DTX5000_SEP06
September 2006
DTX5000-R
DTX5000-T
SERVSWITCHTM FAMILY
Welcome to the ServSwitchTM Family!
Thank you for purchasing a BLACK BOX® ServSwitch DTX5000 system! We appreciate
your business, and we think you’ll appreciate the many ways that your new DTX5000
System will save you money, time, and effort.
The BLACK BOX® DTX5000 system allows desktop users to access a full computer
experience from anywhere on the corporate TCP/IP network, while maintaining the
computers securely housed in a corporate data center. This desktop experience includes
access for the desktop user to keyboard, mouse, both digital and analog video, audio and
USB mass storage devices.
This solution can be deployed as a point-to-point extender system or may over-laid on the
standard 100 Mbps/1 Gbps TCP/IP network.
The ServSwitch™ family from BLACK BOX—the one-stop answer for all your KVM
switching needs!
*
This manual will tell you all about your new ServSwitch DTX5000 system, including how
to install, operate and troubleshoot it. For an introduction to the ServSwitch DTX5000
system see Chapter 2. The ServSwitch DTX5000 product codes covered in this manual are
as follows:
DTX5000-R DTX5000-T
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SERVSWITCH DTX5000 USER GUIDE
FEDERAL COMMUNICATIONS COMMISSION
AND INDUSTRY CANADA
RADIO-FREQUENCY INTERFERENCE STATEMENTS
This equipment generates, uses, and can radiate radio-frequency energy and if not
installed and used properly, that is, in strict accordance with the manufacturer’s
instructions, may cause interference to radio communication. It has been tested and found
to comply with the limits for a Class A computing device in accordance with the
specifications in Subpart B of Part 15 of FCC rules, which are designed to provide
reasonable protection against such interference when the equipment is operated in a
commercial environment. Operation of this equipment in a residential area is likely to
cause interference, in which case the user at his own expense will be required to take
whatever measures may be necessary to correct the interference.
Changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
This digital apparatus does not exceed the Class A limits for radio noise emission from
digital apparatus set out in the Radio Interference Regulation of Industry Canada. Le
présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le
brouillage radioélectrique publié par Industrie Canada.
EUROPEAN UNION DECLARATION OF CONFORMITY
This equipment has been tested and found to comply with the limits for a Class A
computing device in accordance with the specifications in the European standard
EN55022. These limits are designed to provide reasonable protection against harmful
interference. This equipment generates, uses and can radiate radio-frequency energy, and
if not installed and used in accordance with the instructions, might cause harmful
interference to radio or television reception.
However, there is no guarantee that harmful interference will not occur in a particular
installation. If this equipment does cause interference to radio or television reception,
which can be determined by turning the equipment on and off, you can correct the
interference with one or more of the following measures:
a. Reorient or relocate the receiving antenna.
b. Increase the separation between the equipment and the receiver.
c. Connect the equipment to an outlet on a circuit different from that to which the
receiver is connected.
d. Consult the supplier or an experienced radio/TV technician for help.
2
COMPLIANCE STATEMENTS
This equipment has also been found to comply with European standards EN50082 and
EN60950.
Other Agency Approvals
USA (UL, FCC)
Canada (cUL, ICES-003)
European Union (CE)
TRADEMARKS USED IN THIS MANUAL
BLACK BOX® and the logo are registered trademarks, and ServSwitch is a trademark of
BLACK BOX Corporation.
Mac and Macintosh are registered trademarks of Apple Computer, Inc.
PS/2 is a registered trademark of International Business Machines Corporation.
Microsoft, HyperTerminal, Windows, Windows NT, and Windows XP are trademarks or
registered trademarks of Microsoft Corporation in the United States and/or other
countries.
Sun and Sun Microsystems are registered trademarks of Sun Microsystems, Inc. in the
United States and other countries.
Any other trademarks mentioned in this manual are acknowledged to be the property of
the trademark owners.
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SERVSWITCH DTX5000 USER GUIDE
1. Specifications...................................................................................................6
1.1 Factory Default Settings ................................................................................................9
2. Product Overview...........................................................................................11
2.1 Features and Benefits...................................................................................................11
2.2 Safety Precautions........................................................................................................14
3. Installation ......................................................................................................15
3.1 Getting Started .............................................................................................................15
3.2 Mounting Option..........................................................................................................15
3.3 Installation Options......................................................................................................15
4. Operations ......................................................................................................21
4.1 Overview......................................................................................................................21
4.2 Accessing the System ..................................................................................................21
4.3 The OSD ......................................................................................................................22
4.4 The Serial Interface......................................................................................................23
4.5 Configuring Network Settings .....................................................................................25
4.6 Access Control .............................................................................................................29
4.7 Flash Upgrading your ServSwitch DTX5000 System .................................................33
4.8 Restoring Factory Default Settings..............................................................................36
4.9 Resetting the ServSwitch DTX5000 System ...............................................................37
4.10 Viewing System Information.....................................................................................38
4.11 Configuring Video Input Settings..............................................................................40
4.12 Configuring the OSD Hotkey Sequence ....................................................................40
4.13 OSD Inactivity Timeout.............................................................................................42
4.14 Session Inactivity Timeout ........................................................................................43
4.15 Session Retry Settings ...............................................................................................44
5. Troubleshooting.............................................................................................47
5.1 Troubleshooting Tips ...................................................................................................47
5.2 Calling Black Box........................................................................................................49
5.3 Shipping and Packaging...............................................................................................50
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SERVSWITCH DTX5000 USER GUIDE
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SERVSWITCH DTX5000 USER GUIDE
1. Specifications
During the course of this product’s lifetime, modifications might be made to its hardware
or firmware that could cause these specifications to change without notice.
DTX5000-R Product Specifications
Network
Ethernet Standard
Ethernet II
Extension Ports
Number
1
Connectors
RJ45
User Ports
Number
PS/2: 2; USB: 4; DVI-I video: 1; audio microphone: 1; audio line
out: 1; power jack: 1
Type
PS/2, USB Type A, DVI-I video
Connectors
6-pin miniDIN, PS/2 keyboard and mouse; USB Type A, USB
keyboard and mouse; DVI-I, female; 3.5 mm stereo audio
jacks, line out and mic; 2.5 mm DC power jack.
Encryption
Type
Authenticated SSL
Update Port
Number
1
Type
Three-wire Serial interface: RX, TX, GND via 16450-compatible
UART
Connectors
9-pin D-Shell (DB9)
Dimensions
HxWxD
26.5 x 210 x 130 mm (1.04 x 8.27 x 5.12 in)
Weight
0.7 Kg (1.54 lb)
without packaging, cables, power supply and literature
Heat Dissipation
22 W/H
Power Consumption
20 W (including power supplied to USB ports)
AC-input power
100-240 V AC
AC-input current rating
1A
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CHAPTER 1: SPECIFICATIONS
DTX5000-R Product Specifications (continued)
AC-frequency
50/60 Hz
Operating Temperature
0° to 35° Celsius (32° to 95° Farenheit)
Storage Temperature
-20° to 60° Celsius (-4° to 140° Farenheit)
Transit Temperature
-30° to 60° Celsius (-22° to 140° Farenheit)
Operating Humidity
10 to 90% noncondensing
Storage Humidity
5 to 95%
Supported Hardware
Peripherals
PS/2 keyboard and mouse, USB keyboard and mouse,
speakers, microphone
Keyboard
Standard 104/105/109 keyboards for PC, Macintosh, and Sun
USB keyboards for PC, Macintosh and Sun
Default keyboard drivers are fully supported for Microsoft
Windows, MacOS, Solaris and Redhat Linux
Mouse
2-, 3-, and 5-button; scroll and tilt wheel
Mass Storage Devices
All Mass Storage Class devices that use:
SCSI Mass Storage subclass
Bulk Only Transfer Protocol
Video Resolution
CRT 1280 x 1024 @ 60 Hz
LCD 1280 x 1024 @ 60 Hz
Video Standard
DDC version 2B
Color Depth
24 Bit
Audio Standard
PC99
Audio Sampling
44.1 kHz over a single channel at a resolution of 16 bits.
Target Sync Types
(Analog output only)
Separate horizontal and vertical
Safety and
EMC Approvals and
Markings
UL, FCC, cUL, CE
DTX5000-T Product Specifications
Network
Ethernet Standard
Ethernet II
Extension Ports
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SERVSWITCH DTX5000 USER GUIDE
Number
1
Connectors
RJ45
User Ports
Number
USB: 2; DVI-I video: 1; audio microphone: 1; audio line out: 1
Type
USB Type A, DVI-I video
Connectors
USB, male; DVI-I, male; 3.5 mm stereo audio jacks, line out
and mic; 2.5 mm DC power jack.
Encryption
Type
Authenticated SSL
Dimensions
HxWxD
68 x 21 x 153 mm (2.68 x 0.83 x 6.02 in)
Weight
0.3 Kg (0.66 lb) including cables
Heat Dissipation
22 W/H
Power Consumption
6W
AC-input power
100-240 V AC
AC-input current rating
1A
AC-frequency
50/60 Hz
DC-input power
5V
DC-input current rating
1.1 A
Operating Temperature
0° to 35° Celsius (32° to 95° Farenheit)
Storage Temperature
-20° to 60° Celsius (-4° to 140° Farenheit)
Transit Temperature
-30° to 60° Celsius (-22° to 140° Farenheit)
Operating Humidity
10 to 90% noncondensing
Storage Humidity
5 to 95%
Video Resolution
CRT 1280 x 1024 @ 60 Hz
LCD 1280 x 1024 @ 60 Hz
Video Standard
DDC version 2B
Color Depth
24 Bit
Audio Standard
PC99
Audio Sampling
44.1 kHz over a single channel at a resolution of 16 bits
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CHAPTER 1: SPECIFICATIONS
Playout Buffer (jitter)
350 ms
Target Sync Types
(Analog input only)
Separate horizontal and vertical; sync on green (as used on
SGI and HP9000)
Safety and
EMC Approvals and
Markings
UL, FCC, cUL, CE
1.1 Factory Default Settings
DTX5000-R
Name
RX_<MAC address>
IP Address
192.168.13.1
Default Gateway
0.0.0.0
Netmask
255.255.255.0
OSD Hotkey Sequence
PRINT SCREEN
OSD Inactivity Timer
00 hours 10 minutes
OSD Inactivity Check
Box
Enabled
Session Inactivity Timer 00 hours 10 minutes
Session Inactivity
Check Box
Disabled
Session Retry Timeout
30 seconds
DTX5000-T
Name
TX_<MAC address>
IP Address
192.168.13.2
Default Gateway
0.0.0.0
Netmask
255.255.255.0
Video
DVI
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SERVSWITCH DTX5000 USER GUIDE
10
CHAPTER 2: PRODUCT OVERVIEW
2. Product Overview
2.1 Features and Benefits
The ServSwitch DTX5000 provides users with a full computer desktop experience from
anywhere on the corporate TCP/IP network, while maintaining the computers securely
housed in a corporate data center. This desktop experience includes access for the desktop
user to keyboard, mouse, video, audio and USB mass storage devices.
The ServSwitch DTX5000 system consists of:
•
The DTX5000-T that connects externally to the remote computer
•
The DTX5000-R that is located at the user’s desk
Figure 2-1. ServSwitch DTX5000 Basic System
DTX5000-T (Transmitter)
The DTX5000-T connects to the video, audio and USB ports of the computer and is
available as a Transmitter that attaches externally to the remote computer.
The Transmitter is attached directly to the remote computer and draws its power directly
from two USB ports on the remote computer. This removes the need for additional power
supply connections at the rack.
NOTE:
If the remote computer cannot supply the required power or if two USB connections are not available, an
external power supply can be obtained from Black Box.
The Transmitter captures, compresses and encrypts the computer’s media streams and
transmits them to the DTX5000-R (Receiver) over a standard TCP/IP network.
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SERVSWITCH DTX5000 USER GUIDE
DTX5000-R (Receiver)
The Receiver enables the desktop user’s keyboard, mouse, video, audio and mass storage
devices to connect to the ServSwitch DTX5000 system. It is available as a desktop user
station.
Automatic Connection
When the Receiver is powered up, a connection is automatically established with the
remote computer via the Transmitter. No intervention is required from the user. See
“Accessing the System” on page 21.
Ethernet addressing
The Receiver and the Transmitter are IP-addressable devices; this gives you the flexibility
to locate back-racked computers anywhere within your enterprise and at any distance from
your desktop users. The Receiver and the Transmitter use standard network protocols to
transfer data streams between the remote computer and the peripheral devices located at
the user’s desk. The ServSwitch DTX5000 system can operate on a network connection of
10 Mbps, 100 Mbps or 1 Gbps. For optimum performance a 1 Gbps connection is
recommended. For more information see Chapter 3.
Multiplatform support
The Transmitter is connected to the remote computer via USB connectors. This enables
the ServSwitch DTX5000 system to interoperate seamlessly with PC, Sun and Macintosh
target computers. PC, Sun and Macintosh USB keyboards can be connected to the
Receiver. PS/2 keyboards and mice can also be used.
You can attach the ServSwitch DTX5000 system to computers running the following
operating systems:
•
Microsoft Windows
•
Redhat Linux
•
Solaris
•
MacOS
The default keyboard drivers for these operating systems are fully supported by the
ServSwitch DTX5000 system.
Flexible installation
The Receiver can be desk mounted or mounted on the back of a monitor. Installation
requires no new drivers or software. Standard UTP cabling makes installation simple and
keeps costs low.
Security
The ServSwitch DTX5000 system supports Secure Sockets Layer (SSL) over a TCP/IP
connection. All media streams transmitted between the Receiver and the Transmitter are
encrypted. In addition, password protection is provided to control access to all
administration functions. For example, network configuration information, see “Access
Control” on page 29.
OSD
The Receiver includes an On-Screen Display (OSD) that allows you to view information
about the configuration of your ServSwitch DTX5000 system. See “The OSD” on
page 22.
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CHAPTER 2: PRODUCT OVERVIEW
Operations administration and maintenance
The Receiver incorporates a Serial Interface menu that allows you to perform
administration and maintenance tasks for both the Receiver and the Transmitter. Examples
of tasks you can perform include, configuration of network settings and firmware Flash
upgrades. See “The Serial Interface” on page 23.
Flash upgradeable
Upgrade your firmware at any time using the XMODEM or HTTP protocols to ensure that
your ServSwitch DTX5000 system is always running the most current version available.
Both the Transmitter and the Receiver are Flash upgradeable. See “Flash Upgrading your
ServSwitch DTX5000 System” on page 33.
Support for keyboards and mice
USB and PS/2 keyboards and mice are fully supported by the ServSwitch DTX5000
system. The system also allows for mix and match of USB and PS/2 peripherals. For
example, it is possible to use a USB keyboard in conjunction with a PS/2 mouse. The
default keyboard and mouse drivers of the remote computer are fully supported. This
enables the ServSwitch DTX5000 system to support 2-, 3- and 5-button mice with scrolland tilt-wheel capability. Composite mouse and keyboard devices are also supported.
USB support
The ServSwitch DTX5000 system is compatible with the USB 2.0 standard, and provides
support for low-, full- and high-speed USB devices. The Receiver provides four USB 2.0
compliant ports that can be used to access USB removable drives and CD-ROM drives,
keyboards, mice and USB hubs. Hot plugging of USB devices is supported.
NOTE:
A hub cannot be used to expand the number of USB ports available.
Virtual media
Mass storage devices, such as removable drives and external CD-ROM drives, can be
attached to the Receiver and will function as if they are directly connected to the remote
computer. Data can be both read from and written to these mass storage devices. You can
connect both a removable drive and an external drive at any one time to the Receiver.
NOTE:
It is not possible to connect two mass storage devices of the same type to the Receiver at any one time.
For example, you cannot connect two removable drives to the Receiver.
The transfer speed between the mass storage device and the remote computer is dependant
on the Ethernet network. A 1 Gbps connection is required for high-performance virtual
media transfer. The system is capable, however, of operating over a 100 Mbps Ethernet
connection. By default, 20 per cent of the available connection bandwidth is allocated to
virtual-media transfer.
The following mass storage devices are supported:
•
Removable drives
•
External USB hard drives
•
External USB CD-ROM drives
Hot plugging of USB mass storage devices is supported.
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SERVSWITCH DTX5000 USER GUIDE
NOTE:
The ServSwitch DTX5000 system supports the default drivers for mass storage devices.
Audio
The ServSwitch DTX5000 system supports CD-quality stereo from the remote computer
to peripheral speakers, and mono-quality audio from a peripheral microphone to the
remote computer.
Video
Video of 24-bit color depth up to a resolution of 1280 x 1024 at 60 Hz is supported by the
ServSwitch DTX5000 system. Both CRT and flat-panel LCD monitors are supported, and
can be connected to the ServSwitch DTX5000 system via a DVI-I video connector. VGA
monitors can be attached to the system by using a DVI to VGA adaptor. The system
supports DDC version 2B.
Reduced Total Cost of Ownership (TCO)
The ServSwitch DTX5000 system delivers significantly lower TCO when compared to
traditional distributed computer systems. Centralized maintenance enables greater security
and convenience as well as reduced workplace disruption and down-time. IT
administration costs are also significantly reduced by housing all PCs in one central
location. Relocating the computer away from the user frees up valuable office space and
reduces desktop power and heating, ventilation and air conditioning (HVAC)
requirements.
2.2 Safety Precautions
To avoid potential video and/or keyboard problems when using Black Box products:
•
If the building has 3-phase AC power, ensure that the computer and monitor are on
the same phase. For best results, they should be on the same circuit.
To avoid potentially fatal shock hazard and possible damage to equipment, please observe
the following precautions:
•
Do not use a 2-wire extension cord in any Black Box product configuration.
•
Test AC outlets at the computer and monitor for proper polarity and grounding.
•
Use only with grounded outlets at both the computer and monitor. When using a
backup Uninterruptible Power Supply (UPS), power the computer and the
Transmitter off the same supply.
NOTE:
The AC inlet is the main disconnect.
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CHAPTER 3: INSTALLATION
3. Installation
3.1 Getting Started
Before installing your ServSwitch DTX5000 system, refer to the list below to ensure that
you have all the items necessary for installation.
Needed to install the ServSwitch DTX5000 system
•
•
•
•
•
•
•
DTX5000-R Receiver
DTX5000-T Transmitter
External power supply for the Receiver
IEC power cord
ServSwitch DTX5000 Quick Installation Guide
UTP cable (not supplied)
Three-wire serial cable or null modem cable (not supplied)
Needed for non-standard installations
To connect a VGA monitor to the Receiver:
•
A DVI to VGA adaptor (not supplied)
To connect the Transmitter to a remote computer that has VGA video output:
•
A VGA to DVI-I adaptor (not supplied)
To connect the Transmitter to a remote computer that has DVI-D video output:
•
A DVI-D to DVI-I adaptor (not supplied)
3.2 Mounting Option
The Receiver features the following mounting option that allows you to adapt easily to
most work environments:
•
Mounting to the rear of a flat-panel monitor via a mounting plate accessory
NOTE:
Mounting accessories are ordered separately. Contact Black Box for more information.
3.3 Installation Options
CAUTION:
To reduce the risk of electric shock or damage to your equipment,
disconnect the power from the Receiver by unplugging the power supply from the electrical outlet.
CAUTION:
To reduce the risk of electric shock or damage to your equipment,
power up the remote computer and the Receiver in the sequence described in the following procedures.
You can install the ServSwitch DTX5000 system in one of two ways:
1. Point-to-point
2. Networked
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SERVSWITCH DTX5000 USER GUIDE
Point-to-point installation
The following instructions will enable you to install your ServSwitch DTX5000 system in
a point-to-point configuration. In a point-to-point configuration no administrator setup of
the Transmitter or the Receiver is required. This enables you to install the system quickly,
directly out-of-the-box. However, if you choose the point-to-point configuration you can
install only one Transmitter and Receiver pair on a subnet. If you use this configuration
you must also locate both the Transmitter and the Receiver on the same subnet.
Figure 3-1. Point-to-point Installation
To connect the Transmitter:
1.
2.
Power down the remote computer.
Connect the video connector on the Transmitter to the appropriately labeled port on
the back of the computer.
NOTE:
A VGA-only computer can be connected to the Transmitter using a VGA to DVI-I adaptor.
You must configure the Transmitter’s video settings for VGA through the Serial Interface menu.
For more information see “Configuring Video Input Settings” on page 40.
3.
The Transmitter has two USB connectors. Connect each of these connectors to a corresponding USB port on the remote computer.
4. Connect the Transmitter’s audio and microphone connectors to the appropriately
labeled ports on the back of the computer.
5. Connect the UTP cable to the Transmitter’s RJ45 connector.
6. Power up the computer.
7. Route the other end of the UTP cable to the location you have chosen for the
Receiver. If necessary you can extend the UTP cable via junctions or a hub - subject
to normal Ethernet cabling practices.
The Transmitter draws electrical power from two USB ports on the remote computer. One
USB port is not sufficient to power the Transmitter. If you have only one USB port on
your remote computer, you will need to order an external power supply for the Transmitter
from Black Box
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CHAPTER 3: INSTALLATION
.
USB
Video
Mic
Line out
Figure 3-2. Transmitter
To connect the Receiver:
1.
2.
3.
Connect your keyboard, monitor, mouse and other peripherals cables to the appropriately labeled ports on the back of the Receiver.
Connect the UTP cable to the RJ45 port on the back of the Receiver.
Power up the Receiver. A connection will be automatically established with the
remote computer.
NOTE:
VGA monitors can be connected to the Receiver by using a DVI-I to VGA adaptor.
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SERVSWITCH DTX5000 USER GUIDE
Microphone
Receiver
Speakers
External
Power
Supply
Serial
PS/2
Local Peripherals
attached via USB
Remote
PC
Transmitter
Figure 3-3. Receiver and Transmitter Installation
Connecting Power
The Receiver features an external power supply. A DC power jack is located on the rear of
the Receiver.
NOTE:
Use only the power supply provided by Black Box.
To connect power to the Receiver:
1.
2.
3.
Plug the external power supply’s 2.5mm connector into the DC power jack on the
rear of the Receiver.
Connect the detachable IEC power cord to the power supply.
Plug the IEC power cord into an appropriate wall outlet.
Networked Installation
The following instructions will enable you to install your ServSwitch DTX5000 system in
a networked configuration. In this installation, the Transmitter and the Receiver are both
connected to an Ethernet network. Communication between the Transmitter and the
Receiver takes place over IP.
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CHAPTER 3: INSTALLATION
A networked installation enables you to:
•
Install multiple ServSwitch DTX5000 systems on the same subnet
•
Locate a Transmitter on a different subnet from the Receiver
Figure 3-4. Networked Installation
The ServSwitch DTX5000 system has been pre-configured with factory-default network
settings. If you install only one ServSwitch DTX5000 system on a subnet, you do not need
to change these default network settings. If you install more than one system on the same
subnet, you will need to re-configure the default network settings. This can be done via the
serial port. See “The Serial Interface” on page 23.
Table 1.1: Default network settings
Component
IP Address
Type
Default Gateway Subnet Mask
Receiver
192.168.13.1
static
0.0.0.0
255.255.255.0
Transmitter
192.168.13.2
static
0.0.0.0
255.255.255.0
To install the ServSwitch DTX5000 System on a network:
1.
2.
3.
Connect the Transmitter to the remote computer as described previously in “Pointto-point installation” on page 16. Connect one end of the UTP cable to the Transmitter’s RJ45 connector. Connect the other end of the UTP cable to the Ethernet network.
Connect the Receiver to the peripherals as described above in “Point-to-point installation” on page 16. Use a length of UTP cable to connect the Receiver to the Ethernet
network via the RJ45 connector on the rear of the Receiver.
Power up the Receiver. A connection will be automatically established with the
remote computer.
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SERVSWITCH DTX5000 USER GUIDE
4.
Use the Serial Interface to re-configure the network settings for the Transmitter. For
more information on how to do this see, “Configuring Network Settings” on page 25.
NOTE:
If the Receiver and Transmitter are to be located on different subnets, configure their network settings
before you connect to the network.
NOTE:
If there are already Transmitter/Receiver pairs operating on the subnet, set the network configurations of
new Transmitter/Receiver pairs before connecting them to the network.
5.
6.
20
Use the Serial Interface to re-configure the network settings for the Receiver. For
more information on how to do this see, “Configuring Network Settings” on page 25.
Repeat this procedure for each Transmitter and Receiver pair you wish to install on
the network.
CHAPTER 4: OPERATIONS
4. Operations
4.1 Overview
Operating a computer through the ServSwitch DTX5000 system is no different than
working directly connected to your computer. All peripherals operate as if directly
connected, even though the computer is located at a distance. When you power up the
Receiver, a connection is automatically established with the computer.
While the default settings of your ServSwitch DTX5000 system will work with most
systems, you may choose to change settings to better fit your system. Internal settings such
as connection settings and hotkey sequences can be configured via the Serial Interface.
See “The Serial Interface” on page 23. You can also upgrade the ServSwitch DTX5000
system via the Serial Interface. The On-Screen Display (OSD) displays system settings
and information about your connected Transmitter.
LED Identification
Front panel
There are two blue LEDs on the front panel of the Receiver. The PWR LED will light up
when the Receiver has been powered up. The ACTIVE LED will light up when the
Receiver has established a connection with the Transmitter.
Rear panel
Two LEDs are built into both the RJ45 connector on the rear of the Receiver, and into the
RJ45 connector on the Transmitter. The following table illustrates their operation:
Table 3.1: RJ45 Connector LEDs
LED
LED 1
Indication
Meaning
Green static
Linked at 1 Gbps
Green flashing
Linked at 10 Mbps/100 Mbps
Green off
No Link
Yellow static
Linked but no activity
Yellow flashing
Transmit/receive activity
LED 2
4.2 Accessing the System
When the Receiver is powered up, it will automatically initiate a connection with the
remote computer.
To access the remote computer:
1.
2.
3.
Power up the Receiver.
A series of messages will be displayed on the screen to inform you of the progress of
the connection.
You will be able to interact with the remote computer as if it were located at your
desk.
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SERVSWITCH DTX5000 USER GUIDE
NOTE:
If the remote computer has been powered down, the Receiver will not be able to establish a connection.
4.3 The OSD
The Receiver incorporates an On-Screen Display (OSD) that allows you to view
information about the configuration of your ServSwitch DTX5000 system.
To access the OSD:
Press Print Screen.
If you wish, you can designate a different key or combination of keys (hotkeys) to access
the OSD. See “Configuring the OSD Hotkey Sequence” on page 40.
NOTE:
The OSD will clear after a defined period of inactivity. To reactivate the OSD, enter a valid hotkey sequence.
See “OSD Inactivity Timeout” on page 42.
Displaying system information using the OSD
The OSD enables you to display the firmware release of the Receiver and the Transmitter.
For optimum performance, keep your firmware current. For more information, see “Flash
Upgrading your ServSwitch DTX5000 System” on page 33. The OSD also enables you to
view the IP address and MAC address of both the Receiver and the Transmitter.
To display system information:
1.
Press Print Screen. The Information dialog box will appear. By default, the Information dialog box displays system information for your Receiver.
Figure 4-1. The Information dialog box
2.
3.
22
Click the Remote radio button to view system information for your Transmitter. The
Information dialog box will update to display system information for your
Transmitter.
Click the Local radio button to view the system information for your Receiver again.
CHAPTER 4: OPERATIONS
If there is no Transmitter connected, the Remote radio button option will display as No
Target.
Figure 4-2. No Transmitter connected
To dismiss the OSD:
On the keyboard, press ESC or use the mouse to click the ‘X’ button on the top right-hand
corner of the OSD dialog box.
4.4 The Serial Interface
The Receiver incorporates a Serial Interface that allows you to:
•
Configure network settings for the Receiver
•
Configure network settings for the Transmitter
•
Set or change passwords
•
Upgrade your firmware for the Receiver and Transmitter
•
Reset to factory defaults
•
Configure hotkeys
•
Set a session time-out value
•
Configure the OSD inactivity timer
Accessing the Serial Interface
You can access the Serial Interface via the serial port on the back of the Receiver. All
terminal commands are executed through a terminal or PC running HyperTerminal®
emulation software or equivalent.
By default, two passwords are required to access the ServSwitch DTX5000 system via the
Receiver. One password controls access to the Receiver, the other password controls
access to the Transmitter. In both cases, the default password is “password”. For
information on how to change the default password, see “Access Control” on page 29.
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SERVSWITCH DTX5000 USER GUIDE
Items needed to access the Serial Interface
•
•
•
Networked computer with a serial port
Null-modem serial cable (male DB9) or three-wire serial cable
HyperTerminal emulation software or equivalent
To access the Serial Interface:
1.
2.
3.
4.
Connect one end of the serial cable to the serial port on the back of the Receiver.
Connect the other end of the serial cable to the serial port of your PC.
Launch HyperTerminal.
Configure the HyperTerminal session for 57600 bits per second, 8 data bits, no parity,
1 stop bit and no flow control.
NOTE:
Software (XON/XOFF) flow control is supported. However, it should not be used when using XMODEM.
Figure 4-3. Com1 Properties
5.
6.
24
Confirm the HyperTerminal settings.
Press Enter to display the Serial Interface menu. The Appliance Selection Menu will
be displayed.
CHAPTER 4: OPERATIONS
Figure 4-4. Appliance Selection Menu
7.
8.
Select Receiver or Transmitter. You will be prompted to enter a password.
Type the password and press Enter.
NOTE:
If there is no Transmitter connected to the Receiver, an error message will display and you will be returned
to the Appliance Selection Menu.
Navigating the Serial Interface
The Serial Interface is driven by a series of simple nested menus. To navigate through the
Serial Interface, simply type the number or letter that corresponds to the option you wish
to choose and press Enter. This action will bring you to a sub-menu or to a screen where
you can make configuration changes. To exit a menu or screen and to confirm any
configuration changes you have made, type 0 (zero) and press Enter. To navigate back up
through the menus, continue to type 0 and press Enter at each screen.
4.5 Configuring Network Settings
The ServSwitch DTX5000 system is shipped with default network settings pre-configured
for your Receiver and Transmitter. For more information see“Networked Installation” on
page 18. You can re-configure the default network settings for your system using the
Serial Interface. If you wish, you can place the Receiver on a different subnet from the
Transmitter.
NOTE:
Static addressing is the only IP addressing method supported.
To configure network settings for the Receiver:
1.
2.
Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.
Choose option 1 to access the Receiver menu. If the password option is enabled, you
will be prompted for a password. See “Access Control” on page 29.
25
SERVSWITCH DTX5000 USER GUIDE
3.
Type the password and press Enter. The Receiver Main Menu will appear.
Figure 4-5. Receiver Main Menu
4.
Choose Network Configuration. The Network Configuration Menu will appear.
Figure 4-6. Receiver Network Configuration Menu
26
CHAPTER 4: OPERATIONS
5.
Choose Receiver IP Config. The Receiver IP Configuration Menu will appear. The
current network settings are visible here.
Figure 4-7. Receiver IP Configuration Menu
NOTE:
The Reset option in the Receiver IP Configuration Menu applies only to network settings.
6.
7.
8.
9.
10.
11.
12.
13.
14.
Choose Receiver IP Address.
Type a valid IP address. Press Enter to return to the Receiver IP Configuration Menu.
Choose Receiver Netmask.
Type a valid Receiver Netmask. Press Enter to return to the Receiver IP Configuration Menu.
Choose Receiver Default Gateway.
Type a valid Receiver Default Gateway. Press Enter to return to the Receiver IP Configuration Menu.
Type 0 (zero) and press Enter to return to the Network Configuration Menu.
If you made a mistake and do not wish to save the changes you made to the network
settings type C and press Enter.
To confirm your changes and apply those settings, type 0 (zero) and press Enter.
NOTE:
Changes to network configurations are applied only after you exit the Network Configuration Menu
15. If you changed the IP Address, the Receiver will now automatically reset to apply the
new network configuration. During reset, the Receiver will drop its connection to the
Transmitter. You will be automatically returned to the Appliance Selection Menu
screen. Connection will be restored.
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SERVSWITCH DTX5000 USER GUIDE
To configure network settings for the Transmitter:
NOTE:
You must also enter changes to the Transmitter IP address via the Receiver Network Configuration menu.
1.
2.
3.
Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.
Choose option 2 to access the Transmitter menu. If the password option is enabled,
you will be prompted for a password. See “Access Control” on page 29.
Type the password and press Enter. The Transmitter Main Menu will appear.
Figure 4-8. Transmitter Main Menu
NOTE:
The Reset option in the Transmitter Main Menu applies only to network settings.
4.
Choose Network Configuration. The Network Configuration Menu will appear.
Figure 4-9. Network Configuration Menu
28
CHAPTER 4: OPERATIONS
5.
Choose Transmitter IP Config. The Transmitter IP Configuration Menu will appear.
Figure 4-10. Transmitter IP Configuration Menu
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
Choose Transmitter IP Address.
Type a valid IP address. Press Enter to return to the Transmitter IP Configuration
Menu.
Choose Transmitter Netmask.
Type a valid Transmitter Netmask. Press Enter to return to the Transmitter IP Configuration Menu.
Choose Transmitter Default Gateway.
Type a valid Transmitter Default Gateway. Press Enter to return to the Transmitter IP
Configuration Menu.
Type 0 (zero) and press Enter to return to the Network Configuration Menu.
If you made a mistake and do not wish to save the changes you made to the network
settings type C and press Enter.
To confirm your changes and apply those settings type 0 (zero) and press Enter.
If you changed the IP address, the Transmitter will now automatically reset to accept
the new network configuration. During reset the Transmitter will drop the connection
to the Receiver. A system message will appear that states “Connection to the Transmitter is lost”. You will be automatically returned to the Appliance Selection
Menu screen, and the connection will be restored.
4.6 Access Control
By default, two passwords are required to access the ServSwitch DTX5000 system via the
Serial Interface. One password is for access to the Serial Interface menus that control the
Receiver. The other password is for access to the Serial Interface menus that control the
Transmitter. In both cases, the default password is “password”.
NOTE:
Each password must consist of ASCII characters and contain between 6 and 64 characters.
Access control for the Receiver
You can change the password settings for the Receiver through the Serial Interface via the
Receiver Security Configuration Menu.
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SERVSWITCH DTX5000 USER GUIDE
To access the Receiver Security Configuration Menu:
1.
2.
3.
4.
Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.
Choose option 1 to access the Receiver menu. If the password option is enabled, you
will be prompted for a password. See “Access Control” on page 29.
Type the password and press Enter. The Receiver Main Menu will appear.
Choose Security Configuration. The Security Configuration Menu will appear.
Figure 4-11. The Receiver Security Configuration Menu
To disable or enable the Receiver password:
1.
2.
3.
4.
5.
Choose Console Password on the Security Configuration Menu and press Enter. If a
password had been enabled, this action will disable the password.
If a password had been disabled, you will be prompted to enter a password.
Type the new password and press Enter.
Confirm the new password. If successful, you will see a message confirming that the
new password has been set.
To save your changes and exit the menu, type 0 (zero) and press Enter.
To change the Receiver password:
1.
2.
3.
4.
5.
30
Choose Change Console Password on the Security Configuration Menu. You will be
prompted to enter your current password.
Type your current password and press Enter. You will be prompted to enter the new
password.
Type the new password and press Enter.
Confirm the new password. If successful, you will see a message confirming that the
new password has been set.
To save your changes and exit the menu, type 0 (zero) and press Enter.
CHAPTER 4: OPERATIONS
If you lose your Receiver password:
If you lose your Receiver password, you can reset the system to the default password with
the help of Black Box Technical Support.
1. Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.
2. Choose option 1 to access the Receiver menu.
3. You will be prompted to enter your current password.
4. Type ?????? (six question marks) and press Enter. The Serial Interface will generate a code and display it to you. The code is a 16 character hex sequence. The Serial
Interface will also prompt you to enter a Key.
Figure 4-12. Password Reset Mode
5.
Contact Black Box Technical Support to obtain the Key. The Technical Support Specialist will ask you for the 16 character hex code. Read out the code exactly as it
appears on the Serial Interface. The Technical Support Specialist will now give you
another 16 character hex sequence.
6. In the Serial Interface at the Key prompt, type the 16 character hex sequence provided
to you by Black Box Technical Support. Press Enter.
7. The default password is now active.
For information on how to change your password, see “Access control for the Receiver”
on page 29.
Access control for the Transmitter
You can change the password settings for the Transmitter through the Serial Interface
using the Transmitter Security Configuration Menu.
To access the Transmitter Security Configuration Menu:
1.
2.
3.
Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.
Choose option 2 to access the Transmitter menu. If the password option is enabled,
you will be prompted for a password. See “Access Control” on page 29.
Type the password and press Enter. The Transmitter Main Menu will appear.
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SERVSWITCH DTX5000 USER GUIDE
4.
Choose Security Configuration. The Security Configuration Menu will appear.
Figure 4-13. Transmitter Security Configuration Menu
To disable or enable the Transmitter password:
1.
2.
3.
4.
5.
Choose Console Password on the Security Configuration Menu and press Enter. If a
password has been enabled, this action will disable the password.
If a password has been disabled, you will be prompted to enter a password.
Type the new password and press Enter.
Confirm the new password. If successful, you will see a message confirming that the
new password has been set.
To save your changes and exit the menu, type 0 (zero) and press Enter.
To change the Transmitter password:
1.
2.
3.
4.
Choose Change Console Password on the Security Configuration Menu. You will be
prompted to enter your current password.
Type your current password and press Enter. You will be prompted to enter the new
password.
Type the new password and press Enter.
To confirm the new password and exit the screen, type 0 (zero) and press Enter.
If you lose your Transmitter password:
If you lose your Transmitter password, you can reset the system to the default password
with the help of Black Box Technical Support.
1. Activate the serial menu as described in “Accessing the Serial Interface” on page 23.
2. Choose option 2 to access the Transmitter menu.
3. You will be prompted to enter your current password.
4. Type ?????? (six question marks) and press Enter. The Serial Interface will generate a code and display it to you. The code is a 16 character hex sequence. The Serial
Interface will also prompt you to enter a Key.
5. Contact Black Box Technical Support to obtain the Key. The Technical Support Specialist will ask you for the 16 character hex code. Read out the code exactly as it
appears on the Serial Interface. The Technical Support Specialist will now give you
another 16 character hex sequence.
32
CHAPTER 4: OPERATIONS
6.
In the Serial Interface at the Key prompt, type the 16 character hex sequence provided
to you by Black Box Technical Support. Press Enter.
7. The default password is now active.
For information on how to change your password see “Access control for the Transmitter”
on page 31.
4.7 Flash Upgrading your ServSwitch DTX5000 System
You can Flash upgrade your Receiver and Transmitter. You can Flash upgrade your
ServSwitch DTX5000 system using either XMODEM or HTTP. The Receiver and
Transmitter are upgraded separately using individual upgrade files. The upgrade files are
supplied by Black Box. For optimum system performance keep your firmware versions
current.
NOTE:
Do not use software (XON/XOFF) flow control when using XMODEM.
To Flash upgrade your Receiver using XMODEM:
1.
2.
3.
4.
5.
Download the Receiver upgrade file from Black Box.
Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.
Choose option 1 to access the Receiver menu. If the password option is enabled, you
will be prompted for a password. See “Access Control” on page 29.
Type the password and press Enter. The Receiver Main Menu will appear.
Choose Firmware Management. The Firmware Management Menu will appear.
Figure 4-14. Receiver Firmware Management Menu
6.
7.
8.
9.
Choose Receiver Flash Upgrade Via XMODEM. The connection to the Transmitter
will be dropped.
Specify the location of the upgrade file and initiate the file transfer.
When the transfer has completed, a message will display stating “Firmware update
successful. Resetting Appliance...”
The connection to the Transmitter will be restored.
33
SERVSWITCH DTX5000 USER GUIDE
NOTE:
If the Receiver determines that the upgrade file is invalid, the Receiver cancels the upgrade and maintains
the previous firmware version. A message will display indicating that the firmware upgrade has failed.
To Flash upgrade your Receiver using HTTP:
1.
2.
3.
4.
5.
Download the Receiver upgrade file from Black Box.
Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.
Choose option 1 to access the Receiver menu. If the password option is enabled, you
will be prompted for a password. See “Access Control” on page 29.
Type the password and press Enter. The Receiver Main Menu will appear.
Choose Firmware Management. The Firmware Management Menu will appear.
Figure 4-15. Receiver Firmware Management Menu
6.
7.
Choose Receiver Flash Upgrade Via HTTP. The connection to the Transmitter will be
dropped. You will be prompted to enter the URL for the upgrade file.
Enter the URL for the upgrade file using the following syntax:
http://<server ip address>[:server port]/<upgrade file path>
For example:
http://192.168.0.1:8080/RX.dld
NOTE:
If the server is set up on standard port 80, the port information can be omitted.
8.
9.
To initiate the file transfer press Enter.
When the transfer has completed, a message will display stating “Firmware update
successful. Resetting Appliance...”
10. The connection to the Transmitter will be restored.
NOTE:
If the Receiver determines that the upgrade file is invalid, the Receiver cancels the upgrade and maintains
the previous firmware version. A message will display indicating that the firmware upgrade has failed.
To Flash upgrade your Transmitter using XMODEM:
1.
34
Download the Transmitter upgrade file from Black Box.
CHAPTER 4: OPERATIONS
2.
3.
4.
5.
Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.
Choose option 2 to access the Transmitter menu. If the password option is enabled,
you will be prompted for a password. See “Access Control” on page 29.
Type the password and press Enter. The Transmitter Main Menu will appear.
Choose Firmware Management. The Firmware Management Menu will appear.
Figure 4-16. Transmitter Firmware Management Menu
6.
7.
8.
Choose Transmitter Flash Upgrade Via XMODEM.
Specify the location of the upgrade file and initiate the file transfer.
When the transfer has completed, a message will display stating “Firmware update
successful. Resetting Appliance...” During reset the Transmitter will drop the connection to the Receiver. A second system message will appear that states “Connection to
the Transmitter is lost”. You will be automatically returned to the Appliance Selection
Menu screen
NOTE:
If the Transmitter determines that the upgrade file is invalid, the Transmitter cancels the upgrade and
maintains the previous firmware version. A message displays indicating that the upgrade has failed.
To Flash upgrade your Transmitter using HTTP:
1.
2.
3.
4.
Download the Transmitter upgrade file from Black Box.
Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.
Choose option 2 to access the Transmitter menu. If the password option is enabled,
you will be prompted for a password. See “Access Control” on page 29.
Type the password and press Enter. The Transmitter Main Menu will appear.
35
SERVSWITCH DTX5000 USER GUIDE
5.
Choose Firmware Management. The Firmware Management Menu will appear.
Figure 4-17. Transmitter Firmware Management Menu
6.
7.
8.
Choose Transmitter Flash Upgrade Via HTTP.
You will be prompted to enter the URL for the upgrade file.
Enter the URL for the upgrade file using the following syntax:
http://<server ip address>[:server port]/<upgrade file path>
For example:
http://192.168.0.1:8080/TX.dld
NOTE:
If the server is set up on standard port 80, the port information can be omitted
9. To initiate the file transfer press Enter.
10. When the transfer has completed, a message will display stating “Firmware update
successful. Resetting Appliance...” During reset the Transmitter will drop the connection to the Receiver. A second system message will appear that states “Connection to
the Transmitter is lost”. You will be automatically returned to the Appliance Selection
Menu screen
NOTE:
If the Transmitter determines that the upgrade file is invalid, the Transmitter cancels the upgrade and
maintains the previous firmware version. A message displays indicating that the upgrade has failed.
4.8 Restoring Factory Default Settings
The Serial Interface enables you to easily restore the factory default settings of both the
Receiver and the Transmitter. For a full list of the factory default settings, see “Factory
Default Settings” on page 9.
NOTE:
Restoring factory default settings will also reset network settings. Before restoring factory default settings,
assess whether this is likely to cause conflicts with other devices on the network.
36
CHAPTER 4: OPERATIONS
To restore the Receiver factory default settings:
1.
2.
3.
4.
5.
6.
Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.
Choose option 1 to access the Receiver menu. If the password option is enabled, you
will be prompted for a password. See “Access Control” on page 29.
Type the password and press Enter. The Receiver Main Menu will appear.
Choose Restore Factory Defaults.
The Receiver will now automatically reset. You will be automatically returned to the
Appliance Selection Menu screen.
During reset the Receiver will drop the connection to the Transmitter. When reset is
complete the Receiver will restore the connection to the Transmitter using the new
settings.
To restore the Transmitter factory default settings:
1.
2.
3.
4.
5.
Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.
Choose option 2 to access the Transmitter menu. If the password option is enabled,
you will be prompted for a password. See “Access Control” on page 29.
Type the password and press Enter. The Transmitter Main Menu will appear.
Choose Restore Factory Defaults.
The Transmitter will now automatically reset. During reset the Transmitter will drop
the connection to the Receiver. A system message will appear that states “Connection
to the Transmitter is lost”. You will be automatically returned to the Appliance Selection Menu screen. The connection to the Receiver will be restored.
4.9 Resetting the ServSwitch DTX5000 System
To reset the Receiver:
1.
2.
3.
Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.
Choose option 1 to access the Receiver menu. If the password option is enabled, you
will be prompted for a password. See “Access Control” on page 29.
The Receiver Main Menu will appear.
37
SERVSWITCH DTX5000 USER GUIDE
4.
Choose Reset Appliance. The Reset Appliance Menu will appear.
Figure 4-18. Receiver Reset Appliance Menu
5.
Choose Receiver Reset to initiate the reset. A message will be displayed on the Serial
Interface that states “Resetting appliance...”. When the reset is complete, you will be
automatically returned to the Appliance Selection Menu.
To reset the Transmitter:
1.
2.
3.
4.
5.
Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.
Choose option 2 to access the Transmitter menu. If the password option is enabled,
you will be prompted for a password. See “Access Control” on page 29.
The Transmitter Main Menu will appear.
Choose Reset Appliance. The Reset Appliance Menu will appear.
Choose Transmitter Reset to initiate the reset. A message will be displayed on the
Serial Interface that states “Resetting appliance...”. During reset the Transmitter will
drop the connection to the Receiver. A second system message will appear that states
“Connection to the Transmitter is lost.” You will be automatically returned to the
Appliance Selection Menu screen.
4.10 Viewing System Information
The Serial Interface enables you to display the firmware release and details of the
Receiver and of the Transmitter.
To view Receiver system information:
1.
2.
3.
38
Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.
Choose option 1 to access the Receiver menu. If the password option is enabled, you
will be prompted for a password. See “Access Control” on page 29.
Type the password and press Enter. The Receiver Main Menu will appear.
CHAPTER 4: OPERATIONS
4.
Choose Appliance Information. The Appliance Information Menu will appear.
Figure 4-19. Appliance Information Menu
5.
Choose Receiver Appliance Information. The Receiver Appliance Information Menu
will appear.
The Receiver Appliance Information Menu screen contains the following information:
Receiver name; EID number; release version; application boot and FPGA firmware
version numbers; and the manufacturing part number. All values are read-only.
Figure 4-20. Receiver Appliance Information Menu
To view Transmitter system information:
1.
2.
3.
4.
5.
Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.
Choose option 2 to access the Transmitter menu. If the password option is enabled,
you will be prompted for a password. See “Access Control” on page 29.
Type the password and press Enter. The Transmitter Main Menu will appear.
Choose Appliance Information. The Appliance Information Menu will appear.
Choose Transmitter Appliance Information. The Transmitter Appliance Information
Menu will appear.
39
SERVSWITCH DTX5000 USER GUIDE
The Transmitter Appliance Information Menu screen contains the following information:
Transmitter name; EID number; release version; application boot and FPGA firmware
version numbers; and the manufacturing part number. All values are read-only.
4.11 Configuring Video Input Settings
You can configure the video input to the Transmitter as VGA or DVI.
To configure video input settings:
1.
2.
3.
4.
Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.
Choose option 2 to access the Transmitter menu. If the password option is enabled,
you will be prompted for a password. See “Access Control” on page 29.
Type the password and press Enter. The Transmitter Main Menu will appear.
Choose Console Settings. The Console Settings Menu will display. The current video
input setting is displayed beside menu item 1. Target Video - DVI/VGA.
Figure 4-21. Transmitter Console Settings Menu
5.
6.
7.
To toggle between DVI or VGA, choose menu item 1. Target Video - DVI/VGA.
The updated setting will be displayed beside 1. Target Video - DVI/VGA.
To save your changes and exit the menu, type 0 (zero) and press Enter.
4.12 Configuring the OSD Hotkey Sequence
To change the hotkey sequence that activates your OSD:
1.
2.
3.
40
Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.
Choose option 1 to access the Receiver menu. If the password option is enabled, you
will be prompted for a password. See “Access Control” on page 29.
Type the password and press Enter. The Receiver Main Menu will appear.
CHAPTER 4: OPERATIONS
4.
Choose Console Settings. The Console Settings Menu will appear. Your currently
selected OSD hotkey sequence is displayed beside menu item 1. OSD Hotkey
Figure 4-22. Receiver Console Settings Menu
5.
Choose OSD Hotkey. The OSD Hotkey Menu will appear. This menu shows you the
hotkey sequences that you can choose from. The current hotkey sequence is indicated
by an asterisk symbol *.
Figure 4-23. OSD Hotkey Menu
6.
7.
Type the number that corresponds to the hotkey sequence you wish to apply and press
Enter.
To confirm your selection and exit the screen, type 0 (zero) and press Enter.
41
SERVSWITCH DTX5000 USER GUIDE
Table 3.2: OSD Hotkey Sequences
Hotkey Sequences
All
Print Screen (Default)
Ctrl + Ctrl (L - R)
Ctrl + Ctrl (L)
Ctrl + Ctrl (R)
Alt + Alt (L - R)
Alt + Alt (L)
Alt + Alt (R)
Shift + Shift (L - R)
Shift + Shift (L)
Shift + Shift (R)
Scroll-lock + Scroll-lock
4.13 OSD Inactivity Timeout
By default, the Receiver is configured to dismiss the OSD after an inactivity period of 10
minutes. To reactivate the OSD, you must enter a valid OSD hotkey sequence. See
“Configuring the OSD Hotkey Sequence” on page 40.
Using the Serial Interface, you can modify the default configuration. You can disable the
OSD timeout or you can change the timeout period to any value between zero minutes and
10 hours. Setting the timeout period to 0 means that the OSD will not timeout. The
maximum timeout period that can be configured is 9 hours and 59 minutes.
NOTE:
You can dismiss the OSD at any time by pressing ESC.
To change the OSD timeout period:
1.
2.
3.
42
Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.
Choose option 1 to access the Receiver menu. If the password option is enabled, you
will be prompted for a password. See “Access Control” on page 29.
Type the password and press Enter. The Receiver Main Menu will appear.
CHAPTER 4: OPERATIONS
4.
Choose Console Settings. The Console Settings Menu will appear. The current OSD
Timeout configuration is displayed beside menu item 2. OSD Inactivity Timer.
Figure 4-24. Receiver Console Settings Menu
5.
Choose OSD Inactivity Timer. The OSD Inactivity Timer Menu will appear.
Figure 4-25. OSD Inactivity Timer Menu
6.
7.
8.
Choose Inactivity Time. You will be prompted to enter a timeout period in the format
HH:MM. The maximum timeout period you can enter is 9 hours and 59 minutes
(09:59).
Type the timeout period and press Enter.
To confirm your selection and exit the screen, type 0 (zero) and press Enter.
NOTE:
To disable the OSD timeout, choose Disable in the OSD Inactivity Timer Menu.
4.14 Session Inactivity Timeout
If you wish, you can configure the Receiver to terminate the connection with the
Transmitter if the user has not interacted with the Receiver for a defined period of time.
The maximum timeout period you can set is 9 hours and 59 minutes.
43
SERVSWITCH DTX5000 USER GUIDE
To enable Session Inactivity Timeout:
1.
2.
3.
4.
5.
Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.
Choose option 1 to access the Receiver menu. If the password option is enabled, you
will be prompted for a password. See “Access Control” on page 29.
Type the password and press Enter.The Receiver Main Menu will appear.
Choose Console Settings. The Console Settings Menu will appear. The current Session Inactivity Timeout configuration is displayed beside menu item 3. Session Inactivity Timer.
Choose Session Inactivity Timer. The Session Inactivity Timer Menu will appear.
Figure 4-26. Receiver Session Inactivity Timer Menu
6.
7.
To toggle between Disabled and Enabled, choose Enable/Disable.
To confirm your selection and exit the screen, type 0 (zero) and press Enter.
NOTE:
The default Session Inactivity Timeout period is 10 minutes.
To change the Session Inactivity Timeout period:
1.
2.
3.
4.
Choose Session Inactivity Timer. The Session Inactivity Timer Menu will appear.
Choose Inactivity Time. You will be prompted to enter a timeout period in the format
HH:MM. The maximum timeout period you can enter is 9 hours and 59 minutes.
Type the timeout period and press Enter.
To confirm your selection and exit the screen, type 0 (zero) and press Enter.
4.15 Session Retry Settings
The ServSwitch DTX5000 system is designed to automatically establish a connection
between the Receiver and the remote computer. By default, if the Receiver cannot
immediately establish a connection with the remote computer it will retry every 30
seconds until a connection is successfully established. You can change the default session
retry settings using the Serial Interface.
44
CHAPTER 4: OPERATIONS
To access the Session Retry Menu:
1.
2.
3.
4.
5.
Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.
Choose option 1 to access the Receiver menu. If the password option is enabled, you
will be prompted for a password. See “Access Control” on page 29.
Type the password and press Enter. The Receiver Main Menu will appear.
Choose Console Settings. The Console Settings Menu will appear.
Choose Session Retry. The Session Retry Menu will appear.
Figure 4-27. Session Retry Menu
To change the retry settings:
1.
2.
3.
4.
Access the Session Retry Menu via the Serial Interface as described above.
To change the time interval between retry attempts, choose Session Retry Timeout
Seconds. You will be prompted to enter a new timeout value in SS (seconds) format.
Type a value between 10 and 60 (inclusive) and press Enter.
To confirm your selection and exit the screen, type 0 (zero) and press Enter.
45
SERVSWITCH DTX5000 USER GUIDE
46
CHAPTER 5: TROUBLESHOOTING
5. Troubleshooting
5.1 Troubleshooting Tips
No power status light on Receiver
•
•
Verify that the power supply is plugged in correctly.
Ensure that the power cable from the Black Box-supplied power supply is securely
plugged into the Receiver.
No video on monitor attached to Receiver
•
•
•
•
•
•
•
•
•
•
Verify that the monitor attached to the Receiver has power.
Ensure that the video cable from the monitor is securely plugged in to the correct
connector on the Receiver.
Verify that the remote computer is powered.
Confirm that a network connection exists between the Transmitter and Receiver.
Confirm that the IP address used by the Transmitter has not been assigned to a second
device on the network.
Confirm that the IP address used by the Receiver has not been assigned to a second
device on the network.
Verify that the Transmitter is drawing sufficient power from the USB connections on
the remote computer and that it has booted correctly:
•
If the green LED on the Transmitter is on, the Transmitter is drawing sufficient
power.
•
If the Transmitter cannot draw sufficient power from the remote computer you
will need to obtain an external power supply unit for the Transmitter from Black
Box. If connected through a USB hub, ensure that the hub can supply the necessary power.
Verify that the correct video setting has been configured in the Transmitter Serial
Interface menu:
•
If the remote computer provides DVI only video, verify that the Transmitter
Serial Interface menu has been configured for DVI. Then restart the remote
computer.
•
If the remote computer provides VGA only video, verify that the Transmitter
Serial Interface menu has been configured for VGA. Then restart the remote
computer.
The Transmitter has an internal fan. Verify that the fan is functioning.
Cycle power to the Receiver. An informational message should appear on the monitor
for a brief moment. If the message does not appear, check the monitor by plugging
the video cable from the monitor directly into the remote computer to verify that the
monitor is working and that the remote computer is generating active video. If this is
functioning, check that the display settings for your remote computer are set no
higher than a resolution of 1280 x 1024 at 60 Hz refresh rate. If the monitor does not
function correctly, replace it.
47
SERVSWITCH DTX5000 USER GUIDE
No mouse or keyboard operation from peripherals attached to Receiver
•
Ensure that the mouse and keyboard cables are connected to the correct PS/2 or USB
ports on the Receiver. Match the connector color codes (green for mouse and purple
for keyboard).
Ensure that both of the USB connectors from the Transmitter are securely connected
to the correct connectors on the remote computer.
If the remote computer can provide only one USB port for the Transmitter:
•
Use an external power supply for the Transmitter
•
Ensure that the Transmitter USB cable labeled “1” is attached the available USB
port of the remote computer
Ensure that the correct keyboard layout is configured on the remote computer for the
keyboard you are using.
Retest the mouse and keyboard by connecting them directly to the remote computer
and rebooting. If one does not function correctly, replace it.
•
•
•
•
No audio from speakers attached to Receiver
•
Ensure that the audio cable is securely plugged into the line-out port of the remote
computer (should be color-coded green).
Ensure that the speaker cable is securely plugged into the line-out port of the
Receiver.
Verify that the speakers are powered.
Retest the speakers by connecting them directly to the remote computer. If they do
not function correctly, replace them.
•
•
•
Poor video quality on monitor attached to Receiver
•
•
Reset video by pressing <F11>.
Ensure that the video cable from the monitor is securely plugged in to the correct
connector on the Receiver.
Check the video quality using a different monitor.
•
No response from USB mass media device attached to the Receiver
•
Ensure that the mass media device is directly connected to one of the USB connectors
on the Receiver. If the mass media device is connected to the Receiver via a USB
hub, it will not be possible to access it.
Ensure that the mass media device is securely plugged in to the correct connector on
the Receiver.
Ensure that both of the USB connectors from the Transmitter are securely connected
to the correct ports on the remote computer.
Verify that the mass media device is functioning correctly by attaching it to the USB
port on another computer. If the mass media device is not functioning correctly,
replace it.
•
•
•
48
CHAPTER 5: TROUBLESHOOTING
Slow file transfer rate from or to the USB mass media device
•
Verify that at least one of the Transmitter USB cables is connected to a high speed
USB port on the remote computer. The Transmitter will operate with either Low
Speed or Full Speed USB, but with Low Speed USB the file transfer rate will be
slower.
Connection to remote computer is lost
•
•
•
•
•
•
•
•
•
•
Verify that the network cable is securely connected to the RJ45 connector at the rear
of the Receiver.
Verify that the Receiver is linked to the network and that it is receiving data. See
“LED Identification” on page 21.
Verify that the remote computer is powered.
Ensure that both of the USB connectors from the Transmitter are securely connected
to the correct connectors on the remote computer.
Verify that the Transmitter is drawing sufficient power from the USB connections on
the remote computer and that it has booted correctly:
•
If the green LED on the Transmitter is on, the Transmitter is drawing sufficient
power.
•
If the Transmitter cannot draw sufficient power from the remote computer you
will need to obtain an external power supply unit for the Transmitter from Black
Box.
The Transmitter has an internal fan. Verify that the fan is functioning.
Ping the Transmitter from another PC on the network to ensure it is connected.
Reset the Transmitter. See “Resetting the ServSwitch DTX5000 System” on page 37.
Reset the Receiver. See “Resetting the ServSwitch DTX5000 System” on page 37.
Verify that the Ethernet network is fully operational.
5.2 Calling Black Box
If you determine that your ServSwitch DTX5000 system is malfunctioning, do not attempt
to alter or repair it. It contains no user-serviceable parts. Refer to the table on the following
page for Black Box Technical Support Information.
Before contacting Black Box Technical Support, make a record of the history of the
problem. We will be able to provide more efficient and accurate assistance if you have a
complete description, including:
•
The nature and duration of the problem
•
When the problem occurs
•
The components involved in the problem
•
Any particular application that, when used, appears to create the problem or make it
worse
•
The results of any testing you have already done
49
SERVSWITCH DTX5000 USER GUIDE
5.3 Shipping and Packaging
If you need to transport or ship your ServSwitch DTX5000:
•
Package it carefully. We recommend that you use the original container.
•
If you are shipping the Receiver for repair, make sure you include its power cord and
the cables you are using with it. If you are returning the Transmitter, make sure your
include everything you received with it. Before you ship, contact Black Box to get a
Return Authorization (RA) number.
50
CHAPTER 5: TROUBLESHOOTING
Black Box Technical Support
Country
Web Site/E-Mail
Phone
Fax
US
www.blackbox.com
[email protected]
(724) 746-5500
(724) 746-0746
Austria
www.black-box.at
[email protected]
+43 1 256 98 56
+43 1 256 98 56
Belgium
www.blackbox.be
+32 2 725 85 50
[email protected]
[email protected]
[email protected]
+32 2 725 92 12
Denmark
www.blackbox.dk
[email protected]
+45 56 63 30 10
+45 56 65 08 05
Finland
www.blackbox.fi
[email protected]
+358 201 888 800
+358 201 888 808
France
www.blackbox.fr
[email protected]
+33 820 07 09 11
+33 820 05 07 09
Germany
www.black-box.de
[email protected]
+49 811 5541 110
+49 811 5541 499
Ireland
www.blackbox.co.uk
[email protected]
+353 1 662 2466
+353 1 662 2477
Italy
www.blackbox.it
[email protected]
+39 02 27 404 700
+39 02 27 400 219
Netherlands www.blackbox.nl
[email protected]
+31 30 241 7799
+31 30 241 4746
Norway
www.blackboxnorge.no
[email protected]
+47 55 300 710
+47 55 300 701
Spain
www.blackbox.es
[email protected]
+34 916590732
+34 916239784
Sweden
www.blackboxab.se
[email protected]
+46 8 44 55 890
+46 08 38 04 30
Switzerland
www.black-box.ch
[email protected]
+41 55 451 70 71
+41 55 451 70 75
UK
www.blackbox.co.uk
[email protected]
+44 118 965 6000
+44 118 965 6001
51
Doc. No. 590-611-501C
Customer Support Information:
For FREE Technical Support 24 hours a day, 7 days a week, call 724-746-5500 or fax 724-746-0746
Mailing address: Black Box Corporation, 1000 Park Dr., Lawrence, PA 15055-1018
World-Wide Web: www.blackbox.com • Email: [email protected]
© Copyright 2006. Black Box Corporation. All rights reserved.
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