lpv37624
Technical Reference and
Troubleshooting Guide
HP x2000 Workstation
Manufacturing Part Number: A7218-IE002
Edition E0501
© Copyright 2001 Hewlett-Packard Company.
Legal Notices
The information contained in this document is subject to change
without notice.
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material, including, but not limited to, the implied warranties of
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Hewlett-Packard shall not be liable for errors contained herein or for
incidental or consequential damages in connection with the furnishing,
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software on equipment that is not furnished by Hewlett-Packard.
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registered trademarks or trademarks of nVIDIA Corporation.
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HEWLETT-PACKARD COMPANY
3000 Hanover Street
Palo Alto, California 94304 U.S.A.
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The manual printing date and part number indicate its current edition.
The printing date will change when a new edition is printed. Minor
changes may be made at reprint without changing the printing date. The
manual part number will change when extensive changes are made.
2
Manual updates may be issued between editions to correct errors or
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First Edition: May 2001
Printing Division:
Hewlett-Packard Co.
Technical Computer Division
3404 E. Harmony Rd.
Fort Collins, CO 80525
Printed in the U.S.A.
3
4
Contents
1. System Overview
Workstation Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Internal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Specifications and Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Physical Characteristics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Power Consumption and Cooling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Power Saving and Ergonometry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Power Saving and Ergonometry for APM Systems . . . . . . . . . . . . . . .29
Power Saving Modes and Resume Events
for ACPI Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Power-On from Space-Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Soft Power Down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Access HP World Wide Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Where to Find the Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
2. System Board
System Board Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Architectural View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Accessory Board Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Accelerated Graphics Port Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Peripheral Component Interconnect Slots . . . . . . . . . . . . . . . . . . . . . .41
System Board Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Chipset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
5
Contents
Memory Controller Hub (82850) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
MCH Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accelerated Graphics Port (AGP) Bus Interface . . . . . . . . . . . . . . . . .
Hub Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
RDRAM Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
RDRAM Thermal Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dual Rambus Bus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
RIMM Memory Slots. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
45
48
48
49
49
49
50
50
The Input/Output Controller Hub 2 (82801BA) . . . . . . . . . . . . . . . . . . .
ICH2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Crystal CS4299 Integrated PCI Audio. . . . . . . . . . . . . . . . . . . . . . . . .
Devices on the SMBus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Devices on the LPC Bus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The Super I/O Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
53
56
60
61
66
67
FirmWare Hub (82802AB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
System Bus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Intel Pentium IV Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Cache Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Assigned Device Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
I/O Controller Hub Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PCI 64-bit Hub Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Interrupt Controllers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PCI IRQ Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
74
74
74
74
76
3. HP BIOS
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the HP Setup Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Main Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Advanced Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Processors, Memory, and Cache . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6
78
79
79
79
80
Contents
Floppy Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
IDE Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
IDE Primary Master Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Integrated USB Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Integrated I/O Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Integrated Audio Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
AGP Configuration (Video) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
PCI Device, Slot #1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Security Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Hardware Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Boot Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Power Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Updating the System BIOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Restoring BIOS Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
If You Forgot the Administrator Password. . . . . . . . . . . . . . . . . . . . . . . .88
Clearing the CMOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Recovering the BIOS (Crisis Mode) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
BIOS Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
System Memory Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
HP I/O Port Map (I/O Addresses Used by the System) . . . . . . . . . . . .92
DMA Channel Controllers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
4. Tests and Error Messages
MaxiLife Test Sequence and Error Messages . . . . . . . . . . . . . . . . . . . . .98
Basic Preboot Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
Preboot Diagnostics Error Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
POST Sequence and POST Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Operating System Boot Phase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
Run-Time Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
7
Contents
Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Boot Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Boot Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
104
104
104
105
Order in Which POSTs Occur . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Error Message Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
5. Hardware Components
Graphics Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Matrox Millennium G450 Graphics Card . . . . . . . . . . . . . . . . . . . . .
3D Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Available Video Resolutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
nVIDIA Quadro2 MXR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3D Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
nVIDIA Quadro Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FIREGL2 and FIREGL4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
120
120
121
122
123
124
124
125
126
Network Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HP 10/100 TX PCI LAN Interface . . . . . . . . . . . . . . . . . . . . . . . . . . .
HP 10/100 TX PCI LAN Interface Features . . . . . . . . . . . . . . . . . . .
HP 10/100 TX PCI LAN Interface LED Descriptions . . . . . . . . . . . .
Supported LAN Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
128
128
129
130
130
SCSI Adapter Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adaptec 29160 SCSI PCI Adapter Card . . . . . . . . . . . . . . . . . . . . . .
SCSI Cable Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Additional SCSI Card Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
132
132
133
135
Mass Storage Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Flexible Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Hard Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
8
Contents
CD-ROM Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Connectors and Sockets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
IDE Drive Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Battery Pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Additional SCSI LED Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
Power Supply Connector (20-pin) and Aux Power Connector . . . . . .142
Wake On LAN Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
Rear Fan Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
PCI Fan Connector (MT only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
Internal Audio Connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
Status Panel and Intrusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
Hard Disk Drive Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
VGA DB15 Connector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
LCD Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
The Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146
Keyboard and Mouse Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . .147
USB Stacked Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147
Serial Port Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148
25-pin Parallel Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149
MIDI/Joystick Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
External Audio Jacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
6. Installing and Replacing Hardware Parts
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152
Removing and Replacing the Cover and Front Bezel . . . . . . . . . . . . . .153
Removing the Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154
Removing the Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155
Replacing the Cover and Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . .155
Removing, Replacing and Upgrading Memory . . . . . . . . . . . . . . . . . . .157
Removing and Replacing a Memory Module. . . . . . . . . . . . . . . . . . . .158
9
Contents
Installing or Replacing an Accessory Card . . . . . . . . . . . . . . . . . . . . . . 159
Mass Storage and Optical Device Overview . . . . . . . . . . . . . . . . . . . . .
Identifying Cables and Connectors (all models) . . . . . . . . . . . . . . . .
Installing IDE Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Verifying Your IDE Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing SCSI Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Before Installing a SCSI Hard Disk . . . . . . . . . . . . . . . . . . . . . . . . .
Verifying Your SCSI Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Additional Guide Rails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
162
162
163
164
164
165
166
167
Removing and Replacing a Hard Disk Drive . . . . . . . . . . . . . . . . . . . . 168
Removing the Old Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Installing the New Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Installing a Second Hard Disk Drive in an Internal Shelf . . . . . . . . . 170
Installing a Second Hard Disk Drive in an Internal Shelf . . . . . . . . . 171
Installing a Device in a Front Access Bay . . . . . . . . . . . . . . . . . . . . . . 172
Completing Mass Storage Device Installation . . . . . . . . . . . . . . . . . . . 174
IDE Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
SCSI Drive on SCSI Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Replacing the CD-ROM Drive (or DVD-Drive) . . . . . . . . . . . . . . . . . . . 175
Removing the Old Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Installing the New Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Replacing the Floppy Disk Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Removing the Floppy Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Installing the Floppy Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Replacing the Power Supply Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Removing the Power Supply Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Installing the Power Supply Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Replacing the Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
10
Contents
Removing the Existing Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . .181
Installing the New Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .182
Replacing the System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .184
Removing the System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .184
Installing the New System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . .185
Setting System Board Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187
Replacing the System Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .188
Removing the Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .188
Replacing the Rear Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .189
Replacing the Fan and Speaker Assembly . . . . . . . . . . . . . . . . . . . . . . .190
Removing the Fan and Speaker Assembly . . . . . . . . . . . . . . . . . . . . .190
Replacing the Fan and Speaker Assembly . . . . . . . . . . . . . . . . . . . . .190
Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .191
System Board Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .193
7. Troubleshooting Your x2000 Workstation
Case 1: No Activity At All . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .199
Case 2: Monitor is Blank, MaxiLife is OK . . . . . . . . . . . . . . . . . . . . . . .201
Case 3: Boot Fails, Monitor is Blank,
MaxiLife Displays Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204
Pre-Boot Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204
Pre-Boot Test Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .205
POST Test Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .207
Case 4: Boot Process Fails, Error Message Appears . . . . . . . . . . . . . . .209
Error Message Utility (EMU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .209
Case 5: Screen Goes Blank or Corrupt Image . . . . . . . . . . . . . . . . . . . .211
Use or Configuration Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .213
11
Contents
CMOS Test Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keyboard Test Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Floppy Disk Drive Test Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hard Disk, DVD, CD-RW or CD-ROM Test Error . . . . . . . . . . . . . .
Serial or Parallel Port Test Error . . . . . . . . . . . . . . . . . . . . . . . . . . . .
An Error Message Appears on the MaxiLife LCD During Runtime
You Cannot Turn Off Your Workstation . . . . . . . . . . . . . . . . . . . . . .
You Have Forgotten Your Password . . . . . . . . . . . . . . . . . . . . . . . . . .
Your Workstation Has a Software Problem . . . . . . . . . . . . . . . . . . . .
The Workstation Clock Does Not
Keep Time Correctly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
You Have Problems Using the Euro Symbol . . . . . . . . . . . . . . . . . . .
214
215
216
217
218
219
221
221
222
Troubleshooting BIOS Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Restoring BIOS Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clearing the CMOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recovering the BIOS (Crisis Mode) . . . . . . . . . . . . . . . . . . . . . . . . . .
225
225
225
225
227
223
224
System Board Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Using the HP Setup Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
First, Turn On or Restart Your Workstation . . . . . . . . . . . . . . . . . . 229
To Go to the Setup Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
More Troubleshooting for Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
If the Hard Disk Has a Problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CD-ROM, DVD or CD-RW Drive Does Not Work . . . . . . . . . . . . . . .
CD-ROM, DVD or CD-RW Drive is Idle . . . . . . . . . . . . . . . . . . . . . .
DVD Drive Doesn’t Play DVD Video . . . . . . . . . . . . . . . . . . . . . . . . .
CD-ROM, DVD or CD-RW Door Does Not Open . . . . . . . . . . . . . . . .
230
230
231
231
231
232
Troubleshooting with HP e-DiagTools . . . . . . . . . . . . . . . . . . . . . . . . . 233
Overview of e-DiagTools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Running e-DiagTools from the Utility Partition on your Hard Disk 234
12
Contents
Running e-DiagTools from a CD-ROM . . . . . . . . . . . . . . . . . . . . . . . .235
HP e-DiagTools Hardware Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . .236
For More Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .237
Recovering Hard Disk Drive Contents . . . . . . . . . . . . . . . . . . . . . . . . . .238
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .238
General Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .238
Recovery Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .239
Recovering Preloaded Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .242
Changing the Hard Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .243
Other Sources of Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .244
Online Support for Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . .244
Documentation Set Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .244
Hewlett-Packard Support and Information Services. . . . . . . . . . . . . . .245
Collecting Information Before Contacting HP Support . . . . . . . . . . .245
13
Contents
14
1
System Overview
This chapter provides detailed system specifications for the HP x2000
Workstation:
• Introduces the system’s internal and external features
Chapter 1
15
System Overview
Workstation Description
• Lists the system’s specifications and characteristic data
• Provides a summary of the available documentation
Workstation Description
The HP x2000 Workstation is based on the ATX form factor. The
following table provides an overview of the system.
Feature
Description
System Board
Dimensions: 12 in. X 9.6 in. in an Extended-ATX (E-ATX) package
Processor
Intel Pentium 4 processor
Socket 423
Cache Memory
(integrated in processor
package)
• Level 1: 16KB code, 16KB data
Internal Processor
Clock Speed
1.4GHz, 1.5GHz, 1.7 GHz and higher speeds with a quad-pumped
100MHz Front Side Bus
Chipset
Intel I850 chipset, including Memory Controller Hub (MCH) Host Bridge,
Input/Output Controller Hub (ICH) for I/O subsystem
Super I/O Chip
NS 87364
Basic I/O System
(BIOS)
Based on Phoenix core, including:
Firmware - BIOS
Flash EEPROM: Intel’s firmware hub concept
HP MaxiLife Utility
Hardware-monitoring utility that monitors system components via the
SMBus and an LCD status panel
Operating System
All models come preloaded with Windows 2000
• Level 2: 256KB
• 4 megabits of flash memory
• Support for PCI 2.2 specification
• Support for RIMM memory modules
16
Chapter 1
System Overview
Workstation Description
Feature
Description
Main Memory
Two pairs of RIMM sockets, supporting two or four PC800 RDRAM
memory modules
Each pair of memory sockets must contain identical memory modules
(identical in size, speed, and type). That is, sockets A1 and B1 must
contain identical modules, and sockets A2 and B2 must contain identical
modules (or continuity modules).
If only two RDRAM modules are installed, use the sockets marked A1 and
B1. The other two sockets (A2 and B2) must contain continuity modules.
Models are supplied with non-ECC RDRAM modules.
Both ECC and non-ECC modules are available.
The HP PC Accessories Web site, at
www.hp.com/desktops/products/accessories, lists up-to-date memory
upgrades.
Mass Storage
Seven shelves, supporting:
• Two front-access, third-height 3 1/2-inch drives (one for the floppy disk
drive and one free) (1-inch height)
• Three front-access, half-height, 5 1/4-inch drives (1-inch height); you
can use an adapter tray (available as an accessory) to install two 3
1/2-inch hard disk drives in one of the 5 1/4-inch shelves.
• Two internal 3 1/2-inch hard disk drives (1-inch height)
SCSI Controller
Adaptec Ultra 160 SCSI PCI card (optional).
IDE Controller
All models include an integrated Ultra ATA-100 controller that supports
as many as four IDE devices.
Graphics Controllers
• nVIDIA Quadro2 MXR with TwinView or nVIDIA Quadro Pro
• Matrox Millennium G450-Dual monitor AGP graphics controller with
16MB SGRAM graphics memory (maximum configuration)
• ATI FireGL2 or GL4 3D Graphics Card
Chapter 1
17
System Overview
Workstation Description
Feature
Description
Accessory Card Slots
One AGP Pro Universal 4X 32-bit slot supporting:
• 1.5V AGP cards (≤25W)
• 1.5V AGP Pro Cards (≤50W)
The system doesn’t support high-power (i.e., greater than 50W) AGP Pro
and 3.3V AGP cards.
Five 32-bit 33MHz Peripheral Component Interconnect (PCI) slots,
supporting all bridges and multifunction PCI devices. All five PCI slots
comply with PCI Specification 2.2.
• PCI slot 5 contains a LAN interface board.
• PCI slot 4 is for a SCSI interface board (some models only).
LAN Card
All models come with an HP 10/100BT PCI Ethernet Adapter LAN card
installed in PCI slot 5, supporting Wake-On LAN (WOL) and PCI
Specification 2.2.
CD-ROM Drive
Models include either an IDE 48X CD-ROM, CD-RW drive, or DVD drive.
Audio
CrystalClear CS4299 Audio Codec 97 version 2.1 is integrated on the
system board.
System Board
Connectors
•
•
•
•
•
•
•
•
•
•
•
•
•
•
18
One flexible disk drive connector
Two ATA-100 IDE connectors (for as many as four IDE devices)
One CD-IN audio connector
Internal speaker connector
WOL connector
Battery socket
Status panel connector
Main power supply connector and ATX 12V power connector
Auxiliary power connector (MT models only)
Main chassis fan connector
Processor fan connector
PCI card fan connector
Chassis intrusion connector
Thermal sensor connector
Chapter 1
System Overview
Workstation Description
Feature
Description
Rear Connectors
(color coded)
• Keyboard/Mouse
— HP enhanced keyboard with mini-DIN connector
— HP enhanced scrolling mouse with mini-DIN connector
• 25-pin parallel
— Mode: Centronics or bidirectional modes (ECP/EPP)
— Parallel port: 1 (378h, IRQ 7), 2 (278h, IRQ 5), or Off
• 9-pin serial (two, buffered)
— Standard: Two UART 16550 buffered serial ports
(both RS-232-C).
— Serial Ports A and B: 2F8h (IRQ 3), 2E8h (IRQ 3),
3F8h (IRQ 4), 3E8h (IRQ 4), or Off
(if one port uses 2xxh, the other port must use 3xxh).
• Dual USB connectors
• Audio
— LINE IN jack (3.5mm)
— LINE OUT jack (3.5mm)
— MIC IN jack (3.5mm)
Chapter 1
19
System Overview
Packaging
Packaging
Figure 1-1 and Figure 1-2 show the front and rear views of the HP x2000
Workstation.
Figure 1-1
Front and Side Views
Power Supply
Main Fan
Spare mounting rails:
- Wide green rails for
5.25-inch devices (for
example, Zip drive)
- Narrow green rails for
3.5-inch devices
- Blue rails for 3.5-inch
hard disk drives
Secondary Hard Disk
Drive Shelf
Primary Hard Disk
Drive Shelf
20
Front access
shelves:
- three 5 1/4-inch
drive shelves (can
be used for optical
drives or a 3
1/2-inch tray kit–
available as
accessory)
- two 3 1/2-inch
shelves, including
a 1.44MB floppy
disk drive
MaxiLife
Status Panel
Chapter 1
System Overview
Internal Features
Figure 1-2
Rear View
Keyboard
connector
Serial port A
HP Master
Key Lock
Mouse
connector
Serial port B
Line Out (headphone) connector
Line In connector
Microphone connector
Dual USB connectors
Parallel port
Display connector
Internal Features
The core architecture of the HP x2000 Workstation consists of:
• Memory Controller Hub (MCH)
• Input/Output Controller Hub (ICH)
• Host bus
The HP x2000 Workstation supports a Pentium 4 processor. For
information about this processor, see page 72.
For information about...
Refer to...
System board components
Chapter 2
Chapter 1
21
System Overview
Internal Features
For information about...
Refer to...
HP BIOS routines
Chapter 3
Tests and error messages including Power On Self Test
(POST) routines
Chapter 4
Graphics, network and SCSI devices, and mass storage
devices
Chapter 5
Accessories Installation and Parts Replacement
Chapter 6
Use or configuration problems
Chapter 7
Troubleshooting and Recovery
Chapter 7
Contacting support
Chapter 7
22
Chapter 1
System Overview
Front Panel
Front Panel
The HP x2000 Workstation’s front panel has the following features:
• Liquid Crystal Display (LCD). For information about LCD error
messages and available menus, see page 97.
• On/Off LED. The LED displays four states:
— Blank: Indicates that the computer is turned off.
— Green: Indicates that the computer is turned on and running
correctly.
— Red (fixed or flashing): Indicates a preboot or a POST error that is
preventing the system from booting.
— Amber: Displayed during system reset, system lock.
• Hard disk drive activity LED. Activated during POST and during
hard disk drive access.
Figure 1-3
Front Panel
LCD Control
Buttons
Power On/Off
Button
Reset
Button
Hard Disk
Activity Light
Chapter 1
23
System Overview
Specifications and Characteristics
Specifications and Characteristics
Physical Characteristics
System Processing Unit
Weight: (Standard
configuration as shipped,
excluding keyboard and
display)
14.4 kilograms (31.68 pounds)
Dimensions
47.0cm max. (D) X 21.0cm (W) X 49.0cm (H)
(18.50 inches X 8.26 inches X 19.29 inches)
Footprint
0.09 square meters (1.06 square feet)
Electrical Specifications
Parameter
Input voltage
Total Rating
Peak
(15
secs.)
Maximum
per PCI
Slots
32-bit
33MHz
Maximum for AGP Slota
Standard
Connecto
r
Extensio
n
Total
100-127
V VAC
200-250
V VAC
—
—
—
—
—
Input current
(max)
5.5 A
2.5 A
—
—
—
—
—
Input frequency
50 to 60 Hz
—
—
—
—
—
Available power
492 W
—
100W for PCI slots and AGP Pro slot
Max current at
+12 V
15 A
15 A
0.5 A
1A
4.2 A
5.2 A
Max current at
-12 V
0.8 A
—
0.1 A
—
—
—
Max current at
+3.3V
28 A
—
7.6 A
6A
7.6 A
13.6
A
Vddqb
—
—
—
2A
Max current at
+5V
30 A
—
5A
2A
(Switch select)
24
Chapter 1
System Overview
Specifications and Characteristics
Parameter
Total Rating
Peak
(15
secs.)
Maximum
per PCI
Slots
32-bit
33MHz
Maximum for AGP Slota
Standard
Connecto
r
Extensio
n
Total
—
—
—
Max current at
-5V
0.0 A
—
—
Max current at
+5V stdby
combined with
3.3V stdby
2A
—
1.875 A total on 3.3V stdby
a. The system can draw a maximum of 50W from the AGP Pro slot. The standard part of the
AGP Pro connector supplies 25W (max.), plus 25W from the connector extension (25W +
25W = 50W). For information about the AGP Pro Universal slot, see page 39.
b. Only for I/O buffers.
If an overload triggers the power supply’s overload protection, all power
is immediately cut. To reset the power supply unit:
1. Disconnect the power cord.
2. Determine what caused the overload, and fix the problem.
3. Reconnect the power cord, and reboot the workstation.
If an overload occurs twice, then there is an undetected short circuit
somewhere.
When you use the front panel's power button to turn off the workstation,
power consumption falls below the low power consumption (refer to the
table on page 25), but doesn't reach zero. This on/off feature extends the
power supply's lifetime. To reach zero power consumption in “off ” mode,
either unplug the workstation or use a power block with a switch.
Power Consumption and Cooling
The power consumption and acoustics listed in the following table are
valid for a standard configuration as shipped (one processor, 256MB of
memory, 492 W power supply, one hard disk drive, graphics card, LAN
card).
Chapter 1
25
System Overview
Specifications and Characteristics
All information in this section is based on primary power consumptions.
Power consumption (approximate
values)
• Typical operating mode
• Suspend mode (Windows 2000
230V/50Hz and 115V/60Hz
70W - 238.8Btu/ha
<4W - 13.6Btu/h
models only)
a. 1W = 3.4121Btu/h
Additional Component
• Processor
50W - 170.6Btu/h
• SCSI hard disk drive with I/O
23W - 78.4Btu/h
access
• SCSI hard disk without I/O
16W - 54.5Btu/h
access (idle)
• PCI card
26
10W to - 64.1Btu/h to
36W 122.8Btu/h
Chapter 1
System Overview
Specifications and Characteristics
Environmental Specifications
Environmental Specifications (System Processing Unit with Hard Disk)
Operating Temperature
+10 ˚C to +35 ˚C (+40 ˚F to +95 ˚F).
Storage Temperature
-40 ˚C to +70˚C (-40 ˚F to +158 ˚F).
Over-Temperature Shutdown
+50˚C (+122˚F)
Operating Humidity
15% to 80% (relative).a
Storage Humidity
8% to 85% (relative).1
Acoustic noise emission (as defined in ISO
7779):
Sound Power
Sound Pressure
LwA <= 40.5dB
LpA <= 25.7dB
• Operating with hard disk access
LwA <= 41.4dB
LpA <= 26.5dB
• Operating with floppy disk access
LwA <= 43.2dB
LpA <= 30.0dB
Operating Altitude
10,000ft (3100m) max
Storage Altitude
15,000ft (4600m) max
• Operating
a. noncondensing conditions.
Operating temperature and humidity ranges may vary depending on the
installed mass storage devices. High humidity levels can cause improper
disk operation. Low humidity levels can aggravate static electricity
problems and cause excessive wear of the disk surface.
Chapter 1
27
System Overview
Power Saving and Ergonometry
Power Saving and Ergonometry
Depending on the operating system, the following power-management
types are available:
• No sleeping state: Windows NT 4.0 (Full On and Off).
• ACPI: Windows 2000 (Full On, Standby, Hibernate, Off).
Windows 2000
Full On
A
P
M
Suspend
Supported
Not Supported
by Windows 2000
Off
A
C
P
I
28
Windows NT 4.0
Not Supported by
Windows NT 4.0
Supported
Standby (S1
or S3)
Supported
(implemented as
S3, Suspend to
RAM)
Hibernate
(S4)
Supported
Off (S5)
Supported
APM
only
Operating
System
Chapter 1
System Overview
Power Saving and Ergonometry
Power Saving and Ergonometry for APM Systems
Full On
Suspenda
Off
Processor
Normal speed
Halted
Halted
Display
On
Blanked, <5W (typ)
Blanked, <5W (typ)
Hard disk
drive
Normal speed
Halted
Halted
Power
consumption
Supports up to
320W
<40W (230V, 50Hz)
<21W (115V, 60Hz)
(plugged in but turned
off)
<5W (average)
Resume
events
Keyboard, network
(RWU), modem, USB
Space bar or power
button, RPO
Resume delay
A few seconds
Boot delay
a. Not supported by Windows NT 4.0.
Chapter 1
29
System Overview
Power Saving and Ergonometry
Power Saving Modes and Resume Events
for ACPI Systems
Full On
(S0)
Suspend (S1)
Suspend to
RAM (S3)
Suspend to
Disk (S4)
Off (S5)
Processor
Normal
speed
Halted
Off
Off
Off
Display
On
Blanked
Off
Off
Off
Hard Disk
Drive
Normal
speed
Halted
Off
Off
Off
Active Power
Planes
VCC
VCCAux
VCC
VCCAux
Memory
VCCAux
VCCAux
VCCAux
Power
Consumption
Supports
up to 492
W
<40W
<10W
<10W
<10W
Resume Events
Power button,
LAN,
Modem,
USB,
Scheduler,
HP Start Key
Power button,
LAN,
Modem,
Scheduler,
HP Start Key
Power button,
LAN,
Modem,
Scheduler,
HP Start Key
Power
button,
HP Start
Key
Resume Delay
Instantaneous
Instantaneous
BIOS boot
delay
Regular
boot delay
30
Chapter 1
System Overview
Power Saving and Ergonometry
Power-On from Space-Bar
The ability to power-on from the space-bar is enabled if:
• the computer is connected to a Power-On keyboard (recognizable by a
Power-On icon on the space bar).
• the function hasn’t been disabled by setting switch 6 to off on the
system board switches.
Soft Power Down
When you shut down the operating system, the environment is cleared,
and the computer is powered off. The Soft Power Down utility is
available with Windows NT.
Chapter 1
31
System Overview
Documentation
Documentation
The following table lists the documentation available for the HP x2000
Workstation. Only selected publications are in hard-copy format. Most
are available as PDF files from the HP Web site.
Title
Available at
HP Web site
Hard-copy?
HP x2000 Getting Started
Guide
PDF file
A7218-90000
HP x2000 Technical
Reference Manual
PDF file
No
HP x2000 Service Handbook
PDF file
No
Access HP World Wide Web Site
Additional online support documentation, BIOS upgrades, and drivers
are available from HP’s Web site at
http://www.hp.com/workstations/support.
After accessing the site, select HP x2000 Workstation.
Where to Find the Information
The table below summarizes information provided in the HP x2000
Workstation documentation set.
Getting
Started
Guide
Technical
Reference/Trouble
shooting Guidea
Service
Handbook
Introducing the Workstation
Product features
Minimal
Key features.
Product model
numbers
Environmental
Exploded view.
Parts list.
Product range.
Complete listing.
32
Setting up
the PC.
Working in
Comfort.
Chapter 1
System Overview
Documentation
Getting
Started
Guide
Technical
Reference/Trouble
shooting Guidea
Safety warnings
Safety.
Finding on-line
information
Technical
information
Formal
documents
HP Web sites.
Electrical,
multimedia, safety,
unpacking,
removing, and
replacing cover.
HP Web sites.
Basic details.
Advanced.
Certificate of
Conformity.
Software
License
agreement.
Using the Workstation
Connecting
Rear panel
devices and
connectors,
turning on
starting and
stopping.
BIOS
Basic details.
Fields and their
Basic details.
options within
Viewing
Setup
Setup screen,
using,
passwords
Power
management,
Software and
drivers.
Upgrading the Workstation
Opening the PC
Supported
accessories
Installing
accessories
Service
Handbook
Advanced.
Complete list.
Manageability
Chapter 1
Full description.
Full description
Full PN details
Processor(s),
memory, accessory
boards, mass storage
devices., fans, power
supply, system
board, battery
33
System Overview
Documentation
Getting
Started
Guide
Configuring
devices
System board
Repairing the Workstation
Troubleshooting
Basic.
Power-On
Self-Test routines
(POST)
Diagnostic utility
e-DiagTools,
CD-ROM
recovery.
Peripheral Devices
Audio Accessories
LAN Accessories
Technical
Reference/Trouble
shooting Guidea
Service
Handbook
Installing devices.
Installing and
removing,
connectors and
switch settings.
Chip-set details.
Jumpers,
switches and
connectors.
Advanced. MaxiLife,
hardware diagnoses
and suggested
solutions.
Error codes,
messages,
EMU and
suggestions for
corrective action.
Order of tests.
HP e-DiagTools,
CD-ROM recovery
Technical Details.
Service notes.
Refer to online
version of Audio
User’s Guide for
information about
setting up and
configuring audio
accessories.
Refer to online
version (preloaded
on hard disk) of LAN
Administrator’s
Guide for
information on
setting up and
configuring LAN
cards and systems.
a. For address, “Access HP World Wide Web Site” on page 32.
34
Chapter 1
2
System Board
Chapter 2
35
System Board
System Board Description
System Board Description
This chapter describes the components of the system board including:
• Memory Controller Hub (MCH)
• Input/Output Controller Hub (ICH2)
• FirmWare Hub (FWH)
• System Bus
Figure 2-1 shows the HP x2000 Workstation system board in detail.
Figure 2-1
HP x2000 System Board
cm es
.4 ch
24 6 in
9.
cm
.5 ches
0
3 in
12
Figure 2-2 shows where the different chips and connectors reside on the
system board.
36
Chapter 2
System Board
System Board Description
System Board Chips and Connectors
Main chassis fan
Main
power
A2
A1
Auxiliary power
(MT models only)
MCH
Chassis intrusion
AGP slot
ICH2
Battery socket
Thermal sensor
ATX12V
power
Secondary IDE
CD-ROM
audio in
Floppy
Processor
fan
Pentium IV
processor
(socket 423)
Primary IDE
Memory slots
B2
B2
B1
PCI slots
Figure 2-2
System board
switches
HP MaxiLife
Internal speaker
Wake On LAN
PCI card fan
Status panel
Chapter 2
37
System Board
System Board Description
Architectural View
Intel Pentium IV
processor
Socket 423
Address (36)
Control
Data (64)
1.5V
AGP
PRO
Connector
AGP 4x Bus
(133MHz
(1GB/sec data
transfer rate)
100 MHz two-way
System Bus (Data
Bus runs at 4 x
100 MHz, 3.2 GB/s
transfer rate)
850
Memory
Controller Hub
(MCH)
82850
Dual Rambus Channel
3.2GB/s at
400MHz data
transfer rate
Four onboard
RIMM sockets
supporting
RDRAM
memory.
HUB LINK 8
(266 MB/s
data transfer
rate)
I/O
Controller
Hub
I/O
Controller
(ICH)Hub2
82801AA
2 IDE
connectors
4 USB
connectors
IDE
controller
AC’97
audio
controller
4 x USB
controller
USB
PCI bridge
LPC
bridge
PCI Bus (32-bit, 33 MHz)
133 MB/s data transfer
Slot 1 Slot 2-
SM Bus
controller
Slot 3 Super
I/O
Parallel
and serial
ports
LPC / FWH Link
Slot 4 FirmWare
Hub (FWH)
82802AA
Serial
EEPROM
38
Slot 5 -
SMBus
PS2
Keyboard,
PS2 mouse,
and floppy
ATA/100 2
channels
MaxiLife
monitoring chip
Fans
LCD
status
panel
Chapter 2
System Board
Accessory Board Slots
Accessory Board Slots
Figure 2-3 shows the position of the accessory board slots on the system
board.
Figure 2-3
Accessory Board Slots
One 1.5V AGP slot
PCI Slot 1
PCI Slot 2
Five 32-bit 33
MHz PCI slots
PCI Slot 3
PCI Slot 4
PCI Slot 5
Accelerated Graphics Port Slot
The HP x2000 has one Accelerated Graphics Port (AGP) graphics slot.
Figure 2-4
AGP Slot
The AGP Pro 1.5V slot provides graphics performance for high-end
graphics cards, combining AGP 4X bandwidth (data transfer rates as
fast as 1056MB/sec) with the ability to accept high-end graphics cards
drawing up that draw as much as 110W of power.
Chapter 2
39
System Board
Accessory Board Slots
To accommodate AGP Pro cards, the AGP PRO slot connector is wider
than the standard AGP 4X connector. To meet the increased power
requirements of AGP Pro graphics cards, additional pins are present at
both ends of the connector.
An AGP Pro card may draw power either from the existing part of the
AGP Pro connector, the extended part, or a combination of the two. In all
cases, the maximum power that an AGP Pro card may draw is limited to
110W in the Workstation models. Power on the existing part of the
connector is delivered on 5.0V and 3.3V rails. Power on the extension is
delivered on the 12V and 3.3V rails.
You can use either standard AGP graphics cards or AGP Pro graphics
cards that draw less than 50W of power. (Below 25W, you can use a
standard AGP connector.) Power is provided through 3.3V, 5V, or 12V
power rails.
NOTE
AGP Pro graphics cards that draw more than 50W and AGP 3.3V
graphics cards cannot be used in the Workstation’s AGP slot.
The AGP Pro 1.5V slot is backward compatible with both AGP 1x and 2.x
modes (using 1.5V signalling) and AGP 4x mode (where 1.5V signalling
is necessary).
For information about the AGP interface and bus, see page 49.
40
Chapter 2
System Board
Accessory Board Slots
Peripheral Component Interconnect Slots
The system board contains five 32-bit, 33MHz Component Interconnect
(PCI) connectors.
Figure 2-5
PCI Slots
The PCI slots accept 3.3V and 5V PCI 32-bit 33MHz cards, and
Universal PCI cards (which are 3.3V or 5V compatible). Refer to the
table on page 42 for the different PCI board installations.
The maximum supported power consumption per slot is 25W, either from
the 5V or the 3.3V supply. The power consumption must comply with the
electrical specifications of the PCI 2.2 specification. Total power
consumption for the PCI slots must not exceed 60W.
The power consumption of each PCI board is automatically reported to
the system through the two presence-detect pins on each PCI slot. These
pins code the following cases:
• No accessory board in the PCI slot
• 7W maximum PCI board in the PCI slot
• 15W maximum PCI board in the PCI slot
• 25 maximum PCI board in the PCI slot
Chapter 2
41
System Board
Accessory Board Slots
The following table shows the various PCI board installations for the
different PCI slots:
PCI Card
3.3V and 5V
Universal
(3.3V or 5V compatible)
PCI Slot
32-bit/
33MHz
64-bit/
33MHz
32-bit/
33MHz or
66MHz
64-bit/
33MHz or
66MHz
Slots 1, 2, 3, 4, and 5
5V, 32-bit/33MHz
yes
yesa
yes
yes
yes
yesb
a. You can install a 64-bit card in a 32-bit slot. However, this card will
only operate in 32-bit mode.
b. You can install a 66Mhz card in a 33MHz slot. However, this card will
only operate in 33MHz mode.
The system board and BIOS support the PCI 2.2 specification. This
specification supports PCI-to-PCI bridges and multifunction PCI devices,
and each of the five PCI slots have master capabilities.
The PCI slots are connected to the ICH2 PCI 32-bit 33MHz bus.
42
Chapter 2
System Board
System Board Switches
System Board Switches
There are 10 system board switches used for configuration. You should
not modify the settings of reserved switches 1 - 5; modification of these
switches can lead to system failure.
Switch
Default
Position
Use
1-4
OFF
Reserved. Do not change default settings.
5
ON
Reserved. Do not change default setting.
6
ON
Enables keyboard power-on.
OFF disables this option.
7
OFF
Enables normal modes.
ON enables the BIOS recovery mode at next
boot.
8
OFF
Retains CMOS memory.
ON clears CMOS memory at next boot.
9
OFF
Enables User and System Administrator
passwords.
ON clears the passwords at next boot.
10
OFF
Chassis type
OFF = desktop, ON= minitower
Chapter 2
43
System Board
Chipset
Chipset
The Intel I850 chipset is a high-integration chipset designed for
graphics/multimedia PC platforms and is comprised of the following:
MCH
• The 82850 MCH is a bridge between the:
—
—
—
—
ICH2
System bus
Dual Rambus bus (main memory)
AGP 4x (graphic) bus
Hub link 8-bit
For detailed information about the MCH chip feature, see page 45.
• The 82801BA ICH2 is a bridge between the 32-bit, 33MHz PCI bus
and the SMBus. Additionally, the ICH2 supports the:
—
—
—
—
—
—
—
—
—
—
integrated IDE controller (Ultra ATA/100)
enhanced DMA controller
USB controller
interrupt controller
Low Pin Count (LPC) interface
FWH interface
ACPI Power Management Logic
AC’97 2.1 Compliant Link
Alert-On-LAN (AOL) and Real Time Clock (RTC)
CMOS
For detailed information about the ICH2, see page 53.
• The 82802AB FWH stores system BIOS and SCSI BIOS (i.e., the
nonvolatile memory component). In addition, the FWH contains an
Intel Random Number Generator (RNG). The RNG provides random
numbers to enable fundamental security building blocks for stronger
encryption, digital signing, and security protocols for the
Workstation. For detailed information about the FWH, see page 68.
44
Chapter 2
System Board
Memory Controller Hub (82850)
Memory Controller Hub (82850)
The MCH host bridge/controller is contained in a 615-pin Organic Land
Grid Array (OLGA) package and is the bridge between the system bus,
Dual Rambus bus (main memory), AGP 4x (graphic), and Hub Link 8-bit.
Figure 2-6 shows an example of the system block diagram using the
MCH.
Figure 2-6
System Block Diagram using MCH
Socket 423
Intel Pentium IV
Processor
Address (36)
Control
100MHz two-way system bus
(Data Bus runs at 4 x 100MHz,
3.2GB/s transfer rate)
Data (64)
1.5V
AGP
PRO
connector
AGP 4x Bus
133MHz (1 GB
MB/s data transfer
rate)
I850 Memory
Controller Hub (MCH)
82850
AGP
Interface
Memory
Controller
Dual Rambus
3.2GB/s at 400MHz
data transfer rate
Four onboard
RIMM sockets
supporting
RDRAM memory
HUB LINK 8
(266MB/s data
transfer rate)
I/O Controller
Hub2
The following table shows the features that the MCH host
bridge/controller offers.
Chapter 2
45
System Board
Memory Controller Hub (82850)
Feature
Feature
• Processor/system bus:
• Accelerated Graphics Port (AGP) interface:
— Supports Pentium IV processor at
100MHz system bus frequency (400MHz
data bus)
— Single 1.5V AGP Pro connector
— AGP 2.0 compliant, including AGP 4x
data transfers and 2x/4x Fast Write
protocol
— Provides an eight-deep In-Order Queue
that supports as many as eight
outstanding transaction requests on the
system bus
— Desktop optimized AGTL+ bus driver
technology with integrated AGTL +
termination resistors
— AGP 1.5V connector support with 1.5V
signalling only
— AGP PIPE# or SBA initiated accesses to
DRAM is not snooped
— AGP FRAME initiated accesses to DRAM
are snooped
(snooper identifies that data is coherent
in cache memory)
— Support for 32-bit system bus address
— Hierarchical PCI configuration
mechanism
— Delayed transaction support for
AGP-to-DRAM reads that cannot be
serviced immediately
• Memory Controller
Direct Rambus:
• As many as 64 Direct Rambus devices
• Dual Direct Rambus Channels operating in
• Dual-channel maximum memory array size
lock-step (both channels must be populated
with a memory module).
Supporting 300MHz or 400MHz
• RDRAM 128Mbit and 256Mbit devices
• Minimum upgrade increment of 32MB using
128Mbit DRAM technology
is:
— 1GB using 128Mbit DRAM technology
— 2GB using 256Mbit DRAM technology
• As many as eight simultaneous open pages:
— 1KB page size support for 128Mbit and
256Mbit RDRAM devices
— 2KB page size support for 256Mbit
RDRAM devices
• Hub Link 8-bit interface to ICH2:
—
— High-speed interconnect between the
MCH and ICH2 (266MB/sec)
46
Chapter 2
System Board
Memory Controller Hub (82850)
Feature
Feature
• Power management:
• Arbitration:
— SMRAM space remapping to A0000h BFFFFh (128KB).
— Extended SMRAM space above 256MB,
additional 128KB, 256KB, 512KB, 1MB
TSEG from top of memory, cacheable
(cacheability controlled by processor)
— Distributed arbitration model for
concurrency support
— Concurrent operations of system, hub
interface, AGP, and memory buses
supported through a dedicated
arbitration and data-buffering logic
— ACPI 1.0 compliant power management
— APM 1.2 compliant power management
• 615 OLGA MCH package
• I/O device support:
— I/O Controller Hub (ICH2)
Chapter 2
47
System Board
Memory Controller Hub (82850)
MCH Overview
The MCH provides the processor interface, memory interface, AGP
interface and hub interface in an Intel 850 chipset platform. The MCH
supports two channels of Direct RDRAM operating in lock-step. It also
supports 4x AGP data transfers and 2x/4x AGP fast writes. The primary
host interface enhancements include:
• Source synchronous double pumped address
• Source synchronous quad pumped data
• System bus interrupt delivery
The MCH supports a 64B cache line size. One processor is supported at a
system bus frequency of 100 MHz (400 MHz Data Bus). It supports
32-bit host addresses, letting the processor address the entire 4GB space
of the MCH’s memory address space. The MCH also provides an
eight-deep In-Order Queue that supports as many as eight outstanding
pipelined address requests on the host bus.
Host-initiated I/O signals are subtractively decoded to the hub interface.
Host-initiated memory cycles are positively decoded to AGP or RDRAM
and are again subtractively decoded to the hub interface.
AGP semantic memory accesses initiated from AGP to DRAM are not
snooped on the host bus. Memory accesses initiated from AGP using PCI
semantics and accesses from the hub interface to DRAM are snooped on
the system bus. Memory access whose addresses lie within the AGP
aperture are translated using the AGP address translation table,
regardless of the originating interface.
Accelerated Graphics Port (AGP) Bus Interface
A controller for the AGP Pro 1.5V slot is integrated in the MCH. The
AGP interface supports 1x/2x/4x AGP signaling and 2x/4x fast writes.
AGP semantic cycles to the DRAM are not snooped on the host bus. PCI
semantic cycles to DRAM are snooped on the host bus. The MCH
supports PIPE# or SBA{7.0} AGP address mechanisms, but not both
simultaneously. Either the PIPE# or the SBA{7.0] mechanism must be
selected during system initialization. Both upstream and downstream
addressing is limited to 32-bit for AGP and AGP/PCI transactions. The
MCH contains a 32-deep AGP Requests queue. High priority accesses are
supported. All accesses from the AGP interface that fall within the
graphic aperture address range pass through an address translation
48
Chapter 2
System Board
Memory Controller Hub (82850)
mechanism with a fully associative 20 entry TLB. Accesses between AGP
and the hub interface are limited to memory writes originating from the
hub interface for the AGP bus.
The AGP interface is clocked from a dedicated 66 MHz clock (661N). The
AGP-to-host/core interface is asynchronous. The AGP buffers operate
only in 1.5V mode. They are not 3.3V safe.
Hub Interface
The 8-bit hub interface connects the MCH to the ICH2. Most
communications between the MCH and the ICH2 occur over this
interface. The hub interface runs at 66 MHz/266 MB/s.
The hub interface’s supported traffic types include: hub interface-to
-AGP memory writes, hub interface-to-DRAM, processor-to-hub
interface, messaging (MSI interrupt messages, power management state
change, MI, SCI, and SERR error indication). It is assumed that the hub
interface is always connected to an ICH2.
RDRAM Interface
The MCH directly supports two channels of Direct RDRAM memory
operating in lock-step using RSL technology. These channels run at 300
MHz and 400MHz and support 128 Mb and 256 Mb technology RDRAM
Direct devices. These 128 Mb and 256 Mb RDRAMs use page sizes of 1
Kb, while 256 Mb devices may also be configured to use 2 Kb pages. A
maximum of 64 RDRAM devices are supported on the paired channels
without external logic (128Mbit technology implies 1GB maximum in
32MB increments, whereas 256Mbit technology implies 2GB maximum
in 64MB increments).
The MCH also provides optional ECC error checking for RDRAM data
integrity. During DRAM writes, ECC is generated on a QWord (64-bit)
basis. During DRAM reads, and the read of the data that underlies
partial writes, the MCH supports detection of single-bit and multiple-bit
errors, and will correct single-bit errors when correction is enabled.
RDRAM Thermal Management
The relatively high power dissipation needs of RDRAM necessitate a
MCH mechanism capable of putting a number of memory devices into a
power-saving mode to keep an inadequately cooled system from
Chapter 2
49
System Board
Memory Controller Hub (82850)
overheating. RDRAM devices may be in one of three power-management
states: active, standby or “nap.” The MCH implements the RDRAM nap
mode.
Two queues are used in the MCH to control power consumption: the A
queue contains references to device pairs that are currently in the active
mode while the B queue contains references to devices that are in the
standby mode. This means that all devices that are in neither queue are
in standby or napping. The A queue can hold from 1 to 8 device pairs,
while the B queue can be configured to contain between 1 and 16 device
pairs. This allows power consumption to be tuned.
The MCH also implements a mode in which all devices are turned on and
it is assumed that the system will provide adequate cooling. This means
that all devices that are in neither queue A or B are in standby mode.
One fail-safe mechanism is supported that protects the RDRAM devices
from thermal overload. This mechanism polls the thermal indicator bits
in the RDRAM devices themselves. When the mechanism is activated,
the MCH immediately exits the “all devices on” mode and reverts to
whatever queue mode has been programmed by system software.
Dual Rambus Bus
The Dual Rambus bus is comprised of 16 x 2 bits of data information, and
eight bits of Error Correcting Code (ECC). The bus is connected to the
RIMM memory slots and to the MCH chip so that the system supports
two Dual Rambus channels (A and B).
Both channels run at 300MHz or 400MHz, supporting as many as 32
Rambus devices per channel. The maximum available data bandwidth is
3.2GB/s at 400MHz.
The configuration of both primary rambus channels must be
symmetrical. The memory configuration on channel A must be identical
to the memory configuration on channel B. This means that you must
install the memory in identical pairs.
RIMM Memory Slots
The HP x2000 Workstation has four RIMM memory sockets for installing
two or four RDRAM memory modules:
• RIMM A1
• RIMM A2
50
Chapter 2
System Board
Memory Controller Hub (82850)
• RIMM B1
• RIMM B2
Figure 2-7
RIMM Memory Slots
Each pair of memory sockets must contain identical memory modules
(identical in size, speed, and type). That is, sockets A1 and B1 must
contain identical modules, and sockets A2 and B2 must contain identical
modules (or continuity modules).
If you install only two RDRAM modules, use the sockets marked A1 and
B1. The other two sockets (A2 and B2) must contain continuity modules.
Each RIMM socket is connected to the SMBus.
Read/Write Buffers
The MCH defines a data-buffering scheme to support the required level
of concurrent operations and provide adequate sustained bandwidth
between the DRAM subsystem and all other system interfaces (CPU,
AGP, and PCI).
System Clocking
The MCH has the following clock input pins:
• Differential BCLK0/BCLK1 for the host interface
• 66 MHz clock input for the AGP and hub interface
• Differential CTM/CTM# and CFM/CFM# for each of the two RAC’s.
Clock synthesizer chip(s) are responsible for generating the system host
clocks, AGP and hub interface clocks, PCI clocks and RDRAM clocks. The
MCH provides two pairs of feedback signals to the Direct Rambus Clock
Generator (DRCG) chips to keep the host and RDRAM clocks aligned.
The host speed is 100 MHz. The RDRAM speed is 300 MHz or 400 MHz.
Chapter 2
51
System Board
Memory Controller Hub (82850)
The MCH does not require any relationship between the BCLK host
clock and the 66 MHz clock generated for AGP and hub interfaces; they
are totally asynchronous from each other. The AGP and hub interfaces
run at a constant 66 MHz base frequency. The hub interface runs at 4x.
AGP transfers may be 1x/2x/4x.
52
Chapter 2
System Board
The Input/Output Controller Hub 2 (82801BA)
The Input/Output Controller Hub 2 (82801BA)
The ICH2 is encapsulated in a 360-pin Enhanced Ball Grid Array
(EBGA) package and resides on the system board just underneath the
AGP connector. It provides the interface between the PCI bridge (PCI 2.2
compliant with support for 32-bit 33MHz PCI operations),
PCI-to-Low Pin Count (LPC) bridge, IDE controller, USB controller,
SMBus controller, and Audio Codec’97 controller.
You’ll find more detail about the ICH2 functions and capabilities later in
this section. Figure 2-8 shows an example of the system block diagram
using the ICH2.
Chapter 2
53
System Board
The Input/Output Controller Hub 2 (82801BA)
Figure 2-8
System Block Diagram Using ICH2
Intel Pentium IV
Processor
Address (36)
Control
Data (64)
System Bus
I850 Memory
Controller Hub
(MCH)
I/OController
Controller Hub
I/O
Hub
(ICH2) 82801BA
(ICH) 82801AA
2 IDE
connectors
4 USB
connectors
IDE
PCI Bridge
Controller
USB
CS audio
codec
(CS4280)
Slot 1 -
4 x USB
Controller
DMA
Controller
SM Bus
Controller
Slot 3 -
Slot 2-
Slot 4 Super
I/O
Parallel
and serial
ports
LPC/FWH link
FirmWare
Hub
(FWH)
82802AA
54
Slot 5 SMBus
Keyboard,
mouse,
and floppy
ATA/100 2
channels
PCI bus (32-bit, 33MHz)
133MB/s data transfer rate
Serial
EEPROM
MaxiLife
Monitoring Chip
Fans
LCD
Status
Panel
Chapter 2
System Board
The Input/Output Controller Hub 2 (82801BA)
The following table shows the available ICH2 features, and the following
sections discuss them.
Feature
Feature
• Multifunction PCI bus interface:
• Enhanced DMA controller:
—
—
—
—
PCI at 32-bit 33MHz
PCI 2.2 specification
133MB/sec data transfer rate
Master PCI device support for as many as
five devices
— Two 82C37 DMA controllers
— PCI DMA with two PC/PCI channels in
pairs
— LPC DMA
— DMA collection buffer to provide Type-F
DMA performance for all DMA channels
• USB, supporting:
• Interrupt Controller:
— USB 1.1 compliant
— UHCI implementation with four USB
ports for serial transfers at 1.2 or
1.5Mbit/sec
— Wake-up from sleeping states
— Legacy keyboard/mouse software
• Power Management Logic:
— ACPI 1.0 compliant
— Support for APM-based legacy power
—
—
—
—
—
management for non-ACPI
implementations
ACPI defined power states (S1, S3, S4,
S5)
ACPI power management timer
SMI generation
All registers readable/restorable for
proper resume from 0V suspend states
PCI PME#
• Real-time clock, supporting:
— 256-byte battery-backed CMOS RAM
— Hardware implementation to indicate
century rollover
Chapter 2
— Two cascaded 82C59 controllers
— Integrated I/O APIC capability
— 15 interrupt support in 8259 mode, 24
supported in I/O APIC mode
— Serial interrupt protocol
• Integrated IDE controller:
— Independent timing of as many as four
drives
Ultra ATA/100 mode (100MB/sec)
Ultra ATA/66 mode (66MB/sec)
Ultra ATA/33 mode (33MB/sec)
PIO mode four transfers as fast as
14MB/sec
— Separate IDE connections for primary
and secondary cables
— Integrated 16 x 32-bit buffer for IDE PCI
burst transfers
— Write ping-pong buffer for faster write
performances
—
—
—
—
• System TCO reduction circuits:
— Timers to generate SMI# and reset upon
— Timers to detect improper processor reset
— Integrated processor frequency strap logic
55
System Board
The Input/Output Controller Hub 2 (82801BA)
Feature
Feature
• Timers based on 82C54:
• SMBus
— System timer, refresh request, speaker
tone output
— Host interface allows processor to
communicate via SMBus
— Compatible with two-wire I2C bus
• System timer, refresh request, speaker tone
output
• GPIO:
— TTL, Open-Drain, Inversion
• FWH interface
• 3.3V operation with 5V tolerant buffers for
IDE and PCI signals
• 241 BGA package
• Alert-On-LAN (AOL) support
ICH2 Features
ICH2 Architecture
The ICH2 interface architecture ensures that the I/O subsystems, both
PCI and the integrated I/O features (for example, IDE, AC’97, and USB),
receive adequate bandwidths.
By placing the I/O bridge directly on the ICH2 interface, and no longer
on the PCI bus, the ICH2 architecture ensures that the I/O functions
obtain the bandwidth necessary for peak performance.
56
Chapter 2
System Board
The Input/Output Controller Hub 2 (82801BA)
ICH2 PCI Bus Interface
The ICH2 PCI provides the interface to a PCI bus interface operating at
33MHz. This interface implementation is compliant with PCI 2.2
specification, supporting as many as five external PCI masters in
addition to the ICH2 requests. The PCI bus can reach a data transfer
rate of 133MB/sec. The maximum PCI burst transfer can be between
256 bytes and 4KB. It also supports advanced snooping for PCI master
bursting, and provides a prefetch mechanism dedicated for IDE read.
For a list of ICH2 interrupts, see the table on page 74.
SMBus Controller
The System Management (SM) bus is a two-wire serial bus that runs at a
maximum of 100kKHz. The SMBus host interface allows the processor to
communicate with SMBus slaves and an SMBus slave interface that
allows external masters to activate power-management events. The bus
connects to sensor devices that monitor some of the hardware functions
of the system board, both during system boot and run-time.
For a description of the devices on the SMBus, see page 61. For
information about the MaxiLife ASIC, see page 63.
Low Pin Count Interface
The ICH2 implements the LPC interface 1.0 specification.
Enhanced USB Controller
The USB controller provides enhanced support for the Universal Host
Controller Interface (UHCI). This includes support that allows legacy
software to use a USB-based keyboard and mouse. The USB supports
four stacked connectors on the back panel. These ports are built into the
ICH2, as standard USB ports.
The ICH2 is USB 1.1 compliant.
USB works only if you’ve enabled the USB interface within the HP Setup
program. Currently, only Microsoft Windows 95 SR2.1, Windows 98, and
Windows 2000 provide USB support.
Chapter 2
57
System Board
The Input/Output Controller Hub 2 (82801BA)
AC’97 Controller
The AC’97 controller is a single-chip CS4299 audio controller that
provides full audio features for the x2000 Workstation.
For information about the CS4299 audio solution, see page 60.
IDE Controller
The IDE controller is implemented as part of the ICH2 chip and has
PCI-Master capability. Two independent ATA/100 IDE channels are
provided with two connectors per channel. You can connect two IDE
devices (one master and one slave) per channel. To guarantee data
transfer integrity, you must use Ultra-ATA cables for Ultra-ATA modes
(Ultra-ATA/33, Ultra-ATA/66, and Ultra-ATA/100).
The PIO IDE transfers as fast as 14MB/sec, and the system supports Bus
Master IDE transfer rates of as fast as 66MB/sec. The IDE controller
integrates 16 x 32-bit buffers for optimal transfers.
You can mix a fast and a slow device (for example, a hard disk and a
CD-ROM) on the same channel without affecting the performance of the
faster device. The BIOS automatically determines the fastest
configuration that each device supports.
DMA Controller
The seven-channel DMA controller incorporates the functionality of two
82C37 DMA controllers. Channels zero to three are for 8-bit
count-by-byte transfers, whereas channels five to seven are for 16-bit
count-by-word transfers. (For allocated DMA channel allocations, see the
table on page 93.) You can program any two of the seven DMA channels
to support fast Type-F transfers.
The ICH2 DMA controller supports the LPC DMA. The LPC interface
supports Single, Demand, Verify, and Incremental modes. Channels zero
to three are 8-bit, whereas channels five to seven are 16-bit. Channel
four is reserved as a generic bus master request.
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Chapter 2
System Board
The Input/Output Controller Hub 2 (82801BA)
Interrupt Controller
The interrupt controller is equivalent in function to the two 82C59
interrupt controllers. The two interrupt controllers are cascaded so that
14 external and 2 internal interrupts are possible. In addition, the ICH2
supports a serial interrupt scheme and also implements the I/O APIC
controller. The table on page 74 shows how the master and slave
controllers are connected.
Timer/Counter Block
The timer/counter block contains three counters that are equivalent in
function to those found in one 82C54 programmable interval
counter/timer. These three counters provide the system timer function
and speaker tone. The 14.318MHz oscillator input provides the clock
source for these three counters.
Advanced Programmable Interrupt Controller
You can use the APIC, which is incorporated in the ICH2, in either
single-processor or multiprocessor systems, whereas the standard
interrupt controller supports only single-processor systems.
Real Time Clock
The RTC is 146818A-compatible, with 256 bytes of CMOS. The RTC
performs two key functions:
• Keeps track of the time
• Stores system data
The RTC operates on a 32.768KHz crystal and a separate 3V lithium
battery that provides up to seven years of protection for an unplugged
system. The RTC also supports two lockable memory ranges. By setting
bits in the configuration space, you can lock two 8-byte ranges to read
and write accesses. This procedure prevents unauthorized reading of
passwords or other security information. Another feature is a date alarm
that allows for a schedule wake-up event as much as 30 days in advance.
Chapter 2
59
System Board
The Input/Output Controller Hub 2 (82801BA)
Enhanced Power Management
The ICH2’s power-management functions include enhanced clock
control, local and global monitoring support for 14 individual devices,
and various low-power (suspend) states. A hardware-based thermal
management circuit permits software-independent entry points for
low-power states.
The ICH2 includes full support for the Advanced Configuration and
Power Interface (ACPI) specifications.
Crystal CS4299 Integrated PCI Audio
Based on the earlier crystal audio controller, the CS4299 extends these
features to include, among many other enhancements, PC’98 and PC’99
compliancy for multimedia desktops that require high-quality audio.
Features of the CS4299 include:
• AC’97 2.1 compatibility
• Industry-leading mixed-signal technology
• 20-bit stereo digital-to-analog converter and 18-bit analog-to-digital
converter
• High-quality pseudo-differential CD input
• Mono microphone input
• Analog line-level stereo inputs for LINE IN
• Stereo line-level output
• Compliance with Microsoft’s PC’98 and PC’99 audio performance
requirements
The CS4299 introduces a new architecture that is different from the one
used with the CS4280-CS4297 pair.
60
Chapter 2
System Board
The Input/Output Controller Hub 2 (82801BA)
Figure 2-9
CS4280-CS4297 and CS4299 Architecture
Previous
Architecture
North
Bridge
New
Architecture
North
Bridge
PCI Slots
South
Bridge
PCI Bus
CS4280 digital
controller
South
Bridge
Audio controller link
Audio controller link
CS4299
CS4297
Devices on the SMBus
The SMBus is a subset of the I2C bus. It is a two-wired serial bus that
runs at a maximum speed of 100KHz. The SMBus monitors some of the
system board’s hardware functions (for example, voltage levels,
temperature, fan speed, memory presence, and type), both at system boot
and during normal run-time. The SMBus controller, located in the ICH2,
controls the SMBus.
The following devices are connected to the SMBus:
• LCD status panel
• One serial EEPROM MaxiLife (also includes backup values of CMOS
settings)
• PCI slot 5, thus being ready for Alert-On LAN (AOL) from a hardware
level
• ICH2 SMBus master controller 100KHz maximum
• MaxiLife for hardware management, bus master controller
• One LM75 thermal sensor on the system board
• One ADM1024 hardware-monitoring sensor
Chapter 2
61
System Board
The Input/Output Controller Hub 2 (82801BA)
• RIMM serial EEPROM
Devices on the SMBus
Intel Pentium IV
Processor
System Bus
I850 Memory
Controller
Hub (MCH)
HUB LINK 8
(233MB/s data
transfer rate)
I/O
I/OController
Controller Hub
Hub
(ICH2)82801AA
82801BA
(ICH2)
IDE
Controller
PCI bridge
4 x USB
Controller
CS audio
codec
(CS4299)
DMA
Controller
SMBus
Controller
SMBus
Figure 2-10
MaxiLife
Monitoring Chip
Serial
EEPROM
Fans
LCD
Status
Panel
ICH2 SMBus Master Controller
The ICH2 provides a processor-to-SMBus controller. All access
performed to the SMBus occurs through the ICH2 SMBus interface.
Typically, the processor has access to all the devices connected to the
SMBus.
62
Chapter 2
System Board
The Input/Output Controller Hub 2 (82801BA)
RIMM Sockets
Each RIMM socket is connected to the SMBus. The 168-pin RIMM
modules include a 256-byte I2C serial EEPROM. The first 128 bytes
contain general information, including the DRAM chips’ manufacturer’s
name, RIMM speed rating, RIMM type, and so on. You can use the
second 128 bytes of the serial EEPROM to store data online.
AS98127F
The AS98127 chip is a hardware-monitoring sensor dedicated to the
processor temperature. This chip uses the thermal diodes integrated into
each processor cartridge and makes the temperature information
available through the SMBus. It also monitors processor power supply
voltages.
Serial EEPROM
This is the nonvolatile memory that holds the default values for the
CMOS memory (in the event of battery failure).When you install a new
system board, the serial EEPROM will have a blank serial number field.
The BIOS automatically detects this, and the system prompts you for the
serial number printed on the identification label on the back of the
workstation.
The computer uses 16KB of serial EEPROM implemented within two
chips. Serial EEPROM is ROM in which the application of appropriate
electrical signals can return one byte at a time to its unprogrammed
state. In effect, you can make serial EEPROM behave like very slow,
nonvolatile RAM. It is used for storing the tattoo string, the serial
number, and the parameter settings for the Setup program as well as
MaxiLife firmware.
LM75 Temperature Sensor
The LM75 temperature sensor and alarm reside on the system board.
The sensor measures the temperature in various areas of the system
board. The system uses this information to regulate fans.
HP MaxiLife Hardware-Monitoring Chip
MaxiLife is a hardware-monitoring chip on the system board. Its
functions include:
• On/off and reset control
Chapter 2
63
System Board
The Input/Output Controller Hub 2 (82801BA)
•
•
•
•
•
•
Figure 2-11
Status panel management (lock button, LEDs)
Hardware monitoring (temperature and voltage)
Early diagnostics (CPU, memory, PLLs, boot start)
Run-time diagnostics (CPU errors)
Fan speed regulation
Other miscellaneous functions (such as special OK/FAIL symbols
based on a smiling face)
HP MaxiLife Hardware-Monitoring Chip
The integrated microprocessor includes the following:
•
•
•
•
•
•
Synopsys cell based on Dallas “8052” equivalent
2KB boot ROM
256 bytes of data RAM
I2C cell
Analog-to-Digital (ADC) with five entries
Additional glue logic for interrupt control, fan regulation, and a
status panel control
MaxiLife downloads its code in 96 milliseconds from an I2C serial
EEPROM. The total firmware (MaxiLife 8051-code, running in RAM)
size is 14KB. As it exceeds the 2KB program RAM space, a paging
mechanism swaps code as necessary, based on a 512-byte buffer. The first
2KB pages of firmware code is crucial because it controls the initial
power on/reset to boot the system. This initial page is checked with a
null-checksum test and the presence of MaxiLife markers (located just
below the 2KB limit).
MaxiLife is not accessible in I/O space or memory space of the system
platform, but only through the SMBus (which is a subset of the I2C bus),
via the ICH2. Its I2C cell may operate either in slave or master mode,
switched by firmware, or automatically in the event of Arbitration loss.
As a monitoring chip, MaxiLife reports critical errors at start-up, and is
therefore powered by Vstandby (3.3V) power. For MaxiLife to work, the
workstation must be connected to a grounded outlet. This enables the
64
Chapter 2
System Board
The Input/Output Controller Hub 2 (82801BA)
workstation’s hardware-monitoring chip to be active, even if the system
has been powered off.
Test Sequence and Error Messages
For detailed information about the different test sequences and error
messages, see “MaxiLife Test Sequence and Error Messages” on page 98.
MaxiLife Architecture
The MaxiLife chip continuously monitors temperature and voltage
sensors located in critical regions on the system board. This chip receives
data about the various system components via a dedicated I2C bus,
which is a reliable communications bus to control the integrated circuit
boards.
Figure 2-12
MaxiLife Architecture
LCD Status Panel
Temperature
Sensor
Voltage Sensor
Serial
EEPROM
Speed up/slow
down
HP MaxiLife
I2C Bus
Memory
Hardwaremonitoring
ASIC
NOTE
System Fans
Memory
AGPset
MaxiLife is powered by VSTBY. Therefore, MaxiLife is functional as soon
as the power cord is plugged in.
Chapter 2
65
System Board
The Input/Output Controller Hub 2 (82801BA)
Devices on the LPC Bus
Figure 2-13 illustrates the devices connected to the LPC bus.
Figure 2-13
Devices on the LPC Bus
Intel Pentium IV
Processor
System Bus
I850 Memory
Controller
Hub (MCH)
82840-QP
HUB LINK 8
I/OController
Controller Hub
I/O
Hub
(ICH2) 82801BA
(ICH)
82801AA
IDE
Controller
PCI
CS audio
4 x USB
Controller
DMA
Controller
Keyboard,
mouse,
and floppy
Super
I/O
Parallel and
serial ports
codec
(CS4299
SMBus
Controller
LPC / FWH Link
FirmWare
Hardware
(FWH) 82802
66
Chapter 2
System Board
The Input/Output Controller Hub 2 (82801BA)
The Super I/O Controller
The Super I/O chip (NS 87364) provides control for two FDD devices, two
serial ports, one bidirectional multimode parallel port, and a keyboard
and mouse controller.
Device
Index
Data
Super I/O
2Eh
2Fh
Serial/Parallel Communications Ports
The 9-pin serial ports (whose pin layouts are depicted on page 148)
support RS-232-C and are buffered by 16550A UARTs, with 16-byte
FIFOs. You can program them as COM1, COM2, COM3, COM4, or you
can disable them.
The 25-pin parallel port (also depicted on page 149) is Centronics
compatible, supporting IEEE 1284. You can program the port as LPT1,
LPT2, or you can disable it. It can operate in the following modes:
• Standard mode (PC/XT, PC/AT, and PS/2 compatible).
• Bidirectional mode (PC/XT, PC/AT, and PS/2 compatible).
• Enhanced mode (enhanced parallel port, EPP, compatible).
• High-speed mode (MS/HP extended capabilities port, ECP,
compatible).
FDC
The integrated floppy disk controller (FDC) supports any combination of
two of the following: tape drives, 3.5-inch flexible disk drives, 5.25-inch
flexible disk drives. It is software- and register-compatible with the
82077AA, and IBM-compatible. It has an A and B drive-swapping
capability and a non-burst DMA option.
Keyboard and Mouse Controller
The computer has an 8042-based keyboard and mouse controller. See
page 147 for connector pin layouts.
Chapter 2
67
System Board
FirmWare Hub (82802AB)
FirmWare Hub (82802AB)
The FWH (also known as flash memory) is connected to the LPC bus. It
contains 4Mbit (512KB) of flash memory.
The hardware features of the FWH include:
• Random Number Generator (RNG)
• Five General Purpose Inputs (GPI)
• Register-based block locking
• Hardware-based locking
An integrated combination of logic features and nonvolatile memory:
• Enables better protection for the storage and update of system code
and data.
• Adds flexibility through additional GPIs.
• Allows for quicker introduction of security/manageability features.
The following table outlines the available FWH features.
68
Chapter 2
System Board
FirmWare Hub (82802AB)
Feature
Feature
• Platform compatibility:
• Two configurable interfaces:
— Enables security-enhanced platform
infrastructure
— FWH interface for system operation
— Address/Address Multiplexed (A/A Mux)
— Part of the Intel I840 chipset
• FWH interface mode:
— Five signal communication interface
supporting x8 reads and writes
— Register-based read and write protection
for each code/data storage blocks
— Five additional GPIs for system design
and flexibility
interface
• 4Mbits of flash memory for system code/data
nonvolatile storage:
— Symmetrically blocked, 64KB memory
sections
— Automated byte program and block erase
through an integrated Write State
Machine (WSM)
— A hardware RNG
— Integrated Command User Interface
(CUI) for requesting access to locking,
programming, and erasing options. Also
handles requests for data residing in
status, ID, and block lock registers.
— Operates with 33MHz PCI clock and 3.3V
I/O
• A/A Mux Interface/Mode, supporting:
— 11-pin multiplexed address and 8-pin
data I/O interface
— Fast on-board or out-of-system
• Power supply specifications:
— Vcc: 3.3V +/- 0.3V
— Vpp: 3.3V and 12V for fast programming,
80ns
programming
• Industry standard packages:
• Case temperature operating range
— 40L TSOP or 32L PLCC
Chapter 2
69
System Board
FirmWare Hub (82802AB)
The FWH includes two hardware interfaces:
• FWH interface
• A/A Mux interface
The Interface Configuration (IC) pin on the FWH provides the control
between these interfaces. You must select the interface mode prior to
power-up or before return from reset (RST# or INIT# low to high
transition).
The FWH interface works with the ICH2 during system operation, while
the A/A Mux interface is designed as a programming interface for
component preprogramming.
An internal CUI serves as the control center between the FWH and A/A
Mux interfaces, and internal operation of the nonvolatile memory. A
valid command sequence written to the CUI initiates device automation.
An internal WSM automatically executes the algorithms and timings
necessary for block erase and program operations.
70
Chapter 2
System Board
System Bus
System Bus
The system bus of the Pentium IV processor is implemented in the
Gunning Transceiver Logic (GTL)+ technology. This technology features
open-drain signal drivers that are pulled up through resistors at bus
extremities to the operating voltage of the processor core. These resistors
also act as bus terminators and are integrated in the processor and in
the 82850 MCH.
Figure 2-14
The System Bus
Socket 423
Intel Pentium IV
Processor
Address (32)
Control
100MHz two-way system bus (data bus runs at
4 x 100MHz, 3.2GB/s
transfer rate)
Data (64)
1.5V
AGP
Pro
Connector
AGP 4x Bus
(133MHz
(1GB/sec data
transfer rate)
850
Dual Rambus channel 4 onboard RIMM
Memory
Controller Hub
sockets supporting
3.2GB/s at
(MCH)
RDRAM memory
400MHz data
82850
transfer rate)
HUB LINK 8
(266MB/s
data transfer
rate)
I/O Controller
Hub
The supported operating frequency of the GTL+ bus for the Pentium IV
is 100MHz. The width of the data bus is 64 bits, whereas the width of the
address is 32 bits. Data bus transfers occur at four times the system bus,
at 400MHz. Along with the operating frequencies, the processor voltage
is set automatically.
The control signals of the system bus allow the implementation of a “split
-transaction” bus protocol. This allows the Pentium IV processor to send
Chapter 2
71
System Board
System Bus
its request (for example, for the contents of a given memory address) and
release the bus, rather than waiting for the result. Therefore, processor
can accept another request. The MCH, as the target device, then
requests the bus again when it is ready to respond, and sends the
requested data packet. As many as four transactions can be outstanding
at any given time.
Intel Pentium IV Processor
The Pentium IV processor has several features that enhance
performance:
• Data bus frequency of 400MHz
• Dual independent bus architecture, which combines a dedicated
64-bit Level 2 cache bus (supporting 256KB), plus a 64-bit system bus
that enables multiple simultaneous transactions
• MMX2 technology, which gives higher performance for media
communications, and 3D applications
• Dynamic execution to speed up software performance
• Internet Streaming SIMD Extensions 2 (SSE2) for enhanced floating
point and 3D application performance
• Uses multiple low-power states, such as AutoHALT, Stop-Grant,
Sleep, and Deep Sleep to conserve power during idle times
The Pentium IV processor is packaged in a pin grid array (PGA) that fits
into a PGA423 socket (423-pin Zero Insertion Force—ZIF—socket).
Processor Clock
The 100MHz system bus clock is provided by a PLL. The processor core
clock is derived from the system bus by applying a ratio. This ratio is
fixed in the processor. The processor then applies this ratio to the system
bus clock to generate its CPU core frequency.
Bus Frequencies
The system board contains a 14.318MHz crystal oscillator. This
frequency is multiplied to 133MHz by a phase-locked loop. An internal
clock multiplier within the processor further scales this number.
The bus frequency and the processor voltage are set automatically.
72
Chapter 2
System Board
System Bus
Voltage Regulation Module (VRM)
One VRM is integrated on the system board, complying with VRM
specification 9.0. The system supports high-current and low-voltage
processors.
The processor requires a dedicated power voltage to supply the CPU core
and Level 2 cache. The processor codes through Voltage Identification
(VID) pins with a required voltage level of 1.30V to 2.05V. The VID set is
decoded by the VRM on the system board that in return supplies the
required power voltage to the processor. Note, however, that voltage may
vary from one processor model to another.
Cache Memory
The Pentium IV integrates the following cache memories on the same die
as the processor cache:
• A trace instruction and Level 1 data cache. The trace cache is 4-way
set associative.
• A 256KB Level 2 cache. The Level 2 cache is 8-way associative.
Intel sets the amount of cache memory at the time of manufacture. You
can’t change the value.
Chapter 2
73
System Board
Assigned Device Interrupts
Assigned Device Interrupts
I/O Controller Hub Interrupts
Device
Reference
Name
REQ/
GNT
ID
IDSEL
AD[xx]
Chip-set Interrupt Connection
INTA
INTB
INTC
INTD
AC’97 audio
controller
CS4280
4
(ICH2)
5
21
—
A
—
—
USB controller
—
—
—
—
A
—
—
—
AGP slot
J34
—
0
16
A
B
—
—
PCI 32-bit slot #1
J37
1
(ICH2)
6
22
C
D
A
B
PCI 32-bit slot #2
J38
0
(ICH2)
8
24
A
B
C
D
PCI 32-bit slot #5
(LAN card)
J42
5
(ICH2)
11
27
B
C
D
A
PCI 64-bit Hub Interrupts
Device
Reference
Name
REQ/G
NT
ID
IDSEL
AD[xx]
Interrupt Requests (IRQ)
0
1
2
3
4
5
6
7
8
Ultra-Wide SCSI U160
controller
AIC-7892
2 (P64H) 9
25
— — — — — — — — A
PCI 32-bit slot #3
J39
1 (P64H) 4
20
— — — — A B C D —
PCI 32-bit slot #4
J40
0 (P64H) 7
23
A B C D — — — — —
Interrupt Controllers
The system has an interrupt controller that is equivalent in function to
that of two 82C59 interrupt controllers. The following table shows how
the interrupts are connected to the APIC controller. The IRQs are
74
Chapter 2
System Board
Assigned Device Interrupts
numbered sequentially, starting with the master controller, and followed
by the slave (both of 82C59 type).
Although you can use the Setup program to change some of the settings,
the following address map isn’t completely BIOS dependent but is
determined partly by the operating system. Note that some of the
interrupts are allocated dynamically.
Interrupt Source
APIC Controller
Interrupt Signalling on
of device
Input
(PIC
mode)a
(APIC
modes)
INTA - PCI slot 3 (32/33)
P64H
IRQ0
BT_INT
APIC bus
INTB - PCI slot 3 (32/33)
P64H
IRQ1
BT_INT
APIC bus
INTC - PCI slot 3 (32/33)
P64H
IRQ2
BT_INT
APIC bus
INTD - PCI slot 3 (32/33)
P64H
IRQ3
BT_INT
APIC bus
INTA - PCI slot 4 (32/33)
P64H
IRQ4
BT_INT
APIC bus
INTB - PCI slot 4 (32/33)
P64H
IRQ5
BT_INT
APIC bus
INTC - PCI slot 4 (32/33)
P64H
IRQ6
BT_INT
APIC bus
INTD - PCI slot 4 (32/33)
P64H
IRQ7
BT_INT
APIC bus
INTA - onboard SCSI controller
P64H
IRQ8
BT_INT
APIC bus
AGP - INTA, PCI Slot 1 - INTC, PCI
Slot 2 - INTA, PCI Slot 5 - INTB
ICH2
INTA
INT
APIC bus
PCI Audio - INTA, AGP - INTB, PCI
Slot 1 - INTD, PCI Slot 2 - INTB,
PCI Slot 5 - INTC
ICH2
INTB
INT
APIC bus
BT_INT, PCI Slot 1 - INTA, PCI
Slot 2 - INTC, PCI Slot 5 - INTD
ICH2
INTC
INT
APIC bus
USB - INTA, PCI Slot 1 - INTB, PCI
Slot 2 - INTD, PCI Slot 5 - INTA
ICH2
INTD
INT
APIC bus
Device on Primary IDE Channel
ICH2
IRQ14
INT
APIC bus
Device on Secondary IDE Channel
ICH2
IRQ15
INT
APIC bus
Serial Interrupt from Super I/O
ICH2
SERIRQ
INT
APIC bus
a. In PIC mode, the interrupts signaled to the P64H are chained as INTC to the ICH2.
Three major interrupt modes are available:
• PIC mode: This mode uses only legacy interrupt controllers, so only
one processor can be supported. Because this system has
Chapter 2
75
System Board
Assigned Device Interrupts
dual-processor capability, Windows NT doesn’t choose this mode as
the default. However, during Windows NT installation, you can select
this mode.
• Virtual wire mode: This mode is implemented with APIC
controllers in the ICH2 and P64H and used during boot time. The
virtual wire mode allows the transition to the symmetric I/O mode. In
the virtual wire mode, only one processor executes instructions.
• Symmetric I/O mode: This mode is implemented with APIC
controllers in the ICH2 and P64H and allows for multiple processor
operations.
NOTE
In PIC mode and virtual wire mode, PCI interrupts are routed to the INT
line. In symmetric I/O mode, PCI interrupts are routed to the I/O APIC
controllers and forwarded over an APIC bus to the processors.
PCI IRQ Lines
PCI devices generate IRQs using up to four PCI IRQ lines (INTA#,
INTB#, INTC#, and INTD#).
PCI interrupts can be shared; several devices can use the same
interrupt. However, optimal system performance is reached when
minimizing the sharing of interrupts. Refer to page 74 for a table of the
PCI device interrupts.
76
Chapter 2
3
HP BIOS
Chapter 3
77
HP BIOS
Overview
Overview
This chapter summarizes the HP x2000 Workstation’s Setup program
and BIOS. Chapter 4, “Tests and Error Messages,” describes the POST
routines.
The BIOS is based on the core Phoenix BIOS, which includes 4Mbits of
flash memory, support for PCI Specification 2.2, suspend to RAM, and
RIMM or DIMM memory modules.
The BIOS includes a boot ROM for the 3COM 3C905C and HP LAN
cards.
The system ROM contains the Power-On Self-Test (POST) routines and
the BIOS: the system BIOS, video BIOS, and low-option ROM. This
chapter (and Chapter 4) gives an overview of the following:
• Menu-driven Setup with context-sensitive help.
• The address space, with details of the interrupts used.
• POST routines, which are a sequence of tests the computer performs
to ensure that the system is functioning correctly. See Chapter 4 for
information.
The system BIOS is identified by the version number IY.WM, where:
• IY is a two-letter code indicating that it is for the x2000.
• W is a one-digit code indicating the HP entity.
• M is the major BIOS version.
An example of a released version would look similar to the following:
IY.W1.05.
See page 86 for the procedure for updating the system ROM firmware.
78
Chapter 3
HP BIOS
Overview
Using the HP Setup Program
To run the Setup program, press F2 while the initial HP logo displays,
immediately after restarting the Workstation.
Alternatively, press Esc to view the summary configuration screen. By
default, this screen displays for 15 seconds, but pressing any key stops
this delay.
The band at the top of the Setup screen offers the following menus: Main,
Advanced, Security, Boot, Power, and Exit. Use the left and right arrow
keys to select these menus.
The following screens are examples of a BIOS configuration.
Main Screen
The Main Screen shows a list of fields. To change a value press F7 or F8.
PhoenixBIOS Setup Utility
Main
Advanced
Security
BIOS Version:
IC.11.02
PnP OS
Reset Configuration Data:
[No]
[No]
System Time:
System Date:
[14:42:33]
[02/08/2000]
Boot
Power
Exit
Item-Specific Help
.
Key Click:
[Disabled]
Keyboard auto-repeat rate speed: [21.8 per Second]
Delay before auto-repeat:
[0.50
Second]
Numlock at Power-on:
[On]
F1
Help
ESC Exit
↑
↓
Select Item
F7/F8 Change Values
F9
←
→
Select Menu
Enter Select > Submenu
F10
Setup
Defaults
Previous
Values
Advanced Screen
The Advanced Screen doesn’t have the same structure as the Main
Screen and Power Screen. Instead of presenting a list of fields, it offers a
list of submenus.
Chapter 3
79
HP BIOS
Overview
Advanced users use the Advanced Screen to carry out special system
configurations.
Main
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
Advanced
Security Boot
Power
Processors, Memory, and Cache
Floppy Disk Drives
IDE Devices
Integrated USB Interface
Integrated I/O Ports
Integrated Audio Device
AGP Configuration (Video)
PCI Device, slot #1
PCI Device, slot #2
PCI Device, slot #3
PCI Device, slot #4
PCI Device, slot #5
Exit
Item-Specific Help
.
Processors, Memory, and Cache
Advanced
Processors, Memory, and Cache
Processor Type
CPU Speed
Pentium (R) 4
1500MHz
Processor Serial Number
[Disabled]
Memory Caching
Memory Error Checkinga
[Enabled]
[Disabled]
Item-Specific Help
a. Only if the system detects ECC modules.
Floppy Disk Drives
Advanced
Floppy Disk Drives
Floppy Disk Controller
Floppy Disk Drive A
Floppy Disk Drive B
80
Item-Specific Help
[Enabled]
[1.44, 3 ”]
[Not installed]
Chapter 3
HP BIOS
Overview
IDE Devices
Advanced
IDE Devices
Item-Specific Help
>>
>>
IDE Primary Master Device
IDE Primary Slave Device
[None]
[None]
>>
>>
IDE Secondary Master Device
IDE Secondary Slave Device
[None]
[None]
>>
>>
Large Disk Access Method
Integrated IDE Controller
[NT/DOS]
[Both Enabled]
IDE Primary Master Device
Advanced
IDE Primary Master Device (HD 2564)
Item-Specific Help
Type
Multisector transfer
LBA Mode Control
32 bit I/O
Transfer Mode
ULTRA DMA Mode
Integrated USB Interface
Advanced
Integrated USB Interface
USB Controller
Legacy Keyboard Emulation
Chapter 3
Item-Specific Help
[Auto]
[Disabled]
81
HP BIOS
Overview
Integrated I/O Ports
Advanced
Integrated I/O Ports
Parallel Port
Parallel Port Mode
Serial Port A
Serial Port B
Item-Specific Help
[Auto]
[ECP]
[Auto]
[Auto]
Integrated Audio Device
Advanced
Integrated Audio Device
Integrated Audio
Item-Specific Help
[Enabled]
AGP Configuration (Video)
Advanced
AGP Configuration (Video)
Graphic Aperture
Item-Specific Help
[64MB]
PCI Device, Slot #1
Advanced
PCI Device, Slot 1a
Option ROM Scan
Bus Master
Bus Latency Timer
Item-Specific Help
[Auto]
[Disabled]
[0040h]
a. PCI Slot #x have the same options as above. PCI Device, Slot 1 is only an
example.
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HP BIOS
Overview
Security Screen
Submenus let you change the characteristics and values of the:
•
•
•
•
•
Main
systems administrator password
user password
power-on password
boot device security
hardware protection
Advanced
Security
Administrator Password
Clear
Set Administrator Password [Enter]
Clear Both Passwords
[Enter]
>>
User Password
Set User Password
Clear
[Enter]
Power-on Password
[Disabled]
Start from Floppy
Start from CD-ROM
Start from HDD
[Enabled]
[Enabled]
[Enabled]
Boot
Power
Exit
Item-Specific Help
.
Hardware Protection
Hardware Protection
Security
Hardware Protection
Write on Floppy Disks
Item-Specific Help
[Unlocked]
Secured Setup Configuration [No]
Hard Disk Boot Sector
[Unlocked]
Chapter 3
83
HP BIOS
Overview
Boot Screen
This screen lets you select the order of the devices in which you want the
BIOS to attempt to boot the operating system:
• Hard disk drives
• Removable devices
The operating system assigns drive letters to these devices in the order
that you specify. During POST, if the BIOS unsuccessfully boots from one
device, it attempts to boot from the next device on the Boot Device
Priority list until it finds an operating system.
Main
Advanced
Security
Boot
Power
Exit
Item-Specific Help
Quickboot Mode
[Enabled]
Display Option ROM Messages [Enabled]
>
Boot Device Priority
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Chapter 3
HP BIOS
Overview
Power Screen
This screen lets you set the Standby Delay and Suspend Delay modes.
Standby mode slows down the processor, whereas Suspend mode saves
energy. These options are available only with Windows 95 RTM. For
other operating systems (for example, Windows 95 SR 2.5, Windows 98,
and Windows 2000), use the control panel for similar options.
Modem Ring enables or disables the system’s ability to return to full
speed after an Interrupt Request (IRQ) is generated. Network Interface
enables or disables the system’s ability to return to full speed after the
network interface receives a specific command.
Main
Advanced
Security
Standby Delay
Suspend Delay
[Disabled]
[Disabled]
Suspend Wakeup
Modem Ring
Network Interface
[Enabled]
[Enabled]
Chapter 3
Boot
Power
Exit
Item-Specific Help
85
HP BIOS
Updating the System BIOS
Updating the System BIOS
You can download the latest system BIOS (standard flash operation)
from HP’s Web site at www.hp.com/workstations/support. After accessing
the site, select HP x2000 Workstation.
Instructions for updating the BIOS accompany the downloaded BIOS
files and a BIOS flash utility (flash.txt).
The BIOS update not only flashes the BIOS but also updates MaxiLife.
Figure 3-1 shows how the system BIOS flash operates.
Figure 3-1
System BIOS Flash Process
Boot
from
floppy
disk
Flash
BIOS
Reboot
Workstation
(press a key)
Flash
MaxiLife
Workstation
powers off
automatically
CAUTION
Workstation
powers on
automatically
Workstation
Boots
Don’t turn off the computer until the system BIOS update procedure has
completed, successfully or not; otherwise, irrecoverable damage to the
ROM might occur.
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Restoring BIOS Default Settings
Restoring BIOS Default Settings
BIOS and configuration issues may cause suspected hardware errors. If
the BIOS settings are wrong, perform the following steps to restore the
BIOS to its default setting:
1. To access the Setup program, press F2 while the initial HP logo
displays immediately after restarting the Workstation.
2. Press F9 to load the default settings from the Setup program.
3. In the main menu, set the Reset Configuration Data to Yes.
Take note of the system setup before you make any modifications to
the BIOS.
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87
HP BIOS
If You Forgot the Administrator Password
If You Forgot the Administrator Password
1. Turn off the Workstation, disconnect the power cord and all cables,
then remove the cover.
2. Set switch 9 on the system board switch block to ON.
3. Replace the power cord, and restart the Workstation.
4. When the Passwords have been cleared message appears, turn off
the Workstation.
5. Remove the power cord, and reset switch 9 back to OFF.
6. Replace the Workstation’s cover, turn on the Workstation, and let it
complete its startup routine.
7. After POST completes, press F2 when prompted to use the Setup
program.
8. Set the administrator and new user passwords.
9. To save the new password and exit Setup, press Esc or select
Exit Menu.
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HP BIOS
Clearing the CMOS
Clearing the CMOS
1. Turn off the Workstation, disconnect the power cord and all cables,
then remove the cover.
2. Set the system board switch 8 to ON.
3. Replace the cover, and reconnect the power cord and video cable.
4. Reboot the Workstation. A message similar to the following
will appear:
“Configuration has been cleared, set switch Clear to the
ON position before rebooting.”
5. Turn off the Workstation, disconnect the power cord and video cable,
and remove the cover.
6. Set the system board switch 8 to OFF.
7. Replace the cover, and reconnect the power cord and data cables.
8. Turn on the Workstation. Press F2 to run Setup, then press F9. The
system automatically downloads and saves the CMOS default values.
9. To save the configuration and exit Setup, press Esc .
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HP BIOS
Recovering the BIOS (Crisis Mode)
Recovering the BIOS (Crisis Mode)
If the BIOS is corrupted and you can’t use the standard flash, use the
BIOS Recovery Mode (exceptional BIOS recovery operation) to restore
the BIOS.
1. Obtain a bootable DOS floppy disk.
2. Copy the BIOS files onto the floppy disk. For information about how
to download the system BIOS, see page 86.
3. Create (or edit) the autoexec.bat file, which should contain the
following line of text:
“phlash /c /mode=3 /s IY.W1.XX.FUL”
(Rename the BIOS filename with the filename on the floppy disk.)
4. Turn off the Workstation, disconnect the power cord, and remove the
cover.
5. Set switch 7 to ON.
6. Insert the floppy disk into the floppy disk drive.
7. Reconnect the power cord, and turn on the Workstation.
8. The Workstation boots from the floppy disk, then flashes the BIOS.
During the flash process, the screen remains blank. When you hear
one long beep, the recovery process is finished.
9. Turn off the Workstation. Remove the floppy disk from the drive.
Remove the power cord.
10. Set switch 7 back to OFF.
11. Replace the cover, reconnect the power cord, then reboot the
Workstation.
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Chapter 3
HP BIOS
BIOS Addresses
BIOS Addresses
This section provides a summary of the main features of the HP system
BIOS. This is software that provides an interface between the computer
hardware and the operating system. For the procedure to update the
system ROM firmware, see page 86.
System Memory Map
Reserved memory that accessory boards use must reside in the area from
C8000h to EFFFFh.
0000 0000 - 0000 03FF
Real-mode IDT
0000 0400 - 0000 04FF
BIOS data area
0000 0500 - 0009 FC00
Used by operating system
0009 FC00 - 0009 FFFF
Extended BIOS data area
000A_0000 - 000B_FFFF
Video RAM or SMRAM (not visible unless
in SMM)
000C 0000 - 000C 7FFF
Video ROM (VGA ROM)
000C 8000 - 000F FFFF
Adapter ROM, RAM, memory-mapped
registers, BIOS
000E 0000-000F FFFF
128KB BIOS (Flash/Shadow)
0001 0000-000F FFFF
Memory (1MB to 16MB)
0010 0000-001F FFFF
Memory (16MB to 32MB)
0020 0000-003F FFFF
Memory (32MB to 64MB)
0040 0000-007F FFFF
Memory (64MB to 128MB)
0080 0000-7FFF FFFF
Memory (128MB to 2GB)
FECO 0000
I/O APIC
FEEO 0000
Local APIC (each CPU)
FFF8 0000-FFFF FFFF
512KB BIOS (Flash)
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HP BIOS
BIOS Addresses
HP I/O Port Map (I/O Addresses Used by the System1)
You access peripheral devices, accessory devices, and system controllers
through the system I/O space, which isn’t located in system memory
space. The 64KB of addressable I/O space comprises 8-bit and 16-bit
registers (called I/O ports) located in the various system components.
When you install an accessory board, ensure that the selected I/O
address space is in the free area of the space reserved for accessory
boards (100h to 3FFh).
Default Values for
I/O Address Ports
Function
0000 - 0CF7
0020 - 0021
002E - 002F
0040 - 0043
0060, 0064
0061
0070
0070 - 0071
0080
0081 - 0083, 008F
0092
00A0 - 00A1
00C0 - 00DF
00F0 - 00FF
0170 - 0177
01F0 - 01F7
0278 - 027F
02E8 - 02EF
02F8 - 02FF
0372 - 0377
DMA controller 1
Master interrupt controller (8259)
Super I/O
Timer 1
Keyboard controller (reset, slow A20)
Port B (speaker, NMI status, and control)
Bit 7: NMI mask register
RTC and CMOS
Manufacturing port (POST card)
DMA low page register
PS/2 reset and Fast A20
Slave interrupt controller
DMA controller 2
Coprocessor error
Free (IDE secondary channel)
IDE primary channel
LPT 2
Serial port 4 (COM4)
Serial port 2 (COM2)
Free (IDE secondary channel, secondary floppy disk
drive)
LPT1
VGA
COM3
Floppy disk drive controller
IDE primary channel
0378 - 037F
03B0 - 03DF
03E8 - 03EF
03F0 - 03F5
03F6
1. If configured.
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BIOS Addresses
Default Values for
I/O Address Ports
Function
03F7
03F8 - 03FF
04D0 - 04D1
0778 - 077F
0CF8 - 0CFF
C000 C100 - C10F
Floppy disk drive controller
COM1
Interrupt edge/level control
LPT1 ECP
PCI configuration space
Power management I/O space and ACPI registers
SMBus I/O space
DMA Channel Controllers
The system permits only I/O-to-memory and memory-to-I/O transfers.
The hardware configuration doesn’t allow I/O-to-I/O or
memory-to-memory transfers.
The system controller supports seven DMA channels, each with a page
register that extends the channel’s addressing range to 16MB.
The following table shows how the system allocates DMA channels.
DMA controller
Channel
Function
DMA 0
Free
DMA 1
Free if not used for parallel port in Setup
DMA 2
Floppy disk drive controller
DMA 3
Free if not used for parallel port in Setup
DMA 4
Used to cascade DMA channels 0-3
DMA 5
Free
DMA 6
Free
DMA 7
Free
Interrupt Controllers
The system’s interrupt controller is equivalent in function to two 82C59
interrupt controllers. The following table shows how the interrupts are
connected to the APIC controller. The IRQs are numbered sequentially,
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HP BIOS
BIOS Addresses
starting with the master controller and followed by the slave (both of
82C59 type).
I/O APIC Input
IRQ
IRQ Description
INTIN0
ICH
INTIN1
IRQ1
Super I/O keyboard controller
INTIN2
IRQ0
ICH system timer
INTIN3
IRQ3
Super I/O - Used by serial port if enabled
INTIN4
IRQ4
Super I/O - Used by serial port if enabled
INTIN5
IRQ5
Free if not used for parallel port or audio
INTIN6
IRQ6
Super I/O - floppy disk controller
INTIN7
IRQ7
Super I/O - LPT1
INTIN8
IRQ8
ICH - RTC
INTIN9
IRQ9
Available for PCI devices
INTIN10
IRQ10
Available for PCI devices
INTIN11
IRQ11
Available for PCI devices
INTIN12
IRQ12
Super I/O - mouse
INTIN13
IRQ13
Coprocessor
INTIN14
IRQ14
ICH - Integrated IDE Controller (primary)
INTIN15
IRQ15
ICH - Integrated IDE Controller (secondary)
INTIN16
PCINTA
INTIN17
PCINTB
INTIN18
PCINTC
INTIN19
PCINTD
INTIN20
TFPC IRQ
INTIN21
SCI IRQ
INTIN22
not
connected
INTIN23
ICH SMI
(not used)
Three major interrupt modes are available:
• PIC mode: This mode uses only legacy interrupt controllers, so the
system can support only one processor. You can select this mode when
you install Windows NT.
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BIOS Addresses
• Virtual wire mode: This mode, which is implemented using the
82C59 interrupt and the I/O APIC controller, is used during boot
time. The virtual wire mode allows the transition to the symmetric
I/O mode. In the virtual wire mode, only one processor executes
operations.
• Symmetric I/O mode: This mode is implemented using the I/O
APIC controller and allows for multiple processor operations.
NOTE
In PIC mode and virtual wire mode, PCI interrupts are routed to the INT
line. In symmetric I/O mode, PCI interrupts are routed to the I/O APIC
controllers and forwarded over an APIC bus to the processors.
PCI IRQ Lines
PCI devices generate IRQs using up to four PCI IRQ lines (INTA#,
INTB#, INTC#, and INTD#).
PCI interrupts can be shared; several devices can use the same
interrupt. However, optimal system performance is reached when
minimizing the sharing of interrupts. Refer to page 74 for a table of the
PCI device interrupts.
Chapter 3
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HP BIOS
BIOS Addresses
96
Chapter 3
4
Tests and Error Messages
This chapter describes:
• MaxiLife firmware test sequences and error messages
• Preboot diagnostics error codes
Chapter 4
97
Tests and Error Messages
MaxiLife Test Sequence and Error Messages
• Power-On Self-Test (POST) routines, which the computer’s ROM
BIOS contains
• Error messages and suggestions for corrective action
MaxiLife Test Sequence and Error Messages
When you turn on the Workstation, the system initiates the normal
startup sequence, which consists of the following steps:
• Basic preboot diagnostics
• BIOS launch
• POST phase
• Operating system boot phase
If the system detects any errors during the startup sequence, MaxiLife
won’t necessarily freeze the system. However, some critical hardware
errors are fatal to the system and prevent the system from starting. (For
example, CPU socket and power supply malfunctions can prevent the
system from working.)
The system detects non-crucial errors both during preboot diagnostics
and POST, in which the BIOS boot process returns an error code. The
system detects some errors only during POST sequence; these errors
produce the same process.
Finally, while the Workstation is working, the system can report fan and
temperature controls. (For example, the system can report a fan error if a
fan cable is disconnected.) This type of error disappears as soon as you fix
the problem (for example, reconnect the fan cable).
The next sections describe the different diagnostics.
Basic Preboot Diagnostics
The first diagnostic, called basic preboot diagnostics, runs to check the
presence of the processors or terminators, power supply, hardware
monitoring, and thermal sensors. If you have a power cord connected to
the Workstation, the basic preboot diagnostics are activated.
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Tests and Error Messages
MaxiLife Test Sequence and Error Messages
The preboot diagnostic tests run in order of priority, according to their
importance to computer functions.
On the HP x2000 Workstation, the first detected error displays a
message on the LCD status panel. If an error occurs, one of the following
screens displays.
Figure 4-1
Possible Error Messages
Presence of processor, or
processor terminator
Control of some voltages:
12V, 3.3V, 1.8V, 2.5V, -5V
ERROR
ERROR
Power Supply
CPU Socket
Missing or incorrectly installed
processor or processor
If a power supply error occurs, a
cause could reside in the power
supply cabling or circuits
Figure 4-2 shows how the preboot diagnostics work when an error occurs.
Figure 4-2
Preboot Diagnostics Error
CPU or
Vcc State (5V)
Voltage 12V, 3.3V, 1.8V,
Voltage CPU1, CPU2
MaxiLife
Firmware
Hardware
Monitoring
I2C Bus
Temperature
Sensors
LCD Status
Panel
ERROR
CPU Socket
Chapter 4
System
Memo
An error has been detected
when checking the processor
and processor terminator. The
displayed error message could
indicate a missing processor or
processor terminator.
99
Tests and Error Messages
MaxiLife Test Sequence and Error Messages
The following table shows the test sequence carried out, the type of error
message, and the action to take.
Test
Error Code
Beep Codes
Action to Take
Presence of either a processor
or processor terminator
CPU socket
1
Check that the processors and
processor terminator are
correctly installed
Control of some voltages: 12V,
3.3V, 1.8V, 2.5V
Power supply
2
Check the power supply cable
and connectors, and processor
Check the hardware monitoring
No HW
monitoring
System board problem
Check thermal sensor
Therm.
sensor 90
System board problem
Check thermal sensor
Therm.
sensor 92
System board problem
Preboot Diagnostics Error Codes
When a failure occurs prior to the operating system loading, the
Workstation beeps three times, then begins a series of beeps. These
beeps identify the part that needs troubleshooting or replacement.
Number of beeps
Problem
1
Absent or incorrectly connected processor
2
Power supply is in protected mode
3
Memory modules not present, incompatible, or not functioning
4
Video controller failure
5
PnP/PCI initialization failure
6
Corrupted BIOS; you need to activate crisis-recovery procedure
7
System board failure
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Chapter 4
Tests and Error Messages
POST Sequence and POST Error
POST Sequence and POST Error
In this phase, MaxiLife waits for any error messages that the BIOS may
issue. If such an error occurs, an error code appears on the monitor
screen.
On the HP x2000 Workstation, a screen similar to Figure 4-3 displays.
The error code that appears on the LCD status panel is the same as the
one that appears on the monitor screen. If the POST issues several error
codes, only the last one is visible on the LCD status panel.
Figure 4-3
POST Sequence and POST Error
ERROR
Keyboard Test
Figure 4-4 and Figure 4-5 show the different BIOS-generated errors.
Figure 4-4
BIOS-generated Errors
“BIOS” ERROR
BIOS
“read system
memory”
MaxiLife
“Spy System
Memory”
A time-out of three seconds
occurs before the message
appears on the LCD status
panel and video display
ERROR
System
Memory
BIOS Check sum
LCD Status Panel
Chapter 4
101
Tests and Error Messages
POST Sequence and POST Error
Figure 4-5
BIOS-generated Errors
“BIOS”-Generated Errors
“No Video”
BIOS
MaxiLife
ERROR
No Video
Video
Slots
Beep Codes
LCD Status Panel
Test
Error Code
Beep Codes
Action to Take
Incompatible memory modules
Mem
miscompare
3
Check that the memory
modules are of the same speed
and type
Presence of continuity modules
in the RIMM sockets
RIMM
continuity
3
Check that the RDRAM
continuity modules are
installed
Compatibility speed rating of
installed RDRAM modules
RIMM speed
3
Check that the installed
RDRAM modules have the
same speed ratings
Compatibility of installed
RDRAM modules
RIMM devices
3
The 32-device limit per
RDRAM has been exceeded
Presence of memory modules
No RIMM
3
Check that the memory
modules are correctly installed
Availability of video controller
is checked by the BIOS. If an
error is detected, and it isn’t a
fatal error, the BIOS continues
its execution normally.
No video
4
Check that the video controller
is correctly installed
Note: No error is detected if a
monitor isn’t connected to an
installed video controller. This
isn’t a fatal error, and the
BIOS continues its normal
execution.
Operating System Boot Phase
If no error message appears at this stage of the system startup, the
operating system launches. The LCD status panel displays the system
platform and a smiling icon.
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Tests and Error Messages
POST Sequence and POST Error
Run-Time Errors
During the normal usage of the Workstation (and at boot), MaxiLife
continually monitors vital system parameters. These include:
temperature errors, fan malfunctions, power voltage drops and CPU
problems.
Test
Error Code
Action to Take
During normal
usage, HP MaxiLife
continually checks
vital system
parameters. If an
error occurs, a
message appears on
the LCD panel.
System FAN
System or chassis fan, fan cable
PCI FAN
PCI fan, fan cable
CPU 1 FAN
CPU 1 fan, fan cable
CPU 2 FAN
CPU 2 fan, fan cable
Processor
temperature
Processor temperature > 85˚C
CPU
temperature
Thermal or internal processor failure
PCI
temperature
Ambient or PCI temperature > 64˚C
Disk
temperature
Disk temperature > 58˚C, or sensor unplugged
PSU 12 V error
Power supply unit failed. Try the following:
Power CPU
error
• Replace the power supply unit with a
PSU 3V3 error
• If the problem persists, replace the system
known working one
board
PSU 2V5 error
PSU 1V8 error
PSU -5V error
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103
Tests and Error Messages
Main Menu
Main Menu
The main menu appears when you press any of the LCD buttons. (You
can access the MaxiLife LCD status panel even when the Workstation is
powered off.) The main menu consists of three submenus:
• System Info
• Boot Steps
• Boot Report
System Info
Obtains information from the BIOS and the system’s serial EEPROM.
This information includes:
•
•
•
•
•
Product name
BIOS version
Serial number
Number of processors and speed
Size of memory for each socket
Figure 4-6 shows how the System Info obtains its information.
Figure 4-6
System Information
System Info
strings in
MaxiLife
EEPROM
Write
HP x2000
Info
Services
BIOS
DMI
Table
LCD Status Panel
Boot Steps
Shows the POST codes during system startup. The BIOS provides the
POST code, which appears on the LCD panel as soon as it is available. If
the system stops during startup, the last successful boot-step POST code
appears on the LCD. When you select Boot Steps, the POST step appears
on the LCD status panel during the subsequent boot processes.
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Tests and Error Messages
Main Menu
To ensure that MaxiLife is ready to display the first POST codes as soon
as possible, the preboot diagnostics aren’t executed when the system is
booted with the Boot Steps option selected. Figure 4-7 shows how Boot
Steps obtains its information from the BIOS, then displays a POST error
if necessary.
Figure 4-7
Boot Steps
System Info
Boot Steps
Next
MaxiLife
HP x2000
Post Code 24
Ok
This is a toggle
item, which is
indicated with
a check mark
“Write
“Write
POST
POST
Code” BIOS ERROR”
Error
Post Code XX
Boot Report
Runs a set of diagnostics that assess the system’s components. Results of
the tests appear on the LCD status panel, one after another, when you
press the LCD
buttons.
Components are tested in sequence when the you press the Next button.
When all components have been checked, a diagnostic screen appears.
Depending on the result of the diagnostics, the screen could indicate
either Diagnostics Done OK or FAIL.
At the end of the test, you can exit the diagnostic mode by pressing the
LCD button.
For more information about MaxiLife, refer to Chapter 7
“Troubleshooting Your HPx2000 Workstation.”
Chapter 4
105
Tests and Error Messages
Order in Which POSTs Occur
Order in Which POSTs Occur
The POST executes each time the system is powered on or a reset is
performed. The POST process verifies the basic functionality of the
system components and initializes certain system parameters.
The POST starts by displaying a graphic screen of the HP PC
Workstation’s logo when you restart the system. If you want to view the
POST details, press Esc to access the HP Summary Screen.
If the POST detects an error, the screen switches to text mode and a
detailed error message appears on a View System Errors screen. On this
screen, the error message utility (EMU) not only displays the error
diagnosis but suggests corrective action. (Refer to page 114 for a brief
summary.)
On the HP x2000 Workstation, the LCD status panel displays either a
message, a POST code number (refer to Table 4-1), or an EMU code.
Devices such as memory and newly installed hard disks are configured
automatically. You don’t need to confirm the change.
During the POST, the system copies BIOS and other ROM data into
high-speed shadow RAM. The shadow RAM is addressed at the same
physical location as the original ROM in a manner that is completely
transparent to applications. Therefore, shadow RAM appears to behave
as very fast ROM. This technique provides faster access to the system
BIOS firmware.
Table 4-1 lists the POST checkpoint codes and their associated beeps.
See page 101 for more details about preboot diagnostics error codes.
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Tests and Error Messages
Order in Which POSTs Occur
Table 4-1
POST Checkpoint Codes
Checkpoint
Code
POST Routine Description
02h
Verify real mode
03h
Disable Non-Maskable Interrupt (NMI)
04h
Get CPU type
06h
Initialize system hardware
08h
Initialize chipset with initial POST values
09h
Set IN POST flag
POST Start
0Ah
Initialize CPU registers
CPU Regist. Init
0Bh
Enable CPU cache
0Ch
Initialize caches to initial POST values
0Eh
Initialize I/O component
I/O Init.
0Fh
Initialize the local bus IDE
IDE Init.
10h
Initialize power management
11h
Load alternate registers with initial POST
values
12h
Restore CPU control word during warm boot
13h
Initialize PCI bus mastering devices
14h
Initialize keyboard controller
16h
BIOS ROM checksum
17h
Initialize cache before memory autosize
18h
8254 timer initialization
1Ah
8237 DMA controller initialization
1Ch
Reset programmable interrupt controller
20h
Test DRAM refresh
RAM Refresh Test
22h
Test 8742 keyboard controller
Keyb. Ctrl. Test
Chapter 4
MaxiLife LCD
Display Message
Beep
Codes
PCI Mast. Init.
BIOS Check sum
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Tests and Error Messages
Order in Which POSTs Occur
Table 4-1
POST Checkpoint Codes
Checkpoint
Code
POST Routine Description
24h
Set ES segment register to 4GB
26h
Enable A20 line
28h
Autosize DRAM
29h
Initialize POST memory manager
2Ah
Clear 512KB base RAM
2Ch
RAM failure on address linea
RAM Add. Failure
2Eh
RAM failure on data bits xxxx1 of low byte of
memory bus
RAM Data Low
2Fh
Enable cache before system BIOS shadow
30h
RAM failure on data bits xxxx1 of high byte
of memory bus
32h
Test CPU bus-clock frequency
33h
Initialize POST dispatch manager
36h
Warm start shut down
38h
Shadow system BIOS ROM
3Ah
Autosize cache
3Ch
Advanced configuration of chipset registers
3Dh
Load alternate registers with CMOS values
42h
Initialize interrupt vectors
45h
POST device initialization
46h
Check ROM copyright notice
48h
Check video configuration against CMOS
49h
Initialize PCI bus and devices
PCI Detection
5
4Ah
Initialize all video adapters in system
Video Detection
4
108
MaxiLife LCD
Display Message
Beep
Codes
Memory Detection
3
RAM Data High
Shadow BIOS ROM
Chapter 4
Tests and Error Messages
Order in Which POSTs Occur
Table 4-1
POST Checkpoint Codes
Checkpoint
Code
POST Routine Description
4Bh
Display QuietBoot screen (optional)
4Ch
Shadow video BIOS ROM
4Eh
Display BIOS copyright notice
50h
Display CPU type and speed
51h
Initialize EISA board
52h
Test keyboard
54h
Set key click if enabled
56h
Enable keyboard
58h
Test for unexpected interrupts
59h
Initialize POST display service
5Ah
Display prompt press F2 to enter Setup
5Bh
Disable CPU cache
5Ch
Test RAM between 512KB and 640KB
Base Memory Test
60h
Test extended memory
Ext. Memory Data
62h
Test extended memory address lines
Ext. Memory Add.
64h
Jump to UserPatch1
66h
Configure advanced cache registers
67h
Initialize multiprocessor APIC
68h
Enable external and CPU caches
69h
Setup System Management Mode (SMM)
area
6Ah
Display external Level 2 cache size
6Ch
Display shadow-area message
6Eh
Display possible high address for UMB
recovery
Chapter 4
MaxiLife LCD
Display Message
Beep
Codes
Keyboard Test
Unexpect. STOP
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Tests and Error Messages
Order in Which POSTs Occur
Table 4-1
POST Checkpoint Codes
Checkpoint
Code
POST Routine Description
70h
Display error messages
72h
Check for configuration errors
76h
Check for keyboard errors
7Ch
Set up hardware interrupt vectors
7Eh
Initialize coprocessor if present
80h
Disable onboard super I/O ports and IRQs
81h
Late POST device initialization
82h
Detect and install external RS 232 ports
83h
Configure non-MCD IDE controllers
84h
Detect and install external parallel ports
85h
Initialize PC-compatible PnP ISA devices
86h
Re-initialize onboard I/O ports
87h
Configure system board configurable devices
(optional)
88h
Initialize BIOS data area
89h
Enable Non-Maskable Interrupts (NMIs)
8Ah
Initialize extended BIOS data area
8Bh
Test and initialize PS/2
8Ch
Initialize floppy controller
8Fh
Determine number of ATA drives (optional)
90h
Initialize hard disk controllers
Disc Ctrl. Init.
91h
Initialize local-bus hard disk controllers
Disc Bus Init.
92h
Jump to UsersPatch2
Maxilife Test
93h
Build MPTABLE for multiprocessor boards
110
MaxiLife LCD
Display Message
Beep
Codes
Keyboard Test
Mouse PS2 Test
Chapter 4
Tests and Error Messages
Order in Which POSTs Occur
Table 4-1
POST Checkpoint Codes
Checkpoint
Code
POST Routine Description
MaxiLife LCD
Display Message
95h
Install CD-ROM for boot
CDROM Ctr. Init.
96h
Clear huge ES segment register
97h
Fix multiprocessor table
98h
Search for option ROMs
99h
Check for SMART drive
9Ah
Shadow option ROMs
9Ch
Set up power management
9Dh
Initialize security engine (optional)
9Eh
Enable hardware interrupts
9Fh
Determine number of ATA and SCSI drives
A0h
Set time of day
A2h
Check key lock
A4h
Initialize typematic rate
A8h
Erase F2 prompt
AAh
Scan for F2 key stroke
ACh
Enter SETUP
AEh
Clear Boot flag
B0h
Check for errors
B2h
POST done - prepare to boot operating
system
B5H
Terminate QuietBoot (optional)
B6h
Check password (optional)
Check Password
B7h
ACPI tables initialized
ACPI Init.
B8h
Clear global descriptor table
Chapter 4
Beep
Codes
Opt. Rom Detect.
Check ATA / SCSI
BIOS SETUP
...Checking...
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Tests and Error Messages
Order in Which POSTs Occur
Table 4-1
POST Checkpoint Codes
Checkpoint
Code
POST Routine Description
MaxiLife LCD
Display Message
B9h
Prepare boot
Prepare Boot...
BAh
Initialize DMI parameters
DMI Tables Init.
BBh
Initialize PnP Option ROMs
PNP Opt. ROM Init
BCh
Clear parity checkers
BDh
Display MultiBoot menu
BEh
Clear screen (optional)
BFh
Check virus and backup reminders
C0h
Try to boot with INT 19
C1h
Initialize POST Error Manager (PEM)
C2h
Initialize error logging
C3h
Initialize error display function
C4h
Initialize system error handling
C5h
PnPnd dual CMOS (optional)
C6h
Initialize notebook docking (optional)
C7h
Initialize notebook docking late
C8h
Force check (optional)
C9h
Extended checksum (optional)
D2h
Unknown Interupt
Beep
Codes
The following are for boot block in Flash ROM
E0h
Initialize the chipset
E1h
Initialize the bridge
E2h
Initialize the CPU
E3h
Initialize system timer
E4h
Initialize system I/O
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Tests and Error Messages
Order in Which POSTs Occur
Table 4-1
POST Checkpoint Codes
Checkpoint
Code
POST Routine Description
E5h
Check force recovery boot
E6h
Checksum BIOS ROM
E7h
Go to BIOS
E8h
Set huge segment
E9h
Initialize multiprocessor
EAh
Initialize OEM special code
EBh
Initialize PIC and DMA
ECh
Initialize memory type
EDh
Initialize memory size
EEh
Shadow boot block
EFh
System memory test
F0h
Initialize interrupt vectors
F1h
Initialize run time clock
F2h
Initialize video
F3h
Initialize system management mode
F4h
Output one beep before boot
F5h
Boot to mini DOS
F6h
Clear huge segment
F7h
Boot to full DOS
MaxiLife LCD
Display Message
Beep
Codes
a. If the BIOS detects error 2C, 2E, or 30 (base 512KB RAM error), it displays an additional
word-bitmap (xxxx) indicating the address line or bits that failed. For example:
2C 0002 means line 1 (bit one set) has failed.
2E 1020 means data bits 12 and 5 (bits 12 and 5 set) have failed in the lower 16 bits.
The BIOS also sends the bitmap to the port-80 LED display. It first displays the checkpoint
code, followed by a delay, the high-order byte, another delay, then the low-order byte of the
error. It repeats this sequence continuously.
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Tests and Error Messages
Error Message Summary
Error Message Summary
In the event an error generates in POST during the boot process, the
Error Setup Manager gives access to one or more detected errors. Each
EMU error displays as a four-digit code with an associated text message
on the monitor screen and/or the MaxiLife LCD panel.
You can get further details by pressing Enter. A detailed description of
the reason for the failure and how to solve the problem displays. The
following examples give the different types of error categories.
Category #1:
If the error is only a warning (such as, key stuck), the POST should
prompt:
WARNINGa
00100
Keyboard Error
a. After a time-out period of five seconds without any intervention, the system
resumes to boot.
Category #2:
If the error is serious, the POST should prompt:
00xx
The BIOS has detected a serious problem that prevents your PC from
booting
Press Enter to view more information about error messages.
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Tests and Error Messages
Error Message Summary
Code #
Cause/Symptom
Short message (US)
0000h
Any POST error that isn’t listed below
System error
0010h
CMOS Checksum error (if no serial EEPROM)
Incorrect CMOS Checksum
0011h
Date and time (CMOS backed up from SE2P)
Date and time lost
0012h
PC configuration lost (both SE2P and CMOS lost)
Incorrect PC configuration
0020h
Any POST error regarding an AT option ROM
Option ROM error
0040h
Serial number corrupted (bad checksum or null #)
Invalid PC serial number
0041
Product flag not initialized or bad
Invalid internal product type
0060h
RPO initialization failure
Remote power on error
0070h
CPU Termination Card missing from processor 2
socket in a mono-processor system
CPU terminator card error
0100h
Keyboard stuck key
Keyboard error
0101h
Keyboard self-test failure
Keyboard error
0102h
Keyboard controller I/O access failure
Keyboard error
0103h
Keyboard not connected
Keyboard error
0300h
Floppy A: self-test failure
Flexible disk drive A error
0301h
Floppy B: self-test failure
Flexible disk drive B error
0310h
Floppy A: not detected (but configured in CMOS)
Flexible disk drive error
0311h
Floppy B: not detected (but configured in CMOS)
Flexible disk drive error
0306h
General failure on floppy controller
Flexible disk drive error
0400h
CD-ROM test failure
CD-ROM error
0401h
CD-ROM not detected (but configured in CMOS)
CD-ROM error
0500h
General failure on HDD onboard primary ctrl
IDE device error
0501h
General failure on HDD onboard secondary ctrl
IDE device error
0510h
HDD # 0 self-test error
IDE device # 0 error
0520h
HDD # 0 not detected (but configured in CMOS)
IDE device # 0 error
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Tests and Error Messages
Error Message Summary
Code #
Cause/Symptom
Short message (US)
0521h
HDD # 1 not detected (but configured in CMOS)
IDE device # 1 error
0522h
HDD # 2 not detected (but configured in CMOS)
IDE device # 2 error
0523h
HDD # 3 not detected (but configured in CMOS)
IDE device # 3 error
0530h
Found a drive on slave connector only (primary)
IDE device error
0531h
Found a drive on slave connector only (secondary)
IDE device error
0600h
Found less video memory than configured in
CMOS
Video memory error
0700h
Found less DRAM memory than at previous boot
System memory error
0711h
Defective SIMM (module 1, bank 1)
System memory error
0800h
Found lower cache size than configured
System cache error
0801h
Cache self-test failure
System cache error
0A00h
Plug and Play (PnP) video auto-setting failure
(DDC hang)
DDC video error
The following table summarizes the most significant problems that can
be reported.
Message
Explanation or Suggestions for Corrective Action
Operating system not found
• Check whether the disk, HDD, FDD, or CD-ROM drive is
connected.
• If it is connected, check that it is detected by POST.
• Check that your boot device is enabled on the Setup Security
menu.
• If the problem persists, check that the boot device contains the
operating system.
Missing operating system
If you have configured HDD user parameters, check that they are
correct. Otherwise, use HDD type “Auto” parameters.
Resource allocation conflict
-PCI device 0079 on system
board
Clear CMOS.
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Tests and Error Messages
Error Message Summary
Message
Explanation or Suggestions for Corrective Action
Video PnP interrupted or
failed; re-enable in Setup and
try again
You may have powered your computer off/on too quickly and the
computer turned off video PnP as a protection.
System CMOS checksum bad
- run Setup
CMOS contents have changed between two power-on sessions. Run
Setup for configuration.
No message, system “hangs”
Check that the main memory modules are correctly set in their
sockets.
Other
An error message may display and the computer may hang for 20
seconds, then beep. The POST is probably checking for a mass
storage device, which it can’t find, and the computer is in time-out
mode. After time-out, run Setup to check the configuration.
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117
Tests and Error Messages
Error Message Summary
118
Chapter 4
5
Hardware Components
This chapter describes:
• Graphics cards
• Network cards
Chapter 5
119
Hardware Components
Graphics Cards
• SCSI adapter cards
• Mass storage devices
• Connectors and sockets
• The rear panel
Graphics Cards
HP x2000 Workstation models come with a graphics card supplied by
third party manufacturers. This graphics card is one of the following,
depending on the Workstation model:
• Matrox Millennium G450 (for more information than is presented
below, see http://www.matrox.com/mga/home.htm)
• nVIDIA Quadro2 MXR and Quadro Pro (for more information, see
http://www.nvidia.com/Products.nsf)
• ATI FireGL2 or FireGL4 (for more information, see http://www.ati.com)
Matrox Millennium G450 Graphics Card
The Matrox Millennium G450 Dual Head AGP graphics card has a total
of 16MB of installed video memory (non-upgradeable). Main features
include:
• Powered by the 256-bit DualBus Matrox G450 chip
• Matrox DualHead technology for connecting two monitors
• Matrox DualHead technology with PowerDesk desktop manager:
— Easy multiple resolutions support
— Simple dialog box
— Effortless multiple-window management
•
•
•
•
TV output (composite video and S-video, NTSC and PAL)
Full AGP 2X/AGP 4X support (up to 1GB/sec bandwidth)
360MHz main RAMDAC and 230MHz secondary RAMDAC
Support for all VESA standards:
— VBE 2.0 (Super VGA modes)
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Hardware Components
Graphics Cards
— DPMS energy saving
— DDC2B support for Plug and Play (PnP) detection of monitor
• Support for true 32-bit color (16.7 million colors) at resolutions up to
2048 x 1536 on the main display
• Support for monitors with 16/10 aspect ration, at resolutions up to
1920 x 1200 on the main display
3D Features
•
•
•
•
•
•
•
•
•
•
VCQ2 or Vibrant Color Quality2
Supports 32-bit Z buffering for exceptional rendering precision
Environment-mapped bump mapping for more realistic 3D images
Stencil buffering
Bilinear, trilinear, and anisotropic filtering
Single, double, and triple buffering
Texture mapping
MIP mapping
Gouraud shading
Alpha blending, anti-aliasing, fogging, specular highlighting
Figure 5-1 shows the Matrox Millennium G450 graphics card.
Figure 5-1
Matrox Millennium G450 Graphics Card
VGA Port 1
VGA Port 2
NOTE
If you use only one monitor, you must use Port 1.
Chapter 5
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Hardware Components
Graphics Cards
If you connect a second monitor, the driver detects it during startup. This
means that you must connect both monitors to the graphics card before
startup.
If the driver detects only one monitor, only the mono head settings are
available in the driver configuration screens.
Available Video Resolutions
The number of supported colors is limited by the graphics device and the
video memory. The resolution/color/refresh-rate combination is limited
by a combination of the display driver, the graphics device, and the video
memory. If the resolution/refresh-rate combination is set higher than the
display can support, you risk damaging the display.
The following table summarizes the maximum supported resolutions.
Maximum Display Resolution
Aspect Ratio
Main Display
Second Display
Traditional
4:3/5:4 aspect ratio
2048 x 1536
1600 x 1200
Wide screen
16:9/16:10 aspect ratio
1920 x 1200
1600 x 1024
The following table summarizes the maximum supported refresh rates.
The maximum refresh rates are always attainable with 8-bit or 16-bit
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Hardware Components
Graphics Cards
color. They may not be attainable with 24-bit or 32-bit color and the
highest refresh rates.
Maximum Refresh Rates (Hz)
Aspect Ratio
Resolution
Main Display
(360MHz
RAMDAC)
Second Display
(230MHz
RAMDAC)
Traditional
4:3/5:4 aspect ratio
640x480
200
200
800x600
200
200
1024x768
160
160
1152x864
140
150
1280x1024
120
120
1600x1200
100
85
1800x1440
85
—
1920x1440
85
—
2048x1536
85
—
856x480
200
200
1280x720
160
140
1600x1024
120
90
1920x1080
110
—
1920x1200
100
—
Wide screen
16:9/16:10
aspect ratio
Limitations
• The second display supports only 16-bit and 32-bit color.
• 3D acceleration is available only when you use 16-bit and 32-bit color.
NOTE
For complete information on the Matrox graphics cards, see
http://www.matrox.com/mga/home.htm
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Hardware Components
Graphics Cards
nVIDIA Quadro2 MXR
The nVIDIA Quadro2 MXR graphics card’s main features include:
• TwinView architecture, allowing two simultaneous displays
• Support for both DVI-I (digital LCD) and VGA (analog CRT) monitors
• AGP 4x with fast writes
• 350MHz RAMDAC
• Digital Vibrance Control (DVC) for accurate color adjustment giving
bright, accurate colors in all conditions
• High-performance hardware anti-aliasing for smoother edges
Figure 5-2
nVIDIA Quadro2 MXR Graphics Card
Actual graphics
card may differ
from the one
shown
3D Features
• Second-generation transform and lighting engines
• Dedicated graphics-specific GPU frees your Workstation’s main
processor for other tasks and provides faster transform and lighting
processing
• nVIDIA shading rasterizer provides natural visual properties such as
cloud, smoke, water, textiles, and plastic to images
• 32MB unified frame buffer allows the use of high-resolution 32bpp
textures
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Graphics Cards
• 32-bit Z/Stencil buffer eliminates polygon-popping problems in
high-polygon 3D imaging
nVIDIA Quadro Pro
The nVIDIA Quadro Pro graphics card’s main features include:
• Hardware anti-aliased line engine.
• 6.4 GB/sec. bandwidth enabling work in fully textured mode while
achieving real-time frame rates.
• 64 Mbyte unified frame buffer providing ample room for high
resolution, 32bpp textures.
• 1.0G pixels/sec. rendering power.
• 31M triangles/sec. geometry processing power.
Figure 5-3
nVIDIA Quadro Pro Graphics Card
NOTE
For complete information on nVIDIA graphics cards, see
http://www.nvidia.com/Products.nsf
Chapter 5
125
Hardware Components
Graphics Cards
FIREGL2 and FIREGL4
The ATI FireGL graphics card’s main features include:
Controller
IBM Chipset: RC 1000 256-bit Graphics Rasterizer and GT1000
hardware geometry engine with integrated features including:
•
•
•
•
•
•
•
VGA Controller
2D/3D Raster Engine and dual Texture Unit
8-bit Double Buffered Overlays
Video Overlay Unit
2 DMA / BLIT Units
Polygon Setup Processor
300 MHz / 30-bit Palette DAC, including four color lookup tables and
gamma correction table
• 256-bit Rasterizer and DDR memory interface
Resolution
• True color resolution up to 1920 x 1200, double-buffered and 24-bit,
Z-buffered
3D Performance
• 27 million (29 million for FireGL4) Triangles/second, G-Shaded,
Z-buffered, non-Textured
• 31 million (33 million for FireGL4) Anti-Aliased Vectors/second
• 410 million (512 million for FireGL4) Pixels/second fill rate,
G-Shaded, Z-buffered, non-Textured
• 200 million (250 million for FireGL4) Pixels/second Trilinear Texture
fill rate (Mip-mapped)
Professional 3D Rendering
•
•
•
•
•
•
•
•
•
•
Full OpenGL 1.1 ICD with 1.2 functional extensions
3D Acceleration w/ Texture Environments
Single-pass bump mapping and hardware 3D textures
Gouraud shading
Bilinear and trilinear MIP-mapping
Alpha blending
Fogging and depth cueing
Anti-aliased lines and sorted polygons
Scissoring and stippling
Overlay and stencil buffer
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Graphics Cards
• Z-buffering
Hardware geometry acceleration
• 100% OpenGL geometry pipeline
• Full geometry transform processing
• Full lighting calculations for 16 sources, including directional,
positional and spot
• Gamma Corrected Anti-Aliased Lines
• Back Face Culling
• Occlusion Culling
• Linked Queues
Broadcast Video
•
•
•
•
Figure 5-4
NOTE
Bilinear scaling (up/down)
YUV-RGB converter for video and textures
Supports 422 YUV & RGB Pixels
Two Triple Buffered, Video Overlays
FireGL2 Graphics Card
For complete information on FireGL graphics cards, see
http://www.ati.com
Chapter 5
127
Hardware Components
Network Cards
Network Cards
Most HP x2000 Workstation models come with an HP 10/100 TX LAN
card. This section describes this card and the features of other supported
LAN cards.
HP 10/100 TX PCI LAN Interface
The 10/100 TX LAN Interface is a 32-bit PCI 2.2 card that supports
10Mbits per second (10Base-T) and 100Mbits per second (100 TX)
transfer speeds, and both half and full duplex operation.
Figure 5-5
HP 10/100 TX LAN Interface
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Hardware Components
Network Cards
HP 10/100 TX PCI LAN Interface Features
Feature
Description
RJ45 connector
Connection to Ethernet 10/100 TX autonegotiation
BootROM
Protocols:
• PxE 2.0
• On-board socket support up to 128Kb
Remote Power On
(RPO)
Full remote power on using Magic Packet for Microsoft
Windows NT 4.0 in APM mode.
Remote Wake Up
(RWU)
Enable and Wake Up from Suspend state using Magic
Packet and Pattern Matching for Microsoft Win2000 in
ACPI mode.
This feature enables a host computer to remotely (over
the network) power on computers and wake computers up
from energy-saving sleep mode. To enable these features,
use the Setup program to configure the BIOS.
Power Management
• OnNow 1.0
• Advanced Power Management 1.2
• PCI Power Management 1.1
• WfM 2.0 compliant, ACPI
Manageability
• Desktop Management Interface (DMI) 2.0 dynamic
driver
• DMI 2.0 SNMP mapper
• PXE 2.0 Flashable BootROM (optional on socket)
Diagnostic
• Mac address DOS report tool
• User Diag for DOS
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Hardware Components
Network Cards
HP 10/100 TX PCI LAN Interface LED Descriptions
LED
Description
Flashing
Steady
Off
10 LNK
Link integrity
Reversed
polarity
Good 10Base-T
connection between
NIC and hub
No connection
between NIC and
hub
100 LNK
Link integrity
Reversed
polarity
Good 100 TX
connection between
NIC and hub
No connection
between NIC and
hub
ACT
Yellow:
Port traffic for
either speed
Network traffic
present
Heavy network traffic
No traffic
Supported LAN Cards
The HP x2000 Workstation supports the 3COM Network Interconnect
(NIC) LAN Card.
3COM NIC LAN Card Features
Feature
Description
Interface
32-bit 10/100 BT full duplex RJ LAN Port
LED
Three LEDs:
• activity
• 10MB/s speed
• 100MB/s speed
Labels
PCI 2.2 specification, PC 99, Intel WfM 2.0
Power
Management
• RPO and RWU for APM Windows 95 and Windows 98
• RWU for ACPI Windows 98 and Windows 2000
• RPO for Windows NT 4.0
• OnNow 1.0, APM 1.2
• PCI Power Management 1.1
• WOL, PCI VccAux 3.3 V
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Hardware Components
Network Cards
Feature
Description
Manageability
DMI 2.0 Component Code
Diagnostic
• MAC address DOS report tool
• User Diag for DOS, Windows NT 4.0, Windows 95,
and Windows 98
Drivers
Major OSs, minor OSs
Boot ROM
Multiboot BootROM (BIOS or socket)
Remote Wake Up
(RWU)
Enables a host computer to remotely (over the network)
power on computers and wake computers from sleep
mode. To enable these features, use the Setup program to
configure the BIOS.
3COM LAN Card LED Descriptions
LED
Description
Flashing
Steady
Off
10 LNK
Green:
Link integrity
Reversed
polarity
Good 10Base-T
connection between NIC
and hub
No connection
between NIC and
hub
100 LNK
Green:
Link integrity
Reversed
polarity
Good 100 TX connection
between NIC and hub
No connection
between NIC and
hub
ACT
Yellow:
Port traffic for
either speed
Network traffic
present
Heavy network traffic
No traffic
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131
Hardware Components
SCSI Adapter Cards
SCSI Adapter Cards
Adaptec 29160 SCSI PCI Adapter Card
Your Workstation has an Ultra 160/m SCSI card. The Adaptec SCSI card
has a system bus rate of 533MB/sec, a SCSI data transfer rate of
160MB/sec, and the capability to support as many as 15 peripheral
devices.
The Adaptec SCSI card can connect to Low-Voltage Differential (LVD)
SCSI devices (for example, Ultra2 and Ultra 160/m) and Single-Ended
(SE) SCSI devices (for example, Ultra SCSI, Fast SCSI, SCSI-1).
Examples of SE devices include DAT drives, scanners, and older hard
disk drives.
Figure 5-6
Adaptec SCSI Card
Connector 2
Connector 3
Connector 4
Connector 1
The following is a description of connectors 1 through 4.
• Connector 1: 68-pin external connector for LVD SCSI devices
• Connector 2: 68-pin internal connector for LVD SCSI devices
• Connector 3: 68-pin internal connector for wide SE SCSI devices
• Connector 4: 50-pin internal connector for narrow SE SCSI devices
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SCSI Adapter Cards
Although SE SCSI devices work when you attach them to connector 1 or
2, it limits all devices to SE mode. For example, this limitation would
result in the Ultra 160/m hard disk drive performance being limited from
160MB/sec to 40MB/sec. Therefore, you should connect only LVD SCSI
devices to connectors 1 and 2.
For information about how to connect internal and external SCSI
devices, please read Chapter 6 “Installing and Replacing Hardware
Parts.”
SCSI Cable Information
You should use your external SCSI connector to connect LVD SCSI
devices to your Workstation. This section provides you with SCSI cable
information that is important for the correct operation of your external
SCSI device.
NOTE
The total length of the external SCSI cable shouldn’t exceed 10 meters
(approximately 32.81 feet) and at least eight inches of cable must
separate each device.
Contact your dealer to order shielded HP SCSI cables to connect external
SCSI accessories.
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Hardware Components
SCSI Adapter Cards
CAUTION
LVD SCSI is very sensitive to noise; therefore, all cables on the SCSI bus
must be exceptionally high-quality cables. The following table shows
examples of such cables.
Please make sure that any external hard disk enclosures are rated for
LVD SCSI use.
Cable Number
Cable Length
Description
C2978A
0.5m
68-pin HDTSa to 68-pin HDTS
C2979A
1.5m
C2911B
1.0m
C2924B
2.5m
C2361A
1.0m
C2362A
2.5m
C2363A
10.0m
C2365A
5.0m
68-pin VHDCIb to 68-pin HDTS
a. High Density Thumbscrew (HDTS)
b. Very High Density Cabled Interconnect (VHDCI)
134
Chapter 5
Hardware Components
SCSI Adapter Cards
Additional SCSI Card Features
The following table describes features of the Adaptec SCSI card.
Feature
Description
Double Transition
Clocking
Changes the digital protocol to use both edges of the SCSI
request/acknowledge signal clock. Allows designers to use Ultra2 cables.
The signal in an Ultra2 SCSI runs a 40MHz, whereas data runs at only
20MHz or 80MB/sec on a 16-bit wide bus.
Using both edges of the same signal at 40MHz, you can increase the data
rate to 40MB/sec or 160MB/sec on a 16-bit wide bus.
Cyclical Redundancy
Check
Provides extra data protection for marginal cables that are connected to
external devices. The Ultra3 SCSI cyclical redundancy check detects all:
• Single-bit errors
• Double-bit errors
• Odd number of errors
• Burst errors up to 32-bits long
Domain Validation
Tests networks, cables, backplanes, terminators, and hard disk drives to
ensure that the environment is operating at required specification. If
reliability is at risk, the transfer speed is lowered.
Chapter 5
135
Hardware Components
Mass Storage Devices
Mass Storage Devices
You can find HP product numbers and replacement part numbers for
mass storage devices in the x2000 Service Handbook on HP’s Web site at
www.hp.com/workstations/support
You can find information about available accessories at
www.hp.com/pcaccessories
Flexible Disk Drives
The front-access shelf has a 3.5-inch, 1.44MB flexible disk drive.
Hard Disk Drives
Table 5-1 lists the 5.25-inch (1-inch high) hard disk drives (which are
subject to change) that may be supplied with the HP x2000 Workstation
(type and quantity depends on model) on internal shelves, connected to
the SCSI or IDE controller.
Table 5-1
IDE Hard Disk Drives
IBM Deskstar (Telesto LP)
75GXP IDE
(7.2 krpm)
136
Capacity
40GB
Interface
UltraIDE ATA/66
External peak transfer rate
66MB/sec
Average seek time (read)
8.5ms
Media transfer rate
444MB/sec max.
Number of discs/heads
3/6
Buffer size
2MB
Chapter 5
Hardware Components
Mass Storage Devices
Table 5-2
SCSI Hard Disk Drives
Quantum
Atlas 10K II
SCSI (10
krpm)
Quantum
Atlas 10K II
SCSI (10
krpm)
Capacity
18.4GB
36.7GB
Interface
Ultra160 SCSI
Ultra160 SCSI
External peak transfer
rate
160MB/sec
160MB/sec
Average seek time
(read)
4.7ms
4.7ms
Internal data rate
(MB/sec)
280MB/sec
min. to
478MB/sec
max.
280MB/sec
min. to
478MB/sec
max.
Number of discs/heads
3/6
5/10
Buffer size
8MB
8MB
Chapter 5
137
Hardware Components
Mass Storage Devices
CD-ROM Drives
IDE 48X CD-ROM Drive
Some models1 have a 48X IDE CD-ROM drive in a 5.25-inch
front-access shelf ATAPI, supporting ATAPI commands and with audio
playback capability. It can play any standard audio CDs and CD-ROMs,
conforming to optical and mechanical standards as specified in the Red,
Yellow, Green, and Orange Book.
Some of the 48X IDE CD-ROM features include:
•
•
•
•
•
•
Application disk type (confirmed by Red, Yellow, Green, Orange Book)
CD-ROM data disk (Mode 1 and Mode 2)
Photo-CD Multisession
Audio CD
Mixed-mode CD-ROM (data and audio)
CD-ROM XA, CD-I, CD-Extra, CD-R, CD-RW
Description
Data capacity
Data transfer rate
650MB
Sustained transfer rate (1X=150 KB/sec) Outerside:
7,200KB/sec
Burst transfer rate:
Buffer memory size
Access time
Rotational speed
Interface
Power requirements
PIO mode 4 - 16.6 MB/sec maximum
Single Word DMA Mode 2 - 8.3 MB/sec maximum
Multi Word DMA Mode 2 - 16.6 MB/sec maximum
128KB
Average stroke (1 / 3) 110ms
Full stroke 180ms
2,048 bytes (Mode 1)
2,336 bytes (Mode 2)
ATAPI
5V, 1.2A
12V, 0.8A
1. See the HP x2000 Workstations Service Handbook to determine
which models are installed with the 48X IDE CD-ROM drive.
138
Chapter 5
Hardware Components
Mass Storage Devices
8X Video IDE DVD-ROM Drive
Some models1 have a DVD-ROM drive, which can play any standard
audio CDs and CD-ROMs, conforming to optical and mechanical
standards as specified in the Red, Yellow, Orange, and Green Books.
Description
Data capacity
Data transfer rate
650MB
Sustained transfer rate (1X=150KB/sec); Outerside:
7,200KB/sec
Burst transfer rate:
Buffer memory size
Access time
Rotational speed
Interface
Power requirements
PIO mode 4 - 16.6MB/sec maximum
Single Word DMA Mode 2 - 8.3MB/sec maximum
Multi Word DMA Mode 2 - 16.6MB/sec maximum
128KB
Average stroke (1 / 3) 110ms
Full stroke 180ms
2,048 bytes (Mode 1)
2,336 bytes (Mode 2)
ATAPI
5V, 1.2A
12V, 0.8A
1. Refer to the HP x2000 Workstations Service Handbook to
determine which models are installed with the DVD-ROM drive.
Chapter 5
139
Hardware Components
Mass Storage Devices
12X IDE CD-Writer Plus Drive
Some models1 have a CD-RW drive in a 5.25-inch front-access shelf
ATAPI, supporting ATAPI commands and with audio playback
capability. The drive can play any standard audio CDs and CD-ROMs,
and can record both write-once (CD-R) and CD-RW optical media. It
conforms to optical and mechanical standards as specified in the Red,
Yellow, Orange, and Green Books.
Description
Data capacity
650MB or up to 74 minutes of audio per disc
Performance
547MB in CD-UDF data format
Typical: 110ms (random, 1/3 access including latency)
Burst transfer rate
Spin-up time
Spin-down time
Corrected error rate
Maximum: 130ms (random, 1/3 access including latency)
Data transfer rate:
Read: Up to 32X (1X=150KB/sec)
Write: 12X (CD-R); 8X (CD-RW)
16.67MB/sec
3.2 seconds (disk high speed to stop)
2.5 seconds (disk high speed to stop)
ECC On (max. 32X): 1 block/1012 bits
Data Buffer Capacity
Write methods
Format and EEC
standard
MTBF
Interface
ECC Off (max. 32X): 1 block/109 bits
2MB
- Track at once
- Session at once
- Disc at once
- Variable packet writing
- Fixed packet writing
- Multisession
Red, Yellow, Orange, Green books
120,000 POH
E-IDE and ATAPI
1. Refer to the HP x2000 Workstations Service Handbook to
determine which models are installed with the HP CD-RW drive.
140
Chapter 5
Hardware Components
Connectors and Sockets
Connectors and Sockets
IDE Drive Connectors
IDE Connectors
Flexible Disk Drive Data Connector
Pin
Signal
Pin
Signal
Pin
Signal
Pin
Signal
1
3
5
7
9
11
13
15
17
19
21
23
25
27
29
31
33
35
37
39
Reset#
HD7
HD6
HD5
HD4
HD3
HD2
HD1
HD0
Ground 7
DMARQ
DIOW#
DIOR#
IORDY
DMACK#
INTRQ
DA1
DA0
CS1FX#
DASP#
2
4
6
8
10
12
14
16
18
20
22
24
26
28
30
32
34
36
38
40
Ground
HD8
HD9
HD10
HD11
HD12
HD13
HD14
HD15
orientation key
Ground 2
Ground 3
Ground 4
CSEL
Ground 5
IOCS16#
PDIAG#
DA2
CS3FX#
Ground 6
1
3
5
7
9
11
13
15
17
19
21
23
25
27
29
31
33
Ground
Ground
Ground
Ground
Ground
Ground
Ground
Ground
Ground
Ground
Ground
Ground
Ground
Ground
Ground
Ground
Ground
2
4
6
8
10
12
14
16
18
20
22
24
26
28
30
32
34
LDENSEL#
Microfloppy
EDENSEL
INDX#
MTEN1#
DRSEL0#
DRSEL1#
DTEN0#
DIR#
STP#
WRDATA#
WREN#
TRK0#
WRPRDT#
RDDATA#
HDSEL1#
DSKCHG#
Battery Pinouts
Battery Connections
Battery Connections
Pin
Signal
Pin
Signal
1
2
3
GROUND
VBAT1
VBAT2
1
2
VBAT1
GROUND
Chapter 5
141
Hardware Components
Connectors and Sockets
Additional SCSI LED Connector
Additional SCSI LED
Connector (4-pin)
Pin
1
2
3
4
Signal
Not used
LED out
LED out
Not used
Power Supply Connector (20-pin) and Aux Power
Connector
Power Supply Connector for
System Board (20-pin)
Pin
11
12
13
14
15
16
17
18
19
20
Signal
3V3_MAINSENSE
12V_NEG
GROUND_1
_PSON
GROUND3
GROUND5
GROUND6
5V_NEG
5V_3
5V_4
Aux. Power
Connector
Pin
1
2
3
4
5
6
7
8
9
10
Signal
3V3_2
3V3_3
GROUND2
5V_1
GROUND4
5V_2
GROUND7
PW0K
5VSB
12V
Pin
1
2
3
4
5
6
Signal
GROUND1
GROUND2
GROUND3
3V3_1
3V3_2
5V
Wake On LAN Connector
Wake On LAN (WOL)
Pin
1
2
3
Signal
5V STDBY
Ground
LAN_WAKE
Rear Fan Connector
Fan Connector
Pin
1
2
142
Signal
Ground
12V Power
Chapter 5
Hardware Components
Connectors and Sockets
Fan Connector
Pin
3
Signal
Sense
PCI Fan Connector (MT only)
Fan Connector
3
2
1
Pin
Signal
1
2
Sense
+12V power (or less, depending on
desired fan speed)
Ground
3
Vertical plastic
latch for keying
Internal Audio Connectors
CD AUDIO Connector
Pin
1
2
3
4
Signal
Analog Ground
CD Left Channel
Analog Ground
CD Right Channel
AUX Connector
I/O
IN
IN
Pin
1
2
3
4
Signal
Analog Ground
AUX Left Channel
Analog Ground
AUX Right Channel
I/O
IN
IN
Internal Speaker
Pin Signal
1
SPK1
2
Tst1
3
Tst2
4
SPK2
Status Panel and Intrusion
Status Panel
Pin
1
3
5
Signal
B1_LCD1
Ground
HDD_LED_K
Chapter 5
Intrusion
Pin
2
4
6
Signal
B1_LCD2
PWR_LED_A
BACKLIGHT
Pin
4
3
1
Signal
CLOSE
COMMON
OPEN
143
Hardware Components
Connectors and Sockets
Status Panel
Pin
7
9
11
13
Intrusion
Signal
ON_OFF
GROUND2
_RESET
VSTDBY_3V
Pin
8
10
12
14
Signal
RED-LED_A
HDD_LED_A
SDA
SCL
Pin
Signal
Hard Disk Drive Temperature
HDD Temperature
Pin
1
2
4
Signal
3V3
SENSE
Ground
VGA DB15 Connector
VGA DB Connector Pins
Pin
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Standard VGA
Analog RED
Analog GREEN
Analog BLUE
Monitor ID2
n/c
Analog RED return
Analog GREEN return
Analog BLUE return
n/c
Digital ground
Monitor ID 0
Monitor ID 1
HSYNC
VSYNC
n/c
DDC2B
Analog RED
Analog GREEN
Analog BLUE
Monitor ID2
DDC return
Analog RED
Analog GREEN
Analog BLUE
VCC supply (optional)
Digital ground
Monitor ID 0
Data:SDA
HSYNC
VSYNC
Clock:SCL
LCD Panel
LCD Panel
Pin
1
144
Signal
SCL_5V
Pin
2
Signal
VSTDBY 5V
Chapter 5
Hardware Components
Connectors and Sockets
LCD Panel
Pin
3
5
7
9
Figure 5-7
Signal
SDA_5V
not connected
RX_BB
Ground
S-Video Connector
C – Color
(Chrominance)
GND – Ground (C)
Figure 5-8
Pin
4
6
8
10
Signal
BT_LCD 1
BT_LCD 2
TX_BB
Ground
Y – Intensity
(Luminance)
GND – Ground (Y)
Ethernet UTP Connector
Chapter 5
145
Hardware Components
The Rear Panel
The Rear Panel
Figure 5-9
Rear Panel Socket Pin Layouts
Keyboard Connector
9-pin Serial Port
Connectors
Serial
Port A
Mouse Connector
25-pin Parallel
Port Connector
Serial
Port B
Line Out
Audio jacks
Line In
MIC
USB Connectors (two)
146
Chapter 5
Hardware Components
The Rear Panel
Keyboard and Mouse Connectors
2
4
6
1
5
3
Keyboard and Mouse Connectors
Pin
Signal
Pin Signal
1
3
5
Data
Ground
Clock
2
4
6
Not Used
+5V dc
Not Used
USB Stacked Connector
The USB graphic and pinout table for a USB connector. However, the
information is also valid for a USB stacked connector.
1
2 3
4
USB Connector
Chapter 5
Pin
Signal
1
2
3
4
Shell
VBus
DD+
GND
Shield
147
Hardware Components
The Rear Panel
Serial Port Connectors
This pinout information is valid for both the Serial Port A and Serial Port
B connectors.
1
6
2
7
3
8
4
9
5
9-pin Serial Port Connector
Pin
6
7
8
9
148
Signal
Pin Signal
(DSR) CC
(RTS) CA
(CTS) CB
(R) CE
1
2
3
4
5
(DCD) CF
(RD) BB
(TD) BA
(DTR) CD
(GND) AB
Chapter 5
Hardware Components
The Rear Panel
25-pin Parallel Connector
13
12
11
10
9
25
24
23
22
21
20
8
7
6
5
4
3
19
18
17
16
15
2
1
14
25-pin Parallel Connector
Chapter 5
Pin
Signal
Pin Signal
25
24
23
22
21
20
19
18
17
16
15
14
Ground
Ground
Ground
Ground
Ground
Ground
Ground
Ground
SLIN
INIT
ERROR
AUTO-FD
13
12
11
10
9
8
7
6
5
4
3
2
1
SLCT
PE
BUSY
ACK
D7
D6
D5
D4
D3
D2
D1
DO
Strobe
149
Hardware Components
The Rear Panel
MIDI/Joystick Connector
8
7
6
5
4
3
2
1
9
10
11
12
13
14
15
MIDI/Joystick Connector
Pin
Signal
Pin Signal
9
10
11
12
13
14
15
+5 V
B-1
B-X
MIDI-OUT
B-Y
B-2
MIDI-IN
8
7
6
5
4
3
2
1
+5 V
A-2
A-Y
Ground
Ground
A-X
A-1
+5 V
External Audio Jacks
The Line In jack, Line Out jack, and Mic In jack on the rear panel are
standard connectors.
150
Chapter 5
6
Installing and Replacing
Hardware Parts
Chapter 6
151
Installing and Replacing Hardware Parts
Overview
Overview
This chapter provides information about installing accessories and
replacing hardware parts in your x2000 Workstation.
Figure 6-1
Workstation
Power Supply Unit
Main Fan
Front access shelves:
Spare mounting rails:
•
Wide green rails for
5.25-inch devices (for
example, zip drive)
•
Narrow green rails for
3.5-inch devices
•
Blue rails for 3.5-inch
hard disk drives
Secondary Hard Disk
Drive Shelf
Three 5.25-inch drive
shelves (can be used for
optical drives or with a
3.5 tray kit available as
accessory)
Two 3.5-inch shelves
including a 1.44 MB
floppy disk drive
Chassis Beam
Primary Hard Disk
Drive Shelf
Contact your dealer for an up-to-date list of supported devices or check
the HP web site: www.hp.com/workstations/support.
152
Chapter 6
Installing and Replacing Hardware Parts
Removing and Replacing the Cover and Front Bezel
Figure 6-2
HP x2000 Workstation System Board
Up to six accessory cards can be installed:
•
One AGP PRO 4X slot (graphics)
•
Five 32-bit Workstation slots
Memory module sockets supporting four
RDRAM modules
Processor (heatsink
not shown)
Secondary IDE
Connector
Primary IDE
Connector
Floppy Disk Drive
Connector
Removing and Replacing the Cover and
Front Bezel
WARNING
For your safety, never remove the Workstation cover without
first disconnecting the power cord from the power outlet and
removing any connection to a telecommunications network. If a
Power Protection Device is fitted to your Workstation, you must
shut down your computer using its on/off switch, then remove its
power cord before removing the Workstation’s cover. Remove the
Power Protection Device cables before any servicing operation.
Always replace the cover before switching the Workstation on
again.
Chapter 6
153
Installing and Replacing Hardware Parts
Removing and Replacing the Cover and Front Bezel
Removing the Cover
1. Switch off the display and computer. Disconnect all power cables and
any LAN or telecommunications cables.
2. If necessary, unlock the cover at the back of the Workstation.
3. Unscrew the two thumb screws located at the back of the
Workstation.
4. Standing at the back of the Workstation, slide the cover towards you,
tilt it open, then lift it off. See Figure 6-3.
Figure 6-3
Removing the Cover
4
3
2
WARNING
Parts inside the computer may be hot, wait for them to cool
before touching them.
154
Chapter 6
Installing and Replacing Hardware Parts
Removing and Replacing the Cover and Front Bezel
Removing the Front Bezel
The front bezel is divided into two sections:
• The upper bezel gives access to three 5.25-inch shelves and two
3.5-inch shelves.
• The lower bezel gives access to the control panel. To access the lower
bezel, you must first remove the upper bezel.
NOTE
Take care when removing the upper and lower bezels. They are not on a
hinge — do not force them open.
To remove the upper and lower bezels:
1. Unclip the two clips located on the left-hand side of the bezel.
2. Open the bezel slightly, and then gently push it outwards. See Figure
6-4.
Figure 6-4
Removing the Bezels
1
2
1
Replacing the Cover and Front Bezel
1. Ensure that all internal cables are properly connected and safely
routed.
2. If you have removed both sections of the front bezel, first replace the
lower bezel. Ensure that the bezel is correctly oriented, align the two
Chapter 6
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Installing and Replacing Hardware Parts
Removing and Replacing the Cover and Front Bezel
plastic tabs with their slots on the right-hand side of the chassis, and
then close the bezel. After closing the bezel, confirm that the tabs on
the left side are fully seated flat against the chassis.
3. Standing at the back of the Workstation, lower the cover onto the
chassis (aligning the guide rail on the bottom inside edge of the cover
with the bottom edge of the Workstation chassis).
4. Shut the cover ensuring that the guides on the top of the cover slide
into the rails at the top of the chassis.
5. Slide the cover forward, then tighten the two thumbscrews.
6. If required, lock the cover using the key provided. Reconnect all the
power and telecommunications cables.
156
Chapter 6
Installing and Replacing Hardware Parts
Removing, Replacing and Upgrading Memory
Removing, Replacing and Upgrading Memory
Your HP x2000 Workstation has two pairs of memory sockets for
installing two or four RAMBUS Direct RAM (RDRAM) memory modules.
Each pair of memory sockets must contain identical memory modules
(identical in size, speed and type). That is, sockets A1 and B1 must
contain identical modules, and sockets A2 and B2 must contain identical
modules (or continuity modules).
B
B2
B1
A2
A1
Power
Supply
Connector
Memory Sockets
Floppy
Primary IDE
Processor
Secondary IDE
Figure 6-5
If only two RDRAM modules are installed, use the sockets marked A1
and B1. The other two sockets (A2 and B2) must contain continuity
modules.
Use only HP memory modules designed for your Workstation model. For
other accessories for your Workstation, refer to
www.hp.com/workstations/products/winnt/accessories.html.
Chapter 6
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Installing and Replacing Hardware Parts
Removing, Replacing and Upgrading Memory
Removing and Replacing a Memory Module
1. Switch off the display and Workstation. Disconnect all power cables
and any LAN or telecommunications cables.
2. Remove the Workstation’s cover (refer to page 153 for instructions).
To ease installation, place the Workstation on its side with the system
board facing upwards.
3. If you are installing additional
memory modules, you will need
to remove the continuity
modules. Open the two
retaining clips and remove the
continuity module from the
socket.
If you are replacing an existing
memory module, open the two
retaining clips and remove the
existing memory module the socket.
Always store any removed memory or continuity module in a safe
place for future use.
4. Install your new memory
modules, ensuring that the two
notches on the bottom edge of
each memory module are
aligned with those of the socket.
With the two retaining clips
open, press the memory module
fully into the socket until the
retaining clips click into
position. You can also close the retaining clips by hand to ensure that
the module is correctly inserted.
5. Replace the Workstation’s cover (refer to page 153). Reconnect all the
power and telecommunications cables.
6. Check the Summary Screen to verify the new configuration.
158
Chapter 6
Installing and Replacing Hardware Parts
Installing or Replacing an Accessory Card
Installing or Replacing an Accessory Card
Your HP x2000 Workstation has five 32-bit 33 MHz Workstation
(Workstation 2.2) accessory card slots and one AGP PRO slot on the
system board.
x2000 models support the following AGP graphics cards:
• 1.5V AGP graphics cards (≤ 25W)
• 1.5V AGP PRO graphics cards (≤ 50W)
The x2000 does not support high power (>50W) AGP PRO and AGP 3.3
graphics cards.
To install or replace an accessory card, complete the following steps:
CAUTION
Static electricity can damage electronic components. Turn OFF all
equipment before installing the accessory. Don’t let your clothes touch
the accessory. To equalize the static electricity, rest the accessory
anti-static bag on top of the Workstation while you are removing the
accessory from the bag. Handle the accessory as little as possible and
with care.
1. Switch off the display and Workstation. Disconnect all power cables
and any LAN or telecommunications cables.
2. Remove the Workstation’s cover (refer to page 153 for instructions).
3.If you are removing an
existing AGP graphics card,
you must remove the chassis
beam and the universal AGP
retainer clip to gain access to
the AGP PRO slot.
a.To remove the chassis beam:
Remove the screw that holds
the beam to the chassis and rotate the beam away from the chassis
(see above).
4. If you are installing a new accessory card, unscrew and remove the
Chapter 6
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Installing and Replacing Hardware Parts
Installing or Replacing an Accessory Card
slot panel. Store it in a safe place. If the slot cover is tight, loosen the
screws on the adjacent slots.
If you are replacing an existing accessory card, remove any cables
connected to the accessory card. Remove the screw that holds the old
card in place and carefully pull it out.
NOTE
Some cards may have preferred locations and special installation
instructions detailed in their manuals.
5. Aligning the new card carefully, slide it into position, then press it
firmly into the slot and tighten the retaining screw.
6. If you are installing an AGP graphics card, you must adjust the
universal AGP retainer clip before re-installing the chassis beam.
This clip firmly holds your card in place during transit and normal
operation.
a. Make sure the green retainer clip is installed on the post as shown
in Figure 1-4. To move or adjust the clip, squeeze the locks on each
side of the clip and slide it in or out. Before installing the beam,
adjust the clip to be as close to the beam as possible.
Figure 6-6
Retainer Clip on the Chassis Beam Assembly
Clip inserted on
post and adjusted to
be as close to beam
as possible. After
beam is installed,
adjust clip to push
snugly against
graphics card edge.
The retainer clip
keeps the graphics
board seated on
the system board
when the chassis
beam assembly is
installed.
Retainer clip
Retainer clip slot
Squeeze locks to adjust
b. Hook the chassis beam assembly to the left side of the chassis and
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Chapter 6
Installing and Replacing Hardware Parts
Installing or Replacing an Accessory Card
replace the screw that holds the chassis beam assembly to the
chassis.
c. Adjust the retainer clip by using your index fingers to squeeze the
locks and slide the retainer clip against the AGP graphics card
making sure the card edge is firmly in the retainer clip slot. The
retainer clip should push snugly against the graphics card edge.
7. If you are installing or replacing a SCSI card, reconnect the disk
activity LED connector to the system board (refer to for the location of
the system board connectors).
8. Install any other accessories before replacing the cover (refer to
page 153). Reconnect all cables and power cords.
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Mass Storage and Optical Device Overview
The Workstation has an integrated Ultra ATA-100 controller that
supports up to four IDE devices. Removable media IDE devices, such as
CD-ROM drives, DVD drives, tape drives and Zip drives, require front
access. In addition to the floppy disk drive, your Workstation can support
another 3.5-inch device plus three front-access 5.25-inch devices. Note
that one front-access shelf may already have a CD-ROM drive installed
in it.
You can physically install up to two hard disk drives in the x2000
chassis. The internal hard disk shelves support up to two 15 Krpm
drives.
Identifying Cables and Connectors (all models)
If you add an IDE Zip drive, hard disk drive, DVD drive, CD-ROM drive,
CD-RW drive, or tape drive, you need to connect it to power and data
cables. The data cables and connectors provided are shown in Fig. 1-5.
Figure 6-7
Data Cables and Connectors
Secondary IDE cable
for access devices
such as CD-ROM
Drives or Zip Drives
Two IDE data
cables each with
two 40-pin
connectors for IDE
Drives
Primary IDE cable
supports two Hard Disk
Drives
Cable with one
34-pin connector
for 3.5-inch Floppy
Disk Drive
Secondary IDE
Connector
162
Primary IDE
Connector
Floppy Disk Drive
Connector
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Mass Storage and Optical Device Overview
Installing IDE Drives
NOTE
Before installing an IDE Hard disk, refer to the drive’s installation guide
to check jumper settings or if there is a special installation procedure to
follow.
There are three or four data cables inside your Workstation. Two of these
are for IDE devices.
• The ATA IDE cable supports two IDE devices. This cable is connected
to the Primary IDE connector on the system board. The bootable hard
disk drive is connected to this cable via the MASTER connector. A
second hard disk drive could be installed by using the SLAVE
connector.
• A second IDE drive cable supports two IDE devices. If you install a
CD-ROM drive, a DVD drive or a Zip drive, connect it to this cable.
• The third cable has one connector for a floppy drive.
• SCSI models have an additional cable and connectors. For more
information, refer to “Installing SCSI Drives” on page 164.
The following table explains which data connectors you should use when
you install additional devices.
Examples of multiple IDE drive combinations
Configuration
Connections to data cables
1 Hard disk drive
1 CD-ROM drive
Bootable hard disk drive:
CD-ROM drive:
Master connector, Primary IDE Cable
Master connector, Secondary IDE Cable
1 Hard disk drive
Bootable hard disk drive:
Master connector, Primary IDE Cable
2 Hard disk drives
Bootable hard disk drive:
Second hard disk drive:
Master connector, Primary IDE Cable
Slave connector, Primary IDE Cable
2 Hard disk drives
1 CD-ROM drive
Bootable hard disk drive:
Second hard disk drive:
CD-ROM drive:
Master connector, Primary IDE Cable
Slave connector, Primary IDE Cable
Master connector, Secondary IDE Cable
1 Hard disk drive
1 CD-ROM drive
1 Zip drive
Bootable hard disk drive:
CD-ROM drive:
Zip drive:
Master connector, Primary IDE Cable
Master connector, Secondary Cable
Slave connector, Secondary IDE Cable
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Examples of multiple IDE drive combinations
Configuration
Connections to data cables
2 Hard disk drives
1 CD-ROM drive
1 Zip drive
Bootable hard disk drive:
Second hard disk drive:
CD-ROM drive:
Zip drive:
Master connector, Primary IDE Cable
Slave connector, Primary IDE Cable
Master connector, Secondary IDE Cable
Slave connector, Secondary IDE Cable
Verifying Your IDE Drive
1. Switch on the computer.
2. To verify the configuration of your hard disk drive, press F2 to enter
Setup when the HP logo appears. Once in Setup, select the Advanced
menu, then the IDE Devices submenu. In the Primary Master item,
check that the details for the device have been correctly detected by
the Setup program.
3. Press F3 to save and exit Setup.
4. Refer to the operating system documentation for information on
partitioning and formatting a drive.
5. If an IDE drive is removed, switch on the computer. The system BIOS
will detect that the device is missing. Press F4 to confirm that you
want to remove the device. The system configuration will be updated
automatically.
Installing SCSI Drives
Models with a SCSI card can be connected to up to five internal SCSI
devices. Figure 1-8 shows both SCSI and IDE cables.
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Figure 6-8
Cables and Connectors (SCSI Models)
Secondary IDE
cable
Two IDE data cables
each with two 40-pin
connectors for IDE
Drives
16-bit SCSI
Terminator fitted
on cable
16-bit Internal U160
68-pin SCSI connector
Primary IDE cable
16-bit SCSI cable with
three 68-pin connectors
External 68-pin SCSI
connector accessible from
the rear of the Workstation
SCSI Card in
WorkstationI Slot
Cable with one 34-pin
connector for 3.5-inch
Floppy Disk Drive
Secondary IDE
Connector
Floppy Disk Drive
Connector
Primary IDE Connector
NOTE
The total length of the external SCSI cables should not exceed 3 meters
(approximately 10 feet).
Before Installing a SCSI Hard Disk
If you are installing an additional SCSI drive, you should assign an
unused SCSI ID to this accessory. SCSI IDs range from 0 to 15 for wide
16-bit SCSI.
SCSI ID 0 is used by the first SCSI hard disk drive and SCSI ID 7 is
reserved for the integrated SCSI controller (the default for narrow and
wide SCSI devices).
You should assign an unused SCSI ID to the second SCSI hard disk drive
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(for example, SCSI ID 1).
The SCSI ID is usually configured with jumpers on the SCSI hard disk
drive. Refer to the installation guide supplied with the drive for
information on selecting a SCSI ID.
Some SCSI disk drives may have termination resistors that must be
removed or disabled before installation in your computer. Refer to the
drive’s installation guide for more details and to see if there is a special
installation procedure to follow.
Figure 6-9
Power Connectors
Power Cable for
3.5-inch Floppy Disk
Drive
Power Cables for Hard Disk
Drives, Zip Drives, Tape
Drives, CD-RW, CD-ROM
Drives and DVD drives
Verifying Your SCSI Drive
1. Switch on the computer.
2. To enter the SCSI Configuration Utility press Ctrl-C when prompted
during the Workstation’s start-up routine.
3. Verify or modify the configuration of your new SCSI hard disk drive.
For more information on configuring a SCSI hard disk drive, refer
to the SCSI User’s Guide.
4. When configuration is complete, exit the SCSI Configuration Utility
and re-boot the computer to save any changes.
Number of SCSI
Hard Disks
Standard HP SCSI Configuration
(SCSI ID numbers)
1
ID0
2
ID0, ID1
3
ID0, ID1, ID2
4
ID0, ID1, ID2, ID3
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Additional Guide Rails
Extra guide rails are supplied for the installation of additional mass
storage devices. These are inside the Workstation, three pairs attached
on the side of the front access bays and one pair on the chassis beam.
Depending on the device to be installed, dedicated guide rails are
required and are easily recognized by their distinct shape, markings and
color.
The following table indicates the device, location, and required rails.
Device to be Installed
Location
Required Rails
3.5-inch device (2nd
hard disk drive)
3.5-inch internal
shelf
Blue left and right rails
(L or R indicated on the rail)
5.25-inch device
(CD-ROM, DVD, etc.)
5.25-inch front
access bay
Wide green rails (L or R not
indicated on the rail)
3.5-inch device (zip drive
or second floppy disk
drive )
3.5-inch front
access bay
Narrow green rails
(L or R indicated on the rail)
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Removing and Replacing a Hard Disk Drive
Removing and Replacing a Hard Disk Drive
CAUTION
Handle the hard disk drive with care. Avoid shocks and violent
movements which can cause damage to the hard disk drive’s internal
components. A drop of one-quarter inch can damage it. Make sure you
back up your files before you install a hard disk drive. Refer to your
operating system documentation for information on how to do this.
Removing the Old Drive
1. Switch off the display and Workstation. Disconnect all power cables
and any LAN or telecommunications cables.
2. Remove the Workstation’s cover (refer to page 153 for instructions).
3. Disconnect the data and power cables from the hard disk drive.
4. Remove the drive. To do this, press the two front clips inward and,
pushing from the rear, slide out the drive. See Figure 1-8.
Figure 6-10
Disconnecting and Removing the Drive
3
4
5. Remove the two blue guide rails by gently prying them off the hard
disk drive. These guide rails will be required for the new disk drive.
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Removing and Replacing a Hard Disk Drive
NOTE
Configure the new hard disk drive with the same jumper settings as the
old one.
Installing the New Drive
1. Add the blue guide rails to the new hard disk drive. Insert the guide
rail labeled “L” on the left-hand side (cable connectors facing towards
you and positioned at the bottom), and the guide rail “R” on the
right-hand side of the hard disk drive.
2. The hard disk drive can only be inserted one way. Ensure that the
data and cable connectors are facing you and positioned at the top.
The boot IDE drive is normally located in the lower drive shelf. If you
are adding a secondary IDE drive, move the boot drive to the upper
shelf and install the secondary drive in the lower shelf. This will
insure the cables are positioned correctly. This procedure is not
necessary if the drive is a SCSI drive.
3. Align the guide rails on both sides of the drive with the internal shelf
guides and then slide the drive in until it clicks into position.
NOTE
Avoid trapping or disconnecting the hard disk drive bay thermal
sensor cable. If this cable becomes disconnected, reconnect it to the
system board connector marked THERMAL_SENSOR (positioned near
the IDE and Floppy data cable connectors).
4. Connect the power cable and the data cable to the new hard disk
drive. The connectors are shaped to go in one way only. If you are not
sure which connector to use, refer to “Mass Storage and Optical
Device Overview” on page 162.
5. Replace the Workstation’s cover (refer to page 153). Reconnect all the
power and telecommunications cables.
6. Turn to page 174 to complete the installation.
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Installing a Second Hard Disk Drive in an Internal Shelf
Installing a Second Hard Disk Drive in an
Internal Shelf
The internal hard disk shelves, located just under the floppy drive, can
support two 3.5-inch devices.
To install a second hard disk drive:
1. Switch off the display and Workstation. Disconnect all power cables
and any LAN or telecommunications cables.
2. Remove the Workstation’s cover (refer to page 153 for instructions).
3. If the boot IDE hard disk drive is installed in the lower shelf,
disconnect the data and power cables. Move the boot drive to the
upper shelf and install the secondary drive in the now empty lower
shelf. This is not necessary if the drive is a SCSI drive.
4. Attach the blue rails (found on the CD cage) to the new hard disk
drive. Insert the guide rail labeled “L” on the left-hand side (cable
connectors facing towards you and positioned at the bottom), and the
guide rail “R” on the right-hand side of the hard disk drive.
5. You can insert the second hard disk drive only one way. Make sure the
data and cable connectors are facing you and positioned at the top.
6. Align the guide rails on both sides of the drive with the internal shelf
guides and then slide the drive into the bottom shelf until it clicks
into position.
NOTE
Avoid trapping or disconnecting the hard disk drive bay thermal
sensor cable. If this cable becomes disconnected, reconnect it to the
system board connector labeled THERMAL_SENSOR (positioned near
the IDE and Floppy data cable connectors.
7. Connect the power and data cables to the second hard disk drive.
Reconnect the power cables and the data cable to the boot hard disk
drive.
8. Replace the Workstation’s cover (refer to page 153). Reconnect all the
power and telecommunications cables.Turn to page 174 to complete
the installation.
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Installing a Second Hard Disk Drive in an Internal Shelf
Installing a Second Hard Disk Drive in an
Internal Shelf
The internal hard disk shelves, located just under the floppy drive, can
support two 3.5-inch devices.
To install a second hard disk drive:
1. Switch off the display and Workstation. Disconnect all power cables
and any LAN or telecommunications cables.
2. Remove the Workstation’s cover (refer to page 153 for instructions).
3. If the boot IDE hard disk drive is installed in the lower shelf,
disconnect the data and power cables. Move the boot drive to the
upper shelf and install the secondary drive in the now empty lower
shelf. This is not necessary if the drive is a SCSI drive.
4. Attach the blue rails (found on the CD cage) to the new hard disk
drive. Insert the guide rail labeled “L” on the left-hand side (cable
connectors facing towards you and positioned at the bottom), and the
guide rail “R” on the right-hand side of the hard disk drive.
5. You can insert the second hard disk drive only one way. Make sure the
data and cable connectors are facing you and positioned at the top.
6. Align the guide rails on both sides of the drive with the internal shelf
guides and then slide the drive into the bottom shelf until it clicks
into position.
NOTE
Avoid trapping or disconnecting the hard disk drive bay thermal
sensor cable. If this cable becomes disconnected, reconnect it to the
system board connector labeled THERMAL_SENSOR (positioned near
the IDE and Floppy data cable connectors.
7. Connect the power and data cables to the second hard disk drive.
Reconnect the power cables and the data cable to the boot hard disk
drive.
8. Replace the Workstation’s cover (refer to page 153). Reconnect all the
power and telecommunications cables.
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Installing a Device in a Front Access Bay
9. Turn to page 174 to complete the installation.
Installing a Device in a Front Access Bay
1. Switch off the display and Workstation. Disconnect all power cables
and any LAN or telecommunications cables.
2. Remove the Workstation’s cover and front upper bezel (refer to
page 174 for instructions).
3. Depending on the device to be installed, either:
a. Remove the snap-in 5.25-inch metal filler plate.
Through the round filler plate opening located on the left-hand
side of the filler plate, use your index finger to pull the plate from
the Workstation chassis.
b. For 3.5-inch installations, use a flat blade screwdriver to break off
the 3.5-inch metal filler plate from the Workstation chassis; first
from one side then the other.
CAUTION
Be very careful not to hurt your fingers when you remove the filler
plates.
4. Align the guide rails on both sides of the drive with the internal shelf
guides and then slide the drive in until it clicks into position. See
Figure 6-11.
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Installing a Device in a Front Access Bay
Figure 6-11
Attaching the Rails and Installing the Drive
4
5
5. Connect the power and data cables to the installed device. The
connectors are shaped to go in one way only. If you are not sure which
connector to use, refer to “Mass Storage and Optical Device
Overview” on page 162.
6. To allow front access to the device, remove the plastic filler from the
upper bezel by unclipping it on one side and pivoting it out. Store the
plate in a safe place.
Figure 6-12
Removing the Plastic Filler
7. Replace the front upper bezel and Workstation’s cover (refer to
page 153). Reconnect all the power and telecommunications cables.
8. Turn to page 174 to complete the installation.
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Completing Mass Storage Device Installation
Completing Mass Storage Device Installation
IDE Drive
1. Switch on the computer.
2. To verify the configuration of your hard disk drive, press F2 to enter
Setup when the HP logo appears. Once in Setup, select the Advanced
menu, then the IDE Devices submenu. In the Primary Master item,
check that the details for the device have been correctly detected by
the Setup program.
3. Press F3 to save and exit Setup. Refer to the operating system
documentation for information on partitioning and formatting a
drive.
4. If an IDE drive is removed, switch on the computer. The system BIOS
will detect that the device is missing. Press F4 to confirm that you
want to remove the device. The system configuration will be updated
automatically.
SCSI Drive on SCSI Models
1. Switch on the computer. To enter the SCSI Configuration Utility
press Ctrl-C when prompted during the Workstation’s start-up
routine.
2. Verify or modify the configuration of your new SCSI hard disk drive.
For more information on configuring a SCSI hard disk drive, refer
to the SCSI User’s Guide.
3. When configuration is complete, exit the SCSI Configuration Utility
and re-boot the computer to save any changes.
Number of SCSI
Hard Disks
Standard HP SCSI Configuration
(SCSI ID numbers)
1
ID0
2
ID0, ID1
3
ID0, ID1, ID2
4
ID0, ID1, ID2, ID3
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Replacing the CD-ROM Drive (or DVD-Drive)
Replacing the CD-ROM Drive (or DVD-Drive)
Removing the Old Drive
1. Switch off the display and Workstation. Disconnect all power cables
and any LAN or telecommunications cables.
2. Remove the Workstation’s cover and front upper bezel (refer to
page 153 for instructions).
3. Disconnect the power and data cables from the old drive.
4. Remove the drive. To do this, press the two front clips inward and,
pushing from the rear, slide out the drive. See Figure 6-13.
5. Remove the two green guide rails by gently prying them off the drive.
These guide rails will be required for the new drive.
Figure 6-13
Removing the Old Drive
3
4
Installing the New Drive
1. Add the guide rails to the new drive. The guide rails are inserted in
the two holes located at the bottom of the drive. There is no specific
side to which these guides must be installed.
2. Align the guide rails on both sides of the drive with the internal shelf
guides, then slide the drive in until it clicks into position.
3. Connect the power cable and the data cable to the rear of the new
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Replacing the CD-ROM Drive (or DVD-Drive)
drive. The connectors are shaped to go in one way only. If you are not
sure which connector to use, refer to “Mass Storage and Optical
Device Overview” on page 162.
4. Replace the front upper bezel and Workstation’s cover (refer to
page 153). Reconnect all the power and telecommunications cables.
5. Turn to page 174 to complete the installation.
Completing the Installation
1. Switch on the computer and press F2 when the HP logo appears.
2. In the Setup program, select the Advanced menu, then the IDE Devices
submenu. Check that the CD-ROM drive has been detected on the
IDE channel.
3. Press F3 to save and exit the program.
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Replacing the Floppy Disk Drive
Replacing the Floppy Disk Drive
Removing the Floppy Disk Drive
1. Switch off the display and Workstation. Disconnect all power cables
and any LAN or telecommunications cables.
2. Remove the Workstation’s cover and front upper bezel (refer to
page 153 for these instructions).
3. Disconnect the power and data cables from the old drive.
4. Remove the drive. To do this, press the two front clips inward and,
pushing from the rear, slide out the drive.
5. Remove the two green guide rails by gently prying them off the drive.
These guide rails will be required for the new drive.
Figure 6-14
Removing the Floppy Disk Drive
3
4
Installing the Floppy Disk Drive
1. Add the green guide rails to the new drive. Insert the guide rail
labeled “L” on the left-hand side (cable connectors facing towards you
and positioned at the top), and the guide rail “R” on the right-hand
side of the hard disk drive.
2. Align the guide rails on both sides of the drive with the internal shelf
guides, then slide the drive in until it clicks into position.
3. Connect the power and data cables to the new drive and any installed
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Replacing the Floppy Disk Drive
drives. The connectors are shaped to go in one way only.
4. Replace the front bezel and Workstation’s cover (refer to page 153).
Reconnect all the power and telecommunications cables.
Completing the Installation
1. Switch on the computer and press F2 when the HP logo appears.
2. In the Setup program, select the Advanced menu, then the Floppy Disk
Drives submenu, and check that the drive has been detected.
3. Press F3 to save and exit the program.
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Replacing the Power Supply Unit
Replacing the Power Supply Unit
WARNING
Hewlett-Packard does not support power supply upgrades. This
information is provided to help you replace a defective power
supply unit. For your safety, only replace with a power supply
unit provided by HP support services.
Removing the Power Supply Unit
1. Switch off the display and Workstation. Disconnect all power cables
and any LAN or telecommunications cables.
2. Remove the Workstation’s cover (refer to page 153 for instructions).
3. Remove all internal power supply connectors.
4. Place your Workstation on its side with the system board facing
upwards.
5. Remove the two screws located on the rear of the chassis that secure
the power supply unit in position.
6. Remove the screw located inside the Workstation at the top of the
power supply unit.
7. Push the supply unit forward until it is clear of the guide rail.
Slightly tilt it towards the system board, then remove it from the
chassis.
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Replacing the Power Supply Unit
Figure 6-15
Removing the Power Supply Unit
7
6
5
Installing the Power Supply Unit
1. Insert the new power supply unit.
2. Secure it in position using the three screws you previously removed.
3. Reconnect all internal power supply connectors.
4. Return the Workstation to its upright position.
5. Replace the Workstation’s cover (refer to page 153). Reconnect all the
power and telecommunications cables.
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Replacing the Processor
Replacing the Processor
Removing the Existing Processor
1. Turn on the Workstation for 3 to 5 minutes to warm up the heatsink
and processor. This will make the separation of the heatsink and the
processor easier. Do not leave the Workstation on longer than 3 to 5
minutes as the heatsink may become too hot to touch. Switch off the
display and Workstation. Disconnect all power cables and any LAN or
telecommunications cables.
2. Remove the Workstation’s cover (refer to page 153 for instructions).
3. Place the Workstation on its side for better access.
4. Remove the heatsink power connector from the system board.
CAUTION
If the Turbo-Fan (located in the center of the heatsink) has not been
working, the heatsink may be hot enough to cause burns. Wait until
the heatsink has cooled a little before removing.
5. Remove the two heatsink clips (if present) then lift off the heatsink.
The small amount of heat created during the 3 to 5 minute warm-up
should aid in separating the heatsink from the processor.
Figure 6-16
Removing the Processor
6
5
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Replacing the Processor
6. Open the Zero Insertion Force (ZIF) lever, located at the side of the
processor socket, until it is in the vertical position (depending on the
socket design, the handle may need to go past vertical), then carefully
lift out the processor. To avoid bending the processor pins, keep the
processor perfectly flat when removing it. See Figure 6-16.
7. Store the processor in an anti-static bag (for example, the one
provided with the replacement processor).
Installing the New Processor
1. First ensure the processor is correctly oriented, then carefully lower
the new processor into place. When the processor is fully inserted,
close the ZIF lever.
Figure 6-17
Inserting the Processor
1
2. Carefully remove any thermal bonding material that may remain
from the underside of the heatsink.
Figure 6-18
Removing the Bonding Material
2
3. Affix the new thermal interface material (sticker or polymer, provided
with the new processor) to the top side of the new processor.
4. Attach the heatsink onto the processor. If there are retaining clips,
use them to attach the heatsink. For easier access, attach the rear
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Replacing the Processor
retaining clip first.
Figure 6-19
Attaching the Heatsink
4
5. Connect the heatsink power connector to the system board.
6. Replace the Workstation’s cover (refer to page 153 for instructions).
Reconnect all the power and telecommunications cables.
When the Workstation is started, you should check that the processor
has been correctly identified.
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Replacing the System Board
Replacing the System Board
Removing the System Board
1. Switch off the display and Workstation. Disconnect all power cables
and any LAN or telecommunications cables.
2. Remove the Workstation’s cover (refer to page 153 for instructions).
3. To ease installation, place your Workstation on its side with the
system board facing upwards.
4. Remove the Workstation chassis beam.
Figure 6-20
Removing the System Board
4
9
7
10
8
5. Disconnect any cables attached to the system board.
6. Remove the main memory, processor, heatsink and any accessory
cards from the old system board (described in this chapter).
7. Remove the two screws located next to the processor socket.
8. Remove the external screw located on the rear of the Workstation
near the AGP slot.
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Replacing the System Board
9. Remove the system board, being careful not to damage the
Workstation’s rear panel connectors.
10. Unclip the retaining metal bracket from under the system board. This
bracket must be re-installed on the new system board.
Installing the New System Board
1. Clip the retaining metal bracket onto the new system board.
2. Aligning the rear connectors with their corresponding sockets, insert
the system board and lower it onto the guide pins. Ensure that all
hooks are correctly positioned. Check that the rear connectors are
correctly aligned in their sockets.
CAUTION
When inserting the system board, be careful not to damage or bend
the metal fingers on the rear connector EMI shield. If the shield is
damaged it can be very difficult to install the system board correctly.
3. Replace the rear screw to secure the system board in place.
4. Replace the two screws located next to the processor socket.
Figure 6-21
Installing the New System Board
1
2
4
3
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Replacing the System Board
5. Reconnect any cables you disconnected earlier from the system board.
Note that there are three power connectors on the system board – you
must connect all of them. To find out the positions of system board
connectors, refer to page 193 or to the label located on the inside of
the cover.
6. Replace the main memory, processor, heatsink and any accessory
cards in the new system board (described in this chapter). When
reinstalling the heatsink, remember to replace the thermal interface.
7. Check system board switch 10 to ensure it is correctly set. Also, check
that switch 5 is set to ON. Refer to page 187 for more information
about system board switches.
8. Replace the chassis beam and secure it in place with the retaining
screw. Make sure the Universal AGP Clip is properly adjusted.
9. Return the Workstation to its upright position.
10. Replace the Workstation’s cover (refer to page 153). Reconnect all the
power and telecommunications cables.
11. After installing the system board, you need to update your BIOS.
NOTE
The latest BIOS for your Workstation and instructions on updating the
BIOS are available from: www.hp.com/workstation/support.
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Setting System Board Switches
Setting System Board Switches
There are ten system board switches used for configuration, numbered
from 1 to 10. Of these a certain number are reserved and should not be
modified, otherwise it could lead to a system failure.
Switch
Default Position
To Configure:
1-4
OFF
Reserved. Do Not change Default Settings
5
ON
Reserved. Do Not change Default Setting
6
ON
Enables keyboard power-on.
OFF disables this option.
7
OFF
Enables normal modes.
ON enables the BIOS recovery mode at next boot.
8
OFF
Retains CMOS memory.
ON clears CMOS memory at next boot.
9
OFF
Enables User and System Administrator passwords.
ON clears the passwords at next boot.
10
ON
Selects the chassis type.
ON = minitower
Figure 6-22
System Board Switches
Location of
system board
switches
Chapter 6
187
Installing and Replacing Hardware Parts
Replacing the System Fan
Replacing the System Fan
Removing the Fan
1. Switch off the display and Workstation. Disconnect all power cables
and any LAN or telecommunications cables.
2. Remove the Workstation’s cover (refer to page 153 for instructions).
3. Holding the fan with one hand, use a screwdriver to gently push the
retaining clips in the direction shown by the arrows on the chassis,
then slide the fan up and out of the chassis.
Figure 6-23
Removing the Fan
3
3
4
4. Disconnect the fan connector from the CHASSIS_FAN socket on the
system board.
188
Chapter 6
Installing and Replacing Hardware Parts
Replacing the System Fan
Replacing the Rear Fan
NOTE
Ensure that all cables are clear of the fan and will not easily come into
contact with the fan during normal use or following transportation.
1. The fan unit can only be installed in one way. The distance between
the two retaining clips is shorter at the top than the bottom. Align the
fan clips with their corresponding holes.
2. Gently push the fan downwards until it clicks into place.
3. Connect the fan connector to the CHASSIS_FAN socket on the system
board.
4. Replace the Workstation’s cover (refer to page 153). Reconnect all the
power and telecommunications cables.
Chapter 6
189
Installing and Replacing Hardware Parts
Replacing the Fan and Speaker Assembly
Replacing the Fan and Speaker Assembly
Removing the Fan and Speaker Assembly
1. Switch off the display and Workstation.
Disconnect all power cables and any LAN or
telecommunications cables.
2. Remove the Workstation’s cover and front upper
and lower bezels. Refer to page 153 for these
instructions.
3. Disconnect the cables from their connectors
located on the system board.
4. For ease of installation, place the Workstation
on its side with the system board facing
upwards.
5. Remove the Workstation chassis beam.
6. Remove the screw from the front of the chassis.
7. Unclip the three clips on the front of the chassis.
8. Slide the fan and speaker assembly towards the
rear of the Workstation until it is clear of the
chassis, then remove it from the Workstation.
Replacing the Fan and Speaker Assembly
1. Place the fan and speaker assembly behind
the internal shelves (the speaker should be
near the bottom edge of the chassis and
facing towards the front of the
Workstation). Ensure all cables are clear of
the assembly, then carefully move the fan
and speaker assembly towards the front of
the chassis.
2. Align the clips and guide pins with their
appropriate sockets and slide the assembly
forward to secure it into place.
190
Chapter 6
Installing and Replacing Hardware Parts
Replacing the Battery
3. Connect the fan and speaker cables to their connectors located on the
system board.
4. Replace the screw on the front of the chassis.
5. Replace the chassis beam and secure it in place with the retaining
screw. Make sure the Universal AGP Clip is properly adjusted.
6. Return the Workstation to its upright position.
7. Replace the front upper and lower bezels and Workstation’s cover
(refer to page 153). Reconnect all the power and telecommunications
cables.
Replacing the Battery
WARNING
There is a danger of explosion if the battery is incorrectly
installed. For your safety, never attempt to recharge,
disassemble, or burn the old battery. Replace the battery only
with the same or equivalent type recommended by the
manufacturer. The battery is a lithium battery which does not
contain heavy metals. Nevertheless, in order to protect the
environment, do not dispose of batteries in household waste.
Please return used batteries to the shop from which you bought
them, or to the dealer from whom you purchased your
Workstation, or to HP, so that they can be either recycled or
disposed of in an environmentally sound way. Returned
batteries will be accepted free of charge.
If your Workstation repeatedly loses its configuration settings you should
consider changing the battery. Replace it with a CR2032 coin type
manganese/lithium battery, available from most Workstation stores.
To change the battery:
1. Disconnect the Workstation’s power supply cord and any connection
to a telecommunications network.
2. Remove the Workstation’s cover (refer to page 153).
Chapter 6
191
Installing and Replacing Hardware Parts
Replacing the Battery
3. Remove the old battery by sliding it from under the retaining clip(s).
Figure 6-24
Replacing the Battery
Location of battery
4. Place the new battery in the battery holder and ensure that it is
properly seated. Ensure that the clip holds the battery firmly in place.
5. Replace the Workstation’s cover (refer to page 153). Reconnect all
cables and power cords.
6. Run the Setup program to reconfigure the Workstation.
192
Chapter 6
Installing and Replacing Hardware Parts
System Board Connectors
Memory slots
System Board Connectors
Main Power
Supply
B2
B2
B1
A2
A1
Main chassis fan
Auxiliary power
Processor fan
Chassis intrusion
AGP Slot
Primary IDE
Secondary IDE
ATX12V power
Workstatio
Battery socket
Thermal sensor
CD-ROM
audio in
Floppy
Processor
System board
switches
Internal Speaker
Wake On
LAN
Chapter 6
Workstation
Status panel
193
Installing and Replacing Hardware Parts
System Board Connectors
194
Chapter 6
7
Troubleshooting Your x2000
Workstation
The following table outlines common problems that are explained in this
chapter.
Chapter 7
195
Case 1
Troubleshooting Your x2000 Workstation
Symptom: when the power button is pressed,
the Workstation...
Type of problem
Refer to
page
Shows no sign of activity at all:
Workstation may not be
correctly connected to the
power supply.
page 199
Monitor may be badly
connected or not switched
on.
page 201
HP MaxiLife has detected a
hardware configuration
error. A component may be
improperly connected inside
the Workstation.
page 204
Configuration error has
been detected by the POST
(Power-On Self Test).
page 209
Video card may be
improperly installed or
incorrectly configured.
page 211
• Monitor is blank.
• No hard disk drive or fan noise.
• MaxiLife status panel does not light up.
Case 2
Appears to boot, but monitor remains blank:
• Hard disk drive and fan can be heard.
• Status LED is GREEN.
• MaxiLife status panel displays system booting.
Case 3
Does not boot:
•
•
•
•
Monitor remains blank.
Status LED is RED.
Beep code emitted.
MaxiLife status panel displays an error message
with a sad face .
Case 4
Starts to boot and there is activity on the monitor:
• Boot process fails with an error message.
• Status LED is RED.
• MaxiLife status panel displays a sad face
and a
Case 5
POST error message.
Starts to boot and there is initially some activity on
the monitor, but then:
• Screen becomes blank, or
• Image is corrupt.
196
Hard disk drive failure or
not accessible.
Chapter 7
Troubleshooting Your x2000 Workstation
Symptom
Type of Problem
Refer To
Workstation starts to boot, but a
POST (Power-On Self-Test) error
message is displayed on the screen.
• CMOS test error.
page 214
• Keyboard or mouse are not working
page 215
correctly.
• Floppy disk drive LED does not appear.
page 216
• Hard disk drive, DVD, CD-RW or
page 217
CD-ROM drive are not accessible.
• Serial or Parallel ports are incorrectly
page 218
configured.
• Devices are not cabled correctly.
• Device drivers missing or incorrectly
installed.
An error message appears on the MaxiLife LCD during runtime.
page 219
You cannot turn off the Workstation.
page 221
You have forgotten your password.
• Can’t start the Workstation
page 221
Your Workstation has a software
problem.
• Software application will not run.
page 222
• Date and time are wrong.
Your Workstation repeatedly loses its configuration settings.
page 223
You have problems using the Euro symbol.
page 224
Chapter 7
197
Troubleshooting Your x2000 Workstation
Helpful Information
Refer To
Troubleshooting Pre-Boot Checks With HP MaxiLife
Hardware
page 204
EMU (Error Message Utility) Description
page 209
Beep Code Table
page 205
If You Have Forgotten Your BIOS Password
page 221
Troubleshooting BIOS Problems:
• Updating the BIOS.
page 225
• Restoring BIOS Default Settings.
page 225
• Clearing the CMOS.
page 225
• Recovering the BIOS (Crisis Mode).
page 227
System Board Switches
page 228
Using the HP Setup Program
page 229
Troubleshooting Hardware With HP e-DiagTools
page 233
198
Chapter 7
Troubleshooting Your x2000 Workstation
Case 1: No Activity At All
Case 1: No Activity At All
When the power button is pressed, the Workstation appears to boot
(sound from the hard disk drive and fan, and status LED is red), but the
monitor is blank.
• Monitor is blank.
• No hard disk drive or fan noise.
• MaxiLife status panel does not light up or display any messages.
NOTE
Before removing the cover, always switch off the display and
Workstation. Disconnect the power cord and any accessory cables. When
checks have been completed, close the Workstation and reconnect the
power cord and accessory cables. Verify that the Workstation boots
correctly.
Symptom...
Check that...
How...
Workstation does not
start – the status LED
indicator is not
illuminated.
You can access the MaxiLife
status panel.
Press one of the LCD control buttons to
activate MaxiLife. If it comes to life, the
power cord is connected.
If it doesn’t, follow the troubleshooting
steps below.
Connect the power cord to a grounded
power outlet and the Workstation.
The power cord is correctly
connected.
The power outlet is working.
Plug a light into the grounded power
outlet and check that it comes on.
The voltage switch is
correctly set (located on the
rear of the Workstation).
1. Disconnect the power cord.
2. Select the correct setting.
3. Reconnect the power cord.
4. Start the Workstation.
If the Workstation still does not start:
Chapter 7
199
Troubleshooting Your x2000 Workstation
Case 1: No Activity At All
Symptom...
Check that...
How...
None of the internal devices
are causing the problem.
1. Remove internal power connectors
from all internal devices (except for
the system board).
2. Reconnect the power cord.
3. Reconnect the power connectors one
by one to the internal devices to see if
a device is defective.
4. If a device is found to be defective,
contact HP Support or your
authorized dealer.
There is not a problem with
the power supply unit.
1. Replace the power supply unit with a
known working power supply from the
same model Workstation.
2. If the Workstation starts, contact HP
Support or your authorized dealer.
The power supply unit might need
replacing.
If the problem persists, contact HP Support or your authorized dealer
200
Chapter 7
Troubleshooting Your x2000 Workstation
Case 2: Monitor is Blank, MaxiLife is OK
Case 2: Monitor is Blank, MaxiLife is OK
HP x2000
INFO
SERVICE
When the power button is pressed, the Workstation appears to boot
(sound from the hard disk drive and fan, and status LED is green), but
the monitor is blank.
• Hard disk drive and fan can be heard.
• Status LED is GREEN.
• MaxiLife status panel displays system booting.
NOTE
Before removing the cover, always switch off the display and
Workstation. Disconnect the power cord and any accessory cables. When
checks have been completed, close the Workstation and reconnect the
power cord and accessory cables. Verify that the Workstation boots
correctly.
Symptom...
Check that...
How...
Power indicator light
and hard disk activity
light work but the
screen remains blank.
The display is switched ON
(LED is on).
The monitor’s power cord is
correctly connected.
The monitor’s power outlet
is working.
Refer to the monitor manual for an
explanation of the LEDs.
Ensure the power cord is plugged into a
grounded power outlet and into the monitor.
Plug a light into the grounded power outlet
and check that it comes on.
The monitor’s brightness
and contrast settings are
correct.
The monitor itself is not
faulty.
Refer to the monitor manual if necessary.
:
1. Replace the monitor by a known
working monitor from the same model
of Workstation.
2. If the monitor starts, contact HP
Support or your authorized dealer. The
monitor may need to be replaced.
Chapter 7
201
Troubleshooting Your x2000 Workstation
Case 2: Monitor is Blank, MaxiLife is OK
Symptom...
Check that...
How...
The video cable pins are not
damaged.
1. Switch off and unplug the monitor.
2. Disconnect the video cable and
straighten any bent pins.
3. Reconnect the video cable.
4. Switch on the monitor and see if it
You may need to update the Basic Input Output
System (BIOS).
202
works.
The BIOS may be corrupt. Refer to
page 227 for instructions on how to recover
the BIOS.
Chapter 7
Troubleshooting Your x2000 Workstation
Case 2: Monitor is Blank, MaxiLife is OK
Symptom...
Check that...
Dual monitor or multi-monitor configuration problem
If you have a dual monitor
video card installed, but only
one monitor, check that it is
connected to Output 1.
If you have two or more
video cards installed, but
only one monitor, check that
the monitor is connected to
the correct output.
Only one monitor is
The driver is correctly
being displayed by
configured for multi-monitor
Windows.
operations.
How...
The outputs are labelled on the video card.
Plug the monitor in the video output on the
AGP video card.
1. Connect the top connector on the video
card, labelled 1, to the first monitor.
2. Connect second connector, labelled 2, to
the second monitor.
3. Turn on both monitors before booting
the Workstation.
One monitor is blank.
Multi-monitor configuration
and resolution have been
correctly defined.
1. Access Display Properties through
Start, Settings, Control Panel.
2. Select the multi-monitor option and
configure for the required number of
monitors and resolution.
NOTE: For the Matrox G4xx dual monitor
graphics card, the multi-monitor setting is
only available if both monitors are
connected to the Workstation and switched
on before the Workstation is switched on.
NOTE
If the monitor goes blank or becomes corrupted during startup, refer to
“Case 5: Screen Goes Blank or Corrupt Image” on page 211.
Chapter 7
203
Troubleshooting Your x2000 Workstation
Case 3: Boot Fails, Monitor is Blank, MaxiLife Displays Error Message
HP x2000
xxxxxxx
Case 3: Boot Fails, Monitor is Blank,
MaxiLife Displays Error Message
When the power button is pressed, the hard disk drive or fan can be
heard, but the Workstation does not boot. The monitor remains blank
and the status LED is red.
• Monitor remains blank.
• Status LED is RED.
• Beep code is emitted.
• MaxiLife status panel displays an error message with a sad face
NOTE
.
Before removing the cover, always switch off the display and
Workstation. Disconnect the power cord and any accessory cables. When
checks have been completed, close the Workstation and reconnect the
power cord and accessory cables. Verify that the Workstation boots
correctly.
Pre-Boot Diagnostics
When your Workstation starts up, the BIOS performs a series of pre-boot
checks followed by the Power-on Self Test (POST) to test your hardware
configuration for any problems. If a problem is detected during the POST,
an error is displayed on your Workstation’s monitor.
If, however, a pre-boot test fails, it will emit an audio signal. An error
message is also displayed on the MaxiLife LCD.
The Pre-Boot Diagnostics emits an audio sequence with two kinds of
sounds. The first is an unusual series of tones that indicate an anomaly
has been detected. This series of sounds also contains an electronic
signal that can be sent through a telephone line to an authorized
helpdesk or HP Support, if necessary. This signal cannot be interpreted
by the human ear. However, it can be decoded by helpdesk equipment to
extract the Workstation model and serial number.
204
Chapter 7
Troubleshooting Your x2000 Workstation
Case 3: Boot Fails, Monitor is Blank, MaxiLife Displays Error Message
The second type of sound is a series of long beeps that indicate a
particular error. If you hear a series of beeps, you should count them as
this will help you detect the cause of the problem.
If your Workstation unable to display a POST error message (for
example, when you graphics controller has failed), an error message is
displayed on the MaxiLife LCD.
Pre-Boot Test Errors
The following table shows the type of error messages that can occur
during the pre-boot checks.
Beep
Code
MaxiLife
Message
Cause...
Check that...
1 beep
CPU Socket
Processor absent, not
correctly connected or
ZIP socket not closed
• Check processor correctly
Power supply is in
protected mode
• Power cables inside the
connected and ZIP socket closed.
• Processor socket 2 contains a
terminator if it is unused.
2 beeps
—
Chapter 7
Workstation are correctly
connected.
205
Troubleshooting Your x2000 Workstation
Case 3: Boot Fails, Monitor is Blank, MaxiLife Displays Error Message
Beep
Code
MaxiLife
Message
Cause...
Check that...
3 beeps
Contin Module
No continuity modules in
unused sockets
• If unused, memory sockets A2 and
No RDRAM memory
modules installed
• Memory modules are installed
The RDRAM modules
have incompatible speed
ratings
Incompatible RDRAM
memory module pairs
installed.
• All installed memory modules
No RIMM
RIMM Speed
Mem Miscompare
B2 must contain RDRAM
continuity modules.
(two identical RDRAM modules in
sockets A1 and B1).
have identical speed rating.
• Sockets A1 and B1 contain
identical RDRAM memory
modules (identical speed, size and
type).
• Sockets A2 and B2 contain
identical RDRAM memory
modules (identical speed, size and
type), or RDRAM continuity
modules.
Memory Error
No memory, bad memory
modules, incompatible
memory module
• Memory modules are correctly
seated in sockets.
• If unused, memory sockets A2 and
B2 must contain RDRAM
continuity modules.
4 beeps
No Video
Graphics card problem
• Video card installed.
• Video card seated correctly in the
AGP connector.
5 beeps
PCI Detect
PnP/PCI initialization
problem
• PCI cards are correctly inserted in
their slots.
• You can try removing a PCI card
to see if it is causing the problem.
6 beeps
—
Corrupted BIOS.
• You need to activate crisis
recovery procedure (refer to
page 227).
7 beeps
—
Defective system board
If You Miss the Beep Code
If you miss the beep code, turn off the Workstation by pressing the on/off
power button for five seconds or more, then listen for the signal again.
206
Chapter 7
Troubleshooting Your x2000 Workstation
Case 3: Boot Fails, Monitor is Blank, MaxiLife Displays Error Message
POST Test Errors
Following the pre-boot checks, the POST (Power-On Self Test) sequence
is initiated. It should be noted that in some cases, a Beep and Post Error
can occur at the same time.
The following table shows the type of error messages that can be
displayed on the MaxiLife status panel, and the action to take.
The Boot Step option must be selected for these messages to be displayed
by MaxiLife.
MaxiLife Error Message
Action to Take
P.O.S.T. Start
CPU Regist. Init
I/O Init.
IDE Init.
PCI Mast. Init.
BIOS Check sum
RAM Refresh Test
Keyb. Ctrl. Test
Change system board
Change system board
Change system board
Change system board
Change system board
Change system board
Change system board
Keyboard missing.
Memory Detection
RAM Add. Failure
RAM Data Low
RAM DATA High
Shadow Bios Rom
PCI Detection
If this is not the case, change system board.
Check memory then system board
Check memory then system board
Check memory then system board
Check memory then system board
Flash BIOS again then check system board
Check PCI cards.
Video Detection
Keyboard Test
Unexpect. STOP
Base Memory Test
Ext. Memory Data
Ext. Memory Add
Mouse PS2 Test
If this does not work, change system board.
Check AGP card then system board
Keyboard missing or change keyboard
Change system board
Check memory then system board
Check memory then system board
Check memory then system board
Change mouse.
Disc Ctrl. Init.
If this does not work, change system board.
Check SCSI card (if installed).
If this does not work, change system board.
Chapter 7
207
Troubleshooting Your x2000 Workstation
Case 3: Boot Fails, Monitor is Blank, MaxiLife Displays Error Message
MaxiLife Error Message
Action to Take
Disc Bus Init.
Check SCSI card (if installed).
MaxiLife Test
If this does not work, change system board.
Change system board.
CDROM Ctr. Init.
If this does not work, change control panel.
Check CD-ROM.
Opt. Rom Detect.
Check ATA / SCSI
If this does not work, change system board.
Change system board.
Check SCSI card (if installed).
If this does not work, change system board.
No action necessary. This message is displayed when the user
enters the BIOS Setup program.
Change system board
Change system board
This message is displayed when the user needs to enter a password.
Change system board
Change system board
Change system board
Bios SETUP
...Checking...
ACPI Init.
Check Password
Prepare Boot
Dmi Tables Init.
PNP Opt. ROM Ini
208
Chapter 7
Troubleshooting Your x2000 Workstation
Case 4: Boot Process Fails, Error Message Appears
Case 4: Boot Process Fails, Error Message
Appears
When the power button is pressed, the Workstation starts to boot and
there is activity on the monitor, but the boot process then fails with an
error message. Status LED is red. A configuration error has been
detected.
• Boot process fails with an error message.
• Status LED is RED.
• MaxiLife status panel displays
NOTE
and a POST error message.
Before removing the cover, switch off the display and Workstation.
Disconnect the power cord and any accessory cables. When checks have
been completed, close the Workstation and reconnect the power cord and
accessory cables. Verify that the Workstation boots correctly.
Error Message Utility (EMU)
In the event of an error generated in POST (Power-On-Self-Test) during
the boot process, there are two beeps, then the Error Setup Manager
gives access to one or more detected errors. Each EMU error is displayed
as a 4-digit code with an associated text message on the monitor screen
and the MaxiLife LCD panel.
For a list of POST errors displayed by MaxiLife and the recommended
solutions, refer to “POST Test Errors” on page 207.
NOTE
If the monitor is not available, a short error message is also displayed on
the MaxiLife LCD panel.
Chapter 7
209
Troubleshooting Your x2000 Workstation
Case 4: Boot Process Fails, Error Message Appears
Further details can be accessed by pressing Enter. A detailed description
of the reason for the failure and how to solve the problem is displayed.
The following examples give the different types of error categories.
Category #1:
If the error is only a warning (for example, key stuck), the
POST should prompt:
WARNINGa
Keyboard Error
00100
a. After a timeout period of five seconds without any intervention, the
system resumes to boot
Category #2:
If the error is serious, the POST should prompt:
00xx
The BIOS has detected a serious problem that prevents your
Workstation from booting
Press <Enter> to view more information about error
210
Chapter 7
Troubleshooting Your x2000 Workstation
Case 5: Screen Goes Blank or Corrupt Image
Case 5: Screen Goes Blank or Corrupt Image
When the power button is pressed, the Workstation starts to boot and
there is initially some activity on the monitor, but then the screen goes
blank or the image is corrupt.
• Screen becomes blank, or
• Image is corrupt.
NOTE
Before removing the cover, always switch off the display and
Workstation. Disconnect the power cord and any accessory cables. When
checks have been completed, close the Workstation and reconnect the
power cord and accessory cables. Verify that the Workstation boots
correctly.
Symptom....
Check that...
How...
Workstation boots
correctly, but when
the operating system
starts loading, the
screen goes blank or
image is corrupt.
The monitor supports the
resolution and selected
refresh rate. This type of
problem can occur if the
Workstation is configured
using one monitor, then
swapped with another one.
1. Reboot the Workstation in VGA mode.
Then, access Display Properties
through Start, Settings, Control Panel.
2. Change the display resolution and
refresh values to settings that can be
handled by your monitor.
If the screen is still blank or corrupt
The video card is correctly
inserted in the socket on the
system board.
1. Follow the instructions indicated in
the above Note about removing the
cover and switching off the
Workstation.
2. Remove the AGP card, then carefully
re-insert it into the socket.
3. Replace the cover and reconnect the
power cord and accessory cables. Verify
that the Workstation boots correctly.
Hard disk drive is correctly
configured and cables are
connected.
Chapter 7
Refer to page 217 for further help, if
required.
211
Troubleshooting Your x2000 Workstation
Case 5: Screen Goes Blank or Corrupt Image
Symptom....
Check that...
How...
Hard disk drive is accessible.
Refer to page 233 for instructions about
troubleshooting using HP e-DiagTools.
If the screen is still blank or corrupt
The video driver is not
corrupted or incorrectly
installed.
212
Install the latest driver for the video card.
This can be downloaded from the
Workstation Support web site:
www.hp.com/workstations/support, then
HP x2000 Workstation.
Chapter 7
Troubleshooting Your x2000 Workstation
Use or Configuration Problems
Use or Configuration Problems
If your Workstation boots normally, but you are having problems using or
configuring your Workstation.
Symptom
Type of Problem
Refer To
Workstation starts to boot, but
a POST (Power-On Self-Test)
error message is displayed on
the screen.
• CMOS test error.
page 214
• Keyboard or mouse are not working
page 215
correctly.
• Floppy disk drive LED does not appear.
page 216
• Hard disk drive, DVD, CD-RW or
page 217
CD-ROM drive are not accessible.
• Serial or Parallel ports are incorrectly
page 218
configured.
• Devices are not cabled correctly.
• Device drivers missing or incorrectly
installed.
An error message appears on the MaxiLife LCD during runtime.
page 219
You cannot turn off the Workstation.
page 221
You have forgotten your
password.
• Can’t start the Workstation
page 221
Your Workstation has a
software problem.
• Software application will not run.
page 222
• Date and time are wrong.
Your Workstation repeatedly loses its configuration settings.
page 223
You have problems using the Euro symbol.
page 224
Chapter 7
213
Troubleshooting Your x2000 Workstation
Use or Configuration Problems
Helpful Information
Refer To
If You Have Forgotten Your BIOS Password
page 221
Troubleshooting BIOS Problems:
• Updating the BIOS
page 225
• Restoring the BIOS Default Settings
page 225
• Clearing the CMOS
page 225
• Recovering the BIOS (Crisis Mode)
page 227
System Board Switches
page 228
Using the HP Setup Program
page 229
Troubleshooting Drives With a Problem:
• Hard Disk Drive
page 230
• CD-ROM, DVD or CD-RW Drives
page 231
Troubleshooting Hardware With HP e-DiagTools
page 233
Recovering Hard Disk Drive Contents
page 238
CMOS Test Error
Symptom: POST displays CMOS test error. CMOS is a chip that keeps a
record of installed components when the Workstation is turned off.
NOTE
Before removing the cover, always switch off the display and
Workstation. Disconnect the power cord and any accessory cables. When
checks have been completed, close the Workstation and reconnect the
power cord and accessory cables. Verify that the Workstation boots
correctly.
214
Chapter 7
Troubleshooting Your x2000 Workstation
Use or Configuration Problems
Check that...
How...
The internal battery is
working.
1. Set the Workstation to the correct time (refer to the operating
system manual).
2. Switch off and unplug the Workstation for an hour.
3. Restart the Workstation and check the time is correct.
4. If the time is incorrect, replace the battery by a new one. Refer to
Chapter 6, Installing and Replacing Hardware Parts.
Clear the CMOS
Refer to page 225 for instructions.
You have the latest BIOS
version.
If you need to update, download the latest BIOS version from the HP
Workstations Support website: www.hp.com/workstations/support
The system board is
working.
Replace the system board by a known working board from the same
model of Workstation.
If the problem persists, contact HP Support or your authorized dealer
Keyboard Test Error
Symptom: POST displays a keyboard test error.
Check that...
How...
The keyboard and mouse cables are
correctly connected.
Plug the cables into the correct connectors on the back of
the Workstation. These connectors are easily identified by
their color coded icon.
The keyboard is clean and no keys are
stuck down.
• Check all keys are at the same height, and none are
The mouse is clean.
• Clean the mouse ball and sensors.
The keyboard/mouse are working
Replace the keyboard/mouse by known working units.
stuck (keyboard).
If the Workstation boots but you still have a problem...
You may need to update the Basic
Input Output System (BIOS).
Create a bootable floppy to update the BIOS. Refer to
page 225.
If the keyboard/mouse still does not work...
Check that...
How...
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Use or Configuration Problems
The system board is working.
There is a possible problem with the system board. Contact
HP Support or your authorized dealer.
If the problem persists, contact HP Support or your authorized dealer.
Floppy Disk Drive Test Error
Symptom: Power-On-Self-Test displays floppy disk drive test error.
NOTE
Before removing the cover, always switch off the display and
Workstation. Disconnect the power cord and any accessory cables. When
checks have been completed, close the Workstation and reconnect the
power cord and accessory cables. Verify that the Workstation boots
correctly.
Check that...
How...
The drive is correctly
configured in the Setup
program.
1. When the message Press F2 to Enter Setup appears, press the
F2 key.
2. Check the floppy disk configuration in Advanced > Floppy Setup
> Security.
Restore the default settings
in the Setup program.
1. When the message Press F2 to Enter Setup appears, press the
F2 key.
2. Press the F9 key to restore the default settings.
The drive cables are correctly
connected.
Floppy disk drive power and data cables are correctly connected
(refer to Chapter 6).
The drive cable is working.
Replace the floppy disk drive cable by a known working cable from
the same model of Workstation.
The floppy disk is working.
1. Ensure your formatted diskette is inserted correctly.
2. Clean the floppy disk drive using a diskette cleaning kit.
3. Insert a known working floppy disk and see if it works.
If the drive still does not work...
Check that...
If not...
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Use or Configuration Problems
The system board is working.
There is a possible problem with the system board. Contact HP
Support or your authorized dealer.
If the problem persists, contact HP Support or your authorized dealer.
Hard Disk, DVD, CD-RW or CD-ROM Test Error
Symptom: Power-On-Self-Test displays hard disk, DVD or CD-ROM
drive test error.
NOTE
Before removing the cover, always switch off the display and
Workstation. Disconnect the power cord and any accessory cables. When
checks have been completed, close the Workstation, reconnect the power
cord and accessory cables. Verify that the Workstation boots correctly.
Check that...
How...
The drive is correctly configured in
the Setup program. Refer to
page 229.
1. Switch the Workstation OFF then ON.
2. When the message Press F2 to Enter Setup appears, press
the F2 key.
3. Check the drive is enabled and the correct type is selected.
Restore the default settings in the
Setup program.
1. When the message Press F2 to Enter Setup appears, press
the F2 key.
2. Press the F9 key to restore the default settings.
The drive cables are correctly
connected.
1. Check the drive cables are correctly connected (refer to
Chapter 6).
2. Close the Workstation, switch it on, check if it works.
The drive cable is working.
1. Replace the drive cable by a known working cable from the
same model of Workstation.
2. Close the Workstation, switch it on, check if it works.
If the drive still does not work, run e-DiagTools to perform one of the hardware diagnostics tests. Refer
to page 233.
Check that...
How...
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Use or Configuration Problems
The drive is working with HP
e-DiagTools.
1. Replace the drive by a known working drive from the same
model of Workstation.
2. Close the Workstation, switch it on, check if it works.
You may need to update the Basic
Input Output System (BIOS).
Create a bootable floppy to update the BIOS. Refer to
page 225.
Check that...
How...
The system board is working.
1. Replace the system board by a known working board from
the same model of Workstation.
2. Close the Workstation, reconnect the power cord and check
that the Workstation and drive work.
3. If the drive works, contact HP Support or your authorized
dealer for further troubleshooting information.
You receive a S.M.A.R.T. alert
during the Power-On-Self-Test.
Recommended action: Carry out an immediate data backup,
then contact HP Support or your authorized dealer for a
replacement hard drive. Refer to page 230.
If there is a hard disk drive crash, refer to Chapter , “Recovering Hard Disk Drive Contents,” on
page 238.
If the problem persists, contact HP Support or your authorized dealer.
Serial or Parallel Port Test Error
Symptom: POST displays a port test error.
NOTE
Before removing the cover, always switch off the display and
Workstation. Disconnect the power cord and any accessory cables. When
checks have been completed, close the Workstation and reconnect the
power cord and accessory cables. Verify that the Workstation boots
correctly.
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Use or Configuration Problems
Check that...
How...
The port is correctly configured in
the Setup program.
1. Switch the Workstation OFF then ON.
2. When the message Press F2 to Enter Setup appears,
press the F2 key.
3. Check the port is enabled and the correct setting is
selected under Integrated I/O Ports in the Advanced
menu.
Restore the default settings in the
Setup program.
1. When the message Press F2 to Enter Setup appears,
press the F2 key.
2. Press the F9 key to restore the default settings.
All connected devices are correctly
connected and switched on.
1. Plug the cables into the correct connectors on the
Workstation rear panel.
2. Switch on the Workstation and the external devices.
The correct device drivers are
installed.
Refer to the device documentation.
If the Workstation still has a problem...
You may need to update the Basic
Input Output System (BIOS).
Create a bootable floppy to update the BIOS. Refer to
page 225.
Check that...
How...
The system board is working.
1. Replace the system board by a known working board from
the same model of Workstation.
2. Close the Workstation, reconnect the power cord and
check that the Workstation works.
3. If the port works, contact HP Support or your authorized
dealer for further troubleshooting information.
If the problem persists, contact HP Support or your authorized dealer.
An Error Message Appears on the MaxiLife LCD
During Runtime
During normal usage (and at boot) of the Workstation, MaxiLife
continually monitors vital system parameters. These include:
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temperature, fan malfunctions, power voltage drops, system board PLL
problems and CPU problems.
MaxiLife Error
Message
Explanation
Action to Take
Power or Power Supply Errors Messages
PSU 12 V error
12V PSU is out of range 10,8V – 13,2V
Check power supply unit.
Power CPU error
CPU power is out of range 1V – 3V
Change system board.
PSU 3V3 error
3.3V PSU is out of range 3,15V – 3,45V
Check power supply unit.
2V5 mainboard
2V5 on main board is out of range
2,25V – 2,75V
Change system board.
1V8 mainboard
1V8 on main board is out of range
1,6V – 2,1V
Change system board.
PSU -5V error
-5V on main board out of range
4,5V – 5,5V
Check power supply unit.
Temperature Error Messages
Processor Temp
Processor temperature exceeds 80˚C
Check airflow access to the
heatsink. Check processor.
CPU Shutdown
thermal or internal processor failure
Check processor.
PCI Temperature
Ambient or PCI temperature exceeds 64˚C
Check airflow access to the PCI
area.
Disk Temperature
Disk temperature exceeds 58˚C or sensor
unplugged
Check airflow access to the
disk area. Check sensor is
plugged in.
CPU Throttle
Processor on thermal protection –
frequency is halved.
Check airflow access to the
heatsink. Check processor.
System FAN
—
Check if system fan has
stopped or is unplugged.
PCI FAN
—
Check if PCI fan has stopped or
is unplugged.
CPU FAN
—
Check if CPU fan has stopped
or is unplugged.
Fan Error Messages
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Use or Configuration Problems
You Cannot Turn Off Your Workstation
Symptom...
Check that...
How...
Workstation does not make a
buzzing or beeping sound
when you press the power
button, but you are still
unable to turn it off.
You have saved all
data and exited all
programs.
1. Save all data and exit all programs (if
you can).
2. Press the power button and keep it
pressed for 5 seconds. The Workstation
will turn off.
3. Remove the power cord.
You Have Forgotten Your Password
NOTE
Use these instructions if the passwords were set with the Setup program.
Symptom...
Solution...
You have
forgotten the
User password.
1. Switch off the Workstation.
2. Restart the Workstation. If you are prompted for a password, enter the
Administrator password.
3. When Press F2 to Enter Setup appears, press the F2 key.
4. Enter the Administrator Password to access the Setup program.
5. Go to the Security menu.
6. Go to the Set User Password field and set a new User Password. This will
replace the old password which you had forgotten.
7. Press Esc or select Exit Menu to save the new Password and exit Setup.
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Use or Configuration Problems
Symptom...
Solution...
You have
forgotten the
Administrator
password.
1. Switch off the Workstation and remove the power cord.
2. Remove the Workstation’s cover.
3. Set switch 9 on the system board switch block to the ON position.
4. Replace the power cord and restart the Workstation.
5. When the message Passwords have been cleared appears on screen, switch
off the Workstation.
6. Remove the power cord and reset switch 9 back to the OFF position.
7. Replace the Workstation’s cover.
8. Switch on the Workstation and allow it to complete its startup routine.
9. After the Power-On-Self-Test has completed, press F2 when prompted to use
the Setup program.
10. Set the Administrator and new User Passwords.
11. Press Esc or select Exit Menu to save the new Password and exit Setup.
Your Workstation Has a Software Problem
Symptom...
Solution...
Green power
indicator light is
illuminated, but
some software
won’t run.
• Refer to the application software documentation and/or the operating
system documentation for guidance.
• If the software is running but not functioning properly, try to save any
unsaved data, then close down the application and re-launch it. If it still
does not work, restart the Workstation and then try launching the
software again.
• Reinstall the software.
• If the problem continues, contact the software manufacturer’s support
services.
Date and time are
wrong.
The date and time may be incorrect because the time has changed due to
Daylight Savings Time.
To change the date and time, use your operating system utilities or the Setup
program. If necessary, install a new battery (refer to Chapter 2).
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Use or Configuration Problems
Symptom...
Solution...
If there still is a software problem...
Run HP e-DiagTools to check the hardware configuration. Refer to page 233.
The Workstation Clock Does Not
Keep Time Correctly
If your Workstation repeatedly loses its configuration settings you should
consider changing the battery. Replace it with a CR2032 coin type
manganese/lithium battery, available from most Computer stores.
WARNING
There is a danger of explosion if the battery is incorrectly
installed. For your safety, never attempt to recharge,
disassemble, or burn the old battery. Replace the battery only
with the same or equivalent type recommended by the
manufacturer. The battery is a lithium battery which does not
contain heavy metals. Nevertheless, in order to protect the
environment, do not dispose of batteries in household waste.
Please return used batteries to the shop from which you bought
them, to the dealer from whom you purchased your Workstation,
or to HP, so that they can be either recycled or disposed of in an
environmentally sound way. Returned batteries will be accepted
free of charge.
To change the battery:
1. Disconnect the Workstation’s power supply cord and any connection
to a telecommunications network.
2. Remove the Workstation’s cover.
3. Remove the old battery by sliding it from under the retaining clip.
4. Place the new battery in the battery holder and ensure that it is
properly seated. Ensure that the clip holds the battery firmly in place.
5. Replace the cover. Reconnect all cables and power cords.
6. Run the Setup program, accessed by pressing F2 at startup, to
reconfigure the Workstation.
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Use or Configuration Problems
You Have Problems Using the Euro Symbol
If your keyboard has a Euro symbol key, it can only be used with
operating systems and applications that support this feature.
• Only the latest operating systems provide integrated support for the
Euro symbol (in certain languages only).
• Not all applications support the Euro symbol.
• Not all fonts contain the Euro character.
For Windows NT Users
Windows NT 4.0 does not provide integrated support. For more
information on how to enable support of the Euro symbol, refer to
Microsoft’s web site at: www.microsoft.com/windows/euro.asp
Configuring Your Keyboard
To configure your keyboard, go to Settings > Control Panel in the Start
menu. Double-click on Keyboard and select the Language or Input Locales
tab in the Keyboard Properties window. Click on Add and select the
country that corresponds to your keyboard, and click OK. Click OK to exit
the Control Panel.
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Troubleshooting BIOS Problems
Troubleshooting BIOS Problems
The BIOS is a set of program routines that gives the Workstation its
fundamental operational characteristics. Many problems with your
Workstation can be solved by updating (flashing) the BIOS (Basic Input
Output System).
NOTE
It is recommended that before you make any modifications to the BIOS
you take note of the system setup.
Updating the BIOS
The latest system BIOS (standard flash operation) for your Workstation
can be downloaded from HP’s Support Web site at:
www.hp.com/workstations/support. Instructions on updating the BIOS are
supplied with the downloaded BIOS files and a BIOS flash utility.
Restoring BIOS Default Settings
Suspected hardware errors may be caused by BIOS and configuration
issues. If the BIOS settings are suspected to be wrong, do the following
steps to restore the BIOS to its default setting:
1. Press F2 while the initial HP logo is displayed immediately after
restarting the Workstation to access the Setup program.
2. Press F9 to load the default settings from the Setup program.
3. Set the “Reset Configuration Data” to Yes in the Main menu.
It is recommended that before you make any modifications to the
BIOS you take note of the system setup.
Clearing the CMOS
1. Turn off the Workstation, disconnect the power cord and data cables,
then remove the cover.
2. Set the system board switch 8 to the ON position to clear the CMOS
memory.
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3. Replace the cover, and only reconnect the power cord.
4. Reboot the Workstation. A message similar to the following will be
displayed:
“Configuration has been cleared, set switch Clear to the
ON position before rebooting.”
1. Turn off the Workstation, disconnect the power cord, and remove the
cover.
2. Set the system board switch 8 to the OFF position to retain the
configuration.
3. Replace the cover, and reconnect the power cord and data cables.
4. Switch on the Workstation. Run the Setup program by pressing F2.
Then press F9, the CMOS default values will be automatically
downloaded and saved.
5. Press Esc to save the configuration and exit from the Setup program.
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Recovering the BIOS (Crisis Mode)
If for some reason the BIOS is corrupted and the standard flash cannot
be used, use the BIOS Recovery Mode (exceptional BIOS recovery
operation) to restore the BIOS. To do this:
1. Obtain a bootable DOS floppy disk.
2. Copy the BIOS files on to the floppy disk.
3. Create (or edit) the file, AUTOEXEC.BAT
This should contain a single line of text:
“phlash /c /mode=3 /s IX.W1.XX.FUL”
4. Rename the BIOS filename with the one on the floppy disk.
5. Shut down the Workstation.
6. Power off the Workstation and remove the power cord.
7. Remove the cover.
8. Set switch 7 to the ON position.
9. Insert the floppy disk into the floppy disk drive.
10. Reconnect the power cord and switch on the Workstation.
11. The Workstation boots from the floppy disk, then flashes the BIOS.
However, it should be noted, that during the flash process, the screen
remains blank.
12. The recovery process is finished when there is one long beep.
13. Power off the Workstation. Remove the floppy disk from the drive.
Remove the power cord.
14. Set switch 7 back to the OFF position.
15. Replace the cover, reconnect the power cord, then reboot the
Workstation.
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System Board Switches
System Board Switches
There are ten system board switches used for configuration, numbered
from 1 to 10. A certain number of these are reserved (switches 1, 2, 3, 4,
5) and should not be modified, otherwise it could lead to a system failure.
Switch
Default
Position
Function:
1-4
OFF
Reserved.
Do not change default settings.
5
ON
Reserved.
Do not change default settings.
6
ON
Enables keyboard power-on using the space bar. OFF disables
this option.
7
OFF
Enables normal modes.
ON enables the BIOS recovery mode at next boot.
8
OFF
Retains CMOS memory.
ON clears CMOS memory at next boot.
9
OFF
Enables User and System Administrator passwords.
ON clears the passwords at next boot.
10
ON
Selects the chassis type.
ON = minitower
Figure 7-1
System Board Switches
Location of
system board
switches
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Using the HP Setup Program
Using the HP Setup Program
The Setup program allows you to view and change the configuration of
your Workstation, such as the passwords and boot device order. Follow
these instructions to check the configuration.
First, Turn On or Restart Your Workstation
If your Workstation is off, turn on the display and then the Workstation.
If the Workstation is already turned on, save your data, exit all programs
and restart your Workstation. For Windows operating systems, use the
Shut Down > Restart your computer command in the Start menu. This
command will automatically exit the operating system and restart the
Workstation.
To Go to the Setup Program
To go into the Setup program, press F2 while the HP logo appears on your
display.
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More Troubleshooting for Drives
More Troubleshooting for Drives
This section provides more information on how to solve problems with
your drives or accessory boards.
WARNING
Be sure to disconnect the power cord and any
telecommunication cables from your computer before you
remove the cover to check the cable connections or jumper
settings.
To avoid electric shock and harm to your eyes by laser light, do
not open the CD-ROM drive enclosure. The CD-ROM drive
should be serviced by service personnel only. Refer to the label
on the CD-ROM for power requirements and wavelength. This
Workstation is a class 1 laser product. Do not attempt to make
any adjustment to the laser unit.
If the Hard Disk Has a Problem
1. If you receive a S.M.A.R.T. alert during Power-On-Self-Test, there
could be a potential problem with the hard disk drive. Carry out an
immediate data backup, then contact HP Support.
2. Check that the disk power and data cables are correctly connected
(refer to Chapter 6 for information about cables and connectors).
3. Check that booting from the hard drive has not been disabled in the
Boot menu of the Setup program, accessed by pressing F2 at startup.
4. Check that the hard disk drive has been detected (refer to the Hard
Disk Drives submenu in the Boot menu in the Setup program, accessed
by pressing F2 at startup).
5. Run ScanDisk and Disk Defragmenter to see if they detect a problem
with the hard disk drive. To access these utilities, select Programs >
Accessories >System Tools from the Start menu.
6. Run IDE or SCSI tests from the Advanced System Test option from HP
e-DiagTools (described on page 233).
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If the Hard Disk Activity Light Does Not Work
If the hard disk activity light does not flicker when the Workstation is
accessing the hard disk drive:
1. Check that the control panel connector is firmly attached to the
system board.
2. Check that the disk power and data cables are correctly connected.
CD-ROM, DVD or CD-RW Drive Does Not Work
1. Check that a CD (or DVD) is inserted in the drive.
2. Check that all cables (data, power and audio) have been properly
connected both to the drive and to the system board.
3. Verify that the drive has been detected in the Setup program,
accessed by pressing F2 at startup). You should see a drive declared in
the IDE Secondary Master or IDE Secondary Slave field.
4. If you intend to boot on CD-ROM, place CD-ROM before HDD in Setup
(refer to the Boot Device Priority submenu in the Boot menu group of
the HP Setup program).
CD-ROM, DVD or CD-RW Drive is Idle
If the drive does not appear to be working, try accessing the disk by
clicking on the drive icon or drive letter assigned to the drive by your
operating system.
DVD Drive Doesn’t Play DVD Video
1. Check that the DVD disk you are trying to play and your DVD drive
have the same regional code setting.
NOTE
Your DVD drive’s regional code setting is set by the first DVD disk
you insert in the drive.
2. Ensure you have a software MPEG decoder installed on your system.
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CD-ROM, DVD or CD-RW Door Does Not Open
If you have difficulty removing a disk from the drive (during a power
failure for example), you can use the manual eject button.:
1. With a thin, solid rod, such as the end of a paper clip, push the
CD-ROM drive’s manual eject button. Figure 7-2 shows the two
possible positions of the manual eject button.
Figure 7-2
CD-ROM Eject Button
2. The CD-ROM drive door will be released, opening slightly. Carefully
pull it open fully and retrieve the CD.
3. To close the CD-ROM drive door, push it gently closed without forcing
it. The CD-ROM drive door may not close completely until it is fully
functional (for example, when the power comes back on).
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Troubleshooting with HP e-DiagTools
Troubleshooting with HP e-DiagTools
The first step in solving a problem with a Workstation is diagnosis.
HP’s e-DiagTools helps you diagnose hardware-related problems on a HP
computer. It is a series of tools designed to help you to:
• Distinguish between software and hardware problems
• Verify the correct functioning of a HP computer
• Diagnose hardware-related problems
• Provide precise information to support providers so that they can
solve any problem quickly and effectively.
e-DiagTools is not a repair tool.
Overview of e-DiagTools
e-DiagTools has three main components:
• The Pre-Boot Diagnostics, which emit a buzzing sound followed by an
audible set of beeps that helps diagnose a problem when the
computer cannot boot. Refer to “Pre-Boot Diagnostics” on page 204.
• The e-DiagTools core tests, which provide hardware detection, basic
and advanced system tests, and the possibility to generate a Support
Ticket with a complete record of the test results and the PC’s
configuration.
• A set of functions to forward the Support Ticket to your authorized
support provider via e-mail, and to retrieve and flash the latest BIOS
version for your computer.
HP e-DiagTools is supplied on the following media:
• The Utility Partition pre-installed on your hard disk (recommended).
This does not apply to FastRaid models.
• The HP Recovery CD-ROM that was supplied with your Workstation.
• The HP DiagTools CD-ROM.
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NOTE
Only the Utility Partition version of e-DiagTools supports the full range
of e-features. When you run e-DiagTools from a CD-ROM you will not be
able to send the Support Ticket via e-mail or to update the BIOS.
If you are running e-DiagTools from a CD-ROM, the option to start from
the CD-ROM is enabled and the CD-ROM is configured to be the first
device to boot from. After running e-DiagTools, restore the original Setup
values.
Alternatively, you can set the boot device priority by pressing the F8 key
when the logo screen is displayed after restarting your computer.
Running e-DiagTools from the Utility Partition on
your Hard Disk
This section does not apply to FastRaid models. For FastRaid models, run
e-DiagTools from the CD-ROM (refer to page 235).
To run e-DiagTools from the Utility Partition on your computer’s hard
disk drive, follow this procedure:
1. Quit all applications, shut down the operating system, and restart
your computer.
2. After the initial splash screen with the logo, a message is displayed:
Press <F10> to enter HP Utility Partition...
or any other key to proceed
3. Press F10. A menu appears.
NOTE
If this does not work, it probably means that the Utility Partition has
been disabled. Try running e-DiagTools from a CD-ROM instead.
Alternatively, you can recreate the Utility Partition and restore your
operating system. For more information, refer to the following Web
address: www.hp.com/desktops/diagtools
4. Select the option to run e-DiagTools. Depending on your BIOS
configuration, you may have to reboot the Workstation. Changes are
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made automatically and are restored to the original values when you
exit e-DiagTools.
NOTE
You cannot move from one option to another. Once you have selected an
option, you have to exit, reboot your system and run e-DiagTools.
Running e-DiagTools from a CD-ROM
NOTE
Only the Utility Partition version of e-DiagTools supports the full range
of e-features. When you run e-DiagTools from a CD-ROM you will not be
able to send the Support Ticket via e-mail or to update the BIOS.
Prerequisites
Before you run e-DiagTools from a CD-ROM, ensure that the following
are correctly configured in the computer’s BIOS Setup program:
• No operating system is specified, which means that:
— if the Main or Advanced menu has an item Plug and Play OS, set
it to No
— if the Main or Advanced menu has an item to select the operating
system, set it to Other.
• All Hardware Protection items in the Security menu are set to
Enabled or Unlocked.
• If you are running e-DiagTools from a CD-ROM, the option to start
from the CD-ROM is enabled and the CD-ROM is configured to be the
first device to boot from.
Alternatively, you can set the boot device priority by pressing F8 when
the logo screen is displayed after restarting your computer.
After running e-DiagTools, restore the original Setup values.
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Running e-DiagTools from the HP Recovery CD
To run e-DiagTools from the CD-ROM:
1. Insert the HP CD-ROM in your CD-ROM drive. Shut down the
operating system and restart your computer.
2. Ensure that the option to start from the CD-ROM drive is enabled,
and that the CD-ROM is configured to be the first device to boot from.
3. e-DiagTools will start automatically, or, depending on the HP
CD-ROM used, a menu appears. In this last case, select the option to
run the hardware diagnostics.
e-DiagTools starts, and a welcome screen displays.
Running e-DiagTools from the HP DiagTools CD-ROM
To run e-DiagTools from the HP DiagTools CD-ROM, follow this
procedure:
1. Insert the HP DiagTools CD-ROM in your CD-ROM drive. Shut down
the operating system and restart your computer.
2. Ensure that the option to start from the CD-ROM drive is enabled
and that the CD-ROM is configured to be the first device to boot from.
3. The programs on the CD-ROM will automatically determine the
appropriate version of e-DiagTools to run.
e-DiagTools starts, and a welcome screen displays.
HP e-DiagTools Hardware Tests
The following hardware tests can be performed from HP e-DiagTools:
• Hardware Detection. Automatically detects the complete hardware
configuration of the system (including Workstation model and
version, processor type, cache memory, BIOS version, total main
memory, IDE or SCSI device list, video adapter, audio card, keyboard,
and USB controller) and determines the appropriate tests to be
performed.
• Basic System Tests. Automatically (no user input required) verifies
the correct operation of different hardware components of the
Workstation. If a warning message is displayed, you should use the
Advanced System Tests to investigate the error. You can also produce
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a Support Ticket containing a record of the system’s configuration
and test results.
• Advanced System Tests. Independently tests a selected hardware
component of the Workstation. Because of this, the tests are more
thorough than what is performed in the Basic System Tests. It should
also be noted, the Advanced System Tests can only be performed after
the Basic System Tests have been completed. Each test is selected
through the on-line screen menu and can be repeated any number of
times.
For example, if there is doubt with a hard disk drive, select the hard
disk drive test, then one of the proposed options. If a test fails, you
can produce support ticket.
For More Information
For more information about using HP e-DiagTools, consult the
e-DiagTools User’s Guide, available in PDF format on HP’s web site
www.hp.com/desktops/diagtools
On this web site you can also:
• Download e-DiagTools
• Order the HP DiagTools CD-ROM
• Get information about e-DiagTools, such as Frequently Asked
Questions.
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Recovering Hard Disk Drive Contents
Recovering Hard Disk Drive Contents
Overview
In the unlikely event of a hard disk crash, you can recover your
Workstation’s preloaded operating system and software using the HP
Recovery CD1 supplied with your Workstation. Some of the available
functions on the HP Recovery CD are described below:
• Install Windows 2000: Lets you recover your HP Workstation to its
original state as provided by HP.
• Windows 2000 Minimal Installation: Lets you install Windows
2000 with a minimal set of drivers (appropriate for advanced users
only).
• Windows 2000 Master Files: Copies Windows 2000 master files to
the \i386 directory on your hard disk.
• Help: Displays the help text.
NOTE
Any software that has been installed on the Workstation after it has
been purchased, and any personal data that has been generated by
applications installed on the Workstation, are not covered by the
recovery process.
When using the Full Recovery option, any hardware that has been
installed in the Workstation after it has been purchased will require that
the necessary drivers be re-installed. In the case where hardware has
been removed you may have to remove the unnecessary drivers.
General Instructions
1. Back up any data on your hard disk drive that you want to keep.
2. Ensure you have a CD drive installed on your Workstation.
1. Any drivers you need to reinstall can be downloaded from HP’s
Support Web site at: www.hp.com/workstations/support.
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3. Verify that the HP x2000 Recovery CD-ROM matches your HP
Workstation.
4. Revert the system to its original hardware configuration by removing
any accessories that were not factory installed (for example, a SCSI
device).
5. HP recommends that you upgrade your HP Workstation with the
latest available BIOS version. Refer to the Web for the latest BIOS at
http://www.hp.com/workstations/support.
6. In the BIOS setup program, ensure that all passwords have been
cleared and booting from the CD-ROM is enabled. To enter BIOS
setup, restart your Workstation, and press F2 when prompted.
7. Check the Web for the latest drivers at
http://www.hp.com/workstations/support
Recovery Process
Before you start the recovery process, you must first determine the
Workstation’s current condition and your objectives:
1. Do you suspect the operating system, files and drivers are corrupt,
but the hard disk and hardware are working properly?
2. Are you installing a new hard disk or do you suspect the partitions
are corrupt?
3. Are you migrating from Windows 2000 to Windows NT?
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The following tables present three different recovery processes which are
dependant on your system condition:
Table 7-1
Condition
Recovery Steps
Corrupt operating system,
files, drivers
1. Insert the Recovery CD into the CD
AND
2. Press F12 when the HP logo appears
Hard disk drive and
hardware are good.
drive and restart the system.
3.
4.
5.
6.
7.
8.
9.
240
during startup to boot from your CD
drive.
Select Atapi CD-ROM drive and Enter
In the DOS menu that appears, select:
Recover your PC to its original factory
configuration.
WARNING: The recovery process will
destroy all current files on your hard
disk. Please make sure that you have
performed a backup of your important
data before you continue.
The recovery process prompts you to
press Y to continue or N to cancel the
operation.
Wait until a message indicates that the
operation has been successfully
completed. Remove the Recovery
CD-ROM from the CD-ROM drive.
Securely store the recovery CD for
future use.
Restart your system.
Chapter 7
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Recovering Hard Disk Drive Contents
Table 7-1
Condition
Recovery Steps
Installing new hard disk
drive or suspect corrupt
partitions.
1. Insert the Recovery CD into the CD
drive and restart the system.
2. Press F12 when the HP logo appears
during startup to boot from your CD
drive.
3. In the DOS menu that appears, select:
Partition and format your hard disk.
4. Select: Option 2, Standard Partition &
formatting for Windows 2000. The hard
disk drive will be partitioned and
formatted as delivered originally.
5. Your disk has been partitioned. Restart
your Workstation, then proceed to the
formatting step by selecting Partition
and format, then Standard partitioning
and formatting
6. Select the Second step: Format your
first hard disk. Press Y to continue.
7. To put the OS on your hard disk drive.
Select Option 1, Recover your PC to its
original factory configuration.
8. Press Y to continue.
9. Wait until a message indicates that the
operation has been successfully
completed. Remove the CD-ROM from
the drive.
10. Securely store the recovery CD.
11. Restart your system.
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Table 7-1
Condition
Recovery Steps
Migration to NT 4.0 from
Windows 2000
1. Power on Workstation and insert the
Windows NT CD
2. Press F12 when the HP logo during
startup to boot from your CD drive.
3. Select Atapi CD-ROM drive and Enter
4. In the DOS menu that appears, select:
Option 2, Standard Partition &
formatting for Windows NT.
5. Select: Partition your first hard drive.
6. Press Y to continue.
7. Restart the Workstation when
prompted.
8. Press F12 when the HP logo during
startup to boot from your CD drive.
9. Select Atapi CD-ROM drive and Enter
10. In the DOS menu that appears, select:
Option 2, Standard Partition &
formatting for Windows NT.
11. Select: Format your first hard disk.
12. Press Y to reboot.
13. Press F12 when the HP logo during
startup to boot from your CD drive.
14. Select Atapi CD-ROM drive and Enter
15. Select: Option 1, NT operating system
installation.
16. Wait until a message indicates that the
operation has been successfully
completed. Remove the CD and store it
securely.
Recovering Preloaded Drivers
You can use the HP Recovery CD to reinstall individual drivers that were
delivered with the Workstation. To do this, insert the CD-ROM into the
CD-ROM drive. Automatically an HTML file is displayed. Using your
web browser, navigate through the CD-ROM to find the appropriate
driver(s). Then install them by executing the corresponding installation
program directly from the CD-ROM.
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Changing the Hard Disk
If the hard disk is corrupted and you can no longer use it, you should
replace it with a new hard disk drive. Refer to Chapter 2 for information
about installing hard disk drives.
If the replacement hard disk drive is brand new, you must partition and
format the drive. This can be done using the HP Recovery CD.
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Troubleshooting Your x2000 Workstation
Other Sources of Information
Other Sources of Information
Online Support for Troubleshooting
HP’s support web site provides extensive support material that can help
you troubleshoot problems on your Workstation:
• Documentation for your Workstation (described below)
• BIOS updates (including the upgrade utility and instructions)
• The latest drivers and software utilities
For HP’s support web site, connect to: www.hp.com/workstations/support.
Documentation Set Overview
HP’s web site allows you to download documentation for your
Workstation free of charge. The documents provided are in Adobe
Acrobat (PDF) format and are available from HP’s web site at:
www.hp.com/workstations/support.
The available documents include:
• x2000 Getting Started Guide — describes how to set up your
Workstation for the first time and contains basic troubleshooting
information.
• x2000 Service Handbook — provides information on replacement
parts, including HP part numbers.
• x2000 Technical Reference Manual — this manual. Technical
information on system components, such as system board, chipset
and BIOS; troubleshooting and parts replacement information.
You will also find complete information on available service and support
at the HP World Wide Web site. To see the full set of services available,
go to: www.hp.com/workstations/support.
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Hewlett-Packard Support and Information Services
Hewlett-Packard Support and Information
Services
Collecting Information Before Contacting HP Support
You can learn more about HP service and support from the support Web
site:www.hp.com/workstation/support
Before you contact HP Support, write down some of the information
mentioned below. This will help HP Support deal with your problem
quickly and efficiently.
Table 7-2
Collecting Information for Support
Information
needed
Details
Your information
General information
Workstation model
number
Located on the label on the right side of your
Workstation.
Workstation serial
number
Located on the label on the right side of your
Workstation.
Memory: number of
Mbytes installed
The total amount of memory installed is displayed
in the Setup program main menu, accessed by
pressing F2 during start-up. You can also use the
HP MaxiLife System Info feature to get this
information.
Is the memory HP
supplied or from
another source?
There may be some compatibility problems with
non-HP memory modules. HP supports and
recommends only HP supplied memory modules.
Details of the problem
Frequency of
problem
How often has the problem occurred?
Normal
functionality
How long has the Workstation been running
normally?
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Table 7-2
Collecting Information for Support
Information
needed
Details
Recent changes to
the Workstation
Have there been any recent changes made to the
Workstation?
Your information
Hardware Configuration
Which BIOS
version is used?
The BIOS version is displayed in the Setup program
main menu, accessed by pressing F2 during
start-up.You can also use the HP MaxiLife System
Info feature to get this information.
Any BIOS
parameter changes?
Did the problem occur after changes were made to
the BIOS using the Setup program?
A list of slots and
interrupts used by
additional cards (for
example, LAN,
sound and SCSI)
This is to check for interrupt conflicts. You can find
IRQs by running e-DiagTools.
Operating System
Original operating
system?
Are you using the original operating system
software that came preloaded on your Workstation?
If not, what is the
operating system
version?
Select Settings > Control Panel from the Start
menu, then click on the System icon. The operating
system version is displayed under System.
Any operating
system-generated
error messages?
Write down exact text of error message.
Any errors during
boot (Power-On Self
Test)?
This test checks all installed components. Any
POST errors will be displayed on your monitor
screen or signalled by beep codes.
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