Phone Buttons & Features Button/Feature Voice Mail Features 8-Button Digital Phone Used to... 1 Headphone Jack speak to a caller when using a headset instead of holding the handset. 2 Handset answer or place an internal or external call. 3 LCD Display display phone status information, dialing directories, and test message information. 4 Speaker hear the other party during a call without using the handset or headset (hands-free mode). 5 MSG LED indicate new voice mail messages are waiting. 6 Pre-Programmed/ Flexible Buttons (8) access external line calls, pre-assigned features, or user defined feature code assignments. Note: These include Flex Button 1: DND and Flex Button 2: CALL BACK. for SBX 320 IP Systems Q u i c k R e f e r e n c e 3 G u i d e 4 2 7 TRANS/PGM Button set up a conference call or transfer a call. It is also used to access User Programming features. 8 SPEED Button access speed dialing, saved number redial, and last number redial. Button is also used to access flexible button programming. 9 VOLUME Button decrease (-) or increase (+) the volume of the speaker or handset while on a call. This button is also used to scroll up and down in the User Programming menus. 10 Microphone (MIC) 1 5 used to speak to a caller when in speaker mode. 11 HOLD/SAVE Button put a call on hold or save the current User Programming setting. 12 Dialpad dial phone numbers and make entries on the display. 13 SPEAKER Button toggle between speaker (or headset) mode and handset mode. You can also use this button to exit any menu screen. Note: The button LED is lit red when the Speakerphone mode is active. 6 7 8 13 12 11 9 10 See back page for descriptions. Issue 2.0 - September 2008 Basic Call Features Make a Call 1. Pick up the handset, or press SPEAKER. 2. Dial a station (internal) or phone number (external). Note: When dialing an external number, you may be required to enter an authorization, account, and/or access code. 3. Hang up the handset or press SPEAKER to end the conversation. Answer a Call When the phone is ringing: Lift the handset or press SPEAKER, then press the flashing green line (Flex) button. Call Last Number Dialed 1. Lift the handset or press SPEAKER. 2. Enter 552. Put a Call on Hold While on a call: 1. Press HOLD/SAVE to place the current call on hold. 2. Press the flashing red line (Flex) button to retrieve the call. Transfer a Call While on a call: 1. Press TRANS/PGM to put the current call on hold. 2. Dial the destination target (station or hunt group). Wait for the destination target to answer. 3. Announce to the destination target who is calling, then hang up to complete the (screened) transfer. Set/Change Your Password 1. Dial TRANS/PGM, then enter 31 to set your password. Note: To change your password press TRANS/PGM, then enter 32. 2. Use the dialpad to enter a password (3 to 5 digits). 3. Press [#], and listen for a confirmation tone. Record Your Voice Mail Greeting 1. 2. At 3. 4. Press TRANS/PGM. Enter 61, then press #. the prompt: Begin recording your greeting. Press HOLD/SAVE or SPEAKER to end and save the recording. • A confirmation tone sounds. Check Messages from Your Office Phone 1. At 2. 3. Press CALL BACK. the prompt: Enter your password, then # to play the first message. Follow the prompts to listen to (and manage) your messages (see below). Check Messages from Outside the Office+ 1. Call the main office number. When you hear the Auto Attendant greeting: 2. Press the appropriate access code.+ At the prompt: 3. Enter your station number. 4. Enter your password, then press #. 5. Follow the prompts to listen to (and manage) your messages (see below). Listen to & Manage Messages 1. Dial into Voice Mail using either of the methods shown above (that is, from inside or from outside the system). • New messages will automatically be played first, then any saved messages. At the prompt: 2. Do one of the following: • Press #1 to delete the current message. • Press #2 to play the next message. • Press the #3 to play the message again. • Press #5 to reply to the current message (see below). • Press #6 to forward the current message (see below). Reply to a Message While listening to a message: 1. Press #5 to dial the voice mailbox of the station that left the message. At the prompt: 2. Record your reply. Forward a Message While listening to a message: Press #6, then enter the destination voice mailbox to which you want to forward the message. Note: You will be prompted to add a comment. Once forwarded, the message will be removed from your mailbox. Set Cell Phone Notification 1. Press Trans/PGM. 2. Enter 68, then press 1 (to turn on notification). 3. Press HOLD/SAVE to store the setting, then press TRANS/PGM, again. 4. Enter 69, then the number at which you want to be notified. 5. Press HOLD/SAVE to store the setting. OR Press SPEED, then press 6. 3. Press the HOLD/SAVE to dial the number. OR While the destination target phone is ringing: Hang up to complete the (unscreened) transfer without announcing the caller to the destination. Note: You can press TRANS/PGM to reconnect to the caller, as needed. Set Up a Conference Call+ Voice Mail Features 1. Use the basic steps for placing a call to make the first call in the conference. 2. Press the CONF to put the current call on hold while you add another participant. 3. Dial the next participant. • Repeat steps 2 and 3 to add more participants (up to the maximum allowed by your system). 4. Press the CONF twice to connect all of the participants. Mute a Call+ During a conversation: Press MUTE to prevent other party from hearing anything from your end of the conversation. Use 2.5mm Headset Jack 1. Press TRANS/PGM, then one of the following: • 171 to enable the setting. • 75 to toggle between the speaker and the headset. • 76 to select whether to have calls ring to the speaker, headset, or both. 2. Press HOLD/SAVE to store the setting. + This feature requires specific pre-programming. Contact your System Administrator for details.
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