Matt Briggs Technical Writer 253. 237.2474 | | linkedin:

Matt Briggs Technical Writer 253. 237.2474 |  | linkedin:
Matt Briggs
253. 237.2474 | [email protected] | linkedin:
Technical Writer
Managed, wrote, and published documentation projects including software development kits (SDK)s,
application programming interfaces (API)s, trade books, business processes, procedures, technical
manuals, and articles for general audiences.
Experience working with software developers, process engineers, and project managers performing
process analysis and process improvement. Tools include Total Quality Management (TQM),
Universal Modeling Language (UML), the Project Management Body of Knowledge (PMBOK), and
Agile Software Development.
Experience working with databases and content management systems including MS SQL, MySQL,
SharePoint, Plone, Wordpress (PHP), and social media platforms.
I know HTML, XML, PDF, HTML Help, JavaScript, PHP, and SQL.
Twelve years of technical writing experience using Microsoft Word, Visio, Adobe publishing
programs (FrameMaker, RoboHelp, InDesign, Illustrator, Photoshop), and MadCap Flare.
Employment - History
Technical Writer and Analyst (2000 - present)
• Microsoft (Kinect for Windows) [Contract]
UX Technical Writer: August 2013
Produced technical materials for a developer audience creating solutions for the Caradigm Health
Information. Worked with the Kinect for Windows team to revise and add documentation to the
Human Interface Guidelines.
• ActX (API Documentation) [Contract]
Programmer Writer: July 2013 - August 2013
Created the documentation process, and the initial API documentation set for a genomics
information platform (exposed via RESTful Web services). I used Flare.
• Caradigm (Caradigm Health Information Platform) [Contract]
Programmer Writer: September 2012 - March 2013
Produced technical materials for a developer audience creating solutions for the Caradigm Health
Information Platform (formally Amalga Unified Information System). I wrote reference topics for
the Software Development Kit (SDK) and reviewed APIs. Caradigm runs on SharePoint 2013. I
worked with existing C# code samples, JavaScript, XML, and RESTful Web services. I used the
IDE Microsoft Visual Studio Team Foundation Server 2010, and the documentation tool Flare.
• Apollo Group (Aptimus Web Marketing Platform) [Contract]
Senior Technical Writer: February 2012 – September 2012
Produced API documentation for RESTful Web services as part of an education platform.
Worked with SQL, Java, XML, and MadCap Flare. I used Eclipse and the build manager, Maven.
• Microsoft (Team Foundation Server / Amalga Health) [Contract]
Senior Technical Writer: October 2007 - February 2008; October 2008 - February 2012
Produced technical materials for Team Foundation Server, part of Microsoft’s Visual Studio
Team System, an Integrated Development Environment (IDE). Material has been published on
installation media as well as MSDN TechNet. For Amalga Health I documented the installation,
configuration, development, and APIs for a medical imaging information system for an enterprise
Health Information System (HIS). Worked with SQL, C#, XML, Web services (SOAP,
RESTful), Microsoft Visual Studio Team Foundation Server (TFS), and MadCap Flare.
• Visible Technologies (TruCast Benchmarks) [FTE]
Senior Social Media Analyst: February 2008 - October 2008
Produced social media analysis, reports, visualizations, and presentations for Fortune 200
companies such as Autodesk, Microsoft, and Sprint. Worked with SQL, Python, and Universal
Model Language (UML).
• (Search Engine Marketing) [Contract]
Technical Writer: February 2007 - August 2007
Produced technical documentation and a team narrative for the development of the Search Engine
Optimization (SEO) and Search Engine Management (SEM) System for Finished
documents included the Software Requirements Specifications (IEEE 830), the Software
Development Lifecycle, and End-User Guides.
Matt Briggs | [email protected]
Iron Mountain (Process Engineering) [FTE]
Senior Technical Writer/Process Analyst - February 2006 - February 2007
Produced standard operating procedures with a project team of subject matter experts for an
offsite data storage company as part of an enterprise-wide process analysis effort. Performed
workflow analysis using business flowcharts that resulted in improved revenue flow such as a
40% increase in the volume of orders handled through telesales.
Fred Hutchinson Cancer Research Center (Information Technology) [FTE]
Technical Writer: September 2002 - February 2006
Wrote, revised, and prepared how-to articles, general articles about technology, technical
manuals, assorted print materials and the Web site for an IT department supporting 2,500
employees. Supported Project Managers using the PMI Project Management Methodology.
Siemens Medical Systems (Ultrasound Systems) [Contract]
Desktop Publisher / Technical Writer: July 2001 - September 2002
Wrote, corrected, and prepared technical manuals and artwork in multiple languages for medical
imaging hardware. Prepared document in Word and FrameMaker release as PDF, WebHelp, and
Freelance Writer and Teacher (1995 - Present)
• Freelance
Published feature articles in The Stranger (weekly news), The Washington Free Press (monthly
news), Center News, The American Book Review, Tablet, Seattle Magazine, and others.
Published author of trade books reviewed in The New York Times Book Review,, CNN,
Publishers Weekly, Booklist, The Seattle Times and elsewhere.
Writing has won grants from The Seattle Office of Arts and Culture, 4Culture, as well as prizes
including the 2006 Washington State Book Award (Finalist) and a 2006 American Book Award.
• Teaching
I was the writer-in-residence at Richard Hugo House in 2003-2005. I’ve taught classes in prisons,
for the chronically ill. I’ve taught at universities such as UW Extension and JHU.
Software Development: Capability Maturity Model Integration (CMMI), Scrum, Agile
Project Management: Project Management Body of Knowledge (PMBOK), Agile
Process Analysis: Total Quality Management (TQM), Process Mapping, Continuous Process
Improvement (CPI)
Analysis / Business Intelligence: Data Mining, Text Mining, and Social Network Analysis
Tools / Skills
Print: FrameMaker, Adobe CS (InDesign, Illustrator, Photoshop, Acrobat), MadCap Flare
Digital/Web: Microsoft SQL, RoboHelp, SharePoint, CMS (Plone, Wordpress), MadCap Flare,
social media (TwitterAPI, FaceBook Apps, etc)
Office: FileMaker, MS Office (Word/Excel/Access/PowerPoint/Outlook/Visio)
Code/Formats: HTML, XML, DHTML, SGML, JavaScript, PHP, C#, UML, RSS, Search
Engine Optimization (SEO), Search Engine Marketing (SEM)
• MA (Writing), Johns Hopkins University, Baltimore MD, 5/2000
• BA (English), University of Washington, Seattle WA, 6/1995
Professional Training:
• Project Management Structure and Competencies, PMI, 2004
• Web/Digital Media, Open Studio, Seattle WA, 1998
• Database Modeling, Catapult, Seattle WA, 1998
• Technical Writing, Catapult, Seattle WA, 1997
• Certification in Basic Medical Lab Sciences, Academy of Health Sciences,
Fort Sam Houston TX, 1990
Matt Briggs | [email protected]
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