Epson | Perfection V370 Photo | User`s guide | Epson Perfection V370 Photo User`s guide

User’s Guide
Guide to the Scanner Parts
Placing Originals on the Scanner
Check this section to identify the parts of your
scanner.
Follow the steps here to place your original
documents or photos on the scanner.
Scanning Your Originals
Scanning Special Projects
Follow the step-by-step instructions here to
scan your original documents or photos using
any of the available scanning methods.
Follow the instructions here for specific
scanning projects you may need to create.
Maintenance
Solving Problems
Follow the guidelines here to maintain and
transport your scanner.
If you have a problem using your scanner or
its software, check here for solutions.
Technical Specifications
Check here for technical details about your
scanner and its accessories.
Safety
Copyright and Trademarks
Operating System Versions
Home > Guide to the Scanner Parts
Guide to the Scanner Parts
Check these sections to identify the parts of your scanner.
Scanner Parts
Light and Buttons
Home > Placing Originals on the Scanner
Placing Originals on the Scanner
Follow the steps here to place your original documents or photos on the scanner.
Placing Documents or Photos
Placing Film or Slides (EPSON Perfection V370 Photo Only)
Home > Scanning Your Originals
Scanning Your Originals
Follow the step-by-step instructions here to scan your original documents or photos using any of the available
scanning methods.
Using the Scanner Buttons
Using Document Capture Pro (for Windows)/Document Capture (for Mac OS X)
Using Another Scanning Program
EPSON Scan Mode
Home > Scanning Special Projects
Scanning Special Projects
Follow these instructions for specific scanning projects you may need to create.
Scanning to SharePoint or Cloud Service
Scanning to a PDF File
Using the Scanner as a Copier
Scanning Directly to an E-mail
Assigning a Program to a Scanner Button
Converting Scanned Documents Into Editable Text
Adjusting the Scanned Image
Home > Maintenance
Maintenance
Follow the guidelines here to maintain and transport your scanner.
Cleaning the Scanner
Transporting the Scanner
Power Off Timer Setting
Home > Solving Problems
Solving Problems
Troubleshooting
If you have a problem using your scanner or its software, check here for solutions.
Scanner Problems
Scanning Problems
Scan Quality Problems
Uninstalling Your Scanning Software
Where To Get Help
Epson Technical Support
Other Software Technical Support
Home > Technical Specifications
Technical Specifications
Check here for technical details about your scanner and its accessories.
System Requirements
Scanner Specifications
Note:
Epson offers a recycling program for end of life products. Please go to www.epson.com/recycle for
information on how to return your products for proper disposal.
Home > Safety
Important Safety Instructions
Restrictions on Copying
In this document, warnings, cautions, and notes indicate the following:
Warnings
must be followed carefully to avoid bodily injury.
Cautions
must be observed to avoid damage to your equipment.
Notes
contain important information and useful tips on the operation of this product.
Read all these instructions, and follow all warnings and instructions marked on the scanner.
Place the scanner close enough to the computer for the interface cable to reach it easily. Do not place or store
the scanner or the AC adapter outdoors, near excessive dirt or dust, water, heat sources, or in locations subject
to shocks, vibrations, high temperature or humidity, direct sunlight, strong light sources, or rapid changes in
temperature or humidity. Do not use with wet hands.
Place the scanner and the AC adapter near an electrical outlet where the adapter can be easily unplugged.
Caution:
Be sure the AC adapter meets the relevant local safety standards.
The AC adapter cord should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place
objects on top of the cord and do not allow the AC adapter or the cord to be stepped on or run over. Be
particularly careful to keep the cord straight at the end and the point where it enters the AC adapter.
Use only the AC adapter that comes with your scanner. Using any other adapter could cause fire, electrical shock,
or injury.
The AC adapter is designed for use with the scanner with which it was included. Do not attempt to use it with
other electronic devices unless specified.
Use only the type of power source indicated on the AC adapter’s label, and always supply power directly from a
standard domestic electrical outlet with the AC adapter that meets the relevant local safety standards.
When connecting this product to a computer or other device with a cable, ensure the correct orientation of the
connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may
damage both devices connected by the cable.
Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off.
If you use an extension cord with the scanner, make sure the total ampere rating of the devices plugged into the
extension cord does not exceed the cord’s ampere rating. Also, make sure the total ampere rating of all devices
plugged into the wall outlet does not exceed the wall outlet’s ampere rating.
Never disassemble, modify, or attempt to repair the AC adapter, scanner, or scanner option by yourself except as
specifically explained in the scanner’s guides.
Do not insert objects into any opening as they may touch dangerous voltage points or short out parts. Beware of
electrical shock hazards.
If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses in the plug,
make sure you replace them with fuses of the correct size and rating.
Unplug the scanner and the AC adapter, and refer servicing to qualified service personnel under the following
conditions: The AC adapter or plug is damaged; liquid has entered the scanner or the AC adapter; the scanner or
the AC adapter has been dropped or the case has been damaged; the scanner or the AC adapter does not
operate normally or exhibits a distinct change in performance. (Do not adjust controls that are not covered by the
operating instructions.)
Unplug the scanner and the AC adapter before cleaning. Clean with a damp cloth only. Do not use liquid or
aerosol cleaners.
If you are not going to use the scanner for a long period, be sure to unplug the AC adapter from the electrical
outlet.
WARNING:
The cords included with this product contain chemicals, including lead, known to the State of California
to cause birth defects or other reproductive harm. Wash hands after handling. (This notice is
provided in accordance with Proposition 65 in Cal. Health & Safety Code § 25249.5 and following.)
Restrictions on Copying
Observe the following restrictions to ensure responsible and legal use of your scanner.
Copying of the following items is prohibited by law:
Bank bills, coins, government-issued marketable securities, government bond securities, and municipal securities
Unused postage stamps, pre-stamped postcards, and other official postal items bearing valid postage
Government-issued revenue stamps, and securities issued according to legal procedure
Exercise caution when copying the following items:
Private marketable securities (stock certificates, negotiable notes, checks, etc.), monthly passes, concession
tickets, etc.
Passports, driver’s licenses, warrants of fitness, road passes, food stamps, tickets, etc.
Note:
Copying these items may also be prohibited by law.
A note concerning responsible use of copyrighted materials
Epson encourages each user to be responsible and respectful of the copyright laws when using any EPSON product.
While some countries’ laws permit limited copying or reuse of copyrighted material in certain circumstances, those
circumstances may not be as broad as some people assume. Contact your legal advisor for any questions regarding
copyright law.
Default Delay Times for Power Management for EPSON Products
This product will enter sleep mode after a period of nonuse. The time interval has been set at the factory to ensure that
the product meets Energy Star Standards of energy effiency, and cannot be modified by the consumer.
Restriction on disassembling and decompiling
You may not disassemble, decompile or otherwise attempt to derive the source code of any software included with this
product.
Home > Copyright and Trademarks
Copyright and Trademarks
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means,
electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson
Corporation. No patent liability is assumed with respect to the use of the information contained herein. Neither is any
liability assumed for damages resulting from the use of the information contained herein.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse
of this product or unauthorized modifications, repairs, or alterations to this product.
Seiko Epson Corporation and its affiliates shall not be liable against any damages or problems arising from the use of any
options or any consumable products other than those designated as Original Epson Products or Epson Approved Products
by Seiko Epson Corporation.
EPSON® and Perfection® are registered trademarks and EPSON Exceed Your Vision® is a registered logomark of Seiko
Epson Corporation. Micro Step Drive is a trademark of Epson America, Inc.
Microsoft®, Windows®, and Windows Vista® are registered trademarks of Microsoft Corporation.
Adobe®, Adobe Reader®, Acrobat®, and Photoshop® are registered trademarks of Adobe Systems Incorporated.
Apple®, ColorSync®, and Macintosh® and Mac OS® are registered trademarks of Apple Inc.
ABBYY® and ABBYY FineReader® names and logos are registered trademarks of ABBYY Software House.
MediaImpression® is a registered trademark, and Scan-n-Stitch Deluxe™ is a trademark of ArcSoft Incorporated.
PRINT Image Matching™ and the PRINT Image Matching logo are trademarks of Seiko Epson Corporation.
Intel® is a registered trademark of Intel Corporation.
PowerPC® is a registered trademark of International Business Machines Corporation.
EPSON Scan Software is based in part on the work of the Independent JPEG Group.
libtiff
Copyright © 1988-1997 Sam Leffler
Copyright © 1991-1997 Silicon Graphics, Inc.
Permission to use, copy, modify, distribute, and sell this software and its documentation for any purpose is
hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear
in all copies of the software and related documentation, and (ii) the names of Sam Leffler and Silicon
Graphics may not be used in any advertising or publicity relating to the software without the specific, prior
written permission of Sam Leffler and Silicon Graphics.
THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR
OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR
A PARTICULAR PURPOSE.
IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL, INCIDENTAL,
INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING
FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE,
AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR
PERFORMANCE OF THIS SOFTWARE.
General Notice: Other product names used herein are for identification purposes only and may be trademarks of their
respective owners. Epson disclaims any and all rights in those marks.
This information is subject to change without notice.
5/13
© 2013 Epson America, Inc.
CPD-37448R3
Home > Operating System Versions
Operating System Versions
In this manual, the following abbreviations are used.
Windows refers to Windows 7, Vista, XP, and XP x64.
Windows 7 refers to Windows 7 Home Basic, Windows 7 Home Premium, Windows 7 Professional, and Windows 7
Ultimate.
Windows Vista refers to Windows Vista Home Basic Edition, Windows Vista Home Premium Edition, Windows Vista
Business Edition, Windows Vista Enterprise Edition, and Windows Vista Ultimate Edition.
Windows XP refers to Windows XP Home Edition, Windows XP Professional x64 Edition, and Windows XP
Professional.
Macintosh refers to Mac OS X.
Mac OS X refers to Mac OS X 10.5.8, 10.6.x, 10.7.x, or 10.8.x.
Home > Guide to the Scanner Parts
Scanner Parts
Note:
The parts described in this section apply to EPSON Perfection V37 and EPSON Perfection V370 Photo
scanners unless otherwise noted.
a. scanner cover
a. document mat (EPSON Perfection V370 Photo only)
b. document table
c. carriage (in the document table)
a. transparency unit window (EPSON Perfection V370 Photo only)
a. USB interface connector
b. DC inlet
Home > Guide to the Scanner Parts
Light and Buttons
Light
Buttons
The scanner has four buttons for scanning operations. The status light indicates whether the scanner is operating
normally.
Note:
The illustration in this section is for the EPSON Perfection V370 Photo, but the descriptions also apply to
the EPSON Perfection V37.
a.
Scan to E-mail button
b.
Scan to PDF button
c.
Copy button
d.
Power/
e. Status light
Start button
Light
The Status light is between the
Color
Green
Indicator
Status
On
Flashing
Orange
Flashing
Power/
Start button and the
PDF button.
Meaning
Ready to scan images.
Initializing or scanning.
An error has occurred. See The Status Light Is Flashing for more
information.
(None)
The scanner is off.
Off
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Buttons
Before using the scanner buttons, make sure you have installed EPSON Scan and EPSON Event Manager.
Button
Power/
Function
Start
Power
Turns the scanner on if pressed once.
Turns the scanner off if held down for 3 seconds while the scanner is
on. (You cannot turn the scanner off when the scanning software is
running.)
Start
EPSON Scan starts.
Copy
The Copy Utility starts.
Scan to E-mail
EPSON Scan automatically scans, then the Send File Via E-mail window
appears.
Scan to PDF
The Scan to PDF window appears.
See Using the Scanner Buttons.
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Home > Placing Originals on the Scanner
Placing Documents or Photos
Placing Documents or Photos on the Document Table
Placing Large or Thick Documents
Before scanning a document, remember to respect the rights of copyright owners. Do not scan published text or images
without first checking their copyright status.
Caution:
Do not place heavy objects on the document table glass and do not press the glass with too much force.
Note:
Most illustrations in this section show the EPSON Perfection V370 Photo, so they may differ slightly from
the EPSON Perfection V37. The instructions are the same, except as noted.
Placing Documents or Photos on the Document Table
Open the scanner cover.
EPSON Perfection V370 Photo: Make sure the document mat is installed inside the cover. If it is not installed,
see Replacing the Document Mat for details.
a. document mat
Place your document or photo face down on the document table. Make sure the upper left corner of the document
or photo is against the corner of the scanner, next to the arrow mark.
Note:
If you are scanning multiple photos at once, position each photo at least 0.8 inch (20 mm) apart from
the others.
Close the scanner cover gently so that your original does not move.
Note:
Always keep the document table clean.
Do not leave photos on the document table for an extended period of time as they may stick to the
glass.
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Placing Large or Thick Documents
When you scan a large or thick document, you can open the scanner cover all the way, so that it lies flat next to the
scanner.
Open the scanner cover.
Pull the scanner cover straight up.
Lay the cover down flat next to the scanner.
Note:
When scanning without the scanner cover, gently press down on your document to flatten it.
When you are finished scanning, replace the scanner cover in the reverse order that you removed it.
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Home > Placing Originals on the Scanner
Placing Film or Slides (EPSON Perfection V370 Photo Only)
Removing the Document Mat
Placing Film in the Holder
Placing Slides in the Holder
Storing the Film Holder
Replacing the Document Mat
Removing the Document Mat
To scan film strips or slides, you need to remove the document mat from the scanner cover. This uncovers the
transparency unit window so your scanner can use it to scan your film or slides.
Open the scanner cover and gently slide up the document mat to remove it.
Use a soft cloth to wipe the transparency unit window and the document table before placing your film or slides.
a. transparency unit window
To place film for scanning, see Placing Film in the Holder.
To place slides for scanning, see Placing Slides in the Holder.
To replace the document mat, see Replacing the Document Mat.
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Placing Film in the Holder
Open the cover of the 35 mm film strip holder.
Slide your film strip all the way into the film holder with the shiny base side facing down. Your images and any
wording on the film strip should appear backwards on the side that faces up.
Note:
Hold the edge of the film gently or use gloves to touch the film; otherwise you may damage the
film.
Make sure the white stickers on the back of the film holder and the areas around them are not
scratched, dusty, or covered in any way. If the areas are obscured, the scanner may have trouble
recognizing your film in Full Auto Mode.
Do not cover the small holes in the film holder.
Close the cover and press it down until you hear a click. Then press down on all the edges of the cover to secure it.
Make sure the film strip is placed as shown.
Place the film holder on the document table so that it is aligned as shown. Make sure the tab with the film icon on
the film holder fits into the area with the same icon on the scanner.
Make sure you removed the document mat. See Removing the Document Mat.
Close the scanner cover.
To scan your film, see Using the Scanner Buttons.
When you are finished scanning film, be sure to replace the document mat before scanning documents or photos. See
Replacing the Document Mat.
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Placing Slides in the Holder
You can scan up to four 35 mm slides at a time using the slide portion of the film holder.
Note:
You cannot scan negative slides with Full Auto Mode.
Make sure the white stickers on the back of the film holder and the areas around them are not
scratched, dusty, or covered in any way. If the areas are obscured, the scanner may have trouble
recognizing your slides in Full Auto Mode.
Do not cover the small holes on the film holder.
Place the film holder on the document table so that it is aligned as shown. Make sure the tab with the slide icon on
the film holder fits into the area with the same icon on the scanner.
Place up to four slides in the film holder with the shiny base side facing down. Your images should appear
backwards on the side that faces up. Your images should be oriented as shown.
Note:
Make sure you place the long edge of the slide in the film holder as shown above.
Make sure you removed the document mat. See Removing the Document Mat.
Close the scanner cover.
To scan your film, see Using the Scanner Buttons.
When you are finished scanning slides, be sure to replace the document mat before scanning documents or photos. See
Replacing the Document Mat.
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Storing the Film Holder
When you are not using the film holder, you can store it inside the scanner cover.
Open the scanner cover and remove the document mat. See Removing the Document Mat for details.
Slide the film holder into the scanner cover.
Replace the document mat. See Replacing the Document Mat for details.
Top
Replacing the Document Mat
Replace the document mat by sliding it into the notches in the scanner cover. Make sure the white surface faces
outwards.
Top
Home > Scanning Your Originals
Using the Scanner Buttons
a.
E-mail button
b.
PDF button
c.
Copy button
d.
Power/
Start button
You can start scanning by pressing the following buttons on the scanner.
Start button lets you start EPSON Scan. See EPSON Scan Mode for details.
PDF button lets you scan multiple originals and save them as one PDF file on your computer. See Scanning to
a PDF File for details.
E-mail button lets you scan and attach the image file to an e-mail message. See Scanning Directly to an Email for details.
Copy button lets you use your scanner along with a printer connected to your computer just like you would
use a copy machine. See Using the Scanner as a Copier for details.
Home > Scanning Your Originals
Using Document Capture Pro (for Windows)/Document Capture (for Mac OS X)
Note:
For details about the software, see Document Capture Pro/Document Capture help.
For Windows, select the start button icon or Start > All Programs or Programs > EPSON Software >
Document Capture Pro.
For Mac OS X, select Applications > Epson Software, and then double-click Document Capture.
For Windows, click Scan on the main window.
For Mac OS X, click Scan icon on the main window.
Make necessary settings, click Scan.
Check the scanned images, and then perform the image editing as needed.
For Windows, when you have finished checking, click Destination or Save As.
For Mac OS X, when you have finished checking, click Destination icon.
Make necessary settings, and then click OK.
Home > Scanning Your Originals
Using Another Scanning Program
You can use any TWAIN-compliant scanning program, such as Adobe Photoshop Elements, to scan with your scanner.
You open the program, select EPSON Scan, and Scan. When you are finished scanning, the scanned image opens in
your scanning program so you can modify, print, and save it.
Start a TWAIN-compliant scanning program. Double-click the program icon on the desktop, if it is available, or do
one of the following.
Windows:
Select the start button or Start > All Programs or Programs > program folder > program icon.
Mac OS X:
Open the Applications in your hard drive, select the program folder, and double-click the program icon.
Do one of the following.
Adobe Photoshop Elements:
Windows:
Click Edit and Enhance Photos, open the File menu, select Import, and select your scanner.
Mac OS X:
Click Close in the Welcome window if it appears, open the File menu, select Import, and select your scanner.
ArcSoft MediaImpression:
Click Pictures, click Acquire, and select your scanner.
ArcSoft PhotoImpression:
Windows:
Click Get Photos, click Acquire from Scanner, and select your scanner.
Mac OS X:
Open the File menu, select Get Photo, select Camera/Scanner, and select your scanner.
ArcSoft Scan-n-Stitch Deluxe (Windows only):
Select your scanner from Selected Scanner, and then click Scan Page.
Presto! PageManager:
Open the File menu, select Select Source, and select your scanner.
In some programs, you must select the scanner as the “source” first. If you see a Select Source option, select it
and select your scanner there first.
Note for Windows 7, Vista, and XP users:
Do not select a WIA option for your scanner from the Import or Acquire list; you will not be able to use
all the features of your scanner.
The EPSON Scan window automatically opens. See EPSON Scan Mode for details.
After scanning, your scanned image is displayed in the program window. If EPSON Scan does not automatically close
after scanning, click Close to exit the EPSON Scan window and view your image in the program window.
Home > Scanning Your Originals
EPSON Scan Mode
EPSON Scan offers several scanning modes to choose from.
Full Auto Mode lets you scan quickly and easily, without selecting any settings or previewing your image. Full
Auto Mode is best when you need to scan your originals at 100% size and you do not need to preview the images
before scanning. You can restore faded colors or remove dust marks in Full Auto Mode. This is the default mode
in EPSON Scan.
See the EPSON Scan help for details.
Home Mode lets you customize some scanning settings and check their effects with a preview image.
Home Mode is best when you want to preview images of your originals before scanning them. You can size the
image as you scan, adjust the scan area, and adjust many image settings, including color restoration, dust
removal, and backlight correction.
See the EPSON Scan help for details.
Office Mode lets you quickly select settings for scanning text documents and check their effects with a preview
image.
See the EPSON Scan help for details.
Professional Mode gives you total control of your scanning settings and lets you check their effects with a
preview image.
Professional Mode is best when you want to preview your image and make extensive, detailed corrections to it
before scanning. You can sharpen, color correct, and enhance your image with a full array of tools, including color
restoration, dust removal, and backlight correction.
See the EPSON Scan help for details.
To change the scan mode, click the arrow in the Mode box in the upper right corner of the EPSON Scan window. Then,
select the mode you want to use from the list that appears.
Note:
The mode you select remains in effect when you start EPSON Scan next time.
Home > Scanning Special Projects
Scanning to SharePoint or Cloud Service
You can upload images to cloud services such as Google Docs/Evernote.
For Windows:
Start Document Capture Pro and scan your document.
Using Document Capture Pro (for Windows)/Document Capture (for Mac OS X) steps 1 to 4
On the main window, click the destination icon, and make settings on the Transfer Settings window.
See help for more details on Document Capture Pro.
Click Destination Settings.
On the settings window, click Add and make destination settings, and then click OK.
Click OK to return to the Transfer Settings window.
Check the Destination Name, and then click OK.
The image is uploaded.
For Mac OS X:
Start Document Capture and scan your document.
Using Document Capture Pro (for Windows)/Document Capture (for Mac OS X) steps 1 to 4
On the main window, click the destination icon, and then make settings.
See help for more details on Document Capture.
Click Send.
The image is uploaded.
Home > Scanning Special Projects
Scanning to a PDF File
Scanning to a PDF File Using the PDF Button
Scanning to a PDF File Using EPSON Scan
Using EPSON Scan, you can create a PDF file with the following features:
Scanning multiple document pages into a single PDF file: You can scan multiple document pages and save them in
a single PDF file.
Creating a searchable PDF file (Windows only): You can create a PDF file with search functionality, so that you can
look for words in the file. (This feature may not be available in some countries.)
Specifying the number of pages in a single PDF file: You can specify the maximum number of pages that can be
included in one PDF file. For example, if you are scanning a 20-page document, and specify the page number to be
included in one PDF as 4, 5 PDF files are automatically created.
Note:
You need ABBYY FineReader that came with your scanner to use some of these features. If you have
installed your scanning software as described in the Start Here sheet, it has already been installed.
Scanning to a PDF File Using the PDF Button
Place your document on the document table. See Placing Documents or Photos for details.
Press the
scan to PDF button on the scanner. You see the Scan to PDF window.
Click Settings. You see the Scan to PDF Settings window.
Select Color, Grayscale, or Black&White as the Image Type setting to select the colors in the original.
Select Document Table as the Document Source setting.
Click the arrow to open the Size list and select the size of your original(s).
If you need to select a size that is not in the Size list, you can create a custom size. Click the arrow in the Size list
and select Customize. You see the Source Size window.
Type a name for your custom size, enter the size, click Save, then click OK. Your new size appears in the Size list.
Click the arrow next to the Resolution list and select the number of dots per inch at which you want to scan. See
the table below for guidelines.
What you will do with the scanned image
Suggested scan resolution
Send via e-mail, upload to web, view only on the
screen
96 to 150 dpi
Fax
200 dpi
Print
300 dpi
Use the settings in the Image Adjustments area of the window to modify the image quality if necessary. See the
table below for guidelines.
Setting
Description
Brightness
Adjusts the overall image lightness and darkness. This setting is
available only when the Image Type is set to Color or Grayscale.
Contrast
Adjusts the difference between the light and dark areas of the
overall image. This setting is available only when the Image
Type is set to Color or Grayscale.
Unsharp Mask
Turn on to make the edges of image areas clearer for an overall
sharper image. Turn off to leave softer edges. This setting is
available only when the Image Type is set to Color or Grayscale.
Descreening
Removes the rippled pattern that can appear in subtly shaded
image areas, such as skin tones. Also improves results when
scanning magazine or newspaper images that include screening
in their original print process. This setting is available only when
the Image Type is set to Color or Grayscale.
Image Option
Threshold
Text Enhancement Enhances text recognition when scanning text documents.
This setting is available in the following conditions:
- when the Image Type is set to Color and Image Option is
selected
- when the Image Type is set to Grayscale and Image Option is
selected
- when the Image Type is set to Black&White and Image Option
is selected
When the Image Type is set to Black&White, the results of Text
Enhancement do not appear in the preview, only in your
scanned image.
Auto Area
Segmentation
Makes Black&White images clearer and text recognition more
accurate by separating the text from the graphics. This setting is
available only when the Image Type is set to Black&White and
Image Option is selected.
Dropout
Drops out red, green, or blue in the scan.
This setting is available in the following conditions:
- when the Image Type is set to Grayscale and Image Option is
selected
- when the Image Type is set to Black&White and Image Option
is selected
Color Enhance
Enhances red, green, or blue in the scan.
This setting is available in the following conditions:
- when the Image Type is set to Grayscale and Image Option is
selected
- when the Image Type is set to Black&White and Image Option
is selected
Adjusts the level at which the black areas in text and line art are
delineated, improving text recognition in OCR programs. This
setting is available only when the Image Type is set to
Black&White.
Click File Save Settings. The current Paper Size, Orientation, Margin, and other settings are displayed under
Details.
Note:
If you deselect the Show Add Page dialog after scanning checkbox in the File Save Settings window,
the Add Page Confirmation window does not appear and EPSON Scan automatically saves your document.
If you need to change any of the current PDF settings, click Options.
Note:
The Text tab is available only when ABBYY FineReader that came with your scanner is installed.
Select the settings that match your document and click OK. You return to the File Save Settings window.
For other settings in the EPSON PDF Plug-in Settings window, see EPSON Scan Help.
Make any other file save settings and click OK.
Click Close to close the Scan to PDF Settings window, then click Scan or press the
EPSON Scan scans your page.
Start button on the scanner.
If you are scanning single page, go to step 15.
If you are scanning multiple pages, replace the first page on the document table with the second page and click
Scan or press the
Start button again. Repeat this step for each page in your document.
Click Finish or press the
scan to PDF button on the scanner. Your document is saved as a PDF file in the
Pictures or My Pictures folder, or in the location you selected in the File Save Settings window.
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Scanning to a PDF File Using the EPSON Scan
Place your document on the document table. See Placing Documents or Photos for details.
Start EPSON Scan.
Make necessary settings.
Full Auto Mode: Click Customize and File Save Settings. Go to step 5.
Click Scan.
Select PDF as the Type setting. The current Paper Size, Orientation, Margin, and other settings are displayed under
Details.
Note:
If you deselect the Show Add Page dialog after scanning checkbox in the File Save Settings window,
this window does not appear and EPSON Scan automatically saves your document.
Click Options for detailed settings.
Note:
The Text tab is available only when ABBYY FineReader that came with your scanner is installed.
Select the settings that match your document and then click OK. You return to the File Save Settings window.
For other settings in the EPSON PDF Plug-in Settings window, see EPSON Scan Help for details.
Make any other file save settings, and then click OK.
Full Auto Mode: Click OK in the Customize window, and then click Scan.
EPSON Scan starts scanning your document and displays the following window.
Select one of the following options:
Add page: Click this button to scan the next page of your document. Replace the first page on the document
table with the next page, and click Scan. Repeat this step for each page in your document. When you are
finished, click Edit page and go to step 9.
Edit page: Click this button if you have scanned all the necessary pages so you can edit the scanned pages
before saving them in one PDF file. Then go to step 9.
Save File: Click this button when you are ready to finish scanning and save the scanned pages into one PDF
without editing them. Then go to step 11.
You see the Editing Page window displaying thumbnail images of each scanned page.
Use the tools below the Editing Page window to select, rotate, reorder, and delete pages.
If you want to include all the document pages in your PDF files as they currently look, go to step 13.
If you want to rotate pages, click the pages, or use the
select the pages, then click the
left or
odd pages,
even pages, or
all pages icon to
right rotate icon to rotate them.
If you want to delete pages, click the pages, or use the
odd pages, or
even pages icon to select the
pages, then click the
delete icon to delete them.
Note:
The
delete icon is not available when all pages are selected.
For further details on the tools in the Editing Page window, see EPSON Scan Help.
When you have finished editing your pages, click OK. The pages are saved in one PDF file in Pictures, My Pictures,
or the location you selected in the File Save Settings window, and you return to the Office Mode window.
Click Close to exit EPSON Scan.
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Home > Scanning Special Projects
Using the Scanner as a Copier
You can use your scanner along with a printer connected to your computer just like you would use a copy machine. You
can even enlarge and reduce, restore faded colors, remove dust, enhance text, and adjust image brightness and contrast
as you copy.
Place your original(s) on the document table. See one of these sections for details:
Documents or photos: Placing Documents or Photos
Film or slides: Placing Film or Slides (EPSON Perfection V370 Photo Only)
Start the Copy Utility in one of these ways:
Press the
Copy button on the scanner.
Windows: Click the
Copy Utility.
Start button icon or Start > Programs or All Programs > EPSON Software >
Mac OS X: Select Applications > EPSON Software > Copy Utility, and double-click the Copy Utility icon.
Select your scanner from the Scanner list.
Select your printer from the Printer list.
Click the Source Type box, select the type of original(s) you are copying, and click OK. See the table below for
guidance.
Source Type setting
Type of document
Color Document (Single Page) One-page color documents containing text or text and graphics, such
as a flyer.
Black & White Document
(Single Page)
One-page black and white documents containing text or text and
graphics, such as a letter.
Color Document (Multiple
Pages)
Multiple page color documents containing text or text and graphics,
such as a brochure.
Black & White Document
(Multiple Pages)
Multiple page black and white documents containing text or text and
graphics, such as a manual.
Photo
Color or black-and-white photographs.
Negative Film
Color negative film strips.
Positive Film
Color positive slides or positive film strips.
Click the Output Paper box, select the type and size of paper you loaded in your printer, and click
OK.
Note:
If you are printing on certain EPSON printers, you see the printer settings window. See your printer
documentation for instructions on selecting settings.
If you want to enlarge or reduce your image(s) as you copy it, click the Copy Size box, select the enlargement/
reduction, and click OK.
Note:
If you are printing on an EPSON printer that supports borderless printing, you can select options for
Margins (borders) or No Margins (borderless).
If you are copying a faded photo and want to restore the colors, click the Color Restoration check box. It is
available only when the Source Type is Photo, Negative Film, or Positive Film.
If you need to remove dust marks as you copy, click the Dust Removal check box. It is available only when the
Source Type is Negative Film or Positive Film.
If you are copying a color or black-and-white document, you can improve the definition of text and line art by
leaving the Text Enhancement check box checked. It is available only when the Source Type is Color Document
(Single Page), Black & White Document (Single Page), Color Document (Multiple Pages), or Black &
White Document (Multiple Pages).
If you need to adjust the lightness or darkness of your original(s) or adjust the contrast between them as you copy,
click the slider beneath the Brightness and/or Contrast settings. Contrast is only adjustable when the Source
Type is Photo, Negative Film, or Positive Film.
Click the arrow in the Number of Copies box to select the number of copies you want, if necessary.
When you are ready to scan and print, click Copy.
Note:
If you want to preview your scan before printing it or select additional copy settings, click Custom Copy
at the bottom of the window. Click Help in the Copy Utility for instructions on using the Custom Copy
features.
Home > Scanning Special Projects
Scanning Directly to an E-mail
You can scan and automatically attach scanned image file(s) to an e-mail message with the
the scanner.
scan to E-mail button on
Note:
Not supported on Windows 7. See the readme file for currently supported E-mail applications.
Place your original(s) on the document table. See one of these sections for details:
Documents or photos: Placing Documents or Photos
Film or slides: Placing Film or Slides (Perfection V730 Photo Only)
Press the
scan to E-mail button on the scanner. EPSON Scan starts in Full Auto Mode and automatically scans
your image as a JPEG file.
Note:
If you want to restore color in or remove dust from your images before scanning, click the Pause
button to return to the Full Auto Mode window. Then click Customize, select your options, click
OK, and click Scan to continue.
If you want to scan in Office Mode, Home Mode or Professional Mode, click Pause to return to the
Full Auto Mode window, then change the scan mode. See Selecting an EPSON Scan Mode for
details.
After scanning is finished, you see the Send File Via E-mail window.
Select the e-mail program you use in the Select E-mail Application list.
If you want to resize your image(s), choose an option under Select Photo Size.
Note:
The box at the bottom of the window displays information about the image file(s) you are attaching to
the e-mail message.
Click OK. Your e-mail program is opened and any scanned images you selected are attached to a new e-mail
message. See your e-mail program Help if you need instructions on sending your e-mail message.
Home > Scanning Special Projects
Assigning a Program to a Scanner Button
Assigning a Project Program in EPSON Event Manager to a Scanner Button
Assigning a Program With Windows 7 and Vista
Assigning a Program With Windows XP
Each scanner button opens a pre-selected program when you press it. The default programs they open and the default
actions they perform are described in the table below.
Button
Default action
Start
EPSON Scan starts.
Copy
EPSON Copy Utility starts.
Scan to E-mail
EPSON Scan automatically scans, then the Send File Via E-mail window appears.
Scan to PDF
The Scan to PDF window appears.
Assigning a Project Program in EPSON Event Manager to a Scanner Button
You can assign any of the scanner buttons to open a program in the EPSON Event Manager to make scanning your
projects even quicker.
Each scanner button opens a pre-selected program when you press it. See Using the Scanner Buttons for the default
settings.
Do one of the following to start EPSON Event Manager:
Windows: Click the
Manager.
Start button icon or Start > Programs or All Programs > EPSON Software > Event
Mac OS X: Select Applications > Epson Software, and double-click the Launch Event Manager icon.
Select your scanner from Scanner.
Click the arrow in the list next to the button name, then select the action you want to assign.
If you want to add the action, click Make Job Settings. Click New, enter the Job Description and make the
necessary Scan Settings, and then click OK.
Note:
After you finish the job settings, go back to step 3 and select the action you set.
Click Close to close the EPSON Event Manager window.
Now whenever you press the button you assigned, the action you selected opens.
Note:
If you need help using EPSON Event Manager, do one of the following.
For Windows: Click the
icon in the upper right corner of the screen.
For Mac OS X: Click Help from menu, then EPSON Event Manager Help
Top
Assigning a Program With Windows 7 and Vista
Click the
Start button icon and select Control Panel.
Click Hardware and Sound, then Devices and Printers.
Right-click your scanner’s icon and select Scan Properties or Properties.
Click Yes or Continue in the User Account Control window.
Click the Events tab.
In the Select an event list, make sure Start Button is selected.
In the Start this program list, choose the program you want to assign. Only compatible programs appear in the
list.
Note:
If you want to be given a choice of programs whenever you press the
Start button, click the Prompt
for which program to run radio button instead. If you want to disable the button from opening a
program, click the Take no action radio button instead.
Click OK.
Top
Assigning a Program With Windows XP
Click Start > Control Panel > Printers and Other Hardware > Scanners and Cameras.
Right-click your scanner’s icon and select Properties.
Click the Events tab.
In the Select an event list, make sure Start Button is selected.
In the Start this program list, choose the program you want to assign. Only compatible programs appear in the
list.
Note:
If you want to be given a choice of programs whenever you press the
Start button, click the Prompt
for which program to run radio button instead. If you want to disable the button from opening a
program, click the Take no action radio button instead.
Click Apply, then click OK.
Top
Home > Scanning Special Projects
Converting Scanned Documents Into Editable Text
You can scan a document and convert the text into a format data that you can edit with a word processing program. This
process is called OCR (Optical Character Recognition). To scan and use OCR, you need to use an OCR program, such as
the ABBYY FineReader program that came with your scanner.
OCR software cannot recognize or has difficulty recognizing the following types of documents or text.
Handwritten characters
Items that have been copied from other copies
Faxes
Text with tightly spaced characters or line pitch
Text that is in tables or underlined
Cursive or italic fonts, and font sizes less than 8 points
Place your document on the document table. See Placing Documents or Photos for details.
Do one of the following to start ABBYY FineReader:
Windows: Click the
Start button icon or Start > Programs or All Programs > ABBYY FineReader 9.0
Sprint > ABBYY FineReader 9.0 Sprint.
Mac OS X: Select Applications and double-click the ABBYY FineReader 8.0 Sprint.
You see the ABBYY FineReader window.
Follow the instructions in ABBYY FineReader Help.
Home > Scanning Special Projects
Adjusting the Scanned Image
EPSON Scan offers a variety of settings for improving color, sharpness, contrast, and other aspects affecting image
quality.
Histogram
Provides a graphical interface for adjusting highlight, shadow, and gamma
levels individually.
Tone Correction
Provides a graphical interface for adjusting tone levels individually.
Image Adjustment
Adjusts brightness and contrast and the balance of red, green, and blue colors
in the overall image.
Color Palette
Provides a graphical interface for adjusting mid-tone levels, such as skin tones,
without affecting the highlight and shadow areas of the image.
Unsharp Mask
Sharpens the edges of image areas for an overall clearer image.
Descreening
Removes the rippled pattern that can appear in subtly shaded image areas
such as skin tones.
Color Restoration
Restores the colors in faded photos automatically.
Backlight Correction
Removes shadows from photos that have too much background light.
Dust Removal
Removes dust marks from your originals automatically.
Text Enhancement
Enhances text recognition when scanning text documents.
Auto Area Segmentation
Makes Black&White images clearer and text recognition more accurate by
separating the text from the graphics.
Dropout color
Scan without a certain color. You can select from red, blue, or green.
Color Enhance
See Epson Scan Help for details.
Enhance a certain color. You can select from red, blue, or green.
Home > Maintenance
Cleaning the Scanner
To keep your scanner operating at its best, clean it periodically using the following procedure.
Caution:
Do not press the glass surface of the document table with any force.
Be careful not to scratch or damage the glass surface of the document table, and do not use a
hard or abrasive brush to clean it. A damaged glass surface can decrease the scan quality.
Never use alcohol, thinner, or corrosive solvent to clean the scanner. These chemicals can damage
the scanner components and the case.
Be careful not to spill liquid into the scanner mechanism or electronic components. This could
permanently damage the mechanism and circuitry.
Do not spray lubricants inside the scanner.
Never open the scanner case.
Press the
Power button for 3 seconds to turn off the scanner.
Unplug the AC adapter cord from the scanner.
Clean the outer case with a cloth dampened with mild detergent and water.
If the glass surface of the document table gets dirty, clean it with a soft dry cloth. If the glass surface is stained
with grease or some other hard-to-remove material, use a small amount of glass cleaner and on a soft cloth to
remove it. Wipe off all remaining liquid.
Caution:
Do not spray glass cleaner directly on the scanner glass.
Remove the document mat and clean the transparency unit window as described in step 4 (EPSON Perfection V370
Photo only).
a. transparency unit window
Make sure that no dust builds up on the surface of the document table or the transparency unit window. Dust can
cause spots in your scanned images.
Home > Maintenance
Transporting the Scanner
Before you transport the scanner for a long distance or store it for an extended period of time, the scanner’s carriage
needs to be in the home position to prevent damage.
Make sure the carriage is in the home position on the right side of the scanner. If the carriage is not in the home
position, turn on the scanner and wait until the carriage moves to the home position.
Press the
Power button for 3 seconds to turn off the scanner, then unplug the AC adapter.
Disconnect the USB cable from the scanner.
Attach the packing materials that came with the scanner, then repack the scanner in its original box or a similar
box that fits the scanner snugly.
Home > Maintenance
Power Off Timer Setting
The product turns off automatically if no operations are performed for the selected period. You can adjust the time
before power management is applied. Any increase will affect the product's energy efficiency. Please consider the
environment before making any change.
Follow the steps below to adjust the time.
Start EPSON Scan Settings.
Windows:
Start > All Programs or Programs > EPSON > EPSON Scan > EPSON Scan Settings
Mac OS X:
Select Applications > EPSON Software > EPSON Scan Settings.
Click Power Off Timer.
Adjust the Power Off Timer Setting as necessary, and then click OK.
Home > Solving Problems
Scanner Problems
The Status Light Is Flashing
The Scanner Does Not Turn On
The Scanner Does Not Turn Off
The Scanner Turns Off
You Cannot Start Epson Scan
Pressing a Scanner Button Does Not Start the Correct Program
The Status Light Is Flashing
The Status light is between the
Color
Green
Power/
Indicator Status
scan to PDF button.
Meaning
Ready to scan images.
On
Initializing or scanning.
Flashing
Orange
Start button and the
An error has occurred.
Flashing
Make sure the scanner is connected to your computer properly.
Make sure the scanner software is fully installed. See the Start
Here sheet for instructions on installing the scanner software.
Power button for 3 seconds to turn off the scanner,
Press the
then turn it on again. If the Status light is still flashing orange,
the scanner may be malfunctioning, or the scanner light source
may need to be replaced. See Epson Technical Support for details.
(None)
The scanner is off.
Off
Top
The Scanner Does Not Turn On
Make sure your scanner’s AC adapter is securely connected to the scanner and a working electrical outlet.
Make sure the electrical outlet works. If necessary, test it by plugging in another electrical device and turning it
on.
Top
The Scanner Does Not Turn Off
Make sure you press the
Power button for 3 seconds to turn off the scanner.
Make sure the scanning software is not running.
Top
The Scanner Turns Off
Make sure the Power Off Timer is set. This feature allows you to set the timer (number of minutes) for when to
automatically shut down the scanner. For more details, see Power Off Timer Setting.
Top
You Cannot Start EPSON Scan
Wait until the green status light stops flashing to indicate that the scanner is ready to scan.
Make sure the scanner is turned on.
Turn off the scanner and computer, then check the interface cable connection between them to make sure it is
secure.
Use the USB cable that came with your scanner or that is indicated in USB Interface.
Note:
A USB cable is not bundled with the scanner in some areas.
Connect the scanner directly to the computer’s USB port or through one USB hub only. The scanner may not work
properly when connected to the computer through more than one USB hub. If the problem persists, try
connecting the scanner directly to the computer.
Make sure your computer supports USB. See Checking For Windows USB Support for instructions.
Make sure you select the correct scanner when starting to scan.
Start button or the EPSON Scan icon, and the
For Windows: When you start EPSON Scan using the
Select Scanner list is displayed, make sure you select the model of your scanner.
For Mac OS X: When you start EPSON Scan from the EPSON Software folder in the Applications folder and
the Select Scanner list is displayed, make sure you select your scanner model.
If you are using any TWAIN-compliant program, such as ArcSoft MediaImpression, make sure that the correct
scanner is selected as the Scanner or Source setting.
If you are using any TWAIN-compliant application, the error may be occurring because the TWAIN-compliant
application is currently unstable. Try using a different TWAIN-compliant application. If the problem persists, try
restarting the computer.
If you upgraded your computer’s operating system, you need to reinstall EPSON Scan. Uninstall EPSON Scan as
described in Uninstalling Your Scanning Software, then reinstall it as described in the Start Here sheet.
Make sure your computer and USB meets the system requirements. See System Requirements for details.
For Windows only:
Make sure your scanner’s name appears under Imaging device without a (?) or an exclamation (!) mark in the Device
Manager window. If the scanner’s name appears with one of these marks or as an Unknown device, uninstall EPSON
Scan as described in Uninstalling Your Scanning Software, then reinstall it as described in the Start Here sheet.
Checking For Windows USB Support
Do one of the following:
Windows 7 and Vista: Click the
Start button icon and select Control Panel.
Windows XP: Click Start and select Control Panel.
Do one of the following:
Windows 7: Click System and Security and then System.
Windows Vista: Click System and Maintenance and then System.
Windows XP: Click or double-click the System icon.
Do one of the following:
Windows 7: Click Device Manager.
Windows Vista: Click Device Manager, then click Continue in the User Account Control window.
Windows XP: Click the Hardware tab, then click Device Manager.
Scroll down and double-click Universal Serial Bus controllers.
If a USB Universal Host Controllers and USB Root Hub are listed, Windows supports USB.
Try scanning again. If your scanner still is not recognized, contact Epson for assistance. See Epson Technical
Support.
Top
Pressing a Scanner Button Does Not Start the Correct Program
Make sure EPSON Scan and EPSON Event Manager are installed correctly.
Check if you have assigned a program to the scanner button. See Assigning a Program to a Scanner Button for
details.
Mac OS X: Make sure you are logged on as the user who installed the scanner software. Other users must first
start EPSON Scanner Monitor in the Epson Software folder in the Applications folder and then press a button to
scan.
Top
Home > Solving Problems
Scanning Problems
You Cannot Scan Using the Thumbnail Preview
You Have Trouble Adjusting the Scan Area in the Thumbnail Preview
Negative Film Preview Images Look Strange (EPSON Perfection V370 Photo only)
You Cannot Scan Multiple Images at One Time
You Cannot Scan in Full Auto Mode
Scanning Takes a Long Time
You Cannot Scan Film or Slides (EPSON Perfection V370 Photo only)
You Cannot Scan Using the Thumbnail Preview
If you are using Full Auto Mode and Office Mode, the thumbnail preview is not available. Change the scan mode
to Home Mode or Professional Mode. See EPSON Scan Mode for details.
If you are scanning images with a very dark or bright background, use normal preview and create marquees on
the area you want to scan. See the EPSON Scan help for details.
If you are scanning a film strip including both panoramic and regular size images, the panoramic images are not
previewed. For the panoramic images, use normal preview and create marquees on the area you want to scan.
See the EPSON Scan help for details.
If you are scanning a large size document, use normal preview and create marquees on the area you want to
scan. See the EPSON Scan help for details.
Make sure the Document Type setting (Home Mode) or Document Type and Film Type setting (Professional
Mode) are correct.
Click Configuration, select the Preview tab, and adjust the thumbnail cropping area using the Thumbnail
Cropping Area slider.
If you are scanning in Home Mode and Illustration, Magazine, Newspaper or Text/Line Art is selected as
Document Type, thumbnail preview is not available.
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You Have Trouble Adjusting the Scan Area in the Thumbnail Preview
Create a marquee or adjust the existing marquee to select the area you want to scan. See the EPSON Scan help
for details.
Click Configuration, select the Preview tab, and adjust the thumbnail cropping area using the Thumbnail
Cropping Area slider.
Use the normal preview and create marquees on the area you want to scan. See the EPSON Scan help for details.
Top
Negative Film Preview Images Look Strange (EPSON Perfection V370 Photo only)
Make sure the Document Type setting (Home Mode) or Film Type settings (Professional Mode) are set correctly
for your film.
If you are in normal preview, the dark area around the film and the frame of the film holder is perceived as
white. This alters the exposure and causes images to appear darker. Create marquees on the image area you
want to scan, then click Zoom to preview the area. See the EPSON Scan help for details.
Use thumbnail preview instead of normal preview. See the EPSON Scan help for details.
Top
You Cannot Scan Multiple Images at One Time
Position photos at least 20 mm (0.8 inch) apart from each other on the document table.
Top
You Cannot Scan in Full Auto Mode
If you are scanning images with a very dark or bright background, switch to Office Mode, Home Mode, or
Professional Mode. To change the scan mode, see EPSON Scan Mode. Then, use normal preview and create
marquees on the area you want to scan.
If you are scanning a large size document, such as A4, switch to Office Mode, Home Mode, or Professional Mode.
To change the scan mode, see EPSON Scan Mode. Then, use normal preview and create marquees on the area
you want to scan.
Top
Scanning Takes a Long Time
Try scanning your original at a lower resolution setting to speed up scanning. See EPSON Scan Help for details.
Computers with USB 2.0 (high speed) ports can scan faster than those with USB 1.1 ports. If you are using a USB
2.0 port with your scanner, make sure it meets the system requirements. See System Requirements for details.
Top
You Cannot Scan Film or Slides (EPSON Perfection V370 Photo only)
Make sure the document mat is removed from the scanner cover. See Removing the Document Mat for details.
Make sure your film or slides are placed in the film holder correctly and the film holder is properly positioned on
the document table. See Placing Film or Slides (EPSON Perfection V370 Photo Only) for details.
Make sure the Document Type setting (Home Mode) or Film Type settings (Professional Mode) are set correctly
for your film/slide type.
Top
Home > Solving Problems
Scan Quality Problems
The Edges of Your Original Are Not Scanned
You See Only a Few Dots in Your Scanned Image
A Line or Line of Dots Always Appears in Your Scanned Images
Straight Lines in Your Image Come Out Crooked
Your Image Is Distorted or Blurred
Colors Are Patchy or Distorted at the Edges of Your Image
Your Scanned Image Is Too Dark
An Image on the Back of Your Original Appears in Your Scanned Image
Ripple Patterns Appear in Your Scanned Image
Characters Are Not Recognized Well When Converted into Editable Text (OCR)
Scanned Colors Differ From the Original Colors
Striped Rings Appear in Your Scanned Image of Film or Slides Images (EPSON Perfection V370 Photo only)
Images are Rotated Incorrectly
The Edges of Your Original Are Not Scanned
If you are scanning in Full Auto Mode, or using thumbnail preview in Home Mode or Professional Mode, move the
document or photo about 6 mm (0.2 inch) away from the horizontal (b) and vertical (a) edges of the document
table to avoid cropping.
If you are scanning using normal preview in Office Mode, Home Mode, or Professional Mode, move the document
or photo about 3 mm (0.12 inch) away from the horizontal (b) and vertical (a) edges of the document table to
avoid cropping.
Top
You See Only a Few Dots in Your Scanned Image
Make sure the document or photo is placed on the document table with the side to be scanned facing down. See
Placing Documents or Photos for details.
Check the scanning software settings, such as image type and resolution..
Top
A Line or Line of Dots Always Appears in Your Scanned Images
The document table or transparency unit window may need cleaning. Clean the document table. See Cleaning the
Scanner.
If you still have the problem, the document table or transparency unit window may be scratched. Contact Epson for
assistance.
Top
Straight Lines in Your Image Come Out Crooked
Make sure the document lies perfectly straight on the document table.
Top
Your Image Is Distorted or Blurred
Make sure the document or photo lies flat on the document table. Also make sure your document or photo is not
wrinkled or warped.
Make sure you do not move the document or photo, or your scanner while scanning.
Make sure the scanner is placed on a flat, stable surface.
Check the scanning software settings, such as resolution and image adjustment.
Top
Colors Are Patchy or Distorted at the Edges of Your Image
If your document is very thick or curled at the edges, cover the edges with paper to block external light as you scan.
Top
Your Scanned Image Is Too Dark
If your original is too dark, try using the Backlight Correction feature in Home Mode or Professional Mode. See
EPSON Scan Help for details.
Check the Brightness setting in Office Mode, Home Mode, or Professional Mode. See EPSON Scan Help for details.
Click Configuration, select the Color tab, and change the Display Gamma setting to match your output device,
such as a monitor or printer. See EPSON Scan Help for details.
Click Configuration, select the Color tab, and select Color Control and Continuous auto exposure. See
EPSON Scan Help for details.
Click Configuration, select the Color tab, and click Recommended Value to return the Auto Exposure setting
to the default. See EPSON Scan Help for details.
Click the
Histogram Adjustment icon in Professional Mode to adjust the brightness.
Check the brightness and contrast settings of your computer monitor.
Top
An Image on the Back of Your Original Appears in Your Scanned Image
If your original is printed on thin paper, images on the back may be visible to the scanner and appear in your scanned
image. Try scanning the original with a piece of black paper placed on the back of it. Also check the scanning software
settings such as image type and image adjustment.Top
Ripple Patterns Appear in Your Scanned Image
A ripple or cross-hatch pattern (called moiré) may appear in a scanned image of a printed document. It is caused by
interference from the differing pitches in the scanner’s screen and the halftone screen in your original.
Original image
Descreening applied
Select the Descreening check box in Office Mode, Home Mode, or Professional Mode. In Professional Mode,
select an appropriate Screen Ruling for the Descreening and deselect the Unsharp Mask settingin EPSON Scan.
See EPSON Scan help for details.
Select a lower resolution setting. See the scanning software help for details.
Note:
You cannot remove ripple patterns when you are scanning film or monochrome images, or scanning
using a resolution higher than 600 dpi.
Top
Characters Are Not Recognized Well When Converted into Editable Text (OCR)
Make sure the document lies perfectly straight on the document table.
Try the skew correction function. See the scanning software help for details.
Check your OCR software manual to see if there are any settings you can adjust in your OCR software.
Top
Scanned Colors Differ From the Original Colors
Scan quality can be improved by changing the current settings or adjusting the scanned image. See Adjusting
the Scanned Image
Check the color matching and color management capabilities of your computer, display adapter, and software.
Some computers can change the palette of colors on your screen. See your software and hardware manuals
for details.
Use the color management system for your computer: ICM for Windows, or ColorSync for Macintosh. Add a
color profile that matches your monitor to improve on-screen color matching. Exact color matching is very
difficult. Check your software and monitor documentation for information on color matching and calibration.
Printed colors can never exactly match the colors on your monitor because printers and monitors use different
color systems: monitors use RGB (red, green, and blue) and printers typically use CMYK (cyan, magenta,
yellow, and black).
Top
Striped Rings Appear in Your Scanned Image of Film or Slides Images (EPSON Perfection V370
Photo only)
A ring-shaped pattern of stripes (called a Newton ring) sometimes appears on scanned images of transparent materials.
This may occur if the film is curled.
Top
Images are Rotated Incorrectly
Make sure the documents or photos are placed on the document table correctly. See Placing Documents or
Photos for details.
Make sure the film or slides are placed in the film holder correctly and the film holder is properly positioned
on the document table. See Placing Film or Slides (EPSON Perfection V370 Photo Only) for details.
Rotate the images. See the scanning software help for details.
Top
Home > Solving Problems
Uninstalling Your Scanning Software
For Windows
For Mac OS X
You may need to uninstall and then reinstall your scanner software to solve certain problems or if you upgrade your
operating system.
For Windows
Note:
For Windows 7 and Vista, you need an administrator account and password if you log on as a
standard user.
For Windows XP, you must log on to a Computer Administrator account.
Turn off the scanner.
Disconnect the scanner’s interface cable from your computer.
Do one of the following.
Windows 7 and Vista: Click the start button and select Control Panel.
Windows XP: Click Start and select Control Panel.
Do one of the following.
Windows 7 and Vista: Click Uninstall a program from the Programs category.
Windows XP: Double-click the Add or Remove Programs icon.
Select the software you want to uninstall such as EPSON Scan, your scanner’s Manual, or an application from the
list displayed.
Do one of the following.
Windows 7: Click Uninstall/Change.
Windows Vista: Click Uninstall/Change, and then click Continue in the User Account Control window.
Windows XP: Click Change/Remove.
When the confirmation window appears, click Yes.
Follow the on-screen instructions.
In some cases, a message may appear to prompt you to restart your computer. If so, make sure I want to
restart my computer now is selected and click Finish.
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For Mac OS X
In most cases, you do not need to uninstall your product software before reinstalling it. However, you can download the
Uninstall Center utility from the Epson support website to uninstall your product software as described here.
Note:
If you find that reinstalling your product software does not solve a problem, contact Epson.
To download the Uninstall Center utility, visit the Epson download site (U.S. downloads or Canadian downloads).
Follow the instructions on the screen to install the Uninstall Center.
Quit all applications currently running on your Mac.
Double click the Uninstall Center icon.
Select the checkbox for each software program you want to uninstall.
Click Uninstall.
Follow the on-screen instructions to uninstall the software.
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Home > Solving Problems
EPSON Technical Support
Internet Support
Speak to a Support Representative
Purchase Accessories
Internet Support
Visit Epson’s support website at www.epson.com/support (U.S.) or www.epson.ca/support (Canada) and select your
product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting
advice, or e-mail Epson with your questions.
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Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
Product name
Product serial number (located on a label on the product)
Proof of purchase (such as a store receipt) and date of purchase
Computer configuration
Description of the problem
Then call:
U.S.: (562) 276-4382, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM, Pacific Time,
Saturday
Canada: (905) 709-3839, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM, Pacific Time,
Saturday
Days and hours of support are subject to change without notice. Toll or long distance charges may apply.
Note:
For help using any other software on your system, see the documentation for that software or Other
Software Technical Support.
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Purchase Accessories
You can purchase genuine EPSON accessories from an EPSON authorized reseller. To find the nearest reseller, call 800GO-EPSON (800-463-7766). Or you can purchase online at www.epsonstore.com (U.S. sales) or www.epson.ca
(Canadian sales).
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Home > Solving Problems
Other Software Technical Support
ABBYY FineReader
(408) 457-9777, www.abbyy.com, support@abbyyusa.com
ArcSoft MediaImpression and Scan-n-Stitch Deluxe
(510) 979-5599 (installation issues only), (510) 979-5555 (technical issues; fee applies), www.arcsoft.com
Home > Technical Specifications
System Requirements
Windows System Requirements
Macintosh System Requirements
Make sure your system meets the requirements in these sections before using it with your scanner.
Windows System Requirements
System
Microsoft Windows 7, Windows Vista, Windows XP Home Edition, Windows XP
Professional Edition, Windows XP Professional x64 Edition
(Operating systems upgraded from Windows Millennium Edition, 98, or 95 are not
supported by the software.)
USB 2.0 Host Driver by Microsoft must be used.
Interface
USB port (Type A) built into the main board
Display
Color monitor with 800 × 600 screen resolution or higher, and 24-bit (Full Color) color
(Color and tone reproduction are subject to the display capability of your computer
system, including the video card, display monitor, and software. See your system
documentation for details.)
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Macintosh System Requirements
System
Macintosh computers running Mac OS X 10.5.8, 10.6.x, 10.7.x, or 10.8.x. Fast User
Switching on Mac OS X or later is not supported.
Interface
Macintosh USB
Display
Color monitor with 800 × 600 screen resolution or higher, and millions of colors
(Color and tone reproduction are subject to the display capability of your computer
system, including the video card, display monitor, and software. See your system
documentation for details.)
Note:
EPSON Scan does not support the UNIX File System (UFS) for Mac OS X. You must install EPSON Scan
on a disk or in a partition that does not use UFS.
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Home > Technical Specifications
Scanner Specifications
General
Mechanical
Electrical
Environmental
Interfaces
Standards and Approvals
Note:
Specifications are subject to change without notice.
General
Scanner type
Flatbed color
Photoelectric device
Color CCD line sensor
Effective pixels
40,800 × 56,160 pixels at 4800 dpi
Scanning area may be restricted if resolution setting is large.
Document size
Reflective:
8.5 × 11.7 inches (216 × 297 mm) US letter or A4 size
Transparent:
35 mm film strip: 6 frames at a time
35 mm slides: up to 4 slides at a time
Scanning resolution
4800 dpi (main scan)
9600 dpi with Micro Step (sub scan)
Output resolution
50 to 6400, 9600, and 12800 dpi (50 to 6400 dpi in 1 dpi increments)
Image data
16 bits per pixel per color internal
16 bits per pixel per color external (maximum)
Interface
One USB 2.0 Hi-speed port
Light source
White LED
Note:
Optional optical resolution is the maximum scan resolution of the CCD elements, using the definition of
ISO 14473. ISO 14473 defines optical resolution as the fundamental sampling rate of the scan sensor.
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Mechanical
EPSON Perfection V37
Dimensions
Width: 16.9 inches (430.0 mm)
Depth: 11.0 inches (280.0 mm)
Height: 1.6 inches (40.8 mm)
Weight
Approx. 4.9 lb (2.2 kg)
EPSON Perfection V370 Photo
Dimensions
Width: 16.9 inches (430.0 mm)
Depth: 11.0 inches (280.0 mm)
Height: 2.6 inches (66.5 mm)
Weight
Approx. 6.2 lb (2.8 kg)
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Electrical
Note:
Check the label on the AC adapter or on the back of the scanner for voltage information.
Scanner
Rated voltage
DC 13.5 V
Rated input current
1.2 A
Power consumption
12.0 W Operating
5.5 W Ready Mode
2.9 W Sleep Mode
0.5 W Power off
AC Adapter
100-120 V model
AC adapter model
220-240 V model
A392 UC
A392
A392
A392
A392
A392
A392
GB
VD
AS
BS
KR
AR
Rated input voltage
AC 100 to 120 V
AC 220 to 240 V
Rated input current
0.5 A
0.3 A
Rated input frequency
50 to 60 Hz
Rated output voltage
DC 13.5 V
Rated output current
1.2 A
Note:
The AC adapter model varies in certain locations.
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Environmental
Temperature
Humidity
Operating
10 to 35 ˚C (50 to 95 ˚F)
Storage
–25 to 60 ˚C (–13 to 140 ˚F)
Operating
10 to 80%, without condensation
Storage
10 to 85%, without condensation
Operating conditions
Ordinary office or home conditions.
Avoid operating the scanner in direct sunlight, near a strong light
source, or in extremely dusty conditions.
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Interfaces
USB Interface
Interface type
Universal Serial Bus Specification Revision 2.0
Electrical standard
Full Speed mode (12 Mbits per second) and Hi-Speed mode (480 Mbits per
second) of Universal Serial Bus Specification Revision 2.0.
Connector type
One Type B port
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Standards and Approvals
Scanner
EMC
AC Adapter
FCC Part 15 Subpart B Class B
CAN/CSA-CEI/IEC CISPR22 Class B
Safety
UL60950-1
CAN/CSA-C22.2 No. 60950-1
EMC
FCC Part 15 Subpart B Class B
CAN/CSA-CEI/IEC CISPR22 Class B
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