Canon | iP100 - PIXMA Color Inkjet Printer | Product specifications | Canon iP100 - PIXMA Color Inkjet Printer Product specifications

Photo Printer
series
Quick Start Guide
The following ink tanks are compatible with this product.
For information on product specifications, please visit our website at
www.usa.canon.com
QT5-1438-V02
XXXXXXXX
© CANON INC. 2008
PRINTED IN THAILAND
Getting Help from Canon
Ordering Information
For additional supplies, use the following descriptions and order numbers.
Help Us Help You Better
Description
Before you contact Canon, please record the following information.
FINE Cartridges
Serial Number (located on the back of the product): _____________________________________
Model Number (located on the top of the product): ______________________________________
PGI-35 Black
CLI-36 Color
Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended
service program that provides up to three full years of service and support coverage at a very
attractive price. CarePAK offers toll-free Canon technical support and includes Canon’s
superb InstantExchange product replacement program. For further information about
extending your Canon service and support, call (1-800-385-2155), or visit our Web site at
www.canonesp.com. CarePAK must be purchased during your product’s warranty period.
For more information and updated program specifics, please visit our web site at
www.canontechsupport.com.
Call 1-800-OK-CANON to locate a dealer near you, or visit the Canon eStore at
www.estore.usa.canon.com.
Purchase Date: __________________________________________________________________
Customer Technical Support Sequence*
1. Internet — www.canontechsupport.com
For quick and comprehensive self-help in an intuitively guided interactive troubleshooting
environment, the place to start is our helpful tech support web site. In addition, the latest
driver downloads, answers to frequently asked questions, product information, and “where to
buy” instructions are found here.
2. Email Tech Support — www.canontechsupport.com
For individual attention to a special issue, try emailing our friendly technical support
representatives, specially trained to communicate quick, easy, and logical solutions to your
inquiries within 24 hours.
3. Toll-Free Live Tech Support — (1-800-828-4040)
This option provides live telephone technical support, free of service charges, MondaySaturday (excluding holidays), during your product’s 1 year limited warranty period.
Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752).
4. Extended Service and Support — www.canonesp.com
1509B002
1511B002
Canon Specialty Papers
All Occasion Photo Cards (4" x 8"/ 50 sheets)
Glossy Photo Paper Credit Card Size (100 sheets)
High Resolution Paper (8.5" x 11"/ 100 sheets)
Matte Photo Paper (4" x 6"/ 120 sheets)
Matte Photo Paper (8.5" x 11"/ 50 sheets)
Photo Paper Glossy (4" x 6"/ 50 sheets)
Photo Paper Glossy (4" x 6"/ 100 sheets)
Photo Paper Glossy (8.5" x 11"/ 50 sheets)
Photo Paper Glossy (8.5" x 11"/ 100 sheets)
Photo Paper Plus Double Sided (5" x 7"/ 10 sheets)
Photo Paper Plus Double Sided (8.5" x 11"/ 10 sheets)
Photo Paper Plus Double Sided Album Kit (5" x 7")
Photo Paper Plus Double Sided Album Kit (8.5" x 11")
Photo Paper Plus Glossy (4" x 6"/ 50 sheets)
Photo Paper Plus Glossy (4" x 6"/ 120 sheets)
Photo Paper Plus Glossy (5" x 7"/ 20 sheets)
Photo Paper Plus Glossy (8.5" x 11"/ 20 sheets)
Photo Paper Plus Glossy II (4" x 6"/ 50 Sheets)
Photo Paper Plus Glossy II (4" x 6"/ 100 Sheets)
Photo Paper Plus Glossy II (4" x 6"/ 400 Sheets)
Photo Paper Plus Glossy II (5" x 7"/ 20 Sheets)
Photo Paper Plus Glossy II (8" x 10"/ 20 Sheets)
Photo Paper Plus Glossy II (8.5" x 11"/ 20 Sheets)
Photo Paper Plus Semi-gloss (4" x 6"/ 50 sheets)
Photo Paper Plus Semi-gloss (8" x 10"/ 20 sheets)
Photo Paper Plus Semi-gloss (8.5" x 11"/ 20 sheets)
Photo Paper Pro (8" x 10"/ 20 sheets)
Photo Paper Pro (8.5" x 11"/ 15 sheets)
Photo Stickers (16 stickers/sheet, 5 sheets/pack)
Setup CD-ROM number (located on the CD-ROM): ______________________________________
Order #
1029A069
9157A023
1033A011
7981A014
7981A004
0775B021
0775B022
0775B023
0775B024
9981A006
9981A005
0041B005
0041B006
7980A012
7980A022
7980A019
7980A006
2311B022
2311B023
2311B031
2311B024
2311B025
2311B001
1686B014
1686B017
1686B020
1029A059
1029A004
0001C001
© 2008 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and may be a registered trademark
or trademarks in other countries. All other product and brand names are trademarks of their respective owners.
* Support program specifics are subject to change without notice.
series
Photo Printer
Quick Start Guide
© CANON INC.2008
All rights reserved. No part of this publication may be transmitted or copied in any form whatsoever
without the express written permission.
Disclaimer
Canon U.S.A., Inc. has reviewed this manual thoroughly in order that it will be an easy-to-use
guide to your Canon PIXMA iP100 series Photo Printer. All statements, technical information and
recommendations in this manual and in any guides or related documents are believed reliable, but
the accuracy and completeness thereof are not guaranteed or warranted, and they are not intended
to be, nor should they be understood to be, representation or warranties concerning the products
described.
Specifications are subject to change without notice.
Depending on your application program, operations may differ. For details, refer to the instruction
manual of your application. The steps described in this manual are in Windows Vista™ operating
system Ultimate Edition (hereafter referred to as “Windows Vista”) and Mac® OS X v.10.4.x.
All information regarding non-Canon products was compiled from publicly available information. No
representation is made regarding the accuracy thereof.
As an ENERGY STAR® Partner, Canon Inc. has determined that this product meets
the ENERGY STAR® guidelines for energy efficiency.
About Consumables
Consumables (ink tanks / FINE Cartridges) are available for 5 years after production has stopped.
Trademarks
z “Microsoft” is a registered trademark of Microsoft Corporation.
z “Windows” is a trademark of Microsoft Corporation, registered in the U.S. and other countries.
z “Windows Vista” is a trademark of Microsoft Corporation.
z “Macintosh” and “Mac” are trademarks of Apple Inc., registered in the U.S. and other countries.
z “IrDA Feature Trademark” is owned by the Infrared Data Association and used under license
therefrom.
z “Bluetooth” is a trademark of Bluetooth SIG, Inc., U.S.A. and licensed to Canon Inc.
Table of Contents
Introduction.....................................................2
Safety Precautions .........................................3
Before Using the Printer ................................6
Included Items ................................................6
Accessories ....................................................7
Turning the Printer On and Off .......................8
Loading Printing Paper .................................10
My Printer (Windows Only)........................... 79
Specifications ............................................... 80
Users in the U.S.A. ....................................... 82
For California, USA only ............................... 85
Index.............................................................. 86
Printing from Your Computer......................18
Printing with Windows...................................18
Printing with Macintosh.................................19
Printing Photographs Directly
from a Compliant Device .......................20
Printing Photographs Directly
from a Compliant Device ..............................20
About PictBridge Print Settings.....................22
Routine Maintenance ...................................24
When Printing Becomes Faint or Colors
Are Incorrect .................................................24
Printing the Nozzle Check Pattern................25
Examining the Nozzle Check Pattern ...........27
Print Head Cleaning......................................28
Print Head Deep Cleaning ............................31
Aligning the Print Head .................................33
Replacing an Ink Tank ..................................43
Keeping the Best Printing Results ................49
Cleaning Your Printer ...................................50
Troubleshooting ...........................................57
Cannot Install the Printer Driver....................58
Cannot Connect to Computer Properly.........60
Print Results Not Satisfactory .......................61
Printer Does Not Start...................................64
Printer Moves But Ink Is Not Ejected ............65
Paper Does Not Feed Properly.....................65
Paper Jams...................................................66
Alarm Lamp Flashes Orange........................67
Power Lamp Flashes Green and Alarm
Lamp Flashes Orange Alternately ................69
Message Appears on the Computer
Screen ..........................................................70
Error Message Appears on a PictBridge
Compliant Device..........................................74
Cannot Print Properly through Infrared
Communication.............................................75
Cannot Print Properly via Bluetooth
Communication.............................................75
Appendix .......................................................76
Carrying the Printer.......................................76
Traveling Abroad with the Printer .................76
How to Use the Documentation Provided.....77
Reading the On-screen Manuals ..................78
Solution Menu (Windows Only) ....................79
1
Introduction
This Quick Start Guide uses the following symbols to indicate important information. Always observe
the instructions indicated by these symbols.
Warning
Instructions that, if ignored, could result in death or serious personal injury caused by incorrect operation of
the equipment. These must be observed for safe operation.
Caution
Instructions that, if ignored, could result in personal injury or material damage caused by incorrect
operation of the equipment. These must be observed for safe operation.
Important
Instructions that must be observed for safe operation.
2
Introduction
Safety Precautions
Please read the safety warnings and cautions provided in this manual to ensure that you use the
printer safely. Do not attempt to use the printer in any way not described in this manual.
Warning
z This product emits low level magnetic flux. If you use a cardiac pacemaker and feel abnormalities,
please move away from this product and consult your doctor.
z You may cause an electric shock, fire, or damage the printer if you ignore any of these safety
precautions.
Choosing a location
Do not place the printer close to flammable solvents such as alcohol or thinners.
Power supply
Never attempt to plug in or unplug the printer from the power supply when your hands are wet.
Always push the plug all the way into the power outlet.
Never damage, modify, stretch or excessively bend or twist
the universal AC adapter and power cord. Do not place
heavy objects on the power cord.
Never plug the printer into a power socket that is shared with
other equipment (extension lead/cord, 2- or 3-way adapter,
etc.).
Never use the printer if the power cord is bundled or knotted.
If you detect smoke, unusual smells or strange noises around the printer, immediately unplug the
printer at the power supply and call for service.
Periodically, unplug the printer and use a dry cloth to wipe off
any dust or dirt collected on the plug and the power outlet. If
the printer is placed at a location exposed to a lot of dust,
smoke, or high humidity, the dust collected on the plug
absorbs moisture and may cause insulation failure and fire.
If you hear thunder, disconnect the power supply of the printer and refrain from using it. Leaving
the printer plugged in may cause fire, electric shock, or damage to the printer, depending on the
thunder storm.
Use the power cable included with the printer.
Use only power supplies listed in the user instructions (Canon AC Adapter: K30287, Li-ion Battery
Pack: K30274, Car Adapter: K30275).
Do not use them for other products.
Safety Precautions
3
Cleaning the printer
Use a damp cloth to clean the printer. Never use flammable
solvents such as alcohol, benzene or thinners.
If flammable solvents come in contact with electrical
components inside the printer, it could cause a fire or electric
shock.
Always unplug the printer from the power outlet before cleaning the printer.
If you accidentally switch the printer on while cleaning it, you could injure yourself or damage the
printer.
Maintaining the
printer
Do not attempt to disassemble or modify the printer. There are no user serviceable parts inside the
printer.
The printer contains high-voltage components. Never attempt any maintenance procedure not
described in this guide.
Working around the
printer
Do not use highly flammable sprays near the printer.
This could cause a fire or electric shock if the spray comes into contact with electrical components
inside the printer.
Caution
You may cause injury or damage the printer if you ignore any of these safety precautions.
Choosing a location
Do not install the printer in a location that is unstable or subject to excessive vibration.
Do not install the printer in locations that are very humid or dusty, in direct sunlight, outdoors, or
close to a heating source.
To avoid the risk of fire or electric shocks, install the printer in a location with an ambient
temperature range of 5°C to 35°C (41°F to 95°F) and humidity of 10% to 90% (condensation free).
Do not place the printer on a thick rug or carpet.
Power supply
Ensure that the area around the power outlet is kept clear at
all times so you can easily unplug the power cord if
necessary.
Never remove the plug by pulling on the cord.
Do not use an extension lead/cord.
4
Safety Precautions
Working around the
printer
Never put your hands or fingers in the printer while it is printing.
Do not carry or store the printer with the front of printer (the
Paper Output Slot Cover side) down.
A failure can result.
Do not place any object on the printer.
Do not place metal objects (paper clips, staples, etc.) or containers of flammable solvents (alcohol,
thinners, etc.) on top of the printer.
If any foreign object (metal or liquid) fall into the printer, unplug the power cord and call for service.
Print Heads and ink
tanks
Keep ink tanks out of the reach of children.
In case ink is accidentally licked or swallowed, rinse out mouth or give one or two glasses of water
to drink.
If irritation or discomfort occurs, obtain medical advice immediately.
In case ink gets in contact with eyes, rinse with water immediately.
In case ink gets in contact with skin, wash with soap and water immediately.
If irritation to eyes or skin persists, obtain medical advice immediately.
Do not shake Print Heads or ink tanks.
Ink may leak out and stain clothing or the surrounding area.
Never touch the electrical contacts on a Print Head after
printing. The metal parts may be very hot and could cause
burns.
Do not throw ink tanks into fire.
Universal AC Adapter When you pack the universal AC adapter for travel or storage, never wrap the cord around the
body of the AC adapter to prevent the cord from splitting or separating from the body of the AC
adapter and causing a short circuit.
Safety Precautions
5
Before Using the Printer
Included Items
Check that all the following items are in the box. If anything is missing or damaged, contact your
Canon Service representative.
z Printer
z Setup CD-ROM
z Easy Setup Instructions (Setup Sheet)
z Quick Start Guide
z Print Head
z Ink tanks (PGI-35 Black, CLI-36 Color)
z Universal AC Adapter
z Power cord
z Additional documents
* A USB cable is necessary to connect the printer with your computer.
6
Before Using the Printer
Accessories
The following accessories are available for this printer. Confirm the product names when you
purchase the accessories.
* Certain accessories may not be available in some countries or regions.
„ Portable Kit LK-62 series
This kit allows you to use the Canon printer in location where a power outlet is unavailable. The
kit contains a battery pack (A) and a battery attachment (B). To charge the battery, load the
battery pack in the battery attachment, and attach it to the printer, and then connect the AC
adapter to the printer. For details, refer to the kit’s instruction manual.
(A)
(B)
„ Power Cord for Universal AC Adapter
„ Canon Automobile Power Unit PU-200U
This accessory allows you to supply power from a cigarette lighter outlet of a car to your printer
for operation or battery charging.
„ Bluetooth Unit BU-30
This accessory allows you to print wireless from a Bluetooth device.
For further information on the installation or the Bluetooth settings, refer to the Bluetooth Guide
on-screen manual.
Before Using the Printer
7
Turning the Printer On and Off
Turn on the printer before printing.
„ Turning on the Printer
Note
If preparatory operations below are not complete, follow your setup sheet to complete them.
z The Print Head and ink tanks are set into place.
z The printer is connected to your computer (or a compatible device).
z The printer driver is installed.
1
Open the Rear Tray Cover.
The Paper Output Slot Cover will open automatically.
2
Press the Power button.
The Power lamp flashes green, and changes to
steady, non-flashing light.
Important
z If you use the battery, make sure that it is charged.
For details, refer to the battery’s instruction
manual.
z If the Alarm lamp begins to flash orange, see
“Alarm Lamp Flashes Orange” on page 67.
3
8
Turn on your computer.
Before Using the Printer
„ Turning off the Printer
1
To turn off the printer, press the Power
button.
When the Power lamp stops flashing, the printer is
turned off.
This takes a few seconds or as long as around 30
seconds.
Note
Auto Power Off Feature
You can set the printer to turn off automatically.
Set this setting in the Maintenance sheet of the printer
driver in Windows®, and in the Canon IJ Printer
Utility on a Macintosh®. For setting details, refer to the
PC Printing Guide on-screen manual.
Important
When turning off the printer
Follow the procedure below to turn off the printer.
1. Confirm that the Power lamp on the printer
has gone out.
2. Unplug the power plug from the wall outlet.
When you press the Power button to turn off the
printer, the printer automatically puts a protective cap
on the Print Head to prevent the ink from drying. If you
remove the power plug before the Power lamp goes
out, this capping will not be done properly, causing the
Print Head to dry and clog.
If you stand the printer up or carry the printer
before the Power lamp goes out, this may cause
the ink to leak or the printer to break.
Before Using the Printer
9
Loading Printing Paper
This section describes how to load printing paper in the Rear Tray.
„ Using Specialty Media
Canon recommends that you use Canon genuine media to ensure optimal print quality.
z Photo Quality Media
z Glossy Photo Paper “Everyday Use”
z Photo Paper Plus Semi-gloss
z High Resolution Paper
z Photo Paper Plus Glossy
z Super White Paper
z Photo Paper Plus Glossy II
z Photo Paper Plus Double Sided
z Photo Paper Pro
z Matte Photo Paper
z Photo Stickers
10
z Media Suited for Business
Documents
Before Using the Printer
„ Paper Handling
z Recommended Paper and Requirements
Media Type
Model*1
Paper Support Limit of
Paper
Load Limit
the
Thickness
Outputted Lever*2
Paper
Printer Driver
Setting for Media
Type
Plain Paper*3
—
Around 50
sheets
Around 10
sheets
Plain Paper
Envelopes
—
10 envelopes
5 envelope Left
Envelope
High Resolution
Paper
HR-101N 30 sheets
10 sheets
High Resolution
Paper
Super White Paper
SW-201
40 sheets
10 sheets
Glossy Photo Paper
“Everyday Use”*5
GP-501
10 sheets
Matte Photo Paper
Photo Paper
Glossy*5
Right
Right
Right
Plain Paper
Right
Glossy Photo Paper
MP-101
Right
Matte Photo Paper
GP-502
Right
Glossy Photo Paper
Photo Paper Plus
Semi-gloss*5
SG-201
Right
Photo Paper Plus
Semi-gloss
Photo Paper Pro*5
PR-101
Right
Photo Paper Pro
Photo Paper Plus
Glossy*5
PP-101
Right
Photo Paper Plus
Glossy
Photo Paper Plus
Glossy II
PP-201
Right
Photo Paper Plus
Glossy II
Photo Paper Plus
Double Sided*6
PP-101D 1 sheet
Right
Photo Paper Plus
Double Sided
Photo Stickers*7
PS-101
1 sheet
Right
Glossy Photo Paper
T-Shirt Transfers
TR-301
1 sheet
Left
T-Shirt Transfers
*
4
*1 Paper with a Model Number is Canon specialty media. Refer to the instruction manual
supplied with the paper for detailed information on the printable side and notes on handling
paper. For information on the paper sizes available for each Canon genuine paper, visit our
website. You may not be able to purchase some Canon genuine papers depending on the
country or region of purchase. Paper is not sold in the US by Model Number. Purchase
paper by name.
*2 If the corners or edges of the paper are smudged, try to print with the Paper Thickness Lever
set to the left. It may improve print quality.
Reset the Paper Thickness Lever when you finish printing.
For details on the Paper Thickness Lever, refer to “Front View” in “Main Components” of the
User’s Guide on-screen manual.
*3 Proper feeding of paper may not be possible at the maximum capacity depending on the
type of paper or environmental conditions (either very high or low temperature and humidity).
In such cases, reduce the sheets of paper you load at a time to around half (around 0.1
inches / 2.5 mm in paper stack height).
*4 We recommend that you remove the previously printed sheet from the Paper Output Slot
Cover before continuously printing to avoid blurs and discoloration.
*5 When loading paper in stacks, the print side may be marked as it is fed in or sheets may be
stuck to one another causing them not to be fed properly. In this case, load one sheet at a
time.
Before Using the Printer
11
*6 This paper cannot be used in Macintosh.
*7 When printing photos to sticker paper from a mobile phone or PDA via infrared
communication or Bluetooth communication, be sure to select Sticker Paper in Paper Size
on the Canon Setup Utility. Refer to “Setting the Page Size, Media Type, and Layout When
Printing from a Mobile Phone or a PDA” in “Printing through Wireless Communication” of the
User’s Guide on-screen manual.
Important
Put unused paper back into the package, and store them avoiding heat, humidity, and direct
sunlight.
Note
z To specify the page size and media type when printing photos via infrared communication or
Bluetooth communication, refer to “Setting the Page Size, Media Type, and Layout When
Printing from a Mobile Phone or a PDA” in “Printing through Wireless Communication” of the
User’s Guide on-screen manual.
z For a detailed description of printing media types, refer to “Printing Media” in the User’s Guide
on-screen manual.
z Media Types You Cannot Use
Do not use the following types of paper. Using such paper will not only produce unsatisfactory
results, but can also cause the printer to jam or malfunction. Additionally, when printing on A5 or
smaller sized paper, do not use paper thinner than a post card, including plain paper or notepad
paper cut to a small size.
z Folded, curled, or wrinkled paper
z Damp paper
z Paper that is too thin (weighing less than 17 lb / 64 gsm)
z Paper that is too thick (plain paper, except for Canon genuine paper, weighing more than
28 lb / 105 gsm)
z Picture postcards
z Postcards affixed with photos or stickers
z Paper that is not rectangular
z Paper bound with staples or glue
z Paper with adhesives
z Paper decorated with glitter, etc.
12
Before Using the Printer
„ Loading Paper
Important
z You cannot print on postcards affixed with photos or stickers.
z Always load paper in portrait orientation (A). Loading paper in landscape orientation (B) can
cause the paper to be jammed.
(A)
(B)
Note
We recommend using genuine Canon photo media when printing photographs. For details on the
specialty media Canon provides for use with its various printers, see “Using Specialty Media” on
page 10.
When Printing on Plain Paper
z You can use general copy paper or Canon’s Super White Paper. When printing on both sides,
we recommend Canon’s Super White Paper Double-Sided.
Paper size:
– Standard sizes: A4, B5, A5, Letter, and Legal
– Non-standard sizes: 2.13 x 3.39 inches to 8.5 x 23 inches / 54.0 x 86.0 mm to 215.9 x 584.2
mm
Paper weight: 17 to 28 lb / 64 to 105 gsm (non-Canon genuine plain paper)
z If you cut plain paper to 4" x 6" / 101.6 x 152.4 mm, 5" x 7" / 127.0 x 177.8 mm, or 2.13" x 3.39" /
54.0 x 86.0 mm (credit card-size) for a trial print, it can cause paper jams.
z 100% recycled paper can be used.
1
Flatten the four corners of the paper before loading it.
Note
z Align the edges of paper neatly before loading. Loading paper without aligning the edges may
cause paper jams.
z If paper is curled, hold the opposing curled corners and gently bend them in the opposite
direction until the paper becomes completely flat. See “Paper is curled.” on page 63.
z To avoid curling, handle paper as follows.
– When you are not using the printer, remove paper from the Rear Tray, and put unused paper
back into the package and keep them on a level surface.
– Take out only the necessary number of sheets from the package, just before printing.
Before Using the Printer
13
2
Prepare to load paper.
(1) Open the Rear Tray Cover.
The Paper Output Slot Cover will open
automatically.
(2)
(2) Pull out the Paper Support completely until the
mark and the
mark are aligned.
(1)
(3) Adjust the position of the Paper Thickness
Lever.
The Paper Thickness Lever switches the
clearance between the Print Head and the
loaded paper to match the media type.
Set it to the left when printing on envelopes or
T-shirt transfers, and right when printing on any
other type of the paper.
(3)
Note
If the corners or edges of the paper are smudged, try to print with the Paper Thickness Lever
set to the left. It may improve print quality.
Reset the Paper Thickness Lever to the right when you finish printing.
3
Load the paper.
(1) Slide the Paper Guide to the left side of the
Rear Tray.
(A)
(2)
(2) Load the paper in the Rear Tray with the print
side facing UP.
(3) Align the paper stack against the guide on the
right side of the Rear Tray.
(4) Slide the Paper Guide against the left side of
the paper stack.
Do not slide the Paper Guide too strong. Paper
may not be fed properly.
4
(4)
(3)
* Do not load higher than the
projection (A).
Specify the page size and media type settings
according to the loaded paper.
Note
Select the size and type of the loaded paper in Page Size (or Paper Size) and Media Type in the
printer driver.
For details on printer driver settings, see “Printing with Windows” on page 18 or “Printing with
Macintosh” on page 19.
14
Before Using the Printer
„ Loading Envelopes
Use either European DL or US Comm. Env. #10-sized envelope.
With proper printer driver settings, the address will be printed according to the direction of
envelope.
Important
Do not use the following envelopes:
z Envelopes with a double flap (or sticker flaps)
z Envelopes with an embossed or treated surface
z Envelopes with pressure seals
z Envelopes whose gummed flaps are already moistened and adhesive
1
Prepare the envelopes.
z Press down on all four corners and edges of the envelopes to flatten them.
z If the envelopes are curled, hold the opposite corners and gently twist them in the opposite
direction.
z If the corner of the envelope flap is folded, flatten it.
z If the leading edge of an envelope is puffed up or curled, use a pen to press the envelope
flat and sharpen the crease.
Press the envelope flat, working from the middle to the edge.
* The above illustrations show a side view of the leading edge of the envelope.
Important
z The envelopes may jam in the printer if they are not flat or the edges are not aligned.
z Make sure that no curl or puff exceeds 0.1 inches / 3 mm.
Before Using the Printer
15
2
Load the envelopes.
(B)
(1) Slide the Paper Guide to the left side of the
Rear Tray.
(2) Load the envelope against the guide on the
right side of the Rear Tray. Load with the
address side facing UP and the rear flaps
DOWN on the left. Up to 10 envelopes can be
loaded at once.
(3)
(2)
(3) Slide the Paper Guide against the left side of
the envelope.
Do not slide the Paper Guide too strong. Paper
may not be fed properly.
(4) Set the Paper Thickness Lever to the left.
Reset the Paper Thickness Lever to the right
when you finish printing.
3
Specify the settings in the printer driver.
(4)
(A)
(A) Printing orientation
(B) Make sure the flaps are folded.
(1) Select Envelope in Media Type.
(2) Select the size for envelopes.
In Windows, select DL Env. or Comm. Env. #10 in Page Size.
In Macintosh, select DL Envelope or #10 Envelope in Paper Size.
(3) Select Landscape in Orientation.
.
Important
Be sure to set the printer driver setting properly. If you do not, the address will be printed in the
wrong direction.
Note
For details on printer driver settings, see “Printing with Windows” on page 18 or “Printing with
Macintosh” on page 19.
16
Before Using the Printer
„ Loading Small-Sized Paper
You can use 4" x 6" / 101.6 x 152.4 mm, 5" x 7" / 127.0 x 177.8 mm, and Credit card-sized
papers.
.
Important
Always load paper in portrait orientation (A). Loading paper in landscape orientation (B) can cause
the paper to be jammed.
(A)
1
(B)
Load the paper.
(1) Slide the Paper Guide to the left side of the
Rear Tray.
(2) Load the small-sized paper against the guide
on the right side of the Rear Tray with the print
side facing UP.
(3) Slide the Paper Guide against the left side of
the paper stack.
Do not slide the Paper Guide too strong. Paper
may not be fed properly.
(3)
(2)
(4) Set the Paper Thickness Lever to the right.
(4)
2
Specify the page size and media type settings according to the loaded paper.
.
Note
Select the size and type of the loaded paper in Page Size (or Paper Size) and Media Type in the
printer driver.
For details on printer driver settings, see “Printing with Windows” on page 18 or “Printing with
Macintosh” on page 19.
Before Using the Printer
17
Printing from Your Computer
This section describes the procedure for basic printing.
Printing with Windows
1
Turn on the printer and load the paper in the printer.
For details on how to load the paper, see “Loading Printing Paper” on page 10.
If you use the battery, make sure that it is charged.
2
3
Create a document or open a file to print using an appropriate application software.
4
Make sure that your printer’s name is
selected in Select Printer, and click
Preferences (or Properties).
5
Specify the required settings and click OK.
Select Print on the application software’s File
menu.
Note
For details on other printer driver functions, click
Help or Instructions to view the online help or the
PC Printing Guide on-screen manual. Instructions
is only displayed when the on-screen manuals are
installed.
6
18
Click Print (or OK).
Printing from Your Computer
Printing with Macintosh
1
Turn on the printer and load the paper in the printer.
For details on how to load the paper, see “Loading Printing Paper” on page 10.
If you use the battery, make sure that it is charged.
2
3
Create a document or open a file to print using an appropriate application software.
4
Make sure that your printer’s name is
selected in Format for.
5
6
7
Select the desired paper size in Paper Size.
8
9
Select Page Setup on the application
software’s File menu.
Click OK.
Select Print on the application software’s File
menu.
Select Quality & Media in the pop-up menu.
Specify the required settings.
Note
For details on other printer driver functions, click
to view the PC Printing Guide on-screen manual. If
the on-screen manuals are not installed, the PC
Printing Guide on-screen manual is not displayed
even if
is clicked.
10 Click Print.
Printing from Your Computer
19
Printing Photographs Directly from a
Compliant Device
You can connect a PictBridge compliant device such as a digital camera, camcorder, or mobile
phone using a USB cable recommended by the device’s manufacturer, and print recorded images
directly without using a computer.
z Connectable Devices
PictBridge is an industry standard enabling a range of digital photo solutions, including the direct
printing of photos from a digital still camera, camcorder or mobile phone* without the need to use
a computer. A device can be connected to this printer for direct printing regardless of the
manufacturer or the model as long as it complies with the PictBridge standard.
* PictBridge compatible digital still cameras, digital camcorders, and camera-equipped mobile
phones are hereafter collectively referred to as “PictBridge compliant device”.
A device with this mark is PictBridge compliant.
z Printable Image Data Format
This printer prints images taken with a DCF (Design rule for Camera File system) ver. 1.0/2.0compatible digital camera (Exif ver. 2.2/2.21 compliant), as well as PNG files.
Printing Photographs Directly from a Compliant Device
To connect a PictBridge compliant device to this printer, use a USB cable recommended by the
device’s manufacturer.
Caution
Do not connect any equipment other than PictBridge compliant devices or the optional Bluetooth Unit BU30 to the Direct Print Port of the printer. If you do so, electric shock, fire, or damage to the printer could
result.
Important
Never disconnect the USB cable during printing unless when explicitly allowed to by the PictBridge
compliant device. When disconnecting the USB cable between the PictBridge compliant device and
printer, follow the instructions given in the device’s instruction manual.
Note
When printing photos with the PictBridge compliant device connected to the printer, we recommend the
use of the AC adapter supplied with the device. If you are using the device battery, be sure to charge it
fully.
1
Prepare for printing.
(1) Turn on the printer.
See “Turning the Printer On and Off” on page 8.
(2) Load paper.
See “Loading Printing Paper” on page 10.
20
Printing Photographs Directly from a Compliant Device
2
Connect the PictBridge compliant device to the printer.
Note
Depending on the model or brand of your device, you may have to select a print mode compliant
with PictBridge before connecting the device. You may also have to turn on the device or select
Play mode manually after connecting the device to the printer.
Perform necessary operations on the PictBridge compliant device before connecting it to this
printer according to instructions given in the device’s instruction manual.
(1) Make sure that the PictBridge compliant
device is turned off.
(2) Connect the PictBridge compliant device to
the printer using a USB cable recommended
by the manufacturer of the device.
The device turns on automatically.
If your device does not turn on automatically,
turn it on manually.
(2)
(3) Set up the PictBridge compliant device for
direct printing.
will appear on the LCD of the device when the printer is correctly connected.
3
Specify the print settings such as paper type and layout.
See “About PictBridge Print Settings” on page 22.
You can make settings using the menu on the LCD of your PictBridge compliant device.
Select the size and type of paper that you loaded in the printer.
4
Start printing from your PictBridge compliant device.
Printing Photographs Directly from a Compliant Device
21
About PictBridge Print Settings
„ Settings on a PictBridge Compliant Device
This section describes the print settings on a PictBridge compliant device. When operating the
device, be sure to follow the instructions given in the instruction manual of your PictBridge
compliant device.
Note
z In the following description, names of setting items are given according to those used in Canonbrand PictBridge compliant devices. Setting item names may be different depending on the
brand or model of your device.
z Some setting items explained below may not be available on some devices.
When you cannot change print settings on a device, the printer prints images as follows:
– Paper size: 4" x 6" / 101.6 x 152.4 mm
– Paper type: Photo
– Layout: 1-up, Borderless
– Date/File No. Print: Off (not printed)
– Image Optimize: On (the shooting information will be used for optimized printing)
z Paper size and Paper type Settings
The following sizes and types of printing paper can be used when printing from a PictBridge
compliant device.
z Paper size
4" x 6" / 10 x 15 cm, 5" x 7"*1, Credit card / 5.4 x 8.6 cm, 8" x 10" / 20 x 25 cm,
A4, 8.5" x 11" (Letter), 4" x 7.1" / 10.1 x 18 cm*2
z Paper type
Paper Type Setting
Loadable Paper*4
Plain*3
Super White Paper or other plain paper
Photo
Photo Paper Plus Glossy
Photo Paper Plus Glossy II*5
Glossy Photo Paper
Glossy Photo Paper “Everyday Use”
Photo Paper Glossy
Photo Paper Plus Semi-gloss*5
Photo Stickers*6
Fast Photo
Photo Paper Pro
The available page sizes vary depending on the media type. For details, visit our website.
*1 Can be selected only on certain Canon-brand PictBridge compliant devices.
*2 May appear as “Hi-Vision” on a non Canon-brand PictBridge compliant device.
*3 Plain can be selected for Paper type only when Paper size is set to A4 or 8.5" x 11"
(Letter). When Paper type is set to Plain, borderless printing will be disabled even when
Layout is set to Borderless.
*4 You may not be able to purchase some Canon genuine papers depending on the country
or region of purchase.
*5 When printing on 8" x 10" / 203.2 x 254.0 mm paper, select 8" x 10" / 20 x 25 cm for
Paper size and Default for Paper type.
22
Printing Photographs Directly from a Compliant Device
*6 Exclusively used to print photo stickers. When printing on sticker paper, select 4" x 6"/10
x 15 cm in Paper size and Photo for Paper type. Do not set Layout to Borderless.
z Layout Setting
Various layout options are available.
z Bordered/Borderless: You can select whether or not to print an image with a border.
z N-up: You can use this option when printing on sticker paper, or A4- or Letter-sized paper.
Sticker paper: When you select 4" x 6"/10 x 15 cm for Paper size, you can print 16 images
on a single sheet of paper.
A4 or Letter-sized paper: When you select A4 or 8.5" x 11" (Letter) for Paper size, you can
print 4 images on a single sheet of paper.
z Shooting Info (Exif Data)*1: You can print shooting info (Exif Data) along with the image. The
following two options are available.
1-up*2: Prints the shooting info (Exif Data) in the margin of selected individual images.
20-up*3:Prints 20 images specified with DPOF*4 and their shooting info (Exif Data) in list
format on a single sheet of paper.
z 35 mm Film Style Layout (Contact Printing Layout)*1*3:You can print the multiple images
specified with DPOF*4 in a list format
that looks like a negative film.
Besides the above options, you can also specify to print an index of images in the DPOF print
settings menu.
*1 Can be selected only on certain Canon-brand PictBridge compliant devices.
*2 You can use this option only when 4" x 6"/10 x 15 cm, 5" x 7", 8" x 10"/20 x 25 cm, A4
or 8.5" x 11" (Letter) is selected for Paper Size.
*3 You can use this option only when A4 or 8.5" x 11" (Letter) is selected for Paper size.
*4 DPOF (Digital Print Order Format) is a standard format to record the specified information
regarding images, such as which image or number of copies to print.
z Date/File No. Print Setting
You can specify whether the date and/or file number will be printed.
Note
z If the images already have dates superimposed when shot, set this PictBridge setting item to
Off. If you select Date, File No., or Both, the date and/or file number will be printed over the
date printed by the device’s function.
z Depending on the paper size and layout, the date will only be printed even when Both is
selected.
z Image Optimize Setting
You can select the optimization method to obtain high print quality. When you select On, the
shooting information is used to print the optimized image.
If you are using a Canon-brand PictBridge compliant device, the following additional options may
be available, depending on the model.
–
–
–
–
VIVID makes green and blue more lively.
NR (Noise Reduction) reduces the noise on blue areas like the sky as well as on black areas.
Face brightens a darkened face on the photo taken against the light.
Red-Eye corrects red eyes in portraits caused by flash photography.
z Trimming Setting
You can select an area to print.
Printing Photographs Directly from a Compliant Device
23
Routine Maintenance
When Printing Becomes Faint or Colors Are Incorrect
When printing becomes faint or colors are incorrect even if ink remains in the ink tanks, the print
head nozzles are probably clogged. Print the nozzle check pattern to confirm the condition of the
nozzles and then perform Print Head Cleaning.
If print results are not satisfactory, performing Print Head Alignment may improve print quality.
Note
Before performing maintenance
z Open the Print Head Cover and make sure that both lamps for the ink tanks are lit red.
If not, see “Getting the Ink Status Information” on page 43 and take the appropriate action.
z Make sure that the ink tank is set properly. See “Replacing Ink Tanks” on page 45.
z If the Alarm lamp flashes orange, see “Alarm Lamp Flashes Orange” on page 67.
z Increase the Print Quality setting in the printer driver settings.
Refer to the PC Printing Guide on-screen manual.
Step 1
See “Printing the Nozzle Check Pattern” on page 25.
If lines are missing or if white streaks appear
After cleaning the
Print Head, print
and examine the
nozzle check
pattern.
Step 2
See “Print Head Cleaning” on page 28.
If the problem is not resolved after performing
Print Head Cleaning twice
Step 3
See “Print Head Deep Cleaning” on page 31.
Note
If performing to Step 3 does not solve the problem, turn off the printer and perform another Print Head
Deep Cleaning after 24 hours.
If this does not solve the problem, the Print Head may be damaged. Contact your Canon Service
representative.
z If the Ruled Lines Are Shifted
See “Aligning the Print Head” on page 33.
24
Routine Maintenance
Printing the Nozzle Check Pattern
Print the nozzle check pattern to determine whether the ink ejects properly from the print head
nozzles.
Note
Printing the Nozzle Check Pattern Without a Computer
The nozzle check pattern printing can also be performed without a computer, using the RESUME/
CANCEL button.
1. Make sure that the printer is on and then load a sheet of A4 or Letter-sized plain paper in the
Rear Tray.
2. Set the Paper Thickness Lever to the right. For details on the Paper Thickness Lever, refer to
“Front View” in “Main Components” of the User’s Guide on-screen manual.
3. Hold down the RESUME/CANCEL button until the Power lamp flashes green twice, and then
release it immediately.
The nozzle check pattern is printed. Do not open the Print Head Cover while printing.
Examine the pattern and take the appropriate action. See “Examining the Nozzle Check Pattern” on
page 27.
1
Make sure that the printer is on and then load a sheet of A4 or Letter-sized plain
paper in the Rear Tray.
Set the Paper Thickness Lever to the right. For details on the Paper Thickness Lever, refer to
“Front View” in “Main Components” of the User’s Guide on-screen manual.
2
3
Open the printer properties dialog box.
Print the Nozzle Check Pattern.
(1) Click the Maintenance tab.
(2) Click Nozzle Check.
(3) Confirm the displayed message and click Print
Check Pattern.
The nozzle check pattern is printed. Do not
open the Print Head Cover while printing.
Note
Clicking Initial Check Items displays the items to
be checked before printing the pattern.
4
Examine the pattern and take the appropriate action.
See “Examining the Nozzle Check Pattern” on page 27.
Routine Maintenance
25
1
Make sure that the printer is on and then load a sheet of A4 or Letter-sized plain
paper in the Rear Tray.
Set the Paper Thickness Lever to the right. For details on the Paper Thickness Lever, refer to
“Front View” in “Main Components” of the User’s Guide on-screen manual.
2
3
Open the Canon IJ Printer Utility dialog box.
Print the Nozzle Check Pattern.
(1) Select Test Print in the pop-up menu.
(2) Click Nozzle Check.
(3) Confirm the displayed message and click Print
Check Pattern.
The nozzle check pattern is printed. Do not open
the Print Head Cover while printing.
Note
Clicking Initial Check Items displays the items to
be checked before printing the pattern.
4
Examine the pattern and take the appropriate action.
See “Examining the Nozzle Check Pattern” on page 27.
26
Routine Maintenance
Examining the Nozzle Check Pattern
Examine the nozzle check pattern output by the printer, and clean the Print Head if necessary.
Note
The nozzle check pattern will not be printed correctly if there is not enough ink. Replace the ink tank if the
remaining amount of ink is insufficient.
See “Replacing an Ink Tank” on page 43.
1
Confirm the printed nozzle check pattern.
(1)
(2)
(1) If lines of this pattern are missing, the Black print head nozzle needs cleaning.
Example: When lines are missing
(2) If these patterns have white streaks, the Color print head nozzle needs cleaning.
Example: When white streaks appear
2
Take the appropriate action.
z When cleaning is necessary
Click Cleaning, and then go to step 3-(3) of the Windows or Macintosh Print Head Cleaning
procedure, depending on your platform. See “Print Head Cleaning” on page 28.
z When cleaning is not necessary
Click Exit or Quit on the Pattern Check dialog box to exit nozzle check pattern examination.
Routine Maintenance
27
Print Head Cleaning
Clean the Print Head if lines are missing or if white streaks appear in the printed nozzle check
pattern. Cleaning unclogs the nozzles and restores the print head condition. Note that cleaning the
Print Head causes used ink to be absorbed in the ink absorber. Cleaning the Print Head consumes
ink, so perform Print Head Cleaning only when necessary.
Note
Cleaning the Print Head Without a Computer
The Print Head cleaning can also be performed without a computer, using the RESUME/CANCEL button.
1. Make sure that the printer is on.
2. Hold down the RESUME/CANCEL button until the Power lamp flashes green once, and then
release it immediately.
If you click Cleaning on the Pattern Check dialog box that is displayed after printing the nozzle
check pattern, go to step 3-(3).
1
2
3
Make sure that the printer is on.
Open the printer properties dialog box.
Start Print Head Cleaning.
(1) Click the Maintenance tab.
(2) Click Cleaning.
(3) Select the ink group to be cleaned.
Note
Clicking Initial Check Items displays the items to
be checked before cleaning.
(3)
(4) Click Execute.
Print Head Cleaning starts when the Power
(4)
lamp starts flashing green.
Do not perform any other operations until Print
Head Cleaning finishes. This takes about 2 minutes.
(5) Load a sheet of A4 or Letter-sized plain paper in the Rear Tray and set the Paper
Thickness Lever to the right.
For details on the Paper Thickness Lever, refer to “Front View” in “Main Components” of
the User’s Guide on-screen manual.
28
Routine Maintenance
(6) Confirm the displayed message and click Print Check Pattern.
The nozzle check pattern is printed.
Do not perform any other operations until the nozzle check pattern finishes printing.
Note
The nozzle check pattern will not be printed correctly if there is not enough ink. Replace the ink
tank if the remaining amount of ink is insufficient. See “Replacing an Ink Tank” on page 43.
4
Check the print head condition with the printed nozzle check pattern, and take the
appropriate action.
See “Examining the Nozzle Check Pattern” on page 27.
Note
If the problem is not resolved after performing steps 3 and 4 twice, try Print Head Deep Cleaning.
See “Print Head Deep Cleaning” on page 31.
If you click Cleaning on the Pattern Check dialog box that is displayed after printing the nozzle
check pattern, go to step 3-(3).
1
2
3
Make sure that the printer is on.
Open the Canon IJ Printer Utility dialog box.
Start Print Head Cleaning.
(1) Make sure that Cleaning is selected in the pop-up menu.
(2) Click Cleaning.
(3) Select the ink group to be cleaned.
Note
Clicking Initial Check Items displays the items to
be checked before cleaning.
(4) Click OK.
Print Head Cleaning starts when the Power
lamp starts flashing green.
Do not perform any other operations until Print
Head Cleaning finishes. This takes about 2
minutes.
(3)
(4)
(5) Load a sheet of A4 or Letter-sized plain paper in the Rear Tray and set the Paper
Thickness Lever to the right.
For details on the Paper Thickness Lever, refer to “Front View” in “Main Components” of
the User’s Guide on-screen manual.
Routine Maintenance
29
(6) Confirm the displayed message and click Print Check Pattern.
The nozzle check pattern is printed.
Do not perform any other operations until the nozzle check pattern finishes printing.
Note
The nozzle check pattern will not be printed correctly if there is not enough ink. Replace the ink
tank if the remaining amount of ink is insufficient. See “Replacing an Ink Tank” on page 43.
4
Check the print head condition with the printed nozzle check pattern, and take the
appropriate action.
See “Examining the Nozzle Check Pattern” on page 27.
Note
If the problem is not resolved after performing steps 3 and 4 twice, try Print Head Deep Cleaning.
See “Print Head Deep Cleaning” on page 31.
30
Routine Maintenance
Print Head Deep Cleaning
If print quality does not improve by standard Print Head Cleaning, try Print Head Deep Cleaning,
which is a more powerful process. Note that cleaning the Print Head causes used ink to be absorbed
in the ink absorber. Print Head Deep Cleaning consumes more ink than standard Print Head
Cleaning, so perform this procedure only when necessary.
1
2
3
Make sure that the printer is on.
Open the printer properties dialog box.
Start Print Head Deep Cleaning.
(1) Click the Maintenance tab.
(2) Click Deep Cleaning.
(3) Select the ink group to be deeply cleaned.
Note
Clicking Initial Check Items displays the items to
be checked before deep cleaning.
(3)
(4) Click Execute.
(4)
(5) Confirm the displayed message and click OK.
Print Head Deep Cleaning starts when the Power lamp starts flashing green.
Do not perform any other operations until Print Head Deep Cleaning finishes. This takes
about 2 minutes.
4
Check the condition of the Print Head.
(1) Load a sheet of A4 or Letter-sized plain paper in the Rear Tray and set the Paper
Thickness Lever to the right.
For details on the Paper Thickness Lever, refer to “Front View” in “Main Components” of
the User’s Guide on-screen manual.
(2) Print the nozzle check pattern to check the print head condition.
See “Printing the Nozzle Check Pattern” on page 25.
(3) If the print head nozzles are still not clean, turn off the printer and perform another Print
Head Deep Cleaning after 24 hours.
(4) If this does not solve the problem, the Print Head may be damaged. Contact your Canon
Service representative.
Routine Maintenance
31
1
2
3
Make sure that the printer is on.
Open the Canon IJ Printer Utility dialog box.
Start Print Head Deep Cleaning.
(1) Make sure that Cleaning is selected in the pop-up menu.
(2) Click Deep Cleaning.
(3) Select the ink group to be deeply cleaned.
Note
Clicking Initial Check Items displays the items to
be checked before deep cleaning.
(4) Click OK.
Print Head Deep Cleaning starts when the
Power lamp starts flashing green.
Do not perform any other operations until Print
Head Deep Cleaning finishes. This takes about
2 minutes.
4
(3)
(4)
Check the condition of the Print Head.
(1) Load a sheet of A4 or Letter-sized plain paper in the Rear Tray and set the Paper
Thickness Lever to the right.
For details on the Paper Thickness Lever, refer to “Front View” in “Main Components” of
the User’s Guide on-screen manual.
(2) Print the nozzle check pattern to check the print head condition.
See “Printing the Nozzle Check Pattern” on page 25.
(3) If the print head nozzles are still not clean, turn off the printer and perform another Print
Head Deep Cleaning after 24 hours.
(4) If this does not solve the problem, the Print Head may be damaged. Contact your Canon
Service representative.
32
Routine Maintenance
Aligning the Print Head
If ruled lines are printed misaligned or print results are otherwise unsatisfactory, adjust the print head
position.
„ Automatic Print Head Alignment
For Automatic Print Head Alignment, follow the procedure below.
Note
z The print head alignment pattern is printed in black and blue only.
z Aligning the Print Head without a Computer
The Print Head Alignment can also be performed without a computer, using the RESUME/
CANCEL button.
If the printer driver is not installed in the computer, align the Print Head in this way.
1. Make sure that the printer is turned on, and then load a sheet of the supplied paper
(Paper For Print Head Alignment) or A4/Letter-sized Canon Matte Photo Paper MP101 with the printing side (whiter side) facing up in the Rear Tray.
2. Set the Paper Thickness Lever to the right. For details on the Paper Thickness Lever,
refer to “Front View” in “Main Components” of the User’s Guide on-screen manual.
3. Hold down the RESUME/CANCEL button until the Power lamp flashes green four
times, and then release it immediately.
The print head alignment pattern is printed. Do not open the Print Head Cover while printing.
The print head position is adjusted automatically when the print head alignment pattern finishes
printing.
1
Make sure that the printer is turned on, and then load a sheet of the supplied paper
(Paper For Print Head Alignment) or A4/Letter-sized Canon Matte Photo Paper
MP-101 with the printing side (whiter side) facing up in the Rear Tray.
Set the Paper Thickness Lever to the right. For details on the Paper Thickness Lever, refer to
“Front View” in “Main Components” of the User’s Guide on-screen manual.
2
3
Open the printer properties dialog box.
Adjust the print head pattern.
(1) Click the Maintenance tab.
(1)
(2) Click Print Head Alignment.
(2)
Routine Maintenance
33
(3) Confirm the displayed message and click
Align Print Head.
The print head alignment pattern is printed.
Printing takes about 4 minutes to complete.
Important
Do not open the Print Head Cover while printing.
Note
Clicking Print Alignment Value prints the current
settings and finishes Print Head Alignment.
If the pattern is printed as shown right, the Print
Head is aligned automatically.
Note
z If the pattern is not printed successfully, see “Alarm
Lamp Flashes Orange” on page 67.
z If results of Automatic Print Head Alignment are not
satisfactory, see “Manual Print Head Alignment” on
page 36 and align the Print Head manually.
1
Make sure that the printer is turned on, and then load a sheet of the supplied paper
(Paper For Print Head Alignment) or A4/Letter-sized Canon Matte Photo Paper
MP-101 with the printing side (whiter side) facing up in the Rear Tray.
Set the Paper Thickness Lever to the right. For details on the Paper Thickness Lever, refer to
“Front View” in “Main Components” of the User’s Guide on-screen manual.
2
3
34
Open the Canon IJ Printer Utility dialog box.
Adjust the print head pattern.
Routine Maintenance
(1) Select Test Print in the pop-up menu.
(1)
(2) Click Print Head Alignment.
(2)
(3) Confirm the displayed message and click
Align Print Head.
The print head alignment pattern is printed.
Printing takes about 4 minutes to complete.
Important
Do not open the Print Head Cover while printing.
Note
Clicking Print Alignment Value prints the current
settings and finishes Print Head Alignment.
If the pattern is printed as shown right, the Print
Head is aligned automatically.
Note
z If the pattern is not printed successfully, see “Alarm
Lamp Flashes Orange” on page 67.
z If results of Automatic Print Head Alignment are not
satisfactory, see “Manual Print Head Alignment” on
page 36 and align the Print Head manually.
Routine Maintenance
35
„ Manual Print Head Alignment
If the results of Automatic Print Head Alignment are not satisfactory, follow the procedure below
to perform Manual Print Head Alignment to precisely align the Print Head.
For details on performing Automatic Print Head Alignment, see “Automatic Print Head
Alignment” on page 33.
1
Make sure that the printer is on and then load two sheets of A4 or Letter-sized plain
paper in the Rear Tray.
Set the Paper Thickness Lever to the right. For details on the Paper Thickness Lever, refer to
“Front View” in “Main Components” of the User’s Guide on-screen manual.
2
Print the pattern.
(1) Open the printer properties dialog box.
(2) Click the Maintenance tab and then Custom Settings.
(3) Select the Align heads manually check box, and then click Send.
(4) Confirm the displayed message and click OK.
(5) In the Maintenance sheet click Print Head Alignment.
(6) Confirm the displayed message and click
Align Print Head.
Important
Do not open the Print Head Cover while printing.
Note
Clicking Print Alignment Value prints the current
settings and finishes Print Head Alignment.
(7) After the pattern is printed, click Yes.
The dialog for entering a print head alignment
value is displayed.
36
Routine Maintenance
3
Look at the first printout and adjust the print
head position.
(1) Check the printed patterns and select the
number of the pattern in column A that has the
least noticeable streaks.
Note
If it is difficult to pick the best pattern, pick the
setting that produces the least noticeable vertical
white streaks.
(A)
(B)
(A) Less noticeable vertical white streaks
(B) More noticeable vertical white streaks
(2) Repeat the procedure until you finish inputting
the pattern number for column N, then click
OK.
(3) Confirm the displayed message and click OK.
The second pattern is printed.
Important
Do not open the Print Head Cover while printing.
Routine Maintenance
37
4
Look at the second printout and adjust the
print head position.
(1) Check the printed patterns and select the
number of the pattern in column O that has the
least noticeable horizontal streaks.
Note
If it is difficult to pick the best pattern, pick the
setting that produces the least noticeable
horizontal white streaks.
(C)
(D)
(C) Less noticeable horizontal white streaks
(D) More noticeable horizontal white streaks
(2) Repeat the procedure until you finish inputting
the pattern number for column V, then click OK.
(3) Confirm the displayed message, load a sheet
of A4 or Letter-sized plain paper in the Rear
Tray, and then click OK.
The third pattern is printed.
Important
Do not open the Print Head Cover while printing.
38
Routine Maintenance
5
Look at the third printout and adjust the print
head position.
(1) Check the printed patterns and select the
number of the pattern in column W that has the
least noticeable streaks.
Note
If it is difficult to pick the best pattern, pick the
setting that produces the least noticeable white
streaks.
(E)
(F)
(E) Less noticeable horizontal white streaks
(F) More noticeable horizontal white streaks
(2) Similarly, select the number of the pattern in
column X that has the least noticeable streaks,
then click OK.
(3) Confirm the displayed message and click OK.
1
Make sure that the printer is on and then load two sheets of A4 or Letter-sized plain
paper in the Rear Tray.
Set the Paper Thickness Lever to the right. For details on the Paper Thickness Lever, refer to
“Front View” in “Main Components” of the User’s Guide on-screen manual.
2
Print the pattern.
(1) Open the Canon IJ Printer Utility dialog box.
(2) Select Custom Settings in the pop-up menu.
(3) Select the Align heads manually check box, and then click Send.
(4) Confirm the displayed message and click OK.
(5) Select Test Print in the pop-up menu.
(6) Click Print Head Alignment.
Routine Maintenance
39
(7) Confirm the displayed message and click
Align Print Head.
The print head alignment pattern is printed.
Important
Do not open the Print Head Cover while printing.
Note
Clicking Print Alignment Value prints the current
settings and finishes Print Head Alignment.
3
Look at the first printout and adjust the print
head position.
(1) Check the printed patterns and select the
number of the pattern in column A that has the
least noticeable streaks.
Note
If it is difficult to pick the best pattern, pick the
setting that produces the least noticeable vertical
white streaks.
(A)
(B)
(A) Less noticeable vertical white streaks
(B) More noticeable vertical white streaks
(2) Repeat the procedure until you finish inputting
the pattern number for column N, then click
Send.
(3) Confirm the displayed message and click OK.
The second pattern is printed.
Important
Do not open the Print Head Cover while printing.
40
Routine Maintenance
4
Look at the second printout and adjust the
print head position.
(1) Check the printed patterns and select the
number of the pattern in column O that has the
least noticeable horizontal streaks.
Note
If it is difficult to pick the best pattern, pick the
setting that produces the least noticeable
horizontal white streaks.
(C)
(D)
(C) Less noticeable horizontal white streaks
(D) More noticeable horizontal white streaks
(2) Repeat the procedure until you finish inputting
the pattern number for column V, then click
Send.
(3) Confirm the displayed message, load a sheet
of A4 or Letter-sized plain paper in the Rear
Tray, and then click OK.
The third pattern is printed.
Important
Do not open the Print Head Cover while printing.
Routine Maintenance
41
5
Look at the third printout and adjust the print
head position.
(1) Check the printed patterns and select the
number of the pattern in column W that has the
least noticeable streaks.
Note
If it is difficult to pick the best pattern, pick the
setting that produces the least noticeable white
streaks.
(E)
(F)
(E) Less noticeable horizontal white streaks
(F) More noticeable horizontal white streaks
(2) Similarly, select the number of the pattern in
column X that has the least noticeable streaks,
then click Send.
42
Routine Maintenance
Replacing an Ink Tank
This section explains the way to confirm the ink status and the procedure to replace ink tanks.
When ink runs out or other errors occur, the Alarm lamp flashes orange to inform you of the error.
See “Alarm Lamp Flashes Orange” on page 67 and confirm how to handle it. When printing from
your computer, error messages appear on your computer screen as well.
Note
z For information on the compatible ink tanks, refer to the back cover of this guide.
z If printing becomes faint or white streaks appear despite sufficient ink levels, see “When Printing
Becomes Faint or Colors Are Incorrect” on page 24.
„ Getting the Ink Status Information
You can confirm the status of ink tanks in the following two ways:
z “With the Ink Lamps” on page 43
z “With the Computer Screen” on page 44
z With the Ink Lamps
You can confirm the status of each ink tank by the ink lamps. Open the Print Head Cover of the
printer to confirm how the ink lamps light or flash.
z Ink lamp is on
The ink tank is correctly set and there is enough ink remaining to print.
z Ink lamp is flashing
Flashing slowly (at around 3-second intervals)
......Repeats
Ink is low. You can continue printing for a while, but we recommend you to have a new ink
tank available.
Flashing quickly (at around 1-second intervals)
......Repeats
The ink tank is empty. Replace it with a new one.
z Ink lamp is off
The tank is not set properly or the function for detecting the remaining ink level is disabled.
If the ink tank is not set properly, press the
mark on the ink tank until the tank clicks into
place.
If the function for detecting the remaining ink level is disabled, replace the ink tank with a new
one. See “Replacing Ink Tanks” on page 45.
If the lamps are still off after reinserting the ink tanks, there has been an error and the printer
cannot print. Confirm the number of times the Alarm lamp is flashing, take the appropriate
action to resolve the error. See “Alarm Lamp Flashes Orange” on page 67.
Routine Maintenance
43
z With the Computer Screen
You can confirm the status of each ink tank on the printer status monitor (Windows) and Canon
IJ Printer Utility (Macintosh).
(A)
(A)
(A) Confirm whether any symbols are displayed here.
Ink is low. You can continue printing for a while, but we recommend you to have a new ink
tank available.
Ink may have run out. Confirm the number of the times the Alarm lamp is flashing, and see
“Four Flashes: The Print Head Lock Lever is not locked properly. / Ink tank is not installed
properly. / Ink may have run out.” on page 67 or “Seventeen Flashes: Ink has run out.” on
page 69 in “Alarm Lamp Flashes Orange” on page 67, and take the appropriate action.
Note
Message may be displayed during printing. Confirm the displayed message and take the
appropriate action.
Follow the procedure below to open each of the confirmation screens.
(1) Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from Control Panel” in
“Opening the Printer Properties Dialog Box (Windows)” of the User’s Guide on-screen
manual.
(2) Click View Printer Status on the Maintenance sheet.
To confirm the ink tank information, click the Ink Details menu.
Note
You can also display the printer status monitor by clicking the Canon XXX (where “XXX” is your
printer’s name) which appears on the taskbar during printing.
* When infrared communication is performed with the computer, the printer status monitor screen is
not displayed.
(1) Open the Canon IJ Printer Utility.
Refer to “Opening the Canon IJ Printer Utility (Macintosh)” in the User’s Guide on-screen
manual.
44
Routine Maintenance
(2) Select Ink Level Information in the pop-up menu.
To confirm the ink tank information, click Ink Details.
„ Replacing Ink Tanks
When ink tanks run out of ink, replace them using the following steps.
Important
Handling Ink
z To maintain optimal printing quality, we recommend the use of specified Canon brand ink tanks.
Refilling ink is not recommended.
z Once you remove an ink tank, replace it immediately. Do not leave the printer with ink tanks
removed.
z Replace empty tanks with new ones. Inserting partially used ink tanks may cause the nozzles to
clog. Furthermore, with such tanks, the printer will not be able to inform you when to replace the
tanks properly.
z Once an ink tank has been installed, do not remove it from the printer and leave it out in the
open. This will cause the ink tank to dry out, and the printer may not operate properly when it is
reinstalled. To maintain optimal printing quality, use an ink tank within six months of first use.
z Color ink may be consumed even when printing a black-and-white document or when blackand-white printing is specified.
Color ink is also consumed in Print Head Cleaning and Print Head Deep Cleaning, which may
be necessary to maintain the printer’s performance. When an ink tank is out of ink, replace it
immediately with a new one.
1
Make sure that the printer is on, and then open the Print Head Cover.
The Print Head Holder moves to the center.
Caution
z Do not hold the Print Head Holder to stop or move it.
z Do not touch the metallic parts or other parts inside the printer.
Important
If the Print Head Cover is left open for more than 10 minutes, the Print Head Holder moves to the
right. Close and reopen the Print Head Cover to return the holder to the center.
2
Remove the ink tank whose lamp is flashing fast.
(1) Push the tab and remove the ink tank.
Important
z Handle ink tanks carefully to avoid staining clothing
or the surrounding area.
z Discard empty ink tanks according to the local laws
and regulations regarding disposal of consumables.
Note
z Do not remove both ink tanks at a time. Be sure to
replace ink tanks one by one when replacing both
ink tanks.
z For details on ink tank flashing speed, see “Getting
the Ink Status Information” on page 43.
(A)
(A) Do NOT touch the Print Head Lock
Lever; remove only the ink tank.
If you pull up the Print Head Lock
Lever, refer to “Inside” in “Main
Components” of the User’s Guide
on-screen manual and lock it again.
Routine Maintenance
45
3
Prepare the replacement tank.
Remove the new ink tank from its packaging, then remove the orange protective cap (A) from
the bottom of the ink tank.
Discard the cap once it is removed.
(A)
Important
z Do not touch the electrical contacts (B) on the ink
tank. Doing so can cause the printer to malfunction
or become unable to print.
z Shaking ink tanks may cause ink to spill out and
stain clothing or the surrounding area. Handle ink
tanks carefully.
z Be careful not to stain your clothes and hands with
ink on the removed protective cap.
z Do not reattach the protective cap once you have
removed it. Discard it according to the local laws
and regulations regarding disposal of consumables.
z Do not touch the open ink port (C) once the
protective cap is removed, as this may prevent the
ink from being ejected properly.
46
Routine Maintenance
(B)
(C)
4
Install the ink tank.
(1) Insert the front end of the ink tank into the Print
Head by aligning the
mark on the ink tank
with the
mark on the Print Head Holder.
(2) Press on the
mark on the ink tank until
the ink tank snaps firmly into place.
(3) Make sure that the ink lamp lights up red.
(1)
(2)
(3)
Important
z Install both ink tanks to print. The printer cannot be used unless both ink tanks are installed.
z If the front (innermost) part of the ink tank (A) is sticking up, push down on the Canon logo on
the ink tank as illustrated below. Do not remove the ink tank forcibly.
(A)
Routine Maintenance
47
5
Close the Print Head Cover.
Note
z If the Alarm lamp still flashes orange after the Print Head Cover is closed, see “Alarm Lamp
Flashes Orange” on page 67.
z When you start printing after replacing the ink tank, Print Head Cleaning is performed
automatically. Do not perform any other operations until Print Head Cleaning finishes. The
Power lamp flashes green during cleaning.
48
Routine Maintenance
Keeping the Best Printing Results
To avoid drying of the Print Head and clogging of the nozzles, note the following.
Note
z Ink may blur depending on the paper in the following cases;
– Printed area is traced with a highlight pen or paint-stick, or
– Printed area is stained with water or sweat
z If the print head nozzles get clogged, printouts will become faint or particular colors will not be printed
properly. For details, “When Printing Becomes Faint or Colors Are Incorrect” on page 24.
„ When You Turn Off the Printer
Follow the procedure below to turn off the printer.
(1) Press the Power button to turn off the printer.
(2) Confirm that the Power lamp has gone out.
This takes a few seconds or as long as around 30 seconds.
(3) Unplug the power plug from the wall outlet.
When you press the Power button to turn off the printer, the printer automatically puts a
protective cap on the Print Head to prevent the ink from drying. If you remove the power plug
before the Power lamp goes out, this capping will not be done properly, causing the Print Head
to dry and clog.
If you stand the printer up or carry the printer before the Power lamp goes out, this may
cause the ink to leak or the printer to break.
„ When You Are Not Using the Printer for a Long Time
When you are not using the printer for a long time, print in both black & white and in color, or
perform Print Head Cleaning, about once a month to prevent degradation of the Print Head.
Numerous nozzles are installed in the Print Head for high-precision printing. Just as the
uncapped tip of a ballpoint pen or marker becomes dry and unusable if it is not used for a long
period of time, the print head nozzles become blocked by dried ink. Periodically printing or
cleaning the Print Head can prevent this blockage.
If you have not used the printer for a long time, print out the nozzle check pattern to check the
print head condition before printing.
Routine Maintenance
49
Cleaning Your Printer
This section describes the cleaning procedure that is needed to maintain your printer.
Caution
z Do not use tissue paper, paper towels, or similar materials for cleaning so as not to scratch the surface.
Paper tissue powders or fine threads may remain inside the printer and cause problems such as Print
Head blockage and poor printing results. Make sure to use a soft cloth.
z Never use volatile liquids such as thinners, benzene, acetone, or any other chemical cleaner to clean
the printer, as this may cause a malfunction or damage the printer’s surface.
„ Wiping Off Dirt on the Printer
Be sure to use a soft cloth such as eyeglasses cleaning cloth and wipe off dirt on the surface
with it gently. Smooth out wrinkles on the cloth if necessary before cleaning.
Caution
z Be sure to turn off the power and disconnect the power plug before cleaning the printer.
z Do not use tissue paper, rough-textured cloth, or similar materials, as this may scratch the
surface.
„ Cleaning the Paper Feed Roller (Roller Cleaning)
Clean the Paper Feed Roller if paper is not fed properly. Cleaning the Paper Feed Roller will
wear the roller, so perform this only when necessary.
Note
Cleaning the Paper Feed Roller Without a Computer
The Roller Cleaning can also be performed without a computer, using the RESUME/CANCEL
button.
1. Make sure that the printer is on, and then remove any paper from the Rear Tray.
2. Hold down the RESUME/CANCEL button until the Power lamp flashes green three
times, and then release it immediately.
The Paper Feed Roller will rotate as they clean. The Power lamp is flashing green
while the Paper Feed Roller is rotating. The Power lamp is lit green when the Paper
Feed Roller finishes rotating.
3. Repeat step 2 twice.
4. Make sure that the Paper Feed Roller stops rotating, then load three or more sheets of
A4 or Letter-sized plain paper in portrait orientation in the Rear Tray.
The roller cleaning requires three sheets of A4 or Letter-sized plain paper.
5. Set the Paper Thickness Lever to the right. For details on the Paper Thickness Lever,
refer to “Front View” in “Main Components” of the User’s Guide on-screen manual.
6. Hold down the RESUME/CANCEL button until the Power lamp flashes green three
times, and then release it immediately.
The paper cleans the Paper Feed Roller as it feeds through the printer.
7. Repeat step 6 twice.
If the problem is not resolved, turn off the printer, unplug the power plug, and then
wipe the Paper Feed Roller located on the right side inside the Rear Tray with a
moistened cotton swab or the like. Rotate the roller manually as you clean it. Do not
touch the roller with your fingers; rotate it with the cotton swab. If this does not solve
the problem, contact your Canon Service representative.
50
Routine Maintenance
1
2
3
4
Make sure that the printer is on, and then remove any paper from the Rear Tray.
Open the printer properties dialog box.
Click the Maintenance tab and then Roller Cleaning.
Confirm the displayed message, and then click OK.
The Paper Feed Roller will rotate as they clean.
5
Make sure that the Paper Feed Roller stops rotating. When the message appears,
load three or more sheets of A4 or Letter-sized plain paper in portrait orientation in
the Rear Tray.
The roller cleaning requires three sheets of A4 or Letter-sized plain paper.
Set the Paper Thickness Lever to the right. For details on the Paper Thickness Lever, refer to
“Front View” in “Main Components” of the User’s Guide on-screen manual.
6
Confirm the displayed message and click OK.
The paper that is loaded in the printer will feed through the printer and be ejected. Do not
perform any other operation while the Paper Feed Roller is being cleaned.
7
Confirm the displayed message and click OK.
If the problem is not resolved, turn off the printer, unplug the power plug, and then wipe the
Paper Feed Roller (A) located on the right side inside the Rear Tray with a moistened cotton
swab or the like. Rotate the roller (A) manually as you clean it. Do not touch the roller with
your fingers; rotate it with the cotton swab. If this does not solve the problem, contact your
Canon Service representative.
(A)
Routine Maintenance
51
1
2
3
4
5
Make sure that the printer is on, and then remove any paper from the Rear Tray.
Open the Canon IJ Printer Utility dialog box.
Make sure that Cleaning is selected in the pop-up menu.
Click Roller Cleaning.
Confirm the displayed message and click OK.
The Paper Feed Roller will rotate as they clean.
6
Make sure that the Paper Feed Roller stops rotating. When the message appears,
load three or more sheets of A4 or Letter-sized plain paper in portrait orientation in
the Rear Tray.
The roller cleaning requires three sheets of A4 or Letter-sized plain paper.
Set the Paper Thickness Lever to the right. For details on the Paper Thickness Lever, refer to
“Front View” in “Main Components” of the User’s Guide on-screen manual.
7
Confirm the displayed message, and then click OK.
The paper that is loaded in the printer will feed through the printer and be ejected. Do not
perform any other operation while the Paper Feed Roller is being cleaned.
If the problem is not resolved, turn off the printer, unplug the power plug, and then wipe the
Paper Feed Roller (A) located on the right side inside the Rear Tray with a moistened cotton
swab or the like. Rotate the roller (A) manually as you clean it. Do not touch the roller with
your fingers; rotate it with the cotton swab. If this does not solve the problem, contact your
Canon Service representative.
(A)
52
Routine Maintenance
„ Cleaning the Inside of the Printer
If the printed paper is smudged, the inside of the printer may be dirty.
To always get best quality printing result, periodical cleaning of the inside of the printer is
recommended.
You can clean this part in two ways:
z See “Cleaning with the Printer Driver (Bottom Plate Cleaning)” on page 53.
z See “Cleaning the Protrusions Inside the Printer” on page 56.
z Cleaning with the Printer Driver (Bottom Plate Cleaning)
This section describes how to clean the inside of the printer. If the inside of the printer becomes
dirty, printed paper may get dirty, so we recommend performing cleaning regularly.
Note
Cleaning the Inside of the Printer without a Computer
The Bottom Plate Cleaning can also be performed without a computer, using the RESUME/
CANCEL button.
1. Prepare two sheets of A4 or Letter-sized plain paper.
2. Make sure that the printer is on, and then load only one sheet of paper in the Rear
Tray.
3. Fold the other paper in half widthwise, and then unfold it.
4. Load the paper folded in step 3 on the paper loaded in step 2.
Load the paper folded in step 3 with the open side facing up.
5. Set the Paper Thickness Lever to the right. For details on the Paper Thickness Lever,
refer to “Front View” in “Main Components” of the User’s Guide on-screen manual.
6. Hold down the RESUME/CANCEL button until the Power lamp flashes green five
times, and then release it immediately.
Bottom Plate Cleaning is performed and only the paper folded in step 3 is ejected.
Check the folded part of the ejected paper. If it is smudged with ink, perform Bottom
Plate Cleaning again.
When performing Bottom Plate Cleaning again, make sure to use a new piece of
paper, and proceed from step 3.
If the problem is not resolved after performing cleaning twice, the protrusions inside
the printer may be stained. Clean them according to instructions. See “Cleaning the
Protrusions Inside the Printer” on page 56.
Routine Maintenance
53
1
2
Prepare two sheets of A4 or Letter-sized plain paper.
3
4
Fold the other paper in half widthwise, and then unfold it.
Make sure that the printer is on, and then load only one sheet of paper in the Rear
Tray.
Load the paper folded in step 3 on the paper
loaded in step 2.
Load the paper folded in step 3 with the open side
facing up.
(A)
Set the Paper Thickness Lever to the right.
For details on the Paper Thickness Lever, refer to
“Front View” in “Main Components” of the User’s
Guide on-screen manual.
(A) Load the paper after unfolding it.
5
6
7
Open the printer properties dialog box.
Click the Maintenance tab, and then Bottom Plate Cleaning.
Confirm the displayed message and click Execute.
Bottom Plate Cleaning is performed and only the paper folded in step 3 is ejected.
Important
Do not perform any other operation while the bottom plate is being cleaned.
Check the folded part of the ejected paper. If it is smudged with ink, perform Bottom Plate
Cleaning again.
Note
When performing Bottom Plate Cleaning again, make sure to use a new piece of paper, and
proceed from step 3.
If the problem is not resolved after performing cleaning twice, the protrusions inside the
printer may be stained. Clean them according to instructions. See “Cleaning the Protrusions
Inside the Printer” on page 56.
54
Routine Maintenance
1
2
Prepare two sheets of A4 or Letter-sized plain paper.
3
4
Fold the other paper in half widthwise, and then unfold it.
Make sure that the printer is on, and then load only one sheet of paper in the Rear
Tray.
Load the paper folded in step 3 on the paper
loaded in step 2.
Load the paper folded in step 3 with the open side
facing up.
(A)
Set the Paper Thickness Lever to the right.
For details on the Paper Thickness Lever, refer to
“Front View” in “Main Components” of the User’s
Guide on-screen manual.
(A) Load the paper after unfolding it.
5
6
7
8
Open the Canon IJ Printer Utility dialog box.
Make sure that Cleaning is selected in the pop-up menu.
Click Bottom Plate Cleaning.
Confirm the displayed message and click OK.
Bottom Plate Cleaning is performed and only the paper folded in step 3 is ejected.
Important
Do not perform any other operation while the bottom plate is being cleaned.
Check the folded part of the ejected paper. If it is smudged with ink, perform Bottom Plate
Cleaning again.
Note
When performing Bottom Plate Cleaning again, make sure to use a new piece of paper, and
proceed from step 3.
If the problem is not resolved after performing cleaning twice, the protrusions inside the
printer may be stained. Clean them according to instructions. See “Cleaning the Protrusions
Inside the Printer” on page 56.
Routine Maintenance
55
z Cleaning the Protrusions Inside the Printer
If protrusions inside the printer are stained, wipe off any ink from the protrusions using a cotton
swab or the like.
Caution
Be sure to turn off the power and disconnect the power plug before cleaning the printer.
56
Routine Maintenance
Troubleshooting
This section describes troubleshooting tips for problems you may encounter when using the printer.
Note
This section mainly describes the methods of printer operation for troubleshooting. To handle problems
using your computer, refer to “Troubleshooting” in the User’s Guide on-screen manual. For details on how
to view the on-screen manuals, see “Reading the On-screen Manuals” on page 78.
z “Cannot Install the Printer Driver” on page 58
z “Cannot Connect to Computer Properly” on page 60
z “Print Results Not Satisfactory” on page 61
z “Printer Does Not Start” on page 64
z “Printer Moves But Ink Is Not Ejected” on page 65
z “Paper Does Not Feed Properly” on page 65
z “Paper Jams” on page 66
z “Alarm Lamp Flashes Orange” on page 67
z “Power Lamp Flashes Green and Alarm Lamp Flashes Orange Alternately” on page 69
z “Message Appears on the Computer Screen” on page 70
z “Error Message Appears on a PictBridge Compliant Device” on page 74
z “Cannot Print Properly through Infrared Communication” on page 75
z “Cannot Print Properly via Bluetooth Communication” on page 75
If an Error Occurs When the Printer Is Connected to a Computer
When an error occurs in printing such as the printer is out of paper or paper is jammed, a
troubleshooting message is displayed automatically. Take the appropriate action described in the
message.
The message may vary depending on the version of your operating system.
* When infrared communication is
performed with the computer, the
printer status monitor screen is not
displayed.
Troubleshooting
57
Cannot Install the Printer Driver
Cause
Action
If you were unable to proceed beyond the Printer Connection screen, follow
the procedure below to reinstall the printer driver.
Unable to proceed beyond the Printer
Connection screen.
z When connecting with a USB cable
(1)Click Cancel on the Printer Connection screen.
(2)Click Start Over on the Installation Failure screen.
(3)Click Back on the screen that appears next.
(4)Click Exit, then remove the CD-ROM.
(5)Turn the printer off.
(6)Restart the computer.
(7)Make sure you have no application software running.
(8)Follow the procedure described in your setup sheet to reinstall the printer
driver.
z When connecting through infrared communication
(1)Click Cancel on the Printer Connection screen.
(2)Click Start Over on the Installation Failure screen.
(3)Click Back on the screen that appears next.
(4)Click Custom Install.
(5)Select the checkbox of the software to install, and then click Next.
(6)Click Install.
(7)Click Yes on the License Agreement screen.
(8)Click Manual Selection on the Printer Connection screen.
(9)Select IR.
(10)Click Next.
(11)Follow the procedure described in your setup sheet to reinstall the printer
driver.
58
Troubleshooting
Cause
Installation does not start automatically
when the Setup CD-ROM is inserted
into your computer’s disc drive.
Action
(1)Click Start then Computer.
In Windows XP, click Start then My Computer.
In Windows 2000, double-click the My Computer icon on the desktop.
(2)Double-click the CD-ROM icon
on the displayed window.
If the contents of the CD-ROM are displayed, double-click MSETUP4.EXE.
(1)Double-click the CD-ROM icon
on your desktop to start installation.
Note
If the CD-ROM icon is not displayed, try the followings:
z Remove the CD-ROM from your computer, then insert it again.
z Restart your computer.
If the icon is still not displayed, try different discs and see if they are displayed. If
other discs are displayed, there is a problem with the Setup CD-ROM. Contact a
Canon Service representative.
Installation procedure not followed
correctly.
Follow the procedure described in your setup sheet for proper installation.
If the drivers were not installed correctly, uninstall the printer driver, restart your
computer, and then reinstall the drivers. Refer to the PC Printing Guide onscreen manual.
Note
If the installer was forced to be terminated due to an Windows error, the system
may be in an unstable condition and you may not be able to install the drivers.
Restart your computer before reinstalling.
Troubleshooting
59
Cannot Connect to Computer Properly
„ Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work
Cause
Your system environment is not fully
compatible with USB 2.0 Hi-Speed.
Action
If your system environment is not fully compatible with USB 2.0 Hi-Speed, the
printer will operate at a lower speed provided under USB 1.1. In this case, the
printer operates properly but printing speed may slow down due to
communication speed.
Check the following to ensure that your system environment supports USB 2.0
Hi-Speed connection.
z The USB port on your computer supports USB 2.0 Hi-Speed connection.
z The USB cable, and the USB hub if you are using one, support USB 2.0 HiSpeed connection.
Be sure to use a certified USB 2.0 Hi-Speed cable. We recommend the cable
to be no longer than around 10 feet / 3 meters.
z The operating system of your computer supports USB 2.0 Hi-Speed
connection.
Obtain and install the latest update for your computer.
z The USB 2.0 Hi-Speed driver operates properly.
Obtain the latest version of the USB 2.0 Hi-Speed driver compatible with your
hardware and install it on your computer.
Important
For details on USB 2.0 Hi-Speed of your system environment, contact the
manufacturer of your computer, USB cable, or USB hub.
„ “This Device Can Perform Faster” Message Is Displayed
Cause
Your system environment is not fully
compatible with USB 2.0 Hi-Speed.
60
Action
Your system environment is not compatible with USB 2.0.
See “Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work” on
page 60.
Troubleshooting
Print Results Not Satisfactory
If the print result is not satisfactory such as white streaks, misaligned lines, and uneven colors,
confirm the paper and print quality settings first.
z Check 1: Do the page size and media type settings match the size and
type of the loaded paper?
When these settings are incorrect, you cannot obtain a proper print result. If you are printing a
photograph or an illustration, incorrect paper type setting may reduce the quality of printout color.
Also, if you print with an incorrect paper type setting, the printed surface may be scratched. In
borderless printing, uneven coloring may occur depending on the combination of the paper type
setting and the loaded paper.
z Check 2: Did you set the print quality setting appropriately?
Select a print quality option suitable to the paper and image for printing. If you notice blurs or
uneven colors, increase the print quality setting and try printing again.
* You cannot change the print quality setting when printing from a wireless communication
device or PictBridge compliant device. (You may change the print quality setting with some
Bluetooth devices.)
The method to confirm the paper and print quality settings differs depending on what you do with
your printer.
To print from a PictBridgecompliant device
Confirm by using your PictBridge compliant device.
See “Printing Photographs Directly from a Compliant Device” on
page 20.
To print from a wireless
communication device
Confirm by using the Canon Setup Utility.
Refer to “Printing trough Wireless Communication” and “Using the
Canon Setup Utility” of the User’s Guide on-screen manual.
To print from a computer
Confirm by using the printer driver.
Refer to the PC Printing Guide on-screen manual.
z Check 3: If the problem is not resolved, there may be other causes.
See also the sections below.
z “Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight Lines Are Misaligned”
on page 62
z “White Streaks” on page 62
z “Printed Paper Curls or Has Ink Blots” on page 62
z “Printed Surface Is Scratched/Paper Is Smudged” on page 62
z “Colors Are Uneven or Streaked” on page 64
Troubleshooting
61
„ Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight
Lines Are Misaligned
Cause
Action
The media is loaded with the wrong
side facing upwards.
When using paper with one printable surface, make sure the paper is loaded
with the printable side facing up.
Printing on the wrong side of such paper may cause unclear prints or prints with
reduced quality.
Refer to the instruction manual supplied with the paper for detailed information
on the printable side.
Ink tank is empty.
Open the Print Head Cover of the printer to confirm how the ink lamps light or
flash, and then take the appropriate action depending on the error condition. For
details, see “Getting the Ink Status Information” on page 43.
Print Head nozzles are clogged.
See “When Printing Becomes Faint or Colors Are Incorrect” on page 24 and
perform any necessary maintenance operation.
Print Head is misaligned.
If you did not align the Print Head after installation, straight lines may be printed
misaligned. Make sure to align the Print Head after you install it.
See “Automatic Print Head Alignment” on page 33 and perform Automatic Print
Head Alignment. If this does not solve the problem, see “Manual Print Head
Alignment” on page 36 and perform Manual Print Head Alignment.
„ White Streaks
Cause
Print Head nozzles are clogged.
Action
See “When Printing Becomes Faint or Colors Are Incorrect” on page 24 and
perform any necessary maintenance operation.
„ Printed Paper Curls or Has Ink Blots
Cause
Paper is too thin.
Action
When printing data with high color saturation such as photographs or images in
deep color, we recommend using Photo Paper Pro or other Canon specialty
paper. See “Using Specialty Media” on page 10.
„ Printed Surface Is Scratched/Paper Is Smudged
Cause
Action
Paper Feed Roller is dirty.
Clean the Paper Feed Roller. Cleaning the Paper Feed Roller will wear the
roller, so perform this procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Roller (Roller Cleaning)”
on page 50.
Inside of the printer is dirty.
When performing duplex printing, if the specified paper size does not match the
actual size of paper loaded in the Rear Tray, the inside will become stained with
ink, causing printed paper to become smudged.
Perform the Bottom Plate Cleaning to clean the inside of the printer.
For details, see “Cleaning the Inside of the Printer” on page 53.
Note
To prevent the inside of the printer from stains, set the paper size correctly.
Printing on inappropriate type of paper.
62
z Check to see if the paper you are printing on is not too thick or curled.
See “Media Types You Cannot Use” on page 12 to make sure that the paper
you are using is suitable.
If the paper is curled, see “Paper is curled.” on page 63 to correct paper curl.
z When performing Borderless Printing, print quality may be reduced at the top
and bottom edges of the paper. Make sure that the paper you are using is
suitable for Borderless Printing.
For details, refer to “Printing Area” in the User’s Guide on-screen manual.
Troubleshooting
Cause
Action
Inappropriate Paper Thickness Lever
setting.
Adjust the position of the Paper Thickness Lever according to the type of paper
you are printing on.
See “Loading Printing Paper” on page 10.
Depending on the printing content, the printing surface may become scratched
or the corners or edges of the paper may become smudged even for the types
of paper to set the lever to the right. In this case, set the Paper Thickness Lever
to the left.
* Reset the Paper Thickness Lever to the right when you finish printing. If the
lever is not set back to the right, the inside of the printer is more likely to get
dirty due to the wider clearance between the print head and the loaded paper.
It may also reduce print quality.
Printing graphics with the Intensity
setting in the printer driver set too high.
Especially if you are using plain paper to print images with high intensity, the
paper may absorb too much ink and become wavy, causing paper abrasion.
Refer to “Print Results Not Satisfactory” in the User’s Guide on-screen manual.
Printing beyond the recommended
printing area.
If you are printing beyond the recommended printing area of your printing paper,
the lower edge of the paper may become stained with ink.
Resize your original document in your application software.
For details on recommended printing area, refer to “Printing Area” in the User’s
Guide on-screen manual.
Paper is curled.
For Plain Paper
Turn the paper over and reload it to print on the other side.
Leaving the paper loaded in the Rear Tray for a long time may cause the
paper to curl. If this happens, load the paper with the other side facing up. It
may resolve the problem.
We recommend putting unused paper back into the package and keep them
on a level surface.
For Other Paper
If you are using paper with either any of the corners or the whole printing
surface curled, the paper may become dirty, not feed properly, or both. Use
such paper after correcting paper curl as follows.
(1)With the printing side (A) facing up, cover the paper with a fresh sheet of
plain paper to avoid staining or scratching the surface.
(2)Roll up the paper in a direction opposite to paper curl as seen below.
(1)
(2)
(A)
(3)Check to see that the paper curl is within approximately 0.08 to 0.2 inches / 2
to 5 mm (B) in height.
(A)
(B)
We recommend printing curl-corrected paper one sheet at a time.
Note
Depending on the media type, the paper may be smudged or may not be fed
properly even if it is not curled.
In such case, follow the procedure described the above in “For Other Paper” to
curl the paper before printing.
This may improve the print result.
Troubleshooting
63
„ Colors Are Uneven or Streaked
Cause
Action
Print Head nozzles are clogged.
See “When Printing Becomes Faint or Colors Are Incorrect” on page 24 and
perform any necessary maintenance operations.
Print Head is misaligned.
If you did not align the Print Head after installation, straight lines may be printed
misaligned. Make sure to align the Print Head after you install it.
See “Automatic Print Head Alignment” on page 33 and perform Automatic Print
Head Alignment. If this does not solve the problem, see “Manual Print Head
Alignment” on page 36 and perform Manual Print Head Alignment.
Printer Does Not Start
Cause
Action
Ink tank is empty.
Open the Print Head Cover of the printer to confirm how the ink lamps light or
flash, and then take the appropriate action depending on the error condition. For
details, see “Getting the Ink Status Information” on page 43.
Ink tank is not installed securely.
Open the Print Head Cover, then press the
ink tank until it clicks into place.
Unnecessary print jobs are left in
queue. / Computer problems.
Restarting your computer may solve the problem.
If there are any unnecessary print jobs, follow the procedure below to delete
them.
mark and the Canon logo on the
(1)Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from Control
Panel” in “Opening the Printer Properties Dialog Box (Windows)” of the
User’s Guide on-screen manual.
(2)Click the Maintenance tab and then View Printer Status.
The printer status monitor is displayed.
(3)Click Display Print Queue.
(4)Select Cancel All Documents on the Printer menu.
You may not be able to select this depending on the privileges of the
account.
(5)When the confirmation message is displayed, click Yes.
The print jobs are deleted.
(1)Click the printer icon in the Dock to display the list of print jobs in progress.
(2)Select the print job to delete and click
.
The print jobs are deleted.
The printer is not ready.
Check if the Power lamp is lit green.
If the Power lamp is off, turn the printer on.
While the Power lamp is flashing green, the printer is initializing. Wait until the
Power lamp stops flashing and remains lit green.
Note
When printing large data such as a photo or graphics, it may take longer to start
printing. While the Power lamp is flashing green, the computer is processing
data and sending them to the printer. Wait until printing starts.
64
Troubleshooting
Printer Moves But Ink Is Not Ejected
Cause
Action
Ink tank is empty.
Open the Print Head Cover of the printer to confirm how the ink lamps light or
flash, and then take the appropriate action depending on the error condition. For
details, see “Getting the Ink Status Information” on page 43.
Print Head nozzles are clogged.
See “When Printing Becomes Faint or Colors Are Incorrect” on page 24 and
perform any necessary maintenance operations.
Paper Does Not Feed Properly
Cause
Action
Printing on inappropriate type of paper.
Check to see if the paper you are printing on is not too thick or curled.
See “Loading Printing Paper” on page 10 and make sure that the paper you are
using is suitable.
If the paper is curled, see “Paper is curled.” on page 63 to correct paper curl.
Paper Feed Roller is dirty.
Clean the Paper Feed Roller. Cleaning the Paper Feed Roller will wear the
roller, so perform this procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Roller (Roller Cleaning)”
on page 50.
Paper not loaded properly.
Make sure of the following when you load paper in the printer.
z When loading two or more sheets of paper, align the edges of the sheets
before loading.
z Always load the paper in portrait orientation in the Rear Tray, regardless of
the printing orientation.
z Load the paper with the print side facing UP. Align the paper stack against
the guide on the right side of the Rear Tray and slide the Paper Guide so that
it just touches the left edge of the stack.
For details on loading paper, see “Loading Paper” on page 13.
Too much paper loaded.
Make sure that the paper stack does not exceed the paper support load limit.
However, proper feeding of paper may not be possible at this maximum capacity
depending on the type of paper or environmental conditions (either very high or
low temperature and humidity).
In such cases, reduce the sheets of paper you load at a time to around half of
the paper support load limit.
For details on loading paper, see “Loading Paper” on page 13.
Foreign object in the Rear Tray.
Make sure that there are no foreign objects in the Rear Tray.
Envelopes not prepared or loaded
properly.
z When printing on envelopes, see “Loading Envelopes” on page 15, and
prepare the envelopes before printing.
Once you have prepared the envelopes, load them in the printer in portrait
orientation. If the envelopes are placed in landscape orientation, they will not
feed properly.
z Set the Paper Thickness Lever to the left.
Troubleshooting
65
Paper Jams
Important
If you need to turn off the printer to remove jammed paper during printing, refer to “Printing from Your
Computer” in the User’s Guide on-screen manual to cancel print jobs before turning off the printer.
Cause
Action
Paper jammed in the Paper Output Slot
or the Rear Tray.
Remove the paper following the procedure below.
(1)Slowly pull the paper out, either from the Rear Tray or from the Paper Output
Slot, whichever is easier.
z If the paper tears and a piece remains inside the printer, turn the printer off,
and open the Print Head Cover and remove it.
* Be careful not to touch the components inside the printer.
After removing all paper, close the Print Head Cover, and turn it back on.
z If you cannot pull the paper out, turn the printer off and turn it back on. The
paper may be ejected automatically.
(2)Reload the paper in the printer, and press the RESUME/CANCEL button on
the printer.
If you turned off the printer in step (1), all print jobs in queue are canceled.
Reprint if necessary.
Note
z For details on how to load paper, see “Loading Printing Paper” on page 10.
z When reloading the paper in the printer, see “Paper Does Not Feed Properly”
on page 65 to confirm that you are using the correct paper and are loading it
into the printer correctly.
z A5-sized paper are suited to print documents consisting mainly of text. We do
not recommend using such paper to print documents with photos or graphics,
since the printout may curl and cause paper exit jams.
If you cannot remove the paper or the paper tears inside the printer, or if the
paper jam error continues after removing the paper, contact your Canon Service
representative.
Landscape credit card-sized paper
jammed inside the printer.
66
Do not load credit card-sized paper in the landscape orientation.
Remove the paper following the procedure below.
(1)Turn the printer off.
(2)Open the Print Head Cover.
(3)Push out the jammed paper toward the Paper Output Slot.
* Be careful not to touch the components inside the printer.
(4)Slowly pull out the paper from the Paper Output Slot.
(5)Turn the printer on.
All print jobs in queue are canceled. Reprint if necessary.
If you cannot remove the jammed paper or the paper jam error continues after
removing the paper, contact your Canon Service representative.
Troubleshooting
Alarm Lamp Flashes Orange
When a printer error occurs, the Alarm lamp flashes orange as shown below. The number of flashes
indicates the type of error that has occurred. Count the flashes and take the appropriate action to
correct the error.
(B)
(A)
(A) Note the number of flashes
(B) Flashes repeatedly
Cause
Action
Two flashes: Printer is out of paper. /
Paper does not feed.
Reload paper in the Rear Tray and press the RESUME/CANCEL button.
Three flashes: Paper jam.
The paper may be jammed. Remove the jammed paper, reload paper properly
in the printer, and then press the RESUME/CANCEL button. See “Paper Jams”
on page 66.
Four Flashes: The Print Head Lock
Lever is not locked properly. / Ink tank
is not installed properly. / Ink may have
run out.
Possible causes are as follows:
z The lock lever of the Print Head is not locked properly (there are two tabs of
the lock lever). Push both tabs (left and right) until each clicks into place.
Push the left tab.
Push the right tab.
z If the lamp on the ink tank is not lit, the ink tank may not be installed properly.
Push the ink tank until it clicks into place.
z If the lamp on the ink tank is flashing, ink may have run out.
Replacing the ink tank is recommended.
If printing is in progress and you want to continue printing, press the
RESUME/CANCEL button with the ink tank installed. Then printing can
continue. Replacing the ink tank is recommended after the printing. The
printer may be damaged if printing is continued under the ink out condition.
See “Replacing an Ink Tank” on page 43.
Five flashes: Print Head is not installed.
/ Print Head is defective.
Follow the directions given in your setup sheet to install the Print Head.
If the Print Head is already installed, remove the Print Head once and then
reinstall it.
If the error is still not resolved, the Print Head may be damaged. Contact your
Canon Service representative.
Eight flashes: Ink absorber is almost
full.
The printer has a built-in ink absorber to hold the ink used during Print Head
Cleaning, for example.
Eight flashes indicates that the ink absorber is nearly full.
Press the RESUME/CANCEL button to cancel the error so you can continue
printing.
However, because printing is disabled once the ink absorber becomes
completely full and until the ink absorber is replaced, you are recommended to
contact your Canon service representative as early as possible (You will need to
replace a particular part of the printer).
Troubleshooting
67
Cause
Action
Nine flashes: No response from
connected digital camera or video
camcorder. / Connected digital camera
or video camcorder is not compatible
with this printer. / PictBridge compliant
devices are attached to both Direct
Print Port and Bluetooth Unit
Connector. / Bluetooth units are
attached to both Direct Print Port and
Bluetooth Unit Connector.
z A communication time out occurs if printing takes a long time or if it takes too
much time to send data. This may cancel printing. Disconnect the USB cable
connecting the printer and the device, and then reconnect it.
When printing from a PictBridge compliant device, depending on the model
or brand of your device, you may have to select a PictBridge compliant print
mode on the device before connecting it to the printer. You may also have to
turn on the camera or select Play mode manually after connecting the device
to the printer. Perform necessary operations according your device’s
instruction manual before reconnecting it to the printer.
z Check the device connected to the Direct Print Port or Bluetooth Unit
Connector on the printer. PictBridge compliant devices or the optional
Bluetooth unit BU-30 can be connected to the printer for direct printing.
z When PictBridge compliant devices are attached to the both Direct Print Port
and Bluetooth Unit Connector on the printer, disconnect both PictBridge
compliant devices and connect either of the PictBridge compliant devices
again.
z When the optional Bluetooth units BU-30 are attached to the both Direct Print
Port and Bluetooth Unit Connector on the printer, turn off the printer, and then
remove either of the Bluetooth units. For details on how to remove the
Bluetooth unit, refer to the Bluetooth Guide on screen manual.
Eleven flashes: Automatic Print Head
Alignment failed.
Possible causes are as follows:
z Paper of size other than A4 or Letter is loaded in the Rear Tray.
Press the RESUME/CANCEL button on the printer to dismiss the error, then
load a sheet of the supplied paper (Paper For Print Head Alignment) or A4/
Letter-sized Canon Matte Photo Paper MP-101 with the printing side (whiter
side) facing UP in the Rear Tray.
z Print Head nozzles are clogged.
Press the RESUME/CANCEL button to dismiss the error, and print the
nozzle check pattern to check the status of the Print Head. See “Printing the
Nozzle Check Pattern” on page 25.
z The Paper Output Slot is exposed to strong light.
Press the RESUME/CANCEL button to dismiss the error, and then adjust
your operating environment and/or the position of the printer so that the
Paper Output Slot is not exposed directly to strong light.
After carrying out the above measures, if the problem continues after aligning
the Print Head again, press the RESUME/CANCEL button to dismiss the error,
and then perform Manual Print Head Alignment. For details on Manual Print
Head Alignment, see “Manual Print Head Alignment” on page 36.
Twelve Flashes: Low battery level.
The battery is running low.
Connect the supplied Universal AC Adapter and charge the battery.
For details on the charge level indication of the battery, refer to its instruction
manual.
Fifteen Flashes: Ink tank cannot be
recognized.
An Ink tank error has occurred. (The lamp on the ink tank is off.)
Confirm how the ink lamps light or flash, and then take the appropriate action
depending on the error condition.
See “Getting the Ink Status Information” on page 43.
If this does not solve the problem, replace the ink tank.
See “Replacing Ink Tanks” on page 45.
68
Troubleshooting
Cause
Seventeen Flashes: Ink has run out.
Action
Ink has run out. (The lamp on the ink tank flashes.)
Replace the ink tank and close the Print Head Cover.
Printing under the current condition may damage the printer.
If you want to continue printing in this condition, you need to release the function
for detecting the remaining ink level. Press and hold the RESUME/CANCEL
button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is
memorized. Please be advised that Canon shall not be liable for any
malfunction or trouble which may be caused by continuation of printing under
the ink out condition.
See “Replacing an Ink Tank” on page 43.
Note
If the function for detecting the remaining in level is disabled, the ink tank is
displayed in gray on the printer status monitor (Windows) and Canon IJ Printer
Utility (Macintosh). See “With the Computer Screen” on page 44.
Eighteen Flashes: Printer detected ink
out condition.
Printer detected ink out condition. (The lamp on the ink tank flashes.)
Replace the ink tank and close the Print Head Cover.
Printing with an ink tank that was once empty may damage the printer.
If you want to continue printing in this condition, you need to release the function
for detecting the remaining ink level. Press and hold the RESUME/CANCEL
button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is
memorized. Please be advised that Canon shall not be liable for any
malfunction or trouble caused by continuation of printing under the ink out
condition or refilled ink tanks.
See “Replacing an Ink Tank” on page 43.
Note
If the function for detecting the remaining in level is disabled, the ink tank is
displayed in gray on the printer status monitor (Windows) and Canon IJ Printer
Utility (Macintosh). See “With the Computer Screen” on page 44.
Nineteen Flashes: A USB hub is
connected.
If a USB hub is connected to the Direct Print Port or the Bluetooth Unit
Connector on the printer, remove the hub. Connect the PictBridge compliant
device or the Bluetooth Unit directly to the printer.
Power Lamp Flashes Green and Alarm Lamp Flashes
Orange Alternately
Follow the procedure below to resolve the problem.
1
Disconnect the printer cable from the printer, turn the printer off, and then unplug
the printer from the power supply.
If the battery is attached, remove it once.
2
Plug the printer back in and turn the printer back on after leaving it for five minutes
or more.
If the problem is not resolved, make sure that the ink tank is set properly.
Caution
If you cannot confirm that the ink tank is set properly since the Print Head Holder moves to the
right, contact your Canon service representative.
If the ink tank is not set properly, do not remove it forcibly. Press the Canon logo on the ink tank
and set the ink tank properly. After that, perform the steps 1 and 2 once again.
If the problem is not resolved, contact your Canon Service representative.
Troubleshooting
69
Message Appears on the Computer Screen
„ Service Error 5100 Is Displayed
Cause
Movement of the Print Head Holder is
blocked.
Action
Follow the procedure below to resolve the problem.
(1)Disconnect the printer cable from the printer, turn the printer off, and then
unplug the printer from the power supply.
If the battery is attached, remove it once.
(2)Plug the printer back in and turn the printer back on after leaving it for five
minutes or more.
If the problem is not resolved, make sure that the ink tank is set properly.
Caution
If you cannot confirm that the ink tank is set properly since the Print Head
Holder moves to the right, contact your Canon service representative.
If the ink tank is not set properly, do not remove it forcibly. Press the Canon logo
on the ink tank and set the ink tank properly. After that, perform the steps (1) and
(2) once again.
If the problem is not resolved, contact your Canon Service representative.
„ Writing Error/Output Error/Communication Error
Cause
Action
The printer is not ready.
Confirm that the Power lamp is lit green.
If the Power lamp is off, turn the printer on.
While the Power lamp is flashing green, the printer is initializing. Wait until the
Power lamp stops flashing and remains lit green.
If the Alarm lamp is flashing orange, an error may have occurred in the printer.
For details on how to resolve the error, see “Alarm Lamp Flashes Orange” on
page 67.
The printer is not connected properly.
Make sure that the USB cable is securely plugged into the printer and the
computer.
z If you are using a relay device such as a USB hub, disconnect it, connect the
printer directly to the computer, and try printing again. If printing starts
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
z There could also be a problem with the USB cable. Replace the USB cable
and try printing again.
70
Troubleshooting
Cause
Action
Printer port setting does not match the
computer’s interface connecting the
printer.
Check the printer port settings.
* In the following instruction, “XXX” signifies your printer’s name.
(1)Log on as a user account with administrator privilege.
(2)Click Control Panel, then Printer under Hardware and Sound.
In Windows XP, click Control Panel, Printers and Other Hardware, then
Printers and Faxes.
In Windows 2000, click Control Panel then Printers.
(3)Right-click the Canon XXX icon, then select Properties.
(4)Click the Ports tab to confirm the port settings.
Make sure that a port named USBnnn (where “n” is a number) with Canon
XXX appearing in the Printer column is selected for Print to the following
port(s).
If the port setting is not correct, reinstall the printer driver or change the port
setting.
Note
When printing from the computer through infrared communication, select IR as the
printer port. For details, refer to “The printer port setting is wrong.” in “Cannot Print
Properly through Infrared Communication” of the User’s Guide on-screen manual.
Printer driver is not installed properly.
The printer driver may not be installed properly. Uninstall them following the
procedure described in the PC Printing Guide on-screen manual and reinstall
them following the procedure described in your setup sheet.
„ Error Regarding Automatic Print Head Alignment Is Displayed
Cause
Automatic Print Head Alignment has
failed.
Action
See “Eleven flashes: Automatic Print Head Alignment failed.” on page 68 in
“Alarm Lamp Flashes Orange” on page 67.
„ Error Number: 300 Is Displayed
Cause
Action
The printer is not ready.
Confirm that the Power lamp is lit green.
If the Power lamp is off, turn the printer on.
While the Power lamp is flashing green, the printer is initializing. Wait until the
Power lamp stops flashing and remains lit green.
If the Alarm lamp is flashing orange, an error may have occurred in the printer.
For details on how to resolve the error, see “Alarm Lamp Flashes Orange” on
page 67.
Printer is not connected properly.
Make sure that the USB cable is securely plugged in to the printer and the
computer.
z If you are using a relay device such as a USB hub, disconnect it, connect the
printer directly to the computer, and try printing again. If printing starts
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
z There could also be a problem with the USB cable. Replace the USB cable
and try printing again.
Troubleshooting
71
Cause
Your printer is not selected in Printer
on the Print dialog box.
Action
Select your printer’s name in Printer on the Print dialog box.
If your printer’s name does not appear in Printer, follow the procedure below to
check that the driver for your printer is installed to your computer.
(1)Select Print & Fax Preferences from Printer.
In Mac OS X v.10.3.9, select Edit Printer List from Printer.
(2)Check that your printer’s name is displayed in the list of printers and that the
check box is selected.
(3)If your printer’s name is not displayed, click Add(+) to add the printer.
If you cannot add the printer, follow the procedure described in your setup
sheet to reinstall the printer driver.
„ Error Number: 1700 Is Displayed
Cause
The ink absorber is almost full.
Action
See “Eight flashes: Ink absorber is almost full.” on page 67 in “Alarm Lamp
Flashes Orange” on page 67.
„ Error Number: 2001 Is Displayed
Cause
Action
No response from connected digital
camera or video camcorder. /
Connected digital camera or video
camcorder connected is not compatible
with this printer. / PictBridge compliant
devices are attached to both Direct
Print Port and Bluetooth Unit
Connector. / Bluetooth units are
attached to both Direct Print Port and
Bluetooth Unit Connector.
See “Nine flashes: No response from connected digital camera or video
camcorder. / Connected digital camera or video camcorder is not compatible
with this printer. / PictBridge compliant devices are attached to both Direct Print
Port and Bluetooth Unit Connector. / Bluetooth units are attached to both Direct
Print Port and Bluetooth Unit Connector.” on page 68 in “Alarm Lamp Flashes
Orange” on page 67.
„ Error Number: 2002 Is Displayed
Cause
A USB hub is connected.
Action
See “Nineteen Flashes: A USB hub is connected.” on page 69 in “Alarm Lamp
Flashes Orange” on page 67.
„ Error Number: 2500 Is Displayed
Cause
Automatic Print Head Alignment has
failed.
72
Action
See “Eleven flashes: Automatic Print Head Alignment failed.” on page 68 in
“Alarm Lamp Flashes Orange” on page 67.
Troubleshooting
„ Ink Info Number: 1600 Is Displayed
Cause
Ink may have run out.
Action
See “Four Flashes: The Print Head Lock Lever is not locked properly. / Ink tank
is not installed properly. / Ink may have run out.” on page 67 in “Alarm Lamp
Flashes Orange” on page 67.
„ Ink Info Number: 1688 Is Displayed
Cause
Ink has run out.
Action
See “Seventeen Flashes: Ink has run out.” on page 69 in “Alarm Lamp Flashes
Orange” on page 67.
„ Ink Info Number: 1689 Is Displayed
Cause
Printer detected ink out condition.
Action
See “Eighteen Flashes: Printer detected ink out condition.” on page 69 in “Alarm
Lamp Flashes Orange” on page 67.
Troubleshooting
73
Error Message Appears on a PictBridge Compliant
Device
The following are the possible errors that may occur when printing directly from a PictBridge
compliant device and the countermeasures to clear them.
Note
z This section describes errors that are indicated on Canon-brand PictBridge compliant devices. The
error messages and operations may vary depending on the device you are using. For errors on nonCanon PictBridge compliant devices, check the status of the Alarm lamp and take the appropriate
action to clear the error. For details, see “Alarm Lamp Flashes Orange” on page 67.
z For the errors indicated on the PictBridge compliant device and their solution, also refer to the
instruction manual of the device. For other troubles on the device, contact the manufacturer.
Error Message On
PictBridge Compliant
Device
Action
“Printer in use”
Images are being printed from the computer.
Wait until printing ends.
If the printer is warming up, wait until the warm-up ends. When it is ready, the
printer starts printing automatically.
“No paper”
Load paper in the Rear Tray, and select Continue* in the display on your
PictBridge compliant device.
* To resume printing, you can press the RESUME/CANCEL button on the
printer instead of selecting Continue.
“Paper jam”
Select Stop in the display on your PictBridge compliant device to stop printing.
Remove the jammed paper, load new paper, press the RESUME/CANCEL
button on the printer, and try printing again.
“Paper lever error”
Adjust the position of the Paper Thickness Lever according to the type of paper
you are printing on.
See “Paper Handling” on page 11.
Depending on the printing content, the printing surface may become scratched
or the corners or edges of the paper may become smudged even for the types
of paper to set the lever to the right. In this case, set the Paper Thickness Lever
to the left.
* Reset the Paper Thickness Lever to the right when you finish printing. If the
lever is not set back to the right, the inside of the printer is more likely to get
dirty due to the wider clearance between the print head and the loaded paper.
It may also reduce print quality.
“Printer cover open”
Close the Print Head Cover on the printer.
“No print head”
The Print Head is defective or is not installed.
For details on how to resolve the error, see “Five flashes: Print Head is not
installed. / Print Head is defective.” on page 67 in “Alarm Lamp Flashes Orange”
on page 67.
“Waste tank full” / “ink absorber full”
The ink absorber is nearly full.
For details on how to resolve the error, see “Eight flashes: Ink absorber is
almost full.” on page 67 in “Alarm Lamp Flashes Orange” on page 67.
“No ink” / “Ink cassette error”
The ink tank is not installed properly or empty.
Check the number of how many the Alarm lamp flashes and take the
appropriate action to resolve the error.
See “Alarm Lamp Flashes Orange” on page 67.
“Ink Error”
An ink tank that was once empty is installed.
For details on how to resolve the error, see “Eleven flashes: Automatic Print
Head Alignment failed.” on page 68 in “Alarm Lamp Flashes Orange” on
page 67.
74
Troubleshooting
Error Message On
PictBridge Compliant
Device
Action
“Hardware Error”
If the battery is attached, the charge level of the battery is low.
Connect the supplied Universal AC Adapter and charge the battery.
For details on the charge level indication of the battery, refer to its instruction
manual.
If the error cannot be canceled, an Ink tank error has occurred.
Confirm how the ink lamps light or flash, and then take the appropriate action
depending on the error condition.
See “Getting the Ink Status Information” on page 43.
If this does not solve the problem, replace the ink tank.
See “Replacing Ink Tanks” on page 45.
“Printer error”
An error requiring servicing may have occurred. (Printer Power lamp flashes
green and Alarm lamp flashes orange alternately.)
Disconnect the USB cable between the printer and the PictBridge compliant
device, turn off the printer, and unplug the power cord of the printer from the
power supply. If the battery is attached, remove it once. After leaving it for five
minutes or more, plug the power cord of the printer back in, turn on the printer,
and then reconnect the PictBridge compliant device to the printer.
If the same error occurs, contact your Canon Service representative.
Cannot Print Properly through Infrared
Communication
To troubleshoot printing through infrared communication, refer to the User’s Guide on-screen
manual.
Cannot Print Properly via Bluetooth Communication
To troubleshoot printing via Bluetooth communication, refer to the Bluetooth Guide on-screen
manual.
Troubleshooting
75
Appendix
Carrying the Printer
When you remove the power cord, carry the printer, or stand it up, check that the Power lamp
is off.
Important
z If you repeatedly remove the power cord, carry the printer, or stand it up while the Power lamp is on or
flashing, this may cause the ink to leak or the printer to break. (The same problem is caused even if you
use the optional portable kit.) For details on turning off the printer, see “Turning off the Printer” on
page 9.
z When carrying the printer, be careful not to shock the printer, to subject it to strong vibrations, to place it
in the heat, or to put a heavy thing on it. This causes the printer to break or the ink to leak.
Note
z Pack the printer carefully when carrying. Refer to “Transporting the Printer” in the User’s Guide onscreen manual.
z X-ray and any other baggage inspection devices have no adverse effect on this printer.
Traveling Abroad with the Printer
Before traveling abroad with the printer, ensure that the following notes.
„ About Universal AC Adapter and Power Cord
The Universal AC Adapter can be used abroad to power the printer from power supplies ranging
from AC 100 V to 240 V. However, the specification of the power cord differs depending on the
country or region of use. Please purchase a power cord that conforms to the specifications of the
country or region of use. We recommend using a Canon genuine power cord.
*1
*2
*1 Power Cord
*2 Universal AC Adapter
(1) Power Cord
The specification of the power cord differs for each country or region.
(2) Universal AC Adapter
Universal AC Adapter is not dependent on the specifications of the country or region of
use.
„ Fill Out the CIWS Card
Fill out the CIWS Card (Canon International Warranty System) with the date of purchase and the
name of where the printer was purchased. Carry this warranty card with you when you travel, so
you can request repairs or servicing of the printer at your destination. For details, refer to the
CIWS card.
76
Appendix
How to Use the Documentation Provided
Printed Documentation
Setup Sheet
Be sure to read this sheet first.
This sheet includes instructions for setting up your printer and getting it ready for
use.
Quick Start Guide (This guide)
Read this guide when starting to use the printer.
After following instructions in your setup sheet, we recommend you read this
guide to familiarize yourself with the basic operations, for example, printing from
your computer and a PictBridge compliant device.
On-screen Manuals
User’s Guide
Read this guide when starting to use the printer.
If the Quick Start Guide does not provide you enough information, please refer
to the User’s Guide that can be installed from the Setup CD-ROM. This guide
provides detailed instructions for:
z printing media
z printing from your computer
z printing through wireless communication
z routine maintenance
z troubleshooting
Additional guides are also available for advanced features.
PC Printing Guide
Refer to this guide for full instructions on printer driver setting.
PC Photo Printing Guide
Refer to this guide for instructions on using the various application software
included on the Setup CD-ROM.
Bluetooth Guide
Refer to this guide for full instructions of printing from computers and devices
that support Bluetooth communication, and on troubleshooting them.
Appendix
77
Reading the On-screen Manuals
For detailed instructions on installing the on-screen manuals, refer to your setup sheet.
You can view the on-screen manuals in the following way:
To view the on-screen manual, double-click the XXX On-screen Manual shortcut icon on the
desktop, or click Start > All Programs (or Programs) > Canon XXX Manual > XXX On-screen
Manual (where “XXX” is your printer’s name).
System Requirements
Browser: Windows HTML Help Viewer
Note
z Microsoft® Internet Explorer 5.0 or later must be installed.
z The on-screen manual may not be displayed properly depending on your operating system or
Internet Explorer version. We recommend that you keep your system up to date with Windows
Update.
To view the on-screen manual, double-click the XXX On-screen Manual alias (where “XXX” is your
printer’s name) on the desktop.
System Requirements
Browser: Help Viewer
Note
z The on-screen manual may not be displayed properly depending on your operating system. We
recommend that you keep your system up to date.
z We recommend using Safari as your Web browser to view the HTML format on-screen
manuals. If Safari is not installed on your computer, download it from Apple Inc. website and
install it.
78
Appendix
Solution Menu (Windows Only)
This menu screen helps you to easily launch bundled applications or on-screen manuals.
Also, you can easily access useful web sites to get tips on how to use your printer.
Experience how easy it is to launch menu items by using the menu screen that appears
automatically when your computer starts up.
For details, refer to the Introduction to Solution Menu on-screen manual.
My Printer (Windows Only)
This application helps you to operate this printer.
Use this application to open the printer driver or the status monitor screen and confirm or change
both the printer settings or status.
Also, this application has a menu to provide troubleshooting tips when problems arise.
Double-click the icon on the desktop and experience how easy operating the printer can be.
Appendix
79
Specifications
General Specifications
Printing resolution (dpi)
9600 (horizontal)* x 2400 (vertical)
* Ink droplets can be placed with a pitch of 1/9600 inch at minimum.
Interface
USB 2.0 High Speed*1
IrDA ver.1.4*2
Bluetooth v2.0 (option)*3
*1 A computer that complies with USB 2.0 Hi-Speed standard is required. Since the
USB 2.0 Hi-Speed interface has full backward compatibility with USB Full-Speed
(USB 1.1), it can be used at USB Full-Speed (USB 1.1).
*2 Maximum speed: FIR 4Mbps
Maximum communication range: 20 cm (8 inches)
*3 Bluetooth connection is for printing only.
Print width
8 inches / 203.2 mm max.
(for Borderless Printing: 8.5 inches / 216 mm)
Acoustic noise level
Approx. 38.5 dB (A)
* When printing in the highest print quality mode on Photo Paper Pro.
Operating environment
Temperature: 5 to 35°C (41 to 95°F)
Humidity: 10 to 90% RH (no condensation)
Storage environment
Temperature: 0 to 40°C (32 to 104°F)
Humidity: 5 to 95% RH (no condensation)
Power supply
AC adapter 100-240 V, 50/60 Hz
Power consumption
Printing: Approx. 9 W
Standby (minimum): Approx. 1.5 W
OFF: Approx. 0.4 W
External dimensions
Approx. 12.7 (W) x 7.3 (D) x 2.4 (H) inches /
Approx. 322 (W) x 185 (D) x 61.7 (H) mm
* With the Paper Support and Paper Output Slot Cover retracted.
Weight
Approx. 2.0 kg (Approx. 4.4 lb.)
* With the Print Head and Ink Tanks installed.
Print Head
Total 1,856 nozzles (PGBK: 320 nozzles, C/M each 512 nozzles, BK/Y each 256
nozzles)
Camera Direct Print (PictBridge)
Paper size
4" x 6" / 10 x 15 cm, 5" x 7"*, Credit card / 5.4 x 8.6 cm, 8" x 10" / 20 x 25 cm,
A4, 8.5" x 11" (Letter), 4" x 7.1" / 10.1 x 18 cm
* Can be selected only on certain Canon-brand PictBridge compliant devices.
Paper type
Default (Photo Paper Plus Glossy), Photo (Photo Paper Plus Glossy, Photo Paper
Plus Glossy II, Glossy Photo Paper, Glossy Photo Paper “Everyday Use”, Photo
Paper Glossy, Photo Paper Plus Semi-gloss, Photo Stickers), Fast Photo (Photo
Paper Pro), Plain Paper (Only A4/Letter)
Layout
Default (Borderless), Borderless, Bordered, N-up (2, 4, 9, 16*1), 20-up*2, 35-up*3
*1 Layout compatible with Canon-brand sticker above. See “Recommended Paper
and Requirements” on page 11.
*2 You can print shooting Info (Exif Data) on photos in list format (20-up), or in the
margins of specified photos (1-up). Select Layout, then select the item displayed
with the [i] icon. (Note that this print setting cannot be used for some models.)
*3 Selected photos are printed in 35 mm film style layout (contact printing layout).
This print setting is only available with certain Canon PictBridge compliant
devices.
Image optimize
Default (Exif Print), On, Off, VIVID*, NR (Noise Reduction)*, Face*, Red eye*
* If using a Canon PictBridge compliant device, you can select it.
80
Appendix
Camera Direct Print (PictBridge)
Print date & file no.
Default (Off: No printing), Date, File No., Both, Off
Trimming
Default (Off: No trimming), On (follow camera’s setting), Off
Minimum System Requirements
Note
Conform to the operating system’s requirements when higher than those given here.
Operating System
Processor
RAM
Windows Vista
Pentium II (including compatible processors)
300 MHz
128 MB
Windows XP SP2
Pentium II (including compatible processors)
300 MHz
128 MB
Windows 2000 Professional SP4
Pentium II (including compatible processors)
300 MHz
128 MB
Mac OS X v.10.4
Intel processor
PowerPC G3
256 MB
Mac OS X v.10.3.9
PowerPC G3
128 MB
Note
Hard Disk must be formatted as Mac OS
Extended (Journaled) or Mac OS Extended.
Note
Operation can only be guaranteed on a PC
pre-installed Windows Vista, XP or 2000.
Browser
Internet Explorer 6.0 or later
Safari
Hard Disk Space
400 MB
450 MB
Note
Note
For bundled software installation.
CD-ROM Drive
Required
Other restrictions
SVGA 800 x 600
For bundled software installation.
z To upgrade from Windows XP to Windows Vista, first uninstall software bundled with the Canon
inkjet printer.
Additional System Requirements for On-Screen Manuals
Browser: Windows HTML Help Viewer
Note: Microsoft Internet Explorer 5.0 or later must be
installed. The on-screen manual may not be displayed
properly depending on your operating system or Internet
Explorer version. We recommend that you keep your
system up to date with Windows Update.
Browser: Help Viewer
Note: The on-screen manual may not be displayed properly
depending on your operating system or Help Viewer
version. We recommend that you keep your system up to
date with Software Update.
Specifications are subject to change without notice.
Appendix
81
Users in the U.S.A.
„ Regulatory Information
FCC Notice (U.S.A. Only)
For 120V, 60Hz model
Model Number: K10296
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
z Reorient or relocate the receiving antenna.
z Increase the separation between the equipment and receiver.
z Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
z Consult the dealer or an experienced radio/TV technician for help.
Use of a shielded cable is required to comply with Class B limits in Subpart B of Part 15 of the FCC
Rules.
Do not make any changes or modifications to the equipment unless otherwise specified in the
manual. If such changes or modifications should be made, you could be required to stop operation of
the equipment.
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
1-516-328-5600
„ Canon U.S.A., INC. LIMITED WARRANTY --- (U.S.A. Only)
The limited warranty set forth below is given by Canon U.S.A., Inc. (“Canon USA”) with respect to
the new or refurbished Canon-brand product (“Product”) packaged with this limited warranty, when
purchased and used in the United States only.
The Product is warranted against defects in materials and workmanship under normal use and
service (a) for a period of one (1) year from the date of original purchase when delivered to you in
new condition in its original container or (b) for 90 days from the date of original purchase for
refurbished Products. Product returned to a Canon USA repair facility or a Canon USA Authorized
Service Facility (“ASF”), and proven to be defective upon inspection will be (a) repaired utilizing new,
remanufactured, repaired and/or recycled parts (b) exchanged for new or; (c) exchanged for a
refurbished Product, as determined by the Canon USA repair facility or the ASF. Warranty repair or
replacement shall not extend the original warranty period of the Product. A dated proof of purchase
is required at the time of warranty service. A copy of your dated bill of sale will satisfy this
requirement. This warranty does not cover any accessories, or any consumables, such as paper or
ink cartridges, as to which there shall be no warranty or replacement.
82
Appendix
This limited warranty shall only apply if the Product is used in conjunction with compatible
computers, peripheral equipment and software. Canon USA shall have no responsibility for such
items except for compatible Canon brand peripheral equipment covered by a separate warranty
(“Separate Warranty”). Repairs of such Canon brand peripheral equipment shall be governed by the
terms of the Separate Warranty. Non-Canon brand equipment and software that may be distributed
with the Product are sold “as is” and without warranty of any kind by Canon USA, including any
implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties
are disclaimed. The sole warranty, if any, with respect to such non-Canon brand items is given by the
manufacturer or producer thereof.
This limited warranty covers all defects encountered in normal use of the Product and does not apply
in the following cases:
(a) Loss of or damage to the Product due to abuse, neglect, mishandling, improper packaging
by you, alteration, accident, electrical current fluctuations, improper use, failure to follow
operating or maintenance instructions in, or environmental conditions prescribed in, Canon
USA’s user’s manual or other documentation, or services performed by someone other than
a Canon USA repair facility or ASF. Without limiting the foregoing, dropping the Product,
scratches, and abrasions will be presumed to have resulted from misuse, abuse or failure to
operate the Product as set forth in the user’s manual or other documentation for the Product.
(b) Use of parts, media, software or supplies (other than those sold by Canon USA), including
non-Canon ink cartridges or refilled ink cartridges, that cause damage to the Product or
cause abnormally frequent service calls or service problems.
(c) If the Product has had its serial number or dating defaced, altered or removed.
ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR
CONTAINED ON THE SOFTWARE DISKETTES OR CD-ROMS ENCLOSED WITH, OR
ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR
FOR THE PRODUCT, IS SOLD “AS IS” AND WITHOUT WARRANTY BY CANON USA. THE SOLE
WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE
MANUFACTURER’S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY
LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON USA IMMEDIATELY
IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER’S LICENSE
AGREEMENT.
NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE
APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO
OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY
ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON USA, OR
ITS ASF. (SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.) CANON USA
SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE
FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION
OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED
BY THE USE, MISUSE, OR INABILITY TO USE THE PRODUCT REGARDLESS OF THE LEGAL
THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA OR ITS ASF HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND
AGAINST CANON USA OR ITS ASF BE GREATER IN AMOUNT THAN THE PURCHASE PRICE
OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING,
YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR
PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE POSSESSION,
USE, MISUSE, OR INABILITY TO USE THE PRODUCT SOLD BY CANON USA NOT CAUSED
SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA, OR ITS ASF. (SOME STATES
DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.) THIS
LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL
Appendix
83
PURCHASER OF THE PRODUCT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A
GIFT, AND STATES YOUR EXCLUSIVE REMEDY.
Canon USA offers a range of customer technical support* options:
z
Interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to
frequently asked questions (www.canontechsupport.com)
z
Toll-free live technical support Monday—Saturday (excluding holidays) at 1-800-828-4040
z
Telephone Device for the Deaf (TDD-1-866-251-3752)
z
Repair or Exchange Service Options:
In the event service is required for the Product during the limited warranty period, Canon USA
offers two hardware support options:
Authorized Service Facility Carry-In / Mail-In Service
Canon USA’s Carry-In/Mail-In Service provides repair or exchange, at Canon USA’s option,
through Canon USA’s Authorized Service Facility (ASF) network. The name and telephone
number of the ASF(s) near you may be obtained from Canon USA’s Web site at
www.canontechsupport.com or by calling the Canon USA Customer Care Center at 1-800828-4040, or any time while speaking to a technical support person. A Product covered by this
limited warranty will be repaired or exchanged, as determined by Canon USA, and returned
without charge by the ASF.
InstantExchange Service **
A Canon Customer Care Center or ASF technician will attempt to diagnose the nature of the
problem and, if possible, correct it over the telephone. If the problem cannot be corrected over
the telephone, and you elect the InstantExchange option, a reference number will be issued to
you. You will be asked for the Product serial number and other information pertaining to your
Product and for a ship-to location for the replacement Product (must include street address).
The Canon USA repair facility will ship out the replacement Product prepaid by Canon USA.After
receipt of the replacement Product (with instructions and a prepaid waybill), follow the enclosed
instructions on how to ship your product to the Canon USA repair facility. Your Product must be
returned in the shipping carton in which the replacement Product was packed and include the
reference number, A COPY OF YOUR DATED PROOF OF PURCHASE (BILL OF SALE), and a
complete explanation of the problem. DO NOT INCLUDE ANY OTHER ITEMS WITH THE
YOUR PRODUCT IN THE RETURN SHIPPING CARTON, AND BE SURE TO RETAIN YOUR
PRINTHEAD, INK CARTRIDGE(S) AND TANK(S).
InstantExchange Service exchanges your Product with a replacement Product, which will
normally be shipped the same day if your request for this service is by 3 p.m. E.T. Monday
through Friday, except holidays. Canon USA does not guarantee same day shipment in the
event of the occurrence of factors beyond its reasonable control. The replacement Product you
receive may be a refurbished or reconditioned unit and will be covered for the balance of the
period remaining on your original limited warranty. NOTE THAT BY USING THIS SERVICE YOU
WILL KEEP THE REPLACEMENT PRODUCT THAT IS SENT TO YOU. CANON USA WILL
RETAIN THE PRODUCT THAT YOU ORIGINALLY PURCHASED, WHICH SHALL BECOME
THE PROPERTY OF CANON USA. InstantExchange warranty program service is available only
during the express limited-warranty period for your Product and only in the continental United
States, Alaska and Hawaii during such period.
This limited warranty gives you specific legal rights, and you may also have other rights, which vary
from state to state.
* Support program specifics are subject to change without notice.
** InstantExchange warranty service is subject to the availability of refurbished or new replacement
units.
84
Appendix
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
USA
© 2008 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and
may also be a registered trademark in other countries.
For California, USA only
This product contains an internal battery for backup purposes.
Included battery contains Perchlorate Material-special handling may apply.
See http://www.dtsc.ca.gov/hazardouswaste/perchlorate/ for details.
Appendix
85
Index
A
S
Appendix 76
Safety Precautions 3
Specialty Media 10
Specifications
general 80
PictBridge 80
System Requirements 81
B
Before Using the Printer 6
C
Canon U.S.A., Inc. Limited Warranty - USA Only 82
Cleaning
exterior 50
inside 53
protrusions inside the printer 56
roller 50
I
Ink Lamp
ink level indication on the computer 44
ink level indication on the printer 43
L
Loading Printing Paper
envelopes 15
paper 13
recommended paper and requirements 11
small-sized paper 17
M
Media
cannot use 12
specialty 10
Media Type 11
N
Nozzle Check Pattern
examining 27
printing 25
P
Print Head
aligning 33
cleaning 28
deep cleaning 31
Printing from Your Computer 18
Macintosh 19
Windows 18
Printing Photographs Directly from a Compliant
Device 20
PictBridge print settings 22
R
Replacing Ink Tanks 45
ink status information 43
Routine Maintenance 24
86
T
Troubleshooting 57
Turning off the Printer 9
Turning on the Printer 8
Getting Help from Canon
Ordering Information
For additional supplies, use the following descriptions and order numbers.
Help Us Help You Better
Description
Before you contact Canon, please record the following information.
FINE Cartridges
Serial Number (located on the back of the product): _____________________________________
Model Number (located on the top of the product): ______________________________________
PGI-35 Black
CLI-36 Color
Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended
service program that provides up to three full years of service and support coverage at a very
attractive price. CarePAK offers toll-free Canon technical support and includes Canon’s
superb InstantExchange product replacement program. For further information about
extending your Canon service and support, call (1-800-385-2155), or visit our Web site at
www.canonesp.com. CarePAK must be purchased during your product’s warranty period.
For more information and updated program specifics, please visit our web site at
www.canontechsupport.com.
Call 1-800-OK-CANON to locate a dealer near you, or visit the Canon eStore at
www.estore.usa.canon.com.
Purchase Date: __________________________________________________________________
Customer Technical Support Sequence*
1. Internet — www.canontechsupport.com
For quick and comprehensive self-help in an intuitively guided interactive troubleshooting
environment, the place to start is our helpful tech support web site. In addition, the latest
driver downloads, answers to frequently asked questions, product information, and “where to
buy” instructions are found here.
2. Email Tech Support — www.canontechsupport.com
For individual attention to a special issue, try emailing our friendly technical support
representatives, specially trained to communicate quick, easy, and logical solutions to your
inquiries within 24 hours.
3. Toll-Free Live Tech Support — (1-800-828-4040)
This option provides live telephone technical support, free of service charges, MondaySaturday (excluding holidays), during your product’s 1 year limited warranty period.
Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752).
4. Extended Service and Support — www.canonesp.com
1509B002
1511B002
Canon Specialty Papers
All Occasion Photo Cards (4" x 8"/ 50 sheets)
Glossy Photo Paper Credit Card Size (100 sheets)
High Resolution Paper (8.5" x 11"/ 100 sheets)
Matte Photo Paper (4" x 6"/ 120 sheets)
Matte Photo Paper (8.5" x 11"/ 50 sheets)
Photo Paper Glossy (4" x 6"/ 50 sheets)
Photo Paper Glossy (4" x 6"/ 100 sheets)
Photo Paper Glossy (8.5" x 11"/ 50 sheets)
Photo Paper Glossy (8.5" x 11"/ 100 sheets)
Photo Paper Plus Double Sided (5" x 7"/ 10 sheets)
Photo Paper Plus Double Sided (8.5" x 11"/ 10 sheets)
Photo Paper Plus Double Sided Album Kit (5" x 7")
Photo Paper Plus Double Sided Album Kit (8.5" x 11")
Photo Paper Plus Glossy (4" x 6"/ 50 sheets)
Photo Paper Plus Glossy (4" x 6"/ 120 sheets)
Photo Paper Plus Glossy (5" x 7"/ 20 sheets)
Photo Paper Plus Glossy (8.5" x 11"/ 20 sheets)
Photo Paper Plus Glossy II (4" x 6"/ 50 Sheets)
Photo Paper Plus Glossy II (4" x 6"/ 100 Sheets)
Photo Paper Plus Glossy II (4" x 6"/ 400 Sheets)
Photo Paper Plus Glossy II (5" x 7"/ 20 Sheets)
Photo Paper Plus Glossy II (8" x 10"/ 20 Sheets)
Photo Paper Plus Glossy II (8.5" x 11"/ 20 Sheets)
Photo Paper Plus Semi-gloss (4" x 6"/ 50 sheets)
Photo Paper Plus Semi-gloss (8" x 10"/ 20 sheets)
Photo Paper Plus Semi-gloss (8.5" x 11"/ 20 sheets)
Photo Paper Pro (8" x 10"/ 20 sheets)
Photo Paper Pro (8.5" x 11"/ 15 sheets)
Photo Stickers (16 stickers/sheet, 5 sheets/pack)
Setup CD-ROM number (located on the CD-ROM): ______________________________________
Order #
1029A069
9157A023
1033A011
7981A014
7981A004
0775B021
0775B022
0775B023
0775B024
9981A006
9981A005
0041B005
0041B006
7980A012
7980A022
7980A019
7980A006
2311B022
2311B023
2311B031
2311B024
2311B025
2311B001
1686B014
1686B017
1686B020
1029A059
1029A004
0001C001
© 2008 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and may be a registered trademark
or trademarks in other countries. All other product and brand names are trademarks of their respective owners.
* Support program specifics are subject to change without notice.
Photo Printer
series
Quick Start Guide
The following ink tanks are compatible with this product.
For information on product specifications, please visit our website at
www.usa.canon.com
QT5-1438-V02
XXXXXXXX
© CANON INC. 2008
PRINTED IN THAILAND
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