Starplus STS Installation Ver 1-0

Starplus STS Installation Ver 1-0
STARPLUS
TM
STS Key Systems
Installation Manual
December 2002 - Issue 1.0
Issue
Release Date
1
12-02
Changes
Initial Release
LIFE SUPPORT APPLICATIONS POLICY
VODAVI Communications Systems products are not authorized for and should not
be used within Life Support applications. Life Support systems are equipment
intended to support or sustain life and whose failure to perform when properly used
in accordance with instructions provided can be reasonably expected to result in
significant personal injury or death.
VODAVI Communications Systems warranty is limited to replacement of defective
components and does not cover injury to persons or property or other
consequential damages.
Copyright © 2002 VODAVI Technology, Inc.
All Rights Reserved
This material is copyrighted by VODAVI Technology, Inc., and may be duplicated by Authorized
Dealers only. Any unauthorized reproductions, use or disclosure of this material, or any part
thereof, is strictly prohibited and is a violation of the Copyright Laws of the United States
(17 U.S.C. Section 101 et. seq.).
VODAVI reserves the right to make changes in specifications at any time and without notice. The
information furnished by VODAVI in this material is believed to be accurate and reliable, but is
not warranted to be true in all cases.
STARPLUS™ is a Registered trademark of VODAVI Technology, Inc.
seh/2002
Regulatory Information (U.S.A.)
The Federal Communications Commission (FCC)
established rules to allow the direct connection of the
STS to a telephone network. Certain actions must be
undertaken or understood before the connection of
customer provided equipment is completed.
Telephone Company Notification
Before connecting the STS to the telephone network,
the local serving telephone company must be given
advance notice of intention to use customer provided
equipment, and must be provided with the following
information:
Telephone Numbers
The telephone numbers to be connected to the system.
STS System Information
The Ringer Equivalence Number is also located on
the KSU: 1.3B
The USOC jack required for direct interconnection
with the telephone network: RJ21
FCC Registration Numbers:
For systems configured as a key system: (button
appearances) 5JYKF06BV70
For systems configured as a Hybrid system: (dial
access codes) 5JYMF06BV70
Incidence of Harm
If the telephone company determines that the customer
provided equipment is faulty and possibly causing harm
or interruption to the telephone network, it should be
disconnected until repairs can be made. If this is not
done, the telephone company may temporarily
disconnect service.
Changes in Service
The local telephone company may make changes in its
communications facilities or procedures. If these
changes affect the use of the STS or compatibility with
the network, the telephone company must give written
notice to the user to allow uninterrupted service.
Maintenance Limitations
Maintenance on the STS System must be performed
only by the manufacturer or its authorized agent. The
user may not make any changes and/or repairs except as
specifically noted in this manual. If unauthorized
alterations or repairs are made, any remaining warranty
and the software license for the system will be voided.
Hearing Aid Compatibility
All STS Digital Terminals are Hearing Aid Compatible, as
defined in Section 68.316 of Part 68 FCC Rules and
Regulations.
UL/CSA Safety Compliance
The STS System has met all safety requirements and was
found in compliance with the Underwriters Laboratories
(UL) 1459. This system is authorized to bear the “NRTL/C”
marking.
Notice of Compliance
The STS System complies with rules regarding radiation
and radio frequency emissions by Class A computing
devices. In accordance with FCC Standard 15 (Subpart J),
the following information is supplied to the end user:
“This equipment generates and uses RF energy
and if not installed and used in accordance with
the Instruction Manual, may cause interference to
Radio Communications. It has been tested and
found to comply with the limits for a Class A computing
device, pursuant to Subpart J of Part 15 of the FCC Rules,
which are designed to provide reasonable protection
against such interference, when operated in a commercial
environment. Operation of this equipment in a residential
area is likely to cause interference, in which case the user, at
his own expense, will be required to take whatever
measures may be required to correct the interference.”
Toll Fraud and DISA Disclaimer
“While this device is designed to be reasonably secure
against intrusions from fraudulent callers, it is by no
means invulnerable to fraud. Therefore, no express or
implied warranty is made against such fraud including
interconnection to the long distance network.”
“While this device is designed to be reasonably secure
against invasion of privacy, it is by no means
invulnerable to such invasions. Therefore, no express or
implied warranty is made against unlawful or
unauthorized utilization which results in the invasion of
one’s right of privacy.”
Vodavi has made every reasonable effort to ensure that
this product works in most business environments.
However, there may be some environments (RFI and EFI)
in which this product may not work properly. In such
cases, it is the responsibility of the installer to take the
necessary actions to correct the situation.
Contents - i
Contents
1
Introduction
General Information ................................................................................................................................ 1-3
System Overview .............................................................................................................................. 1-3
System Interface Boards ......................................................................................................... 1-3
CO Circuitry .................................................................................................................................. 1-3
System Programming / Database ........................................................................................ 1-3
Keyset / DSS Console ................................................................................................................ 1-3
Software Upgrades ................................................................................................................... 1-3
Key Service Unit ........................................................................................................................................ 1-4
Basic Cabinet ...................................................................................................................................... 1-4
Basic System Configuration ................................................................................................... 1-4
Main Board Unit ......................................................................................................................... 1-5
Single Line Interface Board (2 port) .................................................................................... 1-5
Ring Generator Unit .................................................................................................................. 1-5
Expansion Cabinet ........................................................................................................................... 1-6
Built-in Power Supply ...................................................................................................................... 1-6
Extension Boards ...................................................................................................................................... 1-6
Digital Telephone Interface Board (8 port) .............................................................................. 1-6
Single Line Telephone Interface Board (4 port) ..................................................................... 1-7
CO Interface Boards ................................................................................................................................ 1-7
Loop Start CO Line Interface Board ............................................................................................ 1-7
T1 Interface Board ............................................................................................................................ 1-7
Add-On Boards ......................................................................................................................................... 1-8
Message Wait Unit ............................................................................................................................ 1-8
Modem Unit ........................................................................................................................................ 1-8
Phase Lock Loop Unit ...................................................................................................................... 1-8
2
System Specifications
Configuration Tables .............................................................................................................................. 2-3
System Capacity ................................................................................................................................ 2-3
Visual Specifications ........................................................................................................................ 2-4
CO Line Buttons ......................................................................................................................... 2-4
DSS/BLF Buttons ........................................................................................................................ 2-5
Feature/Function Buttons ...................................................................................................... 2-5
Tone Specifications .......................................................................................................................... 2-6
Audible Signals ........................................................................................................................... 2-6
Miscellaneous Specifications ........................................................................................................ 2-7
System Part Numbers ............................................................................................................................. 2-9
3
Installation
Installation Overview .............................................................................................................................. 3-3
Contents - ii
Basic Process ....................................................................................................................................... 3-3
Site Preparation ........................................................................................................................................ 3-3
General Site Considerations .......................................................................................................... 3-3
Backboard Installation .................................................................................................................... 3-4
Verify On-Site Equipment .............................................................................................................. 3-4
KSU Mounting ........................................................................................................................................... 3-5
Basic Cabinet ...................................................................................................................................... 3-5
Expansion Cabinet ........................................................................................................................... 3-6
System Preparation ................................................................................................................................. 3-6
KSU Grounding .................................................................................................................................. 3-6
Grounding Instructions ........................................................................................................... 3-6
Built-in Power Supply ...................................................................................................................... 3-7
Battery Backup Unit Installation .................................................................................................. 3-7
Battery Backup Wiring ............................................................................................................. 3-7
System Backup Duration ........................................................................................................ 3-7
System Battery Replacement - WARNING ........................................................................ 3-7
Power Line Surge Protection ........................................................................................................ 3-8
Lightning Protection ................................................................................................................ 3-8
KSU AC Power Plug ................................................................................................................... 3-8
Cable Connections ........................................................................................................................... 3-8
PCB Handling and General Installation ..................................................................................... 3-9
Inserting a PCB ........................................................................................................................... 3-9
Card Slot Configuration .................................................................................................................. 3-9
Board Capacity ........................................................................................................................... 3-9
Card Slot Positions .................................................................................................................... 3-10
BKSU & Main Board Unit Assembly .................................................................................................... 3-11
Main Board Unit ................................................................................................................................ 3-11
Initialize Default Settings ........................................................................................................ 3-11
Retain Database ......................................................................................................................... 3-11
Digital Telephone Interface Board (built-in) ........................................................................... 3-12
Loop Start CO Interface Board (with Caller ID) ....................................................................... 3-12
Installing CIDU to Built-In LCOB ........................................................................................... 3-12
Single Line Interface Board (2 Port with built-in Msg Wait) .............................................. 3-13
Expansion Board Installation ............................................................................................................... 3-14
Digital Telephone Interface Board ............................................................................................. 3-14
Loop Start CO Interface Board (with Caller ID) ....................................................................... 3-14
Installing CIDU Board to LCOB .............................................................................................. 3-15
Single Line Interface Board - 4 Port ............................................................................................ 3-15
Message Wait Unit .................................................................................................................... 3-15
T1 Interface Board ............................................................................................................................ 3-16
Phase Lock Loop Unit ............................................................................................................... 3-19
DTMF Tone Detection Units .................................................................................................. 3-20
Flash-Based Voice Mail System .................................................................................................... 3-20
Installing the Voice Mail Interface Board .......................................................................... 3-21
Installing the Memory Expansion Module ....................................................................... 3-21
Contents - iii
Modem Unit ........................................................................................................................................ 3-21
Single Line Adapter ................................................................................................................................. 3-23
Station/CO Wiring .................................................................................................................................... 3-24
Digital & Single Line Wiring .......................................................................................................... 3-24
Digital Stations ........................................................................................................................... 3-24
Single Line Stations .................................................................................................................. 3-24
Digital Keyset & Terminal Wiring ................................................................................................ 3-27
Single Line Telephone Wiring ...................................................................................................... 3-27
Keyset/Headset Installation ................................................................................................................. 3-28
Wall Mounting the Digital Keyset ............................................................................................... 3-28
Installing a Headset .......................................................................................................................... 3-29
System Checkout ..................................................................................................................................... 3-29
Preliminary Procedures .................................................................................................................. 3-29
Power Up Sequence ........................................................................................................................ 3-30
4
Maintenance and Troubleshooting
System Programming and Verification ............................................................................................ 4-3
Telephone and Terminal Troubleshooting ..................................................................................... 4-3
Keyset Self Test ......................................................................................................................................... 4-4
Keyset LCD/LED Test ........................................................................................................................ 4-4
Keyset Button Test ............................................................................................................................ 4-5
DSS LED/Button Test ....................................................................................................................... 4-5
Key Telephones/Terminals ............................................................................................................ 4-6
Single Line Telephones ................................................................................................................... 4-6
DSS/BLF Console ............................................................................................................................... 4-7
CO Line Card Functions ......................................................................................................................... 4-7
System Functions ..................................................................................................................................... 4-8
Remote Maintenance ............................................................................................................................. 4-9
General Overview ............................................................................................................................. 4-9
Maintenance Command Format .......................................................................................... 4-9
Maintenance Password ........................................................................................................... 4-9
Exit Maintenance ....................................................................................................................... 4-9
System Configuration ..................................................................................................................... 4-10
Station Configuration ...................................................................................................................... 4-11
CO Line Configuration .................................................................................................................... 4-12
Event Trace Buffer ............................................................................................................................. 4-13
DTMF Receiver Trace ....................................................................................................................... 4-14
Basic Format for Commands ................................................................................................. 4-14
Examples ....................................................................................................................................... 4-14
Remote System Monitor ........................................................................................................................ 4-14
General Overview ............................................................................................................................. 4-14
Monitor Password ............................................................................................................................. 4-15
Help Menu ........................................................................................................................................... 4-15
Dump Memory Data ........................................................................................................................ 4-15
Event Trace Mode ............................................................................................................................. 4-16
Contents - iv
Modify Memory Command ........................................................................................................... 4-17
Exit the Monitor Mode .................................................................................................................... 4-18
SMDR ............................................................................................................................................................ 4-18
Figures - v
Figures
Built-In LCOB with CIDU ...................................................................................................................................
SLIB2 (2 port) ........................................................................................................................................................
DTIB (8 Port) ..........................................................................................................................................................
LCOB with CIDU ...................................................................................................................................................
SLIB (4-Port) with MSGU48 ..............................................................................................................................
T1IB (24 channel) with two DTRUs ................................................................................................................
PLLU Location ......................................................................................................................................................
Flash-Based Voice Mail Card ...........................................................................................................................
MODU Installation Location ............................................................................................................................
SLA (Single Line Adapter) ................................................................................................................................
Digital Station Jack Wiring ...............................................................................................................................
Single Line Telephone Wiring ........................................................................................................................
Maintenance Help Menu ..................................................................................................................................
System Configuration .......................................................................................................................................
Station Configuration ........................................................................................................................................
CO Line Configuration ......................................................................................................................................
Help Menu .............................................................................................................................................................
Trace Mode Status ..............................................................................................................................................
Enable Event Trace .............................................................................................................................................
Event Trace ............................................................................................................................................................
SMDR Printout ....................................................................................................................................................
3-12
3-13
3-14
3-14
3-15
3-16
3-20
3-21
3-22
3-23
3-27
3-27
4-9
4-10
4-11
4-12
4-15
4-16
4-17
4-18
4-19
Tables - vi
Tables
Function Capacity ...............................................................................................................................................
Visual Signals - CO Line Buttons ....................................................................................................................
Visual Signals - DSS/BLF Buttons ...................................................................................................................
Visual Signals - Feature / Function Buttons ...............................................................................................
Signals To Called Station (Digital Station) .................................................................................................
Signals To Calling Station ................................................................................................................................
Dialing Specifications ........................................................................................................................................
Electrical Specifications ....................................................................................................................................
Environmental Specifications .........................................................................................................................
Dimensions and Weights .................................................................................................................................
STS Part Numbers .................................................................................................................................................
T1 Switch Positions ............................................................................................................................................
T1 Ordering Specifications ..............................................................................................................................
T1 Ordering Information ..................................................................................................................................
Call Routing Criteria ...........................................................................................................................................
Call Routing Display Format ...........................................................................................................................
Telco to T1IB Interconnect Diagram - Pin Connections ........................................................................
Power Supply Tests ............................................................................................................................................
Flash Rates .............................................................................................................................................................
Key Telephones/Terminals ..............................................................................................................................
Single Line Telephone .......................................................................................................................................
DSS/BLF Console .................................................................................................................................................
CO Line Loop Start Board (LCOB) ..................................................................................................................
System Functions ................................................................................................................................................
Event Trace Buffer Command ........................................................................................................................
2-3
2-4
2-5
2-5
2-6
2-7
2-7
2-8
2-8
2-8
2-9
3-17
3-17
3-17
3-18
3-19
3-19
3-30
4-5
4-6
4-6
4-7
4-7
4-8
4-13
1
Introduction
This manual provides the information necessary to operate and maintain the STS System. The
described features are based on the current software release. If any of these features do not
work on your system, call your sales representative.
This chapter describes and illustrates the components that may be used with the STS System.
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NOTES
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General Information
1-3
Chapter 1 - Introduction
General Information
System Overview
The STS Key Telephone System supports a maximum configuration of 28 CO/PBX/Centrex lines
and 50 station devices. The Basic Key Service Unit (BKSU) and Expansion Key Service Unit (EKSU)
accommodates plug-in boards that can be added to expand CO/STA capacity. Both KSUs can
generally support a 12x24 configuration for a total capacity of 28x50. The BKSU and EKSU
cabinets are installed using industry-standard blocks, jacks, and skinny wire cabling. This,
combined with the ability to program the system using a key terminal with a digital display,
reduces installation cost and maintenance requirements.
An optional 9600-baud Modem Unit (MODU) facilitates remote programming.
System Interface Boards
The STS system can support the following types of interface boards:
CO card provides 4 loop start lines (LCOB)
Station card provides interface for 2 or 4 single line telephones or 8 digital key telephones
(SLIB or DTIB)
T-1 Interface Board (T1IB)
Voice Mail Interface Board (VMIB)
CO Circuitry
All CO interfaces are equipped with transformer barriers for system classification as a FCC fully
protected system. Each CO circuit supports rotary (out-pulse) dialing and loop supervision
(disconnect detection) under software control. The DTMF tone signals and system supervisory
tones can be generated in each keyset or on the main PCB. The STS system uses a proprietary
tone plan for providing internal progress tones.
System Programming / Database
The system architecture allows system programming changes to be made without interrupting
state event software control of normal communications. Call processing continues while the
customer database is updated. All programming changes to the customer database
programming are made either from a digital terminal (Station 100) or from a terminal
connected to either an I/O port or remotely via the optional modem board.
Keyset / DSS Console
The STS system features a digital telephone with 24 flexible buttons, 3 interactive soft keys, a
2 x 24 LCD display, and includes speakerphone capabilities. A 48-button DSS console is also
available. Each telephone can connect to an optional CTI "box". The optional CTI box provides
data connections and transmissions through an RS-232C connection on the phone.
Software Upgrades
Future software enhancements and upgrades are easily retrofitted and installed in the system.
This will in most cases, provide backward compatibility with existing Starplus hardware, further
reducing the cost to upgrade or add features to an installed system.
1-4
Key Service Unit
Chapter 1 - Introduction
Key Service Unit
This diagram illustrates the basic layout of both KSU cabinets, the card slots for the extension
boards, and the locations of the Champ connectors.
Slot 8
Slot 9
Slot 10
Slot 11
Slot 12
Slot 13
EKSU
CO Champ
(Male)
Sta Champ
(Female)
T1IB, LCOB, LCOB
or VMIB or T1IB
DTIB
or SLIB
Slot 2
Slot 3
Slot 4
Slot 5
Slot 6
Slot 7
BKSU
CO Champ
(Male)
Sta Champ
(Female)
T1IB
LCOB
or VMIB or T1IB
DTIB Basic
or SLIB SLIB2
Basic Cabinet
The Basic Key Set Unit (BKSU) has mounting holes so that it can be mounted on the wall. The
Main Board Unit (MBU) contains the main CPU – MC68LC302, Memory – the memory size is
1 Mbyte (4Mbit x 2), Data is 512 Kbytes (1 Mbit x 4), and all other system-operating type circuitry
to support the maximum configuration of 28 CO lines and 50 stations.
A power supply board is also installed to provide enough power to support all CO lines, stations,
and daughter board options. The BKSU has an external power switch to turn power on/off to
the BKSU and EKSU.
50-pin amphenol connectors are located on the side of the BKSU to provide the interface for the
Station and CO boards.
Basic System Configuration
DEFAULT -- The following extension boards are installed in each BKSU and will support the
following types of CO lines / stations:
Standard Boards
Provides …
DTIB
8 Digital Telephone Lines
SLIB2
2 Single Line Telephone Lines
LCOB
4 Loop Start CO Lines (includes Caller ID Unit)
Key Service Unit
1-5
Chapter 1 - Introduction
Main Board Unit
The Main Board Unit (MBU) controls and manages communication between peripheral
interface, supervises all resources in the system, controls gain adjustment of PCM signal,
generates system tone, and manages call processing of the system.
PERIPHERAL & DAUGHTER BOARDS -- The following can be installed on the BKSU’s MBU:
1 - Modem Unit
2 - Digital Telephone Interface Boards (8 port)
1 - T1 Interface Board (24 channels) & 1 Phase Lock Loop Unit
2 - Single Line Interface Boards (4 port) & 2 Message Wait Units
1 - VM Interface Board (8 port)
2 - Loop Start CO Line Boards w/caller ID Unit (4 port)
STANDARD CIRCUITRY -- The following circuitry is standard on the BKSU’s MBU:
1 - Music Input (MOH/BGM channel 1)
1 - Relay (s/w assignable)
1 - External page port
1 - Memory battery (lithium)
2 - DTMF receivers
1 - Alarm Sensing Port
2 - RS-232 (DB9) (male)
Single Line Interface Board (2 port)
The Single Line Interface Board (SLIB2) that is included with all BKSUs, provides two standard
24V 2500-type Single Line interfaces. Two SLT connections on the right side of the BKSU use
RJ11 modular connectors.
The Single Line station circuit specifications of the SLIB2 are as follows:
One-pair wiring to SLT devices
24 V power for both circuits
RGU power for both circuits
Built-in Message Wait Unit (MSGU) (2circuit)
Loop interrupt
Ring Generator Unit
The Ring Generator Unit (RGU) provides the ring voltage to the SLIB circuits to ring the SLT. The
RGU also provides the input to the Message Wait source on the SLIB cards. The output of the
RGU is 65V AC, 25 Hz. The RGU can support simultaneous ringing for all SLTs associated to the
SLIB. The RGU is built-into the SLIB2 and into the SLIB4.
1-6
Extension Boards
Chapter 1 - Introduction
Expansion Cabinet
The Expansion Key Service Unit (EKSU) mounts above the BKSU and is connected via cables that
extend the voice and data signaling to and from the BKSU. An integral power supply provides
enough power to support all CO lines, stations, and daughter board options.
The EKSU has mounting holes so that it can be mounted on the wall. The station connections
are via a 50-pin amphenol connector. This connector is located in the EKSU. CO connections are
50-pin type and are located on the EKSU board.
Built-in Power Supply
A Power Supply is built into each cabinet’s MBU.
The Power Supply converts commercial AC power (105 / 117 / 129 V AC @ 47-63 Hz) to ±5V DC
voltage output, regulates the voltage, and provides the appropriate DC voltage for distribution
to other system components.
The Power Supply includes circuitry to charge two externally-connected 12-volt batteries and
controls operation of the battery back-up circuits. The Power Supply provides system
operating voltages from the batteries if commercial AC power fails.
Extension Boards
These extension boards are capable of supporting the following types of telephones:
Board Name
Function
DTIB
Provides 8 Digital Telephone interfaces
SLIB4
Provides 4 Single Line Telephone interfaces
Digital Telephone Interface Board (8 port)
The Digital Telephone Interface Board (DTIB) provides 2-wire interfaces for telephone
connection. The DTIB provides digital voice and data communications to/from digital
telephones. This card provides eight standard Digital Telephone Interface circuits and installs
in the BKSU or EKSU.
An industry-standard amphenol-type female connector is mounted on the side of the KSU for
connection to the station interfaces. One LED is mounted on the PCB to indicate the in use state
of the connected telephones. It will turn on when one or more ports are busy.
The digital station circuit specifications: One-pair wiring to digital devices
CO Interface Boards
1-7
Chapter 1 - Introduction
Single Line Telephone Interface Board (4 port)
The Single Line Telephone Interface Board (SLIB4) provides four standard 24V 2500-type Single
Line interfaces. The Single Line station circuit specifications for the SLIB4 are as follows:
One-pair wiring to SLT devices
24 V power for all four circuits
RGU power for all four circuits
Optional Message Wait Unit (MSGU) (4 circuit)
Loop interrupt
CO Interface Boards
The types of CO Interface boards that can be added to the STS System are listed in the table and
narrative that follow.
Board Name
Function
LCOB
Provides 4 Loop Start CO Lines
T1IB
Provides 24 channels
Loop Start CO Line Interface Board
The optional Loop Start CO Line Interface Board (LCOB) provides four Loop Start CO Lines which
support pulse/DTMF signal.
Each interface contains ring and loop current detection circuits, Analog-to-Digital and Digitalto-Analog conversions, and pulse and ground flash signaling circuits.
The LCOB contains LEDs to indicate the in use status of each CO Line. The trunk circuit
specifications include: 50-pin amphenol connectors (located on the side of the KSU), Loop
detector, and Hybrid CO circuit.
T1 Interface Board
The T1 Interface Board (T1IB) provides the T1 (1.544Mbps, 24-Channel) interface circuit, control
circuitry, and synchronous clock control circuits.
DTMF tone detection units can be installed optionally on the T1IB.
The T1IB has eight LEDs on the front edge of the PCB which indicates errors of T1 line, in-use
status, and synchronous clock enable status.
1-8
Add-On Boards
Chapter 1 - Introduction
Add-On Boards
Add-On Module
Function
Board
MSGU48
Provides message waiting light indication on SLTs
SLIB4
Provides a 9600-baud modem for local access
MBU
Provides clocking for T1board
MBU
MODU
PLLU
Message Wait Unit
The Message Waiting Unit (MSGU48) provides a 90V message voltage to light the message
indicator on single line telephones.
One MSGU can be installed on each SLIB4 (required if message wait indication is needed).
Modem Unit
The Modem Unit (MODU) provides a communication interface for remote maintenance and
remote PC Admin.
The MODU allows the system to function as follows:
Operates at 9600 baud and installs in the BKSU.
Provides an asynchronous modem for access to the system database and fault reporting
features from a remote site.
May be connected to a pre-selected CO Line through the system-switching matrix.
The MODU port is independent of the standard RS-232C port, allowing system database access,
etc., without the need to interrupt the SMDR output.
Phase Lock Loop Unit
The Phase Lock Loop Unit (PLLU) provides clocking for T1, required if T1 card is installed.
The PLLU supplies a 32.768MHz clock to GSXD by either internal clock generator or clock
received from the trunk card (e.g. T1IB).
2
System Specifications
This chapter describes the STS system specifications. It also provides a part number listing of
basic and ancillary components of the system.
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Configuration Tables
2-3
Chapter 2 - System Specifications
Configuration Tables
The following tables and charts describe system capacities and display the configuration
flexibility of the system.
System Capacity
Table 2-1: Function Capacity
Item
Account Codes
Number of digits per Account Code
Number of Account Codes
Description
Up to 12 digits
Unlimited-unverified / 256-verified
Attendants
Digital DSS/BLF Consoles
Up to 3 stations can be designated as attendant(s).
Each DSS/BLF unit requires 1 station port and reduces station
capacity by 1.
DSS/BLF Maps may not be duplicated at one station.
One station may have up to 3 DSS units associated with it.
CO/PBX/Centrex Lines
Digital Terminal Stations
Standard Single Line Telephones
24 (max) Loop Start (4 per LCOB)
48 (max) Digital Terminals (8 per DTIB)
22 (max) SLTs (4 per SLIB4, 2 per SLIB2)
Conference
Circuits
Parties per "bridge"
10 Conference "bridges" per system
8 parties per "bridge"
Contacts (multipurpose)
1 (on BKSU)
DISA Circuits:
Unlimited CO lines may be programmed simultaneously
DTMF Receivers
DTMF Sender
2 (2 on BKSU, Each SLIB has 2 DTMFs on board)
No limit
Hunt Groups
Groups
Members
Types
Software supports 8 Groups
Software supports up to 8 stations in each Group
Station, Pilot, or All Ring Hunting
I/O Ports
2 (both on BKSU)
Music Channels
Music-On-Hold/Background Music inputs
1 Channel per system (on BKSU)
Paging
Internal Paging
External Paging (one or two way paging)
8 (max) Internal Page Zones (software controlled)
1 (on BKSU)
Speed Dial Memory
Station Speed Dial
System Speed Dial
Total System Speed Dial bins
20 Bins per Station (24 digits)
80 Bins per System (24 digits)
1000
2-4
Visual Specifications
Chapter 2 - System Specifications
Table 2-1: Function Capacity
Item
Description
UCD Groups
Groups
Members
RAN Announcements
Calls In Queue
Software supports 8 Groups
16
Eight RAN announcements per system
All CO Lines (28) may be in queue for a UCD Group
Voice Mail Groups
Groups
Members (ports)
Integration Method
VM Message Wait
VM Disconnect Signal
Software supports 8 Groups
Software supports up to 24 stations in each Group
In-Band Signaling (DTMF)
[420] to turn on, [421] to turn off
Programmable 12 digit (DTMF) string. (If no digits are
programmed, 15 secs of silence are followed by a busy tone and
Loop interrupt.)
Visual Specifications
CO Line Buttons
Table 2-2: Visual Signals - CO Line Buttons
Feature/Function
Flash Rate
Incoming CO Ringing
30 ipm flash
CO Line in the Transfer mode
120 ipm flash
CO Line Recalling
480 ipm flutter
System HOLD
60 ipm double wink
Exclusive HOLD
120 ipm flash
I-HOLD
60 ipm wink
CO Line Queue Call Back
CO Line in use
CO line Idle
480 ipm flutter
ON steady
OFF
Visual Specifications
2-5
Chapter 2 - System Specifications
DSS/BLF Buttons
Table 2-3: Visual Signals - DSS/BLF Buttons
Feature / Function
Off-Hook (busy)
Incoming Intercom Ring
Call Announce (H or P mode)
Flash Rate
ON steady
120 ipm flutter
Steady
Message Waiting Call Back
120 ipm flutter
Station in Do Not Disturb
480 ipm double flash
Camp On (by station)
120 ipm flash
Auto Call Back
120 ipm Flash
Station Unavailable
60 ipm flash
Feature/Function Buttons
Table 2-4: Visual Signals - Feature / Function Buttons
Feature / Function
Flash Rate
ON/OFF Button (while activated)
ON steady
MUTE Button (when activated)
ON steady
SPEED Button (while dialing)
FLASH Button (while depressed)
TRANSFER Button (while depressed)
HOLD Button (during "T" ICM call)
ON momentarily
None
Steady until TRANSFER complete
15 ipm Flash
CONFERENCE - CONFERENCE
ON steady
DND Button - when activated
60 ipm flash
FWD Button
All Forward
Busy forward
No answer forward
B/NA forward
MSG Button (when activated)
ON steady
ON steady
ON steady
ON steady
15 ipm flash
2-6
Tone Specifications
Chapter 2 - System Specifications
Tone Specifications
Audible Signals
The Terminals provide ringing and confidence signals to the user and to calling parties
according to Table 2-5 and Table 2-6 .
Table 2-5: Signals To Called Station (Digital Station)
Feature (Indication)
Sound In Hz
Occurrence (Cadence)
Incoming CO Line
(*User Selectable)
.8 sec on/2.4 sec off repeated
Intercom Tone Ringing
(*User Selectable)
.4 sec on/.4 sec off/
.4 sec on/2 sec off repeated
935
.2 sec on/.2 sec off; 2 bursts
Intercom Call Announce (H & P)
Transferred CO Line
(*User Selectable)
.8 sec on/2.4 sec off repeated
Line Recall
(*User Selectable)
.2 sec on/.6 sec off repeated
Message Waiting Call Back
(*User Selectable)
.4 sec on/.4 sec off/
.4 sec on/2 sec off repeated
Queued CO Line Call Back
(*User Selectable)
.2 sec on/.6 sec off repeated
Camp On
Alarm Tone - Repeated
- Single (continuous)
935
701/857
701/857
.2 sec burst
.25 sec on/.25 sec off; repeated
1.0 sec on; once (every 30-60
secs until alarm is reset.
* Only one tone can be selected by a station at a time. This tone will be used for all signaling that uses
the "User Selectable Tone".
Miscellaneous Specifications
2-7
Chapter 2 - System Specifications
Table 2-6: Signals To Calling Station
Feature (Indication)
Sound In Hz
Sta
SLT
Occurrence (Cadence)
Intercom Ring Back Tone
1215/1471
440/480
.5 sec on/2.5 sec off;
repeated
Intercom Call Announce
935
935
.2 sec on/.25 sec off;
three (3) times
Busy Tone
701
480/620
.5 sec on/.5 sec off;
repeated
Error Tone
701
480/620
.25 sec on/.25 sec off;
repeated
Intercom dial Tone
420
440/1350
Continuous
DND Tone
701
701
.2 sec on/.2 sec off;
three (3) times pause,
repeated
Paging Confirmation Tone
935
935
1 second burst
CONFERENCE Time Out Warning Tone
420
701
1 second burst
Programming Confirmation Tone
1471
935
3 short bursts
Programming Error Tone
1471
1471
.25 sec on/.25 sec off;
six (6) times
Call Waiting
735
735
.5 burst
Miscellaneous Specifications
Table 2-7: Dialing Specifications
Item
Specification
CO Type
Loop Start / 600 ohm / current sensing
DTMF Signaling
Frequency Deviation
Rise Time
Duration of DTMF Signal
Inter-digit Time
±1.5%
5ms
100ms (programmable)
100ms (programmable)
Pulse Dialing
Break/Make Ratio
Dialing Speed
60/40 - 66/33
10-20 pps
2-8
Miscellaneous Specifications
Chapter 2 - System Specifications
Table 2-8: Electrical Specifications
Item
Specification
Contact Rating (multipurpose contacts)
1 amp, 24 VDC
External Page Port
Output Impedance
Output Power
600Ω @ 0 dbm
5 milliwatt max
600Ω input at 2k ohm maximum from
music source
Music Source
Power Supply
AC Voltage Input
AC Power
AC Input Fuse
DC Output Voltage
105 -129 Volt AC @47-63Hz
300 watts
+5a 250v
+ 30v
Table 2-9: Environmental Specifications
Item
Degrees (ºF)
Operating Temperature
32 - 104
Optimum Operating Temperature
60 - 80
Storage Temperature
-40 - 140
Relative Humidity
5 - 90% (non-condensing)
Table 2-10: Dimensions and Weights
Height
Width
Depth
Weight
Item
in
mm
in
mm
in
mm
lbs
kg
11.125
283
15
381
4.625
117
11
4.9
Digital Keyset
9.25
234
7.625
194
4.75
121
2
0.9
Digital DSS/BLF Console
9.25
234
4.9
124
3.3
84
2
0.9
KSU (w/o cover)
System Part Numbers
2-9
Chapter 2 - System Specifications
System Part Numbers
The following table may be used to order the STS system parts that are currently available.
Table 2-11: STS Part Numbers
Description
Part Number
STS Basic Key Service Unit (BKSU)
3500-00
STS Expansion Key Service Unit (EKSU)
3502-01
Caller ID Unit (CIDU)
3531-04
Digital Key Telephone Unit (DKTU) - 24 Button
3515-71
Digital Telephone Interface Board (DTIB) (8 port)
3532-00
DSS - 48 Button
3510-71
DTMF Receiver Unit (DTRU4) (4 circuit)
3031-60
Loop-Start Central Office Board (LCOB) w/caller ID (4 port)
3531-03
Message Wait Unit (MSGU48)
3033-10
Modem Unit (MODU) - 9600 baud
3530-30
Phase Lock Loop Unit (PLLU)
8030-40
Single Line Adapter (SLA)
9854-00
Single Line Telephone Interface Board (SLIB2) (2 port)
3533-01
Single Line Telephone Interface Board (SLIB4) (4 port)
3533-00
T1 Interface Board (T1IB) (24 channel D4AMI / B8ZS)
3531-31
VM Interface Board (VMIB) (Flash-based - 3 hour)
3534-00
VM Interface Board Memory Expansion Module (Flash-based
upgrade - addl 6 hrs)
3534-01
VM Interface Board (VMIB) (Pentium-based)
future
2-10
Chapter 2 - System Specifications
System Part Numbers
3
Installation
This chapter provides the basic system installation and wiring instructions for the STS, as well
as how to install the optional cards and interface units.
»
»
»
»
»
»
»
NOTES
»
»
»
»
»
»
»
Installation Overview
3-3
Chapter 3 - Installation
Installation Overview
Basic Process
As with any sophisticated communications device, installation of the STARPLUS STS System
requires the care and forethought of a competent technician. To assure easy servicing and
reliable operation, several factors must be considered when planning the system installation.
The following procedures are provided to help ensure a successful system installation:
Site Preparation
KSU and Power Supply (PS) Installation
PCB Installation
System Wiring
Keyset and Terminal Installation
Basic Installation Check-Out
System Programming and Verification
To install the STARPLUS STS System as quickly and efficiently as possible, complete the
following detailed instructions as described.
Site Preparation
General Site Considerations
The first step is to locate an acceptable site for the common equipment (KSUs, boards, etc.).
When locating a mounting site for the KSUs, the following points must be considered:
Wall Mounting -- The KSUs are designed for wall mounting and should not be mounted
directly to a masonry or plasterboard wall. It is recommended that a minimum of ½-inch
plywood backboard be firmly mounted to the wall, and the KSU and MDF be mounted to the
backboard.
Dedicated Access -- The location must have access to a dedicated 110 Volt AC (±10%), 60 Hz,
single-phase circuit with a circuit breaker or fuse rated at 15 amps. A 3-wire parallel blade
grounded outlet should be within approximately 6 feet of the lower left rear of the BKSU
mounting.
Grounding -- The location must have access to a good earth ground, such as a metallic cold
water pipe without non-metallic joints. The ground source should be located as close as
possible to the system.
Environment -- The system should be located in an area that is well ventilated with a
recommended temperature range of 68°-78° F and a relative humidity range of 5-60%
(non-condensing).
3-4
Site Preparation
Chapter 3 - Installation
Distance Parameters -- The system location should be within 25 feet of the telephone
company’s termination point. Also, the location should be within the prescribed station loop
lengths for all keysets and terminals. If existing cabling is used, its location and conduits should
be considered. Station wiring should be in the building. Station ports are not designed for
installation outside of the building.
Accessibility -- The location should have adequate accessibility, space, and lighting for future
servicing and should consider the need for future expansion.
Hazard Protection -- The system should be located in an area that is protected from flooding,
flammable materials, excessive dust and vibration.
Interference -- The site should be away from radio transmitting equipment, arc-welding
devices, copying machines, and other electrical equipment that are capable of generating
electrical interferences. Operation of this equipment in a residential area is likely to cause
interference. In which case the user, at his own expense, is required to take any necessary
measures to correct the interference.
Backboard Installation
Material -- A wooden backboard is recommended for all installations and must be installed
when the location has masonry or plasterboard walls. A minimum of ½-inch plywood material
is sufficient for most installations.
Placement -- The backboard should be mounted at a convenient height, about three feet
above the floor and be bolted in various places to distribute the weight of the system.
Clearance -- Space should be available on the bottom side of the backboard for the MDF
cabling and for optional equipment such as a music source, battery backup, etc.
System Layout -- It is recommended that the location of each major item be roughly sketched
on the backboard as an installation layout.
Verify On-Site Equipment
Once the equipment installation site is identified and a dedicated AC outlet, earth ground, and
lighting and ventilation are available:
1. Verify that all equipment required is on-site and was not damaged during shipment.
2. Unpack the KSUs to assure there is no shipping damage.
3. Notice that a mounting template is packed with the BKSU; this template is required later
in the installation.
4. Check that the type and quantity of boards received is correct and optional equipment
and a Power Line Surge Protector are on-site.
It is not necessary to unpack the individual boards at this time.
If any equipment is damaged or missing, notify the appropriate personnel to
correct the situation.
KSU Mounting
3-5
Chapter 3 - Installation
KSU Mounting
The STARPLUS STS System consists of a Basic Key Service Unit (BKSU) cabinet. When additional
CO lines and stations are needed, the Expansion Key Service Unit (EKSU) cabinet must be
mounted above the BKSU. Both units have been designed to be compact and lightweight for
easy handling during installation.
Basic Cabinet
The BKSU consists of a plastic frame and cover designed for wall mounting. The KSU must NOT
be mounted on a masonry or dry-wall surface; a wooden backboard is required.
A mounting template is included with the BKSU. This template can be used to drill pilot holes
for mounting screws. Note that the template provides screw hole locations for the BKSU and
EKSU. The BKSU is mounted with three #10 or larger, 1½ inch or longer screws.
1. Drill pilot holes in the locations marked.
2. Insert the screws and tighten, leaving about ½ inch exposed.
3/8”
1/4”
4/8”
3 3/4”
3 1/4”
11 1/8”
11 1/2”
4 1/8”
15”
/8”
45
Mounting the BKSU
KSU Template
3-6
System Preparation
Chapter 3 - Installation
Expansion Cabinet
The EKSU consists of a plastic cover and frame designed for
wall mount installation.
» » » The EKSU must be mounted above the BKSU.
After positioning the EKSU above the BKSU:
1. Attach the EKSU to the BKSU on both sides, using the
four screws and two brackets provided.
2. Mark the location of the two screws to mount the
BKSU.The EKSU must NOT be mounted on a masonry
or dry wall surface; a wooden backboard is required.
The EKSU is mounted with two #10 or larger, 1½ inch or
longer screws.
3. Drill pilot holes in the two locations marked, insert
screws and tighten, leaving about ½”.
4. Mount the EKSU on the screws and tighten the screws
securely.
Interconnection is achieved via an amphenol-type
connector and power cable, both included. The amphenol
connector connects the EKSU to the BKSU on the left side
through connectors labeled EXP.
Expansion KSU
Basic KSU
System Preparation
KSU Grounding
To ensure proper system operation and for safety purposes, a good earth ground is required.
A metallic COLD water pipe usually provides a reliable ground. Carefully check that the pipe
does not contain insulated joints that could isolate the ground. In the absence of a COLD water
pipe, a ground rod or other source may be used.
A #12 insulated AWG or larger copper wire should be used between the ground source and the
KSU (BKSU and EKSU, respectively). The wire should be kept as short as possible (recommended
25 feet or less).
Grounding Instructions
1. Remove about 1½ inches of insulation from both ends. Attach one end of the wire to the
Ground Lug on the lower side of the BKSU and on the lower side of the EKSU by inserting
the wire under the lug screw, then tighten the screw securely.
2. Attach the other end of the wire, as appropriate, to the ground source.
3. Take a DC resistance reading and an AC volt reading between the chassis ground point
(cold water pipe) and AC ground (third wire AC ground). The limit is 5V AC and 5 Ohms DC
resistance. If a higher reading is obtained, choose a different chassis ground point and
repeat this step until a suitable ground point is found.
To ensure proper grounding … make sure to use the brackets provided when
attaching an EKSU to the BKSU.
System Preparation
3-7
Chapter 3 - Installation
Built-in Power Supply
The built-in Power Supply in each BKSU and EKSU will convert 105V- 129V AC power to +5V DC
voltage output. The power capacity of the Power Supply is as follows:
+5V DC
-5V DC
+30V DC
Battery Backup
2.5A
0.5A max
2.5A max
External 4B-BBU
Battery Backup Unit Installation
The Battery Backup Unit (BBU) provides
power for the system during a power failure.
The BBU connects to the STS via the
connector on the side of the BKSU.
BBU
24VDC
Battery Backup Wiring
Blue
If local AC power fails, the system can be
equipped to operate from external batteries.
The external batteries must provide 24 Volts
DC. This is generally accomplished by
connecting two 12-volt batteries to the strip
connector on the front of the BBU as shown.
Red
+
Battery
12VDC
+
Battery
12VDC
The BBU provides charging current to the batteries during normal AC power operation at a
maximum of about 0.5 amp. During battery operation, the BBU discontinues battery operation
if AC power is restored or the battery voltage is too low to maintain proper system operation.
System Backup Duration
The length of time the system operates on the batteries is dependent on several elements
including: battery charge state, condition of the batteries, capacity of the batteries, and the size
of the system (number of station ports).
The following chart gives the approximate backup time for several system sizes and different
battery capacities in ampere-hours.
Battery Capacity
Ports
10AH
20AH
4
16 Hours
32 Hours
8
8 Hours
16 Hours
16
4 Hours
8 Hours
System Battery Replacement - WARNING
In most cases … the system battery will never need to be replaced.
However, in the event that the battery is determined to be fully discharged, use caution when
replacing as it could explode if installed improperly.
»
»
Replace battery with a similar battery type, as recommended by battery manufacturer.
Dispose of the used batteries according to the battery manufacturer’s instructions.
3-8
System Preparation
Chapter 3 - Installation
Power Line Surge Protection
The AC outlet should be equipped with a power surge protection device or UPS. Systems using
such devices are more resistant to damage from power line surges than unprotected systems.
Power line surges often occur during normal operations and during violent thunderstorms.
Installation of a surge protector meeting the specifications described in the following
paragraph may prevent or minimize the damage resulting from power line surges.The isolation
transformer/surge protector should be: 15 amp self-contained unit that plugs into a standard
grounded 117V AC wall outlet. The wall outlet must be designed to accept a 3-prong plug (two
parallel blades and a ground pin). The protector should be fast and capable of protecting
transients greater than 200 volts.
Lightning Protection
The system provides secondary protection per UL 1459 specifications. Primary protection
circuitry is the installer’s responsibility and should be installed per National Electric Code (NEC).
KSU AC Power Plug
Before plugging the KSU power cord in the AC source (grounded, 3-prong AC outlet required):
Ferrite Core -- to improve the line
burst immunity on the Champ
connector.
Cable Tie -- to secure the Ferrite
Core to the Champ connector.
To CO
or Misc
Champ connectors are mounted on the
side of each STS BKSU and EKSU - one for
CO and Miscellaneous connections, one
for Station connections, and one to
connect the BKSU and EKSU. Champ
connectors include the following:
To Sta
Cable Connections
To EKSU
1. Verify the power switch of the BKSU is off.
2. Plug the KSU power cord into the AC outlet.
3. Turn the power switch on.
Champ Connectors
Ferrite Core
Cable Tie
System Preparation
3-9
Chapter 3 - Installation
PCB Handling and General Installation
DO NOT install or remove any boards with power applied.
Make sure power is turned off prior to installation or removal of the PCBs
The system cards contain digital circuitry which are extremely reliable, but can be damaged by
exposure to excessive static electricity. When handling PCBs, a grounded wrist strap should be
used to protect boards from static discharges. Also, use common sense when handling PCBs.
EXAMPLE -- Do not place a PCB in locations where heavy objects might fall on the PCB and
damage components.
Inserting a PCB
1. Hold PCB with components facing left, align top and bottom edge of PCB in card guides.
2. Slide the card into the system seat the PCB firmly into the backplane connector.
3. To remove a PCB, reverse the process.
Card Slot Configuration
Board Capacity
The following types of expansion boards may be installed to increase the Station and CO
capacity of the STS System:
Board
Description
System Capacity
LCOB
4 Loop CO Start Lines
(includes Caller ID)
up to 24 CO lines
DTIB
8 Digital Telephone Ports
up to 48 stations
SLIB4
SLIB2
4 Single Line Ports
2 Single Line Ports
up to 20 stations
2 stations
T1IB
24 Channels
--
VMIB
8 Voice Mail Ports
--
3-10
System Preparation
Chapter 3 - Installation
Card Slot Positions
This illustration shows the designated slot number for each type of board that can be mounted
in the BKSU and EKSU.
Slot 9
Slot 10
Slot 11
Slot 8
Slot 2
Slot 3
Slot 4
Slot 5
Slot 12
Slot 6
BKSU
Slot 7
EKSU
Slot 13
IMPORTANT -- Make sure to place the correct board in the appropriate card slot.
Card Slot
Board
8
DTIB / SLIB4
9
DTIB / SLIB4
10
DTIB / SLIB4
11
LCOB / T1
12
LCOB / T1
13
LCOB / T1 / VMIB (Flash- or Pentium-based )
Card Slot
Board
0
DTIB (fixed)
1
LCOB (fixed)
2
SLIB2 - 2 port (default)
3
DTIB / SLIB4
4
DTIB / SLIB4
5
LCOB / T1
6
LCOB / T1
7
T1 / VMIB (Flash- or Pentium-based )
BKSU & Main Board Unit Assembly
3-11
Chapter 3 - Installation
BKSU & Main Board Unit Assembly
The BKSU includes the fixed DTIB in slot 0, a fixed LCOB in slot 1, and a SLIB2 in slot 2. This
provides an initial capability of four CO lines, eight digital telephone stations, and two single
line telephone stations. Additional cards/boards can be added to increase capability.
The BKSU provides the following miscellaneous features:
1 external page port that is connected to a transformer, providing a 600-ohm impedance.
1 music input that is connected to a transformer, providing a 600-ohm impedance.
1 independent dry relay contact rated at 1 amp, 24V DC.
2 DTMF receivers.
These features are provided through the CO amphenol “Champ” connector on the right side
of the BKSU. These features are controlled by system software.
Main Board Unit
The Main Board Unit (MBU) is installed in the BKSU at the factory before the shipment. The MBU
contains a lithium dry cell to maintain memory and real-time clock functions.
The MBU can be equipped with 3 daughter boards: MODU for modem access to the system,
PLLU, and CIDU for Caller ID (refer to “Expansion Board Installation” on page 3-14). System
software is contained on two chips labeled U1 and U2.
The battery is soldered to the MBU and connected to the circuitry by an ON-OFF dip switch
(SW4).
»
Make sure that dip switch SW4 is turned to ON before programming the system database.
Initialize Default Settings
Before programming the system, switch 8 (SW5) should be placed in the ON position and
powered off and on to initialize the system database to default.
Retain Database
Once the database is initialized, switch 8 (SW5) should be placed in the OFF position to protect
the database. The following diagram shows the dip switch position as they relate to the
“database” functions:
8
OFF
ON
7
6
5
4
3
2
MBU PCB
Marking
Dip Switch
Position
Function
SW8
OFF
Retain the database
ON
Flush the database
1
3-12
BKSU & Main Board Unit Assembly
Chapter 3 - Installation
Digital Telephone Interface Board (built-in)
The MBU of the BKSU contains a built-in Digital Telephone Interface Board (DTIB) which
provides digital voice and data communications to/from digital telephones. The DTIB
provides the interface to eight digital telephones. The built-in DTIB is non-removable and
does not physically resemble the optional DTIB. It is located in slot 0 on the MBU. The location
of slot 0 is an “L” shape that runs vertically along the left side of slot 7 and horizontally across
the base of the MBU. Additional DTIBs can be installed to expand the capacity for digital
telephones. Refer to “Digital Telephone Interface Board” on page 3-14.
Loop Start CO Interface Board (with Caller ID)
The built-in Loop Start CO Interface Board (LCOB) supports up to four Loop Start Central Office
Lines and comes equipped with a Caller ID Unit (CIDU) to detect Caller ID information. The
built-in LCOB is non-removable and does not physically resemble the optional LCOB. It is
located in slot 1 on the MBU. The location of slot 1 is in the upper right section of the BKSU.
The CIDU provides four Caller ID interfaces for the Built-In LCOB.
Additional LCOBs can be added to provide for increased Loop Start CO Line capability. Refer to
“Loop Start CO Interface Board (with Caller ID)” on page 3-14.
CN 3
CN 18
U
CI
D
Bu
ilt
-In
LC
O
B
CN 19
CN 2
(Upper Right section of BKSU shown above)
Figure 3-1: Built-In LCOB with CIDU
Installing CIDU to Built-In LCOB
The CIDU may already installed when you receive your BKSU. If not, use the following procedure
to install the CIDU:
1.
2.
3.
4.
Unpack the CIDU from its antistatic conductive bag.
Locate the CN2 and CN3 connectors on the CIDU.
Locate the CN18 and CN19 connectors on the built-in LCOB.
Position the CIDU so that the CN2 and CN3 connectors align with the CN18 and CN19,
and connectors on the built-in LCOB respectively.
5. Push the CIDU onto these connectors to seat it securely.
BKSU & Main Board Unit Assembly
3-13
Chapter 3 - Installation
Single Line Interface Board (2 Port with built-in Msg Wait)
The Single Line Interface Board (SLIB2) provides the interface to two 2500-type telephones.
The SLIB signals interface with industry-standard ringers and message waiting lights. The
2-port SLIB always occupies slot 2 and is standard on the BKSU. It can be removed if necessary
by the installer.
The two ports provided by this board are connected to SLT devices by using the two RJ11
modular connectors on the right side of the BKSU.
Additional SLIB devices can be added using one or more optional SLIB4s. Refer to “Single Line
Interface Board - 4 Port” on page 3-15.
Figure 3-2: SLIB2 (2 port)
3-14
Expansion Board Installation
Chapter 3 - Installation
Expansion Board Installation
Boards and daughter boards discussed in this section are optional boards that can be used to
increase the capacity of your system.
Digital Telephone Interface Board
The optional Digital Telephone Interface Board (DTIB) provides digital voice and data
communications to/from digital telephones. The DTIB board provides the interface to eight
digital telephones. The card has one LED to indicate off-hook/in use status.
Figure 3-3: DTIB (8 Port)
Loop Start CO Interface Board (with Caller ID)
The optional Loop Start CO Interface Board (LCOB) supports up to four Loop Start Central Office
Lines and comes equipped with a Caller ID Unit (CIDU) to detect Caller ID information.
The CIDU provides four Caller ID interfaces for the LCOB.
Figure 3-4: LCOB with CIDU
Expansion Board Installation
3-15
Chapter 3 - Installation
Installing CIDU Board to LCOB
1.
2.
3.
4.
5.
Unpack the CIDU from its antistatic conductive bag.
Locate the CN2 and CN3 connectors on the CIDU.
Locate the CN1 and CN2 connectors on the LCOB.
Position CN2 and CN3 on the CIDU to align with CN1 and CN2 on the LCOB, respectively.
Push the CIDU onto these connectors to seat it securely.
Single Line Interface Board - 4 Port
The optional Single Line Interface Board (SLIB4) provides the interface to four 2500-type
telephones. The SLIB signals interface with industry-standard ringers and message waiting
lights. In addition, one LED is mounted on the PCB to indicate the in use state of the
connected telephones. It will turn on when one or more ports are busy. The optional 4-port
SLIB4 may be added to the BKSU or EKSU to expand the number of single lines stations, and
can support an MSGU48 board in a daughter-board-type arrangement.
CN2
CN1
CONN1
CONN2
Figure 3-5: SLIB (4-Port) with MSGU48
Message Wait Unit
The Message Wait Unit (MSGU48) provides message wait lamp relay control for message lamp
single line telephones. The MSGU48 board mounts as a daughter board on the SLIB4. The SLIB
interfaces with mechanical 90V AC ringers and 95V DC lights on 2500-type phone sets.
Installing the MSGU48 to SLIB4:
1.
2.
3.
4.
5.
Using a ground strap, unpack the MSGU48 from its antistatic conductive bag.
Locate the CONN1 and CONN2 connectors on the MSGU48.
Locate the CN1 and CN2 connectors on the SLIB4.
Align CONN1 & CONN2 of the MSGU48 to match CN2 & CN1 on the SLIB4, respectively.
Push the MSGU48 onto the connectors and ensure it is properly seated.
3-16
Expansion Board Installation
Chapter 3 - Installation
T1 Interface Board
The optional T1IB provides the T1 (1.544Mbps, 24 channel) interface circuit, control circuitry,
and synchronous clock control circuits. Up to two DTMF tone detection units (DTRU4) can
optionally be installed on the T1IB.
The system can be equipped with one T1IB and it can be installed in slots 5, 6, or 7 of the BKSU
or in slots 11, 12, or 13 in the EKSU. The Phase Lock Loop Unit (PLLU) must be installed in the
BKSU for the T1 card to operate properly.
The T1IB has eight LEDs on the front edge of the PCB which indicate errors of T1 line, in-use
status, and synchronous clock enable status.
LED #
Function
LD1
IN USE At least one of the 24 circuits is in use
LD2
RED T1IB is in Red alarm due to any alarm
LD3
Loopback (H/W TEST - normal call processing is not available)
LD4
BLUE T1IB has detected RX_BLUE alarm
LD5
YELLOW: T1IB has detected RX_YELLOW alarm
LD6
OOF T1IB is Out of Frame synchronization
LD7
RCL T1IB receives Carrier Loss (unplugged from the cable)
LD8
CLOCK Clock Enable/Disable
CN2
DT
RU
4
D
TR
U4
CN2
CN1
CN1
CN4
CN5
CN8
CN9
Figure 3-6: T1IB (24 channel) with two DTRUs
Expansion Board Installation
3-17
Chapter 3 - Installation
The T1IB contains two switches (SW1 and SW3). The clock selection switch (SW3) is used for
control of synchronous clock. The Line Build-Out switch (SW1) is controlled by the distance
between the STS system and a CSU and SW1 #4 is used for loopback control.
The Line Build-Out switch setting is based on distance between the STS System and a CSU. The
proper switch settings are indicated in the following table. If the CSU is located near the KSU,
all LBO switches should be ON.
The SW1 switch #4 of the Line Build-Out switch is used for Loopback control. Its switch is used
only for hardware test and must be placed in the ON position for normal operation.
Table 3-1: T1 Switch Positions
Switch #
Distance
1
2
3
4
0 to 133 feet
ON
ON
ON
ON
133 to 266 feet
OFF
ON
ON
ON
266 to 399 feet
ON
OFF
ON
ON
399 to 533 feet
OFF
OFF
ON
ON
533 to 655 feet
ON
ON
OFF
ON
T1 Ordering Information: When ordering a T1 circuit from a carrier, request either D4
framing and Alternate Mark Inversion (AMI) Line coding using the superframe (SF) or the
Extended Superframe (ESF-B8ZS) format. The following are additional ordering information
specifications:
Table 3-2: T1 Ordering Specifications
If ordering…
ANI/DNIS/
DID/TIE
Loop Start/
Ground Start Signaling*
Circuit Information
2 wire
2 wire
TIE
Loop or Ground
Address Signaling
DTMF
DTMF
Start Dial Indicator
Wink Start
Dial Tone
Supervisory Signaling
* ANI/DNIS not available on Loop/Ground start signaling. If Loop Start signaling protocol is ordered,
the Central Office does not provide Disconnect Supervision. However if TIE signaling protocol is
ordered,
disconnect supervision is provided. The switching equipment processes DNIS numbers received from
the T-1 circuit depending on the trunk simulation.
Table 3-3: T1 Ordering Information
T1 Ordering Information
Ringer Equivalent Number
Facility Line Interface
Jack Type
6.0P
04DU9-B
RJ45
3-18
Expansion Board Installation
Chapter 3 - Installation
This board supports standard D4 framing format with robbed bit signaling. Extended
Super Frame (ESF) format with B8ZS is also supported.
The board requires an external CSU unit.
The T1 board can accept two DTRU4 units in a daughter board type arrangement. Each
unit has four DTMF Receivers installed on it.
The board has an RJ45 connector for connection to a CSU unit.
Functionality Description
Automatic Number Identification (ANI) information from the carrier is treated exactly
the same as an inbound ICLID (Caller ID) number. Calls can be routed, placed in the
Unanswered Call Table, sent out to the CTI Module port on a keyset, and run through the
Number To Name Translation Table. The STS system provides call progress tones in the
same manner as ICLID.
Dialed Number Identification Service (DNIS) information from the carrier is treated
using DID line rules. DNIS calls are routed based on the DID Routing Table.
ANI/DNIS is a combined format, where the system waits for the ANI/DNIS information
from the carrier. When it is received, the system routes the call using ICLID processing. If
this information is not found in the ICLID Route Tables, the DNIS information is compared
to the DID table for a match. The call is then routed based on the DID tables. If a match is
not found on either the ANI or DNIS number, the call is routed based on normal CO line
operation (CO Ringing Assignments).
The following table summarizes the operation of the system.
Table 3-4: Call Routing Criteria
ANI
DNIS
Operation
N
N
Calls routed based on normal CO operation (CO Ring Assignments.
N
Y
Calls routed based on DID tables with DID operation.
Y
N
Calls routed based on ICLID routing and ICLID operation.
Y*
Y
Calls routed on ICLID first, if no route is found, the DNIS digits are
compared to the DID table. If no route is found in the DID table the
call is routed based on CO line Ringing Assignments.
*If both ANI and DNIS calls are routed -- the following table summarizes what is displayed at the phone.
The T1 card accepts ANI/DNIS information in a DTMF format only. Some carriers do not
provide ANI or ANI/DNIS in a DTMF format. Consult your local carrier for available
options.
Expansion Board Installation
3-19
Chapter 3 - Installation
Table 3-5: Call Routing Display Format
Route
Found
Type of
Display
ICLID
ICLID
ANI number placed in the 14-character number field, the
DNIS number followed by the name programmed in ICLID
translation table placed in the 24-character name field.
DID
ICLID
ANI number placed in 14-character number field. DNIS
number followed by programmed name from the DID
tables in 24-character name field.
NONE
ICLID
ANI number placed in 14-character number field and the
DNIS number is placed in the 24-character name field.
Format
Table 3-6: Telco to T1IB Interconnect Diagram - Pin Connections
Telco
RJ45
1-->
2-->
4-->
5-->
T1IB
RJ45
<--1
<--2
<-- 4
<--5
Phase Lock Loop Unit
The Phase Lock Loop Unit (PLLU) is an option board
which generates a 32.768MHz clock synchronized to
1.544MHz from the T1 interface board or internal
clock.
PLLU
CON2
This board is required whenever a T1 card is installed in
the system. The 32.768MHz clock is provided to CGMD
on MBU. It consists of a PLL circuit, PLL Monitoring
circuit and clock (from T1 interface board) monitoring
circuit.
The PLLU is installed in the upper center of the BKSU.
Refer to Figure 3-7: PLLU Location.
Installing the PLLU
1. Unpack the PLLU from its antistatic conductive
bag in the packing box.
2. Locate CN14 and CN15 on the MBU.
3. Remove the jumper from pins 12 and 13 on CN5.
CON1
This jumper is very important, so don’t lose it. LOSS OF JUMPER ON CN5 12
& 13 WILL PREVENT SYSTEM OPERATION. If the PLLU is removed from the MBU
board, this jumper needs to be put back onto pins 12 and 13 of this connector
or the MBU does not operate properly.
It is recommended that you tape the jumper to the board.
4. Locate the CON1 and CON2 connectors on the PLLU board.
5. Position the PLLU so that CN2 and CN1 match up with CN14 and CN15 respectively. Push
the PLLU onto their respective connectors and ensure the PLLU is seated correctly.
3-20
Expansion Board Installation
CI
DU
PL
LU
Chapter 3 - Installation
(Upper Right View of BKSU)
Figure 3-7: PLLU Location
DTMF Tone Detection Units
Refer to “T1IB (24 channel) with two DTRUs” on page 3-16.
Installing the DTRU4 Modules
1.
2.
3.
4.
Unpack the DTRU4 modules from their antistatic conductive bags.
Locate the CN1 and CN2 connectors on the DTRU4 modules.
Locate the CN4, CN5, CN8 and CN9 connectors on the T1IB.
Position one of the DTRU4 modules so that the CN2 and CN1 connectors align with the
CN8 and CN9 connectors on the T1IB respectively.
5. Push the DTRU4 module onto these connectors to seat it securely.
6. Position the second DTRU4 module so that the CN2 and CN1 connectors align with the
CN4 and CN5 connectors on the T1IB respectively.
7. Push the DTRU4 module onto these connectors to seat it securely.
Flash-Based Voice Mail System
This section describes how to install the Flash-Based Voice Mail board.
Expansion Board Installation
3-21
Chapter 3 - Installation
Installing the Voice Mail Interface Board
The Flash-Based Voice Mail Card consists of a printed circuit board. It can be installed into
slot 7 in the Basic KSU or slot 13 in the Expansion KSU.
Memory Expansion Module Location
RS-232 Connector for
Programming, 9600, N-8-1
Figure C-8: Flash-Based Voice Mail Card
Installing the Memory Expansion Module
Refer to Figure C-8: Flash-Based Voice Mail Card to locate the proper placement for the
optional memory expansion module.
You must power down the system before installing the memory expansion module.
Modem Unit
MODU
The Modem Unit (MODU) provides an
asynchronous modem for access to the system
database and remote maintenance.
This module is optionally installed on the BKSU’s
MBU and includes a 9600 baud modem. The
modem may be accessed from any station or CO.
The modem is installed in the lower right of the
BKSU. Refer to Figure 3-9: MODU Installation
Location.
Installing the MODU
1. Using a grounding strap, unpack the MODU
from its antistatic bag in the packing box.
2. Locate the MODU connector on the MBU.
3. Locate the CN1 connector on the MODU.
4. Position the MODU so the CN1 matches with CN13 on the MBU.
3-22
Expansion Board Installation
Chapter 3 - Installation
5. Push the MODU onto its connector, making sure it is properly seated.
CN13
The modem may not always connect at 9600 bps. If you encounter a situation where
you cannot connect at 9600 bps, change your computer’s baud rate to 4800 bps.
(Lower Right View of BKSU)
Figure 3-9: MODU Installation Location
Single Line Adapter
3-23
Chapter 3 - Installation
Single Line Adapter
The optional Single Line Adapter (SLA) device converts standard digital telephone circuits
into 2500-type single line telephone interfaces. The device is a stand-alone type that can
accommodate up to two digital station ports and convert them into two 2500-DTMP-type
SLT circuits.
Wiring / Pinouts / Connections -- The SLA has screw-type connectors for both the digital
(DTIB) and analog (SLT) interfaces. Refer to the Single Line Adapter’s Installation Guide that is
provided with the SLA for additional information.
Figure 3-10: SLA (Single Line Adapter)
3-24
Station/CO Wiring
Chapter 3 - Installation
Station/CO Wiring
Digital & Single Line Wiring
Digital Stations
Station port numbers are set by the location of the port on the Station Champ connector.
Station ports are numbered consecutively from 100 to 107, 148-149, and 108 to 147.
The first 8 ports are reserved for the built-in DTIB ports, which are always 100-107.
If an optional DTIB board is installed in the first DTIB/SLIB slot (slot 3), its digital port
numbers will be 108-115.
If two DTIBs are installed in the first two DTIB/SLIB slots (slots 3 & 4), the digital ports will be
numbered 100-107 and 108-123.
Single Line Stations
If an optional SLIB is installed in the first DTIB/SLIB slot (slot 3), the single line ports will be
numbered 108-111.
Ports 148 and 149 are always for the two built-in single line ports.
Care must be taken when wiring stations, to ensure that digital keysets are only wired to digital
ports and single line phones are wired to single line ports.
Station/CO Wiring
3-25
Chapter 3 - Installation
Station Champ Connectors -- The following table shows the port number locations on the
BKSU/EKSU Station Champ connectors.
BKSU / EKSU
Station #
Pair
Pin #
Color
100 / 126
1
26
1
WH/BL
BL/WH
101 / 127
2
27
2
WH/OR
OR/WH
102 / 128
3
28
3
WH/GN
GN/WH
103 / 129
4
29
4
WH/BN
BN/WH
104 / 130
5
30
5
WH/SL
SL/WH
105 / 131
6
31
6
RD/BL
BL/RD
106 / 132
7
32
7
RD/OR
OR/RD
107 / 133
8
33
8
RD/GN
GN/RD
110 / 134
9
34
9
RD/BN
BN/RD
111 / 135
10
35
10
RD/SL
SL/RD
112 / 136
11
36
11
BK/BL
BL/BK
113 / 137
12
37
12
BK/OR
OR/BK
114 / 138
13
38
13
BK/GN
GN/BK
115 / 139
14
39
14
BK/BN
BN/BK
116 / 140
15
40
15
BK/SL
SL/BK
117 / 141
16
41
16
YL/BL
BL/YL
118 / 142
17
42
17
YL/OR
OR/YL
119 / 143
18
43
18
YL/GN
GN/YL
120 / 144
19
44
19
YL/BN
BN/YL
121 / 145
20
45
20
YL/SL
SL/YL
122 / 146
21
46
21
VI/BL
BL/VI
123 / 147
22
47
22
VI/OR
OR/VI
124 / 148
23
48
23
VI/GN
GN/VI
125 / 149
24
49
24
VI/BN
BN/VI
n/a
25
50
25
VI/SL
SL/VI
3-26
Station/CO Wiring
Chapter 3 - Installation
CO Champ Connectors -- The following table shows the port number locations on the
BKSU/EKSU CO Champ connectors.
BKSU / EKSU
CO
Pair
Pin #
Color
1 / 13
1
26
1
WH/BL
BL/WH
2 / 14
2
27
2
WH/OR
OR/WH
3 / 15
3
28
3
WH/GN
GN/WH
4 / 16
4
29
4
WH/BN
BN/WH
5 / 17
5
30
5
WH/SL
SL/WH
6 / 18
6
31
6
RD/BL
BL/RD
7 / 19
7
32
7
RD/OR
OR/RD
8 / 20
8
33
8
RD/GN
GN/RD
9 / 21
9
34
9
RD/BN
BN/RD
10 / 22
10
35
10
RD/SL
SL/RD
11 / 23
11
36
11
BK/BL
BL/BK
12 / 24
12
37
12
BK/OR
OR/BK
13
38
13
BK/GN
GN/BK
Blank
14
39
14
BK/BN
BN/BK
Blank
15
40
15
BK/SL
SL/BK
Blank
16
41
16
YL/BL
BL/YL
Blank
17
42
17
YL/OR
OR/YL
Blank
18
43
18
YL/GN
GN/YL
Blank
19
44
19
YL/BN
BN/YL
Blank
20
45
20
YL/SL
SL/YL
Alarm
(BKSU only)
21
46
21
VI/BL
BL/VI
--
22
47
22
VI/OR
OR/VI
External Paging
(BKSU only)
23
48
23
VI/GN
GN/VI
External MOH
(BKSU only)
24
49
24
VI/BN
BN/VI
--
25
50
25
VI/SL
SL/VI
Free Relay
(BKSU only)
Description
Station/CO Wiring
3-27
Chapter 3 - Installation
Digital Keyset & Terminal Wiring
Wiring from the DTIB to the station jack requires a single pair cable (3-pair, category 3 or higher
is required). Digitized voice, signaling and battery are sent over this pair.
Only the first pair (green, red) on the jack should be connected to the KSU. No other
pairs should be connected.
The following diagram gives details on connections of station jacks to the system. The “Station
Champ Connector” table gives the configuration of the 25-pair station connector arrangement
and punchdown-type block.
BK
R
DIGITAL RING (BLUE/WHITE)
Y
G
DIGITAL TIP (WHITE/BLUE)
RJ11
Figure 3-11: Digital Station Jack Wiring
Single Line Telephone Wiring
The SLIB is wired to SLT devices with single pair cabling to provide talk battery, voice and
signaling to and from the SLT.
Typical wiring to the SLT jack is shown in the following diagram. The “Station Champ
Connectors” table gives the configuration of the station connector arrangement when
connected to a punchdown-type block.
BK
R
VOICE RING (BLUE/WHITE)
Y
G
VOICE TIP (WHITE/BLUE)
RJ11
Figure 3-12: Single Line Telephone Wiring
3-28
Keyset/Headset Installation
Chapter 3 - Installation
Keyset/Headset Installation
Wall Mounting the Digital Keyset
To wall mount the digital key telephone, use the wall mount bracket and a standard type jack
designed for 630-type wall hanging applications provided.
1. Remove handset from cradle and locate the plastic retainer in the bottom of the
hookswitch well area.
2. Slowly push the plastic retainer upward until it is free.
3. Locate the tab on the plastic retainer
making sure it is toward you, then place
it back into its holder.,
4. Slide the plastic retainer all the way
down into its channel. Part of the
retainer remains above its holder to
hold the handset secure during use in a
wall mount configuration.
5. Turn telephone over and unplug the
line cord.
6. Reroute line cord through the access
channel on the top of the telephone,
-orRun line cord through hole provided,
and plug into connector on the back of
the telephone.
7. Line up the hooks on the top and
bottom of the wall mount bracket so
they can engage with the slots cut into
the bottom of the telephone base.
Insert the bottom hooks first.
8. Slide the mounting bracket slowly downwards until the top tabs slide into the top slots
and snap into place.
9. Match the two key hole slots on the base plate with the lugs on the 630-A type jack and
align the modular connector, then slide the telephone into place.
10. Place the handset onto the retainer.
The STS Telephone is now ready to use.
System Checkout
3-29
Chapter 3 - Installation
Installing a Headset
The STARPLUS STS digital key telephone is designed to operate with industry-standard 2.5mm
connector headset adapters and operator headsets. Each digital key station can be individually
programmed for Headset operation. When programmed, a headset with its adapter box may
be connected to a key telephone station for Headset use.
To install a headset, either:
Insert the headset’s 2.5mm plug into the 2.5mm connector on the left side of the keyset
-or1. Remove the handset cord from the bottom of the Key Telephone unit.
2. Plug the Headset Adapter cord into the vacant handset jack on the Key Telephone base.
3. Then plug the handset and the Headset into the modular jacks of the Adapter box.
This allows handset or headset operation as desired by switching the selector switch on
the Adaptor box. Speakerphone operation is disabled while a station is in Headset Mode.
4. Leaving the handset in place, connect a modular headset to the handset jack located on
the side of the telephone.
REQUIREMENT -- For headset to operate properly, make sure to use a Headset Unit that complies
with the current industry standards.
System Checkout
Prior to actual power up and initialization, check out the STS System to avoid start up delays or
improper loading. A step-by-step checklist is provided for this purpose.
Preliminary Procedures
1. Make sure the Basic Key Service Unit (BKSU) is properly grounded to a cold water pipe or
earth ground.
2. Verify that all expander modules are firmly seated onto their connectors.
3. Inspect the Main Distribution Frame (MDF) for shorted wiring and improper polarity that
would affect the Digital Terminal or DSS console.
4. Make certain the lithium battery switch (SW4) on the Main Board Unit of the BKSU is set
to the ON position to enable the battery backup option.
5. Make sure the MDF cables connected to the BKSU are secure and are plugged into the
correct position.
3-30
System Checkout
Chapter 3 - Installation
Power Up Sequence
The power up sequence involves 1) the proper application of AC power to the system and
2) defaulting the system. A successful power up is assured if installation checklist is followed.
1. Plug the AC power cord of the Key Service Unit into the dedicated 117V AC outlet.
2. Turn the power switch of the KSU to ON.
3. On the MBU, set switch 8 on(SW5) to the OFF position to retain changes to the database.
The system is ready for programming. If problems occur, refer to Chapter 4, “Maintenance
and Troubleshooting.”
Table 3-7: Power Supply Tests
Voltage Destination
Voltage Reading
Test Point Location
117V AC
+117V AC,
±10%
Commercial
Power Source
4
Maintenance and
Troubleshooting
This chapter provides a guideline for isolating and resolving functional problems that may be
encountered due to improper use or component failure of the STARPLUS STS system. Other
failures, such as no dial tone from the central office, must also be considered as an overall
troubleshooting procedure.
»
»
»
»
»
»
»
NOTES
»
»
»
»
»
»
»
System Programming and Verification
4-3
Chapter 4 - Maintenance and Troubleshooting
System Programming and Verification
System operation should be verified as per the programmed customer database once all
customer database programming is completed. A hard copy of the customer database can be
printed from the system and should be kept on-site and up-to-date for future reference.
System must be initialized before the customer database is programmed.
The STS System is a highly-featured digital switch and, as such, feature activation can
sometimes be mistaken for improper operation. First, verify all programmable features are
enabled for the phone or function in question. Then compare the suspected improper
operation with the feature operation description to determine which feature is causing
conflict. Be aware that some features can override others and take precedence in operational
priority. Then make the necessary programming changes in customer database programming
to acquire the desired operation.
If feature operation is not the cause of the suspected problem, then general troubleshooting
procedures should be employed. Use these basic guidelines to determine the cause of a
reported problem:
1. Verify that system programming is correct and that the suspected feature, circuit, or
function was enabled in programming.
2. Check the installation cabling/wiring and connectors for cuts, shorts, or loose
connections.
By verifying correct operation for each segment of the installation and system, the source
of the problem is isolated and can thereby be identified and resolved.
Telephone and Terminal Troubleshooting
This section discusses general functions available for use on the system. It is assumed that basic
troubleshooting skills in the identification and resolution of basic problems are already
possessed (e.g., static/noise heard on conversation, one phone only; replace worn handset
cord).
4-4
Keyset Self Test
Chapter 4 - Maintenance and Troubleshooting
Keyset Self Test
The STARPLUS STS System contains a test mode feature that supports off-line testing of digital
keysets and DSS units. The term off-line means that the unit under test is operationally
disconnected from the switch during the test operation. Keysets not under test continue to
operate in the normal manner. Tests are provided to verify the keyset and DSS LED, LCD, and
keyboard button operations.
The test mode is entered by taking a keyset’s handset off hook.
Press the SPEED button and dial [7#] on the dial pad to disconnect the keyset from the
system and bring up the Test Mode Menu on the keyset’s LCD. To exit the test mode,
place the handset back on hook. This reconnects the keyset to the system.
Test Mode Menu -- The menu allows you to select a test mode by dialing the mode number
at the dial pad. You can always return to the main test menu by pressing [##].
S E LE CT 1 : LCD LE D 2 : K E Y B TN 3 :D S S B TN
Keyset LCD/LED Test
This test outputs a series of continuously repeated LCD string messages to LCD lines 1 and 2.
The set of strings consists of the letters A through X, a through x, “PICKUP TRUCK SPEED ZONE!,
and ***STANDING BACK***”.
1st Example - First Message String
A B CD E F G H I J K LM NO P QR S T U VW X
a b cd e fg h ij k lm n op q r s t uv w x
2nd Example - Second Message String
a b cd e fg h ij k lm n op q r s t uv w x
A B CD E F G H I J K LM NO P QR S T U VW X
3rd Example - Third Message String
“ P I CK U P TR U C K S P E E D ZO NE !”
“ ** * STA N DI NG B AC K * **”
4th Example - Fourth Message String
“ ** * STA N DI NG B AC K * **”
“ P I CK U P TR U C K S P E E D ZO NE !”
Keyset Self Test
4-5
Chapter 4 - Maintenance and Troubleshooting
Keyset Button Test
1. Press a keyset button to turn on the LED and display an LCD message identifying the
button number.
PR E S S K E YS E T B U T TO NS
DI G I T1
< -- ---- --
Each time the selected fixed feature button is pressed it sequences through the table of
flash rates available. Refer to Table 4-1: Flash Rates.
Table 4-1: Flash Rates
Button
IPM
Type
01
02
03
04
05
06
07
08
09
10
11
12
13
14
On
30
60
60
240
240
480
480
15
120
120
30
480
480
Steady
Flash
Flash
Double Wink
Flash
Flutter
Flash
Flutter
Flash
Flash
Flutter
Double Flash
Double Wink
Double Flash
2. Press the dial pad keys to display an LCD message that indicates which digit was pressed.
Depressing the H-T-P switch from one position to another displays one the following
words: H_POS, T_POS, or P_POS.
3. Test LEDs independently of the Keys by pressing the flex LED button.
DSS LED/Button Test
When the DSS test is selected and a DSS test is invoked, all DSS units associated with the keyset
are placed in the test mode.
P R E S S D S S B U T TO NS
< ---- ---- --
If no DSS unit is associated with the keyset, the keyset display indicates NO DSS. The DSS LED
test causes all the LEDs to light steady. All LEDs remain lit steady until a DSS flex button is
pressed. Pressing a DSS button turns on the DSS button LED and displays an LCD message on
the associated keyset identifying the DSS button number (01 to 48). This button also turns off
the previously selected flex LED.
P R E S S D S S B U T TO NS
B TN 0 1
< - ---- ---- -
4-6
Keyset Self Test
Chapter 4 - Maintenance and Troubleshooting
Conditions
Test mode interrupts the normal operation of a keyset or DSS.
Key Telephones/Terminals
The following actions apply to multi-line key telephones:
Table 4-2: Key Telephones/Terminals
Symptom
Action
No power to keyset
Verify that keyset is connected to correct
type of station card.
No handsfree answer-back on intercom
On digital keysets, the mode of intercom
answer is programmable.
CO line/station button will not access
CO line/station
Check flexible button programming for
that button.
Speakerphone does not work
Check station programming for
speakerphone enable.
Cannot call another intercom station
Check off hook preference programming.
No Camp On signals or override to
phone
Check station programming for override
enable.
Single Line Telephones
The following applies to all 2500-type single line telephones connected to the system.
Table 4-3: Single Line Telephone
Symptom
Action
Phone will not dial out
Verify correct SLT type programmed in
station identification. Verify line group
access programming.
No ringing to phone
Check CO line ringing assignments in
programming.
Message waiting lamp does not work
Check station ID assignment in
programming.
Make sure the MSGU is installed on the
SLIB.
Cannot call another intercom station
Check off hook preference programming.
Put all unused CO lines in a CO line group
not currently being used.
CO Line Card Functions
4-7
Chapter 4 - Maintenance and Troubleshooting
DSS/BLF Console
The following applies to DSS/BLF Consoles:
Table 4-4: DSS/BLF Console
Symptom
Action
Buttons on DSS/BLF do not function as
labeled
Check station identification assignment
in programming for correct DSS map
assignment.
Pressing buttons on DSS does not
activate keyset
DSS must be assigned to keyset in station
ID programming.
CO Line Card Functions
The following applies to LCOB interface cards. Each LCOB contains four Loop Start CO lines.
Table 4-5: CO Line Loop Start Board (LCOB)
Symptom
Action
Loop Start CO lines on the system do
not work
Check or change card. Check CO line
demarcation.
CO line(s) does not ring
Check CO line ring assignment in
programming.
Noise or cross-talk on the line
Check CO line at demarcation for crosstalk. Check with different card at different
station.
Telephone side tone is high …
Check LCOB Loop Length
programming.
4-8
System Functions
Chapter 4 - Maintenance and Troubleshooting
System Functions
The following functions are related to system resources and the common equipment boards
controlling them.
Table 4-6: System Functions
Symptom
Action
Basic KSU and MBU
Complete system failure
Verify that power switch is on, power
cord is plugged in. Check power LED on
MBU (near transformer).
Any correctly activated feature does not
work properly
Check system programming related to
specific feature.
Loss of system intercom dial tone and
call processing tones
Check off hook preferences, headset
mode, and verify on another telephone.
Loss of customer database
programming
Verify status of initialization switch,
database backup battery connection,
battery voltage, and system
programming.
Customer database cannot be
programmed
Verify that no one else is accessing
database programming.
Modem Unit (MODU)
Cannot access system database
programming remotely
Verify modem installation and
programming. Check modem baud rate.
Remote Maintenance
4-9
Chapter 4 - Maintenance and Troubleshooting
Remote Maintenance
General Overview
The Remote Maintenance feature allows authorized personnel to survey system, slot
configuration information and programming. This can be done through the optional modem.
The commands are entered from a keyboard.
Maintenance Command Format
There are four basic commands available in the Remote Maintenance feature. All commands
begin with a single character, followed by a space, another character and an optional digit or
digits. All commands are terminated with the <Enter> key.
Maintenance Password
The Maintenance feature, like Programming, is entered via a six-character alphanumeric string.
The password prompt is given by pressing <Enter> at the device connected to the RS232-1 port
(COM1) of the BKSU or connected to the modem. After the prompt displays, enter the
password, then press <Enter>. Proper entry of the password displays the maintenance prompt.
»
The Maintenance password is: config
Exit Maintenance
The Exit command terminates the current Maintenance feature session.
»
The Exit command format is: maint>x
maint>?
command list:
c
- clear log error trace
d s[nn] - dump system or slot configuration data
[nn] specifies an optional slot number parameter
no parameter indicates that the entire system will be
dumped examples:
maint>d s
(dumps entire system configuration)
maint>d s2 (dumps slot 2 configuration, etc.)
d b
(dumps busy device.)
d e
(dumps event trace.)
d p
(dumps pp que error counts.)
r cxxx (reset coline)
r kxx (reset cab/slot)
r sxxx (reset station)
d r
(dumps RCVR configuration.)
d r01 (toggle RCVR 01 stat & dumps configuration)
f p
(flush pp que error counts)
t0..4 - set trace (off,soft start,cold start,soft/cold start,error log
x
- exit maint
?
- help menu
Figure 4-1: Maintenance Help Menu
4-10
Remote Maintenance
Chapter 4 - Maintenance and Troubleshooting
System Configuration
Figure 4-2 is a configuration of the STARPLUS STS System and displays what is printed when the
installer types d<space>s at the maint> prompt.
.
maint>d s
SLOT
--------00
01
02
03
04
05
08
09
CARD CKTS
---- ---DTIB
8
LCI4
4
SLIB
2
DTIB
8
DTIB
8
LCI4
4
DTIB
8
DTIB
8
MBU
SERV STAT
BRD OPTS
FW VER.
----------- ---------- --------INS
0
00-0
INS
0
00-0
INS
0
-0
OOS
0
-0
OOS
0
-0
OOS
0
-0
OOS
0
-0
OOS
0
-0
INS
Eng. v0.00 P01-FFFF
Figure 4-2: System Configuration
Column
Indicates the following …
1
Card slot position
2
Card type of that card slot
3
Card status
OOS status can indicate the entire card is out of service, or a specific station
is not installed or installed but not operational.
INS status can indicate a specific station is installed and operating correctly.
4
Card options
5
Firmware version of card
Remote Maintenance
4-11
Chapter 4 - Maintenance and Troubleshooting
Station Configuration
Figure 4-3 is a configuration of the STARPLUS STS System and displays what is printed when the
installer types d<space>s1 at the maint> prompt.
maint>d s0
SLOT
--------00
CARD CKTS
---- ---DTIB
8
STA
FLEX-FIX-PORT
------------100-100-002
101-101-003
102-102-004
103-103-005
104-104-006
105-105-007
106-106-008
107-107-009
SERV STAT
BRD OPTS
FW VER.
----------- ---------- --------INS
0
00-0
TYPE
-------STS 24BTN
STS 24BTN
STS 24BTN
STS 24BTN
STS 24BTN
STS 24BTN
STS 24BTN
STS 24BTN
STATUS
LCD
---------- ----INS
Y
INS
Y
INS
Y
OOS
Y
OOS
Y
OOS
Y
OOS
Y
OOS
Y
STATE
----IDLE
IDLE
IDLE
ID UNKNOWN
ID UNKNOWN
ID UNKNOWN
ID UNKNOWN
ID UNKNOWN
Figure 4-3: Station Configuration
Column
Indicates the following …
1
Station Number
2
Station Type (keyset, DSS, SLT)
Keyset - ID 0 = Key station
DXX 1 = DSS Map 1
DXX 2 = DSS Map 2
SLT - ID 6 = SLT
SLT w/Lamp - ID 7 = SLT w/Message Waiting
3
Status
OOS status can indicate the entire card is out of service; a specific station is
not installed; or installed but not operational.
INS status can indicate a specific station is installed and operating correctly.
4
Whether or not the station has an LCD Display
5
State of the device
4-12
Remote Maintenance
Chapter 4 - Maintenance and Troubleshooting
CO Line Configuration
Figure 4-4 is a configuration of the STS system and displays what is printed for
Slot 5 when the following occurs:
an LCOB is installed in that slot,
-andthe installer types d<space>s5 at the maint> prompt.
maint>d s5
SLOT
--------05
CO-PORT
-------5-020
6-021
7-022
CARD
---LCI4
CKTS
---3
SERV STAT
BRD OPTS
FW VER.
----------- ---------- --------OOS
0
-0
STATUS
Grp Type PULSE/DTMF CO/PBX STATE
---------------------- ---------- ------ ----OOS, Bothway
1 2
DTMF
CO
WIDLE
OOS, Bothway
1 2
DTMF
CO
WIDLE
OOS, Bothway
1 2
DTMF
CO
WIDLE
Figure 4-4: CO Line Configuration
Column
Indicates the following …
1
CO Line Number
2
Status
OOS status can indicate the entire card is out of service.
INS status can indicate a board station is in-service and operating correctly.
Incoming = Incoming CO line calls are allowed
Outgoing = Outgoing CO line calls are allowed
Bothway = Both incoming and outgoing CO line calls are allowed
EXAMPLES
Outgoing Enabled indicates the CO line is active in the system.
Outgoing Disabled indicates that the Attendant has disabled the CO line for
outgoing access.
3
CO Line Group Number
4
CO Line Type
0 = None
1 = Data
2 = Loop Start
3 = Ground Start
4 = DID
5 = TIE
6 = TIE-DNIS
7 = TIE-ANI
5
Whether CO Line is Pulse or DTMF (programmable option)
6
Whether Line is a CO Line or a PBX Line (programmable option)
7
CO line State
Remote Maintenance
4-13
Chapter 4 - Maintenance and Troubleshooting
Event Trace Buffer
The Event Trace Buffer is used to store and dump event traces (up to 30) that occur just prior
to an STS system soft or hard restart. The data can then be reviewed by authorized personnel
to aid in system troubleshooting.
The basic format for the system commands are as follows:
s
Table 4-7: Event Trace Buffer Command
Command
Function
t<space><return>
Displays the current status of the Event Trace Buffer.
t<space>0<return>
Turns the Trace buffer OFF.
t<space>1<return>
Turns the Trace buffer ON to record events prior to a
soft system reset.
t<space>2<return>
Turns the Trace buffer ON to record events prior to a
hard system restart.
t<space>3<return>
Turns the Trace buffer ON to record events prior to
either a soft reset or a hard system restart.
d<space>e <return>
Dumps Trace Events stored from last system reset
(soft or hard).
d<space>b<return>
Permits maintenance personnel to determine the
busy status of all the busy keysets and CO Lines in
the system, including the T1 lines.
r<space>sXXX<return>
Permits a specific station to be reset.
r<space>cXXX<return>
Permits a specific CO Line to be reset.
Press the <ESC> key to abort the Data Dump and return to the maint> prompt.
4-14
Remote System Monitor
Chapter 4 - Maintenance and Troubleshooting
DTMF Receiver Trace
The CONFIG utility allows technicians to take specific DTMF receivers in/out of service. This is
useful for troubleshooting DTMF receiver problems to isolate a specific DTMF receiver that may
be faulty.
1. Connect a PC with communication software to I/O port 1 on the MBU.
2. At the ENTER PASSWORD> prompt, type [config] and press <Enter>.
Basic Format for Commands
d<space>r<return> - to display the status of all DTMF receivers in the system.
The display shows the receiver number, cabinet location, card slot location, receiver status,
and state of the receiver.
Examples
Making a Receiver Busy:
d<space>rXX<return> - (XX is the receiver number to make busy.)
Making a Receiver Available:
d<space>rXX<return> - (XX is the receiver number to make available.)
Remote System Monitor
General Overview
The Remote System Monitor feature provides access to the installed system for diagnostic
purposes. These capabilities benefit service personnel enabling them to support the end user.
Different levels of access, via password, allows authorized personnel to trace, monitor and
upload critical information directly from the STS System. This provides a more accurate means
of acquiring system information that leads to a quick resolution of problems that may occur.
This is all done without interfering with ongoing call processing or normal system operation,
and in many cases may be performed without a site visit. The optional 9600 baud modem is
used for remote access.
Capabilities allowed and reserved for this high level troubleshooting include the following:
Monitor Mode
Enable and Disable Event Trace
Dump Trace Buffer (upload)
Remote System Monitor
4-15
Chapter 4 - Maintenance and Troubleshooting
Monitor Password
The Monitor feature, like Maintenance, is entered via a six-character alphanumeric string. The
password prompt is accessed by pressing the <Enter> key at the PC connected to the
RS232-1 port (COM1) of the BKSU or connected to the modem. After the prompt displays, type
the password, then press <Enter>. Proper entry of the password results in the mon> prompt.
»
The Maintenance password is: etrace
The Remote Monitor feature is intended for use only under the guidance and
instruction by authorized personnel from Vodavi Technical Support. Care and
caution must be observed when using this feature as permanent damage to the
software structure can occur.
Help Menu
A convenient Help Menu is provided by typing [?], then pressing <Enter>. The following screen
displays:
mon>?
command list:
?
- help menu
a board - board-cmd slot,cmd,data1,data2
b rate - set baud rate
c [c]
- dump co data
d [a][a] - dump memory
e [s]
- dump prot sta data
f
- flush minor alarm log
g [s]
- dump local sta data
h
- hdlc status report
k
- key-cmd sta,cmd,data1...data17
l
- display minor alarm log
m add
- modify memory
n
- display stack trace
p
- Send Sta Event (Sta Event Data1 Data2)
q
- Send Sta Event (Sta Event Data1 Data2) & exit monitor
s [s]
- dump sta data
t [d]
- set trace key
x
- exit monitor
Figure 4-5: Help Menu
Dump Memory Data
Three options allow the memory structure to be dumped for viewing. The options are entered
as follows:
c [c] – Dump CO Line memory structure
s [s] – Dump Station memory structure
d [a][a] – Dump a memory address structure
The data obtained from these commands is in hexadecimal format and is used primarily for
manufacturer-level support.
Press the <ESC> key to abort the Data Dump and return to the mon> prompt.
4-16
Remote System Monitor
Chapter 4 - Maintenance and Troubleshooting
Event Trace Mode
The T command enables and disables the STS System Trace mode. While the trace mode is
enabled events for the trace desired displays on the monitor, printer or PC connected to the STS
system. To view the current status of the trace mode type [t] and press <Return> at the mon>
prompt, the following screen displays:
mon>t
Cmd
--B C D E H I K L M P Q S -
Messages
-------BOARD EVT
COL States
Dev PP Cmd
Error Msg
H/W States
CTI PP Msg
LCD PP Cmd
LED PP Cmd
MSC States
PCM
Que Evt
Stn States
Y/N
---> N
-> N
-> N
-> N
-> N
-> Y
-> N
-> N
-> N
-> N
-> Y
-> N
Trace ALL
mon>
Figure 4-6: Trace Mode Status
1. To enable an Event Trace, type t<space> (space bar).
2. Indicate type of trace desired [d], where d is determined as follows:
B
Board event trace (traces events associated with PCB)
M
Miscellaneous State event trace
P
Pulse Coded Modulation (PCM) traces events associated with voice
communications
C
CO Line (LCOB) States (traces events associated with CO Line activity)
S
Station (STA) States (traces events associated with Station activity)
E
Error Messages (traces error messages)
Q
Queue (QUE) Events (traces queuing events: DTMF receiver, UCD, LCR, etc.)
D
D = Device Command (traces commands to peripheral devices)
3. Enter the specific board, CO line or Station number of the trace desired, or type all when
all boards, CO lines or Stations events are desired.
001-028 = CO Line port
100-149 = Station location
All = All Boards, CO lines or Stations
Remote System Monitor
4-17
Chapter 4 - Maintenance and Troubleshooting
4. Press <Enter> to enable the trace. A screen similar to the following displays:
Figure 4-7: Enable Event Trace
5. To disable or turn off a particular trace mode, do not enter a specific board, CO Line or
Station Number (e.g., t<space>s<return> to disable station event trace).
To have event traces displayed on the screen, exit the MONitor mode by typing X at the
mon> prompt.
After exiting the event(s), the trace begins as shown in Figure 4-8.
Unless instructed by personnel at Vodavi Technical Support, do not leave the trace mode
enabled for extended time periods. The system dumps the requested event(s) trace which
may use up paper or fill memory buffers on the collecting device. It is recommended that
the trace events be disabled (turned off) for all event(s) traces before leaving the system
site unless otherwise instructed by Technical Support.
Modify Memory Command
The Modify Memory command is for “engineering use only”.
Using this command can alter or damage the STS System operating database which can result in
system malfunction. If this occurs, power the system down and re-initialize the database, then
completely reprogram the customer programming data.
4-18
SMDR
Chapter 4 - Maintenance and Troubleshooting
Exit the Monitor Mode
The Exit command terminates the current Monitor enable/disable session. If Event(s) Trace was
or is still enabled, event records display only after exiting the MONitor mode.
»
The Exit command format is: mon> x
mon>x
DATE: 02/19/XX TIME: 10:46:33
exiting monitor...
Sta
Sta
Sta
Sta
Sta
Sta
Sta
Sta
Sta
Sta
Sta
Sta
Sta
Sta
Sta
Sta
Sta
Sta
Sta
Sta
100:
100:
100:
100:
100:
100:
100:
100:
100:
100:
100:
100:
100:
100:
100:
100:
100:
100:
100:
100:
State=
State=
State=
State=
State=
State=
State=
State=
State=
State=
State=
State=
State=
State=
State=
State=
State=
State=
State=
State=
IDLE, Evt= Dial Pad (26), Data=1
DIALING, Evt= Dial Pad Release (31), Data=1
DIALING, Evt= Dial Pad (26), Data=10
DIALING, Evt= Dial Pad Release (31), Data=10
DIALING, Evt= Dial Pad (26), Data=2
DIALING, Evt= DSS (60), Data=2
WAIT_DSS_SZ_RSP, Evt= Seize Nak (15), Data=1
MISC_TONE, Evt= Dial Pad Release (31), Data=2
MISC_TONE, Evt= Key Data (27), Data=52
MISC_TONE, Evt= Mon Key (145), Data=-1
MISC_TONE, Evt= On Hook (17), Data=0
IDLE, Evt= Seize (14), Data=10
RINGING, Evt= Aux (34), Data=0
RINGING, Evt= Ring Update T/O (151), Data=0
RINGING, Evt= Key Data (27), Data=52
RINGING, Evt= Mon Key (145), Data=-1
TALK, Evt= Ring Update T/O (151), Data=0
TALK, Evt= Key Data (27), Data=52
TALK, Evt= Mon Key (145), Data=-1
TALK, Evt= On Hook (17), Data=0
Figure 4-8: Event Trace
SMDR
The SMDR feature provides detailed records of all outgoing and/or incoming, long distance
only or all calls. The SMDR Qualification Timer determines the time needed to determine a valid
SMDR call for reporting purposes. By default, this timer is set to 30 seconds and is variable from
00-60 seconds in one-second increments. This feature is enabled or disabled in system
programming. By default, SMDR is disabled and set to record long distance calls only.
A printout format of 80 characters maximum or 30 characters maximum may be selected in
system programming. The standard format is 80 characters per line. A 30-character format
generates three lines per message.
SMDR
4-19
Chapter 4 - Maintenance and Troubleshooting
If the SMDR feature is enabled, the system starts collecting information about the call as soon
as it starts and terminates when the call ends. If the call was longer than 30 seconds, the
following information is printed:
80 character format - Outbound Call to a Dialed Number:
1
2
3
4
5
6
7
8
12345678901234567890123456789012345678901234567890123456789012345678901234567890
AAAA BBB HH:MM:SS HH:MM MM/DD/YY HCCCCCCCCCCCCCCCCCCCCCCCC GGGGGGGGGGGG (CR)(LF)
STA
CO TOTAL
START
DATE
DIALED
100 001 00:00:38 13:57 01/15/01 O2956006
80 character format - Outbound Call to an Extension:
1
2
3
4
5
6
7
8
12345678901234567890123456789012345678901234567890123456789012345678901234567890
AAAA BBB HH:MM:SS HH:MM MM/DD/YY HCCCCCCCCCCCCCCCCCCCCCCCC GGGGGGGGGGGG (CR)(LF)
STA
CO TOTAL
START
DATE
DIALED
100 031 00:00:08 13:58 01/15/01 O2108
**
**CALL TO HOWARD
80 character format - Outbound Call to an Extension:
1
2
3
4
5
6
7
8
12345678901234567890123456789012345678901234567890123456789012345678901234567890
AAAA BBB HH:MM:SS HH:MM MM/DD/YY HCCCCCCCCCCCCCCCCCCCCCCCC GGGGGGGGGGGG (CR)(LF)
STA
CO TOTAL
START
DATE
DIALED
102 031 00:00:11 13:59 01/15/01 O2101
**
**CALL TO STA2101
80 character format - Inbound Call from an Extension:
1
2
3
4
5
6
7
8
12345678901234567890123456789012345678901234567890123456789012345678901234567890
AAAA BBB HH:MM:SS HH:MM MM/DD/YY HCCCCCCCCCCCCCCCCCCCCCCCC GGGGGGGGGGGG (CR)(LF)
STA
CO TOTAL
START
DATE
DIALED
100 031 00:00:03 13:59 01/15/01 I2108
**
**HOWARD CALLING
- continued on next page 80 character format - Inbound Call to a Station From CO Line 1 with No Caller ID:
1
2
3
4
5
6
7
8
12345678901234567890123456789012345678901234567890123456789012345678901234567890
AAAA BBB HH:MM:SS HH:MM MM/DD/YY HCCCCCCCCCCCCCCCCCCCCCCCC GGGGGGGGGGGG (CR)(LF)
STA
CO TOTAL
START
DATE
DIALED
100 001 00:00:04 13:59 01/15/01 I
LEGEND:
- AAAA = Station originator or Trunk on DISA and Off-Net (CO Line) calls.
- BBB = Outside line number
- HH:MM:SS = Duration of call in Hours, Minutes and Seconds
- HH:MM = Time of day (start time) in Hours and Minutes
- MM/DD/YY = Date of Call
- H = Indicates call type:
“I” = Incoming*
“O” = Outgoing
“T” = Transferred*
“U” = Unanswered calls for ICLID SMDR call records
- CC....CC = Number dialed
- GG....GG = Last Account code entered (optional)
- (CR) = Carriage return
- (LF) = Line Feed
Figure 4-9: SMDR Printout
4-20
Chapter 4 - Maintenance and Troubleshooting
SMDR
Index - i
Index
A
AC Power Plug 3-8
Add-On Boards 1-8
ANI 3-18
ANI/DNIS 3-18
Audible Signals 2-6
Automatic Number Identification (ANI) 3-18
DSS LED/Button Test 4-5
DTIB 3-12
8 port - built-in 3-12
8 port - optional 1-6
DTMF Tone Detection Units 3-20
DTRU4 3-20
Dump Memory Data 4-15
B
E
Backboard Installation 3-4
Basic Cabinet 1-4
Basic Key Set Unit 1-4
Basic System Configuration 1-4
Battery Backup Duration 3-7
Battery Backup Unit Installation 3-7
BKSU 1-4
BKSU/MBU Assembly 3-11
Board Capacity 3-9
Built-in Power Supply 1-6, 3-7
EKSU 1-6
Electrical Specifications 2-8
Environmental Specifications 2-8
Expansion Board Installation 3-14
Expansion Cabinet 1-6
Expansion Key Service Unit 1-6
Extension Boards 1-6
C
H
Cable Connections 3-8
Card Slot Configuration 3-9
Card Slot Positions 3-10
CIDU 3-15
CIDU (for Built-In LCOB) 3-12
CO Champ Connectors 3-26
CO Interface Boards 1-7
CO Line Card Functions 4-7
CO/Station Wiring 3-24
Configuration Tables 2-3
Headset Installation 3-29
Help Menu 4-15
D
Dialed Number Identification Service (DNIS) 318
Dialing Specifications 2-7
Digital Keyset - Wall Mounting 3-28
Digital Keyset & Terminal Wiring 3-27
Digital Telephone Interface Board
8 port - built-in 3-12
8 port - optional 1-6
Dimensions and Weights 2-8
DNIS 3-18
G
Grounding 3-6
I
Installing a Headset 3-29
K
Key Service Unit 1-4
Keyset
Button Test 4-5
LCD/LED Test 4-4
Self Test 4-4
Keyset - Wall Mounting 3-28
Keyset/Headset Installation 3-28
KSU
AC Power Plug 3-8
Grounding 3-6
Mounting 3-5
Index - ii
L
LCOB (4 CO Lines w/Caller ID)
Built-In LCOB 3-12
Optional LCOB 1-7, 3-14
Lightning Protection 3-8
Loop Start CO Interface Board (w/Caller ID)
Built-In LCOB 3-12
Optional LCOB 1-7, 3-14
M
Main Board Unit (MBU) 1-5
Maintenance Password 4-9
Message Wait Unit (MSGU48) 1-8, 3-15
Miscellaneous Specifications 2-7
Modem Unit (MODU) 1-8
Modem Unit (MODU) Installation 3-21
MODU 1-8, 3-21
Monitor Password 4-15
Mounting the KSUs 3-5
MSGU48 1-8, 3-15
P
Part Numbers 2-9
PCB Handling and General Installation 3-9
Phase Lock Loop Unit (PLLU) 1-8, 3-19
PLLU 1-8, 3-19
Power Line Surge Protection 3-8
Power Supply (Built-In) 1-6, 3-7
Power Up Sequence 3-30
Station/CO Wiring 3-24
Surge Protection 3-8
System
Backup Duration 3-7
Capacities 2-3
Checkout 3-29
Commands
DTMF Receiver Trace 4-14
Event Trace Buffer 4-13
Event Trace Mode 4-16
Exit Maintenance 4-9
Exit Monitor Mode 4-18
Modify Memory 4-17
Functions 4-8
Part Numbers 2-9
Programming and Verification 4-3
T
T1 Interface Board (T1IB) 1-7, 3-16
T1IB 1-7, 3-16
Telco to T1IB Interconnect Diagram 3-19
Telephone and Terminal (Troubleshooting) 4-3
Tone Specifications 2-6
V
Remote Maintenance 4-9
Remote System Monitor 4-14
Visual Signals
CO Line Buttons 2-4
DSS/BLF Buttons 2-5
Feature/Function Buttons 2-5
Visual Specifications 2-4
CO Line Buttons 2-4
DSS/BLF Buttons 2-5
Feature/Function Buttons 2-5
S
W
Single Line Adapter 3-23
Single Line Telephone Interface Board
2 port with built-in msg wait 1-5, 3-13
4 port optional SLIB4 1-7, 3-15
Single Line Telephone Wiring 3-27
Site Preparation 3-3
SLIB2 w/built-in msg wait 1-5, 3-13
SLIB4 (4 port) 1-7, 3-15
SMDR 4-18
Station Champ Connectors 3-25
Wall Mounting the Digital Keyset 3-28
Wiring
Digital Keyset & Terminal 3-27
Single Line Telephone 3-27
R
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