First Data Virtual Terminal, Zero Dollar Authorization, Periodic Billing Quick Reference Manual

FIRST DATA GLOBAL GATEWAY
Virtual Terminal Enhancements Spring 2010 Release
Zero ($0) Dollar Authorizations
Periodic Billing 9.15.2010 UPDATE
QUICK REFERENCE MANUAL
September 14, 2010
v4.2
Table of Contents
Purpose .......................................................................................................................................................................... 3
How to Perform a Credit Card & Check Transaction ...................................................................................................... 3
Virtual Terminal Enhancements Spring 2010 Release ................................................................................................... 3
Zero ($0) Dollar Authorizations ...................................................................................................................................... 6
Periodic Billing ................................................................................................................................................................ 7
FAQs ............................................................................................................................................................................... 8
Weblinks ......................................................................................................................................................................... 9
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PURPOSE
The eCommerce Solutions Group developed this Quick Reference Manual to assist the sales
and internal support organizations with timely and knowledgeable responses to merchant
product/solution inquiries concerning the Virtual Terminal Enhancements Spring 2010 Release,
Zero ($0) Dollar Authorizations, and Periodic Billing (PB).
HOW TO PERFORM A CREDIT CARD OR CHECK TRANSACTION
To process a credit card or check transaction follow the steps listed below. On the Virtual
Terminal POS page, all fields outlined in RED are required to process a transaction. *Check
transactions require the additional steps highlighted in green
1. On the Home screen, curse over the VIRTUAL TERMINAL button, select POINT OF
SALE
2. Click Credit Card or Check tab
3. Select a product from the Products Catalog, if applicable
4. Select RETURN TO POS
5. Enter the SUBTOTAL amount and applicable TAX
a.
b.
c.
d.
e.
f.
g.
Enter the Routing Number
Enter the Account Number
Enter the Check Number
Select the Transaction Origin
Select the Account Type
Enter the Drivers License Number
Select the State
6. Select Transaction Type
7. Enter Credit Card Number and Exp. Date
8. Enter Customer information
9. Select CONTINUE
10. On Please Confirm Order screen – click SUBMIT to process transaction or RETURN TO
POS to review order
11. Transaction Result page – select NEXT TRANSACTION or SHOW RECEIPT
VIRTUAL TERMINAL ENHANCEMENTS SPRING 2010 RELEASE
OVERVIEW
The First Data Global Gateway Virtual Terminal solution is a FDC hosted web application that
enables any Internet connected PC to process Point-of-Sale and Mail Order/Telephone Order
(MOTO) credit card and check transactions.
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ENHANCEMENTS
RESEND RECEIPTS
Merchants can reprint any receipt for a selected transaction from the Transactions Report
page.
1. Click Reports on the Main Menu Bar to access reports
2. Select report type
3. Select how you wish to display/sort the transaction(s)
4. Choose time interval
5. Select size of the transaction group to display
6. Click Generate Report
7. Click desired transaction‟s Order #
8. Click Show Receipt link in the lower right-hand corner of the Order Detail
Report
RECEIPT CUSTOMIZATION
Merchants can add or remove default receipt information.
Signature Line
Transaction Type
Transaction Origin Indicator
Credit Card information
Customer Name
Address – Shipping & Billing
Check Routing number
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REQUIRED FIELD DESIGNATION
All required fields are outlined in RED on the POS page. If the user attempts to submit a
transaction for processing and does not complete a required field, the user is returned to
that field on the POS page. The “skipped” required field is outlined in RED and identified
with a yellow “Yield” sign.
T RANSACTION REPORT TIMESTAMP
The Transaction Report will now provide a Military formatted timestamp (HH/MM).
VIRTUAL TERMINAL REPORT CUSTOMIZATION
Merchants have the ability to add or delete any data field currently available in six (6)
Virtual Terminal Reports. A merchant will be able to save the customized report for
future use, as well as print and/or export the new report schema.
The seven (7) reports available for customization are:
Transaction Summary Report
Order Report
Periodic Bills Report
Batch Report
i.
Current
ii.
Historical
Credit Card Transaction Report
Check Transaction Report
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ZERO ($0) DOLLAR AUTHORIZATIONS 9.15.2010 UPDATES
Effective July 11, 2010, The FDGG allows merchants on a Sale transaction type to submit
manually a transaction for $0.00 for credit card verification. Referred to as a Zero ($0)
Authorization, the authorization does not place a hold on funds on the customer‟s account. After
the $0.00 is processed, the merchant must submit another Sale or Pre-Auth transaction for the
entire amount of the purchase. A Zero ($0) Dollar Authorization cannot be submitted for
settlement, nor can a merchant process a return against it. The merchant is charged his normal
transaction fees for Sale, Authorize Only (PreAuth), and Ticket Only (PostAuth).
SCENARIO
Merchant sets the Recurring Payment
to “fire” on the same day as the
payment information is entered into the
Virtual Terminal
Post
July 11, 2010 Launch
Post
September 12, 2010 Launch
RESPONSE
RESPONSE
$0 Authorization not submitted.
$0 Authorization not submitted.
Merchant sets the 1 Installment to
„fire‟ on a future date.
$0 Authorization is automatically
submitted and AVS information is
required.
$0 Authorization not submitted
Merchant modifies an existing
Recurring Payment i.e., billing
address, credit card expiration date,
name, etc.)
$0 Authorization is automatically
submitted and AVS information is
required.
$0 Authorization not submitted
st
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PERIODIC BILLING (PB)
9.15.2010 UPDATES
Effective September 15, 2010, the FDGG will NOT automate the Zero ($0) Dollar
Authorization transaction on modified or “future firing” Periodic Billing transactions.
See FAQ #1 for explanation.
The Recurring Payment section on the Virtual Terminal POS page schedules credit card
or check payments for future dates.
INITIATING A RECURRING PAYMENT
To establish a recurring payment
1. Complete all of the required fields on the Virtual Terminal POS page
2. Select Sale as the Transaction Type in the Credit Card Information section
3. Check Yes, next to Recurring Payment?
CHARGE THE CUSTOMER
Enter how often you want to charge the customer in this field.
1. Choose a number from one (1) to 99 with no decimal point. This feature can
schedule a single transaction in the future
2. Select Day(s), Week(s), Month(s), or Year(s) in the dropdown list
For example, to charge the customer once a year, enter the number one
(1), and select Year(s) in the dropdown list. To charge the customer every
6 months, you would enter the number six (6) and select Month(s) in the
dropdown list
BEGINNING
Enter the month, day, or year you want to begin charging the customer in this field. The
transactions can begin on the current date. If you set the start date as the current date, the
first transaction processes immediately. You cannot set a start date in the past.
END AFTER
Enter the number of payment installments you want to charge the customer in this field.
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RETRY T RANSACTION
Enter the number of times the First Data Global Gateway Virtual Terminal is to
retry the transaction before the Admin is contacted. The default number is three
(3), but the retry transaction range is one (1) to five (5).
Example: A recurring transaction is declined, and its retry number is three
(3). The solution attempts to process the transaction once a day for three
(3) consecutive days. Each time it is declined. After third decline, the
Virtual Terminal sends an email to the Admin, notifying him of the decline.
The Virtual Terminal continues to submit the transaction for processing.
For every decline, the Admin receives a Decline Notification email. To
stop receiving the Decline Notification emails, the Admin must modify or
cancel the PB.
FAQS
1. Why did the First Data Global Gateway implement the Zero ($0) Dollar Authorization
functionality? The eCommerce team implemented the Zero ($0) Dollar Authorization
capability for Sales and Periodic Billing transactions to provide a value-added service based
upon merchant feedback. Prior to July 11, merchants were not able to perform credit card
verification on modified or “future firing” Periodic Billing transactions. As a result, merchants
may have experienced issues with a credit card when the system attempted to process the
first installment.
2. What is the change on September 12? How will it affect merchants? The change
removes the automated $0.00 Authorization request associated with a modified or “future
fire” periodically billed customer. It eliminates the requirement to enter AVS data on any new
Periodic Billing with a Future Date or Periodic Billing modifications. The removal of this
functionality also eliminates any issues that were directly related to the Zero ($0) Auth
transaction handling by Associations and/or Issuing banks.
To summarize, the Periodic Billing functionality will go back to its original state prior to the
7/11 release. There will not be an impact on any existing merchants during this change
3. When will the new changes take effect? The new changes will be operational September
15, 2010.
4. Is it necessary for a merchant to make changes to their existing PB accounts? No
5. Can I still process a Zero ($0) Authorization? Yes. The Zero ($0) Authorization capability
will still be available with the Sales and/or Pre-Auth transactions. However, it will not be
available with the Periodic Billing transaction.
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WEBLINKS
For integrations, questions or general information related to the Global Gateway Products,
please reference the following links.
General First Data Global Gateway Information:
http://www.firstdata.com/ecommerce/
Additional First Data Global Gateway API Integration information (sample code wrappers):
http://www.firstdata.com/en_us/customer-center/merchants/support/first-data-global-gatewayapi-software-landing
First Data Global Gateway Integration Information and Questions:
http://www.firstdata.com/en_us/customer-center/find-product-support
First Data Global Gateway Test Account Request:
http://www.firstdata.com/gg/apply_test_account.htm
First Data Global Gateway Pre-Sales Support:
[email protected]
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