The Rap Sheet

The Rap Sheet
WHAT’S
IT ALL
ABOUT?
Introduction
The 1990’s spawned a new variety of crooks called identity thieves. Their stock in
trade? Your everyday transactions, which usually reveal bits of your personal
information: your bank and credit card account numbers; your income; your Social
Security number (SSN); or your name, address, and phone numbers. An identity thief
obtains some piece of your sensitive information and uses it without your knowledge
to commit fraud or theft.
Identity theft is a serious crime. People whose identities have been stolen can spend
months or years — and their hard-earned money — cleaning up the mess the thieves
have made of their good name and credit record. Some victims have lost job
opportunities, been refused loans for education, housing or cars, or even been arrested
for crimes they didn’t commit.
Can you prevent identity theft from occurring? As with any crime, you cannot
completely control whether you will become a victim. But, according to the Federal
Trade Commission (FTC), you can minimize your risk by managing your personal
information cautiously and with heightened sensitivity.
How Identity Theft Occurs
Skilled identity thieves use a variety of methods to gain access to your personal
information. For example:
• They get information from businesses or other institutions by:
< stealing records from their employer,
< bribing an employee who has access to these records, or
< hacking into the organization’s computers.
• They rummage through your trash, or the trash of businesses or dumps in a
practice known as “dumpster diving.”
• They obtain credit reports by abusing their employer’s authorized access to
credit reports or by posing as a landlord, employer, or someone else who may
have a legal right to the information.
• They steal credit and debit card numbers as your card is processed by using a
special information storage device in a practice known as “skimming.”
• They steal wallets and purses containing identification and credit and bank
cards.
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• They steal mail, including bank and credit card statements, pre-approved credit
offers, new checks, or tax information.
• They complete a “change of address form” to divert your mail to another
location.
• They steal personal information from your home.
• They scam information from you by posing as a legitimate business person or
government official.
Once identity thieves have your personal information, they may:
• Go on spending sprees using your credit and debit card account numbers to buy
“big-ticket” items like computers that they can easily sell.
• Open a new credit card account, using your name, date of birth, and SSN. When
they don’t pay the bills, the delinquent account is reported on your credit report.
• Change the mailing address on your credit card account. The imposter then runs
up charges on the account. Because the bills are being sent to the new
address, it may take some time before you realize there’s a problem.
• Take out auto loans in your name.
• Establish phone or wireless service in your name.
• Counterfeit checks or debit cards, and drain your bank account.
• Open a bank account in your name and write bad checks on that account.
• File for bankruptcy under your name to avoid paying debts they’ve incurred, or
to avoid eviction.
• Give your name to the police during an arrest. If they are released and don’t
show up for their court date, an arrest warrant could be issued in your name.
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How Can I Tell if I’m a Victim of Identity Theft?
Monitor the balances of your financial accounts. Look for unexplained charges or
withdrawals. Other indications of identity theft can be:
• failing to receive bills or other mail signaling an address change by the identity
thief;
• receiving credit cards for which you did not apply;
• denial of credit for no apparent reason; or
• receiving calls from debt collectors or companies about merchandise or services
you didn’t buy.
A Special Word About Social Security Numbers
Very likely, your employer and financial institution will need your SSN for wage and
tax reporting purposes. Other private businesses may ask you for your SSN to do a
credit check, such as when you apply for a car loan. Sometimes, however, they simply
want your SSN for general record keeping. If someone asks for your SSN, ask the
following questions:
• Why do you need it?
• How will it be used?
• How do you protect it from being stolen?
• What will happen if I don’t give it to you?
If you don’t provide your SSN, some businesses may not provide you with the service
or benefit you want. Getting satisfactory answers to your questions will help you to
decide whether you want to share your SSN with the business.
Safeguard your Social Security number. Never carry your card with you, or any other
card that may have your number, like a health insurance card or school issued ID.
Don’t put your number on your checks, your SSN is the primary target for identity
thieves because it gives them access to your credit report and bank accounts. There are
very few entities that can actually demand your SSN n the Department of Motor
Vehicles, for example. Also, SSNs are required for transactions involving taxes, so
that means banks, brokerages, employers, and the like also have a legitimate need for
your SSN. If your Social Security number has been used illegally, contact the Social
Security Fraud Hotline at 1-800-269-0271.
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Are There Any Other Steps I Can Take?
If an identity thief is opening new credit accounts in your name, these accounts are
likely to show up on your credit report. You can find out by ordering a copy of your
credit report from any of three major credit bureaus. If you find inaccurate
information, check your reports from the other two credit bureaus. Of course, some
inaccuracies on your credit reports may be because of computer, clerical, or other
errors and may not be a result of identity theft. Note: If your personal information has
been lost or stolen, you may want to check all of your reports more frequently for the
first year. Federal law allows credit bureaus to charge you up to $9 for a copy of your
credit report. Some states may allow a free report or reduced rates.
Managing Your Personal Information
So how can a responsible consumer minimize the risk of identity theft, as well as the
potential for damage? When it involves your personal information, exercise caution
and prudence.
Do It Now
Place passwords on your credit card, bank and phone accounts. Avoid using easily
available information like your mother’s maiden name, your birth date, the last four
digits of your SSN or your phone number, or a series of consecutive numbers. When
you’re asked for your mother’s maiden name on an application for a new account, try
using a password instead.
Secure personal information in your home, especially if you have roommates, employ
outside help, or are having service work done in your home.
Ask about information security procedures in your workplace. Find out who has
access to your personal information and verify that your records are kept in a secure
location. Ask about the disposal procedures for those records as well.
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Everyday Diligence
Don’t give out personal information on the phone, through the mail, or over the
Internet unless you’ve initiated the contact or are sure you know who you’re dealing
with. Identity thieves can be skilled liars, and may pose as representatives of banks,
Internet service providers (ISPs), or even government agencies to get you to reveal
identifying information. Before you divulge any personal information, confirm that
you’re dealing with a legitimate representative of a legitimate organization. Double
check by calling customer service using the number on your account statement or in
the telephone book.
Guard your mail and trash from theft. Deposit outgoing mail in post office collection
boxes or at your local post office instead of an unsecured mailbox. Remove mail from
your mailbox promptly. If you’re planning to be away from home and can’t pick up
your mail, call the U.S. Postal Service at 1-800-275-8777 to ask for a vacation hold.
To thwart a thief who may pick through your trash or recycling bins, tear or shred
your charge receipts, copies of credit applications or offers, insurance forms,
physician statements, checks and bank statements, and expired charge cards.
Before revealing any identifying information (for example, on an application), ask
how it will be used and secured, and whether it will be shared with others. Find out if
you have a say about the use of your information. For example, can you choose to
have it kept confidential?
Keep your Social Security card in a secure place and give your SSN only when
absolutely necessary. Ask to use other types of identifiers when possible. If your state
uses your SSN as your driver’s license number, ask to substitute another number.
Limit the identification information and the number of credit and debit cards that you
carry to what you’ll actually need. Keep your purse or wallet in a safe place at work.
Take your name off marketers' hit lists. In addition to the national Do Not Call
Registry (1-888-382-1222 or https://www.donotcall.gov), you also can reduce credit
card solicitations for five years by contacting an opt-out service run by the three major
credit bureaus: (888) 5-OPT OUT or https://www.optoutprescreen.com. You’ll need
to provide your Social Security number as an identifier.
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Consider Your Computer
Your computer can be a goldmine of personal information to an identity thief. Here’s
how you can safeguard your computer and the personal information it stores:
• Update your virus protection software regularly. Computer viruses can have
damaging effects, including introducing program code that causes your
computer to send out files or other stored information. Look for security repairs
and patches you can download from your operating system’s Web site.
• Don’t download files from strangers or click on hyperlinks from people you
don’t know. Opening a file could expose your system to a computer virus or a
program that could hijack your modem.
• Use a firewall, especially if you have a high-speed or “always on” connection to
the Internet. The firewall allows you to limit uninvited access to your computer.
Without a firewall, hackers can take over your computer and access sensitive
information.
• Use a secure browser — software that encrypts or scrambles information you
send over the Internet — to guard the safety of your online transactions. When
you’re submitting information, look for the “lock” icon on the status bar. It’s a
symbol that your information is secure during transmission.
• Try not to store financial information on your laptop unless absolutely
necessary. If you do, use a “strong” password — that is, a combination of letters
(upper and lower case), numbers, and symbols.
• Avoid using an automatic log-in feature that saves your user name and
password; and always log off when you’re finished. If your laptop gets stolen,
the thief will have a hard time accessing sensitive information.
• Delete any personal information stored on your computer before you dispose of
it. Use a “wipe” utility program, which overwrites the entire hard drive and
makes the files unrecoverable.
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If Your Identity’s Been Stolen
Even if you’ve been very careful about keeping your personal information to yourself,
an identity thief can strike. If you suspect that your personal information has been
used to commit fraud or theft, take the following four steps right away. Remember to
follow up all calls in writing; send your letter by certified mail, return receipt
requested, so you can document what the company received and when; and keep
copies for your files.
Place a fraud alert on your credit reports and review your credit reports.
Call the toll-free fraud number of anyone of the three major credit bureaus to place a
fraud alert on your credit report.This can help prevent an identity thief
from opening additional accounts in your name. As soon as the credit bureau confirms
your fraud alert, the other two credit bureaus will automatically be notified to place
fraud alerts on your credit report, and all three reports will be sent to you free of
charge.
Equifax — To report fraud, call:
1-800-525-6285, and write: P.O. Box 740241, Atlanta, GA 30374-0241
Experian — To report fraud, call:
1-888-EXPERIAN (397-3742), and write: P.O. Box 9532, Allen, TX 75013
TransUnion — To report fraud, call:
1-800-680-7289, and write: Fraud Victim Assistance Division, P.O. Box 6790,
Fullerton, CA 92834-6790
Once you receive your reports, review them carefully. Look for inquiries you didn’t
initiate, accounts you didn’t open, and unexplained debts on your true accounts. You
also should check that information such as your SSN, address(es), name or initial, and
employers are correct. Inaccuracies in this information also may be due to
typographical errors. Nevertheless, whether the inaccuracies are due to fraud or error,
you should notify the credit bureau as soon as possible by telephone and in writing.
You should continue to check your reports periodically, especially in the first year
after you’ve discovered the theft, to make sure no new fraudulent activity has
occurred. The automated “one-call” fraud alert process only works for the initial
placement of your fraud alert. Orders for additional credit reports or renewals of your
fraud alerts must be made separately at each of the three major credit bureaus.
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Close any accounts that have been tampered with or opened fraudulently.
Credit Accounts
Credit accounts include all accounts with banks, credit card companies and other
lenders, and phone companies, utilities, ISPs, and other service
providers.
If you’re closing existing accounts and opening new ones, use new Personal
Identification Numbers (PINs) and passwords.
If there are fraudulent charges or debits, ask the company about the following forms
for disputing those transactions:
• For new unauthorized accounts, ask if the company accepts the ID Theft
Affidavit (available at www.ftc.gov/bcp/conline/pubs/credit/affidavit.pdf). If
they don’t, ask the representative to send you the company’s fraud dispute
forms.
• For your existing accounts, ask the representative to send you the company’s
fraud dispute forms.
• If your ATM card has been lost, stolen or otherwise compromised, cancel the
card as soon as you can. Get a new card with a new PIN.
Checks
If your checks have been stolen or misused, close the account and ask your bank to
notify the appropriate check verification service. While no federal law limits your
losses if someone steals your checks and forges your signature, state laws may protect
you. Most states hold the bank responsible for losses from a forged check, but they
also require you to take reasonable care of your account. For example, you may be
held responsible for the forgery if you fail to notify the bank in a timely way that a
check was lost or stolen. Contact your state banking or consumer protection agency
for more information.
You also should contact these major check verification companies. Ask that retailers
who use their databases not accept your checks.
TeleCheck — 1-800-710-9898 or 927-0188
Certegy, Inc. — 1-800-437-5120
International Check Services — 1-800-631-9656
Call SCAN (1-800-262-7771) to find out if the identity thief has been passing bad
checks in your name.
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File a report with your local police or the police in the community where the
identity theft took place.
Keep a copy of the report. You may need it to validate your claims to creditors. If you
can’t get a copy, at least get the report number.
File a complaint with the FTC.
By sharing your identity theft complaint with the FTC, you will provide important
information that can help law enforcement officials track down identity thieves and
stop them. The FTC also can refer victim complaints to other appropriate government
agencies and companies for further action. The FTC enters the information you
provide into our secure database.
To file a complaint or to learn more about the FTC’s Privacy Policy, visit
www.consumer.gov/idtheft. If you don’t have access to the Internet, you can call the
FTC’s Identity Theft Hotline: toll-free 1-877-IDTHEFT (438-4338); TDD: 202-3262502; or write: Identity Theft Clearinghouse, Federal Trade Commission, 600
Pennsylvania Avenue, NW, Washington, DC 20580.
The FTC works for the consumer to prevent fraudulent, deceptive and unfair business
practices in the marketplace and to provide information to help consumers spot, stop,
and avoid them. To file a complaint or to get free information on consumer issues, visit
www.ftc.gov or call toll-free, 1-877-FTC-HELP (1-877-382-4357).
Stanford University Department of Public Safety
711 Serra St.
Stanford, Ca 94305
(650) 723-9633
http://police.stanford.edu
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