NUMS Enhanced Mailbox Reference Guide

NUMS Enhanced Mailbox Reference Guide
USER GUIDE
Voice
Verizon Business National
Unified Messaging Service –
Enhanced Service Guide
What Is Unified Messaging?
Verizon Business’ National Unified Messaging Service is an interactive
voicemail system providing business customers with the ability to access
and manage messages via phone or Internet. Unified Messaging allows the
retrieval of voice messages and, for selected offerings, fax messages from
a single mailbox that is accessible from a variety of devices – computer,
landline, or cellular phone. You can receive e-mail notifications of a voice
message, and for selected offerings, receive a copy of the voicemail as an
email attachment allowing you to listen to voice messages directly from
your computer. In addition, you can receive notification of a new message
on a cell phone, pager, or via message waiting indicator (where available)
or outcall notification to your telephone. Unified Messaging can forward
voice messages to other Unified Messaging users in the same organization
within multiple nationwide geographic locations of their business
regardless of the technology used (i.e., POTS service, PBX).
Unified Messaging will answer your telephone calls when you are busy by
greeting callers and allowing them to leave a voice message. By pressing 0
instead of leaving a message, callers also have the option of sending a pager
message. If needed, Unified Messaging can immediately forward all of your
calls to another telephone number. The messages left in your voice mailbox
can be accessed at any time using a touchtone telephone or web browser.
Voice Mailbox Access
The first time you access Unified Messaging, you will be required to conduct
an initial setup that includes entering a temporary security PIN for the voice
mailbox, recording your name, and recording a greeting. Your temporary PIN
is the last four digits of your telephone number.
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For extension mailbox users (an extension mailbox provides voicemail
to one telephone number that is shared by up to nine people), the PINs
are the last four digits of your number PLUS an additional digit of 1-9.
For example: For telephone number (123) 456-7890 with three mailboxes,
the default PINs would be as follows:
Mailbox 1 PIN=78901
Mailbox 2 PIN=78902
Mailbox 3 PIN=78903
Note: The recording of your name is automatically attached to the messages
you leave in the voice mailboxes of others within your organization.
Two Simple Ways to Access Your Voicemail
1. Dial the toll free access number in your Welcome Letter.
2. Follow the voice prompts to access your mailbox.
or
1. Dial your own phone number.
2. When your greeting begins, interrupt it by pressing *7.
3. Enter your voicemail PIN.
Note: If calling from your own phone, * will not be required but you will
be prompted to enter your security PIN (unless security PIN is turned off).
Verizon Business National Unified Messaging Service – Enhanced User Guide
Main Menu
After Listening Message Menu
Every time you access voicemail, you will hear: “You have X new messages.
To check unheard messages, press 11” or “You have no new messages.”
Next, you will hear the Main Menu options:
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2EVIEW
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-ESSAGES
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-ENU
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å
Unified Messaging provides the following options:
• To review your messages, press 1.
• To send a message, press 2.
• To change personal options, press 4.
Listening to Your Messages
To listen to your messages, press 1 at the Main Menu.
Unified Messaging will indicate: “You have X new messages and X saved
messages” followed by the first message header (if message headers are
turned on), then followed by the message. The messages in your voice
mailbox will be played, starting with new messages and then followed by
any saved messages (messages that you have already listened to and have
decided to save rather than delete).
7HILE¬,ISTENING¬-ESSAGE¬-ENU
Rewind
Pause
Message
Fast
Forward
Play
Slower
Play
Message
Quieter
Return to
Main Menu
Play
Faster
Play
Message
Louder
Help
Skip the
Next
Message
While listening to your messages, Unified Messaging provides the
following options:
• To rewind the message a few seconds, press 1.
• To rewind back to the start of the message, press 11.
• To pause or restart after pausing a message playback, press 2.
• To fast forward a few seconds, press 3.
• To skip to the end of the message, press 33.
• To play the message slower, press 4.
• To play the message faster, press 6.
• To play the message quieter, press 7.
• To play the message louder, press 9.
• For help, press 0.
• To return to the Main Menu, press *.
• To skip the next message, press #.
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1
2
3
4
5
6
Replay
Message
Envelope
Information
Send
Message
7
8
9
Erase
Message
Reply to
Message
Save
Message
0
#
Cancel
Message
Review
More
Options
When a message has finished playing, Unified Messaging provides the
following options:
• To erase this message, press 7.
• To reply to this message, press 8.
• To save the message to the archives, press 9.
• To hear more options, press 0.
• To replay this message, press 4.
• To get envelope information for this message, press 5.
• To send a copy to someone else with remarks, press 6.
• To cancel message review, press *.
• To get more options, press 0.
Saving a Message
A new message is kept in your voice mailbox for 14 days for a 15-message
capacity box or 30 days for larger message capacity boxes, so you will need
to regularly access your voice mailbox. When you have fully listened to a
message, it automatically becomes a saved message. If you don’t want to fully
listen to a message but still want to save it, press 9 at the Message Menu.
Tip: Saved messages are also automatically deleted after 14 days for a
15-message capacity box, or 30 days for larger message capacity boxes.
If you want to keep a saved message for longer, you will have to access
the message later and resave it.
Deleting a Message
If you do not want to keep a message after you have listened to it, you
should delete it. To delete a message, press 7 at the After Listening
Message Menu.
Undeleting a Message
If you delete a message by mistake, press 19 at the Main Menu to access
the deleted message. The first deleted message will be played to you.
5NDELETED¬-ESSAGE¬-ENU
Listen to
Message
Undelete
Message
Envelope
Information
Move to
Next
Message
Verizon Business National Unified Messaging Service – Enhanced User Guide
Once completed, Unified Messaging provides the following options:
• To move to the next message, press #.
• To listen to the message, press 1.
• To undelete the message, press 4.
• To hear when the message was sent, press 8.
Tip: While a deleted message is playing, you can press 11 to begin again.
When you have listened to a deleted message, use this Deleted Message
Menu to determine what happens next. For example, press 4 to undelete
the message or press # to move to the next deleted message. If you do not
undelete a message, it will be deleted when you end your call.
Tip: When you undelete a message, it becomes a saved message.
Replying to a Message
If the person who left you a message also has a Unified Messaging voice
mailbox, you can send a reply. To reply to a message, press 8 at the
Message Menu.
If your reply is important, you can mark it as urgent. If you want to prevent
the recipient from being able to forward the reply to others, you can mark
it as private. Please refer to the Message Attributes Menu.
Forwarding a Message
You can forward a message to anyone in your organization with a Unified
Messaging voice mailbox. To forward a message, press 6 at the Message Menu.
You will be instructed to address the message by entering the recipient’s
telephone number. To send the message to a Distribution List, press 1
and enter the distribution list number; otherwise press 2, and enter the
destination voice mailbox (telephone) number. See page 4 for more
information about Distribution Lists.
Before the message is sent, you are given an opportunity to add your own
message before or after the original message by pressing 6. By pressing 8,
you can change your message attributes. If your message is important, you
can mark it as urgent. If you want to prevent the recipient(s) from being
able to forward the message to others, you can mark it as private. You can
also request acknowledgement of receipt and set a future date for delivery
of the message. Please refer to the Message Attributes Menu.
Tip: If you do not know the voice mailbox (telephone) number of the
person you want to forward the message to, press the # key. You can use
the telephone keypad to spell their last name, and then press # when
finished. Unified Messaging will tell you how many matches it has found
with the last name and present you with the telephone numbers. You can
press # again and re-enter the last name followed by their first name. Press
# when finished.
Sending a Message
To create a new message and send it to anyone in your organization with a
Unified Messaging mailbox, press 2 at the Main Menu. You will be instructed
to record your message.
Next, you will be instructed to address the message by entering the
recipient’s number. To send the message to a Distribution List, press
1 and enter the Distribution List number; otherwise, press 2 and enter
the destination voice mailbox (telephone) number. See page 4 for more
information about Distribution Lists.
If your message is important, you can mark it as urgent. If you want to prevent
the recipient(s) from being able to forward the message to others, you can
mark it as private. Please refer to the Message Attributes Menu.
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-ESSAGE
2EADDRESS
-ESSAGE
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Once you have recorded your message, Unified Messaging provides the
following options:
• To send a message, press 2 (record your message and press #
when finished).
• To send to a distribution list, press 1.
• To send to another person, press 2 to enter the telephone number.
To dial by name, press # (when finished dialing, press #).
Additional options are then available:
• To replay the message, press 1.
• To send the message, press 2.
• To cancel the message, press 3.
• To record the message again, press 4.
• To readdress the message, press 5.
• To add a comment to the message, press 6.
• To change message attributes, press 8.
• To send the message, press #.
Message Attributes Menu
The Message Attributes Menu is used to control the delivery of the
message as follows:
Priority Settings
• For normal priority, press 1.
• For urgent priority, press 2.
• For emergency priority, press 3.
Privacy Setting
• For normal privacy, press 1.
• To make the message unforwardable, press 2.
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Verizon Business National Unified Messaging Service – Enhanced User Guide
Acknowledgement Receipt
• For no acknowledgment receipt, press 1.
• For acknowledgement receipt, press 2 (acknowledgment will
be requested).
Delivery Date Settings
• For immediate delivery, press 1.
• For future delivery, press 2.
• Enter month of delivery, press # when finished.
• Enter date of delivery, press # when finished.
• Enter hour of delivery, press # when finished (confirmation will be
played back).
• Send now, press #.
Tip: If you do not know the voice mailbox (telephone) number of the
person you want to send the message to, press the # key. You can use the
telephone keypad to spell their last name instead.
Personal Options Menu
The Personal Options Menu allows you to control various personal settings
as follows:
Personal Options Menu
1
2
3
Set Toggle
Notification
Set
Administrative
Options
Select &
Record Your
Greetings
4
5
6
Set
Notification
Schedule
Set Mailbox
Forwarding
Options
Record
Your
Name
7
8
9
0
#
•
•
•
•
•
•
To set toggle notification, press 1.
To set administrative options, press 2.
To select and record your greetings, press 3.
To set a notification schedule, press 4.
To set mailbox forwarding options, press 5.
To record your name, press 6.
Toggle Notification Settings
• To toggle notification, press 1 (to turn on/off).
Administrative Options Settings
• To establish or change your password, press 1.
• To establish or change group Distributions Lists, press 2.
• To change Prompt Level, press 3.
• To control the date and time option, press 4.
• To exit, press *.
Setting a Password
Please enter you new PIN, then press # when finished (your PIN can be 4 to
8 digits, but should not be the same as your default PIN). For confirmation,
please re-enter you new PIN.
PIN Security Tip: When using your telephone at work, entering your PIN
before accessing your voice mailbox is optional. Use the PIN security toggle
choice (4) of the Mailbox Options Menu to turn PIN security on and off.
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Distribution Lists
To be able to send the same voice message to multiple mailboxes within
your organization, you need to create a Distribution List. Each Distribution
List has a numeric ID (for example, 1). To work with your Distribution Lists,
press 2 at the Personal Options Menu, and then 2 at the Administrative
Options Menu.
$ISTRIBUTION¬,ISTS¬-ENU
Create A
List
Work with
List
Delete a
List
Review
Lists
Unified Messaging provides the following options:
• To create a list, press 1.
• To work with one of your lists, press 2.
• To delete a list, press 3.
• To review your lists, press 4.
• To return, press 5.
Reviewing Your Distribution Lists
To review your Distribution Lists, press 4 at the Distribution Lists Menu.
You will hear the number of lists followed by the list name and ID.
Creating a new Distribution List
To create a new Distribution List, press 1 at the Distribution Lists Menu. Enter
the ID for the list you wish to create and press # when finished. Record a name
for your list and press # when finished. Enter the destination number for the
member to be added and press # when finished.
Deleting a Distribution List
To delete a Distribution List, press 3 at the Distribution Lists Menu. Enter
the list ID you wish to delete and press # when finished.
Changing a Distribution List
To add and delete Distribution List members, press 4 at the Distribution Lists
Menu. Enter the list number you wish to work with and press # when finished.
Additional Unified Messaging options are as follows:
• To review the list, press 1.
• To add a member to the list, press 2.
• To delete a member, press 3.
• To return, press *.
Tip: If you don’t know the voice mailbox (telephone) number of the
person you want to add to a distribution list, press the # key. You can use
the telephone keypad to spell their last name instead. Unified Messaging
will tell you how many matches it has found with the last name and
present you with the telephone numbers. You can press # again and
re-enter the last name followed by their first name. Press # when finished.
Verizon Business National Unified Messaging Service – Enhanced User Guide
Message Headers
An optional message header can be played before you listen to each
message. The message header includes information about who sent the
message and when.
Tip: Even when message headers are not played, you can still access the
message header by pressing 5 at the Message Menu.
Unified Messaging provides the following messaging header options:
• To set header preferences, press 1. To toggle off message headers before
each message, press 2.
• To set delete preferences, press 2. To turn off delete new messages
without listening to whole message, press 2.
• To automatically save messages, press 3. To turn off automatically saving
new messages, press 2.
• To send message header preferences, press 4. To address message
before recording the message, press 2.
• To set clock preferences, press 6. To toggle to 24-hour clock from
12-hour clock, press 2.
• To return to the Main Menu, press *.
Selecting and Recording Your Greetings
When a caller reaches your Unified Messaging voice mailbox, they are
greeted by one of five different greetings. To record and/or activate these
greetings, press 4 at the Main Menu followed by 3 at the Personal Options
Menu. You are then given the currently active greeting.
Greetings Menu
1
2
3
Available
Away from
the Office
Unavailable
4
5
6
Left for
the Day
Busy
7
8
9
0
#
Return to
Personal
Options Menu
Unified Messaging provides the following options:
• To select your In the Office and Available greeting, press 1.
• To select your Available But Away from the Office greeting, press 2.
• To select the Unavailable greeting, press 3.
• To select the Left for the Day greeting, press 4.
• To work with your Busy greeting, press 5.
• To return to the Personal Options Menu, press *.
Selecting a Greeting
If you select either of your In the Office greetings as your currently active
greeting, then callers are able to leave you a message after listening to
the greeting. If you select the Not Accepting Messages greeting as your
currently active greeting, then callers can listen to the greeting but are
not able to leave you a message.
Note: The Busy greeting is only played if you are on the phone and have
recorded a Busy greeting. Callers are able to leave you a message once
they have listened to the Busy greeting.
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Recording Greetings
You will need to record the In the Office greetings and the Busy greeting.
You can re-record them as many times as you wish. When you choose these
greetings from the Greetings Menu, you are given the choice of re-recording
the greeting or simply listening to the current recording.
What you say is up to you, but, at a minimum, you should tell callers who
you are, how to contact another person, and how to leave a message for
you. Try something like the following:
• In the Office and Available greeting:
Hello, this is David Jones. I’m available and working at the office, but
I can’t take your call right now. Press 0 to be transferred, or leave a
message after the tone and I’ll return your call within two business
hours. If you want to listen to your message, press # when you have
finished speaking.
• Available But Away from the Office:
Hello, this is David Jones. I’m working at the office, but I am unable to take
any calls. Press 0 to be transferred or leave a message after the tone. If you
want to listen to your message, press # when you have finished speaking.
• Busy greeting:
Hello, this is David Jones. I’m busy on the phone right now. Press 0 to
be transferred or leave a message after the tone. If you want to listen
to your message, press # when you have finished speaking.
Note: You cannot record the Not Accepting Messages greeting. If you
select this greeting as your current, active greeting, callers will hear the
following: The party you have called <Recorded Name> is not accepting
messages at this time. You will now be disconnected. Goodbye.
If you requested a voice mailbox for providing a general information
message to callers, you will be allowed to record your message as an
extended greeting.
Notification Schedule
While notification schedules can be controlled from the telephone user
interface, we recommend that you use Visual Voicemail via the web to
control your settings. Visual Voicemail information can be found later in
this User’s Guide.
Contact Options Menu
When Unified Messaging answers your calls, it greets the caller and
allows them to leave them a message. Callers also have the option of
being transferred to somebody else by pressing 0 instead of leaving
a message. If you want callers to have a range of options when they
press 0, then use the Contact Options Menu to specify your Attendant,
Colleague, and Reach-Me numbers.
Verizon Business National Unified Messaging Service – Enhanced User Guide
Unified Messaging provides the following options:
• To set your Reach-Me number, press 1.
• To set your Colleague, press 2.
• To transfer to another number, press 3.
• To work with your outgoing mail, press 4.
• To set your Automatic Call Forwarding, press 5.
• To work with your deleted messages, press 8.
• For further options, press 9.
– To work with your fax number, press 1.
– To work with your pager number, press 3.
– To work with your pager reference number, press 5.
– To work with the Attendant number, press 8.
– To return to the Contact Options Menu, press *.
Tip: If you want Unified Messaging to immediately forward all calls to
another telephone number without a greeting and the option to leave
a voice message, then use the Contact Options Menu to specify a Call
Forward number. When you no longer want Unified Messaging to
immediately transfer all callers, you must delete the Call Forward number.
If you specify your Attendant number, your caller will have the option of
transferring to your Attendant instead of leaving you a voice message.
If you specify a Colleague number, your caller will have the option of
transferring to your Colleague instead of leaving you a voice message.
If you can be reached on another telephone number, specify a Reach-Me
number. Your caller will then have the option of transferring to this number
instead of leaving you a voice message. However, callers will not be offered
the option of transferring to your Reach-Me number if you select the In the
Office but Not Available greeting as your currently active greeting.
Note: If you do not specify Attendant, Colleague or Reach-Me numbers
and a caller presses 0 instead of leaving you a message, then they can still
request to be transferred to somebody else within your organization who
also has Unified Messaging (as long as they know their telephone number).
Recording Your Name
To record your name, Unified Messaging provides the following options:
• To hear your name, press 1.
• To delete your name, press 3.
• To record your name, press 4.
• To return to the Contact Options Menu, press *.
Caller Options
When Unified Messaging answers your calls, it provides your recorded
greeting and allows callers to leave a message. Callers also have the option
of being transferred by pressing 0, if you have established this option for
your number.
For example, Unified Messaging says:
• Hello, this is David Jones. I’m available and working at the office, but I
can’t take your call right now. Press 0 to be transferred, or leave a
message after the tone and I’ll return your call within two business
hours. If you want to listen to your message, press # when you have
finished speaking.
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Leaving a Message
If the caller records a message and then hangs up, the message is left in
your voice mailbox.
Caller Message Menu
1
2
3
Listen to
Message
Leave
Message
Cancel
Message
4
5
6
Re-record
Message
Set Message
Urgent
Priority
Prevent
Message
Forwarding
7
8
9
0
#
Other
Contact
Options
If the caller presses # after recording their message, Unified Messaging
provides the following options:
• To listen to your message, press 1.
• To leave the message, press 2.
• To cancel the message and listen to the greeting again, press 3.
• To record the message again, press 4.
• To set the message priority to urgent, press 5.
• To prevent the message from being forwarded, press 6.
• For other contact options, press #.
The caller is now able to leave their message in your voice mailbox (by
pressing 2). Optionally, the caller can listen to their message (by pressing 1),
re-record their message (by pressing 4), or cancel their message and return
to the greeting (by pressing 3). If the message is important, the caller can
mark the message as urgent before they leave it in your voice mailbox (by
pressing 5). If they want to prevent you from being able to forward the
message to others, they can mark it as private (by pressing 6).
Note: If the caller hangs up at this point without canceling the message
(by pressing 3), then the message is still left in your voice mailbox.
Caller Contact Options Menu
If instead of leaving a message, the caller presses 0. Callers can use the
Caller Contact Options Menu to be transferred to another contact.
Caller Contact Options Menu
1
2
3
Dial
Another
Number
Transferred
to Colleague
Try to
Reach the
Next Person
5
6
4
Listen to
the Notice
Board
7
8
9
0
#
Transfer
to
Attendant
Unified Messaging provides the following options:
• To be transferred to an attendant, press 0.
• To dial another number, press 1.
• To be transferred to the colleague of the person you were calling, press 2.
• To try to reach the person you were calling, press 3.
• To listen to the notice board, press 5.
Verizon Business National Unified Messaging Service – Enhanced User Guide
•
•
•
•
To logon, press * 7.
To disconnect, press * 9.
To cancel and return, press **.
To continue from where you left off, press *#.
Note: The Caller Contact Options Menu does not always offer the caller
all of the choices described above. If, for example, you do not specify an
Attendant number (see Contact Options Menu), then the “To be transferred
to an attendant, press 0” choice is omitted from the Caller Contact Options
Menu. Even if you have specified all of your Contact Options numbers,
some choices may still be omitted from the Caller Contact Options Menu.
For example, if the caller is greeted by the In the Office and Not Available
greeting, the Busy greeting, or the Not Accepting Messages greeting, then
the “To try to reach the person you were calling, press 3” choice is omitted.
To enable the caller to transfer to someone within your organization of their
own choosing who also has Unified Messaging, the Caller Contact Options
Menu always includes the “To dial another number, press 1” choice.
More Hints and Tips
Most Unified Messaging Menus are self-explanatory. However, if you require
further assistance, additional help can be assessed by pressing the 0 (Help)
key. If you want to return to the previous menu, then press the * (Return) key.
Once you are familiar with Unified Messaging, you can use a sequence of
key presses to navigate through the menus without having to listen to the
prompts. For example, to change your Call Forwarding Number, press 4,
then 5, and then 5.
Main Menu
Unified Messaging provides the following options:
• To review a message, press 1.
• To send a message, press 2.
• To change your personal account options, press 4.
Visual Voicemail
Access to your voice mailbox is available at home, at work, or on the move
with a web browser. You can access your voice mailbox using a set of web
pages described below. Further information is available by clicking the
Help tab at the top of each web page. To access your voicemail via the
web, use the following hyperlink:
http://verizonbusiness.com/myvoicemail.
Login
At the initial login screen, enter your 10-digit telephone number and PIN,
then click on the Login tab.
First Time User
The first time you login into your account via the web interface, you will
need to change your PIN. This only applies if you have not already accessed
your account via the telephone. Enter your new PIN in both boxes and click
on the save tab.
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Inbox
The voice messages currently in your Inbox are listed with the most
recently received at the top. Messages that have not been listened to
are listed in bold type; messages that you have listened to will be listed
in your inbox, but will not be bolded.
Listening to a Message
Click on the voice message listed in bold typeface. A Message Contents
page is displayed containing message header information, the voicemail
message as an attachment, and instructions. To listen to the voicemail
message, double click on the words Voice Message under the header
labeled Attachments.
Sending a Voicemail Message
To forward a voicemail message to yourself or someone else, click on the
tab titled Send to Telephone. If you chose to forward the message, a new
window will open. Enter the 10-digit telephone number that you wish to
send to and click on OK. To send it to another person, repeat again. When
finished, click on the Close tab.
Deleting a Voicemail Message
To delete a voicemail message from your Inbox, click on the box located
next to the messages you would like deleted and click on the delete
button. These messages will be deleted from your online Unified
Messaging and telephone voice mailbox.
Checking for New Messages
New voicemail messages may have arrived while you were using the online
Unified Messaging. To check for new messages anytime, simply click on
the Check for New Messages tab. If new messages have arrived, they will
be displayed, in bold, on top of your Inbox.
Alternative Numbers
Use this Options page to configure how your Unified Messaging mailbox
behaves when it answers your telephone calls.
To save any inputs or changes you have made to the values on this Options
page, click the Save action-tab at the top (or bottom) of the page. If you have
not made any inputs or changes, or you do not want to save any inputs or
changes, do not click the Save action-tab. Instead, use the (gray) navigation
tabs at the top of the page to navigate to your Inbox pages or to a different
Options page.
Call Forwarding Number
If you want your calls diverted to another telephone number instead
of playing a mailbox greeting, specify a Call Forwarding Number. The
greeting will still be played to the caller if the number is busy or there is
no reply. Ensure this field is blank if you do not want your calls forwarded.
Assistant Number
An Assistant Number is the telephone number of a person who might be a
useful contact for your callers. If you have set up a specific Assistant Number,
the caller will be able to press 0 and then 2 while listening to your mailbox
greeting, and be transferred to your Assistant. The caller will be returned to
your greeting if the number is busy or there is no reply. You should always
ensure that your recorded greetings inform the caller that they can press 0
to be provided with the alternatives to leaving you a message. Leave this
field blank if you do not want your callers to have the Assistant option.
Verizon Business National Unified Messaging Service – Enhanced User Guide
Reach-Me Number
Specify a Reach-Me number if you want your caller to be able to press 0
and then 3 while listening to your mailbox greeting and be transferred to
another of your telephone numbers. The caller will be returned to your
greeting if the number is busy or there is no reply. You should always
ensure that your recorded greetings inform the caller that they can
press 0 to be provided with the alternatives to leaving you a message.
Unless the system administrator has configured your Unified Messaging
system otherwise, callers will only be provided with this option when the
“Available, but Working Away from the Office” greeting is played. If you
leave this field blank, your callers will never have the Reach-Me option.
Reach-Me PIN
A Reach-Me PIN is a security number up to 4 digits in length. Specify a
Reach-Me PIN if you want to require that a PIN is requested from whoever
answers a call transferred by your Reach-Me option. If you leave this field
blank, whoever answers a call transferred by your Reach-Me option will be
directly connected to the caller without being asked for a PIN.
Fax Number
The Fax number is defaulted to the number of our Unified Messaging
fax server. Your mailbox is capable of detecting a fax tone and then of
receiving and storing faxes from callers. Your mailbox can also detect if a
fax is being sent and transfer the call to your fax machine, if you change
this number to the number of your fax machine. You will always need
to change back to the default number shown on the web screen to
change your setting back to storing fax messages. If your mailbox is set
to store faxes, then any fax sent by a caller is stored in the same way as a
voice message. Subsequently, when examining your Inbox you can use
the telephone user interface to forward the fax or to send it to your fax
machine, or you can use the web interface to view your fax.
Pager Number
The Pager number is the number of your Pager. If you have specified a
pager number, then your caller is able to press 0 and then 4 to page you.
Unless there is a problem, the caller will not be returned to your greeting
or be able to leave a message, and the call will be terminated. You should
always ensure that your recorded greetings inform the caller that they
can press 0 to be provided with the alternatives to leaving you a message.
Unless the system administrator has configured your Unified Messaging
system otherwise, callers will only be provided with this option when the
“Available and Working at the Office” or “Available, but Working Away from
the Office” or “Busy” greeting is played. If you leave this field blank, your
callers will never have the Page-Me option.
Pager Reference
Specify a Pager Reference number if your pager requires it otherwise leave
this field blank.
Operator Number
Callers are able to press 0 and then 0 while listening to your mailbox
greeting to be transferred to the Operator. You should always ensure
that your recorded greetings inform the caller that they can press 0 to be
provided with the alternatives to leaving you a message. The caller will not
be returned to your greeting if the number is busy or there is no reply.
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To save any inputs or changes you have made to the values on this Options
page, click the Save action-tab at the top (or bottom) of the page. If you do
not want to save any inputs or changes, do not click the Save action-tab.
Instead, use the (gray) navigation tabs at the top of the page to navigate
to your Inbox pages, or to a different Options page.
Greetings Tab
Unified Messaging offers five (5) types of Greetings to choose from the drop
down menu. The chosen greeting will play to all incoming callers. All Greetings
must be recorded from the telephone, prior to selection via the web.
My Info Tab
My Info allows you to manage your e-mail addresses for notification and
voicemail PINs, anytime, anywhere.
E-mail Notification:
Get notified via e-mail every time a new message arrives in your voicemail
box. To set up your notification e-mail addresses, simply enter the e-mail
addresses where you would like to be notified, in the order you want the
system to notify you, and select e-mail notification ON. Please enter the
entire e-mail address, i.e. emailname@website.xxx. When finished, click on
the save button. Every time a new message arrives in your voicemail box,
an alert will be sent directly to your e-mail address.
Note: The first e-mail address entered will also be used as your default
e-mail address for outgoing messages.
NOTICE TO CUSTOMERS USING E-MAIL FILTERING “SPAM” SOFTWARE
To ensure that you receive e-mail notification of voicemail, you must add
the “verizonbusiness.com” domain to your e-mail safe senders list.
Change PIN
Your Personal Identification Number (PIN) allows you to access voicemail
online or away from home. It also serves as your security PIN should you
choose to enable that option for added protection (see below). To change
your PIN, enter your current PIN and the new PIN in the appropriate boxes
located on the My Info page. Verify your new PIN and press the save
button located at the top or bottom of the page.
Note: Your PIN must be between 4-8 numeric digits.
Security PIN
Your Unified Messaging comes with a Security PIN feature that has been
defaulted “Off.” Upon activation of your Security PIN, you will be required
you to enter your Voicemail PIN to retrieve messages. To activate your
Security PIN, select Security PIN “On” and click on the save button.
To de-activate the Security PIN feature, select Security PIN “Off” and
click on the save button.
Verizon Business National Unified Messaging Service – Enhanced User Guide
Voicemail Options Tab
Unified Messaging allows you the flexibility to organize your voicemail box
for personalization. Voicemail message preferences can be set by using the
following options:
Set Prompt Level
You can select Normal or Expert prompts. Expert shortens the telephone
menu options (for example, “to save your messages” becomes “save”).
Message Retrieval
Select the order in which your messages are presented to you when you
log into Unified Messaging. Select either, “first in, first out” to listen to those
messages that have arrived first in your voicemail box, or “last in, first out”
to listen to those messages that have arrived last in your voicemail box.
When finished, click the save button.
Message Headers
Message Headers allow you to hear the time and date a message has arrived
and the incoming caller’s name, if available. To play message headers, select
Play Message Headers and click the save button. To turn off your Message
Header, select Don’t Play Message Headers and click the save button.
New Message Deletion
You can select to either save or delete new messages without listening
to them.
Automatic Saving
Automatically save your messages to avoid any lost messages. To automatically
save new messages after you have listened to them, select Automatically
Save Messages After Listening and click the save button. If you would like new
messages to always remain as new unless you choose to save them, select
Only Save Messages When Requested and click the save button.
Send Message
You can select a recording sequence when you are sending a message, by:
a) record first, then address message, b) address message first, then record.
Message Setting Tab
Message Delivery
You can automatically forward voice messages or faxes to your e-mail
address by selecting Remote Delivery. If you want messages to remain in
your mailbox, then select Local Delivery. If you want to forward messages
and keep a copy in your mailbox, then select Both Local and Remote
Delivery. You cannot can not select to forward messages unless you have
specified your e-mail address on the Personal Options page.
Voice Type
If you have selected to forward voice messages, you will need to select
the voice format that messages should be converted to before they are
forwarded. If you want to download WAV format audio files, select WAV.
If you want to download AU format audio files, select AU. To save any inputs
or changes you have made, click the Save action-tab at the top (or bottom)
of the page. If you do not want to save any inputs or changes, don’t click the
Save action-tab. Instead, use the (gray) navigation tabs at the top of the page
to navigate to your Inbox pages or to a different Options page.
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Distribution Lists Tab
Unified Messaging allows you to send the same message, to multiple
individuals, with a Distribution List.
Note: You can only send messages to those individuals located on
Unified Messaging.
Creating a New Distribution List
Simply enter a number, from 1-99, in the list field and press Create a New
Distribution List. You will be prompted to enter the first telephone number
of the person to be included in the distribution list. Once finished, click
Add. Continue adding as many numbers as you wish. When the list is
complete, select Close.
Editing an Existing Distribution List
Simply select an existing distribution by clicking on the number corresponding
to the list you would like to edit. You may add telephone numbers by entering
the new numbers into the telephone number field, and then pressing Add.
Deleting an Existing Distribution List
Select the distribution lists you would like to delete by marking the check
boxes located on the left hand side of the list number. When ready to
delete, click on the delete tab located at the top and bottom of the page.
Adding a Member to an Existing List
Select the list you would like to work with and enter their telephone
number in the telephone number field. When finished, click on the Add
tab located at the top and bottom of the page. If you would like to add
more than one telephone number to a distribution list, continuing adding
telephone numbers until complete. When complete, select the Close tab.
Deleting a Member from an Existing List
Select the list you would like to work with and mark the numbers you
would to delete by marking the check boxes located to the left of the
telephone number. When finished, select the Delete tab.
Notification Schedules
Unified Messaging can notify you via text pager, cell phone, or telephone
number every time a new message arrives in your voicemail box. Set up
to three notification schedules for different days of the week. For example,
you may want to be notified at work via pager Monday-Friday 9 a.m.
to 5 p.m. and on the weekends via cell phone from 9 a.m. to 10 p.m. If
schedules overlap, notifications will be sent to all active schedules so you
may receive duplicate messages. You may activate a single schedule or all
of your schedules.
To set up your Notification Schedule, simply choose which Schedule you
would like to work with from the Schedule box and it will appear in the
space below with the Notification schedule number. Select Schedule
status On or Off and begin entering the devices where you would like to
be notified. For every schedule, you will have to enter in the information
indicated below. When finished, click on the save button located at the
top or bottom of the page.
Note: To be notified of new messages via e-mail please go to My Info,
enter your e-mail address and select e-mail notification On.
Verizon Business National Unified Messaging Service – Enhanced User Guide
Primary Device
This device will receive the first notification. Choose the device from the
drop down menu and enter the appropriate information in the following
boxes. If you have chosen telephone, you will be required to enter the
telephone number in the box labeled primary number. If you have chosen
a paging company, you will be required to enter the pager number in the
box labeled primary pager number.
Backup Device
If your primary device is not in service, the backup device serves as your
secondary notification. Simply choose the device you would like to use as
your backup device and follow the same instructions above for primary
device. Please note if you enter a primary and backup device you will
be notified at both devices every time a new message arrives in your
voicemail box.
Days Active
Select the days of the week that you would like this Schedule to be
activated. If you would like this Schedule to be active Monday – Sunday,
please select All Week.
Time Active
Please enter the time of day you would like this Schedule to notify you of
new messages. You will have to enter a start and end time as well as a.m.
or p.m. If you would like this Schedule to be active 24 hours a day, please
select All Day.
Please see your Verizon Business account manager for service features
available for your enterprise.
verizonbusiness.com
© 2008 Verizon. All Rights Reserved. UG12717 03/08
The Verizon and Verizon Business names and logos and all other names, logos, and slogans identifying Verizon’s products and services are trademarks and service marks
or registered trademarks and service marks of Verizon Trademark Services LLC or its affiliates in the United States and/or other countries. All other trademarks and service
marks are the property of their respective owners.
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