CSB 20012927 CSB-CVSM/CIWS PROVISIONING MODEL NO.

CSB 20012927 CSB-CVSM/CIWS PROVISIONING MODEL NO.
Printed or electronic versions of this document not accessed directly from the designated Welch Allyn Controlled Quality Information System are For Reference Only.
Customer Service Bulletin
Monitoring Products
Welch Allyn, Inc.®
8500 SW Creekside Road
Beaverton, Oregon 97008-7107 USA
Tel: 1-315-685-4100
www.WelchAllyn.com
Bulletin Type: As Needed
Fax: 1-315-685-4653
Date: 2012-03-03
SAP DIR #: 20012927
Subject: CSB-CVSM/CIWS PROVISIONING MODEL NO.
CAR Number: NA
Distribution Scope: WA Customers, ASP's, and Distributors
WA Technical Support, Product Service, & International Service Centers
Product(s) Referenced: CVSM – Connex Vital Signs Monitor
CIWS – Connex Integrated Wall System
WAST – Welch Allyn Service Tool Gold licensed edition
SW Version: CVSM- All
CIWS –All
WAST – 1.5.0
Serial No. / Lot Code: All
Summary: Use the Welch Allyn Service Tool to provision the CVSM or CIWS with the
Model number after replacing the MCE PCBA. The device must be
provisioned with the Model number to send data to Connex VM. A new
version of the PMP.dll file is available for the Welch Allyn Service Tool
version 1.5.0 to provision the device with the Model number.
Issue: Connex VM will not accept patient data from devices which do not provide a
Model number to the Connex server. The Model number will not be present
if the device’s MCE PCBA was replaced and the device was not provisioned
with the Model number.
Action: For devices failing to send patient data to Connex VM, check the device
Advanced tab for the Model number, if no Model number is present use the
Welch Allyn Service Tool to provision the device Model number.
An updated PMP.dll (version 1.2.1.2) file is available for the Welch Allyn
Service Tool version 1.5.0 that adds the capability to provision the device
THIS INFORMATION IS THE PROPERTY OF WELCH ALLYN, INC. AND AS SUCH SHALL NOT BE REPRODUCED, COPIED, OR USED AS A BASIS
FOR THE MANUFACTURE OR SALE OF EQUIPMENT OR DEVICES WITHOUT THE EXPRESS WRITTEN PERMISSION OF WELCH ALLYN, INC.
Welch Allyn Bulletin Template (MPD FCD-1482 Rev. 4)
DIR 20012927 v. A
CSB-CVSM/CIWS PROVISIONING MODEL NO.
Page 1 of 3
Printed or electronic versions of this document not accessed directly from the designated Welch Allyn Controlled Quality Information System are For Reference Only.
Model number. If your Welch Allyn Service Tool does not support adding the
model number to the device contact technical support to have your service
tool updated. The Welch Allyn Service Tool version 1.5.1 will add this
feature when released.
When replacing the MCE PCBA in the CVSM or CIWS use the Welch Allyn
Service Tool to provision the device with the correct Model number. See the
procedure below to learn how to provision the device.
Reference to  21 CFR Part 820, ISO 13485, MPD SOP-0002
Standards:
References: 20012861 TSB-CVSM/CIWS PROVISIONING MODEL NO.
Required Training: Completion of either the CVSM or CIWS online or classroom training:
VSM6000SERREPW-TRN VSM 6000 Repair Web Training
CIWSREPW-TRN Connex Integrated Wall System Web Training
VSM6000SERREP-TRN CVSM Repair (Classroom Training)
Required Tools: Welch Allyn Service Tool version 1.5.0.0 with gold license*:
Order the CD, material number 103521
Download from Welch Allyn:
http://www.welchallyn.com/promotions/services/serviceTool.htm
* A gold license is provided with training
Required Materials: WAST PMP Plugin v 1.2.1.2 software package available from
PartnerConnect. If your Welch Allyn Service Tool does not allow you to
enter the Model number call Welch Allyn Technical Support.
Procedure:
Using the Service Tool to provision the model number
Note: You must have the PMP gold license to perform this procedure.
1.
Launch the service tool and log on.
2.
Select the device to be provisioned from the device list.
3.
Select the configure tab.
4.
In the Current settings box select Change..., to open the device configuration
window.
5.
In the device configuration window:
a)
Confirm the PMP serial number matches the device labeling (top box). If
the serial number field is blank enter the serial number labeled on the
device.
b)
Verify the Host Controller box has the serial of the MCE PCBA. If the
serial number is not present contact Technical Support.
c)
In the Device model number box click the down arrow and select the
THIS INFORMATION IS THE PROPERTY OF WELCH ALLYN, INC. AND AS SUCH SHALL NOT BE REPRODUCED, COPIED, OR USED AS A BASIS
FOR THE MANUFACTURE OR SALE OF EQUIPMENT OR DEVICES WITHOUT THE EXPRESS WRITTEN PERMISSION OF WELCH ALLYN, INC.
Welch Allyn Bulletin Template (MPD FCD-1482 Rev. 4)
DIR 20012927 v. A
CSB-CVSM/CIWS PROVISIONING MODEL NO.
Page 2 of 3
Printed or electronic versions of this document not accessed directly from the designated Welch Allyn Controlled Quality Information System are For Reference Only.
device model number from the drop down list
Device Serial Number
MCE PCBA Serial
Number
Device Model Number
6.
Click the save button to provision the device.
7.
Complete any other service to be performed and close the device tab before
disconnecting the device from the computer. Wait for tab to close before disconnecting
device, this allows upgrade information to be sent to PartnerConnect.
8.
End of procedure
Notes:
1. Contact the Welch Allyn Complaints Department to initiate or process a medical device complaint resulting
from this or other issues.
2. Drawings, illustrations, and part numbers in this document are for reference purposes only and subject to
change.
End of Bulletin
Revision History
Version
Description
Change #
Init
Release Date
Appr
A
Initial release
D*
GS
D*
D*
D* - Refer to SAP DIR digital signature log for approval details.
THIS INFORMATION IS THE PROPERTY OF WELCH ALLYN, INC. AND AS SUCH SHALL NOT BE REPRODUCED, COPIED, OR USED AS A BASIS
FOR THE MANUFACTURE OR SALE OF EQUIPMENT OR DEVICES WITHOUT THE EXPRESS WRITTEN PERMISSION OF WELCH ALLYN, INC.
Welch Allyn Bulletin Template (MPD FCD-1482 Rev. 4)
DIR 20012927 v. A
CSB-CVSM/CIWS PROVISIONING MODEL NO.
Page 3 of 3
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