Evolis Tattoo2 Rewrite User Guide

Evolis Tattoo2 Rewrite User Guide
USER GUIDE
Evolis Card Printer © 2009. All rights reserved. July 2009.
Ref. KU11E B0
Copyright
Evolis Card Printer © July 2009. All rights reserved.
Copyright notice
Users must observe the copyright regulations applicable in their country. This manual must not be photocopied, translated, reproduced
or transmitted, in whole or in part, for any reason and by any electronic or mechanical means whatsoever without the express written
consent of the Evolis Card Printer company.
All the information contained in this document is subject to change without prior notice.
Evolis Card Printer cannot be held liable for any errors that may be found in this manual, or for any loss or damage arising accidentally or
as a result of dissemination or use of this manual.
Trademarks
is a trademark of Evolis Card Printer. All other trademarks belong to their respective holders.
Warranty
Refer to the warranty notice supplied with your printer for warranty terms and conditions and limitations.
Environmental information – recycling of end-of-life products
The manufacture of the equipment that you have purchased required the extraction and use of natural resources. It may contain
materials that are hazardous to health and the environment.
To prevent the dispersal of such materials into our environment and reduce the pressure on our natural resources, we recommend that
you use existing collection systems. These systems will appropriately re-use or recycle most of the materials in your end-of-life equipment.
The crossed-out dustbin symbol on your device is a reminder to use these systems.
If you need further information on collection, re-use and recycling systems, contact your local or regional waste management body.
www.evolis.com or by emailing the following address:
[email protected]
1
About your new printer
Thank you for choosing an Evolis printer.
Using your new printer, you will be able to create a wide variety of high-quality cards and badges which can be printed in various
thicknesses, colours and styles. This printer uses consumables and accessories available from Evolis. For further details, visit our website at
www.evolis.com.
Warranty registration
Please register on line at www.evolis.com to receive our special offers and general information.
Once on the website, click on Drivers and Support
printer.
Getting started
The purpose of this user guide is to guide you, step by step, through your printer and how it works. Take some time to read it in order to
better understand your printer and its features, and to save time during installation and use.
emailing us at [email protected]
Contents
The bookmarks found top left of your screen can be used to navigate between the various sections in this user guide.
Icons
The following icons are used in this manual to highlight important information:
Information providing further details or depth about certain points in the main text.
Indicates that failing to take the recommended action is liable to damage your printer.
This symbol indicates that a video showing the procedure is available on the www.evolis.com website.
2
1
Getting started
1-1 Unpacking
Your printer is supplied with several accessories that we ask you to look at closely.
This list may vary depending on your location.
The printer is shipped in special packaging designed to prevent any damage in transit. If you notice any visible damage, do not hesitate
to contact the shipper and immediately inform your Evolis dealer, who will tell you the procedure to follow.
Evolis takes great care over the quality of its packaging and we ask that you keep this packaging somewhere clean and dry.
You will be asked for the full original packaging (outer box, inner wedges and protective bags) in the event that
the printer is returned. If the printer is returned without its original packaging and components are damaged in
transit, these components will no longer be covered by the warranty. You will be charged for new packaging
for shipping the printer back to you.
Accessories supplied with your printer:
O
Power supply unit - VP ELECTRONIQUE or SWITCHBOX Type F10723-A or FDF0503-A.
O
Mains power cable.
O
USB cable.
O
Installation and documentation CD-ROM.
O
Starter cleaning kit.
O
Quick installation guide.
O
Warranty notice.
O
Compliance statement documentation.
If any of these components is missing, please contact your Evolis dealer.
Use only the power supply unit supplied with your Evolis printer.
VP ELECTRONIQUE or SWITCHBOX Type F10723-A or FDF0503-A.
Use only the USB cable supplied with your Evolis printer.
The Evolis printer must be placed in a dry location, protected from dust and draughts but well-ventilated. Take
3
1
1-2 Description of the printer and its functions
Card time
delay
No cards
A - Cover opening button
B - Card input feeder
C - Output hopper
D - Control panel
4
Control
button
Cover
open
Cleaning
1
E - Thermal print head
J - USB socket (standard)
F - Magnetic encoder (option)
K - RJ45 Ethernet socket (standard)
G - Control button
L - DB-9 connector (option)
H - Cleaning rollers
M!"
I - Power socket
5
1
1-3 Installation
1-3a CONNECTING THE PRINTER
³ Connection
to the power supply
The printer must be connected to a properly protected and earthed electrical installation.
FI: Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan.
NO: Apparatet må tilkoples jordet stikkontakt.
SE: Apparaten skall anslutas till jordat uttag.
™ Connect the power cable to the power supply unit, then plug the power
cable connector into the printer.
š Next, plug the end of the power cable into an earthed power socket.
› The printer is powered on, and the printer’s control panel lights up,
indicating that the printer is working properly. If the control panel does
not light, then either installation has not been carried out correctly or the
printer is not working properly. Check the installation.
Before attempting any maintenance, ensure that the power cable is always unplugged. For your personal safety,
ensure that the cable and power supply unit remain easy to access, especially in the event of an emergency.
To save energy, the printer will automatically switch itself to standby mode after 10 minutes of inactivity.
³ Connecting
the USB cable
Under no circumstances should you connect the USB data cable before installation of the printer driver is
complete.
Refer to the section on printer driver installation for further details, and follow the instructions carefully.
6
1
1-3b CARDS
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Use only the card types recommended by Evolis.
Do not touch the printable surface of the cards in order to preserve print quality.
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Keep your cards protected from dust.
³ Card
types
Rewritable cards require no ribbon. The card itself contains a thermosensitive material which becomes visible when heated to a high
temperature, and disappears when a lower temperature is applied. This effect is reversible and the same card can be erased and rewritten up to 500 times.
The thermal printing process requires the card to be cooled before re-printing. Should this not occur, partial erasing of the previous image
is observed. A few seconds are typically enough. Similarly, standard contrast is reached a few seconds after the card has been printed.
The problem is reduced after a few print runs. However, it may be impossible to print cards that are too out of
shape. New cards must be kept in a clean, dry environment, such as inside the printer card feeder. Dirty or dusty
cards may cause irregular or incomplete printing, or even premature wear and tear to the print head. A regular
cleaning schedule is recommended. See the “Maintenance” section for more information.
7
1
³ Loading
the cards
The
printer accepts PVC cards between 0.50 mm (20 mil) and 0.76 mm (30 mil) thick. For optimum quality, the cards used must
meet the CR 80 standard.
There is more than one way to load and collect the cards. The print driver must be matched your requirements and choices.
Loading cards into the card feeder
Cards are loaded into the feeder as follows:
™ Remove the card feeder from the printer as shown.
š Insert the cards in the feeder as indicated, with the side to be printed facing down.
› Put the feeder back into the printer, pressing until a click is heard.
™
š
8
›
1
Loading a card manually
™ Insert a card manually into the manual card feeder. The card will automatically eject after printing.
³ Removing
printed cards
The printer is supplied with an output hopper with a capacity of 15 x 0.76 mm (30 mil.) cards. This hopper receives the cards once printed
#
9
1
Cards can be collected in two different ways:
™ Automatic ejection mode (in this case, use of the detachable output hopper supplied with the printer is recommended)
š Manual collection mode (the card needs to be retrieved after printing).
™
³ Adjusting
The
š
card thickness
printer is equipped with an automatic adjustment system for card thicknesses from 0.50 mm to 0.76 mm.
10
2
Printing
The information about the procedures described in this section refers to a Windows XP environment.
2-1 Installing the print driver
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factor having a negative impact on the quality of card customisation. It is therefore essential to proceed in stages, changing settings only
when you are completely sure. Evolis offers the option to revert to the factory settings at any time if the adjustments made do not give
the expected results.
Your printer is delivered with a CD containing the print drivers for Windows and Macintosh platforms.
To install a print driver, insert the CD into your computer and select the print driver menu. A program will guide you through the entire
installation process.
Do not connect your USB cable to your computer until prompted to do so by the installation program.
For the connection procedure, see the section on Connecting the Printer.
Follow the installation procedure scrupulously. Some versions of Windows and Macintosh require the user to
have administrator rights to install the driver.
11
2
2-2 Managing the print settings
Before using your printer, it is essential to check and/or change the default print driver settings:
O
Ribbon* type
O
Card type
O$
O
…
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list of consumables.
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dealer for any advice and assistance needed before making any changes.
These print settings are accessible:
O
From the Start button found bottom-left on the Windows task bar, select Printers and faxes.
O
Select your printer and double click.
O
From the Printer menu, select Properties.
O&
%
O&
“Graphics”
and “Tools”.
* does not apply to rewriteable printers
12
2
³ “Graphics”
tab
O
Ribbon* or card types
O
Front/back printing
O
Choice of methods for feeding and collecting cards
O
Card orientation, portrait or landscape
O
Number of copies
³ “Tools”
O
tab
Setting and testing magnetic encoding options
O
O
O
Test card printing
Cleaning the printer
Dialogue interface with the printer
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'
* does not apply to rewriteable printers
13
2
2-3 Printing a card
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MS-Access, Ms-Excel, MS-PowerPoint).
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;
³ In
Microsoft® Word
After having set the Evolis printer as the default:
O
Start the MS-Word application
OClick
on the File in the menu bar, then on Page Setup
O
The Paper tab has a Paper Size option, select CR80 Card
O
In the Margins tab, set all margins to ‘0’, then in the Orientation section, select Landscape.
O
Close the window by clicking OK.
Your Word window should now look like this:
You are ready to customise your card by adding the various items that go to make
up a card:
O
Logo and Illustration
O"
O
Fixed and variable text
O
Bar code, etc.
Once ready, click on File and then on Print.
14
2
2-4 Connecting to a network (Ethernet)
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depending on the model in the range.
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"
in order to comply with the constraints imposed by the corporate LAN:
O
Printer connected in a subnet, in DHCP
O?
;"?
'"[
O?
;"?
'"[
&
#
O
By its hostname (NETBIOS)
O
By its IP address.
&!
#
O
The printer’s IP address
O
Subnet mask
O
Gateway
O
WINS server.
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=
GJZ
genuine technical knowledge may result in a malfunction of the printer, and may even extend to a more
widespread failure of all or part of the LAN. Contact your System and Network Administrator before connecting
to or changing the settings for your local area network.
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[email protected]<[<\+]GJZ=
15
3
Maintenance
3-1 General warranty information
Your Evolis printer has been designed to give you long service and needs only minimal regular maintenance. Please comply with the
instructions given below to ensure that it runs satisfactorily.
Keep your warranty cover!
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and in particular the printer cleaning cycles.
Any failure to follow the maintenance and servicing procedures described in this section voids the print head warranty.
Evolis declines any liability where there has been a failure to carry out required maintenance on the printer.
The print head is a wearing part and an extremely sensitive printer component. Its useful life can be seriously curtailed by the presence of
dust, liquids or solids in the printer’s immediate environment, on the print head or on the cards. Users must take all necessary precautions
to insert only clean cards, free of dust deposits or foreign bodies, into the machine.
The frequency and quality of cleaning are decisive factors enabling users to extend the print head’s useful life and to ensure excellent
print quality. Particular care must therefore be taken with cleaning. Users must comply with the servicing and maintenance instructions
as fully described in this section.
In addition, the use of Evolis brand ribbons (Evolis Genuine Ribbons) also ensures that your equipment operates properly. Use of ribbons
not approved by Evolis may as a consequence affect the quality and reliability of print jobs, produce low quality printed output and
even affect the printer’s operation. The manufacturer’s warranty does not cover physical damage or quality problems caused by using
non-Evolis approved ribbons*.
Evolis provides replacement parts and consumables that you can refer to within this user guide or by visiting the website at
www.evolis.com.
* does not apply to rewriteable printers
16
3
3-2 Routine printer cleaning
The print head warranty is directly linked to routine cleaning of your printer.
If you do not carry out this cleaning at the required times, the print head warranty will cease to be valid.
Recommended cleaning cycle: whenever the ribbon* is changed
Mandatory cleaning cycle: when the cleaning warning is triggered
Servicing accessory: cleaning card
*
%'
been inserted, depending on the model of printer that you have (see table below).
You should proceed with the routine cleaning of your printer as soon as the warning is triggered.
will be automatically voided owing to a failure to comply with your contractual maintenance obligations.
Printer
Cleaning required after:
(warning light steady)
Number of cards remaining
before warranty voided
(warning light steady)
Warranty invalid after:
\]
Tattoo2
400 cards
100 cards
500 cards
Tattoo RW
400 cards
100 cards
500 cards
Pebble4
1000 cards
200 cards
1200 cards
Dualys3
1000 cards
200 cards
1200 cards
Securion
800 cards
200 cards
1000 cards
Quantum
900 cards
700 cards
1600 cards
So for example for a Tattoo2 printer, if you insert 50 cards after the cleaning warning is triggered, you have only 50 more cards before
cleaning the printer and keeping your warranty valid.
* for rewriteable printers, please refer to the table on page 17
17
3
Follow the procedure below:
Repeatedly running the cleaning card through the printer cleans the feed rollers, the cleaning rollers and the print head.
™ Remove the card feeder from the printer.
š Remove any cards found in the feeder.
› Insert the cleaning card into the feeder.
œ Put the feeder back into the printer, then press on the upper section of the feeder until it clicks.
™
š
›
œ
18
3
 Open and then close the printer cover.
ž Hold down the control button on the control panel for one second. Cleaning starts.
Ÿ The used cleaning card is ejected into the output hopper.

ž
Wait for 2 minutes after cleaning before using your printer.
19
Ÿ
3
3-3 Servicing the cleaning roller(s)
In addition to routine printer cleaning, we suggest that you clean the cleaning roller(s) using the special wipes available from Evolis.
The cleaning roller(s) remove(s) any dust or particles from the cards before printing.
Recommended cleaning cycle: whenever the ribbon* is changed
Servicing accessory: cleaning wipe
Follow the procedure below:
™ Open the cover.
š Remove the cleaning roller.
› Rub the wipe gently over the surface of the roller.
œ When it has dried, replace the cleaning roller in the printer.
™
š
›
* for rewriteable printers, please refer to the table on page 17
20
œ
3
 Close the cover.
ž Remove the card feeder from the printer.
Ÿ Clean the roller with the wipe.
Press the card feeder back into the printer until it clicks.

ž
Ÿ
Wait for 2 minutes after cleaning before using your printer.
21
3
3-4 Servicing the print head
Recommended cleaning cycle: whenever the ribbon* is changed
Servicing accessory: Special cotton bud impregnated with isopropyl alcohol
The print head is cleaned in the course of the printer’s routine servicing procedure (see previously).
However, to maintain the original print quality and to absorb surplus ink on the print head, we recommend that you regularly clean the
print head (whenever the ribbon is changed) using the cotton buds supplied by Evolis.
You must also protect the print head and its components from any discharge of static electricity.
Unplug the printer from its power supply before cleaning the print head.
Follow the cleaning cycles scrupulously.
Avoid any contact between the print head and any metal or sharp objects.
J'
%
the print head.
* for rewriteable printers, please refer to the table on page 17
22
3
Follow the procedure below:
™ Take an Evolis cotton bud and press the middle of the tube until the end of the cotton bud is impregnated with alcohol.
š>
› Gently rub the cotton bud from left to right along the print head for a few seconds.
œ Close the cover.
™
š
›
Wait for 2 minutes after cleaning before using your printer.
23
œ
4
Help
This section gives a number of suggestions allowing problems that may arise when using your printer to be pinpointed. If you do not
manage to solve your problem, this section also explains how to contact Evolis technical support.
4-1 Warnings and diagnosis
Although the Evolis printer was designed to work independently, keeping user involvement to a minimum, it may nonetheless prove useful
to gain some familiarity with the main warnings.
4-1a CONTROL PANEL WARNINGS
See section 1- Description of the printer and its functions for further details about the control panel.
OFF
STEADY LIGHT
FLASHING
PRINTER READY
O
The printer is ready to receive data.
PROCESSING
O
The printer is receiving data.
24
4
CARD TIME DELAY
The card that has just been printed is hot
Standard contrast not yet reached
O Still too soon to re-print the card
O
O
If you re-print a card while it is still hot, there is a risk that it will
not be fully erased. It is advisable to wait until the light goes
out. This does not stop another card being re-printed.
NO CARDS OR NO
CARD FEEDER
There are no cards in the card feeder
Incorrect card thickness adjustment
O&]
O The cards are stuck together
O&
O
O
Check the condition of the cards in the feeder, and that the
control button for one second. Printing restarts.
WAITING FOR A
CARD
O
PRINTER COVER
OPEN
O
25
The printer is waiting for a card to be inserted.
The printer is in manual card feeder mode - insert a card into
the printer. Refer to section 1 “Getting started”.
The printer cover is open.
Close the cover – the printer will restart.
4
CLEANING
O
(after 400 cards
have been inserted)
See section 3 - Maintenance
CLEANING
O
(after 500 cards
have been inserted)
See section 3 - Maintenance
MECHANICAL
PROBLEM
O
O
The printer must be cleaned.
It is imperative that the printer is cleaned.
Card jammed in the printer.
Mechanical component fault.
Press the control button for one second. If the problem persists,
contact your Evolis dealer for assistance.
MAGNETIC
ENCODING ERROR
O The magnetic strip is facing the wrong direction in the feeder.
O&
+G"$>^>$>Z
O
The encoded data does not comply with ISO 7811 standards
Refer to Appendix C of this manual for further information.
Press the control button for one second. The printer will restart
the magnetic encoding cycle with a new card. If the problem
persists, call your Evolis dealer for assistance.
COOLING MODE
26
The cooling system has been activated.
The printer pauses for a few seconds and restarts once it has
returned to its normal operating temperature.
O
4
4-2 Diagnosis help
"
to help you as effectively as possible.
4-2a PRINTING A TEST CARD
We recommend that you print a test card to ensure that your printer is working properly. This card shows various technical details for future
reference. You may be asked for these by your dealer.
³ Printing
a test card
™ '
_
š Check that there is a card in the printer.
› Press the control button for three seconds. All the warning lights go out.
œ Press and hold down the control button again.
 The control button light comes on.
ž `
]
Ÿ The test card is printed in a few seconds.
The printed card is ejected into the output hopper.
³ Information
about the test card
A test card:
O$
%
O$
{
O
Displays the printer model
O
Displays the printer’s serial number.
* does not apply to rewriteable printers
27
4
4-2b IDENTIFYING INSTALLED SOFTWARE VERSIONS
+Z
card.
You can also identify the version of the print driver installed as follows:
™ From the Start button found bottom-left on the Windows task bar, select Printers and faxes.
š Select your printer and double click.
› From the Printer menu, select Properties.
œ Go to the Graphics tab and then click About.
28
4
4-3 Troubleshooting
Do not attempt to use tools or other items to repair your printer in the event of problems, in case major damage
is caused.
4-3a PRINTING PROBLEMS
³ Nothing
prints
™ Check the power supply
Check that the power cable is correctly connected both to the printer and to a working mains socket.
The printer is on. The green light on the control panel must be lit.
The power unit used is the unit supplied with the printer.
š Check the card input feed and the card in the printer
Check that there are cards in the card feeder.
Check the direction that the rewritable side is facing by referring to the pictogram on the card feeder.
Check that no cards are jammed.
› Check the cards
Check that the cards inserted in the printer are in fact rewritable.
œ Print a test card
See ‘Printing a test card’ in this section.
 Check the printer’s interface cable
Check the connection on the computer and the printer.
Try with another cable of the same type.
ž Check the print driver
'
Check that there is a print driver for the
Ÿ Check the computer’s print settings
Check that the
printer is selected as the default printer.
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Check that the
printer is available from your workstation.
29
4
³ Blank
card ejected
™ Check the ribbon*
$
`
!
š The print head may be damaged
?
"
www.evolis.com
{
30
4
³ Poor
print quality
Small blemishes on the card
O
The card surface may be dirty.
Check that your cards are perfectly clean.
Use new cards.
O
Cleaning rollers or print head clogged.
Clean the cleaning rollers and print head.
O
Print head dirty or damaged.
Clean or replace the print head.
O
Dirty printer or cleaning rollers.
O
Use of incompatible cards.
$
Horizontal white lines
Blurred image
We recommend that you obtain your cards from an Evolis dealer.
`'
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31
4
³ Inadequate
print quality
™ The print and erase settings need to be altered
^#
?
#_
~
%#_
%
?
"
_
š The type of rewritable cards used may be unsuitable
$
;
› Try printing with another type of card.
Owing to the use of a thermal printing process, the card needs time to be left to cool before reprinting. If this
is not done, partial erasing of the previous image is observed. A few seconds are typically enough. Similarly,
standard contrast is reached a few seconds after the card has been printed.
After printing, it is recommended to wait a few seconds for the CARD TIME DELAY LED to go out before reprinting
[
=?
z
32
4
³ Partial
or incorrect printing
™ Check that no element in your card layout is outside the print margins.
$
+^?
Z
š Check the printer’s interface cable
If unusual characters are printed, check that you are using an appropriate interface cable for your printer.
Check the connection on the computer and the printer.
Try with another cable of the same type.
› Check that the printer is clean
Clean inside the printer, the cleaning rollers and print head if necessary.
|<
}
œ Check that the cards are stored somewhere free from dust.
Check that they are not warped or folded.
 Check that the print head is clean
|<
}
ž Check the print head
If (white) horizontal lines appear on the cards, print head components may be dirty or damaged.
Clean the print head.
|<
}
"
replacement print head.
33
4
4-3b FREEING JAMMED CARDS
Control panel displays:
MECHANICAL
PROBLEM
O
Print jobs are interrupted.
&
^
=
Remove the card as follows:
™ Open the printer cover.
š Press the control button to turn the card transport rollers. If the card is still stuck inside the printer, slide it manually towards
"
› Close the printer cover again.
œ Press the control button on the control panel for one second.
To prevent card jams:
™ $
;
š $]
€
› $]
34
4
4-3c REPLACING THE CLEANING ROLLERS
Should your cleaning roller start to work less effectively despite regular maintenance, it is advisable to replace it in order to avoid dirt
accumulating on the print head, resulting in permanent damage (See section 3 – Maintenance).
The cleaning roller is available as a consumable from your Evolis dealer.
Roller replacement procedure:
™ Open the printer cover.
š Locate the cleaning roller and release it from its housing.
› Fit the new roller in the printer, ensuring that it is correctly positioned in the housing.
œ Close the printer cover.
™
š
35
›
œ
4
 Remove the card feeder as shown.
ž Remove any cards found.
Ÿ ^
Replace the cards in the card input feed.
¡ Put it back in the printer.

ž
Ÿ
¡
36
4
4-3d REPLACING THE PRINT HEAD
The print head is a sensitive component of your equipment. It determines the print quality, and regular servicing along with an immediate
environment free from dust or other particles ensure a lengthy useful life. Nonet
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