TROUBLESHOOTING Troubleshooting 80

TROUBLESHOOTING Troubleshooting 80
TROUBLESHOOTING
80
Troubleshooting
Troubleshooting
If your STB does not perform as expected, the following tips may help. If you need further
assistance, contact EATEL.
> No picture/No Sound
• Verify that your TV, STB and other components are plugged into an electrical outlet that is not
controlled by a wall switch.
• Verify that all cables are properly connected.
• Verify that the power to your TV is turned on.
• If your system includes a VCR and/or stereo, verify that you have properly connected them
to the STB.
• Verify that your TV is tuned to the proper output channel (3 or 4).
• Verify that the volume is turned up. • Verify that the Bypass feature is disabled.
> Distorted picture
• Verify that all cables are properly connected.
• Adjust the TV to channel 3 or 4.
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> No color
• Make sure the current TV program is broadcast in color.
• Adjust the TV color controls.
> STB does not work
• Verify that the STB is plugged into an electrical outlet that is not controlled by a wall switch, OR
if the electrical outlet is controlled by a wall switch, make sure the switch is in the ON position.
• Verify that all cables are properly connected.
> Channel banner displays “ ??? ” instead of the channel number
• Press the INFO button on the remote control. You may have pressed the Power button before all
of the data for the IPG was received by the STB.
> TV screen displays a message indicating that the STB is automatically updating its software
• Wait for the time to display on the LED before continuing with your installation process.
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Troubleshooting
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