2008 Technology Guide

2008 Technology Guide
Getting Help
The Technology Services Help Desk provides quick, courteous, and
comprehensive computing support on the Monroe Park and MCV
campuses. Online requests can be made 24 hours a day. Go to the
Technology Services Help Desk website to create help requests, search
the Technology Services FAQs, view Technology Alerts, find software
downloads, and more. Visit us at www.ts.vcu.edu/helpdesk for walk-up
and phone support hours.
If you need help using your computer at home or on campus:
Call the Help Desk at
(804) 828-2227, or
Send an email to
[email protected], or
Online, go to www.ts.vcu.edu/helpdesk,
Come in person to Cabell
Library, Room B-30 or
Sanger Hall Room B1-018.
A comprehensive Knowledge Base is also available online. Visit
This book was designed, laid out and edited by Kari Scott. Project managed
by Hope Adams. Contributors include: Dave Brobst, Sheila Chandler, Eric
Doersch, Joanne Einsmann, Carol Haley, Lucy Halunko, Richard John,
Bill Jones, Sam Kennedy, Steve Kuchta, Kim Kyte, Connie Lowery, Dave
Morefield, Patti Murdock, Robin Roane, and Jim Yucha. Center for Teaching
Excellence chapter by Jeff Nugent. Library chapter by Donna Coghill.
© 2008 VCU Technology Services. All Rights Reserved.
Table of
Getting Started
On and Off Campus Computing
Computer Safety and Security
Everything Else
Technology and the Libraries
Just for Students
Just for Faculty & Staff
The Center for Teaching Excellence
Policies and Procedures
Standard Disclaimer
This book contains many URLs (Uniform Resource Locator, also known as
a Web address). All of these URLs were verified and were correct when this
book was published (April, 2008). As you know, things change. Most of the
time when VCU’s Web team changes URLs, we provide a redirect so that
your browser will find the new page. But, we’re human and mistakes happen
sometimes. If you use a VCU URL and it doesn’t find the page you wanted,
there is a search engine built into the VCU home page. Enter the subject
you’re looking for into the box and chances are you will find it very easily.
There are also some cases when we list URLs that are not owned or operated
by VCU. We don’t control those sites, so they may change as well. We can
not endorse nor guarantee any information on any site that we don’t control.
If you visit a site linked from this book, and you find the link no longer works,
visit the VCU site that corresponds to that info and we will probably have
the most up-to-date off-site links on our Web site.
Throughout this manual, we’ve referenced company names and brand names
of numerous software applications and technology products that VCU either
licenses the use of or supports as part of our services to our University customers. The names of these companies, products and services are the property of
their respective owners and used here for convenience and reference.
Want To Know The Latest Info?
Technology Services is committed to giving you information when and
where you need it. We have a blog (blog.vcu.edu/tsnews), a FaceBook
page (VCU Technology Services) and we regularly Twitter (follow us at
­VCUTechServices). We post announcements in the VCU ­TelegRam
daily emails (you do read the TelegRam, right?) and we post alerts and
announcements on our web page at www.ts.vcu.edu.
How to Use This Guide................................................................2
VCU Technology Services...........................................................2
Your VCUCard..................................................................................3
Your eID and Password................................................................5
Emergency Notification..............................................................7
Technology Policies......................................................................8
Getting Help....................................................................................8
How to Use This Guide
Welcome to the third annual Technology Services Guide! We’ve
included Web addresses for many of the resources offered at VCU.
This year, we’ve included many more keywords. You’ll know a keyword
because it contains the address go.vcu.edu/(keyword). The keyword allows us to use a shorter URL so it’s easier to type. It also helps if a page
is moved, because the keyword can just be associated with the new address. Sometimes we don’t catch these changes, though, so if you find
a dead link, please let us know at [email protected] If you can’t find
information you need, you should be able to search on the Technology
Services Home Page at www.ts.vcu.edu.
We welcome your comments about information we may not have
included that you would find helpful or suggestions to make this guide
easier to use. Please email comments to [email protected]
VCU Technology Services
Technology Services is responsible for centralized academic and
administrative computing at VCU. This includes academic applications like Blackboard, administrative applications, such as eServices
and email, as well as other technology support services like research
computing, the Help Desk, and myVCU Portal. We know that technology is integral to your life. It serves as a vital and essential tool to
support the highest caliber of instruction, research, public service,
health care, and administrative activities. To best support the mission
of the University, our vision is that:
Technology resources at VCU will be available anywhere and
Technology solutions at VCU will be creative, innovative and
add value to University activities.
Technology support at VCU will maximize the use and worth of
technology tools for constituents.
Technology management at VCU will ensure that resources are
used effectively and efficiently.
We welcome your feedback about our services. If you have a comment or suggestion, please use our online suggestion box at
www.ts.vcu.edu/about/[email protected]
We read and respond to every comment or suggestion.
Your VCUCard
The VCUCard is the official identification card for Virginia Commonwealth University and the VCU Health System. While on either
campus, all students, faculty and staff are required to carry their
VCUCard. New staff may obtain their VCUCard immediately after
their department has entered them into eServices.
In addition to being your University ID, your VCUCard has a wide
variety of uses. Your VCUCard:
Facilitates 5% employee discount on dining center meals and
allows meal plan participants into the dining services facilities
B Allows access to residence halls and other campus facilities
Allows members of the University community to check out
& books from VCU libraries
c Allows access to VCU parking decks
Allows free (student) or discounted (faculty/staff ) access to
athletic events and recreational facilities
Allows staff and faculty a 10% discount at the University
Allows cardholders to ride the shuttle bus between the Monroe Park and MCV campuses
Offers banking services through Wachovia Bank that allows
you to use your VCUCard as your ATM card. Wachovia
ATMs are conveniently located around campus and are programmed to allow cash withdrawals as low as $10. For more
information, contact Wachovia Bank at (800) WACHOVIA
(922-4684) or www.wachovia.com/campuscard
RamBucks is a prepaid, stored value account that is part of the
VCUCard. It is the cashless way to pay for those countless items and
services needed in everyday campus life—both on and off campus.
The VCUCard RamBucks account provides these advantages:
Can be used at all campus food locations
Can be used to pay for a wide variety of goods and services at
over 30 off-campus locations. (for a complete list, see
Purchase drinks or snacks at on-campus vending machines
Pay for printing in computer labs and copies in the libraries
Purchase books and supplies at the on-campus bookstores and
G2GMobile Service Center
Pay for laundry in the residence halls
Pay for services at the Student Health Centers
Pay for parking at Monroe Park Campus Decks and the 8th
Street Deck on the MCV Campus
Make deposits to your RamBucks account online (www.vcucard.
com) or over the phone using a credit card (804-827-CARD), or by
mailing a check to the VCUCard office. A balance never expires.
You can view your RamBuck balances and make deposits to your
RamBucks account from the Single Sign-on link at the myVCU
Portal (my.vcu.edu), at one of the Card Systems Value Terminals
(CSVTs) located around campus or by visiting www.vcucard.com.
Parents can make deposits to a student’s RamBucks account online
(www.vcucard.com), by phone (804-827-CARD) or by mailing a
check to the VCUCard office.
Lost cards
If you lose your VCUCard, report it immediately to a VCUCard office or online at www.vcucard.com (you must sign into your account).
Although there is no fee for the initial issuance of the card, there is a
charge for a replacement card. Any unused RamBucks will be automatically transferred to your replacement card.
VCUCard Office Locations
Monroe Park Campus
Technology Administration Bldg
701 W Broad St., Lobby
(804) 827-CARD (2273)
MCV Campus
Sanger Hall, Rm B1-018
1101 E Marshall St.
(804) 628-CARD (2273)
Mailing Address is
P.O. Box 843069
Richmond, VA 23284-3069
Email & Web
[email protected]
Your eID and Password
At VCU, your eID is your universal electronic identification for
authentication to your email, myVCU Portal, Blackboard, and
eServices (the student registration/financial aid system and the faculty/staff payroll system) as well as many VCU electronic services
and web applications. Currently, your eID also gives you access to
the computers in the computer labs, the wireless network, the Help
Desk system, administrative systems, VCU Libraries, and some
departmental applications.
Your eID is automatically created as soon as you are accepted at VCU
(students) or as soon as your department enters you into eServices
(faculty and staff ). In most cases, your eID consists of a combination of your first and middle initial and your last name (which may
be truncated due to length). In the case of duplicate eIDs, numeric
characters are added. For instance, John J. Smith would have an eID
of jjsmith. Jane J. Smith might be jjsmith2.
To find your eID visit the eID Manager at eidmanager.vcu.edu. This
is the one-stop location for all things eID at VCU. In the left-hand
navigation pane you will see links for finding your eID and eID
FAQs. To find your eID, just click on the eID Finder menu item and
then click the Find link in the text. You will need to supply two of
three possible pieces of information to locate your eID. Once you
click the FIND button your eID will be displayed and you will be
able to set your password. You will need to create a strong password
(see page 36 for more about strong passwords). You will also be able
to create password challenge questions and answers that the system
will use to help you reset your password yourself in case you forget it.
If you do not remember the answers to these questions, you will need
to contact the Technology Services Help Desk at (804) 828-2227
for eID password assistance. Once you have set (or reset) your eID,
in the upper right corner of the eID Manager Welcome window you
will see the LOGIN link for logging into eID Manager. After you log
in, you can reset your password and password challenge questions at
any time.
Your Social Security Number
VCU is committed to protecting the privacy of members of the
University population and to minimizing the growing risk of identity theft by eliminating the use of Social Security Numbers (SSNs)
wherever possible. As such, VCU is issuing both students and employees alternative numbers for use where SSNs were historically
used, and limiting access to SSNs to those who have a legitimate
need to use them. Because of government regulations, there are still
some instances when Social Security numbers are required (eg, tax
reporting, financial aid applications and some external reporting), but
use of SSNs is strictly limited to only mandatory instances and only
by authorized employees.
While using a student or employee number reduces your identity theft
exposure, these numbers still allow access to your information at VCU
and should be considered private. These numbers should never be
given out freely nor posted in an public manner. More information
about what VCU is doing to limit SSN usage and how you can protect
yourself from identity theft is available at www.ts.vcu.edu/security/ssn.
How Do I Use My Email Account?
Once you’ve obtained your eID and set up your password, you can use
your VCU email account. Your email address is (your eID)@vcu.edu.
You can access email via the Web clicking on the Email link at the
top of the VCU Home Page or by logging into the myVCU portal.
More information about using email at VCU is in the next chapter.
What Else Can I Do With My eID?
Once you’ve established your eID, you can immediately begin using
eServices, the myVCU Portal and Blackboard systems. Go to my.vcu.
edu and log in with your eID and password to begin exploring. You
can get to your email and Blackboard accounts from the portal, as
well as many other electronic resources. Information about all of
these resources and more is in the next chapter.
How Do I Change My Password?
If you know your eID and password (or you set up challenge questions
when you first set your password), you can change your password by
going to eidmanager.vcu.edu and logging in. Enter your old password
and your new password twice for confirmation and press the Submit
button. If you’ve forgotten your old password and you created challenge
questions when you set up your eID and password, you can reset your
password yourself by clicking on the Forgot Password? link. If you did
not set up questions, or you’ve forgotten the answers, you can call the
VCU Technology Services Help Desk at (804) 828-2227 to get your
password reset.
Emergency Notification
Technology Services maintains many of the technologies deployed by
the University for emergency notification. These include text messaging, digital signage, computer desktop messenger client, email,
listserv, and the web. These services work to alert the community
that an event is taking place and provide additional information during and after an event. The tools can be broken into two levels:
Level 1 - Notification
Text Messaging (sign up to receive these at www.vcu.edu/alert)
Digital Signage
Desktop/Laptop Alerts
Classroom alert devices (coming Fall 2008)
Level 2 - Expanded Information
• Email (VCU email accounts)
• Listserv (Off campus audience)
• Webpage
• Media (TV, radio, & newspaper)
Level 1 alerts are quickly deployed with basic information such as
type of emergency, location and actions to take. Level 2 tools allow for expanded information, but can take longer to compose and
deploy. The final, and probably most important, component for any
emergency notification system is the person receiving the message.
In order for any system to be effective the person receiving the message must in turn notify others around them and be aware of what
is happening during any emergency event. For more information
concerning emergency notification at VCU please visit www.vcu.
edu/alert. While there you can click on the link for text messages to
sign up and be better prepared.
Technology Policies
VCU provides and maintains computing resources to support the
instruction, research, and work of its faculty, staff and students. In
order to ensure that these resources are used ethically, equitably,
and legally, VCU has established certain guidelines and policies, not
included in this book. You can read the most up-to-date policies at
www.ts.vcu.edu/policies. There’s also a list of Technology Policies in
Chapter 9 (page 87) of this book.
Getting Help
The Technology Services Help Desk provides quick, courteous, and
comprehensive computing support for students, faculty and staff.
Online requests can be made 24 hours a day. Go to the Technology
Services Help Desk website to create help requests, search Technology Services FAQs, view technology alerts; find software downloads,
and more. Visit us at www.ts.vcu.edu/helpdesk for walk-up and phone
support hours.
If you need help using your computer at home or on campus:
Call the Help Desk at (804) 828-2227, or
Send an email to [email protected], or
8 Go to www.ts.vcu.edu/helpdesk, or
N Come in person to Cabell Library, Room B-30
or Sanger Hall, Room B1-018
On and Off
Using the Network..................................................................... 10
Wired Network
Wireless Network
Virtual Private Network (VPN
Campus Laptop Ports
myVCU Portal............................................................................... 13
Your VCU Email Account.......................................................... 14
eServices........................................................................................ 18
Instructional Support................................................................ 19
Equipment Loans
Classroom Support
Test Scanning
Distance Education
Teleconference Services
Technology Training
Research Support....................................................................... 26
Software......................................................................................... 28
Computer Labs & Printing Locations.................................. 28
Ramcams....................................................................................... 30
Getting Help................................................................................. 30
Using the Network
Wired Network
All University and departmental servers and networked workstations
are linked together by the University network, VCUnet. VCUnet
extends into nearly all buildings on the Monroe Park and MCV campuses, and the University Computing Center at 900 East Main Street.
VCUnet provides access to the Internet, Internet2 and National
LambdaRail. Network Services is committed to providing a secure
and stable network and are constantly evaluating new technologies
to keep pace with the ever changing requirements of faculty, staff and
students at VCU.
Wireless Network
Wireless network access is currently available in all resident halls,
the libraries, most student areas on both campuses, and continues to
expand across VCU. Maps showing the location of the wireless access
points can be found at go.vcu.edu/wireless. More access points are being added each month. Please note that you must be on campus (or
at least near an access point) to access the VCU wireless network.
In order to access the wireless network on your laptop, you will need a
wireless card that conforms to standard 802.11b/g. Support for 802.11n
is being evaluated with a limited roll-out to begin as soon as feasible.
Most newer laptops come with the cards installed. For older laptops
that lack built-in wireless support, you can buy a wireless card at most
computer retailers.
To connect to the wireless network, open a browser while in a wireless hot zone on campus. You will automatically be directed to a
Login page. Enter your eID and password (just like using Blackboard,
myVCU or your email). Once you’ve logged in, you should be able to
access any page on the Internet. You should be aware, however, that
information sent over a wireless connection is not secure and could be
captured by a wireless eavesdropper. You should never transmit private
information using this connection.
VCU currently utilizes Clean Access to ensure the security and stability of the VCU network by requiring all residential students to submit
to a scan of their system to ensure it is properly patched and runs the
necessary antivirus/spyware software. For non-residential areas, Clean
Access is being used to authenticate a user for access to the wireless
network. At this time no non-residential users of the VCU wireless
network are required to allow Clean Access to scan their computers before being allowed access to the wireless network. Nor is Clean Access
being used for computers on the non-residential wired network.
If you are unable to connect, make sure your laptop is set up for
dynamic addressing (DHCP) by going to go.vcu.edu/dhcp. If you
need help in getting connected wirelessly, contact the Help Desk at
(804-828-2227 or visiting www.ts.vcu.edu/helpdesk.
Please note that, because they can disrupt network access, personal routers and wireless access points are not allowed under any circumstances
on VCUnet. Do not install a wireless access point, wireless printer,
Airtunes or music bridge device, or a wired hub. (Wireless keyboards,
mice, and other infrared or bluetooth devices are okay.)
Virtual Private Network (VPN)
VCU is providing a free secure remote access method for faculty and
staff who need to connect remotely to special resources on the VCU
network (eg, shared network drives and other limited access services—most resources, such as myVCU portal, Blackboard and email
do not require the VPN to access remotely). It is required that VPN
technology be used to access the special resources from a remote location. This VPN technology is Cisco AnyConnect and will work on
Window, Macintosh, and Linux computers. More information about
the VPN and how it works is at go.vcu.edu/vpn.
All faculty and staff are enabled for VPN access. Students can only
use the VPN if they have a specific VCU need and have been granted
access to it. There is a request form at go.vcu.edu/vpn to request access. Users can log onto the VPN at webvpn.vcu.edu.
Campus Laptop Ports
All general-purpose classrooms with built-in audio-visual equipment
have laptop ports installed on the podium or at the equipment cabi-
net for faculty to use while teaching. Network ports for laptops are
also located in the Student Commons, Cabell Library, and TomkinsMcCaw Library. A detailed list is available at go.vcu.edu/laptop-ports.
Many schools have added or plan to add laptop ports to their computer
labs. Please check with your school’s lab or office for local port locations.
Information about setting up your laptop for use at these public ports
can be found at go.vcu.edu/dhcp. If you need assistance, please call the
Technology Services Help Desk at (804) 828-2227.
Telephones and [email protected]
Students residing on-campus have phone service provided as part of
their residence hall contract. More information about phone service
is available at go.vcu.edu/student-phones or on page 63.
VCU Technology Services has implemented a Voice over Internet
Protocol (VoIP) telecommunications system for most faculty and
staff phone users. This service includes enhanced phone features for
all faculty and staff.
For more information regarding current telephone services, to submit a
service request, and/or view your departmental telecommunications bill
visit www.ts.vcu.edu/faq/network. To learn more about phone features,
visit www.ephones.vcu.edu. For repair and trouble reporting, contact
VCU Telecommunications Services at (804) 828-2227, option 2.
Long Distance Authorization Codes
A 6-digit authorization code is required to make long distance,
extended area, directory and/or operator assisted calls from VCU telephone lines. Faculty and staff may obtain an authorization code by
visiting go.vcu.edu/network and selecting the Long Distance Authorization Code link. Authorization codes are unique to each user and
should be kept confidential.
Long distance calling cards are also available to faculty and staff.
Visit go.vcu.edu/network and select the MCI Calling Card link to
request a calling card.
Resident students should see go.vcu.edu/student-phones for information about using their residence hall long distance service.
Assistive Technology and Phone Services
If you have questions regarding assistive technology, contact VCU
Telecommunications Services at (804) 828-4331 (voice) for assistance. For TDD and TTY services, users should call Virginia Relay
Service at (800) 828-1140 (TDD) or (800) 828-1120 (TTY).
Audio and Web Conferencing
Virginia Information Technologies Agency (VITA) provides VCU with
a modern audio and data conferencing system which offers more reliable, flexible and easy-to-use functions. The system supports voice and
data conferencing in a highly interactive environment that can include
slides, Web tours, application sharing and other features. To review the
A conference account is required to utilize any of the conferencing
services. To establish a conference account, go to www.ts.vcu.edu/
faq/network, click on Service Request, login to Remedy, and select the
Audio/Data Conferencing Card Request form. VITA bills the conferencing services, by conference account, to VCU Telecommunications
Services. The conferencing services are then billed to the applicable
department via the monthly VCU telecommunications bill.
For additional assistance, e-mail [email protected], or call Telecommunications Services at (804) 828-2227, press 2 and ask for a billing
representative. For more information on other teleconferencing options provided by VCU Technology Services see page 23.
myVCU Portal
The myVCU Portal (my.vcu.edu) is your personal, customizable,
Web-based access to Virginia Commonwealth University. Logging
into myVCU with your eID gives you quick access to campus services
and information. Most of the services described in the rest of this
chapter can be easily accessed through the myVCU portal.
The myVCU portlets* allow you to view your Blackboard courses,
send and receive email, customize your view of the VCU events
calendar, and look at your library record. Other available portlets
include local traffic information, RSS feeds and blogs (both internal
and external), Richmond events, local movie listings, stocks, weather
and many more. The number of portlets is constantly expanding to
*PortletsaretheminiaturewebapplicationsthatruninthemyVCUportalandprovidecustomized access to a variety of information.
enhance the capabilities of myVCU. Each section of the portal can
be customized by simply clicking on the word Personalize in the
portlet’s header and following the instructions.
Please feel free to give feedback, share problems, or suggest enhancements to the myVCU portal by clicking on the Leave Feedback button at the top of the myVCU portal page.
Your VCU Email Account
Your email account is created automatically as soon as you are accepted
to VCU (students) or your employment information is entered into
eServices (faculty and staff). Your email address is (your eID)@vcu.edu
(see page 5). Once you have set your eID password, you are ready to
log into your account.
All electronic correspondence from the University will be sent to your
vcu.edu email address. VCU policy does not allow mail to be automatically redirected to an outside email address and all correspondence with
students and staff is expected from your vcu.edu address.
Important updates regarding scheduled maintenance and any changes
to the email system are available at www.ts.vcu.edu.
Accessing Your Email
There are four options for accessing email: via the Lotus Notes client
software, myVCU portal, a web browser, or an IMAP client.
As this book is going to press, a software upgrade to Lotus Notes 8
is planned beginning in May, 2008. During this transition, refer to
go.vcu.edu/email for information about new features.
Via the Lotus Notes client software
The Lotus Notes client software is the recommended option for faculty/
staff to access their email. Use of the client software provides the collaboration tools needed to perform such functions as calendaring with
group calendars, scheduling meetings, reminders, repeating events,
and alarms; task scheduling and assignment to others; Sametime chat/
instant messaging with other university students, faculty, and staff, and
easy access to an archive database on a backup server. Requests for the
Lotus Notes client software installation by a member of the Email Services team can be made by contacting the Technology Services Help
Desk at (804) 828-2227 or [email protected]
During 2008-2009, upgrades to the new Lotus Notes 8 client software
will provide enhanced features such as integration with additional
components of the Lotus portfolio such as IBM Lotus Quickr for team
collaboration and file sharing, expanded instant messaging and online
meetings, and the use of Lotus Notes Widgets to enhance the desktop
Classroom training classes are held regularly for those desiring a
hands-on group training option. Training options are listed at
Via myVCU
If you log into the myVCU portal, you will find a portlet with the
most recent 25 email messages you’ve received. You can view, reply,
delete or compose messages from this portlet.
Via a web browser
VCU MailAnywhere is a web interface for accessing VCU Lotus
Notes email, calendar, and personal address book from a browser
such as Internet Explorer and Mozilla Firefox. It is the recommended
method for students to access their email.
To log into your email account with a web browser, go to:
A link can also be found from the VCU Home Page (www.vcu.edu)
by clicking on Email at the top of the page.
With the move to Lotus Notes 8, a Lite mode will be available, targeted
toward users who want just the basics or access the account via a slow
Additional Help for VCU MailAnywhere
For additional assistance with mail, click the Help button in the
upper right corner. Information on creating folders, managing junk
mail, creating rules, and many other topics are located there.
Via an IMAP client
You may also configure an IMAP connection to the email server with
popular IMAP email clients such as Microsoft Outlook, MacMail,
Mozilla Thunderbird, or Windows Mail. Faculty and staff can find more
information about setting up an IMAP client at go.vcu.edu/staff-imap.
Students who wish use IMAP should visit go.vcu.edu/imap-win for Windows computers and go.vcu.edu/imap-mac for Mac-specific instructions.
Lotus Notes BlackBerry Service
VCU Technology Services maintains a Lotus Domino Enterprise
BlackBerry Server which integrates with Lotus Notes email accounts for faculty and staff. Further information on the variety of
BlackBerries available and the services they provide can be found
by visiting the BlackBerry corporate website at www.blackberry.com.
BlackBerry activation on the Blackberry Enterprise Server is granted
to VCU faculty and staff with a software license fee of $100.00.
This fee includes a one time $75.00 user software license fee and a
$25.00 support fee which will be charged annually in addition to the
monthly cell phone carrier fees. Email, calendar, addresses, tasks,
and memos will transfer wirelessly from your Lotus Notes account to
the BlackBerry, without additional software. Browsing the Internet,
opening images and attachments, and a variety of other organizer
applications make the BlackBerry your one solution to easily manage
all your information and communications from a single, integrated
device. To purchase a BlackBerry through Technology Services or
activate an existing BlackBerry on the University server please visit
Unsolicited Emails
The increasing frequency of unsolicited commercial email (commonly known as spam) and viruses that use email as the method of
propagation has caused significant aggravation for many members of
the VCU community. In response, VCU has implemented tools to
centrally address this problem.
The VCU Email system detects virus-laden email and eliminates the
virus from the document before sending the affected email to you.
When you open the email, you will receive an acknowledgement that a
virus was removed from the attached document making it safe to open
in the usual manner. The system may also block known viruses from
arriving in your Inbox. Because it is possible for some viruses to go undetected by this system, it remains very important for you to maintain
up-to-date antivirus software on your computer as well.
VCU uses appliances to filter incoming spam. On an average day over
95% of the mail received at VCU is identified as spam and blocked.
To ensure that the fewest number of messages are falsely identified as
spam, the appliances only filter out messages that have the highest
likelihood of being spam. Some spam messages will still get through,
but this will minimize the number of messages incorrectly identified as
spam. If the scanners identify a message as spam, the message is placed
in quarantine. A Spam Quarantine Summary is sent to your Inbox
daily with a summary of the quarantined items. The summary contains
instructions for releasing a document for delivery, deleting a document,
or after seven days quarantined messages are automatically deleted.
Phishing scams involve fake email messages or Web pages that mimic
well-known, trusted websites such as bank or credit card companies.
These online fraud techniques are attempts to trick you, the user, into
revealing personal information, such as credit card numbers, bank account numbers, passwords and other information that can be used for
identity theft. Phishing emails may appear to come from your bank, a
company you do business with, or even “the VCU Email Team.”
VCU and other legitimate organizations will never ask you for your
password, social security number or other private information in an
email. Never click on these links in an email or provide the information requested.
If you think an email could be legitimate, call the email issuer (don’t
use a phone number provided by the email; use a number you know
to be correct) or the VCU Help Desk at (804) 828-2227 to check.
Learn more about identity theft by visiting go.vcu.edu/security-threats.
Tips for Handling Spam
respond to unsolicited email/spam. To the individuD Never
als who send spam, one “hit” among thousands of mailings is
enough to justify the practice.
Never respond to the spam email’s instructions to reply with the
word “remove.” This is a ploy to get you to react to the email—it
alerts the sender that a human is at your address, which greatly
increases its value. If you reply, your address may be placed on
more lists resulting in more spam.
Never sign up with sites that promise to remove your name from
spam lists. Although some of these sites may be legitimate, more
often than not, they are address collectors. The first kind of site
is ignored (or exploited) by the spammers, the second is owned
by them—in both cases your address is recorded and valued more
highly because you have just identified it as read by a human.
you’ve been “spammed” by someone you don’t know, do
D Once
not reply to the sender or follow any “removal instructions”
which might be included. Unfortunately, the best response
now is to simply delete the message.
You can also apply personal spam filters to your email. Details can be
reviewed at go.vcu.edu/spam-filters.
eServices is VCU’s web-based system for administrative services. It
covers both students and employees.
In order to comply with State and University information security
policies, all eServices users will need to accept terms of system use
annually. The Terms of Usage page will appear at login and users will
need to click Continue to access eServices. The terms will include
compliance with policies and standards, consent to monitoring use,
and awareness of data privacy and confidentiality.
eServices enables you to access your all student records via the eServices tab in the myVCU portal. You may access:
R Personal information (update your address and phone, check to
see if there are registration holds on your account—so you can
clear them to register)
R Registration information (register for classes, add or drop classes, or
withdraw from a class, view your grades, print your class schedule)
R Financial Aid (find out your application status, check to see if
your financial aid has been updated or awarded)
R Student Bill (check to see how much you owe find out when payment is due, and pay your bill online)
R Academic Record (print out your unofficial transcripts, see what
progress you’re making towards your degree)
[email protected] is available virtually 24 hours a day, seven days a
week, except for scheduled system maintenance periods. After your
initial registration at New Student Orientation you are encouraged
to register for classes by using eServices from the eServices tab on
myVCU portal. You may also adjust your schedule by adding, dropping or withdrawing from classes using the eServices according to
deadlines published in the Academic Year Calendar (available at
Faculty and Staff
eServices enables you to access your personal Human Resource
information via the Web at VCU. You may access this through the
eServices tab of the myVCU Portal (my.vcu.edu). You may access:
R Personal information (update your address, phone number)
R Payroll information (check your leave balances, see your paycheck stub information, check your withholding information)
R Faculty information (class rosters, grade posting, advising information)
Instructional Support
Blackboard (Bb) is VCU’s online learning and content management
system which is available for faculty, staff and students to use. The Bb
system consists of two major components: the Learning Management
System (LMS) and Content Management System (CMS). The LMS
is a place for faculty to create an online interactive presence for courses
to interact with students and for students to hold out-of-class discussion
or receive additional information about a course. The CMS gives you
an internet accessible location to store your files online, eliminating
the need for you to carry around mobile storage devices and allowing
you to work on files from any computer connected to the Internet.
Accessing Blackboard
To access Blackboard you can use the myVCU Portal (my.vcu.edu) or
go to blackboard.vcu.edu. In either case, to log in use your VCU eID
and password. For help with your eID, see page 5.
Blackboard has regularly scheduled maintenance the second and
fourth Friday of each month from 4:00 pm–midnight. Blackboard
alerts are posted to the myVCU portal alerts box.
Blackboard’s Major Components
Learning Management System (LMS)
The Learning Management System (LMS) facilitates the online interaction between faculty and students. LMS includes tools to (plus more):
Read (post) announcements, lecture notes, assignments, and
• Participate in (create) discussion forums and online chat/
lecture features
• Listen to (incorporate) audio features in an online course
• Take (give) quizzes and have Bb do the grading
• Check grades online
• Post (receive) class assignments
• Meet live online via Wimba Live Classroom
After logging into Blackboard students have the ability to view courses
they are enrolled in and faculty can create courses. Students should
know, however, that not all faculty use Blackboard for all courses.
When students register for a class, they are automatically enrolled in
its associated Blackboard course (if any) within the next 24 hours, and
it will show up in the My Courses list.
If a student is registered for a class and is not showing a Blackboard
course associated with that class, he or she should first check with the
professor to make sure he or she is using the LMS for that course, and
that he or she has made the course available. If the professor thinks the
student should have a LMS course, the students should contact the
Blackboard team via email (blackboard @vcu.edu) or the Technology
Services Help Desk via a help desk ticket (www.ts.vcu.edu/helpdesk),
email ([email protected]), or phone (804-828-2227).
Students needing help with a particular Blackboard Course should
first contact the faculty member teaching the course to see if they can
help. If the faculty member can’t resolve the problem, contact the
Blackboard team via email (blackboard @vcu.edu) or the Technology
Services Help Desk via a help desk ticket (www.ts.vcu.edu/helpdesk),
email ([email protected]), or phone (804-828-2227).
Content Management System (CMS)
The second component to Blackboard is the Content Management
System (CMS). CMS allows you to store your files securely online.
That means you’ll be able to access any document you store on CMS
from any location that has internet access. If you are working on
a document in your office and need to work on it some more from
home, you can upload the document to CMS and access from your
home computer or a computer at a conference – any computer connected to the Internet! You can also share it with people you specify,
which makes working on a group project much easier. No more
emailing a document to yourself, so you will have a copy to work on
at home. Organizing your files works just like organizing files on your
computer’s hard drive, and loading files is very simple.
When you log in to the Bb system you will see a tab labeled Content
System. Click to see the many options you have in CMS.
Learning More About Blackboard
Students should look for the booklet The Really Smart Student’s Guide
to Blackboard at VCU for more help in navigating the Blackboard system. This guide is distributed in the packets given to students at New
Student Orientation, and is also available from the Help Desk
(www.ts.vcu.edu/helpdesk). Students can also visit the Student
Blackboard FAQ at faq.vcu.edu/ts.
Faculty will find more information about using Blackboard in both
chapters seven and eight of this guide, on the Blackboard Faculty
Blog (blog.vcu.edu/blackboardfaculty), on the Blackboard FAQ page at
faq.vcu.edu/ts as well as the separate publication Blackboard for Intellectuals. For a copy of this publication, call or visit the Help Desk at
(804) 828-2227 or see www.ts.vcu.edu/helpdesk.
Equipment Loans
Technology Services maintains an inventory of audiovisual and multimedia presentation equipment for loan to VCU faculty, staff and authorized students on both the Monroe Park and MCV Campuses. This
inventory includes camcorders, data projectors, slide projectors, cassette
recorders, and VCRs. Student use of equipment requires faculty authorization. The faculty member accepts responsibility for the return of the
equipment—intact and on time—when he/she signs the equipment
request form. Equipment must be picked up at the Technology Services
Help Desk in the basement of Cabell Library B-30 or Sanger Hall B1.
The library also maintains some specialized computers for media work
in the Media Resource Center. Visit go.vcu.edu/media-computers or
page 53 for more information about their equipment.
Classroom Support
Many VCU classrooms are equipped with computers with DVD
players, LCD projectors, network connections and centralized
remote control systems. Technology Services “Tech Squad” maintains the equipment located in general-purpose classrooms (those
made available for use by all departments). Classrooms that are used
exclusively by one department will be serviced by that department.
A master list of rooms supported by Media Support Services (MSS)
can be viewed at go.vcu.edu/classroom-support.Tech Squad members
are available to provide instruction in the operation of classroom
equipment and to trouble-shoot any difficulties in the operation of
classroom equipment. In addition, we provide emergency assistance
on an on-call basis (Emergency Help Numbers: Monroe Park Campus: (804) 828-1098 or MCV Campus: (804) 828-3400)
Test Scanning
The Technology Services Help Desk provides Test Scan service
for faculty and staff. The Monroe Park location accepts scan sheets
Monday-Thursday, 7:30 am – 10:00 pm; Fridays 7:30 am – 6:30 pm;
and Saturdays 10:00 am – 2:00 pm. The MCV Campus location
accepts scan sheets Monday-Friday 8:30 am – 4:30 pm. Faculty may
request results emailed with a file that can be placed into Blackboard.
For further information please contact the Technology Services
Help Desk at (804) 828-2227 or visit the Monroe Park location (901
Park Avenue, Cabell Library, Room B30) or MCV Campus location
(Sanger Hall, Room B1-018).
There is a 24-hour turn around time on test scanning with the exception of intersession and summer sessions.
Distance Education
VCU has two state-of-the-art Distance Education Classrooms, one in
Tompkins-McCaw Library on the MCV Campus, the other in Cabell
Library on the Monroe Park Campus. Each facility supports two-way
video conferencing. Policies for using the rooms, and fees that apply,
are available at go.vcu.edu/distance-ed.
Distance Education is also supported by tools within Blackboard. To
learn more about developing and teaching online courses, see the section in chapter 8 on page 83.
Teleconference Services
Media Support Services (MSS) assists VCU faculty and staff with
teleconferencing and videoconferencing. Teleconferencing assistance
includes the reception and recording of satellite teleconferences. MSS
is able to receive either C-Band or KU-Band transmissions. Once
received, signals can be routed to any reception point on the universitywide closed circuit television distribution system (CCTV). This includes Cabell Library’s multimedia rooms and a host of other sites on
both campuses. In cases where copyright clearance has been obtained,
MSS can also record teleconferences. All services are provided for a fee.
Thefeeschedulescanbefoundatgo.vcu.edu/teleconference.Additionally, VITA (Virginia Information Technologies Agency) offers audio and
data conferencing services. More information is available on page 13.
Requesting a teleconference
University personnel who wish to arrange a teleconference are encouraged to contact MSS staff as far in advance as possible. When you call,
you’ll need to answer a few basic questions about the event and your
needs. For details, see go.vcu.edu/teleconference.
Media Support Services also assists with videoconferencing, providing IP-based, point-to-point videoconferencing in many locations
on the Monroe Park and MCV campuses. MSS also operates a Video
Bridge to facilitate multi-point videoconferences in ISDN and H.323
formats. The bridge is used in concert with production studios to
reach multiple on- or off-campus reception sites. IP-based or video
bridge videoconferences may be used to connect individual users on
either campus to locations around the world. For more information
on these services or to schedule a videoconference contact the MSS
offices at (804) 828-1098.
Technology Training
Technology Services offers a variety of technology training opportunities for faculty, staff and students. Our goal is to provide the VCU
community with the latest training in the use of computer software
applications and access to technology training resources. Training
opportunities include hands-on workshops, seminars, self-paced tutorials and on-line documentation.
Hands-on workshops are scheduled periodically throughout the year.
Topics include, but are not limited to, Word, Excel, PowerPoint,
Access, Lotus Notes, Acrobat, Dreamweaver, Blog, Digital Audio, Streaming Media, Fireworks, Flash, SPSS, and SAS, as well as
computer hardware. Courses are listed on the Technology Services
Training Calendar listed at tstraining.vcu.edu or users can search for a
topic on the VCU Training Website, training.vcu.edu. Special training sessions may be scheduled to meet departmental needs. For more
information about special courses or questions regarding training
offerings, email [email protected]
Training in the use of Blackboard and the integration of technology
in the teaching environment is offered by the Center for Teaching
Excellence (CTE). Visit the Center for Teaching Excellence website,
www.vcu.edu/cte, or see the information in chapter 8 (page 79) for
more on their course offerings.
The Technology Services Seminar Series provides an update on the
use and availability of new technology and/or applications on campus. These sessions give the audience an opportunity to talk to those
who manage, implement and/or use the technology. Seminars are
listed on the VCU Training website. Send your topic suggestions to
[email protected] for future seminars.
In a partnership between the Center for Teaching Excellence
(www.vcu.edu/cte) and VCU Technology Services, the University has
made Apple, Inc.’s iTunes University available for distributing audio
and video podcasts. iTunes University provides an easy method for
publishing podcasts that can act as supplemental materials for classes or
share information about the University. VCU on iTunes will be available
at itunes.vcu.edu from your browser. If you want to learn more about
podcasting use your favorite search engine to get a listing of all the
resources, tips, and software that is available on the web. Students may
post podcasts with faculty sponsorship.
iTunes is not the only method to publish podcasts to the web at VCU.
Faculty, staff, and students can use the VCU Blog (blog.vcu.edu) to
publish podcasts as well. Anyone at VCU can obtain an account on
the VCU Blog. Just sign in to activate your account and get started.
Blogging classes are available by visiting the VCU Technology Services training page at www.pubinfo.vcu.edu/training.You can also post
the podcast file in Blackboard (blackboard.vcu.edu, which will limit
downloads to registered enrollees in your class) or post it for download on any website you control.
While creating a podcast can seem like an overwhelming prospect for
some people, Media Support Services provides two easy tools to allow
faculty and staff to get on the road to building a podcast:
Apple MacBook Pro laptops: MSS has acquired two MacBook
Pro laptops for short-term checkout. The laptops include Apple’s
Bootcamp software to allow the machines to run the Microsoft
Windows XP operating system along with the Mac OS X operating system software. These laptops are loaded with the latest
version of GarageBand, Apple’s software application for creating music and podcast files. If the Macintosh operating system
completely vexes you, these laptops are also loaded with the
Windows version of Audacity (audacity.sourceforge.net) and Easy
MP3 Recorder (www.mp3recorder.biz).
Digital Recording Equipment: MSS has small digital recorders that
are available for checkout. The recorders will capture your audio
that can be transferred to your computer either using a compact flash
memory card or via a USB connection.
The faculty or staff member accepts responsibility for the return of
the equipment—intact and on time—when he/she signs out the
equipment using the MSS equipment request form.
Media Support Services provides live video streaming of locationand studio-based productions via the Internet, as well as the creation
of “archive” video files for on-demand retrieval from the VCU Video
Server. Whether live or archived, these streaming videos are one-way
transmissions that do not allow for live response from remote view-
ers. For more information concerning these services or to schedule
the creation of a webcast, please contact the MSS offices at (804)
828-6283 or (804) 628-1184.
Research Support
Technology Services provides support and resources, frequently in
collaboration with researchers and centers, dedicated to researchers.
App2Go Server
The “App2Go” server makes high cost statistical, mathematical and
qualitative analysis software titles easily available to faculty, staff and
students. Applications such as SAS, SPSS, AMOS, mPLus, Matlab,
Scientific Workplace, NVivo, Atlas.ti and STATA and many others
are installed and managed on a Citrix Presentation Server. Researchers
can access these Windows applications from any location via clients
on the Windows and Mac platforms. For a complete list of the software
available, see go.vcu.edu/app2go.
Statistical Support
Statistical software—Technology Services provides site licenses
for SAS and SPSS. In addition other specialized statistical software packages are available at no cost or low cost through negotiated volume purchase agreements for your desktop or on central
servers. For more information, see www.ts.vcu.edu/faq/stats.
Consultation—Our goal is to provide advice and resources to
enable you to independently use statistical packages available at
VCU to analyze your research or administrative data. Statistical
consulting is provided at no cost by appointment For more information, see go.vcu.edu/statconsult/
Training—Instructor lead short courses are available in SAS,
SPSS, Unix and other topics, (see www.pubinfo.vcu.edu/training),
as well as online documentation (see www.ts.vcu.edu/faq/docs)
Central servers and storage—For group projects and statistical analysis that is too large for desktop machines, Technology
Services provides central servers and storage available to faculty,
staff, and graduate students. For more information,
see go.vcu.edu/unix-servers.
Database Support
Technology Services provides consultation about database design and
management, central database servers and storage including Oracle on
a Unix server and MS-SQL on a Windows server, online documentation, and training. Visit go.vcu.edu/research-support for more.
Web Survey Support (Inquisite)
Inquisite is an easy-to-use automated survey software system that
allows non-technical users to easily manage their own Web surveys.
VCU has a limited number of departmental licenses.
Geographical Information System (GIS)
VCU has a site license for the ArcGIS software. For details on the
software available, how to obtain and use it, data and training available, see go.vcu.edu/gis.
High Performance Computing
The Center for the Study of Biological Complexity provides significant resources in support of high performance computing for researchers throughout VCU.
Internet2, National LambdaRail, SURA
VCU is affiliated with regional, national and international associations
to provide researchers with access to high speed networks and research
resources. VCU is a member of Internet2, www.ts.vcu.edu/faq/i2; a
founding member of the Mid-Atlantic Terascale Project,
www.midatlantic-terascale.org; provides connection to the National
LambdaRail, www.ts.vcu.edu/faq/nlr; and is a member of the Southeastern Universities Research Association, www.sura.org/home.
Consulting and Support
For any other questions about technology at VCU and your research,
we would be glad to schedule an appointment to discuss and assist you
in any way we can. For information, see go.vcu.edu/research-support.
VCU has licensed a number of software programs for students, faculty
and staff. Many are available to members of the VCU community
for download at no cost; some have a modest cost. A complete list,
along with the download locations and documentation, is available at
In addition, discounted educational versions of popular commercial
software packages are available for the University community. At
press time, the vendor for this service was undergoing a change. Visit
go.vcu.edu/buy-software for the latest information about where and
how to buy discounted educational versions of commercial software
Computer Labs & Pay 4 Print
Several open access computer labs are available on both the Monroe
Park and MCV Campuses. These labs are open to all students, faculty
and staff. For hours of operation and other information about these
labs, please see go.vcu.edu/computer-labs. This page also lists which
labs have pay 4 print stations that use your RamBucks account.
Monroe Park Campus
Cabell Library Room B-8 is Technology Services’ primary lab on the
Monroe Park Campus. Resources include Windows computers, Mac
computers, black & white and color pay 4 print laser printers, scanners,
as well as adaptive equipment for users with disabilities. Wireless is
also available for laptop connections. Pay 4 print uses your RamBucks
Harris Hall 2127 is a second lab managed by Technology Services.
Set in a classroom configuration, this lab includes Windows computers
and a black & white laser pay 4 print RamBucks printer.
MCV Campus
Sanger Hall B3-012 is the main lab on the MCV campus, equipped
with Windows computers, Mac computers, and black & white and
color pay 4 print laser printers plus group study and collaborative
rooms. Pay 4 print uses your RamBucks account.
Other Computer Labs
In addition to the labs listed above, specific schools/departments/
units have open access labs available. Check go.vcu.edu/computer-labs
or with your department or school for information about these labs.
Printers & Photocopiers
VCU uses a pay 4 print/copy service tied to your RamBucks or School
of Business account on your VCUCard. Printers are available in both
the above labs, many other computer labs on campus, as well as (along
with photocopiers) the libraries. As of this printing, single page black
& white laser prints are 8¢ each, double-sided prints are 12¢ and color
prints are 50¢ each. You must have RamBucks (www.vcucard.com/
rambucks.html) on your VCUCard. Pay 4 print is very easy to use and
reliable. Note that printers and photocopiers do not accept cash. For
more information, there’s a handy FAQ (go.vcu.edu/p4p) that should
answer all your questions.
If you have a Windows-based laptop, you can also set up your computer to print to the location of your choice by loading the wireless
printer driver for the printer you want to use. These drivers allow
installation of multiple drivers so you can load drivers to all the printers that are convenient to you. Just go to go.vcu.edu/p4p-drivers and
download the driver(s) for the most convenient printer(s). At this
time, the Pay 4 print drivers are not available for Macintosh computers.
VCU maintains a number of live web cameras around campus. You
can log on and control the camera (you must have Java installed on
your computer to use this feature) so you can see various sites around
campus, or your loved ones can log on and see what the campus
weather is like. Log on at www.vcu.edu/ramcam and choose a camera
to view. Instructions for controlling the cameras are included on
each camera page. To protect your privacy, Ramcams are designed so
individuals are not specifically identifiable from the camera view.
Getting Help
The Technology Services Help Desk provides quick, courteous, and
comprehensive computing support for students, faculty and staff.
Online requests can be made 24 hours a day. Go to the Technology
Services Help Desk website to create help requests, search Technology Services FAQs, view technology alerts; find software downloads,
and more. Visit us at www.ts.vcu.edu/helpdesk for walk-up and phone
support hours.
If you need help using your computer at home or on campus:
Call the Help Desk at (804) 828-2227, or
Send an email to [email protected], or
8 Go to www.ts.vcu.edu/helpdesk, or
N Come in person to Cabell Library, Room B-30
or Sanger Hall, Room B1-018.
Safety and
Virus Protection/Antivirus Software.................................... 32
Backing Up Your Data............................................................... 33
Online Safety & Security.......................................................... 33
Use Strong Passwords
Avoid Viruses & Malware
How to Handle Dangerous Email
Phishing Scams
Spyware and Spam
Malicious Web Site
Instant Messenger
P2P and the Spread of Malware
File Sharing
Legal Downloads
Computer Use & Copyright..................................................... 40
Reporting Security Problems................................................. 42
Getting Help................................................................................. 42
Virus Protection
All computers on VCUnet are required to have antivirus software
installed with the antivirus definition files up-to-date.
VCU has a site license for antivirus software (Sophos) that is available for download at no cost to VCU students, faculty and staff for use
on university and home computers. The site license for antivirus software covers both the Microsoft Windows and Macintosh platforms.
Please visit go.vcu.edu/antivirus to get the latest information about
VCU’s antivirus product, complete installation instructions and to
download the software. You will need to remove any antivirus software
that is currently on your computer. If you have a dial-up connection to
the Internet and do not wish to download the software, you may pick
up a free CD that contains the installation package at the Technology
Services Help Desk. Call (804) 828-2227 for more information or visit
www.ts.vcu.edu/helpdesk for hours and locations.
If you have purchased antivirus software or it came pre-installed on
your computer, please note that the license for this software generally only lasts for one year or less. Your license for VCU’s antivirus
software will last as long as you are a current VCU faculty, staff or
student. The site license requires that this software be removed from
any machine owned by a person who is no longer a current member of
the VCU faculty, staff or student body.
Faculty and Staff
Any home machine that is used for remote connection to servers on
VCUnet is also required to have up-to-date antivirus installed.
All students living in the residence halls are required to install and
use antivirus software. This requirement is one of the Clean Access
(CA) security assessments that your machine must pass before being
granted access to the VCU Residential Network (RESNet). Clean
Access is a network admission and protection system being used on
RESNet in order to reduce outbreaks of viruses and worms that cause
interruptions to network services and degrade network performance.
More information about Clean Access is available on page 60.
Students who are living off-campus should use the antivirus software as
well. The software is free and can be legally downloaded to all comput-
ers you use as a student (i.e., if you have both a laptop and a desktop
computer, you can install the antivirus software on both computers).
Back Up Your Data
Losing important documents and data because you don’t have a backup
copy is a terrible situation that is completely avoidable. An external
hard drive is your best solution and many now come with easy-to-use
backup solutions. Windows Vista and Mac Leopard both have simple
backup programs installed to make this process painless. Most modern computers have CD-R and/or DVD writable drives that can burn
CDs or DVDs quickly and easily. Blank discs are readily available at
computer and office supply stores. USB (also known as thumb or flash)
drives are another good option for smaller backups. A limited amount
of important data can be saved to your VCU Blackboard Content
Management System space and then accessed from any computer
connected to the Internet (refer to your Really Smart Student’s Guide to
Blackboard at VCU or Blackboard for Intellectuals for help).
Faculty and staff who connect to a file server on VCUnet can save
their important data to their home directories on the server.
Online Safety & Security
Top 7 Safety Tips
Here are some basic rules for keeping your computer and data safe:
Be absolutely sure you have antivirus installed and that the
virus signature files are always up-to-date so that your machine
is protected against the latest threats. See the previous page for
information on downloading VCU’s antivirus program so that
your computer has optimal protection against infections.
Both Microsoft Windows and Apple Macintosh computers allow
automatic updates for the operating systems when connected to
the Internet. The Automatic Updates service will automatically
download and install the most critical security patches as they
become available.
The Microsoft Automatic Updates service is included in Windows XP and Vista versions. Older versions of Windows,
including Windows 95, 98, NT, ME, and 2000 are no longer supported by Microsoft. If you are using an older version, you should
upgrade to the currently supported versions.
You can get more information about configuring and deploying
Microsoft Automatic Updates at update.microsoft.com (note that
you must use Internet Explorer for this site; if you use another
browser, you will be directed to the Microsoft Downloads Center
where you will have to manually look for your version of Windows to update).
Operating system patches and updates frequently require that
your computer be restarted before they are fully installed. If a
restart is needed, Automatic Update will give you the option to
restart immediately or to wait until a more convenient time. If
you choose to wait, please be sure to restart as soon as possible.
Also be aware that in most cases it is best to shut down your
computer when it won’t be used for several hours, such as at
night, unless some automatic process like a backup or scheduled
software update must run in your absence.
For Macintosh computers, automatic updates are performed by
the Software Update application and comes enabled to automatically check for updates on computers with the OS X operating system. When updates become available, Software Update will notify
you of updates and what the updates are for. If you accept these
updates the system will begin installation. If Software Update is
not set to “automatically check for software updates,” this can be
accomplished by clicking on the Apple menu on the left end of
the menu bar and selecting Software Update. Click the Software
Update menu item that appears next to the Apple menu and
select Preferences. This brings up a dialog box for setting preferences for Software Update. Click the checkbox next to the Check
for updates item to enable automatic updates and set whether you
want Software Update to check daily, weekly, or monthly.
Do not store your or anyone else’s personal or confidential data
such as social security numbers, credit card numbers, bank accounts, etc. on your computer or removable storage media. Where
there are no alternatives to local storages and you must keep
confidential information, faculty and staff are required to encrypt
this data to protect it from inadvertent exposure. See go.vcu.edu/
securelaptop for information on encryption.
Use strong, hard-to-guess passwords on all your accounts, and don’t
use the same password for multiple systems or applications. See“Use
Strong Passwords” on the page 36 for further information.
Install a personal firewall on your computer. A firewall will help
stop intruders from the Internet from breaking into your computer.
Windows XP SP2 and Vista include a free firewall built in. Information on the Windows XP firewall can be found here:
Information on the Windows Vista firewall can be found here:
If you are using Windows XP, be sure that you have SP2 installed.
Mac computers now come with a built-in firewall as well. The OS
X firewall is not enabled as a default. To enable the firewall in OS
X open System Preferences from the Apple menu or from the applications folder. Click on Sharing under the Internet & Networking heading. Click on the Firewall tab in the window and click
Start to run the Firewall. You can adjust the Firewall settings from
this panel if desired. To learn more about the OS X Firewall and
For more information on using firewalls, along with reviews of
commercial programs and links to some free downloadable programs, visit www.firewallguide.com.
Be suspicious about email and email attachments, and do not
open an attachment that comes in an email message unless you
have asked somebody to send it to you. The VCU email system
blocks attachments that could contain viruses or other malicious threats, but you still need to be careful in your handling of
email. Malicious worms have been known to use other methods
besides email attachments to deliver payloads of infection and
propagation. It is possible for an email message to contain a link
that will redirect your Web browser to a site where the worm’s
components are downloaded to your computer. Use your intuition. Never click on a link that appears suspicious.
Be sure to back up your important data. Faculty and staff who
work with research data or other types of valuable data are
required to protect this data from loss and/or damage. Arranging
for secure and regular backups of this data is part of your responsibility with regard to this data. If you are unsure about the
backup procedures in use for your sensitive data that is stored on
University servers, contact your local technical support person or
the VCU Computer Center.
Regular backups of any important documents kept on your
local machine should also be done. Computer hard disks can
fail, which will cause the loss of all data unless you have a good
backup. Saving your data to a file server or using backup media
such as writable CDs/DVDs or USB flash drives are backup options that you can use.
Use Strong Passwords
Using strong passwords is one of the most important actions you can
take to protect your computer and data. VCU has implemented a
program that requires all eID users to have strong passwords.
Your password should be 7-12 characters long, should not contain
your name or login information, and should include upper and lower
case letters and numbers (at least 1 number is required, and not at
the beginning or end of the password). The eServices system will not
allow special characters or spaces in the password.
Choose a password that is not easily guessed and can still be remembered by you. Using the first letters of a phrase, alternating between
upper and lower case and substituting some of the letters with numbers is a good idea. Here are password examples:
Good password: iH4dImL Bad password: mydogspot
The first password is stronger because it not a dictionary word and
is harder to guess. The phrase to remember is “I’ve had 4 dogs in my
lifetime.” The second password could be easily guessed by a hacker
using automated tools. Please seego.vcu.edu/passwordfor information
on setting strong passwords.
Avoid Viruses and Other Malware
It cannot be emphasized enough that the best way to avoid viruses
and other malware is to be sure you have an antivirus program
installed on your computer and always keep the virus signature files
up-to-date so that your computer can fend off the latest attacks. See
the first section in this chapter for links and information.
Don’t open email attachments unless you’re sure they’re legitimate.
Even if the message comes from an address you recognize, it could be
spoofed and the email attachment could contain a malicious payload.
Be very wary about unexpected or otherwise suspicious looking emails.
Never click on a link in spam or other unsolicited emails or an email
you think might not have come from someone you know. If you’re
not sure, it’s best to delete the message.
How to Handle Dangerous Email
Be suspicious about email and email attachments, and do not open
an attachment that comes in an email message unless you have asked
somebody to send it to you. The VCU email system blocks attachments that could contain viruses or other malicious threats, but you
still need to be careful in your handling of email. Malicious worms
have been known to use other methods besides email attachments
to deliver payloads of infection and propagation. It is possible for an
email message to contain a link that will redirect your Web browser
to a site where the worm’s components are downloaded to your computer. Never click on a link in a suspicious email message.
Phishing Scams
Phishing scams involve fake email messages or Web pages that mimic
well-known, trusted websites such as bank or credit card companies.
These online fraud techniques are attempts to trick you, the user, into
revealing personal information, such as credit card numbers, bank account numbers, passwords and other information that can be used for
identity theft. Phishing emails may appear to come from your bank, a
company you do business with, or even “the VCU Email Team.”
VCU and other legitimate organizations will never ask you for your
password, social security number or other private information in an
email. Never click on these links in an email or provide the information requested.
If you think an email could be legitimate, call the email issuer (don’t
use a phone number provided by the email; use a number you know
to be correct) or the VCU Help Desk at (804) 828-2227 to check.
Learn more about identity theft by visiting go.vcu.edu/security-threats.
Spyware and Spam
Spyware refers to software that performs certain tasks on your computer, typically without your consent. This software runs the gamut
from innocent but often annoying pop-up advertising windows to the
more serious tracking of your online activities and the changing of
your computer settings without your permission.
Learn more about spyware symptoms and how you can protect your
computer by visiting Microsoft’s spyware site:
It’s a good idea to have at least two anti-spyware programs on your
machine. If you use VCU’s antivirus software (Sophos) then you’ve
already installed one anti-spyware program. Add one of these:
NMicrosoft’s Windows Defender:
NSpybot Search and Destroy:
Spam is annoying junk mail that can fill up your Inbox. VCU blocks
spam on the University mail servers in order to reduce the amount
of junk mail that gets delivered to users’ mailboxes. See page 16 for
more information.
Visiting Malicious Web Sites
Some Web sites may look legitimate but are actually being used by
a remote attacker to download malware to your computer when you
visit the Website. Avoid clicking on links contained in email messages you receive unless you are sure the message is legitimate. Be
careful when browsing the Internet. The cyber criminals are becoming increasingly clever. You have to be on your guard.
Instant Messenger
Instant messaging (IM) is a form of online communication like email.
The main difference is that IM is instantaneous. Using an IM program, you and another person can type messages to each other and
see the messages almost immediately. Unfortunately, viruses and
other malware can infect your machine through IM and then spread
very quickly by sending copies to everyone on your IM contact list.
For simple steps to avoid viruses in instant messages, visit
P2P and the Spread of Malware
Users of Peer-to-Peer (P2P) systems, such as iMesh and BearShare
are prime targets and/or launching points for malicious hacker attacks
simply because these networks require downloading and sharing of
electronic files or programs. Here are some typical attacks:
Trojan horse poisoning attacks (e.g. providing files whose contents are different from the description)
polluting attacks (e.g. inserting “bad” chunks/packets into an
otherwise valid file)
malware in the peer-to-peer network software itself (e.g. software
may contain spyware)
denial of service attacks (attacks that make the network run
slowly or break completely)
spamming (e.g. sending unsolicited information across the network)
These programs infect your computer, collect personal information for
marketers and provide access to your computer by malicious hackers.
Besides being a potential legal problem, P2P can be very dangerous for
the health of your computer and should be avoided completely.
File sharing
Most music and video files found on the Internet are copyright protected. It is illegal to download those files or share copies with friends
without permission from the copyright owner. Illegal sharing is a serious offense that can result in legal penalties. It is against VCU policy
and will be dealt with through the University judicial process. Please
visit the following website for more information on copyright violations and intellectual property: go.vcu.edu/copyright.
Downloading Stuff
Watch the University of Richmond’s Intellectual Property movie
(seriously, it’s not lame!)
Windows Media
So, what do you think?
Okay, now for the facts. As much as you want to share/download
“free” music, movies and/or warez (pirated software), if it is copyrighted, it is most likely illegal. It is also against VCU policy
(www.ts.vcu.edu/policies/computeruse.html) and if you are a student
and download illegal files, you are subject to VCU’s Honor System as
well as the civil and/or criminal penalties.
While you may have shared files at home with no repercussions, when
you’re on a college network you are much more likely to find out that
the record and movie industries (RIAA & MPAA) mean business.
They specifically target university networks for enforcement, because
that’s the most likely place for them to find violators. You are much
more likely to get caught here than you are at home.
And if you get caught, the RIAA or MPAA will notify us and the first
thing we’ll do is cut off your network port without warning. Then,
you will have to prove that you’ve removed all the illegal stuff from
your computer before we reconnect your system. If the University
gets served with a subpoena asking for your name in a lawsuit, we will
have to comply; otherwise we could be sued and the entire university
network could be shut down. That would be very bad for everybody. So
think about all these consequences, and don’t share files illegally.
Legal downloads
If you want to download, do it legally. VCU now has an arrangement
with Ruckus.com to provide free music to VCU students. Ruckus is
the leader in the digital media space offering college students unlimited free downloads from a music library of over 2.5 million tracks
and over 4,000 movies and TV programs. Ruckus music downloads
are 100% legal, virus free and available to anyone who has a valid
VCU email address. Faculty and staff can take advantage of this service for a low monthly fee.
A single sign on link into Ruckus.com has been added to the portal.
You can add this link by clicking Personalize on the Single Sign On
Computer Use & Copyright
A series of court rulings has made it clear that it is against the law to
upload and download copyrighted works such as music and movies
without permission. The courts have ruled that peer-to-peer (P2P)
and other unauthorized uploading and downloading of music, pictures, software or written text inherently amount to copyright infringement and therefore constitute a crime. The punishment for this
crime can be very stiff.
Here are some examples of copyright violations:
Someone emails you a copy of a copyrighted song and you
then email copies to all of your friends.
You join a file sharing network and download unauthorized
copies of all the copyrighted music you want for free from
other network members.
You make an MP3 copy of a song from a CD that expressly
permits you to do so, but then you put your MP3 copy on the
Internet via a file sharing network and now millions of people
can download it.
You share copyrighted music using an instant messaging
You use your CD burner to make CD copies of music you
have downloaded and distribute these CDs to your friends.
Here are a few tips on how to enjoy music while respecting rights of
others in the digital world.
It is okay to download music from sites authorized by the owners
of the copyrighted music whether or not the site charges for the
music. This includes Ruckus.com (see information at left).
It is acceptable to copy music onto an analog cassette, special
audio CD-Rs, minidisk and digital tapes (because royalties
have been paid on them) but not for commercial purposes.
It is never okay to download unauthorized music from pirate sites
or peer-to-peer systems. Examples of peer-to-peer systems that
make unauthorized music available for download include Kazaa,
Gnutella, WinMX, LimeWire, Bearshare, Aimster and Morpheus.
Transferring a copy of your music CD onto your computer
hard drive or your portable music player is okay as long as the
copy is made from an authorized original CD that you own
and the copy is just for your personal use. It is illegal to give
away the copy or lend it to others for copying.
Keep Aware
You should be vigilant and aware of new computer security threats. Be
sure to create a browser bookmark and visit the VCU security website
often for security information and current security alerts.
Reporting Suspected
Security Problems
If you’re having problems on the network and suspect a security
problem, first check VCU’s IT Security Advisory Alerts on the VCU
security Website (www.ts.vcu.edu/security). The IT Security Advisory
Alerts are color-coded to help you identify a serious alert quickly.
Information on the latest threats will be posted there in addition to
instructions on mitigating the problems.
You can also check VCU’s Systems and Network Status page at www.
network. If you’re still having problems and nothing is listed in either
of those two places, or you want to report a security threat, you can call
the Technology Services Help Desk at (804) 828-2227 or email
[email protected], or create an online ticket at www.ts.vcu.edu/helpdesk.
Accessible Technology............................................................. 44
Technology Training.................................................................. 44
Technology Services Short Courses
Technology Services Seminar Series
Technology Services Training Courses
Integrating Technology into Teaching
Knowledge Base
Business School Short Courses
Media Support Services
(Audio Visual Support).............................................................. 48
Events Calendar.......................................................................... 49
Getting Help................................................................................. 49
Accessible Technology
VCU is committed to providing students, faculty and staff with disabilities equal opportunities to benefit from all programs, services and
activities offered. Federal and state laws define disabilities as physical
or mental impairments that substantially limit one or more major
life activities, such as caring for one’s self, performing manual tasks,
walking, seeing, hearing, speaking, breathing, learning and working.
Faculty and staff services for people with disabilities are coordinated
by the EEO/AA Services Department of the Provost’s Office in
Ginter House. The office for Services for Students with Disabilities
office is in the Student Commons, room 102.
VCU offers a number of assistive technologies for students who need
them. In most cases, these technologies are coordinated through the
Disabilities Support Services office the University Student Commons.
or by calling (804) 828-2253.
Both of Technology Services’ Computer Labs, Cabell B-8 on the
Monroe Park Campus and Sanger B3-012 on the MCV campus,
include an adaptive workstation running the latest software and text
enhancing technology. In addition, both the Tompkins-McCaw and
Cabell Libraries have adaptive workstations and reading machines.
The latest information about those services is available at
Technology Training
There are many technology training options available to students,
faculty and staff at VCU. Short courses, seminars, online training
materials and a technology knowledge base are available for those
who wish to enhance their technology skills. Several departments offer
different types of technology training, which are listed in greater detail in
the pages that follow.
Technology Services Short Courses
Technology Services provides a diverse selection of short courses in
the use of computers and specific software applications. These comprehensive sessions give faculty, staff and students an opportunity to
enhance office, presentation, web development, and research management skills. Short courses vary from semester to semester and are
based on needs and level of interest.
Technology Services Seminar Series
Technology Services offers technology seminars throughout the year.
They provide a glimpse into the use and accessibility of new applications and give the audience an opportunity to ask questions of application and system managers. Topic suggestions are always welcome.
To view the training schedule and a list of courses being offered, go
to one of the following websites:
• Technology Services Training Calendar: tstraining.vcu.edu
• VCU Training – Training Search: training.vcu.edu
• Technology Services Training – Questions & Suggestions
[email protected]
Technology Services Training Courses
Basic Computer Skills
Computer Basics: File and Folder Management
Computer Basics: Security for your Desktop
Computer Customization and Management
Computer Hardware
Lotus Notes Basics: Email, Calendar and MailAnywhere
Microsoft Office Skills
Microsoft Office Integration
Word 2007: Levels 1 and 2
Excel 2007: Levels 1, 2 and 3
PowerPoint Introduction - Level 1
PowerPoint 2003: Animation Techniques [Level 2]
PowerPoint 2003: Audio/Video Integration [Level 3]
PowerPoint: Advanced Non-Sequential Interaction
Access 2003: Levels 1, 2, 3 and 4
Access: Database Design Strategies
Web Development Skills
Adobe Acrobat: Level 1
Dreamweaver: Level 1
Dreamweaver: Database Connectivity
Dreamweaver: Web Photo Album and Stylesheets & Templates
Dreamweaver: Forms & Rollovers
Video Format & Streaming
Digital Sound Editing Using SoundForge
Research Computing Skills
SAS Overview
SAS File Management
SAS Data Management
SAS Reporting
SPSS: Levels 1 & 2
SPSS: Introduction to Tables
Integrating Technology into Teaching
The Center for Teaching Excellence (CTE) provides a wide range
of programs and resources to support teaching at VCU. To find out
more about available programs and resources, see the CTE chapter
in this guide (page 79) or visit the Center for Teaching Excellence
website, www.vcu.edu/cte.
Self-Paced Training Resources
For those who wish to learn on their own, VCU offers many self-paced
training resources. Instructional CDs are available for 3-day checkout
in the VCU Libraries Media and Reserves area located on the 3rd floor
of Cabell Library. Topics include Microsoft Office, Flash, Dreamweaver,
Photoshop, Digital Cameras, PC Trouble Shooting, PC Security, Adobe Premier, HTML/XML and Linux. To search for available titles,
go to Course Reserves, www.library.vcu.edu/reserves, and enter a
title search for Technology. All available titles will be listed under
Technology Services.
A KnowlegeBase is a searchable database of information in a how-to
format to help users solve problems themselves. Technology Services
has put together a wealth of technology information in a self-help
KnowledgeBase available 24 hours a day/7 days a week. Most of the
pages include links to additional information. It’s all right at your
Business School Short Courses
VCU’s Business School offers online self-paced classes in Microsoft Windows and Office software applications for academic credit.
Classes are offered on a pass/fail basis, and participants receive one
credit for each course. More information is available on their website
at www.bus.vcu.edu/16x.
Media Support Services
Media Support Services (MSS) is the department within Technology Services charged with providing faculty, staff and students with
multimedia, television and audiovisual support to further the teaching and research mission of Virginia Commonwealth University.
MSS provides operational, technical and creative support in the areas
of distance learning, campus-wide video networking, video teleconferencing, multimedia system design and implementation, classroom
support, and equipment maintenance and repair. MSS has offices on
the Monroe Park Campus (James Branch Cabell Library, Basement,
(804) 828-1098) and MCV Campus (Sanger Hall, Rm B1-018, (804)
Some special services require a fee, to be paid by departmental budget
account transfer. For details, including specific fee-based services, go
to www.ts.vcu.edu/media/av_services/overview.htm.
AV Engineering Services
MSS engineering staff provide the full complement of technical services demanded by today’s current multi-media technologies, including system design, consultation, and technical assistance services. For
more information on these services and fee structure information, go to
Video services
MSS produces broadcast-quality videotaped programs for instructional, informational, and documentary uses. Services include location production, multi-camera studio production, computer-assisted
post-production and live video streaming.
Production studios
Cabell Distance Education Room B-35 on the Monroe Park Campus, and George Ben Johnston Auditorium and Medical Sciences
Building Auditorium on the MCV Campus serve as video production
studios to record and/or broadcast lectures. These facilities require
operational support from MSS staff during taping or broadcasts.
Location filming
“On location” video production is available to University clients who
wish to film in outdoor or indoor settings, both on and off campus.
For productions staged in offices, classrooms or other public or private
facilities, clients will need to schedule use of the space(s) with the
appropriate organizations.
Videos, DVDs and digital files
For location productions, MSS uses high-quality DV Cam tape stock.
Studio productions and post-production services are also provided in
DV Cam and S-VHS formats. Finished programs can be delivered on
videotape or in digital formats including RealVideo, Windows Media,
Quicktime, MPEG-1 or MPEG-2 and distributed on DVD or CDROM or posted to the World Wide Web. For rate information go to
request a consultation with MSS Video staff, call (804) 828-6283, or
visit www.ts.vcu.edu/media/video/services.html
Events Calendar
The purpose of the VCU Events Calendar is to serve as a central clearinghouse for University-sponsored events that have been approved and
scheduled. The calendar is designed for non-course-related events that
are sponsored by a University department or registered student organization. Currently, the Events Calendar is NOT designed to serve as
a mechanism for scheduling facilities. Therefore, you must go through
the building facility coordinators to schedule a room.
Event sponsors can submit events to the calendar online. It takes
approximately two business days for a submission to be approved and
posted to the calendar. Events can be linked to a Website for more
information, and also coded so users can sort events by campus, audience or interest.
To submit an event to the calendar, visit events.vcu.edu, click on the
link Submit an Event, log in, and fill out the online form.
Getting Help
The Technology Services Help Desk provides quick, courteous, and
comprehensive computing support for students, faculty and staff.
Online requests can be made 24 hours a day. Go to the Technology
Services Help Desk website to create help requests, search Technology Services FAQs, view technology alerts; find software downloads,
and more. Visit us at www.ts.vcu.edu/helpdesk for walk-up and phone
support hours.
Call the Help Desk at (804) 828-2227, or
Send an email to [email protected], or
8 Go to www.ts.vcu.edu/helpdesk, or
N Come in person to Cabell Library, Room B-30
or Sanger Hall, Room B1-018
Te c h n o l o g y
and the
General Information.................................................................. 52
Multimedia Computing
Services for Users with Disabilities
Reference Services..................................................................... 53
Library Education & Instructional Services
Library Catalog
Online Databases, Electronic Journals
and Electronic Books
Interlibrary Loan Services and Document Delivery Services
Media Collections and Services
Reserves Reserves
Special Collections..................................................................... 56
General Information
VCU Libraries is composed of two main libraries; the James Branch
Cabell Library on the Monroe Park Campus and Tompkins-McCaw
Library for the Health Sciences on the MCV Campus, and supplementary operations. The libraries hold 1.97 million volumes, almost
24,000 journal and other serial titles, more than 3.18 million microforms, as well as film, video, sound, comic, manuscript and book art
collections. Services available at VCU Libraries include research assistance via phone, email, or in person at the service desks, education
services, borrowing materials from other libraries, collaboration space
for students and faculty, and computers and media equipment.
Selected library services, including the catalog, library news, Ask
a Librarian, course reserves, and a personal library record are also
available on the myVCU Portal (my.vcu.edu). You can call the VCU
Libraries toll-free long distance at (866) VCU-BOOK
James Branch Cabell Library
901 Park Avenue
(804) 828-1101, Research & Reference Services desk
(804) 828-1111, Circulation & Information Services desk
Tompkins-McCaw Library for the Health Sciences
509 N. 12th Street
(804) 828-0636, Service Desk
Computers in VCU Libraries
Library buildings have computers on every floor (eID login required), as
well as laptop ports and wireless access (www.library.vcu.edu/wireless).
Computers offer the Microsoft Office and OpenOffice suites as well as
internet access. Additional information is available for Cabell Library
(www.library.vcu.edu/jbc/computing.html) and Tompkins-McCaw Library (www.library.vcu.edu/tml/information/computing.html).
Multi-media Computing in VCU Libraries
VCU Libraries provides equipment that allows digital access to our
collections and supports new media technologies in research and
instruction. Use of this equipment and services is available to VCU
students, staff and faculty. Specific information on stations and services available are found online for both Cabell Library’s Media and
and Tompkins-McCaw Library’s Instructional Media Workshop at
Services for Users with Disabilities
Both Cabell Library and Tompkins-McCaw Library have various
services for users with disabilities. Examples of software and hardware
available include Microsoft Magnifier; Jaws synthesized voice screen
reader; Merlin Monitor, a full-color video magnifier that recognizes
voice commands; SARA – Scanning and Reading Appliance that
scans and reads print; OpenBook; Kurtzweil2000; Naturally Speaking; and 20-inch monitors. For full information on availability and
services visit www.library.vcu.edu/services/disability.html.
Reference Services
VCU Libraries’ staff provide research assistance at both libraries. Access to these services and to library materials is free to VCU students,
faculty and staff. Library users can utilize email, call, or walk in for
research assistance.
The Liaison program fosters communication and collaboration between
VCU Libraries and the university community. Librarians are appointed
to work with faculty, staff and students in specific academic units to
Research consultations, by appointment, are available to VCU students, faculty and staff to provide in-depth research assistance from a
subject specialist. (www.library.vcu.edu/services/instruction.html)
Library Education & Instructional Services
Education and training opportunities are provided throughout the
year to students, faculty and staff. Both Cabell Library and Tompkins-McCaw Library host a variety of sessions on topics including
company research, career exploration, technology trends, public
health mini-lectures, time-saving research techniques, resource citation management, various database workshops, and general library
tours. All sessions are listed at www.library.vcu.edu/events.
VCU faculty is encouraged to schedule course specific instruction sessions. The Instruction Reservation Request Form is available online
(www.library.vcu.edu/forms/instruction.html). Instructors can develop
library research content for Blackboard courses that supplements the
classroom session.
Librarians are available to review course assignments and to offer
assistance with the research component. VCU faculty can also view
online help for creating effective library and Internet research assignments (www.library.vcu.edu/help/assignments.html).
Library Catalog
The library catalog aids in discovery and location of research material
and determines the status of materials in either library, reflecting if a
book is on the shelf, checked out, being repaired or on order from the
publisher. It also provides a direct link to books and journals available in electronic form—over 18,000 electronically accessed journals
and 139,000 e-books.
Online Databases, Electronic Journals
and Electronic Books
A full slate of research databases extending across academic disciplines provides online access to listings of journal articles and other
materials from on- and off-campus. Frequently used databases include
Academic Onefile, BIOSIS, ERIC, Factiva, FirstSearch, JSTOR/ArtSTOR, LexisNexis, NetLibrary, PUBMED/Medline, and PsycInfo.
Most databases contain the “Get it @ VCU” button after each listing.
This button allows the user quick access to full text versions of the article (if available), a link to the catalog to check availability of print
or microfiche copies of the journal, and links to Interlibrary Loan
(ILLiad) to request items that VCU Libraries does not own.
From the VCU Libraries home page, click “Find Information” for links
to databases by subject and listed A-Z (www.library.vcu.edu/research).
Researchers can learn more about specific discipline resources by
viewing the Resource Guides at www.library.vcu.edu/guides.
Interlibrary Loan and
Document Delivery Services
VCU Libraries offers free interlibrary loan services to all faculty, staff
and students for materials not available at VCU Libraries (not owned,
at the bindery, damaged, lost, in storage, missing, on order, or overdue). This service is also available for print and electronic copies of
journal articles, book chapters, patents, etc. (a fee may apply if the item
is owned by VCU Libraries). Distance education faculty, staff and students may use this service free of charge for books and media delivery.
Interlibrary Loan is available via ILLiad (illiad.library.vcu.edu/illiad).
Media Collections and Services
VCU Libraries collects non-print media material at both libraries.
Tompkins-McCaw Library media collections are shelved in the basement level stacks. Its viewing and listening equipment is available
in group study rooms and the Instructional Media Workshop. The
Instructional Media Workshop at Tompkins McCaw Library is a selfservice facility available to VCU faculty, staff, and students for making media presentation materials and features a large format printer,
DVD/CD duplicator, scanners, and digital video and audio workstations. (www.library.vcu.edu/tml/information/workshop.html)
In Cabell Library, the Media and Reserve Services department on
the third floor offers film formats such as DVD’s and videos; music
collections such as compact discs and scores; and other non-print
collections. Audio, video and scanning computers, viewing stations
and a group viewing room are available, as are equipment for film and
music editing. (www.library.vcu.edu/jbc/mrs)
Reserves Services
Course Reserves of readings, viewings and listening assignments are
offered as electronic reserves (e-reserves) or traditional circulating
reserves. E-reserves are accessed via the libraries’ catalog, and can
be linked into Blackboard or course websites. Faculty may submit
personal or library materials to be digitized for e-reserves. Traditional
reserves circulate for short periods of 2 hours, 1 day, 3 days or 7 days.
Reserves services are located at the Media and Reserves Services in
Cabell and at the Tompkins-McCaw Services Desk.
Special Collections and Archives,
Digital Collections and Online Exhibits
VCU Libraries’ Special Collections and Archives includes rare and
specialized book collections numbering over 50,000 volumes, serves
as a repository for the papers of numerous Virginia writers, artists,
health care practitioners, social activists and local non-profit organizations, and houses VCU’s official archives. In addition Special
Collections and Archives continues to build the Archives of the New
Dominion, a collection of historical materials from Virginia’s underdocumented communities. VCU Libraries holds top-tier collections
in the comic and graphic arts, artist’s books, and medical artifacts.
Finding aids for some of these materials are available online in the
Virginia Heritage database at lib.virginia.edu/vhp.
VCU Libraries has created a number of online resources using
unique resources housed in Special Collections and Archives. Online
exhibits and the VCU Libraries Digital Collections offer electronic
access to various collections ranging from local Civil Rights leaders’
oral histories to Richmond architecture, from the comic book and
cartooning arts to the history of VCU itself. Collections are presented in a variety of formats, including photographs, art, text, video,
and audio. Links to these collections and more information about the
Special Collections and Archive departments in both campus libraries can be found at www.library.vcu.edu/libraries/mediaarchives.html.
Just for
Before you arrive......................................................................... 58
Buying a Computer
Getting Computer Service
Computer Software
Connecting On-campus........................................................... 60
Clean Access
Downloading Stuff
Configuring Your Computer
Telephone Services
Connecting Off-campus.......................................................... 63
Getting an ISP
Connecting to the Internet
Technology Assessments........................................................ 64
You, On the Web......................................................................... 65
Personal Web Pages
Student Organization Web Pages
Personal Blogs
Just for Gamers & Geeks.......................................................... 66
Wireless Connections
Wired Connections
Specialized Computer Accounts
Getting Help................................................................................. 68
Technology Checklist . ............................................................. 69
Before You Arrive...
In today’s world, everyone must be techno-savvy. Computers and other
technologies permeate our society. In response to this, VCU is crafting
a technology-rich learning environment to ensure that you are positioned to excel in your chosen field of study when you graduate!
As a VCU student, you will use computers to conduct research, access course materials, to take quizzes and tests, create and share new
ideas and art forms, discover new scientific realms, and to communicate with colleagues, instructors and family, all from within the VCU
community! Visit the VCU Web page at www.vcu.edu and become
familiar with the VCU environment.
All students are required to have a computer. The following section
will help you select the right computer for your program of study and
budget. Be sure you are ready by following the checklist on page 69.
Buying a Computer
Every year, the University revises minimum specifications for student computers for each new entering class. These specifications can
be found on the VCU G2G Website (g2g.vcu.edu). They will aid
in your purchasing decisions. Some departments and schools recommend a specific configuration from among the options outlined by the
University. If you have declared a major, you will need to check with
the school or college in which you are enrolling to ensure that the
minimum specifications are sufficient for your course of study. For the
latest information about configurations, please visit the website (g2g.
vcu.edu) or call (804) 828-3018.
VCU has an exciting laptop program called [email protected]
VCU Technology Services has teamed with Lenovo, makers of the
awarding-winning ThinkPad laptop computers, to offer speciallyformatted laptop computers for VCU students. These computers offer
many advantages to students, including
: Special Pricing for VCU Students.
: 4-year Warranty. Standard warranties for computers are 1-3
years. This warranty is valid even if you are no longer at VCU.
: ThinkPad Protection. This program provides complete protection
for any accidental damage to your ThinkPad for 4 years, even if you
are no longer at VCU (theft and damage due to fire are the only
warranty exclusions, which are normally covered by a rider to your
homeowners/renters insurance policy).
: On-campus Warranty Service. Service on your computer can
be obtained at an on-campus service center, so you don’t have to
wait for a service technician to come to you or for your ThinkPad
to travel to some out-of-state service center.
: VCU Loaner Computers. Registered VCU students generally
will be able to obtain a loaner ThinkPad if their computer purchased under this program will be in for servicing for a significant
period of time.
: Wireless Connections. Take advantage of VCU’s comprehensive
wireless network coverage to access online tools—indoors and out!
More information about this program and links to Lenovo’s purchasing
page are available on the G2GMobile Website at g2g.vcu.edu.
Getting Computer Service
The G2GMobile service center is authorized to provide warranty
service for Lenovo, Apple and Dell computers. If you need service for
your computer and it’s under warranty, you can bring it to the Help
Desk in the basement of Cabell Library on the Monroe Campus for
service. For non warranty service, service on other brands and items
such as iPods, phone the G2G Service desk for assistance at (804)
Computer Software
Technology Services licenses antivirus software for student use. All
students living in the residence halls are required to download and
install, and use this software. Students purchasing a G2GMobile
computer will have this software pre-installed on their computers
when delivered. The license remains valid for as long as you are a
VCU student. The software is available at go.vcu.edu/antivirus. Please
read all documentation before you download and note that you must
uninstall any other antivirus software you are currently running
before installing new antivirus software. For help with installing the
software, contact the Help Desk at (804) 828-2227.
VCU also licenses some software for student and faculty use, at low
or no cost to users. For a list of these programs and instructions for
downloading,seethesoftwarepageat go.vcu.edu/download-software.
In addition, discounted educational versions of popular commercial
software packages are available for the University community. At
press time, the vendor for this service was changing. Visit go.vcu.edu/
buy-software for the latest information about where and how to buy
discounted educational versions of commercial software packages.
Connecting On-campus
All residence hall rooms at VCU are connected to VCUnet both
wired and wirelessly. To connect your computer to VCUnet from
a residence hall room using the wired connection, you will need a
10/100 BaseT Ethernet card (usually included with most new computers, if you’re using an older computer you’ll have to check) and
a RJ-45 (UTP) patch cord (ethernet cable—this is a standard cable
and is available at any electronics or mass-market store).
Clean Access
Outbreaks of viruses and worms cause interruptions to network
services and degrade network performance. In order to reduce these
problems, VCU Residential Network Services is taking steps to protect student computers and ultimately the network that we all share.
This protection is provided by a network admission system called
Clean Access (CA).
Clean Access is used in conjunction with a software application
installed on the desktop. The first time you log onto the VCU Network, Clean Access will authenticate you and install a small program,
called the Clean Access Agent. This agent ensures that all computers attempting to log onto the network have sufficient virus protection and system updates installed before that machine can access the
network. You will not be able to use VCU Network until this is done.
Please note that this program does not monitor you or where you go
on the internet; it only makes sure your computer is configured to
keep you safe. Learn more at go.vcu.edu/ca.
The Division of Student Affairs & Enrollment Services provides onsite technical support to students living on campus. Support includes:
8 Network card installation (if computer does not have an ethernet
network card; students must purchase one)
8 In-room help if students cannot connect to the Internet
8 Network connectivity issues
8 Internet help
8 Basic troubleshooting
8 Virus removal.
ResNet will provide you with the same level of support that any
technical services shop would provide; however, if you experience
hardware problems, you must purchase replacement hardware at a
computer store (ResNet will install this hardware for you). They will
also help you diagnose any problems you have so you will know if or
what you need to purchase.
Students are responsible for following the computer guidelines listed
in their Residence Hall Handbook.
All technical support requests must be submitted via the on-line
service request form located at www.resnet.vcu.edu. Registration is
required to request technical support and can be done at www.resnet.
vcu.edu (you’ll need your eID). Using the on-line service request is
the best way to request service so that a history can be created for you
to help if other problems arise. You can also call (804) 828-8943 or
email them at [email protected]
Top 10 reasons NOT to download free
copyrighted movies or music
Napster has to make a profit now!
Downloading copyrighted material without permission is wrong
and is against the law.
That indie artist that you love so much will continue to live on
tofu mac n’cheese because they aren’t getting your royalty money.
The version you download won’t sound as good as CD versions.
The reason mp3s are traded is because they’re small. Stuff’s
been lost. Stuff you need for the music to sound good.
One day, you will be writing your English 200 paper and that
killer live hiphop track will actually be a virus that takes out
a whole semester’s worth of work that you never backed up
because you thought computers were more reliable now.
The music reeks. When record companies don’t recoup their
costs on studio releases, they lower production costs. Also, new,
unproven (but maybe the next [insert your favorite artist here])
acts aren’t getting contracts or being released. Instead, Jitney
Snears Greatest Hits Volume 27 is being released.
Downloading files, especially movies, makes the whole network
slow. That means, when you’re trying to do actual homework
(you know, that stuff you gotta do to get good grades?) it will
take you twice as long to access that library reference you need
or upload it to your professor at the last minute. It’s just mean
to do that to your neighbors. And mean people are lame.
VCU has a zero tolerance policy on downloading illegal files. If you
are caught, we will disconnect you from the network with no warning. Zip. Zero. That paper due in 20 minutes? Too bad, so sad.
VCU has already been served with subpoenas for names of
downloaders. That means the lawsuits were already filed. Lawsuits. Lawyers. Expensive lawyers. You think college is expensive? ‘Nuf said?
And the number one reason not to download music?
Karma, baby, karma! One day in the near future, you will be
working at an actual job and you will curse those kids for slowing down your broadband with their stupid downloads.
If you want to download, do it legally. VCU has an arrangement with
Ruckus.com to provide free music to VCU students. Ruckus is the
leader in the digital media space offering college students unlimited
free downloads from a music library of over 2.5 million tracks and
over 4,000 movies and TV programs. Ruckus music downloads are
100% legal, virus free and available to anyone who has a valid VCU
email address. A single sign on link into Ruckus.com has been added
to the portal. You can add this link by clicking Personalize on the
Single Sign On portlet.
Configuring your Computer
If you are connecting to VCUnet, either from the Residence Halls or
using VCU’s wireless network or laptop ports around campus, you’ll
need to make sure your computer is configured for a DHCP connection. The good news is that most computers come that way by
default, so you’ll only need to change it if at some point you used your
computer on a network that required a static IP connection. The
bad news is that the instructions are different for each version of the
various operating systems. To help you configure your computer, we’ve
put instructions for each operating system on a Web page (go.vcu.edu/
dhcp) for you to download. If reading the instructions makes your head
spin, you can always call the Technology Services Help Desk at (804)
828-2227, and an actual person will walk you through it.
Telephone services
VCU Residence Hall Telecommunications provides local telephone
service to VCU students in all of the residence halls except for
Capital Garage Apartments. The local telephone service is charged
on a per semester basis and is included in the Communications Fee.
Call waiting, caller ID, call forwarding and private voice mail are all
included in this service. For long distance dialing, students are able to
make collect calls or use a calling card.
Local telephone service is already connected when students arrive on
campus. Students need to bring their own telephone, one with Caller
ID capability, or separate Caller ID equipment, if they want to utilize
this feature. An answering device is unnecessary because voice mail is
included with the local telephone service.
Instructional information can be found on our website at
go.vcu.edu/student-phones. You may also contact VCU Residence Hall
Telecommunications at (804) 692-6000 or [email protected]
Connecting Off-campus
Your ISP (Internet Service Provider) is your gateway to the Internet.
If you’re living on campus, VCU is your ISP and you don’t need to do
anything. But if you are living off-campus (either at home with your
parents or on your own in an apartment or house) you’ll need to get
an ISP. Some larger apartment complexes will either provide this as
part of your rent or offer this service at an additional (usually modest)
cost. Check to see if yours does. Otherwise, you’ll need to acquire this
for yourself. Consider these options:
8 Your local phone company may be able to provide DSL and/
or FIOS. Consult with your cell phone provider about Mobile
Broadband. Mobile Broadband allows your computer to connect
to the Internet using its own cell phone and account. Verizon
and Cavalier are two companies providing this service near VCU.
8 If you have cable TV service in your area, contact that provider
for a high-speed Cable Broadband Internet connection. Comcast
is the most common provider near VCU.
8 WiMAX, a new microwave wireless technology is now available
locally. It works similar to cell phone technology, which means
you need to be within the service area of a WiMAX tower. Clearwire is one provider near VCU, but, as this is new technology,
other providers may emerge after this guide goes to press. Often
this service is sold through cell phone stores.
8 Satellite is generally the most expensive way to get broadband
service, but it may be your only option if you live in a rural area.
Hughsnet and Wildblue are the most common Internet satellite
8 Inexpensive Dial-Up service is available from a number of providers. Unlimited Internet service is widely available if you have a
land-line phone and a modem built-in or attached to your computer, starting at $10/month. Note that this is very slow way to connect and one of the following faster connections is recommended.
Connecting to the Internet
VCU uses the Internet for most of the computing resources students will
need. There are some exceptions, and instructions for specialized connections are on page 11. In most cases, professors will tell you if you need
the advanced connections. Otherwise, as long as you have an internet
connection, you’ll be able to do anything you need to do at VCU.
Technology Assessments
The State Council of Higher Education in Virginia (SCHEV) requires that public institutions of higher education in Virginia assess
the computer proficiency skills of their students. A sample of VCU
students will be asked to complete this assessment prior to graduation. The assessment will be conducted using a product called the
Skills Assessment Manager or SAM. SAM requires test takers to
perform basic functions within the Microsoft Office software. The
assessment includes 20 tasks each in the areas of Word, Excel, PowerPoint, and Browsing/Operating systems. For more information about
SAM or the computer proficiency assessment at VCU, visit
You, On the Web
Personal Web Pages
In addition to email accounts and computer accounts, students are
able to create personal Web pages on the RamSites network. These
accounts are free to all VCU students. For information about this service or to set up your own personal Web page, visit ramsites.net. If you
have a question or need assistance, contact the Technology Services
Help Desk at (804) 828-2227.
Student Organization Web Pages
Registered student organizations at Virginia Commonwealth University can create Web sites free of charge. For information about this
service or to set up your organization’s Web page, visit
www.studentorg.vcu.edu. If you have a question or need assistance,
contact the Technology Services Help Desk at (804) 828-2227.
Student Blogs
Personal Web Blogs are available to VCU students and student organizations free of charge. For information about this service, to set up
your own blog, or to update your block, visit blog.vcu.edu. If you have a
question or need assistance, contact the Technology Services Help Desk
at (804) 828-2227. Please read the safe blogging practices found in the
“Computer Safety and Security” section of this handbook (page 31).
Just for Gamers & Geeks
If you are a gamer, or one of those computer geeks who likes to juice
up your rig, this section is for you. Most students at VCU know
how to turn their computers on and do basic stuff on the Internet.
If you’re barely able to tell the difference between a megabyte and a
gigabyte, well, then just move along. Nothing here you need to see. If
you’re one those students who loves to tweak their systems and push
the limits of their computers to do all sorts of fun stuff, then read on.
The University network is designed to support thousands of users in a
corporate-like environment. What works well at home or in a small business often does not scale well when supporting a large number of users.
The following points were developed from previous experience dealing
with reported problems. By understanding the features, and limitations,
of VCUnet you can maximize your computing experience.
Wireless Networking
Use the authorized access points provided by the University.
When you connect, make sure you are connected to “VCU” and
not a rogue access point. If you connect to a non-university access point there is no way to predict how well it will perform, and
it could represent a security risk for yourself.
Don’t plug in your own wireless access points or routers. There
are only a few frequency ranges/channels available for wireless, so
it is very likely that they will interfere with the official VCU access
points. Also, running your own access point could allow others to
bypass wireless security (and your network port will be associated
with whatever they are doing!), and could degrade network performance for everyone. We will catch you and disable your port.
Users should be careful to never bridge their wireless and wired
connections (a configuration setting on many laptops). Doing
so will allow others to bypass wireless security (and your ID will
be associated with whatever they are doing!) and could degrade
network performance for everyone.
Wired Connections
The network is configured to divide the internet bandwidth alF
located to the residence halls as equitably as possible. The bandwidth is also allocated dynamically, meaning that the available
bandwidth is divided up based on how many people are active on
the network at any one time. So, be a good network citizen and if
you’re aren’t using your computer, disconnect it from the network.
The network is designed to support only one active device per
outlet. It is OK to change between PC, laptop, game consoles,
etc, but only plug one in at a time. Don’t use hubs or routers to
run multiple devices at one time. Doing so uses more than your
fair share of resources, and sometimes causes disruptions on the
network when installed improperly (this is one area where what
works great at home causes problems here).
Watch out for spyware and virus/worm infections, and if you think
you might have a problem get help quickly. Not only does malware
cause your PC to run slow, waste network bandwidth, and annoy
your neighbors, it is a serious risk to your security and privacy.
There are very few restrictions on what you can do on the netF
work. The ones that are there are intended to protect you or the
University. Two that you might notice are:
IMicrosoft Windows networking is blocked outside of your
local subnet. Sharing your PC’s hard drive or printer is a
bad idea because there is insufficient security to protect you.
Works great at home; not so much when you have thousands
of neighbors on the network. Also, the same configuration
rules help prevent the spread of viruses and worms that use
the Microsoft networking ports to propagate.
IIf you set up a server, people outside of ResNet will not be
able to connect to it. The No Server Rule helps to protect you
from hacker attacks and helps keep someone from using more
than their fare share of bandwidth.
Online games are OK, and as far as we know, are working fine. The
No Server Rule mentioned above should prevent you from setting
up as a server for the world, but game clients and consoles should be
working. However, these protocols are constantly changing. Let us
know if something is not working.
P2P applications work, but responsibility for copyright infringeF
ment will be all on you. Be responsible. See the copyright information on page 41 for tips on avoiding copyright infringement.
Report problems through ResNet (www.resnet.vcu.edu) or the
Technology Services Help Desk (www.ts.vcu.edu/helpdesk or
828-2227)—we often don’t know there is an issue until it is reported. Complaining about problems to friends and faculty, or on
your blog or in LiveJournal, will not get the problem resolved (at
least not as quickly); making an official report will.
Specialized computer accounts
Everyone gets an eID and password when they first register at VCU
that gives access to all most students need. However, some students
may need specialized accounts for specific programs or classes. If you
need one of these, your professor or advisor will tell you. Here’s where
to get them: go.vcu.edu/computer-accounts.
Getting Help
The Technology Services Help Desk provides quick, courteous, and
comprehensive computing support on the Monroe Park and MCV
campuses. Online requests can be made 24 hours a day. Go to the
Technology Services Help Desk website to create help requests;
search Technology Services FAQs; find software downloads; and
more. Visit us at www.ts.vcu.edu/helpdesk for walk-up and phone support hours.
If you need help using your computer at home or on campus:
Call the Help Desk at (804) 828-2227, or
Send an email to [email protected], or
8 Go to www.ts.vcu.edu/helpdesk, or
N Come in person to Cabell Library, Room B-30
or Sanger Hall, Room B1-018.
Cut this page out for a
get ready to come to VCU!
Technology checklist
All Students
Do you own computer? If not, to learn about VCU’s G2G
laptop program, for help in deciding what computer to get,
or for a link to programs with special computer requirements,
check g2g.vcu.edu.
Have you installed VCU’s antivirus software? If you
purchase(d) a [email protected] laptop, you do. If not, do it
now. Download it from www.ts.vcu.edu/security/virus.html.
Do you have Microsoft Office installed? If you purchase(d) a
[email protected] laptop, you do. If not, you can get a specially discounted copy. See go.vcu.edu/buy-software for details.
Have you registered your computer with the VCU Police
Department’s Operation PC-ID? This link will tell you how to
identify your computer and register it with the VCU Police, so,
if it is stolen, you might be able to get it back: (go.vcu.edu/pcid).
Have you obtained your eID? Visit the eID Finder to get
yours! (eidmanager.vcu.edu)
Do you practice Safe Computing? Make sure you read the
chapter on Computer Safety and Security in this book and visit
Have you logged onto the myVCU Portal (my.vcu.edu)? This
is your portal to all things VCU. All you need is your eID and
Living in the residence halls?
Here’s your checklist:
Internet access is included as part of your communications fee. There
is one internet connection for each bed in the room. You do not need
to install any special software to access anything at VCU—it’s all
done over the Internet. Typically computers in the residence halls
are “plug & play” but there will be help available on move-in day.
Please note that, because they can disrupt network access, routers and
wireless access points are not allowed under any circumstances in the
residence halls. Do not install a wireless access point, wireless printer,
Airtunes or music bridge device, or a wired hub. (Wireless keyboards,
mice, and other infrared or bluetooth devices, and 900 Mhz wireless phones—but not 2.4Ghz or above—are okay.) If you use these
devices your VCU network connection will be cut off.
Does your computer have an Ethernet card? If you bought it
within the last 2 or 3 years, it probably does. Here’s how to
tell. Look at the back. If there’s a place that looks like you
could plug in a phone cord on steroids, you have an Ethernet card installed. Most computers purchased within the last
couple of years have this installed as a standard feature. If not,
you’ll need to take it to a computer repair place to have an
Ethernet card installed.
Are you running Microsoft Windows XP Pro SP2 or Windows Vista Business or above? (It will say when you start
up the computer.) If not, you’ll need to install Windows XP
Pro SP2 or Vista Business. Mac users must have OSX 10.4 or
above. If you need to upgrade, visit go.vcu.edu/buy-software to
find a discounted version.
Do you have a 25 foot Ethernet cable? If not, you can get
one at the Barnes & Noble VCU Bookstore or at most
retailers where computer accessories are sold.
Have you left your AirPort/Wireless hubs, routers and access
points at home? Don’t think we won’t find you if you try to
install them on campus. We will. We will shut off your port!
Have you bookmarked the website to get computer help in
the Residence Halls? Here it is: www.resnet.vcu.edu.
Bookmark it!
Are you living off campus?
Here’s your checklist:
Do you have an ISP (internet service provider)? If not, you’ll
need to get one. More information about ISP services is
available on page 63.
Just for
Faculty &
Blackboard.................................................................................... 72
Learning Management System
Content Management System
Special Computer Pricing........................................................ 74
You, On the Web......................................................................... 74
Personal Web Pages
Computing Accounts................................................................ 75
Banner Forms (INB).................................................................... 75
Records Management.............................................................. 76
General Records Schedules
Destruction of Public Records
Recycling and/or Destruction
Remove All Data from a Computer
Timely Destruction of Records
Contact Information
ImageNow.................................................................................... 78
To access Blackboard you can use the VCU Portal (my.vcu.edu) or go
to blackboard.vcu.edu. In either case, to log in use your VCU eID and
password. For help with your eID, please see page 5.
After you have logged into Blackboard you have the ability to create
a course. Look for My Blackboard tab – My Faculty Tools box –
Create a Course.
Explore the Center for Teaching Excellence’s (CTE) website
(www.vcu.edu/cte) or see the next chapter of this guide for opportunities to learn more about how to use Blackboard to enhance the
student’s learning experience and CTE contact information.
Blackboard’s Major Components
Learning Management System (LMS)
You can use the Learning Management System (LMS) to distribute
materials and to facilitate the online interaction between you and
your students. LMS includes tools to:
Post syllabus, announcements, lecture notes, and assignments
Create discussion forums and online chat/lecture features
Incorporate audio features as a online course component
Give quizzes and have Bb do the grading
Allow students to check their grades online
Allow students to post assignments without filling up your
email Inbox
• Meet live online via Wimba LiveClassroom
• Plus much more!
As a faculty member, you have the ability to create your Blackboard
course and copy the course from one semester to the next semester.
Look for My Blackboard tab—My Faculty Tools box—Create a
Course and Copy a Course.
After you create a Blackboard course and students registers for the class,
the Blackboard student roster will automatically update within 24 hours.
If you need technical help with a Blackboard course, contact the
Blackboard Team via email ([email protected]) or the Technology
Services Help Desk via a help desk ticket (www.ts.vcu.edu/helpdesk),
email ([email protected]), or phone (804-828-2227).
Faculty will find more information about using Blackboard on the
Blackboard FAQ page at faq.vcu.edu/ts as well as the separate publication Blackboard for Intellectuals. For a copy, call or visit the Help
Desk at (804) 828-2227 or see www.ts.vcu.edu/helpdesk. Also explore
the Center for Teaching Excellence’s (CTE) website (www.vcu.edu/
cte) or see the information in the next chapter of this guide for opportunities to learn more about how to use Blackboard to enhance the
student’s learning experience and CTE contact information.
Content Management System (CMS)
The second component to Blackboard is the Content Management
System (CMS). CMS allows you to store your files securely online.
That means you’ll be able to access any document you store on CMS
from any location that has internet access. If you are working on
a document in your office and need to work on it some more from
home, you can upload the document to CMS and access from your
home computer or a computer at a conference—any computer connected to the Internet! You can also share it with people you specify,
which makes working on a group project much easier. No more
emailing a document to yourself, so you will have a copy to work on
at home. Organizing your files works just like organizing files on your
computer’s hard drive, and loading files is very simple.
You can also add your course document to the CMS and link to them
within your Blackboard course(s). When you log in to the Bb system
you will see a tab labeled Content System. Click to see the many options you have in CMS.
More Blackboard Help
Tip Sheets. In Blackboard, click on the Content System Tab, then
Institution Content, then the Tip Sheets Folder. You’ll find a number of tip sheets for both faculty and students. Feel free to download,
print and distribute these as needed.
Faculty Blog. The Blackboard team has also developed a Blackboard
blog for faculty for up-to-date news and information about Blackboard at VCU. Find the blog at blog.vcu.edu/blackboardfaculty.
Special Computer Pricing
VCU has an exciting laptop program called [email protected] VCU
Technology Services has teamed with Lenovo, makers of the awardwinning ThinkPad laptop computers, to offer specially-formatted
laptop computers for VCU students. We have also negotiated similar
special prices for both laptop and desktop computers for faculty and
staff personal purchases as well as for departmental purchases (those
with State or research grant money). These computers offer many
advantages including:
: Special Pricing for the VCU community.
: 3-year Warranty. Some computers only come with a one-year
warranty. These computers come with 3-years standard.
: On-campus Warranty Service. Most service on your computer
can be obtained at an on-campus service center, so you don’t
have to wait for a service technician to come to you or for your
ThinkPad to travel to some out-of-state service center.
More information about this program and links to Lenovo’s purchasing
page are available on the G2GMobile website. Visit g2g.vcu.edu and
click on the Faculty/Staff link in the upper right-hand corner.
You, On the Web
Personal Web Blogs are available to VCU faculty and staff free of
charge. For information about this service, to set up your own blog, or
to update your blog, visit blog.vcu.edu. If you need assistance, contact
the Technology Services Help Desk at (804) 828-2227.
Personal Web Pages
In addition to email accounts and computer accounts, faculty and staff
are able to create personal web pages on the People Server. This web
server hosts personal pages created by VCU instructors, researchers,
and staff. These pages, like all web pages at VCU, are governed by the
Web Publishing Guidelines (www.vcu.edu/guidelines). For information
about this service or to set up your own personal web page, visit
go.vcu.edu/web-start. If you have a question or need assistance, contact
the Technology Services Help Desk at (804) 828-2227.
Computing Accounts
By your employment at VCU you automatically receive email, myVCU
Portal, eServices and Blackboard accounts. Your eID gives you access
to these accounts as well as many other services. If you need access to
video, web, research, or other specialized servers, visit the Computer
Accounts Web page at go.vcu.edu/computer-accounts to obtain an account for the server you need to access.
Banner Forms (INB)
Banner Forms (INB) is a password-protected, secure, web-enabled
application that allows for access to human resource, financial and
student data for VCU. Banner Forms (INB) is part of VCU’s eServices
system and is designed to be easy to navigate to the information that
is desired. In order to use this system on a Windows computer, you
must first install a small plugin program, called Java, on your computer, available at www.banner.vcu.edu. Many users will find that Java
is already installed on their computers to run other Java-enhanced
programs and will not need to install anything. You may access Banner
Forms (INB) by logging in from either the Banner Information Center
www.banner.vcu.edu or from the eServices page at www.eservices.vcu.
edu (click on Banner Forms).
Employees who need to use this administrative system as part of their
job will be offered training to help them use the system most effectively. More information about training is available from either your
supervisor, or by visiting www.banner.vcu.edu. Self-help information
is also available at this site. The Help Desk (www.ts.vcu.edu/helpdesk,
(804) 828-2227 or [email protected]) is your first source for technical support for using this system, and for requesting access.
Banner Forms (INB) users are required to use a strong password and
change it at least every 90 days. An email is sent to you when your
password is close to expiring. This password is the same as your eID
password and follows the same rules, which are listed on page 5. If
your eID password does not meet these standards, you will be denied
access to systems such as Blackboard, VCU Mail Anywhere, myVCU
portal, and many other online University systems that use the eID
until you set your new strong password. For even more help with passwords, see the “Use Strong Passwords” section on page 36.
Records Management
Records Management is the administrative term for the process of:
n the maintenance of currently active, administratively useful,
public records
n the disposition of public records that no longer serve administrative, legal, fiscal, or historical purposes and,
n the preservation of those records that have historical value or
that must be preserved by law of for other reasons.
General Records Schedules
The Commonwealth of Virginia has specified in the Code of Virginia
and regulations how public agencies and institutions must manage
their records. The Library of Virginia has prepared schedules for
various types of records, such as correspondence and financial records
that are created in many state agencies. Each schedule has a brief
descriptive title of the type of records and information about the period for which these records must be retained. Record series are listed
alphabetically within each General Schedule and are easy to locate.
Anyone in a University office who manages records should review
the state’s General Records Schedules to determine retention periods.
General Schedules Presently In Effect
n GS101: Administrative Records
n GS102: Fiscal Records
n GS103: Personnel Records
n GS104: Mailroom Records
n GS105: Motor Vehicle Records
n GS106: General Services Records
GS107: Food Service Records
GS108: Fire, Safety, and Security Records
GS109: Library and Museum Records
GS110: Electronic Records
GS111: Colleges and Universities Records
GS2000: Y2K Records
Index to General Schedule Items
To ensure that public records are destroyed only after their administrative usefulness has ended and that there are no legal, fiscal, or
historical reasons for the preservation of the records, the Library of
Virginia (LVA) has established a procedure for review of records that
are being considered for destruction (you may wish to read the LVA’s
general discussion of this procedure). Form RM3 must be completed
by the office that wishes to destroy the records. An official in the office must certify that the records described on it are no longer needed,
and that “the records listed above have been retained for the scheduled retention period, that required audits have been completed,
and that no pending or ongoing litigation involving these records is
known to exist.” The RM3 form and its instructions are available at
Recycling and/or Destruction
VCU Environmental Conservation provides recycling and document destruction services. For more information, contact Steve Heinitz at (804)
828-2487 or the FMD Customer Services Center at (804) 828-9444.
Remove All Data from a Computer
All software and data files must be removed from all electronic devices and electronic storage media that are surplused, returned to a
leasing company, or transferred from one University employee to another employee having different software and data access privileges.
Removal methods include: Software wiping (software may be downloaded from go.vcu.edu/download-software), degaussing or physical
destruction (this includes hard drives and other electronic media).
Timely Destruction of Records
In 2006 the Virginia Public Records Act was amended as follows:
each agency shall ensure that records created after July 1, 2006 and
Act, are destroyed or discarded within six months of the expiration of the
Public Records Act. The law also provides that all records previously
authorized to be destroyed must be destroyed in a timely manner.
These new regulations require the destruction of old records and are
needed to curb the growing problem of identity theft. The intent of
these regulations is to protect individuals from identity theft by eliminating unauthorized access to personal information, such as social
security numbers, that are often contained in public records. You are
strongly encouraged to verify that personal information is only retained
in accordance with state law and that every effort is made to secure and
protect personal information.
Contact Information
Scott Davis, VCU Records Administrator
[email protected]
(804) 828-2103
Perceptive Software’s ImageNow is a user-friendly document imaging
and management solution that allows you to easily capture, organize,
and manage data. With one click, ImageNow allows you to scan, file,
retrieve, print or distribute documents.
ImageNow changes the way paper forms are handled by alleviating
the time-consuming inefficiencies of manually filing and retrieving
documents, thereby enhancing customer service and productivity. In
addition, ImageNow eliminates the cost and space issues associated
with maintaining a paper-based process. Paper documents can easily
be damaged, destroyed or misplaced; ImageNow helps avoid this by
rendering documents to electronic format.
ImageNow is currently being used by more than 280 licensed
customers in 19 departments around the VCU campus and can
integrate with Banner. If you would like additional information
on how ImageNow can work for your department, please contact
Technology Services, Applications & Project Management at
[email protected]
The Center
for Teaching
Introduction................................................................................. 80
Teaching with Technology...................................................... 80
Programs....................................................................................... 81
Short Courses
Pilot Programs
Faculty Learning Communities (FLCs)
Student Technology Expertise Program (STEP)
Small Grants
Services.......................................................................................... 83
On-Line Course Design& Development
Individual / Group Consultation
Classroom Observation / Video
Survey Development /
Focus Group
Adjunct Faculty
Instructional Technology Resources.................................... 84
Classroom Performance System (CPS)
Teaching, Learning and Technology (TLT)
The VCU Center for Teaching Excellence (CTE) seeks to promote,
enhance, and assess teaching effectiveness and student learning
through faculty development. The CTE offers faculty a wide range of
programs and resources to support the teaching mission of the University, and assist faculty with their professional growth. One focus
area of our program includes the effective integration of instructional
technology to support teaching. We work closely with faculty to
explore how good instructional practices can be enhanced by using
technology tools.
Teaching with Technology
Digital technology tools, including hardware, software, and internet
based systems, continue to shape the teaching and learning environment in higher education. While instructional technology provides
many interesting opportunities to explore innovative teaching
practices, it is also a rapidly changing arena sometimes filled with
an overwhelming number of options. In higher education, the effective delivery of IT tools requires cooperation among several units in
order to provide comprehensive access and support for faculty. There
is rarely a one-stop shop. Teaching with technology in a meaningful
way requires not only access and training on using the technology,
but also practices and understandings about how it can be used to
best support teaching and learning.
Faculty members teaching in this ever-changing digital environment
often find it challenging to stay current. Sorting through the myriad
of IT options to find those that support what instructors want to do
in their teaching can also be very complicated The CTE provides a
range of programs, resources and services to assist faculty members
in this endeavor. We work with faculty to make connections among
sound instructional practice, knowledge about learning, and meaningful uses of instructional technology. We invite you to share your
expertise and experience with us, as well as offer suggestions about
resources and programs you’d like to see us offer.
The CTE offers a number of opportunities for faculty to explore and
learn more about teaching with technology. These programs are
briefly outlined below; additional information can be found on our
website: www.vcu.edu/cte.
The CTE Teaching with Technology Institutes offer faculty an opportunity to attend a comprehensive one-week series of courses during scheduled semester breaks. Institutes provide the opportunity for
hands-on learning, consultation, and meaningful discussion about the
integration of technology in teaching. Faculty members who complete an Institute are eligible to apply for special grant funding from
the CTE to support the effective use of technology in their teaching. The winter Institute is usually held the first or second week of
January and the summer Institute is usually held in late May or June.
More detailed information about institute sessions can be obtained
on the CTE website.
Short Courses
Short courses are one to three hours hands-on sessions that are offered throughout the fall and spring semesters. A complete listing can
be found by searching www.pubinfo.vcu.edu/training (use Center for
Teaching Excellence as sponsor). A sampling of offerings is listed on
the next page:
Introduction to Blackboard
Teaching with Discussion Boards
Testing / Quizzing in Blackboard
Communication Tools
Gradebook Management
Blackboard Content System
Course Design
Online Assessment Development with Respondus
Develop Interactive Content with LessonBuilder
Classroom Response System (CPS) (enables interactive
polling and display of student responses in the classroom)
Wimba Live Classroom
One hour seminars of technology-related topics of interest are presented during fall and spring semesters. The choice of day and time
will vary based on the availability of space and the presenter. Sample
topics include Teaching with Low-Threshold Technology, Exploring
Online Learning Objects, Podcasting, and Teaching with ePortfolios.
If there is a topic of interest you’d like to present or see offered, please
contact us at the CTE.
Pilot Programs
The CTE also designs and conducts pilot programs that explore
the instructional value of promising technologies. These programs
provide opportunities for faculty who are early adopters or interested
in experimenting with technology in the classroom. Typically, small
cohorts of faculty work together over the course of an academic year
to learn, share, and present their experiences. The current program is
on Exploring Tablet PCs in the Classroom.
Faculty Learning Communities (FLCs)
FLCs are cross-disciplinary groups of faculty and staff that engage in
a yearlong product-driven program of active collaboration. The CTE
offers several FLCs, one of which focuses on teaching with technology. We also offer assistance to groups of faculty that are interested in
starting their own FLCs.
Student Technology Expertise
Program (STEP)
STEP is a program that pairs faculty members who want to learn a
particular technology with a student who has expertise with the technology. Faculty project proposals and requests for STEP interns are
accepted on a rolling basis throughout the academic year.
Small Grants
Funding opportunities are available through the CTE on a yearly basis, and proposals for this program occur in the fall of each academic
year. Many grants are awarded that have a focus on improving teaching and learning through the use of technology.
Successful teaching with technology can often involve experimenting, taking risks, and evaluating the outcomes of those efforts. The
CTE provides a range of services to support the effective implementation of technology in teaching and learning.
The CTE welcomes you to stop by to learn more about the entire
range of services and programs we offer in addition to those focusing on instructional technology. If you have questions or would like
additional information about any of our programs, please contact us
(804) 827-0838.
On-Line Course Design & Development
The CTE can provide consultation on the design and development
of on-line or blended courses. We advise faculty in on-line teaching
best practices and selection of appropriate technology tools to support
learning in the on-line environment.
Individual / Group Consultation
Individual faculty as well as groups of faculty in schools or departments can consult with CTE staff to analyze instructional needs and
determine potential instructional technology solutions. We regularly
provide consultations in the areas of general course design, integrating technology in teaching, and identifying technology tools that
support learning goals.
Classroom Observation/Video Recording
The CTE will conduct confidential classroom observations to assist you
in the evaluation of classroom practices and the use of instructional
technology. Loan of equipment for video recording of classroom teaching, and subsequent analysis of class sessions can also be conducted.
Survey Development / Delivery
The CTE can provide web-based tools to assist you with developing, deploying and analyzing surveys to receive feedback from your
students about your teaching.
Focus Group Interviews
The CTE is also capable of working with groups of students to conduct focus group interviews to provide you with feedback about your
course, teaching practices, or the implementation of a new technology. We can assist with protocol development, audio recording and
transcript analysis.
Adjunct Faculty
The CTE remains open after normal working hours to provide
adjunct instructors with the opportunity to access our resources. We
have two Dell workstations, printers, copier and a scanner that are
always available for faculty use. Please check our website for exact
days and times for the semester.
Instructional Technology
The CTE offers a wide range of resources in the area of technology,
and more can be learned about them by visiting our website www.
vcu.edu/cte. A few key resources include the following:
Classroom Performance System (CPS)
CPS is an interactive polling technology that can be used to provide
feedback and promote engagement and discussion in the classroom.
In addition to providing training in the use of this technology, the
CTE loans sets of “clickers,” receivers and software required for using
CPS in the classroom. These mobile sets (accommodating class sizes
up to 96 students) are ideal for occasional use as well as exploring the
use of the technology. Some training is required prior to loan of this
Teaching, Learning and
Technology (TLT) Group
VCU is a subscribing member of the TLT Group, and the CTE can
provide faculty members access to the full range of subscriber materials (contact CTE to request login information). The TLT Group is a
non-profit organization that endeavors to assist educational institutions around the world to improve teaching and learning through the
effective use of information technology. We encourage you to take
Technology Policies................................................................... 88
Policies You Should Know....................................................... 89
Other Places to Find Policies.................................................. 90
Technology Policies
Here’s a list of the most common policies that faculty and staff
need to know. These get updated occasionally, so we’re only
including the Web links to the most current version. We’ve also
included links to other policies at VCU.
Computer and Network Use Policy
This is the overarching policy you need to know about when using
a computer at VCU.
Information Security Policy
Information about rules to keep information you may have access to safe.
Student Email Policy
This one governs using email at VCU.
Guidelines for Faculty & Staff
Use of Communication Media
Rules about personal use of telephones, faxes, internet and email.
Web Publishing Guidelines
These are the rules to follow if you have a Website or a blog on
VCU’s networks.
Intellectual Properties Policy
This covers all intellectual property issues at VCU.
Web Privacy Statement
All websites should have a privacy policy. Here’s VCU’s.
Blackboard Organizations for Students
Students must obtain a faculty sponsor to have an organization on
Federal & State Regulations
Here’s a list of the most common regulations you should know.
Other Policies You Should Know
Student Honor Policy
Student Conduct in Instructional Settings
Copyright FAQ
Rights of Students under FERPA
Americans with Disabilities Act
Trademark Information
State Policies on Information Infrastructure
Other Places to Find Policies
Administrative Toolkit
Human Resources Policies
Office of the Provost
Student Resource Guide
Academic calendar 19
Academic record 18
Accessible technology 44, 53
Adaptive workstation 44, 53
Ad-Aware 38
Add or drop classes 18
Adjunct faculty 84
Advanced computing
Special computer accounts 24, 68
Advanced connections
Residence halls 66
Wireless 66
Advising 19
AirPort 70
Alerts 4, 7, 10, 42
Announcements 4
AntiSpyware 38
Antivirus software 16, 32, 33, 59, 69
App2Go 28
Assignments in Blackboard 20, 72
Assistive technologies 44, 53
Atlas.ti 26
Attachments 16, 35-37
Audio conferencing 13, 23
Audiovisual 21, 47-48
Audio workstation 55
Automatic updates 33
AV engineering 48
Location filming 48
Production studios 48
Video services 48
Back up 33, 35
Bandwidth 66
Banner 18
Banner Forms (INB) 75, 76
BlackBerry 16
Blackboard 13-14, 19, 22-24, 54, 56, 72, 81
Blended courses 83
Content Management System 21
Faculty Training 21
Learning Management System 20, 72
Blogs 4, 25, 73-75
Bluetooth 11, 70
Broadband internet 64
Business School Short Courses 47
Buying a computer 58
Cable internet 64
Calendar 19, 49
Camcorders 21
Cassette recorders 21
Center for Teaching Excellence 24, 46, 72-85,
Adjunct faculty 84
Classroom observation /video recording 83
Classroom Performance System (CPS) 84
Faculty Learning Communities (FLCs) 82
Individual / group consultation 83
Institutes 81
Instructional technology resources 84
On-Line course design & development 83
Pilot programs 82
Programs 81
Seminars 82
Services 83
Short courses 81
Small grants 83
Student Technology Expertise (STEP) 82
Survey development / delivery 84
Teaching, Learning and Technology (TLT) 85
Teaching with technology 80
Center for Study of Biological Complexity 27
Central servers 26
Classroom Performance System (CPS) 84
Classroom support 22
Class rosters 19
Class schedule 18
Clean Access 32, 60
Clickers 84
Closed circuit television 23
Comic and graphic arts 56
Communications fee 69
Computer accounts 68, 75
Computer labs 18, 28
MCV campus 29
Monroe Park campus 28
Printing 28
Computers 52
High performance computing 27
Internet2 27
National LambdaRail 27
Computer Safety
Alerts 42
Email 35
File sharing 39
Instant messenging 38
Malware 36, 39
Peer-to-peer (P2P) 39
Phishing 17, 37
Safety tips 33
Spam 17, 37
Spyware 16, 37-38
Top 6 safety tips 33
Viruses 36
Virus protection 32
Computer software 24, 28, 59
Computer specifications 58
Configuring your computer 63
Connecting on campus 60
Consulting 28
Content Management System 20, 21, 73
Copyright 39-41, 61, 67, 89
Course design 81
Course materials 58, 73
Course reserves 56
Database support 27, 54
Data projectors 21
DHCP 11, 63
Dial-Up 64
Digital collections 56
Digital recording 25
Digital signage 7
Digital video 55
Disabilities 44, 53
Discussion forums 20, 72
Distance education 22, 55
Downloading 39-41, 61-62
DSL 64
DVD & DVD Players 22, 55
E-books 54
eID 5, 6, 69
eID Manager 5
Password 5, 36
Email 6, 13-16, 37
Accessing Your email 14
BlackBerry 16
Dangerous email 37
Lotus Notes client 14
Safety 35
Spam 16
Special accounts 24, 68
Emergency notification 7, 10
[email protected] 12
ePortfolios 82
Equipment loans 21, 47
E-reserves 56
eServices 18, 75
Banner 18
Banner Forms (INB) 76
Ethernet 60-61, 70
Events calendar 49
FaceBook 4
Faculty Learning Communities (FLCs) 82
File sharing 39-40, 61
Film editing 55
Financial aid 18
Firewall 35
Focus groups 84
Free downloads 39-41, 61-62
[email protected] 58, 74
Game consoles 66-67
GarageBand 25
Geographical Information System (GIS) 27
Gradebook 81
Grades 18-19
Graduation technology assessments 64
Hands-on workshops 24
Help Desk 2, 8, 30, 49, 68
Knowledge Base 47
Test scanning 22
High performance computing 27
Human Resources 19
Identity theft 6, 17, 37
ImageNow 78
Infrared 11, 70
Inquisite 27
Instant messaging (IM) 38
Instructional media 55
Instructional support 19
Blackboard 19, 72-73
Classroom support 22
Distance education 22
Equipment loans 21
Podcasting 24
Technology training 24
Teleconference services 23
Test scanning 22
Video conferencing 26
Webcasting 25
Instructional technology resources 84
Intellectual property 39, 88
Interlibrary loan 55
Internet2 10, 27
Internet service provider (ISP) 63, 70
iTunes University 24
Knowledge Base 47
Laptop 10-11, 25, 29, 32-33, 58, 66-67, 69, 74
Large format printer 55
LCD projectors 22
Learning Management System 19, 20, 72
Lenovo 59, 74
Library 52-56
Computer labs 28
Computers 52
General information 52
Hours 52
Photocopiers & printing 28-29
Lite email 15
Long distance 12. 63
Lotus Notes 14, 15
Macintosh 11, 15, 25, 26, 28, 29, 30, 33-35, 70
Mail Anywhere 15
Malware 36, 39, 67
Matlab 26
Media computers 22
Media Resource Center 22
Media Support Services 22, 47
AV engineering 48
Classroom support 22
Distance education 22
Equipment loans 21
Location filming 48
Podcasting 24
Production studios 48
Teleconference services 23
Video conferencing 26
Video services 48
Webcasting 25
Medical artifacts 56
Mid-Atlantic Terascale Project 27
Mobile broadband 64
mPLus 26
Multimedia 21
Music editing 55
myVCU portal 6, 13, 15, 18, 69
National LambdaRail 10, 27
Network 5, 10, 32, 42, 60, 63, 66
Wired 10, 66
Wireless 10, 16, 29, 52, 59, 66, 69, 70
New media technologies 53
No Server Rule 67
NVivo 26
Online assessment 64, 81
Online course 20, 23, 83
Online exhibits 56
Online games 67
Online safety 33
Operation PC-ID 69
Oracle 27
P2P 39-41, 61, 67
Passwords 5, 34, 36, 76
Change password 7
Pay 4 print 4, 28-29
Payroll information 19
Peer-to-peer (P2P) 39-41, 61, 67
Personal information 6, 18, 19
Personal web pages 65, 74
Phishing 17, 37
Podcasting 24, 47, 82
Webcasting 25
Policies 88
Administrative Toolkit 90
Americans with Disabilities Act 89
Blackboard organizations for students 88, 89
Computer and Network Use Policy 88
Computer use 88
Copyright 89
Federal & state regulations 89
Guidelines for Faculty and Staff Use of
Communication Media 88
Human resources policies 90
Information Security Policy 88
Intellectual Properties Policy 88
Rights of Students under FERPA 89
State policies on information infrastructure 89
Student Conduct in Instructional Settings 89
Student E-mail Policy 88
Student Honor Policy 89
Technology policies 8
Trademark information 89
Web Privacy Statement 89
Web Publishing Guidelines 88
Portal 13
Portlets 13-14
Printing 28, 29
Photocopiers 29
RamBucks 3, 4, 28, 29
Ramcams 30
RamSites 65
Reading machines 44, 53
Records management 76
Contact information 78
Destruction of public records 77
General records schedules 76
ImageNow 78
Recycling 77
Registration 18
Reporting security problems 42
Research support 26, 47, 58
Assistance 53
Consultation 26
Consulting 28
Database support 27, 54
Geographical Information System 27
High performance computing 27
Internet2 27
National LambdaRail 27
Statistical support 26
Unix servers 26
Residence halls 59, 60, 63, 69
ResNet 32, 60, 61
Ruckus.com 40, 62
Safe computing 32-42, 69
Safety 33
Instant messenging 38
Phishing scams 37
SAS 26
Satellite 23, 64
Scanning computers 55
Scientific Workplace 26
Screen reader 44, 53
Self-paced training 24, 46
Seminars 24
Short courses 45
Siren 7
Skills assessment 65
Slide projectors, 21
Social security number 6
Software & applications 24, 28, 59
Software update 34
Software wiping 77
Sophos 23-33
Spam 16, 37
Spyware 37-38
Spam Quarantine Summary 17
Special Collections 56
Special computer accounts 24, 68
Spybot 38
Spyware 37, 67
Statistical support 26
Consultation 26
Training 26
Strong passwords 5, 36
Student bill 18
Student Technology Expertise (STEP) 82
Surveys 27, 84
Syllabus (in Blackboard) 20
TDD phone services 13
Teaching, Learning and Technology Group 85
Teaching with technology 80
Technology assessments 64
Technology checklist 69
Technology policies 88
Technology Services (about) 2
Technology training 24, 44
Business School Short Courses 47
Knowledge Base 47
Technology seminars 45
Tech Squad 22
Teleconference services 13, 23
TelegRam 4
Telephones 12
[email protected] 12
Teleconference services 13, 23
Terms of Usage 18
Test scanning 22
Text messaging 7
Tip sheets 73
Trademark information 89
Training 24, 26, 44, 54, 75
Blackboard 47
Business School Short Courses 47
Knowledge Base 47
Seminars 82
Short courses 81
Technology training 24
Transcripts 18
Twitter 4
Unix server 26, 27
USB 25, 33, 36
VCRs 21
VCUCard 3
Lost cards 4
Office locations 4
RamBucks 3
VCUnet 5, 10, 32, 42, 60, 63, 66
Video bridge 23
Video conferencing 22-23, 26
Video magnifier 53
Video recording 83
Video streaming 25
Viewing stations 44, 55
Virus 16, 32, 36
Antivirus 32
Avoiding viruses 36
Virus protection 32
Voice over Internet Protocol (VoIP) 12
VPN Client 11
Webcasting 25
Web pages 74
Blogs 65, 75
Personal web pages 65, 74
Student organizations 65
Web survey support 27
WiMAX 64
Windows Vista 35, 70
Windows XP 34, 70
Wired network 10
Wireless network 10, 16, 29, 52, 59, 66, 69, 70
Wireless printing 11
Laptop ports 11
Withdraw from class 18
Workshops 24
Quick Reference
Emergency: VCU Police
On campus: (804) 828-1234 • Escorts: (804) 828-WALK (9255)
Get help for any technology question. This is also the contact for test scanning.
(804) 828-2227 • [email protected]
VCU Alert
Is school closed for snow? Why are there sirens?
Alternative Web Page
If there’s a major problem or disaster, this is the place for more info.
myVCU Portal
Log on once and access all your online resources, including Blackboard.
my.vcu.edu • blackboard.vcu.edu • faq.vcu.edu/ts
Report lost cards or add funds to your RamBucks account.
(804) 827-CARD (2273) • [email protected]
VCU Technology Services
Network Services
Wireless Network Information
For Residence Hall
Phone Services
To report a Residence Hall
network problem contact
Student Affairs at
Lost? Confused?
Need Help?
or call the Help Desk at
It’s 11 pm.
Help? Do you know what
computer labs
Call the Help
are open?
[email protected]
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