BlackBerry Handheld Installation & Getting Started Guide

BlackBerry Handheld Installation & Getting Started Guide
Installation &
Getting Started Guide
BlackBerry Handheld
Installation and Getting Started Guide,
Last revised 26/07/01
Part Number: MAT-03201-001 rev.002
ASY-03321-001
At printing, documentation complies with versions: Applications 2.1,
and Desktop 2.1.
© 2001 Research In Motion Limited. All rights reserved. The BlackBerry
and RIM families of related marks, images and symbols are the
exclusive properties of, and trademarks of Research In Motion Limited.
RIM, Research In Motion - Registered in the Canadian Intellectual
Property Office and U.S. Patent and Trademark Office. Always On,
Always Connected - Registered U.S. Patent and Trademark Office. All
other brands, product names and company names mentioned herein
may be trademarks or registered trademarks of their respective holders.
© Puma Technology, Inc. Puma Technology, the Puma Technology
logo, DSX Technology, the DSX Technology logo, Intellisync, the
Intellisync logo and Intellisync Ready logo are trademarks of Puma
Technology, Inc. that may be registered in some jurisdictions.
Exchange and Outlook are either trademarks or registered trademarks
of Microsoft Corporation. Lotus, Domino, Lotus Notes, and Lotus
Organizer are trademarks of Lotus Development Corporation.
While every effort has been made to ensure technical accuracy,
information in this document is subject to change without notice and
does not represent a commitment on the part of Research In Motion
Limited.
Research In Motion Limited
295 Phillip Street
Waterloo, Ontario N2L 3W8
Printed In Canada
JS2607
FCC compliance statement (USA)
FCC Class B Part 15
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
•
This device may not cause harmful interference, and
•
This device must accept any interference received, including
interference that may cause undesired operation.
WARNING
Changes or modifications to this unit not expressly
approved by the party responsible for compliance could
void the user’s authority to operate this equipment.
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the manufacturer’s
instructions, may cause interference harmful to radio
communications.
There is no guarantee, however, that interference will not occur in a
particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for
help.
Industry Canada Certification
The RIM 850 Wireless Handheld complies with
Industry Canada RSS 119, under certification number
2503 195 366A.
IC Class B compliance —This device complies with the
Class B limits for radio noise emissions as set out in the
interference-causing equipment standard entitled
“Digital Apparatus,” ICES-003 of Industry Canada.
The RIM 857 Wireless Handheld complies with
Industry Canada RSS 119, under certification number
2503 195 634A.
IC Class B compliance —This device complies with the
Class B limits for radio noise emissions as set out in the
interference-causing equipment standard entitled
“Digital Apparatus,” ICES-003 of Industry Canada.
Contents
FCC compliance statement (USA) ..........................................3
Industry Canada Certification ................................................4
Important safety information ........................................................7
RIM 850 Wireless Handheld..................................................10
RIM 857 Wireless Handheld..................................................11
Welcome to your wireless solution ............................................13
About this guide......................................................................14
Other documentation available ............................................16
About version 2.1 ....................................................................17
Contents of your package ......................................................18
System requirements ..............................................................19
Getting started ................................................................................21
Before you begin .....................................................................21
About battery use and charging ...........................................22
Beginning to use the handheld .............................................30
Turning the radio on and off .................................................31
Registering with the network................................................32
Installing the desktop software.............................................34
Sending a test message...........................................................37
Reading your test message ....................................................39
Configuring handheld options .............................................40
Summary ..................................................................................47
Getting to know your handheld .................................................49
Handheld components...........................................................50
Scrolling through options ......................................................69
Summary and tips...................................................................70
Using the desktop software .........................................................71
Backing up files from handheld to PC .................................71
Loading handheld applications ............................................73
Synchronizing email and PIM...............................................75
Redirecting email ....................................................................79
Summary ..................................................................................82
Frequently asked questions .........................................................83
Alarm ........................................................................................83
Battery.......................................................................................83
Storage ......................................................................................85
Home screen ............................................................................87
LCD screen...............................................................................88
Messages...................................................................................88
Punctuation..............................................................................92
Resetting the handheld ..........................................................93
Specifications..................................................................................95
RIM 850 Wireless Handheld..................................................95
RIM 857 Wireless Handheld..................................................97
Research In Motion Limited Software License Agreement.101
Terms and Conditions..........................................................101
Limited Warranty.........................................................................105
Index ...............................................................................................111
Important safety information
Please read these safety instructions and the operation
instructions provided in this manual before operating the
handheld or its cradle. Retain these instructions for future use.
Remember to follow any special regulations governing the use of
the handheld and always switch it off in areas where radio
devices are forbidden, or when it may cause interference or
danger. Any safety laws and regulations pertaining to the use of
cell phones and two-way radios will likely apply to your use of
the handheld. We encourage you to follow such laws and
regulations at all times. In particular, please observe all
restrictions on the use of radio equipment in fuel depots (fuel
storage and distribution areas), chemical plants, where blasting
operations are in progress or in any other area in which
restrictions on radio transmissions are imposed.
The handheld is not an FAA-approved electronic device for use
on aircraft. Switch off the handheld when in an aircraft. The
effect of the use of the handheld in an aircraft is unknown. Such
use may affect aircraft instrumentation, communication and
performance, may disrupt the network, and may be illegal.
8
Important safety information
Operation of any radio transmitting equipment, including the
handheld, may interfere with the functionality of inadequately
protected medical devices, including pacemakers. Consult a
physician or the manufacturer of the medical device if you have
any questions. Additionally, while most modern equipment is
adequately shielded from radio signals such that your handheld
will not interfere with the operation of such equipment, certain
electronic equipment, including automotive systems, may not be
shielded against the radio signals from your handheld. You
should check with the manufacturer of your motor vehicle or the
manufacturer’s representative to determine whether the use of
the handheld will present any safety issues.
Avoid using the handheld in any environment requiring your
full attention, such as when driving a vehicle. If you need to use
your handheld while driving, have a passenger in the vehicle use
the handheld for you, or find a safe location to halt your vehicle
prior to using the handheld. Do not use the cradle as a means of
storing your handheld while in a vehicle.
WARNING
Do not use any cradle or any other accessory or attachment
that is not manufactured by RIM or supplied by RIM or an
authorized RIM accessories supplier. Use of any accessory
or attachment that is not supplied or approved for use by
RIM in conjunction with the handheld is not permitted as it
may cause hazards.
Do not place the handheld or its charging cradle on any unstable
surface, such as a cart, stand, tripod, bracket, or table. It may fall,
causing serious injury to a child or adult, and serious damage to
the handheld.
Installation and Getting Started Guide
Important safety information
9
Use proper care when disposing of your handheld. As the unit
contains a lithium ion cell, neither the handheld nor the lithium
ion cell (nor the external battery) should be disposed of in fire.
Dispose of the handheld containing the lithium ion cell in
accordance with the laws and regulations in your area governing
disposal of such cell types. Similarly, dispose of external batteries
in a responsible manner. Contact RIM if you have any questions
concerning disposal of the handheld, the lithium ion cell, or the
external battery.
The handheld should be operated only from the type of power
source indicated on the marking label. Refer to the operating
instructions starting on page 22 for more information on the
battery and power supply. Power supply cords should be routed
so that they are not likely to be walked on or pinched by items
placed upon or against them, paying particular attention to cords
at plugs, convenience receptacles, and the point where they exit
from the handheld or its cradle. Do not overload wall outlets,
extension cords, or integral convenience receptacles as this can
result in a risk of fire or electric shock.
Never push objects of any kind into the handheld or its cradle
through openings as they may short-out parts that could result in
a fire or electric shock. Never spill liquid of any kind on the
handheld or cradle. Do not use the handheld or cradle near water
(for example near a bathtub, or a sink, in a wet basement, near a
swimming pool, etc.). The handheld and its cradle should be
situated away from heat sources, such as radiators, heat registers,
stoves, or other products (including amplifiers) that produce
heat.
WARNING
To reduce the risk of fire or electric shock, do not expose
the handheld or cradle to rain or moisture.
Installation and Getting Started Guide
10
Important safety information — RIM 850 Wireless Handheld
RIM 850 Wireless Handheld
RIM recommends that you use only single-use alkaline (AA) or
rechargeable NiMH batteries in this unit. There is a list on
page 22 of recommended brands of rechargeable NiMH
batteries. The use of any other battery may disable the handheld
and may be dangerous. For added protection during a lightning
storm, or when the handheld and charging cradle are left
unattended and unused for long periods of time, unplug the
charging cradle from the wall. This will prevent damage to the
handheld due to lightning or power-line surges. Only plug in the
charging cradle AC wall adapter if you are going to use the
recharging feature.
Unplug the charging cradle from the wall and refer the handheld
and charging cradle for service to qualified service personnel if:
•
the power supply cord or plug is damaged
•
liquid has been spilled or objects have fallen into the
handheld or charging cradle
•
the handheld or charging cradle has been exposed to rain or
water
•
the handheld or charging cradle has been dropped or
damaged in any way
•
the handheld or charging cradle does not operate normally
by following the instructions contained in this manual
•
the handheld or charging cradle exhibits a distinct change in
performance.
Installation and Getting Started Guide
Important safety information — RIM 857 Wireless Handheld
11
Adjust only those controls that are covered in this manual. An
improper adjustment of other controls may result in damage and
will often require extensive work by a qualified technician to
restore the handheld or cradle to its normal operation.
Unplug the cradle before cleaning. Do not use liquid or aerosol
cleaners. Rather, use a damp cloth to clean the unit.
Failure to observe all these instructions will void the Limited
Warranty, and may lead to suspension or denial of services to the
offender, or legal action, or both.
RIM 857 Wireless Handheld
Read these instructions. Keep these instructions. Heed all
warnings. Follow all instructions.
Do not use this apparatus near water. Clean only with a dry
cloth.
Do not install near any heat sources, such as radiators, heat
registers, stoves, or other apparatus (including amplifiers) that
produce heat.
Do not defeat the safety purpose of the polarized or groundingtype plug. A polarized plug has two blades with one wider than
the other. A grounding-type plug has two blades and a third
grounding prong. The wide blade or the third prong are
provided for your safety. If the provided plug does not fit into
your outlet, consult an electrician for replacement of the obsolete
outlet.
Installation and Getting Started Guide
12
Important safety information — RIM 857 Wireless Handheld
Protect the power cord from being walked on or pinched
particularly at plugs, convenience receptacles, and the point
where they exit from the apparatus.
Only use attachments/accessories specified by the manufacturer.
Unplug this apparatus during lightning storms or when used for
long periods of time.
Refer all servicing to qualified service personnel. Servicing is
required when the apparatus has been damaged in any way,
such as when the power-supply cord or plug has been damaged,
liquid has been spilled or objects have fallen into the apparatus,
it has been exposed to rain or moisture, does not operate
normally, or has been dropped.
WARNING
To reduce the risk of fire or electric shock, do not expose
this apparatus to rain or moisture.
Adjust only those controls that are covered in this manual. An
improper adjustment of other controls may result in damage
and will often require extensive work by a qualified technician
to restore the handheld or charging cradle to its normal
operation.
Failure to observe all safety instructions contained in this
manual will void the Limited Warranty, and may lead to
suspension or denial of services to the offender, or legal action,
or both.
Installation and Getting Started Guide
Welcome to your wireless
solution
BlackBerry Enterprise Edition is a wireless email solution that
includes either the RIM 850 Wireless Handheld (pager-sized) and
cradle or the RIM 857 Wireless Handheld (palm-sized) and cradle.
Your email solution also contains desktop software and flat-rate
airtime on a nationwide wireless data network.
Equipped with a screen size of 132X65 pixels (for the pager-sized
handheld) or 160X160 pixels (for the palm-sized handheld), RIM’s
always on, always connected wireless technology and QWERTY
keyboard design, the handheld provides users with the ultimate
pager-sized or palm-sized handheld for messaging and personal
information.
Get ready to experience the power of messaging with your
handheld using functions such as:
•
Messages: Receive, read, reply to, compose, forward, save, file,
and delete messages.
•
Compose: Create and send messages to Internet email
addresses and to other handhelds.
•
Saved Messages: Store messages for future viewing.
•
Search Messages: Locate messages in seconds with the
powerful search tool.
•
Address Book: Store your personal directory of contact
information, such as multiple phone and fax numbers, and
email addresses. Enter notes for individual contacts and search
the database to find specific contacts.
•
Calendar: Keep track of appointments using one of the four
calendar views: Day, Week, Month, or Agenda.
14
Welcome to your wireless solution — About this guide
•
Tasks: Add, edit, and delete tasks and mark tasks as complete.
•
Alarm: Set the alarm on the handheld to sound every day or on
weekdays only.
•
MemoPad: Compose, edit, and delete notes, memos and lists.
•
Calculator: Perform basic mathematical operations and
conversions (conversions available only with the palm-sized
handheld).
•
Options: Customize the way the handheld notifies you of new
messages; set the password; add, edit, and delete AutoText
entries; set the current date; program the automatic on/off
feature.
•
Lock: Lock the handheld with a password security screen so
that only you can use it. (This function is visible in the Home
screen only after you have set a password.)
•
Turn Wireless Off / Turn Wireless On: Turn off the
handheld’s radio when you do not wish to receive messages or
when it may interfere with other radio communications, such
as during a flight. Turn on the radio again to send and receive
messages.
•
Power Off: Turn off the handheld at night or on weekends.
About this guide
This guide provides information for operating the handheld and for
installing the desktop software.
BlackBerry Enterprise Edition integrates with your company’s email
system. Currently, BlackBerry Enterprise Edition is available for
users of Microsoft Exchange Server and Lotus Domino Server.
Installation and Getting Started Guide
Welcome to your wireless solution — About this guide
Microsoft
Exchange
Information appearing in this format, prefaced by Microsoft
Exchange, pertains only to BlackBerry Enterprise Edition
for Microsoft Exchange. You have a Microsoft Exchange
email account if you are running Microsoft Outlook as your
email client. And, in Outlook, if you select Tools>Services,
the dialog box contains a list of services that includes
Microsoft Exchange Server.
Lotus
Domino
Information appearing in this format, prefaced by Lotus
Domino, pertains only to BlackBerry Enterprise Edition for
Lotus Domino.You have a Lotus Domino email account if
you are running Lotus Notes as your email client.
Note
Notes appear in this format and contain additional
information to help you perform the task being described.
Tip
Tips appear in this format and provide information about
performing tasks and offer different options to perform
tasks.
WARNING
Warnings appear in this format and advise you that failure
to take or avoid a specific action could result in data loss or
damage to the handheld.
15
A summary, including a list of more tips, is included at the end of
each chapter. You can also refer to the list of frequently asked
questions included in this guide for answers to troubleshooting
issues that may arise.
This guide describes the operating procedures and instructions for
both the pager-sized handheld and the palm-sized handheld. Where
Installation and Getting Started Guide
16
Welcome to your wireless solution — Other documentation available
procedures between the two handhelds differ, you will see the
following icons:
This icon indicates that the associated information or
procedures pertain only to the pager-sized handheld.
This icon indicates that the associated information or
procedures pertain only to the palm-sized handheld.
Throughout this guide, the graphics depicting keyboard keys and
LCD screens show the palm-sized handheld. The keyboard layouts
on each handheld are very similar; however, some keys are shaped
differently and there are a few additional keys on the palm-sized
handheld. Where the LCD screen differs between the pager-sized
handheld and the palm-sized handheld, both LCD screens are
shown. In addition, the handheld has two display options: Large
Font and Small Font. This guide shows the Large Font display
option.
Other documentation available
Documentation for BlackBerry Enterprise Edition also includes:
•
“Handheld User’s Guide” — Refer to this online guide, which is
installed along with the desktop software, for detailed
information on handheld functions such as Messaging,
Address Book, Calendar, Tasks and more.
•
“Desktop Software Online Guides” — The desktop software
offers online help to guide you and answer your questions. In
the desktop software, select Help from any active window to
view help information.
Installation and Getting Started Guide
Welcome to your wireless solution — About version 2.1
•
17
“README.txt” — This file, installed with the desktop software,
contains information about the new features of the version 2.1
release.
About version 2.1
This release of the BlackBerry Wireless Handheld is the first for
users on Lotus Domino and it is an update for existing BlackBerry
users on Microsoft Exchange. The following table provides feature
highlights of the BlackBerry Wireless Handheld and desktop
software 2.1 release.
BlackBerry
Feature
Microsoft
Exchange
Lotus
Domino
Wireless calendar — Use wireless
calendar synchronization to see calendar
and appointment changes reflected on
both the handheld and desktop “over the
air”.
Wireless meeting requests — Respond
to and create meeting requests on your
handheld for efficient meeting scheduling.
Downloads icon — This new icon in the
BlackBerry Desktop Manager window
provides a link to the Downloads website
where you can access BlackBerry software
and third-party applications.
Cut, copy, and paste — Modify
highlighted text in any editable field.
Search by subject — Perform a search to
find and view all messages containing the
same text in the Subject field.
Installation and Getting Started Guide
18
Welcome to your wireless solution — Contents of your package
BlackBerry
Feature
Microsoft
Exchange
Lotus
Domino
Additional fields in Address Book —
Four added fields are provided in the list of
contact information. These fields are userdefined. (You can change the label of the
fields and include any relevant information
about the contact.)
Time zone support — Appointments
created for a specific time zone are
adjusted appropriately when the time zone
is changed in the handheld’s date and time
option.
Note
For a complete list of new features for version 2.1 of the
software, refer to the README.txt file, found on your
installation CD.
For information on how to use these features, see the
online “Handheld User’s Guide”.
Contents of your package
Your package should contain the following:
•
•
•
•
•
•
Handheld
Cradle
Holster
This “Installation and Getting Started Guide“
Handheld “Quick Reference Card”
Installation CD containing desktop software and online
“Handheld User’s Guide”
If something from this package is missing or not working properly,
contact the point of purchase.
Installation and Getting Started Guide
Welcome to your wireless solution — System requirements
19
System requirements
The following components are required to install the desktop
software:
•
Intel-compatible 486 or higher desktop with an available serial
port
•
Windows 95/98/2000 or NT 4.0
Microsoft
Exchange
Lotus
Domino
Microsoft Exchange Client, Microsoft Outlook 97, Outlook
98 or 2000 (Workgroup installation), with an email account
on a Microsoft Exchange Server version 4.0 or higher, that
is capable of receiving email from the Internet.
Lotus Notes Client 4.6 or higher with an email account on a
Lotus Domino Server version 4.6 or higher that is capable
of receiving email from the Internet.
Installation and Getting Started Guide
1
Getting started
To start sending and receiving email, you will need to perform some
brief setup tasks on the handheld, namely, installing a new battery
(for the pager-sized handheld) or charging the internal battery (for
the palm-sized handheld), turning on the radio, and ensuring that
the handheld is registered with the wireless network. You need to
set up your computer by installing the desktop software and
connecting the handheld to your PC. Once setup is complete on
both the handheld and PC, you can check that your email
redirection is enabled, send and read a test message, and then
configure your handheld’s options.
Before you begin
You should familiarize yourself with some of the handheld’s basic
components before sending and receiving email messages.
The QWERTY keyboard provides access to all of the regular
alphabetic characters. Numeric characters, a symbols library,
punctuation, and special characters can all be generated using the
orange ALT key in combination with the other keys. For easy typing,
hold the device in both hands and use your thumbs.
Roll and click (press down) the handheld’s trackwheel, which is
located in the top right corner of the handheld, for navigation and
selection.
When you turn on your handheld, the Home screen appears. This
screen is your starting point for using the handheld’s functions. It
22
Getting started — About battery use and charging
displays the date and time, the current signal strength, the battery
level of the handheld, and the function icons. The Home screen also
displays notification of any new messages or alarms.
The handheld is battery powered and you should familiarize
yourself with proper battery use and care. If you have the pagersized handheld, you have the choice of using either an AA alkaline
battery or a rechargeable NiMH battery. If you have the palm-sized
handheld, there is no external battery required; your handheld is
powered by an internal, rechargeable battery.
About battery use and charging
Depending on usage, the handheld can operate for
weeks using either a single AA alkaline battery or a
rechargable NiMH battery. The handheld will work
best if you use standard, high quality alkaline or NiMH
batteries.
Note
If you choose to use an AA alkaline cell we recommend that
you unplug the AC adapter before you place the handheld
in the charging cradle to synchronize with your PC. This will
ensure that the charging cradle does not attempt to charge
the alkaline cell.
RIM recommends using the Sanyo NiMH model HR-3U
if you choose to use a rechargable battery in the
handheld. This battery is supplied with the handheld
The Energizer NH15 NiMH battery is a suitable
alternative for the Sanyo HR-3U battery. It has a lower
capacity than the Sanyo battery so it will need to be
recharged more frequently. It is, however, readily
available from many retail locations.
Installation and Getting Started Guide
Getting started — About battery use and charging
23
RIM has also performed limited testing on NiMH
batteries from Gold Peak Group and Radio Shack
(Tandy). While not certified for general use in the
pager-sized handheld, you may wish to try them as
substitutes for the Sanyo or Energizer cells. If you
encounter any difficulties when using these batteries,
return to using the Sanyo or Energizer cells.
To insert the battery
1.
On the back of your pager-sized handheld, remove
the battery cover by sliding the lock to the right and
pulling the cover up and off. (Remove the old
battery if one is present.)
2.
Insert a new battery. Make sure that the polarities
(- and + signs) are aligned correctly. The handheld
will vibrate and beep if the battery has not been
inserted properly.
Installation and Getting Started Guide
24
Getting started — About battery use and charging
3.
Click (press down) on the trackwheel to turn on the
handheld. The Home screen appears.
The Home screen
Note
If you choose to use an AA alkaline battery and your
handheld does not turn on after you’ve inserted the battery,
then either the AA alkaline is too low or the internal lithium
is discharged. Leave the handheld turned off for 6 to 8
hours to let the AA alkaline battery recharge the internal
lithium battery. If this does not solve the problem, try
inserting a new battery.
Installation and Getting Started Guide
Getting started — About battery use and charging
25
Using the charging cradle
If you have the pager-sized handheld and you choose to operate it
with a rechargable NiMH battery, you will use the cradle to
recharge the NiMH battery. If you have the palm-sized handheld,
there is no external battery required; your handheld is powered by
an internal, rechargable battery that is also recharged using the
cradle.
Note
When connecting to your PC, use only the cradle provided
by Research In Motion.
To recharge the NiMH battery
Plug the supplied AC adapter into a power source.
1.
Place the handheld in the charging cradle so that
the handheld’s serial port is securely connected to
the charging cradle. To do so, line up the connector
port on the bottom edge of the handheld with the
connector prongs of the cradle and press the
handheld firmly in place.
Handheld in cradle, plugged into wall outlet
Installation and Getting Started Guide
26
Getting started — About battery use and charging
When the charging cradle and handheld are connected
and the charging cradle is plugged into a power source,
the green LED on the cradle will be solid for a period of
time, in which the cradle is detecting and testing the
battery. The charging cradle then begins a charging
cycle.
During this charging cycle, the green LED on the
charging cradle will flash continually and the icon,
located in the top right corner of the Home screen will
change to a charging icon.
When charging is complete, the green LED returns to a
solid green light. If the green LED turns off at any point
during the charging cycle, there may be a problem with
the battery, the charging cradle, or one or more of the
connections, (e.g. the AC adapter, the handheld). A
complete charging cycle may take as long as 8 hours but
it will typically take less time to fully recharge the
battery.
Recharging tips
Follow these practices for charging your pager-sized
handheld to ensure that you get maximum battery
performance.
•
Allow the handheld to complete its charging cycle
every time you attempt to charge it. Do not remove
the handheld from the cradle while the green LED
is flashing. A charging cycle is complete when the
green LED is solid.
Installation and Getting Started Guide
Getting started — About battery use and charging
•
Keeping the handheld in the cradle for a short time
(5-15 minutes) during synchronization with your
PC will not negatively affect the rechargeable
battery. Keeping the handheld in the cradle longer
than the time required for synchronizing, yet not
long enough to complete the battery charging
cycle, is not recommended.
•
If you use a non-rechargeable battery in the
handheld, such as an AA alkaline cell, unplug the
AC adapter from the charging cradle before you
connect the handheld to your PC. This ensures that
the cradle does not attempt to charge the
handheld’s alkaline battery.
•
Only recharge your handheld when the battery
level indicator on the handheld’s Home screen
shows one or two bars. Do not recharge when the
battery level is at three or more bars.
27
To charge the internal battery for the first time
When you receive your palm-sized handheld, you must
insert it into the charging cradle to charge the internal
battery.
1.
Connect the AC adapter to the cradle’s serial port
connector as illustrated below.
Installation and Getting Started Guide
28
Getting started — About battery use and charging
Connecting AC adapter cord to cradle serial port
2.
Plug the cradle into a wall outlet and insert the
handheld into the cradle by aligning the connector
port on the bottom edge of the handheld with the
connector prongs of the cradle and press the
handheld firmly in place.
Installation and Getting Started Guide
Getting started — About battery use and charging
29
Handheld in cradle, plugged into wall outlet
After a few seconds, the Home screen should appear.
The Home screen
Installation and Getting Started Guide
30
Getting started — Beginning to use the handheld
3.
Note
Allow the handheld to charge to full battery power
before using it. When the handheld is charging, the
battery icon (in the top right corner of the Home
screen) will change to a charging icon. Once the
handheld is fully charged, the battery icon will
replace the charging icon.
The cradle does not need to be connected to your PC for
charging to occur.
Recharging the internal battery
Follow the same procedure to recharge the handheld’s
battery when necessary.
The handheld can be kept at a full charge by “topping
up” the battery every day for 10-15 minutes. From an
empty battery, a full charge can be achieved in
approximately 3 hours. It is not necessary to drain the
battery completely before recharging.
Note
If the battery level becomes too low, the battery icon will be
replaced by LOW, indicating that it is time to recharge the
handheld. In this state, all radio functions, such as sending
and receiving email and PIM operation, will be disabled until
the battery is recharged.
If you place the handheld in the charging cradle when it is
turned off, the red LED light will turn on. This light indicates
that the handheld is charging and it will turn off once the
handheld is fully charged.
Beginning to use the handheld
In the Home screen, you can select any of the handheld’s main
functions. Using the trackwheel, scroll through the icons. The name
Installation and Getting Started Guide
Getting started — Turning the radio on and off
31
of each function appears at the bottom of the screen. To select a
function, scroll to the appropriate icon and click the trackwheel.
You can also select a function by pressing the underlined character
in the function’s name. For example, press M to access the Messages
screen.
To turn on the handheld
To turn on your pager-sized handheld, click (press
down) the trackwheel.
To turn on your palm-sized handheld, press the silver
key.
To turn off the handheld
When you want to turn off your pager-sized handheld,
scroll to the POWER OFF icon and click.
When you want to turn off your palm-sized handheld,
scroll to the POWER OFF icon and click. You can also
press and hold the silver key to turn off the handheld.
Turning the radio on and off
When you first receive your handheld, the wireless radio will be
turned off. You must turn on the radio before you can send and
receive messages.
In the Home screen, scroll to the TURN WIRELESS ON icon
and click.
Installation and Getting Started Guide
32
Getting started — Registering with the network
You will notice that the TURN WIRELESS ON icon was an
antenna, but when you click the icon, the function name changes to
TURN WIRELESS OFF and the icon changes to an airplane. The
airplane icon is a reminder to turn off your handheld’s radio when
on an airplane, in a hospital, or in any place where it may interfere
with other radio transmissions and frequencies. The icon will
change depending on whether the wireless radio is on or off.
Note
You should turn off your handheld’s radio if you are going to
be out of coverage for an extended period of time. Turning
off the radio will greatly improve battery life. To turn the
radio off, scroll to the TURN WIRELESS OFF icon and
click.
When you first receive your handheld there should be two
messages in the Messages screen to introduce you to your handheld
and some of its basic features.
Registering with the network
After you turn on the wireless radio, a Registration message should
arrive. In the rare case that the Registration message does not arrive,
check the Home screen to ensure you are in coverage. (You are in
coverage if you have one or more bars beside the antenna icon in the
Installation and Getting Started Guide
Getting started — Registering with the network
33
top right corner of the Home screen.) Then, register your handheld
using the following procedure procedure.
1.
In the Home screen, scroll to the OPTIONS icon and click.
Thee Device Options screen appears.
2.
In the Device Options screen, scroll to Network Settings and
click. The Network Settings screen appears.
3.
Ensure that the Roaming field is set to your country (U.S. or
Canada) and that the Radio field is set to On. Verify that the
Status field is set to Active.
4.
Click to view the menu. Scroll to Register Now and click.
Installation and Getting Started Guide
34
Getting started — Installing the desktop software
If you are in coverage, the registration message should arrive within
a few seconds.
Note
If the Status field in the Network Settings screen is not set
to Active, contact your point of purchase for customer
support.
You may also need to re-register your handheld each time
you load new applications using the desktop software’s
Application Loader tool. See Chapter 3, “Using the desktop
software” or the “Application Loader online help” for more
information.
Installing the desktop software
You must install the desktop software to send and receive email and
use the other desktop software tools.
Microsoft
Exchange
One of the Setup windows will ask you to select the method
of email redirection: either the BlackBerry Enterprise Server
or the BlackBerry Desktop Redirector. If you are unsure
about the method you’ll be using to redirect email from your
Inbox to your handheld, ask your system administrator for
this information before you begin installation.
1.
Insert the CD into the appropriate drive. The Setup program
starts automatically. Follow the instructions on your screen,
using the default paths and names recommended, to install the
desktop software.
2.
When Setup is complete, you may choose to open the README
file and run the desktop software right away.
Installation and Getting Started Guide
Getting started — Installing the desktop software
35
To confirm the handheld to PC connection
1.
Ensure that the end of the cradle cable is properly inserted into
a COM port on the back of your PC and that the handheld is
placed securely in the cradle.
Note
If the password function on your handheld is enabled, you
must enter the password before you can connect to your
PC.
If you are using an alkaline battery in the pager-sized
handheld, leave the charging cradle unplugged. Otherwise,
plug the cradle into an available power source.
2.
Ensure that you have properly installed the desktop software. If
it is not already open, launch the Desktop Manager by selecting
it from the Start>Programs menu. The Desktop Manager
window appears.
3.
Select Options>Serial Settings. The Settings window appears.
Click Detect to confirm the PC to handheld connection.
Note
The message “Handheld not found” will appear if the PC
cannot detect the handheld on a serial port.
If the handheld and charging cradle cable seem connected
securely, ensure that no other devices are sharing the serial
port, such as a PCMCIA card or IrDA unit. Ensure that no
other connectivity software is running on your PC, and that
you are not using the same port as your mouse.
4.
Once connection is confirmed, click OK to exit the Settings
window. The Desktop Manager will show the handheld’s PIN
and Current Status (now Connected) in the status bar at the
bottom of the window.
Installation and Getting Started Guide
36
Getting started — Installing the desktop software
Generating a security key for the handheld
The first time you connect successfully to your PC, a dialog box will
prompt you to generate an encryption key by moving your mouse.
If you are re-installing or updating the software, you will not be
prompted to generate a new key. We recommend that you generate
a new encryption key every month for security purposes. See the
“Redirector Settings online help” for more information on
generating keys.
Redirecting email messages
Microsoft
Exchange
If you will be using the Desktop Redirector on your PC to
redirect your email messages to your handheld, open it from
your PC’s Start>Programs menu. In the Redirector Status
window, the Status field should indicate Running and the
PIN field shows your handheld’s personal identification
number.
If your company will be redirecting email to your handheld
using the BlackBerry Enterprise Server software, you do not
have to run the Desktop Redirector. Please ensure that your
IT administrator has set up your handheld on the BlackBerry
Enterprise Server.
Lotus
Domino
The BlackBerry Enterprise Server redirects email messages
to your handheld.
To remove the handheld from the cradle
To remove the pager-sized handheld from the cradle,
brace the bottom of the cradle with one hand and gently
pull the top of the handheld towards you.
Installation and Getting Started Guide
Getting started — Sending a test message
37
To remove the palm-sized handheld from the charging
cradle, brace the bottom of the cradle with one hand
and gently pull the handheld up and out of the cradle.
Sending a test message
Now that you have activated your handheld and completed the
installation, you are ready to begin sending and receiving email.
To send a message
1.
In the Home screen, scroll to the COMPOSE icon and click. The
To: screen appears.
2.
Click the trackwheel to view the menu; scroll to New Address
and click. The New Address screen appears.
3.
Type your own name and email address using the trackwheel
to scroll from field to field.
Tip
In the Email field, press the SPACE key where the ‘@’ and
‘.’ punctuation should appear. The handheld will insert it for
you.
4.
Click the trackwheel to view the menu. Select Save Address by
clicking again. You return to the To: screen with your own
email address selected.
5.
Click the trackwheel to view the menu. Select Use Email as
your send method by clicking again.
Installation and Getting Started Guide
38
Getting started — Sending a test message
6.
Type a subject in the subject line such as “Test” and press
Type your message. When your message is complete,
click the trackwheel to view the menu. Select Send Message by
clicking again.
ENTER.
The Messages screen appears. If you are in coverage (as indicated by
the number of bars beside the antenna icon in the Home screen), a
check mark will appear beside the message within a couple of
Installation and Getting Started Guide
Getting started — Reading your test message
39
seconds or minutes. The checkmark icon indicates that your
message was transmitted successfully.
Note
If you are not within coverage, you do not need to cancel
sending your message. The handheld will automatically
send the message once you return to an area with sufficient
coverage.
Reading your test message
When you receive your test message, follow these steps to read it.
To open a message
1.
In the Home screen, scroll to the MESSAGES icon and click.
The Messages screen appears.
2.
Scroll to the test message and click to view the menu. Select
Open Message by clicking again.
Tip
3.
To open messages quickly, scroll to and highlight the
message in the Messages screen and double click the
trackwheel.
When the new message appears on your screen, scroll down to
read the entire message. Scroll up past the subject line to view
the status, recipient, sender, and date.
For the pager-sized handheld, press BACKSPACE to
return to the Messages screen.
For the palm-sized handheld, press ESC to return to the
Messages screen.
Installation and Getting Started Guide
40
Getting started — Configuring handheld options
Configuring handheld options
Now that you have sent and received your first wireless email
message, you should configure some of the handheld’s basic
options.
To set the date and time
1.
In the Home screen, scroll to the OPTIONS icon and click. The
Device Options screen appears.
2.
Scroll to Date/Time and click. The Date/Time screen appears.
Scroll to the field you would like to set, then press the SPACE
key to scroll through your options.
3.
Click the trackwheel to view the menu. Scroll to Save Options
and click.
You return to the Device Options screen.
To set message notification
1.
In the Home screen, scroll to the OPTIONS icon and click. The
Device options screen appears.
Installation and Getting Started Guide
Getting started — Configuring handheld options
2.
Scroll to Notify and click. The Notify screen appears. Scroll to
the field you would like to set, then press the SPACE key to
scroll through your options.
3.
Click the trackwheel to view the menu. Scroll to Save Options
and click.
41
You return to the Device Options screen.
To set message delete
You can configure the Message List Options screen so that each time
you reconcile email, those messages that have been deleted from
your handheld are also deleted from your desktop (and vice versa) .
Or you can choose to set the delete option so that messages deleted
on your handheld still remain on your desktop when you reconcile
email.
1.
In the Home screen, scroll to the MESSAGES icon and click.
The Messages screen appears.
2.
In the Messages screen, click to view the menu. Scroll to
Options and click. The Message List Options screen appears.
Installation and Getting Started Guide
42
Getting started — Configuring handheld options
3.
For this example set the Delete On field to Desktop and
Handheld.
4.
To test this feature, delete a message on your handheld which
you no longer need. Reconcile your email using the desktop
software. (See Chapter 3, “Using the desktop software” chapter
or the Reconciling email topic of the “Intellisync online help”
for more information.)
The message is deleted from your desktop and your handheld.
Note
If you file a message on your desktop and handheld and
then delete it from your handheld, the message will be
deleted from the corresponding desktop folder as long as
the Delete On field in the Message List Options screen is
set to Desktop and Handheld.
Using password protection
Set a password for your handheld to ensure greater security. Once
the handheld is left idle for a specified amount of time, you will
need to type your password to use it again. You can also manually
activate the password security screen by selecting the LOCK
Installation and Getting Started Guide
Getting started — Configuring handheld options
43
function from the Home screen. You should lock your handheld if
you leave it unattended.
If you do not want the password security screen to appear, you
must disable your password in the Security screen.
Password security screen
If you have entered information in the Owner screen of the Options
function, it will appear on the password security screen. We
recommend that you include your own (or your company’s) contact
information in case the handheld is lost.
WARNING
If an incorrect password is entered 10 times, all information
is erased from the handheld for security reasons. The
handheld’s radio is turned off and the radio icon is removed
from the Home screen. You will need to reload your
applications before you can use your handheld again. You
should regularly backup any information from your
handheld that might not have originated on your PC. See
Chapter 3, “Using the desktop software” or the “Backup and
Restore online help” for more information.
To enable password protection
You should set a password so that no one can use your handheld
without knowing the password.
Installation and Getting Started Guide
44
Getting started — Configuring handheld options
1.
In the Home screen, scroll to the OPTIONS icon and click. The
Device Options screen appears.
2.
Scroll to Security and click. The Security screen appears. While
in the Password field, press the SPACE key to enable the
password. A dialog box appears, prompting you to enter a
password of at least four characters. Press ENTER when you are
finished. You will have to enter your password again for
verification.
3.
In the Security Timeout field, set how much idle time should
pass before the password security screen will appear. Press the
SPACE key to scroll through your options. Release the SPACE
key once you have set the field to your preference.
4.
Click the trackwheel to view the menu. Scroll to Save Options
and click.
You return to the Device Options screen.
Installation and Getting Started Guide
Getting started — Configuring handheld options
Note
45
The password security screen will show your contact
information (if you have entered it in the Owner screen) or it
will prompt you to Press any key. Type the first letter of
your password to gain access to the Enter Password dialog
box. Type the remaining letters of your password and click
the trackwheel to resume using the handheld.
Once you have enabled the password, you will need to
enter it to connect to the desktop software and to open the
Security screen again.
If you turn off the handheld with the password security
screen enabled, you will need to enter the password once
you turn on the handheld again.
To lock the handheld
Once you have enabled your password in the Security screen, you
can lock the handheld whenever you like. A key icon (for pagersized handhelds) or a lock icon (for palm-sized handhelds) will
appear in the Home screen.
1.
In the Home screen, scroll to the LOCK icon and click. The
password security screen appears.
2.
To use your handheld again, type your password and click the
trackwheel.
To change your password
Changing your password occasionally will help to provide greater
security.
1.
In the Home screen, scroll to the OPTIONS icon and click. The
Device Options screen appears.
2.
Scroll to Security and click. A dialog box appears, asking you to
type your password. Once you’ve typed your password, press
ENTER to open the Security screen.
Installation and Getting Started Guide
46
Getting started — Configuring handheld options
3.
Click to view the menu. Scroll to Change Password and click. A
dialog box appears.
4.
Enter a new password of at least four characters. Press ENTER
when you are finished. You will have to enter your new
password again for verification.
5.
Click the trackwheel to view the menu. Scroll to Save Options
and click.
You return to the Device Options screen with your password
changed.
To disable password protection
Once you disable your password, the password security screen will
no longer appear. You will not need to enter your password to open
the Security screen or when connecting your handheld to your PC.
1.
In the Home screen, scroll to the OPTIONS icon and click. The
Device Options screen appears.
Installation and Getting Started Guide
Getting started — Summary
2.
3.
47
Scroll to Security and click. A dialog box appears, asking you to
type your password. Once you do so, press ENTER to open the
Security screen.
While in the Password field of the Security screen, press the
key to change the password option to Disabled.
SPACE
4.
Click the trackwheel to view the menu. Scroll to Save Options
and click.
You return to the Device Options screen.
Summary
In this chapter, you learned the steps that are required for email
redirection to occur. You can install a battery or charge the internal
one, turn on the radio, register with the network, install the desktop
software on your PC, connect the handheld to your PC, enable email
redirection, and configure some basic handheld options. Read on to
learn more about using the handheld.
Installation and Getting Started Guide
2
Getting to know your
handheld
This chapter will help you get acquainted with your pager-sized
handheld or your palm-sized handheld.
The RIM 850 (pager-sized) handheld
50
Getting to know your handheld — Handheld components
The RIM 857 (palm-sized) handheld
Handheld components
Here are some details about the handheld’s main components:
Keyboard and trackwheel
The handheld’s QWERTY keyboard provides access to all of the
regular alphabetic characters. Numeric characters, a symbols
library, punctuation, and special characters can be generated using
the orange ALT key in combination with the other keys. For easy
typing, hold the device in both hands and use your thumbs. Roll
and click the trackwheel for navigation and selection.
Installation and Getting Started Guide
Getting to know your handheld — Handheld components
51
A trackwheel that clicks!
The trackwheel on the handheld has a unique feature for greater
usability and performance: it clicks! Pressing down on the
trackwheel with your thumb is comparable to the clicking function
of your PC mouse. Click to open menus and to select functions and
menu options.
Keys and key combinations
The following chart describes special keyboard and trackwheel
combinations that will help you navigate, compose messages, and
configure options on the handheld.
Key
Function
Turning the power on
TRACKWHEEL
Click (press down) the trackwheel to
turn on the pager-sized handheld.
Turning the power on/off
SILVER
key
•
Press the silver key once to turn on
the palm-sized handheld.
•
Press and hold the silver key to
turn off the handheld.
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52
Getting to know your handheld — Handheld components
Key
Function
Activating backlighting
SILVER
ALT
•
When the handheld is on, press the
silver key once to activate
backlighting. Press again to turn off
backlighting. (Backlighting will
turn off automatically if you do not
press any keys for 20 seconds.)
•
Press the ALT key three times to
activate backlighting.
key
key
Scrolling and selecting
•
Roll the trackwheel with your
thumb to scroll up and down
through screen lines, fields, and
menu items.
•
Click (press down) the trackwheel
with your thumb to open menus
and select options, similar to the
click function of a mouse used with
your PC.
TRACKWHEEL
Installation and Getting Started Guide
Getting to know your handheld — Handheld components
Key
53
Function
Scrolling through special characters
•
When composing a message or
entering text, press and hold a letter
key while rolling the trackwheel to
scroll
through
international
characters
(characters
with
accents), equation symbols and
other marks. When the desired
character, symbol or mark appears,
release the letter key.
Typing ALT characters
ALT
key
•
The orange ALT key activates both
the numeric and symbol characters,
printed in orange above the
alphabetic keys.
•
Press the ALT key once to affect the
next character you type.
•
Press and hold the ALT key while
you type to affect all characters.
An ‘A’ icon appears in the top right
corner of your screen when the ALT key
is active.
Installation and Getting Started Guide
54
Getting to know your handheld — Handheld components
Key
Function
Scrolling horizontally and changing
options
+ ROLL
the trackwheel
ALT
•
Hold the ALT key while you roll the
trackwheel to move the cursor
horizontally across screen lines.
•
Hold the ALT key while you roll the
trackwheel to scroll through field
options.
•
In the palm-sized handheld Home
screen, hold the ALT key while
rolling the trackwheel to move the
cursor vertically.
Capitalizing alphabetic characters
RIGHT SHIFT
key
key
(only on palmsized handheld)
•
Press a SHIFT key once to capitalize
the next character that you type.
•
Press and hold a SHIFT key while
you type so that all letters are
capitalized.
•
Press and hold the letter to
capitalize it. This feature only
works when Key Rate is set to
Slow or Fast in the Screen/
Keyboard screen.
LEFT SHIFT
An ‘up arrow’ icon appears in the top
right corner of your screen when a SHIFT
key is activated.
Installation and Getting Started Guide
Getting to know your handheld — Handheld components
Key
SHIFT
+ SCROLL
55
Function
Selecting multiple items in a list such
as messages in the Messages screen
and appointments in the Calendar
screen
•
Hold a SHIFT key while rolling the
trackwheel in a screen that contains
a list
Activating CAPs lock
•
Press ALT + RIGHT SHIFT to activate
caps lock mode. Any key that you
press will be typed in upper case.
•
Press a SHIFT key again to return to
lower case mode.
An ‘up arrow’ icon appears in the top
right corner of your screen when caps
lock mode is active.
Installation and Getting Started Guide
56
Getting to know your handheld — Handheld components
Key
Function
Typing the orange alt characters
(activating NUM lock mode)
•
•
For the pager-sized handheld, press
SHIFT + ALT to activate num lock
mode.
For the palm-sized handheld, press
+ LEFT SHIFT (NUM) to activate
num lock mode.
ALT
•
Press SHIFT or ALT again to return to
regular mode.
An ‘N’ icon appears in the top right
corner of your screen when num lock
mode is activated.
Inserting carriage returns; selecting
highlighted items
ENTER
key
•
Press the ENTER key to insert a
regular carriage return, moving
your cursor to a new line.
•
Press the ENTER key to select the
highlighted item. Instead of
clicking the trackwheel to select the
item, you can press the ENTER key
to perform your task.
Installation and Getting Started Guide
Getting to know your handheld — Handheld components
Key
57
Function
Deleting previous characters
BACKSPACE
key
•
Press the BACKSPACE key to move
the cursor backwards and delete
characters to the left of the cursor
position.
•
For the pager-sized handheld, press
the BACKSPACE key to hide (close) a
menu or cancel an action.
•
For the pager-sized handheld, press
the BACKSPACE key repeatedly to
return to the Home screen from a
non-editable screen.
Deleting characters ahead of cursor;
deleting messages
ALT+BACKSPACE
•
Press ALT + BACKSPACE with one or
more characters highlighted to
delete those characters only.
•
Press ALT + BACKSPACE in the
Messages screen to delete the
selected message. If you scroll to a
date in the Messages screen and
press ALT + BACKSPACE, a message
appears asking if you wish to delete
all messages prior to that date.
Installation and Getting Started Guide
58
Getting to know your handheld — Handheld components
Key
Function
Deleting characters ahead of cursor;
deleting messages
•
Press the DEL key to erase
characters to the right of the cursor
position.
•
Press the DEL key with one or more
characters highlighted to delete
those characters only.
•
Press the DEL key in the Messages
screen to delete the selected
message. If you scroll to a date in
the Messages screen and press DEL,
a message appears asking if you
wish to delete all messages prior to
that date.
Escaping from screens/menus
key
(under
trackwheel)
•
Press the ESC key to hide (close) a
menu.
•
Press the ESC key repeatedly to
return to the Home screen.
•
Press the ESC key to cancel an
action.
ESCAPE
Installation and Getting Started Guide
Getting to know your handheld — Handheld components
Key
SPACE
key
59
Function
Inserting a space; scrolling through
field options
•
Press the SPACE key to insert a
space between characters while you
type.
•
Press the SPACE key to insert the ‘@’
and ‘.’ characters in Email fields.
•
Press the SPACE key to toggle
through field options.
Opening symbols library for extra
characters
Press ALT + SPACE to open the Select
Symbol screen, from which you can
insert the symbol you need.
Symbols screen
As described in the key combinations chart, you can press
ALT + SPACE to open the Select Symbol screen. The following
characters are available for you to insert into your message:
Installation and Getting Started Guide
60
Getting to know your handheld — Handheld components
To select a symbol, either scroll to a symbol and click, or press the
associated alphabetic key under the desired symbol. You will return
to your message with the symbol inserted.
LCD screen
The LCD screen is your interface with functions such as composing
and reading messages, setting tasks and appointments, viewing and
editing contact information, customizing device options, and
performing basic mathematical calculations. It is composed of the
Home screen, function screens that are launched from the Home
screen, and menus within each function. Icons are used throughout
for message status, handheld status, and navigational aid.
Backlighting
In low light conditions, you can increase the readability of the LCD
by using the backlighting feature.
Activate the backlighting by pressing the ALT key
three times. It will shut off automatically if you do not
press any keys or use the trackwheel for 10 seconds.
Installation and Getting Started Guide
Getting to know your handheld — Handheld components
61
Activate the backlighting by pressing the silver key
once. It will shut off automatically if you do not press
any keys or use the trackwheel for 20 seconds. Turn
off the backlighting manually by pressing the silver
key again.
Function screens
The functions list appears on the Home screen. To open a function’s
screen, scroll to an icon and click the trackwheel (or, press the
underlined character in the function name).
Press BACKSPACE to return to the Home screen.
Press ESC to return to the Home screen.
Installation and Getting Started Guide
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Getting to know your handheld — Handheld components
Function menus
Menus provide a list of options for the current function. You can
open a function screen’s menu by clicking the trackwheel; the menu
appears on top and covers approximately half of the screen’s width.
Address Book function menu
Address Book function menu
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Getting to know your handheld — Handheld components
63
Function icons
The following chart shows each function icon and describes the
corresponding function.
Icon
Description
850 Wireless
Handheld
857 Wireless
Handheld
Messages
Receive, read, reply to, compose,
forward, save, file, and delete messages.
Compose
Type and send messages to Internet
email addresses or directly through peerto-peer (PIN) option.
Saved Messages
Store important messages for future
reference.
Search Messages
Locate messages in seconds with the
powerful search tool.
Address Book
Store your personal directory of contact
information, such as multiple phone, fax
numbers, and email addresses. Use the
search function to locate a specific
contact.
Calendar
Keep track of appointments using one of
the four calendar views: Day, Week,
Month, or Agenda.
Installation and Getting Started Guide
64
Getting to know your handheld — Handheld components
Icon
Description
850 Wireless
Handheld
857 Wireless
Handheld
Tasks
Add, edit, delete tasks and mark tasks as
complete.
Alarm
Set the alarm on the handheld to sound
on weekdays only or every day
(including Saturday and Sunday).
MemoPad
Compose, edit, and delete important
notes and memos.
Calculator
Perform basic mathematical operations.
With the palm-sized handheld, you can
also perform measurement conversions.
Options
Customize the way the handheld notifies
you of messages; set the password;
customize AutoText; set the date/time;
program the automatic on/off feature.
Lock
Lock the handheld with a password
security screen so that only you can use
it. This icon will only appear in the
Home screen after you have set a
password.
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Getting to know your handheld — Handheld components
65
Icon
Description
850 Wireless
Handheld
857 Wireless
Handheld
Turn Wireless On/Turn Wireless Off
Turn off the handheld’s radio when it
may interfere with other radio
communications, such as during flight,
or whenever you prefer not to receive
email messages. You will not be able to
send or receive messages until you turn
the radio on again.
Power Off
Turn off the handheld when you wish to
conserve battery power. All queued
messages will be delivered to your
handheld once you turn it back on.
Handheld status icons
These icons appear on the handheld’s LCD screen to indicate
battery power, coverage levels, and keyboard modes.
Icon
Description
Battery power indicator
Coverage strength indicator
Charging indicator
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66
Getting to know your handheld — Handheld components
Icon
Description
Data is being sent
Data is being received
ALT
key mode is active
SHIFT
NUM
key mode is active
lock mode is active
Unread messages waiting
Message status icons
These icons appear on the handheld’s LCD screen to indicate the
status of pending, sent, and received messages.
Icon
Description
Message is being sent
Message has been sent out to the network
Message sent to another handheld PIN
number has been delivered
Message pending (will be sent later)
Installation and Getting Started Guide
Getting to know your handheld — Handheld components
Icon
67
Description
Composed message has been saved (not sent
yet)
Unread message transmission error
Message returned, message transmission
error
New, unread message has been received
Message has been read
Message has been filed
Importance level of message is high
Navigational icons
These icons appear on the handheld’s LCD screen to indicate
positions within fields, lists, menus, and screens.
Icon
Description
Indicates the cursor position
You are at the bottom of a screen; scroll the
trackwheel up to view more items.
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68
Getting to know your handheld — Handheld components
Icon
Description
You are at the top of a screen; scroll the trackwheel
down to view more items.
You can scroll the trackwheel up or down to view
more screen or menu items.
You can scroll the trackwheel left or right to
continue viewing icons on the functions list.
Holster (belt clip)
A holster, equipped with a belt clip, accompanies the handheld.
While in the holster, the handheld is protected and wearable. You
can choose different forms of message notification based on whether
the handheld is in or out of the holster.
When you receive a new message and remove the handheld from
the holster within five seconds, notification (based on how you’ve
set it) stops and the most recently received message will be open. If
you pull the handheld out of the holster and quickly replace it,
notification stops but the message will remain marked unread. See
page 40 for information on setting the notification options.
Cradle
The cradle provides a link between the handheld and your PC, so
that you may use the desktop software provided with your package.
Serial port
The serial port on the bottom of the handheld fits into the prongs of
the cradle. You must connect the cradle to your PC to use the
desktop software (provided on the CD with your package).
Installation and Getting Started Guide
Getting to know your handheld — Scrolling through options
69
Battery compartment
The pager-sized handheld operates on one AA alkaline
or NiMH battery housed in the battery compartment at
the back of the handheld.
Charger
The palm-sized handheld is designed to operate for one
week or more on a full charge; exact battery life will
depend on factors such as usage and quality of
coverage. The handheld contains an internal lithium
cell. The cradle provided with your palm-sized
handheld is also used to recharge this cell.
Scrolling through options
The handheld provides alternate methods of performing the same
action (e.g. using hotkeys instead of the trackwheel). In particular,
there are four ways to change the configurable settings on your
handheld. These alternatives apply to all screens where you can
change settings, such as in the Date/Time, New Appointment, or
Daily Alarm screens.
•
Use the menu. While in an option field, click to view the menu.
Scroll to Change Options and click. A dialog box appears
where you can scroll through your options. Once you reach the
option you prefer, click the trackwheel. After setting all of the
options in the screen, click to view the menu. Scroll to Save
Options and click.
•
Use ALT + roll. Hold the ALT key while rolling the trackwheel to
scroll through the options. Release the ALT key once you reach
your desired setting.
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70
Getting to know your handheld — Summary and tips
•
Use the keyboard. You can press the letter or number which
represents your choice. For example, if you are in a time field,
press the first number of the hour you want to specify.
•
Use the SPACE key. You can use the SPACE key to scroll through
your options. Release the SPACE key once you have set the field
to your preference.
Summary and tips
In this chapter, you learned about the various components and
features of the handheld.
Getting to know your handheld - Tips
•
Press the first letter of an item in an options list, menu, or choice list to
jump directly to the item.
•
Press Y to select Yes in a pop-up dialog box.
•
Press N to select No in a pop-up dialog box.
•
Press SPACE twice to insert a period while composing a message (the
letter following the period will automatically be capitalized).
•
Type the first letters of the name or the initials separated by a space to
find a specific contact in the To field.
•
Press and hold a letter to capitalize it (must have Key Rate enabled).
•
Press ALT and click the trackwheel to select an icon in the Home
Screen. Roll the trackwheel to move the icon to another position, and
click the trackwheel to “drop” it into the new position.
•
Press SPACE to scroll through field settings.
•
Press C or BACKSPACE to select Cancel in a pop-up dialog
box.
•
Press C or ESC to select Cancel in a pop-up dialog box.
Installation and Getting Started Guide
3
Using the desktop software
The “Getting started” chapter provided instructions to install the
desktop software and connect the cradle to your PC. This chapter
shows you how to use the software to get the most from your
handheld.
The desktop software can synchronize messages, contacts,
appointments, memos, and tasks between your handheld and PC.
You can also backup any important information from the handheld
to your PC, edit the Address Book and AutoText files, restore data
back to the handheld, configure email redirection settings, and load
new applications onto the handheld, all using the desktop
software’s convenient Windows interface.
Note
You will find basic instructions in this chapter for using the
desktop software and its tools; you can find more detailed
information in the online help. From any window, select
Help to view procedures.
Backing up files from handheld to
PC
Use the Backup and Restore tool to save any handheld files to your
PC or restore previously-saved files back to your handheld.
Additionally, you can use it to customize the Address Book and
AutoText files: create new entries, edit existing entries, and delete
72
Using the desktop software — Backing up files from handheld to PC
the entries on your PC. You can also import your PC’s Address
Book entries onto your handheld.
Note
Before updating your handheld with new software using the
Application Loader, use the Backup and Restore tool to
save any important information from the handheld to your
PC.
See the online help topic “Advanced backup and restore”
for more information on editing AutoText and Address Book
entries.
To backup files from handheld to PC
1.
Place your handheld in the cradle and connect it to your PC. In
the Desktop Manager, double-click Backup and Restore. The
Backup and Restore window appears.
2.
To backup everything on your handheld, click Backup. The
Select file for Full Backup window appears. The default file
name will be Backup-today’s date.ipd. Select the location and
name of the file as desired and click Save. A dialog box will
chart the progress of the data transfer from the handheld to
your PC.
3.
Once the information has been saved to your PC, you return to
the Backup and Restore window.
Note
You can backup specific databases to your PC by
performing an Advanced backup. See the online help topic
“Performing an Advanced backup” for more information.
Importing files from your PC to the handheld
You can import address book entries from your PC’s address book
to your handheld. See the “Importing Address Book entries” online
help topic for more information.
Installation and Getting Started Guide
Using the desktop software — Loading handheld applications
73
To restore files back to the handheld
1.
Place your handheld in the cradle and connect it to your PC. In
the Desktop Manager, double-click Backup and Restore. The
Backup and Restore window appears.
2.
To restore the previously saved files back to your handheld,
click Restore. The Select file for Full Restore window appears.
Select the file name that contains the information you want to
restore and click Open. A dialog box will chart the progress of
the data transfer from the PC to your handheld.
3.
Once the information is retrieved and organized, another
dialog box appears, warning you that you are replacing the
information currently stored in the listed databases of the
handheld.
4.
Click Yes to continue. Once the information has been restored
to your handheld, you return to the Backup and Restore
window.
Note
You can restore specific databases to your handheld by
performing an Advanced restore. See the online help topic
“Performing an Advanced restore” for more information.
Loading handheld applications
Use the Application Loader tool to update the software on the
handheld and add any new applications that might be available.
Note
Before updating your handheld with new software using the
Application Loader, use the Backup and Restore tool to
save any important information from the handheld to your
PC. See page 72 for more information about Backup and
Restore.
Installation and Getting Started Guide
74
Using the desktop software — Loading handheld applications
To add new software
1.
Place your handheld in the cradle and connect it to your PC. In
the Desktop Manager, double-click Application Loader. The
Welcome to Application Loader window appears. (The
handheld must be connected before you can load new
software.)
2.
Click Next to start the process of loading new software onto
your handheld. An Initialization Progress dialog box appears
on your PC to indicate that the Application Loader is
connecting to your handheld and is reading your handheld’s
configuration. At the same time, your handheld’s LCD will
read Loader activity. Wait until initialization is complete and
the dialog box disappears. The Optional Application Selection
window appears, displaying the applications that you can
choose to download to your handheld.
3.
Select the check boxes next to the names of the applications you
want to load and click Next. The Existing Data Preservation
window appears.
WARNING
4.
Any applications that do not have a check mark beside
them will be erased from the handheld (even if they are
currently loaded.)
In the Application Data section, select the check box if you
want to delete the information on your handheld (including
your messages and address book entries). If you select this
check box, ensure that any important information is backed up
first. In the Applications section, select the check box if you
wish to erase the applications from your handheld before
loading updated ones. You should select this option if you are
loading applications after a failed load operation. Click Next to
continue.
Installation and Getting Started Guide
Using the desktop software — Synchronizing email and PIM
5.
The Summary window appears, displaying the applications
that will be downloaded to your handheld. Verify that the
information is correct and click Finish.
6.
The Load Progress dialog box appears and the new files are
added to your handheld.
7.
When loading is complete, the Loader dialog box will indicate
whether loading was successful. If loading was not successful,
make sure that your handheld is in the cradle and the cradle is
connected to your PC properly. Then, repeat these steps. Click
OK to return to the Desktop Manager.
Note
75
After the loading process is complete, you will need to turn
on your handheld’s radio to send and receive messages. In
the Home screen, scroll to the TURN WIRELESS ON icon
and click.
Synchronizing email and PIM
Use the Intellisync tool to reconcile handheld and desktop email
messages and to synchronize your handheld and desktop Personal
Information Managment (PIM) applications.
You can also update the handheld’s date and time.
Note
See the “Intellisync online help” for complete instructions on
updating the handheld’s date and time, reconciling your
email and for specific information based on the PIM
application you use on your PC.
In the Intellisync window, click Auto start to specify settings
for automatic synchronization.
Installation and Getting Started Guide
76
Using the desktop software — Synchronizing email and PIM
To configure email reconciliation
Note
Unless you want to specify any personal folders from which
email should be reconciled, the default settings in the Email
Configuration window should be suitable for email
reconciliation.
1.
Place your handheld in the cradle and connect it to your PC. In
the Desktop Manager, double-click Intellisync. The Intellisync
window appears.
2.
Click Configure email. The Email Configuration window
appears.
3.
In the Folder content synchronization section, select the type
of action that you want to occur when you reconcile your email.
You can change the placement of your email messages on just
your handheld by selecting Import moves and deletes to
handheld only. Or you can choose to synchronize any moves
and deletes on either system by selecting Synchronize moves
and deletes.
Note
If you select Synchronize moves and deletes, you need
to select which location should dominate if a message has
been moved or deleted on both the handheld and the
desktop.
4.
In the Personal Folder section, you can select any personal
folders with which you want to synchronize. You can include
these personal folders if you want the email in those folders to
be synchronized with your handheld as well.
5.
Click OK to return to the Intellisync window.
Installation and Getting Started Guide
Using the desktop software — Synchronizing email and PIM
6.
77
Once you have configured email reconciliation, ensure that the
check box next to Reconcile email is selected in the Intellisync
window. Click Synchronize now to perform the operation.
Ensuring email reconciliation performs as intended
To ensure that email reconciliation performs as intended, check for
the following conditions and/or settings.
•
Email reconciliation transfers the structure of your desktop
folders to your handheld. Therefore, you must perform an
email reconciliation before you will be able to file messages on
your handheld. Each time you create a new folder on your
desktop, you will have to perform an email reconciliation to
transfer the folder to your handheld.
•
If you use the Application Loader tool and choose to remove
the current information from the handheld, you will need to
perform an email reconciliation to transfer the folders to your
handheld again. See the “Intellisync online help” for more
information.
•
Check that you have set the Delete On field of the handheld’s
Message List Options to delete messages on the desktop and
the handheld. See the online “Handheld User’s Guide” for
more information on the Message List Options.
Microsoft
Exchange
If you set Microsoft Outlook to empty the Deleted Items
folder on exit, choose to synchronize moves and deletes
within folders (as set in the Configure email window), and
set the handheld to delete messages from the handheld
and desktop during email reconciliation, any messages that
were deleted in Outlook will not be deleted from the
handheld during the next email reconciliation. Since the
Deleted Items folder was emptied on exit, the handheld will
not be able to find the messages and will not recognize that
they were marked for deletion.
Installation and Getting Started Guide
78
Using the desktop software — Synchronizing email and PIM
To configure PIM synchronization
1.
Place your handheld in the cradle and connect it to your PC. In
the Desktop Manager, double-click Intellisync. The Intellisync
window appears.
2.
In the Intellisync window, click Configure PIM to customize
your PIM synchronization settings. The Handheld
Configuration window appears. Select a PIM application
(Address Book, Calendar, MemoPad, or Tasks) and click
Choose. The Choose Translator window appears.
3.
Select the PC program that you use (called the translator) that
corresponds to the PIM application and click OK.
4.
You can configure other options in these windows such as field
mapping, synchronization filters, and conflict resolution
settings, depending on the translator that you have selected.
See the “Intellisync online help” for more information.
5.
Once you have configured all the PIM applications, ensure the
the check box next to Synchronize PIM is selected in the
Intellisync window. Click Synchronize now to perform the
operation.
Installation and Getting Started Guide
Using the desktop software — Redirecting email
79
Redirecting email
Lotus
Domino
The BlackBerry Enterprise Server integrates with the Lotus
Domino Server to redirect email from your PC to your
handheld, based on how you configure the settings in the
Redirector Settings tool.
Microsoft
Exchange
If you are running the Desktop Redirector, it will deliver
email from your PC to the handheld, based on how you
configure the settings in the Redirector Settings tool.
Whenever the Desktop Redirector is running, you can
double-click the Desktop Redirector icon in the SysTray (the
menu bar at the bottom of your window) to maximize the
Redirector Status window, which displays the status of any
email transactions between the handheld and your PC.
If your company uses the BlackBerry Enterprise Server to
redirect email, the Desktop Redirector does not have to be
running in order for your email to be redirected.
WARNING
If you’re using the Desktop Redirector, your computer must
be on at all times with the Desktop Redirector running. If
your computer is turned off, your email will not be redirected
to the handheld. Closing the Redirector Status window will
stop email redirection and the icon will no longer appear in
the SysTray. If you accidentally close instead of minimize
the window, open the program again for redirection to
continue.
To check your email redirection settings
1.
Place your handheld in the cradle and connect it to your PC. In
the Desktop Manager, double-click Redirector Settings. The
Redirector Settings window appears, organized into the
General, Filters, Security, and Advanced tabs.
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80
Using the desktop software — Redirecting email
2.
In the General tab, you can select options for handheld
behavior when in the cradle, set your auto signature, and turn
off email redirection.
3.
In the Filters tab, you can view the default filters that have been
set for redirecting email to your handheld. These defaults can
be disabled, enabled, or deleted.
•
The CC Default filter sends only the message header to
your handheld when your address appears in the CC field
of the message.
•
The To and BCC Default filter forwards all messages to
your handheld when your address appears in the To or
BCC fields of the message.
Note
If the body of your messages isn’t being redirected from
your PC to the handheld, check to see how these
messages are addressed to you. If you are addressed in
the CC field of the message, the default filter will not
redirect the body of the message to you.
See the online help topic “Filters tab” for more information.
4.
In the Security tab, you can generate security keys for
encryption and decryption of your messages. Unless you
change the settings, you are prompted whenever a new key
needs to be generated when you insert your handheld into the
cradle while the desktop software is running.
5.
In the Advanced tab, you can control the settings that affect the
email account being used, folder redirection settings, and
whether or not you want a copy of messages that are sent from
your handheld saved on your desktop.
6.
Once you have specified all of your email redirection settings,
click OK.
Installation and Getting Started Guide
Using the desktop software — Redirecting email
81
To add a redirection filter
Filters help you manage your email by automatically performing
actions on received messages using filter settings (rules). Rules are
the sets of conditions and actions that make up a filter. Use the
following procedure to create a new redirection filter:
1.
In the Filters tab of the Redirector Settings window, click New.
The Add Filter window appears.
2.
In the Filter Name field, type a name to describe the new filter.
3.
The list of conditions below the filter name can be activated by
selecting the check box beside each field. Any email message
arriving at your desktop that meets the condition(s) will be
subject to this filter.
4.
When you have selected the conditions that must be met for
this filter to apply, decide whether the message will be
forwarded to the handheld, forwarded with Level 1
notification, forwarded with only the header, or held at your
PC.
Note
5.
Messages that you receive with Level 1 notification will
appear in the Messages screen in bold text. If you set the
Consider PIN Level 1 field to Yes in your notification
options, PIN messages will also appear in the Messages
screen in bold text. Once you read the message and return
to the Messages screen, the message is no longer in bold
text.
When you have set the conditions and actions, click OK. On the
Filters tab you will see the new filter in the list.
Installation and Getting Started Guide
82
Using the desktop software — Summary
To rearrange the order of your filters, select the filter you would like
to move and click the up or down arrow buttons.
Note
As each email message arrives at your PC, the first filter
listed is applied. Therefore, when adding a filter that is more
restrictive in nature than the defaults, ensure that it is
placed at the TOP of the filter list, so that it will be applied
first to the incoming messages.
If you have set rules on your desktop to move specific
messages to a different folder as soon as they arrive in your
Inbox, these messages will only be forwarded to your
handheld if you specify email redirection from that folder.
You can change the folders from which email is redirected
in the Advanced tab. See the “Redirector Settings online
help” for more information on folder redirection and the
Advanced tab.
Summary
In this chapter, you learned how to use the desktop software. You
can update your handheld’s applications, backup and restore
information, synchronize email and PIM, and redirect email.
Installation and Getting Started Guide
4
Frequently asked questions
This chapter includes answers to some common questions about the
handheld. See the desktop software’s online help for detailed lists of
answers to FAQs about the handheld and the desktop software.
Alarm
Why is my alarm not sounding when I’ve set the time?
Ensure that you have enabled the alarm by setting the
Alarm On/Off field to On. When the alarm is set, a bell icon appears
on the Home screen. See the online “Handheld User Guide” for
information on setting this field.
Battery
What should I do when I see the message “Battery too low for
handheld usage”?
Replace the handheld’s AA alkaline battery with a
fresh battery or recharge the NiMH rechargable
battery. See page 23 for information on inserting the
battery and charging the NiMH battery.
84
Frequently asked questions — Battery
Recharge the handheld’s battery. See page 27 for
information on using and charging the battery. The
handheld can be kept at a full charge by simply
“topping up” the battery every day for 10-15 minutes.
From an empty battery, a full charge can be achieved
in approximately 3 hours. It is not necessary to
completely drain the battery before recharging.
Why is my battery running down quickly?
There are several reasons why your battery may run down quickly.
Following these suggestions will help extend battery life:
•
Use vibrate notification because it requires less power than tone
notification. See the online “Handheld User’s Guide” for
detailed information on the notification options.
•
Limit sending long messages.
•
Limit use of the backlighting feature.
•
Set filter rules in the desktop software’s Redirector Settings tool
to specify which messages should be forwarded to your
handheld. See the “Redirector Settings online help” for detailed
information.
•
If you are sending the same message to more than one person,
use multiple recipients in one message rather than transmitting
the same message more than once. See the online “Handheld
User’s Guide” for information on composing a message to
multiple recipients.
•
Turn off your handheld’s radio when you are not reading mail
or when receiving your mail is not urgent.
Installation and Getting Started Guide
Frequently asked questions — Storage
85
What should I do if my handheld does not turn on?
Make sure the AA or NiMH battery is properly
installed or try inserting a new battery. You may have
to leave the handheld turned off for 6-8 hours for the
AA battery to charge the internal lithium cell. See
page 23 for information on inserting the battery.
•
If the handheld will not turn on after replacing
the battery, reset the handheld. See page 93 for
information on resetting the handheld.
Recharge the handheld’s battery. See page 27 for
information on using and charging the battery.
•
If the handheld will not turn on after recharging
the battery, reset the handheld. See page 93 for
information on resetting the handheld.
Storage
What should I do if I won’t be using my handheld for a short
period of time?
If you expect that you will not be using your handheld for a short
period of time (two weeks or less) you should turn off the handheld.
In the Home screen, scroll to the POWER OFF icon and click.
To turn the pager-sized handheld on again, click the
trackwheel.
To turn the palm-sized handheld on again, press the
silver key.
Installation and Getting Started Guide
86
Frequently asked questions — Storage
What should I do if I won’t be using my handheld for a longer
period of time?
Before storing your handheld for an extended period of time, you
should save information on the handheld to your PC using the
desktop software’s Backup and Restore tool.
If you expect that you will not be using your pagersized handheld for many weeks or months, remove
the battery.
If you expect that you will not be using your palmsized handheld for many weeks or months, put the
handheld into storage mode. In the Device Options
screen, scroll to Storage Mode and click. Click Yes in
the two dialog boxes that follow.
The handheld shuts down, and after approximately 24 hours enters
a special storage state. You should store the handheld in a cool, dry
place. When you press any keys or click the trackwheel while the
handheld is in this state, it will not respond.
To reactivate the handheld, install a new AA alkaline
battery (a used alkaline battery may not be powerful
enough to reactivate the handheld). If you are using a
rechagable NiMH battery, place the handheld in the
charging cradle to complete a full charging cycle.
Once a new battery is installed or an NiMH is
recharged, the handheld should turn on and read
Initializing.
To reactivate the handheld, insert the handheld into
the charging cradle, (as you did when you first
received your handheld), and recharge the battery.
The handheld should turn on and read Initializing.
Installation and Getting Started Guide
Frequently asked questions — Home screen
87
All of your stored addresses and messages will be preserved while
the handheld is turned off. However, the handheld will no longer
have the correct date and time or encryption key. To reset the date
and time, follow the instructions on page 40 of this guide, or to
update this information automatically, synchronize the handheld
with the desktop software’s Intellisync tool. You can generate a new
encryption key in the Security tab of the desktop software’s
Redirector Settings tool.
Note
If you do not reset the date and time, messages will arrive
with the date of January 1 and will be placed at the bottom
of your Messages screen.
Home screen
How can I return to the Home screen?
The screen that displays the functions list and the date and time is
called the Home screen.
Press the BACKSPACE key repeatedly until you return
to the Home screen.
Press the ESC key repeatedly until you return to the
Home screen.
You can also select Close from an application’s menu or, in the
Device Options screen, scroll to [Return to Home Screen] and
click.
Installation and Getting Started Guide
88
Frequently asked questions — LCD screen
LCD screen
What can I do if my LCD screen seems faint?
•
In Options>Screen/Keyboard, scroll to the Screen Contrast
field. Press and hold the ALT key while rolling the trackwheel to
select a different contrast. Once you have set the field to your
preference, click the trackwheel to view the menu. Scroll to
Save Options and click.
Activate backlighting by pressing the ALT key three
times. The backlighting will turn off after 10 seconds
if you have not pressed a key or the trackwheel.
While the handheld is on, press the silver key once to
activate backlighting. The backlighting will turn off
after 20 seconds if you have not pressed a key or the
trackwheel. You can manually turn off the
backlighting by pressing the silver key again.
Messages
Why did I have two messages on my handheld before I turned
on the radio?
•
These messages are pre-loaded on the handheld and contain
information to help you learn about the handheld when you
first receive it.
Why are my messages not being sent out?
A clock icon beside a message in the Messages screen indicates that
the message is pending and has not been sent.
•
Check that the handheld’s radio has been turned on (select
the TURN WIRELESS ON icon), and check that you are
within range of network coverage (check the coverage
indicator in the Home screen).
Installation and Getting Started Guide
Frequently asked questions — Messages
•
Check the Network Settings screen to ensure that your
handheld has been activated on the network.
•
You can try resending your message. As long as there is a
clock icon beside the message when you resend it, another
attempt is made to transmit the original message. A copy is
not sent. See the online “Handheld User Guide” for
detailed information on how to resend messages.
89
Why am I not receiving all my messages?
If you are not receiving some messages to your handheld, check if
any of the following situations apply.
Microsoft
Exchange
•
Is your PC turned on?If you are using the Desktop
Redirector to forward your email, your desktop computer
must be on any time you want to receive messages on
your handheld. If your company is using the BlackBerry
Enterprise Server to forward your email, you do not need
to leave your PC turned on.
Is your handheld in the cradle and connected to your PC? By
default, if the handheld is in the cradle, you will not
receive any messages on your handheld while the desktop
software is running. Take the handheld out of the cradle to
find out if the messages are being forwarded properly.
•
Do you have message forwarding enabled? Check the
General tab settings and ensure that the Forward
messages to my handheld check box is selected.
•
Have you set folder redirection? Check the Advanced tab
settings and ensure that you have selected the proper
folders from which each email should be redirected.
•
Have you set filter rules? Check the filters in the Redirector
Settings tool of the desktop software to make sure the
messages you want to receive are being forwarded. See the
“Redirector Settings online help” for more information.
Installation and Getting Started Guide
90
Frequently asked questions — Messages
•
Have you set the filter order correctly? The order that the
filters appear in your list reflects the order that they will be
applied to new messages. You should check to see if one of
your filters is preventing desired messages from being
redirected to the handheld.
•
Have you opened the message on your desktop? There are
certain cases where messages may not be forwarded to
your handheld if they have already been read on your
desktop before being processed by the BlackBerry
Enterprise Server. If you are in an area of low coverage and
you read a message on your desktop, the BlackBerry
Enterprise Server may not recognize the message as
unread. Therefore it will not be forwarded to your
handheld.
What should I do if a message is returned?
A returned message will have an ‘x’ beside it in the Messages
screen.
•
Open the message and scroll to the top. The Message
Status field indicates why the message was returned.
Follow the instructions given there.
Microsoft
Exchange
See the “Desktop Redirector online help” for more
information and a list of possible error messages.
I am not being notified when new messages arrive, even
though I have set the handheld to notify me.
•
Ensure that the volume setting of the notification options is set
to either Low, Medium, High, or Escalating, rather than Mute.
With the volume set to Mute, the tone will not sound when
new messages arrive.
Installation and Getting Started Guide
Frequently asked questions — Messages
•
Ensure that the Level 1 Only setting in your notification
options is set to No. When this field is set to Yes, you will only
be notified of level 1 messages, rather than all messages. See the
online “Handheld User Guide” for more information on the
notification options.
•
In the Notify screen, set the Repeat Notification field to Low,
Medium, High, (or LED Only for the palm-sized handheld) so
that you are reminded of unread messages on your handheld.
91
Are there any pre-defined responses that can be used when
replying to messages from the handheld?
You can compose a message that contains a list of responses from
which another handheld user can choose when replying to your
message.
1.
In the Home screen, scroll to the COMPOSE icon and
click. The To: screen appears.
2.
While composing a message, type a question in the
message body that requires a response, then press ENTER.
Type Responses: (make sure to include the colon), then
press ENTER to move to the next line. Create your list of
responses, pressing ENTER after each response option.
3.
When you have finished composing your list of responses,
press ENTER again to insert a blank line after the last
response.
4.
Click the trackwheel to view the menu. Scroll to Send
Message and click.
How do I respond to a message which contains a list of
responses?
When you receive a message containing a list of responses, you can
choose one of the responses as your reply message.
Installation and Getting Started Guide
92
Frequently asked questions — Punctuation
1.
In the Home screen, scroll to the MESSAGES icon and
click. The Messages screen appears.
2.
Scroll to the new message and click. The message contains
a question that requires a response. Click the trackwheel to
view the menu.
3.
Scroll to Reply to Message and click. A dialog box appears
with a list of responses for you to choose from.
4.
Scroll to the desired response and click. A dialog box
appears, in which you can add any additional comments.
Click again to send the response.
You return to the Messages screen and you can see that your reply
has been sent.
Punctuation
Where can I find the period (.) and other punctuation marks on
my keyboard?
•
The quickest way to type a period (.) is to press the SPACE key
twice at the end of a sentence. The next letter is capitalized
automatically.
•
Press the ALT key and an associated character key at the same
time to insert common punctuation marks. You will see the
punctuation mark printed in orange above the primary key on
the keyboard. See page 51 for information on the ALT key and
other key functions.
•
Other punctuation marks are included in the symbols library
which you can open by pressing ALT + SPACE. See page 51 for
information on how to insert a symbol.
Installation and Getting Started Guide
Frequently asked questions — Resetting the handheld
•
93
You can also insert international characters, equation symbols
and other marks into your messages. When composing a
message or entering text, press and hold a letter key while
rolling the trackwheel to scroll through. When the desired
character, equation symbol or mark appears, release the letter
key.
Resetting the handheld
On rare occasions, the handheld may report an internal handheld
error message, instructing you to press R to reset. Doing so will
return the handheld to normal operation after a few minutes. Try
sending yourself a message and check that all the information has
been properly restored in the Status screen.
There is also a reset hole located on the back of the handheld.
Normally, you would not need to use this method of reset.
However, if the handheld ‘locks up’ (no longer responds when you
press keys or use the trackwheel) you can use this method to reset
the handheld. One end of a paper clip can be inserted into this hole
to press the reset button, restarting and restoring the handheld to
normal operation.
For the pager-sized handheld, the reset hole is located
below the bottom label on the back of the handheld.
For the palm-sized handheld, the reset hole is located
in the information label on the back of the handheld.
Note
You can also reset the handheld by simultaneously pressing
the ALT + SHIFT + BACKSPACE keys.
Installation and Getting Started Guide
94
Frequently asked questions — Resetting the handheld
Messages and other information stored on the handheld will not be
lost. If you were in the process of composing a message, however,
the message will be lost.
If you reset your handheld, you will not lose connection with your
PC. After you reset your handheld, synchronize with the desktop
software to ensure that all information has been restored. See the
“Desktop Manager online help” for more information.
Installation and Getting Started Guide
5
Specifications
RIM 850 Wireless Handheld
Mechanical Properties
Weight:
4.1oz (115g) (without AA battery)
Size (LXWXH):
3.5”X2.5”X0.89” landscape,
battery compartment)
Memory:
R850-4 - 4 MB Flash memory, 512 kB
RAM
(0.94
at
Display and control features
Display:
Full graphic LCD and backlighting; 132
x 65 pixels, and 8 line by ~25 character
text/graphics display
Controls:
Trackwheel for scrolling and selecting
menus;
31-key
QWERTY-style
keyboard
Message
Notification:
Audible beeper and mechanical
vibrator; user-configurable alert options
96
Specifications — RIM 850 Wireless Handheld
Other features:
Real-time
clock;
audible
alarm;
AutoText and Address Book updates
Ports:
RS-232 compatible serial port at
operating speeds up to 115 200 baud
• Input voltage from 5V p-p to +/- 30
V
• Maximum data rate 115 200 baud
• Port impedance 5kΩ nominal input,
300Ω minimum impedance output
Power
Battery:
One AA alkaline cell and one internal,
rechargeable Lithium Ion cell
Power Supply:
Internal, rechargeable Lithium Ion cell
Temperature
Operating:
-10°C to +60°C
Storage:
10°C to +30°C — Keep the handheld
under these conditions. Storage in high
temperatures can damage the internal
lithuim cell. If you plan to store the
handheld for a long period of time,
contact RIM for guidance.
Relative Humidity:
5-95% Non-condensing
Installation and Getting Started Guide
Specifications — RIM 857 Wireless Handheld
97
Radio specifications
Network Support
800 MHz DataTAC networks
Interface Protocols:
MDC4800 v3.2/3.3, RD-LAP v3.2/3.3
Frequency
Transmitting:
806 to 825 MHz, 12.5 kHz Channels
Receiving:
851 to 870 MHz, 12.5 kHz Channels
Regulatory compliance
Handheld complies
with:
FCC Part 15 Class B, Part 90
Industry Canada RSS 119
Charging cradle
complies with:
FCC Part 15 Class B Declaration of
Conformity (DoC)
RIM 857 Wireless Handheld
Mechanical Properties
Weight:
Approx. 5oz
Size (LXWXH):
4.6”X3.1”X0.70”
Memory:
5 MB Flash memory
0.5 MB SRAM
Installation and Getting Started Guide
98
Specifications — RIM 857 Wireless Handheld
Display and control features
Display:
Full graphic LCD with backlighting,
160 x 160 pixel viewing area
Controls:
Thumb-operated trackwheel; PC-style
keyboard
Message
Notification:
Red LED indicator; audible beeper;
mechanical vibrator, on-screen
notification; configurable by user
Other features:
Real-time clock; audible alarm;
AutoText and Address Book updates
Ports:
RS-232 compatible serial port at
operating speeds up to 115 200 baud
Power
Battery:
Internal lithium cell
Temperature
Operating:
0°C to +50°C
Storage:
10°C to +30°C — Keep the handheld
under these conditions. Storage in high
temperatures can damage the internal
lithuim cell. If you plan to store the
handheld for a long period of time,
contact RIM for guidance.
Relative
Humidity:
5-95% Non-condensing
Installation and Getting Started Guide
Specifications — RIM 857 Wireless Handheld
99
Radio specifications
Network
Support
800 MHz DataTAC networks
Interface
Protocols:
MDC4800 v3.2/3.3, RD-LAP v3.2/3.3
Frequency
Transmitting:
806 to 825, 12.5 kHz Channels
Receiving:
851 to 870 MHz, 12.5 kHz Channels
Regulatory compliance
Handheld Complies
with:
FCC Part 15 Class B, and Part 90
Industry Canada RSS 119
Charging cradle
Complies with:
FCC Part 15, Class B Declaration of
Conformity (DoC)
Installation and Getting Started Guide
Research In Motion Limited
Software License
Agreement
Terms and Conditions
This is a legal agreement between you, the Customer ("You"), and
Research In Motion Limited ("RIM"). BY INSTALLING, USING OR
MAKING ONE OR MORE COPIES OF THIS SOFTWARE (OR ANY
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DO NOT AGREE TO THE TERMS OF THIS AGREEMENT,
PROMPTLY RETURN THE SOFTWARE AND
THE
ACCOMPANYING ITEMS (INCLUDING WRITTEN MATERIALS
AND BINDERS OR OTHER CONTAINERS) TO RIM.
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and includes all documentation
1.1 "SOFTWARE" means the
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RIM
Software
Product(s)
related to the SOFTWARE and
provided under this license to
the
Handheld
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You for use in conjunction with
however, the term SOFTWARE
the
BlackBerry
Handheld
shall not include any software
Product
(the
"Handheld
applications developed by a
Product"),
regardless
of
third party other than RIM
whether the SOFTWARE is the
("Third
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whether or not Third Party
or software residing on the
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SOFTWARE
includes
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related software, regardless of
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102 Research In Motion Limited Software License Agreement
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Installation and Getting Started Guide
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Notwithstanding the license
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you agree to indemnify and
Research In Motion Limited Software License Agreement 103
hold RIM harmless from any
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4.0 Term
4.1 The grant of rights shall be
non-exclusive, non-transferable
and perpetual provided that
You do not breach the terms and
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5.0 Warranty and Disclaimers;
U.S. Government Rights
5.1 RIM warrants that any disk
or other media that the
SOFTWARE is recorded on, if
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Any implied warranties or
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SOFTWARE to the extent they
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warranty does not extend to any
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5.2 RIM’s entire liability and
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that
is
supplied is warranted for the
remainder of the original
warranty period.
5.3 RIM DISCLAIMS ALL
OTHER WARRANTIES AND
CONDITIONS,
EITHER
EXPRESS
OR
IMPLIED,
INCLUDING
BUT
NOT
LIMITED
TO
IMPLIED
WARRANTIES
OR
CONDITIONS
OF
MERCHANTABILITY, FITNESS
FOR
A
PARTICULAR
PURPOSE,
AND
NONINFRINGEMENT, EACH
WITH RESPECT TO THE
SOFTWARE AND ANY THIRD
PARTY
SOFTWARE,
THE
ACCOMPANYING
MANUAL(S) AND WRITTEN
MATERIALS.
Installation and Getting Started Guide
104 Research In Motion Limited Software License Agreement
5.4 This limited warranty gives
You specific legal rights. You
may also have other rights that
vary by state or province. Some
jurisdictions may not allow the
exclusion or limitation of
incidental or consequential
damages nor allow limitations
on how long an implied
warranty lasts. Thus, the above
limitations or exclusions may
not apply to You.
5.5 IN NO EVENT SHALL RIM
BE LIABLE FOR ANY OTHER
DAMAGES
WHATSOEVER
(INCLUDING,
WITHOUT
LIMITATION, DAMAGES FOR
LOSS OF BUSINESS PROFITS,
BUSINESS
INTERRUPTION,
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INFORMATION
OR
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OR
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PECUNIARY LOSS) ARISING
OUT OF THE USE OF OR
INABILITY TO USE THE
SOFTWARE OR ANY THIRD
PARTY SOFTWARE, EVEN IF
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DAMAGES. THIS LIMITATION
IS INTENDED TO APPLY AND
DOES
APPLY
WITHOUT
REGARD TO WHETHER SUCH
Installation and Getting Started Guide
DAMAGES ARE CLAIMED,
ASSERTED OR BROUGHT IN
AN ACTION OR CLAIM
SOUNDING IN TORT OR
CONTRACT, OR BASED ON
THE
BREACH
OF
ANY
EXPRESS
OR
IMPLIED
WARRANTY, OR UNDER ANY
OTHER LAW OR FORM OF
ACTION. IN NO EVENT
SHALL RIM’S LIABILITY TO
YOU EXCEED THE COST OF
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UPON
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5.6 This SOFTWARE is provided
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Use, duplication or disclosure
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as
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Contractor is Research In
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Waterloo,
Ontario,
Canada N2L 3W8.
5.7 This LICENSE is to be
construed in Canada under the
laws of the Province of Ontario
and in the United States under
the laws of the State of Texas,
except for any body of law
governing conflicts of law.
Limited Warranty
Research In Motion Limited (“RIM”), the manufacturer and
provider of the BlackBerry Solution, comprising the BlackBerry
Handheld, which together with the BlackBerry Cradle and Holster
comprise the BlackBerry Hardware, the BlackBerry Desktop
Software, and the associated wireless data service and
documentation, warrants to YOU, the end-user (“YOU”), that the
BlackBerry Hardware will be free from defects in workmanship and
materials for a period that is the shorter of (i) one (1) year from the
date that the BlackBerry Hardware was first purchased by YOU as
an original end-user and (ii) the period ending upon your breach of
the End-User’s Agreement entered into when YOU ordered the
BlackBerry Solution (the “Purchase Warranty Period”). If YOU
obtain the BlackBerry Hardware through a rental or lease program,
or any other non-purchase program, the warranty period (the
“Rental Warranty Period”) shall be for as long as YOU continue to
pay any required rental or lease fees. In no event, however, shall the
Rental Warranty Period exceed three (3) years. Continued repair or
replacement after the expiration of a Rental Warranty Period shall
be at the sole discretion of RIM, and the continuance of a program of
repair and replacement after the expiration of the Rental Warranty
Period shall not constitute a waiver of RIM’s right to terminate this
Limited Warranty or to declare that the Limited Warranty is no
longer in effect. The Purchase Warranty Period and the Rental
Warranty Period shall be hereinafter referred to as the “Applicable
Warranty Period”, meaning one or the other of the Purchase
Warranty Period or the Rental Warranty Period, as the context may
require. This Limited Warranty is not transferable. During the
Applicable Warranty Period, the BlackBerry Hardware, or one or
more of the BlackBerry Hardware components, will be repaired or
replaced at RIM's option, without charge for either parts or labor. If
the BlackBerry Hardware (or component thereof) is repaired or
replaced during the Applicable Warranty Period, the Applicable
Warranty Period will expire, if a Purchase Warranty Period, upon
106 Limited Warranty
the later of the 91st day after repair or replacement or one year from
the date of original purchase. If the Applicable Warranty Period is a
Rental Warranty Period, the Applicable Warranty Period will expire
upon the earlier of YOU failing to pay any applicable charge or fee
or three years from the date the BlackBerry Hardware was first put
into service.
This Limited Warranty does not apply to normal wear and tear, and
does not cover repair or replacement of any BlackBerry Hardware
damaged by misuse, accident, abuse, neglect, misapplication, or
defects due to repairs or modifications made by anyone other than
RIM or its authorized service representative. This Limited Warranty
does not cover physical damage to the surface of the BlackBerry
Hardware, including cracks or scratches on the LCD screen. This
Limited Warranty does not apply to any equipment other than the
BlackBerry Hardware as defined in this Limited Warranty, i.e., it
does not apply to any external battery provided with your purchase,
rental, lease or other means of acquiring the BlackBerry Solution, or
any damage caused by the leakage or any other malfunction of an
external battery or any other accessory or peripheral equipment.
This Limited Warranty also does not apply if the malfunction
results from the use of the BlackBerry Hardware in conjunction with
accessories, products, services or ancillary or peripheral equipment
not approved or provided by RIM, and where it is determined by
RIM that such malfunction is not the fault of the BlackBerry
Hardware itself. Additionally, if malfunction results from the
failure of the user to abide by the Safety Information contained in
the package with the BlackBerry Solution, the Limited Warranty
may be void, and if it is not void, it shall not apply. Data backup is
presumed to be the responsibility of the user of the BlackBerry
Hardware. Neither your Wireless Solution Provider nor RIM is
responsible for data that may be damaged or lost at any time,
including, without limitation data lost or damaged during the
servicing of the BlackBerry Hardware, or through the use of
synchronization software. In as much as the wireless data service
provided as part of the BlackBerry Solution is provided via RIM
Installation and Getting Started Guide
Limited Warranty 107
from a third party provider, we cannot guarantee or warrant that
the wireless data service will always be available or will always
function properly. For this and other reasons, the BlackBerry
Solution should not be relied upon for the transmission of data
relating to emergency or life-threatening or mission critical
situations, and RIM disclaims any liability on its behalf and on
behalf of its Wireless Solution Providers for events or damages
resulting from such reliance or the failure of the wireless data
service to perform or to be available for your use of the BlackBerry
Solution, including, without limitation, the lack of service coverage
in the area in which YOU wish to use the BlackBerry Solution. To
the extent the third party providing the wireless data service
provides any warranties or guarantees that may be passed on to
YOU, such warranties and/or guarantees are automatically passed
on to YOU without any further effort on your part or on the part of
RIM.
REPAIR OR REPLACEMENT OF THE PRODUCT IS THE
EXCLUSIVE REMEDY PROVIDED TO YOU. UNDER THE LAWS
OF THE STATE OF TEXAS, AND THE LAWS OF THE SEVERAL
STATES OF THE UNITED STATES, THIS LIMITED WARRANTY
IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR
USE OR PURPOSE AND/OR ANY IMPLIED WARRANTY OF
NON-INFRINGEMENT. UNDER THE LAW OF CANADA, THIS
LIMITED WARRANTY IS IN LIEU OF ALL OTHER
WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,
INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF
MERCHANTABILITY AND/OR QUALITY OR FITNESS FOR
ANY PARTICULAR PURPOSE. NEITHER RIM NOR ANY RIM
WIRELESS SOLUTION PROVIDER SHALL IN ANY WAY BE
LIABLE TO YOU FOR ANY DAMAGES YOU SUFFER OR INCUR
(INCLUDING, BUT NOT LIMITED TO, GENERAL, SPECIAL,
CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING
DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS
Installation and Getting Started Guide
108 Limited Warranty
INTERRUPTION, LOSS OF BUSINESS INFORMATION AND THE
LIKE AND PERSONAL INJURY OR WRONGFUL DEATH
DAMAGES) ARISING FROM OR IN CONNECTION WITH THE
USE OR PERFORMANCE OF THE BLACKBERRY HARDWARE,
EVEN IF RIM OR A RIM WIRELESS SOLUTION PROVIDER ARE
AWARE OF THE POSSIBILITY OF SUCH DAMAGES. THIS
LIMITATION IS INTENDED TO APPLY AND DOES APPLY
WITHOUT REGARD TO WHETHER SUCH DAMAGES ARE
CLAIMED, ASSERTED OR BROUGHT IN AN ACTION OR
CLAIM SOUNDING IN TORT OR CONTRACT, OR ON THE
WARRANTY, OR UNDER ANY OTHER LAW OR FORM OF
ACTION. ANY EXTERNAL BATTERIES PROVIDED WITH THE
BLACKBERRY HARDWARE ARE PROVIDED AS IS, AND ARE
NOT, FOR PURPOSES OF THIS WARRANTY, PART OF THE
BLACKBERRY HARDWARE. YOU ASSUME THE RISK OF USING
ANY ACCESSORY NOT PROVIDED AS PART OF THE
BLACKBERRY SOLUTION. IN NO EVENT SHALL RIM'S
LIABILITY TO YOU EXCEED THE PURCHASE PRICE OF THE
BLACKBERRY
HARDWARE
YOU
PURCHASED,
THE
CUMULATIVE SUM OF THE MONTHLY RENTAL FEES FOR
ONE (1) YEAR, OR THE COST OF REPAIRING OR REPLACING
THE BLACKBERRY HARDWARE, WHICHEVER IS GREATER.
THE LIMITED WARRANTY WITH RESPECT TO THE
BLACKBERRY
DESKTOP
SOFTWARE,
TO
ALL
DOCUMENTATION AND TO ANY FIRMWARE RESIDING ON
THE BLACKBERRY HARDWARE IS SET FORTH SEPARATELY
IN THE SOFTWARE LICENSE AGREEMENT FOUND IN THE
BLACKBERRY HANDHELD INSTALLATION & GETTING
STARTED GUIDE.
This limited warranty gives YOU specific legal rights, and YOU
may also have other rights that vary from state to state. Some states
may not allow the exclusion of limitation of incidental or
consequential damages, may not allow limitations on how long an
implied warranty or condition lasts, or allow provisions that permit
Installation and Getting Started Guide
Limited Warranty 109
the warranty to be voided. Thus, the above limitations or exclusions
may not apply to YOU.
This Limited Warranty is to be construed in Canada under the laws
of the Province of Ontario and in the United States under the laws of
the State of Texas, except for any body of law governing conflicts of
law.
Installation and Getting Started Guide
Index
A
about
this guide, 14
version 2.1, 17
wireless email solution, 13
activating your handheld, 24,
27, 31
adding
redirection filters, 81
address book function
description of, 13, 63
alarm function
description of, 14, 64
FAQs, 83
alt key
description, 53
use with other keys, 55, 56,
57, 59
use with trackwheel, 54
restoring files to
handheld, 73
using, 71
battery
charging 850 battery, 25
charging 857, 27
charging 857 battery, 27
description of, 69
FAQs, 83
inserting, 23
types for 850, 22
BlackBerry Desktop
Redirector, 34
BlackBerry Enterprise
Server, 34
C
calculator function
description of, 14, 64
application loader, using, 71
calendar function
description of, 13, 63
B
changing
password, 45
backlighting, 60
backup and restore
backing up handheld
files, 72
importing address book
entries from PC, 72
charging cradle
charge handheld’s
battery, 25
connecting AC adapter, 25,
28
removing handheld
from, 36
112 Index
tips, 26
search messages
function, 13
serial port, 68
tasks function, 14, 64
trackwheel, 50
chart of hot keys, 51
compose function
create message, 37
description of, 13, 63
confirm PC connection, 35
contents of package, 18
creating, response lists, 91
D
date and time option, setting, 40
description
address book function, 13,
63
alarm function, 14, 64
calculator function, 14, 64
calendar function, 13, 63
compose function, 13, 63
holster, 68
keyboard, 50
LCD screen, 60
lock function, 14, 64
memopad function, 14, 64
messages function, 13, 63
options function, 14, 64
power on/off function, 14,
65
radio on/off function, 14,
65
saved messages
function, 63
search function, 63
description of, 64
desktop software
application loader, 71
backup and restore, 71
installing, 34
online help, 16
redirector settings, 79
summary, 82
system requirements, 19
using, 71
disabling
password security
screen, 46
documentation
other sources, 16
E
email
reconciliation, 76
redirecting, 36, 79
redirection settings, 79
enabling
email redirection, 36
password security
screen, 43
F
FCC compliance, 3
Installation and Getting Started Guide
Index 113
filters
adding a redirection, 81
frequently asked questions
alarm, 83
battery, 83
home screen, 87
LCD screen, 88
messages, 88
punctuation, 92
storage, 85
functions
description of, 13
menus, 62, 63
screens, 61
H
handhelds
battery compartment, 69
changing password, 45
confirm PC connection, 35
connected to PC, 28
getting started, 21
holster, 68
keyboard, 50
LCD screen, 60
locking, 45
online user guide, 16
package contents, 18
radio on/off, 31
removing from cradle, 36
resetting, 93
serial port, 68
specifications, 95, 97
status icons, 63
trackwheel, 50
turning on, 24, 27
turning on/off, 31
holster, description of, 68
Home screen
function icons, 60
home screen
FAQs, 87
hot keys, 51
I
icons
function, function icons, 63
handheld status, 63
message status, 66
navigational, 67
pager-sized handheld, 16
palm-sized handheld, 16
Industry Canada,
certification, 4
installing desktop software, 34
intellisync, 75
K
key assignment chart, 51
keyboard
description, 50
hot keys, 51
L
LCD screen
Installation and Getting Started Guide
114 Index
backlighting, 60
description of, 60
FAQs, 88
function menus, 62, 63
function screens, 61
graphics, 67
license agreement, 101
limited warranty, 105
locking the handheld, 14, 45, 64
M
memopad function
description of, 14, 64
menus, 63
messages
FAQs, 88
reading, 39
setting notification
fields, 40
status icons, 66
messages function
composing, 37
description of, 13, 63
sending a test, 37
N
navigational icons, 67
network, registering, 32
notify option
setting fields, 40
O
online help
desktop software, 16
online user guide, 16
options
date and time, 40
notify, 40
scrolling through, 69
options function
description of, 14, 64
P
palm-sized handheld
turning on, 27
password security screen
changing password, 45
disabling, 46
enabling, 43, 45
PC, confirm handheld
connection, 35
personal identification number
(PIN)
finding, 36
PIM synchronization, 77
power on/off function,
description of, 14, 65
punctuation
FAQs, 92
R
radio
Installation and Getting Started Guide
Index 115
turning on/off, 31
radio on/off function,
description of, 14, 65
reading, messages, 39
readme file, 17
disabling password
protection, 46
enabling password
protection, 43
locking the handheld, 45
using password
protection, 42
recharging
850 battery, 26
857 battery, 27
sending
test message, 37
reconciling, email, 76
serial port, description of, 68
redirecting email, 36, 79
setting
date and time option, 40
message delete, 41
message notification
fields, 40
password security
screen, 45
redirector settings
adding a filter, 81
registering with the network, 32
replying to response lists, 91
resetting the handheld, 93
response lists
creating, 91
replying to, 91
S
safety information
RIM 850 Wireless
Handheld, 10
RIM 857 Wireless
Handheld, 11
saved messages function
description of, 63
search function
description of, 13, 63
security
changing the password, 45
specifications, 850
compliance, 97
display and control, 95
frequency, 97
mechanical properties, 95
power, 96
radio, 96
temperature, 96
specifications, 857
compliance, 99
display and control, 98
frequency, 99
mechanical properties, 97
power, 98
radio, 99
temperature, 98
storage
Installation and Getting Started Guide
116 Index
FAQs, 85
lock, 45
password protection, 42
synchronizing, 77
system requirements, 19
Lotus Domino server, 19
Microsoft Exchange
users, 19, 89
V
viewing
messages, 39
T
W
tasks function
description of, 14, 64
welcome, 13
tips
handheld, 70
trackwheel
how to use, 52
use with alt key, 54
trackwheel, description of, 50
troubleshooting, 83
turning on/off
radio, 31
turning on/off handheld, 31
U
users
on Lotus Domino
server, 15
on Microsoft Exchange
server, 15
using
application loader, 71
backup and restore, 71
desktop software, 71
intellisync, 75
Installation and Getting Started Guide
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