Enterprise Edge Feature Programming Telephone Guide © 1999 Nortel Networks

Enterprise Edge Feature Programming Telephone Guide © 1999 Nortel Networks
Enterprise Edge
Feature Programming
Telephone Guide
© 1999 Nortel Networks
P0908510 Issue 02
Contents
Chapter 1
Getting Started 11
Using this guide 11
Before you start 11
What you’ll need to do programming 11
Understanding the telephone buttons 12
Using the buttons under the display 12
The M7410 Cordless Telephone (CT) 14
Chapter 2
Answering calls 15
Answering incoming calls with Hunt Groups 15
Answering an incoming call 15
Line buttons 15
What line indicators mean 16
Rings you may hear 16
Answering calls at a prime telephone 16
Using a central answering position (CAP) module 17
Customizing your CAP module 17
Monitoring telephones with the CAP module 17
Release button 18
Hearing aid compatibility 18
Viewing information about a call on the display 18
Using Call Information for a particular call 18
Displaying Call Information before or after answering 19
Displaying Call Information for a call on hold 19
Making Call Display information appear automatically at a telephone
19
Changing which information is shown first about a call 20
Picking up a call ringing at another telephone 20
Answering any ringing telephone using Directed Pickup 20
Answering any ringing telephone using Group Pickup 20
Changing a telephone’s pickup group 21
Trunk Answer 21
Answering a call using Trunk Answer 22
Answer buttons 22
Creating a Conference Call 23
Disconnecting one party 23
Independently holding two calls 24
Putting a conference on hold 24
Removing yourself from a conference 25
Listening to a call as a group 26
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4 Contents
Canceling Group Listening 26
Using Handsfree/Mute 26
Answering calls without lifting the receiver 26
Making calls without lifting the receiver 27
Muting Handsfree 27
Changing a regular call to handsfree 27
Changing a handsfree to a regular call 27
Using Handsfree 27
Changing Handsfree for a telephone 28
Handsfree Answerback 28
Turning Privacy on or off for a call 29
Creating a conference by releasing privacy 29
Making a call private 29
Checking call length using Call Duration Timer 29
Disconnecting by accident 30
Time 30
Chapter 3
Making calls 31
Choosing a line using a line button 32
Line pools 32
Using a line pool to make a call 33
Programming a memory button with a line pool feature code 33
Changing how you dial your calls 34
Using Standard dial 34
Using Automatic dial 34
Using Pre-dial 34
When the internal number you have called is busy 35
Priority Call 35
Making a priority call 35
Giving a telephone the ability to make priority calls 35
Using Ring Again 36
Turning on Ring Again 36
Canceling Ring Again 36
Chapter 4
Time savers for making calls 37
Storing a number on a memory button for Autodial 37
Adding an autodial button 37
Choosing a line for Autodial 37
Using intercom as the line for Autodial 38
Using Last Number Redial 39
Preventing a telephone from using Last Number Redial 39
Using Speed Dial 39
Making a speed dial call 40
Changing and adding System Speed Dials 40
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Contents 5
Adding or changing User Speed Dial 40
Using Saved Number Redial 41
Saving a number 41
Dialing a saved number 42
Preventing a telephone from using Saved Number Redial 42
Chapter 5
Handling many calls at once 43
Using Hold 43
Retrieving a held call 43
Holding automatically 43
Listening on hold 43
Holding a call exclusively 44
Using Call Queuing 44
Chapter 6
Transferring calls 45
Using the transfer feature 45
Transferring a call 45
Transferring external calls 45
Canceling a transfer 46
Using Camp-on 47
Parking a call 48
Retrieving a parked call 48
Using Call Park 48
Using Callback 50
Chapter 7
Forwarding your calls 51
Forwarding your calls to another telephone 51
Canceling Call Forward 51
Using Call Forward at your telephone 51
Overriding Call Forward 52
Changing the automatic Call Forward settings for a telephone 52
Changing Forward no answer 52
Changing the delay before a call is forwarded 52
Forward on busy 52
DND on Busy 53
Call Forward and voice mail 53
Line Redirection 54
Turning on Line Redirection 54
Canceling Line Redirection 55
Allowing a telephone to redirect calls 55
Turning the redirect ring for a telephone on or off 55
How Line Redirection is different from Call Forward 57
Using Line Redirection 57
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Enterprise Edge Feature Programming Telephone Guide
6 Contents
Chapter 8
Communicating in the office 59
Paging 59
Making a page announcement 59
Activating and deactivating the ability to page 59
Creating page zones 60
Using Page with external paging equipment 61
Sending messages 61
Sending a message 61
Canceling a message you have sent 62
Viewing your messages 62
Replying to a message 62
Replying to a message using an analog telephone connected to an
ASM 63
Removing items from your message list 63
Removing items from your message list using an analog telephone
connected to an ASM 64
Viewing messages you have sent 64
Using Voice Call 65
Making a Voice Call 65
Muting Voice Call tones 65
Answering a Voice Call without touching your telephone 65
Preventing Voice Calls to your telephone using Voice Call Deny 66
Canceling Voice Call Deny 66
Chapter 9
Tracking your incoming calls 67
Using Call Log 67
Call Log options 68
Logging a call manually 68
Deleting old log items 68
Viewing your Call Log 68
Viewing a Call Log item 69
Erasing log items 69
Making a call using Call Log 69
Creating a password to your Call Log 70
Changing your Call Log password 70
Deleting an assigned password 70
Programming a telephone to log calls automatically 71
Using voice mail 72
Chapter 10
Customizing your telephone 73
Finding out what a button does using Button Inquiry 73
Making the display darker or lighter using Contrast adjustment 73
Changing the language on the display 74
English 74
French 74
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Contents 7
Spanish 74
Programming a feature code onto a memory button 74
Programming feature buttons 74
Erasing a feature button 75
Applying button cap labels 76
Types of button caps 76
Identifying the telephones 76
Enterprise Edge default button assignments 77
Rules of default button assignment 77
M7310 telephone button defaults 78
M7324 telephone button defaults 79
M7100 telephone button defaults 79
Moving line buttons 79
Changing the type of ring 80
Adjusting the Ring volume 80
Hiding the message or calls indication 81
Restoring the messages and calls indication 81
Chapter 11
Hunt Groups 83
Members of the group 84
Distribution mode 84
Chapter 12
Telephone features 85
Installing Enterprise Edge telephones 85
Naming a telephone or a line 86
Moving telephones 87
Stopping calls from ringing at your telephone using Do Not Disturb
(DND) 87
Stopping calls 87
Refusing to answer a call 87
Canceling Do Not Disturb 87
Using Do Not Disturb 88
Using Background Music 88
Turning Background Music off 88
Chapter 13
ISDN PRI 89
Benefits 89
ISDN PRI features 89
Network Name Display for PRI 89
Name and number blocking for PRI 90
Emergency 911 Dialing 90
2-way DID 90
Call by Call service selection for PRI 91
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8 Contents
Dialing Plan and PRI 91
Service provider features 92
Call Forward 92
Canceling Call Forward 92
Calling the number your calls are forwarded to 92
Automatic Call Back 92
Automatic Recall 93
ISDN applications for PRI 93
Videoconferencing and video telephony 93
Desktop conferencing 93
File transfer 93
Telecommuting 93
Group 4 fax 93
Remote LAN access 93
Leased line backup 93
LAN to LAN bridging 94
Internet and database access 94
Chapter 14
Using System features 95
Using alternate or scheduled services 95
Preventing certain calls from being made 95
Making additional telephones ring 95
Changing the lines used by outgoing calls 95
Turning Services on and off 95
Turning Services on and off using feature codes 96
Viewing the active Services from a two-line display telephone 96
Viewing the active Services from a one-line display telephone 97
User passwords 98
Registration password 98
Clearing a Call Log password 98
Using special telephones 98
Direct-dial 98
Changing the direct-dial telephone assignments 99
Hotline 99
Bypassing a Hotline 99
Making a telephone a hotline telephone 99
Control telephone 100
Using Set lock 100
Changing Set Lock programming for a telephone 100
Using an auxiliary ringer 101
Turning the auxiliary ringer for a telephone on or off 101
Using Host System dialing signals 101
Link 101
Preventing a telephone from using Link 101
Pause 102
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Long Tones 102
Programmed Release 102
Run/Stop 103
Wait for Dial Tone 103
Using pulse dialing for a call 103
Using your Enterprise Edge system from an external location 103
Controlling access to your Enterprise Edge system 104
Direct inward system access (DISA) 104
Class of Service (COS) 104
Maintaining security 105
Accessing Enterprise Edge remotely over the public network 105
Tones 105
Using Class of Service (COS) passwords 106
Changing your Class of Service 106
Chapter 15
General System features 107
Pulse or tone dialing 107
Disconnect supervision 107
Hunt Groups 107
Internal numbers 107
Line assignment 107
Target line 108
Line pools 108
Overflow call routing 108
M7100 telephone 109
Memory buttons 109
One-line display 109
Prime line 110
Private lines 110
Volume bar 110
Wall mounting 110
Chapter 16
Hospitality Services 111
Alarm time (AL) feature 111
Hospitality Services admin alarm feature 113
Room occupancy (RO) 114
Room condition (RC) 114
Hospitality programming 116
Chapter 17
Companion Features 117
Using your portable telephone 117
Using Enterprise Edge features 118
Using new features 119
Supporting additional features for portables 120
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10 Contents
Chapter 18
Troubleshooting 121
Using the alarm telephone 121
Reporting and recording alarm codes 121
Testing the telephone 121
Testing the telephone display 122
Testing the telephone buttons 122
Testing the speaker in the telephone handset 122
Testing the telephone headset 123
Testing the telephone speaker 123
Testing the power supply to a telephone 123
Chapter 19
Common feature displays 125
Chapter 20
Appendix A: Feature Codes 129
Chapter 21
Index 135
Enterprise Edge Feature Programming Telephone Guide
P0908510 Issue 02
Getting Started
1
Your Enterprise Edge telephone system has many powerful features that can be
customized to keep up with changes in your workplace.
Using this guide
This guide provides information on personal programming, which is done from the
user’s telephone set, such as personal speed dials, transferring a call, and so on.
Before you start
Before you begin programming, plan what changes you want to make. Record the
changes so that you have the information at hand. For example, if you are going to
program system speed dial numbers, create a record so that you have all the
numbers and codes handy once you start programming.
What you’ll need to do programming
Personal programming is done right on your telephone by pressing the ƒ
button followed by an activation code. For your convenience, a summary of all the
Feature button programming is provided in Appendix A.
System programming is done using the Unified Manager. The Unified Manager is
the tool used to program settings for the Enterprise Edge telephony features, as well
as settings for individual telephones and external lines. Multiple levels of
programming are accessible through the Unified Manager. You access the
Enterprise Edge Unified Manager from your web browser. For more information
about navigation and making selections using the Unified Manager, see the
Enterprise Edge Programming Operations Guide.
Emergency 911 Dialing
Emergency 911 Dialing is the capability to access a public emergency response
system by dialing the digits “9-1-1”
Emergency 911 Dialing
State and local requirements for support of Emergency 911 Dialing service by
Customer Premises Equipment vary. Consult your local telecommunications
service provider regarding compliance with applicable laws and regulations.
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Enterprise Edge Feature Programming Telephone Guide
12 Getting Started
Understanding the telephone buttons
Take a few minutes to study the telephone buttons. The M7324 is different from the
M7310 and M7208 in two ways: it does not have dual memory buttons or a shift
button.
Dual memory
buttons
Shift button
M7310
M7324
Using the buttons under the display
The three display buttons are used for telephone features but what each button does
depends on what the display shows. Some display instructions that you may see
when making changes on the system are OK, CHANGE or COPY. In this guide, display
button instructions are underlined.
Display buttons
Display button
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Getting Started 13
M7310
9
8
1
5
7
2
6
3
4
4
1 Dial pad
Used for dialing numbers when you are making calls.
It’s also used for entering numbers and letters when
you’re programming.
2 Display
Shows instructions for everyday calling as well as for
programming.
3 Display buttons
Have a variety of uses. The current use is shown on the
display above each button.
4 Memory buttons
5 Dual memory buttons
Dial a number or feature code stored on the button.
6 Shift button
Press the shift button before a dual memory button to
activate the second number or feature code stored on
a dual memory button.
7 Feature button
Allows you to enter a feature code while using or
programming the telephone.
8 Hold button
9 Release button
Puts an active call on hold.
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Can store two numbers or feature codes (used with the
shift button).
Hangs up an active call or ends programming.
Enterprise Edge Feature Programming Telephone Guide
14 Getting Started
The M7410 Cordless Telephone (CT)
The M7410 CT allows you to move freely around your workspace and still have full
access to all your Enterprise Edge system features.
The effective operating radio range in your facility will be dependent upon building
construction and the internal layout of the facility. Typically, a dense office
environment will yield an effective operating radio range of 125 to 150 feet.
Operating radio ranges will be enhanced in more open office environments.
Note: Note: Up to 15 M7410 CT users can be accommodated on one Enterprise
Edge system.
The M7410 CT uses advanced digital technology to provide a quality audio path
over a 900 MHz radio link. Establishing calls over a radio link are comparable to
wire line communications but expect small delays when the handset is brought into
service from an on-hook position.
The M7410 CT mixes voice and data communications paths together, making it
very difficult for anyone to tune in and eavesdrop on conversations. The M7410 CT
is equipped with automatic channel scanning capabilities. The M7410 CT
automatically searches for a new channel when interference is detected.
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Answering calls
2
Answering incoming calls with Hunt Groups
Your Enterprise Edge system allows you to establish Hunt Groups in your system.
Hunt Groups are a group of Enterprise Edge set DNs that can be called by a single
directory number. The Hunt Groups feature ensures calls are easily routed to the
appropriate people. You can program
•
the members for a Hunt Group
•
member position within a Hunt Group
•
how calls are distributed
•
how long a call spends looking for available members
•
what happens if all members are busy
For more information on Hunt Groups see the Enterprise Edge Programming
Operations Guide.
Answering an incoming call
There are three indications of an incoming call: ringing, a line button flashing, and
a message on the display. You do not necessarily receive all three indications for
any particular call. For example, you may have a line that has been set up not to ring
at your telephone. If so, you see only a flashing line button. There are many possible
combinations, depending on how your system is set up. See Choosing a line using
a line button on page 32 for more information on the use of lines.
If you receive a priority call and your telephone has no free internal line buttons,
you cannot transfer the priority call, you must accept or release it.
Line buttons
One line button for each line is assigned to your telephone. Press the line button to
select the line you want to answer or use to make a call. Having several line buttons
gives you immediate access to more than one line.
The M7100 telephone has two intercom paths which are used instead of line buttons
to answer and make calls. Each M7100 can be assigned two lines. You can press
˙ to switch between two calls, one active and one on hold.
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16 Answering calls
What line indicators mean
º
Flashing on and off for
equal lengths of time
There is an incoming call on the line.
º
Flashing on and off
more quickly
You have placed a call on hold.
º
Flashing on for longer
than off
Someone else has put a call on hold
on that line.
º
On, not flashing
You are connected to the call on that
line or the line is in use elsewhere.
Off
The line is free.
Rings you may hear
A double beep every ten
seconds
A call has been camped to your telephone.
A long single ring
There is an external call on the line for you.
A shorter double ring
There is an internal call on the line for you or
a call is being transferred to you.
A brief single ring
A call is being redirected on one of your
redirected lines. You cannot answer this
call.
Three beeps
descending in tone
You are receiving a priority call.
Answering calls at a prime telephone
Each line in an Enterprise Edge system can be assigned a prime telephone. Calls not
answered at their normal destinations are transferred to the prime telephone. The
prime telephone is usually the attendant’s telephone. The installer or customer
service representative programs a prime telephone for a line.
Displays
DND from 221
The person at telephone 221 has forwarded
a call to you using Do Not Disturb.
DND transfer
The system has transferred a call to you
from a telephone with Do Not Disturb turned
on.
DRT Line001
Nobody answered this call so the system
transferred it to you.
Line061 callback
CALLBACK
Someone has camped, parked or
transferred a call on line 061, but no one has
answered it. Press CALLBACK or the line
button to connect to the call.
Line061 to prime
There is no telephone that can receive a call
on line 061 so the system has transferred it
to you.
Line002>Line052
The call coming in on line 002 was intended
for target line 052. Line 052 is busy so the
call has come to you.
For other displays, see Common feature displays on page 125.
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Answering calls 17
Using a central answering position (CAP) module
A central answering position (CAP) is an Enterprise Edge M7324 telephone and a
CAP module that your installer or customer service representative programmed as
a CAP. You can have five CAPs connected to an Enterprise Edge telephone. It is
best if the CAP is the prime telephone and direct-dial telephone for the lines and
telephones it serves.
A CAP module is an add-on device that provides 48 extra memory or line buttons.
You can connect one or two Enterprise Edge CAP modules to the telephone to
increase the number of lines it can handle.
When a CAP module is first plugged into your telephone, some of the module
buttons are already programmed to dial an internal number.
Customizing your CAP module
If your installer has programmed the CAP module to be the central answering
position for your system, you can move external lines onto the CAP module by
using ƒ•°⁄. See Moving line buttons on page 79.
Any of the buttons on your CAP module that do not select lines can be programmed
to dial internal or external numbers automatically. You can program features onto
CAP module buttons. See Time savers for making calls on page 37 and
Customizing your telephone on page 73 for information on programming memory
buttons.
Buttons on a CAP module cannot be assigned as answer buttons.
Monitoring telephones with the CAP module
The indicators ˆ beside internal autodial buttons on your CAP module show the
status of Enterprise Edge telephones.
The indicator is on when the telephone has:
•
an active call
•
Do Not Disturb turned on
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18 Answering calls
The indicator is off when a telephone has:
•
no active call
•
a call on hold and no other active call
Tip
You can send up to 30 messages from a CAP.
Release button
Pressing ® ends a call. You do not have to put the receiver down. ® also ends
feature programming.
While you are on a call, do not press ® to end a feature you are using. If you do,
you disconnect the call. Use ƒ instead.
Hearing aid compatibility
The receivers on all Enterprise Edge telephones are compatible with hearing aids as
defined in the FCC rules, Part 68, section 68.316. Not all hearing aids are optimized
for use with a telephone.
Viewing information about a call on the display
If you subscribe to Call Display services from your local telephone company, one
line of information about an external caller is displayed after you answer.
Depending on the setting and the external information available, either the caller’s
name or telephone number is displayed.
When you transfer an external call to another Enterprise Edge user, this information
is displayed on the recipient’s telephone.
Call Display information becomes available between the first and second ring of an
incoming call. If you answer before the Call Display information is available on
your display, and you press ƒ°⁄⁄, you see only the line number or line
name.
To use logging features with Call Display, see Using Call Log on page 67.
Using Call Information for a particular call
ƒ°⁄⁄
Call Information allows you to see information about incoming calls. This
information is more detailed than the Call Display information you can receive
automatically. For external calls, you can display the caller’s name, telephone
number, and the line name. For an internal call, you can display the caller’s name
and their internal number. You can see information for ringing, answered, or held
calls.
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Answering calls 19
Call Information is available for calls even if they have been transferred, forwarded
or rerouted in some way.
Names and numbers for external calls are displayed only if you have subscribed to
Call Display services from your telephone company.
Tip
Call Log displays the same information as Call Information, along with the
date and time of the call, and the number of times the caller called.
Displaying Call Information before or after answering
To find out who is calling or to display information about your current call:
1. Press ƒ°⁄⁄.
2. Press £ or VIEW to display more information about an external call.
Call Display information becomes available between the first and second ring of an
incoming call. If you answer before the Call Display information is available on
your display, and you press ƒ°⁄⁄, you see only the line number or line
name.
Displaying Call Information for a call on hold
1. Press ƒ°⁄⁄. The display reads ˆSelect a call.
2. Select the line on hold. Information about the call is displayed.
3. Press £ or VIEW to display more information about an external call.
Tip
If your telephone automatically displays Call Display information for a call,
you still need to press ƒ°⁄⁄ before you can press £ or VIEW
to display more information about the call.
Making Call Display information appear automatically at a telephone
Each telephone that rings for an external line can display Call Display information
for that line. After the call is answered, Call Display information is always shown
at the telephone that answered the call. Your installer or customer service
representative can program telephones to have automatic Call Display.
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20 Answering calls
Changing which information is shown first about a call
Depending on the services you subscribe to, Call Display information may contain
up to three parts: the name of the caller, the number of the caller, and the name of
the line in your Enterprise Edge system that the call is on. For each telephone, you
can determine which information is displayed first.
You may see Unknown name or Unknown number on the display if the information is not
available from your telephone company. You may see Private name or
Private number on the display if the caller blocks that information.
You need to start a Unified Manager session to program this feature. For more
information about programming using the Unified Manager, see the Enterprise
Edge Programming Operations Guide.
Picking up a call ringing at another telephone
You can pick up a call ringing at another telephone by using Directed Pickup or
Group Pickup.
Answering any ringing telephone using Directed Pickup
ƒ‡fl
You can answer any telephone that is ringing in your Enterprise Edge system.
1. Press ƒ‡fl.
2. Enter the internal number of the ringing telephone.
Call Pickup cannot be used to answer private lines.
To use Call Pickup (Directed Pickup), the telephone must be ringing. If, for
example, the auxiliary ringer is ringing, but the call is not ringing at a telephone, the
call cannot be answered using Directed Pickup. It must be answered normally at a
telephone that has a flashing indicator for the call, or by using Trunk Answer. You
can answer a call that is ringing because someone has transferred the call to a
telephone and the call is ringing on an intercom button.
Tip
Directed pickup can retrieve calls that are ringing on an Answer DN. While
you may enter the internal number of the telephone you hear ringing, it may be
calls from another telephone you are answering.
Answering any ringing telephone using Group Pickup
ƒ‡fi
Your Enterprise Edge system can be divided into nine pickup groups. If you are a
member of a pickup group, you can pick up a call that is ringing at any telephone in
your pickup group.
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Answering calls 21
Press ƒ‡fi.
Group Pickup cannot be used to retrieve a camped call.
If there is more than one incoming call at a telephone in a pickup group, a call
ringing on an external line is answered first followed by calls on the prime line and,
finally, calls on internal lines.
Tip
A Hunt Group call ringing at an Enterprise Edge set DN that is also a member
of a call pickup group can be picked up by any Enterprise Edge set in that call
pickup group. For more information on Hunt Groups see Hunt Groups on page
83.
Changing a telephone’s pickup group
Telephones can be put into and taken out of pickup groups.
You need to start a Unified Manager session to program this feature. For more
information about programming using the Unified Manager, see the Enterprise
Edge Programming Operations Guide.
Displays
Already joined
You are already connected to the telephone that made the
call you are trying to pick up. This can happen if you are on
a call to a co-worker, your co-worker dials the number of a
telephone in your pickup group, and you attempt to pick up
that call.
Pickup denied
There is no call that you can pick up or the call that was
ringing has already been answered.
You have tried to pick up a call on someone else’s private
line.
Pickup:
Enter the internal number of the telephone that is ringing.
(You may use an internal autodial button to do this.)
If you decide not to answer a ringing call after you have
activated Directed Pickup, press ƒ .
Trunk Answer
ƒ°‚‚
The Trunk Answer feature allows you to answer a ringing call anywhere in the
system from any telephone in the system. The line you are answering does not have
to appear or ring at the telephone you are using.
Trunk Answer works only with calls that are ringing on lines for which a Ringing
Service schedule is active and if Trunk Answer is enabled by your installer or
customer service representative.
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Enterprise Edge Feature Programming Telephone Guide
22 Answering calls
Answering a call using Trunk Answer
Press ƒ°‚‚.
Tip
If there is more than one incoming call on lines in a Ringing Service, the
Trunk Answer feature picks up the external call that has been ringing the
longest.
Displays
Line denied
You have tried to pick up a call on someone
else’s private line.
Pickup denied
The call that is ringing is on a line that is not
in a Ringing Service.
Answer buttons
You can use an Answer button to monitor calls on another person’s telephone. All
calls to the monitored Enterprise Edge telephone appear on the Answer button.
Answer buttons are useful for attendants who monitor incoming calls for one or
several other people. For example, a secretary may have appearances for three
different bosses on her answer buttons. Once a call for boss A is answered by the
secretary, the appearance stops at that boss’ set. This allows for another
(simultaneous) call to come in on the same line. The same is true for boss B and
boss C. When incoming call traffic becomes high, the calls can then be routed to a
Hunt Group to optimize call handling. For more information on Hunt Groups see
Hunt Groups on page 83.
The Answer button setting in Feature settings programming allows you to
determine what types of calls alert at the telephone. Your choices are: Basic,
Enhanced and Extended.
See the Enterprise Edge Programming Operations Guide for more information on
programming Answer buttons.
M7100 telephones cannot be assigned Answer buttons to monitor other sets, but
they can be monitored.
You cannot make calls using Answer buttons.
Enterprise Edge Feature Programming Telephone Guide
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Answering calls 23
If more than one call is ringing at someone’s telephone, the first call appears on the
attendant’s Answer button. Any subsequent calls appear on intercom buttons, if
they are available.
Tip
More than one attendant may have an Answer button for a single telephone.
This allows two or more attendants to handle calls for a busy person.
Each telephone can handle calls for up to eight other people using a separate
Answer button for each person.
Creating a Conference Call
ƒ‹
You can talk to two people at once.
1. Make sure you have two calls, one active and one on hold.
2. Press ƒ‹.
3. Press the appropriate button to retrieve the held call (this is automatic on the
M7100 telephone).
You can create a conference when you are on a call.
1. Make a second call.
2. Press ƒ‹.
3. Press the button where the first call is on hold to create a conference.
Only the person who established the conference can process the conference by
using the procedures described in this section.
Tip
You can create a conference by releasing privacy on a call. See Turning
Privacy on or off for a call on page 29.
Disconnecting one party
You can disconnect one party from a conference and continue talking to the other.
On a M7208, M7310 or M7324 telephone:
1. Press the line button of the call that you want to disconnect. The call that you
want to keep is automatically put on hold.
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Enterprise Edge Feature Programming Telephone Guide
24 Answering calls
2. Press ®. The call is disconnected.
3. Press the line button of the held call to speak to the remaining person.
On a M7100 telephone:
1. Press ƒ£‹, to place one caller on hold. Press ˙ again, to put
the caller you want to keep on hold.
2. Press ®. The call is disconnected.
3. Press ˙ to speak to the remaining party.
Independently holding two calls
For all Enterprise Edge telephones except the M7100 telephone, you can put the two
people in a conference call on hold independently so that they cannot talk to each
other.
1. Press the line button of one person. The other person is automatically put on
hold.
2. Press ˙ . The second person is put on hold.
You can re-establish the conference.
3. Take one call off hold.
4. Press ƒ‹.
5. Take the other call off hold.
Putting a conference on hold
You can put a conference on hold, allowing the other two people to continue
speaking to each other by pressing ˙ .
You can reconnect to the conference by pressing either of the held line buttons. For
the M7100 telephone, press ˙ .
Splitting a conference
You can talk with one person while the other person is on hold.
On a M7208, M7310 or M7324 telephone
•
Press the line button of the person to whom you want to speak. The other person
is automatically put on hold.
Enterprise Edge Feature Programming Telephone Guide
P0908510 Issue 02
Answering calls 25
On a M7100 telephone:
1. Press ƒ£‹. The first party is on hold.
2. Press ˙ , if necessary, to switch parties.
You can re-establish the conference.
3. Press ƒ‹.
4. Take the held call off hold. This is not necessary for the M7100 telephone.
Removing yourself from a conference
ƒ‡‚
You can remove yourself from a conference, and connect the other two callers
through your Enterprise Edge system.
Enter the Transfer feature code ƒ‡‚.
When you remove yourself from a conference using the Transfer feature, and both
callers are from outside your system, one of the callers must have called you on a
disconnect supervised line, or the call is be disconnected.
Displays
3 parties only
You are trying to add a fourth party to your conference
call, or to join two conferences together. Release one
call from the conference before adding another, or
keep the two conferences separate.
Conf. on hold
You have put a conference call on hold.
Conference busy
You have tried to make a conference call, but your
system is already handling its maximum number of
conference calls.
Line001 221
TRANSFER
You are on a conference with the two lines or
telephones shown. You can drop out of the conference
and leave the other two parties connected
(Unsupervised Conference) by pressing TRANSFER or
entering the Transfer feature code.
Press held line
You have activated the Conference feature with one
call active and another on hold. Press the line of the
call on hold to bring that person into the conference.
For other displays, see Common feature displays on page 125.
P0908510 Issue 02
Enterprise Edge Feature Programming Telephone Guide
26 Answering calls
Listening to a call as a group
ƒ°‚¤
To allow people in your office to listen in on a call using Group Listening, press
ƒ°‚¤.
You hear the caller’s voice through your telephone’s speaker. Continue to speak to
the caller through the telephone receiver. Your telephone’s microphone is off, so
the caller does not hear people in your office.
Canceling Group Listening
ƒ£°‚¤
Group Listening is canceled automatically when you hang up or when you press
ƒ£°‚¤.
Tip
Keep the receiver away from the speaker, or you may hear feedback. The
higher the volume, the more the feedback. Press ® to prevent feedback
when hanging up.
Using Handsfree/Mute
The ability to use Handsfree must be turned on or off for each telephone. The type
of Handsfree can be changed. See Changing Handsfree for a telephone on page 28.
You must turn on Handsfree for a telephone to be able to use a headset.
Answering calls without lifting the receiver
1. Press the line button for the ringing call. (This step is not necessary if you
have a prime line assigned to your telephone.)
2. Press © . The telephone’s internal microphone and speaker are
automatically turned on.
Handsfree is not available for a M7100 telephone.
Tip
Direct your voice toward the telephone. The closer you are to the telephone,
the easier it is for the microphone to transmit your voice clearly to your
listener.
Enterprise Edge Feature Programming Telephone Guide
P0908510 Issue 02
Answering calls 27
Making calls without lifting the receiver
1. Press © . (If you don’t have a prime line assigned to your telephone,
press a line button.)
The telephone’s internal microphone and speaker are automatically turned on.
2. Dial your call.
3. Speak normally.
Muting Handsfree
1. Press © to switch off the telephone microphone so that you can speak
privately to someone in your office while you are on a handsfree call.
2. Press © to turn the microphone back on again and continue your
handsfree call.
Changing a regular call to handsfree
1. Press © .
2. Hang up the receiver.
Changing a handsfree to a regular call
Lift the receiver.
Using Handsfree
The indicator next to © is solid when you have Handsfree turned on. It
flashes when you mute the microphone.
Wait for your caller to finish speaking before you speak. The microphone and
speaker cannot both be on at once. Your caller’s voice may be cut off if you both
speak at the same time. Noises such as a tapping pencil could be loud enough to turn
on your microphone and cut off your caller’s speech.
To prevent a possible echo, keep the area around your telephone free of paper and
other objects that might screen your microphone. Turning down the microphone’s
volume (press the left end of √ while speaking) prevents echoes. When
you change the volume level, both the microphone and speaker volume are adjusted
to prevent feedback problems.
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Enterprise Edge Feature Programming Telephone Guide
28 Answering calls
Place the telephone so that any unavoidable local noise (such as an air conditioner)
is behind it. This limits the amount of disruptive background noise.
Tip
In open-concept environments, use the receiver when handsfree
communication is not necessary or when you need privacy during a call.
Another option is to use a headset.
Changing Handsfree for a telephone
You can program the type of Handsfree used with each telephone or activate
Handsfree Answerback.
You need to start a Unified Manager session to program this feature. For more
information about programming using the Unified Manager, see the Enterprise
Edge Programming Operations Guide.
There are three ways to set Handsfree for an individual telephone:
Handsfree:None
CHANGE
Handsfree is not available to the telephone.
Handsfree:Auto
CHANGE
You can make or answer a call without having to
pick up the receiver or press © . The
telephone’s internal microphone and speaker turn
on automatically when you press a line or
intercom button to make or answer a call.
Handsfree:Std
CHANGE
A standard version of Handsfree described Using
Handsfree/Mute on page 26.
For other displays, see Common feature displays on page 125.
Both Auto and standard Handsfree allow you to use a headset with an Enterprise
Edge telephone.
A Handsfree/Mute button is automatically assigned to a telephone that is
programmed with Handsfree and is always located in the lower right-hand corner
of the telephone.
Handsfree Answerback
Handsfree Answerback allows you to answer a voice call without lifting the
receiver. It is always turned off for a M7100 telephone.
You can turn Handsfree Answerback on or off for a telephone that is programmed
to use Handsfree.
You need to start a Unified Manager session to program this feature. For more
information about programming using the Unified Manager, see the Enterprise
Edge Programming Operations Guide.
Enterprise Edge Feature Programming Telephone Guide
P0908510 Issue 02
Answering calls 29
Turning Privacy on or off for a call
ƒ°‹
Lines in your system can be configured to have automatic privacy. If a line is not
programmed with privacy, anyone with the line assigned to their telephone can join
your call by pressing the line button. If a line is programmed with privacy, only one
person at a time can use the line.
Privacy control cannot be used on internal or conference calls.
When another telephone joins a call, the participants on the call hear a tone, and a
message appears on the Enterprise Edge display. You cannot join a call without this
tone being heard.
Creating a conference by releasing privacy
If a line is programmed with privacy, you can turn privacy off to allow another
person with the same line to join in your conversation and form a conference. All
the rules applicable to a conference apply except there is only one line in use,
instead of the normal two. This means that you cannot split a conference set up
using Privacy.
1. Press ƒ°‹.
2. Tell the other person to press the line button and join your conversation.
Only two Enterprise Edge telephones in addition to the external caller can take part
in this kind of conference.
Making a call private
If a line is programmed not to have privacy, you can turn privacy on for a call,
preventing other people with the same line from joining your conversation.
Press ƒ°‹.
Checking call length using Call Duration Timer
ƒ‡‡
By pressing ƒ‡‡, you can see how long you spent on your last call, or
how long you have been on your present call.
Displays
221 02:47
The display shows the last call you made, or the
current call, and the total elapsed time in minutes
and seconds.
Line061 01:45
You parked your last call. The display shows the
length of time the call was parked. You cannot see
the length of time a call was parked unless the call
is active at your telephone or has just been
released by your telephone.
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Enterprise Edge Feature Programming Telephone Guide
30 Answering calls
Disconnecting by accident
If you accidentally drop the receiver back into the telephone cradle while answering
a call, you can quickly retrieve the call.
Pick up the receiver again or press © within one second to be reconnected
to your call.
Time
Press ƒ°‚‹ to display the current date and time while you are on a call.
Enterprise Edge Feature Programming Telephone Guide
P0908510 Issue 02
Making calls
3
There are many ways to make a call, depending on the programming and the type
of call, as follows:
•
Pick up the receiver and dial. The Enterprise Edge system supports three
methods of dialing. See Changing how you dial your calls on page 34.
•
Pick up the receiver, press a line button, and dial (if the call is not on your prime
line).
•
Press © and dial (to talk without using the receiver). See Using
Handsfree/Mute on page 26.
•
Press © , press a line button, and dial (to talk without the receiver and if
the call is not on your prime line).
•
Press a line button and dial (to talk without the receiver and if Automatic
Handsfree is assigned to your telephone).
•
Use one of the features that make dialing easier. See Time savers for making
calls on page 37.
Displays
The telephone you have called has no internal lines
221 busy
PRIORITY
LATER available. Press LATER to use the Ring Again or
Message features or press PRIORITY to make a
priority call.
9__
QUIT
You are dialing using Pre-dial. To erase an incorrect
digit, press the left end of √ or BKSP . When
the number is complete, select a line or lift the receiver.
BKSP
95551234
TRANSFER
This prompt remains on your display as long as you
are on a call you have dialed. To transfer the call, press
TRANSFER .
Already joined
Your telephone is already connected to the telephone
you are trying to call. Check your active line buttons,
and return to that call.
Calling 221
PRIORITY
Wait for the telephone to be answered. If no one
LATER answers, press LATER to use the Ring Again (page 36)
or Message (page 61) feature, or press PRIORITY to
make a priority call.
Can't ring again
You cannot use Ring Again on your current call. You
can only use Ring Again while you have a busy signal
on an internal call or line pool request or while an
internal call is ringing.
Do not disturb
PRIORITY
LATER
The telephone you are calling has Do Not Disturb
turned on. Press LATER to use the Ring Again or
Messages features, or press PRIORITY to make a
priority call.
Expensive route
You have dialed a number, but the least expensive
route that the system is programmed to use is busy.
Unless you release the call, it goes through on a more
expensive route.
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Enterprise Edge Feature Programming Telephone Guide
32 Making calls
Hidden number
The last number you dialed or the number you saved
for Saved Number Redial was a speed dial number
that displayed a name rather than the number. The
number is dialed correctly, but you cannot see it.
Line denied
You have attempted to use someone else’s private
line.
Line061
TRANSFER
Enter the digits of the number you want to dial.
No last number
You have not dialed an external telephone number
since the last power interruption or system reset.
No line selected
Either you have no prime line or your prime line is
busy. Select a line manually before dialing.
Not in service
You have entered the number of a telephone that is not
in service.
On another call
LATER
The telephone you have called is on another call.
Press LATER to use the Ring Again or Message
features.
Restricted call
The call you are trying to make has been restricted in
programming. A possible reason is time-of-day
restrictions on certain calls.
Ring Again?
YES
NO
Press YES to use Ring Again. Press NO to send a
EXIT message. See Sending messages on page 61 and
Turning on Ring Again on page 36.
Select a line
Either you have no prime line, or the prime line is in
use, or the line programmed for an autodial number,
speed dial number, or Hotline is in use. Select a line
and dial again.
Send message?
YES
NO
Press YES to send a message. See Messages.
For other displays, see Common feature displays on page 125.
Choosing a line using a line button
You have one line button for each line assigned to your telephone. Press the line
button to select the line you want to answer or use to make a call. Having several
line buttons allows you immediate access to more than one line.
The M7100 telephone has two intercom paths which are used instead of line buttons
to answer and make calls. Each M7100 can be assigned two lines. You can press
˙ to switch between two calls, one active and one on hold.
Line pools
A line pool is a group of external lines that can be shared by many telephones. You
can use a line in a line pool to make an external call.
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Making calls 33
The Enterprise Edge system can have 15 line pools plus 6 PRI pools, and a
telephone can be programmed to access any number of them.
A line pool access code is a number you dial to get a line pool. The access code can
be up to four digits long. You can have several different line pools for your system,
each one giving you access to a different set of external lines. It is one way of
sharing lines across telephones in a system.
Your installer programs the line pool access codes and gives each telephone access
to a line pool.
Everyone in the office should have a list of the line pool access codes for the line
pools their telephones can use.
Using a line pool to make a call
ƒfl›
1. Press ƒfl›.
2. Enter a line pool access code.
If you have a free internal line, you can make a call using a line pool without
entering the feature code first.
1. Select an internal line (intercom).
2. Dial the line pool access code.
Tip
If no lines are available in the line pool, you can use Ring Again at the busy
tone. You are notified when a line in the line pool becomes available.
See Using Ring Again on page 36.
Programming a memory button with a line pool feature code
When you program a button with the line pool feature code, you must enter a line
pool access code after the feature code. The programmed line pool button accesses
a specific line pool, not the line pool feature. See Programming feature buttons on
page 74 for more information.
If you program a button with an indicator to access a line pool, when all the lines in
a line pool are busy, the indicator for the line pool button turns on. The indicator
turns off when a line becomes available.
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Enterprise Edge Feature Programming Telephone Guide
34 Making calls
Changing how you dial your calls
ƒ•°¤
1. Press ƒ•°¤.
2. Press £ or NEXT until the dialing mode you want appears.
3. Press ˙ or OK to select the displayed dialing mode.
The dialing modes feature code cannot be programmed onto a memory button.
Using Standard dial
Standard dial allows you to make a call by selecting a line and dialing the number.
If you have a prime line, it is selected automatically when you lift the receiver or
press © .
You cannot use Standard dial on a M7100 telephone unless you pick up the receiver
first. If you have a M7100 telephone, use the Automatic dial or Pre-dial feature for
on-hook dialing.
Using Automatic dial
Automatic dial allows you to dial a number without selecting a line. Your prime line
is selected as soon as you start dialing a number.
Automatic dial does not work if your telephone has no prime line or if your prime
line is in use.
Telephones connected to an Enterprise Edge Analog Terminal Adaptor (ATA2) or
an Enterprise Edge Analog Station Module (ASM) cannot use Automatic dial.
Using Pre-dial
Pre-dial allows you to enter a telephone number, check it, then change it before
actually making the call. The call is not dialed until you select a line or line pool, or
pick up the receiver. You can pre-dial both external and internal numbers. You
must, however, select the correct type of line (external or internal) for the type of
number you have entered.
Tip
If your telephone starts ringing while you are pre-dialing a number, you can
stop the ringing by turning on Do Not Disturb (ƒ°fi). This does
not affect numbers you are entering.
You cannot pre-dial a telephone number if all the lines on your telephone are
busy.
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Making calls 35
When the internal number you have called is busy
Priority Call
ƒfl·
If you get a busy signal or a Do Not Disturb message when you call someone in your
office, you can interrupt them. Use this feature for urgent calls only.
Tip
Priority calls cannot be made to Hunt Group DNs. For more information on
Hunt Groups see Hunt Groups on page 83.
Making a priority call
1. Press ƒfl·.
2. Wait for a connection, then speak.
A person who receives a priority call while on another call has eight seconds to
accept or block the call. For information on blocking calls see Stopping calls on
page 87. If the person does nothing, the priority call feature puts their active call,
including conference parties, on Exclusive Hold and connects your call.
Giving a telephone the ability to make priority calls
You need to start a Unified Manager session to program this feature. For more
information about programming using the Unified Manager, see the Enterprise
Edge Programming Operations Guide.
Displays
Call blocked
You tried to place a priority call to another Enterprise
Edge telephone. The person you called has blocked
your call. Try to call later.
Please wait
The party you are calling has eight seconds to decide
whether to accept or reject your priority call.
Priority denied
The telephone you are calling has already received a
priority call or is unable to receive priority calls.
P0908510 Issue 02
Enterprise Edge Feature Programming Telephone Guide
36 Making calls
You can make a priority call only while your telephone displays:
221 busy
PRIORITY
LATER
Calling 221
PRIORITY
LATER
Do not disturb
PRIORITY
LATER
On another call
PRIORITY
LATER
Using Ring Again
ƒ¤
Use Ring Again when you call someone on your Enterprise Edge system and their
telephone is busy or there is no answer. Ring Again can tell you when they hang up
or next use their telephone. You can use Ring Again to tell you when a busy line
pool becomes available.
Tip
The Ring Again feature cannot be used when calling a Hunt Group DN. For
more information on Hunt Groups see Hunt Groups on page 83
Turning on Ring Again
ƒ¤
Press ƒ¤ before you hang up.
Using Ring Again cancels any previous Ring Again requests at your telephone.
Canceling Ring Again
ƒ£¤
Press ƒ£¤ to cancel a Ring Again request.
Displays
Can't ring again
Ring Again?
YES
NO
You cannot use Ring Again on your current call. You
can only use Ring Again while you have a busy signal
on an internal call or line pool request, or while an
internal call is ringing.
Press YES to use Ring Again. Press NO if you prefer to
EXIT send a message.
Enterprise Edge Feature Programming Telephone Guide
P0908510 Issue 02
Time savers for making calls
4
Storing a number on a memory button for Autodial
You can program memory buttons for one-touch dialing of internal or external
telephone numbers.
Buttons used for lines, answer or Handsfree/Mute cannot be used as autodial
buttons. If the power to your Enterprise Edge system is off for more than three days,
autodial numbers (as well as some other system programming) may be lost from the
memory.
Adding an autodial button
ƒ•⁄
or ƒ•¤
1. Press ƒ•⁄ to program an external number or ƒ•¤ for an
internal number.
2. Choose a button and then enter the number as if you were dialing it.
When programming Autodial you can use:
•
Last Number Redial
•
Saved Number Redial
•
destination codes (choose ∆ as the line)
•
host system signalling
Choosing a line for Autodial
To include a line selection for an external number, press the line or intercom button
before you enter the number. To select a line pool, press a programmed line pool
button, or press ∆ and enter a line pool access code.
If you select a line before pressing the autodial button, the call goes out on the line
you have selected instead of the line that is part of the autodialer programming.
For the M7100 telephone, an external autodialer can be programmed only by using
a line and not a line pool.
Tip
If you do not include a line selection in an autodial number, the call uses your
prime line (if you have one).
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Enterprise Edge Feature Programming Telephone Guide
38 Time savers for making calls
Using intercom as the line for Autodial
If you press ∆ as the line for an external autodial number, you must include
a valid line pool access code or a destination code. If line pool access codes or
destination codes are changed, remember to reprogram autodial numbers.
Displays
987___
QUIT
Continue to enter digits until the number is complete. Press
BKSP
OK √ or BKSP to erase an incorrect digit. Press
˙ or OK when you are finished.
Autodial full
The memory allotted to autodial numbers in your Enterprise
Edge system is full.
Button erased
While programming external Autodial, you erased the button by
pressing ˙ or OK before entering any digits.
Enter digits
QUIT
Enter the number you want to program (choosing the line first if
OK necessary) exactly as if you were making a call.
Intercom #: ___
QUIT
Enter the internal telephone number you want to program.
Invalid number
You are programming an internal autodial button and have
entered a number that is not an internal number on your system.
Enter a valid internal number. If the number you are entering is
a destination code, use external autodial.
Press a button
QUIT
Press the memory button you want to program.
Program and HOLD
Enter the number you want to program onto the button, then
press ˙ .
Program and OK
QUIT
Programmed
Enter the number you want to program onto the button, then
OK press ˙ or OK. You may include a line or line pool
selection in an autodial sequence by selecting the line before
entering any digits.
The number is stored on the button.
For other displays, see Common feature displays on page 125.
Enterprise Edge Feature Programming Telephone Guide
P0908510 Issue 02
Time savers for making calls 39
Using Last Number Redial
ƒfi
Press ƒfi to redial the last external number you dialed.
Last Number Redial records a maximum of 24 digits.
Tip
If you have a programmed Last Number Redial button, you can use Button
Inquiry (ƒ•‚), then press the Last Number Redial button
followed by (£) to check the last number before you dial it.
Preventing a telephone from using Last Number Redial
Last Number Redial can be restricted at individual telephones.
You need to start a Unified Manager session to program this feature. For more
information about programming using the Unified Manager, see the Enterprise
Edge Programming Operations Guide.
Displays
Hidden number
The last number you dialed was a speed dial number
that displayed a name rather than the number. The
number is dialed correctly, but you cannot see it.
No last number
You have not dialed an external telephone number
since the last power interruption or system reset.
Tip
You can copy a number onto an autodial button using Last Number Redial.
Using Speed Dial
Enterprise Edge provides two types of speed dialing: system and personal. System
Speed Dial programming allows you to assign two-digit speed dial codes to the
external numbers your co-workers call most frequently. Personal or User Speed
Dial programming allows individuals to program their own speed dial numbers.
Speed dial numbers are subject to the same restriction filters as regularly dialed
numbers. Your installer can program system speed dial numbers to bypass dialing
restrictions.
Speed dial numbers may include host system signaling codes.
P0908510 Issue 02
Enterprise Edge Feature Programming Telephone Guide
40 Time savers for making calls
Making a speed dial call
ƒ‚
1. Press ƒ‚ to quickly dial external telephone numbers that have been
programmed onto speed dial codes.
2. Enter the appropriate two-digit speed dial code.
Changing and adding System Speed Dials
System Speed Dial codes are numbered from 01 to 70. The installer assigns
numbers to System Speed Dial codes for the entire system.
Tip
There is no difference between using User Speed Dial and using System
Speed Dial. They differ only in how you program them.
Adding or changing User Speed Dial
ƒ•›
To add or change a User Speed Dial number on your telephone:
1. Press ƒ•›.
2. Enter a two-digit code from 71 to 94 that you want to associate with a
telephone number.
3. To include a line selection for this number, press the line or intercom button.
To select a line pool, press a programmed line pool button, or press ∆
and enter a line pool access code. For the M7100 telephone, you can select
only a line pool.
4. Enter the number you want to program.
5. Press ˙ or OK.
Enterprise Edge Feature Programming Telephone Guide
P0908510 Issue 02
Time savers for making calls 41
Displays
01:9___
CANCL
Continue entering the number you want to program.
BKSP
Enter digits
QUIT
OK You can change the number by pressing BKSP or
√ . When you are finished, press
˙ or OK.
Enter the telephone number you want to program
OK exactly as if you were dialing it normally. When you are
finished, press ˙ or OK.
Invalid code
You have entered a code outside the code range
(01-70 for system, 71-94 for personal).
No number stored
There is no number stored on the speed dial code you
have dialed.
Program and HOLD
If you want to program a line or line pool selection for
this speed dial number, select the line or line pool.
Otherwise, enter the telephone number exactly as if
you were dialing it normally. When you are finished,
press ˙ .
Program and OK
QUIT
If you want to program a line or line pool selection for
OK this speed dial number, select the line or line pool.
Otherwise, enter the telephone number you want to
program exactly as if you were dialing it normally.
When you are finished, press OK.
Select a line
There is no line associated with the speed dial number
you are trying to use. Select a free external line or line
pool and enter the speed dial feature code again.
Unknown number
The system cannot dial the number stored. Reprogram
the number.
For other displays, see Common feature displays on page 125.
Using Saved Number Redial
ƒfl‡
You can save the number of the external call you are on (provided you dialed the
call) so that you can call it again later. Each telephone can save one number at a time
with Saved Number Redial, not one number for each line.
Tip
You can copy a number onto an autodial button using Saved Number Redial.
Saving a number
Press ƒfl‡ while you are on the call.
Saved Number Redial records a maximum of 24 digits.
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Enterprise Edge Feature Programming Telephone Guide
42 Time savers for making calls
Dialing a saved number
Press ƒfl‡ when you are not on a call.
If you have a programmed Saved Number Redial button, you can use Button
Inquiry (ƒ•‚ ) to check the last number before you dial it.
Preventing a telephone from using Saved Number Redial
Saved Number Redial can be restricted at individual telephones.
You need to start a Unified Manager session to program this feature. For more
information about programming using the Unified Manager, see the Enterprise
Edge Programming Operations Guide.
Displays
Hidden number
You have saved a speed dial number that displays a
name rather than the number. The number is dialed
correctly, but you cannot see it.
No number saved
You have tried to save the number of an incoming call.
You can only save numbers that you have dialed
yourself.
Enterprise Edge Feature Programming Telephone Guide
P0908510 Issue 02
Handling many calls at once
5
Using Hold
You can temporarily suspend a call by pressing ˙ .
When a call is on hold, its indicator flashes on all telephones that have access to the
line. The call can be retrieved from any of these telephones.
On the M7100 telephone, ˙ alternates between two lines; one active, one on
hold. The M7100 telephone cannot retrieve a call placed on hold by another
telephone.
Tip
Answered Hunt Group calls can be placed on hold at the answering Enterprise
Edge set. For more information on Hunt Groups see Hunt Groups on page 83.
Retrieving a held call
You can connect to a call on hold by pressing the flashing line button of the held
call.
Holding automatically
If your line has been programmed with full autohold, you can switch from one call
to another and have your calls put on hold automatically.
Press the line button of the second caller. Your current caller is put on hold
automatically.
Listening on hold
If you have been put on hold, you can hang up the receiver while you wait for the
other person to return.
1. Press ˙ .
2. Hang up the receiver.
3. Press the line button of the call. You may hear indications from the far end
that you are on hold (for example, tones or music).
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Enterprise Edge Feature Programming Telephone Guide
44 Handling many calls at once
4. When the person returns, that is, you hear them through your telephone
speaker, simply lift the receiver to resume the conversation.
Tip
If Automatic Handsfree has been assigned to your telephone, you can use the
Handsfree/Mute feature instead of Listen on Hold.
Holding a call exclusively
ƒ‡·
You can put a call on Exclusive Hold so that it can be retrieved only at your
telephone.
Press ƒ‡· or ƒ˙ . The line appears busy on all other
telephones, and the call cannot be picked up by anyone else in the office.
Displays
On hold: LINENAM
You have placed one or more calls on hold. The name
of the line that has been held the longest is displayed.
Using Call Queuing
ƒ°‚⁄
If you have more than one call ringing at your telephone, you can choose the call
that has the highest priority by pressing ƒ°‚⁄.
Call Queuing answers incoming external calls before callback, camped, and
transferred calls.
Enterprise Edge Feature Programming Telephone Guide
P0908510 Issue 02
Transferring calls
6
Using the transfer feature
ƒ‡‚
Transfer allows you to direct a call to a telephone in your Enterprise Edge system,
within the Enterprise Edge network, or external to Enterprise Edge.
Transferring a call
1. Press ƒ‡‚.
2. Call the person to whom you want to transfer the call.
3. If you want to talk to the person, wait for them to answer and speak to them
before proceeding.
4. When you are ready to complete the transfer, press ® or JOIN.
You cannot use Last Number Redial, Saved Number Redial, a speed dial code,
Priority Call or Ring Again to dial the number for a transfer.
Depending on how a private network call is routed, it may not always be possible
for the system to return a transferred call to you if the transferred call is not
answered. When transferring a call to a private network destination, stay on the line
until the person to whom you are transferring the call answers.
You cannot use the Line Pool feature code to access a line pool for a transfer. To
use a line pool, use a programmed line pool button, or press ∆ and enter a
line pool access code.
If you have an auxiliary ringer programmed to ring for calls on an external line, and
you transfer a call on that line without announcing the transfer, the auxiliary ringer
rings for the transferred call.
Transferring external calls
If an external call is transferred to a busy telephone, or not answered after a few
rings, the call automatically rings again at the telephone from which it was
transferred, and the display indicates that the telephone was busy or that no one
answered.
When transferring an external call to an external number, the external call you are
trying to transfer must be an incoming call on a disconnect supervised line.
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Enterprise Edge Feature Programming Telephone Guide
46 Transferring calls
While on a conference call, you can remove yourself from the conference and
connect the other two callers using the Transfer feature. However, if both of the
other people are from outside the system, at least one of the outside callers must
have called you and both of the outside calls must be on disconnect supervision
lines.
Note: Transfer via Hold on DID lines is not supported. Once a call is answered the
line appearances on all other sets are free immediately to take other calls.
This allows a greater number of calls to be received. Use the Call Park
feature to transfer a call.
In certain situations, you may experience lower volume levels when transferring an
external call to an external person, or when transferring two external callers from a
conference call.
Canceling a transfer
You can reconnect to the person you are trying to transfer at any time before the
transfer is complete.
1. Press ƒ£‡‚ or CANCL.
2. If you are not reconnected to your original call, press ® and then press the
line key of the original call, which is now on hold.
Displays
221>222
CANCL
RETRY
221 no reply
CALLBACK
You are talking to the person you want to transfer the call
JOIN to. Press RETRY if you decide to transfer the call to
someone else. Press ® or JOIN to transfer the call.
The person to whom you tried to transfer a call did not
answer. Press CALLBACK or the flashing line button to
reconnect to the call. On the M7100 telephone, lift the
receiver.
The person to whom you tried to transfer a call has Do Not
Do not disturb
CANCL
RETRY JOIN Disturb active on their telephone. Press JOIN to transfer the
call anyway. Press RETRY to transfer the call to someone
else. Press CANCL or the flashing line button to reconnect
to the call (on the M7100 telephone, press
ƒ£‡‚).
Invalid number
CANCL
RETRY
You entered an invalid internal number. Press RETRY and
enter the number again.
Line061 hung up
The external caller you were transferring hung up before
the transfer was complete.
Line061>221
CANCL
RETRY
Not in service
CANCL
RETRY
Press JOIN to transfer the call on line 061 to telephone 221.
JOIN Press RETRY if, after talking to the person at extension 221,
you decide to transfer the call to someone else.
The telephone to which you are trying to transfer a call is
out of service.
Enterprise Edge Feature Programming Telephone Guide
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Transferring calls 47
Restricted call
CANCL
RETRY
You cannot transfer the call because of telephone or line
restrictions.
Still in trnsfer
CANCL
RETRY
Complete the transfer in progress before you access a new
feature, answer another alerting call or select an outgoing
line.
Transfer denied
CANCL
RETRY
Your transfer cannot be completed for one of these
reasons:
All the resources needed to perform a transfer are in use.
Try again later.
You have tried to transfer an external call to another
external party. Some restrictions apply.
You cannot transfer your conference call.
Transfer to:2___
CANCL
RETRY
Press RETRY if you entered the wrong internal number or if
the person to whom you are transferring the call is
unavailable.
For other displays, see Common feature displays on page 125.
Using Camp-on
ƒ°¤
You can transfer an external call to another telephone, even if all of its lines are
busy.
1. Press ƒ°¤.
2. Dial the number of the telephone to which you want to camp the call.
Camped calls appear on a line button on the receiving telephone, if one is available.
If there is no line button available, you receive a message on the display and hear
Camp tones.
Each Enterprise Edge telephone can handle only one camped call at a time.
Displays
221 Camp max
CALLBACK
You tried to camp a call to a telephone that already has a
camped call. The call has come back to you. Press the
CALLBACK button or the line button to reconnect to the call.
On the M7100 telephone, just pick up the receiver.
221 DND
CALLBACK
The person to whom you redirected a call has Do Not
Disturb active on the telephone. The call has come back to
you. Press the CALLBACK button or the line button to
reconnect to the call. On the M7100 telephone, just pick up
the receiver.
Camp denied
You have tried to camp an internal call. You can only camp
external calls.
Camp to:
CANCL
Dial the number of the internal telephone to which the call
is sent.
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48 Transferring calls
Camped: 221
CALLBACK
The telephone to which you camped a call did not answer
the call. The call has come back to you. Press CALLBACK or
the line button to reconnect to the call. On the M7100
telephone, just pick up the receiver.
Line061 hung up
A call you camped has come back to you, but the caller
hung up before you could reconnect.
Not in service
CALLBACK
The telephone to which you have camped a call is out of
service or is being used for programming. The call has
come back to you. Press CALLBACK or the line button to
reconnect to the call. On the M7100 telephone, just pick up
the receiver.
Release a call
The line that the camped call is on is in use or that line does
not appear at your telephone. Release the line or release
an internal line.
For other displays, see Common feature displays on page 125.
Parking a call
ƒ‡›
You can suspend a call so that it can be retrieved from any telephone in your system.
1. Press ƒ‡›.
2. Use the Page feature (ƒfl‚ ) or press PAGE to announce the retrieval
code displayed by your telephone.
Retrieving a parked call
1. Select an internal line. (On the M7100 telephone, pick up the receiver.)
2. Dial the Call Park retrieval code.
Using Call Park
When you park a call, the system assigns one of 25 codes for the retrieval of the call.
These codes consist of the Call Park prefix, which may be any digit from 1 to 9, and
a two-digit call number between 01 and 25. For example, if the Call Park prefix is
1, the first parked call is assigned Call Park retrieval code 101.
The Enterprise Edge system assigns Call Park codes in sequence, from the lowest
to the highest, until all the codes are used. This round-robin approach means that a
greater variety of codes are used, which makes it easier for a call to reach the right
person when more than one incoming call is parked.
The highest call number (the Call Park prefix followed by 25) is used only by
analog telephones or devices connected to the system using an Enterprise Edge
ATA2 or an Enterprise Edge ASM. Analog telephones or devices cannot use the
other Call Park codes.
Enterprise Edge Feature Programming Telephone Guide
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Transferring calls 49
Your installer programs both the Call Park prefix and the delay before parked calls
are returned to the originating telephone. External calls parked for longer than the
programmed delay are returned to your telephone.
Tip
Answered Hunt Group calls are parked in the same manner as other calls. For
more information on Hunt Groups see Hunt Groups on page 83.
Call Park can be disabled by your installer.
Displays
Already parked
The person you were talking to has already parked your
call. You cannot park the same call.
No call to park
You have attempted to use Call Park with no active call on
your telephone. If the call you want to park is on hold,
reconnect to it before you park it.
Invalid number
You have entered an invalid retrieval code.
No call on: 101
There was no call on the retrieval code you entered.
Park denied
You have tried to park a conference call. Split the
conference and park the calls separately. The person who
retrieves the calls can reconnect the conference.
Record the code shown. Use Page (ƒfl‚ ) or
Parked on: 402
PAGE
EXIT press PAGE to announce the call and its retrieval code.
Parking full
All available retrieval codes are in use. Transfer the call or
take a message instead.
For other displays, see Common feature displays on page 125.
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50 Transferring calls
Using Callback
When you direct a call you have answered to another telephone, the system
monitors the call to make sure it is answered. If no one answers the call within a set
length of time, the system directs it back to you.
Callback generates a variety of displays. Most occur after a set delay and are listed
in the index. Some occur immediately if the telephone to which you are directing a
call is out of service or otherwise unavailable. These are listed with the descriptions
of the specific features such as Transfer or Camp-on.
Enterprise Edge Feature Programming Telephone Guide
P0908510 Issue 02
Forwarding your calls
7
Forwarding your calls to another telephone
ƒ›
Press ƒ› and enter the number of the telephone to which you want your
calls forwarded. You can forward your calls to an internal or external telephone. To
forward your calls to an external destination you must enter the route plus the
dialing digits of the external telephone. For example, if your system requires you to
dial 9 for external calls then you must enter 9 plus the dialing digits to forward your
calls to an external number.
You can also use Line Redirection to forward calls outside the system. Line
redirection takes precedence over Call Forward.
Canceling Call Forward
Press ƒ£›.
Using Call Forward at your telephone
When you use ƒ›, all calls go to the destination you select, regardless of
how Forward on busy and Forward no answer are programmed.
To allow external destination programming you need to start a Unified Manager
session. Allow redirect must be set to Yes for each set. For more information about
programming using the Unified Manager, see the Enterprise Edge Programming
Operations Guide.
Tip
If your Enterprise Edge set is a member of a Hunt Group, the Call Forward all
calls setting is overridden by the Hunt Group routing for Hunt Group calls. For
more information on Hunt Groups see Hunt Groups on page 83.
If the telephone to which you forwarded your calls does not have the same external
lines as your telephone, the forwarded calls appear on intercom buttons.
If a call is forwarded, it does not ring but the line indicator flashes on your
telephone. You can answer the call by pressing the button next to the flashing
indicator.
Tip
If you are one of a group of people who regularly forward their calls to one
another, be aware that it is possible to set up forward loops where a call is
forwarded from one telephone to another in a circle, and is never answered
anywhere.
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52 Forwarding your calls
Overriding Call Forward
If you call someone who has their calls forwarded to you, your call rings at that
person’s telephone even though they are forwarding their calls to you.
Changing the automatic Call Forward settings for a telephone
Call forwarding can be programmed to forward a call when it is not answered or the
line is busy. You can also define the number of times the telephone rings before
forwarding takes place. These features must be programmed by starting a Unified
Manager session.
Changing Forward no answer
Forward no answer redirects unanswered calls to another telephone on your
Enterprise Edge system.
Tip
If the Enterprise Edge set is a member of a Hunt Group, the Call Forward no
answer feature is overridden and the Hunt Group call continues to ring until
the hunt time has expired. For more information on Hunt Groups see Hunt
Groups on page 83.
Line Redirection takes precedence over Forward no answer.
For more information about changing Forward no answer using the Unified
Manager, see the Enterprise Edge Programming Operations Guide.
Changing the delay before a call is forwarded
You can assign the number of times that the incoming call rings at your telephone
before the call is forwarded. To estimate the delay time in seconds, multiply the
number of rings by six.
For more information see the Enterprise Edge Programming Operations Guide.
Forward on busy
Forward on busy redirects your calls to another telephone on your Enterprise Edge
system when you are busy on a call, or when you have Do Not Disturb activated at
your telephone. For more information about changing Forward on busy using the
Unified Manager, see the Enterprise Edge Programming Operations Guide.
Line Redirection takes precedence over Forward on busy. Calls that are redirected
by Line Redirection are not affected by any Call Forward features or Call Forward
programming.
Enterprise Edge Feature Programming Telephone Guide
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Forwarding your calls 53
Telephones that have Forward on busy active can receive priority calls. If you are
busy on a target line call, another call to that target line is redirected to the prime
telephone for that target line.
Tip
If the Enterprise Edge set is a member of a Hunt Group, the Call Forward on
busy feature is overridden and the Hunt Group call continues to ring until the
hunt time has expired. For more information on Hunt Groups see Hunt Groups
on page 83.
DND on Busy
When you are busy on a call and a second call comes in, your telephone rings softly
to alert you to the second call. If you find this second ring distracting, you can have
the system prevent a second call from disturbing you by assigning Do Not Disturb
(DND) on Busy to your extension.
When DND on Busy is turned on for the set, internal and private network callers
hear a busy tone instead of ringing when you are on the telephone. External callers
are transferred to the prime set used in your system. For more information about
changing Do Not Disturb on Busy using the Unified Manager, see the Enterprise
Edge Programming Operations Guide.
If you use DND on Busy, the line indicator for an external incoming call flashes,
but your telephone does not ring.
Forward on busy takes priority over DND on Busy.
If an external call uses a target line, the call is processed according to the
programming of the target line. If the target line is busy, the caller may hear a busy
tone or be routed to the prime set for the target line regardless of the DND on Busy
programming for the telephone.
Tip
If an Enterprise Edge set is a member of a Hunt Group and the set activates
this feature, the set does not receive notification of incoming Hunt Group calls
while on a call. The DND on busy feature overrides the Hunt Group. For more
information on Hunt Groups see Hunt Groups on page 83.
Call Forward and voice mail
If you want a voice mail system to pick up unanswered calls automatically
•
use the internal number of your voice mail as the destination when you program
Forward no Answer and Forward on busy
or
•
make the ring delay greater than the delay used by your voice mail system, if
your voice messaging system or service automatically retrieves calls
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54 Forwarding your calls
Displays
Forward denied
There are several reasons why you may get this
message. For instance, you cannot forward your calls
to a telephone that has been forwarded to your
telephone.
Forward>221
CANCL
Your calls are being forwarded to telephone 221.
Not in service
Two or more telephones are linked in a forwarding
chain, and one of them is out of service or is being
used for programming.
For other displays, see Common feature displays on page 125.
Line Redirection
Line Redirection allows you to send your external calls to a telephone outside the
office. You may choose to redirect all your external lines or only some of them.
Line Redirection takes precedence over the Call Forward feature. If both features
are active on a set, incoming external calls on redirected lines are routed to the
specified Selective Line Redirection (SLR) external destination. Incoming internal
calls are forwarded to the specified Call Forward destination.
You cannot use the Line Redirection feature on either a M7100 telephone or a
telephone connected to an Enterprise Edge ATA2 or an Enterprise Edge ASM.
Turning on Line Redirection
ƒ°›
1. Press ƒ°›.
2. Select the outgoing line to be used for redirected calls.
3. Enter the number to which calls are redirected (the ways you can do this are
listed below).
4. Select the lines to be redirected.
Enter the telephone number to which you want to redirect calls, using one of the
following methods:
•
Press an external autodial button.
•
Enter an external telephone number (using no more than 24 digits) then press
˙ or OK.
•
Press ˙ or OK if the line you have chosen as the outgoing line is a private
network line that does not require you to dial digits.
Enterprise Edge Feature Programming Telephone Guide
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Forwarding your calls 55
If you use ALL to redirect all your lines, it is important that you wait until all the lines
on your telephone light up before pressing ˙ or OK. If you press ˙ or
OK before all the lines light up, those lines not lit are not redirected.
Tip
The line chosen for redirecting calls on other lines can be used normally when
it is not busy on a redirected call. To avoid redirection failing because the
chosen line is in use, choose a line pool with several lines in it.
The system does not check that the number you give for line redirection is a
valid one. If you redirect to an invalid number, redirection fails. Using an
autodial button to enter the redirection number helps avoid this possibility. An
autodial button used for line redirection must be programmed to use a specific
line.
Canceling Line Redirection
ƒ£°›
1. Press ƒ£°›.
2. Select the lines you no longer want to be redirected.
Allowing a telephone to redirect calls
You can turn a telephone’s ability to redirect calls on and off.
You need to start a Unified Manager session to program this feature. For more
information about programming using the Unified Manager, see the Enterprise
Edge Programming Operations Guide.
Turning the redirect ring for a telephone on or off
You can program a telephone to ring briefly (200 milliseconds) when a call is
redirected on one of its lines.
You need to start a Unified Manager session to program this feature. For more
information about programming using the Unified Manager, see the Enterprise
Edge Programming Operations Guide.
Tip
If a telephone has redirect ring enabled, it rings briefly for redirected calls on
one of its lines even if another telephone set up the line redirection.
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56 Forwarding your calls
Displays while redirecting lines
Intercom
You selected the intercom button as the facility on
which to place the call. Enter a line pool code or a
destination code.
Press • or ADD to begin redirection. Press £ or
Line Redirection
QUIT
ADD
REMOVE REMOVE to cancel a previous redirection.
No line to use
You have one external line on your telephone, but you
need a second line to perform line redirection. Redirect
your external line using a line pool as the outgoing line.
Outgoing line
You are attempting to redirect a line and the line you
have chosen is the outgoing line you have selected as
a destination. You cannot redirect a line to itself. Select
another line.
Pool code: ___
QUIT
Enter a valid line pool access code.
Redir by 221
OVERRIDE
You have attempted to redirect a line, but someone
else has already redirected that line. Press • or
OVERRIDE to override the previous redirection and
redirect the line as you want.
Redirect denied
You can redirect calls only on individual lines.
Select line out
QUIT
Select the line that is used to redirect calls out of the
system.
Select line(s)
QUIT
ALL
Press the lines to be redirected. To undo a line
selection, press it again. Press ALL to redirect all your
lines.
Select line(s)
ALL
Unequipped line
Continue to press the lines to be redirected. Press
OK ˙ or OK when you are finished.
The line you are attempting to redirect cannot be
redirected because the hardware does not support
redirection.
Displays while canceling redirection
Select line(s)
QUIT
ALL
Select line(s)
ALL
Press the lines that are no longer to be redirected. The
lines light up as you press them. Once you cancel
redirection for a line you cannot restore it by pressing
the line again. Press ALL to cancel redirection for all
your lines. When you are finished, press ˙ or
OK.
Continue to press the lines that are no longer to be
OK redirected. Press ˙ or OK when you are
finished.
For other displays, see Common feature displays on page 125.
Enterprise Edge Feature Programming Telephone Guide
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Forwarding your calls 57
How Line Redirection is different from Call Forward
Call Forward forwards all calls that arrive at a particular telephone to an internal or
external telephone. Line Redirection redirects only the lines you specify, no matter
which telephones they appear on, to a telephone outside the Enterprise Edge
system. Line Redirection takes precedence over Call Forward.
Using Line Redirection
You redirect lines at a telephone, but once redirected, the lines are redirected for the
entire system.
You can redirect only lines that appear at line buttons on your telephone.
You can answer the telephone if it rings while you are in the middle of
programming Line Redirection, but none of the Enterprise Edge call handling
features are available until the feature times out. If you need to use an Enterprise
Edge feature to process the call, quit Line Redirection programming by pressing
ƒ . Do not press ® or you disconnect the call you are trying to process.
While you are programming Line Redirection you do not receive any indication of
calls that do not actually ring at your telephone.
Be careful to avoid redirection loops. If for example, you redirect your lines to your
branch office and your branch office redirects its lines to you, you can create a
redirection loop. If these calls are long distance, you end up paying charges.
In certain situations, callers may experience lower volume levels when you redirect
calls to an external location.
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58 Forwarding your calls
Enterprise Edge Feature Programming Telephone Guide
P0908510 Issue 02
Communicating in the office
8
Paging
ƒfl‚
Paging allows you to make announcements over the Enterprise Edge system using
the telephone speakers, or your loudspeaker system, if one is available.
Making a page announcement
1. Press ƒfl‚.
2. Choose a page type. Page types are:
⁄
through the telephone speakers (internal page)
¤
through an external speaker (external page)
‹
both internal and external (combined page)
3. If necessary, choose a zone.
4. Make your announcement.
5. Press ®.
Tip
Instead of entering the Page feature code followed by the page type, you can
enter the following shortcut codes.
Page zone 0 is all zones.
Internal
ƒfl⁄ and zone (0 to 6)
External
ƒfl¤ (code 2 has no zones)
Combined
ƒfl‹ and zone (0 to 6)
Activating and deactivating the ability to page
You need to start a Unified Manager session to program this feature. For more
information about programming using the Unified Manager, see the Enterprise
Edge Programming Operations Guide.
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60 Communicating in the office
Creating page zones
Each telephone can be assigned to one of six zones for receiving pages.
Tip
Hunt Group DNs cannot be included in a page zone. For more information on
Hunt Groups see Hunt Groups on page 83.
You need to start a Unified Manager session to program this feature. For more
information about programming using the Unified Manager, see the Enterprise
Edge Programming Operations Guide.
You can make a telephone part of a page zone only if the telephone has paging set
to Y (Yes).
A zone is any set of Enterprise Edge telephones that you want to group together for
paging, regardless of their location. The maximum number of sets in a page zone is
50.
Your installer programs whether a tone sounds before a page begins, and the
maximum number of seconds a page can last before it is automatically turned off.
Tip
Make sure that everyone who needs to make page announcements has a list
showing which telephones are in which page zones.
Displays
Enter zone:___
ALL
Enter the desired page zone number (0- 6) or press ALL .
Invalid zone
You have entered a page zone code that is not between 0 and 6.
Page choice:
SETS
SPKR
BOTH
Select the type of page you want. See the list in Making a page
announcement on page 59.
Page timeout
The time allotted for paging has expired.
Paging ALL
You are making a page. The display shows the page zone you have
chosen. Press ƒ or ® when you are finished.
Paging busy
A page is already being made in the page zone you have requested.
For other displays, see Common feature displays on page 125.
Enterprise Edge Feature Programming Telephone Guide
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Communicating in the office 61
Tip
You can make an announcement to one person by placing a voice call to their
telephone.
Using Page with external paging equipment
When you make a page that uses external paging equipment (external page or
combined page), the Long Tones feature is automatically activated for the external
paging system only. This allows you to control optional equipment with the Long
Tones feature.
Sending messages
The Messages feature allows you to leave a message on the display of another
Enterprise Edge telephone or to analog telephones connected to an Enterprise Edge
Analog Station Module (ASM). The Messages feature indicates if you have any
messages waiting.
The Messages feature uses a message waiting list to keep a record of your internal
messages and your (external) voice mail messages (if you subscribe to Enterprise
Edge Voice Messaging service with visual message waiting indication).
Sending a message
ƒ⁄
You can leave a message on the display of another telephone in your Enterprise
Edge system.
You can send up to four messages to different telephones, including your message
center. If your telephone is a direct-dial telephone or an Enterprise Edge CAP, you
can send up to 30 messages.
Only the designated direct-dial telephone for an analog telephone connected to an
Enterprise Edge ASM can send messages to analog telephones by pressing
ƒ⁄. Depending on the programming setup, the analog telephone provides
either a Stuttered Dial Tone or a Message Waiting Lamp to inform the user of
messages pending.
If your reply to a message is forwarded or is answered at another telephone using
the Call Pickup feature, the message remains on your telephone until you cancel it
or successfully contact the telephone that sent the message.
For analog telephones connected to an Enterprise Edge ASM, the message waiting
indicator remains on until the user invokes ˚£flfi. If the analog
telephone has the Message Reply Enhancement feature set to Yes, the message
waiting indicator is turned off automatically after the reply call is answered no
matter from where the call is answered.
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62 Communicating in the office
For more information on the Message Reply Enhancement feature, see the
Enterprise Edge Programming Operations Guide.
1. Press ƒ⁄.
2. On a telephone with a two-line display, press ADD. (This step is not necessary
on a telephone with a one-line display.)
3. Enter the internal number of the person to whom you want to send the
message. The person’s display reads Message for you.
4. On analog telephones connected to an ASM, the message waiting indicator is
activated.
Canceling a message you have sent
1. Press ƒ£⁄. The display reads Cancel for:.
2. Enter the internal number of the person to whom you sent the message.
Viewing your messages
ƒflfi
You can receive up to four messages from different telephones, including your
message center. A single message from your message center may pertain to several
messages.
On a telephone with a one-line display
1. Press ƒflfi. The display shows the first message.
2. Press • or £ to move through your messages.
On a telephone with a two-line display
1. Press MSG. The display shows the first message you received.
2. Press NEXT to move through your messages.
Replying to a message
You can call the person (or your message center) who sent a message while you are
viewing the message.
On a telephone with a one-line display
•
Press ‚.
On a telephone with a two-line display
Enterprise Edge Feature Programming Telephone Guide
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Communicating in the office 63
•
Press CALL.
If you want to call your message center using a line other than the programmed line,
exit your message list and dial the message center telephone number using normal
dialing methods.
Replying to a message using an analog telephone connected to an ASM
On an analog telephone connected to an ASM
•
Press ˚•flfi. The system automatically retrieves and connects the
user to the oldest message sender. (The message can originate from either the
designated direct-dial telephone or the internal voice mail system.)
If the analog telephone has the Message Reply Enhancement feature set to Yes, and
the sender is the designated direct-dial telephone, the message waiting indicator is
turned off automatically after the reply call is answered, no matter from where the
call is answered.
For analog telephones connected to an ASM, using the Message Waiting Reply
feature (˚•flfi), retrieves only internal messages sent to the user.
Analog telephones connected to an ASM cannot retrieve external messages by
using the Message Waiting Reply feature (˚•flfi). For external
messages, users must call back the external voice mail center to retrieve their
messages. When doing so, the message waiting indicator on the analog telephone is
turned off automatically.
Tip
If Enterprise Edge Voice Messaging is not installed, only the designated
direct-dial telephone can send messages to an analog telephone connected to
an ASM using ƒ⁄. The analog telephone can in turn invoke a
single digit access code to reach the designated direct-dial telephone and
retrieve messages.
If the designated direct-dial telephone of an analog telephone connected to an
ASM is changed, messages sent by the previous designated direct-dial
telephone are kept in the incoming message list of the analog telephone until
they are retrieved.
Removing items from your message list
You can erase a message while you are viewing it in your message list. If the
message is from your message center, this only erases the message notification at
your telephone. You need to erase the message at your message center. Refer to
your message center documentation.
On a telephone with a one-line display
•
Press ˙ .
On a telephone with a two-line display
•
Press ERASE.
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64 Communicating in the office
Removing items from your message list using an analog telephone connected to
an ASM
To remove both internal and external messages on an analog telephone connected
to an ASM
•
Press ˚£flfi to invoke the Cancel Message Waiting feature.
On analog telephones connected to an ASM, the Cancel Message Waiting feature
cancels the oldest message received. The system no longer provides either a
Stuttered Dial Tone or a Message Waiting Lamp if there are no messages pending.
Viewing messages you have sent
ƒ⁄
On a telephone with a two-line display, you can view the messages you have sent.
1. Press ƒ⁄.
2. Press SHOW to display your first sent message.
3. Press NEXT to move through your sent messages.
Displays
Cancel denied
You have entered an invalid number when attempting to cancel a
message.
Cleared>LINENAM
NEXT
You have cleared an external message from your message waiting
list. The message itself exists in your message center until you erase
it there.
In use: 221
You are trying to call from your message waiting list. The line that
you are trying to use is being used by the identified Enterprise Edge
user.
You are viewing your message list. The display shows the number
L061:LINENAMVMsg
NEXT
CALL
CLEAR and name of the line that was used for your message.
You have tried to send a message to an invalid internal number or to
a telephone that is out of service.
Message denied
Message list
SHOW
ADD
SHOW appears only if you have outstanding messages. Press SHOW
EXIT to review messages you have sent. Press ADD to send a new
message.
Message to:
Enter the internal number of the telephone to which you want to send
a message.
Messages & Calls
MSG
CALLS
You have one or more messages and one or more new Call Logs.
Press ƒ°‚fl to change the first line of the display to
the current time and date.
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Communicating in the office 65
No button free
You have no line button free with which to reply to a message.
No number stored
There has been no number programmed for the message center.
Contact your voice messaging service provider.
Start of list
NEXT
You are at the beginning of your list of messages. Press NEXT to
move through your messages.
Their list full
You are trying to send a message to a user whose message waiting
list is full.
Your list full
You have tried to send a message but your telephone’s list of sent
messages is full. Cancel one of the messages you have sent, if
possible, or wait until you have received a reply to one of those
messages.
For other displays, see Common feature displays on page 125.
Using Voice Call
ƒflfl
You can make an announcement or begin a conversation through the speaker of
another telephone in the system.
Tip
Hunt Groups cannot accept voice calls. Answer buttons have no appearances
for voice calls, and the set does not ring for voice calls. For more information
on Hunt Groups see Hunt Groups on page 83. For more information on
Answer buttons see Answer buttons on page 22.
Making a Voice Call
Press ƒflfl.
Muting Voice Call tones
When a voice call begins at your telephone, you hear a beep every 15 seconds as a
reminder that the microphone is on. To stop it from beeping, pick up the receiver or
press © .
Answering a Voice Call without touching your telephone
If Handsfree Answerback is assigned to your telephone, you can respond to a voice
call without touching the telephone. Handsfree Answerback is not available to the
M7100 telephone.
When someone makes a voice call to you, simply start talking. Your telephone’s
microphone picks up your voice. Once you have answered a voice call, you can put
it on hold, transfer it, or otherwise treat it as a normal call.
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Enterprise Edge Feature Programming Telephone Guide
66 Communicating in the office
Preventing Voice Calls to your telephone using Voice Call Deny
Press ƒ°°. Voice calls ring like regular internal calls. Your other calls
proceed normally.
Canceling Voice Call Deny
Press ƒ£°°.
Displays.
Dial voice call
Dial the internal number or press the internal autodial button of the
person to whom you want to speak.
Microphone muted
Your handsfree microphone is muted. Press © or pickup your
receiver to respond to the voice call.
No voice call
The telephone receiving the call cannot accept voice calls for one of the
following reasons: it is active or ringing with another call; Call Forward is
turned on; Do Not Disturb is turned on; Voice Call Deny is turned on; it is
not an Enterprise Edge telephone. Your call proceeds automatically as a
regular ringing call.
Voice call
The line is open for you to speak.
Enterprise Edge Feature Programming Telephone Guide
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Tracking your incoming calls
9
Using Call Log
Telephones can automatically log Call Display information for calls on an external
line. The line must appear on that telephone but it does not have to be a ringing line.
If your system is equipped with the appropriate equipment and you have subscribed
to the call information feature supplied by your service provider, you are able to
capture information about incoming callers in your call log. The same feature is
supplied by an ISDN service package that comes with calling line identification
(CLID).
Call Log creates a record of incoming external calls. For each call the log can
contain:
•
sequence number in the Call Log
•
name and number of the caller
•
indication if the call was long distance
•
indication if the call was answered (and identity of who answered it)
•
time and date of the call
•
number of repeated calls from the same source
•
name of the line on which the call came
Call Log can help you to
•
keep track of abandoned or unanswered calls
•
track patterns for your callers (for example volume of calls and geographical
location of calls)
•
record caller information quickly and accurately
•
build a personal telephone directory from log items
The long distance indicator and the caller’s name and number, may not be shown in
the log, depending on the Call Display services provided by your local telephone
company and the caller’s local telephone company.
To use the features on the following pages, your telephone must have spaces
available in its Call log. Your installer programs each telephone with an appropriate
number of spaces.
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68 Tracking your incoming calls
Call Log options
ƒ•°›
You can select the type of calls to be stored in your Call Log. Choose from four
Autolog options: No one answered, Unanswerd by me, Log all calls, No autologging.
1. Press ƒ•°›. The display shows the current option.
2. Press £ or NEXT to change the option.
3. Press ˙ or OK to select the display option.
Logging a call manually
ƒ°⁄‹
If your calls are not automatically logged, you can manually log call information
when you are connected to an external call. Storing information for your current call
can be helpful in many situations. For example, you may want to
•
record a caller’s information without using paper and pencil
•
record only selected calls that you choose, as opposed to using Call Log
automatically
•
quickly record caller information before a caller hangs up
Press ƒ°⁄‹ to log an external call manually.
Deleting old log items
ƒ°⁄fi
Your log has a set number of items that it can hold. When it becomes full, new calls
cannot be logged. When your log is full, Autobumping automatically deletes the
oldest Call Log item when a new call is logged.
Press ƒ°⁄fi to enable autobumping.
Press ƒ£°⁄fi to disable autobumping.
Viewing your Call Log
ƒ°⁄¤
To view your log:
1. Press ƒ°⁄¤. The display shows the number or previously read
items (old) and the number of new, unread items (new) in the log.
2. Press • or OLD to view old items; press £ or NEW to view new items.
3. Press ‚ or RESUME to display the last item you viewed, the last time you
viewed your Call Log.
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Tracking your incoming calls 69
Names and numbers for external callers are displayed only if you have subscribed
to Call Display services from your local telephone company.
Viewing a Call Log item
Press √ or MORE to view the information for a call log item.
Erasing log items
You should routinely erase log items that you’ve read, to make space for new items
in your log.
1. Display the item you want to erase.
2. Press ˙ or ERASE.
3. Press ® to exit.
If you accidentally erase an item, you can retrieve it.
1. Press ˙ or UNDO immediately after accidentally erasing an item.
2. Press ® to exit.
Making a call using Call Log
You may find it helpful to place calls from within your Call Log. The number stored
for each call may vary depending on the type of call. For example, if the call was
placed from a Centrex or PBX system, the first few numbers may need to be
trimmed before you can make the call. If the number you want to call is long
distance, or if you want to use a line pool, you may need to add numbers.
To place a call:
1. Display the log item for the call you want to place.
2. Display the associated telephone number.
3. Press √ or TRIM, once for every digit that you want to remove.
4. Dial any extra digits required.
5. Press an external line or line pool button.
6. Lift the receiver. (This is not necessary if Handsfree is programmed at your
telephone.) The displayed number is dialed.
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70 Tracking your incoming calls
Creating a password to your Call Log
ƒ•°fi
To access your Call Log through a password:
1. Press ƒ•°fi. The displays reads New passwrd:.
2. Enter your four-digit password. The display reads Repeat New:.
3. Re-enter your four-digit password. The display reads Password changed, which
confirms that your password has been assigned.
To enter Call Log using your password:
1. Press ƒ°⁄¤ to enter Call Log. If you have programmed a
password, the display reads Password:.
2. Enter your four-digit password.
If you forget your Call Log password, it can be deleted in programming from the
Unified Manager. For more information about programming using the Unified
Manager, see the Enterprise Edge Programming Operations Guide.
Changing your Call Log password
ƒ•°fi
1. Press ƒ•°fi. The display reads Old passwrd:.
2. Enter your old password. The display reads New passwrd:.
3. Enter your new four-digit password. The display reads Repeat New:.
4. Re-enter your password. The display reads Password changed, which confirms
that your password has been changed.
Deleting an assigned password
ƒ•°fi
1. Press ƒ•°fi. The display reads Old passwrd:.
2. Enter your old password. The display reads New passwrd:.
3. Press ˙ or OK. The display reads No pswd assigned, which confirms that
your password has been deleted.
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Tracking your incoming calls 71
Programming a telephone to log calls automatically
Your installer can program each telephone to automatically log calls coming in on
a line.
Displays
1:Unknown name
The caller's name is unavailable.
1:Unknown number
The caller’s number is unavailable.
12:KATE SMITH
NEXT
ERASE
_ indicates a new item.
MORE
12¯KATE SMITH
NEXT
ERASE
MORE
12§KATE SMITH
NEXT
ERASE
MORE
¯ indicates that the call was answered.
§ indicates a long distance call.
/ indicates that the stored number has been shortened
49/1234567890123
NEXT
ERASE
MORE to its final 11 digits. Press √ or MORE to
display additional information about the call.
Call(s) bumped
One or more log entries have been deleted by the
Autobumping feature while you are looking at the Call
Log.
Hold or release
Hold or release your active call before entering Call
Log.
In use: SETNAME
The external line is in use.
Jan 4 9:00a
NEXT
ERASE
The repeat call counter, shown along with time and
3X
MORE date, indicates the number of calls you have received
Line061
NEXT
ERASE
¯227 This call was answered at another telephone (227).
MORE
from the same caller.
Line061
¯Logit This call was logged manually.
NEXT
ERASE
MORE
Line061
NEXT
ERASE
This call was not answered.
MORE
Messages & Calls
MSG
CALLS
P0908510 Issue 02
There are one or more items in your message waiting
list, and there are one or more new items in your Call
Log. Press ƒ°‚fl to change the first
line of the display to the current time and date.
Enterprise Edge Feature Programming Telephone Guide
72 Tracking your incoming calls
New calls begin
You have viewed your last old log item and now view
your new log items.
No info to log
No information is available for the call.
No log assigned
No log space has been assigned to the telephone.
No resume item
The resume item has been removed because of
Autobumping, repeat call update, or log reallocation
while you are looking at the Call Log.
For other displays, see Common feature displays on page 125.
Using voice mail
If you subscribe to Enterprise Edge Voice Messaging, you can access that service
through your Enterprise Edge system. Note that a software keycode is required for
Enterprise Edge Voice Messaging. Your installer programs your Enterprise Edge
telephone to indicate when you have a voice message waiting on a particular line.
Enterprise Edge Feature Programming Telephone Guide
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Customizing your telephone
10
Finding out what a button does using Button Inquiry
ƒ•‚
You can check the function of any line, intercom, or programmed button on your
Enterprise Edge telephone by pressing ƒ•‚. On the M7100 telephone
Button Inquiry shows your internal number followed by the function assigned to
your single memory button.
Displays
061
<LINENAME>
SHOW
The display shows the number and name of the line.
OK Press SHOW to view the redirection status of the line.
123456789012345... Press £ or press VIEW‚ or ·VIEW to view a number
VIEW‚
OK that is too long to fit on the display. Press ˙
or OK when you are done.
221 <SETNAME>
NEXT VIEW‚
<Feature name>
SHOW
Press a button
EXIT
The display shows the directory number of the
telephone, and the assigned name. Press NEXT to see
the first line assigned to ring at the intercom button.
The name of the feature assigned to a button is
OK displayed when you press the button. Press £ or
SHOW for additional information.
Press the button you want to check. Press ƒ
or EXIT when you are finished.
For other displays, see Common feature displays on page 125.
Making the display darker or lighter using Contrast adjustment
ƒ•‡
1. Press ƒ•‡.
2. Press a number on the dial pad to choose the contrast level you prefer.
3. Press ˙ to save your setting.
On a two-line telephone, you can use the UP and DOWN display buttons to adjust the
contrast. The number of contrast levels available varies from one telephone model
to another.
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74 Customizing your telephone
Changing the language on the display
You can select the language used on the display of each Enterprise Edge telephone.
Enterprise Edge software supports three languages: English, French and Spanish.
Button caps are available for each language. When your system is first installed, all
telephones use English.
If you program ƒ•fi‚⁄ on to a memory button, you can press that
button until the language you want appears on the display. You cannot program
ƒ•fi‚¤ or ƒ•fi‚‹ onto a memory button.
English
Press ƒ•fi‚⁄.
French
Press ƒ•fi‚¤.
Spanish
Press ƒ•fi‚‹.
Programming a feature code onto a memory button
You can program a feature code onto a memory button. In some cases, pressing the
button a second time cancels the feature.
Programming feature buttons
ƒ•‹
Any memory button not programmed as an external or internal line, target line,
Answer button, or Handsfree/Mute button, is available for features.
1. Press ƒ•‹.
2. Press the memory button you want to program with a feature.
3. Enter the appropriate feature code you want to assign onto the button.
The following feature codes cannot be programmed onto a memory button: Long
Tones and any code beginning with • except ƒ•fi‚⁄ (Language
Choice) and ƒ•‡ (Contrast Adjustment).
Tip
When you program a button with the line pool feature code, you must enter a
line pool access code after the feature code. The programmed line pool button
accesses a specific line pool, not the line pool feature.
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Customizing your telephone 75
Erasing a feature button
1. Press ƒ•⁄.
2. Press the feature button.
3. Press ˙ or OK to erase the button.
Displays
<Feature name>
SHOW
The name of the feature assigned to a button is
OK displayed when you press the button. SHOW appears
when there is more information available. Press £ or
SHOW for additional information.
Enter code:
If you are checking a speed dial button, enter the
two-digit speed dial code that you want to check.
F__
QUIT
CLEAR
Enter the feature code, or press ® or QUIT to quit
programming or CLEAR to clear the numbers you have
entered. The system accepts the entry as soon as you
enter a valid feature code.
Feature code:
QUIT
Press ƒ and enter the feature code you want
to assign to the button. You cannot enter invalid codes.
Feature moved
You have programmed a button with a feature that was
already programmed onto another button. The feature
has moved to the button you just programmed. Its
original button is now blank.
Press a button
EXIT
Press the button you want to check. Press ƒ
or EXIT when you are finished.
Program and HOLD
Enter the number you want to program and press
˙ . To erase the button, just press
˙.
Program and OK
QUIT
Enter the number you want to program and press OK.
OK To erase the button, just press ˙ or OK.
For other displays, see Common feature displays on page 125.
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Applying button cap labels
Before you apply button labels, activate the Button Inquiry feature (ƒ•‚)
to verify the button functions, and to avoid activating features as you put the labels
onto the buttons. For more information refer to Finding out what a button does using
Button Inquiry on page 73.
Tip
Keep the extra labels and button caps with each Enterprise Edge telephone.
Types of button caps
• Unlabeled, clear button caps
with appropriate green or grey paper for typing in line numbers, telephone
numbers, and features
•
Pre-printed, colored button caps
in green or grey
Some examples of pre-printed button caps
Green caps
Grey caps
¬
µ
©
ß
Tip
To make identification of line types easier, use preprinted green button caps
for lines that support incoming and outgoing calls. Use clear button caps for
target lines that are incoming only.
Identifying the telephones
1. Write the individual telephone numbers on the labels and attach them to the
appropriate Enterprise Edge telephones.
2. Write the telephone number and the internal number on the appropriate
receiver card for each type and color of telephone that is to be installed.
3. Cover the receiver card underneath the receiver of each telephone with the
plastic lens.
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Customizing your telephone 77
Enterprise Edge default button assignments
During Startup, the Enterprise Edge installer chooses one of the available templates.
Default features are assigned automatically to the programmable buttons on
Enterprise Edge telephones, and vary with the template and the telephone. The
default features are listed in the following tables in this chapter.
Tips
Enterprise Edge telephones are shipped from the factory with the button caps
in place for the PBX template.
Please consult your customer service representative to determine the type of
template programmed into your system before applying button assignments.
Rules of default button assignment
Line and Intercom buttons are assigned by default templates and can be changed in
programming. Handsfree/Mute and answer buttons are not assigned by default. If
these features are defined, however, they are automatically assigned to specific
buttons, as described on this and the following page. None of these buttons can be
assigned to M7100 telephones.
The Handsfree/Mute feature appears on the bottom right-hand button, moving the
Intercom button(s) up one position.
Each telephone can have up to eight Intercom buttons. They appear above the
Handsfree/Mute button at the bottom right-hand position on your telephone.
Each telephone can have up to four answer buttons. They appear above Intercom
buttons in the right column and continue up from the bottom in the left column,
replacing the features on those buttons.
External line buttons appear in ascending line order, starting at the top button in the
left column (the top button on the M7208 telephone). If more than five external
lines are assigned to a M7310 telephone, or more than 12 to a M7324 telephone,
assignment continues down the buttons on the right column, erasing the features on
those buttons. Line buttons have priority over feature access buttons but not
Handsfree/Mute, Intercom, or answer buttons.
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78 Customizing your telephone
M7310 and M7208 telephone button defaults
The default button assignments for the M7310 and M7208 telephones depend on
the template applied. The exception is the default numbering for the dual memory
buttons. Refer to Understanding the telephone buttons on page 12.
Dual memory buttons example
∫Set 233
∫Set 221
…
∫Set 227
∫Set 234
∫Set 222
…
∫Set 228
∫Set 235
∫Set 223
…
∫Set 229
∫Set 236
∫Set 224
…
∫Set 230
This example shows defaults for a system with three-digit internal numbers. The
defaults do not actually exist on any telephone, as no telephone has an autodial
button for itself. The position that would be taken by the autodial button for itself,
is blank.
M7310 template button assignments
PBX
DID
∂
¬
†
†
∞
∞
œ
œ
π
π
ç
ç
µ
µ
≈
≈
∆
∆
∆
∆
M7208 template button assignments
PBX
DID
œ
¬
†
†
µ
µ
π
π
ç
ç
ß
ß
∆
∆
∆
∆
Enterprise Edge Feature Programming Telephone Guide
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Customizing your telephone 79
M7324 telephone button defaults
The default button assignments for the M7324 telephone depend on the template
applied. Refer to Understanding the telephone buttons on page 12.
PBX
DID
∫
∞ ç ∫
∞ ç
∫
ß † ∫
ß †
∫
µ ∂ ∫
µ ∂
∫
∫Saved No.
œ ∫
∫Saved No.
∫
∫
≈ ∫
† ≈
∫
∫
π ∫
¬ π
∫
∫
∆ ∫
∫
∆
∫
∫
∆ ∫
∫
∆
œ
M7100 telephone button defaults
For all templates, the one programmable button on the M7100 telephone is
µ.
Tip
The default Page button activates the External Page option
(ƒfl¤).
Moving line buttons
ƒ•°⁄
You can move external lines to different buttons on your telephone to arrange your
lines in the way that makes the most sense to you.
You cannot move intercom, answer or Handsfree/Mute buttons onto a CAP module.
1. Press ƒ•°⁄.
2. Press the line button you want to move.
3. Press the button to which you want to move the line.
4. Press ®.
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80 Customizing your telephone
Displays
Exchanged
The two buttons you selected have exchanged
position.
Invalid location
You have tried to move a line to a button that cannot
be used as a line button, such as an intercom button,
Handsfree/Mute button, or an answer button.
Move line from:
QUIT
Press the button of the line you want to move. Press
ƒ or QUIT when you have finished moving
lines.
Move line to:
QUIT
Press the button you want to move the line to. Neither
of the buttons is erased. The lines, or the line and
feature, simply switch places.
Press a line
The button you are trying to move is not a line button.
If you are trying to switch a line and a feature, move the
line to the feature button and not the feature button to
the line.
Changing the type of ring
ĥfl
You can choose one of four distinctive rings for your telephone. This makes it easier
to identify your telephone in an open office.
1. Press ĥfl.
2. Press ⁄, ¤, ‹, ›, or NEXT. You hear the selected ring for two seconds.
3. Repeat until you hear the ring you prefer, then press ˙ or OK.
Adjusting the Ring volume
ƒ•°‚
1. Press ƒ•°‚. The telephone rings.
2. Press √ to adjust the volume; left end for lower and right end for
higher.
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Customizing your telephone 81
Hiding the message or calls indication
ƒ°‚fl
The display that shows you have messages or calls can be replaced with the current
time and date. You can retrieve your message and call information by using the
display buttons that appear on the second line of the display.
If you are using a telephone with a single-line display, the message or call indication
is hidden.
1. Press ƒ°‚fl. The current time and date appears on the top line of
the display.
2. Press MSG or ƒflfi to see your messages, or press CALLS or
ƒ°⁄¤ to see your calls.
Restoring the messages and calls indication
Press ƒ£°‚fl.
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Enterprise Edge Feature Programming Telephone Guide
P0908510 Issue 02
Hunt Groups
11
The Hunt Groups feature allows a group of Enterprise Edge sets to be called by a
single directory number ensuring that calls are easily routed to the appropriate
group.
Hunt Groups are used in situations where a group of people performing the same
task are required to answer a number of related phone queries. Some typical uses of
Hunt Groups are:
•
a sales department answering questions on product prices or availability
•
a support department answering questions concerning the operation of a product
•
an emergency department answering calls for help.
Hunt Groups can be used to route calls to a support service such as a Help Line for
a software company. Specialists dealing with Product A can be in one group, and
specialists dealing with Product B can be in another group. Incoming calls hunt for
the next available set in the group. If no set is available, the call can be placed in a
queue or routed to an overflow set.
You need to start a Unified Manager session to program this feature. For more
information about programming using the Unified Manager, see the Enterprise
Edge Programming Operations Guide.
Programming changes can be made to the following Hunt Group settings:
•
members of a group and member position in a group
•
what lines are assigned to a group
•
how incoming calls are distributed
•
how long the system looks for available members
•
where a call goes if all members are busy
Features affected by Hunt Groups include:
•
Call Forward All Calls
•
Call Forward No Answer
•
Call Forward on Busy
•
Group Pickup
•
Transfer via Hold
•
Priority Call
•
Line Redirection
•
Page Zones
•
Voice Call
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Enterprise Edge Feature Programming Telephone Guide
84 Hunt Groups
Members of the group
Members of the group can be any Enterprise Edge set, or portable. An Enterprise
Edge set can be in more than one Hunt Group but is considered a member in each
Hunt Group, increasing the total number of members in the system.
There can be only one appearance of the same Hunt Group on a set. Hunt Group
DNs cannot be members of other Hunt Groups. A DN can be associated with a
member of a Hunt Group and is called a member DN.
Distribution mode
There are three modes of call distribution:
•
Broadcast—rings each set in the group simultaneously. Calls are handled one at
a time; other calls are queued. As soon as a call is picked up, the call next in the
queue is presented to the Hunt Group without having to wait for queue time-out.
•
In Broadcast mode, a single incoming call rings simultaneously at all the sets in
a group. This way, all receptionists in the group can share the load of answering
large volumes of calls. All sets automatically display the calling line
identification (CLID), if available. A familiar example is a fund-raising
campaign where a group of operators are waiting to take each call as it comes in.
•
Linear—starts the call at the first set in the Hunt Group and distribution is
complete when the first free set has been found. Simultaneous calls can be
presented. Distribution is order based.
•
In Linear mode, you can program your top salesperson to be the first member
of the group to receive incoming calls.
•
Rotary—the call starts at the set after the one which answered the last call.
Distribution is complete when the next free set has been found. Simultaneous
calls can be presented. Distribution is order based.
•
In Rotary mode, you can ensure that all your helpline people are receiving calls
on an equal basis, rather than one person receiving the majority of calls. The call
rings at one set at a time in a round robin fashion.
If a Hunt Group has available members but nobody answers the call, the call is
routed through the Hunt Group list until either someone answers the call or the
queue time-out occurs. In the latter case, the call is routed to the overflow position.
Once a call goes to the overflow position it is no longer a Hunt Group call.
For information about Hunt Groups and software packaging, see the Enterprise
Edge Programming Operations Guide.
Enterprise Edge Feature Programming Telephone Guide
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Telephone features
12
Installing Enterprise Edge telephones
If you are connecting an Enterprise Edge telephone for the first time, refer to the
following illustrations as a guide.
Installing an Enterprise Edge telephone
Connect to
jack wired from
distribution block
Connect to
receiver
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Enterprise Edge Feature Programming Telephone Guide
86 Telephone features
Mounting an Enterprise Edge telephone on the wall
1
2
3
4
5
6
Naming a telephone or a line
You can assign names to identify external lines, target lines, and your co-workers’
telephones. During a call, the name (if programmed) is shown on the telephone
display instead of the external line number or internal telephone number of the
caller. You need to start a Unified Manager session to program this feature. For
more information about programming using the Unified Manager, see the
Enterprise Edge Programming Operations Guide.
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Telephone features 87
Telephone names and line names can contain both letters and numbers, but cannot
be longer than seven characters. You cannot use the # and * symbols.
Tip
You can give the same name to two or more telephones, or to a telephone and
a line in your system. To avoid confusion, avoid such duplication. Use
initials, abbreviations, or even nicknames to give each telephone a unique
name.
If automatic telephone relocation is turned on, the name and internal number
of a telephone are saved if the telephone is moved within your system.
Moving telephones
You may be required by law to report any telephone moves to your local
telecommunications carrier or 911 service provider. For further details,
consult your local carrier, your local 911 service provider, and/or your local
telecommunications service provider.
If automatic telephone relocation is enabled in programming by your installer, you
can move your telephone from one Enterprise Edge jack to another without losing
any of its custom programming.
Stopping calls from ringing at your telephone using Do Not Disturb
(DND)
ƒ°fi
Stopping calls
Press ƒ°fi to stop calls from ringing at your telephone.
Only priority calls ring at your telephone. A line button flashes when you receive a
call, but the call does not ring.
Refusing to answer a call
While you are on a call, you can refuse to answer a second call (including a priority
call).
Press ƒ°fi while your telephone is ringing.
Canceling Do Not Disturb
ƒ£°fi
Press ƒ£°fi.
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88 Telephone features
Displays
Allow calls
Your telephone receives calls normally.
Using Do Not Disturb
Once you turn Do Not Disturb on, calls are forwarded to the prime telephone only
if there is no other telephone on which the line appears. If there is another telephone
that shares the same line, the call may be answered by that person. (The Delayed
Ring Transfer feature transfers all unanswered calls to the prime telephone after a
specified time.)
Do Not Disturb prevents voice calls from alerting at your telephone. Voice calls are
presented as normal intercom calls.
Tip
Enterprise Edge sets that are members of a Hunt Group can temporarily leave
a Hunt Group by activating this feature. Hunt Group calls arriving while a set
is in Do Not Disturb mode are routed to the next member in the Hunt Group.
For more information on Hunt Groups see Hunt Groups on page 83.
Using Background Music
ƒ°fl
Listen to music through your telephone speaker by pressing ƒ°fl.
Your installer makes this feature available to all telephones in programming. You
need to supply a music source, such as a radio, and have it attached to your
Enterprise Edge system.
In accordance with U.S. copyright law, a license may be required from the
American Society of Composers, Authors and Publishers or a similar
organization if radio or TV broadcasts are transmitted through the
Background Music feature of this telecommunication system.
Northern Telecom Inc. hereby disclaims any liability arising out of the
failure to obtain such a license.
Turning Background Music off
The music stops automatically if you make or answer a call or if you press
ƒ£°fl.
Enterprise Edge Feature Programming Telephone Guide
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ISDN PRI
13
Integrated Services Digital Network (ISDN) technology provides a fast, accurate
and reliable means of sending and receiving data, image text and voice information
through the telephone system.
Using ISDN Primary Rate Interface (PRI) allows for faster transmission speeds and
the addition of a variety of powerful business applications, including remote LAN
access, videoconferencing, file transfer, and Internet access.
Your installer configures your ISDN services and terminal equipment.
Benefits
PRI is economical because separate analog trunks and data circuits are not needed
for Direct Inward Dialing (DID), Direct Outward Dialing (DOD) and data transfer.
With PRI there is greater flexibility because B channels can be dynamically
reconfigured to accommodate changes in traffic with the Call by Call feature. For
more information see Call by Call service selection for PRI on page 91.
PRI offers fast information access because channel usage is optimized to allow you
the full benefit of available bandwidth and real-time connectivity.
PRI lines are configured as DID lines. Incoming calls on a PRI line can appear on
a DID button or on an intercom button depending on how your Enterprise Edge set
has been configured. Outgoing calls are made from the intercom buttons.
PRI lines can be accessed from all devices such as Enterprise Edge sets and wireless
sets.
ISDN PRI features
Selected ISDN network features can be used from an Enterprise Edge telephone.
Your central office switch (ISDN network) determines which features are available
to you.
Network Name Display for PRI
Your Enterprise Edge system displays the name of an incoming call when it is
available from the service provider. Name information can be displayed on an
Enterprise Edge set. If the Calling Party Name has the status of “private” it may be
displayed as “Private name”. If the Calling Party Name is unavailable it may be
displayed as “Unknown name”.
Your Enterprise Edge system displays the name of the called party on an outgoing
call, when it is provided by your service provider.
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Your Enterprise Edge system sends the Business Name concatenated with the set
name on an outgoing call but only after the Business Name has been programmed.
The available features include:
•
Receiving Connected Name
•
Receiving Calling Name
•
Receiving Redirected Name
•
Sending Connected Name
•
Sending Calling Party Name
Consult your customer service representative to determine which of these features
is compatible with your service provider.
Name and number blocking for PRI
When activated, ƒ°⁄· allows you to block the outgoing name
and/or number on a per-call basis. Name and number blocking can be used with an
Enterprise Edge set.
Consult your customer service representative to determine whether or not this
feature is compatible with your provider.
Emergency 911 Dialing
Enterprise Edge with the ISDN PRI feature is capable of transmitting the telephone
number and internal extension number of a calling station dialing 911 to the Public
Switched Telephone Network. State and local requirements for support of
Emergency 911 Dialing service by Customer Premises Equipment vary. Consult
your local telecommunications service provider regarding compliance with
applicable laws and regulations.
If transmission of internal extension numbers is not required or desired, then it is
recommended that you maintain a site map or location directory that allows
emergency personnel to rapidly locate an Enterprise Edge set given its DID number.
This list should be kept up to date and readily available, and can be included in the
Programming Record.
2-way DID
With PRI the same lines can be used for receiving direct inward dialing (DID) and
for making direct outward dialing (DOD) calls.
The dialing plan configured by your customer service representative determines
how calls are routed.
Consult your customer service representative to determine whether or not this
feature is compatible with your service provider.
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Call by Call service selection for PRI
PRI lines can be dynamically allocated to different service types with the Call by
Call feature. PRI lines do not have to be pre-allocated to a given service type.
Call types that may be available, depending on your service provider are:
Public
Public calls connect your Enterprise Edge set with a Central Office (CO). DID and
DOD calls are supported.
Private
Private calls connect your Enterprise Edge set with a Virtual Private Network. DID
and DOD calls are supported. A private dialing plan may be used.
Tie
Tie lines are private incoming and outgoing lines that connect Private Branch
Exchanges (PBX) such as Enterprise Edge.
FX (Foreign Exchange)
FX calls connect your Enterprise Edge set to a remote CO. It provides the
equivalent of local service at the distant exchange.
Outwats
Outwats is for outgoing calls. This allows you to originate calls to telephones in a
specific geographical area called a zone or band. Typically a flat monthly fee is
charged for this service.
Inwats
Inwats is a type of long distance service which allows you to receive calls
originating within specified areas without a charge to the caller. A toll-free number
is assigned to allow for reversed billing.
Consult your customer service representative to determine whether or not this
feature is compatible with your provider.
Dialing Plan and PRI
The Dialing Plan supports PRI connectivity to public and private networks. The
dialing plan is a collection of features responsible for processing and routing
incoming and outgoing calls. All PRI calls must go through a dialing plan.
The Dialing Plan
•
allows incoming calls to be routed to sets based on service type and digits
received
•
allows Enbloc dialing by buffering user-dialed digits until a complete DN has
been dialed
•
provides the ability to map user-dialed digits to a service type on a Call by Call
basis
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92 ISDN PRI
•
allows long distance carrier selection via user-dialed Carrier Access Codes
Consult your customer service representative to determine how your dialing plan is
configured.
Service provider features
Consult your customer service representative to determine if the new ISDN features
are supported with your service provider.
Call Forward
Call Forward allows you to forward your calls to an external telephone number.
1. Select an ISDN line by selecting a line button, a line pool, or the Handsfree
button, or by lifting the handset (if an ISDN line is your prime line).
2. Consult your service provider for the appropriate feature code to enter on your
dial pad. Listen for three tones followed by dial tone.
3. Enter the internal number of the telephone to which you want your calls
forwarded. If the call is answered, stay on the line for at least five seconds to
activate the Call Forward feature.
Canceling Call Forward
1. Select an ISDN line by selecting a line button, a line pool, or the Handsfree
button, or by lifting the handset (if an ISDN line is your prime line).
2. Consult your service provider for the appropriate feature code to enter on your
dial pad. Listen for a series of tones.
3. Press ®.
Calling the number your calls are forwarded to
1. Select an ISDN line by selecting a line button, a line pool, or the Handsfree
button, or by lifting the handset (if an ISDN line is your prime line).
2. Consult your service provider for the appropriate feature code to enter on your
dial pad.
Automatic Call Back
If you call a number and it is busy, enter the appropriate feature code designated by
your service provider to receive a distinctive ring at your set when the line becomes
available for calls.
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ISDN PRI 93
Automatic Recall
Automatic Recall allows you to automatically dial the number of the last call you
received. You may not see the number on the display if the information is not
available from your service provider, or you do not have Caller ID as part of your
ISDN service.
Consult your service provider for the appropriate feature code to enter on your dial
pad.
ISDN applications for PRI
ISDN terminal equipment delivers a wide range of powerful business applications:
Videoconferencing and video telephony
Video conferencing offers instant visual and audio contact between distant parties
using studio-based terminals.
Desktop conferencing
ISDN allows computer users in distant locations to share and edit any image, data
or text file on their own computer screens while they discuss the information.
File transfer
The ISDN network allows you to transfer files containing data, text, images, data,
or audio clips, faster and cheaper than with a conventional modem.
Telecommuting
Convenient retrieval, processing and storage of files is possible for the employee
working at home by using ISDN lines to give high-speed access to information
resources at the office.
Group 4 fax
ISDN fax applications save money by increasing both transmission speed and the
quality of resolution.
Remote LAN access
ISDN provides an affordable and fast means for employees at remote sites (at home
or branch offices) to access local area networks (LANs).
Leased line backup
Essential backup for leased lines can be provided using ISDN as required, rather
than duplicating costly permanent leased lines.
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LAN to LAN bridging
Local area network (LAN) bridge/routers allow flexible interconnection between
LANs using ISDN, with charges incurred only when information is actually
transmitted.
Internet and database access
The fast call set up and high bandwidth of ISDN are ideal for accessing information
services such as the Internet and databases.
Enterprise Edge Feature Programming Telephone Guide
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Using System features
14
Using alternate or scheduled services
There are three types of Services to make your Enterprise Edge system handle calls
differently on different days and at different times of the day: Ringing service,
Restriction service and Routing service.
Each of the three services, and the six schedules available to each service, are
customized for you by your installer who programs one telephone which is used to
turn Services on and off, and display what Services are in use. This is called the
control telephone.
Preventing certain calls from being made
Restriction service prevents a user from making certain kinds of calls from a
telephone or from lines that are available at the telephone. The restrictions are
programmed by your installer.
Making additional telephones ring
Ringing service makes additional telephones ring for incoming calls on external
lines. For instance, all incoming external calls can ring at a security guard’s
telephone during the night, or calls to one attendant can ring at another attendant’s
telephone during lunch. It does not suppress your normal ringing assignment.
Changing the lines used by outgoing calls
Routing service allows you to assign alternate routes to calls. In this way you can
take advantage of lower costs available on particular routes on certain days and at
certain times. Both the regular and alternate routes are programmed by your
installer.
Turning Services on and off
Three programming settings: Manual, Automatic and Off, control how different
services and their schedules are used by your system.
•
Manual allows you to turn the service on and off at any time from a control
telephone using a feature code.
•
Automatic allows you to use the preassigned stop and start time for a service.
You are able to start and stop the service by entering the appropriate feature
code at a control telephone. If you select this setting, you use the start and stop
times programmed by your installer.
•
Off prevents the service from being activated.
For more information about programming using the Unified Manager, see the
Enterprise Edge Programming Operations Guide.
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96 Using System features
Each schedule can have its own configuration of a Service which works
independently of automatic start and stop times. For example, there may be a
version of Restriction service called Night Schedule that prevents anyone from
making long distance calls. But calling it Night Schedule does not mean it can only
be used with a schedule. You can turn the Night Schedule for Restriction Service
on or off as needed any time of the day or night. If you decide to run a service on a
schedule, the system uses the start and stop times used for that schedule.
Turning Services on and off using feature codes
The master control for services is accessed from the Unified Manager. Day-to-day
use of Services is controlled using the following feature codes.
ƒ°‡⁄
Turns on Ringing service. When used at the
direct-dial telephone, it activates the alternate
direct-dial telephone (extra-dial telephone).
ƒ£°‡⁄
Turns off Ringing service.
ƒ°‡¤
Turns on Restriction service.
ƒ£°‡¤
Turns off Restriction service.
ƒ°‡‹
Turns on Routing service.
ƒ£°‡‹
Turns off Routing service.
To turn a Service on:
1. Enter the appropriate feature code from a control telephone.
2. Press NEXT to move through the schedules until the display shows the version
of the service you want to be turned on.
3. Press OK to select the setting, or press QUIT to exit the feature without making
any changes.
To turn a Service off:
1. Enter the appropriate feature code from a control telephone.
Do not confuse activating Normal service with canceling a Service.
Setting a Service to Normal is not the same as canceling a Service using a
feature code. If you set the Service to Normal, the normal version of a
Service overrides any automatic schedule and remains in effect until you
manually cancel it. If you cancel the Service, you return to the automatic
schedule.
Viewing the active Services from a two-line display telephone
When a Service is active, the control telephone display reads Services ON.
1. Press LIST. The display shows the first active Service and the schedule that is
in use.
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Using System features 97
2. If there are several active Services, press NEXT to see them all.
3. Press EXIT to exit the feature.
Viewing the active Services from a one-line display telephone
1. Press ƒ°‡‚. The display shows the first active Service.
2. Press £ to move through the active schedule.
3. Press ® to exit.
Displays
You are viewing the active Services. Press £ or NEXT to
<Sched> Restr'n
EXIT
NEXT see the other active Services. Press ® or EXIT to quit.
The name of the current Restriction service schedule is
<Sched> Restr'n
QUIT
OK
NEXT displayed. Press £ or NEXT to see the other Ringing
service schedules. Press ˙ or OK to select the
desired schedule.
You are viewing the active Services. Press £ or NEXT to
<Sched> Ringing
EXIT
NEXT see the other active Services. Press ® or EXIT to quit.
The name of the current Ringing service schedule is
<Sched> Ringing
QUIT
OK
NEXT displayed. Press £ or NEXT to see the other Ringing
service schedules. Press ˙ or OK to select the
desired schedule.
You are viewing the active Services. Press £ or NEXT to
<Sched> Routing
EXIT
NEXT see the other active Services. Press ® or EXIT to quit.
The name of the current Routing service schedule is
<Sched> Routing
QUIT
OK
NEXT displayed. Press £ or NEXT to see the other Routing
service schedules. Press ˙ or OK to select the
desired schedule.
Press ˙ or OK to select this schedule, £ or NEXT
<Sched> until *
QUIT
OK
NEXT to see the next available schedule, or ® or QUIT to exit.
If you select this schedule, it is in effect until the next
automatic schedule takes effect.
No services ON
Services
LIST
You have entered the Show Services feature code and
there is no active Service.
ON There is a Service active in your system. Press • or LIST
to view the active Services.
For other displays, see Common feature displays on page 125.
Services that have been turned on automatically are indicated by an asterisk (*)
before the name on the display. You can neither manually activate nor cancel
scheduled services, although you can override them by manually turning on another
schedule.
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98 Using System features
The control telephone can override Services that are turned on and off according to
a schedule at any time by entering a Services feature code, and selecting a different
schedule. This override remains in effect until it is canceled. If you select a schedule
with an asterisk (*), the next automatic service schedule comes into effect at the
programmed time.
Direct-dial calls to a direct-dial telephone ring at the extra-dial telephone (the extradial telephone is designated by your installer) only when you enter the Ringing
service feature code (ƒ°‡⁄ ) at that direct-dial telephone. Note that only
the extra-dial telephone is activated, not the actual Ringing service (unless that
direct-dial telephone is a control telephone).
Tip
Enterprise Edge provides six service schedules named Night, Lunch, Evening,
Sched 4, Sched 5, and Sched 6. Your installer can change these names to suit
your business.
User passwords
User passwords prevent unauthorized or unintentional changes to your Enterprise
Edge system. There are two types of user password: Registration and Call Log.
Registration password
The Registration password is used to control the registration of Companion
portables to the Enterprise Edge system. For more information see the Enterprise
Edge Programming Operations Guide.
Clearing a Call Log password
If an individual has forgotten their Call Log password, you can clear it in
programming. The individual can then enter a new password from his or her
telephone.
You need to start a Unified Manager session to program this feature. For more
information about programming using the Unified Manager, see the Enterprise
Edge Programming Operations Guide.
Using special telephones
Direct-dial
You can reach the direct-dial telephone by dialing a single digit. The direct-dial
telephone is usually in a central location, such as a attendant’s desk. You can have
up to five direct-dial telephones for your Enterprise Edge system. It is usually the
prime telephone or the central answering position (CAP).
The direct-dial telephone can send up to 30 messages and can invoke Services to
activate the extra-dial telephone.
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Using System features 99
You cannot forward calls to a direct-dial telephone that is outside your Enterprise
Edge system.
Changing the direct-dial telephone assignments
Your installer sets up the direct-dial telephone.
You can change which direct-dial telephone a telephone is assigned to, or assign it
no direct-dial telephone. You need to start a Unified Manager session to program
this feature. For more information about programming using the Unified Manager,
see the Enterprise Edge Programming Operations Guide.
Any number of telephones can be assigned to call the direct-dial telephone.
Tip
The digit you dial in order to get the direct-dial telephone to ring can be
programmed by your installer.
The Enterprise Edge system cannot verify that the number you assign as an
external direct-dial telephone is valid. Check the number before assigning it
as a direct-dial telephone, and call the direct-dial telephone after you’ve
assigned it in order to test it.
Hotline
A hotline telephone calls a preset internal or external telephone number when you
pick up the receiver (or press © ).
Tip
Label the telephone to inform anyone using it that Hotline is active.
Bypassing a Hotline
Press a line button, or use the Pre-Dial or Automatic Dial feature before you pick
up the receiver or press © on a hotline telephone. See the Telephone
Feature Card or see Changing how you dial your calls on page 34.
Making a telephone a hotline telephone
You can set up a telephone as a hotline.
Tip
A Hunt Group set DN can be specified as a Hotline telephone. For more
information on Hunt Groups see Hunt Groups on page 83.
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You need to start a Unified Manager session to program this feature. For more
information about programming using the Unified Manager, see the Enterprise
Edge Programming Operations Guide.
Internal assigns an internal number. External assigns an external number. If you
select an external number, you can select the line on which the call is made: the
prime line, an external line, a line in a line pool, or a line selected by the routing
table. If you select a line pool, you must specify the line pool access code. If you
select the routing table, the number dialed is treated as a destination code and is
routed according to the routing tables.
A telephone’s prime line, line pool access codes, and access to a line pool can be
programmed by your installer.
Control telephone
The control telephone allows you to place the telephones and external lines for
which it has responsibility into and out of service schedules. See Using alternate or
scheduled services on page 95.
Using Set lock
Set lock limits the ways in which you can customize your telephone. There are three
levels of Set Lock: Full, Partial, and None. None allows you to access all features
on your telephone.
Partial prevents:
•
programming autodial buttons
•
programming user speed dial
numbers
•
programming feature buttons
•
moving line buttons
•
changing the display language
•
changing dialing modes
(Automatic Dial, Pre-Dial, and
Standard Dial)
•
using Voice Call Deny
•
saving a number with Saved
Number Redial
Full, in addition to the restrictions outlined for Partial lock, prevents:
•
changing Background Music
•
using Call Forward all calls
•
changing Privacy
•
using Send Message
•
changing Do Not Disturb
•
using Trunk Answer
•
using Ring Again
•
activating Services
Changing Set Lock programming for a telephone
You need to start a Unified Manager session to program this feature. For more
information about programming using the Unified Manager, see the Enterprise
Edge Programming Operations Guide.
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Using an auxiliary ringer
An auxiliary ringer is a separate device that has to be connected to Enterprise Edge.
Turning the auxiliary ringer for a telephone on or off
You need to start a Unified Manager session to program this feature. For more
information about programming using the Unified Manager, see the Enterprise
Edge Programming Operations Guide.
Your installer can program the auxiliary ringer to start ringing for incoming lines as
part of Ringing Service.
Using Host System dialing signals
You can access host systems, such as private branch exchanges (PBX) from
Enterprise Edge by using host system signaling features (known as end-to-end
signaling). These features either send a special signal to the host system or allow
you to program delays required by host systems in external autodial or speed dial
sequences.
Link
ƒ‡⁄
If your Enterprise Edge system is connected to a private branch exchange (PBX),
you can use a Link signal to access special features. On some telephones, Link is
called FLASH.
The Link signal can be included as part of a longer stored sequence on an external
autodial button or in a speed dial code. The Link symbol (¤) uses two of the 24
spaces in a dialing sequence.
Preventing a telephone from using Link
Link can be restricted at individual telephones. You need to start a Unified Manager
session to program this feature. For more information about programming using the
Unified Manager, see the Enterprise Edge Programming Operations Guide.
Tip
If your Enterprise Edge system is connected to a private branch exchange
(PBX), program Link onto a memory button for one-touch access.
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102 Using System features
Pause
ƒ‡°
The Pause feature enters a 1.5 second delay in a dialing sequence on an external
line. This is often required for signaling remote devices, such as answering
machines, or when reaching through to PBX features or host systems.
You can program more than one pause in an external autodial or speed dial
sequence.
The Pause symbol (›) uses one of the 24 spaces in a dialing sequence.
For pulse dialing, • inserts a 1.5 second pause into the dialing sequence.
Long Tones
ƒ°‚°
The Long Tones feature allows you to control the length of a tone so that you can
signal devices such as fax or answering machines which require tones longer than
the standard 120 milliseconds.
1. While on a call, press ƒ°‚°.
2. Press the dial pad buttons to produce the appropriate tones. Each tone sounds
for as long as you hold down the button.
Long tones can be used on any call except a conference call. You can use internal
lines of the Enterprise Edge system to activate a device connected to an Enterprise
Edge ATA2 or an ASM in another area of your office, or external lines to access
devices outside the Enterprise Edge system.
Displays
Long Tones:
At the appropriate time, press any dial pad
button. Hold each button down for as long as
necessary. Press ƒ or ˙
to cancel Long Tones.
Programmed Release
ƒ•°·
The Programmed Release feature performs same function as ® in a programmed
dialing sequence. When the system encounters Programmed Release in a dialing
sequence, it stops dialing and hangs up the call.
The Programmed Release symbol (fi) takes up two of the 24 spaces in a
programmed dialing sequence.
The system ignores any digits or commands that follow a Programmed Release in
a programmed dialing sequence.
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Run/Stop
ƒ•·
Run/Stop inserts a break point into a sequence of dialed numbers or characters used
for automatic dialing. This may be necessary when you are connecting to a PBX or
similar host system.
For example, you can call a company with an automated attendant that instructs you
to dial the internal number you need. You can program the company number, a Run/
Stop, then the internal number on one external autodial button. Press the autodial
button once to dial the company number. When you hear the automated attendant,
press the autodial button again to dial the internal number.
The Run/Stop symbol (fl) uses one of the 24 spaces in an autodial or speed dial
sequence.
You can include up to three Run/Stop commands in a dialing string. The system
ignores a fourth Run/Stop, and any digits or commands that follow it in a
programmed dialing sequence.
Wait for Dial Tone
ƒ°‚›
Wait for Dial Tone causes a sequence of numbers to pause until dial tone is present
on the line before continuing to dial. This is useful if you must dial a remote system
and then wait for dial tone from that system before dialing the rest of your number.
The Wait for Dial Tone symbol (‡) uses two of the 24 spaces in an autodial or
speed dial sequence.
Displays
Invalid code
You have entered a code that can be used only in a
programmed autodial or speed dial sequence, not on a call
you dial directly. Programmed Release and Run/Stop are
for use in programmed dialing sequences only.
Using pulse dialing for a call
If your external telephone lines use pulse dialing, you can temporarily switch to
tone dialing by pressing £ after selecting the line. Tone dialing allows your
Enterprise Edge telephone communicate with devices and services that respond to
tone signals, such as automatic switchboards, and fax or answering machines.
Using your Enterprise Edge system from an external location
You can use the lines and some of the features of an Enterprise Edge system from
outside the system. You can do this over the public telephone network when you are
away from the office, or you can call from another system, over a private network.
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An example of how remote access works is a sales representative who spends a lot
of time out of the office needs to make long distance calls to the European office.
Your Enterprise Edge system has a leased line to Europe with reduced transatlantic
charges. You provide the sales representative with a Class of Service password that
gives access to the transatlantic line. The sales representative can then telephone
into the Enterprise Edge system from a hotel, enter their Class of Service password,
and use the leased transatlantic line to make calls.
Remote users can access Enterprise Edge lines, line pools, the page feature, and
remote administration (if enabled through Software Keys). The exact facilities
available to you through remote access vary depending on how your installer set up
your system.
Tip
If the loop start line used for remote access is not supervised, auto-answer
does not function and the caller hears ringing instead of a stuttered tone or the
system dial tone.
Controlling access to your Enterprise Edge system
It is important to maintain the security of your Enterprise Edge system by limiting
access to authorized users and limiting those users to the features they need.
Remote users can make long distance calls.
Remember that a remote user can make long distance calls that are charged to
your company and can make page announcements in your office.
Direct inward system access (DISA)
Control access to your Enterprise Edge system with direct inward system access
(DISA). Access to your Enterprise Edge system from the public telephone network
should always be controlled with DISA. If your installer programs the line used for
remote access to answer a call automatically and wait for a DISA internal number,
callers hear a stuttered dial tone and must enter a Class of Service password before
they are allowed into the system.
Class of Service (COS)
To control the level of telephone service a remote user can access, your installer can
assign a remote filter and remote package to the line used for remote access. The
remote filter restricts the numbers that can be dialed on the line, and the remote
package restricts the use of line pools and the page feature. To change the
restrictions for the line, the user can enter their Class of Service (COS) password
when the system answers with DISA, or can dial the DISA internal number and
enter their Class of Service password.
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Maintaining security
To maintain the security of your system, the following practices are recommended:
•
Warn anyone to whom you give the remote access number, to keep it
confidential.
•
Change Class of Service passwords often.
•
Warn anyone to whom you give a Class of Service password, to remember it
and not to write it down.
•
Remove the Class of Service password of anyone who leaves your company.
Accessing Enterprise Edge remotely over the public network
1. Dial the Enterprise Edge system’s remote access number.
2. When you hear a stuttered dial tone, enter your COS password.
3. Wait for the system dial tone.
To use the system remotely, you must use a telephone with tone dialing to call the
system. Remote access is possible only on lines that your installer programs to
auto-answer calls.
To use features on a remote Enterprise Edge system, press • followed by the
feature code. Even if you are calling from an Enterprise Edge system, press •
instead of ƒ .
In certain situations, you may experience lower volume levels when using
Enterprise Edge remotely.
Tones
You may hear some of the following tones while accessing Enterprise Edge
remotely.
Tone
What it means
Busy tone
Dialed a busy line pool access code. You hear system dial
tone again after 5 seconds.
Enterprise Edge
system dial tone
You may use Enterprise Edge remotely.
Fast busy tone
You have done one of the following
Entered an incorrect COS password. Your call is disconnected
after five seconds.
Taken too long while entering a COS password. Your call is
disconnected after five seconds.
Tried to use a line pool or feature not permitted by your Class
of Service. You hear system dial tone again after five seconds.
Dialed a number in the Enterprise Edge system which does
not exist. Your call is disconnected after five seconds.
Stuttered dial tone
Enter your COS password.
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Using Class of Service (COS) passwords
Class of Service passwords permit controlled access to a system’s resources both
by internal and remote users. When you enter a Class of Service password at a
telephone, the restriction filters associated with your Class of Service password
apply, rather than the normal restriction filters. Similarly, when a remote user enters
a Class of Service password on an incoming auto-answer line, the restriction filters
and remote package associated with their Class of Service password apply, rather
than the normal restriction filters and remote package. COS passwords are
programmed by your installer.
Users should memorize their COS passwords instead of writing them down.
Employees’ COS passwords should be deleted when they leave the company.
Typically, each user has a separate password. Several users can share a password or
one user can have several passwords.
Changing your Class of Service
ƒfl°
You must enter a Class of Service password each time you want to make a call that
is normally restricted on a line or telephone.
To change the restriction filters on a line or telephone:
1. Press ƒfl°.
2. Enter your six-digit COS password.
COS passwords allow you to define individual passwords and determine the
restriction filters, and remote package associated with each.
Tip
If you use your Enterprise Edge system from outside the office, you may have
to enter a Class of Service password to gain access to the system. See Using
your Enterprise Edge system from an external location on page 103.
Enterprise Edge Feature Programming Telephone Guide
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General System features
15
The following features are available for the entire Enterprise Edge system.
Pulse or tone dialing
If your external lines use pulse dialing, you can switch temporarily to tone dialing
to communicate with devices such as answering machines, to access the features
that PBX systems may offer, or to use another Enterprise Edge system remotely.
Press £ while on an active line. Once you hang up, your telephone returns to pulse
dialing.
Disconnect supervision
When Disconnect Supervision is assigned to a line, the Enterprise Edge system
monitors it to detect if an external caller hangs up. This allows the system to release
the line for other uses. Your installer assigns disconnect supervision.
Hunt Groups
Your Enterprise Edge system now allows you to establish Hunt Groups in your
system. Hunt Groups are a group of Enterprise Edge sets that can be called by a
single directory number. The Hunt Groups feature ensures calls are easily routed to
the appropriate people. For more information on Hunt Groups see Hunt Groups on
page 83.
Internal numbers
Each telephone in the Enterprise Edge system has its own internal number. The
length of internal numbers in your system can be from two to seven digits on a nonexpanded system, and three to seven digits on an expanded system. All numbers in
your system are the same length. Your installer sets the length of internal numbers
(called the DN length). The default DN length is three.
To find out your internal number, use the Button Inquiry feature (ƒ•‚)
on an intercom button. On the M7100 telephone, Button Inquiry shows your
internal number followed by the function assigned to your single-memory button.
Line assignment
Any of the lines in your system can be assigned to any of your telephones. Your
installer assigns lines to telephones in Configuration programming. Lines can be
assigned to appear only, appear and ring, or to ring only.
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Usually, only the lines that are appropriate for a particular person appear at that
person’s telephone. When a line is assigned to a telephone it is automatically given
a line button on that telephone, if a button is available. The M7100 telephone has
no line buttons for its lines.
Calls on lines that ring but do not appear at a telephone are presented at an intercom
button.
You may be able to answer a call on a line that does not appear or ring at your
telephone. To pick up such a call, use Call Pickup, Call Park, or Trunk Answer.
A telephone may have buttons assigned for lines 001 to 003, but have only lines 001
and 002 programmed to ring as well. An incoming call on any of the three lines
causes a line button indicator to flash, and the telephone can be used to answer the
call. This is especially useful for people who monitor other telephone lines, but
want only their own lines to ring.
Target line
A target line is used to route a call directly to a particular telephone or group of
telephones. Target lines are used only for incoming calls. A single incoming line
may provide connections to several different target lines. This allows each person
or department in the office to have their own number without having a separate
external line for each number.
Line pools
A line pool allows each telephone access to external lines from a group (or pool) of
external lines. You can access such lines by pressing an intercom button and
entering a line pool access code or by pressing a memory button programmed with
the line pool feature code and a line pool access code.
Overflow call routing
If a call comes in for a target line that is busy, Enterprise Edge routes the call to the
prime telephone for that target line. If there is no prime telephone assigned to the
target line or if a call cannot be directed to a target line, the call goes to the prime
telephone for the external line used.
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Overflow routing for incoming calls is used with the Routing Service programmed
by your installer. A Service must be active for overflow routing to be in effect.
Overflow routing is not available in normal service.
Tips
When you make a call and the programmed route is busy, you hear the
expensive route warning tone and see a display indicating that an expensive
route is being used. To avoid using the normal, expensive route, release your
call.
Because overflow routing directs calls using different line pools, a call may
be affected by different line filters when it is handled by overflow routing.
M7100 telephone
Because the M7100 telephone does not have line buttons, it sometimes works
slightly differently from other Enterprise Edge telephones. Where other telephones
can require that you select a line button to answer a call, on the M7100 telephone
you simply pick up the receiver. Where other telephones require you to select a line
button to take a call off hold, you press ˙ on the M7100 telephone.
On M7100 telephones, you can answer a second call by pressing ˙ . Your
active call is put on hold and you are connected to the waiting call. You can have
no more than two calls at a time.
The M7100 telephone cannot have a © button. When applicable, special
instructions for the M7100 telephone are included with each feature description.
Memory buttons
Memory buttons are the buttons with indicators on the M7310, M7208, and M7324
telephones, and the dual buttons without indicators on the M7310 telephone. There
is a single memory button, without an indicator, on the M7100 telephone. Memory
buttons can be used as answer, autodial, line, and programmed feature buttons.
Line, intercom and answer buttons must have indicators.
One-line display
The M7100 telephone has a one-line display. Other Enterprise Edge telephones
have a second line on the display which shows the functions of the three buttons
directly below it.
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Some display buttons, such as TRANSFER and ALL, are simply shortcuts which are not
available on a one-line display.
Other display buttons, such as OK and SHOW, perform essential functions. For a
one-line display telephone, use the following buttons instead of these display
buttons.
Substitutes for display buttons
Display button
Dial pad button
OK
˙
QUIT
®
ADD
•
SHOW
£
CANCEL
£
VIEW
£
OVERRIDE
£
BKSP
√
All displays listed in this book are shown as they appear on the two-line display.
Prime line
Your telephone can be programmed to select an internal or external line or a line
pool automatically whenever you lift the receiver or press © . This is your
prime line.
Private lines
A private line is exclusive to a particular telephone. Calls that are put on hold or left
unanswered on a private line cannot be picked up at any telephone except the prime
telephone.
Volume bar
The volume bar controls the volume of the receiver, telephone ringer, handsfree
speaker, and headset. Press either end of the volume bar √ to adjust the
volume.
Wall mounting
Enterprise Edge telephones can be mounted on a wall. Contact the installer if you
want to have any telephones in your system wall-mounted.
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Hospitality Services
16
Hospitality Services (HS) is a group of features that increases the value of the
Enterprise Edge system in small to medium sized facilities such as hotels, motels or
hospitals.
In a hotel setting, guests gain improved services through immediate access to basic
functions like:
•
wake-up service or reminders
•
accurate tracking of the room’s service requirements.
Enterprise Edge telephones are classified as one of three types of sets: a common
set, a room set or a Hospitality Services (HS) admin set.
Common set
A common set can be a telephone found in a lobby, office, or common area, it is not
associated with a room. A common set does not have access to all of the HS
features.
Common sets are Enterprise Edge telephones or analog telephones connected to an
analog terminal adapter (ATA), or an analog station module (ASM).
Room set
A Room set is a set assigned to a room. You need to start a Unified Manager session
to assign a Room set to a room. For more information about programming using the
Unified Manager, see the Enterprise Edge Programming Operations Guide. Up to
five sets can be assigned to the same room (they all share same room number).
Room sets can be any Enterprise Edge telephone or an analog telephone connected
to an ATA or an ASM.
Hospitality Services (HS) admin set
A Hospitality Services (HS) admin set is any two-line display Enterprise Edge
telephone. A HS admin set can be programmed (see the Enterprise Edge
Programming Operations Guide) to require a user to enter the Desk admin
password before access to HS admin features is granted.
Alarm time (AL) feature
The Alarm time feature provides an alarm clock capability on Enterprise Edge and
analog telephones connected to an ATA or an ASM. Both room sets and common
sets can be programmed to sound an audible alert at a requested time.
One Alarm time within a 24 hour period is programmable on a room or common set
and must be reset daily. When the alarm sounds, all sets in a given room alert.
Canceling the alarm on any set cancels the alarm on all the sets in the room. A new
Alarm time entered on a room or common set overwrites any alarm set previously.
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If the Enterprise Edge system experiences a power failure, the failure can result in
missed Alarm times. When the Enterprise Edge system is running and the system’s
time resets, the missed Alarm times alert in respective room or common sets. At all
times, the Enterprise Edge system allows up to a maximum of 25 sets that can alert
at the same time.
Programming the Alarm time feature
To program the Alarm time feature on an Enterprise Edge telephone:
1. Press ƒ°‡fi. The display shows Alrm: 07:00am OFF.
If the alarm time is correct press ON/OFF. The display shows Alrm:07:00am
ON. Press DONE to exit.
or
To enter a new alarm time press CHG. The display shows Enter time:.
2. Enter a new 4 digit alarm time.
If the 24 hour clock format is used (hour: 00 to 23 and minutes: 00 to 59), no
confirmation is required. The display shows Alarm ON hh:mm.
If the 12 hour format is used, the display shows hh:mm AM or PM?. Press the AM
or PM display key. The display shows Alarm ON hh:mm.
To program the Alarm time feature on an analog telephone:
1. Press ˚•°‡fi. A tone sounds.
2. Enter a 4 digit alarm time.
If the 24 hour clock format is used (hour: 00 to 23 and minutes: 00 to 59), a
tone sounds.
If the 12 hour format is used, press • to select am or £ to select pm. A tone
sounds.
At the selected times, sets in the room ring to wake-up or remind the occupant of
the next event or meeting.
Changing or canceling an earlier selected Alarm time
To set a new time for an Alarm time, re-enter a new Alarm time. The new time
overwrites any earlier set time. Canceling the Alarm time for any set cancels the
Alarm time for all the sets in the same room.
Canceling the alarm
•
To cancel the Alarm time on an Enterprise Edge telephone, press
ƒ£°‡fi.
The display shows Alarm OFF.
•
To cancel the Alarm time on an analog telephone press
˚£°‡fi.
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Turning off the Alarm
When a set rings at the selected time, the occupant can release the Alarm ring as
follows:
•
On an Enterprise Edge telephone, press any button except the ˙
button.
•
On an analog telephone lift and replace the handset back into position.
Note: If the user presses the ˙ button when the set rings, it temporarily
deactivates the Alarm. After a number of minutes, the set will alert again.
If the user is on a call when the alarm sounds they can press any key except
Release to cancel the alarm and maintain their active call.
Hospitality Services admin alarm feature
Only a Hospitality Services (HS) admin set can use the Hospitality Services admin
alarm feature. The Hospitality Services admin alarm feature is room oriented only,
it does not control the alarms on common sets.
The Hospitality Services admin feature can:
•
query the current or last alarm time set for a room
•
overwrite previous Alarm time programming for a room on the system
- assign an Alarm time for any room on the system
- change an Alarm time for any room on the system
- cancel an Alarm pending for any room on the system
To program the Alarm time for a room with the Hospitality Services admin alarm
feature:
1. Press ƒ°‡‡ on a two-line display Enterprise Edge telephone
(M7310 or M7324).
2. If configured, the display shows Password:. Enter the Desk admin password.
3. The display shows Al of rm#:. Enter the room number.
4. Press VIEW. The display shows Alrm: 07:00am OFF:. If the alarm time is
correct press the ON/OFF display key to activate the alarm.
5. Enter a four digit alarm time.
If the 24 hour format is used (hour: 00 to 23 and minutes: 00 to 59), no
confirmation is required. The display shows Alarm hh:mm ON.
If the 12 hour format is used, the display shows the four digit time plus AM or
PM?. Press the AM or PM display key. The display shows Alarm hh:mm am or pm
ON.
6. Press the Release button to exit programming.
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Room occupancy (RO)
The Room occupancy (RO) feature allows front desk operators to assign dialing
restrictions to room sets, and also works with the Room condition (RC) feature.
Dialing restrictions for room sets are defined in the Unified Manager. See the
Enterprise Edge Programming Operations Guide. The RO feature does not apply
to common sets.
The RO feature uses the following room states: Vacant filter, Basic filter, Mid filter,
and Full filter. A variety of dialing filters can be configured for each room state. The
default setting is Vacant.
•
Vacant — Room is empty.
•
Basic — Room is occupied.
•
Mid — Room is occupied.
•
Full — Room is occupied.
Programming the state of a room set
To access the Room Occupancy feature and assign the state of a room set:
1. Press ƒ°‡· on a two-line display Enterprise Edge telephone
(M7310 or M7324).
2. If configured, the display shows Password:. Enter the Desk admin password.
3. The display shows Oc of rm#:. Enter the room number and press OK.
4. The display shows rrrrr:Vacant. Press the CHANGE display key and select
the required status for the room set: Vacant, Basic, Mid or Full. The default
setting is Vacant.
5. To program other rooms, press the FIND or NEXT display key and return to
step 3. If no more rooms require programming, press the Release button to exit
programming.
Note: Programming a room to Vacant state cancels any outstanding alarms.
Room condition (RC)
The Room condition (RC) feature allows users to exchange information about the
serviced state of a room. Users are front desk attendants, and cleaning or
maintenance personnel of an establishment. The RC feature is not available from a
common set.
The Enterprise Edge system maintains a database of the state of each room. This
database is accessed from either the room set or a Hospitality Services admin set.
Room sets can:
•
set the associated room’s state to Service done (Srvc done)
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•
set the associated room’s state to Needs service (Needs srvc)
•
query the state of the associated room on a set with a display.
Front desk sets can:
•
set any room’s state to Service done (Srvc done)
•
set any room’s state to Needs service (Needs srvc)
•
query the state of any room.
The system changes the state of occupied rooms to Needs service on a daily basis
at a set time as configured in the system.
Maintenance personnel program the condition of the room to Service done when
service in the room is complete.
The front desk attendant can query or program the condition of a room with a
Hospitality Services admin set. The Enterprise Edge system automatically sets the
status of a room to Needs srvc, when a Room occupancy status changes from
occupied to Vacant.
Room condition from a room set
To update the Room condition using a room set:
1. Press ƒ°‡fl on an Enterprise Edge telephone or press
˚•°‡fl on an analog telephone.
2. At the prompt, enter the status of the room.
3. Press ⁄ on the dialpad to indicate Set to srv done. If required, enter the
Room condition password.
or,
Press ¤ on the dialpad to indicate Set to needs srv. If required, enter the
Room condition password.
4. The display shows Set to srv done or Set to needs srv.
Room condition with a Hospitality service admin set
To update or query the Room condition using a HS admin set:
1. Press ƒ°‡° on a two-line display Enterprise Edge telephone
(M7310 or M7324).
2. If configured, the display shows Password:. Enter the Desk admin password.
3. The display shows Cd of rm#:. Enter the room number and press OK.
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4. The display shows rrrrr:Vacant. Press the CHANGE display key and select
the required status for the room set: if the room is occupied, select Srvc done
or Needs srvc; if the room is vacant, select Vacant or Needs srvc. The
default setting is Vacant.
5. To update or query other room sets, press the FIND or NEXT display key and
return to step 3. If there are no more room sets updates or queries, press the
Release button to exit programming.
Hospitality programming
Hospitality passwords
The Hospitality Services feature allows for two types of passwords to access
different areas of Hospitality programming.
Desk admin password
The Desk password is used to access all Hospitality Services admin features. The
default Desk password is: ÓØÍ∏ (4677). You need to start a Unified
Manager session to program to change the default Desk password. For more
information about programming using the Unified Manager, see the Enterprise
Edge Programming Operations Guide.
Room condition password
The Room condition password controls the ability to change the room condition
with ƒ°‡fl. The default room condition password is: None.
Different from the Desk password, the room condition password can remain as
None.
You need to start a Unified Manager session to change the default Room condition
password. For more information about programming using the Unified Manager,
see the Enterprise Edge Programming Operations Guide.
Enterprise Edge Feature Programming Telephone Guide
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Companion Features
17
Two portable telephones are supported in Enterprise Edge: the Companion C3050
Etiquette and the Companion C3050 CT2Plus.
Using your portable telephone
Your portable telephone communicates with the Enterprise Edge system using
radio waves. The radio transceivers for the system are located in the Base Stations
installed around your office. Each Base Station contains two radio transceivers and
can handle two portable telephone calls at once.
Your portable telephone is truly portable. Not only can you start a telephone
conversation anywhere in the office, you can continue that conversation while you
walk through the building. As you move from one part of your office to another,
your call is handed off from one Base Station to another.
If you notice a decrease in voice quality while moving with a portable telephone,
you are moving out of range of your system’s Base Stations. There are three
possible reasons for this:
•
The Base Stations that cover the area you are moving into may already be busy
and therefore cannot pick up your call.
•
Large pieces of furniture or movable partitions may have been moved into a
position that blocks the signal between you and the Base Station.
•
You may have moved out of the area covered by your Enterprise Edge system.
(Retrace your steps until you are back in range.)
In rare instances, during an Enterprise Edge Message session, softkey display
prompts on your portable may disappear. This is a normal condition and is
minimized by staying within the Enterprise Edge coverage area.
While moving within an Enterprise Edge coverage area, a slight “clipping” may be
heard during a call. This indicates that your call has been “handed off” from one
radio cell to the next.
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Problems with lost connections are rare, but if you notice an increase of such
incidents after making large changes in the layout of your office, your Base Stations
may need to be moved or reprogrammed to accommodate the new arrangement. In
this case, contact your installer to change the Base Station configuration. (In the
U.S. you need to obtain UTAM Inc. approval before making changes to the Base
Station configuration.) Refer to Enterprise Edge Programming Operations Guide
for more information.
Tip
If you try to send a message from a desk telephone to a portable telephone, the
display of the desk telephone shows Can’t send msg.
Using Enterprise Edge features
It is possible to use many of the same Enterprise Edge features available to an
Enterprise Edge telephone on your portable telephone. The table below lists which
features are available for use on your portable telephone. For additional information
on features and the special key sequences required to use them, refer to the feature
card that is supplied with your portable telephone.
Features supported by Enterprise Edge portable telephones
Feature
Description
Call Forward
Send calls to another telephone in your Enterprise Edge system. The
display does not indicate that calls are being forwarded.
Hunt Group calls override all Call Forward features. A Hunt Group DN
can be a Call Forward destination.
Call Information
Display the name or extension of an internal caller. In addition, if your
system is equipped to receive CLASS information (Caller ID), the
external caller is displayed.
Call Park
On your portable, park a call.
Call Park Retrieval
On your portable, retrieve a parked call.
Cancel Call
Forward
Cancel the Call Forward feature, where calls are automatically sent to
another telephone in your Enterprise Edge system.
Conference
See your Portable Telephone Feature Card.
Directed Call
Pickup
Answer any telephone that is ringing in your Enterprise Edge system.
Group Pickup
Answer a call ringing on another set in the same pickup group.
Host system
signaling
Link and pause are available. See “Using System features” on page 95
for more information.
Line Pool
On your portable, use line pools the same way a desk telephone does.
Mute
Prevent the person you are on the portable telephone with from
hearing you. Also, you can mute a portable’s ringing for an incoming
call.
Page
On your portable, page an individual telephone, several telephones,
external speakers, or the entire system.
A Hunt Group DN cannot be in a page zone.
Pause
Program in an external autodial sequence to insert a 1.5 second delay.
Prime line
On your portable, may be either an Intercom Line, an Assigned Line or
a Line Pool.
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Feature
Description
Priority call
See “Supporting additional features for portables” on page 120.
Hunt Groups reject priority calls.
Privacy
In programming, change the privacy setting for an external line
assigned to the portable. This does not give the ability to change the
privacy setting on a call by call basis.
Release
See your Portable Telephone Feature Card.
Speed Dial
System speed dial codes only. No personal speed dial codes. The
portable has a directory that you can use to store up to 50 entries for
telephone numbers.
Switching between
two calls
When on a portable call, switch to another incoming call. You can then
switch back to the first call. See your Portable Telephone Feature
Card.
Transfer
See your Portable Telephone Feature Card.
Transfer using
directory
Transfer a call using your portable’s directory. See your Portable
Telephone Feature Card.
Trunk Answer
Grab a ringing call for lines placed in a Service Mode.
Voice call
See “Supporting additional features for portables” on page 120.
Hunt Groups reject voice calls.
Wireless Portable
Language
Selection
Change the language of the prompts as they appear on the portable’s
display.
Wireless Call
Forward No
Answer
Stop the portable from ringing when the call has been forwarded to its
new destination. The portable user can still answer the call but it does
not ring.
Using new features
Directed Call Pickup
You must turn on the Directed Call pickup feature for the system before a user can
use the feature. The Enterprise Edge Programming Operations Guide contains
additional programming information for this feature.
Group Pickup
Group Pickup allows the portable user to answer a call ringing on another set in the
same pickup group. The Enterprise Edge Programming Operations Guide contains
additional programming information for this feature.
Wireless Portable Language Selection
This feature allows you to change the language as they appear on the portable’s
display, including both the display prompts and voice prompts from voice mail.
Enterprise Edge supports English, French and Spanish.
English
Press ••fi‚⁄.
French
Press ••fi‚¤.
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Enterprise Edge Feature Programming Telephone Guide
120 Companion Features
Spanish
Press ••fi‚‹.
Wireless Call Forward No Answer enhancement
This improvement stops the portable from ringing when the call has been forwarded
to its new destination. The portable user can still answer the call, but it does not ring.
The Enterprise Edge Programming Operations Guide contains additional
programming information for this feature.
Supporting additional features for portables
Two additional Enterprise Edge features can be used with a portable if lines and
hardware (an Enterprise Edge ATA2) are specifically configured to support them:
•
Voice Call (•flfl)
•
Priority Call (•fl·)
Your installer can set up and program your system to support these features.
Refer to the Portable Telephone Feature Card that is supplied with the portable for
the special key sequence required to use this set of features.
Enterprise Edge Feature Programming Telephone Guide
P0908510 Issue 02
Troubleshooting
18
Using the alarm telephone
An alarm telephone displays Enterprise Edge’s system alarm codes, should they
occur. It is an Enterprise Edge telephone with a two-line display (M7310 or M7324
telephones) that the installer has assigned as an alarm telephone.
Note: Alarms are also stored in the WinNT Network Event log. For more
information, see the Enterprise Edge Programming Operations Guide.
Reporting and recording alarm codes
If an alarm message appears on the alarm telephone’s display:
1. Record the alarm number.
2. Call your customer service representative and report the alarm code.
Displays
Alarm:
TIME
61-4-2
Report this alarm and the time it occurred to
your installer or customer service
representative.
Testing the telephone
If you suspect something is wrong with a button, the speaker, the displays, or some
other part of the Enterprise Edge telephone hardware, you can do a quick test to see
which part of the telephone is broken.
Tips
Ensure that the function of a button matches its label by pressing
ƒ•‚and then the button to see its function.
You can end the telephone testing session anytime by pressing ® or
ƒ unless you are testing those buttons. The test feature times-out
after 30 minutes of no activity.
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122 Troubleshooting
Testing the telephone display
Use a display test if you suspect that one of the indicators on the telephone is not
working.
1. Press ƒ°‚fi. The display reads Display test.
2. Press TEST or ˙ to go ahead with a display test.
3. Adjust the contrast for the telephone display so you are able to see the test
results clearly. Enter a number to change the contrast or press DOWN and UP.
4. Press OK or ˙ to go ahead with the test.
During the test, the display should be filled with solid, dark blocks and all the
indicators next to the buttons on the telephone should be turned on. Any Busy Lamp
Field (BLF) or CAP modules that are attached to the telephone should be
completely lit. You lose any information that was showing on the BLF before the
test started.
Pressing any button ends the test.
Testing the telephone buttons
1. Press ƒ°‚fi, then £ or NEXT.
2. Press TEST or ˙ to go ahead with a button test.
3. Press button to see its function. If the button you pressed uses an indicator, it
should turn on when you test the button.
4. Pressing the ® button puts Rls button on the display briefly and returns you
to the Button test display.
Testing the speaker in the telephone handset
The handset test is not available if you have a headset plugged into the telephone.
1. Press ƒ°‚fi, then £ or NEXT twice. The display reads Handset test.
2. Press TEST or ˙ to go ahead with a handset test.
3. Pick up the handset and listen. You should hear dial tone through the handset
at a maximum volume. The volume is reset to maximum only while the test is
going on.
Pressing any button or hanging up ends the test.
Enterprise Edge Feature Programming Telephone Guide
P0908510 Issue 02
Troubleshooting 123
Testing the telephone headset
The headset test is not available to telephones that do not have a headset jack or a
headset plugged in.
1. Press ƒ°‚fi, then £ or NEXT until the display reads Headset test.
2. Press TEST or ˙ to go ahead with a headset test.
You should hear dial tone through the headset. The volume is reset to a default level
during the test.
Pressing any button ends the test.
Testing the telephone speaker
1. Press ƒ°‚fi, then £ or NEXT until the display reads Speaker test.
2. Press TEST or ˙ to go ahead with a speaker test.
You should hear page tone through the telephone speaker at the maximum volume.
The volume returns to its previous setting when you end the test.
Pressing any button ends the test.
Testing the power supply to a telephone
1. Press ƒ°‚fi, then £ or NEXT until the display reads Power test.
2. Press TEST or ˙ to go ahead with a power supply test.
You should see all the indicators on the telephone go on and hear ringing at
maximum volume. When the test has ended, the display should briefly show
Power OK.
The test lasts for five seconds or until you press a button.
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124 Troubleshooting
Enterprise Edge Feature Programming Telephone Guide
P0908510 Issue 02
Common feature displays
19
You may see the following displays when you use a feature.
Access denied
Someone is already using programming, or the feature you are trying
to use is not compatible with the configuration of the telephone or
line.
Denied in admin
You have tried to use a feature, but you have not been given access
to it in administration programming.
Feature timeout
You have taken more than 15 seconds to press a button in response
to a display.
Inactive feature
You have entered a feature code that is used by an application
program that your system does not have.
Invalid code
You have entered an invalid feature code.
Not available
You have tried to use a feature that is not available in the present
setup of your Enterprise Edge system.
Set locked
You cannot use the feature you have chosen because your
telephone is locked. See “Using Set lock” on page 100.
1234567890123...
VIEW‚
OK
Press £ or press VIEW‚ or ·VIEW to view a number that is too long
to fit on the display. Press ˙ or OK when you are finished.
§
This indicates a long distance call. (May be available with Call
Display services.)
239>221
You are receiving an internal call from telephone 239 forwarded by
telephone 221 or you have an Answer button for telephone 221 and
an internal call from 239 is ringing on 221.
221
TRANSFER
You are connected to an internal call. Press TRANSFER to transfer
the call.
221 calling
You are receiving a call from telephone 221.
Call 221?
YES
NO
You have received a Ring Again offer for a call to an internal
telephone. Press the flashing internal line button or YES to call the
number again. On the M7100 telephone, just lift the receiver.
Otherwise, press NO or wait 30 seconds for the Ring Again offer to
expire. For an explanation of Ring Again, see “Using Ring Again” on
page 36.
Camped: 221
CALLBACK
The person has not answered the camped call. The call has come
back to you. Press the line button or CALLBACK to reconnect to the
call.
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Enterprise Edge Feature Programming Telephone Guide
126 Common feature displays
Line061
TRANSFER
You are connected to an external call. Press TRANSFER to transfer
the call.
Line061>221
You are receiving an external call forwarded from telephone 221 or
you have an answer button for telephone 221 and an external call is
ringing on that telephone.
Line061
transfer
The call on line 061 is being transferred to you by someone else in
your Enterprise Edge system.
Line061
waiting
A camped call is waiting. Press the line button or use Call Queuing
to answer the call. Press ˙ if you have a M7100 telephone.
No calls waiting
You tried to use Call Queuing but no call was ringing at your
telephone.
No line selected
There is no call ringing at your telephone. If you have a flashing line
button but your telephone is not ringing, press the line button to
answer the call on that line.
Not in service
The telephone to which you directed a call is not in service or is
otherwise unavailable. The call is returned to your telephone.
Parked call
CALLBACK
No one answered the call you parked. The call has come back to
you.
Pick up receiver
You have used the Call Queuing feature without picking up the
receiver. Auto Handsfree has not been assigned to your telephone.
You must use the receiver or © to answer a call.
Priority> 221
BLOCK
You are receiving a priority call. If you are on another call, inform the
person you are speaking to that you are about to put the call on hold.
Press the flashing line indicator of the priority call or wait until the call
connects automatically (in eight seconds). The priority call goes
through when you hear the next beep. Your active call is placed on
Exclusive Hold. It is reconnected automatically when the priority call
ends (unless you transfer the priority call, in which case you must
press the line button of your original call to reconnect). Use DND
(ƒ°fi ) or press BLOCK to reject a priority call.
Release a call
You have no free line buttons on which to receive a call. Release one
of your current calls and try again to answer the incoming call.
Use line pool?
YES
NO
You have received a Ring Again offer for a line pool. Press the
flashing internal line button or YES to use the line pool. On the M7100
telephone, just lift the receiver. Otherwise, press NO or wait 30
seconds for the Ring Again offer to expire.
Hold or release
You cannot program a feature button while you are on a call.
Release calls
You have tried to use a feature while you were on a call or had calls
on hold. Release the call or calls, before using the feature.
Line in use
The line is in use. Make the call using normal methods or wait until
the line is free.
No button free
You have tried to make, receive or pick up a call when no line button
was available. Some features require you to have a button free.
Releasing calls can free up line buttons.
Enterprise Edge Feature Programming Telephone Guide
P0908510 Issue 02
Common feature displays 127
Make calls first
The feature you tried to use requires you to be on an active call at
your telephone. This display appears when information about a call
has been cleared by a system reset.
No free lines
All the lines or line pools available to the telephone are in use. This
display appears when you have tried to dial an external number or
use a feature that conflicts with the lines, line pools or prime line
used by the telephone. This must be corrected by your installer.
No line selected
The telephone has been set up to dial an external number on a prime
line but the telephone does not have a prime line. This must be
corrected by your installer.
In use:221
You have tried to program redirection while someone else is
programming redirection. Only one person can program line
redirection at a time.
Incoming only
The line you are trying to use for redirecting calls is for incoming calls
only. Choose an outgoing line.
9__
QUIT
BKSP
Continue entering digits. Press√ or BKSP to delete
OK incorrect digits. Press ˙ or OK when you are finished.
Invalid number
You have entered an invalid line pool code or an invalid destination
code.
Line denied
You have selected a line that is private to another telephone.
Restricted call
The destination you have chosen for line redirection is restricted.
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Enterprise Edge Feature Programming Telephone Guide
128 Common feature displays
Enterprise Edge Feature Programming Telephone Guide
P0908510 Issue 02
Appendix A: Feature Codes
20
The following appendix provides a quick reference for Enterprise Edge features that
are available by pressing the ƒ button. Two tables are provided, one sorted
alphabetically by feature name and the other sorted numerically by feature code.
Features sorted by feature name
Feature name
Activation code
Alarm time
ƒ •°‡fi
Alarm time - Cancel
ƒ £°‡fi
Alarm time (HS admin set)
ƒ •°‡‡
Autodial - External
ƒ •⁄
Autodial - Internal
ƒ •¤
Background Music
ƒ °fl
Background Music - Cancel
ƒ £°fl
Button inquiry
ƒ •‚
Call Duration Timer
ƒ ‡‡
Call Forward
ƒ›
Call Forward - Cancel
ƒ £›
Call Information
ƒ °⁄⁄
Call Log - Delete items
ƒ °⁄fi
Call Log - Manual
ƒ °⁄‹
Call Log - View information
ƒ °⁄¤
Call Log options
ƒ •°›
Call Log password
ƒ •°fi
Call Park
ƒ ‡›
Call Queuing
ƒ °‚⁄
Camp-on
ƒ °¤
Class of Service
ƒ fl°
Conference Call
ƒ‹
Conference Call - Splitting
ƒ £‹
Contrast adjustment
ƒ •‡
Current Time & Date
ƒ °‚fl
Current Time & Date - Cancel
ƒ £°‚fl
Dialing Mode
ƒ •°¤
Directed Pickup
ƒ ‡fl
Do not Disturb
ƒ °fi
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Enterprise Edge Feature Programming Telephone Guide
130 Appendix A: Feature Codes
Feature name
Activation code
Do not Disturb - Cancel
ƒ £°fi
Exclusive Hold
ƒ ‡·
Group Listening
ƒ °‚¤
Group Listening - Cancel
ƒ £°‚¤
Group Pickup
ƒ ‡fi
Language - English1
ƒ •fi‚⁄
1
ƒ •fi‚¤
Language - French
Language - Spanish1
ƒ •fi‚‹
Last Number Redial
ƒ fi
Line buttons - Move
ƒ •°⁄
Line Pool
ƒ fl›
Line Redirection
ƒ °›
Line Redirection - Cancel
ƒ £°›
Link
ƒ ‡⁄
Long tones
ƒ °‚°
Memory buttons - Program
ƒ •‹
Messages - Send
ƒ⁄
Messages - Cancel Send
ƒ £⁄
Messages - View
ƒ flfi
Name and number blocking
ƒ °⁄·
Page
ƒ fl‚
Page - Combined (internal & external)
ƒ fl‹
Page - External (external speakers)
ƒ fl¤
Page - Internal (telephone speakers)
ƒ fl⁄
Pause
ƒ ‡°
Priority Call
ƒ fl·
Privacy (on/off)
ƒ °‹
Programmed Release
ƒ •°·
Ring Again
ƒ¤
Ring Again - Cancel
ƒ £¤
Ring Type
ƒ •fl
Ring Volume
ƒ •°‚
Room condition (Room set)
ƒ °‡fl
Room condition (HS admin set)
ƒ °‡°
Room occupancy
ƒ °‡·
Run/Stop
ƒ •·
Enterprise Edge Feature Programming Telephone Guide
P0908510 Issue 02
Appendix A: Feature Codes 131
Feature name
Activation code
Saved Number Redial
ƒ fl‡
Speed Dial - Add, change
ƒ •›
Speed Dial - Make
ƒ‚
Test telephone display
ƒ °‚fi
Time
ƒ °‚‹
Transfer
ƒ ‡‚
Transfer - Cancel
ƒ £‡‚
Trunk Answer
ƒ °‚‚
Turning Restriction service off
ƒ £°‡¤
Turning Restriction service on
ƒ °‡¤
Turning Ringing service off
ƒ £°‡⁄
Turning Ringing service on
ƒ °‡⁄
Turning Routing service off
ƒ £°‡‹
Turning Routing service on
ƒ °‡‹
View active services
ƒ °‡‚
Voice Call
ƒ flfl
Voice Call Deny
ƒ °°
Voice Call Deny - Cancel
ƒ £°°
Wait for dial tone
ƒ °‚›
Notes
For the Companion C3050 Etiquette and C3050 CT2Plus portable
telephones, enter •• followed by the numeric code to activate this feature.
1
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Enterprise Edge Feature Programming Telephone Guide
132 Appendix A: Feature Codes
Features sorted by activation code
Activation code
Description
ƒ‚
Speed Dial - Make
ƒ •‚
Button inquiry
ƒ⁄
Messages - Send
ƒ £⁄
Messages - Cancel Send
ƒ •⁄
Autodial - External
ƒ¤
Ring Again
ƒ £¤
Ring Again - Cancel
ƒ •¤
Autodial - Internal
ƒ‹
Conference Call
ƒ £‹
Conference Call - Splitting
ƒ •‹
Memory buttons - Program
ƒ›
Call Forward
ƒ £›
Call Forward - Cancel
ƒ •›
Speed Dial - Add, change
ƒ fi
Last Number Redial
ƒ •fl
Ring Type
ƒ •‡
Contrast adjustment
ƒ •·
Run/Stop
ƒ fl‚
Page
ƒ fl⁄
Page - Internal (telephone speakers)
ƒ fl¤
Page - External (external speakers)
ƒ fl‹
Page - Combined (internal & external)
ƒ fl›
Line Pool
ƒ flfi
Messages - View
ƒ flfl
Voice Call
ƒ fl‡
Saved Number Redial
ƒ fl°
Class of Service
ƒ fl·
Priority Call
ƒ ‡‚
Transfer
ƒ £‡‚
Transfer - Cancel
ƒ ‡⁄
Link
ƒ ‡›
Call Park
ƒ ‡fi
Group Pickup
ƒ ‡fl
Directed Pickup
ƒ ‡‡
Call Duration Timer
Enterprise Edge Feature Programming Telephone Guide
P0908510 Issue 02
Appendix A: Feature Codes 133
Activation code
Description
ƒ ‡°
Pause
ƒ ‡·
Exclusive Hold
ƒ •°‚
Ring Volume
ƒ •°⁄
Line buttons - Move
ƒ °¤
Camp-on
ƒ •°¤
Dialing Mode
ƒ °‹
Privacy (on/off)
ƒ °›
Line Redirection
ƒ £°›
Line Redirection - Cancel
ƒ •°›
Call Log options
ƒ °fi
Do not Disturb
ƒ £°fi
Do not Disturb - Cancel
ƒ •°fi
Call Log password
ƒ °fl
Background Music
ƒ £°fl
Background Music - Cancel
ƒ °°
Voice Call Deny
ƒ £°°
Cancel Voice Call Deny
ƒ •°·
Programmed Release
ƒ •fi‚⁄
Language - English1
ƒ •fi‚¤
Language - French1
ƒ •fi‚‹
Language - Spanish1
ƒ °‚‚
Trunk Answer
ƒ °‚⁄
Call Queuing
ƒ °‚¤
Group Listening
ƒ £°‚¤
Group Listening - Cancel
ƒ °‚‹
Time
ƒ °‚›
Wait for dial tone
ƒ °‚fi
Test telephone display
ƒ °‚fl
Current Time & Date
ƒ £°‚fl
Current Time & Date - Cancel
ƒ °‚°
Long tones
ƒ °⁄⁄
Call Information
ƒ °⁄¤
Call Log - View information
ƒ °⁄‹
Call Log - Manual
ƒ °⁄fi
Call Log - Delete items
ƒ °⁄·
Name and number blocking
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Enterprise Edge Feature Programming Telephone Guide
134 Appendix A: Feature Codes
Activation code
Description
ƒ °‡‚
Viewing active services
ƒ °‡⁄
Turning Ringing service on
ƒ £°‡⁄
Turning Ringing service off
ƒ °‡¤
Turning Restriction service on
ƒ £°‡¤
Turning Restriction service off
ƒ °‡‹
Turning Routing service on
ƒ £°‡‹
Turning Routing service off
ƒ •°‡fi
Alarm time
ƒ £°‡fi
Alarm time - Cancel
ƒ °‡fl
Room condition (Room set)
ƒ •°‡‡
Alarm time (HS admin set)
ƒ °‡°
Room condition (HS admin set)
ƒ °‡·
Room occupancy
Notes
For the Companion C3050 Etiquette and C3050 CT2Plus portable
telephones, enter •• followed by the numeric code to activate this feature.
1
Enterprise Edge Feature Programming Telephone Guide
P0908510 Issue 02
Index
21
Symbols
Conference Calls 23
Group Listening 26
Handsfree 26
hearing aid compatibility 18
prime telephone 16
Privacy 29
Trunk Answer 21
using line buttons 15
using the Release button 18
Voice Call 65
apply button cap labels 76
ASM
Long tones 102
Auto Call information (see Caller ID set)
Autodial
for M7100 37
line selection 37
programming 37
storing number on a memory button 37
using intercom line for 38
using Last Number Redial 39
Autodial full 38
automatic
Call information 19
Call Log 67
dial 34
Handsfree 28
Hold 43
release of a line (see Disconnect Supervision)
Automatic Call Back, ISDN feature 92
Automatic Call Forward
changing settings 52
Automatic Recall
ISDN terminal feature 93
Automatic Telephone Relocation 87, 107
auxiliary ringer 101
§ Long Distance symbol 125
¤ Link symbol 101
› Pause symbol 102
fi Programmed Release symbol 102
fl Run/Stop symbol 103
‡ Wait for Dial Tone symbol 103
2-way DID
PRI 90
911 11, 87, 90
A
access
Class of Service 106
Enterprise Edge from outside the system 103
external lines 108
remote 105
using a COS 104
using a DISA 104
Access denied 125
ADD 110
Admin alarm time 113
Alarm 61-4-2 121
alarm codes, reporting and recording 121
alarm telephone 121
Alarm time 111
Allow calls 88
allow redirect
programming 55
Already joined 21, 31
Already parked 49
alternate services 95
analog telephone
replying to a message 63, 64
analog telephones
sending messages 61
Analog terminal adaptor
using dialing modes 34
announcement
paging 59
Voice Call 65
Answer button 22
answering calls
Answer button 22
Call Display services 18
Call Duration Timer 29
Call Pickup 20
CAP 17
P0908510 Issue 02
B
Background Music 88
turning off 88
BKSP 110
blocking calls (see Do Not Disturb)
busy 31, 36
busy tone, fast 105
button cap labels 76
applying 76
button caps 76
button defaults
Enterprise Edge Feature Programming Telephone Guide
136 Index
M7100 telephone 79
M7208 telephone 78
M7310 telephone 78
M7324 telephone 79
Button erased 38
Button Inquiry 73
buttons
Answer button 22
Button Inquiry 73
display 12, 13
dual memory 13
erasing programmed features 75
Feature 13
Handsfree/mute 28
Hold 13
Last Number Redial 39
memory 13, 37, 109
moving line 79
programming features on 74
Release 13 , 18
Saved Number Redial 42
shift 13
testing 121, 122
using a line button 32
bypassing
a Hotline telephone 99
C
call
overflow 108
ways to make a 31
Call 221? 125
Call blocked 35
Call by Call
PRI 91
Call Display information 18
Call Duration Timer 29
Call Forward
and Line Redirection, differences 57
automatic, changing settings 52
Call Forward on Busy 52
canceling 51
Forward no answer 52
ISDN terminal feature 92
overriding 52
programming 52
to voice mail 53
using 51
Call information
automatic 19
changing what is shown first 20
displaying information 18
getting information for a call on hold 19
getting information for a current call 19
Call Log 67
Autobumping 68
automatic 67
calling from within 69
deleting log items 68
logging a call manually 68
options 68
password 70
canceling 70
changing 70
set 67
using 67
Call Park 48
Call Pickup
Directed Pickup 20
Group Pickup 20
Call Queuing 44
Call Transfer 45–47
Call(s) bumped 71
Callback 50
Caller ID set 19
Calling 36
calls, switching between 119
Camp denied 47
Camp max 47
Camp to 47
Camped 48 , 125
camping calls (see Camp-on)
Camp-on 47
Can't ring again 31, 36
CANCEL 110
Cancel denied 64
canceling
a transfer 46
Call Forward 51
Do Not Disturb 87
Group Listening 26
Line Redirection 55
CAP (central answering position)
answering calls 17
customizing 17
M7324 telephone 17
monitoring calls 17
telephone 17, 98
using 17
central answering position (see CAP)
changing settings
automatic Call Forward 52
Class of Service
changing 106
using a password 104, 106
Cleared>LINENAM 64
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P0908510 Issue 02
Index 137
communicating in the office
paging 59–61
sending messages using display 61
Voice Call 65
Conf. on hold 25
Conference busy 25
Conference Call
by releasing privacy 29
disconnecting from 25
removing yourself from 25
splitting 24
using the Conference feature 23
contrast adjustment 73
control telephone 96, 100
customizing CAP 17
customizing your telephone
adjusting ring volume 80
Button Inquiry 73
changing ring type 80
contrast adjustment 73
D
date and time
displayed instead of messages 81
displaying 30
length of a call 29
defaults
button assignments 77
deleting
Call Log items 68
messages from list 63
programmed features 75
Denied in admin 125
desktop conferencing using ISDN 93
dial pad
description 13
dial tone
Enterprise Edge system 105
stuttered 105
Dial voice call 66
dialing
automatic dial 34
modes 34
pre-dial 34
saved number 42
signal
Link 101
Long Tones 102
Pause 102
Programmed Release 102
run/stop 103
switching from pulse to tone 103
Wait for Dial Tone 103
P0908510 Issue 02
standard dial 34
switching from pulse to tone 103
Dialing Plan
PRI 91
DID (Direct Inward Dial)
template 78
direct inward system access (DISA) 104
direct-dial telephone
programming 99
Directed Call Pickup 119
Directed Pickup 20
DISA (see direct inward system access)
disconnect
from conference 25
releasing a call, accidentally 30
Supervision 107
display
button equivalents for one-line display 110
buttons 12, 13
Call information 19
changing the language 74
making darker or lighter 73
one-line 109
testing 122
time and date 30
distinctive rings 80
DN (see internal numbers)
DND 47
DND from 16
DND transfer 16
Do Not Disturb 87
canceling 87
on Busy 53
using 88
Do not disturb 31 , 36 , 46
DRT 16
dual memory button 13
E
Emergency 911 11
PRI 90
ending a call 18
Enter code 75
Enter digits 38, 41
Enter zone 60
Enterprise Edge ATA
Long tones 102
Enterprise Edge features 118 –120
Enterprise Edge system dial tone 105
Enterprise Edge telephones
installing 85
mounting on a wall 86
erasing
Enterprise Edge Feature Programming Telephone Guide
138 Index
Call Log items 69
messages from list 63
programmed features 75
Evening Sched 98
Exchanged 80
Exclusive Hold 35, 44
Expensive route 31
external
access to Enterprise Edge 103
autodial,programming 37
Call Forward (see Line Redirection)
page 59
paging equipment 61
extra-dial telephone 98
F
ƒ
Autobumping
canceling£°⁄fi 68
using°⁄fi 68
autodial button
external•⁄ 37, 39
internal•¤ 37
Background Music
canceling£°fl 88
turning on°fl 88
Button Inquiry•‚ 42, 73, 107, 121
Call Duration Timer‡‡ 29
Call Forward
canceling£› 51
using› 51
Call Informationƒ°⁄⁄ 18, 19
Call Log
entering °⁄¤ 70
external calls°⁄‹ 68
options•°› 68
password •°fi 70
password•°fi 70
viewing°⁄¤ 68
Call Park‡› 48
Call Pickup‡fl 21
Call Queuing°‚⁄ 44
Call Transfer
canceling£‡‚ 46
using‡‚ 25, 45
Camp-on°¤ 47
Class of Servicefl° 106
Conference Call
M7100 telephone£‹ 24, 25
using‹ 23, 24, 25
Contrast Adjustment•‡ 73
Dialing Modes•°¤ 34
Directed Pickup‡fl 20
Do Not Disturb
Enterprise Edge Feature Programming Telephone Guide
canceling£°fi 87
turning on°fi 34, 87
Exclusive Hold‡· 44
Feature Button
programming•‹ 74
Group Listening
canceling£°‚¤ 26
using°‚¤ 26
Hide message display•°‚fl 81
Host System Dialing Signals
Link‡⁄ 101
Long Tones°‚° 102
Pause‡° 102
Programmed Release•°· 102
Run/Stop•· 103
Wait for Dial Tone°‚› 103
Language
English•fi‚⁄ 74
French•fi‚¤ 74
Spanish•fi‚‹ 74
Last Number Redialfi 39
Line Pool Accessfl› 33
Line Redirection
canceling£°› 55
using°› 54
Message
canceling£⁄ 62
sending⁄ 61, 62 , 63
viewing ones you sent⁄ 64
viewingflfi 62
Page
combined zonefl‹ 59
external zonefl¤ 59
internal zonefl⁄ 59
usingfl‚ 48, 49, 59
Password
Call Log•°fi 70
Priority Callfl· 35
Privacy°‹ 29
Restriction Service
turning off£°‡¤ 96
turning on°‡¤ 96
Ring Again
canceling£¤ 36
using¤ 36
Ring Type•fl 80
Ring Volume•°‚ 80
Ringing Service
turning off£°‡⁄ 96
turning on°‡⁄ 96
Routing Service
turning off£°‡‹ 96
turning on°‡‹ 96
Saved Number Redialfl‡ 41, 42
Services, viewing°‡‚ 97
P0908510 Issue 02
Index 139
Speed Dial
adding user•› 40
making calls‚ 40
Static Time and Date°‚fl 64
Testing
display°‚fi 122
power supply°‚fi 123
telephone buttons°‚fi 122
telephone handset°‚fi 122
telephone headset°‚fi 123
telephone speaker°‚fi 123
Time‡‡ 30
Trunk Answer°‚‚ 22
Voice Call Deny
canceling £°° 66
using°° 66
Voice Callflfl 65
fast busy tone 105
feature
Voice Call 120
wireless Call Forward No Answer 119
wireless Portable Language Selection 119
Feature button 13
Feature code 75
Feature moved 75
Feature timeout 125
features
adjusting ring volume 80
Autobumping 68
autodial 37
auxiliary ringer 101
Background Music 88
Button Inquiry 73
Call Display 18
Call Duration Timer 29
Call Forward 51
Call Information 18
Call Log 67
Call Park 48
Call Pickup 20
Call Queuing 44
Call Transfer 45
Callback 50
Camp-on 47
changing ring type 80
Class of Service password 106
Conference Calls 23
contrast adjustment 73
dialing modes 34
dialing signal
Link 101
Long Tones 102
Pause 102
Programmed Release 102
P0908510 Issue 02
run/stop 103
Wait for Dial Tone 103
Do Not Disturb 87
Do Not Disturb on Busy 53
Exclusive Hold 44
Group Listening 26
Handsfree 26
hiding the message or calls display 81
Hold 43
language choice 74
Last Number Redial 39
line pools 32
Line Redirection 54–57
Messages 61
moving line buttons 79
one button access 18
paging 59 –61
priority call 35
Privacy 29
Restriction service 95
Ring Again 36
ring type 80
Ringing service 95
Routing service 95
Saved Number Redial 41
sending messages using analog telephones 61
sending messages using display 61
Set Lock 100
Speed Dial 39
Test a Telephone 121–123
Trunk Answer 21
Voice Call 65
Voice Call Deny 66
file transfer using ISDN 93
Forward denied 54
Forward> 54
forwarding calls
Call Forward 51
Call Forward delay 52
Call Forward No Answer 52
Call Forward on Busy 52
Do Not Disturb on Busy 53
Line Redirection 54–57
G
Group 4 fax using ISDN applications 93
Group Listening 26
canceling 26
Group Pickup 20, 119
H
handling many calls at once
Call Queuing 44
Hold 43
Enterprise Edge Feature Programming Telephone Guide
140 Index
handset, speaker testing 123
handset, testing 122
Handsfree
making calls 27
muting 27, 28
Handsfree Answerback
programming 28
Voice Call 65
headset
Handsfree requirement 28
testing 123
hearing aid compatibility 18
Hidden number 39, 42
Hidden number 32
Hold
automatic 43
button 13
Conference Call 24
exclusive 44
getting information for a call on 19
listening while on hold 43
retrieving call 43
Hold or release 71, 126
Hospitality passwords 116
Hospitality services 111
host system signaling
Link 101
Pause 102
Programmed Release 102
run/stop 103
Wait for Dial Tone 103
Hotline
bypassing 99
setting up the telephone 99
Hunt Groups 83, 107, 118, 119
Broadcast mode 84
Distribution modes 84
Rotary mode 84
Sequential mode 84
I
In use 64, 127
In use SETNAME 71
Inactive feature 125
incoming call indicator 15
Incoming only 127
indicator
incoming call 15
Integrated Services Digital Network (see ISDN)
Intercom 56
intercom
using as the line for Autodial 38
Intercom # 38
internal numbers
length of 107
internal page 59
Internet access using ISDN applications 94
Invalid code 41
Invalid code 103, 125
Invalid location 80
Invalid number 38
Invalid number 46, 49, 127
Invalid zone 60
ISDN (Integrated Services Digital Network)
applications 93–94
description 89
desktop conferencing using 93
equipment 93–94
file transfer using 93
Group 4 fax using 93
Internet access using 94
LAN access using 93
LAN to LAN bridging using 94
leased line backup using 93
telecommuting using 93
videoconferencing and video telephony using
93
ISDN PRI 89
2-way DID 90
Call by Call 91
Dialing Plan 91
Emergency 911 90
Name and Number blocking 90
Network Name Display 89
L
LAN
access using ISDN applications 93
router 94
to LAN bridging ISDN applications 94
language, changing on the display 74
Last Number Redial
programming 39
Last Number Redial, using 39
leased line backup using ISDN applications 93
length of call, timing 29
length of internal numbers 107
limiting
access to Enterprise Edge 104
telephone feature use 100
telephone programming 100
using alternate or scheduled services 95
line
assignment 107
button
moving 15, 79
Enterprise Edge Feature Programming Telephone Guide
P0908510 Issue 02
Index 141
button, using to choose a line 32
changing the name 86
indicators, description 16
pool 32–33, 108
Redirection
canceling 55
using 54–57
Redirection, and Call Forward, differences
57
target 108
Line 061 waiting 126
Line denied 22, 32 , 127
Line hung up 48
Line in use 126
Line Pools, using 118
Line Redirection 56
Line061 callback 16
Line061 hung up 46
Line061 to prime 16
Line061 transfer 126
Link
using 101
Link, programming 101
listening on hold 43
log space
programming 71
logging a call manually 68
Logit (see Call Log)
long distance call
indicator 125
using COS password 104
Long Tones 102
lost calls, troubleshooting 118
Lunch Sched 98
M
M7100 telephone
Autodial 37
button defaults 79
Button Inquiry 73
Call Conference 23
Call Park 48
Call Queuing 126
Call Transfer 46
CallBack 47, 48
camping a call 47
Conference Call 24
Conference Call on hold 24
Hold 43
internal numbers 107
line assignment 108
Line button 32
line button 15
P0908510 Issue 02
line buttons 109
Line Redirection 54
memory buttons 109
one-line display 109
Ring Again 125, 126
Speed Dial 40
standard dial 34
Transferring a call 46
Voice Call 65
M7208 telephone
button defaults 78
memory buttons 109
M7310 telephone 12
button defaults 78
Conference Call 23
memory buttons 109
splitting a Conference Call 24
troubleshooting 121
M7324 telephone 12
button defaults 79
CAP 17
Conference Call 23
memory buttons 109
splitting a Conference Call 24
troubleshooting 121
M7410 CT 14
maintaining security 105
Make calls first 127
making calls
dialing modes 34
priority call 35
using a line button 32
using line pools 32
using Ring Again 36
with automatic Handsfree 28
memory buttons 13, 37, 109
Message denied 64
Message list 64
Message to 64
Messages
canceling a sent message 62
hiding display 81
removing from list 63
sending, using the display 61
viewing 62
Messages & Calls 64, 71
Microphone muted 66
monitoring
calls 22 , 108
with CAP 17
line pool status 36
lines (see also Disconnect Supervision) 107
telephone status 36
Enterprise Edge Feature Programming Telephone Guide
142 Index
transferred calls 50
mounting telephones on wall 110
Move line from 80
Move line to 80
moving
telephones 87
music, background 88
muting voice call tones 65
N
Name and Number blocking
PRI 90
Network Name Display
PRI 89
New calls begin 72
night control phone (see control telephone)
Night Sched 98
Night Service (see services)
9_ 31, 127
No button free 65, 126
No call on 49
No call to park 49
No calls waiting 126
No free lines 127
No info to log 72
No last number 39
No last number 32
No line selected 32 , 126 , 127
No line to use 56
No log assigned 72
No number saved 42
No number stored 41, 65
No resume item 72
No services ON 97
No voice call 66
Not available 125
Not in service 32, 46, 48, 54, 126
O
OK 110
On another call 32, 36
On hold 44
one button access to features 18
one button dialing (see Autodial)
out of range 117
Outgoing line 56
overflow call routing 108
OVERRIDE 110
overriding
Call Forward 52
P
page
external equipment 61
programming 59
shortcut codes 59
types 59
zones, programming 60
Page choice 60
Page timeout 60
Paging ALL 60
Paging busy 60
Park denied 49
Parked call 126
Parked on 49
parking a call
retrieving 48
Parking full 49
password
Call Log 70
canceling 70
changing 70
Class of Service 106
Pause 102
pause in a sequence of numbers (see Wait for Dial
Tone)
PBX template 78
Pick up receiver 126
Pickup 21
Pickup denied 21, 22
pickup group 20
Please wait 35
Pool code 56
portable telephone
and Enterprise Edge 118–120
using 117–120
voice quality 117
power off, effect on memory buttons 37
power supply, testing 123
pre-dial 34
Press a button 38, 73, 75
Press a line 80
Press held line 25
prime
line 100
telephone 16
prime line 110
priority call (see also Call Queuing) 15, 35
Priority denied 35
Priority>223 126
Privacy
changing status 29
private
Enterprise Edge Feature Programming Telephone Guide
P0908510 Issue 02
Index 143
branch exchange, accessing from Enterprise
Edge (see also host system dialing signals)
101
call 29
line 110
Program and HOLD 38, 41, 75
Program and OK 38, 41, 75
Programmed 38
Programmed Release 102
programming
changes, planning 11
features on buttons 74
lines
changing the name of a line 86
log space 71
system 11
system features
Restriction service 95
Ringing service 95
Routing service 95
System Speed Dial 39
telephones
allowing Line Redirection 55
auxiliary ringer 101
Call Display 20
Call Forward delay 52
Call Pickup 20
changing the name of a telephone 86
direct-dial telephones 99
Do Not Disturb 87
external autodial button 37
Forward no answer 52
Forward on busy 52
Handsfree 28
Handsfree Answerback 28
Hotline 99
page zone 60
paging 59
priority call 35
Redirect ring 55
Set lock 100
User Speed Dial 39, 40
programming telephones
Last Number Redial 39
Link 101
Saved Number Redial 42
Q
QUIT 110
R
range 117
redialing
external number 39
Redir by 56
P0908510 Issue 02
Redirect ring
programming 55
Redirect”
denied 56
redirection loops, avoiding 57
refusing to answer second call 87
Release a call 48, 126
Release button 13 , 18
Release calls 126
Release, using 119
releasing
accidentally 30
from conference 25
remote access 103 –105
remote use
Class of Service password 106
security 104
using lines and features from outside the
system 103
replying to a message 62
analog telephone 63 , 64
reporting and recording alarms 121
Restr'n 97
Restricted call 32 , 47, 127
restricting
access to Enterprise Edge 104
feature use (see Set Lock)
telephone feature use 100
telephone programming 100
using alternate or scheduled services 95
Restriction service 95
retrieval codes
Call Park 48
retrieving
held call 43
parked call 48
ring
auxiliary ringer 101
changing ring type 80
description of types 16, 80
ring volume 80
Ring Again 36
Ring Again? 32, 36
Ringing 97
Ringing service 95
RLS button 18
Room condition 114
Room occupancy 114
Routing 97
Routing service 95
run/stop signal 103
Enterprise Edge Feature Programming Telephone Guide
144 Index
S
Saved Number Redial
using 41
Saved Number Redial, programming 42
saving a number (see Saved Number redial)
Sched 4 98
Sched 5 98
Sched 6 98
scheduled services 95
security
recommendations 105
system 104
Select a line 32 , 41
Select line out 56
Select line(s) 56
Send message? 32
Service Modes (see Services)
Service Modes ON 97
Service provider features
Automatic Call Back 92
Automatic Recall 93
Call Forward 92
calling the number your calls are forwarded to
92
canceling Call Forward 92
Service Schedules
Evening Sched 98
Lunch Sched 98
Night Sched 98
Sched 4 98
Sched 5 98
Sched 6 98
Services
overriding 97
Restriction service 95
Ringing service 95
Routing service 95
Trunk Answer 21
turning off and on using feature codes 96
viewing active schedules 96
set lock 100
Set locked 125
Set profile 109
shift button 13
SHOW 110
signal
Link 101
Long Tones 102
Pause 102
Programmed Release 102
run/stop 103
Wait for Dial Tone 103
softkey display prompts, troubleshooting 117
special telephones 98
Speed Dial
host system signaling codes 39
making a call 40
programming for User 40
splitting a Conference Call 24
standard dial 34
Start of list 65
Still in trnsfer 47
stopping calls from ringing at your telephone 87
stuttered dial tone 105
suspending a call (see also Call Park and Hold)
switching between calls 119
system
programming 11
system dial tone 105
System Speed Dial 39
T
target lines 108
changing the name 86
telecommuting using ISDN applications 93
telephone
alarm 121
Call Display information 19
CAP 17, 98
changing the name 86
control 96, 100
difference between M7310 and M7324
telephones 12
direct-dial 98
extra-dial 96 , 98
Hotline 99
log calls automatically 67
M7100, illustration 109
mounting on wall 110
moving 87
prime 98
prime telephone 16
testing 121–123
testing
buttons 121, 122
display 122
ending a session 122
handset 122
headset 123
power supply 123
telephone 121
telephone speaker 123
Their list full 65
3 parties only 25
time and date
Enterprise Edge Feature Programming Telephone Guide
P0908510 Issue 02
Index 145
displayed instead of messages and calls 81
displaying 30
ƒ°‚fl 64
length of a call 29
time savers
autodial 37
Saved Number Redial 41
Speed Dial 39
tone
camped call tones 47
controlling length 102
remote access tones 105
voice call 65
tracking incoming calls
Call Log 67
transfer (see Call Transfer)
Transfer denied 47
transferring calls 45
Callback 50
parking a call 48
using Camp-on 47
troubleshooting
decrease in voice quality 117
lost calls 118
reporting and recording alarms 121
softkey display prompts 117
testing
the headset 123
the power supply 123
the speaker in the handset 122
the telephone buttons 122
the telephone display 122
the telephone speaker 123
using the alarm telephone 121
Trunk Answer 21
Call Log 68
messages 62, 64
Voice Call 65–66
Voice call 66
Voice Call feature 120
voice mail
accessing your Enterprise Edge Voice
Messaging system 72
using Call Forward 53
voice quality 117
volume
bar 110
control 110
W
Wait for Dial Tone 103
wall mounting telephones 110
wireless Call Forward No Answer 120
wireless Portable Language Selection 119
English 119
French 119
Spanish 120
Y
Your list full 65
U
Unequipped line 56
Unknown name 71
Unknown number 41
until * 97
Use line pool? 126
User Speed Dial 39
using Call Forward 51
using Do Not Disturb 88
using your system remotely 103 –105
V
videoconferencing and video using ISDN
applications 93
VIEW 110
viewing
active Services 96
P0908510 Issue 02
Enterprise Edge Feature Programming Telephone Guide
146 Index
Enterprise Edge Feature Programming Telephone Guide
P0908510 Issue 02
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