06p4607

06p4607
IBM® xSeries 220
IBM
User’s Reference
SC06-P460-70
First Edition (October 2000)
© Copyright International Business Machines Corporation 2000. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with
IBM Corp.
Contents
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Chapter 1.Introducing the IBM xSeries 2201
Features and specifications . . . . . . . . . . . . . . . . . . . . . . . .
Notices used in this book . . . . . . . . . . . . . . . . . . . . . . . . . .
What your xSeries 220 offers . . . . . . . . . . . . . . . . . . . . . . .
Reliability, availability, and serviceability features . . . .
Server controls and indicators. . . . . . . . . . . . . . . . . . . . . .
Turning on the server . . . . . . . . . . . . . . . . . . . . . . . . . .
Turning off the server . . . . . . . . . . . . . . . . . . . . . . . . . .
2
3
3
4
5
7
8
Chapter 2.Arranging your workspace . . . . 9
Comfort. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Glare and lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Air circulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Electrical outlets and cable lengths. . . . . . . . . . . . . . . . . 10
Chapter 3.Configuring your server . . . . . 11
Using the Configuration/Setup Utility program . . . . . 11
Starting the Configuration/Setup Utility program 11
Choices available from the Configuration/Setup main
menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Using passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Power-on password . . . . . . . . . . . . . . . . . . . . . . . . 15
Administrator password . . . . . . . . . . . . . . . . . . . . 16
Using the SCSISelect Utility program . . . . . . . . . . . . . . 17
Starting the SCSISelect Utility program . . . . . . . . . . 17
Choices available from the SCSISelect menu . . . . . 18
Using the PXE Boot Agent Utility program . . . . . . . . . 19
Starting the PXE Boot Agent Utility program . . . . . 19
Choices available from the PXE Boot Agent menu. 19
Chapter 4.Using the ServerGuide CDs . . 21
Features at a glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setup and configuration overview . . . . . . . . . . . . . . . . .
System Partition. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Typical NOS installation. . . . . . . . . . . . . . . . . . . . . . . . . .
Setting up or updating multiple servers . . . . . . . . . . . .
Installing your NOS without ServerGuide . . . . . . . . . .
Additional programs included with ServerGuide . . . .
Error symptoms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
21
22
23
23
24
24
25
25
Chapter 5.Installing options . . . . . . . . . . . 27
Major components of the xSeries 220 server . . . . . . . . .
System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System-board option connectors . . . . . . . . . . . . . . . .
System-board internal cable connectors . . . . . . . . . .
System-board external port connectors . . . . . . . . . .
System-board jumpers and switches . . . . . . . . . . . .
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System reliability considerations . . . . . . . . . . . . . . . .
Handling static-sensitive devices . . . . . . . . . . . . . . .
Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rotating the stabilizing feet . . . . . . . . . . . . . . . . . . . . . . .
Removing the side cover . . . . . . . . . . . . . . . . . . . . . . . . .
Removing the support bracket assembly. . . . . . . . . . . .
Working with adapters . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adapter considerations . . . . . . . . . . . . . . . . . . . . . . . .
Installing an adapter . . . . . . . . . . . . . . . . . . . . . . . . . .
© Copyright IBM Corp. 2000
iii
27
28
28
29
29
30
31
31
31
32
37
38
39
40
40
41
Installing internal drives. . . . . . . . . . . . . . . . . . . . . . . . . . 44
Internal drive bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Preinstallation steps (all bays) . . . . . . . . . . . . . . . . . . 45
Installing a drive in bay 1, 2, 3, or 4 . . . . . . . . . . . . . . 46
Installing a non-hot-swap hard disk drive in bay 5, 6,
or 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Installing a hot-swap hard disk drive in bay 5, 6, or 7 .
49
Installing memory modules . . . . . . . . . . . . . . . . . . . . . . . 51
Installing and removing a microprocessor . . . . . . . . . . 54
Installing a microprocessor. . . . . . . . . . . . . . . . . . . . . 54
Removing a microprocessor . . . . . . . . . . . . . . . . . . . . 58
Installing the side cover . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Connecting external options . . . . . . . . . . . . . . . . . . . . . . 61
Installation procedure . . . . . . . . . . . . . . . . . . . . . . . . . 61
I/O connector locations . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Input/output ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Parallel port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Viewing or changing the port assignments. . . . . 62
Parallel port connector . . . . . . . . . . . . . . . . . . . . . . 63
Serial ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Viewing or changing the serial-port assignments 64
Serial-port connectors. . . . . . . . . . . . . . . . . . . . . . . 64
Universal Serial Bus ports. . . . . . . . . . . . . . . . . . . . . . 64
USB cables and hubs. . . . . . . . . . . . . . . . . . . . . . . . 64
USB-port connectors. . . . . . . . . . . . . . . . . . . . . . . . 65
Keyboard port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Auxiliary-device (pointing device) port . . . . . . . . . . 65
Video port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
SCSI port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
SCSI cabling requirements. . . . . . . . . . . . . . . . . . . 67
Setting SCSI IDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
External SCSI devices . . . . . . . . . . . . . . . . . . . . . . . 67
SCSI connector pin-number assignments . . . . . . 68
Ethernet port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Configuring the Ethernet controller. . . . . . . . . . . 69
Failover for redundant Ethernet . . . . . . . . . . . . . . 69
High-performance Ethernet modes . . . . . . . . . . . 69
Ethernet port connector . . . . . . . . . . . . . . . . . . . . . 72
Chapter 6.Solving problems . . . . . . . . . . . 73
Diagnostic tools overview . . . . . . . . . . . . . . . . . . . . . . . . 73
POST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
POST beep code descriptions . . . . . . . . . . . . . . . . . . . 75
POST beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
POST error messages . . . . . . . . . . . . . . . . . . . . . . . . . . 79
POST error log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Small computer system interface messages. . . . . . . . . . 86
Diagnostic programs and error messages . . . . . . . . . . . 87
Text messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Starting the diagnostic programs. . . . . . . . . . . . . . . . 88
Viewing the test log . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Diagnostic error message tables. . . . . . . . . . . . . . . . . 90
Recovering the BIOS code . . . . . . . . . . . . . . . . . . . . . . . . 97
Identifying problems using status LEDs . . . . . . . . . . . . 98
Front panel and system board LEDs . . . . . . . . . . . . . 98
Diagnostic LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Troubleshooting charts . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Troubleshooting the Ethernet controller . . . . . . . . . 106
Network connection problems . . . . . . . . . . . . . . 106
Ethernet controller troubleshooting chart . . . . . 106
Ethernet controller messages . . . . . . . . . . . . . . . . . . 108
Novell NetWare or IntraNetWare server ODI driver
teaming messages . . . . . . . . . . . . . . . . . . . . . . . . . 108
NDIS 4.0 (Windows NT) driver messages . . . . 109
Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Getting help, service, and information. . . . . . . . . . . . . 115
Getting information . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Using the World Wide Web . . . . . . . . . . . . . . . . . 115
Getting information by fax . . . . . . . . . . . . . . . . . 115
Getting help and service . . . . . . . . . . . . . . . . . . . . . . 115
Using the documentation and diagnostic programs
115
Calling for service. . . . . . . . . . . . . . . . . . . . . . . . . 116
Other services . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Purchasing additional services . . . . . . . . . . . . . . . . 118
Appendix A. Product warranties and
notices . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Warranty Statements. . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
IBM Statement of Limited Warranty for United States,
Puerto Rico, and Canada (Part 1 - General Terms) 119
IBM Statement of Warranty Worldwide except United
States, Puerto Rico, and Canada (Part 1 – General
Terms) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
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IBM® xSeries 220 User’s Reference
Part 2 - Worldwide Country-Unique Terms . . . . . . 125
Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Edition notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Processing date data . . . . . . . . . . . . . . . . . . . . . . . . . 129
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Important notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Electronic emission notices . . . . . . . . . . . . . . . . . . . . . . 130
Federal Communications Commission (FCC)
Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Industry Canada Class A emission compliance
statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Australia and New Zealand Class A statement. . . 131
United Kingdom telecommunications safety
requirement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
European Union EMC Directive conformance
statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Taiwan electrical emission statement . . . . . . . . . . . 132
Japanese Voluntary Control Council for Interference
(VCCI) statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Power cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Safety
Before installing this product, read the Safety Information book.
Antes de instalar este produto, leia o Manual de Informações sobre Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs hæftet med sikkerhedsforskrifter, før du installerer dette produkt.
Lue Safety Information -kirjanen, ennen kuin asennat tämän tuotteen.
Avant de procéder à l'installation de ce produit, lisez le manuel Safety Information.
Vor Beginn der Installation die Broschüre mit Sicherheitshinweisen lesen.
Przed zainstalowaniem tego produktu należy przeczytać broszurę Informacje Dotyczące
Bezpieczeństwa.
Prima di installare questo prodotto, leggere l'opuscolo contenente le informazioni
sulla sicurezza.
© Copyright IBM Corp. 2000
v
Lees voordat u dit product installeert eerst het boekje met veiligheidsvoorschriften.
Les heftet om sikkerhetsinformasjon (Safety Information) før du installerer dette
produktet.
Antes de instalar este produto, leia o folheto Informações sobre Segurança.
Перед установкой продукта прочтите брошюру по технике безопасности
(Safety Information).
Pred inštaláciou tohto produktu si pre ítajte Informa nú brožúrku o bezpe nosti.
Preden namestite ta izdelek, preberite knjižico Varnostne informacije.
Antes de instalar este producto, lea la Información de Seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
Installálás el tt olvassa el a Biztonsági el írások kézikönyvét !
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IBM® xSeries 220 User’s Reference
Statement 1
Danger
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
•
Do not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical storm.
•
Connect all power cords to a properly wired and grounded electrical outlet.
•
Connect to properly wired outlets any equipment that will be attached to
this product.
•
When possible, use one hand only to connect or disconnect signal cables.
•
Never turn on any equipment when there is evidence of fire, water, or
structural damage.
•
Disconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless instructed
otherwise in the installation and configuration procedures.
•
Connect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached devices.
To connect:
To disconnect:
1. Turn everything OFF.
1. Turn everything OFF.
2. First, attach all cables to devices.
2. First, remove power cords from
outlets.
3. Attach signal cables to connectors.
4. Attach power cords to outlets.
5. Turn device ON.
3. Remove signal cables from
connectors.
4. Remove all cables from devices.
vii
Statement 2
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has a
module containing a lithium battery, replace it only with the same module type
made by the same manufacturer. The battery contains lithium and can explode if
not properly used, handled, or disposed of.
Do not:
•
Throw or immerse into water.
•
Heat to more than 100 C (212 F)
•
Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Statement 3
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
•
Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
•
Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
Danger
Some laser products contain an embedded Class 3A or Class 3B laser diode. Note
the following. Laser radiation when open. Do not stare into the beam, do not view
directly with optical instruments, and avoid direct exposure to the beam.
viii
IBM® xSeries 220 User’s Reference
Statement 4
≥18 kg (39.7 lbs)
≥32 kg (70.5 lbs)
≥55 kg (121.2 lbs)
CAUTION:
Use safe practices when lifting.
Statement 5
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current from
the device, ensure that all power cords are disconnected from the power source.
2
1
ix
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IBM® xSeries 220 User’s Reference
Chapter 1. Introducing the IBM xSeries 220
Your IBM®
xSeries 220 delivers great value for entry server applications. It is
ideally suited for networking environments that require superior microprocessor
performance, efficient memory management, flexibility, and large amounts of reliable
data storage.
Your IBM xSeries 220 server comes with a three-year limited warranty and IBM Server
Start Up Support. If you have access to the World Wide Web, you can obtain up-todate information about your xSeries 220 model and other IBM server products at the
following World Wide Web address: http://www.ibm.com/eserver/xseries
For service, assistance, or additional information on IBM Server Start Up Support and
the World Wide Web, see “Getting help, service, and information” on page 115.
The server serial number and model number are located on labels on the rear and the
right front of the server. You will need these numbers when you register your server
with IBM.
© Copyright IBM Corp. 2000
1
Features and specifications
Table 1 provides a summary of the features and specifications of your xSeries 220
server.
Microprocessor:
Video:
Environment:
•
Intel® Pentium® III
microprocessor with MMX™
technology and SIMD
extensions
•
S3 video controller (integrated
on system board)
•
•
Compatible with SVGA and
VGA
•
256 KB* ECC, level-2 cache
(min.)
•
8 MB SDRAM video memory
•
133 MHz front-side bus (FSB)
Size:
•
Support for up to two
microprocessors
•
Height: 470 mm (18.5 in.)
•
Depth: 508 mm (20 in.)
Memory:
•
Width: 165 mm (6.5 in.)
•
Standard: 128 MB*
•
•
Maximum: 4 GB*
Weight: approximately 19.5 Kg
(43 lb.) when fully configured
or 15.9 Kg (35 lb.) minimum
•
Type: 133 MHz, ECC, SDRAM,
registered DIMMs
Integrated functions:
Slots: 4 dual in-line
•
Ultra160 SCSI low voltage
differential (LVD) controller
•
One 10BASE-T/100BASE-TX
Intel Ethernet controller on the
system board
•
Drives standard:
•
Diskette: 1.44 MB
•
CD-ROM: 48X IDE
•
Supports hot-swap SCSI hard
disk drives (some models)
Expansion bays:
•
Server off: 10° to 43° C (50.0°
to 109.4° F). Maximum
altitude: 2133 m (6998.0 ft)
Humidity:
—
Server on: 8% to 80%
—
Server off: 8% to 80%
Heat output:
Approximate heat output in British
thermal units (Btu) per hour
•
Minimum configuration: 341 Btu
(100 watts)
•
Maximum configuration: 1604
Btu (470 watts)
Two Universal Serial Bus
(USB) ports
Electrical input:
•
Sine-wave input (50-60 Hz)
required
•
Input voltage low range:
Two 3.5-in. bays (one diskette
drive installed)
•
Mouse port
•
IDE controller port
Video port
Three 3.5-in. slim bays available •
in drive cage (some models
have a hard disk drive installed) Acoustical noise emissions:
•
Sound power, idling: 5.1 bel
PCI expansion slots:
maximum
•
One 330 watt autosensing (115-230 V
ac)
—
•
•
Power supply:
Server on: 10° to 32° C (50.0°
to 89.6° F). Altitude: 914 m
(2998.7 ft) to 2133 m (6998.0
ft)
Parallel port
Keyboard port
Two 33 MHz/32-bit
—
Two serial ports
•
•
Server on: 10° to 35° C (50.0°
to 95.0° F). Altitude: 0 to 914
m (2998.7 ft)
•
Two 5.25-in. bays (one CD-ROM
drive installed)
Three 33 MHz/64-bit
—
•
•
•
Air temperature:
•
Sound power, operating: 5.3
bel maximum
•
•
—
Minimum: 100 V ac
—
Maximum: 127 V ac
Input voltage high range:
—
Minimum: 200 V ac
—
Maximum: 240 V ac
Input kilovolt-amperes (kVA),
approximately:
—
Minimum: 0.08 kVA
—
Maximum: 0.52 kVA
Table 1. Features and specifications
*KB equals approximately 1000 bytes. MB equals approximately 1000000 bytes. GB
equals approximately 1000000000 bytes.
2
IBM® xSeries 220 User’s Reference
Notices used in this book
The caution and danger notices also appear in the multilingual Safety Information book
provided on the IBM xSeries Documentation CD that comes with your xSeries product.
Each notice is numbered for easy reference to the corresponding notices in the safety
book.
The following types of notices are used in this book:
•
Note: These notices provide important tips, guidance, or advice.
•
Important: These notices provide information or advice that might help you
avoid inconvenient or problem situations.
•
Attention: These notices indicate possible damage to programs, devices, or data.
An attention notice is placed just before the instruction or situation in which
damage could occur.
•
Caution: These notices indicate situations that can be potentially hazardous to
you. A caution notice is placed just before the description of a potentially
hazardous procedure step or situation.
•
Danger: These notices indicate situations that can be potentially lethal or
extremely hazardous to you. A danger notice is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
What your xSeries 220 offers
The design of your server takes advantage of advancements in symmetric
multiprocessing (SMP), data storage, and memory management. Your server
combines:
•
Impressive performance using an innovative approach to SMP
Your server supports up to two Pentium III microprocessors. Your server comes
with one microprocessor installed; you can install an additional microprocessor
to enhance performance and provide SMP capability.
•
Large system memory
The memory bus in your server supports up to 4GB of system memory. The
memory controller provides error correcting code (ECC) support for up to four
industry-standard PC133, 3.3 V,168-pin, 8-byte, registered, synchronousdynamic-random access memory (SDRAM) dual in-line memory modules
(DIMMs).
•
System-management capabilities
You can use the system-management software that is included with your server
to manage the functions of the server locally and remotely. Refer to the
documentation that comes with your system-management software for more
information.
•
Integrated network environment support
Your server comes with an Ethernet controller on the system board. This
Ethernet controller has an interface for connecting to 10-Mbps or 100-Mbps
networks. The server automatically selects between 10BASE-T and 100BASE-TX
environments. The controller provides full-duplex (FDX) capability, which
allows simultaneous transmission and reception of data on the Ethernet local
area network (LAN).
Chapter 1. Introducing the IBM xSeries 220
3
•
IBM ServerGuide™ CDs
The ServerGuide CDs that are included with your server provide programs to
help you set up your server and install the network operating system (NOS).
The ServerGuide program detects the hardware options that are installed and
provides the correct configuration programs and device drivers. In addition, the
ServerGuide CDs include a variety of application programs for your server.
For more information about the ServerGuide CDs, see “Chapter 4. Using the
ServerGuide CDs,” on page 21.
Reliability, availability, and serviceability features
Three of the most important considerations in server design are reliability, availability,
and serviceability (RAS). The RAS features help to ensure the integrity of the data that
is stored on your server, the availability of the server when you need it, and the ease
with which you can diagnose and repair problems.
The following is an abbreviated list of the RAS features that your server supports:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Automatic restart after a power failure
Customer support center 24 hours a day, 7 days a week1
Cyclic redundancy check (CRC) checking on the small computer system
interface (SCSI) buses
Diagnostic light-emitting diodes (LEDs)
Error checking and correcting (ECC) memory
Error codes and messages
Menu-driven setup, system configuration, optional redundant array of
independent disks (RAID) configuration, and diagnostic programs
Optional system-management adapter subsystem to provide control for remote
system management
Optional Wake on LAN® (WOL) function through network-interface card (NIC
adapter)
Power and temperature monitoring
Power-on self-test (POST)
Processor serial number access
System error logging (POST)
Upgradeable basic input/output system (BIOS) and diagnostics
Vital product data (VPD) on memory, system board, and hot-swap drive
backplane
1. Service availability will vary by country. Response time will vary depending on the number and nature of incoming calls.
4
IBM® xSeries 220 User’s Reference
Server controls and indicators
This section identifies the controls and indicators on the front of your server.
CD-ROM
eject button
CD-ROM drive
activity light
Diskette-eject
button
Diskette drive
activity light
SCSI
activity light
Power-on
light
Power-control
button
System error
light
CD-ROM eject button: Press this button to release a CD from the drive.
CD-ROM drive activity light: When this light is on, it indicates that the CD-ROM
drive is in use.
Diskette-eject button: Press this button to release a diskette from the drive.
Diskette-drive activity light: When this light is on, it indicates that the diskette drive
is in use.
SCSI activity light: When this green light is flashing, the controller is accessing a SCSI
device; for example, a hard disk drive.
Note:
Hot-swap hard disk drives also have an activity light. This light is also known
as the SCSI hard disk drive activity light.
If your server has a ServeRAID™ controller and this light flashes slowly (one flash per
second), the drive is being rebuilt. When the light flashes rapidly (three flashes per
second), the controller is identifying the drive.
Power-on light: When this green light is on, system power is present in the server.
Power-control button: Press this button to manually turn the server on or off.
System error light: When this amber light is on, it indicates that a system error has
occurred. An amber error light on the interior of the server, adjacent to the faulty
component, will also be on to further isolate the error. (For more information, see
“Chapter 6. Solving problems,” on page 73.)
Chapter 1. Introducing the IBM xSeries 220
5
Cover-release latch: Slide this lever to release the cover.
Key lock:Use the key that comes with your server to unlock the cover.
Cover-release
latch
Key lock
6
IBM® xSeries 220 User’s Reference
Turning on the server
Turning on the server refers to the act of plugging the power cord of your server into
the power source and starting the operating system.
After you plug the power cord of your server into the power supply and an electrical
outlet, the server can start in any of the following ways:
•
You can press the power-control button on the front of the server to start the
server.
Notes:
1. You can install a circular disk over the power-control button to prevent
accidental manual power-off. This disk, known as the power-control button
shield, comes with your server.
2. After you plug the power cord of your server into an electrical outlet, wait
approximately 20 seconds before pressing the power-control button. During
this time, the system is initializing; therefore, the power-control button does
not respond.
•
If the server is turned on and a power failure occurs, the server will start
automatically when power is restored.
•
The Wake on LAN feature will turn on the server at the set time (when a Magic
Packet is received), provided that all of the following conditions are met:
— AC power is present.
— The server is either off or shut down from an Advanced Configuration and
Power Interface (ACPI) operating system.
— The Wake on LAN feature is enabled in the Configuration/Setup Utility
program.
— The Wake on LAN adapter is installed in PCI slot 1 and is connected to the
system board with the 3-pin auxiliary power connector.
Notes:
1. See “Choices available from the Configuration/Setup main menu” on page
12 for a description of the Configuration/Setup Utility program.
2. See “System-board option connectors” on page 28 for connector locations.
3. For additional information on the Wake on LAN function, adapters, and
cables, refer to the documentation that comes with the adapters.
4. See “Ethernet port” on page 69 for information on Ethernet controllers and
adapters, and Wake on LAN adapters.
•
If the optional system-management adapter is installed in your server, the
system-management adapter can turn on the server.
Chapter 1. Introducing the IBM xSeries 220
7
Turning off the server
Turning off the server refers to the act of disconnecting the server from the power
source.
You can turn off the server in any of the following ways:
Statement 5
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current from
the device, ensure that all power cords are disconnected from the power source.
2
1
•
You can press the power-control button on the top of the server. This starts an
orderly shutdown of the operating system, if this feature is supported by your
operating system.
Note:
•
You might need to press and hold the power-control button for more than four
seconds to cause an immediate shutdown of the server and to force the power
off. You can use this feature if the operating system stops functioning.
•
You can disconnect the server power cords from the electrical outlets to shut off
all power to the server.
Note:
8
After turning off the server, wait at least five seconds before you press
the power-control button to turn on the server again.
IBM® xSeries 220 User’s Reference
After disconnecting the power cords, wait approximately 15 seconds for
your system to stop running. Watch for the power-on light to stop
blinking.
Chapter 2. Arranging your workspace
To get the most from your server, arrange both the equipment you use and your work
area to suit your needs and the kind of work you do. Your comfort is of foremost
importance, but light sources, air circulation, and the location of electrical outlets also
can affect the way you arrange your workspace.
Comfort
Although no single working position is ideal for everyone, here are a few guidelines
to help you find a position that suits you best.
Sitting in the same position for a long time can cause fatigue. A good chair can make a
big difference. The backrest and seat should adjust independently and provide good
support. The seat should have a curved front to relieve pressure on the thighs. Adjust
the seat so that your thighs are parallel to the floor and your feet are either flat on the
floor or on a footrest.
When using the keyboard, keep your forearms parallel to the floor and your wrists in
a neutral, comfortable position. Try to keep a light touch on the keyboard and your
hands and fingers relaxed. You can change the angle of the keyboard for maximum
comfort by adjusting the position of the keyboard feet.
Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the
monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 in.), and
position it so you can view it without having to twist your body. Also position other
equipment you use regularly, such as the telephone or a mouse, within easy reach.
Glare and lighting
Position the monitor to minimize glare and reflections from overhead lights,
windows, and other light sources. Even reflected light from shiny surfaces can cause
annoying reflections on your monitor screen. Place the monitor at right angles to
windows and other light sources, when possible. Reduce overhead lighting, if
necessary, by turning off lights or using lower wattage bulbs. If you install the
monitor near a window, use curtains or blinds to block the sunlight. You might have
to adjust the Brightness and Contrast controls on the monitor as the room lighting
changes throughout the day.
Where it is impossible to avoid reflections or to adjust the lighting, an antiglare filter
placed over the screen might be helpful. However, these filters might affect the clarity
of the image on the screen; try them only after you have tried all other methods of
reducing glare.
Dust buildup compounds problems that are associated with glare. Remember to clean
your monitor screen periodically using a soft cloth that is moistened with a
nonabrasive liquid glass cleaner.
Air circulation
Your server and monitor produce heat. Your server has one or more fans that pull in
fresh air and force out hot air. The monitor lets hot air escape through vents. Blocking
the air vents can cause overheating, which might result in a malfunction or damage.
© Copyright IBM Corp. 2000
9
Place the server and monitor so that nothing blocks the air vents; usually, 15 cm (6
inches) of air space is sufficient. Also, make sure that the vented air is not blowing on
someone else.
Electrical outlets and cable lengths
The location of electrical outlets and the length of power cords and cables that connect
to the monitor, printer, and other devices might determine the final placement of your
server.
When arranging your workspace:
•
Avoid the use of extension cords. When possible, plug the server power cords
directly into electrical outlets.
•
Keep power cords and cables neatly routed away from walkways and other
areas where they might get kicked accidentally.
For more information about power cords, refer to the power cord information in this
on-line publication.
10
IBM® xSeries 220 User’s Reference
Chapter 3. Configuring your server
The following configuration programs are provided with your server:
•
Configuration/Setup Utility
This program is part of the basic input/output system (BIOS) code that comes with
your server. You can use this program to configure serial and parallel port
assignments, change interrupt request (IRQ) settings, change the drive startup
sequence, set the date and time, and set passwords. See “Using the
Configuration/Setup Utility program” for more information.
•
SCSISelect Utility
With the built-in SCSISelect Utility program, you can configure the devices that
are attached to the integrated SCSI controller. See “Using the SCSISelect Utility
program” on page 17 for more information.
•
PXE Boot Agent Utility
The Preboot eXecution Environment (PXE) Boot Agent Utility program is part of
the BIOS code that comes with your server. You can use this program to change
network startup (boot) protocols and startup (boot) order, to select operating
system wake up support, and to set menu wait times. See “Using the PXE Boot
Agent Utility program” on page 19 for more information.
•
ServerGuide CDs
The ServerGuide CDs include software setup and installation tools that are
specifically designed for IBM xSeries servers. You can use these CDs during the
initial installation of your server to configure the server hardware and simplify
your network operating system installation. The ServerGuide CDs also contain a
collection of application programs, which you can install after your server is up
and running. See “Chapter 4. Using the ServerGuide CDs,” on page 21 for more
detailed information.
•
ServeRAID programs
The ServeRAID programs come with the optional ServeRAID adapters. If your
server has a ServeRAID adapter installed, you must use the ServeRAID
Configuration program to define and configure your disk-array subsystem before
you install your operating system.
Using the Configuration/Setup Utility program
This section provides instructions for starting the Configuration/Setup Utility
program and descriptions of the menu choices that are available.
Starting the Configuration/Setup Utility program
To start the Configuration/Setup Utility program, do the following:
1. Turn on the server and watch the monitor screen.
2. When the message Press F1 for Configuration/Setup appears, press F1.
© Copyright IBM Corp. 2000
11
Notes:
a. You can set an administrator password through the Configuration/Setup
Utility program only if the optional system-management adapter is installed
in your server.
b. If you have set both levels of passwords (user and administrator), you must
type the administrator password to access the full Configuration/Setup
Utility menu.
3. Follow the instructions that appear on the screen.
Choices available from the Configuration/Setup main
menu
From the Configuration/Setup Utility main menu, you can select settings that you
want to change. The Configuration/Setup Utility main menu is similar to the
following:
IBM - © IBM Corporation 2000
Configuration/Setup Utility
• System Summary
• System Information
• Devices and I/O Ports
• Date and Time
• System Security
• Start Options
• Advanced Setup
• Error Logs
Save Settings
Restore Settings
Load Default Settings
Exit Setup
<F1> Help
<Esc> Exit
< ↑ > < ↓ > Move
<Enter> Select
Notes:
1. You can press F1 to display help information for a selected menu item.
2. The choices on some menus might differ slightly from the ones that are described
in this book, depending on the BIOS version in your server.
Descriptions of the choices that are available from the main menu are as follows:
•
System Summary
Select this choice to display configuration information. This includes the type
and speed of the microprocessors and the amount of memory that is installed.
Changes that you make to configuration settings appear on this summary
screen. You cannot edit the fields.
This choice appears on both the full and limited Configuration/Setup Utility
menus.
•
System Information
Select this choice to display information about your server. Changes that you
make on other menus might appear on this summary screen. You cannot edit
any fields. The System Information choice appears only on the full
12
IBM® xSeries 220 User’s Reference
Configuration/Setup Utility main menu.
— Product Data
Select this choice to view system information, such as the machine type and
model, the server serial number, and the revision level or issue date of the
BIOS that is stored in the flash electrically erasable programmable ROM
(EEPROM).
•
Devices and I/O Ports
Select this choice to view or change the assignments for devices and
input/output ports. This choice appears only on the full Configuration/Setup
Utility main menu.
•
Date and Time
Select this choice to set the system date and time.
The system time is in a 24-hour format (hour:minute:second).
•
System Security
Select this choice to set passwords. This choice appears only on the full
Configuration/Setup Utility main menu.
You can implement two levels of password protection:
— Power-on Password
Select this choice to set or change a power-on password. See “Using
passwords” on page 15 for more information.
— Administrator Password
Note:
This choice is available on the Configuration/Setup Utility menu
only if the optional system-management adapter is installed in your
server.
Select this choice to set or change an administrator password.
Attention: If an administrator password is set and then forgotten, it cannot
be overridden or removed. You must replace the system board.
The administrator password provides access to all choices on the
Configuration/Setup Utility main menu. You can set, change, or delete both
the administrator and power-on passwords, and allow a power-on
password to be changed by the user.
See “Using passwords” on page 15 for more information.
•
Start Options
Select this choice to view or change the start options. Start options take effect
when you start your server.
You can select keyboard operating characteristics, such as the keyboard speed.
You also can specify whether the server starts with the keyboard number lock on
or off, and you can enable the server to run without a diskette drive, monitor, or
keyboard.
The server uses a startup sequence to determine the device from which the
operating system starts. For example, you can define a startup sequence that
checks for a startable diskette in the diskette drive, then checks the hard disk
drive in bay 1, and then checks a network adapter.
If you have the appropriate Ethernet adapter and Wake on LAN software
installed and enabled in the server, the server uses the alternative startup
sequence instead of the primary startup sequence. The default for Wake on LAN
is Disabled.
If the Boot Fail Count choice is enabled, you can restore the BIOS system defaults
after three consecutive boot failures. If this choice is disabled, the BIOS system
Chapter 3. Configuring your server
13
defaults can only be loaded from the Configuration/Setup Utility main menu.
You can enable a virus-detection test that checks for changes in the master boot
record at startup. You also can select to run POST in the enhanced mode or the
quick mode.
•
Advanced Setup
Select this choice to change values for advanced hardware features, such as
cache control and PCI configuration.
A message appears above the choices on this menu to alert you that the system
might malfunction if these options are configured incorrectly. Follow the
instructions on the screen carefully.
— Processor Serial Number Access
Select this choice to specify whether the microprocessor serial number in the
microprocessor is readable.
— System Partition Visibility
Select this choice to specify whether the System Partition is visible. To make
the System Partition visible, set this value to Visible. To make the System
Partition invisible, set this value to Hidden. See “Chapter 4. Using the
ServerGuide CDs,” on page 21 for additional information on the System
Partition.
— Core Chipset Control
Select this choice to modify settings that control features of the core chip set
on the system board.
Attention: Do not make changes in this option unless directed to do so by
an IBM authorized service representative.
— Cache Control
Select this choice to enable or disable the microprocessor cache. In addition,
you can define the microprocessor cache type as write-back (WB) or writethrough (WT). Selecting write-back mode provides better system
performance.
— Memory Settings
Select this choice to manually disable or enable a bank of memory.
If a memory error is detected during POST or memory configuration, the
server can automatically disable the failing memory bank and continue
operating with reduced memory capacity. If this occurs, you must manually
enable the memory bank after the problem is corrected. Select Memory
Settings from the Advanced Setup menu, use the arrow keys to highlight
the bank that you want to enable; then, use the arrow keys to select Enable.
Note:
If a memory error is detected during normal operation, System
Management Interrupt (SMI) can disable the memory.
— PCI Bus Control
Note:
If the optional system-management adapter is installed in your
server, this feature is disabled; in this case, the PCI Bus Control
choice is not available on the Configuration/Setup Utility menu.
Select this choice to assign IRQs and program the master latency timer.
— PCI Slot/Device Information
Note:
This choice is available on the Configuration/Setup Utility menu
only if the optional system-management adapter is installed in your
server.
Select this choice to view and identify system resources that are used by PCI
devices. PCI devices automatically communicate with the server
14
IBM® xSeries 220 User’s Reference
configuration information. This usually results in automatic configuration of
a PCI device.
Attention: You must use the menu selections to save custom settings for the
PCI Slot/Device Information choice. The Save Settings, Restore Settings,
and Load Default Settings choices on the main menu of the
Configuration/Setup Utility do not save the PCI Slot/Device Information
settings.
After making changes, select:
•
–
Save and exit the PCI Utility to save the changes and return to the
Advanced Setup choice.
–
Exit the PCI Utility without saving changes to discard the changes,
retain the current settings, and return to the Advanced Setup choice.
Error Log
Select this choice to view or clear error logs.
— Select POST Error Log to view the three most recent error codes and
messages that the system generated during POST.
— Select Clear error logs to clear the error logs.
•
Save Settings
Select this choice to save your customized settings.
•
Restore Settings
Select this choice to discard your changes and retain the current settings.
•
Load Default Settings
Select this choice to discard your changes and restore the factory settings.
•
Exit Setup
If you have made any changes, the program will prompt you to save the changes
or exit without saving the changes.
Using passwords
The System Security choice appears only on the full Configuration/Setup Utility
menu. After you select this choice, you can implement two levels of password
protection: power-on password and administrator password.
Power-on password
Select this choice to set a power-on password.
You can use any combination of up to seven characters (A–Z, a–z, and 0–9) for your
power-on password. Keep a record of your password in a secure place. If you forget
the power-on password, you can regain access to the server through one of the
following methods:
•
If an administrator password has been set, enter the administrator password at
the power-on prompt. (If necessary, see “Administrator password” on page 16
for details.) Start the Configuration/Setup Utility program and change the
power-on password.
•
Start the Configuration/Setup Utility program, and change the power-on
password.
•
Change the position of the password-override switch as described in “Setting
the password-override switch”.
Chapter 3. Configuring your server
15
•
Remove the battery and then reinstall the battery.
Setting the password-override switch: The following illustration shows the location
of the password-override switch (switch 8, which is the switch farthest to the right, on
switch block 1) on the system board.
Power-on
password-override
switch (switch 8 of
switch block 1)
To set the password-override switch, do the following:
1. Review the information in “Before you begin” on page 31.
2. Turn off the server and peripheral devices and disconnect all external cables and
power cords; then, remove the cover. See “Removing the side cover” on page 38.
3. Change the setting of the password-override switch (switch 8 on switch block 1
on the system board) to the opposite side of the switch. This bypasses the poweron password.
4. Install the server cover (see “Installing the side cover” on page 60) and connect all
external cables and power cords.
5. Restart the server.
Notes:
1. If you want the server to prompt for a password when you turn it on, you can
start the Configuration/Setup Utility program and set the power-on password.
2. Changing the position of the password-override switch does not affect the
administrator password check if an administrator password has been set.
Administrator password
Note:
This choice is available on the Configuration/Setup Utility menu only if the
optional system-management adapter is installed in your server.
Select this choice to set an administrator password. The administrator password
provides access to all choices on the Configuration/Setup Utility main menu. You can
set, change, or delete both the administrator and power-on passwords, and allow a
power-on password to be changed by the user.
Attention: If an administrator password is set and then forgotten, it cannot be
overridden or removed. You must replace the system board.
The following table provides a summary of the password features.
16
IBM® xSeries 220 User’s Reference
Type of password
Power-on password
Administrator
password
Administrator and
power-on password
Results
•
Enter the password to complete the system startup.
•
All choices are available on the Configuration/Setup Utility
main menu.
•
No password is required to start the system.
•
Enter the password to access the Configuration/Setup Utility
program.
•
All choices are available on the Configuration/Setup Utility
main menu.
•
You can enter either password to complete the system
startup.
•
The administrator password provides access to all choices on
the Configuration/Setup Utility main menu. You can set,
change, or delete both the administrator and power-on
passwords, and allow a power-on password to be changed by
the user.
•
The power-on password provides access to a limited set of
choices on the Configuration/Setup Utility main menu. This
limited access might include changing or deleting the poweron password.
Table 2. Power-on and administrator password features
Using the SCSISelect Utility program
SCSISelect is a built-in, menu-driven configuration utility program that you can use
to:
•
View the default SCSI IDs
•
Locate and correct configuration conflicts
The following sections provide instructions for starting the SCSISelect Utility and
descriptions of the menu choices that are available.
Note:
If your server has a RAID adapter installed, use the configuration method
that is supplied with the RAID adapter to view or change SCSI settings for
devices attached to the adapter.
Starting the SCSISelect Utility program
Complete the following steps to start the SCSISelect Utility program:
1. Turn on the server.
2. When the <<< Press <CTRL><A> for SCSISelect™ Utility! >>> prompt appears,
press Ctrl+A.
3. When the Would you like to configure the host adapter or run the SCSI
disk utility? question appears, make your selection and press Enter.
4. Use the arrow keys to select a choice from the menu:
•
Press Esc to return to the previous menu.
•
Press the F5 key to switch between color and monochrome modes (if your
monitor permits).
Chapter 3. Configuring your server
17
5. Follow the instructions on the screen to change the settings of the selected items;
then, press Enter.
Choices available from the SCSISelect menu
The following choices appear on the SCSISelect Utility menu:
•
Configure/View Host Adapter Settings
Select this choice to view or change the SCSI controller settings. To reset the SCSI
controller to its default values, press F6; then, follow the on-screen instructions.
You can view or change the following controller settings:
— Host Adapter SCSI ID
Select this choice to view the SCSI controller ID, which is usually 7.
— SCSI Parity Checking
Select this choice to view the assigned value of Enabled.
— Host Adapter SCSI Termination
Select this choice to view the assigned value of Enabled.
— Boot Device Options
Select this choice to configure startable-device parameters. Before you can
make updates, you must know the ID of the device whose parameters you
want to configure.
— SCSI Device Configuration
Select this choice to configure SCSI-device parameters. Before you can make
updates, you must know the ID of the device whose parameters you want to
configure.
Note:
The Maximum Sync Transfer Rate is the transfer rate for Ultra SCSI
devices.
–
The transfer rate for Ultra160 LVD devices is 160.0 Mbps.
–
The transfer rate for Ultra2 SCSI LVD devices is 80.0 Mbps.
–
The transfer rate for Fast SCSI devices is 20.0 Mbps.
— Advanced Configuration Options
Select this choice to view or change the settings for advanced configuration
options. These options include enabling support for large hard disk drives
and support for drives with UltraSCSI speeds.
•
SCSI Disk Utilities
Select this choice to view the SCSI IDs that are assigned to each device or to
format a SCSI device.
To use the utility program, select a drive from the list. Read the screens carefully
before making a selection.
Note:
18
IBM® xSeries 220 User’s Reference
If you press Ctrl+A before the selected drives are ready, an Unexpected
SCSI Command Failure screen might appear. Restart the server and
watch the SCSISelect messages as each drive starts. After the drive that
you want to view or format starts, press Ctrl+A.
Using the PXE Boot Agent Utility program
The Preboot eXecution Environment (PXE) Boot Agent is a built-in, menu-driven
configuration utility program that you can use to:
•
Change network startup (boot) protocols
•
Change network startup (boot) order
•
Set menu wait times
•
Select operating system wake up support
Starting the PXE Boot Agent Utility program
The following sections provide the instructions needed to start the PXE Boot Agent
Utility and descriptions of the available menu choices.
To start the PXE Boot Agent Utility program, do the following:
1. Turn on the server.
2. When the <Initializing Intel (R) Boot Agent version X.X.XX PXE 2.0 Build
XXX (WfM 2.0) prompt appears, press Ctrl+S.
Note:
By default, you will have two seconds after the prompt appears on the
screen to press Ctrl+S.
3. Use the arrow keys or press Enter to select a choice from the menu:
•
Press Esc to return to the previous menu.
•
Press the F4 key to exit.
4. Follow the instructions on the screen to change the settings of the selected items;
then, press Enter.
Choices available from the PXE Boot Agent menu
The following choices appear on the PXE Boot Agent Utility menu:
•
Network Boot Protocol
PXE is the default value for this menu item.
Note:
•
Do not change this value. There are no other network boot protocols
supported.
Boot Order
Select this choice to change the order in which boot devices are queried.
— Try local drives first, then network (default)
— Try network only
— Try local drives only
— Try network first, then local drives
•
Show setup prompt
Select this choice to either display the PXE setup prompt or disable it. Disable is
the default setting.
When this choice is enabled, Press Ctrl+S to enter the setup menu will appear
on the screen under the initializing prompt.
Chapter 3. Configuring your server
19
•
Setup time wait menu
Select this choice to set the amount of time (in seconds) that the system will
pause during initialization for a Ctrl+S input.
— 2 seconds (default)
— 3 seconds
— 5 seconds
— 8 seconds
•
Legacy OS wake up support
Select this choice to allow/disallow a non-windows operating system to use
adapter remote wake up capability.
— Disabled (default)
— Enabled
20
IBM® xSeries 220 User’s Reference
Chapter 4. Using the ServerGuide CDs
The ServerGuide CDs include easy-to-use software setup and installation tools that
are specifically designed for your IBM server. The ServerGuide Setup and Installation
program detects the server model and hardware options that are installed and uses
that information during setup to configure the hardware. The ServerGuide tools
simplify NOS installations by providing updated device drivers, and in some cases,
installing them automatically.
If a newer version of the ServerGuide software is available, you can purchase an
update package. For details, see the ServerGuide Updates form that comes with your
server library, or go to the ServerGuide fulfillment Web site at
http://www.ibm.com/pc/coupon
The ServerGuide software has these features to make setup easier:
•
An easy-to-use interface with online help
•
Diskette-free setup, and configuration programs that are based on detected
hardware
•
Performance Optimizer program, which easily tunes your server for your
environment
•
A system BIOS update program, which updates the BIOS directly from the CD
•
Device drivers that are provided for your server model and detected hardware
•
NOS partition size and file-system type that are selectable during setup
•
Powerful application programs and administration tools
Features at a glance
The following is a summary of ServerGuide features.
Note:
© Copyright IBM Corp. 2000
Exact features and functions can vary with different versions of the
ServerGuide software. To learn more about the version you that have, start
the Setup and Installation CD and view the online Overview.
21
Setup and Installation CD
Note:
The ServerGuide program
requires a supported IBM
server with an enabled
startable (bootable) CDROM drive. Not all features
are supported on all models.
•
Sets system date and time.
•
Detects the ServeRAID adapter
or controller and runs the
ServeRAID configuration
program.
•
Updates the licensed internal
code (firmware) level without
creating diskettes.
•
Checks the system BIOS level to
determine whether a later level
is available from the CD. You
can update BIOS without
creating diskettes.
•
Updates firmware for system
management adapters and
controllers.
•
Provides the Performance
Optimizer program to easily
tune your server for your
environment.
•
Creates a System Partition on
the default drive. You can run
server-specific utility programs
after setup.
•
Detects installed hardware
options and provides updated
device drivers for most adapters
and devices.
Setup and Installation CD
(continued)
System Updates and Applications CD
(continued)
•
Creates a Setup Replication
Diskette for replicating setup
selections for other servers of
the same model.
•
Includes a vast library of fully
tested device drivers for your
server.
•
•
Provides diskette-free
installation for Windows 2000,
Windows NT, and NetWare
operating systems.
Includes a search function to
help you locate updates by title
or keywords.
•
Installs powerful applications
directly from the CD. See the
CD label for a current list of
applications.
•
Provides a replicated
installation path for multiple
Windows 2000, Windows NT
Server 4.0, and Windows
Enterprise Edition, and Red Hat
Linux.
•
Includes an online README
file with links to tips for your
hard-ware and NOS
installation.
Note:
Installation requires your
NOS CD.
System Updates and Applications CD
•
Creates diagnostic, RAID,
device driver, and other support
diskettes from the CD; or with
an Internet connection, you can
check for an update from a
dedicated IBM file transfer
protocol (FTP) server.
•
Installs some updates without
requiring diskettes. Where
applicable, you can run
executable files directly from
the CD or unzip files to any
drive on your server or another
server on your network.
Setup and configuration overview
When you use the Setup and Installation CD, you do not need setup diskettes. You can
use the CD to configure any supported IBM server model. The setup program checks
your system BIOS, service processors, and other system hardware to determine if
system updates are available. The setup program provides a list of tasks that are
required to set up your server model. On RAID servers, you can run the ServeRAID
Manager program to create logical drives.
Note:
Exact features and functions can vary with different versions of the
ServerGuide software.
When you start the Setup and Installation CD, the following happens:
•
22
You are prompted for your language, country, and keyboard layout. (This
information is stored and later passed on to the NOS installation program.)
IBM® xSeries 220 User’s Reference
•
ServerGuide displays choices for running the configuration programs. For
example:
— The Express Configuration method runs the required programs for your
server, based on the hardware that is detected.
— The Custom Configuration method displays all programs that are available
for your server, and you decide which programs to run.
— The Replicated Configuration method provides the option of duplicating
your setup selections to other servers that are the same xSeries 220 model.
•
If you select the Custom Configuration method, the following programs are
optional. If you select the Express Configuration method, some or all of these
programs are run, depending on the hardware that is detected.
— The Set Date and Time feature is provided so that you do not have to use the
Configuration/Setup Utility program to access these settings.
— ServerGuide checks the server BIOS and microcode (firmware) levels for
supported options and then checks the CD for a newer level. CD content can
be newer than the hardware. ServerGuide can perform a flash update of the
BIOS.
— The ServeRAID configuration program starts, leading you through the
entire configuration process.
— The Performance Optimizer program easily tunes your server for your
environment.
— ServerGuide creates a System Partition on the default drive.
•
ServerGuide displays a confirmation summary, so that you will know when you
have completed all the required tasks. Then, you are ready to install your NOS.
Notes:
1. Plug and Play adapters are configured automatically. Non-Plug and Play adapters
or non-IBM adapters might require switch settings, additional device drivers, and
installation after the NOS is installed. See the documentation that comes with the
adapter.
2. Diagnostics for your server come on a separate diagnostics CD.
System Partition
ServerGuide creates a 50 MB System Partition on the default drive. The System
Partition contains server-specific utility programs such as service processor disk
operating system (DOS) utilities, system diagnostics, flash BIOS updates, and other
programs.
Note:
Programs in the System Partition vary by server model, and not all server
models run utility programs from the System Partition. To determine which
ones do, start the Setup and Installation CD and view the online Overview.
After setup is complete, you can access programs in the System Partition by restarting
the server and pressing Alt+F1 when the prompt is displayed. The System Partition
menu displays the programs that are available on your server model.
Typical NOS installation
You can use ServerGuide to shorten your installation time. ServerGuide provides the
necessary device drivers, based on the hardware that you have and the NOS that you
are installing. The following is a brief explanation of a typical ServerGuide NOS
installation.
Chapter 4. Using the ServerGuide CDs
23
Note:
Exact features and functions can vary with different versions of the
ServerGuide software.
•
After you have completed the setup process, the operating system installation
program starts. (You will need your copy of the NOS CD to complete the
installation.)
•
ServerGuide stores information about the server model, service processor, hard
disk controllers, and network adapters. It then checks the CD for newer device
drivers. This information is stored and then passed to the NOS installation
program.
•
With some NOS installations, you can create a NOS Replication Diskette for
setting up additional servers. The diskette will contain the Internet protocol (IP)
address, server name, and other selections.
•
ServerGuide presents NOS partition options that are based on your NOS
selection and the installed hard disk drives.
•
If you are installing the NOS from diskette, ServerGuide displays the required
diskettes that you must create, and the optional diskettes that you might want to
create. The diskettes that you can create are the device driver diskettes for the
installed adapters or controllers.
ServerGuide prompts you to insert your NOS CD and restart the server. At this point,
the installation program for the NOS (for example, Microsoft Windows 2000) takes
control to complete the installation.
Setting up or updating multiple servers
You can use ServerGuide to create diskettes that help you set up or update multiple
servers. You can modify information on the diskettes as you use them to set up or
update other servers.
Note:
Availability and function can vary by server model and by the hardware that
is installed.
You can create a Setup Replication Diskette, which contains your hardware
configuration selections. Use this diskette to replicate selections to other servers that
are of the same model.
You can create a NOS Replication Diskette, which contains your server name, domain
name, and other information that you need to complete multiple installations. This
feature supports systems running Windows 2000, Windows NT Server 4.0, and Red
Hat Linux.
Installing your NOS without ServerGuide
If you have already configured the server hardware and you decide not to use
ServerGuide to install your NOS, download the latest NOS installation instructions:
1. Go to http://www.ibm.com/pc/support
2. Click Servers.
3. From the Family field, select your server model.
4. Click Software information. The available installation instructions are listed.
24
IBM® xSeries 220 User’s Reference
Additional programs included with ServerGuide
As a convenience, ServerGuide comes with additional software to assist you with the
server installation.
A variety of powerful applications are included with ServerGuide. Offerings can vary
with the different versions of the ServerGuide software. Check the application CD
labels for a list of applications, or start the Setup and Installation CD and view the
online Overview.
Error symptoms
This section provides ServerGuide error symptoms and probable solutions.
Setup and Installation
CD
Setup and Installation CD
will not start.
Action
•
Ensure that the system is a supported server model with a startable (bootable) CDROM drive.
•
If the startup (boot) sequence settings have been altered, be sure that the CD-ROM is
first in the startup sequence.
•
If more than one CD-ROM drive is installed, be sure that only one drive is set as the
primary drive. Start the CD from the primary drive.
ServeRAID program
cannot view all installed
drives or cannot install
NOS.
•
Ensure that there are no duplicate SCSI IDs or IRQ assignments.
•
Ensure that the hard disk drive is connected properly.
The operating system
installation program
continuously loops.
Free up more space on the hard disk.
ServerGuide will not
start your NOS CD.
Ensure that the NOS CD is supported by ServerGuide. See the Setup and Installation CD label
for a list of supported NOS versions.
Cannot install NOS.
Ensure that the NOS is supported on your server. If the NOS is supported, either there is no
logical drive defined (ServeRAID systems) or the ServerGuide System Partition is not
present. Run the ServerGuide setup and configuration program and ensure that the setup is
complete.
System Updates and
Applications CD
Get "time out" or
"Unknown host" errors.
Action
Ensure that you have access to the Internet through FTP directly.
Chapter 4. Using the ServerGuide CDs
25
26
IBM® xSeries 220 User’s Reference
Chapter 5. Installing options
This chapter provides instructions to help you add options to your server. Some
option-removal instructions are provided, in case you need to remove one option to
install another. For a list of supported options for your server, see the ServerProven
list at:
http://www.ibm.com/pc/compat/
Major components of the xSeries 220 server
Note:
The illustrations in this document might differ slightly from your hardware.
The following illustration shows the locations of major components in your server.
Microprocessor
Rear adapter
retaining bracket
EMC shields
Filler
panels
Memory modules
Drive cage
Front adapter
support bracket
Support bracket assembly
Cover
© Copyright IBM Corp. 2000
27
System board
The illustrations in the following sections show the components on the system board.
System-board option connectors
The following illustration identifies system-board connectors for user-installable
options.
Microprocessor 2
(U11)
Microprocessor 1
(U12)
Voltage regulator
module
(VRM) 2 (J12)
Voltage regulator
module
(VRM) 1 (J42)
DIMM 1
(J19)
DIMM 2
(J21)
DIMM 3
(J23)
DIMM 4
(J26)
PCI 1
(J29)
PCI 2
(J31)
Battery
(BH1)
PCI 5 (J40)
PCI 4 (J39)
System
management
(J32)
PCI 3 (J35)
Notes:
1. If your server and operating system support system-management functions and,
if the optional system-management adapter is installed in your server, the systemmanagement connector (J32) is dedicated for use by the system-management
adapter.
2. The system-management adapter is also known as the service processor.
28
IBM® xSeries 220 User’s Reference
System-board internal cable connectors
The following illustration identifies system-board connectors for internal cables.
Microprocessor
fan 2 (J2)
Microprocessor
fan 1 (J3)
Fan 2
power
(J18)
Main power
(J1)
Diskette
drive (J27)
DASD I2C
(J43)
Fan 1
power (J10)
IDE (J30)
Fan 3 power
(J22) (not used)
Wake on LAN
(J20)
SCSI channel
(J41)
System-board external port connectors
The following illustration identifies the external port connectors on the rear of the
server.
Keyboard/mouse
USB
Serial A
Parallel
Serial B
Ethernet
Video
Note:
For information on adding external SCSI devices to your server, see “SCSI
cabling requirements” on page 67.
Chapter 5. Installing options
29
System-board jumpers and switches
The following illustration identifies the jumpers and switches on the system board.
Switch block
Flash ROM
page-swap
jumper (J38)
System-board jumper blocks
Any jumper blocks on the system board that are not shown in the illustration are
reserved. For normal operation of the system, no jumpers should be installed on any
of the jumper blocks. See “Recovering the BIOS code” on page 97 for information
about the flash ROM page-swap jumper.
System-board switch block
The switch block contains microswitches 1 through 8. As pictured in this illustration,
switch 8 is at the right of the switch block, and switch 1 is at the left.
The following table describes the function for each switch. The default setting is Off
for all switches in the switch block.
Switch
number
8
Switch
description
Power-on password-override switch.
When toggled to the side that is opposite the default position, bypasses
the power-on password, if one is set.
7
Reserved.
6
Reserved.
5
Force power on.
4
Reserved.
3
Reserved.
2
Reserved.
1
Reserved.
Table 3. Switches 1 through 8
30
IBM® xSeries 220 User’s Reference
Before you begin
Before you begin to install options in your server, read the following information:
•
Become familiar with the safety and handling guidelines under “Handling
static-sensitive devices”, and read the safety statements in “Safety information”
on page 32. These guidelines will help you work safely while working with your
server or options.
•
Make sure that you have an adequate number of properly grounded electrical
outlets for your server, monitor, and any other options that you intend to install.
•
Back up all important data before you make changes to disk drives.
•
Have a small, flat-blade screwdriver available.
•
For a list of supported options for your server, refer to
http://www.ibm.com/pc/compat on the World Wide Web.
System reliability considerations
To help ensure proper cooling and system reliability, make sure that:
•
Each of the drive bays has either a drive or a filler panel installed.
•
The cover is in place during normal operation, or is removed for no longer than
30 minutes while the server is operating.
•
There is space around the server to allow the server cooling system to work
properly. Leave about 127 mm (5 in.) of space around the front and rear of the
server.
•
Cables for optional adapters are routed according to the instructions that are
provided with the adapters.
•
A failed fan is replaced within one hour.
Handling static-sensitive devices
Attention: Static electricity can damage electronic devices and your system. To avoid
damage, keep static-sensitive devices in their static-protective bag until you are ready
to install them.
To reduce the possibility of electrostatic discharge, observe the following precautions:
•
Limit your movement. Movement can cause static electricity to build up around
you.
•
Handle the device carefully, holding it by its edges or its frame.
•
Do not touch solder joints, pins, or exposed printed circuitry.
•
Do not leave the device where others can handle and possibly damage the
device.
•
While the device is still in its anti-static package, touch it to an unpainted metal
part of the system unit for at least two seconds. (This drains static electricity
from the package and from your body.)
•
Remove the device from its package and install it directly into your system unit
without setting it down. If it is necessary to set the device down, place it on its
static-protective package. (If your device is an adapter, place it component side
up.) Do not place the device on your system unit cover or on a metal table.
•
Take additional care when handling devices during cold weather, as heating
reduces indoor humidity and increases static electricity.
Chapter 5. Installing options
31
Safety information
Before installing this product, read the Safety Information book.
Antes de instalar este produto, leia o Manual de Informações sobre Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs hæftet med sikkerhedsforskrifter, før du installerer dette produkt.
Lue Safety Information -kirjanen, ennen kuin asennat tämän tuotteen.
Avant de procéder à l'installation de ce produit, lisez le manuel Safety Information.
Vor Beginn der Installation die Broschüre mit Sicherheitshinweisen lesen.
Przed zainstalowaniem tego produktu należy przeczytać broszurę Informacje Dotyczące
Bezpieczeństwa.
Prima di installare questo prodotto, leggere l'opuscolo contenente le informazioni
sulla sicurezza.
Lees voordat u dit product installeert eerst het boekje met veiligheidsvoorschriften.
32
IBM® xSeries 220 User’s Reference
Les heftet om sikkerhetsinformasjon (Safety Information) før du installerer dette
produktet.
Antes de instalar este produto, leia o folheto Informações sobre Segurança.
Перед установкой продукта прочтите брошюру по технике безопасности
(Safety Information).
Pred inštaláciou tohto produktu si pre ítajte Informa nú brožúrku o bezpe nosti.
Preden namestite ta izdelek, preberite knjižico Varnostne informacije.
Antes de instalar este producto, lea la Información de Seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
Installálás el tt olvassa el a Biztonsági el írások kézikönyvét !
Chapter 5. Installing options
33
Statement 1
Danger
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
•
Do not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical storm.
•
Connect all power cords to a properly wired and grounded electrical outlet.
•
Connect to properly wired outlets any equipment that will be attached to
this product.
•
When possible, use one hand only to connect or disconnect signal cables.
•
Never turn on any equipment when there is evidence of fire, water, or
structural damage.
•
Disconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless instructed
otherwise in the installation and configuration procedures.
•
Connect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached devices.
To connect:
1. Turn everything OFF.
1. Turn everything OFF.
2. First, attach all cables to devices.
2. First, remove power cords from
outlets.
3. Attach signal cables to connectors.
4. Attach power cords to outlets.
5. Turn device ON.
34
To disconnect:
IBM® xSeries 220 User’s Reference
3. Remove signal cables from
connectors.
4. Remove all cables from devices.
Statement 2
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has a
module containing a lithium battery, replace it only with the same module type
made by the same manufacturer. The battery contains lithium and can explode if
not properly used, handled, or disposed of.
Do not:
•
Throw or immerse into water.
•
Heat to more than 100 C (212 F)
•
Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Statement 3
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
•
Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
•
Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
Danger
Some laser products contain an embedded Class 3A or Class 3B laser diode. Note
the following. Laser radiation when open. Do not stare into the beam, do not view
directly with optical instruments, and avoid direct exposure to the beam.
Chapter 5. Installing options
35
Statement 4
≥18 kg (39.7 lbs)
≥32 kg (70.5 lbs)
≥55 kg (121.2 lbs)
CAUTION:
Use safe practices when lifting.
Statement 5
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current from
the device, ensure that all power cords are disconnected from the power source.
2
1
36
IBM® xSeries 220 User’s Reference
Rotating the stabilizing feet
The feet attached to the bottom cover rotate 90 degrees to provide additional stability
for your server.
Place the server in an upright position; then, rotate the feet a quarter turn away from
the server. Carefully position the server on its feet.
When you need to access the inside of the server to install options, you might find it
easier to place the server on its side, so that the system board is facing you. If you do
so, rotate the feet in towards the server, so that they do not break off due to the weight
of the server.
Chapter 5. Installing options
37
Removing the side cover
The following information describes how to remove the side cover.
Note:
The illustrations in this document might differ slightly from your hardware.
Cover-release
latch
Key lock
To remove the side cover from the server, do the following:
1. Review the information in “Before you begin” on page 31.
2. Turn off the server and all attached devices, and disconnect all external cables and
power cords.
3. If necessary, unlock the server cover.
4. Pull out on the cover-release latch at the rear of the server; then, slide the cover
toward the rear of the server and remove it.
Attention: For proper cooling and airflow, replace the cover before turning on the
server. Operating the server for extended periods of time (over 30 minutes) with
the cover removed might damage server components.
5. For a tower model, rotate the stabilizing feet on the bottom of the server, and
place the server on its side to install or remove components.
38
IBM® xSeries 220 User’s Reference
Removing the support bracket assembly
When working with some options such as hard disk drives and microprocessors, you
must first remove the support bracket assembly to access the location of the option.
The support bracket assembly consists of a support bracket, an air baffle, and a fan.
To remove the support bracket assembly, do the following:
1. Review the safety precautions in “Safety information” on page 32.
2. Turn off the server and peripheral devices and disconnect all external cables and
power cords.
3. Remove the side cover (see “Removing the side cover” on page 38 for details).
4. If your server is a non-hot-swap model, continue with step 6.
5. If your server is a hot-swap model, press down on the latches on either side of
connector J42, and remove the voltage regulator module (VRM) from connector
J42. (See “System-board option connectors” on page 28 for connector locations.)
Note:
Remember to reinstall this VRM after you reinstall the support bracket
assembly.
6. Disconnect the fan cable (connector J10) from the system board. (See “Systemboard internal cable connectors” on page 29 for connector locations.)
Note:
Remember to reconnect this cable after you reinstall the support bracket
assembly.
7. Carefully pull up on the end of the support bracket assembly that is closer to the
rear of the server; then, rotate and lift the support bracket assembly out of the
server.
Chapter 5. Installing options
39
8. Store the support bracket assembly in a safe place.
Working with adapters
You can install up to five peripheral component interconnect (PCI) adapters in the PCI
slots on the system board of your server. See the xSeries 220 ServerProven list at
http://www.ibm.com/pc/compat/ for a list of PCI adapters that your server
supports.
Your server comes with an integrated video controller on the system board. When you
install a video adapter, the server BIOS code automatically disables the integrated
video controller.
Note:
The illustrations in this document might differ slightly from your hardware.
The following illustration shows the location of the 33 MHz PCI slots on the system
board.
PCI slot 1 32-bit
33 MHz (J29)
PCI slot 2 32-bit
33 MHz (J31)
PCI slot 3 64-bit
33 MHz (J35)
PCI slot 4 64-bit
33 MHz (J39)
PCI slot 5 64-bit
33 MHz (J40)
Adapter considerations
Before you install adapters, review the following:
•
Locate the documentation that comes with the adapter, and follow those
instructions in addition to the instructions given in this chapter. If you need to
change switch or jumper settings on your adapter, follow the instructions that
come with the adapter.
•
You can install full-length adapters in all PCI slots.
•
You can install a 32-bit adapter in any of the PCI slots, but you might want to
install it in a 32-bit slot and use the 64-bit slots for 64-bit adapters.
•
Your server supports 5.0V and universal PCI adapters; it does not support 3.3V
adapters.
•
Your server uses a rotational interrupt technique to configure PCI adapters.
Because of this technique, you can install a variety of PCI adapters that currently
do not support sharing of PCI interrupts.
•
The server has two PCI buses. PCI slots 1 and 2 are on PCI bus A, and PCI slots
3, 4, and 5 are on PCI bus B.
Note:
40
IBM® xSeries 220 User’s Reference
PCI bus A is sometimes referred to as bus 0; PCI bus B is sometimes
referred to as bus 1.
The system scans PCI slots 1 through 5 to assign system resources; then, the
system starts (boots) the PCI devices in the following order: PCI slots 1 and 2,
system board SCSI devices, and then PCI slots 3 through 5.
•
If you plan to use the Wake on LAN (WOL) function in the server, you must
install a Wake on LAN-enabled NIC adapter in PCI slot 1, and install the Wake
on LAN cable that comes with the Wake on LAN adapter to connect this adapter
to the system board. You must use a Wake on LAN-enabled adapter as identified
in the xSeries 220 ServerProven list at http://www.ibm.com/pc/compat/. Only
PCI slot 1 supports a Wake on LAN-enabled adapter. For additional information
on the Wake on LAN function, adapter, and cables, refer to the documentation
that comes with the Wake on LAN adapter.
•
If you plan to use the optional system-management adapter in the server, you
must install the optional system-management adapter in PCI slot 2. Only PCI
slot 2 supports the optional system-management adapter. For additional
information on the optional system-management adapter, refer to the
documentation that comes with the adapter.
Installing an adapter
Expansion-slot
cover
Rear adapter
retaining
bracket
Adapter
Front adapter
support
bracket
Attention: When you handle electrostatic discharge (ESD) sensitive devices, take
precautions to avoid damage from static electricity. For details on handling these
devices, see “Handling static-sensitive devices” on page 31.
To install an adapter, do the following:
1. Review the safety precautions in Statement 1 and Statement 5 in “Safety
information” on page 32.
2. Turn off the server and peripheral devices, and disconnect all external cables and
power cords; then, remove the side cover. See “Removing the side cover” on page
38 for details.
Chapter 5. Installing options
41
3. Carefully remove the support bracket assembly from the server (see “Removing
the support bracket assembly” on page 39). Store the cover and the support
bracket assembly in a safe place.
4. Determine which PCI slot you will use for the adapter.
Note:
Check the instructions that come with the adapter for any requirements
or restrictions.
5. Remove the rear adapter retaining bracket from the server. If you are installing a
full-length adapter, rotate the front adapter support bracket to the open
(unlocked) position.
6. Remove the expansion-slot cover. Store it in a safe place for future use.
Attention: Expansion-slot covers must be installed on all vacant slots. This
maintains the electronic emission characteristics of the system and ensures proper
cooling of system components.
7. Refer to the documentation that comes with your adapter for any cabling
instructions. It might be easier for you to route cables before you install the
adapter.
8. Remove the adapter from the static-protective package.
Attention: Avoid touching the components and gold-edge connectors on the
adapter.
9. Place the adapter, component-side up, on a flat, static-protective surface.
10. Set any jumpers or switches as described by the adapter manufacturer.
11. Install the adapter:
a. Carefully grasp the adapter by its top edge or upper corners, and align it with
the expansion slot on the system board.
b. Press the adapter firmly into the expansion slot.
Attention: When you install an adapter in the server, be sure that it is
completely and correctly seated in the system-board connector before you
apply power. Incomplete insertion might cause damage to the system board
or the adapter.
c. When the adapter is fully seated, release the front adapter support bracket by
pushing inward on the latch. Make sure that the front adapter support
bracket holds the adapter securely in place.
d. If you opened the front adapter support bracket, rotate it to the closed
(locked) position; then, reinstall the rear adapter retaining bracket in the
server.
42
IBM® xSeries 220 User’s Reference
12. Connect any needed cables to the adapter.
Attention: Route cables so that they do not block the flow of air from the fans.
The following illustration shows how to reroute the SCSI cable. If you install a
ServeRAID adapter and intend to use it with hot-swap hard disk drives, remove
the cable from the internal SCSI connector (J41) on the system board and connect
it to the ServeRAID adapter.
Note:
You can also install a ServeRAID adapter in non-hot-swap models;
however, non-hot-swap models do not support hot-swap hard disk
drives.
SCSI cable
ServeRAID
adapter
SCSI connector
(J41)
13. If you have other options to install or remove, do so now; otherwise, replace the
support bracket assembly; then, go to “Installing the side cover” on page 60.
Note:
If your server is a hot-swap model, reinstall the VRM in connector J42
after you reinstall the support bracket assembly. (See “System-board
option connectors” on page 28 for connector location.)
Chapter 5. Installing options
43
Installing internal drives
Different types of drives enable your system to read multiple types of media and store
more data. Several types of drives are available, such as:
•
•
•
•
Diskette (preinstalled)
Hard disk (preinstalled on some models)
CD-ROM (preinstalled)
Tape
Internal drive bays
Internal drives are installed in bays. The bays of the xSeries 220 are in the front of the
server, as shown in the following illustration.
Note:
The illustrations in this document might differ slightly from your hardware.
Bay 1
Bay 2
Bay 3
Bay4
Bay 5
Bay 6
Bay 7
To remove or install a drive, you must turn off the server first, unless you are
removing or installing a hot-swap hard disk drive. Diskette drives, tape drives, and
CD-ROM drives are removable-media drives. You can install removable-media drives
in bays 1, 2, 3, and 4. You can install SCSI hard disk drives in bays 4, 5, 6, and 7.
44
•
Your server comes with a 3.5-inch, 1.44 MB diskette drive in bay 3, an integrated
drive electronics (IDE) CD-ROM drive in bay 1, and a hard disk drive in bay 7
(in some models).
•
The xSeries 220 server supports five 3.5-inch drives; however, the server
supports only one diskette drive.
•
The diskette drive uses 1 MB and 2 MB diskettes. For optimum use, format 1 MB
diskettes to 720 KB and format 2 MB diskettes to 1.44 MB.
•
The xSeries 220 server supports two 5.25-inch drives and four SCSI hard disk
drives. The server does not support IDE hard disk drives. Some models support
hot-swap hard disk drives. Other models support only non-hot-swap hard disk
IBM® xSeries 220 User’s Reference
drives. Refer to the documentation that comes with your server for additional
information.
Your server supports four 1-inch (26 mm) slim, 3.5-inch SCSI hard disk drives in
the hard disk drive bays (4, 5, 6, and 7). You can install four non-hot-swap hard
disk drives in the models that have the standard non-hot-swap drive cage. You
can install three hot-swap hard disk drives and one non-hot-swap hard disk
drive in the models that come with the hot-swap drive cage. Both the non-hotswap and hot-swap drive cages hold a maximum of three hard disk drives. The
drive cages comprise bays 5, 6, and 7.
•
Bay 2 comes without a device installed. This bay is for a 5.25-inch, half-high,
removable-media drive, such as a tape backup drive.
•
Bay 4 is for a 3.5-inch, slim, removable-media drive or SCSI hard disk drive.
Note:
The electromagnetic interference (EMI) integrity and cooling of the server are
both protected by having bays 1 through 4 covered or occupied. When you
install a drive, save the filler panel from the bay, in case you later remove the
drive and do not replace it with another.
Preinstallation steps (all bays)
Before you install drives in your server, verify that you have all the cables and any
other equipment specified in the documentation that comes with the drive. You might
also need to perform certain preinstallation activities. Some of the steps are required
only during the initial installation of an option.
1. Read “Safety” on page v, “Handling static-sensitive devices” on page 31, and the
documentation that comes with your drive.
2. Choose the bay in which you want to install the drive.
3. Check the instructions that come with the drive to see if you need to set any
switches or jumpers on the drive.
Chapter 5. Installing options
45
Installing a drive in bay 1, 2, 3, or 4
EMC shield
Filler panel
To install a drive in bay 1, 2, 3, or 4, do the following:
1. Read the information in “Preinstallation steps (all bays)” on page 45.
2. Turn off the server and peripheral devices; then, remove the side cover (see
“Removing the side cover” on page 38 for details).
3. Insert a screwdriver into the slot on the right side of the filler panel, and remove
the filler panel from the server.
4. Insert a screwdriver into the slots on the front of the electromagnetic
compatibility (EMC) shield, and remove the EMC shield from the bay.
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IBM® xSeries 220 User’s Reference
5. If the drive is a laser product, observe the following safety precaution.
Statement 3
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
•
Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
•
Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
Danger
Some laser products contain an embedded Class 3A or Class 3B laser diode. Note
the following. Laser radiation when open. Do not stare into the beam, do not view
directly with optical instruments, and avoid direct exposure to the beam.
6. Touch the static-protective bag containing the drive to any unpainted metal
surface on the server; then, remove the drive from the bag and place it on a staticprotective surface.
7. Set any jumpers or switches on the drive according to the documentation that
comes with the drive.
8. Push the drive into the bay.
9. If the drive is an IDE device, plug one connector of the IDE cable into the back of
the drive and the other end of the cable into the IDE connector (J30) on the system
board.
If the drive is a SCSI device, plug one connector of the SCSI cable into the back of
the drive and make sure that the other end of the cable is connected to the SCSI
connector (J41) on the system board.
Note:
Ensure that you route the SCSI cable so that it does not block the airflow
to the rear of the drives or over the microprocessors.
10. Connect a power cable to the back of the drive. The connectors are keyed and can
be inserted only one way.
11. If you are installing another drive, do so now. Otherwise, continue with the next
step.
12. If you have other options to install or remove, do so now; otherwise, replace the
cover (see “Installing the side cover” on page 60 for details).
Chapter 5. Installing options
47
Installing a non-hot-swap hard disk drive in bay 5, 6, or
7
To install a non-hot-swap hard disk drive in bay 5, 6, or 7, do the following:
1. Read the information in “Preinstallation steps (all bays)” on page 45.
2. Turn off the server and peripheral devices, and disconnect all external cables and
power cords; then, remove the side cover (see “Removing the side cover” on page
38 for details).
3. Remove the support bracket assembly (see “Removing the support bracket
assembly” on page 39).
4. Rotate the drive cage upward. If your server has a hard disk drive installed in the
drive cage, disconnect the cables from the rear of the drive.
5. Remove the plastic bag that contains the drive rails and screws from inside the
drive cage.
6. Install rails on each drive:
a. Pull the blue slide rails out of the plastic bag.
b. Install the screws on the sides of the drive.
c. Align the rails on the drive with the guide rails in the drive bay.
d. Push the drive into the bay until it clicks into place.
7. Reinstall the drive cage in the server. Rotate the drive cage downward until it
snaps into place.
8. Connect the SCSI and power cables to the rear of the drives.
Note:
48
IBM® xSeries 220 User’s Reference
Ensure that you route the SCSI cable so that it does not block the airflow
to the rear of the drives or over the microprocessors.
9. If you have other options to install or remove, do so now; otherwise, replace the
support bracket assembly; then, go to “Installing the side cover” on page 60.
Note:
If your server is a hot-swap model, reinstall the VRM in connector J42
after you reinstall the support bracket assembly. (See “System-board
option connectors” on page 28 for connector location.)
Installing a hot-swap hard disk drive in bay 5, 6, or 7
If you purchased a hot-swap model, your server contains hardware that you can use
to replace a failed hard disk drive without turning off the server. Therefore, you have
the advantage of continuing to operate your system while a hard disk drive is
removed or installed. These drives are known as hot-swap drives. If these drives are
connected to an optional controller, such as a ServeRAID controller, that supports this
function, and if one of these drives becomes defective, the ServeRAID controller can
rebuild the data from that drive onto another hot-swap drive. Refer to the information
that comes with your ServeRAID controller for details.
Each hot-swap drive has two indicator lights: the hard disk drive activity light and the
hard disk drive status light. When the green hard disk drive activity light is flashing,
the controller is accessing the hard disk drive. When this occurs, the SCSI activity light
on the front of the server also illuminates. The SCSI activity light is illustrated and
described in “Server controls and indicators” on page 5. If the amber hard disk drive
status light for a drive is lit continuously, that individual drive is faulty and requires
replacement. When the hard disk drive status light indicates a drive fault, you can
replace a hot-swap drive without turning off the server.
Note:
The hard disk drive activity light is also known as the SCSI hard disk drive
activity light.
Each hot-swap drive that you plan to install must be mounted in a hot-swap-drive
tray. The drive must have a single connector attachment (SCA) connector. Hot-swapdrive trays come with hot-swap drives.
The hot-swap bays connect to a SCSI backplane. This backplane is the printed circuit
board behind the bay. The backplane controls the SCSI IDs for the hot-swap drives.
The following illustration shows the hot-swap-drive backplane component locations,
as viewed from the front of the server.
Note:
The illustrations in this document might differ slightly from your hardware.
Hard disk
drive activity
light (green)
Hard disk
drive status
light (amber)
SCSI hot-swap
hard disk drive
connector
Chapter 5. Installing options
49
Note:
The hard disk drive activity light and hard disk drive status light on the
backplane match the hard disk drive activity light and hard disk drive status
light on the hot-swap drive.
The following illustration shows the rear connectors on the hot-swap-drive
backplane, as viewed from the rear of the server.
SCSI cable
connector
SCSI power
cable connector
2
I C cable
connector
The following illustration shows how to install a hot-swap hard disk drive in the
server. When you install hot-swap hard disk drives, install them in the following
order: bay 7, bay 6, and bay 5.
Filler panel
Drive tray
assembly
Drive tray handle
(in open position)
Attention:
•
When you handle electrostatic discharge (ESD) sensitive devices, take
precautions to avoid damage from static electricity. For details on handling these
devices, see “Handling static-sensitive devices” on page 31.
•
To maintain proper system cooling, do not operate the server for more than 10
minutes without either a drive or a filler panel installed in each bay.
To install a hot-swap hard disk drive in bay 5, 6, or 7, do the following:
1. Review “Before you begin” on page 31.
2. Read the information in “Preinstallation steps (all bays)” on page 45.
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IBM® xSeries 220 User’s Reference
Note:
You do not have to turn off the server to install hot-swap hard disk drives
in these bays.
3. Remove the filler panel from one of the empty hot-swap bays by inserting your
finger into the depression at the left side of the filler panel and pulling it away
from the server.
4. Install the hard disk drive in the hot-swap bay:
a. Ensure that the tray handle is open (that is, perpendicular to the drive).
b. Align the drive tray assembly with the guide rails in the bay.
c. Gently push the drive tray assembly into the bay until the drive stops.
d. Push the tray handle to the closed (locked) position.
e. Check the hard disk drive status light to verify that the hard disk drive is
operating properly.
If the amber hard disk drive status light for a drive is lit continuously, that
individual drive is faulty and needs to be replaced. If the green hard disk
drive activity light is flashing, the drive is being accessed.
Note:
If your server has a ServeRAID controller, you might need to reconfigure
your disk arrays after installing hard disk drives. Refer to the information
that comes with your ServeRAID controller.
5. If you have other options to install or remove, do so now.
Installing memory modules
Adding memory to your server is an easy way to make programs run faster. You can
increase the amount of memory in your server by installing options called memorymodule kits. Each kit contains one industry-standard, dual in-line memory module
(DIMM). Your server uses a noninterleaved memory configuration.
Your server comes with a DIMM that is installed on the system board in DIMM
connector 1 (labeled DIMM 1).
Notes:
1. When installing additional memory modules, install the second memory module
in the connector labeled DIMM 2, the third in connector DIMM 3, and the fourth
in connector DIMM 4. (See the following illustration for memory-connector
locations.)
2. Your xSeries 220 server supports 128 MB, 256 MB, 512 MB, and 1 GB DIMMs.
These DIMMs can be installed in any memory slot. Your server supports a
minimum of 128 MB and a maximum of 4GB of system memory. See the
ServerProven list at http://www.ibm.com/pc/compat/ for a list of memory
modules for use with your server.
3. Installing or removing DIMMs changes the configuration information in the
server. Therefore, after installing or removing a DIMM, you must save the new
configuration information by using the Configuration/Setup Utility program.
When you restart the server, the system displays a message indicating that the
memory configuration has changed. Start the Configuration/Setup Utility
program and select Save Settings. See “Chapter 3. Configuring your server,” on
page 11 for more information.
4. The illustrations in this document might differ slightly from your hardware.
Chapter 5. Installing options
51
DIMM 1
DIMM connector 1
DIMM 2
DIMM connector 2
DIMM connector 3
DIMM connector 4
Attention: When you handle electrostatic discharge (ESD) sensitive devices, take
precautions to avoid damage from static electricity. For details on handling these
devices, see “Handling static-sensitive devices” on page 31.
To install a DIMM, do the following:
1. Review the safety precautions in Statement 1 and Statement 5 in “Safety
information” on page 32.
2. Review the information in “Before you begin” on page 31 and the documentation
that comes with your option.
3. Turn off the server and peripheral devices, and disconnect all external cables and
power cords; then, remove the side cover (see “Removing the side cover” on page
38 for details).
4. Select the connector in which to install the DIMM.
5. Touch the static-protective package containing the DIMM to any unpainted metal
surface on the server. Then, remove the DIMM from the package.
Attention: To avoid breaking the retaining clips or damaging the DIMM
connectors, handle the clips gently.
6. Install the DIMM:
a. Open the retaining clips on the connector.
b. Turn the DIMM so that the pins align correctly with the connector.
c. Firmly press the DIMM straight down into the connector by applying
pressure on both ends of the DIMM simultaneously.
d. Make sure that the retaining clips are in the closed position. If a gap exists
between the DIMM and the retaining clips, the DIMM has not been properly
installed. In this case, open the retaining clips and remove the DIMM; then,
reinsert the DIMM.
7. If you have other options to install or remove, do so now; otherwise, go to
“Installing the side cover” on page 60.
Attention: When you restart the server, the system displays a message indicating that
the memory configuration has changed.
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IBM® xSeries 220 User’s Reference
•
If you installed additional memory, start the Configuration /Setup Utility
program and select Save Settings.
•
If you just replaced a failed DIMM, you must start the Configuration /Setup
Utility program, select Advanced Setup, select Memory Settings, highlight the
connector or bank of connectors that you want to enable, then select Enable.
•
In some memory configurations, the 3-3-3 beep code might sound during POST
followed by a blank screen. If this occurs, you must restart the server three times
to force the system BIOS code to reset the memory connector or bank of
connectors from Disabled to Enabled.
Chapter 5. Installing options
53
Installing and removing a microprocessor
Your server comes with one microprocessor, which is installed on the system board. If
you install an additional microprocessor kit, your server can operate as a symmetric
multiprocessing (SMP) server. With SMP, certain operating systems and application
programs can distribute the processing load between the microprocessors. This
enhances performance for database and point-of-sale applications, integrated
manufacturing solutions, and other applications.
Notes:
1. Before you install a new microprocessor, review the documentation that comes
with the microprocessor, so that you can determine whether you need to update
the server basic input/output system (BIOS) code. The latest level of BIOS code
for your server is available through the World Wide Web. Refer to “Getting help,
service, and information” on page 115 for the appropriate World Wide Web
addresses.
2. Obtain an SMP-capable operating system (optional). For a list of supported
operating systems, see http://www.ibm.com/pc/compat/ on the World Wide
Web.
3. Your server comes with one microprocessor, which is installed in microprocessor
connector U12 (the microprocessor connector that is closer to the power supply).
This is the startup (boot) microprocessor. If you install a microprocessor in
microprocessor connector U11, that one becomes the startup microprocessor, and
the microprocessor that is installed in microprocessor connector U12 is the
application microprocessor. You must also install a VRM when you install a
microprocessor.
4. If you are installing a microprocessor that has a speed of 933 MHz or higher, you
must also install a fan sink and connect the fan-sink power cable to the system
board.
5. The illustrations in this document might differ slightly from your server.
6. If necessary, see “System-board option connectors” on page 28 for connector
locations.
Attention:
•
To avoid damage and ensure proper server operation when you install a new or
additional microprocessor, use microprocessors that have the same cache size
and type and the same clock speed. Microprocessor internal clock frequencies
and external clock frequencies must be identical. See the ServerProven list at
http://www.ibm.com/pc/compat for a list of microprocessors for use with
your server.
•
When you handle electrostatic discharge (ESD) sensitive devices, take
precautions to avoid damage from static electricity. For details on handling these
devices, see “Handling static-sensitive devices” on page 31.
Installing a microprocessor
To install an additional microprocessor, do the following:
1. Review the safety precautions in Statement 1 and Statement 5 in “Safety
information” on page 32.
2. Turn off the server and peripheral devices, and disconnect all external cables and
power cords; then, remove the side cover (see “Removing the side cover” on page
38 for details).
3. Carefully remove the support bracket assembly from the server (see “Removing
the support bracket assembly” on page 39). Store the cover and the support
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IBM® xSeries 220 User’s Reference
bracket assembly in a safe place.
4. Lift the release lever and remove the terminator card from the microprocessor
connector.
5. Install the microprocessor:
a. Touch the static-protective package containing the new microprocessor to any
unpainted metal surface on the server; then, remove the microprocessor from
the package.
b. Orient the microprocessor over the microprocessor connector, as shown in the
following illustration. Carefully press the microprocessor into the connector.
Microprocessor 2
connector
Terminator card
Microprocessor 2
Lever
Microprocessor
orientation indicator
Attention: To avoid bending the pins, do not use excessive force when pressing
the microprocessor into the connector.
6. Push the release lever down to lock the microprocessor into place.
7. If you are installing a microprocessor that has a speed of 933 MHz or higher,
continue with step 9 on page 57.
If you are installing a microprocessor that has a speed lower than 933 MHz,
continue with step 8 on page 56.
Chapter 5. Installing options
55
8. If you are installing a microprocessor that has a speed lower than 933 MHz, install
the heat sink onto the microprocessor:
VRM 2
(J12)
Terminator card
Microprocessor 1
Microprocessor 2
VRM 1
(J42)
Heat sink
Heat-sink
retainer
a. Peel the plastic protective strip off the bottom of the heat sink. Make sure
that the square of thermal material is still on the bottom of the heat sink.
b. Align and place the heat sink on top of the microprocessor.
c. Align and place the heat-sink retainer (clip) over the heat sink; then, snap it
into place.
d. Continue with step 10 on page 57.
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IBM® xSeries 220 User’s Reference
9. If you are installing a microprocessor that has a speed of 933 MHz or higher,
install a fan sink onto the microprocessor and connect the fan-sink power cable to
the system board:
VRM 2
(J12)
Terminator card
Microprocessor
fan 1 (J2)
Microprocessor
fan 2 (J3 )
Microprocessor
VRM 1
(J42)
Fan sink
Fan-sink
retainer
a. Peel the plastic protective strip off the bottom of the fan sink. Make sure that
the square of thermal material is still on the bottom of the fan sink.
b. Align and place the fan sink on top of the microprocessor.
c. Align and place the fan-sink retainer (clip) over the fan sink.
d. Insert a small, flat-blade screwdriver into the tab on the fan-sink retainer.
e. Press down and in with the screwdriver handle to snap the fan-sink retainer
into place in the slot on the microprocessor, over the fan sink.
f. Connect the built-in fan-sink power cable to the appropriate connector on the
system board:
•
If you installed the microprocessor in connector U11, connect the fansink power cable to connector J2.
•
If you installed the microprocessor in connector U12, connect the fansink power cable to connector J3.
10. Place the terminator card in the static-protective package that your new
microprocessor was shipped in, and store it in a safe place. You will need to install
the terminator card again if you ever remove the microprocessor and do not
replace it with another microprocessor.
11. Install the VRM that is included in the microprocessor kit.
Attention: Use of other VRMs might cause your server to overheat.
a. Center the VRM over the appropriate VRM connector:
(1) If you installed the microprocessor in connector U11, press down on the
latches on either side of connector J12, and install the VRM in connector
J12.
Chapter 5. Installing options
57
(2) If you installed the microprocessor in connector U12, press down on the
latches on either side of connector J42, and install the VRM in connector
J42.
Note:
If your server is a hot-swap model, reinstall the VRM in connector J42
after you reinstall the support bracket assembly.
b. Make sure that the VRM is oriented and aligned correctly.
c. Press the VRM into the connector.
Note:
If you remove the microprocessor later, remember to install the
terminator card in the appropriate microprocessor connector and to
remove the VRM from the appropriate VRM connector.
12. If you have other options to install or remove, do so now; otherwise, replace the
support bracket assembly; then, go to “Installing the side cover” on page 60.
Removing a microprocessor
To remove a microprocessor, do the following:
Note:
Do not use any tools when removing the microprocessor; however, you will
need a small, flat-blade screwdriver to remove the fan-sink retainer (clip).
Attention: When you handle electrostatic discharge (ESD) sensitive devices, take
precautions to avoid damage from static electricity. For details on handling these
devices, see “Handling static-sensitive devices” on page 31.
1. Review the safety precautions in Statement 1 and Statement 5 in “Safety
information” on page 32.
2. Turn off the server and peripheral devices, and disconnect all external cables and
power cords; then, remove the side cover (see “Removing the side cover” on page
38 for details).
3. Carefully remove the support bracket assembly from the server (see “Removing
the support bracket assembly” on page 39). Store the cover and the support
bracket assembly in a safe place.
4. If your server is a hot-swap model, press down on the latches on either side of
connector J42, and remove the VRM from connector J42. (See “System-board
option connectors” on page 28 for connector location.)
Note:
Remember to reinstall this VRM after you reinstall the support bracket
assembly, unless you are not replacing the microprocessor.
5. If you are removing a microprocessor that has a speed lower than 933 MHz:
a. Push down and back on the lever to remove the retainer (clip) from the heat
sink.
b. Firmly grasp the heat sink and lift it off the microprocessor. Store the heat sink
in a safe, clean place with the bottom side up. The thermal material on the
heat sink must stay clean if you intend to reuse the heat sink in the future.
c. Continue with step 7 on page 59.
6. If you are removing a microprocessor that has a speed of 933 MHz or higher:
a. Insert a small, flat-blade screwdriver into the tab on the fan-sink retainer
(clip).
b. Press down and in with the screwdriver handle to remove the fan-sink
retainer from the fan sink.
c. Firmly grasp the fan sink and lift it off the microprocessor. Store the fan sink
in a safe, clean place with the bottom side up. The thermal material on the fan
sink must stay clean if you intend to reuse the fan sink in the future.
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IBM® xSeries 220 User’s Reference
d. Disconnect the fan-sink power cable from the appropriate connector on the
system board:
•
If you are removing the microprocessor from connector U11, disconnect
the fan-sink power cable from connector J2.
•
If you are removing the microprocessor from connector U12, disconnect
the fan-sink power cable from connector J3.
7. Lift up the release lever and remove the microprocessor from the connector. Store
the microprocessor in a static-protective bag for possible future use.
8. If you are installing a new microprocessor, go to “Installing a microprocessor” on
page 54.
9. If you are not replacing the microprocessor:
a. Reinstall the terminator card in the empty microprocessor connector.
b. Press the release lever down to lock the terminator card into place.
c. Remove the VRM from the appropriate VRM connector:
•
If you removed the microprocessor from connector U11, press down on
the latches on either side of connector J12, and remove the VRM from
connector J12.
•
If you removed the microprocessor from connector U12, press down on
the latches on either side of connector J42, and remove the VRM from
connector J42.
10. If you have other options to install or remove, do so now; otherwise, replace the
support bracket assembly; then, go to “Installing the side cover” on page 60.
Chapter 5. Installing options
59
Installing the side cover
The following information describes the cover installation procedure.
Note:
The illustrations in this document might differ slightly from your hardware.
Cover-release
latch
Key lock
Note:
If you removed the support bracket assembly after you removed the cover,
reinstall it before you install the cover.
To install the server side cover:
1. Clear any cables that might impede the replacement of the cover.
2. Align the bottom tabs of the side cover with the matching slots in the server
chassis; then, insert the tabs into the slots.
3. Close the cover-release latch to pull the cover forward and lock the cover in place.
4. Make sure that the stabilizing feet are rotated outward so that they properly
support the server.
5. Reconnect the external cables and cords to the server; then, plug the power cords
into electrical outlets.
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IBM® xSeries 220 User’s Reference
Connecting external options
You can attach a SCSI storage expansion enclosure to your server if you install an
optional SCSI adapter in one of the five PCI adapter slots on the system board.
Installation procedure
To attach an external device, do the following:
1. Read “Before you begin” on page 31 and the documentation that comes with your
options.
2. Be sure that your server and all attached devices are turned off.
3. Follow the instructions that come with the option to prepare it for installation and
to connect it to the server.
Note:
If you are attaching a SCSI device, see “SCSI port” on page 67 for SCSI ID
and cabling information.
I/O connector locations
The following illustration shows the external input/output connectors (ports) on the
rear of the server. The SCSI and system-management connectors are internal and
located on the system board (see “System-board internal cable connectors” on page 29
and “System-board option connectors” on page 28, respectively for connector
locations). For pin assignments and other details about these connectors, see
“Input/output ports” on page 62.
Power cord
Mouse
Keyboard
USB 1
USB 2
Serial A
Parallel
Serial B
Ethernet
Video
Chapter 5. Installing options
61
Input/output ports
This section provides information about the input/output (I/O) ports on your server.
These ports include the following:
•
One parallel port
•
One video port
•
One keyboard port
•
One auxiliary pointing-device (mouse) port
•
Two serial ports
•
Two Universal Serial Bus (USB) ports
•
One SCSI connector
•
One Ethernet port
•
One communication connector dedicated to the system-management adapter
Notes:
1. You can set an administrator password through the Configuration/Setup Utility
program only if the optional system-management adapter is installed in your
server.
2. The Devices and I/O Ports choice appears only on the full Configuration/Setup
Utility menu. If you have set both levels of passwords (user and administrator),
you must type the administrator password to access the full Configuration/Setup
Utility menu.
Parallel port
Your server has one parallel port. This port supports three standard Institute of
Electrical and Electronics Engineers (IEEE) 1284 modes of operation: Standard Parallel
Port (SPP), Enhanced Parallel Port (EPP), and Extended Capability Port (ECP).
Viewing or changing the port assignments
You can use the Configuration/Setup Utility program to configure the parallel port as
bidirectional; that is, so that data can be both read from and written to a device. In
bidirectional mode, the server supports the ECP and EPP modes.
To view or change the parallel-port assignment, do the following:
1. Restart the server and watch the monitor screen.
2. When the message Press F1 for Configuration/Setup appears, press F1.
3. From the main menu, select Devices and I/O Ports; then, press Enter.
4. Select the parallel port; then, use the arrow keys to advance through the available
settings.
Note:
When you configure the parallel port as bidirectional, use an IEEE 1284compliant cable. The maximum length of the cable must not exceed 3
meters (9.8 feet).
5. Select Save Settings; then, select Exit Setup to exit from the Configuration/Setup
Utility main menu.
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IBM® xSeries 220 User’s Reference
Parallel port connector
The following table shows the pin-number assignments for the 25-pin, female D-shell
parallel-port connector on the rear of the server.
1
13
25
14
Pin
I/O
SPP/ECP Signal
EPP Signal
1
O
-STROBE
-WRITE
2
I/O
Data 0
Data 0
3
I/O
Data 1
Data 1
4
I/O
Data 2
Data 2
5
I/O
Data 3
Data 3
6
I/O
Data 4
Data 4
7
I/O
Data 5
Data 5
8
I/O
Data 6
Data 6
9
I/O
Data 7
Data 7
10
I
-ACK
-ACK
11
I
BUSY
-WAIT
12
I
PE (paper end)
PE (paper end)
13
I
SLCT (select)
SLCT (select)
14
O
-AUTO FD (feed)
-AUTO FD
15
I
-ERROR
-ERROR
16
O
-INIT
-INIT
17
O
-SLCT IN
-SLCT IN
18
-
Ground
Ground
19
-
Ground
Ground
20
-
Ground
Ground
21
-
Ground
Ground
22
-
Ground
Ground
23
-
Ground
Ground
24
-
Ground
Ground
25
-
Ground
Ground
Table 4. Parallel-port connector pin-number assignments
Serial ports
Your server has two standard serial (communication) ports: serial port A and serial
port B.
Some application programs require specific ports, and some modems function
properly only at certain serial port addresses. You might need to use the
Chapter 5. Installing options
63
Configuration/Setup Utility program to change serial port address assignments to
prevent or resolve address conflicts.
Viewing or changing the serial-port assignments
To view or change the serial-port assignments, do the following:
1. Restart the server and watch the monitor screen.
2. When the message Press F1 for Configuration/Setup appears, press F1.
3. From the main menu, select Devices and I/O Ports; then, press Enter.
4. Select the serial port; then, use the arrow keys to advance through the available
settings.
5. Select Save Settings; then, select Exit Setup to exit from the Configuration/Setup
Utility main menu.
Serial-port connectors
The following table shows the pin-number assignments for the 9-pin, male D-shell
serial-port connectors on the rear of the server. These pin-number assignments
conform to the industry standard.
5
1
6
Pin
9
Signal
Pin
Signal
1
Data carrier detect
6
Data set ready
2
Receive data
7
Request to send
3
Transmit data
8
Clear to send
4
Data terminal ready
9
Ring indicator
5
Signal ground
Table 5. Serial-port connectors pin-number assignments
Universal Serial Bus ports
Your server has two Universal Serial Bus (USB) ports, which configure automatically.
USB is a serial interface standard for telephony and multimedia devices. It uses Plug
and Play technology to determine the type of device that is attached to the connector.
Notes:
1. If you attach a standard (non-USB) keyboard to the keyboard connector, the USB
ports and devices will be disabled during the power-on self-test (POST).
2. If you install a USB keyboard that has a mouse port, the USB keyboard emulates a
mouse, and you will not be able to disable the mouse settings in the
Configuration/Setup Utility program.
USB cables and hubs
You need a 4-pin cable to connect devices to USB 1 or USB 2. If you plan to attach
more than two USB devices, you must use a hub to connect the devices. The hub
provides multiple connectors for attaching additional external USB devices.
64
IBM® xSeries 220 User’s Reference
USB technology provides up to 12 megabits-per-second (Mbps) speed with a
maximum of 127 external devices and a maximum signal distance of five meters (16
ft) per segment.
USB-port connectors
Each USB port has an external connector on the rear of the server for attaching USBcompatible devices.
The following table shows the pin-number assignments for the USB-port connectors
on the rear of the server.
Pin
Signal
1
+5 V dc
2
-Data
3
+Data
4
Ground
Table 6. USB-port connector pin-number assignments
Keyboard port
There is one keyboard port on the rear of the server.
Note:
If you attach a standard (non-USB) keyboard to the keyboard connector, the
USB ports and devices will be disabled during the power-on self-test (POST).
The following table shows the pin-number assignments for the keyboard connector
on the rear of the server.
6
5
4
3
2
Pin
1
I/O
Signal
1
I/O
Data
2
N/A
Reserved
3
N/A
Ground
4
N/A
+5 V dc
5
I/O
Clock
6
N/A
Reserved
Table 7. Keyboard connector pin-number assignments
Auxiliary-device (pointing device) port
The rear of the server has one auxiliary-device port that supports a mouse or other
pointing device.
Chapter 5. Installing options
65
The following table shows the pin-number assignments for the auxiliary-device
connector on the rear of the server.
6
5
4
3
2
Pin
1
Signal
1
Data
2
Reserved
3
Ground
4
+5 V dc
5
Clock
6
Reserved
Table 8. Auxiliary-device connector pin-number assignments
Video port
Your server comes with an integrated super video graphics array (SVGA) video
controller. This controller is not removable, but you can disable it by installing a PCI
video adapter.
Note:
If you install a PCI video adapter, the server BIOS code will automatically
disable the integrated video controller.
The following table shows the pin-number assignments for the 15-pin analog video
connector on the rear of the server.
Pin
Signal
Pin
5
1
15
11
Signal
Pin
Signal
1
Analog red
6
Red
return
11
Not connected
2
Analog green or
monochrome
7
Green
return
12
DDC SDA
3
Analog blue
8
Blue
return
13
Horizontal synchronization
(Hsync)
4
Not connected
9
PIN
14
Vertical synchronization (Vsync)
5
Digital return
10
Digital
return
15
DDC SCL
Table 9. Video-port connector pin-number assignments
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IBM® xSeries 220 User’s Reference
SCSI port
Your server has an integrated small computer system interface (SCSI) controller with
an internal connector (J41) on the system board. This controller supports an Ultra160
SCSI internal channel. This channel supports up to 15 SCSI devices. In addition, this
controller uses:
•
Double-transition clocking to achieve high transfer rates
•
Domain name validation to negotiate compatible data transfer speeds with each
device
•
Cyclic-redundancy checking (CRC), instead of the usual parity checking, to
significantly improve data reliability
•
An active terminator on the system board for SCSI bus termination
If you install a SCSI adapter in your server, you can use its SCSI connector to connect
different types of SCSI devices.
Note:
If you install a PCI RAID adapter, you can move the SCSI cable from the
system-board SCSI connector to an internal channel connector on the RAID
adapter if you want to control the internal drives from the adapter.
SCSI cabling requirements
For non-hot-swap drive models, you can install five internal SCSI devices by using
the SCSI cable that comes with the server. For hot-swap drive models, you can install
three hot-swap drives plus one non-hot-swap drive by using the SCSI cable that
comes with the server. If you plan to attach external SCSI devices, you must install an
optional SCSI adapter and order additional SCSI cables. To select and order the correct
cables for use with internal or external devices, contact your IBM reseller or IBM
marketing representative. For information about the maximum length of SCSI cable
between the terminated ends of the cable, refer to the ANSI SCSI standards. Adhering
to these standards will help ensure that your server operates properly.
Setting SCSI IDs
Each SCSI device that is connected to a SCSI controller must have a unique SCSI ID.
This ID enables the SCSI controller to identify the device and ensure that different
devices on the same SCSI channel do not attempt to transfer data simultaneously.
SCSI devices that are connected to different SCSI channels can have duplicate SCSI
IDs. SCSI IDs for hot-swap drives are automatically set by the hot-swap backplane.
For hot-swap drives, bay 7 has ID 0, bay 6 has ID 1, and bay 5 has ID 2. For non-hotswap drives, refer to the information that comes with the drives for instructions to set
their SCSI IDs.
External SCSI devices
To install external SCSI devices, you must first install an optional SCSI PCI adapter.
Refer to the information that is provided with the device for instructions to set its SCSI
ID.
Chapter 5. Installing options
67
SCSI connector pin-number assignments
The following table shows the pin-number assignments for the 68-pin SCSI connector.
Pin
Signal
34
1
68
35
Pin
Signal
1
+Data 12
35
-Data 12
2
+Data 13
36
-Data 13
3
+Data 14
37
-Data 14
4
+Data 15
38
-Data 15
5
+Data P1
39
-Data P1
6
+Data 0
40
-Data 0
7
+Data1
41
-Data 1
8
+Data 2
42
-Data 2
9
+Data 3
43
-Data 3
10
+Data 4
44
-Data 4
11
+Data 5
45
-Data 5
12
+Data 6
46
-Data 6
13
+Data 7
47
-Data 7
14
+Data P
48
-Data P
15
Ground
49
Ground
16
DIFFSENS
50
Ground
17
Term power
51
Term power
18
Term power
52
Term power
19
Reserved
53
Reserved
20
Ground
54
Ground
21
+Attention
55
-Attention
22
Ground
56
Ground
23
+Busy
57
-Busy
24
+Acknowledge
58
-Acknowledge
25
+Reset
59
-Reset
26
+Message
60
-Message
27
+Select
61
-Select
28
+Control/Data
62
-Control/Data
29
+Request
63
-Request
30
+Input/Output
64
-Input/Output
Table 10. 68-pin SCSI connector pin-number assignments
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IBM® xSeries 220 User’s Reference
Pin
Signal
Pin
Signal
31
+Data 8
65
-Data 8
32
+Data 9
66
-Data9
33
+Data 10
67
-Data 10
34
+Data 11
68
-Data 11
Table 10. 68-pin SCSI connector pin-number assignments
Ethernet port
Your server comes with an integrated Ethernet controller. This controller provides an
interface for connecting to 10-Mbps or 100-Mbps networks and provides full-duplex
(FDX) capability, which enables simultaneous transmission and reception of data on
the Ethernet local area network (LAN).
To access the Ethernet port, connect a Category 3, 4, or 5 unshielded twisted-pair
(UTP) cable to the RJ-45 connector on the rear of the server.
Note:
The 100BASE-TX Fast Ethernet standard requires that the cabling in the
network be Category 5 or higher.
Configuring the Ethernet controller
When you connect your server to the network, the Ethernet controller automatically
detects the data-transfer rate (10 Mbps or 100 Mbps) on the network and then sets the
controller to operate at the appropriate rate. In addition, if the Ethernet port that your
server is connected to supports auto-negotiation, the Ethernet controller will set the
appropriate duplex state. That is, the Ethernet controller will adjust to the network
data rate, whether the data rate is standard Ethernet (10BASE-T), Fast Ethernet
(100BASE-TX), half duplex (HDX), or full duplex (FDX). The controller supports halfduplex (HDX) and full-duplex (FDX) modes at both speeds.
The Ethernet controller is a PCI Plug and Play device. You do not need to set any
jumpers or configure the controller for your operating system before you use the
Ethernet controller. However, you must install a device driver to enable your
operating system to address the Ethernet controller. The device drivers are provided
on the ServerGuide CDs.
Failover for redundant Ethernet
The IBM Netfinity 10/100 Ethernet Adapter or the IBM 10/100 Etherjet™ PCI family
of adapters are optional redundant network interface cards (NIC adapters) that you
can install in your server. If you install this NIC adapter and connect it to the same
logical segment as the primary Ethernet controller, you can configure the server to
support a failover function. You can configure either the integrated Ethernet controller
or the NIC adapter as the primary Ethernet controller. In failover mode, if the primary
Ethernet controller detects a link failure, all Ethernet traffic that is associated with it is
switched to the redundant (secondary) controller. This switching occurs without any
user intervention. When the primary link is restored to an operational state, the
Ethernet traffic switches back to the primary Ethernet controller.
High-performance Ethernet modes
Your Ethernet controller supports optional modes, such as teaming, priority packets,
and virtual LANs, which provide higher performance and throughput for your
server.
Chapter 5. Installing options
69
Teaming Mode: Your Ethernet controller provides options, called teaming options.
These options increase throughput and fault tolerance when running with Windows
NT 4.0 or NetWare 4.1x or later.
•
Adapter fault tolerance (AFT) provides automatic redundancy for your adapter.
If the primary adapter fails, the secondary adapter takes over. Adapter fault
tolerance supports from two to four adapters per team.
•
Adaptive load balancing (ALB) enables you to balance the transmission data
flow among two to four adapters. ALB also includes the AFT option. You can use
ALB with any 100BASE-TX switch.
•
Cisco Fast EtherChannel (FEC) creates a team of two to four adapters to
increase transmission and reception thoughput. FEC also includes the AFT
option. You can use FEC only with a switch that has FEC capability.
Teaming requires you to install at least one additional Ethernet adapter. For additional
information about the teaming modes, refer to the documentation that comes with
these additional adapters.
Priority Packet Mode: Priority Packet is a traffic-prioritization utility that you can
use to set up filters to process high-priority traffic before normal traffic. You can send
information from critical nodes or applications with an indicated priority. Because
you set this priority at the host or entry point of the network, the network devices can
base forwarding decisions on priority information that is defined in the packet.
Priority Packet information is available on the IBM Networking Web site at
http://www.ibm.com/networking/support
Priority Packet prioritizes traffic based on priority filters. These are parameters that
you assign to outgoing (transmit) packets. Using the Priority Filter Wizard, you can
set up predefined or custom priority filters based on a node (MAC) address, Ethernet
type, or by various properties of the protocol and port. Priority Packet provides two
different methods for prioritizing traffic: IEEE 802.1p tagging and High Priority
Queue.
IEEE 802.1p is a new IEEE standard for tagging, or adding additional bytes of
information to packets with different priority levels. Packets are tagged with 4
additional bytes, which increase the packet size and indicate a priority level. When
you send these packets out on the network, the higher priority packets are transferred
first. Priority packet tagging (also known as Traffic Class Expediting) enables the
adapter to work with other elements of the network (such as switches and routers) to
deliver priority packets first. You can assign specific priority levels from 0 (low) to 7
(high).
You can assign values to packets based on their priority when you use the IEEE 802.1p
standard for packet tagging. This method requires a network infrastructure that
supports packet tagging. The routing devices that receive and transfer these packets
on your network must support 802.1p for tagging to be effective.
After you set up the priority filter in Priority Packet, you must start IBMSet and select
802.1p/802.1Q Tagging on the Advanced tab.
Note:
70
IEEE 802.1p tagging increases the size of the packets that it tags. Some hubs
and switches will not recognize the larger packets and will drop them. Check
your hub or switch documentation to see if they support 802.1p. (You can
configure the switch to strip the tags from the packets and send it on to the
next destination as normal traffic.) If these devices do not support 802.1p or if
you are not sure, use High Priority Queue (HPQ) to prioritize network traffic.
IBM® xSeries 220 User’s Reference
The requirements for effectively using IEEE 802.1p tagging are:
•
The other devices receiving and routing 802.1p tagged packets must support
802.1p.
•
The adapters on these devices must support 802.1p. The Ethernet controller in
your xSeries 220 and all IBM Netfinity10/100 Ethernet Security Adapters
support 802.1p.
•
The adapter cannot be assigned to an adapter team.
•
If you are setting up VLANs and packet tagging on the same adapter,
802.1p/802.1Q tagging must be enabled on the IBMSet Advanced tab.
If your network infrastructure devices do not support IEEE 802.1p or you are not sure,
you can still define filters and send packets as high priority. While High Priority
Queue (HPQ) does not provide the precise priority levels of 802.1p tagging, it does
assign traffic as either high or low priority and sends high-priority packets first.
Therefore, if there are multiple applications on a system that is sending packets, the
packets from the application with a filter are sent out first. HPQ does not change
network routing, nor does it add any information to the packets.
To assign HPQ, you can specify it using Priority Packet when you create or assign a
filter.
To effectively use HPQ tagging, the adapter cannot be assigned to an adapter team.
Virtual LAN Mode: A virtual LAN (VLAN) is a logical grouping of network devices
that are put together as a LAN, regardless of their physical grouping or collision
domains. Using VLANs increases network performance and improves network
security.
VLANs offer you the ability to group users and devices together into logical
workgroups. This can simplify network administration when you are connecting
clients to servers that are geographically dispersed across a building, campus, or
enterprise network.
Normally, VLANs are configured at the switch, and any computer can be a member of
one VLAN per installed network adapter. Your Ethernet controller supersedes this by
communicating directly with the switch, enabling multiple VLANs on a single
network adapter (up to 64 VLANs).
To set up VLAN membership, your Ethernet controller must be attached to a switch
that has VLAN capability. You also need to use Windows NT 4.0 or later, or Novell
NetWare 4.1x or later.
Notes:
1. Windows NT versions prior to 4.0 do not support VLANs.
2. VLANs require NT 4.0 with Service Pack 3.0 and the NDIS driver hotfix from
Microsoft.
3. In Windows NT, VLANs cannot be implemented on controllers that have been
configured for teaming options. NetWare can support teaming options and
VLANs on the same adapters.
Chapter 5. Installing options
71
To join a VLAN from Windows NT 4.0:
1. Create a VLAN on the switch. Use the parameters that you assign there to join the
VLAN from the server. Refer to your switch documentation for more information.
2. In the Control Panel window, double-click the Network icon.
3. On the Adapters tab, select the adapter that you want to be on the VLAN, and
click Properties.
4. In IBMSet, click Join VLAN. Note that VLANs cannot be assigned to adapters
that are already defined to have an adapter teaming option.
5. Type the VLAN ID and VLAN name. The VLAN ID must match the VLAN ID of
the switch. The ID range is from 1 to 1000. The VLAN name is for information
only and does not need to match the name on the switch.
6. Click Join VLAN. Repeat steps 3 through 5 for each VLAN that you want the
server to join. The VLANs that you add are listed on the Adapters tab.
7. Click Close and restart the computer.
Ethernet port connector
The following table shows the pin-number assignments for the RJ-45 connector. These
assignments apply to both 10BASE-T and 100BASE-TX devices.
Pin
Signal
Pin
Signal
1
+Transmit data
5
Not connected
2
-Transmit data
6
-Receive data
3
+Receive data
7
Not connected
4
Not connected
8
Not connected
Table 11. Ethernet RJ-45 connector pin-number assignments
If you plan to use the Wake on LAN function in the server, you must install a Wake on
LAN-enabled network interface card (NIC adapter) in PCI slot 1, and install the Wake
on LAN cable that comes with the Wake on LAN adapter to connect this adapter to
the system board. You must use a Wake on LAN-enabled adapter as identified in the
xSeries 220 ServerProven list at http://www.ibm.com/pc/compat/. Only PCI slot 1
supports a Wake on LAN-enabled adapter. For additional information on the Wake on
LAN function, adapter, and cables, refer to the documentation that comes with the
Wake on LAN adapter.
72
IBM® xSeries 220 User’s Reference
Chapter 6. Solving problems
This section provides basic troubleshooting information to help you resolve some
common problems that might occur with your server.
If you cannot locate and correct the problem using the information in this section,
refer to “Getting help, service, and information” on page 115 for more information.
Diagnostic tools overview
The following tools are available to help you identify and resolve hardware-related
problems:
•
POST beep codes, error messages, and error logs
The power-on self-test (POST) generates beep codes and messages to indicate
successful test completion or the detection of a problem. See “POST” on page 75
for more information.
•
Diagnostic programs and error messages
The server diagnostic programs are stored in upgradeable read-only memory
(ROM) on the system board. These programs are the primary method of testing
the major components of your server. See “Diagnostic programs and error
messages” on page 87 for more information.
•
Diagnostic LEDs
Your server has light-emitting diodes (LEDs) to help you identify problems with
server components. These LEDs are part of the diagnostics that are built into
your server. Use the illuminated LEDs to identify the failing or incorrectly
installed components. See “Diagnostic LEDs” on page 99 for more information.
•
Troubleshooting charts
These charts list problem symptoms and suggested steps to correct the
problems. See the “Troubleshooting charts” on page 101 for more information.
•
Customized support page
You can create a customized support page that is specific to your hardware,
complete with Frequently Asked Questions, Parts Information, Technical Hints
and Tips, and Downloadable files. In addition, you can choose to receive
electronic mail (e-mail) notifications whenever new information becomes
available about your registered products.
After you register and profile your xSeries products, you can diagnose problems
using the IBM Online Assistant, and you can participate in the IBM discussion
forum. For more detailed information about registering and creating a
customized profile for your IBM products, visit the following addresses on the
Web:
— http://www.ibm.com/pc/register
— http://www.ibm.com/pc/support
© Copyright IBM Corp. 2000
73
Server Support
Server working
properly?
Yes
Register and profile your server
After you register and profile, you will be able to:
• Diagnose problems using the IBM Online Assistant
• Participate in the IBM discussion forum
• Receive e-mail notifications of technical updates
related to your profiled products
No
Check all cables for loose connections
and verify that all optional devices you
installed are on the Server Proven list.
You can view the Server Proven list at:
Register at: http://www.ibm.com/pc/register
Profile at: http://www.ibm.com/pc/support
http://www.ibm.com/pc/compat
Problem
solved?
Yes
No
You can view a list of
IBM Help Center phone numbers at:
http://www.ibm.com/pc/support
Use the troubleshooting
information provided with
your server to determine
the cause of the problem
and the action to take.
Problem
solved?
Yes
No
Flash the latest levels of BIOS,
service processor, diagnostics,
and RAID code.
You can download this code at:
http://www.ibm.com/pc/support
74
IBM® xSeries 220 User’s Reference
Yes
Problem
solved?
No
Phone an
IBM Help Center
POST
When you turn on the server, it performs a series of tests to check the operation of
server components and some of the options installed in the server. This series of tests
is called the power-on self-test, or POST.
If POST finishes without detecting any problems, a single beep sounds, and the first
window of your operating system or application program appears.
If POST detects a problem, more than one beep sounds, and an error message appears
on your screen. See “POST beep code descriptions” and “POST error messages” on
page 79 for more information.
Notes:
1. If you have a power-on password set, you must type the password and press
Enter, when prompted, before POST will continue.
2. A single problem might cause several error messages. When this occurs, work to
correct the cause of the first error message. After you correct the cause of the first
error message, the other error messages usually will not occur the next time you
run the test.
POST beep code descriptions
Beep codes are sounded in a series of beeps. For example, a 1-2-4 beep code sounds
like one beep, a pause, two consecutive beeps, another pause, and four more
consecutive beeps.
The possible types of beep codes that your server might emit include the following:
No beeps If no beep occurs after your server completes POST, call for service.
Continuous beep
Your startup (boot) microprocessor has failed, or your system board or
speaker subsystem might contain a failing component. If the system
continues through POST with no errors, call for service. If no video appears,
the startup microprocessor has failed; replace the startup microprocessor.
One short beep
One beep indicates that your server successfully completed POST. POST
detected no configuration or functional errors. One beep also occurs after
your server completes POST, if you type an incorrect power-on password.
Two short beeps
POST encountered an error. The Configuration/Setup Utility program will
display additional information; follow the instructions that appear on the
screen. See “POST error messages” on page 79 for descriptions of the text
messages that might appear.
Three short beeps
A system-memory error has occurred. This combination occurs only if the
video basic input/output system (BIOS) cannot display the error message.
Replace the failing memory module.
Chapter 6. Solving problems
75
Repeating short beeps
The system board might contain a failing component, your keyboard might
be defective, or a key on the keyboard might be stuck. Ensure that:
1. Nothing is resting on the keyboard and pressing a key.
2. No key is stuck.
3. The keyboard cable is connected correctly to the keyboard and to the
correct connector on the server.
Running the diagnostic tests can isolate the server component that failed, but
you must have your system serviced. If the error message remains, call for
service.
Note:
If you just connected a new mouse or other pointing device, turn off
the server and disconnect that device. Wait at least 5 seconds; then,
turn on the server. If the error message goes away, replace the device.
One long and one short beep
POST encountered an error on a video adapter. If you are using the integrated
video controller, call for service. If you are using an optional video adapter,
replace the failing video adapter.
One long and two short beeps
A video I/O adapter ROM is not readable, or the video subsystem is
defective. If you hear this beep combination twice, both the system board and
an optional video adapter have failed the test. This beep combination might
also indicate that the system board contains a failing component.
One long and three short beeps
The system-board video subsystem has not detected a monitor connection to
the server. Ensure that the monitor is connected to the server. If the problem
persists, replace the monitor.
Two long and two short beeps
POST does not support the optional video adapter. This beep combination
occurs when you install a video adapter that is incompatible with your server.
Replace the optional video adapter with one that the server supports, or use
the integrated video controller.
76
IBM® xSeries 220 User’s Reference
POST beep codes
Beep code
Description
Action
1-1-2
Microprocessor register test has failed.
1-1-3
CMOS write/read test has failed.
1-1-4
BIOS ROM checksum has failed.
1-2-1
Programmable Interval Timer test has failed.
1-2-2
DMA initialization has failed.
1-2-3
DMA page register write/read test has failed.
1-4-3
Interrupt vector loading test has failed.
2-1-1
Secondary DMA register test has failed.
2-1-2
Primary DMA register test has failed.
2-1-3
Primary interrupt mask register test has failed.
2-1-4
Secondary interrupt mask register test has failed.
2-2-1
Interrupt vector loading has failed.
2-2-2
Keyboard controller test has failed.
2-2-3
CMOS power failure and checksum checks have failed.
2-2-4
CMOS configuration information validation has failed.
2-3-2
Screen memory test has failed.
2-3-3
Screen retrace tests have failed.
2-3-4
Search for video ROM has failed.
2-4-1
Screen test indicates the screen is operable.
3-1-1
Timer tick interrupt test has failed.
3-1-2
Interval timer channel 2 test has failed.
3-1-3
RAM test has failed above address hex 0FFFF.
3-1-4
Time-of-Day clock test has failed.
3-2-1
Serial port test has failed.
3-2-2
Parallel port test has failed.
3-2-4
Comparison of CMOS memory size against actual has
failed.
2-3-1 3-3-2
Call for service.
Screen initialization has failed. I2C bus has failed.
Call for service.
Turn off the
server and then
restart the server.
If the problem
persists, call for
service.
Table 12. POST beep codes
Chapter 6. Solving problems
77
1-2-4
RAM refresh verification has failed.
1-3-1
First 64 Kb RAM test has failed.
1-3-2
First 64 Kb RAM parity test has failed.
3-3-1
A memory size mismatch has occurred.
3-3-3
No memory has been detected in the system.
Reseat the
memory modules
or install a
memory module.
If the problem
persists, call for
service.
Attention: In some memory configurations, the 3-3-3 beep
code might sound during POST followed by a blank screen.
If this occurs, you must restart the server three times to
force the system BIOS to reset the memory connector or
bank of connectors from Disabled to Enabled.
4-4-4
The I2C cable is attached and, the optional systemmanagement adapter is not installed in PCI slot 2 or not
functioning correctly.
1. Turn off the
server.
2. Verify that
the cable is
installed
correctly. If it
is not,
disconnect
the cable and
reconnect it
correctly.
3. Verify that
the optional
systemmanagement
adapter is
installed in
PCI slot 2. If
it is not,
remove the
systemmanagement
adapter from
the slot and
reinstall it in
PCI slot 2.
4. Verify that
the optional
systemmanagement
adapter is
functioning
correctly. If it
is not,
remove it
and call for
service.
If the problem
persists, call for
service.
Table 12. POST beep codes
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IBM® xSeries 220 User’s Reference
POST error messages
The following tables provide information about the POST error messages that can
appear during startup.
POST message
062
Description
The server failed to boot on three consecutive attempts.
All caches are disabled. Repeatedly turning the server on and then off or resetting the server
might cause this problem.
Action:
Start the Configuration/Setup Utility program and verify that all settings are
correct. Use the Cache Control selection in the Advanced Setup menu of the
Configuration/Setup Utility program to enable the caches.
If the problem persists, call for service. When the problem is corrected, be sure to enable the
caches.
101 102 106
An error occurred during the system board and microprocessor test.
Action:
114
Call for service.
An adapter read-only memory (ROM) error occurred.
Action:
Remove the options. If you can start the server without the options installed,
reinstall each option one at a time and retest after each is reinstalled. When an
option fails, replace it.
If you cannot isolate and correct the problem, call for service.
129
An error was detected in the L1 cache of one of the microprocessors.
Action:
1. If you just installed a microprocessor, verify that the microprocessor is installed
and seated correctly.
2. If the problem persists, call for service.
151
A real-time clock (RTC) error occurred.
Action:
161
Call for service.
The real-time clock battery has failed.
Action:
Replace the battery yourself, or call for service.
You can use the server until you replace the battery. However, you must run the
Configuration/Setup Utility program and set the time and date and other custom settings each
time you turn on the server.
Table 13. POST error messages
Chapter 6. Solving problems
79
POST message
162
Description
A change in device configuration occurred. This error occurs under one or more of the following
conditions:
•
A new device has been installed.
•
A device has been moved to a different location or cable connection.
•
A device has been removed or disconnected from a cable.
•
A device is failing and is no longer recognized by the server as being installed.
•
An external device is not turned on.
•
An invalid checksum is detected in the battery-backed memory.
Verify that all external devices are turned on. You must turn on external devices
before turning on the server.
Action:
If you did not add, remove, or change the location of a device, a device is probably failing.
Running the Diagnostic program might isolate the failing device.
If you cannot isolate and correct the problem, call for service.
163
The time of day has not been set.
Set the correct date and time. If the date and time are set correctly and saved, but the
163 error message reappears, call for service.
Action:
You can use the server until the system is serviced, but any application programs that use the date
and time will be affected.
164
A change in the memory configuration occurred. This message might appear after you add or
remove memory.
Note:
The server can be used with decreased memory capacity.
1. If POST error message 289 also occurred, follow the instructions for that error
message first.
Action:
2. If you just installed or removed memory, run the Configuration/Setup Utility
program; then, exit, saving the new configuration settings.
If the message appears again, shut down the server, reseat the memory
modules, and restart the server.
If the problem persists, call for service.
175
A vital product data (VPD) error occurred.
Action:
176 177 178
A security hardware error occurred.
Action:
184
Call for service.
Check for indications that someone has tampered with the server. If no one has
tampered with the server, call for service.
The power-on password information stored in your server has been removed.
Action:
From the Configuration/Setup Utility program main menu, select System Security.
Then, follow the instructions on the screen.
If this information cannot be restored, call for service.
185
A power failure damaged the stored information about the drive-startup sequence.
Action:
From the Configuration/Setup Utility program main menu, select Start Options;
then, follow the instructions on the screen.
If this information cannot be restored, call for service.
Table 13. POST error messages
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IBM® xSeries 220 User’s Reference
POST message
186
Description
A system board or hardware error occurred.
Call for service.
Action:
187
The VPD serial number is not set.
The system serial number is set in the VPD EEPROM at the time of manufacturing.
If the system board has been replaced, the system serial number will be invalid and
should be set. From the main menu of the Configuration/Setup Utility program,
select System Information, then select Product Data.If the problem persists, call for
service.
Action:
188
A vital product data (VPD) error occurred.
Call for service.
Action:
189
An attempt has been made to access the server with invalid passwords. After three incorrect
attempts, the server locks up; that is, the logon data fields are no longer available to the user.
201
An error occurred during the memory controller test. This error can be caused by:
•
Incorrectly installed memory
•
A failing memory module
•
A system board problem
1. If you just installed memory, verify that the new memory is correct for your
server. Also verify that the memory is installed and seated correctly.
Action:
2. If the problem persists, call for service.
229
An error was detected in the L2 cache of one of the microprocessors.
1. If you just installed a microprocessor, verify that the microprocessor is installed
and seated correctly.
Action:
2. If the problem persists, call for service.
289
An error occurred during POST memory tests, and a failing DIMM was disabled.
Note:
You can use the server with decreased memory.
1. If you just installed memory, verify that the new memory is correct for your
server. Also verify that the memory is installed and seated correctly. Start the
Configuration/Setup Utility program, and select Memory Settings from the
Advanced Setup menu to enable the DIMM.
Action:
2. If the problem remains, replace the failing DIMM.
If the problem persists, call for service.
301 303
An error occurred during the keyboard and keyboard controller test. These error messages also
might be accompanied by continuous beeping.
Ensure that:
Action:
1. Nothing is resting on the keyboard and pressing a key.
2. No key is stuck.
3. The keyboard cable is connected correctly to the keyboard and to the correct
connector on the server.
Running the diagnostic tests can isolate the server component that failed, but you must have your
system serviced. If the error message remains, call for service.
Note:
If you just connected a new mouse or other pointing device, turn off the server and
disconnect that device. Wait at least 5 seconds; then, turn on the server. If the error
message goes away, replace the device.
Table 13. POST error messages
Chapter 6. Solving problems
81
POST message
602
Description
Invalid diskette boot record.
1. Replace the diskette.
Action:
2. If the problem persists, make sure that the diskette drive cables are correctly
and securely connected.
3. If the problem remains, replace the diskette drive.
If the problem persists, call for service.
604
An error occurred during a diskette drive test.
1. Verify that the Configuration/Setup Utility program correctly reflects the type
of diskette drive that you have installed.
Action:
2. Run the diagnostic tests. If the diagnostic tests fail, call for service.
662
A diskette drive configuration error occurred.
Action:
If you removed a diskette drive, make sure that the diskette drive setting is correct
in the Configuration/Setup Utility program. If the setting is not correct, change it.
If the problem persists, call for service.
962
A parallel port configuration error occurred.
Action:
If you changed a hardware option, make sure that the parallel port setting is correct
in the Configuration/Setup Utility program. If the setting is not correct, change it.
If the problem persists, call for service.
11xx
An error occurred during the system-board serial port test.
Action:
If you have a modem, serial printer, or other serial device attached to your server,
verify that the serial cable is connected correctly. If it is, use the following
procedure:
1. Turn off the server.
2. Disconnect the serial cable from the serial port.
3. Wait five seconds; then, turn on the server.
If the POST error message does not reappear, either the serial cable or the device is probably
failing. See the documentation that comes with the serial device for additional testing
information.
If the POST error message reappears, call for service.
1162
The serial port configuration conflicts with another device in the system.
Action:
1. Make sure that the IRQ and I/O port assignments needed by the serial port are
available.
2. If all interrupts are being used by adapters, you might need to remove an
adapter to make an interrupt available to the serial port, or force other adapters
to share an interrupt.
1800
A PCI adapter has requested a hardware interrupt that is not available.
Action:
1. Make sure that the PCI adapter and all other adapters are set correctly in the
Configuration/Setup Utility program. If the interrupt resource settings are not
correct, change the settings.
2. If all interrupts are being used by other adapters, you might need to remove an
adapter to make an interrupt available to the PCI adapter, or force other
adapters to share an interrupt.
Table 13. POST error messages
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IBM® xSeries 220 User’s Reference
POST message
1962
Description
No valid startup devices were found. The system cannot find the startup drive or operating
system.
Be sure that the drive you want to start from is in the startup sequence.
Action:
1. Select Start Options from the Configuration/Setup Utility program main
menu. If you are unable to set the startup sequence, call for service.
2. Check the list of startup devices in the Startup device data fields. Is the drive
you want to start from in the startup sequence?
Yes
Exit from this screen; then, select Exit Setup to exit the
Configuration/Setup menu. Go to step 3.
Follow the instructions on the screen to add the drive; then, save the
changes and exit the Configuration/Setup menu. Restart the server.
3. Is an operating system installed?
No
Yes
Turn off the server. Go to step 4.
Install the operating system in your server; then, follow your
operating system instructions to shut down and restart the server.
4. During server startup, watch for messages indicating a hardware problem.
No
If the same error message appears, call for service.
2400
An error occurred during the testing of the video controller on the system board. This error can be
caused by a failing monitor, a failing system board, or a failing video adapter (if one is installed).
Verify that the monitor is connected correctly to the video connector. If the monitor
is connected correctly, call for service.
Action:
2462
A video memory configuration error occurred.
Make sure that the monitor cables are correctly and securely connected to the server.
Action:
If the problem persists, call for service.
5962
An IDE CD-ROM configuration error occurred.
Check the signal and power cable connections to the CD-ROM drive.
Action:
If the problem persists, call for service.
8603
An error occurred during the mouse (pointing device) controller test. The addition or removal of
a mouse, or a failing system board can cause this error.
Note:
This error also can occur if electrical power was lost for a very brief period and then
restored. In this case, turn off the server for at least 5 seconds; then, turn it back on.
Action:
Ensure that the keyboard and mouse (pointing device) are attached to the correct
connectors. If they are connected correctly, use the following procedure:
1. Turn off the server.
2. Disconnect the mouse from the server.
3. Turn on the server.
If the POST error message does not reappear, the mouse is probably failing. See the
documentation that comes with the mouse for additional testing information. If the problem
remains, replace the mouse or pointing device.
If the POST error message reappears, run the diagnostic tests to isolate the problem. If the
diagnostic tests do not find a problem and the POST error message remains, call for service.
Table 13. POST error messages
Chapter 6. Solving problems
83
POST message
00012000
Description
Processor machine check.
1. Update the system BIOS.
Action:
2. If the problem persists, replace the microprocessor.
00019501
Processor 1 is not functioning.
Action:
Replace microprocessor 1.
If the problem persists, call for service.
00019502
Processor 2 is not functioning.
Action:
Replace microprocessor 2.
If the problem persists, call for service.
00019701
Processor 1 failed the built-in self-test.
Action:
Replace microprocessor 1.
If the problem persists, call for service.
00019702
Processor 2 failed the built-in self-test.
Action:
Replace microprocessor 2.
If the problem persists, call for service.
00180100
A PCI adapter has requested memory resources that are not available.
1. Make sure that the PCI adapter and all other adapters are set correctly in the
Configuration/Setup Utility program. If the memory resource settings are not
correct, change the settings.
Action:
2. If all memory resources are being used, you might need to remove an adapter
to make memory available to the PCI adapter. Disabling the adapter BIOS on
the adapter might correct the error. Refer to the documentation provided with
the adapter.
00180200
A PCI adapter has requested an I/O address that is not available, or the PCI adapter might be
defective.
1. Make sure that the I/O address for the PCI adapter and all other adapters are
set correctly in the Configuration/Setup Utility program.
Action:
2. If the I/O port resource settings are correct, the PCI adapter might be defective.
Call for service.
00180300
A PCI adapter has requested a memory address that is not available, or the PCI adapter might be
defective.
1. Make sure that the memory address for all other adapters are set correctly in
the Configuration/Setup Utility program. If the memory resource settings are
not correct, change the settings.
Action:
2. If the memory resource settings are correct, the PCI adapter might be defective.
Call for service.
00180400
A PCI adapter has requested a memory address that is not available.
Action:
If all memory addresses are being used, you might need to remove an adapter to
make memory address space available to the PCI adapter. Disabling the adapter
BIOS on the adapter might correct the error. Refer to the documentation provided
with the adapter.
Table 13. POST error messages
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IBM® xSeries 220 User’s Reference
POST message
00180500
Description
A PCI adapter ROM error occurred.
Action:
Remove the PCI adapters. If you can start the server without the adapters, reinstall
each adapter one at a time and retest after each is reinstalled. When an adapter fails,
replace it.
If you cannot isolate and correct the problem, call for service.
00180600
A PCI-to-PCI bridge error occurred. More than one PCI bus tried to access memory below 1 MB.
Action:
Remove the PCI adapter that has the PCI bridge. If you can start the server without
the adapter, reinstall and retest the adapter. If the adapter fails, replace it.
If you cannot isolate and correct the problem, call for service.
00180700
xxxxyyyy Planar PCI device does not respond or disabled by user. (Where xxxx is the PCI vendor
ID and yyyy is the PCI device ID.)
Action:
00180800
Start the Configuration/Setup Utility program, select Devices and I/O Ports, and
make sure that the device is enabled. If the problem persists, call for service.
An unsupported PCI device is installed.
Action:
Remove the PCI adapters. If you can start the server without the adapters, reinstall
each adapter one at a time and retest after each is reinstalled. When an adapter fails,
replace it.
If the problem persists, call for service.
00181000
PCI error.
Action:
Remove the PCI adapters. If you can start the server without the adapters, reinstall
each adapter one at a time and retest after each is reinstalled. When an adapter fails,
replace it.
If the problem persists, call for service.
01295085
The ECC checking hardware test failed.
Action:
01298001
No update data is available for processor 1.
Action:
01298002
Update the system BIOS to a level that supports the microprocessors installed in the
server.
Microprocessor speed mismatch.
Action:
I9990301
Update the system BIOS to a level that supports the microprocessors installed in the
server.
The update data for processor 2 is incorrect.
Action:
01298200
Update the system BIOS to a level that supports the microprocessors installed in the
server.
The update data for processor 1 is incorrect.
Action:
01298102
Update the system BIOS to a level that supports the microprocessors installed in the
server.
No update data is available for processor 2.
Action:
01298101
Call for service.
The microprocessors installed do not run at the same speed; install microprocessors
with identical speeds.
A hard disk drive error occurred.
Action:
Call for service.
Table 13. POST error messages
Chapter 6. Solving problems
85
POST message
Description
POST could not find an operating system.
I9990305
Install an operating system. If you have already installed the operating system,
check the drive startup sequence. If the drive sequence is correct, run the diagnostic
tests to verify that the hard disk drive is functioning correctly. If there is a problem
with the hard disk drive (such as a bad sector), you might need to reinstall the
operating system.
Action:
If you cannot reinstall the operating system, call for service.
I9990650
AC power has been restored.
No action is required. This message appears each time AC power is restored to the
server after an AC power loss.
Action:
Other Numbers
POST found an error.
Follow the instructions on the screen.
Action:
Table 13. POST error messages
POST error log
The POST error log contains the three most recent error codes and messages that the
system generated during POST.
To view the contents of this error log, start the Configuration/Setup Utility program;
then, select Error Logs from the main menu.
Small computer system interface messages
The following table lists actions to take if you receive a SCSI error message.
Note:
If your server does not have a hard disk drive, ignore any message that
indicates that the BIOS is not installed.
You will get these messages only when running the SCSISelect Utility.
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IBM® xSeries 220 User’s Reference
Table 14. SCSI messages
SCSI Messages
All
Description
One or more of the following might be causing the problem.
•
A failing SCSI device (adapter, drive, controller)
•
An improper SCSI configuration
•
Duplicate SCSI IDs in the same SCSI chain
•
An improperly installed SCSI terminator
•
A defective SCSI terminator
•
An improperly installed cable
•
A defective cable
Action:
Verify that:
•
The external SCSI devices are turned on. External SCSI devices must
be turned on before the server.
•
The cables for all external SCSI devices are connected correctly.
•
The last device in each SCSI chain is terminated properly.
•
The SCSI devices are configured correctly.
If the above items are correct, run the diagnostic programs to obtain
additional information about the failing device. If the error remains or
recurs, call for service.
Diagnostic programs and error messages
The server diagnostic programs are stored in upgradeable read-only memory (ROM)
on the system board. These programs are the primary method of testing the major
components of your server.
Diagnostic error messages indicate that a problem exists; they are not intended to be
used to identify a failing part. Troubleshooting and servicing of complex problems
that are indicated by error messages should be performed by trained service
personnel.
Sometimes the first error to occur causes additional errors. In this case, the server
displays more than one error message. Always follow the suggested action
instructions for the first error message that appears.
The following sections contain the error codes that might appear in the detailed test
log and summary log when running the diagnostic programs.
The error code format is as follows:
fff-ttt-iii-date-cc-text message
where:
fff
is the three-digit function code that indicates the function being tested when
the error occurred. For example, function code 089 is for the microprocessor.
ttt
is the three-digit failure code that indicates the exact test failure that was
encountered. (These codes are for trained service personnel and are described
in the Hardware Maintenance Manual.)
Chapter 6. Solving problems
87
iii
is the three-digit device ID. (These codes are for trained service personnel and
are described in the Hardware Maintenance Manual.)
date
is the date that the diagnostic test was run and the error was recorded.
cc
is the check digit that is used to verify the validity of the information.
text message
is the diagnostic message that indicates the reason for the problem.
Text messages
The diagnostic text message format is as follows:
Function name: Result (test specific string)
where:
Function name
is the name of the function being tested when the error occurred. This
corresponds to the function code (fff) given in the previous list.
Result can be one of the following:
Passed This result occurs when the diagnostic test completes without any
errors.
Failed This result occurs when the diagnostic test discovers an error.
User Aborted
This result occurs when you stop the diagnostic test before it is
complete.
Not Applicable
This result occurs when you specify a diagnostic test for a device that
is not present.
Aborted This result occurs when the test could not proceed because of the
system configuration.
Warning This result occurs when a possible problem is reported during the
diagnostic test, such as when a device that is to be tested is not
installed.
Test Specific String
This is additional information that you can use to analyze the problem.
Starting the diagnostic programs
You can press F1 while running the diagnostic programs to obtain Help information.
You also can press F1 from within a help screen to obtain online documentation from
which you can select different categories. To exit from the Help information and
return to where you left off, press Esc.
To start the diagnostic programs:
1. Turn on the server and watch the screen.
2. When the message F2 for Diagnostics appears, press F2.
3. Type in the appropriate password; then, press Enter.
4. Select either Extended or Basic from the top of the screen.
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IBM® xSeries 220 User’s Reference
5. When the Diagnostic Programs screen appears, select the test you want to run
from the list that appears; then, follow the instructions on the screen.
Notes:
a. If the server stops during testing and you cannot continue, restart the server
and try running the diagnostic programs again. If the problem persists, call
for service.
b. The keyboard and mouse (pointing device) tests assume that a keyboard and
mouse are attached to the server.
c. If you run the diagnostic programs with no mouse attached to your server,
you will not be able to navigate between test categories using the Next Cat
and Prev Cat buttons. All other functions provided by mouse-selectable
buttons are also available using the function keys.
d. You can test the USB keyboard by using the regular keyboard test. The
regular mouse test can test a USB mouse. Also, you can run the USB interface
test only if there are no USB devices attached.
e. You can view server configuration information (such as system configuration,
memory contents, interrupt request (IRQ) use, direct memory access (DMA)
use, device drivers, and so on) by selecting Hardware Info from the top of the
screen.
When the tests have completed, you can view the Test Log by selecting Utility from
the top of the screen.
If the hardware checks out OK but the problem persists during normal server
operations, a software error might be the cause. If you suspect a software problem,
refer to the information that comes with the software package.
Viewing the test log
The test log will not contain any information until after the diagnostic program has
run.
Note:
If you already are running the diagnostic programs, begin with step 3.
To view the test log:
1. Turn on the server and watch the screen.
If the server is on, shut down your operating system and restart the server.
2. When the message F2 for Diagnostics appears, press F2.
If a power-on password is set, the server prompts you for it. Type in the
appropriate password; then, press Enter.
3. When the Diagnostic Programs screen appears, select Utility from the top of the
screen.
4. Select View Test Log from the list that appears; then, follow the instructions on
the screen.
The system maintains the test-log data while the server is powered on. When you
turn off the power to the server, the test log is cleared.
Chapter 6. Solving problems
89
Diagnostic error message tables
The following tables provide descriptions of the error messages that might appear
when you run the diagnostic programs.
Attention: If diagnostic error messages appear that are not listed in the following
tables, make sure that your server has the latest levels of BIOS, ServeRAID, and
diagnostics microcode installed.
Code
001
Function
Core system
Result
Failed
Text message
Processor board, ECC Test
Action
Call for service.
System board
005
Video port
Processor and system boards
011
Serial port
Integrated serial port
014
Parallel port
Integrated parallel port
015
USB interface
Aborted
Can NOT test USB interface while it is in use.
Note:
If you have a USB keyboard or mouse
attached, you cannot run the diagnostic
program for the USB interface.
1. Turn off the server.
2. Replace the USB
keyboard and
mouse with a
standard keyboard
and mouse.
3. Turn on the server.
4. Run the diagnostic
test again.
5. If the test still
aborts with no USB
devices attached,
follow Failed action
below.
Failed
System board
Call for service.
020
PCI interface
Failed
System board
Call for service.
030
SCSI interface
Failed
SCSI adapter in slot n failed register/counter/ power
test
Refer to the information
provided with the
adapter for instructions.
(where n is the slot number of the failing adapter)
If the problem persists,
call for service.
SCSI controller on system board failed
register/counter/power test
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IBM® xSeries 220 User’s Reference
Call for service.
Code
035
Function
ServeRAID
Result
Text message
Action
Aborted
Test setup error: No ServeRAID adapter found on
system board or PCI bus
Make sure that the
ServeRAID adapter is
properly installed. If the
problem remains,
replace the ServeRAID
adapter. If the problem
persists, call for service.
Failed
Adapter in slot n; adapter/drive configuration error
Run the ServeRAID
Configuration Utility.
(where n is the slot number of the failing adapter)
Adapter in slot n; internal error
(where n is the slot number of the failing adapter)
If the problem remains,
replace the ServeRAID
adapter in slot n.
Logical drive m on adapter in slot n
(where m is the number of the failing logical drive
and n is the slot number of the adapter)
If the problem persists,
call for service.
On system board; internal error
Run the ServeRAID
Configuration Utility.
On system board; adapter/drive configuration error
Logical drive on system board adapter
If the problem persists,
call for service.
Adapter in slot n; memory allocation error
Call for service.
(where n is the slot number of the failing adapter)
On system board; memory allocation error
On system board; PCI configuration error
On system board; POST error
Adapter in slot n; POST error
(where n is the slot number of the failing adapter)
Adapter in slot n; PCI configuration error
Replace the ServeRAID
adapter in slot n. If the
problem persists, call for
service.
(where n is the slot number of the failing adapter)
(where n is the slot number of the adapter and m is
the SCSI ID of the drive)
Check the cable and
power connections on
the drive. If the problem
persists, call for service.
Voltage sensed by the system is out of range
Call for service.
SCSI drive on adapter in slot n, SCSI ID m
075
Power supply
Failed
Chapter 6. Solving problems
91
Code
089
Function
Microprocessor
Result
Failed
Text message
Invalid microprocessor in slot xyz or BIOS setup
problem
(where xyz identifies the microprocessor that is
causing the error message)
Processor in socket id xyz is installed but not
functioning
(where xyz identifies the microprocessor that is
causing the error message)
Action
1. Check the system
error log for the
related error
messages.
2. If your server does
not have the latest
level BIOS
installed, update
the BIOS.
3. If the problem
remains, replace the
xyz microprocessor
and run the test
again.
If the problem persists,
call for service.
Microprocessor in socket id xyz
(where xyz identifies the microprocessor that is
causing the error message)
1. Reseat the
microprocessor.
2. If the problem
remains, replace the
microprocessor.
If the problem persists,
call for service.
Processor in socket id xyz is defective
(where xyz identifies the microprocessor that is
causing the error message)
Test setup error: Application microprocessor not
installed or BIOS setup problem
Replace the
microprocessor.
If the problem persists,
call for service.
1. Verify that the
Application
microprocessor is
installed and seated
correctly.
2. If your server does
not have the latest
level BIOS
installed, update
the BIOS.
3. If the problem
remains, replace the
application
microprocessor and
run the test again.
If the problem persists,
call for service.
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IBM® xSeries 220 User’s Reference
Code
Function
Microprocessor
Result
Failed
Text message
Action
VRM corresponding to Microprocessor in socket xyz
is defective
(where xyz identifies the microprocessor whose VRM
is causing the error message)
VRM corresponding to Microprocessor in socket id
xyz is not installed
(where xyz identifies the microprocessor whose VRM
is causing the error message)
175
System thermal
Failed
Fan # n
Replace the VRM.
If the problem remains,
call for service.
Install a VRM.
If the problem persists,
call for service.
Replace the indicated
fan.
(where n is the number of the failing fan)
Temperature sensed on processor board is out of
range
Call for service.
Call for service.
180
Status display
Failed
Any failure message
201
System memory
Failed
DIMMs in location DIMM n
1. Reseat the failing
DIMM.
(where n is the number of the socket that contains the
failing DIMM)
2. If the problem
remains, replace the
DIMM.
If the problem
persists, call for
service.
Test setup error: Corrupt BIOS in ROM
Test setup error: Corrupt DMI BIOS, information in
BIOS is not as expected
If your server does not
have the latest level
BIOS installed, update
the BIOS to the latest
level.
If the problem persists,
call for service.
Chapter 6. Solving problems
93
Code
202
Function
Result
System cache
Aborted
Text message
Action
Test setup error: BIOS cannot access VPD information If your server does not
have the latest level
Test setup error: Corrupt DMI BIOS. Information in
BIOS installed, update
BIOS is not as expected
the BIOS to the latest
level and run the
diagnostic program
again.
If the problem persists,
call for service.
Test setup error: No L2 cache detected on
microprocessor socket id xyz or BIOS setup problem
(where xyz identifies the microprocessor that is
causing the error message)
Test setup error: Unknown hardware problem
associated with microprocessor in socket id xyz.
(where xyz identifies the microprocessor that is
causing the error message)
1. If your server does
not have the latest
level BIOS
installed, update
the BIOS to the
latest level
2. Run the diagnostic
program again.
3. If the problem
remains, replace the
failing processor.
If the problem persists,
call for service.
Failed
Microprocessor in socket ID xyz
(where xyz identifies the microprocessor that is
causing the error message)
1. Reseat the
identified
microprocessor.
2. If the problem
remains, replace the
microprocessor.
If the problem persists,
call for service.
Warning
Test setup error: Cache is disabled. Use system setup
to enable before retrying the test
Use the Cache Control
choice from the
Advanced Setup menu
to enable the cache.
If the problem persists,
call for service.
206
Diskette drive
Failed
Internal diskette drive bay
Call for service.
215
CD-ROM
Failed
On system board.
Call for service.
Aborted
The CD-ROM drive is not present.
Verify that the cables are
properly connected to
the CD-ROM drive. If
the problem persists,
call for service.
Failed
BIOS drive # n (where n is the drive bay number)
Call for service.
217
94
Hard disk drive
IBM® xSeries 220 User’s Reference
Code
264
Function
Magnetic tape
drive
Result
Aborted
Text message
Action
Test setup error: No tape drive found
Check the cable and
power connections to
the drive.
Refer to the information
that is provided with the
tape drive.
If the problem persists,
call for service.
Failed
The load/mount test failed for device n on adapter m
(where n is the number of the device and m is the
adapter number)
The Self-diagnostic failed for device n on adapter m.
(where n is the number of the device and m is the
adapter number)
The unload/eject test failed for device n on adapter m
(where n is the number of the device and m is the
adapter number)
Refer to the information
provided with the tape
drive.
If the problem persists,
call for service.
Note:
The push
button test is
applicable only
to SCSI tape
drives that
have a push
button.
The unload/eject push button test failed for device n
on adapter m
(where n is the number of the device and m is the
adapter number)
The Read/Write Self-diagnostic failed for device n on
adapter m
(where n is the number of the device and m is the
adapter number)
Insert a new tape
cartridge; then, run the
diagnostic test again.
Refer to the information
that is provided with the
tape drive.
If the problem persists,
call for service.
301
Keyboard
Failed
On system board keyboard test failed
1. Verify that the
keyboard cable is
connected.
2. If the problem
remains, replace the
keyboard cable.
If the problem persists,
call for service.
302
Mouse
305
Video monitor
Failed
On system board pointing device test failed.
Replace the pointing
device. If the problem
persists, call for service.
Any message
Refer to the information
that came with the
monitor.
Chapter 6. Solving problems
95
Code
405
415
Function
Ethernet
Analog/digital
modem
Result
Failed
Not
applicable
Text message
In PCI slot n
Action
(where n is the PCI slot number in which the failing
Ethernet adapter is installed)
Replace the Ethernet
adapter in slot n. If the
problem persists, call for
service.
On system board
Call for service.
No modem was detected
1. Verify that the
modem is properly
attached to the
server.
2. If the problem
remains, replace the
modem.
If the problem persists,
call for service.
PCI modem detected but not enabled
1. Change the
configuration to
enable the modem.
2. If the problem
remains, replace the
modem.
If the problem persists,
call for service.
Failed
Modem reset failed
Replace the modem.
If the problem persists,
call for service.
No dialtone detected
1. Make sure that the
phone line attached
to the modem has a
dial tone. (Connect
a phone to the line
and listen, if
necessary.) If there
is no tone, have the
phone line serviced.
2. If the problem
remains, replace the
modem.
If the problem persists,
call for service.
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IBM® xSeries 220 User’s Reference
Recovering the BIOS code
If the BIOS code has become damaged, such as from a power failure during a flash
update, you can recover the BIOS code using the flash ROM page-swap jumper (J38)
and a BIOS flash diskette.
Note:
You can obtain a BIOS flash diskette from one of the following sources:
•
Use the ServerGuide program to make a BIOS flash diskette.
•
Download a BIOS flash diskette from the World Wide Web. Go to
http://www.ibm.com/pc/support/, select IBM Server Support, and
make the selections for your server.
•
Contact your IBM service representative.
The flash memory of your server consists of a primary page and a backup page. The
J38 jumper controls which page is used to start the server. If the BIOS code in the
primary page is damaged, you can use the backup page to start the server; then, start
the BIOS flash diskette to restore the BIOS code to the primary page.
To recover the BIOS code, do the following:
1. Turn off the server and peripheral devices and disconnect all external cables and
power cords; then, remove the cover.
2. Locate jumper J38 on the system board.
Switch block
Flash ROM
page-swap
jumper (J38)
3. Move J38 to the "lo" setting (pins 2 and 3) to enable BIOS recovery mode.
4. Reconnect all external cables and power cords and turn on the peripheral devices.
5. Insert the BIOS flash diskette into the diskette drive.
6. Restart the server. The system begins the power-on self-test (POST).
7. Select 1 - Update POST/BIOS from the menu that contains various flash (update)
options.
8. When prompted as to whether you want to save the current code to a diskette,
press N.
9. When prompted to choose a language, select a language (from 0 to 7) and press
Enter to accept your choice.
10. Do not restart your system at this time.
11. Remove the BIOS flash diskette from the diskette drive.
Chapter 6. Solving problems
97
12. Turn off the server.
13. Move jumper J38 to the "hi" setting (pins 1 and 2) to return to normal startup
mode.
14. Restart the server.
Identifying problems using status LEDs
Your server has LEDs to help you identify problems with some server components.
These LEDs are part of the diagnostics that are built into the server. Use the
illuminated LEDs to identify the failing or incorrectly installed components.
Front panel and system board LEDs
The system error LED is on the front panel inside the server. All of the remaining error
LEDs are on the system board, adjacent to the failing components. See “Diagnostic
LEDs” on page 99 for information on identifying problems using these LEDs.
The meanings of these LEDs are as follows:
CPU 1
Microprocessor number 1 (connector U12) fault
CPU 2
Microprocessor number 2 (connector U11) fault
Fan 1
Fan number 1 (connector J10) failure (see note 1)
Fan 2
Fan number 2 (connector J18) failure (see note 1)
Fan 3
Fan number 3 (connector J22) failure (see note 1)
DIMM 1
DIMM number 1 (connector DIMM 1) fault
DIMM 2
DIMM number 2 (connector DIMM 2) fault
DIMM 3
DIMM number 3 (connector DIMM 3) fault
DIMM 4
DIMM number 4 (connector DIMM 4) fault
VRM 1
Microprocessor VRM number 1 (connector J42) fault
(see note 1)
VRM 2
Microprocessor VRM number 2 (connector J12) fault
(see note 1)
Notes:
1. The fan and VRM LEDs will illuminate only if the optional system-management
adapter is installed in the server.
2. The server does not support user-replaceable power supplies or fans.
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IBM® xSeries 220 User’s Reference
Diagnostic LEDs
You can use the diagnostic LEDs built into your server to quickly identify the type of
system error that occurred. Your server is designed so that LEDs remain illuminated
when the server shuts down, as long as the power supplies are operating properly.
This feature helps you to isolate the problem if an error causes the server to shut
down.
Error LED (on the
system board or
front panel)
On
System board or
front panel LED
on
None
The system error log is 75% or more
full or a Predictive Failure Analysis
(PFA) alert was logged.
DIMM 1, DIMM 2,
DIMM 3, or
DIMM 4 (system
board)
A memory error occurred.
CPU 1 or CPU 2
(system board)
One of the microprocessors has failed,
or a microprocessor is installed
incorrectly.
A system error
was detected.
Check to see
which of the LEDs
on the system
board are on.
On
On
Cause
Action
Check the system error log and
correct any problems. See “Choices
available from the
Configuration/Setup main menu” on
page 12 for information about
clearing the error log. Disconnecting
the server from all power sources for
at least 20 seconds will turn off the
system error LED.
1. Check the DIMM error LEDs on
the system board.
2. Replace the DIMM indicated by
the lit DIMM error LED.
1. Check the microprocessor error
LEDs on the system board. If a
microprocessor error LED is on
for a microprocessor connector
that has a terminator card
installed instead of a
microprocessor, the
microprocessors are not installed
in the correct order. See
“Installing and removing a
microprocessor” on page 54 for
information about the correct
order for installing
microprocessors. Otherwise,
continue with the next step.
2. Turn off the server, reseat the
microprocessor indicated by the
lit microprocessor error LED, and
restart the server.
3. If the problem persists, replace
the microprocessor.
If the problem persists, have the
system serviced.
On
Fan 1, Fan 2, or
Fan 3 (system
board)
One of the fans has failed or is
operating too slowly.
The LED on the failing fan will be lit.
Contact an IBM service technician to
replace the fan.
Table 15. Diagnostic LEDs
Chapter 6. Solving problems
99
Error LED (on the
system board or
front panel)
On
System board or
front panel LED
on
Cause
Action
VRM 1 or VRM 2
(system board)
One of the microprocessor VRMs has
failed, or a microprocessor VRM is
installed in the wrong connector.
1. Check the microprocessor VRM
error LEDs on the system board.
If a microprocessor VRM error
LED is on for a microprocessor
VRM connector that has a
terminator card installed instead
of a microprocessor, the
microprocessor VRMs are not
installed in the correct order. See
“Installing and removing a
microprocessor” on page 54 for
information about the correct
order for installing
microprocessor VRMs.
Otherwise, continue with the
next step.
2. Turn off the server, reseat the
microprocessor VRM indicated
by the lit microprocessor VRM
error LED, and restart the server.
3. If the problem persists, replace
the microprocessor VRM.
If the problem persists, have the
system serviced.
On
System error
(front panel)
The diagnostic LEDs have detected a
system error.
1. Check the error LEDs on the
system board to locate the failing
or incorrectly installed
component.
2. Follow the instructions in this
table for replacing the failing
component or removing and
reinstalling the incorrectly
installed component.
If the problem persists, have the
system serviced.
Off
None
Table 15. Diagnostic LEDs
100
IBM® xSeries 220 User’s Reference
The diagnostic LEDs have not
detected a system error.
None
Troubleshooting charts
You can use the troubleshooting charts in this section to find solutions to problems
that have definite symptoms.
Attention: If diagnostic error messages appear that are not listed in the following
tables, make sure that your server has the latest levels of BIOS, ServeRAID, and
diagnostics microcode installed.
See “Starting the diagnostic programs” on page 88 to test the server. If you have run
the diagnostic test programs or if running the tests does not reveal the problem, call
for service.
Look for the symptom in the left column of the chart. Instructions and probable
solutions to the problem are in the right column. If you have just added new software
or a new option and your server is not working, do the following before using the
troubleshooting charts:
•
Remove the software or device that you just added.
•
Run the diagnostic tests to determine if your server is running correctly.
•
Reinstall the new software or new device.
Device
CD-ROM drive
CD-ROM drive is not
recognized.
Suggested action
Verify that:
1. The primary IDE channel is enabled in the Configuration/Setup Utility
program.
2. All cables and jumpers are installed correctly.
3. The correct device driver is installed for the CD-ROM drive.
Diskette drive
Diskette drive in-use light stays
on, or the system bypasses the
diskette drive.
If there is a diskette in the drive, verify that:
1. The diskette drive is enabled in the Configuration/Setup Utility program.
2. The diskette is good and not damaged. (Try another diskette if you have one.)
3. The diskette contains the necessary files to start the server.
4. Your software program is OK.
If the diskette drive in-use light stays on, or the system continues to bypass the
diskette drive, call for service.
Expansion enclosure problems Verify that:
The SCSI expansion enclosure
used to work, but does not
work now.
1. The cables for all external SCSI options are connected correctly.
2. The last option in each SCSI chain, or the end of the SCSI cable, is terminated
correctly.
3. Any external SCSI option is turned on. You must turn on an external SCSI option
before turning on the server.
For more information, see your SCSI and expansion enclosure documentation.
General problems
Call for service.
Problems such as broken cover
locks or indicator lights not
working.
Table 16. Troubleshooting charts
Chapter 6. Solving problems
101
Device
Intermittent problems
A problem occurs only
occasionally and is difficult to
detect.
Suggested action
Verify that:
1. All cables and cords are connected securely to the rear of the server and attached
options.
2. When the server is turned on, air is flowing from the rear of the server at the fan
grill. If there is no airflow, the fan is not working. This causes the server to
overheat and shut down.
3. Ensure that the SCSI bus and devices are configured correctly and that the last
external device in each SCSI chain is terminated correctly.
If the items above are correct, call for service.
Keyboard, mouse, or pointingdevice problems
1. Make sure that the keyboard cable is properly connected to the server.
All or some keys on the
keyboard do not work.
3. Try using another keyboard.
2. Make sure that the server and the monitor are turned on.
If the items above are correct, call for service.
The mouse or pointing device
does not work.
1. Verify that the mouse or pointing-device cable is securely connected and the
device drivers are installed correctly.
2. Try using another mouse or pointing device.
If the problem remains, call for service.
Memory problems
The amount of memory
displayed is less than the
amount of memory installed.
Verify that:
1. The memory modules are seated properly.
2. You have installed the correct type of memory.
3. If you changed the memory, you updated the memory configuration with the
Configuration/Setup Utility program.
4. All banks of memory on the DIMMs are enabled. The server might have
automatically disabled a DIMM bank when it detected a problem, or a DIMM
bank could have been manually disabled.
Look in the POST error log for error message 289:
•
If the DIMM was disabled by a system-management interrupt (SMI), replace
the DIMM.
•
If the DIMM was disabled by the user or by POST:
1. Start the Configuration/Setup Utility program.
2. Enable the DIMM.
3. Save the configuration and restart the server.
•
If you continue to get this error, replace the DIMM.
If the problem persists, call for service.
Microprocessor problems
The server emits a continuous
tone during POST.
The startup (boot) microprocessor is not working properly.
Verify that the startup microprocessor is seated properly. If it is, replace the startup
microprocessor.
If the problem remains, call for service.
Table 16. Troubleshooting charts
102
IBM® xSeries 220 User’s Reference
Device
Monitor problems
The screen is blank.
Suggested action
Verify that:
1. The server power cord is plugged into the server and a working electrical outlet.
2. The monitor cables are connected properly.
3. The monitor is turned on and the Brightness and Contrast controls are adjusted
correctly.
If the items above are correct and the screen remains blank, call for service.
Attention: In some memory configurations, the 3-3-3 beep code might sound during
POST followed by a blank screen. If this occurs and the Boot Fail Count feature in the
Start Options of the Configuration/Setup Utility is set to Enabled (its default setting),
you must restart the server three times to force the system BIOS code to reset the
memory connector or bank of connectors from Disabled to Enabled.
Only the cursor appears.
Call for service.
The monitor works when you
turn on the server, but goes
blank when you start some
application programs.
Verify that:
1. The primary monitor cable is connected to the video port.
2. You installed the necessary device drivers for the applications.
If the items above are correct and the screen remains blank, call for service.
Wavy, unreadable, rolling,
Some IBM monitors have their own self-tests. If you suspect a problem with your
distorted screen, or screen jitter. monitor, refer to the information that comes with the monitor for adjusting and
testing instructions.
If the monitor self-tests show the monitor is OK, consider the location of the monitor.
Magnetic fields around other devices (such as transformers, appliances, fluorescent
lights, and other monitors) can cause screen jitter or wavy, unreadable, rolling, or
distorted screen images. If this happens, turn off the monitor. (Moving a color
monitor while it is turned on might cause screen discoloration.) Then move the
device and the monitor at least 305 mm (12 in.) apart. Turn on the monitor.
Notes:
1. To prevent diskette drive read/write errors, be sure that the distance between
monitors and diskette drives is at least 76 mm (3 in.).
2. Non-IBM monitor cables might cause unpredictable problems.
3. An enhanced monitor cable with additional shielding is available for the 9521
and 9527 monitors. For information about the enhanced monitor cable, see your
IBM reseller or IBM marketing representative.
If the problem remains, call for service.
Wrong characters appear on the
screen.
If the wrong language is displayed, update the BIOS code with the correct language.
If the problem remains, call for service.
Table 16. Troubleshooting charts
Chapter 6. Solving problems
103
Device
Option problems
An IBM option that was just
installed does not work.
Suggested action
Verify that:
1. The option is designed for the server. Refer to the "Server Support" flowchart for
information about obtaining ServerProven™ compatibility information from the
World Wide Web.
2. You followed the installation instructions that came with the option.
3. The option is installed correctly.
4. You have not loosened any other installed options or cables.
5. You updated the configuration information in the Configuration/Setup Utility
program. Whenever memory or an option is changed, you must update the
configuration.
If the problem remains, call for service.
An IBM option that used to
work does not work now.
Verify that all of the option hardware and cable connections are secure.
If the option comes with its own test instructions, use those instructions to test the
option.
If the failing option is a SCSI option, verify that:
1. The cables for all external SCSI options are connected correctly.
2. The last option in each SCSI chain, or the end of the SCSI cable, is terminated
correctly.
3. Any external SCSI option is turned on. You must turn on an external SCSI option
before turning on the server.
If the problem remains, call for service.
Parallel port problems
The number of parallel ports
displayed is less than the
number of parallel ports
installed.
Power problems
The server does not power on.
Verify that:
1. Each port is assigned a unique address.
2. The parallel-port adapter, if you installed one, is seated properly.
If the problem remains, call for service.
Verify that:
1. The power cables are properly connected to the server.
2. The electrical outlet functions properly.
3. The type of memory installed is correct.
4. If you just installed an option, remove it, and restart the server. If the server now
powers on, you might have installed more options than the power supply
supports.
If the problem remains, call for service.
Table 16. Troubleshooting charts
104
IBM® xSeries 220 User’s Reference
Device
Printer problems
The printer does not work.
Suggested action
Verify that:
1. The printer is turned on and is online.
2. The printer signal cable is connected to the correct serial or parallel port on the
server.
Note:
Non-IBM printer cables might cause unpredictable problems.
3. You have assigned the printer port correctly in your operating system or
application program.
4. You have assigned the printer port correctly using the Configuration/Setup
Utility program.
If the items above are correct and the printer still does not work, run the tests
described in the documentation that comes with your printer. If the tests show that
the printer is OK, call for service.
Serial port problems
The number of serial ports
identified by the operating
system is less than the number
of serial ports installed.
Verify that:
1. Each port is assigned a unique address by the Configuration/Setup Utility
program and none of the serial ports are disabled.
Note:
The management C connector is the same as a serial port connector, but
it is used only by the optional system-management adapter, and is not
available for use by the operating system. This port does not appear in
the Configuration/Setup Utility program menus; it can be configured
using the system-management program.
2. The serial-port adapter, if you installed one, is seated properly.
If the problem still exists, call for service.
A serial device does not work.
Verify that:
1. The device is compatible with the server.
2. The serial port is enabled and is assigned a unique address.
3. Make sure that the device is not connected to the management port C.
Note:
The management C connector is the same as a serial port connector, but
it is used only by the optional system-management adapter and is not
available for use by the operating system. This port does not appear in
the Configuration/Setup Utility program menus; it can be configured
using the system-management program.
If the problem still exists, call for service.
Software problem
Suspected software problem.
To determine if problems are caused by the software, verify that:
1. Your server has the minimum memory requirements needed to use the software.
For memory requirements, refer to the information that comes with the software.
Note:
If you have just installed an adapter or memory, you might have a
memory address conflict.
2. The software is designed to operate on your server.
3. Other software works on your server.
4. The software that you are using works on another system.
If you received any error messages when using the software program, refer to the
information that comes with the software for a description of the messages and
solutions to the problem.
If the items above are correct and the problem remains, contact your place of
purchase.
Table 16. Troubleshooting charts
Chapter 6. Solving problems
105
Device
Suggested action
Universal Serial Bus (USB)
port problems
A USB device does not work.
Verify that:
1. You are not trying to use a USB device during POST if you have a standard (nonUSB) keyboard attached to the keyboard port.
Note:
If a standard (non-USB) keyboard is attached to the keyboard port, then
the USB is disabled and no USB device will work during POST.
2. The correct USB device driver is installed.
3. Your operating system supports USB devices.
If the problem still exists, call for service.
Table 16. Troubleshooting charts
Troubleshooting the Ethernet controller
This section provides troubleshooting information for problems that might occur with
the 10/100 Mbps Ethernet controller.
Network connection problems
If the Ethernet controller cannot connect to the network, check the following:
•
Make sure that the cable is installed correctly.
The network cable must be securely attached at all connections. If the cable is
attached but the problem persists, try a different cable.
If you set the Ethernet controller to operate at 100 Mbps, you must use Category
5 cabling.
If you directly connect two workstations (without a hub), or if you are not using
a hub with X ports, use a crossover cable.
To determine whether a hub has an X port, check the port label. If the
label contains an X, the hub has an X port.
Determine if the hub supports auto-negotiation. If not, try configuring the
integrated Ethernet controller manually to match the speed and duplex mode of
the hub.
Check the LAN activity light on the front of the server. The LAN activity light
illuminates when the Ethernet controller sends or receives data over the
Ethernet network. If the LAN activity light is off, make sure that the hub and
network are operating and that the correct device drivers are loaded.
Make sure that you are using the correct device drivers, supplied with your
server.
Check for operating system-specific causes for the problem.
Make sure that the device drivers on the client and server are using the same
protocol.
Test the Ethernet controller.
Note:
•
•
•
•
•
•
How you test the Ethernet controller depends on which operating system you
are using (see the Ethernet controller device driver README file).
Ethernet controller troubleshooting chart
You can use the following troubleshooting chart to find solutions to 10/100 Mbps
Ethernet controller problems that have definite symptoms.
106
IBM® xSeries 220 User’s Reference
Ethernet controller problem
The server stops running
when loading device drivers.
Suggested Action
The PCI BIOS interrupt settings are incorrect.
Check the following:
•
Determine if the interrupt (IRQ) setting assigned to the Ethernet controller is also
assigned to another device in the Configuration/Setup Utility program.
Although interrupt sharing is allowed for PCI devices, some devices do not
function well when they share an interrupt with a dissimilar PCI device. Try
changing the IRQ assigned to the Ethernet controller or the other device. For
example, for NetWare Versions 3 and 4 it is recommended that disk controllers
not share interrupts with LAN controllers.
•
Make sure that you are using the most recent device driver available from the
World Wide Web.
•
Run the network diagnostic program.
If the problem remains, call for service.
The LAN activity light does
not light.
Data is incorrect or sporadic.
The Ethernet controller
stopped working when
another adapter was added
to the server.
Check the following:
•
Make sure that you have loaded the network device drivers.
•
The network might be idle. Try sending data from this workstation.
•
Run diagnostics on the LEDs.
•
The function of this LED can be changed by device driver load parameters. If
necessary, remove any LED parameter settings when you load the device drivers.
Check the following:
•
Make sure that you are using Category 5 cabling when operating the server at 100
Mbps.
•
Make sure that the cables do not run close to noise-inducing sources like
fluorescent lights.
Check the following:
•
Make sure that the cable is connected to the Ethernet controller.
•
Make sure that your PCI system BIOS code is current.
•
Reseat the adapter.
•
Determine if the interrupt (IRQ) setting assigned to the Ethernet adapter is also
assigned to another device in the Configuration/Setup Utility program.
Although interrupt sharing is allowed for PCI devices, some devices do not
function well when they share an interrupt with a dissimilar PCI device. Try
changing the IRQ assigned to the Ethernet adapter or the other device.
If the problem remains, call for service.
The Ethernet controller
stopped working without
apparent cause.
Check the following:
•
Run diagnostics for the Ethernet controller.
•
Try a different connector on the hub.
•
Reinstall the device drivers. Refer to your operating-system documentation and
to the ServerGuide information.
If the problem remains, call for service.
Table 17. Ethernet troubleshooting chart
Chapter 6. Solving problems
107
Ethernet controller messages
The integrated Ethernet controller might display messages from the following device
drivers:
•
•
Novell™ NetWare™ or IntraNetWare Server ODI
NDIS Adapter for level 4.0 (Windows NT)
Novell NetWare or IntraNetWare server ODI
driver teaming messages
This section provides explanations of the error messages for the Novell NetWare or
IntraNetWare server ODI driver, and suggested actions to resolve each problem.
Message
Description
Couldn’t allocate resources
Explanation: An unknown error has occurred when trying to allocate needed
resources for the AFT Module.
Action:
•
Check the server configuration. If the problem persists, contact your
network supplier.
•
Verify that the Ethernet controller is enabled. If the Ethernet controller is
enabled, run the diagnostic programs.
AFT group for primary adapter in slot
nnn already exists.
Explanation: An attempt was made to rebind an adapter already in an AFT
group.
Action: Check the AFT slot numbers for existing AFT teams. If the problem
persists, contact your network supplier.
Error locating DCT addresses in
internal table. Make sure that you
have loaded LAN drivers after
loading AFT.NLM.
Explanation: The bind command was entered prior to loading the device
driver. The device driver must be loaded after loading AFT.NLM but before
any bind command can be issued.
Action: Load the driver for the supported adapter and try loading the AFT
module again. If the problem persists, contact your network supplier.
Insufficient number of arguments
specified.
Explanation: The appropriate or expected number of parameters was not
entered in a command.
Action: Check the parameters required for the given command. If the problem
persists, contact your network supplier.
Duplicate slot numbers detected.
Explanation: An attempt has been made to bind the same slot number more
than once.
Action: Check the slot numbers entered during the bind. Adapter slot numbers
must be valid and unique. If the problem persists, contact your network
supplier.
’Xxx’ is not supported for AFT team.
Explanation: A bind command has been issued for adapters not supported by
AFT.NLM.
Action: Make sure that you attempt to bind only adapters supported by
AFT.NLM.
Primary and Secondary adapters do
not match. AFT group is not created.
Explanation: A bind command was entered for an adapter team that is a
combination of server and client adapters. An AFT team must be a grouping of
the same classification of adapter.
Action: Verify that all the adapters bound in a team are of the same
classification.
Table 18. NetWare driver messages for the Ethernet controller
108
IBM® xSeries 220 User’s Reference
Requested number of Secondary
cards are not found.
Explanation: The number of adapters specified in the bind command could not
be located.
Action: Verify the numbers and slot locations of the adapters to be bound. If
the problem persists, contact your network supplier.
Failed to create AFT group. Make
Explanation: Binding of protocol failed. Protocol is either not bound to any
sure that the drivers for supported
adapter or is bound to more than one adapter in the group.
adapters are loaded, primary adapter Action: Ensure that the protocol is bound to only adapter in an AFT team.
is bound to protocols, and secondary
adapter is not bound to any protocols.
Error identifying slot numbers for the
specified board names.
Explanation: The mapping between the board name entered and the slot
number for an adapter could not be established.
Action: Check the board name for the adapter before issuing the bind
command. If the problem persists, contact your network supplier.
Can’t unbind specified slot from AFT
group. Make sure that the slot you
specified is for the primary adapter in
an AFT group.
Explanation: The number entered in the unbind command was not the
primary adapter in an AFT group.
Action: Reissue the unbind command and specify the slot number for the
primary adapter.
LAN adapter at slot nnnn (Port 0xaa)
failed to reset. Check the state of the
adapter.
Explanation: The adapter that you specified could not be initialized.
Action:
1. Load the driver for the supported adapter.
2. Check that the adapter is seated properly in the slot and try loading the
AFT module again.
If the problem persists, contact your network supplier.
AFT is not supported on this version
of NetWare(TM).
Explanation: The NetWare on your server is not a version supported by AFT.
Action: Load and bind AFT only on supported versions of NetWare (currently
version 4.11 and above).
Failed to allocate resources tags.
Explanation: An unknown error has occurred when trying to allocate needed
resources for the AFT module.
Action: Check Server Configuration. If the problem persists, contact your
network supplier.
Please unload all LAN drivers before
unloading AFT.NLM.
Explanation: An attempt was made to unload the AFT.NLM module before
unloading the adapter driver.
Action: Unload the adapter driver before unloading the AFT module.
Table 18. NetWare driver messages for the Ethernet controller
NDIS 4.0 (Windows NT) driver messages
This section contains the error messages for the NDIS 4.0 drivers. The explanation and
recommended action are included with each message.
Error code (hex)
Description
0x00
Explanation: The driver could not register the specified interrupt.
Action: Using the Configuration/Setup Utility, make sure that a PCI interrupt is assigned to
your Ethernet card, and that Ethernet is enabled.
0x01
Explanation: One of the PCI cards did not get the required resources.
Action: Using the Configuration/Setup Utility, make sure that a PCI interrupt is assigned to
your Ethernet card, and that Ethernet is enabled.
Table 19. NDIS (Windows NT or Windows 2000) driver messages for the Ethernet
controller
Chapter 6. Solving problems
109
Error code (hex)
Description
0x02
Explanation: Bad node address (multicast address).
Action: Make sure that the locally administered address is valid, if one is specified. The
address can not be a multicast address.
0x03
Explanation: Failed self-test.
Action: Make sure a cable is attached to the Ethernet connector. If the problem persists, call
for service.
0x0D
Explanation: Could not allocate enough memory for transmit queues.
Action:
1. From the Windows NT desktop, select Start -> Control Panel -> Networks -> Adapters.
2. Select your IBM Ethernet adapter from the list.
3. Select Properties -> Advanced.
4. Lower the resource values that apply to the transmit queue.
0x0E
Explanation: Could not allocate enough memory for receive queue.
Action:
1. From the Windows NT desktop, select Start -> Control Panel -> Networks -> Adapters.
2. Select your IBM Ethernet adapter from the list.
3. Select Properties -> Advanced.
4. Lower the resource values that apply to the receive queue.
0x0F
Explanation: Could not allocate enough memory for other structures.
Action:
1. From the Windows NT desktop, select Start -> Control Panel -> Networks -> Adapters.
2. Select your IBM Ethernet adapter from the list.
3. Select Properties -> Advanced.
4. Lower the value for the resource named in the message.
0x10
Explanation: Did not find any Ethernet controllers.
Action: Using the Configuration/Setup Utility, make sure that Ethernet is enabled.
0x11
Explanation: Multiple Ethernet controllers found, but none matched the required ID.
Action: Using the Configuration/Setup Utility, make sure that Ethernet is enabled.
0x13
Explanation: Did not find any Ethernet controllers that matched the required subven/subdev.
Action: Using the Configuration/Setup Utility, make sure that Ethernet is enabled.
0x16
Explanation: Single adapter found but multiple instances tried to load.
Action: Using the Configuration/Setup Utility, make sure that Ethernet is enabled, and that
the slot containing the IBM Netfinity 10/100 Ethernet Adapter or the IBM 10/100 EtherJet™
PCI adapter is enabled.
0x17
Explanation: Slot parameter not specified in the registry.
Action: Remove the adapter driver and reinstall it. If the problem persists, call for service.
All other 4character
hexadecimal
codes
Action: Call for service.
Table 19. NDIS (Windows NT or Windows 2000) driver messages for the Ethernet
controller
110
IBM® xSeries 220 User’s Reference
Ethernet teaming messages:
Event ID
Type
Description
01
Error
Explanation: Team Name and physical adapter name are the same.
This is an invalid configuration.
Action: Reconfigure the adapter team by double-clicking the
PROSet icon in the control panel.
02
Error
Explanation: Unable to allocate required resources.
Action: Free some memory resources and restart.
03
Error
Explanation: Unable to read required registry parameters.
Action: Reconfigure the adapter team by double-clicking the
PROSet icon in the control panel.
04
Error
Explanation: Unable to bind to physical adapter.
Action: Reconfigure the adapter team by double-clicking the
PROSet icon in the control panel.
05
Error
Explanation: Unable to initialize an adapter team.
Action: Reconfigure the adapter team by double-clicking the
PROSet icon in the control panel.
06
Informational
Explanation: Team nn. Primary adapter is initialized.
Action: None.
07
Informational
Explanation: Team nn. Secondary adapter is initialized.
Action: None.
08
Informational
Explanation: Team nn. Virtual adapter or Team is initialized.
Action: None.
09
Informational
Explanation: Team nn. Primary adapter is switching over.
Action: None.
10
Warning
Explanation: Team nn. Adapter link down.
Action: Make sure that the adapter is functioning properly.
11
Informational
Explanation: Team nn. Secondary adapter took over.
Action: None.
12
Warning
Explanation: Team nn. Secondary adapter is deactivated from the
Team.
Action: Make sure that the secondary adapter is functioning
properly and that the adapter cable is securely connected to the
LAN.
13
Informational
Explanation: Team nn. Secondary adapter has rejoined the Team.
Action: None.
14
Informational
Explanation: Team nn. Secondary adapter link is up.
Action: None.
15
Error
Explanation: Team nn. The last adapter has lost its link. Network
connection has been lost.
Action: Shut down the server and replace the adapters; then, restart
the server to reestablish the connection.
16
Informational
Explanation: Team nn. An adapter has re-established the link.
Network connection has been restored.
Action: None.
Table 20. NDIS (Windows NT or Windows 2000) driver teaming messages for the
Ethernet controller
Chapter 6. Solving problems
111
Event ID
Type
Description
17
Informational
Explanation: Team nn. Preferred primary adapter has been
detected.
Action: None.
18
Informational
Explanation: Team nn. Preferred secondary adapter has been
detected.
Action: None.
19
Informational
Explanation: Team nn. Preferred primary adapter took over.
Action: None.
20
Informational
Explanation: Team nn. Preferred secondary adapter took over.
Action: None.
21
Warning
Explanation: Team nn.Primary adapter does not sense any Probes.
Possible reason: partitioned Team.
Action: Make sure that the cables of the adapter team are connected
to the same LAN segment. Reconfigure the team if necessary.
Table 20. NDIS (Windows NT or Windows 2000) driver teaming messages for the
Ethernet controller
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IBM® xSeries 220 User’s Reference
Replacing the battery
When replacing the battery, you must replace it with a lithium battery of the same
type, from the same manufacturer. To avoid possible danger, read and follow the
safety statement below.
To order replacement batteries, call 1-800-772-2227 within the United States, and 1800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, call your
IBM reseller or IBM marketing representative.
Note:
After you replace the battery, you must reconfigure your server and reset the
system date and time.
Statement 2
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has a
module containing a lithium battery, replace it only with the same module type
made by the same manufacturer. The battery contains lithium and can explode if
not properly used, handled, or disposed of.
Do not:
•
Throw or immerse into water.
•
Heat to more than 100 C (212 F)
•
Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Do the following to replace the battery:
1. Read “Before you begin” on page 31, and follow any special handling and
installation instructions supplied with the replacement battery.
2. Turn off the server and peripheral devices and disconnect all external cables and
power cords; then, remove the server cover.
Chapter 6. Solving problems
113
3. Remove the battery:
a. Use one finger to lift the battery clip over the battery.
b. Use one finger to slightly slide the battery out from its socket. The spring
mechanism will push the battery out toward you as you slide it from the
socket.
c. Use your thumb and index finger to pull the battery from under the battery
clip.
d. Ensure that the battery clip is touching the base of the battery socket by
pressing gently on the clip.
4. Insert the new battery:
a. Tilt the battery so that you can insert it into the socket, under the battery clip.
b. As you slide it under the battery clip, press the battery down into the socket.
5. Reinstall the server cover and connect the cables.
6. Turn on the server.
7. Start the Configuration/Setup Utility program and set configuration parameters.
114
•
Set the system date and time.
•
Set the power-on password.
•
Reconfigure your server.
IBM® xSeries 220 User’s Reference
Getting help, service, and information
If you need help, service, technical assistance, or just want more information about
IBM products, you will find a wide variety of sources available from IBM to assist
you. This section contains information about where to go for additional information
about IBM and IBM products, what to do if you experience a problem with your
computer, and whom to call for service should it be necessary.
Getting information
Information about your IBM computer and preinstalled software, if any, is available in
the documentation that comes with your computer. That documentation includes
printed books, online books, README files, and help files. In addition, information
about IBM products is available on the World Wide Web and through the IBM
Automated Fax System.
Using the World Wide Web
On the World Wide Web, the IBM Web site has up-to-date information about IBM
Personal Computer products and support. The address for the IBM Personal
Computing home page is http://www.ibm.com/pc.
You can find support information for your IBM products, including supported
options, at http://www.ibm.com/pc/support.
If you select Profile from the support page, you can create a customized support page
that is specific to your hardware, complete with Frequently Asked Questions, Parts
Information, Technical Hints and Tips, and Downloadable Files. In addition, you can
choose to receive e-mail notifications whenever new information becomes available
about your registered products.
Getting information by fax
If you have a touch-tone telephone and access to a fax machine, in the U.S. and
Canada you can receive by fax marketing and technical information on many topics,
including hardware, operating systems, and local area networks (LANs).
You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the
recorded instructions, and the requested information will be sent to your fax machine.
In the U.S. and Canada, to access the IBM Automated Fax System, call 1-800-426-3395.
Getting help and service
If you have a problem with your computer, you will find a wide variety of sources
available to help you.
Using the documentation and diagnostic
programs
Many computer problems can be solved without outside assistance. If you experience
a problem with your computer, the first place to start is the troubleshooting
information of your computer documentation. If you suspect a software problem, see
the documentation, including README files and online help, that comes with the
operating system or application program.
Most IBM computers and servers come with a set of diagnostic programs that you can
use to help you identify hardware problems. See the troubleshooting information of
your computer documentation for instructions on using the diagnostic programs.
Chapter 6. Solving problems
115
The troubleshooting information or the diagnostic programs might tell you that you
need additional or updated device drivers or other software. IBM maintains pages on
the World Wide Web where you can get the latest technical information and
download device drivers and updates. To access these pages, go to
http://www.ibm.com/pc/support and follow the instructions.
Calling for service
If you have tried to correct the problem yourself and still need help, during the
warranty period, you can get help and information by telephone through the IBM PC
HelpCenter. The following services are available during the warranty period:
•
Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
•
IBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide the
applicable level of service.
•
Engineering change management - Occasionally, there might be changes that are
required after a product has been sold. IBM or your reseller, if authorized by
IBM, will make selected Engineering Changes (ECs) available that apply to your
hardware.
The following items are not covered:
•
Replacement or use of non-IBM parts or nonwarranted IBM parts
Note:
All warranted parts contain a 7-character identification in the format
IBM FRU XXXXXXX.
•
Identification of software problem sources
•
Configuration of BIOS as part of an installation or upgrade
•
Changes, modifications, or upgrades to device drivers
•
Installation and maintenance of network operating systems (NOS)
•
Installation and maintenance of application programs
Refer to your IBM hardware warranty for a full explanation of IBM warranty terms.
Be sure to retain your proof of purchase to obtain warranty service.
Expert technical-support representatives are available to assist you with questions
you might have on the following:
•
Setting up your computer and IBM monitor
•
Installing and setting up IBM options purchased from IBM or an IBM reseller
•
Arranging for service (on-site or carry-in)
•
Arranging for overnight shipment of customer-replaceable parts
In addition, if you purchased an IBM xSeries server, you are eligible for IBM Server
Start Up Support. This service provides assistance for setting up your network
operating system. You can find more information about IBM Server Start Up support
at http://www.ibm.com/pc/qtechinfo/SCOD-44HJ9W.html.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a week. In
the U.K., these services are available Monday through Friday, from 9:00 a.m. to 6:00
p.m.
Note:
116
Response time will vary depending on the number and complexity of
incoming calls.
IBM® xSeries 220 User’s Reference
If possible, be at your computer when you call. Please have the following information
ready:
•
Machine Type and Model
•
Serial numbers of your IBM hardware products
•
Description of the problem
•
Exact wording of any error messages
•
Hardware and software configuration information
Phone numbers are subject to change without notice. For the most up-to-date phone
numbers, go to http://www.ibm.com/pc/support and click HelpCenter Phone List.
Country
Telephone number
Austria
Österreich
01-24 692 5901
Belgium - Dutch
Belgie
02-210 9820
Belgium - French
Belgique
02-210 9800
Canada
Toronto only
416-383-3344
Canada
Canada - all other
1-800-565-3344
Denmark
Danmark
35 25 02 91
Finland
Suomi
09-22 931 840
France
France
01-69 32 40 40
Germany
Deutschland
069-6654 9040
Ireland
Ireland
01-815 9202
Italy
Italia
02-482 9202
Luxembourg
Luxembourg
298-977 5063
Netherlands
Nederland
020-504 0501
Norway
Norge
23 05 32 40
Portugal
Portugal
21-791 51 47
Spain
España
91-662 49 16
Sweden
Sverige
08-751 52 27
Switzerland
Schweiz/Suisse/Svizzera
0848-80 52 52
United Kingdom
United Kingdom
01475-555 055
U.S.A. and Puerto Rico
U.S.A. and Puerto Rico
1-800-772-2227
In all other countries, contact your IBM reseller or IBM marketing representative.
Chapter 6. Solving problems
117
Other services
IBM Update Connector is a remote communication tool that you can use with some
IBM computers to communicate with the HelpCenter. Update Connector enables you
to receive and download updates for some of the software that might come with your
computer.
With some computer models, you can register for International Warranty Service. If
you travel with your computer or need to move it to another country, you might be
able to receive an International Warranty Service Certificate that is honored virtually
worldwide, wherever IBM or IBM resellers sell and service IBM products.
For more information or to register for International Warranty Service:
•
In the U.S. or Canada, call 1-800-497-7426.
•
In Europe, call 44-1475-893638 (Greenock, U.K.).
•
In Australia and New Zealand, call 61-2-9354-4171.
•
In all other countries, contact your IBM reseller or IBM marketing
representative.
IBM Integrated Technology Services offers a broad range of information technology
support, implementation, and management services. For more information about
these services, refer to the Integrated Technology Services Web site at
http://www.ibm.com/services/its.
For technical assistance with the installation of, or questions related to, Service Packs
for your preinstalled Microsoft Windows product, refer to the Microsoft Product
Support Services Web site at http://support.microsoft.com/directory/, or you can
contact the IBM HelpCenter. Some fees might apply.
Purchasing additional services
During and after the warranty period, you can purchase additional services, such as
support for IBM and non-IBM hardware, operating systems, and application
programs; network setup and configuration; upgraded or extended hardware repair
services; and custom installations. Service availability and service name might vary
by country.
For more information about these services, see the online information.
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IBM® xSeries 220 User’s Reference
Appendix A. Product warranties and notices
This chapter contains warranty and emission notices. It also contains trademarks and
general-information notices.
Warranty Statements
The warranty statements consist of two parts: Part 1 and Part 2. Part 1 varies by
country. Part 2 is the same for all countries. Be sure to read both the Part 1 that applies
to your country and Part 2.
•
United States, Puerto Rico, and Canada (Z125-4753-05 11/97)
(page 119, Part 1 - General Terms)
•
Worldwide except Canada, United States, and Puerto Rico (Z125-5697-01 11/97)
(“Part 1 - General Terms,” on page 122)
•
Worldwide Country-Unique Terms
(“Part 2 - Worldwide Country-Unique Terms” on page 125)
IBM Statement of Limited Warranty for United States,
Puerto Rico, and Canada (Part 1 - General Terms)
This Statement of Limited Warranty includes Part 1 - General Terms and Part 2 Country-unique Terms. The terms of Part 2 may replace or modify those of Part 1.
The warranties provided by IBM in this Statement of Limited Warranty apply only to
Machines you purchase for your use, and not for resale, from IBM or your reseller.
The term "Machine" means an IBM machine, its features, conversions, upgrades,
elements, or accessories, or any combination of them. The term "Machine" does not
include any software programs, whether pre-loaded with the Machine, installed
subsequently or otherwise. Unless IBM specifies otherwise, the following warranties
apply only in the country where you acquire the Machine. Nothing in this Statement
of Warranty affects any statutory rights of consumers that cannot be waived or limited
by contract. If you have any questions, contact IBM or your reseller.
Machine - IBM
xSeries 220
Warranty Period*
•
Canada - Parts: Three (3) years Labor: Three (3) years
•
United States and Puerto Rico - Parts: Three (3) years Labor: One (1) year
IBM will provide warranty service without charge for:
1. parts and labor during the first year of the warranty period
2. parts only, on an exchange basis, in the second and third years of the warranty
period.
IBM will charge you for any labor it provides in performance of the repair or
replacement.
* Contact your place of purchase for warranty service information. Some IBM Machines are
eligible for on-site warranty service depending on the country where service is performed.
© Copyright IBM Corp. 2000
119
The IBM Warranty for Machines
IBM warrants that each Machine 1) is free from defects in materials and workmanship
and 2) conforms to IBM’s Official Published Specifications. The warranty period for a
Machine is a specified, fixed period commencing on its Date of Installation. The date
on your sales receipt is the Date of Installation, unless IBM or your reseller informs
you otherwise.
During the warranty period IBM or your reseller, if approved by IBM to provide
warranty service, will provide repair and exchange service for the Machine, without
charge, under the type of service designated for the Machine and will manage and
install engineering changes that apply to the Machine.
If a Machine does not function as warranted during the warranty period, and IBM or
your reseller are unable to either 1) make it do so or 2) replace it with one that is at
least functionally equivalent, you may return it to your place of purchase and your
money will be refunded. The replacement may not be new, but will be in good
working order.
Extent of Warranty
The warranty does not cover the repair or exchange of a Machine resulting from
misuse, accident, modification, unsuitable physical or operating environment,
improper maintenance by you, or failure caused by a product for which IBM is not
responsible. The warranty is voided by removal or alteration of Machine or parts
identification labels.
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE
ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND
YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION
TO JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO
THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN
THAT EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE
WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.
Items Not Covered by Warranty
IBM does not warrant uninterrupted or error-free operation of a Machine.
Unless specified otherwise, IBM provides non-IBM machines WITHOUT
WARRANTIES OF ANY KIND.
Any technical or other support provided for a Machine under warranty, such as
assistance via telephone with "how-to" questions and those regarding Machine set-up
and installation, will be provided WITHOUT WARRANTIES OF ANY KIND.
Warranty Service
To obtain warranty service for the Machine, contact your reseller or IBM. In the
United States, call IBM at 1-800-772-2227. In Canada, call IBM at 1-800-565-3344. (In
Toronto, call 416-383-3344.) You may be required to present proof of purchase.
IBM or your reseller provides certain types of repair and exchange service, either at
your location or at a service center, to keep Machines in, or restore them to,
conformance with their Specifications. IBM or your reseller will inform you of the
available types of service for a Machine based on its country of installation. IBM may
repair the failing Machine or exchange it at its discretion.
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IBM® xSeries 220 User’s Reference
When warranty service involves the exchange of a Machine or part, the item IBM or
your reseller replaces becomes its property and the replacement becomes yours. You
represent that all removed items are genuine and unaltered. The replacement may not
be new, but will be in good working order and at least functionally equivalent to the
item replaced. The replacement assumes the warranty service status of the replaced
item.
Any feature, conversion, or upgrade IBM or your reseller services must be installed on
a Machine which is 1) for certain Machines, the designated, serial-numbered Machine
and 2) at an engineering-change level compatible with the feature, conversion, or
upgrade. Many features, conversions, or upgrades involve the removal of parts and
their return to IBM. A part that replaces a removed part will assume the warranty
service status of the removed part.
Before IBM or your reseller exchanges a Machine or part, you agree to remove all
features, parts, options, alterations, and attachments not under warranty service.
You also agree to
1. ensure that the Machine is free of any legal obligations or restrictions that prevent
its exchange;
2. obtain authorization from the owner to have IBM or your reseller service a
Machine that you do not own; and
3. where applicable, before service is provided
a. follow the problem determination, problem analysis, and service request
procedures that IBM or your reseller provides,
b. secure all programs, data, and funds contained in a Machine,
c. provide IBM or your reseller with sufficient, free, and safe access to your
facilities to permit them to fulfill their obligations, and
d. inform IBM or your reseller of changes in a Machine’s location.
IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s
possession or 2) in transit in those cases where IBM is responsible for the
transportation charges.
Neither IBM nor your reseller is responsible for any of your confidential, proprietary
or personal information contained in a Machine which you return to IBM or your
reseller for any reason. You should remove all such information from the Machine
prior to its return.
Production Status
Each IBM Machine is manufactured from new parts, or new and used parts. In some
cases, the Machine may not be new and may have been previously installed.
Regardless of the Machine’s production status, IBM’s appropriate warranty terms
apply.
Limitation of Liability
Circumstances may arise where, because of a default on IBM’s part or other liability,
you are entitled to recover damages from IBM. In each such instance, regardless of the
basis on which you are entitled to claim damages from IBM (including fundamental
breach, negligence, misrepresentation, or other contract or tort claim), IBM is liable for
no more than
1. damages for bodily injury (including death) and damage to real property and
tangible personal property; and
2. the amount of any other actual direct damages, up to the greater of U.S. $100,000
(or equivalent in local currency) or the charges (if recurring, 12 months’ charges
apply) for the Machine that is the subject of the claim.
Appendix A. Product warranties and notices
121
This limit also applies to IBM’s suppliers and your reseller. It is the maximum for
which IBM, its suppliers, and your reseller are collectively responsible.
UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE
FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES
(OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE); 2) LOSS OF,
OR DAMAGE TO, YOUR RECORDS OR DATA; OR 3) SPECIAL, INCIDENTAL,
OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL
DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF IBM, ITS
SUPPLIERS OR YOUR RESELLER IS INFORMED OF THEIR POSSIBILITY.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
IBM Statement of Warranty Worldwide except United
States, Puerto Rico, and Canada (Part 1 – General
Terms)
This Statement of Warranty includes Part 1 - General Terms and Part 2 - Countryunique Terms. The terms of Part 2 may replace or modify those of Part 1.The
warranties provided by IBM in this Statement of Warranty apply only to Machines
you purchase for your use, and not for resale, from IBM or your reseller. The term
"Machine" means an IBM machine, its features, conversions, upgrades, elements, or
accessories, or any combination of them. The term "Machine" does not include any
software programs, whether pre-loaded with the Machine, installed subsequently or
otherwise. Unless IBM specifies otherwise, the following warranties apply only in the
country where you acquire the Machine. Nothing in this Statement of Warranty
affects any statutory rights of consumers that cannot be waived or limited by contract.
If you have any questions, contact IBM or your reseller.
Machine - IBM
xSeries 220
Warranty Period*- Parts: Three (3) years Labor: Three (3) years
* Contact your place of purchase for warranty service information. Some IBM Machines are
eligible for on-site warranty service depending on the country where service is performed.
The IBM Warranty for Machines
IBM warrants that each Machine 1) is free from defects in materials and workmanship
and 2) conforms to IBM’s Official Published Specifications. The warranty period for a
Machine is a specified, fixed period commencing on its Date of Installation. The date
on your sales receipt is the Date of Installation, unless IBM or your reseller informs
you otherwise.
During the warranty period IBM or your reseller, if approved by IBM to provide
warranty service, will provide repair and exchange service for the Machine, without
charge, under the type of service designated for the Machine and will manage and
install engineering changes that apply to the Machine.
If a Machine does not function as warranted during the warranty period, and IBM or
your reseller are unable to either 1) make it do so or 2) replace it with one that is at
least functionally equivalent, you may return it to your place of purchase and your
money will be refunded. The replacement may not be new, but will be in good
working order.
122
IBM® xSeries 220 User’s Reference
Extent of Warranty
The warranty does not cover the repair or exchange of a Machine resulting from
misuse, accident, modification, unsuitable physical or operating environment,
improper maintenance by you, or failure caused by a product for which IBM is not
responsible. The warranty is voided by removal or alteration of Machine or parts
identification labels.
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE
ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND
YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION
TO JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO
THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN
THAT EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE
WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.
Items Not Covered by Warranty
IBM does not warrant uninterrupted or error-free operation of a Machine.
Unless specified otherwise, IBM provides non-IBM machines WITHOUT
WARRANTIES OF ANY KIND.
Any technical or other support provided for a Machine under warranty, such as
assistance via telephone with "how-to" questions and those regarding Machine set-up
and installation, will be provided WITHOUT WARRANTIES OF ANY KIND.
Warranty Service
To obtain warranty service for the Machine, contact your reseller or IBM. You may be
required to present proof of purchase.
IBM or your reseller provides certain types of repair and exchange service, either at
your location or at a service center, to keep Machines in, or restore them to,
conformance with their Specifications. IBM or your reseller will inform you of the
available types of service for a Machine based on its country of installation. IBM may
repair the failing Machine or exchange it at its discretion.
When warranty service involves the exchange of a Machine or part, the item IBM or
your reseller replaces becomes its property and the replacement becomes yours. You
represent that all removed items are genuine and unaltered. The replacement may not
be new, but will be in good working order and at least functionally equivalent to the
item replaced. The replacement assumes the warranty service status of the replaced
item.
Any feature, conversion, or upgrade IBM or your reseller services must be installed on
a Machine which is 1) for certain Machines, the designated, serial-numbered Machine
and 2) at an engineering-change level compatible with the feature, conversion, or
upgrade. Many features, conversions, or upgrades involve the removal of parts and
their return to IBM. A part that replaces a removed part will assume the warranty
service status of the removed part.
Before IBM or your reseller exchanges a Machine or part, you agree to remove all
features, parts, options, alterations, and attachments not under warranty service.
Appendix A. Product warranties and notices
123
You also agree to
1. ensure that the Machine is free of any legal obligations or restrictions that prevent
its exchange;
2. obtain authorization from the owner to have IBM or your reseller service a
Machine that you do not own; and
3. where applicable, before service is provided
a. follow the problem determination, problem analysis, and service request
procedures that IBM or your reseller provides,
b. secure all programs, data, and funds contained in a Machine,
c. provide IBM or your reseller with sufficient, free, and safe access to your
facilities to permit them to fulfill their obligations, and
d. inform IBM or your reseller of changes in a Machine’s location.
IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s
possession or 2) in transit in those cases where IBM is responsible for the
transportation charges.
Neither IBM nor your reseller is responsible for any of your confidential, proprietary
or personal information contained in a Machine which you return to IBM or your
reseller for any reason. You should remove all such information from the Machine
prior to its return.
Production Status
Each IBM Machine is manufactured from new parts, or new and used parts. In some
cases, the Machine may not be new and may have been previously installed.
Regardless of the Machine’s production status, IBM’s appropriate warranty terms
apply.
Limitation of Liability
Circumstances may arise where, because of a default on IBM’s part or other liability,
you are entitled to recover damages from IBM. In each such instance, regardless of the
basis on which you are entitled to claim damages from IBM (including fundamental
breach, negligence, misrepresentation, or other contract or tort claim), IBM is liable for
no more than
1. damages for bodily injury (including death) and damage to real property and
tangible personal property; and
2. the amount of any other actual direct damages, up to the greater of U.S. $100,000
(or equivalent in local currency) or the charges (if recurring, 12 months’ charges
apply) for the Machine that is the subject of the claim.
This limit also applies to IBM’s suppliers and your reseller. It is the maximum for
which IBM, its suppliers, and your reseller are collectively responsible.
UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE
FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES
(OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE); 2) LOSS OF,
OR DAMAGE TO, YOUR RECORDS OR DATA; OR 3) SPECIAL, INCIDENTAL,
OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL
DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF IBM, ITS
SUPPLIERS OR YOUR RESELLER IS INFORMED OF THEIR POSSIBILITY.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
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IBM® xSeries 220 User’s Reference
Part 2 - Worldwide Country-Unique Terms
ASIA PACIFIC
AUSTRALIA: The IBM Warranty for Machines: The following paragraph is added
to this Section:
The warranties specified in this Section are in addition to any rights you may have
under the Trade Practices Act 1974 or other legislation and are only limited to the
extent permitted by the applicable legislation.
Extent of Warranty: The following replaces the first and second sentences of this
Section:
The warranty does not cover the repair or exchange of a Machine resulting from
misuse, accident, modification, unsuitable physical or operating environment,
operation in other than the Specified Operating Environment, improper maintenance
by you, or failure caused by a product for which IBM is not responsible.
Limitation of Liability: The following is added to this Section:
Where IBM is in breach of a condition or warranty implied by the Trade Practices Act
1974, IBM’s liability is limited to the repair or replacement of the goods or the supply
of equivalent goods. Where that condition or warranty relates to right to sell, quiet
possession or clear title, or the goods are of a kind ordinarily acquired for personal,
domestic or household use or consumption, then none of the limitations in this
paragraph apply.
PEOPLE’S REPUBLIC OF CHINA: Governing Law: The following is added to this
Statement:
The laws of the State of New York govern this Statement.
INDIA: Limitation of Liability: The following replaces items 1 and 2 of this Section:
1. liability for bodily injury (including death) or damage to real property and
tangible personal property will be limited to that caused by IBM’s negligence;
2. as to any other actual damage arising in any situation involving nonperformance
by IBM pursuant to, or in any way related to the subject of this Statement of
Warranty, IBM’s liability will be limited to the charge paid by you for the
individual Machine that is the subject of the claim.
NEW ZEALAND: The IBM Warranty for Machines: The following paragraph is
added to this Section:
The warranties specified in this Section are in addition to any rights you may have
under the Consumer Guarantees Act 1993 or other legislation which cannot be
excluded or limited. The Consumer Guarantees Act 1993 will not apply in respect of
any goods which IBM provides, if you require the goods for the purposes of a
business as defined in that Act.
Limitation of Liability: The following is added to this Section:
Where Machines are not acquired for the purposes of a business as defined in the
Consumer Guarantees Act 1993, the limitations in this Section are subject to the
limitations in that Act.
EUROPE, MIDDLE EAST, AFRICA (EMEA)
The following terms apply to all EMEA countries.
The terms of this Statement of Warranty apply to Machines purchased from an IBM
reseller. If you purchased this Machine from IBM, the terms and conditions of the
applicable IBM agreement prevail over this warranty statement.
Appendix A. Product warranties and notices
125
Warranty Service
If you purchased an IBM Machine in Austria, Belgium, Denmark, Estonia, Finland,
France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg,
Netherlands, Norway, Portugal, Spain, Sweden, Switzerland or United Kingdom, you
may obtain warranty service for that Machine in any of those countries from either (1)
an IBM reseller approved to perform warranty service or (2) from IBM.
If you purchased an IBM Personal Computer Machine in Albania, Armenia, Belarus,
Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia, Hungary,
Kazakhstan, Kirghizia, Federal Republic of Yugoslavia, Former Yugoslav Republic of
Macedonia (FYROM), Moldova, Poland, Romania, Russia, Slovak Republic, Slovenia,
or Ukraine, you may obtain warranty service for that Machine in any of those
countries from either (1) an IBM reseller approved to perform warranty service or (2)
from IBM.
The applicable laws, Country-unique terms and competent court for this Statement
are those of the country in which the warranty service is being provided. However,
the laws of Austria govern this Statement if the warranty service is provided in
Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech
Republic, Federal Republic of Yugoslavia, Georgia, Hungary, Kazakhstan, Kirghizia,
Former Yugoslav Republic of Macedonia (FYROM), Moldova, Poland, Romania,
Russia, Slovak Republic, Slovenia, and Ukraine.
The following terms apply to the country specified:
EGYPT: Limitation of Liability: The following replaces item 2 in this Section:
2. as to any other actual direct damages, IBM’s liability will be limited to the total
amount you paid for the Machine that is the subject of the claim.
Applicability of suppliers and resellers (unchanged).
FRANCE: Limitation of Liability: The following replaces the second sentence of the
first paragraph of this Section:
In such instances, regardless of the basis on which you are entitled to claim damages
from IBM, IBM is liable for no more than: (items 1 and 2 unchanged).
GERMANY: The IBM Warranty for Machines: The following replaces the first
sentence of the first paragraph of this Section:
The warranty for an IBM Machine covers the functionality of the Machine for its
normal use and the Machine’s conformity to its Specifications.
The following paragraphs are added to this Section:
The minimum warranty period for Machines is six months.
In case IBM or your reseller are unable to repair an IBM Machine, you can
alternatively ask for a partial refund as far as justified by the reduced value of the
unrepaired Machine or ask for a cancellation of the respective agreement for such
Machine and get your money refunded.
Extent of Warranty: The second paragraph does not apply.
Warranty Service: The following is added to this Section:
During the warranty period, transportation for delivery of the failing Machine to IBM
will be at IBM’s expense.
Production Status: The following paragraph replaces this Section:
Each Machine is newly manufactured. It may incorporate in addition to new parts, reused parts as well.
Limitation of Liability: The following is added to this Section:
The limitations and exclusions specified in the Statement of Warranty will not apply
126
IBM® xSeries 220 User’s Reference
to damages caused by IBM with fraud or gross negligence and for express warranty.
In item 2, replace "U.S. $100,000" with "1.000.000 DEM."
The following sentence is added to the end of the first paragraph of item 2:
IBM’s liability under this item is limited to the violation of essential contractual terms
in cases of ordinary negligence.
IRELAND: Extent of Warranty: The following is added to this Section:
Except as expressly provided in these terms and conditions, all statutory conditions,
including all warranties implied, but without prejudice to the generality of the
foregoing all warranties implied by the Sale of Goods Act 1893 or the Sale of Goods
and Supply of Services Act 1980 are hereby excluded.
Limitation of Liability: The following replaces items one and two of the first
paragraph of this Section:
1. death or personal injury or physical damage to your real property solely caused by
IBM’s negligence; and 2. the amount of any other actual direct damages, up to the
greater of Irish Pounds 75,000 or 125 percent of the charges (if recurring, the 12
months’ charges apply) for the Machine that is the subject of the claim or which
otherwise gives rise to the claim.
Applicability of suppliers and resellers (unchanged).
The following paragraph is added at the end of this Section:
IBM’s entire liability and your sole remedy, whether in contract or in tort, in respect of
any default shall be limited to damages.
ITALY: Limitation of Liability: The following replaces the second sentence in the first
paragraph:
In each such instance unless otherwise provided by mandatory law, IBM is liable for
no more than: (item 1 unchanged) 2) as to any other actual damage arising in all
situations involving non-performance by IBM pursuant to, or in any way related to
the subject matter of this Statement of Warranty, IBM’s liability, will be limited to the
total amount you paid for the Machine that is the subject of the claim.
Applicability of suppliers and resellers (unchanged).
The following replaces the second paragraph of this Section:
Unless otherwise provided by mandatory law, IBM and your reseller are not liable for
any of the following: (items 1 and 2 unchanged) 3) indirect damages, even if IBM or
your reseller is informed of their possibility.
SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND:
Limitation of Liability: The following is added to this Section:
IBM’s entire liability to you for actual damages arising in all situations involving
nonperformance by IBM in respect of the subject matter of this Statement of Warranty
will be limited to the charge paid by you for the individual Machine that is the subject
of your claim from IBM.
TURKIYE: Production Status: The following replaces this Section:
IBM fulfills customer orders for IBM Machines as newly manufactured in accordance
with IBM’s production standards.
UNITED KINGDOM: Limitation of Liability: The following replaces items 1 and 2
of the first paragraph of this Section:
1. death or personal injury or physical damage to your real property solely caused by
IBM’s negligence; 2. the amount of any other actual direct damages or loss, up to the
greater of Pounds Sterling 150,000 or 125 percent of the charges (if recurring, the 12
months’ charges apply) for the Machine that is the subject of the claim or which
Appendix A. Product warranties and notices
127
otherwise gives rise to the claim.
The following item is added to this paragraph:
3. breach of IBM’s obligations implied by Section 12 of the Sale of Goods Act 1979 or
Section 2 of the Supply of Goods and Services Act 1982.
Applicability of suppliers and resellers (unchanged).
The following is added to the end of this Section:
IBM’s entire liability and your sole remedy, whether in contract or in tort, in respect of
any default will be limited to damages.
NORTH AMERICA
CANADA: Warranty Service: The following is added to this section:
To obtain warranty service from IBM, call 1-800-565-3344. In Toronto, call 416-3833344.
UNITED STATES OF AMERICA: Warranty Service: The following is added to this
section:
To obtain warranty service from IBM, call 1-800-772-2227.
Notices
This section contains trademarks, electronic emission notices, and other important
information.
This publication was developed for products and services offered in the U.S.A.
IBM may not offer the products, services, or features discussed in this document in
other countries. Consult your local IBM representative for information on the
products and services currently available in your area. Any reference to an IBM
product, program, or service is not intended to state or imply that only that IBM
product, program, or service may be used. Any functionally equivalent product,
program, or service that does not infringe any IBM intellectual property right may be
used instead. However, it is the user’s responsibility to evaluate and verify the
operation of any non-IBM product, program, or service.
IBM may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not give you any
license to these patents. You can send license inquiries, in writing, to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.
Edition notice
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied
warranties in certain transactions, therefore, this statement may not apply to you.
This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
128
IBM® xSeries 220 User’s Reference
incorporated in new editions of the publication. IBM may make improvements
and/or changes in the product(s) and/or the program(s) described in this publication
at any time without notice.
Any references in this publication to non-IBM Web sites are provided for convenience
only and do not in any manner serve as an endorsement of those Web sites. The
materials at those Web sites are not part of the materials for this IBM product, and use
of those Web sites is at your own risk.
IBM may use or distribute any of the information you supply in any way it believes
appropriate without incurring any obligation to you.
© COPYRIGHT INTERNATIONAL BUSINESS MACHINES CORPORATION,
2000. All rights reserved.
Note to U.S. Government Users - Documentation related to restricted rights - Use,
duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule
Contract with IBM Corp.
Processing date data
This IBM hardware product and IBM software products that might be packaged with
it have been designed, when used in accordance with their associated documentation,
to process date data correctly within and between the 20th and 21st centuries,
provided all other products (for example, software, hardware, and firmware) used
with these products properly exchange accurate date data with them.
IBM cannot take responsibility for the date data processing capabilities of non-IBM
products, even if those products are preinstalled or otherwise distributed by IBM.
You should contact the vendors responsible for those products directly to determine
the capabilities of their products and update them if needed. This IBM hardware
product cannot prevent errors that might occur if software, upgrades, or peripheral
devices you use or exchange data with do not process date data correctly.
The foregoing is a Year 2000 Readiness Disclosure.
Trademarks
The following terms are trademarks of the IBM Corporation in the United States,
other countries, or both:
ServeRAID
EtherJet
ServerGuide
HelpCenter
ServerProven
IBM
Update Connector
Netfinity
Wake on LAN
Predictive Failure Analysis
xSeries
Intel, MMX, LANDesk, Pentium, Pentium II Xeon, and Pentium III Xeon are
trademarks or registered trademarks of Intel Corporation in the United States, other
countries, or both.
Microsoft, Windows, and Windows NT are trademarks or registered trademarks of
Microsoft Corporation.
Appendix A. Product warranties and notices
129
Other company, product, and service names may be trademarks or service marks of
others.
Important notes
Processor speeds indicate the internal clock speed of the microprocessor; other factors
also affect application performance.
When referring to hard disk drive capacity, MB stands for 1000000 bytes and GB
stands for 1000000000 bytes. Total user-accessible capacity may vary depending on
operating environments.
Maximum internal hard disk drive capacities assume the replacement of any standard
hard disk drives and population of all hard disk drive bays with the largest currently
supported drives available from IBM.
Unless otherwise stated, IBM makes no representations or warranties with respect to
non-IBM products. Support (if any) for the non-IBM products is provided by the third
party, not IBM.
Some software may differ from its retail version (if available), and may not include
user manuals or all program functionality.
Electronic emission notices
Federal Communications Commission (FCC)
Statement
Note: This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the interference at his
own expense.
Properly shielded and grounded cables and connectors must be used in order to meet
FCC emission limits. IBM is not responsible for any radio or television interference
caused by using other than recommended cables and connectors or by unauthorized
changes or modifications to this equipment. Unauthorized changes or modifications
could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
130
IBM® xSeries 220 User’s Reference
Industry Canada Class A emission compliance
statement
This Class A digital apparatus complies with Canadian ICES-003.
Avis de conformité à la réglementation d'Industrie Canada
Cet appareil numérique de classe A est conforme à la norme NMB-003 du Canada.
Australia and New Zealand Class A statement
Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.
United Kingdom telecommunications safety
requirement
Notice to Customers
This apparatus is approved under approval number NS/G/1234/J/100003 for
indirect connection to public telecommunication systems in the United Kingdom.
European Union EMC Directive conformance statement
This product is in conformity with the protection requirements of EU Council
Directive 89/336/EEC on the approximation of the laws of the Member States relating
to electromagnetic compatibility. IBM cannot accept responsibility for any failure to
satisfy the protection requirements resulting from a nonrecommended modification of
the product, including the fitting of non-IBM option cards.
This product has been tested and found to comply with the limits for Class A
Information Technology Equipment according to CISPR 22/European Standard EN
55022. The Limits for Class A equipment were derived for commercial and industrial
environments to provide reasonable protection against interference with licensed
communication equipment.
Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.
Appendix A. Product warranties and notices
131
Taiwan electrical emission statement
Japanese Voluntary Control Council for Interference
(VCCI) statement
Power cords
For your safety, IBM provides a power cord with a grounded attachment plug to use
with this IBM product. To avoid electrical shock, always use the power cord and plug
with a properly grounded outlet.
IBM power cords used in the United States and Canada are listed by Underwriter’s
Laboratories (UL) and certified by the Canadian Standards Association (CSA).
For units intended to be operated at 115 volts: Use a UL-listed and CSA-certified cord
set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor cord, a
maximum of 15 feet in length and a parallel blade, grounding-type attachment plug
rated 15 amperes, 125 volts.
For units intended to be operated at 230 volts (U.S. use): Use a UL-listed and CSAcertified cord set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor
cord, a maximum of 15 feet in length and a tandem blade, grounding-type attachment
plug rated 15 amperes, 250 volts.
For units intended to be operated at 230 volts (outside the U.S.): Use a cord set with a
grounding-type attachment plug. The cord set should have the appropriate safety
approvals for the country in which the equipment will be installed.
IBM power cords for a specific country or region are usually available only in that
country or region.
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IBM® xSeries 220 User’s Reference
IBM power cord part number
Used in these countries and regions
13F9940
Argentina, Australia, China (PRC), New Zealand, Papua New Guinea, Paraguay,
Uruguay, Western Samoa
13F9979
Afghanistan, Algeria, Andorra, Angola, Austria, Belgium, Benin, Bulgaria, Burkina
Faso, Burundi, Cameroon, Central African Rep., Chad, China (Macau S.A.R.), Czech
Republic, Egypt, Finland, France, French Guiana, Germany, Greece, Guinea, Hungary,
Iceland, Indonesia, Iran, Ivory Coast, Jordan, Lebanon, Luxembourg, Malagasy, Mali,
Martinique, Mauritania, Mauritius, Monaco, Morocco, Mozambique, Netherlands,
New Caledonia, Niger, Norway, Poland, Portugal, Romania, Senegal, Slovakia, Spain,
Sudan, Sweden, Syria, Togo, Tunisia, Turkey, former USSR, Vietnam, former
Yugoslavia, Zaire, Zimbabwe
13F9997
Denmark
14F0015
Bangladesh, Burma, Pakistan, South Africa, Sri Lanka
14F0033
Antigua, Bahrain, Brunei, Channel Islands, China (Hong Kong S.A.R.), Cyprus, Dubai,
Fiji, Ghana, India, Iraq, Ireland, Kenya, Kuwait, Malawi, Malaysia, Malta, Nepal,
Nigeria, Polynesia, Qatar, Sierra Leone, Singapore, Tanzania, Uganda, United
Kingdom, Yemen, Zambia
14F0051
Liechtenstein, Switzerland
14F0069
Chile, Ethiopia, Italy, Libya, Somalia
14F0087
Israel
1838574
Thailand
6952301
Bahamas, Barbados, Bermuda, Bolivia, Brazil, Canada, Cayman Islands, Colombia,
Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Haiti,
Honduras, Jamaica, Japan, Korea (South), Liberia, Mexico, Netherlands Antilles,
Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Suriname, Taiwan, Trinidad
(West Indies), United States of America, Venezuela
Appendix A. Product warranties and notices
133
134
IBM® xSeries 220 User’s Reference
Index
Numerics
933 MHz microprocessor
installing 57
removing 58
A
acoustical noise emissions 2
activity lights
CD-ROM drive 5
diskette drive 5
hard disk drive 5, 49
SCSI 5, 49
adapter
considerations 40
Ethernet 41, 72
fault tolerance 70
full length 40
installing 41
optional system-management
41
PCI 40
PCI bus 40
RAID 43, 51
Wake on LAN 72
adaptive load balancing 70
administrator password 16
advanced configuration options 18
advanced setup 14
air baffle
removing 39
air circulation 10, 47
alternative startup sequence 13
arranging your workspace 9
auxiliary pointing device 62
auxiliary-device port 65
availability features 4
B
battery replacement 113
bay
drive 44
EMC shield 46
filler panel 46
bays 1, 2, 3, and 4 46
bays 5, 6, and 7 48, 50
beep codes
POST 75
bidirectional
parallel port configuration 62
BIOS code, restoring 97
boot block jumper 30
boot microprocessor 54
bus
PCI 40
SCSI 67
C
cables
internal connectors 29
USB 64
cabling
Ethernet 69
RAID adapter 43
© Copyright IBM Corp. 2000
SCSI device 47, 48
SCSI requirements 67
cache control 14
CD-ROM drive
activity light 5
eject button 5
installing 44, 46
problems 101
specifications 2
CDs
ServerGuide 22
channels
SCSI 67
Cisco Fast EtherChannel 70
Class A electronic emission notice
130
components
hardware 27
location of 27
configuration
with ServerGuide 22
Configuration/Setup Utility
description 11
main menu 12, 19
starting 11
configure host adapter settings 18
configuring
Ethernet controller 69
server 11
connectors
auxiliary device port 66
Ethernet port 69
external 61
input/output 61
internal 61
keyboard port 65
mouse port 66
parallel port 63
SCSI port 68
serial port 64
system board 28, 29
USB port 65
video port 66
controller
Ethernet 2, 69
SCSI 2, 67
video 2, 40
controls and indicators 5
cooling 31
core chipset control 14
cover
installing 60
removing 38
creating a customized support page
73
creating VLAN 72
D
data rate
Ethernet 69
SCSI devices 18
date and time 13
depth 2
diagnostic
error code format 87
error message tables 90
programs and error messages
87
programs, starting 88
test log, viewing 89
text messages 88
tools 73
Diagnostic LEDs 98, 99
DIMM
connector locations 52
installation sequence 51
installing 52
retaining clips 52
diskette
eject button 5
diskette drive
activity light 5
installing 44, 46
problem 101
specifications 2
display problem 103
drive
bay filler panel 46
bay location 44
cage 48
hot-swap
installation sequence 50
installing 50
installing 44
non-hot-swap 48
preinstallation 45
standard 2
E
eject button
CD-ROM 5
diskette 5
electrical input 2
electrical outlets and cable lengths
10
electronic emission Class A notice
130
electrostatic discharge-sensitive devices, handling 31, 41, 50
EMC shield 46
environment
air temperature 2
humidity 2
error
diagnostic code format 87
error log
description 15
POST 86
error messages
diagnostic 87, 90
POST 79
SCSI 86
Ethernet
adapter fault tolerance 70
adapter slot 41, 72
adaptive load balancing 70
cabling 69
Cisco Fast EtherChannel 70
controller
configuring 69
description 3, 69
specifications 2
creating VLAN 72
135
error messages 108
failover 69
high performance modes 69
IntraNetWare error messages
108
NetWare error messages 108
pin-number assignments 72
port 62, 69
priority filters 70
priority packet mode 70
teaming 70
teaming error messages 111
troubleshooting
information
106
VLAN 71
Windows NT error messages
109
expansion bays
location 44
specifications 2
type 44
expansion enclosure
problem 101
expansion slot
cover 42
location 28
specifications 2
external options
connecting 61
port connectors 29
F
failover
Ethernet 69
fan sink
installing 57
removing 58
fault tolerance 70
FCC Class A notice 130
features
server 2, 3
ServerGuide 21
filler panel 46
filters
priority 70
I
I/O ports 62
IDs
setting SCSI 67
IEEE 802.1p tagging 70
important notes 130
input/output connectors 61
installation sequence
DIMMs 51
hot-swap drives 50
installing
adapters 41
battery 113
fan sink 57
heat sink 56
internal drives 44
memory modules 51
microprocessor 54, 55, 57
options 27
side cover 60
VRM 57
integrated
Ethernet 69
functions 2
SCSI 67
internal cable connectors 29
internal drives
bays 44
installing 44
introduction 1
J
J41 connector 43
jumper blocks 30
jumpers and switches 30
K
keyboard
pin-number assignments 65
port 62, 65
problem 102
speed 13
G
L
glare 9
LEDs
CD-ROM drive activity 5
CPU 1 98
CPU 2 98
diagnosing problems using 98
diagnostic 98
DIMM 1 98
DIMM 2 98
DIMM 3 98
DIMM 4 98
diskette drive activity 5
Fan 1 98
Fan 2 98
Fan 3 98
hard disk drive 51
hard disk drive activity 5, 49
hard disk drive status 49
power-on 5
SCSI activity 5, 49
system error 5
VRM 1 98
VRM 2 98
lighting 9
Lights See LEDs 5
local area network
H
hard disk drive
activity light 5, 49
installing 44, 48, 49
specifications 2
status light 49
hardware
major 27
problems 73
heat output 2
heat sink
installing 56
removing 58
height 2
high priority queue 70
host adapter settings, configure 18
hot-swap drive
backplane 49
installing 50
136
IBM® xSeries 220 User’s Reference
Ethernet 69
location
cover-release latch 38
drive bays 44
external port connectors 29
internal cable connectors 29
jumpers and switches 30
key lock 38
major components 27
side cover 38
system-board option connectors 28
lock
side cover 38
M
master latency timer 14
maximum sync transfer rate 18
memory
configuration changes 51
enabling and disabling 14
problem 102
settings 14
specifications 2
memory module
installing 51
order of installation 51
specifications 2, 3
supported 51
messages
diagnostic error 87, 90
diagnostic text 88
Ethernet controller 108
Ethernet teaming error 111
POST error 79
SCSI error 86
microprocessor
cache 14
fan sink 57, 58
heat sink 56, 58
installing 54, 55, 57
problem 102
removing 58
specifications 2
startup 54
VRM 57
microswitches 30
model number 1
modes
Ethernet 69
monitor problem 103
mouse
pin-number assignments 66
port 62, 65
problem 102
N
network connection
problems 106
networks 69
non-hot-swap drives
installing 45
NOS installation
with ServerGuide 23
without ServerGuide 24
number
model 1
serial 1
O
option
installing 27
problem 104
optional
system-management
adapter 41
override switch, password 16
P
parallel port
description 62
pin-number assignments 63
problem 104
parity checking, SCSI 18
password
administrator 16
forgotten power-on 15
override switch 16
power-on 15
PCI
adapters 40
bus A 40
bus B 40
bus control 14
configuration 14
Ethernet adapter slot 41, 72
expansion slots 40
plug and play
Ethernet 69
slot/device information 15
system-management adapter
slot 41
Wake on LAN adapter slot 72
pin-number assignments
auxiliary-device port 66
Ethernet 72
keyboard port 65
mouse port 65
parallel port 63
SCSI connector 68
serial port 64
USB port 65
video-port connector 66
plug and play
Ethernet 69
pointing device
port 65
problem 102
population order
DIMMs 51
hot-swap drives 50
ports
auxiliary-device 65
Ethernet 69
input/output 61
keyboard 65
mouse 65
parallel 62
SCSI 67
serial 63
Universal Serial Bus (USB) 64
video 66
POST
beep codes 75
error log 15, 86
error messages 79
POST (power-on self-test) 75
power cords 10, 132
power problem 104
power supply
specifications 2
power-control button 5
power-control button shield 7
power-on light 5
power-on password 15
printer
problem 105
priority filters 70
priority levels 70
priority packet mode 70
problem
CD-ROM drive 101
diskette drive 101
Ethernet controller 106
hardware 73
intermittent 102
keyboard or mouse 102
memory 102
microprocessor 102
monitor 103
network connection 106
option 104
parallel port 104
power 104
printer 105
serial port 105
software 105
USB port 106
problem solving 73
processor serial number access 14
PXE Boot Agent Utility 11, 19
R
RAID See adapter 43, 51
RAS features 4
recovering the BIOS code 97
reliability features 4
reliability, system 31
removable-media drives
installing 44, 46
removing
air baffle 39
fan sink 58
heat sink 58
microprocessor 58
side cover 38
support bracket 39
VRM 39, 58, 59
retainer
adapter 42
retaining clips
DIMM 52
rotating the stabilizing feet 37
S
safety information
book v, 32
electrical vii, 34
laser viii, 35, 47
lifting ix, 36
SCSI
activity light 5, 49
adapter boot option 41
cable, rerouting for ServeRAID
adapter 43
cabling requirements 67
controller 2, 67
device 47
device configuration 18
disk utilities 18
error messages 86
parity checking 18
port 67
RAID 67
setting IDs 67
transfer rates for devices 18
SCSI connector
location 29
pin-number assignments 68
SCSISelect Utility
boot device options 18
description 11, 17
menu 18
parity checking 18
starting 17
serial number 1
serial port
description 62, 63
pin-number assignments 64
problem 105
ServeRAID adapter 43
ServeRAID programs 11
ServerGuide
additional programs 25
CDs 4, 11
features 21
NOS installation 23
setting up multiple servers 24
using 21
service summary 115
serviceability features 4
setting up
multiple servers 24
setup
advanced 14
with ServerGuide 22
shield
power-control button 7
shutting down the server 8
side cover
installing 60
removing 38
size, server 2
slots See expansion slot 28
software coupon
ServerGuide 21
software problem 105
specifications 2
stabilizing feet 37
start options 13
starting the server 7
startup microprocessor 54
startup sequence 13
static-sensitive devices, handling 31
stopping the server 8
support bracket
removing 39
switch block 30
switch functions 30
switches and jumpers 30
symmetric multiprocessing (SMP)
54
system board
connectors
external port 29
internal cables 29
options 28
jumper blocks 30
switches and jumpers 30
system management 3
System Partition 14
system reliability 31
system summary 12
system-board switch block 30
system-management adapter 41
Index
137
T
tape drive
installing 44, 46
teaming 69
teaming error messages 111
temperature
air 2
terminator card
microprocessor 55, 57
test log
viewing diagnostic 89
thermal material 56, 57
time and date 13
trademarks 129
traffic class expediting 70
transfer rate
SCSI devices 18
troubleshooting
charts 101
Ethernet 106
information 73
turning off the server 8
turning on the server 7
U
U11 connector 54
U12 connector 54
United States electronic emission
Class A notice 130
United States FCC Class A notice
130
Universal Serial Bus ports 64
USB port
description 62, 64
pin-number assignments 65
problem 106
utility
Configuration/Setup 11
PXE Boot Agent 19
SCSI disk 18
SCSISelect 17
V
video controller
disabling 40
integrated 40
specifications 2
video port 62, 66
virtual LAN (VLAN) 71
virtual LAN mode (VLAN) 71
virus detection test 14
VLAN, creating 72
voltage regulator module
installing 57
removing 58
VRM See voltage regulator module
57
W
Wake on LAN adapter slot 41, 72
Web site
compatible options 40, 51
registering your server 73
ServerGuide 21
weight 2
width 2
138
IBM® xSeries 220 User’s Reference
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