2010 HYDROPOOL serenity hot tubs owner’s manual Hydropool Inc.: Tel: 905.565.6810 Toll Free: 1.800.465.2933 Fax: 905.565.6820 Email: [email protected] www.hydropoolhottubs.com 99399 table of contents Letter of introduction....................................................................3 Topside Control Panel Display Messages...............................22 Important User Safety Instructions Warnings................................................................................4 Hyperthermia.........................................................................4 Jet and Feature Operation Jet Identification Chart.......................................................24 Flow Adjustment..................................................................24 Removal and Replacement.................................................25 Diverter valve......................................................................25 Water Feature Control........................................................25 Choosing the Right location Indoor Locations...................................................................5 Outdoor Locations.................................................................5 Audio and MP3 Docking Station Docking your audio/MP3............................................................26 General Installation Considerations...........................................6 Hot Tub Water Balance General Overview................................................................27 Initial Fill...............................................................................27 Glossary of Common Water Maintenance Terms............28 Water Balance Summary for your Hot Tub (chart)..........28 Water Balance Troubleshooting........................................29 Special Considerations Indoor Installations...............................................................6 Outdoor Installations............................................................6 Site Preparation Above Ground Installations..................................................7 In-ground & Partial In-ground Installations.......................7 Overall Support......................................................................7 Routine Hot Tub Maintenance Daily, Weekly, Monthly, Quarterly.....................................30 Cleaning the Skimmer Basket............................................30 Cartridge Filter - Removal, Cleaning, Re-installation......31 Changing your Hot Tub Water............................................31 Water Softeners..................................................................31 Each Time Before Filling the Spa.......................................32 Cleaning the Acrylic Surface.............................................32 Safety Hard Cover...............................................................32 Leveling your Hydropool Hot Tub................................................7 Equipment Accessibility & Protection.......................................8 Unloading/Handling your Hot Tub...............................................8 Important Electrical Safety Instructions....................................9 G.F.C.I./R.C.D. Application Guideline & Wire Size..............9 North America G.F.C.I. Installation Diagram.....................10 Europe R.C.D. Installation Diagram...................................11 Wood Products Cabinet Wing Locks............................................................33 Protecting your Cabinet Wood Finish...............................33 Gazebos................................................................................33 Accessories LED Mood Lighting..............................................................12 Safety Hardcover Locks.....................................................12 Cover Remover (optional)...................................................12 Winterizing your Hydropool Hot Tub.........................................34 General Troubleshooting............................................................35 What to do in the event of Power Fluctuations.............................................................36 Cold Weather Power Failure..............................................36 Filling, Checking and Starting your Hot Tub............................13 Pump Priming/Releasing an Air Lock................................13 Hydropool Serenity Control Systems North America / Europe Silver & Gold Series (without optional blower)...............15 Silver & Gold Series (with optional blower).....................17 Platinum Series...................................................................19 2 On behalf of everyone at the company, we thank you for your decision to purchase a Hydropool hot tub. Recognized for quality worldwide, we are confident that your new hot tub will provide you, your family and friends, with years of enjoyment and fulfill all your hydrotherapy needs. Hydropool hot tubs are not only healthful and relaxing, they can even add value to your home. Please take the time to carefully read and understand all the safety, installation and operating instructions in this manual before electrically connecting your hot tub and adding water. The following pages contain valuable information and pointers that will save you both time and money, as well as help you to simplify upkeep and maintenance. Since we manufactured our first hot tub in 1985, the Hydropool team has been dedicated to producing a quality product catering to maximum hydrotherapy, comfort, energy efficiency and ease of operation. We are confident that as you become more familiar with the various safety and maintenance features of your new hot tub you will be satisfied that you made the right decision in purchasing a Hydropool hot tub. Happy hot tubbing... David Jackson 3 Save these instructions Important user safety instructions Your physiological response to hot water is subjective and depends on your age, health, and medical history. If you don’t know your tolerance to hot water, or if you get a headache, or become dizzy or nauseous when using your hot tub, get out and cool off immediately. WARNINGS HYPERTHERMIA 3 The causes, symptoms and effects of hyperthermia may be described as follows: Hyperthermia occurs when the internal temperature of the body reaches several degrees above the normal body temperature of 37˚C (98.6˚F). The symptoms of hyperthermia include drowsiness, lethargy, and an increase in the internal temperature of the body. The effects of hyperthermia include: • Unawareness of impending hazard • Failure to perceive heat • Failure to recognize the need to exit the hot tub • Physical inability to exit the hot tub • Fetal damage in pregnant woman • Unconsciousness resulting in the danger of drowning 4 5 6 7 8 9 10 11 12 13 14 15 16 17 1 Children should NOT use a hot tub without alert adult supervision. 2 Children should not enter a hot tub where water temperature exceeds body temperature (37˚C / 98.6˚F). Prolonged immersion in water temperatures in excess of 38˚C (100˚F) may be injurious to your health. We recommend establishing lower temperatures and shorter use periods for young children and/or those users potentially affected by hot temperatures. Always confirm water temperature with an accurate thermometer before entering your hot tub. Do not allow children to submerge their head under water. Do not use a hot tub unless all suction guards are installed to prevent body and hair entrapment. Do not sit in front of, or on top of the suction fittings or skimmer, as this will obstruct proper circulation and may result in personal injury. Never operate the hot tub pump at high speed without having all suction and return lines open. Always keep the hardcover installed and locked when the hot tub is not in use. People using medications and/or having any adverse medical history should consult a physician before using a hot tub. People with infectious diseases should not use a hot tub. Exercise caution when entering or exiting a hot tub. Where practical, install a safety grab bar or handrail. Turn off the jets before entering the hot tub to improve visibility of the steps or flat entry area. To avoid unconsciousness and possible drowning, do not use drugs or alcohol before or during the use of a hot tub. Pregnant women should consult a physician before using a hot tub. Do not use a hot tub immediately following strenuous exercise. Do not permit or use electric appliances (such as a light, telephone, radio or television) within 1.5 m (5 ft) of this hot tub, unless such appliances are rated at 12VDC or less. Test the GFCI (Ground Fault Circuit Interrupter) monthly. Post emergency phone numbers for Police, Fire Dept., and Ambulance at the nearest phone. Maintain water chemistry/balance in accordance with manufacturer’s instruction Since your hot tub can be set to reach temperatures of 40˚C (104˚F), users should be aware that extended submersion in water that exceeds normal body temperature can lead to hyperthermia. If you sense any of the symptoms of hyperthermia, safely exit the hot tub immediately. WARNING THE USE OF ALCOHOL, DRUGS OR MEDICATION CAN SIGNIFICANTLY INCREASE THE RISK OF FATAL HYPERTHERMIA. 4 CHOOSING THE RIGHT LOCATION Your Hydropool hot tub can be installed indoors or out, on the ground, in the ground or half-and-half. The following information will assist you in choosing the right location for your individual needs. When making your decision, always remember that hot tubs can be enjoyed year-round, indoors or out, regardless of the climate. Many Hydropool owners report that their favourite time to use a hot tub is in the cooler fall and winter months, while others praise the enjoyment of using their hot tub in the warmer spring and summer months. INDOOR LOCATIONS Indoor installations not only add a unique look and appeal to your home, they provide the privacy and controlled climate to ensure that use and enjoyment of your hot tub is maximized. If members of your family are not cold weather enthusiasts, or if your backyard or patio area is not suitable for a hot tub installation, then an indoor location for your hot tub may be your best or only choice. You may wish to create an exercise/spa area in your home, or install your hot tub in a glass solarium or four-season room adjoining your home. If you should choose an indoor location, you will find further information as outlined in the section “SPECIAL CONSIDERATIONS FOR INDOOR INSTALLATIONS” OUTDOOR LOCATIONS For those who choose an outdoor location, hot tub operating temperatures can be adjusted to match the season. In colder months, many owners will operate their hot tub in the range of 38-40˚C (101 -104˚F). During warmer months, an operating temperature of 36-37˚C (9799˚F) will provide a refreshing retreat. If you should choose an outdoor location, you will find further information as outlined in the section “SPECIAL CONSIDERATIONS FOR OUTDOOR INSTALLATIONS” For a variety of reasons, outdoor locations are a far more popular choice. Some of the reasons include: • Limited indoor space • Delivery complications due to door openings, stairwells, etc. • Limited budget (indoor installations usually also involve interior home renovations) • Desire for an outdoor entertainment center • Hot tub is being installed adjacent to an existing or planned swimming pool • Concerns over splashing water inside the home 5 GENERAL INSTALLATION considerations 1 Your HYDROPOOL Hot Tub is a self-contained pre-plumbed unit, so that no on-site plumbing connections to the residential water supply or drain are required. 2 Ensure that your HYDROPOOL Hot Tub is properly supported by either a level concrete pad, or a properly constructed deck capable of supporting 1220 kg/m2 (250 lbs./ft.2). If there is a possibility that the pad could shift by freezing/thawing ground movement (such as in clay regions, and/or areas with high water tables) concrete footings extending below the frost line are recommended. 3 Decking should be chosen and constructed in a manner that minimizes the chance of slipping or falling. 4 Level your hot tub using wood shims where necessary, ensuring that the tapered end extends at least 61 cm (24 in.) under the unit. 5 If you do not have a factory installed foamed cabinet, it is assumed that you are building your own custom cabinet, tiling or decking. Please consider the following: aYour HYDROPOOL Hot Tub is self-supporting on its base. The cabinet should be decorative only, not for support. Never suspend the hot tub from the deck or cabinet. bWhere the hot tub is not equipped with a factory installed cabinet, it is the installer’s responsibility to ensure all electrical equipment is weather protected. cAlways provide adequate access for servicing the support equipment. dDecking should be constructed to allow repair access around the entire hot tub. eIn remote equipment or no-cabinet installations, you may add extra insulation, but the equipment area must have adequate cross-flow ventilation. 6Installation of a safety grab rail or reachable support for use when entering or exiting the hot tub is recommended. 7A nearby garden hose connection is recommended for filling and “topping up” the hot tub. The hot tub equipment and all electrical plugs, outlets and lights within 1.5m (5ft) of the hot tub must be G.F.C.I protected. Consult your electrician or local electrical authority for further details. Access to the hot tub must always be secured: Outdoors - in accordance with local property by-laws and/or via an approved fence with a self-closing gate and a safety hardcover; Indoors - by a lockable door and a safety hardcover. SPECIAL CONSIDERATIONS Indoor InstallationS Outdoor InstallationS • W hen the hot tub is to be installed in a small room (under 150 ft2/14 m2), we recommend that large units be fully or partially submerged in-floor so that it does not dominate the room. This will also provide greater overhead clearance for entry and exit to and from the hot tub • It is beneficial to have the hot tub room located near wash room and shower facilities • The hot tub room should have a floor drain to handle splash water, a window, outside exhaust fan or humidistat controlled exhaust fan for ventilation. Where this is not practical, the use of indoor/outdoor carpeting or a tile floor and the opening of a window while the hot tub cover is removed should be sufficient. You should not have concerns regarding humidity. When the hardcover is installed, no humidity will escape. During use, the small amount of humidity released into the room can be removed with the use of a dehumidifier • Consider plumbing a fresh water tap nearby and a permanent drain location for the hot tub to eliminate having to use a long garden hose each time you fill or drain the hot tub • Always provide adequate ventilation for the support equipment • Consult your local Hydropool retailer for further information • C ontact your local building code department to determine if a building permit is necessary and for information on applicable bylaws (distance from property lines, buildings, fencing requirements, etc.) • If you are doing any excavating, contact your local gas, electric, and cable-company to ensure that there are no underground lines • Locate the hot tub, where practical, within close distance of a door to the house to maximize potential winter use. • Ensure that all hot tub support equipment is easily accessible and protected from the elements • If possible, locate the hot tub where you will enjoy some privacy, out of the site of neighbours. If this is not possible, a partial privacy or wind partition, or proper placement of the optional Hydropool cover lifter should provide adequate privacy • The hot tub support equipment is designed for indoor (out of the direct elements) use. When your HYDROPOOL hot tub is equipped with a factory-installed cabinet, and installed as per the guidelines of this manual, the equipment will be adequately protected. If the hot tub is shipped without a cabinet, your custom cabinet or other structure must be designed to supply protection for the hot tub support equipment from rain, snow, splash water, etc., but still designed in a manner to ensure adequate ventilation. 6 Site preparation Above-ground Installations • N on-freezing climates – it is sufficient to ensure that the base of the hole or cavity created for the tub has a dry, stable, compacted level base and proper drainage • Climates where freeze/thaw occurs – it is necessary that a poured level concrete base, complete with concrete footings, be installed as outlined in the section ABOVE-GROUND INSTALLATIONS - p.6. • Areas with a high ground water table – a level concrete base, as well as a concrete or wood retaining wall to hold back the earth, is recommended. This forms a box or ‘bunker’, in which the hot tub is placed • ALWAYS ensure that there is good drainage, via a properly designed French drain (gravel) system and/or a sump pump, to prevent ground water flooding damage to the support equipment or hot tub structure • Install protective waterproof conduit to house light, or topside control cables that will be buried • Access for future service must be considered at the time of design and installation. Difficult access can result in supplemental service labour charges not covered by the factory warranty. Consider easily removable deck materials. Where the hot tub is a “stand-a-lone” above-ground installation to be installed in regions where freeze/thaw conditions may occur, a level patio stone or pre-formed paver type base may be sufficient if there is no abutting deck(s) that could be damaged during potential seasonal movement of the ground. The potential drawback to this type of base is that splash water could eventually de-stabilize the ground under the base, with the resultant shift of the support base causing damage to the hot tub structure. For best results, we recommend the installation of a level concrete pad: • Dig out and level the ground 20-30 cm (8-12 in.) below your desired base level • Install 10-15 cm (4-6 in.) of crushed stone • Next, install 10-15 cm (4-6 in.) of poured concrete • Level the concrete and apply a broom-type finish • We recommend that the pad be made 15 cm (6 in.) larger than the hot tub on three sides, and 1 m (3 ft.) larger on the side where the access steps and/or planters will be installed OVERALL SUPPORT Your Hydropool hot tub is equipped with a factory installed load support substructure, which distributes the weight of the water over the entire foot area of the hot tub. The cabinet, either factory installed or customized on-site, should be decorative only, and not relied on for overall support. Never suspend a hot tub from a deck or floor by the outer acrylic edge, as this will lead to product damage and/or serious personal injury. In regions where freeze/thaw occurs, or where there will be custom decking abutting the hot tub we recommend the installation of sono-tubes beneath the pad to prevent shifting. IN-GROUND & Partial IN-GROuND INSTALLATIONS For units being installed fully or partially in the ground, the type of support will again vary based on whether or not the tub is being installed in an area with freeze/thaw conditions. Hydropool does not recommend back-filling full in-ground or partial in-ground installations. WOOD OR CONCRETE DECK FACTORY FOAM INSULATION WOOD OR CONCRETE DECK CONCRETE OR WOOD RETAINING WALL FACTORY INSTALLED PLUMBING ORIGINAL COMPACTED EARTH OPEN CAVITY BELOW FROST LINE FACTORY INSTALLED PLUMBING POURED 4" SLAB POURED 4" SLAB 6" GRAVEL FRENCH DRAIN 6" GRAVEL CONCRETE FOOTINGS LEVELING YOUR HYDROPOOL HOT TUB After the hot tub is properly positioned on the support base, the entire unit should be checked with a level and shimmed as necessary. Should you find that the support base is sloped or otherwise uneven, level your hot tub using TAPERED wood shims where necessary, ensuring that the tapered end extends at least 61 cm (24 in.) under the unit. This will insure contact with the support substructure to appropriately distribute the weight of the unit. Do not just shim under the cabinet base outside edge, as this will cause structural stress on the unit, potentially causing unwarrantable damage to the hot tub structure and /or shell. 7 EQUIPMENT ACCESSIBILITY and Protection remotely from the hot tub, or if you have ordered a hot tub without a cabinet: it is necessary that the equipment is installed in an area that is dry, protected from the elements, has proper ventilation and is easily accessible for service • Always ensure that the equipment is mounted on a raised base or platform to prevent potential water damage to the motor, equipment or controls • Ensure that access to the equipment and the working area around the equipment is large enough to accommodate a service person The equipment must be located in an area where it will remain dry and will not be exposed to rain, snow or ground water. The standard Hydropool hot tub has the equipment installed inside the protective cedar cabinet. • W hen your hot tub is to be installed above-ground, the cabinet is designed for both protection and accessibility • When your hot tub is to be installed fully or partially in the ground, if you are relocating the equipment UNLOADING / HANDLING YOUR HOT TUB All Hydropool hot tubs are shipped with a protective combination layer of foam wrap, cardboard and plastic film. Each hot tub is factory strapped onto a wood skid. If your hot tub is to be delivered by your local dealer, it will generally arrive on a flat bed truck or low profile trailer. Most dealers are equipped with the necessary equipment to maneuver the hot tub from the truck to the dolly or cart that will be used to move your hot tub to the installation location. Most Hydropool models require a clearance width of at least 100 cm. (39 in.) to allow movement of the unit on its side through alley-ways, fence openings, etc. Where this is not possible, the use of a crane to lift the hot tub from the truck or trailer over the house to the patio or yard is often a simple and economical option. • Do not move or place the hot tub on the side where the equipment is located as damage could occur • Never roll or flip the hot tub end over end as the cabinet could be damaged • Never lift or handle the hot tub by the plumbing • Make sure that there is sufficient assistance to gently slide the hot tub off the dolly or cart to the support base without any damage Should your hot tub arrive in a common closed box trailer, it may be necessary to arrange with a local towing company for a tilt and load tow truck, with a pulley winch system, to pull the skid from the larger trailer to the lower profile tow truck flat bed. The hot tub can be gently slid off the low profile trailer and positioned on its side on a cart or dolly. Important Note: Damage caused during transportation or by improper handling is not covered by the factory warranty. 8 IMPORTANT ELECTRICAL SAFETY INSTRUCTIONS Safety comes first. When installing & using this electrical equipment, basic safety precautions MUST always be followed! 1 READ AND FOLLOW ALL INSTRUCTIONS 2 Electrical installation must be completed by a qualified electrician in accordance with all National, Regional and Local Codes and Regulations in effect at the time of installation. 3 Connect only to a dedicated circuit protected by a class ‘A’ two-pole ground fault circuit interrupter (GFCI) 4 Use copper conductors only! 5 The hot tub equipment and all electrical plugs, outlets and lights within 1.5m (5ft) of the unit must be G.F.C.I protected. Consult your electrician or local electrical authority for further details. 6 A green colored terminal or a terminal marked “G”, “GR”, “Ground”, or “Grounding” is located inside the supply terminal box or compartment. To reduce the risk of electric shock, this terminal must be connected to the grounding means provided in the electric supply service panel with a continuous copper wire equivalent in size to the circuit conductors supplying the equipment. 7 At least two lugs marked “BONDING LUGS” are provided on the external surface or on the inside of the supply terminal box or compartment. To reduce the risk of electric shock, connect the local common bonding grid in the area of the hot tub to these terminals with an insulated or bare copper conductor not smaller than No.6 AWG (Canada/Europe) / No.8 AWG (USA). 8 All field installed metal components such as rails, ladders, drains or other similar hardware within 3 m (10 ft) of the hot tub shall be bonded to the equipment grounding bus with copper conductors not smaller than No.6 AWG. G.F.C.I./R.C.D. Application Guide for hydropool serenity series NORTH AMERICA Gold Series Platinum Series 40A 50A EUROPE All models Wire Size North America • The minimum wire size for systems that require a 40A GFCI is #8/3 c/w ground (also refered to as #8 gauge / 4 conductor). • The minimum wire size for systems that require a 50A or 60A GFCI is #6/3 c/w ground (also refered to as #6 gauge / 4 conductor). Europe • The minimum wire size for European system is 2.5 mm2 copper wire. Important Note: • This guide is for standard installations where the wire run is 15 m (50 ft.) or less. For longer wire runs, consult a qualified electrician. 9 20A North America – GFCI INSTALLATION Important Note: Installation of the GFCI - Circuit Breaker, including ampere sizing and selection of conductor size and type, must be performed by a qualified electrician in accordance with the National Electrical Code, or the Canadian Electrical Code, and all Federal, State/Provincial and local codes and regulations in effect at the time of installation. SIEMENS - TYPICAL O N NOTE THIS - The white Neutral wire from the back of the GFCI MUST be connected to an incoming Line Neutral. The internal mechanism of the GFCI requires this neutral connection. The GFCI will not work without it. 60 60 O F F TEST W hite W ire Line Neutral LOAD POW ER LOAD NEUTRAL LOAD POW ER LINE NEUTRAL From Electric Service Panel or Other Source LINE 2 - INPUT LINE 1 - INPUT GROUND GROUND - INPUT Note : Ground bar (included) must be installed in panel. GROUND TO SPA LOAD 2 - To hot tub support equipment 120 volts LOAD NEUTRAL - 240 volts 120 volts LOAD 1 - square d - TYPICAL Bottom view of G.F.C.I. (Square D) Front view of G.F.C.I. (Square D) 10 WHITE WHITE TBI WHITE (NEUTRAL) BLACK (HOT) RED (HOT) GREEN (GROUND) GRN (GROUND) WHITE RED (HOT) WHITE GRN (GROUND) BLACK (HOT) BLACK (HOT) WHITE BLK (HOT) RED (HOT) GRN WHITE (NEUTRAL) RED (HOT) BLACK (HOT) GRN (GROUND) RED (HOT) 1 2 3 4 5 Europe – R.C.D. Installation - Typical Important Note: Installation of the R.C.D. - Circuit Breaker, including ampere sizing and selection of conductor size and type, must be performed by a qualified electrician in accordance with National, Regional and Local Codes and Regulations in effect at the time of installation. House Breaker Box (Neutral) To Hot Tub Support Equipment 11 ACCESSORIES led Mood lIGHTing SAFETY HARDCOVER LOCKS Press the ‘light’ pad on the topside control to start the following LED lighting modes. Pressing the ‘light’ pad on/off within 3 seconds cycles through the various ‘light shows’. When the LED lighting is turned off for more than 5 seconds, then turned back on, the system will resume the last ‘light show’. The safety hard cover is designed to open away from the control area, however, if the hot tub is symmetrical in dimension, the cover can be oriented to open in either direction. Simply place the cover on the hot tub, pull the straps down so that they are fully extended, then release slightly so that there is approximately 6 mm (1/4 in.) of slack. Mark the position on the cabinet, and fasten the receiver clip with the screws provided. Description of Light Shows: • Mode 1 –Synchronous colour change • Mode 2 –Freeze mode, freezes on selected colour blend from above mode (gives unlimited colour blend selection) • Mode 3 –solid colour blue • Mode 4 –solid colour green • Mode 5 –solid colour red • Mode 6 –solid colour white (simulated) WARNING Always ensure the safety hard cover is in place and locked whenever the hot tub is not being used. OPTIONAL COVER REMOVER Hydropool offers several different devices to assist in the removal of the safety hard cover. Please refer to the instructions supplied with your particular cover remover for installation. For further information, contact your local Hydropool retailer. 12 FILLING, CHECKING AND STARTING YOUR HOT TUB Filling • When adding water for the first time, the hot tub should be filled through the skimmer opening (helps to prevent air locks) using a standard garden hose, turning the tap on slowly to prevent damage to the surface by a jerking hose connection. • P ull up the handles on the intake and return gate valves (handles are pulled up when valves are open and pushed down when valves are closed). • Ensure the drain hose-bib is closed. Gate ValVe • E nsure that all jets are open. See section JET & FEATURE OPERATION Unions • F ill the hot tub to the recommended level, approximately 19 mm (3/4“) from the top of the skimmer opening. Checking • Although your hot tub was thoroughly water-tested in the factory, some loosening of fittings can occur during shipping. Before any decking, tiling or carpeting is completed around the installation, fill and operate your hot tub to test for leaks (this ensures easy access and inexpensive correction). Check all union connections and plumbing for minor leaks. In the event of a leak, ensure all union connections and pump plugs are tight and all o-rings/gaskets are in place. Starting • Before applying voltage to power-up your hot tub, it is very important that you understand the sequence of events that occur when the system is activated in order that the pump can be primed efficiently and damage to the system can be avoided. • Turn the main power “on” at your electrical panel. • F ollow the control instructions for your particular model hot tub to put the pump into low speed see section Hydropool CONTROL Systems PUMP PRIMING/RELEASING AN AIR LOCK •On some systems a message will appear on the display indicating that the system is in pump Priming Mode. This mode will last for 4 to 5 minutes before automatically entering the normal operation mode. See complete details for your spa in section HYDROPOOL CONTROL SYSTEMS Proper Water Level at Skimmer opening Definition: ‘Priming’ a pump is a term used to describe the process in which air trapped in the plumbing and pump wet-end (referred to as an ‘air lock’) is released, allowing the pump to move water efficiently through the plumbing system and to the jets. 13 O-ring/ gasket at union connections • When the hot tub pump is located below water level, the water should start circulating immediately. If the motor works but you do not notice water circulation within the first 15 seconds, the pump may require priming due to trapped air (referred to as an ‘air lock’). If the pumps have not self-primed after 2 minutes, and water is not flowing from the jets, DO NOT allow the pumps to continue to run. Turn power off at the main house panel (or GFCI) and try releasing the air by loosening the union on the discharge side of the pump(s) while the motor is not running. Turn the power back on. If the pumps do not prime after 15 seconds, sometimes momentarily turning the pump(s) off and on will help the system to prime (note: do not do this more than 5 times). …Through the pump union Releasing An Air Lock… • Important: Under NO circumstances should the pump(s) be allowed to operate without priming beyond 5 minutes, as this may not only cause unwarrantable damage to the pump, it may also cause the control system to go into an overheat condition. • T urn the pump onto high speed and re-check for leaks. The control system will automatically return the pump to low speed after 15 minutes. • A djust the hot tub heat control at the topside panel to the desired water temperature. • A djust water balance (pH, TA, calcium hardness) to recommended levels and add sanitizer. See section HOT TUB WATER BALANCE • T he hot tub will require 8-10 hours to reach the desired temperature. • K eep insulated safety hard cover on the hot tub, and the air controls closed during the entire heat up process. Winter Drain Plug(s) Winter Drain Plugs 14 Hydropool Serenity Series Control Systems North america / Europe Hydropool Serenity – Gold Series North America pad. If you do not manually exit Priming Mode, it will automatically terminate after 4 to 5 minutes. Be sure that the pump is primed before exiting this mode. Europe TEMPERATURE CONTROL FUNCTIONALITY AND ADJUSTMENT After you manually exit or the system automatically exits Priming Mode, your hot tub will automatically heat to the factory preset default temperature of 38˚C (100˚F) The topside panel will briefly show the default temperature, and then the display will appear as follows: INITIAL START-UP Before applying voltage to power-up your hot tub, it is very important that you understand the sequence of events that occur when the system is activated in order that the pump can be primed efficiently and damage to the system can be avoided. Note that the water temperature is not yet displayed, as the system requires approximately 2 minutes of water flow through the heater to determine temperature. This is referred to as ‘polling’ and is indicated on the display by the icon. After 2 minutes the display will show the current measured water temperature At initial power-up, this display will appear, and the system will show 4 sets of numbers in succession (ie. 49 then 63 then 37 then 24). These numbers represent the current software revision, and the system input voltage. After the initial software indicators are shown, this display will appear. This display is indicating that the system is in pump Priming Mode. This mode will last for 4 to 5 minutes before automatically exiting and entering the normal operation mode. You can also manually exit pump Priming Mode after the pump is primed. While in this mode, the heater circuit is disabled to allow the priming process to be completed without the possibility of energizing the heater element during low flow or no flow conditions. The system will not automatically activate any of the functions, however, by pushing the pad on the topside control, the pump can be manually activated to facilitate priming. Definition: ‘Priming’ a pump is a term used to describe the process in which air trapped in the plumbing and pump wet-end (referred to as an ‘air lock‘) is released, allowing the pump to move water efficiently through the plumbing system and to the jets. 38 C 100 F Press the pad to increase the temperature to the desired setting. The Heat indicator light on the Topside Panel will shimmer for 90 seconds, indicating that the system is not yet heating, then will illuminate solidly to indicate that the heater circuit has been energized and the spa water is being heated. In Standard Operating Mode the system automatically activates Pump 1 low speed every 30 minutes for at least 2 minutes. After 2 minutes, the spa water temperature is determined. At this point, if the water temperature is lower than the set temperature, P1 will continue to run and the Heat indicator light on the Topside Panel will illuminate. The heater will operate until the water temperature reaches the set temperature point, after which, both the heater and Pump 1 low will automatically turn off. To Check/Change the Set Temperature The last measured temperature is constantly displayed on the topside panel. When this pad is pressed once any time during normal operation, the display will show the set temperature for 3 seconds. Press this pad a second time to increase or decrease the set temperature. To change the direction of the temperature settings (ie. lower vs. raise the temperature), allow the display to revert back to the current water temperature then press the pad again. The temperature can be adjusted from 21˚C (70˚F) to 40˚C (104˚F) in 1˚ increments. PUMP PRIMING MODE As soon as ‘PR’ is indicated on the topside panel, push the pad to start Pump 1 in low speed, then again to switch to high speed to facilitate priming. See FILLING, CHECKING AND STARTING YOUR HOT TUB for complete instructions on pump priming. Once pump priming has been successfully completed, press the pad to turn off the pump. Next, manually exit Priming Mode by pressing the HEater Function The heater operates with pump low-speed only, and turns off when ever pump high-speed or blower is activated. 15 PUMP / JETS FUNCTION MODE FUNCTION Press this pad to activate the pump A combination of keypads is used to change hot tub operation to either ‘STANDARD’, ‘ECONOMY’ or ‘SLEEP’ mode. 1st press – turns on low speed 2nd press – turns on high speed 3rd press – turns off pump PROGRAMMING Mode Function Press then - the current mode setting will flash on the display When low speed is already operating, the 1st press of the pad puts the pump directly into high speed. Press When the blower (optional) is manually activated, the pump low speed is automatically activated and operates until the blower times out. If the blower is turned on even briefly, and then turned back off, low speed will operate for a minimum of 2 minutes. ECONOMY MODE The system will heat to the set temperature only during the filter cycles. The display will show when the temperature is non-current. When the temperature is current, the display will alternate between and the water temperature. PUMP AUTOMATIC TIME-OUT High speed – 15 minutes Low speed – 4 hours FILTER CYCLES SLEEP MODE The system will heat to within 10˚C (20˚F) of the set temperature only during filter cycles. The display will show until the mode is changed. The system will automatically activate the pump low speed to filter the water either once or twice each day, and can be programmed by the user. The first filter cycle begins 6 minutes after the spa is initially powered up. The second filter cycle begins 12 hours after the start of the first filter cycle. The filter cycle duration - length of time the pump low runs - is programmable from 1 to 12 hours (F1 to F12). The factory default is 2 hours, twice daily. PROGRAMMING Filter Cycles To change the factory default filter cycle settings - the current filter cycle duration will Press again to adjust the filter cycle duration Press to exit programming mode and save changes. repeatedly to select mode STANDARD MODE The system automatically starts the pump low speed every 30 minutes to measure water temperature, and maintain the set temperature. The display will show briefly, then the last measured water temperature. The current water temperature is displayed only after the pump has been operating for at least 2 minutes. Low speed starts automatically every 30 minutes to measure water temperature (in STANDARD Mode only – see MODE FUNCTION), when a filter cycle is activated, or when a freeze condition is detected. then Press be displayed then 16 STANDBY BLOWER OPTIONAL – Factory Installed The standby feature stops the system from operating automatically, allowing for convenient filter cartridge removal and replacement. The following pads must be pressed within 3 seconds of each other. The system will automatically exit Standy Mode after 1 hour and resume normal operating functions. Press then the pad - the display will flash . Press this pad to turn the blower on and off. The system will automatically turn off the blower after 15 minutes. PURGE CYCLES Blower only The system automatically activates the blower for 30 seconds at the beginning of each filter cycle to introduce fresh, sanitized water into the blower plumbing circuit. OZONATOR OPTIONAL If the system is heating when Standby Mode is activated, will flash on the display and the pump will continue to operate for 15 seconds to allow the heater to cool off before stopping. The ozonator operates during FILTER CYCLES only FREEZE PROTECTION If the temperature sensor detects a drop to 4˚C (39˚F) within the heater chamber, the system automatically activates the pump to provide freeze protection. The pump will operate until the temperature reaches approximately 5˚C (41˚F) before returning to normal system mode. pad to return the system Press any pad other than the to normal operation. See DRAINING YOUR HOT TUB for detailed instructions. LED MOOD LIGHTING Press the pad on the topside control to start the selection of LED lighting modes. Pressing the pad on/off within 3 seconds cycles through the various ‘light shows’. When the LED lighting is turned off for more than 5 seconds, then turned back on, the system will resume the last ‘light show’. The system will automatically turn off the mood lighting after 4 hours. 17 Hydropool Serenity Series Control Systems NORTH AMERICA / Europe Hydropool Serenity – Platinum Series Platinum Series INITIAL START-UP will now be operating in high speed to facilitate priming. See FILLING, CHECKING AND STARTING YOUR HOT TUB for complete instructions on pump priming. Before applying voltage to power-up your hot tub, it is very important that you understand the sequence of events that occur when the system is activated in order that the pumps can be primed efficiently and damage to the pumps can be avoided. Once pump priming has been successfully completed, press the pads to turn off the pumps. Next, manually exit Priming Mode by pressing either the pad or the pad. If you do not manually exit Priming Mode, it will automatically terminate after 4 to 5 minutes. Be sure that the pumps have been primed before exiting this mode. At initial power-up, this display will appear, and the system will show 4 sets of numbers in succession (ie. 100 then 114 then 28 then 240). These numbers represent the current software revision, and the system input voltage. TEMPERATURE CONTROL FUNCTIONALITY and Adjustment After you manually exit or the system automatically exits Priming Mode, your hot tub will automatically heat to the factory preset default temperature of 38˚C (100˚F). The topside panel will briefly show the default temperature, and then the display will appear as follows: Note that the water temperature is not yet displayed, as the system requires approximately 2 minutes of water flow through the heater to determine temperature. This is referred to as ‘polling’ and is indicated on the display by the Flashing Pump 1 Low speed Icon icon. After 2 minutes the display will show the current measured water temperature. After the initial software indicators are shown, this display will appear. This display is indicating that the system is in pump Priming Mode. This mode will last for 4 to 5 minutes before automatically Flashing exiting and entering the normal operation mode. You can also manually exit the pump Priming Mode after the pumps are primed. While in this mode, the heater circuit is disabled to allow the priming process to be completed without the possibility of energizing the heater element during low flow or no flow conditions. The system will not automatically activate any of the functions, however, by pushing the pads on the topside control, the pumps can be manually activated to facilitate priming. Press the pad to increase the temperature to the desired setting. The icon will appear on the display indicating that the heater has been activated. Definition: ‘Priming’ a pump is a term used to describe the process in which air trapped in the plumbing and pump wet-end (referred to as an ‘air lock‘) is released, allowing the pump to move water efficiently through the plumbing system and to the jets. Flashing Pump 1 Low speed Icon PUMP PRIMING MODE Flashing Pump Icon(s) In Standard Operating Mode, the system automatically activates Pump 1 low speed every 30 minutes for at least 2 minutes. After 2 minutes, the spa water temperature is determined. At this point, if the water temperature is lower than the set temperature, P1 will continue to run and the icon will appear on the display. The heater will operate until the water temperature reaches the set temperature point, after which, both the heater and Pump 1 low will automatically turn off. As soon as PRIMING MODE is indicated on the topside panel, push the left pad to start Pump 1 in low speed, then again to switch to high speed. Push the center pad and right pad to start Pump 2 and *Pump 3 respectively (*Titanium Series only). These are both single speed - high only. All of the pumps 18 To Check/Change the set temperature The last measured temperature is constantly displayed on the topside control. When either of these pads is pressed once, the display will show the set temperature. Press either pad a second time to increase or decrease the set temperature. After 3 seconds the display will once again show the last measured temperature. PUMPS AUTOMATIC TIME-OUT P1 high speed, P2 & P3 – 15 minutes P1 low speed – 4 hours. Pump & Blower operating conditions Platinum Series, Limited & Luxury Edition P1 and P2 have priority over the blower. If either pump is on high-speed, the system will not activate the blower until either pump automatically times-out or is manually deactivated by the user. Alternately, if only one of the high-speed pumps is ON and the blower is already ON, when the second high-speed pump is activated, the blower will turn OFF. The temperature can be adjusted from 21˚C (70˚F) to 40˚C (104˚F) in 1˚ increments Heater Function Platinum Series, Limited & Luxury Edition: for units connected to a 16A electrical supply service, the heater operates only on pump 1 low speed and turns off when either pump high-speed or blower is activated. Example 1: If P1 and P2 high-speed are activated at the same time, and the blower button is pressed 5 minutes later, the blower will turn ON after a 10 minute delay (balance of the P1 and P2 high-speed time-outs) and operate for 5 minutes (15 minutes minus 10 minutes) Titanium Series: for units connected to a 32A electrical supply service, the heater operates with any 2 high-speed pumps or 1 high-speed pump and blower. Example 2: If one high-speed pump (either P1 or P2) and blower are activated at the same time, and the second high-speed pump button is pressed 5 minutes later, the blower will automatically turn OFF, but the system will continue the time-out countdown. If 5 minutes later, P1 or P2 is manually turned OFF by the user, the blower will automatically turn ON again and operate for the 5 minutes remaining before the end of the automatic time-out. PUMPS / JETS FUNCTION from left to right on topside control – P1, P2, *P3 (*Titanium series only) PUMP 1 (P1) 1st press – turns on low speed – 2nd press – turns on high speed – 3rd press – turns off pump – the P1 icon spins slowly the P1 icon spins faster no icon displayed when P1 is off CLEAN-UP CYCLE The Clean-up Cycle begins 30 minutes after the pump(s) or blower have been turned off or have automatically timed-out. P1 low speed and the ozonator (optional) will operate for one hour. When P1 low is already operating, the 1st press of the P1 pad puts the pump directly into high speed. SETTING THE SYSTEM CLOCK TIME Low speed P1 starts automatically every 30 minutes to measure water temperature (in STANDARD Mode only – see MODE FUNCTION), when a filter cycle is activated, or when a freeze condition is detected. The word TIME flashes on the topside control display upon initial start-up. This reminder will disappear once the clock time is programmed. Press When P2, P3 or the blower is manually activated, P1 low speed is automatically activated and operates until the pump(s) or blower time out. If P2, P3 or the blower is turned on even briefly, and then turned back off, P1 low will operate for a minimum of 2 minutes. PUMP 2 (P2) 1st press – turns on high speed – 2nd press – turns off pump – the P2 icon spins fast no icon displayed when P2 is off. PUMP 3 (P3) – Titanium series 1st press – turns on high speed – 2nd press – turns off pump – only the P3 icon spins fast no icon displayed when P3 is off. then To set the hour: Press time by 1 hour. Press to enter programming mode. or - each press changes the to enter, and to continue to set minutes. To set minutes: Press time by 1 minute. or - each press changes the Press the pad again to continue to the filter cycle programming mode (see below) OR Press the pad to exit programming mode. During normal operation, pressing the the current time for 3 seconds. 19 pad will display FILTER CYCLES Once the system clock time has been programmed, the system will automatically activate P1 low speed to filter the water for 2 hours twice each day. During the filter cycle, the display will show FILTER 1 or FILTER 2. At this point PROGRAM, on the display FILTER 2 and END TIME will appear Factory preset default Press the pad again to enter the filter cycle times into the system and exit programming mode. Adjust time as above ‘FILTER 1’ the system automatically activates P1 low to operate from 8 AM to 10 AM. The filter 1 (F1) LED indicator on the left side of the topside control panel will light during filter cycle 1 operation. The ‘F1’ light on the left side of the topside control panel will illuminate to indicate that the system is in Filter 1 cycle. ‘FILTER 2’ the system automatically activates P1 low to operate from 8 PM to 10 PM. The filter 2 (F2) LED indicator on the left side of the topside control panel will light during filter cycle 2 operation. The ‘F2’ light on the left side of the topside control panel will illuminate to indicate that the system is in Filter 2 cycle. PROGRAMMING Filter Cycles To change the factory default filter cycle settings Press then then then within three seconds. PURGE CYCLES The system automatically activates P2, P3 and the blower for 30 seconds at the beginning of each filter cycle to introduce fresh, sanitized water into these plumbing circuits. (You will already have advanced to this point if you pressed after completing the SETTING THE SYSTEM CLOCK TIME sequence) MODE FUNCTION At this point PROGRAM, appear on the display To set the hour: Press time by 1 hour. Press or STANDARD MODE The system automatically starts P1 low speed every 30 minutes to measure water temperature, and maintain the set temperature. The word STANDARD will remain on the display along with the last measured temperature. The current water temperature is displayed only after the pump has been operating for at least 2 minutes. - each press changes the to enter, and to proceed ECONOMY MODE FILTER 1 and END TIME will appear The system will heat to the set temperature only during the To set the hour: Press time by 1 hour. filter cycles. The display will show the word ECONOMY. or STANDARD-In-ECONOMY MODE While the system is in Economy Mode, pressing any pad or the pad will cause the system to activate Standard Mode for 1 hour, after which the system will revert back to Economy Mode. Pressing the pad during this time will put the system back into Economy Mode immediately. - each press changes the to enter, and to continue to set minutes To set minutes: Press time by 5 minutes Press - each press changes the to enter, and to continue to set minutes. At this point PROGRAM, on the display Press FILTER 1 and START TIME will or To set minutes: Press time by 5 minutes Press This pad is used to change hot tub operation to either STANDARD, ECONOMY or SLEEP mode. Press to enter mode programming and press to select the desired mode. The LCD will flash until is pressed again to confirm the selection. or - each press changes the SLEEP MODE The system will heat to within 10˚C (20˚F) below the set temperature only during filter cycles. The display will show the word SLEEP. to enter, and to proceed At this point PROGRAM, appear on the display Adjust time as above Press FILTER 2 and START TIME will to enter, and to proceed 20 STANDBY / DRAIN ASSIST LIQUID CRYSTAL DISPLAY (LCD) The standby/drain assist feature stops the system from operating automatically, allowing for convenient filter cartridge removal and for safe draining of the hot tub. The following pads must be pressed within 3 seconds of each other. Continually provides feedback on the operating status of the hot tub. Icons indicate various functions and programming information. LCD INVERT This feature inverts the LCD readout for convenient viewing from inside the hot tub. To invert the readout, Platinum Series: press Titanium Series: press or The system will automatically exit Standy Mode after 1 hour and resume normal operating functions. Press then the P2 pad and the display will flash: SBY (Platinum series) STANDBY (Titanium series) If the system is heating when Standby Mode is activated, will flash on the display and the pump will continue to operate for 15 seconds to allow the heater to cool off before stopping. All functions will turn off, but P1 low speed can be activated (by pressing the P1 pad) to facilitate draining the hot tub and the display will show (Platinum series) DRAINING (Titanium series) then To return the LCD readout to normal viewing (from outside of the hot tub), repeat. Topside Panel Lock Features TEMPERATURE LOCK The temperature lock feature prevents unauthorized temperature adjustment of the hot tub water. When the temperature lock is activated, all automatic functions will continue to operate normally. The following pads must be pressed within 3 seconds of each other to activate the lock: then then P1 Press any pad other than the P1 pad to return the system to normal operation. See section DRAINING YOUR HOT TUB for detailed instructions. then TEMPERATURE Unlock The following pads must be pressed within 3 seconds of each other to deactivate the lock: then then P1 LED MOOD LIGHTING Press the pad on the topside control to start the selection of LED lighting modes. Pressing the pad on/off within 3 seconds cycles through the various ‘light shows’. When the LED lighting is turned off for more than 5 seconds, then turned back on, the system will resume the last ‘light show’. The system will automatically turn off the mood lighting after 4 hours. then When locked, the TL (Temperature Lock) light on the left side of the topside control panel will illuminate. Only the topside control panel temperature pads will be deactivated. TOPSIDE PANEL Full LOCK The topside panel lock feature prevents unauthorized use of the hot tub controls. When the topside control panel lock is activated, all automatic functions will continue to operate normally. BLOWER OPTIONAL – Factory Installed The following pads must be pressed within 3 seconds of each other to activate the lock: OZONATOR OPTIONAL then P1 Press this pad to turn the blower on and off. The system will automatically turn off the blower after 15 minutes. The ozonator operates during FILTER CYCLES and CLEAN UP CYCLES only. The display will show the O3 icon while the ozonator is operating. Pressing any pad on the topside control panel will suspend ozonator function for 1 hour. then TOPSIDE PANEL Unlock The following pads must be pressed within 3 seconds of each other to deactivate the lock: then P1 FREEZE PROTECTION If the temperature sensor detects a drop to 4˚C (39˚F) within the heater chamber, the system automatically activates the pumps to provide freeze protection. The pumps will operate until the temperature reaches 5˚C (41˚F) before returning to normal system mode. then When locked, the PL light (Panel Lock) on the left side of the topside control panel will illuminate. All of the topside control panel pads will be deactivated except for the pad. 21 Topside Panel Display Messages / / / / (solid) Overheat – Spa has shut down. One of the sensors has detected 48˚C (119˚F ) at the heater. Spa has shut down – sensor plugged into Sensor ‘B’ port not working. / DO NOT ENTER WATER! Remove cover and allow water to cool. Reset system by pressing any topside control panel pad. If spa does not reset, shut off power and call your dealer. Sensors are out of balance – If topside display alternates between temperature and SNS, then occurrence may be temporary and will correct itself. The spa shuts down completely when the SNS message is flashing on the display. POSSIBLE CAUSES OF OVERHEATING • filter cycle too long or overlapping (pump running for extended periods of time) • isolation/gate valves partially closed • extremely hot weather/high ambient temperatures • defective sensor wire / / / A substantial difference in temperature between the sensors has been detected – this could indicate a flow problem. Check water level in spa and add if necessary. If water level is okay, make sure that pumps are primed and all gate valves are fully opened. / (flashing) Overheat – Spa has shut down. One of the sensors has detected that the spa water is 44.5˚C (112˚F). Indicates that system is detecting pressure at the pressure switch when the pump is not operating (switch is staying closed). DO NOT ENTER WATER! Remove cover and allow water to cool. At 42˚C (107˚F) the system should automatically reset. If system does not reset, shut off power and call your dealer. Possible causes: • static pressure (weight of water) in plumbing keeping pressure switch closed; usually associated with remote equipment location • diaphragm in pressure switch coated with minerals due to improper spa water maintenance POSSIBLE CAUSES OF OVERHEATING • filter cycle too long or overlapping (pump running for extended periods of time) • isolation/gate valves partially closed • extremely hot weather/high ambient temperatures • defective sensor wire indicates that the system is not detecting pressure at the pressure switch while the pump is operating (switch is staying open). / Potential freeze condition detected. Pumps and blower will automatically activate when temperature drops to 4˚C (40˚F)regardless of spa mode. Possible causes: • water level in hot tub may be too low • gate valves partially closed • air lock in pump reducing flow Indicates high-limit or water temperature sensor is non-functional. / / Persistent low flow problem – displays on the fifth occurrence of an HFL message within a 24 hour period. Heater circuit is deactivated but other spa functions continue to operate normally. Check water level in spa and add if necessary. If water level is okay, make sure that pumps are primed and all gate valves are fully opened. Press any topside panel pad to reset. Spa has shut down – sensor plugged into Sensor ‘A’ port not working. 22 Topside Panel Display Messages Continued / / (Not applicable to Serenity Series) Allows for convenient draining of the spa using the P1 low speed. Can only be accessed while in Standby mode. Press any topside control pad except for P1 to return to normal operation mode. Inadequate water detected in heater chamber - Check water level in spa and add if necessary. If water level is okay, make sure that pumps are primed and all gate valves are fully opened. Press any topside panel pad to reset. / / Inadequate water detected in heater chamber – displays on third occurrence of a dr message within a 24 hour period. The spa shuts down completely when the drY message is flashing on the display. Check water level in spa and add if necessary. If water level is okay, make sure that pumps are primed and all gate valves are fully opened. Press any topside panel pad to reset. System is operating in Standard mode. See section Hydropool Serenity Control Systems for complete details. / System is operating in Economy mode. See section Hydropool Serenity Control Systems for complete details. / Priming mode – occurs when spa is first powered up, or when power has been restored after a power interruption. Allows for safe priming of the pumps. See M7 operating instructions for complete details. System is operating in Standard-in-Economy mode. See section Hydropool Serenity Control Systems for complete details. / --- / --F / --C System is operating in SLEEP mode. See section Hydropool Serenity Control Systems for complete details. Temperature unknown – after the pump has been operating for 2 minutes, the current water temperature will be displayed. If spa water temperature is more than 7˚C (20˚F) cooler than the set temperature, the system will automatically activate the heater to provide freeze protection. This is a normal function; no corrective action is necessary. --- / ---- Temperature not current while in Economy or Sleep mode – In either of these modes, the pump may be off for hours in between filter cycles. To view the current spa water temperature, either switch to Standard mode or turn on the pump for at least 2 minutes. / / Stops the control system from operating automatically to allow filter cartridge removal. Press any topside control pad except for P1 to return to normal operation mode. 23 JET and FEATURE OPERATION Cluster Storm Directional Jet Poly Storm Acupressure Jet Cluster Storm Pulsator Jet Cluster Storm Rifle Jet Poly Storm Multi massage Jet Mini Storm Galaxy Jet Poly Storm Rifle Jet Mini Storm Massage Jet Power Storm Resonator Jet JET WATER FLOW ADJUSTMENT Mini Storm Multi Massage Jet Power Storm Rifle Jet Interchanging jet inserts Your Hydropool hot tub features adjustable water flow on specific hydrotherapy jets. Mini Storm Directional Jet Power Storm Twin Roto Jet A great feature for custom tailoring the jets in your Hydropool hot tub to suit your personal hydrotherapy needs. Jets of like size and dimension may be interchanged with each other, for example, if you wished to swap a Poly Twin Roto jet for a Poly Directional jet, or a Mini Twin Roto jet for a Mini Directional jet. To reduce the flow: grasp the outer flange of the jet, and turn clockwise approximately a 1/4 turn. When it hits the stop, the jet is considered closed, and flow will be restricted. To increase the flow: from the closed position, turn the jet counter-clockwise approximately 1/4 turn. When it hits the stop, the jet is open, and there is maximum jet flow. Do not attempt to turn the jet past the stop, as this will unclip the jet internal from the socket. All Hydropool hot tubs are shipped from the factory with the jets in the open position. JET AIR FLOW ADJUSTMENT Your Hydropool hot tub features adjustable air flow on specific hydrotherapy jets. To reduce the flow: turn the handle on the air control clockwise. When it hits the stop, the air is closed, and air flow will be restricted. To increase the flow: turn the handle on the air control counter-clockwise. When it hits the stop, the air control is fully opened. For maximum operating efficiency, the air controls must remain closed when your hot tub is not in use. 24 Jet Insert removal & Replacement Poly/mini storm directional & twin roto Power storm massage & twin roto To Remove: • Turn the jet conter-clockwise to unclip & pull out of socket. To Re-install: • Push the jet into the socket until it snaps into place, ensuring the square pin on the back of the jet lines-up with the groove in the socket flange. DIVERTER VALVE When your HYDROPOOL hot tub is equipped with a diverter valve, it allows you to direct the flow of the water so that it increases the power of the jets on the CAPTAINS CHAIR or on the LOUNGER, or a combination of the two. Simply turn the valve left or right. WATER Feature CONTROL TURN Simply turn the top of the control clockwise for less water flow, and counterclockwise for more water flow. 25 AUDIO AND mp3 docking station AUDIO AND MP3 DOCKING STATION DOCKING YOUR AUDIO/MP3 The Docking Station is compatible with all alternate audio sources such as MP3 players. To install any audio source: 1 Locate and open the Docking Station door by gently pulling upward on the handle. 2 Remove the connector cover prior to plugging in your audio source. Always keep the cover on when the docking station is not in use. 3 Center the device over the Docking Station Adaptor and connect. 4 For stand alone unit that do not have a stereo head unit, make sure to turn on the switch located inside to power the amplifier before you begin. 5 Close the Docking Station door once you have begun using your device. 26 HOT TUB WATER BALANCE – GENERAL OVERVIEW NOTABLE POINTS • T he reliability and longevity of your hot tub support equipment are directly related to how well water quality is maintained! • The small volume of water in your hot tub is easily affected by the introduction of oils, lotions, perspiration and chemicals. It is imperative that you give your hot tub regular attention to maintain clean, safe and balanced water to prevent premature damage and/or failure (corrosion/calcification) to the support equipment. Maintaining proper hot tub water balance and sanitizer levels is extremely important. Neglected hot water will allow bacteria to quickly spread. • The mineral content of hot tub water increases due to water evaporation, sanitizers and other chemicals. If the mineral concentration, particularly calcium, becomes too high, the minerals will literally “drop” or precipitate out of the water and deposit on the hot tub walls, plumbing, jets, in the filter and on the heater element. • It is very important that pH be checked frequently and maintained in the recommended range as indicated in the chart water balance summary for your Hot Tub • It is also very important that Total Alkalinity (the ability of the water to resist a change in pH) be maintained in the recommended range as indicated in the chart water balance summary for your Hot Tub • Although there may be two identical hot tub models right next door to each other, the maintenance requirements will be different, dependant on such factors as: – bather load – frequency of use/quantity of bathers – different body chemistry – sun vs. shade – temperature CHEMICAL Handling SAFETY HINTS •Never pre-mix chemicals with each other prior to adding to hot tub water. • Add only one chemical to the water at a time. • Always add chemicals to water and not vice-versa. •Chemicals may be corrosive, so handle with care and store in a cool dark place. • Never smoke near chemicals as most are flammable •Ensure any spilled chemicals are carefully cleaned up immediately. •Always have the Poison Control telephone number handy in the event of an emergency. • Keep chemicals out of children‘s reach • Wear safety glasses and gloves when handling chemicals. INITIAL FILL 1 Make sure the hot tub water is circulating 2 Add a sequesterant (stain and scale controller). Allow water to circulate for an hour before adding anything else to the hot tub water 3 Add a Shock / oxidizing agent 4 Add sanitizing tablets (Bromine or Chlorine) to the dispenser • Built in dispenser: if your Hydropool hot tub was ordered with the optional built in bromine/chlorine dispenser, (located under the basket of the cartridge filter housing), refer to section CARTRIDGE FILTER for details on removing and re-installing the lid. Once the filter lid is removed, you’ll notice a clear 2.5 cm (1 in.) tube extending from the bottom of the basket. Unscrew the check valve assembly at the end of the tube and add 5 or 6 tablets. Do not overfill dispenser as performance will be affected. Set the dial initially to ‘5’, and allow water to circulate for 3 to 4 hours before testing level. Adjust dial more or less as necessary • Floating dispenser: As above, add 6 or 7 tablets, adjust initially to ‘5’, allow water to circulate for 3 to 4 hours, then test. For these reasons, it is very important to develop proper hot tub water maintenance habits and follow your Hydropool retailer’s recommended water maintenance procedures. eater and other component failure H due to improperly maintained pH or Total Alkalinity is not covered under warranty. The tablets will dissolve slowly over a 10-14 day period, depending on dial setting, and use of the hot tub. 5 Test pH and Total Alkalinity and adjust accordingly 27 GLOSSARY OF COMMON WATER MAINTENANCE TERMS 1 C HLORINE – in granular, liquid or puck/tablet form, is an oxidant and biocidal agent. It is very effective and fast acting. Recommended chlorine residual level is 1.0 to 3.0 ppm. 2 CHLORAMINES – a compound formed when chlorine combines with nitrogen or ammonia present in the water. When allowed to go unchecked, it causes eye and skin irritation and is indicated by a strong chlorine odour. 3 ONE-PART BROMINE – also available in puck/tablet form, is another type of oxidant/biocidal agent, and is introduced into the hot tub water via a brominator. Recommended bromine residual level is 2.0 to 4.0 ppm 4 TWO-PART BROMINE – composed of a liquid or powder component introduced manually into the water on a weekly basis, and a granular component that is added daily or as the hot tub is used. 5 BROMAMINES – are formed when bromine destroys nitrogen-bearing organic matter. Unlike chloramines, bromamines don’t cause eye irritation, however, when allowed to go unchecked, will cause an objectionable odour. 6 SHOCK – the practice of adding an oxidizing agent to hot tub water to destroy ammonia, nitrogenous and organic contaminants (chloramines and bromamines) 7 pH – a logarithmic value expressing the relative acidity or basicity of a substance (such as hot tub water) as indicated by the hydrogen ion concentration. pH is expressed as a number on a scale of 0 to 14, where 0 is most acidic, 1 to 7 being acidic, 7 considered neutral, 7 to 14 being basic, and 14 being most basic. The ideal range for hot tub water is 7.4 to 7.6 ppm 8 pH INCREASER – raises the pH level of the water. 9 pH DECREASER – lowers the pH level of the water. 10 TOTAL ALKALINITY (TA) – the amount of carbonate, bicarbonate and hydroxide compounds present in the water that determines the ability or capacity of the water to resist change in pH. Also known as the ‘buffering’ capacity. 11 ALKALINITY BOOSTER – raises the alkalinity. 12 CALCIUM HARDNESS – the calcium portion of the total alkalinity which represents 70 to 75% of total hardness. Calcium concentrations determine whether water is ‘soft’ - too little calcium, or ‘hard’ -too much calcium. 13 CALCIUM BOOSTER – increases the calcium level. 14 TOTAL DISSOLVED SOLIDS (TDS) – a measure of the total amount of dissolved matter in the water (calcium, carbonates, bicarbonates, magnesium, metallic compounds, etc.) 15 SEQUESTERANTS (STAIN AND SCALE CONTROLLERS) – keeps dissolved metals and minerals in the water from attacking the hot tub shell and support equipment components. 16 DEFOAMER – removes foam build-up from the water surface. At best, this is a temporary remedy, as excessive foam is merely a symptom of improper water balance (typically high organic residue and/or high pH). 17 CARTRIDGE FILTER CLEANER – degreases and cleans cartridge filters. 18 OZONATOR – generates Ozone (a gaseous molecule composed of 3 atoms of oxygen) and is injected into the hot tub water for the oxidation of water contaminants. 19 TEST KIT – used to monitor specific chemical residual or demands in the water. May be in the form of litmus strips or liquid drops. 20 PPM – abbreviation for ‘parts per million’, the unit of measurement used in chemical testing which indicates the parts by weight in relation to one million parts by weight of water. Essentially identical to the term mg/L - milligrams per liter. WATER BALANCE SUMMARY FOR YOUR HOT TUB* SANITIZER (ppm) Chlorine Bromine MIN 1.0 2.0 IDEAL 3.0 - 5.0 3.0 - 5.0 MAX 10.0 10.0 CHEMICAL PH 7.2 7.4 - 7.6 7.8 Total Alkalinity (TA) 80 80 - 120 180 Total Dissolved Solids (TDS) 300 1000 - 2000 3000 Calcium Hardness 150 200 - 400 500 - 1000 * National Spa & Pool Institute recommended levels for residential spas/hot tubs 28 Water Balance Troubleshooting PROBLEM POSSIBLE CAUSES SOLUTIONS cloudy water microscopic particles too small to filter Test and adjust all water balance elements and add out flocculent* to cause the particles to combine together so they can be filtered out high Total Alkalinity Test these water balance elements and adjust to recommended parameters high pH levels high Calcium Hardness scale high Calcium Hardness (white/grayish deposit) Test calcium hardness level and treat with sequesting agent* or perform partial drain/refill. skin/eye irritation improper pH and/or Total Alkalinity Test water balance and make the appropriate levels adjustments. excessive foam buildup of body oils or cosmetics If no water line is present you can try using defoamer* to break up the contaminants and then a clarifier* to help filter them away. If a water line is present the spa may need to be drained and cleaned. Either way, the filter should be thoroughly cleaned by soaking over night in bleach. An oil absorbing sponge can help in preventing this in the future. Laundry detergent residual in swimwear Prevent by running an extra rinse cycle on washing machine or re-rinse well by hand. excess organic contaminants Some organic matter is prone to causing foamy water as it breaks down in the filter (maple leaves especially). Generally using defoamer* to break up the contaminants, then a clarifier* to help filter them away followed by thoroughly cleaning your filter will clear up the problem. It may however be necessary to drain and refill your spa if the foaming is quite excessive. low Calcium Hardness Test calcium hardness and if necessary increase with calcium chloride* corrosion/etching low Calcium Hardness and/or low Total Test calcium hardness and if necessary increase with Alkalinity calcium Chloride* discoloured water (clear v. turbid water) presence of metals in water (iron, copper, etc) Treat with chelating* or sequestering agent* unstable pH low Total Alkalinity levels Test total alkalinity levels and if necessary increase with sodium bicarbonate* pH resistant to changing high Total Alkalinity levels Test total alkalinity levels and if necessary decrease with sodium bisulfate* or muriatic acid* * contact your local Hydropool retailer for specific product recommendation 29 Routine Hot Tub Maintenance QUARTERLY 1D rain hot tub at least once per quarter and clean the acrylic shell surface with a non-abrasive cleaner designed specifically for acrylic surfaces see sections changing the hot tub water and draining your hot tub review Chemical handling safety hints CLEANING THE SKIMMER BASKET DAILY 1 Activate the standby mode 2 Remove the skimmer basket by twisting counter-clock wise and lifting 3 Remove debris from basket. (Note: Avoid hitting the basket against objects to knock debris loose as this may damage the unit) 4 Reinstall basket by inserting in filter opening and twisting clockwise 5 Take the system out of standby mode, and as the pump begins to operate, monitor water flow over the telescoping skimmer weir to assure that it is free floating 1 Test water, and if necessary, add shock 2 Ensure proper water level is maintained WEEKLY 1 2 3 4 Test pH and Alkalinity. Adjust accordingly Top-up chemical dispenser Add sequesterant (stain and scale controller) Remove and spray cartridge filter with garden hose and re-install (see section CARTRIDGE FILTER) 5 Remove and clean out skimmer basket (see section CLEANING THE SKIMMER BASKET) 6 Add Shock / oxidizing agent 7 Inspect union connections for o-ring and gasket leaks Tighten if loose. MONTHLY 1 S oak your filter cartridge in a filter cartridge cleaning solution. Rinse thoroughly and, if possible, allow to dry before re-installing. Hydropool recommends purchasing a second filter so that while the first is cleaning, the other is clean and ready to install. 30 CARTRIDGE FILTER Example: 1000 liters divided by 13.5 divided by 2 = 37 days. The cartridge should be cleaned every two to four weeks, depending on the amount of use. Signs that the filter requires cleaning include: • Reduced jet power • Hazy gray water • Rattling noise in the pump or filter • Heater not working The hot tub water must be changed when the amount of dissolved solids becomes excessive, and is usually indicated by “gray” or dull looking water. WATER SOFTENERS Never fill a hot tub with water from a water softener, as it could adversely effect the water chemistry, making it difficult to maintain proper water balance. If you live in an area with hard or soft water, give careful attention to your Calcium Hardness level. Topping Up with soft water is acceptable. Removal 1 Activate the standby mode 2 Remove the skimmer basket by twisting counterclockwise and lifting 3 Lift the cartridge element straight up and out of filter housing Cleaning 5 With a garden hose and spray nozzle, hose off the cartridge element, ensuring to carefully separate every pleat. 6 To remove collected lotions, body oils, etc. soak the cartridge in warm water and a filter cleaning/emulsifying compound (available at your HYDROPOOL retailer) 7 A cleaning cylinder may be purchased from your HYDROPOOL Hot tub retailer 8 Rinse thoroughly and dry before replacing 9 Hydropool recommends purchasing a spare filter cartridge so that you always have a clean substitute ready to rotate 10 After the element has dried - if necessary, lightly brush between pleats with a fine paint-brush to remove remaining dirt particles Do not use a wire brush or other devise to clean cartridge element. Do not put in dishwasher or washing machine. Re-installation 11 Place the cartridge filter back into the filter housing 12 Reinstall the skimmer basket by inserting in filter opening and twisting clockwise 13 Take the system out of standby mode CHANGING THE HOT TUB WATER A hot tub should be drained every 8-12 weeks, depending on size and amount of use. If your hot tub is used daily or by a large number of bathers, the water should be drained more often. One method to determine the approximate length of time between water changes is to divide the water volume (in liters) of your hot tub by 13.5 and then divide by the average number of bathers each day. ( ) ( ) ( ) Formula ________ ÷ 13.5 ÷ __________ = __________ Volume of water in litres Average daily bathers Days between water changes 31 EACH TIME BEFORE FILLING THE SPA CLEANING THE ACRYLIC SURFACE 1C heck to be sure that the shut off valve is closed (turn handle clockwise until it stops) 2 Safety cap is securely in place. 3 If the drain valve is facing a wall, leave enough space between the valve and wall (6” minimum) in order to have enough space to connect a garden hose. The acrylic surface can be cleaned and polished using a soft cloth and acrylic cleaner, available at your Hydropool retailer. •Important: Do not use detergents the remaining residues will adversely affect water chemistry, making it difficult to maintain proper water balance •Do Not use abrasive cleaners damage to the acrylic surface will occur. TO DRAIN THE SPA 1 Turn Power Off Turn the power off at the spa consoles and deactivate disconnect switches at the GFCI plug or load center. 2 Locate Spa Drain Valve The spa drain valve is located inside the cabinet once you remove the access door. For the 5000R model the drain is located in the bottom drain pan. 3 Remove Drain Valve Safety Cap Remove the safety drain cap and store for use when refilling your spa. Attach a standard garden hose to the drain valve. 4 Attach Hose & Drain With the garden hose attached rotate the end of the drain counterclockwise until it stops turning. Pull the drain towards you and it will begin to drain. To stop draining the tub simply reverse the process by pushing the drain in and rotating it clockwise until it will not turn anymore. SAFETY HARD COVER When a hot tub is uncovered, over 90% of heat is lost from the water surface. This evaporation also affects the chemical balance and could create humidity problems indoors. HYDROPOOL Safety Hard Covers are engineered for maximum thermal efficiency and appearance. They are hinged in the middle for easier handling, and the zip fastener allows the tapered foam inserts to be changed if damaged. The skirt of the safety hard cover overlaps the lip of the hot tub for a finished fit. The handles are placed so that even one person can easily carry a large cover. The locks, with one part fastened to the deck or skirt, prevent small children or animals from entering the hot tub. Do not drag the safety hard cover across the hot tub or decking. Fold the cover first, then lift by the handles. Standing on the hardcover could cause the tapered foam inserts to crack, which will lead to water absorption. NEVER LEAN OR STAND ON YOUR HARDCOVER. The cover should be cleaned at least twice a year with a vinyl moisturizer and protector. 32 Cabinet Wing-Locks The high quality wing-locks provided on your Hydropool Hot Tub cabinet not only firmly secure the equipment access panel, they also serve as convenient handles for removal and replacement. In order to maintain optimum performance and extended life, Hydropool recommends lubricating twice annually with a silicone based lubricant. Recommended product: Super-Lube silicone based lubricant (or equivalent). Available at major retailers. Caution: Do not use a petroleum based lubricant, as this will cause premature deterioration of the lock seal. Lubrication point PROTECTING YOUR CABINET WOOD FINISH HYDROPOOL hot tub cabinets are made from Western cedar and are factory stained. Once stained, cedar weathers well, and with proper care will maintain its beauty for many years. equivalent. A polyurethane or marine varathane with UV inhibitors is also highly recommended. These protective finishes stabilize the wood grain and build a durable, breathable water-repellent barrier between the wood surface and the elements. These products are available from your local building supply center. For a protective translucent finish and to enhance the wood grain beauty use Sikkens Cetol 01 #077 stain or GAZEBOS If you are mounting, or planning to mount a gazebo over the top of your hot tub, it is critical to ensure that Hydropool is aware of this, as extra supports may be necessary. Otherwise, it will be necessary for your installer to add the extra supports where required. 33 WINTERIZING YOUR HYDROPOOL HOT TUB In the event that you do not wish to use your hot tub year-round, it is very important that you properly winterize to protect against damage from freezing. Your HYDROPOOL retailer can perform this service for a nominal fee. If you choose to winterize your hot tub yourself, please follow the directions outlined below: • Cover exposed plumbing connections with plastic bags and duct tape. • Where practical, disconnect hot tub support equipment and store in a dry heated area. • Install the safety hardcover, and cover the entire hot tub with a tarp to prevent premature weathering of the cabinet and the safety hard cover. • Remove snow build up regularly to prevent damage to the safety hard cover. • It is assumed that your HYDROPOOL hot tub has been properly installed on a reinforced concrete pad to eliminate lifting of the hot tub due to hydrostatic ground water pressure. • Drain the hot tub entirely see section - DRAINING YOUR HOT TUB • Remove and clean the cartridge filter element see section - CARTRIDGE FILTER • Using a wet/dry utility vacuum, remove remaining water from the jet openings, filter cartridge housing, and footwell. • Either pour or use a turkey-baster where necessary to add potable biodegradable RV antifreeze to areas such as pump wet end, jet channels, filter housing, blower channels. Do not use automotive antifreeze. • Important: mixing potable biodegradable RV antifreeze with water significantly reduces its ability to protect against freezing. Therefore, it is very important ALL water is removed from the hot tub plumbing before adding. • Add potable RV antifreeze to the holes in the bottom suction/drain to prevent any trapped water in the false floor from freezing and damaging the hot tub shell. • Turn pump on for only a few seconds to circulate the antifreeze. • Unthread and disconnect all unions in the support equipment area. Remove lowest winter drain plug on pump face plate. Repeat for all pumps, where applicable. If you are not 100% confident that your hot tub is properly winterized, please consult your authorized HYDROPOOL Hot Tub Retailer. Caution recommends that an authorized Hydropool Retailer winterize your hot tub in the initial year. Damage as a result of freezing is not covered by the warranty. winter Drain Plugs 34 GENERAL TROUBLESHOOTING Electrical/Mechanical SYMPTOM POSSIBLE REASON(S) ACTION No Power – – – – G.F.C.I. Trip – Short or ground in system – Faulty G.F.C.I. – As above-contact qualified electrician or your Hydropool retailer No Circulation – – – – – – – – Jet Surge – Water level too low – Blockage in plumbing lines – Suction gate valve partially closed – Add water to correct level – Check gate valves and/or skimmer basket – Pull gate valve handle “up” all the way No Heat or Erratic Heat – – – – – – – – – – Noisy Motor – Damaged or worn bearings – – Low voltage – – Low water level – – Frozen pump – Digital Top Side No Longer Displays – Improper connection – Electrical brown-out Digital Temperature Display is Erratic or Flashing – Water temperature has – Decrease filter cycle and or add cold water. exceeded set point If condition continues contact Hydropool retailer Breaker off at main panel or fuse out – Improper wiring Fuse blown in control G.F.C.I. tripped Pump is not primed (air lock) Gate valves are closed Water level is too low Skimmer obstructed or closed Cartridge filter requires cleaning Blockage in plumbing line Suction / Return valve partially closed low water level Faulty sensor Verify that breaker and/or GFCI are on If there is still no power, contact your Hydropool retailer or a qualified electrician See Pump Priming/Release an Air Lock Open gate valves Top up water to proper level See Cleaning Skimmer Basket Clean & reinstall Contact your Hydropool retailer Ensure valves are open Top up water level Contact your Hydropool retailer Contact your Hydropool retailer or a qualified electrician Contact qualified electrician Top up water level Thaw out – Contact your Hydropool retailer – Reset GFCI OFF/ON 35 GENERAL TROUBLESHOOTING Continued WHAT TO DO IN THE EVENT OF... …Power Failure or sYstem fault during Cold Weather Conditions …POWER FLUCTUATIONS The power supply into your home is, for the most part, fairly consistent. However, when local power demand is high, there is a tendency for the voltage entering your home to drop (sometimes significantly) or fluctuate. This condition is referred to as a ‘brown-out’. Although safeguards have been built into the system to protect against this condition, supply voltage may drop low enough, if even for a second, to cause the system to display a ‘ghost’ message. Should this occur or if the display shows partial messages, try resetting the system by turning power to the hot tub off, waiting a few minutes, then turning power on again. If this does not reset the system, contact your local Hydropool retailer or service organization. If your control system will not reset, (ie. GFCI trips) or if your pump will not circulate for any other reason, place a low wattage space heater under the cabinet in the equipment area. This will delay the risk of freezing while a service appointment is scheduled. Notes: 36 Always follow the manufacturers instructions when locating and placing a portable electric space heater into service. Ensure that safe clearance to combustible surfaces is maintained. Do not leave unattended.
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