Sprint BlackBerry Tour 9630 smartphone User guide

Worldwide Traveling Tips
BlackBerry® TourTM 9630 smartphone
Before You Travel
> The international access code of the country you are traveling in
Activate your BlackBerry Tour with voice and/or data service:
Voice and/or data service must be enabled prior to travel. Before
traveling be sure that you have placed and received a call and
accessed data services, if needed while traveling. Service must first
work on the Nationwide Sprint Network before it will work while
roaming.
> The phone number you are calling
Enable your BlackBerry Tour international wireless voice and/or
data service:
1. Chat with or email an international support rep by visiting sprint.
com/international and clicking Chat with us or Email us or
place a call to 1-888-226-7212, option 2
2. Request that your international services be enabled
3. Specify that international voice and/or international data be
enabled
Check coverage, rates and features available for the location(s)
you will visit:
1. Visit sprint.com/sww
2. Select a country and click Search
3. View features available in city list. Scroll through or select first letter
of city name
4. The BlackBerry Tour will operate where “Advanced Worldmode”
displays
Identify international calling codes for location(s) you will visit
and location(s) you plan to call:
To make an international call while traveling internationally you will
need:
Sprint Worldwide Traveling Tips > Blackberry Tour 9630 smartphone
> The country code for the country you are calling to
International access codes and country codes are available on
sprint.com/sww or access travel guide for the country you will
be visiting:
1. From sprint.com/support, select BlackBerry Tour from device list
2. Select Travel Tips link
3. Select country you will be visiting for specific dialing and service
details
Set voicemail passcode:
You must know your voicemail passcode to access voicemail outside
of the U.S. If you do not know your passcode, you may reset it at
sprint.com:
1. Log in to My Sprint
2. Select Settings & Passwords at the bottom right-hand side of
the page
3. Click Voicemail Passcode
4. Enter new passcode, re-enter and click Submit
Texting:
Your device will automatically be able to receive texts when traveling
internationally. All texts received while traveling internationally are
billed the same rate for the country you are traveling in, regardless
of where the text is sent from. Check sprint.com/sww for texting rates
or check sprint.com/support (select your device) to prevent your
device from receiving texts. You will need to enable your device to
send texts while roaming on GSM networks. Once the steps below
are completed you will be able to send texts on any available
network while traveling internationally; this process only needs to be
completed once.
To enable device for sending texts on GSM networks:
1. Tap Start > Settings > Menu > Phone Network Mode
2. From the Mode of operation drop-down list select GSM
3. Tap OK
4. Go to Settings > Communications > Phone
5. Select GSM/UMTS tab, then select Voice Mail and Text
Messages
6. Press Get Settings
7. Type +12819659999 in the Text Messages Service Center box,
then select OK to finish
Sending a text while traveling is identical to sending a text
from home.
1. When sending a text to a U.S.-based number or to any number
within the North American Numbering Plan* simply enter the
10-digit number
2. When sending a text to a non-U.S.-based number, enter 011 then
the country code and number
*North American Numbering Plan Countries: Anguilla, Antigua, Bahamas, Barbados,
Bermuda, British Virgin Islands, Canada, Cayman Islands, Dominica, Dominican Republic,
Grenada, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines,
Trinidad and Tobago, Turks and Caicos Islands, and U.S. Territories (Puerto Rico, U.S. Virgin
Islands and Guam).
095600 Revised 4/10
While Traveling Abroad
General Instructions for Use
Your BlackBerry Tour is designed to enter global roaming mode automatically when you enable your Sprint Worldwide service, meaning
that it should automatically connect to an appropriate CDMA network
or GSM network when you travel.
Select GSM Mode:
Upon arriving in a country with CDMA voice and GSM voice and
data coverage, change the settings to GSM mode to be able to
access data services.
1. Press menu key, scroll to Options and click trackball
2. Scroll to Mobile Network and click trackball
3. Scroll to Network Technology and click the trackball
4. Highlight GSM/UMTS and click the trackball
- GSM/UMTS to allow connections to GSM networks only
- 1XEV to allow connections to CDMA networks only
- Global to allow connections to available CDMA or
- GSM networks
5. Press End key
6. Change device back to Global mode when traveling to
another destination or when returning home
Manually Selecting a Network:
When using the device in GSM/UMTS Mode it will automatically
search for service; however, it may be necessary to manually
select a different carrier to access data.
1. Press menu key, scroll to Options and click trackball
2. Scroll to Mobile Network and click trackball
3. Scroll to Network Selection Mode click the trackball
4. Highlight Manual and click the trackball. The device will
search and list the available networks
5. Select the network that supports Sprint International GSM Data
Roaming. (Check sprint.com/sww for a list of which carriers
in which countries support GSM Data)
Making and Receiving Calls:
Local calls: Local calling procedures vary by country. Please use
the same procedures to dial locally from your BlackBerry Tour as you
would from a wireline phone in that country.
International calls: International access code, country code, area
code, phone number. International dialing is simplified with plus
code dialing when on GSM networks.
Sprint Worldwide Traveling Tips > Blackberry Tour 9630 smartphone
Example: Calling Manhattan, N.Y. from London:
+ 1 212 555 2121
When in CDMA Mode - Dial international access code for the
country you are in then the country code you are calling and the
phone number.
Example: Calling Manhattan, N.Y. from Mexico:
00 1 212 555 2121
Receiving Calls: Simply power on your phone. Your callers do not
need to dial anything different and they will not pay extra to reach
you. Roaming rates apply to you only.
Accessing Voicemail:
1. Dial the international access code (or if in GSM mode,
press and hold the 0 [zero] key until a + appears on your phone
display)
2. Enter 1, then your Sprint number
3. When voicemail answers, press (star) and enter the voicemail
passcode followed by (pound)
Sprint Worldwide Customer
Support
Access a dedicated team of Sprint specialists via chat or email by
visiting sprint.com/international and clicking Chat with us or Email
us or place a call to one of the following numbers:
> From your Sprint phone (this call will be free):
Dial international access code, then 1, then 817-698-4199,
option 3
> From a wireline phone: Call 1-817-698-4199, option 3
(access and connection fees may apply in addition to longdistance costs)
> Toll-free numbers are also available from several countries. The
toll-free* numbers below can be used to contact Sprint in the
following countries:
• Most Caribbean Islands . . . 1-888-226-7212
• France . . . 0800-903200
• Germany . . . 0800-180-0951
• Italy . . . 800-787-986
• Mexico . . . 001-877-294-9003
• United Kingdom . . . 0808-234-6616
* This toll-free service is available at ordinary wireline and
some public pay phones. This service does not cover any
hotel access charges.
Travel Checklist
General – Before Traveling
1. Call, chat with or email a Sprint Worldwide Customer Care rep to
enable phone and SIM card for international wireless services. If
your phone number, device or SIM card changes, call Customer
Care to enable your new number, device or SIM
2. Get list of country dialing codes
3. Set voicemail passcode
When Traveling to Another Country
1. Power phone on; the device should find and register with an
available network
2. To access data services, ensure you are on the carrier network
that supports data. You may need to manually switch from 1XEV
to GSM/UMTS to access data
3. While in GSM/UMTS Mode, your device will automatically search
for data carriers first. However, if data is not available on that
carrier, it may be necessary to manually select a different carrier.
Follow directions for “Manually Selecting a Network”
To view a list of data networks, go to sprint.com/international, click
Traveling Internationally with a Sprint Phone and then click GSM
Roaming Partners on the right.
Inserting/Swapping SIM Cards
Your Sprint SIM card should be preinstalled. If you get a “No SIM
card found” error message or if you need to reinstall or swap your
SIM card, please follow the instructions below to place the SIM card
properly in your phone.
1. Press the battery cover release button, slide off the battery cover
and remove the battery
2. Hold the SIM card so that the metal contacts on the SIM card face
down and the cutoff corner points toward the lower-right corner
of the BlackBerry device
095600 Revised 4/10
International Roaming: International coverage avail. in countries with GSM (voice)/GPRS (data) networks only. May vary by carrier. GPS Navigation: Requires GPS & Java-enabled device. GPS reliability varies by environment. Other Terms: Coverage not available everywhere. Nationwide Sprint Network
reaches over 276 million people. The 3G Sprint Mobile Broadband Network (including roaming) reaches over 273 million people. Offers not available in all markets/retail locations or for all phones/networks. Other restrictions apply. ©2010 Sprint. Sprint and the logo are trademarks of Sprint. Research In
Motion, the RIM logo, BlackBerry, the BlackBerry logo and SureType are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries - these and other marks of Research In Motion Limited are used with permission. See store or sprint.com/business for details.
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