BLINK1.1_US_EN_Version 4_140220

BLINK1.1_US_EN_Version 4_140220
USER’S GUIDE
Wi-Fi® Video Baby Monitor Camera
Models: BLINK1.1-W, BLINK1.1-B, BLINK1.1-S, BLINK1.1-R
The features described in this user’s guide are subject tomodifications without prior notice.
Welcome...
to your new Motorola Video Baby Monitor Camera!
Thank you for purchasing your Motorola Wi-Fi® Video Baby Monitor Camera.
Now you can view and hear your baby sleep in its room or you can monitor your
older children in their playroom. You can install the Camera only from your
iPhone®/iPad® or devices for Android™ and view the Camera video from your
PC or Notebook, as well as devices for Android™ or iPhone®/iPad®.
Please keep your original dated sales receipt for your records. For warranty
service of your Motorola product, you will need to provide a copy of your dated
sales receipt to confirm warranty status. Registration is not required for warranty
coverage.
For product related questions, please call:
US and Canada 1-888-331-3383
Email: [email protected]
This User’s Guide has all the information you need to make the most out of your
product.
Please read the Safety Instructions on pages 5 - 6 before you install the unit.
Inside the Box
• 1 x Wi-Fi® Camera Unit (in either red, silver, white or black)
• 1 x Power Adapter
Overview of your Camera
1
2
8
3
4
5
9
7
6
1.
2.
3.
4.
5.
Photo Sensor (for night mode
detection)
Infrared LEDs (for night vision)
Camera Lens
Power/Status LED
Microphone
10
11
Speaker
ON/OFF Switch
8. Antenna
9. Temperature Sensor
10. Power Adapter Connector
11. Reset Button
6.
7.
Important guidelines for installing your Wi-Fi® Camera Unit
• Use of other 2.4GHz products, such as other wireless networks, Bluetooth®
systems or microwave ovens may cause interference with this product. Keep
the Wi-Fi® Camera Unit away from these types of products, or turn them off if
they appear to be causing interference.
• Always ensure that you have a good Wi-Fi® connection available.
Table of contents
1.
2.
3.
Safety Instructions ..................................................................................... 5
System Requirements ............................................................................... 7
Getting started - Connecting Devices...................................................... 8
3.1
3.2
3.3
4.
Camera .................................................................................................... 32
4.1
4.2
4.3
4.4
4.5
4.6
4.7
5.
6.
7.
8.
4
Setup............................................................................................................ 8
User Account and Camera Setup:
Working with devices for Android™ ......................................................... 9
User Account and Camera Setup:
Working with iPhone®/iPad® .................................................................. 18
Connecting the Camera to Power........................................................... 32
Camera Functions:
Working with PC/Notebook .................................................................... 32
Viewing another Camera:
Working with PC/Notebook .................................................................... 34
Camera Functions:
Working with devices for Android™ ....................................................... 34
Adding another Camera:
Working with devices for Android™ ....................................................... 36
Camera Functions:
Working with iPhone®/iPad® .................................................................. 38
Adding another Camera:
Working with iPhone®/iPad® .................................................................. 40
Procedure for resetting the Camera....................................................... 41
Help.......................................................................................................... 42
General Information ................................................................................ 51
Technical Specifications ......................................................................... 57
Table of contents
ENGLISH
1. Safety Instructions
WARNING:
STRANGULATION HAZARD - Keep the adapter cord out of the
baby’s reach. NEVER place the Wi-Fi® Camera Unit or cords
within a crib. Secure all cords some distance away from the
baby’s reach. Never use an extension cord with AC Adapters.
Only use the AC Adapters provided.
Wi-Fi® CAMERA UNIT SET UP & USE:
● Determine a location for the Wi-Fi® Camera Unit that will provide
the best view of your baby in the crib.
● Place the Wi-Fi® Camera Unit on a flat surface, such as a chest of
drawers, bureau, shelf or wall-mount it using the keyhole slot in the
base.
● Secure the cord to the wall to keep cords away from the baby's
reach.
WARNING
This Wi-Fi® Camera Unit is compliant with all relevant electromagnetic field
standards and is, when handled as described in the User's Guide, safe to use.
Therefore, always read the instructions in this User's Guide carefully before
using the device.
Safety Instructions
5
• Adult assembly is required due to small parts. Keep all small parts away from
children.
• This product is not a toy. Do not allow children to play with it.
• This Wi-Fi® Camera Unit is not a substitute for responsible adult supervision.
• Keep this user's guide for future reference.
• Do not place the Wi-Fi® Camera Unit or cords in the crib or within reach of
the baby (the unit should be at least 3 feet away).
• Keep the cords out of reach of children.
• Do not cover the Wi-Fi® Camera Unit with a towel or blanket.
• Test the Wi-Fi® Camera Unit and all its functions so that you are familiar with
it prior to use.
• Do not use the Wi-Fi® Camera Unit near water.
• Do not install the Wi-Fi® Camera Unit near a heat source.
• Only use the power adapter provided. Do not use other power adapters as
this may damage the device.
• Never use extension cords with power adapters.
• Do not touch the plug contacts with sharp or metal objects.
6
Safety Instructions
ENGLISH
2. System Requirements
Web Portal
• Windows® systems, 7 or 8 (Java browser plug-in needed)
• Windows® system XP Service Pack 3 or above
• Mac OS® version 10.7 or above
• Internet Explorer® version 8.0 or above
• Firefox® version 11.0 or above
• Chrome™ version 18.0 or above
• Safari® version 5.1 or above
• Java™ version 7 or above
Android™ System
• Version 2.3.6 or above
iPhone®/iPad® iOS
• Version 4.3 or above
System Requirements
7
3. Getting started - Connecting Devices
How does it work?
Access your
Camera locally
View your Camera from any
compatible device remotely
• The Monitor Everywhere Server keeps track of the Cameras.
• When a user wants to access the Camera, the server authenticates the user
and permits the user access to the Camera.
3.1
Setup
Connect the Camera to the power adapter and plug into an electrical outlet and
make sure the power switch is in the ON position. Wait until the Camera LED
changes to fast blinking, which means that the Camera is in the reset / setup
state and now the Camera is ready for ‘Camera Setup’ registration. The Camera
must be within range of the Wi-Fi® router with which you want it to link.
Status of LED Indication:
- Reset / Setup state: fast flashing
- Unconnected state: slow flashing
- Connect state:
8
always on
Getting started - Connecting Devices
User Account and Camera Setup:
Working with devices for Android™
• Download and install the application "Monitor Everywhere" from the Google
Play™ application (picture S1)
S1
Note: If you can't find the application, then use your device browser to go to
www.monitoreverywhere.com for instructions on how to install.
• Turn on the Wi-Fi® on your Android™ device and select your wireless
network. (picture S2)
S2
Getting started - Connecting Devices
9
ENGLISH
3.2
• Switch the Camera to on, wait until the green light starts to blink, tap to run
the "Monitor Everywhere" App. (picture S3)
S3
• Run the "Monitor Everywhere" application. After initialization, the Baby
Monitor Setup wizard will appear.
• Select GET STARTED (picture S4)
S4
10
Getting started - Connecting Devices
ENGLISH
• Follow the on-screen instructions and select the Camera, next select the
Wi-Fi® connection that will be used. Tap Connect to Wi-Fi. (picture S5)
S5
• Tap the preferred router (picture S6)
S6
Getting started - Connecting Devices
11
• Enter the router password, tap on Connect, next tap on Next Step. (picture S7)
S7
• Tap Create Account. (picture S8)
S8
12
Getting started - Connecting Devices
S9
• Review the terms & conditions and select I agree. (picture S10)
S10
Getting started - Connecting Devices
13
ENGLISH
• Enter user name, password, and email address. Next select Signup. (picture S9)
• Tap Next Step. (picture S11)
S11
• Follow the on screen checklist to ensure that your Camera is power
connected to power and then tap Next. (picture S12)
S12
14
Getting started - Connecting Devices
Note: The Camera SSID is printed on a label on the bottom of the Camera, for
example: ID: Camera-31a0c2. On the device for your Android™ you will see:
Camera-31a0c2.
S13
• Select your preferred router to connect the Camera. (picture s14)
S14
Getting started - Connecting Devices
15
ENGLISH
• Select the Camera from the list. (picture S13)
• You can choose to rename the Camera here. Next tap Done. (picture S15)
S15
• To complete setup, tap Start Monitor. (picture S16)
S16
16
Getting started - Connecting Devices
ENGLISH
• Tap on VIEW to show the Camera view and other Camera controls.
(picture S17)
S17
If you cannot find the camera ID on the list, or installation fails, please reset the
Camera with the following procedure:
1.
2.
3.
4.
5.
6.
Slide the ON/OFF switch to ON.
Press and hold the RESET button on the underside of the Camera for 5
seconds, until you hear a beep.
Release the RESET button and wait for the Camera to complete the
internal reset procedure.
After about 60 seconds you will hear two short beeps.
Wait for up to approximately five minutes. If the connection process takes
longer, tap on CANCEL and try again.
Ensure that you have a good working network connection and the green
LED is blinking.
Getting started - Connecting Devices
17
3.3
User Account and Camera Setup:
Working with iPhone®/iPad®
• Install the application "Monitor Everywhere" from the App StoreSM. (picture S1)
S1
Note: If you can't find the application, then use your device browser to go to
www.monitoreverywhere.com for instructions on how to install.
• Run the "Monitor Everywhere" application by tapping on the icon and follow
the screen number sequence: (picture S2)
S2
18
Getting started - Connecting Devices
ENGLISH
• Tap Setup Monitor Everywhere for first time user. (picture S3)
S3
• Tap Continue. (picture S4)
S4
Getting started - Connecting Devices
19
• Enter a user name, a password (of at least 8 characters), re-enter the same
password and an e-mail address.
• Tap Done, by which you are agreeing to the Terms of Use. (picture S5)
S5
• Tap Setup Monitor. (picture S6)
S6
20
Getting started - Connecting Devices
• Tap Continue (picture S7)
S7
• Follow the below pictures S9 through S14 to guide you through setup on
your iPhone®/iPad®. You will be instructed on how to set up the Wi-Fi® and
the Camera. (picture S8)
S8
Getting started - Connecting Devices
21
ENGLISH
• Switch on the Camera to the ON position, wait a few minutes until the green
light flashes
• Press the Home button. (picture S9)
S9
• Tap the Settings icon. (picture S10)
S10
22
Getting started - Connecting Devices
ENGLISH
• Tap the Wi-Fi bar. (picture S11)
S11
• Double tap the Camera from the network list and wait until it is connected.
(picture S12)
Note: The Camera SSID is printed on the label on the bottom of the Camera, for
example: ID: Camera-121365. On your iPhone®/iPad®, you will see: Camera121365.
S12
Getting started - Connecting Devices
23
• Press the Home button. (picture S13)
S13
• Tap the Monitor Everywhere icon. (picture S14)
S14
24
Getting started - Connecting Devices
ENGLISH
• Tap Configure Camera to Wi-Fi. (picture S15)
S15
• Select the Wi-Fi® connection that your Camera will use. (picture S16)
S16
Getting started - Connecting Devices
25
• Enter the Wi-Fi® password and re-enter for the Camera, then tap Next.
(picture S17)
S17
• Follow pictures S19 through S24 to guide you through the set up of Wi-Fi®,
the router and how to exit the App. (picture S18)
S18
26
Getting started - Connecting Devices
ENGLISH
• Press the Home button. (picture S19)
S19
• Tap the Settings icon. (picture S20)
S20
Getting started - Connecting Devices
27
• Tap the Wi-Fi bar. (picture S21)
S21
• Double tap your preferred Router until it is connected. (e.g. your router name
"Home") (picture S22)
S22
28
Getting started - Connecting Devices
ENGLISH
• Press the Home button. (picture S23)
S23
• Tap the Monitor Everywhere icon. (picture S24)
S24
Getting started - Connecting Devices
29
• Wait approximately 3 minutes. (picture S25)
S25
• Tap Start Monitor. (picture S26)
S26
30
Getting started - Connecting Devices
ENGLISH
• Tap on the Camera icon to start viewing. (picture S27)
S27
If you cannot find the Camera ID on the list, or installation fails, please reset the
camera with the following procedure:
1.
2.
3.
4.
5.
6.
Slide the ON/OFF switch to ON.
Press and hold the RESET button on the underside of the camera for 5
seconds, until you hear a beep.
Release the RESET button and wait for the Camera to complete the
internal reset procedure.
After about 60 seconds you will hear two short beeps.
Wait for up to approximately five minutes. If the connection process takes
longer, tap on CANCEL and try again.
Ensure that you have a good working network connection and the green
LED is blinking.
Getting started - Connecting Devices
31
4. Camera
4.1
Connecting the Camera to Power
• Insert the small end of the Power Adapter into the Power Adapter Connector
and plug the Power Adapter into a electrical outlet.
• Slide the ON/OFF switch to ON, the green Power LED will light up. (Note: To
switch the device off, slide the ON/OFF switch to OFF.)
4.2
Camera Functions:
Working with PC/Notebook
• Go to URL: https://www.monitoreverywhere.com
• Enter the User Name and Password and then tap LOGIN, if you have already
created an account.
• Select the Camera and tap VIEW to see the Camera view and control buttons.
• Tap the icons for different functions:
32
Camera
ENGLISH
Play Lullaby:
Tap the icon to show the Play Lullaby menu.
Select one of the five songs to play the lullaby.
Tap Music OFF to stop playing.
Speaker:
Tap the icon to turn audio monitoring ON or OFF.
Photo/Video:
Take a picture or record a video and select the space where it should be saved
on your computer.
Camera Settings:
Under Display, adjust the Video Quality.
Move the sliders from left (-) to right (+) to adjust Contrast, Brightness, and
Volume.
Pan and Tilt Function:
Tap the up and down buttons to tilt and the left and right buttons to pan.
Temperature:
The current room temperature will always be displayed.
• Tap LOGOUT to leave the account.
Camera
33
4.3
Viewing another Camera:
Working with PC/Notebook
• Tap VIEW OTHER CAMERA to view the Camera list and then pick your
choice.
4.4
Camera Functions:
Working with devices for Android™
• Run the "Monitor Everywhere" application.
• Enter the User Name and Password and then tap Login, (if you need to
register new account see 3.2 Getting Started/Connecting Devices User
Account and Camera Setup).
• Tap
to change the Camera name or remove a Camera from the list. Tap
the return button to return to the Camera list.
• Select the Camera and tap View to see the Camera view. Tap the display to
reveal the Camera control icons.
34
Camera
Camera Settings:
Change Name, Adjust Camera Volume, Adjust Camera Brightness, Adjust
Sound Sensitivity Level 1 (Low): a loud noise is required. Level 4 (High): a low
noise will trigger the notification sent to devices for Android™), Change
Temperature Unit, Adjust Video Quality, Remove Camera, Show
Information.
Notifications:
Turn ON/OFF the notification function for Sound and Temperature Alert.
Lullaby:
Tap the icon to show the Lullaby menu. Turn music ON and select one of the
five songs. Turn music OFF to stop playing.
Microphone:
Tap the icon to turn on the talk back function to the Camera. Press and hold
the oval microphone icon to speak, and release it to stop.
Speaker:
Turn audio monitoring ON or OFF.
Photo/Video:
Take a photo or record a video. Tap the icon to start the Camera function.
Tap the photo icon to activate the Camera function.
Tap the video icon to activate the video function. Tap the red dot to start, and
the square to stop recording.
Photos and videos will be stored in the internal flash memory of your device
for Android™, they can be accessed from Gallery or Media Player. To play
videos, please use the "Monitor Everywhere" application or a 3rd party
application, such as MX player (i.e. Google Play™ Store), which is able to play
MJPG (Motion-jpeg).
Zoom Function:
Slide the zoom from - to + to enlarge the view and vice versa.
Pan and Tilt Function:
Press the up and down button to tilt and the left and right button to pan.
Camera
35
ENGLISH
• Tap on the icons for different functions:
Temperature:
The display will always show the current room temperature.
Video Quality:
Press once to toggle between QVGA (low resolution, gray HQ color) and
VGA (high resolution, white HQ color).
• Press the Menu button of your device for Android™ and select Logout to
leave the account.
4.5
Adding another Camera:
Working with devices for Android™
• To add another Camera, please follow the screen number sequence:
A1
A2
• Tap Next. (picture A1)
36
Camera
ENGLISH
A3
A4
• Select your Camera (picture A3) and then select your preferred Wi-Fi®
network. (picture A4).
A5
Camera
A6
37
• If requested, enter your network password (picture A5).
• Please be patient, it may take a few minutes until your Camera is added to
your account (picture A6).
• Once the Camera has been added, the Camera view will be automatically
displayed.
Note:
When you are accessing your Camera via a network different from your home
network (over internet) by mobile (such as devices for Android™ or iPhone®),
the following message will periodically pop up:
"This video has been viewed for about 5 minutes. Do you want to continue?".
Press Yes to continue or No to stop viewing.
4.6
Camera Functions:
Working with iPhone®/iPad®
• Run the "Monitor Everywhere" application.
• If you need to register new account (see 3.3 Getting Started - Connecting
Devices User Account and Camera Setup), enter your password, then tap
Return and Done.
• Tap on the Camera icon to show the Camera view.
• Tap the display to reveal the Camera control icons.
38
Camera
Camera Settings:
Change Camera Name, Adjust Camera Volume, Adjust Camera Brightness,
Adjust Sound Sensitivity to trigger notification or Disable the monitor devices
microphone to avoid notification, Change Temperature Unit, Set Video
Quality, Remove this Camera, Show Information.
• Tap on Back to return to the Camera control icons.
Lullaby:
Tap the icon to show the Lullaby menu. Turn music ON and select one of the
five songs. Turn music OFF to stop playing.
Select Done or Cancel to return to the Camera control icons.
Microphone:
Tap the icon to turn on the talk back function to the Camera. Tap and hold the
oval microphone icon to speak, and release it to stop.
Camera Speaker:
Tap the icon to turn audio monitoring ON or OFF.
Photo:
Tap the icon to start the Camera function and take a photo. Under Settings on
your iPhone®, select Privacy > Photos. Turn Baby Cam ON, allowing access
to photos.
Zoom Function:
Slide the zoom from - to + to enlarge the view and vice versa.
Pan and Tilt Function:
Tap the up and down buttons to tilt and the left and right buttons to pan.
Temperature:
The current room temperature is always displayed.
Video Quality:
Press once to toggle between QVGA (low resolution, grey HQ color) and
VGA (high resolution, white HQ color).
Note: Video recording and playback are not supported on iOS devices.
Camera
39
ENGLISH
• Tap on the icons for different functions:
Tap Cameras to return to the Camera list.
Tap on
to add another Camera to the list.
• Tap on Edit:
• Tap Remove to take a Camera off the list.
• Tap Rename to give a Camera a new name.
• Tap Alert Settings to receive notifications if a noise is detected or the
temperature in your baby's room is too high or too low.
• If you use Alert Settings, under Settings on your iPhone®/ iPad®, select
Notifications > Baby Cam > Notification Center ON.
• Select your preferred Alert Style and return to the application and tap Done.
• Tap Cancel to return to the Camera list.
• Tap on Account to change the password.
• Tap on Logout to leave the account.
4.7
Adding another Camera:
Working with iPhone®/iPad®
Follow the same steps as under 3.3 User Account and Camera Setup, Working
with iPhone®/iPad®.
40
Camera
Note: If your Camera is moved from one router (e.g. home) to another router
(e.g. office) or you have Camera setup issues, then this Camera must be reset
again. Please reset the Camera with the following procedure:
1.
2.
3.
4.
Slide the ON/OFF switch to ON.
Press and hold the RESET button on the underside of the Camera for 5
seconds, until you hear a beep.
Release the RESET button and wait for the Camera to complete the
internal reset procedure.
After about 60 seconds you will hear two short beeps and the green LED
will start blinking.
• Please be patient, it may take a few minutes until your Camera appears
in your Wi-Fi® devices list, or is added to your account.
Procedure for resetting the Camera
41
ENGLISH
5. Procedure for resetting the Camera
6. Help
Noise interference
To avoid background noise or echoes, ensure that there is enough distance
between your device and the Wi-Fi® Camera Unit.
Use of other 2.4 GHz products, such as Bluetooth® systems or microwave
ovens, may cause interference with this product. Keep the Wi-Fi® Camera Unit
at least 5ft away from these types of products, or turn them off if they appear to
be causing interference.
Lost connection
Check your Wi-Fi® settings. If necessary reconnect your Wi-Fi®. Ensure the
Wi-Fi ® Camera Unit is switched ON. Wait a few minutes to make the connection
with the Wi-Fi® system.
If you forgot your password
If you do not remember your password, tap Forgot password and submit
your e-mail address. A new password will be sent to your e-mail address
immediately.
Category
Problem
Description / Error
Solution
Account
I am unable to login
Please check your user name and
even after registration. password.
Account
Please ensure that you have
I receive an error
message saying: "Email registered with us. Tap Create
Account to create an account tobe
ID is not registered".
able to use the Wi-Fi® Video Baby
Monitor Unit.
Account
What do I do if I forgot Click on the "Forgot Password" link on
my password?
the www.monitoreverywhere.com
website OR your Android™ or iOS
application. An email will be sent to
your registered email address.
42
Help
The e-mail might have been sent
to your Junk Mail Folder. Please
check your Junk Mail Folder.
There might be a delay in getting
your e-mail. Please wait a few
minutes and refresh your email
account.
1.
Connectivity I get a message: We
Issues
are having problems
accessing your
camera. This could be
due to lack of internet 2.
connection. Please
wait and try again later.
3.
Please try again in a few minutes.
This could be because of any
issue with your internet
connection.
If the problem remains, please
restart your Camera to check if
this fixes the problem.
Please restart your Wireless
Router.
Viewing
Camera
When I am in "remote
mode", the video stops
after 5 minutes. How
do I view for longer?
When you are accessing your Camera
via a network different from your
home network (over internet) your
video times out after 5 minutes.
You can click on the Camera again
from the Android™/iOS application
to start streaming again.
If you are accessing from your webbrowser, then you can press on the
Reload button to start viewing your
Camera video stream again.
Help
43
ENGLISH
I am unable to receive a 1.
new password although
I have used the "Forgot
2.
password" option.
Account
Connectivity My Phone application
Issues
displays the following
message: "Unable to
connect to BMS
server".
1.
2.
3.
Check the Wi-Fi® network
strength.
Check if you are connected to
the internet by starting the
phone browser and going to a
website like www.google.com.
Try again if you are successful
connecting to the internet.
Setting Up
While I am adding a
new camera to my
account, I am not able
to find any Cameras to
add.
If you are trying to add a Camera
which has previously been added into
your account or another account, you
will first have to reset the Camera. This
can be done by pressing and holding
the RESET button at the bottom of the
Camera for 6 seconds.
General
What are the
supported browsers for
accessing from my PC/
Mac®?
On PC and Mac®, we recommend to
use Google Chrome. However the
following browsers are also
supported: PC: Internet Explorer 8
and above. Mac®: Safari.
Connectivity I am having problems
Issues
to access the Camera
from remote PC or
from my 3G, 4G or 4G
LTE phone.
44
Please check your home Wi-Fi®
router settings and enable UPNP on
your router for better performance to
stream to a remote device.
If you have multiple Wi-Fi® routers at
your home, please configure your
Camera to connect to the router
which has the Broadband / line
connection.
Help
What is the
significance of LED
flashing?
A blinking LED indicates the following
status:
Fast blinking: Your Camera is in setup
mode. You can add the Camera to your
account in this mode. Out of the box,
the Camera is in setup mode. To reset
to setup mode, press and hold the
RESET button on the bottom of the
Camera untill you hear a long beep.
Slow blinking: The Camera is either
connecting to the router or lost the link
to the router. Please ensure that the
Camera is in the Wi-Fi® signal range.
LED is stable: The Camera is
connected to the Wi-Fi® network.
Connectivity I am not able to access Please check if the Camera is within
Issues
my Camera.
Wi-Fi® range. If the LED on your
Camera is slow blinking, please try to
move the Camera closer to the router
for better Wi-Fi® range and try again.
Setting Up
Help
During setup on device
for Android™ and iOS,
during the last step I am
not able to find my
Camera and the setup
fails.
Please reset the Camera to setup
mode and try again. Press and hold
the RESET button on the bottom of
the Camera untill you hear a long
beep. Wait for a minute for the
Camera to restart. When the Camera
LED is blinking fast, indicating that it is
in setup mode. Now restart the setup
from your Smartphone again.
45
ENGLISH
General
Connectivity Even though I am
Issues
accessing my Camera
from the same Wi-Fi®
network, I still find my
Camera is shown as
remote. I can only
access it for 5 minutes
at a time.
Please check your wireless router
settings. For example, in Buffalo brand
routers there is an option called
Wireless Isolation. Please disable this
option.
Camera
When I try to view the
Camera, I get a prompt
for Camera firmware
upgrade. What should I
do?
Please upgrade your firmware. This
takes around 5 minutes. We push
upgrades from time to time to
improve the Camera features.
APP
I am not able to find the This is a known issue for some users
iOS application in the using iOS version 6.0.1. Please use the
App StoreSM.
following link on your iPad browser to
download this application:
https://itunes.apple.com/us/
app/monitor-everywhere/
id577753318?mt=8&uo=4
General
46
Windows® 7*, Windows® 8*
Which platforms are
supported for
*Java browser plug-in needed
accessing my Camera? Windows® XP Service Pack 3 or
above Mac iOS version 10.7 or above
Internet Explorer® version 8.0 or
above Firefox® version 11.0 or above
Chrome™ version 18.0 or above
Safari® version 5.1 or above Java™
version 7 or above Android™ version
2.3.6 or above iPhone®/iPad® iOS
version 4.3 or above.
Help
You can tap on the speaker icon in the
I do not hear sound
when I am accessing a video stream screen to hear audio. By
default the audio is not ON when you
remote Camera.
are accessing a remote Camera.
General
What is the meaning of When you are accessing your camera
from the same wireless network (Home)
"Local Camera" and
in which it is configured,
"Remote Camera"?
it is a local camera. When you are
accessing your Camera away from your
home it is a remote camera. You may be
using 3G, 4G or 4G LTE or a Wi-Fi®
connection outside of your home.
Features
What does the
message "PAN TILT
disabled because of
network speed" mean?
When your network speed is low, the
PAN and TILT is disabled. You can see
the message on the application
screen when this occurs.
General
I am having problems
accessing my Cameras
from Internet Explorer.
What should I do?
The following links take you to the
troubleshooting guide for Internet
Explorer related issues.
https://monitoreverywhere.com/
BMS/troubleshoot.jsp?nojavaie
https://monitoreverywhere.com/
BMS/troubleshoot.jsp?javadisabledie
General
I am having problems
accessing my Cameras
from Google
Chrome™. What
should I do?
The following links take you to the
troubleshooting guide for Google
Chrome™ related issues.
https://monitoreverywhere.com/
BMS/troubleshoot.jsp?nojavach
https://monitoreverywhere.com/
BMS/troubleshoot.jsp?javadisabledch
Help
47
ENGLISH
General
General
I am having problems
accessing my Cameras
from Google
Chrome™. What
should I do?
The following links take you to the
troubleshooting guide for Safari on
Mac®.
https://monitoreverywhere.com/
BMS/troubleshoot.jsp?javadisabledsf
https://monitoreverywhere.com/
BMS/troubleshoot.jsp?nojavasf
You need to be on Internet Explorer®
version 8.0 or above. Please upgrade
your browser. You can also use
Google Chrome™ to access.
General
I am not able to access
my Cameras on
Internet Explorer®. I
am using Internet
Explorer® version 6 OR
version 7.
Setting Up
When I am using an iOS This is a known issue for some iOS
device to setup the
users. Please try to connect again.
Camera for first time
use, in the step where I
try to connect to
Camera-XXXXXX in the
Wi-Fi® settings, I get an
error saying "Cannot
connect to Camera=XXXXXX".
General
How do I find
information which
version of the APP I am
running?
48
When you are viewing your camera,
you can tap on the GEAR icon to go to
the Camera settings page. Select the
Information option to view the APP
and Camera versions.
Help
How do I download the Android™:
APP for Android™ and - Open Google Play APP on your
iOS devices?
Android™ device.
ENGLISH
General
- Select Search
- Type "Monitor Everywhere"
- The results will have Monitor
Everywhere APP by Binatone
- select to install it.
iOS Device:
- Open iOS APP StoreSM
- Select search
- Type "Monitor Everywhere"
- The results will have Monitor
Everywhere APP by Binatone
- Select to install it.
Features
Help
I am having problems
with PAN/TILT. The
Camera seems to
move much later after I
have pressed on the
PAN button.
This is usually caused when you are
using the PAN/TILT feature and the
network bandwidth/connectivity is
weak. This might occur when you are
accessing your Camera in Remote
mode. To improve performance you
can switch High Quality video mode
(white HQ color) to Low Quality video
mode (gray HQ color). You can select
the HQ button when you are viewing
your Camera.
49
Features
How many users can
access the Camera at
one time?
1.
2.
50
If you are accessing in Local
mode (your Smartphone/PC is
connected to the same network
as your Camera), up to four users
can view your Camera at the
same time and a remote user is
not allowed. Remote users trying
to access the same Camera will
get a 'camera busy' notification.
If you are accessing in Remote
mode (from an outside network
different from where you have
your Camera, e.g. 3G, 4G or 4G
LTE or your office network), only
one remote user plus two local
users are allowed to access the
same Camera. Note that when
one user is accessing the camera
from Remote mode, other users
trying to access the same
Camera through remote
networks, will get a 'camera busy'
notification.
Help
ENGLISH
7. General Information
If your product is not working properly....
1.
2.
Read this User's Guide.
Contact Customer Service at:
US and Canada 1-888-331-3383
Email: [email protected]
Consumer Products and Accessories Limited Warranty
("Warranty")
Thank you for purchasing this Motorola branded product manufactured under
license by Binatone Electronics International LTD ("BINATONE").
What Does this Warranty Cover?
Subject to the exclusions contained below, BINATONE warrants that this
Motorola branded product ("Product") or certified accessory ("Accessory") sold
for use with this product that it manufactured to be free from defects in materials
and workmanship under normal consumer usage for the period outlined below.
This Warranty is your exclusive warranty and is not transferable.
Who is covered?
This Warranty extends only to the first consumer purchaser, and is not transferable.
What will BINATONE do?
BINATONE or its authorized distributor at its option and within a commercially
reasonable time, will at no charge repair or replace any Products or Accessories
that does not conform to this Warranty. We may use functionally equivalent
reconditioned/ refurbished/ pre-owned or new Products, Accessories or parts.
General Information
51
What Other Limitations Are There?
ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, SHALL BE LIMITED TO THE DURATION OF THIS
LIMITED WARRANTY, OTHERWISE THE REPAIR OR REPLACEMENT
PROVIDED UNDER THIS EXPRESS LIMITED WARRANTY IS THE EXCLUSIVE
REMEDY OF THE CONSUMER, AND IS PROVIDED IN LIEU OF ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL MOTOROLA OR
BINATONE BE LIABLE, WHETHER IN CONTRACT OR TORT (INCLUDING
NEGLIGENCE) FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF
THE PRODUCT OR ACCESSORY, OR FOR ANY INDIRECT, INCIDENTAL,
SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF
REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR
OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE
ABILITY OR INABILITY TO USE THE PRODUCTS OR ACCESSORIES TO THE
FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW.
Some jurisdictions do not allow the limitation or exclusion of incidental or
consequential damages, or limitation on the length of an implied warranty, so
the above limitations or exclusions may not apply to you. This Warranty gives
you specific legal rights, and you may also have other rights that vary from one
jurisdiction to another.
52
General Information
Length of Coverage
One (1) year from the date of the
products original purchase by the first
consumer purchaser of the product.
Consumer Accessories
Ninety (90) days from the date of the
accessories original purchase by the
first consumer purchaser of the
product.
Consumer Products and Accessories The balance of the original warranty or
that are Repaired or Replaced
for Ninety (90) days from the date
returned to the consumer, whichever is
longer.
Exclusions
Normal Wear and Tear. Periodic maintenance, repair and replacement of parts
due to normal wear and tear are excluded from coverage.
Batteries. Only batteries whose fully charged capacity falls below 80% of their
rated capacity and batteries that leak are covered by this Warranty.
Abuse & Misuse. Defects or damage that result from: (a) improper operation,
storage, misuse or abuse, accident or neglect, such as physical damage (cracks,
scratches, etc.) to the surface of the product resulting from misuse; (b) contact
with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the
like, extreme heat, or food; (c) use of the Products or Accessories for
commercial purposes or subjecting the Product or Accessory to abnormal
usage or conditions; or (d) other acts which are not the fault of MOTOROLA or
BINATONE, are excluded from coverage.
Use of Non-Motorola branded Products and Accessories. Defects or damage
that result from the use of Non-Motorola branded or certified Products or
Accessories or other peripheral equipment are excluded from coverage.
Unauthorized Service or Modification. Defects or damages resulting from
service, testing, adjustment, installation, maintenance, alteration, or
modification in any way by someone other than MOTOROLA, BINATONE or its
authorized service centers, are excluded from coverage.
General Information
53
ENGLISH
Products Covered
Consumer Products
Altered Products. Products or Accessories with (a) serial numbers or date
tags that have been removed, altered or obliterated; (b) broken seals or
that show evidence of tampering; (c) mismatched board serial numbers;
or (d) nonconforming or non-Motorola branded housings, or parts, are excluded
from coverage.
Communication Services. Defects, damages, or the failure of Products or
Accessories due to any communication service or signal you may subscribe to
or use with the Products or Accessories is excluded from coverage.
How to Obtain Warranty Service or Other Information?
To obtain service or information, please call:
US and Canada 1-888-331-3383
Email: [email protected]
You will receive instructions on how to ship the Products or Accessories at your
expense and risk, to a BINATONE Authorized Repair Center.
To obtain service, you must include: (a) the Product or Accessory; (b) the
original proof of purchase (receipt) which includes the date, place and seller of
the Product; (c) if a warranty card was included in your box, a completed
warranty card showing the serial number of the Product; (d) a written
description of the problem; and, most importantly; (e) your address and
telephone number.
These terms and conditions constitute the complete warranty agreement
between you and BINATONE regarding the Products or Accessories purchased
by you, and supersede any prior agreement or representations, including
representations made in any literature publications or promotional materials
issued by BINATONE or representations made by any agent employee or staff
of BINATONE, that may have been made in connection with the said purchase.
54
General Information
FCC Part l5
NOTE: This equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to Part 15 of the Federal Communications
Commission (FCC) rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by the
party responsible for compliance could void the user’s authority to operate the
equipment.
This device complies with Part 15 of the FCC rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including
interference that may cause undesired operation. Privacy of communications
may not be ensured when using this device.
To ensure safety of users, the FCC has established criteria for the amount of radio
frequency energy that can be safely absorbed by a user or bystander according to
the intended usage of the product. This product has been tested and found to
comply with the FCC criteria. The Parent and Baby Unit shall be installed and used
such that parts of the user’s body other than the hands are maintained at a distance
of approximately 8 inches (20 cm) or more.
This Class B digital apparatus complies with Canadian ICES-003.
CAN ICES-3(B)/NMB-3(B)
General Information
55
ENGLISH
FCC and IC regulations
WARNING
Changes or modifications, to this equipment not expressively approved by the
party responsible for compliance could void the user’s authority to operate the
equipment.
The socket-outlet shall be installed near the equipment and shall be easily
accessible.
Industry Canada
This device complies with Industry Canada licence-exempt RSS standard(s):
Operation is subject to the following Two conditions:(1) this device may not
cause interference, and (2) this device must accept any interference, including
interference that may cause undesired operation of the device.
The term "IC: " before the certification/registration number only signifies that
the Industry Canada technical specifications were met. This product meets the
applicable Industry Canada technical specifications.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux
appareils radio exempts de licence. L’exploitation est autorisée aux deux
conditions suivantes : (1) l’appareil ne doit pas produire de brouillage, et (2)
l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi,
même si le brouillage est susceptible d’en compromettre le fonctionnement.
56
General Information
ENGLISH
8. Technical Specifications
Camera Unit
Wi-Fi®
802.11 b/g/n
Image sensor
Color CMOS
Lens
f 2.6 mm, F = 2.8
IR LED
8 pcs
Power Adapter:
By Ten Pao International Ltd.
Input
100-240 VAC, 50/60 Hz, 0.15 A
Output
5 V DC, 1000 mA
Technical Specifications
57
Manufactured, distributed or sold by Binatone Electronics International
LTD., official licensee for this product. MOTOROLA and the Stylized M
logo are trademarks or registered trademarks of Motorola Trademark
Holdings, LLC. and are used under license. Mac, Mac OS, iPhone, iPad
and Safari are the trademarks of Apple Inc., registered in the U.S. and
other countries. Android, Google Play and Chrome are trademarks of
Google Inc. Wi-Fi is a trademark of the Wi-Fi Alliance. Windows XP and
Internet Explorer are trademarks of the Microsoft group of companies.
Oracle and Java are registered trademarks of Oracle and /or its affiliates.
All other trademarks are the property of their respective owners.
© 2014 Motorola Mobility LLC.
All rights reserved.
Version 4.0
Printed in China
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