access_ibm_4

access_ibm_4
ACCESS IBM & ACCESS HELP
CUSTOMIZATION GUIDE
Table of Contents
BACKGROUND ........................................................................................................................................................3
ACCESS HELP ...........................................................................................................................................................4
ACCESS IBM.................................................................................................................................................................6
ACCESS IBM USER INTERFACE ............................................................................................................................ 7
CUSTOMIZING ACCESS IBM AND ACCESS HELP ......................................8
ADVANTAGES OF CUSTOMIZATION.................................................................................................................... 8
CUSTOMIZING ACCESS IBM...........................................................................................................9
CUSTOMIZING ACCESS HELP................................................................................................................................... 9
ACCESS IBM CUSTOMIZATION TOOL ........................................................................10
SUMMARY.....................................................................................................................................................................14
NOTICES ...........................................................................................................................................................................15
TRADEMARKS .......................................................................................................................................................16
IBM Corporation
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Background
A major source of frustration for users of mobile and desktop computers is having
access to information and help when needed. Information that is contained on the
World Wide Web can be difficult to find and access, and hard copy information is
frequently not carried with a mobile system. Access IBM and the Access Help were
created by IBM for the ThinkPad and ThinkCentre customers to address the frustrations
of having easy access to information and services. Available easily to the end user by a
press of the unique “Access IBM Button”, Access IBM points the user to the wide array
of information available from IBM both local to the machine and on the Internet. The
Access Help provides the local information about the system, providing access to
information previously available only by carrying the books shipped with the system.
For the business customer, Access IBM and Access Help were designed to be
customizable, so that the business can provide additional information specific to their
environment.
Adding you company specific content to the IBM content can make looking for help a
one-stop option for your users.
IBM Corporation
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Access Help
The Access Help is an online documentation system that provides hardware, software,
and support information and help to the end customer. Access Help is based on the
Microsoft HTML Help engine included with Microsoft Windows, and therefore can use
the power of the Internet browser to bring excellent content to the user including:
§
HTML based content pages containing information about the hardware and
software that is a part of the ThinkPad product
§
Hyperlinks to other topics included in the text
§
Related topics links in topics
§
Animations using Macromedia Flash and Shockwave technology to aid the user’s
understanding beyond what simple words and pictures can show
§
Links to start software programs that are described as part of the content
§
Visual map of the system to point out key features of the hardware
See the Access Help Customization Guide for more information on modifying Access
Help.
IBM Corporation
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Figure 1 – Access Help
Figure 1 shows an example of the Access Help interface. Shown in the figure is the
main Welcome page. The entire online help document is broken up into topics, some
major topics shown in the above figure.
Please refer to the Access IBM Help Customization (CustomAccHelp.chm) file for more
information about Access IBM Help and customization of Access Help.
IBM Corporation
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Access IBM
Access IBM provides the window into IBM’s value provided with the system. Access
IBM is displayed to the user when the “Access IBM Button” is pressed, or the Desktop
icon is clicked. Access IBM makes available to the user, information, services, and
tools that are both local to the system (i.e., available when the system is connected to
the Internet or disconnected) and remote on IBM’s Internet sites.
When Access IBM is launched the user is presented with a Welcome dialog to give a
brief description of the five headings in the Access IBM user interface.
Figure 3 – Access IBM Welcome window
Access IBM information is categorized into task oriented sections to provide the user
with quick access to the subject or function they wish to view or execute. The following
page has an example of the five topic headings contained in Access IBM.
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Access IBM User Interface
In the tool bar header of Access IBM there are five topics that categorize the information
in the application.
Figure 4 – Access IBM topic windows
Access IBM provides the user an interface to the on-system users guide, system tools,
services, and to IBM web sites on the Internet. The Access IBM interface provides links
to the Access Help, categorized to aid the user to find the information that they are
looking for more easily. At the top center is the “Search” field, which will provide a
keyword search into the Access Help Index. This Search capability provides a major
advantage to the customer to be able to quickly find problem help or information.
IBM Corporation
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Customizing Access IBM and Access Help
Advantages of Customization
Access IBM and Access Help provide a powerful way to provide help and information to
IBM Customers. Access IBM is started by pressing the blue “Access IBM” button that is
prominently displayed on the ThinkPad keyboard, or by clicking on the desktop icon,
whenever they need help or information about using their system. Access IBM then
provides access to the Access Help, which contains information about using the IBM
system, tools, and access to the IBM Internet Sites that provide updated information
and help.
There are several different possibilities for customization of the Access IBM and Access
Help products. The following table shows the possibilities and advantages to each.
Option
Full Integration of
Business information
with IBM Help
Information
Access IBM
Modify topics of Access
IBM to point to new or
different information.
Modify web links of
Access IBM to point to
business specific web
sites
Access Help
Add new chapters and
topics (HTML pages) to
the Access Help. Also
some topics can be
removed if they are not
acceptable to the
business.
Access IBM integration
with Access Help topic
removal only
Modify the selections of
Access IBM to point to
the remaining topics.
Any unused categories
can point to other
programs or web sites.
Modify the web links of
Access IBM to point to
business specific web
sites
Remove topics that are
not applicable or
appropriate to the
business environment.
Access IBM integration
with no Access Help
changes
Modify the web link
connections of the
Access IBM interface to
point to business
specific web sites
No changes necessary.
Advantage to the Business
When the customer selects
the “Access IBM” button,
they will get information
about their system as well
as information about the
Business. The Search field
on the Access IBM
interface will search system
and Business information.
The web links will point to
business appropriate web
sites
When the customer selects
the “Access IBM” button,
they will get business
appropriate information
about their system. The
Search field on the Access
IBM interface will search
the remaining Access Help
information. The web links
will point to business
appropriate web sites.
The web links will point to
business specific web sites,
and the customer will still
have the power of the
Access Help and the
searching capability.
Figure 5 - Modification suggestion table
IBM Corporation
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Customizing Access IBM
IBM Provides a customization guide that details the process of customizing Access IBM
and Access Help. The customization guide can be downloaded from
http://www.pc.ibm.com. The guide will include the steps needed to customize the
Access Help, and provides the Access IBM Customization tool that can be used to
customize the Access IBM interface.
IBM also provides a tool to help in customizing the Access IBM interface. You can
change the following elements of Access IBM with the customization tool:
•
The text in the Welcome window that opens when Access IBM is started
•
The five category names at the top of the interface
•
The Web-links within Access IBM
•
The text associated with the Web links
•
Password protect the application so only an administrator can enable use of
Access IBM
•
Change user interface fonts and colors
•
Change the color of the background for the Access IBM application
•
Enable or disable application sounds and animations
•
Change the “Alt-key” Quick launch keys for the five main topics
Customizing Access Help
The Access Help is compiled to run as HTML Help System using the BlueSky RoboHelp
HTML Edition product and the Microsoft HTML Help Workshop. Using these tools and
an HTML editor, the Access Help can be readily customized. The Access Help
customization guide will provide assistance and guidelines to help with editing.
IBM Corporation
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Access IBM Customization Tool
The Access IBM Customization tool is offered by IBM to help in modifying Access IBM
to better meet the customers’ company environment. This tool makes the task of
modification easier for a system administrator to manage for the company systems.
Changes can be made to one system and broadcast to other systems controlled by an
administrator. Figure 6 below is typical of the interface to the Access IBM
Customization Tool.
Figure 6 - Access IBM Customization Tool – Company tab
In this tab you can modify the name that will be displayed in the title bar of the Access
IBM application. The tile bar will display for example:
Access IBM Customized by Acme Paint & Wallpaper Company
If you would like to have the Access IBM application on the system, but not have the
user be able to use the application without help from a system administrator or IT
technician, it can be password protected.
IBM Corporation
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When password protection is enabled the IT engineer can give special instructions in a
message to the user on how to proceed, or get access to the application.
The Menus tab allows the editor to change what Access Help topics, Web links, and
application launches are displayed on the Access IBM user interface.
Figure 7 - Access IBM Customization Tool- Menus tab
This interface makes it easy for the IT engineer to modify the Access IBM configuration
files that contain the user interface information. This configuration data is contained in
several files, namely…
§
§
§
machine-specifics.csv
access-config.ini
access-text.ini.
These three files make up the configuration of the main user interface of Access IBM.
The machine-specifics.csv file can also be modified by using a spreadsheet program
such as Microsoft Excel, The changes will be more easily understood and made
through the customization tool.
IBM Corporation
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Figure 7 - Access IBM Customization Tool – Welcome tab
This page of the customization tool enables you to modify the content of the welcome
page that is displayed to the user upon starting Access IBM. This would be done if you
change the headings in the Access IBM user interface. The welcome page can be
enabled or disabled from this screen or from Access IBM it self.
IBM Corporation
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Figure 8 - Access IBM Customization Tool – Personalization tab
The Personalization tab allows you to modify the default size of Access IBM when it is
started. The size can be set to large for hi-resolution screens, low for lower resolution
screens, or set to automatic, which will let Access IBM choose depending on the system
settings.
You can choose whether to display the Access IBM Message Center icon in the task
tray with the “Show system tray icon” option. When this box is unchecked the user will
not receive informative popup messages from Access IBM.
The next two check boxes enable the opening animation and startup sound for Access
IBM. You may choose to disable these here or from the Access IBM personalization
dialog.
Using the font color and background modification you can make it easier for the user to
read the information on the Access IBM user interface. Only the default pictures, a
black, or a white background are supported at this time.
IBM Corporation
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Summary
Using the Access IBM customization tool can greatly enhance productivity by providing
users with “company specific” information about the many powerful tools that are on
their computers. This tool can enable you to tailor Access IBM to offer the most useful
additions that pertain to your company.
IBM Corporation
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Notices
Copyright International Business Machines Corporation 2003.
All rights reserved.
Note to U.S. Government Users — Documentation related to restricted
rights — Use, duplication or disclosure is subject to restrictions set forth in
GSA ADP Schedule Contract with IBM Corp.
This information was developed for products and services offered in the
U.S.A.
IBM might not offer the products, services, or features discussed in this
document in other countries. Consult your local IBM representative for
information on the products and services currently available in your area.
Any reference to an IBM product, program, or service is not intended to
state or imply that only that IBM product, program, or service may be
used. Any functionally equivalent product, program, or service that does
not infringe any IBM intellectual property right may be used instead.
However, it is the user's responsibility to evaluate and verify the operation
of any non-IBM product, program, or service.
IBM might have patents or pending patent applications covering subject
matter described in this document. The furnishing of this document does
not give you any license to these patents. You can send license inquiries,
in writing, to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.
The following paragraph does not apply to the United Kingdom or any
other country where such provisions are inconsistent with local law:
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES
THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND,
EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO,
THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Some states do not allow disclaimer of express or implied warranties in
certain transactions, therefore, this statement might not apply to you.
This information could include technical inaccuracies or typographical
errors. Changes are periodically made to the information herein; these
changes are incorporated in new editions of the publication. IBM might
make improvements and/or changes in the product(s) and/or the
program(s) described in this publication at any time without notice.
IBM Corporation
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Trademarks
The following terms are trademarks of International Business Machines
Corporation in the United States, other countries, or both:
IBM
ThinkPad
Microsoft, Windows, and Windows NT are trademarks of Microsoft
Corporation in the United States, other countries, or both.
Other company, product and service names might be trademarks or
service marks of others.
IBM Corporation
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