portrait 308_824 pocket guide
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Portrait 308/824
Pocket Guide
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Pocket Guide
1.1 (308) / 2.1D (824)
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This manual has been developed by Nitsuko America. It
is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or
suggestions for improving this manual would be appreciated. Forward your remarks to:
Nitsuko America, Telecom Division
4 Forest Parkway
Shelton, CT 06484
Attention: Manager, Technical Publications
Nothing contained in this manual shall be deemed to be,
and this manual does not constitute, a warranty of, or
representation with respect to, any of the equipment covered. This manual is subject to change without notice
and Nitsuko America has no obligation to provide any
updates or corrections to this manual. Further, Nitsuko
America also reserves the right, without prior notice, to
make changes in equipment design or components as it
deems appropriate. No representation is made that this
manual is complete or accurate in all respects and
Nitsuko America shall not be liable for any errors or omissions. In no event shall Nitsuko America be liable for any
incidental or consequential damages in connection with
the use of this manual. This document contains proprietary information that is protected by copyright. All rights
are reserved. No part of this document may be photocopied or reproduced without prior written consent of
Nitsuko America.
©1999 by Nitsuko America. All Rights Reserved.
Printed in U.S.A.
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Page 1
Table of Contents
In this section . . . . . . . . . . . . . . . . . . . . . . . Page
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Using The Feature Section . . . . . . . . . . . . . . . . . . . . .7
Using The Program Section . . . . . . . . . . . . . . . . . . . .7
Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Programming a Newly Installed System . . . . . . . . . . .8
System Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
System Reinitialization . . . . . . . . . . . . . . . . . . . . . . .9
Connecting a Single Line Phone . . . . . . . . . . . . . . . .9
Entering System Programming . . . . . . . . . . . . . . . . . .9
Exiting Programming . . . . . . . . . . . . . . . . . . . . . . . .10
Installation Layout . . . . . . . . . . . . . . . . . . . . . . . . . .11
Portrait 824 KSU Layout . . . . . . . . . . . . . . . . . . . . .12
Portrait 308 KSU Layout . . . . . . . . . . . . . . . . . . . . .14
Keyset LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
DSS Console LEDs . . . . . . . . . . . . . . . . . . . . . . . . .16
Your Multibutton Phone . . . . . . . . . . . . . . . . . . . . . .17
System Number Plan . . . . . . . . . . . . . . . . . . . . . . . .18
Features:
Account Code Capability . . . . . . . . . . . . . . . . . . . . .23
Alarm Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Alphanumeric Display . . . . . . . . . . . . . . . . . . . . . . .25
Background Music . . . . . . . . . . . . . . . . . . . . . . . . . .29
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
- Executive Call Forwarding . . . . . . . . . . . . . . . .30
Call Parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Call Waiting (Camp-On) . . . . . . . . . . . . . . . . . . . . .36
Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
C.O. Calls, Answering . . . . . . . . . . . . . . . . . . . . . . .45
- Flexible Line Appearance . . . . . . . . . . . . . . . . .45
C.O. Calls, Placing . . . . . . . . . . . . . . . . . . . . . . . . . .48
- Outgoing Line Access . . . . . . . . . . . . . . . . . . .48
- Line Queuing . . . . . . . . . . . . . . . . . . . . . . . . . .48
- Automatic Line Access . . . . . . . . . . . . . . . . . . .48
- Single Step Access . . . . . . . . . . . . . . . . . . . . . .48
- Preselect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
- Dial Plan for Single Line Phones . . . . . . . . . . .49
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Confirmation Tone . . . . . . . . . . . . . . . . . . . . . . . . . .55
1
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In this section . . . . . . . . . . . . . . . . . . . . . . . Page
DP and DTMF Compatibility . . . . . . . . . . . . . . . . . .56
Department Step Calling . . . . . . . . . . . . . . . . . . . . . .57
Dial Block (see Toll Restriction) . . . . . . . . . . . . . . .153
Direct Inward System Access . . . . . . . . . . . . . . . . . .59
- Call Forwarding a DISA Line . . . . . . . . . . . . . .59
Direct Station Selection, DSS . . . . . . . . . . . . . . . . . .65
Direct Station Selection, Extension . . . . . . . . . . . . . .66
Directed Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . .68
Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Door Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Executive Override . . . . . . . . . . . . . . . . . . . . . . . . . .76
External Alerting Devices . . . . . . . . . . . . . . . . . . . . .77
Fax Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Flexible Station Numbering . . . . . . . . . . . . . . . . . . .83
Handsfree (Speakerphone) and Monitor . . . . . . . . . .84
Headset Compatibility . . . . . . . . . . . . . . . . . . . . . . . .86
Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
- Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . .87
- Automatic Hold . . . . . . . . . . . . . . . . . . . . . . . . .87
- Recall Line Display . . . . . . . . . . . . . . . . . . . . . .87
Hotline - Dual Handsfree Hotline . . . . . . . . . . . . . . .90
Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
- Intercom Line Increase . . . . . . . . . . . . . . . . . . .92
Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . .95
Loop Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Meet-Me Conference . . . . . . . . . . . . . . . . . . . . . . . .99
Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Microphone Mute . . . . . . . . . . . . . . . . . . . . . . . . . .104
Music On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Name/Message Storing . . . . . . . . . . . . . . . . . . . . . .107
- Trunk Labeling . . . . . . . . . . . . . . . . . . . . . . . .107
- Station Name Storing . . . . . . . . . . . . . . . . . . .107
- System Speed Dial Name Storing . . . . . . . . . .107
Night Answer (Off-Hours Ringing) . . . . . . . . . . . . .110
Off-Hook Signaling . . . . . . . . . . . . . . . . . . . . . . . . .112
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
- Internal Page . . . . . . . . . . . . . . . . . . . . . . . . . .114
- External Page . . . . . . . . . . . . . . . . . . . . . . . . .114
PBX/Centrex Compatibility . . . . . . . . . . . . . . . . . . .117
Private Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . .120
Recall Line Display (see Hold) . . . . . . . . . . . . . . . . .87
Recalling Line Preference . . . . . . . . . . . . . . . . . . . .122
Reminder Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Repeat Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
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In this section . . . . . . . . . . . . . . . . . . . . . . . Page
Ringing Line Preference . . . . . . . . . . . . . . . . . . . . .126
Room Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
Save . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Selectable Display Messaging . . . . . . . . . . . . . . . . .129
- Broadcast Message at a Later Time . . . . . . . . .129
- Do Not Disturb / General Message . . . . . . . . . .129
- Message Waiting . . . . . . . . . . . . . . . . . . . . . . .129
- Camp-On . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130
- Reverse Message . . . . . . . . . . . . . . . . . . . . . . .130
SMDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134
Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
- System Speed Dial . . . . . . . . . . . . . . . . . . . . . .139
- Personal Speed Dial . . . . . . . . . . . . . . . . . . . . .139
Step Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
System Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
Tandem Calls (Trunking) . . . . . . . . . . . . . . . . . . . . .147
Tenant Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149
Time and Date Setting . . . . . . . . . . . . . . . . . . . . . . .151
Toll Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . .152
- Dial Block . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156
- Recall Line Display . . . . . . . . . . . . . . . . . . . . .156
Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158
Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . .163
Walking Class of Service . . . . . . . . . . . . . . . . . . . . .164
Warning Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165
Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167
Program 1 - Line Options (1) (LINE ASSIGNMENT1) . . . .167
Program 2 - Line Group Assignment (LINE GROUPS) . .167
Program 3 - Line Options (2) (LINE ASSIGNMENT2) . . . .168
Program 4 - Extension Options (1) (STN ASSIGNMENT1) 169
Program 5 - Unsupervised Conference Port
(UNSUP.CONF.PORT) . . . . . . . . . . . . . . . . . . . . . . . .170
Program 6 - Outgoing Line Access (OUTGOING CO
ACC.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170
Program 7 - Incoming Line Access/Audible
(INC.LINE ACC/AUD) . . . . . . . . . . . . . . . . . . . . . . . .171
Program 8 - Extension Options (2) (STN ASSIGNMENT2) 171
Program 9 - Executive Call Forward (EXEC.CALL FWD) 172
Program 10 - Dual Handsfree Hotline
(DUAL HF HOTLINE) . . . . . . . . . . . . . . . . . . . . . . . .173
Program 11 - Hunt Groups (HUNT GROUPS) . . . . . . . . .173
Program 12 - Door Chime Box (DOOR CHIME BOX) . . .173
Program 13 - Extension Options (3)
(STN ASSIGNMENT3) . . . . . . . . . . . . . . . . . . . . . . . .174
3
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In this section . . . . . . . . . . . . . . . . . . . . . . .Page
Program 14 - Flexible Station Numbering
(FLEX.STA.#ING) . . . . . . . . . . . . . . . . . . . . . . . . . .175
Program 15 - System Options (1) (SYS ASSIGNMENT1) .175
Program 16 - System Options (2) (SYS ASSIGNMENT2) .176
Program 17 - System Options (3) (SYS ASSIGNMENT3) .177
Program 18 - System Options (4) (SYS ASSIGNMENT4) .178
Program 19 - System Options (5) (SYS ASSIGNMENT5) .178
Program 20 - System Options (6) (SYS ASSIGNMENT6) . .179
Program 21 - Exclusive Hold Timers
(EXC.HOLD TIMERS) . . . . . . . . . . . . . . . . . . . . . . . .180
Program 22 - System Hold Timers (SYS.HOLD TIMERS) .180
Program 23 - Unscreened Transfer Recall
(UNANN.XFER TIMER) . . . . . . . . . . . . . . . . . . . . . . .181
Program 24 - Screened Transfer Recall
(ANN’D XFER TIMER) . . . . . . . . . . . . . . . . . . . . . . .181
Program 25 - Call Duration Timer (CALL DUR. START) .182
Program 26 - Flash Timer (FLASH TIMER) . . . . . . . . . .182
Program 27 - SMDR Timer (SMDR TIMERS) . . . . . . . . .183
Program 28 - Call Forward Transfer Timer
(DELAY RING TIMER) . . . . . . . . . . . . . . . . . . . . . . .183
Program 29 - Attendant Reverting (ATT.REVERT TIMER) .183
Program 30 - Voice Message Timer (ANN.TIMERS) . . .184
Program 31 - Line to Line Cut-Off Timer
(LN.TO LN.TIMERS) . . . . . . . . . . . . . . . . . . . . . . . . .184
Program 32 - DTMF Receiver Release Timer
(PB REC.REL.TIMER) . . . . . . . . . . . . . . . . . . . . . . . .185
Program 33 - LND/Repeat Dial Timer
(LINE DROP TIMER) . . . . . . . . . . . . . . . . . . . . . . . .185
Program 34 - Repeat Dial (REP.DIAL TIMERS) . . . . . . . .186
Program 35 - Class of Service (CLASS OF SERVICE) . . .186
Program 36 - Permitted Codes (PERMITTED CODES) . . .187
Program 37 - Allowed Number, Dialed Digits
(DIGIT LIMIT COS3) . . . . . . . . . . . . . . . . . . . . . . . .188
Program 38 - PBX/Centrex Access Codes
(PBX ACCESS CODES) . . . . . . . . . . . . . . . . . . . . . . .188
Program 39 - Common Unrestricted Codes
(COMM.UNRESTRICT) . . . . . . . . . . . . . . . . . . . . . . .188
Program 40 - COS 1, Restricted Codes
(RESTR. CODES B) . . . . . . . . . . . . . . . . . . . . . . . . .189
Program 41 - COS 2 + 3, Restricted Codes
(RESTR. CODES D2) . . . . . . . . . . . . . . . . . . . . . . . . .189
Program 42 - Walking COS Security Code
(UNREST.SEC.CODES) . . . . . . . . . . . . . . . . . . . . . . .190
Program 43 - COS Assignment, Security Code
(UNREST.CLASS) . . . . . . . . . . . . . . . . . . . . . . . . . . .190
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In this section . . . . . . . . . . . . . . . . . . . . . . . Page
Program 44 - External Alarm Sensor
(ALARM SENSOR) . . . . . . . . . . . . . . . . . . . . . . . . .190
Program 45 - Intercom Link Increase
(ICM LINK INCR.) . . . . . . . . . . . . . . . . . . . . . . . . .191
Program 46 - DISA Security Codes (DISA SEC.CODES) .191
Program 47 - DISA Security Code Ext.
(DISA SEC.CODE ST) . . . . . . . . . . . . . . . . . . . . . . . .192
Program 48 - DISA Class of Service (DISA COS) . . . .192
Program 49 - External Zone BGM/Alarm
(EXT.ZONE BGM/ALM) . . . . . . . . . . . . . . . . . . . . . .192
Program 50 - External Zone Line Audible
(EXT.ZONE LN/AUD) . . . . . . . . . . . . . . . . . . . . . . .193
Program 51 - Attendant Extension for DISA
(A.A. DIVERT STA.) . . . . . . . . . . . . . . . . . . . . . . . .193
Program 52 - Tenant Options (TENANT OPTION) . . . . . .194
Program 53 - Tenant Speed Dial (TENANT ABBR.DIAL) .194
Program 54 - Tenant Attendant (TENANT ATT.ASSIG) . . .194
Program 55 - Park Key Assignment
(PARK HD LN.ASSIG) . . . . . . . . . . . . . . . . . . . . . . .195
Program 56 - Relay Assignment (RELAY ASSIGN) . . . .195
Program 57 - SMDR Options (1)
(SMDR ASSIGNMENT1) . . . . . . . . . . . . . . . . . . . . . .195
Program 58 - SMDR Options (2)
(SMDR ASSIGNMENT2) . . . . . . . . . . . . . . . . . . . . . .196
Program 59 - SMDR Printout Digit
(SMDR PRINT DIGIT) . . . . . . . . . . . . . . . . . . . . . . .197
Program 60 - Loop Disconnect Detection Timer
(LOOP DISCONNECT) . . . . . . . . . . . . . . . . . . . . . . .197
Program 61 - Extension Options (4)
(STN ASSIGNMENT4) . . . . . . . . . . . . . . . . . . . . . . .197
Program 64 - System Options (7) (SYS ASSIGNMENT7) .198
Program 65 - Voice Mail Port (VOICE MAIL PORT) . . . .199
Program 66 - DISA Timers (DISA TIMERS) . . . . . . . . .199
Program 67 - Fax Assignment (1) (FAX ASSIGNMENT1) .200
Program 68 - Fax Assignment (2) (FAX ASSIGNMENT2) .201
Program 69 - Fax Assignment (3) (FAX ASSIGNMENT3) .201
Program 74 - Caller ID Timers (CALLER-ID TIMERS) . .202
Program 75 - Extension Options (5)
(STN ASSIGNMENT5) . . . . . . . . . . . . . . . . . . . . . . .203
Program 77 - Extension Options (6)
(STN ASSIGNMENT6) . . . . . . . . . . . . . . . . . . . . . . .204
Program 78 - System Options (8)
(SYS ASSIGNMENT8) . . . . . . . . . . . . . . . . . . . . . . .204
Program 86 - Line Options (3) (LINE ASSIGNMENT3) . .205
Program 87 - Hold Disable Timer
(HD DISABLE TIMER) . . . . . . . . . . . . . . . . . . . . . . .205
5
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In this section . . .
Page
Program 88 - Door Relay Timer (DOOR RELAY TIMER) .206
Program 89 - CO Dial Tone Delay Timer
(DIAL WAIT TIMER) . . . . . . . . . . . . . . . . . . . . . . . .206
Program 90 - Error Check (ERROR) . . . . . . . . . . . . . .207
Program 91 - Function Key Initialization
(F-KEY INITIALIZE) . . . . . . . . . . . . . . . . . . . . . . . .208
Program 92 - Program Entry Password
(SYS.PRG.PASSWORD) . . . . . . . . . . . . . . . . . . . . . .208
Program 93 - Sub-CPU Version (SUB CPU VERSION) . .208
Program 94 - Clear Caller ID Table
(CLEAR I.D. TABLE) . . . . . . . . . . . . . . . . . . . . . . . .209
Program 95 - Sub-CPU Timers (SUB CPU TIMERS) . . . .209
Program 99 - Buffer Cancel (BUFFER CANCEL) . . . . . .210
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INTRODUCTION
Using The Feature Section
The Feature section of this manual is in alphabetical order.
The features are divided into headings as follows:
Description tells what the feature is and describes its benefits. Along with the Description are the Conditions and
Default Configuration. Conditions provides the feature’s
operational limits (if any). Default Configuration outlines
how the feature works with the default programming. When
initially installed, the system uses the default configuration.
Programming explains the system programming that lets you
customize the feature. Some features require programming,
others don’t. You must customize the Required Programming
to make the feature work. Other Programming lists additional
programs you should consider when setting up the feature. If
you decide to customize a feature:
● Enter the change in the system
● Record the change on the Program Record Form (PRF)
Related Features presents the feature interaction.
Feature Operation consists of instructions on how to use
each feature.
Note that references to program like:
”... if enabled in Program 8 [A.]” or
“Program 8 - Extension Options (2)” - [A.] Instrument Type”
are referring to option A within Program 8.
Using the Program Section
The Program section is in numerical order and is divided
into headings as follows:
Description tells what options/function the program will
enable/disable. The available options for each program are
shown [in brackets] under each program’s description.
Conditions describes any limits or special considerations
that may apply to the option.
(Continued on next page)
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INTRODUCTION (cont’d)
Default Configuration lists the default (factory-installed)
setting for the program. When initially installed, the system uses the Default Value.
Programming
To change the system's programmable options, you must
have a telephone connected to port number 1.
To enter data for an option, just access the option and enter
in the appropriate information from the Program Record
Form.
Programming a Newly Installed System
When programming a new system, with the power supply
powered down, move the Switch-1 on the CPU (NX7E408M-A1) to the left side to INT. Power up the CPU. The
system is then initialized with the default values.
CPU
82400 - 38
RUN
1 2
1 2
INT RST
After the system has been running for 10 seconds, install the
battery (observing correct polarity) and move the Switch-1 to
the right side to RUN to protect your system data. This
switch must always remain in the RUN position for normal system operation. This will allow the system to retain
the system programming in case of a power failure. This
switch should only be moved to the INT position when
you wish to reset the system to the factory defaults (see
“System Reinitialization”).
RUN
1 2
1 2
INT RST
82400 - 39
Note:
If you exited Programming Mode and did not set the right
position at Switch-1, the display will indicate:
CHECK SW SETTING
--C
To correct this:
● Press #. (This returns you to the programming mode.)
8
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Change the Switch-1 position. (Move to right to RUN.)
Press HOLD key. (This will exit the program mode.)
System Reset
The Switch-2 (RST / RUN) is used for resetting the system
when required. Move the switch to RST (the left) side to
reset the system immediately - keeping current program settings. This switch should then be moved back to the RUN
(the right) side for normal operation.
System Reinitialization (to Default Settings)
Caution: This will reinitialize all programs to
their default setting! All programming changes
will be lost and each program will be reset to
the default setting!
To reinitialize the system, move the Switch-1 on the CPU
(NX7E-408M-A1) to the left side to INT. Move the
Switch-2 to RST (to the left) momentarily then return it to
the RUN (to the right) side. The system will reinitialize
with the default values. Wait 10 seconds then move the
Switch-1 to the right side. The system can then accept any
programming changes you make in the system data.
Connecting a Single Line Phone
When installing a single line set, you must do one of the
following steps for the system to recognize the phone:
● Method 1 = Go off-hook then hang up.
● Method 2 = Enter system Program 13 [E.]. For Terminal
Connection, enter '1' (connected). Note: All
entries in Program 13 should be “0” for SLTs.
With either method, if the single line phone is removed,
you must enter system Program 13 [E.] and change the
entry to '0' (not connected).
Entering System Programming
● From port 1’s display phone (usually extension 10) onhook, press the FTR key.
● Dial #, *, #, * and the password (8 digits maximum).
● Press the HOLD key.
Program mode may be entered at any time without any
changes to the switches on the CPU. The switches must
always remain in the ‘RUN’ (to the right) position to allow
program entry and retain memory in the event of a power
(Continued on next page)
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INTRODUCTION (cont’d)
failure. They should only be moved when a reset/reinitialization is required. Refer to ‘System Reset’ or ‘System
Reinitialization’ for further information.
The system password can be changed from the default of
'8111111' to any combination of digits up to 8. The password
can consist of any digits between 0 and 9. Refer to Program
92.
If the password is changed from the default and the new
password is forgotten, you can enter BYPASSCODE (each
letter corresponds to the digits on the dial pad). You can
then enter the programming mode. If you enter an incorrect
password, you will hear a one-second error tone and system
access is denied.
The following keys can be used in the programming mode:
0 - 9 = Used to enter program number, extension
number, trunk number, option number, etc.
* = Go to next item.
# = Exit from current program number.
To program an option:
1. Dial program number (01 - 99).
2. Dial *.
3. Enter the required information as shown in Program
Entry (under each program description).
4. If an option requires more than one entry (extension,
trunk, etc.), repeat step 3.
5. Dial # to exit the programming mode.
Exiting Programming
You must exit out of the program option you may currently
be in. To exit from the program option, press #. The display
should then read 'Programming 00'. At this point you can
press the HOLD key to exit system programming.
Note:
When the Protect Switch on the CPU PCB is set to initial
side or if an error was made in programming, you will not
be able to exit the programming mode.
10
F1
Page 11
250V
6.3A
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250V
6.3A
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82400 - 13
Installation Layout
11
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INTRODUCTION (cont’d)
To Door Strikes
or External
MOH Source
Paging Speaker
#2 Amplifier
Paging
Speaker
Alarm
#1
Inputs
Amplifier
1 and 2
+12
+12
CN1
RL2
CN2
RL1 ALM2 ALM1
SW4
CTR2 SPK2 CTR1 SPK1
SW3
EXPOW INPOW EXPOW INPOW
SW4
SW3
EXPOW INPOW EXPOW INPOW
(ALM2)
(ALM1)
Using internal
power
PFCON
To CO Connection
on CPU Card
PFUCN
Ring
Generator
CPU
Screw
Grounding Cable
RS-232-C Jack and Cable
4 PF
XFER
PCB
2 CO/8 STA PCB
Portrait 824 System
12
COCN
Trunk 1-4
COCN
2CO/8 STA PCB
Trunk 5-6
(with second
2 CO/8 STA PCB
Trunk 7-8)
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MOH
Source
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Page 13
Door
Boxes
1 and 2
BGM
Source
Volume
Control
for
External
Page
1 and 2
CN3
Volume
Control
for Door
Box
1 and 2
VR2 VR1 VR4 VR3
(SPK2) (SPK1) (DH2) (DH1)
(MOH)
SW2
DH2
DH1
SW1
(BGM)
EXMOH BGM
INT EXT OFF ON
SW1
(BGM)
(MOH)
SW2
INT
Off
EXT OFF ON
On
Auxiliary PCB
Set SW1 to proper baud
rate position by placing
SLTCN
jumper over pins of
Power Failure
desired baud rate.
Cut-Through
Circuits
COCN
To Telco
CBCN
Connection
To SMDCN
Connection on
Set SW2 to
Caller ID Adaptor
Run position
82
40
0-
47
CALLER ID/
SMDR PCB
STCN
Station 9-16
(with second
2 CO/8 STA PCB
Station 17-24)
Secure cables
under the
strain relief bar
STCN
Station 1-8
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INTRODUCTION (cont’d)
Two Optional
Cards Maximum
SMDR PCB,
Auxiliary PCB,
or Fax/DISA PCB
Initialization Switch
Caller ID PCB
82400 - 65
SW1
Stations
1-8
TEL8
SW2
OFF ON
(MOH)
TEL7
TEL6
TEL5
TEL4
EXPCN
TEL3
TEL2
TEL1
INT
COCN
PF KT
CO3 CO2 CO1
SW3
Trunks
1-3
ETHCN
CPU
Music on Hold
Override Jumper
on CPU
Power Failure
Jumper
Portrait 308 System
14
Earth Ground
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Keyset LEDs
Your phone is idle (not on a All LEDs out (dark)
call)
Outside Calls
An outside line is busy
The line key is ON (Red)
An outside call is ringing
your phone
You’re on an outside call
The line key flashes Slowly
(Red)
The line key is ON (Green)
You place the outside call
on Hold
Or a co-worker places the
call on Hold
Or you place the outside
call on Exclusive Hold
If a call on Hold recalls to
you
The line key flashes
Quickly (Green)
The line key flashes
Moderately (Red)
The line key flickers
Moderately (Green)
The line key flashes
Quickly (Green)
Intercom Calls
An Intercom call rings your ICM flashes Quickly (Red)
phone
You answer an Intercom call ICM is ON (Red)
You place the Intercom call ICM flickers Slowly (Red)
on Hold
Miscellaneous Features
You have a Call Forwarding TRFR flashes Slowly (Red)
enabled
Someone has their extension TRFR flashes Quickly
Call Forwarded to you
(Red)
You activate Microphone
Mute
MIC is ON (Red)
You activate Do Not
Disturb
DND/CONF is ON (Red)
or flashes Moderately
(Red) (depending on
programming)
You have a Message Waiting MW flashes Quickly (Red)
You send a Message
Waiting
Your phone is Monitored
MW flickers Moderately
(Red)
MON flashes Quickly (Red)
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INTRODUCTION (cont’d)
Keyset LEDs (Cont’d)
Miscellaneous Features (Cont’d)
You are Monitoring a
phone
You have Night Answer
active
You activate Selectable
Display Messaging
MON flickers Moderately
(Red)
TRFR ON (Red)
DND flashes a Double
Wink (Red)
824 System Only
DSS Console LEDs
All programmed extensions All LEDs out (dark)
idle (not on a call)
Outside Calls
An extension is on a call
Extension’s key is ON
(Red)
Intercom Calls
An extension is on a call
Extension’s key is On
(Red)
An extension is Intercomed Extension’s key flashes
and talks handsfree
Moderately (Red)
Miscellaneous Features
An extension activates Do
Not Disturb
16
Extension’s key flashes
Quickly (Red)
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Your Multibutton Phone
Liquid crystal display
82400 - 1
CHECK
Check
Handset
Speaker
CLEAR
Clear
1
2
3
4
5
6
7
8
9
10
11
12
1
2
3
4
5
6
7
8
9
10
Line keys
One-touch keys
Feature
LND
MON
Q_Z
ABC
1
GHI
4
PRS
3
7
DC
ICM
FLASH
TRFR
6
DND/CONF
SPK
MIC
HOLD
WXY
8
9
:/-
0
Last Number Dial
Message Waiting lamp
Room Monitor lamp
Intercom
MNO
5
TUV
MW
DEF
2
JKL
FTR
Dial Control
Transfer
Flash
Speaker
Hold
VOL.
Microphone
Microphone Mute
Volume/Contrast
Control
Do Not Disturb/Conference
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INTRODUCTION (cont’d)
SYSTEM NUMBER PLAN
Code
Function
Account Codes
99 + acct
Input Acct Code (SLT-Dial Plan 1 or 2)
code
Alarm Clock
50 + Alarm #Set Alarm Clock
Call Forwarding
63 + ext + Set Call Forwarding (SLT-Dial Plan 1)
option #
053 (or 953) Set Call Forwarding (SLT-Dial Plan 2)
+ ext # +
option #
Call Pickup
9
Answer a Doorbox call (keyset)
#
Answer an Intercom, Hold or DISA call
(extension in same paging group)
8
Answer Intercom, Meet-Me Answer, Hold
and DISA calls (within same paging
group) (SLT on Dial Plan 1)
08 (or 98) Answer Intercom, Intercom Hold, Hold
+ ext
and DISA calls (SLT on Dial Plan 1 or 2)
08 (or 98) Answer a Door Box call (SLT on Dial
+9
Plan 1 or 2)
88
Call to Door Box 1 (from ICM dial tone)
89
Call to Door Box 2 (from ICM dial tone)
Call Timer
51
Start or Stop Call Timer
Call Waiting (Camp-On)
*
Set Call Waiting for busy extension
Callback
*+0
Set Camp-On message when trying to
reach Intercom extension
#
Step Call
C.O. Calls (Trunk Numbers/Access Codes)
0
Seize the idle CO line (keyset)
1-6
Seize idle CO line a queue group (keyset)
9 (0)
Seize idle CO line (SLT-Dial Plan 1)
1-6
Seize the idle CO line of each queue
group (SLT on Dial Plan 1)
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SYSTEM NUMBER PLAN
Code
Function
C.O. Calls (Trunk Numbers/Access Codes) (cont.)
0 (or 9) +
Seize specified trunk (outgoing call or
trunk #
answer to hold) (SLT-Dial Plan 1)
06 (or 96) CO Call Pickup (SLT-Dial Plan 1/2)
09 (or 99) Seize last held CO line on a specific
+ ext
extension (SLT on Dial Plan 1/2)
9 (or 0)
Seize idle CO line (SLT-Dial Plan 2)
0 (or 9) +
Seize specified trunk (outgoing call or
trunk #
answer to hold line) (SLT-Dial Plan 2)
9 + trunk # Seize specified trunk (from ICM dial
tone)(keyset or SLT-Dial Plan 1)
96
Answer incoming CO line (from ICM dial
tone) (keyset or SLT-Dial Plan 1)
99 + ext
Seize last held CO line on a specific
extension (from ICM dial tone) (keyset
or SLT-Dial Plan 1)
Conference
80 - 87
Meet-Me Answer (keyset)
88
Meet-Me Answer (same paging group)
(keyset)
08 (or 98) + Meet-Me Answer (SLT-Dial Plan 1/2)
80 - 87
08 (or 98) Meet-Me Answer (same paging group)
+ 88
(SLT-Dial Plan 1/2)
#
Set Meet-Me Conference while Paging
93 + ext. # Single line conference with internal parties
94 + trunk # Single line conference with CO lines
+ phone #
Directed Call Pickup
#
Pick up calls from ringing extensions
within same internal page zone
Directory Dialing
4
Intercom Directory Dialing
6
Speed Dial Directory Dialing
Flash
90
Single line phone flashes call to CO line
Group Ring
01 - 30
Ring Groups available
61
Answer Exclusive Hold (SLT-Dial Plan 1)
051 (951)
Answer Exclusive Hold (SLT-Dial Plan 2)
(Continued on next page)
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INTRODUCTION (cont’d)
SYSTEM NUMBER PLAN
Code
Hold
92
91
Intercom
10 - 79
7
0
Function
Single line phone places a call on
Exclusive Hold
Single line phone places a call on Hold
Extension numbers (from ICM dial tone)
Seize ICM dial tone (SLT-Dial Plan 1)
Call Attendant (from ICM dial tone)
(keyset and SLT-Dial Plan 1)
# + hunting Call to Hunt Group (from ICM dial tone
group #
(keyset and SLT on Dial Plan 1)
0
Send Message Waiting while hearing
busy/no answer from ICM call
1
Changes ICM call to Voice or Signal call
1
If dialing busy Intercom extension, sets
Off-Hook Signaling
Last Number Redial
60 + queuing Last Number Redial by specific queue
group #
groups (SLT on Dial Plan 1)
04 (94) +
Last Number Redial by specific queue
queue
group (SLT on Dial Plan 2)
group #
047
Last Number Redial using the same line
the original call used
Message Waiting
* + ext + * Cancel specific Message Waiting (keyset)
*+0+*
Cancel all Message Waitings left for your
and that you left for others (keyset)
*
Call back to Message Waiting
Morning Call
64 + HHMM Set Reminder Call (SLT on Dial Plan 1)
054 (954) + Set Reminder Call (SLT on Dial Plan 2)
HHMM
Paging
80
All Call Paging (from ICM dial tone)
81
Page Zone 1 (from Intercom dial tone)
82
Page Zone 2 (from Intercom dial tone)
83
Page Zone 3 (from Intercom dial tone)
84
Page Zone 4 (from Intercom dial tone)
85
External Page Zone 1/2 (from ICM dial tone)
20
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SYSTEM NUMBER PLAN
Code
Function
Save
86
External Page Zone 1 (from ICM dial tone)
87
External Page Zone 2 (from ICM dial tone)
DC + DC
Save the last outside number dialed
DC + #
Dial a saved number
Selectable Display Messages
00-49
Select Messages 00-49
Speed Dial
5 + queue Speed Dialing by specific queuing groups
group # + (SLT on Dial Plan 1)
speed dial #
03 (93) +
Speed Dial by specific queuing group
queue group (SLT on Dial Plan 2)
# + speed
dial #
Toll Restriction
*# +
Dial Block Set (keyset)
personal code + *
* # + per- Dial Block Reset (keyset)
sonal code + #
65 +
Dial Block Set (SLT-Dial Plan 1)
personal code
66 +
Dial Block Reset (SLT-Dial Plan 1)
personal code
055 (955) + Dial Block Set (SLT-Dial Plan 2)
personal code
056 (956) + Dial Block Reset (SLT-Dial Plan 2)
personal code
Walking Class of Service
07 (97) +
Walking Class of Service (SLT-Dial
security
Plan 1 or 2)
code
Miscellaneous
*
Confirmation Tone Set/Reset
#
Background Music Set/Reset (824 only)
69
Cancel all Message Waiting/Callback/Call
Forward/Reminder Call signals for own
extension (SLT-Dial Plan 1)
059 (959)
Cancel all Message Waiting/Callback/Call
Forward/Reminder Call signals for own
extension (SLT on Dial Plan 2)
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- For Your Notes -
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Page 23
ACCOUNT CODE CAPABILITY
308 ☞ Available
824 ☞ Available
Account Codes are user-dialed codes associated with trunk
calls. An extension user can enter an Account Code before
making an outside call or during a previously established
call. If the system is programmed to force an Account Code
entry, it must be done before the call is made. The Account
Codes print along with the other call data on the SMDR
record after the call completes. Account Codes can be up to
8 digits long and are not verifiable. Any code may be
entered.
Conditions: This feature requires the SMDR PCB.
Default Configuration: Account Codes allowed.
Programming
Required Programming
Program 57 - SMDR Options (1) - [D.] KTS (Keyset)
Account Code
Enable [0], force [1], or disable [2] Account Codes for
keysets to print on SMDR reports.
Program 58 - SMDR Options (2) - [B.] SLT Account Code
Enable [0] or disable [1] Account Code input for single
line sets to print on SMDR reports.
Other Programming
None
Related Features
SMDR
Account Codes entered can appear on SMDR reports.
C.O. Calls, Placing
Users can dial Account Codes while placing calls. The
system may require Account Code entry.
Feature Operation
To enter an Account code (from a keyset)
CO line + * + Account Code + * + Telephone number.
To enter Account Code (from a single line phone)
CO line + Flash hookswitch + 99 + Account Code + Flash
hookswitch + Telephone number.
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Page 24
ALARM CLOCK
308 ☞ Available
824 ☞ Available
The Alarm Clock lets a display phone user set two alarms as a
reminder for appointments, meetings, etc. The alarms sounds
daily at the set time unless cancelled. This can be programmed
as a One-Touch key. Refer to ‘Programmable Keys’.
Conditions: None
Default Configuration: Alarm enabled.
Programming
Required Programming
None
Other Programming
Program 91 - Function Key Initialization
Use this program to reset all One-Touch keys back to initialized value. Clears Personal Speed Dial, Selectable Display
Messages, reprogrammed DSS keys, Programmable Feature
keys, and any alarms that may have been set.
Related Features
Programmable Keys
The user-programmable option can be stored as a Feature
key.
Feature Operation
To set an alarm at a display keyset:
SPK + FTR + 50 (or press One-Touch Feature key) + 1
(sets first alarm) or 2 (sets second alarm) + Dial time (using
a 24-hour clock) + * + SPK.
Display shows a down arrow (for alarm 1) or up
arrow (for alarm 2) when Alarm is activated.
To check an alarm setting:
SPK + FTR + 50 + 1 (first alarm) or 2 (second alarm) + SPK.
To stop the alarm tone:
Press CLEAR.
To cancel an alarm:
SPK + FTR + 50 (or press One-Touch Feature key) + 1 to
cancel first alarm or dial 2 to cancel second alarm + * +
SPK.
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ALPHANUMERIC DISPLAY
308 ☞ Available
824 ☞ Available
Each display phone is equipped with a 2-line, 16-character
Liquid Crystal Display (LCD). These displays are used to
help the display telephone user process calls, identify callers,
send and receive Text Messages, and customize features. Note
that Time, Date, extension number, and, if programmed, name
always display when the extension is idle.
This Display
Appears using (And shows)
00:00:00
Call Timer (Indicates length of time
since timer was started 0)
ABANDONED CALL Temporary Memory (A call was not
answered or using memory for Caller ID)
ALARM 1>>
Alarm (End user is setting Alarm)
ALARM 2>>
ALARM KEY
Programmable Keys/Check (An end
TIMER KEY
user has a One-Touch key programmed
NIGHT KEY
with a programmable feature.
MONITOR KEY
MONITORED KEY
RECALL LINE DISP
REPEAT DIAL KEY
HURRY UP KEY
CO DIR KEY
ICM DIR KEY
I-HOLD PICKUP
REST. CLASS CHG.
DIAL IN AUTO TRNS
LOOP KEY
BUSY XXX
Intercom (User has dialed busy ICM #)
CALL FM 88 DOOR1 Door Box (Extension user receives
or
call from Door Box)
CALL FM 89 DOOR2
CALL FM XXX
Intercom (Call from extension XXX)
CALL TO 88 DOOR1 Door Box (Extension user places call
or
to a Door Box)
CALL TO 89 DOOR2
CALL TO XXX
Intercom (Extension # (or name, if
programmed) of extension called)
CALL TO XXX
Call Forward (Extension XXX is
- >> YYY
Call Forwarded to extension YYY)
CALLBK XXX
Callback (The Callback feature is activated)
CAMP ON XXX
Call Waiting (Camp-On) (The Call
Waiting feature is activated)
CHECK SW SETTING Program Entry (Switch-1 is not set
—C
properly when exiting programming.
(Continued on next page)
25
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ALPHANUMERIC DISPLAY (cont’d)
This Display
CLBK FM LINE XX
Appears using (And shows)
Callback (Queued line is free and is
calling back the extension)
CLBK FM XXX
Callback (A previously programmed
Callback is now recalling the extension which placed the Callback)
CO DIR
Directory Dialing (User has accessed
Speed Dial Directory Dialing)
CO XX
Programmable Keys (Depending on
DLSXX
which key is being programmed, one
FXX
of these lines will appear)
CONF ALL CALL or Meet-Me Conference (User initiates
CONT INT X or
a Meet-Me Conference with three or
MEET ME CONF
more internal parties)
DIAL BLOCK
Toll Restriction (Dial Block feature is
activated)
DIAL BLOCK CLEAR Toll Restriction (Dial Block password
STA. NOXXX
is cleared in system programming)
DIALIN AUTO TRNS DISA’s Auto Transfer is active
DND XXX
Do Not Disturb (The extension called
is in DND)
ENTER STA #
Selectable Display Messaging (User
ENTER TIME
activates Broadcast Message)
ERROR
Program Entry (An error in programE
ming has occurred)
FXX 1234567890
CHECK/Speed Dial (User verifies a personal Speed Dial number programmed
as a One-Touch key)
FXX YYY
CHECK/Speed Dial (User verifies an
Intercom number programmed as a
One-Touch key)
ICM DIR
Directory Dialing (User has accessed
Intercom Directory Dialing)
ICM/CO SPD DIAL
CHECK (A user verifies a One-Touch
key’s programming)
LEAVE MESSAGE ? Message Waiting (When activated, a
user can send a Text Message to
receiving extension)
LINE XX
Central Office Calls, Placing (User has
accessed outside line # XX)
LINE XX
Speed Dial (An end user has seized a
DC
line + pressed DC to dial Speed Dial #)
LINE XX
Last Number Redial (A user has
LND
pressed LND)
LINE XX
Repeat Redial (A phone retries # for
REPEAT XXX
Repeat Redial feature)
LINE XX
Save (User has redialed a number
SAVE
by using the SAVE feature)
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This Display
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Page 27
Appears using (And shows)
LINE XX KEY
CHECK (A user verifies a line key’s
programming)
LINE XX STA YYY
Hold (A call on hold is picked up)
MEET ME ALL Call or Meet-Me Conference (User is placing
MEET ME INT X or a Meet-Me Conference)
MEET ME ALL EXT or
MEET ME EXT Y
MSG XXX
Selectable Display Messaging
(Selectable Display Messaging being
programmed)
NOT DEFINED
CHECK (The user pressed CHECK and
a key which hasn’t been programmed)
NO MSG
Call Waiting (Camp-On) or Message
Waiting (The message number entered
for Text Message feature doesn’t exist)
OUT OF OFFICE
Message Waiting (User who sent mesMSG TO XXX
sage ‘Out of Office’ to extension XXX is
verifying message by pressing CHECK)
OUT OF OFFICE
Message Waiting (User checking a
MSG FM XXX
message that extension xxx sent)
OUT SVC
The extension/feature being tried is
not available
PAGING ALL CALL or Paging (Paging is activated for All
PAGING INT X or
Call or Group Number X or All ExtPAGING ALL EXT or extensions or External Speaker Y)
PAGING EXT Y
PARK HOLD KEY
CHECK (A user verifies a Park key’s
programming)
PASSWORD
Program Entry (User has entered the
@@@@@@@
password to enter programming mode)
PROGRAMMING 00 Program Entry (A user has accessed
the programming mode and can enter
a program number)
RECALL LINE DISP Hold (Recall Line Display feature has
been activated on a phone)
REPEAT DIAL
Repeat Redial (A phone has been programmed for Repeat Redial)
REST CLASS CHG
Walking Class of Service
Programmable Feature key has been
activated
SEND MG ? XXX
Call Waiting (Call Waiting is activated
and a user is sending a Text Message
to the receiving extension)
STA # XXX
Name Storing (A user is storing a
name with and Intercom number)
STATION PORT XX CHECK (An end user has pressed
CHECK and a key on the DSS console to verify programming)
(Continued on next page)
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ALPHANUMERIC DISPLAY (cont’d)
This Display
Appears using (And shows)
SYS # XX
Name Storing (A user is storing a
name with a Speed Dial number)
TEL-XXX PAG. GP-Y CHECK (User verifies extension number and page group number assigned)
TRK QUEUING
Line/Trunk Queuing (Line has been
queued)
XX 1234567890
CHECK/Speed Dial (User verifies a
system Speed Dial number programmed as a One-Touch key)
YEAR>
Time and Date Setting (Time and date
DATE>
are being programmed
DAY>
TIME>
Programming
Required Programming
None
Other Programming
None
Related Features
Refer to the features indicated in the previous tables.
Feature Operation
To set contrast control:
Press the Volume Up or Volume Down key to get the
desired contrast for the display.
Refer to the individual features for Feature Operation.
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BACKGROUND MUSIC
308 ☞ Not Available
824 ☞ Available
Background Music (BGM) sends music from a customerprovided music source to the speakers of the keyset telephones. If an extension user activates it, BGM plays whenever the user’s extension is idle. Incoming calls and Page
announcements override BGM. Optionally, BGM can also
play over the external paging zones. When BGM is
enabled, one intercom link is used exclusively for BGM.
Conditions: None
Default Configuration: Background Music allowed
Programming
Required Programming
None
Other Programming
Program 49 - External Zone BGM/Alarm
Enable [1] or disable [0] BGM to an external page zone.
Program 56 - Relay Assignment
Assign BGM to relay 1 or 2. [0=not assigned, 1=Door
Box 1, 2=Door Box 2, 3=external MOH, 4=BGM]
Related Features
Music On Hold
BGM and MOH can share the same music source, if
desired.
Paging
External Paging Zones can also broadcast BGM.
Feature Operation
To turn BGM on or off while an extension is idle:
Don’t lift handset + #.
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CALL FORWARDING
308 ☞ Available
824 ☞ Available
Call Forwarding permits a user to redirect their calls to
another extension. This ensures that the user’s calls are covered when they are away from their work area. All extensions can reroute their outside calls to the same destination
extension (e.g. voice mail port) if required. When single line
sets have Call Forwarding enabled, it will be indicated by a
interrupted dial tone.
Executive Call Forwarding
This feature allows two extensions to be specially paired
for the purpose of forwarding calls. The extension designated as the ‘executive’ can forward its incoming calls to the
extension designated as the ‘secretary’. A maximum of
eight pairs can be formed. Up to all eight executive extensions can be paired with the same secretary extension, if
desired. The executive extension must be programmed for a
level of Do Not Disturb (DND). If, for example, DND level
1 is selected, the executive’s extension can forward its CO
calls - access and audible - to the secretary’s extension. The
secretary’s extension can reach the executive’s extension
even when Executive Call Forward is activated.
Conditions:
●
●
A power failure cancels all Call
Forwarding.
When Call Forwarding is set for a “No
Answer” option, any Intercom calls (forced
ringing or handsfree) to the extension will
forward once Program 28 - Call Forward
Transfer Timer expires unless the handset
is lifted.
Default Configuration: Call Forwarding allowed at all
extensions.
Programming
Required Programming
None
Other Programming
Program 28 - Call Forward Transfer Timer
Program how long an extension rings before being forwarded to another extension [1-255 seconds].
Program 9 - Executive Call Forward
Indicate executive/secretary extension pairs for Executive
Call Forwarding feature.
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Program 13 - Extension Options (3) - [B.] Do Not Disturb
Enable DND for the executive’s extension [0=disabled,
1=CO audible disabled, 2=CO and ICM calls disabled,
3=CO and ICM calls disabled or just CO audible disabled].
Related Features
Do Not Disturb
Calls cannot be rerouted to an extension in Do Not Disturb.
Programmable Keys
The user-programmable option can be stored as a Feature
key.
Voice Mail
An extension user can forward calls to the Voice
Messaging System.
Feature Operation
To activate Call Forwarding:
Keyset:
SPK + TRFR + Destination extension + Option code + SPK.
Note: If no code is entered, all calls forward
immediately to the destination extension.
Option Codes:
0 = Call Forward, Immediate
All calls forwarded immediately to destination.
1 = Call Forward When Busy
Forwarded only when the extension is busy.
2 = Call Forward When Unanswered
Forwarded only if the call is unanswered.
3 = Call Forward When Busy / Unanswered
Forwarded only when busy or unanswered.
Single Line Phone:
Lift handset + Function code + Destination extension +
Option Codes (see above) + Hang up.
Function Codes:
SLTs set for Dial Plan 1, dial 63.
SLTs set for Dial Plan 2 and “0” is the programmed entry for Automatic Line Access Code
(Program 20 [D.]), dial 953.
SLTs set for Dial Plan 2 and “1” is the programmed entry for Automatic Line Access Code
(Program 20 [D.]), dial 053.
Note : When Call Forward is activated, the end
(Continued on next page)
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CALL FORWARDING (cont’d)
user will hear a moderate busy-type signal when
the handset is lifted.
To cancel Call Forwarding (must be done from originating extension):
Keyset:
SPK + TRFR twice + SPK.
Single Line Phone:
Lift Handset + Function code + Hang up.
Function Codes:
SLTs set for Dial Plan 1, dial 69.
SLTs set for Dial Plan 2 and “0” is the programmed entry for Automatic Line Access Code
(Program 20 [D.]), dial 959.
SLTs set for Dial Plan 2 and “1” is the programmed entry for Automatic Line Access Code
(Program 20 [D.]), dial 059.
To activate Executive Call Forward:
Press DND at executive’s extension.
To cancel Executive Call Forward:
Press DND twice at the executive’s extension.
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CALL PARKING
308 ☞ Not Available
824 ☞ Available
Call Parking allows a keyset user to place an outside call in a
waiting state (called a Park orbit) so that any other keyset
extension within the same Park group may pick it up. After
parking the call, the user can Page the person receiving the call
and hang up. The paged party just presses the Park key from
any extension within the same Park group to pick up the call.
The system has four Park groups, but only one Park group
can be assigned per extension. A Park group can contain
any number of lines.
The Park keys are assigned to a CO key. Each Park key
takes the place of a CO key. A key can be either a Park key
or a CO line key, not both.
Conditions: None
Default Configuration: No Park Groups assigned.
Programming
Required Programming
Program 8 - Extension Options (2) - [E.] Park Group
Assignment
Assign an extension number to a Park group [0=disabled,
1-4=Park groups 1-4].
Program 55 - Park Key Assignment
For each station port, enter the first and last line keys to
be used as Park keys [00=not assigned, 01-12=line key
numbers].
Other Programming
None
Related Features
Programmable Keys
Assign a Park/Hold Retrieve key for easy access of call
placed in Park.
Hold
You can put a call on Hold instead of using the Park key.
Transfer
Instead of parking a call in orbit, an extension user can
transfer a call to an extension.
(Continued on next page)
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CALL PARKING (cont’d)
Voice Mail
When using Voice Mail, Call Parking can not be used for
the Park and Page feature within the Voice Mail system.
Feature Operation
To place a call on Park:
While on an outside call, press One-Touch Feature (Park)
key.
To answer a call on Park (within the same Park group
as the extension that placed the call in Park):
Lift handset + One-Touch Feature (Park) key.
Any extension without a Park key can pick up the
call by pressing Intercom + 99 + extension number that placed call on Hold. (A SLT may need to
dial an access code for ICM dial tone.)
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CALL TIMER
308 ☞ Available
824 ☞ Available
The Call Timer lets a display keyset user time their outside
calls on the telephone display. This helps users who must
keep track of their time on the phone.
There are two ways to activate the timer. The first type
would be done in the system programming. This type of
timer times outgoing CO calls on display phones. The display changes to a stopwatch at the programmed Start Time
and the timing stops when the extension user hangs up. The
display shows the duration of the call for approximately
eight seconds, then changes to display the date and time.
The second type offers more flexibility. The user can press
it any time before placing or answering a call, or while on a
call. The Timer feature also allows the user to time
Intercom calls, or use the idle telephone as a stopwatch.
This feature can be programmed as a One-Touch key in the
Programmable Keys feature.
Conditions: None
Default Configuration: Call Timer enabled.
Programming
Required Programming
Program 25 - Call Duration Timer
Program timer to start timing a call after the specified
amount of time the line is accessed [1-180 seconds].
Other Programming
None
Related Features
Programmable Keys
The user-programmable option can be stored as a Feature
key.
Feature Operation
To activate/deactivate the manual Call Timer:
FTR + 51 to start/stop timing (or press One-Touch Feature
key) + CLEAR to return to date and time.
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CALL WAITING (CAMP-ON)
308 ☞ Available
824 ☞ Available
With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up. The
call goes through when the busy extension becomes free.
This lets callers wait in line for a busy extension without
being forgotten.
Conditions: None
Default Configuration: Call Waiting enabled.
Programming
Required Programming
None
Other Programming
Program 4 - Extension Options (1) - [C.] Intercom OffHook Signaling
Enabled or disable Off-Hook Signaling for Selectable
Display Messaging [0=none, 1=manually signalled,
2=automatically signalled when busy].
Related Features
Direct Station Selection, Extension
After hearing a busy signal, a DSS caller can Camp-On to
a busy extension.
Extension Hunting
Camp-On can be activated when a user calls a busy Hunt
Group - the call will be sent to the first available extension in the Hunt Group.
Off-Hook Signaling
Camp-On cannot be activated by an extension that is programmed for Automatic Intercom Off-Hook Signaling
(Program 4 [C.]).
Selectable Display Messaging
A user can send a message to a busy display keyset user,
such as ‘CALL ME ASAP’.
Feature Operation
To send a Call Waiting tone to a busy extension:
Place Intercom call + * + Do not hang up-Wait for call to
go through.
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CALLER ID
308 ☞ Available
824 ☞ Available with
software 2.1B and
higher.
Caller ID allows a display keyset to show an incoming caller’s
telephone number and/or name with the time and date on the
phone’s display. The caller’s information can be checked before
answering an incoming call. The information received by the
system depends upon the capabilities of your local telco.
The system supports telco’s Called Number Identification
(CNI) and Called Number Delivery (CND) services. There
are two types of Caller ID message formats currently available. Single Message Format and Multiple Message Format.
With Single Message Format, the telco sends only the
caller’s phone number (DN). The DN is either 7 or 10 digits
long. In Multiple Message Format, the telco sends the DN
and the caller’s name. The DN for this format is also 7 or 10
digits long, and the name provided consists of up to 15 characters. The data remains stored for the duration of the call.
Information
Received:
Name/Number
Number
telco time
Name
Call from Non-ID
Service Area
No Caller ID
Information
Display After
Pressing CHECK:
Display Shows:
number
name
number
telco time/date
NO NUMBER INFO
name
line number
NO CALLER INFO
NO NUMBER INFO
telco time/date
number
telco time/date
number
NO NUMBER INFO
telco time/date
line number
NO CALLER INFO
NO NUMBER INFO
telco time/date
Caller ID Table
Caller ID information (name and number) can be stored in
the system’s Caller ID Table (up to 100 bins). Keyset users
can also make outgoing calls using the Caller ID Table.
The Caller ID Table and the Temporary Memory bins can
only hold a maximum of 10 digits. Therefore, a long distance number can not be stored in a bin.
Temporary Memory
When a call is abandoned or the Caller ID table is full, the
(Continued on next page)
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CALLER ID (cont’d)
caller’s information will be stored in the Temporary
Memory (up to 24 Caller ID names and numbers). If the
Temporary Memory is full, the oldest Caller ID information
will automatically be deleted and the new information will
be stored in it’s place.
The Temporary Memory can be used for the following:
● Placing an outgoing call using the stored Caller ID information.
● Transferring stored Caller ID information from the
Temporary Memory to the Caller ID Table.
The Caller ID Table and the Temporary Memory bins can
only hold a maximum of 10 digits. Therefore, a long distance number can not be stored in a bin.
Conditions: System software must be version 2.1B or higher.
Default Configuration: Caller ID disabled.
Programming
Required Programming
Program 3 - Line Options (2) - [E.] Caller ID
This determines if the Caller ID feature is enabled or
disabled for each line number [0=disabled, 1=enabled].
Other Programming
Program 15 - System Options (1) - [E.] Single Step Access
Designate if an extension user can obtain an outside or
ICM dial tone in a single step, without lifting the handset
or pressing the SPK key [0=disabled, 1=enabled]. If this
is disabled, the user would just press the line key to see
the Caller ID information. If this is enabled, the user
must press the FLASH key then the line key.
Program 58 - SMDR Options (2) - [D.] Caller ID Printout
Program whether the SMDR will print Caller ID information, and if so, which information will be printed [0=not
printed, 1=phone number printed, 2=name printed,
3=name printed if provided by telco, otherwise the number is printed].
Program 61 - Extension Options (4) - [B.] Caller ID Data
Indication
Choose whether the station will display Caller ID data
[0=not displayed, 1=displayed].
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Program 61 - Extension Options (4) - [C.] Editing the
Caller ID Table
Enable or disable the ability to edit the Caller ID table
[0=disabled, 1=enabled].
Program 64 - System Options (7) - [B.] Temporary
Memory Status
Program whether or not the system will indicate on display phones when a call has been abandoned or the Caller
ID table is full [0=not displayed, 1=displayed].
Program 74 - Caller ID Timers
If required, adjust the following timers as needed:
● Caller ID Information Waiting Timer [000=no delay,
001 - 015=1-15 seconds]
● Incoming Signal Detection Timer [000 - 015 = 0 - 1.5
seconds (in 100 ms intervals)]
● Caller ID Signal Duration Timer [000 - 015 = 0 - 750
ms (in 50 ms intervals)]
● Caller ID Signal Carrier Detection Timer [000 - 008 =
500 - 900 ms (50 ms intervals) OR 009 - 014 = 1 - 2
seconds (200 ms intervals) OR 015 = 3 seconds.
Example: 000 = 500 ms, 001 = 550 ms, 002 = 600
ms, etc. OR 009 = 1.0 second, 010 = 1.2 seconds,
011 = 1.4 seconds OR 015 = 3 seconds]
Program 78 - System Options (8) - [A.] Automatic Caller
ID Display
In the 308 system only, determine if the system should
automatically display the Caller ID information on the
telephone’s display [0=not displayed, 1=displayed]
Program 94 - Clear Caller ID Table
Use this program only when you wish to clear all of the
information in the Caller ID Table.
Related Features
C.O. Calls, Answering
Each line can be programmed to provide display keyset
users information on the calling party, if provided by telco.
Programmable Keys
The Caller ID feature has several Programmable Keys that
can be stored for quicker operation.
(Continued on next page)
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CALLER ID (cont’d)
Feature Operation
To view Caller ID information:
Pre-Answer Display:
Do not lift the handset + Press the line key + Press
CHECK key to display further information (if available).
If Single Step Access is enabled, the user must
press the FLASH key then the line key.
Post-Answer Display:
Answer call as normal (Caller ID information is displayed) + Press CHECK key to display further information (if available).
Caller ID Table
To store Caller ID information in the table:
Answer call + Press FTR key + Dial 90.
If a confirmation tone (one short beep) is heard,
the information was successfully stored in the next
empty memory bin in the Caller ID Table.
If an error tone (three short beeps) is heard:
- the system does not allow the extension to edit
the table (Program 61 [C.]).
- the call does not have Caller ID information
available
- another extension is storing information
simultaneously
- the Caller ID Table is full
To store new information or edit existing information:
Do not lift handset + Press FTR key + Dial 91 for a specific bin number then enter bin number (001-100) OR 92
for the next available bin number + Press * + Enter telephone number + Press * + Enter caller’s name (see
below) + Press HOLD + Press CLEAR.
Entering a caller’s name:
Input the letters of the name:
For numbers, dial 0-9 on the dial pad for the
desired numbers.
For letters and symbols, use the One-Touch keys
(1-3) with dial pad (0-9):
To enter a letter/symbol:
1) Dial the first, second, or third One40
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Touch key for the letter’s position as
shown above the number button
(e.g., For key 2 - press the first OneTouch key to get the letter ‘A’)
2) Dial letter/symbol on dial pad.
One-Touch key 4 = space
One-Touch key 5 = delete a character
One-Touch key 6 = delete all characters
* = shifts cursor to the left
# = shifts cursor to the right
Deleting a bin’s entry:
Press FTR key + Dial 91 + Dial bin number (001-100) +
Press * + Press FTR key + * + Press CLEAR key.
To make an outgoing call using a bin number:
Press FTR key + Dial 91 + Dial bin number (001-100) +
Press CO or Loop key.
Dialing out from a stored number may not work
with all central offices. The number stored in the
bin may have to be edited (e.g. With 203-9265400, the “203” may have to be removed in order
to dial the number properly).
To search the Caller ID Table for a stored number:
Press FTR key + Dial 93 + Dial the digits of the phone
number to be searched (up to 10 digits max.) + Press *
(the first name and number is displayed) + To scroll, press
# (forward) or * (backwards).
To call the displayed number: Press a CO or Loop key.
To edit the information: Press HOLD + follow the
editing instructions explained previously.
To delete the information: Press HOLD + Press FTR
key + Press *.
To search the Caller ID Table for a stored name:
Press FTR key + Dial 94 + Starting with the last name,
enter the letters of the name (up to 15 letters max.) to be
searched + Press HOLD (the first name and number is
displayed) + If needed, scroll by pressing # (forward) or *
(backwards).
To call the displayed name: Press a CO or Loop key.
(Continued on next page)
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CALLER ID (cont’d)
To edit the information: Press HOLD + follow the
editing instructions explained previously.
To delete the information: Press HOLD + Press FTR
key + Press *.
To place an outgoing call from the Temporary Memory:
Press FTR key + Dial 95 + Scroll to find the number
desired: # scrolls forward, * scrolls backward + Press CO
or Loop key when number displayed.
If the extension is not allowed to edit the
Temporary Memory, an error tone will be heard
after dialing ‘95’.
To clear all stored information in the Temporary Memory:
Press FTR key + Dial 96.
To transfer information from the Temporary Memory to
the Caller ID Table:
Press FTR key + Dial 95 + Press # + Press HOLD.
The information will be stored in the next available bin.
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CALLBACK
308 ☞ Available
824 ☞ Available
When an extension user calls a busy extension, the user
may leave a Callback request for a return call. The user
does not have to repeatedly call the busy extension back,
hoping to find it idle.
The system processes Callbacks as follows:
● Caller at extension A leaves a Callback at busy extension
B. Caller A can place or answer calls while waiting for
the Callback. When placing calls, Caller A must preselect
a line key or ICM key before lifting the handset.
● When caller B becomes idle (for at least four seconds),
the system rings caller A.
● Caller B can place or answer additional calls before the
Callback rings and not affect the Callback.
● Once caller A answers the Callback ring, the system rings
(formerly busy) caller B. If caller A does not answer the
Callback ring (within twenty seconds - this is fixed and is
not able to be changed), the Callback is canceled.
● As soon as caller B answers, the system sets up an Intercom
call between A and B. If caller A places another call, the
system reinstates the Callback when caller B hangs up.
Conditions
(A.) A power failure or system reset cancels all Callback
requests.
(B.) An extension can only receive one Callback request. If
any other extensions try to leave a Callback request,
they will receive an error tone.
Default Configuration: Callback allowed.
Programming
Required Programming
None
Other Programming
Program 4 - Extension Options (1) - [C.] Intercom OffHook Signaling
Enable or disable the ability to Off-Hook Signal [0=disabled, 1=manually signalled, 2=automatically signalled
when busy].
(Continued on next page)
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CALLBACK (cont’d)
Related Features
Extension Hunting
Callback can be activated after calling a busy Hunt Group.
Off-Hook Signaling
Callback cannot be used by an extension that is programmed for Automatic Intercom Off-Hook Signaling
(Program 4 [C.], an entry of ‘2’).
Feature Operation
To activate Callback:
Place Intercom call + * + Hang up.
To answer the Callback signal:
The signal is a quick double ring and the ICM key
does not flash.
Lift handset. Extension is called.
To cancel Callback:
Lift handset before receiving the Callback signal + Hang up.
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C.O. CALLS, ANSWERING
308 ☞ Available - 3
trunks.
824 ☞ Available - 8
trunks.
The system administrator can customize the routing of
incoming CO (trunk) calls to meet the exact site requirements. This lets trunk calls ring and be answered at any
combination of system extensions.
CO lines can be grouped into a maximum of 30 groups with 2
line groups assigned per extension. The line groups assigned to
each extension can access incoming calls and set the audible
assignments (day and/or night mode ringing) for the extensions.
Flexible Line Appearance
This feature allows an incoming line group (assigned in
Program 7) to shift appearance so that the lowest numbered line
in the group (regardless of the number) appears under CO key 1,
and the rest follow on keys 2, 3, 4, etc. For example, an incoming line group containing lines 4-8 can appear under CO keys 14. Flexible Line Appearance shifts exactly one incoming line
group at every extension and automatically provides each extension with both incoming and outgoing access to that line group.
Note that enabling this feature disables Program 6 - Outgoing
Line Access, Program 7 - Incoming Line Access/Audible option [B], Common Use Lines set in Program 3 - Line Options
(2), and Recalling Line Preference set in Program 16, option [B].
Conditions: None
Default Configuration: All lines ring at station #10; all
stations have lamping for all lines.
Programming
Required Programming
Program 2 - Line Group Assignment
Assign the lowest and highest line numbers [01-system
max.=line number] to be in each line group number [01-30].
Program 7 - Incoming Line Access/Audible
Assign line access [00=not assigned, 01-30=line group #]
and line audible [0=no ring, 1=day ring, 2=night ring,
3=day and night ring] for each extension required. A user
can answer an incoming call only if the extension has
Incoming Line Access to the group containing that line.
(Continued on next page)
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C.O. CALLS, ANSWERING (cont’d)
Program 16 - System Options (2) - [A.] Ringing Line
Preference
Enable or disable Ringing Line Preference for extensions
[0=disabled, 1=all incoming calls to Group 1 + ringing calls
to Groups 2, 2=incoming ringing calls to Groups 1 and 2].
Other Programming
Program 3 - Line Options (2) - [C.] Common Use Line
Assignment
Assign a line that can be used by any Tenant Group, if
desired. The line will appear on all stations and everyone
will have incoming and outgoing access to it [01-system
maximum=line number].
Program 15 - System Options (1) - [A.] Flexible Line
Appearance
Enable or disable Flexible Line Appearance for all extensions [0=disabled, 1=enabled]. Enabling this feature disables entries in Program 6 - Outgoing Line Access,
Program 7 - Incoming Line Access/Audible - option [B],
Common Use Lines set in Program 3 - Line Options (2),
and Recalling Line Preference, Program 16, option [B].
Program 50 - External Zone Line Audible
Assign a line group number [01-30] and a ring mode
[0=no ring, 1=day ring, 2=night ring, 3=day and night
ring] to each external speaker.
Program 60 - Loop Disconnect Detection Timer
Use this timer to detect open loop (disconnect) from telco.
This program is set in 20 ms intervals [000=not detected,
001 - 050=20 - 1000 ms].
Program 86 - Line Options (3)
Use this program to enable or disable the Loop Disconnect
Detection for each line [0=disabled, 1=enabled].
Related Features
Caller ID
Incoming calls can display caller information for lines to
display phones, if the information is provided by telco.
Directed Call Pickup
Directed Call Pickup can be used to answer incoming calls.
Paging
External Paging Output allows incoming CO audible to
broadcast over the external page zones.
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Name/Message Storing
Program names to help easily identify a line or speed dial
number used.
Feature Operation
To answer a trunk call:
Lift handset or press SPK key + Press flashing CO key.
●
Single Line Phones, just lift the handset.
●
For keysets, if Ringing Line Preference is
enabled, the call is connected.
To use Universal Answer to pickup an incoming CO call:
Keyset
Lift handset or press SPK key + ICM + 96.
Single Line Phone
Lift handset + Dial Universal Answer code (see below).
If “0” is the programmed entry for Automatic Line
Access Code for SLT (Program 20 [D.]), dial 960.
If Program 15 [C.] has option “1” or “3” enabled
you can also dial 96x (x=queue group number 1-6).
If “1” is the programmed entry for Automatic Line
Access Code for SLT (Program 20 [D.]), dial 060.
Note that Program 15 [C.] must be set to either
option “1” or “3”.
To use Directed Call Pickup to answer an Intercom call,
incoming call on a DISA line and Unannounced Transfer
(you must be in the same page zone (Program 8 [C.]) or
know the extension number of the phone that’s ringing):
If more than one extension is ringing, the calls are
answered as follows: Intercom calls, Unannounced
Transfer and then Incoming calls on a DISA line.
Keyset
Lift handset. Do not press SPK + Dial extension number of
ringing phone OR Dial #.
Single Line Phone
Lift handset + Dial access code (08 or 98, depending on your
Dial Plan) + Dial extension number of ringing phone OR
Dial #.
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C.O. CALLS, PLACING
308 ☞ Available - 3
trunks.
824 ☞ Available - 8
trunks.
The system administrator can customize the way each
extension user places outgoing trunk calls. A user can place
a call by:
● Pressing a line key
● Dialing a trunk number
● Dialing a trunk group
System programming lets the administrator customize the
call placing options to meet site requirements and each
individual’s needs.
Outgoing Line Access
CO lines can be grouped into a maximum of 30 groups.
The line groups assigned to each extension are used for outgoing calls. Up to two outgoing line groups can be assigned
to an extension. An extension user can place outside calls
on a particular line group by pressing a CO key or dialing a
line number.
Line Queuing
When all outgoing lines in a particular group are busy, Line
Queuing puts a keyset user on a “waiting list” for an available line in the group. As soon as a line becomes free, the
user’s phone rings and a CO key flashes. Up to eight extension users can activate Line Queuing for the same group.
When signaled, the user must answer within 20 seconds or
the line rings the next person on the “waiting list”. Keyset
can have access to Queue Groups numbers 1-6. SLT’s can
have access to groups 1-6.
Automatic Line Access
Automatic Line Access lets an extension user access an outgoing line without pressing a CO key or dialing a two-digit
line number. A single-digit code automatically accesses an
outgoing outside line.
Single Step Access
This feature allows a keyset user to obtain outside or
Intercom dial tone for an outgoing call in a single step, without lifting the handset or pressing the SPK key. If this feature
is programmed, the keyset user only needs to press the CO
key or ICM key depending on the type of call being placed.
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Preselect
A keyset user can preselect the key they wish to use before
lifting the handset or pressing the SPK key. The keyset user
presses the CO key or ICM key depending on the type of
call being placed. The handset or SPK key must then be
pressed within 3 seconds of pressing a key.
Dial Plan for Single Line Phones
Assign each single line phone to either Dial Plan 1 or 2 in
Program 8 [B.].
Dial Plan 1:
Allows user to access queue group 1-6 (Program 15
[C.] must be programmed with either 1 or 3)
* Allows ‘0’ or ‘9’ to automatically access a line
* Allows direct line access by dialing ‘0’ or ‘9’ and
a line number
To call an extension number, the user must dial ‘7’
then the extension number
Dial Plan 2:
Allows no access to queue groups
* Allows ‘0’ or ‘9’ to automatically access a line
* Allows direct line access by dialing ‘0’ or ‘9’ and a
line number
To call an extension number, the user dials only the
extension number
* CO line access depends upon the choice made in
Program 20 [D.].
Conditions: None
Default Configuration: All extensions have access to all
lines using Dial Plan 2.
Programming
Required Programming
Program 1 - Line Options (1) - [A.] Line Type (CO/PBX)
Define the type of lines connected to the system. To
enable SLT’s to work correctly, all unused lines must be
set to ‘0’ [0=no connection, 1=CO line, 3=PBX line].
Program 2 - Line Group Assignment
Assign CO and PBX lines to line groups for incoming
and outgoing use [lowest and highest line number=01system maximum].
(Continued on next page)
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C.O. CALLS, PLACING (cont’d)
Program 3 - Line Options (2) - [C.] Common Use Line
If Tenant Groups are assigned, you can optionally assign
a common line to be used by everyone [0=no common
line, 1=common line].
Program 3 - Line Options (2) - [D.] Non-Restricted Line
An extension that has any level of Toll Restriction applied
can have unrestricted dialing on a line designated as a
Non-Restricted line.
Program 6 - Outgoing Line Access
Select the line group numbers, up to two, each extension
can use to place outgoing calls [00=not assigned, 0130=line group numbers].
Other Programming
Program 1 - Line Options (1) - [C.] Queue Group
Assign Queue Groups to each line to be used [0=no
group, 1-6=Queue Group 1-6].
Program 8 - Extension Options (2) - [B.] SLT Dial Plan
Assign a Dial Plan for a single line telephone [0=Dial Plan 1,
1=Dial Plan 2].
Program 15 - System Options (1) - [E.] Single Step Access
Single Step Access allows a keyset user to place a CO
line or ICM call without lifting the handset or pressing
the speaker key first [0=disabled, 1=enabled].
Program 15 - System Options (1) - [C.] Automatic Line
Access
This feature allows a keyset user to access the first available line [0=disabled, 1=press SPK key and queuing
group number, 2=dial 0 from on-hook condition,
3=options 1 and 2 combined]. This option must be set to
‘1’ or ‘3’ when using Queue Groups to access a line.
Program 16 - System Options (2) - [B.] Recalling Line
Preference
Enable or disable Recall Line Preference for all extensions [0=disabled, 1=enabled].
Program 20 - System Options (6) - [D.] Automatic Line
Access Code for SLT
Set the option single line phones use for Automatic Line
Access [0=off-hook and dial 0, 1=off-hook and dial 9].
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Program 60 - Loop Disconnect Detection Timer
Use this timer to detect open loop (disconnect) from telco.
This program is set in 20 ms intervals [000=not detected,
001 - 050=20 - 1000 ms].
Program 64 - System Options (7) - [C.] Automatic Line
Access With Single Digit Code
Program how Automatic Line Access will seize a line
[0=lowest line number available, 1=highest line number
available, 2=rotating lines (line 1, then line 2, then line 3,
etc.)].
Program 86 - Line Options (3)
Use this program to enable or disable the Loop Disconnect
Detection for each line [0=disabled, 1=enabled].
Related Features
Account Code Capability
Users can dial Account Codes while placing calls. The
system may require Account Code Entry.
Last Number Redial / Save / Speed Dial / Repeat Dial
These features give extension users convenient options to
dialing manually.
Name/Message Storing
Use this feature to easily identify lines and speed dial
numbers used, and to program messages for Selectable
Display Messaging.
Toll Restriction
Toll Restriction may be programmed in the system to
restrict the numbers a user may dial. Dial Block allows each
user to temporarily block outgoing CO calls, if desired.
Feature Operation
To place a call when the line appears under a CO key
(keyset only):
Lift handset + CO key + Telephone number.
To place a call on a specific line:
Keyset
Lift handset + ICM key + dial 9 + Two-digit line number
(e.g., 01, 02, 03, etc.) + Telephone number.
Single Line Phone
Lift handset + 0 or 9 (depending on your access code) +
Two-digit line number (e.g., 01, 02, 03, etc.) + Telephone
number.
(Continued on next page)
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C.O. CALLS, PLACING (cont’d)
When “0” is the programmed entry for Automatic
Line Access Code for SLT (Program 20 [D.]), dial 9.
When “1” is the programmed entry for Automatic
Line Access Code for SLT (Program 20 [D.]), dial 0.
To use Line Queuing:
Keyset
Lift handset + HOLD + Dial Queue Group number (1-6) +
Replace handset.
If you hear busy tone, the extension can not use
Line Queuing for that group.
When Line Queuing rings an extension:
Lift handset.
Keyset users may then have to press flashing CO key.
To access the first available outgoing line using
Automatic Line Access:
Keyset
Press SPK key if needed+ Dial 0.
Single Line Phone
Lift handset + Dial 9 or 0 (depending on Program 20 [D.]).
To access the first available line in a Queue Group using
Automatic Line Access:
Keyset
Press SPK key + Dial Queue Group number (1-6).
Single Line Phone (Dial Plan 1 phones only)
Lift handset + Dial Queue Group number (1-6).
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CONFERENCE
308 ☞ Available - 6
internal parties
with two outside
callers maximum.
824 ☞ Available - 6
internal parties
with two outside
callers maximum.
Conference lets an extension user establish an outside call
and then add additional inside parties to the conversation. If
Multi-Line Conference is enabled in programming, a second outside call can be added to the conversation.
With this feature a user may join in a telephone meeting
with several different people without leaving the office.
Conditions: The 308 System allows only two simultaneous Conference calls.
Default Configuration: Conference with only internal
parties enabled.
Programming
Required Programming
Program 16 - System Options (2) - [D.] Add-On
Conference Set-Up Mode
Program a Conference to set-up call by call or all at once
[0=increase one by one, 1=increase 5 parties at once].
Other Programming
Program 16 - System Options (2) - [E.] Multi-Line
Conference
To allow outside calls to be in a Conference, enable this
option [0=disabled, 1=enabled].
Program 5 - Unsupervised Conference Port
Assign an extension port to an Unsupervised Conference
circuit [01-04]. Each Unsupervised Conference circuit
must be assigned to an unused extension port.
Related Features
Executive Override
Another extension user can join (break in to) the
Conference using Executive Override as long as the total
number of inside parties does not exceed six.
Meet-Me Conference
Conference allows additional parties to be added to a
(Continued on next page)
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CONFERENCE (cont’d)
previously established conversation. Meet-Me Conference
does not.
Music On Hold
While a Conference is being set up, MOH plays to the
initial caller.
Tandem Calls (Tandem Trunking)
This allows a user to establish a Conference call with two
outside parties and then hang up, leaving the outside parties connected.
Feature Operation
Method 1
To establish a conference call from a keyset:
Establish first call + CONF key + ICM key and Dial extension number OR establish second outside call + CONF.
For Intercom calls, the party must answer using
the handset or by pressing the SPK key.
To add more inside parties, repeat CONF + ICM +
Dial extension number/establish next call + CONF.
To establish a conference call from a single line phone:
Establish first outside call + Flash Hookswitch + Dial 93
when adding an internal party or dial 94 when adding an
outside call + Dial the phone/extension number of party to
be added + Flash Hookswitch.
To add more inside parties, repeat Flash
Hookswitch + Dial 93 (internal party) or dial 94
(outside call) + Dial the phone/extension number
+ Flash Hookswitch.
Method 2
To establish a conference call from a keyset:
Establish an outside call + Press CONF key + ICM key and
call the other extension by paging and announce the CO
line key number + CONF.
The called party must press the CO line key to join.
To join a Conference when invited:
Lift handset + Press CO line key.
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CONFIRMATION TONE
308 ☞ Available
824 ☞ Available
The Confirmation Tone feature allows a tone to be emitted
from the built-in speaker on the keyset phone each time a
line, function or dial pad key is pressed. The tone confirms
the key was fully pressed.
Conditions: None
Default Configuration: Confirmation Tone enabled.
Programming
Required Programming
Program 13 - Extension Options (3) - [A.] Confirmation
Tone
Enable [0] or disable [1] the Confirmation Tone.
Other Programming
None
Related Features
None
Feature Operation
To activate/deactivate the Confirmation Tone:
Do not lift handset + Dial *.
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DP AND DTMF COMPATIBILITY
308 ☞ Available
824 ☞ Available
The system administrator can program each trunk for Dual
Tone Multifrequency (DTMF) or Dial Pulse (DP) dialing.
This allows the system to connect to any combination of
DTMF or DP trunks.
DP/DTMF Compatibility also provides Pulse to Tone
Conversion. Pulse to Tone Conversion lets a keyset user
change their extension’s dialing mode while placing a call.
For systems in a DP area, this permits users to access dialup OCC’s (e.g., MCI or GTE Sprint) from a DP area.
Conditions: None
Default Configuration: Trunks are DTMF.
Programming
Required Programming
Program 1 - Line Options (1) - [B.] Dial Mode
Assignment
Assign either DP or DTMF to a line [0=DP, 1=DTMF].
Program 17 - System Options (3) - [A.] Dial Pulse Sender
Speed / [B.] Make/Break Ratio / [C.] DTMF Duration
Set timers for Dial Pulse [0=10 PPS, 1=20 PPS], Make/Break
Ration [0=33%, 1=39%], and DTMF Minimum Pause Time
[0=high speed (80ms on-80ms off), 1=mid speed (100ms on100ms off), 2=low speed (150ms on-150ms off)].
Other Programming
None
Related Features
Speed Dial
If a Speed Dial number uses a DP trunk and contains a
pause, pulse to tone conversion can be automatic. The
digits before the pause dial out DP. The digits after the
pause dial out DTMF.
Feature Operation
To change from Pulse to Tone Mode:
Dial phone number (pulse mode) + # + Dial phone number
(tone mode).
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DEPARTMENT STEP CALLING
308 ☞ Available
824 ☞ Available
Department Step Calling routes internal and DISA calls to a
predefined group of extensions. A call rings the first available extension in a group. If the user receives no answer,
they can then ring the next extension in the group using the
Step Call feature. Department Step Calling is helpful, for
example, for a group of co-workers that share responsibility
for answering calls. Each call can cycle through the group
until an available member picks it up or until it reaches the
last extension number in the group. When the user has
reached the last extension and presses # again, they will
hear a busy signal, indicating that there are no more extensions in the group.
Conditions: None
Default Configuration: No groups configured.
Programming
Required Programming
Program 11 - Hunt Groups
Assign extensions to a Hunt Group. Five Hunt Groups
maximum [0-4=Hunt Group number] with a maximum of
sixteen extensions per group.
Other Programming
None
Related Features
Call Waiting (Camp-On)
When all extensions in a hunt group are busy, a user
receives a busy tone and can then activate Callback or
Camp-On. This feature automatically connects the user to
the first extension programmed into that group as soon as
it becomes available.
Step Calling
If a call is not answered, you can use Step Calling to
force the call to ring to the next extension.
Transfer
A call can be transferred to a group number.
(Continued on next page)
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DEPARTMENT STEP CALLING (cont’d)
Feature Operation
To call a Department Group number:
Keyset
Lift handset + ICM + # + Department Group number (0-4).
First available extension is called. If there is no
answer, the user can dial # again to call the next
idle extension (see Step Calling).
Single Line Phone (set on Dial Plan 1)
Single line phones set on Dial Plan 2 cannot use
this feature.
Lift handset + Dial 7 + # + Department Group number (0-4).
First idle extension is called. If there is no answer,
the user can dial # again to call the next idle
extension (see Step Calling).
Transferring a call to a Department Group (keyset only):
Lift handset + ICM + # + Department Group number (0-4)
+ TRFR.
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DIRECT INWARD SYSTEM ACCESS
308 ☞ Available
824 ☞ Available
DISA permits outside callers to dial a special telephone
number and directly access system extensions, trunks and
features. For example, DISA helps sales people who are
away from the office but want to use the company’s trunks
for long distance calls.
To use DISA to access an outside line, the outside caller:
● Dials the telephone number that rings a DISA trunk
● Waits for the DISA trunk to automatically answer
● Dials ‘#’ and the DISA password (access code)
● Accesses the desired line and dials the telephone number
followed by a ‘#’
If all DISA ports are in use and a new call comes in on a
DISA line, the call will be treated as a regular call - not a
DISA call. DISA calls ring system extensions like any other
outside call (i.e., on a line or loop key).
An automatic answering machine (customer-provided) can
be connected to the system as a voice-announce device for
the DISA line to provide auto-attendant functions.
Additionally, the 308 system has an auto attendant feature
in the Fax/DISA PCB which provides announcements.
Call Forwarding a DISA Line
Incoming DISA calls can be programmed to Call Forward
to a preprogrammed outside number. When this feature is
activated, an incoming call on a DISA line is transferred
automatically to the telephone number programmed in the
System Speed Dial number ‘99’.
Conditions
● The DISA caller must use a DTMF type telephone.
● DISA requires disconnect supervision from telco.
● When entering system programming, if a port is connected to a keyset, an error indication will be displayed if you
try to program that port as a DISA port.
● After programming a DISA port, if a keyset is connected
to that port, the system will automatically change from
DISA to a keyset.
Default Configuration: No DISA trunks programmed.
(Continued on next page)
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DIRECT INWARD SYSTEM ACCESS (cont’d)
DISA Operation Flowchart
Dial from outside.
A
(Line to Line)
DISA Mode (Dial Tone heard).
Dial extension
number.
Busy
or
Idle?
Go to top of
next page
Dial "8" and Hunting
Group Number (0-4).
Busy
Busy tone
heard.
B
Dial once
more?
Extension ringing.
Outside caller hears
M.O.H.
C
Dial again
No
Answer or No
Answer?
No Answer
(within
time set in
PGM 31 (B))
Answer
Conversation
Dial # *
Go to
A
Calls Attendant
extension.
Note: If any entry is delayed more than 10 seconds, the call diverts to the
attendant.
If the Attendant extension (set in Program #51) does not answer
within 30 seconds, the call will be cut off.
Timers for line cut-off are in Program 31.
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DISA Operation Flowchart
Continued from
previous page
Dial '#' and Security Code
No
Go to B
Yes
Security Code
Matches?
Queue Group
Dial Tone heard
Queue Group or Dial '9'?
Dial Queue Group # (1-6)
Dial '9'
Dial '9' and line # (01 - system maximum)
If 2nd line is
not available
Dial telephone number
Dial '#'. Connects both lines (See Note 2)
Conversation
Dial '1' (This must be dialed
within 10 seconds)
Yes
Dial Tone heard.
(See Note 3)
Continue Conversation?
No
Hang up
2nd line
cut off
Go to C
When you want to finish
conversation, go to this route
1st and 2nd line cut off or 2nd
line cut off?
1st and 2nd
line cut off
Dial '# #' (See Note 1)
Note 1: If these operations are not executed, line is cut off by the
system's preprogrammed time set in Program 31 (B).
Note 2: If this operation is not executed during the time set in Program
31 (A), both CO lines are cut off.
Note 3: When the time programmed in Program 31 (B) is exceeded,
you hear dial tone.
(Continued on next page)
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DIRECT INWARD SYSTEM ACCESS (cont’d)
Programming
Required Programming
Program 3 - Line Options (2) - [A.] DISA Line / [B.]
DISA Access Mode
Enable the CO lines to be used as DISA lines [0=disabled,
1=enabled] and provide access to the lines [0=no access,
1=day mode, 2=night mode, 3= day and night mode].
Program 8 - Extension Options (2) - [A.] Instrument Type
Each DISA line requires an unused extension port which
must be programmed as type 1. The extension must be
supported by a station card, and the port can be the same
port used in Program 5 for Unsupervised Conference
[0=keyset, 1=DISA, 2=single line set (DP), 3=single line
set (DTMF)].
Program 30 - Voice Message Timer
Assign the timer the voice message device will use for
answering calls [Automatic Answering; 000=disabled,
001-255=1-255 seconds], and the timer for calls not
answered by the voice message device [Dial Tone Sent;
000=disabled, 001-255=1-255 seconds]. If the timers are
exceeded, dial tone will be sent to the trunk.
Program 31 - Line to Line Cut-Off Timer
Assign the timers for line-to-line conversation cut-off.
[Path Connection Waiting Timer - 000=disabled, 001255=1-255 seconds; Warning Tone Timer for Conversation
Cut-Off - 000=disabled, 001-255=1-255 seconds].
Program 46 - DISA Security Codes
Create up to eight security codes for DISA callers four
digits maximum.
Program 47 - DISA Security Code Extension
Assign extension numbers to each DISA Security Code
[10-system maximum=extension numbers].
Program 48 - DISA Class of Service
Assign a Class of Service to each DISA Security Code [05=COS levels 1-5].
Program 51 - Attendant Extension for DISA
Assign the operator’s extension number to receive
improperly completed DISA calls.
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Program 64 - System Options (7) - [D.] LED Indication
for Incoming DISA Call
Program how an incoming DISA call will appear on the
phone’s LED. [0=incoming DISA calls show busy LED,
1=incoming DISA calls flash like an incoming call].
Program 66 - DISA Timers
Set the timers for automatic termination of unauthorized
calls, busy extensions, or calls transferred to the operator
which are unanswered [Automatic Answer 000=answered at once, 001 - 255=1-255 seconds; Dial
Waiting Timer - 001-255=1-255 seconds; Extension
Calling Timer - 001-255=1-255 seconds].
Other Programming
Program 13 - Extension Options (3) - [D.] Voice
Announce Device Port
Enable or disable the Voice Announce Device port [0=disabled, 1=enabled].
Program 68 - Fax Assignment (2) - [A.] Line Type
For Portrait 308 only, program whether the line is to be
used for fax, DISA, or both. The setting here determines
whether or not the automated attendant will play the
greeting messages [0=fax, 1=DISA, 2=fax and DISA].
Related Features
Call Forwarding
Allows outside parties calling on the DISA line to be
transferred to a preprogrammed number automatically
when the system is set on the Call Forward mode. The
destination of the telephone number must be set on the
Speed Dial number 99.
Directed Call Pickup
Directed Call Pickup can be used to answer incoming
DISA calls.
Tandem Calls/Trunking
Tandem Calling allows a DISA caller to access an outside
line.
Tenant Service
All tenants share the same DISA codes.
Toll Restriction
All calls follow the Class of Service programmed for the
DISA line.
(Continued on next page)
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DIRECT INWARD SYSTEM ACCESS (cont’d)
Feature Operation
To use DISA to call an extension or access a Hunt Group:
Call the DISA line + Dial desired extension number or dial
8 + Hunt Group number (0-4).
To reuse the DISA line when called extension is busy:
Dial # + * + Dial desired extension number or dial 8 +
Hunt Group number (0-4).
To use DISA to place a call on a system line (Line-toLine):
Call the DISA line + Dial # + Dial DISA security code +
Queue Group number (1-6) for desired line or dial 9 and
the two-digit line number + Dial telephone number + #.
If busy tone is heard, use either procedure below
to disconnect.
To hang up the outside call and reuse the DISA line:
Dial # + * + # + DISA security code + Queue Group number (1-6) for desired line or dial 9 and the two-digit line
number + Telephone number + #.
If busy tone is heard, use either procedure below
to disconnect.
To disconnect both the DISA line and the system line
(This procedure must be used before hanging up):
Dial # #.
CALL FORWARDING ON THE DISA LINE:
To set the Call Forwarding mode (for keyset at station
10 only):
Press SPK + FTR + Dial 70 + SPK.
To cancel the Call Forwarding mode (for keysets only):
Press SPK + FTR + Dial 70 + SPK.
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DIRECT STATION SELECTION, DSS
308 ☞ Not Available
824 ☞ Available
The Direct Station Selection (DSS) Console has 24 DSS
keys. Each DSS key can be assigned as a DSS or programmable one-touch feature key. The DSS Console can only
be connected to a display keyset.
Each DSS key is assigned to the physical port number
accordingly (Not by extension number which is set in
Program 14). DSS Console users can intercom the other
extensions by just pressing a DSS key. They can also transfer a call to an extension by pressing a DSS key and TRFR
key. The system can have a maximum of 3 DSS Consoles.
Conditions: None
Default Configuration: All DSS keys are programmed for
extensions 10-33.
Programming
Required Programming
None
Other Programming
None
Related Features
Programmable Keys
The DSS Console provides an additional 24 keys that can
be programmed as one-touch feature keys.
Feature Operation
To place an Intercom call:
Lift handset + Press one of the DSS keys.
Automatic Hold of CO line:
While on a CO call, press one of the DSS keys.
Unannounced Transfer:
While on a CO call, press one of the DSS keys + TRFR.
Announced Transfer:
While on a CO call, press one of the DSS keys + Make
announcement + TRFR.
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DIRECT STATION SELECTION, EXTENSION
308 ☞ Available
824 ☞ Available
Direct Station Selection (DSS) keys provide a keyset user
with one-button access to other extensions in the system.
Each of the ten One-Touch keys on a key telephone can be
programmed to call a particular extension. The One-Touch
keys can also be programmed to access any Page Zone or
Door Box.
Display keysets have Busy Lamp Fields (BLF) which are
LED indications for One-Touch keys when used as DSS
keys. This indicates to the end-user the status of the associated extension.
Conditions: None
Default Configuration: One-Touch keys 1-9 are assigned
to extensions 10-18. Key 10 is set
for All Call Page.
Programming
Required Programming
None
Other Programming
Program 91 - Function Key Initialization
Use this program to reset to system default Personal
Speed Dial, Selectable Display Messages, Programmable
Feature keys, Alarms, and any reprogrammed DSS keys.
Related Features
Call Waiting (Camp-On)
After hearing a busy signal, a DSS caller can Camp-On to
the busy extension.
Intercom
DSS keys can be used as an alternative to dialing
Intercom numbers.
Feature Operation
To program a One-Touch key for DSS:
Lift handset + DC + # + One-Touch key + Extension number OR To program a Page Zone, dial 80-85 for the 308
System, 80-87 on the 824 System OR To program a Door
Box, dial 88 or 89 + Hang up.
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To use a DSS key:
Lift handset + One-Touch key set as DSS key
If Single Step Access is programmed and the
phone is equipped with a speakerphone, you do
not need to lift the handset.
To use a DSS key to Transfer an Intercom Call:
While on a call, press ICM + DSS key + TRFR
To display the number programmed under a DSS/OneTouch key (display phones only):
Do not lift handset + CHECK key + ICM key + One-Touch
key + CLEAR
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DIRECTED CALL PICKUP
308 ☞ Available
824 ☞ Available
Directed Call Pickup permits an extension user to intercept a
call ringing another extension. This allows a user to conveniently answer a co-worker’s call from their own telephone.
Conditions: None
Default Configuration: Directed Call Pickup always allowed.
Programming
Required Programming
None
Other Programming
Program 8 - Extension Options (2) - [C.] Internal Page
Zone
Assign internal page zones to extensions [0=disabled, 14=Page zones 1-4].
Related Features
C.O. Calls, Answering
All extension users can use Directed Call Pickup to
answer incoming C.O. calls.
Direct Inward System Access / Door Box / Intercom /
Transfer
Keyset users can use Directed Call Pickup to answer
these types of calls. (Does not apply to Single Line Phones
users.)
Feature Operation
To use Directed Call Pickup to answer an Intercom call,
incoming call and Unannounced Transfer (you must be in
the same page zone (Program 8 [C.]) or know the extension number of the phone that’s ringing):
If more than one extension is ringing, the calls are
answered as follows: Intercom calls, Unannounced
Transfer and then Incoming calls on a DISA line.
Keyset
Lift handset. Do not press SPK + Dial extension number of
ringing phone OR Dial #.
Single Line Phone
Lift handset + Dial access code (08 or 98, depending on your
Dial Plan) Dial extension number of ringing phone OR
Press #.
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To use Directed Call Pickup to answer an incoming call:
Single Line Phone
Lift handset + Dial Universal Answer code.
If “0” is the programmed entry for Automatic Line
Access Code for SLT (Program 20 [D.]), dial 960.
If Program 15 [C.] has option “1” or “3” enabled
you can also dial 96x (x=queue group number 1-6).
If “1” is the programmed entry for Automatic Line
Access Code for SLT (Program 20 [D.]), dial 060.
Note that Program 15 [C.] must be set to either
option “1” or “3”.
To use Directed Call Pickup to answer a Door Box call:
Keyset
Lift handset + Dial 9.
Single Line Phone
Lift handset + Dial access code + 9.
If “0” is the programmed entry for Automatic Line
Access Code for SLT (Program 20 [D.]), dial 98.
If “1” is the programmed entry for Automatic Line
Access Code for SLT (Program 20 [D.]), dial 08.
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DIRECTORY DIALING
308 ☞ Available
824 ☞ Available
Directory Dialing lets a display keyset user call a system
Speed Dial or Intercom number by selecting the name associated with the number. The user does not have to dial the
number — the user selects the displayed name instead. This
feature can be programmed as a One-Touch key in the
Programmable Keys feature.
Conditions: None
Default Configuration: Directory Dialing always allowed.
Programming
Required Programming
None
Other Programming
None
Related Features
Intercom
Extension users can use Directory Dialing an an alternative to dialing Intercom numbers.
Programmable Keys
The user-programmable option can be stored as a Feature
key.
Speed Dial
Extension users can implement Directory Dialing instead
of dialing system Speed Dial numbers.
Feature Operation
To store a name for each system Speed Dial number:
This option is only possible from station 10.
Press DC twice + HOLD + Dial system Speed Dial number
(00-99 or 000-199) + * + Input letters of the name by
Name/Message Storing feature (8 digits max.) + HOLD +
Dial next system Speed Dial number to store OR Press
CLEAR to finish.
To use Directory Dial to place a Speed Dial call:
Press DC + 6 + Enter first letter of name by Name/Message
Storing feature + Find name using # or * + Press line key.
To use Directory Dial to place an Intercom call:
Press DC + 4 + Enter first letter of name by Name/Message
Storing feature + Find name using # or * + Press ICM key.
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DO NOT DISTURB
308 ☞ Available
824 ☞ Available
At a keyset, Do Not Disturb (DND) blocks Page announcements, ringing and incoming voice announcements. DND
permits an extension user to work by the phone undisturbed
by these system audibles. When the user activates DND,
incoming trunk calls still flash the line keys. The user may
use the phone in the normal manner for placing and processing calls. This feature is not available to single line phones.
There are four levels of DND which can be programmed
into the system for each extension:
Level 0 = No DND capability
Level 1 = Blocks CO audible, allows Intercom calls
Level 2 = Blocks CO audible and Intercom calls
Level 3 = Blocks CO audible and Intercom calls or
just CO audible
A user calling an extension in DND hears a fast busy tone.
Conditions: None
Default Configuration: DND disabled
Programming
Required Programming
Program 13 - Extension Options (3) - [B.] Do Not Disturb
Allow or deny DND [0=disabled, 1=CO audible denied,
2=CO and ICM calls denied, 3=CO and ICM calls denied
or just CO audible denied].
Other Programming
None
Related Features
Call Forwarding
The Executive Call Forwarding feature allows the “secretary” extension to override the “executive” extension’s
override.
(Continued on next page)
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DO NOT DISTURB (cont’d)
Feature Operation
To activate DND while the phone is idle:
For level 1: Press DND once. DND flashes (allows
Intercom calls, block CO calls).
For level 2: Press DND once. DND lights steadily (blocks
all Intercom and CO calls).
For level 3: Press DND once to block CO audible and
Intercom calls. DND lights steadily.
OR
Press DND twice to block just CO audible.
DND flashes.
To cancel DND while the phone is idle:
Do not lift handset + Press DND once or twice (whichever
makes DND extinguish).
To activate DND while on a call:
For level 1: Press FTR, DND once. DND flashes (allows
Intercom calls, block CO calls).
For level 2: Press FTR, DND once. DND lights steadily
(blocks all Intercom and CO calls).
For level 3: Press FTR, DND once to block CO audible and
Intercom calls. DND lights steadily.
OR
Press FTR, DND, FTR, DND to block just CO
audible. DND flashes.
To cancel DND while on a call:
Press FTR + DND.
It may be necessary to press FTR, DND again
(depending on programming).
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DOOR BOX
308 ☞ Available - 2 door 824 ☞ Available - 2 door
boxes.
boxes.
The Door Box is a self-contained Intercom unit typically
used to monitor an entrance door. A visitor at the door can
press the Door Box call button (like a door bell). The Door
Box then sends chime tones to all extensions programmed
to receive chimes. To answer the chime, the called extension user just lifts the handset. This lets the extension user
talk to the visitor at the Door Box. The Door Box is convenient to have at a delivery entrance, for example. It is not
necessary to have company personnel monitor the delivery
entrance; they just answer the Door Box chimes instead.
The system can accommodate up to two Door Boxes; both
boxes can be used at the same time. Each Door Box has a
distinctive chime pattern. When the chime is answered, an
Intercom link is used.
Optionally, a customer-provided Door Unlock device can be
installed with the Door Boxes so that the keyset users can
unlock the door using their phones. The door can be unlocked
after an extension user answers chimes from that box or calls
that box. The Relay Assignment (Program 56) and Door Relay
Timer (Program 88) must be programmed for the device.
Conditions:
●
●
●
Door Boxes do not use any system extension
ports.
When an outside call is retrieved by pressing the
hookswitch during a Door Box call, the door
relay can not be manually controlled.
When the extension goes on hook during the
door relay timer, the door will lock immediately.
Default Configuration: No Door Boxes programmed.
Programming
Required Programming
Program 12 - Door Chime Box
Assign an extension number to receive the Door Box
chimes [10-system maximum=extension numbers] and the
ring type each should have [0=no ring, 1=day ring,
2=night ring, 3=day and night ring].
(Continued on next page)
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DOOR BOX (cont’d)
Program 20 - System Options (6) - [A.] Door Chime Tone
Duration / [C.] Door Alert Tone
Enable the Door Box Chime [0=disabled, 1=enabled] and
program the duration of the chime [0=2 times, 1=30 sec].
Program 20 - System Options (6) - [E.] Existence of Door
Chime Box
Enable/disable Door Box [0=none, 1=Door Box 1 enabled,
2=Door Box 2 enabled, 3=Door Box 1 + 2 enabled].
Program 61 - Extension Options (4) - [E.] Door Box
Restricted
Enable or disable an extension’s ability to receive or place
calls to the Door Boxes [0=enable, 1=disable].
Other Programming
Program 56 - Relay Assignment
Program Relay Contacts for Door Boxes [1=Door Box 1,
2=Door Box 2]
Program 88 - Door Relay Timer
Program Relay Contacts for manual or automatic release
[000=manual operation, 001-255=100 msec-25.5 sec].
Related Features
Directed Call Pickup
Directed Call Pickup can be used to answer Door Box
calls.
Message Waiting
A Message Waiting can not be left for a Door Box.
Feature Operation
To answer the chime tones (from your phone):
Lift handset.
To answer the chime tones by Directed Call Pickup:
Keyset
Lift handset + 9.
Single Line Phone
Lift handset + Dial access code + 9.
If “0” is programmed entry for Automatic Line
Access Code (Program 20 [D.]), dial 98.
If “1” is programmed entry for Automatic Line
Access Code (Program 20 [D.]), dial 08.
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To call a Door Box:
Keyset
Lift handset + ICM + Dial 88 for box 1, 89 for box 2.
Single Line Phone
Lift handset + 7 + Dial 88 for box 1, 89 for box 2.
If on Dial Plan 2, do not dial 7.
To unlock / lock the door after contacting the Door Box
(keysets only):
Press FLASH key to activate the relay.
The relay remains closed until FLASH is pressed
again or the Door Box call is terminated.
To program a One-Touch key for a Door Box key (DSS):
Lift handset + DC + # + One-Touch key + Dial 88 or 89 +
Hang up.
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EXECUTIVE OVERRIDE
308 ☞ Available
824 ☞ Available
Executive Override lets a keyset extension user override the
system’s privacy feature - a user can break into an outside
call at another extension, including a call on a Private Line.
The intrusion may or may not be preceded by a warning
tone, depending on programming. The warning tone comes
over the speaker of both extensions. The extension must
have outgoing line access for the line they wish to override.
The system allows several users to use Executive Override
to break into the same line. However, the total number of
extensions on the line can not exceed six, no matter how
they accessed the line (e.g.Conference, Meet-Me
Conference, Tandem Trunking).
Conditions: None
Default Configuration: Executive Override disabled.
Programming
Required Programming
Program 4 - Extension Options (1) - [A.] Executive Override
Enable or disable Executive Override for an extension
[0=disabled, 1=enabled with a tone, 2=enabled without a
tone].
Program 6 - Outgoing Line Access
An extension must have access to the line they wish to
override [00=no group assigned, 01-30=line groups 1-30].
Other Programming
None
Related Features
Conference
Another extension user can join (break in to) the
Conference using Executive Override as long as the total
number of inside parties does not exceed six.
Tenant Service
Executive Override is not possible between Tenant
Groups, unless a phone is assigned to Tenant ‘0’.
Feature Operation
To use Executive Override to break into a call:
Lift handset or press SPK + Press steadily lit CO key.
This breaks into the telephone conversation on that
line. The extension being overridden may or may
not hear a beep.
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EXTERNAL ALERTING DEVICES
308 ☞ Available - 1
external alarm.
824 ☞ Available - 2
external alarms.
The system has two external alarm inputs which the
installer can connect to customer-provided alerting devices.
The system can detect a make (close) or break (open) from
an alarm. The system programming determines if the alarm
inputs require an open or closed circuit. An alarm detection
causes the system to send a signal to stations programmed
to receive the alarm. The alarm signal can also be sent to
external paging speakers. The paging relays can be used to
activate loud bells.
Tripping the alarm loop connected to the alarm input will
cause the alarm tones to be sent to any telephones and external page zone(s) programmed to receive them. Alarm 1 produces a constant beep-beep repetition until the circuit is
reset. Alarm 2 provides three beeps-pause-three beeps-pause
repetition. If both alarms are tripped, Alarm 1 takes priority.
When using external power for the alarm sensor, proper
polarity must be observed. The positive is number 1 on the
DDK connector, the negative is number 2. The external
power should provide no more than 24 volts DC. The current flow is less than 5 mA.
Conditions: The devices connected to the relays must
meet the following specifications:
Maximum Load:
250 mA @ 24 V dc
Loop Resistance (Internal Power): less than 100 ohms
Default Configuration: No alarms programmed.
Programming
Required Programming
Program 13 - Extension Options (3) - [C.] Alarm Audible
Enable or disable the alarm audible [0=disabled, 1=enabled].
Program 44 - External Alarm Sensor
Install the Alarm Sensors [0=not installed, 1=installed]
and program the trigger condition [Internal Power: 0=normally closed loop, 1=normally open loop; External
Power: 0=normally open loop, 1=normally closed loop].
(Continued on next page)
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EXTERNAL ALERTING DEVICES (cont’d)
Program 49 - External Zone BGM/Alarm - [B.] Alarm 1,
[C.] Alarm 2
Enable or disable Alarms 1 and 2 [0=disabled, 1=enabled].
Related Features
Paging
The system administrator can use the external relays to
activate external paging amplifiers. Refer to the Paging
feature and also to the system hardware manual.
Feature Operation
None
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FAX COMPATIBILITY
308 ☞ Available
824 ☞ Not Available
Fax Compatibility lets you integrate a customer-provided
fax machine into your telephone system.
The Fax/DISA PCB allows for the connection of a G3-type
fax machine to a station port. It will detect the CNG signal
from an incoming fax call and allow the call to be connected automatically to the fax unit. (If a G2-type fax machine
is used, an incoming call may not be automatically transferred to the fax machine.)
Preparing the Automated Attendant Message
The Fax/DISA PCB provides five automated attendant messages which are used for the fax and DISA features only.
Before using either feature, each message must be recorded.
These messages can only be recorded at station 10.
Each message’s recording time is fixed and can not be
changed. The following chart shows the length of time and
sample message for each message.
Message 1
18 seconds
Thank you for calling the XYZ company. Please
hold while your call is being processed. Thank you.
(This is only a greeting message. A caller wishing to send a fax must wait for Message 2
before proceeding.)
Message 2
18 seconds
Thank you for calling the XYZ company.
Please dial your extension number between 0 and
7. If you wish to send a fax, please dial # or
press the start key now. Thank you.
Note: The extension numbers must be specified as
0 through 7. This corresponds as: 0=extension 10 .
. . 7=extension 17.
Message 3
9 seconds
You have dialed an incorrect number. Please
enter your extension number again.
Message 4
9 seconds
Your call is being transferred to the operator.
Please hold.
Message 5
9 seconds
We’re sorry you’re experiencing problems. Please
try your call again later.
(Continued on next page)
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FAX COMPATIBILITY (cont’d)
Conditions: None
Default Configuration: No fax lines programmed.
Programming
Required Programming
Program 67 - Fax Assignment (1)
Assign the following options:
[1.] Line Number
Assign the line number to be used for the fax machine
[00=Not assigned, 01 - 03=Line numbers 01-03].
[2.] Station Port
Assign the station port to which the fax machine is
connected [00=Not assigned, 12 - 17=stations 12-17].
Other Programming
Program 68 - Fax Assignment (2) - [A.} Line Type
Program whether the line is to be used for fax, DISA, or
both. The setting here determines whether or not the automated attendant will play the greeting messages [0=fax,
1=DISA, 2=fax and DISA].
Program 68 - Fax Assignment (2) - [B.} CNG Signal Not
Received
Set how the system should handle a call when the CNG
signal is not received [0=cut off, 1=transfer to operator,
2=transfer to fax].
Program 68 - Fax Assignment (2) - [C.} Extension Busy
Program how the system should handle a call when the
desired extension is busy [0=cut off, 1=transfer to operator, 2=resent Attendant Message #2].
Program 69 - Fax Assignment (3)
Assign the following timers:
[1.] Automatic Answer Timer
If the system should not answer the call immediately,
but should wait for a specified amount of time, set
the timer for the desired delay time [000=immediate
answer, 001 - 255=1-255 seconds].
[2.] Waiting Time for CNG Signal Detection
Set how long the system should wait for a CNG signal [000=not assigned, 001 - 255=1-255 seconds].
[3.] Waiting Time for DTMF Signal Receiving
Program how long the system should wait to receive
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DTMF signals [000=not assigned, 001 - 255 = 1-255
seconds].
[4.] Calling Time for Telephone/Fax
Program the calling timer for fax or extensions
[000=not assigned, 001 - 255 = 1-255 seconds].
Program 75 - Extension Options (5) - [C.] Automatic Line
Seizing by Fax
Enable or disable the ability for the fax machine to automatically seize a line when going off-hook [0=disabled,
1=enabled].
Related Features
Direct Inward System Access
The Automated Attendant message provided by the
Fax/DISA PCB is used for the Fax and DISA features.
Feature Operation
Automated Attendant Messages
To record a message:
Lift handset + Press ICM + Dial 930 + Dial message number (1-5) + Press * to start recording (wait until dial tone is
heard) + Press * to stop recording + Hang up.
When recording, make sure to speak clearly.
Pressing # will cancel the recording.
To erase a message:
Lift handset + Press ICM + Dial 931 + Dial message number (1-5) + Press * + Hang up.
To confirm a message:
Lift handset + Press ICM + Dial 932 + Dial message number (1-5) + Press * + Listen to message + Hang up.
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FLASH
308 ☞ Available
824 ☞ Available
Flash allows an extension user to access certain CO or
PBX/Centrex features by interrupting trunk loop current. It
also allows a user to disconnect/reconnect on a CO line.
Flash lets an extension user take full advantage of whatever
features the connected telco or PBX offers. The system
administrator must set the Flash parameters for compatibility with the connected telco or PBX. The programmable setting is in 10 msec increments.
Conditions: None
Default Configuration: 150 (1.5 seconds for CO lines)
070 (700 msec for PBX/Centrex
lines)
Programming
Required Programming
Program 26 - Flash Timer
Set the length of the loop current interruption the system
provides to a trunk [000=disabled, 001-250=10-2500
msec].
Other Programming
None
Related Features
PBX/Centrex Compatibility
If the system is behind a PBX/Centrex, Flash normally
gives the user access to many PBX/Centrex features.
Feature Operation
To flash the trunk you are on:
Keyset
Press the FLASH key.
Single Line Phone
Press and release the hookswitch (approximately 1/2 second) + Dial 90.
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FLEXIBLE STATION NUMBERING
308 ☞ Available
824 ☞ Available
Flexible Station Numbering allows any extension number,
within a specific range, to be assigned to any telephone port
in the system. Originally, extension numbers matched the
telephone port numbers. See below for the range of extension numbers available to the telephone ports.
System Port
10 - 33
Available Ext. #
(2 digits)
10 - 79
Available Ext. #
(3 digits)
100 - 799
Conditions: Only one extension can be assigned to each
port.
Default Configuration: Port numbers match extension
numbers.
Programming
Required Programming
Program 14 - Flexible Station Numbering
Assign an extension number to a telephone port and/or
change the range of the 2- and 3-digit extensions.
Other Programming
None
Related Features
None
Feature Operation
None
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HANDSFREE/MONITOR
308 ☞ Available
824 ☞ Available
With Handsfree (Speakerphone), keyset users may process
calls using the speaker and microphone in the telephone
(instead of the handset). Handsfree is a convenience for
workers who don’t have a free hand to pick up the handset.
For example, a terminal operator could continue to enter
data with both hands while talking on the phone.
Keysets without full speakerphone capability can initiate
calls by pressing the SPK key and processing their calls in
a normal fashion. When the called party answers, the user
must lift the handset to speak.
Conditions: None
Default Configuration: Handsfree enabled.
Programming
Required Programming
Program 4 - Extension Options (1) - [E.] Headset
Headset should be disabled for each extension that should
have Handsfree [0=disabled, 1=enabled].
Other Programming
None
Related Features
Headset Compatibility
Keysets with Headset capability should not have Handsfree.
Intercom
Handsfree lets any keyset user answer a voice-announced
Intercom call without touching the phone.
Microphone Mute
An extension user can turn off the phone’s microphone at
any time.
Feature Operation
To place a call Handsfree:
Press SPK + Obtain outside/Intercom dial tone in the usual
way + Dial #.
If Single Step Access programmed, don’t press SPK.
Speak toward phone when call is established.
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To answer an outside call using Handsfree:
Press SPK key + Flashing CO line key + Speak toward
phone.
If Ringing Line Preference programmed, pressing
SPK answers the call.
To answer an Intercom call using Handsfree:
A co-worker Intercoms your extension. Speak toward the
phone.
To hang up a Handsfree call:
Press SPK.
To change a handset call into a Handsfree call:
Press SPK + Hang up.
To change a Handsfree call into a handset call:
Lift handset.
Note: For almost any keyset feature instruction that
states, “Lift handset,” the SPK key can be pressed
instead. SPK must be pressed again to hang up.
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HEADSET COMPATIBILITY
308 ☞ Available
824 ☞ Available
A keyset user can utilize a customer-provided headset in place
of a handset. Like using Handsfree, a headset frees up the
user’s hands for other work. However, headset operation provides privacy not available from handsfree. While in the headset mode, the hookswitch must be in the on-hook condition.
This feature requires a modular headset compatible with a
‘dynamic’ type transmitter network.
CAUTION:
Use of a headset not properly programmed may be harmful
to the user. Ringing signals produced by the headset may be
painfully loud.
Conditions: None
Default Configuration: No headsets enabled.
Programming
Required Programming
Program 4 - Extension Options (1) - [E.] Headset
Enable or disable headsets [0=disabled, 1=enabled].
Other Programming
None
Related Features
Handsfree/Monitor
A keyset with headset enabled can not use handsfree to
originate or answer a call. Handsfree ICM calls to this
station still function.
Repeat Redial
Repeat Redial is inoperable when using a headset.
Volume Control
The user can adjust the volume of the signals in a customer-provided headset.
Feature Operation
To install the headset:
Make sure phone is idle and programmed for headset operation + Unplug the handset (Leave handset in handset cradle) + Plug in headset.
To operate the headset:
Press SPK whenever you see “Lift handset.” or “Hang up.”
The SPK key functions as a Release key.
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HOLD
308 ☞ Available
824 ☞ Available
Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or Music-OnHold, not the conversation in the extension user’s work
area. While the call waits on Hold, the extension user may
process other calls or use a system feature.
There are three types of Hold:
Hold (also called System Hold)
● Exclusive Hold
● Automatic Hold
●
Hold
With Hold, an outside call on Hold flashes the line key (if
programmed) at all other keysets. Any keyset user with the
flashing line key can pick up the call. A keyset user can also
place an Intercom call on Hold. However, Intercom calls on
Hold do not indicate at any other extensions and no other system features can be accessed without disconnecting the call.
Exclusive Hold
When a user places a call on Exclusive Hold, only that user
can pick up the call from Hold. The trunk appears busy to
all other keysets that have a key for the trunk.
Automatic Hold
Automatic Hold occurs when a user presses ICM or CONF
while already on a call. The system places the call on Hold
automatically.
Calls left on Hold recall the extension which placed them
on Hold after the Hold Recall interval. If still unretrieved,
abandoned outside calls ring station #10/attendant. A display phone can be set to the Recall Line Display Mode.
When a Hold Recall tone is heard, the display will show the
line and station number of the recalling line. See “Feature
Operation” for setting up.
Conditions: None
Default Configuration: Hold always allowed at all
extensions.
Exclusive Hold allowed at all
extensions.
(Continued on next page)
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HOLD (cont’d)
Programming
Required Programming
Program 15 - System Options (1) - [D.] Exclusive Hold
Enable or disable Exclusive Hold [0=disabled, 1=enabled].
Program 16 - System Options (2) - [B.] Recall Line
Preference
Enable or disable this feature [0=disabled, 1=enabled].
Program 21 - Exclusive Hold Timers
Set recall timer for calls on Exclusive Hold [000=not
assigned, 001-255=10-2550 sec.] and timer for how long
those calls should ring the extension [001-255=1-255 sec.].
Program 22 - System Hold Timers
Set recall timer for calls on System Hold [000=not assigned,
001-255=10-2550 sec.] and timer for how long those calls
should ring the extension [001-255=1-255 sec.].
Other Programming
Program 6 - Outgoing Line Access / Program 7 Incoming Line Access/Audible
SLT’s must have access to the line on hold in order to
pick up the call [0=allowed, 1=denied].
Program 16 - System Options (2) - [C.] Allow SLT to
Pickup Lines on Hold
Program whether SLT’s should be allowed to pick up calls
placed on Hold by other extensions [0=disabled, 1=enabled].
Program 29 - Attendant Reverting
Program calls left on hold passed the time set to ring the
attendant [000=disabled, 001-255=1-255 sec.].
Program 77 - Extension Options (6)
Program whether individual extensions can place calls on
hold immediately, ignoring the time set in Program 87 Hold Disable Timer.
Related Features
Call Parking
This allows you to put a call in a waiting state so that any
other extension within the same Park Group can pick it up.
Intercom
After placing ICM calls on Hold, the user can’t hang up
or the system will disconnect the call.
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Music on Hold
MOH provides music to callers on Hold.
Feature Operation
To place a call on Hold:
If you place an Intercom call on Hold, do not hang
up the handset or the call will be terminated.
Keyset (Intercom or Outside calls)
Press HOLD + Hang up.
Single Line Phone (Outside calls only)
Flash hookswitch + Dial 91 + Hang up.
To place an outside call on Exclusive Hold:
Keyset
Press HOLD twice + Hang up.
Single Line Phone
Flash hookswitch + Dial 92 + Hang up.
To retrieve a call on Hold:
Keyset
Lift handset + For outside calls, press flashing CO key or
for Intercom calls, press ICM key.
If the outside line does not appear on a CO key,
press ICM + 99 + your extension number.
Single Line Phone
Lift handset + Dial function code.
Function Codes:
Dial Plan 1 - Dial 61.
Dial Plan 2 and “0” is programmed entry for
Automatic Line Access Code (Program 20 [D.]) dial 951.
Dial Plan 2 and “1” is programmed entry for
Automatic Line Access Code (Program 20 [D.]) dial 051.
To retrieve an outside call on Hold at another extension:
Keyset
Lift handset + ICM + 99 + Ext. # that placed call on Hold.
Single Line Telephone
Lift handset + 0 or 9 (depending on your access code) +
Station number which has the call on Hold.
To set/cancel Recall Line Display:
Press SPK key + FTR key + CHECK key.
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HOTLINE-DUAL HANDSFREE HOTLINE
308 ☞ Available
824 ☞ Available
Dual Handsfree Hotline allows one extension to simultaneously call two other extensions. The ‘secretary’ extension
can make a voice announced Intercom call over the speaker
of both ‘executive’ extensions. The users at the executive
extensions can reply Handsfree (i.e., by just speaking
toward the phone) and all three parties can converse. The
simultaneous call goes through only if both executive
extensions are idle and an executive extension has not forwarded Intercom calls. In order to reply Handsfree, the
microphone at an executive extension must be on. When an
executive replies by lifting the handset, the other executive
is disconnected. The secretary can make a ringing Intercom
call to both executives; however, an executive must lift the
handset to reply, which disconnects the other executive.
Up to four Dual Handsfree Hotline partners can be programmed.
Conditions: A single line phone can be used as a ‘secretary’ phone, but it can not be used for an
‘executive’ phone.
Default Configuration: No Dual Handsfree Hotline partnerships programmed.
Programming
Required Programming
Program 10 - Dual Handsfree Hotline
Pair together the ‘secretary’ and ‘executive’ extension numbers [00=disabled, 10-system maximum=extension #].
Other Programming
None
Related Features
Intercom
If an ‘executive’ extension picks up a Dual Handsfree
Hotline call, the other ‘executive’ is cut off.
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Feature Operation
To place a Dual Handsfree Hotline call:
Lift handset at secretary extension + Press ICM + Dial
either executive’s extension number.
If ringing is heard, the secretary can dial 1 to convert the call into a voice announced call. If busy
tone is heard, the secretary can still contact the
other executive by calling the other executive’s
extension number.
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INTERCOM
308 ☞ Available - 2 ICM 824 ☞ Available - 6 ICM
links.
links, expandable
by software.
Intercom gives every extension user dial access to every
other extension. The system universally allows Intercom
calling.
Intercom calls can ring or voice-announce at the called
extension. Depending on system programming and extension user options, any keyset can receive a voice-announced
Intercom call. The system administrator can:
● Enable/disable voice announced Intercom calls systemwide
● Enable/disable handsfree reply system-wide
● If allowed system-wide, enable/disable incoming voiceannounced Intercom calls for each extension
Each extension user can:
● Force Intercom calls they place to ring the called extension, regardless of other programming
● If allowed system-wide, enable/disable voice-announce
for their Intercom calls
Intercom Line Increase
There are 6 Intercom links provided in the system. One link
is reserved if background music is used. The system has
Intercom Link Increase. This allows unused line circuits to
be used as Intercom links, providing increased Intercom
calling capabilities. If all links are busy, the ICM key will
light on the phones. The Intercom Hold/Conference feature
is disabled when Intercom links are increased.
Conditions: None
Default Configuration: Intercom calls are always
allowed. All ICM calls voice
announce at the called keyset.
Programming
Required Programming
Program 4 - Extension Options (1) - [D.] Intercom Signal
Call
Program by station to have either ICM call voice announce
or ring the called extension (0=voice call, 1=ring].
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Program 19 - System Options (5) - [B.] Intercom
Signaling
Program system-wide to have either to have ICM calls
voice announce or ring the called extension [0=voice call,
1=ring].
Program 45 - Intercom Link Increase
Enable or disable the Intercom Link Increase [00=not
assigned, 01-system maximum minus 1=last line # used].
Note: Any change to this program will reset the system!
Other Programming
Program 52 - Tenant Options - [A.] Intercom Call
Enable or disable the ability for different Tenant Groups
to Intercom each other [0=enabled, 1=enabled].
Related Features
Direct Station Selection, Extension / Directory Dialing
Use DSS keys as an alternative to dialing Intercom extension number.
Directed Call Pickup
Directed Call Pickup can be used to answer Intercom
calls.
Handsfree/Monitor
Handsfree lets any keyset user answer voice-announced
Intercom call without touching the phone.
Hotline - Dual Handsfree Hotline
If one ‘executive’ extension picks up a Dual Handsfree
Hotline call, the system disconnects the other ‘executive’.
Message Waiting
An extension user can leave a Message Waiting request at
a busy or unanswered extension.
Tenant Service
Members of Tenant groups can Intercom member of other
Tenant groups, if allowed.
Feature Operation
To place an Intercom call:
Keyset
Lift handset + Press ICM + Dial extension number.
To convert a ringing call into a voice announced
call or vice versa, dial 1.
(Continued on next page)
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INTERCOM (cont’d)
Single Line Phone - Dial Plan 1
Lift handset + Dial 7 + Extension number.
To convert a ringing call into a voice announced
call, or vice versa, dial 1.
Single Line Phone - Dial Plan 2
Lift handset + Dial extension number.
To convert a ringing call into a voice announced
call, or vice versa, dial 1.
To answer an Intercom call if you hear one beep:
Listen for: One beep + Speak toward phone.
If you hear two beeps, the Microphone Mute feature is enabled and handsfree reply is not possible.
To answer an Intercom call that rings your phone:
Listen for: ICM ring + Lift handset.
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LAST NUMBER REDIAL
308 ☞ Available
824 ☞ Available
Last Number Redial allows an extension user to quickly
redial the last number dialed. For example, a keyset user
may recall a busy or unanswered number without manually
dialing the digits.
This feature saves up to 18 digits of the number dialed from
the last CO line seized by the user. The number can be any
combination of digits 0-9, # or *. The system remembers
the digits regardless of whether the call was answered,
unanswered or busy.
Conditions:
The installation of an SMDR PCB will alter the operation
of redialing a *. The first and second * and any digits
dialed in between will be recognized as Account Codes.
Any digits following the second *, including another *,
will be redialed.
Default Configuration: Last Number Redial is always
allowed.
Programming
Required Programming
Program 33 - Last Number Redial/Repeat Dial Timer
Set the interval time between automatic cut-off and seizing a line on Last Number Redial and Repeat Dial features [000=disabled, 001-010=1-10 seconds].
Other Programming
Program 8 - Extension Options (2) - [B.] SLT Dial Plan
Choose Dial Plan 1 or 2 for single line phones [0=Dial
Plan 1, 1=Dial Plan 2].
Related Features
C.O. Calls, Placing
This feature gives users convenient options to dialing
manually.
Feature Operation
To use Last Number Redial:
Keyset
Lift handset or press SPK + Press CO key + LND key.
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LAST NUMBER REDIAL (cont’d)
Single Line Set
Lift handset + Dial function code + Queue Group Number
(1-6).
Function Codes:
SLTs set for Dial Plan 1, dial 60.
SLTs set for Dial Plan 2 “0” is the programmed
entry for Automatic Line Access Code (Program
20 -D), dial 94.
SLTs set for Dial Plan 2 and “1” is the programmed entry for Automatic Line Access Code
(Program 20 - D), dial 04.
OR
Lift handset + Dial 047.
The system automatically chooses the line the
original call used.
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LOOP KEYS
308 ☞ Available
824 ☞ Available
Loop keys are programmable keys that simplify the way
keyset users place and answer outside calls. This feature
permits access to an outgoing line automatically by pressing a loop key. This provides the following advantages:
●
●
When the numbers of CO lines connected to the system are
larger than the available line keys on a phone, user’s can still
have access to all the CO lines by pressing the loop key.
User’s can use the Park feature.
Note that only one loop key per extension can be programmed.
Conditions: Only a CO line key can be programmed as a
Loop key.
Default Configuration: No Loop keys programmed.
Programming
Required Programming
See “Programmable Keys” feature.
Other Programming
Program 6 - Outgoing Line Access
Select line groups available to each extension [00=none,
01-30=line groups 1-30].
Program 7 - Incoming Line Access/Audible
Select line groups each extension can access for incoming
calls and the audible assignment for those lines [Access 00=none, 01-30 line groups 1-30; Audible - 0=no ring,
1=day ring, 2=night ring, 3=day and night ring].
Program 16 - System Options (2) - [A.] Ringing Line
Preference
Allow Ringing Line Preference in order to answer incoming calls on a Loop key [0=disabled, 1=all incoming calls
to Group 1 and ringing calls to Group 2, 2=all calls ringing Groups 1 and 2].
Related Features
Programmable Keys
Designate a CO key as a loop key [feature #1-14].
(Continued on next page)
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LOOP KEYS (cont’d)
Transfer
Transferred CO calls will appear on the loop key.
Feature Operation
To place a call using a loop key:
Press a loop key + Dial number.
To answer a call ringing a loop key:
Lift handset + Press loop key if required.
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MEET-ME CONFERENCE
308 ☞ Available
824 ☞ Available
With Meet-Me Conference, a keyset user can set up a
Conference with up to five other inside parties. Each party
joins the Conference by dialing a Meet-Me Conference
access code (within 30 seconds). Meet-Me Conference lets
up to six keyset users have a telephone meeting — without
leaving the office.
With Meet-Me Page, an extension user can set up an
Intercom call with one other co-worker who may not be at
their desk. The co-worker simply dials the announced page
zone and the call is connected.
Conditions: None
Default Configuration: Meet-Me Conference always
allowed.
Programming
Required Programming
Program 8 - Extension Options (2) - [C.] Internal Page
Zone
Assign a page zone to each extension [0=disabled, 14=Page Zones 1-4].
Program 19 - System Options (5) - [A.] All Call to
External Zone
Assign an All Call page zone to external zone speakers
[0=disabled, 1=Speaker 1, 2=Speaker 2, 3=Speaker 1 + 2].
Other Programming
Program 20 - System Options (6) - [B.] Paging Splash
Tone
Enable or disable the Paging Splash tone [0=disabled,
1=enabled].
Related Features
Conference
This allows an extension user to add additional parties into
an active conversation. Meet-Me Conference does not.
Feature Operation
To set up a Meet-Me Page between two extensions:
Lift handset + Press ICM (or programmed DSS key) + Dial
(Continued on next page)
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MEET-ME CONFERENCE (cont’d)
page zone (80-85 for the 308 System, 80-87 for the 824
System) + Page person and announce same code you dialed
+ Dial # + Do not hang up.
Single Line Phones - If set for Dial Plan 1, dial 7
instead of ICM. If set for Dial Plan 2, skip this
step.
To join a Meet-Me Page with one other extension:
Lift handset (Do not press SPK) + SLT only-dial code
below + Dial announced code (80-85 for the 308 System,
80-87 for the 824 System) or if calling party is in the same
zone, dial 88.
Single Line Phones on Dial Plan 1 - Dial 8.
Single Line Phones on Dial Plan 2 - If “0” is the
programmed entry for Automatic Line Access
Code (Program 20 [D.]), dial 98.
Single Line Phones on Dial Plan 2 - If “1” is the
programmed entry for Automatic Line Access
Code for (Program 20 [D.]), dial 08.
To set up a Meet-Me Conference with three or more
extensions (keyset only):
Lift handset + Press ICM + Dial code (80-84) + Page
desired parties. Announce that parties should press CONF +
Press CONF key + Do not hang up.
To reply to a Meet-Me Conference with three or more
extensions (keyset only):
Lift handset + Press CONF key.
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MESSAGE WAITING
308 ☞ Available
824 ☞ Available
With Message Waiting, an extension user can leave an indication at a busy or unanswered extension requesting a
return call. The indication of a message left for a keyset is a
quick-flashing MW LED. For single line sets, the indication
is a moderate busy-type signal when the handset is first lifted. The originating extension’s MW LED will have a double wink. Answering the Message Waiting automatically
calls the extension which left the indication. Message
Waiting ensures that a user will not have to recall an unanswered extension. It also ensures that a user will not miss
calls when their extension is busy or unattended. If a
Message Waiting is returned to an extension that does not
answer, the MW LED will still flash until the extension is
successfully called back.
Additionally, Message Waiting lets extension users:
Cancel all the messages they left at other extensions
● Cancel all messages left at their extension
● View and selectively answer messages left at their extension (display keyset only)
● Using the Selectable Display Messaging feature, a user can
leave a text message for the receiving extension to read.
●
An extension user can leave Message Waiting at any number of extensions. Also, any number of extension users can
leave a Message Waiting at the same extension.
Conditions:
A power failure or system reset cancels all Message
Waiting indications. Answering the message by establishing a handset to handset connection will also cancel the
Message Waiting indication.
Default Configuration: Message Waiting allowed.
Programming
Required Programming
None
Other Programming
None
(Continued on next page)
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MESSAGE WAITING (cont’d)
Related Features
Door Box
An extension user cannot leave a message at a Door Box.
Intercom
An extension user can leave a Message Waiting request at
a busy or unanswered extension.
Selectable Display Messaging
When an extension user Intercoms a display phone and
receives a busy signal or no answer, the user can leave a
Message Waiting with a selected display message.
Feature Operation
To leave a Message Waiting (at an extension that is busy
or does not answer):
Call extension and receive busy tone + Dial 0 + Hang up.
MW flashes as confirmation at both extensions (if
phone are keysets).
To cancel all Message Waiting indications you left and
that were left for you (display keyset only):
Press FTR + CLEAR.
To cancel all Message Waiting indications you left:
Keyset
Lift handset + Dial * 0 * + Hang up.
Single Line Phone
Lift handset + Dial function code.
Function Codes:
SLTs set for Dial Plan 1, dial 69.
SLTs set for Dial Plan 2 and “0” is the programmed entry for Automatic Line Access Code
(Program 20 [D.]), dial 959.
SLTs set for Dial Plan 2 and “1” is the programmed entry for Automatic Line Access Code
(Program 20 [D.]), dial 059.
To cancel an individual Message Waiting from the originating phone:
Keyset
Lift handset + Dial * + Extension number + * + Hang up.
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To cancel an individual Message Waiting from originating or received phone (display keyset only):
Do not lift handset + Press CHECK + # + HOLD to cancel
a message or CLEAR to return phone to idle condition.
The first message appears. Use * to advance and
use # to go backward.
To display the extension number that left a Message
Waiting (display keyset only):
Do not lift handset + Press CHECK key + Dial * + To display the next extension number that left a Message Waiting
indication, dial * again + Press CLEAR to return to normal
display.
You can use * to advance and use # to go backward through your messages.
To answer a Message Waiting:
Keyset and Single Line Phone on Dial Plan 2:
Lift handset + Press ICM (SLT’s skip this step) + * + If you
receive no answer, call the next extension that left a
Message Waiting indication by dialing * again.
To answer a Message Waiting:
Single Line Phone on Dial Plan 1:
Lift handset + Dial 7 + *.
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MICROPHONE MUTE
308 ☞ Available
824 ☞ Available
Microphone Mute lets a keyset user turn off their phone’s
handsfree microphone at any time. When activated, (indicated by a lit MIC key) Microphone Mute prevents the
caller from hearing conversations in the user’s work area.
The user may turn off the microphone while the telephone
is idle, busy on a call or ringing. The microphone stays off
until the user turns it back on.
Conditions:
If an outside call is placed on Hold to initiate another CO
or ICM call, the microphone is reactivated for all calls.
After hanging up, though, you must deactivate the
Microphone Mute feature which will reactivate for ICM
calls.
Default Configuration: Microphone Mute always
allowed.
Programming
Required Programming
Program 19 - System Options (5) - [C.] Microphone On/Off
This determines whether the microphone is normally “on”
or normally “off” at all extensions after a system reset or
power failure [0=on, 1=off].
Other Programming
None
Related Features
Handsfree/Monitor
An extension user can turn off the phone’s microphone at
any time.
Room Monitor
Microphone Mute will not work with Room Monitor active.
Feature Operation
To activate Microphone Mute:
Press MIC.
The MIC LED lights steady. You can do this while
on a call or when your phone is idle.
To deactivate Microphone Mute:
Press MIC.
The MIC LED goes out.
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MUSIC ON HOLD
308 ☞ Available
824 ☞ Available
Music On Hold (MOH) sends music to calls on Hold,
parked calls and calls transferred to a busy extension. The
music lets the caller know that his call is waiting, not forgotten. Without an external source for Music On Hold, the
system provides a synthesized melody (Home Sweet
Home). The external source requires a customer-provided
music source (i.e., tape deck, receiver, etc.).
Note:
In accordance with U.S. copyright law, a license may be
required from the American Society of Composers,
Authors, and Publishers (ASCAP) or other similar organizations, if radio, television broadcasts or music and other
material not in the public domain are transmitted through
the Music-On-Hold feature of telecommunications systems.
Nitsuko America hereby disclaims any liability arising out
of the failure to obtain such a license.
Conditions:
●
To turn off the synthesized Music On Hold, either install
an Auxiliary PCB in the system or install the Music On
Hold jumper (P/N 82411). Refer to the hardware manual
for further information.
●
A relay can be programmed to close any time a call is on
Hold. This would be used to turn on a Message-on-Hold
tape player.
Default Configuration: Internal Music on Hold available.
Programming
Required Programming
None
Other Programming
Program 56 - Relay Assignment
Assign a relay number for external Music on Hold [0=not
assigned, 1=Door Box 1, 2=Door Box 2, 3=external
Music on Hold, 4=Background Music].
Related Features
Background Music
Music on Hold and Background Music can share the
same music source.
(Continued on next page)
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MUSIC ON HOLD (cont’d)
Conference
While a Conference call is being set up, MOH plays to
the initial caller(s).
Hold
MOH provides music to callers on Hold.
Feature Operation
None
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NAME/MESSAGE STORING
308 ☞ Available
824 ☞ Available
With the Name Storing feature you can create identification
names for each CO line, extension and Speed Dial number in
the system. The identification can be up to eight characters
long. The storing operation is possible only from station #10.
Trunk Labeling
Each CO line (trunk line) has an alphanumeric field for easy
identification such as LOCAL, SERVICE, SALES, etc.
Station Name Storing
Extensions can have names display instead of just the station numbers. These names show on an extension’s display
when the user places or answers calls. Station names make
it easier to identify callers. The user does not have to refer
to a directory when processing calls.
System Speed Dial Name Storing
When using the Directory Dialing feature, you can easily
identify your Speed Dial numbers by including a name with
each Speed Dial number. This feature does not apply to
Personal Speed Dial numbers.
Conditions: None
Default Configuration: No names stored for any lines,
extensions, or Speed Dial numbers.
Programming
Required Programming
None
Other Programming
Program 61 - Extension Options (4) - [A.] Message Edit
Mode
Indicate which series of phones you have that will be
used in the Name/Message Storing feature [0=The Dial
Pad “1” key has Q_Z printed above it, 1=The Dial Pad
“1” key has no letters indicated]
Related Features
C.O. Calls, Answering / C.O. Calls, Placing / Speed Dial
Use the Name/Message Storing feature to easily identify
lines and Speed Dial numbers you use.
(Continued on next page)
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NAME/MESSAGE STORING (cont’d)
Private Line
Assign names to incoming Private Lines. The name displays after a display telephone user answers a call on the
Private Line.
Selectable Display Messaging
Use Name/Message Storing to edit or append a message.
Feature Operation
To program a trunk label:
Press DC key twice + Press CO key to be programmed +
Dial * + Input the letters of the name (see below) + Press
next CO key to program and dial * OR Press CO key and
CLEAR key to finish.
For numbers, dial 0-9 on the dial pad for the
desired numbers.
For phones with ‘Q_Z’ on the digit 1:
For letters and symbols, use the One-Touch keys
(1-3) with dial pad (0-9):
To enter a letter/symbol:
1) Dial the first, second, or third OneTouch key for the letter’s position on
button
(e.g., For key 2 - press the first OneTouch key to get the letter ‘A’)
2) Dial letter/symbol on dial pad.
One-Touch key 4 = space
One-Touch key 5 = delete a character
One-Touch key 6 = delete all characters
* = shifts cursor to the left
# = shifts cursor to the right
For phones with no letters on the digit 1:
For letters and symbols, use the One-Touch keys
(1-3) with dial pad (0-9):
To enter a letter/symbol:
1) Dial the first, second, third, or fourth
One-Touch key for the letter’s position
on button
(e.g., For key 2 - press the first OneTouch key to get the letter ‘A’)
2) Dial letter/symbol on dial pad.
One-Touch key 5 = space
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One-Touch key 6 = delete a character
One-Touch key 7 = delete all characters
* = shifts cursor to the left
# = shifts cursor to the right
Digit 1 = _ : / or -
To store a station name:
Press DC key twice + ICM + Dial extension number to be
stored + * + Input the letters of the name to be stored (see
above) + ICM + Dial next extension number to store OR
Press CLEAR key to finish.
To store a Speed Dial name:
Press DC key twice + HOLD + Dial the Speed Dial number
(00-99) to be named + * + Input the letters of the name to
be stored (see above) + HOLD + Enter the next Speed Dial
number OR Press CLEAR key to finish.
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NIGHT ANSWER
308 ☞ Available
824 ☞ Available
Night Answer lets the attendant put the system in the night
mode. Night Answer redirects calls to their night mode destination, as determined by assigned night audible programming. The attendant typically activates Night Answer after
normal working hours, when most employees are unavailable to answer calls.
There are two types of Night Answer modes available:
● Night audible assignments go into effect at each extension in the system. Day audible assignments are ignored.
This Night Answer mode is activated by station #10.
● Night audible assignments go into effect for all extensions that have the same primary incoming line group as
the extension that activates Night Answer. Extensions
with a different primary incoming line group receive
ringing according to their day audible assignments. Any
extension in the same primary incoming line group can
activate this Night Answer mode.
Note that when Night Answer is set to all Tenants (Program
15 [B.]), the TRFR key lights steadily at all keysets. When
Night Answer is set by each Tenant (Program 15 [B.]), the
TRFR key lights steadily at the activating extension and at
all other keysets with the same primary incoming line
group.
Conditions: None
Default Configuration: Attendants can activate Night
Answer.
Programming
Required Programming
Program 7 - Incoming Line Access/Audible
For each extension, assign line groups that are to receive
night audible ringing [Line Group - 00=no group, 0130=line groups 1-30; Audible - 0=no ringing, 1=day ringing, 2=night ringing, 3=day and night ringing].
Program 15 - System Options (1) - [B.] Night Transfer
Allow Night Answer for either all tenants or each individual tenant [0=station 10 activates for all tenants, 1=any
station can activate for its tenant’s primary incoming
group].
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Other Programming
Program 50 - External Zone Line Audible
Assign incoming CO audible to external page zones [Line
Group - 00=no group, 01-30=line groups 1-30; Audible 0=no ringing, 1=day ringing 2=night ringing, 3=day and
night ringing].
Related Features
Paging
Under certain conditions, night mode ringing can also
activate the external relays.
Programmable Keys
The Night Answer option can be stored as a Feature key.
Tenant Service
When Night Answer is set by each tenant, only that tenant
can put its own trunks in Night Answer.
Feature Operation
To activate/deactivate Night Answer (keyset):
Press SPK key + TRFR key + # + Hang up.
TRFR lights if activated or extinguishes if deactivated.
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OFF-HOOK SIGNALING
308 ☞ Available
824 ☞ Available
With Off-Hook Signaling, a user can send an off-hook indication to a busy extension. This tells the busy extension
user that another call is waiting. Off-Hook Signaling helps
important callers get through — without waiting in line for
the called extension to become free.
There are two types of Off-Hook Signaling: CO Off-Hook
Signaling and Intercom Off-Hook Signaling.
With CO Off-Hook Signaling, an incoming CO call will send
muted ringing to your phone if you are on a handset call or
one short burst of tones if on a Handsfree Intercom call.
Intercom Off-Hook Signaling lets an extension user send a
signal to a busy extension, then wait for a reply. The signal
is one short burst of tones, which comes over the speaker of
the busy extension. In addition, the ICM key at the busy
extension flashes. The busy extension user can choose not
to reply to the signal if it is inconvenient to do so.
Signals can be sent manually or automatically. The manual
type requires the user to dial a code to send the signal,
while the automatic type sends a signal any time a user
calls a busy extension. Intercom Off-Hook Signaling cannot
be sent to a busy extension when it is using Handsfree
Answerback.
Conditions: None
Default Configuration: Off-Hook Signaling disabled.
Programming
Required Programming
Program 4 - Extension Options (1) - [B.] CO Off-Hook
Signaling / Program 4 - Extension Options (1) - [C.]
Intercom Off-Hook Signaling
Enable or disable Off-Hook Signaling for CO calls [0=disabled, 1=enabled] and enable or disable an extension’s ability to send ICM Off-Hook Signaling [0=disabled, 1=manually signalled, 2=automatically signalled when busy].
Other Programming
None
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Related Features
Callback / Call Waiting (Camp-On)
Extensions programmed for Automatic Intercom Off-Hook
Signaling cannot use the Callback or Camp-On features.
Feature Operation
To answer CO Off-Hook Signaling:
Keyset
Press HOLD to put an outside call in progress on Hold or
hang up the call (Intercom call must be hung up since no
other features can be used without disconnecting the
Intercom call) + Press the flashing line key.
Single Line Phone
Hang up initial call or place outside call on Hold
(Hookflash + 91) and hang up. The second call rings
through. (To retrieve the first call, press the hookflash and
dial 61 (Dial Plan 1) or 951 or 051 (Dial Plan 2).
To manually send Intercom Off-Hook Signaling (keyset
only):
Place Intercom call (hear busy tone) + Dial 1 + Wait for
reply.
To send more tones, dial 1 again.
To use automatic Intercom Off-Hook Signaling:
Place an Intercom call (When called extension is busy, one
short burst of tones is heard instead of busy tone) + Wait
for a reply.
Keyset users can manually send more tones by
dialing “1”.
To answer an Intercom Off-Hook Signaling:
Keyset
Press flashing ICM (outside call is put on Hold).
This will terminate an Intercom call in progress so
complete your call before pressing ICM.
Single Line Phone
Hang up initial call or place outside call on Hold
(Hookflash + 91) and hang up. The second call rings
through. (To retrieve the first call, press the hookflash and
dial 61 (Dial Plan 1) or 951 or 051 (Dial Plan 2).
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PAGING
308 ☞ Available - 1
external zone, 4
internal zones.
824 ☞ Available - 2
external zones, 4
internal zones.
With Paging, extension users may broadcast announcements to other keyset extensions and external Paging amplifiers. Page allows a user to locate another employee or
make an announcement without calling each extension individually. Any extension can make a page, but only key telephones that are assigned to an Internal Page Zone can
receive a page.
There are two types of Paging:
Internal Page
● External Page
●
Internal Page
Internal Page allows extension users to broadcast announcements into four internal Page Zones and All Call (all zone)
Page. When a user makes a Page announcement, the
announcement broadcasts to all idle extensions in the zone
specified. When a user makes an All Call Page, the
announcement broadcasts to all keyset extensions programmed into one of the four internal zones. Extensions not
assigned to an internal zone receive no paging. An extension can be a member of only one Internal Page zone.
External Page
External Page allows extension users to broadcast
announcements to two external Page Zones. With External
Page, a user can broadcast an announcement over paging
equipment connected to external Paging ports. The system
can also be programmed to allow incoming CO audible,
Background Music (BGM) from an external source, and/or
alarm signals to be broadcasted over the external page
zones. One relay is dedicated to each external zone and is
activated (closed) each time the zone is accessed for
Paging, Background Music, CO audible or Alarm signals.
Conditions:
The External Paging equipment connected to the system
must be compatible with the following specifications:
Output Impedance: 600 Ohms
Maximum Input: 3 dBm (1.09 V AC)
Relay Switching: Normally Open
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Maximum Load: 250 mA at 24 V DC
Default Configuration:
● All extensions are assigned to Internal Page Zone 1 and
are allowed to use All Call Page.
● All Call Page is programmed in One-Touch key #10.
Programming
Required Programming
Program 8 - Extension Options (2) - [C.] Internal Page
Zone
Assign an internal page zone for each extension [0=no
paging, 1-4=page zones 1-4].
Program 19 - System Options (5) - [A.] All Call to
External Zone
Assign an external page zone to speaker 1 and/or 2
[00=disabled, 1=speaker 1, 2=speaker 2, 3=speaker 1 + 2].
Program 20 - System Options (6) - [B.] Paging Splash
Tone
Enable or disable splash tones [0=disabled, 1=enabled].
Other Programming
Program 49 - External Zone BGM/Alarm
Enable BGM and/or alarm signals to an external page
zone [BGM - 0=disabled, 1=enabled; Alarm 1 - 0=disabled, 1=enabled; Alarm 2 - 0=disabled, 1=enabled].
Program 50 - External Zone Line Audible
Assign CO audible to external page zones. This allows
incoming CO audible to be broadcast over the external
page zones. [Line Group - 00=no group, 01-30=Line
Groups 1-30; Audible - 0=no ring, 1=day ring, 2=night
ring, 3=day and night ring].
Related Features
C.O. Calls, Answering
External Paging Output allows incoming CO audible to
be broadcast over the external page zones.
Night Answer
The system administrator can use external relays to activate external paging amplifiers. Refer also to the system
hardware manual.
Tenant Service
An extension in a Tenant Group will only All Call Page to
their own Tenant Group and, depending on system programming, to external page zones.
(Continued on next page)
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PAGING (cont’d)
Feature Operation
To make a Page:
Lift handset + Press ICM + Dial page zone + Make
announcement + Hang up.
Single Line Phones - If set for Dial Plan 1, dial 7
instead of pressing ICM. If set for Dial Plan 2,
skip this step.
Page Zones:
80 for All Call
81-84 for zones 1-4
85 for all external zones (the 308 System has only
one external zone)
86 for external zone 1 (applies to the 824 System
only)
87 for external zone 2 (applies to the 824 System
only)
To answer a call you hear ringing over the Page:
Lift handset + Press flashing line key OR Press ICM + 96.
Single line phone users dial 060 or 960 depending on your
dial plan.
To program a One-Touch key as a Page key (DSS):
Lift handset + DC + # + One-Touch key + dial 80-87 +
Hang up.
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PBX/CENTREX COMPATIBILITY
308 ☞ Available
824 ☞ Available
The system will accept only 2-wire loop start lines/trunks.
The system trunks can connect to PBX/Centrex lines, rather
than to telco trunk circuits. If installed behind a
PBX/Centrex, the trunk inputs into the system are 500/2500
compatible PBX extensions. PBX/Centrex Compatibility
lets the system be a node in a larger private telephone network. To make the system compatible with a PBX/Centrex,
the system administrator:
● Enters the PBX/Centrex trunk access codes into the system
● Designates trunks as PBX/Centrex lines
When behind a PBX, the system begins Toll Restriction
after the user dials the trunk access code. The PBX/Centrex
may further restrict the call.
The system can be programmed to accommodate
PBX/Centrex lines, which when set in night mode, are
switched to real CO lines. If you have a PBX/Centrex Trunk
Access Code programmed in a Speed Dial number, when the
system is in night mode the PBX/Centrex codes will be omitted. For example, if an abbreviated dialing number is 9-pause926-5400, the system will only dial 926-5400 when in night
mode.
Conditions: None
Default Configuration: No PBX/Centrex Access Codes
programmed
Programming
Required Programming
Program 1 - Line Options (1) - [A.] Line Type
Assign line types as either a CO or PBX/Centrex line
[0=no connection, 1=CO line, 3=PBX line].
Program 1 - Line Options (1) - [D.] PBX/Centrex Night
Mode
Enable or disable PBX/Centrex night mode [0=disabled,
1=enabled].
Program 26 - Flash Timer
Set the duration of the open loop flash [000=not assigned,
001-250=10-2500 msec].
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(Continued on next page)
PBX/CENTREX COMPATIBILITY (cont’d)
Program 38 - PBX/Centrex Access Codes
Select up to four different PBX/Centrex Access Codes [2
digits maximum each].
Other Programming
Program 15 - System Options (1) - [B.] Night Transfer
Set Night Transfer to apply to all Tenants or to each
Tenant individually [0=all Tenants, 1=each Tenant].
Related Features
Flash
If the system is behind a PBX/Centrex, Flash normally
gives the extension user access to many PBX/Centrex
features.
SMDR
SMDR reports includes PBX/Centrex access codes, if
dialed.
Feature Operation
To place a call if the system is behind a PBX:
Access an outside trunk + Dial PBX trunk access code
before the telephone number.
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PRIVATE LINE
308 ☞ Available
824 ☞ Available
A Private Line is a trunk reserved for a single extension user
for placing and answering calls. A user with a Private Line
knows when important calls are for them. Additionally, the
user has a trunk that is not available to others. You can assign
as many Private Lines as you have CO lines, if desired.
Conditions: None
Default Configuration: No Private Lines installed.
Programming
Required Programming
Program 2 - Line Group Assignment
A line group must be formed that contains only the Private
Line. Example: To assign line 3 as a Private Line, line
group XX must have the following entry: 02-XX-03-03
(line 03 being the lowest and highest numbered line in the
group). Co-workers can share a Private Line by assigning
the line group to each extension.
Program 6 - Outgoing Line Access
Select the line groups each extension can use for outgoing
calls {00=no group, 01-30=line groups 1-30].
Program 7 - Incoming Line Access/Audible
Select the line groups each extension can access for
incoming calls and their audible assignment [Line Group
- 00=no group, 01-30=line groups 1-30; Audible - 0=no
ring, 1=day ring, 2=night ring, 3=day and night ring].
Other Programming
None
Related Features
Executive Override
An extension programmed for Executive Override can
break into a call on a Private Line.
Name/Message Storing
Assign names to incoming Private Lines. The name for that
line displays to display telephone users answering a call.
Toll Restriction
Toll Restriction works normally on a Private Line.
Feature Operation
To answer a call on your Private Line:
Lift handset + Press Private Line key.
To place a call on your Private Line:
Lift handset + Press Private Line key + Dial number.
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PROGRAMMABLE KEYS
308 ☞ Available
824 ☞ Available
Each keyset has programmable keys. The 22-button phones
have 22 programmable keys while the 16-button phones have
16. This allows an end-user to store the features they use most
often under the One-Touch, CO or DSS keys. Programmable
keys simplify placing and answering calls and using certain features. Some features can also be activated or deactivated by
pressing a series of keys. This allows the feature to be used
without having a One-Touch key programmed. The chart below
shows the features and the corresponding feature numbers.
Feature
Number
00
01
*
02
03
04
05
06
07
08
09
10
11
12
* 13
14
15
16
17
18
19
20
120
Feature
Used to undefine a
feature key
Alarm Clock
Or Accessed
by Pressing:
SPK + FTR + 50 +
1 or 2
FTR + 51
SPK + TRFR + #
FTR + FLASH
SPK + FTR + FLASH
SPK + FTR + CHECK
FTR + 1
FTR + 2
DC + 6
DC + 4
FTR + 3
FTR + DC
Call Timer
Day/Night Mode
Monitor
Monitored
Recall Line Display
Repeat Dial Key
Repeat Dial (Hurry up)
Directory Dial (CO)
Directory Dial (ICM)
Park/Hold Retrieve
Walking Class of
Service Access
Call Forward Mode
FTR + 70
(DISA)
Loop Key (CO key only)
Store Caller ID Info to FTR + 90
Caller ID Table
Edit Caller ID Table
FTR + 91
Add New Data to
FTR + 92
Caller ID Table
Search Caller ID Table FTR + 93
by Number
Search Caller ID Table FTR + 94
by Name
Check or Edit
FTR + 95
Temporary Memory
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Feature
Number
21
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Feature
Clear Temporary
Memory
Record (CO key only)
Or Accessed
by Pressing:
FTR + 96
* Feature Numbers 3 and 13 can be programmed on any
phone but will only function at station 10.
Conditions: None
Default Configuration: No feature keys programmed.
Programming
Required Programming
None
Other Programming
Program 91 - Function Key Initialization
Resets previously programmed One-Touch keys of any
Personal Speed Dial, Selectable Display Messages, and
Feature operations.
Related Features
Direct Station Selection Console, DSS
The DSS Console provides an additional 24 keys that can
be used as feature keys.
Loop Keys
Loop Keys can only be assigned to CO line keys that are
undefined.
Save / Speed Dial
If a key is programmed as a feature key, the Save and
One-Touch Speed Dial features cannot be programmed to
that key. The key must first be undefined.
Feature Operation
To store a feature under a One-Touch or CO key:
Press SPK + FTR + 4 + Desired One-Touch or CO key +
Feature number (01-22) + * + SPK.
To delete a feature stored on a One-Touch or CO key:
Press SPK + FTR + 4 + One-Touch or CO key stored feature + 00 + * + SPK.
To check a feature stored under a One-Touch or CO key
(display phones only):
Do not press SPK + Press CHECK + One-Touch or CO key
where the feature is stored.
The description of the set feature displays.
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RECALLING LINE PREFERENCE
308 ☞ Available
824 ☞ Available
Recalling Line Preference lets an extension user answer a
recalling line by just lifting the handset. The user does not
have to first press a line key. This simplifies handling calls
on a frequently used trunk.
Conditions: None
Default Configuration: Recalling Line Preference disabled.
Programming
Required Programming
Program 16 - System Options (2) - [B.] Recall Line
Preference
Enable or disable Recall Line Preference [0=disabled,
1=enabled].
Other Programming
None
Related Features
None
Feature Operation
To answer a recalling line:
Lift handset.
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REMINDER CALL
308 ☞ Available
824 ☞ Available
Reminder Call feature lets single line phone users set up a
system call (a wake-up type call) to their phones. If a BGM
source is installed, BGM will play at the extension when
picking up a Reminder Call.
Conditions: None
Default Configuration: Reminder Call always allowed.
Programming
Required Programming
None
Other Programming
None
Related Features
None
Feature Operation
To set a Reminder Call:
Lift handset + Dial function code + Dial enter time in terms
of a 24-hour clock (e.g., enter 1545 for 3:45 pm) + Hang up.
Function Codes:
SLTs set for Dial Plan 1, dial 64.
SLTs set for Dial Plan 2 and “0” is the programmed entry for Automatic Line Access Code
(Program 20 [D.]), dial 954.
SLTs set for Dial Plan 2 and “1” is the programmed entry for Automatic Line Access Code
(Program 20 [D.]), dial 054.
To cancel a Reminder Call:
Lift handset + Dial function code + Hang up.
Function Codes:
SLTs set for Dial Plan 1, dial 69.
SLTs set for Dial Plan 2 and “0” is the programmed entry for Automatic Line Access Code
(Program 20 [D.]), dial 959.
SLTs set for Dial Plan 2 and “1” is the programmed entry for Automatic Line Access Code
(Program 20 [D.]), dial 059.
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REPEAT DIAL
308 ☞ Available
824 ☞ Available
If a keyset user places a trunk call that is busy or unanswered, they can have Repeat Dial try it again later on. The
user doesn’t continually have to try the number again —
hoping it will go through. Repeat Dial automatically retries
it until the called party answers. While this feature is active,
a reminder will be heard every 30 seconds from the phone’s
built-in speaker to remind you that the Repeat Dial feature
is active. During the interval of Repeat Dial’s calling,
Hurry-Up operation can be activated for immediate redial.
These features can be programmed as One-Touch keys in
the Programmable Keys feature.
Conditions: None
Default Configuration: Repeat Dial is available. On the
308 System, One Touch Key #9 is preset for Repeat Dial.
Programming
Required Programming
Program 18 - System Options (4) - [B.] Repeat Dial Pattern
Set the timing the system will use to redial a call [0=none,
1=30 second call-3 minute wait, 2=30 second call-1
minute wait, 3=30 second call-30 second wait, 4=15 second call-15 second wait].
Program 33 - Last Number Redial/Repeat Dial Timer
Program the interval time between automatic cut-off and
seizing a line for Repeat Dial [000=disabled, 001-010=110 seconds].
Program 34 - Repeat Dial
Program the number of times Auto Repeat Dial retries a
number [001-255].
Other Programming
Program 1 - Line Options (1) - [C.] Queue Group
Assign a Queue Group number to each line [0=no group,
1-6=Queue Group numbers 1-6].
Related Features
C.O. Calls, Placing
This feature gives extension users convenient options to
dialing manually.
Headset Compatibility
Repeat Redial is inoperable when using a headset.
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Programmable Keys
The user-programmable option can be stored as a Feature
key.
Feature Operation
To use Repeat Dial:
Place an outside call + Press One-Touch Feature key or
FTR key then 1 + Replace handset or press SPK key.
The system periodically redials the call.
To cancel Repeat Dial:
Lift the handset and replace.
To use Hurry-Up operation:
Press One-Touch Feature key OR FTR + 2.
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RINGING LINE PREFERENCE
308 ☞ Available
824 ☞ Available
Ringing Line Preference lets a keyset user answer a ringing
outside call by just lifting the handset. The user does not
have to first press a line key. This simplifies handling calls
on a frequently used telephone.
Conditions: None
Default Configuration: Ringing Line Preference disabled.
Programming
Required Programming
Program 16 - System Options (2) - [A.] Ringing Line
Preference
Set preference for Ringing Line Preference [0=disabled,
1=all incoming calls to Group 1 and ringing calls to
Group 2, 2=all calls ringing Groups 1 and 2].
Other Programming
None
Related Features
None
Feature Operation
To answer a ringing line:
Lift handset.
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ROOM MONITOR
308 ☞ Available
824 ☞ Available
Room Monitor lets one keyset extension monitor (listen to)
the sounds in an area or room containing another extension.
Several extensions can monitor the same extension; however, the monitoring extension can be assigned only one
extension in a system.
Conditions: None
Default Configuration: Room Monitor disabled.
Programming
Required Programming
Program 19 - System Options (5) - [D.] Room Monitor
Enable or disable Room Monitor [0=disabled, 1=enabled].
Other Programming
None
Related Features
Microphone Mute
While Room Monitor is active the Microphone Mute feature is not available.
Programmable Keys
The user-programmable option can be stored as a Feature
key.
Feature Operation
To activate or cancel Room Monitor:
Lift handset at the extension to be monitored + Press FTR +
FLASH + Hang up + From the monitoring phone, do not
lift handset + Press FTR + FLASH.
On Monitored phone, MON flashes fast while Room
Monitor is activated.
On Monitoring phone, MON flashes intermittently
while Room Monitor is activated.
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SAVE
308 ☞ Available
824 ☞ Available
Save permits a keyset user to save their last outside number
and redial it later. The system retains the saved number
until the user stores a new one in its place. Save can retain
a number up to 18 digits long. The number can be any combination of digits 0-9, # or *.
Conditions: None
Default Configuration: One-Touch key #10 is programmed as a Save key.
Programming
Required Programming
None
Other Programming
Program 91 - Function Key Initialization
Resets previously programmed One-Touch keys of any
Personal Speed Dial, Selectable Display Messages, and
Feature operations.
Related Features
C.O. Calls, Placing
This feature gives an extension user a convenient option
to dialing manually.
Save
If a key is programmed as a Programmable feature key, the
same key can not be programmed for the Save feature.
Speed Dial
Save can be programmed as a One-Touch feature key.
Feature Operation
To Save an outside number any time after placing a call:
Do not hang up + Press DC twice OR press One-Touch key
+ Hang up.
To dial a Saved outside number:
Lift handset + Press CO key + Press DC and # OR Press
One-Touch key.
To store the Save feature as a One-Touch key:
Press SPK + DC + * + One-Touch key + FTR + # + SPK.
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SELECTABLE DISPLAY MESSAGING
308 ☞ Available
824 ☞ Available
A keyset user can select one of 50 Selectable Display
Messages and two Personal Display Messages (One-Touch
key #1 and #2). Display keyset callers see the selected message when calling the user’s extension. Selectable Display
messages provide personalized messaging. For example,
Fred Jones could select the message, “On vacation.” Any
display keyset user calling Fred would see the message and
know why he doesn’t answer. Other than displaying the
message, the system puts the call through normally.
An extension user can add digits to (append) messages 00,
01, 02, 12 and 13. For example, the administrator could
program message 00 with, “Call.” A user could select this
message and add the numbers where they can be reached
(e.g., 926-5400). Callers to the extension would see, “Call
926-5400.” The total number of digits cannot exceed 16.
In addition, the messages can also be used to send messages
with the following features:
● Broadcast Message at a Later Time
● Do Not Disturb / General Message
● Message Waiting
● Camp-On
● Reverse Message
Broadcast Message at a Later Time
A message can be set to indicate a message on all display
phones in a hunt group or at individually selected stations at
a programmed time. The message will display on the phones
for one minute with an alarm tone. Broadcast Messages cannot be sent to non-display phones. An error signal will be
heard when programming for a non-display phone. This also
applies to hunt groups that contain no display phones.
Do Not Disturb / General Message
When Do Not Disturb is activated or if you’re just away
from your desk, you can program a message for all display
phones calling your extension.
Message Waiting
When an extension user Intercoms a display phone and
(Continued on next page)
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SELECTABLE DISPLAY MESSAGING (cont’d)
receives a busy signal or no answer, the user can leave a
Message Waiting indication with a selected message.
Camp-On
For an extension placing an Intercom call to a busy display
phone, the Camp-On feature can be activated and a message can be sent to the busy extension. Intercom Off-Hook
Signaling (Program 4 [C.]) must be enabled for the originating extension.
Reverse Message
An extension that has received Off-Hook Signaling can
send a message to the calling extension if it is inconvenient
to reply to the signal. For example, an extension user could
select message 49 “CALL BACK LATER.”
Conditions:
● Any number of extensions can choose the same message.
However, a single extension can choose only one message. The appended part of message 00, 01, 02, 12 and
13 can be different for each extension.
● A power failure cancels Selectable Display messages.
Default Configuration:
No Selectable Display messages programmed.
There are 23 preset messages. They are:
00=CALL
12=OUT UNTIL _:_
01=CALL AFTER _:_
13=OUT UNTIL _/_
02=CALL EXT. _
14=PAGE ME
03=CALL ME ASAP
15=PLEASE SEE ME
04=DO NOT DISTURB
16=SEE ME ASAP
05=IN CONFERENCE
17=WITH A CLIENT
06=IN MEETING
18=WITH A PATIENT
07=LEFT FOR THE DAY 19=WITH A VISITOR
08=ON BREAK
47=TAKE MESSAGE
09=ON VACATION
48=PLEASE HOLD
10=OUT OF OFFICE
49=CALL BACK LATER
11=OUT TO LUNCH
Programming
Required Programming
Program 4 - Extension Options (1) - [C.] Intercom OffHook Signaling
This must be enabled in order to leave a Camp-On message
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nalled when busy].
Other Programming
Program 91 - Function Key Initialization
Resets previously programmed One-Touch keys of any
Personal Speed Dial, Selectable Display Messages, and
Feature operations.
Related Features
Message Waiting
When an extension user Intercoms a display phone and
receives a busy signal or no answer, the user can leave a
Message Waiting indication with a message, such as
‘CALL ASAP’.
Name/Message Storing
Edit or append to the message as needed.
Feature Operation
To select a Display Message:
Press TRFR + Enter message number desired + *.
To cancel a Display Message:
Press TRFR + *.
To store text in One-Touch key #1 and #2:
Press CHECK + FTR + One-Touch key, #1 or #2, that is to
be programmed + * + Enter your own message by using the
Name/Message Storing feature + Press CHECK + * + Press
the next One-Touch key to be programmed OR Press
CLEAR to finish.
To store system message (station #10 only):
Press CHECK + FTR + Dial message number (00-49) + * +
Edit message by using the Name/Message Storing feature +
Press CHECK + Dial message number to store + * + Dial
message number for next storing OR Press CLEAR to finish.
Broadcast Message
To set up a Broadcast Message at Later Time message:
Press CHECK + FTR + Dial message number (00-49) and
then * OR Press One-Touch key #1 or #2 for a personal
message, then dial * + Edit message if required + Press
ICM + Dial an extension number or hunt group number
(Continued on next page)
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SELECTABLE DISPLAY MESSAGING (cont’d)
(00-04) + Press ICM key to set more extensions if required
(does not apply if sending to hunt group) + Dial * + Enter
the time to send message (using a 24-hour clock - e.g., 3:00
p.m. entered as 1500) + Dial *.
To cancel Broadcast Message:
Press CHECK key + TRFR key.
To stop the alarm tone and clear the display:
Press CLEAR key.
Do Not Disturb Message / General Message
To set a DND / General message using preset messages:
Press TRFR + Dial message number (00-49) and then * OR
Press One-Touch key #1 or #2 for personal message, then
dial *.
DND flashes intermittently when on.
This feature can be toggled on and off by pressing
TRFR + *. When activating, the last programmed
message will be used.
To set a personal DND message:
Press TRFR + FLASH + Use Name/Message Storing feature to enter a message + Press FLASH + *.
The DND key flashes with a double wink when
active.
To cancel the DND message:
Display Phone
Press CLEAR OR TRFR + *.
Keyset
Press TRFR + *.
To activate or cancel previously programmed DND /
General message:
Press TRFR + *.
Message Waiting Message
To leave a Text Message with a Message Waiting:
Place an Intercom call and hear busy or no answer + Dial 0.
+ Display shows “LEAVE MESSAGE?” - To leave no Text
Message, hang up OR Dial * to leave Text Message; Dial
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message number (00-49) then dial * OR Press One-Touch
key #1 or #2 for a personal message, then dial * OR Press
FLASH, edit a message by using the Name Storing feature,
then press FLASH again and dial *.
To cancel message from extension that left the message:
308:
Press CHECK + # + HOLD to cancel message OR CLEAR
to return phone to idle condition.
First message appears on the display after pressing
CHECK. Use * to advance and use # to backup.
824:
Press CHECK + HOLD to cancel message OR CLEAR to
return phone to idle condition.
First message appears on the display after pressing
CHECK. Use * to advance and use # to backup.
To view or delete a message at extension that received
the message:
Press CHECK + * + ICM to call back OR HOLD to delete
message OR CLEAR to return phone to idle condition.
Use * to advance messages and use # to backup.
Camp-On Message
To set a Camp-On message:
Place an Intercom call and hear busy tone + Press 1 + * +
Dial message number (00-49), dial * OR Press One-Touch
key #1 or #2 for personal message, then dial * OR Press
FLASH, edit a message using the Name Storing feature,
then press FLASH again and dial *.
Reverse Message
To send a Reverse Message when an Off-Hook Signal is
received:
Press TRFR + Dial message number (1-3).
1 = System common message #47 (default message
= TAKE MESSAGE)
2 = System common message #48 (default message
= PLEASE HOLD)
3 = System common message #49 (default message
= CALL BACK LATER)
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SMDR
308 ☞ Available
824 ☞ Available
Station Message Detail Recording (SMDR) provides a
record of the system’s calls. Typically, the record outputs to
a customer-provided printer, terminal or SMDR data collection device. SMDR allows the system administrator to
account for usage at each extension and trunk. This makes
charge-back and traffic management easier.
The following is a typical SMDR report.
CLS DATE
TIME LINE DURATION ST# DIALED# RING ACCT
NO.
OTG 27/09/95 17:06:43 01
00:01:23
10 2039265400
INC 27/09/95 17:09:09 05
00:00:45
16
00:04
INC 27/09/95 17:12:25 02
00:04:17
13
00:08 134
OTR 27/09/95 17:24:01 03
00:00:50
13 2035551212
ITR 27/09/95 17:35:58 08
00:01:43
14
BRD 27/09/95 17:37:40 04
ATB 27/09/95 17:44:01 01
12 9009902541
00:00:26
BFL 27/09/95 18:00:00 03
PAGE 1
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Type of Printout start Data
Data
position
Digits
Title Data
CLS
1
1
DATE
TIME
8
18
6
16
LINE
25
DURATION 30
26
30
ST#
40
DIALED# 49
RING
64
40
45
64
ACCT NO. 71
71
Contents of Data
3
OTG = Outgoing Call
INC = Incoming call answered/
No answer
OTR = Transfer of outgoing call
ITR = Transfer of incoming call
BRD = Call barred due to Toll
Restriction
ATB = All Trunks Busy
(Queue Group)
BFL = Buffer overflow
8 DD/MM/YY = Day/Month/Year
8 HH:MM:SS = Hours:Minutes:
Seconds
2 Line number (01-system max.)
8 HH:MM:SS = Hour:Minutes:
Seconds
Conversation time (OTG, INC,
OTR, ITR)
Busy time (ATB)
2 Extension number
24 Dial telephone # (Max. 24 digits)
5 MM:SS = Minutes:Seconds
Incoming call ringing time (INC)
8 Account Code (Max. 8 digits)
Calls are printed when . . .
A. Outgoing Call (OTG)
● Call is placed on a CO or PBX line.
● After dialing the telephone number, delay timer
(Program 27 [B]) is exceeded.
● After delay timer is exceeded and the conversation is
longer than minimum time set in Program 27 [A]).
● When Program 57 [A] is set to ‘1’, a telephone
number consisting of more than the programmed
number of digits (Program 59) is dialed.
● When Program 57 [B] is set to ‘1’, transferred calls will
print extension number that placed outgoing call.
B. Incoming Call Answered (INC)
● With Program 57 [E] set to ‘1’, input an Account Code.
● When Program 57 [B] is set to ‘0’, a transferred call
will print the extension number of the last user that
had the call.
(Continued on next page)
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SMDR (cont’d)
C. Incoming Call-No Answer (INC)
● Program 57 [C] is assigned ‘0’.
D. Transfer of Outgoing Call (OTR)
● Program 57 [B] is assigned ‘0’.
● When a transferred outgoing call is transferred again,
or when a transferred outgoing call is cut off.
E. Transfer of Incoming Call (ITR)
● Program 57 [B] is assigned ‘0’.
● When a transferred incoming call is transferred again,
or when a transferred incoming call is cut off.
F. Toll Restriction (BRD)
● Program 58 [A] is assigned ‘0’.
G. Busy (ATB)
● When a busy condition for all lines in a Queue Group
exceeds one minute, start time is set. When more than
one line becomes idle and one minute is exceeded, finish time is set. The time between the start time and finish time is printed as the busy time of the Queue Group.
H. Buffer overflow (BFL)
● When data exceeds the buffer capacity (8 calls per
CO line), if the printer is busy or turned off, data will
print out when the printer is in ready state.
Conditions: To allow for servicing, the system buffers
(stores) calls as follows:
- 8 calls per CO line are buffered. Any calls
exceeding this storage capacity are lost.
- The Buffer Overflow will print hourly. The
printout indicates the date, time of printout,
and the number of lost calls due to exceeded
buffer capacity (shown in the LINE column).
Default Configuration: The SMDR prints all calls.
Programming
Required Programming
Program 27 - SMDR Timer
Set the minimum length of a call to be recorded and the
timer for the delay to start recording [Duration - 00=not
assigned, 01-60=1-60 seconds; Start Timer - 00=not
assigned, 01-60=1-60 seconds].
Program 57 - SMDR Options (1) - [A.] Dial Digits
Program the SMDR to print every time a digit is dialed or
only when the number of digits programmed is exceeded
[0=every time, 1=more than number of digits pro136
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grammed (refer to Program 59)].
Program 57 - SMDR Options (1) - [B.] Outgoing/
Incoming Transfer / [C.] No Answer / [E.] Incoming Call
For each type of call, program whether or not the SMDR
should print the call [Transfers and No Answer - 0=printed, 1=not printed; Incoming Calls - 0=printed every time,
1=printed when Account Code is entered].
Program 57 - SMDR Options (1) - [D.] KTS (Keyset)
Account Code
Enable or disable SMDR to allow Account Codes [0= input
enabled, 1=input forced before dialing, 2=input disabled].
Program 58 - SMDR Options (2) - [A.] Barred Outgoing /
[B.] SLT Account Code / [C.] Dialed Number
Program the SMDR to print [(A.) 0=enabled, 1=disabled;
(B.) 0=enabled, 1=disabled; (C.) 0=print, 1=not printed].
Program 58 - SMDR Options (2) - [D.] Caller ID Printout
Program the type of Caller ID information the SMDR
should print [0=not printed, 1=telephone number printed,
2=name printed, 3=name printed, but if name is not available, then telephone number printed].
Program 58 - SMDR Options (2) - [E.] Masking Digit
Program the SMDR to mask (X out) the last digit(s) of
the phone number, if required [0=disabled, 1-9=number of
digits to mask].
Program 59 - SMDR Printout Digit
Assign the required number of digits dialed before printing on the SMDR report [01-24 maximum].
Other Programming
Program 61 - Extension Options (4) - [D.] SMDR Prints
Outgoing Information
Program whether an extension’s outgoing calls should print
on the SMDR printout [0=printed out, 1=not printed out].
Related Features
Account Code Capability
Account Codes can be printed on SMDR reports.
PBX/Centrex Compatibility
The SMDR report includes PBX access codes, if dialed.
Time and Date Setting
The time and day appear on SMDR reports.
Walking Class of Service
When a call is made using this feature, the SMDR will
(continued on next page)
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SMDR (cont’d)
show the Walking Class of Service Security Code (01-30)
in the Account Number column.
Feature Operation
To print out SMDR headings on a new page:
Lift handset + Press FTR + Dial 71 + Hang up.
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SPEED DIAL
308 ☞ Available
824 ☞ Available
Speed Dial gives an extension user quick access to frequently called numbers. There are two types of Speed Dial:
Personal Speed Dial and System Speed Dial. Personal
Speed Dial numbers are available to individual extensions.
System Speed Dial numbers are available to every system
user.
The system allows a maximum of 200 Speed Dial numbers
(00-99 or 000-199). Each Speed Dial number can accommodate up to 18 digits, using any combination of digits 0-9,
pauses (TRFR key), flashes (FLASH key), and stops
(CONF key). When a Stop is inserted, dialing will be
stopped at that position and can be continued by dialing *.
System Speed Dial
System Speed Dial numbers are accessible from any extension. The extension user needs only dial the Speed Dial
code. The system administrator programs the System Speed
Dial numbers at station 10.
Personal Speed Dial
Each keyset user has up to 10 Personal Speed Dial numbers
reserved for their own use. The extension user programs
their own Personal Speed Dial numbers into their phone.
Conditions: None
Default Configuration:
● Speed Dial numbers are 2-digits in length (00-99)
● Speed Dial number available to everyone
● No Speed Dial numbers programmed
● 100 Speed Dial numbers available
Programming
Required Programming
Program 8 - Extension Options (2) - [B.] SLT Dial Plan
Choose Dial Plan 1 or 2 for single line phones [0=Dial
Plan 1, 1=Dial Plan 2].
Program 17 - System Options (3) - [D.] Storage Quantity of
Speed Dial
Program the system for 100 or 200 Speed Dial numbers
[0=100, 1=200].
(continued on next page)
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SPEED DIAL (cont’d)
Program 18 - System Options (4) - [C.] Speed Dialing
Restriction
Restrict access to Speed Dial numbers if necessary [0=not
restricted, 1=restricted].
Other Programming
Program 14 - Flexible Station Numbering
With 2-digit extensions, Speed Dial numbers range from
00-99. With 3-digit extensions, Speed Dial numbers range
from 100-199.
Program 91 - Function Key Initialization
Resets previously programmed One-Touch keys of any
Personal Speed Dial, Selectable Display Messages, and
Feature operations.
Related Features
C.O. Calls, Placing
An extension user can use Speed Dial numbers as a convenient option to dialing manually.
DP and DTMF Compatibility
If a Speed Dial number uses a DP trunk and contains a
pause, Pulse to Tone Conversion can be automatic. The
digits before the pause dial out as DP. The digits after the
pause dial out as DTMF.
Directory Dialing
A user can use Directory Dialing instead of dialing
Personal and System Speed Dial numbers.
Name/Message Storing
By entering names for each line, an extension user can
easily identify lines or Speed Dial numbers they use.
Programmable Keys
If a key is programmed as a feature key, that key can not
be used for One-Touch Speed Dial.
Save
The Save feature can be programmed as a One-Touch feature.
Toll Restriction
The Personal Speed Dial numbers an extension user
stores are Toll Restricted according to the station’s Class
of Service. Depending on the setting for Program 18 [C.],
the system Speed Dial numbers (entered at station 10)
may not be Toll Restricted.
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Feature Operation
To program a Speed Dial Number (station #10 only):
Press SPK key + DC key + * + Dial Speed Dial Number
(00-99 or 000-199) + Phone number to be stored + SPK to
exit.
Repeat DC + * + Speed Dial Number + Phone
number for additional numbers.
To call a System Speed Dial number:
Keyset
Lift handset or press SPK key + Press an idle CO key + DC
key + Speed Dial number (00-99 or 000-199).
Single Line Phone
Lift handset + Dial function code (see below) + Queue Group
number (1-6) + Speed Dial number (00-99 or 000-199).
Function Codes:
SLTs set for Dial Plan 1, dial 5.
SLTs set for Dial Plan 2 and “0” is the programmed entry for Automatic Line Access Code
(Program 20 [D.]), dial 93.
SLTs set for Dial Plan 2 and “1” is the programmed entry for Automatic Line Access Code
(Program 20 [D.]), dial 03.
Personal Speed Dial (keysets only)
To store a Personal Speed Dial number:
Press SPK key + DC + * + One-Touch key + Dial phone
number to be stored + SPK to exit.
Before pressing SPK for the final time, to store
additional numbers, Repeat DC + * + One-Touch
key + Phone number.
To place an outside call:
Seize a CO line + Press a One-Touch key which stores the
selected number.
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STEP CALLING
308 ☞ Available
824 ☞ Available
When an extension user makes an Intercom call and
receives a busy signal or no answer, Step Calling lets the
user call the other extensions, in ascending order, by just
dialing a code. For example, if extension 12 is busy, Step
Calling tries extension 13. If there is no answer at extension
13, Step Calling tries extension 14, and so on. Step Calling
is cancelled if it reaches an extension that is not installed.
Conditions: None
Default Configuration: Step Calling always allowed.
Programming
Required Programming
None
Other Programming
None
Related Features
Extension Hunting
Step Calling can also be used when no answer is received
at a Hunt Group number.
Feature Operation
To initiate a Step Call:
Place an Intercom call (hear busy or no answer) + Dial #.
Next extension is automatically called. To call the
next extension, dial # again.
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SYSTEM TIMERS
308 ☞ Available
824 ☞ Available
The system administrator can use the following programs to
change the values for various system timers. These different
timers affect extension, trunk and system performance.
System Timers let the administrator customize certain
extension, trunk or system parameters for the site application. The chart below briefly describes these timers. Refer
to the specific feature for more information.
Note: Below each timer is listed the entries possible for
that timer.
Timer
Default Setting
Door Chime Duration 0 (2 times)
(0=2 times, 1=30 seconds)
Exclusive Hold Timers:
Recall Start Time
003 (30 seconds)
(000-none, 001-225=10-2550 seconds)
Recall Signal Duration 006 (6 seconds)
(000=none, 001-255=1-255 seconds)
Program
Program 20
Program 21
System Hold Timers:
Program 22
Recall Timer
006 (60 seconds)
(000=none, 001-225=10-2550 seconds)
Duration Timer
005 (5 seconds)
(000=none, 001-225=1-255 seconds)
Unscreened Transfer
002 (20 seconds) Program 23
Recall (000=none, 001-255=1-2550 seconds)
Screened Transfer
006 (60 seconds) Program 24
Recall (000=none, 001-255=1-2550 seconds)
Call Duration Timer
015 (15 seconds) Program 25
(000=disabled, 001-180=1-180 seconds)
Flash Timer:
CO Lines
150 (1.5 sec)
(000=none, 001-250=10-2500 msec)
PBX Lines
070 (700 msec)
(000=none, 001-250=10-2500 msec)
Program 26
(Continued on next page)
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SYSTEM TIMERS (cont’d)
Timer
Default Setting
SMDR Timer:
Call Duration
00 (none)
(00=none, 01-60=1-60 seconds)
Call Start Delay
10 (10 seconds)
(00=none, 01-60=1-60 seconds)
Program
Program 27
Delay Ring Transfer
015 (15 seconds) Program 28
Timer (000=disabled, 001-255=1-255 seconds)
Attendant Revert Timer 000 (disabled)
Program 29
(000=disabled, 001-255=1-255 seconds)
Voice Message Timer:
Program 30
Auto-Answer Timer
030 (30 seconds)
(000=disabled, 001-255=1-255 seconds)
Dial Tone Sent Timer 030 (30 seconds)
(000=disabled, 001-255=1-255 seconds)
Line-to-Line Cut-off:
Program 31
Path Connection Wait 030 (30 seconds)
Timer (000=disabled, 001-255=1-255 seconds)
Warning Tone for
030 (30 minutes)
Conversation Cut-Off
(000=disabled, 001-255=1-255 minutes)
DTMF Receiver
010 (10 seconds) Program 32
Release Timer (000=disabled, 001-255=1-255 seconds)
LND/Repeat Dialer
003 (3 seconds) Program 33
Timer (000=disabled, 001-010=1-10 seconds)
Repeat Dial Timer:
Wait Timer Before Recall 180 (180 seconds) Program 34
(000=disabled, 001-255=1-255 seconds)
Calling Time
030 (30 seconds)
(000=disabled, 001-255=1-255 seconds)
Number Times Redialed 010 (10 times)
(001-255=1-255 times)
Loop Disconnect
030 (600 ms)
Program 60
Detection Timer (000=not detected, 001-050=20-1000 ms)
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Timer
Default Setting
Program
DISA Timers:
Program 66
Auto Answer Timer
000 (answers immediately)
(000=answers immediately, 001-255=1-255 seconds)
Dial Waiting Timer
010 (10 seconds)
(001-255=1-255 seconds)
Ext. Calling Timer
030 (30 seconds)
(001-255=1-255 seconds)
Caller ID Timers:
Program 74
Caller ID Information 007 (7 seconds)
Waiting Timer (001-015=1-15 seconds)
Incoming Signal
001 (100 msec)
Detection Timer (001-255=1-255 seconds)
Caller ID Signal
000 (immediate)
Duration Timer (000-015=0-750 msec)
Caller ID Signal
015 (500 msec)
Carrier Detection Timer (000-008=500-900 msec (50
msec intervals) OR 009-014=1-2 seconds (200 msec
intervals) OR 015 =3 seconds)
Door Relay Timer
050 (5 seconds) Program 88
(000=manual, 001-255=100 msec-25.5 seconds)
Hold Disable
000
Program 87
(000=can immediately place calls on Hold, 001-255=1255 seconds)
Dial Wait Timer
000
Program 89
(000=no delay, 001-255=100 msec-25.5 sec.)
Sub-CPU Timers:
Flash Detect Timer
100 (1 second)
(025-119=250-1190 msec)
Incoming Guard Timer 010 (1 second)
(001-127=100-12,700 msec)
Call Abandon Detect
050 (5 seconds)
(001-127=100-12,700 msec)
Program 95
Conditions: None
Default Configuration: See Above
Programming
Required Programming
Refer to the specific timer’s programming for details.
(Continued on next page)
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SYSTEM TIMERS (cont’d)
Other Programming
None
Related Features
Refer to specific timers for details.
Feature Operation
None
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TANDEM CALLS/TRUNKING
308 ☞ Available
824 ☞ Available
Tandem Trunking (or Unsupervised Conference) allows an
extension user to establish a Conference with two outside
parties, then hang up, leaving the outside parties connected.
The extension user can later join the Unsupervised
Conference if desired. The system can accommodate up to
four Unsupervised Conference calls at a time.
Conditions:
● Telco must provide line supervision or abandoned calls
on Hold will remain on Hold (Conference) indefinitely.
● The extension port programmed as the Unsupervised
Conference port must be supported by a station card, but
not equipped with a telephone.
Default Configuration: Tandem Trunking not allowed.
Programming
Required Programming
Program 5 - Unsupervised Conference Port
Each Unsupervised Conference must be assigned to an
unused extension port. The extension port programmed as
the Unsupervised Conference port must be supported by a
station card [00=not assigned, 10-system maximum=system extension number].
Program 16 - System Options (2) - [E.] Multi-Line
Conference
Enable Multi-Line Conference [0=disabled, 1=enabled].
Other Programming
None
Related Features
Conference
Conference lets an extension user establish a three-way
conversation.
Feature Operation
To establish an Unsupervised Conference:
Note: If Telco does not provide line supervision,
when both outside parties finish the call,
Unsupervised Conference must be manually terminated by the telephone which set up the call.
Establish first outside call + Press CONF + Establish
(Continued on next page)
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TANDEM CALLS/TRUNKING (cont’d)
second outside call + Press CONF + CONF + Hang up.
To later join an Unsupervised Conference:
Lift handset + Press either CO key of the Conference call.
To terminate an Unsupervised Conference:
While in a three-party Conference, hang up.
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TENANT SERVICE
308 ☞ Available
824 ☞ Available
The system administrator can divide the system into four
individual tenant groups. Typically, each tenant group has
their own attendant, outside lines and paging zones. Tenant
Service lets the system administrator use the same system
for several different businesses. If an extension user dials 0,
they reach their own operator. In addition, outside calls to
and from one tenant don’t interfere with the other. Finally,
members of one tenant group hear only their own Zone
Paging, not Paging from another group.
Conditions: None
Default Configuration: All extensions are in the same
tenant group (assigned to the
operator at extension 10).
Programming
Required Programming
Program 2 - Line Group Assignment
Assign lines to line groups for incoming and outgoing
access [01-system maximum=extension numbers; enter
the lowest and highest line number].
Program 6 - Outgoing Line Access
Select line groups for each extension for outgoing access
[00-no group, 01-30=Line Groups 1-30].
Program 7 - Incoming Line Access/Audible
Select line groups for each extension for incoming access
and line audible [Access - 00-no group, 01-30=Line
Groups 1-30; Audible - 0=no ring, 1=day ring, 2=night
ring, 3=day and night ring].
Program 8 - Extension Options (2) - [D.] Tenant Group
Assign a Tenant Group to each extension, if necessary
[0=disabled, 1-4=Tenant Groups 1-4].
Program 15 - System Options (1) - [B.] Night Transfer
Night Answer can be independently used by each tenant if
this option is allowed [0=all Tenants, 1=each Tenant].
Program 52 - Tenant Options
Program Intercom and Internal Paging [0=enabled, 1=disabled], set the Common Speed Dial [0=common use,
1=assigned Speed Dial] and Transfer to Attendant
(Continued on next page)
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TENANT SERVICE (cont’d)
[0=system 1=each Tenant Group] as required.
Program 53 - Tenant Speed Dial
Divide the Speed Dial numbers [00-99] between each
Tenant Group [1-4].
Program 54 - Tenant Attendant
Assign an attendant extension [10-system maximum] to
each Tenant Group [1-4].
Other Programming
None
Related Features
Direct Inward System Access
All tenants share the same DISA code.
Executive Override
An extension can not override an extension in a different
tenant group.
Intercom
Members of one tenant group may be allowed or denied
the ability to intercom a member of another tenant group.
Night Answer
When Night Answer is set by each tenant, only that tenant
can put its own trunks into night mode.
Paging
All Call Page can be allowed or denied the ability to page
all zones, regardless of tenant assignment.
Feature Operation
Refer to:
● Central Office Calls, Answering
● Central Office Calls, Placing
● Paging
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TIME AND DATE SETTING
308 ☞ Available
824 ☞ Available
The system Time and Date appears on:
● Display Telephones
● Station Message Detail Recording reports
A display keyset connected to port #10 can be used to
change the Time and Date. Although always entered in the
24-hour format, the system time can display in either the
12-hour (AM/PM) or 24-hour format.
Conditions: None
Default Configuration:
12-hour clock mode is enabled.
Date: 00/00/00
Time: 00:00:00
Programming
Required Programming
Program 18 - System Options (4) - [E.] Time Indication
Program the system for either a 12 or 24-hour clock
(0=12 hour, 1=24 hour mode].
Other Programming
None
Related Features
SMDR
Time and date appear on SMDR reports.
Feature Operation
To set the system time and date (the entire procedure
must be performed):
Press SPK + FTR + CLEAR + Dial the four digits for the
year (e.g. 1996) + Dial * + Two digits (01-12) for the
month (e.g. January = 01, December = 12) + Dial two digits (01-31) for the date + * + Dial a single digit (0-6) for the
day (e.g. Sunday = 0, Saturday = 6) + Dial * + Four digits
for the time (24-hour clock) + (e.g. 1305 for 1:05 p.m.) +
Dial * + SPK.
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TOLL RESTRICTION
308 ☞ Available
824 ☞ Available
Toll Restriction limits the numbers an extension user may
dial. By allowing extensions to place only certain types of
calls, the system administrator can control long distance
costs. The system applies Toll Restriction according to an
extension’s Class of Service.
When an extension user dials a call that is not allowed by
the assigned COS, the system automatically disconnects the
line and an error tone is heard.
Each extension can be assigned one of the six COS levels
listed below for each of the three modes - day, night, and
Dial Block:
COS-0 = No dialing restrictions.
COS-1 = Restricted by the entries in Program 40 Restricted Codes. Allows PBX extension calls
and calls matching the entries in Program 39 Common Unrestricted Codes.
COS-2 = Restricted by the entries in Program 41 Restricted Codes. Allows any entries in Program
36 - Permitted Codes, PBX extension calls, and
entries matching Program 39 - Common
Unrestricted Codes.
COS-3 = Restricted by the entries in Program 37 - Allowed
Number of Dialed Digits and Program 41 Restricted Codes. Allows PBX extension calls
and entries in Program 39 - Common Unrestricted
Codes.
COS-4 = Restricts all outgoing calls. Allows only PBX
extension calls and calls matching entries in
Program 39 - Common Unrestricted Codes.
COS-5 = Restricted to Intercom calls only.
If there are PBX lines, PBX access codes must be assigned
in programming in order for COS restriction to be properly
applied. The system applies toll restriction after the user
dials a PBX access code.
COS restrictions are not applied to lines programmed as
Nonrestricted Lines.
If an extension is programmed for Night COS, the Night
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COS level replaces the current COS level when Night
Answer mode is activated.
Dial Block
Phones can be programmed to temporarily block outgoing
CO calls. An extension user only needs to enter a four-digit
personal code to enable this feature if allowed in system
programming. If this 4-digit personal code is forgotten, it
can be cleared by the system administrator at extension 10
by entering a special password. Note that the Walking
Class of Service feature can override this block.
Conditions: The default of Common Unrestricted Codes
(Program 39) allows 911 calls for COS 1-4.
Default Configuration:
● No Toll Restriction for day or night mode.
● Dial Block is set to Class of Service 5.
Programming
Required Programming
Program 35 - Class of Service
Set the Class of Service for each extension for day, night,
and Dial Block modes [COS 0-5].
Program 36 - Permitted Codes
Enter up to 12 Permitted Codes [01-12]. A Permitted
Code can contain up to the first 8 digits of an allowed
telephone number. Use ‘DC’ as a ‘Don’t Care’ digit within the 8 digits if it doesn’t matter what number is dialed.
Program 37 - COS 3, Allowed Number of Dialed Digits
Enter the number of allowed digits [1-30] for COS 3.
Program 38 - PBX/Centrex Access Codes
Program up to four different PBX Access Codes [1-4, 2
digits maximum].
Program 39 - Common Unrestricted Codes
Program up to 4 Common Unrestricted Codes [1-4, 4 digits maximum].
Program 40 - COS 1, Restricted Codes
Program up to 4 Restricted Codes [1-4] for COS 1 [4 digits maximum].
Program 41 - COS 2 and 3, Restricted Codes
Program up to 8 Restricted Codes [1-8] for COS 2 and 3
[2 digits maximum].
(Continued on next page)
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TOLL RESTRICTION (cont’d)
Other Programming
Program 3 - Line Options (2) - [D.] Non-Restricted Lines
If required, program a non-restricted line. No Toll
Restriction is applied to a non-restricted line [0=restricted
1=not restricted].
Related Features
C.O. Calls, Placing
Toll Restriction may restrict the numbers a user may dial.
Direct Inward System Access
If a DISA caller places an outgoing call, the system
restricts and/or routes the call according to COS of the
DISA trunk.
Private Line
Toll Restriction works normally on a Private Line.
Speed Dial
Personal Speed Dial numbers are Toll Restricted.
Restriction for System Speed Dial numbers is determined
by Program 18 [C.].
Walking Class of Service
An extension user can implement Walking Class of
Service to temporarily override Toll Restriction (including
Dial Block) and COS programming.
Feature Operation
Dial Block
To set Dial Block:
Keyset
Press SPK + * + # + Dial 4-digit personal code (any number you choose) + Dial * + SPK.
Single Line Phone
Lift handset + Dial function code + 4-digit personal code +
Hang up.
Function Codes:
SLTs set for Dial Plan 1, dial 65.
SLTs set for Dial Plan 2 and “0” is the programmed entry for Automatic Line Access Code
(Program 20 [D.]), dial 955.
SLTs set for Dial Plan 2 and “1” is the programmed entry for Automatic Line Access Code
(Program 20 [D.]), dial 055.
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To release Dial Block:
Keyset
Press SPK + * + # + 4-digit code that was used when feature was activated + # + Press SPK.
Single Line Phone
Lift handset + Dial function code + Dial 4-digit personal
code that was used when feature was activated + Hang up.
Function Codes:
SLTs set for Dial Plan 1, dial 66.
SLTs set for Dial Plan 2 and “0” is the programmed entry for Automatic Line Access Code
(Program 20 [D.]), dial 956.
SLTs set for Dial Plan 2 and “1” is the programmed entry for Automatic Line Access Code
(Program 20 [D.]), dial 056.
To release Dial Block if personal code is forgotten (from
station #10 only):
Press FTR + 9 + * + Dial password (73738 = RESET) +
HOLD + Enter the station number to be cleared. Press * +
To enter additional stations, press # + Press HOLD to exit.
Note: This is not the system password. This is a
special password used for this feature only.
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TRANSFER
308 ☞ Available
824 ☞ Available
Transfer permits an extension user to send (i.e., extend) an
active outside call to any other extension in the system.
With Transfer, any extension user can quickly send an outside call to the desired co-worker.
A call a user transfers automatically recalls if not picked up
at the destination extension. If programmed, Transferred
calls that ring the extension longer than the recall timer
interval will ring station #10/attendant. This assures that
users do not lose or inadvertently abandon their transfers.
A display phone can be set to the Recall Line Display
Mode. When a transferred call is not answered, the call rerings your phone. The display will show the line and station
number of the recalling line.
A user may Transfer a call screened or unscreened. With
Screened Transfer, the transferring user announces the call
to the destination user before hanging up. With Unscreened
Transfer, the call is Transferred without an announcement.
Conditions: None
Default Configuration: Transfer always allowed.
Programming
Required Programming
None
Other Programming
Program 16 - System Options (2) - [B.] Recall Line
Preference
Enable or disable Recall Line Preference [0=disabled,
1=enabled].
Program 23 - Unscreened Transfer Recall
Program how long an Unscreened Transfer rings the
receiving extension before recalling the transferring
extension [000=disabled, 001-255=10-2550 seconds].
Program 24 - Screened Transfer Recall
Program how long an Screened Transfer rings the receiving extension before recalling the transferring extension
[000=disabled, 001-255=10-2550 seconds].
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Program 29 - Attendant Reverting
Set the time a call can be left on hold before ringing the
attendant [000=disabled, 001-255=1-255 seconds].
Related Features
Call Parking
Instead of Transferring a call to an extension, a user can
place the call in Park Orbit instead.
Directed Call Pickup
Directed Call Pickup can be used to answer Unannounced
Transfer calls.
Loop Keys
Transferred CO calls will appear on the loop key.
Feature Operation
To Transfer your call:
Keyset
Do not hang up + Press ICM key + Dial the extension number + Announce the call (optional) + Press TRFR key +
Hang up.
Single Line Phone
Do not hang up + Flash the hookswitch + Dial the extension number + Announce the call (optional) + Hang up.
To return to your outside call (if the called party doesn’t
want your Transfer):
Keyset
Press flashing line key.
Single Line Phone
Press hookswitch + Call is reconnected.
To receive a transferred call ringing your phone:
Lift the handset + Press flashing CO key if necessary.
To receive a transferred call (if you get an Intercom call
announcing it and have lifted the handset):
Stay on the line.
The Transfer goes through when the calling party
presses TRFR.
To set/cancel Recall Line Display:
Press SPK key + FTR key + CHECK key.
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VOICE MAIL
308 ☞ Available
824 ☞ Available with
software 2.1B and
higher.
The Portrait System is compatible with the NVM-202ex
and NVM-22 (P/N 17590A), and NVM-2000 Voice Mail
Systems. This feature provides telephone users with comprehensive Voice Messaging and Auto Attendant features
except for the following:
● Call Waiting
● Modem Mailbox
(This means and Automated Attendant caller
would not be able to access the internal modem.
A separate outside line would have to be connected to the modem card.)
● Personal Answering Machine Emulation
● Call Park/Page
Voice Mail ends the frustration and cost of missed calls,
inaccurate written messages and telephone tag. Voice Mail
frees a company’s busy receptionist and secretaries for
more productive work.
Conversation Record
While on a call, an extension user can have Voice Mail
record the conversation. The keyset user just presses the
Voice Mail Record key. Once recorded, the Voice
Messaging System stores the conversation as a new message in the user’s mailbox. After calling their mailbox, a
user can save, edit or delete the recorded conversation.
Keyset users can record both intercom and external calls.
But since single line users can not hookflash an internal
call, they are only able to record an external call.
Intercom Links
The Portrait 824 system provides six Intercom Links by
default. Therefore, to install a voice mail with more than six
ports, the Intercom Links must be increased by using
unused line circuits. There must be one line circuit programmed in the system which limits the amount of
Intercom Links to 13. Refer to Program 45 - Intercom Link
Increase for further information.
Conditions
● If an installed Voice Mail is removed, the instrument
type must be reprogrammed for the ports used for Voice
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Mail in Program 8 - Extension Options [A.].
If only one line is to be used as a Voice Mail port, it
must be connected to the “LINE1” connector on the
Voice Mail Interface.
If “LINE1” fails on the Voice Mail Interface due to installation or equipment problems, “LINE2” will not operate.
Default Configuration
Voice Mail not installed.
Programming
Required Programming
Program 7 - Incoming Line Access/Audible
For each extension program the line groups that should
ring to the Voice Mail and line audible [Access - 00-no
group, 01-30=Line Groups 1-30; Audible - 0=no ring,
1=day ring, 2=night ring, 3=day and night ring].
Program 65 - Voice Mail Port
Assign the station ports to be used for Voice Mail [1033=station ports 10-33].
Other Programming
Program 23 - Unscreened Transfer Recall
Determine how long a call rings the receiving extension
before recalling the transferring extension. This timer is
set in 10 second intervals [000=disabled, 001-255=102550 seconds].
Program 28 - Call Forward Transfer Timer
Determine how long an unanswered call rings the receiving extension before transferring the caller to the forwarded extension. This timer can be set from 1 - 255 seconds
[000=disabled, 001-255=1-255 seconds].
Related Features
Call Forwarding
All extension user can forward calls to the Voice
Messaging System. The system allows for all calls to be
transferred immediately, for unanswered calls or only
when the extension is busy.
Call Parking
When using Voice Mail, Call Parking can not be used for
the Park and Page feature within the Voice Mail system.
(Continued on next page)
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VOICE MAIL (cont’d)
Intercom
The Portrait 824 provides only six Intercom Links. If
additional voice mail ports are installed, the links must be
increased by using unused line circuits.
Programmable Keys
The Record operation can be programmed as a
Programmable Key for quicker operation.
Feature Operation
Call Forwarding to Voice Mail
To Set Call Forwarding for All Calls:
Keyset
Lift handset or press SPK + TRFR key + Dial station number of Voice Mail + 0.
Single Line Phone
Lift handset + Dial function code + Dial station number of
Voice Mail + 0.
Function Codes:
SLTs set for Dial Plan 1, dial 63.
SLTs set for Dial Plan 2 and “0” is the programmed entry for Automatic Line Access Code
(Program 20 [D.]), dial 953.
SLTs set for Dial Plan 2 and “1” is the programmed entry for Automatic Line Access Code
(Program 20 [D.]), dial 053.
To Set Call Forwarding for Busy, No Answer or
Busy/No Answer Calls:
Keyset
Lift handset or press SPK + TRFR key + Dial station number of Voice Mail + 1 (for busy), 2 (for no answer), or 3
(for busy/no answer).
Single Line Phone
Lift handset + Dial function code + Dial station number of
Voice Mail + 1 (for busy), 2 (for no answer), or 3 (for
busy/no answer).
Function Codes:
SLTs set for Dial Plan 1, dial 63.
SLTs set for Dial Plan 2 and “0” is the pro160
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grammed entry for Automatic Line Access Code
(Program 20 [D.]), dial 953.
SLTs set for Dial Plan 2 and “1” is the programmed entry for Automatic Line Access Code
(Program 20 [D.]), dial 053.
Conversation Record
To Assign a Recording Key (keyset only):
Lift handset or press SPK + FTR key + Dial 4 + Press CO
line + Dial 22 + Press * + Hang up or press SPK.
To Record an Intercom Call (keyset only):
Establish conversation + Press Record key (or CONF +
Dial 95).
Ring back tone is heard. When the voice mail
answers, “RECORDING” is announced, then continue the conversation.
To Record a CO Call:
Keyset
Establish conversation + Press Record key (or CONF +
ICM + Dial 95).
Ring back tone is heard. When the voice mail
answers, “RECORDING” is announced, then continue the conversation.
Single Line Phone
Establish conversation + Hook flash + Dial 95.
Ring back tone is heard. When the voice mail
answers, “RECORDING” is announced, then continue the conversation.
To End Recording:
Keyset
Press Record key or hang up.
Single Line Phone
Hang up.
To Program a One-Touch Key as a Voice Mail Key
(keyset only):
Lift handset or press SPK key + press DC key + Press # +
Press One-Touch key + Dial 98 + Hang up or press SPK
key.
(Continued on next page)
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VOICE MAIL (cont’d)
Calling Your Mailbox:
Keyset
Lift handset or press SPK key + Press Voice Mail key.
Single Line Phone
Lift handset + Dial function code.
Function Codes:
When “0” is the programmed entry for Automatic
Line Access Code for SLT (Program 20 [D.], dial
980.
When “1” is the programmed entry for Automatic
Line Access Code for SLT (Program 20 [D.], dial
080.
Leaving a Message in a Co-worker’s Mailbox:
Call busy or unanswered extension + Dial 3.
Once a message has been recorded, the MW led
will flash at the receiving extension to notify them
of the message.
Transferring Calls to a Co-Worker’s Mailbox:
Do not hang up + Press ICM + Dial extension number +
Dial 3 + Press TRFR.
Once a message has been recorded, the MW led
will flash at the receiving extension to notify them
of the message.
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VOLUME CONTROL
308 ☞ Available
824 ☞ Available
Each keyset telephone has four separate adjustments: background music and station ringing volume, handset receiver
volume, handsfree voice-announce volume, and LCD contrast on display phones.
Conditions
None
Default Configuration
Volume Control always available.
Programming
Required Programming
Program 18 - System Options (4) - [D.] Handset Receiver
Volume
Program the system to either keep or reset the volume
after a call [0=reset after conversation, 1=keep current
volume setting].
Other Programming
None
Related Features
Headset Compatibility
The user can adjust the volume of the signals in a customer-provided headset.
Feature Operation
To adjust the Ringing Volume:
Press VOL (up) or VOL (down) while the phone is ringing
or idle.
To adjust the Handset Receiver Volume:
Press VOL (up) or VOL (down) while on a handset call.
To adjust the Speaker Volume:
Press VOL (up) or VOL (down) while in handsfree mode.
To adjust the LCD contrast for display phones:
Do not lift handset + Press VOL (up) or VOL (down) while
the phone is idle.
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WALKING CLASS OF SERVICE
308 ☞ Available
824 ☞ Available
Walking Class of Service lets an extension user temporarily
override Class of Service dialing restrictions. This helps a
user that must place an important call while at a co-worker’s
phone. Walking Class of Service lets the user implement
Walking Class of Service from a co-worker’s phone and then
place an outside call that the extension normally restricts.
Conditions: None
Default Configuration: No codes programmed.
Programming
Required Programming
Program 42 - Walking COS Security Code
Create a Walking Class of Service Security Code, 30 codes
maximum each 4 digits in length [01-30=security codes].
Program 43 - COS Assignment on Security Code
Assign a COS to each Walking Class of Service Security
Code [COS levels 0-5].
Other Programming
None
Related Features
Programmable Keys
The option can be stored as a Feature key.
Toll Restriction
An extension user can implement Walking Class of
Service to temporarily override Toll Restriction (including
Dial Block) and Class of Service programming.
SMDR
Calls made using this feature will indicate the Walking
Class of Service Security Code (01-30) in the Account
Number column of the SMDR printout.
Feature Operation
To use Walking Class of Service to place an outside call:
Keyset
Lift handset or press SPK key + Press an idle CO key +
FTR + DC + Security code + Phone number.
Single Line Phone
Lift handset + Dial 07 or 97 (depending on your dial plan)
+ Security code + 9 (or 0) plus phone number.
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WARNING TONE
308 ☞ Available
824☞ Available
The Warning Tone for Long Conversations is a signal
reminder that sounds every three minutes while a keyset
user is on an outgoing outside call. The signal reminder is a
series of three short tones that sound over the speaker of the
phone.
Conditions: None
Default Configuration: Warning Tone disabled.
Programming
Required Programming
Program 18 - System Options (4) - [A.] Three Minute
Warning Tone
Enable or disable the Three Minute Warning Tone [0=disabled, 1=enabled].
Other Programming
None
Related Features
None
Feature Operation
None
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- For Your Notes -
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PROGRAM 2
PROGRAM 1 - LINE OPTIONS (1)
(Display shows: LINE ASSIGNMENT1)
Assign the following options to each outside line:
[A.] Line type
Define the type of outside lines connected to the
system; CO, PBX, or no line connection.
(0=no connection, 1=CO line, 3=PBX line]
[B.] Dial mode (DP/DTMF)
Program the line for either Dial Pulse (DP) or
Dual Tone Multifrequency (DTMF).
[0=DP, 1=DTMF]
[C.] Queue Group
Assign each line to a Queue Group.
[0=no group, 1-6=Group 1 - Group 6]
[D.] PBX/Centrex Night Mode
If any lines are set as PBX/Centrex lines, when the
system is set in night mode, the lines are switched to
CO lines. This option allows the system to omit the
PBX access codes so the call can be completed.
(e.g., If a Speed Dial number is programmed to dial
9P2039265400, the system will dial 2039265400.
[0=disable, 1=enable]
Conditions: None
Default Value:
[A.] 1 (All lines are CO lines)
[B.] 1 (All lines dial DTMF)
[C.] 1 (All lines assigned to Queue Group 1)
[D.] 0 (disabled)
[E.] 0 (Not Used-must be entered as ‘0’)
Feature Reference
C.O. CALLS, PLACING
DP AND DTMF COMPATIBILITY
PBX/CENTREX COMPATIBILITY
REPEAT DIAL
Program Entry
Line Number + * + ABCDE + *.
PROGRAM 2 - LINE GROUP ASSIGNMENT
(Display shows: LINE GROUPS)
This program assigns CO/PBX lines into groups. These
groups are commonly formed for different departments, for
the type of service they provide (e.g., WATS, DID, FX), or
for Tenant Service use. The line groups are then assigned to
an extension for placing and answering outside calls. Only
consecutive lines can be grouped (e.g., lines 3, 4, 5). Lines
in one group can overlap with lines in another.
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PROGRAM 3
Conditions: None
Default Value:
● Group 1 - Line 01-03 (308 System) / Lines 01-08 (824
System)
● Groups 2-30 - undefined
Feature Reference
C.O. CALLS, ANSWERING
C.O. CALLS, PLACING
PRIVATE LINE
TENANT SERVICE
Program Entry
Line Group # [01-30] + * + Lowest line # in group + * +
Highest line # in group + *.
PROGRAM 3 - LINE OPTIONS (2)
(Display shows: LINE ASSIGNMENT2)
Assign the following options to an outside line:
[A.] DISA Line
Designate if a line to be used as a DISA line.
[0=disable, 1=enable]
[B.] DISA Access Mode
Assign access for a DISA line.
[0=no access, 1=day mode, 2=night mode, 3=day
and night mode]
[C.] Common Use Line
If everyone needs incoming/outgoing access to a
specific line, enable the line for Common Use.
[0=not a common use line, 1=common use line]
[D.] Non-Restricted Line
A Non-Restricted Line prevents COS restrictions
from being applied to calls made on that line.
[0=restricted, 1=non-restricted]
[E.] Caller ID
This determines if the Caller ID feature is enabled
or disabled for the line number entered.
[0=disabled, 1=enabled]
Conditions: None
Default Value:
[A.] 0 (DISA disabled)
[B.] 0 (DISA line access denied)
[C.] 0 (Common Use Line denied)
[D.] 0 (Non-Restricted lines disabled)
[E.] 0 (Caller ID disabled)
Feature Reference
CALLER ID
C.O. CALLS, ANSWERING
C.O. CALLS, PLACING
168
DIRECT INWARD SYSTEM ACCESS
TOLL RESTRICTION
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PROGRAM 4
Program Entry
Line # + * + ABCDE + *.
PROGRAM 4 - EXTENSION OPTIONS (1)
(Display shows: STN ASSIGNMENT1)
Assign the following options to each extension port:
[A.] Executive Override
[0=not allowed, 1=allowed with tone, 2=allowed
without tone]
[B.] CO Off-Hook Signaling
[0=disabled, 1=enabled]
[C.] Intercom Off-Hook Signaling for Originating Extension
[0=disabled, 1=sent manually, 2=sent automatically when busy]
[D.] Intercom Signaling
Determines whether the station should have forced
ICM ringing With this enabled, users can not toggle between ringing and handsfree despite the setting in Program 19 [B.]. [0=voice call, 1=forced
ringing]
[E.] Headset
[0=disabled, 1=enabled]
Conditions:
When an extension is programmed for Signal Call in
Program 4 [D.] after the system has been assigned the
Voice Call mode in Program 19 [B.], Signal Call mode is
enabled for this extension. All other extensions remain in
Voice Call mode.
When an extension is programmed for Voice Call in
Program 4 [D.] after the system has been assigned the
Signal Call mode in Program 19 [B.], all extensions
remain in Signal Call mode regardless of Program 4 [D.].
Default Value:
[A.] 0 (Executive Override disabled)
[B.] 0 (CO Off-Hook Signaling disabled)
[C.] 0 (Intercom Off-Hook Signaling disabled)
[D.] 0 (Intercom Signaling set to Voice Call)
[E.] 0 (Headset disabled)
Feature Reference
CALL WAITING
CALLBACK
HANDSFREE/MONITOR
HEADSET COMPATIBILITY
INTERCOM
OFF-HOOK SIGNALING
SELECTABLE DISPLAY MESSAGING
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PROGRAM 5
Program Entry
Ext. Port # + * + ABCDE + *.
PROGRAM 5 - UNSUPERVISED
CONFERENCE PORT
(Display shows: UNSUP.CONF.PORT)
Assign an extension port to an Unsupervised Conference
circuit [01 - 04].
Conditions:
An extension port assigned as an Unsupervised Conference
port must not be terminated with a phone. In other words,
each Unsupervised Conference circuit MUST BE
ASSIGNED AN UNUSED EXTENSION PORT. There
must be an extension PCB to support the extension port
being programmed. This port can be the same one used for
Program 8 [A.], however, each port will function only for
one task on a first-in-first-out basis.
Default Value: 00 (Unsupervised Conference ports not
assigned)
Feature Reference
CONFERENCE
TANDEM CALLS/TRUNKING
Program Entry
Assign extension to port # displayed + *.
PROGRAM 6 - OUTGOING LINE ACCESS
(Display shows: OUTGOING CO ACC.)
Select the line groups each extension can use for outgoing
calls. Two outgoing line groups can be assigned to an
extension. Line group numbers (01-30) are assigned in
Program 2.
Conditions: None
Default Value:
● 01 (Line group number 01 assigned to line group 1)
● 00 (No line group number assigned to line group 2)
Feature Reference
C.O. CALLS, PLACING
EXECUTIVE OVERRIDE
HOLD
LOOP KEYS
TENANT SERVICE
Program Entry
Ext. port # + * + line group #1 + * + line group #2 + *.
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PROGRAM 8
PROGRAM 7 - INCOMING LINE ACCESS/
AUDIBLE
(Display shows: INC.LINE ACC/AUD)
For each extension port, select the line groups that are able
to be accessed for incoming calls [01-30=line groups] and
the type of ringing the extension should have [0=no ringing, 1=day, 2=night, 3=day and night ringing]. Each extension can have two incoming line groups assigned. Line
group numbers are assigned in Program 2.
Conditions: None
Default Value:
● Group 1 has line group number 1 assigned, extension port
10 has day/night ringing, all other stations have no ringing.
● Group 2 has no line group number assigned and no
extension ports have ringing.
Feature Reference
C.O. CALLS, ANSWERING
HOLD
LOOP KEYS
TENANT SERVICE
Program Entry
Ext. port # + * + first line group # + ring type + *.
PROGRAM 8 - EXTENSION OPTIONS (2)
(Display shows: STN ASSIGNMENT2)
Assign the following options for each extension:
[A.] Instrument Type
Identify the type of telephone instrument assigned
to each extension.
Note: If Program 13 [D.] is enabled, this option
must be set to 2 (SLT-DP) or 3 (SLT-DTMF).
[0=KTS, 1=DISA, 2=SLT-DP, 3=SLT-DTMF]
[B.] SLT Dial Plan Set
Assign a Dial Plan for a single line phone.
[0=Dial Plan 1, 1=Dial Plan 2]
[C.] Internal Page Zone
Assign each extension to an Internal Page Zone.
An extension receives all pages made to its
assigned zone.
[0=disabled, 1-4=Page Zones 1-4]
[D.] Tenant Group
Assign each extension to a group, if required.
[0=disabled, 1-4=Tenant Groups 1-4]
[E.] Park Group
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PROGRAM 9
In the 824 System, assign a Park Group to each extension. Only extensions within the same Park Group can
pick up each other’s Parked calls. If all CO lines are
programmed to display at an extension, this option
isn’t required for call pick-up for that extension.
[0=disabled, 1-4=Park Groups 1-4]
Programs 5 and 8 can both assign the same unused extension port. However, the port will function only for one task
on a first-in-first-out basis.
Conditions:
When programming 8 [A.] for a DISA port, any keyset
connected to the port must first be removed before programming for DISA.
● Telephones can not be installed on ports that are programmed for Unsupervised Conference or DISA.
●
Default Value:
[A.] 0 (KTS)
[B.] 1 (Dial Plan 2)
[C.] 1 (Internal Page Zones 1-4)
[D.] 0 (No Tenant Groups)
[E.] 0 (824 System only -No Park Groups)
Feature Reference
DIRECT INWARD SYSTEM ACCESS
DIRECTED CALL PICKUP
LAST NUMBER REDIAL
MEET-ME CONFERENCE
PAGING
SPEED DIAL
TENANT SERVICE
Program Entry
Ext. port # + * + ABCDE + *.
PROGRAM 9 - EXECUTIVE CALL FORWARD
(Display shows: EXEC.CALL FWD)
Assign ‘executive/secretary’ pairs for Executive Call Forward.
Up to eight pairs can be formed. All eight executive extensions can be paired with the same secretary extension.
Conditions: None
Default Value:
● 00 (no Executive extension assigned)
● 00 (no Secretary extension assigned)
Feature Reference
CALL FORWARDING
Program Entry
For first Call Forwarding Pair, enter Executive’s ext. + * +
Secretary’s ext. + *.
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PROGRAM 12
PROGRAM 10 - DUAL HANDSFREE HOTLINE
(Display shows: DUAL HF HOTLINE)
Assign ‘secretary/executive’ partnerships for Dual Handsfree
Hotline. Up to four such partnerships can be assigned.
Conditions: None
Default Value:
● 00 (no secretary extension assigned)
● 00 (no executive #1 extension assigned)
● 00 (no executive #2 extension assigned)
Feature Reference
HOTLINE-DUAL HANDSFREE HOTLINE
Program Entry
Secretary’s ext. + * + Executive #1’s ext. + * + Executive
#2’s ext. + *.
PROGRAM 11 - HUNT GROUPS
(Display shows: HUNT GROUPS)
For each Hunt Group [0-4], assign extensions for Group
Hunt and Group Hunt Transfer features. Up to 5 Hunt
Groups can be formed, with a maximum of 16 extensions
per group.
Conditions: None
Default Value: 00 (no Hunt Groups assigned)
Feature Reference
DEPARTMENT STEP CALLING
Program Entry
Hunt Group # + * + first ext. port + * + repeat with next
ext. port + *.
PROGRAM 12 - DOOR CHIME BOX
(Display shows:DOOR CHIME BOX)
Select extensions to receive chime tones from a Door Box
and program the ring type for each. Up to ten extensions
can receive chimes from both boxes.
[Ring type - 0=no ring, 1=day ring, 2=night ring,
3=day and night ring]
Conditions: None
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PROGRAM 13
Default Value:
● 00 (no extensions assigned to either Door Box)
● 0 (no incoming ring type assigned)
Feature Reference
DOOR BOX
Program Entry
Door Box number [1 or 2] + * + ext. port # + ring type + *.
PROGRAM 13 - EXTENSION OPTIONS (3)
(Display shows: STN ASSIGNMENT3)
Assign the following options for each extension port:
[A.] Confirmation Tone
[0=enabled, 1=disabled]
[B.] Do Not Disturb
[0=disabled, 1=incoming CO calls blocked, 2=CO
+ ICM calls blocked, 3=CO + ICM calls blocked
or CO calls blocked + ICM calls allowed]
[C.] Alarm Audible
[0-disabled, 1=enabled]
[D.] Voice Announce Device Port
An answering machine with a telephone may be
connected to a station port to send a voice message if this is enabled. If enabled, Program 8 [A.]
must be set to ‘2’ (SLT-DP) or ‘3’ (SLT-DTMF).
[0=disabled, 1=enabled]
[E.] Terminal Connection
‘No Connection’ will allow the system to send a
reorder tone when calling an uninstalled station.
‘Connection’ tells the system a station is installed.
When removing a station from the system, reset
this option to ‘0’ to allow callers to hear a reorder
tone instead of ring-no-answer.
[0=not connected, 1=connected]
Conditions: None
Default Value:
[A.] 0 (Confirmation Tone enabled)
[B.] 0 (Do Not Disturb disabled)
[C.] 0 (Alarm Audible disabled)
[D.] 0 (Voice Announce Device Port disabled)
[E.] 1 (Terminal Connection connected if a phone is
installed; with no phone installed, the default is ‘0’)
Feature Reference
CALL FORWARDING
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PROGRAM 15
CONFIRMATION TONE
DIRECT INWARD SYSTEM ACCESS
EXTERNAL ALERTING DEVICES
Program Entry
Ext port # + * + ABCDE + *.
PROGRAM 14 - FLEXIBLE STATION
NUMBERING
(Display shows: FLEX.STA.#ING)
Assign an extension number to a specific port. In the programming display, the port number displays first, followed
by the extension number.
On the 824 System, you can also use this program to
change the assigned range of 3-digit extensions if the customer wants a different range of extension numbers. When
the system is initialized, the system is set in the 2-digit
mode. The assigned extension numbers in the 2-digit mode
are from 10 to 33. The available range is 10 - 79 in the 2digit mode and 110 - 799 in the three-digit mode.
Conditions:
If a port number for an extension is changed, you must
make sure that no other extension is using the port.
Default Value:
● Extension numbers match telephone port numbers
● 002 (2-digit extension numbers) - only available on the
824 System
Feature Reference
FLEXIBLE STATION NUMBERING
SPEED DIAL
Program Entry
Number Plan Change: * + 002 or 003 + *.
Port Number Change: Port # + * + Ext. # + *.
PROGRAM 15 - SYSTEM OPTIONS (1)
(Display shows: SYS ASSIGNMENT1)
Use this option to assign the following options:
[A.] Flexible Line Appearance
On the 824 System, this allows an incoming line
group to shift appearance so that the lowest numbered line in the group appears under CO key 1
(regardless of the number), and the rest follow on
keys 2, 3, 4, etc. [0=disabled, 1=enabled]
[B.] Night Transfer
[0=extension 10 enables for all Tenants, 1=any
extension within a Tenant group can enable for its
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PROGRAM 16
primary incoming group]
[C.] Automatic Line Access
Choose if an extension user should access an outgoing line without pressing a line key or dialing a
two digit line number. A single-digit code automatically accesses an outgoing outside line.
[0=disabled, 1=press SPK + queue group number,
2=dial 0 from on-hook condition, 3=press SPK +
queue group number + 0 from on-hook condition]
[D.] Exclusive Hold
[0=disabled, 1=enabled]
[E.] Single Step Access
Designate if an extension user can obtain and outside or ICM dial tone in a single step, without lifting the handset or pressing the SPK key.
[0=disabled, 1=enabled]
Conditions:
When using the Flexible Line Appearance on the 824 System (not
available on the 308 System), the following conditions apply:
● Program 6 and Program 7 [B] entries are ignored
● Common Use Lines and Recalling Line Preference features are unavailable
● Call Forwarding can only be used if the forwarding and
receiving extension ports have access to the same line group
Default Value:
[A.] 0 (Flexible Line Appearance disabled)
[B.] 0 (All Tenant Night Transfer)
[C.] 0 (Automatic Line Access disabled)
[D.] 1 (Exclusive Hold enabled)
[E.] 0 (Single Step Access disabled)
Feature Reference
C.O. CALLS, ANSWERING
C.O. CALLS, PLACING
HOLD
NIGHT ANSWERING
PBX/CENTREX COMPATIBILITY
TENANT SERVICE
Program Entry
ABCDE + *.
PROGRAM 16 - SYSTEM OPTIONS (2)
(Display shows: SYS ASSIGNMENT2)
This program selects the following functions for the system:
[A.] Ringing Line Preference
[0=disabled, 1=all incoming calls to Group 1 +
ringing incoming calls to Group 2, 2=incoming
ringing calls to Group 1 + Group 2]
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PROGRAM 17
[B.] Recalling Line Preference
[0=disabled, 1=enabled]
[C.] Allow SLT’s to Pick Up Lines on Hold
[0=can not seize CO line on Hold, 1=can seize
CO line on Hold]
[D.] Add-On Conference Setup Mode
[0=add one by one, 1=add 5 parties at once]
[E.] Multi-Line Conference
[0=disabled, 1=enabled]
Conditions: None
Default Value:
[A.] 0 (Ringing Line Preference disabled)
[B.] 0 (Recalling Line Preference disabled)
[C.] 0 (SLT can’t seize CO line on Hold)
[D.] 0 (Add-On Conference increases one by one)
[E.] 0 (Multi-Line Conference disabled)
Feature Reference
C.O. CALLS, ANSWERING
C.O. CALLS, PLACING
CONFERENCE
HOLD
TRANSFER
LOOP KEYS
RECALLING LINE PREFERENCE
RINGING LINE PREFERENCE
TANDEM CALLS/TRUNKING
Program Entry
ABCDE + *.
PROGRAM 17 - SYSTEM OPTIONS (3)
(Display shows: SYS ASSIGNMENT3)
Select the following options for the system:
[A.] Dial Pulse Sender Speed
[0=10 PPS, 1=20 PPS]
[B.] Make/Break Ratio
[0=33%, 1=39%]
[C.] DTMF Duration
[0=high speed (80 ms On-80 ms Off), 1=mid
speed (100 ms On-100 ms Off), 2=low speed (150
ms On-150 ms Off)]
[D.] Storage Quantity of Speed Dial
[0=100 (numbers range from 00-99), 1=200 (numbers range from 000-199)]
[E.] Existence of Attendant for DISA
[0=none, 1=day mode, 2=night mode, 3=day +
night mode]
Conditions: None
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PROGRAM 18
Default Value:
[A.] 0 (Dial Pulse Sender Speed at 10 PPS)
[B.] 1 (308 System=39%) / 0 (824 System=33%)
(Make/Break Ratio)
[C.] 0 (DTMF Duration at high-speed)
[D.] 0 (Storage Quantity of Speed Dial Numbers at 100)
[E.] 0 (No Attendant for DISA)
Feature Reference
DP AND DTMF COMPATIBILITY
Program Entry
ABCDE + *.
PROGRAM 18 - SYSTEM OPTIONS (4)
(Display shows: SYS ASSIGNMENT4)
This program selects the following options for the system:
[A.] Three Minute Warning Tone
[0=disabled, 1=enabled]
[B.] Not Used
[Not used. Must be entered as “0”]
[C.] Speed Dialing Restriction
[0=not restricted, 1=restricted]
[D.] Handset Receiver Volume
[0=reset after conversation, 1=keep current volume]
[E.] Time Indication
[0=12 hour mode, 1=24 hour mode]
Conditions: None
Default Value:
[A.] 0 (Three Minute Warning Tone disabled)
[B.] 0 (Not used-must be entered as ‘0’)
[C.] 0 (No Speed Dialing Restriction)
[D.] 0 (Handset Receiver Volume resets after conversation)
[E.] 0 (Time Indication set to 12H mode)
Feature Reference
SPEED DIAL
TIME AND DATE SETTING
WARNING TONE
Program Entry
ABCDE + *.
PROGRAM 19 - SYSTEM OPTIONS (5)
(Display shows: SYS ASSIGNMENT5)
Use this program to select the following system options:
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PROGRAM 20
[A.] All Call to External Zone
Program whether the All Call Page will include
one or both of the External Page Zones.
[0=disabled, 1=speaker 1, 2=speaker 2,
3=speaker 1 + 2] (The 308 System does not use
option 2 or 3)
[B.] Intercom Signaling
[0=voice call, 1=forced ring signal]
[C.] Microphone ON/OFF
[0=on, 1=off]
[D.] Room Monitor
[0=disabled, 1=enabled]
Conditions: None
Default Value:
[A.] 1 (All Call to External Zone to speaker 1)
[B.] 0 (Intercom Voice Call)
[C.] 0 (Microphone On)
[D.] 0 (Room Monitor disabled)
[E.] 0 (Not Used-must be set to ‘0’)
Feature Reference
INTERCOM
MEET-ME CONFERENCE
MICROPHONE MUTE
PAGING
ROOM MONITOR
Program Entry
ABCDE + *.
PROGRAM 20 - SYSTEM OPTIONS (6)
(Display shows: SYS ASSIGNMENT6)
This program selects the following system options:
[A.] Door Chime Tone Duration
[0=2 times, 1=30 seconds]
[B.] Paging Splash Tone
Choose whether a double beep precedes Pages.
[0=disabled, 1=enabled]
[C.] Door Alert Tone
A Door Alert Tone is a splash tone that broadcasts
over the speaker of the Door Box when it’s called.
[0=disabled, 1=enabled]
[D.] Automatic Line Access Code for SLT
[0=off-hook + dial 0, 1=off-hook + dial 9 ]
[E.] Existence of Door Chime Box
[0=none, 1=Door Box 1 enabled, 2=Door Box 2
enabled, 3=Door Box 1 + 2 enabled]
Conditions: None
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PROGRAM 21
Default Value:
[A.] 0 (Door Chime Tone Duration set to 2 times)
[B.] 1 (Paging Splash Tone enabled)
[C.] 0 (Door Alert Tone disabled)
[D.] 1 (Automatic Line Access Code for SLT set to offhook and dial 9)
[E.] 0 (No Door Box)
Feature Reference
C.O. CALLS, PLACING
DOOR BOX
MEET-ME CONFERENCE
PAGING
SYSTEM TIMERS
Program Entry
ABCDE + *.
PROGRAM 21 - EXCLUSIVE HOLD TIMERS
(Display shows: EXC.HOLD TIMERS)
Set the timer for Exclusive Hold Timers. The options available to program are:
[1.] Recall Start Time
This option is programmed in 10 second intervals.
[001 - 255=10 - 2550 seconds]
[2.] Recall Signal Duration Time
This option is programmed in 1 second intervals.
[001 - 255=1 - 255 seconds]
Conditions: Program 15 [D.] must be enabled.
Default Value:
[1.] 003 (30 seconds)
[2.] 006 (6 seconds)
Feature Reference
HOLD
SYSTEM TIMERS
Program Entry
Recall Start Time: 1 + * + Timer value + *.
Recall Signal Duration Time: 2 + * + Timer value + *.
PROGRAM 22 - SYSTEM HOLD TIMERS
(Display shows: SYS.HOLD TIMERS)
Use this program to set the following System Hold timers:
[1.] Recall Timer
[001 - 255=10 - 2550 seconds]
[2.] Duration Timer
[001 - 255 = 1 - 255 seconds]
The Recall Timer selects the interval of time a call stays on
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PROGRAM 24
System Hold before it recalls (re-rings) the extension that
placed it on Hold. This timer is set in 10 second intervals.
The Duration Timer determines how long the System Hold
Recall signal lasts. The timer is set in 1 second intervals.
Conditions: When Attendant Revert is used (Program 29), in
order the for the extension to be recalled prior to
reverting to the operator, set the Recall Timer to
a value less than the timer in Program 29.
Default Value:
[1.] 006 (Recall Timer set to 60 seconds)
[2.] 005 (Duration Timer set to 5 seconds)
Feature Reference
HOLD
SYSTEM TIMERS
Program Entry
Recall Timer: 1 + * + Timer value + *.
Duration Timer: 2 + * + Timer value + *.
PROGRAM 23 - UNSCREENED TRANSFER
RECALL
(Display shows:UNANN.XFER TIMER)
This program determines how long an Unscreened Transfer
rings the receiving extensions before recalling the transferring extension. The timer is set in multiples of 10 seconds.
[000=disabled, 001 - 255=10 - 2550 seconds]
Conditions:
●
When this program is set to “000”, an
extension user can not transfer a call unless
the receiving extension lifts their handset or
presses SPK.
●
This timer must be a higher value than what
is entered in Program 28.
Default Value: 002 [20 seconds)
Feature Reference
SYSTEM TIMERS
TRANSFER
Program Entry
Timer value + *.
PROGRAM 24 - SCREENED TRANSFER
RECALL
(Display shows: ANN’D XFER TIMER)
The program determines how long an Announced Transfer
stays on Hold before recalling the transferring extension.
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PROGRAM 25
The timer is set in 10 second intervals.
[000=disabled, 001 - 255=10 - 2550 seconds]
Conditions: None
Default Value: 006 (60 seconds)
Feature Reference
SYSTEM TIMERS
TRANSFER
Program Entry
Timer value + *.
PROGRAM 25 - CALL DURATION TIMER
(Display shows: CALL DUR. START)
Enable or disable the Call Duration Timer feature. If
enabled, the Call Duration Timer can be programmed to
start from 1 to 180 seconds after a line is accessed.
[000=disabled, 001 - 180=1 - 180 seconds]
Conditions: None
Default Value: 015 seconds
Feature Reference
SYSTEM TIMERS
Program Entry
Timer value + *.
PROGRAM 26 - FLASH TIMER
(Display shows: FLASH TIMER)
Use this program to set the duration of the open loop flash
used for the Flash feature. One duration is available for CO
lines and another for PBX/Centrex lines. A flash duration
can range from 10 to 2500 ms [10 ms intervals).
[000=not assigned, 001 - 250=10 - 2500 ms]
Conditions: None
Default Value:
[1.] 150 (1.5 seconds for CO lines)
[2.] 070 (700 msec for PBX/Centrex lines)
Feature Reference
FLASH
PBX/CENTREX COMPATIBILITY
Program Entry
CO Line: 1 + * + Timer value + *.
PBX/Centrex Line: 2 + * + Timer value + *.
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PROGRAM 29
PROGRAM 27 - SMDR TIMER
(Display shows: SMDR TIMERS)
This program sets two SMDR timers:
[1.] Call Duration Timer
[00=starts immediately, 01 - 60=1 - 60 seconds]
[2.] Call Start Timer
[00=starts immediately, 01 - 60=1 - 60 seconds]
The Call Duration Timer selects the minimum number of
seconds (00-60) a call must last in order for it to be recorded on the SMDR printout.
The Call Start Timer selects the number of seconds (00-60)
which pass before SMDR starts timing a call.
Conditions: None
Default Value:
[1.] 00 (Call Duration Timer starts immediately)
[2.] 10 seconds (Call Start Timer)
Feature Reference
SMDR
SYSTEM TIMERS
Program Entry
Timer value for [1.] + * + Timer value for [2.] + *.
PROGRAM 28 - CALL FORWARD TRANSFER
TIMER
(Display shows: DELAY RING TIMER)
Program how long a call rings before transferring to another extension (Call Forward/Extension Hunting when unanswered). The timer can be set from 1 - 255 seconds.
[000=disabled, 001 - 255=1 - 255 seconds]
Conditions: This timer must be a lower value than what is
entered in Program 23.
Default Value: 015 seconds
Feature Reference
CALL FORWARDING
SYSTEM TIMERS
Program Entry
Timer value + *.
PROGRAM 29 - ATTENDANT REVERTING
(Display shows: ATT.REVERT TIMER)
Program the Attendant Revert Timer. A call left on Hold
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PROGRAM 30
longer than the programmed time re-rings the attendant
telephone (station #10 or operator for each tenant).
[000=disabled, 001 - 255=1 - 255 seconds]
Conditions: When Attendant Revert is used, in order for the
extension to be recalled prior to reverting to the
operator, set the Recall Timer in Program 22 to
a value less than the Attendant Revert timer.
Default Value: 000 (disabled)
Feature Reference
HOLD
TRANSFER
SYSTEM TIMERS
Program Entry
Timer value + *.
PROGRAM 30 - VOICE MESSAGE TIMER
(Display shows: ANN.TIMERS)
Use this program to assign a timer for voice message features. With DISA, voice messages are sent when:
● Voice message transmission port is not answered automatically after ringing
● Voice message transmission port is not on-hook after
answering automatically
When this setting time is exceeded, dial tone is heard (wait
for a DTMF dial condition).
[000=disabled, 001 - 255=1 - 255 seconds]
Conditions: None
Default Value:
[1.] 030 seconds (Automatic Answering Timer)
[2.] 030 seconds (Dial Tone Sent Timer)
Feature Reference
DIRECT INWARD SYSTEM ACCESS
SYSTEM TIMERS
Program Entry
Automatic Answering Timer: 1 + * + Timer value + *.
Dial Tone Sent Timer: 2 + * + Timer value + *.
PROGRAM 31 - LINE TO LINE CUT-OFF TIMER
(Display shows: LN.TO LN.TIMERS)
This program assigns a timer for Line-to-Line conversation
cut off.
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PROGRAM 33
[1.] On setting up the Line-to-Line operation, if a user forgets to dial ‘#’ when the timer elapses, the lines drop.
[2.] On the Line-to-Line operation, when a conversation is
finished and on-hook, if that user does not dial ‘# #’,
the Line-to Line condition continues.
[000=disabled, 001 - 255=1 - 255 seconds]
Conditions: Do not allow Unsupervised Conference/
Tandem Trunking if the telco won’t provide
loop supervision.
Default Value:
[1.] 030 seconds (Path Connection Waiting Timer)
[2.] 003 minutes (308 System) / 030 minutes (824 System)
(Warning Tone Timer for Conversation Cut-off)
Feature Reference
DIRECT INWARD SYSTEM ACCESS
SYSTEM TIMERS
Program Entry
Path Connection Waiting Timer: 1 + * + Timer value + *.
Warning Tone Timer: 2 + * + Timer value + *.
PROGRAM 32 - DTMF RECEIVER RELEASE
TIMER
(Display shows: PB REC.REL.TIMER)
Program the release time of the DTMF receiver for a SLT.
[000=disabled, 001 - 255=1 - 255 seconds]
Conditions: None
Default Value: 010 seconds
Feature Reference
SYSTEM TIMERS
Program Entry
Timer Value + *.
PROGRAM 33 - LAST NUMBER REDIAL/
REPEAT DIAL TIMER
(Display shows: LINE DROP TIMER)
Program the interval time between line seizure and dialing
when using Last Number Redial and Repeat Dial.
[000=disabled, 001 = 010=1 - 10 seconds]
Conditions: None
Default Value: 003 seconds
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PROGRAM 34
Feature Reference
LAST NUMBER REDIAL
REPEAT DIAL
Program Entry
Timer value + *.
PROGRAM 34 - REPEAT DIAL
(Display shows: REP.DIAL TIMERS)
Set the options for the Repeat Dial feature. The options
available to program are:
[1.] Waiting Time Between Recall
[000=no function, 001 - 255 seconds]
[2.] Calling Time
[000=no function, 001 - 255 seconds]
[3.] Number of Times Redialed
[001 - 255 times]
Conditions: None
Default Value:
[1.] 180 (180 seconds)
[2.] 030 (30 seconds)
[3.] 010 (10 times)
[001 - 255=1 - 255 times]
Feature Reference
REPEAT DIAL
Program Entry
Enter option number (1, 2 or 3) + * + the option’s value + *.
PROGRAM 35 - CLASS OF SERVICE
(Display shows: CLASS OF SERVICE)
Use this program to assign each of the three modes (day,
night, Dial Block) one of the six available Classes of Service
(COS) to each extension port. The levels range from 0-5.
Class of
Level Restrictions
Service Level
COS 0
No Restrictions
COS 1
Restricted by Program 40 [4 codes-4 digits long]. Allows calls matching PBX
extension and Common Unrestricted
Codes (Program 39)
COS 2
Restricted by Program 41 [8 codes-2 digits
long]. Allows Permitted Codes (Program
36), PBX extension calls + Common
Unrestricted Codes (Program 39)
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PROGRAM 36
Class of
Level Restrictions
Service Level
COS 3
Restricted by Program 37 and Program 41
[8 codes-2 digits long]. Allows PBX
extension calls + Common Unrestricted
Codes (Program 39)
COS 4
Restricts all outgoing calls. Allows PBX
extension calls + Common Unrestricted
Codes (Program 39)
COS 5
Restricted to Intercom calls only
[0-5=Class of Service 0-5]
Conditions: For COS 1-4, to allow 911 calls, Program 39
must have 911 entered as an Common
Unrestricted Code.
Default Value:
[A.] 0 (Day Mode COS - no restrictions)
[B.] 0 (Night Mode COS - no restrictions)
[C.] 5 (Dial Block COS - restricted to Intercom calls only)
Feature Reference
TOLL RESTRICTION
Program Entry
Ext. Port + * + ABC + *.
PROGRAM 36 - PERMITTED CODES
(Display shows: PERMITTED CODES)
This option programs up to 12 Permitted Codes [01 - 12]. A
Permitted Code can contain up to the first 8 digits of a telephone number. If, within these 8 digits, it doesn’t matter
which number a user dials, use ‘DC’ key as a ‘Don’t Care’
digit. Any number entered in this program will allow an
extension user with the Class of Service of ‘2’ to dial the
digits entered as a Permitted Code. For example, if 1 2 0 3
DC DC DC DC is entered as a Permitted Code, an extension user with the COS of 2 can dial any number within
the 203 area code.
Conditions:
●
●
Do not enter ‘DC’ as the first digit. This
will allow any number to be dialed.
This program applies only to COS 2.
Default Value: No codes programmed.
Feature Reference
TOLL RESTRICTION
Program Entry
Permitted Code # (01-12) + * + Up to 8 digits + *.
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PROGRAM 37
PROGRAM 37 - COS 3, ALLOWED NUMBER
OF DIALED DIGITS
(Display shows: DIGIT LIMIT COS3)
Use this program to enable or disable the Allowed Number
of Dialed Digits feature. If enabled, the number of digits
that can be dialed per call ranges from 1 to 30.
[00=disabled, 01 - 30=1 - 30 digit limit]
Conditions: This program applies only to COS 3.
Default Value: 00 (no limit)
Feature Reference
TOLL RESTRICTION
Program Entry
Enter value + *.
PROGRAM 38 - PBX/CENTREX ACCESS CODES
(Display shows: PBX ACCESS CODES)
This program selects up to four different PBX/Centrex
Access Codes, numbered 1 - 4. A PBX/Centrex Access
Code can be a maximum of two digits long.
Conditions: Do not enter ‘DC’ as the first digit. This will
allow any number to be dialed.
Default Value: No codes programmed
Feature Reference
PBX/CENTREX COMPATIBILITY
TOLL RESTRICTION
Program Entry
Access Code Number (1-4) + * + 2-digit value + *.
PROGRAM 39 - COMMON UNRESTRICTED
CODES
(Display shows: COMM.UNRESTRICT)
This program selects up to four Common Unrestricted
Codes, numbered 1-4. A Common Unrestricted Code can be
a maximum of four digits. Any number entered in this program will allow an extension user with the Class of
Service of ‘1’, ‘2’, ‘3’, or ‘4’ to dial the digits entered as
an Unrestricted Code. For example, if 4 1 1 is entered as
an Unrestricted Code, an extension user with the COS of
1, 2, 3, or 4 can dial the number 411.
Conditions: For COS 1-4, to allow 411 calls, 411 must be
entered as a Common Unrestricted Code.
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PROGRAM 41
Default Value: First entry allows 911 calls for COS 1-4.
Feature Reference
TOLL RESTRICTION
Program Entry
Common Unrestricted Code (1-4) + * + 4-digit value + *.
PROGRAM 40 - COS 1, RESTRICTED CODES
(Display shows: RESTR. CODES B)
This program selects up to four Restricted Codes for Class
of Service #1. A Restricted Code can be a maximum of four
digits in length. Any number entered in this program will
prevent an extension user with the Class of Service of ‘1’
from dialing the digits entered as a Restricted Code. For
example, if 1 9 0 0 is entered as a Restricted Code, an
extension user with the COS of 1 will not be able to dial
any telephone numbers beginning with 1-900.
Conditions:
●
●
Do not enter ‘DC’ as the first digit. This
will allow any number to be dialed.
This program applies only to COS 1.
Default Value: No codes programmed
Feature Reference
TOLL RESTRICTION
Program Entry
Restricted Code # (1-4) + * + 4-digit Restricted Code + *.
PROGRAM 41 - COS 2 + 3, RESTRICTED CODES
(Display shows: RESTR. CODES D2)
Use this program to select up to eight Restricted Codes for
Class of Service #2 and #3. A Restricted Code can be up to
two digits in length. Any number entered in this program will
prevent an extension user with the Class of Service of ‘2’ or
‘3’ from dialing the digits entered as a Restricted Code.
Conditions:
●
●
Do not enter ‘DC’ as the first digit. This
will allow any number to be dialed.
This program applies only to COS 2 and 3.
Default Value: No codes programmed
Feature Reference
TOLL RESTRICTION
Program Entry
Restricted Code Number (1-8) + * + 2-digit Restricted
Code + *.
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PROGRAM 42
PROGRAM 42 - WALKING COS SECURITY
CODE
(Display shows: UNREST.SEC.CODES)
This program creates Walking Class of Service Security
Codes. Up to thirty security codes can be created. The security codes are identified by the numbers 01 - 30. Each code
must be four digits in length.
Conditions: None
Default Value: No codes programmed
Feature Reference
WALKING CLASS OF SERVICE
Program Entry
Security Code # (01-30) + * + 4-digit Security Code + *.
PROGRAM 43 - COS ASSIGNMENT ON
SECURITY CODE
(Display shows: UNREST.CLASS)
This program assigns a Class of Service to each Walking
COS Security Code.
Conditions: None
Default Value: 0 (no restrictions)
Feature Reference
WALKING CLASS OF SERVICE
Program Entry
Security Code # (01-30) + * + COS (0-5) + *.
PROGRAM 44 - EXTERNAL ALARM SENSOR
(Display shows: ALARM SENSOR)
This program selects normally open or normally closed
contacts for each Alarm input.
[Alarm: 0=not installed, 1=installed.
Alarm Trigger Condition-Internal Power:
0=normally closed loop, 1=normally open loop.
Alarm Trigger Condition-External Power:
0=normally open loop, 1=normally closed loop]
Conditions: The 308 System has only one Alarm.
Default Value:
[A.] 0 (Alarms not installed)
[B.] 0 (Trigger Condition: With internal power-normally
closed; With external power-normally open)
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PROGRAM 46
Feature Reference
EXTERNAL ALERTING DEVICES
Program Entry
Enter 1 (Alarm 1) or 2 (Alarm 2) + * + AB + *.
PROGRAM 45 - INTERCOM LINK INCREASE
(Display shows: ICM LINK INCR.)
Enable or disable Intercom Link Increase. If enabled, it
allows unused line circuits to be used as Intercom links,
providing increased Intercom calling capabilities. For
example, if only five lines in an 8-line system are being utilized, then the three unused line circuits can be used as
Intercom links. This increases the number of Intercom links
from six (the standard for an 8-line system) to nine.
{00=not assigned, 01-system maximum minus
1=last line number used]
Conditions:
● After programming this option, the system automatically resets to activate this programming. All calls in
progress will be dropped.
● An Expansion PCB must be installed to support the line
circuit being used as a new ICM link.
● All CO lines above the line # entered in this program are
reset to ‘0’ in Program 1. To reactivate those circuits as
CO lines, all Program 1 values (A-E) must be reentered.
Default Value: 00 (not assigned)
Feature Reference
INTERCOM
Program Entry
Enter last line # used + *.
PROGRAM 46 - DISA SECURITY CODES
(Display shows: DISA SEC.CODES)
This program creates DISA Security Codes. A maximum of
eight security codes can be created. The security codes [18] are up to a maximum of four digits in length. To erase a
code previously entered, press the FTR key.
Conditions: None
Default Value: No codes programmed
Feature Reference
DIRECT INWARD SYSTEM ACCESS
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PROGRAM 47
Program Entry
Security Code # [1-8] + * + Security Code [4 digits maximum] + *.
PROGRAM 47 - DISA SECURITY CODE EXT.
(Display shows: DISA SEC.CODE ST)
Use this program to assign an extension port number to a
DISA Security Code for the SMDR.
Conditions: None
Default Value: Extension port 10 assigned to all security
code numbers
Feature Reference
DIRECT INWARD SYSTEM ACCESS
Program Entry
DISA Security Code (1-8) + * + Ext. Port # + *.
PROGRAM 48 - DISA CLASS OF SERVICE
(Display shows: DISA COS)
This program assigns a Class of Service level [0-5] to a
DISA Security Code.
Conditions: None
Default Value: COS 0 (no restrictions)
Feature Reference
DIRECT INWARD SYSTEM ACCESS
Program Entry
DISA Security Code (1-8) + * + COS (0-5) + *.
PROGRAM 49 - EXTERNAL ZONE
BGM/ALARM
(Display shows: EXT.ZONE BGM/ALM)
Use this program to assign Background Music and/or alarm
signals to an external page zone.
[0=disabled, 1=enabled]
Conditions:
The order of priority is:
● Alarm 1
● Alarm 2
● Paging
● CO line incoming tone
● BGM
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PROGRAM 51
The 308 System does not have BGM and uses only one
External Speaker (options A and C are not used).
Default Value:
[A.] 0 (BGM disabled)
[B.] 0 (Alarm 1 disabled)
[C.] 0 (Alarm 2 disabled)
Feature Reference
BACKGROUND MUSIC
EXTERNAL ALERTING DEVICES
PAGING
Program Entry
External Speaker Zone # (1 or 2) + * + ABC + *.
PROGRAM 50 - EXTERNAL ZONE LINE
AUDIBLE
(Display shows: EXT.ZONE LN/AUD)
Assign incoming CO audible to an external page zone.
[(A.) Line Group: 00=no ringing, 01 - 30=Group
01 - Group 30. (B.) Incoming Ring Mode: 0=no
ringing, 1=day ring, 2=night ring, 3=day + night
ring]
Conditions: The 308 System has only one External Speaker.
Default Value:
[A.] 00 (Line Group-no ringing)
[B.] 0 (Incoming Call-no ringing)
Feature Reference
C.O. CALLS, ANSWERING
NIGHT ANSWER
PAGING
Program Entry
External Speaker # (1 or 2) + * + AB + *.
PROGRAM 51 - ATTENDANT EXTENSION
FOR DISA
(Display shows: A.A. DIVERT STA.)
Use this program to assign an attendant extension port
number for DISA.
Conditions: None
Default Value: Extension 10
Feature Reference
DIRECT INWARD SYSTEM ACCESS
Program Entry
Ext. Port # + *.
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PROGRAM 52
PROGRAM 52 - TENANT OPTIONS
(Display shows: TENANT OPTION)
This program assigns the following features for Tenant Groups.
[1.] Intercom call
[0=enabled, 1=disabled]
[2.] Internal Paging
[0=enabled, 1=disabled]
[3.] Common Speed Dial
[0=common use, 1=assigned Speed Dial]
[4.] Transfer to attendant
[0=system, 1=each tenant group]
Conditions: None
Default Value:
[1.] 0 (Intercom call enabled)
[2.] 0 (Internal Paging enabled)
[3.] 0 (Common Abbreviated Dial common use)
[4.] 0 (Transfer to system attendant)
Feature Reference
INTERCOM
TENANT SERVICE
Program Entry
Option # to program [1-4] + * + value + *.
PROGRAM 53 - TENANT SPEED DIAL
(Display shows: TENANT ABBR.DIAL)
Divide the Speed Dial numbers between each tenant group.
Conditions: None
Default Value: Speed Dial numbers 00-99 assigned to all
Tenant Groups.
Feature Reference
TENANT SERVICE
Program Entry
Tenant Group # (01-04) + * + first Speed Dial # + * + last
Speed Dial # + *.
PROGRAM 54 - TENANT ATTENDANT
(Display shows: TENANT ATT.ASSIG)
Use this program to assign the attendant’s extension for
each tenant group.
Conditions: None
Default Value: 00 (no extension assigned)
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PROGRAM 57
Feature Reference
TENANT SERVICE
Program Entry
For Tenant Group 01, enter the Attendant’s Ext. Port + * +
repeat for Tenant Groups 02, 03 and 04.
PROGRAM 55 - PARK KEY ASSIGNMENT
(Display shows: PARK HD LN.ASSIG)
Assign line keys to be used as Park keys for each Park group.
This option is not available on the 308 System.
Conditions: None
Default Value:
00 (first Park key not assigned)
00 (last Park key not assigned)
Feature Reference
CALL PARKING
Program Entry
Park Group # (01-04) + * + first line key # + * + last line
key # + *.
PROGRAM 56 - RELAY ASSIGNMENT
(Display shows: RELAY ASSIGN)
Use this program to select a mode for the option relay.
[0=not assigned, 1=Door Box 1, 2=Door Box 2,
3=external MOH, 4=BGM]
Conditions: BGM is only available on the 824 System.
Default Value: 0 (not assigned)
Feature Reference
BACKGROUND MUSIC
DOOR BOX
MUSIC ON HOLD
Program Entry
Relay # (1-2) + * + option # + *.
PROGRAM 57 - SMDR OPTIONS (1)
(Display shows: SMDR ASSIGNMENT1)
Use this program to select the following SMDR options:
[A.] Dial Digits (printout condition)
[0=every time, 1=equal to or greater than the # of
digits assigned in Program 59]
[B.] Outgoing/Incoming Transfer
[0=printed, 1=not printed]
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PROGRAM 58
[C.] No Answer
[0=printed, 1=not printed]
[D.] KTS (Keyset) Account Code
[0=input enabled, 1=input forced before dial,
2=input disabled]
[E.] Incoming Call
[0=printed every time, 1=printed when account
code entered]
Conditions: None
Default Value:
[A.] 0 (Dial Digits printed every time)
[B.] 0 (Outgoing/Incoming Transfer printed)
[C.] 0 (No Answer printed)
[D.] 0 (KTS (Keyset) Account Code input enabled)
[E.] 0 (Incoming Call printed every time)
Feature Reference
ACCOUNT CODE CAPABILITY
SMDR
Program Entry
ABCDE + *.
PROGRAM 58 - SMDR OPTIONS (2)
(Display shows: SMDR ASSIGNMENT2)
Use this program to select the following SMDR options:
[A.] Print Barred Outgoing Calls
[0=printed, 1=not printed]
[B.] Allow SLT Account Code
[0=input enabled, 1=input disabled]
[C.] Print Dialed Number
[0=printed, 1=not printed]
[D.] Caller I.D. Printout
[0=not printed, 1=telephone number printed,
2=name printed, 3=name printed if programmed,
otherwise telephone number printed]
[E.] Masking Digit
[0=disabled, 1-9=number of digits from the end of
the number to be masked (replaced by an “X”)]
Conditions: None
Default Value:
[A.] 0 (Barred outgoing printed)
[B.] 0 (SLT Account Code input enabled)
[C.] 0 (Dialed Number printed)
[D.] 0 (Caller I.D. not printed)
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PROGRAM 61
[E.] 0 (Masking Digit)
Feature Reference
ACCOUNT CODE CAPABILITY
SMDR
Program Entry
ABCDE + *.
PROGRAM 59 - SMDR PRINTOUT DIGIT
(Display shows: SMDR PRINT DIGIT)
Assign Dial Digits which are printed on the SMDR reports.
Program 57 [A.] must be enabled for this option.
Conditions: None
Default Value: 08
Feature Reference
SMDR
Program Entry
Enter Dial Digits (01-24) + *.
PROGRAM 60 - LOOP DISCONNECT
DETECTION TIMER
(Display shows: LOOP DISCONNECT)
Use this timer to detect open loop (disconnect) from telco.
[000=not detected, 001 - 050=20 - 1000 ms (20
ms steps)]
Conditions: None
Default Value: 025 (308 System) or 030 (824 System)
Feature Reference
C.O. CALLS, ANSWERING
C.O. CALLS, PLACING
SYSTEM TIMERS
Program Entry
Timer Value + *.
PROGRAM 61 - EXTENSION OPTIONS (4)
(Display shows:STN ASSIGNMENT4)
Assign the following options for each extension:
[A.] Message Edit Mode
Indicate which series of phones you have that will
be used in the Name/Message Storing feature
[0=The Dial Pad “1” key has Q_Z printed above it,
1=The Dial Pad “1” key has no letters indicated]
[B.] Caller ID Indication
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PROGRAM 64
Choose whether the station displays the Caller ID
data [0=not displayed, 1=displayed].
[C.] Edit Caller ID Table
Enable or disable the ability to edit the Caller ID
table [0=disabled, 1=enabled]. This must be
enabled for an extension to see the Temporary
Memory display.
[D.] SMDR Prints Outgoing Information
Program whether an extension’s outgoing calls
should print on the SMDR printout [0=printed out,
1=not printed out].
[E.] Door Box Restricted
Enable or disable an extension’s ability to receive
or place calls to the Door Boxes [0=enable,
1=disable].
Conditions: None
Default Value:
[A.]
[B.]
[C.]
[D.]
[E.]
0 (Message Edit Mode: The dial pad “1” key has Q_Z)
1 (Caller ID displayed)
1 (Ability to edit Caller ID Table enabled)
0 (SMDR prints outgoing information)
0 (Door Box calls enabled at all extensions)
Feature Reference
CALLER ID
DOOR BOX
NAME/MESSAGE STORING
SMDR
Program Entry
Extension Port [10-33] + * + ABCDE + *.
PROGRAM 64 - SYSTEM OPTIONS (7)
(Display shows: SYS ASSIGNMENT7)
This program selects the following options:
[A.] Not Used
[B.] Temporary Memory Status
Program whether or not the system will indicate
on display phones when a call has been abandoned or the Caller ID table is full. [0=Not displayed, 1=displayed]
[C.] Automatic Line Access With Single Digit Code
Program how Automatic Line Access will seize a
line [0=lowest line number available, 1=highest
line number available, 2=rotating lines (line 1,
then line 2, then line 3, etc.)]
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PROGRAM 66
[D.] LED Indication for Incoming DISA Call
[0=incoming DISA calls show busy LED, 1=
incoming DISA calls flash like an incoming call]
[E.] SLT Flash Operation
SLT’s will not be able to use any features in which
a hookflash is required if this feature is enabled.
[0=enable, 1=disable]
Conditions: None
Default Value:
[A.] 0 (Not Used-must be set to’0’)
[B.] 0 (Temporary Memory Status Not Indicated)
[C.] 1 (Highest line number)
[D.] 0 (Incoming DISA calls show busy LED)
[E.] 0 (Hookflash operation allowed at SLT)
Feature Reference
DIRECT INWARD SYSTEM ACCESS
SMDR
Program Entry
ABCDE + *.
PROGRAM 65 - VOICE MAIL PORT
(Display shows: VOICE MAIL PORT)
For each Voice Mail port, assign the extension port number
to be used.
[00=no port assigned, 10-17 (308), 10 - 33 (824)
=extension ports]
Conditions: None
Default Value: 00
Feature Reference
VOICE MAIL
Program Entry
Extension Port [10-33] + *.
PROGRAM 66 - DISA TIMERS
(Display shows: DISA TIMERS)
This program assigns each timer for DISA.
[1.] Automatic Answer Time
This assigns the time duration from which the system
detects the incoming call to the system answering
automatically. The system can provide ring-back
tone to the outside caller by this duration time.
[000=answers at once, 001 - 255=1 - 255 seconds]
[2.] Dial Waiting Time
This assigns the waiting time for each operation.
When this time is exceeded, the call will
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PROGRAM 67
automatically be transferred to the Attendant
extension which is assigned in Program #51.
[001 - 255=1 - 255 seconds]
[3.] Extension Calling Time
This assigns the calling time at the extension by
Extension Access feature. When timer is exceeded,
the call will be automatically transferred to the
Attendant extension as assigned in Program #51.
[001 - 255=1 - 255 seconds]
Conditions: None
Default Value:
[1.] 000 (Answers at once)
[2.] 010 seconds (Dialing waiting time)
[3.] 030 seconds (Extension calling time)
Feature Reference
DIRECT INWARD SYSTEM ACCESS
SYSTEM TIMERS
Program Entry
Enter option # (Auto. Answer Time=1, Dial Waiting
Time=2, Ext. Call Time=3) + * + time value + *.
PROGRAM 67 - FAX ASSIGNMENT (1)
(Display shows: FAX ASSIGNMENT1)
In the Portrait 308 system only, assign the following
options:
[1.] Line Number
Assign the line number to be used for the fax
machine.
[00=not assigned, 01 - 03 =line numbers 01-03]
[2.] Station Port
Assign the station port to which the fax machine is
connected.
[00 =not assigned, 12 - 17=stations 12-17]
Conditions: None
Default Value:
[1.] 00 (No fax lines assigned)
[2.] 00 (No station ports assigned)
Feature Reference
DIRECT INWARD SYSTEM ACCESS
FAX COMPATIBILITY
Program Entry
Enter line number to be assigned + * + Enter station port to
be assigned + *.
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PROGRAM 69
PROGRAM 68 - FAX ASSIGNMENT (2)
(Display shows: FAX ASSIGNMENT2)
For the Portrait 308 system only, this program selects the
following options:
[A.] Line Type
Program whether the line is to be used for fax,
DISA, or both. The setting here determines
whether or not the automated attendant will play
the greeting messages.
[0=fax, 1=DISA, 2=fax and DISA]
[B.] CNG Signal is Not Received
Set how the system should handle a call when the
CNG signal is not received.
[0=cut off, 1=transfer to operator, 2=transfer to fax]
[C.] Extension Busy
Program how the system should handle a DISA
call when the desired extension is busy.
[0=cut off, 1=transfer to operator, 2=resend
Attendant Message #2]
[D.] Not Used
[E.] Not Used
Conditions: None
Default Value:
[A.] 0 (Line type set to fax)
[B.] 2 (With no CNG signal, call will transfer to fax)
[C.] 0 (Call will cut off when extension is busy)
[D.] 0 (Not Used-must be set to’0’)
[E.] 0 (Not Used-must be set to’0’)
Feature Reference
DIRECT INWARD SYSTEM ACCESS
FAX
Program Entry
ABCDE + *.
PROGRAM 69 - FAX ASSIGNMENT (3)
(Display shows: FAX ASSIGNMENT3)
For the Portrait 308 system only, program the following timers.
[1.] Automatic Answer Timer
If the system should not answer the call immediately, but should wait for a specified amount of
time, set the timer for the desired delay time.
[000=immediate answer, 001 - 255=1-255 seconds]
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PROGRAM 74
[2.] Waiting Time for CNG Signal Detection
Set how long the system should wait for a CNG
signal.
[000=not assigned, 001 - 255=1-255 seconds]
[3.] Waiting Time for DTMF Signal Receiving
Program how long the system should wait to
receive DTMF signals.
[000=not assigned, 001 - 255=1-255 seconds]
[4.] Calling Time for Telephone/Fax
Program the calling timer for fax or extensions.
[000=not assigned, 001 - 255=1-255 seconds]
Conditions: None
Default Value:
[1.] 000 (Immediate Answer)
[2.] 015 (Waits 15 seconds for CNG signal)
[3.] 010 (Waits 10 seconds for DTMF signal)
[4.] 030 (Calling time is 30 seconds)
Feature Reference
DIRECT INWARD SYSTEM ACCESS
FAX COMPATIBILITY
Program Entry
Option # to program [1-4] + * + value + *.
PROGRAM 74 - CALLER ID TIMERS
(Display shows: CALLER-ID TIMERS)
Use this program to set the following Caller ID timers:
[1.] Caller ID Information Waiting Timer
When the system detects a Caller ID signal, the
LED of the CO key shows a busy indication. After
the programmed time has expired, the LED status
goes to a normal incoming call.
[000=no delay, 001 - 015=1-15 seconds]
[2.] Incoming Signal Detection Timer
If an incoming signal continues more than the
specified time, the system recognizes the signal as
“Incoming”.
[000 - 015 = 0 - 1.5 seconds (in 100 ms intervals)]
[3.] Caller ID Signal Duration Timer
If the interval between the first incoming signal
and the Caller ID signal is more than the specified
time, the system accepts the call.
[000 - 015 = 0 - 750 ms (in 50 ms intervals)]
[4.] Caller ID Signal Carrier Detection Timer
If the carrier signal of Caller ID continues more
than the specified time, the system accepts the call.
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PROGRAM 75
[000 - 008 = 500 - 900 ms (50 ms intervals) OR
009 - 014 = 1 - 2 seconds (200 ms intervals) OR
015 = 3 seconds. Example: 000 = 500 ms, 001 =
550 ms, 002 = 600 ms, etc. OR 009 = 1.0 second, 010 = 1.2 seconds, 011 = 1.4 seconds OR
015 = 3 seconds]
Conditions: None
Default Value:
[1.] 007 (Caller ID Information Waiting Timer: 7 seconds)
[2.] 001 (Incoming Signal Detection Timer: 100 ms)
[3.] 000 (Caller ID SIgnal Duration Timer: immediate)
[4.] 015 (3 seconds)
Feature Reference
HOLD
SYSTEM TIMERS
Program Entry
Option number to be programmed [1-4] + * + Timer value
+ *.
PROGRAM 75 - EXTENSION OPTIONS (5)
(Display shows: STN ASSIGNMENT5)
For the Portrait 308 system only, set the following option:
[A.] Not Used
[B.] Not Used
[C.] Automatic Line Seizing by Fax
Enable or disable the ability for the fax machine to
automatically seize a line when going off-hook.
[0=disabled, 1=enabled]
If this option is enabled, no intercom calls can be
made by the extension.
[D.] Not Used
[E.] Not Used
Conditions: None
Default Value:
[A.] 0 (Not Used-must be set to’0’)
[B.] 0 (Not Used-must be set to’0’)
[C.] 0 (Automatic Line Seizing by the fax is disabled)
[D.] 0 (Not Used-must be set to’0’)
[E.] 0 (Not Used-must be set to’0’)
Feature Reference
FAX
Program Entry
Ext. Port # + ABCDE + *.
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PROGRAM 77
PROGRAM 77 - EXTENSION OPTIONS (6)
(Display shows: STN ASSIGNMENT6)
The settings in this program determine whether a station can
immediately place a call on hold or if the timer in
Program 87 will be followed. If this option is enabled for an
extension, the system ignores Program 87 - Hold Disable
Timer. Available station ports for the 308 System are 01-08:
Available station ports for the 824 System are 01-24.
[0=Hold feature subject to Program 87, 1=Can
always place call on Hold immediately]
Conditions: None
Default Value:
[A.] 0 (Day Mode)
All extensions except 10, which is set to 1)
[B.] 0 (Night Mode)
[C.] 0 (Dial Block Mode)
Feature Reference
HOLD
Program Entry
Ext. Port # + * + ABC + *.
PROGRAM 78 - SYSTEM OPTIONS (8)
(Display shows: SYS ASSIGNMENT8)
In the 308 system only, the settings in this program determine whether a station’s display automatically shows Caller
ID information.
[0=disabled, 1=enabled]
Conditions: None
Default Value:
[A.] 1 (Automatic Caller ID Display)
[B.] 0 (Not Used - Must be entered as “0”)
[C.] 0 (Not Used - Must be entered as “0”)
[D.] 0 (Not Used - Must be entered as “0”)
[E.] 0 (Not Used - Must be entered as “0”)
Feature Reference
CALLER ID
Program Entry
ABCDE + *.
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PROGRAM 87
PROGRAM 86 - LINE OPTIONS (3)
(Display shows: LINE ASSIGNMENT3)
This program selects the following option:
[A.] Loop Disconnect Detection
Use this program to enable or disable Loop
Disconnect Detection for each line.
[0=disabled, 1=enabled]
Conditions: None
Default Value:
[A.] 1 (Loop Disconnect Detection enabled)
[B.] 0 (Not Used - Must be entered as “0”)
[C.] 0 (Not Used - Must be entered as “0”)
[D.] 0 (Not Used - Must be entered as “0”)
[E.] 0 (Not Used - Must be entered as “0”)
Feature Reference
C.O. CALLS, ANSWERING
C.O. CALLS, PLACING
Program Entry
Line number + * + ABCDE + *.
PROGRAM 87 - HOLD DISABLE TIMER
(Display shows: HD DISABLE TIMER)
This program determines how long after seizing a CO line a
user must wait before that line can be placed on Hold.
Toll Restriction can be bypassed by a SLT if this timer is
not set. If a keyset user seizes an outside line and then
transfers that line to a SLT, the DTMF Receiver Release
Timer could expire. This means that the system would
not be monitoring any digits dialed and in this way
would bypass Toll Restriction.
[000=can immediately place a call on Hold, 001 225=1 - 255 second delay]
Conditions: None
Default Value: 000 (can immediately place call on Hold)
Feature Reference
HOLD
TOLL RESTRICTION
Program Entry
Time value + *.
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PROGRAM 88
PROGRAM 88 - DOOR RELAY TIMER
(Display shows: DOOR RELAY TIMER)
This program allows an automatic Door Relay Timer to be
programmed. This will set how long the relay timer will
stay closed once activated.
[000=manual operation, 001 - 255=100 msec 25.5 seconds]
Conditions:
●
If this program is activated, the system will ignore the
FLASH key (keyset) and hooking (single line phone)
operation for the Door Relay control.
●
When an outside call is retrieved by pressing the hookswitch during a Door Box call, the door relay can not
be manually controlled.
●
When an extension goes on hook during the door relay
timer, the door lock immediately.
Default Value: 050 (5 seconds)
Feature Reference
DOOR BOX
Program Entry
Time value + *.
PROGRAM 89 - CO DIAL TONE DELAY TIMER
(Display shows: DIAL WAIT TIMER)
Program the delay required from the point of seizing a CO
line to the point where the system dials the digits entered by
the end user. This allows time for the Central Office dial
tone to be received by the system. Keyset users do not have
to wait for this timer to expire before dialing. The system
will dial automatically after the programmed time. SLT
users must wait for the timer to expire before dialing. The
system will not recognize any digits dialed until that point.
Toll Restriction can be bypassed if the end user dials out
before Central Office dial tone is received by the system.
[000=no delay, 001 - 255=100 msec - 25.5 second
delay]
Conditions: None
Default Value: 008 (800 msec delay)
Feature Reference
HOLD
206
TOLL RESTRICTION
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PROGRAM 90
Program Entry
TIME VALUE + *.
PROGRAM 90 - ERROR CHECK
(Display shows: ERROR)
This program enabled the Error Check feature. The table
below shows the program number and the error condition
that may occur.
Program Number
Error Condition
02
Lowest line number is larger than highest line number
09
- Executive’s extension is not assigned
to DND or incoming call tone in
Program 13 [B.]
- Secretary’s extension is the same as
the manager’s extension
- Secretary’s extension is assigned to
another pair
10
Secretary’s extension is the same as the
manager’s extension
12
Received extension is assigned to DISA
in Program 8 [A.]
13
Voice Announce Device Port is not
assigned to SLT (DP or DTMF) in
Program 8 [A.]
14
Extension number is assigned to another
extension number
21
In Program 15 [D.], when the system
has Exclusive Hold enabled, each timer
is not set in each system programming
Conditions: None
Default Value: None
Feature Reference
NONE
Program Entry
NONE
207
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PROGRAM 91
PROGRAM 91 - FUNCTION KEY INITIALIZATION
(Display shows: F-KEY INITIALIZE)
Use this program to reset the following options to default
settings for all phones:
● Alarm Settings (for display phones)
● Feature Key (Programmable Key) options
● Personal Speed Dial numbers
● Save
● Selectable Display Messages (for display phones)
Conditions: None
Default Value: None
Feature Reference
ALARM CLOCK
NAME/MESSAGE STORING
PROGRAMMABLE KEYS
SAVE
SPEED DIAL
Program Entry
**
PROGRAM 92 - PROGRAM ENTRY PASSWORD
(Display shows: SYS.PRG.PASSWORD)
Use this program to create a password for System Program
Entry. Any digits between 0 and 9 are allowed - 8 digits
maximum. Make sure to keep a record of the new password.
Conditions: None
Default Value: 8111111
Feature Reference
NONE
Program Entry
Enter digits for new password.
PROGRAM 93 - SUB-CPU VERSION
(Display shows: SUB CPU VERSION)
This program displays the Sub-CPU version for each unit.
The unit numbers are as follows:
01 = CPU
02 = First Expansion PCB (824 system only)
03 = Second Expansion PCB (824 system only)
04 = SMDR PCB with no Caller ID (824 system only)
05-09 = Unused
10 = SMDR PCB with Caller ID (824 system only)
11-13 = Unused
14 = Fax/DISA PCB (308 system only)
208
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PROGRAM 95
Conditions: None
Default Value:
None
Feature Reference
NONE
Program Entry
Unit # + * (version number then displayed).
PROGRAM 94 - CLEAR CALLER ID TABLE
(Display shows: CLEAR I.D. TABLE)
Use this program only when you wish to clear all the information in the Caller ID table.
Conditions: None
Default Value: None
Feature Reference
CALLER ID
Program Entry
* + #.
PROGRAM 95 - SUB-CPU TIMERS
(Display shows: SUB CPU TIMERS)
This program selects the following options for single line
telephones:
[1.] Flash Detect Timer for SLT’s
When a SLT user presses their hookswitch for a
length of time less than this setting, the system will
recognize it as a hook flash. If the length of time
exceeds this timer, the system will recognize it as a
disconnect.
[025 - 119=250 msec - 1190 msec]
[2.] Incoming Guard Timer for SLT’s
This timer determines how long the system will
wait after a SLT user disconnects from a call before
that station can receive an incoming trunk call.
[001 - 127=100 - 12,700 msec]
[3.] Call Abandon Detect Timer for SLT’s
If an incoming trunk call is abandoned, the system
will recognize it as an abandoned call after this
timer expires.
[001 - 127=100 - 12,700 msec]
209
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PROGRAM 99
Conditions: None
Default Value:
[1.] 100 (Flash Detect Timer set to 1 second)
[2.] 010 (Incoming Guard Timer set to 1 second)
[3.] 050 (Call Abandon Detect Timer set to 5 seconds)
Feature Reference
SYSTEM TIMERS
Program Entry
Flash Detect Timer: 1 + * + Timer value + *.
Incoming Guard Timer: 2 + * + Timer value + *.
Call Abandon Detect Timer: 3 + * + Timer value + *.
PROGRAM 99 - BUFFER CANCEL
(Display shows: BUFFER CANCEL)
This program erases all data in the system buffer memory.
All data entered while programming the system is stored in
a buffer memory until the programming mode is exited.
The Program Buffer Cancellation feature erases all data in
the buffer and restores the previous values.
Conditions: None
Default Value: None
Feature Reference
NONE
Program Entry
NONE
210
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Nitsuko America, Telecom Division
4 Forest Parkway
Shelton, CT 06484
TEL: 203-926-5400
FAX: 203-929-0535
Other Important Telephone Numbers
Sales:
Customer Service:
Customer Service FAX:
Technical Service:
Discontinued Product Service:
Technical Training:
Emergency Technical Service
(After hours)
(Excludes discontinued products)
203-926-5450
203-926-5444
203-926-5454
203-925-8801
900-990-2541
203-926-5430
203-929-7920
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4 Forest Parkway, Shelton, CT 06484
TEL: 203-926-5400 FAX: 203-929-0636
Part No. 82400PKT04
Issue 1-0
June 1999
Printed in U.S.A.(2106)
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