SAP Workforce Performance Builder 9.3 Installation Guide Workforce Performance Builder

SAP Workforce Performance Builder 9.3 Installation Guide  Workforce Performance Builder
Installation Guide
Workforce Performance Builder
Document Version: 1.0 – 2014-10-15
SAP Workforce Performance Builder 9.3
Installation Guide
CUSTOMER
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Textual cross-references to other documents.
2
Example
Emphasized words or expressions.
EXAMPLE
Technical names of system objects. These include report names, program names,
transaction codes, table names, and key concepts of a programming language when they
are surrounded by body text, for example, SELECT and INCLUDE.
Example
Output on the screen. This includes file and directory names and their paths, messages,
names of variables and parameters, source text, and names of installation, upgrade and
database tools.
Example
Exact user entry. These are words or characters that you enter in the system exactly as they
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<Example>
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EXAMPLE
Keys on the keyboard, for example, F 2 or E N T E R .
Customer
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SAP Workforce Performance Builder 9.3
Typographic Conventions
Table of Contents
1
Introduction ................................................................................................................................................... 4
2
System requirements..................................................................................................................................... 5
3
Installation ......................................................................................................................................................6
4
Uninstalling the Navigator ............................................................................................................................ 7
5
Requirements for playing back navigations ...............................................................................................8
6
6.1
6.2
6.3
Adapting the DNT File ....................................................................................................................................9
Using different Navigator Versions and Workareas ......................................................................................... 9
Using an IP Switch .......................................................................................................................................... 10
Using Both Scenarios ..................................................................................................................................... 10
7
Designating MIME types while using a server .......................................................................................... 12
8
8.1
Specifying navigations for the Autostart function .................................................................................. 13
Defining the Autostart function ...................................................................................................................... 13
9
Technical Support ........................................................................................................................................ 14
SAP Workforce Performance Builder 9.3
Table of Contents
Customer
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1
Introduction
The SAP Workforce Performance Builder Navigator is the tool for playing back navigations. It is required on every
workstation on which navigations are to be played back. Before you can install the Navigator, and in order to
ensure that it can be used to play back navigations without problems, certain requirements must be satisfied and
certain procedures must be followed. These instructions will assist you with the administrative handling of the
Navigator.
4
Customer
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SAP Workforce Performance Builder 9.3
Introduction
2
System requirements
The Navigator is mandatory for playing back navigations. Note the following minimum system requirements for
installation:
Type
Specifications
Operating system
Microsoft Windows Vista, Windows 7 or Windows 8
(without tile mode)
32 & 64 bit version
Memory
A minimum of 1 GB
Hard drive
10 MB of free space
Browser
Internet Explorer 7.0 – 11.0
Scenario
Requirement
SAP Business Suite
SAP GUI Scripting activated
Windows Vista
Windows Automation API
SAP Workforce Performance Builder 9.3
System requirements
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3
Installation
Installation is performed via the provided installation file Navigator.msi. To install the Navigator, carry out the
following steps:
Note
In order to install the Navigator, you will need to have administrator rights for the computer on which the
Navigator is to be installed.
1.
Start the installation program by double-clicking the installation file program icon.
2.
The installation program will guide you through all the steps for installing the Navigator. Now follow the
instructions in the displayed dialog.
3.
Once the Navigator has been installed, you can close the installation program by clicking on the Finish button.
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Customer
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SAP Workforce Performance Builder 9.3
Installation
4
Uninstalling the Navigator
The Navigator can be uninstalled via the software dialog of your operating system. This can be called up via the
menu Settings -> Control Panel -> Software.
Alternatively, you can also uninstall the program via the installation file Navigator.msi of the corresponding version
of your Navigator: Launch the installation file and click on Next. Select the option Remove and click on the Remove
button to confirm. The Navigator software is then uninstalled.
SAP Workforce Performance Builder 9.3
Uninstalling the Navigator
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5
Requirements for playing back navigations
The Navigator, ensures the playback of navigations for the following applications:
Applications
Types and Versions
SAP
SAP GUI for Windows from 7.2
SAP GUI for HTML from Kernel version 7.2
NW Enterprise Portal from 7.3
NWBC for Windows 3.5 with embedded SAP GUI
NWBC for Windows 4.0 with embedded SAP GUI
NWBC for Windows 4.0 with embedded WebDynpro
Business One 9.0
WebDynpro
MS Office
Microsoft Office 2003, 2007, 2010 and 2013
(Word, Excel, Outlook and PowerPoint)
Detailed information is available in the Product Availability Matrix (PAM) of the SAP Workforce Performance
Builder.
Navigations under SAP
The following recommendations are necessary for the playback of navigations under SAP:

Consider for the playback the settings for the SAP Client.

The playback of the navigation requires the corresponding GUI Theme (e.g. SAP Tradeshow) used for the
recording.
For information about the necessary settings in the SAP client, refer to the installation guide or manual of the
Producer.
Navigation on the Manager
For the playback of navigations from a Manager environment the following requirements are necessary:

SSO
An activated single sign on (SSO) is necessary for the playback of assigned content. Import the active
directory of the user and activate SSO afterwards.

Anonymous
Without the login the Manager allows the playback of navigations for anonymous user. Activate the
Anonymous user in your Manager and assign the navigations to the user.
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Customer
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SAP Workforce Performance Builder 9.3
Requirements for playing back navigations
6
Adapting the DNT File
You are able to adapt the DNT file of your navigation content to use several workareas by starting one navigation.
This can be done for the desktop assistant as the navigation type allows a centralized start and playback of the
navigation content. There are the following scenarios:

Different Navigator and workarea versions

IP switch for localized content
Note
The created navigation content and the used Navigator are version dependent. Playback your content of a
SAP Workforce Performance Builder Producer version with the correspondant Navigator.
Adapting the DNT file
The DNT file is stored in the group folder of the desktop assistant in the workarea. The folder has the UID of the
group as name, which can be read out in the Producer.
Open the file in a text editor and execute the changes. Save the DNT file afterwards.
Note
After generating and publishing a new desktop assistant, the changes are discarded. Save your
adaptations in a different file to replace your needed adaptations easily.
Note
When adapting the DNT file do not change the structure. This is necessary to ensure an error free
playback.
Use always quotation marks for the attributes and finish a line with a comma.
6.1
Using different Navigator Versions and Workareas
The created navigation content and the installed Navigator for the playback is version dependent. It is not possible
to playback newer content with an older Navigator version.
As the content and the Navigator versions can be different you are able to add several workarea paths of th e
content versions in the DNT file of your desktop assistant. The installed Navigator calls the correct content of the
defined workarea path.
Example of a desktop assistant DNT file with different workarea paths (bold text):
SAP Workforce Performance Builder 9.3
Adapting the DNT File
Customer
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9
{
"type":"desktop_assistant",
"entity_type":"group",
"cfg_contentlanguage":"en-US",
"disp_name":"Group 20140211111702",
"uid":"GR_8F6D32752FA92CB3",
"wa_base":"http://server-adress/workarea_standard/",
"wa_base_9.3":"http://server-adress/workarea_new/",
"wa_base_9.3.1":"http://server-adress/workarea_new_ServicePack/",
"wa_base_9.3.1.876":"http://server-adress/workarea_new_ServicePack_BuildNumber/"
}
'wa_base' is the standard path for the workarea, e.g. for version 9.2, and should always be keeped.
'wa_base_NewVersion' allows you to add the new workarea content for a newer Navigator version, e.g. 9.3.
In special cases you also can call the workarea regarding the Service Pack or the build number.
6.2
Using an IP Switch
In order to launch navigation content from within a decentralized network structure, the setup of an IP switch is
necessary to call the workarea base URLs. Thus the distribution of workareas on several web servers is enabled
and the end user is able to call local learning materials. This is especially meaningful when several international
locations are given.
Example of a desktop assistant DNT file with an IP switch (bold text):
{
"type":"desktop_assistant",
"entity_type":"group",
"cfg_contentlanguage":"en-US",
"disp_name":"My Desktop Assistant",
"uid":"GR_8F6D32752FA92CB3",
"wa_base":{
"12.34.56.78": "http://server-adress_1/workarea_1/",
"12.34.56.90": "http://server-adress_2/workarea_2/"
}
You are able to use wildcards to support a wide range of IP addresses, e.g.: "12.34.56.*", "12.*"
6.3
Using Both Scenarios
You can combine both scenarios in one DNT file - different versions of the workarea and Navigator as well as the
IP switch. The structure of the DNT file should be as follows:
{
"type":"desktop_assistant",
"entity_type":"group",
"cfg_contentlanguage":"en-US",
"disp_name":"My Desktop Assistant",
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Customer
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SAP Workforce Performance Builder 9.3
Adapting the DNT File
"uid":"GR_8F6D32752FA92CB3",
"wa_base":{
"12.34.56.78": "http://server-adress/workarea_1/",
"12.34.56.90": "http://server-adress/workarea_2/"
},
"wa_base_9.3.0":{
"12.34.56.78": "http://server-adress/workarea_3/",
"12.34.56.90": "http://server-adress/workarea_4/"
}
}
SAP Workforce Performance Builder 9.3
Adapting the DNT File
Customer
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11
7
Designating MIME types while using a
server
In order to play navigation files from a Microsoft Internet Information Server (IIS), it is necessary to clear several
file types (MIME types) for the administrative area of operations as well as for navigation files playback. This is
necessary as the server does not recognise the filename extensions by default and therefore is unable to run the
files. Thus, the error message "File not found" will be displayed when accessing the file.
The respective files can be designated in the MIME type/File type dialogue of the server settings. Define the
following extensions and types:
Extension
Type/Sub-type
Description
application/x-wpb-navigation
Navigation project playback file
General
.dnt
Microsoft IIS (additional MIME types)
.index
text/xml
Contains the list of files in a folder
to map the structure in the
published area of operations.
.wa
text/xml
Defines the folder for a specific
area of operations. Contains the
information regarding this area
and, where applicable, a central
work area.
.deploy
text/xml
Indicates a published area of
operations. File has no further
content.
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Customer
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SAP Workforce Performance Builder 9.3
Designating MIME types while using a server
8
Specifying navigations for the Autostart
function
Navigations can be specified for regular use in the Autostart function. This can be used for example to
automatically open a navigation every time the computer is started up so that it is ready for work. Especially the
desktop assistant is recommended for the use with the autostart.
Here, you can access navigations in a local workarea or navigations which are available via a web server or
through file sharing.
8.1
Defining the Autostart function
To specify a navigation for the Autostart, open the task planning via the menu Control Panel (Category -> Small
icons) -> Administrative Tools -> Task Scheduler.
1.
In the dialog, select the Create Basic Task... option to create a task.
2.
Enter a name. Click on Next.
3.
Specify when the navigation should start, e.g. When the computer starts. Click on Next.
4.
Select Start a program as the action.
5.
Program: In the corresponding field, define Navigator.exe as the program. If necessary you can use the
Browse... option to locate it in your folder structure. Navigation: Specify the navigation in the field Add
arguments. To do this, enter the path to the dnt file, e.g.:
http://server/[...]/workarea/project/project/navigation.dnt. Click on Next.
6.
Then click on Finish to transfer the task to your Autostart function.
SAP Workforce Performance Builder 9.3
Specifying navigations for the Autostart function
Customer
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9
Technical Support
Please use the SAP Incident Wizard on the SAP Service Marketplace to submit your incidents on the following
components:








KM-WPB // Workforce Performance Builder
KM-WPB-PRO // Workforce Performance Builder - Producer
KM-WPB-IPR // Workforce Performance Builder - Instant Producer
KM-WPB-MGR // Workforce Performance Builder - Manager
KM-WPB-NAV // Workforce Performance Builder - Navigator
KM-WPB-CXH // Workforce Performance Builder - Context Sensitive Help
KM-WPB-APR // Workforce Performance Builder - Application Profiles
KM-WPB-SMI // Workforce Performance Builder - Solution Manager Integration
If you are not familiar with the SAP Service Marketplace, read the following information:






14
To access the SAP Support Portal you need an S-user ID and password. You can request access data from
your SAP Super Administrator or register online on the SAP Service Marketplace page under
‘Registration‘.
With this user, you have read-access to all the contents of the SAP Support Portal, you can use the SAP
Community Network and SAP Help Portal, and you can also book courses under SAP Education.
If you want to work with the support applications (Incident Wizard, license key request, system data
maintenance, manage remote connections, software download and so on), you need the corresponding
authorizations, which your SAP Super Administrator can give you.
You can find information for new users and about support applications on the Support Portal Homepage
under ‘Learn More‘. There you can also register for a personal overview demonstration of the SAP Support
Portal.
In case of problems with SAP Service Marketplace contact your local Customer Interaction Center.
An online webform is available on http://support.sap.com/contactus. This webform should be used for all
written communication with your local customer interaction center. More Details about Incident
Processing, Support Adresses and Hotline Numbers can be found here:
http://service.sap.com/sap/support/notes/560499
Are you interested in a tour through the SAP Support Portal? Register for an online demo.
Customer
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Technical Support
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