Fios Digital Voice
VERIZON Fios® DIGITAL VOICE TERMS OF SERVICE
Welcome to Verizon’s
Service.
Fios Digital Voice
Please read this agreement carefully before filing it in a safe place for future
reference.
In this Agreement (“Agreement”), “you” and “your” mean the customer of Verizon Fios Digital
Voice Service (“Service(s)”) defined below, and “Verizon,” “we,” “our,” and “us” mean the
Verizon operating companies that provide you with Service (see Exhibit A for the specific Verizon
company providing the Service in your state). You acknowledge that you are 18 years of age
or older, and you agree that you have the legal authority to enter into this Agreement and
affirm that the information you supply to us is correct and complete. Providing false or incorrect
information may result in Service provisioning delays, the suspension or termination of your
Service and the inability of a 911-dialed call to be correctly routed to emergency response
center personnel.
This Agreement incorporates the terms of the Calling Plan you selected. The Calling Plan
includes your monthly service allowances and features. To the extent that there is a conflict
between this Agreement and your Calling Plan, the terms in your Calling Plan will govern.
This Agreement becomes binding when you accept this Agreement. You accept this
Agreement and Verizon’s terms and charges when you subscribe to, use or pay for the
Services or tell us orally or through written or electronic means that you accept
the Agreement.
IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THE
SERVICE AND CONTACT US IMMEDIATELY TO TERMINATE IT. YOU WILL BE
RESPONSIBLE FOR ANY CHARGES ASSOCIATED WITH THE SERVICE UNTIL THE
SERVICE CANCELLATION DATE.
1)
DEFINITION OF SERVICE
a) Verizon Fios Digital Voice Service is a residential voice service. For purposes of
this Agreement, the term “Service” shall mean Verizon Fios Digital Voice Service,
including all software, equipment and other features, products and services provided
by Verizon under the Calling Plan that you selected.
b)
Fios Digital Voice service requires 10-digit dialing. Home security system settings
may need to be modified from 7 to 10-digit dialing.
c) Fios Digital Voice service does not allow the Customer to make 500, 700, 900,
950,976, 00 01, 0+, calling card calls or dial-around calls (e.g., 10-10-XXXX). Nor does it
allow the Customer to accept collect calls or third number billed calls. The Company will
not bill any charges on behalf of other carriers.
d) The Service is subject to billing and technical capability and the availability of
facilities.The Service is not available in all locations.
2)
SERVICE USE AND LIMITATIONS; CUSTOMER OBLIGATIONS
a) Use of Service. You agree that the use of the Service, without limitation, is your sole
responsibility, is at your own risk, and is subject to all applicable local, state, national and
international laws and regulations. This includes the use of the Service by others, with or
without your permission. You may not resell, assign or otherwise transfer the Service or
Agreement to any other person for any purpose, or make any change for the use of the
Service, without express written permission from Verizon in advance.
b) Loss of Service Due to Power Failure. You are responsible for providing the
electrical power necessary for the Service to function. The Service (including 911
dialing) will not function during a power outage without a back-up power source. A
battery back-up feature is available for your Verizon equipment. Depending on your
equipment type, you may choose to use this battery back-up feature by maintaining a
(i) 12 Volt battery in the built-in battery backup-unit or (ii) D Cell batteries in the optional
Verizon PowerReserve device that plugs into your equipment. You may determine
your battery backup equipment type at Verizon.com/myverizon.
With a fully-charged battery (or batteries), the battery back-up feature will power the
basic calling functions of your Service for up to eight (8) hours in the event of a power
outage. The Verizon PowerReserve device may be purchased through Verizon. 12
Volt batteries may be purchased through Verizon or a third party. The battery back-up
feature will not power cordless phones, Internet or TV service, or alarm system
equipment. A power failure or service disruption may require you to reset or
reconfigure equipment prior to using the Service.
c) International Calling, Directory Assistance and Operator Services. The current
charges and rates for international calling, directory assistance, and operator services and
the terms and conditions of use thereof can be found at www.verizon.com/fiosvoice/terms.
Information on current rates is available by contacting Verizon Customer Service at
1-800-VERIZON (1-800-837-4966).
d) Telephone Number. You have the option to select a telephone number that is outside of
your traditional local exchange area (“Pick Your Own Area Code (“PYOAC”) Number”).
Use of this PYOAC number for certain types of calls, such as 311 calls, may not allow you
to reach the local organizations that support these types of calls. A white pages directory
listing is not available for any PYOAC number on your account. In addition, if you are a
TTY customer and use your PYOAC number to dial 711 and need to reach an emergency
operator, it is possible that the telecommunications relay service operator will not be able
to direct your call to the appropriate emergency service provider. If you are a TTY
customer, we urge you to call 911 to reach emergency assistance.
e) Notice of Changes. You agree to promptly notify Verizon whenever your personal or
billing information changes (including, for example, your name, address, e-mail address,
telephone number, and credit card number and expiration date). You acknowledge and
agree that Verizon will be sending you information, including via e-mail, over the Internet.
3)
REVISIONS TO TERMS AND PRICING
a) T h e c u r r e n t v e r s i o n o f t h e t e r m s o f t h i s A g r e e m e n t s h a l l b e
a v a i l a b l e o n w w w . v e r i z o n . c o m / t e r m s . From time to time, we may revise
the terms and conditions of this Agreement (including, without limitation, any of the
policies incorporated by reference) and the prices for the Service. We will provide
notice of such revisions by posting revisions to the website Announcements page or to
the Account Manager. Increases to the prices or material revisions to the Agreement
shall be effective no
sooner than 30 days after we post them on
our
website
at www.verizon.com/terms.
If you do not agree to Verizon’s
revision(s), you must terminate your Service immediately in accordance with this
Agreement. By continuing to use the Service after revisions are in effect, you accept
and agree to all revisions.
4)
PRICING AND PAYMENT
a) Prices and Fees. You agree to pay us for the Service at the prices and charges that are
billed to you. Billing for the Service will begin automatically (i) upon installation of the
Service if the Service is installed by Verizon or (ii) on the Due Date established by Verizon
(after the equipment has been delivered) if the Service is self-installed by you. Monthly
recurring charges will be billed one month in advance. The charges for any particular call
will depend on a number of factors which include, for example, the Calling Plan selected,
call duration, and type of call (e.g., domestic or international). International calls to certain
types of phone numbers (e.g., mobile numbers) may be subject to additional charges. If
you activate certain features, such as Simultaneous Ring or Call Forwarding, additional
per minute or international charges may be incurred. You will be charged for calls
forwarded to international numbers as though the forwarded calls originated from your
Fios Digital Voice telephone. All charges due are payable in immediately available U.S.
dollars.
b) Call rounding/detail. All calls are rounded up to the next highest minute and billed
accordingly. You can view your detailed bill on-line with your Fios Digital Voice account
manager. Your call detail may not appear on your monthly paper bill or your charge card
statement.
c) Taxes and Other Charges. Verizon also may charge you for any applicable taxes, fees,
surcharges, account set-up fees or other charges made using the Service, unless you can
show with documentation satisfactory to us that you are exempt from these charges. We
will not provide advance notice of changes to taxes, surcharges and fees, except as
required by applicable law.
d) Payment. You must pay all bills or invoices on time (on or before the due date). We do
not waive our right to collect the full amount due if you pay late or if you pay only a part
of the bill.
e) Late Fees. If we do not receive your total payment by the due date, we may charge you
a late fee on the unpaid balance and may also terminate or suspend your Service. The
late fee will be equal to 1.5% or the late fee charged to Verizon local exchange customers
in your state, whichever is greater. If Verizon uses a collection agency or resorts to legal
action to recover monies due, you agree to reimburse us for all expenses incurred to
recover such monies, including reasonable attorneys’ fees and costs. If your payment is
rejected, refused, returned, disputed or reversed by your financial institution or card issuer
for any reason, Verizon has the right to charge a returned item fee and/or a late payment
charge.
f)
Charge Card Payment. You may choose to have your Service billed directly to a charge
card acceptable to Verizon. IF YOU ELECT TO BE BILLED FOR THE SERVICE ON
YOUR CHARGE CARD, VERIZON WILL CONTINUE TO BILL THE CARD UNTIL YOU
TELL US TO CANCEL SUCH BILLING, AND YOU ALSO AGREE THAT VERIZON
MAY RECEIVE UPDATED CARD ACCOUNT INFORMATION FROM YOUR CARD
ISSUER. If your charge card is declined, is invalid or payment is not made by the issuer
of your charge card at the time that a charge is attempted, you will not be able to use
the Service until your account is paid in full. If you wish to cancel your CHARGE CARD
billing method, or have any questions about the billing method, you may call VERIZON
CUSTOMER SERVICE at 1-800-VERIZON (1-800-837-4966).
g) Credit Check. We will evaluate your credit history before providing you service. Your
consent may be sought to obtain your credit information from consumer credit reporting
agencies at any time and to share it with our affiliates. If your payment history is not
acceptable to Verizon or if your payment history is unknown or indeterminable, you may
be required, at any time, to provide: (i) pre-invoice payment based on usage incurred;
(ii) a valid major credit card account number from an issuer acceptable to Verizon and
authorization for Verizon to charge usage to your credit card account; (iii) agreement that
your usage of Verizon’s network and services will be subject to toll usage limits to be
determined by Verizon; or (iv) a deposit. Verizon may refuse to furnish services if any
charges owed by you to Verizon or any Verizon affiliate are past due for service(s)
provided to you.
h) Deposits. We may require that you provide us with a refundable deposit (“Customer
Deposit”). We may also require an additional deposit after activation of the Service if you
fail to pay any amounts when due. Within ninety (90) days of termination of Service, we
shall return a sum equal to the Customer Deposit, without interest unless otherwise
required by law, minus any amounts due on your account including, without limitation, any
amounts owed to us for unreturned or damaged equipment, if applicable. If you fail to pay
for the Services when due, we may use the deposit to satisfy amounts due without giving
notice to you.
5)
TERM AND TERMINATION; SUSPENSION
a) Termination. This Agreement shall continue, subject to the terms of this Section, until
terminated by either party as permitted by this Agreement.
b) Termination of Service with Notice. Either you or Verizon may terminate this Agreement
without cause by giving notice to the other in accordance with the notice provision set
forth in this Agreement. Unless otherwise required by applicable law, termination will be
effective on the last day of that month’s billing cycle, and you are responsible for all
charges incurred through that date.
c) Limitation, Suspension and/or Termination of the Service by Verizon.
i) Verizon can, without notice, limit, suspend or terminate your Service if: (1) you are in
breach of any of the terms of this Agreement or any payment obligations with respect
to the Service, or if charges owed by you to any Verizon affiliate are past due for
service(s) provided to you; (2) your use of the Service is prohibited by law or is
disruptive to, adversely impacts or causes a malfunction to the Service, Verizon’s
network or the use and enjoyment of other users; (3) we are required by a judicial,
legislative or regulatory body of competent jurisdiction to suspend or terminate your
Service; (4) a ruling, regulation, or order is issued by a judicial, legislative or regulatory
body that conflicts with this Agreement; (5) we for any reason cease to offer the
Service in whole or in part; (6) you no longer meet the prerequisites for the Service;
(7) you, any user of your Service, or any authorized contact on your account threatens
our representatives, uses vulgar and/or inappropriate language toward our
representatives, “spams” or engages in other abusive messaging or calling; (8) we
take action to prevent or to protect against fraud, or to otherwise protect Verizon’s
personnel, agents, facilities, or services; (9) you use, or attempt to use, the Service
for commercial, business or other non-residential purposes; or (10) for any good
cause. Verizon shall have sole discretion in its determination of whether any of the
conditions (1) – (10) are met.
ii) Repair of Service. We have the right at any time to suspend or interrupt Services to make
necessary repairs or changes in our facilities. We may refuse to repair Service if we determine that
the conditions at your premises are unsafe for us or our agents.
6)
RESTORATION OF SERVICE
a) Whenever service is disconnected for fraudulent or unauthorized use of service, Verizon
may, before restoring service, require the customer to make, at his or her own expense,
all changes in facilities or equipment to eliminate illegal use and to pay an amount
reasonably estimated as the loss in revenues resulting from such use.
b) Verizon, in its sole discretion, may refuse to accept your request or application for Service
following a termination or suspension of your use of the Service. You must pay past due
charges before the Service is reconnected and, if your Service is terminated or
suspended for any reason, you may be required to pay a reconnection fee if the Service
is reactivated.
7)
NOTICES
If either of us intends to seek arbitration under this Agreement, the party seeking arbitration must
first notify the other party of the dispute in writing at least 30 days in advance of initiating the
arbitration. Notice to Verizon of either arbitration or mediation should be sent to
[email protected] or to Verizon Dispute Resolution Manager, One Verizon Way,
VC54N090, Basking Ridge, NJ 07920. A copy of the Notice of Dispute form can also be
obtained from [email protected] or from the Verizon Dispute Resolution Manager,
and can also be found at www.verizon.com/terms/disputes. The notice must describe the nature
of the claim and the relief being sought, in the manner directed in the applicable arbitration or
mediation Section of this Agreement. Other notices required under this Agreement shall be
provided by you by contacting us via the methods set forth in your monthly invoice or in the
Contact Us section of verizon.com. Our notices to you shall be deemed given: (a) when sent by
e-mail to your last-known e-mail address according to our records; (b) when delivered over the
cable system; (c) when deposited in the United States mail addressed to you at your last-known
address; or (d) when hand-delivered to your Premises, as applicable. Mailed notices may also be
included in our billing statements to you.
8)
PRIVACY POLICY
a) The Service may use, in whole or in part, a managed data network, the public internet
and third-party networks to transmit voice and other communications. Verizon will take
reasonable measures with respect to the secure transmission of the Service. Verizon will
treat your personal information in accordance with its then-current Privacy Policy
(available at http://www.verizon.com/privacy) and the terms of this Agreement. The
Verizon Privacy Policy is incorporated into this Agreement by reference. You agree to
the terms of the Privacy Policy, which describes Verizon’s use and disclosure of
information about your account and your use of the Service. In the event of a conflict
between Verizon’s Privacy Policy and the other terms of this Agreement, this Agreement
shall control.
b) In the course of providing services to you, we may collect certain information that is made
available to us solely by virtue of our relationship with you, such as information about
the quantity, technical configuration, type, destination and amount of your use of the
telecommunications services you purchase. This information and related billing
information is known as Customer Proprietary Network Information, or CPNI. (CPNI does
not include your name, address, and phone number.) We may use this information,
without further authorization by you, to offer you: (i) services of the type you already
purchase from us, and (ii) the full range of products and services available from Verizon
and other Verizon companies that may be different from the type of services you currently
buy from us. Use of your information will permit us to offer you a package of services
tailored to your specific needs. Without further authorization by you, we may also share
your information with other Verizon companies with whom you already have an existing
service relationship.
9)
LIMITATIONS ON 911 EMERGENCY RESPONSE SERVICES
a) Our liability to you, to anyone dialing 911 using the Service, or to any other person
or party, for any loss or damage arising from errors, interruptions, omissions,
delays, defects, or failures of 911 services whether caused by our negligence or
otherwise, shall not exceed the amount of our charges for such services during the
affected period of time. This limitation of liability is in addition to any other
limitations contained in this Agreement.
b) Service Outage Due to Suspension of Your Account. You acknowledge and agree that
a service outage due to suspension of your account as a result of billing issues will
prevent ALL Service from being provided to you, including any 911 emergency
response services.
c) Potential Limitations. You agree that any 911 calls made using the Service may be
subject to network congestion and/or reduced routing or processing speed. If you have
Call Forwarding, Do Not Disturb, Simultaneous Ring or other features programmed and
in use at the time you dial a 911 call and your call is interrupted, the emergency dispatcher
may not be able to call you back at the phone from which you dialed the call.
d) Additional Service Limitations that Apply in the Event that Verizon Cannot Route
Your 911 Call Directly to the Appropriate Emergency Service Provider. If, for any
reason, Verizon cannot directly route your 911 call to the appropriate emergency service
provider, your 911 call will be routed to a Verizon operator. You agree that the operator
and/or emergency response center personnel receiving your call may not be able to
identify your phone number or the physical address from which you are calling. You will
need to state the nature of your emergency promptly and clearly, including your telephone
number and location. You agree that the individual answering the call may not be able to
call you back or determine your location if the call is unable to be completed, is dropped
or disconnected, or if you are unable to provide your phone number and physical location
and/or if the Service is not operational for any reason. After you identify your location, the
Verizon operator will determine the appropriate emergency response center for your
location and route you to the general telephone number for that center.
10)
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
a) THE SERVICE IS PROVIDED ON AN “AS IS” OR “AS AVAILABLE” BASIS, WITH ALL
FAULTS. VERIZON (AND ITS OFFICERS, EMPLOYEES, PARENT, SUBSIDIARIES
AND AFFILIATES), ITS THIRD PARTY LICENSORS, PROVIDERS AND SUPPLIERS,
MAKE NO REPRESENTATION OR WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE EXTENT
PERMITTED BY APPLICABLE LAW, CONCERNING YOUR SERVICE. VERIZON DOES
NOT WARRANT THAT THE SERVICE WILL BE WITHOUT FAILURE, DELAY,
INTERRUPTION, ERROR, DEGRADATION OF VOICE QUALITY OR LOSS OF
CONTENT, DATA OR INFORMATION.
b) IN NO EVENT SHALL VERIZON (OR ITS OFFICERS, EMPLOYEES, PARENT,
SUBSIDIARIES OR AFFILIATES), ITS THIRD-PARTY LICENSORS, PROVIDERS OR
SUPPLIERS BE LIABLE FOR: (1) ANY INDIRECT, SPECIAL, CONSEQUENTIAL OR
INCIDENTAL DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOSS
OF REVENUE OR OTHER COMMERCIAL OR ECONOMIC LOSS ARISING OUT OF
THE USE, PARTIAL USE OR INABILITY TO USE THE SERVICE, REGARDLESS OF
THE TYPE OF CLAIM OR THE NATURE OF THE CAUSE OF ACTION, INCLUDING
WITHOUT LIMITATION, THOSE ARISING UNDER CONTRACT, TORT, NEGLIGENCE
OR STRICT LIABILITY, EVEN IF VERIZON HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH CLAIM OR DAMAGES; OR (2) ANY CLAIMS AGAINST YOU BY ANY OTHER
PARTY.
c) VERIZON SHALL NOT BE LIABLE FOR ANY DELAY OR FAILURE TO PROVIDE THE
SERVICE, AT ANY TIME OR FROM TIME TO TIME, OR FOR ANY INTERRUPTION OR
DEGRADATION OF VOICE QUALITY THAT IS CAUSED BY ANY OF THE
FOLLOWING: (1) ACT OR OMISSION OF AN UNDERLYING CARRIER, SERVICE
PROVIDER, VENDOR OR OTHER THIRD PARTY; (2) EQUIPMENT, NETWORK OR
FACILITY FAILURE, UPGRADE, SHORTAGE, RELOCATION OR MODIFICATION; (3)
EQUIPMENT, NETWORK OR FACILITY FAILURE CAUSED BY THE LOSS OF POWER
TO YOU; OR (4) ANY OTHER CAUSE THAT IS BEYOND VERIZON’S CONTROL.
d) VERIZON’S LIABILITY FOR ANY FAILURE OR MISTAKE SHALL IN NO EVENT
EXCEED SERVICE CHARGES WITH RESPECT TO THE AFFECTED TIME PERIOD.
e) THE REMEDIES EXPRESSLY SET FORTH IN THIS AGREEMENT ARE YOUR SOLE
AND EXCLUSIVE REMEDIES. YOU MAY HAVE ADDITIONAL RIGHTS UNDER
CERTAIN LAWS (SUCH AS CONSUMER LAWS) WHICH DO NOT ALLOW THE
EXCLUSION OF IMPLIED WARRANTIES, OR THE EXCLUSION OR LIMITATION OF
CERTAIN DAMAGES. IF THESE LAWS APPLY, OUR EXCLUSIONS OR LIMITATIONS
MAY NOT APPLY TO YOU. UPON DETERMINATION THAT ANY SUCH EXCLUSION
OR LIMITATION DOES NOT APPLY, VERIZON MAY, IN ITS SOLE DISCRETION,
MODIFY THIS AGREEMENT TO EFFECT THE ORIGINAL INTENT AS CLOSELY AS
POSSIBLE.
f) VERIZON RESERVES THE RIGHT TO PURSUE ANY AND ALL LEGAL AND
EQUITABLE CLAIMS AGAINST YOU PERTAINING TO YOUR USE OR MISUSE OF
THE SERVICE OR FOR YOUR BREACH OF THE AGREEMENT (INCLUDING ANY
POLICIES RELATING TO THE SERVICE).
11)
INDEMNIFICATION
a) You agree to defend, indemnify and hold harmless Verizon from and against all claims,
losses, damages, fines, liabilities, penalties, costs and expenses, including reasonable
attorneys’ fees, related to or arising from: (a) any violation of applicable laws, regulations
or this Agreement by you (or any parties who use your account, with or without your
permission, to access the Service); (b) negligent acts, errors or omissions by you (or any
parties who use your account, with or without your permission, to access the Service);
(c) injuries to or death of any person, and for damages to or loss of any property, which
may in any way arise out of or result from or in connection with this Agreement, except
to the extent that such liabilities arise from the gross negligence or willful misconduct of
Verizon; (d) claims for infringement of any intellectual property rights arising from the use
of the Service, Software, or the Internet; or (e) the absence, failure or outage of the
Service, including the 911 emergency response service, and/or the inability of you or any
third-party user of your Service to be able to access emergency response center
personnel.
12)
GENERAL PROVISIONS
a) The Service is not subject to regulation by a state public utility commission or other state
utility regulatory authority.
b) All obligations of the parties under this Agreement, which by their nature would continue
beyond the termination, cancellation or expiration of this Agreement, shall survive such
termination, cancellation or expiration.
c) Verizon will not be liable for delays, damages or failures in performance due to causes
beyond its reasonable control, including but not limited to acts of a governmental body,
acts of God, acts of third parties, fires, floods, strikes or other labor-related disputes, of
other things we do not control, or an inability to obtain necessary equipment or services.
d) We may assign all or any part of this Agreement without notice and you agree to make
all subsequent payments as directed. This Agreement is not for the benefit of any third
party except Verizon’s parents, affiliates, subsidiaries, agents and predecessors and
successors in interest.
e) If any of the terms or conditions in this Agreement is held to be invalid or unenforceable
by a government body of competent jurisdiction, the holding shall not affect any other term
or condition of this Agreement, and the Agreement shall be construed as if it did not
contain the invalid or unenforceable term or condition.
f)
Except as otherwise required by law, you and Verizon agree that the Federal Arbitration
Act and the substantive laws of the state of your billing address, without reference to its
principles of conflicts of laws, will be applied to govern and construe all of the rights and
duties of the parties under this Agreement, except as otherwise required by law or to the
extent such state law is pre-empted by applicable federal law, including the rules and
regulations of the Federal Communications Commission. UNLESS YOU AND VERIZON
AGREE OTHERWISE, YOU AND VERIZON CONSENT TO THE EXCLUSIVE
PERSONAL JURISDICTION OF AND VENUE IN AN ARBITRATION OR SMALL CLAIMS
COURT LOCATED IN THE COUNTY OF YOUR BILLING ADDRESS, FOR ANY SUITS
OR CAUSES OF ACTION CONNECTED IN ANY WAY TO THE SUBJECT MATTER OF
THIS AGREEMENT. Except as otherwise required by law, including state laws relating
to consumer transactions, any cause of action or claim you may have with respect to
the Service must be commenced within one year after the claim or cause of action
arises or such claim or cause of action is barred.
g) We reserve the right to modify the Service to reflect any change in any governing
law, underlying network service or component affecting the Service.
h)
Verizon’s failure at any time to insist upon strict compliance with any of the
provisions of this Agreement in any instance shall not be construed to be a waiver of
such terms in the future.
i)
This Agreement, including all attachments and all other policies which are fully
incorporated into this Agreement either by attachment or by reference, constitutes
the entire Agreement between you and Verizon with respect to the subject matter
hereto and supersedes any and all prior or contemporaneous agreements whether
written or oral. Any changes by you to this Agreement, or any additional or
different terms in your purchase orders, acknowledgements or other documents,
written or electronic, are void.
13)
VOLUNTARY MEDIATION. Verizon offers customers the option of participating in a
free internal mediation program. This program is entirely voluntary and does not
affect either party's rights in any other aspect of the dispute resolution procedures
outlined in Section 14. In our voluntary mediation program, we will assign an employee
who is not directly involved in the dispute to help both sides reach an agreement. That
person has all the rights and protections of a mediator and the process has all of the
protections associated with mediation. For example, nothing said in the mediation can
be used later in an arbitration or lawsuit. If you would like to know more, or you would
like to start the mediation process, please contact us at [email protected] or
through Verizon Online Dispute Resolution Manager, One Verizon Way, VC54N090,
Basking Ridge, NJ 07920, for a notice of customer dispute form. A copy of the Notice
of Dispute form can also be found at www.verizon.com/terms/disputes. Fill out and
send the Notice of Dispute Form to us according to the directions on the form.
14)
ARBITRATION OR SMALL CLAIMS ACTIONS.
WE HOPE TO MAKE YOU A HAPPY CUSTOMER, BUT IF THERE'S AN ISSUE
THAT NEEDS TO BE RESOLVED, THIS SECTION OUTLINES WHAT'S EXPECTED
OF BOTH OF US. YOU AND VERIZON BOTH AGREE TO RESOLVE DISPUTES
ONLY BY ARBITRATION OR IN SMALL CLAIMS COURT. THERE IS NO JUDGE
OR JURY IN ARBITRATION, AND THE PROCEDURES MAY BE DIFFERENT, BUT
AN ARBITRATOR CAN AWARD YOU THE SAME DAMAGES AND RELIEF, AND
MUST HONOR THE SAME TERMS IN THIS AGREEMENT, AS A COURT WOULD.
IF THE LAW ALLOWS FOR AN AWARD OF ATTORNEYS' FEES, AN ARBITRATOR
CAN AWARD THEM TOO. WE ALSO BOTH AGREE THAT:
1. THE FEDERAL ARBITRATION ACT APPLIES TO THIS AGREEMENT. EXCEPT FOR
SMALL CLAIMS COURT CASES THAT QUALIFY, ANY DISPUTE THAT IN ANY WAY
RELATES TO OR ARISES OUT OF THIS AGREEMENT OR FROM ANY EQUIPMENT,
PRODUCTS AND SERVICES YOU RECEIVE FROM US (OR FROM ANY ADVERTISING
FOR ANY SUCH PRODUCTS OR SERVICES) WILL BE RESOLVED BY ONE OR MORE
NEUTRAL ARBITRATORS BEFORE THE AMERICAN ARBITRATION ASSOCIATION
("AAA"). YOU CAN ALSO BRING ANY ISSUES YOU MAY HAVE TO THE ATTENTION
OF THE BETTER BUSINESS BUREAU (“BBB”), OR FEDERAL, STATE, OR LOCAL
GOVERNMENT AGENCIES, AND IF THE LAW ALLOWS, THEY CAN SEEK RELIEF
AGAINST US FOR YOU.
2. UNLESS YOU AND VERIZON AGREE OTHERWISE, THE ARBITRATION WILL TAKE
PLACE IN THE COUNTY OF YOUR BILLING ADDRESS. FOR CLAIMS OVER $10,000,
THE AAA'S ARBITRATION RULES WILL APPLY; IN SUCH CASES, THE LOSER CAN ASK
FOR A PANEL OF THREE NEW ARBITRATORS TO REVIEW THE AWARD. FOR CLAIMS
OF $10,000 OR LESS, THE PARTY BRINGING THE CLAIM CAN CHOOSE THE AAA'S
RULES FOR BINDING ARBITRATION OR, ALTERNATIVELY, CAN BRING AN
INDIVIDUAL ACTION IN SMALL CLAIMS COURT. YOU CAN GET PROCEDURES, RULES
AND FEE INFORMATION FROM THE AAA (WWW.ADR.ORG) OR FROM US. FOR
CLAIMS OF $10,000 OR LESS, YOU CAN CHOOSE WHETHER YOU WOULD LIKE THE
ARBITRATION CARRIED OUT BASED ONLY ON DOCUMENTS SUBMITTED TO THE
ARBITRATOR, OR BY A HEARING IN–PERSON OR BY PHONE.
3. THIS AGREEMENT DOES NOT ALLOW CLASS OR COLLECTIVE ARBITRATIONS EVEN
IF THE AAA PROCEDURES OR RULES WOULD. NOTWITHSTANDING ANY OTHER
PROVISION OF THIS AGREEMENT, THE ARBITRATOR SHALL NOT HAVE THE POWER
TO DETERMINE THAT CLASS ARBITRATION IS PERMISSIBLE. THE ARBITRATOR ALSO
SHALL NOT HAVE THE POWER TO PRESIDE OVER CLASS OR COLLECTIVE
ARBITRATION, OR TO AWARD ANY FORM OF CLASSWIDE OR COLLECTIVE REMEDY.
INSTEAD, THE ARBITRATOR SHALL HAVE POWER TO AWARD MONEY OR
INJUNCTIVE RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF
AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT
PARTY'S INDIVIDUAL CLAIM. NO CLASS OR REPRESENTATIVE OR PRIVATE
ATTORNEY GENERAL THEORIES OF LIABILITY OR PRAYERS FOR RELIEF MAY BE
MAINTAINED IN ANY ARBITRATION HELD UNDER THIS AGREEMENT. NO AAA RULE
WILL APPLY IF IT CONFLICTS WITH THE PROVISIONS OF THIS AGREEMENT. IN
ADDITION, NOTWITHSTANDING ANY CONTRARY PROVISION IN THE AAA OR BBB
RULES, THE ARBITRATOR WILL BE BOUND TO APPLY LEGAL PRINCIPLES AND THE
LAWS THAT GOVERN THIS AGREEMENT, AND DOES NOT HAVE THE POWER TO
AWARD ANY RELIEF THAT IS NOT AUTHORIZED BY SUCH LAWS.
4. IF EITHER OF US INTENDS TO SEEK ARBITRATION UNDER THIS AGREEMENT, THE
PARTY SEEKING ARBITRATION MUST FIRST NOTIFY THE OTHER PARTY OF THE
DISPUTE IN WRITING AT LEAST 30 DAYS IN ADVANCE OF INITIATING THE
ARBITRATION. NOTICE TO VERIZON SHOULD BE SENT TO
[email protected] OR TO VERIZON DISPUTE RESOLUTION
MANAGER, ONE VERIZON WAY, VC52N090, BASKING RIDGE, NJ 07920. THE
NOTICE MUST DESCRIBE THE NATURE OF THE CLAIM AND THE RELIEF BEING
SOUGHT. IF WE ARE UNABLE TO RESOLVE OUR DISPUTE WITHIN 30 DAYS, EITHER
PARTY MAY THEN PROCEED TO FILE A CLAIM FOR ARBITRATION. VERIZON WILL
PAY ANY FILING FEE THAT THE AAA CHARGES YOU FOR ARBITRATION OF THE
DISPUTE. IF YOU PROVIDE US WITH SIGNED WRITTEN NOTICE THAT YOU CANNOT
PAY THE FILING FEE, VERIZON WILL PAY THE FEE DIRECTLY TO THE AAA. IF THAT
ARBITRATION PROCEEDS, WE'LL ALSO PAY ANY ADMINISTRATIVE AND
ARBITRATOR FEES CHARGED LATER, AS WELL AS FOR ANY APPEAL TO A PANEL OF
THREE NEW ARBITRATORS (IF THE ARBITRATION AWARD IS APPEALABLE UNDER
THIS AGREEMENT).
5. WE MAY, BUT ARE NOT OBLIGATED TO, MAKE A WRITTEN SETTLEMENT OFFER
ANYTIME BEFORE THE ARBITRATION EVIDENTIARY HEARING BEGINS (OR, IF THERE
IS NO EVIDENTIARY HEARING, BEFORE THE PARTIES COMPLETE SUBMISSION OF
THEIR EVIDENCE TO THE ARBITRATOR). THE AMOUNT OR TERMS OF ANY
SETTLEMENT OFFER MAY NOT BE DISCLOSED TO THE ARBITRATOR UNTIL AFTER
THE ARBITRATOR ISSUES AN AWARD ON THE CLAIM. IF YOU DO NOT ACCEPT THE
OFFER AND THE ARBITRATOR AWARDS YOU AN AMOUNT OF MONEY THAT IS
MORE THAN OUR OFFER BUT LESS THAN $5000, OR IF WE DO NOT MAKE YOU AN
OFFER AND THE ARBITRATOR AWARDS YOU ANY AMOUNT OF MONEY BUT LESS
THAN $5000, THEN WE AGREE TO PAY YOU $5000 INSTEAD OF THE AMOUNT
AWARDED. IN THAT CASE WE ALSO AGREE TO PAY ANY REASONABLE ATTORNEYS'
FEES AND EXPENSES, REGARDLESS OF WHETHER THE LAW REQUIRES IT FOR YOUR
CASE. IF THE ARBITRATOR AWARDS YOU MORE THAN $5000, THEN WE WILL PAY
YOU THE AMOUNT AWARDED.
6. AN ARBITRATION AWARD AND ANY JUDGMENT CONFIRMING IT APPLY ONLY TO
THAT SPECIFIC CASE; IT CANNOT BE USED IN ANY OTHER CASE EXCEPT TO
ENFORCE THE AWARD ITSELF.
7. IF FOR SOME REASON THE PROHIBITION ON CLASS ARBITRATIONS SET FORTH IN
SUBSECTION 19.3 CANNOT BE ENFORCED, THEN THE AGREEMENT TO ARBITRATE
WILL NOT APPLY.
8. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH
ARBITRATION, YOU AND VERIZON AGREE THAT THERE WILL NOT BE A JURY TRIAL.
YOU AND VERIZON UNCONDITIONALLY WAIVE ANY RIGHT TO TRIAL BY JURY IN
ANY ACTION, PROCEEDING OR COUNTERCLAIM ARISING OUT OF OR RELATING TO
THIS AGREEMENT IN ANY WAY. IN THE EVENT OF LITIGATION, THIS PARAGRAPH
MAY BE FILED TO SHOW A WRITTEN CONSENT TO A TRIAL BY THE COURT.
Exhibit A
LOCATION
VERIZON AFFILIATE
California
Verizon California Inc.
Connecticut
Verizon New York Inc.
Delaware
Verizon Delaware LLC
Florida
Verizon Florida LLC
Maryland
Verizon Maryland LLC
Massachusetts
Verizon New England Inc.
New Jersey
Verizon New Jersey Inc.
New York
Verizon New York Inc.
Pennsylvania
Verizon Pennsylvania LLC
Rhode Island
Verizon New England Inc.
Texas
GTE Southwest Incorporated (d/b/a Verizon Southwest)
Virginia
(with exception of areas listed below)
Verizon Virginia LLC.
Dumfries, Quantico, Prince
William County, VA
Verizon South Inc.
Washington, DC
Verizon Washington, DC Inc.
©2013 Verizon. All Rights Reserved.
Fios Digital Voice
General Description
Fios Digital Voice Service is a voice over internet protocol service that allows the Customer
to call domestic locations as well as international locations. Fios Digital Voice Service also
includes use of calling features and an Account Manager. Pricing varies depending on the
calling plan the Customer selects. Fios Digital Voice can only be used in the United States,
where facilities permit.
The Company will provide Fios Digital Voice Service only in those areas of the United States
where the Company can direct a 911 call to the appropriate emergency response center in
a manner consistent with applicable laws, rules, and regulations, including, without limitation,
FCC rules and requirements.
The Customer may select a Primary Telephone Number from a list of available area codes.
The Customer does not need to select a Primary Telephone Number that relates to the
geographic location of the Customer. In addition, the Customer may, at an additional cost
specified below, select up to five Virtual Telephone Numbers per primary telephone number
from a list of available area codes. Virtual Telephone Numbers only deliver incoming calls.
The Customer may have their primary telephone number listed in the white pages and
directory assistance at no additional charge. A Pick Your Own Area Code number may not
be listed in the white pages.
Fios Digital Voice service does not allow the Customer to make 500, 700, 900, 950, 976,
0001, 0+, calling card calls or dial-around calls (e.g., 10-10-XXXX). Nor does it allow the
Customer to accept collect calls or third number billed calls. The Company will not bill any
charges on behalf of other carriers.
Calling Features and Account Manager
Fios Digital Voice Service includes certain calling features as well as use of an Account
Manager. The calling features and functionalities available through the Account Manager
may be changed from time to time. Calling features include, but are not limited to the
following:
Anonymous Call Rejection
Back-Up Number
Call Forwarding
Caller ID with Name
Caller ID Block
Waiting
Place a Call
Do Not Disturb
Incoming Call Block
Simultaneous Ring
Speed Dial 100
Three Way Calling
Voice Mail* Call
Call Return
Distinctive Ring
* Voice Mailboxes not set up within 60 days of activation will be removed.
Account Manager
Every Fios Digital Voice Customer will be given access to an Account Manager which
provides account information (e.g., phone number, calling plan, call detail) and access to
most of the calling features described above. Information and functionalities available
through the Account Manager include, but are not limited to: view of incoming, outgoing
and missed calls, view of voicemails; electronic phone book; and calendar.
Application of Charges
Fios Digital Voice Monthly Recurring Charges
A monthly recurring charge applies to each Fios Digital Voice calling plan. The monthly
recurring charge will vary depending on the calling plan selected. All standard calling
features and the Account Manager are included in the monthly recurring charge. The
pricing for international calling is described separately. There is also a monthly recurring
charge associated with the optional Virtual Telephone Numbers. If the Customer
terminates Service in the middle of the month, the Company will not credit the Customer
for the partial month of service.
Rates and Charges
Nonrecurring Charges
Installation of first phone jack
Installation of additional phone jacks
Nonrecurring Charges
$95.00
$53.00
Monthly Recurring Charges
Fios Digital Voice Unlimited Plan
This Plan offers unlimited domestic outbound calling, unlimited inbound calling, use
of the calling features described above, and use of the Personal Account Manager.
This is a single line plan, however, a Customer may purchase additional lines
(maximum of 5).
Fios Digital Voice Unlimited Plan
Each Additional Line (maximum of 5)
Monthly Recurring Charge
$44.99
$9.99/line
Fios Digital Voice Per Minute Plan
The Per Minute Plan charges the Customer a monthly recurring charge in addition to a
charge for each minute of use. Calls to other Fios Digital Voice customers as well as
calls to Verizon residential wireline local phone service customers are considered “InNetwork” calls and are included in the monthly plan fee. This is a single line plan.
Fios Digital Voice Per Minute Plan
Fios Digital Voice Per Minute Plan
Monthly Recurring Charge
$14.99
Per Minute of Use Charge
$0.05
Other Charges
Directory Assistance*
Operator Assistance
Virtual Telephone Number Charge
Pick Your Own Area Code Number
Vanity Number
Primary Line Non-Published
Primary Line – Non-listed
Directory Listing Plan A – 1 additional number
Directory Listing Plan B – up to 3 additional numbers
Directory Listing Plan C – up to 10 additional numbers
Directory Listing Plan D – up to 20 additional numbers
Directory Listing Plan E – up to 36 additional numbers
Telephone Number Change Charge
Service Restoral Charge
Late Payment Charge
International Calling
$2.49 per call
$4.50 per call
$6.99 per month
$4.99
$4.99
$4.50 per month**
$4.00 per month
$3.50 per month
$12.00 per month
$27.50 per month
$50.00 per month
$60.00 per month
$22.00
$29.99
varies by state
International Rates,
Terms and Conditions
* Callers may request a second listing, at no additional charge, by remaining on the line
after receiving their first listing.
**Effective February 20, 2014
Fios Digital Voice - Verizon World Plan
General Description
Verizon World Plan is an optional international calling plan available to Fios Digital Voice
customers that subscribe to one of the Fios Digital Voice domestic calling plans. Verizon
World Plan is available for international direct-dialed outbound calling from the United
States, subject to the availability of necessary facilities and systems, including but not
limited to billing.
Application of Rates and Charges
A Monthly Recurring Charge applies to a line subscribed to Verizon World Plan, which
includes a block of either 300 or 500 minutes of international direct-dialed calling to the
locations specified in Table 1 below. Calls in excess of the monthly block of minutes, and
all calls to countries/ international destinations or locations not specified in Table 1 are
billed at the usage rates specified in Table 2 below. The rates in Table 2 apply during all
time periods and all days of the week. Taxes and fees are in addition to the stated rates.
Premium Termination surcharges may apply.
Application of Rates and Charges, (Cont'd.)
Table 1 – International Locations Included in the Block of Time
Albania
Laos
San Marino
Andorra
Antigua
Argentina
Armenia
Aruba
Australia
Austria
Bahamas
Bahrain
Bangladesh
Denmark
Dominican
Republic
Ecuador
El Salvador
Falkland Islands
Finland
France
French Antilles
French Guiana
Georgia
Germany
Latvia
Lebanon
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Malawi
Malaysia
Mexico
Barbados
Belgium
Bermuda
Bolivia
Brazil
British Virgin Islands
Brunei
Bulgaria
Burundi
Cambodia
Cameroon
Canada
Cayman Islands
Chile
China
Colombia
Costa Rica
Croatia
Czech Republic
Democratic Republic
of Congo
Ghana
Gibraltar
Greece
Grenada
Guadeloupe
Guatemala
Haiti
Hong Kong
Hungary
Iceland
India
Indonesia
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Kazakhstan
Kuwait
Kyrgyzstan
Monaco
Mongolia
Montenegro
Montserrat
Netherland Antilles
Netherlands
New Zealand
Norway
Pakistan
Panama
Paraguay
Peru
Philippines
Poland
Portugal
Romania
Russia
Serbia
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sri Lanka
St Kitts & Nevis
St Lucia
St Maarten
St Vincent &
Grenadines
Sweden
Switzerland
Taiwan
Thailand
Trinidad & Tobago
Turkey
Turkmenistan
Turks & Caicos
Ukraine
United Kingdom
Uruguay
Uzbekistan
Venezuela
Vietnam
Zimbabwe
Rates and Charges, (Cont’d.)
Usage Rates, (Cont’d.)
Rates and Charges
Monthly Recurring Charge
The Monthly Recurring Charge (MRC) is billed each month in advance. The Customer
who adds this plan during a billing cycle will be billed a prorated MRC based on the
number of days left in the billing cycle. If the Customer elects to cancel Verizon World
Plan, the MRC for the last month will be prorated base on the date of disconnection.
The MRC for customers subscribing to Fios Digital Voice will be discounted
by$4.99/month for as long as they keep the plan.
Minutes Allocated
300
500
Discount
Monthly Recurring Charge
$14.99
$19.99
$4.99/month
Usage Rates
Each call is measured and billed individually in one minute increments after an initial
minimum call duration of one minute. Any partial minute is rounded up to a full minute.
Fractional charges are rounded up to the next cent.
In addition to the Monthly Recurring Charge and usage rates, as applicable from Table
2 below, Premium Termination Surcharges may apply to direct-dialed calls to premium
services in certain localities.
Many foreign telecommunications companies impose premium fees on Verizon to
complete international calls to certain types of devices or services. These include calls
made to wireless phones, pagers, personal computers and personal digital assistants
(PDA’s); calls that require satellite technology; and calls to information services, such
as chat lines or other 900-type numbers. If you make an international call to one of
these devices or services, the call will be billed at a higher (“premium”) rate than the
standard rate for other international calls. Premium fees are added to the standard rate
and will be charged regardless of which international calling plan you subscribe to. If
you do not select an international calling plan, these surcharges are added to Basic
international rates. Devices and services that are billed premium fees are subject to
change without advanced notice.
Calls to cell phones in 103 countries/international destinations within the Verizon World
Plan allotment of minutes (the first 300 or 500) will not be charged premium fees. Other
call types, calls in excess of Verizon World Plan minutes, or calls to remaining 16
countries/international destinations even within the Verizon World Plan minutes, may still
be charged premium fees. Premium termination charges will always apply to the following
16 countries/international destinations: Albania, Aruba, Cameroon, Democratic Republic
of Congo, Ecuador, Ghana, Guadeloupe, Haiti, Latvia, Lebanon, Macedonia,
Montenegro, Slovakia, St. Vincent & Grenadines, Turks & Caicos and Zimbabwe.
Rates and Charges, (Cont’d.)
Usage Rates, (Cont’d.)
See Premium Termination Surcharge Table. For more information, you can visit our
website at verizon.com/internationalrates.
In addition to the Monthly Recurring Charge and usage rates, International Operator
Assisted Calling Usage Rates; International Outbound Travel Card Rates and Inbound
Travel Cards Rates apply.
Table 2 - Usage Rates for Direct-Dialed Calls which are not included in the allocated
Block of Time calling minutes and for Usage in Excess of Plan Allotment.
Customers who do not subscribe to a World Plan will be billed these per minute rates for all
their direct-dialed international calls (premium termination surcharges may also apply).
Rates and Charges, (Cont’d.)
Usage Rates, (Cont’d.)
Country/Destination
Afghanistan
Albania
Algeria
Andorra
Angola
Anguilla
Antarctica Casey
Antarctica Scott
Antigua
Argentina
Armenia
Aruba
Ascension Island
Australia
Australian Antarctic Territories
Austria
Azerbaijan
Azores
Bahamas
Bahrain
Balearic Island
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia-Herzegovina
Standard Termination
Rate Per Minute
$1.74
$1.13
$0.51
$0.47
$1.49
$0.58
$1.67
$1.67
$0.46
$0.19
$0.61
$0.46
$1.16
$0.10
$1.67
$0.10
$0.86
$0.10
$0.24
$0.67
$0.10
$0.52
$0.50
$0.36
$0.10
$0.51
$0.66
$0.18
$1.87
$0.35
$0.36
Rates and Charges, (Cont’d.)
Usage Rates, (Cont’d.)
Country/Destination
Botswana
Brazil
British Virgin Islands
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada (with FDV Unlimited Plan)
Canada (with FDV Per Minute Plan)
Canary Islands
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos Islands
Colombia
Comoros
Congo, Republic of
Congo, Democratic Republic of
Cook Islands
Costa Rica
Croatia
Cuba
Cyprus
Czech Republic
Denmark
Diego Garcia
Djibouti
Dominica
Dominican Republic
Standard Termination
Rate Per Minute
$0.85
$0.17
$0.47
$0.87
$0.36
$1.05
$1.92
$2.37
$0.51
$0.00
$0.05
$0.10
$0.83
$0.25
$1.52
$2.51
$0.19
$0.15
$1.67
$1.67
$0.17
$2.26
$1.16
$0.61
$1.67
$0.27
$0.32
$0.91
$0.55
$0.26
$0.10
$1.49
$0.98
$0.50
$0.19
Rates and Charges, (Cont’d.)
Usage Rates, (Cont’d.)
Country/Destination
East Timor
Ecuador
Egypt
El Salvador
EMSAT
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Faeroe Islands
Falkland Islands
Fiji
Finland
France
French Antilles
French Guinea
French Polynesia
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Global Network Switzerland
Globalstar
Greece
Greenland
Grenada
Guadeloupe
Guantanamo Bay
Guatemala
Guinea
Guinea Bissau
Guyana
Standard Termination
Rate Per Minute
$0.33
$0.30
$0.38
$0.23
$9.71
$2.16
$0.91
$0.68
$1.02
$0.53
$1.23
$1.02
$0.10
$0.10
$0.66
$0.67
$1.21
$1.06
$0.61
$0.78
$0.10
$0.46
$1.05
$9.71
$3.50
$0.10
$0.59
$0.44
$0.61
$0.91
$0.23
$0.83
$1.67
$0.45
Rates and Charges, (Cont’d.)
Usage Rates, (Cont’d.)
Country/Destination
Haiti
Honduras
Hong Kong
Hungary
Iceland
ICO Global
India
Indonesia
Inmarsat Atlantic Ocean East
Inmarsat Atlantic Ocean West
Inmarsat Indian Ocean
Inmarsat Pacific Ocean
Inmarsat SNAC
Iran
Iraq
Ireland
Iridium
Israel
Italy
Ivory Coast
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kiribati
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Standard Termination
Rate Per Minute
$0.48
$0.25
$0.10
$0.26
$0.48
$3.50
$0.28
$0.33
$9.71
$9.71
$9.71
$9.71
$9.71
$0.58
$0.91
$0.10
$3.50
$0.10
$0.10
$0.71
$0.38
$0.10
$0.58
$0.20
$0.66
$1.25
$0.49
$0.20
$2.44
$0.36
$0.57
$0.85
$0.61
$0.98
Rates and Charges, (Cont’d.)
Usage Rates, (Cont’d.)
*
Country/Destination
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Maderia
Malawi
Malaysia
Maldives
Mali
Malta
Maritime Communications Partners
Marshall Islands
Mauritania
Mauritius
Mayotte
Mexico*
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Mustique
Myanmar (Burma)
Nakhodka
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
Standard Termination
Rate Per Minute
$0.10
$0.36
$0.10
$0.78
$0.55
$2.29
$0.10
$0.51
$0.18
$1.48
$1.07
$0.73
$9.71
$0.75
$1.01
$1.26
$2.26
$0.14
$0.78
$0.48
$0.10
$1.72
$0.42
$0.53
$0.56
$1.29
$0.54
$2.37
$0.20
$0.81
$1.17
$1.31
$0.10
$0.41
World Plan customers will be billed 10 cents/min for calls to Mexico Bands 1-3 and 17
cents/min for calls to Mexico Bands 4-8.
Rates and Charges, (Cont’d.)
Usage Rates, (Cont’d.)
Country/Destination
Nevis
New Caledonia
New Zealand
Next Generation Networks
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
North Korea
Norway
Oman
Oration Technologies
Pakistan
Palau
Palestine
Panama
Papau New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Qatar
Reunion
Romania
Russia
Rwanda
Sakhalin
San Marino
Sao Tome
Satellite International Networks
Saudi Arabia
Senegal
Standard Termination
Rate Per Minute
$0.48
$1.46
$0.10
$9.71
$0.38
$0.94
$0.56
$1.83
$1.67
$3.29
$0.10
$1.08
$9.71
$0.33
$1.31
$0.10
$0.34
$1.07
$0.40
$0.25
$0.18
$0.20
$0.10
$0.96
$1.03
$0.32
$0.20
$1.21
$0.20
$1.05
$1.60
$9.71
$0.48
$0.71
Rates and Charges, (Cont’d.)
Usage Rates, (Cont’d.)
Country/Destination
Standard Termination
Rate Per Minute
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Korea
Spain
Spanish Sahara
Sri Lanka
St Helena
St Kitts & Nevis
St Lucia
St Maarten
St Pierre & Miquelon
St Vincent
Sudan
Suriname
Swaziland
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Thuraya Satellite
Togo
Tokelau
Tonga Isle
Trinidad & Tobago
$0.42
$1.52
$0.61
$0.13
$0.25
$0.57
$1.22
$1.66
$0.36
$0.09
$0.10
$0.10
$1.01
$1.16
$0.48
$0.42
$0.41
$0.49
$0.54
$0.91
$1.26
$0.77
$0.10
$0.10
$0.91
$0.09
$0.20
$0.51
$0.24
$9.71
$1.12
$1.67
$1.56
$0.34
Rates and Charges, (Cont’d.)
Usage Rates, (Cont’d.) Table 2, (Cont’d.)
Country/Destination
Standard Termination
Rate Per Minute
Tristan Da Cun All
Tunisia
Turkey
Turkmenistan
Turks And Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
$1.16
$0.51
$0.42
$0.28
$0.53
$1.85
$0.51
$0.26
$0.38
$0.08
$0.41
$0.28
$2.42
$0.10
$0.22
Vietnam
Wallis & Futuna
Western Sahara
Western Samoa
Yemen Arab Republic
Zambia
Zanzibar
Zimbabwe
$0.55
$2.38
$0.10
$1.05
$0.98
$0.61
$0.51
$0.51
FDV_011716_V 16-1
Rates and Charges, (Cont’d.)
Usage Rates, (Cont’d.) Table 2, (Cont’d.)
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