCEL. For example, vou can use CANCEL to return to the original caller if the party you want to include in a conference is busy or does not answer. You can also use CANCEL if you are trying to transfer a call
(currently on consultation hold) to an extension that is busy or does not answer. l
Press CANCEL
2474 BUSY n
CAMP ON CALLBACK OVERRIDE SEND MSG CANCEL
RELEASE
CANCEL is also used to cancel a waiting message after the message is displayed.
3125/14:08
EXIT
NEKT
CANCE;
CALL
Questions about CANCEL
What is the difference between CANCEL and RELEASE?
CANCEL is used to cancel the last function You did, such as pressing TRANSKONF, and reconnect you to the originai call. RELEASE releases You from a call to connect two other calls together, such as in transferring a call.
Call Handling Features 2-27
CONFERENCE
You can set up a three-party . . . telephone conference. The conference consists of you and two other callers -- who can be any mixture of internal or external callers.
To set up a conference call
Call the first person
Wait until the call is answered.
Press TRANS/CONF
2 143
TRANWCONF
HANG-UP
.,.,.,., .,
:::::;:y::::: :.>>>:,>:,
::::::~::j::::::::::~-::::~,
::::::::i$i:;:;:~;.$;:,:i:;
): y . . . . . . . . . . . . . . . . . . . . .
. ..c :o::.:.::...:-:
:G;‘,;
~~::~~~~~,;:ij~~~;;
.,...,..., ,...,.... . . . . . ,.
. . . . . aixi:~i-‘~~.~~~i’:iiii
.::::::::::i.:::::::::: ,:.: :
,.. ,.... ..,..A.. . . . . . . . j: ,., :.+:.. :i :,.::j::
;l;g;:;:;,g:;;;;‘i ::j,;:.
. . ...\. . . . . . . . . ..,.
1 ‘.“i’.i .““.‘.“‘i
The call is placed on consultation hold and you will hear dial tone.
Call the next person
When your call is answered . . . l
Press CONF
The following appears in the display.
2143+6001
SPLIT
HANG-UP
You now have a three-party conference.
2-28 Call Handling Features
Questions about conferences
What if I reach a busy line or there is no answer when I call the third party?
Press CANCEL. You are connected again to the caller on consultation hold.
Who can I include in my conference?
Normally, any mix of extensions and external numbers can be included. Limitations may be placed by your focal telephone company on having two external calls. Check with your
Communications Department.
Can I add a call on key hold to form a conference?
Yes. While in conversation with another party, press ADD HELD and then press the key beside the flashing line where the call is held. You will have a three-way conference (see Add Held).
Call Handling Features 2-29
DO NOT DISTURB
This feature prevents . . . all incoming calls from ringing Your phone when you do not want to be interrupted. All calls still show up on your prime line display.
When this feature is active, You (and anyone else with an appearance of your line) can still answer calls, as the line status display shows the presence of the incoming call. You can make calls normally.
To activate Do Not Disturb l
Press the select features key l l
Dial 2
(Do Not Disturb is feature number 2)
Press ON to activate Do Not Disturb. The NO DIST’B prompt displays as a reminder that Do Not Disturb is active.
2:N0 DIST’B
EXIT
ON
To cancel l l l
Press the select features key
Dial 2
Press OFF to cancel Do Not Disturb.
2-30 Call Handling Features
;.
DO NOT DISTURB
Questions about Do Not Disturb
How do I know if Do Not Disturb is set?
NO DIST’B will display in the top left corner of the
Feature Display.
What if l want to place a call?
You can make calls from your telephone in the normal fashion.
How long will Do Not Disturb stay active on my telephone?
Do Not Disturb stays in effect until ydu cancel it or dial the Station Reset Feature Code.
What if I transfer a caller to an extension with Do Not
Disturb activated?
If the call is not answered, it will recall your set after the programmed timeout period.
Call liandling Features 2-31
EXPENSIVE ROUTE WARNING (OPTIONAL)
If “EXPENSIVE ROUTE” appears . . . in your display, and you hear four short warning tones after dialing 8 long-distance number, you 8re being warned long-distance that route only is available. the most expensive l l
Depending on your calling privileges, your call either will not proceed, or you may be permitted to stay on the line and let the call continue. It may be better to try again later when a less expensive route may be available:
Hang up
Redial the number later
2-32 Call Handling Features
EXTERNAL CALLS
To make a dall to an external number l
Dial the External Line Access Code (if required) l
Dial the number
Or press a speed call key
Or press REDIAL if the number you wish to dial is the same as the last external number dialed. (Use the check the last external number dialed.) display key to
If there are no external lines available
0 Press CALLBACK to be notified when an outside line is free.
’ Note: Callbacks can be set on external calls only if the Automatic Route Selection option is
NOT enabled on the system.
8
CALLBACK
BUSY
HANG-UP
Call Handling Features 2-33
EXTERNAL CALLS
Questions about External Calls
Can I forward my calls to an external number?
Yes, if this option is enabled in your Class of
Service, you can. Program your set to forward calls to a number which is already programmed into one
.of your Speed Call keys, or as an Abbreviated Dial
Number (see Call Forward and Speed Call Keys).
Sometimes when I dial the External Line Access Code I hear busy tone. Why?
If you hear busy tone, the external trunk/line is busy. You can use the Callback feature to obtain an external line, if the Automatic Route Selection
(ARS) feature is NOT enabled on the system. If this is the case:
0 Dial the External Line Access Code
You hear busy tone. l
Press Callback to set up a callback on the trunk.
See Callback-Busy
2-34 Call Handling Features
HANG-UP
To end a call . D . use HANG-UP. It ends a call and you do not have to replace the handset.
2015
TRANSKONF
HANG-UP
QuestiQns about Hang-Up
Can I just replace the handset to hang up?
Yes. The SUPERSET dTM set works just like any other phone when you are using the handset.
Simply replace it to end the call, if you wish.
What do& “speaker on/off” do?
If you are in a handsfree conversation, you can also press speaker on/off to end the call instead of pressing the HANG-UP softkey.
Call Handling Features 2-35
HANDSFREE OPERATION
You can make and answer calls . . . on your SUPERSET qTM set without lifting the handset. This leaves both your hands free for taking messages, using directories, looking up information and so on.
The speaker, located under the handset, lets you hear the caller; the microphone, located on the bottom right corner, lets you speak with your caller without lifting the handset.
You can also switch to or from the handset at any point in a call.
Note: You cannot use the handset and have the speaker on at the same time.
To make a call handsfree l
Dial the number without lifting the handset
Or press a speed call key
Or press REDIAL
Or press a line select key and dial the number
During handsfree operation, “MIC ON” appears in the Feature Display.
To answer a call handsfree l
Press speaker on/off
Or press key next to flashing indicator
To change from speaker to handset l
Lift the handset
The speaker and microphone are now disabled.
2-36 Call Handling Features
HANDSFREE OPERATION
To change from handset l l to speaker operation
Press the speaker on/off key
Replace the handset
Continue your conversation handsfree.
Note: If you hang up before on/off, you will disconnect pressing the call. speaker
To consult privately speaker operation with someone in your office during l
Press mic. on/off
The speaker is still in use but the microphone now disabled. The words “MIC ON” disappear the Feature Display when the microphone from is turned is
Off.
To end a handsfree l call
Press speaker on/off
Or press HANG-UP
Questions about handsfree operation
What if I’m using handsfree on another line? operation and a call comes in
You will hear one ring, after which the indicator on your display flashes line the call is on. so you can determine what
When I am in handsfree speak at once? mode, can both my caller and I
When you use the handset, simultaneously; handsfree mode, however, because this you is not the can both possible speaker talk in can
Call Handling Features 2-37
HANDSFREE OPERATION
communicate in only one direction at a time. If both parties talk at once, the unit gives precedence to the higher volume sound, so some of the
‘conversation will be lost. Therefore, in handsfree operation, it is best to wait until the other party pauses or stops talking before you begin to speak.
Sometimes when I use the set in handsfree mode, my voice cannot be heard clearly by the other party. What am
I doing wrong?
For best operation, guidelines: l observe the following
Direct your voice toward the SUPERSET qTM set.
Otherwise, your voice may sound “hollow”, far away or quiet to the listening party. l l l
Speak at a reasonable distance (an arm’s length) from the set. If you are farther away or have a quiet voice, speak a little louder.
Reposition the set so that other sources of noise, such as fans, typewriters, computers, printers, radios or nearby conversations do not compete with your voice.
Do not block the microphone, located at the front edge of the set. Remove any obstacles such as books, pads, or your hand, which may block the sound, and thus reduce the sound quality.
Sometimes I lose all or part of an incoming call. Why?
If the set is being used handsfree in a noisy room, all or part of the incoming call may not be heard.
Try to lower the noise level of the room by reducing competing sources of noise (fans, radios, printers, etc.) A sound-absorbing environment will also enhance sound quality. Rooms with bare hard
2-38 Call Handling Features
HANDSFREE OPERATION
surface walls and floor generally reflect sounds more readily than rooms with drapes, carpeting and other sound-absorbing furnishings.
Call Handling Features 2-39
HELP
Use HELP for additional information . . . l when entering programming your name, creating speed call numbers.
Press PROGRAM l e Select feature to be programmed
Press HELP when you need additional information. messages, and
DIAL IN NAME
EXIT
: ..‘.’
HELP ,. ,./, a
For example, the following
HELP while programming displays when pressing your name.
3=D, 33=E, 333=F
1 CANCEL 1 EX’T 1 1 1
This tells you that to program press “3” once; to program the the letter letter “D”, you
“E”, press “3” twice: and so on.
2-40 Call Handling Features
HOLD
To place a cali on key hold l
Press the red hold key
The indicator next to the line on hold flashes.
If you wish, you can now select another which to make a call. line on
To retrieve a call from any SUPERSET 4”” set with that line appearance (if a key line appearance) l
Press the appropriate
You are connected flashing line select key to the caller on hold.
The symbols in the status display indicate calls on hold.
Note: If an internal caller places you on hold, your display will show:
HELD BY 6001
HANG-UP
Auto-Hold
If You have the “Auto-Hold”
Service, you can automatically option in your Class of put a call on hold by pressing another line select key. This is useful, for example, if you wish to put your current call on hold and use another line to make a call.
Call Handling Features 2-41
HOLD
To put a call on iuto-Hold: l
Select a free line to place your current caller on hold automatically. l
To retrieve the auto-hold
Press the flashing line call: select key
Questions about Hold
What is the difference
TRANSKONF? between using the red hold key and
Both features
TRANSKONF put the caller on hold, is intended only as a temporary but hold or what is called “consultation use TRANSKONF using another conference, to put your feature (to caller transfer, on hold set before up a swap calls and so on). If you hang up with a caller rings you back. put on hold hold”. You normally by TRANSKONF, the call
Using the red hold key puts a caller on what is referred to as “key hold” or “hard hold”. After putting a call on key hold, you can hang up and use other features without being called back. When you are ready to retrieve the caller, push the line select key beside the flashing indicator.
How do I retrieve a call on consultation hold?
Press CANCEL. The caller will be retrieved.
2-42 Call Handling Features
HOLD
What if I forget that l have placed a call on hold?
After a period of time (up to 4 minutes, depending on what is programmed in your telephone system), the call you placed on hold will ring your telephone.
Can I retrieve a held call from another extension than a SUPERSET qTM set with a key line appearance? other
No, you cannot remotely retrieve a call placed on hold by a SUPERSET 4 from another extension, except from a SUPERSET@ set with an appearance of the same line.
Call Handling Features 2-43
INTERNAL CALLS
To make a call to another extension l
Dial the extension number
Or press a speed call key if the number has been saved for automatic dialing.
Note: If you prefer a private conversation, handset. * lift the
Your display shows whether the number is ringing or busy. The prompts displayed show the features available at that particular time.
Note: If you are calling user, the display name, if programmed. another SUPERSET qTM will first show his/her
If there is no answer l
Press SEND MSG and hang up if you want to send a callback other person’s SUPERSET 4 set. message to the
I
3278 RINGING
SEND MSG HANG-UP
2-44 Call Handling Features
INTERNAL CALLS
If the number is busy l
Press CAMP ON if you want to wait on the line until the other person can speak with you. As soon as you are camped on, you hear a special busy tone.
5005 BUSY
CAMP ON CALlBACK OVERRIDE SEND MSG HANG-UP
The following appears in your display.
CAMPED ON
HANG-UP
Note: See CALLBACK, OVERRIDE, SEND MSG, and
CAMP ON in this section for more details on those features.
Call Handling Features 2-45
LAST NUMBER REDIAL
You can automatically redial . . . the last external number that you dialed manually.
0 Press REDIAL
11 :52
PROGRAM
3-FEB-87
MSG
REOIAL
The dialed number is displayed and dialed.
Note: The Radial feature does not apply to speed call keys. In other words, if you make an external call using a speed call key, pressing
REDIAL will not dial that number, even if it was the last external number dialed by the telephone.
Questions about REDIAL?
How can I tell what was the last external number I dialed? l l
Press the display key
Press REDIAL
The stored number is displayed.
Can I use Redial to program a Speed Call key?
No, you have to enter the full number when programming your Speed Call keys.
2-46 Call Handling Features
MESSAGES
With your SUPERSET 4”” you can send messages . . . to other SUPERSET 4 users. There are two types of messages: l
Advisory messages - Messages that you leave for other SUPERSET 4 set users to see when they call your set. l
Message waiting notifications - Messages that you can send to other SUPERSET 4 set users when you cannot reach them.
Advisory Messages
Advisory messages are messages such as “IN A
MEETING”, which you can select to display at your set. When other SUPERSET 4 users call you, the message you selected will display at the caller’s
SUPERSET 4 set.
There are eight programmed you may also be permitted messages system. advisory to program for use by you and others messages; on new the
The programmed l
01 IN A MEETING messages l
02 ON VACATION l l
03 AT LUNCH
04 GONE HOME l l l l l
05 BACK IN 5 MIN
06 OUT ON A CALL
07 IN TOMORROW
08 OUT OF TOWN
09-15 (BLANK) are:
You must activate a message for it to be seen by the SUPERSET 4 user who calls you.
Call Handling Features 2-47
MESSAGES
You can program message. long.
8 new advisory
Messages
. . . can be up to 13 characters
Note: You may not have this privilege in your
Class of Service. If you are able to program messages, they will then be available
SUPERSET qTM users on the system. to all
Note: Messages 01-08 are preprogrammed, you can change them using the procedure below. but l
Press PROGRAM l
Press MSG
0 Enter the 2-digit message
(01 to 15) number
10 NOW ENTER MSG
EXIT
.::,
:
:
HELP
:j,::‘::$.
,,: +
.j,:.:. l l l
Enter the first letter of your message,
(See KEYPAD SPELLING further in this section).
Press NEXT
Continue each entering letters, pressing NEXT after
2-48 Call Handling Features
MESSAGES
AT A SEMINAR
MIT / SAVE 1 /
‘.~:::::::::::‘.::::‘::::::,:
. . . . . . . . . . . . . . . . . . . . .
, . : : . . ::.A::..:,..:‘::::::
..ii.li:~:::~:i:~::::.,::.~:, l
Press SAVE when you are through
The message you entered will now be available you and other SUPERSET qTM users.
Or press EXIT to exit without saving the new message.
To activate l an advisory
Press MSG message to
12:57
PROGRAM
3-FEB-
MSG
REDIAL
87 l l
The first message will display (if there are no
Message waiting notifications to read).
Dial the two-digit message number (01-15)
Or press NEXT to cycle through one you want. the messages until you
Press ON to activate the message. That message appear on your SUPERSET 4 set. reach will the now
Call Handling Features 2-49
MESSAGES
IN A MEETING
PROGRAM
;.;:,. ‘.
‘,,
.,:..::. .$‘..:j:,
:::“. ,, ., ,, .,,
.,.
:.,;
. ::
MSG
”
,‘j:,‘.::‘,“,“j,
,.‘., ,.:.
REDIAL
: ‘:
:”
‘,
Now when a SUPERSET qTM user calls your set, the message you activated will display on his set.
To cancel an advisory l l l
Press MSG
Press OFF
Press EXIT message
Keypad Spelling
You can “spell” words using your SUPERSET keypad. Above each digit (2 through XC) are letters.
4
When you are entering a message or spelling your name, repeated through the presses letters marked of each key will cycle above the key. The letter will appear in your SUPERSET 4 display. l l
For example, try this for number 3:
Press PROGRAM
Press NAME l press 3 once to display the letter D l l l l press 3 twice to display the letter E press 3 three times to display the letter F press 3 four times to display the number 3 press 3 again to return to the letter D
2-50 Call Handling Features
MESSAGES
Message l
Dnce the letter is displayed correctly:
Press NEXT to set that letter and move on to define the next one. l
To leave a space between words:
Press NEXT one more time after a letter l l
To go back and erase a letter
Press -
Press SAVE to store the information you entered.
Waiting Notification
Your telephone signals you . . . when another you a message. have
SUPERSETa a message user waiting, that is, when or the attendant sent you
As soon as another user sends you a message,
“MSG” flashes in the upper corner of your display, and you will hear intermittent bursts of three rings, if your line is not busy. If your line is busy when you receive a message, you hear the intermittent bursts of ringing, starting either 10 seconds after you hang up, or after a programmed time period.
Note: If you have activated Call Forward - Always on your set, all the message notifications
. sent to you will be sent to the extension where you forwarded your calls. When the
“forwarded to” extension is busy and someone is trying to reach your extension,
Call Handling Features 2-5 1
MESSAGES
l l your extension notification.
Do not lift the handset
Press MSG will receive the message l
Note: As soon as you press MSG, “N MESSAGE(S)” is displayed, where “N” is the number message notifications waiting to be read. of
Press READ MSG
At this point, the system will display different prompts, depending on whether the caller’s
SUPERSET not. qT”’ is programmed with his/her name or
If the caller has programmed his/her name your Feature Display will display the caller’s name.
For example:
MSG
CALL JOHN
I I I rnLL I - I l
If you want to call John immediately.
Press CALL
The system automatically
The message notification automatically dials after you call him. will
John’s be extension. cancelled
2-52 Call Handling Features
MESSAGES
l
If you do not want to call John back immediately,
Press -
The case screen if the below caller’s his/her SUPERSET@. is then name displayed, is not as it is the programmed on
If the caller has not programmed his/her name
After you have pressed READ MSG, the caller’s number and the time the message was sent are displayed.
MSG
2412/11:06
EXIT
NEXT
CANCEL
CALL e Press CALL to automatically message. The cancelled call the message person who notification left you after the call has been answered. will the be
Or press CANCEL to erase the message.
Note: If you do not choose to call back the person, you must press CANCEL to erase the message notification memory. notification
Otherwise, from the the system’s message will remain in memory until you cancel it or period expires. until the eight-hour timeout
Call Handling Features 2-53
MESSAGES
If you nave more than one message
NEXT prompt will appear. l l
Press NEXT to read the next message.
Press CANCEL to cancel the message notification. waiting, the l
When you have read all your messages, cancelled your last message, “NO
MESSAGES” is displayed.
Press EXIT to return the set to its idle state and
MORE
“MSG” will remain in the corner of the display until you have cancelled all your messages or called the person who sent you the message.
To read a message notification while on a call l l
If you are using your telephone and you receive a message, you can read it while you are on the call.
Press
Dial 4 the select features key l
Press READ MSG
The caller’s extension and the time at which the message was sent are displayed; or, if the caller’s name is displayed, l
0 Press -
The caller’s extension and the time at which the message was sent are displayed.
Press CANCEL
* Press EXIT
Your set returns to its conversation state.
2-54 Call Handling Features
NAME
You can program your name to appear . . . on the displays of other SUPERSET qTM sets and of the Attendant
Programming
“keypad spelling”
Console whenever you call them. your name involves the same kind of used when programming advisory message (See Messages). a new
To program your name l l l l
You can enter up to 16 characters in whatever form you wish (first name only; last name; name and initial; etc.).
Press PROGRAM
Press NAME
Enter the first letter
Press NEXT l
Repeat the procedure entering your name
6 Press SAVE until you are through
EXIT
CRAIG
SAVE NEXT
,::,;y .::.j.,,:~,‘:,: :.
:.i+:::::‘.::::::::.
,. : ,, :
.:::: i ‘:j: :y
,.::, . . . . .y ‘.:::y,
:I .’ .c., $
Your name is now programmed in contact with other SUPERSET and, when
4 sets you are or the
Attendant screens.
Console, it will be displayed on their
Or press EXIT to exit without saving your name as you entered it.
Call Handling Features 2-55
NIGHT ANSWER
Many telephone systems are placed in Night Service . . . after regular hours. When the system is in Night
Service, external calls then ring night bells, alternate extension. night answer points or a designated
To answer a call when the night bell rings l l
Lift handset
Or press speaker on/off
Press NIGHT ANS
Note: The NIGHT ANS prompt will not appear unless you lift the handset, press speaker on/off or press your prime line button.
PACE
REDIAL HANG-UP
You are connected to the incoming call.
Note: You mav programmed have different into your Night Service features than your your
Day
Communications differences
Service. Check
Department in your Class of Service. with for any
2-56 Call Handling Features
OVERRIDE
You can interrupt a busy extension 0 . . and enter the conversation by using OVERRIDE.
To override a busy extension l
When you hear busy tone
Press OVERRIDE
CAMP ON CALLBACK OVERRIDE
SEND MSG
HANG-UP
You may now speak to the user, but other parties in the original conversation will hear you as well.
, All parties in the conversation will hear a warning tone, which is repeated intermittently until you hang up.
Questions about OVERRIDE
Can I use OVERRIDE to intrude
Disturb activated? into a line with Do Not
Yes, you can. The Do Not Disturb feature by itself does not prevent you from overriding. If the station can be overridden (if it is not protected from
Override in its class of service), you will be able to override it when a conversation is in progress.
Call Handling Features 2-57
OVERRIDE
Sometimes OVERRIDE does not work. Why?
This feature only works when a call is in progress.
It does not work when the busy user: l l l l l l has the handset off the cradle and is in the process of making a call; has a call on hold; is on hold at another phone; is in a hunt group (that is, a group with a common extension number as well as their own extension has numbers);
Executive Busy Override Security or Data
Security in his/her Class of Service; is talking with someone who has Executive
Busy Override Security.
If the caller who is overridden the caller who interrupted hangs the call? up, what happens to
When overriding the overridden party party is disconnected hangs up, the from the call.
2-58 Call Handling Features
PAGE
You can use your phone to access . . . and make an announcement mWv3 equipment (if over paging the loudspeaker equipment provided). is
To access the paging system l l
Lift the handset
Press and hold down PAGE
PAGE
REDIAL
HANG UP
If the pager is free, you will hear a short beep, then silence. PAGER is then displayed.
PAGER
PAGE
REDIAL
HANG UP
Call Handling Features 2,-59
PAGE
If the pager is busy, PAGER BUSY is displayed. You will have to try again later.
PAGER BUSY
PAGE
,;. ,:.‘...’
. . . . . . ..:.
;
. . . ,.:
,::: ;,. ‘. .,,,
.
‘,
..‘.. l
Make your announcement the PAGE key while holding l
When your announcement
Hang up
You are disconnected equipment. is finished from the loudspeaker down paging
Questions about PAGE
Can I access PAGE in handsfree mode?
You must lift the handset to use PAGE. If you try to use the feature access code for Paging in handsfree mode, you will hear re-order press speaker on/off while connected pager, it will be ignored. tone. to
If you the
Can I use the pager when I have a call on hold?
Yes, you can use the pager when someone consultation hold (put on hold using is on
TRANSKONF), as well as when you put a caller on hold using the red hold key. However, in the last case, you will
2-60 Call Handling Features
PAGE
have to select a free line on your set to access the paging equipment.
What happens if I try to access the pager and it is busy?
If the pager is busy, you will see the message
“PAGER BUSY”, and will not be able to have access until it is free.
The only person who can override anyone else using the pager is the Attendant.
Call Handling Features 2-61
PICKUP
You can answer calls made to other extensions . . . from your telephone if they are programmed your pickup group. Extensions located in one into area or within similar departments can be placed in the same answer (pickup) group. Anyone in the group can answer or “pick up” each other’s calls by dialing a short code. This helps ensure that all calls are answered.
To answer a call in your pickup group
0 Lift handset l
Or press speaker on/off
Dial the Pickup Code
Note: Your display shows the number calling party (NOT the extension which you have picked up). of the number
2-62 Call Handling Features
PICKUP
6009
TRANSICONF
HANGUP
You will be connected to the caller.
If you hear Reorder Tone, someone up the call. else has picked
Questions about Pickup
What if two phones in my group are ringing time? at the same
When you dial the Pickup Code, you will answer the phone that rang first.
Sometimes Pickup does not work. Why?
You cannot pick up a call to a phone: l l l l l if it is not in your Pickup group; if it is a Callback Call (listen for distinctive callback ringing); while you have a call on consultation (soft) hold on your line; if it is a recall; or if Pickup is not allowed in your Class of Service.
Call Handling Features 2-63
PRIVACY/PRIVACY REL
You may have key-line appearances on your set . . . that are shared wlth other SUPERSET@ set users.
Privacy is automatic; that is, another SUPERSET set user with the appearance of your prime line cannot interrupt prime line. the calls you make or receive on your
However, you can allow other SUPERSET set users with a key line appearance to come into your calls by activating the Privacy Release feature.
When this feature is activated, other SUPERSET 41M and SUPERSET 3”” users with an appearance of your line can ‘auto-conference’ else presses the line key associated you will have a conference. in. When someone with your line,
To release privacy
While in a conversation: l
Press PRIVACY REL
I 3209
TRANSICONF PRIVACY REL
HANG-UP
Any user with the same key line appearance now enter your conversation simply may by selecting that line. The following is displayed.
2-64 Call Handling Features
3209+6108
PRIVACY/PRIVACY REL
HANG-UP
At this point, any user who presses associated with your line will conversation. join line key your
Note: The Privacy Release feature only applies to the current call. As soon as you hang up, the set reverts by itself to Privacy.
Questions about Privacy Release
Does PRIVACY prevent someone from overriding
, No, PRIVACY just indicates to you that my line? your line cannot using be used it. It can still be overridden the appropriate by someone
Class of Service. else once you are by someone with
Can I release Privacy if I have someone hold? on consultation
,No. The PRIVACY REL prompt will not be available.
Can I use Privacy Release to allow a regular set user to override the conversation?
No. Privacy Release is only available to SUPERSET
3TM or SUPERSET qTM users who have a secondary line appearance of the line on which the conversation is carried out.
Call Handling Features 2-65
PROGRAM
PROGRAM l is used to do the following l l l l program your name set up Call Forwarding create messages, and set up speed call numbers.
Press PROGRAM
. . .
I
9:07 3-FEB
MSG
PROGRAM
-87
REDIAL
You mav forwarding, now continue programming call speed call keys, your name or a new advisory message.
UIT
PROGRAM...
NAME CALL FWD MSG SPEED CALL
Refer to CALL FWD, NAME, MSG, or SPEED CALL
KEYS for more information.
Questions about programming
What happens if I am using PROGRAM and a call comes into my SUPERSET qTM set?
If you have enabled coming in on your
Auto-answer prime line, and you the are call directly is
2-66 Call Handling Features
PROGRAM
l connected to the caller. You can continue programming but you will not see the information on the caller, nor be able to use the features normally associated with your set. You can then either press your prime line key or lift the handset, and your telephone exits from the programming mode. However, all the information you have entered at that point is lost and you will have to start from the beginning after hanging up.
If you are not using Auto-answer
Press EXIT your SUPERSET@ exits from programming mode.
After hanging up, you will have to press PROGRAM again and start from the beginnning.
Note: If you are not using Auto-Answer and do not press EXIT before answering the call, your display will show the time and date, and no prompts will be available to you for call processing.
Call Handling Features 2-67
RELEASE
RELEASE is used to connect . . . a caller that you put on consultation person with whom you just hold established to the a communication. In other words, RELEASE is the sof-tkey that allows you to transfer a call to another extension. When you press RELEASE, the two parties are connected toge’ther and you are free to use your set normally.
To release a call l
After extension pressing number:
Press RELEASE
TRANSKONF and dialing the
5017 RINGING
CANCEL
RELEASE
.,.
The call is transferred to the other caller.
Questions about RELEASE
What is the difference between RELEASE and CANCEL?
RELEASE releases you from a call to connect two other calls together, such as in transferring a call.
CANCEL is used to cancel the last function such as pressing to the original call.
TRANSKONF, and reconnect you did, you
2-68 Call Handling Features
SPEED CALL KEYS
Frequently dialed numbers can be saved . . . and then dialed by pressing program frequently dialed a single numbers key. You on any can of the
14 keys on the right hand side of your set not used for line appearances.
To set up or change a speed call number l
Press PROGRAM l
Press SPEED CALL
The following displays.
I
EXIT
PRESS A S/C KEY
I l
Press the required speed call key on the right hand side of your set - any key not used for line appearances.
ENTER NUMBER
EXIT
HELP l
Enter the number to be saved from the dial key pad.
Press - to backspace and clear an incorrect entry.
Call Handling Features 2-69
SPEED CALL KEYS
Or press EXIT to clear the display and start again.
This will leave the previously saved number intact if one was already programmed for that key.
0 Press SAVE to store the number.
96135921234
MIT / SAVE 1 1 1 c 1 l
Record the identity of the new number
Remove the clear plastic card cover and write the new number identity on the line which corresponds to the speed call key.
To display a speed call number l
Press the display key
. l
Press the speed call key that contains the number you want displayed. l
Press EXIT to exit from display.
Questions about Speed Call
Can I erase the
You number can over-writing erase programmed it with an old at a speed call key? speed a new one. call number by
2-70 Call Handling Features
SPEED CALL KEYS
Can I have the same numbers programmed call keys as others in my department at my speed or company?
Yes, you can. However, if several of you have the same number programmed on your Speed Call keys, it makes good sense to arrange to have the number entered into the system’s Abbreviated Dial table. This will free your own Speed Call keys for other numbers, and everyone has quick access to commonly called numbers.
Contact your Communications Department to add numbers to the Abbreviated Dial table.
Call Handling Features 2-71
SPLIT
You can split calleis . . . in a three-party conference and speak with one caller privately. You can then switch to the other party using SWAP.
While in a conference:
I
6009+T61
I I m
HANG-UP l
Press SPLIT to speak with one caller privately.
You will be connected joined the conference.
Consultation hold. with the first person who
The other party is on
T6 1
P
SWIP
CONF CANCEL
RELEASE
Questions about SPLIT e
What if the party I’m talking to privately
If the party you’re talking you will be connected hangs up? to privately to the other. hangs up,
2-72 Call Handling Features
SWAP
To alternate between the current party . . . l and a caller on consultation hold, use SWAP.
Press SWAP
2492
SWAP CONF
CANCEL
RELEASE
If you hang up before either of the other parties do, they will be connected to each other.
Call Handling Features 2-73
SWAP CAMP ON
This feature allows you to . . . put your current call on hold and answer (swap to) a waiting call. l
When you hear one beep during a call, it means you have an internal call waiting. If you have an external call waiting, you will hear two beeps. Look at your display to see who is waiting, and then:
Press SWAP CAMP ON
1
SWAP
CAMP ON
2014
TRANWCONF
HANG-UP
,,., ;; ,..... ,. .Y: .,Y,
. . .
. . I, l l
Your current call is placed on consultation and you are connected to the waiting caller.
Press SWAP to switch from one person to the other.
Press CANCEL to return to your original call.
See Call Waiting. hold
.
2-74 Call Handling Features
TRANSFERRING CALLS
To transfer a caller to another extension
@ Tell the caller that you are going to transfer his call to the called p”a rty.
0 Press TRANSKONF
The call is placed on consultation the display by a flashing square. hold, indicated in
Note: When you press TRANSXONF, transfer dial tone (three followed by dial tone). you will hear short beeps
2107
TRANWCONF
HANG-UP l
Dial the number of the person to whom you want to transfer the call.
If the selected to introduce extension the caller l is ringing and you do not
Press RELEASE or replace the handset need
I’,.:.:. y:.i::.: j :::I:
2017 RINGING
:..:.::::,::j ,:.,., ,.> . . . . . . .
.:. .. .,:,.y.,.:~
SEND MSG CANCEL
::..j::..:.. -::- .., ., :.:., -..:j
.
RELEASE
:\,,.j
: . ,,., >:,
Call Handling Features 2-75
TRANSFERRING CALLS
The caller is transferred to the ringing extension.
If there is no answer after a certain period, the transferred external call returns to ring your extension, while still ringing the destination set.
If you want to introduce the caller
0 Wait until the called party answers l l
Announce the call
Press RELEASE
Or replace the handset
If the number l is busy
Press RELEASE to “camp on” the caller to the busy extension.
The busy extension
(internal call) or two user quick hears beeps a single
(external beep call), indicating a call waiting. When the busy extension user hangs up or uses SWAP CAMP ON, the waiting call is connected automatically.
Or press CANCEL to be reconnected to the original caller.
I 2017 BUSY
SEND MSC CANCEL
RELEASE
Note: The SEND displayed
MSG prompt will only be if the busy extension is a
SUPERSET qT”’ set that can receive Message notifications.
2-76 Call Handling Features
TRANSFERRING CALLS
If there is no answer l
Press CANCEL to be reconnected transfer. to the call you wanted to
Note: When telephones must using instructions for regular on your SUPERSET 41M set, you press the switchhook.
TRANSKONF instead of flashing
Questions about transferring calls
What if 1 dial a busy extension?
You can release extension. If, after the call to a programmed camp-on time-out, to the the busy extension has not become
(internal or external) will return to you. free, the call
What happens if I make a mistake such as dialing the wrong extension? while transferring calls,
Press CANCEL. You will be connected
You can then dial the correct extension. to the caller.
Call Handling Features 2-77
REFERENCE
INTRODUCTION
Tables in this section have been provided to let you fill in Abbreviated Dial Numbers, External Line
(Trunk) Access Codes and all the Feature Access
Codes used within your company’s telephone system.
Reference 3-l
ABBREVIATED DIAL NUMBERS
3-2 Reference
EXTERNAL LINE ACCESS CODES
Reference 3-3
FEATURE ACCESS CODE SUMMARY
I
Account
Attendant
Callback
FEATURE
Code Access
Access
Busy
Call Forward
- Always Forward
- When No Answer
- When Set’s Busy
- Busy/No
Last Number
Answer
Redial
Note: The features accessed
Although listed in this table can be by dialing a special code. your SUPERSET qT”’ set provides softkey prompts for most features, you may still use these appropriate code, features designed by dialing for the users the of regular telephones. for your convenience,
This table should is provided you want to learn the codes that will enable you to use the features
3 TM on regular telephones. Upon sets and request,
SUPERSET your
Communications Manager will give you a list of all the feature access codes used in your company.
I
CODE
I
1 CODE
(
6
1 FEATURE
Night Bells (TAFAS)
Override
Paglng
1 Plckup
Station Feature Reset
5
I I
3-4 Reference
GLOSSARY
Account Cobe
Code that you dial before or during a call in order to log it for accounting purposes.
Camp-on
A feature allowing a user to wait on the line to speak to a busy extension user. To indicate that he has a waiting call, the busy user hears a double beep for external calls and a single beep for internal calls. When the busy user hangs up or uses the SWAP CAMP ON feature on the SUPERSET qTM set, the caller will be connected.
Central Office (CO)
A facility system telephone housing and related service the public telephone for equipment customers which switching provides in a given geographical area.
Class of Service (COS)
. A Class telephone system of is
Service can determines access. programmed,
When what features your telephone the telephones are a assigned different Classes of Service.
Consultation Hold (Soft Hold)
Consultation Hold is temporary hold. On the
SUPERSET 4 set, a caller is put on Consultation
Hold by pressing activates other
TRANSKONF. features or makes
The user another then call.
When you put a caller on Consultation Hold, the call on hold rings your telephone and is indicated by a flashing if you hang up, square in the upper right corner of your display.
Reference 3-5
GLOSSARY
Direct Trunk Select (DTS)
The Direct Trunk Select feature allows you to have direct access to an outside trunk for making and receiving calls. The trunk is assigned to a line appearance on the SUPERSET qTM set. When you press a DTS line select key, the dial tone you hear comes you do from not outside have to your dial telephone an external code before the desired number. system, and line access
Delay Ring
The Delay Ring feature can be assigned incoming calls do not ring immediately so that at the set.
Ringing is delayed for a programmable period of time. This feature is useful for backup answering as well as screening calls for a manager.
Direct Inward System Access (DISA) Trunk
A feature that allows callers to dial directly into the telephone
#facilities. system and activate features and
External Line (Trunk) Access Code
A code which precedes a dialed number to indicate to the telephone outside the system. system that the number dialed is
Key Hold (Hard Hold)
A call on key Hold is put on hold by pressing red hold key. Unlike Consultation hold, the call the on hold will not ring your telephone when you hang up.
Line Appearances
A line is said to have an appearance at a
SUPERSET@ set if the line has been assigned one of the available line select keys. A line to can
3-6 Reference
GLOSSARY
appear at one or more sets, and can be assigned to one of several Dine types (Key, Multicall, Direct
Trunk telephones
Select, etc.) to be arranged meet your communication
Line needs. appearances in groups, in order allow to
Night Service
A mode of operation incoming calls to of the pre-determined system that
Night routes
Answer
Point(s). attendant console. incoming lifting prompt. the
Night Service whenever can he/she be is selected absent by from the the
A SUPERSET dT” user can answer calls ringing the night answer point by handset and pressing the NIGHT ANS
Pickup Group
Extensions departments located placed in one area or within similar in the same answer group.
Anyone in the group can answer or “pick up” each other’s calls by dialing a short code. This helps to
. ensure that all calls are answered.
Recall
A call which was transferred will return to the transferring to another extension extension (or to the
Attendant it remains
Console, depending unanswered after on system a time-out routing) period. if
Similarly, a call placed on hold and not retrieved will recall the extension after a time-out period.
Switchhook Flash
The Switchhook Flash, used by users of regular
.telephone sets to signal the telephone system that they want to activate a feature, has been replaced by the TRANSKONF key on the SUPERSET 4 set.
Reference 3-7
GLOSSARY
Trunk
&her name for an external line. Trunks may link you to the public network network. Trunks are grouped or a switched private within your telephone system in Trunk Groups. Therefore, when you dial an external line access code, the system will seize the first free trunk in that group.
3-a Reference
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