Zebra ZXP Series 1 User`s manual

Zebra ZXP Series 1 User`s manual
ZEBRA ZXP Series 1™
User’s Manual
P1060728-001
Copyright Notice
© 2013 ZIH Corp.
This document contains information proprietary to Zebra Technologies Corporation. This
document and the information contained within is Copyrighted by Zebra Technologies
Corporation and may not be duplicated in full or in part by any person without written
approval from Zebra.
While every effort has been made to keep the information contained within current and
accurate as of the date of publication, no guarantee is given that the document is error-free or
that it is accurate with regard to any specification. Zebra Technologies Corporation reserves
the right to make changes, for the purpose of product improvement, at any time.
Trademarks
ZXP Series 1 is a trademark and Zebra is a registered trademark of Zebra Technologies
Corporation. Windows is a registered trademark of Microsoft Corporation in the United States
and other countries. All other trademarks or registered trademarks are marks of their
respective holders.
Product Disposal
Product Disposal Information • Do not dispose of this product in unsorted municipal
waste. This product is recyclable, and should be recycled according to your local
standards. For more information, please our web site at:
http://www.zebra.com/environment
P1060728-001 Rev. A
Contents
1 • Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
ZXP Series 1 Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Features, Controls, and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rear Panel Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Multi-Function LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Zebra Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2
3
4
5
7
2 • Printer Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Unpacking Your Card Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Installing the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Setting up the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Connecting Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Connecting the Printer to your Computer. . . . . . . . . . . . . . . . . . . . . . 12
Viewing Printer Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Installing the Windows Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Installing the USB Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Installing the Ethernet Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . 19
Setting Up a Network Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Printer Pooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
3 • Printer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Loading Ribbon Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Loading Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Card Output Hopper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing a Test Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Typical Printer Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Creating a Sample Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing the Sample Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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32
34
36
37
38
38
38
iii
: Contents
4 • Printer Settings and Adjustments . . . . . . . . . . . . . . . . . . . . . . . 39
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
General Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sharing Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ports Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Advanced Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Color Management Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Security Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Device Settings Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Card Setup Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Encoding Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
39
40
41
42
43
44
45
49
50
54
55
68
71
5 • Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Cleaning the System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
When to Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
73
73
74
76
6 • Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
LCD Panel Warnings and Error Messages. . . . . . . . . . . . . . . . . . . . .
Print Quality Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
77
78
78
81
7 • Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
ISO Standard Card Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Compliance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
A • Advanced Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
B • Magnetic Encoder Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
C • CardSense Single-Card Feed Mode . . . . . . . . . . . . . . . . . . . . 109
D • Half-Panel Ribbon Operation . . . . . . . . . . . . . . . . . . . . . . . . . . 115
E • Worldwide Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
iv
Zebra ZXP Series 1 Card Printer User’s Manual
P1060728-001
1
Getting Started
This manual contains installation and operation information for the Zebra ZXP Series 1 Card
Printer, manufactured by Zebra Technologies Corporation.
The printer provides full color dye sublimation or monochrome thermal transfer printing on
standard CR-80, ISO 7810 format, 2.12 inch by 3.38 inch (54 mm by 86 mm) PVC or
PVC Composite plastic 10-mil to 40-mil cards.
Zebra ZXP Series 1 Load-N-Go™ ribbon cartridges are used with an integrated card cleaning
roller for easy ribbon changing or replacement.
Several options are available, making the printers configurable for varied application
environments:
•
Magnetic Encoder
•
USB only or USB and 10/100 Ethernet
•
CardSense™ Single-Card Feed Kit
Its auto-switching 100 ~ 240 Volts AC, 50 ~ 60 Hz external power supply uses interchangeable power cords for maximum flexibility.
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1: Getting Started
ZXP Series 1 Part Numbers
ZXP Series 1 Part Numbers
The Part Number of a particular Zebra ZXP Series 1 Card Printer is shown on a label affixed to
the bottom of the printer; that Part Number identifies the specific configuration for that printer.
This chart shows the configurations that are available:
PART NUMBER
DESCRIPTION
Z 1 _ - _ _ 0 0 _ _ _ _ _ _ _ _
BASE UNIT
_ _ 1 - _ _ _ _ _
_ _ _ _ _ _
Single-Sided
SMART CARD OPTIONS
_ _ _ - 0 _ _ _ _ _ _ _ _ _ _ _
None
MAG ENCODER OPTIONS
_ _ _ - _ 0 _ _ _ _ _ _ _ _ _ _
None
_ _ _ - _M_ _ _ _ _ _ _ _ _ _
ISO HiCo/LoCo Mag S/W-selectable, field-upgradable option
Interface
_ _ _ - _ _ _ 0 _ _ _ _ _ _ _ _
_ _ _ - _ _ _ C _ _ _ _ _ _ _ _
USB only
USB and 10/100 Ethernet
SOFTWARE / KIT
_ _ _ - _ _ _ _ 0 _ _ _ _ _ _ _
None
_ _ _ - _ _ _ _ G _ _ _ _ _ _ _
Starter Kit: Monochrome ( Incl: 1 Monochrome Ribbon,
100 PVC Cards )
_ _ _ - _ _ _ _ H _ _ _ _ _ _ _
Starter Kit: Color ( Incl: 1 YMCKO Ribbon, 100 PVC Cards )
MISCELLANEOUS
_ _ _ - _ _ _ _ _ 0 0 0 _ _ _ _
_ _ _ - _ _ _ _ _ _ _ G _ _ _ _
None
Buy America Act
COUNTRY CODE (power cord option)
_ _ _ - _ _ _ _ _ _ _ _ 0 0 _ _
No power cords
_ _ _ - _ _ _ _ _ _ _ _ A P _ _
Britain
_ _ _ - _ _ _ _ _ _ _ _ US _ _
Americas
_ _ _ - _ _ _ _ _ _ _ _ BR _ _
Brazil
_ _ _ - _ _ _ _ _ _ _ _ EM_ _
EMEA (Europe, the Middle East, and Africa)
_ _ _ - _ _ _ _ _ _ _ _ A U _ _
Australia
_ _ _ - _ _ _ _ _ _ _ _ CN _ _
China
_ _ _ - _ _ _ _ _ _ _ _ I N _ _
India
_ _ _ - _ _ _ _ _ _ _ _ TW_ _
Taiwan
_ _ _ - _ _ _ _ _ _ _ _ J P _ _
Japan
CUSTOM CODE
_ _ _ - _ _ _ _ _ _ _ _ _ _ 0 0
State / Province / Project / Other
ACCESSORIES
2
P1031925-029
CardSense single-card feed kit, field-upgradable option
105999-302
Cleaning Kit: 4 printer-path and 4 feeder cleaning cards
Zebra ZXP Series 1 Card Printer User’s Manual
P1060728-001
1: Getting Started
Features, Controls, and Indicators
Features, Controls, and Indicators
The picture below points out some of the printer’s external features; see Section 3 for an
interior view.
Lid Release
Button
Card Feeder
Cover
Multi-Function LCD
Display Panel
Multi-Function
Control Button
Card Output
Hopper
http://www.zebra.com/nfc
• Card Feeder Cover - Opening the Card Feeder Cover gives access to the automatic card
feeder. The translucent cover allows you to see when the card supply is running low. The
feeder has a 100-card capacity (30-mil cards).
• Lid Release Button - Pressing the Lid Release Button allows the printer’s lid to swing
open. This gives internal access for changing the Ribbon Cartridge, changing Cleaning
Rollers, and cleaning the printer.
• Multi-Function LCD Display Panel - The Multi-Function LCD Display Panel displays
printer status information. Messages also alert the user of the need for action and indicate
certain fault conditions.
• Multi-Function Control Button - The Multi-Function Control Button initiates several
functions; these are described in the appropriate sections of this document.
• Card Output Hopper - Front-side Card Output Hopper has a 50-card capacity.
• Zebra Print Touch - This touch point uses NFC technology to provide key information
about the printer; see http//www.zebra.com/nfc for details.
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1: Getting Started
Rear Panel Connectors
Rear Panel Connectors
Standard USB Connection
The figure below shows the rear of the Printer with the standard USB connection.
USB
Connector
Power
Socket
Security
Cable Slot
Power
Switch
Ethernet Connection
The figure below shows the rear of the printer with the standard USB interface with the
Ethernet connection.
USB
Connector
Power
Socket
Security
Cable Slot
Power
Switch
Link LED
Power LED
Ethernet Connector
The Ethernet Connector has two LED status indicators:
4
•
Power LED (amber): When illuminated, indicates power is on.
•
Link LED (green): When illuminated, indicates valid Printer-Ethernet connectivity.
Zebra ZXP Series 1 Card Printer User’s Manual
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1: Getting Started
Multi-Function LCD Panel
Multi-Function LCD Panel
Your printer is equipped with a Multi-Function LCD Panel to provide printer status
information. The readout is controlled by the Multi-Function Control Button directly below
the viewing window.
Multi-Function LCD Panel messages fall into three categories: Operational, Warning,
and Error.
Operational Messages
Operational Messages are displayed during the Printer’s normal operation.
OPERATIONAL
CARD READY
CLEANING PRINTER
CLOSE FEEDER DOOR
DOWNLOADING DATA
DOWNLOADING FIRMWARE
EMPTY FEEDER THEN CLOSE COVER
FEED LONG CLEANING CARD IN EXIT
INITIALIZING
INSERT CARD
INSERT FEEDER CLEANING CARD
MAG ENCODING
PRINTING BLACK
PRINTING CYAN
PRINTING MAGENTA
PRINTING MONO
PRINTING OVERLAY
PRINTING YELLOW
PUSH BUTTON TO CONTINUE
READY
REMOVE FEEDER CLEANING CARD
REMOVE LONG CLEANING CARD
REMOVE RIBBON THEN CLOSE LID
SINGLE CARD READY-PRINT OR EJECT
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1: Getting Started
Multi-Function LCD Panel
Warning Messages
Warning messages alert the operator to action that should be taken; the printer will generally
continue operation.
WARNINGS (Printer will still operate)
CHECKING RIBBON
CLEAN PRINTER
CLOSE LID
ENCODING ERROR
INVALID MAGNETIC DATA
Error Messages
Error messages are displayed when a situation causes the printer to stop operating. Depending
on the cause of the error message, restarting the printer or curing the displayed Error may
return the printer to operational status, or the printer may require troubleshooting and repair.
ERRORS (Printer will not operate)
CHECK RIBBON
COMMAND ERROR
COVER OPEN
LID OPEN
MECHANICAL ERROR
OUT OF CARDS
OUT OF RIBBON
6
Zebra ZXP Series 1 Card Printer User’s Manual
P1060728-001
1: Getting Started
Zebra Supplies
Icons
Throughout this manual, different icons highlight important information, as follows:
Note • Indicates information that emphasizes or supplements important points of the
main text.
Important • Advises you of information that is essential to complete a task, or points out
the importance of specific information in the text.
Provides an example or scenario to demonstrate or clarify a section of text.
Electrostatic Discharge Caution • Warns you of the potential for electrostatic
discharge.
Electric Shock Caution • Warns you of a potential electric shock situation.
Hot Surface • Warns you of a situation where excessive heat could cause a burn.
Caution • Advises you that failure to take or avoid a specific action could result in
physical harm to you, or could result in physical damage to the hardware.
Zebra Supplies
Genuine Zebra supplies meet stringent quality standards and are recommended for optimal
printing quality and proper printer performance; see http://www.zebra.com/supplies
for details.
ZXP Series 1 printers are designed to work only with Zebra ZXP Series 1 True Colours®
ix Series Ribbons.
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Zebra ZXP Series 1 Card Printer User’s Manual
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8
Zebra ZXP Series 1 Card Printer User’s Manual
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2
Printer Installation
Unpacking Your Card Printer
Your ZXP Series 1 Card Printer ships in a cardboard carton, protected by foam inserts and a
protective anti-static bag. Keep all packaging material in case you need to move or re-ship
the printer.
Step 1. Before opening and unpacking the printer, inspect the carton to ensure that no
damage occurred during shipment.
Step 2. Ensure that you have a clean and nearly dust free environment for proper operation
and storage of the printer.
Step 3. Open the carton, and remove the box containing the printer accessories.
Step 4. Lift the printer out of the carton.
Step 5. Remove the protective foam inserts.
Step 6. Make sure the following accessories are included with your printer:
a.
Software CD-ROM
b.
Quick Start Guide
c.
Cleaning Kit
d.
Power Cords (one or two depending on the configuration)
e.
Power Supply
f.
USB Printer Cable
If any items are missing, please contact your Zebra Reseller. To reorder; refer to Appendix E
of this manual.
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2: Printer Installation
Installing the Printer
Installing the Printer
Setting up the Printer
Step 1. Place the printer in a location that allows easy access to all sides. The printer should
never be operated while resting on its side or upside down.
Step 2. Remove the yellow CAUTION label from the back of the printer.
Step 3. Ensure that the printer’s power switch is in the OFF (O) position.
10
Zebra ZXP Series 1 Card Printer User’s Manual
P1060728-001
2: Printer Installation
Installing the Printer
Connecting Power
Caution • Limit electrical power supplied to the printer to 24 VDC. Limit excess current
draw to 16 amps or less, using an associated circuit breaker or other such device. Never
operate the printer in a location where operator, computer, or printer can get wet.
Personal injury could result. The printer must be connected to an earthed electrical
power supply and properly protected against electrical surges and grounding faults. The
power supply pack can only be replaced by the same product from the manufacturer.
Caution • Do not power the printer with USB attached to your computer at this time.
THE DRIVER WILL PROMPT YOU WHEN IT IS TIME TO PLUG IN AND POWER UP
YOUR PRINTER.
Step 1. Insert the power supply plug into the power socket, attach the power cord (120VAC
or 230VAC) to the power supply, then plug the power cord in to a grounded electrical
socket of the proper voltage and type.
120 VAC
230 VAC
Step 2. Ensure that the printer’s power switch is in the OFF (O) position.
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2: Printer Installation
Installing the Printer
Connecting the Printer to your Computer
Step 1. If your printer has only the USB interface, attach the included USB cable to your
computer and the printer.
Step 2. If your printer has the optional Ethernet interface (as well as the USB interface),
connect either the USB cable to printer and computer or the Ethernet cable to the
printer and the Ethernet network.
Important • Do not connect both the USB and the Ethernet interfaces at the same time!
Ethernet
12
USB
Zebra ZXP Series 1 Card Printer User’s Manual
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2: Printer Installation
Viewing Printer Information
Viewing Printer Information
Step 1. Turn printer power ON, wait until the LCD Display Panel shows READY, turn
printer power OFF, and then wait a minimum of 20 seconds.
Step 2. While holding down the Control Button, turn printer power ON. The LCD Display
Panel will glow blue.
LCD Display
Panel
Control
Button
Step 3. Keep pressing the Control Button, and observe the LCD Display Panel show
Initializing and CHECKING RIBBON.
Step 4. When the PRINTER INFO message appears in the display panel, momentarily release
and press the Control Button to display the first parameter: Model Name.
Step 5. Continue to tap the Control Button to advance through the parameters and cycle back
to the beginning:
a.
Model Name (including the printer configuration)
b.
Serial Number
c.
Firmware Version
d.
Head Resistance
e.
X & Y Offset (front)
f.
X & Y Offset (back)
g.
EC Offset (front and back)
h.
Ribbon Type
i.
Smart Offset
j.
IP Address (note this address for Ethernet installation; see page 19)
k.
Mask
l.
Gateway
m. DHCP (enabled or disabled)
Step 6. A long press of the Control Button (about 1 second) will escape the sequence. Idle
time of 15 seconds will also escape the sequence.
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2: Printer Installation
Installing the Windows Printer Driver
Installing the Windows Printer Driver
Installing the USB Printer Driver
Step 1. If not already done, connect power to the printer. Turn power OFF.
Step 2. Connect the USB port on the rear of the printer to the computer’s USB port.
Step 3. Ensure that the Printer’s power switch is in the OFF (O) position.
Step 4. Insert the User Documentation and Drivers CD into the CD drive of the host
computer. The Main Menu will open.
Step 5. From the Main Menu, click Install Zebra Printer Driver.
Step 6. If an older Printer Driver is installed on your computer, the Select Features window
will be displayed; otherwise go to Step 8.
Step 7. In the Select Features window, choose the maintenance operation to be performed:
Important • Windows requires you to reboot your computer anytime after a driver is
updated or un-installed. Failure do to reboot may cause Windows to not recognize your
newly installed or updated driver correctly.
14
a.
Select
to upgrade the older printer driver, click the Next button, and
follow the screen prompts. At the end of the process, you will be asked to
re-boot your computer. Re-boot your computer. The upgrade is complete.
b.
Select
to remove the older printer driver, click the Next button, and
follow the screen prompts. At the end of the uninstall process, you will be
asked to re-boot your computer. Re-boot your computer, and start over
with Step 1.
Zebra ZXP Series 1 Card Printer User’s Manual
P1060728-001
2: Printer Installation
Installing the Windows Printer Driver
Step 8. The InstallShield Wizard window will open. To proceed with the installation, click
the Next button.
Step 9. Select Install USB printer drivers, and click the Next button.
Step 10. Ensure that the Printer’s power switch in the OFF (O) position; and then click the
OK button.
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2: Printer Installation
Installing the Windows Printer Driver
Step 11. This will bring up the License Agreement window. To proceed with the installation,
click the Yes button.
Step 12. This will bring up the Setup Type window. Select Complete to install all program
features, and click the Next button.
16
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2: Printer Installation
Installing the Windows Printer Driver
Step 13. This will bring up the Select Program Folder window. Type in a new folder name or
select one from the existing folders list, and click the Next button.
Step 14. Observe the Setup Status window.
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2: Printer Installation
Installing the Windows Printer Driver
Step 15. The Congratulations window will appear.
Step 16. At this point, turn on your printer; and then click the Next button. The Windows
New Hardware Found wizard will find the printer.
Step 17. When the InstallShield Wizard Complete window appears, click the Finish button.
Step 18. This completes USB driver installation.
Note • You may need to change the card setup (card orientation, ribbon type, etc.), encoding,
overlay, and/or black panel settings via the Printer Driver; see Printing Preferences
on page 54.
Note • You may also need to set the card thickness adjustment to the thickness of the cards
being used; see Loading Cards on page 34.
18
Zebra ZXP Series 1 Card Printer User’s Manual
P1060728-001
2: Printer Installation
Installing the Windows Printer Driver
Installing the Ethernet Printer Driver
Important • The Ethernet Network must be configured correctly, with the Printer and the
host computer on the same subnet mask. If you are not sure how to verify this or change the
configuration, consult someone knowledgeable on Ethernet Networks.
Step 1. If not already done, connect power to the printer. Turn power ON.
Step 2. Connect the Ethernet port on the rear of the printer to the Ethernet network
connection or directly to the computer’s Ethernet port.
Step 3. Ensure that the Printer’s power switch in the ON ( | ) position.
Step 4. Insert the User Documentation and Drivers CD into the CD drive of the host
computer. The Main Menu will open.
Step 5. From the Main Menu, click Install Printer Driver.
Step 6. If an older Printer Driver is installed on your computer, the Select Features window
will be displayed; otherwise go to Step 8.
Step 7. In the Select Features window, choose the maintenance operation to be performed:
Important • Windows requires you to reboot your computer anytime after a driver is
updated or un-installed. Failure do to reboot may cause Windows to not recognize your
newly installed or updated driver correctly.
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a.
Select
to upgrade the older printer driver, click the Next button, and
follow the screen prompts. At the end of the process, you will be asked to
re-boot your computer. Re-boot your computer. The upgrade is complete.
b.
Select
to remove the older printer driver, click the Next button, and
follow the screen prompts. At the end of the uninstall process, you will be
asked to re-boot your computer. Re-boot your computer, and start over
with Step 1.
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2: Printer Installation
Installing the Windows Printer Driver
Step 8. The InstallShield Wizard window will open. To proceed with the installation, click
the Next button.
Step 9. Select Install Ethernet printer drivers, and click the Next button.
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Installing the Windows Printer Driver
Step 10. This will bring up the License Agreement window. To proceed with the installation,
select the I accept the terms of the license agreement option, and then click the
Next button.
Step 11. This will bring up the Setup Type window. Select Complete to install all program
features, and click the Next button.
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2: Printer Installation
Installing the Windows Printer Driver
Important • To get the printer’s IP Address, see Viewing Printer Information on page 13.
Step 12. Setup will find and list all Zebra ZXP Series 1 Printers on the network. Select the
printer from the list (if listed), or enter the IP Address (example, arrow below);
and click the Next button.
Step 13. This will bring up the Select Program Folder window. Type in a new folder name,
or select one from the existing folders list; and click the Next button.
Step 14. Observe the Setup Status window.
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Installing the Windows Printer Driver
Step 15. When the Congratulations window will appears, click the Next button.
Step 16. When the InstallShield Wizard Complete window appears, click the Finish button.
Step 17. This completes Ethernet driver installation.
Note • You may need to change the card setup (card orientation, ribbon type, etc.), encoding,
overlay, and/or black panel settings via the Printer Driver; see Printing Preferences
on page 54.
Note • You may also need to set the card thickness adjustment to the thickness of the cards
being used; see Loading Cards on page 34..
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2: Printer Installation
Setting Up a Network Printer
Setting Up a Network Printer
Use this procedure if you have already installed an Ethernet printer on your system (refer
to Section 2), and you want to install a second Ethernet printer on the network via the
Microsoft Add Printer Wizard.
Step 1. Click on the Start button, then select Devices and Printers.
Step 2. Observe the Devices and Printers window.
Step 3. Click on the Add a printer option in the Taskbar (arrow above).
Step 4. Observe the What type of printer do you want to install window.
Step 5. Select Add a local printer (arrow above), and click the Next button.
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Setting Up a Network Printer
Step 6. Observe the Choose a printer port window.
Step 7. Select the Create a new port radio button (1st arrow above).
Step 8. From the dropdown menu, select Standard TCP/IP Port (2nd arrow above).
Step 9. Click on the Next button.
Step 10. Observe the Type a printer hostname or IP address window.
Step 11. Enter the IP address of your printer in the Hostname or IP address text box (circled
above). Note that the Port name will automatically be filled in when you enter the
IP Address. Do not change the Port Name.
Step 12. Ensure that the Query the printer ... checkbox is selected (arrow above).
Step 13. Click on the Next button.
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2: Printer Installation
Setting Up a Network Printer
Step 14. Observe the Install the printer driver window.
Step 15. Select the Manufacturer and the Printer (arrows above).
Step 16. Click on the Next button.
Step 17. Observe the Which version of the driver do you want to use window.
Step 18. Select the Use the driver that is currently installed radio button (arrow above).
Step 19. Click the Next button.
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Setting Up a Network Printer
Step 20. Observe the Type a printer name window.
Step 21. Enter the printer name: use the default name, or add more information to indicate the
printer location; e.g., Ed’s Printer, Mike’s Office, Room 33, etc.
Step 22. Click the Next button.
Step 23. Observe the You’ve successfully added ... window.
Step 24. If appropriate, select the Set as the default printer checkbox (arrow above).
Step 25. Click on the Finish button to complete the Add Printer Wizard.
You have successfully installed the network printer.
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2: Printer Installation
Printer Pooling
Printer Pooling
Setting Up Printer Pooling
Printer Pooling is a standard feature of Windows, which lets you spread the printed output
across a pool of several printers. In this example, we will install and setup the three network
printers to be used for pooling.
Step 1. Before proceeding to pool the printers, test them individually, and be sure they are
configured similarly. Specifically, check the following:
•
•
•
Ribbon panel configuration (ribbon type, and what prints on which side of
the card).
Mag encoding configuration.
Black extraction configuration (if applicable).
Step 2. Access the Ports Tab.
To access the Ports tab, select Start > Devices and Printers. Right click on the Zebra
ZXP Series 1 USB Card Printer listing. Select Printer properties > Ports.
Step 3. Select the three network printers by selecting the associated checkbox (circle above).
Step 4. Select the Enable printer pooling checkbox (arrow above).
Step 5. Click the Apply button, then click the OK button.
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Printer Pooling
Using Printer Pooling
Important • Send print jobs to the printer pool, not to an individual printer.
When the first printer has taken as many jobs as it can handle (that being two jobs - one to be
printed immediately, the other waiting), the following jobs “spill over” to the second printer,
and then to the third printer.
Note that if you are only printing two jobs, they would both go to the first printer. Pooling is
a spill-over methodology. It does not balance printer usage.
Once the pool has been set up, maintenance and configuration changes should be done
through the menus for each individual printer, not through the pool (which can produce
undesirable results).
Important • The effect of any maintenance and/or changes can (and should) be tested by
sending print jobs separately to each printer, not to the pool.
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Printer Setup
Printer Features
The following shows an interior view of the ZXP Series 1 Card Printer.
Lid
Printhead
Card Feeder
Card Thickness
Adjustment
Ribbon Cartridge
Card Output
Hopper
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3: Printer Setup
Loading Ribbon Cartridge
Loading Ribbon Cartridge
The ZXP Series 1 Printer requires genuine Zebra ZXP Series 1 True Colours® ix Series
Ribbons. These high-performance Resin Thermal Transfer and Dye Sublimation ribbons are
specifically designed for the ZXP Series 1 Printer.
•
Each ribbon cartridge includes an integrated adhesive cleaning roller assembly that is
used to clean the cards entering the printer. Improper cleaning will reduce printer life
and degrade print quality
•
When the ribbon is completely used, change the cartridge assembly.
Electrostatic Discharge Caution • DO NOT TOUCH the printhead or the electronic
components on the printhead. Discharge of electrostatic charge from the human body or other
surfaces can damage the printhead or other electronic components
1. Open printer lid by pressing the Cover Release button on the top of your printer.
2. Peel protective wrapper from the adhesive cleaning roller by gently pulling on the tape.
Discard the protective wrapper.
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Loading Ribbon Cartridge
3. Insert the ribbon cartridge with the cleaning roller facing down, so the gears on the ends of
the rollers fit into the appropriate slots.
4. Close the printer lid and push down until you hear an audible click.
Note • After the lid is closed, the ribbon automatically synchronizes when the printer
power is on.
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3: Printer Setup
Loading Cards
Loading Cards
Card Feeder
The card feeder is used for loading cards, it can hold up to 100 cards of 30-mil thickness. The
card feeder is located under the card feeder cover of the printer.Check with your card vendor
or packaging label to identify the thickness of your cards. A typical card thickness is 30 mil.
1. Set the card thickness adjustment (circled below) to the number corresponding to the
thickness of the cards being loaded. Note that the thickness adjustment ranges from
10 mils to 40 mils.
Failure to make the proper thickness adjustment (particularly for 10-mil cards)
may result in a multiple-card jam. To clear a card jam, refer to MECHANICAL
ERROR on page 79.
2. Open the card feeder cover.
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Loading Cards
3. Slide the card guide all the way to the right until it locks in place with an audible click.
Caution • Hold the cards by the edges only. DO NOT touch print surfaces as this can
reduce print quality.
4. Remove the wrapper from the card stack.
5. Examine the cards, and discard any cards with damaged edges.
6. Holding the card stack by its sides, fan the cards (like flexing a deck of playing cards)
at least once from each end, so as to separate all the cards.
7. Restore the card stack to its original squared-off condition.
8. Place the stack of cards into the card feeder.
9. Close the card feeder cover. When card feeder cover is closed, the card guide locking
mechanism will be released automatically.
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3: Printer Setup
Loading Cards
Card Output Hopper
1. Raise the printer lid.
2. Pull the card output hopper down to place it in its functional position.
3. When not using the printer, place the card output hopper back in its closed position to
protect the printer from dust.
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Printing a Test Card
Printing a Test Card
With ribbon cartridge and cards loaded, your printer is ready to print. To check the operation
of the printer, you should print a test card.
1. Select Start > Devices and Printers. Right click on the Zebra ZXP Series 1 Card Printer
listing. Select Printer properties > Device Settings; and click on the Tools button.
2. Observe the Tools window.
3. From the Print Test Card dropdown menu, select the desired test card (circled above).
4. Click on the Print button (arrow above) to print the selected test card; see sample
test cards below.
Standard:
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Printer Parameters:
Encoder Parameters:
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3: Printer Setup
Typical Printer Operation
Typical Printer Operation
The ZXP Series 1 Card Printer can be used with your software application program, using the
Drivers on the CD provided with your Printer; refer to Installing the Windows Printer Driver
on page 14.
Creating a Sample Card
Before you begin a new printing session, print a sample card to ensure that the cards will be
printed correctly. Follow the steps below to print your first card.
1. Open a new Microsoft Word document.
2. If the Zebra Printer was not set as the default printer, select the ZXP Series 1 Card Printer
as the default.
3. From the Microsoft Word document., set the Page Layout:
a.
Size: CR-80, ISO 7810 format, 2.12 inch by 3.38 inch (54 mm by 86 mm) Card
b.
Orientation: Portrait or Landscape
c.
Margins: Top, Bottom, Left, and Right = 0 (zero).
4. The card appears as a Microsoft Word document.
5. Design a card with both black and colored text and with colored images similar to the
sample card shown below.
SAMPLE CARD
M. CHRIS JONES
SALES DIRECTOR
http://www.zebra.com
Printing the Sample Card
Once you complete creating your sample card, you are ready to print. Ensure your printer has a
True ColoursTM Card Printer Ribbon Cartridge installed and there is card stock in the card
feeder. See Section 3 for instructions on installing the ribbon and loading the cards.
1. Print your sample card to the ZXP Series 1 Card Printer.
2. Once the printing is completed, remove the sample card from the card output hopper; and
check for any discrepancies. For quality issues, see Troubleshooting on page 77.
3. If the sample card is correct, your printer is ready to produce more cards.
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Printer Settings and
Adjustments
Introduction
This section describes the settings and adjustments that can be made to your ZXP Series 1
Printer Driver:
Printer Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Printing Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
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4: Printer Settings and Adjustments
Printer Properties
Printer Properties
Note • The screen shots shown in this section are for the printer using the USB interface. If
you are using the Ethernet interface, the screens will refer to the “Network Printer.”
To access the Card Printer Properties, select Start > Devices and Printers. Right click on the
Zebra ZXP Card Printer listing, then select Printer properties.
General Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Sharing Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Ports Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Advanced Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Color Management Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Security Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Device Settings Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
The OK button applies and saves the settings.
The Cancel button exits Printer Properties. Changes made are abandoned.
The Apply button applies, but does not save, the settings.
The Help button enables you to view a corresponding page of help information.
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Printer Properties
General Tab
The General tab shows the selected printer and lists the features of the printer.
To access the General tab, select Start > Devices and Printers. Right click on the Zebra ZXP
Card Printer listing. Select Printer properties > General.
•
Location - Lets you specify where the printer is located.
•
Comment - Lets you specify general information about the printer, such as the type
of print device and who is responsible for it. Once set, these fields can be displayed
by applications.
•
Model - Specifies the name of the printer driver installed.
-
Features - Specifies whether various options are available on the printer.
The Printing Preferences button takes you to Printing Preferences used to set selected
configuration parameters; see Printing Preferences on page 54.
The Print Test Page button sends the standard Windows test page to the printer.
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4: Printer Settings and Adjustments
Printer Properties
Sharing Tab
On the Sharing tab, you can choose to share the printer over the network and install additional
drivers to accommodate different operating systems. See Appendix A for the various printer
sharing options allowed and the configurations required.
To access the Sharing tab, select Start > Devices and Printers. Right click on the Zebra ZXP
Card Printer listing. Select Printer properties > Sharing. Click on the Change Sharing
Options button to enable this tab.
Printer sharing tasks that you can perform include:
•
To share a printer, select the Share this printer checkbox; and specify a name for the
shared resource. Click OK when you are finished.
•
To change the shared name, simply enter a new name in the Share name field; and
click OK.
•
To quit sharing a printer, deselect the Share this printer radio button. Click OK
when you are finished.
Drivers: If this printer is shared with users running different versions of Windows, you may
want to install additional drivers, so that the users do not have to find the print driver when
they connect to the shared printer. Click on the Additional Drivers button.
For Printer Sharing Configurations and Advanced Sharing Settings, refer to Appendix A
for details.
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Printer Properties
Ports Tab
Use the Ports tab to specify the computer port to which the printer is connected. This will have
been established at the initial installation of the printer.
To access the Ports tab, select Start > Devices and Printers. Right click on the Zebra ZXP
Card Printer listing. Select Printer properties > Ports.
An exception to this is if you wish to use printer pooling, the ability to distribute print jobs to
multiple printers; see Printer Pooling on page 28 for details.
To enable printer pooling, select the Enable printer pooling checkbox, then check the
additional ports boxes. Each port should have a single Zebra printer installed on it. All the
pooled printers must be identical models with the same configuration (e.g., all with
YMCK front); and each must have its own printer driver installed.
Now, when you print to the “main printer” (that is, whichever printer you right-clicked in
Devices and Printers to get to this screen), this printer will get print jobs until it has buffered as
many jobs as it can take. The remaining jobs will then “spill over” to other printers until all
printers in the pool are busy.
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Printer Properties
Advanced Tab
The Advanced tab determines the spooling (queuing) of print jobs and determines how
spooled jobs are handled relative to the most recent job.
To access the Advanced tab, select Start > Devices and Printers. Right click on the Zebra ZXP
Card Printer listing. Select Printer properties > Advanced.
You can make the printer always available by selecting the Always available radio button, or
you can limit availability by selecting the Available from radio button and specifying the
“Available from” and “To” times. Click the Apply button, and then the OK button.
To enable spooling: Select the radio button labeled Spool print documents so program
finishes printing faster.
•
Select Start printing after last page is spooled if you want the entire document to be
spooled before printing begins. This option ensures that the entire document is sent to the
print queue before printing. If for some reason printing is canceled or not completed, the
job will not be printed.
•
Select Start printing immediately if you want printing to begin immediately when the print
device is not already in use. This option is preferable when you want print jobs to be
completed faster or when you want to ensure that the application returns control to users
as soon as possible.
To disable spooling: Select the radio button labeled Print directly to the printer.
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Printer Properties
Color Management Tab
You should not have to change your color management settings. Change these settings only if
you have specific color management requirements that are not being met by your current color
settings.
To access the Color Management tab, select Start > Devices and Printers. Right click on the
Zebra ZXP Card Printer listing. Select Printer properties > Color Management. Click on the
Color Management button to enable this tab.
When you click on the Color Management button, you will see the following three tabs:
Devices Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
All Profiles Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Advanced Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
For details on color management, click on the Understanding color management settings link
on the Color Management Devices tab.
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4: Printer Settings and Adjustments
Printer Properties
Devices Tab
Use the Devices tab to set your display and printing devices.
The Use my settings for this device checkbox must be selected to enable the following
button functions:
•
The Add button allows you to add additional profiles to the color profile list.
•
The Remove button allows you to remove profiles from the color profile list.
The Set As Default button allows you to set the selected profile as the default profile.
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Printer Properties
All Profiles Tab
Color profiles are usually added automatically during the installation of new devices.
If you need to install a new profile, follow these steps:
Step 1. Click on the Add button.
Step 2. Observe the Install Profile browse window.
Step 3. Locate the desired color profile.
Step 4. Click on the Add button (in the Install Profile browse window).
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Printer Properties
Advanced Tab
Use the Advanced tab to check your Windows Color System Defaults settings, verify ICC
Rendering to WCS Gamut Mapping, and calibrate your display (Display Calibration).
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Printer Properties
Security Tab
This is the standard Windows security screen, showing user access to various printer control
options. Both Print and Manage Printers must be checked for full functionality of the printer.
To access the Security tab, select Start > Devices and Printers. Right click on the Zebra ZXP
Card Printer listing. Select Printer properties > Security.
The Security tab allows you to assign the actual permissions that apply to the print queue.
You can apply permissions to both users and to groups. It is usually considered a better
practice to only apply security to groups.
Both “Print” and “Manage this printer” Allow checkboxes must be selected to ensure full
functionality of the printer.
The Advanced Security Settings properties sheet allows you to assign a more comprehensive
set of permissions than the basic Security tab found on the printer’s properties sheet does.
For details on security settings, click on the Learn about access control and permissions link
(arrow above).
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4: Printer Settings and Adjustments
Printer Properties
Device Settings Tab
The Device Settings tab provides device information, security status, and printer usage.
To access the Device Settings tab, select Start > Devices and Printers. Right click on the
Zebra ZXP Card Printer listing. Select Printer properties > Device Settings.
Device Information
•
Model: Specifies the printer model number.
•
Fw version: Specifies the printer model and the installed firmware version.
•
Serial number: Specifies the printer serial number.
•
Ribbon type: Specifies the ribbon installed in the printer.
•
Head resistance: Specifies the printhead resistance value.
•
Mag encoder: Specifies if this option is present.
•
Panels printed: Shows the total number of panels printed for the lifetime of the printer.
•
Remaining count: Shows the remaining card count for the ribbon installed. For
monochrome ribbons, this will display Unknown.
Click on the Save/Restore button to save your printer and/or driver settings. You can later
restore those saved settings; see Page 51 for details.
Click on the Tools button to access a dialog box that allows you to test and communicate with
the printer; see Page 52 for details.
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Printer Properties
Save/Restore
Dialog box for saving printer and driver settings or restoring previously saved settings.
To save settings:
Step 1. Click on the appropriate Save button (Printer Settings or Driver Settings).
Step 2. Observe a browse window showing the default location where the configuration files
are saved: C:\Program Data\ZXPS1\config.
Step 3. Enter an appropriate file name, and click the Save button. Note: A prefix, P_ or D_,
will be added to the file name for printer settings and driver settings respectively.
Step 4. Your selected settings will be saved.
To restore settings:
Step 1. Click on the appropriate Restore button (Printer Settings or Driver Settings).
Step 2. Observe a browse window showing the default location where the configuration files
are saved: C:\Program Data\ZXPS1\config.
Step 3. Select the desired file, and click the Open button. Note that prefixes P_ and D_
indicate printer settings and driver settings respectively.
Step 4. Your selected settings will be restored.
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Printer Properties
Tools
Dialog box for testing and communicating with the printer.
52
•
Command to send to printer - Enter a printer command (all capitals without the leading
escape character) in the top edit box; e.g., MI MO, which will pick and eject one card.
Then click on the Execute button. Printer Status will show the status of the command.
Contact Zebra Technical Support for a complete list of the printer commands.
•
Print test card - Select the desired test card type from the dropdown menu: Standard,
Printer Parameters, and Encoder Parameters. Click on the Print button to print the
selected test card.
•
Cleaning - Select the desired cleaning to be performed from the dropdown menu: Printer
only or Magnetic encoder. Click on the Clean button to run the cleaning process.
•
Offset setting - Enter the Front X and Y direction offsets, and click on the Set Offsets
button to set the offsets for printing the card.
•
Firmware download: See Page 53 for details.
•
Send file - This command will allow a .prn or .txt file to print.
-
The .prn file must be created with a Zebra printer driver using the same ribbon as
present in the printer.
-
The .txt file must contain firmware commands only with only one command per line.
The first line must only contain MASTER; the last line must only contain SLAVE.
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Printer Properties
Firmware Download
This option is used to install the ZXP Series 1 firmware, downloaded from the Zebra web site
at http://www.zebra.com under Drivers & Downloads.
Important • Do not turn off the power to the printer until the process is done and the OCP
displays READY. If the download process is interrupted, the printer will not operate.
Step 1. Download the firmware from Zebra web site ( http://www.zebra.com ), and save it to
a location you can easily find.
Step 2. In the Tools window, click on the Select File button.
Step 3. From the Browse window, “find” and select the downloaded firmware (BIN file type);
and click on the Open button.
Step 4. Click on the Start Firmware Download button to install the firmware.
Step 5. Wait while the firmware downloads and installs, and then wait while the printer resets
and initializes.
Step 6. When the installation is complete, the Status field will display Firmware
Downloaded Successfully.
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Printing Preferences
Printing Preferences
Note • The screen shots shown in this section are for the printer using the USB interface. If
you are using the Ethernet interface, the screens will refer to the “Network Printer.”
To access the Card Printer Preferences, select Start > Devices and Printers. Right click on the
Zebra ZXP Card Printer listing, then select Printing preferences.
Card Setup Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Encoding Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
About Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Click on the Job Log button to create and manage a database of card transactions; see Job
Log on page 65 for details.
Click on the Image Control button to adjust the image colors; see Image Control on
page 67 for details.
The OK button applies and saves the settings.
The Cancel button exits Printer Properties. Changes made are abandoned.
The Apply button applies, but does not save, the settings.
The Help button enables you to view a corresponding page of help information.
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Printing Preferences
Card Setup Tab
Card Setup tab allows the user to adjust selected card and print job parameters.
To access the Card Setup tab, select Start > Devices and Printers. Right click on the Zebra
ZXP Card Printer listing, then select Printing preferences > Card Setup.
•
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Printing options
-
Orientation: Selection for portrait or landscape printing.
-
Rotate 180o: Selection for rotating the image 180o. The options are No and Yes.
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Printing Preferences
-
Monochrome Conversion: Specifies the method of monochrome conversion used in
printing. Different selections have different effects on the way the image is printed.
The options are Diffusion, Halftone, Barcode, Text Mode, and Auto.
•
Diffusion: Error diffusion is used primarily where you
have a full color (RGB image with 8 bits per pixel) or
full gray (single color but still 8 bits per pixel) that
you need to print with binary printing (can only print
full-on or full-off; i.e., 1 bit per pixel). Typically
preferred over halftoning (see below) for most images.
•
Halftone: To simulate gray in graphics, halftones are
printed. Halftones are arrays of dots arranged in a grid
(e.g., 6x6 or 8x8) to represent each image pixel as a
shade of gray. For dark gray, more grid dots are black.
For light gray, more grid dots are white As the grid
size goes up so does the number of possible output
levels, 6x6 cell has 36 possible output levels while
8x8 has 64. But as cell size increases, there is a
corresponding decrease in resolution.
•
Barcode: This is the simplest method for converting
from 8 bits per pixel to 1 bit per pixel.
For example, the input pixel can be a value from 0 to
255. If the threshold is 128, any pixel over 128
becomes full on (1); and any pixel that is less than 128
becomes full off (0). This mode works best for text,
barcodes, line art, logos -- everything except
continuous-tone pictures.
•
Text Mode: This mode can be used when you have
black anti-aliased text. Black anti-aliased text is
typically black in the center; but on the edges, it has
shades of gray that get lighter as you move out form
the center of the text. This anti-aliased text will have a
softer looking edge that is less sharp than non antialiased text.
• Auto (default): This mode analyzes the image and optimizes the conversion
(diffusion, halftone, barcode, or text mode) automatically.
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-
Monochrome Conversion (continued)
SUMMARY
•
•
Diffusion/Halftoning: Use on pictures. Image content dictates if error diffusion
or halftoning would look best. For the majority of time, diffusion is better.
•
Barcode: Use on text, barcodes, line art, and simple graphics.
•
Text Mode: Use with black anti-alised text.
-
Copies - Sets the number of copies of cards printed.
-
Printing Mode - Sets the type of printing required:
•
Print.
•
Encode Only is used when magnetic encoding is the only function desired,
printing will not occur.
•
Print and Encode on same side prints on the magnetic stripe side of the card.
Single Feed options (refer to Appendix C for details on the single-card feed mode)
-
Card feeder: The printer will attempt to a pull a card from the Card Feeder. If the
Card Feeder is empty, the printer will generate an OUT OF CARDS error message.
-
Single feeder slot: For each print job, the printer will generate an INSERT CARD
message. Any cards in the Card Feeder will not be used.
- Auto feed: The printer will attempt to feed cards from Card Feeder first. If Card
Feeder is empty, the printer will generate an INSERT CARD message. No OUT OF
CARDS error message will be generated.
•
Ribbon info and options
-
Ribbon type displays type of ribbon installed in printer.
Ribbon Description
YMCKO
Eco Cartridge
Image Count
100
1/2 YMCKO
400
Black Monochrome
1000
White Monochrome
500
Depending on the printer model and ribbon combination selected, the Black Panel
Options and Overlay Varnish Options buttons are enabled for color ribbons and
disabled for monochrome ribbons; see Page 58 and Page 64 respectively.
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4: Printer Settings and Adjustments
Printing Preferences
Black (K) Panel Options
The Black Panel Options window is available when using K panel ribbons; e.g., YMCKO. The
figure below shows settings for the front side of the card.
To set how the printer prints the black areas of color images, several selections must be made:
•
58
Select black panel extraction type:
-
Disable black extraction does not use the K panel for any part of the image. This
selection will have the effect of rendering all black images as YMC composite.
-
Print YMC composite and K black uses both the K panel and the Y, M, and C
panels to print the portions of the image that are identified as black. This selection will
result in a dark, black image; but the edges will be smooth (due to YMC printed under
the K), not the sharp edges typically desired for a barcode.
-
Print all black data uses only the K panel to print the portions of the image that are
identified as being black. Note that the areas that are identified as black are based on
the threshold selections made in the black level area in the black extraction from color
images area; see Page 60.
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• Apply black extraction on:
Option 1. Black text applies black extraction to areas of the image identified as text; e.g.,
company name, address.
Zebra
Technologies
Option 2. Black graphics applies black extraction to areas of the image identified
as graphics primitives; e.g., lines, circles, rectangles, area fills, etc.
Option 3. Black color bitmaps applies black extraction to areas of the image identified
as monochrome bitmap data contained in a color bitmap image.
Option 4. Black monochrome bitmaps applies black extraction to areas of the image
identified as monochrome data in a bitmap; e.g., logos.
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Printing Preferences
•
Black extraction from color images:
-
-
60
Print black with K panel:
•
Defined areas applies black extraction to areas of the image inside of the zones
specified in the Area manager.
•
Undefined areas applies black extraction to areas of the image outside of the
zones specified in the Area manager.
•
Full card applies black extraction to the entire image.
Black level: Every dot of a printed image has an RGB color value that ranges
from 0, 0, 0 (pure black) to 255, 255, 255 (pure white). The black level setting
allows the user to specify the threshold value for any given dot to be treated as black.
The maximum setting is R25, G25, B25.
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• Area manager: This option is enabled when either the Defined areas (extract inside the
zone) or the Undefined areas (extract outside the zone) radio button is selected.
•
Orientation: The Orientation selection sets the image orientation to either
Portrait or Landscape.
•
Units: The Units selection sets the units to either inches or mm (millimeters). The
X-dimension, X-offset, Y-dimension, and Y-offset reflect these units.
To create a zone: Select the rectangle icon
, click on an area of the image to
establish the first corner of the zone, drag the cursor until the zone is the desired size
and shape, then release the mouse button. Note that multiple zones can be defined.
To select, move, or resize a zone: Select the arrow icon
, click on a zone to select
it, then drag it to move it, or drag on the edges to resize it.
To delete a zone: Select the rectangle icon with an "X" through it
the zone that you want to delete.
, then click on
In practice, determine the size of the area the question (e.g., the exclusion zone for the ID
card portrait); then click one of the six radio buttons to activate the dimensioning boxes
(probably button #1 in the first instance). Then set the area size and offsets to match the
portrait; then, if no other exclusion zones are required, check the “confirm settings” box.
This would gray-out everything in the Area Manager box.
If another area is required (e.g., a ghosted smaller portrait), before confirming the settings,
select the next button; then size the area in the same way. To add another area, or to null an
existing area, simply uncheck the “confirm” box. There is no means of zeroing a box
automatically; simply null the settings manually.
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Printing Preferences
Black Panel Print Overview
This section covers special handling of black data specified on the “Black Panel (K)” tab
and applies only to surfaces of the card on which both YMC (color) and K (black) are to
be printed.
ReasonsandBehaviorforBlackPanelExtraction
To print black during the print process, equal amounts of process colors Y, M, and C (printer
ribbon panels) are delivered, with maximum intensity, to create a near-black image.
•
However, this “composite” image appears as a dark shade of gray and not machine
readable. For example, a visually-black barcode printed with Y, M and C will not be
detectable by most barcode readers and is not a true Visible Black color.
•
The remedy for this is to “extract the black.” In other words, print the same text, graphics,
or barcode, using the K (black) panel, on top of the YMC barcode. (You can also choose
to print only in K, omitting YMC from that region.)
Depending on the application used to design the card layout, different elements of the card
image may be identified in different ways to the printer driver. The printer driver needs to
recognize four types of basic elements:
1. Black text
2. Black (monochrome) graphics -- lines, circles, rectangles, and area fills
3. Black color bitmap images
4. Black monochrome bitmap images
These elements may not always be sent to the driver as expected. For example, a barcode may
be sent as black text, a series of black area fills, or a black monochrome bitmap. Results will
depend on the application used to create the card design. Another variable, again controlled by
the card design application, is the precedence (stacking order) of the various element types in
the event that one or more of them overlap.
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If the printer is set up to print both YMC and K on the same side, text, lines and pixels, area
fills and monochrome bitmaps, if (and only if) designated black by the application, can be
directed to the K panel. For this to happen, the graphic type in question has to be selected on
the “Black Panel (K)” tab. For text, lines and pixels, area fills and monochrome bitmaps the
designation “black” is set at RGB values of 0,0,0. This threshold can be adjusted up to
25,25.25, with the Black level slider adjustment. Near-black doesn’t qualify.
In the Black Panel (K) tab, the “element selection” portion is straightforward – simply
designate any or all of the four graphic types to be printed in K, either K alone, or over process
black (YMC).
Black extraction is quite different. It applies only to the fourth graphic type – the color bitmap
image.To perform black extraction, the driver generates a K image by looking for black
features (pixels) in the color bitmap, that is, instances where all three YMC values are at, or
close to, the maximum (full intensity). Each such true-black or near-black instance generates a
corresponding cluster of black pixels in the extracted image, which will be printed with the
K (black) panel either on top of the YMC image, or replacing it entirely – your choice.
A problem that can arise when K is extracted from an entire card image is over-emphasis of
every black cluster; e.g., dark hair in a portrait photo or scenic background. K overprinting in
such areas can be displeasing. To deal with this, set up exclusion zones within which no
extraction is performed. Six such areas are provided for on each side of the card,
independently. In the default state, all areas are null (0,0 offsets, and zero size).
There is a choice of black extraction within the defined areas or outside the defined areas.; see
Print black with K panel: on page 60 for details.
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Printing Preferences
Overlay Varnish Options
The Overlay Varnish Options window allows you to manage and configure the use of the
Overlay when the selected ribbon shows the O panel (e.g. YMCKO).
Select the overlay varnish type - Option selection for applying overlay varnish ribbon to a
card. Default setting is full edge-to-edge varnish.
There are various varnish options. A preview pane is shown for each selection.
64
•
Full overlay varnish - Applies an edge-to-edge overlay.
•
No overlay - Does not apply any overlay.
•
Selected area overlay varnish - Applies the overlay inside the area specified by the
user. When this option is selected, position the Left, Right, Top, and Bottom overlay
edges via the
buttons (circled above).
•
Selected area blank - Applies the overlay outside the area specified by the user. When
this option is selected, position the Left, Right, Top, and Bottom overlay edges via the
buttons (circled above).
•
Bitmap-based overlay varnish - Applies a user-defined bitmap in the overlay panel.
When selected, click the Browse button; in the browse window, find the desired
monochrome bitmap (1 bpp); and click the Open button.
•
Smartcard ISO - Does not apply overlay in the area of the ISO standard Smart
Card contacts.
•
Smartcard AFNOR - Does not apply overlay in the area of the AFNOR standard
Smart Card contacts. AFNOR stands for Agence Française de Normalisation, a
standardization organization based in France.
•
Magnetic Stripe - Does not apply overlay in the area of the ISO standard
Magnetic Stripe.
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Printing Preferences
Job Log
The Job Log is a utility that builds a database of card transactions in the printer’s host
computer. The Job Log records the data encoded on the card’s magnetic stripe, together with
date, time, and the printer’s serial number.
The data set can be uploaded at any time to a central archive, thus providing a means for
security officers to validate a card by comparing it with tamper-proof real data.
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•
Enable logging - If this box is checked, the logging feature is enabled.
•
Log File Definition - Choose one of the following options:
-
If the “Create new log file each day” box is unchecked, the data is saved to a log file
of your choice (Filename).
-
If the box is checked, the data is saved to log file with the day’s date; e.g.,
ZXPLog_2013_4_5.
-
In addition to the Filename, you may wish to enter a special field Separator Character.
The default field Separator Character is “|”.
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Printing Preferences
•
Log File Contents - The Log File Contents group selects the data to be logged in the file
you specified above. The data will be logged in the order displayed on the screen, each
field being separated by the character specified in the Logfile Definition, Separator.
Log File Contents selections include:
-
Time: Logs the time a which the card was sent to the printer in the HH:MM:SS
format. The 24-hour clock is used, so 13:00:00 = 1:00 pm, and 05:00:00 = 5:00 am.
-
Date: Logs the date the card was sent to the printer in the MM/DD/YYYY format.
-
Printer serial number: Logs the serial number of the printer that printed the card.
-
IP address: Logs the IP address of the PC that sent the card to the printer.
-
User name: Logs the username of the person submitting the card print job.
-
Spooler job number: Logs the number which the card print job was assigned in the
Windows print spooler.
-
Magnetic Track 1, 2, 3 Data: Logs the data sent to the printer to be encoded on the
card’s magnetic stripe.
-
Static text: Adds the text in the text box (16 characters maximum) to the record.
Note • The various log files are stored at C:\ProgramData\ZXPS1\ directory.
The Delete log files button deletes the log files.
The Save Job Log Settings button saves the Job Log settings.
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Image Control
Note • Printed colors can appear different than displayed colors; the following controls
allow you to optimize the printed results.
Allows you to adjust the image colors; these adjustments apply to the entire card, not just
photographic image.
-
Intensity - increase or decrease the image intensity by moving the Black, Yellow,
Magenta, and Cyan slider bars left or right. This will change the overall lightness or
darkness of the image. Move the slider to the right (0 to 100) to increase the intensity
and to the left (0 to -100) to decrease the intensity. Note that color ribbon wrinkling
can be eliminated by reducing the intensity.
Use the Restore Defaults button to reset the settings to the driver defaults.
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Printing Preferences
Encoding Tab
The Encoding tab dialog box is for setting Magnetic Encoder parameters. This feature is not
enabled if the printer does not have the magnetic encoder option.
To access the Encoding tab, select Start > Devices and Printers. Right click on the Zebra ZXP
Card Printer listing, then select Printing preferences > Encoding.
•
Enable macro processing - This option is used to set the encoding preamble and other
magnetic encoder parameters.
-
Start of Data - Beginning of the data string for the encoder. Note that Start of Data
characters must be immediately followed by a one-digit number representing desired
track where the data will be written. Use the normal Windows default fonts.
-
End of Data - Ending of the data string for the encoder.
• Advanced Settings - Click on the Advanced Settings button for additional encoding
options; for details, see Advanced Settings on page 70.
68
•
HiCo/LoCo - Select the type of coercivity of magnetic stripe cards to be used.
•
Encoder Position - Select the printer encoder position: Normal.
•
Encoder Type - Select the type of encoder: ISO/JIS. Note that JIS is not implemented.
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•
Direct Encoding - For writing data and reading encoded data.
Track selection:
-
To read encoded data: Click on the checkboxes to select Track 1, Track 2, and/or
Track 3; click on the Read button, and validate the data read.
-
To write data: Click on the checkboxes to select Track 1, Track 2, and/or Track 3;
enter the data to be written; and click on the Encode button.
-
To eject the card: Click on the Eject Card button to eject the card.
The Restore Defaults button to reset the settings to the original values.
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Printing Preferences
Advanced Settings
Advanced Settings provides advanced configuration capabilities and tools to manage magnetic
encoder operation. This option is primarily used for Non-ISO encoding.
•
Track: Select the track you want to configure.
•
Track Settings: Select the Mode (ISO1, ISO2, ISO3, 3 bit, 4 bit, 5 bit, 6 bit, or 7 bit) and
Density (75 bpi or 210 bpi) for the tracks.
•
Start/Stop Character (For Non-ISO encoding only): Enter an ASCII value for the Start
and Stop characters.
•
Encoding Start Position (For Non-ISO encoding only): Enter the encoding start position
in millimeters (mm).
•
Character Parity (For Non-ISO encoding only): Choose the Character Parity you want to
work with -- No parity, Even parity, or Odd parity.
•
LRC Parity (For Non-ISO encoding only): Choose the LRC Parity you want to work
with -- No parity, Even parity, or Odd parity.
Click the Restore Defaults button to reset the settings to the original values.
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Printing Preferences
About Tab
This tab specifies the Printer Model, the Driver Version, and the Zebra Technologies
Corporation Copyright.
To access the About tab, select Start > Devices and Printers. Right click on the Zebra ZXP
Card Printer listing, then select Printing preferences > About.
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Cleaning
Cleaning the System
Caution • PROTECT YOUR FACTORY WARRANTY!
The recommended maintenance procedures must be performed to maintain your
factory warranty. Other than the recommended cleaning procedures described in
this manual, allow only Zebra authorized technicians to service the ZXP Series 1
Card Printer.
NEVER loosen, tighten, adjust, or bend, etc., a part or cable inside the printer.
NEVER use a high-pressure air compressor to remove particles in the printer.
Your Printer includes a simple cleaning system using pre-saturated cleaning cards. The regular
use of these cards will clean and maintain important parts of your printer that cannot be
reached: including the Printhead, the Transport Rollers, and the Magnetic Encoder Station
(optional feature).
To order ZXP Series 1 cleaning supplies, go to www.zebra.com/supplies for details.
When to Clean
Clean the Printer when:
•
Print quality has been degraded.
•
The LCD panel displays the message CLEAN PRINTER.
• You experience mag encoding failures.
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5: Cleaning
Cleaning the System
How to Clean
Note • Cleaning can also be performed via the Tools dialog box; see Tools on page 52.
Step 1. Place the printer power switch in the ON ( | ) position.
Step 1. When the printer LCD shows READY, hold down the Multi-Function Control Button
for five seconds.
Step 2. When the cleaning cycle is initiated, the LCD message REMOVE RIBBON THEN
CLOSE LID will display. Open the lid, remove the ribbon, and close the lid.
Feeder Cleaning
Card
Card
Feeder
Cover
Multi-Function
LCD Panel
Multi-Function
Control Button
Long Cleaning
Card
Step 3. Once the ribbon is removed and the lid is closed, the firmware will eject any card
inside the printer; then the message EMPTY FEEDER THEN CLOSE COVER
will display. Open the cover, remove the cards, and close the cover.
Step 4. Once the cards are removed and the cover is closed, the LCD will display INSERT
LONG CLEANING CARD. Insert the long cleaning card.
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Cleaning the System
Step 5. When the presence of the cleaning card is sensed, the rollers will take the card into
the printer; and the cleaning process will begin.
Step 6. When the cleaning process is completed, the printer will eject the cleaning card.
Step 7. The message INSERT FEEDER CLEANING CARD will display. Open the feeder
cover, and insert the feeder cleaning card.
Step 8. When the feeder cleaning card has been sensed by the feeder card sensor, the
message CLOSE COVER will display. Close the feeder cover.
Step 9. When feeder cleaning is complete, the message REMOVE FEEDER CLEANING
CARD will display. Open the feeder cover, remove the cleaning card, and
close the feeder cover.
Step 10. After the cleaning card is removed and the feeder cover is closed, the LCD will
display CLEANING DONE.
Step 11. You may now reload the ribbon and cards and continue printing.
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5: Cleaning
Cleaning the Printhead
Cleaning the Printhead
Use of the cleaning cards will normally do an adequate job of cleaning the printer. However,
a separate Printhead cleaning, using swabs, can remove more stubborn deposits when print
anomalies persist. To avoid deposits, only use foam-tipped swabs.
Caution • Never use a sharp object to scrape deposits from the printhead. Permanent
damage to the printhead will result
Step 1. Place the printer power switch in the OFF (O) position.
Step 2. Open the printer lid to fully to reveal the printhead mounted on the inside the cover.
Step 3. Clean the printhead by moving an alcohol-moistened swab tip side-to-side across the
printhead elements. Only use moderate force.
Step 4. Allow two to three minutes for the printhead to dry before closing the lid and placing
the printer power switch in the ON ( | ) position.
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Troubleshooting
Introduction
The objective of troubleshooting is to relate a problem to an associated assembly or system
function, in order to most efficiently isolate and repair the problem. Typically, this involves
determining the failure symptom and then checking one or more possible causes of the failure.
In general, for a given failure symptom one or more possible causes are listed, with suggested
corrective action to take. These causes should be checked and corrective actions taken in the
order given; they are listed in order of likelihood and complexity.
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6: Troubleshooting
Troubleshooting Procedures
Troubleshooting Procedures
LCD Panel Warnings and Error Messages
The following tables show causes and solutions to symptoms related to improper operation.
Check the table when experiencing any loss of operation or print quality.
PANEL WARNINGS (printer will still operate)
Problem / Symptom
Description or Cause
Possible SolutionNote
CHECKING RIBBON
Printer is determining type of ribbon
installed.
No action required -- status message
only.
CLEAN PRINTER
Printer cleaning required.
Refer to Cleaning the System on
page 73.
CLOSE LID
The lid is open.
Make sure that the lid is completely
and securely closed.
ENCODING ERROR
May be incorrect card type.
Check that you are using the correct
magnetic card type (for low or high
coercivity encoding).
INVALID MAGNETIC DATA
The magnetic data may be invalid.
Check data format.
Note: If the problem persists, contact Technical Support; see Worldwide Support on page 121.
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Troubleshooting Procedures
ERROR MESSAGES (printer will not operate)
Problem / Symptom
Description or Cause
Possible SolutionNote
CHECK RIBBON
Wrong type of ribbon may be
installed. Ribbon for P1XX or ZXP3
will not work.
Install proper ribbon.
Ribbon may be improperly installed.
Reload ribbon cartridge. Refer to
Loading Ribbon Cartridge on
page 32.
COMMAND ERROR
A command error occurred.
Reset the Printer, and try printing the
card again.
COVER OPEN
The cover is open.
Make sure that the cover is
completely and securely closed.
LID OPEN
The lid is open.
Make sure that the lid is completely
and securely closed.
MECHANICAL ERROR
Check that you are using the correct
card type.
See Technical Specifications on
page 87.
Check that the ribbon is loaded
correctly.
Refer to Loading Ribbon Cartridge
on page 32 for details.
Check for a card jam in the card
feed module.
Power off the printer, open the lid,
release the card feeder by pressing
the finger tab lever to the left of the
card thickness adjustment (arrow
below), lift up the card feeder, and
remove any jammed cards from the
card transport module. Note that you
may need to rotate the card transport
module by hand to access the
jammed cards.
Note: If the problem persists, contact Technical Support; see Worldwide Support on page 121.
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Troubleshooting Procedures
ERROR MESSAGES (printer will not operate)
Problem / Symptom
Description or Cause
Possible SolutionNote
MECHANICAL ERROR
(continued)
The card feeder feeds two cards
completely onto the card feed
module.
Calibrate the Card Load Sensor via
the !SAP 1 command. For command
implementation, refer to Tools on
page 52.
The card feeder partially feeds the
second card, thereby blocking card
feed module operation.
The card thickness adjustment
(arrow below) should be closed one
or two clicks, one click at a time.
The card feeder does not feed a card.
This may be because two cards are
stuck together or a leading edge
is damaged.
Remove the card, fan the card stack,
and return the cards to the
card feeder.
The card feeder does not feed a card;
and it is not due to stuck-together
cards, damaged cards, or cards that
were not fanned.
The card thickness adjustment
(circled below) should be opened
one or two clicks, one click at a time.
Check for cards in the card feeder.
If no cards present, load cards; then
press the Panel Button for 1 second.
The printing job will restart.
Card did not feed.
1. Verify that the card thickness
adjustment is set to the thickness of
the cards being used.
OUT OF CARDS
2. Fan the card stack to ensure that
cards are not stuck together.
3. Remove the first card in the stack,
and check if the edge is damaged;
discard if it is.
4. Open the card thickness
adjustment one or two detent clicks.
OUT OF RIBBON
Check ribbon. May be defective or
entirely used.
Load a new ribbon cartridge. Refer
to Loading Ribbon Cartridge on
page 32 for details.
Note: If the problem persists, contact Technical Support; see Worldwide Support on page 121.
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6: Troubleshooting
Troubleshooting Procedures
Print Quality Issues
This section will help you resolve print quality problems.
The print quality is dependent on several factors. The two most important factors that will
increase your print quality are cleanliness and card stock.
To diagnose and fix print quality problems, follow the troubleshooting procedures below:
Small spots - - - - - - - - - - - - - - - - - - - - - - - - - 82
Non-printing horizontal lines (white) - - - - - - - - - - - - - 83
Pale or inconsistent results - - - - - - - - - - - - - - - - - - 84
Blurry printed image - - - - - - - - - - - - - - - - - - - - - 85
No printing - - - - - - - - - - - - - - - - - - - - - - - - - 86
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6: Troubleshooting
Troubleshooting Procedures
Example • Small spots
Small spots appear on the printed card with a non-printed area or a different color.
Possible Cause:
•
Contamination on the card surface.
Solutions:
•
Check that cards are stored in a dust free environment.
•
Use a different supply of cards.
Possible Cause:
•
Dust inside the printer and/or dirty Cleaning Roller.
Solutions:
82
•
Clean the printer. Refer to Cleaning the System on page 73.
•
Check that the protective cover was removed from the ribbon cartridge cleaning
roller. Refer to Loading Ribbon Cartridge on page 32.
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6: Troubleshooting
Troubleshooting Procedures
Example • Non-printing horizontal lines (white)
There are non-printing horizontal lines (white) on the card surfaces.
Possible Cause:
•
Ribbon cartridge is not correctly positioned.
Solutions:
•
Ensure that the ribbon is properly rolled onto the ribbon cores of the cartridge and that
there are no wrinkles in the ribbon.
•
Replace ribbon cartridge. Refer to Loading Ribbon Cartridge on page 32.
Possible Cause:
•
Printhead is dirty.
Solutions:
•
Clean the Printhead. Refer to Cleaning the Printhead on page 76.
Possible Cause:
•
Printhead elements are damaged (e.g., scratched or burnt).
Solutions:
•
Call Zebra Customer Service for Printhead replacement information; see Worldwide
Support on page 121.
Possible Cause:
•
Loose printhead data cable connection.
Solutions:
•
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Ensure that the cable connection at the Printhead is secure.
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6: Troubleshooting
Troubleshooting Procedures
Example • Pale or inconsistent results
Printing shows very pale or inconsistent results.
Possible Cause:
•
Ribbon cartridge have been stored improperly or is damaged.
Solution:
•
Change ribbon cartridge, and print again. Refer to Loading Ribbon Cartridge on
page 32.
Possible Cause:
•
Cards may not meet specifications. Refer to Technical Specifications on page 87.
Solution:
•
Use a different supply of cards.
Possible Cause:
•
Dust or embedded contamination on elements of the Printhead.
Solution:
•
Clean the Printhead. Refer to Cleaning the Printhead on page 76.
Possible Cause:
•
Printing on wrong side of writable back cards.
Solution:
•
Reverse direction of cards in feeder.
Possible Cause:
•
Improperly adjusted print intensity/density.
Solution:
• Adjust the print intensity/density. Refer to Image Control on page 67.
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Troubleshooting Procedures
Example • Blurry printed image
Printing shows blurry printed image.
Possible Cause:
•
Ribbon cartridge may not be correctly positioned.
Solution:
•
Check that the ribbon is properly rolled onto the ribbon cores of the cartridge, with
no wrinkles.
•
Replace ribbon cartridge, making sure it locks in place, and print again. Refer to
Loading Ribbon Cartridge on page 32.
Possible Cause:
•
Ribbon may not be synchronized on the correct color panel position.
Solution:
•
Open lid, then close lid to synchronize ribbon.
Possible Cause:
•
Cards may not meet specifications. Refer to Technical Specifications on page 87.
Solution:
•
Use a different supply of cards.
Possible Cause:
•
Dust or embedded contamination inside the printer.
Solution:
•
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Clean the Rollers and the Printhead. Refer to Cleaning the System on page 73 and
Cleaning the Printhead on page 76 respectively.
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6: Troubleshooting
Troubleshooting Procedures
Example • No printing
No printing on the card.
Possible Cause:
•
Ribbon cartridge may not be installed in the printer.
Solution:
•
Check for ribbon cartridge in the printer. Refer to Loading Ribbon Cartridge on
page 32.
Possible Cause:
•
Cards may not meet specifications. Refer to Technical Specifications on page 87.
Solution:
•
Use a different supply of cards.
Possible Cause:
•
Cable on Printhead may be disconnected.
•
Printhead elements may be scratched or burnt.
Solution:
•
86
Call Service for Printhead repair or replacement information; see Worldwide Support
on page 121.
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7
Technical Specifications
Specifications
Specifications are provided for reference and are based on printer tests using Zebra brand
consumables. Results may vary in actual application settings or when using other than
recommended Zebra supplies. Zebra recommends always qualifying any application with
thorough testing.
Standard Features
•
Eco-Friendly Load-N-Go™ drop-in ribbon ZXP Series 1 cartridges
•
ZRaster™ host-based image processing
• Auto calibration of ribbon
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•
USB connectivity
•
Microsoft Certified Windows drivers
•
Energy Star Certified
•
Print Touch NFC tag for online Printer documentation access
•
100 card covered feeder (30 mil)
•
50-card capacity integrated flip-out card output hopper (30 mil)
•
16-character LCD operator control display
•
300 dpi (11.8 dots/mm) print resolution
•
Two-year warranty on printer
•
Two-year (unlimited passes) original printhead
•
One-year hot swap (U.S. only)
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7: Technical Specifications
Specifications
Printing Specifications
•
Dye-sublimation thermal transfer direct to card
•
Full color or monochrome printing
•
Single-sided printing
•
500 cph monochrome single-sided
•
120 cph single-sided YMCKO
•
Edge-to-edge printing on standard CR-80 media
Printing Throughput
Printing throughput (cards per hour) based on click to drop printing, average print
coverage, with USB connectivity. Times may vary depending on the computer and
other configurations.
•
500 cph monochrome single-sided
•
120 cph single-sided YMCKO
Encoding Options and Specifications
•
Magnetic stripe encoder – ISO 7811 (new and re-encoded; tracks 1, 2, and 3; high and
low coercivity; stripe down; 30 mil card only; factory install only)
Optional Features
•
CardSense™ Single-Card Feed Kit, field upgradable
•
ZebraCare™ extended product warranty programs
Communications Interfaces
•
USB V2.0 (cable included) - standard
•
Built-in 10/100 Ethernet - optional, field upgradable
Card Compatibility
NOTE: For optimum print quality and printer performance, use of Zebra genuine
supplies is recommended.
88
•
Card Thickness: 10-40 mil
•
Card Size: CR-80, ISO 7810 format, Type ID-1, 2.12” (54 mm) x 3.38” (86 mm)
•
Card Material: PVC and PVC composite
•
Spot Color or monochrome print only on < 20 mil card thickness
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7: Technical Specifications
Specifications
Physical Specifications (standard model)
Printer
Height
Width
Depth
Weight
9.3"
7.9"
13.0”
11.6 lbs
(236 mm)
(200 mm)
(330 mm)
(5.3 kg)
Electrical Specifications
• Auto-switching single-phase AC power
•
Operating range: 90-132VAC and 190-264VAC RMS.
•
Frequency range : 47-63 Hz.
•
Power requirement is 100W max continuous and 607W peak (for 450 μsec)
output power
•
FCC Class A
Supplies Specifications
NOTE: The ZXP Series 1 printer is designed to work only with Zebra True Colours
ix Series, ZXP Series 1 ribbons.
•
Zebra ix Series intelligent technology automatically detects and authenticates ribbon.
•
Integrated cleaning roller included on each ribbon.
•
Media Starter Kit – 1 YMCKO ribbon, 100 30-mil PVC cards
•
Cleaning Kit: 4 print engine cleaning cards and 4 feeder cleaning cards,
1000 images/card
True Colours ix Series ZXP Series 1 Ribbon Options
Ribbon Description
YMCKO
1/2 YMCKO
Black Monochrome
White Monochrome
Eco Cartridge
Image Count
100
400
1000
500
Preventative Maintenance
Zebra recommends cleaning the printer on a regular basis using standard Zebra cleaning
supplies and parts. Go to www.zebra.com/supplies for details.
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7: Technical Specifications
Specifications
Environmental Specifications
•
Operating Temperature: 60º F to 86º F (15º C to/30º C)
•
Storage Temperature: 23º F to 131º F (-5º C to 55º C)
•
Operating Humidity: 20% to 65% non-condensing
•
Storage Humidity: 20% to 70% non-condensing
•
Media Storage:
- Temperature: 41º F to 77º F (5º C to 30º C)
- Humidity: 35% to 65% non-condensing
- Store in dark location
Agency Approvals
Zebra ZXP Series 1 Card Printer complies with following applicable directives and
standards for the ITE: Residential, Commercial & Light Industry environments
•
For US/Canada/Mexico/Australia&NZ
-
•
FCC Class A, cfr47, Part 15 Subpart J
FCC 15.257 2008, Part 15 Subpart C
Canadian STD RSS-210
NOM-ETL (Mexico)
IEC 60950-1:2005+A1:2009 Safety Standard (TUV & NRTL)
C-Tick (Australia) Electromagnetic Radiation Standard
For Europe:
- Applicable Directives and Supporting Standards:
2004/108/EC EMC Directive, EN55022:2010 Class A,
EN55024:2010, EN61000-3-2:2006+A2:2009,
EN61000-3-3:2008, 2006/95/EC LVD Directive,
EN60950-1:2006+A11:2009+A1:2010+A12:2011, CB Scheme
- RFID Enabled
Applicable Directives and Supporting Standards:
99/5/EC R&TTE Directive, EN 301 489-3 V1.4.1,
EN 300 330 V1.5.1
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7: Technical Specifications
ISO Standard Card Dimensions
ISO Standard Card Dimensions
Dimensions for Plain Card ISO Standard 7810
2.125 ± 0.002 in
(53.98 ± 0.050 mm)
Radius
0.125 in
(3.18 mm)
3.375 ± 0.010 in
(85.72 ± 0.25 mm)
0.009 ~ 0.034 in
(0.23 ~ 0.84 mm)
Dimensions for Magnetic Stripe Card ISO Standard 7811
0.623 in (15.82 mm) min
0.218 in (5.54 mm) max
MAGNETIC STRIPE
0~0.115 in (2.92 mm)
0~0.115 in (2.92 mm)
Contact Location for Smart Card ISO Standard 7816
0.757 in
(19.23 mm)
1.124 in
(28.55 mm)
0.403 in (10.25 mm)
0.782 in (19.87 mm)
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7: Technical Specifications
Compliance Information
Compliance Information
FCC Compliance Statement
This device complies with Part 15 rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits for Class A Digital
Devices, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the product manuals, may cause harmful interference
to radio communications. Operation of this equipment in a residential area is likely to cause
harmful interference, in which case the user will be required to correct the interference at his
own expense.
The user is cautioned that any changes or modifications not expressly approved by Zebra
Technologies could void the user’s authority to operate the equipment. To ensure compliance,
this printer must be used with Shielded Communication Cables.
FCC Radiation Exposure Statement (RLAN)
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment.
Important
1. The radio must be installed with a minimum 20cm separation between the user and
the antenna.
2. The radio must not be co-located or used in simultaneous transmitting condition with
another radio.
3. The host system shall have a label to indicate that the system contains a certified
module. An example is “Contains FCC ID : XXXXX , IC ID: YYYYY”.
Canadian DOC Compliance Statement
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
This Class A digital apparatus complies with Canadian ICES-003.
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7: Technical Specifications
Compliance Information
European Union and EFTA
The Class 2 RLAN may be operated in the following countries with the restrictions and
limitations indicated below.
AT
FI
LV
RO
IS
BE
FR
LT
SK
LI
BG
DE
LU
SI
NO
CY
GR
MT
ES
CH
CZ
HU
NL
SE
DK
IE
PL
GB
EE
IT
PT
Important Notice:
Operation in band 5150 – 5350 MHz shall be
restricted to indoor use.
Japanese Notification
NCC Warning Message
Brasil - Aviso da Anatel
Este equipamento opera em caráter secundário, isto é, não tem direito a proteção contra
interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência a sistemas operando em
caráter primário.
Agência Nacional
de Telecomunicações
“Este produto está homologado pela ANATEL, de acordo com os procedimentos regulamentados pela Resolução 242/
2000, e atende aos requisitos técnicos aplicados”
Para maiores informações, consulte o site da ANATEL www.anatel.gov.br
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APPENDIX A
Advanced Sharing
Printer Sharing Configurations
This section covers:
Microsoft Driver Support Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Client / Server Printer sharing support Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
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A: Advanced Sharing
Microsoft Driver Support Matrix
Supported Windows
1
Drivers Microsoft OS
One-to-One
One-to-Many
Many-to-One Many-to-Many
1 Printer 1 Host
1 Host - Many
Printers
Multiple Hosts
(Drivers) One Printer
Multiple Hosts
(Drivers) Many Printers
Yes
Yes
Yes
Yes
Yes
Windows 8 (64bit)
Yes
Yes
Yes
Yes
Yes
Server 2008 (64Bit)
Yes
Yes
Yes
Yes
Yes
Server 2008 (32Bit)
Yes
Yes
Yes
Yes
Yes
Server 2003
Yes
Yes
Yes
Yes
Yes
Windows 7 (64Bit)
Yes
Yes
Yes
Yes
Yes
Windows 7 (32Bit)
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Windows 8 (32bit)
3
4
Vista (64Bit)
Printer
2
Pooling
Yes
2
Vista (32Bit)
Yes
Windows XP
Yes
Client / Server Printer sharing support Matrix
The following Matrix shows the tested configurations between various Microsoft OS in a
shared Client / Server print environment.
Sharing Matrix
Windows OS Server
(Driver Host)
Windows OS Driver Clients
Win 8 (32Bit)
Win 8 (64Bit)
Win 7 (32Bit)
Win 7 (64Bit)
Win XP
Server 2008 64 Bit)
Yes
Yes
Yes
Server 2008 32 Bit)
Yes
Yes
Yes
Server 2003
Yes
Windows 7 64 Bit)
Yes
Windows 7 (32 Bit)
Yes
Windows XP
(All Editions)
SP 2 and above
Yes
Yes
Yes
Yes
Yes
1 Driver installed on individual Client PC’s
2 Printer Pooling Sharing not suppored.
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A: Advanced Sharing
Advanced Sharing Settings
This section covers the following Advanced Sharing Settings:
Installing and setting up a Windows 2008 Server- - - - - - - - - - - - - - - - - - - - -97
Advanced Sharing Settings for Server R2 2008 - - - - - - - - - - - - - - - - - - - - - -98
Home or Work Network Settings: - - - - - - - - - - - - - - - - - - - - - - - - - - - -98
Public Network Settings: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -99
Advanced Sharing Settings for Server 2008 - - - - - - - - - - - - - - - - - - - - 100
Advanced Sharing Settings for Windows 7 - - - - - - - - - - - - - - - - - - - - - - - - 101
Home or Work Network settings: - - - - - - - - - - - - - - - - - - - - - - - - - - - 101
Public Network Settings: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 102
Installing and setting up a Windows 2008 Server
1. Install a new server OS, Windows 2008 Server 64 bit.
2. Log in as Admin user with password.
3. Check the following services by running the command “Services.msc” from the
Start->Run menu, and make sure the following services are started/running:
a.
b.
c.
d.
SSDP Discovery –
Function discovery resource publication.
UPnP device hostDNS Client.
4. The services mentioned above should be running to ensure that the following network
settings are saved and take effect.
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A: Advanced Sharing
Advanced Sharing Settings for Server R2 2008
Home or Work Network Settings:
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Public Network Settings:
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A: Advanced Sharing
Advanced Sharing Settings for Server 2008
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Advanced Sharing Settings for Windows 7
Home or Work Network settings:
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A: Advanced Sharing
Public Network Settings:
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Appendix B
Magnetic Encoder Option
Introduction
This section contains information on the additional operations of the ZXP Series 1 Card
Printer with an optional Magnetic Encoder.
This section covers:
Encoder Settings (Driver) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Media Loading Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Magnetic Encoder Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Magnetic Encoding Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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106
106
107
105
B: Magnetic Encoder Option
Encoder Settings (Driver)
The Encoder Settings dialog box is used for setting various Magnetic Encoder parameters.
This feature is not enabled if the printer does not have the magnetic encoder option.; see
Encoding Tab on page 68 for details.
Media Loading Orientation
Caution • ONLY USE cards that comply with ISO 7810 & 7811 standards for magnetic
stripe cards. The magnetic stripe must be flush to the surface of the card to work properly.
Never use cards which have taped-on magnetic stripes.
Note • Zebra-approved HiCo & LoCo PVC cards are available; see http://www.zebra.com/
supplies for details.
When loading cards with magnetic stripes into the card feeder, please ensure that the magnetic
stripe is facing the left side of the printer, and closest to the bottom edge of the card feeder; see
Loading Cards on page 34 for details.
Magnetic Encoder Cleaning
Use the standard cleaning card process as described in Section 5, Cleaning. This cleans the
most important parts of the printer; including the Printhead, Transport Roller, and Magnetic
Stripe Encoder.
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B: Magnetic Encoder Option
Magnetic Encoding Type
ISO (Default)
The encoder reads and writes standard ISO track data formats in standard ISO track locations.
The following shows the three standard ISO tracks.
Track 1 -- 210 BPI
Track 2 -- 75 BPI
Track 3 -- 210 BPI
Each track can be encoded and decoded with ASCII characters in the standard default ISO
data formats:
Track
Density
(BPI)
Bits per
character
Character
parity
Length
(characters)
LRC
parity
Start
sentinel
End
sentinel
Start sentinel
offset
1
210
7
Odd
76
Even
%
?
0.293" (7.4 mm)
2
75
5
Odd
37
Even
;
?
0.293" (7.4 mm)
3
210
5
Odd
104
Even
;
?
0.293" (7.4 mm)
The magnetic encoder can read or encode up to 3 tracks of digital information onto CR-80
cards incorporating a HiCo or LoCo magnetic stripe in the ISO 7811 format.
Encoding for the three tracks uses the ISO 7811 format.
•
Track 1 uses 210 BPI (bits per inch) encoding in the International Air Transport
Association (IATA) format of 79 alphanumeric characters, at 7 bits per character.
• Track 2 uses 75 BPI encoding to store 40 numeric characters at 5 bits per character in
American Banking Association (ABA) format.
• Track 3 uses 210 BPI encoding of 107 numeric characters at 5 bits per character in
THRIFT format.
The ISO data formats include a preamble (all zeros), a start character, data (7-bit or 5-bit as
specified by ISO), a stop character, and a longitudinal redundancy check (LRC) character. The
7-bit data format has 6 bits of encoded data and a parity bit. The 5-bit data format has 4 bits of
encoded data and a parity bit.
The ISO data formats include a data field separator (or delimiter) that allows parsing of the
encoded track data. An example of separate data fields would be the ABA data format
(Track 2) that includes a Primary Account Number (PAN) field and an account information
field (for expiration date, country code, etc.).
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Appendix C
CardSense Single-Card
Feed Mode
Introduction
For operating the ZXP Series 1 Card Printer in single-card feed mode, the printer requires that
the operator install an optional CardSense Single-Card Feed Kit.
In the single-card feed mode, the printer will accept cards through the front slot.
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C: CardSense Single-Card Feed Mode
Installing the CardSense Single-Card Feed Kit
Step 1.
Turn printer power OFF.
Step 2.
Open the lid, and remove the ribbon cartridge.
Important • Make sure the Card Output Hopper remains closed.
Step 3.
Install the black roller. Place it between the blue clips just behind the card entry slot,
and press the roller straight down so it is fully seated.
Step 4.
While holding the roller down, turn power ON. You will hear a loud click as the
clips secure the roller.
Step 5.
At this point, let go of the roller, and then turn printer power OFF.
Step 6.
Open the Cleaning Cartridge. The new Cleaning Cartridge will contain a Cleaning
Roller with its protective wrapping.
New Cleaning
Roller with
Protective
Wrapping
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C: CardSense Single-Card Feed Mode
Step 7.
Remove the Cleaning Roller from the Cleaning Cartridge, and then remove the
protective wrapper from the Cleaning Roller,
Step 8.
Place the Cleaning Roller in the Cartridge, and close the lid.
Step 9.
The Cleaning Cartridge is held in place by two clips. While gently squeezing the
clips inward, press the cartridge into place. It will seat with a click.
Step 10. Insert the Ribbon Cartridge with the cleaning roller facing down, so the gears on the
ends of the rollers fit into the appropriate slots.
Step 11. Close the printer lid, and push down until you hear an audible click. If you can not
close the lid, the cleaning cartridge or the ribbon cartridge may be installed wrong.
Step 12. Place the printer power switch in the ON ( | ) position.
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C: CardSense Single-Card Feed Mode
Setting Up the Printer Driver
Card Setup tab allows the user to set the single-card feed mode.
To access the Card Setup tab, select Start > Devices and Printers. Right click on the Zebra
ZXP Card Printer listing, then select Printing preferences > Card Setup.
Step 1.
Make the appropriate Single Feed option selection from the Current Status
dropdown menu:
• Card feeder: The printer will attempt to a pull a card from the Card Feeder.
If the Card Feeder is empty, the printer will generate an OUT OF CARDS
error message.
• Single feeder slot: For each print job, the printer will generate an INSERT
CARD message. Any cards in the Card Feeder will not be used.
• Auto feed: The printer will attempt to feed cards from Card Feeder first. If
Card Feeder is empty, the printer will generate an INSERT CARD message.
No OUT OF CARDS error message will be generated.
Step 2.
Click the Apply button, then click the OK button.
Important • You do not have to remove the components of the Single-Card Feed Kit in
order to operate in normal mode (printing cards from the Card Feeder).
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C: CardSense Single-Card Feed Mode
Printing a Single Card
Step 1.
Cards are inserted one at a time into the slot on the front of the printer. Do not feed
more than one card at a time. Note that the card must be fully inserted before printer
turns on and accepts the card.
INSERT CARD
ZEBRA ZXP Series 1
Step 2.
The card is printed.
Step 3.
The printed card is ejected out through the same (input) slot.
Note • If single-card feeding will be the normal mode of operation, you may select that
mode through the driver software. In single-card feed mode, the card will not be printed until
the print job has been sent to the printer and the card to be printed has been inserted into the
single-card feed slot
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Appendix D
Half-Panel Ribbon
Operation
Introduction
Half-Panel YMCKO Color Ribbons are used if you do not need full color printing over the
entire surface of a card. These ribbons have half panels of YMC for ID pictures, logos, etc.,
for printing a 38mm wide window on the front of the card. The remaining panels are
full-size black resin and clear overlay so black text and protection can be applied over the
entire surface of the card. The position of the half panel is adjustable.
The command is HALF p1 where p1 sets the start position of the print window. The position
of the window is with respect to the leading edge of the card; i.e., the edge of card which exits
the printer first. To reset the driver, the command is simply HALF without the p1 parameter.
DIRECTION OF PRINT
Leading-Edge
of the Card
HALF 0
HALF 568
P1 = 0
P1 = 568
Parameters p1 ranges from -38 to 1024. Values below 0 will move the window off the leading
edge of the card, and values over 568 will move the window off the trailing edge of the card.
Note that 12 points = 1mm.
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D: Half-Panel Ribbon Operation
Setup and Operation
Step 1. Install a Half-Panel YMCKO Ribbon Cartridge; see Loading Ribbon Cartridge
on page 32.
Step 2. Configure Driver Printing Preferences:
116
a.
Select Start > Devices and Printers. Right click on the Zebra ZXP Card Printer
listing. Select Printing preferences > Card Setup.
b.
Click on the K Panel Options button (arrow above).
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D: Half-Panel Ribbon Operation
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c.
From the Black Panel Options dialog box, make the following selections
(arrows below).
d.
Click the OK button to close the Black Panel Options dialog box.
e.
Click the OK button to exit Printing Preferences.
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D: Half-Panel Ribbon Operation
Step 3. Set Driver Printer Properties:
118
a.
Select Start > Devices and Printers. Right click on the Zebra ZXP Card Printer
listing. Select Printer properties > Device Settings.
b.
Click the Tools button (arrow above). This will bring up the Tools dialog box.
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D: Half-Panel Ribbon Operation
Step 4.
Enter the half-panel command.
a.
From the Tools dialog box, type the command in the “Command to send to
printer” field to position the print window on the card; e.g., HALF 0.
Type the
command
here ...
HALF 0
... then
click the
Execute
button.
b.
Click the Execute button. If successful the printer will respond with <ACK> in
the Printer Status field directly under the “Command to send to printer” field.
c.
Click the Close button to close the Tools dialog box.
d.
Click the OK button to exit the Printer Properties.
Step 5. From your card printing application, print your card(s).
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Appendix E
Worldwide Support
For Technical Support or Repair Services, contact the appropriate facility listed below.
North America and Latin America - Technical Support
T:
E:
+1 877 ASK ZEBRA (877 275 9327)
+1 847 913 2259
[email protected]
North America and Latin America - Repair Services
Before returning any equipment to Zebra Technologies Corporation for in-warranty or out-ofwarranty repair, contact Repair Services for a Repair Order (RO) number. Mark the RO number
clearly on the outside of the box. Ship the equipment, freight prepaid, to the address listed below:
Zebra Technologies Repair Services
333 Corporate Woods Parkway
Vernon Hills, IL 60061
webform:
T:
E:
P1060728-001
www.zebra.com/repair
+1 877 ASK ZEBRA (877 275 9327)
[email protected]
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E: Worldwide Support
Europe, Middle East, and Africa - Technical Support
Language
Phone
Email
Arabic
+971 (0)46058220
[email protected]
Dutch
+31 (0)33 450 50 48
[email protected]
(UK)
+44 (0)1628 556 225
[email protected]
(Sweden)
+46 (0)8 594 709 88
[email protected]
(South Africa)
+27 (0)11 201 7712 /
0860 393272
[email protected]
French
+33 (0) 1 53 48 12 74
[email protected]
German
+49 (0) 2159 676 870
[email protected]
Hebrew
+97 236 498 140
[email protected]
Italian
+39 0 2 575 06388
[email protected]
Polish
+48 223 801 980
[email protected]
Russian
+7 495 739 5993
[email protected]
Spanish
+34 (0) 917 992 896
[email protected]
Turkish
+90 212 314 1010
[email protected]
English
For further assistance, contact:
Zebra Technologies Card Printer Solutions
Dukes Meadow
Millboard Road, Bourne End
Buckinghamshire SL8 5XF, UK
T:
F:
E:
122
+44 (0) 1628 556 025
+44 (0) 1628 556 001
[email protected]
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E: Worldwide Support
Europe, Middle East, and Africa - Repair Services
Before returning any equipment to Zebra Technologies Corporation for in-warranty or out-ofwarranty repair, contact your supplier for a Return Materials Authorization (RMA) number, or
contact one ot the following repair centers for support and instructions:
Type of repair and location Phone
Email
Depot Repair in Germany,
Austria, Switzerland
+49 (0) 2159 676 870
zebracare[email protected]
Depot Repair in France
+33 (0) 1 53 48 12 74
[email protected]
Depot and On-Site Repair in
UK and Ireland
+44 (0) 1628 556 225
[email protected]
Depot Repair in South Africa
+27 (0) 11 201 7777
-
Depot Repair in Middle East
+971 (0) 46058220
[email protected]
For further assistance, contact:
For assistance anywhere in the EMEA, contact After Sales Customer Services at:
T:
E:
P1060728-001
+ 44 (0) 177 2 69 3069
[email protected]
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E: Worldwide Support
Asia Pacific - Technical Support
Zebra Technologies Asia Pacific Pte. Ltd.
120 Robinson Road
#06-01 Parakou Building
Singapore 068913
T:
F:
E:
+65 6858 0722
+65 6885 0838
[email protected]
Asia Pacific - Repair Services
Before returning any equipment to Zebra Technologies Corporation for in-warranty or out-of
warranty repair, contact Repair Services for a Return Materials Authorization (RMA) number.
Repack the equipment in the original packing material, and mark the RMA number clearly on the
outside. Ship the equipment, freight prepaid, to either address listed below:
Zebra Technologies Asia Pacific Pte. Ltd.
No.5 Changi North Way Level 3
Singapore 498771
Agility Building
T:
F:
E:
+65 6546 2670 ext 3203 and 3204
+65 6546 5328
[email protected]
Zebra Website
http://www.zebra.com
km.zebra.com (Knowledge Base)\
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