User manual | Transcript of meeting

FILED JAN 30, 2015
DOCUMENT NO. 00635-15
FPSC - COMMISSION CLERK
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BEFORE THE
FLORIDA PUBLIC SERVICE COMMISSION
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In the Matter of:
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000001
DOCKET NO. UNDOCKETED
IN RE: INITIATION OF
RULEMAKING TO AMEND RULE
25-4.0665, F.A.C., LIFELINE
SERVICE, AND TO REPEAL RULE
25-4.113, F.A.C., REFUSAL OR
DISCONTINUANCE OF SERVICE BY
COMPANY.
_______________________________/
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PROCEEDINGS:
STAFF RULE DEVELOPMENT WORKSHOP
DATE:
Wednesday, January 21, 2015
TIME:
Commenced at 1:32 p.m.
Concluded at 2:56 p.m.
PLACE:
Florida Public Service Commission
Room 105, Gerald L. Gunter Building
2540 Shumard Oak Boulevard
Tallahassee, Florida 32399-0850
REPORTED BY:
LINDA BOLES, CRR, RPR
Official FPSC Reporter
(850) 413-6734
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FLORIDA PUBLIC SERVICE COMMISSION
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A P P E A R A N C E S
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BY PHONE:
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Jay Bradbury – Cox Communications
Leslie McLaughlin - Cox Communications
Martin Corcoran - Cox Communications
Rhonda Thomas – T-Mobile
Ann Morrison – FairPoint
Tim Loken – Windstream
Jorge Chamizo – TracFone/SafeLink
Harvey Spears – CenturyLink
Caryl Gilstrap – CenturyLink
Abby Matari – FLATEL/Zing Wireless
Sam Bailey – i-wireless
J.D. Johnson – DCF
Keisha Johnson – Smart City Telecom
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IN PERSON:
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Debbie Nobles– NEFCOM
Debbie Finley – NEFCOM
De O’Roark – Verizon
Becki Edmonston - Verizon
Tracy Hatch – AT&T
Maryrose Sirianni – AT&T
Tom McCabe – TDS
Sandy Khazraee – CenturyLink
Lisa Harvey – PSC
Charlie Beck - PSC
Lisa Steffens – OPC
Catherine Beard – PSC
Curtis Williams – PSC
Beth Salak – PSC
Rosanne Gervasi – PSC
Kelsey Watry - PSC
Adam Teitzman – PSC
Leslie Ames - PSC
Bob Casey – PSC
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FLORIDA PUBLIC SERVICE COMMISSION
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P R O C E E D I N G S
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MS. GERVASI:
Let's go ahead and get started.
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It's a couple of minutes after 1:30.
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reading the notice of the workshop.
We'll begin by
This time and place has been noticed for
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an undocketed staff rule development workshop on the
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initiation of rulemaking to amend Rule 25-4.0665,
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Lifeline service, and to repeal Rule 25-4.113,
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refusal or discontinuance of service.
My name is Roseanne Gervasi, I'm with the
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Commission legal staff, and with me are Bob Casey
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and Beth Salak of the telecommunications division.
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And also Kelsey Watry is with me.
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intern and law student at FSU.
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of us, we welcome you here.
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today.
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formulating a good recommendation, a good draft of a
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Lifeline rule to recommend for the Commission's
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consideration and proposal.
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you on the telephone as well.
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She's a legal
And on behalf of all
We're glad you're here
Your participation is very helpful to us in
And we welcome those of
We have in the back of the room on the
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table by the door some handouts, most of which you
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probably have.
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the draft rules.
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and specific rule suggestions, and what you may not
There's the notice of the workshop,
And we also have AT&T's comments
FLORIDA PUBLIC SERVICE COMMISSION
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have are the specific suggestions of Cox Florida
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Telecom.
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comments, and they are on the table for you, if
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you'd like to grab a copy of those.
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the Cox comments are also available on the
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Commission's website.
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in, if you click on the notice of workshop on the
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Commission's website, there is a hyperlink to the
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materials.
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They also sent in some pre-workshop type
Everything but
For those of you listening
Let's go ahead and move into a staff
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overview of the rules.
We reopened rulemaking on
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the Lifeline rule primarily to amend our rule to be
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consistent with the subscriber eligibility
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determinations and certification requirements set
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forth by the FCC in their rules on the matter.
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federal rules are contained in Title 47, Section
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54 of the CFR, from Section 54.400 and continuing on
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through 54.417.
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this is not the first rule workshop that we have had
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with respect to the Lifeline rule.
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workshop that we held back in September of 2012 we
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thought it prudent to hold off on rulemaking on the
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rule until the FCC ruled on our request for rule
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waiver of certain provisions of the federal Lifeline
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rules specifically governing subscriber
The
And as most of you probably know,
After the last
FLORIDA PUBLIC SERVICE COMMISSION
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certification forms, and we have since received a
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favorable ruling from the FCC waiving those
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requested rule provisions.
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reflected in this latest draft of the Lifeline rule.
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So that ruling is
AT&T responded to our notice of rule
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development and requested the workshop today, so we
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are here specifically to hear from AT&T, but also to
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hear from any other interested persons.
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And just a small thing to say about Rule
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25-4.113, which is kind of traveling together with
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the Lifeline rule, that has to do with refusal or
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discontinuance of service, and we are looking to
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repeal that to be consistent with the 2011 changes
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to Chapter 364.
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rule because we considered moving certain language
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from the discontinuance of service rule and placing
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it in the Lifeline rule, but we've since removed
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that draft language from the Lifeline rule simply
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because Section 364.10(2)(d) specifically, the
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Lifeline statute, requires an eligible
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telecommunications carrier -- it says that they may
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not refuse to connect, reconnect, or provide
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Lifeline service because of unpaid toll charges or
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non-basic charges other than basic local
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telecommunications service.
We have it here with the Lifeline
So we didn't think it
FLORIDA PUBLIC SERVICE COMMISSION
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was necessary to repeat that in the rule, but we
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still are looking to repeal that section.
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One thing I forgot to mention is to please
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be aware that the microphones on the table are live,
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and please don't have any cell phones near the, near
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the mikes.
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the public purview, you need to either mute your
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mike or move away from the table.
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anything else to add to the overview, staff
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And if you want to converse outside of
Do we have
overview?
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We'd like to go ahead and take appearances
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from those of you in the room, and you don't have to
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come up to the table to just state your name.
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can, we can get your, your name from back there.
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But if you want to give comments during the course
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of the workshop, we will ask you to come to the
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table for that.
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table here and then move to the rest of the room.
We
So I guess we'll start around the
Sandy Khazraee, CenturyLink.
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MS. KHAZRAEE:
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MR. McCABE:
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MR. HATCH:
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MS. SIRIANNI:
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MR. O'ROARK:
De O'Roark, Verizon.
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MS. GERVASI:
Okay.
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MS. BEARD:
Tom McCabe, TDS Telecom.
Tracy Hatch with AT&T.
Maryrose Sirianni, AT&T.
Catherine Beard, PSC.
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Adam Teitzman with the
MR. TEITZMAN:
Commission.
Leslie Ames, PSC.
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MS. AMES:
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MR. WILLIAMS:
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MS. FINLEY:
Debbie Finley, NEFCOM.
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MS. NOBLES:
Debbie Nobles, NEFCOM.
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MS. EDMONSTON:
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MS. STEFFENS:
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MS. HARVEY:
Curtis Williams, Commission.
Becky Edmonston, Verizon.
Lisa Steffens, OPC.
Lisa Harvey, staff.
Charlie Beck, staff.
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MR. BECK:
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MS. GERVASI:
Thank you.
Okay.
We will move
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into your comments and suggestions.
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and we do want to go paragraph by paragraph to see if
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there are specific suggestions or comments on the
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language.
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has a desire to give some general comments before we do
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that.
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then those of you on the telephone, I probably should
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have asked you to also give us your names so that we
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can get your appearances as well.
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and do that?
But before we do that, let me ask if anybody
Well, I'll ask those in the room first.
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MR. BRADBURY:
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MS. GERVASI:
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Before we go --
And
Could you go ahead
Yes.
I don't know how many -- thank
you.
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FLORIDA PUBLIC SERVICE COMMISSION
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For Cox Communications, Jay
MR. BRADBURY:
Bradbury, Martin Corcoran.
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MS. JOHNSON:
Keisha Johnson, Smart City.
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MS. GERVASI:
Anybody else on the phone?
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MS. JOHNSON:
Yeah.
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JD Johnson, Department
of Children and Families.
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MS. GERVASI:
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MR. BAILEY:
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MS. GERVASI:
Thanks.
Thank you.
Sam Bailey with iWireless.
Thank you.
Anybody else?
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Okay.
We will take comments of those who are
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present first, and then we will move to telephone to
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see if anybody wants to participate by phone by giving
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comments or suggestions.
Does anybody have any general comments
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about the rule draft?
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phone?
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paragraphs.
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the court reporter here, so I just want to remind
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you to -- that we can only have one person speaking
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at a time, to please speak clearly, and before you
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give your comments, each time please state your name
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and who you represent at least the first time that
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you speak.
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Okay.
Going once -- anybody on the
So we will move into specific
And we are recording this.
Okay.
We've got
So moving to paragraph (1) of the
draft Lifeline rule, and this is the paragraph that
FLORIDA PUBLIC SERVICE COMMISSION
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sets forth who, who is eligible to receive the
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service.
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paragraph (1)?
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Does anybody have any comments about
Anybody on the phone?
MR. CASEY:
Okay.
Let me interrupt just for a
second here.
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MS. GERVASI:
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MR. CASEY:
Uh-huh.
I know Cox did submit comments on
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(1)(c) about the income eligibility being 135 for
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everyone less than a million lines, and they wanted --
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Yeah.
MR. BRADBURY:
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up.
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try to catch up.
I was trying to catch
Yeah, this is Jay Bradbury at Cox.
Yeah.
Let me
Okay.
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MR. CASEY:
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MS. GERVASI:
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MR. BRADBURY:
Thank you.
Paragraph, yeah, so paragraph
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(1) incorporates that.
Yeah.
What we're concerned
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about here is the present rule allows all carriers to
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provide Lifeline to customers who meet the 150 percent
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poverty guideline rules.
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allows only those with over a million lines to do that.
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The rest of us can only do the federal 135.
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comments we submitted were to change that such that all
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carriers could enroll people who were at or below the
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150 percent poverty guidelines.
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MR. CASEY:
The rewrite changes that and
Okay.
The
Jay, the 150 percent is
FLORIDA PUBLIC SERVICE COMMISSION
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required by statute.
That requires local exchange
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companies in Florida to use the 150 percent if they
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have over one million access lines.
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came out with Order 1211, all ETCs must use income
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criteria to establish eligibility.
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they only require 135 percent.
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150 just for local exchange companies over a million
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lines.
Now, since the FCC
Now, the problem is
Florida law requires
So that's why we had to differentiate them.
Now, a carrier, small carrier, if they
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want to use 150 percent, they can go ahead and do
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that.
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150, that's more of a benefit to the consumer and
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they can surely go ahead and do that.
The minimum is 135.
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MR. BRADBURY:
But if they want to use
We don't think the way you've
written this rule, that that is allowed.
Okay.
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MR. CASEY:
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MR. BRADBURY:
We think the way the rule
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reads to us is that only those with a million can do
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the 150.
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do the 135.
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the option, if it were less than a million lines, to do
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the 150.
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If you're less than a million, you can only
The old rule clearly stated that we had
MR. CASEY:
And how would you suggest
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changing that or modifying that?
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MR. BRADBURY:
In our comments we had revised
FLORIDA PUBLIC SERVICE COMMISSION
In (b) you simply change it to
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language for that.
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read, "The subscriber's household income is at or below
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150 percent of the federal poverty income guidelines,"
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and then you strike (c).
Okay.
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MR. CASEY:
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MR. BRADBURY:
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MR. CASEY:
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MS. GERVASI:
We'll take a look at that.
Thank you.
Thank you.
And then I know AT&T had a
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comment with respect to paragraph (2), and their
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suggestion is to make that (d) of paragraph (1).
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think we agree with that, that that is one of -- that
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will enumerate persons who are eligible.
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make that, make that clear so that paragraph (2) will
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become (d), and then instead of -- and it'll be
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shorter, too.
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just say that, "The subscribers who live on federally
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recognized Tribal lands and receive benefits from one
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of the following Bureau of Indian Affairs programs,"
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and then enumerate one, two, and three are eligible,
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and I think that is cleaner.
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suggestion.
And I
So we will
Instead of saying all of that, we'll
So thank you for that
Any other suggestions with respect to
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paragraph (2), (1) or (2), which will now be all
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(1)?
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draft, but we'll keep using the same numbers for now
And so we will renumber when we do the next
FLORIDA PUBLIC SERVICE COMMISSION
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just for clarity purposes.
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MS. SIRIANNI:
Well, I'm not really sure --
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this is Maryrose Sirianni with AT&T -- I'm not sure if
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this fits in (1) or (2), but AT&T's proposed revisions,
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we actually suggest a new paragraph (2) on page 5 at
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the top which clarifies that only one Lifeline discount
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per household is allowed, and that's consistent with
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the FCC rule that requires, only allows one per
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household.
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So --
MR. HATCH:
Yeah.
The concern there is if
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you look at the Florida Commission rule in isolation,
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it could be misled because there's this FCC requirement
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that you can only get one per household.
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read this, it doesn't mention that.
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you're entitled here but all of the sudden you're not
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because that's not mentioned here.
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concern.
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MS. GERVASI:
But if you
So you think
That's the only
Well, and I understand that.
Go ahead.
MS. KHAZRAEE:
Sandy with CenturyLink.
We
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had questions about that addition though because if
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they fill out an IEH, they're actually -- I'm not sure
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if it hinges on the word "household," so we weren't
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really sure.
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the same address that if they filled out the IEH could
But there could be two folks living in
FLORIDA PUBLIC SERVICE COMMISSION
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both be qualified, right, if they claim that they're
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independently --
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MS. GERVASI:
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Two separate households that
live under -Two separate households.
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MR. CASEY:
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MS. KHAZRAEE:
Economically independent, yes.
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MS. SIRIANNI:
And that's true.
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MS. KHAZRAEE:
And then our second issue, and
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this may just be us not understanding what this was
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trying to say, we wanted to make sure this isn't doing
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away with the ability to transfer benefits.
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CenturyLink does participate in that process where a
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customer who already has qualified for Lifeline,
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already has a Lifeline benefit but then decides they
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want to change carriers doesn't have to go through the
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whole process anymore.
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transfer the benefit from that previous company to the
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new one they want to go to.
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MS. GERVASI:
Because
They can just change, you know,
Thank you.
We questioned
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whether it's necessary to put that in there, and
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that's -- because of the fact that it's in the FCC
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rules and it -- wouldn't it be duplicative?
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the ETCs have to comply with not just our rule but also
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the FCC rules?
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MR. HATCH:
Yes.
FLORIDA PUBLIC SERVICE COMMISSION
Don't all
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MS. GERVASI:
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MR. CASEY:
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You know.
It's in two place, 54.409(c)
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requires one per household.
Okay?
54.410(d)(2)(i),
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you know, says it must be on all the applications,
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which it is.
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MR. HATCH:
Yeah.
Well, yes.
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MR. CASEY:
And we can go through a bunch of
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them and say, well, this isn't in our state rule.
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Should we put it in?
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MR. HATCH:
Your rule could reference the FCC
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rules or you could just bring all the FCC's rules that
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apply down here, you know, and this is picking and
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choosing something in the middle, and that's just kind
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of where we are.
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MS. GERVASI:
Well, they all apply though,
the FCC rules.
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MR. HATCH:
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question about that.
Correct, they all do.
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MS. GERVASI:
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MR. HATCH:
There's no
Okay.
But if you take the Florida rules
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in isolation, they're not complete and not accurate in
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the sense that it omits pieces that are important out
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of the FCC's rules.
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MR. CASEY:
That's the point.
And JAPC sometimes tell us, no,
you're duplicating a federal rule.
You can't do that.
FLORIDA PUBLIC SERVICE COMMISSION
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MR. HATCH:
If that's true, then a lot of
things go away.
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Well, some of them may have to,
MS. GERVASI:
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yeah.
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position of deciding which of the FCC rules are
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important or not, you know.
And I don't know that we want to be in the
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MR. HATCH:
And I understand that.
understand that, too.
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MR. HATCH:
I
It's just --
MS. GERVASI:
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Okay.
Thank you.
One of my folks with a particular
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bent to want this in there said, why don't you throw
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that in?
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I said, okay, I'll throw that in.
MS. GERVASI:
Thank you.
Anybody on the
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phone have any comments on paragraph (2), or (1)
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through (2)?
And we will move on to paragraph (3).
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didn't get any pre-workshop comments on this
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paragraph.
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say about it, accepting Form PSC/TEL 157.
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We
I don't know if anybody has anything to
MS. KHAZRAEE:
Sandy Khazraee with
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CenturyLink.
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for perhaps adding the IEH into this form, making it
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part of it.
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We just would like to ask consideration
MS. SALAK:
Is that part of your CenturyLink
form now?
FLORIDA PUBLIC SERVICE COMMISSION
I believe it is.
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MS. KHAZRAEE:
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MS. SALAK:
Is that part of AT&T's form?
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MR. HATCH:
I don't have any idea.
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MS. SIRIANNI:
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I'm not sure.
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I'd have to
check.
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MR. CASEY:
Could you send us a copy of that
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so we can see what it looks like?
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MS. KHAZRAEE:
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MR. CASEY:
Appreciate it.
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MS. SALAK:
It's not a requirement; right?
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MS. KHAZRAEE:
Uh-huh.
No, it is not, and it's
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something that we do follow up with the customer if we
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need it.
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already filled it in, we wouldn't have to go back to
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them.
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you're right, it's not, it's not required to do with
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every -- because not everybody is going to need to fill
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out an IEH.
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But if it was already there and they'd
That's the only thought.
MS. SALAK:
Right.
But, no, it's --
And so a multitude of
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customers won't need that form, so it would just be
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another page for them to fill out.
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MS. KHAZRAEE:
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MR. BAILEY:
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from iWireless.
Uh-huh.
True.
What about having -- this is Sam
What about having a Spanish copy?
MR. CASEY:
A Spanish copy of the application
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or the rules?
The rules -- well, the
MR. BAILEY:
application.
MR. CASEY:
We do have Spanish and Creole on
our website.
Okay.
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MR. BAILEY:
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MR. CASEY:
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MS. STEFFENS:
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Spanish and English.
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MR. CASEY:
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Spanish and English.
And also on the OPC, I believe.
We don't have Creole, just
Okay.
On OPC's website they have
Okay.
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MR. BAILEY:
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MR. BRADBURY:
This is Jay Bradbury at Cox.
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I have a question, are we going to review the
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applications themselves later in this process?
Yes.
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MS. GERVASI:
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MR. BRADBURY:
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MS. GERVASI:
Yes, we will.
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MR. BRADBURY:
Thank you.
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MS. GERVASI:
Okay.
Paragraph (4), this is with
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respect to Form PSC/TEL 158, the online application.
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Any comments to paragraph (4)?
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MR. BRADBURY:
Again, Jay Bradbury at Cox.
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We suggest that the addition of the phrase "using
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coordinated enrollment process" into this paragraph
FLORIDA PUBLIC SERVICE COMMISSION
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because the Form 158 is the online form and that is
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only used when coordinated enrollment is involved.
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other words, I won't get this form in the mail.
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know, it'll come through the PSC process.
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6
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Thank you.
MS. GERVASI:
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In
You
I see that
suggestion.
MS. KHAZRAEE:
And Sandy again.
Do we need
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to have something in here that indicates not only did
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they submit the form but they passed NLAD?
Did you hear that?
10
MS. GERVASI:
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MR. CASEY:
12
MS. KHAZRAEE:
No, I didn't.
I'm sorry.
That's okay.
Do we need to
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have something in here as well that not only says they
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electronically submitted the form but they passed NLAD,
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because we get it and then they don't pass NLAD, we
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can't enroll them and we don't enroll them.
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MR. CASEY:
What you're suggesting is --
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MS. SALAK:
Where did you want that added?
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MS. KHAZRAEE:
I actually don't yet have a
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suggestion.
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would want to think about or is there someplace
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else where that -- I didn't see it somewhere else, but
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I may have missed it.
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I just wanted to see is that something you
I know there's --
MR. BRADBURY:
This is Jay at Cox.
Tracy,
doesn't that appear in your comments later on about -FLORIDA PUBLIC SERVICE COMMISSION
000019
Sort of, yeah.
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MR. HATCH:
2
MS. SIRIANNI:
Yeah.
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MR. BRADBURY:
-- it not being, eligibility
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not being established until the NLAD is passed?
Yes.
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MR. HATCH:
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MS. KHAZRAEE:
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MS. GERVASI:
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MR. CASEY:
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MS. GERVASI:
So that may do it for me.
Okay.
Thank you.
We'll get to that.
Okay.
Paragraph (5), allowing
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customers to send in their applications and
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documentation using mail or fax or electronically.
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thoughts on that?
13
Paragraph (6).
14
MR. BRADBURY:
Again, Jay at Cox.
Any
This is
15
another paragraph where we had suggested the addition
16
of the phrase "when the coordinated enrollment process
17
is utilized."
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we're talking about the exception is where you've got
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"receive the waiver."
The reason for that is this is where
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MS. GERVASI:
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MR. BRADBURY:
Right.
The waiver really only applies
22
if the coordinated process is utilized.
23
customer has submitted an application directly to an
24
ETC, we are still obligated to retain that application.
25
MS. GERVASI:
I see.
If the
And so you're
FLORIDA PUBLIC SERVICE COMMISSION
000020
1
suggesting this to say, "exceptions to these
2
requirements when the coordinated enrollment process is
3
utilized are as follows."
4
MR. BRADBURY:
5
MS. SALAK:
Correct.
Well, we have exceptions for
6
every process that the State does, it's just not the
7
coordinated enrollment.
8
than that.
9
our website, and coordinating, we can call that
So it would have to be broader
Exception as for OPC, us, when it comes to
10
coordinating enrollment.
11
it, so.
12
13
And those exceptions would
MS. GERVASI:
still apply.
14
15
That's actually us processing
MS. SALAK:
The waiver applies to all,
everything, Florida does, the State does.
Okay.
So it's not just the
16
MS. GERVASI:
17
coordinated enrollment process.
18
MR. CASEY:
No, it's OPC, too.
19
included in the waiver.
20
MS. STEFFENS:
Correct.
21
MR. BRADBURY:
This is Jay.
22
display my ignorance.
23
OPC processed application?
24
website?
25
MR. CASEY:
OPC is
I'm going to
As an ETC, how do I receive an
Is it not through the PSC's
Lisa Steffens is here from OPC.
FLORIDA PUBLIC SERVICE COMMISSION
1
Lisa, could you come up to the table and go over what
2
happens, how they can -- how you can give it to them?
3
And this is Cox Communications.
4
MS. STEFFENS:
Good afternoon.
There is a
5
link on the PSC's website that if someone is income
6
eligible, they can link right to our website or our
7
phone number.
8
1-800 number to receive them by mail or we send them
9
via fax or email.
10
our application.
We get applicants that call our
So there are places they can access
11
MS. GERVASI:
12
MR. BRADBURY:
Thank you.
How does the ETC receive it
13
after you've processed what the subscriber submits to
14
you?
15
000021
MS. STEFFENS:
They don't.
They receive an
16
electronic report every week that has the pertinent
17
information -- name, address, birth date, last four of
18
social -- and those are all ones that we approve and
19
those go out once a week.
20
21
MR. BRADBURY:
Okay.
And that's part of
the -- isn't the email from the PSC?
No.
22
MS. STEFFENS:
23
MR. CASEY:
24
MR. BRADBURY:
Okay.
25
MS. STEFFENS:
We only process --
The PSC is only program based.
FLORIDA PUBLIC SERVICE COMMISSION
000022
1
MR. BRADBURY:
I guess this may, this may be
2
an area where, at least I'm unfamiliar with how it
3
works and Cox may have been missing something here.
4
5
MS. STEFFENS:
I think I've spoken to -- are
you Sam?
No.
Sam is --
6
MR. CASEY:
7
MR. BRADBURY:
No, I'm Jay.
8
MS. STEFFENS:
Oh, okay.
9
spoken to someone before about this.
10
UNIDENTIFIED SPEAKER:
11
MS. McLAUGHLIN:
12
Lisa, you and I have spoken.
This is Leslie.
Hi there.
13
MS. STEFFENS:
14
MS. McLAUGHLIN:
15
Yes, I believe I've
And I believe we do not, we
do not reach the threshold of the required number.
That is correct.
16
MS. STEFFENS:
17
MS. McLAUGHLIN:
That's my understanding from
18
what you and I have spoken about.
19
MS. STEFFENS:
That's correct.
Right.
So if
20
you do income-based applications, you do them on your
21
own.
We don't process them.
Okay.
So we're processing all
22
MR. BRADBURY:
23
income-based ourselves?
24
MS. STEFFENS:
That is correct.
25
MR. BRADBURY:
Is that what I'm hearing?
FLORIDA PUBLIC SERVICE COMMISSION
000023
1
MS. STEFFENS:
Yes.
2
MR. BRADBURY:
Okay.
3
MR. BAILEY:
Yeah.
This is Sam from iWireless.
6
MS. STEFFENS:
7
MR. BAILEY:
8
I'm on the phone as well.
Yeah.
You and I have spoken.
We've talked about trying to get
it more automated.
9
10
MS. STEFFENS:
Yes.
At the moment we do not
do iWireless either.
11
MR. BRADBURY:
All right.
12
threshold that we've not met.
13
you, Leslie.
14
15
Our
application is set up to do that, so we can.
4
5
That's fine.
MS. GERVASI:
Okay.
Okay.
So, so there's a
Thank you.
Thank
Let's move on then to
paragraph (7).
16
MS. SIRIANNI:
This is Maryrose Sirianni with
17
AT&T.
18
alluding to earlier that AT&T does.
19
(7), go down to lines 22 through 24, we propose that
20
the effective date of the credit is actually when NLAD
21
confirmation is received.
22
was speaking about in the previous section.
23
And this is the area that I think somebody was
In paragraph
That goes back to what Sam
So what we suggest is that it reads
24
basically that "upon completion of initial
25
enrollment, eligible telecommunications carriers
FLORIDA PUBLIC SERVICE COMMISSION
1
that invoice their subscribers shall credit the
2
subscriber's bill for Lifeline assistance as of the
3
subscriber's enrollment date and not the email
4
notification from the Commission."
5
subscriber's enrollment date to us is subsequent to
6
the time that we get the NLAD confirmation.
7
MR. O'ROARK:
And the
This is De O'Roark with
8
Verizon.
9
in our process, give the credit a little bit sooner.
We're generally okay with that.
We actually,
10
It when the -- the customer's signature date.
11
as that language could be revised to, you know, no
12
later than, I think that would accommodate the way we
13
both do it.
MR. HATCH:
15
MS. SIRIANNI:
16
MS. GERVASI:
MR. O'ROARK:
19
MR. CASEY:
21
22
23
24
25
Yes, that's fine.
No later than the subscriber's
enrollment date?
18
20
As long
That's fine.
14
17
000024
Yes.
How are we going to get around
the statute, 60 days?
MR. HATCH:
The question is what's the
60 days measured from?
MS. SALAK:
Right.
And it says when the
customer gives us their information.
MR. CASEY:
When you receive notice from the
FLORIDA PUBLIC SERVICE COMMISSION
1
Office of Public Counsel or proof of eligibility from
2
the consumer.
3
MR. HATCH:
000025
Proof of eligibility doesn't
4
exist until it comes back from NLAD.
That's the proof
5
of eligibility.
And that's, you
6
know, the real problem is, is that this statute
7
predates the whole new regime, the FCC and NLAD.
8
a sense you have a choice statutorily to make.
9
want to say specifically the way you have interpreted,
That's the problem.
So in
Do you
10
strictly interpreted 364.10, or do you want to
11
reconcile it with the new requirements of the FCC where
12
we can't enroll them before we've got NLAD
13
confirmation?
14
You have to reconcile that.
Now, as a matter of law, you could
15
reinterpret that date to be the NLAD date as the
16
enrollment eligibility.
17
eligibility -- the proof of customer's eligibility
18
is the NLAD confirmation.
19
you do it that way, then you can still comply with
20
the 60 days.
21
MS. SALAK:
The customer's
And you can still -- if
So is there any time, time that
22
you have to have, say you get the information from
23
coordinated enrollment or you get it from OPC or
24
wherever you get it and they've been determined to be
25
eligible on the consumer state side, so is there any
FLORIDA PUBLIC SERVICE COMMISSION
1
guidelines from the FCC telling you how, how long you
2
have to get that to NLAD?
3
4
MR. HATCH:
Not to my knowledge.
000026
There may
be, but I'm not aware of it.
5
MR. BRADBURY:
The FC -- excuse me.
This is
6
Jay Bradbury.
The FCC's rule on NLAD enrollment is
7
first in wins the customer.
8
we get something from the State to enroll in the NLAD
9
immediately.
So we're all incented when
Because if during that same period of
10
time some other carrier is dealing with that subscriber
11
and gets eligibility for them and enrolls them in the
12
NLAD, then, then I am dead in the -- you know, then the
13
first carrier is dead in the water.
14
no stated time, we're all incented to act quickly.
15
MS. SALAK:
So while there's
Can you tell me how long it takes
16
you to get your information to NLAD after you get the
17
notice?
18
19
MR. CASEY:
Do you do it weekly or daily or
biweekly, monthly?
20
MR. BRADBURY:
Again, I can only speak for
21
Cox.
We actually look at the PSC's website on a daily
22
basis.
23
actually accomplish what needs to be done with the
24
NLAD, because if there is some error in the NLAD, we
25
will attempt to work that with the consumer to get it
After that it may take us several days to
FLORIDA PUBLIC SERVICE COMMISSION
000027
1
corrected.
2
identification error, a duplication error where we need
3
to send an IEH form, or some problem with the address,
4
we will try to resolve all of those.
5
number of days between that.
6
less, but it could also run longer.
7
have different processes.
8
9
10
Let's say there's a third-party
MS. SALAK:
So it may be a
It could be 48 hours or
Other carriers may
CenturyLink, how long does it
take you?
MS. KHAZRAEE:
We generally download from the
11
Commission's website once a week, and then it's within,
12
I would say, 48 hours.
13
hours we've taken care of the ones we've downloaded.
14
So unless we get some -- you know, the ones that kick
15
back, they failed, that's a different story.
16
MS. SIRIANNI:
17
MS. SALAK:
18
MS. SIRIANNI:
Probably sooner, but within 48
Are you looking at us?
Uh-huh.
We download daily.
This is
19
Maryrose Sirianni with AT&T.
20
order then from that time period to send to NLAD.
21
usually generally within several days.
22
MS. SALAK:
We download daily in
It's
And so it's my understanding
23
that, according to NLAD, they do the dips, runs
24
real-time so that once you get it in, you're going to
25
know something immediately.
FLORIDA PUBLIC SERVICE COMMISSION
I didn't ask you.
1
2
mean to leave you out.
3
MR. O'ROARK:
4
over here.
5
answer.
6
I'm sorry.
I didn't
000028
No, no, I've got you outflanked
De O'Roark with Verizon.
I don't know the
I'd have to check on the logistics of that.
MS. SALAK:
Okay.
Well, I guess what I'm
7
curious is if we gave you more than the 20 days on the
8
coordinated enrollment, it sounds like you'd still need
9
60 days.
You're going to know within -- you should
10
know within a certain amount of time.
11
days is statutory.
12
just one that we have to help us process.
13
understand why we're missing the 60 days yet.
14
if you're told no in NLAD, obviously the answer is no.
15
I mean, the 60
The 20 days is not.
MS. KHAZRAEE:
But that's
So I don't
I mean,
So, I mean -- this is Sandy.
16
We don't have a problem with the 60 days here.
17
happens though is what was described this morning where
18
something fails NLAD.
19
customer, we tell them this is the information we need,
20
we can't process your Lifeline request until we receive
21
it, and then we never hear back from them.
22
we've missed the 60 days.
23
qualify, so it's on them, it's not on us.
24
25
We send a letter to the
MS. SIRIANNI:
sure that it's clear.
What
So clearly
But in our eyes they didn't
Beth, let me, let me just make
When we get the downloads daily
FLORIDA PUBLIC SERVICE COMMISSION
000029
1
from the Commission staff, we then send them to the
2
vendor because we do use an outside vendor.
3
everybody knows that.
4
the downloads they're sent to the vendor.
5
a contract time period that is in the contract with the
6
vendor that they're required to then send it to NLAD.
7
That contract, that contract period that's in the
8
contract, I'm not sure if it's confidential or not, so
9
I -- but it can -- based on that time period, it could
I think
And so within several days from
But there is
10
be longer, but generally they are sent to NLAD, you
11
know, within several dates, but the contract does allow
12
more time.
13
give you more information on that.
14
because I don't have the contract and I don't hold the
15
contract.
16
And I'll check when we get back if I can
MR. HATCH:
I just don't know
I haven't read it, but the
17
question whether that's a proprietary number or not, I
18
don't know.
19
MS. SIRIANNI:
And let me just say, because
20
our contractor doesn't just do Florida.
They do, they
21
do, you know, all 22 states plus anyplace else.
22
mean, I'm just saying that it's the reason that the
23
time frame in the contract is longer is because it's
24
not just one state they're doing.
25
handling all of the states, so.
So, I
I mean, they're
But I'll check into
FLORIDA PUBLIC SERVICE COMMISSION
000030
1
that and then I'll get back to you, you know, specific
2
time frames.
3
4
MS. SALAK:
I think we're going to have a
comment opportunity, too.
5
MS. SIRIANNI:
6
MS. SALAK:
7
8
Okay.
Okay.
So as much information as you can
give us on that the better.
Yeah.
MR. McCABE:
I don't think that we
9
have an issue with sending them out in 60 days.
10
mean, we typically, when we receive it from the
11
Commission, we process it that day.
12
other process that's now in place, I don't know what
13
time lag gets built into that, but I'm sure it's --
14
15
16
MS. SALAK:
meet the 60 days?
Uh-huh.
I
But now with the
So you think you can
Do you meet the 60 days now?
MR. O'ROARK:
As far as I know.
What I'm
17
told is that we don't have an issue with the rule as
18
you've drafted it.
19
MS. SALAK:
So you're going to check into
20
your contract to see what type of information you can
21
get back for us?
Yes.
Yes.
22
MS. SIRIANNI:
23
MR. HATCH:
Yes, we will.
24
MS. SALAK:
Thank you.
25
MS. KHAZRAEE:
And then on (7), paragraph (a)
FLORIDA PUBLIC SERVICE COMMISSION
1
on, specifically on line 13, and this is just a
2
semantics issue, but it says, "The eligible
3
telecommunications carrier, informing the eligible
4
telecommunications carrier that Lifeline assistance
5
plan applications are available for retrieval from
6
processing."
7
applications.
8
information, so --
9
Technically we don't retrieve
We retrieve the specific data field of
MS. SALAK:
10
You're correct.
MS. KHAZRAEE:
11
that wording.
12
suggestion.
I just thought we could change
And, I'm sorry, I don't have a
To just information or data?
13
MR. CASEY:
14
MS. KHAZRAEE:
Somebody from CenturyLink
15
who's not here today can provide that in written
16
comments.
17
MS. GERVASI:
18
MS. SIRIANNI:
19
MR. CASEY:
20
MS. SIRIANNI:
21
MR. CASEY:
22
Okay.
I mean, it's data.
Data or information?
Data or information.
Just put it in comments what your
suggestion is.
23
MR. HATCH:
Tough decision.
24
MR. CASEY:
If that's the hardest decision
25
000031
we've got to make today -FLORIDA PUBLIC SERVICE COMMISSION
1
2
MR. HATCH:
Really.
No.
No.
No.
That's
000032
not the hardest.
3
MS. GERVASI:
Okay.
Well, so we're still on
4
(7).
We didn't get any pre-workshop comments on
5
subparagraphs (c) or (d).
6
any comments on either of those.
7
MR. BRADBURY:
I don't know if anybody has
This is Jay at Cox again.
Not
8
particularly on those, but we did make comments about,
9
you know, you've got, you've got that 60-day statutory
10
thing there, but you've got a number of other things
11
there.
12
them all be consistent, say, at 30 days.
13
those were in our comments.
14
20 days here, 30 days there.
MS. GERVASI:
I'd like to see
Are you looking -- yeah.
15
you looking at subparagraph (e), (7)(e)?
16
suggestion.
17
And, again,
MR. BRADBURY:
18
60 days, (e) is 20 days.
19
(10).
20
different days.
21
easier on all of us.
22
MS. SALAK:
Are
I see your
(7)(b) -- (7), yeah -- (b) is
Yeah.
There's 30 days at
There's just a number of places where there are
If they can be consistent, it would be
We'll look at it, but I can tell
23
you that there was a difference between the 20 and the
24
30 because there's a different process.
25
you get it, it's -- they're eligible and you know it
By the time
FLORIDA PUBLIC SERVICE COMMISSION
1
and you don't have to review it yourself.
2
that's -- we'll certainly look at it.
3
think?
4
MR. BRADBURY:
But
What do you
And, again, with the NLAD we
5
do have to review it ourselves again.
6
the NLAD before it's, before it's done.
7
000033
It has to go to
And, Beth, De O'Roark with
MR. O'ROARK:
8
Verizon.
Let me clarify what I just said.
Although
9
we're okay with the rule as drafted, we're also okay
10
with the way that AT&T proposes to amend it, so.
11
okay either way.
Okay.
12
MS. SALAK:
13
MS. SIRIANNI:
We're
Thank you.
Well -- and this Maryrose
14
Sirianni with AT&T again.
15
jumping to (e), AT&T proposes 40 days to the 20 days
16
that's in the current rule.
17
states, you know, these rules were put into place prior
18
to the NLAD process being in place, and so there is
19
some time added to the process to, to get through to
20
completion.
21
we propose 40.
22
23
24
25
And I, now that we're
And as Mr. Bradbury
So, you know, I think he proposes 30 days,
Y'all said you would look at it.
MS. SALAK:
We will.
I just -- it'll
probably be based on what we hear about NLAD.
MR. BAILEY:
iWireless.
Yeah.
This is Sam from
I would definitely concur with that.
FLORIDA PUBLIC SERVICE COMMISSION
I
1
mean, by the time we have to reach -- if we have to
2
reach out to the customer again to complete an IEH
3
from, just, you know, it all takes time.
4
MS. SALAK:
So how long is the -- how long in
5
general is your customer waiting to get their credits
6
for their free service?
7
MR. BAILEY:
000034
I mean, normally, you know, it
8
doesn't take long at all.
9
to, you know, getting the information when we have to
10
reach back out to the customer, you know, and then we
11
don't get ahold of them, you know, we kind of put it in
12
hold and then try to call them again and mail them a
13
letter, you know, just trying to get ahold of them, it
14
just, you know, it takes time to get all that
15
information if it's not complete.
16
MS. SALAK:
But it's just when we have
So just to throw an idea out, and
17
it's not a great one, but what would -- how would you
18
feel if we put a new date in there that says when you
19
have to have it to NLAD by?
20
you're processing.
21
mean, we do understand -- I'm empathetic, I don't know
22
about Bob here, but I'm empathetic.
23
24
25
That way we know that
And if you run into trouble, I
MR. HATCH:
Yeah, he's not going to be here
much longer.
MS. SALAK:
That's right.
But we're not
FLORIDA PUBLIC SERVICE COMMISSION
1
going to wait until Bob leaves to finish the rule.
2
it's just another idea that --
3
MR. HATCH:
4
MS. SIRIANNI:
It's a thought.
This is
Maryrose.
6
need to check, I mean, because our contract has a
7
certain number of days.
9
So
It's a thought.
5
8
000035
The only hold back I have is that I just
MR. HATCH:
Sending it to NLAD might be --
yeah.
10
MS. SIRIANNI:
Yeah.
I don't know, you know,
11
if we have a rule requirement that is less than the
12
days that we have in our contract, I don't know that
13
they're going to go and redo a contract just because
14
Florida put a rule in place that's less than the number
15
of days that we allow in the contract for the vendor to
16
get it.
17
shorter amount of days, which I'm sure we already
18
probably do, than what the contract says, but that's
19
the only issue that I have.
It doesn't mean that we wouldn't do it in the
Could you put it in your
20
MR. CASEY:
21
comments, the suggested date?
22
MR. HATCH:
23
MS. SIRIANNI:
24
MR. CASEY:
25
Sure.
Yes.
That it would go to NLAD within
so many days?
FLORIDA PUBLIC SERVICE COMMISSION
1
MS. SIRIANNI:
Yes.
And I'll address that.
000036
2
I'll address that.
3
know, because we have a contract that's out there that
4
serves all the states and Florida puts a rule in, then
5
it causes issues.
6
I just wanted you to know that, you
MR. BRADBURY:
This is Jay at Cox.
I can go
7
to the NLAD today.
8
NLAD for three weeks from now because there was some
9
error, I have to reach the customer, and the customer
10
11
I may not get approval from the
doesn't respond to me.
MS. SALAK:
But I have gone to the NLAD.
Right.
But right now there's no
12
requirement when you have to go to NLAD and so it's --
13
and I understand your issue about if you're really in
14
the market and you want to complete.
15
others who aren't as excited about the market, so.
16
17
MR. CASEY:
But there are
And that would be for your
initial check, I think, wouldn't it?
18
MS. SALAK:
Right.
19
MR. CASEY:
Yeah.
You'd go to NLAD within so
20
many days for your initial check.
21
you know, that's another story.
22
MS. SALAK:
23
MR. McCABE:
So if it's rejected,
That'd be -- right.
Yeah.
I mean, at some point in
24
time with the rule, you know, you've got a rule in
25
place, but if the customer doesn't fulfill his
FLORIDA PUBLIC SERVICE COMMISSION
1
000037
obligations, the rule is basically out the window.
Exactly.
2
MR. CASEY:
3
MS. SIRIANNI:
We understand.
Right.
And actually do you
4
consider that -- you know, once we get a rejection back
5
from NLAD and we send something to the customer, I
6
mean, we still would try to make that time frame.
7
at what point?
8
don't respond, I mean, then are we no longer held
9
accountable for that time frame?
10
judgment?
11
12
13
When we get a rejection back and they
Is it just using good
I mean -MS. SALAK:
want to.
But
We can put dates followed, if you
I mean, I, I -MS. SIRIANNI:
No.
I just was throwing it
14
out for discussion purposes because it does raise an
15
issue, I mean, in, I think, our mind if we get a
16
rejection and we try to reach out to the customer and,
17
you know, they aren't getting back to us, then no
18
longer is it under the requirement of the time frames
19
that you have because it's out of our hands.
Uh-huh.
20
MS. SALAK:
21
MR. McCABE:
22
to pinpoint a rule that tight.
I think it's awfully hard though
23
MS. SIRIANNI:
24
MR. McCABE:
25
Yeah.
Because you could have -- you
know, it might be three weeks when one person gets back
FLORIDA PUBLIC SERVICE COMMISSION
1
to you and it might be six weeks when another.
2
mean, having 30 days or 60 days at that point in time,
3
I mean, it's, you know, it really becomes, you know, a
4
matter of common sense.
5
MS. SIRIANNI:
Yeah.
So, I
000038
I certainly would not
6
want a timeframe.
7
sense that if you got a rejection, then it kind of
8
falls outside of that.
9
I mean, I was thinking more in the
MS. SALAK:
I'm going to have to talk to the
10
attorneys about the 60 days and how we can interpret it
11
or not interpret it, so I can't give you an answer.
12
MS. SIRIANNI:
No.
It was really just to
13
kind of, as a discussion because it's something that
14
kind of comes up, you know, what to do with those
15
outliers.
16
17
18
MS. SALAK:
I understand.
I just, I don't
have the answers.
MR. BRADBURY:
This is Jay.
Again, under
19
(7)(e), in 20 days we have to make a report about
20
what's happening with those outliers.
21
they would be a rejected applicant.
22
MS. SALAK:
At that point
If we were to give you a time for
23
the NLAD, I'm sure the timeframes would change to
24
reflect that, I would imagine.
25
MR. BRADBURY:
I just think trying to give us
FLORIDA PUBLIC SERVICE COMMISSION
1
a requirement to go to the NLAD is a micromanaging
2
process.
3
4
MS. SALAK:
All right.
I mean, our rule can
just say --
5
MR. BRADBURY:
Because we have no incentive
6
not to go to the NLAD.
7
sit on a potential customer.
8
9
000039
MR. CASEY:
There's no reason to sit on, to
And we agree with you, but there
are some companies out there that will sit on it.
10
MR. BAILEY:
Hey, this is Sam from iWireless.
11
So the purpose of this, you guys -- just in general for
12
(7)(e) is that you guys just want a response back of
13
any subscribers that have been rejected?
14
MR. CASEY:
15
MR. BAILEY:
16
17
Correct.
I'm just trying to make sure.
Okay.
MR. CASEY:
We want to let the customer know.
18
A lot of times they will put the wrong telephone
19
company on here, and we send letters to those people
20
when the rejection says that.
21
MS. SALAK:
22
one we send letters.
23
MR. BAILEY:
24
MS. SALAK:
Which is number one -- for number
We don't for the others.
Okay.
So where are we?
25
FLORIDA PUBLIC SERVICE COMMISSION
(7)(f), unless anybody has
1
MS. GERVASI:
2
anything more to say about (e).
3
000040
Should we move on to (8)?
And (8) simply
4
says, "An eligible telecommunications carrier shall
5
not impose additional certification requirements on
6
the subscribers beyond those which are required by
7
this rule or by Title 47," et cetera, of the FCC
8
rules, various FCC rules.
9
should also include the requirements of Section
10
11
12
364.10(2)(a) just to be comprehensive.
MR. HATCH:
I didn't bring 364 unfortunately.
What does that say?
13
MS. SIRIANNI:
14
MR. CASEY:
15
16
17
18
19
20
21
22
I'm wondering if we
I did.
Each local exchange company
telecommunications -MR. HATCH:
I printed it out yesterday.
I
just didn't bring it today.
MR. CASEY:
Yeah.
But has more than one
million lines and designated as an ETC shall -MR. HATCH:
yesterday.
That's the one I printed
No wonder I didn't have it.
MS. GERVASI:
And part of the reason I
23
thought about adding that is because in the next
24
paragraph, paragraph (9), I think this is a paragraph
25
that AT&T suggests can be stricken because it's
FLORIDA PUBLIC SERVICE COMMISSION
1
redundant.
2
3
000041
MR. HATCH:
Yeah.
It's -- what's required in
(9) is picked up in (8) essentially.
4
MS. GERVASI:
And I think if we include 364,
5
reference to 364.10(2)(a) in (8), then we could get rid
6
of (9) and have (8) encompass everything that would
7
have otherwise been in both paragraphs.
8
know if Public Counsel has any concerns about that
9
because paragraph (9) specifically refers to Public
10
And I don't
Counsel.
11
MS. STEFFENS:
No.
12
MS. GERVASI:
Okay.
13
MR. HATCH:
I'm not sure that that adds
14
anything, Roseanne.
And the only reason I say that,
15
and I didn't bring it with me, that's a volume that
16
someone else has for the moment, but the eligibility
17
criteria that are in 54.409 and all the rest of the
18
cites there I think pick up both program as well as
19
income eligibility.
20
OPC stuff, which is why we wanted to strike it as
21
redundant.
22
(2)(a) or (3)(a)?
So those references gather up the
So I'm not sure what adding 364.10 -- is it
It's (3)(a) in the rule but it's --
23
MS. GERVASI:
24
MR. HATCH:
25
(2)(a).
Oh, okay.
(3)(a) was a typo.
I didn't check that
one obviously.
FLORIDA PUBLIC SERVICE COMMISSION
1
So are we talking about
MS. SIRIANNI:
2
the federal that includes -- is that what you're
3
saying?
4
MR. HATCH:
Yeah.
000042
If you look at the rule
5
cite, the FCC rules in (a) essentially describes all
6
the eligibility, where all the eligibility criteria
7
are.
8
eligibility is also a part of that.
9
Public Counsel and income eligibility separately, it's
10
11
12
Income eligibility is part of that.
But when you add
just redundant to what's already described in (a).
MR. CASEY:
And I believe that's what
Roseanne is suggesting, you eliminate (9).
13
MS. GERVASI:
14
MR. HATCH:
15
add in 364.10(2)(a).
16
Program
Yeah.
Yes.
MS. GERVASI:
But then she also wants to
Only because it references
17
specifically the Office of Public Counsel, whether
18
that's necessary or not.
19
MR. HATCH:
Maybe not.
I'm not sure that it is.
I mean,
20
just because the Office of Public Counsel does the
21
income eligibility, I'm not sure that the rule requires
22
that it be mentioned to pick up the income eligibility.
23
24
25
MS. SALAK:
Because income-based is
referenced -MR. HATCH:
It's already in the FCC's rules.
FLORIDA PUBLIC SERVICE COMMISSION
000043
1
Now who actually does it, I think, is irrelevant to the
2
FCC's rules.
3
MS. GERVASI:
4
MR. HATCH:
5
Uh-huh.
I'm not sure that it matters, but
--
6
MS. GERVASI:
7
MS. KHAZRAEE:
Okay.
And this is Sandy.
I'm fine
8
with the language that's here in paragraph (8).
I just
9
want to confirm that if we have customers that fail
10
NLAD and we have to go back and ask them to prepare an
11
IEH or give us a copy of their driver's license or
12
social security or something in order to prove they're
13
not a duplicate, that is not going to be considered
14
asking them for additional certification requirements.
15
16
MR. CASEY:
No.
requirements in the federal rules require that.
17
MS. KHAZRAEE:
18
MR. CASEY:
19
MS. KHAZRAEE:
20
21
Because those certification
Okay.
And they failed it.
I just wanted to be clear.
Thanks.
MR. CASEY:
If they didn't give it to you
22
upfront, then it's their failure.
23
MS. GERVASI:
24
25
Yeah.
Okay.
So we're considering
deleting paragraph (9).
MR. HATCH:
Okay.
Anyway for what it's
FLORIDA PUBLIC SERVICE COMMISSION
1
000044
worth, my two cents.
2
MS. GERVASI:
Yeah.
Paragraph (10), again we
3
have a time deadline here to provide written notice to
4
a customer within 30 days of receipt of the application
5
providing the reason for rejection.
6
MS. SIRIANNI:
This is Maryrose with AT&T
7
again.
8
enrolling subscribers who directly apply with the ETC,
9
make the timeframe the same as the time in the previous
10
11
Basically the change here makes the time for
rule, the 40 days.
MR. CASEY:
There were two changes to this.
12
One was the 30 to 40 days that AT&T suggested, and then
13
the other is that you only want to cover applicants who
14
directly file with the ETC.
15
MS. SIRIANNI:
That -- you are correct, Bob,
16
and that does suggest that.
But I will say that, you
17
know, our vendor does send denial letters to the
18
customers who come through the coordinated process.
19
So, I mean, we do do it.
20
is because, you know, those customers who apply
21
directly through us, we would, we would send those.
22
But then when we send the spreadsheet back to you all
23
since they applied through your process, it seemed
24
logical that that's where they would get the letter.
25
But, like I said, our vendor does send the letter to
It's just -- the suggestion
FLORIDA PUBLIC SERVICE COMMISSION
1
them.
2
what based with where it comes from.
3
4
We're just trying to put the duty of who does
MR. CASEY:
So do we really need to apply for
Lifeline assistance directly with the ETC?
5
MS. SIRIANNI:
I mean, that's our suggestion
6
to do that, but, you know, we understand that you are
7
not thrilled about that language, I guess, to say the
8
least.
9
10
11
MS. SALAK:
I just don't know if we have any
power to do it.
MS. SIRIANNI:
Okay.
Well, and, like I said,
12
we do send the denial letter, but we were just trying
13
to put the work where it starts and that's where the
14
letter would come from since they apply through that
15
process, but --
16
000045
MR. O'ROARK:
De O'Roark with Verizon.
Is
17
the concern that if the request comes through the
18
coordinated process, AT&T is not the entity that sends
19
the letter but AT&T's vendor?
20
MS. SIRIANNI:
That's part of it.
But it's
21
just that if that customer enrolled, coordinated
22
enrolled, you know, and it went DCF to the Public
23
Service Commission and then comes to us, we send that
24
spreadsheet back to the Commission saying that they
25
were, they were denied and that's where it originated,
FLORIDA PUBLIC SERVICE COMMISSION
000046
1
and our thought was is then that's where the letter
2
should come from informing them of the denial, just to
3
kind of get things, you know, in perspective as to
4
where it originated, that's where.
5
that, you know, it is a resource issue on your side.
6
And I, and I did want you to know that, I mean, it is
7
being done today, so it's not as if it's not being
8
done.
9
could have everything ultimately how we would like it,
10
But I understand
It's just, you know, it's one of those if we
that's how we would like it.
11
MR. BRADBURY:
This is Jay at Cox.
We
12
likewise use a vendor.
13
going to reject a customer, we would prefer to
14
communicate with that customer for the save
15
opportunity.
16
should apply regardless of which source.
17
the 40 days, but it shouldn't be limited to only
18
direct.
19
20
21
But if we're going, if we're
So here we would say, you know, this
MS. GERVASI:
Thank you.
So happy with
Any other comments
about that?
MS. SALAK:
So I just -- AT&T, you have 22
22
states that are covered with this contract.
23
those other states, too -- I mean, is it across the
24
board for all of them?
25
MS. SIRIANNI:
So for all
I don't know the process for
FLORIDA PUBLIC SERVICE COMMISSION
I believe that
000047
1
every single state and if it differs.
2
the vendor, you know, does this for most of them, but I
3
can't really speak to it.
4
just don't know if other states have different, you
5
know, could have different processes.
I'd have to find out.
I
I will tell you as far as paragraph (10)
6
7
goes, the amount of days to be consistent, the 40
8
days to be consistent with the time period that we
9
suggested in the earlier part of the draft, that
10
would be more urgent to us.
Than the notice issue.
11
MR. HATCH:
12
MS. SIRIANNI:
13
asked for in this paragraph.
Prioritizing for us.
14
MS. SALAK:
15
MS. SIRIANNI:
16
MS. SALAK:
17
Than the notice issue that we
Yes.
No.
Prioritizing for you.
I appreciate that actually.
Thank you.
Moving on to paragraph (11).
18
MS. GERVASI:
19
Any comments on paragraph (11)?
20
needs to be in the notice of impending termination.
21
No?
22
23
It basically says what
Paragraph (12), I think we did get some
written comments on paragraph (12).
24
MS. SIRIANNI:
25
MR. HATCH:
Yes.
Yes.
We made, we made some
FLORIDA PUBLIC SERVICE COMMISSION
1
000048
comments.
2
MS. SIRIANNI:
We did.
On paragraph (12), it
3
starts on page 11 and goes to page 12, this is
4
subscriber's Lifeline assistance is terminated.
5
current rule basically states that, that we'll
6
reinstate as soon as practical, no later than 60 days.
7
However, what we're suggesting is based on the FCC
8
rules that have been put into place subsequent to this
9
initial rule that the subscriber be treated as making a
10
new application for Lifeline.
11
MR. HATCH:
The
And then whatever that process
12
is, it just flows back through the process the same
13
way.
14
15
MS. SIRIANNI:
Just trying to put
things in line with --
16
17
Right.
MS. KHAZRAEE:
And CenturyLink agrees with
that, would support their change there.
18
MS. SIRIANNI:
I mean, there really is no
19
continuation of it.
20
longer eligible and then they reapply, and once it's
21
verified that they're eligible, then we re-enroll.
22
Just getting the processes straight and current.
23
24
25
It basically is that they're no
MR. O'ROARK:
Verizon would be fine with that
change.
MS. SALAK:
How does Cox feel about that
FLORIDA PUBLIC SERVICE COMMISSION
1
000049
change?
2
MR. BRADBURY:
We would support that, we
3
would support that change also.
4
MS. SALAK:
5
MS. GERVASI:
6
MS. SIRIANNI:
Okay.
Thank you.
Paragraph (13).
Paragraph (13), AT&T -- this
7
is Maryrose Sirianni with AT&T again.
8
delete this paragraph.
9
general ETC advertising obligations.
AT&T proposes to
This section confuses the
They're in the
10
FCC's rules with the Lifeline advertising.
11
there's a difference between advertising that an ETC
12
has to do and specific Lifeline advertising, so we
13
would just suggest that this, that this be eliminated
14
to avoid any confusion.
15
MS. GERVASI:
16
MS. SALAK:
17
MR. O'ROARK:
Verizon could support that
MR. McCABE:
I guess I would disagree just
change.
for the sake of disagreeing with AT&T.
24
25
CenturyLink agrees with
that -- would support that.
22
23
Does anybody -- does everyone
MS. KHAZRAEE:
20
21
Thank you.
agree with that?
18
19
I mean,
MR. CASEY:
You had to throw one in there;
right?
FLORIDA PUBLIC SERVICE COMMISSION
000050
Tom, go back to sleep.
1
MS. SIRIANNI:
2
MR. McCABE:
We're fine.
3
MS. GERVASI:
All right.
And what about
4
(14), because that talks about publication, too.
5
it basically says what the FCC rule says, doesn't it,
6
about publicizing the availability of Lifeline in a
7
manner reasonably designed to reach those likely to
8
qualify as required by the FCC's rules.
9
MS. SIRIANNI:
But
And actually that's one of the
10
points is that (13) is, seems to be redundant with
11
subsection (14) anyway as it refers to the FCC.
12
MR. HATCH:
And there's two different
13
advertising provisions.
14
MS. SIRIANNI:
15
MR. HATCH:
Right.
The second one is the correct
16
one.
The first one is a different advertising
17
provision that's broader than the second one.
18
second one is specific to Lifeline.
19
MS. GERVASI:
20
MS. SIRIANNI:
21
The
To the Lifeline.
Right.
The first one was more
to ETCs generally.
22
MS. GERVASI:
I wonder if we need either one.
23
Since the second one is in the FCC's rules, then
24
everybody has to do it because it's being required by
25
the FCC.
I don't know.
I'm just --
FLORIDA PUBLIC SERVICE COMMISSION
000051
1
2
MR. CASEY:
you're saying.
3
4
It would be a duplication is what
MS. KHAZRAEE:
We thought we didn't need it,
MS. GERVASI:
You know, we might as well air
but --
5
6
it out because JAPC might catch it and tell us we can't
7
leave it in there.
8
it's hard to say what they might or might not do, but
9
they often frown on duplication, so --
I don't know whether they would --
10
MS. SIRIANNI:
11
MS. GERVASI:
I don't think -Everybody would still have to
12
do it regardless of whether it's in this rule or not is
13
the --
14
MS. SIRIANNI:
Right.
15
MS. KHAZRAEE:
Yeah.
Exactly.
We just felt like we
16
probably didn't need it here because we know we have to
17
do it because it's federal, but we don't feel strongly
18
enough to -- one way or the other.
19
20
MS. GERVASI:
Okay.
Thank you.
Does anybody
else have any comments to make on (13) or (14)?
21
Paragraph (15), placing an insert.
22
MR. BRADBURY:
Is this to be on all
23
subscribers of the ETC's bill?
Are you suggesting an
24
insert to every, every AT&T subscriber or every Cox
25
subscriber and every Verizon subscriber once a year?
FLORIDA PUBLIC SERVICE COMMISSION
Yes.
1
MS. SALAK:
2
MS. GERVASI:
3
If they generate customer
bills.
4
5
000052
And we thank you that it says
MS. KHAZRAEE:
"insert or bill message."
We appreciate that.
6
MS. SIRIANNI:
Yes.
7
MS. KHAZRAEE:
We will do bill message.
8
MR. CASEY:
9
MS. SIRIANNI:
10
I think someone recommended that.
MS. SALAK:
rulemaking.
MS. SIRIANNI:
14
MS. SALAK:
15
MS. SIRIANNI:
MS. SIRIANNI:
24
25
I'll give my age away.
Okay.
Let's just stop.
It
was, it was a while ago.
20
23
I'm not going to
Was that 2007 you came in?
18
22
Or before.
say how long I've been here.
MS. SALAK:
21
I think so.
We caught on.
17
19
I think it was us years ago.
It was like in the 2009
13
16
Very much.
We did bill messages for a long time even when it--
11
12
Yes.
MS. GERVASI:
Anything else on paragraph
(15)?
Paragraph (16), I know AT&T had a
suggestion here.
MR. HATCH:
Yeah.
We just -- if you're going
to incorporate the rule, just incorporate the rule.
FLORIDA PUBLIC SERVICE COMMISSION
1
There's no point in describing the rule that you're
2
incorporating.
3
MS. GERVASI:
4
MR. HATCH:
5
one thing.
If we incorporate it at all.
If you -- well, incorporation is
Repeating it wholesale is another issue.
6
MS. GERVASI:
7
MR. HATCH:
8
things by reference.
9
with that.
10
000053
MR. CASEY:
Yeah.
I think you can incorporate
JAPC is not going to bother you
A question did come up because of
11
the waiver that we received from the federals, from the
12
feds.
13
Because if you follow that rule --
Should we put something in there about that?
14
MR. HATCH:
I hadn't thought about that.
15
MR. CASEY:
Yeah.
16
MS. SIRIANNI:
17
MR. CASEY:
18
And that doesn't cover the
waiver, you know, the exceptions to --
19
20
MR. HATCH:
Yeah.
Yeah.
Yeah.
Yeah.
You're exactly right.
21
MS. GERVASI:
22
MR. HATCH:
23
Interesting.
Because 417 --
I didn't even think about that
one.
24
MS. SIRIANNI:
25
MR. CASEY:
Yeah, I hadn't either.
Well, think about it and let us
FLORIDA PUBLIC SERVICE COMMISSION
1
know in your comments.
2
000054
How about that?
MS. KHAZRAEE:
Yeah.
We did note that our
3
records would have a note that says what, what was
4
presented not necessarily to us since we don't actually
5
have the application.
6
of here.
7
conversation.
8
we would know what, what you guys sent us and what
9
program they --
10
It's not that we want that out
I'm just saying that was our internal
We may not have all of the records, but
MS. SALAK:
Is that what the rule says?
I
11
thought that's what it did say for you to do, or the
12
order.
13
14
Something said that.
MS. SIRIANNI:
You mean the waiver order or
the -No.
The order order.
15
MS. SALAK:
16
MS. SIRIANNI:
17
MS. SALAK:
18
MS. KHAZRAEE:
19
didn't look this up before I came.
20
rule say three years or does it say three years or for
21
as long as the subscriber receives Lifeline assistance?
22
MR. CASEY:
The order order.
Yeah.
You got something.
I did have a question and I
So does the federal
It says, "For the three full
23
preceding calendar years and provide that documentation
24
to the Commission," and then it goes on to say,
25
"Eligible telecommunications carriers must maintain a
FLORIDA PUBLIC SERVICE COMMISSION
1
documentation for as long as the subscriber receives
2
Lifeline service from that ETC."
3
MS. KHAZRAEE:
4
MR. HATCH:
Which could be a long time.
5
MR. CASEY:
Could be.
6
stay with you for a long time.
7
MR. HATCH:
Usually.
8
MR. CASEY:
Don't pick and choose.
9
MR. HATCH:
Sometimes not.
10
MR. CASEY:
Sometimes not, yeah.
11
MS. EDMONSTON:
12
000055
Okay.
You want customers to
So you're going to put
wording, the waiver wording in (16)?
13
MS. SALAK:
We're considering it, yes.
14
MR. CASEY:
The suggestion was made.
15
MS. SALAK:
Somehow incorporating the waiver
16
17
language into the rule.
MR. HATCH:
If worse comes to worse, you
18
could always do subject to the waiver order number,
19
follow the record.
20
MR. CASEY:
That's true.
21
MR. HATCH:
That would be short and sweet.
22
MS. SIRIANNI:
23
24
25
Yeah.
Just keep it short,
short and sweet.
MS. GERVASI:
Okay.
Does anybody have any
other comments or suggestions with respect to any
FLORIDA PUBLIC SERVICE COMMISSION
1
provision of the draft Lifeline rule, because that
2
brings us to the end of the paragraphs.
And on to applications.
3
MR. CASEY:
4
MS. GERVASI:
5
So let's move on to applications.
6
And on to applications.
Right.
And I
know AT&T had some suggestions for additions.
Yes.
The first -- this is
7
MS. SIRIANNI:
8
Maryrose Sirianni with AT&T again.
Page 19 -- well, page 20 on the
9
10
application, the first change at the top, the
11
temporary residential address, on that one the FCC
12
rule requiring this verification of the temporary
13
address, 90 days, it never took effect because the
14
Office of Management and Budget rejected the rule.
15
So it should be deleted here to mirror the federal
16
rules.
It was withdrawn, not rejected.
17
MR. CASEY:
18
MS. SIRIANNI:
19
MR. CASEY:
20
21
22
23
24
25
000056
Well, okay.
That was clarification I got from
the FCC.
MS. SIRIANNI:
Thank you for your correction.
Withdrawn.
MR. CASEY:
And they specifically said it
wasn't rejected, we withdrew it.
MS. SALAK:
But we still agree.
FLORIDA PUBLIC SERVICE COMMISSION
000057
Before they could release those.
1
MR. HATCH:
2
MS. SIRIANNI:
Withdrawn, rejected, the point
3
is it doesn't need to be here.
4
MS. SALAK:
5
MS. SIRIANNI:
6
MR. McCABE:
7
MS. SIRIANNI:
8
MS. GERVASI:
9
It comes out.
Okay.
It comes out.
Maryrose, where are you?
I'm sorry.
This is on AT&T's, attached to
AT&T's comments.
Okay.
10
MR. McCABE:
11
MS. SIRIANNI:
It's the application for
12
Lifeline assistance.
Is this -- and I was trying to
13
look, this is the PSC's Lifeline -Correct.
14
MR. CASEY:
15
MS. SIRIANNI:
16
MR. CASEY:
17
MR. O'ROARK:
Which page?
18
MS. GERVASI:
This is attached to AT&T's
19
Correct.
suggestions.
20
MS. SIRIANNI:
21
MS. GERVASI:
22
-- application.
comments.
Page 20.
It's page 20 of AT&T's
Do you have a copy of that?
23
MR. O'ROARK:
I do.
24
MS. GERVASI:
Okay.
25
MR. O'ROARK:
But I'm looking to see what the
FLORIDA PUBLIC SERVICE COMMISSION
1
change is.
2
3
MS. GERVASI:
Page 20, it's one, two, three,
four paragraphs down.
4
5
000058
MS. SIRIANNI:
The top on page 20, the back
side of the application -- do you have that?
6
MR. O'ROARK:
7
MR. BRADBURY:
Oh, this?
Are we looking at the AT&T
8
suggested strike on the temporary residential
9
recertification?
Yes, that's correct.
10
MR. CASEY:
11
MS. SIRIANNI:
Go to the second page of that
MR. BRADBURY:
Like I said, as AT&T mentions
12
13
one.
14
there, they never got that in place.
15
required to have the check boxes on there.
16
solution we've used on our applications is to say I may
17
be required rather than I will be required.
18
in the future if the, if the FCC goes back to OMB and
19
gets their rule approved, we don't have to come back to
20
the application.
21
22
23
MR. CASEY:
We're still
The
That way
I see no problem with that for
your application.
MR. BRADBURY:
I think yours would benefit
24
from that, too.
You don't want to have to change yours
25
either later, but I can defer.
FLORIDA PUBLIC SERVICE COMMISSION
000059
1
MS. SIRIANNI:
Chances are -- I mean, it was
2
withdrawn, it wasn't just rejected.
3
kind of start all over.
4
it were going to be reinstated.
5
MR. BRADBURY:
They would have to
I think it would be a while if
They just withdrew the
6
consideration of the rule.
7
It's not in effect.
The rule is still there.
Correct.
8
MR. HATCH:
9
MS. SIRIANNI:
Correct.
10
MR. BRADBURY:
All they have to do is go back
11
to the OMB and say I want this to become in effect.
12
don't think they're going to do it, but --
13
MS. SIRIANNI:
These, these applications, are
14
they actually part of the rule?
15
MR. HATCH:
16
MS. GERVASI:
17
MR. BRADBURY:
Uh-huh.
18
MS. SIRIANNI:
So you would -- okay.
19
Yes.
Yes.
I
wasn't sure.
20
21
I
MR. HATCH:
Yeah.
The form is part of the
rule.
22
MS. SIRIANNI:
I don't know.
I'd have to --
23
I don't think we'd have an issue with it.
But, you
24
know, let me go back and find out and I'll file
25
comments.
So basically you're saying, Jay, to change
FLORIDA PUBLIC SERVICE COMMISSION
1
000060
it to say --
2
MR. BRADBURY:
Change "will" to "may."
3
MS. SIRIANNI:
I may be required.
4
Okay.
I got you.
I'll check on that.
5
And then a couple of paragraphs down, I
6
believe somebody mentioned this earlier, it might
7
have been you, Jay, or somebody else, that there is
8
additional data points that the ETCs are required to
9
provide to NLAD.
10
So we were adding those in, the
address, date of birth, last four digits.
The "and other information" may
11
MS. GERVASI:
12
be considered a little too vague.
13
MR. BRADBURY:
Yeah.
This is one of those
14
areas -- on an ETC's application this is known as the
15
National Lifeline Accountability Database Disclosure
16
and Consent.
17
information that we're supposed to inform the customer
18
that we collect and send to the NLAD, and they have to
19
initial that they understand that and that if they
20
don't initial it, then we won't give them, give them
21
Lifeline.
22
In the rule there are nine items of
On our applications we have that as a
23
totally separate block.
Now, I know this discussion
24
was held between the FCC and staff probably two
25
years ago, and the FCC agreed with the language that
FLORIDA PUBLIC SERVICE COMMISSION
1
you've got there now and said it was compliant, but
2
it would not be compliant for us as an ETC.
3
MR. CASEY:
And you were going to send us a
4
sample application of yours, right, to see how it
5
looks?
Yes, I -- yeah, I can do that.
6
MR. BRADBURY:
7
MR. CASEY:
That would help us out.
8
MS. SALAK:
So, but back to Roseanne's
9
10
11
000061
question, so other information for AT&T, what did that
mean?
MS. SIRIANNI:
It says, "and other
12
information may be provided."
13
differently than if you added "may" up at the top one.
14
I mean, if anything else is added, you don't have to go
15
back and -- I mean --
16
MS. SALAK:
17
will take it or not.
18
I mean, I see that no
Well, I guess one is whether JAPC
MS. SIRIANNI:
I mean, and I can, and I can
19
ask if there's -- and I'm not sure, to be honest with
20
you, if there's something specific that we were
21
thinking there, but it's kind of to me like a catchall.
22
MS. SALAK:
But if you were a consumer
23
filling this out, would you wonder, well, what the heck
24
else are they going to tell them?
25
MS. GERVASI:
And I wondered if maybe you
FLORIDA PUBLIC SERVICE COMMISSION
000062
1
meant what is specified in the FCC rule where you've
2
got that comment box off to the right, the date on
3
which Lifeline service was initiated, the date on which
4
it was terminated, if it's terminated later, the amount
5
of support, all of that.
I'm guessing that's what it was.
6
MR. HATCH:
7
MS. SIRIANNI:
Yeah.
And that may be because
8
that's a lot to put in there.
9
kind of -- their head would be swimming.
10
MS. GERVASI:
It is.
The customer would be
It is although just
11
saying "and other information" I think probably would
12
be not giving enough indication of what that might
13
involve.
14
MS. SIRIANNI:
I mean, I think you're right
15
because all of that information that's in that block is
16
information that has to be provided to NLAD when we
17
submit it to NLAD.
18
if anybody else has a comment on that.
19
think it specifically, you know, needs to be spelled
20
out in here.
21
22
23
I mean, if, you know, I don't know
MR. CASEY:
I mean, if we
Well, the applicant wouldn't have
the day which Lifeline was initiated or terminated.
MS. SIRIANNI:
No, they wouldn't know, they
24
wouldn't know any of that, and I think that goes to the
25
purpose -- thank you, Roseanne, for bringing that up
FLORIDA PUBLIC SERVICE COMMISSION
000063
1
because now that I reread it, my memory is coming back
2
a little -- that those things wouldn't mean anything to
3
the end user when they're filling out the application.
4
MS. GERVASI:
5
MS. SIRIANNI:
Right.
They would be kind of like,
6
well, what does that mean?
7
What do I -- you know.
8
required for the ETC to fill that information in before
9
they submit it to NLAD.
10
11
What do I put in there?
But they are needed, they are
So that's, that's kind of,
kind of where -MS. GERVASI:
And the gentleman who was on
12
the phone who said you have nine things enumerated on
13
your application, are those the, are those included,
14
all of the things that --
15
16
17
18
19
MR. BRADBURY:
In this list, I think, I think
they probably are.
MS. GERVASI:
Okay.
So we'll take a look at
that and see.
MR. BRADBURY:
Like I say, our application
20
has, you know, what we believe the rule actually
21
requires to be on an application.
22
MS. GERVASI:
23
MR. BRADBURY:
24
MS. GERVASI:
25
Okay.
We'll get that to you.
Thank you.
Super.
Are there
any other comments or suggestions to either of the
FLORIDA PUBLIC SERVICE COMMISSION
1
2
3
000064
forms?
MR. CASEY:
I believe -- didn't they suggest
moving up some information?
4
MS. SALAK:
AT&T.
5
MR. CASEY:
AT&T.
The statement that says,
6
"Applicants who presently participate in the Medicaid
7
Supplemental Nutrition Assistance Program can complete
8
the online electronically."
9
MR. HATCH:
Where are we?
10
MS. GERVASI:
11
MR. CASEY:
12
Page 19 of your comments.
Didn't you recommend putting it
up there upfront so the customer can see it?
It's a good suggestion.
13
MS. SALAK:
14
MS. SIRIANNI:
15
MR. CASEY:
16
MS. SIRIANNI:
17
MS. SALAK:
It was a great suggestion.
18
MR. HATCH:
That was a great suggestion.
19
MS. SIRIANNI:
20
MS. SALAK:
I thought De made it.
21
MR. CASEY:
It came from Verizon.
22
MR. HATCH:
That doesn't stop me from
23
24
25
Oh, I forgot about that.
And we agreed to it.
There we go.
Yeah, it was, wasn't it?
claiming credit.
MR. CASEY:
It came from the Verizon guy.
Wasn't that what it was this morning, the Verizon guy?
FLORIDA PUBLIC SERVICE COMMISSION
1
MR. O'ROARK:
2
MR. BRADBURY:
000065
That's right.
Okay.
This is Jay again.
3
There are two other items, one of which was mentioned
4
on this morning's call.
5
obtaining authorization for benefit transfers.
6
again, our current application has, has a block for
7
that.
8
subscriber to be able to voluntarily elect toll
9
restriction so that any deposits can be waived.
10
11
MS. GERVASI:
And you're suggesting these
should be added to the forms?
MR. BRADBURY:
13
MR. CASEY:
They, they should be, yes.
And we can, we can take a look at
that when you send us the application.
15
MR. BRADBURY:
Yes.
16
right after we get off here.
17
sections for you, too.
18
MS. GERVASI:
19
20
And,
There's also a need for a block to, for the
12
14
There is a new requirement for
Okay.
I'll do that
I'll highlight the
Thank you.
Anything else?
Go
ahead.
MR. BRADBURY:
Another thought on that, our
21
applications also have a section where the subscriber
22
indicates what they are submitting as proof of
23
eligibility.
24
say that your email to us does tell us what, what
25
program they're eligible under.
And I think, Bob, I think I heard y'all
FLORIDA PUBLIC SERVICE COMMISSION
000066
1
MR. CASEY:
Correct.
2
MS. SALAK:
It doesn't tell you the program.
3
MR. CASEY:
It tells you they're eligible.
4
MS. SALAK:
It just tells you it's eligible
5
for those that are taken care of by DCF.
It doesn't
6
tell you which, it doesn't tell you which -It doesn't say which.
Okay.
7
MR. BRADBURY:
8
MS. SALAK:
And that's okay.
9
MR. CASEY:
Because of confidentiality.
10
MR. BAILEY:
But there is a requirement that
11
we need to know -- this is Sam from iWireless.
12
is a requirement that we need to know what they are
13
eligible under.
14
15
MR. BRADBURY:
Okay.
There
That's something we
have to submit to the NLAD.
Yeah.
16
MR. BAILEY:
17
MS. SALAK:
DCF doesn't tell you that.
18
MR. CASEY:
We'll take a look at that.
19
MR. BRADBURY:
Okay.
And, let's see.
20
the other thing, of course, is this is a program
21
eligibility only application.
22
MR. CASEY:
23
MR. BRADBURY:
And
That's correct.
As a carrier, my application
24
has to cover both program- and income-based, especially
25
since I don't meet the threshold for being under the,
FLORIDA PUBLIC SERVICE COMMISSION
1
the income-based program that the Office of Public
2
Counsel runs.
3
4
MS. GERVASI:
Thank you.
000067
Anything else from
anyone?
And I'm looking at the title Lifeline
5
6
Assistance, and we had Lifeline Assistance Plan at
7
one point, we had Lifeline Assistance Service.
8
looks like AT&T is suggesting we just remove Plan
9
and call it Lifeline Assistance.
It
Call it Lifeline Assistance.
10
MR. HATCH:
11
MS. GERVASI:
I kind of like that.
Instead
12
of saying plan or service, just Lifeline Assistance
13
because it's all general -We'll talk about it.
14
MS. SALAK:
15
MS. GERVASI:
We'll talk about it.
Okay.
16
Any other suggestions that anybody might want to make,
17
we do want to give you an opportunity to file
18
post-workshop comments.
19
workshop we gave it a date by which we asked for folks
20
to submit comments if they couldn't make it to the
21
workshop.
22
weeks from today.
23
post-workshop comments?
And in our notice of the
That date is February the 4th, which is two
Would that work for submitting
No.
24
MR. HATCH:
25
MS. GERVASI:
Two weeks isn't long enough?
FLORIDA PUBLIC SERVICE COMMISSION
1
2
MR. HATCH:
February the 16th is the
date I have direct testimony in my arbitration due.
3
4
No.
MR. CASEY:
Okay.
This morning we suggested
February 27th for those.
5
MR. HATCH:
That would work.
6
MR. CASEY:
Would that be okay?
7
MR. HATCH:
That would work.
8
MS. GERVASI:
9
000068
If it's okay with you guys.
February 27th for post-workshop comments.
So
We will
10
entertain post-workshop comments through that, through
11
that date.
12
13
Is a transcript going to be
MR. McCABE:
provided?
14
MS. GERVASI:
15
MR. CASEY:
16
MS. GERVASI:
There will be a transcript.
There will be a transcript.
It'll be -- we'll get a docket
17
opened once we get the statement of estimated
18
regulatory costs done.
19
think it's going to need to be updated because it's
20
been so long and we've made several more changes.
21
once that's done, the next step is a recommendation to
22
the Commission, we'll have a docket opened and we will
23
move all of this, all of this documentation into the
24
actual docket, including the transcript.
25
it'll be filed in the undocketed file for the year.
We've done one already, but I
But
Until then
FLORIDA PUBLIC SERVICE COMMISSION
1
MR. CASEY:
As soon as, as soon as Linda
000069
2
sends it to me and it goes in the undocketed file, I'll
3
send it on to everybody.
4
5
6
7
MS. GERVASI:
Okay.
That's even better.
Thank you.
MS. SIRIANNI:
So the comments for both the
working group and the Lifeline rules are February 27th.
February 27th.
8
MR. CASEY:
9
MS. GERVASI:
Very good.
If that still works.
10
MS. SALAK:
11
MS. SIRIANNI:
12
MS. GERVASI:
It works.
Anything else?
13
we're ready to adjourn the workshop.
14
everybody, for participating.
15
If not, I think
Thank you,
(Proceeding concluded at 2:56 p.m.)
16
17
18
19
20
21
22
23
24
25
FLORIDA PUBLIC SERVICE COMMISSION
1
STATE OF FLORIDA
2
COUNTY OF LEON
)
:
)
000070
CERTIFICATE OF REPORTER
3
4
5
6
7
8
9
10
11
12
13
I, LINDA BOLES, CRR, RPR, Official Commission
Reporter, do hereby certify that the foregoing
proceeding was heard at the time and place herein
stated.
IT IS FURTHER CERTIFIED that I
stenographically reported the said proceedings; that the
same has been transcribed under my direct supervision;
and that this transcript constitutes a true
transcription of my notes of said proceedings.
I FURTHER CERTIFY that I am not a relative,
employee, attorney or counsel of any of the parties, nor
am I a relative or employee of any of the parties'
attorney or counsel connected with the action, nor am I
financially interested in the action.
DATED THIS 30th day of January, 2015.
14
15
__________________________________
16
LINDA BOLES, CRR, RPR
FPSC Official Hearings Reporter
(850) 413-6734
17
18
19
20
21
22
23
24
25
FLORIDA PUBLIC SERVICE COMMISSION
NOTICE OF STAFF RULE DEVELOPMENT WORKSHOP
LNDOCKETED
PAGE 17
FLORIDA PUBLJC SERVICE COMMISSION
AGENDA
STAFF WORKSHOP
RE: INITIATION OF RULEMAKING TO AMEND RULE 25-4.0665. F.A.C., LIF ELINE
SERVICE. AND TO REPEAL RULE 25-4.113. F.A.C.. REFUSAL OR DISCONTIN UANCE
OF SERVICE BY COMPANY
January 21, 2015, at I :30 p.m.
Room 105, Gunter Building (Internal Affairs Room)
2540 Shumard Oak Blvd.
Tallahassee, Florida 32399-0850
I.
Staff overview of draft rules
2.
Comments and alternative suggestions from interested persons
3.
Discussion of suggested changes and time frames for next steps
4.
Adjournment
Paril~ ~
date I I ~~ I 1S
Docket No.lliJ~vL
event
- 17-
-
- - - - -- - -
- -
-
- -
- --
- - - - - - -- --
~-
-
- -
--- -
--
NOTICE OF STAFF RULE DEVELOPMENT WORKSHOP
UNDOCKETED
PAGE3
25-4.0665 Lifeline Assistance Plan Serviee.
2
(1) A subscriber is eligible for Lifeline assistance serYiee if:
3
(a) The subscriber is a participant in one of the following federal assistance programs:
4
1. Medicaid;
5
2. Supplemental Nutrition Assistance Program (SNAP)/Food Stamps;
6
3. Supplemental Security Income (SSI);
7
4. Temporary Assistance for Needy Families/Temporary Cash Assistance (Florida program);
8
5. "Section 8" Federal Public Housing Assistance;
9
6. Low-Income Home Energy Assistance Program; or
10
7. The National School Lunch Program- Free Lunch; or
11
(b) The subscriber's Local Exchange Company eligible telecommunications carrier has more
12
than one million access lines and the subscriber's hou'sehold income is at or below 150 percent
13
of the federal poverty income guidelines.
14
(c) The subscriber's Local Exchange Company eligible telecommunications carrier has Jess
15
than one million access lines and, pursuant to Title 47, Code of Federal Regulations, Part 54,
16
Subpart E, Section 54.409 Consumer qualification for Lifeline, paragraph (a)( 1), as amended
17
June 28,2012, the subscriber's household income is at or below 135 percent of the federal
18
poverty income guidelines.
19
(2) A subscriber living on federally recognized Tribal lands who does not satisfy the eligibility
20
requirements for Lifeline assistance serviee in subsection (1) of this rule is nevertheless
21
eligible for Lifeline assistance serviee if the subscriber receives benefits from one of the
22
following Bureau of Indian Affairs programs:
23
(a) Tribal temporary assistance for needy families (TANF);
24
(b) National School Lunch NSb Program- Free Lunch; or
25
(c) Head Start.
CODING: Words underlined are additions; words in strudc tHrough type are deletions from
existing law.
-3-
NOTICE OF STAFF RULE DEVELOPMENT WORKSHOP
UN DOCKETED
PAGE4
(3) When enrolling customers in the Lifeline assistance plan under paragraph (l)(a) of this
2
rule, eligible telecommunications carriers shall accept Form PSC/TEL 157 (2/13), entitled
3
"Application for Lifeline Assistance," which is incomorated into this rule by reference and is
4
available at: [hyperlink]. This form can also be accessed from the Commission's website at:
5
http://www .floridapsc.com/uti lities/telecomm/1 ifel ine/Lifel inePD F s/ApplicationEnglish. pdf.
6
Eligible teleeommHflieatiofls earriers with less thafl Of\e milliofl aeeess lifles are flot reqHired to
7
eRrol\ LifeliRe applieaRts throHgh the ifleome eligibility test of 150 pereeRt or less of the
8
federal poverty iReome gHidelifles, bHt may do so vol\:lfltarily.
9
(4) Eligible telecommunications carriers shall enroll customers for Lifeline assistance who
10
electronically submit Form PSC/TEL 158 (6/1 0), entitled "Lifeline Florida On-line
11
Application for Recipients of Medicaid, Supplemental Nutrition Assistance Program
12
(SNAP)/Food Stamps, or Temporary Cash Assistance (TCA)," which is incorporated into this
13
rule by reference and is available at: [hyperlink]. This form can also be accessed from the
14
Commission's website at:
15
https://secure.floridapsc.com/(S(l5p 1gzjrll b5swvfi2c30tyd))!public/lifeline/lifelineapplicatio
16
n2.aspx. Applicants who presently participate in Medicaid, Supplemental Nutrition
17
Assistance Program (SNAP)!Food Stamps, or Temporary Assistance for Needy
18
Families/Temporary Cash Assistance programs can complete Form PSC/TEL 158
19
electronically on-line. Bligiele teleeommHRieatioRs earriers that eharge aR iRitial eoRReetioR
20
eharge mHst offer LiRk Up serviee to sueserieers who are eligiele for LifeliRe serviee pHrsuaRt
21
to this rule.
22
(5) Eligible telecommunications carriers must allow customers the option to submit Lifeline
23
applications and supporting documentation via U.S. Mail or facsimile, and may allow
24
applications and supporting documentation to be submitted electronically. WheR eRrolliRg
25
eustomers ifl the LifeliRe serviee program HAder paragraph (l)(a) of this rHle, eligible
CODING: Words underlined are additions; words in struelc throHgh type are deletions from
existing law.
-4-
NOTICE OF STAFF RULE DEVELOPMENT WORKSHOP
UNDOCKETED
PAGES
teleeomm~:mioatioAs
carriers shall aeeept Form PSC/Ri\.0 157 (6/l 0), eAtitled "ApJ9IieatioA for
2
LiRk Up florida aAd LifeliAe AssistaAoe," which is iAeorporated iAto this rule by refereAoe
3
aAd
4
"LiRk Up florida aRd LifeliRe," tHeA seleetiRg
5
seleetiRg "ERglish LiAk Up aRd LifeliRe CertifieatioR fofffl" (also available iR SpaRish aRd
6
Creole).
7
(6) Except as otherwise set forth in paragraph (6)(a)-(d) ofthis rule, eligible
8
telecommunications carriers shall comply with subscriber eligibility determination and
9
certification requirements contained in Title 47, Code of Federal Regulations, Part 54, Subpart
Oaf\
be accessed from the CommissioA's website at Vt"H\v.floridapse.oom, by seleetiRg
"}~eed
DisoouRted PhoRe Seryiee?," aRd theA
10
E, Sections 54.407 Reimbursement for offering Lifeline, 54.409 Consumer qualification for
II
Lifeline, 54.410 Subscriber eligibility determination and certification, and 54.416 Annual
12
certifications by eligible telecommunications carriers. as amended June 28, 2012. which are
13
incorporated into this rule by reference and are available at: [hyperlink]. These rules can also
14
be accessed from the U.S. Government Printing Office's website at: http://www.ecfr.gov/cgi-
15
bin/text-
16
idx?SID=fadabe77a9cbecd6ba l d63b6a946ea0a&tpl=/ecfrbrowse/Title4 7/4 7cfr54 main 02.tp
17
I. A copy of the annual certification provided to the administrator shall be filed with the
18
Commission. Exceptions to these requirements are as follow:
19
(a) Section 54.407(d), regarding obtaining valid certification and re-certification forms for
20
subscribers;
21
(b) Section 54.41 0(b)(2)(ii), regarding receipt of subscriber certification forms in compliance
22
with Section 54.41 O(d);
23
(c) Section 54.41 0(c)(2)(ii), regarding receipt of subscriber certification forms in compliance
24
with Section 54.410(d); and
25
(d) Section 54.410(e), regarding providing copies of subscriber certification forms.
CODING: Words underlined are additions; words in struck through type are deletions from
existing law.
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NOTICE OF STAFF RULE DEVELOPMENT WORKSHOP
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1
Eligible telecommunications carriers shall enroll customers for Lifeline service vt'lw
2
electronically submit form PSC/Ri\.0 158 (6/1 0), entitled "Lifeline and Link Up florida On
3
line Self Certification foFfH," \Vhich is incorporated into this rule by reference anel can be
4
aecesseel from the Commissiof1 's website at wv.w.florielapsc.com, b)' selecting "Link Up
5
floriela anel Lifeline," then selecting "Apply On line."
6
(7) All eligible telecommunications carriers shall participate in the Lifeline assistance plan
7
Coordinated Enrollment Process. For purposes of this rule, the Lifeline assistance plan
8
Coordinated Enrollment Process is an electronic interface between the Department of Children
9
and Families, the Commission, and the eligible telecommunications carrier that allows low-
10
income individuals to enroll in Lifeline following enrollment in a qualifying public assistance
11
program.
12
(a) The Commission shall send an e-mail to the eligible telecommunications carrier informing
13
the eligible telecommunications carrier that Lifelirre assistance plan applications are available
14
for retrieval for processing.
15
(b) The eligible telecommunications carrier shall enroll the subscriber in the Lifeline
16
assistance plan as soon as practicable, but no later than 60 days from the receipt of the e-mail
I7
notification. Upon completion of initial enrollment, eligible telecommunications carriers that
18
invoice their subscribers shall credit the subscriber's bill for Lifeline assistance as of the date
19
the eligible telecommunications carrier received the e-mail notification from the Commission.
20
(c) The eligible telecommunications carrier shall maintain a current e-mail address with the
21
Commission, which the Commission will use to inform the eligible telecommunications
22
carrier of the Commission's Lifeline secure website address and that new Lifeline assistance
23
plan applications are available for retrieval for processing.
24
(d) The eligible telecommunications carrier shall maintain with the Commission the names.
25
e-mail addresses and telephone numbers of one primary and one secondary company
CODING: Words underlined are additions; words in struck through type are deletions from
existing law.
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NOTICE OF STAFF RULE DEVELOPMENT WORKSHOP
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representative who will manage the user accounts on the Commission's Lifeline secure
2
website.
3
(e) Within 20 calendar days of receiving the Commission's e-mail notification that the Lifeline
4
assistance plan application is available for retrieval, the eligible telecommunications carrier
5
shall provide a facsimile response to the Commission via the Commission's dedicated Lifeline
6
assistance facsimile telephone line at (850)717-0108, or an electronic response via the
7
Commission's Lifeline secure website, identifying the customer name. address, telephone
8
number, and date ofthe application for:
9
1. Misdirected Lifeline assistance plan applications;
10
2. Applications for customers currently receiving Lifeline assistance; and
11
3. Rejected applicants, which shall include the reason(s) why the applicants were rejected.
12
ln lieu of a facsimile or electronic submission, the eligible telecommunications carrier may
13
file the information with the Office of Commission Clerk.
14
(f) Pursuant to Section 364.1 07(1), F .S., information filed by the eligible telecommunications
15
carrier in accordance with paragraph (8)(e) of this rule is confidential and exempt from
16
Section 119.07(1), F .S. However, the eligible telecommunications carrier may disclose such
17
information consistent with the criteria in Section 364.1 07(3)(a), F .S. For purposes of this
18
rule, the information filed by the eligible telecommunications carrier will be presumed
19
necessary for disclosure to the Commission pursuant to the criteria in Section 364.1 07(3)(a)4.,
20
F.S.
21
For Lifeline applicants '.VAO clo not use On line enrollmel1t or simplified certification
22
enrollment, the eligible telecommunications carrier must accept Public Assistance eligibility
23
deteFFAinatien letters, including these provided for food stamps, Medicaid, and public housing
24
lease agreements, as proofofeligibility for Link Up ana Lifeline enrollment.
25
(8) An eligible telecommunications carrier shall not impose additional certification
CODING: Words underlined are additions; words in struck through type are deletions from
existing law.
-7-
NOTICE OF STAFF RULE DEVELOPMENT WORKSHOP
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PAGES
requirements on subscribers beyond those which are required by this rule or by Title 47, Code
2
of Federal Regulations, Part 54, Subpart E, Sections 54.409 Consumer qualification for
3
Lifeline, 54.4I 0 Subscriber eligibility determination and certification, and 54.416 Annual
4
certifications by eligible telecommunications carriers, as amended June 28, 20I2. Eligible
5
teleeoR'IR'IURieatioRs earriers R'IHSt allow eHstoR'Iers the optioR to sHbR'Iit LiRk Up or LifeliHe
6
applieatioRs 'ria U.£. Mail or faesiR'Iile, aHd R'lay allow applieatioHs to be submitted
7
eleetronieally. Eligible teleeoFRFRHnieations earriers R'IHSt also allow eHstoR'Iers the optioA to
8
subFRit eopies of supporting doeuFRents via U.£. Mail or faesiR'Iile.
9
(9) If the Office of Public Counsel certifies a subscriber eligible to receive Lifeline assistance
I0
under the income test set forth in Section 364.I 0(3)(a), F.S., an eligible telecommunications
II
carrier shall not impose any additional certification requirements on the subscriber. Eligible
I2
teleeomR'IHRieatioRs earriers shall oAly require a eHstoR'Ier to provide the last foHr digits of the
13
eHstoR'Ier' s soeial seeHrity nHR'Iber for applieatioR for Life liRe and LiRk Up serYiee and to
14
verify eontinHed eligibility for the prograft'ls as part of the annHal verifieatioH proeess.
15
( 10) An eligible telecommunications carrier must provide written notice to a customer within
16
30 days of receipt of the application providing the reason for a rejected Lifeline application
I7
and the contact information for the customer to obtain information regarding the application
I8
denial. All eligible teleeOR'IR'IHnieatioRs earriers shall partieipate iA the LifeliAe serYiee
I9
AHtOR'Iatie ERrollR'IeRt Proeess. For pHrposes of this mle, the Lifeline serviee AHtOR'Iatie
20
EArOIIR'IeHt Proeess is aA eleetronie iHterfaee between the DepartR'IeHt of ChildreH and faR'Iily
21
£erviees, the CoR'IR'IissioH, and the eligible teleeoR'IR'IHHieatioHs earrier that allo·.vs low iHeOR'Ie
22
iHdividHals to aHtOR'Iatieally eRroll iA LifeliHe followiRg eHrollR'IeRt iR a qualifyiRg pHblie
23
assistaHee prograR'I.
24
(a) The CommissioH shall seAd aA e R'lail to the eligible teleeoR'IR'IHHieatioRs earrier iHfofR'IiHg
25
the eligible teleeoft'lmuHieatioHs earrier that LifeliRe serviee applieatioRs are available for
CODING: Words underlined are additions; words in stmelc throHgh type are deletions from
existing law.
- 8-
NOTICE OF STAFF RULE DEVELOPMENT WORKSHOP
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PAGE 9
retrieval for processing.
2
(b) The eligible telecommunications carrier shall enroll the subscriber in the Lifeline serYice
3
program as soon as practicable, but no later than 60 days from the receipt of the e mail
4
notification. UpoA completion of initial enrollment, the eligible telecommunicatioAs carrier
5
shall credit the subscriber's bill for Lifeline service as of the date the eligible
6
telecommunications carrier received the e mail notification from the Commission.
7
(c) The eligible telecommunications carrier shall maintain a current e mail address with the
8
Commission, which the Commission \Viii use to inform the eligible telecommunications
9
carrier of the Commission ' s Lifeline secure website address and that new Life line service
I0
applications are avai Iable for retrieval for processing.
II
(d) The eligible telecommunications carrier shall maintain with the Commission the names, e
12
mail addresses and telephone numbers of one primary and one secondary compan y
13
representative who will manage the user accounts on the Commission 's Lifeline secure
14
website.
15
(e) 'Nithin 20 calendar days of receiving the Commission's e mail notification that the Lifeli ne
16
service application is available fo r retrieval, the eligible te lecommunications carrier shall
17
provide a fac simile response to the Commission via the Commission's dedicated Lifeline
18
service facsimile telephone line at (850)413 714 2, or an electronic response via the
19
Commission's Lifeline secure website, identif)'ing the customer name, address, telephone
20
number, and date ofthe applicati on for:
21
1. Misdirected Lifeline service applications ;
22
2. Applications for customers currently receiving Life line serv ice: and
23
3. Rejected applicants, ·.vhich shall include the reason(s) why the app licants were rejected.
24
In lieu of a facsimile or electronic submission, the eligible telecommunicati ons carrier may
25
fil e th e informati on w ith the Offic e of Commiss ion Cleric
CODING: Words underlined are additions; words in struck through type are deletions from
existing law.
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NOTICE OF STAFF RULE DEVELOPMENT WORKSHOP
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(f) Pursuantto Section 364.107(1), F.S., information filed by the eligible telecommunications
2
carrier in accordance with paragraph (9)(e) of this rule is confidential and e><empt from
3
Section 119.07(1)," F.S. However, the eligible telecommunications carrier may disclose such
4
information consistent 'Nith the criteria in Section 364.107(3)(a), F.S. For purposes ofthis
5
rule, the information filed by the eligible telecOffiffiunieations carrier will be presuffied
6
necessary for disclosure to the Coffimission pursuant to the criteria in Section 364.107(3)(a)4.,
7
¥-:&
8
(11) When an eligible telecommunications carrier provides a subscriber with notice of
9
impending termination of Lifeline assistance pursuant to Section 364.1 0(1 )(e), F .S., the notice
10
shall contain the telephone number the subscriber may call to obtain more information about
11
the subscriber's Lifeline assistance from the eligible telecommunications carrier. Notices of
I2
impending termination of Lifeline assistance provided by local exchange companies shall also
13
inform the subscriber of the availability of discounted residential basic local
14
telecommunications service, as set forth in Section 364.105, F .S. An eligible
15
telecoffiffiunications carrier shall not impose additional verification requireffients on
16
subscribers beyond those '>Vhich are required by this rule.
17
(12) If a subscriber's Lifeline assistance is terminated and the subscriber subsequently
18
presents proof of Lifeline eligibility, the eligible telecommunications carrier shall reinstate the
19
subscriber's Lifeline assistance as soon as practicable, but no later than 60 days following
20
receipt of proof of eligibility. Irrespective of the date on which the eligible
21
telecommunications carrier reinstates the subscriber's Lifeline assistance, the subscriber's bill
22
shall be credited for Lifeline assistance as of the date the eligible telecommunications carrier
23
received the proof of continued Lifeline eligibility. If the Office of Public Counsel certifies a
24
subscriber eligible to receive Lifeline service under the incoffie test set forth in Section
25
364.1 0(3)(a), F.S., an eligible telecommunications carrier shall not iffipose any additional
CODING: Words underlined are additions; words in struck through type are deletions from
existing law.
- 10 -·
NOTICE OF STAFF RULE DEVELOPMENT WORKSHOP
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PAGE II
verification requiremeAts on the subscriber.
2
(13) Eligible telecommunications carriers mu.st advertise the availability of Lifeline assistance
3
using media of general distribution, as required by Title 4 7, U.S. Code, Part I, Section
4
2I4(e)(l) Provision of universal service, Eligible telecommunications carriers, subparagraph
5
(B), 20 II edition of the Telecommunications Act of I996, which is incorporated into this rule
6
by reference and which is available at: (hyperlink). An eligible telecommuAicatioAs carrier
7
must J3rovide writteA Aotice to a customer ·.vithiA 30 days of receipt of the aJ3plicatioA
8
providing the reasoA for a rejected LifeliAe ap(3licatioA, aAd providiAg coAtact iAformatioA for
9
the customer to get iAformatioA regarding the af'lplication denial.
I0
(14) Eligible telecommunications carriers shall publicize the availability of Lifeline assistance
II
in a manner reasonably designed to reach those likely to qualify for the assistance, as required
I2
by Title 47, Code of Federal Regulations, Part 54, Subpart E, Section 54.405 Carrier
13
obligation to offer Lifeline, paragraph (b), as amended March 2, 20I2, which is incorporated
14
into this rule by reference and which is available at: (hyperlink). An eligible
IS
telecommunicatioAs carrier must provide 60 days written notice prior to the termiAatioA of
I6
LifeliAe service. The Aotice ofpeAdiAg termiAatioA shall coAtaiA the telephoAe number at
I7
which the subscriber can obtaiA information about the subscriber's Lifeline service from the
I8
eligible telecommunications carrier. The notice shall also inform the subscriber of the
I9
availability, pursuant to Section 364.105, f.S., of discounted resideAtial basic local
20
telecommuAieations service.
21
( 15) If the eligible telecommunications carrier generates customer bills, the eligible
22
telecommunications carrier must also place an insert in the subscriber's bill or a message on
23
the subscriber's bill at least once each calendar year advising subscribers of the availability of
24
Lifeline to those who qualify for the assistance. If a subscriber's LifeliAe service is termiAated
25
and the subscriber subsequeAtl)' preseAts proof of LifeliAe eligibility, the eligible
CODING: Words underlined are additions; words in struck through type are deletions from
existing law.
- 1I -
NOTICE OF STAFF RULE DEVELOPMENT WORKSHOP
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PAGE12
telecommunications carrier shall reinstate the subscriber's Lifeline service as soon as
2
practicable, but no later than 60 days following receipt of proof of eligibility. Irrespective of
3
the date on which the eligible telecommunications carrier reinstates the subscriber's Lifeline
4
service, the subscriber's bill shall be credited for Lifeline service as of the date the eligible
5
telecommunications carrier received the proof of continued Lifeline eligibility.
6
(16) Each eligible telecommunications carrier shall maintain accurate records detailing how
7
the consumer demonstrated his or her eligibilitY for at least 3 years, and for as long as the
8
subscriber receives Lifeline assistance from that eligible telecommunications carrier. AU
9
eligible telecommunications carriers shall provide current Lifeline sePt'ice company
I0
information to the Universal 8ePt'ice Administrative Company at \VW'N.Iifelinesupport.org so
II
that the information can be posted on the Universal 8ePt·ice Administrative Company's
12
consumer website.
13
(17) Eligible telecommunications carriers must advertise the availability of Lifeline sePt'ice to
14
those who may be eligible for the service. At a minimum, if the eligible telecommunications
15
carrier publishes a directory, the eligible telecommunications carrier must include in the indeJ(
16
ofthe director)' a notice ofthe aYailability of Li feli ne service. Ifthe eligible
17
telecommunications carrier generates customer bills, the eligible telecommunications carrier
18
must also place an insert in the subscriber's bill or a message on the subscriber's bill at least
19
once each calendar year advising subscribers of the availability of Lifeline service.
20
(18) Eligible telecommunications carriers may not charge a sePt·ice deposit in order to initiate
21
Lifeline service if the subscriber 'voluntarily elects toll blocking or toll control. lfthe
22
subscriber elects not to place toll blocking or toll control on the line, an eligible
23
telecommunications carrier rna)' charge a service deposit.
24
(19) Eligible telecommunications carriers may not charge Lifeline subscribers a monthly
25
number portability charge.
CODING: Words underlined are additions; words in struck through type are deletions from
existing Ia w.
- 12-
NOTICE OF STAFF RULE DEVELOPMENT WORKSHOP
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PAGE 13
(20) Eligible telecommunications carriers offering Link Up and Lifeline service must submit
2
quarterly reports to the Commission no later than 30 days follo'Ning the ending of eaeh quarter
3
as follmvs: First Quarter (January I through March 31 ); Second Quarter (A pril 1 throu gh June
4
30): Third Quarter (July I through September 30): Fourth Quarter (October I through
5
December 31). The quarterly reports shall include the following data:
6
(a) The number of Lifeline subscribers, excluding resold Lifeline subscribers, for each month
7
during the quarter;
8
(b) The number of subscribers who received Link Up for each month during the quarter;
9
(c) The number of ne\v Lifeline subscribers added each month during th e quarter;
10
(d) The number of transitional Lifeline subscribers who received discounted service for each
II
month during the quarter; and
12
(e) The number of residential access lines 'vvith Lifeline service that were resold to other
I3
carriers each month during the quarter.
14
Rule making Authority 120.80(13)(d), 350.127(2), 361.0252, 36-1.1 OGJ_f3t(j) FS. Law
15
Implemented361.0252. 364.10,364.105, 364.183(1) FS.
16
07, 6-23-10,____ __
Hist01:v~New
1-2-07, Amended 12-6-
17
18
19
20
21
23
24
25
CODING: Words underlined are additions; words in struck through type are deletions from
existing law.
- 13 ---·-- -
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~-- ·---
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NOTICE OF STAFF RULE DEVELOPMENT WORKSHOP
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25-4.113 Refusal or Discontinuance of Service by Company.
2
(1) As applicable, the compaRy may refuse or discontinue telephone serYice under the
3
follovt'ing conditions provided that, unless otherwise stated, the customer shall be gi','en "notice
4
and allowed a reasonable time to comply with aRY rule or remedy any deficiency:
5
(a) Por non compliance 'n'ith or violation of any state or municipal lw.v, ordinaRee, or
6
regulatiOJ'l pertaining to telephone service.
7
(b) Per the use of telephone service for any other property or purpose than that described in
8
the application.
9
(e) Per failure or refusal to provide the company vlith a deposit to insure payment of bills in
10
aeeordanee ..,vith the company's regulations.
11
(d) Per neglect or refusal to provide reasonable access to the company for the purpose of
12
inspection and maintenance of equipment owned b)' the company.
13
(e) Por noncompliance with or violation of the Commission's regulations or the company's
14
rules and regulations on file with the Commission, provided 5 working days' written notice is
15
giYen before termination.
16
(f) Por nonpayment of bills for telephone service, including the telecommunications access
17
system surcharge referred to in subsection 25 4.160(3), P.A.C., provided that suspension or
18
termination of serviee shall not be made ·.vithout 5 working days' :written notice to the
19
customer, e>•cept in eJttreme eases. The "''ritten notice shall be separate and a)9art from the
20
regular monthly bill for service. A company shall not, however, refuse or discontinue service
2I
for nonpayment of a dishonored check service charge imposed b)' the company, nor
22
discontinue a customer's Lifeline local serviee ifthe charges, taxes, and fees apJ9lieable to dial
23
tone, local usage, dual tone multifrequeney dialing, emergency services such as "911 ," and
24
relay serYiee are paid. No compaRy shall discontinue service to aRY customer for the initial
25
nonpayment ofthe current bill on a day the company's business office is closed or on a day
CODING: Words underlined are additions; words in struck through type are deletions from
existing law.
- 14 -
NOTICE OF STAFF RULE DEVELOPMENT WORKSHOP
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PAGE 15
preceding a day the business office is closed.
'"'
(g) For purposes of paragraphs (e) and (f), "•working day" means any day on \Vhich the
3
company's business office is open and the U.S. Mail is delivered.
4
(h) 'Nithout notice in the event of customer use of equipment in such manner as to adversely
5
affect the company's equipment or the company's service to others.
6
(i) Without notice in the event of hazardous conditions or tampering 'with the equipment
7
furnished and O'Nned by the company.
8
U) \Vithout notice
9
is discontinued for fraudulent use of service. the company may, before restoring service,
I0
require the customer to make. at his own eKpense, all changes in facilities or equipment
11
necessary to eliminate illegal use and to pay an amount reasonably estimated as the loss in
12
revenues resulting from such fraudulent use.
13
(2) In case of refusal to establish service. or 'Nhenever service is discontinued. the company
14
shall notify the applicant or customer in writing of the reason for such refusal or
15
discontinuance.
16
(3) Service shall be initiated or restored
17
satisfactorily adjusted.
18
(4) The following shall not constitute sufficient cause for refusal or discontinuance of service
19
to an applicant or customer:
20
(a) Delinquency in payment for service by a previou s occupant
21
current applicant or customer occupied the premises at the time the delinquenc) occurred and
22
the previous customer continues to occupy the premises and such previous customer shall
23
benefit from such new service.
24
(b) Delinquency in payment for service by a present occupant who was delinquent at another
25
addres s and subsequently joined the household of the customer in good standing.
in the event of unauthorized or fraudulent use of service. \l/henever service
.,~·hen
the cause for refusal or disconti nuance !las been
oftl~e
premises, unless th e
CODING: Words underlined are additions; words in struck through type are deletions from
existing law.
- 15 -
NOTICE OF STAFF RULE DEVELOPMENT WORKSHOP
UN DOCKETED
PAGE16
(c) Delinquency in payment for separate telephone service of another customer in the same
2
residence.
3
(d) Failure to pay for business service at a different location and a different telephone number
4
shall not constitute sufficient cause for refusal of residence service or vice versa.
5
(e) Failure to pay for a service rendered by the company which is not regulated by the
6
Commission.
7
(f) Failure to pay the bill of another customer as guarantor thereof.
8
(g) Failure to pay a dishonored check service charge imposed by the company.
9
(5) When service has been discontinued for proper cause, the company may charge a
I0
reasonable fee to defray the cost of restoring service, provided such charge is set out in its
II
approved tariff on file ,,vith the Commission.
12
Rule making Authority 350.12 7, 427. 70-'1(8) FS. Law Implemented 36-UJ3. 364.19. 364. 604,
13
42 7. 704 FS. Histmy-Rerised 12-1-68. Amended 3-31-76, 10-25-84. 10-30-86. 1-1-91, 9-16-
I4
92. 1-7-93, 1-25-95, 7-5-00'-',R'-"c=..'lc:..::Je=a:..:. :le='('-/_ _ _ __
I5
I6
I7
18
19
20
21
22
23
24
')-
_)
CODING: Words underlined are additions; words in strucl< through type are deletions from
existing law.
- 16 --------------
Undocketed Lifeline Rule Workshop
serviee eelftpaRy iRfarmati&&te tfle Uflh•ersal Serviee AdmiHisB"ative Ce1Bf11Ut~· at www.lifeliaesupt!!Ort.erg so-that
the iHferlftatioH eaH be-posted Oft the Uaiversai SerYiee AdmiRistfati•;e CemJ3aay's eeRsl:lmer website.
~-ioo&-GaJTiers must ad~·eFtise the availalliHty ef Lifeliae service te these ·.vhe may
ee eligil:lle fer tile seF¥iee. At a miaiml:lm, if the eligible teleeommuRieariaRS ean:ier pl:lblishes a aireetOf)', the
eligible teleeemmlffiieatioH:S carrier mlist iHeiHde in tbe iRde~< of tbe direetery a aetiee ef tbe a•,<ailaaility of Lifeliae
ser¥ice. If tl:le eligible teleeemm~:~aicatians carrier geHerates eustemer bills, the eligible teleoanmumieatiaHs earrier
mllSt alsa plaee at1 insert iH the subscriber's bill ar a message eR the sabseriber's bill at least eB.ee eaeh calendar year
aEI•risiRg s~:~bseribers efthe availability afLifelitre--sePrw~
(18) Bligiele teleeemmliRieatioRS earriers may ROt el:iarge a sewiee deposit ia order te iaitiate LifeliHe serviee if
the swbseriber ¥ehmtari~· eleets tell bleekiag or tall cootroh-lftfie subscFiber elects Hat t&-plaee tell bleEikiag er tell
eeatral aa tlle liae, aR eligfu-1&-teleoomm-uniGations eat'l'ier may charge a sePriee depasit.
(19) Bligible telesammiiRieatioRs aaFFieFs may net--eharge-bi~seFibefs-a menthly Al:lfllber portallility
eharge-:
(20) Bligible teleeamm\lnicatioas-earrieFs offering Liak Up aftd Lifelifle ser>liee m.~:~st S\lbmit quartef:l~
te tfie Commission RO later thai'\ 30 days fellowiag the eAEHng af eaeh qHarter as fellows: Fi:FSt Q~:~arter (JaRI:liU)' 1
throagb Marsh 31); SecaREI Qt~arter (Af3Fil .I through JuR.e 30); Third Quarter (July l through Septelftber 3G); Fa\lrth
Quarter (Oetaeer 1 tltraHglt Deeeatber 3 I). The q~:~arterly reports sltall iftel~:~Eie tl:le fellawiag data:
fat--The aumber of Lifeliae subscribers, exollidiRg resaid Lifeline sHbseribers, .feF each meHth El~:~riag tJ:te
tt\ialter-}
(b) The aumbeF ef sYbseribe:FS 'lihe reeeind Liflk Up fer eaeh meBth: d1:1riag fue EtHarter;
~-be-namber
afB.ew LifeliBe subserieers adeleEI eael:i mefltll daring tee q\ilarter;
disee~:~nted servioe fer eaeb maath daring tJ:te
(d) The allfflber af triH!sitiooal Lifeline sl:lbseriliers wha receiwd
quarter; aBEl
(e) The nu.mber of residential aeeess IiRes with LifeliRe serviee that were resale! te etaer earriers each Blonth
duriag tbe q1:1arter.
Rulemaking Authority 12Q.SQ(J3)(6/-), 350.1 27(2),
J64,.()J~
364.1Of1J.(J)(j) FS. Law Implemented ~JJ;. 364. 10, 364. 105,
364.183(}) FS. History--New 1-2-07, Amended 12-6-07, 6-23-10,_.- - - - ·
81Pagc
•
Undocketed Lifeline Rule Workshop
ATTACHMENT A
25-4.0665 Lifeline Assistance Plan ~.
(I) A subscriber is eligible for Lifeline assistance~ if:
(a) The subscriber is a participant in one of the following federal assistance programs:
1. Medicaid;
2. Supplemental Nutrition Assistance Program (SNAP)!Food Stamps;
3. Supplemental Security Income (SSI);
4. Temporary Assistance for Needy Families/Temporary Cash Assistance (Florida program);
5. "Section 8" Federal Public Housing Assistance;
6. Low-Income Home Energy Assistance Program; or
7. The National School Lunch Program- Free Lunch; or
(b) The subscriber's Local Exchange Company eligible telecommunications carrier has more than one million
access lines and the subscriber's household income is at or below 150 percent of the federal poverty income
guidelines.
fs.l.Th~.-~YJ2.scriber's Local Exchange Compmw eligible telecommunications carrier has less than one million
access lines and. pursuant to Title 47, Code of Federal Regulations, Part 54, Subpart E, Section 54.409 Consumer
gualification for Lifeline. paragraph (a){l), as amended June 28, 2012. the subscriber's household income is at or
below 13 5 percent of the federal poverty income guidelines. J:ilig,i.hl~leromJnu.nic..a.ti.QDs carriers._with.lesUhan one
ID.!JJi9.D.\lGSl!§§Jim::?. .~ !it~~I~i:1El. may ~M..9JI Li(~Jlli~~SIP!lli.Canl;id.b,tg~J,[email protected]!Wj.ty~~stq£ l..iQ
P~!:li..¥nl-.2Ll~~~f_~
federal PQYCJ1Y-IDl;Qmggyjgc1ines.but!Th1Yd~LSP:~!.afi:l.¥are not required to do so,
(2) A subscriber living on federally recognized Tribal lands who does not satisfy the eligibility requirements for
Lifeline assistance ~ in subsection (I) of this rule is nevertheless eligible for Lifeline assistance ~ if the
subscriber receives benefits from one of the following Bure.a u oflndian Affairs programs:
(a) Tribal temporary assistance for needy families (TANF);
(b) National School Lunch NSb Program- Free Lunch; or
(c) Head Start.
(3) When enrolling customers in the Lifeline assistance plan under paragraph ()){a) . of this rule. eligible
tclccommunications__carriers shall accept Form PSCrrEL 157 (2/13). entitled "Application for Lifeline Assistance."
which is incorporated into thi~ 11Jl~J2Y ref~rence and is available at: [hyperlink] _ This form can also be accessed
from
..the
Commission's
website
at:
bl!p;/lw~:».:JlQJ:i.Ql!P.SC .com/ util ities1te le.fO!lll n/1ife1ine/L ife Iinc P D Fs/ 1\ppl icationl;:.ngli sh. pdf.
~
[email protected]~i8llH @8PFi8¥~ ': ilA liiSfl thtm IIM8 miiJii!R tl:88i!fl!l Ji~ill" ilflil Rill Fii£1Uil'@S til 8Rf8li bifeJiM8 il!!f'JJieMt8
~MM§h the illi8J"M8 lllligil~ility t8st Bf HQ I!YI"88Rt i!r 18cc i!f tkij FliihJrnl f!O\it'ty iR<J81~il guiiliilit~86; ~lit t~lt! ' de 88
vehtMttwi ly:
(4) Eligible telecommunications carriers shall. using the Coordinated Enrollment Process. enroll customers for
Lifeline assistance who electronically submit Form PSCfi'EL 158 (611 0), entitled "Lifeline Florida On-line
Application for Recipients of Medicaid. Supplemental Nutrition Assistance Program (SNAP)!Food Stamps, or
Temporary Cash Assistance ITCA)," which is incorporated into this rule by reference and is available at:
[hyperlink]. This fonn can also be accessed from the Commission's website_at:
https ://secureJloridapsc.com/(s(l5p_lyjr}lP_,S__,<;wvti2c30tyd))/public/lifeline/lifelineapplication2 , asn&,_~
telesemfR'Iffiisatiaas earriers that eharge an iaitial seaaeetioe eharge RHist offer Lial< Ufl serviee to slibseriaers who
are-eligible-fer-Liteliae serviee J:lUFsuaat to thi& nile,
(5) Eligible telecommunications carriers must allow customers the option to submit Lifeline applications and
supporting documentation via U.S. Mail or facsimile. and may allow applications and supporting documentation to
be_~ybmitted electronically. \Vlum eftfolliftg eustomers in t:J:Ie LifeliRe serviee program Ufl:der parat;,'TaJ'IB (l)(a) of
this rule, eligiale teleeom:ffn!Rieaaoas earriers sh1:tll aeeef:Jt Form PSOTBL 157 (6/1 Q), eRtitled ";\-p]:!lieation for
Lial< Uf:'l Florida and LifeliRe AssistaRee," •;vaieh is i:aeorpol'ated into this rule ey refereRee and eaR ee assessed
from the Commission's weesite at wwwJloril:laf:Jse.eom, ey seleetiag "Link Ufl Floriaa aad Lifeliae," tfieR seleetiag
~~~ 41Page
DocbtNo. \
~M_
Undocketed Lifeline Rule Workshop
"}-Ieee Diseaunted PliaRe Serviss?," B:lld then selest~Eag.J.isb Lillie UJ:) and Lifeliae Certifieatiaa Farm" (aJse
availaele iR SpB:llish aRd Creels).
(6) Except as otherwise set forth in paragraph (6)(a)-(d) ofthis rui~.Jeligible tei~.£.9..IDIDY!ll.£..~!.iQI.l..~.Sarriers shall
complv with subscriber eligibility determination and cer.tJf!.cation requirements contained in Title 47. Code of
Federal Regulations, Part 54, Sub~rt E. Sections 54.407 Reimbursement for offering Lifeline. 54.409 Consumer
qualification for Lifeline, 54.410 .S.ub:?criber eligibility determination and certification, and 54.41.6 Annual
certifications by eligible telecommunications can·iers. as amended June 28. 2012. which are incomorated into this
rule by reference and are available at: [hyperlinkl. These rules can also be accessed from the U.S. Government
Printing
Office's
website
at:
http://www.ecfr.gov/cgi-binltcxtJ9x1SJD=fadabe77a9cbecd6ba946ea0a&tpl=iecfrbrowse/Title47/47cfr54 main 02.tpl.
A copy of the annual
certification provided to the administrator shall be filed with the Commission. Exceptions to these requirements.
when the Coordinated Enrollment Process is utili7.ed. are as follow:
(a) Section 54.407(d). regarding obtaining valid certification and re-certification forms for subscribers:
(b) Section 54.410(b){2)(ii), regarding receJpLQf_~\!Q~y_rjber certification _forms in compliance with Section
54.410(d);
(c) Section 54.41 0( c)(2)(ii), regarding [email protected] certification forms in compliance with Section
54.4IO(d); and·
(d) Section 54.41 Q( e). regarding providing copies of subscriber certification forms.
Eligible-teleeomm~:~RieatioRs earriers sllall eRrall eustomers for Lifeliae serviee who eleetreRieally suemit Farm
P8CffEL 15 8 (6/1 Q), eRtitleEI "LifeIiae aad Liak Up Florida Oe lifle Self Certifieatiea Form," whieh is ineeff)erated
mta tltis rule by-Fefefenee and e~m be aeeessed R=em tlle Cemmissioe's 'lleesite at vrNw.flaridapss.som, by seleetiRg
"Lifllc Up Flarida and Lifeliae," t~en seleetiHg "Apply OR liae."
(7) All eligible telecommunications carriers shall participate in the Lifeline assistance plan Coordinated
Enrollment Process. For purposes of this rule. the Lifeline assistance plan Coordinated Enrollment Process is an
electronic interface between the Department of Children and Families. the Commission. and the eligible
telecommunications carrier that allows \ow-income individuals to enroll in Lifeline following enrollment in a
qualifying public assistance program.
(a) The Commission shall send an e-mail to the 'eligible telecommunications carrier inf<mn.!ng_Jh!U~HgiP..J.l:l
telecommunications carrier that Lifeline assistance plan applications are.available to r~trieval for processing.
(b) The eligible telecommunications carrier shall enroll the subscriber in the Lifeline assistance plan as soon as
practicable. but no later than 630 days from the receipt of the e-mail notificatiQ.P~On__£_q_mpletio1LQfjnitiaj
enrollment. eligible telecommunications carriers that invoice their subscribers shall credit the subscriber' s bill for
Lifeline assistance as of the date the eligible telecommunications carrier received the e-ma.il notification from the
Commission.
(c) The eligible telecommunications carrier shall maintain a current e-mail address with the Commission. which
the Commission will use to inform the eligible telecommunications carrier of the Commission' s Lifeline secure
website address and that new Lifeline assistance plan applications arc avaiJable for retrieval for processing.
(d) The eligible telecommunications carrier shall l1llllntain with the Commission the names, e-mail addresses
and tclephonC<.JJ..Ymbers of one primary and one secondary company representative who will manage the user
accounts on the Commission's Lifeline secure website.
(e) Within 32,0 calendar days of receiving the Commission's e-mail noti·fication that the Lifeline assistance plan
applicatign is available for retrieval. the eligible telecorrununications carrier shall provide a facsimile response to the
Commission via the Commission's dedicated Lifeline assistance facsimile telephone line at (850) 717-0 I 08. or an
electronic response via the Commission's Lifeline secure website. identifying the customer name, address. telephone
number, and date of the application for:
l. Misdirected Lifeline assistance plan applications;
2. Applications fo.rs.ustomers currently receiving Lifeline assistance: and
3. Rejected applicants. which shall iQclude the reao;on(s) why the applicants were rejected. In lieu of a
facsimile or electronic submission, the eligible telecommunications carrier may file the information with the Office
SIP a ge
Undocketed Lifeline Rule Workshop
of the Commission Clerk.
(f) Pursuant to Section 364.107{1), F.S., information filed by the eligible telecommunication carrier in
accordance with paragraph (~_of this rule .is confidential and exempt from Section ll9.07{l)._f.S. HQweyer. the
eligible telecornmWlications carrier may disclose such information consistent with the criteria in Section
l64.107(3)(a), F.S. For purposes of this rule, the information filed by the eligible telecommunications carrier will
be presumed necessary for disclosure to the Commission pursuant to the criteria in Section 364.107(3)(a)4 .. F.S. Fef
LifeJiae applieaats wbe de . net use On line eRFellmeet or siffifJlifiea eertifieatien earellmeat, the eligil=lle
teleeemnumieatieas eaJTier mast aeeept Publie Assisttmee-e-ligibility-determinatiea-letteFS; ineludiHg those provided
fer feed stamps, Medicaid, aae poolie housing lease agreemellts, as proof ef eligibility fer Link Up aad Lifeliae
enrollment.
(8) An eligibl!<_telecommunications carrier shall not impose additional certification requirements on subscribers
beyond those which are required by this rule or by Title 47, Code of Federal Regulations. Part 54, Subpart E,
Sections 54.409 Consumer qualification for Lifeline. 54.410 Subscriber eligibility determination and certification,
and 54.416 .. ~D!lJJ!l)S.~rtific~tions by eligible telecommunications carriers. as amended June 28. 2012.Eltgible
teleeommuAieatioas earriers must allow eustomers the optioo to submit LiRl< Up or Lifeline applieatioes via U.S .
Mail or faesimile, aad m&)' allow applieatioas to ee sub.m itted eleetroBieally. Bligfule teleeommeaieati.o as ell!Tiers
fRHSt also allow eestorueFS the Of.ltioa to sebR~it eapies ofs~:~pportiRg eloeumeAts via U.S. Mail or faesimile.
(9) If the Office of Public Counsel certifies a subscriber eligible to receive Lifeline assistance under the incon~e
test set forth in Section 364.1 0(3)(a), F.S .. an eligible telecommunications carrier shall not impose any additional
certification requirements on the subscriber. Eligible teleeoR1m1:1aieatioas earriers shall oRiy req1:1ire a e1:1stemer to
provide the l85t fei:IF digits of ~e ewstomer' s so sial seeW"ity number fer apfllieation fer Life liRe and Link Up sorviee
Elfl:d to verif)' eoatiH.wea eligi13ility fer the programs as part of the annual verifieatian proeess. ·
(10) An eligible telecommunications carrier must provide written notice to a customer within 30 days of receipt
of the application providing the reason for a rejected Lifeline application and the contact information for the
· customer to obtain information regarding the application denial. All eligible teleeomml:lllieatio~ers shall
fJaFtieipate ie tl=te Lifeli-se serviee--Autematie ERFOilment Precess. Fer purposes of this rlile,t~
A1:1tomatie ERrollmeRt Preeoss is aA eleetroaie iA:terfa~~-ef-Gflildrea aRd family Serviees,
the Cemmissiea, aRd tl=te eligible teleeommw:HeatioRs earrie:r-tha~ifldi:v.iduals te automatieally
eHFOll-tn Lifeline fellowing-enroJ.Iment-ina(Jualtfy-iag-pu&lie-assistanee-pregr-am,
(a) Tee Cofl'lfflissiea shall senE! aR email to tee eligible teleeommwaieatioRs earrier iRfermiflg the eligible
teleeemm1:1nieatioas ea-rrier d:lat Lifeliae sef\·iee apj.'!Ueatioes are a·;ailabJe fer retrieval for proeess:iRg.
(b) Tbe eligible teleeomfll:l:I:Hieatiens earrier shall enroJl the subseriber in the LifeliRe serviee progmm as soOA as
praetieable, but no later tlieJ:t 60 da!)'S ifom the reeeipt of the e mail ootifieatioR. Upol'l eampletion of initial
tmrellmeat, the eligible telecomml:lllieatiens earrier shall eredit the swbseriber's bill for Lifeline serviee as of the Elate
the eligible teleeemml:lllieatieas carrier reeei.,ed the o mail notifieatioH frem the Commissioa.
(c) The eligible teleeommaaieatieRs eamer shall maiataill a eurreat e mail address with the Commission., vthieh
the CommissioA will use to iaferm the eligible teleeomml:lllieatioRs earrier of the Commissioo's bifeliae see~:~re
weesi:te address aad that new Lifeline serviee applieations are a·,cailable fer retrie•;al fer proeessiag.
(el) Th.e eligible teleeemmuHieatioas eaiTier shall maiataia v.r:ith the Commissioa IJ1e Hames, e mail addresses
Elfl:d telepboae RUmeers of oae flrlmary and oRe seeoad.ary eempaay representative ·.¥flo will maaage the use!'
aeeol:ll'lts en the CommisHiofl ' s Lifeline seeure website.
(e) \\'ithin 20 ealefiEiar Elays ef reeei.,_iag the Cemmissioa's e mail aetifieatioa that the Lifelifle sert'iee
applieation is a\•ailable for retrieYal, the eligible teleeomm~:~nieations earrier shall previae a faesim.ile respease to the
Commission -v-ia the CeFAJnissim1 's aeelieatea LifeliRe serviee faesimile teleJ3hoae liRe at (850) 413 7142, or an
eleetroRie respoase \'ia-tbe Commission's LiJeliae seeu.re website, iaeRtifyiRg the el:lstoFRer aame, address, telephoRe
a1:1meer, aAd date of the applieatien fer:
1. Misdireetea Lifeliae serviee applieatioas;
2. ;\pplieatioas fer el:lStamers ei:IFFeatly reeehr:ing LifeliRe sen'ise; aHd
3. R:ejeeteel applieants, whish skall inell:lEie the reasea(s) v.'fly the applieaats were rejeeted.
6!Page
Undocketed Lifeline Rule Workshop
Ielieu of a faesimile or eleetroaie sl:lbmissieB, the eligible teleeomml:lflicatieas earrier may file tile iRfermatioa with
the Office ofCommissios. Clerk.
(f) P\lfSI:laftt to Sectioa 364.107(1), F.S., iafurmatioa filed by the eligible teleeommHaieatioas earrier m
aeoordaaee with paragFaflh (9)(e) of this rule is coafideatial aREl e!<emflt from Seetioa 119.07(1 ), F.S. However, tl!.e
eligible teleeomim:Iaieations earrier may disolose sH.ch. 1aformatiea oeasisteat with tae criteria ie Seotion
364-;~(a), F.S. For parpeses of this rale, the iafermatioa filet! by tll:e eligible teleoo.mmuaioatioas carrier will be
presl:lfl'led Reeessary fur Eiiselesl:lfe to the Commission pHFSI:IaAtto the criteria ia Seetioa 364 . I 07(3)(a)4 ., F.S.
( II) When an eligible telecommunications carrier provides a subscriber with notice of impending termination of
Lifeline assistance pursuant to Section 364.1 0(1 )(e). F .S., the notice shall contain the telephone number the
subscriber may call to obtain ITIQI~ .JDformation about the subscriber's Lifeline assistance from the eligible
telecommunications carrier. ___Notices of impending termination of Lifeline assistance provided by local exchang~
companies shall also inform the subscri.ber of the availability of discounted residential basic IDeal
telecommunications service, as__§~Lfprth in Section 364.105, F.S.Aa eligible teleoomm~:~aicatioHS carrier shall aet
impose additioaal v-erifieatioa-FeEJil:iremeats Oil subscribers eeyead those which are reEJHired by tl~is rule.
(12)1f a subscriber's Lifeline assistance is terminated and the subscriber subsequently presents proof of Lifeline
eligibility. the eligible telecommunications carrier shall reinstate the subscriber's Lifeline assistance as soon as
practicable, but no later than 3a0 days following receipt of proof of eligibility. Irrespective of the date on which the
eligible telecommunications carrier reinstates the subscriber's Lifeline assistance, the subscriber's bill shall be
credited for Lifeline assistance as of the date the eligible telecommunications carrier received proof of continued
Lifeline eligibility. Ifthe Offiae afPiiblio Ceuas&kerti-f-ieS-a-sHbscrif!er eligible to reeeive LifeliRe seFYiee HAder the
iflOOHle test set forth ia Seetioa 364.10(3)(a), F.S., an eligible teH!Gommuaicatioas carrier shall Hot impose aay
adEI.itional \'efifieatieH reqHiremeats oa the s~:~eserif!er.
(13) l~_ljgible telecommunications carriers must adverti~e the availability of Lifeline assistance using media of
general disn:i.l2Y.!i.9!1.... as required by Title 47, U.S. Code, Part l. Sectioll.214(e)(l) Provision of universal service,
Eligible telecommunications carriers. subparagraph (B), 20 II edition of the Telecommunications Act of !996.
which is incorporated into this rule by reference and which is available at: (hypcrlinkl.Aa eligible
teleoo!amlinieatioHs enrrier m-wst previae writte&-flotioe to a eestomer within: 30 days of reeeipt of the applieatiea
previeli!-lg tlo!e reasaa fer a rejeetea Lifeline applieatioa, ami provil:iieg eeat!*lt irlfermatioa fur the eustomer to get
iafermatioa rega.rEliag the applieation Eleaial.
(14) Eligible telecommunications carriers shall publicize the availability of Lifeline assistance in a manner
reasonably designed to reach those likely to qualify for the assistance, as required bv Title 47, Code of Federal
Regulations. Part 54. Subpart E. Section 54.405 Carrier obligation to offer Lifeline. paragraph (b), as amended
March 2. 2012. which is incorporated into this rule by reference and which is available at: [hyperlink]. A-H-el-igihle
teleeomffl.'liaieatioos- earrier mast preyide 60 Elays writtea netiee prief.--t-e--the termieation of Lifelifle-ser:viee. The
notiee of pending terminatioe SHall eo:etaia the telepaone A\imber-at waieh the sl:lbseriber eaR oetaifl iafermation
abo11t the SlieseriboFs LifeliAe seFYiee frem the eligible teleeommHaicatioos---carrier-:-T-h&-Fletise-shal-l--alse-inferm.-tll:
s~:~bsoriber of-the a't'ailability, fH:IFSiia:Ht to SeetioA 364.~ f'.S., of cliseo~:~Rted resideatial basie loeal
telecomrmmi~tioas serviee.
(15) Ifthe ~Jjgible telecommunications carrier generates cust<>.m~r..l?lfu._ the eligible telecommunications carrier
must also pl l!_~e an insert in the subscriber' s bill or a mess~~ on the subscriber' s bill at least once each calendar year
advising §!.lbscribers of the availability of Lifeline_tQ those who qualify for assistance. If a s1:1eseril:ler' s bifeliRe
service is termieatea af!El the subseriber s~tese~ueRtly preseAts preof of Lifeliae eligibility, the eligible
teleeomi"RI:Inieatioss carrier shall-reinstate the s1:1bseriber's Lifeline serviee as seoa as praetieaele, bat ae later thaH
60 Elays feUowieg reoeipt-ef proof of eligibility. Irrespeetive of the Elate on whieh the eligiele-teleoommunieat-ioas
ea~=rier reiestates the s~:~bseriber's Lifeliae serviee, the sabseriber's bi:IJ shall be erediteel fer Lifeline service as oftae
date the eligible teleeemmunieatiees earrier received the proof of ooatiaHed Life liRe eligibility.
(16) Each eligible telecommunications carrier shall maintain accurate records detailing how the consumer
demonstrated his or her eligibility for at least 3 years, and for as long as the subscriber receives Lifeline assistance
from that eligible telecommunications carrier. All eligible teleoommuHieatioas carriers shall f:JFo~·iae e~:~rreat Lifeliee
7!P a gc
AT&T Florida Comments on StaffProposed Lifeline Rules
Page 4, Line 19 - Include subsection 2 as paragraph (d) to subsection I.
This would more
accurately capture the universe of lifeline eligible customers in a single provision. Renumber
subsequent paragraphs as subparagraphs under the new paragraph (d) I Reference pg 3, line 19 of
\V\'rbhop "-otiu;J
Page 5. Line 2 - Insert new subsection (2) to clarify that only one Lifeline discount per
household is allowed.
J~e\\
Section, Not in \Vurkshop N,ltice I
Page 7, Lines I 9-25 - Change the effective date of the discount to the date that the customer is
finally deemed eligible for a Lifeline credit which is when the customer is confirmed as eligible
by the National Lifeline Accountability Database ("NLAD") and subsequently enrolled.
)Rd\:rence pg 6, lines 15-19 ol· Workshop Notice]
Page 8, Line 9- Change the time allowed to inform the Commission as to those subscribers that
cannot be enrolled in the Lifeline program. The implementation of the NLAD screening process
has made it difficult if not impossible to comply with the current 20-day time limit for
notification to the Commission of failed applications for Lifeline. The extension of the time to
40 days will allow for the NLAD process to take place. !f<dcrcnce pg 7. li11e 3 of \Vorksh(>j)
~uli,:c
I
Page 9. Lines 16-18- Delete the revised subsection 9. This provision is already in the FCC's
Lifeline Rules which are included by reference in subsection 8. The FCC's rules prohibit
imposition of additional certification requirements. Inclusion of this new language is redundant.
IRe krcnLc pg X. I incs 9-1 I of \Vorkshor Notice I
Page 9, Lines 22-24 - This change makes the time for enrolling subscribers who apply directly
with a telecommunications carrier consistent with the treatment of a subscriber that applies
through the Lifeline Coordinated Enrollment Process. !Rci'erence pg S. lines 15-1 S nf Workshop
'-:utiLe j
Page 12. Lines l-7 - This change is to clarify that Lifeline subscribers whose discounts are
terminated due to failure to maintain e ligibility and subsequently demonstrate eligibility are
treated as new applicants.
Such applications will be treated consistent with the provisions
already established for new applications.
IRcfcrenc:(
P!! 10. lines 17-23
Lli'
Workshop Notice j
Page 12. Lines I 1-18 - Subsection 13 should be deleted. This section confuses the general ETC
advertising obligation identified in 214(e) with the Lifeline advertising obligations set forth in
54.405(b). They are not the same. At best, subsection 13 is redundant with subsection 14. At
worst it includes advertising obligations not required for Lifeline and which may exceed the
Commission's authority to impose under Section 364.10, Florida Statues, which is limited to
Lifeline. (Note: if subsection 13 is deleted. subsequent subsections must be renumbered-not
done here to avoid confusion.] [Rcfcrcncl' pg It. lines 2-6 of \Vorkshop Notice!
Page 13, Lines 15-18- This section should be revised to clear that the Florida Lifeline record
keeping requirements conform to FCC's Lifeline record keeping requirements set forth in Rule
54.417. !Rcl~rcncl' pg 12. lines 6-X ofW<Jrkshop Notice!
Lifeline Application Certifications
The draft rules contained a draft of the Lifeline Application to be incorporated in the new revised
Lifeline rules. AT&T Florida has suggested certain changes to the Lifeline Application to
update and conform to the FCC's Lifeline Rules. Because there are no line references to the
Lifeline Application, AT&T Florida included comments embedded with the proposed changes in
the draft Lifeline Applications document ....
,4-T'i SVJJ.ts~J
-
0AA1 es
NOTICE OF DEVELOPMENT OF RULEMAKING
UN DOCKETED
PAGE I
2
I
. .-{
25-4.0665 Lifeline Assistance l_)~~-~-~~·-i_~~: ______________________________________________________ . _________ /
3
(I) A subscriber is eligible for Lifeline assistance~ if:
4
(a) The subscriber is a participant in one of the following federal assistance programs:
5
I. Medicaid;
6
2. Supplemental Nutrition Assistance Program (SNAP)/Food Stamps;
7
3. Supplemental Security Income (SSI);
8
4. Temporary Assistance for Needy Families/Temporary Cash Assistance (Florida program);
9
5. "Section 8" Federal Public Housing Assistance;
10
6. Low-Income Home Energy Assistance Program; or
II
7. The National School Lunch Program- Free Lunch; or
12
(b) The subscriber's Local Exchange Company eligible telecommunications carrier has more
13
than one million access lines and the subscriber' s household income is at or below 150 percent
14
ofthe federal poverty income guidelines.
15
(c) The subscriber's Local Exchange Company eligible telecommunications carrier has less
16
than one million access lines and. pursuant to Title 47. Code of Federal Regulations. Part 54,
17
Subpart E. Section 54.409 Consumer qualification for Lifeline. paragraph (a)( I}, as amended
18
June 28. 2012. t!:te subscriber's household income is at or below 135 percent of the federal
I9
poverty income guidelines.
Fonnlltted: Highlight
20
•• { fonnlttlldl Highlight
21
[email protected]_A
22
eligibility requirements for Lifeline assistance !ieF't'iee in subsection (I) of this rule is
23
nevertheless eligible for Lifeline assistance sewiee if the subscriber receives benefits from one
24
of the following Bureau oflndian Affairs programs:
25
subscriber living on federally recognized Tribal lands who does not satisfy the
./
·
•- -------- ---------------------------------------------------------------------------------- ----------------------------"
I·--WL..
--------
Tribal temporary assistance for needy families (TANF);
--- --------- --- ------------------- ---------------------------------------------- ------------------- __ ____ __ ___..
CODING: Words underlined are additions; words in strHe)( tl!re1:1gh type are deletions from
existing law.
- I -
A Fonltll.tad: Highlight
,/
....:.;;==:;;;...;.==:___--- ---'
NOTICE OF DEVELOPMENT OF RULEMAKING
UN DOCKETED
PAGE2
~b..
National School Lunch WSb Program- Free Lunch; or
... -·-----------·-·-----------------·----------------------------------------------------------·----------------·-·---
2
3
fejL Head Start.
..
'
£2}:ln:ilddition to meetiil[fue e.li~'bm~ t.'titeriain ~al:agr!Y!h cJ) ofthis section. an eligible
~~-~ \..... ~..,~·.,..,--...... ---- ............ :"' .: ::"···-·· :-"··-7··· .............. ·-oo:• ...... .:.."'".,;-.... -- .....-:-....... - .. - --....... -~ ...- ---.. :"' :"' .... .:. .. -- .... - -:- .......... - .. - - :"'"':' - · ........ - --~~"'
.
.
4
low-income consumer must not already be te!,;elving Lifeline assistance and there must not be
5
an:tone else in the subscriber's 'household receiving Lite line assistance.
6
(3) When enrolling customers in the Lifeline assistance ulan under uaragrauh (I ){a} of this
7
rule, eligible telecommunications carriers shall acceut Form PSCffEL I 57 (2113), entitled
8
"Auglication for Lifeline Assistance," which is incomorated into this rule b:t reference and is
9
available at: [h:tuerlink]. This form can also be accessed from the Commission's website at:
10
httg://www. floridagsc.corn/utilities/telecomrn/Iifeline!Lifel inePD FsfAuulicationEnglish.gdf.
II
Eligiele teleeemmuRieatieRs earriers with less thBfl eRe millieR aeeess lines are Ret ref'ijHiFea te
12
eRrell LifeliRe QflJllieBflts threugh the iReeme eligieility test.ef 15Q JlereeRt er less efthe
13
feaeral Jle,·erty i11eeme guiaeliRes, aut ma~· ae se veluRtarily.
14
(4) Eligible telecommunic!!tions carriers shall enroll customers for Lifeline assistance who
15
electronicall~
16
Apglication for Reciuients of Medicaid, Suuulemental Nutrition Assistance Program
17
(SNAP}/Food Stamus. or Temgor!!Q:: Cash Assistance (TCA}," which is incomorated into this
18
rule b:t reference and is available at: [h)l2erlink] . This form can also be accessed from the
I9
Commission's website at:
20
h!!lls://secure.floridagsc.corni(S(15gi gzjrli b5swvfi2c30~d})/!lublic/1ifeline/lifelineam;!licatio
21
n2.asgx. A!l!llicants who
22
Assistance Program (SNAP}/Food Stamgs, or Temgor!!Q:: Assistance for Need~
23
Families/Temuorarx Cash Assistance nrograms can complete Form PSC/TEL 158
24
electronicall~
25
submit Form PSC/TE!, 158 (6/1 0}, entitled " Lifeline Florida On-line
uresentl~ Qarticigat~<
on-line. Eligiele
in Medicaid, Sugg1emental Nutrition
teleeemm~olftieatieRs
earriers that eharge an i11itial eeRReetieR
eharge must e#fer biRI< Yfl seF'!•iee te sueserieers w8e are eligiele fer bifeliRe seFYiee JlHFSHaRt
CODING: Words underlined are additions; words in
existing law.
-2-
stn~el<
threugR type are deletions from
•, ., { Formlltted: Highlight
NOTICE OF DEVELOPMENT OF RULEMAKING
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PAGE3
to tllis ntle.
2
(5) Eligible telecommunications carriers must allow customers the option to submit Lifeline
3
applications and supporting documentation via U.S. Mail or facsimile, and may allow
4
applications and supporting documentation to be submitted electronically. 'NlleA eAFeliiAg
5
e1:1stomers iA tlle LifeliAe sep,·iee program I:IAEier paragratJh (l)(a) of this Fl:lle, eligible
6
teleeemmi:IAieatioAs e!lffiers shall aeeept FoFFA P8CIRAD I 57 (II/I Q), eRtitleEI "ApplieatioA fer
7
LiRI< Up FleriEia ooEI bifeliAe AssistRAee," whish is iAeorpeFateEI into this Fl:lle by referenee
8
ooEI eoo be aeeesseEI from the CommissieA's weesite at www.floriEiapse.eoFR, B)' seleetiRg
9
"Link Up Floriela RAEI Lifeline," theA seleeting "~leeEI Diseel:lftteEI PhoAe 8ep,·iee?," ana theA
I0
seleeting "eAglish Link Up anel Lifeline CertiAeatieR FeFFA" (also twailaele iR 8f!ooish aF,EI
II~
12
(6) Except as otherwise set forth in paragraph (6)(a)-(d) of this rule, eligible
13
telecommunications carriers shall comply with subscriber eligibility determination and
14
certification requirements contained in Title 47, Code of. Federal Regulations, Part 54, Subpart
15
E, Sections 54.407 Reimbursement for offering Lifeline, 54.409 Consumer qualification for
16
Lifeline, 54.410 Subscriber eligibilitv determination and certification, and 54.416 Annual
17
certifications by eligible telecommunications carriers, as amended June 28, 2012. which are
18
incorporated into this rule by reference and are available at: [hyperlinkl. These rules can also
19
be accessed from the U.S. Government Printing Office's website at: http://www.ecfr.gov/cgi-
20
bin/text-
21
idx?SID=fadabe77a9cbecd6bald63b6a946ea0a&tol=/ecfrbrowse/Title47/47cfr54 main 02.tp
22
I. A copy of the annual certification provided to the administrator shall be filed with the
23
Commission. Exceptions to these requirements are as follow:
24
(a) Section 54.407(d), regarding obtaining valid certification and re-certification forms for
25
s!lbscribers;
CODING: Words underlined are additions; words in str1:1ek thro1:1gh type are deletions from
existing law.
-3-
NOTICE OF DEVELOPMENT OF RULEMAKING
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PAGE4
(b) Section 54.41 0(b)(2)(ii), regarding receipt of subscriber certification forms in compliance
2
with Section 54.41 O(d);
3
(c) Section 54.41 0(c)(2)(ii), regarding receipt of subscriber certification forms in compliance
4
with Section 54.41 O(d); and
5
(d) Section 54.410(e), regarding providing copies of subscriber certification forms.
6
eligible teleeeFRFR\iRieatieRS earriers shall eRreiJ 6\iStemers fer bifeliAe Sef'l•iee wf\e
7
eleewaaieally sMamit Farm P8Cilt'\D 158 (e/IQ), eatitles "bifeliae aas LiAI( Up Flerisa Oa
8
liRe 8elfCertif.ieatieA FeRH," 'n•hieh is iAeeFf!erates iRte this Rile
9
aeeesses tfem the Gemmissiea's 'Neesite at wwwJieris1tf!se.eem, B)' seleetiag "LiRk Up
8~·
refereRee BfiS eaR ee
I0
Flerisa BAs LifeliRe," theR seleetiRg "Apply OR liae."
II
(7) All eligible telecommunications carriers shall participate in the Lifeline assistance plan
12
Coordinated Enrollment Process. For purposes of this rule, the Lifeline assistance plan
13
Coordinated Enrollment Process is an electronic interface between the Department of Children
14
and Families. the Commission, and the eligible telecommunications carrier that allows low-
IS
income individuals to enroll in Lifeline following enrollment in a qualifying public assistance
16
program.
17
(a) The Commission shall send an e-mail to the eligible telecommunications carrier informing
18
the eligible telecommunications carrier that Lifeline assistance plan applications are available
19
for retrieval for processing.
20
(b) The eligible telecommunications carrier shall enroll the subscriber in the Lifeline ·
21
assistance plan as soon as practicable, but no later than 60 days from the receipt of the e-mail
22
notification. Upon completion of initial enrollment, eligible telecommunications carriers that
23
invoice their subscribers shall credit the subscriber's bill for Lifeline assistance as of the
24
subscriber;sehr<illment date: 'ke efigillle teleee:mmiiilieatieHs eamer're§Eiives thtl email
25
netifieatiea frem the Gemffiissiee.
CODING: Words underlined are additions; words in
existing law.
-4-
str~:~ek thre~:~gk
type are deletions from
NOTICE OF DEVELOPMENT OF RULEMAKING
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PAGES
(c) The eligible telecommunications carrier shall maintain a current e-mail address with the
2
Commission. which the Commission will use to inform the eligible telecommunications
3
carrier of the Commission's Lifeline secure website address and that new Lifeline assistance
4
plan applications are available for retrieval for processing.
S
(d) The eligible telecommunications carrier shall maintain with the Commission the names. e-
6
mail addresses and telephone numbers of one primary and one secondary company
7
representative who will manage the user accounts on the Commission' s Lifeline secure
8
website.
9 1 (e)
Withi~ ;w 40 calendar days of receiving the Commission's e-mail notification that the
10
Lifeline assistance plan application is available for retrieval, the eligible telecommunications
II
carrier shall provide a facsimile response to the Commission via the Commission's dedicated
12
Lifeline assistance facsimile telephone line at (8S0)717-0I 08. or an electronic response via the
13
Commission's Lifeline secure website. identifying the customer name, address. telephone
14
number. and date of the application for:
IS
I. Misdirected Lifeline assistance plan applications;
16
2. Applications for customers currently receiving Lifeline assistance: and
17
3. Rejected applicants, which shall include the reason(s) why the applicants were rejected.
18
In lieu of a facsimile or electronic submission. the eligible telecommunications carrier may
19
file the information with the Office of Commission Clerk.
20
CO Pursuant to Section 364.107(1), F.S.. information filed by the eligible telecommunications
21
carrier in accordance with paragraph (8)(e) of this rule is confidential and exempt from
22
Section 119.07()), F.S. However. the eligible telecommunications carrier may disclose such
23
information consistent with the criteria in Section 364.107(3)(a). F.S. For purposes of this
24
rule. the information filed by the eligible telecommunications carrier will be presumed
25
CODING: Words underlined are additions; words in strHel( throHgfi type are deletions from
existing law.
-5-
NOTICE OF DEVELOPMENT OF RULEMAKING
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PAGE 6
necessary for disclosure to the Commission pursuant to the criteria in Section 364. I 07(3)(a)4.,
2
F.S.
3
Fer LifeliRe 8JlplieaRtS who ae ROt liSe OR liRe eRrellmeRt OF simplifies eertifieatieR
4
eRrellmeRt, ~e eligible teleeeTRTRHRieatioRs ear-rier TRHSt aeeept PHelie AssistaRee eligieiliey
5
EleteFTRiRatieR letters, iReiHEiiRg tHese pre•liEieEI fer feeEI staRI:fls, MeEiieaiEI, aRe pHelie he~:~siRg
6
lease agreemeRts, as preefefeligieilit)' fer LiRk UpaREI LifeliRe eRrellmeRt.
7
(8) An eligible telecommunications carrier shall not impose additional certification
8
requirements on subscribers beyond those which are required by this rule or by Title 47, Code
9
of Federal Regulations, Part 54, Subpart E. Sections 54.409 Consumer qualification for
10
Lifeline, 54.4 I 0 Subscriber eligibility determination and certification, and 54.416 Annual
II
certifications by eligible telecommunications carriers, as amended June 28, 2012.
12
teleeomml:IRieatioRs eaR"iers m1:1st allow e1:1stemers the optioR to
13
8JlplieatioRs Yia U.S. Mail or faesimile, ana may allow applieatioAs to be sHemittea
14
eleotroRieally. Eligible teleeeTRmHRioatioRs earriers mHst also allow eHstemers the eptieR te
I5
SHbmit eepies ef s~:~ppertiAg EleeHmeRts Yia U .!I. Mail er faesimile.
16
{-9}Jf.tfl~etHH-Pl:lblk..:Geiffis~eertH'leS-'ii-Stlbssr.fueHiig4ble-l~iw-·bifelin~
I7
aRelef tl-1e ieeoRJ.e test set forth iR SeetieR 364. WCH(a), F~s.. an eligihl~ te!!i!BORlTRilflieations
I8
earr!er sl-1allnet imaese AA)' aEidi'iienal eertifieatieR re§l:lh•ements en t:Re s~:~aseriaer.~
19
teleoemmllRieatieRs earriers shall oRI)' reEtl:lire a o!lstemer te pre,·iae tAe last fe1:1r digits efthe
20
e~;~stomer's
21
~·erify
22
(I 0) An eligible telecommunications carrier must provide written notice to a customer "Yho
23
,aiJB lied forti feline :assistance diie~tlywith the:eli ilib1~ tfitecomrnonications,citrr'ier with in J~
24
40 days of receipt of the application providing the reason for a rejected Lifeline application
25
and the contact information for the customer to obtain information regarding the application
seeial
seellri~·
s~:~amit
~
LiR)( Up er Life liRe
Rl:ITRber fer applioatieA fer LifeliRe aHa biRk Up sef\'iee ooa te
eontiRHed eligibilit)• fer the programs as part ef the !lRRI:Ial ¥erifieatioR proeess.
CODING: Words underlined are additions; words in stntek thre1:1gh type are deletions from
existing law.
- 6-
NOTICE OF DEVELOPMENT OF RULEMAKING
UNDOCKETED
PAGE7
denial. All eligiele tele6effiFRI:IRieatieas earriers skall partieipate iR the Lifeliae seP>'i6e
2
A1:1teH1ati6 Earellffteat Preeess. Fer f!l:lfP8Ses efthis Fl:lle, tke Lifeliae serviee Al:lteffiati6
3
BarellffieRt Pre6ess is aR ele6treRi6 iaterfaee eetweeR tile DepartH!eRt efCIIilareR ana Family
4
Servi6es. the C8ffiffiissi8R, tmEI the eligiele tele6effiffil:IRi6atieas 69frier that allews lew iaeeffie
5
iaEii•·iEI~:~als
6
assistaAee pF8graFR.
7
(a) The C81ftfflissiea sllall seaa aa e ffiail te the eligible teleeefflffil:IRieatieas 6arrier iafeffftiag
8
tke eligiele tele6effiffil:IRieatieas earrier that Lifeliae serviee Bf!f!lieatieas IH'tl 8\'ailaele fer
9
retrie¥al fer pr8eessiag.
t8 ai:Jteffiati6ally eflr81l iR bifeliae fellewiag earelllfteat ifl a q~:~alif)•iag p1:1blie
10
(e) The eligible teleeeffiffi11Rieati8as eBR'ier sllall earell tile s11eserieer ia tile Lifeliae sep,•iee
11
pr8gram as S88R as praeaeaele, e11t Re later than
I2
R8tifieati8R. Upea eeffipleti8R ef iaitial ear81lffieat, the eligiele telee8ffiffi11Rieati8RS earrier
I3
shall ereEiit the s11eserieer's eill fer Lifeliae serviee as efthe Elate the eligible
I4
teleeeffiffil:IRieati8as earrier reeei11eEI the e ffiail aetifieatiea freffi the Ceffiffiissien.
I5
(e) Tile eligible telee8ffiffi11Rieati8RS earrier shall ffiaiataia a e!lrreRt e ffiail aEIEiress with tile
16
Ceffilftissi8R, whieh the C8ffiffiissi8R wiiiHse t8 infeffft the eligiele teleeefflffiHRieatiens
I7
earrier efthe Ceffiffiissiea's LifeliRe seeHre weesite aEIEiress tmEI that aew Lifeliae serviee
I8
8f!pli6ati8RS are a\'ailable fer retrieval fer preeessing.
I9
(EI) The eligiele teleeelftmHRieatieas earrier shall fflaiatain witk the Cefflffiissi8R the aames, e
20
Hlail aEIEiresses aaa teleph8Re RHmeers ef eae prifflary aaEI eae se6eREIIIfy 6effipany
2I
representatiYe whe will ffiaHage the .Hser a6681iRts 8R the CelftlftissieR's Lifeliae see1:1re
22
website.
23
(e) Withia 2Q 6aleREiar El~·s 8fre6eiYiag the C8ffifflissiea'se ffiail aetifieati8a that the Lifeliae
24
sep,·iee applieati8R is a·railaele fer retrie·,.al, the eligiele teleeefflffi11Rieati8RS earrier shall
25
aQ Elays freffi the reeeipt eftlle e
ffiail
pre,•iae a faesiffiile respease te the Ceftlfflissien \•ia tile C8fflffiissi6n's EleaieateEI Lifeline
CODING: Words underlined are additions; words in strHek thr81:1gh type are deletions from
existing law.
- 7-
NOTICE OF DEVELOPMENT OF RULEMAKING
UNDOCKETED
PAGES
seAI'iee faesimile
tele~heRe
liRe at (83Q)413 7142, er lifl eleetreRie re~eRse •tia the
2
Gemmissiea's LifeliRe see1:1re website, ieeatifyiag the ~stemer aame, address, tele~keRe
3
RI:IHIBer, aRd date eftRe ap~lieatiBR fer:
4
I. Miseireeted Lifeliae seF¥iee ap~lieatieRs;
5
2.
6
3. Rejeetee
7
IR lie1:1 efa faesimile er eleetreaie s1:1emissieR. the eligible teleeemmi:IRieatieas eaFFier m~·
8
t-ile the iRfermatieR with tke Offiee efGemmissieR Clerk.
9
(f) P11rS11aRt te SeetieR 364.1 Q7( I), F.S., iafaFFRatieR filed by the eligible teleeemmi:IRieatieas
A~~lieatieRs
fer e1:1stemers 61:1FFeRtly reeeiviag Lifeliae serviee; lifle
~~lieaRts.
whieh shall iael1:1ee the reasea(s) WR)' the
~~lieaats
.,,.ere rejeetee.
10
eaFFier iR aeeerdaRee vlitk ~aragraph (9)(e) ef this Fllie is eeafiEieatial anel
11
SeetieR 119.Q7(1), F.S. Ilewever, the eligible teleeemFRI:IRieatieas ellffier may eiselese S1:16h
12
iafeFFRatiea eeasisteat with the eriteria ia Seetiea 364 .1Q7(3)(a), F.S. Fer ~1:1~eses efthis
13
Fllle, the iafarmatiea filed
14
ReeeSSilf)' fer eiseleSI:IFe te the GemmissieR ~I:IFSIIIiflt te the eriteria ill SeetieR 364.1Q7(3)(a)4 .,
15
~
16
(II) When an eligible telecommunications carrier 12rovides a subscriber with notice of
17
imJ2ending termination of Lifeline assistance J2Ursuant to Section 3Q4. 10(1 )(e), F.S., the notice
18
shall contain the teleJ2hone number the subscriber max call to obtain more information about
19
the subscriber's Lifeline assistance from the eligible telecommunications carrier. Notices of
20
imgending termination of Lifeline assistance grovided bx local exchange comganies shall also
21
inform the subscriber of the
22
telecommun ications service. as set forth in Section 364.105. F.S. AR eligible
23
teleeefRHIIIRieatieRS 6!1Ffier shall Ret
24
s11eserillers eeyeREI tllese whieh are reEjllired B)' this Fllle.
25
( 12) If a subscriber's Lifeline assistance is terminated and the subscriber subseguentlx
B)'
eJcem~t
frem
the eligible teleeemmllaieatieas e!IFI'ier 'Nill be ~res~:~mee
availabili~
of discounted residential basic local
im~ese
aeeitieRal verifieatiBR FeEjl:liremeRtS BR
CODING: Words underlined are additions; words in str11ek tllre~:~gk type are deletions from
existing law.
- 8-
NOTICE OF DEVELOPMENT OF RULEMAKING
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PAGE9
·
·.
..{ Formatted: Highlight
. / '--'-----=--=--'--------'
presents proof of Lifeline eligibility the subscriber shall be treated as making a new
el:~i~;~-~~~~-~~-~~=~~~~~~~~-~~~-~:-~~~;-;~:~~~~~-~~-------· / ,••{'-'l'o..:.:..;....... Htg=hii;-=-~"'--------J
a Lifeline credit. the
2
application for
3
Sl:laserieer' s Lifeliee assistanee .as .sese as ametieable, but ae later thaH {iQ ea•ts fe llewieg
4
reeeiet ef mreef ef ellgieilil:)·. 'lR'esaeeth•e eHke date eR \\'Aiefi the eligible
5
teleeeimel:laieatiees earrier reinstates .the Sl:lbseriber' s Liteliae assi:staHee. the Sl:Jbseriber' s .bill
6
shall be erei!ited fer Lifeline assisffin~- e5 efthe date.the eligible teleeemmuaiea.tieHs ea:rrier
7
t=eeei•,eEI·me p~ef~i\le!ltinuedliireiiae·eitg.ibility. Iftke Offiee afPublie Celf!lsel eertifies a
8
sueserieer eligiele te reeeive LifeliRe serviee uHder tke iHeeme test set furth ifl SeetieR
9
364.1 Q(3)(a), F$., SA eligible teleeemml:IRieatieAS earrier skall fl91 impese 8:R)' aatlitieRal
•--------------------------------·-------- ------------.-- ------------------------------------- -------"
.
.
10
.·.>
.
·:
.;;;.=;;;;.:..;'
. . . . .·
.
·.
.
.
:
. . . ·:··
•• '
.
.
verifieatiea reEJl:liremeats eH tile sueseriber.
_,{ l'oi"'INNt\\Dd: Highlight
II
(13) eligible teleeeaJmuAieatiens earriers m1:1st advertise the availaeilit)' efbifeline assistaRee . /
~- ------- ------
-- ---------- ---------------- .. ------------ --.------------------------------- "---- ------- ---- --- ------- --·
u.s. Cede. Part L SeetieR
12
using media ef etme!'al tlistrieutieH. as reguiFetl ey Title 47,
13
214(e)(l) Previsiea eflfllh·ersal ser.·iee, Eligiele teleeemmtmieatieat: earriers. sltbearagr!ffih
14
fB). 2Qll e~itiE!a !)ftA~ JeleeemHJ!:Iftieameas Aet eH99~. ,;,;hieh ill iaeoffie_Fat~diflffiti:Jis rule
•
•
• .,
' ·'
' ..
•
• • •
•
,,.
• _.,. ,
'
, -_
'-~ - --;~
•
.• .
_·: · . -:·:.:: . " ::
..
. · -' •• •.
-
'
• .
··•
'·-" -·-
.- .
-
•
• ·-
·,<
15
.
'
·.:
'·: ::
·: .
: ·:
.
.
16
FR\:Ifit pre·;ide ;,vrittea aetiee te a.G!:!Stenler-withia 3Q.days efreeeipt ef the <wfllieatiell
17
previeiHg tke reasoa fer a rejeeted Lifeline owplieatien, ~md pre·1idiflg eeataet iHfufffiatiea. fur
18
tRe ettstomer te get iaful'ftlatiefl l'egareiRg tRe applieatien tleHial.
19
( 14) Eligible telecommunications carriers shall publicize the availabilitv of Lifeline assistance
20
in a manner reasonably designed to reach those likely to qualify for the assistance. as required
21
by Title 47. Code of Federal Regulations. Part 54. Subpart E. Section 54.405 Carrier
22
obligation to offer Lifeline, paragraph (b). as amended March 2, 2012. which is incomorated
23
into this rule by reference and which is available at: (hyperlink). An eligiele
24
teleeemmuHieatiofls ellffier must preYide {iQ days writteH aetiee prier te tke termiaatiefl e f
25
LifeliHe serviee. The Hetiee efpeHdiRg tel'ftliRatieH skall eeRtaiR tke telepkeRe Rl:lmeer at
CODING: Words underlined are additions; words in
existing law.
- 9-
str~:~ek tkrot~gfi
type are deletions from
NOTICE OF DEVELOPMENT OF RULEMAKING
UNDOCKETED
PAGEIO
whieh tke subseriber eaR ebtaiR iRfeFFRatieR abe lit the subseriber' s Life liRe serYiee freff! tke
2
eligible teleeeff!ff!URieatieas earrier. The Retiee shall alse iRfeFFR the s1:1bserieer efthe
3
a-¥ailability, pursuaflt te SeetieR ~64 .I Q5, F.S., ef aiseeuRtea resiaeRtial basis leeal
4
teleeeff!ff!I:IRieatieRs serYiee.
5
( 15) If the eligible telecommunications carrier generates customer bills. the eligible
6
telecommunications carrier must also place an insert in the subscriber's bill or a message on
7
the subscriber's bill at least once each calendar year advising subscribers of the availability of
8
Lifeline to those who qualify for the assistance. If a SHbseriber' s Life liRe ser>t'iee is terff!iAatea
9
aRe! the sueseriber subsequeRtl)' f!FeSeRts flFBef ef Lifeliae eligibility, the eligible
10
teleeeff!ff!uRieatieRs earrier shall reiRstate tke subserieer' s LifeliRe sep,·iee as seeR as
II
praetieable, autRe later thEIR 8Q a~·s fellewiag reeeif)t efpreef ef eligibility. lrrespeetiYe ef
12
the aate eR whiek tl'le eligible teleeemmi:IRieatieRs earrier reiRstates the subseriber's bifeliRe
13
SePo'i6t:l. tht:l SblbSeriber's bill shall Be ereaitea fer bifeliRe Sen•iee 6:9 efthe aate the eligiBle
14
teleeemmuRieatieRs ea:rrier reeei·;ea the preef ef eeRtiR~:~ea bifeliRe eligieility.
15
(16) Each eligible telecommunications carrier shall maintain accurate records in accordance
1 W •• •o ~M ~
M
~~ ··· M oo
o
HM
-•>• -: "
M o• • - •
-- - - -~
16
withtherecordkeepingreguireiDents iderttified·in47C.F.R.. §. ·54.4J7.·· detailing haw-the
17
aeRsamer El~m~J\strated his er li~r eligibility·fu~ atleast.3 ·ttears, .aBEl fer asleRg as the
18
siibsetl~~r reeeiY~~ Life) ine~ssistlitl·~e fr~~ th~'efigi~le telee0.m~~aieati~~S. ~li!Tfer.
19
eligible tsleeeff!ff!URieatieas earriers shallpi'Ewiae eurreat bifeliRe sep,•iee eeff!JlaRY
20
iRfeFFRatieR te the Uai·,.ersal 8en·iee AelmiRistrative Cempaay at 'Nww.lifeliaesuppert.erg sa
21
that the iRfeFFRatieR ea:R be pasted eR the URhersal Ser>t'iee AaffliRistrati•o'e Ceff!fJaR)'' s
22
eeAsllmer •Nebsite.
23
( 17) eligible teleeeff!ff!UAieatieas earriers ff!ust a:avertise the El'lailabili~· ef Lifeliae sep,·iee te
24
these whe ff!&)' be eligible fer the sePo'iee. At a miRimum, if the eligible teleeemff!uRieatieRs
25
eaFFier publishes a tlireete~·. tl'le eligible teleeeff!ff!URieatieRs earrier ff!Ust iReluae iR tke iRaen·
:~ : '
:- :
..
; ~ • : :..:.>i
All
CODING: Words underlined are additions; words in struek threugh type are deletions from
existing law.
- 10-
/
.A Foe.....,.., Highlight
NOTICE OF DEVELOPMENT OF RULEMAKING
UN DOCKETED
PAGE II
eHfle-direetor)
li
notice efthe availtibilit) of Lifeline ser\ ice. lftfle eligible
c~c~stomer
bills, tfle eligieli:!
tl:!leeomm~c~AieatioA~;
carrier
2
telecommuAicatioAs carrier geAerates
3
m~c~st
4
once each caleAdar year advising subscribers of the availabilit)' of Lifeline
5
(I 8) Eligible telecomm~c~AieatieAs earriers may Aet charge a ser•ice deposit in erder to iAitiate
6
Lifeline service iftfle subscriber voluAtarily elects toll blocldng or toll ceAtrol. If the
7
sub:;eriber elecb not to ploce toll blocking or toll control on the line, an eligible
8
telecommunictltions carrier may charge a service de)'losit.
9
( 19) Eligible telecommunicatiens carriers may not charge Lifeline sub:;cribers a monthly
also place an insert iA tfle
s~c~bscriber's
bill or a message OR the
s~c~bscriber'~;
bill at least
~;erv-i€eo-
I0
nurnb~r
II
(20) Eligible telecommunications carriers offering Link Up and Lifeline service must submit
12
quarterly reports to the Commissien no later than 3 0 days following the ending of each quarter
13
as fullows: First Quarter (January I tllrougll Marcil 31 ): Second Quarter (AJ3ril I tllrough JuAe
14
30): Third Quarter (July I through Se13tember 30): Fourth Quarter (October I threugh
15
December 31 ). The quarterly report:; ;;hall iHelude the fullowiHg data:
16
(a) Tht:: number ofLifelint::
17
d~ring
18
(b) The number of subscrib~rs who received Link Up fur each month during the quarter:
19
(e) The number of new Lifeline subscrib!lrs adEicd each month
20
(d) The number oftrafl:;itional Lifeline subscribers who received discouAted service for each
21
moAth during the quarter; and
22
(e) The number of residential access lines witll bifeliAe service that were resold te other
23
carriers each month during the quarter.
24
Rulemaking Authori(v 121J 80(13)(d), 35() 127(2), 3610252. 364/0Ql(-3-}(j) FS. Law
25
J30rtability charge .
:;ub~;criheE;,
excluding
re~;old
Lifeline sub~;crihers, for each month
tile qui:!rlt!r:
lmp lemen red 364 .1J252, 36././ (), 36./ 105, 364.183(1 J FS
d~ring
the quarter;
Histor1~New
1-2-07, Amended 12-6-
COD ING : Words underlined are additions: words in struck through type are deletions from
existing law.
- II -
NOTICE OF DEVELOPMENT OF RULEMAKING
UN DOCKETED
PAGE12
07, 6-23- JO..__ __
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
CODING: Words underlined are additions; words in stn1ek tkro1:1gh type are deletions from
existing law.
- 12-
NOTICE OF DEVELOPMENT OF RULEMAK!NG
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PAGE 13
25-4.113 Refusal or Discontinuance of Service by Company.
reft~se
t~nOOr-tfte
2
( l) As aJ3J3licaale. th;: OOffiJ3any ffiay
3
fullowing conditions provided that.
4
and allo·,\ed a reasonaale time to comply with any mle or remedy any deficiency:
5
(a) f'Ar non COffiJ3Iiance with or ;·iolacion of any state or municipal law. ordinaAce, or
6
reg~:~latioA
7
~the t~se
8
the a13J3Iication.
9
(e) For fail1:1re or refusal to j'lro\ ide the COffipaAy with a deposit to insure payffieAt of a ill:; in
t~nless
or diseontinw! telephone service
otherwise stated, the wstoffier shall ae giYen notice
pertaiAing to teleJ3hOAe service.
of telephone service fur an) other J3roperty or pufJ3ose than thac descriaed in
10
accordance with the company's regulatioAs.
11
(d) for neglect or
12
inspection and ffiainteAance of eqt~ij'lmeRt owned ay the COmJ3any.
13
(e) For nOIH.:Oil'lpliance 'n'itl1 or • iolation of the Cornmi.;sioA's
14
rules and regulations on tile with the Comffiission. J3Fovided 5 worl;ing days' written notice is
15
given befure termination.
16
ffr-For nonJ3aymeAt of bills fur teh!J3hone service, including the
17
system surcharge referred to in subsectioA 25 4.160(3), f.A.C., J3rovided that S\:!SfleAsioA or
18
terffiiAatioA of service shall ROt be made withotit 5 working da) s' written notice to the
19
custoffier. eKcej'lt in eJHreme cases. The vaitten notice shall be
20
regular nloAthly bill for sen ice. A coffij'lany shall net. however,
21
tor nonpayment of a di!lhoAored cht:)ck !;en·ice charge iffiposed by the cOffiJ3any, nor
22
di!;Gontinuc a cU!;tomt:r'!; bill-Jline local sen·icc if' the charge:;.
23
~a!
24
relay service are 13aid.
25
flOnpll)'ffieAt of the current !Jill on a day the company' s eusiness office is closed or on a day
ref~:~ sal
to pro\ ide reasoAaale access to the company for the purpose of
reg~:~latioAs
or the comf!any's
telecommt~nications
~1SJ3arale
reft~se
tala~s.
access
and a13ar1 froffi the
or discontint~e sen· ice
and fee;; aJ3plicable to dial
u;;age. dual tone multifrequency dialing, emergency services st~ch as "'911,'' and
~Jo
com13any shall discontinue !>en· ice to any
ct~sto mer
fur the initial
CODING : Words underlined are additions; words in struck through type are deletions from
existing law.
- I3 -
NOTICE OF DEVELOPMENT OF RULEMAKING
UN DOCKETED
PAGE14
flFeeeeiftg a say tRe Bl:ISiRess effiee is elesee.
2
(g) Fer fl\1Ffl8Ses effl~hs (e) ana (f), "werkiRg say" meaRs aRy d~· 8R whieh the
3
eemflaR~·'s
4
(1:1) Withe1:1t Retiee iR the e¥eRt efe1:1Ste1Her 1:1se efeE)l:lif!IHI.!ftt iR s1:1eh maRRer as te ad¥ersely
5
affeet the 691HflaRY's eE)I!ifl!HeRt er the ee!HflaRy's serviee te ethers.
6
(i) \VitheHt Retiee iR the e\'eRt ef h1t2arEie1:1s eeRditieRs er tamfleriflg with the eE)Hip!Heflt
7
fumished and 8'Nfled e~· the ee!Hpany.
8
G) Withe1:1t Aetiee ifl the e\•eftt efl:lfla\ltherized er fra1:1d1:1leftt 1:1se efserviee. Wheftever sePt•iee
9
is diseefltiRI:IeEI fer fra~~dt~leflt 1:1se efsep,•iee, tl:le eempany may, eefere resteriflg ser¥iee,
eHsiftess effiee is Bfll.!ft and tRe U.S. Mail is delivered.
e~:~ste~Her te
I0
reEjl:lire tl:le
II
AeeeSS&I)' te elimiRate illegal1:1se aad te p~· aR ame~:~At reaseftaely estimated as the less ifl
12
re•f'efll:les res1:1ltiflg frem s1:1eh
13
(2) IR ease ef ref11sal te establish sep,•iee, er wheRe¥er sePt•iee is diseeRtiRI:Ied, the eempaR)'
14
shall
15
diS69RtiRI:IaA6e.
16
(3) Ser¥iee shall be iaitiated er restered whea the ea1:1se fer refusal er diseeatiRI:IaRee has beeR
17
satisfaeterily adj1:1sted.
18
(4) The fellewiflg skall Het eeastit1:1te s1:1fiieieRt ea1:1se fer refusal er diseeHtiHHanee ef serviee
19
te aa apfllieant er e1:1stemer:
20
(a) DelifiEj\lefley ifl fl&)'meflt fer sep,•iee 8;,· a J9Fe'lie~:~s eeel:lpaRt ef the premises, l:lflless tRe
21
e1:1rreftt appliellRt er oostemer eee1:1J9ied the !"remises at the time the delifiE)I:IeRey eee~:~rred and
22
the f1Feviel:ls e~:~ste~Her eefltifllles te
23
eeaefit fre!H
24
(e) DeliREjii8R6)' iA pay!HeRt fer sen•iee by a flFeseRt eeei!J!aRt whe was EieliHEjl!eRt at aHether
25
address aRd s~:~eseEjl!efltlyjeiRed the he~!seheld efthe el!ste~Her ia geed standiRg.
Reti~·
make, at his B'Nfl eKpeRse, all ehaRges iR faeilities er eEjl:lipFReftt
fra~~d1:1leflt
1:1se.
the apfllieaRt er e~:~ste!Her ia writiflg efthe reasea fer s1:1eh refusaler
S~i6h
eeel:lfl~'
the J!Femises and s11ek J!Fe\'iells e~:~stemer skall
Aew SefViee.
CODING: Words underlined are additions; words in str11ek threugh type are deletions from
existing law.
- 14-
NOTICE OF DEVELOPMENT OF RULEMAKING
UN DOCKETED
PACiE 15
(c) Del intjuency in payment fur separate telephone ser• ice e f anetfler customer in the same
2
residence.
3
(d) Failure to pay fer eusiness sen·ice at a different location and a different telephene number
4
shall net constitute sufficient cause fer refusal of residence service or vice versa.
5
(e) Fail~o~re te pay fer a serYice rendered by the csmflany 'Nhich is net regulated by the
6
Cemmissien.
7
(f) Failure to pay the bill ofanether customer as guarantor thereof.
8
(g) Failure to pa)' a dishonored eheck sen· ice charge imposed by the co~
'.!
(5) When service has been
di!;contin~o~e d
fer proper cau;;e. the company may charge a
defray the cost of re~;toring sen· ice. prm•ided such charge is set out in its
I0
reasonable fee
II
appro ved tariff on tile v.ith the Commission.
12
Rule making Authority 350. J 2 7, 427. 704(8) FS Law 1mplemented 364.03, 364. 19, 364 604,
13
42 7.704 FS History- Revised 12-1-68, Amended 3-31 - 76. 10-25-84. / 0-30-86, / -1-91.9-/6-
14
92, 1-7-93. 1-25-95. 7-5-00'-'.R'-"e""p""e""a,_,le"'d'------
10
IS
16
17
18
19
20
21
22
23
24
25
CODING : Vv'ords underlim:d are addit io ns: words in 5fruck tflro ugh type are delet io ns fro m
existin g Jaw.
- 15 -
NOTICE OF DEVELOPMENT OF RULEMAKING
UN DOCKETED
PAGE 16
Application for Lifeline Assi stance
Billing name-- - -- -- -- - -- - - - - -- - - - - - -- - - Service Address - -- - - - , - - -- --:--:----,-- - - - - - - -- - - - City
State
Zip Code _ _ _ _ _ _ _ _ _ _ _ _ __
Last Four Digits of Social Security Number
Date of Birth _ _ __
Billing Address (i f different from Service Address) - - -- -- - - -- - - City
State
Z ip Code
Telephone umber L_)
(NOTE: If you do not currently have local phone service,
please contact a local phone provider in your area to establish service.)
Applicants who presently parti cipate in the Med icaid, Supplemental Nutrition Assistance Program
(SNAP )/Food Stamps, or Temporary Cash Assistance (TCA) programs can com plete an on-line electronic
Lifeline application (available on the PSC Web site).
Is the
res id entie~l
address listed on this appl ication
permanent
tempo rary? (Check one.)
Li feline is a federal benefit. Willfully making false statements to obtain the benefit can result in fines .
imprisonment. dt:-enrollmt:nt or being barrt:d from the program.
Only one Lifeline benefit is avai lable per household . A household is defined , for purposes of Lifelint:
program, as any individual or group of individuals who li ve together at the same address and share
income and expenses.
A household is not permitted to receive Lifeline benefits from multiple providers.
Violation of the one-per-household limitation constitutes a violation of the Lifeline rules and will
result in the subscriber's de-enrollment from the program.
Lifeline is a non-transferable benefit and th e subscri ber may not trans fer his or her benefit to any other
person.
I hereby certify that I participate in the foll owing assistance program(s) : (Check all that apply)
Tempo rary Cas h Assistance
Supplemental Nutrition Assistance Program (SNAP)/Food Stamps
Medicaid
Low-Income Home Energy Assistance Program (LIHEAP)
Supplemental Social Security (SSI)
Federal Public Housing Assistance (Secti on 8)
National School Lunch Program (NSLP) - Free lunch
Bureau o f Indian Affairs Program (Tribal Temporary Assistance for Needy Families. Head
Start Subsidy. NSLP) - Tribal Land Residents Only
(OVER)
NOTICE OF DEVELOPMENT OF RULEMAKING
UNDOCKETED
PAGE17
I certifY and agree to the following:
I will notify my Lifeline provider within 30 days if I no longer participate in a quali fying DCF assistance
program, if I receive more than one Lifeline bene1it, or if another member of my household is receiving a
Lifeline benefit:
lfl move to a new address, I will provide that new address to my lifeline provider wi thin 30 days:
II' I fll"lll id.:d u temrorm·) re.;identiul nddre.;,; inthi:; ttprlit:mion. I will be required to 1crit) my tempoFtlry
r~.;idcmial uddr~.;.; ever) 90 dny.; with fll)' Lifeline proYide~. ,
My household will receive only one Lifeline benefit and. to the best of my knowl edge, my household is
not already receiving a Lifeline benefit;
The information contained in this application is true and correct to the best of my knowledge:
- --- --·-----
.
· Comment [AT&Tl]: T he FCC rule requinng
verification o f1emporary addresses every 90 days
never took effect because the Oflice of Management
r and Budgel rejected the nile (47 CFR §
I 5441 0(d)(3)(v). so thiS should be deleted here to
l;~~:t" ::~~~~l111e ~~:v1d:~'.~:~o~~ t~e-~e-~~~·~
j
min-or the federal rules, and to refrain from imposing
_
I acknowledge that providing false or fraudulent information to receive Lifeline benefits is punishable by
law; and,
I acknowledge that I may be required by my Lifeline provider to recertify my continued eligibility for
Lifeline at any time, and my failure to re-certify as to my continued eligibility will result in deenrollment
and the termination of my Lifeline benefits.
or
I understand that my name, address. date
birth. l:.Jst tour digits ;11' mv Social Sc~:uri t\ umber or Tribal
ldcntitication Number. telephone number. and address and other in1i:mnation may be provided to the
Universal Service Administrative Company (USAC) (the administrator of the program) and/or its agents
for purpose of verifying that my household does not receive more than o ne Lifeline Jbenefit.
r Comment [AT&T2]: The FCC rule 47 C FR §
54.404(b)(6} requires ETCs to transmit the fOllowing
mformation to NLAD:
I agree to allow exchange of any necessary informat ion between the lo cal telephone company, the
appropriate federal or state agency. or fund administrator, to verify my eligibility to participate in the
Lifeline discount program. I give thi s permission on the condition that the information in this torm and
any information about my participation in the above public ass istance program provided by officials he
maintained as confidential customer account information.
(6) Eligible telecommunications carriers must
transmit to the Database in a format prescribed by
I
C ustomer-'s signature
Date
Customers of AT&T Florida, CenturyLink, or Yerizon who are at o r below l 50% of the federal poverty
income guidelines. hut are not currently receiving benefits from one of the listed programs. do qual it)' for
Lifeline serv ice. Those customers may demonstrate thei r elig ibility for Lifeline service to the Florida
Oftice of Public Coun sel. Please contact the Florida Office of Public C ounsel at 1-800-540-7039.
Customers of other telephone companies who are at or below 150% of the federal poverty income
g uidelines. but are not currentl y receiving bene fits fi·om one of the listed programs, should contact their
telephone co mpa ny to see if their telephone company is voluntaril y enrolling Lifeline applicants through
the income elig ibility test of I 50% or less of the federal poverty income guide lines.
the Admimstrator each new and existing L1feline
subscribers fiJII name; full residential address; date
of birth and lhe last four digits of the subscriber's
Socia! Security number or Tribal Identification
number, if the subscriber is a member of a Tribal
nation and does not have a Socml Security number,
the telephone number associ ated with the Lifeline
serv1ce; the date on which the Lifeline service was
mitiated; the date on which the Lifeline service was
termmated. if it has been terminated; the amount of
support being sought for that subscriber; and the
means through which the subscriber quallf1ed tOr
Lifeline.
So the purpose of the proposed ed its are to include
other data points ETCs are required to transmit to
NLAD to ensure that ETCs have consumers'
permissilln to transmit the required information
NOTICE OF DEVELOPMENT OF RULEMAKING
UNDOCKETED
PAGE 18
Af'f'lieftflts whe f'FeseAll}' f'ttl'ttetj'~He iR U\e MeEiieaiEI Stif'f'lemeAtal 1'lwitieA Assistftflee PI'Elgfftffi
(S}!AP)/Feed Stamps, er Temj'6FfH1' Cash Assistftflee (TCA) pregfQHIS eaR eemplete ftfl eA liRe eleetreRie
Lifeline apJ=llie~Hien (available en U\e PSC Web site).
PSCIRAHTEL 157 (REV 6/12)
Rule 25-4.0665, F.A.C
NOTICE OF DEVELOPMENT OF RULEMAKING
UNDOCKETED
PAGE19
I
I
-
_, Bnrifln PnJttir. Sr.mr.e r.ommi'lSion
_
_
I
Lifeline Florida On-line
r.
Application for Recipients of
r
Medicaid, Supplemental
Nutrition Assistance Program r
· {SNAP)/Food Stamps, or
Temporary Cash Assistance
{TCA)
I
English
Espanol
Creole
\Secured !
!
byJJ
l~.~~~
..
' 201 2-(8 - 21
'
~
CERT!f!CAJES
Section 364.107(1), Florida Statutes provides that personal identifying information concerning a
participant in a telecommunications carrier's Lifeline Assistance Plan held by the Public Service
Commission is confidential.
·
Lifeline is a federal benefit. Willfully making false statements to obtain the benefit can result in fines,
imprisonment, de-enrollment or being barred from the program.
Only one Lifeline service is available per household. A household is defined, for purposes of the Lifeline
program, as any individual or group of individuals who live together at the same address and share income
and expenses.
A household is not permitted to receive Lifeline benefits from multiple providers._Violation of the one-perhousehold limitation constitutes a violation of the Lifeline rules and will result in the subscriber's deenrollment from the program. Lifeline is a non-transferable benefit and the subscriber may not transfer his or
her benefit to any other person.
l
Customers of AT&T Florida, Centurylink, or Verizon who are at or below 150% of the federal poverty income
guidelines, but are not currently receiving benefits from one of the listed programs, do qualify for Lifeline
service. Those customers may demonstrate their eligibility for lifeline service to the Florida Office of Public
~. Please contact the Florida Office of Public Counsel at 1-800-540-7039. Customers of other telephone
companies who are at or below 150% of the federal poverty income guidelines, but are not currently
receiving benefits from one of the listed programs, should contact their telephone company to see if their
telephone company is voluntarily enrolling lifeline applicants through the income eligibility test of 150% or
---------------------~------···--·---------------------------------------------..----···--·--------··----------.-.---------·-··----·········
----------·-······-····-·--·-------·-·····
NOTICE OF DEVELOPMENT OF RULEMAKING
UNDOCKETED
PAGE 20
less of the federal poverty income guidelines.
Applicants wishing to qualify for Lifeline using Supplemental Security Income (SSI), Federal Public Housing
Assistance (Section B), Low-Income Home Energy Assistance Program (UHEAP), National School Lunch Free
Lunch Program, or Bureau of Indian Affairs Programs (Tribal Temporary Assistance for Needy Families, Head
Start Subsidy, NSLP) can complete a hard-copy Lifeline application (available on the PSC Web site), and
submit it to their telephone provider along with verification that they are currently participating in one of
these programs.
Ir··-··········-·-··--·-··--·-----·--ij
J*Last Name
Contact Information
1l
r···- ··· · · · · · · · · · · · · ·····- --------·· · 11
.
.............. .. .......... .................
~--
*First
1
Name
................ ................ .......................- ....·-··-·--....·--··-····· ·-················-···-·---·--··-···--··············-...········-..-·..······· ......
~---·-·
___
*Address Line 1
'
J
r·-,;ctd-;es~ une 2
--
····-------·-·--------~--~-·
--- --
,
--·-''""
····-
*State
jl
l*ci:V
I
!;residential address
ed on this
li" Permanent
!cation is:
r
Tem~ry
I
IIr
FL
::JI*Zip Code;)
-·
Check if different Billing address
1'- -------·-··-··- ------------·-·------·-·· ---·--·----·--
~~-!lj
·············-·---···-·-------·-·-·-"""'''""'"''"----··-··---- --··---··-···--..············-..······-·····--
!
I
···········~-¥·---·
OB/2112012
08121/2012
*
---·--·-------
The last four digits of your Social Security Number are required to
complete this application. If you do not wish to provide this
information here, please apply for Lifeline directly through your
Service Provider.
I
J
..------··.-.::...:::;.::·::::::.:·:·::::::·-.:-::.7.":;.:7::::::=::::::::::.:-.::.:·::.;.::::-·.::.::-.::=::::-::.::::;:::::::::::::::.=:==:·::::::··--···- - -···:.-::.-::.":.:::::::·::::::=:::.:::::=:::::.--::-··--:·.:-::.::·.:-::.7.7.::-::.::-:::.:::7=:.:7.:-:::.:-::::..
····----·-~·
Service Provider
I
soeiai·r-·----·-
·······················-·····~
I
* Date of Birth (mm/dd/vm) I
*Telephone(######-####)
* - i.asi:4Cii"gits of
!Security Number
· ·-······----~-·
Date (mm/dd/yyyy)
Select Pro-..der
I hereby certify that I participate in the following
public assistance program(s):
I
I
Medicaid . ·..
Supp[ementai .Nutrition Assistance Program
(SNAP)/Food Stamps .
I
Tem~rary cash Assistance (TCA)
I certify, that:
I will notify my Lifeline provider within 30 days if I no longer participate in a qualifying DCF
assistance program, if I receive more than one Lifeline benefit, or if another member of my
household is receiving a Lifeline benefit;
If I move to a new address, I will provide that new address to my Lifeline provider within 30
days;
NOTICE OF DEVELOPMENT OF RULEMAKJNG
UNDOCKETED
PAGE 21
llf I pFe'lridell -a tempeFafV FesideFttial aiiEIFess ifl this applieatieFt, I will .be FequiFeEI te 'leFify my
l::::~:::~;i:;I~::~~::,::~Y:ne:L::I:::e::::a:::f:~i:ep~:::do:F~~ ·~~~:;~~~~:-:;··--
........ .
household is not already receiving a Lifeline service;
The information contained in this application is true and correct to the best of my knowledge;
Comment [AT&.T3]: The FCC rule requiring
verification of temporary addresses every .90 da)'l
never took effect because the Office of Management
and Budget rejected the rule (47 CFR §
S4.41 O(d)(3Xv), so this should be deleted here to
mirror the federal rules, and to refrain from imposfng
a burden on Lifeline provid.,. beyond the federal
rules.
I acknowledge that providing false or fraudulent information to receive Lifeline benefits is
punishable by law; and,
I acknowledge that I may be required by my Lifeline provider to
re~rtify
my continued
Ieligibility for Lifeline at any time, and my failure to re-certify as to my continued eligibility will
!result in deenrollment and the termination of my Lifeline benefits.
I
II
understand that my name, address. date of birth. last four digits of my Social Securitv Number
lor Tribal Identification Number. telephone number, and aEIEIFess other information! may be
provided to the Universal Service Administrative Company (USAC) (the administrator of the
program) and/or its agents for the purpose of verifying that my household does not receive
lmore than one Lifeline benefit.
!
I agree to allow exchange of any necessary information between the local telephone company,
the appropriate federal or state agency, or fund administrator, to verify my eligibility to
participate in the Lifeline discount program. I give this permission on the condition that the
information in this form and any Information about my participation in the above public
assistance programs provided by officials be maintained as confidential customer account
information.
I agree to these terms and conditions:
r
Yes
ro No
Rule 25-4.0665, F.A.C.
Form PSC/RAD 158 (REV 06/10)
•• --- Comment.(AT&.T4]: Same explanation as
Commcnt·21o insure oonsillonoy with tho FCC's
rules.

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