download)

download)
PROLiNK® Netbook/ Notebook 3-Year Local Warranty Information
(only applicable for Singapore customers)
1. General Terms and Conditions
Effective January 1st, 2010, Fida International (S) Pte Ltd., hereunder PROLiNK, offers a Thirty-Six (36)
months limited local warranty (carry-in only) on selected PROLiNK Branded Netbook/ Notebook products
only, hereunder Product from the manufacturing date. If customer registers the Product online, the local
limited warranty will cover Thirty-Six (36) months from the original date of purchase*. The limited warranty
is under no circumstances transferable to any other party that is not the original buyer of the Product, and only
covers Products that are purchased from PROLiNK’s authorized dealer network in Singapore.
Under the terms of the carry-in warranty, the customer is required to send in the defective Product to our
authorized service centre for warranty repair. In the case that the customer chooses to send in the item via a
transportation service, the customer must prepay any charges, taxes, or duties associated with shipping of the
product to and from the service location. In addition, the customer remains responsible for insuring any
product shipped or returned to an authorized service location, and assumes the risk of loss during shipping.
PROLiNK will repair or by any other efforts restore the defective Product to its working condition as
originally configured by PROLiNK. PROLiNK is not responsible for any subsequent installation by any third
party vendor or the owner. This warranty policy DOES NOT apply to PROLiNK barebone or OEM Products.
Note: PROLiNK strongly recommends that customers register their Products after purchase. Please go
to http://www.PROLiNK2u.com/register to register your Product.
* Original proof of purchase is required for Product registration
2. Limited Warranty
Within the valid limited warranty period applied to the Product, Customer may contact the authorized
PROLiNK service centre for warranty service only when the Product purchased becomes defective under
proper usage, the limited warranty is under no circumstances transferable to any other party that is not the
original buyer of the Product. The limited warranty DOES NOT cover Cosmetic damages, damage or loss to
any software programs, data, or removable storage media, or damage due to the following;
(1) Accident, misuse, abuse, negligence, commercial use or modifications of the Product;
(2) Improper operation or maintenance of the Product;
(3) Connection to improper voltage supply;
(4) Attempted or unauthorized repair by any party other than PROLiNK.
(5) The warranty seals have been broken or altered.
The limited warranty DOES NOT apply when the malfunction results from the use of the Product in
conjunction with accessories, products or ancillary or peripheral equipment, or where it is determined by
PROLiNK that there is no fault with the Product itself.
PROLiNK is ONLY responsible for the PROLiNK branded Products purchased from our authorized dealer
network. The limited warranty service is not, in any way, applicable for any operating system or software
configured in the Product. The customer's dated sales receipt, showing the original date of purchase of the
Product should be kept as the customer's proof of purchase. The customer may, as requested by PROLiNK,
need to provide the proof of purchase of the Product when attempting to make use of the limited warranty
service.
The following items (inclusive but not limited to) are covered under this warranty.
CPU, HDD, MEMORY, MOTHERBOARD, MXM GPU (if any), KEYBOARD, TOUCHPAD, AUDIO
DEVICES, OPTICAL DRIVES (DVD/CD-RW Combo, DVD Dual Layer Burner), LCD*, Wireless Module,
Bluetooth Module (if any), built-in buttons, built-in webcam.
* The LCD (Liquid Crystal Display) is covered for one (1) years only. Limited one (1) LCD claim per year
Note: Primary battery is covered for 1 year only. Accessories (inclusive but not limited to) such as
mouse, carrying bag will not be covered by the warranty except in cases of DOA.
LCD (Liquid Crystal Display) Screen Pixel Policy:
All notebook displays utilise TFT* technology, manufactured according to high industry standards, to
guarantee trouble-free personal computing. Nevertheless, your display may come with cosmetic imperfections
which appear as small bright or dark spots. This is common to all LCD displays and cannot be avoided by any
of our models. These imperfections are caused by one or more defective pixels or sub-pixels. PROLiNK
follows the standard pixel policy within the industry.
Following the industry standard, PROLiNK warrants a defective LCD display as having 5 or more bad
pixels*. It's required that users to contact the authorised dealer or PROLiNK within 30 days from the invoice
date for a replacement.
* 5 abnormal pixels for all LCD displays for all 14” or smaller screens.
* TFT LCD is a variant of LCD uses Thin Film Transistor Technology to improve image quality.
3. Labour
Within the limited warranty period applied to the Product, PROLiNK will repair defects in the Product at no
charge. After the limited warranty period, the customer can choose to have the Product repaired on a fee basis.
4. Parts
PROLiNK will repair or replace defective parts of the Product for free only during the first Twelve (12)
months of the limited warranty period. After the limited warranty period applied to the Product, Customer can
choose to have the parts of the Product to be repaired or replaced on a fee basis.
5. Protection/ Back Up of Stored Data
With respect to all services provided, it is Customer's responsibility to backup the contents of your hard drive,
including any data you have stored or software you have installed on the hard drive. It is likely that the
contents of your hard drive will be lost or reformatted in the course of service and PROLiNK will not be
responsible for any damage to or loss of any programs, data or other information stored on any media or any
part of any Product serviced. IF DURING THE REPAIR OF THE PRODUCT THE CONTENTS OF THE
HARD DRIVE ARE ALTERED, DELETED, OR IN ANYWAY MODIFIED, PROLiNK WILL NOT BE
HELD RESPONSIBLE WHATSOEVER. THE CUSTOMER'S PRODUCT WILL BE RETURNED AS
ORIGINALLY CONFIGURED WHEN MANUFACT URED/ PURCHASED.
6. Warranty on Batteries and Accessories
The primary battery that originally comes with the PROLiNK Notebook is covered under warranty for one (1)
year only. Within the limited warranty period of one (1) year applied to the Battery, PROLiNK will repair or
by any other efforts attempt to restore the batteries that have originally come with the Product to their working
condition as originally configured by PROLiNK.
Accessories that come with the notebook or netbook (inclusive but not limited to) the mouse and/ or carrying
bag will not be covered by the same warranty except if dead on arrival (DOA).
7. Technical Support for PROLiNK Netbook/ Notebook Products
PROLiNK technical support will provide technical assistance only on hardware components or the Product
itself as a whole. If the Product is determined defective and repair services are required, PROLiNK technical
support will assist the customer to obtain a RMA number for returning the defective Product to PROLiNK for
repair.
8. RMA Services for PROLiNK Netbook/ Notebook Products
The customer should first contact the authorised PROLiNK technical support centre with their service request
and obtain a RMA number from respective authorised PROLiNK RMA department prior to returning the
defective Product to PROLiNK.
The customer will then need to arrange to return the defective Product to PROLiNK within fourteen (14)
working days from the RMA issuance date.
In cases where a specific part which is no longer manufactured, the current closest functionally equivalent
Replacement Equipment will be arranged for the customer after PROLiNK Technician has determined that
Replacement Equipment is necessary.
9. Shipping
As the warranty covers only carry-in services, the customer must prepay any charges, taxes, or duties
associated with shipping of the product to and from the service location should he/ she choose to send this in
via a transportation service. In addition, the customer remains responsible for insuring any product shipped or
returned to an authorized service location, and assumes the risk of loss during shipping.
We strongly suggest customer insure the package; PROLiNK is not responsible for any loss or damage to the
Product during the shipping if the customer does not insure or pack the Product properly.
Customers are advised to remove all third party hardware, software, features, parts, options, alterations, and
attachments not warranted by PROLiNK prior to sending the Product to PROLiNK for service. PROLiNK is
not liable for any loss or damage to these items.
10. Additional On-Site Warranty (Includes labour and parts) – SINGAPORE ONLY
Customers have the option to purchase an additional on-site warranty service that will cover the service for
both labour and parts for the 3 years of their local limited warranty.
Under the terms of our On-Site Warranty, PROLiNK’s technical support division will contact the customer
promptly to begin diagnosis and arrange a time for the delivery of service upon receipt of a service request
from the customer. After diagnosis has been performed, the technical team will then coordinate the dispatch
of service parts (as necessary) and technical support staff to your site or location within the terms of your
Warranty Service Plan.
Under the terms of the service plan, you are responsible for providing our technical support staff with access
to your Product in a safe environment. This warranty does not include routine maintenance, data files backup
or recovery, any software related services, external connecting cables, batteries, cosmetic damage, or repair
for reasons mentioned in Section 2 above.
11. Main Office/ Authorised PROLiNK Service Centre
SINGAPORE
Fida International (S) Pte Ltd
Address: Blk 16, Kallang Place, Unit #06-02, Singapore 339156
Support Hotline: (65) 6357 0666
Support Email: [email protected]
Operating Hours: Mon - Fri, 0900 - 1745
(Closed on Sat, Sun & Public Holidays)
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertisement