48p9726
Install options:
• Drives
• Microprocessors
• Adapters
• Memory
xSeries 345
Install the server in
the rack, if required
Type 8670
Installation Guide
Cable the server
and options
Welcome. . .
Thank you for buying an
IBM xSeries server. Your server
is based on the X-Architecture
technology, and it features
superior performance, availability,
and scalability.
Start the server
Did the server
start correctly?
No
Yes
This server Installation Guide
contains information for setting
up and configuring your server.
For detailed information about
your server, view the publications
on the Documentation CD.
You can also find the most
current information about your
server on the IBM Web site at:
http://www.ibm.com/pc/support
Use ServerGuide™
to set up and
configure hardware
Did configuration
complete?
Go to the Server Support
flow chart
No
Yes
Use
ServerGuide to
install operating
system?
Yes
Install applications,
such as IBM systems
management software
and IBM ServeRAID
programs
System is ready to use.
Go to the Server Support
flow chart to register
and profile your server.
No
Go to the Web for instructions,
http://www.ibm.com/pc/support
Server Support
Server working
properly?
Yes
Register and profile your server
After you register and profile, you will be able to:
• Diagnose problems using the IBM Online Assistant
• Participate in the IBM discussion forum
• Receive e-mail notifications of technical updates
related to your profiled products
No
Check all cables for loose connections
and verify that all optional devices you
®
installed are on the ServerProven list.
You can view the ServerProven list at
Register: http://www.ibm.com/pc/register/
Profile: http://www.ibm.com/pc/support/
http://www.ibm.com/pc/compat/
Problem
solved?
View information about IBM support line at
http://www.ibm.com/services/sl/products/
or view support telephone numbers at
http://www.ibm.com/planetwide/
Yes
No
View support telephone numbers at
http://www.ibm.com/planetwide/
Use the troubleshooting
information provided with
your server to determine
the cause of the problem
and the action to take.
Problem
solved?
Yes
No
Flash the latest levels of BIOS,
service processor, diagnostics,
and RAID code.
You can download this code at
http://www.ibm.com/pc/support/
Yes
Problem
solved?
Hardware
No
Hardware or
software problem?
Software
IBM xSeries 345
Type 8670
򔻐򗗠򙳰
Installation Guide
SC48-P971-40
Note:
Before using this information and the product it supports, be sure to read the general information in Appendix A, “Warranty
information” on page 37, and Appendix B, “Notices” on page 49.
Second Edition (July 2002)
© Copyright International Business Machines Corporation 2002. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Contents
Safety
. . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Chapter 1. Introduction . . . . .
Features and specifications . . . .
Notices and statements in this book
Major components of your server .
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Chapter 2. Installing options. . . . . . .
Installation guidelines . . . . . . . . . .
System reliability considerations . . . . .
Working inside the server with the power on
Handling static-sensitive devices . . . . .
Installing adapters . . . . . . . . . . .
Installing memory modules . . . . . . . .
Installing a hot-swap drive . . . . . . . .
Installing an additional microprocessor . . .
Installing a hot-swap power-supply option . .
Completing the installation. . . . . . . .
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Chapter 3. Server power, controls, and
Front view . . . . . . . . . . .
Rear view . . . . . . . . . . . .
Server power features . . . . . . .
Turning on the server . . . . . .
Turning off the server . . . . . .
Standby mode . . . . . . . . .
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Chapter 4. Configuring your server . . . .
Using the ServerGuide Setup and Installation CD
Using the Configuration/Setup Utility program .
Using ServeRAID Manager . . . . . . . .
Using the LSI Logic Configuration Utility program
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23
23
24
24
25
Chapter 5. Solving problems
Diagnostic tools overview . .
POST beep code descriptions
POST error messages . . .
ServerGuide problems . . .
Troubleshooting chart . . .
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27
27
27
28
29
30
Chapter 6. Getting help and technical assistance .
Before you call . . . . . . . . . . . . . . .
Using the documentation . . . . . . . . . . .
Getting help and information from the World Wide Web
Software service and support . . . . . . . . .
Hardware service and support . . . . . . . . .
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35
35
35
35
36
36
Appendix A. Warranty information
Warranty period . . . . . . .
Problem determination . . . .
Warranty service and support .
International Warranty Service .
Purchasing additional services .
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37
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39
© Copyright IBM Corp. 2002
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iii
IBM Statement of Limited Warranty Z125-4753-06 8/2000 . . . . . . . . . 40
Part 1 - General Terms . . . . . . . . . . . . . . . . . . . . . 40
Part 2 - Country-unique Terms . . . . . . . . . . . . . . . . . . 42
Appendix B. Notices . . . . . . . . . . . . . . .
Edition notice . . . . . . . . . . . . . . . . . .
Trademarks . . . . . . . . . . . . . . . . . . .
Important notes. . . . . . . . . . . . . . . . . .
Electronic emission notices . . . . . . . . . . . . .
Federal Communications Commission (FCC) statement . .
Industry Canada Class A emission compliance statement .
Australia and New Zealand Class A statement . . . . .
United Kingdom telecommunications safety requirement. .
European Union EMC Directive conformance statement . .
Taiwan electrical emission statement . . . . . . . . .
Japanese Voluntary Control Council for Interference (VCCI)
Power cords . . . . . . . . . . . . . . . . . . .
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49
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52
52
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52
52
53
53
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
iv
IBM xSeries 345 Type 8670: Installation Guide
Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
© Copyright IBM Corp. 2002
v
Antes de instalar este producto lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
vi
IBM xSeries 345 Type 8670: Installation Guide
Statement 1
Danger
Electrical current from power, telephone, and communication cables is hazardous.
To avoid a shock hazard:
v Do not connect or disconnect any cables or perform installation, maintenance, or
reconfiguration of this product during an electrical storm.
v Connect all power cords to a properly wired and grounded electrical outlet.
v Connect to properly wired outlets any equipment that will be attached to this
product.
v When possible, use one hand only to connect or disconnect signal cables.
v Never turn on any equipment when there is evidence of fire, water, or structural
damage.
v Disconnect the attached power cords, telecommunications systems, networks, and
modems before you open the device covers, unless instructed otherwise in the
installation and configuration procedures.
v Connect and disconnect cables as described in the following table when installing,
moving, or opening covers on this product or attached devices.
To connect:
To disconnect:
1. Turn everything OFF.
1. Turn everything OFF.
2. First, attach all cables to devices.
2. First, remove power cords from outlet.
3. Attach signal cables to connectors.
3. Remove signal cables from connectors.
4. Attach power cords to outlet.
4. Remove all cables from devices.
5. Turn device ON.
Statement 2
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has a
module containing a lithium battery, replace it only with the same module type made
by the same manufacturer. The battery contains lithium and can explode if not
properly used, handled, or disposed of.
Do not:
v Throw or immerse into water.
v Heat to more than 100° C (212° F)
v Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Safety
vii
Statement 3
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
v Do not remove the covers. Removing the covers of the laser product could result in
exposure to hazardous laser radiation. There are no serviceable parts inside the
device.
v Use of controls or adjustments or performance of procedures other than those
specified herein might result in hazardous radiation exposure.
Danger
Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the
following. Laser radiation when open. Do not stare into the beam, do not view directly with
optical instruments, and avoid direct exposure to the beam.
Statement 4
≥18 kg (39.7 lb)
≥32 kg (70.5 lb)
CAUTION:
Use safe practices when lifting.
≥55 kg (121.2 lb)
Statement 5
CAUTION:
The power-control button on the device and the power switch on the power supply do
not turn off the electrical current supplied to the device. The device also might have
more than one power cord. To remove all electrical current from the device, ensure
that all power cords are disconnected from the power source.
2
1
viii
IBM xSeries 345 Type 8670: Installation Guide
Statement 8
CAUTION:
Never remove the cover on a power supply or any part that has the following label
attached.
Hazardous voltage, current, and energy levels are present inside any component that
has this label attached. There are no serviceable parts inside these components. If you
suspect a problem with one of these parts, contact a service technician.
Statement 12:
CAUTION:
The following label indicates a hot surface nearby.
Statement 13
DANGER:
Overloading a branch circuit is potentially a fire hazard and a shock hazard under
certain conditions. To avoid these hazards, ensure that your system electrical
requirements do not exceed the branch circuit protection requirements. Refer to the
information that is provided with your IBM device for electrical specifications.
Statement 14
CAUTION:
Hazardous voltage, current, and energy levels might be present. Only a qualified
service technician is authorized to remove the covers where the following label is
attached.
Safety
ix
Statement 15
CAUTION:
Make sure that the rack is secured properly to avoid tipping when the server unit is
extended.
Statement 16
CAUTION:
Some accessory or option board outputs exceed Class 2 or limited power source
limits and must be installed with appropriate interconnecting cabling in accordance
with the national electric code.
Statement 17
CAUTION:
The following label indicates moving parts nearby.
x
IBM xSeries 345 Type 8670: Installation Guide
Chapter 1. Introduction
®
Thank you for purchasing an IBM Eserver xSeries™ 345 Type 8670 server. Your
server is based on the IBM X-Architecture™ technologies1.
This Installation Guide provides the information that is needed to:
v
v
v
v
v
Set up and cable your server
Start and configure your server
Install options
Install your operating system
Perform basic troubleshooting of your server
Packaged with this Installation Guide are software CDs that help you configure
hardware, install device drivers, and install the operating system.
Also included is an IBM xSeries Documentation CD that provides detailed
information about this server.
See the Rack Installation Instructions that come with your server for complete rack
installation and removal instructions.
Record your product information in this table.
Product name
Machine type
Model number
Serial number
_________________________________________
_________________________________________
_________________________________________
_________________________________________
Your server serial number and model number are located on labels on the bottom of
the server and on the lower corner of the bezel. You will need these numbers when
you register your server with IBM. The information label containing the serial
number, machine type, model number, and agency marks for your server is located
on the bottom of the server.
1. X-Architecture technology takes full advantage of existing IBM technologies to build powerful, scalable, and reliable Intel
processor-based servers. For more information about IBM X-Architecture, go to
http://www.ibm.com/pc/us/eserver/xseries/xarchitecture/enterprise/index.html.
© Copyright IBM Corp. 2002
1
Features and specifications
The following table provides a summary of the features and specifications for your
server.
Table 1. Features and specifications
Microprocessor:
®
v Intel Xeon™, 2.0 GHz or higher
depending on server model
v 512 KB (minimum) Level-2 cache
v 100 MHz front-side bus (FSB), at four
data transfers per cycle, yielding a
400 MHz system bus
v Support for up to two
microprocessors with Intel
Hyper-Threading technology
Memory:
v Minimum: 512 MB, expandable to 4
GB
v Type: 100 MHz, PC2100 (CL2.5),
downward compatible with PC1600
(CL2), registered, ECC, double data
rate (DDR), SDRAM
v Sizes: 256 MB, 512 MB, or 1 GB, in
pairs
v Connectors: Two-way interleaved,
four dual inline memory module
(DIMM) connectors
v Maximum: Two pairs of DIMMs
Drives standard:
v Diskette: 1.44 MB
v CD-ROM: IDE
Expansion bays:
PCI expansion slots:
v Two PCI-X non-hot-plug 133 MHz/64-bit
v Two PCI-X non-hot-plug 100 MHz/64-bit
(low profile)
v One PCI non-hot-plug, 33 MHz/32-bit
Integrated functions:
v IBM integrated system management
processor (ISMP)
– Service processor with Light Path
Diagnostics™
– Interconnect port
– Dedicated I/O port
– Support for IBM Remote Supervisor
Adapter
v Two 10BASE-T/100BASETX/1000BASE-T Ethernet ports (Intel
Ethernet controller on system board)
v One serial port
v One external and one internal Ultra320
SCSI port (dual-channel integrated
controller with RAID capabilities)
v Three Universal Serial Bus (USB) v1.1
ports
v Keyboard port
v Mouse port
v ATI Rage XL video (controller on
system board)
– Compatible with SVGA and VGA
– 8 MB video memory
v Six hot-swap, slim-high, 3.5-inch
drive bays (hot-swap hard disk drives Acoustical noise emissions:
installed, some models)
v Declared sound power, idle: 6.5 bel
v One 5.25-inch bay (CD-ROM drive
v Declared sound power, operating: 6.5
installed)
bel
v One 3.5-inch removable-media drive
v
Bystander sound pressure, idle: 48 dBa
bay (diskette drive installed)
v Bystander sound pressure, operating:
Upgradeable microcode:
48 dBa
Security features:
v Power-on password
v Remote control security settings
v Selectable drive startup
v Keyboard password
v System management security
– User login password
– Read-only or read/write access
– Dial-in call-back
®
Predictive Failure Analysis (PFA) alerts:
v Power supplies
v Fans
v Memory
v Hard disk drives
v Microprocessors
v Voltage regulator modules (VRMs)
Size (2 U):
v Height: 85.4 mm (3.36 in.)
v Depth: 698 mm (27.48 in.)
v Width: 443.6 mm (17.5 in.)
v Weight: 21.09 kg (46.5 lb) to 28.12 kg (62
lb) depending upon configuration
Heat output:
Approximate heat output in British thermal
units (Btu) per hour
v Minimum configuration: 341 Btu/hour (100
watts)
v Maximum configuration: 2200 Btu/hour
(645.2 watts)
BIOS, diagnostics, and IBM Advanced
Environment:
System Management upgrades (when
v Air temperature:
available) can update EEPROMs on the
Maximum altitude: 2133 m (7000 ft)
system board
– Server on: 10° to 35°C (50° to 95°F)
– Server off: -40° to +60°C (-40° to
Hot-swap fans:
140°F)
v Minimum: Five
v Humidity:
– Server on: 8% to 80%
v Maximum: Eight - provide redundant
– Server off: 8% to 80%
cooling
Electrical input:
v Sine-wave input (50-60 Hz) required
v Input voltage range automatically selected
v Input voltage low range:
– Minimum: 90 V ac
– Maximum: 137 V ac
v Input voltage high range:
– Minimum: 180 V ac
– Maximum: 265 V ac
v Input kilovolt-amperes (kVA) approximately:
– Minimum: 0.1 kVA
– Maximum: 0.62 kVA
Hot-swap power supplies:
Power available for drives:
350 watts (115-230 V ac)
v +5 V dc
v Minimum: One
v +12 V dc
v Maximum: Two - provide redundant
power
2
IBM xSeries 345 Type 8670: Installation Guide
Notices and statements in this book
The caution and danger statements used in this book also appear in the multilingual
Safety Information book provided on the IBM xSeries Documentation CD. Each
caution and danger statement is numbered for easy reference to the corresponding
statements in the safety book.
The following types of notices and statements are used in this book:
v Note: These notices provide important tips, guidance, or advice.
v Important: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
v Attention: These notices indicate possible damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage could occur.
v Caution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
v Danger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
Chapter 1. Introduction
3
Major components of your server
The orange color on components and labels in your server identifies hot-swap or
hot-plug components. You can install or remove hot-swap and hot-plug components
while the system is running, provided that your system is configured to support this
function. For complete details about installing or removing a hot-swap or hot-plug
component, see the detailed information in the next chapter.
The blue color on components and labels indicates touch points where a
component can be gripped, a latch moved, and so on.
The following illustration shows the major components in the server.
Note: The illustrations in this document might differ slightly from your hardware.
Microprocessor
air baffle
Heat sink
PCI riser card
assembly
Microprocessor
Memory module
Air baffle
System board
VRM
Power supply
blank (some models)
Hot-swap fan
Filler panel for
drive bay
U
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t st
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L iag
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1 PO P
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2
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A
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M
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FA
P
M
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4
IBM xSeries 345 Type 8670: Installation Guide
Hot-swap
power supply
Shuttle
Chapter 2. Installing options
This chapter provides the basic information needed to install options in your server.
This section is for all users, but it is written with the experienced user in mind. If
you need more detailed installation information, see the Option Installation Guide on
the IBM xSeries Documentation CD.
Installation guidelines
Be sure to review the information in this section before you begin.
System reliability considerations
Before you begin to install options in your server, read the following information:
v Become familiar with the information provided in “Safety” on page v and
“Handling static-sensitive devices”. These guidelines will help you work safely
while working with your server options.
v Make sure that you have an adequate number of properly grounded electrical
outlets for your server, monitor, and any other options that you intend to install.
v Back up all important data before you make changes to hard disk drives.
v For a list of supported options for your server, go to
http://www.ibm.com/pc/compat/ on the World Wide Web.
v To maintain proper system cooling, do not operate the server for more than 10
minutes without either a drive or a filler panel installed in each bay.
v During normal operation, each power-supply bay must have either a power
supply or power-supply blank installed for proper cooling.
v Do not leave open spaces above or below an installed server in your rack
cabinet. To help prevent damage to server components, always install a blank
filler panel to cover the open space and to help ensure proper air circulation. See
the documentation that comes with your rack cabinet for more information.
Working inside the server with the power on
Your server supports hot-plug, hot-add, and hot-swap devices and is designed to
operate safely while turned on with the cover removed. Follow these guidelines
when you work inside a server that is turned on:
v Avoid loose-fitting clothing on your forearms. Button long-sleeved shirts before
working inside the server; do not wear cuff links while you are working inside the
server.
v Do not allow your necktie or scarf to hang inside the server.
v Remove jewelry, such as bracelets, necklaces, rings, and loose-fitting wrist
watches.
v Remove items from your shirt pocket (such as pens or pencils) that could fall into
the server as you lean over it.
v Avoid dropping any metallic objects, such as paper clips, hair pins, or screws,
into the server.
Handling static-sensitive devices
Attention: Static electricity can damage electronic devices and your system. To
avoid damage, keep static-sensitive devices in their static-protective packages until
you are ready to install them.
© Copyright IBM Corp. 2002
5
To reduce the possibility of electrostatic discharge, observe the following
precautions:
v Limit your movement. Movement can cause static electricity to build up around
you.
v Handle the device carefully, holding it by its edges or its frame.
v Do not touch solder joints, pins, or exposed printed circuitry.
v Do not leave the device where others can handle and possibly damage the
device.
v While the device is still in its static-protective package, touch it to an unpainted
metal part of the system unit for at least two seconds. (This drains static
electricity from the package and from your body.)
v Remove the device from its package and install it directly into your system unit
without setting it down. If it is necessary to set the device down, place it in its
static-protective package. Do not place the device on your system unit cover or
on a metal table.
v Take additional care when handling devices during cold weather because heating
reduces indoor humidity and increases static electricity.
Installing adapters
This section describes how to install PCI or PCI-X adapters. Before you continue
with the adapter-installation procedure, review the following:
v To ensure system reliability, an optional SCSI adapter cannot control internal
hard disk drives.
v You can install only low-profile adapters in slots 1 and 2.
v You can install standard full-length adapters, with the adapter guides removed
from the adapters, in slots 3 and 4.
v You can install only a half-length adapter in slot 5.
v The optional IBM Remote Supervisor Adapter can be installed only in PCI slot 5.
Use the ribbon cable that comes with the adapter to connect the adapter to the
system management connector on the PCI riser card.
v Your server supports 5.0 V and universal PCI adapters in the 32-bit PCI slot 5;
your server supports only 3.3 V and universal PCI adapters in the 64-bit
PCI/PCI-X slots 3 and 4.
v The PCI bus configuration is:
– Non-hot-plug, 64-bit PCI-X slots 1 through 2 (PCI bus A, 100 MHz)
– Non-hot-plug, 64-bit PCI-X slots 3 through 4 (PCI bus B, 133 MHz)
– Non-hot-plug, 32-bit PCI slot 5 (PCI bus C, 33 MHz)
v The system scans PCI and PCI-X slots 1 through 5 to assign system resources;
then, the system starts (boots) the system devices in the following order, if you
have not changed the default boot precedence: integrated Ethernet controller,
integrated SCSI controller, and then PCI and PCI-X slots 5, 3, 4, 1, and 2.
Note: If you are installing the optional ServeRAID-5i controller, please review the
following:
v No rerouting of the internal SCSI cable is required if you are installing the
ServeRAID-5i controller. The ServeRAID-5i controller uses the SCSI
connector on the system board for output.
v The ServeRAID-5i controller can be installed only in PCI slot 2.
v The low-profile 2-U bracket that comes with the controller is required to
install the controller.
6
IBM xSeries 345 Type 8670: Installation Guide
v If the ServeRAID-5i controller is installed, it takes control of the integrated
SCSI controller with RAID capabilities and operates at 66 MHz.
This section contains the procedure for installing an adapter. For more detailed
instructions, see the Option Installation Guide on the xSeries Documentation CD.
The following illustrations show the location of the PCI and PCI-X adapter
expansion slots on the system board and PCI riser card.
System board
DIMM 1
(J1)
DIMM 2
(J2)
DIMM 4
(J4)
DIMM 3
(J3)
VRM 2
(J5)
Microprocessor 2
(J6)
PCI-X slot 1
64-bit 3.3V
100 MHz
(J14)
PCI-X slot 2
64-bit 3.3V
100 MHz
(J13)
Microprocessor 1
(J7)
VRM 1
(J8)
Battery
(BH1)
PCI riser
card
(J16)
PCI riser card
PCI-X slot 3 64-bit
3.3V 133 MHz (PCI 3)
PCI-X slot 4 64-bit
3.3V 133 MHz (PCI 4)
PCI slot 5 32-bit
5V 33 MHz (PCI 5)
System management connector
Chapter 2. Installing options
7
The following illustration shows how to install an adapter.
Adapter
retainer
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Complete the following steps to install a PCI or PCI-X adapter:
1. Review the information in “Safety” on page v and “Installation guidelines” on
page 5.
2. Remove the top cover.
3. Select the slot you will use for the adapter.
4. If you are installing an adapter in PCI slot 3, 4, or 5, remove the PCI riser-card
assembly.
PCI riser-card assembly
Retention latch
5. Slide the expansion-slot cover out of the server or PCI riser-card assembly.
8
IBM xSeries 345 Type 8670: Installation Guide
6. Install the adapter. The following illustration shows how to install an adapter in
the PCI riser-card assembly.
PCI adapter
Adapter
retainer
7. If you removed the PCI riser-card assembly to install the adapter, press the PCI
riser-card assembly firmly into the connector so that the retention latch is
engaged.
Note: Make sure that the PCI riser-card assembly is properly seated on the
system-board connector and that the cables under the PCI riser-card
assembly are not pinched.
8. Connect any needed cables to the adapter.
Attention: When you route the cables, do not block the ventilated space
around any of the fans. In addition, route any cables that are plugged into the
PCI adapter under adjacent adapters so they are not pinched between the top
edge of the adapter and the server side wall.
9. If you have other options to install or remove, do so now; otherwise, go to
“Completing the installation” on page 17.
Installing memory modules
When you install memory, you must install a pair of matched double-data-rate
(DDR) dual-inline-memory modules (DIMMs). Before you install memory, review the
following:
v The system board contains four DIMM connectors and supports two-way memory
interleaving.
v The DIMM options available for your server are 256 MB, 512 MB, and 1 GB.
v The amount of usable memory will be reduced, depending on the system
configuration. The BIOS will display the total amount of installed memory and the
amount of configured memory.
v Your server supports a minimum of two 256 MB DIMMs (for a total of 512 MB)
installed in the DIMM 1 and DIMM 2 memory connectors (J1 and J2,
respectively). When you install additional DIMMs, install them in pairs, with the
next pair in DIMM connectors 3 and 4 (J3 and J4).
v Both DIMMs in a pair must be the same size, speed, type, and technology. You
can mix compatible DIMMs from various manufacturers.
Chapter 2. Installing options
9
v The second pair of DIMMs do not have to be of the same size, speed, type, and
technology as the first pair.
v Install only 100 MHz, 2.5 V, 184-pin, double-data-rate (DDR), PC2100, registered
synchronous dynamic random-access memory (SDRAM) with error correcting
code (ECC) DIMMs. These DIMMs must be compatible with the latest PC2100
(and downward compatible with PC1600) SDRAM Registered DIMM
specification, which is available from http://www.jedec.org/ on the World Wide
Web. For a list of supported options for your server, go to
http://www.ibm.com/us/compat/ on the World Wide Web.
v Your server supports Chipkill™ technology, if the DIMMs are all of the type 4x.
v Save new configuration information only if you replace a faulty DIMM that was
marked as Disabled in the Configuration/Setup Utility program Memory Settings
menu. In this case, re-enable the memory row in the Configuration/Setup Utility
program or reload the default memory settings. See the User’s Guide on the IBM
xSeries Documentation CD for more information.
Install the DIMMs in the order shown in the following table:
Table 2. DIMM order of installation
Pair
DIMM connectors
First
1 and 2 (J1, J2)
Second
3 and 4 (J3, J4)
The following illustration shows how to install DIMMs on the system board.
DIMM 3 (J3)
DIMM 4 (J4)
DIMM 1 (J1)
DIMM 2 (J2)
Before you begin, read the documentation that comes with your option.
Complete the following steps to install a DIMM:
1. Review the information in “Safety” on page v and “Installation guidelines” on
page 5.
2. Remove the top cover.
3. Determine the connectors into which you will install the DIMMs.
4. Install the DIMMs in the connectors.
10
IBM xSeries 345 Type 8670: Installation Guide
5. If you have other options to install or remove, do so now; otherwise, go to
“Completing the installation” on page 17.
Installing a hot-swap drive
Your server supports six 1-inch (26 mm) slim 3.5-inch low-voltage differential (LVD)
hard disk drives.
The following illustration shows how to install a hot-swap hard disk drive.
Drive-tray assembly
Drive handle
Filler panel
Complete the following steps to install a drive in a hot-swap bay.
Notes:
1. All hot-swap drives being used in the server should have the same throughput
speed rating. Mixing hard drives with different speed ratings will cause all drives
to operate at the lower throughput speed.
2. The SCSI ID assigned to each bay is printed on the bezel.
Attention: To maintain proper system cooling, do not operate the server for more
than 10 minutes without either a drive or a filler panel installed in each bay.
1. Review the information in “Safety” on page v and “Installation guidelines” on
page 5.
2. Remove the filler panel.
3. Place the drive handle in the open position and slide the drive into the bay.
4. Close the drive handle.
Chapter 2. Installing options
11
Installing an additional microprocessor
Your server supports up to two microprocessors.
Attention:
v A startup (boot) microprocessor must always be installed in socket J7 on the
system board.
v To ensure proper server operation when you install an additional microprocessor,
use microprocessors that have the same cache size and type, and the same
clock speed. Microprocessor internal and external clock frequencies must be
identical.
Notes:
1. To order additional microprocessor options, contact your IBM reseller or IBM
marketing representative.
2. When you install the microprocessor in socket J6, you must also install the
voltage regulator module (VRM) that comes with the microprocessor in VRM
connector J5.
3. The microprocessor speeds are automatically set for this server; therefore, you
do not need to set any microprocessor frequency-selection jumpers or switches.
4. If you need to replace a microprocessor, call for service.
The following illustration is a simplified layout of the microprocessor connector
locations and other microprocessor-related components on the system board.
VRM 2 connector
(J5)
Microprocessor 2
(J6)
Microprocessor 1
(J7)
VRM 1 connector
(J8)
12
IBM xSeries 345 Type 8670: Installation Guide
The following illustration shows how to install the second microprocessor on the
system board.
Note: Do not remove the first microprocessor from the system board to install the
second microprocessor.
Captive screws
Heat sink
Microprocessor
VRM
Microprocessor
release lever
Complete the following steps to install an additional microprocessor:
1. Review the information in “Safety” on page v and “Installation guidelines” on
page 5.
2. Remove the top cover.
3. Remove the air baffle.
Chapter 2. Installing options
13
4. Remove the air baffle from the empty microprocessor socket and store the air
baffle for future use.
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5. Install a VRM in the VRM connector (J5) and install the metal clip over the
VRM.
6. Locate the second microprocessor socket (connector J6) on the system board.
14
IBM xSeries 345 Type 8670: Installation Guide
7. Install the microprocessor:
Attention:
v Do not use excessive force when pressing the microprocessor into the
socket.
v Make sure that the microprocessor is oriented and aligned correctly with pin
number 1 in the socket before you try to close the lever. The following
illustration shows the alignment marks for microprocessor 2 and
microprocessor socket 2.
a. Center the microprocessor over the microprocessor socket. Align the
triangle on the corner of the microprocessor with the triangle on the corner
of the socket and carefully press the microprocessor into the socket.
Microprocessor 2
Alignment marks
Microprocessor
socket 2
b. Carefully close the microprocessor-release lever to secure the
microprocessor in the socket.
8. Install a heat sink on the microprocessor:
Attention:
v Do not set the heat sink down after you remove the plastic cover.
Thermal grease
Heat sink
v Do not touch the thermal grease on the bottom of the heat sink. Touching
the thermal grease will contaminate it. If the thermal grease on the
microprocessor or heat sink becomes contaminated, contact your service
technician.
a. Remove the plastic protective cover from the bottom of the heat sink.
b. Align and place the heat sink on top of the microprocessor with the thermal
grease side down. Press firmly on the heat sink.
Attention: If you do not alternate the tightening of the two captive
screws, you might damage the microprocessor. Ensure that the screws are
completely tightened; otherwise, the server will not function properly.
c. Secure the heat sink to the microprocessor by tightening the captive
screws. Alternate between the two captive screws in the heat sink while
tightening them.
9. Install the air baffle.
10. If you have other options to install or remove, do so now; otherwise, go to
“Completing the installation” on page 17.
Chapter 2. Installing options
15
Installing a hot-swap power-supply option
Your server supports a maximum of two hot-swap power supplies.
Note: Hot-swap fans come with the power-supply option.
Statement 8
CAUTION:
Never remove the cover on a power supply or any part that has the following label
attached.
Hazardous voltage, current, and energy levels are present inside any component that
has this label attached. There are no serviceable parts inside these components. If you
suspect a problem with one of these parts, contact a service technician.
The following illustration shows how to install a hot-swap power supply.
Power supply
Handle
(open position)
AC power
LED (green)
DC power
LED (green)
16
IBM xSeries 345 Type 8670: Installation Guide
Power supply blank
(some models)
Complete the following steps to install a power supply:
1. Review the information in “Safety” on page v and “Installation guidelines” on
page 5.
2. (Some models) Remove the power-supply blank from the empty power-supply
bay by pinching the side clip and pulling the power-supply blank from the bay.
Save the power-supply blank in case you remove the power supply at a later
time.
Attention: During normal operation, each power-supply bay must have either
a power supply or power-supply blank installed for proper cooling.
3. Move the handle on the power supply into the open position and slide the power
supply into the chassis.
4. Gently close the handle to seat the power supply into the bay.
5. Plug the power cord for the new power supply in the power-cord connector on
the back of the server.
6. If you have other options to install or remove, do so now; otherwise, go to
“Completing the installation”.
Note: When you turn on the server, verify that the dc power LED and ac power
LED on the power supply are lit, indicating that the power supply is operating
correctly.
Completing the installation
Complete the following steps to complete the installation:
1. Install the top cover.
2. Install the server in a rack. See the Rack Installation Instructions that come with
your server for complete rack installation and removal instructions.
Attention:
v Install your server only in a rack cabinet with perforated doors.
v Do not leave open spaces above or below an installed server in your rack
cabinet. To help prevent damage to server components, always install a blank
filler panel to cover the open space and to help ensure proper air circulation.
See the documentation that comes with your rack cabinet for more
information.
v Install your server in a rack that meets the following requirements:
– Minimum depth of 70 mm (2.76 in.) between the front mounting flange and
the inside of the front door.
– Minimum depth of 157 mm (6.18 in.) between the rear mounting flange
and the inside of the rear door.
– Minimum depth of 718 mm (28.27 in.) and maximum depth of 762 mm
(30.00 in.) between the front and rear mounting flanges.
3. Plug in all cables and power cords.
The following illustrations show the locations of the input and output connectors on
your server. Detailed cabling instructions are in the Rack Installation Instructions
that come with your server.
Notes:
1. You must turn off the server before connecting cables to or disconnecting any
cables from the server (see “Turning off the server” on page 22).
Chapter 2. Installing options
17
2. See the documentation that comes with your options for additional cabling
instructions. It might be easier for you to route cables before you install certain
options.
3. Cable identifiers are printed on the cables that come with your server and
options. Use these identifiers to connect the cables to the correct connectors.
Rear view
Mouse
Universal Serial Bus (USB)
1 and 2
Serial
Video
Keyboard
RS 485-A
(ISMP)
RS 485-B
Ethernet 2
(ISMP)
Ethernet 1
Front view
USB 3
18
IBM xSeries 345 Type 8670: Installation Guide
SCSI
Chapter 3. Server power, controls, and indicators
This section identifies the controls and indicators on the front and rear of your
server. It also describes the power features of your server.
Front view
Power-on
LED (green)
Power-control
button
Reset
button
System
identification LED
(blue)
SCSI or IDE
bus activity LED
(green)
Diskette drive
activity LED
(green)
System-error
LED (amber)
CD-eject button
CD-ROM drive
activity LED (green)
Information LED
(amber)
Hard disk drive
activity LED
(green)
Diskette-eject
button
Hard disk drive
status LED
(amber)
Power-on LED: This green LED is lit and stays on when you turn on your server
and flashes when the server is in Standby mode.
Attention: If the power-on light-emitting diode (LED) is off, it does not mean that
there is no electrical current present in the server. The LED might be burned out. To
remove all electrical current from the server, you must unplug the server power
cords from the electrical outlets or from the uninterruptible power device.
Power-control button: Press this button to manually turn on the server and put the
server in Standby mode (see “Turning on the server” on page 21).
Reset button: Press this button to reset the server and run the power-on self-test
(POST). You might need to use a pen or the end of a straightened paper clip to
press the button.
SCSI or IDE bus activity LED: This green LED is lit when there is activity on the
SCSI or IDE bus.
System error LED: This amber LED is lit when a system error occurs. An LED on
the diagnostic LED panel will also be on to further isolate the error.
CD-ROM drive activity LED: When this LED is lit, it indicates that the CD-ROM
drive is in use.
CD-eject button: Press this button to release a CD from the drive.
Diskette drive activity LED: When this LED is lit, it indicates that the diskette drive
is in use.
Diskette-eject button: Press this button to release a diskette from the drive.
© Copyright IBM Corp. 2002
19
Hard disk drive status LED: Each hot-swap drive has a hard disk drive status
LED. When this amber LED is lit continuously, the drive has failed. If a RAID
adapter is installed in the server, when the LED flashes slowly (one flash per
second), the drive is being rebuilt. When the LED flashes rapidly (three flashes per
second), the controller is identifying the drive.
Hard disk drive activity LED: Each of the hot-swap drives has a hard disk drive
activity LED. When this green LED is flashing, the controller is accessing the drive.
Information LED: This amber LED is lit when the information log contains
information about certain conditions in your server that might affect performance.
For more information, see the Hardware Maintenance Manual and Troubleshooting
Guide on the IBM xSeries Documentation CD.
System-identification LED: This blue LED is lit in response to a programmed
condition, or it can be turned on remotely by the system administrator to aid in
server identification for maintenance. The system administrator can turn off the
system identification LED after maintenance is complete.
Rear view
Ethernet 2 activity LED
(green)
Ethernet 2 link status LED
(green)
Ethernet 1 link status LED
(green)
Ethernet 1 activity LED
(green)
DC power LED
(green)
AC power LED
(green)
Ethernet 2 activity LED: This green LED is lit when the server is transmitting to or
receiving signals from the Ethernet LAN that is connected to Ethernet port 2.
Ethernet 2 link status LED: This green LED is lit when there is an active link
connection on the 10BASE-T, 100BASE-TX, or 1000BASE-TX interface for Ethernet
port 2.
AC power LED: This green LED provides status information about the power
supply. During typical operation, both the ac and dc power LEDs are lit. For any
other combination of LEDs, see the Hardware Maintenance Manual and
Troubleshooting Guide on the IBM xSeries Documentation CD.
DC power LED: This green LED provides status information about the power
supply. During typical operation, both the ac and dc power LEDs are lit. For any
other combination of LEDs, see the Hardware Maintenance Manual and
Troubleshooting Guide on the IBM xSeries Documentation CD.
20
IBM xSeries 345 Type 8670: Installation Guide
Ethernet 1 link status LED: This green LED is lit when there is an active link
connection on the 10BASE-T, 100BASE-TX, or 1000BASE-TX interface for Ethernet
port 1.
Ethernet 1 activity LED: This green LED is lit when the server is transmitting to or
receiving signals from the Ethernet LAN that is connected to Ethernet port 1.
Server power features
This section contains information about how to properly turn your server on and off.
Turning on the server
You can turn on the server in any of the following ways:
v If the power cords are connected to a power source, you can press the
power-control button on the front of the server.
Note: You can install a circular disk over the power-control button to prevent
accidental manual power-off. This disk, known as the power-control button
shield, comes with your server.
v If the server is turned on and a power failure occurs, it restarts automatically
when power is restored.
v You can turn on the server by using the optional Remote Supervisor Adapter.
v You can turn on the server by using the Integrated System Management
Processor (ISMP)
v When you plug in your server for the first time, Wake on LAN™ can turn on the
server.
v If your server was previously turned on, it must be properly placed in Standby
mode for the Wake on LAN feature to turn on the server.
Complete the following steps to manually turn on the server:
1. Review the information in “Safety” on page v.
2. Turn on all external devices, such as the monitor.
3. Plug the server power cords into the power source.
4. Press the power-control button on the front of the server.
Note: While the server is powering up, the power-on LED on the front of the server
is lit.
Chapter 3. Server power, controls, and indicators
21
Turning off the server
Complete the following steps to manually turn off the server:
1. Review the information in “Safety” on page v.
2. See your operating system documentation for the proper procedure to shut
down the operating system.
Statement 5
CAUTION:
The power-control button on the device and the power switch on the power supply do
not turn off the electrical current supplied to the device. The device also might have
more than one power cord. To remove all electrical current from the device, ensure
that all power cords are disconnected from the power source.
2
1
3. Press the power-control button on the front of the server. This will put the server
in Standby mode.
4. Disconnect the server from the power source.
Notes:
a. After you turn off the server, wait at least 5 seconds before you turn on the
server again.
b. You might need to press and hold the power-control button for more than 4
seconds to cause an immediate shutdown of the server and to force the
power off. You can use this feature if the operating system stops functioning.
Standby mode
Standby mode refers to the condition in which the server operating system is not
running and all core logic is shut down except for the service processor.
Complete the following steps to put the server into Standby mode:
1. See the operating system documentation for the proper procedure to shut down
the operating system.
Note: Each operating system is different. Read all the documentation about
shutting down the operating system before continuing.
2. Press the power-control button on the front of the server.
You can put the server into Standby mode remotely by using the service processor.
22
IBM xSeries 345 Type 8670: Installation Guide
Chapter 4. Configuring your server
The ServerGuide™ Setup and Installation CD provides software setup tools and
installation tools that are specifically designed for your IBM server. Use this CD
during the initial installation of your server to configure basic hardware features and
to simplify your operating system installation. (See “Using the ServerGuide Setup
and Installation CD” for more information.)
In addition to the ServerGuide Setup and Installation CD, you can use the following
configuration programs to customize your server hardware:
v Configuration/Setup Utility
This program is part of the basic input/output system (BIOS) code that comes
with your server. You can use this program to configure serial port assignments,
change interrupt request (IRQ) settings, change the drive startup sequence, set
the date and time, and set passwords. For information on using this utility, see
“Using the Configuration/Setup Utility program” on page 24.
v ServeRAID programs
The ServeRAID programs come with your server. If your server has a ServeRAID
adapter installed or if you are using the RAID capabilities of the integrated SCSI
controller, you can use the ServeRAID Manager program to define and configure
your disk-array subsystem before you install your operating system. For
information about using this utility, see “Using ServeRAID Manager” on page 24.
v LSI Logic Configuration Utility
With the built-in LSI Logic Configuration Utility program, you can configure the
integrated SCSI controller and the devices that attach to it. See “Using the LSI
Logic Configuration Utility program” on page 25.
v IBM Director
IBM Director is a work-group-hardware-management tool that you can use to
centrally manage xSeries servers; IBM Netvista™, IntelliStation®, and ThinkPad®
computers; and non-IBM Intel-microprocessor-based systems. IBM Director
automates tasks such as inventory-taking, monitoring of environmental sensors
(such as temperature, voltage and fans), alerting, and system-health information.
For more information and instructions about IBM Director, see the IBM Director
User’s Guide on the IBM Director CD that comes with your server.
See the User’s Guide on the IBM xSeries Documentation CD for detailed
instructions for using the configuration programs and the ServerGuide Setup and
Installation CD.
Using the ServerGuide Setup and Installation CD
The ServerGuide Setup and Installation CD provides state-of-the-art programs to
detect the server model and hardware options that are installed, configures the
server hardware, provides device drivers, and helps to install your operating
system.
Note: If the ServerGuide Setup and Installation CD does not start, see
“ServerGuide problems” on page 29.
Complete the following steps to start the ServerGuide Setup and Installation CD.
1. Insert the ServerGuide Setup and Installation CD, and restart the server.
2. Follow the instructions that appear on the screen to:
© Copyright IBM Corp. 2002
23
a.
b.
c.
d.
Select your language.
Select your keyboard layout and country.
View the overview to learn about ServerGuide features.
View the README file to review installation tips about your operating
system and adapter.
e. Start the setup and hardware configuration programs.
f. Start the operating system installation. You will need your copy of the
operating system CD.
Note: For information about the supported operating system versions, see
the ServerGuide Setup and Installation CD label.
Using the Configuration/Setup Utility program
The Configuration/Setup Utility program is a menu-driven utility program that is part
of the BIOS code that comes with your server. You can use it to:
v Configure serial port assignments
v Change the drive startup sequence
v Enable USB keyboard and mouse support
v Resolve configuration conflicts
v Set the date and time
v Set passwords
Complete the following steps to start the Configuration/Setup Utility program:
1. Turn on the server (see “Turning on the server” on page 21) and watch the
monitor screen.
2. When the message Press F1 for Configuration/Setup appears, press F1.
3. Follow the instructions that appear on the screen.
Using ServeRAID Manager
You can use the ServeRAID Manager program, provided on the IBM ServeRAID
Support CD, to:
v Configure a redundant array of independent disks (RAID)
v Restore a SCSI hard disk drive to factory-default settings, erasing all data
v View your RAID configuration and associated devices
v Monitor operation of your RAID controllers
The ServeRAID Manager program operates in two ways:
v Startable CD mode
v As an installed software program
See the ServeRAID documentation on the IBM ServeRAID Support CD for
additional information about RAID technology and instructions for using ServeRAID
Manager.
Notes:
1. The integrated SCSI controller with RAID capabilities in your server supports
only RAID level 1 operation.
24
IBM xSeries 345 Type 8670: Installation Guide
2. If your server has a ServeRAID-5i controller installed, you can use ServeRAID
Manager to configure the integrated SCSI controller with RAID capabilities for
other supported RAID levels.
Using the LSI Logic Configuration Utility program
The LSI Logic Configuration program is a built-in, menu-driven configuration utility
program. You can use it to:
v Perform a low-level format on a hard disk drive
v Set the SCSI device scan order
v Set the SCSI ID for a controller
Notes:
1. The integrated SCSI controller with RAID capabilities in your server supports
RAID level 1 operation. Installing an optional ServeRAID-5i controller provides
additional RAID levels. See “Using ServeRAID Manager” on page 24 for
information on configuring your server for RAID operation.
2. If you install a different type of RAID controller in your server, use the
configuration method supplied with the RAID controller to view or change SCSI
settings for attached devices.
Complete the following steps to start the LSI Logic Configuration Utility program:
1. Turn on the server (see “Turning on the server” on page 21) and watch the
monitor screen.
2. When the Press CTRL C to start LSI Logic Configuration Utility prompt
appears, press Ctrl+C.
Note: If an administrator password has been set, a prompt appears asking you
to type the password to start the LSI Logic Configuration Utility program.
3. Use the arrow keys to select a controller (channel) from the list of adapters;
then, press Enter.
4. Follow the instructions on the screen to change the settings of the selected
items; then, press Enter.
Chapter 4. Configuring your server
25
26
IBM xSeries 345 Type 8670: Installation Guide
Chapter 5. Solving problems
This section provides basic troubleshooting information to help you resolve some
common problems that might occur while setting up your server.
If you cannot locate and correct the problem using the information in this section,
see the Hardware Maintenance Manual and Troubleshooting Guide on the IBM
xSeries Documentation CD for more information.
Diagnostic tools overview
The following tools are available to help you identify and resolve hardware-related
problems:
v POST beep codes
The power-on self-test beep codes indicate the detection of a problem.
– One beep indicates successful completion of POST.
– More than one beep indicates that POST detected a problem. Error messages
also appear during startup if POST detects a hardware-configuration problem.
See “POST beep code descriptions” and the Hardware Maintenance Manual and
Troubleshooting Guide on the IBM xSeries Documentation CD for more
information.
v Troubleshooting charts
These charts list problem symptoms and steps to correct the problem. See the
“Troubleshooting chart” on page 30 for more information.
v Diagnostic programs and error messages
The system diagnostic programs are provided in ROM. These programs test the
major components of your server. See the Hardware Maintenance Manual and
Troubleshooting Guide on the IBM xSeries Documentation CD for more
information.
v Light Path Diagnostics feature
Use the Light Path Diagnostics feature to identify system errors quickly. See the
Hardware Maintenance Manual and Troubleshooting Guide on the IBM xSeries
Documentation CD for more information.
POST beep code descriptions
POST emits one beep to signal successful completion. If POST detects a problem
during startup, other beep codes might occur. You can use the following beep code
descriptions to help identify and resolve problems that are detected during startup.
Note: See the Hardware Maintenance Manual and Troubleshooting Guide on the
IBM xSeries Documentation CD for more information about the POST beep
codes.
Table 3. POST beep code descriptions
Beep code
Descriptions of the POST beep codes
No beep
Call for service.
Continuous
If no video appears, the startup microprocessor failed. Verify that the startup microprocessor is
installed correctly. If it is, call for service.
© Copyright IBM Corp. 2002
27
Table 3. POST beep code descriptions (continued)
Beep code
Descriptions of the POST beep codes
One short
POST completed successfully. One beep also occurs after POST if you enter an incorrect
password.
Two short
Follow the instructions that appear on the screen.
Three short
POST detected a system memory error. Verify that the memory is installed correctly. If it is,
replace the failing memory module.
Repeating short
The system board might contain a failing component.
1. Verify that the keyboard and pointing devices are connected properly.
2. Ensure that nothing is resting on the keyboard.
3. Disconnect the pointing device; then, restart the server. If the problem goes away, replace the
pointing device. If the problem remains, call for service.
One long and one If the video controller on the system board is being used, call for service. If you installed an
short
optional video adapter, replace the failing adapter.
One long and two A video I/O adapter ROM is not readable, or the video subsystem is defective. If you installed an
short
optional video adapter, replace the failing adapter. If the problem remains, call for service.
One long and
three short
The system-board video subsystem has not detected a monitor connection to the server. Ensure
that the monitor is connected to the server. If the problem remains, replace the monitor.
Two long and two
short
POST does not support the optional video adapter. Replace the optional video adapter with one
that is supported by the server or use the integrated video controller.
All other beep
codes
1. Verify that the system memory modules are installed correctly.
2. Turn off the server; then, restart the server. If the problem remains, call for service.
POST error messages
The following table provides an abbreviated list of the error messages that might
appear during POST.
Note: See the Hardware Maintenance Manual and Troubleshooting Guide on the
IBM xSeries Documentation CD for more information about the POST error
messages.
Table 4. Abbreviated list of POST error messages
POST message
Failing device or problem
found
129
L1 cache of a microprocessor Check the installation of your microprocessors.
162
Change in device
configuration
163
Time of day has not been set Set the correct date and time.
164
Change in memory
configuration
Verify that your memory is installed properly; then, restart the
server and run the Configuration/Setup Utility program.
201
Change in memory
configuration
Verify that your memory is fully seated and installed properly.
229
L2 cache of a microprocessor Check the installation of your microprocessors.
289
Failing DIMM was disabled
Verify that your memory is correct for your server and that it is
installed properly.
301
303
Keyboard and keyboard
controller
Ensure that the keyboard cable is connected and nothing is
resting on the keyboard keys.
11xx
Serial port error
Verify that the serial cable is connected correctly.
28
IBM xSeries 345 Type 8670: Installation Guide
Suggested action
Verify that your optional devices are turned on and installed
correctly.
Table 4. Abbreviated list of POST error messages (continued)
POST message
Failing device or problem
found
Suggested action
1162
Serial port configuration
conflict
Start the Configuration/Setup Utility program and ensure that the
IRQ and I/O port assignments needed by the serial port are
available.
1601
BIOS code update needed
Download and install the latest level of system BIOS code.
1800
PCI adapter hardware
interrupt
Start the Configuration/Setup Utility program and verify that the
interrupt resource settings are correct.
2400
2462
Video controller and memory
Verify that the monitor is connected correctly.
00019xxx
Processor x is not functioning Verify that processor x is installed correctly. If the problem
or failed the built-in test
remains, replace processor x.
00180xxx
A PCI adapter requested a
resource that is not available
Start the Configuration/Setup Utility program and ensure that the
resources needed by the PCI adapter are available.
012980xx
012981xx
Data for processor x
Download and install the latest level of system BIOS code.
01298200
Microprocessor speed
mismatch
Install microprocessors with identical speeds.
I9990305
POST could not find an
operating system.
Install your operating system.
ServerGuide problems
The following table lists problem symptoms and suggested solutions.
Table 5. ServerGuide Setup and Installation CD
Symptom
Suggested action
The ServerGuide Setup
and Installation CD will
not start.
v Ensure that the server is supported and has a startable (bootable) CD-ROM drive.
v If the startup (boot) sequence settings have been altered, ensure that the CD-ROM
drive is first in the startup sequence.
v If more than one CD-ROM drive is installed, ensure that only one drive is set as the
primary drive. Start the CD from the primary drive.
The SCSI RAID program v Ensure that there are no duplicate SCSI IDs or IRQ assignments.
cannot view all installed v Ensure that the hard disk drive is connected properly.
drives, or the NOS
cannot be installed.
The Operating System
Installation program
continuously loops.
Make more space available on the hard disk.
The ServerGuide
program will not start
your NOS CD.
Ensure that the NOS CD you have is supported by the ServerGuide program. See the
ServerGuide Setup and Installation CD label for a list of supported NOS versions.
The NOS cannot be
installed; the option is
not available.
Ensure that the NOS is supported on your server. If the NOS is supported, either there is
no logical drive defined (SCSI RAID systems) or the ServerGuide System Partition is not
present. Run the ServerGuide program, and ensure that setup is complete.
Chapter 5. Solving problems
29
Troubleshooting chart
Notes:
1. See the Hardware Maintenance Manual and Troubleshooting Guide on the IBM
xSeries Documentation CD for more detailed troubleshooting charts.
2. If you cannot find the problem in the troubleshooting charts, run the diagnostic
programs. If you have run the diagnostic test programs, or if running the tests
does not reveal the problem, call for service.
Table 6. Troubleshooting charts
Symptom
CD-ROM drive problems
CD-ROM drive is not
recognized.
Suggested action
Verify that:
v The IDE channel to which the CD-ROM drive is attached (primary or secondary)
is enabled in the Configuration/Setup Utility program.
Note: On systems with a single IDE channel, only the primary channel can be
used.
v All cables and jumpers are installed correctly.
v The correct device driver is installed for the CD-ROM drive.
Diskette drive problems
If there is a diskette in the drive, verify that:
v The diskette drive is enabled in the Configuration/Setup Utility program.
v The diskette is good and not damaged. (Try another diskette if you have one.)
Diskette drive activity LED stays v The diskette contains the necessary files to start the server.
on, or the system bypasses the v Your software program is working properly.
diskette drive.
If the diskette drive activity LED stays on, or the system continues to bypass the
diskette drive, call for service.
Expansion enclosure
problems
The SCSI expansion enclosure
used to work but does not work
now.
Verify that:
v The cables for all external SCSI options are connected correctly.
v The last option in each SCSI chain, or the end of the SCSI cable, is terminated
correctly.
v Any external SCSI option is turned on. You must turn on an external SCSI option
before turning on the server.
For more information, see your SCSI expansion enclosure documentation.
General problems
Call for service.
Problems such as broken cover
locks or indicator LEDs not
working.
Hard disk drive problems
1. Remove the first drive not recognized and try the hard disk drive diagnostic test
again.
Not all drives are recognized by
the hard disk drive diagnostic
2. If the remaining drives are recognized, replace the drive you removed with a
test (Fixed Disk test).
new one.
System stops responding during 1. Remove the hard disk drive being tested when the server stopped responding
hard disk drive diagnostic test.
and try the diagnostic test again.
2. If the hard disk drive diagnostic test runs successfully, replace the drive you
removed with a new one.
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IBM xSeries 345 Type 8670: Installation Guide
Table 6. Troubleshooting charts (continued)
Symptom
Intermittent problems
A problem occurs only
occasionally and is difficult to
detect.
Suggested action
Verify that:
v All cables and cords are connected securely to the rear of the server and
attached options.
v When the server is turned on, air is flowing from the rear of the server at the fan
grill. If there is no airflow, the fan is not working. This causes the server to
overheat and shut down.
v Ensure that the SCSI bus and devices are configured correctly and that the last
external device in each SCSI chain is terminated correctly.
If you have verified these items and the problem remains, call for service.
Keyboard, mouse, or
pointing-device problems.
All or some keys on the
keyboard do not work.
The mouse or pointing device
does not work.
v Make sure that the keyboard cable is properly connected to the server.
v Make sure that the server and the monitor are turned on.
v Try using another keyboard.
If the problem remains, call for service.
v Verify that the mouse or pointing-device cable is securely connected and the
device drivers are installed correctly.
v Try using another mouse or pointing device.
If the problem remains, call for service.
Memory problems
The amount of system memory
displayed is less than the
amount of physical memory
installed.
Verify that:
v The memory modules are seated properly.
v You have installed the correct type of memory.
v If you changed the memory, you updated the memory configuration with the
Configuration/Setup Utility program.
v All banks of memory on the DIMMs are enabled. The server might have
automatically disabled a DIMM bank when it detected a problem or a DIMM
bank could have been manually disabled.
Look in the POST error log for error message 289:
v If the DIMM was disabled by a system-management interrupt (SMI), replace the
DIMM.
v If the DIMM was disabled by the user or by POST:
1. Start the Configuration/Setup Utility program.
2. Enable the DIMM.
3. Save the configuration and restart the server.
v If you continue to get this error, replace the DIMM.
If the problem remains, call for service.
Microprocessor problems
The server emits a continuous
tone during POST.
Monitor problems
Testing the monitor.
The startup (boot) microprocessor is not working properly.
Verify that the startup microprocessor is seated properly. If it is, call for service.
Some IBM monitors have their own self-tests. If you suspect a problem with your
monitor, see the information that comes with the monitor for adjusting and testing
instructions.
If you still cannot find the problem, call for service.
The screen is blank.
Verify that:
v The server power cord is plugged into the server and a working electrical outlet.
v The monitor cables are connected properly.
v The monitor is turned on and the Brightness and Contrast controls are adjusted
correctly.
If you have verified these items and the screen remains blank, call for service.
Chapter 5. Solving problems
31
Table 6. Troubleshooting charts (continued)
Symptom
Suggested action
Only the cursor appears.
Call for service.
The monitor works when you
turn on the server but goes
blank when you start some
application programs.
Verify that you installed the necessary device drivers for the application.
If the items above are correct and the screen remains blank, call for service.
The screen is wavy, unreadable, If the monitor self-tests show the monitor is working properly, consider the location
rolling, distorted, or has screen of the monitor. Magnetic fields around other devices (such as transformers,
jitter.
appliances, fluorescent lights, and other monitors) can cause screen jitter or wavy,
unreadable, rolling, or distorted screen images. If this happens, turn off the monitor.
(Moving a color monitor while it is turned on might cause screen discoloration.)
Then move the device and the monitor at least 305 mm (12 in.) apart. Turn on the
monitor.
Notes:
1. To prevent diskette drive read/write errors, be sure the distance between
monitors and diskette drives is at least 76 mm (3 in.).
2. Non-IBM monitor cables might cause unpredictable problems.
3. An enhanced monitor cable with additional shielding is available for the 9521
and 9527 monitors. For information about the enhanced monitor cable, contact
your IBM reseller or IBM marketing representative.
If the problem remains, call for service.
Wrong characters appear on the If the wrong language is displayed, update the BIOS code with the correct
screen.
language.
If the problem remains, call for service.
Option problems
An IBM option that was just
installed does not work.
Verify that:
v The option is designed for the server. See the “Server Support” flowchart for
information about obtaining ServerProven™ compatibility information from the
World Wide Web.
v You followed the installation instructions that came with the option.
v The option is installed correctly.
v You have not loosened any other installed options or cables.
v You updated the configuration information in the Configuration/Setup Utility
program. Whenever memory or an option is changed, you must update the
configuration.
If the problem remains, call for service.
An IBM option that used to work Verify that all of the option hardware and cable connections are secure.
does not work now.
If the option comes with its own test instructions, use those instructions to test the
option.
If the failing option is a SCSI option, verify that:
v The cables for all external SCSI options are connected correctly.
v The last option in each SCSI chain, or the end of the SCSI cable, is terminated
correctly.
v Any external SCSI option is turned on. You must turn on an external SCSI option
before turning on the server.
If the problem remains, call for service.
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IBM xSeries 345 Type 8670: Installation Guide
Table 6. Troubleshooting charts (continued)
Symptom
Power problems
The server does not turn on.
Suggested action
Verify that:
v The power cables are properly connected to the server.
v The electrical outlet functions properly.
v The type of memory installed is correct.
v If you just installed an option, remove it, and restart the server. If the server now
turns on, you might have installed more options than the power supply supports.
If the problem remains, call for service.
The server does not turn off.
Verify whether you are using an ACPI or non-ACPI operating system.
If you are using a non-ACPI operating system:
1. Press Ctrl+Alt+Delete.
2. Turn off the system by using the power-control button.
If the problem remains or if you are using an ACPI-aware operating system, call for
service.
Serial port problems
The number of serial ports
identified by the operating
system is less than the number
of serial ports installed.
A serial device does not work.
For more information about the
serial port, see the Option
Installation Guide on the IBM
xSeries Documentation CD.
Software problem
Suspected software problem.
Verify that:
v Each port is assigned a unique address by the Configuration/Setup Utility
program and none of the serial ports are disabled.
v The serial-port adapter, if you installed one, is seated properly.
If the problem remains, call for service.
Verify that:
v The device is compatible with the server.
v The serial port is enabled and is assigned a unique address.
If the problem remains, call for service.
To determine if problems are caused by the software, verify that:
v Your server has the minimum memory needed to use the software. For memory
requirements, see the information that comes with the software.
Note: If you have just installed an adapter or memory, you might have a
memory address conflict.
v The software is designed to operate on your server.
v Other software works on your server.
v The software that you are using works on another system.
If you received any error messages when using the software program, see the
information that comes with the software for a description of the messages and
suggested solutions to the problem.
If you have verified these items and the problem remains, contact your place of
purchase.
Universal Serial Bus (USB)
port problems
A USB device does not work.
Verify that:
v You are not trying to use a USB device during POST if you have a standard
(non-USB) keyboard attached to the keyboard port.
Note: If a standard (non-USB) keyboard is attached to the keyboard port, the
USB is disabled and no USB device will work during POST.
v The correct USB device driver is installed.
v Your operating system supports USB devices.
If the problem remains, call for service.
Chapter 5. Solving problems
33
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IBM xSeries 345 Type 8670: Installation Guide
Chapter 6. Getting help and technical assistance
If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from IBM to
assist you. This section contains information about where to go for additional
information about IBM and IBM products, what to do if you experience a problem
with your xSeries or IntelliStation system, and whom to call for service, if it is
necessary.
Before you call
Before you call, make sure that you have taken these steps to try to solve the
problem yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system is turned on.
v Use the troubleshooting information in your system documentation, and use the
diagnostic tools that come with your system.
v Go to the IBM Support Web site at http://www.ibm.com/pc/support/ to check for
technical information, hints, tips, and new device drivers.
v Use an IBM discussion forum on the IBM Web site to ask questions.
You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the
publications that are provided with your system and software. The information that
comes with your system also describes the diagnostic tests that you can perform.
Most xSeries and IntelliStation systems, operating systems, and programs come
with information that contains troubleshooting procedures and explanations of error
messages and error codes. If you suspect a software problem, see the information
for the operating system or program.
Using the documentation
Information about your IBM xSeries or IntelliStation system and preinstalled
software, if any, is available in the documentation that comes with your system.
That documentation includes printed books, online books, README files, and help
files. See the troubleshooting information in your system documentation for
instructions for using the diagnostic programs. The troubleshooting information or
the diagnostic programs might tell you that you need additional or updated device
drivers or other software. IBM maintains pages on the World Wide Web where you
can get the latest technical information and download device drivers and updates.
To access these pages, go to http://www.ibm.com/pc/support/ and follow the
instructions. Also, you can order publications through the IBM Publications Ordering
System at
http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi.
Getting help and information from the World Wide Web
On the World Wide Web, the IBM Web site has up-to-date information about IBM
xSeries and IntelliStation products, services, and support. The address for IBM
xSeries information is http://www.ibm.com/eserver/xseries/. The address for IBM
IntelliStation information is http://www.ibm.com/pc/intellistation/.
© Copyright IBM Corp. 2002
35
You can find service information for your IBM products, including supported options,
at http://www.ibm.com/pc/support/. If you click Profile from the support page, you
can create a customized support page. The support page has many sources of
information and ways for you to solve problems, including:
v Diagnosing problems, using the IBM Online Assistant
v Downloading the latest device drivers and updates for your products
v Viewing Frequently Asked Questions (FAQ)
v Viewing hints and tips to help you solve problems
v Participating in IBM discussion forums
v Setting up e-mail notification of technical updates about your products
Software service and support
Through IBM Support Line, you can get telephone assistance, for a fee, with usage,
configuration, and software problems with xSeries servers, IntelliStation
workstations, and appliances. For information about which products are supported
by Support Line in your country, go to http://www.ibm.com/services/sl/products/.
For more information about Support Line and other IBM services, go to
http://www.ibm.com/services/, or go to http://www.ibm.com/planetwide/ for support
telephone numbers.
Hardware service and support
You can receive hardware service through IBM Integrated Technology Services or
through your IBM reseller, if your reseller is authorized by IBM to provide warranty
service. Go to http://www.ibm.com/planetwide/ for support telephone numbers.
In the U.S. and Canada, hardware service and support is available 24 hours a day,
7 days a week. In the U.K., these services are available Monday through Friday,
from 9 a.m. to 6 p.m.
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IBM xSeries 345 Type 8670: Installation Guide
Appendix A. Warranty information
This section contains information about your warranty period and the service and
support that are provided by your warranty.
Warranty period
The warranty period varies by machine type and country or region.
Contact your place of purchase for warranty service information. Some IBM
Machines are eligible for on-site warranty service depending on the country or
region where service is performed.
Prior to on-site warranty service, you are required to go through problem
determination with an IBM service specialist call center technician.
A warranty period of 3 years on parts and 1 year on labor means that IBM will
provide warranty service without charge for:
1. parts and labor during the first year of the warranty period
2. parts only, on an exchange basis, in the second and third years of the warranty
period. IBM will charge you for any labor it provides in performance of the repair
or replacement.
The IBM Machine Warranties Web site at
http://www.ibm.com/servers/support/machine_warranties/ contains a worldwide
overview of the IBM Statement of Limited Warranty for IBM Machines, a glossary of
terms used in the Statement of Limited Warranty, Frequently Asked Questions
(FAQ), and links to Product Support Web pages. The IBM Statement of Limited
Warranty is available from this Web site in 29 languages in Portable Document
Format (PDF).
Machine - IBM Eserver xSeries 345 Type 8670
Country or region
Warranty period
Service delivery method
Japan
Parts - 3 years, Labor - 1
year
On-site repair
All other countries or regions
Parts - 3 years, Labor - 3
years
On-site repair
Problem determination
Prior to on-site warranty service, you are required to go through problem
determination with an IBM service specialist call center technician. The service
specialist will run diagnostic tests on the hardware and check the software.
Running diagnostics
The IBM service specialist will help you determine whether your equipment is
functioning as specified. It might be necessary to isolate the failing xSeries,
Netfinity, or IntelliStation system; IBM component; or both from any active
production environment to run diagnostics and perform defect-isolation programs.
You are responsible for making the system, IBM component, or both available for
running diagnostics and defect-isolation programs.
© Copyright IBM Corp. 2002
37
Checking software
The IBM service specialist will help you ensure that the correct BIOS code,
firmware, device drivers, and other supporting IBM software are installed and
correctly configured. It might be necessary to manually gather information about the
relevant software levels or run IBM-approved utility programs to gather this
information. It might be necessary to isolate the failing system from any active
production environment to gather this information. You are responsible, with
assistance from the service specialist, for gathering this information. The IBM
Statement of Limited Warranty does not include on-site assistance with this activity.
Warranty service and support
With the original purchase of an IBM xSeries or IntelliStation system, you have
access to extensive service and support. During the IBM Machine warranty period,
you may call IBM or your reseller for problem-determination assistance under the
terms of the IBM Statement of Limited Warranty.
The following services are available during the warranty period:
v Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
v IBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide the
applicable level of service, either on-site or at an IBM service center as
determined by IBM.
v Engineering Change management - Occasionally, there might be changes that
are required after a product has been shipped from IBM. In those instances, IBM
will make Engineering Changes (ECs) available that apply to your hardware.
v Customer replaceable units (CRUs) - Some parts of IBM servers are
designated as customer replaceable units. IBM ships CRUs to you for
replacement by you. CRUs include keyboards, monitors, memory, diskette drives,
hard disk drives, and mice (this list is not inclusive of all CRUs).
The following items are not covered under warranty service:
v Replacement or use of non-IBM parts. All IBM parts contain a 7-character
identification in the format IBM FRU XXXXXXX.
v Identification of software problem sources.
v Installation of customer replaceable units (CRUs).
v Installation and configuration of BIOS code, firmware, or device drivers that are
designated as customer installable.
See the IBM Statement of Limited Warranty for a full explanation of IBM warranty
terms. Be sure to retain your proof of purchase to obtain warranty service.
Please have the following information ready when you call:
v The machine type and model of your IBM hardware product (if available)
v Serial numbers of your IBM hardware products
v A description of the problem
v The exact wording of any error messages
v Hardware and software configuration information
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IBM xSeries 345 Type 8670: Installation Guide
International Warranty Service
If you travel with your xSeries or IntelliStation system or relocate it to a country
where your system is sold and serviced by IBM or IBM resellers authorized to
perform warranty service, International Warranty Service (IWS) is available during
the warranty period. Eligible IBM systems are identified by their four-digit machine
types.
You can obtain IWS through the service delivery method (such as depot, carry-in, or
on-site) provided in the servicing country. Service methods and procedures vary by
country, and some service or parts might not be available in all countries. Service
centers in certain countries might not be able to service all models of a particular
machine type. In addition, some countries might have fees and restrictions that
apply at the time of service.
To determine whether your system is eligible for IWS, go to
http://www.ibm.com/pc/support/ and click Warranty lookup.
Purchasing additional services
During and after the warranty period, you can purchase additional services, such as
support for IBM and non-IBM hardware, operating systems, and application
programs; network setup and configuration; upgraded or extended hardware repair
services; and custom installations. Service availability and service name might vary
by country or region.
For more information about these services, contact your IBM marketing
representative.
Appendix A. Warranty information
39
IBM Statement of Limited Warranty Z125-4753-06 8/2000
Part 1 - General Terms
This Statement of Limited Warranty includes Part 1 - General Terms and Part 2 Country-unique Terms. The terms of Part 2 replace or modify those of Part 1. The
warranties provided by IBM in this Statement of Limited Warranty apply only to
Machines you purchase for your use, and not for resale, from IBM or your reseller.
The term “Machine” means an IBM machine, its features, conversions, upgrades,
elements, or accessories, or any combination of them. The term “Machine” does not
include any software programs, whether pre-loaded with the Machine, installed
subsequently or otherwise. Unless IBM specifies otherwise, the following warranties
apply only in the country where you acquire the Machine. Nothing in this Statement
of Limited Warranty affects any statutory rights of consumers that cannot be waived
or limited by contract. If you have any questions, contact IBM or your reseller.
The IBM Warranty for Machines: IBM warrants that each Machine 1) is free from
defects in materials and workmanship and 2) conforms to IBM’s Official Published
Specifications (“Specifications”). The warranty period for a Machine is a specified,
fixed period commencing on its Date of Installation. The date on your sales receipt
is the Date of Installation unless IBM or your reseller informs you otherwise.
If a Machine does not function as warranted during the warranty period, and IBM or
your reseller are unable to either 1) make it do so or 2) replace it with one that is at
least functionally equivalent, you may return it to your place of purchase and your
money will be refunded.
Extent of Warranty: The warranty does not cover the repair or exchange of a
Machine resulting from misuse, accident, modification, unsuitable physical or
operating environment, improper maintenance by you, or failure caused by a
product for which IBM is not responsible. The warranty is voided by removal or
alteration of Machine or parts identification labels.
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE
ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND
YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO
JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE
EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH
WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO
WARRANTIES APPLY AFTER THAT PERIOD.
Items Not Covered by Warranty: IBM does not warrant uninterrupted or error-free
operation of a Machine. Any technical or other support provided for a Machine
under warranty, such as assistance via telephone with “how-to” questions and those
regarding Machine set-up and installation, will be provided WITHOUT
WARRANTIES OF ANY KIND.
Warranty Service: To obtain warranty service for a Machine, contact IBM or your
reseller. If you do not register your Machine with IBM, you may be required to
present proof of purchase.
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IBM xSeries 345 Type 8670: Installation Guide
During the warranty period, IBM or your reseller, if approved by IBM to provide
warranty service, provides without charge certain types of repair and exchange
service to keep Machines in, or restore them to, conformance with their
Specifications. IBM or your reseller will inform you of the available types of service
for a Machine based on its country of installation. At its discretion, IBM or your
reseller will 1) either repair or exchange the failing Machine and 2) provide the
service either at your location or a service center. IBM or your reseller will also
manage and install selected engineering changes that apply to the Machine.
Some parts of IBM Machines are designated as Customer Replaceable Units
(called “CRUs”), e.g., keyboards, memory, or hard disk drives. IBM ships CRUs to
you for replacement by you. You must return all defective CRUs to IBM within 30
days of your receipt of the replacement CRU. You are responsible for downloading
designated Machine Code and Licensed Internal Code updates from an IBM
Internet Web site or from other electronic media, and following the instructions that
IBM provides.
When warranty service involves the exchange of a Machine or part, the item IBM or
your reseller replaces becomes its property and the replacement becomes yours.
You represent that all removed items are genuine and unaltered. The replacement
may not be new, but will be in good working order and at least functionally
equivalent to the item replaced. The replacement assumes the warranty service
status of the replaced item. Many features, conversions, or upgrades involve the
removal of parts and their return to IBM. A part that replaces a removed part will
assume the warranty service status of the removed part.
Before IBM or your reseller exchanges a Machine or part, you agree to remove all
features, parts, options, alterations, and attachments not under warranty service.
You also agree to
1. ensure that the Machine is free of any legal obligations or restrictions that
prevent its exchange;
2. obtain authorization from the owner to have IBM or your reseller service a
Machine that you do not own; and
3. where applicable, before service is provided:
a. follow the problem determination, problem analysis, and service request
procedures that IBM or your reseller provides;
b. secure all programs, data, and funds contained in a Machine;
c. provide IBM or your reseller with sufficient, free, and safe access to your
facilities to permit them to fulfill their obligations; and
d. inform IBM or your reseller of changes in a Machine’s location.
IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s
possession or 2) in transit in those cases where IBM is responsible for the
transportation charges.
Neither IBM nor your reseller is responsible for any of your confidential, proprietary
or personal information contained in a Machine which you return to IBM or your
reseller for any reason. You should remove all such information from the Machine
prior to its return.
Limitation of Liability: Circumstances may arise where, because of a default on
IBM’s part or other liability, you are entitled to recover damages from IBM. In each
such instance, regardless of the basis on which you are entitled to claim damages
from IBM (including fundamental breach, negligence, misrepresentation, or other
Appendix A. Warranty information
41
contract or tort claim), except for any liability that cannot be waived or limited by
applicable laws, IBM is liable for no more than
1. damages for bodily injury (including death) and damage to real property and
tangible personal property; and
2. the amount of any other actual direct damages, up to the charges (if recurring,
12 months’ charges apply) for the Machine that is subject of the claim. For
purposes of this item, the term “Machine” includes Machine Code and Licensed
Internal Code.
This limit also applies to IBM’s suppliers and your reseller. It is the maximum for
which IBM, its suppliers, and your reseller are collectively responsible.
UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE FOLLOWING:
1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN
THOSE UNDER THE FIRST ITEM LISTED ABOVE); 2) LOSS OF, OR DAMAGE
TO, YOUR RECORDS OR DATA; OR 3) SPECIAL, INCIDENTAL, OR INDIRECT
DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES, LOST
PROFITS OR LOST SAVINGS, EVEN IF IBM, ITS SUPPLIERS OR YOUR
RESELLER IS INFORMED OF THEIR POSSIBILITY. SOME JURISDICTIONS DO
NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION
MAY NOT APPLY TO YOU.
Governing Law: Both you and IBM consent to the application of the laws of the
country in which you acquired the Machine to govern, interpret, and enforce all of
your and IBM’s rights, duties, and obligations arising from, or relating in any manner
to, the subject matter of this Agreement, without regard to conflict of law principles.
Part 2 - Country-unique Terms
AMERICAS
BRAZIL
Governing Law: The following is added after the first sentence:Any litigation arising
from this Agreement will be settled exclusively by the court of Rio de Janeiro.
NORTH AMERICA
Warranty Service: The following is added to this Section: To obtain warranty
service from IBM in Canada or the United States, call 1-800-IBM-SERV (426-7378).
CANADA
Governing Law: The following replaces “laws of the country in which you acquired
the Machine” in the first sentence: laws in the Province of Ontario.
UNITED STATES
Governing Law: The following replaces “laws of the country in which you acquired
the Machine” in the first sentence: laws of the State of New York.
ASIA PACIFIC
AUSTRALIA
42
IBM xSeries 345 Type 8670: Installation Guide
The IBM Warranty for Machines: The following paragraph is added to this Section:
The warranties specified in this Section are in addition to any rights you may have
under the Trade Practices Act 1974 or other similar legislation and are only limited
to the extent permitted by the applicable legislation.
Limitation of Liability: The following is added to this Section: Where IBM is in
breach of a condition or warranty implied by the Trade Practices Act 1974 or other
similar legislation, IBM’s liability is limited to the repair or replacement of the goods
or the supply of equivalent goods. Where that condition or warranty relates to right
to sell, quiet possession or clear title, or the goods are of a kind ordinarily acquired
for personal, domestic or household use or consumption, then none of the
limitations in this paragraph apply.
Governing Law: The following replaces “laws of the country in which you acquired
the Machine” in the first sentence: laws of the State or Territory.
CAMBODIA, LAOS, AND VIETNAM
Governing Law: The following replaces “laws of the country in which you acquired
the Machine” in the first sentence:laws of the State of New York.
The following is added to this Section: Disputes and differences arising out of or in
connection with this Agreement shall be finally settled by arbitration which shall be
held in Singapore in accordance with the rules of the International Chamber of
Commerce (ICC). The arbitrator or arbitrators designated in conformity with those
rules shall have the power to rule on their own competence and on the validity of
the Agreement to submit to arbitration. The arbitration award shall be final and
binding for the parties without appeal and the arbitral award shall be in writing and
set forth the findings of fact and the conclusions of law.
All proceedings shall be conducted, including all documents presented in such
proceedings, in the English language. The number of arbitrators shall be three, with
each side to the dispute being entitled to appoint one arbitrator.
The two arbitrators appointed by the parties shall appoint a third arbitrator before
proceeding upon the reference. The third arbitrator shall act as chairman of the
proceedings. Vacancies in the post of chairman shall be filled by the president of
the ICC. Other vacancies shall be filled by the respective nominating party.
Proceedings shall continue from the stage they were at when the vacancy occurred.
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days
of the date the other party appoints its, the first appointed arbitrator shall be the
sole arbitrator, provided that the arbitrator was validly and properly appointed.
The English language version of this Agreement prevails over any other language
version.
HONG KONG AND MACAU
Governing Law: The following replaces “laws of the country in which you acquired
the Machine” in the first sentence: laws of Hong Kong Special Administrative
Region.
INDIA
Limitation of Liability: The following replaces items 1 and 2 of this Section:
Appendix A. Warranty information
43
1. liability for bodily injury (including death) or damage to real property and tangible
personal property will be limited to that caused by IBM’s negligence;
2. as to any other actual damage arising in any situation involving nonperformance
by IBM pursuant to, or in any way related to the subject of this Statement of
Limited Warranty, IBM’s liability will be limited to the charge paid by you for the
individual Machine that is the subject of the claim.
JAPAN
Governing Law: The following sentence is added to this Section:Any doubts
concerning this Agreement will be initially resolved between us in good faith and in
accordance with the principle of mutual trust.
NEW ZEALAND
The IBM Warranty for Machines: The following paragraph is added to this Section:
The warranties specified in this Section are in addition to any rights you may have
under the Consumer Guarantees Act 1993 or other legislation which cannot be
excluded or limited. The Consumer Guarantees Act 1993 will not apply in respect of
any goods which IBM provides, if you require the goods for the purposes of a
business as defined in that Act.
Limitation of Liability: The following is added to this Section: Where Machines are
not acquired for the purposes of a business as defined in the Consumer
Guarantees Act 1993, the limitations in this Section are subject to the limitations in
that Act.
PEOPLE’S REPUBLIC OF CHINA (PRC)
Governing Law: The following replaces this Section: Both you and IBM consent to
the application of the laws of the State of New York (except when local law requires
otherwise) to govern, interpret, and enforce all your and IBM’s rights, duties, and
obligations arising from, or relating in any manner to, the subject matter of this
Agreement, without regard to conflict of law principles.
Any disputes arising from or in connection with this Agreement will first be resolved
by friendly negotiations, failing which either of us has the right to submit the dispute
to the China International Economic and Trade Arbitration Commission in Beijing,
the PRC, for arbitration in accordance with its arbitration rules in force at the time.
The arbitration tribunal will consist of three arbitrators. The language to be used
therein will be English and Chinese. An arbitral award will be final and binding on all
the parties, and will be enforceable under the Convention on the Recognition and
Enforcement of Foreign Arbitral Awards (1958).
The arbitration fee will be borne by the losing party unless otherwise determined by
the arbitral award.
During the course of arbitration, this Agreement will continue to be performed
except for the part which the parties are disputing and which is undergoing
arbitration.
EUROPE, MIDDLE EAST, AFRICA (EMEA)
THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES: The terms of this
Statement of Limited Warranty apply to Machines purchased from IBM or an IBM
reseller.
44
IBM xSeries 345 Type 8670: Installation Guide
Warranty Service: If you purchase an IBM Machine in Austria, Belgium, Denmark,
Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland or United
Kingdom, you may obtain warranty service for that Machine in any of those
countries from either (1) an IBM reseller approved to perform warranty service or
(2) from IBM. If you purchase an IBM Personal Computer Machine in Albania,
Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic,
Georgia, Hungary, Kazakhstan, Kirghizia, Federal Republic of Yugoslavia, Former
Yugoslav Republic of Macedonia (FYROM), Moldova, Poland, Romania, Russia,
Slovak Republic, Slovenia, or Ukraine, you may obtain warranty service for that
Machine in any of those countries from either (1) an IBM reseller approved to
perform warranty service or (2) from IBM.
If you purchase an IBM Machine in a Middle Eastern or African country, you may
obtain warranty service for that Machine from the IBM entity within the country of
purchase, if that IBM entity provides warranty service in that country, or from an
IBM reseller, approved by IBM to perform warranty service on that Machine in that
country. Warranty service in Africa is available within 50 kilometers of an IBM
authorized service provider. You are responsible for transportation costs for
Machines located outside 50 kilometers of an IBM authorized service provider.
Governing Law: The applicable laws that govern, interpret and enforce rights,
duties, and obligations of each of us arising from, or relating in any manner to, the
subject matter of this Statement, without regard to conflict of laws principles, as well
as Country-unique terms and competent court for this Statement are those of the
country in which the warranty service is being provided, except that in 1) Albania,
Bosnia-Herzegovina, Bulgaria, Croatia, Hungary, Former Yugoslav Republic of
Macedonia, Romania, Slovakia, Slovenia, Armenia, Azerbaijan, Belarus, Georgia,
Kazakhstan, Kyrgyzstan, Moldova, Russia, Tajikistan, Turkmenistan, Ukraine, and
Uzbekistan, the laws of Austria apply; 2) Estonia, Latvia, and Lithuania, the laws of
Finland apply; 3) Algeria, Benin, Burkina Faso, Cameroon, Cape Verde, Central
African Republic, Chad, Congo, Djibouti, Democratic Republic of Congo, Equatorial
Guinea, France, Gabon, Gambia, Guinea, Guinea-Bissau, Ivory Coast, Lebanon,
Mali, Mauritania, Morocco, Niger, Senegal, Togo, and Tunisia, this Agreement will
be construed and the legal relations between the parties will be determined in
accordance with the French laws and all disputes arising out of this Agreement or
related to its violation or execution, including summary proceedings, will be settled
exclusively by the Commercial Court of Paris; 4) Angola, Bahrain, Botswana,
Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya, Kuwait, Liberia, Malawi,
Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar, Rwanda, Sao Tome, Saudi
Arabia, Sierra Leone, Somalia, Tanzania, Uganda, United Arab Emirates, United
Kingdom, West Bank/Gaza, Yemen, Zambia, and Zimbabwe, this Agreement will be
governed by English Law and disputes relating to it will be submitted to the
exclusive jurisdiction of the English courts; and 5) in Greece, Israel, Italy, Portugal,
and Spain any legal claim arising out of this Statement will be brought before, and
finally settled by, the competent court of Athens, Tel Aviv, Milan, Lisbon, and Madrid,
respectively.
THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED:
AUSTRIA AND GERMANY
The IBM Warranty for Machines: The following replaces the first sentence of the
first paragraph of this Section: The warranty for an IBM Machine covers the
functionality of the Machine for its normal use and the Machine’s conformity to its
Specifications.
Appendix A. Warranty information
45
The following paragraphs are added to this Section:
The minimum warranty period for Machines is six months. In case IBM or your
reseller is unable to repair an IBM Machine, you can alternatively ask for a partial
refund as far as justified by the reduced value of the unrepaired Machine or ask for
a cancellation of the respective agreement for such Machine and get your money
refunded.
Extent of Warranty: The second paragraph does not apply.
Warranty Service: The following is added to this Section: During the warranty
period, transportation for delivery of the failing Machine to IBM will be at IBM’s
expense.
Limitation of Liability: The following paragraph is added to this Section: The
limitations and exclusions specified in the Statement of Limited Warranty will not
apply to damages caused by IBM with fraud or gross negligence and for express
warranty.
The following sentence is added to the end of item 2: IBM’s liability under this item
is limited to the violation of essential contractual terms in cases of ordinary
negligence.
EGYPT
Limitation of Liability: The following replaces item 2 in this Section: as to any
other actual direct damages, IBM’s liability will be limited to the total amount you
paid for the Machine that is the subject of the claim. For purposes of this item, the
term “Machine” includes Machine Code and Licensed Internal Code.
Applicability of suppliers and resellers (unchanged).
FRANCE
Limitation of Liability: The following replaces the second sentence of the first
paragraph of this Section:In such instances, regardless of the basis on which you
are entitled to claim damages from IBM, IBM is liable for no more than: (items 1
and 2 unchanged).
IRELAND
Extent of Warranty: The following is added to this Section: Except as expressly
provided in these terms and conditions, all statutory conditions, including all
warranties implied, but without prejudice to the generality of the foregoing all
warranties implied by the Sale of Goods Act 1893 or the Sale of Goods and Supply
of Services Act 1980 are hereby excluded.
Limitation of Liability: The following replaces items one and two of the first
paragraph of this Section:1. death or personal injury or physical damage to your
real property solely caused by IBM’s negligence; and 2. the amount of any other
actual direct damages, up to 125 percent of the charges (if recurring, the 12
months’ charges apply) for the Machine that is the subject of the claim or which
otherwise gives rise to the claim.
Applicability of suppliers and resellers (unchanged).
46
IBM xSeries 345 Type 8670: Installation Guide
The following paragraph is added at the end of this Section: IBM’s entire liability
and your sole remedy, whether in contract or in tort, in respect of any default shall
be limited to damages.
ITALY
Limitation of Liability: The following replaces the second sentence in the first
paragraph:In each such instance unless otherwise provided by mandatory law, IBM
is liable for no more than: 1. (unchanged) 2. as to any other actual damage arising
in all situations involving nonperformance by IBM pursuant to, or in any way related
to the subject matter of this Statement of Warranty, IBM’s liability, will be limited to
the total amount you paid for the Machine that is the subject of the claim.
Applicability of suppliers and resellers (unchanged).
The following replaces the third paragraph of this Section: Unless otherwise
provided by mandatory law, IBM and your reseller are not liable for any of the
following: (items 1 and 2 unchanged) 3) indirect damages, even if IBM or your
reseller is informed of their possibility.
SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND
Limitation of Liability: The following is added to this Section: IBM’s entire liability
to you for actual damages arising in all situations involving nonperformance by IBM
in respect of the subject matter of this Statement of Warranty will be limited to the
charge paid by you for the individual Machine that is the subject of your claim from
IBM.
UNITED KINGDOM
Limitation of Liability: The following replaces items 1 and 2 of the first paragraph
of this Section:
1. death or personal injury or physical damage to your real property solely caused
by IBM’s negligence;
2. the amount of any other actual direct damages or loss, up to 125 percent of the
charges (if recurring, the 12 months’ charges apply) for the Machine that is the
subject of the claim or which otherwise gives rise to the claim;
The following item is added to this paragraph: 3. breach of IBM’s obligations implied
by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods
and Services Act 1982.
Applicability of suppliers and resellers (unchanged).
The following is added to the end of this Section: IBM’s entire liability and your sole
remedy, whether in contract or in tort, in respect of any default shall be limited to
damages.
Appendix A. Warranty information
47
48
IBM xSeries 345 Type 8670: Installation Guide
Appendix B. Notices
This publication was developed for products and services offered in the U.S.A.
IBM may not offer the products, services, or features discussed in this document in
other countries. Consult your local IBM representative for information on the
products and services currently available in your area. Any reference to an IBM
product, program, or service is not intended to state or imply that only that IBM
product, program, or service may be used. Any functionally equivalent product,
program, or service that does not infringe any IBM intellectual property right may be
used instead. However, it is the user’s responsibility to evaluate and verify the
operation of any non-IBM product, program, or service.
IBM may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not give you any
license to these patents. You can send license inquiries, in writing, to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. Some states do not allow disclaimer of express or
implied warranties in certain transactions, therefore, this statement may not apply to
you.
This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. IBM may make improvements and/or
changes in the product(s) and/or the program(s) described in this publication at any
time without notice.
Any references in this publication to non-IBM Web sites are provided for
convenience only and do not in any manner serve as an endorsement of those
Web sites. The materials at those Web sites are not part of the materials for this
IBM product, and use of those Web sites is at your own risk.
IBM may use or distribute any of the information you supply in any way it believes
appropriate without incurring any obligation to you.
Edition notice
© COPYRIGHT INTERNATIONAL BUSINESS MACHINES CORPORATION, 2002.
All rights reserved.
Note to U.S. Government Users — Documentation related to restricted rights —
Use, duplication or disclosure is subject to restrictions set forth in GSA ADP
Schedule Contract with IBM Corp.
© Copyright IBM Corp. 2002
49
Trademarks
The following terms are trademarks of International Business Machines Corporation
in the United States, other countries, or both:
Active Memory
Active PCI
Active PCI-X
Alert on LAN
C2T Inteconnect
Chipkill
EtherJet
e-business logo
FlashCopy
IBM
IntelliStation
Light Path Diagnostics
NetBAY
Netfinity
NetView
Netvista
OS/2 WARP
Predictive Failure Analysis
PS/2
ServeRAID
ServerGuide
ServerProven
TechConnect
ThinkPad
Tivoli
Tivoli Enterprise
Update Connector
Wake on LAN
XA-32
XA-64
X-Architecture
XceL4
XpandOnDemand
xSeries
Lotus and Domino are trademarks of Lotus Development Corporation and/or IBM
Corporation in the United States, other countries, or both.
Intel, Celeron, MMX, LANDesk, Pentium, Pentium II Xeon, Pentium III Xeon, and
Xeon are trademarks of Intel Corporation in the United States, other countries, or
both.
Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in
the United States, other countries, or both.
UNIX is a registered trademark of The Open Group in the United States and other
countries.
Java and all Java-based trademarks and logos are trademarks or registered
trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.
Linux is a registered trademark of Linus Torvalds.
Other company, product, or service names may be the trademarks or service marks
of others.
Important notes
Processor speeds indicate the internal clock speed of the microprocessor; other
factors also affect application performance.
CD-ROM drive speeds list the variable read rate. Actual speeds vary and are often
less than the maximum possible.
50
IBM xSeries 345 Type 8670: Installation Guide
When referring to processor storage, real and virtual storage, or channel volume,
KB stands for approximately 1000 bytes, MB stands for approximately 1000000
bytes, and GB stands for approximately 1000000000 bytes.
When referring to hard disk drive capacity or communications volume, MB stands
for 1 000 000 bytes, and GB stands for 1 000 000 000 bytes. Total user-accessible
capacity may vary depending on operating environments.
Maximum internal hard disk drive capacities assume the replacement of any
standard hard disk drives and population of all hard disk drive bays with the largest
currently supported drives available from IBM.
Maximum memory may require replacement of the standard memory with an
optional memory module.
IBM makes no representation or warranties regarding non-IBM products and
services that are ServerProven, including but not limited to the implied warranties of
merchantability and fitness for a particular purpose. These products are offered and
warranted solely by third parties.
Unless otherwise stated, IBM makes no representations or warranties with respect
to non-IBM products. Support (if any) for the non-IBM products is provided by the
third party, not IBM.
Some software may differ from its retail version (if available), and may not include
user manuals or all program functionality.
Electronic emission notices
Federal Communications Commission (FCC) statement
Note: This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause
harmful interference, in which case the user will be required to correct the
interference at his own expense.
Properly shielded and grounded cables and connectors must be used in order to
meet FCC emission limits. IBM is not responsible for any radio or television
interference caused by using other than recommended cables and connectors or by
unauthorized changes or modifications to this equipment. Unauthorized changes or
modifications could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
Appendix B. Notices
51
Industry Canada Class A emission compliance statement
This Class A digital apparatus complies with Canadian ICES-003.
Avis de conformité à la réglementation d’Industrie Canada
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du
Canada.
Australia and New Zealand Class A statement
Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.
United Kingdom telecommunications safety requirement
Notice to Customers
This apparatus is approved under approval number NS/G/1234/J/100003 for indirect
connection to public telecommunication systems in the United Kingdom.
European Union EMC Directive conformance statement
This product is in conformity with the protection requirements of EU Council
Directive 89/336/EEC on the approximation of the laws of the Member States
relating to electromagnetic compatibility. IBM cannot accept responsibility for any
failure to satisfy the protection requirements resulting from a nonrecommended
modification of the product, including the fitting of non-IBM option cards.
This product has been tested and found to comply with the limits for Class A
Information Technology Equipment according to CISPR 22/European Standard EN
55022. The Limits for Class A equipment were derived for commercial and industrial
environments to provide reasonable protection against interference with licensed
communication equipment.
Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.
Taiwan electrical emission statement
52
IBM xSeries 345 Type 8670: Installation Guide
Japanese Voluntary Control Council for Interference (VCCI) statement
Power cords
For your safety, IBM provides a power cord with a grounded attachment plug to use
with this IBM product. To avoid electrical shock, always use the power cord and
plug with a properly grounded outlet.
IBM power cords used in the United States and Canada are listed by Underwriter’s
Laboratories (UL) and certified by the Canadian Standards Association (CSA).
For units intended to be operated at 115 volts: Use a UL-listed and CSA-certified
cord set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor cord,
a maximum of 15 feet in length and a parallel blade, grounding-type attachment
plug rated 15 amperes, 125 volts.
For units intended to be operated at 230 volts (U.S. use): Use a UL-listed and
CSA-certified cord set consisting of a minimum 18 AWG, Type SVT or SJT,
three-conductor cord, a maximum of 15 feet in length and a tandem blade,
grounding-type attachment plug rated 15 amperes, 250 volts.
For units intended to be operated at 230 volts (outside the U.S.): Use a cord set
with a grounding-type attachment plug. The cord set should have the appropriate
safety approvals for the country in which the equipment will be installed.
IBM power cords for a specific country or region are usually available only in that
country or region.
Table 7. Power cords
IBM power cord part
number
Used in these countries and regions
13F9940
Argentina, Australia, China (PRC), New Zealand, Papua New
Guinea, Paraguay, Uruguay, Western Samoa
13F9979
Afghanistan, Algeria, Andorra, Angola, Austria, Belgium, Benin,
Bulgaria, Burkina Faso, Burundi, Cameroon, Central African Rep.,
Chad, China (Macau S.A.R.), Czech Republic, Egypt, Finland,
France, French Guiana, Germany, Greece, Guinea, Hungary,
Iceland, Indonesia, Iran, Ivory Coast, Jordan, Lebanon,
Luxembourg, Malagasy, Mali, Martinique, Mauritania, Mauritius,
Monaco, Morocco, Mozambique, Netherlands, New Caledonia,
Niger, Norway, Poland, Portugal, Romania, Senegal, Slovakia,
Spain, Sudan, Sweden, Syria, Togo, Tunisia, Turkey, former
USSR, Vietnam, former Yugoslavia, Zaire, Zimbabwe
13F9997
Denmark
14F0015
Bangladesh, Burma, Pakistan, South Africa, Sri Lanka
Appendix B. Notices
53
Table 7. Power cords (continued)
54
IBM power cord part
number
Used in these countries and regions
14F0033
Antigua, Bahrain, Brunei, Channel Islands, China (Hong Kong
S.A.R.), Cyprus, Dubai, Fiji, Ghana, India, Iraq, Ireland, Kenya,
Kuwait, Malawi, Malaysia, Malta, Nepal, Nigeria, Polynesia, Qatar,
Sierra Leone, Singapore, Tanzania, Uganda, United Kingdom,
Yemen, Zambia
14F0051
Liechtenstein, Switzerland
14F0069
Chile, Ethiopia, Italy, Libya, Somalia
14F0087
Israel
1838574
Thailand
6952301
Bahamas, Barbados, Bermuda, Bolivia, Brazil, Canada, Cayman
Islands, Colombia, Costa Rica, Dominican Republic, Ecuador, El
Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan,
Korea (South), Liberia, Mexico, Netherlands Antilles, Nicaragua,
Panama, Peru, Philippines, Saudi Arabia, Suriname, Taiwan,
Trinidad (West Indies), United States of America, Venezuela
IBM xSeries 345 Type 8670: Installation Guide
Index
A
connectors (continued)
cable 18
DIMMs 10
external 18
front 18
microprocessor 12
rear 18
VRM 12
cooling 2
AC power LED 19
acoustical noise emissions 2
adapter
considerations 6
expansion slot locations 6
installing
non-hot-plug 7
ServeRAID-5i 6
slot locations 6
PCI bus, identification 6
PCI riser card assembly 7
requirements 6
retention bracket 4
specifications 2
system requirements 6
air baffle
microprocessor 4
power supply 4
removing 14
air-baffle assembly
illustration 4
D
DC power LED 19
DIMM
See memory module
diskette drive
activity LED 19
problem 30
specifications 2
display problems 31
drive
hot-swap
installing 11
internal 11
B
bay identification, hot-swap drives
beep codes 27
11
C
cable
connectors 17
routing 17
cabling
external 17
the server 17
CD-eject button 19
CD-ROM
problems 30
CD-ROM drive
activity LED 19
eject buton 19
specifications 2
Class A electronic emission notice 51
completing the installation 17
components
major 4
configuration
Configuration/Setup Utility 23
integrated RAID controller 24
LSI Logic Configuration Utility 23
ServeRAID programs 23
ServerGuide Setup and Installation CD 23
Configuration/Setup Utility program 23
configuring your server 23
connectors
adapter 6
© Copyright IBM Corp. 2002
E
eject button
CD 19
diskette 19
electrical input 2
electrical safety information viii
electronic emission Class A notice 51
environment 2
error messages
POST 28
Ethernet activity LED 21
Ethernet-link status link LED 20, 21
expansion
enclosure problems 30
external
cabling 17
F
FCC Class A notice 51
features
server 2
filler panel, hard disk drive bay
11
H
handling static sensitive devices
hard disk drive LED
activity 20
hard disk drive status LED 20
heat output 2
6
55
hot-swap and hot-plug devices
drives 4, 11
fans 4
power supplies 16
hot-swap drive
bay identification 11
installing 11
specifications 2
hot-swap power supply
installing 16
I
IBM Director 23
indicators 19
information label 1
information LED 19, 20
information panel 19
installation order
memory modules 10
installing
hot-swap drive 11
hot-swap power supply 16
memory module 9
microprocessor 12
non-hot-plug adapter 7
VRM 14
integrated RAID controller 6
intermittent problems 31
K
keyboard
problems
31
L
LEDs
AC power 19
DC power 19
Ethernet activity 21
Ethernet-link status 20, 21
front view 19
hard disk drive activity 20
hard disk drive status 20
information 20
rear view 20
system identification 20
LSI Logic Configuration Utility
description 25
starting 25
LSI Logic Configuration Utility program 25
M
major components 4
memory
problems 31
specifications 2
Web site 9
56
IBM xSeries 345 Type 8670: Installation Guide
memory module
installing 9
order of installation 10
specifications 2
supported 9
microprocessor
air baffle 13
heat sink 15
installing 12
problem 31
specifications 2
VRM 14
monitor problems 31
mouse
problems 31
N
notes, important 50
notices
electronic emission 51
FCC, Class A 51
used in this book 3
O
operator panel 19
option
installation 5
problems 32
order of installation
memory modules
10
P
PCI
bus A 6
bus B 6
bus C 6
PCI expansion slots 2
PCI riser-card assembly
adapter installation 8
illustration 4
retention latch 8
pointing device
problems 31
POST error messages 28
power
problems 33
power cords 53
power supply
installing 16
operating requirements 16
specifications 2
power-control button 19
power-control button shield 21
power-on LED 19
problems
CD-ROM drive 30
diskette drive 30
expansion enclosure 30
problems (continued)
intermittent 31
keyboard 31
memory 31
microprocessor 31
monitor 31
mouse 31
option 32
pointing device 31
power 33
serial port 33
software 33
USB port 33
problems, solving 27
R
rack installation considerations 17
rack, installing your server in 17
reset button 19
retention latch 8
S
safety information
electrical vii, viii
laser viii
lifting viii
SCSI
adapter boot option 6
serial port
problems 33
server installation considerations 17
ServeRAID Manager
overview 24
starting 24
ServeRAID programs 23
ServeRAID-5i
configuring 24
ServeRAID-5i controller
considerations 6
installation 6
ServerGuide
error symptoms 29
Setup and Installation CD 23
shield
power-control button 21
shutting down the server 22
size 2
software
problems 33
solving problems 27
specifications 2
starting the server 21
static electricity 6
status LEDs 20
stopping the server 22
system error LED 19
system identification LED
system reliability 5
20
T
temperature 2
thermal material
heat sink 15
top cover 4
trademarks 50
troubleshooting chart 30
turning off the server 22
turning on the server 21
U
United States electronic emission Class A notice
United States FCC Class A notice 51
Universal Serial Bus (USB)
problems 33
51
V
video 2
video controller 2
voltage regulator module
installing 14
VRM See voltage regulator module
14
W
Web site
compatible options 5
DIMM specifications 10
X-Architecture 1
weight 2
working inside server with power on
World Wide Web 1
5
Index
57
IBM
Part Number: 48P9726
Printed in the United States of America
48P9714
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