Manual 10761346

Manual 10761346
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 1
RULES, REGULATIONS, AND
SCHEDULE OF RATES AND CHARGES
APPLICABLE TO END USERS
LOCAL EXCHANGE TELECOMMUNICATIONS SERVICES
FURNISHED BY
CREXENDO BUSINESS SOLUTIONS, INC.
1615 South 52nd Street
Tempe, Arizona 85281
(801) 227-0004/PHONE
(866) 621-6111/TOLL-FREE
www.crexendo.net
WITHIN THE STATE OF COLORADO
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 2
TABLE OF CONTENTS
Description
TABLE OF CONTENTS ..................................................................................................................................................... 2
EXPLANATION OF SYMBOLS ....................................................................................................................................... 4
APPLICATION OF TARIFF.............................................................................................................................................. 5
1.0 - DEFINITIONS ............................................................................................................................................................. 6
2.0 - RULES AND REGULATIONS ............................................................................................................................... 10
3.0 - SERVICE CHARGES ............................................................................................................................................... 46
4.0 - NETWORK SERVICE DESCRIPTIONS ............................................................................................................... 48
5.0 - LOCAL SERVICE RATES ....................................................................................................................................... 58
6.0 - LOW-INCOME TELEPHONE ASSISTANCE PROGRAM ............................................................................ 92
7.0 – TELECOMMUNICATIONS RELAY SERVICE ................................................................................................. 94
8.0 - COLORADO HIGH COST SUPPORT MECHANISM ...................................................................................... 95
9.0 - MISCELLANEOUS SERVICES .............................................................................................................................. 96
10.0 – RESERVED FOR FUTURE USE / CONTRACT & ICB ................................................................................ 101
11.0 - EXCHANGE AREAS ........................................................................................................................................... 102
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 3
RESERVED FOR FUTURE USE
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 4
EXPLANATION OF SYMBOLS
The following symbols shall be used in this tariff for the purpose indicated below:
Symbol
Signifying
C
Change in text due to a changed regulation, term, or
condition, which does not affect rates.
D
Discontinued service or deleted material.
I
Rate increase.
R
Rate reduction.
M
Material moved from or to another part of the
utility’s tariff; a footnote indicating where the
material was moved from and where the material
was moved to shall accompany all "M" classified
changes.
N
New material, including new products, rates, terms,
or conditions.
T
Change in text not related to changes in rates,
charges, terms, or conditions.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 5
APPLICATION OF TARIFF
This tariff sets forth the service offerings, rates, terms and conditions applicable to the local
exchange telecommunications services provided Crexendo Business Solutions, Inc. to customers
within the state of Colorado.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 6
SECTION 1.0 - DEFINITIONS
For the purpose of this tariff, the following definitions will apply:
Access Line - An arrangement which connects the Customer's location to a carrier’s switching
center or point of presence.
Account Codes - Optional, Customer-defined digits that allow the Customer to identify the
individual user, department or client associated with a call. Account Codes appear on the
Customer bill.
Advance Payment - Part or all of a payment required before the start of service.
Authorized User - A person, firm, corporation, or any other entity authorized by the Customer to
communicate utilizing the Company's service.
Business - A class of service provided to individuals engaged in business, firms, partnerships,
corporations, agencies, shops, works, tenants of office buildings, and individuals practicing a
profession or operating a business who have no offices other than their residences and where the
use of the service is primarily or substantially of a business, professional or occupational nature.
Commission - Colorado Public Utilities Commission.
Company or Carrier - Crexendo Business Solutions, Inc., unless otherwise clearly indicated by the
context.
Customer - The person, firm, corporation or other entity which orders, cancels, amends or uses
service and is responsible for payment of charges and compliance with the Company's tariff.
Deposit - Refers to a cash or equivalent of cash security held as a guarantee for payment of the
charges.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 7
SECTION 1.0 - DEFINITIONS (CONT'D)
DID Trunk - A form of local switched access that provides the ability for an outside party to call an
internal extension directly without the intervention of the Company operator.
Dial Pulse (or "DP") - The pulse type employed by rotary dial station sets.
Dual Tone Multi-Frequency (or "DTMF") - The pulse type employed by tone dial station sets.
End User - Any person, firm, corporation, partnership or other entity which uses the services of the
Company under the provisions and regulations of this tariff. The End User is responsible for
payment unless the charges for the services utilized are accepted and paid for by another Customer.
End Office - With respect to each NPA-NXX code prefix assigned to the Company, the location of
the Company's "end office" for purposes of this tariff shall be the point of interconnection associated
with that NPA-NXX code in the Local Exchange Routing Guide ("LERG").
Hearing Impaired - Those persons with communication impairments, including those hearing
impaired, deaf, deaf/blind, and speech impaired persons who have an impairment that prevents
them from communicating over the telephone without the aid of a telecommunications device for
the deaf.
Hunting - Routes a call to an idle station line in a prearranged group when the called station line is
busy.
In-Only - A service attribute that restricts outward dial access and routes incoming calls to a
designated answer point.
IXC or Interexchange Carrier - A long distance telecommunications services provider.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 8
SECTION 1.0 - DEFINITIONS (CONT'D)
LATA - A Local Access and Transport Area established pursuant to the Modification of Final
Judgment entered by the United States District Court for the District of Columbia in Civil Action
No. 82-0192; or any other geographic area designated as a LATA in the National Exchange Carrier
Association, Inc. Tariff F.C.C. No. 4.
LEC - Local Exchange Company
Minimum Point of Presence ("MPOP") - The main telephone closet in the Customer's building.
Monthly Recurring Charges - The monthly charges to the Customer for services, facilities and
equipment, which continue for the agreed upon duration of the service.
Multi-Frequency or ("MF") - An inter-machine pulse type used for signaling between telephone
switches, or between telephone switches and PBX/key systems.
Non-Recurring Charge ("NRC") - The initial charge, usually assessed on a one-time basis, to initiate
and establish service.
Other Telephone Company - An Exchange Telephone Company, other than the Company.
PBX - Private Branch Exchange
Premises - A building or buildings on contiguous property.
Record Order Charge - applied to existing Business and Residential Local Service Customers who
initiated a change to their billing records, including but not limited to a suspension of services,
change in name of billing party, or an addition or change of calling card or intraLATA calling plan
services. A Service Order Charge is not charged with a Record Order Charge.
Recurring Charges - The monthly charges to the Customer for services, facilities and equipment
which continue for the agreed upon duration of the service.
Residence or Residential - A class of service furnished to a Customer at a place of dwelling where
the actual or obvious use is for domestic purposes.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 9
SECTION 1.0 - DEFINITIONS (CONT'D)
Service commencement Date - The first day following the date on which the Company notifies the
Customer that the requested service is available for use, unless extended by the Customer's refusal
to accept service which does not conform to standards set forth in the Service Order and this tariff,
in which case the Service Commencement Date is the date of the Customer's acceptance. The
Company and Customer may mutually agree on a substitute Service Commencement Date.
Service Order - The written request for services executed by the Customer and the Company in the
format devised by the Company. The signing of an Order by the Customer and acceptance by the
Company initiates the respective obligations of the parties as set forth therein and pursuant to this
tariff, but the duration of the service is calculated from the Service Commencement Date.
Telecommunications Company or Provider - Used throughout this tariff to mean Crexendo
Business Solutions, Inc. unless clearly indicated otherwise by the text.
TBD – To Be Determined.
Two Way - A service attribute that includes outward dial capabilities for outbound calls and can
also be used to carry inbound calls to a central point for further processing.
Usage Based Charges - Charges for minutes or messages traversing over local exchange facilities.
User or End User - A Customer, Joint User, or any other person authorized by a Customer to use
service provider under this tariff.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 10
SECTION 2.0 - RULES AND REGULATIONS
2.1
Undertaking of the Company
2.1.1
Scope
The Company undertakes to furnish communications service pursuant to the terms
of this tariff in connection with one-way and/or two-way information transmission
originating from points within the State of Colorado, and terminating within a
local calling area as defined herein.
The Company is responsible under this tariff only for the services and facilities
provided hereunder, and it assumes no responsibility for any service provided by
any other entity that purchases access to the Company network in order to
originate or terminate its own services, or to communicate with its own Customers.
2.1.2
Shortage of Equipment or Facilities
(A)
The Company reserves the right to limit or to allocate the use of existing
facilities, or of additional facilities offered by the Company, when
necessary because of lack of facilities, or due to some other cause beyond
the Company's control.
(B)
The furnishing of service under this tariff is subject to the availability on a
continuing basis of all the necessary facilities and is limited to the capacity
of the Company's facilities as well as facilities the Company may obtain
from other carriers to furnish service from time to time as required at the
sole discretion of the Company.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 11
SECTION 2.0 - RULES AND REGULATIONS (CONT'D.)
2.1
Undertaking of the Company (Cont'd.)
2.1.3
Terms and Conditions
(A)
Service is provided on the basis of a minimum period of at least one
month, 24 hours per day. For the purpose of computing charges in this
tariff, a month is considered to have thirty (30) days.
(B)
Customers may be required to enter into written service orders which shall
contain or reference a specific description of the service ordered, the rates
to be charged, the duration of the services, and the terms and conditions in
this tariff. Customers will also be required to execute any other documents
as may be reasonably requested by the Company.
(C)
Except as otherwise stated in the tariff, at the expiration of the initial term
specified in each Service Order, or in any extension thereof, service shall
continue on a month to month basis at the then current rates unless
terminated by either party upon proper notice. Any termination shall not
relieve the Customer of its obligation to pay any charges incurred under
the service order and this tariff prior to termination. The rights and
obligations which by their nature extend beyond the termination of the
term of the service order shall survive such termination.
(D)
Service may be terminated upon written notice to the Customer if:
(E)
(1)
the Customer is using the service in violation of this tariff; or
(2)
the Customer is using the service in violation of the law.
This tariff shall be interpreted and governed by the laws of the State of
Colorado without regard for its choice of laws provision.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 12
SECTION 2.0 - RULES AND REGULATIONS (CONT'D.)
2.1
Undertaking of the Company (Cont'd.)
2.1.3
Terms and Conditions (Cont'd.)
(F)
Any Other Telephone Company may not interfere with the right of any
person or entity to obtain service directly from the Company. No person
or entity shall be required to make any payment, incur any penalty,
monetary or otherwise, or purchase any services in order to have the right
to obtain service directly from the Company.
(G)
To the extent that either the Company or any Other Telephone Company
exercises control over available cable pairs, conduit, duct space, raceways,
or other facilities needed by the other to reach a person or entity, the party
exercising such control shall make them available to the other on terms
equivalent to those under which the Company makes similar facilities
under its control available to its Customers. At the reasonable request of
either party, the Company and the Other Telephone Company shall jointly
attempt to obtain from the owner of the property access for the other party
to serve a person or entity.
(H)
The Company hereby reserves its rights to establish optional service
packages specific to a particular Customer. These contracts may or may
not be associated with volume and/or term discounts.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 13
SECTION 2.0 - RULES AND REGULATIONS (CONT'D.)
2.1
Undertaking of the Company (Cont'd.)
2.1.4
Limitations on Liability
(A)
Except as otherwise stated in this section, the liability of the Company for
damages arising out of either: (1) the furnishing of its services, including
but not limited to mistakes, omissions, interruptions, delays, or errors, or
other defects, representations, or use of these services or (2) the failure to
furnish its service, whether caused by acts or omission, shall be limited to
the extension of allowances to the Customer for interruptions in service as
set forth in Section 2.7.
(B)
Except for the extension of allowances to the Customer for interruptions in
service as set forth in Section 2.7, the Company shall not be liable to a
Customer or third party for any direct, indirect, special, incidental,
reliance, consequential, exemplary or punitive damages, including, but not
limited to, loss of revenue or profits, for any reason whatsoever, including,
but not limited to, any act or omission, failure to perform, delay,
interruption, failure to provide any service or any failure in or breakdown
of facilities associated with the service.
(C)
The liability of the Company for errors in billing that result in
overpayment by the Customer shall be limited to a credit equal to the
dollar amount erroneously billed or, in the event that payment has been
made and service has been discontinued, to a refund of the amount
erroneously billed. The customer must be offered a refund check as a
choice for over-billing, not just a credit to the bill, if the amount of the
over-billing is greater than 2 months local service charges and the refund
must be mailed within 30 days of the request.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 14
SECTION 2.0 - RULES AND REGULATIONS (CONT'D.)
2.1
Undertaking of the Company (Cont'd.)
2.1.4
Limitations on Liability (Cont'd.)
(D)
The Company shall be indemnified and saved harmless by the Customer
from and against all loss, liability, damage and expense, including
reasonable counsel fees, due to:
(1)
Any act or omission of: (a) the Customer, (b) any other entity
furnishing service, equipment or facilities for use in conjunction
with services or facilities provided by the Company; or (c)
common carriers or warehousemen, except as contracted by the
Company;
(2)
Any delay or failure of performance or equipment due to causes
beyond the Company's control, including but not limited to, acts
of God, fires, floods, earthquakes, hurricanes, or other
catastrophes; national emergencies, insurrections, riots, wars or
other civil commotions; strikes, lockouts, work stoppages or other
labor difficulties; criminal actions taken against the Company;
unavailability, failure or malfunction of equipment or facilities
provided by the Customer or third parties; and any law, order,
regulation or other action of any governing authority or agency
thereof;
(3)
Any unlawful or unauthorized use of the Company's facilities and
services;
(4)
Libel, slander, invasion of privacy or infringement of patents,
trade secrets, or copyrights arising from or in connection with the
material transmitted by means of Company-provided facilities or
services; or by means of the combination of company-provided
facilities or services;
(5)
Breach in the privacy or security of communications transmitted
over the Company's facilities;
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 15
SECTION 2.0 - RULES AND REGULATIONS (CONT'D.)
2.1
Undertaking of the Company (Cont'd.)
2.1.4
Limitations on Liability (Cont'd.)
(D)
(cont'd)
(6)
Changes in any of the facilities, operations or procedures of the
Company that render any equipment, facilities or services
provided by the Customer obsolete, or require modification or
alteration of such equipment, facilities or services, or otherwise
affect their use or performance, except where reasonable notice is
required by the Company and is not provided to the Customer, in
which event the Company's liability is limited as set forth in
paragraph (A) of this Subsection 2.1.4.
(7)
Defacement of or damage to Customer premises resulting from
the furnishing of services or equipment on such premises or the
installation or removal thereof;
(8)
Injury to property or injury or death to persons, including claims
for payments made under Workers' Compensation law or under
any plan for employee disability or death benefits, arising out of,
or caused by, any act or omission of the Customer, or the
construction, installation, maintenance, presence, use or removal
of the Customer's facilities or equipment connected, or to be
connected to the Company's facilities;
(9)
Any non-completion of calls due to network busy conditions;
(10)
Any calls not actually attempted to be completed during any
period that service is unavailable;
(11)
And any other claim resulting from any act or omission of the
Customer or patron(s) of the Customer relating to the use of the
Company's services or facilities.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 16
SECTION 2.0 - RULES AND REGULATIONS (CONT'D.)
2.1
Undertaking of the Company (Cont'd.)
2.1.4
2.1.5
Limitations on Liability (Cont'd.)
(E)
The Company does not guarantee nor make any warranty with respect to
installations provided for use in an explosive atmosphere.
(F)
The Company makes no warranties or representations, EXPRESS OR
IMPLIED, either in fact or by operation of law, statutory or otherwise,
including warranties of merchantability or fitness for a particular use,
except those expressly set forth herein.
(G)
Failure by the Company to assert its rights pursuant to one provision of
this tariff does not preclude the Company from asserting its rights under
other provisions.
Notification of Service-Affecting Activities
The Company will provide the Customer reasonable notification of serviceaffecting activities that may occur in normal operation of its business. Such
activities may include, but are not limited to, equipment or facilities additions,
removals or rearrangements and routine preventative maintenance. Generally,
such activities are not specific to an individual Customer but affect many
Customers' services. No specific advance notification period is applicable to all
service activities. The Company will work cooperatively with the Customer to
determine the reasonable notification requirements. With some emergency or
unplanned service-affecting conditions, such as an outage resulting from cable
damage, notification to the Customer may not be possible.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 17
SECTION 2.0 - RULES AND REGULATIONS (CONT'D.)
2.1
Undertaking of the Company (Cont'd.)
2.1.6
Provision of Equipment and Facilities
(A)
The Company shall use reasonable efforts to maintain only the facilities
and equipment that it furnishes to the Customer. The Customer may not
nor may the Customer permit others to rearrange, disconnect, remove,
attempt to repair, or otherwise interfere with any of the facilities or
equipment installed by the Company, except upon the written consent of
the Company.
(B)
The Company may substitute, change or rearrange any equipment or
facility at any time and from time to time, but shall not thereby alter the
technical parameters of the service provided by the Customer.
(C)
Equipment the Company provides or installs at the Customer Premises for
use in connection with the services the Company offers shall not be used
for any purpose other than that for which the equipment is provided.
(D)
Except as otherwise indicated, Customer provided station equipment at
the Customer's premises for use in connection with the service shall be so
constructed, maintained and operated as to work satisfactorily with the
facilities of the Company.
(E)
The Company shall not be responsible for the installation, operation, or
maintenance of any Customer provided communications equipment.
Where such equipment is connected to the facilities furnished pursuant to
this tariff, the responsibility of the Company shall be limited to the
furnishing of facilities offered under this tariff and to the maintenance and
operation of such facilities. Subject to this responsibility, the Company
shall not be responsible for:
(1)
the through transmission of signals by Customer provided
equipment or for the quality of, or defects in, such transmission; or
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 18
SECTION 2.0 - RULES AND REGULATIONS (CONT'D.)
2.1
Undertaking of the Company (Cont'd.)
2.1.6
2.1.7
Provision of Equipment and Facilities (Cont'd.)
(2)
the reception of signals by Customer-provided equipment; or
(3)
network control signaling where such signaling is performed by
Customer-provided network control signaling equipment.
Non-Routine Installation
At the Customer's request, installation and/or maintenance may be performed
outside the Company's regular business hours or in hazardous locations. In such
cases, charges based on cost of the actual labor, material, or other costs incurred by
or charged to the Company will apply. If installation is started during regular
business hours but, at the Customer's request, extends beyond regular business
hours into time periods including, but not limited to, weekends, holidays, and/or
night hours, additional charges may apply.
2.1.8
Special Construction
Subject to the agreement of the Company and to all of the regulations contained in
this tariff, special construction or facilities may be undertaken on a reasonable
efforts basis at the request of the Customer. Special construction is construction
undertaken:
(A)
where facilities are not presently available, and there is no other
requirement for the facilities so constructed;
(B)
of a type other than that which the Company would normally utilize in the
furnishing of its services;
(C)
over a route other than that which the Company would normally utilize in
the furnishing of its services;
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 19
SECTION 2.0 - RULES AND REGULATIONS (CONT'D.)
2.1
Undertaking of the Company (Cont'd.)
2.1.8
2.1.9
Special Construction (Cont'd.)
(D)
in a quantity greater than that which the company would normally
construct;
(E)
on an expedited basis;
(F)
on a temporary basis until permanent facilities are available;
(G)
involving abnormal costs; or
(H)
in advance of its normal construction.
Ownership of Facilities
Title to all facilities provided in accordance with this tariff remains in the
Company, its partners, agents, contractors or suppliers.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 20
SECTION 2.0 - RULES AND REGULATIONS (CONT'D.)
2.2
Prohibited Uses
2.2.1
The services the Company offers shall not be used for any unlawful purpose or for
any use as to which the Customer has not obtained all required governmental
approvals, authorizations, licenses, consents and permits.
2.2.2
The Company may require applicants for service who intend to use the Company's
offerings for resale and/or for shared use to file a letter with the Company
confirming that their use of the Company's offerings complies with relevant laws
and the Colorado Commission's regulations, policies, orders, and decisions.
2.2.3
The Company may block any signals being transmitted over its Network by
Customers which cause interference to the Company or other users. Customer
shall be relieved of all obligations to make payments for charges relating to any
blocked Service and shall indemnify the Company for any claim, judgment or
liability resulting from such blockage.
2.2.4
A Customer, joint user, or authorized user may not assign, or transfer in any
manner, the service or any rights associated with the service without the written
consent of the Company. The Company will permit a Customer to transfer its
existing service to another entity if the existing Customer has paid all charges owed
to the Company for regulated communications services. Such a transfer will be
treated as a disconnection of existing service and installation of new service, and
non-recurring installation charges as stated in this tariff will apply.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 21
SECTION 2.0 - RULES AND REGULATIONS (CONT'D.)
2.3
Obligations of the Customer
2.3.1
General
The Customer shall be responsible for:
(A)
the payment of all applicable charges pursuant to this tariff;
(B)
damage to or loss of the Company's facilities or equipment caused by the
acts or omissions of the Customer; or the noncompliance by the Customer,
with these regulations; or by fire or theft or other casualty on the Customer
Premises, unless caused by the negligence or willful misconduct of the
employees or agents of the Company;
(C)
providing at no charge, as specified from time to time by the Company,
any needed equipment, space and power to operate Company facilities
and equipment installed on the premises of the Customer, and the level of
heating and air conditioning necessary to maintain the proper operating
environment on such premises;
(D)
obtaining, maintaining, and otherwise having full responsibility for all
rights-of-way and conduit necessary for installation of fiber optic cable and
associated equipment used to provide Communications Services to the
Customer from the cable building entrance or property line to the location
of the equipment space described in Section 2.3.1(C). Any and all costs
associated with the obtaining and maintaining the rights-of-way described
herein, including the costs of altering the structure to permit installation of
the Company provided facilities, shall be borne entirely by, or may be
charged by the Company, to the Customer. The Company may require the
Customer to demonstrate its compliance with this section prior to
accepting an order for service.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 22
SECTION 2.0 - RULES AND REGULATIONS (CONT'D.)
2.3
Obligations of the Customer (Cont'd.)
2.3.1
General (Cont'd.)
(E)
providing a safe place to work and complying with all laws and
regulations regarding the working conditions on the premises at which
Company employees and agents shall be installing or maintaining the
Company's facilities and equipment. The Customer may be required to
install and maintain Company facilities and equipment within a
hazardous area if, in the Company's opinion, injury or damage to the
Company employees or property might result from installation or
maintenance by the Company. The Customer shall be responsible for
identifying, monitoring, removing and disposing of any hazardous
material (e.g., friable asbestos) prior to any construction or installation
work;
(F)
complying with all laws and regulations applicable to, and obtaining all
consents, approvals, licenses and permits as may be required with respect
to, the location of Company facilities and equipment in an Customer
premises or the rights-of-way for which Customer is responsible under
Section 2.3.1(D); and granting or obtaining permission for Company
agents or employees to enter the premises of the Customer at any time for
the purpose of installing, inspecting, maintaining, repairing, or upon
termination of service as stated herein, removing the facilities or
equipment of the Company;
(G)
not creating or allowing to be placed any liens or other encumbrances on
the Company's equipment or facilities; and
(H)
making Company facilities and equipment available periodically for
maintenance purposes at a time agreeable to both the Company and the
Customer. No allowance will be made for the period during which service
is interrupted for such purposes.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 23
SECTION 2.0 - RULES AND REGULATIONS (CONT'D.)
2.3
Obligations of the Customer (Cont'd.)
2.3.2
Liability of the Customer
(A)
The Customer will be liable for damages to the facilities of the Company
and for all incidental and consequential damages caused by the negligent
or intentional acts or omissions of the Customer, its officers, employees,
agents, invites, or contractors where such acts or omissions are not the
direct result of the Company's negligence or intentional misconduct.
(B)
To the extent caused by any negligent or intentional act of the Customer as
described in (A), preceding, the Customer shall indemnify, defend and
hold harmless the Company from and against all claims, actions, damages,
liabilities, costs and expenses, including reasonable attorneys' fees, for (1)
any loss, destruction or damage to property of any third party, and (2) any
liability incurred by the Company to any third party pursuant to this or
any other tariff of the Company, or otherwise, for any interruption of,
interference to, or other defect in any service provided by the Company to
such third party.
(C)
The Customer shall not assert any claim against any other Customer or
user of the Company's services for damages resulting in whole or in part
from or arising in connection with the furnishing of service under this
tariff including but not limited to mistakes, omissions, interruptions,
delays, errors or other defects or misrepresentations, whether or not such
other Customer or user contributed in any way to the occurrence of the
damages, unless such damages were caused solely by the negligent or
intentional act or omission of the other Customer or user and not by any
act or omission of the Company. Nothing in this tariff is intended either to
limit or to expand Customer's right to assert any claims against third
parties for damages of any nature other than those described in the
preceding sentence.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 24
SECTION 2.0 - RULES AND REGULATIONS (CONT'D.)
2.4
Customer Equipment and Channels
2.4.1
General
A user may transmit or receive information or signals via the facilities of the
Company. The Company's services are designated primarily for the transmission
of voice-grade telephonic signals, except as otherwise stated in this tariff. A user
may transmit any form of signal that is compatible with the Company's equipment,
but the Company does not guarantee that its services will be suitable for purposes
other than voice-grade telephonic communication except as specifically stated in
this tariff.
2.4.2
Station Equipment
(A)
Terminal equipment of the user's premises and the electric power
consumed by such equipment shall be provided by and maintained at the
expense of the user. The user is responsible for the provision of wiring or
cable to connect its terminal equipment to the Company MPOP.
(B)
The Customer is responsible for ensuring that Customer-provided
equipment connected to Company equipment and facilities is compatible
with such equipment and facilities. The magnitude and character of the
voltages and currents impressed on Company-provided equipment and
wiring by connection, operation, or maintenance of such equipment and
wiring shall be such as not to cause damage to the Company-provided
equipment and wiring or injury to the Company's employees or to other
persons. Any additional protective equipment required to prevent such
damage or injury shall be provided by the Company at the Customer's
expense, subject to prior Customer approval of the equipment expense.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 25
SECTION 2.0 - RULES AND REGULATIONS (CONT'D.)
2.4
Customer Equipment and Channels (Cont'd.)
2.4.3
Interconnection of Facilities
(A)
Local Traffic Exchange provides the ability for another local exchange
provider to terminate local traffic on the Company's network. In order to
qualify for Local Traffic Exchange the call must: (a) be originated by an
end user of a company that is authorized by the Commission to provide
local exchange service; (b) originate and terminate within a local calling
area of the Company.
(B)
Any special interface equipment necessary to achieve compatibility
between the facilities and equipment of the Company used for furnishing
Communications Services and the channels, facilities, or equipment of
others shall be provided at the Customer's expense.
(C)
Communications Services may be connected to the services or facilities of
other communications carriers only when authorized by, and in
accordance with, the terms and conditions of the tariffs of the other
communications carriers which are applicable to such connections.
(D)
Facilities furnished under this tariff may be connected to Customer
provided terminal equipment in accordance with the provisions of this
tariff. All such terminal equipment shall be registered by the Federal
Communications Commission pursuant to Part 68 of Title 47, Code of
Federal Regulations; and all user-provided wiring shall be installed and
maintained in compliance with those regulations.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 26
SECTION 2.0 - RULES AND REGULATIONS (CONT'D.)
2.4
Customer Equipment and Channels (Cont'd.)
2.4.4
Inspections
(A)
Upon suitable notification to the Customer, and at a reasonable time, the
Company may make such tests and inspections as may be necessary to
determine that the Customer is complying with the requirements set forth
in Section 2.4.2(B) for the installation, operation, and maintenance of
Customer-provided facilities, equipment, and wiring in the connection of
Customer-provided facilities and equipment to Company-owned facilities
and equipment.
(B)
If the protective requirements for Customer-provided equipment are not
being complied with, the Company may take such action as it deems
necessary to protect its facilities, equipment, and personnel. The Company
will notify the Customer promptly if there is any need for further
corrective action. Within ten days of receiving this notice, the Customer
must take this corrective action and notify the Company of the action
taken. If the Customer fails to do this, the Company may take whatever
additional action is deemed necessary, including the suspension of service,
to protect its facilities, equipment and personnel from harm.
(C)
If harm to the Company's network, personnel or services is imminent, the
Company reserves the right to shut down Customer's service immediately,
with no prior notice required.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 27
SECTION 2.0 - RULES AND REGULATIONS (CONT'D.)
2.5
Customer Deposits and Advance Payments
2.5.2
Deposits
Company shall determine credit worthiness in an equitable and nondiscriminatory
manner. The decision to require a deposit shall be based solely on the customer's or
applicant's credit history and shall not be based upon location, income level, source
of income, occupation, race, creed, sex, national origin, marital status, or number of
dependents. The Company shall use the following criteria to determine whether to
require a deposit, a guarantee, or other payment as a condition of new or continued
service:
(a)
Company may require existing residential customers to make
deposits if their payment records show substantial nonpayment for
jurisdictional services provided by the Company in any two of the last six
months, or three of the last twelve months. A deposit may be required even
if such customers have paid a part of the amount owed before the date of
service disconnect for nonpayment. The Company must give the customer
written notice of the amount of the deposit that is required. The written
notice shall inform the customer that the deposit payment must be received
in 15 calendar days.
(b)
Company may require an existing business customer to make a
deposit if the Company has reason to believe the customer's credit
worthiness is in jeopardy. Company shall keep on file the information or
reason for this credit judgment and make the information available to the
customer upon request. Unless the Company can reasonably demonstrate
that the commercial enterprise is likely to cease operation, information
which would lead the Company to change its judgment of the customer's
credit worthiness shall be limited to bad debt records or tax liens.
(c)
Existing customers may be required by the Company to pay a
deposit in full before service is restored whenever the denied service has
been disconnected for non-payment of outstanding charges.
(d)
The company will offer at least one non-cash alternative for
payment of a deposit.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 28
SECTION 2.0 - RULES AND REGULATIONS (CONT'D.)
2.5
Customer Deposits and Advance Payments (Cont'd.)
2.5.2
Deposits (Cont’d.)
(d)
A deposit is not required if the applicant or customer furnishes, to
the Company's satisfaction, a third-party guarantor to secure payment of
the customer's bills for jurisdictional services provided by the Company.
The guarantee must be in writing. The amount of the guarantee cannot
exceed the maximum amount of the deposit which would otherwise have
been required. The guarantee shall remain in effect until terminated in
writing by the guarantor, or until the customer has achieved a satisfactory
payment record for jurisdictional services for 12 consecutive months.
Company shall terminate the guarantee five working days after receiving
the written notice from the guarantor or five working days after the 12
months satisfactory payment record ends.
(e)
A deposit is not required if the applicant has been a customer of the
Company for a similar type of service within a preceding 12 consecutive
month period, and applicant's credit was satisfactory and is not otherwise
impaired.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 29
SECTION 2.0 - RULES AND REGULATIONS (CONT'D.)
2.5
Customer Deposits and Advance Payments (Cont'd.)
2.5.2
Deposits (Cont’d.)
The amount of the deposit which may be required of a of a customer or applicant for
the purpose of establishing credit shall not exceed an amount equal to the charges
for 90 days’ basic local exchange service and any associated taxes and surcharges.
Any applicant or existing customer who is required by the Company to pay a
deposit for jurisdictional services may elect to pay the deposit in full, prior to
receiving service, or enter into a written installment agreement for payment of
the deposit.
Company shall pay interest at an annual rate of 0.34% on customer deposits for
2011.
Company shall keep a record of each deposit until the deposit is returned. The
record shall show the following:
(a)
(b)
(c)
(d)
The name of each customer making a deposit;
The premises occupied by the customer when making the deposit
and each successive premises occupied while the deposit is
retained by the Company;
The amount and date of making the deposit; and
A record of each transaction, such as the payment of interest,
interest credited, etc., concerning the deposit.
1st Amended Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 30
SECTION 2.0 - RULES AND REGULATIONS (CONT'D.)
2.5
Customer Deposits and Advance Payments (Cont'd.)
2.5.3
Refund of Deposits
Upon discontinuance of service, or when a customer establishes credit by other
means, the Company shall promptly refund any deposit, plus accrued simple
interest, or the balance, if any, in excess of the unpaid bills for the jurisdictional
services furnished by the Company. A transfer of service from one location to
another within the area served by the Company shall not be deemed a
discontinuance of service with the Company if the character of the service remains
unchanged.
When a deposit, with any associated interest, is applied to the liquidation of unpaid
amounts owed to the Company, the Company will mail, or otherwise deliver to the
customer, a statement showing the amount of the original deposit, plus any accrued
interest, the amount of unpaid amounts owed to the Company liquidated by the
deposit, plus any interest and the balance remaining due either to the customer or
the Company.
Unless the Company has obtained sufficient factual information to determine that a
customer is an unsatisfactory credit risk, the Company will promptly refund a
customer's deposit, plus 0.34%, upon satisfactory payment of all proper charges for
12 consecutive months for 2011.
The Company will annually review accounts of customers with deposits and will
refund deposits. At the option of the Company, a deposit plus accrued interest may
be refunded in whole or in part at any time earlier than the times prescribed the
previous paragraph.
In any event, if there is a balance due the customer after service is discontinued and
a final bill is rendered by the Company, that balance shall then be due and payable
within 10 working days to the customer without demand or notice from the
customer. When a refund of the deposit cannot be made on the first attempt, the
Company will make a reasonable effort to make the refund.
1st Amended Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 31
SECTION 2.0 - RULES AND REGULATIONS (CONT'D.)
2.5
Customer Deposits and Advance Payments (Cont'd.)
2.5.3
Refund of Deposits (Cont'd.)
Upon customer request when a deposit is refunded, the Company will render to the
depositor a statement showing the amount of the deposit, the period the deposit
was held, and the amount of interest refunded.
2.6
Payment Arrangements
2.6.1
Payment for Services
The Customer is responsible for the payment of all charges for facilities and
services furnished by the Company to the Customer.
The Customer is responsible for the payment of federal excise taxes, state and local
sales and use taxes and similar taxes imposed by governmental jurisdictions, all of
which shall be separately designated on the Company's invoices. Any taxes
imposed by a local jurisdiction (e.g., county and municipal) will only be recovered
from those Customers residing in the affected jurisdictions.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 32
SECTION 2.0 - RULES AND REGULATIONS (CONT'D.)
2.6.2
Billing and Collection of Charges
The Customer is responsible for payment of all charges incurred by the Customer
or other users for services and facilities furnished to the Customer by the
Company.
(A)
A Customer’s bill is past due if not paid within 30 days of the due date
which must be at least 15 days after the billing date.
(B)
The Company shall present invoices for recurring charges monthly to the
Customer, in advance of the month in which service is provided, and
recurring charges shall be due and payable within at least 15 days after the
date of the bill issuance.
(C)
When service does not begin on the first day of the billing period, or end of
the last day of the billing period, the charge for the fraction of the month in
which service was furnished will be calculated on a pro rata basis. For this
purpose, every month is considered to have thirty (30) days.
(D)
Billing of the Customer by the Company will begin on the Service
Commencement Date, which is the day on which the Company notifies the
Customer that the service or facility is available for use, except that the
Service Commencement Date may be postponed by mutual agreement of
the parties, or if the service or facility does not conform to standards set
forth in this tariff or the Service Order. Billing accrues through and
includes the day that the service, circuit, arrangement or component is
discontinued.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 33
SECTION 2.0 - RULES AND REGULATIONS (CONT'D.)
2.6
Payment Arrangements (Cont'd.)
2.6.2
Billing and Collection of Charges (Cont'd.)
(E)
If any portion of the payment is not received by the Company within 30
days of the due date, or if any portion of the payment is received by the
Company in funds which are not immediately available upon
presentment, then a late payment charge of 1.0% for residential accounts
and 1.5% for business accounts per month shall be due to the Company. A
late payment charge is not applicable to subsequent rebilling of any
amount to which a late payment charge has already been applied. Late
payment charges are to be applied without discrimination.
(F)
A LEC shall postpone discontinuance of basic local exchange service to a
residential customer for 60 days from the date of a certificate by a
Colorado-licensed physician or health care practitioner acting under a
physician’s authority which evidences that discontinuance of service will
aggravate an existing medical emergency or create a medical emergency
for the customer or other permanent resident of the customer’s
household. The customer may receive a single 30-day extension by
providing a second medical certification prior to the expiration of the
original 60-day period. A customer may invoke the Commission Rule 4
CCR 723-2-2303(c)(VII)(A) only once in any twelve consecutive months.
This notice or certificate of medical emergency must be in writing and
show clearly the name of the customer whose illness would be
exacerbated by discontinuance of service, and the name, title, and
signature of the person giving notice of or certifying the medical
emergency.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 34
SECTION 2.0 - RULES AND REGULATIONS (CONT'D.)
2.6
Payment Arrangements (Cont'd.)
2.6.2
Billing and Collection of Charges (Cont'd.)
(G)
The Customer should notify the Company of any disputed items on an
invoice within ninety (90) days of receipt of the invoice. If the Customer
and the Company are unable to resolve the dispute to their mutual
satisfaction, the Customer may file a complaint with the Commission in
accordance with the Commission's rules and procedure. The address and
phone number of the Commission and the Company is as follows:
Colorado Public Utilities Commission
1560 Broadway, Suite 250
Denver, CO 80202
303-894-2070 (Local only) or 800-456-0858 (within Colorado only)
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
(866) 621-6111
(H) If service is disconnected by the Company (in accordance with Section 2.6.3
following) and later re-installed, re-installation of service will be subject to all
applicable installation charges. If service is suspended by the Company (in
accordance with Section 2.6.3 following) and later restored, restoration of
service will be subject to the rates in Section 3.3.
(I) If a customer pays or is willing to pay all current charges and enters into a
payment arrangement, service cannot be disconnected.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 35
SECTION 2.0 - RULES AND REGULATIONS (CONT'D.)
2.6
Payment Arrangements (Cont'd.)
2.6.3
Discontinuance of Service for Cause
The Company may discontinue service for the following reasons provided in this
Section 2.6.3 in accordance with Commission Rule 4 CCR 723-2-2303. Customers
will be provided fifteen (15) days written notice prior to discontinuance unless
otherwise indicated. Notice will be provided via First Class U.S. Mail.
The Company may discontinue or suspend service without incurring any liability
for the following reasons:
(A)
Upon nonpayment of any jurisdictional amounts owing to the Company.
The company may be temporarily suspend for permanently discontinue
service and may sever the connection and remove any of its equipment
from the customer’s premises after at least 15 days written notification.
(B)
Violation or non-compliance with the Commission's Rules and Regulations
governing application for and supply of services by providers.
(C)
Obtaining service by subterfuge which includes, but is not restricted to, an
application for service at a location in the name of another party by a
customer whose account is delinquent and who continues to reside at the
premises.
(D)
Violation of any rule of the LEC or toll service provider on file with and
approved by the Commission which may adversely affect the safety of the
customer or other persons or the integrity of the provider's service.
(E)
Failure to comply with municipal ordinances or other laws pertaining to
telecommunications service which may adversely affect the safety of the
customer or other persons or the integrity of the provider's service.
(F)
Failure of the customer to permit the LEC or toll service provider
reasonable access to its facilities or equipment.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 36
SECTION 2.0 - RULES AND REGULATIONS (CONT'D.)
2.6
Payment Arrangements (Cont'd.)
2.6.3
Discontinuance of Service for Cause (Cont'd.)
The Company may discontinue service without notice:
(1) If a condition immediately dangerous or hazardous to life, physical safety, or
property exists; or
(2) Upon order by any court, the Commission, or any other duly authorized public
authority; or
(3) If service was obtained fraudulently or without the authorization of the provider
or is being used for, or suspected of being used for, fraudulent purposes.
2.6.4
Notice to Company for Cancellation of Service
Customers desiring to terminate service shall notify the Company of their desire to
terminate service. If special construction is involved, the required notice shall be
written.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 37
SECTION 2.0 - RULES AND REGULATIONS (CONT'D.)
2.6
Payment Arrangements (Cont'd.)
2.6.5
Cancellation of Application for Service
(A)
When the customer cancels an application for service prior to the start of
service or prior to any special construction, no charges will be imposed
except for those specified below.
(B)
Where, prior to cancellation by the Customer, the Company incurs any
expenses in installing the service or in preparing to install the service that it
otherwise would not have incurred, a charge equal to the costs the Company
incurred, less net salvage, shall apply, but in no case shall this charge exceed
the sum of the charge for the minimum period of services ordered, including
installation charges, and all charges others levy against the Company that
would have been chargeable to the Customer had service begun.
(C)
Where the Company incurs any expense in connection with special
construction, or where special arrangements of facilities or equipment have
begun, before the Company receives a cancellation notice, a charge equal to
the costs incurred, less net salvage, may apply. In such cases, the charge will
be based on such elements as the cost of the equipment, facilities, and
material, the cost of installation, engineering, labor, and supervision, general
and administrative expense, other disbursements, depreciation,
maintenance, taxes, provision for return on investment, and any other costs
associated with the special construction or arrangements.
(D)
The special charges described in 2.6.5(A) through 2.6.5(C) will be calculated
and applied on a case-by-case basis.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 38
SECTION 2.0 - RULES AND REGULATIONS (CONT'D.)
2.6
Payment Arrangements (Cont'd.)
2.6.6
Changes in Services Requested
If the Customer makes or requests material changes in circuit engineering,
equipment specifications, service parameters, premises locations, or otherwise
materially modifies any provision of the application for service, the Customer’s
installation fee shall be adjusted accordingly.
2.6.7
Return Check Charge
A service charge of $20.00 will be assessed for all checks returned by a bank or
other financial institution for: Insufficient or uncollected funds, closed account,
apparent tampering, missing signature or endorsement, or any other insufficiency
or discrepancy necessitating return of the instrument at the discretion of the
drawee bank or other financial institution.
2.7
Allowances for Interruptions in Service
2.7.1
General
(A)
A credit allowance will be given when service is interrupted, except as
specified in Section 2.7.2 following. A service is interrupted when it becomes
inoperative to the Customer, e.g., the Customer is unable to transmit or
receive, because of a failure of a component furnished by the Company
under this tariff.
(B)
An interruption period begins when the Customer reports a service, facility
or circuit to be inoperative or when discovered by the company, whichever
occurs first. An interruption period ends when the service, facility or circuit
is operative.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 39
SECTION 2.0 - RULES AND REGULATIONS (CONT'D.)
2.7
Allowances for Interruptions in Service (Cont'd.)
2.7.1
2.7.2
General (Cont'd.)
(C)
If the Customer reports a service, facility or circuit to be interrupted but
declines to release it for testing and repair, or refuses access to its premises
for test and repair by the Company, the service, facility or circuit is
considered to be impaired but not interrupted. No credit allowances will be
made for a service, facility or circuit considered by the Company to be
impaired.
(D)
The Customer shall be responsible for the payment of service charges as set
forth herein for visits by the Company’s agents or employees to the premises
of the Customer when the service difficulty or trouble report results from the
use of equipment or facilities provided by any party other than the
Company, including but not limited to the Customer.
Limitations of Allowances
No credit allowance will be made for any interruption in service:
(A)
Due to the negligence of or noncompliance with the provisions of this tariff
by any person or entity other than the Company, including but not limited to
the Customer;
(B)
Due to the failure of power, equipment, systems, connections or services not
provided by the Company;
(C)
Due to circumstances or causes beyond the reasonable control of the
Company;
(D)
During any period in which the Company is not given full and free access to
its facilities and equipment for the purposes of investigating and correcting
interruptions;
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 40
SECTION 2.0 - RULES AND REGULATIONS (CONT'D.)
2.7
Allowances for Interruptions in Service (Cont'd.)
2.7.2
2.7.3
Limitations of Allowances (Cont'd.)
(E)
A service will not be deemed to be interrupted if a Customer continues to
voluntarily make use of the service;
(F)
During any period when the Customer has released service to the Company
for maintenance purposes or for implementation of a Customer order for a
change in service arrangements;
(G)
That occurs or continues due to the Customer’s failure to authorize
replacement of any element of special construction; and
(H)
That was not reported to the Company within thirty (30) days of the date
that service was affected.
Use of Another Means of Communications
If the Customer elects to use another means of communications during the period
of interruption, the Customer is responsible for payment of the charges for the
alternative service used.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 41
SECTION 2.0 - RULES AND REGULATIONS (CONT'D.)
2.7
Allowances for Interruption in Service (Cont'd.)
2.7.4
Application of Credits for Interruptions in Service
(A)
Credits for interruptions in service that is provided and billed on a flat rate
basis for a minimum period of at least one month, beginning on the date that
billing becomes effective, shall in no event exceed an amount equivalent to
the proportionate charge to the Customer for the period of service during
which the event that gave rise to the claim for a credit occurred. A credit
allowance is applied on a pro rata basis against the rates specified hereunder
and is dependent upon the length of the interruption. Only those facilities
on the interrupted portion of the circuit will receive a credit.
(B)
For calculating credit allowances, every month is considered to have thirty
(30) days.
(C)
In the event the customer's jurisdictional service from a Company is
interrupted and remains out of order for 8 or more hours during a continuous
24 hour period after being reported by the customer, or found to be out of
order by the Company, (whichever occurs first) appropriate adjustments shall
be automatically made by the Company to the customer's bill.
The adjustment will be, at a minimum, a credit on the monthly bill for
jurisdictional Company services proportional to the duration of the service
interruption, with each occurrence of the loss of service for 8 hours during the
24 hours time period counting as one day. For the purpose of administering
this rule, every month is considered to have 30 days.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 42
SECTION 2.0 - RULES AND REGULATIONS (CONT'D.)
2.7
Allowances for Interruption in Service (Cont'd.)
2.7.4
Application of Credits for Interruptions in Service (Cont'd.)
(D)
Company will not be required to provide an adjustment for the loss of service
during time periods due to the following conditions:
(E)
(a)
the negligence or willful act of the customer; or
(b)
a malfunction of facilities other than those under the
control of the LEC; or
(c)
natural disasters or other events affecting large numbers of
customers such as described in Rule 16.1.4; or
(d)
the inability of the LEC to gain access to the customer's
premises when required.
In the event the Company misses a service call (i.e., an appointment for a
premise visit associated with installation of new service) by more than four
hours, the Company shall make a credit to the monthly bill of the customer
in the amount of one-third the tariffed rate that was to be charged. This
credit shall also apply when the Company misses scheduled installation
work to be done in the central office.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 43
SECTION 2.0 - RULES AND REGULATIONS (CONT'D.)
2.7
Allowances for Interruption in Service (Cont'd.)
2.7.5
Limitations on Allowances
No credit allowance will be made for:
(A)
interruptions due to the negligence of or noncompliance with the provisions
of this tariff by the Customer, authorized user or joint user;
(B)
interruptions due to the negligence of any person other than the Company,
including but not limited to the Customer;
(C)
interruptions of service during any period in which the Company is not
given full access to its facilities and equipment for the purpose of
investigating and correcting interruptions;
(D)
interruptions of service during a period in which the Customer continues to
use the service on an impaired basis;
(E)
interruptions of service during any period when the Customer has released
service to the Company for maintenance purposes or for implementation of a
Customer order for a change in service arrangements;
(F)
interruption of service due to circumstances or causes beyond the reasonable
control of Company; and
(G)
that occur or continue due to the Customer’s failure to authorize
replacement of any element of special construction.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 44
SECTION 2.0 - RULES AND REGULATIONS (CONT'D.)
2.8
Cancellation of Service/Termination Liability
If a Customer cancels a service order or terminates services before the completion of the
term for any reason other than a service interruption (as defined in Section 2.7.1) or where
the Company breaches the terms in the service contract, Customer may be requested by the
Company to pay to Company termination liability charges, which are defined below.
These charges shall become due and owing as of the effective date of the cancellation or
termination and be payable within the period set forth in Section 2.6.2.
2.8.1
Termination Liability
Customer's termination liability for cancellation of service shall be equal to:
2.9
(A)
all unpaid non-recurring charges reasonably expended by Company to
establish service to Customer, plus;
(B)
early cancellation or termination charges reasonably incurred and paid to
third parties by Company on behalf of Customer, plus;
(C)
all recurring charges specified in the applicable Service Order for the balance
of the then current term discounted at the prime rate announced in the Wall
Street Journal on the third business day following the date of cancellation;
(D)
minus a reasonable allowance for costs avoided by the Company as a direct
result of Customer's cancellation.
Transfers and Assignments
Neither the Company nor the Customer may assign or transfer its rights or duties in
connection with the services and facilities provided by the Company without the written
consent of the other party, except that the Company may assign its rights and duties to a)
any subsidiary, parent company or affiliate of the Company; b) pursuant to any sale or
transfer of substantially all the assets of the Company; or c) pursuant to any financing,
merger or reorganization of the Company.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 45
SECTION 2.0 - RULES AND REGULATIONS (CONT'D.)
2.10
Notices and Communications
2.10.2
The Customer shall designate on the service order an address to which the
Company shall mail or deliver all notices and other communications, except that
Customer may also designate a separate address to which the Company’s bills for
service shall be mailed.
2.10.3
The Company shall designate on the service order an address to which the
Customer shall mail or deliver all notices and other communications, except that
Company may designate a separate address on each bill for service to which the
Customer shall mail payment on that bill.
2.10.4
Except as otherwise stated in this tariff, all notices or other communications
required to be given pursuant to this tariff will be in writing. Notices and other
communications of either party, and all bills mailed by the Company, shall be
presumed to have been delivered to the other party on the third business day
following placement of the notice, communication or bill with the U.S. Mail or a
private delivery service, prepaid and properly addressed, or when actually
received or refused by the addressee, whichever occurs first.
2.10.5
The Company or the Customer shall advise the other party of any changes to the
addresses designated for notices, other communications or billing, by following
the procedures for giving notice set forth herein.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 46
SECTION 3.0 – SERVICE CHARGES AND SURCHARGES
3.1
Service Order and Record Order Charges
Non-recurring charges apply to processing Service Orders for new service, for changes in
service. Move or change existing service and equipment or add new or additional service
and equipment other than access lines. This includes adding/changing/deleting features,
custom calling features, ancillary features, Toll-Call Restriction, 900/700 blocking and
telephone number change per order.
Line Connection Charge
Each Line
Feature Change Charge
Each Line
Residence
Business
$35.00
$54.00
$8.50
$10.00
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 47
SECTION 3.0 – SERVICE CHARGES AND SURCHARGES (CONT'D.)
3.2
Network Premises Work Charge
Network Premises Work Charge apply when the Company dispatches personnel to a
Customer’s premises to perform work necessary for installing new service, effecting
changes in service or resolving troubles reported by the Customer when the trouble is
found to be caused by the Customer’s facilities.
Network Premises Work Charge will be credited to the Customer’s account in the event
trouble is not found in the Company facilities, but the trouble is later determined to be in
those facilities.
The time period for which the Network Premises Work Charge is applied will commence
when Company personnel are dispatched at the Customer premises and end when work is
completed. The rates for Network Premises Work vary by time per Customer request.
Duration of time, per technician
Initial 15 minute increment
Each Additional 15 minute increment
3.3
Residential
$41.00
$8.50
Business
$41.00
$8.50
Restoration of Service
A restoration charge applies to the restoration of suspended service and facilities because of
nonpayment of bills and is payable at the time that the restoration of the suspended service
and facilities is arranged. The restoration charge does not apply when, after disconnection
of service, service is later re-installed.
Residence
Business
Per occasion
$25.00
$54.00
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 48
SECTION 4.0 – NETWORK SERVICES DESCRIPTIONS
4.1
General
4.1.1
Services Offered
The following Services are available to residence/business Customers:
Standard Residence Line Service
Standard Business Line Service
PBX Trunk Service
Direct Inward Dial (DID) Service
Optional Calling Features
Listing Services (including Non Published and Non Listed Services)
Miscellaneous Services
4.1.2
Application of Rates and Charges
All services offered in this tariff are subject to service order and change charges
where the Customer requests new services or changes in existing services, as well
as indicated Non-Recurring and Monthly Recurring Charges. Charges for local
calling services may be assessed on a measured rate or per call basis and are
additional to monthly recurring charges shown for Business or Residence lines,
PBX Trunks, DID Trunks and Digital/DS1 service.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 49
SECTION 4.0 – NETWORK SERVICES DESCRIPTIONS (CONT’D)
4.1
General (Continued)
4.1.3
Emergency Services Calling Plan
Access (at no additional charge) to the local operator or emergency services bureau
by dialing 0- or 9-1-1 is offered at no charge to the Customer.
Message toll telephone calls, to governmental emergency service agencies as set
forth in (A) following, having primary or principal responsibility with respect to
the provision of emergency services to persons and property in the area from
which the call is made, meeting the definition and criteria of an emergency call as
set forth in (B) following are offered at no charge to Customers:
Governmental fire fighting, Colorado State Highway Patrol, police, and emergency
squad service (as designated by the appropriate governmental agency) qualify as
governmental emergency service agencies provided they answer emergency
service calls on a personally attended (live) twenty-four (24) hour basis, three
hundred sixty-five (365) days a year, including holidays.
An emergency is an occurrence or set of circumstances in which conditions pose
immediate threat to human life, property, or both and necessitate that prompt
action be taken. An emergency call is an originated call of short duration to a
governmental emergency services agency in order to seek assistance for such an
emergency.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 50
SECTION 4.0 – NETWORK SERVICES DESCRIPTIONS (CONT’D)
4.2
Standard Residence Line
A Standard Residence Line provides the Customer with unlimited local calling, which can
be used to place or receive one call at a time. Standard Residence Lines are provided for
the connection of Customer-provided wiring.
4.3
Standard Business Line
The Standard Business Line provides a Customer with unlimited local calling, which can be
used to place or receive one call at a time. Standard Business Lines are provided for the
connection of Customer-provided wiring. An optional per line Hunting feature is available
for multi-line Customers which routes a call to an idle station line in a prearranged group
when the called station line is busy (see Section 9.2 for rates).
4.4
PBX Trunk Service
Basic PBX Trunk Service provides a Customer which can be used to place or receive one
call at a time. Basic Trunks are provided for connection of Customer-provided private
branch exchanges (PBX) to the public switched telecommunications network. Each Basic
PBX Trunk is provided with touch-tone signaling and may be configured into a hunt group
at no additional charge with other Company-provided Basic PBX Trunks. The signal is an
analog signal at the DS0 level.
4.5
Direct Inward Dialing (DID) Service
Direct Inward Dialing (“DID”) permits calls incoming to a PBX system or other Customer
Premises Equipment to be routed to a specific station without the assistance of an attendant.
DID calls are routed directly to the station associated with the called number. DID service as
offered by the Company provides the necessary trunks, telephone numbers, and out-pulsing
of digits to enables DID service at a Customer’s location. DID service requires special PBX
software and hardware not provided by the Company. Such hardware and software is the
responsibility of the Customer.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 51
SECTION 4.0 – NETWORK SERVICES DESCRIPTIONS (CONT’D)
4.6
Optional Calling Features
The features listed in Section 5.11.1 are offered by the Company to Residential and Business
Customers. Refer to Rates in Section 5 of this tariff for specific features offered with each
type of local exchange service.
4.6.1
Features Descriptions
(A) Abbreviated Access - One Digit & Two Digits (Shared List): Allows a
customer to place a call to a predetermined telephone number by dialing an
abbreviated code. Two arrangements are available, namely, Abbreviated
Access, one-digit or Abbreviated Access, two-digit. The customer shares a
speed call list with their Abbreviated Access provider and the provider
controls the speed call list and informs clients of the digit(s) to dial to reach the
predetermined telephone number.
(B) Call Forwarding - Busy Line (Expanded): Allows a customer to have
incoming calls forwarded to another predetermined number in a different
central office switch if the called number is busy.
(C) Call Forwarding - Busy Line (Overflow): Allows a customer to have incoming
calls forwarded to another predetermined number within the same central
office switch if the called number is busy.
(D) Call Forwarding - Busy Line (Programmable): Allows a customer to have
incoming calls forwarded to another number when the called number is busy.
The customer can activate and deactivate the forwarding feature by dialing a
code as well as establish or change the number to which calls will be
forwarded.
(E) Call Forwarding - Busy Line/Don't Answer (Expanded): Allows a customer
to have incoming calls forwarded to another predetermined number in a
different central office switch if the called number is busy or if the customer
does not answer after a preset number of ringing cycles.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 52
SECTION 4.0 – NETWORK SERVICES DESCRIPTIONS (CONT’D)
4.6
Optional Calling Features (Cont'd.)
4.6.1
Features Descriptions (Cont'd.)
(F) Call Forwarding - Busy Line/Don't Answer (External): Allows a customer to
have incoming calls forwarded to another predetermined number outside the
customer's system but within the same central office switch if the called
number is busy or to any number within the same central office switch if the
called number does not answer (where available).
(G) Call Forwarding Don’t Answer (Basic): Permits the forwarding of incoming
calls when the end-user’s line remains unanswered after a pre-designated
ringing interval. The ringing interval before forwarding and the forward-to
number are fixed by the service order.
(H) Call Forwarding Don’t Answer (Expanded): Allows a customer to have
incoming calls forwarded to another predetermined number in a different
central office switch if the customer does not answer after a preset number of
ringing cycles.
(I) Call Forwarding Don’t Answer (Programmable): Allows a customer to have
incoming calls forwarded to another number if the customer does not answer
after a preset number of ringing cycles. The customer can activate and
deactivate the forwarding feature by dialing a code as well as establish or
change the number to which calls will be forwarded.
(J) Call Forwarding Variable: Permits the end-user to automatically forward
(transfer) all incoming calls to another telephone number, and to restore it to
normal operation at their discretion. The end-user must dial an activation code
from his/her exchange line along with the forward-to number in order to turn
the feature on. A separate code is dialed by the end-user to deactivate the
feature.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 53
SECTION 4.0 – NETWORK SERVICES DESCRIPTIONS (CONT’D)
4.6
Optional Calling Features (Cont'd.)
4.6.1
Features Descriptions (Cont'd.)
(K) Call Rejection: Enables a customer to reject call attempts from up to 15
numbers of calling parties by dialing a code and the telephone numbers of calls
to be rejected. Any call attempts to the customer from these numbers will be
prevented from terminating to the customer and will instead be connected to
an announcement informing the caller that the call is not presently being
accepted by the called party. A customer may also reject future calls from the
most recent call received by dialing a code after completing the call.
(L) Call Trace: Allows a called party to initiate an automatic trace of the last call
received. Call Trace is available on a usage basis only. After receiving the call
which is to be traced, the customer dials a code and the traced telephone
number is automatically sent to the Company for further action. The customer
originating the trace will not receive the traced telephone number. The results
of a trace will be furnished only to legally constituted law enforcement
agencies or authorities upon proper request by them. The Company is not
liable for damages if, for any reason, the Call Trace attempt is not successful.
After three successful traces to the same number, the customer may request the
Company take deterrent action. In extenuating circumstances, such as life and
death threats, obscene or harassing calls, the Company will take appropriate
deterrent action after one activation of Call Trace.
(M) Call Transfer: Enables a customer to transfer an incoming call to a third party
or add a third party to an existing call, forming a three-party connection, and
then to leave the connection without disconnecting the call.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 54
SECTION 4.0 – NETWORK SERVICES DESCRIPTIONS (CONT’D)
4.6
Optional Calling Features (Cont'd.)
4.6.1
Features Descriptions (Cont'd.)
(N) Call Waiting – Basic: Call Waiting provides a tone signal to indicate to a
Customer already engaged in a telephone call that a second caller is attempting
to dial in. It permits the Customer to place the first call on hold, answer the
second call and then alternate between both callers. Cancel Call Waiting is
provided with the feature and allows a Call Waiting end-user to disable the
Call Waiting feature for the duration of a single outgoing telephone call.
Cancel Call Waiting is activated by dialing a special code prior to placing a
call, and is automatically deactivated when the Customer disconnects from the
call.
(O) Caller ID – Number: Permits the end-user to view a Directory Number of the
calling party on incoming telephone calls. Information is displayed on a
specialized CPE not provided by the Company. The feature also provides the
date and time of each incoming call. It is the responsibility of the Customer to
provide the necessary CPE.
(P) Caller ID – Name & Number: Allows for the automatic delivery of a calling
party's name and telephone number (including nonpublished and nonlisted
telephone numbers) to the called customer, which gives the called customer an
opportunity to decide whether to answer the call immediately or not. The
name and number are displayed on customer provided equipment.
(Q) Caller ID - With Privacy+: Includes the Caller Identification - Name and
Number functionality and, in addition, provides the customer with the ability
to screen private and unidentified calls that are placed to their number.
(R) Continuous Redial: Allows a customer to dial a code that will cause the
feature to automatically redial the last number the customer dialed. If the
called number is busy, the feature will redial the called number for a limited
period of time. A tone alerts the customer when the called number becomes
available. This service is available on a usage or subscription basis.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 55
SECTION 4.0 – NETWORK SERVICES DESCRIPTIONS (CONT’D)
4.6
Optional Calling Features (Cont'd.)
4.6.1
Features Descriptions (Cont'd.)
(S) Dial Call Waiting: Allows a customer with a line equipped with the feature to
direct a Call Waiting tone or a Distinctive Alert signal to a line equipped with
Distinctive Alert. The feature is activated by dialing a preset access code and
the telephone number of the line to which the signal is directed.
(T) Directed Call Pickup: Allows a customer to answer a call, during the ringing
cycle, that is directed to another line by dialing a preset access code and the
telephone number of the line to be answered. Both the originating line and the
line to be answered must be equipped with the feature.
(U) Distinctive Alert: Allows a customer to receive an audible Call Waiting tone
or Distinctive Ringing signal from a line equipped with Dial Call Waiting. If
the called line is idle, a Distinctive Ringing signal will be heard. If the called
line is busy, the called line receives a Call Waiting tone.
(V) Hot Line: Hot Line service allows a customer to establish a switched
connection to a predetermined number when the customer's telephone goes
off-hook. No dialing is required and the call is processed automatically to the
predetermined telephone number.
(W) Warm Line: Warm Line Service allows a customer to establish a switched
connection to a predetermined number if the customer does not dial a number
within a specified length of time after going off-hook. When the customer's
telephone goes off-hook and dialing begins within a specified time delay
period, the call will proceed normally as dialed. If dialing has not started
before the end of the predefined time delay period, a predetermined stored
number is automatically dialed by the central office switching equipment.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 56
SECTION 4.0 – NETWORK SERVICES DESCRIPTIONS (CONT’D)
4.6
Optional Calling Features (Cont'd.)
4.6.1
Features Descriptions (Cont'd.)
(X) Last Call Return: Allows a customer to dial a code that will cause the feature
to automatically redial the number of the last incoming call to that line,
whether the call was answered or not. The customer does not have to know the
number of the calling party. If the calling party's number is blocked, by the
calling party, the service will not return the call. If the called number is busy,
the feature will redial the called number for a limited period of time. A tone
alerts the customer when the called line is available. This service is available on
a usage or subscription basis.
(Y) Priority Call: Allows a customer to assign a maximum of 15 callers' telephone
numbers to a special list. The customer will hear a distinctive ring at his/her
location when calls are received from callers' telephone numbers on that list.
(Z) Receptionist - Name & Number: Allows a Customer to assign a maximum of
15 telephone numbers to a special list. The Customer will hear a distinctive
ring when calls are received from telephone numbers on that list.
(AA)Reserved for future use
(BB)Three Way Calling: Permits the end-user to add a third party to an
established connection.
When the third party answers, a two-way
conversation can be held before adding the original party for a three-way
conference. The end-user initiating the conference controls the call and may
disconnect the third party to reestablish the original connection or establish a
connection to a different third party. The feature may be used on both
outgoing and incoming calls.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 57
SECTION 4.0 – NETWORK SERVICES DESCRIPTIONS (CONT’D)
4.7
Listing Services
For each Customer of Company-provided Exchange Service(s), the Company shall arrange
for the listing of the Customer’s main billing telephone number in the directory(ies)
published by the dominant Local Exchange Carrier in the area at no additional charge. At a
Customer’s option, the Company will arrange for additional listings for an additional
charge.
4.7.1
Non-Published Service
This optional service provides for suppression of printed and recorded directory
listings. A Customer’s name and number do not appear in printed directories or
Directory Assistance Bureau records.
4.7.2
Non-Listed Service
This optional service provides for suppression of printed directory listings only.
Parties may still obtain the Customer’s number by calling the Directory Assistance
Bureau.
4.8
Miscellaneous Services
4.8.1
Presubscription Services
This service provides for the Presubscription of local exchange lines provided by
the Company to the intraLATA and interLATA long distance carrier(s) selected by
the Customer.
4.8.2
Hunting Service
Hunting Service is an optional arrangement available to customers with two or
more individual line or trunk services. For more specifics, please refer to Section
9.2.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 58
SECTION 5.0 – LOCAL EXCHANGE SERVICES RATES
5.1
General
Local Exchange Services are provided through the use of resold facilities obtained from
Other Telephone Companies and the Company’s facilities.
The rates, terms and conditions set forth in the section are applicable where the Company
provides specified local exchange services to Customers.
All rates set forth in this Section are subject to change and may be changed by the Company
pursuant to notice requirements established by the Colorado Commission.
5.2
Standard Residence Local Exchange Service
Local exchange service lines and trunks are provided on a single party (individual) basis
only. No multi-party lines are provided. Service is available on a flat rate (unlimited local
calling), measured rate or message rate basis depending on the service plan selected by the
Customer.
Recurring charges for Standard Residence Local Exchange Service are billed monthly in
advance. Usage charges if applicable are billed in arrears. Usage charges may apply for
calls placed from the Customer’s line. Non-recurring charges for installation or
rearrangement of service are billed on the next month’s bill immediately following work
performed by the Company.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 59
SECTION 5.0 – LOCAL EXCHANGE SERVICES RATES (CONT'D.)
5.2
Standard Residence Local Exchange Service (Cont'd.)
5.2.1
Monthly Recurring Charges
The following charges apply to Standard Residence Local Exchange Service lines
per month. Rates and charges include Touch-tone Service for each line. The rates
and charges below apply to service provided on a month-to-month basis.
Flat
Rate
$14.74
5.2.2
SERVICE
TYPE
Measured/
Message Rate
$9.48
Usage Sensitive Charges and Allowances
(A)
Message Service
Customers subscribing to Message Rate Service will receive a monthly
usage allowance of fifty (50) outgoing calls and will pay a monthly
recurring service charge. This allowance is applied to local calls placed
from the Customer’s line. Local usage in excess of the allowance will be
billed in arrears. Local usage is billed on a per call basis.
Per Local Call over 50 allowed calls
$0.11
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 60
SECTION 5.0 – LOCAL EXCHANGE SERVICES RATES (CONT'D.)
5.2
Standard Residence Local Exchange Service (Cont'd.)
5.2.2
Usage Sensitive Charges and Allowances (Cont'd.)
(B)
Measured Rate Service
Customers subscribing to Measured Rate Service will pay a recurring
service charge and a local usage per minute charge. The Measured Rate
Service per minute rate will be applied to local calls placed from the
Customer’s line.
Time Period
Daytime
Evening
Night
First Minute
$0.05
$0.0375
$0.025
Additional Minute
$0.02
$0.015
$0.01
Time Applicable
Rates
Daytime
Evening
Night
From
7:00 a.m.
7:00 p.m.
12:00 a.m.
Including
7:00 p.m.
12:00 a.m.
7:00 a.m.
Days Applicable
Monday through Sunday
Monday through Sunday
Monday through Sunday
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 61
SECTION 5.0 – LOCAL EXCHANGE SERVICES RATES (CONT'D.)
5.2
Standard Residence Local Exchange Service (Cont'd.)
5.2.3
Residential Local Calling Packages
A.
Feature Package
1.
Description
Feature Package is a package of features available to residential
customers in conjunction with an individual flat rate or
additional flat rate access line. Residence customers are entitled
to choose three services/features from the list specified in
Section 5.6.2 for their package. Directory Assistance* can be
selected as an additional service or feature.
2.
Terms and Conditions
a.
All terms and conditions specified elsewhere for the
respective services/features requested as part of this
package shall apply.
b.
A customer may choose one or more of the features in
the Caller ID Family, as one of their selections.
c.
A customer may choose Call Waiting or Call Waiting ID
from the Call Waiting Family as one of their selections.
d.
A customer choosing Caller ID - Name and Number will
automatically be provided with Anonymous Call
Rejection.
* This service is not regulated by the Colorado PUC
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 62
SECTION 5.0 – LOCAL EXCHANGE SERVICES RATES (CONT'D.)
5.2
Standard Residence Local Exchange Service (Cont'd.)
5.2.3
Residential Local Calling Packages (Cont'd.)
3.
e.
A customer who chooses the Company’s Voice
Messaging Service* will also be provided with Call
Forwarding Busy Line/Don’t Answer, Easy Access* and
Message Waiting Indication as part of their Voice
Messaging Service* selection. A customer who wishes to
use another provider’s Voice Messaging Service* will be
provided with Call Forwarding Busy/Don’t Answer, at
no charge, and it will not be counted as one of their
three selections of features/services.
f.
All services or features selected in the package can only
be provided where technically available and compatible
with other features the customer may choose to order.
Rates and Charges
a.
The monthly rates following must be and may only be
applied in addition to the rates specified in 5.2,
preceding, for residence individual flat rate or
additional flat rate line service. Where applicable,
incremental charges specified in 5.2, preceding, apply.
b.
Existing Feature Package customers cannot take
advantage of promotions for Feature Package or any of
the service/feature specified in 5.6.2, preceding, unless
specifically allowed by the terms and conditions of the
promotion.
* This service is not regulated by the Colorado Public Utilities Commission.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 63
SECTION 5.0 – LOCAL EXCHANGE SERVICES RATES (CONT'D.)
5.2
Standard Residence Local Exchange Service (Cont'd.)
5.2.3
Residential Local Calling Packages (Cont'd.)
c.
Normal nonrecurring charges associated with the line
apply where Feature Package is provided in association
with the installation of a new residence individual or
additional flat rate line or the move of a residence
individual or additional flat rate line.
d.
Services or features specified in 5.6.2 may be added or
changed without a nonrecurring charge.
e.
Recurring rates and nonrecurring charges specified
elsewhere apply to add or change any feature or service
not specified 5.6.2. Feature Change Charges are specified
in section 3.1.
f.
Feature Package will be provided at the following rates:
Per individual or additional
flat rate residence line
B.
MONTHLY RATE
$16.00
Feature Plus Package
Feature Plus Package is a package of features available to residential
customers in conjunction with an individual flat rate or additional flat
rate access line. Residence customers subscribing to the package are
entitled to unlimited use of the features from the list specified in Section
5.6.2 for their package. Directory Assistance* can be selected as an
additional service or feature.:
* This service is not regulated by the Colorado Public Utilities Commission.
1st Amended Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
5.2
Colorado PUC Tariff Number 1
Original Page 64
SECTION 5.0 – LOCAL EXCHANGE SERVICES RATES (CONT'D.)
Standard Residence Local Exchange Service (Cont'd.)
5.2.3
Residential Local Calling Packages (Cont'd.)
2.
Terms and Conditions
a.
All terms and conditions specified elsewhere for the
respective services/features requested as part of this
package shall apply.
b.
A customer may choose one or more of the features in
the Caller ID Family, referenced in Section 4.6, as one of
their selections.
c.
A customer may choose Call Waiting, Call Waiting ID or
Selective Call Waiting* from the Call Waiting Family as
one of their selections.
d.
A customer choosing Caller ID - Name and Number will
automatically be provided with Anonymous Call
Rejection.
e.
A customer who chooses the Company’s Voice
Messaging Service* will also be provided with Call
Forwarding Busy Line/Don’t Answer, Easy Access and
Message Waiting Indication as part of their Voice
Messaging Service* selection. A customer who wishes to
use another provider’s Voice Messaging Service* will be
provided with Call Forwarding Busy/Don’t Answer,
Easy Access and Message Waiting Indication and it will
not be counted as one of their three selections of
features/services.
f.
All services or features selected in the package can only
be provided where technically available and compatible
with other features the customer may choose to order.
* This service is not regulated by the Colorado Public Utilities Commission.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 65
SECTION 5.0 – LOCAL EXCHANGE SERVICES RATES (CONT'D.)
5.2
Standard Residence Local Exchange Service (Cont'd.)
5.2.3
Residential Local Calling Packages (Cont'd.)
3.
Rates and Charges
a.
The monthly rates following must be and may only be
applied in addition to the rates specified in 5.2,
preceding, for residence individual flat rate or
additional flat rate line service. Where applicable,
incremental charges specified in 5.2, preceding, apply.
b.
Existing Feature Plus Package customers cannot take
advantage of promotions for Feature Plus Package or
any of the service/feature specified in 5.6.2, preceding,
unless specifically allowed by the terms and conditions
of the promotion.
c.
Normal nonrecurring charges associated with the line
apply where Feature Plus Package is provided in
association with the installation of a new residence
individual or additional flat rate line or the move of a
residence individual or additional flat rate line.
d.
Services or features specified in 5.6.2 may be added or
changed without a nonrecurring charge.
e.
Recurring rates and nonrecurring charges specified
elsewhere apply to add or change any feature or service
not specified 5.6.2. Feature Change Charges are specified
in section 3.1.
1st Amended Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 66
SECTION 5.0 – LOCAL EXCHANGE SERVICES RATES (CONT'D.)
5.2
Standard Residence Local Exchange Service (Cont'd.)
5.2.3
Residential Local Calling Packages (Cont'd.)
f.
Feature Plus Package will be provided at the following
rates:
Per individual or additional
flat rate residence line
MONTHLY RATE
$25.00
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 67
SECTION 5.0 – LOCAL EXCHANGE SERVICES RATES (CONT'D.)
5.3
Standard Business Local Exchange Service
Local exchange service lines and trunks are provided on a single party (individual) basis
only. No multi-party lines are provided. Service is available on a flat rate (unlimited local
calling), measured rate or message rate basis depending on the service plan selected by the
Customer. Not all service plans will be available in all areas.
Recurring charges for Standard Business Local Exchange Service are billed monthly in
advance. Usage charges, if applicable are billed in arrears. Usage charges may apply for
calls placed from the Customer’s line. No usage charges will apply to calls received by the
Customer. Non-recurring charges for installation or rearrangement of service are billed on
the next month’s bill immediately following work performed by the Company.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 68
SECTION 5.0 – LOCAL EXCHANGE SERVICES RATES (CONT'D.)
5.3
Standard Business Local Exchange Service (Cont'd.)
5.3.1
Monthly Recurring Charges
The following charges apply to Standard Business Local Exchange Service lines per
month. The rates and charges below apply to service provided on a month-tomonth basis.
Flat
Rate
$44.16
SERVICE TYPE
Measured/ Message Rate
$18.05
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 69
SECTION 5.0 – LOCAL EXCHANGE SERVICES RATES (CONT'D.)
5.3
Standard Business Local Exchange Service (Cont'd.)
5.3.2
Usage Sensitive Charges and Allowances
(A)
Message Service
Customers subscribing to Message Service will receive a monthly usage
allowance of fifty (50) outgoing calls and will pay a monthly recurring
service charge. This allowance is applied to local calls placed from the
Customer’s line. Local usage in excess of the allowance will be billed in
arrears. Local usage is billed on a per call basis.
Per Local Call over the allowed 50 calls
(B)
$0.11
Measured Rate Service
Customers subscribing to Measured Rate Service will pay a recurring
service charge and a local usage per minute charge. The Measured Rate
Service per minute rate will be applied to local calls placed from the
Customer’s line.
Time Period
Daytime
Evening
Night
First Minute
$0.05
$0.0.375
$0.025
Additional Minute
$0.02
$0.015
$0.01
Time Applicable
Rates
Daytime
Evening
Night
From
7:00 a.m.
7:00 p.m.
12:00 a.m.
Including
7:00 p.m.
12:00 a.m.
7:00 a.m.
Days Applicable
Monday through Sunday
Monday through Sunday
Monday through Sunday
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 70
SECTION 5.0 – LOCAL EXCHANGE SERVICES RATES (CONT'D.)
5.3
Standard Business Local Exchange Service (Cont'd.)
5.3.3
Business Local Calling Packages
Business Feature Package
1.
Description
Business Feature Package is a package of features available to business
customers in conjunction with an individual flat rate or additional flat
rate access line. Business customers subscribing to the package are
entitled to choose five services/features from the features specified in
Section 5.6.2 for their package. Directory Assistance and Voice
Messaging* can be selected as additional services or features.
2.
Terms and Conditions
a.
All terms and conditions specified elsewhere for the respective
services/features requested as part of this package shall apply.
b.
A customer choosing Caller ID - Name and Number will
automatically be provided with Anonymous Call Rejection.
c.
A customer may choose one or more compatible features in the
Call Forwarding Family as one of their selections.
d.
A customer may choose Call Waiting or Call Waiting ID from
the Call Waiting Family as one of their selections. They may add
Long Distance Alert as part of that selection.
* This service is not regulated by the Colorado Public Utilities Commission.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 71
SECTION 5.0 – LOCAL EXCHANGE SERVICES RATES (CONT'D.)
5.3
Standard Business Local Exchange Service (Cont'd.)
5.3.3
Business Local Calling Packages (Cont'd.)
3.
e.
A customer who chooses the Company’s Voice Messaging
Service* will also be provided with Call Forwarding Busy
Line/Don’t Answer, Easy Access and Message Waiting
Indication as part of their Voice Messaging Service selection. A
customer who wishes to use another provider’s Voice Messaging
Service will be provided with Call Forwarding Busy Line/Don’t
Answer, Easy Access and Message Waiting Indication and it will
not be counted as one of their five selections of
features/services.
f.
All services or features selected in the package can only be
provided where technically available and compatible with other
features the customer may choose to order.
Rates and Charges
a.
The monthly rate that follows includes a business individual flat
rate or additional flat rate line as specified in 5.3, preceding.
Where applicable, incremental charges specified in 5.3,
preceding, apply.
b.
Normal nonrecurring charges associated with the line as
specified in 5.3, preceding, apply where Business Feature
Package is provided in association with the installation of a new
business individual or additional flat rate line or the move of a
business individual or additional flat rate line from one location
to another.
c.
Services or features specified in 5.6.2 may be added or changed
without a nonrecurring charge.
* This service is not regulated by the Colorado PUC
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 72
SECTION 5.0 – LOCAL EXCHANGE SERVICES RATES (CONT'D.)
5.3
Standard Business Local Exchange Service (Cont'd.)
5.3.3
Business Local Calling Packages (Cont'd.)
d.
Recurring rates and nonrecurring charges specified elsewhere
apply to add or change any feature or service not specified 5.6.2.
Feature Change Charges are specified in section 3.1.
e.
Business Feature Package will be provided at the following rate:
Per individual or additional
flat rate business line
MAXIMUM
MONTHLY
RATE
$59.99
1st Amended Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 73
SECTION 5.0 – LOCAL EXCHANGE SERVICES RATES (CONT'D.)
5.4
Business PBX Trunk Service
PBX Trunk service provides a Customer with a single, voice-grade telephonic
communications channel which can be used to place one call at a time. Trunks are
provided for connection of Customer-provided private branch exchanges (PBX) or other
station equipment to the public switched telecommunications network.
PBX Trunks are available to Business Customers as Inward, Outward or Two-Way
combination trunks where services and facilities permit.
Each PBX Trunk is provided with Touchtone signaling at no additional charge. An
optional per trunk Hunting feature is available for Customers which routes a call to the
next idle trunk in a prearranged group (see Sections 5.2, 5.3 and 9.2).
PBX Trunks may also be equipped with Direct Inward Dialing (DID) capability and DID
number blocks for additional charges (see Section 5.5).
5.4.1
Flat Rate Service
$44.16 per month, per trunk
5.4.2
Measured Rate Service
$18.05 per month, per trunk
Plus Usage Charges:
First Minute
Additional Minute
Rates
Daytime
Evening
Night
Day
$0.05
$0.02
From
7:00 a.m.
7:00 p.m.
12:00 a.m.
Evening
$0.0375
$0.015
Including
7:00 p.m.
12:00 a.m.
7:00 a.m.
Night
$0.025
$0.01
Days Applicable
Monday through Sunday
Monday through Sunday
Monday through Sunday
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 74
SECTION 5.0 – LOCAL EXCHANGE SERVICES RATES (CONT'D.)
5.5
Direct Inward Dialing (DID) Service
Direct Inward Dialing (“DID”) permits calls incoming to a PBX system or other Customer
Premises Equipment to be routed to a specific station without the assistance of an
attendant. DID calls are routed directly to the station associated with the called number.
DID service as offered by the Company provides the necessary trunks, telephone numbers,
and out-pulsing of digits to enable DID service at a Customer’s location. DID service
requires special PBX software and hardware not provided by the Company. Such
hardware and software is the responsibility of the Customer.
The following charges apply to Customers subscribing to DID service provided by the
Company. These charges are in addition to recurring and non-recurring charges for PBX
Trunks as shown in Section 5.5 of this tariff. The Customer will be charged for the number
of DID numbers utilized out of the available 20 numbers.
Installation
Charge
Monthly
Recurring
$20.00
$3.20
Each Additional DID Number
$1.00
$0.16
DID Trunk Termination:
Per Trunk
$35.00
$42.00
Automatic Intercept Service, Per Number Referred
$25.00
N/A
Establish Trunk Group and Provide
20 DID Numbers
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 75
SECTION 5.0 – LOCAL EXCHANGE SERVICES RATES (CONT'D.)
5.6
Optional Calling Features
The features in this section are made available on an individual basis or as part of multiple
feature packages. All features are provided subject to availability. Certain features may
not be available with all classes of service. Transmission levels for calls forwarded or calls
placed or received using optional calling features may not be acceptable for all some uses in
some cases.
5.6.1
Features Offered on a Usage Sensitive Basis
The following features are available to all local exchange Business and Residence
line Customers where facilities and services permit. Customers may utilize each
feature by dialing the appropriate access code. The Customer will be billed the Per
Feature Activation Charge shown in the following table each time a feature is used
by the Customer. Customers may subscribe to these features on a monthly basis at
their option to obtain unlimited use of these features for a fixed monthly charge.
Optional Calling Features
Three-Way Calling, Per Activation
Call Return, Per Activation
Repeat Dialing, Per Activation
Call Trace, Per Activation *
Residence
$0.95
$0.95
$0.95
$1.00
Business
$0.95
$0.95
$0.95
$1.00
Denial of per call activation for Three-Way Calling, Call Return and Repeat Dialing
from any line or trunk is available to Customers upon request at no additional
charge.
The maximum per use charge per billing period
$7.60
* There is no maximum per activation charge
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 76
SECTION 5.0 – LOCAL EXCHANGE SERVICES RATES (CONT'D.)
5.6
Optional Calling Features (Cont'd.)
5.6.2
Features Offered on a Monthly Basis
The following optional calling features are offered to Customers on a monthly
basis. Customers are allowed unlimited use of each feature. No usage sensitive
charges apply. Multiline Customers must order the appropriate number of
features based on the number of lines which will have access to the feature.
Optional Calling Feature
Call Forwarding Variable
Call Forwarding – Busy Line (Expanded)
Call Forwarding – Busy Line (Overflow)
Call Forwarding – Busy Line (Programmable)
Call Forwarding – Don’t Answer
Call Forwarding – Don’t Answer (Expanded)
Call Forwarding – Don’t Answer (Programmable)
Call Forwarding – Busy Line/Don’t Answer (Expanded)
Call Forwarding – Busy Line (External) / Don’t Answer
Call Forwarding – Busy Line (Overflow) / Don’t Answer
Call Waiting
Three Way Calling
Call Rejection
Residence
$3.00
$1.25
$0.30
$1.85
$0.80
$2.00
$2.60
$2.60
$1.00
n/a
$4.50
$3.50
$4.50
Business
$5.00
$5.00
$8.35
$6.00
$4.00
$4.00
$4.50
$7.00
$5.45
$9.85
$7.50
$4.85
$4.50
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 77
SECTION 5.0 – LOCAL EXCHANGE SERVICES RATES (CONT'D.)
5.6
Optional Calling Features (Cont'd.)
5.6.2
Features Offered on a Monthly Basis (Cont'd.)
Optional Calling Feature
Abbreviated Access – One Digit (Shared List)
Each line arranged
Abbreviated Access – Two Digits (Shared List)
Each line arranged
Caller ID – Number
Caller ID – Name & Number
Caller ID – With Privacy +
Call Transfer
Continuous Redial
Dial Call Waiting
Directed Call Pickup
Distinctive Alert
Hot Line
Warm Line
Last Call Return
Priority Call
Residence
$0.50
$0.50
$7.30
$7.30
$9.95
$6.00
$3.50
$2.15
$1.00
$1.00
$2.00
$2.50
$2.95
$3.50
Business
$20.00
$0.50
$30.00
$0.50
$7.50
$7.95
$10.95
$6.00
$3.50
$2.15
$1.00
$1.00
$2.00
$2.50
$3.00
$3.50
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 78
SECTION 5.0 – LOCAL EXCHANGE SERVICES RATES (CONT'D.)
5.6
Optional Calling Features (Cont'd.)
5.6.3
Listing Services
Maximum
Nonrecurring
Charge
Maximum
Monthly
Rate
Each listing changed to
Nonpublished Service
- Business
- Residence
$18.00
$12.50
$3.00
$2.50
Each listing changed to
Nonlisted Service
- Business
- Residence
$18.00
$12.50
$2.00
$1.80
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 79
SECTION 5.0 – LOCAL EXCHANGE SERVICES RATES (CONT'D.)
5.7
Product Services
5.7.1
Crexendo ISDN PRI Service with Unlimited Local Calling
ISDN PRI offers an array of value-added features, such as calling number identification
and call-by-call selection that enhance productivity. ISDN PRI is configured with 23 64
Kbps bi-directional B (Bearer) channels and one 64 Kbps D (Data) channel. Unique to
ISDN PRI is its ability to designate the D channel to handle all of the signaling and call
control requirements and leave the remaining 23 B channels free for any mix of circuitswitched voice and data.
Each of these products is offered under a 12, 24 or 36 month term agreement. Rates
include unlimited local calling for sent-paid, directly dialed calls. Rates do not include
calling card calls, information type calls to Time and Weather, 555, 700, 900, 976 Services,
Directory Assistance* or any other type of Operator Handled call.
Crexendo ISDN PRI includes the following non-optional Feature Package: Inbound
Calling Line ID-Name & Number and Call by Call Selection.
intraLATA Regional Toll and Long Distance Services must be PIC’d to the Company.
These rates are in addition to ISDN PRI and DS1 rates below. InterLATA toll is not
regulated by the Colorado PUC.
Recurring Charges
12 Months
$115.36
$309.09
Per TI Transport
Per 23 B & D
Monthly Recurring Charge
24 Months
36 Months
$100.31
$96.13
$268.77
$257.58
* This service is not regulated by the Colorado PUC
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 80
SECTION 5.0 – LOCAL EXCHANGE SERVICES RATES (CONT'D.)
5.7
Product Services
5.7.1
Crexendo ISDN PRI Service with Unlimited Local Calling (Cont'd.)
12 Months
Non-Recurring Charge
24 Months
36 Months
$1,820.00
$910.00
$1,782.70
$890.35
$1,750.00
$875.00
Per PRI
$1,000.00
$870.00
$840.00
Order Supplement Charge2
First Change
$50.00
Subsequent
Change
$50.00
Order Cancellation Charge2
Per PRI
$500.00
Service Order Charge
First Line
Each Add’l Line
Expedite Service Charge1
Expedite Service Charges apply when customer requests installation of service in less time than
normal installation interval of 30 business days.
2 Order Supplement Charges apply when a change of the Requested Service Date is requested by
customer. A change of requested service date must be within 30 days of the previous requested
service date. In no event will the Company be obligated to accept more than three (3) changes to
a requested service date. The service will be deemed canceled upon the fourth (4) such request
and applicable Order Cancellation Charges will apply.
1
1st Amended Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 81
SECTION 5.0 – LOCAL EXCHANGE SERVICES RATES (CONT'D.)
5.7
Product Services
5.7.2
Crexendo Digital DS-1 PBX Service with Unlimited Local Calling
This service provides a trunk side DS1 electrical interface from the customer’s digital
PBX system to a Crexendo digital port on a local Company switch for the origination and
termination of calls. Traffic to and from the digital PBX can be received or dialed directly
from any PBX station without the need for an attendant.
These digital trunks deliver a high-speed DS1 (T1) connection between your PBX and the
Company network. There are up to 24 channels on one facility, each of which can be
used to place or receive calls. This multi-channel capability dramatically reduces the
need for additional PBX circuit cards.
Each of these products is offered under a 12, 24 or 36 month term agreement. Rates
include unlimited local calling for sent-paid, directly dialed calls. Rates do not include
calling card calls, information type calls to Time and Weather, 555, 700, 900, 976 Services,
Directory Assistance* or any other type of Operator Handled call.
Regional Toll and Long Distance Services must be PIC’d to the Company. These rates are
in addition to ISDN PRI and DS1 rates below.
Monthly Recurring Charges
Per T1 Service
Per Trunk Activated
Per DID Trunk Activated
Per 20 BLK of DID
12 Months
$272.73
$29.10
$31.81
$2.10
Monthly Recurring Charge
24 Months
36 Months
$260.87
$250.00
$27.90
$26.66
$30.43
$29.17
$2.78
$2.67
* This service is not regulated by the Colorado PUC
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 82
SECTION 5.0 – LOCAL EXCHANGE SERVICES RATES (CONT'D.)
5.7
Product Services
5.7.2
Crexendo Digital DS-1 PBX Service with Unlimited Local Calling (Cont'd.)
12 Months
Service Order Charge
T1 First Line
T1 Each Add’l Line
Per Trunk First
Per Trunk Each Add’l Line
Non-Recurring Charge
24 Months
36 Months
$820.00
$410.00
$38.18
$20.00
$782.70
$391.35
$36.52
$18.00
$750.00
$375.00
$35.00
$17.50
Per DS1
$1,000.00
$870.00
$840.00
Order Supplement Charge2
First Change
$50.00
Subsequent
Change
$50.00
Order Cancellation Charge2
Per DS1
$500.00
Expedite Service Charge1
Expedite Service Charges apply when customer requests installation of service in less time than
normal installation interval of 30 business days.
2 Order Supplement Charges apply when a change of the Requested Service Date is requested by
customer. A change of requested service date must be within 30 days of the previous requested
service date. In no event will the Company be obligated to accept more than three (3) changes to
a requested service date. The service will be deemed canceled upon the fourth (4) such request
and applicable Order Cancellation Charges will apply.
1
1st Amended Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 83
SECTION 5.0 – LOCAL EXCHANGE SERVICES RATES (CONT'D.)
5.7
Product Services
5.7.3
Crexendo ISDN PRI Service with Unlimited Local Calling and Bundled
Toll/LD Service*
ISDN PRI offers an array of value-added features, such as calling number identification
and call-by-call selection that enhance productivity. ISDN PRI is configured with 23 64
Kbps bi-directional B (Bearer) channels and one 64 Kbps D (Data) channel. Unique to
ISDN PRI is its ability to designate the D channel to handle all of the signaling and call
control requirements and leave the remaining 23 B channels free for any mix of circuitswitched voice and data.
This product is offered under a 12, 24 or 36 month term agreement. Rates include
unlimited local calling for sent-paid, directly dialed calls. Rates do not include calling
card calls, information type calls to Time and Weather, 555, 700, 900, 976 Services,
Directory Assistance* or any other type of Operator Handled call.
The Unlimited Local Calling and Bundled Toll/LD Service Products* are offered with
six different increments of Toll/LD* Minutes of Use: 5,000, 10,000, 15,000, 30,000, 50,000
and 100,000. Installation charges are included in the monthly recurring charges. Regional
Toll and Long Distance Services must be PIC’d to the Company.
Crexendo ISDN PRI with Unlimited Local and Bundled 5,000 Long Distance* MOU
(2,500 IntraLATA – 2,500 InterLATA)
This package includes unlimited local and 5,000 long distance* minutes of use. Also
included is Inbound Calling Line ID-Name & Number & Call-by-Call Selection (ISDN
PRI) long distance* usage @ 5,000 MOUs (including regional toll*). Usage over the
selected LD package* will be billed at $0.049 per minute.
Per T1 Transport
Per 23 B & D
12 Months
$320.00
$309.00
Monthly Recurring Charge
24 Months
36 Months
$300.00
$280.00
$268.77
$257.58
* This service is not regulated by the Colorado PUC
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 84
SECTION 5.0 – LOCAL EXCHANGE SERVICES RATES (CONT'D.)
5.7
Product Services
5.7.3
Crexendo ISDN PRI Service with Unlimited Local Calling and Bundled
Toll/LD Service (Cont'd.)
Crexendo ISDN PRI with Unlimited Local and Bundled 10,000 Long Distance* MOU
(5,000 IntraLATA – 5,000 InterLATA)
This package includes unlimited local and 10,000 long distance* minutes of use. Also
included is Inbound Calling Line ID-Name & Number & Call-by-Call Selection (ISDN
PRI) long distance* usage @ 10,000 MOUs (including regional toll*). Usage over the
selected LD package* will be billed at $0.049 per minute.
12 Months
$520.00
$309.09
Per T1 Transport
Per 23 B & D
Monthly Recurring Charge
24 Months
36 Months
$500.00
$480.00
$268.77
$257.58
Crexendo ISDN PRI with Unlimited Local and Bundled 15,000 Long Distance* MOU
(7,500 IntraLATA – 7,500 InterLATA)
This package includes unlimited local and 15,000 long distance* minutes of use. Also
included is Inbound Calling Line ID-Name & Number & Call-by-Call Selection (ISDN
PRI) long distance* usage @ 15,000 MOUs (including regional toll*). Usage over the
selected LD package* will be billed at $0.049 per minute.
12 Months
$720.00
$309.09
Per T1 Transport
Per 23 B & D
Monthly Recurring Charge
24 Months
36 Months
$700.00
$680.00
$268.77
$257.58
* This service is not regulated by the Colorado PUC
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 85
SECTION 5.0 – LOCAL EXCHANGE SERVICES RATES (CONT'D.)
5.7
Product Services
5.7.3
Crexendo ISDN PRI Service with Unlimited Local Calling and Bundled
Toll/LD Service (Cont'd.)
Crexendo ISDN PRI with Unlimited Local and Bundled 30,000 Long Distance* MOU
(15,000 IntraLATA – 15,000 InterLATA)
This package includes unlimited local and 30000 long distance* minutes of use. Also
included is Inbound Calling Line ID-Name & Number & Call-by-Call Selection (ISDN
PRI) long distance* [email protected] 30,000 MOUs (including regional toll*). Usage over the
selected LD package* will be billed at $0.049 per minute.
Monthly Recurring Charge
12 Months
24 Months
36 Months
Per T1 Transport
$1,320.00
$1,300.00
$1,280.00
Per 23 B & D
$309.09
$268.77
$257.58
CrexendoISDN PRI with Unlimited Local and Bundled 50,000 Long Distance* MOU
(25,000 IntraLATA – 25,000 InterLATA)
This package includes unlimited local and 50,000 long distance* minutes of use. Also
included is Inbound Calling Line ID-Name & Number & Call-by-Call Selection (ISDN
PRI) long distance* usage @ 50,000 MOUs (including regional toll*). Usage over the
selected LD package* will be billed at $0.049 per minute.
Per T1 Transport
Per 23 B & D
12 Months
$2,120.00
$309.09
Monthly Recurring Charge
24 Months
36 Months
$2,100.00
$2,080.00
$268.77
$257.58
* This service is not regulated by the Colorado PUC
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 86
SECTION 5.0 – LOCAL EXCHANGE SERVICES RATES (CONT'D.)
5.7
Product Services
5.7.3
Crexendo ISDN PRI Service with Unlimited Local Calling and Bundled
Toll/LD Service (Cont'd.)
Crexendo ISDN PRI with Unlimited Local and Bundled 100,000 Long Distance* MOU
(50,000 IntraLATA – 50,000 InterLATA)
This package includes unlimited local and 100,000 long distance* minutes of use. Also
included is Inbound Calling Line ID-Name & Number & Call-by-Call Selection (ISDN
PRI) long distance* usage @ 100,000 MOUs (including regional toll*). Usage over the
selected LD package* will be billed at $0.049 per minute.
Per T1 Transport
Per 23 B & D
12 Months
$4,120.00
$309.09
Monthly Recurring Charge
24 Months
36 Months
$4,100.00
$4,080.00
$268.77
$257.58
5.7.4
Crexendo Digital DS-1 PBX Service with Unlimited Local Calling and
Bundled Toll/LD Service
This service provides a trunk side DS1 electrical interface from the customer’s digital
PBX system to a Crexendo digital port on a local Company switch for the origination and
termination of calls. Traffic to and from the digital PBX can be received or dialed directly
from any PBX station without the need for an attendant.
These digital trunks deliver a high-speed DS1 (T1) connection between your PBX and the
Company network. There are up to 24 channels on one facility, each of which can be
used to place or receive calls. This multi-channel capability dramatically reduces the
need for additional PBX circuit cards.
Each of these products is offered under a 12, 24 or 36 month term agreement. Rates
include unlimited local calling for sent-paid, directly dialed calls. Rates do not include
calling card calls, information type calls to Time and Weather, 555, 700, 900, 976 Services,
Directory Assistance* or any other type of Operator Handled call.
* This service is not regulated by the Colorado PUC
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
5.7
Colorado PUC Tariff Number 1
Original Page 87
SECTION 5.0 – LOCAL EXCHANGE SERVICES RATES (CONT'D.)
Product Services
5.7.4
Crexendo Digital DS-1 PBX Service with Unlimited Local Calling and
Bundled Toll/LD Service (Cont'd.)
The Crexendo Digital DS-1 PBX Service with Unlimited Local Calling and Bundled
Toll/LD Service Products* are offered with six different increments of Toll/LD Minutes
of Use: 5,000, 10,000, 15,000, 30,000, 50,000 and 100,000. Installation charges are included
in the monthly recurring charges. Regional Toll* and Long Distance Services* must be
PIC’d to the Company.
Crexendo ISDN DS1 with Unlimited Local and Bundled 5,000 Long Distance* MOU
(2,500 IntraLATA – 2,500 InterLATA)
This package includes unlimited local and 5,000 long distance* minutes of use. Also
included is Inbound Calling Line ID-Name & Number and long distance* usage @ 5,000
MOUs (including regional toll*). Usage over the selected LD package* will be billed at
$0.049 per minute.
Monthly Recurring Charge
12 Months
24 Months
36 Months
Per T1 Service
$472.73
$460.87
$450.00
Per Trunk Activated
$29.10
$27.90
$26.66
Per DID Trunk Activated
$31.81
$30.43
$29.17
Per 20 Block of DID
$2.10
$2.78
$2.67
Crexendo ISDN DS1 with Unlimited Local and Bundled 10,000 Long Distance* MOU
(5,000 IntraLATA – 5,000 InterLATA)
This package includes unlimited local and 10,000 long distance* minutes of use. Also
included is Inbound Calling Line ID-Name & Number and long distance* usage @ 10,000
MOUs (including regional toll*). Usage over the selected LD package* will be billed at
$0.049 per minute.
Monthly Recurring Charge
12 Months
24 Months
36 Months
Per t1 Service
$672.73
$660.87
$650.00
Per Trunk Activated
$29.10
$27.90
$26.66
Per DID Trunk Activated
$31.81
$30.43
$29.17
Per 20 Block of DID
$2.10
$2.78
$2.67
* This service is not regulated by the Colorado PUC
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 88
SECTION 5.0 – LOCAL EXCHANGE SERVICES RATES (CONT'D.)
5.7
Product Services
5.7.4
Crexendo Digital DS-1 PBX Service with Unlimited Local Calling and
Bundled Toll/LD Service (Cont'd.)
Crexendo ISDN DS1 with Unlimited Local and Bundled 15,000 Long Distance* MOU
(7,500 IntraLATA – 7,500 InterLATA)
This package includes unlimited local and 15,000 long distance* minutes of use. Also
included is Inbound Calling Line ID-Name & Number and long distance* usage @ 15,000
MOUs (including regional toll*). Usage over the selected LD package* will be billed at
$0.049 per minute.
Per T1 Service
Per Trunk Activated
Per DID Trunk Activated
Per 20 Block of DID
12 Months
$872.73
$29.10
$31.81
$2.10
Monthly Recurring Charge
24 Months
36 Months
$860.87
$850.00
$27.90
$26.66
$30.43
$29.17
$2.78
$2.67
Crexendo ISDN DS1 with Unlimited Local and Bundled 30,000 Long Distance* MOU
(15,000 IntraLATA – 15,000 InterLATA)
This package includes unlimited local and 30000 long distance* minutes of use. Also
included is Inbound Calling Line ID-Name & Number and long distance* usage @ 30,000
MOUs (including regional toll*). Usage over the selected LD package* will be billed at
$0.049 per minute.
Per T1 Service
Per Trunk Activated
Per DID Trunk Activated
Per 20 Block of DID
12 Months
$1,472.73
$29.10
$31.81
$2.10
Monthly Recurring Charge
24 Months
36 Months
$1,430.87
$1,450.00
$27.90
$26.66
$30.43
$29.17
$2.78
$2.67
* This service is not regulated by the Colorado PUC
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
5.7
Colorado PUC Tariff Number 1
Original Page 89
SECTION 5.0 – LOCAL EXCHANGE SERVICES RATES (CONT'D.)
Product Services
5.7.4
Crexendo Digital DS-1 PBX Service with Unlimited Local Calling and
Bundled Toll/LD Service (Cont'd.)
Crexendo ISDN DS1 with Unlimited Local and Bundled 50,000 Long Distance* MOU
(25,000 IntraLATA – 25,000 InterLATA)
This package includes unlimited local and 50,000 long distance* minutes of use. Also
included is Inbound Calling Line ID-Name & Number and long distance* usage @ 50,000
MOUs (including regional toll*). Usage over the selected LD package* will be billed at
$0.049 per minute.
Per T1 Service
Per Trunk Activated
Per DID Trunk Activated
Per 20 Block of DID
12 Months
$2,272.73
$29.10
$31.81
$2.10
Monthly Recurring Charge
24 Months
36 Months
$2,260.87
$2,250.00
$27.90
$26.66
$30.43
$29.17
$2.78
$2.67
Crexendo ISDN DS1 with Unlimited Local and Bundled 100,000 Long Distance* MOU
(50,000 IntraLATA – 50,000 InterLATA)
This package includes unlimited local and 100,000 long distance* minutes of use. Also
included is Inbound Calling Line ID-Name & Number and long distance* usage @
100,000 MOUs (including regional toll*). Usage over the selected LD package* will be
billed at $0.049 per minute.
Per T1 Service
Per Trunk Activated
Per DID Trunk Activated
Per 20 Block of DID
12 Months
$4,272.73
$29.10
$31.81
$2.10
Monthly Recurring Charge
24 Months
36 Months
$4,260.87
$4,250.00
$27.90
$26.66
$30.43
$29.17
$2.78
$2.67
* This service is not regulated by the Colorado PUC
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 90
SECTION 5.0 – LOCAL EXCHANGE SERVICES RATES (CONT'D.)
5.7
Product Services
5.7.5
Crexendo ISDN BRI Service
Crexendo ISDN BRI (Basic Rate Interface) uses standard “twisted pair” cables and is
nearly three times faster than a 56K dial up line. Crexendo ISDN PRI (Primary Rate
Interface) uses a 1.544 Mbps digital transport facility (T1). Both services provide the
superior clarity of digital transmission, a high-speed data interface and sufficient
bandwidth capacity to fulfill your current and future communication needs.
ISDN BRI consists of two 64 Kbps B (Bearer) channels and one 16 Kbps D (Data) channel.
Each B channel has the ability to integrate voice, data, image and video. The B channels
may be kept separate or bonded together to deliver 128 Kbps.
Monthly Recurring Charges
Monthly Recurring
Charge1
ISDN Basic Exchange Digital Line, each
ISDN Basic Exchange Circuit Switched Voice
$10.00
First Line
Second Line
ISDN Basic Exchange Circuit Switched Data, each
ISDN Basic Exchange Alternate Circuit Switched
Voice/Data, each
1
n/a
2.00
2.00
2.00
These ISDN BRI rates are a supplement to individual Message Rate Service.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 91
SECTION 5.0 – LOCAL EXCHANGE SERVICES RATES (CONT'D.)
5.7
Product Services
5.7.6
Crexendo Digital Centrex Service
Crexendo Digital Centrex Service delivers superior performance, PBX-like functionality
including abbreviated dialing, and is compatible with many telephone sets. Each user
has a unique seven-digit direct telephone number and customized features. The service
is affordable, power failure safe and provides a scalable platform for future growth and
technology.
Monthly Recurring Charges
Contract Length
12 months – Assume Dial 9
12 months
24 months
36 months
60 months
84 months
Monthly Recurring Charge
26.61
23.15
21.05
17.59
16.51
15.80
NOTES FOR ALL: Availability of services must be verified with the Company based on
customer address and NPA-NXX. Rates do not included FCC End User Charge, FCC Port
Charge, or other surcharges and taxes. Minimum service period is 12 months. If service is
cancelled prior to the end of the contract, a termination charge will be calculated as follows: a.
The average of the sum of all line charges on three previous Company invoices to the customer
(excluding taxes) multiplied by the number of months remaining in the term agreement.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 92
SECTION 6.0 – LOW INCOME TELEPHONE ASSISTANCE PROGRAM
6.1
Colorado Low-Income Telephone Assistance Program
6.1.1
Definition
The Colorado Low-Income Telephone Assistance Program provides for a
discount of the recurring monthly rate for the provision of local residential
service for certain low-income customers.
6.1.2
Eligibility
a.
The Colorado Low-Income Telephone Assistance Program discount is
only available to low-income customers who meet eligibility
requirements established by Colorado Revised Statute 40-3.4 and are
certified for eligibility by the Colorado Department of Human Services.
Applicants are eligible for this program if they currently receive benefits
from at least one of the following Human Services programs: Old Age
Pension, Aid to the Blind, Aid to the Needy Disabled or are low income
disabled persons who qualify to receive supplemental security income
under the federal "Social Security Act" (as amended). The Colorado
Department of Human Services shall periodically recertify an
individual’s eligibility to receive low-income telephone assistance.
b.
The monthly discount to eligible subscribers will be a 25% discount on
the exchange service offerings listed below. The discount provided will
not be less than the Federal Communications Commission subscriber
line charge.
• Flat Rate Service
• Measured Rate Service
• Message Rate Service
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 93
SECTION 6.0 – LOW INCOME TELEPHONE ASSISTANCE PROGRAM (CONT'D.)
6.1
Colorado Low-Income Telephone Assistance Program (Cont'd.)
6.1
Rates
The Residential service rates specified in this Tariff do not include the Colorado
LITAP credit. The customer qualifying for the Low-Income Telephone Assistance
Program credit will receive:
(1)
A twenty-five percent (25%) discount on Basic Local Exchange Residence
Flat Rate Service or the Federal Communications Commission Subscriber
Line Charge - whichever is greater;
Monthly Rate: $8.24
6.2
Access Line Charge For Colorado Low-Income Telephone Assistance Program
(LITAP)
The Colorado Low-Income Telephone Assistance Program Access Line Charge will
charged in addition to all recurring Basic Local Exchange Service access line
charges, and to Public, Semi-Public, and Public Access Line (PAL) lines on a month
basis, with the exception of (i) state and local governmental bodies; and (ii) those
subscribers eligible for the Low-Income Telephone Assistance Program.
Monthly Charge Per Access Line:
$0.03
1st Amended Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 94
SECTION 7.0 – TELECOMMUNICATIONS RELAY SERVICE
7.1
Telecommunications Relay Service
The Colorado Telecommunications Relay Service (TRS) is a relay telecommunications
service for the deaf, hearing and/or speech-disabled population of the state of Colorado.
The service permits telephone communication between individuals with hearing and/or
speech disabilities who must use a Text Telephone and individuals with normal hearing
and speech.
7.2
Surcharge
In addition to the charges provided in this tariff, a surcharge will apply to all residence and
business access lines served by the Company. This surcharge applies regardless of whether
or not the access line users the Colorado Telecommunications Relay Service.
This surcharge serves as the funding vehicle for the operation of the Colorado TRS and
shall be calculated by the Commission. The Commission shall compute the TRS Surcharge
each year and notify local exchange carriers of the surcharge amount to be applied for the
twelve-month period.
Tariff revisions will be filed whenever the Commission calculates a new surcharge amount
and notifies the Company.
The following surcharge rates apply:
Monthly Rate
Per access line
$0.12
The surcharge shall not be included in each subscriber's bill as part of the subscriber's base
rate. The surcharge shall be listed as a separate item appearing on each customer's monthly
billing statement as rendered by the Company. The charge shall be listed as the "Colorado
Telecommunications Relay Service”.
1st Amended Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 95
SECTION 8.0 - COLORADO HIGH COST SUPPORT MECHANISM
8.1
Colorado High Cost Support Mechanism
A.
General Description
The Colorado High Cost Support Mechanism (CHCSM) was established by the
Commission in Decision No. C90-232 in Docket No. 89R-60T. The purpose of the
CHCSM is to promote competition and to guarantee the affordability of basic
telephone service by providing assistance for three components of the cost of
basic local service: 1) high loop costs; 2) high local switching costs; and 3) high
exchange trunk costs. In addition, the local rates of high cost Local Exchange
Carriers (LECs) are capped, and the excess is included in the CHCSM.
B.
Undertaking of the Company
1)
2)
3)
C.
The company will collect a CHCSM surcharge in its local exchange
serving area.
The company will, in order to promote competition and guarantee the
affordability of basic local telephone service to the end user in its local
service area, make use of the CHCSM if and when it qualifies for
funding.
For uniformity and clarity, the high cost rate element on the customer's
bill shall be identified as the "Colorado Universal Service Charge", or an
acceptable abbreviation.
Rate
The CHCSM surcharge is 2.2%
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 96
SECTION 9.0 - MISCELLANEOUS SERVICES
9.1
Carrier Presubscription
9.1.1
General
Carrier Presubscription is a procedure whereby a Customer designates to the
Company the carrier which the Customer wishes to be the carrier of choice for
intraLATA and interLATA toll calls. Such calls are automatically directed to the
designated carrier, without the need to use carrier access codes or additional
dialing to direct the call to the designated carrier. Presubscription does not
prevent a Customer who has presubscribed to an IntraLATA or InterLATA toll
carrier from using carrier access codes or additional dialing to direct calls to an
alternative long distance carrier on a per call basis.
9.1.2
Presubscription Options - Customers may select the same carrier or separate
carriers for intraLATA and interLATA long distance. The following options for
long distance Presubscription are available:
Option A:
Customer may select the carrier other than the Company for
both intraLATA and interLATA toll calls subject to
presubscription.
Option B:
Customer may select two different carriers, neither being the
Company for intraLATA and interLATA toll calls. One carrier
to be the Customers' primary intraLATA interexchange carrier.
The other carrier to be the Customer's primary interLATA
interexchange carrier.
Option C:
Customer may select a carrier other than the Company for no
presubscribed carrier for intraLATA toll calls subject to
presubscription which will require the Customer to dial a carrier
access code to route all intraLATA toll calls to the carrier of
choice for each call.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 97
SECTION 9.0 – MISCELLANEOUS SERVICES (CONT'D.)
9.1
Carrier Presubscription (Cont'd.)
9.1.3
Rules and Regulations
Customers of record will retain their primary interexchange carrier(s) until they
request that their dialing arrangements be changed.
Customers of record or new Customers may select either Options A, B, or C for
intraLATA Presubscription.
Customers may change their selected Option and/or presubscribed toll carrier at
any time subject to charges specified in 9.1.5 below:
9.1.4
Presubscription Procedures
A new Customer will be asked to select intraLATA and interLATA toll carriers at
the time the Customer places an order to establish local exchange service with the
Company. The Company will process the Customer’s order for service. All new
Customers initial requests for intraLATA toll service presubscription shall be
provided free of charge.
If a new Customer is unable to make selection at the time the new Customer places
an order to establish local exchange service, the Company will read a random
listing of all available intraLATA and interLATA carriers to aid the Customer in
selection. If selection is still not possible, the Company will inform the Customer
that he/she will be given 90 calendar days in which to inform the Company of
his/her choice for primary toll carrier(s) free of charge. Until the Customer
informs the Company of his/her choice of primary toll carrier, the Customer will
not have access to long distance services on a presubscribed basis, but rather will
be required to dial a carrier access code to route all toll calls to the carrier(s) of
choice. Customers who inform the Company of a choice for toll carrier
presubscription within the 90-day period will not be assessed a service charge for
the initial Customer request.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 98
SECTION 9.0 – MISCELLANEOUS SERVICES (CONT'D.)
9.1
Carrier Presubscription (Cont'd.)
9.1.4
Presubscription Procedures (Cont'd.)
Customers of record may initiate an intraLATA or interLATA presubscription
change at any time, subject to the charges specified in 11.1.5 below. If a Customer
of record inquires of the Company of the carriers available for toll presubscription,
the Company will read a random listing of all available intraLATA carriers to aid
the Customer in selection.
9.1.5
Presubscription Charges
(A)
Application of Charges
After a Customer’s initial selection for a presubscribed toll carrier and as
detailed in Paragraph 11.1.4 above, for any change thereafter, a
Presubscription Change Charge, as set forth below will apply. Customers
who request a change in intraLATA and interLATA carriers with the same
order will be assessed a single charge per line.
(B)
Nonrecurring Charges
The presubscription rates are:
IntraLATA
$5.50 manual, $1.25 electronic change
InterLATA only
$5.50 manual or $1.25 electronic change
IntraLATA (w/InterLATA)
$2.75 manual, $0.63 electronic charge
InterLATA (w/IntraLATA)
$2.75 manual, $0.63 electronic charge
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 99
SECTION 9.0 – MISCELLANEOUS SERVICES (CONT'D.)
9.2
Hunting Services
Hunting Service is an optional arrangement available to customers with two or more
individual line or trunk services. Where facilities permit, such lines will be arranged so that
incoming calls to a busy line/trunk will overflow to other available lines/trunks for that
customer.
The increment for each individual line/trunk arranged for Hunting Service is in addition to
the regular access line/trunk rate. The nonrecurring charge applies to establish, change to
or from, or to rearrange companion line service. The following monthly increments are for
each access line/trunk arranged.
9.3
Maximum
Nonrecurring
Charge
Maximum
Monthly
Rate
Business
- Access line/trunk, each
$10.00
$8.35
Residence
- Access line/trunk, each
$ 8.50
$8.35
N-1-1 Abbreviated Dialing Codes
9.3.1
Description
A.
Abbreviated dialing codes enable callers to connect to a location in the
phone network that otherwise would be accessible only via a seven or tendigit telephone number. The network must be pre-programmed to
translate the three-digit code into the appropriate seven or ten-digit
telephone number and route the call accordingly. For N-1-1 codes, the first
digit can be any digit other than 1 or 0 and the last two digits are both 1.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 100
SECTION 9.0 – MISCELLANEOUS SERVICES (CONT'D.)
9.3
N-1-1 Abbreviated Dialing Codes (Cont'd.)
9.3.1
Description (Cont'd.)
B.
The following N-1-1 abbreviated dialing codes were assigned for specific uses by
FCC Decision Nos. 97-51 and 00-256, issued in CC Docket 92-105:
211 - Community Information and Referral Services
311 - Non-Emergency Governmental Services
511 - Traffic and Transportation Information
711 - Telecommunications Relay Service
811 - Advance Notice of Excavating Activities (Call Before You Dig)
9.3.2
Terms and Conditions
A.
The offering of these abbreviated dialing codes can be delivered via
regular exchange access lines (by individual business line, residential line,
PBX trunks, etc.)
B.
Access to these abbreviated dialing codes is not available through the
following dialing arrangements:
1+
0+, 0- (credit card, third-party billing, collect calls)
101XXXX
In addition, operator assisted calls will not be completed.
C.
The Company will provide only the delivery of the calls. The entity that
has been granted authorization to use the N-1-1 abbreviated dialing code
will be responsible for providing any announcements and services to the
callers.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 101
SECTION 10.0 – PROMOTIONAL OFFERINGS / CONTRACT & ICB
10.1
Contract Rates / Individual Case Basis (ICB) Arrangements
In lieu of the rates otherwise set forth in this tariff, rates and charges, including minimum
usage, installation, special construction and recurring charges for Carrier’s services may be
established at negotiated rates on an individual case basis (ICB). ICB rates, terms and
conditions will be set forth in individual Customer contracts. However, unless otherwise
specified, the terms, conditions, obligations and regulation set forth in this tariff shall be
incorporated into, and be part of, said contract, and shall be binding on Carrier and
Customer. Specialized rates or charges will be made available to similarly situated
customers on a non-discriminatory basis.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 102
SECTION 11.0 – EXCHANGE AREAS
11.1
Exchange Areas
The 303/720 Local Calling Area, hereinafter referred to as, the “Greater Denver LCA”,
consists of the following exchanges and zones: Allenspark, Arvada, Aurora, Bailey,
Boulder, Brighton, Broomfield, Castle Rock, Central City, Coal Creek Canyon, Deckers,
Denver, Elbert, Elizabeth, Englewood, Erie, Evergreen, Fort Lupton, Frederick,
Georgetown, Golden, Hudson, Idaho Springs, Keenesburg, Kiowa, Lafayette-Louisville,
Lakewood, Littleton, Longmont, Lookout Mountain, Lyons, Morrison, Nederland,
Parker, Sullivan, Ward; Byers and Deer Trail wire centers of Bijou Telephone Co-op
Association, Inc.; Bennett wire center of Eastern Slope Rural Telephone Association, Inc.;
Strasburg wire center of Strasburg Telephone Company, Inc.
EXCHANGE AREA
EXCHANGE, ZONE OR WIRE CENTER
INCLUDED IN THE LOCAL CALLING AREA
Aguilar
Trinidad, Walsenburg; Branson and Weston wire centers
of CenturyTel of Eagle
Alamosa
Del Norte, Monte Vista, South Fork; Blanca wire center
of Blanca Telephone Company; Crestone and Mosca
wire centers of Columbine Telephone Company;
Antonito, Center, Creede, La Jara, Manassa and San Luis
wire centers of CenturyTel of Eagle
Allenspark
Greater Denver LCA, Estes Park, Mead
Aspen
Basalt, Carbondale, Glenwood Springs
Bailey
Greater Denver LCA, Fairplay, Woodland Park wire
center of the Colorado Springs Exchange
Basalt
Aspen, Carbondale, Glenwood Springs
Bayfield
Durango, Silverton; Allison, Pagosa Springs, Pagosa
West wire centers of CenturyTel of Colorado; Ignacio
wire center of CenturyTel of Eagle
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 103
SECTION 11.0 – EXCHANGE AREAS (CONT'D.)
11.1
Exchange Areas (Cont'd.)
EXCHANGE AREA
EXCHANGE, ZONE OR WIRE CENTER
INCLUDED IN THE LOCAL CALLING AREA
Berthoud
Eaton–Ault, Estes Park, Fort Collins, Gilcrest, Greeley,
Johnstown–Milliken, LaSalle, Longmont, Loveland,
Mead, Platteville, Windsor, Nunn wire center of the
Nunn Telephone Company
Boulder
Greater Denver LCA
Breckenridge
Dillon, Fairplay, Leadville, Vail
Brighton
Greater Denver LCA; Roggen wire center of Roggen
Telephone Cooperative Company
Broomfield
Greater Denver LCA
Brush
Fort Morgan, Hillrose, Sterling, Weldona; Willard wire
center of Willard Cooperative Telephone Company;
Woodrow wire center of Eastern Slope Rural Telephone
Association; Akron wire center of CenturyTel of Eagle
Buena Vista
Fairplay, Leadville, Salida; Hartsel wire center of South
Park Telephone Company
Calhan
Peyton; Air Force Academy, Black Forest, East,
Gatehouse, Main, Pikeview and Security wire centers of
the Colorado Springs Exchange; Simla wire center of Big
Sandy Telecommunications, Inc.
Canon City
Florence; Main, Sunset, Vineland and West wire centers
of the Pueblo Exchange; Howard, Pike Trails and
Westcliffe wire centers of CenturyTel of Eagle
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 104
SECTION 11.0 – EXCHANGE AREAS (CONT'D.)
11.1
Exchange Areas (Cont'd.)
EXCHANGE AREA
EXCHANGE, ZONE OR WIRE CENTER
INCLUDED IN THE LOCAL CALLING AREA
Carbondale
Aspen, Basalt, Glenwood Springs, New Castle,
Parachute, Rifle, Silt
Castle Rock
Greater Denver LCA
Central City
Greater Denver LCA
Coal Creek Canyon
Greater Denver LCA
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 105
SECTION 11.0 – EXCHANGE AREAS (CONT'D.)
11.1
Exchange Areas (Cont'd.)
EXCHANGE AREA
EXCHANGE, ZONE OR WIRE CENTER
INCLUDED IN THE LOCAL CALLING AREA
Colorado Springs
Exceptions
Air Force Academy wire
center of the Colorado
Springs Exchange
Calhan, Peyton
Black Forest wire center of
the Colorado Springs
Exchange
Calhan, Peyton; El Paso wire center of El Paso County
Telephone Company; Simla wire center of Big Sandy
Telecommunications, Inc.
East, Gatehouse, Main,
and Pikeview centers of
the Colorado Springs
Exchange
Calhan, Cripple Creek-Victor, Peyton; El Paso and Rush wire
centers of El Paso County wire Telephone Company; Simla
wire center of Big Sandy Telecommunications, Inc.; Lake
George wire center of CenturyTel of Eagle
Green Mountain Falls and
Manitou Springs wire
centers of the Colorado
Springs Exchange
Cripple Creek-Victor; Lake George wire center of CenturyTel
of Eagle
Security wire center of the
Colorado Springs
Exchange
Calhan, Cripple Creek-Victor, Peyton; El Paso, and Rush wire
centers of El Paso County Telephone Company; Lake George
wire center of CenturyTel of Eagle
Woodland Park wire
center of the Colorado
Springs Exchange
Bailey, Cripple Creek-Victor, Deckers; Lake George wire center
of CenturyTel of Eagle
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 106
SECTION 11.0 – EXCHANGE AREAS (CONT'D.)
11.1
Exchange Areas (Cont'd.)
EXCHANGE AREA
EXCHANGE, ZONE OR WIRE CENTER
INCLUDED IN THE LOCAL CALLING AREA
Cortez
Durango, Mancos, Mesa Verde; Rico wire center of Rico
Telephone Company; Pleasant View wire center of
Farmers Telephone Co., Inc; Dolores and Dove Creek
wire centers of CenturyTel of Eagle
Craig
Hayden, Meeker, Oak Creek, Steamboat Springs,
Yampa; Dinosaur, Maybell and Rangely wire centers of
CenturyTel of Eagle
Crested Butte
Gunnison, Montrose; Arrowhead wire center of the
Nucla-Naturita Telephone Company
Cripple Creek-Victor
Fairplay; East, Gatehouse, Green Mountain Falls, Main,
Manitou Springs, Pikeview, Security and Woodland
Park wire centers of Colorado Springs Exchange; Lake
George and Pike Trails wire centers of CenturyTel of
Eagle
De Beque
Fruita, Grand Junction, Palisade, Parachute; Collbran
and Mesa wire centers of CenturyTel of Eagle
Deckers
Greater Denver LCA, Fairplay; Woodland Park wire
center of the Colorado Springs Exchange
Del Norte
Alamosa, Monte Vista; Center, Creede and Saguache
wire centers of CenturyTel of Eagle
Delta
Fruita, Grand Junction, Montrose, Olathe; Cedaredge,
Crawford, Eckert, Hotchkiss, Paonia and Somerset wire
centers of Delta County Co-op Telephone Company
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 107
SECTION 11.0 – EXCHANGE AREAS (CONT'D.)
11.1
Exchange Areas (Cont'd.)
EXCHANGE AREA
EXCHANGE, ZONE OR WIRE CENTER
INCLUDED IN THE LOCAL CALLING AREA
Dillon
Breckenridge, Fairplay, Georgetown, Kremmling,
Leadville, Vail
Durango
Bayfield, Cortez, Mancos, Mesa Verde, Silverton;
Allison, Marvel, Pagosa Springs, Pagosa West wire
centers of CenturyTel of Colorado; Dolores and Ignacio
wire centers of CenturyTel of Eagle
Eaton-Ault
Berthoud, Estes Park, Fort Collins, Gilcrest, Greeley,
Johnstown-Milliken, La Salle, Loveland, Mead,
Platteville, Windsor; Nunn wire center of the Nunn
Telephone Company; Briggsdale and Grover wire
centers of Wiggins Telephone Association
Elbert
Greater Denver LCA
Elizabeth
Greater Denver LCA
Erie
Greater Denver LCA
Estes Park
Allenspark, Berthoud, Eaton-Ault, Fort Collins, Gilcrest,
Greeley, Johnston-Milliken, La Salle, Loveland, Lyons,
Mead, Platteville, Windsor; Nunn wire center of the
Nunn Telephone Company,
Evergreen
Greater Denver LCA
Fairplay
Bailey, Breckenridge, Buena Vista, Cripple Creek,
Deckers, Dillon; Hartsel wire center of South Park
Telephone Company; Lake George and Pike Trails wire
centers of CenturyTel of Eagle
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 108
SECTION 11.0 – EXCHANGE AREAS (CONT'D.)
11.1
Exchange Areas (Cont'd.)
EXCHANGE AREA
EXCHANGE, ZONE OR WIRE CENTER
INCLUDED IN THE LOCAL CALLING AREA
Florence
Canon City; Main, Sunset, Vineland and West wire
centers of the Pueblo Exchange; Westcliffe wire center of
CenturyTel of Eagle
Fort Collins
Berthoud, Eaton-Ault, Estes Park, Gilcrest, Greeley,
Johnstown-Milliken, La Salle, Loveland, Mead,
Platteville, Windsor; Nunn, wire center of the Nunn
Telephone Company; Red Feather Lakes and Walden
wire centers of CenturyTel of Eagle
Fort Lupton
Greater Denver LCA, Platteville
Fort Morgan
Brush, Hillrose, Sterling, Weldona; Woodrow wire
center of Eastern Slope Rural Telephone Association;
New Raymer and Wiggins wire centers of Wiggins
Telephone Association; Stoneham wire center of
Stoneham Cooperative Telephone Company; Willard
wire center of Willard Cooperative Telephone
Company; Akron wire center of CenturyTel of Eagle
Fraser
Granby, Grand Lake, Hot Sulphur Springs, Kremmling
Frederick
Greater Denver LCA
Fruita
De Beque, Delta, Grand Junction, Montrose, Olathe,
Palisade, Parachute
Georgetown
Greater Denver LCA, Dillon
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 109
SECTION 11.0 – EXCHANGE AREAS (CONT'D.)
11.1
Exchange Areas (Cont'd.)
EXCHANGE AREA
EXCHANGE, ZONE OR WIRE CENTER
INCLUDED IN THE LOCAL CALLING AREA
Gilcrest
Berthoud, Eaton-Ault, Estes Park, Fort Collins, Gilcrest,
Greeley, Jobnstown-Milliken, La Salle, Loveland, Mead,
Platteville, Windsor; Nunn wire center of the Nunn
Telephone Company
Glenwood Springs
Aspen, Basalt, Carbondale, New Castle, Parachute, Rifle,
Silt; Gypsum, Eagle and McCoy wire centers of
CenturyTel of Eagle
Granby
Fraser, Grand Lake, Hot Sulphur Springs, Kremmling
Grand Junction
De Beque, Delta, Fruita, Montrose, Olathe, Palisade,
Parachute; Gateway, Nucla-Naturita and Paradox wire
centers of Nucla-Naturita Telephone Company;
Cedaredge, Crawford, Eckert, Hotchkiss, Paonia and
Somerset wire centers of Delta County Co-op Telephone
Company; Collbran and Mesa wire centers of
CenturyTel of Eagle
Grand Lake
Fraser, Granby, Hot Sulphur Springs, Kremmling
Greeley
Berthoud, Eaton-Ault, Estes Park, Fort Collins, Gilcrest,
Hudson, Johnstown-Milliken, Keenesburg, La Salle,
Loveland, Mead, Platteville, Weldona, Windsor; Roggen
wire center of Roggen Telephone Cooperative
Company; Nunn wire center of the Nunn Telephone
Company; Briggsdale, Grover, New Raymer and
Wiggins wire centers of Wiggins Telephone Association;
Stoneham wire center of Stoneham Cooperative
Telephone Company
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 110
SECTION 11.0 – EXCHANGE AREAS (CONT'D.)
11.1
Exchange Areas (Cont'd.)
EXCHANGE AREA
EXCHANGE, ZONE OR WIRE CENTER
INCLUDED IN THE LOCAL CALLING AREA
Gunnison
Crested Butte, Montrose; Lake City wire center of
CenturyTel of Eagle; Arrowhead wire center of the
Nucla-Naturita Telephone Company
Hayden
Craig, Oak Creek, Steamboat Springs, Yampa
Hillrose
Brush, Fort Morgan, Sterling, Weldona; Willard wire
center of Willard Cooperative Telephone Company;
Akron wire center of CenturyTel of Eagle
Hot Sulphur Springs
Fraser, Granby, Grand Lake, Kremmling
Hudson
Greater Denver LCA, Greeley, La Salle
Idaho Springs
Greater Denver LCA
Johnstown-Milliken
Berthoud, Eaton-Ault, Estes Park, Fort Collins, Gilcrest,
Greeley, La Salle, Loveland, Mead, Platteville, Windsor;
Nunn wire center of the Nunn Telephone Company
Julesburg
Sterling; Crook wire center of Haxtun Telephone
Company
Keenesburg
Greater Denver LCA, Greeley, La Salle; Roggen wire
center of Roggen Telephone Cooperative Company
Kiowa
Greater Denver LCA
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 111
SECTION 11.0 – EXCHANGE AREAS (CONT'D.)
11.1
Exchange Areas (Cont'd.)
EXCHANGE AREA
EXCHANGE, ZONE OR WIRE CENTER
INCLUDED IN THE LOCAL CALLING AREA
Kremmling
Dillon, Fraser, Granby, Grand Lake, Hot Sulphur
Springs
Lafayette-Louisville
Greater Denver LCA
La Salle
Berthoud, Eaton-Ault, Estes Park, Fort Collins, Gilcrest,
Greeley, Hudson, Johnstown-Milliken, Keenesburg, La
Salle, Loveland, Mead, Platteville, Windsor; Nunn wire
center of the Nunn Telephone Company
Leadville
Breckenridge, Buena Vista, Dillon, Salida, Vail
Limon
Arriba, Genoa, Hugo, and Karval wire centers of Eastern
Slope Rural Telephone Association; Simla wire center of
Big Sandy Telecommunications, Inc.; Agate wire center
of Agate Mutual Telephone Company
Longmont
Greater Denver LCA, Berthoud, Mead, Platteville
Lookout Mountain
Greater Denver LCA
Loveland
Berthoud, Eaton-Ault, Estes Park, Fort Collins, Gilcrest,
Greeley, Johnstown-Milliken, La Salle, Mead, Platteville,
Windsor; Nunn wire center of the Nunn Telephone
Company
Lyons
Greater Denver LCA, Estes Park, Mead
Mancos
Cortez, Durango, Mesa Verde; Dolores wire center of
CenturyTel of Eagle
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 1
Original Page 112
SECTION 11.0 – EXCHANGE AREAS (CONT'D.)
11.1
Exchange Areas (Cont'd.)
EXCHANGE AREA
EXCHANGE, ZONE OR WIRE CENTER
INCLUDED IN THE LOCAL CALLING AREA
Mead
Allenspark, Berthoud, Eaton-Ault, Estes Park, Fort Collins,
Gilcrest, Greeley, Johnstown-Milliken,
La Salle, Longmont, Loveland, Lyons, Platteville, Windsor;
Nunn wire center of the Nunn Telephone Company
Meeker
Craig; Dinosaur, Maybell and Rangely wire centers of
Centurylel of Eagle
Mesa Verde
Cortez, Durango, Mancos; Rico wire center of Rico
Telephone Company; Pleasant View wire center of Farmers
Telephone Co., Inc; Dolores and Dove Creek wire centers of
CenturyTel of Eagle
Monte Vista
Alamosa, Del Norte; Mosca wire center of Columbine
Telephone Company; Center, Creede, La Jara and Saguache
wire centers of CenturyTel of Eagle
Montrose
Crested Butte, Delta, Fruita, Grand Junction, Gunnison,
Olathe, Ouray, Ridgway, Silverton, Telluride; Norwood
wire center of CenturyTel of Eagle; Arrowhead, NuclaNaturita and Paradox wire centers of Nucla-Naturita
Telephone Company
Morrison
Greater Denver LCA
Nederland
Greater Denver LCA
New Castle
Carbondale, Glenwood Springs, Parachute, Rifle, Silt
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 2
Original Page 113
SECTION 11.0 – EXCHANGE AREAS (CONT'D.)
11.1
Exchange Areas (Cont'd.)
EXCHANGE AREA
EXCHANGE, ZONE OR WIRE CENTER
INCLUDED IN THE LOCAL CALLING AREA
Oak Creek
Craig, Hayden, Steamboat Springs, Yampa
Olathe
Delta, Fruita, Grand Junction, Montrose
Ouray
Montrose, Ridgway, Silverton, Telluride
Palisade
De Beque, Fruita, Grand Junction, Parachute; Collbran and
Mesa wire centers of CenturyTel of Eagle
Parachute
Carbondale, De Beque, Fruita, Glenwood Springs, Grand
Junction, New Castle, Palisade, Rifle, Silt
Parker
Greater Denver LCA
Peyton
Calhan; Air Force Academy, Black Forest, East, Gatehouse,
Main, Pikeview, and Security wire centers of Colorado
Springs Exchange; Simla wire center of Big Sandy
Telecommunications, Inc.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 2
Original Page 114
SECTION 11.0 – EXCHANGE AREAS (CONT'D.)
11.1
Exchange Areas (Cont'd.)
EXCHANGE AREA
EXCHANGE, ZONE OR WIRE CENTER
INCLUDED IN THE LOCAL CALLING AREA
Platteville
Berthoud, Eaton-Ault, Estes Park, Fort Collins, Fort. Lupton,
Gilcrest, Greeley, Johnstown-Milliken, La Salle, Longmont,
Loveland, Mead, Windsor; Nunn wire center of Nunn
Telephone Company
Pueblo
Avondale wire center
of the Pueblo exchange
Walsenburg, Fowler, Gardner, Manzanola and
Ordway wire centers of CenturyTel of Eagle
Main, Sunset, Vineland
And West wire centers
of the Pueblo Exchange
Canon City, Florence, Walsenburg; Beulah wire
center of the Pine Drive Telephone Company;
Canon City, Florence, Walsenburg; Beulah wire Colorado
City and Rye wire centers of Rye Telephone Company;
Fowler, Gardner,Manzanola and Ordway wire centers of
CenturyTel of Eagle
Ridgway
Montrose, Ouray, Silverton, Telluride; Norwood wire center
of CenturyTel of Eagle
Rifle
Carbondale, Glenwood Springs, New Castle, Parachute, Silt
Salida
Buena Vista, Leadville; Howard and Saguache wire centers
of CenturyTel of Eagle
Silt
Carbondale, Glenwood Springs, New Castle, Parachute,
Rifle
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 2
Original Page 115
SECTION 11.0 – EXCHANGE AREAS (CONT'D.)
11.1
Exchange Areas (Cont'd.)
EXCHANGE AREA
EXCHANGE, ZONE OR WIRE CENTER
INCLUDED IN THE LOCAL CALLING AREA
Silverton
Bayfield, Durango, Montrose, Ouray, Ridgway
Steamboat Springs
Craig, Hayden, Oak Creek, Yampa; Walden wire center of
CenturyTel of Eagle
Sterling
Brush, Fort Morgan, Hillrose, Julesburg; Crook, Fleming and
Haxtun wire centers of Haxtun Telephone Company; Akron
wire center of CenturyTel of Eagle, Peetz wire center of
Peetz Cooperative Telephone Company; Stoneham wire
center of Stoneham Cooperative Telephone Company;
Willard wire center of Willard Cooperative Telephone
Company; New Raymer wire center of Wiggins Telephone
Association; Holyoke wire center of the Phillips County
Telephone Company; Otis wire center of CenturyTel of
Eagle
Telluride
Montrose, Ouray, Ridgway; Rico wire center of Rico
Telephone Company; Norwood wire center of CenturyTel of
Eagle
Trinidad
Aguilar, Walsenburg; Kim wire center of Rye Telephone
Company; Branson and Weston wire centers of CenturyTel
of Eagle
Vail
Breckenridge, Dillon; Leadville, Gypsum, Edwards, Eagle
and McCoy wire centers of CenturyTel of Eagle
Walsenburg
Aguilar, Trinidad, Pueblo; Gardner and La Veta wire centers
of CenturyTel of Eagle
Ward
Greater Denver LCA
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
Crexendo Business Solutions, Inc.
Local Exchange Services
Colorado PUC Tariff Number 2
Original Page 116
SECTION 11.0 – EXCHANGE AREAS (CONT'D.)
11.1
Exchange Areas (Cont'd.)
EXCHANGE AREA
EXCHANGE, ZONE OR WIRE CENTER
INCLUDED IN THE LOCAL CALLING AREA
Weldona
Brush, Fort Morgan, Greeley, Hillrose; Wiggins wire centers
of Wiggins Telephone Association
Windsor
Berthoud, Eaton-Ault, Estes Park, Fort Collins, Gilcrest,
Greeley, Johnstown-Milliken, La Salle, Loveland, Mead,
Platteville, Windsor; Nunn wire center of the Nunn
Telephone Company
Yampa
Craig, Hayden, Oak Creek, Steamboat Springs
The Company incorporates by reference all of the Qwest Exchange maps included in the Qwest Corporation
Exchange and Network Services Tariff No. 23.
Advice Letter No. 1
Crexendo Business Solutions, Inc.
1615 South 52nd Street
Tempe, Arizona 85281
Decision No. C11-0067
Effective Date: October 2, 2011
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