Serenity manual 2010
2010
HYDROPOOL
serenity hot tubs
owner’s manual
Hydropool Inc.:
Tel: 905.565.6810
Toll Free: 1.800.465.2933
Fax: 905.565.6820
Email: [email protected]
www.hydropoolhottubs.com
99399
table of contents
Letter of introduction....................................................................3
Topside Control Panel Display Messages...............................22
Important User Safety Instructions
Warnings................................................................................4
Hyperthermia.........................................................................4
Jet and Feature Operation
Jet Identification Chart.......................................................24
Flow Adjustment..................................................................24
Removal and Replacement.................................................25
Diverter valve......................................................................25
Water Feature Control........................................................25
Choosing the Right location
Indoor Locations...................................................................5
Outdoor Locations.................................................................5
Audio and MP3 Docking Station
Docking your audio/MP3............................................................26
General Installation Considerations...........................................6
Hot Tub Water Balance
General Overview................................................................27
Initial Fill...............................................................................27
Glossary of Common Water Maintenance Terms............28
Water Balance Summary for your Hot Tub (chart)..........28
Water Balance Troubleshooting........................................29
Special Considerations
Indoor Installations...............................................................6
Outdoor Installations............................................................6
Site Preparation
Above Ground Installations..................................................7
In-ground & Partial In-ground Installations.......................7
Overall Support......................................................................7
Routine Hot Tub Maintenance
Daily, Weekly, Monthly, Quarterly.....................................30
Cleaning the Skimmer Basket............................................30
Cartridge Filter - Removal, Cleaning, Re-installation......31
Changing your Hot Tub Water............................................31
Water Softeners..................................................................31
Each Time Before Filling the Spa.......................................32
Cleaning the Acrylic Surface.............................................32
Safety Hard Cover...............................................................32
Leveling your Hydropool Hot Tub................................................7
Equipment Accessibility & Protection.......................................8
Unloading/Handling your Hot Tub...............................................8
Important Electrical Safety Instructions....................................9
G.F.C.I./R.C.D. Application Guideline & Wire Size..............9
North America G.F.C.I. Installation Diagram.....................10
Europe R.C.D. Installation Diagram...................................11
Wood Products
Cabinet Wing Locks............................................................33
Protecting your Cabinet Wood Finish...............................33
Gazebos................................................................................33
Accessories
LED Mood Lighting..............................................................12
Safety Hardcover Locks.....................................................12
Cover Remover (optional)...................................................12
Winterizing your Hydropool Hot Tub.........................................34
General Troubleshooting............................................................35
What to do in the event of
Power Fluctuations.............................................................36
Cold Weather Power Failure..............................................36
Filling, Checking and Starting your Hot Tub............................13
Pump Priming/Releasing an Air Lock................................13
Hydropool Serenity Control Systems
North America / Europe
Silver & Gold Series (without optional blower)...............15
Silver & Gold Series (with optional blower).....................17
Platinum Series...................................................................19
2
On behalf of everyone at the company, we thank you for your decision to purchase a Hydropool hot tub.
Recognized for quality worldwide, we are confident that your new hot tub will provide you, your
family and friends, with years of enjoyment and fulfill all your hydrotherapy needs.
Hydropool hot tubs are not only healthful and relaxing, they can even add value to your home.
Please take the time to carefully read and understand all the safety, installation and operating
instructions in this manual before electrically connecting your hot tub and adding water.
The following pages contain valuable information and pointers that will save you both time and
money, as well as help you to simplify upkeep and maintenance.
Since we manufactured our first hot tub in 1985, the Hydropool team has been dedicated to producing
a quality product catering to maximum hydrotherapy, comfort, energy efficiency and ease of operation.
We are confident that as you become more familiar with the various safety and maintenance features
of your new hot tub you will be satisfied that you made the right decision in purchasing a Hydropool
hot tub.
Happy hot tubbing...
David Jackson
3
Save these instructions
Important user safety instructions
Your physiological response to hot water is subjective and depends on your age, health, and medical history. If you don’t
know your tolerance to hot water, or if you get a headache, or become dizzy or nauseous when using your hot tub, get
out and cool off immediately.
WARNINGS
HYPERTHERMIA
3
The causes, symptoms and effects of hyperthermia may be
described as follows:
Hyperthermia occurs when the internal temperature
of the body reaches several degrees above the normal
body temperature of 37˚C (98.6˚F). The symptoms of
hyperthermia include drowsiness, lethargy, and an increase in
the internal temperature of the body. The effects of
hyperthermia include:
• Unawareness of impending hazard
• Failure to perceive heat
• Failure to recognize the need to exit the hot tub
• Physical inability to exit the hot tub
• Fetal damage in pregnant woman
• Unconsciousness resulting in the danger of drowning
4
5
6
7
8
9
10
11
12
13
14
15
16
17
1 Children should NOT use a hot tub
without alert adult supervision.
2 Children should not enter a hot tub where
water temperature exceeds body
temperature (37˚C / 98.6˚F).
Prolonged immersion in water temperatures in excess
of 38˚C (100˚F) may be injurious to your health. We
recommend establishing lower temperatures and
shorter use periods for young children and/or those
users potentially affected by hot temperatures. Always
confirm water temperature with an accurate
thermometer before entering your hot tub.
Do not allow children to submerge their head
under water.
Do not use a hot tub unless all suction guards are
installed to prevent body and hair entrapment. Do not sit
in front of, or on top of the suction fittings or skimmer,
as this will obstruct proper circulation and may result in
personal injury.
Never operate the hot tub pump at high speed without
having all suction and return lines open.
Always keep the hardcover installed and locked when
the hot tub is not in use.
People using medications and/or having any adverse
medical history should consult a physician before using
a hot tub.
People with infectious diseases should not use a hot tub.
Exercise caution when entering or exiting a hot tub.
Where practical, install a safety grab bar or handrail.
Turn off the jets before entering the hot tub to improve
visibility of the steps or flat entry area.
To avoid unconsciousness and possible drowning, do not
use drugs or alcohol before or during the use of a hot tub.
Pregnant women should consult a physician before
using a hot tub.
Do not use a hot tub immediately following strenuous
exercise.
Do not permit or use electric appliances (such as a light,
telephone, radio or television) within 1.5 m (5 ft) of this
hot tub, unless such appliances are rated at 12VDC or less.
Test the GFCI (Ground Fault Circuit Interrupter) monthly.
Post emergency phone numbers for Police, Fire Dept.,
and Ambulance at the nearest phone.
Maintain water chemistry/balance in accordance with
manufacturer’s instruction
Since your hot tub can be set to reach temperatures of 40˚C
(104˚F), users should be aware that extended submersion in
water that exceeds normal body temperature can lead to
hyperthermia.
If you sense any of the symptoms of hyperthermia, safely
exit the hot tub immediately.
WARNING
THE USE OF ALCOHOL, DRUGS OR MEDICATION
CAN SIGNIFICANTLY INCREASE THE RISK OF
FATAL HYPERTHERMIA.
4
CHOOSING THE RIGHT LOCATION
Your Hydropool hot tub can be installed indoors or out, on the ground, in the ground or half-and-half. The following
information will assist you in choosing the right location for your individual needs. When making your decision,
always remember that hot tubs can be enjoyed year-round, indoors or out, regardless of the climate. Many Hydropool
owners report that their favourite time to use a hot tub is in the cooler fall and winter months, while others praise the
enjoyment of using their hot tub in the warmer spring and summer months.
INDOOR LOCATIONS
Indoor installations not only add a unique look and appeal
to your home, they provide the privacy and controlled
climate to ensure that use and enjoyment of your hot tub
is maximized.
If members of your family are not cold weather enthusiasts,
or if your backyard or patio area is not suitable for a hot
tub installation, then an indoor location for your hot tub
may be your best or only choice. You may wish to create an
exercise/spa area in your home, or install your hot tub in a
glass solarium or four-season room adjoining your home.
If you should choose an indoor location, you will find
further information as outlined in the section
“SPECIAL CONSIDERATIONS FOR INDOOR INSTALLATIONS”
OUTDOOR LOCATIONS
For those who choose an outdoor location, hot tub
operating temperatures can be adjusted to match the
season. In colder months, many owners will operate their
hot tub in the range of 38-40˚C (101 -104˚F). During
warmer months, an operating temperature of 36-37˚C (9799˚F) will provide a refreshing retreat.
If you should choose an outdoor location, you will find
further information as outlined in the section
“SPECIAL CONSIDERATIONS FOR OUTDOOR INSTALLATIONS”
For a variety of reasons, outdoor locations are a far more
popular choice. Some of the reasons include:
• Limited indoor space
• Delivery complications due to door openings, stairwells, etc.
• Limited budget (indoor installations usually also involve
interior home renovations)
• Desire for an outdoor entertainment center
• Hot tub is being installed adjacent to an existing or
planned swimming pool
• Concerns over splashing water inside the home
5
GENERAL INSTALLATION considerations
1 Your HYDROPOOL Hot Tub is a self-contained pre-plumbed
unit, so that no on-site plumbing connections to the
residential water supply or drain are required.
2 Ensure that your HYDROPOOL Hot Tub is properly
supported by either a level concrete pad, or a properly
constructed deck capable of supporting 1220 kg/m2
(250 lbs./ft.2). If there is a possibility that the pad could
shift by freezing/thawing ground movement (such as
in clay regions, and/or areas with high water tables)
concrete footings extending below the frost line are
recommended.
3 Decking should be chosen and constructed in a manner
that minimizes the chance of slipping or falling.
4 Level your hot tub using wood shims where necessary,
ensuring that the tapered end extends at least 61 cm (24 in.)
under the unit.
5 If you do not have a factory installed foamed cabinet, it
is assumed that you are building your own custom
cabinet, tiling or decking. Please consider the following:
aYour HYDROPOOL Hot Tub is self-supporting on its
base. The cabinet should be decorative only, not for
support. Never suspend the hot tub from the deck or
cabinet.
bWhere the hot tub is not equipped with a factory
installed cabinet, it is the installer’s responsibility to ensure all electrical equipment is weather
protected.
cAlways provide adequate access for servicing the
support equipment.
dDecking should be constructed to allow repair access
around the entire hot tub.
eIn remote equipment or no-cabinet installations,
you may add extra insulation, but the equipment
area must have adequate cross-flow ventilation.
6Installation of a safety grab rail or reachable support
for use when entering or exiting the hot tub is
recommended.
7A nearby garden hose connection is recommended for
filling and “topping up” the hot tub.
The hot tub equipment and all electrical
plugs, outlets and lights within 1.5m (5ft)
of the hot tub must be G.F.C.I protected.
Consult your electrician or local electrical
authority for further details.
Access to the hot tub must always be secured:
Outdoors - in accordance with local property by-laws
and/or via an approved fence with a self-closing gate
and a safety hardcover; Indoors - by a lockable door and
a safety hardcover.
SPECIAL CONSIDERATIONS
Indoor InstallationS
Outdoor InstallationS
• W
hen the hot tub is to be installed in a small room
(under 150 ft2/14 m2), we recommend that large units
be fully or partially submerged in-floor so that it does
not dominate the room. This will also provide greater
overhead clearance for entry and exit to and from the
hot tub
• It is beneficial to have the hot tub room located near wash
room and shower facilities
• The hot tub room should have a floor drain to handle
splash water, a window, outside exhaust fan or humidistat controlled exhaust fan for ventilation. Where this
is not practical, the use of indoor/outdoor carpeting or
a tile floor and the opening of a window while the hot
tub cover is removed should be sufficient. You should
not have concerns regarding humidity. When the hardcover is installed, no humidity will escape. During use, the
small amount of humidity released into the room can be
removed with the use of a dehumidifier
• Consider plumbing a fresh water tap nearby and a
permanent drain location for the hot tub to eliminate
having to use a long garden hose each time you fill or
drain the hot tub
• Always provide adequate ventilation for the support
equipment
• Consult your local Hydropool retailer for further information
• C
ontact your local building code department to
determine if a building permit is necessary and for
information on applicable bylaws (distance from property
lines, buildings, fencing requirements, etc.)
• If you are doing any excavating, contact your local gas,
electric, and cable-company to ensure that there are no
underground lines
• Locate the hot tub, where practical, within close distance
of a door to the house to maximize potential winter use.
• Ensure that all hot tub support equipment is easily
accessible and protected from the elements
• If possible, locate the hot tub where you will enjoy
some privacy, out of the site of neighbours. If this is not
possible, a partial privacy or wind partition, or proper
placement of the optional Hydropool cover lifter should
provide adequate privacy
• The hot tub support equipment is designed for indoor (out
of the direct elements) use. When your HYDROPOOL
hot tub is equipped with a factory-installed cabinet,
and installed as per the guidelines of this manual, the
equipment will be adequately protected. If the hot tub is
shipped without a cabinet, your custom cabinet or
other structure must be designed to supply protection for the hot tub support equipment from rain,
snow, splash water, etc., but still designed in a manner
to ensure adequate ventilation.
6
Site preparation
Above-ground Installations
• N
on-freezing climates – it is sufficient to ensure that the
base of the hole or cavity created for the tub has a dry,
stable, compacted level base and proper drainage
• Climates where freeze/thaw occurs – it is necessary that a poured level concrete base, complete with
concrete footings, be installed as outlined in the section
ABOVE-GROUND INSTALLATIONS - p.6.
• Areas with a high ground water table – a level concrete
base, as well as a concrete or wood retaining wall to
hold back the earth, is recommended. This forms a box or
‘bunker’, in which the hot tub is placed
• ALWAYS ensure that there is good drainage, via a
properly designed French drain (gravel) system and/or a
sump pump, to prevent ground water flooding damage
to the support equipment or hot tub structure
• Install protective waterproof conduit to house light,
or topside control cables that will be buried
• Access for future service must be considered at the
time of design and installation. Difficult access can
result in supplemental service labour charges not covered by the factory warranty. Consider easily removable
deck materials.
Where the hot tub is a “stand-a-lone” above-ground
installation to be installed in regions where freeze/thaw
conditions may occur, a level patio stone or pre-formed
paver type base may be sufficient if there is no abutting
deck(s) that could be damaged during potential seasonal
movement of the ground. The potential drawback to
this type of base is that splash water could eventually
de-stabilize the ground under the base, with the resultant
shift of the support base causing damage to the hot tub
structure.
For best results, we recommend the installation of a level
concrete pad:
• Dig out and level the ground 20-30 cm (8-12 in.) below
your desired base level
• Install 10-15 cm (4-6 in.) of crushed stone
• Next, install 10-15 cm (4-6 in.) of poured concrete
• Level the concrete and apply a broom-type finish
• We recommend that the pad be made 15 cm (6 in.) larger
than the hot tub on three sides, and 1 m (3 ft.) larger
on the side where the access steps and/or planters will
be installed
OVERALL SUPPORT
Your Hydropool hot tub is equipped with a factory
installed load support substructure, which distributes the
weight of the water over the entire foot area of the hot
tub. The cabinet, either factory installed or customized
on-site, should be decorative only, and not relied on for overall
support. Never suspend a hot tub from a deck or floor by
the outer acrylic edge, as this will lead to product damage
and/or serious personal injury.
In regions where freeze/thaw occurs, or where there will
be custom decking abutting the hot tub we recommend
the installation of sono-tubes beneath the pad to prevent
shifting.
IN-GROUND & Partial IN-GROuND
INSTALLATIONS
For units being installed fully or partially in the ground,
the type of support will again vary based on whether or
not the tub is being installed in an area with freeze/thaw
conditions. Hydropool does not recommend back-filling full
in-ground or partial in-ground installations.
WOOD OR
CONCRETE DECK
FACTORY
FOAM
INSULATION
WOOD OR
CONCRETE
DECK
CONCRETE
OR WOOD
RETAINING
WALL
FACTORY INSTALLED
PLUMBING
ORIGINAL
COMPACTED
EARTH
OPEN CAVITY
BELOW
FROST
LINE
FACTORY INSTALLED
PLUMBING
POURED 4" SLAB
POURED 4" SLAB
6" GRAVEL
FRENCH DRAIN
6" GRAVEL
CONCRETE
FOOTINGS
LEVELING YOUR HYDROPOOL HOT TUB
After the hot tub is properly positioned on the support base,
the entire unit should be checked with a level and shimmed
as necessary. Should you find that the support base is sloped
or otherwise uneven, level your hot tub using TAPERED
wood shims where necessary, ensuring that the tapered
end extends at least 61 cm (24 in.) under the unit. This
will insure contact with the support substructure to
appropriately distribute the weight of the unit. Do not
just shim under the cabinet base outside edge, as this will
cause structural stress on the unit, potentially causing
unwarrantable damage to the hot tub structure and /or
shell.
7
EQUIPMENT ACCESSIBILITY
and Protection
remotely from the hot tub, or if you have ordered a
hot tub without a cabinet: it is necessary that the
equipment is installed in an area that is dry, protected
from the elements, has proper ventilation and is easily
accessible for service
• Always ensure that the equipment is mounted on a raised
base or platform to prevent potential water damage to
the motor, equipment or controls
• Ensure that access to the equipment and the
working area around the equipment is large enough to
accommodate a service person
The equipment must be located in an area where it will
remain dry and will not be exposed to rain, snow or ground
water. The standard Hydropool hot tub has the equipment
installed inside the protective cedar cabinet.
• W
hen your hot tub is to be installed above-ground, the
cabinet is designed for both protection and accessibility
• When your hot tub is to be installed fully or partially
in the ground, if you are relocating the equipment
UNLOADING / HANDLING YOUR HOT TUB
All Hydropool hot tubs are shipped with a protective
combination layer of foam wrap, cardboard and plastic
film. Each hot tub is factory strapped onto a wood skid. If
your hot tub is to be delivered by your local dealer, it will
generally arrive on a flat bed truck or low profile trailer.
Most dealers are equipped with the necessary equipment
to maneuver the hot tub from the truck to the dolly
or cart that will be used to move your hot tub to the
installation location.
Most Hydropool models require a clearance width of at
least 100 cm. (39 in.) to allow movement of the unit on its
side through alley-ways, fence openings, etc. Where this is
not possible, the use of a crane to lift the hot tub from the
truck or trailer over the house to the patio or yard is often
a simple and economical option.
• Do not move or place the hot tub on
the side where the equipment is located
as damage could occur
• Never roll or flip the hot tub end over
end as the cabinet could be
damaged
• Never lift or handle the hot tub by the
plumbing
• Make sure that there is sufficient assistance to gently
slide the hot tub off the dolly or cart to the support base
without any damage
Should your hot tub arrive in a common closed box trailer,
it may be necessary to arrange with a local towing company
for a tilt and load tow truck, with a pulley winch system,
to pull the skid from the larger trailer to the lower profile
tow truck flat bed. The hot tub can be gently slid off the
low profile trailer and positioned on its side on a cart or
dolly.
Important Note: Damage caused during transportation
or by improper handling is not covered by the factory
warranty.
8
IMPORTANT ELECTRICAL SAFETY INSTRUCTIONS
Safety comes first. When installing & using this electrical equipment, basic safety precautions MUST
always be followed!
1 READ AND FOLLOW ALL INSTRUCTIONS
2 Electrical installation must be completed by a qualified
electrician in accordance with all National, Regional
and Local Codes and Regulations in effect at the time
of installation.
3 Connect only to a dedicated circuit protected by a class
‘A’ two-pole ground fault circuit interrupter (GFCI)
4 Use copper conductors only!
5 The hot tub equipment and all electrical plugs, outlets
and lights within 1.5m (5ft) of the unit must be G.F.C.I
protected. Consult your electrician or local electrical
authority for further details.
6 A green colored terminal or a terminal marked “G”, “GR”,
“Ground”, or “Grounding” is located inside the supply
terminal box or compartment. To reduce the risk of
electric shock, this terminal must be connected to the
grounding means provided in the electric supply service
panel with a continuous copper wire equivalent in size to
the circuit conductors supplying the equipment.
7 At least two lugs marked “BONDING LUGS” are provided on
the external surface or on the inside of the supply terminal
box or compartment. To reduce the risk of electric
shock, connect the local common bonding grid in the
area of the hot tub to these terminals with an insulated
or bare copper conductor not smaller than No.6 AWG
(Canada/Europe) / No.8 AWG (USA).
8 All field installed metal components such as rails, ladders,
drains or other similar hardware within 3 m (10 ft) of the
hot tub shall be bonded to the equipment grounding bus
with copper conductors not smaller than No.6 AWG.
G.F.C.I./R.C.D. Application Guide for
hydropool serenity series
NORTH AMERICA
Gold Series
Platinum Series
40A
50A
EUROPE
All models
Wire Size
North America
• The minimum wire size for systems that require a 40A
GFCI is #8/3 c/w ground
(also refered to as #8 gauge / 4 conductor).
• The minimum wire size for systems that require a 50A or
60A GFCI is #6/3 c/w ground
(also refered to as #6 gauge / 4 conductor).
Europe
• The minimum wire size for European system is 2.5 mm2
copper wire.
Important Note:
• This guide is for standard installations where the wire
run is 15 m (50 ft.) or less. For longer wire runs, consult a
qualified electrician.
9
20A
North America – GFCI INSTALLATION
Important Note: Installation of the GFCI - Circuit Breaker, including ampere sizing and selection of
conductor size and type, must be performed by a qualified electrician in accordance with the National
Electrical Code, or the Canadian Electrical Code, and all Federal, State/Provincial and local codes and
regulations in effect at the time of installation.
SIEMENS - TYPICAL
O
N
NOTE THIS - The white Neutral wire
from the back of the GFCI MUST be
connected to an incoming Line
Neutral. The internal mechanism of
the GFCI requires this neutral
connection. The GFCI will not work
without it.
60
60
O
F
F
TEST
W hite W ire
Line Neutral
LOAD
POW ER
LOAD
NEUTRAL
LOAD
POW ER
LINE NEUTRAL From
Electric
Service
Panel
or
Other
Source
LINE 2 - INPUT
LINE 1 - INPUT
GROUND
GROUND - INPUT
Note : Ground
bar (included)
must be installed
in panel.
GROUND TO SPA
LOAD 2 -
To hot tub
support
equipment
120 volts
LOAD NEUTRAL -
240 volts
120 volts
LOAD 1 -
square d - TYPICAL
Bottom view of G.F.C.I.
(Square D)
Front view of G.F.C.I. (Square D)
10
WHITE
WHITE
TBI
WHITE (NEUTRAL)
BLACK (HOT)
RED (HOT)
GREEN (GROUND)
GRN (GROUND)
WHITE
RED (HOT)
WHITE
GRN (GROUND)
BLACK (HOT)
BLACK (HOT)
WHITE
BLK (HOT)
RED (HOT)
GRN
WHITE (NEUTRAL)
RED (HOT)
BLACK (HOT)
GRN (GROUND)
RED (HOT)
1
2
3
4
5
Europe – R.C.D. Installation - Typical
Important Note: Installation of the R.C.D. - Circuit Breaker, including ampere sizing and selection of
conductor size and type, must be performed by a qualified electrician in accordance with National,
Regional and Local Codes and Regulations in effect at the time of installation.
House Breaker Box
(Neutral)
To Hot Tub Support
Equipment
11
ACCESSORIES
led Mood lIGHTing
SAFETY HARDCOVER LOCKS
Press the ‘light’ pad on the topside control to start the
following LED lighting modes. Pressing the ‘light’ pad
on/off within 3 seconds cycles through the various ‘light
shows’. When the LED lighting is turned off for more than
5 seconds, then turned back on, the system will resume the
last ‘light show’.
The safety hard cover is designed to open away from the
control area, however, if the hot tub is symmetrical in
dimension, the cover can be oriented to open in either
direction. Simply place the cover on the hot tub, pull the
straps down so that they are fully extended, then release
slightly so that there is approximately 6 mm (1/4 in.) of
slack. Mark the position on the cabinet, and fasten the
receiver clip with the screws provided.
Description of Light Shows:
• Mode 1 –Synchronous colour change
• Mode 2 –Freeze mode, freezes on selected colour blend
from above mode (gives unlimited colour
blend selection)
• Mode 3 –solid colour blue
• Mode 4 –solid colour green
• Mode 5 –solid colour red
• Mode 6 –solid colour white (simulated)
WARNING
Always ensure the safety hard cover is
in place and locked whenever the hot tub
is not being used.
OPTIONAL COVER REMOVER
Hydropool offers several different devices to assist in
the removal of the safety hard cover. Please refer to the
instructions supplied with your particular cover remover
for installation. For further information, contact your local
Hydropool retailer.
12
FILLING, CHECKING AND STARTING YOUR HOT TUB
Filling
• When adding water for the first time, the hot tub
should be filled through the skimmer opening (helps to
prevent air locks) using a standard garden hose, turning
the tap on slowly to prevent damage to the surface by a
jerking hose connection.
• P
ull up the handles on the intake and return gate valves
(handles are pulled up when valves are open and pushed
down when valves are closed).
• Ensure the drain hose-bib is closed.
Gate ValVe
• E nsure that all jets are open. See section JET & FEATURE
OPERATION
Unions
• F ill the hot tub to the recommended level, approximately
19 mm (3/4“) from the top of the skimmer opening.
Checking
• Although your hot tub was thoroughly water-tested in
the factory, some loosening of fittings can occur during
shipping. Before any decking, tiling or carpeting is
completed around the installation, fill and operate
your hot tub to test for leaks (this ensures easy access
and inexpensive correction). Check all union connections
and plumbing for minor leaks. In the event of a leak,
ensure all union connections and pump plugs are tight
and all o-rings/gaskets are in place.
Starting
• Before applying voltage to power-up your hot tub, it
is very important that you understand the sequence of
events that occur when the system is activated in order
that the pump can be primed efficiently and damage to
the system can be avoided.
• Turn the main power “on” at your electrical panel.
• F ollow the control instructions for your particular model
hot tub to put the pump into low speed see section
Hydropool CONTROL Systems
PUMP PRIMING/RELEASING AN AIR LOCK
•On some systems a
message will appear on the
display indicating that the system is in pump Priming
Mode. This mode will last for 4 to 5 minutes before
automatically entering the normal operation mode. See
complete details for your spa in section HYDROPOOL
CONTROL SYSTEMS
Proper Water
Level at Skimmer
opening
Definition: ‘Priming’ a pump is a term used to describe the
process in which air trapped in the plumbing and pump
wet-end (referred to as an ‘air lock’) is released, allowing
the pump to move water efficiently through the plumbing
system and to the jets.
13
O-ring/ gasket
at union connections
• When the hot tub pump is located below water level, the
water should start circulating immediately. If the motor
works but you do not notice water circulation within
the first 15 seconds, the pump may require priming due
to trapped air (referred to as an ‘air lock’). If the pumps
have not self-primed after 2 minutes, and water is not
flowing from the jets, DO NOT allow the pumps to
continue to run. Turn power off at the main house panel
(or GFCI) and try releasing the air by loosening the union on
the discharge side of the pump(s) while the motor is not
running. Turn the power back on. If the pumps do not
prime after 15 seconds, sometimes momentarily turning the
pump(s) off and on will help the system to prime (note: do
not do this more than 5 times).
…Through the
pump union
Releasing An Air Lock…
• Important: Under NO circumstances should the pump(s)
be allowed to operate without priming beyond 5
minutes, as this may not only cause unwarrantable
damage to the pump, it may also cause the control
system to go into an overheat condition.
• T urn the pump onto high speed and re-check for leaks. The
control system will automatically return the pump to low
speed after 15 minutes.
• A
djust the hot tub heat control at the topside panel to the
desired water temperature.
• A
djust water balance (pH, TA, calcium hardness) to
recommended levels and add sanitizer. See section HOT
TUB WATER BALANCE
• T he hot tub will require 8-10 hours to reach the desired
temperature.
• K
eep insulated safety hard cover on the hot tub, and the
air controls closed during the entire heat up process.
Winter Drain Plug(s)
Winter
Drain
Plugs
14
Hydropool Serenity Series Control Systems
North america / Europe
Hydropool Serenity – Gold Series
North America
pad. If you do not manually exit Priming Mode, it will
automatically terminate after 4 to 5 minutes. Be sure that
the pump is primed before exiting this mode.
Europe
TEMPERATURE CONTROL FUNCTIONALITY
AND ADJUSTMENT
After you manually exit or the system automatically exits
Priming Mode, your hot tub will automatically heat to
the factory preset default temperature of 38˚C (100˚F) The
topside panel will briefly show the default temperature, and
then the display will appear as follows:
INITIAL START-UP
Before applying voltage to power-up your hot tub, it is very
important that you understand the sequence of events that
occur when the system is activated in order that the pump
can be primed efficiently and damage to the system can be
avoided.
Note that the water temperature is not
yet displayed, as the system requires
approximately 2 minutes of water flow
through the heater to determine temperature. This is
referred to as ‘polling’ and is indicated on the display by the
icon. After 2 minutes the display will show the current
measured water temperature
At initial power-up, this display will appear,
and the system will show 4 sets of
numbers in succession (ie. 49 then 63 then
37 then 24). These numbers represent the current software
revision, and the system input voltage.
After the initial software indicators are
shown, this display will appear. This display
is indicating that the system is in pump
Priming Mode. This mode will last for 4 to 5 minutes
before automatically exiting and entering the normal
operation mode. You can also manually exit pump Priming
Mode after the pump is primed.
While in this mode, the heater circuit is disabled to allow
the priming process to be completed without the possibility of energizing the heater element during low flow or no
flow conditions. The system will not automatically activate
any of the functions, however, by pushing the
pad on
the topside control, the pump can be manually activated to
facilitate priming.
Definition: ‘Priming’ a pump is a term used to describe
the process in which air trapped in the plumbing
and pump wet-end (referred to as an ‘air lock‘)
is released, allowing the pump to move water
efficiently through the plumbing system and to
the jets.
38 C
100 F
Press the
pad to increase the temperature to the
desired setting. The Heat indicator light on the Topside
Panel will shimmer for 90 seconds, indicating that the
system is not yet heating, then will illuminate solidly to
indicate that the heater circuit has been energized and the
spa water is being heated.
In Standard Operating Mode the system automatically activates
Pump 1 low speed every 30 minutes for at least 2 minutes.
After 2 minutes, the spa water temperature is determined.
At this point, if the water temperature is lower than the set
temperature, P1 will continue to run and the Heat indicator
light on the Topside Panel will illuminate. The heater will
operate until the water temperature reaches the set
temperature point, after which, both the heater and Pump
1 low will automatically turn off.
To Check/Change the Set Temperature
The last measured temperature is constantly
displayed on the topside panel. When this
pad is pressed once any time during normal
operation, the display will show the set temperature for
3 seconds. Press this pad a second time to increase or
decrease the set temperature. To change the direction of the
temperature settings (ie. lower vs. raise the temperature),
allow the display to revert back to the current water
temperature then press the
pad again.
The temperature can be adjusted from 21˚C (70˚F) to
40˚C (104˚F) in 1˚ increments.
PUMP PRIMING MODE
As soon as ‘PR’ is indicated on the topside
panel, push the
pad to start Pump 1
in low speed, then again to switch to high
speed to facilitate priming. See FILLING, CHECKING AND
STARTING YOUR HOT TUB for complete instructions on
pump priming.
Once pump priming has been successfully completed, press
the
pad to turn off the pump.
Next, manually exit Priming Mode by pressing the
HEater Function
The heater operates with pump low-speed only, and turns
off when ever pump high-speed or blower is activated.
15
PUMP / JETS FUNCTION
MODE FUNCTION
Press this pad to activate the pump
A combination of keypads is used to change hot tub
operation to either ‘STANDARD’, ‘ECONOMY’ or ‘SLEEP’ mode.
1st press – turns on low speed
2nd press – turns on high speed
3rd press – turns off pump
PROGRAMMING Mode Function
Press
then
- the current mode setting will flash
on the display
When low speed is already operating, the 1st press of the
pad puts the pump directly into high speed.
Press
When the blower (optional) is manually activated, the pump
low speed is automatically activated and operates until the
blower times out. If the blower is turned on even briefly,
and then turned back off, low speed will operate for a
minimum of 2 minutes.
ECONOMY MODE
The system will heat to the set temperature only
during the filter cycles. The display will show
when the
temperature is non-current. When the temperature is
current, the display will alternate between
and the
water temperature.
PUMP AUTOMATIC TIME-OUT
High speed
– 15 minutes
Low speed – 4 hours
FILTER CYCLES
SLEEP MODE
The system will heat to within 10˚C (20˚F) of the set
temperature only during filter cycles. The display will show
until the mode is changed.
The system will automatically activate the pump low speed
to filter the water either once or twice each day, and can
be programmed by the user. The first filter cycle begins 6
minutes after the spa is initially powered up. The second
filter cycle begins 12 hours after the start of the first filter
cycle. The filter cycle duration - length of time the pump
low runs - is programmable from 1 to 12 hours (F1 to F12).
The factory default is 2 hours, twice daily.
PROGRAMMING Filter Cycles
To change the factory default filter cycle settings
- the current filter cycle duration will
Press
again to adjust the filter cycle duration
Press
to exit programming mode and save changes.
repeatedly to select mode
STANDARD MODE
The system automatically starts the pump low speed every
30 minutes to measure water temperature, and maintain the
set temperature. The display will show
briefly, then
the last measured water temperature. The current water
temperature is displayed only after the pump has been
operating for at least 2 minutes.
Low speed starts automatically every 30 minutes to measure
water temperature (in STANDARD Mode only – see MODE
FUNCTION), when a filter cycle is activated, or when a
freeze condition is detected.
then
Press
be displayed
then
16
STANDBY
BLOWER OPTIONAL – Factory Installed
The standby feature stops the system from operating
automatically, allowing for convenient filter cartridge
removal and replacement. The following pads must be
pressed within 3 seconds of each other.
The system will automatically exit Standy Mode after 1
hour and resume normal operating functions.
Press
then the
pad - the display will
flash
.
Press this pad to turn the blower on and off.
The system will automatically turn off the blower after
15 minutes.
PURGE CYCLES Blower only
The system automatically activates the blower for 30
seconds at the beginning of each filter cycle to introduce
fresh, sanitized water into the blower plumbing circuit.
OZONATOR OPTIONAL
If the system is heating when Standby Mode is activated,
will flash on the display and the pump will continue
to operate for 15 seconds to allow the heater to cool off
before stopping.
The ozonator operates during FILTER CYCLES only
FREEZE PROTECTION
If the temperature sensor detects a drop to 4˚C (39˚F) within
the heater chamber, the system automatically activates the
pump to provide freeze protection. The pump will operate
until the temperature reaches approximately 5˚C (41˚F)
before returning to normal system mode.
pad to return the system
Press any pad other than the
to normal operation.
See DRAINING YOUR HOT TUB for detailed instructions.
LED MOOD LIGHTING
Press the
pad on the topside control to start the
selection of LED lighting modes. Pressing the
pad on/off
within 3 seconds cycles through the various ‘light shows’.
When the LED lighting is turned off for more than 5
seconds, then turned back on, the system will resume the
last ‘light show’.
The system will automatically turn off the mood lighting
after 4 hours.
17
Hydropool Serenity Series Control Systems
NORTH AMERICA / Europe
Hydropool Serenity – Platinum Series
Platinum Series
INITIAL START-UP
will now be operating in high speed to facilitate priming.
See FILLING, CHECKING AND STARTING YOUR HOT TUB for
complete instructions on pump priming.
Before applying voltage to power-up your hot tub, it is very
important that you understand the sequence of events that
occur when the system is activated in order that the pumps
can be primed efficiently and damage to the pumps can be
avoided.
Once pump priming has been successfully completed, press
the
pads to turn off the pumps. Next, manually exit
Priming Mode by pressing either the
pad or the
pad. If you do not manually exit Priming Mode, it will
automatically terminate after 4 to 5 minutes. Be sure that
the pumps have been primed before exiting this mode.
At initial power-up, this display will appear,
and the system will show 4 sets of
numbers in succession (ie. 100 then 114
then 28 then 240). These numbers
represent the current software revision,
and the system input voltage.
TEMPERATURE CONTROL
FUNCTIONALITY and Adjustment
After you manually exit or the system automatically exits
Priming Mode, your hot tub will automatically heat to
the factory preset default temperature of 38˚C (100˚F). The
topside panel will briefly show the default temperature, and
then the display will appear as follows:
Note that the water temperature is not
yet displayed, as the system requires
approximately 2 minutes of water flow
through the heater to determine
temperature. This is referred to as ‘polling’
and is indicated on the display by the
Flashing
Pump 1 Low speed Icon
icon. After 2 minutes the display
will show the current measured water
temperature.
After the initial software indicators are
shown, this display will appear. This display
is indicating that the system is in pump
Priming Mode. This mode will last for
4 to 5 minutes before automatically
Flashing
exiting and entering the normal
operation mode. You can also manually exit the pump
Priming Mode after the pumps are primed.
While in this mode, the heater circuit is disabled to
allow the priming process to be completed without
the possibility of energizing the heater element during
low flow or no flow conditions. The system will not
automatically activate any of the functions, however, by
pushing the
pads on the topside control, the pumps
can be manually activated to facilitate priming.
Press the
pad to increase the
temperature to the desired setting. The
icon will appear on the display
indicating that the heater has been
activated.
Definition: ‘Priming’ a pump is a term used to describe the
process in which air trapped in the plumbing and pump
wet-end (referred to as an ‘air lock‘) is released, allowing
the pump to move water efficiently through the plumbing
system and to the jets.
Flashing
Pump 1 Low speed Icon
PUMP PRIMING MODE
Flashing
Pump Icon(s)
In Standard Operating Mode, the system automatically
activates Pump 1 low speed every 30 minutes for
at least 2 minutes. After 2 minutes, the spa water
temperature is determined. At this point, if the water
temperature is lower than the set temperature, P1 will
continue to run and the
icon will appear on the
display. The heater will operate until the water temperature
reaches the set temperature point, after which, both the
heater and Pump 1 low will automatically turn off.
As soon as PRIMING MODE is indicated
on the topside panel, push the left
pad
to start Pump 1 in low speed, then again
to switch to high speed. Push the
center
pad and right
pad to start
Pump 2 and *Pump 3 respectively
(*Titanium Series only). These are both
single speed - high only. All of the pumps
18
To Check/Change the set temperature
The last measured temperature is constantly
displayed on the topside control. When either of these pads
is pressed once, the display will show the set temperature.
Press either pad a second time to increase or decrease the
set temperature. After 3 seconds the display will once again
show the last measured temperature.
PUMPS AUTOMATIC TIME-OUT
P1 high speed, P2 & P3 – 15 minutes
P1 low speed – 4 hours.
Pump & Blower operating conditions
Platinum Series, Limited & Luxury Edition
P1 and P2 have priority over the blower. If either pump
is on high-speed, the system will not activate the blower
until either pump automatically times-out or is manually
deactivated by the user. Alternately, if only one of the
high-speed pumps is ON and the blower is already ON, when
the second high-speed pump is activated, the blower will
turn OFF.
The temperature can be adjusted from 21˚C (70˚F) to
40˚C (104˚F) in 1˚ increments
Heater Function
Platinum Series, Limited & Luxury Edition: for units
connected to a 16A electrical supply service, the heater
operates only on pump 1 low speed and turns off when
either pump high-speed or blower is activated.
Example 1: If P1 and P2 high-speed are activated at the
same time, and the blower button is pressed 5 minutes later,
the blower will turn ON after a 10 minute delay (balance
of the P1 and P2 high-speed time-outs) and operate for 5
minutes (15 minutes minus 10 minutes)
Titanium Series: for units connected to a 32A electrical
supply service, the heater operates with any 2 high-speed
pumps or 1 high-speed pump and blower.
Example 2: If one high-speed pump (either P1 or P2) and
blower are activated at the same time, and the second
high-speed pump button is pressed 5 minutes later, the
blower will automatically turn OFF, but the system will
continue the time-out countdown. If 5 minutes later, P1
or P2 is manually turned OFF by the user, the blower will
automatically turn ON again and operate for the 5 minutes
remaining before the end of the automatic time-out.
PUMPS / JETS FUNCTION
from left to right on topside control – P1, P2, *P3
(*Titanium series only)
PUMP 1 (P1)
1st press – turns on low speed –
2nd press – turns on high speed –
3rd press – turns off pump
–
the P1 icon
spins slowly
the P1 icon
spins faster
no icon displayed
when P1 is off
CLEAN-UP CYCLE
The Clean-up Cycle begins 30 minutes after the pump(s)
or blower have been turned off or have automatically
timed-out. P1 low speed and the ozonator (optional) will
operate for one hour.
When P1 low is already operating, the 1st press of the P1
pad puts the pump directly into high speed.
SETTING THE SYSTEM CLOCK TIME
Low speed P1 starts automatically every 30 minutes to
measure water temperature (in STANDARD Mode only – see
MODE FUNCTION), when a filter cycle is activated, or when
a freeze condition is detected.
The word TIME flashes on the topside control display upon
initial start-up. This reminder will disappear once the clock
time is programmed.
Press
When P2, P3 or the blower is manually activated, P1 low
speed is automatically activated and operates until the
pump(s) or blower time out. If P2, P3 or the blower is
turned on even briefly, and then turned back off, P1 low will
operate for a minimum of 2 minutes.
PUMP 2 (P2)
1st press – turns on high speed –
2nd press – turns off pump
–
the P2 icon
spins fast
no icon displayed
when P2 is off.
PUMP 3 (P3) – Titanium series
1st press – turns on high speed –
2nd press – turns off pump
–
only
the P3 icon
spins fast
no icon displayed
when P3 is off.
then
To set the hour: Press
time by 1 hour.
Press
to enter programming mode.
or
- each press changes the
to enter, and to continue to set minutes.
To set minutes: Press
time by 1 minute.
or
- each press changes the
Press the
pad again to continue to the filter cycle
programming mode (see below) OR Press the
pad to
exit programming mode.
During normal operation, pressing the
the current time for 3 seconds.
19
pad will display
FILTER CYCLES
Once the system clock time has been programmed, the
system will automatically activate P1 low speed to filter the
water for 2 hours twice each day. During the filter cycle, the
display will show FILTER 1 or FILTER 2.
At this point PROGRAM,
on the display
FILTER 2 and END TIME will appear
Factory preset default
Press the
pad again to enter the filter cycle times into
the system and exit programming mode.
Adjust time as above
‘FILTER 1’ the system automatically activates P1 low to
operate from 8 AM to 10 AM. The filter 1 (F1) LED indicator
on the left side of the topside control panel will light during
filter cycle 1 operation.
The ‘F1’ light on the left side of the topside control panel
will illuminate to indicate that the system is in Filter 1
cycle.
‘FILTER 2’ the system automatically activates P1 low to
operate from 8 PM to 10 PM. The filter 2 (F2) LED indicator
on the left side of the topside control panel will light during
filter cycle 2 operation.
The ‘F2’ light on the left side of the topside control panel
will illuminate to indicate that the system is in Filter 2
cycle.
PROGRAMMING Filter Cycles
To change the factory default filter cycle settings
Press
then
then
then
within three
seconds.
PURGE CYCLES
The system automatically activates P2, P3 and the blower
for 30 seconds at the beginning of each filter cycle
to introduce fresh, sanitized water into these plumbing
circuits.
(You will already have advanced to this point if you pressed
after completing the SETTING THE SYSTEM CLOCK TIME
sequence)
MODE FUNCTION
At this point PROGRAM,
appear on the display
To set the hour: Press
time by 1 hour.
Press
or
STANDARD MODE
The system automatically starts P1 low speed every 30
minutes to measure water temperature, and maintain the
set temperature. The word STANDARD will remain on the
display along with the last measured temperature. The
current water temperature is displayed only after the pump
has been operating for at least 2 minutes.
- each press changes the
to enter, and to proceed
ECONOMY MODE
FILTER 1 and END TIME will appear The system will heat to the set temperature only during the
To set the hour: Press
time by 1 hour.
filter cycles. The display will show the word ECONOMY.
or
STANDARD-In-ECONOMY MODE
While the system is in Economy Mode, pressing any
pad or the
pad will cause the system to activate
Standard Mode for 1 hour, after which the system will
revert back to Economy Mode. Pressing the
pad during this time will put the system back into Economy Mode
immediately.
- each press changes the
to enter, and to continue to set minutes
To set minutes: Press
time by 5 minutes
Press
- each press changes the
to enter, and to continue to set minutes.
At this point PROGRAM,
on the display
Press
FILTER 1 and START TIME will
or
To set minutes: Press
time by 5 minutes
Press
This pad is used to change hot tub operation to either
STANDARD, ECONOMY or SLEEP mode. Press
to enter mode
programming and press
to select the desired mode.
The LCD will flash until
is pressed again to confirm the
selection.
or
- each press changes the
SLEEP MODE
The system will heat to within 10˚C (20˚F) below the set
temperature only during filter cycles. The display will show
the word SLEEP.
to enter, and to proceed
At this point PROGRAM,
appear on the display
Adjust time as above Press
FILTER 2 and START TIME will
to enter, and to proceed
20
STANDBY / DRAIN ASSIST
LIQUID CRYSTAL DISPLAY (LCD)
The standby/drain assist feature stops the system from
operating automatically, allowing for convenient filter
cartridge removal and for safe draining of the hot tub. The
following pads must be pressed within 3 seconds of each
other.
Continually provides feedback on the operating status of
the hot tub. Icons indicate various functions and programming information.
LCD INVERT
This feature inverts the LCD readout for convenient viewing
from inside the hot tub. To invert the readout,
Platinum Series: press
Titanium Series: press
or
The system will automatically exit Standy Mode after 1
hour and resume normal operating functions.
Press
then the P2
pad and the display will flash:
SBY
(Platinum series)
STANDBY
(Titanium series)
If the system is heating when Standby Mode is activated,
will flash on the display and the pump will continue
to operate for 15 seconds to allow the heater to cool off
before stopping.
All functions will turn off, but P1 low speed can be
activated (by pressing the P1
pad) to facilitate draining
the hot tub and the display will show
(Platinum series)
DRAINING
(Titanium series)
then
To return the LCD readout to normal viewing (from outside
of the hot tub), repeat.
Topside Panel Lock Features
TEMPERATURE LOCK
The temperature lock feature prevents unauthorized
temperature adjustment of the hot tub water. When the
temperature lock is activated, all automatic functions will
continue to operate normally.
The following pads must be pressed within 3 seconds of
each other to activate the lock:
then
then P1
Press any pad other than the P1
pad to return the system to
normal operation. See section DRAINING YOUR HOT TUB for
detailed instructions.
then
TEMPERATURE Unlock
The following pads must be pressed within 3 seconds of
each other to deactivate the lock:
then
then P1
LED MOOD LIGHTING
Press the
pad on the topside control to start the
selection of LED lighting modes. Pressing the
pad
on/off within 3 seconds cycles through the various ‘light
shows’. When the LED lighting is turned off for more than 5
seconds, then turned back on, the system will resume the
last ‘light show’. The system will automatically turn off the
mood lighting after 4 hours.
then
When locked, the TL (Temperature Lock) light on the left side
of the topside control panel will illuminate. Only the topside
control panel temperature pads will be deactivated.
TOPSIDE PANEL Full LOCK
The topside panel lock feature prevents unauthorized use of
the hot tub controls. When the topside control panel lock is
activated, all automatic functions will continue to operate
normally.
BLOWER OPTIONAL – Factory Installed
The following pads must be pressed within 3 seconds of
each other to activate the lock:
OZONATOR OPTIONAL
then P1
Press this pad to turn the blower on and off.
The system will automatically turn off the blower after
15 minutes.
The ozonator operates during FILTER CYCLES and CLEAN UP
CYCLES only. The display will show the O3 icon while the
ozonator is operating.
Pressing any pad on the topside control panel will suspend
ozonator function for 1 hour.
then
TOPSIDE PANEL Unlock
The following pads must be pressed within 3 seconds of
each other to deactivate the lock:
then P1
FREEZE PROTECTION
If the temperature sensor detects a drop to 4˚C (39˚F) within
the heater chamber, the system automatically activates
the pumps to provide freeze protection. The pumps will
operate until the temperature reaches 5˚C (41˚F) before
returning to normal system mode.
then
When locked, the PL light (Panel Lock) on the left side of
the topside control panel will illuminate. All of the topside
control panel pads will be deactivated except for the
pad.
21
Topside Panel Display Messages
/
/
/
/
(solid)
Overheat – Spa has shut down. One of the sensors has
detected 48˚C (119˚F ) at the heater.
Spa has shut down – sensor plugged into Sensor ‘B’ port
not working.
/
DO NOT ENTER WATER! Remove cover and allow water to
cool. Reset system by pressing any topside control panel
pad. If spa does not reset, shut off power and call your
dealer.
Sensors are out of balance – If topside display alternates
between temperature and SNS, then occurrence may be
temporary and will correct itself. The spa shuts down
completely when the SNS message is flashing on the
display.
POSSIBLE CAUSES OF OVERHEATING
• filter cycle too long or overlapping
(pump running for extended periods of time)
• isolation/gate valves partially closed
• extremely hot weather/high ambient temperatures
• defective sensor wire
/
/
/
A substantial difference in temperature between the
sensors has been detected – this could indicate a flow
problem. Check water level in spa and add if necessary. If
water level is okay, make sure that pumps are primed and
all gate valves are fully opened.
/
(flashing)
Overheat – Spa has shut down. One of the sensors has
detected that the spa water is 44.5˚C (112˚F).
Indicates that system is detecting pressure at the pressure
switch when the pump is not operating (switch is staying
closed).
DO NOT ENTER WATER! Remove cover and allow water
to cool. At 42˚C (107˚F) the system should automatically
reset. If system does not reset, shut off power and call your
dealer.
Possible causes:
• static pressure (weight of water) in plumbing keeping
pressure switch closed; usually associated with remote
equipment location
• diaphragm in pressure switch coated with minerals due to
improper spa water maintenance
POSSIBLE CAUSES OF OVERHEATING
• filter cycle too long or overlapping
(pump running for extended periods of time)
• isolation/gate valves partially closed
• extremely hot weather/high ambient temperatures
• defective sensor wire
indicates that the system is not detecting pressure at
the pressure switch while the pump is operating (switch is
staying open).
/
Potential freeze condition detected. Pumps and blower
will automatically activate when temperature drops to
4˚C (40˚F)regardless of spa mode.
Possible causes:
• water level in hot tub may be too low
• gate valves partially closed
• air lock in pump reducing flow
Indicates high-limit or water temperature sensor is
non-functional.
/
/
Persistent low flow problem – displays on the fifth
occurrence of an HFL message within a 24 hour
period. Heater circuit is deactivated but other spa functions
continue to operate normally. Check water level in spa
and add if necessary. If water level is okay, make sure that
pumps are primed and all gate valves are fully opened. Press
any topside panel pad to reset.
Spa has shut down – sensor plugged into Sensor ‘A’ port
not working.
22
Topside Panel Display Messages Continued
/
/
(Not applicable to Serenity Series)
Allows for convenient draining of the spa using the P1 low
speed. Can only be accessed while in Standby mode. Press
any topside control pad except for P1 to return to normal
operation mode.
Inadequate water detected in heater chamber - Check
water level in spa and add if necessary. If water level is okay,
make sure that pumps are primed and all gate valves are
fully opened. Press any topside panel pad to reset.
/
/
Inadequate water detected in heater chamber – displays on
third occurrence of a dr message within a 24 hour period.
The spa shuts down completely when the drY message is
flashing on the display. Check water level in spa and add
if necessary. If water level is okay, make sure that pumps
are primed and all gate valves are fully opened. Press any
topside panel pad to reset.
System is operating in Standard mode. See section
Hydropool Serenity Control Systems for complete details.
/
System is operating in Economy mode. See section Hydropool
Serenity Control Systems for complete details.
/
Priming mode – occurs when spa is first powered up, or
when power has been restored after a power interruption.
Allows for safe priming of the pumps. See M7 operating
instructions for complete details.
System is operating in Standard-in-Economy mode. See
section Hydropool Serenity Control Systems for complete
details.
/
--- / --F / --C
System is operating in SLEEP mode. See section Hydropool
Serenity Control Systems for complete details.
Temperature unknown – after the pump has been
operating for 2 minutes, the current water temperature will
be displayed.
If spa water temperature is more than 7˚C (20˚F) cooler than
the set temperature, the system will automatically activate
the heater to provide freeze protection. This is a normal
function; no corrective action is necessary.
--- / ----
Temperature not current while in Economy or Sleep mode
– In either of these modes, the pump may be off for hours
in between filter cycles. To view the current spa water
temperature, either switch to Standard mode or turn on the
pump for at least 2 minutes.
/
/
Stops the control system from operating automatically to
allow filter cartridge removal. Press any topside control pad
except for P1 to return to normal operation mode.
23
JET and FEATURE OPERATION
Cluster Storm
Directional Jet
Poly Storm
Acupressure Jet
Cluster Storm
Pulsator Jet
Cluster Storm
Rifle Jet
Poly Storm
Multi massage Jet
Mini Storm
Galaxy Jet
Poly Storm
Rifle Jet
Mini Storm
Massage Jet
Power Storm
Resonator Jet
JET WATER FLOW ADJUSTMENT
Mini Storm
Multi Massage Jet
Power Storm
Rifle Jet
Interchanging jet inserts
Your Hydropool hot tub features adjustable water flow on
specific hydrotherapy jets.
Mini Storm
Directional Jet
Power Storm
Twin Roto Jet
A great feature for custom tailoring the jets in your Hydropool
hot tub to suit your personal hydrotherapy needs. Jets of like
size and dimension may be interchanged with each other,
for example, if you wished to swap a Poly Twin Roto jet for a
Poly Directional jet, or a Mini Twin Roto jet for a
Mini Directional jet.
To reduce the flow: grasp the outer flange of the jet, and
turn clockwise approximately a 1/4 turn. When it hits
the stop, the jet is considered closed, and flow will be
restricted.
To increase the flow: from the closed position, turn the jet
counter-clockwise approximately 1/4 turn. When it hits the
stop, the jet is open, and there is maximum jet flow. Do not
attempt to turn the jet past the stop, as this will unclip the
jet internal from the socket.
All Hydropool hot tubs are shipped from the factory with
the jets in the open position.
JET AIR FLOW ADJUSTMENT
Your Hydropool hot tub features adjustable air flow on
specific hydrotherapy jets.
To reduce the flow: turn the handle on the air control
clockwise. When it hits the stop, the air is closed, and
air flow will be restricted.
To increase the flow: turn the handle on the air control
counter-clockwise. When it hits the stop, the air control is
fully opened.
For maximum operating efficiency, the air controls must
remain closed when your hot tub is not in use.
24
Jet Insert removal & Replacement
Poly/mini storm directional & twin roto
Power storm massage & twin roto
To Remove:
• Turn the jet conter-clockwise to unclip & pull out of socket.
To Re-install: ­
• Push the jet into the socket until it snaps into place, ensuring the
square pin on the back of the jet lines-up with the groove in the
socket flange.
DIVERTER VALVE
When your HYDROPOOL hot tub is equipped with a diverter valve,
it allows you to direct the flow of the water so that it increases the
power of the jets on the CAPTAINS CHAIR or on the LOUNGER, or a
combination of the two. Simply turn the valve left or right.
WATER Feature CONTROL
TURN
Simply turn the top of the control clockwise for less water flow, and counterclockwise for more water flow.
25
AUDIO AND mp3 docking station
AUDIO AND MP3 DOCKING STATION
DOCKING YOUR AUDIO/MP3
The Docking Station is compatible with all alternate audio
sources such as MP3 players.
To install any audio source:
1 Locate and open the Docking Station door by gently
pulling upward on the handle.
2 Remove the connector cover prior to plugging in your
audio source. Always keep the cover on when the docking
station is not in use.
3 Center the device over the Docking Station Adaptor and
connect.
4 For stand alone unit that do not have a stereo head unit,
make sure to turn on the switch located inside to power
the amplifier before you begin.
5 Close the Docking Station door once you have begun
using your device.
26
HOT TUB WATER BALANCE – GENERAL OVERVIEW
NOTABLE POINTS
• T he reliability and longevity of your hot tub support
equipment are directly related to how well water
quality is maintained!
• The small volume of water in your hot tub is easily
affected by the introduction of oils, lotions, perspiration
and chemicals. It is imperative that you give your
hot tub regular attention to maintain clean, safe and
balanced water to prevent premature damage and/or failure
(corrosion/calcification) to the support equipment.
Maintaining proper hot tub water balance and sanitizer
levels is extremely important. Neglected hot water will
allow bacteria to quickly spread.
• The mineral content of hot tub water increases due to
water evaporation, sanitizers and other chemicals. If the
mineral concentration, particularly calcium, becomes too
high, the minerals will literally “drop” or precipitate out
of the water and deposit on the hot tub walls, plumbing,
jets, in the filter and on the heater element.
• It is very important that pH be checked frequently and
maintained in the recommended range as indicated
in the chart water balance summary for your
Hot Tub
• It is also very important that Total Alkalinity (the ability of
the water to resist a change in pH) be maintained in the
recommended range as indicated in the chart water
balance summary for your Hot Tub
• Although there may be two identical hot tub
models right next door to each other, the maintenance
requirements will be different, dependant on such
factors as:
– bather load
– frequency of use/quantity of bathers
– different body chemistry
– sun vs. shade
– temperature
CHEMICAL Handling
SAFETY HINTS
•Never pre-mix chemicals with each other prior
to adding to hot tub water.
• Add only one chemical to the water at a time.
• Always add chemicals to water and not vice-versa.
•Chemicals may be corrosive, so handle with care and
store in a cool dark place.
• Never smoke near chemicals as most are flammable
•Ensure any spilled chemicals are carefully cleaned up
immediately.
•Always have the Poison Control telephone number
handy in the event of an emergency.
• Keep chemicals out of children‘s reach
• Wear safety glasses and gloves when handling
chemicals.
INITIAL FILL
1 Make sure the hot tub water is circulating
2 Add a sequesterant (stain and scale controller). Allow
water to circulate for an hour before adding anything else
to the hot tub water
3 Add a Shock / oxidizing agent
4 Add sanitizing tablets (Bromine or Chlorine) to the dispenser
• Built in dispenser: if your Hydropool hot tub was ordered
with the optional built in bromine/chlorine dispenser,
(located under the basket of the cartridge filter housing),
refer to section CARTRIDGE FILTER for details on
removing and re-installing the lid. Once the filter lid
is removed, you’ll notice a clear 2.5 cm (1 in.) tube
extending from the bottom of the basket. Unscrew the
check valve assembly at the end of the tube and add 5
or 6 tablets. Do not overfill dispenser as performance will
be affected. Set the dial initially to ‘5’, and allow water
to circulate for 3 to 4 hours before testing level. Adjust
dial more or less as necessary
• Floating
dispenser:
As
above, add 6 or 7 tablets, adjust
initially to ‘5’, allow water to
circulate for 3 to 4 hours, then
test.
For these reasons, it is very important to develop proper
hot tub water maintenance habits and follow your
Hydropool retailer’s recommended water maintenance
procedures.
eater and other component failure
H
due to improperly maintained pH or
Total Alkalinity is not covered under
warranty.
The tablets will dissolve slowly over a
10-14 day period, depending on dial
setting, and use of the hot tub.
5 Test pH and Total Alkalinity
and adjust accordingly
27
GLOSSARY OF COMMON WATER MAINTENANCE TERMS
1 C
HLORINE – in granular, liquid or puck/tablet form, is an oxidant and biocidal agent. It is very effective and fast acting.
Recommended chlorine residual level is 1.0 to 3.0 ppm.
2 CHLORAMINES – a compound formed when chlorine combines with nitrogen or ammonia present in the water. When
allowed to go unchecked, it causes eye and skin irritation and is indicated by a strong chlorine odour.
3 ONE-PART BROMINE – also available in puck/tablet form, is another type of oxidant/biocidal agent, and is introduced
into the hot tub water via a brominator. Recommended bromine residual level is 2.0 to 4.0 ppm
4 TWO-PART BROMINE – composed of a liquid or powder component introduced manually into the water on a weekly
basis, and a granular component that is added daily or as the hot tub is used.
5 BROMAMINES – are formed when bromine destroys nitrogen-bearing organic matter. Unlike chloramines, bromamines
don’t cause eye irritation, however, when allowed to go unchecked, will cause an objectionable odour.
6 SHOCK – the practice of adding an oxidizing agent to hot tub water to destroy ammonia, nitrogenous and organic
contaminants (chloramines and bromamines)
7 pH – a logarithmic value expressing the relative acidity or basicity of a substance (such as hot tub water) as indicated
by the hydrogen ion concentration. pH is expressed as a number on a scale of 0 to 14, where 0 is most acidic, 1 to 7
being acidic, 7 considered neutral, 7 to 14 being basic, and 14 being most basic. The ideal range for hot tub water is
7.4 to 7.6 ppm
8 pH INCREASER – raises the pH level of the water.
9 pH DECREASER – lowers the pH level of the water.
10 TOTAL ALKALINITY (TA) – the amount of carbonate, bicarbonate and hydroxide compounds present in the water that
determines the ability or capacity of the water to resist change in pH. Also known as the ‘buffering’ capacity.
11 ALKALINITY BOOSTER – raises the alkalinity.
12 CALCIUM HARDNESS – the calcium portion of the total alkalinity which represents 70 to 75% of total hardness.
Calcium concentrations determine whether water is ‘soft’ - too little calcium, or ‘hard’ -too much calcium.
13 CALCIUM BOOSTER – increases the calcium level.
14 TOTAL DISSOLVED SOLIDS (TDS) – a measure of the total amount of dissolved matter in the water (calcium, carbonates,
bicarbonates, magnesium, metallic compounds, etc.)
15 SEQUESTERANTS (STAIN AND SCALE CONTROLLERS) – keeps dissolved metals and minerals in the water from
attacking the hot tub shell and support equipment components.
16 DEFOAMER – removes foam build-up from the water surface. At best, this is a temporary remedy, as excessive foam is
merely a symptom of improper water balance (typically high organic residue and/or high pH).
17 CARTRIDGE FILTER CLEANER – degreases and cleans cartridge filters.
18 OZONATOR – generates Ozone (a gaseous molecule composed of 3 atoms of oxygen) and is injected into the hot tub
water for the oxidation of water contaminants.
19 TEST KIT – used to monitor specific chemical residual or demands in the water. May be in the form of litmus strips or
liquid drops.
20 PPM – abbreviation for ‘parts per million’, the unit of measurement used in chemical testing which indicates the parts
by weight in relation to one million parts by weight of water. Essentially identical to the term mg/L - milligrams per
liter.
WATER BALANCE SUMMARY FOR YOUR HOT TUB*
SANITIZER (ppm)
Chlorine
Bromine
MIN
1.0
2.0
IDEAL
3.0 - 5.0
3.0 - 5.0
MAX
10.0
10.0
CHEMICAL
PH
7.2
7.4 - 7.6
7.8
Total Alkalinity (TA)
80
80 - 120
180
Total Dissolved Solids (TDS)
300
1000 - 2000
3000
Calcium Hardness
150 200 - 400
500 - 1000
* National Spa & Pool Institute recommended levels for residential spas/hot tubs
28
Water Balance Troubleshooting
PROBLEM
POSSIBLE CAUSES
SOLUTIONS
cloudy water
microscopic particles too small to filter Test and adjust all water balance elements and add
out
flocculent* to cause the particles to combine together
so they can be filtered out
high Total Alkalinity
Test these water balance elements and adjust to
recommended parameters
high pH levels
high Calcium Hardness
scale
high Calcium Hardness
(white/grayish deposit)
Test calcium hardness level and treat with sequesting
agent* or perform partial drain/refill.
skin/eye irritation
improper pH and/or Total Alkalinity Test water balance and make the appropriate
levels
adjustments.
excessive foam
buildup of body oils or cosmetics
If no water line is present you can try using defoamer*
to break up the contaminants and then a clarifier* to
help filter them away. If a water line is present the spa
may need to be drained and cleaned. Either way, the
filter should be thoroughly cleaned by soaking over
night in bleach. An oil absorbing sponge can help in
preventing this in the future.
Laundry detergent residual in
swimwear
Prevent by running an extra rinse cycle on washing
machine or re-rinse well by hand.
excess organic contaminants
Some organic matter is prone to causing foamy
water as it breaks down in the filter (maple leaves
especially). Generally using defoamer* to break up
the contaminants, then a clarifier* to help filter them
away followed by thoroughly cleaning your filter will
clear up the problem. It may however be necessary
to drain and refill your spa if the foaming is quite
excessive.
low Calcium Hardness
Test calcium hardness and if necessary increase with
calcium chloride*
corrosion/etching
low Calcium Hardness and/or low Total Test calcium hardness and if necessary increase with
Alkalinity
calcium Chloride*
discoloured water
(clear v. turbid water)
presence of metals in water
(iron, copper, etc)
Treat with chelating* or sequestering agent*
unstable pH
low Total Alkalinity levels
Test total alkalinity levels and if necessary increase
with sodium bicarbonate*
pH resistant
to changing
high Total Alkalinity levels
Test total alkalinity levels and if necessary decrease
with sodium bisulfate* or muriatic acid*
* contact your local Hydropool retailer for specific product recommendation
29
Routine Hot Tub Maintenance
QUARTERLY
1D
rain hot tub at least once per quarter and clean the
acrylic shell surface with a non-abrasive cleaner designed
specifically for acrylic surfaces see sections changing
the hot tub water and draining your hot tub
review Chemical handling
safety hints
CLEANING THE SKIMMER BASKET
DAILY
1 Activate the standby mode
2 Remove the skimmer basket by twisting counter-clock
wise and lifting
3 Remove debris from basket. (Note: Avoid hitting the
basket against objects to knock debris loose as this may
damage the unit)
4 Reinstall basket by inserting in filter opening and twisting
clockwise
5 Take the system out of standby mode, and as the pump
begins to operate, monitor water flow over the telescoping
skimmer weir to assure that it is free floating
1 Test water, and if necessary, add shock
2 Ensure proper water level is maintained
WEEKLY
1
2
3
4
Test pH and Alkalinity. Adjust accordingly
Top-up chemical dispenser
Add sequesterant (stain and scale controller)
Remove and spray cartridge filter with garden hose and
re-install (see section CARTRIDGE FILTER)
5 Remove and clean out skimmer basket (see section
CLEANING THE SKIMMER BASKET)
6 Add Shock / oxidizing agent
7 Inspect union connections for o-ring and gasket leaks Tighten if loose.
MONTHLY
1 S oak your filter cartridge in a filter cartridge cleaning
solution. Rinse thoroughly and, if possible, allow to dry
before re-installing. Hydropool recommends purchasing a
second filter so that while the first is cleaning, the other
is clean and ready to install.
30
CARTRIDGE FILTER
Example:
1000 liters divided by 13.5 divided by 2 = 37 days.
The cartridge should be cleaned every two to four weeks,
depending on the amount of use. Signs that the filter
requires cleaning include:
• Reduced jet power
• Hazy gray water
• Rattling noise in the pump or filter
• Heater not working
The hot tub water must be changed when the amount of
dissolved solids becomes excessive, and is usually
indicated by “gray” or dull looking water.
WATER SOFTENERS
Never fill a hot tub with water from a water softener, as
it could adversely effect the water chemistry, making it
difficult to maintain proper water balance. If you live in
an area with hard or soft water, give careful attention to
your Calcium Hardness level. Topping Up with soft water
is acceptable.
Removal
1 Activate the standby mode
2 Remove the skimmer basket by twisting counterclockwise and lifting
3 Lift the cartridge element straight up and out of
filter housing
Cleaning
5 With a garden hose and spray nozzle, hose off the cartridge
element, ensuring to carefully separate every pleat.
6 To remove collected lotions, body oils, etc. soak the
cartridge in warm water and a filter cleaning/emulsifying
compound (available at your HYDROPOOL retailer)
7 A cleaning cylinder may be purchased from your
HYDROPOOL Hot tub retailer
8 Rinse thoroughly and dry before replacing
9 Hydropool recommends purchasing a spare filter
cartridge so that you always have a clean substitute
ready to rotate
10 After the element has dried - if necessary, lightly brush
between pleats with a fine paint-brush to remove
remaining dirt particles
Do not use a wire brush or other devise to
clean cartridge element. Do not put in
dishwasher or washing machine.
Re-installation
11 Place the cartridge filter back into the filter housing
12 Reinstall the skimmer basket by inserting in filter opening
and twisting clockwise
13 Take the system out of standby mode
CHANGING THE HOT TUB WATER
A hot tub should be drained every 8-12 weeks, depending on
size and amount of use. If your hot tub is used daily or by a
large number of bathers, the water should be drained more
often. One method to determine the approximate length of
time between water changes is to divide the water volume
(in liters) of your hot tub by 13.5 and then divide by the
average number of bathers each day.
(
) (
) (
)
Formula ________ ÷ 13.5 ÷ __________ = __________
Volume of water
in litres
Average
daily bathers
Days
between
water
changes
31
EACH TIME BEFORE FILLING THE SPA
CLEANING THE ACRYLIC SURFACE
1C
heck to be sure that the shut off valve is closed (turn
handle clockwise until it stops)
2 Safety cap is securely in place.
3 If the drain valve is facing a wall, leave enough space
between the valve and wall (6” minimum) in order to
have enough space to connect a garden hose.
The acrylic surface can be cleaned and polished using
a soft cloth and acrylic cleaner, available at your Hydropool
retailer.
•Important: Do not use detergents the remaining residues will adversely
affect water chemistry, making it
difficult to maintain proper water
balance
•Do Not use abrasive cleaners damage to the acrylic surface will occur.
TO DRAIN THE SPA
1 Turn Power Off
Turn the power off at the spa consoles and deactivate
disconnect switches at the GFCI plug or load center.
2 Locate Spa Drain Valve
The spa drain valve is located inside the cabinet once you
remove the access door. For the 5000R model the drain is
located in the bottom drain pan.
3 Remove Drain Valve Safety Cap
Remove the safety drain cap and store for use when
refilling your spa. Attach a standard garden hose to the
drain valve.
4 Attach Hose & Drain
With the garden hose attached rotate the end of the
drain counterclockwise until it stops turning. Pull the
drain towards you and it will begin to drain. To stop
draining the tub simply reverse the process by pushing
the drain in and rotating it clockwise until it will not
turn anymore.
SAFETY HARD COVER
When a hot tub is uncovered, over 90% of heat is lost
from the water surface. This evaporation also affects the
chemical balance and could create humidity problems
indoors. HYDROPOOL Safety Hard Covers are engineered
for maximum thermal efficiency and appearance. They
are hinged in the middle for easier handling, and the zip
fastener allows the tapered foam inserts to be changed if
damaged. The skirt of the safety hard cover overlaps the
lip of the hot tub for a finished fit. The handles are placed
so that even one person can easily carry a large cover. The
locks, with one part fastened to the deck or skirt, prevent
small children or animals from entering the hot tub.
Do not drag the safety hard cover across the hot tub or
decking. Fold the cover first, then lift by the handles.
Standing on the hardcover could cause the tapered foam
inserts to crack, which will lead to water absorption.
NEVER LEAN OR STAND ON YOUR HARDCOVER.
The cover should be cleaned at least twice a year with a
vinyl moisturizer and protector.
32
Cabinet Wing-Locks
The high quality wing-locks provided on your Hydropool
Hot Tub cabinet not only firmly secure the equipment
access panel, they also serve as convenient handles for
removal and replacement. In order to maintain optimum
performance and extended life, Hydropool recommends
lubricating twice annually with a silicone based lubricant.
Recommended product: Super-Lube silicone based
lubricant (or equivalent). Available at major retailers.
Caution: Do not use a petroleum based lubricant, as this will cause premature
deterioration of the lock seal.
Lubrication point
PROTECTING YOUR CABINET WOOD FINISH
HYDROPOOL hot tub cabinets are made from Western cedar
and are factory stained. Once stained, cedar weathers well,
and with proper care will maintain its beauty for many
years.
equivalent. A polyurethane or marine varathane with
UV inhibitors is also highly recommended. These
protective finishes stabilize the wood grain and build
a durable, breathable water-repellent barrier between
the wood surface and the elements. These products are
available from your local building supply center.
For a protective translucent finish and to enhance the
wood grain beauty use Sikkens Cetol 01 #077 stain or
GAZEBOS
If you are mounting, or planning to mount a gazebo over the top of your hot tub, it is critical to ensure that Hydropool
is aware of this, as extra supports may be necessary. Otherwise, it will be necessary for your installer to add the extra
supports where required.
33
WINTERIZING YOUR HYDROPOOL HOT TUB
In the event that you do not wish to use your hot tub
year-round, it is very important that you properly winterize
to protect against damage from freezing. Your HYDROPOOL
retailer can perform this service for a nominal fee. If you
choose to winterize your hot tub yourself, please follow the
directions outlined below:
• Cover exposed plumbing connections with plastic bags
and duct tape.
• Where practical, disconnect hot tub support equipment
and store in a dry heated area.
• Install the safety hardcover, and cover the entire hot tub
with a tarp to prevent premature weathering of the cabinet
and the safety hard cover.
• Remove snow build up regularly to prevent damage to the
safety hard cover.
• It is assumed that your HYDROPOOL hot tub has been
properly installed on a reinforced concrete pad to
eliminate lifting of the hot tub due to hydrostatic ground
water pressure.
• Drain the hot tub entirely see section - DRAINING YOUR
HOT TUB
• Remove and clean the cartridge filter element see
section - CARTRIDGE FILTER
• Using a wet/dry utility vacuum, remove remaining water
from the jet openings, filter cartridge housing, and footwell.
• Either pour or use a turkey-baster where necessary to
add potable biodegradable RV antifreeze to areas such
as pump wet end, jet channels, filter housing, blower
channels. Do not use automotive antifreeze.
• Important: mixing potable biodegradable RV antifreeze
with water significantly reduces its ability to protect
against freezing. Therefore, it is very important ALL
water is removed from the hot tub plumbing before
adding.
• Add potable RV antifreeze to the holes in the bottom
suction/drain to prevent any trapped water in the false
floor from freezing and damaging the hot tub shell.
• Turn pump on for only a few seconds to circulate the
antifreeze.
• Unthread and disconnect all unions in the support
equipment area. Remove lowest winter drain plug
on pump face plate. Repeat for all pumps, where
applicable.
If you are not 100% confident that
your hot tub is properly winterized, please
consult your authorized HYDROPOOL
Hot Tub Retailer. Caution recommends
that an authorized Hydropool Retailer
winterize your hot tub in the initial year.
Damage as a result of freezing is not
covered by the warranty.
winter Drain Plugs
34
GENERAL TROUBLESHOOTING
Electrical/Mechanical
SYMPTOM
POSSIBLE REASON(S)
ACTION
No Power
–
–
–
–
G.F.C.I. Trip
– Short or ground in system
– Faulty G.F.C.I. – As above-contact qualified electrician or your
Hydropool retailer
No Circulation
–
–
–
–
–
–
–
–
Jet Surge
– Water level too low
– Blockage in plumbing lines
– Suction gate valve partially closed
– Add water to correct level
– Check gate valves and/or skimmer basket
– Pull gate valve handle “up” all the way
No Heat or
Erratic Heat
–
–
–
–
–
–
–
–
–
–
Noisy Motor
– Damaged or worn bearings
–
– Low voltage
–
– Low water level
–
– Frozen pump
–
Digital Top Side
No Longer Displays
– Improper connection
– Electrical brown-out
Digital Temperature
Display is Erratic
or Flashing
– Water temperature has
– Decrease filter cycle and or add cold water.
exceeded set point If condition continues contact Hydropool retailer
Breaker off at main panel or fuse out –
Improper wiring
Fuse blown in control
G.F.C.I. tripped
Pump is not primed (air lock)
Gate valves are closed
Water level is too low
Skimmer obstructed or closed
Cartridge filter requires cleaning
Blockage in plumbing line
Suction / Return valve partially closed
low water level
Faulty sensor
Verify that breaker and/or GFCI are on
If there is still no power,
contact your Hydropool retailer or a
qualified electrician
See Pump Priming/Release an Air Lock
Open gate valves
Top up water to proper level
See Cleaning Skimmer Basket
Clean & reinstall
Contact your Hydropool retailer
Ensure valves are open
Top up water level
Contact your Hydropool retailer
Contact your Hydropool retailer or a
qualified electrician
Contact qualified electrician
Top up water level
Thaw out
– Contact your Hydropool retailer
– Reset GFCI OFF/ON
35
GENERAL TROUBLESHOOTING Continued
WHAT TO DO IN THE EVENT OF...
…Power Failure or sYstem fault during
Cold Weather Conditions
…POWER FLUCTUATIONS
The power supply into your home is, for the most part, fairly
consistent. However, when local power demand is high,
there is a tendency for the voltage entering your home to
drop (sometimes significantly) or fluctuate. This condition is
referred to as a ‘brown-out’. Although safeguards have been
built into the system to protect against this condition, supply
voltage may drop low enough, if even for a second, to cause
the system to display a ‘ghost’ message. Should this occur
or if the display shows partial messages, try resetting the
system by turning power to the hot tub off, waiting a few
minutes, then turning power on again. If this does not reset the
system, contact your local Hydropool retailer or service
organization.
If your control system will not reset, (ie. GFCI trips) or if
your pump will not circulate for any other reason, place
a low wattage space heater under the cabinet in the
equipment area. This will delay the risk of freezing while
a service appointment is scheduled.
Notes:
36
Always follow the manufacturers
instructions when locating and placing
a portable electric space heater into
service. Ensure that safe clearance to
combustible surfaces is maintained. Do
not leave unattended.
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