Mitel 8500 Installation guide

© 2007 - 2009 Active Voice, LLC.

All rights reserved.

First edition 2009.

Active Voice and UNIVERGE UM8500 are trademarks of Active Voice, LLC. Other brands and product names used in this document are trademarks of their respective owners.

Licensed under one or more of the following patents: U.S. Nos. 4,994,926; 5,291,302; 5,459,584; 4,696,028;

4,809,321; 4,850,012; 4,922,526; 4,935,958; 4,955,047; 4,972,469; 4,975,941; 5,020,095; 5,027,384;

5,029,196; 5,099,509; 5,109,405; 5,148,478; 5,166,974; 5,168,519; 5,249,219; 5,303,298; 5,309,504;

5,347,574; 5,666,401; 5,181,243; 5,724,408; and Canadian No. 1329852.

NEC Unified Solutions, Inc.

Irving, Texas

U.S.A.

ii UNIVERGE UM8500 I NTEGRATION G UIDE

■

CONTENTS

■ Avaya D82 1

Integration overview ............................................................. 2

Integration steps .............................................................. 2

Requirements ................................................................... 3

Integration description........................................................... 4

Integration features .......................................................... 4

Configuring UNIVERGE UM8500 for the integration .................... 5

Connecting the systems ......................................................... 6

Programming the phone system.............................................. 9

Avaya Definity G3 or System 75 phone system setup steps .... 9

Avaya System 85 phone system setup steps........................ 15

Troubleshooting ................................................................... 17

■ Centrex/SMDI 19

Integration overview ............................................................ 20

Integration steps ............................................................. 20

Requirements .................................................................. 20

Integration description.......................................................... 21

How the integration works................................................. 21

Integration features ......................................................... 21

Configuring UNIVERGE UM8500 for the integration ................... 22

Programming the phone system............................................. 23

Testing the Centrex connection .............................................. 24

■ Cisco Call Manager 25



Requirements .................................................................. 26




Setting up Cisco CallManager................................................. 30

Installing and configuring the TAPI service provider .................. 36

Configuring UNIVERGE UM8500 for the integration ................... 39

Changing the TAPI service provider settings ............................ 40

Upgrading from Cisco 2.4...................................................... 42

Changing the number of uOne ports ....................................... 43

Converting from analog lines to IP lines .................................. 44

Troubleshooting ................................................................... 45

Message waiting indicators are not working properly............. 45

UNIVERGE UM8500 does not start after software is installed and integration is configured ......................................... 45

The default earpiece and speaker volume on Cisco 7960 phones is too loud........................................................ 45

Integrating with CallManager and traditional phone systems ...... 46

Requirements .................................................................. 46

Setting up UNIVERGE UM8500 Administrator ....................... 46

Changing the number of installed ports ............................... 50

C

ONTENTS iii

■ Fujitsu 9600/SMDI 53

Integration overview ........................................................... 54

Integration steps ............................................................ 54

Requirements ................................................................. 54

Integration description......................................................... 55

How the integration works................................................ 55

Integration features ........................................................ 55

Configuring UNIVERGE UM8500 for the integration .................. 56

Programming the phone system............................................ 57

■ Mitel SX200, SX2000, 3300ICP, and 200ICP 59



Requirements ................................................................. 60




Connecting the systems ....................................................... 63


Mitel SX-200 ML.............................................................. 65

Mitel SX-2000................................................................. 66

Troubleshooting .................................................................. 68

■ Mitel SX-2000 T1 69



Requirements ................................................................. 70


How the integration works................................................ 71




Steps to change the phone system settings ........................ 73

■ Mitel 3300 ICP T1 with Digital E&M 85



Requirements ................................................................. 86



Configuring UNIVERGE UM8500 for integration........................ 88

Connecting the systems ....................................................... 89

Programming the Mitel 3300/SX-3200 for digital E&M integration 90

Setting up UNIVERGE UM8500 for integration ......................... 93

Configuring phone answering............................................ 93

Configuring message waiting ............................................ 93

Configuring message retrieval........................................... 93

Configuring Auto Attendant .............................................. 93

iv UNIVERGE UM8500 I NTEGRATION G UIDE

■ Mitel 3300 ICP with IP integration 95



Requirements .................................................................. 96




Programming the phone system............................................. 98

Steps for changing the phone system settings...................... 98

Configuring UNIVERGE UM8500 for the integration ................. 102

■ NEC NEAX 2000 with Direct Digital (D82) 105

Integration overview .......................................................... 106

Integration steps ........................................................... 106

Requirements ................................................................ 106

Integration description........................................................ 107

How the integration works............................................... 107

Integration features ....................................................... 107


Programming the phone system........................................... 109

■ NEC NEAX 2000 with IP Protims 111



Requirements ................................................................ 112






■ NEC NEAX 2000 with OAI 117



Requirements ................................................................ 119





Setting up the NEAX 2000 IVS or IVS 2............................. 121

Setting up the NEAX 2000 IPS ......................................... 124


Installing the OAI Integration Server software ....................... 130

Configuring the OAI Integration Server ................................. 131

Installing and starting the OAI service .................................. 134

Testing the OAI integration ............................................. 134

C

ONTENTS v

■ NEC NEAX 2400 with Direct Digital 137



Requirements ................................................................ 138






■ NEC NEAX 2400 with IP Protims 143



Requirements ................................................................ 144






■ NEC NEAX 2400 with serial MCI 149



Requirements ................................................................ 150




Setting up the trunk board .................................................. 153


Programming the phone system steps............................... 155


Configuring UNIVERGE UM8500 ports ............................... 159

Transferring calls on phone systems without blind transfer ...... 161

■ NEC NEAX 2400 with OAI 163



Requirements ................................................................ 164









Testing the OAI integration.............................................. 176

vi UNIVERGE UM8500 I NTEGRATION G UIDE

■ NEC NEAX 2400 or NEC SV7000 with LAN MCI 179



Requirements ................................................................ 180




Setting up the trunk board .................................................. 182


Programming the phone system steps .............................. 184

Configuring the UNIVERGE UM8500 for integration ................. 188


■ NEC UNIVERGE SV7000/SV7000MPS with IP Protims 191



Requirements ................................................................ 192






■ NEC UNIVERGE SV7000 with OAI 197



Requirements ................................................................ 199










■ NEC UNIVERGE SV8300 with IP Protims 213



Requirements ................................................................ 214






C

ONTENTS vii

■ NEC UNIVERGE SV8300 using OAI 221



Requirements ................................................................ 223









Testing the OAI integration.............................................. 233

■ NEC UNIVERGE SV8500 with Direct Digital 235



Requirements ................................................................ 236






■ NEC UNIVERGE SV8500 with IP Protims 241



Requirements ................................................................ 242






■ NEC UNIVERGE SV8500 with LAN MCI 247



Requirements ................................................................ 248





Programming the phone system steps............................... 250

Configuring the UNIVERGE UM8500 for integration ................. 254


viii UNIVERGE UM8500 I NTEGRATION G UIDE

■ NEC UNIVERGE SV8500 with serial MCI 257



Requirements ................................................................ 258





Programming the phone system steps .............................. 260



■ NEC UNIVERGE SV8500 using OAI 267



Requirements ................................................................ 268










■ Nortel Meridian-1 with D82 281



Requirements ................................................................ 282




Connecting the systems ...................................................... 285


Troubleshooting ................................................................. 291

■ Siemens 9751 CBX with D42 or D82 293



Requirements ................................................................ 294




Connecting the systems ...................................................... 297


Programming ROLMphone 400 digital station sets............... 298


C

ONTENTS ix

■ Sphere System 303


Requirements ................................................................ 304




Setting up the Sphere system.............................................. 307

Configuring UNIVERGE UM8500 for integration....................... 313

Changing the number of voicemail ports................................ 315


Message waiting indicators are not working properly ........... 316

Dual integration with the Sphere system through SIP trunks and traditional analog ports ............................................. 317

Requirements ................................................................ 317

Setting up a UNIVERGE UM8500 with dual integration......... 317

■ Standard SIP Integration 319



Requirements ................................................................ 321






■ Toshiba CIX100/200/670, CTX 100/670, and StrataDK series 327



Requirements ................................................................ 328






Appendix A Shutting down and starting the messaging server 333

Shutting down and starting UNIVERGE UM8500...................... 334

Appendix B Testing the extensions 337

Testing the extensions ........................................................ 338

What is needed for the test ............................................. 338

Steps to test the extensions ............................................ 338

Appendix C Learning the phone system tones 339

Learning phone system tones .............................................. 340

Troubleshooting the Learn Tones utility ............................. 341

x UNIVERGE UM8500 I NTEGRATION G UIDE

■

Avaya D82

In this integration...

Integration overview .............................................................................. 2

Integration steps............................................................................... 2

Requirements ................................................................................... 3

Integration description ........................................................................... 4

Integration features........................................................................... 4

Configuring UNIVERGE UM8500 for the integration ..................................... 5

Connecting the systems.......................................................................... 6

Programming the phone system............................................................... 9

Avaya Definity G3 or System 75 phone system setup steps ..................... 9

Avaya System 85 phone system setup steps ........................................15

Troubleshooting ....................................................................................17

A

VAYA

D82 1

Integration overview

Use this section of the Integration Guide with the Installation Guide.

Integration steps

Follow these steps to set up the integration.

1 Review the system and equipment requirements

Verify that all phone system and messaging system requirements have been

met. See “ Requirements ” on page 3 .

2 Set up UNIVERGE UM8500 for the integration.

See “ Configuring UNIVERGE UM8500 for the integration ” on page 5 .

3 Connect the systems.

See “ Connecting the systems ” on page 6 .

4 Set up the phone system for the integration.

See “ Programming the phone system ” on page 9

for instructions on how to program the Avaya Definity G3, System 75, or System 85 G2 phone system.

5 Test the phone extensions

Test the phone extensions that are set up for the integration. See Appendix B,

“ Testing the extensions ” on page 338.

6 Run the Learn Tones utility

Run the Learn Tones utility to teach the messaging system the tones

associated with the phone system. See Appendix C, “ Learning the phone system tones ” on page 339.

2 UNIVERGE UM8500 I NTEGRATION G UIDE

Requirements

Before setting up the Avaya with D82 integration, confirm that the site meets the following requirements and that all of the necessary components are available:

Phone system

●

Avaya Definity G3, System 75, or System 85 G2.

●

For each voice messaging port, one Digital Network Interface Circuit (DNIC) port which emulates a 7434D or 8434D digital phone, installed and set up as a voice messaging port.

●

The phone system ready for the integration as described in the phone system manufacturer’s documentation.

●

A type 66 interconnect block for each PBX station interface cable.

UNIVERGE UM8500 server

●

The Dialogic

®

D82

™

voice boards installed; see the Installation Guide for installation details.

NOTE

For the latest information on supported voice boards for UM8500, contact a sale representative.

●

An 18-pair PBX station interface cable for each voice board.

●

UNIVERGE UM8500 installed and ready for the integration as described in the Installation Guide.

●

A system key that enables the integration with the appropriate number of voice messaging ports.

A

VAYA

D82 3

Integration description

The Avaya with D82 integration uses digital lines to connect the phone system and the messaging system. The phone system digital voice messaging ports connect to

D82 voice boards in the UM8500 server. A D82 voice board emulates up to eight digital phones.

Integration features

The Avaya with D82 integration with UM8500 provides the following features:

Call forward to personal greeting. When an incoming call is routed to an unanswered or busy extension, the call is forwarded to the subscriber’s voice mail. The caller then hears the subscriber’s personal greeting and can leave a message.

Caller ID. UM8500 receives caller ID information from the phone system, if available. This information is displayed in the message’s subject line in

Microsoft Office Outlook

®

or other desktop messaging application.

Easy message access. A subscriber can retrieve messages without entering an ID. UM8500 identifies a subscriber based on the extension from which the call originated. A password might be required.

Identified subscriber messaging. UM8500 automatically identifies a subscriber who leaves a message during a forwarded internal call based on the extension from which the call originated.

Message waiting indication (MWI). When a message is waiting for a subscriber, UM8500 notifies the phone system to activate the message waiting indicator on the subscriber’s extension, if it is equipped with one, or to activate a stutter dial tone.


Configuring

UNIVERGE

UM8500 for the integration

After ensuring that the UM8500 server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled.

To confirm that the integration is enabled

1 Click Start > All Programs > UNIVERGE UM8500 > Edit Switch .

2 If prompted for logon credentials, type the administrator extension and password, then click OK .

On a new install the logon credentials are:

Extension = 99995

Password = 12345

3 Confirm that the settings match those in the following table.

Phone system settings

Parameter

Manufacturer

Model

Switch software version

Integration

Required setting

Lucent

Definity G3

All with digital 7434D emulation

Direct Digital

4 If the settings are incorrect, select the correct settings and click Update

Voice Mail Now

.

A

VAYA

D82 5

Connecting the systems

After installing all of the required hardware on the messaging system, perform the following procedure to connect the phone system to the messaging system.

To install required messaging system hardware, such as D82 boards, see the

Installation Guide.

System connections


To connect the phone system and UM8500 server

1 Connect the phone system digital lines 1-8 (or 1-4 on a 4-port system) to a type 66 interconnect block. See the following tables for cabling requirements.

2 Connect an 18-pair PBX station interface cable to an Amphenol connection on the type 66 interconnect block.

3 Connect the other end of the PBX station interface cable to a telco cable.

4 Connect the other end of the telco cable to a D82 board installed in the

UM8500 server.

5

Repeat steps 1 through 4 for each additional D82 board installed.

D82 Two-wire pinouts

Phone line number

1

Type 66

Block pair

2

2

3

4

5

6

7

8

4

6

8

10

12

14

16

12

39

14

41

16

4

31

6

33

8

35

10

37

27

2

29

Pin number Pair color white-orange orange-white white-brown brown-white red-blue blue-red red-green green-red red-slate slate-red black-orange orange-black black-brown brown-black yellow-blue blue-yellow

Lead designation

R6

T7

R7

T8

R8

R2

T3

R3

T4

R4

T1

R1

T2

T5

R5

T6

D82 Four-wire pinouts

Phone line number Pin number Pair color

1

2

3

4 32

7

33

8

5

31

6

2

28

3

26

1

27

29

4

30 white-blue blue-white white-orange orange-white white-green green-white white-brown brown-white white-slate slate-white red-blue blue-red red-orange orange-red red-green green-red


TXT3

PXR3

PXT3

TXR4

TXT4

PXR4

PXT4

TXR1

TXT1

PXR1

PXT1

TXR2

TXT2

PXR2

PXT2

TXR3

A

VAYA

D82 7

D82 Four-wire pinouts, continued

Phone line number Pin number Pair color

5

6

7

8

14

40

15

41

16

12

38

13

39

10

36

11

37

34

9

35 red-brown brown-red red-slate slate-red black-blue blue-black black-orange orange-black black-green green-black black-brown brown-black black-slate slate-black yellow-blue blue-yellow


PXT6

TXR7

TXT7

PXR7

PXT7

TXR8

TXT8

PXR8

PXT8

TXR5

TXT5

PXR5

PXT5

TXR6

TXT6

PXR6


Programming the phone system

After connecting the phone system to the UM8500 server, perform the procedures to set up the phone system for the integration. Refer to the phone manufacturer’s documentation for details.

●

For the Avaya Definity G3 or System 75 phone system, see the setup steps below.

●

For the Avaya System 85, see the setup steps on page 15.

Avaya Definity G3 or System 75 phone system setup steps

1 Set up the voice messaging extensions.

For the Definity G3, the D82 board emulates the Avaya 8434D digital phone.

For the System 75, the D82 board emulates the Avaya 7434D phone. See “ To set up the voice messaging extensions as digital phones ” on page 10 .

2 Set up the hunt group.

Set up a hunt group to include all of the voice messaging ports. See “ To set up a hunt group ” on page 11

.

3 Set up message waiting indication.

Dedicate one of the voice messaging ports to control the phone system

message waiting indication. See “ To set up message waiting indication for a port ” on page 12

.

4 Set up a coverage path.

The phone system uses a coverage path to forward unanswered or busy calls.

See “ To set up a coverage path ” on page 13

.

5 Set up subscribers.

Assign the voice messaging coverage path to all subscribers. See “ To set up subscribers ” on page 14 .

A

VAYA

D82 9

To set up the voice messaging extensions as digital phones

1 At the phone system programming terminal, type add station followed by a voice messaging extension, then press ENTER . For example, extension:

501 is used in the following example screen.

2 On page 1 of the Station screen, in the Name field, type a name that includes the voice messaging extension number, the maximum is 16 characters. For example, Voice Mail 501 is used in the following example screen.

3 For the 7434D emulation, set the

Type

field to

7434D

. For the 8434D emulation, set the Type field to 7405ND . If the Type field is set to 8434D , voice mail will not integrate with the phone system.

NOTE

7405ND is not a phone type. It only enables numeric display. To use 7405ND, enable it in the System-parameter Features screen when programming the phone system.

■

At the programming screen type, change system-parameter features.

■ On page 5, set

7405ND Numeric Terminal Display

to y

.

4 In the Feature Options section, type the field settings as shown in the following example screen. Refer to the phone system manufacturer’s documentation for setting up the other fields left blank in the example screen.

5 Go to page 2 of the Station screen.

6 In the

Button Assignments

section, type call-appr in fields 1 and 2.

7 Go to page 4 and in the

Display Button Assignments

section, confirm that the value for field 1 is Normal .

8 Press

ENTER

to complete the setup.

9

Repeat steps 1 through 8 for each voice messaging port extension.

NOTE

The example above shows completed fields for the 7434D digital phone emulation.


To set up a hunt group

1 At the phone system programming terminal, type add hunt next then press ENTER .

2 On page 1 of the Hunt Group screen, set up a hunt group number, extension, and name.

For example, the group number

1

, the group extension

500

, and the group name Voice Mail are used in the example screen.

3 In

Group Type

, type ucd or circ . In

Queue?

, type n. Refer to the phone system manufacturer’s documentation for setting up the other fields.

NOTE

The ACD field should be set to No. UM8500 does not support voice messaging ports set up for ACD.

4 Go to page 3 and in the Group Member Assignments section, type all of the voice messaging extensions that answer hunt group calls.

NOTE

Do not add ports that are set up on the voice messaging system with Dial, Lamp, or Msg port status codes.

5 Press

ENTER


A

VAYA

D82 11

To set up message waiting indication for a port

NOTE

The extension must be set up as a 7434D with message waiting indication.

1 At the phone system programming terminal, type change station followed by the voice messaging extension that will control message waiting indication, then press

ENTER

. For example, extension 501 is used in the following example screen.

2 On page 1 of the Station screen, set up the

Port

field according to the phone system requirements.

3 In the Feature Options section, type the field settings as shown in the screen below. Refer to the phone system manufacturer’s documentation for setting up the other fields left blank in the following example screen.

4 Go to page 2 and in the Button Assignments section, type call-appr in fields

1

and

2

.


Feature Button Assignments

section, type the following field settings:

Field

33

34

Setting lwc-store lwc-cancel


Display Button Assignments

section, confirm that the value for field

1

is

Normal

.

7 Press

ENTER


NOTE

The example above shows completed fields for the 8434D digital phone emulation.


To set up a coverage path

1 At the phone system programming terminal, type add coverage path followed by a new coverage path number, such as number 1, then press

ENTER

.

In the Coverage Criteria section of the Coverage Path screen, set the field settings based on the transfer options chosen. The table below describes how the system uses the setting when it is set to Yes .

Field

Active

Busy

Don’t Answer

All

Description

If any call appearance is in use, the call forwards.

If all call appearances are in use, the call forwards

If the call is unanswered, the call forwards after the specified number of rings.

All calls immediately forward.

Refer to the phone system manufacturer’s documentation for more details on setting up the coverage path fields.

2 Press ENTER to exit this screen.

A

VAYA

D82 13

To set up subscribers

1 At the phone system programming terminal, type change station followed by the subscriber’s extension number, then press ENTER . For example, extension 555 is used in the screen below.

2 For the 7434D emulation only; in the Name field, confirm that the name includes the subscriber’s extension number, the maximum is 15 characters.

This restriction does not apply to the 8434D (7405ND) emulation.

NOTE

The Name field must be set up correctly for the integration to work. For more details on how to set up these fields, refer to the phone system manufacturer’s documentation.

3 In the

Coverage Path

field, type the coverage path number created in step 1 of the “To set up the coverage path” procedure on the previous page, then press

ENTER

. For example, the number 1 is used in the screen below.

4

Repeat steps 1 through 3 for each subscriber extension.

Next step

Test the extensions. See Appendix B, “ Testing the extensions ” on page 338.


Avaya System 85 phone system setup steps

Perform the following steps to set up the Avaya System 85 for the integration.

Refer to the phone manufacturer’s documentation for more details on these steps.

1 Set up the voice messaging ports.

The D/82 board emulates the Avaya 7434D phone. See “ To set up voice messaging ports ” on page 15

.

2 Set up the message waiting indication.

Set up one of the voice messaging extensions to control the phone system message waiting indication. Refer to the manufacturer’s documentation for more detailed instructions.

3 Set up subscribers for the integration.

Assign the voice messaging coverage path to each subscriber. See “ To set up voice messaging ports ” on page 15

.

4 Set up a coverage path.

Set up a basic coverage path to the first voice messaging extension number.

See “ To set up a coverage path ” on page 15

.

Before connecting the UM8500 server to the phone system, perform the following steps to set up the phone system for the integration. For detailed phone system procedures, refer to the manufacturer’s documentation.

To set up voice messaging ports

1 Set up the system to detect hardware.

The phone system must detect the boards and other special phone system hardware that has been added or enabled.

2 Assign the extension numbers that the phone system will use to access the messaging system. Program extensions as digital 7374D phones. To set up the

voice messaging extensions as 7434D digital phones, see “ To set up subscriber extensions ” on page 16

.

3 Set up a hunt group to include all of the voice messaging ports.

If the phone system supports hunt group access codes, assign a hunt group access code for the messaging system. This code is the number that subscribers dial internally to connect to the messaging system.

Some phone systems do not have hunt groups. A hunt group can be simulated by forwarding each messaging system extension to the next extension when the extension is busy.

To set up a coverage path

1 Go to Proc 011 and set up a coverage path to the extension number of the first voice messaging port.

2 In the Word 1 section, complete fields 1 through 9. Below is an example of these field settings. There are no restrictions on coverage paths. Several coverage paths can be created to address specific situations. Refer to the phone manufacturer’s documentation for the field setting options and descriptions.

Field

3

4

5

1

2

6

Setting Call coverage paths

3

0

3 xxxx

3

3

Coverage path group number

Cover on active — all types of calls

Cover on busy — all types of calls

Do not cover on all calls

Cover on did not answer — all types of calls.

Cover on third ring

A

VAYA

D82 15

Field

7

8

9

Setting Call coverage paths

8

1 xxxx

Coverage point is an extension

Coverage point number (1-3)

7405 D extension

To set up subscriber extensions

1 Go to the

Word 1

section of Proc 012.

2 In the

Name

field, type a subscriber’s name and extension number. The full extension number must appear in the first 16 characters of the subscriber’s name.

3 Go to the

Word 2

section of Proc 000.

4 In field

6

, type the coverage path group number.

5 Go to Proc 063 and set up the automatic message waiting lamp.

6 Repeat steps 1 through 5 for each subscriber.

Next step

Test the extensions. See Appendix B, “ Testing the extensions ” on page 338.


Troubleshooting

If one of the problems listed below is encountered, try the corrective actions listed for the problem. If these actions do not correct the problem, or if the problem is not described here, contact Technical Support.

Problems Corrective actions

Calls to the messaging system do not connect.

Calls to the messaging system connect, but no prompts play.

Callers entering an extension are always answered with the opening greeting instead of the personal greeting.

Calls are not integrating with the phone system.

Perform the following for the problems listed:

●

●

●

Confirm that expansion boards are firmly seated in the computer expansion slots, and that each board is properly configured. See “Installing or reseating voice boards” in the appendix titled “Adding or changing voice boards” in the Installation Guide.

See the Installation Guide and check the voice board settings. Confirm that easy message access is set up correctly.

Confirm that the PBX station interface cables between the systems are connected and functioning correctly. Try testing each cable or replacing each with a different cable.

Confirm that the correct phone system model is set up on the messaging system. On the UM8500 Administrator, select Switch and confirm that the correct phone system manufacturer and model type are displayed.

To get stable caller information:

Easy message access is not functioning: subscribers access their mailboxes and hear the opening greeting instead of personal options.

●

●

Calls are forwarded to the opening greeting instead of a subscriber’s mailbox.

●

In the integration file, modify the value of the “StableDisplayPause” key in the Configuration section. The value is specified in milliseconds.

Initially increase it by 100 ms, then restart the messaging system .

Callers are asked to hold or complain that they are on hold for too long when calling an extension that is using “Do not disturb” mode.

The phone system cabinet that contains the voice messaging station cards sporadically resets itself.

Subscriber’s phones are not forwarding calls on ring-no-answer or on busy.

Subscriber message waiting indication fails.

●

In the integration file, modify the value of the “CallInfoTimeout” key.

The default value is 5000 ms.

Typically this happens because the messaging system is set up to use the await-answer transfer type and call holding for that extension. Call holding must be turned off when using the “Do not disturb” mode on the phone.

The phone system might be overloaded due to an increase in polling traffic between the D/82 boards and the system. Spread out the load by distributing the voice messaging extensions among multiple station cards on the phone system. For example, distribute three or fewer voice messaging extensions per station card.

Confirm that the subscriber’s phone is set up on the phone system to forward calls to the voice messaging hunt group pilot number on ring-no-answer and on busy.


●

Message waiting indicators are not activated after messages are left.

●

On the UM8500 Administrator, on the Ports page verify that at least one of the voice messaging ports is set for MWI dialout.

On the UM8500 Administrator, confirm that MWI is enabled for the subscriber.

Message waiting indicators are not turned off after messages are retrieved.

Await-answer calls are released before the personal greeting is played.

See “ To run the Learn Tones utility ” on page 340

.

A

VAYA

D82 17


■

Centrex/SMDI


Integration overview .............................................................................20

Integration steps..............................................................................20

Requirements ..................................................................................20

Integration description ..........................................................................21

How the integration works .................................................................21

Integration features..........................................................................21

Configuring UNIVERGE UM8500 for the integration ....................................22

Programming the phone system..............................................................23

Testing the Centrex connection ...............................................................24

C

ENTREX

/SMDI 19




Follow these steps to set up this integration.

1 Review the system and equipment requirements.

Verify that all phone system and UM8500 server requirements have been met.

See “ Requirements ,” below.

2 Configure UNIVERGE UM8500 for the integration.

See “ Configuring UNIVERGE UM8500 for the integration ” on page 22

.

3 Program the phone system and extensions.


.

4 Test the connection to the central office.

See “ Testing the Centrex connection ” on page 24

.

5 Test the phone extensions that are set up for the integration.

Test the phone extensions that are set up for the integration. See “ Testing the extensions ” on page 338

.

6 Run the Learn Tones utility.


associated with the phone system. See “ Learning phone system tones ” on page 340

.

Requirements

The steps to set up the Centrex Simplified Message Desk Interface (SMDI) integration require the following:

Phone system

●

Centrex 1AESS, 5ESS or DMS100 service.

●

A Centrex service SMDI package with one SMDI 4-wire private data link connected to the external modem.

●

A type 202T or 212T external modem set to 1200 baud.

●

The data link of the external modem connected with an RS-232 serial cable to a serial port on the UM8500 server, COM1 is the default.

●

The central office voice messaging lines must be connected to the voice boards in the UM8500 server.


●

The Dialogic analog voice boards installed; see the Installation Guide for installation details.

NOTE


●

UM8500 installed and ready for the integration as described in the


●

A system key that enables the integration and the appropriate number of voice messaging ports.

●

An available serial port, COM1 is the default.



How the integration works

The Centrex/SMDI integration uses a data link, which consists of an RS-232 serial cable, a central office leased line, and an external integration modem. The integration modem provides the data link connection between the Centrex system at the central office and the messaging system server. This modem, which is connected to the messaging system server through the RS-232 serial cable, must be compatible with the type of modem at the central office, type 202T or 212T. The integration modem is separate from the modem in the messaging system server, which is used for remote maintenance. The Centrex system voice messaging lines connect to the analog voice boards in the messaging system server. The following illustration shows the required connections.

The central office system sends the following information through the data link:

● The called party’s extension

●

The reason for the forward, for example: the extension is busy, does not answer, or is set to forward all calls

●

The calling party’s extension, for internal calls

uses this information to answer the call appropriately. For example, a call forwarded from a subscriber extension to UM8500 is answered with the subscriber’s personal greeting. If the phone system routes the call to UM8500 without this information, UM8500 answers with the opening greeting.


The Centrex/SMDI integration with UM8500 provides the following features:

●

●

●




®



●

●



C

ENTREX

/SMDI 21

Configuring

UNIVERGE


After ensuring that the messaging system server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled.





Extension = 99995

Password = 12345



Parameter

Manufacturer

Model


Integration


Centrex

1AESS, 5ESS, DMS100

All

Serial


Voice Mail Now

.



Perform the procedure to program the phone system for the integration. Using programming options other than those described in the following procedure can affect system performance.

To program the phone system

Instruct the Centrex service provider to set up the phone system in the following manner:

1 Program the message desk lines as a multiline hunt group.

2 Enable switchhook flash transfer capability on each message desk line.

3 Enable SMDI caller ID on each subscriber extension.

4 For each subscriber extension, set the call forwarding options to: unrestricted source; forward when the extension is not answered; and forward when the extension is busy.

C

ENTREX

/SMDI 23

Testing the

Centrex connection

Perform the following procedures before testing the integration as instructed in the Installation Guide.

To confirm that there is a data link connection to the central office

❚ Confirm that the carrier detect (CD) light on the integration modem is lit when the modem is connected to the data link. This indicates that there is a carrier tone from the central office.

To confirm that there is a connection between the integration modem and the messaging system server

1 Confirm that the request-to-send (RTS) light is lit when UM8500 is running with the SMDI option enabled.

2 If the RTS light is not lit, perform one or more of the following corrective actions:

■

In the UM8500 Administrator, go to System > Switch , then confirm that the

Model

box shows a Centrex SMDI model.

■

Confirm that the modem is connected to the correct COM port.

■

Replace the RS-232 serial cable that connects the messaging system server to the integration modem.

■

Confirm that the integration modem is set up according to the manufacturer’s requirements.


■

Cisco Call Manager


Integration overview...................................................................................26

Integration steps ..................................................................................26

Requirements.......................................................................................26

Integration description ................................................................................27

How the integration works .....................................................................28

Integration features ..............................................................................29

Setting up Cisco CallManager .......................................................................30

Installing and configuring the TAPI service provider ........................................36

Configuring UNIVERGE UM8500 for the integration .........................................39

Changing the TAPI service provider settings ...................................................40

Upgrading from Cisco 2.4 ............................................................................42

Changing the number of uOne ports .............................................................43

Converting from analog lines to IP lines.........................................................44

Troubleshooting .........................................................................................45

Message waiting indicators are not working properly..................................45

UNIVERGE UM8500 does not start after software is installed and integration is configured ...........................................................................................45

The default earpiece and speaker volume on Cisco 7960 phones is too loud ..45

Integrating with CallManager and traditional phone systems ............................46

Requirements.......................................................................................46

Setting up UNIVERGE UM8500 Administrator ............................................46

Changing the number of installed ports....................................................50

C

ISCO

C

ALL

M

ANAGER 25






Verify that all Cisco CallManager and UNIVERGE UM8500 system

requirements have been met. See “ Requirements ,” below.

2 Set up Cisco CallManager.

See “ Setting up Cisco CallManager ” on page 30

.

3 Install and configure the TAPI service provider on the

UNIVERGE UM8500 server.

See “ Installing and configuring the TAPI service provider ” on page 36

.

Requirements

●

UNIVERGE UM8500 installed and ready for the integration as described in the Installation Guide.

●

A system key with the integration type set to “TAPI” or “Multiple,” with the appropriate number of voice messaging ports enabled.

●

Cisco CallManager software version 3.05 or later.

●

Cisco Unity-CM TSP version 6.0(2) or later.

●

A gateway compatible with Cisco CallManager.

●

Cisco licenses for all phone lines, IP phones, and other H.323 compliant devices or software that will be connected to the network, as well as one license for each port.

●

IP phones.

●

A LAN connection at each location where an IP phone will be plugged into the network.



The following illustration shows a full-featured UM8500 installation integrating with the Cisco Architecture for Voice, Video and Integrated Data (AVVID) network.

CISCO GATEWAY

CISCO

CALLMANAGER

SERVER

• CallManager

• Windows

Server

PUBLIC

PHONE

NETWORK

DID line

SUBSCRIBER

• E-mail client

IP Phone

Mobile

Phone

NETWORK

UNIFIED

MESSAGING

SERVER

• UNIVERGE

UM8500

• Exchange

• Internet

Information

Server

• Windows

Server

E-MAIL

SERVER

• Exchange

• Windows

Server

Phone

OFF-SITE

SUBSCRIBER

• E-mail client

Fax

FAX SERVER

• Fax server software

• Windows

INTERNET

ADMINISTRATOR

C

ISCO

C

ALL

M

ANAGER 27


The following is an overview of the path an external call takes through the Cisco

AVVID network. The call travels from the Cisco gateway or router and CallManager software, through UM8500, and on to a subscriber’s extension.

When an external call arrives, the Cisco gateway sends the call over the

LAN to the machine where the Cisco CallManager is installed.

For CallManager lines that are configured to route calls to UM8500,

CallManager tells the gateway to send the call to an available UM8500 extension.

UM8500 answers the call and plays the opening greeting.

During the opening greeting, the caller enters a subscriber’s name or extension number, for example 1234.

UM8500 notifies CallManager that it has a call for extension 1234.

From this point, the path of the call depends on whether UM8500 is set up to perform supervised transfers or release transfers.

Supervised Transfers

While UM8500 holds the call, the

CallManager attempts to establish a connection with extension 1234:

●

●

If the line is available,

CallManager connects the call from UM8500 to extension 1234. CallManager and UM8500 drop out of the loop and the call is connected directly from the

Cisco gateway to extension

1234.

If the line is busy or unanswered, CallManager gives that information to

UM8500 and UM8500 performs the specified operation, for example, it takes a message.

Release Transfers

UM8500 passes the call to

CallManager and CallManager sends the call to extension 1234 without waiting to determine if the line is available. CallManager and UM8500 drop out of the call loop.

If UM8500 is set up to perform release transfer, and if UM8500 takes messages when a line is busy or unanswered, configure each phone to forward calls back to UM8500 when the line is busy or unanswered.



The Cisco CallManager integration offers the following features:

Call forward to personal greeting. When an incoming call is routed to an unanswered or busy extension, the call is forwarded to the subscriber’s messaging system. The caller then hears the subscriber’s personal greeting and can leave a message.

Caller ID. receives caller ID information from Cisco CallManager, if available. This information is displayed in the message subject line in

Microsoft Outlook

®

or other desktop messaging applications.


Identified subscriber messaging. automatically identifies a subscriber who leaves a message during a forwarded internal call based on the extension that the call originated from.

Message waiting indication (MWI). When a message is waiting for a subscriber, UM8500 notifies the phone system to activate the message waiting indicator on the subscriber’s extension.

C

ISCO

C

ALL

M

ANAGER 29

Setting up

Cisco

CallManager

Follow the procedures in this section to set up CallManager to work with UM8500.

To install Cisco CallManager

NOTE

The Cisco CallManager Installation disc is not shipped with

UM8500. If you do not have the installation disc, contact the Cisco reseller.

1 Insert the Cisco CallManager Installation disc into the disc drive on the

CallManager server.

2 If the startup program starts automatically, follow the screen prompts.

Otherwise, run

Setup.exe

from the disc.

3 After the installation is complete, open Cisco online Help. Click Start , then select

Programs

>

Cisco CallManager 3.2

>

Cisco Help

>

System

Guide . The Cisco Help appears in Internet Explorer.

4 In the left frame, select

Getting Started

>

Installing

.

5 Follow the procedures for installing and configuring Cisco CallManager. Do not perform the last step until the following procedures have been performed:

■

The “ To disable call waiting ” procedure, below

■

The “ To add TAPI phone lines to Cisco CallManager ” procedure, below.

CAUTION

Do not install the Cisco Messaging interface. It can cause UM8500 to malfunction.

To disable call waiting

1 On the Cisco CallManager server, click

Start

, then select

Programs

>

Cisco

CallManager 3.2 > CallManager Administration .

2 On the Cisco CallManager Administration toolbar, click

Configuration

. The

System screen appears.

3 Scroll down to the System Parameters area, and click

Configure

.

4 Confirm that Call Waiting Enable is set to

Off

. If not, click

Off

, then click

Update

to save the change.

NOTE

Call waiting must be disabled for UM8500 TAPI ports, but call waiting can be enabled for other devices if required.

To add TAPI phone lines to Cisco CallManager

1 On the Cisco CallManager server, click

Start

, then select

Programs

>

Cisco

CallManager 3.0

>

CallManager Administration

.


Configuration

. The

System screen appears.

3 Click

Device Wizard

. The Device Wizard–New screen appears.

4 Follow the screen prompts, and enter the values shown in the table on the following page.

NOTE

If it is expected that the system will need more TAPI lines, and there are enough licenses available, add the additional lines now.


Field

Device type

Device name

Description

Device pool

Location

How many lines do you want to assign to the device?

Directory number

Display

Forward all

Forward busy

Forward no answer

5 After the values are entered, the Device Wizard–Confirmation screen appears.

Click Finish . The Device Wizard–Finish screen appears.

6 On the Device Wizard–Finish screen, click

OK, reset now

.

7 Click Continue to confirm that the system should reset the TAPI port now.

8 After receiving confirmation that the device was reset, click

Continue

.

9

Repeat steps 4 through

8 for each TAPI line.


Configuration

, then click Cisco IP Phone . The Phone list shows the TAPI lines that have been added, as well as any new IP phones and other devices.

11 Click the name of the added TAPI line. A Device Information screen appears, showing the values entered for that line. Use the Device Information screen to correct any errors.

12 Write down the number of TAPI lines that were added and the assigned TAPI prefix name. This information will be needed when the Cisco TAPI service provider (TSP) telephony driver is configured on the messaging system server.

13 Close the Cisco CallManager Administration program, then go to the appropriate procedure:

■

If the site is using a version of CallManager at least 3.05 but prior to 3.2,

go to “ To add uOne ports to CallManager version 3.05

” on page 32.

■

If the site is using CallManager 3.2 or later, go to “ To add voice mail ports to CallManager version 3.2 and later ” on page 34.

Value

Click TAPI port.

Type a name for the TAPI port, for example, tapi_01

.

Optional. Type a brief description of the purpose, for example,

Customer Service

.

Click Default pool.

Click Hub.

Type

1

.

Type the extension that will be connected to UM8500.

Type the number that appears in a phone display when an external call arrives on this line.

Leave this field blank.

CAUTION! Do not set a value for this field. If information appears in this field, the messaging system might operate improperly.

Type the extension of the next TAPI port in sequence. If this extension is the last TAPI port, then type the extension of the first TAPI port.

If the directory number for this TAPI port is busy, calls are forwarded to the extension shown in this field.

Type the extension of the next TAPI port in sequence. If this extension is the last TAPI port, then type the extension of the first TAPI port.

If the directory number for this TAPI port is not answered, calls are forwarded to the extension shown in this field.

The Forward no answer setting is used when the port is disabled or out of service.

C

ISCO

C

ALL

M

ANAGER 31

Field

Device name

Description

Device pool

Location

Directory number

Forward all

Forward busy

Forward no answer

To add uOne ports to CallManager version 3.05

Add one uOne port to CallManager for each port that is being connected to the messaging system.

NOTE uOne ports and phones must be in the same calling search space, or the integration will not work.

1 In the Cisco CallManager Administration program, click

Device

>

Add a

New Device .

2 On the Add a New Device page, under

Device type

, click

Cisco uOne Port

.

3 Click Next , and the Cisco uOnePort Configuration page appears.

4 Enter values as shown in the table below.

Value

A name for the voice mail port, for example, “UM8500-1.” Follow these instructions:

●

●

●

●

In general, use the same prefix for every port, for example, “UM8500-.”

However, if CallManager is sending calls to more than one UNIVERGE UM8500 server, use a different prefix for the CallManager ports that are being connected to each UNIVERGE UM8500 server, for example,”UM85001-” and “UM85002-.”

Use prefixes that are 12 characters or less.

Number the ports beginning with 1 and continuing in sequence.

Do not begin port numbers with 0. For example, “UM8500-1” is a valid value;

“UM8500-0” is not.

CAUTION! If a uOne port is given a device name that does not conform to these conventions, UM8500 can not receive calls from that port.

This field is automatically filled in with the name typed in the Device name field.

These characters can be deleted and a new description can be typed.

Click Default pool.

Accept the default value of None.

The extension that will be connected to UM8500.

This field should be left blank.

CAUTION!

Do not set a value for this field. If information appears in this field, UM8500 might operate improperly.

The extension of the next uOne port in sequence. If this extension is the last uOne port, then type the extension of the first uOne port. Alternatively, the last uOne port can be forwarded to the operator’s extension. If the directory number for this uOne port is busy, calls are forwarded to the extension shown in this field.

The extension of the next uOne port in sequence. If this extension is the last uOne port, then type the extension of the first uOne port. Alternatively, the last uOne port can be forwarded to the operator’s extension.

If the directory number for this uOne port is not answered, calls are forwarded to the extension shown in this field.

Forward no answer is set in the event the port is disabled or out of service.

5 Click Insert .

6 To add another uOne port, click

New

. When all the ports have been added,

skip to step 8 .

7

Repeat steps 4 through 6 for each additional port.

8 Close the CallManager Administration program, then continue with the

following procedure,“ To specify MWI and voice mail extensions in

CallManager version 3.05

” on page 33


Field

ForwardMaximumHopCount

MessageWaitingOffDN

MessageWaitingOnDN

VoiceMail

To specify MWI and voice mail extensions in CallManager version 3.05

1 In the CallManager Administration program, select

Service

>

Service

Parameters .

2 In the list of servers on the left side of the Service Parameters Configuration page, click the server that CallManager is installed on.

3 In the

Configured Services

list, click

Cisco CallManager

.

4 In the Configured Services Parameters list, click one of the four parameters shown in the following table.

5 Change or enter a value, as appropriate.

6 Click

Update

to save the change.

7

Repeat steps 4 through 6 to specify values for the other parameters, as

appropriate.

8 Shut down and restart the CallManager server.

Value

The maximum number of times a call can be forwarded. Specify a value that is 6 greater than the number of CallManager ports that are connected to the UNIVERGE UM8500 server. This ensures that a call reaches the last port in the hunt group even if the call is forwarded by UM8500 several times, for example, if the system is a 72-port UM8500 system, specify

“78” for ForwardMaximumHopCount .

The extension that turns MWIs off.

The extension that turns MWIs on.

The extension that users call to access UM8500. This is typically the extension number, the Directory number in the Cisco CallManager

Administration program, of the first uOne port. If an extension is specified for VoiceMail , then users can call UM8500 simply by pressing the message waiting indicator button on their Cisco phones.

C

ISCO

C

ALL

M

ANAGER 33

To add voice mail ports to CallManager version 3.2 and later

Add one voice mail port to CallManager for each port being connecting to

UM8500.

CAUTION

Voice mail ports and phones must be in the same calling search space, or the integration will not work.

1 In the Cisco CallManager Administration program, select

Features

>

Voice

Mail

>

Cisco Voice Mail Ports

.

2 Click

<Add new port>

.

3 At the Configuration screen, enter values as shown in the table below.

Field Value

Port name

Description

A name for the voice mail port, for example, “UM8500-1.” Follow these instructions:

●

●

●

●

In general, use the same prefix for every port, for example, “UM8500-.” However, if

CallManager is sending calls to more than one UNIVERGE UM8500 server, use a different prefix for the CallManager ports that are being connected to each

UNIVERGE UM8500 server, for example, “UM85001-” and “UM85002-.”

Use prefixes that are 12 characters or less.

Number the ports beginning with 1 and continuing in sequence.

Do not begin port numbers with 0. For example, “UM8500-1” is a valid value;

“UM8500-0” is not.

CAUTION! If a uOne port is given a device name that does not conform to these conventions, UM8500 can not receive calls from that port.

This field is automatically filled in with the name typed in the Device name characters can be deleted and a new description can be typed.

field. These

Device pool

Location

Click Default.

Accept the default value of None.

Directory number The extension that will be connected to UM8500.

Forward all This field should be left blank.

Forward busy

CAUTION! Do not set a value for this field. If information appears in this field,

UM8500 might operate improperly.

The extension of the next voice mail port in sequence. If this extension is the last voice mail port, then type the extension of the first voice mail port. Alternatively, the last voice mail port can be forwarded to the operator’s extension.

If the directory number for this voice mail port is busy, calls are forwarded to the extension shown in this field.

Forward no answer The extension of the next voice mail port in sequence. If this extension is the last voice mail port, then type the extension of the first voice mail port. Alternatively, the last voice mail port can be forwarded to the operator’s extension.

If the directory number for this voice mail port is not answered, calls are forwarded to the extension shown in this field.

Forward no answer is set in the event the port is disabled or out of service.

4 Click

Insert

to save the changes.

5

Repeat steps 2 through 4 to specify values for each additional port.

6 Close the CallManager Administration program, then continue with the

following procedure, “ To specify MWI extensions in CallManager version 3.2 and later .”


To specify MWI extensions in CallManager version 3.2 and later

1 In the CallManager Administration program, select

Feature

>

Voice Mail

>

Message Waiting .

2 Click

<Add a New Directory Number>

.

3 In the Directory Number field, type the extension that turns MWIs on, select

On

, then click

Insert

.

4 In the Directory Number field, type the extension that turns MWIs off, select

Off

, then click

Insert

.


C

ISCO

C

ALL

M

ANAGER 35

Installing and configuring the

TAPI service provider

Perform the following procedures to install and configure the TAPI service provider.

If upgrading from Cisco CallManager version 2.4, the old TAPI server provider

must be removed before the new one is installed. See “ Upgrading from Cisco 2.4

” on page 42

.

To install the TAPI service provider

NOTE

UM8500 must be installed before the TAPI service provider and wave driver are installed.

1 Obtain a copy of the TAPI service provider software from a Cisco reseller.

2 On the messaging system server, shut down UM8500.

3 Run the TAPI service provider setup program.

4 Follow the on-screen instructions.

5 When prompted, restart the server.

Continue with the next procedure.


To configure the TAPI service provider

1 Log on to Windows. The Cisco Unity-CM TSP dialog appears.

NOTE

The Cisco Unity-CM TSP dialog box appears automatically the first time you log on after installing the TAPI server provider. To change the settings later, perform steps 2–6 of the following

procedure,“ To test the TAPI service provider ” on page 38.

2 Click

Add

and the Add CallManager IP Address dialog box appears.

3 Type the IP address of the Cisco CallManager server that is connected to

UM8500, then click

OK

.

4 In the Cisco Unity-CM TSP Settings dialog box, enter the values shown in the following table.

Field

Primary CallManager IP address

Number of voice ports

Device name prefix

MessageWaitingOnDN

MessageWaitingOffDN

Value

The IP address of the Cisco CallManager server from which UM8500 receives calls.

The number of Cisco CallManager uOne or voice mail ports that are connected to UM8500.

The prefix used for the Device name when uOne or voice mail ports

were created in the Cisco CallManager Administration program. See “ To add uOne ports to CallManager version 3.05

” on page 32 or “

To add voice mail ports to CallManager version 3.2 and later ” on page 34.

The extension specified, in the Cisco CallManager Administration

program, for turning MWIs on. See “ To specify MWI and voice mail extensions in CallManager version 3.05

” on page 33 or ““ To specify MWI extensions in CallManager version 3.2 and later ” on page 35.

The extension specified, in the Cisco CallManager Administration

program, for turning MWIs off. See “ To specify MWI and voice mail extensions in CallManager version 3.05

” on page 33 or ““ To specify MWI extensions in CallManager version 3.2 and later ” on page 35.

5 Click

OK

to close the Cisco Unity-CM TSP Settings dialog box.

6 Continue with the next procedure.

C

ISCO

C

ALL

M

ANAGER 37

To test the TAPI service provider

1

If the Cisco Unity-CM TSP dialog box is already displayed, skip to step 7 .

Otherwise, continue with step 2.

2 On the messaging system server, log on to Windows as an administrator.

3 On the Windows taskbar, click Start > Control Panel .

4 Double-click

Phone and Modem Options

. The Phone and Modem

Options dialog box appears.

5 Click the

Advanced

tab.

6 Click Cisco Unity-CM TSP , and click Configure . The Cisco Unity-CM TSP dialog box appears.

7 Click Test

, and the settings specified in step 4 of the procedure “ To configure the TAPI service provider ” on page 37 are checked against the current settings

in Cisco CallManager Administrator.

If the test succeeds, a message box displays the message “Test completed successfully.” If the test fails, one of the error messages shown in the following table appears. Troubleshoot the problems as described in the “Comments”

column, then repeat this step until the test is successful. Continue with step 8

.

Error message

Pinging CallManager server

<IP address> failed. Make sure the IP address is valid, the server is running, and the network connection is working.

The voice device named <device name> does not respond to registration requests. Ensure that the device is created in the

CallManager database and that the device name prefix is correct.

Could not connect to the

CallManager. Verify that all Cisco services are started on the

CallManager server.

Comments

No computers on the network have the IP address that specified in

“Primary CallManager IP address.” Confirm that this address is valid. If the value is correct, or if the problem persists after the value is changed, troubleshoot the problem as a network connectivity problem.

Confirm that the values in CallManager Device List

, see step 4

of the

procedure “ To configure the TAPI service provider ” on page 37, matches

the names of the uOne or voice mail ports created, see “ To add uOne ports to CallManager version 3.05

” on page 32 or “

To add voice mail ports to CallManager version 3.2 and later ” on page 34. If not, change the

Device name prefix of the names of the ports, as necessary.

The IP address specified in Primary CallManager IP address is a valid address, but CallManager services are not running on that computer, possibly because CallManager is not installed on the server with that IP address. Confirm that this address is correct and that the CallManager services are running.

8 Click OK to close the Cisco Unity-CM TSP dialog box. The following message appears:

This computer needs to be rebooted to update the wave driver.

9 Click

OK

.

10 click

Close

to close the Phone and Modem Options dialog box.

11 Shut down and restart the messaging system server.


Configuring

UNIVERGE







Extension = 99995

Password = 12345



Parameter

Manufacturer

Model

Switch PBX software version

Integration


Cisco

CallManager

3.05 or later

TAPI


Voice Mail Now

.

C

ISCO

C

ALL

M

ANAGER 39

Changing the

TAPI service provider settings

To change the values that were specified when the TAPI service provider was installed and configured, perform the following procedure.

To change and test TAPI service provider settings



3 Double-click




4 Click the

Advanced

tab.

5 Click Cisco Unity-CM TSP , then click Configure . The Cisco Unity-CM TSP dialog box appears.

6 In the Select CallManager list, click the IP address of the CallManager server that is connected to UM8500, then click

Settings

.

If the Select CallManager list does not contain the desired IP address, click

Add

, type the IP address, then click

OK

.

7 In the Cisco Unity-CM TSP Settings dialog box, enter the values shown in the following table.

Field

Primary CallManager IP address

Number of voice ports

Device name prefix

MessageWaitingOnDN

MessageWaitingOffDN

Value

The IP address of the Cisco CallManager server that UM8500 will usually receive calls from.

The number of Cisco CallManager uOne ports or voice mail ports that are connected to UM8500.

The prefix used for Device name when the uOne ports or voice mail ports were created in the Cisco CallManager Administration program. See

“ To add uOne ports to CallManager version 3.05

” on page 32 or “ To add voice mail ports to CallManager version 3.2 and later ” on page 34.

The extension specified, in the Cisco CallManager Administration program,

for turning MWIs on. See “ To specify MWI and voice mail extensions in


” on page 33 or ““ To specify MWI extensions in

CallManager version 3.2 and later ” on page 35.

The extension specified, in the Cisco CallManager Administration program,

for turning MWIs off. See “ To specify MWI and voice mail extensions in


” on page 33 or ““ To specify MWI extensions in

CallManager version 3.2 and later ” on page 35.

8 Click

OK

.

9 In the Cisco Unity-CM TSP dialog box, click Test . The settings specified in

step 7

are checked against the current settings in Cisco CallManager

Administrator.

If the test succeeds, a message box displays the message “Test completed successfully.” If the test fails, one of the error messages shown in the following table appears. Troubleshoot the problems as described in the “Comments”

column, then repeat this step until the test succeeds. Continue with step 10

.

Error message

Pinging CallManager server

<IP address> failed. Make sure the IP address is valid, the server is running, and the network connection is working.

Comments

No computers on the network have the IP address that specified in

“Primary CallManager IP address.” Confirm that this address is valid.

If the value is correct, or if the problem persists after the value is changed, troubleshoot the problem as a network connectivity problem.


Error message

The voice device named <device name> does not respond to registration requests. Ensure that the device has been created in the

CallManager database and that the device name prefix is correct.

Could not connect to the

CallManager. Verify that all Cisco services are started on the

CallManager server.

Comments

Confirm that the values in CallManager Device List

, see step 4

of

the procedure “ To configure the TAPI service provider ” on page 37 to

match the names of the uOne ports created, see “ To add uOne ports to CallManager version 3.05

” on page 32. If not, change the “Device

name prefix” of the names of the uOne ports, as necessary.

The IP address specified in Primary CallManager IP address valid address, but CallManager services are not running on that

is a computer, possibly because CallManager is not installed on the server with that IP address. Confirm that this address is correct and that the

CallManager services are running.

10 Click

OK

to close the Cisco Unity-CM TSP dialog box. The following message appears:

“This computer needs to be rebooted to update the wave driver.”

11 Click

OK

.

12 Click

Close



C

ISCO

C

ALL

M

ANAGER 41

Upgrading from

Cisco 2.4

Before installing the Cisco Unity-CM TAPI Service Provider on the messaging system server, remove the CallManager 2.4 TAPI service provider.

To remove the CallManager version 2.4 TAPI service provider



3 Double-click




4 Click the

Advanced

tab.

5 Click Cisco IP PBX Service Provider , then click Remove .

6 Click

Yes

to remove the selected telephony driver.

7 Click Close to close the Phone and Modem Options dialog box.


Changing the number of uOne ports

To change the number of uOne ports after the CallManager is installed and set up, perform the following procedures.

To change the number of uOne ports in CallManager

1 On the CallManager server, use the Cisco CallManager Administration program to add or remove uOne lines, as appropriate.

For information on adding uOne ports, see “ To add uOne ports to


” on page 32. For information on removing uOne

ports, see the Cisco CallManager Administration online Help.


3 Continue with the next procedure.

To change the number of uOne ports for the Cisco Unity-

CM TAPI Service Provider


2 On the Windows taskbar click

Start> Control Panel

.

3 Double-click Phone and Modem Options . The Phone and Modem


4 Click the Advanced tab.

5 Click

Cisco Unity-CM TSP

, then click

Configure

. The Cisco Unity-CM TSP dialog box appears.

6 Select the IP address of the CallManager server on which uOne ports were added.

7 Click

Settings

. The Cisco Unity-CM TSP Settings dialog box appears.

8 Change the Number of voice ports to the number of uOne ports currently configured in the Cisco CallManager Administration program.

9 Click

OK

to close the Cisco Unity-CM TSP Settings dialog box.

10 Click

Close



C

ISCO

C

ALL

M

ANAGER 43

Converting from analog lines to IP lines

To convert an existing UM8500 system from analog lines to IP lines, it is necessary to upgrade the system key to enable the integration. Contact a sales representative for the necessary key upgrade. To confirm that the integration is enabled, perform

the procedure “ To confirm that the integration is enabled ” on page 39.

After upgrading the system key, perform all the procedures under “ Installing and configuring the TAPI service provider ” on page 36. Then remove the software for

the voice boards that are installed in the messaging system server:

●

Follow the procedure in the Installation Guide to remove software for the

Dialogic voice board installed in the messaging system server.


Troubleshooting

If one of the problems listed below is encountered, try the corrective actions listed. If these actions do not correct the problem or if the problem is not described here, contact Technical Support.

Message waiting indicators are not working properly

To confirm that the message waiting indicator settings are correct

1 At a phone at which the message waiting indicator is off, dial the extension that turns message waiting indicators on. The indicator on the phone should turn on. If it does not, the problem is with the CallManager settings.

2 At a phone at which the message waiting indicator is on, dial the extension that turns message waiting indicators off. The indicator on the phone should turn off. If it does not, check the CallManager settings.

3 Confirm that the ports specified for turning message waiting indicators on and off in CallManager are the same as the ports specified in the Cisco Unity-

CM TAPI service provider.

■

For information on specifying values in CallManager, see “ To specify

MWI and voice mail extensions in CallManager version 3.05

” on page 33

,

or “ To specify MWI extensions in CallManager version 3.2 and later ” on page 35. The parameters that control message waiting indicators are

MessageWaitingOnDn and MessageWaitingOffDN .

■

For information on specifying values in Cisco Unity-CM TSP, see “ To configure the TAPI service provider ” on page 37

.

4 Stop and start the Cisco CallManager service.


6 If the problem persists, contact Technical Support.

UNIVERGE UM8500 does not start after software is installed and integration is configured

In some cases, UM8500 does not start after the Cisco Unity-CM TAPI service provider is installed and all necessary configuration steps performed. If this happens, perform the following procedure.

To start UNIVERGE UM8500 after installing and configuring the integration

1

Test the TAPI service provider. See “ To change and test TAPI service provider settings ” on page 40

.


3 If the problem persists, contact Technical Support.

The default earpiece and speaker volume on Cisco

7960 phones is too loud

To change the volume on Cisco 7960 phones

1 On the 7960 phone, press

Speaker

.

2 Press

Volume

to change the volume.

3 Press

Settings

.

4 Press the

Save

soft key.

C

ISCO

C

ALL

M

ANAGER 45

Integrating with

CallManager and traditional phone systems

UM8500 can be integrated with both a traditional, circuit-switched phone system and CallManager at the same time. Any traditional phone system that UM8500 integrates with can be used in a dual-switch integration.

However, only Internet Protocol (IP) phone systems such as Cisco CallManager, which provides UM8500 with call information directly from the TAPI service provider, will work as the IP phone system in a dual-switch integration. In a dualswitch integration, UM8500 does not support IP phone systems that send call information by using serial packets.

All extensions for subscribers and call handlers must be unique regardless of which phone system a subscriber, or call handler, uses. To transfer calls from one phone system to another, UM8500 must dial the same access codes that a subscriber dials when calling someone on the other phone system.

Requirements

●

A UNIVERGE UM8500 system key with the integration type set to “Multiple integrations,” with the appropriate number of voice messaging ports enabled.

●

The messaging system server set up and UM8500 installed as described in the


NOTE

When prompted to select the phone system, select the traditional phone system that UM8500 will integrate with, not Cisco

CallManager.

●

A traditional phone system installed and integrated with UM8500.

See the Installation Guide and this guide for details. The traditional phone system, including the voice board software used in the integration, must be installed and integrated with UM8500 before Cisco CallManager is integrated.

● Cisco CallManager and the appropriate Telephony Service Provider (TSP) installed and configured.

See “ Integration overview ” on page 26

for information about integrating

UM8500 with CallManager.

Setting up UNIVERGE UM8500 Administrator

After UM8500 is installed and each of the phone systems have been integrated, adjust settings in the UM8500 Administrator to enable UM8500 to work with both phone systems. See “Dual-switch integration settings,” on page 63, for information on UNIVERGE UM8500 Administrator settings related to dual-switch integrations.

Follow these steps to set up the dual-switch integration.

1 Specify settings for the traditional phone system on the

Switch page.

See “ To specify phone system settings for the traditional phone system ” on page 47 .

CAUTION

Specify settings for the traditional phone system before specifying settings for the IP phone system. You must proceed in this order or the integration might not work.

2 Specify settings for Cisco CallManager on the IP Switch page.

See “ To specify phone system settings for Cisco CallManager ” on page 47

.

3 Assign port ranges to each phone system, then modify the settings for the ports assigned to each phone system.

See “ To modify voice port settings ” on page 48 .


4 Select the phone system that subscribers and call handlers use.

See “ To select which phone system subscribers and call handlers use ” on page 48

.

5 Select the phone system that UM8500 uses when dialing out to send message notifications.

See “ To select which phone system UNIVERGE UM8500 uses for message notification and MWI ” on page 49

.

CAUTION

If you need to add or remove voice boards or uninstall the voice board software after the dual-switch integration is set up, you must also remove the Cisco TAPI service provider. Do not reinstall the Cisco TAPI service provider until after the voice boards have

been set up or the voice board software is reinstalled. See

“

Changing the number of uOne ports ” on page 43

, for more information.

To specify phone system settings for the traditional phone system

1 Go to

System

>

Switch

>

Switch

. The settings for the traditional phone system selected during the UM8500 setup program are displayed.

2 In the

Access Code

field, type the trunk access code that UM8500 must dial to transfer calls to Cisco CallManager from the traditional phone system.

3 Adjust other settings as appropriate. See the System Management Help for more information about the other settings on the Switch page.

4 Click

Save

, then click

OK

in the Warning dialog box.

To specify phone system settings for Cisco CallManager

1 Go to System > Switch > IP Switch .

2 In the

Set Active Switch Type

section, enter values as shown in the following table:


Parameter

Manufacturer

Model


Integration


Cisco

CallManager

3.0.5 or later

Multiple

3 Click Set As Active , then click OK in the Warning dialog box.

4 In the

Access Code

field, type the trunk access code that UM8500 must dial to transfer calls to the traditional phone system from CallManager.

5 Specify the settings in

Resynch All Message Waiting Indicators

section as needed. See the System Management Help.

6 Click

Save

, then click

OK

in the Warning dialog box.

C

ISCO

C

ALL

M

ANAGER 47

To modify voice port settings

1 Go to

System

>

Ports

.

2 In the Port Assignments section, indicate the range of ports to be assigned to each phone system. The port range for the traditional phone system is port

1 through x, where x is the number of ports on the installed voice board. The port range for CallManager is x + 1 through y, where y is the number of TAPI ports installed on the server or the number of licensed voice ports on the system key, whichever is lower.

3 Type an extension for each port.

4 Specify other settings as appropriate. For each phone system, verify that an appropriate number of ports are used to answer calls and to dial out for message waiting indicators (MWIs), message notifications, and Media Master recordings by phone.

5 Click

Save

.

CAUTION

The port range for each phone system must be set as specified in step 2 above. If there is a port range mismatch, UM8500 is unable to answer incoming calls and dial out.

To select which phone system subscribers and call handlers use

For existing subscriber templates, subscriber accounts, and call handlers,

UM8500 defaults to the traditional phone system. During the initial setup of the dual-switch integration, you will modify only those pages that will use

CallManager. Note that changes made to subscriber templates do not affect existing subscribers.

1 As appropriate, go to:

Subscribers

>

Subscriber Template

>

Profile

Subscribers > Subscribers > Profile

Call Management

>

Call Handlers

>

Profile

2 In the Switch list, select the phone system.

3 Adjust other settings as appropriate. See the System Management Help for more information.

CAUTION

If the Switch setting on the subscriber’s or call handler’s Profile page does not match the phone system actually used by a subscriber or call handler, UM8500 is not able to transfer calls to or from the subscriber or call handler. Additionally, UM8500 is unable to turn the subscriber’s MWIs on or off and unable to reach the subscriber’s extension for Media Master recording by phone.


To select which phone system UNIVERGE UM8500 uses for message notification and MWI

If subscribers use message notification, you can select which phone system

UM8500 uses to dial out when notifying subscribers of new messages. Note that the changes made to subscriber templates do not affect existing subscribers.

Subscribers with access to the UM8500 Assistant can also change the phone system used for their message notification.

1 As appropriate, go to:

Subscribers

>


>

Devices

Subscribers > Subscribers > Devices

Subscribers > Subscriber Template > MWI

Subscribers > Subscribers > MWI

2 For each device in the Switch list, select the phone system that UM8500 uses to dial out when notifying subscribers of new messages.

3 Adjust other settings as appropriate. See the System Management Help for more information.

CAUTION

The selected phone system must have at least one port set to dial out for message notifications on the System > Ports page. If the selected phone system does not have any ports set for this function, notifications will fail.

Dual-switch integration settings

Page

System > Switch >

Switch

System > Ports

Subscribers >


> Profile

Subscribers >


> Devices

Field Description

Access code Type the access code that UM8500 uses when transferring calls to the IP phone system from the traditional phone system. This is the same number that subscribers on the traditional phone system dial to reach someone on the IP phone system.

Port assignments Type the range of ports that each phone system uses. The number of ports available for use by the traditional phone system is determined by the number of ports on the installed voice boards. The number of ports available to CallManager is the difference between the number of licensed voice ports on the system key and the number of ports assigned to the traditional phone system. Never assign more ports to the traditional phone system than the number of ports on the voice boards.

Switch

The range of ports for the phone systems cannot overlap and must be contiguous, which creates a lower and an upper range.

Assign the lower range to the traditional phone system (port 1 through x, where x is the number of ports on the installed voice boards), and assign the upper range to CallManager (port x + 1 through y, where y is the number of TAPI ports installed on the server or the number of licensed voice ports on the system key, whichever is lower).

Select the phone system that the subscribers based on this template will use for their work phones. If this setting is incorrect, UM8500 will not be able to:

Switch

●

●

Transfer calls to or from the subscriber.

Dial the subscriber’s extension for Media Master recording by phone.

Select the phone system that UM8500 dials out on when notifying the subscriber of new messages. Each notification device can be associated with a specific phone system, except for text pagers.

UM8500 defaults to the phone system specified on the subscriber template Profile page. On the System > Ports page, the selected phone system must have at least one port set to dial out for message notification.

C

ISCO

C

ALL

M

ANAGER 49

50


Page

Subscribers >

Subscribers > Profile

Field

Switch

Call Handlers >

Profile

Switch

Subscribers >


> MWI

Switch

Subscribers >

Subscribers > MWI

Switch

Description

Select the phone system that the subscriber uses as a work phone. If this setting is incorrect, UM8500 will not be able to:

●

●


Dial the subscriber’s extension for Media Master recording by phone.

On the System > Ports page, the selected phone system must have an appropriate number of ports set to answer calls and to dial out for MWIs and Media Master recording by phone.

Select the phone system that the call handler uses. If this setting is incorrect, UM8500 can not transfer calls to or from the call handler.

Select the phone system the subscriber’s MWI extension belongs to. If this setting is incorrect, UM8500 will not be able to turn

MWIs on or off. On the System > Ports page, the selected phone system must have at least one port set to dial out for MWIs.

Select the phone system the subscriber’s MWI extension belongs to. If this setting is incorrect, UM8500 will not be able to turn

MWIs on or off. On the System > Ports page, the selected phone system must have at least one port set to dial out for MWIs.

Changing the number of installed ports

After the dual-switch integration is set up, follow these steps to add or remove voice boards or uninstall voice board software, follow these steps:

1 Remove the Cisco TAPI service provider.

See “ To remove the TAPI service provider ” below.

2 As appropriate, remove or add voice boards, or uninstall and reinstall the voice board software.

See the System Management Help for information about removing Dialogic or

NMS voice board software.

3 Reinstall the TAPI service provider after setting up the voice boards or reinstalling the voice board software.

See “ To reinstall the TAPI service provider ” on page 50.

4 Adjust the port assignments on the System > Ports page.

If the traditional phone system is completely removed, the port assignments for CallManager on the

System

>

Ports

page must be adjusted, after the voice boards and voice board software used in the integration with the traditional phone system are removed.

To remove the TAPI service provider


2 On the Windows taskbar, click

Start

>

Control Panel

.

3

Double-click





5 Depending on which TAPI service provider is installed, click either

Cisco

Unity-CM TSP or Cisco IP PBX Service Provider , then click Remove .

6 Click

Yes

to remove the selected telephony driver.

7 Click

Close


To reinstall the TAPI service provider


UNIVERGE UM8500 I NTEGRATION G UIDE

2 On the Windows taskbar, click

Start

>

Control Panel

.

3 Double-click Phone and Modem Options . The Phone and Modem



5 Click

Add

. The Add Driver dialog box appears.

6 Click either Cisco Unity-CM TSP or Cisco IP PBX Service Provider , then click

Add

.

7 Click OK to close the Cisco Unity-CM TSP dialog box.

8 Click

Close


C

ISCO

C

ALL

M

ANAGER 51


■

Fujitsu 9600/SMDI




Requirements ..................................................................................54






F

UJITSU

9600/SMDI 53






Verify that all phone system and messaging system server requirements have

been met. See “ Requirements ,” below.



.



.

4 Test the phone extensions.





associated with the phone system. See Appendix C, “ Learning phone system tones ” on page 340.

Requirements

The steps to set up the Fujitsu Simplified Message Desk Interface (SMDI) integration require the following:

Phone system

●

Fujitsu 9600 with an SMDI port installed.

●

The phone system SMDI port must be connected to a serial port, COM1 is the default, on the messaging system server with an RS-232 serial cable.

●

The phone system voice messaging ports must be connected to the voice boards in the messaging system server.

●

The phone system ready for the integration as described in the phone system installation guide.


●

The Dialogic analog voice boards installed; see the Installation Guide for installation details.

NOTE


● UM8500 installed and ready for the integration as described in the


●


● An available serial port, COM1 is the default.




The Fujitsu 9600/SMDI integration uses a data link, which consists of an RS-232 serial cable connecting the phone system and the messaging system server. The phone system voice messaging lines connect to the analog voice boards in the messaging system server. The following illustration shows the required connections.

NOTE

Serial cables longer than 50 feet require a modem.

The phone system sends the following information through the data link:

●

The called party’s extension

●

The reason for the forward (the extension is busy, does not answer, or is set to forward all calls)

●

The calling party’s extension (for internal calls)

UM8500 uses this information to answer the call appropriately. For example, a call forwarded from a subscriber extension to UM8500 is answered with the subscriber’s personal greeting. If the phone system routes the call to UM8500 without this information, UM8500 answers with the opening greeting.


The Fujitsu 9600/SMDI integration with UNIVERGE UM8500 provides the following features:

●


●



®


●

●


Identified subscriber messaging.

UM8500 automatically identifies a subscriber who leaves a message during a forwarded internal call based on the extension from which the call originated.

●


F

UJITSU

9600/SMDI 55

Configuring

UNIVERGE




1 Click

Start > All Programs > UNIVERGE UM8500 > Edit Switch

.

2 If prompted for logon credentials, type the administrator extension and password, then click

OK

.


Extension = 99995

Password = 12345



Parameter

Manufacturer

Model


Integration


Fujitsu

9600

All

Serial

4 If the settings are incorrect, select the correct settings and click

Update

Voice Mail Now

.



If you use programming options other than those described in the following procedure, the integration’s performance may be affected.


1 Assign a DCC port for integration with UNIVERGE UM8500.

2 On the phone system, in Assign single line phone , set Type to 1 for the

Fujitsu 9600 phone lines used as voice messaging ports.

3 In Change service parameter , set Type to 2 and ID:01 to 01 for the

Fujitsu 9600 phone lines used as voice messaging ports.

NOTE

The settings in step 3

disable the immediate ring feature.

F

UJITSU

9600/SMDI 57


■

Mitel SX200, SX2000, 3300ICP, and 200ICP




Requirements ..................................................................................60




Connecting the systems.........................................................................63


Mitel SX-200 ML ...............................................................................65

Mitel SX-2000 ..................................................................................66

Troubleshooting ....................................................................................68

M

ITEL

SX200, SX2000, 3300ICP,

AND

200ICP 59


60






been met. See “ Requirements ” below.



.





.







Requirements

Before setting up the Mitel with D82 integration, confirm that the site meets the following requirements and that all of the necessary components are available:

Phone system

●

One of the following Mitel phone systems:

Phone system

SX-200 ML

SX-2000

Software version

Superset 420, 430

Superset 430

● For each voice messaging port, one Digital Network Interface Circuit (DNIC) port, which emulates a Superset 430 digital phone, installed and set up as a voice messaging port.

●


●


●

The phone system voice messaging ports must be connected to the D/82 voice boards installed in the messaging system server with a PBX station interface cable for each group of eight voice messaging ports.


●

The Dialogic D82 voice boards installed; see the Installation Guide for installation details.

NOTE


●

●

●

A PBX station interface cable for each voice board.






The integration uses digital lines to connect the phone system and the messaging system server. Each D82 voice board in the messaging system connects to the phone system through a PBX station interface cable. A D82 voice board emulates up to eight Mitel Superset digital phones.


The integration with UM8500 provides the following features:

●


●

●



®



●

●



M

ITEL

SX200, SX2000, 3300ICP,

AND

200ICP 61

Configuring

UNIVERGE







Extension = 99995

Password = 12345



Parameter

Manufacturer

Model


Integration


Mitel

SX-200D ML/EL

All with digital 430 emulation

Direct Digital


Voice Mail Now

.



After installing all of the required hardware on the voice messaging system, perform the following procedure to connect the phone system to the messaging system.

To install required messaging system hardware, such as D82 boards, see the



M

ITEL

SX200, SX2000, 3300ICP,

AND

200ICP 63



1

Type 66

Block pair

2

To connect the phone system and

1 Connect the phone system digital lines 1-8 (or 1-4 on a 4-port system) to a type 66 interconnect block. See the following “D82 two-wire pinouts” table for cabling requirements.

2 Connect an 18-pair PBX station interface cable to an Amphenol connection on the type 66 interconnect block.

3 Connect the other end of the PBX station interface cable to a telco cable.

4 Connect the other end of the telco cable to a D82 board installed in the messaging system server.

5


Pin number Pair color Lead designation

2

3

4

5

6

7

8

4

6

8

10

12

14

16

10

37

12

39

14

41

16

31

6

33

8

35

27

2

29

4 white-orange orange-white white-brown brown-white red-blue blue-red red-green green-red red-slate slate-red black-orange orange-black black-brown brown-black yellow-blue blue-yellow

R5

T6

R6

T7

R7

T8

R8

T3

R3

T4

R4

T5

T1

R1

T2

R2



After confirming that the integration is enabled, perform the procedures for the appropriate phone system model:

●

For the Mitel SX-200 ML, see the procedures below.

●

For the Mitel SX-2000, see procedures on page 66.

Mitel SX-200 ML

Perform the following to set up the voice messaging extensions and the hunt group for the Mitel SX-200 ML integration.

To set up the voice messaging extensions on the Mitel SX-

200 ML

1 On the phone system Main menu, select option 9, Station/Supersets.

2 Type 430 in each voice messaging extension TYP field.

3 Select a voice messaging extension field, then press

ESC+3

to change the screen to expanded settings for the extension.

4 Set the first key type to

Prime

, and set the rest of the key types to

Speed

Dial

.

5

Repeat steps 3 through 4 for each voice messaging extension.

To set up the hunt group on the Mitel SX-200 ML

1 On the phone system Main menu, select option 17, Hunt Groups.

2 Create a hunt group with a pilot number, which is the published voice messaging number for all direct and forwarded calls. Include all of the voice messaging extensions in the hunt group.

M

ITEL

SX200, SX2000, 3300ICP,

AND

200ICP 65

To enable the Last Party Clear Dial Tone

❚ On the phone system, enable the Last Party Clear Dial Tone option.

Otherwise, the voice messaging system detection is delayed when internal calls are disconnected.

Mitel SX-2000

Perform the following to set up the voice messaging extensions, to assign key numbers, and to set up the hunt group for the Mitel SX-2000 integration.

To set up the voice messaging extensions on the Mitel SX-

2000

1 From the Main menu on the phone system console, select

System forms

.

2 On the Systems Forms screen, select DNI circuit assignment .

3 On the DNI Circuit Assignment screen, set the

Device type channel #1 field to

Superset 430

for each voice messaging extension.

To assign key numbers on the Mitel SX-2000

1 From the Main menu on the phone system console, select

Multiline set forms

.

2 On the Multiline Set Forms screen, select

Multiline key set assignment

.

3 On the Multiline Key Set Assignment screen, type a voice messaging extension in the

Prime directory number

field.

4 Set the Key numbers field for the extension to Not assigned .

66

5

Repeat steps 3 through 4 for each voice messaging system port extension

number.

To set up the hunt group on the Mitel SX-2000

1 From the Main Menu on the phone system console, select

Group forms

.

2 On the Group Forms screen, select

Hunt group assignment

.

3 On the Hunt Group Assignment screen, in the

Pilot number

field, type the published voice messaging number for all direct and forwarded calls, then press

ESC+1

.


4 Type a group name, such as D/82 Hunt , in the

Name

field,

5 In the Hunt mode field, type circular .

6 In a

Directory number

field, type a voice messaging extension.

7 In the Directory Name fields, type a name for the voice messaging extension.

8

Repeat steps 6 through 7

for each voice messaging extension that must be set up for the integration.

Next step…

◆

Test the phone extensions that are set up for the integration.

See Appendix B, “ Testing the extensions ” on page 338.

M

ITEL

SX200, SX2000, 3300ICP,

AND

200ICP 67

Troubleshooting

If one of these problems listed below is encountered, try the corrective actions listed for the problem. If these actions do not correct the problem, or if the problem is not described here, contact Technical Support.


Calls to the voice messaging system do not connect.

Calls to the voice messaging system connect, but no prompts play.



Easy message access is not functioning: subscribers access their voice mailboxes and hear the opening greeting instead of personal options.



●

●

●

●

Confirm that expansion boards are firmly seated in the computer expansion slots and that each board is properly configured. See

“Installing or reseating voice boards” in the appendix titled “Adding or changing the voice boards” in the Installation Guide.

See the Installation Guide and check the voice board settings.


Confirm that the correct phone system model is set up on the voice messaging system. On the UM8500 Administrator, go to manufacturer and model type are displayed.

Switch >

Switch Information and check that the correct phone system

The voice messaging system takes a long time detecting disconnected calls.

Confirm that the Last Party Clear Dial option is set up on the phone system.



Typically this happens because the voice messaging system is set up to use the await-answer transfer type and call holding for that extension. Call holding must be turned off when using the “Do not disturb” mode on the phone.

The phone system might be overloaded due to an increase in polling traffic between the D82 boards and the system. Spread out the load by distributing the voice messaging extensions among multiple station cards on the phone system. For example, distribute three or fewer voice messaging extensions per station card.


Subscribers are not being identified by the system, using identified subscriber messaging, when leaving messages for other subscribers.

Confirm that the subscriber’s phone is set up on the phone system to forward calls to the voice messaging hunt group pilot number on ring-no-answer and on busy.

Confirm that identified subscriber messaging is set up correctly on the voice messaging system.




Await-answer calls release before the personal greeting is played.


●

●



See “ Learning phone system tones ” on page 340 .


■

Mitel SX-2000 T1




Requirements ..................................................................................70






Steps to change the phone system settings..........................................73

M

ITEL

SX-2000 T1 69







been met. See “ Requirements ” on page 70

.



.



.







Requirements

The steps to set up the Mitel SX-2000 T1 integration require the following:

Phone system

●

Mitel SX-2000 with release N16 or later installed.

●

Mitel Advanced Analog Networking installed.

●

The phone system voice messaging ports must be connected to the voice boards in the messaging system server.

CAUTION

The T1 lines from the phone system must be functioning and connected to the voice boards before starting UM8500. Failure to do so can cause initialization problems between the messaging system server and the T1 cards in the phone system.

●



●

The Dialogic T1 voice boards installed; see the Installation Guide for installation details.

NOTE

For the latest information on supported voice boards for UM8500, contact a sales representative.

●


Installation Guide.

●





The Mitel SX-2000 T1 integration uses a T1 line to connect the phone system and the messaging system server. Each T1 line connects 24 voice messaging ports from the phone system DS1 Formatter board to a T1 voice board in the messaging system server. The following illustration shows the required connections.

The phone system sends the following information with forwarded calls:

●


●

The calling party’s extension, for internal calls, or the calling party’s phone number, if it is an external call and the system uses caller ID

The messaging system uses this information to answer the call appropriately. For example, a call forwarded to UM8500 is answered with the subscriber’s personal greeting. If the phone system routes the call to UM8500 without this information,

UM8500 answers with the opening greeting.


The Mitel SX-2000 T1 integration with UNIVERGE UM8500 provides the following features:

●


●



®


●

●

●




M

ITEL

SX-2000 T1 71

Configuring

UNIVERGE







Extension = 99995

Password = 12345



Parameter

Manufacturer

Model



Mitel

SX-2000

Release N16 or later with T1 ports

Analog Integration


Voice Mail Now

.



Perform the following procedures to program the phone system for the integration. Using programming options other than those described in the following procedures can affect system performance.

After connecting the systems, change the default settings for the phone system, as shown in the following procedures. Refer to the phone manufacturer’s documentation for more details regarding these steps.

The phone system displays these settings as a series of forms that are available after selecting “Customer data entry” on the console. The following pages show representations of the forms. Change only the settings listed in each form.

CAUTION

Change the settings for each form in the exact sequence shown in the following steps. Changing the settings for each form out of sequence can result in error messages.

Steps to change the phone system settings

1 Change the settings for the class of service options assignment form.

See “ To change the class of service options assignment form ” on page 75

.

2 Change the settings for the link descriptor assignment form.

See “ To change the link descriptor assignment form ” on page 77 .

3 Change the settings for the digital E and M trunk circuit descriptor assignment form.

See “ To change the digital E and M trunk circuit descriptor assignment form ” on page 78

.

4 Change the settings for the digital link assignment form.

See “ To change the digital link assignment form ” on page 78

.

5 Change the settings for the trunk service assignment form.

See “ To change the trunk service assignment form ” on page 79

.

6 Change the settings for the trunk assignment form.

See “ To change the trunk assignment form ” on page 79

.

7 Change the settings for the trunk group assignment form.

See “ To change the trunk group assignment form ” on page 80 .

8 Change the settings for the route assignment form.

See “ To change the route assignment form ” on page 80

.

9 Change the settings for the feature access code assignment form.

See “ To change the feature access code assignment form ” on page 81

.

10 Change the settings for the call progress tone detection plan assignment form.

See “ To change the call progress tone detection plan assignment ” on page 81 .

11 Change the settings for the digit modification assignment form.

See “ To change the digit modification assignment form ” on page 82

.

12 Change the settings for the system speed call (speed dialing) assignment form.

See “ To change the system speed call (speed dialing) assignment form ” on page 82

.

13 Change the settings for the automatic route selection assignment form.

See “ To change the automatic route selection assignment form ” on page 82 .

M

ITEL

SX-2000 T1 73

14 Change the settings for the call rerouting first alternative assignment form.

See “ To change the call rerouting first alternative assignment form ” on page 83 .


To change the class of service options assignment form

1 On the phone system Form Groups menu, select

System forms

, then select

Class of service options assignment .

2 Change only those settings listed in the form below.

NOTE

Highlighted fields are user defined. The form shows only those settings that require changing.

M

ITEL

SX-2000 T1 75

NOTE



To change the link descriptor assignment form


Digital link forms

, then select Link descriptor assignment .


NOTE


M

ITEL

SX-2000 T1 77

To change the digital E and M trunk circuit descriptor assignment form


Trunk forms

, then select

Digital E and M trunk circuit descriptor assignment .


NOTE


To change the digital link assignment form


Digital link forms

, then select

Digital link assignment

.


78

NOTE



To change the trunk service assignment form


Trunk forms

, then select

Trunk service assignment .


NOTE


To change the trunk assignment form


Trunk forms

, then select

Trunk assignment

.


NOTE


M

ITEL

SX-2000 T1 79

To change the trunk group assignment form


Trunk forms

, then select

Trunk group assignment .

2 Change those settings listed in the form below, including the “Trunk number” field for all members.

NOTE


To change the route assignment form


Automatic route selection forms

, then select

Route assignment

.


NOTE



To change the feature access code assignment form


System forms

, then select

Feature access code assignment .


NOTE

The form shows only those settings that require changing.

To change the call progress tone detection plan assignment

1 On the phone system Form Groups menu, select Automatic route selection forms

, then select

Call progress tone detection plan assignment

.

2 Assign

Tone plan number 1

a maximum wait for a tone of two seconds.

NOTE


M

ITEL

SX-2000 T1 81

To change the digit modification assignment form


Automatic route selection forms , then select Digit modification assignment .


NOTE


To change the system speed call (speed dialing) assignment form


System forms

, then select

System speed call assignment

.


NOTE


To change the automatic route selection assignment form

1 On the phone system Form Groups menu, select Automatic route selection forms

, then select

Automatic route select assignment

.


82

NOTE



To change the call rerouting first alternative assignment form


Call rerouting forms

, then select Call rerouting first alternative assignment .


NOTE


In this example, with the form showing “6800” as a directory number, the following conditions are true:

■

Calls forward to “6800.”

■

Users dial “6700” to retrieve messages.

■

Trunks are directed to “6900” for automated attendant.

M

ITEL

SX-2000 T1 83


■

Mitel 3300 ICP T1 with Digital

E&M




Requirements ..................................................................................86



Configuring UNIVERGE UM8500 for integration .........................................88

Connecting the systems.........................................................................89

Programming the Mitel 3300/SX-3200 for digital E&M integration ................90

Setting up UNIVERGE UM8500 for integration ...........................................93

Configuring phone answering .............................................................93

Configuring message waiting..............................................................93

Configuring message retrieval ............................................................93

Configuring Auto Attendant................................................................93

M

ITEL

3300 ICP T1

WITH

D

IGITAL

E&M 85


The following steps describe how to set up a UNIVERGE UM8500 integration using a digital E&M interface with a Mitel 3300 ICP over T1 lines.



Follow these steps to set up the integration.



been met. See “ Requirements ” below.

2 Confirm that the integration is enabled.

See “ Configuring UNIVERGE UM8500 for integration ” on page 88

.

3 Connect the phone system to the voice messaging server.


4 Program the phone system for digital E&M integration.

See “ Programming the Mitel 3300/SX-3200 for digital E&M integration ” on page 90 .


See “ Setting up UNIVERGE UM8500 for integration ” on page 93

.

Requirements

Before setting up the digital E&M integration, confirm that the site meets the following requirements and that all of the necessary components are available:

Phone system

●

Digital E&M on a Mitel 3300 or Mitel SX-3200 IP phone system.


●

The Dialogic T1voice boards installed; see the Installation Guide for installation details.

NOTE


●

RJ-45 connector for the T1 line connection to the server.

●

15-pin connector for the T1 line connection to the phone system.



Digital E&M voice mail functionality provides voice processors with the ability to transfer calls through the digital E&M interface by flashing on the E-lead. Calls rerouted to the voice messaging system can only be identified by making use of

Automatic Route Selection (ARS) and digit modification.

Type I or V E&M trunks can be used. T1-E&M type trunks also have the flash ability for call transfer.


The T1 E&M integration with UM8500 provides the following features:

●

●

●




®



●

●



M

ITEL

3300 ICP T1

WITH

D

IGITAL

E&M 87

Configuring

UNIVERGE

UM8500 for integration






Extension = 99995

Password = 12345



Parameter

Manufacturer

Model


Integration


Mitel

SX 2000 or newer

N16 or later

T1 E&M


Voice Mail Now

.



After installing all of the required hardware on the voice messaging system, perform the following procedure to connect the phone system to the voice messaging system.

To install required voice messaging system hardware, see the Installation Guide.


To connect the phone system and UM8500

1 Connect the 15-pin connector to the T1 board on the phone system.

2 Connect the RJ-45 connector to the voice messaging voice/fax board dedicated to the voice messaging system T1 connection.

M

ITEL

3300 ICP T1

WITH

D

IGITAL

E&M 89

Programming the Mitel 3300/

SX-3200 for digital E&M integration

After connecting the systems, program the Mitel 3300/SX-3200 for digital E&M integration.

NOTES

●

●

●

●

●

●

Voice mail ports within a voice mail-type hunt group can be dedicated to message activation/deactivation by assigning and applying a separate Class of Service option.

Class of Service option ONS/COV/E&M voice mail ports must be enabled for members of a voice mail-type hunt group.

Attendant consoles are unable to receive a message waiting indication.

Single line sets without message waiting lamps require the

Message Waiting Audible Tone Notification COS option enabled.

MWIs activated from an E&M voice mail port are considered to be dialed message waiting type messages. These messages can be deactivated from any E&M voice mail port or any system port that is not in a voice mail-type hunt group.

Voice mail ports can be assigned to multiple voice mail hunt groups.

To program the Mitel 3300/SX-3200 for digital E&M integration

1 In the E&M Trunk Circuity Descriptor Assignment form, program the parameters as shown in the following table:

E&M Trunk Circuit Descriptor Assignment settings

Setting

Address Signaling

Incoming Start Type

Minimum Flash Timer (100-250ms)

Maximum Flash Timer (200-250 ms)

Outgoing Start Type

Fake Answer Supervision after Outpulsing

Ignore Answer Supervision

Release Supervision Expected

Audio Inhibit Until Answer Supervision

Drop Digit Rcvr for Outgoing Audio Before Ans

Sup

Value

DTMF

Wink or IMM

100

250

Wink or IMM

Yes

Yes

Yes

No

No

NOTE

The Immediate (IMM) incoming and outgoing start type is the preferred method of E&M signaling as it performs faster than

Wink.

2 In the Class of Service Options Assignment form for the E&M voice mail ports, program the parameters as shown in the following table:

Class of Service Options Assignment settings

Setting

ONS/COV/E&M Voice Mail Port

Dialed Night Service

Message Waiting

Dialing Conflict Timer (2-5s)

Allow Trunk Flash

Value

Yes

Yes (optional)

Yes

2 (optional)

Yes


3 Program the Trunk Service Assignment form to apply the relevant Class of

Service (COS) and Class of Restriction (COR) to the E&M voice mail ports.

Enter 0 in the

Absorb

field.

NOTE

Toll fraud should be considered when assigning a COR to the voice mail ports. External dialing may be required for pager notification or message forwarding.

4 Program the E&M trunks in the Trunk Assignment and Trunk Group

Assignment forms using circular hunting.

5 In the Call Progress Tone Detection Assignment form, program the parameters as shown in the following table:

Call Progress Tone Detection Plan Assignment settings

Setting

Maximum Wait for Dial Tone (0-99)

Tone Plan Number

Action on Timeout

Value

5

01 outpulse default

6 In the Digit Modification Assignment form, program the parameters as shown in the following table:

Digital Modification Assignment settings

1

Number of Digits to Absorb

1

Digits to be Inserted

<T01>

*

<T01>

*

<E>

This is optional for message retrieval and analog networking.

NOTE

It may be necessary to insert a tone, for example, * or #, after the tone plan if the voice mail ports are configured to provide automated attendant functionality. The tone required will put the processor into telephone answering mode.

7 In the Route Assignment form, program the route assignments then reference the relevant trunk group and digit modification numbers. Digits before outpulsing can be set to eliminate overlap outpulsing. However, this is not required.

8 In the ARS Leading Digits Assignment form, program the parameters as shown in the following table:

ARS Leading Digits Assignment settings

Setting

Leading digits

Second Dial tone

COR Group Number

Value

8

No

M

ITEL

3300 ICP T1

WITH

D

IGITAL

E&M 91

9 In the ARS Digits Dialed Assignment form, program the following three sets of parameters as shown in the following table:

ARS Digits Dialed Assignment settings

Setting

Digits Dialed

Number of digits to follow

Terminated Type Route

Termination Number

Value

4

Route

01

*

4

Route

01

*

0

Route

01

NOTES

●

●

●

The first ARS entry is used for call rerouting.

The second ARS entry defines the message retrieval route, if required. The * is also sent, assuming the voice mail will respond by prompting the subscriber to enter his or her mailbox number.

“Digits to follow” is defined by the extension number’s digit length.

10 In the Feature Access Code Assignment form, assign message waiting activate and deactivate codes.

Optionally, assign access codes to

Dialed Day/Night Service Inquire

and

Message Waiting Inquire

if these are used by the voice processor.

11 In the Class of Service Options form, enter the following customer extension parameters, as shown in the following table:

Class of Service Options settings

Setting

Call Forwarding (External Destination)

Message Waiting Audible Tone Notification

Multiline Set Voice Mail Callback Message Erasure

Allowed

Call Forward No Answer Timer (0-125 s)

Value

Yes

Yes (optional)

No (optional)

15 (default)

Subscribers will call forward to the ARS leading digit followed by the user’s extension number; for example, a subscriber would dial 8 for the ARS

Leading Digit

, then 5000 if the user’s extension number is 5000.

System call rerouting can also be used. To reroute a system call, reroute extensions to a system speed call number containing the ARS leading digit, for example, 8 as used in the previous example, and the user’s extension number.


Setting up

UNIVERGE


After connecting the systems and programing the Mitel 3300/SX-3200 for digital

E&M integration, set up the UNIVERGE UM8500 for integration.

Configuring phone answering

Using E&M trunk circuits for voice mail applications requires that the subscriber be identified to the voice processor through ARS using digit modification. Calls are rerouted externally through ARS where the leading digit is absorbed, and pauses and any necessary tones are inserted. The subscriber’s mailbox is then outpulsed to the voice processor providing the appropriate personal greeting for message taking.

If the voice processor ports are configured as auto attendant, insert another tone in front of the subscriber’s mailbox number to place the voice processor into phone answering mode.

Configuring message waiting

Message waiting indications can be set from the E&M voice processor circuits by dialing the message waiting activate/deactivate feature access codes assigned on the system, followed by the subscriber’s extension number.

Configuring message retrieval

Subscribers retrieve messages by accessing an ARS route and dialing their extension number. Digit modification absorbs the leading digit, inserting a pause and any other necessary tones, followed by the extension number dialed. The subscriber is then prompted for his or her password.

Messages can be retrieved external to the system dependent upon the incoming trunk access to the voice processor. Subscribers normally have to manually enter one or two digits, followed by their mailbox number, to log on to their mailbox.

Configuring Auto Attendant

Voice processors can perform auto attendant functions by flashing the E&M trunk on the system E-lead. Incoming trunks can be directed to a system speed call number containing the ARS digits required to access the voice processor. This allows users to transfer to valid destinations throughout the system.

Since most subscriber extensions typically reroute the caller to the messaging system when the extension is busy or there is no answer, program the voice processor to perform an unscreened transfer to provide the most efficient use of the voice mail ports.

M

ITEL

3300 ICP T1

WITH

D

IGITAL

E&M 93


■

Mitel 3300 ICP with IP integration




Requirements ..................................................................................96





Steps for changing the phone system settings ......................................98

Configuring UNIVERGE UM8500 for the integration .................................. 102

M

ITEL

3300 ICP

WITH

IP

INTEGRATION 95


Use this section of the Integration Guide with the Installation Guide to set up the messaging system for an IP integration with a Mitel 3300 ICP.




Verify that all phone system and UM8500 server requirements have been met.

See “ Requirements ,” below.



.

3 Configure UM8500 for the integration.


.

Requirements

The steps to set up the Mitel 3300 ICP with IP integration require the following:

Phone system

●

Mitel 3300 ICP with software version 5.2.6.8-1 or later installed.

●

Mitai/Tapi Computer integration.

●

One 3300ICP IP user license for each messaging port.

●

One 3300ICP IP user license for each IP phone.

●

The phone system ready for voice over IP integration as described in the phone system installation guide.

●

All messaging ports and IP phones configured to use the G711 audio codec.

●

A network switch with enough ports to handle all IP phones, the voice server and the phone system.


●

UNIVERGE UM8500 installed and ready for the integration as described in the Installation Guide.

●


●

A network cable to connect the voice server to the network containing the phone system.




The Mitel 3300 ICP with IP integration uses an Ethernet line to connect the phone system and UM8500.


●

The called party's extension.

●

The calling party extension (for internal calls) or the calling party's phone number (if it is an external call and the system uses caller ID)

UM8500 uses this information to answer the call appropriately. For example, a call forwarded to UM8500 is answered with the subscriber's personal greeting. If the phone system routes the call to UM8500 without this information, UM8500 answers with the opening greeting.


The Mitel 3300 ICP with IP integration with UM8500 provides the following features:

Call forward to personal greeting. When an incoming call is routed to an unanswered or busy extension, the call is forwarded to the subscriber's voice mail. The caller then hears the subscriber's personal greeting and can leave a message.

Caller ID. UM8500 receives caller ID information from the phone system, if available. This information displays in the message's subject line in Microsoft

Outlook

®

(or other desktop messaging application).

Easy message access. A subscriber can retrieve messages without entering an ID. UM8500 identifies a subscriber based on the extension from which the call originated. A password may be required.

Identified subscriber messaging. UM8500 automatically identifies a subscriber who leaves a message during a forwarded internal call, based on the extension from which the call originated.

Message waiting indication (MWI). When a message is waiting for a subscriber, UM8500 notifies the phone system to activate the message waiting indicator on the subscriber's extension.

M

ITEL

3300 ICP

WITH

IP

INTEGRATION 97


Do the following procedures to configure the Mitel 3300 ICP with IP integration.

Programming the phone system or extension options other than those supplied in the following procedures may affect performance.

IMPORTANT

The IP integration with Mitel 3300 ICP requires all phones and voice mail ports to use the G711 audio codec. The integration does not support the G729 audio codec.

Steps for changing the phone system settings

The phone system displays these settings as a series of forms that are available after selecting

Customer data entry

on the console. The following pages show representations of the forms. Change only the settings listed in each form.

Change the settings for each form in the exact sequence shown in the following steps. Changing the settings for each form out of sequence may cause error messages.

NOTE

These procedures should only be performed by a qualified phone system technician.

Follow these steps to change the phone system settings.

1 Set up the DHCP settings.

See “ To configure DHCP settings ” on page 99 .

2 Set up the IP voice mail extensions.

See “ To configure IP voice mail extensions ” on page 99

.

3 Set up class of service options for voice mail extensions.

See “ To configure class of service options ” on page 100 .

4 Assign the class of service to the voice mail extensions.

See “ To assign the new class of service to the voice mail extensions ” on page 100

.

5 Set up a hunt group containing the voice mail extensions.

See “ To set up the hunt group ” on page 100

.


To configure DHCP settings

1 On the phone system System Configuration menus, select

System

Capacity > License and Option Selection .

2 Confirm that the number of

IP User Licenses

and

IP Device Licenses are equal to or greater than the number of voice mail extensions and IP phones.

3 Confirm that IP Networking , Networking Option , and Mitai/Tapi

Computer Integration

are each set to

Yes

.

4 Click System Administration > DHCP .

5 Confirm that

DHCP Server

is enabled.

6 Click System Administration > DHCP > DHCP Static IP , to specify the

Address

and

Subnet

. Consult your system administrator for this information.

7 Click

System Administration > DHCP > DHCP IP Address Range

, to specify the Start and End of the range of IP address of the voice mail extensions. Also specify the

Subnet

and

Lease Time

.

8 Click System Administration > DHCP > DHCP Options , then change the settings listed in the form below.

To configure IP voice mail extensions

Voice mail extensions must be added one at a time, because the MAC addresses are not incremental and must be manually added.

1 On the phone system System Configuration menu, click

Devices > IP

Telephones > Multiline IP Sets > Multiline IP Set Configuration.

2 Click

Add

.

3 Select

5020 IP

from the

Device Type list.

4 Type the voice mail extension number in the

Number

field.

5 Type 1 In the

Interconnect Number

field

M

ITEL

3300 ICP

WITH

IP

INTEGRATION 99

6 Type the address for the voice mail extension in the

MAC Address

field in the form A1:21:00:00:<nn>:<nn> , where <nn>:<nn> represents the extension number in MAC format.

In MAC addresses the digits 1-9 represent the numbers of 1-9 while A represents the number 0. For example, extension number 101 would be represented 01:A1. The MAC address for a the voice mail extension 101 would be A1:21:00:00:01:A1, extension 102 would be A1:21:00:00:01:A2, extension

210 would be A1:21:00:00:02:1A, while extension 1001 would be

A1:21:00:00:1A:A1.

7 Click Save .

8

Repeat steps 2 through

7 for each voice mail extension.

To configure class of service options

1 On the phone system System Configuration menu, click

Devices > Class of

Service Option Assignment

.

2 Select an unused Class of Service , then click Change .

3 Select

Yes

for the options listed below:

■

■

■

■

■

ACD Silent Monitor Accept

ACD Silent Monitor Allowed

ACD Silent Monitor Notification

Call Announce Line

COV/ONS/E&M Voice Mail Port

■

■

■

Execute Busy Override

HCI/CTI/TAPI Call Control Allowed

HCI/CTI/TAPI Monitor Allowed

Public Network Access via DPNSS

■

■

Public Network To Public Network Connection Allowed

4 Click

Save

.

To assign the new class of service to the voice mail extensions

1 On the phone system System Configuration menu, click Devices > Station

Service Assignment

.

2 Select the first IP voice mail extension.

3 Click

Change

.

4 Set the Class of Service - Day to the new class of service.

5 Set the

Class of Service - Night1

to the new class of service.

6 Set the Class of Service - Night2 to the new class of service.

7 Click

Save

.

8

Repeat steps 3 through 7 for each IP voice mail extension.

To set up the hunt group

1 On the phone system System Administration menu, click

Call Handling >

Hunt Groups > Hunt Group Assignment

.

2 Click

Add

.


3 In

Hunt Group

, type the number for the hunt group. This number should be one less than the first voice mail extension.

For example, if the first voice mail extension is 101, the hunt group number should be 100.

4 For

Hunt Group Mode

select

Circular

.

5 Set Hunt Group Type to Voice .

6 Click

Save

.

7 Click Add Member .

8 In the

Enter the number of records to add

field, type the number of voice mail extensions.

9 In the

Define the Add Range Programming Pattern

section, in the

Number

field, type the extension of the first voice mail extension. In

Increment by

field type 1 .

10 Click Save .

M

ITEL

3300 ICP

WITH

IP

INTEGRATION 101

Configuring

UNIVERGE


After ensuring that the UM8500 server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled.

To configure the UM8500 server for integration

1 Click Start > All Programs > UNIVERGE UM8500 > Key Dump .

2 Verify the

Integration

setting is

MITELIP

or

Multiple Integrations

.




■

Extension = 99995

■

Password = 12345

5 Confirm that the settings match those in the following table. If the settings are incorrect, the integration features may not be enabled.

Phone system setting

Parameter Required settings

Manufacturer

Model

MITEL

3300 ICP

Specific Version or Country 5020 IP PHONE EMULATION

Integrations IP

6 Stop UNIVERGE UM8500 if it is running.

7 Go to Start > Control Panel > IP Phone Emulation . The Mitel

Networks IP Phone Emulation Settings dialog box appears.

8 Click the

Adapter Settings

tab for the adapter used to connect the Mitel IP switch.

The Selected Network Card field should display the name of the network card; for example, Intel(R) Pro/100 Desktop Adapter , and the IP

Address assigned to the card.

Leave the

Current IP Address

field blank if the IP is assigned automatically by the DHCP Server. Type the IP address only if the messaging system server has a static IP address.

9 On the Switch 0 tab, type a Name for the Switch. For example, type Mitel

SX3300 Switch .

10 Type the IP address of the switch in the IP Address field.

The IP Address must belong to the same domain as the network adapter. For example, if the IP Address of the network adapter connecting to the messaging system server is 172.20.18100

, the IP Address of the switch may be 172.10.18.90

.

11 Right click in the white box with the columns headings

Prime DN

and

Phone ID and select Insert .

The Insert Phone Entry dialog box appears.

12 Type a voice mail port number in the

PrimeDN

field.

13 Click

Apply

, then repeat step 12 to add all voice mail port numbers.

To delete a port, right click on the port and select Delete .

To edit a port, right click on the port and select

Edit

.

14 Click Close when you are finished adding the voice mail port numbers.


15 Start UNIVERGE UM8500.

16 In your Internet browser, go to UM8500 Administrator

(http:// <server name> /saweb).

17 Go to

System > Ports

and check the extensions of each port displayed in the Port Table section of the page.

Type the extension for each port. The ports must appear in the same order as in the Mitel Networks IP Phone Emulation Settings dialog box.

M

ITEL

3300 ICP

WITH

IP

INTEGRATION 103


■

NEC NEAX 2000 with Direct

Digital (D82)


Integration overview ........................................................................... 106

Integration steps............................................................................ 106

Requirements ................................................................................ 106

Integration description ........................................................................ 107

How the integration works ............................................................... 107

Integration features........................................................................ 107


Programming the phone system............................................................ 109

NEC NEAX 2000

WITH

D

IRECT

D

IGITAL

(D82) 105









See “ Configuring UNIVERGE UM8500 for the integration ” on page 108 .


See “ Programming the phone system ” on page 109 .

Requirements

The steps to set up the NEC NEAX

®

2000 direct digital integration require the following:

Phone system

●

NEAX 2000 IVS, 1300 series, revision NJ 4.04 or later, installed and ready for the integration as described in the phone system documentation.

●

One or more of the following digital line cards set up as voice messaging ports connected to the voice boards in the messaging system:

Card name

PN-2DLCB

PN-2DLCN

PN-4DLCA

PN-4DLCD

PN-4DLCM

PN-4DLCQ

PN-8DLCP

Description

Digital line card, 2 ports







CAUTION

Use only the black and yellow pair of wires. The RJ-14 connectors on the Dialogic D42-NE2 voice board use only a single pair of wires.


●

The Dialogic digital voice boards installed; see the Installation Guide for installation details.

NOTE


●



● A system key that enables the integration and the appropriate number of voice messaging ports.




The NEAX 2000 direct digital integration uses digital lines to connect the phone system and messaging system server. The phone system digital voice messaging ports connect to the D82 boards in the messaging system server. Each D82 voice board emulates up to four Dterm

®

digital phones. The following illustration shows the required connections.

NEAX 2000 UNIVERGE

UM8500 SERVER


●


●


● The calling party’s extension (for internal calls)

UM8500 uses this information to answer the call appropriately. For example, a call forwarded to UM8500 is answered with the subscriber’s personal greeting. If the phone system routes the call to UM8500 without this information, UM8500 answers with the opening greeting.


The NEAX 2000 digital integration with UNIVERGE UM8500 provides the following features:

●

●

●

●


Caller ID. UM8500 receives caller ID information from the phone system.

This information displays in the message’s subject line in Microsoft Office

Outlook

®


Constant message count. The number of new messages is displayed on a subscriber’s Dterm phone while the phone is on hook.


●

●

●


Live Record. A subscriber can record a phone conversation by pressing the

Live Record button on the Dterm phone. The recording can be saved in the subscriber’s mailbox for later reference, or forwarded to another subscriber or group of subscribers.


NEC NEAX 2000

WITH

D

IRECT

D

IGITAL

(D82) 107

Configuring

UNIVERGE







Extension = 99995

Password = 12345



Parameter

Manufacturer

Model



NEC

NEAX2000 IVS

1300 Series and above without

MCI

Direct Digital Integration


Voice Mail Now

.



If programming options other than those supplied in the following procedures are used, the integration’s performance can be affected.

NOTE

The following procedures are written with the assumption that you will use a Customer Administration Terminal (CAT) or Maintenance

Administration Terminal (MAT) to program the phone system.

See also

ETI-164, NEAXMail AD-40 Installation and Programming, Volume 5, Issue 4

(March 1998)

NEAX 2000 IVS System Manual,

Volume II, Command Manual

To program the digital voice messaging ports in the phone system

1 Assign each voice messaging port to a Line Equipment Number (LEN) by using command code 10.

2 Set or clear the function key assignments for each voice messaging port by using command code 90, YY = 00:

3 Enable tone ringer on function key number 16 for each voice messaging port by using command code 90, YY = 01.

4 For each voice messaging port, assign the prime line number to the voice messaging port by using command code 93.

5 Assign all the voice messaging ports to a Uniform Call Distribution (UCD) group by using command code 17, Y = 0.

6 Designate the pilot number for the UCD group that contains the voice messaging ports by using command code 17, Y = 1.

NOTE

The pilot number must be a phantom single line extension. A phantom single line extension is an analog extension assigned, by using command code 10, to a LEN with no card in the slot.

7 Assign the UCD pilot number of the voice messaging ports to a UCD group number by using command code 17, Y = 2.

8 Designate each voice messaging port as a digital voice messaging port by using command code 13, YY = 24.

9 Assign the UCD pilot number of the voice messaging ports to a tenant number by using command code 51, YY = 15.

10 Enable a periodic recording tone to be sent out from the phone system on

Live Record by using command code 08. Set basic feature number 109 to to be sent

.

11 Enable the message waiting service on each phone that is using UM8500 by using command code 13, YY = 03.

To program the Dterm phones that use Live Record

For each Dterm phone that uses the UM8500 Live Record feature, perform the following steps:

1 Designate the following function key assignments by using command code

90, YY = 00:

2 Assign the prime line number to the UCD pilot number of the voice messaging ports by using command code 93.

NEC NEAX 2000

WITH

D

IRECT

D

IGITAL

(D82) 109


■

NEC NEAX 2000 with IP Protims




Requirements ................................................................................ 112






NEC NEAX 2000

WITH

IP P

ROTIMS 111






Verify that all equipment, phone system, and messaging system server


2 Program the phone system.


.



.

Requirements

The steps to set up the NEC NEAX 2000 IP Protims integration require the following:

Equipment

● All Dterm

®

IP phones that will be used with UNIVERGE UM8500 must have software version 1.2 or newer.

NEAX 2000 phone system

● NEAX 2000 IPS software release 8 or newer installed and ready for the integration as described in the phone system documentation.

●

Password encryption type for IP extensions is MD5, see command CM08

YY=517 on 0.

●

Fully functional IP PAD cards with VCTI sub-boards.

NOTE

IP PAD cards provide interface function between IP telephony, terminals or other devices on LAN, and non-IP telephony, conventional networks such as PSTN, ISDN, and private networks.


●

If the phone system uses G729 codec, the Sipro Lab G729A codec driver must be installed on the messaging system server. The installation file for this driver is named sl_g729a_setup.exe and can be found in the Voice

Mail\Utilities folder on the Installation disc.

●





NEAX 2000 IP Protims integration uses a network connection to connect messaging system server with the phone system. Each voice messaging port emulates an IP Terminal extension. The communication between the parties is facilitated by a series of Voice Over IP (VOIP) protocols, such as DRS, Protims, RTP,

H245, Voice control, used for call signaling and voice streaming, some of them being NEC proprietary protocols.


The NEAX 2000 IP Protims integration with UM8500 provides the following features:

●

●




Outlook

®


●

●



●


NEC NEAX 2000

WITH

IP P

ROTIMS 113



NOTE

The following procedures are written with the assumption that you will use a Customer Administration Terminal (CAT) or Maintenance

Administration Terminal (MAT) to program the phone system.

To program the IP voice messaging ports in the phone system

1 Make sure that the NEAX 2000 phone system has licenses for using IP extensions using command F88>12>.

2 Configure the voice messaging ports as IP Terminal extensions, the default IP extensions type.

3 Write down the MWI analog codes that the NEAX 2000 phone system uses for turning the phones lamps on and off. These codes are needed when configuring UM8500 to work with the integration.

NOTE

The NEAX 2000 phone system may not have any settings to use codes for MWI analog operations. If this is the case, use command

CM 20 Y = 0/1/2/3 > set code > A040, CM 20 Y = 0/1/2/3 > cancel code > A041, CM 13 Y = 03 > station > 0 - for providing each station with Message Waiting capability.

4 Make sure that the following service features are enabled in the phone system:

■

Call hold

■

Assignment of no answer timer for blind transfer to station or blind transfer attendant

■

Blind transfer

5 Assign all of the voice messaging ports to a Uniform Call Distribution (UCD) group, use commands CM 17 Y=0 /1 /2.

6 Set the same location ID for all voice messaging ports and set either or both of the codecs G711, U-Law or A-Law, and G729A with payload size equal to 40 milliseconds for that location ID using commands CM12 YY=39, CM67 YY=00, and CM42 YY=100 ~ 177.


Configuring

UNIVERGE




1 In Internet Explorer, go to the UM8500 Administrator

(http://<server name>/saweb) .

2 Go to System > Licensing > Licensed Features .

3 In the

Integration

box, confirm that the setting is

IP Protims

.

4 If the setting is not IP Protims , contact a sales representative for the necessary system key.

5 Go to System > Switch . Confirm that the settings match those in the following table.

If the settings are incorrect, integration features might not be enabled.


Parameter

Manufacturer

Model

Switch Software Version

Integration


NEC

NEAX 2000 IPS

Software Release 8 or newer with IP ports

VOIP-PROTIMS

6 Enter the MWI analog codes that the NEAX 2000 phone system uses for turning the phones lamps on and off. Save the changes.

7 Stop UNIVERGE UM8500.

8 Run VOIPAdmin.exe from Commserver\Utilities folder.

The VoipAdmin Tool appears.

9 Enter IP address of the phone system.

10 Set the general functionality for the ports as Terminal.

11 Under

Manage ports

, click

Add

to add a new port.

Enter the Extension and Password for each port.

12 If the system uses one or more IP PADs, under Manage Gateways click

Add

.

Enter the IP Address and set the

Has DSP

to 0 for each gateway.

13 Click

OK

to save the changes and then close VOIPAdmin.




16 Go to

System

>

Ports

and check the extension of each port displayed in the

Port Table section of the page. If the extensions are incorrect, stop UNIVERGE

UM8500, verify the phone system settings made for the voice messaging

ports, see “ To program the IP voice messaging ports in the phone system ” on page 114

, and use the VOIPAdmin tool to make the necessary adjustments.

NEC NEAX 2000

WITH

IP P

ROTIMS 115


■

NEC NEAX 2000 with OAI




Requirements ................................................................................ 119





Setting up the NEAX 2000 IVS or IVS 2 ............................................. 121

Setting up the NEAX 2000 IPS.......................................................... 124


Installing the OAI Integration Server software ........................................ 130

Configuring the OAI Integration Server .................................................. 131

Installing and starting the OAI service ................................................... 134

Testing the OAI integration .............................................................. 134

NEC NEAX 2000

WITH

OAI 117


UNIVERGE UM8500 uses the Open Application Interface (OAI) to integrate with

NEC phone systems using a TCP/IP link between the messaging system server and the phone system. OAI Integration can be used with IP lines and requires that the

OAI Integration server is installed.




Verify that all phone systems and messaging system server requirements have


.



.



.

4 Install the OAI Integration Server software.

See “ Installing the OAI Integration Server software ” on page 130

.

5 Configure the OAI Integration Server.

See “ Configuring the OAI Integration Server ” on page 131 .

6 Install and start the OAI service.

See “ Installing and starting the OAI service ” on page 134 .


Requirements

The steps to set up the NEC NEAX 2000 with OAI integration require the following:

Phone System

●

A NEAX 2000 IVS, IVS 2, or IPS phone system

●

A network connection to the messaging system server.

●

One or more of the following station ports set up as voice messaging ports:

Port type Description

Analog

T1

One analog station port for each voice messaging port.

One digital line interface card for each group of

24 voice messaging ports.

Digital One digital station port for each voice messaging port.

IP Terminal One IP Terminal port for each voice messaging port.


●

A network connection with the phone system. A second network card on the messaging system server to connect directly to the phone system is recommended.

●

The Dialogic voice boards installed; see the Installation Guide for installation details.

NOTE


●



●

OAI Integration server installed.

●


NEC NEAX 2000

WITH

OAI 119


The UNIVERGE UM8500 unified messaging solution can use the Open

Application Interface (OAI) to integrate with NEC phone systems including NEAX

2000 IVS/IVS2 and NEAX 2000 IPS. The OAI integration is established over a TCP/

IP link between the messaging system server and the NEC phone system.


There are two basic types of OAI integrations:

●

●

OAI pure integration . This type of integration uses only the TCP/IP link to connect to the phone system. It has an OAI monitoring slot opened with the phone system and dispatches calls to the enabled voice messaging systems.

This type of OAI Integration provides the most efficient load balancing capability by dispatching new incoming calls from a monitored number, the voice mail pilot, to free voice mail ports.

OAI UCD - Serial MCI integration . The OAI Integration Server uses complementary Message Center Interface (MCI) integration capabilities through the serial interface. The complementary MCI integration feature of the OAI Integration Server is not a genuine OAI integration. The integration does work in Common Channel Interoffice Signaling (CCIS) networked environments between multiple NEC phone systems when the remote phone systems do not have OAI or their software revision does not feature callforwarding information in the OAI layer. The MCI link is used as complementary integration support for situations where the OAI layer does not provide full integration, such as in older, legacy phone system environments.


The NEAX 2000 OAI integration with UNIVERGE UM8500 provides the following features:

●


●

●



®



●

●

●







If programming options other than those supplied in the following procedures are used, the integration’s performance might be affected.

The steps used to program the phone system depends on the phone system being used.

●

For NEAX 2000 IVS or IVS 2 systems, use the procedure below.

●

For NEAX 2000 IPS systems, see the procedure on page 124.

Setting up the NEAX 2000 IVS or IVS 2

NOTE

The following procedures are written with the assumption that you will use a digital NEC Dterm Series E phone, using the Customer

Administration Terminal (CAT) mode, to enter the settings presented in the procedures.

To set the B-Load and C-Load

1 Set the sense wheel on CP14 to

B

and press

SW1

.

2 Wait for minor alarm to occur.

3 Set the sense wheel back to

0

.

4 After minor alarm clears, set the sense wheel to C and press SW1 .


6 Set the sense wheel back to 0 .

CAT-MODE key usage

To accomplish certain tasks, use the following keys on Dterm phone.

Task

Initiate

Data Entry

Execute

Command Prompt

Step

Clear Data

Key(s)

Transfer + Conf + * + Transfer + Conf + #

Recall

Conf

Redial

Speaker

CCC

To set the Message Center Interface (MCI) configuration

IMPORTANT

Only adjust the MCI settings if the OAI UCD with Serial MCI integration is being used.

Verify the following configurations and settings.

1 Verify the

CP14 card is plugged in to MP12/FP12 slot.

2 Verify the RS=0 to MCI connection, RS 0 is the lower socket on the CP14 card.

3 Verify the 9800,8,n,1 serial communication parameter settings are set as described in the table below. If a parameter is not the same, change it to the setting in the table.

Command

0401>01>0

08>708>0

08>025>0

Description

Connection port for MCI = 0

MCI extension length = 6 (!)

Message indication = MESSAGE

NEC NEAX 2000

WITH

OAI 121

Command

08>443:1-0

4000>0>10

4001>0>1

4002>0>1

4004>0>0

4008>0>4

Description

Set the type of VMS integration: MCI (0) instead of

DTMF (1) (!)

Function = MCI

Data length = 8 bit

Parity check = Ineffective

Stop bit = 1

Data speed = 9600 bps

To set the OAI configuration


1 Verify the AP01 card (OAI) is plugged in to LT09/AP09.

2 Verify the CC01 card (LAN) is plugged in to LT10/AP10.

3 Verify the AP01 & CC01 cards are connected with NR-553876-001 cable.

4 Verify the AP01 chipset = 2931.

5 Verify the CC01 chipset = 2932 (!).

6 Verify the IP Address is set per the phone system configuration, for example

172.16.19.60.

7 Verify the Subnet mask is set per the phone system configuration, for example

255.255.255.0.

8 Verify the OAI pilot is set per the phone system configuration, for example

299.

9 Verify the monitored extensions, voice ports, are set per the phone system configuration, for example 209-212.

10 Verify the monitored DTerm Function Keys on extension 201 are set per the phone system configuration, Example 09-12 (function codes F1032-F1035;

Terminal Mode Facility codes 192-195).

11 Verify the OAI monitoring slots 1024-1039, in the OAI server configuration according to the OAI XML template chosen, are set to:

Command

B-load, C-load

F83>0>…

Reset CP14 (SW1)

F83>2>0

Description

Reset PBX memory

IVR # (need to restart system to take effect)

Update changes

0 = IVR code is good

050> Hardware initialization for AP01

AP01 sense wheel on 04 Set the OAI slot 4 (hardware)

Reset CP14 (SW1) Update changes

050>04:07

D79>00>172

D79>01>016

Set the OAI slot 4 (software)

Assign IP address: 172.16.19.60

D79>02>019

D79>03>060

D79>04>255

D79>05>255

D79>06>255

D79>07>000

Reset CP14 (SW1)

NOTE:

Assign subnet mask: 255.255.255.0

Update changes

Do not run the following command if the OAI UCD -

Serial MCI integration method is used.


Command

11>000>299

Description

Assign subline 299 (OAI pilot) to LEN 000

NOTE

171>299:3

171>209:3

171>210:3

171>211:3

171>212:3

NOTE

172>299:NONE-00

9000>201,11>F1034

9000>201,12>F1035

08>045>0



9000>201,09>F1032

9000>201,10>F1033

Program the OAI pilot (299) and the voice ports

(211 - 214) as monitored numbers.



D70>F1032>NONE-192

D70>F1033>NONE-193

D70>F1034>NONE-194

D70>F1035>NONE-195

Set the 299 as member of the Group 00 (other than any other UCD group - 01)

Assign Terminal Mode Facility (TMF) codes to

OAI monitored function keys; the available OAI monitored function keys are in the range of

F1032-F1047 (16 keys); the available TMF codes are in the range of 192-255;

Assign the function codes F1032-F1035 to

DTerm function keys 09-12, for extension 201;

Executive Override beep:

0 = play only one beep on initiation

1 = beep every 4 seconds

08>046>0 Executive Override beep:

0 = disable Executive Override beep

1 = enable Executive Override beep

To set the UCD hunt group configuration

IMPORTANT

Only adjust the UCD hunt group settings if the OAI UCD with Serial

MCI integration is being used.


1 Verify that the UCD group is set to: 220-223.

2 Verify that the UCD pilot is set to: 220.

Command

170>220:NONE-221

170>221:NONE-222

170>222:NONE-223

170>223:NONE-220

172>220:NONE-01

172>221:NONE-01

172>222:NONE-01

172>223:NONE-01

171>220:0-1

1310>220:0

1310>221:0

1310>222:0

1310>223:0

Description

Set up the 220-223 range as a UCD hunt group.

Set the 220-223 range as part of Group 01, other than the OAI group (00) of the monitored number(s).

Set extension 220 to be the UCD pilot (master).

Set the 220-223 range as messaging system (VMS) stations (for MCI / J-records appearance).

NEC NEAX 2000

WITH

OAI 123

124

To set OAI monitored function keys for Live Record

If the Live Record feature will be used in the phone system, verify that the system has the following settings or that the configuration files are updated.

1 The OAI LiveRecord feature uses the following settings by default.

WARNING!

If these defaults are changed, the corresponding settings in the

OAI Integration Server must be set up accordingly by editing the

XML configuration file.

Dterm

Function

Key

09

10

11

12

Function

Code

F1032

F1033

F1034

F1035

Terminal Mode

Facility (TMF)

Code

192

193

194

195

LiveRecord

Function

Record

Pause/Resume

Re-record

End

2 When using LiveRecord, the monitored extensions or voice ports are allowed to use Executive-Override with the LiveRecord feature. Normally, the OAI monitoring is set by CMD17,Y=1, Extension>3, but this value will automatically activate the Off-Hook Suppress bit. Instead, the

UNDOCUMENTED value of 4 that will take the Off-Hook Suppress OFF is used.

3 The Executive Override code programmed on the phone system command

200>A4>A006, for example, should match the BargeInCode parameter setting in the UNIVERGE UM8500 integration file. In this case the code is *4 and the

UM8500 entry is BargeInCode = X,&,*4

Setting up the NEAX 2000 IPS

NOTE

The following procedures are written with the assumption that you will use a digital NEC Dterm Series E phone, using the Customer

Administration Terminal (CAT) mode, to enter the settings presented in the procedures.

To set the B-Load and C-Load

1 Set the sense wheel on CP14 to

B

and press

SW1

.


3 Set the sense wheel back to

0

.

4 After minor alarm clears, set the sense wheel to C and press SW1 .


6 Set the sense wheel back to 0 .

CAT-MODE key usage

To accomplish certain tasks, use the following keys on Dterm phone.

Task

Initiate

Data Entry

Execute

Command Prompt

Step

Key(s)

Transfer + Conf + * + Transfer + Conf + #

Recall

Conf

Redial

Speaker


Task

Clear Data

Backup/Save

Key(s)

CCC

EC6>0> 3 = idle; 0 = start backup


IMPORTANT



1 Verify that the


2 Verify that t he RS=0 to MCI (RS 0 is the lower socket on the CP14 card) connection.

3 Verify that t he 9800,8,n,1 serial communication parameter settings are set as described in the table below. If a parameter is not the same, change it to the setting in the table.

Command

0401>01>0

08>708>0

08>025>0

08>443:1-0

4000>0>10

4001>0>1

4002>0>1

4004>0>0

4008>0>4

Description





DTMF (1) (!)

Function = MCI

Data length = 8 bit


Stop bit = 1




1 Verify that the


2 Verify that t he IP Address is set per the phone system configuration,

Example 172.16.19.61.

3 Verify that t he Subnet mask is set per the phone system configuration,

Example 255.255.255.0.

4 Add the non-default extensions lines (non-default hardware LENS): 224-239.

5 Verify that t he OAI pilot is set per the phone system configuration, for example 299.

6 Verify that t he monitored extensions or voice ports are set per the phone system configuration, for example 208-231.

7 Verify that t he monitored DTerm Function Keys on extension 201 set per the phone system configuration, for example 09-12 (function codes F1032-

F1035; Terminal Mode Facility codes 192-195).

8 Verify that t he OAI monitoring slot 60030, in the OAI server configuration according to the OAI XML template chosen, is set to:

Command

B-load, C-load

F83>0>…

Description

Reset PBX memory

IVR # (need to save and restart system to take effect)

NEC NEAX 2000

WITH

OAI 125

Command Description

F83>2>0 0 = IVR code is good

0B00>00>172016019061 Assign IP address: 172.16.19.61

0B00>01>255255255000 Assign subnet mask: 255.255.255.0

10>024>224

10>025>225

Add non-default hardware LENS for the range

224-239

10>026>226

through

10>039>239

NOTE

11>000>299




NOTE

171>299:3

171>208:3

171>209:3

171>210:3

through

171>231:3

NOTE





172>299:NONE-00

9000>201,09>F1032

9000>201,10>F1033

9000>201,11>F1034

9000>201,12>F1035

08>045>0



D70>F1032>NONE-192

D70>F1033>NONE-193

D70>F1034>NONE-194

D70>F1035>NONE-195







For the ',' (comma) press the < button;

Transfer >

08>046>0

Backup/Save

Reset CP24 (SW1)







EC6>0>3 = idle

0 = start backup (and wait for flashing to complete)

Update changes



IMPORTANT




1 Verify that t he UCD group is set to: 220-223.

2 Verify that t he UCD pilot is set to: 220.

Command

170>220:NONE-221

170>221:NONE-222

170>222:NONE-223

170>223:NONE-220

172>220:NONE-01

172>221:NONE-01

172>222:NONE-01

172>223:NONE-01

171>220:0-1

1310>220:0

1310>221:0

1310>222:0

1310>223:0

Description








WARNING!




09

10

11

12

Dterm

Function

Key

Function

Code

F1032

F1033

F1034

F1035

Terminal Mode

Facility (TMF)

Code

192

193

194

195

LiveRecord

Function

Record

Pause/Resume

Re-record

End



3 The Executive Override code programmed on the command 200>A4>A006, for example, should match the BargeInCode parameter setting in the

UNIVERGE UM8500 integration file. In this case the code is *4 and the

UM8500 entry is BargeInCode = X,&,*4.

NEC NEAX 2000

WITH

OAI 127

Configuring

UNIVERGE



To select the INI file

1 Shut down UNIVERGE UM8500 before setting the following parameters.

2 Click

Start > Programs > UNIVERGE UM8500 group > Edit Switch

Utility .

Ensure that the current phone system settings are correct according to the phone system version and port types.

NOTE

The settings below apply to NEAX 2000 IVS/IVS2 or IPS.

Phone settings for OAI integrations with analog or T1 ports

Manufacturer

Model

Specific version or country

Integration method

NEC

NEAX2000 IVS

All with analog boards and OAI

OAI

Phone settings for OAI integrations with digital ports

Manufacturer

Model


Integration method

NEC

NEAX2000 IVS

1300 series and above with digital boards and OAI

OAI

Phone settings for OAI integrations with IP ports

Manufacturer

Model


Integration method

NEC

NEAX2000 IPS

Software release 8 or newer with OP ports

OAI

3 If the current settings are not correct, select the correct ones and then click

Edit this switch configuration

. Write down the name of the ini file that is listed in the title bar. Click OK to close this window.

4 Click

Update Voice Mail Now

to apply the changes and close Edit Switch utility.

To update the INI file

1 Using Windows Explorer on the UNIVERGE UM8500 server, go to the

CommServer\IntLib directory.

2 Use a text editor to open the corresponding configuration INI file noted in the previous procedure.

3 In the [Configuration] section, modify the NetIP1 value:

■

Replace the NetIPI with the exact IP address that the computer is using to access the same LAN as the phone system. For example:

NetIP1=172.16.19.191.


■

The NetIP1 = the IP address of the computer where UNIVERGE UM8500 is installed; the default value is set to "localhost" but it should be changed because it is possible for the server machine to have more than one network interface.

4 Click File > Save , and then close the configuration INI file.

NEC NEAX 2000

WITH

OAI 129

Installing the

OAI

Integration

Server software

Before configuring the OAI integration, the OAI integration software must be installed on the computer where the messaging system is installed.

To install the OAI Integration Server

1 Insert the Installation disc into the disc drive.

2 From the Windows taskbar, click Start > Run .

3 Click

Browse

, then in the Browse dialog box, open the Voice

Mail\OAIIntegration folder on the disc.

4 Click setup.exe, then click

Open

.

5 In the Run dialog box, click OK . The installation wizard begins.

6 On the Welcome page, click

Next

.

7 On the Customer Information page; if the User Name and Customer

Name

fields do not have your information, enter your information into the fields. Select an option indicating whether or not you or anyone else who uses the computer has access to the program. Click

Next

.

8 On the Setup Type page, confirm that Typical is selected , then click Next .

9 On the Start Copying Files page, click

Next

.

10 When setup is complete, click Finish .

A new Program Group, Active Voice, is added to the program list. Two new applications are added to this program group: AvOAIGear and AvOAITray.

These applications are used to set up the OAI integration parameters.

To choose a predefined template for the integration in the

OAI Integration Server


2 From the Windows taskbar, click

Start > Run

.

3 Click

Browse


Mail\OAIIntegration\OAI Server XML Templates\Single Server folder on the disc. This will show a group of folders that contain predefined sets of XML configuration files meant to help choose the best OAI configuration.

Open the appropriate folder for the integration.

■

For NEAX 2000 IVS/IVS2 phone systems using OAI pure integration, open the

NEC 2000 IVS - OAI Pure - No CCIS

folder.

■

For NEAX 2000 IPS phone systems using OAI pure integration, open the

NEC IPS 2000 - OAI Pure - No CCIS

folder.

■

For NEAX 2000 IVS/IVS2 phone systems using OAI UCD - Serial MCI integration, open the

NEC 2000 IVS - OAI-UCD - MCI

folder.

■

For NEAX 2000 IPS phone systems using OAI UCD - Serial MCI integration, open the

NEC IPS 2000 - OAI-UCD - MCI

folder.

4 From the selected folder, copy and replace the existing AvOAISvr.xml file to the

Program Files\Active Voice\OAIIntegration

folder on the

UM8500 server.

The Program Files folder is usually found on the partition where Microsoft

Windows was first installed, for example: C:\Program Files\Active

Voice\OAIIntegration.


Configuring the

OAI

Integration

Server

Modify the configuration file to set how calls are handled in the integration.

To configure the OAI Integration Server

1 From the Windows taskbar, click Start > All Programs > Active Voice >

OAI Integration

>

AVOAITray

.

The OAIS icon appears in the notification area of the system tray.

2 Right-click the OAIS icon, then click

Advanced

.

The OAIGear page appears.

WARNING!

If an error message appears indicating the service is not installed, close the error dialog box and continue with this procedure. The

AV OAI Integration service will automatically install after the procedure is completed.

3 On the OAIGear toolbar, click the

Configuration File

icon.

The configuration file for the OAIS parameters appears in an XML editor.

4 In the navigation pane of the configuration file, expand CallPilot1 to configure the CallPilot.

In the navigation pane, under the CallPilot object, there are some predefined values for all parameters. Depending on the template chosen, set the following values:

PBX-IP: Enter the IP address of the phone system, or if the phone system is connected to the same LAN as the UM8500 server through a different network interface card, enter the IP address of the network interface card.

The default value is only an example.

PBX-Port: Enter the OAI monitoring port of the phone system. Depending on the template previously chosen, the default value will be 1024 for a NEC

2000 IVS or IVS2 or 60030 for a NEC IPS 2000 phone system. Modify the default value only if you know that the phone system is set to a different value.

Tenant: PBX Tenant where the OAI pilot or AMNO number is defined physically. If the integration is MCI based, this will be the tenant number where the UCD is configured. This value should match the one in the phone system configuration. The default value is 1.

Extension: If one of the templates that enables an OAI UCD - MCI Serial integration, such as NEC IPS 2000 - OAI-UCD - MCI or NEC 2000 IVS - OAI-

UCD - MCI, was selected, this field can be left blank according to the predefined settings.

If one of the templates that enables an OAI pure integration, such as NEC

2000 IVS - OAI Pure - No CCIS or NEC IPS 2000 - OAI Pure - No CCIS, was selected, then enter the CallPilot's OAI monitored extension. If the extension is a virtual number associated with the auto attendant, this will be the monitored number that is called to access the voice messaging system. The default value is just an example.

Leave all other parameters on their default values.

5

If the system is using the Live Record feature, in the navigation pane of the configuration file, expand the LiveRecord node, and set the following parameters:

NOTE

Skip this step if the system is not using the Live Record feature.

NEC NEAX 2000

WITH

OAI 131

The OAI Live Record feature allows users to make real-time recordings of their own conversations. The values under this section must be configured to match the phone system settings of the phones used.

Enabled: This Enables/Disables the Live Record functionality. The default value is True.

TMFC-Record: Enter the Terminal Mode Function Code for the Record command for Live Record. The default value is 192 as this is the predefined function in the phone system, but can be changed if needed.

TMFC-Pause: Enter the Terminal Mode Function Code for the Pause command for the Live Record. The default value is 193 as this is the predefined function in the phone system, but can be changed if needed.

TMFC-ReRecord: Enter the Terminal Mode Function Code for the ReRecord command for Live Record. The default value is 194 as this is the predefined function in the phone system, but can be changed if needed.

TMFC-End: Enter the Terminal Mode Function Code for the End command for Live Record. The default value is 195 as this is the predefined function in the phone system, but can be changed if needed.

KC-Record: Enter the OAI Key Code used for the Record command on a

Dterm function key. To disable monitoring of the key, enter 0 or a negative number. The default value is 1.

KC-Pause: Enter the OAI Key Code used for the Pause/Resume command on a Dterm function key. To disable monitoring of the key, enter 0 or a negative number. The default value is 2.

KC-Rerecord:

Enter the OAI Key Code used for the ReRecord command on a Dterm function key. To disable monitoring of the key, enter 0 or a negative number. The default value is 3.

KC-End: Enter the OAI Key Code used for the End command on a Dterm function key. To disable monitoring of the key, enter 0 or a negative number.

The default value is 4.

ToggleStartStop: This feature allows the user to press a single key to start, stop, or restart a Live Record session. To enable the feature, enter True. To disable the feature, enter False. The default value is True.

6 If using a template that enables the OAI UCD-MCI serial integration, in the navigation panel of the configuration file, expand the MCI-Serial node.

NOTE

Do not complete this step if a template other than the NEC IPS

2000 OAI-UCD-MCI template or the NEC 2000 IVS-OAI-UCD-MCI template was selected.

The settings must match the settings of the phone system for the MCI Serial connection.

Format: Set the format of the MCI-Serial packets expected from the phone system. Enter ICS for regular (ICS/IVS) serial packets, or IMX for expanded

(IMX) packets. The default is ICS.

COMPort: Enter the COM number of the serial port. This is the voice server serial port that is connected by the RS-232 cable to the MCI link on the phone system. Accepted values are COM1 or COM2 . The default is COM1.

BaudRate: Enter the baud rate used by the serial (RS-232/MCI) communication. The value must be identical to the phone system setting.

Accepted values are

1200

,

2400

,

4800

,

9600

, or the specially defined phone system setting. The default value is 9600.

DataBits: Enter the default phone system data bits. Accepted values are

4

,

5

,

6

,

7

, or

8

. The default value is 8.


Parity: Enter the parity used by the serial (RS-232/MCI) communication with the phone system. Accepted values are N for NONE, E for EVEN, or O for

ODD. The default value is N.

StopBits:

Enter the stop bits used by the serial (RS-232/MCI) communication with the phone system. Accepted values are

1

,

1.5

,

2,

or the specially defined phone system setting. The default value is 1.

Leave all other parameters not listed above at their default values.

7 In the navigation pane of the configuration file, expand VMSystem1 node.

Set the following parameters to configure the VMSystem1 node:

Host: Enter the IP address of the monitored UM8500 server. This will be the same IP address entered previously in the configuration ini file. The default value is just an IP example.

PortRange: Enter the port or range of ports for the phone system tenant hosting the voice mail ports. Ports can be set by entering a single port number, for example xxxx ; a range of numbers, for example xxxx-xxxx ; or a combination or both, for example xxxx-xxxx,x . The default ports are just an example.

Tenant: Enter the phone system tenant number where the voice mail ports are set. The default value is 1.


8 Click

File > Save

to save the XML configuration file.

9

Install the OAI service and test the integration. See “ Installing and starting the

OAI service ” on page 134 .

NEC NEAX 2000

WITH

OAI 133

Installing and starting the

OAI service

After saving the configuration file, install the OAI service then test the service to ensure a successful integration.

To install the OAI Service

1 On the OAIGear page, click the Install Service icon, or from the Service menu, click Install Service .

2 On the AV OAI Voice Mail Integration Server - Install Service dialog box, select the This account option.

3 Enter the domain Administrator name, type and confirm the domain

Administrator password for the domain, then click OK .

NOTE

It is recommended that the same domain administrator account that was used to install the messaging system software is entered. The Administrator name might need to be prefaced with the domain. For example, <domain name>\Administrator.

You can also choose to install the OAI Service under a Local

System account, or even a different domain account, but this can cause difficulties when troubleshooting any subsequent integration problems.


Start

>

All Programs

>

Administrative

Tools > Services .

The Services MMC snap-in appears.

5 In the details pane, confirm that the AV OAI Integration Server service is listed.

6 Right-click AV OAI Integration Server , then click Properties .

7 On the General tab, ensure that the Startup type is

Automatic

.

8 Click the Recovery tab and then do the following:

■

Ensure that

Restart the Service

is selected for each failure attempt.

Enter 1 in the

Restart service after

field.

■

9 Click

OK

to exit the AV OAI Voice Mail Integration Server Properties dialog box.

10 Start the OAI Integration server using either of the following methods:

■

■

In the Services MMC snap-in , right-click AV OAI Integration

Server

, then click

Start

, or

Right-click the

AV OAI Server

in the notification area, and then click

Start service

.

The icon changes from stop to start.

Testing the OAI integration

After installing the service and setting up the parameters, test the integration to ensure that it works correctly.

To test the OAI Integration Server

1 Place a direct call to the voice mail pilot number and confirm that is answering. Use a voice mail subscriber extension with a valid phone extension to place a call to the voice mail pilot number. You should hear:

“Please Enter Your Password.”

2 Leave a voice message for a test user that has an actual phone extension.

■

Confirm that the message indicator for the extension is on. This verifies that the MWI section of the configuration file was set properly.


■

If the Message Count field in the MWI-OAI node of the configuration file was set to True, confirm that the message count is listed.

3 Retrieve the voice message and confirm that the message waiting indicator turns off and the phone display clears.

NEC NEAX 2000

WITH

OAI 135


■

NEC NEAX 2400 with Direct

Digital




Requirements ................................................................................ 138






NEC NEAX 2400

WITH

D

IRECT

D

IGITAL 137










.



.

Requirements


®

2400 direct digital integration require the following:

Phone system

● NEAX 2400 IMS, revision HDS 5200 R4 or later, installed and ready for the integration as described in the phone system documentation.

●

One or more of the following digital line cards set up as voice messaging ports connected to the voice boards in the messaging system server:

Card name

16ELCH (with SP-3125)

16ELCJ

16ELCJ-B

16ELCJB-A

Description





CAUTION



● The Dialogic digital voice boards installed; see the Installation Guide for installation details.

NOTE


●



●





The NEAX 2400 direct digital integration uses digital lines to connect the phone system and messaging system server. The phone system digital voice messaging ports connect to the D42-NE2 boards in the messaging system server. Each D42-

NE2 voice board emulates up to four Dterm

®



●


●


●




The NEAX 2400 direct digital integration with UNIVERGE UM8500 provides the following features:

●

●

●

●




Outlook

®




●

●

●





NEC NEAX 2400

WITH

D

IRECT

D

IGITAL 139

Configuring

UNIVERGE







Extension = 99995

Password = 12345



Parameter

Manufacturer

Model


Integration


NEC

NEAX2400 IMS

HDS R4 and later without MCI

Direct Digital


Voice Mail Now

.



If programming options other than those described in the following procedures are used, the integration’s performance can be affected.

NOTE

The following procedures are written on the assumption that you will use a Maintenance Administration Terminal (MAT) to program the phone system.


1 Specify a Service Feature Restriction Class (SFC) for the voice messaging ports by using the ASFC command. It is recommended that all of the voice messaging ports be placed in a single SFC not used for any other purpose.

The following Service Feature Indexes (SFIs) are needed in the SFC:

SFI

10

103

104

Service feature

Call hold

Assignment of no answer timer for blind transfer to station or blind transfer to attendant

Blind transfer

2 Assign a value of

26

to the Telephone Equipment Class (TEC) for each voice messaging port by using the ASDT command. Use the SFC created for the

voice messaging ports in step 1

.

3 Assign all of the voice messaging ports to a Uniform Call Distribution (UCD) group.

If the number of voice messaging system ports exceeds the number of supported ports in a UCD group, specify additional UCD groups, then link them together using the AUOG command.

NOTE

Software versions 7200 or later support up to 100 ports in a UCD group while software versions earlier than 7200 support up to 20 ports in a UCD group.

4 Program each phone to forward calls to the UCD pilot number assigned to the voice messaging ports, based on the UM8500 call transfer type:

Release to switch transfer. Program the phone to forward calls to the

UCD pilot number when:

■

The extension is busy; or,

■

The call is not answered.

Supervised transfer. Program the phone to forward calls to the UCD pilot number only when the call is not answered. Confirm that call forwarding is disabled when the extension is busy.

CAUTION

Do not use a phantom single line extension for the UCD pilot number.

NEC NEAX 2400

WITH

D

IRECT

D

IGITAL 141

5 Use the programming system data table to program the ASYD settings. Each bit is part of a hexadecimal number displayed in the ASYD settings. Convert the hexadecimal number to binary to determine the individual settings. For more information, refer to the NEAX 2400 Office Data Specification.

Programming system data

System

1

Index Bit

17

28

60

63

69

70

77

78

238 b4 b0–4 b3 b0 b0 b0 b2 b0 b1 b0–7

Value Description

1 Blind transfer to attendant console

0 Guard timer not required

0 UCD queuing required

1 Blind transfer for stations in service

1 No recall, execute call forwarding on no answer

1 Called number display, when forwarding to attendant console

0 MWI refresh required

1 Calling number display enabled

1 Calling station status display enabled

0 Lamp flash rate


For each Dterm phone that uses the UNIVERGE UM8500 Live Record feature, perform the following steps:

1 Assign an SFI of

118

by using the ASFC command.

2 Assign the extension to the UCD pilot number of the voice messaging ports by using the AVPS command.

3 Designate the following function key assignments by using the AKYD command:

Function key number

66

67

68

69

Function

Record

Re-record

Pause

End


■

NEC NEAX 2400 with IP Protims




Requirements ................................................................................ 144






NEC NEAX 2400

WITH

IP P

ROTIMS 143






Verify that all equipment, phone system and messaging system server




.



.

Requirements

The steps to set up the NEC NEAX 2400 IP Protims integration require the following:

Equipment

●

All Dterm

®


NEAX 2400 phone system

●

A NEAX 2400 IMX software version 16 or newer or SV7000, model T10 or T20, installed and ready for the integration as described in the phone system documentation.

●

Password encryption type for IP extensions is MD5, see command ASYDL, index 848, b7=0.

●


NOTE


If the telephony network is 100% IP, the IP PAD cards are not mandatory.


●

If the G729 codec is used, the Sipro Lab G729 codec driver must be installed in the voice mail server. The installation file for this driver is named sl_g729a_setup.exe and can be found in the Voice Mail\Utilities folder on the

Installation disc.

●





NEAX 2400 IP Protims integration uses a network connection to connect messaging system server with the phone system. Each voice messaging port emulates an IP-VPS extension. The communication between the parties is facilitated by a series of Voice over IP (VOIP) protocols, such as DRS, Protims, RTP,



The NEAX 2400 IP Protims integration with UNIVERGE UM8500 provides the following features:

●

●




Outlook

®


●

●



●


NEC NEAX 2400

WITH

IP P

ROTIMS 145


If programming options other than those described in the following procedures are used, the integration’s performance might be affected.

NOTE



1 Make sure that the NEAX 2400 phone system has licenses for using IP extensions by using the DPTR command.

2 Configure the voice messaging ports as IP-VPS extensions by using the AISTL command to set “KIND = IP VPS” and “TEC = 26.”

Assign the ports successive VPS channels, starting with “IP VPS CH = 0.”

3 Write down the VPS ID value of the voice messaging ports, for use during the

UM8500 installation. Enter the value when the UNIVERGE UM8500 installation wizard asks for this value.

CAUTION

All voice messaging ports must have the same value assigned for

VPS ID.

4 Write down the MWI analog codes that the NEAX 2400 phone system uses for turning the phones lamps on and off. These codes are needed when configuring UM8500 to work with the integration.

NOTE

The NEAX 2400 phone system may not have any settings made to use codes for MWI analog operations. If this is the case, use the

ANPD and ASPA commands to set “SRV=SSCA” and “SIDA=54 /

55.”

5 Specify a Service Feature Restriction Class (SFC) for the voice messaging ports by using the ASFC command. It is recommended that all of the voice messaging ports be placed in their own SFC. The following Service Feature

Indexes (SFIs) are needed in the SFC:

SFI

10

103

Service feature

Call hold


Blind transfer 104

6 Assign all of the voice messaging ports to a Uniform Call Distribution (UCD) group using the ASHU command.

7 Set the same location ID for all voice messaging ports and set either or both of the codecs G711, U-Law or A-Law, and G729A with payload size equal to 40 milliseconds for that location ID using the commands ALOCL and AIVCL.

NOTE

To associate the voice messaging ports with a specific location, add the IP address of the messaging system server to that location.


Configuring

UNIVERGE







3 In the

Integration


IP Protims

.





Parameter

Manufacturer

Model


Integration


NEC

NEAX2400 IMS

Software Release 16 or newer with IP ports and display like

DTERM_E

Software Release 16 or newer with IP ports and display like

DTERM_III

VOIP-Protims

NOTE

The software version used depends on the phone system settings.

Check the parameter ASYDL 672. If bit b1=1, the software version must be "Software Release 16 or newer with IP ports and display like DTERM_E". Otherwise, the software version must be

"Software Release 16 or newer with IP ports and display like

DTERM_III".

6 Enter the MWI analog codes that the NEAX 2400 phone system uses for turning the phones lamps on and off. Save the changes.





10 Set the general functionality for the ports as VPS and enter the VPS number.

11 Under Manage ports, click Add to add a new port.

■

Enter the Extension, Password, and VPS channel for each port.


Add

.

■

Enter the IP Address and set the Has DSP to 0 for each gateway.

13 Click OK to save the changes and then close VOIPAdmin.




NEC NEAX 2400

WITH

IP P

ROTIMS 147

16 Go to

System

>

Ports


Port Table section of the page. If the extensions are incorrect, stop UM8500,

verify the PBX settings made for the voice messaging ports, see “ To program the IP voice messaging ports in the phone system ” on page 146 , and use the

VOIPAdmin tool to make the necessary adjustments.


■

NEC NEAX 2400 with serial MCI




Requirements ................................................................................ 150




Setting up the trunk board ................................................................... 153


Programming the phone system steps ............................................... 155


Configuring UNIVERGE UM8500 ports................................................ 159

Transferring calls on phone systems without blind transfer........................ 161

NEC NEAX 2400

WITH SERIAL

MCI 149


150







2 If the system uses T1 voice messaging ports, set up the digital trunk interface board.

See “ Setting up the trunk board ” on page 153

.



.



.







Requirements


®

2400 Message Center Interface (MCI) integration with a serial interface require the following:

Phone system

●

One of the following NEAX 2400 phone systems with MCI:

Port system Software version

IMX

IMG and SIM

All software version

5200 or later

MMG and UMG 4200 version 5 or later

T1 One digital trunk interface board (card number PA-24DTR/DLI) with program version

SP3298 3A 001 or later for each group of 24 voice messaging ports.

NOTE

IMG and SIM phone systems might require upgrading to a highdensity system to support MCI.

● One IOC serial port for the MCI data link connected to a serial port, COM1 is the default, on the voice mail server with a PH-68 two-port cable and an RS-

232C CA-1 cable.

●

MCI feature II installed according to NEC document ETI No. 121A (October

1998) and the NEAX 2400 IMX Message Center Interface (MCI) Specifications,

ND-70428(E) Issue 1 (January 1999), NEC #200892.

●


Port type

Analog

T1

Description


One digital trunk interface board (card number PA-24DTR/

DLI) with program version SP3298 3A 001 or later for each group of 24 voice messaging ports.



Digital

IP-VPS

One digital station port for each voice messaging port.

One IP-VPS port for each voice messaging port.


●

For the UM8500 release-to-switch call transfer type, one of the following versions of the NEAX 2400 phone system software:

Port system Software version

IMX

IMG and SIM 5200 or later, with blind transfer to the attendant and to the station

MMG and UMG 5200 or later, with blind transfer to the attendant and to the station

T1

All versions, with blind transfer to the attendant and to the station

One digital trunk interface board (card number PA-

24DTR/DLI) with program version SP3298 3A 001 or later for each group of 24 voice messaging ports.

NOTE

If the phone system does not support the release-to-switch

transfer type, see “ Transferring calls on phone systems without blind transfer ” on page 161

.


●


NOTE


●



●


●


NEC NEAX 2400

WITH SERIAL

MCI 151



The NEAX 2400 serial MCI integration uses a data link, which consists of an

RS-232 serial cable connecting the phone system IOC port to the voice mail server.

The phone system voice messaging lines connect to the analog, digital, or T1 voice boards in the voice mail server or using the LAN in case of IP-VPS or IP terminal ports. The following illustration shows the required connections.


●


●


●




The NEC NEAX 2400 serial MCI integration with UM8500 provides the following features:




®






Setting up the trunk board

If the phone system uses a T1 line to connect to UM8500, confirm that the trunk board firmware version is correct, and set the DIP switches before programming the phone system.

To confirm the trunk board firmware version

1 Remove the trunk board from the phone system.

2 Locate the removable, integrated circuit (PROM) with a white label. This

PROM contains the trunk board program, or firmware. The relative location of the PROM may vary, but it is the only PROM with a white label on the trunk board.

3 Confirm that the firmware version printed on the label is “SP-3298 3A 001” or later. If the version is incorrect, update the firmware by replacing the PROM or the trunk board.

To set the trunk board switches

1 Set the switches for the trunk board as shown below:

■

For a 24DTR/DLI trunk board.

See also

NEAX 2400 IMX Circuit Card Manual

NEC NEAX 2400

WITH SERIAL

MCI 153

■

For a SPADLIC A trunk board.



Perform the following procedure to program the phone system for the integration.

Using programming options other than those described in the following procedure can affect system performance.

NOTE

The following procedure is written on the assumption that you will use a Maintenance Administration Terminal (MAT) to program the phone system.

Programming the phone system steps

1 Program the voice messaging ports. The procedure used depends on the port type the system is using.

■

For analog ports, see “ To program the analog ports ” on page 155

.

■

For T1 ports, see “ To program the T1 ports ” on page 155

.

■

For digital ports, see “ To program the digital ports ” on page 155 .

■

For IP-VPS ports, see “ To program the IP-VPS ports ” on page 156 .

■

For IP Terminal ports, see “ To program the IP Terminal ports ” on page 156

.

2 Program the phone system

Complete programming the phone system. See “ To complete programming the phone system ” on page 157

.

To program the analog ports

1 Assign all voice messaging ports to a UCD group.

2


.

To program the T1 ports

1 Assign each line circuit an extension number, then add each of the numbers to the UCD group.

2


.

To program the digital ports

1 Specify a Service Feature Restriction Class (SFC) for all voice messaging ports using the ASFC command.


SFI

10

103

Service feature

Call hold


Blind transfer 104

2 Assign a value of

26

to the Telephony Equipment Class (TEC) for each voice messaging port using the ASDT command. Use the SFC previously created.


4


.

NEC NEAX 2400

WITH SERIAL

MCI 155

To program the IP-VPS ports

1 Make sure that the NEAX 2400 system has enough IP licenses using the DPTR command.

2 Configure the voice messaging ports as IP-VPS extensions using AISTL command, KIND=IP VPS, TEC = 26.

3 Assign them successive VPS channels, starting with IP VPS CH= 0.

4 Write down the VPS ID value of the voice messaging ports, so the value is available when the UNIVERGE UM8500 installation wizard asks for it.

CAUTION

●

●


VPS ID.

Make sure the phone system is using the Protected Login Mode for the voice mail IP ports registration and set the password of each port to be the same with the port extension.

5 Specify a Service Feature Restriction Class (SFC) for the voice messaging ports, see the ASFC command. It is recommended that all voice messaging ports be placed in their own SFC. The following Service Feature Indexes (SFIs) are needed in the SFC:

SFI

10

103

Service feature

Call hold


Blind transfer 104

6 Assign all of the voice messaging ports to a Uniform Call Distribution (UCD) group using ASHU command.

NOTE

If the phone system that hosts the voice messaging ports extensions is part of a NEC Fusion network and those ports need to be accessible from the other Fusion nodes, then the UCD must be configured to contain the logical numbers corresponding with the ports extensions, see the ALGSN, ASHUN commands.

CAUTION


7


.

To program the IP Terminal ports


2 Configure the voice messaging ports as IP Terminal extensions using the

AISTL command, KIND=IP DTERM, TEC = 12.

3 Make sure the phone system is using the Protected Login Mode for the voice mail IP ports registration and set the password of each port to be the same with the port extension.



SFI

10

103

Service feature

Call hold


Blind transfer 104

5 Assign all of the voice messaging ports to a Uniform Call Distribution (UCD) group (see command ASHU).

NOTES

●

●

Logical numbers appear only in a NEC Fusion network and are used to uniquely identify all the extensions in the network.

If the phone system that hosts the voice messaging ports extensions is part of a NEC Fusion network and those ports need to be accessible from the other Fusion nodes, then the UCD must be configured to contain the logical numbers corresponding with the ports extensions, see the commands ALGSN, ASHUN.

CAUTION


6


.

To complete programming the phone system

1 Program each phone to forward calls to the UCD pilot number assigned to the voice messaging system ports, based on the UM8500 call transfer type:



■ The extension is busy; or,

■



2 Set up the RS-232 serial data port for AIOC settings as follows:

■

9600 baud

■

8 data bits

■

1 stop bit

■

No parity

3 If a remote maintenance modem is used, program the modem line for data line security.

4 Use the AUCD command to program the phone system to send UCD call information to MCI. Assign a value of 0 to the MCI Data Transfer field for the appropriate tenant and UCD pilot numbers.

5

Use the programming system data table to program the ASYD settings. Each bit is part of a hexadecimal number displayed in the ASYD settings. Convert the hexadecimal number to binary to determine the individual settings.

NEC NEAX 2400

WITH SERIAL

MCI 157

6 Use the programming system data local data table to program the ASYDL settings. Each bit is part of a hexadecimal number displayed in the ASYDL settings. Convert the hexadecimal number to binary to determine the individual settings.


System Index Bit

1 17

28

29 b4 b0–4 b5 b1–7

2

70

77

78

34

60

63

69

238

246

400

6

7 b0 b2 b0 b1 b1–4 b3 b0 b0 b0–7 b3 b2 b0 b1

1

1

1

0

1

1

0

0

1

1

0

0

0


1

0

1

0/1

Blind transfer to attendant console

Guard timer not required

MWI controlled by MCI

No/Yes: Assign I/O port for MCI output

Port 1 = b1, port 2 = b2, and so on

Set output to no parity and 1 stop bit

UCD queuing required

Blind transfer for stations in service

No recall, execute call forwarding on no answer

Called number display, when forwarding to attendant console

MWI refresh required

Calling number display enabled

Called station status display enabled

Lamp flash rate

MCI expansion set to normal

Calling number information sent to MCI

MCI in service when terminating to a UCD group

MCI out of service when terminating to attendant console

Programming system data local data


1 641

832

833 b1 b0–7 b0 b1


0

0

0/1 0/1: MCI/IMX station number/phone number

00–FD Assign the FPC of the node connected to MC

IOC serial interface enabled for MCI

0/1: ICS/IMX format


Configuring

UNIVERGE


After ensuring that the voice mail server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled.





Extension = 99995

Password = 12345

3 Confirm that the settings match those in the following tables.

Phone system settings for integrations with analog ports

Parameter Required setting

Manufacturer NEC

Model NEAX2400 IMS

Switch PBX software version 4203 and later with analog boards and MCI

Integration Serial

Phone system settings for integrations with digital ports


Manufacturer

Integration

NEC

NEAX2400 IMS

Switch PBX software version 4203 and later with digital boards and MCI

Integration Serial

Phone system settings with T1 ports


Manufacturer NEC

Integration NEAX2400 IMS

Switch PBX software version 4203 and later with T1 boards and

MCI

Integration Serial

Phone system settings with IP Terminal or IP-VPS ports


Manufacturer

Integration

NEC

NEAX2400 IMS

Switch PBX software version Software release 16 or later with

IP ports

Integration Serial


Update

Voice Mail Now .

Configuring UNIVERGE UM8500 ports

Configure the UM8500 voice ports. The procedure used depends on the port type the system is using.

●

For IP-VPS or IP Terminal ports, see “ To configure IP-VPS or IP Terminal ports ” on page 160 .

NEC NEAX 2400

WITH SERIAL

MCI 159

●

For analog, T1, or digital ports, see “ To configure Analog, T1 or Digital ports ” on page 160

.

To configure IP-VPS or IP Terminal ports

1 Stop the UNIVERGE UM8500.



3 Enter the PBX IP address.

4 Set the general functionality for the ports (VPS or Terminal.)

If the system has VPS ports, enter the VPS Number .

5 Under Manage ports, click

Add

to add a new port.


If the system has VPS ports, enter the VPS Channel for each port.

6 If the system uses one or more IP PADs, under Manage Gateways, click

Add

.

Enter the

IP Address and set the

Has DSP



8 Restart UNIVERGE UM8500.

To configure Analog, T1 or Digital ports

1 Make sure that UNIVERGE UM8500 is running.

2 In Internet Explorer, go to the UM8500 Administrator http://<server name>/saweb

3 Go to

System > Ports

. Type the extension of each port. These extensions must be introduced as station numbers, not logical numbers and without the office codes, if they have any. Save the changes.


Transferring calls on phone systems without blind transfer

Phone systems without blind transfer do not support the UM8500 release-toswitch call transfer type. Because of this, the phone system will not forward calls to UM8500 when certain conditions are met, instead the phone system returns the call to the extension originally called. Calls that the operator transferred appear on the console as “Recall” when they return.

The phone system will not forward calls to UM8500 when all of the following conditions are met:

●

The phone system does not support blind transfers to the attendant console and blind transfers to the stations.

●

The phone system is set to forward unanswered calls.

●

A call is transferred from an extension to another that does not answer.

NEC NEAX 2400

WITH SERIAL

MCI 161


■

NEC NEAX 2400 with OAI




Requirements ................................................................................ 164










NEC NEAX 2400

WITH

OAI 163



NEC phone systems using a TCP/IP link between the messaging system server and the phone system. OAI Integration can be used with digital, analog, T1, or IP lines and requires that the OAI Integration server is installed.








.



.



.





Requirements

The steps to set up the NEC NEAX 2400 with OAI integration require the following:

Phone System

●

A NEAX 2400 IMX or IPX phone system.

●

A network connection to the voice mail server.

● One or more of the following station ports set up as voice messaging ports:


Analog

T1





IP Terminal One IP Terminal port for each voice messaging port (TEC12).

IP-VPS One IP-VPS port for each voice messaging port

(TEC26).


●


● The Dialogic voice boards installed; see the Installation Guide for installation details.

NOTE

●

●


No voice boards are required if IP-VPS or IP Terminal ports are used.


●



●


●


NEC NEAX 2400

WITH

OAI 165



Application Interface (OAI) to integrate with the NEC phone system, such as the

NEAX 2400 IMX/ICS/IPX. The OAI integration is established over a TCP/IP link between the UNIVERGE UM8500 and the NEC phone system.



●

●

OAI pure integration. This type of integration uses only the TCP/IP link to connect to the phone system. It has an OAI monitoring slot opened with the phone system and dispatches calls to the enabled voice messaging systems.

This type of OAI Integration provides the most efficient load balancing capability by dispatching new incoming calls from a monitored number or the voice mail pilot to free voice mail ports.

OAI UCD - LAN/Serial MCI integration. The OAI Integration Server uses complementary Message Center Interface (MCI) integration capabilities using either the serial or TCP/IP interface. The complementary MCI integration feature of the OAI Integration Server is not a genuine OAI integration. The integration does work in Common Channel Interoffice

Signaling (CCIS) networked environments between multiple NEC phone systems, when the remote phone systems do not have OAI or their software revision does not feature call-forwarding information in the OAI layer. The

MCI link is used as complementary integration support for situations where the OAI layer does not provide full integration, such as in older, legacy phone system environments.


The NEAX 2400 OAI integration with UNIVERGE UM8500 provides the following features:

●


●

●



®



●

●

●







If programming options other than those supplied in the following procedures are used, the integration performance might be affected.


NOTE


To set up the NEAX 2400 IMX, ICS or IPX

1 Use the following table to configure the phone system OAI settings for integration.

Cmd Sys Index Bit Value Sample Description

ASYD 1

1

4

17

4

0

1

1

59

15

Enable RCS Check from

OAI

Enable switch while ringing

1 19 5 1 20

1

1

1

1

1

1

1

1

1

1

1

27

27

31

63

63

79

80

86

186

241

241

4

6

2

6

7

6

2

6

0

2

3

0

0

1

1

0/1

0

1

0

1

1

1

00

00

06

C1

C1

00

04

93

61

0E

00

0 = Enable ETF, 1 =

Disable ETF

0 = Enable MCI, CCIS,

ISDN, MW, 1 = Disable

MCI, CCIS, ISDN, MW

0 = Enable OAI, 1 =

Enable OAI

CM Page (Name Display)

Enable Call Fwd detail in

STS SMFN

0 = External OAI, 1 =

Internal OAI

0 = Enable OAI/ACD services, 1 = Disable OAI/

ACD services

0 = Clear OAI display, 1 =

Leave OAI display

0 = English, 1 = Japan

Enable CCIS link-reconnect

LP sends SMFNs to IP

Enable detail error codes

ASYDL

1

1

1

1

2

1

1

299

370

439

449

2

864

864

2

0

0

3

5

0

4

0

1

1

1

1

1

1

00

01

01

08

2B

11

11

Must be 0

Enable expanded SMFN

Enable Call Fwd info over

CCIS

0 = Hex ANI data for ISDN trunk, 1 = /ASCII data for

ISDN trunk

Enable loop release

Internal IP/ACDP in

Service (SVI 1758)

0 = No, 1 = Yes

Maximum number of SMFN

Output port (SVI 1792)

0 = 2 Ports, 1= * Ports

(normal)

NEC NEAX 2400

WITH

OAI 167

168


RSVI SVI 1650

SVI 1755

SVI 1760

1

1

1

1

1

1

Call Fwd status for answer

SMFN

Call Fwd reason enhancement (over CCIS)

Release SMFN enhancement

2 Use the following table to configure the OAI pilot number. The OAI pilot number is used to dispatch calls to the voice mail ports, similar to the voice mail pilot number.

NOTE

This setting is not required for the OAI UCD-LAN/Serial MCI integration.

Command

(Description)

AMNO (Assignment of

Monitored Number)

Parameter

A/G

TN

MNO

NMI

MFC

UCD

Value

A

1

299

1

0

0

3 If using the OAI UCD-LAN/Serial MCI integration, use the following table to configure the Message Center Interface (MCI). If using an OAI pure integration, skip this step.

NOTES

●

●

●

MCI cannot be active on both serial and LAN interfaces at the same time. If possible, enable MCI over LAN for the best system performance.

The same settings must be enabled in the OAI Server software.

Do not adjust MCI settings if using an OAI pure integration.


ASYDL

ASYD

1

1

1

1

1

1

833

833

834

834

246

400

0

1

0

1

3

2

1

1

1

1

1

1

03

03

03

03

08

04

MCI type:

0 = IOC (Input-Output

Card) serial

1 = LAN

MCI text format:

0 = ICS

1 = IMX

MCI 0 LAN Interface in service:

0 = No

1 = Yes


0 = No

1 = Yes

MCI Expansion:

0 = Normal

1 = Expanded

Expanded MCI with ANI

Data:

0 = No

1 = Yes


4 If using the OAI UCD-LAN/Serial MCI integration, use the following table to set up the UCD hunt group. In this instance, the UCD group is extensions

220-223, with 220 as the pilot.

NOTE

Do not adjust UCD hunt group settings if using an OAI pure integration.

Cmd

ASHU

Tenant

1

Value

220

221

222

223

Description

Pilot and Port number

Port number

Port number

Port number


If the Live Record feature will be used in the phone system, verify that the system has the following default settings or that the configuration files are updated.

WARNING

If the default settings below are not used, the corresponding settings in the OAI Integration software must be set up accordingly by editing the XML configuration file.

1 Type the AOKC command in the Windows MAT application. The AOKC (OAI

Key Code Data) dialog box appears.

2 Assign the OAI key code data:

The OAI key codes 1 through 14 correspond to AKYD key codes FKY 34 through 47 respectively. By default, the OAI Integration server uses the TMF codes 192-195 for the Live Record commands Record, Pause/Resume, Re-

Record and End, respectively.

■

Set

F-KIND

to

2

.

Set

C-TONE

to

1.

■

3 Save the AOKC key code information.

4 Type AKYD command in the Windows MAT application. The AKYD (Dterm

Key Data) dialog box appears.

Assign the function key data for the desired Dterm station;

■

Assign FKY 34 through 47 to any positions of FKY 1 through 16.

■

The OAI key codes for the NEAX 2400 are FKY 34-47 and by default are assigned to the third row from the top of function keys on the Dterm station. This row contains the function keys with ID 9 to 12.

■

Confirm that the my-line is assigned in order to successfully complete the AKYD command.

5 Click Exit to save the AKYD information.

NEC NEAX 2400

WITH

OAI 169

Configuring

UNIVERGE







Extension = 99995

Password = 12345


NOTE

The settings below apply to all NEC NEAX 2400 phone systems.

Phone settings for OAI integrations with analog ports

Manufacturer

Model


Integration method

NEC

NEAX2400 IMS

4203 and later analog boards and

OAI

OAI

Phone settings for OAI integrations with T1 ports

Manufacturer

Model


Integration method

NEC

NEAX2400 IMS

4203 and later T1 boards and OAI

OAI


Manufacturer

Model


Integration method

NEC

NEAX2400 IMS

HDS R4 and later digital board with

OAI

OAI


Manufacturer

Model


Integration method

NEC

NEAX2400 IMS

Software release 16 or newer with IP ports

OAI


Update

Voice Mail Now .



1 Using Windows Explorer on the UM8500 server, go to the




■


NetIP1=172.16.19.191.

■

The NetIP1 = the IP address of the computer where UM8500 is installed; the default value is set to "localhost" but it should be changed because it is possible for the server machine to have more than one network interface.

4 If using the OAI UCD - LAN MCI integration, under [Configuration], locate

UseInternalParser=no. Change this to UseInternalParser=yes.

5 Click

File > Save

, and then close the configuration INI file.

NEC NEAX 2400

WITH

OAI 171

Installing the

OAI

Integration

Server software

Before configuring the OAI integration, the OAI integration software must be installed on the computer where UNIVERGE UM8500 is installed.




3 Click

Browse



4 Click setup.exe

, then click

Open

.

5 On the Run dialog box, click OK . The installation wizard begins.


Next

.


Name


Next

.



Next

.




To select a predefined template for the integration in the




Start > Run

.

3 Click

Browse


Mail\OAIIntegration\OAI Server XML Templates\Single Server folder on the compact disc. This will show a group of folders that contain predefined sets of

XML configuration files meant to help select the best OAI configuration.


■

For an OAI pure integration, open the

NEC NEAX 2400 - OAI Pure -

No CCIS folder.

■

■

For an OAI UCD - Serial MCI integration, open the

NEC NEAX 2400 -

OAI-UCD - MCI Serial

folder.

For an OAI UCD - LAN MCI integration, open the

NEC NEAX 2400 -

OAI-UCD - MCI LAN folder.

4 From the selected folder, copy and replace the existing AvOAISvr.xml file to the Program Files\Active Voice\OAIIntegration folder on the UNIVERGE

UM8500 server.





Configuring the

OAI

Integration

Server



1 From the Windows taskbar, click Start > All Programs > Active Voice >

OAI Integration > AVOAITray

.



Advanced

.


WARNING


AV OAI Integration Service will automatically install after the procedure is completed.



icon.




PBX-IP: Enter the IP address of the phone system or, if the UM8500 server is connected to the LAN through a different network interface card, enter the IP address of the network interface card. The default value is only an example.

PBX-Port: Enter the OAI monitoring port of the phone system. The default value is 60030 for newer phone systems. Modify the default value only if you know that the phone system is set to a different value.

Tenant: PBX Tenant where the OAI pilot (AMNO number) is defined physically. In case the integration is MCI based, this will be the tenant number where the UCD is configured. This value should match the setting in the phone system configuration. The default value is 1.

Extension: If the template that enables an OAI pure integration (NEC 2400 -

OAI Pure - No CCIS) was selected, enter the CallPilot OAI monitored extension (AMNO number). This extension is usually associated with the auto attendant and is a virtual number. In this case, this will be the monitored number that is called to access the voice messaging system. The default value is just an example.

If one of the templates that enables an OAI UCD - MCI Serial integration

(NEC NEAX 2400 - OAI-UCD - MCI Serial or NEC NEAX 2400 - OAI-UCD -

MCI LAN) was selected, leave this field blank.


5 If the system is using the Live Record feature, in the navigation pane of the configuration file, expand the LiveRecord node, and set the following parameters:

NOTE


The OAI Live Record feature allows users to make real-time recordings of their own conversations. The values in this section must be configured to match the phone system settings.

NEC NEAX 2400

WITH

OAI 173



TMFC-Pause: Enter the Terminal Mode Function Code for the Pause command for Live Record. The default value is 193 as this is the predefined function in the phone system, but can be changed if needed.

TMFC-ReRecord: Enter the Terminal Mode Function Code for the ReRecord command for Live Record. The default value is 194 as this is the predefined function in the phone system, but can be changed if needed.





KC-Rerecord: Enter the OAI Key Code used for the ReRecord command on a Dterm function key. To disable monitoring of the key, enter 0 or a negative number. The default value is 3.

KC-End:

Enter the OAI Key Code used for the End command on a Dterm function key. To disable monitoring of the key, enter 0 or a negative number.




NOTE

Do not complete this step if a template other than the NEC NEAX

2400 - OAI-UCD - MCI Serial template, where the phone system cmd ASYDL Sys 1 Index 833 Bit 0 value is 0, was selected.


Format. Enter the format of the MCI-serial packets expected from the phone system. Enter ICS for regular (ICS/IVS) serial packets, or IMX for expanded (IMX) packets. The default is ICS.

COMPort. Enter the COM number of the serial port. This is the voice server serial port that is connected by the RS-232 cable to the MCI link on the phone system. Accepted values are

COM1

or

COM2

. The default is COM1.

BaudRate. Enter the baud rate used by the serial (RS-232/MCI) communication. The value must be identical to the phone system setting.

Accepted values are 1200 , 2400 , 4800 , 9600 , or the specially defined phone system setting. The default value is 9600.

DataBits.

5

Enter the default phone system data bits. Accepted values are

4

,

,

6

,

7

, or

8


Parity. Enter the parity used by the serial (RS-232/MCI) communication with the phone system. Accepted values are

N

for NONE,

E

for EVEN, or

O

for



StopBits. Enter the stop bits used by the serial (RS-232/MCI) communication with the phone system. Accepted values are 1 , 1.5

, 2, or the specially defined phone system setting. The default value is 1.


7 If using a template that enables the MCI-LAN integration, in the navigation panel of the configuration file, expand the MCI-LAN node.

NOTE


2400 - OAI-UCD-MCI LAN template, where the PBX cmd ASYDL

Sys 1 Index 833 Bit 0 value is 1, was selected.

The settings must match the phone system settings for the MCI LAN connection.

LAN-IP. Enter the IP address of the LAN-MCI port on the phone system.

The default value is just an example and must be changed depending on the phone system.

NOTE

In older revisions of phone systems, the IP address of the LAN-

MCI interface is sometimes different from the IP address of the

OAI, used in the CallPilot1 section.

Format. Enter the format of the MCI-LAN packets expected from the phone system. Enter ICS for regular (ICS/IVS) packets, or IMX for expanded (IMX) packets. The default is IMX.

Parity. Enter the parity or checksum used by the phone system to process the MCI-LAN packets. Accepted values are None , Even , or Odd . The default is Odd.

LocalPort. Enter the local port used by the MCI-LAN integration module for a TCP/IP connection to the phone system. Accepted values are any valid

TCP/IP port. The default is 60120. Do not change this value unless you know that this port is already taken by other applications on the UM8500 server.

DeviceID. Enter the device ID used by the MCI-LAN integration module to identify itself to the MCI interface on the phone system. Accepted values are 0 and 1. The default is 1.




Host. Enter the IP address of the monitored voice mail server. This will be the same IP address entered previously in the configuration ini file. The default value is just an example.

PortRange. Enter the port or range of ports for the phone system tenant hosting the voice mail ports. Ports can be set by entering a single port number, for example xxxx ; a range of numbers, for example xxxx-xxxx ; or a combination or both, for example xxxx-xxxx,x. The default ports are just an example.

Tenant. Enter the PBX tenant number where the voice mail ports are set.



9 Click

File > Save


10 Install the OAI service and test the integration.


NEC NEAX 2400

WITH

OAI 175


OAI service



1 On the OAIGear page, click the

Install Service

icon, or from the Service menu, click Install Service .




NOTE

It is recommended that the same domain administrator account that was used to install the UM8500 software is entered. The

Administrator name might need to be prefaced with the domain.

For example, <domain name>\Administrator.

You can also select to install the OAI Service under a Local System account, or even a different domain account, but this can cause difficulties when troubleshooting any subsequent integration problems.


Start > All Programs > Administrative

Tools > Services .

5


In the details pane, confirm that the AV OAI Integration Server service is listed.



Automatic

.


■

Confirm that



Type 1 in the


field.

■

9 Click

OK



■

■

In the

Services MMC snap-in

, right-click

AV OAI Integration

Server

, then click

Start

, or

Right-click the

AV OAI Server


Start service .









■


■



NEC NEAX 2400

WITH

OAI 177


■

NEC NEAX 2400 or NEC SV7000 with LAN MCI




Requirements ................................................................................ 180




Setting up the trunk board ................................................................... 182



Configuring the UNIVERGE UM8500 for integration .................................. 188


NEC NEAX 2400

OR

NEC SV7000

WITH

LAN MCI 179








2 If the system uses T1 voice messaging ports, set up the digital trunk interface board.

See “ Setting up the trunk board ” on page 182

.



.


See “ Configuring the UNIVERGE UM8500 for integration ” on page 188

.

Requirements

The steps to set up the NEC NEAX 2400 or SV7000 Message Center Interface (MCI) integration with a LAN interface require the following:

Phone System

●

A NEAX 2400 IMX or SV7000 (model T10 or T20) phone system with LAN MCI.

●

A network connection to the UNIVERGE UM8500 server.

●



Analog

T1

Digital





IP-VPS One IP-VPS port for each voice messaging port.



●

A network connection with the phone system.

●


NOTE

●

●



●

UNIVERGE UM8500 installed and ready for the integration as described in the Installation Guide.

●





The LAN MCI integration uses a network connection to transmit the integration information between UNIVERGE UM8500 server and the phone system.

The phone system sends the following information through the LAN connection:

●

The extension of the called party

●

The extension of the calling party, for internal calls, or the phone number of the calling party if it is an external call and the system uses caller ID

●

The reason for the forward, for example the extension is busy, does not answer, or is set to forward all calls

UM8500 uses this information to answer the call appropriately. For example, a call forwarded from a subscriber extension to UM8500 is answered with the personal greeting of the subscriber. If the phone system routes the call to UM8500 without this information, UM8500 answers with the opening greeting.

The UM8500 systems controls message indications by sending on and off codes to the phone system through the LAN connection.


The LAN MCI integration with UNIVERGE UM8500 provides the following features:

●


●

●



®



●

●



NOTE

The MWI over CCIS through LANMCI integration only works if a closed numbering plan is used.

NEC NEAX 2400

OR

NEC SV7000

WITH

LAN MCI 181

Setting up the trunk board

If the phone system uses a T1 line to connect to UNIVERGE UM8500, confirm that the trunk board firmware version is correct, and set the DIP switches before programming the phone system.

To confirm the trunk board firmware version

1 Remove the trunk board from the phone system.

2 Locate the removable, integrated circuit (PROM) with a white label. This

PROM contains the trunk board program, or firmware. The relative location of the PROM may vary, but it is the only PROM with a white label on the trunk board.

3 Confirm that the firmware version printed on the label is “SP-3298 3A 001” or later. If the version is incorrect, update the firmware by replacing the PROM or the trunk board

To set the trunk board switches

❚ Set the switches for the trunk board as shown below:

■

For a 24DTR/DLI trunk board.


■

For a SPADLIC A trunk board.

NEC NEAX 2400

OR

NEC SV7000

WITH

LAN MCI 183


If programming options other than those specified in the following procedure are used, the integration performance might be affected.

NOTE




■

For analog ports, see “ To program the analog ports ” on page 184

.

■

For T1 ports, see “ To program the T1 ports ” on page 184 .

■


■


■


.



.

To program the analog ports


2


.

To program the T1 ports

1 Assign each line circuit an extension number, then add each of the numbers to the UCD group.

2


.




SFI

10

103

104

Service feature

Call hold


Blind transfer

2 Assign a value of

26



4


.





3 Assign them successive VPS channels, starting with IP VPS CH= 0.

4 Write down the VPS ID value of the voice messaging ports, so the value is available when the UNIVERGE UM8500 installation wizard asks for it.

CAUTION

●

●


VPS ID.



SFI

10

103

Service feature

Call hold


Blind transfer 104


NOTE


CAUTION


7


.







SFI

10

103

Service feature

Call hold


NEC NEAX 2400

OR

NEC SV7000

WITH

LAN MCI 185

186

SFI

104

Service feature

Blind transfer


NOTES

●

●



CAUTION


6


.


1 Set the interface type for MCI to LAN using command ASYDL, index 833, bit b0 and b1 must be set to 1.

NOTE

In a NEC Fusion network, the phone system that contains the extensions of the voice messaging ports must be the one that also sends the integration data to the UNIVERGE

UM8500 through the LAN MCI module.

2 Program each phone to forward calls to the UCD pilot number assigned to the voice messaging ports based on the UM8500 call transfer type:



■

The extension is busy or,

■


Supervised transfer. Program the phone to forward calls to the UCD pilot number only when the call is not answered. Confirm that call forwarding is disabled when extension is busy.



1 17 b4

28

34 b0–4 b5 b1–4

60

63

69 b3 b0 b0

70

77

78 b0 b2 b0 b1



0

1

0




0

1

1

1

0

1

1











238

246

400 b0–7 b3 b2

2 6

7 b0 b1


0

0

1

1

0

Lamp flash rate


Calling number information sent to

MCI

MCI in service when terminating to a

UCD group


Programming system data local data


1 641 b1

832

833 b0–7 b0 b1


0/1

1

0/1: MCI/IMX station number/phone number


1 Interface type for MCI:

0/1 = RS-232C interface/LAN interface

0/1: ICS/IMX format

NEC NEAX 2400

OR

NEC SV7000

WITH

LAN MCI 187

Configuring the

UNIVERGE


After ensuring that the messaging system server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedures to confirm that the integration is enabled, to configure the LAN MCI parameters, and to configure the UNIVERGE UM8500 ports.


1 Click

Start > All Programs > UNIVERGE UM8500

>

Edit Switch

.


OK

.


Extension = 99995

Password = 12345


Phone settings for integrations with analog ports

Parameter

Manufacturer

Model


Integration


NEC

NEAX 2400 IMS

4203 and later with analog boards and LANMCI

LANMCI

Phone settings for integrations with digital ports

Parameter

Manufacturer

Model


Integration


NEC

NEAX 2400 IMS

4203 and later with digital boards and LANMCI

LANMCI

Phone settings for integrations with T1 ports

Parameter

Manufacturer

Model


Integration


NEC

NEAX 2400 IMS

4203 and later with T1 boards and

LANMCI

LANMCI

Phone settings for integrations with IP Terminal or IP-VPS ports

Parameter

Manufacturer

Model


Integration


NEC

NEAX2400 IMS

Software Release 16 or later with

IP ports

LANMCI


Update

Voice Mail Now

.


To configure LAN MCI parameters


2 Click Start > Programs > UNIVERGE UM8500 group > Edit Switch

Utility

.

3 Ensure the current phone system file is correct and then click Edit this

Switch Configuration

.

4 In the Switch Configuration window, click the Integration tab.

5 In the PBX Connection Settings section, enter the IP address of the phone system that provides UNIVERGE UM8500 server with the integration data.

6 Enter the type of parity check used for LANMCI module in phone system, this can be odd or even, in Parity field. See the command ASYD, index 34, b1 through b4.

7 Enter the ID number of a free LANMCI device in

Device ID

field. NEC NEAX

2400 and SV7000 offer 2 devices (

0

and

1

) and UM8500 can connect and receive MCI (Message Center Interface) data from either.

8 If the phone system is configured to use office codes for internal extensions, the office code must be entered in the Ignored Prefixes and Ignored VM

Prefixes

fields of the

Edit Switch Utility > Integration

tab. To check whether the phone system uses office codes:

■

Use command ASYD, confirm that index 240, bit b4 is set to 0.

■

Write down the office code that the phone system uses for internal calls.

■

■

Check to see if the phone system is not set to remove the office code from

MCI packets, see the ASYD command, index 370, bit b1 is set to 0.

Return to Edit Switch Utility > Integration tab. Enter the office code recorded above in the

Ignored Prefixes

field and

Ignored VM

Prefixes field. Otherwise, leave the two edit boxes blank (ASYD, index

240, bit b4 is not set to 0 or ASYD, index 370, bit b1 is not set to 0).

NOTE

An office code is usually introduced to distinguish the extensions of different phone systems that communicate through a CCIS connection. This office code can not be dialed; it appears only in the integration data and on the screen display of the phones for calls over CCIS.

9 Leave the other settings at the default values and then click

OK

to save the changes and close Edit Switch utility.



●


●

For analog, T1, or digital ports, see “ To configure Analog, T1 or Digital ports ” on page 190

.

NEC NEAX 2400

OR

NEC SV7000

WITH

LAN MCI 189









Add

to add a new port.



6 If the system uses one or more IP PADs, under Manage Gateways, click Add .

Enter the


Has DSP


7 Click

OK



To configure Analog, T1 or Digital ports



3 Go to

System > Ports



■

NEC UNIVERGE SV7000/

SV7000MPS with IP Protims




Requirements ................................................................................ 192






NEC UNIVERGE SV7000/SV7000MPS

WITH

IP P

ROTIMS 191










.



.

Requirements

The steps to set up the NEC SV7000/SV7000MPS IP Protims integration require the following:

Equipment

● All Dterm

®


SV7000/SV7000MPS phone system

● UNIVERGE SV7000/SV7000MPS installed and ready for the integration as described in the phone system documentation.

●

Password encryption type for IP extensions is MD5, see command ASYDL, index 848, b7=0.

●


NOTE




● If the G729 codec is used, the Sipro Lab G729 codec driver must be installed in the voice mail server. The installation file for this driver is named sl_g729a_setup.exe and can be found in the Voice Mail\Utilities folder on the


●





SV7000/SV7000MPS IP Protims integration uses a network connection to connect messaging system server with the phone system. Each voice messaging port emulates an IP-VPS extension. The communication between the parties is facilitated by a series of Voice over IP (VOIP) protocols, such as DRS, Protims, RTP,



The SV7000/SV7000MPS IP Protims integration with UNIVERGE UM8500 provides the following features:

●

●




Outlook

®


●

●



●



WITH

IP P

ROTIMS 193



NOTE

The following procedures are written on the assumption that you will use the SV7000/SV7000MPS PCPro Software to program the phone system.


1 Make sure that the SV7000/SV7000MPS phone system has licenses for using

IP extensions by using the DPTR command.





CAUTION


VPS ID.

4 Write down the MWI analog codes that the SV7000/SV7000MPS phone system uses for turning the phones lamps on and off. These codes are needed when configuring UM8500 to work with the integration.

NOTE

The SV7000/SV7000MPS phone system may not have any settings made to use codes for MWI analog operations. If this is the case, use the ANPD and ASPA commands to set “SRV=SSCA” and

“SIDA=54 / 55.”



SFI

10

103

Service feature

Call hold


Blind transfer 104



NOTE



Configuring

UNIVERGE







3 In the

Integration


IP Protims

.





Parameter

Manufacturer

Model


Integration


NEC

UNIVERGE SV7000/

SV7000MPS

IP Protims ports display like

DTERM_E


DTERM_III

VOIP-Protims

NOTE


Check the parameter ASYDL 672. If bit b1=1, the software version must be “IP Protims ports display like DTERM_E". Otherwise, the software version must be "IP Protims ports display like

DTERM_III".

6 Enter the MWI analog codes that the SV7000/SV7000MPS phone system uses for turning the phones lamps on and off. Save the changes.







Add

to add a new port.

■



Add

.

■


13 Click

OK






WITH

IP P

ROTIMS 195

16 Go to

System

>

Ports






■

NEC UNIVERGE SV7000 with

OAI




Requirements ................................................................................ 199










NEC UNIVERGE SV7000

WITH

OAI 197



NEC PBX systems using a TCP/IP link between the UNIVERGE UM8500 server and the PBX. OAI Integration can be used with digital, analog, T1, or IP lines and requires that the OAI Integration server is installed.






.



.



.



.






Requirements

The steps to set up the UNIVERGE SV7000 with OAI integration require the following:

Phone System

●

A UNIVERGE SV7000 phone system.

●


●



Analog

T1





IP Terminal One IP Terminal port for each voice messaging port (TEC12).

IP-VPS One IP-VPS port for each voice messaging port

(TEC26).


●


●


NOTE

●

●



●



●


●


NEC UNIVERGE SV7000

WITH

OAI 199



Application Interface (OAI) to integrate with the NEC UNIVERGE SV7000 or

SV7000 MPS phone systems. The OAI integration is established over a TCP/IP link between the messaging system and the NEC phone system.



●

●

OAI pure integration. This type of integration uses only the TCP/IP link to connect to the phone system. It has an OAI monitoring slot opened with the phone system and dispatches calls to enabled voice messaging systems. This type of OAI Integration provides the most efficient load balancing capability by dispatching new incoming calls from a monitored number or the voice mail pilot to free voice mail ports.

OAI UCD - LAN MCI integration. The OAI Integration server uses complementary Message Center Interface (MCI) integration capabilities through the TCP/IP interface. The complementary MCI integration feature of the OAI Integration server is not a genuine OAI integration. The integration does work in Common Channel Interoffice Signaling (CCIS) networked environments between multiple NEC phone systems when the remote phone systems do not have OAI or their software revision does not feature callforwarding information in the OAI layer. The MCI link is used as complementary integration support for situations where the OAI layer does not provide full integration, such as in older, legacy phone system environments.


The UNIVERGE SV7000 OAI integration with UNIVERGE UM8500 provides the following features:

●


●

●



®



●

●

●









NOTE


To set up the UNIVERGE SV7000

1 Use the following table to configure the phone system OAI settings for integration:


ASYD 1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

2

ASYDL 1

RSVI

1

4

17

19

27

27

31

63

63

79

80

86

186

241

241

299

370

439

449

2

864

864

SVI 1650

SVI 1755

SVI 1760

4

0

5

4

6

2

6

7

6

2

6

0

2

3

2

0

0

3

5

0

4

1

1

1

0

0

1

1

0/1

0

1

0

1

1

1

0

1

1

1

1

1

1

1

1

1

59

15

20

00

00

06

C1

C1

00

04

93

61

0E

00

00

01

01

08

2B

11

11

1

1

1

Enable RCS Check from OAI


0 = Enable ETF, 1 = Disable

ETF

0 = Enable MCI, CCIS, ISDN,

MW, 1 = Disable MCI, CCIS,

ISDN, MW

0 = Enable OAI, 1 = Enable

OAI


Enable Call Fwd detail in STS

SMFN


Internal OAI

0 = Enable OAI/ACD services,

1 = Disable OAI/ACD services


Leave OAI display





Must be 0



CCIS


ISDN trunk

Enable loop release

Internal IP/ACDP in Service

(SVI 1758)

0 = No, 1 = Yes




(normal)


SMFN

Call Fwd reason enhancement

(over CCIS)


NEC UNIVERGE SV7000

WITH

OAI 201

2 If using an OAI pure integration, use the following table to configure the OAI pilot number. In the example below, extension 299 is the voice mail pilot number:

Command (Description) Parameter

AMNO (Assignment of Monitored Number) A/G

TN

MNO

NMI

MFC

UCD

Value

1

0

0

A

1

299

3 If using the OAI UCD-LAN MCI integration, use the following table to configure Message Center Interface (MCI). If using an OAI pure integration, skip this step. The following commands enable MCI over LAN. The settings made here also need to be enabled in the OAI Server software.

Cmd

ASYDL 1

ASYD

Sys Index Bit Value Sample Description

1

1

1

1

1

833

833

834

834

246

400

0

1

0

1

3

2

1

1

1

1

1

1

03

03

03

03

08

04

MCI type:

0 = IOC (Input-Output Card) this means no MCI

1 = LAN

MCI text format:

0 = ICS

1 = IMX


0 = No

1 = Yes


0 = No

1 = Yes

MCI Expansion:

0 = Normal

1 = Expanded

Expanded MCI with ANI Data:

0 = No

1 = Yes

4 If using the OAI UCD-LAN/Serial MCI integration, use the following table to set up the UCD hunt group. In the example below, the UCD group is extensions 220-223, with 220 as the pilot.

NOTE


Cmd Tenant

ASHU 1


220

221

222

223


Port number

Port number

Port number



If the Live Record feature will be used in the phone system, verify that the system has the following settings or that the configuration files are updated. The settings presented below are the default settings that the OAI server can use.

WARNING


1 Type the AOKC command in the Windows MAT application. The AOKC (OAI



The OAI key codes 1 through 14 correspond to AKYD key codes FKY 34 through 47 respectively. By default the OAI Integration server uses the TMF codes 192-195 for the Live Record commands Record, Pause/Resume, Re-


■

Set

F-KIND

to

2

.

Set

C-TONE

to

1

.

■


4 Type the AKYD command in the Windows MAT application. The AKYD

(Dterm Key Data) dialog box appears.

Assign the function key data for the desired Dterm station:

■

Assign FKY 34 through 47 to any positions of FKY 1through 16.

■

The OAI key codes for the NEAX 2400 are FKY 34-47 and by default are assigned to the third row from the top of function keys on the Dterm station. This row contains the function keys with ID 9 to 12.

■


5 Click Exit to save the AKYD information.

NEC UNIVERGE SV7000

WITH

OAI 203

Configuring

UNIVERGE


After ensuring that the UNIVERGE UM8500 server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled.

To confirm the integration is enabled




Extension = 99995

Password = 12345


NOTE

The settings below apply to all NEC UNIVERGE SV7000 phone systems.

Phone settings for OAI integrations with analog ports

Manufacturer NEC

Model NEAX2400 IMS

Specific version or country 4203 and later analog boards and OAI

Integration method OAI

Phone settings for OAI integrations with T1 ports

Manufacturer

Model

NEC

NEAX2400 IMS

Specific version or country 4203 and later T1 boards and OAI



Manufacturer NEC

Model NEAX2400 IMS

Specific version or country HDS R4 and later digital board with OAI



Manufacturer

Model

NEC

NEAX2400 IMS

Specific version or country Software release 16 or newer with IP ports



Update

Voice Mail Now .







■

Replace the NetIPI with the exact IP address that the computer is using to access the same LAN as the phone system.

Example: NetIP1=172.16.19.191

.

■

The NetIP1 = the IP address of the computer where UM8500 is installed; the default value is set to "localhost" but it should be changed because it is possible for the server machine to have more than one network interfaces.


UseInternalParser=no . Change this to

UseInternalParser=yes .

5 Click File > Save , and then close the configuration INI file.

NEC UNIVERGE SV7000

WITH

OAI 205

Installing the

OAI

Integration

Server software

Before configuring the OAI integration, the OAI integration software must be installed on the computer where the UNIVERGE UM8500 is installed.



2 Click Start > Run .

3 Click

Browse



4 Click setup.exe, then click

Open

.



Next

.


Name


Next

.



Next

.








Start > Run

.

3 Click

Browse




■

■

If using the OAI pure integration, open the

NEC SV7000 - OAI Pure -

No CCIS

folder.

If using the OAI UCD - LAN MCI integration, open the NEC SV7000 -

OAI-UCD - MCI LAN

folder.


UM8500 server.

The Program Files folder is usually found on the partition where the Microsoft




Configuring the

OAI

Integration

Server




OAI Integration

>

AVOAITray

.

The OAIS icon appears in the notification area, the system tray.


Advanced

.


WARNING





icon.




PBX-IP. Enter the IP address of the phone system. The default value is only an example.

PBX-Port. Enter the OAI monitoring port of the phone system. The default value is 60030 for newer phone systems. Modify the default value only if you know that the phone system is set to a different value.

Tenant. PBX Tenant where the OAI pilot or AMNO number is defined physically. If using the OAI-UCD MCI LAN integration, this will be the tenant number where the UCD is configured. This value should match the setting in the phone system configuration. The default value is 1.

Extension. If the template that enable an OAI pure integration (NEC

SV7000 - OAI Pure - No CCIS) was selected, enter the CallPilot OAI monitored extension or AMNO number. This extension is usually associated with the auto attendant and is a virtual number. In this case, this will be the monitored number that is called to access the voice messaging system. The default value is just an example.

If the template that enables an OAI UCD - MCI LAN integration (NEC SV7000

- OAI-UCD - MCI LAN) was selected, leave this field blank.


5

If the system uses Live Record, in the navigation pane of the configuration file, expand the LiveRecord node, and set the following parameters:

NOTE



Enabled. This Enables/Disables the Live Record functionality. The default value is True.

NEC UNIVERGE SV7000

WITH

OAI 207

208

TMFC-Record. Enter the Terminal Mode Function Code for the Record command for Live Record. The default value is 192 as this is the predefined function in the phone system, but can be changed if needed.

TMFC-Pause.

Enter the Terminal Mode Function Code for the Pause command for Live Record. The default value is 193 as this is the predefined function in the phone system, but can be changed if needed.

TMFC-ReRecord. Enter the Terminal Mode Function Code for the ReRecord command for Live Record. The default value is 194 as this is the predefined function in the phone system, but can be changed if needed.

TMFC-End. Enter the Terminal Mode Function Code for the End command for Live Record. The default value is 195 as this is the predefined function in the phone system, but can be changed if needed.

KC-Record. Enter the OAI Key Code used for the Record command on a


KC-Pause. Enter the OAI Key Code used for the Pause/Resume command on a Dterm function key. To disable monitoring of the key, enter 0 or a negative number. The default value is 2.

KC-Rerecord. Enter the OAI Key Code used for the ReRecord command on a


KC-End:. Enter the OAI Key Code used for the End command on a Dterm function key. To disable monitoring of the key, enter 0 or a negative number.


ToggleStartStop. This feature allows the user to press a single key to start, stop, or restart a Live Record session. To enable the feature, enter True. To disable the feature, enter False. The default value is True.


NOTE

Do not complete this step if a template other than the NEC

SV7000 - OAI-UCD-MCI LAN template, where the PBX cmd ASYDL

Sys 1 Index 833 Bit 0 value = 1, was selected.

The settings must match the settings for the phone system for the MCI LAN connection.

LAN-IP. Enter the IP address of the phone system. This should be the same as the address entered in the CallPilot1 section under the PBX-IP. The default value is just an example and must be changed to match the phone system setting.


Parity. Enter the parity or checksum used by the phone system to process the MCI-LAN packets. Accepted values are None , Even , or Odd . The default is Odd.

LocalPort. Enter the local port used by the MCI-LAN integration module for a TCP/IP connection to the phone system. Accepted values are any valid TCP/

IP port. The default is 60120. Do not change this value unless you know that this port is already taken by other applications on the UNIVERGE UM8500 server.






Host. Enter the IP address of the monitored UNIVERGE UM8500 server. This will be the same IP address entered previously in the configuration ini file.

The default value is just an example.

PortRange. Enter the port or range of ports for the PBX tenant hosting the voice mail ports. Ports can be set by entering a single port number, for example xxxx ; a range of numbers, for example xxxx-xxxx ; or a combination or both, for example xxxx-xxxx,x . The default ports are just an example.




8 Click

File > Save




NEC UNIVERGE SV7000

WITH

OAI 209


OAI service




Install Service





NOTE

It is recommended that the same domain administrator account that was used to install the UNIVERGE UM8500 software is entered. The Administrator name might need to be prefaced with the domain. For example, <domain name>\Administrator.



4 Click

Start > All Programs > Administrative Tools > Services

.



6 Right-click

AV OAI Integration Server

, then click

Properties

.


Automatic

.

8 Click the Recovery tab, then do the following:

■

Confirm that Restart the Service is selected for each failure attempt.

Enter 1 in the Restart service after field.

■

9 Click

OK



■

■

In the


, right-click


Server , then click Start , or

Right-click

AV OAI Server


Start service

.








■



■



NEC UNIVERGE SV7000

WITH

OAI 211


■

NEC UNIVERGE SV8300 with IP

Protims




Requirements ................................................................................ 214






NEC UNIVERGE SV8300

WITH

IP P

ROTIMS 213






Verify that all equipment, phone system, and messaging system server


2 Program the phone system.


.



.

Requirements

The steps to set up the NEC SV8300 IP Protims integration require the following:

Equipment

●

All Dterm

®


SV8300 phone system

●

UNIVERGE SV8300 software release 4.0 or newer installed and ready for the integration as described in the phone system documentation.

● Password encryption type for IP extensions is MD5, see command CM08

YY=517 on 0.

●


NOTE



●

If the phone system uses G729 codec, the Sipro Lab G729A codec driver must be installed on the messaging system server. The installation file for this driver is named sl_g729a_setup.exe and can be found in the Voice

Mail\Utilities folder on the Installation disc.





SV8300 IP Protims integration uses a network connection to connect messaging system server with the phone system. Each voice messaging port emulates an IP

Terminal extension. The communication between the parties is facilitated by a series of Voice Over IP (VOIP) protocols, such as DRS, Protims, RTP, H245, Voice control, used for call signaling and voice streaming, some of them being NEC proprietary protocols.


The SV8300 IP Protims integration with UM8500 provides the following features:

●


●

●



Outlook

®



●

●



NEC UNIVERGE SV8300

WITH

IP P

ROTIMS 215



NOTE

The following procedures are written with the assumption that you will use the SV8300 PCPro Software to program the phone system.


1 Make sure that the SV8300 phone system has licenses for using IP extensions using command F88 and the information in the following table:

For

VoIP Channels

IP Trunk

IP Ports

SIP TRK Channels (if used)

STD SIP Phone (if used)

SIP Trunk (if used)

Use

F88>010

F88>011

F88>012

F88>017

F88>024

F87>173

The following example can be used as a guideline for setting up IP or passwords:

CM 08>516> x sets whether or not you want to use a password for IP station login (usually same as extension)

CM 0B00>00> ip address of VOIP

CM 0B00>01> voip subnet

CM 0B00>02> voip gateway

CM 0B2 xx >00> IPLA addresses (where xx is the unit number)

CM1290>ip_ext>CCC clears the MAC address of phones so a different phone can log on to that extension.

2 Configure the voice messaging ports as IP Terminal extensions, the default IP extensions type.

The following example reflects programming eight ports, 3901-3907, and the

VM pilot, 3999. Use this example as guide for programming the PBX: a b c d e f

CM 10-01>F3900-F3907

CM 11>0000>3999

CM E50>3999>0

Assigns station numbers (VM Ports)

Assigns the VM pilot as a virtual number

Makes Busy the VM Pilot number

CM 1324>Sta#(3900-3907)>0

CM 1359>Sta#(3900-3907)>0

DTMF passing SIP to IP DTerm

DTMF passing SIP to IP DTerm

CM 1303> (all stations - not the voicemail ports) >0 Allows MWI g

CM 08>517>0 MD5 encryption

CM 08>702>0 h CM 08>703>0

CM 08>704>0

CM 08>706>0 i

CM 08>710>0

Build UCD Group:

CM 170>3999>3900 Create a loop pointing Pilot to first Port


CM 170>3900>3901 Point each port to the next.

CM 170>3901>3902CM 170>3902>3903

CM 170>3903>3904CM 170>3904>3905

CM 170>3905>3906CM 170>3906>3907

CM 170>3907>3999 Finally point last port back to pilot.

j k

CM 171>3999>1 Assigns Pilot number as a UCD Pilot

Assign Pilot and ports to a UCD group number:

CM 172>3999>00

CM 172>3900>00

CM 172>3901>00

CM 172>3902>00

CM 172>3903>00

CM 172>3904>00

CM 172>3905>00

CM 172>3906>00

CM 172>3907>00 l

CM 5115>01>3999 Assigns the UCD Pilot number to the tenant number m

CM 5110>01>3999 n o

CM 5118>01>3999

CM 200>*9>A040 Allows MWI lamp ON (example of code) p q

CM 200>#9>A041 Allows MWI lamp OFF (example of code)

CM 200>*4>A006 Allows executive override for Live Record - If needed (example of code) r CM 9000> xxxx ,01> xxxx Sets the prime line on button 1, where xxxx is the IP extension numbers (3901-3907 in this example) s Enable VM Softkeys:

CM 1337>3900>0 Enables VM Softkey feature for VM Ports only

CM 1337>3901>0

CM 1337>3902>0

CM 1337>3903>0

CM 1337>3904>0

CM 1337>3905>0

CM 1337>3906>0

CM 1337>3907>0 t CM 08>715>0 Enable Softkey call screening system wide

3 Make sure that the following service features are enabled in the phone system:

■

Call hold

■

Assignment of no answer timer for blind transfer to station or blind transfer attendant

■

Blind transfer

4 Set the same location ID for all voice messaging ports and set either or both of the codecs G711, U-Law or A-Law, and G729A with any payload your system may need (10, 20, 30, or 40).

NEC UNIVERGE SV8300

WITH

IP P

ROTIMS 217

Use the following example:

Priority Codec List

CM 42>100>priority codec 1 for codec list 0 (G.711u,

G.711a, G.722 (wide band), G.723.1, G.729a)


G.711a, G.722 (wide band), G.723.1, G.729a)


G.711a, G.722 (wide band), G.723.1, G.729a)


G.711a, G.722 (wide band), G.723.1, G.729a)

CM 42>110>priority payload 1 for codec list 0 (10ms,

20ms, 30ms, 40ms)


20ms, 30ms, 40ms)


20ms, 30ms, 40ms)


20ms, 30ms, 40ms)


Configuring

UNIVERGE







3 In the

Integration


IP Protims

.





Parameter

Manufacturer

Model


Integration


NEC

UNIVERGE SV8300

DTERM-IP Ports

VOIP-PROTIMS

6 Enter the MWI analog codes that the SV8300 phone system uses for turning the phones lamps on and off. Save the changes.





10 Set the general functionality for the ports as Terminal.

11 Under

Manage ports

, click

Add

to add a new port.



Add

.


13 Click

OK





16 Go to

System

>

Ports


Port Table section of the page. If the extensions are incorrect, stop UNIVERGE

UM8500, verify the phone system settings made for the voice messaging

ports, see “ To program the IP voice messaging ports in the phone system ” on page 216

, and use the VOIPAdmin tool to make the necessary adjustments.

NEC UNIVERGE SV8300

WITH

IP P

ROTIMS 219


■

NEC UNIVERGE SV8300 using

OAI




Requirements ................................................................................ 223










NEC UNIVERGE SV8300

USING

OAI 221



NEC phone systems using a TCP/IP link between the messaging system server and the phone system. OAI Integration can be used with IP lines and requires that the

OAI Integration server is installed.




Verify that all phone systems and messaging system server requirements have


.



.



.



.






Requirements

The steps to set up the NEC UNIVERGE SV8300 using OAI integration require the following:

Phone System

●

A UNIVERGE SV8300 phone system

●

A network connection to the messaging system server.

●

One IP terminal port for each voice messaging port.


●


●



●


●


NEC UNIVERGE SV8300

USING

OAI 223



Application Interface (OAI) to integrate with NEC phone systems including

UNIVERGE SV8300. The OAI integration is established over a TCP/IP link between the messaging system server and the NEC phone system.



●

●

OAI pure integration . This type of integration uses only the TCP/IP link to connect to the phone system. It has an OAI monitoring slot opened with the phone system and dispatches calls to the enabled voice messaging systems.

This type of OAI Integration provides the most efficient load balancing capability by dispatching new incoming calls from a monitored number, the voice mail pilot, to free voice mail ports.

OAI UCD - Serial MCI integration . The OAI Integration Server uses complementary Message Center Interface (MCI) integration capabilities through the serial interface. The complementary MCI integration feature of the OAI Integration Server is not a genuine OAI integration. The integration does work in Common Channel Interoffice Signaling (CCIS) networked environments between multiple NEC phone systems when the remote phone systems do not have OAI or their software revision does not feature callforwarding information in the OAI layer. The MCI link is used as complementary integration support for situations where the OAI layer does not provide full integration, such as in older, legacy phone system environments.


The SV8300 OAI integration with UNIVERGE UM8500 provides the following features:

●


●

●



®



●

●

●







If programming options other than those supplied in the following procedures are used, the integration’s performance might be affected.

NOTE

The following procedures are written with the assumption that you will use the SV8300 PCPro software to enter the settings presented in the procedures.


IMPORTANT



1 Verify that t he 9800,8,n,1 serial communication parameter settings are set as described in the table below. If a parameter is not the same, change it to the setting in the table.

Command

0401>01>0

08>708>0

08>025>0

08>443:1-0

4000>0>10

4001>0>1

4002>0>1

4004>0>0

4008>0>4

Description





DTMF (1) (!)

Function = MCI

Data length = 8 bit


Stop bit = 1




1 Verify that t he IP Address is set per the phone system configuration,

Example 172.16.19.61.

2 Verify that t he Subnet mask is set per the phone system configuration,

Example 255.255.255.0.

3 Add the non-default extensions lines (non-default hardware LENS): 224-239.

4 Verify that t he OAI pilot is set per the phone system configuration, for example 299.

5 Verify that t he monitored extensions or voice ports are set per the phone system configuration, for example 208-231.

6 Verify that t he monitored DTerm Function Keys on extension 201 set per the phone system configuration, for example 09-12 (function codes F1032-

F1035; Terminal Mode Facility codes 192-195).

NEC UNIVERGE SV8300

USING

OAI 225

7 Verify that t he OAI monitoring slot 60030, in the OAI server configuration according to the OAI XML template chosen, is set to:

Command Description

0B00>00>172016019061 Assign IP address: 172.16.19.61

0B00>01>255255255000 Assign subnet mask: 255.255.255.0

10>024>224

10>025>225

Add non-default hardware LENS for the range

224-239

10>026>226

through

10>039>239

NOTE

11>000>299




NOTE

171>299:3

171>208:3

171>209:3

171>210:3

through





171>231:3

NOTE

172>299:NONE-00




D70>F1032>NONE-192

D70>F1033>NONE-193

D70>F1034>NONE-194

D70>F1035>NONE-195

9000>201,09>F1032

9000>201,10>F1033

9000>201,11>F1034

9000>201,12>F1035

08>045>0






For the ',' (comma) press the < Transfer > button;




08>046>0 Executive Override beep:





IMPORTANT




1 Verify that t he UCD group is set to: 220-223.

2 Verify that t he UCD pilot is set to: 220.

Command

170>220:NONE-221

170>221:NONE-222

170>222:NONE-223

170>223:NONE-220

172>220:NONE-01

172>221:NONE-01

172>222:NONE-01

172>223:NONE-01

171>220:0-1

1310>220:0

1310>221:0

1310>222:0

1310>223:0

Description








WARNING!




09

10

11

12

Dterm

Function

Key

Function

Code

F1032

F1033

F1034

F1035

Terminal Mode

Facility (TMF)

Code

192

193

194

195

LiveRecord

Function

Record

Pause/Resume

Re-record

End



3 The Executive Override code programmed on the command 200>A4>A006, for example, should match the BargeInCode parameter setting in the

UNIVERGE UM8500 integration file. In this case the code is *4 and the

UM8500 entry is BargeInCode = X,&,*4.

NEC UNIVERGE SV8300

USING

OAI 227

Configuring

UNIVERGE





2 Click

Start > Programs > UNIVERGE UM8500 group > Edit Switch

Utility .

Ensure that the current phone system settings are correct according to the phone system version and port types.


Manufacturer

Model


Integration method

NEC

UNIVERGE SV8300

DTERM IP Ports

OAI

3 If the current settings are not correct, select the correct ones and then click

Edit this switch configuration

. Write down the name of the ini file that is listed in the title bar. Click OK to close this window.

4 Click

Update Voice Mail Now

to apply the changes and close Edit Switch utility.






■


NetIP1=172.16.19.191.

■ The NetIP1 = the IP address of the computer where UNIVERGE UM8500 is installed; the default value is set to "localhost" but it should be changed because it is possible for the server machine to have more than one network interface.

4 Click

File > Save



Installing the

OAI

Integration

Server software

Before configuring the OAI integration, the OAI integration software must be installed on the computer where the messaging system is installed.




3 Click

Browse



4 Click setup.exe, then click

Open

.



Next

.


Name


Next

.



Next

.








Start > Run

.

3 Click

Browse




■

For UNIVERGE SV8300 phone systems using OAI pure integration, open the

NEC IPS 2000 - OAI Pure - No CCIS

folder.

■

For UNIVERGE SV8300 phone systems using OAI UCD - Serial MCI integration, open the

NEC IPS 2000 - OAI-UCD - MCI

folder.

NOTE

The files used for the UNIVERGE SV8300 OAI integration are the same as those used for the NEC IPS 2000 OAI integration.

4 From the selected folder, copy and replace the existing AvOAISvr.xml file to the

Program Files\Active Voice\OAIIntegration

folder on the

UM8500 server.




NEC UNIVERGE SV8300

USING

OAI 229

Configuring the

OAI

Integration

Server




OAI Integration

>

AVOAITray

.



Advanced

.


WARNING!





icon.




PBX-IP: Enter the IP address of the phone system, or if the phone system is connected to the same LAN as the UM8500 server through a different network interface card, enter the IP address of the network interface card. The default value is only an example.

PBX-Port: Enter the OAI monitoring port of the phone system. The default value will be 60030 for a UNIVERGE SV8300 phone system. Modify the default value only if you know that the phone system is set to a different value.

Tenant: PBX Tenant where the OAI pilot or AMNO number is defined physically. If the integration is MCI based, this will be the tenant number where the UCD is configured. This value should match the one in the phone system configuration. The default value is 1.

Extension: If one of the templates that enables an OAI UCD - MCI Serial integration, such as NEC IPS 2000 - OAI-UCD - MCI was selected, this field can be left blank according to the predefined settings.

If one of the templates that enables an OAI pure integration, such as NEC IPS

2000 - OAI Pure - No CCIS, was selected, then enter the CallPilot's OAI monitored extension. If the extension is a virtual number associated with the auto attendant, this will be the monitored number that is called to access the voice messaging system. The default value is just an example.

Leave all other parameters on their default values.

5 If the system is using the Live Record feature, in the navigation pane of the configuration file, expand the LiveRecord node, and set the following parameters:

NOTE






TMFC-Pause:

Enter the Terminal Mode Function Code for the Pause command for the Live Record. The default value is 193 as this is the predefined function in the phone system, but can be changed if needed.

TMFC-ReRecord: Enter the Terminal Mode Function Code for the

ReRecord command for Live Record. The default value is 194 as this is the predefined function in the phone system, but can be changed if needed.





KC-Rerecord: Enter the OAI Key Code used for the ReRecord command on a Dterm function key. To disable monitoring of the key, enter 0 or a negative number. The default value is 3.

KC-End: Enter the OAI Key Code used for the End command on a Dterm function key. To disable monitoring of the key, enter 0 or a negative number.




NOTE

Do not complete this step if a template other than the NEC IPS

2000 OAI-UCD-MCI template or the NEC 2000 IVS-OAI-UCD-MCI template was selected.


Format: Set the format of the MCI-Serial packets expected from the phone system. Enter ICS for regular (ICS/IVS) serial packets, or IMX for expanded

(IMX) packets. The default is ICS.

COMPort: Enter the COM number of the serial port. This is the voice server serial port that is connected by the RS-232 cable to the MCI link on the phone system. Accepted values are

COM1

or

COM2


BaudRate:

Enter the baud rate used by the serial (RS-232/MCI) communication. The value must be identical to the phone system setting.


DataBits:

5

,

6

,

7

, or

8

Enter the default phone system data bits. Accepted values are


4 ,

Parity: Enter the parity used by the serial (RS-232/MCI) communication with the phone system. Accepted values are

N

for NONE,

E

for EVEN, or

O

for


StopBits: Enter the stop bits used by the serial (RS-232/MCI) communication with the phone system. Accepted values are

1

,

1.5

,

2,


NEC UNIVERGE SV8300

USING

OAI 231




Host: Enter the IP address of the monitored UM8500 server. This will be the same IP address entered previously in the configuration ini file. The default value is just an IP example.

PortRange: Enter the port or range of ports for the phone system tenant hosting the voice mail ports. Ports can be set by entering a single port number, for example xxxx ; a range of numbers, for example xxxx-xxxx ; or a combination or both, for example xxxx-xxxx,x . The default ports are just an example.

Tenant: Enter the phone system tenant number where the voice mail ports are set. The default value is 1.


8 Click

File > Save


9

Install the OAI service and test the integration. See “ Installing and starting the

OAI service ” on page 233 .



OAI service



1 On the OAIGear page, click the Install Service icon, or from the Service menu, click Install Service .




NOTE

It is recommended that the same domain administrator account that was used to install the messaging system software is entered. The Administrator name might need to be prefaced with the domain. For example, <domain name>\Administrator.




Start

>

All Programs

>

Administrative

Tools > Services .





Automatic

.


■

Ensure that



Enter 1 in the


field.

■

9 Click

OK



■

■

In the Services MMC snap-in , right-click AV OAI Integration

Server

, then click

Start

, or

Right-click the

AV OAI Server


Start service

.








■


NEC UNIVERGE SV8300

USING

OAI 233

■




■


Direct Digital




Requirements ................................................................................ 236






NEC UNIVERGE SV8500

WITH

D

IRECT

D

IGITAL 235










.



.

Requirements

The steps to set up the NEC UNIVERGE USV8500 direct digital integration require the following:

Phone system

●

NEC UNIVERGE SV8500, revision S01 or later, installed and ready for the integration as described in the phone system documentation.

●

One or more of the following digital line cards set up as voice messaging ports connected to the voice boards in the messaging system server:

Card name

16ELCH (with SP-3125)

16ELCJ

16ELCJ-B

16ELCJB-A

16ELCNA

Description






CAUTION



●

The Dialogic digital voice boards installed; see the Installation Guide for installation details.

NOTE




●





The SV8500 direct digital integration uses digital lines to connect the phone system and messaging system server. The phone system digital voice messaging ports connect to the D42-NE2 boards in the messaging system server. Each D42-

NE2 voice board emulates up to four Dterm

®



●


●


●




The SV8500 direct digital integration with UNIVERGE UM8500 provides the following features:

●

●

●

●




Outlook

®




●

●

●





NEC UNIVERGE SV8500

WITH

D

IRECT

D

IGITAL 237

Configuring

UNIVERGE







Extension = 99995

Password = 12345



Parameter

Manufacturer

Model


Integration


NEC

NEAX2400 IMS

HDS R4 and later without MCI

Direct Digital


Voice Mail Now

.



If programming options other than those described in the following procedures are used, the integration’s performance can be affected.

NOTE

The following procedures are written on the assumption that you will use the SV8500 PCPro software to program the phone system.


1 Specify a Service Feature Restriction Class (SFC) for the voice messaging ports by using the ASFC command. It is recommended that all of the voice messaging ports be placed in a single SFC not used for any other purpose.


SFI

10

103

104

Service feature

Call hold


Blind transfer

2 Assign a value of

26

to the Telephone Equipment Class (TEC) for each voice messaging port by using the ASDT command. Use the SFC created for the

voice messaging ports in step 1

.

3 Assign all of the voice messaging ports to a Uniform Call Distribution (UCD) group.

If the number of voice messaging system ports exceeds the number of supported ports in a UCD group, specify additional UCD groups, then link them together using the AUOG command.

4 Program each phone to forward calls to the UCD pilot number assigned to the voice messaging ports, based on the UM8500 call transfer type:



■


■



CAUTION


NEC UNIVERGE SV8500

WITH

D

IRECT

D

IGITAL 239

5 Use the programming system data table to program the ASYD settings. Each bit is part of a hexadecimal number displayed in the ASYD settings. Convert the hexadecimal number to binary to determine the individual settings. For more information, refer to the SV8500 Office Data Specification.


System

1

Index Bit

17

28

60

63

69

70

77

78

238 b4 b0–4 b3 b0 b0 b0 b2 b0 b1 b0–7



0 Guard timer not required

0 UCD queuing required

1 Blind transfer for stations in service

1 No recall, execute call forwarding on no answer

1 Called number display, when forwarding to attendant console

0 MWI refresh required

1 Calling number display enabled

1 Calling station status display enabled

0 Lamp flash rate


For each Dterm phone that uses the UNIVERGE UM8500 Live Record feature, perform the following steps:

1 Assign an SFI of

118

by using the ASFC command.

2 Assign the extension to the UCD pilot number of the voice messaging ports by using the AVPS command. Enter the UCD pilot number for the VPS STN.

3 Designate the following function key assignments by using the AKYD command:

Function key number

66

67

68

69

Function

Record

Re-record

Pause

End


■

NEC UNIVERGE SV8500 with IP

Protims




Requirements ................................................................................ 242






NEC UNIVERGE SV8500

WITH

IP P

ROTIMS 241










.



.

Requirements

The steps to set up the NEC SV8500 IP Protims integration require the following:

Equipment

●

All Dterm

®


SV8500 phone system

●

UNIVERGE SV8500 installed and ready for the integration as described in the phone system documentation.

● Password encryption type for IP extensions is MD5, see command ASYDL, index 848, b7=0.

●


NOTE




●

If the G729 codec is used, the Sipro Lab G729 codec driver must be installed in the voice mail server. The installation file for this driver is named sl_g729a_setup.exe and can be found in the Voice Mail\Utilities folder on the


●





SV8500 IP Protims integration uses a network connection to connect messaging system server with the phone system. Each voice messaging port emulates an

IP-VPS extension. The communication between the parties is facilitated by a series of Voice over IP (VOIP) protocols, such as DRS, Protims, RTP, H245, Voice control, used for call signaling and voice streaming, some of them being NEC proprietary protocols.


The SV8500 IP Protims integration with UNIVERGE UM8500 provides the following features:

●

●




Outlook

®


●

●



●


NEC UNIVERGE SV8500

WITH

IP P

ROTIMS 243



NOTE

The following procedures are written on the assumption that you will use the SV8500 PCPro Software to program the phone system.


1 Make sure that the SV8500 phone system has licenses for using IP extensions by using the DPTR command.





CAUTION


VPS ID.

4 Write down the MWI analog codes that the SV8500 phone system uses for turning the phones lamps on and off. These codes are needed when configuring UM8500 to work with the integration.

NOTE

The SV8500 phone system may not have any settings made to use codes for MWI analog operations. If this is the case, use the ANPD and ASPA commands to set “SRV=SSCA” and “SIDA=54 / 55.”



SFI

10

103

104

Service feature

Call hold


Blind transfer



NOTE



Configuring

UNIVERGE







3 In the

Integration


IP Protims

.





Parameter

Manufacturer

Model


Integration


NEC

UNIVERGE SV8500


DTERM_E


DTERM_III

VOIP-Protims

NOTE


Check the parameter ASYDL 672. If bit b1=1, the software version must be “IP Protims ports display like DTERM_E". Otherwise, the software version must be "IP Protims ports display like

DTERM_III".

6 Enter the MWI analog codes that the SV8500 phone system uses for turning the phones lamps on and off. Save the changes.







■



Add

.

■






NEC UNIVERGE SV8500

WITH

IP P

ROTIMS 245

16 Go to

System

>

Ports






■


LAN MCI




Requirements ................................................................................ 248






Configuring the UNIVERGE UM8500 for integration .................................. 254


NEC UNIVERGE SV8500

WITH

LAN MCI 247










.


See “ Configuring the UNIVERGE UM8500 for integration ” on page 254

.

Requirements

The steps to set up the NEC UNIVERGE SV8500 Message Center Interface (MCI) integration with a LAN interface require the following:

Phone System

●

A SV8500 phone system with LAN MCI.

●

A network connection to the UNIVERGE UM8500 server.

●




IP-VPS One IP-VPS port for each voice messaging port.



●

A network connection with the phone system.

●


NOTE

●

●



●

UNIVERGE UM8500 installed and ready for the integration as described in the Installation Guide.





The LAN MCI integration uses a network connection to transmit the integration information between UNIVERGE UM8500 server and the phone system.

The phone system sends the following information through the LAN connection:

●

The extension of the called party

●

The extension of the calling party, for internal calls, or the phone number of the calling party if it is an external call and the system uses caller ID

●


UM8500 uses this information to answer the call appropriately. For example, a call forwarded from a subscriber extension to UM8500 is answered with the personal greeting of the subscriber. If the phone system routes the call to UM8500 without this information, UM8500 answers with the opening greeting.

The UM8500 systems controls message indications by sending on and off codes to the phone system through the LAN connection.


The LAN MCI integration with UNIVERGE UM8500 provides the following features:

●


●

●



®



●

●



NOTE

The MWI over CCIS through LANMCI integration only works if a closed numbering plan is used.

NEC UNIVERGE SV8500

WITH

LAN MCI 249


If programming options other than those specified in the following procedure are used, the integration performance might be affected.

NOTE

The following procedures are written on the assumption that you will use the SV8500 PCPro software to program the phone system.



■


■


■


.



.




SFI

10

103

104

Service feature

Call hold


Blind transfer

2 Assign a value of

26



4


.


1 Make sure that the SV8500 system has enough IP licenses using the DPTR command.


3 Assign the IP-VPS NO. and assign successive IP-VPS channels, starting with

IP-VPS CH= 0.

4 Write down the IP-VPS NO. and IP-VPS CH value of the voice messaging ports, so the value is available when the UNIVERGE UM8500 installation wizard asks for it.

CAUTION

●

●


IP-VPS NO.




SFI

10

103

Service feature

Call hold


Blind transfer 104


NOTE


CAUTION


7


.







SFI

10

103

Service feature

Call hold


Blind transfer 104


NOTES

●

●



NEC UNIVERGE SV8500

WITH

LAN MCI 251

252

CAUTION


6


.


1 Set the interface type for MCI to LAN using command ASYDL, index 833, bit b0 and b1 must be set to 1.

NOTE

In a NEC Fusion network, the phone system that contains the extensions of the voice messaging ports must be the one that also sends the integration data to the UNIVERGE

UM8500 through the LAN MCI module.

2 Program each phone to forward calls to the UCD pilot number assigned to the voice messaging ports based on the UM8500 call transfer type:



■

The extension is busy or,

■


Supervised transfer. Program the phone to forward calls to the UCD pilot number only when the call is not answered. Confirm that call forwarding is disabled when extension is busy.

Programming system data ASYD


1 17 b4

28 b0–4 b5

34

60

63

69 b1–4 b3 b0 b0

2

70

77

78

238

246

400

6

7 b0 b2 b0 b1 b0–7 b3 b2 b0 b1



0

1



1

1

0

0

1







1

0

0

1

0

1

1

0



Lamp flash rate


Calling number information sent to

MCI

MCI in service when terminating to a

UCD group


Programming system data local data ASYDL


1 641 b1






832 b0–7

833 b0 b1



1 Interface type for MCI:

0/1 = RS-232C interface/LAN interface

1 0/1: ICS/IMX format

NEC UNIVERGE SV8500

WITH

LAN MCI 253

Configuring the

UNIVERGE


After ensuring that the messaging system server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedures to confirm that the integration is enabled, to configure the LAN MCI parameters, and to configure the UNIVERGE UM8500 ports.


1 Click

Start > All Programs > UNIVERGE UM8500

>

Edit Switch

.


OK

.


Extension = 99995

Password = 12345


Phone settings for integrations with digital ports

Parameter

Manufacturer

Model


Integration


NEC

NEAX 2400 IMS

4203 and later with digital boards and LANMCI

LANMCI

Phone settings for integrations with IP Terminal or IP-VPS ports

Parameter

Manufacturer

Model


Integration


NEC

NEAX2400 IMS

Software Release 16 or later with

IP ports

LANMCI


Update

Voice Mail Now .


To configure LAN MCI parameters


2 Click Start > Programs > UNIVERGE UM8500 group > Edit Switch

Utility

.

3 Ensure the current phone system file is correct and then click Edit this

Switch Configuration

.

4 In the Switch Configuration window, click the Integration tab.

5 In the PBX Connection Settings section, enter the IP address of the phone system that provides UNIVERGE UM8500 server with the integration data.

6 Enter the type of parity check used for LANMCI module in phone system, this can be odd or even, in Parity field. See the command ASYD, index 34, b1 through b4.

7 Enter the ID number of a free LANMCI device in

Device ID

field. NEC

UNIVERGE SV8500 offers 2 devices (

0

and

1

) and UM8500 can connect and receive MCI (Message Center Interface) data from either.

8 If the phone system is configured to use office codes for internal extensions, the office code must be entered in the Ignored Prefixes and Ignored VM

Prefixes

fields of the

Edit Switch Utility > Integration

tab. To check whether the phone system uses office codes:

■

Use command ASYD, confirm that index 240, bit b4 is set to 0.

■

Write down the office code that the phone system uses for internal calls.

■

■

Check to see if the phone system is not set to remove the office code from

MCI packets, see the ASYD command, index 370, bit b1 is set to 0.

Return to Edit Switch Utility > Integration tab. Enter the office code recorded above in the

Ignored Prefixes

field and

Ignored VM

Prefixes field. Otherwise, leave the two edit boxes blank (ASYD, index

240, bit b4 is not set to 0 or ASYD, index 370, bit b1 is not set to 0).

NOTE

An office code is usually introduced to distinguish the extensions of different phone systems that communicate through a CCIS connection. This office code can not be dialed; it appears only in the integration data and on the screen display of the phones for calls over CCIS.

9 Leave the other settings at the default values and then click

OK

to save the changes and close Edit Switch utility.



●


●

For digital ports, see “ To configure Digital ports ” on page 256 .

NEC UNIVERGE SV8500

WITH

LAN MCI 255









Add

to add a new port.



6 If the system uses one or more IP PADs, under Manage Gateways, click Add .

Enter the


Has DSP


7 Click

OK



To configure Digital ports



3 Go to

System > Ports



■

NEC UNIVERGE SV8500 with serial MCI




Requirements ................................................................................ 258








NEC UNIVERGE SV8500

WITH SERIAL

MCI 257










.



.







Requirements

The steps to set up the NEC SV8500 with Message Center Interface (MCI) integration with a serial interface require the following:

Phone system

●

A UNIVERGE SV8500 phone systems with MCI:

●

One IOC serial port for the MCI data link connected to a serial port, COM1 is the default, on the voice mail server with a PH-68 two-port cable and an RS-

232C CA-1 cable.

●



Digital

IP-VPS


One IP-VPS port for each voice messaging port.



●


NOTE


●



●


●





The SV8500 serial MCI integration uses a data link, which consists of an RS-232 serial cable connecting the phone system IOC port to the voice mail server. The phone system voice messaging lines connect to the digital voice boards in the voice mail server or using the LAN in case of IP-VPS or IP terminal ports.


●


●


●




The UNIVERGE SV8500 serial MCI integration with UM8500 provides the following features:




®





NEC UNIVERGE SV8500

WITH SERIAL

MCI 259


Perform the following procedure to program the phone system for the integration.

Using programming options other than those described in the following procedure can affect system performance.

NOTE

The following procedure is written on the assumption that you will use the SV8500 PCPro software to program the phone system.



■


■


■


.



.




SFI

10

103

104

Service feature

Call hold


Blind transfer

2 Assign a value of

26



4


.




3 Assign the IP-VPS NO. and assign successive IP-VPS channels, starting with

IP-VPS CH= 0.

4 Write down the IP-VPS NO. and IP-VPS CH value of the voice messaging ports, so the value is available when the UNIVERGE UM8500 installation wizard asks for it.

CAUTION

●

●


IP-VPS NO.




SFI

10

103

Service feature

Call hold


Blind transfer 104


NOTE


CAUTION


7


.







SFI

10

103

Service feature

Call hold


Blind transfer 104


NOTES

●

●



NEC UNIVERGE SV8500

WITH SERIAL

MCI 261

CAUTION


6


.


1 Program each phone to forward calls to the UCD pilot number assigned to the voice messaging system ports, based on the UM8500 call transfer type:



69

70

77

78

34

60

63 b0 b0 b2 b1–4 b3 b0 b0 b1

■


■



2 Set up the RS-232 serial data port for AIOC settings as follows:

■ 9600 baud

■

8 data bits

■

1 stop bit

■ No parity

3 If a remote maintenance modem is used, program the modem line for data line security.

4 Use the AUCD command to program the phone system to send UCD call information to MCI. Assign a value of

0

to the

MCI Data Transfer

field for the appropriate tenant and UCD pilot numbers.

5 Use the programming system data table to program the ASYD settings. Each bit is part of a hexadecimal number displayed in the ASYD settings. Convert the hexadecimal number to binary to determine the individual settings.

6 Use the programming system data local data table to program the ASYDL settings. Each bit is part of a hexadecimal number displayed in the ASYDL settings. Convert the hexadecimal number to binary to determine the individual settings.



1 17

28

29 b4 b0–4 b5 b1–7

1

1

0

1

1

0

0

1


1

0

1

0/1

Blind transfer to attendant console



No/Yes: Assign I/O port for MCI output

Port 1 = b1, port 2 = b2, and so on












2 6

7

238

246

400 b0–7 b3 b2 b0 b1


0

0

1

1

0

Lamp flash rate


Calling number information sent to MCI

MCI in service when terminating to a UCD group




1 641

832

833 b1 b0–7 b0 b1




0 IOC serial interface enabled for MCI

0 0/1: ICS/IMX format

NEC UNIVERGE SV8500

WITH SERIAL

MCI 263

Configuring

UNIVERGE







Extension = 99995

Password = 12345


Phone system settings for integrations with digital ports


Manufacturer NEC

Integration NEAX2400 IMS

Switch PBX software version 4203 and later with digital boards and MCI

Integration Serial

Phone system settings with IP Terminal or IP-VPS ports


Manufacturer

Integration

NEC

NEAX2400 IMS

Switch PBX software version Software release 16 or later with

IP ports

Integration Serial


Update

Voice Mail Now

.



●


●

For digital ports, see “ To configure Digital ports ” on page 265 .







If the system has VPS ports, enter the

VPS Number

.


Enter the

Extension

and

Password

for each port.


6 If the system uses one or more IP PADs, under Manage Gateways, click

Add

.


Enter the


Has DSP




To configure Digital ports



3 Go to

System > Ports


NEC UNIVERGE SV8500

WITH SERIAL

MCI 265


■

NEC UNIVERGE SV8500 using

OAI




Requirements ................................................................................ 268










NEC UNIVERGE SV8500

USING

OAI 267



NEC PBX systems using a TCP/IP link between the UNIVERGE UM8500 server and the PBX. OAI Integration can be used with IP lines and requires that the OAI

Integration server is installed.






.



.



.



.





Requirements

The steps to set up the UNIVERGE SV8500 using OAI integration require the following:

Phone System

●

A UNIVERGE SV8500 phone system.

●


●

One IP-VPS port for each voice messaging port (TEC26) or one digital station port for each voice messaging port.


●


●


NOTE

●

●



●



●






Application Interface (OAI) to integrate with the NEC UNIVERGE SV8500 phone systems. The OAI integration is established over a TCP/IP link between the messaging system and the NEC phone system.



●

●

OAI pure integration. This type of integration uses only the TCP/IP link to connect to the phone system. It has an OAI monitoring slot opened with the phone system and dispatches calls to enabled voice messaging systems. This type of OAI Integration provides the most efficient load balancing capability by dispatching new incoming calls from a monitored number or the voice mail pilot to free voice mail ports.

OAI UCD - LAN/Serial MCI integration. The OAI Integration server uses complementary Message Center Interface (MCI) integration capabilities using either the serial or TCP/IP interface. The complementary MCI integration feature of the OAI Integration server is not a genuine OAI integration. The integration does work in Common Channel Interoffice

Signaling (CCIS) networked environments between multiple NEC phone systems when the remote phone systems do not have OAI or their software revision does not feature call-forwarding information in the OAI layer. The

MCI link is used as complementary integration support for situations where the OAI layer does not provide full integration, such as in older, legacy phone system environments.


The UNIVERGE SV8500 OAI integration with UNIVERGE UM8500 provides the following features:

●


●

●



®



●

●

●





NEC UNIVERGE SV8500

USING

OAI 269


270



NOTE

The following procedures are written on the assumption that you will use a SV8500 PCPro software application to program the phone system.

To set up the UNIVERGE SV8500

1 Use the following table to configure the phone system OAI settings for integration:


ASYD 1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

2

ASYDL 1

RSVI

1

4

17

19

27

27

31

63

63

79

80

86

186

241

241

299

370

439

449

2

864

864

SVI 1650

SVI 1755

SVI 1760

4

0

5

4

6

2

6

7

6

2

6

0

2

3

2

0

0

3

5

0

4

1

1

1

0

0

1

1

0/1

0

1

0

1

1

1

0

1

1

1

1

1

1

1

1

1

59

15

20

00

00

06

C1

C1

00

04

93

61

0E

0E

00

01

01

08

2B

11

11

1

1

1

Enable RCS Check from OAI


0 = Enable ETF, 1 = Disable

ETF

0 = Enable MCI, CCIS, ISDN,

MW, 1 = Disable MCI, CCIS,

ISDN, MW

0 = Enable OAI, 1 = Enable

OAI


Enable Call Fwd detail in STS

SMFN


Internal OAI

0 = Enable OAI/ACD services,

1 = Disable OAI/ACD services


Leave OAI display





Must be 0



CCIS


ISDN trunk

Enable loop release

Internal IP/ACDP in Service

(SVI 1758)

0 = No, 1 = Yes




(normal)


SMFN

Call Fwd reason enhancement

(over CCIS)



2 If using an OAI pure integration, use the following table to configure the OAI pilot number. In the example below, extension 299 is the voice mail pilot number:

Command (Description) Parameter

AMNO (Assignment of Monitored Number) A/G

TN

MNO

NMI

MFC

UCD

Value

1

0

0

A

1

299

3 If using the OAI UCD-LAN MCI integration, use the following table to configure Message Center Interface (MCI). If using an OAI pure integration, skip this step. The following commands enable MCI over LAN. The settings made here also need to be enabled in the OAI Server software.

Cmd

ASYDL 1

ASYD

Sys Index Bit Value Sample Description

1

1

1

1

1

833

833

834

834

246

400

0

1

0

1

3

2

1

1

1

1

1

1

03

03

03

03

08

04

MCI type:

0 = IOC (Input-Output Card) this means no MCI

1 = LAN

MCI text format:

0 = ICS

1 = IMX


0 = No

1 = Yes


0 = No

1 = Yes

MCI Expansion:

0 = Normal

1 = Expanded

Expanded MCI with ANI Data:

0 = No

1 = Yes

4 If using the OAI UCD-LAN/Serial MCI integration, use the following table to set up the UCD hunt group. In the example below, the UCD group is extensions 220-223, with 220 as the pilot.

NOTE


Cmd Tenant

ASHU 1


220

221

222

223


Port number

Port number

Port number

NEC UNIVERGE SV8500

USING

OAI 271


If the Live Record feature will be used in the phone system, verify that the system has the following settings or that the configuration files are updated. The settings presented below are the default settings that the OAI server can use.

WARNING


1 Type the AOKC command in the SV8500 PCPro application. The AOKC (OAI



The OAI key codes 1 through 14 correspond to AKYD key codes FKY 34 through 47 respectively. By default the OAI Integration server uses the TMF codes 192-195 for the Live Record commands Record, Pause/Resume, Re-


■

Set

F-KIND

to

2

.

Set

C-TONE

to

1

.

■


4 Type the AKYD command in the SV8500 PCPro application. The AKYD

(Dterm Key Data) dialog box appears.

Assign the function key data for the desired Dterm station:

■

Assign FKY 34 through 47 to any positions of KYN 1through 16.

■

The OAI key codes for the SV8500 are FKY 34-47 and by default are assigned to the third row from the top of function keys on the Dterm station. This row contains the function keys with ID 9 to 12.

■


5 Click SET or MODIFY to save the information, and then EXIT to close the

SV8500 PCPro application.


Configuring

UNIVERGE



To confirm the integration is enabled




Extension = 99995

Password = 12345



Manufacturer

Model


Integration method

NEC

NEAX2400 IMS

HDS R4 and later digital board with

OAI

OAI


Voice Mail Now

.






■

Replace the NetIPI with the exact IP address that the computer is using to access the same LAN as the phone system.

Example: NetIP1=172.16.19.191

.

■

The NetIP1 = the IP address of the computer where UM8500 is installed; the default value is set to "localhost" but it should be changed because it is possible for the server machine to have more than one network interfaces.


UseInternalParser=no . Change this to

UseInternalParser=yes .

5 Click

File > Save


NEC UNIVERGE SV8500

USING

OAI 273

Installing the

OAI

Integration

Server software

Before configuring the OAI integration, the OAI integration software must be installed on the computer where the UNIVERGE UM8500 is installed.



2 Click Start > Run .

3 Click

Browse



4 Click setup.exe, then click

Open

.



Next

.


Name


Next

.



Next

.








Start > Run

.

3 Click

Browse




■

■

■

If using the OAI pure integration, open the

NEC SV7000 - OAI Pure -

No CCIS

folder.

For an OAI UCD - Serial MCI integration, open the NEC NEAX 2400 -

OAI-UCD - MCI Serial

folder.

If using the OAI UCD - LAN MCI integration, open the

NEC SV7000 -

OAI-UCD - MCI LAN

folder.

NOTE

The files used for the UNIVERGE SV8500 OAI integration are the same as those used for the NEC SV7000 OAI integration.


UM8500 server.

The Program Files folder is usually found on the partition where the Microsoft




Configuring the

OAI

Integration

Server




OAI Integration

>

AVOAITray

.

The OAIS icon appears in the notification area, the system tray.


Advanced

.


WARNING





icon.




PBX-IP. Enter the IP address of the phone system. The default value is only an example.

PBX-Port. Enter the OAI monitoring port of the phone system. The default value is 60030 for newer phone systems. Modify the default value only if you know that the phone system is set to a different value.

Tenant. PBX Tenant where the OAI pilot or AMNO number is defined physically. If using the OAI-UCD MCI LAN integration, this will be the tenant number where the UCD is configured. This value should match the setting in the phone system configuration. The default value is 1.

Extension. If the template that enable an OAI pure integration (NEC

SV7000 - OAI Pure - No CCIS) was selected, enter the CallPilot OAI monitored extension or AMNO number. This extension is usually associated with the auto attendant and is a virtual number. In this case, this will be the monitored number that is called to access the voice messaging system. The default value is just an example.

If the template that enables an OAI UCD - MCI LAN integration (NEC SV7000

- OAI-UCD - MCI LAN) was selected, leave this field blank.


5

If the system uses Live Record, in the navigation pane of the configuration file, expand the LiveRecord node, and set the following parameters:

NOTE



Enabled. This Enables/Disables the Live Record functionality. The default value is True.

NEC UNIVERGE SV8500

USING

OAI 275

276

TMFC-Record. Enter the Terminal Mode Function Code for the Record command for Live Record. The default value is 192 as this is the predefined function in the phone system, but can be changed if needed.

TMFC-Pause.

Enter the Terminal Mode Function Code for the Pause command for Live Record. The default value is 193 as this is the predefined function in the phone system, but can be changed if needed.

TMFC-ReRecord. Enter the Terminal Mode Function Code for the ReRecord command for Live Record. The default value is 194 as this is the predefined function in the phone system, but can be changed if needed.

TMFC-End. Enter the Terminal Mode Function Code for the End command for Live Record. The default value is 195 as this is the predefined function in the phone system, but can be changed if needed.

KC-Record. Enter the OAI Key Code used for the Record command on a


KC-Pause. Enter the OAI Key Code used for the Pause/Resume command on a Dterm function key. To disable monitoring of the key, enter 0 or a negative number. The default value is 2.

KC-Rerecord. Enter the OAI Key Code used for the ReRecord command on a


KC-End:. Enter the OAI Key Code used for the End command on a Dterm function key. To disable monitoring of the key, enter 0 or a negative number.


ToggleStartStop. This feature allows the user to press a single key to start, stop, or restart a Live Record session. To enable the feature, enter True. To disable the feature, enter False. The default value is True.


NOTE


2400 - OAI-UCD - MCI Serial template, where the phone system cmd ASYDL Sys 1 Index 833 Bit 0 value is 0, was selected.


Format. Enter the format of the MCI-serial packets expected from the phone system. Enter ICS for regular (ICS/IVS) serial packets, or IMX for expanded (IMX) packets. The default is ICS.

COMPort. Enter the COM number of the serial port. This is the voice server serial port that is connected by the RS-232 cable to the MCI link on the phone system. Accepted values are

COM1

or

COM2


BaudRate.

Enter the baud rate used by the serial (RS-232/MCI) communication. The value must be identical to the phone system setting.


DataBits. Enter the default phone system data bits. Accepted values are 4 ,

5

,

6

,

7

, or

8


Parity. Enter the parity used by the serial (RS-232/MCI) communication with the phone system. Accepted values are

N

for NONE,

E

for EVEN, or

O

for


StopBits. Enter the stop bits used by the serial (RS-232/MCI) communication with the phone system. Accepted values are

1

,

1.5

,

2,





NOTE

Do not complete this step if a template other than the NEC

SV7000 - OAI-UCD-MCI LAN template, where the PBX cmd ASYDL

Sys 1 Index 833 Bit 0 value = 1, was selected.

The settings must match the settings for the phone system for the MCI LAN connection.

LAN-IP. Enter the IP address of the phone system. This should be the same as the address entered in the CallPilot1 section under the PBX-IP. The default value is just an example and must be changed to match the phone system setting.


Parity. Enter the parity or checksum used by the phone system to process the MCI-LAN packets. Accepted values are

None

,

Even

, or

Odd

. The default is Odd.

LocalPort. Enter the local port used by the MCI-LAN integration module for a TCP/IP connection to the phone system. Accepted values are any valid

TCP/IP port. The default is 60120. Do not change this value unless you know that this port is already taken by other applications on the UNIVERGE

UM8500 server.





Host. Enter the IP address of the monitored UNIVERGE UM8500 server. This will be the same IP address entered previously in the configuration ini file.

The default value is just an example.

PortRange. Enter the port or range of ports for the PBX tenant hosting the voice mail ports. Ports can be set by entering a single port number, for example xxxx ; a range of numbers, for example xxxx-xxxx ; or a combination or both, for example xxxx-xxxx,x . The default ports are just an example.




9 Click File > Save to save the XML configuration file.



NEC UNIVERGE SV8500

USING

OAI 277


OAI service




Install Service





NOTE

It is recommended that the same domain administrator account that was used to install the UNIVERGE UM8500 software is entered. The Administrator name might need to be prefaced with the domain. For example, <domain name>\Administrator.



4 Click

Start > All Programs > Administrative Tools > Services

.



6 Right-click

AV OAI Integration Server

, then click

Properties

.


Automatic

.

8 Click the Recovery tab, then do the following:

■

Confirm that Restart the Service is selected for each failure attempt.

Enter 1 in the Restart service after field.

■

9 Click

OK



■

■

In the


, right-click


Server , then click Start , or

Right-click

AV OAI Server


Start service

.








■



■



NEC UNIVERGE SV8500

USING

OAI 279


■

Nortel Meridian-1 with D82




Requirements ................................................................................ 282




Connecting the systems....................................................................... 285


Troubleshooting .................................................................................. 291

N

ORTEL

M

ERIDIAN

-1

WITH

D82 281










.





.






associated with the phone system.See Appendix C, “ Learning phone system tones ” on page 340.

Requirements

The steps to set up the Nortel Meridian-1 with D82 integration require the following:

Phone system

●

A Nortel Meridian-1, generic release 15 or later phone system.

●

The following phone system packages:

■

Package 19, Digit Display software (DDSP)

■

Package 46, Message Waiting Center (MWC)

●

For each voice messaging port, one Digital Network Interface Circuit (DNIC) port, which emulates a digital phone, installed and set up as a voice messaging port.

●


● A digital connection cable for each voice board.

●

A type 66 interconnect block for each 25-pair PBX station interface cable.


●

The Dialogic D82 voice boards installed; see the Installation Guide for installation details.

NOTE


●

A PBX station interface cable for each voice board.

●



●




The Nortel Meridian-1 with D82 integration uses digital lines to connect the phone system and the UNIVERGE UM8500 server. Each D82 voice board in

UM8500 connects to the phone system through a PBX station interface cable. A

D82 voice board emulates up to eight digital phones.


The Nortel Meridian-1 with D82 integration with UM8500 provides the following features:

●


●



®


●

●



●


N

ORTEL

M

ERIDIAN

-1

WITH

D82 283

Configuring

UNIVERGE


After ensuring that the UNIVERGE UM8500 server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled.





Extension = 99995

Password = 12345



Parameter

Manufacturer

Model


Integration


NORTEL

MERIDIAN 1

M2616 phone emulation

Direct Digital


Voice Mail Now

.



After installing all of the required hardware on the voice messaging system, perform the following procedure to connect the phone system to the messaging system.

To install required voice messaging system hardware, such as D/82 boards, see the



To connect the phone system and

1 Connect the phone system digital lines 1-8 (or 1-4 on a 4-port system) to a type 66 interconnect block. See the “D82 two-wire pinouts” table below for cabling requirements.

2 Connect an 25-pair PBX station interface cable to an amphenol connection on the type 66 interconnect block.

3 Connect the other end of the PBX station interface cable to a digital cable.

4 Connect the other end of the digital cable to a D82 board installed in the

UM8500 server.

5




1

Type 66

Block pair

2

2

3

4

5

6

7

8

4

6

8

10

12

14

16

Pin number

27

2

29

4

31

6

37

12

39

14

33

8

35

10

41

16

Pair color white-orange orange-white white-brown brown-white red-blue blue-red red-green green-red red-slate slate-red black-orange orange-black black-brown brown-black yellow-blue blue-yellow


T3

R3

T4

R4

T5

R5

T1

R1

T2

R2

T6

R6

T7

R7

T8

R8

N

ORTEL

M

ERIDIAN

-1

WITH

D82 285


After connecting the systems, perform the following procedures to set up the phone system for the integration. Refer to the phone system documentation for details.

●

On the LD16 screen for each extension, confirm that the CPDC prompt is set to No, which is the default setting. Otherwise, the dialing ports might be disabled.

●

Programming other phone system or extension options might create a conflict with voice messaging functions.

To decide on an extension numbering plan

❚ Before setting up the voice messaging extensions, decide on an extension numbering plan in accordance with the organization’s requirements.

NOTE

The phone system does not recognize extension numbers that begin with zero.

To confirm that the DDSP and MWC packages are installed

1 On the phone system, go to the LD22 screen.

2 Set the REQ prompt to PRT.

3 Set the TYPE prompt to PKG.

4 Confirm that both of the following are displayed:

■

DDSP (for Package 19, Digit Display Software)

■

MWC (for Package 46, Message Waiting Center)

To set up the voice messaging extensions to use a hunt group

1 On the phone system, find the extensions assigned to the voice messaging system (circuit board types QPC578 or NT8D02).

2 On the phone system, go to an LD11 screen.

3 Set up a terminal number, the TN prompt, for the first voice messaging extension. The screen sample on the next page uses TN 0 0 6 2 as an example.

4 Set Key 00 to SCR (ring call appearance key). The screen sample on the next page uses extension 500 as an example.

5 Set Keys 3 through 5 as shown on the next page.

6 Set the HUNT prompt to the next extension that the phone system will hunt to when this voice messaging extension is busy. The screen sample uses extension 501. Set the last port to hunt back to the first extension in the group.

NOTE

When the hunt group is set up as described, all of the subscriber extensions are forwarded to the first voice messaging extension.

If the first extension is busy, the system hunts for the next available extension. The system hunts in sequence up to the last extension, then starts over until a voice messaging extension becomes available.


7

Repeat steps 2 through 5 for each voice messaging extension.

NOTES

●

●

Some releases of the Meridian-1 phone system require setting the

CLS prompt to DDS instead of ADD.

Only the prompts needed for this integration appear on this screen.

For details on other prompt settings, refer to the phone system documentation.

LD11 screen sample

To set the call party name display

1 On the phone system, go to the LD95 screen.

2 Accept the default settings, except for the HUNT prompt, which should be changed to CFNA. Also, verify that the CFNA prompt is set to CFNA. The settings should be as follows:

Prompt

REQ

TYPE

CUST

Setting

PRT

CPND

0

TYPE

CUST

CNFG

MXLN

STAL

DFLN

DES

RESN

CFWD

CFNA

HUNT

PKUP

XFER

AAA

NITC

CPND

0

ALON

27

YES

27

NO

YES

FWD

CFNA

CFNA

PICK

T

A

NI

N

ORTEL

M

ERIDIAN

-1

WITH

D82 287

To program a 2008 phone

1 On the phone system, go to the LD11 screen to set up the digital 2008 phone.

NOTE

If the system is equipped with audible message waiting (AMW), set the CLS prompt to LPD to enable a stutter dial tone. If the phones have LEDs or neon lamps, set the CLS prompt to LPA to allow the activation of visual message waiting indicators.

2 Set the REQ, TYPE and CLS prompts as shown in the screen sample.

3 Set the other prompts as applicable.

LD11 settings for digital 2008 phones

NOTE

Only the prompts needed for this integration appear in this screen. For details on other prompt settings, refer to the phone system documentation.

To program SL-1 phones

1 On the phone system, go to the LD11 screen to set up the SL-1 phones.

NOTE

If the system is equipped with audible message waiting (AMW), set the CLS prompt to LPD to enable a stutter dial tone. If the phones have LEDs or neon lamps, set the CLS prompt to LPA to allow the activation of visual message waiting indicators.

2 Set the REQ, Type, CLS, and KEY prompts as shown in the following screen.

3 Set the other prompts as applicable.


LD11 settings for SL-1 phones

NOTE


To program analog 2500 type phones

1 On the phone system, go to the LD10 screen to set up the analog 2500 type phone.

NOTE

Analog phones require special interface boards for QPC789 and

NT8D09AB neon lamps. Without these boards, the neon lamp is disabled.

2

Set the REQ, Type, CLS, and FTR prompts as shown in the sample screen.

3 Set the other prompts as applicable. The other prompts shown in the screen sample are examples. Different settings might be required, depending on the site. For details on the other prompt settings, refer to the phone system documentation.

N

ORTEL

M

ERIDIAN

-1

WITH

D82 289

LD10 settings for analog 2500 phones

NOTES

●

●

The CLS prompt setting for call forwarding (FNA) can be different depending on the transfer type selected for individual subscriber extensions.



Troubleshooting

If one of these problems is encountered, try the corrective actions listed for the problem. If these actions do not correct the problem, or if the problem is not described here, contact Technical Support.

Problems

Calls to the messaging system do not connect.













Corrective actions


●

●

●

●

Confirm that expansion boards are firmly seated in the computer expansion slots, and that each board is properly configured.

See the Installation Guide to check the voice board settings.


Confirm that the correct phone system model is set up on the voice messaging system. On the UM8500 Administrator, go to

Switch Information and check that the correct phone system manufacturer and model type are displayed.

Switch>

Typically this happens because the voice messaging system is set up to use the await-answer transfer type and call holding for that extension.

Call holding must be turned off when using the “Do not disturb” mode on the phone.


Confirm that the subscriber’s phone is set up on the phone system to forward calls to the voice messaging hunt group pilot number on ring-noanswer and on busy.


●

●




N

ORTEL

M

ERIDIAN

-1

WITH

D82 291


■

Siemens 9751 CBX with D42 or

D82




Requirements ................................................................................ 294




Connecting the systems....................................................................... 297


Programming ROLMphone 400 digital station sets ............................... 298


S

IEMENS

9751 CBX

WITH

D42

OR

D82 293










.





.







Requirements

Before setting up the Siemens 9751 CBX with D42 or D82 integration, confirm that the site meets the following requirements and that all of the necessary components are available:

Phone system

●

Siemens 9751 CBX phone system, version 9005.6.84.

● The phone system ready for the integration as described in the phone system manufacturer’s documentation.

●



●

The Dialogic D42 or D82 voice boards installed as described in the


●

A PBX station interface cable for each voice board

●



●

A system key that enables the integration and the appropriate number of voice messaging ports



The Siemens 9751 CBX with D42 or D82 integration uses digital lines to connect the phone system and the UNIVERGE UM8500 server. A D42 voice board emulates up to four digital phones. A D82 voice board emulates up to eight digital phones.


The Siemens 9751 CBX with D42 or D82 integration provides the following features:

●


●



®


●

●



●


S

IEMENS

9751 CBX

WITH

D42

OR

D82 295

Configuring

UNIVERGE







Extension = 99995

Password = 12345



Parameter

Manufacturer

Model


Integration


Siemens Rolm

CBX 9000

Rolm 9751, Rolmphone 400 emulation

Direct Digital


Voice Mail Now

.



After installing all of the required hardware on the voice messaging system, perform the following procedure to connect the phone system to the UM8500 system.

To install required voice messaging system hardware, see the Installation Guide.


To connect the phone system

1 Connect the phone system digital lines 1-8 (or 1-4 on a 4-port system) to a type 66 interconnect block. See the table on the next page for cabling requirements.

2 Connect a telco cable to an amphenol connection on the type 66 interconnect block.

3 Connect the other end of the telco cable to a PBX station interface cable.

4 Connect the other end of the PBX cable to a voice board installed in the

UM8500 server.

5

Repeat steps 1 through 4 for each additional voice board installed.



1

2

3

4

5

6

7

8

Type 66

Block pair

2

4

6

8

10

12

14

16

Pin number Pair color

6

33

8

35

10

37

27

2

29

4

31

12

39

14

41

16 white-orange orange-white white-brown brown-white red-blue blue-red red-green green-red red-slate slate-red black-orange orange-black black-brown brown-black yellow-blue blue-yellow


R3

T4

R4

T5

R5

T6

T1

R1

T2

R2

T3

R6

T7

R7

T8

R8

S

IEMENS

9751 CBX

WITH

D42

OR

D82 297


After connecting the system, perform the following steps to set up the Siemens

9751 CBX phone system for the integration. Refer to the phone system documentation for details.

1 Program the ROLMphone 400 digital station sets.

Create a feature button table and extensions, and assign line appearances to

feature buttons. See “ Programming ROLMphone 400 digital station sets ” on page 298

.

2 Program the hunt group.

Set up a hunt group to include all of the voice mail ports. See “ To set up the hunt group ” on page 299

.

3 Program subscriber stations.

Set subscriber stations to call forward to the hunt group. See “ To program subscriber stations ” on page 300

.

Programming ROLMphone 400 digital station sets

Each extension on the Siemens 9751 CBX is assigned a class of service (COS) which determines features available to that extension. The default COS, 00, might not have the necessary features for the voice mail ports or the ROLMphone 400 extensions. This section describes how to enable or disable features within a COS.

To set the class of service

❚ Assign COS 15 settings to meet ROLMphone 400 digital station set requirements. Refer to the following table for the required setting for each feature.

Feature Setting

APV (always in privacy) Yes

NFL (no flash allowed) No

NOH (no howler)

DND (do not disturb)

Yes

No

For example, if the NOH (no howler) feature is disabled, to enable it, at the command prompt type MODIFY COS_FEAT NOH then press

ENTER

.

To program the ROLMphone 400 digital stations

1 Before setting up the ROLMphone 400 feature button table, locate an available ROLMphone Interface channel in the Siemens 9751 CBX. An RPI channel is the basic digital port used by ROLMphone digital sets.

After locating an available channel, change its configuration to indicate

ROLMphone 400s will be attached. We recommend sequentially numbering these extensions. These extensions will be placed in a hunt group later.

2 Create an unused feature button table. For example, at the command prompt, type CRE BUTTON 400 9 then press ENTER .

In the example, 400 indicates the phone type and 9 indicates the feature button table number. The system displays the current key assignments.

Program the buttons on the phone according to the feature settings listed in the following table.

Button on phone

10

30

37

38

Feature setting

HOLD

CNCT (Connect)

MWCTR (Message waiting center)

XFER (Transfer)


Verify that at least one line appearance key is programmed (for example,

Line 1 ).

These are the minimum programming requirements for the integration.

3 Before continuing, verify that any changes made to the feature button table are correct. For example, at the command prompt, type LI BUTTON 400

9 then press ENTER . Refer to the screen example below.

COMMAND: CRE BUTTON 400 9

PHONE TYPE TABLE #

----------- -------

400 9

BTN FEAT IDX BTN FEAT IDX BTN FEAT IDX BTN FEAT IDX BTN FEAT IDX

--- ----- --- --- ----- --- --- ----- --- --- ----- --- --- ----- ---

1 11 16 21 31

2 12 17 22 32

3 13 18 23 33

4 14 19 24 34

5 15 20 25 35

6 26

7 27

8 28 36

9 LINE 1 29 37 MWCTR

10 HOLD 30 CNCT 38 XFER

4 Create one extension number to be used as the ringing line appearance for each voice mail port.

For example, to use extension 501, at the command prompt, enter CRE

EXTEN 501 then press

ENTER

.

Repeat this command for each extension used for a voice mail port.

5 Assign the feature button table to the port address number (PAD #), then verify that message waiting indication is turned off.

For example, at the command prompt, type CRE RP 010402 then press

ENTER . In this example, the selected RPI channel is 010402, where 01 indicates the phone system number, 04 is the slot in the phone system, and

02 is the number of the voice mail port.

Verify that message waiting indication is turned off for the voice mail port.

Message waiting indication cannot be used on a voice mail port.

Before continuing, verify the ROLMphone 400 programming. For example, at the command prompt, type LI RP 010402 then press ENTER .

Repeat this step for each voice mail port.

To set up the hunt group

The integration uses only one hunt group. The pilot number for this group is the published voice mail number for all direct and forwarded calls. Choose a number that is easy to remember, for example, 500 rather than 527.

Programming a name for the voice port hunt group increases the amount of information sent between the Siemens 9751 CBX and the voice mail system during each call, thereby slowing the overall process. It is strongly recommended that a name not be programmed for the voice port hunt group.

1 Place the extensions from all the ROLMphone 400 digital station sets in a hunt group using extension 500 as the pilot number. For example, at the command prompt, type HD_GROUP 500 then press

ENTER

.

2 Verify that the hunt group is correct. For example, at the command prompt, type LI HD_GROUP 500 then press

ENTER

.

S

IEMENS

9751 CBX

WITH

D42

OR

D82 299

To program subscriber stations

The remaining Siemens 9751 CBX programming involves individual subscriber extensions. By forwarding a subscriber to the integration pilot number, integrated call answering is provided.

Some phone system software versions allow two forwarding paths. Program call forwarding for internal, external, busy, and ring-no-answer conditions to suit subscriber needs.

Generally, subscribers with ROLMphone 400 digital station sets have a message waiting button defined on their phone. If not, the phone system administrator can add this feature. If the pilot number of the integration hunt group is assigned to the message waiting button, messages are retrieved by pressing the button whenever the light is flashing.

1 Enable forward-on-busy, forward on ring-no-answer, and forward on do-notdisturb as desired for each subscriber. For example, for a subscriber assigned to extension 201, at the command prompt, type MOD EXTEN 201 then press

ENTER

.

2 Before continuing, verify that the forwarding path is assigned correctly. For example, at the command prompt, type LI EXTEN 201 then press

ENTER

.


Troubleshooting

If one of these problems is encountered, try the corrective actions listed for the problem. If these actions do not correct the problem, or if the problem is not described here, contact Technical Support.


Calls to the voice messaging system do not connect.







●

●

●

●

Confirm that expansion boards are firmly seated in the computer expansion slots and that each board is properly configured.

See the Installation Guide to check the voice board settings.


Confirm that the correct phone system model is set up on the voice messaging system. On the UM8500 Administrator, go to manufacturer and model type are displayed.

Switch >

Switch Information and check that the correct phone system


Typically this happens because the voice messaging system is set up to use the await-answer transfer type and call holding for that extension.

Call holding must be turned off when using the “Do not disturb” mode on the phone.




Confirm that the subscriber’s phone is set up on the phone system to forward calls to the voice messaging hunt group pilot number on ring-noanswer and on busy.





●

●





S

IEMENS

9751 CBX

WITH

D42

OR

D82 301


■

Sphere System




Requirements ................................................................................ 304




Setting up the Sphere system............................................................... 307

Configuring UNIVERGE UM8500 for integration ....................................... 313

Changing the number of voicemail ports ................................................ 315


Message waiting indicators are not working properly ........................... 316

Dual integration with the Sphere system through SIP trunks and traditional analog ports................................................................................................. 317

Requirements ................................................................................ 317

Setting up a UNIVERGE UM8500 with dual integration ......................... 317

S

PHERE

S

YSTEM 303


Use this section of the Integration Guide with the Installation Guide to set up the messaging system for use with a Sphere system.




See “ Requirements ” on page 304

.

2 Set up the Sphere system.

See “ Setting up the Sphere system ” on page 307 .

3 Configure the Standard SIP integration on the UNIVERGE

UM8500 server.

See “ Configuring UNIVERGE UM8500 for integration ” on page 313 .

Requirements

Before setting up the Sphere integration, confirm that the following requirements are met and that all the necessary components are available:

Phone system

●

A media gateway compatible with the Sphere system is needed if UM8500 users use the fax feature.

●

Sphere system software version 6.1 or later.

●

Licenses for all phone lines, IP phones, and other compliant devices or software that is be connected to the network, as well as one license for each port.

●

IP phones.

●

A LAN connection at each location where an IP phone will be connected to the network.


●

UNIVERGE UM8500 installed and ready for integration as described in the


● A system key with the integration type set to SIP Standard with the Feature

Sphere enabled and with the appropriate number of voice messaging ports enabled.



The following illustration shows a full-featured UNIVERGE UM8500 installation integrating with the Sphere system network.

SPHERE SERVER

• Sphere Manager

• Windows Server

MEDIA GATEWAY

UNIFIED

MESSAGING

SERVER

• UNIVERGE

UM8500

• Internet

Information

Server

• Windows

Server

PUBLIC

PHONE

NETWORK

DID line

SUBSCRIBER

• E-mail client

IP Phone

Mobile

Phone

NETWORK

E-MAIL

SERVER

• Exchange

• Windows

Server

Phone

Fax

FAX SERVER

• Fax server software

• Windows

INTERNET

ADMINISTRATOR

OFF-SITE

SUBSCRIBER

• E-mail client

• Soft Phone


NEC Sphere integration uses a network connection to connect the messaging system server with the phone system. Voice messaging ports emulate standard IP trunk connections. The communication between the parties is facilitated by a series of Voice over IP (VOIP) protocols, such as SIP, RTP, and RTCP, used for call signaling and voice streaming.


The Sphere system integration offers the following features:

Call forward to personal greeting. When an incoming call is routed to an unanswered or busy extension, the call is forwarded to the subscriber's messaging system. The caller then hears the subscriber's personal greeting and can leave a message.

Caller ID. The messaging system receives caller ID information from the

Sphere system, if available. This information is displayed in the message subject line in Microsoft Outlook

®

or other desktop messaging applications.

Easy message access. A subscriber can retrieve messages without entering an ID. The messaging system identifies a subscriber based on the extension from which the call originated. A password might be required.

Identified subscriber messaging. The messaging system automatically identifies a subscriber who leaves a message during a forwarded internal call based on the extension from which the call originated.

Message waiting indication (MWI). When a message is waiting for a subscriber, the messaging system notifies the phone system to activate the message waiting indicator on the subscriber's extension.

Notification to phone and pager devices. When a subscriber has phone or pager notification devices enabled, the messaging system calls the device to deliver the voicemail, fax, or e-mail notification. When the call is received

S

PHERE

S

YSTEM 305

the subscriber is required to enter an ID and password to authenticate the subscriber.

Greetings and voice names recording over the phone. When using the

UM8500 Administrator or UM8500 Assistant to change greetings or recorded names, the messaging system calls the phone specified in the settings section of the Media Master Control to play or record the selected file.

Playing voicemail messages over the phone when using the Outlook

VMO client. When using ViewMail

®

for Microsoft Outlook (VMO) to record or play voicemail messages, if the multimedia device is set to a phone, the messaging system calls the phone to facilitate subscriber interaction with the messaging system for creating and listening to voicemail messages.

TDM fax integration simultaneously with the Sphere SIP integration. The voicemail system supports native fax integration, using

Dialogic fax boards, at the same time as the Sphere SIP integration.

CallerID based callback. The messaging system allows the subscriber to call back the originator of a message when the caller ID information is present. The messaging system executes a release transfer to the recorded

Caller ID.


Setting up the

Sphere system

Follow the procedures in this section to set up the Sphere System to work with

UM8500.

NOTE

Verify that the User Agent Generic-SIP-Trunk, your Voice

Mail SIP user agent, appears in the SIP tab in the

Sphericall System Properties. If it is missing, add the user agent and restart the UM8500 system in order to be recognized by the Sphere system.

To configure the Sphere system and add voicemail ports.

NOTE

The Sphere System Installation discs are not shipped with

UM8500. If you do not have the installation discs, contact the NEC reseller. Follow NEC Sphere procedures for initial installation and configuration of the Sphere system.

1 Open the Sphericall Administrator:

■

Click

Start > All Programs > Sphericall > Administrator

.

or

■

Double-click the Sphericall Administrator icon on the desktop.

2 Click the General tab.

3 Double click

System - NEC - NOT for resale

to open the System

Properties window.

The System Properties window appears

4 On the System Properties window, click the

SIP

tab.

S

PHERE

S

YSTEM 307

5 Scroll down to the

Sphere SIP Phone

entry.

If Sphere SIP Phone is not listed: a b

Click

Add

and to add a new blank entry.

Type the following:

System Properties

Field name

Agent Name

Version

Endpoint

Agent Description

Type or Select

Sphere SIP Phone

All

Trunk

ActiveVoice Voicemail

If

Sphere SIP Phone

entry is listed, skip this step.

6 Double-click the Default column entry.

The User Agent Profile-Active Voice Voicemail window appears.

7 Select

Unsupported

from the

Value

list.

8 Click

OK

.


9 On the Sphericall Administrator, click the

Number Plan

tab. Add all voicemail extensions as follows: a For each extension. right-click a

Number Plan

, select

Add

, then select

Add Extensions .

The Properties for New Extension window appears. b On the Properties for New Extension window:

◆

◆

◆

◆

◆

◆

◆

◆

Type the extension number in the

Number

field.

Select the

Round Robin Group

from the

Hunt Order

list.

Type the port number in the

First Name

field.

Type UM8500 in the

Last Name

field.

Select the

Allow Transfers from Sphericall Auto Attendant check box.

Select the

Allow Sphericall AA Directory Lookup by last name

check box.

Select

Voice Mail

in the

Type

list.

Do not select the

Enable Queuing

check box.

S

PHERE

S

YSTEM 309

10 Use the VoipAdmin Tool to configure the messaging system.

See “ Configuring UNIVERGE UM8500 for integration ” on page 313 .

Start the messaging system. Sphere creates a SIP trunk, but you cannot use the extensions at this time.

11 On the Sphericall Administrator you should see the messaging system listed on the Trunks tab.

Press

F5

to refresh the data displayed in the Trunks tab.

12 Click + to expand the messaging system hub entry.

13 Right-click

Port 1

and select

View Properties

.

The Properties window port appears.

14 Click the

General tab.

Depending on your licenses, type the appropriate values in the

Total

Capacity , Inbound Capacity , and Outbound Capacity fields.

If you do not know these values, type an

Inbound

and

Outbound

value that is equal or greater than the total number of ports that you are using on the messaging system.

In the

Total Capacity

field, type the sum of the

Inbound

and

Outbound values. For example, you have 12 licensed voicemail ports. Type at least 12 in both Inbound and Outbound fields, in the Total Capacity field, type at least the sum 24.

15 Select the In Service check box.


16 Click the

Outward Routing

tab and click

Add Extension

. Select your extension, this must be a Voice Mail type extension.

17

Select the first extension that you added earlier, in step 9 a

then click

OK

.

Repeat this step for all Voice Mail type extensions that you added in step 9 a

and click

Apply

.

18 Click the Settings tab and click Add .

19 Select

Set As Voice Mail

as Name and true

as Value.

20 Click OK .

21 Verify that the extension is allocated to the trunk. If not, press

F5

to refresh the window.

22 In the Spherical Administrator click the

General

tab.

S

PHERE

S

YSTEM 311

23 Right-click the

+

and select

View Properties

.

24 In the System Properties Window, click the

System Initialization

Settings

tab.

a b

Click

Add

.

Select the messaging system server IP Address from the

SIP > MWI

Service Provider Address

followed by : 6060 . For example,

192.168.0.116

:6060.

This setting is used by the Sphere and the messaging system to send

Message Waiting Indicator requests throughout the system.

c d

Click

OK

to close the System Properties window.

Configure the Sphere system MWI using the Sphere system documentation.

25 Close the Sphericall Administrator.

26 Restart the messaging system.


Configuring

UNIVERGE


After ensuring that the messaging system server is ready for the integration by completing installation and configuring the Sphere SIP integration procedures in the Installation Guide, complete the following procedure to confirm that the integration is enabled.

To configure the extension numbers and the IP address of the PBX

1 If the messaging system is running, stop it.

2 Browse to the \Commserver\Utilities directory.

3 Double-click

VoipAdmin.exe

.

The VoipAdmin Tool appears

4 In the IP Protocol field, select Standard SIP .

5 In the

Network Adapter

field specifiy the network card that is connecting the messaging system server to the Sphere phone system.

6 In the

Extension Type

list select

Sphere

.

7 Type the <IP address> for the phone system in the SIP Server IP

Address

field

8 Type the <Sphere domain name> in the SIP Server Domain Name field.

9 Select

Use Authentication

if the SIP trunks are using authentication. If the

SIP Trunks are not using authentication (if the Sphere was configured otherwise), clear this check box

10 Under

Manage ports

, a b click Add to add a new port.

Type the extension number for each port. This information is available in the UM8500 Administrator and is used to integrate calls. c If the Sphere administrator assigned passwords, type the password in the

Password

field. If passwords have not been assigned, leave the

Password

field blank.



S

PHERE

S

YSTEM 313


( http://<server name>/saweb ).

14 Go to

System > Ports


Port Table section of the page.

If the extensions are not correctly shown, stop the messaging system, verify the PBX settings made for the voice messaging ports. Use the VOIPAdmin Tool

to make any necessary adjustments, see “ To configure the Sphere system and add voicemail ports.

” on page 307

.


1 In Internet Explorer, go to the UM8500 Administrator: http://<server name>/saweb

2 Go to

System > Licensing > Licensed Features

.

3 In the

Integration


Standard SIP

or

Multiple

.

4 If the setting is not Standard SIP or Multiple , contact a sales representative for the system key.


If the settings are incorrect, the integration features cannot be enabled.


Parameter

Manufacturer

Model


Integration

6 Close the UM8500 Administrator.

7 Shut down and restart the server.


NEC

Sphere

Sphericall v6.01 or later

Standard SIP


Changing the number of voicemail ports

To change the number of UM8500 ports after the Sphere system is installed and configured, complete the following procedures.

To change the number of voicemail ports in Sphere

System

1 On the UNIVERGE UM8500 system: a Click Start > Programs > UNIVERGE UM8500 > Applications >

License Synchronizer

.

b Specify the path to the new license file.

c Restart the UM8500 system.

2 On the Sphericall system server: a Open the Sphericall Administrator and add or remove voicemail lines, as appropriate.

To add voicemail ports, See “ To configure the Sphere system and add voicemail ports.

” on page 307

.

For information on removing voicemail ports, see the Sphere System administration online help.

b Shut down and restart the Sphere system server.

S

PHERE

S

YSTEM 315

Troubleshooting

If one of the problems listed below is encountered, try the corrective actions listed for the problem. If these actions do not correct the problem, or if the problem is not described here, contact Technical Support.

Message waiting indicators are not working properly

If the message waiting indicators are not being turned on or off properly, perform the following procedure.

To confirm that the message waiting indicator settings are correct

1 Make sure the settings from Sphere Administrator console are properly

configured. See “ Configuring UNIVERGE UM8500 for integration ” on page 313

.

2 Restart the IP Phone. Phone switch settings are periodically renewed in SIP integrations and this might cause the message waiting indicator lamp to stop working. Restarting the phone sends all information to the switch and tells the messaging system to send the MWI settings.

3 From the phone where the message waiting indicator is not working properly, dial the extension that turns message waiting indicators on. The indicator on the phone should turn on. If it does not, the problem is with the Sphere system settings.

4 From the phone where the message waiting indicator is not working properly, dial the extension that turns message waiting indicators off. The indicator on the phone should turn off. If it does not, the problem is with the Sphere system settings.

5 Confirm that the ports specified for turning message waiting indicators on and off in Sphere system are the same as the ports specified in the Sphericall

Administrator.

Refer to the Sphere system documentation for information about setting values in Sphere system. The parameters that control message waiting indicators are

MessageWaitingOn

and

MessageWaitingOff

.

6 Stop and start the Sphere system service.


8 Contact Technical Support if the problem persists.


Dual integration with the

Sphere system through SIP trunks and traditional analog ports

UNIVERGE UM8500 can be integrated to the Sphere system simultaneously using

SIP trunks and traditional Single Line Analog ports using the appropriate Media

Gateway device. In a dual integration, UM8500 does not support receiving call information by using serial packets.

To transfer calls from the SIP Trunks to Single Line Analog ports, UM8500 must be configured to dial the same access codes that a subscriber must dial when calling the Media Gateway.

Requirements

●

A UNIVERGE UM8500 system key with the integration type set to "Multiple integrations," with the appropriate number of voice messaging ports enabled.

●

●

The messaging system server is set up, UNIVERGE UM8500 is installed, and the Dialogic drivers are installed as described in the Installation Guide.

When prompted to select the phone system, select Sphere .

●

A Media Gateway device installed and configured on the Sphere system.

●

Refer to the Installation Guide and this guide for details. See “ Integration overview ” on page 304

for information about integrating UM8500 with

Sphere system.

Setting up a UNIVERGE UM8500 with dual integration

To set up a UNIVERGE UM8500 with dual integration

1 Verify that your system key allows Multiple integrations and has Sphere as a feature programmed on it.

2 Verify that the Dialogic drivers are installed as described in the Installation

Guide. If not, install them.

3 Install UNIVERGE UM8500 with Dialogic by selecting the following integration settings:


Parameter

Manufacturer

Model


Integration


NEC

Sphere

Sphericall 6.01 or later

Dual

4 After the messaging system running, only the dialogic ports are recognized.

5 Stop the Voicemail services.

6 Run the

MIUConfig.exe

tool from

\Commserver\Utilities

folder.

Set it to

Miu VOIP

.

7 Click

Start > Programs > UNIVERGE UM8500 > Edit Switch Utility

.

8 In the Edit Switch Utility, select:


Parameter

Manufacturer

Model


Integration


NEC

Sphere

Sphericall 6.01 or later

SIP Standard

S

PHERE

S

YSTEM 317

9 Run

VoipAdmin.exe

from

\Commserver\Utilities

folder and make the

necessary settings. See “ To configure the extension numbers and the IP address of the PBX ” on page 313

10 Run MIUConfig.exe

tool from Commserver\Utilities folder.

Set it to

VOIP and Dialogic

.

11 Your system is now configured for both integrations.

To modify voice port settings

❚ Use the following settings for the voice port settings:


Page

System > Switch >

Switch

System >Ports

Subscribers > Subscriber

Template > Profile

Subscribers > Subscriber

Template > Message

Notification

Subscribers >

Subscribers > Profile

Call Handlers > Profile

Field Description

Access code Type the access code that UM8500 uses when transferring calls to the media gateway

Port assignments Type the range of ports.

Switch

Switch

Switch

Switch

Select the Sphere system. If this setting is incorrect, UM8500 will not be able to:

●


Turn MWIs on or off.

●

Dial the subscriber's extension for Media

Master recording by phone.

Select the Sphere system. On the System

> Ports page, you must configure at least one port to dial out for message notification.

Select the Sphere system. If this setting is incorrect, UM8500 system will not be able to:

●

●


Turn MWIs on or off.

●

Dial the subscriber's extension for

Media Master recording by phone.

On the System > Ports page, the system must have an appropriate number of ports set to answer calls and to dial out for MWIs and Media Master recording by phone.

Select the Sphere system. If this setting is incorrect, UM8500 system can not transfer calls to or from the call handler.


■

Standard SIP Integration




Requirements ................................................................................ 321






S

TANDARD

SIP I

NTEGRATION 319


Use this section of the Integration Guide with the Installation Guide to set up a SIP integration.




Verify that all phone system and UNIVERGE UM8500 server requirements

have been met. See “ Requirements ” on page 321

.



.



.


Requirements

The steps to set up the Standard SIP integration require the following:

Phone system

●

Any phone system that supports the following RFCs:

Standard or Reference Title or Description

RFC 3261

RFC 3264

RFC 3265

RFC 3515

SIP: Session Initiation Protocol

Offers the main support for the SIP integration.

An Offer/Answer Model with the Session Description

Protocol (SDP)

Used by UM8500 for multimedia session initiations (codec negotiation) for both incoming and outgoing calls.

Session Initiation Protocol (SIP) - Specific Event

Notification

Used by UM8500 for message waiting indication (MWI).

The Session Initiation Protocol (SIP) Refer Method

Used by UM8500 for transferring calls. Used with both supervised and blind transfer.

RFC 3891

RFC 3842

The Session Initiation Protocol (SIP) 'Replaces' Header

Used by UM8500 for transferring calls. Used with supervised transfer only.

A Message Summary and Message Waiting Indication Event

Package for the Session Initiation Protocol (SIP)

Used by UM8500 for message waiting indication (MWI).

Draft-levy-sip-diversion-08.txt Diversion Indication in SIP

Used by UM8500 for receiving incoming calls information data such as call reason or forwarding station.

●

The phone system ready for SIP integration as described in the phone system documentation.

● A network switch with enough ports to handle all IP phones, the voice server and the phone system.


● UNIVERGE UM8500 installed and ready for the integration as described in the Installation Guide.

●


● A network cable to connect the voice server to the network containing the phone system.

S

TANDARD

SIP I

NTEGRATION 321



The standard SIP integration uses an Ethernet line to connect the phone system and UNIVERGE UM8500.


●

The called party's extension.

●

The calling party extension (for internal calls) or the calling party's phone number (if it is an external call and the system uses caller ID).

UM8500 uses this information to answer the call appropriately. For example, a call forwarded to UM8500 is answered with the subscriber's personal greeting. If the phone system routes the call to UM8500 without this information, UM8500 answers with the opening greeting.


The Standard SIP integration provides the following features:

Call forward to personal greeting. When an incoming call is routed to an unanswered or busy extension, the call is forwarded to the subscriber's voice mail. The caller then hears the subscriber's personal greeting and can leave a message.

Caller ID. UM8500 receives caller ID information from the phone system, if available. This information displays in the message's subject line in Microsoft

Outlook

®

(or other desktop messaging application).

Easy message access. A subscriber can retrieve messages without entering an ID. UM8500 identifies a subscriber based on the extension from which the call originated. A password may be required.

Identified subscriber messaging. UM8500 automatically identifies a subscriber who leaves a message during a forwarded internal call, based on the extension from which the call originated.

Message waiting indication (MWI). When a message is waiting for a subscriber, UM8500 notifies the phone system to activate the message waiting indicator on the subscriber's extension.



Use the phone system documentation to program the phone switch for the SIP integration. This includes defining the voice mail port extensions.

S

TANDARD

SIP I

NTEGRATION 323

Configuring

UNIVERGE


After ensuring that the UM8500 server is ready for the integration by completing all appropriate tasks in the Installation Guide, perform the following procedure to confirm that the integration is enabled.

To configure the UM8500 server for integration

1 Click Start > All Programs > UNIVERGE UM8500 > Key Dump .

2 Verify the

Integration

setting is

Standard SIP

or

Multiple Integrations

.




■

Extension = 99995

■

Password = 12345

5 Confirm that the settings match those in the following table. If the settings are incorrect, integration features may not be enabled.

Phone system setting

Parameter Required settings

Manufacturer

Model

Defaults

Default Parameters

Specific Version or Country ALL

Integrations Standard SIP

6 Stop UNIVERGE UM8500 if it is running.



8 In the

IP Protocol

field, select

Standard SIP

.

9 Type the <name> or <IP address> of phone switch in the

PBX Name or

IP Address field.

10 The server name can be left blank.

11 Type the <IP address> of the SIP proxy in the SIP Proxy IP Address field.

12 Select the

Peer-to-Peer

or

User Authentication

check box as follows:

●

Peer-to-Peer. Select only if the port authentication does not required a password.

●

●

Use Authentication. Select only if the port authentication requires an authenticated username and password.

Select neither. Leave both selections unchecked if the port authentication requires a password.

13 Under

Manage Ports

, a b

Click Add to add a new port.

Type the information for each port.

Type the Extension of each port as long as Password and Authname as required.

14 Click

OK

to save the changes and then close the VoipAdmin Tool.


16 In your Internet browser, go to UM8500 Administrator

(http:// <server name> /saweb).


17 Go to

System > Ports

and check the extensions of each port displayed in the Port Table section of the page.

Type the extension for each port. The ports must appear in the same order as in VOIPAdmin Tool.

S

TANDARD

SIP I

NTEGRATION 325


■

Toshiba CIX100/200/670, CTX

100/670, and StrataDK series




Requirements ................................................................................ 328






T

OSHIBA

CIX100/200/670, CTX 100/670,

AND

S

TRATA

DK

SERIES 327










.



.







Requirements

The steps to set up the Toshiba DK280/424 Simplified Message Desk Interface

(SMDI) integration require the following:

Phone system

●

Toshiba DK280 or DK424 with an SMDI port installed.

●

The phone system SMDI port must be connected to a serial port, COM1 is the default, on the UM8500 server with an RS-232 serial cable.

●

The phone system voice messaging ports must be connected to the voice boards in the UM8500 server.

●



●


NOTE




NOTE

To ensure that Windows does not mistake the serial connection for a serial mouse when restarting the UM8500 server, confirm that the boot.ini file is set according to instructions. See the Installation

Guide for more information.


●





The Toshiba DK280/424 SMDI integration uses a data link, which consists of an

RS-232 serial cable connecting the phone system and the UNIVERGE UM8500 server. The phone system voice messaging lines connect to the analog voice boards in the UNIVERGE UM8500 server. The following illustration shows the required connections.


●


●


●

The calling party’s extension, for internal calls

uses this information to answer the call appropriately. For example, a call forwarded from a subscriber extension to UM8500 is answered with the subscriber’s personal greeting. If the phone system routes the call to UM8500 without this information, UM8500 answers with the opening greeting.


The Toshiba DK280/424 SMDI integration with UNIVERGE UM8500 provides the following features:

●

●

●




®



●

●



T

OSHIBA

CIX100/200/670, CTX 100/670,

AND

S

TRATA

DK

SERIES 329

Configuring

UNIVERGE




1 Click

Start > All Programs > UNIVERGE UM8500 > Edit Switch

.


OK

.


Extension = 99995

Password = 12345




Manufacturer

Model

Toshiba

DK 280

DK 424

Switch PBX software version CPU A, B, C/D

Integration

All

Serial


Update

Voice Mail Now .



If you use programming options other than those described in the following procedure, the integration’s performance may be affected.

NOTE

Always use an antistatic wrist strap or grounding device when handling boards or other components. Static electricity can damage the components in phone system equipment.


1 Select specific voice messaging system ports to be used for the integration, and the remaining ports to be used for the automated attendant, if appropriate.

2 On the phone system, activate the SMDI port.

3 In “System assignments,” set the following:

■

Program 10-2 = LED 4 should be turned on for the voice messaging system to turn off message waiting indication.

■

Program 10-3 = LED 8, 9, 11, 13, 14, and 20 should be turned on for correct spacing and digit length. LED 8 allows the phone system to pass caller ID information to the voice messaging system.

4 In Program 13-1, enter the lowest standard phone port connected to the voice messaging system.

5 Set Program 31 = LED 4, 5, 9, 15-18 should be turned on.

6 For Toshiba DK280 release 3 or higher and DK424 systems, assign all phones connected to voice mail to the lowest standard phone port connected to the voice messaging system.

NOTE

The PPTC connector is a special adapter that converts the sixconductor line cord to a DB 25 connection. The default pinouts from Toshiba will not work. Use the following pinouts so the packet data is able to transmit and receive all information correctly.

Modular to PPTC 25 Pinout

1 to 7

2 to 8

3 to 20

4 to 6

5 to 2

6 to 3

Short pins 4 and 5 on the PPTC connector

Modular to PPTC 9 Pinout

1 to 5

2 to 1

3 to 4

4 to 6

5 to 3

6 to 2

Short pins 7 and 8 on the PPTC connector

T

OSHIBA

CIX100/200/670, CTX 100/670,

AND

S

TRATA

DK

SERIES 331


APPENDIX A

Shutting down and starting the messaging server


Shutting down and starting UNIVERGE UM8500 ...................................... 334

To shut down the messaging system ................................................. 334

To start the messaging system ......................................................... 334

333

Shutting down and starting

UNIVERGE

UM8500

The messaging system is configured to start automatically whenever the server starts.

However, the Status Monitor can start and stop the messaging system without a system shutdown. The Status Monitor also provides information about ports, licenses, and reports.

When the messaging system has started successfully, three tones play and a check mark appears on the UM8500 icon in the taskbar notification area.

If for any reason, the messaging system does not start successfully, two tones play and an

“X” appears on the UM8500 icon in the taskbar notification area.

To shut down the messaging system

1 Use one of the following procedures to log on to the Status Monitor:

■

On the messaging server, log on to Windows as an UNIVERGE UM8500 administrator.

Double-click the desktop shortcut to the Status Monitor or right-click the

UM8500 icon in the taskbar notification area, then click Launch Status

Monitor

.

■

If you are at another computer:

Start Internet Explorer, in the Internet Explorer address bar type: http:// <server name> /status

Where <server name> is the name of the voice messaging server.

2

3

On the Startup/Shutdown page of the Status Monitor, select a shutdown option:

❆

Wait until all calls are finished. The messaging system shuts down after all calls are finished.

❆

Send voice message before terminating all calls. The messaging system interrupts calls in progress, notifying users that calls are being disconnected.

Calls are disconnected then the server shuts down.

Click

Shut down

.

On the messaging system server, an “X” appears on the UM8500 icon in the taskbar notification area when the messaging system is shut down.

To start the messaging system

The messaging system starts automatically when the server is turned on or restarted. Use this procedure to start the messaging system only if the messaging system was shut down and the server was not restarted.

1 Use one of the following procedures to log on to the Status Monitor:

■

On the messaging server, log on to Windows as an UNIVERGE UM8500 administrator.

Double-click the desktop shortcut to the Status Monitor or right-click the

UM8500 icon in the taskbar notification area, then click

Launch Status

Monitor

.

■

If you are at another computer:

Start Internet Explorer, in the Internet Explorer address bar type: http:// <server name> /status

Where <server name> is the name of the voice messaging server.

2 Click the UM8500 icon in the taskbar notification area.

3 Click

Start

.

When the messaging system starts successfully, three tones play and a check mark appears on the UM8500 icon in the taskbar notification area.


4

If the messaging system does not start successfully, two tones play and an “X” appears on the UM8500 icon in the taskbar notification area.

If you are at the messaging system server, press

CTRL+ALT+DELETE

, then lock or log off Windows to prevent access by unauthorized users.

335


APPENDIX B

Testing the extensions


Testing the extensions ......................................................................... 338

What is needed for the test.............................................................. 338

Steps to test the extensions............................................................. 338

337

Testing the extensions

Test each extension to confirm that the phone system is programmed correctly.

What is needed for the test

●

A standard analog phone set with a ringer to use as a test set. If the messaging system uses feature phone sets, use a feature set for the tests.

●

If using an analog test phone, and if the voice boards use RJ-14 connectors with two extensions per connector, then a line splitter might be needed to separate the two extensions carried by each phone line.

●

A system manager phone set.

Steps to test the extensions

1 Connect the phone system to the test phone set using a line designated as a messaging system extension.

2 Confirm that the phone system identifies DTMF dialing through the test extension.

Dial a station phone from the test phone. The station phone should ring.

3 Confirm that the phone system transmits DTMF tones to the test extension.

Dial a station phone from the test phone. Have someone answer the station phone and enter a digit. You should hear the tone on the test phone. Repeat this test for each type of station connected to the phone system, for example, analog, feature set, or operator.

4 Confirm that the test phone can access outside lines.

Dial a number outside of the phone system from the test phone. You should reach the number.

5 Confirm that the phone system generates rings on the test extension.

From a station phone, dial the extension for the test phone. The test phone should ring.

6 Confirm that trunk routing is set up correctly for extensions that answer trunk calls.

From a line outside the phone system, dial the number designated for the messaging system. Answer the test phone, perform a hookflash (timed break recall), then dial a station phone. Listen for ringing, then hang up the test phone. The call should be transferred to the station you dialed.

7 Check that trunk routing is set up correctly for extensions that only answer calls from stations, for phone systems that support trunk routing.

Dial the test phone extension from a station phone. Answer the test phone, perform a hookflash (timed break recall), then dial a station phone. Listen for ringing, then hang up the test phone. The call should be transferred to the station you dialed.


APPENDIX C

Learning the phone system tones


Learning phone system tones ............................................................... 340

Troubleshooting the Learn Tones utility .............................................. 341

339

Learning phone system tones

UNIVERGE UM8500 comes with template files for a variety of phone systems. These template files should work with most phone systems without modification. However, problems with transfers, message waiting indication, and message notification can arise if

UM8500 does not understand the phone system tones. If any of these problems occur, run the Learn Tones utility to modify the phone system template file.

The Learn Tones utility learns the frequency and cadence of the phone system tones, such as busy and ringback, and teaches them to UM8500. It also learns the central office dial tone. Once the utility is started, the process is automatic. One messaging port calls other ports to generate the tones. The utility then adds the tone information to the phone system template file.

The Learn Tones utility requires exclusive access to the ports. Therefore, run it when

UNIVERGE UM8500 is not taking calls.

To run the Learn Tones utility

1 In the UM8500 Administrator, go to

System

>

Switch

.

2 In the Set Active Switch Type section, verify all values.

3 Correct any incorrect values for the phone system.

4

If values in step 3 were changed, click

Save .

5

Shut down UM8500. For more information, see “ To shut down the messaging system ” on page 334

.

6 Click

Start

>

Programs

>

UNIVERGE UM8500

>

Learn Tones

.

7 Confirm that all ports and extensions are correct. Do not use a hunt group for the helper extensions.

Use manual mode when you want the primary port to call a specified extension rather than a helper port. You will be prompted to answer the extension and busy it. You also use manual mode when some aspect of the phone system programming, such as forwarding when a line is busy, conflicts with the tone-learning process.

8 Type 1000 in the Delay between calls box.

9 Type 25 in the

Deviation threshold

box. Values outside the

Deviation threshold are discarded.

10 In the Dialtone section, click

Learn

, and the utility begins learning the phone system dial tones. This can take a few minutes.

If a “Success” message appears, go to step 11 .

If a “Failure” message appears, resolve the problem and repeat this step. For more

information, see “ Troubleshooting the Learn Tones utility ” on page 341 .

11 In the Busy section, click

Learn

, and the utility begins learning the phone system busy tones. This can take a few minutes.

If a “Success” message appears, continue with step 12

.



12 In the Ringback section, click

Learn

, and the utility begins learning the phone system ringback tones. This can take a few minutes.

If a “Success” message appears, continue with step 13

.



Click Save . The Learn Tones utility automatically verifies tones after it learns them, so there is no need to click

Verify all

before saving the learned tones.

13 In the dialog box that appears, select the

Dialtone

,

Busy

, and

Ringback

check boxes, then click

OK

.


14 Accept the default file name, and click

Open

. Changes to the phone system template file are saved.

15 Click

Done

to exit the Learn Tones utility.

Restart UM8500. For more information see “ To start the messaging system ” on page 334

.

Troubleshooting the Learn Tones utility

If the learn tones process fails, the phone system might not be generating a tone for a sufficient length of time. To adjust the length of the tone that Learn Tones expects, in the

Learn Tones window change the number in the Frames column. For continuous tones, one sample is one second; for tones with cadence, one sample is one cycle.

The process might also fail if the first few seconds of the tone varies from the rest of the tone. To accommodate this situation, in the Learn Tones window change the number in the

Delay column.

If you need assistance resolving these or other problems, call Technical Support.

341


Mitel 8500 Installation guide

CONTENTS

Avaya D82

Centrex/SMDI

Cisco Call Manager

Fujitsu 9600/SMDI

Mitel SX200, SX2000, 3300ICP, and 200ICP

Mitel SX-2000 T1

Mitel 3300 ICP T1 with Digital

E&M

Mitel 3300 ICP with IP integration

NEC NEAX 2000 with Direct

Digital (D82)

NEC NEAX 2000 with IP Protims

NEC NEAX 2000 with OAI

NEC NEAX 2400 with Direct

Digital

NEC NEAX 2400 with IP Protims

NEC NEAX 2400 with serial MCI

NEC NEAX 2400 with OAI

NEC NEAX 2400 or NEC SV7000 with LAN MCI

NEC UNIVERGE SV7000/

SV7000MPS with IP Protims

NEC UNIVERGE SV7000 with

OAI

NEC UNIVERGE SV8300 with IP

Protims

NEC UNIVERGE SV8300 using

OAI

NEC UNIVERGE SV8500 with

Direct Digital

NEC UNIVERGE SV8500 with IP

Protims

NEC UNIVERGE SV8500 with

LAN MCI

NEC UNIVERGE SV8500 with serial MCI

NEC UNIVERGE SV8500 using

OAI

Nortel Meridian-1 with D82

Siemens 9751 CBX with D42 or

D82

Sphere System

Standard SIP Integration

Toshiba CIX100/200/670, CTX

100/670, and StrataDK series

Shutting down and starting the messaging server

Testing the extensions

Learning the phone system tones

Related manuals

NEC

MA4000

NEC

MA400

Table of contents