Canon iP3500 - PIXMA Color Inkjet Printer Product specifications

Photo Printer
series
Quick Start Guide
The following ink tanks are compatible with this product.
For information on product specifications, please visit our website at
www.usa.canon.com
QT5-1261-V01
XXXXXXXX
© CANON INC.2007
PRINTED IN VIETNAM
Getting Help from Canon
Ordering Information
For additional supplies, use the following descriptions and order numbers.
Help Us Help You Better
Description
Before you contact Canon, please record the following information.
Ink Tanks
Serial Number (located on the inside of the product): _________________________________________
Model Number (located on the top of the product):___________________________________________
Setup CD-ROM number (located on the CD-ROM): __________________________________________
Purchase Date: ______________________________________________________________________
Customer Technical Support Sequence*
1. Internet — www.canontechsupport.com
For quick and comprehensive self-help in an intuitively guided interactive troubleshooting
environment, the place to start is our helpful tech support web site. In addition, the latest driver
downloads, answers to frequently asked questions, product information, and “where to buy”
instructions are found here.
2. Email Tech Support — www.canontechsupport.com
For individual attention to a special issue, try emailing our friendly technical support representatives,
specially trained to communicate quick, easy, and logical solutions to your inquiries within 24 hours.
3. Toll-Free Live Tech Support — (1-800-828-4040)
This option provides live telephone technical support, free of service charges, MondaySaturday (excluding holidays), during your product’s 1 year limited warranty period.
Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752).
4. Extended Service and Support — www.canonesp.com
Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service
program that provides up to three full years of service and support coverage at a very attractive price.
CarePAK offers toll-free Canon technical support and includes Canon’s superb InstantExchange
product replacement program. For further information about extending your Canon service and
support, call (1-800-385-2155), or visit our Web site at www.canonesp.com. CarePAK must be
purchased during your product’s warranty period.
For more information and updated program specifics, please visit our web site at
www.canontechsupport.com.
PGI-5 Black
CLI-8 Cyan
CLI-8 Magenta
CLI-8 Yellow
Order #
0628B002
0621B002
0622B002
0623B002
Canon Specialty Papers
All Occasion Photo Cards (4" x 8"/ 50 sheets)
Glossy Photo Paper Credit Card Size (100 sheets)
High Resolution Paper (8.5" x 11"/ 100 sheets)
Matte Photo Paper (4" x 6"/ 120 sheets)
Matte Photo Paper (8.5" x 11"/ 50 sheets)
Photo Paper Glossy (4" x 6"/ 50 sheets)
Photo Paper Glossy (4" x 6"/ 100 sheets)
Photo Paper Glossy (8.5" x 11"/ 50 sheets)
Photo Paper Glossy (8.5" x 11"/ 100 sheets)
Photo Paper Plus Double Sided (5" x 7"/ 10 sheets)
Photo Paper Plus Double Sided (8.5" x 11"/ 10 sheets)
Photo Paper Plus Double Sided Album Kit (5" x 7")
Photo Paper Plus Double Sided Album Kit (8.5" x 11")
Photo Paper Plus Glossy (4" x 6"/ 50 sheets)
Photo Paper Plus Glossy (4" x 6"/ 120 sheets)
Photo Paper Plus Glossy (5" x 7"/ 20 sheets)
Photo Paper Plus Glossy (8.5" x 11"/ 20 sheets)
Photo Paper Plus Semi-gloss (4" x 6"/ 50 sheets)
Photo Paper Plus Semi-gloss (8" x 10" / 20 sheets)
Photo Paper Plus Semi-gloss (8.5" x 11"/ 20 sheets)
Photo Paper Pro (4" x 6"/ 20 sheets)
Photo Paper Pro (4" x 6"/ 75 sheets)
Photo Paper Pro (8" x 10"/ 20 sheets)
Photo Paper Pro (8.5" x 11"/ 15 sheets)
Photo Paper Pro (8.5" x 11"/ 30 sheets)
Photo Stickers (16 stickers/sheet, 5 sheets/pack)
1029A069
9157A023
1033A011
7981A014
7981A004
0775B021
0775B022
0775B023
0775B024
9981A006
9981A005
0041B005
0041B006
7980A012
7980A022
7980A019
7980A006
1686B014
1686B017
1686B020
1029A014
1029A027
1029A059
1029A004
1029A028
0001C001
Call 1-800-OK-CANON to locate a dealer near you, or visit the Canon eStore at
www.estore.usa.canon.com.
* Support program specifics are subject to change without notice.
© 2007 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and may be a registered trademark or
trademarks in other countries. All other product and brand names are trademarks of their respective owners. As an ENERGY STAR®
partner, Canon U.S.A., Inc. has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.
series
Photo Printer
Quick Start Guide
Canon PIXMA iP3500 series Photo Printer Quick Start Guide.
Copyright
This manual is copyrighted by Canon U.S.A., Inc. with all rights reserved. Under the copyright laws,
this manual may not be reproduced in any form, in whole or in part, without the prior written consent
of Canon U.S.A., Inc.
© 2007 Canon U.S.A., Inc.
Disclaimer
Canon U.S.A., Inc. has reviewed this manual thoroughly in order that it will be an easy-to-use
guide to your Canon PIXMA iP3500 series Photo Printer. All statements, technical information and
recommendations in this manual and in any guides or related documents are believed reliable, but
the accuracy and completeness thereof are not guaranteed or warranted, and they are not intended
to be, nor should they be understood to be, representation or warranties concerning the products
described.
Specifications are subject to change without notice.
Depending on your application program, operations may differ. For details, refer to the instruction
manual of your application. The steps described in this manual are in Windows Vista™ operating
system Ultimate Edition (hereafter referred to as “Windows Vista”) and Mac® OS X v.10.4.x.
As an ENERGY STAR® Partner, Canon Inc. has determined that this product meets the ENERGY
STAR® guidelines for energy efficiency.
All information regarding non-Canon products was compiled from publicly available information. No
representation is made regarding the accuracy thereof.
About Consumables
Consumables (ink tanks / FINE Cartridges) are available for 5 years after production has stopped.
Trademarks
z “Microsoft” is a registered trademark of Microsoft Corporation.
z “Windows” is a trademark of Microsoft Corporation, registered in the U.S. and other countries.
z “Windows Vista” is a trademark of Microsoft Corporation.
z “Macintosh” and “Mac” are trademarks of Apple Inc., registered in the U.S. and other countries.
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
Table of Contents
Before Using the Printer ................................2
Turning the Printer On and Off .......................2
Loading Printing Paper ...................................4
Hints for Handling the Paper Source ..............7
Loading Paper ..............................................10
Loading Envelopes .......................................14
Loading Small-Sized Paper ..........................16
Printing from Your Computer......................17
Printing with Windows...................................17
Printing with Macintosh.................................18
Printing Photographs Directly
from a Compliant Device .......................19
Printing Photographs Directly
from a Compliant Device ..............................19
About PictBridge Print Settings.....................21
Routine Maintenance ...................................23
Replacing an Ink Tank ..................................23
Keeping the Best Printing Results ................28
When Printing Becomes Faint or Colors
Are Incorrect .................................................29
Printing the Nozzle Check Pattern................30
Examining the Nozzle Check Pattern ...........32
Print Head Cleaning......................................33
Print Head Deep Cleaning ............................36
Aligning the Print Head .................................38
Cleaning Your Printer ...................................44
Troubleshooting ...........................................52
Cannot Install the Printer Driver....................53
Cannot Connect to Computer Properly.........54
Print Results Not Satisfactory .......................55
Printer Does Not Start...................................59
Printer Moves But Ink Is Not Ejected ............60
Paper Does Not Feed Properly.....................61
Paper Does Not Feed from the Paper Source
Specified in the Printer Driver .......................61
Paper Jams...................................................62
ALARM Lamp Flashes Orange.....................64
Error Message Appears on the Computer
Screen ..........................................................66
Error Message Appears on a PictBridge
Compliant Device..........................................68
Appendix .......................................................70
How to Use the Documentation Provided.....70
Reading the On-screen Manuals ..................71
Specifications................................................72
Safety Precautions .......................................74
Users in the U.S.A. .......................................77
Index ..............................................................81
1
Before Using the Printer
Turning the Printer On and Off
Turn on the printer before printing.
Note
Auto Power On/Off Feature
You can set the printer to turn on and off automatically.
z Auto Power On: Automatically turns on the printer when print data is sent from the computer.
z Auto Power Off: Automatically turns off the printer when no print data is sent for a certain interval.
Set this setting in the Maintenance sheet of the printer driver in Windows®, and in the Canon IJ Printer
Utility on a Macintosh®. For setting details, refer to the PC Printing Guide on-screen manual.
„ Turning on the Printer
Before turning on the printer, confirm the following.
z The Print Head and ink tanks are set into place.
z The printer is connected to your computer (or a compatible device).
z The printer driver is installed.
Note
If preparatory operations above are not complete, follow your setup sheet to complete them.
1
Press the POWER button.
The POWER lamp flashes green, and changes to
steady, non-flashing light.
Important
If the ALARM lamp begins to flash orange, see
“ALARM Lamp Flashes Orange” on page 64.
2
2
Turn on your computer.
Before Using the Printer
„ Turning off the Printer
1
To turn off the printer, press the POWER
button.
When the POWER lamp stops flashing, the printer
is turned off.
Important
About the Power Plug
When removing the power plug after turing off the
printer, be sure to confirm that the POWER lamp is not
lit. If the power plug is removed from the wall outlet
with the POWER lamp still lit or flashing green, the
printer may become unable to print.
See “Keeping the Best Printing Results” on page 28.
Before Using the Printer
3
Loading Printing Paper
This section describes how to load printing paper in the Rear Tray and the Front Tray.
Note
z At purchase, the printer is set to feed from the Rear Tray. If you are printing without changing paper
source settings, load paper in the Rear Tray.
z You cannot load paper other than A4, Letter, or B5-sized plain paper in the Front Tray. When using any
other type of paper, load it in the Rear Tray. For details on loading paper, see “Loading Paper” on
page 10.
„ Using Specialty Media
Canon recommends that you use Canon genuine media to ensure optimal print quality.
z Photo Quality Media
z Glossy Photo Paper
z Matte Photo Paper
z Photo Paper Plus Double Sided
z Photo Paper Plus Glossy
z Photo Paper Plus Semi-gloss
z Photo Paper Pro
z Photo Stickers
4
Before Using the Printer
z Media Suited for Business
Documents
z High Resolution Paper
„ Paper Handling
z Recommended Paper and Requirements
Media Type
Model*1
Paper Support Load Limit Paper
Output
Rear Tray
Front
Tray Load
Tray
Limit
Position of Printer Driver
the Paper Setting for
Thickness Media Type
Lever*2
Plain Paper*3
—
150 sheets
100
sheets
Left
Envelopes
—
10 envelopes
Not
1 envelope Right
loadable*4
Envelope
High
Resolution
Paper
HR-101N 80 sheets
Not
50 sheets
loadable*4
Left
High
Resolution
Paper
Super White
Paper
SW-201
100 sheets
80 sheets 50 sheets
Left
Plain Paper
Glossy Photo
Paper
GP-401
Not
loadable*4
Left
Glossy Photo
Paper
Glossy Photo
Paper
“Everyday
Use”
GP-501
Not
loadable*4
Left
Glossy Photo
Paper
Matte Photo
Paper
MP-101
Not
loadable*4
Left
Matte Photo
Paper
Photo Paper
Glossy
GP-502
Not
loadable*4
Left
Glossy Photo
Paper
Photo Paper
Plus Semigloss*6
SG-101,
SG-201
Not
loadable*4
Left
Photo Paper
Plus Glossy
Photo Paper
Pro*6
PR-101
A4, Letter,
5" x 7" /
127.0 x 177.8
mm,
8" x 10" /
203.2 x 254.0
mm: 10 sheets
4" x 6" / 101.6 x
152.4 mm,
Wide: 20
sheets
Credit card:
20 sheets
(Rear Tray
only)*3
Not
loadable*4
Left
Photo Paper
Pro
Photo Paper
Plus Glossy*6
PP-101
Not
loadable*4
Left
Photo Paper
Plus Glossy
Photo Paper
Plus Double
Sided*6*7
PP-101D 1 sheet
Not
loadable*4
Left
Photo Paper
Plus Double
Sided
50 sheets
*5
Plain Paper
Photo Stickers PS-101
1 sheet
Not
loadable*4
Left
Photo Paper
Plus Glossy
T-Shirt
Transfers
1 sheet
Not
loadable*4
Right
T-Shirt
Transfers
TR-301
*1 Paper with a Model Number is Canon specialty media. Refer to the instruction manual
supplied with the paper for detailed information on the printable side and notes on handling
paper. For information on the paper sizes available for each Canon genuine paper, visit our
website. You may not be able to purchase some Canon genuine papers depending on the
country or region of purchase. Paper is not sold in the US by Model Number. Purchase
paper by name.
*2 If the corners or edges of the paper are smudged, try to print with the Paper Thickness Lever
set to the right. It may improve print quality. Reset the Paper Thickness Lever after you finish
printing. For details on the Paper Thickness Lever, refer to “Front View” in “Main
Components” of the User’s Guide on-screen manual.
Before Using the Printer
5
*3 Proper feeding of paper may not be possible at the maximum capacity depending on the
type of paper or environmental conditions (either very high or low temperature and
humidity). In such cases, reduce the sheets of paper you load at a time to around half
(around 0.2 inches / 5 mm in paper stack height).
*4 Feeding this paper from the Front Tray can damage the printer. Load in the Rear Tray.
*5 We recommend that you remove the previously printed sheet from the Paper Output Tray
before continuously printing to avoid blurs and discoloration.
*6 When loading paper in stacks, the print side may be marked as it is fed in or sheets may be
stuck to one another causing them not to be fed properly. In this case, load one sheet at a
time.
*7 This paper cannot be used in Macintosh.
Important
Put unused paper back into the package, and store them avoiding heat, humidity, and direct
sunlight.
Note
For a detailed description of printing media types, refer to “Printing Media” in the User’s Guide onscreen manual.
z Media Types You Cannot Use
Do not use the following types of paper. Using such paper will not only produce unsatisfactory
results, but can also cause the printer to jam or malfunction. Additionally, when printing on A5 or
smaller sized paper, do not use paper thinner than a post card, including plain paper or notepad
paper cut to a small size.
z Folded, curled, or wrinkled paper
z Damp paper
z Paper that is too thin (weighing less than 17 lb / 64 gsm)
z Paper that is too thick (plain paper, except for Canon genuine paper, weighing more than
28 lb / 105 gsm)
z Picture postcards
z Postcards affixed with photos or stickers
z Any type of paper with holes
z Paper that is not rectangular
z Paper bound with staples or glue
z Paper with adhesives
z Paper decorated with glitter, etc.
6
Before Using the Printer
Hints for Handling the Paper Source
This printer offers two paper sources to load printing paper; the Rear Tray (A) and the Front Tray (B).
(A)
(B)
Here are some hints for handling these paper sources according to how you are using them.
Note
z Some types and sizes of paper are not loadable in the Front Tray and requires the use of the Rear Tray.
See “Paper Handling” on page 5. For details on loading paper, see “Loading Paper” on page 10.
z Printer driver settings may be required depending on the usage. For details on printer driver settings,
refer to the PC Printing Guide on-screen manual.
„ When Printing for the First Time
At purchase, the printer is set to feed from the Rear Tray.
If you are printing without changing paper source settings, load paper in the Rear Tray.
Note
For details on loading paper, see “Loading Paper in the Rear Tray” on page 10.
„ Changing the Paper Source
In the printer driver, select a Paper Source. For details on printer driver settings, see “Printing
with Windows” on page 17 or “Printing with Macintosh” on page 18.
Note
If you select Front for Plain Paper, the printer will automatically switch to the Front Tray only
when A4, Letter, or B5-sized paper is selected for Page Size (or Paper Size), and Plain Paper is
specified for Media Type.
Before Using the Printer
7
(A)
(A) Switch paper source here.
Note
z Some types and sizes of paper are not loadable in the Front Tray and requires the use of the
Rear Tray. See “Paper Handling” on page 5. For details on loading paper, see “Loading Paper”
on page 10.
z Printer driver settings may be required depending on the usage. For details on printer driver
settings, refer to the PC Printing Guide on-screen manual.
„ If You Print Regularly on Photo Paper as well as on Plain Paper
You can load photo paper in the Rear Tray and plain paper in the Front Tray.
You can print more efficiently by selecting Front for Plain Paper, since the paper source will be
switched automatically to the Front Tray for this paper.
(A)
(B)
(A) Rear Tray: Load paper of various types and sizes, including photo paper
(B) Front Tray: Load A4, Letter, or B5-sized plain paper.
8
Before Using the Printer
z Choosing the paper source to match the location of the printer
You can choose to use only either the Rear Tray or Front Tray according to the location of the
printer. For example, if you intend to install the printer in a small place, such as on a shelf with
minimal space, you can use just the Front Tray for printing.
Note
You cannot load paper other than A4, Letter, or B5-sized plain paper in the Front Tray. When using
any other type of paper, load it in the Rear Tray. For details on loading paper, see “Loading Paper”
on page 10.
Before Using the Printer
9
Loading Paper
Important
z If you cut plain paper to 4" x 6" / 101.6 x 152.4 mm, 5" x 7" / 127.0 x 177.8 mm, or 2.13" x 3.39" /
54.0 x 86.0 mm (credit card-size) for a trial print, it can cause paper jams.
z You cannot print on postcards affixed with photos or stickers.
z Always load paper in portrait orientation (A). Loading paper in landscape orientation (B) can cause the
paper to be jammed.
(A)
(B)
Note
z We recommend using genuine Canon photo media when printing photographs. For details on the
specialty media Canon provides for use with its various printers, see “Using Specialty Media” on
page 4.
When Printing on Plain Paper
z You can use general copy paper or Canon’s Super White Paper. When printing on both sides, we
recommend Canon’s Super White Paper Double-Sided.
Paper size:
– Standard sizes: Rear Tray: A4, B5, A5, Letter, Legal
Front Tray: A4, B5, Letter
– Non-standard sizes for the Rear Tray: 2.13 x 3.39 inches to 8.5 x 23 inches / 54.0 x 86.0 mm to
215.9 x 584.2 mm
Paper weight: 17 to 28 lb / 64 to 105 gsm (non-Canon genuine plain paper)
„ Loading Paper in the Rear Tray
1
Flatten the four corners of the paper before loading it.
Note
z Align the edges of paper neatly before loading. Loading paper without aligning the edges may
cause paper jams.
z If paper is curled, hold the opposing curled corners and gently bend them in the opposite
direction until the paper becomes completely flat. See “Paper is curled.” on page 58.
z To avoid curling, handle paper as follows.
– When you are not using the printer, remove paper from the Rear Tray, and put unused paper
back into the package and keep them on a level surface.
– Take out only the necessary number of sheets from the package, just before printing.
10
Before Using the Printer
2
Prepare to load paper.
(1) Open the Rear Tray and pull out the Paper
Support to support the paper.
(1)
(2) Open the Front Tray.
(4)
(3) Extend the Output Tray Extension.
Note
When closing the Output Tray Extension after
printing, lift it up slightly.
(4) Adjust the position of the Paper Thickness
Lever.
Set it to the right when printing on envelopes or
T-shirt transfers, and left when printing on any
other type of the paper. See “Paper Handling”
on page 5.
(2)
(3)
Note
If the corners or edges of the paper are smudged, try to print with the Paper Thickness Lever
set to the right. It may improve print quality.
Reset the Paper Thickness Lever to the left when you finish printing.
For details on the Paper Thickness Lever, refer to “Front View” in “Main Components” of the
User’s Guide on-screen manual.
3
Load the paper.
(1) Load the paper in the Rear Tray with the print
side facing UP.
(A)
(1)
.
Important
Do not load higher than the Load Limit Mark (A).
(2) Align the paper stack against the Cover Guide
on the right side of the Paper Support.
(3)
Note
Make sure that the Cover Guide is set upright
when you load paper in the Rear Tray.
(3) Pinch the Paper Guide and slide it against the
left side of the paper stack.
4
(2)
Select Rear Tray for Paper Source, and the size and type of the loaded paper in
Page Size (Paper Size) and Media Type in the printer driver.
Note
For details on printer driver settings, see “Printing with Windows” on page 17 or “Printing with
Macintosh” on page 18.
Before Using the Printer
11
„ Loading Paper in the Front Tray
You can load A4, Letter, or B5-sized plain paper (such as Canon Super White Paper SW-201) in
the Front Tray. You cannot load any other paper in the Front Tray.
1
Flatten the four corners of the paper before loading it.
See “Flatten the four corners of the paper before loading it.” on page 10.
2
Prepare to load paper.
(1) Open the Front Tray.
(3)
(2) Extend the Output Tray Extension.
(3) Set the Paper Thickness Lever to the left.
.
Note
Reset the Paper Thickness Lever to the left when
you finish printing. For details on the Paper
Thickness Lever, refer to “Front View” in “Main
Components” of the User’s Guide on-screen
manual.
(1)
3
(2)
Load the paper with the print side facing DOWN.
(1) Load the paper into the Front Tray with the
print side facing DOWN and the leading edge
to the far side.
(A)
(1)
.
Important
Do not load higher than the Load Limit Mark (A).
(2) Align the right edge of the paper stack against
the inner face of the Front Tray.
(3) Align the near and left edges of the paper stack
with the Paper Size Mark.
(4) Pinch the Paper Guide and slide it until it lightly
touches the left side of the loaded paper stack.
(2)
(4)
.
Important
If the Paper Guide is pressed too firmly against
the side of the loaded paper, the paper may bend
and not feed properly.
.
Important
When loading paper in the Front Tray, refer to the
illustration left and make sure not to load paper with the
wrong side up.
12
Before Using the Printer
(3)
4
Select Front Tray for Paper Source, and the size and type of the loaded paper in
Page Size (or Paper Size) and Media Type in the printer driver.
Note
For details on printer driver settings, see “Printing with Windows” on page 17 or “Printing with
Macintosh” on page 18.
Before Using the Printer
13
Loading Envelopes
Envelopes must be fed from the Rear Tray. Use either European DL or US Comm. Env. #10-sized
envelope.
Important
z Do not use the following envelopes:
– Envelopes with a double flap (or sticker flaps)
– Envelopes with an embossed or treated surface
– Envelopes with pressure seals
– Envelopes whose gummed flaps are already moistened and adhesive
z Select either DL Env. or Comm. Env. #10 in the printer driver according to the envelope size you are
using. If you do not, the address will be printed in the wrong direction.
z In Windows, print guidance will be displayed when envelopes are printed. To prevent display of print
guidance, refer to “Printing Envelopes” in the PC Printing Guide on-screen manual.
1
Prepare the envelopes.
z Press down on all four corners and edges of the envelopes to flatten them.
z If the envelopes are curled, hold the opposite corners and gently twist them in the opposite
direction.
z If the flap of an envelope is curled, flatten it.
z If the leading edge of an envelope is puffed up or curled, use a pen to press the envelope
flat and sharpen the crease.
Press the envelope flat, working from the middle to the edge.
* The above illustrations show a side view of the leading edge of the envelope.
Important
The envelopes may jam in the printer if they are not flat or the edges are not aligned.
Make sure that no curl or puff exceeds 0.1 inches / 3 mm.
14
Before Using the Printer
2
Retract the Paper Support.
.
Important
Envelopes may not be fed properly if the Paper Support is extended.
3
Load the envelopes.
(2)
(1) Load the envelope against the Cover Guide
(the right side of the Paper Support). Load with
the address side facing UP and the rear flaps
DOWN on the left. Up to 10 envelopes can be
loaded at once.
.
(B) (1)
(3)
Important
Make sure that the Cover Guide is set upright,
when you load paper in the Rear Tray.
(2) Pinch the Paper Guide and slide it against the
left side of the envelope.
(A)
(3) Set the Paper Thickness Lever to the right.
(A) Printing orientation
(B) Make sure the flaps are folded.
.
Note
Reset the Paper Thickness Lever to the left when
you finish printing. For details on the Paper
Thickness Lever, refer to “Front View” in “Main
Components” of the User’s Guide on-screen
manual.
4
Specify the settings in the printer driver.
(1) Select Envelope in Media Type.
(2) Select the size for envelopes.
In Windows, select DL Env. or Comm. Env. #10 in Page Size.
In Macintosh, select DL Envelope or #10 Envelope in Paper Size.
(3) Select Landscape in Orientation.
.
Important
Be sure to set the printer driver setting properly. If you do not, the address will be printed in the
wrong direction.
Note
For details on printer driver settings, see “Printing with Windows” on page 17 or “Printing with
Macintosh” on page 18.
Before Using the Printer
15
Loading Small-Sized Paper
You can use 4" x 6" / 101.6 x 152.4 mm, 5" x 7" / 127.0 x 177.8 mm, and Credit card-sized papers.
.
Important
Small-sized paper must be fed from the Rear Tray.
„ Loading Small-Sized Paper in the Rear Tray
1
Load the paper.
(1) Load the paper into the Rear Tray with the print
side facing UP.
(3)
(1)
(2) Align the paper stack against the Cover Guide
on the right side of the Paper Support.
.
Note
Make sure that the Cover Guide is set upright
when you load paper in the Rear Tray.
(3) Pinch the Paper Guide and slide it against the
left side of the paper stack.
(2)
2
Select Rear Tray for Paper Source, and the size and type of the loaded paper in
Page Size (or Paper Size) and Media Type in the printer driver.
.
Note
For details on printer driver settings, see “Printing with Windows” on page 17 or “Printing with
Macintosh” on page 18.
16
Before Using the Printer
Printing from Your Computer
This section describes the procedure for basic printing.
Printing with Windows
1
Turn on the printer and load the paper in the printer.
See “Turning the Printer On and Off” on page 2 and “Loading Printing Paper” on page 4.
2
3
4
5
Create a document or open a file to print using an appropriate application software.
Select Print on the application software’s File
menu.
Make sure that Canon XXX (where “XXX” is
your printer’s name) is selected in Select
Printer, and click Preferences (or
Properties).
Specify the required settings and click OK.
You can change the paper source to be used with
the printer driver. For details, refer to “Changing the
Paper Source” in the User’s Guide on-screen
manual.
Note
For details on other printer driver functions, click
Help or Instructions to view the online help or the
PC Printing Guide on-screen manual.
Instructions is only displayed when the on-screen
manuals are installed.
6
Click Print (or OK).
Printing from Your Computer
17
Printing with Macintosh
1
Turn on the printer and load the paper in the printer.
See “Turning the Printer On and Off” on page 2 and “Loading Printing Paper” on page 4.
2
3
4
5
6
7
8
9
Create a document or open a file to print using an appropriate application software.
Select Page Setup on the application
software’s File menu.
Make sure that your printer’s name is
selected in Format for.
Select the desired paper size in Paper Size.
Click OK.
Select Print on the application software’s File menu.
Select Quality & Media in the pop-up menu.
Specify the required settings.
You can change the paper source to be used with
the printer driver. For details, refer to “Changing the
Paper Source” in the User's Guide on-screen
manual.
Note
For details on other printer driver functions, click
to view the PC Printing Guide on-screen manual. If
the on-screen manuals are not installed, the PC
Printing Guide on-screen manual is not displayed
even if
is clicked.
10 Click Print.
18
Printing from Your Computer
Printing Photographs Directly from a
Compliant Device
You can connect a PictBridge compliant device such as a digital camera, camcorder, or mobile
phone using a USB cable recommended by the device’s manufacturer, and print recorded images
directly without using a computer.
z Connectable Devices
PictBridge is an industry standard enabling a range of digital photo solutions, including the direct
printing of photos from a digital still camera, camcorder or mobile phone* without the need to use
a computer. A device can be connected to this printer for direct printing regardless of the
manufacturer or the model as long as it complies with the PictBridge standard.
* PictBridge compatible digital still cameras, digital camcorders, and camera-equipped mobile
phones are hereafter collectively referred to as “PictBridge compliant device”.
A device with this mark is PictBridge compliant.
z Printable Image Data Format
This printer prints images taken with a DCF (Design rule for Camera File system) ver. 1.0/2.0compatible digital camera (Exif ver. 2.2/2.21 compliant), as well as PNG files.
Printing Photographs Directly from a Compliant Device
To connect a PictBridge compliant device to this printer, use a USB cable recommended by the
device’s manufacturer.
Caution
Do not connect any equipment other than PictBridge compliant devices to the Direct Print Port of the
printer. If you do so, electric shock, fire, or damage to the printer could result.
Important
Never disconnect the USB cable during printing unless when explicitly allowed to by the PictBridge
compliant device. When disconnecting the USB cable between the PictBridge compliant device and
printer, follow the instructions given in the device’s instruction manual.
Note
When printing photos with the PictBridge compliant device connected to the printer, we recommend the
use of the AC adapter supplied with the device. If you are using the device battery, be sure to charge it
fully.
1
Prepare for printing.
(1) Turn on the printer.
See “Turning the Printer On and Off” on page 2.
(2) Load paper.
See “Loading Printing Paper” on page 4
Note
When printing directly from a PictBridge compliant device, you can only use the Rear Tray as the
paper source. Do not load paper in the Front Tray.
Printing Photographs Directly from a Compliant Device
19
2
Connect the PictBridge compliant device to the printer.
Note
Depending on the model or brand of your device, you may have to select a print mode compliant
with PictBridge before connecting the device. You may also have to turn on the device or select
Play mode manually after connecting the device to the printer.
Perform necessary operations on the PictBridge compliant device before connecting it to this
printer according to instructions given in the device’s instruction manual.
(1) Make sure that the PictBridge compliant
device is turned off.
(2) Connect the PictBridge compliant device to
the printer using a USB cable recommended
by the manufacturer of the device.
The device turns on automatically.
If your device does not turn on automatically,
turn it on manually.
(3) Set up the PictBridge compliant device for
direct printing.
will appear on the LCD of the device
when the printer is correctly connected.
(2)
3
Specify the print settings such as paper type and layout.
See “About PictBridge Print Settings” on page 21.
You can make settings using the menu on the LCD of your PictBridge compliant device.
Select the size and type of paper that you loaded in the printer.
4
20
Start printing from your PictBridge compliant device.
Printing Photographs Directly from a Compliant Device
About PictBridge Print Settings
„ Settings on a PictBridge Compliant Device
This section describes the print settings on a PictBridge compliant device. When operating the
device, be sure to follow the instructions given in the instruction manual of your PictBridge
compliant device.
Note
z In the following description, names of setting items are given according to those used in Canonbrand PictBridge compliant devices. Setting item names may be different depending on the
brand or model of your device.
z Some setting items explained below may not be available on some devices.
When you cannot change print settings on a device, the printer prints images as follows:
– Paper size: 4" x 6"/101.6 x 152.4 mm
– Paper type: Photo
– Layout: 1-up, Borderless
– Date/File No. Print: Off (not printed)
– Image Optimize: On (the shooting information will be used for optimized printing)
z Paper size and Paper type Settings
The following sizes and types of printing paper can be used when printing from a PictBridge
compliant device.
z Paper size
4" x 6" / 101.6 x 152.4 mm, 5" x 7" / 127.0 x 177.8 mm*1,
Credit card, 8" x 10" / 203.2 x 254.0 mm, A4, Letter, Wide*1
z Paper type
Paper Type Setting
Loadable Paper*3
Plain Paper*2
Super White Paper or other plain paper
Photo
Photo Paper Plus Glossy
Glossy Photo Paper
Glossy Photo Paper “Everyday Use”
Photo Paper Glossy
Photo Paper Plus Semi-gloss*4
Photo Stickers*5
Fast Photo
Photo Paper Pro
The available page sizes vary depending on the media type. For details, visit our website.
*1 Can be selected only on certain Canon-brand PictBridge compliant devices.
*2 Plain Paper can be selected for Paper type only when Paper size is set to A4 or 8.5" x
11" (Letter). When Paper type is set to Plain Paper, borderless printing will be disabled
even when Layout is set to Borderless.
*3 You may not be able to purchase some Canon genuine papers depending on the country
or region of purchase.
*4 When printing on Photo Paper Plus Semi-gloss 8" x 10" / 203.2 x 254.0 mm (SG-201),
select 20 x 25 cm/8" x 10" for Paper size and Default for Paper type.
*5 Exclusively used to print photo stickers. When printing on sticker paper, select 10 x 15
cm/4" x 6" in Paper size and Photo for Paper type. Do not set Layout to Borderless.
Printing Photographs Directly from a Compliant Device
21
z Layout Setting
Various layout options are available.
z Bordered/Borderless: You can select whether or not to print an image with a border.
z N-up: You can use this option when printing on sticker paper, or A4- or Letter-sized paper.
Sticker paper: When you select 10 x 15 cm/4" x 6" for Paper size, you can print 16 images
on a single sheet of paper.
A4 or Letter-sized paper: When you select A4 or 8.5" x 11" (Letter) for Paper size, you can
print 4 images on a single sheet of paper.
z Date/File No. Print Setting
You can specify whether the date and/or file number will be printed.
Note
z If the images already have dates superimposed when shot, set this PictBridge setting item to
Off. If you select Date, File No., or Both, the date and/or file number will be printed over the
date printed by the device’s function.
z Depending on the paper size and layout, the date will only be printed even when Both is
selected.
z Image Optimize Setting
You can select the optimization method to obtain high print quality. When you select On, the
shooting information is used to print the optimized image.
If you are using a Canon-brand PictBridge compliant device, the following additional options may
be available, depending on the model.
– VIVID makes green and blue more lively.
– NR (Noise Reduction) reduces the noise on blue areas like the sky as well as on black areas.
z Trimming Setting
You can select an area to print.
22
Printing Photographs Directly from a Compliant Device
Routine Maintenance
Replacing an Ink Tank
This section explains the way to confirm the ink status and the procedure to replace ink tanks.
When ink runs out or other errors occur, the ALARM lamp flashes orange to inform you of the error.
See “ALARM Lamp Flashes Orange” on page 64 and confirm how to handle it. When printing from
your computer, error messages appear on your computer screen as well.
Note
z Be sure to install the ink tanks in the correct order indicated by the label on the Print Head Holder. The
printer will not print if an ink tank is installed in the incorrect position.
z For information on the compatible ink tanks, refer to the back cover of this guide.
z If printing becomes faint or white streaks appear despite sufficient ink levels, see “When Printing
Becomes Faint or Colors Are Incorrect” on page 29.
„ Getting the Ink Status Information
You can confirm the status of ink tanks in the following two ways:
z “With the Ink Lamps” on page 23
z “With the Computer Screen” on page 24
z With the Ink Lamps
You can confirm the status of each ink tank by the ink lamps. Open the Top Cover of the printer
to confirm how the ink lamps light or flash.
z Ink lamp is on
The ink tank is correctly set and there is enough ink remaining to print.
z Ink lamp is flashing
Flashing slowly (at around 3-second intervals)
......Repeats
Ink is low. You can continue printing for a while, but we recommend you to have a new ink
tank available.
Flashing quickly (at around 1-second intervals)
......Repeats
The ink tank is inserted in the wrong position or it is empty. Ensure that the ink tank is in the
correct position as directed by the label on the Print Head Holder. If the position is correct and
its lamp flashes, it is empty. Replace it with a new one.
z Ink lamp is off
The tank is not set properly. Press the
mark on the ink tank until the tank clicks into place.
If it does not click into place, make sure that all packaging material is peeled off the ink tank.
See “Prepare the replacement tank.” on page 26. If the lamps are still off after reinserting the
ink tanks, there has been an error and the printer cannot print.
Routine Maintenance
23
z With the Computer Screen
You can confirm the status of each ink tank on the printer status monitor (Windows) and Canon
IJ Printer Utility (Macintosh).
(A)
(A)
(A) Confirm whether any symbols are displayed here.
Ink is low. You can continue printing for a while, but we recommend you to have a new ink
tank available.
Ink may have run out. Confirm the number of the times the ALARM lamp is flashing, and
see “Four Flashes: Ink tank is not installed properly. / Ink may have run out.” on page 64 or
“Sixteen Flashes: Ink has run out.” on page 65 in “ALARM Lamp Flashes Orange” on
page 64, and take appropriate action.
Note
Message may be displayed during printing. Confirm the displayed message and take appropriate
action.
Follow the procedure below to open each of the confirmation screens.
(1) Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from Control Panel” in
“Opening the Printer Properties Dialog Box (Windows)” of the User’s Guide on-screen
manual.
(2) Click View Printer Status on the Maintenance sheet.
To confirm the ink tank information, click the Ink Details menu.
Note
You can also display the printer status monitor by clicking the Canon XXX (where “XXX” is your
printer’s name) which appears on the taskbar during printing.
(1) Open the Canon IJ Printer Utility.
Refer to “Opening the Canon IJ Printer Utility (Macintosh)” in the User’s Guide on-screen
manual.
(2) Select Ink Level Information in the pop-up menu.
To confirm the ink tank information, click Ink Details.
24
Routine Maintenance
„ Replacing Ink Tanks
When ink tanks run out of ink, replace them using the following steps.
Important
Handling Ink
z To maintain optimal printing quality, we recommend the use of specified Canon brand ink tanks.
Refilling ink is not recommended.
z Once you remove an ink tank, replace it immediately. Do not leave the printer with ink tanks
removed.
z Replace empty tanks with new ones. Inserting partially used ink tanks may cause the nozzles to
clog. Furthermore, with such tanks, the printer will not be able to inform you when to replace the
tanks properly.
z Once an ink tank has been installed, do not remove it from the printer and leave it out in the
open. This will cause the ink tank to dry out, and the printer may not operate properly when it is
reinstalled. To maintain optimal printing quality, use an ink tank within six months of first use.
z Color ink may be consumed even when printing a black-and-white document or when blackand-white printing is specified.
Color ink is also consumed in Print Head Cleaning and Print Head Deep Cleaning, which may
be necessary to maintain the printer’s performance. When an ink tank is out of ink, replace it
immediately with a new one.
1
2
Open the Front Tray.
Make sure that the printer is on, and then open the Top Cover.
The Print Head Holder moves to the center.
Caution
z Do not hold the Print Head Holder to stop or move it.
z Do not touch the metallic parts inside the printer.
Important
If the Top Cover is left open for more than 10 minutes, the Print Head Holder moves to the right.
Close and reopen the Top Cover to return the holder to the center.
3
Remove the ink tank whose lamp is flashing fast.
(1) Push the tab and remove the ink tank.
Important
z Handle ink tanks carefully to avoid staining clothing
or the surrounding area.
z Discard empty ink tanks according to the local laws
and regulations regarding disposal of consumables.
Note
z Do not remove more than one ink tank at a time. Be
sure to replace ink tanks one by one when
replacing more than one ink tank.
z For details on ink tank flashing speed, see “Getting
the Ink Status Information” on page 23.
(A)
(A) Do NOT touch the Print Head Lock
Lever; remove only the ink tank.
Routine Maintenance
25
4
Prepare the replacement tank.
(1) Remove the new ink tank from its packaging.
(A)
(2) Pull the orange tape (A) in the direction of the
arrow to peel off the protective film.
(3) Remove the film (B) completely.
Important
Make sure that the protective film does not remain
on the air hole (C). If the air hole is blocked with
the remaining film, ink may leak out or may not
eject properly.
(B)
(C)
(4) Remove the orange protective cap from the
bottom of the ink tank.
Discard the cap once it is removed.
Important
z Do not touch the electrical contacts (E) on the ink
tank. Doing so can cause the printer to malfunction
or become unable to print.
z Be sure to remove the clear film from the ink tank in
the exact order shown in step 4-(1), as failure to
follow this step may cause the ink to leak and stain
your clothes and hands.
z Do not squeeze the side of ink tanks as this may
cause the ink to leak out and stain your clothes and
hands.
z Do not reattach the protective cap once you have
removed it. Discard it according to the local laws
and regulations regarding disposal of consumables.
z Do not touch the open ink port once the protective
cap is removed, as this may prevent the ink from
being ejected properly.
z Be careful not to stain your clothes and hands with
ink on the removed protective cap.
26
Routine Maintenance
(D)
(E)
(D) Carefully hold the protective cap
when removing it to prevent the
ink from staining your fingers.
5
Install the ink tank.
(1) Insert the front end of the ink tank into the Print
Head.
Make sure the position of the tank matches the
label (A).
(A)
(2) Press on the
mark on the ink tank until
the ink tank snaps firmly into place.
(3) Make sure that the ink lamp lights up red.
(1)
Important
The printer cannot be used unless all the ink tanks are
installed.
(3)
(2)
6
Close the Top Cover.
Note
z If the ALARM lamp still flashes orange after the Top Cover is closed, see “ALARM Lamp
Flashes Orange” on page 64.
z When you start printing after replacing the ink tank, Print Head Cleaning is performed
automatically. Do not perform any other operations until Print Head Cleaning finishes. The
POWER lamp flashes green during cleaning.
Routine Maintenance
27
Keeping the Best Printing Results
To avoid drying of the Print Head and clogging of the nozzles, note the following.
Note
z Ink may blur depending on the paper in the following cases;
– Printed area is traced with a highlight pen or paint-stick, or
– Printed area is traced stained with water or sweat
z If the print head nozzles get clogged, printouts will become faint or particular colors will not be printed
properly. For details, “When Printing Becomes Faint or Colors Are Incorrect” on page 29.
„ When You Turn Off the Printer
Follow the procedure below to turn off the printer.
(1) Press the POWER button to turn off the printer.
(2) Confirm that the POWER lamp has gone out.
This takes a few seconds or as long as around 30 seconds.
(3) Unplug the power cord from the wall outlet.
If you are using a power outlet strip, you can switch it off instead.
When you press the POWER button to turn off the printer, the printer automatically puts a
protective cap on the Print Head to prevent the ink from drying. If you remove the power cord or
switch off the power outlet strip before the POWER lamp goes out, this capping will not be done
properly, causing the Print Head to dry and clog.
„ When You Are Not Using the Printer for a Long Time
When you are not using the printer for a long time, print in both black & white and in color, or
perform Print Head Cleaning, about once a month to prevent degradation of the Print Head.
Numerous nozzles are installed in the Print Head for high-precision printing. Just as the
uncapped tip of a ballpoint pen or marker becomes dry and unusable if it is not used for a long
period of time, the print head nozzles become blocked by dried ink. Periodically printing or
cleaning the Print Head can prevent this blockage.
28
Routine Maintenance
When Printing Becomes Faint or Colors Are Incorrect
When printing becomes faint or colors are incorrect even if ink remains in the ink tanks, the print
head nozzles are probably clogged. Print the nozzle check pattern to confirm the condition of the
nozzles and then perform Print Head Cleaning.
If print results are not satisfactory, performing Print Head Alignment may improve print quality.
Note
Before performing maintenance
z Open the Top Cover and make sure that all lamps for the ink tanks are lit red.
If not, see “Getting the Ink Status Information” on page 23 and take the appropriate action.
z Make sure that the ink tank is set properly. See “Replacing Ink Tanks” on page 25.
z Make sure that all the orange tapes have been peeled off.
z If the ALARM lamp flashes orange, see “ALARM Lamp Flashes Orange” on page 64.
z Increase the Print Quality setting in the printer driver settings.
Refer to the PC Printing Guide on-screen manual.
Step 1
See “Printing the Nozzle Check Pattern” on page 30.
If lines are missing or if white streaks appear
After cleaning the
Print Head, print
and examine the
nozzle check
pattern.
Step 2
See “Print Head Cleaning” on page 33.
If the problem is not resolved after performing
Print Head Cleaning twice
Step 3
See “Print Head Deep Cleaning” on page 36.
Note
If Print Head Deep Cleaning does not resolve the problem, the Print Head may be damaged. Contact your
Canon Service representative.
z If the Ruled Lines Are Shifted
See “Aligning the Print Head” on page 38.
Routine Maintenance
29
Printing the Nozzle Check Pattern
Print the nozzle check pattern to determine whether the ink ejects properly from the print head
nozzles.
Note
z You cannot feed paper from the Front Tray to print Nozzle Check Pattern. Always load paper in the
Rear Tray.
Printing the Nozzle Check Pattern Without a Computer
z Nozzle check pattern printing can be performed also from the printer itself using the RESUME/CANCEL
button.
1.
2.
3.
4.
With the printer on, load a sheet of A4 or Letter-sized plain paper in the Rear Tray.
Set the Paper Thickness Lever to the left.
Open the Front Tray and extend the Output Tray Extension.
Hold down the RESUME/CANCEL button until the POWER lamp flashes green twice, and
then release it immediately.
The nozzle check pattern is printed. Do not open the Top Cover while printing.
Examine the pattern and take the appropriate action. See “Examining the Nozzle Check Pattern” on
page 32.
1
2
Make sure that the printer is on and then load a sheet of A4 or Letter-sized plain
paper in the Rear Tray.
Open the Front Tray and extend the Output Tray Extension.
Set the Paper Thickness Lever to the left.
For details on the Paper Thickness Lever, refer to “Front View” in “Main Components” of the
User’s Guide on-screen manual.
3
4
Open the printer properties dialog box.
Print the Nozzle Check Pattern.
(1) Click the Maintenance tab.
(2) Click Nozzle Check.
(3) Confirm the displayed message and click Print
Check Pattern.
The nozzle check pattern is printed. Do not
open the Top Cover while printing.
Note
Clicking Initial Check Items displays the items to
be checked before printing the pattern.
5
Examine the pattern and take the appropriate action.
See “Examining the Nozzle Check Pattern” on page 32.
30
Routine Maintenance
1
2
Make sure that the printer is on and then load a sheet of A4 or Letter-sized plain
paper in the Rear Tray.
Open the Front Tray and extend the Output Tray Extension.
Set the Paper Thickness Lever to the left.
For details on the Paper Thickness Lever, refer to “Front View” in “Main Components” of the
User’s Guide on-screen manual.
3
4
Open the Canon IJ Printer Utility dialog box.
Print the Nozzle Check Pattern.
(1) Select Test Print in the pop-up menu.
(2) Click Nozzle Check.
(3) Confirm the displayed message and click Print
Check Pattern.
The nozzle check pattern is printed. Do not open
the Top Cover while printing.
Note
Clicking Initial Check Items displays the items to
be checked before printing the pattern.
5
Examine the pattern and take the appropriate action.
See “Examining the Nozzle Check Pattern” on page 32.
Routine Maintenance
31
Examining the Nozzle Check Pattern
Examine the nozzle check pattern output by the printer, and clean the Print Head if necessary.
Note
The nozzle check pattern will not be printed correctly if there is not enough ink. Replace the ink tank if the
remaining amount of ink is insufficient.
See “Replacing an Ink Tank” on page 23.
1
Confirm the printed nozzle check pattern.
(1)
(2)
(1) If lines of this pattern are missing, the Black print head nozzle needs cleaning.
Example: When lines are missing
(2) If these patterns have white streaks, the Color print head nozzle needs cleaning.
Example: When white streaks appear
2
When cleaning is necessary, click Cleaning on the Pattern Check dialog box.
To proceed to cleaning of the Print Head, go to step 4-(3) of the Windows or Macintosh Print
Head Cleaning procedure, depending on your platform. See “Print Head Cleaning” on
page 33.
If no lines of the group (1) pattern are missing and the group (2) patterns have no white
streaks, click Exit or Quit to exit nozzle check pattern examination.
32
Routine Maintenance
Print Head Cleaning
Clean the Print Head if lines are missing or if white streaks appear in the printed nozzle check
pattern. Cleaning unclogs the nozzles and restores the print head condition. Note that cleaning the
Print Head causes used ink to be absorbed in the ink absorber. Cleaning the Print Head consumes
ink, so perform Print Head Cleaning only when necessary.
Note
Cleaning the Print Head Without a Computer
The Print Head can also be cleaned from the printer itself, using the RESUME/CANCEL button.
1. Make sure that the printer is on.
2. Hold down the RESUME/CANCEL button until the POWER lamp flashes green once, and
then release it immediately.
If you click Cleaning on the Pattern Check dialog box that is displayed after printing the nozzle
check pattern, the Print Head Cleaning dialog box shown in of step 4-(3) in the following procedure
will appear.
1
2
3
4
Make sure that the printer is on.
Open the Front Tray and extend the Output Tray Extension.
Open the printer properties dialog box.
Start Print Head Cleaning.
(1) Click the Maintenance tab.
(2) Click Cleaning.
(3) Select the ink group to be cleaned.
(4) Click Execute.
Print Head Cleaning starts when the POWER
lamp starts flashing green.
Do not perform any other operations until Print
Head Cleaning finishes. This takes about 50
seconds.
(3)
(4)
Note
Clicking Initial Check Items displays the items to
be checked before cleaning.
(5) Load a sheet of A4 or Letter-sized plain paper in the Rear Tray and set the Paper
Thickness Lever to the left.
For details on the Paper Thickness Lever, refer to “Front View” in “Main Components” of
the User’s Guide on-screen manual.
Routine Maintenance
33
(6) Confirm the displayed message and click Print Check Pattern.
The nozzle check pattern is printed.
Do not perform any other operations until the nozzle check pattern finishes printing.
Note
The nozzle check pattern will not be printed correctly if there is not enough ink. Replace the ink
tank if the remaining amount of ink is insufficient. See “Replacing an Ink Tank” on page 23.
5
Check the print head condition with the printed nozzle check pattern, and take
appropriate action.
See “Examining the Nozzle Check Pattern” on page 32.
Note
If the problem is not resolved after performing steps 4 and 5 twice, try Print Head Deep Cleaning.
See “Print Head Deep Cleaning” on page 36.
If you click Cleaning on the Pattern Check dialog box that is displayed after printing the nozzle
check pattern, the Print Head Cleaning dialog box shown in of step 4-(3) in the following procedure
will appear.
1
2
3
4
Make sure that the printer is on.
Open the Front Tray and extend the Output Tray Extension.
Open the Canon IJ Printer Utility dialog box.
Start Print Head Cleaning.
(1) Make sure that Cleaning is selected in the pop-up menu.
(2) Click Cleaning.
(3) Select the ink group to be cleaned.
(4) Click OK.
Print Head Cleaning starts when the POWER
lamp starts flashing green.
Do not perform any other operations until Print
Head Cleaning finishes. This takes about 50
seconds.
(3)
Note
Clicking Initial Check Items displays the items to
(4)
be checked before cleaning.
(5) Load a sheet of A4 or Letter-sized plain paper in the Rear Tray and set the Paper
Thickness Lever to the left.
For details on the Paper Thickness Lever, refer to “Front View” in “Main Components” of
the User’s Guide on-screen manual.
34
Routine Maintenance
(6) Confirm the displayed message and click Print Check Pattern.
The nozzle check pattern is printed.
Do not perform any other operations until the nozzle check pattern finishes printing.
Note
The nozzle check pattern will not be printed correctly if there is not enough ink. Replace the ink
tank if the remaining amount of ink is insufficient.
See “Replacing an Ink Tank” on page 23.
5
Check the print head condition with the printed nozzle check pattern, and take
appropriate action.
See “Examining the Nozzle Check Pattern” on page 32.
Note
If the problem is not resolved after performing steps 4 and 5 twice, try Print Head Deep Cleaning.
See “Print Head Deep Cleaning” on page 36.
Routine Maintenance
35
Print Head Deep Cleaning
If print quality does not improve by standard Print Head Cleaning, try Print Head Deep Cleaning,
which is a more powerful process. Note that cleaning the Print Head causes used ink to be absorbed
in the ink absorber. Print Head Deep Cleaning consumes more ink than standard Print Head
Cleaning, so perform this procedure only when necessary.
1
2
3
4
Make sure that the printer is on.
Open the Front Tray and extend the Output Tray Extension.
Open the printer properties dialog box.
Start Print Head Deep Cleaning.
(1) Click the Maintenance tab.
(2) Click Deep Cleaning.
(3) Select the ink group to be deeply cleaned.
(4) Click Execute.
(3)
(4)
(5) Confirm the displayed message and click OK.
Print Head Deep Cleaning starts when the POWER lamp starts flashing green.
Do not perform any other operations until Print Head Deep Cleaning finishes. This takes
about 100 seconds.
Note
Clicking Initial Check Items displays the items to be checked before deep cleaning.
5
Check the condition of the Print Head.
(1) Load a sheet of A4 or Letter-sized plain paper in the Rear Tray and set the Paper
Thickness Lever to the left.
For details on the Paper Thickness Lever, refer to “Front View” in “Main Components” of
the User’s Guide on-screen manual.
(2) Print the nozzle check pattern to check the print head condition.
See “Printing the Nozzle Check Pattern” on page 30.
If a particular color is not printed properly, replace the ink tank of that color.
See “Replacing an Ink Tank” on page 23.
(3) If the print head nozzles are still not clean, turn off the printer and perform another Print
Head Deep Cleaning after 24 hours.
(4) If this does not solve the problem, the Print Head may be damaged. Contact your Canon
Service representative.
36
Routine Maintenance
1
2
3
4
Make sure that the printer is on.
Open the Front Tray and extend the Output Tray Extension.
Open the Canon IJ Printer Utility dialog box.
Start Print Head Deep Cleaning.
(1) Make sure that Cleaning is selected in the pop-up menu.
(2) Click Deep Cleaning.
(3) Select the ink group to be deeply cleaned.
(4) Click OK.
Print Head Deep Cleaning starts when the
POWER lamp starts flashing green.
Do not perform any other operations until Print
Head Deep Cleaning finishes. This takes about
100 seconds.
Note
Clicking Initial Check Items displays the items to
be checked before deep cleaning.
(3)
5
(4)
Check the condition of the Print Head.
(1) Load a sheet of A4 or Letter-sized plain paper in the Rear Tray and set the Paper
Thickness Lever to the left.
For details on the Paper Thickness Lever, refer to “Front View” in “Main Components” of
the User’s Guide on-screen manual.
(2) Print the nozzle check pattern to check the print head condition.
See “Printing the Nozzle Check Pattern” on page 30.
If a particular color is not printed properly, replace the ink tank of that color.
See “Replacing an Ink Tank” on page 23.
(3) If the print head nozzles are still not clean, turn off the printer and perform another Print
Head Deep Cleaning after 24 hours.
(4) If this does not solve the problem, the Print Head may be damaged. Contact your Canon
Service representative.
Routine Maintenance
37
Aligning the Print Head
If ruled lines are printed misaligned or print results are otherwise unsatisfactory, adjust the print head
position.
Important
You cannot feed paper from the Front Tray when performing Print Head Alignment. Always load paper in
the Rear Tray.
Note
The print head alignment pattern is printed in black and blue only.
1
Make sure that the printer is on and then load two sheets of A4 or Letter-sized plain
paper in the Rear Tray.
Set the Paper Thickness Lever to the left.
For details on the Paper Thickness Lever, refer to “Front View” in “Main Components” of the
User’s Guide on-screen manual.
Important
You cannot print the print head alignment pattern if paper of size other than A4 or Letter is loaded.
Be sure to use A4 or Letter-sized plain paper.
2
3
4
Open the Front Tray and extend the Output Tray Extension.
Open the printer properties dialog box.
Print the pattern.
(1) Click the Maintenance tab.
(1)
(2) Click Print Head Alignment.
(2)
(3) Confirm the displayed message and click Print
Head Alignment.
The print head alignment pattern is printed.
Important
Do not open the Top Cover while printing.
Note
Clicking Print Alignment Value prints the current
settings and finishes Print Head Alignment.
38
Routine Maintenance
(4) After the pattern is printed, click Yes.
The dialog for entering a print head alignment
value is displayed.
5
Look at the first printout and adjust the print
head position.
(1) Check the printed patterns and select the
number of the pattern in column A that has the
least noticeable streaks.
Note
If it is difficult to pick the best pattern, pick the
setting that produces the least noticeable vertical
white streaks.
(A)
(B)
(A) Less noticeable vertical white streaks
(B) More noticeable vertical white streaks
(2) Repeat the procedure until you finish inputting
the pattern number for column K, then click
OK.
(3) Confirm the displayed message and click OK.
The second pattern is printed. Do not open the
Top Cover while printing.
Routine Maintenance
39
6
Look at the second printout and adjust the
print head position.
(1) Check the printed patterns and select the
number of the pattern in column L and M that
has the least noticeable horizontal white
streaks, and click OK.
In the same way in step 5-(1), select the
number.
Note
If it is difficult to pick the best pattern, pick the
setting that produces the least noticeable
horizontal white streaks.
(C)
(D)
(C) Less noticeable horizontal white streaks
(D) More noticeable horizontal white streaks
(2) Confirm the displayed message and click OK.
40
Routine Maintenance
1
Make sure that the printer is on and load two sheets of A4 or Letter-sized plain
paper in the Rear Tray.
Set the Paper Thickness Lever to the left.
For details on the Paper Thickness Lever, refer to “Front View” in “Main Components” of the
User’s Guide on-screen manual.
Important
You cannot print the print head alignment pattern if paper of size other than A4 or Letter is loaded.
Be sure to use A4 or Letter-sized plain paper.
2
3
4
Open the Front Tray and extend the Output Tray Extension.
Open the Canon IJ Printer Utility dialog box.
Print the pattern.
(1) Select Test Print in the pop-up menu.
(2) Click Print Head Alignment.
(1)
(2)
(3) Confirm the displayed message and click Print
Head Alignment.
The print alignment pattern is printed.
The dialog for entering a print head alignment
value is displayed.
Important
Do not open the Top Cover while printing.
Note
Clicking Print Alignment Value prints the current settings and finishes Print Head Alignment.
Routine Maintenance
41
5
Look at the first printout and adjust the print
head position.
(1) Check the printed patterns and select the
number of the pattern in column A that has the
least noticeable streaks.
Note
If it is difficult to pick the best pattern, pick the
setting that produces the least noticeable vertical
white streaks.
(A)
(B)
(A) Less noticeable vertical white streaks
(B) More noticeable vertical white streaks
(2) Repeat the procedure until you finish inputting
the pattern number for column K, then click
Send.
(3) Confirm the displayed message and click OK.
The second pattern is printed. Do not open the
Top Cover while printing.
42
Routine Maintenance
6
Look at the second printout and adjust the
print head position.
(1) Check the printed patterns and select the
number of the pattern in column L and M that
has the least noticeable horizontal white
streaks, and click Send.
In the same way in step 5-(1), select the
number.
Note
If it is difficult to pick the best pattern, pick the
setting that produces the least noticeable
horizontal white streaks.
(C)
(D)
(C) Less noticeable horizontal white streaks
(D) More noticeable horizontal white streaks
Routine Maintenance
43
Cleaning Your Printer
This section describes the cleaning procedure that is needed to maintain your printer.
Caution
z Do not use tissue paper, paper towels, or similar materials for cleaning. Paper tissue powders or fine
threads may remain inside the printer and cause problems such as a blocked Print Head and poor
printing results. Use a soft cloth to avoid scratching the components.
z Never use volatile liquids such as thinners, benzene, acetone, or any other chemical cleaner to clean
the printer, as this may cause a malfunction or damage the printer’s surface.
„ Cleaning the Exterior of the Printer
Caution
Be sure to turn off the power and disconnect the power cord before cleaning the printer.
Important
z When cleaning the exterior of the printer, do not use tissue paper, rough-textured cloth, or
similar materials, as this may scratch the surface.
z Never use neutral detergent or volatile liquids such as thinners, benzene, acetone, or any other
chemical cleaner, as this may damage the surface.
Be sure to use a soft cloth such as eyeglasses cleaning cloth and wipe off dirt on the surface
with it gently. Smooth out wrinkles on the cloth if necessary before cleaning.
„ Cleaning the Paper Feed Roller (Roller Cleaning)
Clean the paper feed roller if paper is not fed properly. Cleaning the paper feed roller will wear
the roller, so perform this only when necessary.
z Cleaning the Paper Feed Roller of the Rear Tray
Cleaning the Paper Feed Roller of the Rear Tray consumes it, so perform this procedure only
when necessary.
1
2
3
4
5
Make sure that the printer is on and then remove any paper from the Rear Tray and
Front Tray.
Open the Paper Output Tray, and extend the Output Tray Extension.
Open the printer properties dialog box.
Click the Maintenance tab and then Roller Cleaning.
Confirm the displayed message, and then click OK.
The Paper Feed Roller will rotate as they clean.
6
44
Make sure that the paper feed roller stops rotating. When the message appears,
load three sheets of A4 or Letter-sized plain paper in the Rear Tray.
Routine Maintenance
7
Confirm the displayed message and click OK.
The paper that is loaded in the printer will feed through the printer and be ejected.
8
Confirm the displayed message and click OK.
If the problem is not resolved, wipe the paper feed roller (A) located on the right side inside the
Rear Tray with a moistened cotton swab or the like. Rotate the roller (A) manually as you clean
it. Do not touch the roller with your fingers; rotate it with the cotton swab. If this does not solve
the problem, contact your Canon Service representative.
(A)
1
2
3
4
5
6
Make sure that the printer is on and then remove any paper from the Rear Tray and
Front Tray.
Open the Front Tray, and extend the Output Tray Extension.
Open the Canon IJ Printer Utility dialog box.
Make sure that Cleaning is selected in the pop-up menu.
Click Roller Cleaning.
Confirm the displayed message and click OK.
The Paper Feed Roller will rotate as they clean.
7
8
Make sure that the paper feed roller stops rotating. When the message appears,
load three sheets of A4 or Letter-sized plain paper in the Rear Tray.
Confirm the displayed message, and then click OK.
The paper that is loaded in the printer will feed through the printer and be ejected.
Routine Maintenance
45
If the problem is not resolved, wipe the paper feed roller (A) located on the right side inside the
Rear Tray with a moistened cotton swab or the like. Rotate the roller (A) manually as you clean
it. Do not touch the roller with your fingers; rotate it with the cotton swab. If this does not solve
the problem, contact your Canon Service representative.
(A)
z Cleaning the Paper Feed Roller of the Front Tray
1
2
Turn off the printer.
Load five or more sheets of A4 or Letter-sized plain paper in the Front Tray.
Note
Paper is loaded to aid the cleaning process and will not be printed on.
3
46
Hold the Rear Cover Lever and then press to the right and pull to remove the Rear
Cover.
Routine Maintenance
4
Manually rotate the paper feed roller toward you and apply a cotton swab or the like
to wipe off dust or stain.
(A)
(A) Paper feed roller
Note
z If the dirt is hard to remove, slightly moisten the tip of the cotton swab with water.
z Paper loaded in the Front Tray will gradually feed and eject as you manually rotate the roller.
Remove ejected paper. If you run out of paper while cleaning, reload the paper in the Front Tray.
5
Reattach the Rear Cover.
Hold the Rear Cover so that the Rear Cover Lever comes to the left. Align the protrusions at
the right edge of the cover with the slots at the rear of the printer and press on the lever to
reattach the Rear Cover.
Important
Press firmly on the Rear Cover until it is locked in place on the rear of the printer. If the Rear Cover
is not reattached properly, paper may not be fed properly and cause paper jams.
Routine Maintenance
47
„ Cleaning the Inside of the Printer
If the printed paper is smudged, the inside of the printer may be dirty.
To always get best quality printing result, periodical cleaning of the inside of the printer is
recommended.
You can clean this part in two ways:
z See “Cleaning with the Printer Driver (Bottom Plate Cleaning)” on page 48.
z See “Cleaning the Protrusions Inside the Printer” on page 51.
Important
When using Photo Paper Plus Double Sided PP-101D, be sure to clean the inside of the printer
before printing.
z Cleaning with the Printer Driver (Bottom Plate Cleaning)
Important
Do not perform any other operation while the bottom plate is being cleaned.
Note
z You cannot feed paper from the Front Tray when performing Bottom Plate Cleaning. Always
load paper in the Rear Tray.
Cleaning the Inside of the Printer without a Computer
z The inside of the printer can also be cleaned without a computer; it can be performed from the
printer itself.
1. Make sure that the printer is turned on, and then remove any paper from the Rear
Tray.
2. Open the Front Tray and extend the Output Tray Extension.
3. Fold a sheet of A4 or Letter-sized plain paper in half widthwise, and then unfold it.
4. Load this and only this sheet of paper in the Rear Tray with the open side to the front.
5. Set the Paper Thickness Lever to the left.
6. Hold down the RESUME/CANCEL button and release it when the POWER lamp
flashes green five times.
The paper cleans the inside of the printer as it feeds through the printer.
Check the folded part of the ejected paper. If it is smudged with ink, perform Bottom
Plate Cleaning again.
If the problem is not resolved after performing cleaning twice, the protrusions inside
the printer may be stained. Clean them according to instructions. See “Cleaning the
Protrusions Inside the Printer” on page 51.
z When performing Bottom Plate Cleaning again, make sure to use a new piece of paper.
48
Routine Maintenance
1
2
3
4
Make sure that the printer is turned on, and then remove any paper from the Rear
Tray.
Open the Front Tray and extend the Output Tray Extension.
Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, and then
unfold the paper.
Load this and only this sheet of paper in the
Rear Tray with the open side to the front.
(A)
Set the Paper Thickness Lever to the left.
For details on the Paper Thickness Lever, refer to
“Front View” in “Main Components” of the User’s
Guide on-screen manual.
(A) Load the paper after unfolding it.
5
6
7
Open the printer properties dialog box.
Click the Maintenance tab, and then Bottom Plate Cleaning.
Confirm the displayed message and click Execute.
The paper cleans the inside of the printer as it feeds through the printer.
Check the folded part of the ejected paper. If it is smudged with ink, perform Bottom Plate
Cleaning again.
If the problem is not resolved after performing cleaning twice, the protrusions inside the
printer may be stained. Clean them according to instructions. See “Cleaning the Protrusions
Inside the Printer” on page 51.
Important
Do not perform any other operation while the bottom plate is being cleaned.
Note
When performing Bottom Plate Cleaning again, make sure to use a new piece of paper.
Routine Maintenance
49
1
2
3
4
Make sure that the printer is turned on, and then remove any paper from the Rear
Tray.
Open the Front Tray and extend the Output Tray Extension.
Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, and then
unfold the paper.
Load this and only this sheet of paper in the
Rear Tray with the open side to the front.
(A)
Set the Paper Thickness Lever to the left.
For details on the Paper Thickness Lever, refer to
“Front View” in “Main Components” of the User’s
Guide on-screen manual.
(A) Load the paper after unfolding it.
5
6
7
8
Open the Canon IJ Printer Utility dialog box.
Make sure that Cleaning is selected in the pop-up menu.
Click Bottom Plate Cleaning.
Confirm the displayed message and click Execute.
The paper cleans the inside of the printer as it feeds through the printer.
Check the folded part of the ejected paper. If it is smudged with ink, perform Bottom Plate
Cleaning again.
If the problem is not resolved after performing cleaning twice, the protrusions inside the
printer may be stained. Clean them according to instructions. See “Cleaning the Protrusions
Inside the Printer” on page 51.
Important
Do not perform any other operation while the bottom plate is being cleaned.
Note
When performing Bottom Plate Cleaning again, make sure to use a new piece of paper.
50
Routine Maintenance
z Cleaning the Protrusions Inside the Printer
If protrusions inside the printer are stained, wipe off any ink from the protrusions using a cotton
swab or the like.
Caution
Be sure to turn off the power and disconnect the power cord before cleaning the printer.
Routine Maintenance
51
Troubleshooting
This section describes troubleshooting tips for problems you may encounter when using the printer.
Note
This section mainly describes the methods of printer operation for troubleshooting. To handle problems
using your computer, refer to “Troubleshooting” in the User’s Guide on-screen manual. For details on how
to view the on-screen manuals, see “Reading the On-screen Manuals” on page 71.
z “Cannot Install the Printer Driver” on page 53
z “Cannot Connect to Computer Properly” on page 54
z “Print Results Not Satisfactory” on page 55
z “Printer Does Not Start” on page 59
z “Printer Moves But Ink Is Not Ejected” on page 60
z “Paper Does Not Feed Properly” on page 61
z “Paper Does Not Feed from the Paper Source Specified in the Printer Driver” on page 61
z “Paper Jams” on page 62
z “ALARM Lamp Flashes Orange” on page 64
z “Error Message Appears on the Computer Screen” on page 66
z “Error Message Appears on a PictBridge Compliant Device” on page 68
If an Error Occurs When the Printer Is Connected to a Computer
When an error occurs in printing such as the printer is out of paper or paper is jammed, a
troubleshooting message is displayed automatically. Take the appropriate action described in the
message.
The message may vary depending on the version of your Windows operating system.
52
Troubleshooting
Cannot Install the Printer Driver
Cause
Action
If you were unable to proceed beyond the Printer Connection screen, follow the
procedure below to reinstall the printer driver.
Unable to proceed beyond the Printer
Connection screen.
(1)Click Cancel on the Printer Connection screen.
(2)Click Start Over on the Installation Failure screen.
(3)Click Back on the screen that appears next.
(4)Click Exit on the PIXMA XXX screen (where “XXX” is your printer’s name),
then remove the CD-ROM.
(5)Turn the printer off.
(6)Restart the computer.
(7)Make sure you have no application software running, including anti-virus
software.
(8)Follow the procedure described in your setup sheet to reinstall the printer
driver.
Installation does not start automatically
when the Setup CD-ROM is inserted
into your computer’s disc drive.
(1)Click Start then Computer.
In Windows XP, Click Start then My Computer.
In Windows 2000, double-click the My Computer icon on the desktop.
(2)Double-click the CD-ROM icon
on the displayed window.
Note
To use the Run command to start the setup program, specify your disc drive and
then the name of the setup program, MSETUP4.EXE. The drive letter of the disc
drive depends on your computer.
Double-click the CD-ROM icon on your desktop to start installation.
If the CD-ROM icon is not displayed, restart your computer. If the icon is still not
displayed, try different disks and see if they are displayed. If other disks are
displayed, there is a problem with the Setup CD-ROM. Contact a Canon Service
representative.
Installation procedure not followed
correctly.
Follow the procedure described in your setup sheet for proper installation.
If the drivers were not installed correctly, uninstall the printer driver, restart your
computer, and then reinstall the drivers. Refer to the PC Printing Guide onscreen manual.
Note
If the installer was forced to be terminated due to an Windows error, the system
may be in an unstable condition and you may not be able to install the drivers.
Restart your computer before reinstalling.
Troubleshooting
53
Cannot Connect to Computer Properly
„ Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work
Cause
Your system environment is not fully
compatible with USB 2.0 Hi-Speed.
Action
If your system environment is not fully compatible with USB 2.0 Hi-Speed, the
printer will operate at a lower speed provided under USB 1.1. In this case, the
printer operates properly but printing speed may slow down due to
communication speed.
Check the following to ensure that your system environment supports USB 2.0
Hi-Speed connection.
z The USB port on your computer supports USB 2.0 Hi-Speed connection.
z The USB cable, and the USB hub if you are using one, support USB 2.0 HiSpeed connection.
Be sure to use a certified USB 2.0 Hi-Speed cable. We recommend the cable
to be no longer than around 10 feet / 3 meters.
z The operating system of your computer supports USB 2.0 Hi-Speed
connection.
Obtain and install the latest update for your computer.
z The USB 2.0 Hi-Speed driver operates properly.
Obtain the latest version of the USB 2.0 Hi-Speed driver compatible with your
hardware and install it on your computer.
Important
For details on USB 2.0 Hi-Speed of your system environment, contact the
manufacturer of your computer, USB cable, or USB hub.
„ “This Device Can Perform Faster” Message Is Displayed
Cause
Your system environment is not fully
compatible with USB 2.0 Hi-Speed.
54
Action
Your system environment is not compatible with USB 2.0.
See “Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work” on
page 54.
Troubleshooting
Print Results Not Satisfactory
If the print result is not satisfactory such as white streaks, misaligned lines, and uneven colors,
confirm the paper and print quality settings first.
z Check 1: Do the page size and media type settings match the size and
type of the loaded paper?
When these settings are incorrect, you cannot obtain a proper print result. If you are printing a
photograph or an illustration, incorrect paper type setting may reduce the quality of printout color.
Also, if you print with an incorrect paper type setting, the printed surface may be scratched. In
borderless printing, uneven coloring may occur depending on the combination of the paper type
setting and the loaded paper.
z Check 2: Did you set the print quality setting appropriately?
Select a print quality option suitable to the paper and image for printing. If you notice blurs or
uneven colors, increase the print quality setting and try printing again.
The method to confirm the paper and print quality settings differs depending on what you do with
your printer.
To print from a PictBridgecompliant device
Confirm by using your PictBridge compliant device.
See “Printing Photographs Directly from a Compliant Device” on
page 19.
To print from a computer
Confirm by using the printer driver.
Refer to the PC Printing Guide on-screen manual.
z Check 3: If the problem is not resolved, there may be other causes.
See also the sections below.
z “Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight Lines Are Misaligned”
on page 56
z “Printed Paper Curls or Has Ink Blots” on page 56
z “Printed Surface Is Scratched/Paper Is Smudged” on page 57
Troubleshooting
55
„ Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight
Lines Are Misaligned
Cause
Action
Ink tank is empty.
Open the Top Cover of the printer to confirm how the ink lamps light or flash,
and then take the appropriate action depending on the error condition. For
details, see “Getting the Ink Status Information” on page 23.
The protective film is remaining.
Make sure all of the protective film is peeled off and the air hole is exposed, as
illustrated in (A). If the orange tape is left as in (B), pull the orange tape and
remove it.
(A)
(B)
(A) Correct
L-shaped air hole is exposed.
(B) Incorrect
The tape is not peeled off.
Print Head nozzles are clogged.
Print the nozzle check pattern to check for uneven ink output.
For details on how to print the nozzle check pattern, how to clean the Print
Head, and how to perform Print Head Deep Cleaning, see “When Printing
Becomes Faint or Colors Are Incorrect” on page 29.
z If the nozzle check pattern does not print out properly
Check if any of the missing colors are due to empty tanks.
If there is plenty of ink and the printer does not print, clean the Print Head
and then print the nozzle check pattern to check that ink is ejecting properly.
z If the problem is not resolved after performing Print Head Cleaning
twice
Perform Print Head Deep Cleaning.
If the problem is not resolved after performing Print Head Deep Cleaning,
turn off the printer and perform Print Head Deep Cleaning again after 24
hours or later.
z If the problem is still not resolved after performing Print Head Deep
Cleaning twice
The Print Head may be damaged. Contact your Canon Service
representative.
The media is loaded with the wrong
side facing upwards.
Many types of paper are made to be printed on only a particular side of the
paper.
Printing on the wrong side may cause unclear prints or prints with reduced
quality.
Refer to the instruction manual supplied with the paper for detailed information
on the printable side.
Print Head is misaligned.
If you did not align the Print Head after installation, straight lines may be printed
misaligned. If ruled lines are printed misaligned or print results are otherwise
unsatisfactory, see “Aligning the Print Head” on page 38 and perform Print Head
Alignment.
„ Printed Paper Curls or Has Ink Blots
Cause
Paper is too thin.
56
Action
When printing data with high color saturation such as photographs or images in
deep color, we recommend using Photo Paper Pro or other Canon specialty
paper. See “Using Specialty Media” on page 4.
Troubleshooting
„ Printed Surface Is Scratched/Paper Is Smudged
Cause
Action
Paper Feed Roller is dirty.
Clean the Paper Feed Roller. Cleaning the Paper Feed Roller will wear the
roller, so perform this procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Roller (Roller Cleaning)”
on page 44.
Inside of the printer is dirty.
When performing duplex printing, if the specified paper size does not match the
actual size of paper loaded in the paper source, the inside will become stained
with ink, causing printed paper to become smudged.
Perform the Bottom Plate Cleaning to clean the inside of the printer.
For details, see “Cleaning the Inside of the Printer” on page 48.
Note
To prevent the inside of the printer from stains, set the paper size correctly.
Printing on inappropriate type of paper.
z Check to see if the paper you are printing on is not too thick or curled.
See “Media Types You Cannot Use” on page 6.
z When performing Borderless Printing, print quality may be reduced at the top
and bottom edges of the paper. Make sure that the paper you are using is
suitable for Borderless Printing.
For details, refer to “Printing Area” in the User’s Guide on-screen manual.
Inappropriate Paper Thickness Lever
setting.
Adjust the position of the Paper Thickness Lever according to the type of paper
you are printing on.
See “Loading Printing Paper” on page 4.
Depending on the printing content, the printing surface may become scratched
even for the types of paper to set the lever to the left. In this case, set the Paper
Thickness Lever to the right.
* Reset the Paper Thickness Lever to the left when you finish printing. If the
lever is not set back to the left, the inside of the printer is more likely to get dirty
due to the wider clearance between the print head and the loaded paper. It
may also reduce print quality.
Note
If the corners or edges of the paper are smudged, try to print with the Paper
Thickness Lever set to the right.
Troubleshooting
57
Cause
Paper is curled.
Action
For Plain Paper
Turn the paper over and reload it to print on the other side.
Leaving the paper loaded in the Rear Tray for a long time may cause the
paper to curl. If this happens, load the paper with the other side facing up. It
may resolve the problem.
We recommend putting unused paper back into the package and keep them
on a level surface.
For Other Paper
If you are using paper with either any of the corners or the whole printing
surface curled, the paper may become dirty, not feed properly, or both. Use
such paper after correcting paper curl as follows.
(1)With the printing side (A) facing up, cover the paper with a fresh sheet of
plain paper to avoid staining or scratching the surface.
(2)Roll up the paper in a direction opposite to paper curl as seen below.
(1)
(2)
(A)
(3)Check to see that the paper curl is within approximately 0.08 to 0.2 inches / 2
to 5 mm (B) in height.
(A)
(B)
We recommend printing curl-corrected paper one sheet at a time.
Note
Depending on the media type, the paper may be smudged or may not be fed
properly even if it is not curled.
In such case, follow the procedure described the above in “For Other Paper” to
curl the paper before printing.
This may improve the print result.
58
Troubleshooting
Printer Does Not Start
Cause
Action
The printer is not powered on. / The
power cord is no connected.
Make sure that the power cord is securely plugged into the Power Cord
Connector of the printer. Plug the power cord all the way in, since it may be
difficult to plug.
Ink tank is empty.
Open the Top Cover of the printer to confirm how the ink lamps light or flash,
and then take the appropriate action depending on the error condition. For
details, see “Getting the Ink Status Information” on page 23.
Ink tank not installed in proper position.
Open the Top Cover and check the ink lamps.
If there is still sufficient ink but its ink lamp is flashing red, an ink tank may be
installed in a wrong position.
Confirm that the ink tanks are installed in the appropriate positions. See
“Replacing an Ink Tank” on page 23.
Ink tank is not installed securely.
Open the Top Cover and check the ink lamps.
If the ink lamp is not lit, press the
mark on the ink tank until it clicks into
place. The ink lamp lights up red when the ink tank is fully inserted.
Unnecessary print jobs are left in
queue. / Computer problems.
Restarting your computer may solve the problem.
If there are any unnecessary print jobs, follow the procedure below to delete
them.
(1)Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from Control
Panel” in “Opening the Printer Properties Dialog Box (Windows)” of the
User’s Guide on-screen manual.
(2)Click the Maintenance tab and then View Printer Status.
The printer status monitor is displayed.
(3)Click Display Print Queue.
(4)Select Cancel All Documents on the Printer menu.
You may not be able to select this depending on the privileges of the
account.
(5)When the confirmation message is displayed, click Yes.
The print jobs are deleted.
(1)Click the printer icon in the Dock to display the list of print jobs in progress.
In Mac OS X v.10.2.8, click the printer icon in the Dock to start up the Print
Center and double-click the name of your printer in the Printer List.
(2)Select the print job to delete and click
.
The print jobs are deleted.
The printer is not ready.
Check if the POWER lamp is lit green.
If the POWER lamp is off, turn the printer on.
While the POWER lamp is flashing green, the printer is initializing. Wait until the
POWER lamp stops flashing and remains lit green.
Note
When printing large data such as a photo or graphics, it may take longer to start
printing. While the POWER lamp is flashing green, the computer is processing
data and sending them to the printer. Wait until printing starts.
Troubleshooting
59
Printer Moves But Ink Is Not Ejected
Cause
Action
Print Head nozzles are clogged.
Print the nozzle check pattern to check for uneven ink output.
For details on how to print the nozzle check pattern, how to clean the Print
Head, and how to perform Print Head Deep Cleaning, see “When Printing
Becomes Faint or Colors Are Incorrect” on page 29.
z If the nozzle check pattern does not print out properly
Check if any of the missing colors are due to empty tanks.
If there is plenty of ink and the printer does not print, clean the Print Head
and then print the nozzle check pattern to check that ink is ejecting properly.
z If the problem is not resolved after performing Print Head Cleaning
twice
Perform Print Head Deep Cleaning.
If the problem is not resolved after performing Print Head Deep Cleaning,
turn off the printer and perform Print Head Deep Cleaning again after 24
hours or later.
z If the problem is still not resolved after performing Print Head Deep
Cleaning twice
The Print Head may be damaged. Contact your Canon Service
representative.
Ink tank is empty.
Open the Top Cover of the printer to confirm how the ink lamps light or flash,
and then take the appropriate action depending on the error condition. For
details, see “Getting the Ink Status Information” on page 23.
The protective film is remaining.
Make sure all of the protective film is peeled off and the air hole is exposed, as
illustrated in (A). If the orange tape is left as in (B), pull the orange tape and
remove it.
(A)
(A) Correct
L-shaped air hole is exposed.
(B) Incorrect
The tape is not peeled off.
60
Troubleshooting
(B)
Paper Does Not Feed Properly
Cause
Action
Printing on inappropriate type of paper.
Check to see if the paper you are printing on is not too thick or curled.
See “Loading Printing Paper” on page 4 and make sure that the paper you are
using is suitable.
Paper Feed Roller is dirty.
Clean the Paper Feed Roller. Cleaning the Paper Feed Roller will wear the
roller, so perform this procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Roller (Roller Cleaning)”
on page 44.
Paper not loaded properly.
Make sure of the following when you load paper in the printer.
z When loading two or more sheets of paper, align the edges of the sheets
before loading.
z Always load the paper in portrait orientation, either in the Rear Tray or the
Front Tray, regardless of the printing orientation.
z When loading paper in the Rear Tray, load the paper with the print side facing
UP. Align the right edge of the paper stack against the Cover Guide and slide
the Paper Guide so that it just touches the left edge of the stack.
z When loading paper in the Front Tray, load the paper with the print side
facing DOWN. Align the right edge of the paper stack against the right edge
of the Front Tray. Pinch the Paper Guide and slide it until it lightly touches the
left side of the loaded paper stack. If the Paper Guide is pressed too firmly
against the side of the loaded paper, the paper may bend and not feed
properly.
z When loading paper in the Front Tray, make sure that the paper is not set
over the protrusion of the Load Limit Mark on the Paper Guide.
For details on loading paper, see “Loading Paper” on page 10.
Paper source selection is
inappropriate.
z You cannot load paper other than A4, Letter, or B5-sized plain paper in the
Front Tray. When using any other type of paper, load it in the Rear Tray.
z In the printer driver, select the paper source where you loaded the paper for
Paper Source. For details, see “Printing from Your Computer” on page 17.
Too much paper loaded.
Make sure that the paper stack does not exceed the load limit. However, proper
feeding of paper may not be possible at this maximum capacity depending on
the type of paper or environmental conditions (either very high or low
temperature and humidity).
In such cases, reduce the sheets of paper you load at a time to around half.
For details on loading paper, see “Loading Paper” on page 10.
Rear Cover is not attached properly.
If the Rear Cover is not reattached properly after it has been removed, it can
cause paper jams. Press firmly on the Rear Cover until it is fit squarely in the
rear of the printer.
Refer to “Rear View” in the User’s Guide on-screen manual.
Paper Does Not Feed from the Paper Source
Specified in the Printer Driver
Cause
The paper source is specified in the
data created by an application
software.
Action
When the paper source setting is inconsistent between an application program
and the printer driver, the application software setting takes precedence.
Change the application software setting corresponding to the printer driver
setting, or click the Print Options on the Page Setup sheet in the printer driver
and select Disable the paper source setting of the application software on
the Print Options screen.
For the print option setting, refer to the PC Printing Guide on-screen manual.
Troubleshooting
61
Paper Jams
Cause
Paper jammed in the Paper Output
Slot, the Rear Tray, or the Front Tray.
Action
Remove the paper following the procedure below.
(1)Slowly pull the paper out, either from a paper source or from the Paper
Output Slot, whichever is easier.
(A)
(B)
(A) When feeding from the Rear Tray
(B) When feeding from the Front Tray
z If the paper tears and a piece remains inside the printer, open the Top Cover
and remove it.
After removing all paper, close the Top Cover, turn the printer off, and turn it
back on.
* Be careful not to touch the components inside the printer.
z If you cannot pull the paper out, turn the printer off and turn it back on. The
paper may be ejected automatically.
(2)Reload the paper in the printer, and press the RESUME/CANCEL button on
the printer.
If you turned off the printer in step 1, all print jobs in queue are canceled.
Reprint if necessary.
Note
z For details on how to load paper, see “Loading Printing Paper” on page 4.
z When reloading the paper in the printer, see “Paper Does Not Feed Properly”
on page 61 to confirm that you are using the correct paper and are loading it
into the printer correctly.
z A5-sized paper are suited to print documents consisting mainly of text. We do
not recommend using such paper to print documents with photos or graphics,
since the printout may curl and cause paper exit jams.
If you cannot remove the paper or the paper tears inside the printer, or if the
paper jam error continues after removing the paper, contact your Canon Service
representative.
Landscape credit card-sized paper
jammed inside the printer.
62
Do not load credit card-sized paper in the landscape orientation.
Slowly pull out the paper from the Rear Tray and remove it.
If you cannot remove the jammed paper or the paper jam error continues after
removing the paper, contact your Canon Service representative.
Troubleshooting
Cause
Action
Paper jammed inside the printer at the
transport unit.
Remove the paper following the procedure below.
(1)Hold the Rear Cover Lever and then press to the right and pull to remove the
Rear Cover.
(2)If you can see the jammed paper, slowly pull the paper out.
z Be careful not to touch the components inside the printer.
z If you cannot pull the paper out, turn the printer off and turn it back on. The
paper may be ejected automatically.
(3)Hold the Rear Cover so that the Rear Cover Lever comes to the left. Align the
protrusions at the right edge of the cover with the slots at the rear of the
printer and press on the lever to reattach the Rear Cover.
Important
Press firmly on the Rear Cover until it is locked in place on the rear of the
printer. If the Rear Cover is not reattached properly, paper may not be fed
properly and cause paper jams.
(4)If you were not able to remove the paper out in step 2, remove it from the
Front Tray.
See “Paper jammed in the Paper Output Slot, the Rear Tray, or the Front
Tray.” on page 62.
(5)Reload the paper in the Front Tray and press the RESUME/CANCEL button
on the printer.
If you turned off the printer in step 2, all print jobs in queue are canceled.
Reprint if necessary.
Note
When reloading the paper into the printer, see “Paper Does Not Feed Properly”
on page 61 to confirm that you are using the correct paper and are loading it into
the printer correctly.
If you cannot remove the paper or if the paper tears inside the printer, or if the
paper jam error continues after removing the paper, contact your Canon Service
representative.
Troubleshooting
63
ALARM Lamp Flashes Orange
„ ALARM Lamp Flashes Orange
When a printer error occurs, the ALARM lamp flashes orange as shown below. The number of
flashes indicates the type of error that has occurred. Count the flashes and take the appropriate
action to correct the error.
Repeats
Note the number of flashes
Cause
Action
Two flashes: Printer is out of paper. /
Paper does not feed.
Reload paper in the Rear Tray or Front Tray and press the RESUME/CANCEL
button.
Three flashes: Paper jam.
The paper may be jammed. Remove the jammed paper, reload paper properly
in the printer, and then press the RESUME/CANCEL button. See “Paper Jams”
on page 62.
Four Flashes: Ink tank is not installed
properly. / Ink may have run out.
Possible causes are as follows:
z If the lamp on the ink tank is not lit, the ink tank may not be installed properly.
Install an appropriate ink tank.
z If the lamp on the ink tank is flashing, ink may have run out.
Replacing the ink tank is recommended.
If printing is in progress and you want to continue printing, press the
RESUME/CANCEL button with the ink tank installed. Then printing can
continue. Replacing the ink tank is recommended after the printing. The
printer may be damaged if printing is continued under the ink out condition.
See “Replacing an Ink Tank” on page 23.
Note
If multiple ink lamps are flashing, see “Getting the Ink Status Information” on
page 23 and confirm the status of each ink tank.
Five flashes: Print Head is not installed.
/ Print Head is defective.
Follow the directions given in your setup sheet to install the Print Head.
If the Print Head is already installed, remove the Print Head once and then
reinstall it.
If the error is still not resolved, the Print Head may be damaged. Contact your
Canon Service representative.
Seven Flashes: Ink tank is not installed
in the correct position.
Possible causes are as follows:
z Some ink tanks are not installed in the correct position. (The lamps on the ink
tanks flash.)
z More than one ink tanks of the same color are installed. (The lamps on the
ink tanks flash.)
Confirm that the ink tanks are installed in the appropriate positions.
See “Replacing an Ink Tank” on page 23.
Eight flashes: Ink absorber is almost
full.
The printer has a built-in ink absorber to hold the ink used during Print Head
Cleaning, for example.
Eight flashes indicates that the ink absorber is nearly full.
Press the RESUME/CANCEL button to cancel the error so you can continue
printing.
Before the ink absorber becomes completely full, contact a Canon Service
representative. (You will need to replace a particular part of the printer.)
Important
Canon recommends that you call for service as soon as this error occurs. Once
the ink absorber becomes completely full, printing cannot be performed until the
ink absorber is replaced.
64
Troubleshooting
Cause
Action
Nine flashes: No response from
connected digital camera or video
camcorder. / Connected digital camera
or video camcorder is not compatible
with this printer.
Disconnect the USB cable connecting the printer and the device, and then
reconnect it.
When printing from a PictBridge compliant device, depending on the model or
brand of your device, you may have to select a PictBridge compliant print mode
on the device before connecting it to the printer. You may also have to turn on
the camera or select Play mode manually after connecting the device to the
printer. Perform necessary operations according your device’s instruction
manual before reconnecting it to the printer.
If the error is still not resolved, there is a possibility that you are using a digital
camera or digital video camcorder that is not supported by this printer. Only
PictBridge compliant devices can be connected to the printer for direct printing.
Thirteen Flashes: Ink level cannot be
detected.
The remaining ink level cannot be correctly detected. (The lamp on the ink tank
flashes.)
Replace the ink tank and close the Top Cover.
Printing with an ink tank that was once empty may damage the printer.
If you want to continue printing in this condition, you need to release the function
for detecting the remaining ink level. Press and hold the RESUME/CANCEL
button for at least 5 seconds, and then release it.
* With this operation, releasing the function for detecting the remaining ink level
is memorized. Please be advised that Canon shall not be liable for any printer
malfunction or damage caused by refilled ink tanks.
See “Replacing an Ink Tank” on page 23.
Note
If the function for detecting the remaining in level is disabled, the ink tank is
displayed in gray on the printer status monitor (Windows) and Canon IJ Printer
Utility (Macintosh). See “With the Computer Screen” on page 24.
Fourteen Flashes: Ink tank cannot be
recognized.
The ink tank is not compatible with this printer. (The lamp on the ink tank is off.)
Install an appropriate ink tank.
See “Replacing an Ink Tank” on page 23.
Fifteen Flashes: Ink tank cannot be
recognized.
An Ink tank error has occurred. (The lamp on the ink tank is off.)
Replace the ink tank.
See “Replacing an Ink Tank” on page 23.
Sixteen Flashes: Ink has run out.
Ink has run out. (The lamp on the ink tank flashes.)
Replace the ink tank and close the Top Cover.
Printing under the current condition may damage the printer.
If you want to continue printing in this condition, you need to release the function
for detecting the remaining ink level. Press and hold the RESUME/CANCEL
button for at least 5 seconds, and then release it.
* With this operation, releasing the function for detecting the remaining ink level
is memorized. Please be advised that Canon shall not be liable for any
malfunction or trouble which may be caused by continuation of printing under
the ink out condition.
See “Replacing an Ink Tank” on page 23.
Note
If the function for detecting the remaining in level is disabled, the ink tank is
displayed in gray on the printer status monitor (Windows) and Canon IJ Printer
Utility (Macintosh). See “With the Computer Screen” on page 24.
Nineteen Flashes: An unsupported
USB hub is connected. Remove the
hub.
If a PictBridge compliant device is connected via a USB hub, remove the hub
and connect it directly to the printer.
„ POWER Lamp Flashes Green and ALARM Lamp Flashes Orange
Alternately
If the POWER and ALARM lamps flash alternately, disconnect the printer cable from the printer, turn the printer off, and then
unplug the printer from the power supply. Plug the printer back in and turn the printer back on after leaving it for a while.
If the problem is not resolved, contact your Canon Service representative.
Troubleshooting
65
Error Message Appears on the Computer Screen
„ Writing Error/Output Error/Communication Error
Cause
Action
The printer is not ready.
Confirm that the POWER lamp is lit green.
If the POWER lamp is off, turn the printer on.
While the POWER lamp is flashing green, the printer is initializing. Wait until the
POWER lamp stops flashing and remains lit green.
If the ALARM lamp is flashing orange, an error may have occurred in the
printer. For details on how to resolve the error, see “ALARM Lamp Flashes
Orange” on page 64.
Printer port setting does not match the
computer’s interface connecting the
printer.
Check the printer port settings.
* In the following instruction, “XXX” signifies your printer’s name.
(1)Log on as a user account with administrator privilege.
(2)Click Control Panel, then Printer under Hardware and Sound.
In Windows XP, click Control Panel, Printers and Other Hardware, then
Printers and Faxes.
In Windows 2000, click Control Panel then Printers.
(3)Right-click the Canon XXX icon, then select Properties.
(4)Click the Ports tab to confirm the port settings.
Make sure that a port named USBnnn (where “n” is a number) with Canon
XXX appearing in the Printer column is selected for Print to the following
port(s).
If the port setting is not correct, reinstall the Printer Drivers or change the port
setting according to the interface you are using.
The printer is not connected properly.
Make sure that the USB cable is securely plugged in to the printer and the
computer.
z If you are using a relay device such as a USB hub, disconnect it, connect the
printer directly to the computer, and try printing again. If printing starts
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
z There could also be a problem with the USB cable. Replace the USB cable
and try printing again.
Printer driver is not installed properly.
The printer driver may not be installed properly. Uninstall them following the
procedure described in the PC Printing Guide on-screen manual and reinstall
them following the procedure described in your setup sheet.
66
Troubleshooting
„ Error No.: 300 Is Displayed
Cause
Action
The printer is not ready.
Confirm that the POWER lamp is lit green.
If the POWER lamp is off, turn the printer on.
While the POWER lamp is flashing green, the printer is initializing. Wait until the
POWER lamp stops flashing and remains lit green.
If the ALARM lamp is flashing orange, an error may have occurred in the
printer. For details on how to resolve the error, see “ALARM Lamp Flashes
Orange” on page 64.
Printer is not connected properly.
Make sure that the USB cable is securely plugged in to the printer and the
computer.
z If you are using a relay device such as a USB hub, disconnect it, connect the
printer directly to the computer, and try printing again. If printing starts
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
z There could also be a problem with the USB cable. Replace the USB cable
and try printing again.
Your printer is not selected in Printer
on the Print dialog box.
Select your printer’s name in Printer on the Print dialog box.
If your printer’s name does not appear in Printer, follow the procedure below to
check that the driver for your printer is installed to your computer.
(1)Select Print & Fax Preferences from Printer.
In Mac OS X v.10.2.8 or 10.3.x, select Edit Printer List from Printer.
(2)Check that your printer’s name is displayed in the list of printers and that the
check box is selected.
In Mac OS X v.10.2.8, check that your printer’s name is displayed in the
Printer List.
(3)If your printer’s name is not displayed, click Add(+) to add the printer.
If you cannot add the printer, follow the procedure described in your setup
sheet to reinstall the printer driver.
„ Error No.: 1700/1710 Is Displayed
Cause
The ink absorber is almost full.
Action
See “Eight flashes: Ink absorber is almost full.” on page 64 in “ALARM Lamp
Flashes Orange” on page 64.
„ Error No.: 2001 Is Displayed
Cause
No response from connected digital
camera or video camcorder. /
Connected digital camera or video
camcorder connected is not compatible
with this printer.
Action
See “Nine flashes: No response from connected digital camera or video
camcorder. / Connected digital camera or video camcorder is not compatible
with this printer.” on page 65 in “ALARM Lamp Flashes Orange” on page 64.
Troubleshooting
67
„ Error No.: 2002 Is Displayed
Cause
PictBridge compliant device is
connected via an unsupported USB
hub.
Action
See “Nineteen Flashes: An unsupported USB hub is connected. Remove the
hub.” on page 65 in “ALARM Lamp Flashes Orange” on page 64.
Error Message Appears on a PictBridge Compliant
Device
The following are the possible errors that may occur when printing directly from a PictBridge
compliant device and the countermeasures to clear them.
Note
z This section describes errors that are indicated on Canon-brand PictBridge compliant devices. The
error messages and operations may vary depending on the device you are using. For errors on nonCanon PictBridge compliant devices, check the status of the ALARM lamp and take the appropriate
action to clear the error. For details, see “ALARM Lamp Flashes Orange” on page 64.
z For the errors indicated on the PictBridge compliant device and their solution, also refer to the
instruction manual of the device. For other troubles on the device, contact the manufacturer.
Error Message On
PictBridge Compliant
Device
Action
“Printer in use”
Images are being printed from the computer.
Wait until printing ends.
If the printer is warming up, wait until the warm-up ends. When it is ready, the
printer starts printing automatically.
“No paper”
Load paper in the Rear Tray, and select Continue* in the display on your
PictBridge compliant device.
* To resume printing, you can press the RESUME/CANCEL button on the
printer instead of selecting Continue.
“Paper jam”
Select Stop in the display on your PictBridge compliant device to stop printing.
Remove the jammed paper, load new paper, press the RESUME/CANCEL
button on the printer, and try printing again.
“Printer cover open”
Close the Top Cover on the printer.
“No print head”
The Print Head is defective or is not installed.
For details on how to resolve the error, see “Five flashes: Print Head is not
installed. / Print Head is defective.” on page 64 in “ALARM Lamp Flashes
Orange” on page 64.
“Waste tank full” / “ink absorber full”
The ink absorber is nearly full.
For details on how to resolve the error, see “Eight flashes: Ink absorber is
almost full.” on page 64 in “ALARM Lamp Flashes Orange” on page 64.
“No ink” / “Ink cassette error”
The ink tank is not installed properly or empty.
Check the number of how many the ALARM lamp flashes and take the
appropriate action to resolve the error.
See “ALARM Lamp Flashes Orange” on page 64.
“Ink Error”
An ink tank that was once empty is installed.
For details on how to resolve the error, see “Thirteen Flashes: Ink level cannot
be detected.” on page 65 in “ALARM Lamp Flashes Orange” on page 64.
“Hardware Error”
Ink tank errors have occurred. Replace the ink tank.
68
Troubleshooting
Error Message On
PictBridge Compliant
Device
“Printer error”
Action
An error requiring servicing may have occurred. (Printer POWER lamp flashes
green and ALARM lamp flashes orange alternately.)
Disconnect the USB cable between the printer and the PictBridge compliant
device, turn off the printer, and unplug the power cord of the printer from the
power supply. After a while, plug the power cord of the printer back in, turn on
the printer, and then reconnect the PictBridge compliant device to the printer.
If the same error occurs, contact your Canon Service representative.
Troubleshooting
69
Appendix
How to Use the Documentation Provided
Printed Documentation
Setup Sheet
Be sure to read this sheet first.
This sheet includes instructions for setting up your printer and getting it ready for
use.
Quick Start Guide (This guide)
Read this guide when starting to use the printer.
After following instructions in your setup sheet, we recommend you read this
guide to familiarize yourself with the basic operations, for example, printing from
your computer and a PictBridge compliant device.
On-screen Manuals
User’s Guide
Read this guide when starting to use the printer.
If the Quick Start Guide does not provide you enough information, please refer
to the User’s Guide that can be installed from the Setup CD-ROM. This guide
provides detailed instructions for:
z printing media
z printing from your computer
z routine maintenance
z troubleshooting
Additional guides are also available for advanced features.
PC Printing Guide
Refer to this guide for full instructions on printer driver setting.
PC Photo Printing Guide (Windows only)
Refer to this guide for instructions on using the various application software
included on the Setup CD-ROM.
70
Appendix
Reading the On-screen Manuals
For detailed instructions on installing the on-screen manuals, refer to your setup sheet.
You can view the on-screen manuals in the following way:
To view the on-screen manual, double-click the XXX On-screen Manual shortcut icon on the
desktop, or click Start > All Programs (or Programs) > Canon XXX Manual > XXX On-screen
Manual (where “XXX” is your printer’s name).
System Requirements
Browser: Windows HTML Help Viewer
Note
z Microsoft® Internet Explorer 5.0 or later must be installed.
z The on-screen manual may not be displayed properly depending on your operating system or
Internet Explorer version. We recommend that you keep your system up to date with Windows
Update.
To view the on-screen manual, double-click the XXX On-screen Manual alias (where “XXX” is your
printer’s name) on the desktop.
Note
If you installed the User’s Guide from the Manual folder in the Setup CD-ROM, open the folder in which
you copied the User’s Guide and double-click top.htm.
System Requirements
Browser: Help Viewer
Note
z The on-screen manual may not be displayed properly depending on your operating system. We
recommend that you keep your system up to date.
z We recommend using Safari as your Web browser to view the HTML format on-screen
manuals. If Safari is not installed on your computer, download it from Apple Inc. website and
install it.
Appendix
71
Specifications
General Specifications
Printing resolution (dpi)
4800 (horizontal)* x 1200 (vertical)
* Ink droplets can be placed with a pitch of 1/4800 inch at minimum.
Interface
USB 2.0 High Speed*
* A computer that complies with USB 2.0 Hi-Speed standard is required. Since the
USB 2.0 Hi-Speed interface is fully upwardly compatible with USB Full-Speed
(USB 1.1), it can be used at USB Full-Speed (USB 1.1).
Print width
8.0 inches / 203.2 mm max.
(for Borderless Printing: 8.5 inches / 216 mm)
Acoustic noise level
Approx. 36.5 dB (A) (when printing in the highest print quality mode on Photo Paper
Pro)
Operating environment
Temperature: 5 to 35°C (41 to 95°F)
Humidity: 10 to 90% RH (no condensation)
Storage environment
Temperature: 0 to 40°C (32 to 104°F)
Humidity: 5 to 95% RH (no condensation)
Power supply
AC 100-240 V, 50/60 Hz
Power consumption
Printing: Approx. 11 W
Standby: Approx. 0.8 W
OFF: Approx. 0.4 W
External dimensions
Approx. 17.2 (W) x 11.9 (D) x 5.7 (H) inches /
Approx. 436 (W) x 302 (D) x 145 (H) mm
* With the Paper Support and Paper Output Tray retracted.
Weight
Approx. 4.9 kg (Approx. 10.8 lb.)
* With the Print Head and Ink Tanks installed.
Print Head
Total 1,600 nozzles (PGBK: 320 nozzles, C/M each 256 x 2 nozzles, Y 256 nozzles)
Camera Direct Print (PictBridge)
Paper size
4" x 6" / 101.6 x 152.4 mm, 5" x 7" / 127.0 x 177.8 mm*,
Credit card, 8" x 10" / 203.2 x 254.0 mm, A4, Letter, Wide*
* Can be selected only on certain Canon-brand PictBridge compliant devices.
Paper type
Default (Photo Paper Plus Glossy), Photo (Photo Paper Plus Glossy, Glossy Photo
Paper, Glossy Photo Paper “Everyday Use”, Photo Paper Glossy, Photo Paper Plus
Semi-gloss, Photo Stickers), Fast Photo (Photo Paper Pro), Plain Paper (Only A4/
Letter)
Layout
Default (Borderless), Borderless, Bordered, N-up (2, 4, 9, 16*)
* Layout compatible with Canon-brand sticker above. See “Recommended Paper
and Requirements” on page 5.
Image optimize
Default (Exif Print), On, Off, VIVID*, NR (Noise Reduction)*, VIVID+NR*
* If using a Canon PictBridge compliant device, you can select it.
Print date & file no.
Default (Off: No printing), Date, File No., Both, Off
Trimming
Default (Off: No trimming), On (follow camera’s setting), Off
72
Appendix
Minimum System Requirements
Note
Conform to the operating system’s requirements when higher than those given here.
Operating System
Processor
RAM
Windows Vista
Pentium II (including compatible processors)
300 MHz
128 MB
Windows XP SP1, SP2
Pentium II (including compatible processors)
300 MHz
128 MB
Windows 2000 Professional SP2, SP3, SP4
Pentium II (including compatible processors)
300 MHz
128 MB
Mac OS X v.10.4
Intel processor
PowerPC G3
256 MB
Mac OS X v.10.2.8 - v.10.3
PowerPC G3
128 MB
Note
Hard Disk must be formatted as Mac OS
Extended (Journaled) or Mac OS Extended.
Note
Operation can only be guaranteed on a PC
pre-installed Windows Vista, XP or 2000.
Browser
Internet Explorer 6.0-
Safari
Hard Disk Space
400 MB
200 MB
Note
For bundled software installation.
CD-ROM Drive
Required
Other restrictions
SVGA 800 x 600
Note
For bundled software installation.
z To upgrade from Windows XP to Windows Vista, first uninstall software bundled with the Canon
inkjet printer.
Additional System Requirements for On-Screen Manuals
Browser: Windows HTML Help Viewer
Note: Microsoft Internet Explorer 5.0 or later must be
installed. The on-screen manual may not be displayed
properly depending on your operating system or Internet
Explorer version. We recommend that you keep your
system up to date with Windows Update.
Browser: Help Viewer
Note: The on-screen manual may not be displayed properly
depending on your operating system or Help Viewer
version. We recommend that you keep your system up to
date with Software Update.
Appendix
73
Safety Precautions
Please read the safety warnings and cautions provided in this manual to ensure that you use the
printer safely. Do not attempt to use the printer in any way not described in this manual.
Warning
You may cause an electric shock, fire, or damage the printer if you ignore any of these safety precautions.
Choosing a location
Do not place the printer close to flammable solvents such as alcohol or thinners.
Power supply
Never attempt to plug in or unplug the printer from the power supply when your hands are
wet.
Always push the plug all the way into the power outlet.
Never damage, modify, stretch or excessively bend or twist
the power cord. Do not place heavy objects on the power
cord.
Never plug the printer into a power socket that is shared
with other equipment (extension lead/cord, 2- or 3-way
adapter, etc.).
Never use the printer if the power cord is bundled or knotted.
If you detect smoke, unusual smells or strange noises around the printer, immediately unplug the
printer at the power supply and call for service.
Periodically, unplug the printer and use a dry cloth to wipe off
any dust or dirt collected on the plug and the power outlet. If
the printer is placed at a location exposed to a lot of dust,
smoke, or high humidity, the dust collected on the plug
absorbs moisture and may cause insulation failure and fire.
If you hear thunder, disconnect the power supply of the printer and refrain from using it. Leaving
the printer plugged in may cause fire, electric shock, or damage to the printer, depending on the
thunder storm.
Use the power cable included with the printer.
74
Safety Precautions
Cleaning the printer
Use a damp cloth to clean the printer. Never use flammable
solvents such as alcohol, benzene or thinners.
If flammable solvents come in contact with electrical
components inside the printer, it could cause a fire or electric
shock.
Always unplug the printer from the power outlet before cleaning the printer.
If you accidentally switch the printer on while cleaning it, you could injure yourself or damage the
printer.
Maintaining the
printer
Do not attempt to disassemble or modify the printer. There are no user serviceable parts inside the
printer.
The printer contains high-voltage components. Never attempt any maintenance procedure not
described in this guide.
Working around the
printer
Do not use highly flammable sprays near the printer.
This could cause a fire or electric shock if the spray comes into contact with electrical components
inside the printer.
Caution
You may cause injury or damage the printer if you ignore any of these safety precautions.
Choosing a location
Do not install the printer in a location that is unstable or subject to excessive vibration.
Do not install the printer in locations that are very humid or dusty, in direct sunlight, outdoors, or
close to a heating source.
To avoid the risk of fire or electric shocks, install the printer in a location with an ambient
temperature range of 5°C to 35°C (41°F to 95°F) and humidity of 10% to 90% (condensation free).
Do not place the printer on a thick rug or carpet.
Do not place the printer with its back attached to the wall.
Power supply
Ensure that the area around the power outlet is kept clear at
all times so you can easily unplug the power cord if
necessary.
Never remove the plug by pulling on the cord.
Do not use an extension lead/cord.
Safety Precautions
75
Working around the
printer
Never put your hands or fingers in the printer while it is printing.
Do not place any object on the printer.
Do not place metal objects (paper clips, staples, etc.) or containers of flammable solvents (alcohol,
thinners, etc.) on top of the printer.
If any foreign object (metal or liquid) fall into the printer, unplug the power cord and call for service.
Do not transport or store the printer on a slant, vertically or upside-down, as the ink may leak and
damage the printer.
Print Heads and ink
tanks
For safety reasons, store Print Heads and ink tanks out of the reach of small children.
If a child ingests any ink, consult a doctor immediately.
Do not shake Print Heads or ink tanks.
Ink may leak out and stain clothing or the surrounding area.
Never touch the electrical contacts on a Print Head after
printing. The metal parts may be very hot and could cause
burns.
Do not throw ink tanks into fire.
76
Safety Precautions
Users in the U.S.A.
„ Regulatory Information
FCC Notice (U.S.A. Only)
For 120V, 60Hz model
Model Number: K10311
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
z Reorient or relocate the receiving antenna.
z Increase the separation between the equipment and receiver.
z Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
z Consult the dealer or an experienced radio/TV technician for help.
Use of a shielded cable is required to comply with Class B limits in Subpart B of Part 15 of the FCC
Rules.
Do not make any changes or modifications to the equipment unless otherwise specified in the
manual. If such changes or modifications should be made, you could be required to stop operation of
the equipment.
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
1-516-328-5600
„ Canon U.S.A., INC. LIMITED WARRANTY --- (USA Only)
The limited warranty set forth below is given by Canon U.S.A., Inc. (“Canon USA”) with respect to
the new or refurbished Canon-brand product (“Product”) packaged with this limited warranty, when
purchased and used in the United States only.
The Product is warranted against defects in materials and workmanship under normal use and
service (a) for a period of one (1) year from the date of original purchase when delivered to you in
new condition in its original container or (b) for 90 days from the date of original purchase for
refurbished Products. Product returned to a Canon USA repair facility or a Canon USA Authorized
Service Facility (“ASF”), and proven to be defective upon inspection will be (a) repaired utilizing new,
remanufactured, repaired and/or recycled parts (b) exchanged for new or; (c) exchanged for a
refurbished Product, as determined by the Canon USA repair facility or the ASF. Warranty repair or
replacement shall not extend the original warranty period of the Product. A dated proof of purchase
is required at the time of warranty service. A copy of your dated bill of sale will satisfy this
requirement. This warranty does not cover any accessories, or any consumables, such as paper or
ink cartridges, as to which there shall be no warranty or replacement.
77
This limited warranty shall only apply if the Product is used in conjunction with compatible
computers, peripheral equipment and software. Canon USA shall have no responsibility for such
items except for compatible Canon brand peripheral equipment covered by a separate warranty
(“Separate Warranty”). Repairs of such Canon brand peripheral equipment shall be governed by the
terms of the Separate Warranty. Non-Canon brand equipment and software that may be distributed
with the Product are sold “as is” and without warranty of any kind by Canon USA, including any
implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties
are disclaimed. The sole warranty, if any, with respect to such non-Canon brand items is given by
the manufacturer or producer thereof.
This limited warranty covers all defects encountered in normal use of the Product and does not apply
in the following cases:
(a) Loss of or damage to the Product due to abuse, neglect, mishandling, improper packaging
by you, alteration, accident, electrical current fluctuations, improper use, failure to follow
operating or maintenance instructions in, or environmental conditions prescribed in, Canon
USA’s user’s manual or other documentation, or services performed by someone other than
a Canon USA repair facility or ASF. Without limiting the foregoing, dropping the Product,
scratches, and abrasions will be presumed to have resulted from misuse, abuse or failure to
operate the Product as set forth in the user’s manual or other documentation for the Product.
(b) Use of parts, media, software or supplies (other than those sold by Canon USA), including
non-Canon ink cartridges or refilled ink cartridges, that cause damage to the Product or
cause abnormally frequent service calls or service problems.
(c) If the Product has had its serial number or dating defaced, altered or removed.
ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR
CONTAINED ON THE SOFTWARE DISKETTES OR CD-ROMS ENCLOSED WITH, OR
ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR
FOR THE PRODUCT, IS SOLD “AS IS” AND WITHOUT WARRANTY BY CANON USA. THE SOLE
WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE
MANUFACTURER’S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY
LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON USA IMMEDIATELY
IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER’S LICENSE
AGREEMENT.
NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE
APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO
OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY
ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON USA, OR
ITS ASF. (SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.) CANON USA
SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE
FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION
OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED
BY THE USE, MISUSE, OR INABILITY TO USE THE PRODUCT REGARDLESS OF THE LEGAL
THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA OR ITS ASF HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND
AGAINST CANON USA OR ITS ASF BE GREATER IN AMOUNT THAN THE PURCHASE PRICE
OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING,
YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR
PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE POSSESSION,
USE, MISUSE, OR INABILITY TO USE THE PRODUCT SOLD BY CANON USA NOT CAUSED
SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA, OR ITS ASF. (SOME STATES
DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.) THIS
LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL
78
PURCHASER OF THE PRODUCT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A
GIFT, AND STATES YOUR EXCLUSIVE REMEDY.
Canon USA offers a range of customer technical support* options:
z
Interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to
frequently asked questions (www.canontechsupport.com)
z
Toll-free live technical support Monday—Saturday (excluding holidays) at 1-800-828-4040
z
Telephone Device for the Deaf (TDD-1-866-251-3752)
z
Repair or Exchange Service Options:
In the event service is required for the Product during the limited warranty period, Canon USA
offers two hardware support options:
Authorized Service Facility Carry-In / Mail-In Service
Canon USA’s Carry-In/Mail-In Service provides repair or exchange, at Canon USA’s option,
through Canon USA’s Authorized Service Facility (ASF) network. The name and telephone
number of the ASF(s) near you may be obtained from Canon USA’s Web site at
www.canontechsupport.com or by calling the Canon USA Customer Care Center at 1-800828-4040, or any time while speaking to a technical support person. A Product covered by this
limited warranty will be repaired or exchanged, as determined by Canon USA, and returned
without charge by the ASF.
InstantExchange Service **
A Canon Customer Care Center or ASF technician will attempt to diagnose the nature of the
problem and, if possible, correct it over the telephone. If the problem cannot be corrected over
the telephone, and you elect the InstantExchange option, a reference number will be issued to
you. You will be asked for the Product serial number and other information pertaining to your
Product and for a ship-to location for the replacement Product (must include street address).
The Canon USA repair facility will ship out the replacement Product prepaid by Canon USA.After
receipt of the replacement Product (with instructions and a prepaid waybill), follow the enclosed
instructions on how to ship your product to the Canon USA repair facility. Your Product must be
returned in the shipping carton in which the replacement Product was packed and include the
reference number, A COPY OF YOUR DATED PROOF OF PURCHASE (BILL OF SALE), and a
complete explanation of the problem. DO NOT INCLUDE ANY OTHER ITEMS WITH THE
YOUR PRODUCT IN THE RETURN SHIPPING CARTON, AND BE SURE TO RETAIN YOUR
PRINTHEAD, INK CARTRIDGE(S) AND TANK(S).
InstantExchange Service exchanges your Product with a replacement Product, which will
normally be shipped the same day if your request for this service is by 3 p.m. E.T. Monday
through Friday, except holidays. Canon USA does not guarantee same day shipment in the
event of the occurrence of factors beyond its reasonable control. The replacement Product you
receive may be a refurbished or reconditioned unit and will be covered for the balance of the
period remaining on your original limited warranty. NOTE THAT BY USING THIS SERVICE YOU
WILL KEEP THE REPLACEMENT PRODUCT THAT IS SENT TO YOU. CANON USA WILL
RETAIN THE PRODUCT THAT YOU ORIGINALLY PURCHASED, WHICH SHALL BECOME
THE PROPERTY OF CANON USA. InstantExchange warranty program service is available only
during the express limited-warranty period for your Product and only in the continental United
States, Alaska and Hawaii during such period.
This limited warranty gives you specific legal rights, and you may also have other rights, which vary
from state to state.
* Support program specifics are subject to change without notice.
** InstantExchange warranty service is subject to the availability of refurbished or new replacement
units.
79
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
USA
Canon is a registered trademark of Canon Inc.
© 2007 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and
may also be a registered trademark in other countries.
80
Index
A
S
Appendix 70
Safety Precautions 74
Specialty Media 4
Specifications
general 72
PictBridge 72
System Requirements 73
B
Before Using the Printer 2
C
Canon U.S.A., Inc. Limited Warranty - U.S. Only 77
Cleaning
exterior 44
inside 48
protrusions inside the printer 51
roller 44
T
Troubleshooting 52
Turning off the Printer 3
Turning on the Printer 2
I
Ink Lamp
ink level indication on the computer 24
ink level indication on the printer 23
L
Loading Printing Paper
envelopes 14
Front Tray 12
Rear Tray 10
recommended paper and requirements 5
small-sized paper 16
M
Media
cannot use 6
specialty 4
Media Type 5
N
Nozzle Check Pattern
examining 32
printing 30
P
Print Head
aligning 38
cleaning 33
deep cleaning 36
Printing from Your Computer 17
Macintosh 18
Windows 17
Printing Photographs Directly from a Compliant
Device 19
PictBridge print settings 21
R
Replacing Ink Tanks 25
ink status information 23
Routine Maintenance 23
replacing ink tanks 25
81
82
Getting Help from Canon
Ordering Information
For additional supplies, use the following descriptions and order numbers.
Help Us Help You Better
Description
Before you contact Canon, please record the following information.
Ink Tanks
Serial Number (located on the inside of the product): _________________________________________
Model Number (located on the top of the product):___________________________________________
Setup CD-ROM number (located on the CD-ROM): __________________________________________
Purchase Date: ______________________________________________________________________
Customer Technical Support Sequence*
1. Internet — www.canontechsupport.com
For quick and comprehensive self-help in an intuitively guided interactive troubleshooting
environment, the place to start is our helpful tech support web site. In addition, the latest driver
downloads, answers to frequently asked questions, product information, and “where to buy”
instructions are found here.
2. Email Tech Support — www.canontechsupport.com
For individual attention to a special issue, try emailing our friendly technical support representatives,
specially trained to communicate quick, easy, and logical solutions to your inquiries within 24 hours.
3. Toll-Free Live Tech Support — (1-800-828-4040)
This option provides live telephone technical support, free of service charges, MondaySaturday (excluding holidays), during your product’s 1 year limited warranty period.
Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752).
4. Extended Service and Support — www.canonesp.com
Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service
program that provides up to three full years of service and support coverage at a very attractive price.
CarePAK offers toll-free Canon technical support and includes Canon’s superb InstantExchange
product replacement program. For further information about extending your Canon service and
support, call (1-800-385-2155), or visit our Web site at www.canonesp.com. CarePAK must be
purchased during your product’s warranty period.
For more information and updated program specifics, please visit our web site at
www.canontechsupport.com.
PGI-5 Black
CLI-8 Cyan
CLI-8 Magenta
CLI-8 Yellow
Order #
0628B002
0621B002
0622B002
0623B002
Canon Specialty Papers
All Occasion Photo Cards (4" x 8"/ 50 sheets)
Glossy Photo Paper Credit Card Size (100 sheets)
High Resolution Paper (8.5" x 11"/ 100 sheets)
Matte Photo Paper (4" x 6"/ 120 sheets)
Matte Photo Paper (8.5" x 11"/ 50 sheets)
Photo Paper Glossy (4" x 6"/ 50 sheets)
Photo Paper Glossy (4" x 6"/ 100 sheets)
Photo Paper Glossy (8.5" x 11"/ 50 sheets)
Photo Paper Glossy (8.5" x 11"/ 100 sheets)
Photo Paper Plus Double Sided (5" x 7"/ 10 sheets)
Photo Paper Plus Double Sided (8.5" x 11"/ 10 sheets)
Photo Paper Plus Double Sided Album Kit (5" x 7")
Photo Paper Plus Double Sided Album Kit (8.5" x 11")
Photo Paper Plus Glossy (4" x 6"/ 50 sheets)
Photo Paper Plus Glossy (4" x 6"/ 120 sheets)
Photo Paper Plus Glossy (5" x 7"/ 20 sheets)
Photo Paper Plus Glossy (8.5" x 11"/ 20 sheets)
Photo Paper Plus Semi-gloss (4" x 6"/ 50 sheets)
Photo Paper Plus Semi-gloss (8" x 10" / 20 sheets)
Photo Paper Plus Semi-gloss (8.5" x 11"/ 20 sheets)
Photo Paper Pro (4" x 6"/ 20 sheets)
Photo Paper Pro (4" x 6"/ 75 sheets)
Photo Paper Pro (8" x 10"/ 20 sheets)
Photo Paper Pro (8.5" x 11"/ 15 sheets)
Photo Paper Pro (8.5" x 11"/ 30 sheets)
Photo Stickers (16 stickers/sheet, 5 sheets/pack)
1029A069
9157A023
1033A011
7981A014
7981A004
0775B021
0775B022
0775B023
0775B024
9981A006
9981A005
0041B005
0041B006
7980A012
7980A022
7980A019
7980A006
1686B014
1686B017
1686B020
1029A014
1029A027
1029A059
1029A004
1029A028
0001C001
Call 1-800-OK-CANON to locate a dealer near you, or visit the Canon eStore at
www.estore.usa.canon.com.
* Support program specifics are subject to change without notice.
© 2007 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and may be a registered trademark or
trademarks in other countries. All other product and brand names are trademarks of their respective owners. As an ENERGY STAR®
partner, Canon U.S.A., Inc. has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.
Photo Printer
series
Quick Start Guide
The following ink tanks are compatible with this product.
For information on product specifications, please visit our website at
www.usa.canon.com
QT5-1261-V01
XXXXXXXX
© CANON INC.2007
PRINTED IN VIETNAM