Novell GroupWise Messenger for BlackBerry Smartphones

Novell GroupWise Messenger for BlackBerry Smartphones
Novell GroupWise Messenger for
BlackBerry Smartphones
User Guide
Version: 2.6
SWDT374221-563191-0222021530-001
Contents
Basics..................................................................................................................................................................................................................
About Novell GroupWise Messenger for BlackBerry smartphones...................................................................................................................
Log in to Novell GroupWise Messenger for BlackBerry smartphones...............................................................................................................
About sound profiles..........................................................................................................................................................................................
Find more troubleshooting information............................................................................................................................................................
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Availability..........................................................................................................................................................................................................
About your status...............................................................................................................................................................................................
Change your status.............................................................................................................................................................................................
Add a status message.........................................................................................................................................................................................
Create a custom status.......................................................................................................................................................................................
Set your status to reflect your smartphone status.............................................................................................................................................
Receive notification when a contact is online....................................................................................................................................................
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Contacts..............................................................................................................................................................................................................
Add a contact.....................................................................................................................................................................................................
View a contact's information.............................................................................................................................................................................
Link a contact with a contact in the Contacts application..................................................................................................................................
Change a contact's display picture.....................................................................................................................................................................
Hide the display pictures that appear beside contacts in the contact list..........................................................................................................
Rename a contact...............................................................................................................................................................................................
Delete a contact.................................................................................................................................................................................................
Ignore a contact..................................................................................................................................................................................................
View ignored contacts........................................................................................................................................................................................
A contact no longer appears in my contact list..................................................................................................................................................
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Contact folders...................................................................................................................................................................................................
Add a contact folder...........................................................................................................................................................................................
Move a contact to a different contact folder.....................................................................................................................................................
Rename a contact folder....................................................................................................................................................................................
Delete a contact folder.......................................................................................................................................................................................
Organize offline contacts....................................................................................................................................................................................
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Conversations.....................................................................................................................................................................................................
Send a message..................................................................................................................................................................................................
Send a message to a user that is not in your contact list...................................................................................................................................
Add an emoticon................................................................................................................................................................................................
Start a conference..............................................................................................................................................................................................
View a list of conference participants................................................................................................................................................................
Send a broadcast message.................................................................................................................................................................................
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Switch conversations..........................................................................................................................................................................................
Copy a conversation...........................................................................................................................................................................................
Email a conversation..........................................................................................................................................................................................
Clear a conversation...........................................................................................................................................................................................
End a conversation.............................................................................................................................................................................................
Stop grouping messages in conversations..........................................................................................................................................................
I am not receiving notification for incoming messages......................................................................................................................................
Text sometimes changes after I type it..............................................................................................................................................................
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Conversation history..........................................................................................................................................................................................
Turn on conversation history.............................................................................................................................................................................
View the conversation history for a contact......................................................................................................................................................
Search for text in a conversation history............................................................................................................................................................
Delete a conversation history.............................................................................................................................................................................
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Provide feedback................................................................................................................................................................................................
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IT policy rules......................................................................................................................................................................................................
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Legal notice........................................................................................................................................................................................................
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User Guide
Basics
Basics
About Novell GroupWise Messenger for BlackBerry smartphones
You can use Novell GroupWise Messenger for BlackBerry smartphones to chat with other Novell GroupWise Messenger users
using your BlackBerry smartphone. To use the client, you must have a Novell GroupWise Messenger user name. If you do not
have a user name, contact your administrator.
You can send and receive email messages and use other applications on your smartphone while the client is running. When you
receive a new instant message, an indicator appears at the top of the Home screen.
Log in to Novell GroupWise Messenger for BlackBerry
smartphones
If you do not remember your user name or password, contact your administrator.
1. On the Home screen or in the Instant Messaging folder, click the icon for the client.
2. Type your user name and password.
3. Click Log In.
To log out, on the contact list screen, press the Menu key > Log Out.
About sound profiles
You can set notification options for the client, such as vibrate or tone, in the sounds application. The Enterprise Messenger
Alert item specifies how you are notified when a contact that you have set an availability notification for becomes available.
The Enterprise Messenger New Message item how you are notified of incoming instant messages.
Depending on the sound profile that is set in the sounds application on your smartphone, you might not hear the audible
notification that you have set for the client. For more information about sounds, click the Help icon on the Home screen of
your BlackBerry smartphone
Find more troubleshooting information
To troubleshoot an issue and read knowledge base articles, visit the BlackBerry Technical Solution Center at
www.blackberry.com/btsc.
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User Guide
Availability
Availability
About your status
Your status is made up of a status indicator and a status message. You can create a custom status by typing your own status
message and choosing a status indicator.
Change your status
1. On the contact list screen, press the Menu key > My Info.
2. Change the Status field.
Add a status message
1. On the contact list screen, press the Menu key > My Info.
2. Type a status message.
3. Press the Menu key > Save.
Create a custom status
1.
2.
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4.
5.
6.
7.
On the contact list screen, press the Menu key > My Info.
Change the Status field.
Click Custom Status.
Type a status message.
Click a status indicator.
To add the custom status to the status list, select the Add to status list check box.
Click OK.
Set your status to reflect your smartphone status
To perform this task, your status must be set to Available.
You can set your status to change to Away when you do not use your BlackBerry smartphone for a specified duration of time.
When you use your smartphone again, your status changes back to Available.
1. On the contact list screen, press the Menu key > Options.
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User Guide
Availability
2. Change the Show me as Away when idle for field to a duration of time.
3. Press the Menu key > Save.
Receive notification when a contact is online
You can receive a message when the contact is online. Depending on the sound profile that is set on your smartphone, you
might also receive an audible notification.
1. On the contact list screen, in a contact folder, highlight an offline contact.
2. Press the Menu key > Alert Me > OK.
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User Guide
Contacts
Contacts
Add a contact
1.
2.
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6.
On the contact list screen, press the Menu key > Add Contact.
To specify a contact folder, change the Folder name field.
Type part or all of a user name. If necessary, click Lookup.
Click a contact.
Click OK.
To link the contact with a contact in the Contacts application, do one of the following:
• If the contact is already in the Contacts application, click Select Contact. Click a contact.
• If the contact is not yet in the Contacts application, click New Contact. Type the contact information. Press the Menu
key > Save.
View a contact's information
1. On the Contact list screen, highlight a contact.
2. Press the Menu key > View Contact Info.
Link a contact with a contact in the Contacts application
When you link a contact with a contact in the Contacts application, you might be able to perform additional tasks. For example,
during a conversation, you might be able to call or send an email message to the contact quickly from the menu.
1. On the contact list screen, in a contact folder, highlight a contact.
2. Press the Menu key > Link to BlackBerry Contact.
• If the contact is already in the Contacts application, click Select Contact. Click a contact.
• If the contact is not yet in the Contacts application, click New Contact. Type the contact information. Press the Menu
key > Save.
Change a contact's display picture
To perform this task, you must have linked the contact with a contact in the Contacts application.
1.
2.
3.
4.
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On the contact list screen, highlight a contact.
Press the Menu key > View Contact Info.
Press the Menu key > Change Picture.
Click a picture.
User Guide
Contacts
5. If necessary, center the picture in the box. Press the Menu key > Crop and Save.
6. Press the Menu key > Save.
Hide the display pictures that appear beside contacts in the
contact list
1. On the contact list screen, press the Menu key > Options.
2. Change the Show Contact Pictures field to No.
3. Press the Menu key > Save.
Rename a contact
1.
2.
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4.
On the contact list screen, highlight a contact.
Press the Menu key > View Contact Info.
Type a new name.
Press the Menu key > Save.
Delete a contact
Deleting a contact from your contact list does not delete you from that contact's contact list.
1. On the contact list screen, in a contact folder, highlight a contact.
2. Press the Menu key > Remove > Delete.
Ignore a contact
If you ignore a contact, you appear as offline in that contact's contact list.
1. On the contact list screen, in a contact folder, highlight a contact.
2. Press the Menu key > Ignore.
To unignore a contact, click Unignore.
View ignored contacts
1. On the contact list screen, press the Menu key > Options.
2. Change the Show Ignored Contacts field to Yes.
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User Guide
3. Press the Menu key > Save.
To hide ignored contacts, change the Show Ignored Contacts field to No.
A contact no longer appears in my contact list
Try the following actions:
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•
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If you have set your client to hide offline contacts, organize offline contacts so that you can view offline contacts.
If you have collapsed the folder that the contact is in, expand the folder. On the contact list screen, click the folder.
Contacts
User Guide
Contact folders
Contact folders
Add a contact folder
1. On the contact list screen, press the Menu key > Add Folder.
2. Type a name for the contact folder.
3. Click OK.
Move a contact to a different contact folder
1. On the contact list screen, highlight a contact.
2. Press the Menu key > Move.
3. Click a contact folder.
Rename a contact folder
1.
2.
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On the contact list screen, highlight a contact folder.
Press the Menu key > Rename Folder.
Type a new name.
Click OK.
Delete a contact folder
When you delete a contact folder, all of the contacts in the contact folder are deleted from your contact list.
1. On the contact list screen, highlight a contact folder.
2. Press the Menu key > Delete Folder > Delete.
Organize offline contacts
1. On the contact list screen, press the Menu key > Options.
2. In the Show Offline Contacts field, do one of the following:
• To group offline contacts, change the field to Folder.
• To hide offline contacts, change the field to No.
• To view offline contacts, change the field to Yes.
3. Press the Menu key > Save.
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User Guide
Conversations
Send a message
1. On the contact list screen, click an online contact.
2. Type a message.
3. Press the Enter key.
Send a message to a user that is not in your contact list
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On the contact list screen, press the Menu key > Send Message To.
Type a user name.
Click OK.
Type a message.
Press the Enter key.
Add an emoticon
Depending on your administrator, this feature might not be supported.
1. When you are composing a message, press the Menu key > Add Smiley.
2. Click an emoticon.
Start a conference
1. During a conversation, press the Menu key > Invite to Conference.
2. Click a contact.
View a list of conference participants
During a conference, press the Menu key > View Participants.
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Conversations
User Guide
Conversations
Send a broadcast message
You can send a broadcast message to all contacts in a contact folder or to individual contacts. Recipients cannot reply to
broadcast messages. Depending on your administrator, this feature might not be supported.
1. On the contact list screen, press the Menu key > Broadcast Message.
2. Type a message in the Announcement field.
3. If you have administrator permissions and want to send the broadcast message to all of the users on the server, select the
System message check box. Click OK.
4. Click a contact folder.
• To send the broadcast message to all of the contacts in the contact folder, select the Select All check box.
• To send the broadcast message to individual contacts in the contact folder, select the check box beside the contacts.
5. Click Send.
Switch conversations
1. During a conversation, press the Menu key > Switch Conversation.
2. Click a contact.
Copy a conversation
During a conversation, press the Menu key > Copy Conversation.
Email a conversation
Depending on your administrator, this feature might not be supported.
During a conversation, press the Menu key > Email Conversation.
Clear a conversation
During a conversation, press the Menu key > Clear Conversation.
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User Guide
Conversations
End a conversation
During a conversation, press the Menu key > End Conversation.
Stop grouping messages in conversations
In a conversation, by default, consecutive messages that you send or receive are grouped together.
1. On the contact list screen, press the Menu key > Options.
2. Change the Group Sequential Messages in Conversations field to No.
3. Press the Menu key > Save.
I am not receiving notification for incoming messages
In the sounds application, try the following actions:
•
•
•
Verify that the All Alerts Off sound profile is not selected.
Verify that the Volume fields for the Enterprise Messenger New Message item are not set to Silent.
Change the notification options for the Enterprise Messenger New Message item.
Text sometimes changes after I type it
If AutoText recognizes specific text, it is designed to replace the text that you type with the AutoText entry automatically.
To view or change AutoText entries, during a conversation, press the Menu key > Edit AutoText.
For more information about AutoText, click the Help icon on the Home screen of your BlackBerry smartphone.
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User Guide
Conversation history
Conversation history
Turn on conversation history
Depending on your administrator, this feature might not be supported.
1. On the contact list screen, press the Menu key > Options.
2. Change the Save Message History field to Device or Media Card.
3. Press the Menu key > Save.
View the conversation history for a contact
You can only perform this task if you have previously turned on conversation history.
1. On the contact list screen, highlight a contact.
2. Press the Menu key > View History.
3. Click a conversation history.
Search for text in a conversation history
You can only perform this task if you have previously turned on conversation history.
1. On the contact list screen, highlight a contact.
2. Press the Menu key > View History.
3. Type the text.
4. Click Search.
5. In the search results, click a conversation history.
Delete a conversation history
You can only perform this task if you have previously turned on conversation history.
1. On the contact list screen, highlight a contact.
2. Press the Menu key > View History.
3. Press the Menu key.
• To delete the conversation history for an individual contact, click Delete Contact's History.
• To delete the conversation history for all contacts, click Delete Complete History.
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User Guide
Provide feedback
To provide feedback on this deliverable, visit www.blackberry.com/docsfeedback.
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Provide feedback
User Guide
IT policy rules
IT policy rules
BlackBerry Enterprise Server administrators can use IT policy rules to prevent users from accessing certain applications and
features. For more information about IT policy rules, visit http://docs.blackberry.com/en/ to read the BlackBerry Enterprise
Server Policy Reference Guide.
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User Guide
Legal notice
Legal notice
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