539957-001_XPS__UserGuide
Datacard® XPS Card Printer
Installation and User Guide
October 2011
Part No. 539957-001, Rev B
Notice
Please do not attempt to operate or repair this equipment without adequate training.
Any use, operation, or repair you perform that is not in accordance with the information
contained in this documentation is at your own risk.
Proprietary Notice
All drawings and information herein are the property of DataCard Corporation. All
unauthorized use and reproduction is prohibited.
Trademark Acknowledgments
Datacard is a registered trademark and service mark of DataCard Corporation in the
United States and other countries.
Windows is a registered trademark of Microsoft Corporation.
All other product names are the property of their respective owners.
Datacard Group
11111 Bren Road West
Minnetonka, MN 55343-9015
Phone: 952-933-1223
Fax: 952-933-7971
www.datacard.com
© 2011 DataCard Corporation. All rights reserved.
Printed in the United States of America.
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Contents
Chapter 1: Welcome to Card Printer Information _____________________________________
About the Printer _______________________________________________________________
Printer Components ________________________________________________________
Printer with Single-Feed Slot______________________________________________
Printer with Input Hopper ________________________________________________
Inside a single-feed or hopper-equipped printer __________________________
Printer with Duplex Option _______________________________________________
Inside a printer with a duplex option _____________________________________
Printer Configuration Label _________________________________________________
Printer System ______________________________________________________________
Tasks and Users _________________________________________________________
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3
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4
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5
6
6
Chapter 2: Installation Requirements ________________________________________________ 9
PC Requirements ___________________________________________________________ 9
Network Requirements ________________________________________________ 10
USB Requirements _____________________________________________________ 10
Site Requirements _________________________________________________________ 11
Electrical Requirements ____________________________________________________ 12
Chapter 3: Install the Printer _______________________________________________________ 13
Choosing Your Installation Method _________________________________________ 14
Connecting More Than One Printer _____________________________________ 15
Prepare the Printer ________________________________________________________ 17
Load Cards____________________________________________________________ 17
Load Print Ribbon ______________________________________________________ 17
Load Cleaning Roller ___________________________________________________ 18
Install Ribbon Cartridge ________________________________________________ 19
Install the Printer Driver _____________________________________________________ 20
USB Installation using the Installation CD _________________________________ 20
USB Installation using a downloaded driver ______________________________ 24
Network Installation using the Installation CD ____________________________ 28
Network Installation using a downloaded driver _________________________ 32
Retrieve the Printer IP Address __________________________________________ 39
Printer Sharing _____________________________________________________________ 41
Printer Sharing Requirements ___________________________________________ 42
Set Up the Host PC for Printer Sharing, Windows 7, 64-bit__________________ 43
Install the Driver on the Client PC, Windows 7 ____________________________ 44
Set Up the Host PC for Printer Sharing, Windows XP, 32-bit ________________ 46
Install the Driver on the Client PC, Windows XP, 32-bit ____________________ 48
Set Up the Host PC for Printer Sharing, Windows Server 2003, 32-bit ________ 50
Install the Driver on the Client PC _______________________________________ 50
Set up the Host PC for Printer Sharing, Windows Server 2008, 64-bit ________ 52
Install the Driver on the Client PC _______________________________________ 53
Use the Printer from the Client PC _______________________________________ 55
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Management Tasks at the Host PC______________________________________ 55
Tips for Success ________________________________________________________ 56
Printer Pooling _____________________________________________________________ 57
Printer Pooling Requirements ___________________________________________ 57
Operating Systems Supported __________________________________________ 57
Setup a Printer Pool, Windows 7 and Windows Vista ______________________ 58
Setup a Printer Pool, Windows XP and Windows Server 2003 (32-bit) _______ 60
Setup a Printer Pool, Windows Server 2008, 64-bit ________________________ 62
Tips for Success ________________________________________________________ 64
Chapter 4: Printing Cards__________________________________________________________ 65
Printing Cards: Printer with Input Hopper ________________________________________ 66
Printing from ID Software ___________________________________________________ 66
Printing from Other Software _______________________________________________ 66
Printing Cards: Printer with Single Feed Slot______________________________________ 67
Printing from ID Software ___________________________________________________ 67
Printing from Other Software _______________________________________________ 67
Chapter 5: Using the Printer________________________________________________________ 69
Use the Front Panel ____________________________________________________________ 69
Power switch ______________________________________________________________ 69
LCD panel ________________________________________________________________ 69
User button and light ______________________________________________________ 70
Down Arrow, Up Arrow, and Enter keys _____________________________________ 70
Ribbon Light ______________________________________________________________ 70
Card Light ________________________________________________________________ 71
Use the LCD Menus____________________________________________________________ 71
LCD Menus________________________________________________________________ 72
Messages and Conditions _____________________________________________________ 72
Messages on the Printer____________________________________________________ 73
Messages on the XPS Card Printer Driver ____________________________________ 73
Messages on the Printer Manager __________________________________________ 74
Other Messages ___________________________________________________________ 74
Responding to Messages ______________________________________________________ 74
100: Request not supported ____________________________________________ 75
101: Job could not complete ___________________________________________ 75
102: Card not in position________________________________________________ 76
103: Printer problem ____________________________________________________ 76
104: Critical problem ___________________________________________________ 77
105: Magstripe data error ______________________________________________ 77
106: Magstripe data not found _________________________________________ 78
107: Magstripe read data error _________________________________________ 78
108: Magstripe read no data ___________________________________________ 79
109: Print ribbon problem _______________________________________________ 79
110: Print ribbon out or missing __________________________________________ 80
111: Card not picked __________________________________________________ 80
112: Card hopper empty _______________________________________________ 81
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113: Close cover to continue ___________________________________________ 81
114: Cover opened during job _________________________________________ 81
115: Wait for print temperature _________________________________________ 82
116: Magstripe not available ___________________________________________ 82
117: Reader not available ______________________________________________ 82
118: Print ribbon type problem _________________________________________ 83
119: Print ribbon not supported _________________________________________ 83
120: User paused the printer ___________________________________________ 83
121: Print ribbon ID problem ____________________________________________ 83
122: Magnetic stripe format problem ___________________________________ 84
123: Insert new card then continue _____________________________________ 84
124: Insert same card then continue ____________________________________ 84
Printer Driver Messages ________________________________________________________ 85
500: The printer is not available. The card cannot print.___________________ 85
501: The printer connection was lost. Printing the card is canceled. _______ 85
502: The card data is missing or is not usable. The card cannot print. ______ 86
503: The magnetic stripe data is missing. The card cannot print. __________ 86
505: Bonjour is not installed. Cannot connect to the printer. ______________ 86
506: A card is currently processing.______________________________________ 87
Clean the Printer ______________________________________________________________ 88
Run a cleaning card_______________________________________________________ 88
Clean the printhead _______________________________________________________ 90
Chapter 6: Card Design and Setup_________________________________________________ 93
Card Components ____________________________________________________________ 94
Color Printing______________________________________________________________ 94
Print Ribbon ___________________________________________________________ 94
Managing Color _______________________________________________________ 95
Printing Text ___________________________________________________________ 95
Printing Graphics_______________________________________________________ 95
Monochrome Printing______________________________________________________ 97
Monochrome Panels in Full-Color Ribbon ________________________________ 97
Monochrome Ribbon __________________________________________________ 97
Printing Bar Codes _____________________________________________________ 98
Printing Text _________________________________________________________ 100
Printing Graphics ____________________________________________________ 100
Topcoat Printing _________________________________________________________ 100
Card Design: Magnetic Stripe ________________________________________________ 102
About Magnetic Stripe___________________________________________________ 102
Magnetic Stripe Formats _________________________________________________ 103
Card Design: Smart Card ____________________________________________________ 105
About Smart Card _______________________________________________________ 105
Requirements________________________________________________________ 105
Smart Card Codes on the Printer Label________________________________ 106
Printing and Non-Printing Areas ______________________________________________ 107
Standard Magnetic Stripe Area __________________________________________ 107
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Smart Card Non-printing Area ____________________________________________
Other Areas _________________________________________________________
Card Layout ________________________________________________________________
Backgrounds ____________________________________________________________
Image Placement _______________________________________________________
Badges _________________________________________________________________
Settings_____________________________________________________________________
Windows Properties and Preferences _____________________________________
Printer Manager _________________________________________________________
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Chapter 7: Printer Driver _________________________________________________________ 111
Communication with the Printer __________________________________________ 111
Using the driver __________________________________________________________ 112
Chapter 8: Updates, Upgrades, and More ________________________________________
Updates ____________________________________________________________________
Updating the Driver______________________________________________________
Upgrades and Printer Options ________________________________________________
Deviations __________________________________________________________________
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Chapter 9: Removing a Printer from a Windows PC________________________________ 117
Chapter 10: Troubleshooting_____________________________________________________
Tools for Troubleshooting _________________________________________________
Locate the Problem__________________________________________________
Fixing the Printer System ______________________________________________
The XPS Card Printer Driver ___________________________________________
ID Software __________________________________________________________
Using the Printer Plug-in_______________________________________________
Other Components of the System_____________________________________
Installation Troubleshooting ______________________________________________
USB Installation Troubleshooting _______________________________________
Network Installation Troubleshooting __________________________________
Driver Problems__________________________________________________________
The driver does not detect the network-connected printer _____________
The driver does not detect the USB-connected printer _________________
Unexpected messages appear _______________________________________
Driver status or Windows print queue does not provide expected data _
Card Appearance ______________________________________________________
Something did not print ______________________________________________
Printing includes unexpected data ___________________________________
The color printing has flaws ___________________________________________
The printing is too light________________________________________________
The printing in too dark _______________________________________________
The monochrome printing has flaws___________________________________
Magnetic Stripe _________________________________________________________
For Managers Only ______________________________________________________
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Chapter 11: Supplies and Parts __________________________________________________ 139
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Print Ribbon ____________________________________________________________
Color Print Ribbon____________________________________________________
Monochrome Print Ribbon____________________________________________
Print Ribbon Storage Guidelines_______________________________________
Cards ___________________________________________________________________
Card Size ____________________________________________________________
Card Material _______________________________________________________
Pre-Punched Cards _________________________________________________
New Cards for Color Printing__________________________________________
Adhesive Backed Cards______________________________________________
Card Quality Guidelines _________________________________________________
Card Surface ________________________________________________________
Card Handling_______________________________________________________
Card Storage ________________________________________________________
Replacement Parts ______________________________________________________
Printhead Cartridge __________________________________________________
Print Ribbon Cartridge________________________________________________
Cleaning Supplies____________________________________________________
Cleaning Roller Spindle ______________________________________________
Large Output Hopper Option ________________________________________
Lock Option _________________________________________________________
Power Supply _______________________________________________________
200-Card Input Hopper_______________________________________________
Cables used with the Printer______________________________________________
Data Cable _________________________________________________________
Power Cable ________________________________________________________
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Chapter 12: How-To Topics ______________________________________________________
Install a Large Output Hopper ____________________________________________
Install the 200-Card Input Hopper_________________________________________
Install the Lock Option ___________________________________________________
Adjust the Colors Printed _________________________________________________
Brightness ___________________________________________________________
Contrast_____________________________________________________________
Color Balance _______________________________________________________
View Card Counts using the Driver________________________________________
View Card Counts from the Printer LCD Menu _____________________________
Change a Card Design __________________________________________________
Run a Cleaning Card ____________________________________________________
Clean the Printhead _____________________________________________________
Set the Driver Network Port Value_________________________________________
Encode Magnetic Stripe without Printing __________________________________
Change the LCD Backlight_______________________________________________
Get the Printer Network IP Address _______________________________________
Get the Printer USB IP Address ____________________________________________
Load Cards _____________________________________________________________
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Load Ribbon ____________________________________________________________
Load Cleaning Roller ____________________________________________________
Install Ribbon Cartridge __________________________________________________
Open Printing Preferences _______________________________________________
Open Preferences from My XPS Card Printer ___________________________
Open Preferences from the Start Menu in Windows 7 or Vista ___________
Open Preferences from the Start Menu in Windows XP _________________
Open the Printer Manager _______________________________________________
Open Printer Properties __________________________________________________
Open Printer Properties from My XPS Card Printer ______________________
Open Printer Properties from the Start Menu in Windows 7 or Vista ______
Open Printer Properties from the Start Menu in Windows XP_____________
Printer Permissions ____________________________________________________
Print Driver Sample Cards ________________________________________________
Print a Printer Test Card __________________________________________________
Print on Both Sides of the Card ___________________________________________
Print More Than One Copy of a Card _____________________________________
Rotate the Card_________________________________________________________
View Printer Status _______________________________________________________
Printer Status_________________________________________________________
Port Type ____________________________________________________________
Printer Information ___________________________________________________
Option Information___________________________________________________
Supplies _____________________________________________________________
Test _________________________________________________________________
Find the Printer Serial Number ____________________________________________
Viewing the Serial Number from the Front Panel _______________________
Set Magnetic Stripe Coercivity ___________________________________________
Set the Print Area ________________________________________________________
Set the Print Resolution ___________________________________________________
Set IP Address Type ______________________________________________________
Use Print Blocking Escapes _______________________________________________
About Printing Areas _________________________________________________
Print Blocking ________________________________________________________
Topcoat Add Statement _____________________________________________
Topcoat Remove ____________________________________________________
Full Card Topcoat Options____________________________________________
Use Magnetic Stripe Escapes_____________________________________________
Using Magnetic Stripe Escapes _______________________________________
Supported Escape Codes ____________________________________________
Use Magnetic Stripe Fonts ________________________________________________
View the Driver Version __________________________________________________
View Network Information________________________________________________
Print Bar Codes Using Monochrome ______________________________________
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Chapter 13: Legal Notices _______________________________________________________ 201
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Safety and Compliance _____________________________________________________
Regulatory Compliance _________________________________________________
Notice for USA (FCC notice) __________________________________________
Notice for Canada __________________________________________________
Notice for Europe ___________________________________________________
Notice for Taiwan ___________________________________________________
Notice for Japan ____________________________________________________
Notice to All Users _______________________________________________________
Liability Statement _______________________________________________________
Safety __________________________________________________________________
Safe environment ____________________________________________________
Safe human interface ________________________________________________
Acknowledgments ______________________________________________________
Fonts ________________________________________________________________
Disclaimer_______________________________________________________________
Proprietary Notice _______________________________________________________
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Revision Log
DataCard XPS Card Printer
Installation and User Guide
Revision
Date
Description of Changes
A
January 2011
First release of this document as a single file.
B
October 2011
Includes features supported by driver version 2.1
x
Chapter 1: Welcome to Card
Printer Information
This manual describes the XPS Card Printer and how to use it.
Before you use the printer, install and set up the printer. In most cases, install the
Windows driver for the printer as part of setup. See “Install the Printer” for the
steps to follow.
Please read this XPS Card Printer Installation and User Guide thoroughly before
you use the printer.
Each card program has specific features, and it is important for you to understand
the features of your card program. Talk with your supervisor, system
administrator, or other person to understand the features of your card program. It
will help you to successfully print cards using the printer.
About the Printer
Card printers are compact
printers that apply images
and text to plastic cards.
The card printer can print
full-color and monochrome
images, depending on the
type of print ribbon
installed.
There are several options
available for the card
printer including magnetic
stripe, smart card,
automatic duplex, and
reject hopper. The configuration label on the printer can help you determine the
options installed. See the “Printer Configuration Label ” for more information
about the factory-installed options.
1
The card printer is available with an input hopper or with a single feed slot, and
with or without automatic duplex. Click one of the following to view the different
options:
•
“Printer with Input Hopper”
•
“Printer with Single-Feed Slot”
•
“Printer with Duplex Option”
•
The printer is designed to issue cards either one at a time or in batches — up
to 100 cards at a time. An optional 200-card input hopper is available for some
printers.
•
A busy issuance site might issue up to 10,000 cards a month.
•
Often, a site will have busy times and slow times. During busy times, the site
might use more than one printer to keep up with demand.
HINTS & TIPS
Printer Components
Printer with Single-Feed Slot
if
2
Welcome to Card Printer Information
Printer with Input Hopper
Inside a single-feed or hopper-equipped printer
3
Printer with Duplex Option
Inside a printer with a duplex option
4
Welcome to Card Printer Information
Printer Configuration Label
The printer has a label on the side of the cover
arm that shows the components installed. Find
the label on the side of the cover arm:
The label shows:
•
Printer name, which also appears on the
model label
•
Configuration, which includes options in the
printer:
•
Date and country of assembly
•
The MAC address to use when the printer is connected via an Ethernet
network
The printer label provides information that is useful when requesting service. It
can also help you know the components installed. Some components might be
installed by the dealer or sales group. The information for those items should be
hand-written on the label.
5
Printer System
The card printer is used with other equipment and software to create a card
production system. The system produces cards for a specific purpose and the
cards must meet requirements. Ask about the requirements for cards that you
produce, or see “Card Design and Setup” for typical requirements.
The system can include:
1. A PC, with software to support
the printer, such as:
•
The XPS Card Printer Driver
for Windows.
•
ID software designed
specifically to capture, format,
and save the data for cards.
•
A retail application such as
Microsoft® Word or Adobe®
Photoshop®.
•
See “Installation
Requirements”.
2. Capture devices, such as:
•
A digital camera to take photos for ID badges and other cards, connected
to the PC.
•
A signature capture pad or fingerprint reader.
3. The printer with supplies and a facility power source.
4. A data connection between the printer and PC, which can be a USB
connection or a network connection. (Do not use both connections with one
printer.)
Tasks and Users
In most work places, more than one person uses the printer. Each person might
use it differently.
6
•
The Operator makes cards using the printer, loads supplies, and handles
minor problems such as a card jam.
•
The Manager sets up the card making system, sets up card designs, and
might identify new ways to use the card printer in the organization.
Welcome to Card Printer Information
Information for Users
This guide provides operator information and describes how to install, use the
printer, and perform routine tasks.
An additional Solution Guide is available for use by Administrators or by
professionals designing a new system for printing cards.
When the XPS Card Printer Driver is installed, the information is also installed.
The installation creates a desktop icon called My XPS Card Printer. Use My XPS
Card Printer to choose the user level. This sets the type of information you view.
Using My XPS Card
Printer, you can also:
•
Open the
Printers Window
to view the
status of the
printer and to
view settings.
•
Print a guide on
a paper printer.
•
Link to the web
site.
For Non-Windows Users
The information for the card printer can be viewed and printed from other
operating systems, such as Linux.
Insert the Driver CD into the PC, open a file and folder browser, and open the
Documentation folder. Select a document to view.
My XPS Card Printer is a Windows application. It does not run on non-Windows
operating systems.
7
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Welcome to Card Printer Information
Chapter 2: Installation
Requirements
Your installation method depends on how many users will print to
the card printer, the operating system you will use to send card
data and other decisions in your environment.
This section describes:
•
“PC Requirements”
•
“Site Requirements”
•
“Electrical Requirements”
•
“Choosing Your Installation Method”
PC Requirements
Use a PC that meets or exceeds the following:
•
A 32- or 64-bit processor, running at 1 GHz or faster
•
2 GB or more memory (RAM) and at least 1GB free space on the hard drive
•
The following operating systems are supported:
Windows 7, 32- or 64-bit
Windows Vista, 32- or 64-bit
Windows XP, 32-bit. Windows MSXML 6.0 and the Windows XPS Essentials
pack are required to install the printer driver. The driver installer checks the
operating system for these files and installs them if needed.
Windows 2003 Server, 32- or 64-bit
Windows 2008 Server, 32- or 64-bit
•
Apple® Bonjour® for Windows is required to install the printer driver. The
driver installer checks the operating system for this application and installs it
if needed.
•
USB 2.0 port or Ethernet network connection
•
ID software to capture and organize the data to appear on each card.
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Network Requirements
To install a printer on a network, the following components are required:
•
An Ethernet network that uses the TCP/IP protocol and can run at 100
megabits per second, also called 100base-T. Printers also support 10base-T.
•
An Ethernet cable to connect the printer to the network. An Ethernet cable is
not supplied with the printer.
•
A PC that meets the requirements listed above, that is connected to and
communicating with the network.
•
You can connect many network printers to one PC. The maximum number of
printers depends on the capacity of the network to deliver data to the printer.
USB Requirements
To install a printer using a USB connection, the following components are
required:
10
•
A high speed USB port. USB 2.0 is recommended.
•
A USB cable to connect the printer to the PC. A USB cable is supplied with the
printer.
•
A PC that meets the requirements listed above.
•
If you need to connect two card printers to a PC with one USB port, use a
single, independently-powered USB hub to which both printers can be
connected.
•
Up to four card printers can be connected to a PC using USB cables.
Installation Requirements
Site Requirements
Set up and use the printer in an
environment that meets the
following requirements.
•
Provide space for the printer
and for clearance around
the printer. The printer
dimensions and clearance
area is shown in the table
below.
Dimensions (inches/mm)
Printer
Model
A
B
C
D
E
F
G
SD260
10.00
254
8.80
224
4.00
102
6.85
174
4.00
102
15.37
390
4.00
102
SD360 with
Smart Card
10.00
254
8.80
224
4.00
102
6.85
174
4.00
102
21.21
539
4.00
102
CD800S
10.00
254
8.80
224
4.00
102
6.85
174
4.00
102
21.21
539
4.00
102
Options such as a large output stacker and 200-card input hopper add height to the
printer. Additional clearance is required when using these options.
•
Place the printer in an environment with temperatures ranging from 60° F to
95° F (15° C to 35° C).
•
Use a single phase, 3-wire, grounded receptacle.
•
•
•
•
•
•
Keep all dust, dirt, food, and liquids away from the printer.
Keep paper and foreign materials off the printer.
Place the printer on a sturdy, level surface.
Place the printer away from direct sunlight.
Do not place printer near heating ducts, fans, or other air vents.
Do not use the printer for purposes other than the intended use.
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•
•
Prevent debris from entering the printer.
Place the printer in a clean office environment.
Electrical Requirements
The power supply has earned the ENERGY STAR® and is rated as follows:
Printer Model
Electrical Requirements
SD260
SD360
110-240V/50-60 Hz/3.0 Amp
CD800
The power supply detects the input voltage, and works within the range stated.
The printer is ENERGY STAR qualified only when used with the included power
supply.
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Installation Requirements
Chapter 3: Install the Printer
This section provides information about installing
the printer and driver on a PC running a supported
Windows operating system. Printer installation
includes preparing the printer and then installing
the driver.
Most often, the driver is installed using the installation CD shipped with the
printer. The driver installation procedure prompts you to power on the printer
and when to connect cables.
Installation includes the following steps:
1. Choosing Your Installation Method
2. Prepare the Printer
•
Load Cards
•
Load Print Ribbon
•
Load Cleaning Roller
3. Install the Printer Driver
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Choosing Your Installation Method
Your installation method depends on how many users will print to the card
printer, the operating system you will use to send card data, and other decisions
in your environment.
The printer can be installed using one of the following installation methods:
Driver CD
The printer ships with a CD in the printer carton. In most cases,
install the driver from the CD using one of the following
connection types:
• USB Installation using the Installation CD
• Network Installation using the Installation CD
Download
If you do not have access to the installation CD, install the driver
from a downloaded driver file:
• USB Installation using a downloaded driver)
• Network Installation using a downloaded driver)
Printer Sharing Printer sharing allows one or more PCs (clients) to print cards to
a printer installed on a different PC (host). The driver uses the
built-in printer sharing capabilities of the operating system.
• Printer Sharing Requirements
• Operating Systems Supported
Printer Pooling A printer pool is a group of printers that act as one printer. Print
jobs are sent to the pool and are distributed among the available
printers.
• Printer Pooling Requirements
• Operating Systems Supported
• Setup a Printer Pool, Windows 7 and Windows Vista
14
Install the Printer
Connecting More Than One Printer
There are several choices for connecting more than one printer to a PC or for
having more than one PC connected to a printer. You can connect to several
printers installed on a network, or connect multiple printers to a PC using USB
cables.
Use the following guidelines to install more than one printer using USB cables:
•
Connect and install one printer at a time. The PC cannot run more than one
installation program at a time.
•
USB protocol allows devices to be connected to the PC through another USB
device. USB protocol also uses hubs to which multiple USB devices can be
connected.
If you need to connect two card printers to a PC with one USB port, use an
independently-powered USB hub to which both printers can be connected.
•
Up to four card printers can be connected to a PC using USB cables.
•
Use one powered high-speed (USB 2.0) hub. Do not daisy-chain multiple
hubs.
•
The printer(s) must be powered on for the PC to detect it. It must remain
powered on during installation.
To Install Additional Printers
For each USB printer installed after the initial USB installation, follow these
instructions:
1. Load supplies and then power on the printer. See “Prepare the Printer” for
the steps to follow.
2. Log on to the PC as a user with Administrator access.
3. Connect the printer to the PC using a USB cable.
4. The operating system detects the new device. It might display a popup during
installation.
5. If the operating system does not display a popup within a few minutes, check
the Printers window to see if the icon for the new printer is displayed. At
times, the software installs without displaying the popup.
6. The operating system usually uses the existing driver files to install the driver
for this printer. Insert the driver CD only if you are prompted for it.
15
Using more than one printer on a PC
When using more than one printer on a PC, keep the following in mind:
16
•
Select the printer to use in the ID software or other application. Card jobs will
be sent to the selected printer even if more than one card printer is attached to
the PC.
•
When messages are displayed, the title bar of the message box displays the
name of the printer causing the message. Keep track of the printer names.
•
Each printer has its own icon in the Printers window, and each printer has
separate Properties and Printing Preferences dialog boxes. Settings are not
shared among printers.
Install the Printer
Prepare the Printer
Prepare the printer to print cards by installing supplies including blank card
stock, print ribbon, the cleaning roller, and optional equipment. For more
information on optional equipment, see Install Printer Options.
Load Cards
If you are using a manual feed
printer, skip this step and keep a
supply of blank cards close to
the printer. For printers with an
input hopper, continue with
these steps:
1. Open the input hopper (a).
2. Fan cards before placing
them into input hopper (b).
Insert magnetic stripe cards
with the stripe down and
toward the right-hand side of the input hopper.
3. Close input hopper (c).
Load Print Ribbon
Load the ribbon when you install the printer
and when the ribbon runs out.
1. Open the printer’s top cover.
17
2. Remove the print ribbon cartridge.
3. Load a full roll of print ribbon onto the
spindle closest to the cartridge handle.
4. Place the empty spool on the spindle
with the black gear.
5. Wind the empty spool counterclockwise one full turn.
Load Cleaning Roller
Load a new cleaning roller with each
new roll of print ribbon.
The printer ships with the cleaning
roller spindle installed on the print
ribbon cartridge.
1. Remove the cleaning roller spindle
from the ribbon cartridge and slide
the continuous cleaning sleeve
onto the spindle (a).
2. Snap the spindle with sleeve installed back onto the ribbon cartridge (b).
3. Remove the protective wrapper from the cleaning sleeve (c).
18
Install the Printer
Install Ribbon Cartridge
Install the assembled print ribbon
cartridge into the printer.
1. Hold the print ribbon cartridge by the
handle and lower into the printer with
the handle toward the front of the
printer.
2. Check to see that the ribbon cartridge
is correctly positioned in the guides.
3. Close the printer cover.
19
Install the Printer Driver
This section provides information about installing the printer driver on a PC
running a supported Windows operating system. See “PC Requirements” for a
list of supported operating systems.
Most often, the driver is installed using the installation CD shipped with the
printer. The driver installation procedure prompts you to power on the printer
and when to connect cables.
Use one of the following links to view instructions about how to install the
printer driver:
•
“USB Installation using the Installation CD”
•
“USB Installation using a downloaded driver”
•
“Network Installation using the Installation CD”
•
“Network Installation using a downloaded driver”
USB Installation using the Installation CD
1. Log on to the PC as a user with Administrator access.
2. Insert the driver CD in the PC’s drive. The driver install window opens.
3. Click the Install a USB Printer button.

20

Install the Printer
4. The driver might require additional software, and present a license agreement
for that software. Read the license agreement(s) presented, click the Accept
box, and then click the blue arrow pointing to the right.
5. Follow the steps to “Prepare the Printer”.
Use the green media controls to view step-by-step instructions about how to
Prepare the Printer.
6. Click the blue arrow pointing to the right.
7. Plug in and power on the printer.
21
8. The installer will prompt you to connect the printer to the PC using a USB
cable.
22
Install the Printer
9. Connect the printer to the PC using a USB cable.
10. When installation is complete, the Print a Sample Card page appears. Check
that “Ready” is displayed on the LCD panel and click the Print Sample Card
button. Installation is complete when the sample card prints successfully.
For more information on how to print a sample card or a printer test card, see
“Print Driver Sample Cards” or “Print a Printer Test Card”.
23
USB Installation using a downloaded driver
The printer ships with an Installation CD in the printer carton. In most cases,
install the driver from the Installation CD. If you do not have access to the
Installation CD, follow these steps:
1. Log on to the PC as a user with Administrator access.
2. Obtain the download file on a portable storage medium, such as CD or USB
drive, and copy it to your hard drive; by email and save it to your hard drive;
or using a method such as the following:
A. Browse to the Downloads area of the Web site (or the Products page for
the printer) and choose the driver for your printer and operating system.
B. Click the link.
C. When the File Download dialog appears, click Save.
D. Choose a location on your PC, such as C:\Temp and click Save.
Your network might prevent the download or installation of this file. Ask
your network support personnel for help when downloading this file and
when installing the driver.
3. Browse to the location of the file saved in Step 2 on your PC.
4. Double-click the downloaded file. The file will have a name similar to
XPSCardPrinterDriver.exe. The card printer installer window opens.
5. Click the Install a USB Printer button.
6. The driver might require additional software, and present a license
agreement for that software. Read the license agreement(s) presented, click
the Accept box, and then click the blue arrow.
24
Install the Printer
7. Follow the steps to “Prepare the Printer”.
Use the green media controls to view step-by-step instructions about how to
Prepare the Printer.
8. Click the blue arrow pointing to the right.
9. Plug in and power on the printer.
25
10. The installer will prompt you to connect the printer to the PC using a USB
cable.
11. Connect the printer to the PC using a USB cable.
26
Install the Printer
12. When installation is complete, the Print a Sample Card page appears. Check
that “Ready” is displayed on the LCD panel and click the Print Sample Card
button. Installation is complete when the sample card prints successfully.
For more information on how to print a sample card or a printer test card, see
“Print Driver Sample Cards” or “Print a Printer Test Card”.
27
Network Installation using the Installation CD
1. Log on to the PC as a user with Administrator access.
2. Insert the driver CD in the PC’s drive. The driver installer window opens.
3. Click the Install a Network Printer button.
4. The driver might require additional software, and present a license
agreement for that software. Read the license agreement(s) presented, click
the Accept box and then click the blue arrow.
28
Install the Printer
5. Follow the steps to “Prepare the Printer”.
Use the green media controls to view step-by-step instructions about how to
Prepare the Printer.
6. Click the blue arrow pointing to the right.
7. Connect the printer to the network using an Ethernet cable.
29
8. Plug in and power on the printer.
9. Use the LCD panel to retrieve the printer’s IP Address. For step-by-step
instructions, see “Retrieve the Printer IP Address”.
10. Return to the Main menu on the LCD display. Check that “Ready” is
displayed and the User button glows green.
30
Install the Printer
11. The Card Printer installer opens the Printer Properties window automatically.
When this window opens, click the Configure Port button and enter the IP
Address retrieved in Step 9 in the Printer Name or IP Address area.
IMPORTANT!
In some cases, the Port Number changes when the printer’s IP address is
entered. If a number other than 9100 is displayed in the Port Number field,
delete the number and type 9100. The printer uses Port 9100.
31
12. When installation is complete, the Print a Sample Card page appears.
13. Check that “Ready” is displayed on the LCD panel and click the Print Sample
Card button to verify that the installation is complete. Installation is complete
when the sample card prints successfully.
For more information on how to print a sample card or a printer test card, see
“Print Driver Sample Cards” or “Print a Printer Test Card”.
Network Installation using a downloaded driver
The printer ships with an Installation CD in the printer carton. In most cases,
install the driver from the Installation CD. If you do not have access to the
Installation CD, follow these steps:
1. Log on to the PC as a user with Administrator access.
2. Obtain the download file on a portable storage medium, such as CD or USB
drive, and copy it to your hard drive; by email and save it to your hard drive;
or using a method such as the following:
A. Browse to the Downloads area of the Web site (or the Products page for
the printer) and choose the driver for your printer and operating system.
B. Click the link.
C. When the File Download dialog appears, click Save.
D. Choose a location on your PC, such as C:\Temp and click Save.
32
Install the Printer
E. When the File Download dialog appears, click Save.
Your network might prevent the download or installation of this file. Ask
your network support personnel for help when downloading this file or
when installing the driver.
3. Browse to the location of the file saved in Step 2 on your PC.
4. Double-click the downloaded file. The file will have a name similar to
XPSCardPrinterDriver.exe. The driver installer window opens.
5. Click the Install a Network Printer button.
33
6. The driver might require additional software, and present a license
agreement for that software. Read the license agreement(s) presented, click
the Accept box and then click the blue arrow.
7. Follow the steps to “Prepare the Printer”.
Use the green media controls to view step-by-step instructions about how to
Prepare the Printer.
8. Click the blue arrow pointing to the right.
9. Connect the printer to the network using an Ethernet cable.
34
Install the Printer
10. Plug in and power on the printer.
35
11. Use the LCD panel to retrieve the printer’s IP Address. For step-by-step
instructions, see “Retrieve the Printer IP Address”.
12. Return to the Main menu on the LCD display. Check that “Ready” is
displayed and the User button glows green.
36
Install the Printer
13. The Card Printer installer opens the Printer Properties window automatically.
When this window opens, click the Configure Port button and enter the IP
Address retrieved in Step 11 in the Printer Name or IP Address area.
IMPORTANT!
In some cases, the Port Number changes when the printer’s IP address is
entered. If a number other than 9100 is displayed in the Port Number field,
delete the number and type 9100. The printer uses Port 9100.
37
14. When installation is complete, the Print a Sample Card page appears.
15. Check that “Ready” is displayed on the LCD panel and click the Print Sample
Card button to verify that the installation is complete. Installation is complete
when the sample card prints successfully.
For more information on how to print a sample card or a printer test card, see
“Print Driver Sample Cards” or “Print a Printer Test Card”.
38
Install the Printer
Retrieve the Printer IP Address
The Address Mode determines how the network address of the printer is
assigned. The choices are DHCP and Static IP. DHCP stands for “Dynamic Host
Configuration Protocol” and means that the network assigns the IP Address to
the printer. Static IP means that you set the IP Address assigned by your network
support personnel. Network support personnel can tell you whether the network
uses DHCP or static IP addressing.
1. Begin when the LCD panel shows “Ready” on
Line 1 of the display.
2. Press the U SER button (a).
“Suspended” appears on Line 1, “Menu
available” appears on Line 2, and the USER
button glows amber.
3. Press the ENTER key (b).
“Main Menu” is displayed on Line 1 and
“Maintenance” appears on Line 2.
4. Press the down arrow key (c).
“Main Menu” displays on Line 1 and “Status” is
displayed on Line 2.
5. Press the ENTER key (d).
“Status” appears on Line 1 and “Serial Number”
displays on Line 2.
6. Press the down arrow key two times (e).
“Status” will be displayed on Line 1 and
“Network Status” will be shown on Line 2.
7. Press the ENTER key (f).
“Network Status” will be displayed on Line 1 and
“Address Mode” will show on Line 2.
8. Press the down arrow key (g).
“Network Status” appears on Line 1 and “IP
Address” is shown on Line 2.
39
9. Press the ENTER key (h).
“IP Address” appears on Line 1 and the
printer’s IP Address will be displayed on Line 2.
10. Record the printer’s IP Address (i).
11. Exit the menu system by pressing the USER
button repeatedly until “Ready” is displayed on
Line 1 and the U SER button changes from amber
to green.
40
Install the Printer
Printer Sharing
This section describes how to use a printer over a network using Microsoft File
and Printer Sharing. Shared printing includes a host PC and up to ten client PCs.
The printer is connected to a host PC with the printer driver installed. Client PCs
print to the shared printer over a network. Client PCs do not have the same level
of access to the printer driver as the host PC.
•
Printer Sharing Requirements
•
Set Up the Host PC for Printer Sharing, Windows 7, 64-bit
•
•
Set Up the Host PC for Printer Sharing, Windows XP, 32-bit
•
•
Install the Driver on the Client PC, Windows XP, 32-bit
Set Up the Host PC for Printer Sharing, Windows Server 2003, 32-bit
•
•
Install the Driver on the Client PC, Windows 7
Install the Driver on the Client PC
Set up the Host PC for Printer Sharing, Windows Server 2008, 64-bit
•
Install the Driver on the Client PC
•
Set Up the Host PC for Printer Sharing, Windows Server 2003, 32-bit
•
Management Tasks at the Host PC
•
Tips for Success
41
Printer Sharing Requirements
Before sharing a printer over a network, the following requirements must be met:
•
Each PC that will use the printer must have a working network card installed.
•
Operating systems and combinations supported:
•
Windows 7, 64-bit Host PC
•
•
Windows XP, 32-bit Host PC
•
•
Windows XP SP3, Windows Vista, or Windows 7, 32-bit Client PCs
Windows Server 2008 R2, 64-bit Host PC
•
42
Windows XP, 32-bit Client PCs.
Windows Server 2003 R2, 32-bit Host PC
•
•
Windows 7, 64-bit Client PCs.
Windows XP SP3, Windows Vista, or Windows 7, 64-bit Client PCs
•
The Host and the Client PC must be using the same type of processor, either
32 or 64-bit.
•
The Host PC must be configured and enabled for sharing.
•
The Host PC must remain on, with the Windows operating system running.
•
The Host PC must grant permissions for users that will print to the shared
printer.
Install the Printer
Set Up the Host PC for Printer Sharing, Windows 7, 64-bit
1. Install the printer on the host PC:
A. See “Network Installation using the Installation CD”
B. See “Network Installation using a downloaded driver”
2. Configure the host PC for printer sharing:
A. From the Windows Start menu, open the Control Panel.
B. Select Network and Internet and then Network and Sharing Settings.
C. Click the Advanced Sharing Settings button:
a. Set the Network Discovery to ON.
b. Set the File and Printer Sharing to ON.
c. Set the Password protected sharing to ON.
3. Enable printer sharing:
A. From the Windows Start menu, choose Devices and Printers. The Printers
window opens.
B. Right-click on the printer and select Properties. The Printing Properties
window opens.
C. Click on the Sharing tab to display the settings.
a. Select the "Share this printer" checkbox to enable sharing.
b. Write down the printer name or rename the printer.
This step is important to success! The client PC installation requires
the printer name to install the driver.
c. Make sure that the "Render print jobs on client computers" checkbox
has a checkmark in it.
d. Click the Apply button to apply these settings.
e. Close Printer Properties.
4. Configure security:
A. Open Printer Properties. See “Open Printer Properties”.
B. Choose the Security tab.
C. Review the Group or User Names list. If the names or group for which
you want to specify permissions do not appear in the list, add the names
or create a group:
43
a. Choose the Add button to open the Users and Groups dialog box.
b. Click on the name and click Add. Repeat for each name to add.
c. When finished adding names, click OK. The Users and Groups dialog
box closes.
D. In the Names list, select the name or group for which you want to specify
permissions.
a. Select Manage this printer for the Everyone group.
b. To restrict users, remove the check from the All Print permission in
the Everyone group and set permissions for each user.
Note: Do not use the Manage documents or the Deny checkboxes for any
name or group.
c. Select Apply to save the change. Save changes for each name.
d. Close Printer Properties.
5. Use the tabs and settings in Printing Preferences and Printer Properties to
reflect the card design including ribbon type, print mode, and magnetic stripe
options. Write the settings down so you can make the same settings on the
client PC.
Install the Driver on the Client PC, Windows 7
The Client PC must have a user account and password that matches an account
on the Host PC.
1. Install the driver on the client PC:
A. Login to the client PC with an account that has administrator privileges
and matches an account on the host PC.
B. From the Windows Start menu, select Devices and Printers.
C. Choose File> Add a printer.
D. Select Add a network, wireless, or Bluetooth printer.
E. The client driver will be installed from the host PC.
•
If the printer is not discovered automatically, select "The printer that I
want wasn't listed" entry.
•
In the address bar, type the name of the Host PC and the printer name
following this format: \\host PC name\shared printer name.
2. Install the following support files from the driver CD, if needed.
44
Install the Printer
•
Install magnetic stripe fonts if the client PCs will be processing magnetic
stripe cards.
•
Copy the printer documentation folder to each client PC.
•
Install the ID Works XPS Card Printer Plug-in, if necessary.
3. Configure the Client PC:
Settings on the client PC, such as ribbon type and print resolution, must be
configured to match the settings of the host PC. The client PC will not
automatically detect the type of ribbon installed in the printer; instead it will
default to YMCKT ribbon and 300 x 300 dpi resolution. Follow these steps to
change the default settings:
A. Set Ribbon Type:
a. Open Printing Preferences for the shared printer.
b. Click the Layout tab and then click the Advanced… button.
c. Select the type of ribbon from the Ribbon Type drop-down list.
d. Click the Apply button.
e. Close Printing Preferences.
B. Set Print Resolution:
a. Open Printing Properties for the shared printer.
b. Click the Print Mode tab.
c. Select the resolution from the Color and Monochrome drop-down
lists.
d. Click the Apply button and then close Printing Preferences.
e. For more information about print resolution, see “Set the Print
Resolution”.
45
Set Up the Host PC for Printer Sharing, Windows XP, 32-bit
1. Install the printer on the host PC.
A. See “Network Installation using the Installation CD”
B. See “Network Installation using a downloaded driver”
2. Set Simple File Sharing:
A. Open Windows Explorer.
B. Click the Tools menu and select
Folder Options…
C. Click on the View tab and scroll
down to bottom of the Advanced
settings list. Check the Use simple
file sharing (Recommended)
checkbox.
3. Enable printer sharing:
A. From the Windows Start menu, choose Settings> Printers and Faxes. The
Printers window opens.
B. Right-click on the printer and select Properties. The Printing Properties
window opens.
C. Click on the Sharing tab.
D. Click If you understand the risks but wnat to share printers without running the
wizard, click here.
E. Click Just enable Printer Sharing in the Enable Printer Sharing dialog box
and click OK.
46
Install the Printer
F. On the Printer
Properties Sharing tab,
click the "Share this
printer" radio button to
enable sharing.
4. Enter a printer name.
5. Write down the name of
the Host PC.
This step is important to
success! The client PC
installation requires the
printer name to install the
driver.
6. Click OK to save the
settings.
7. Configure security:
A. Open Printer Properties. See “Open Printer Properties”.
B. Choose the Security tab.
C. Review the Group or User Names list. If the names or group for which
you want to specify permissions do not appear in the list, add the names
or create a group.
a. Choose the Add button to open the Users and Groups dialog box.
b. Click on the name and click Add. Repeat for each name to add.
c. When finished adding names, click OK. The Users and Groups dialog
box closes.
D. In the Names list, select the name or group for which you want to specify
permissions.
a. Select Manage this printer for the Everyone group.
b. To restrict users, remove the check from the All Print permission in the
Everyone group and set permissions for each user.
Note: Do not use the Manage documents or the Deny checkboxes for any
name or group.
c. Select Apply to save the change. Save changes for each name.
d. Close Printer Properties.
E. Enable bidirectional support.
47
a. Open Printer Properties and select the Ports tab
b. Confirm that the Enable bidirectional support check box is checked.
Install the Driver on the Client PC, Windows XP, 32-bit
1. Install the driver on the client PC:
The Client PC must have a user account and password that matches an
account on the Host PC.
A. Login to the client PC with an account that has administrator privileges
and matches an account on the host PC.
B. From the Windows Start menu, select Printers and Faxes.
C. Choose File> Add
printer.
D. Click Next on the Add
Printer Wizard window.
E. Click the “A network
printer, or a printer
attached to another
computer” radio button.
F. Click Next.
G. In the Searching for
available printers
window, choose
Connect to this printer and click Next.
H. Type the name of the Host PC and the shared printer name following this
format: \\host PC name\shared printer name.
I.
Choose the shared printer from the drop-down list and then click Next .
J. Click Yes in the Connecting to printer window.
K. In the Default printer window, click Next.
L. Click Finish to close the wizard.
2. Install the following support files from the driver CD, if needed:
48
•
Install magnetic stripe fonts if the client PCs will be processing magnetic
stripe cards.
•
Copy the printer documentation folder to each client PC.
•
Install the ID Works XPS Card Printer Plug-in, if necessary.
Install the Printer
•
Install the support files XPS Essential Pack and MSXML v6.
3. Configure the Client PC:
Settings on the client PC, such as ribbon type and print resolution, must be
configured to match the settings of the host PC. The client PC cannot detect
the type of ribbon installed in the printer; instead it default to YMCKT ribbon
and 300 x 300 dpi resolution. Follow these steps to change the default settings.
A. Set Ribbon Type:
a. Open Printing Preferences for the shared printer.
b. Click the Layout tab and then click the Advanced… button.
c. Select the type of ribbon from the Ribbon Type drop-down list.
d. Click the Apply button.
e. Close Printing Preferences.
B. Set Print Resolution:
a. Open Printing Properties for the shared printer.
b. Click the Print Mode tab.
c. Select the resolution from the Color and Monochrome drop-down
lists.
d. Click the Apply button and then close Printing Properties.
e. For more information about print resolution, see “Set the Print
Resolution”.
49
Set Up the Host PC for Printer Sharing, Windows Server 2003, 32-bit
1. Install the printer on the host PC.
A. See “Network Installation using the Installation CD”
B. See “Network Installation using a downloaded driver”
2. Enable printer sharing:
A. From the Windows Start menu, choose Settings> Printers and Faxes. The
Printers window opens.
B. Right-click on the printer and select Properties. The Printing Properties
window opens.
C. Click on the Sharing tab and click the "Share this printer" radio button to
enable sharing.
D. Enter a printer name.
E. Write down the name of the Host PC.
This step is important to success! The Client PC installation requires the
printer name to install the driver.
F. Click OK to save the settings.
Install the Driver on the Client PC
The Client PC can be using Windows XP, Windows Vista, or Windows 7, 32-bit
operating systems. The following instructions may be slightly different based on
the operating system of the client PC.
1. Install the driver on the client PC:
The Client PC must have a user account and password that matches an
account on the Host PC.
A. Login to the client PC with an account that has administrator privileges
and matches an account on the host PC.
B. From the Windows Start menu, select Printers and Faxes.
C. Choose File> Add printer.
D. Click Next on the Add Printer Wizard window.
E. Click the "A network printer, or a printer attached to another computer"
radio button.
F. Click Next.
50
Install the Printer
G. In the Searching for available printers window, choose Connect to this
printer and click Next.
H. Type the name of the Host PC and the shared printer name following this
format: \\host PC name\shared printer name.
I.
Choose the shared printer from the drop-down list and then click Next .
J. Click Yes in the Connecting to printer window.
K. In the Default printer window, click Next.
L. Click Finish to close the wizard.
2. Install the following support files from the driver CD, if needed:
•
Install magnetic stripe fonts if the client PCs will be processing magnetic
stripe cards.
•
Copy the printer documentation folder to each client PC.
•
Install the ID Works XPS Card Printer Plug-in, if necessary.
•
Install the support files XPS Essential Pack and MSXML v6.
3. Configure the Client PC:.
Settings on the client PC, such as ribbon type and print resolution, must be
configured to match the settings of the host PC.
A. Set Ribbon Type:
a. Open Printing Preferences for the shared printer.
b. Click the Layout tab and then click the Advanced… button.
c. Select the type of ribbon from the Ribbon Type drop-down list.
d. Click the Apply button.
e. Close Printing Preferences.
B. Set Print Resolution:
a. Open Printing Properties for the shared printer.
b. Click the Print Mode tab.
c. Select the resolution from the Color and Monochrome lists.
d. Click the Apply button and then close Printing Properties.
e. For more information about print resolution, see “Set the Print
Resolution”.
51
Set up the Host PC for Printer Sharing, Windows Server 2008, 64-bit
1. Install the printer on the host PC.
A. See “Network Installation using the Installation CD”
B. See “Network Installation using a downloaded driver”
2. Configure the host PC for printer sharing:
A. From the Windows Start menu, open the Control Panel.
B. Select Network and Internet and then Network and Sharing Settings.
C. Click the Advanced Sharing Settings button.
a. Set the Network Discovery to ON.
b. Set the File and Printer Sharing to ON.
c. Set the Password protected sharing to ON.
3. Enable printer sharing:
A. From the Windows Start menu, choose Devices and Printers. The Printers
window opens.
B. Right-click on the printer and select Properties. The Printing Properties
window opens.
C. Click on the Sharing tab to display the settings.
D. Select the "Share this printer" checkbox to enable sharing.
E. Name the printer.
F. Write down the name of the printer.
This step is important to success! The Client PC installation requires the
printer name to install the driver.
G. Make sure that the "Render print jobs on client computers" checkbox has a
checkmark in it.
H. Click the Apply button to apply these settings.
I.
Close Printer Properties.
4. Configure security:
A. Open Printer Properties. See "Open Printer Properties".
B. Choose the Security tab.
52
Install the Printer
C. Review the Group or User Names list. If the names or group for which
you want to specify permissions do not appear in the list, add the names
or create a group.
a. Choose the Add button to open the Users and Groups dialog box.
b. Click on the name and click Add. Repeat for each name to add.
c. When finished adding names, click OK. The Users and Groups dialog
box closes.
D. In the Names list, select the name or group for which you want to specify
permissions.
a. Select Manage this printer for the Everyone group.
b. To restrict users, uncheck the All Print permission in the Everyone
group and set permissions for each user.
Note: Do not use the Manage documents or the Deny checkboxes for any
name or group.
c. Select Apply to save the change. Save changes for each name.
d. Close Printer Properties.
5. Use the tabs and settings in Printing Preferences and Printer Properties to
reflect the card design including ribbon type, print mode, and magnetic stripe
options. Write the settings down so you can make the same settings on the
client PC.
Install the Driver on the Client PC
The Client PC can be using Windows 7 or Windows Vista, 32-bit operating
systems.
1. Install the driver on the client PC:
The Client PC must have a user account and password that matches an
account on the Host PC.
2. Login to the client PC with an account that has administrator privileges and
matches an account on the host PC.
3. From the Windows Start menu, select Devices and Printers.
4. Choose File> Add a printer.
5. Select Add a network, wireless, or Bluetooth printer.
6. The client driver will be installed from the host PC.
53
•
If the printer is not discovered automatically, select "The printer that I want
wasn't listed" entry.
•
In the address bar, type the name of the Host PC and the shared printer
name following this format: \\host PC name\shared printer name.
7. Install the following support files from the driver CD, if needed:
•
Install magnetic stripe fonts if the client PCs will be processing magnetic
stripe cards.
•
Copy the printer documentation folder to each client PC.
•
Install the ID Works XPS Card Printer Plug-in, if necessary.
8. Configure the Client PC:
Settings on the client PC, such as ribbon type and print resolution, must be
configured to match the settings of the host PC. The client PC will not
automatically detect the type of ribbon installed in the printer; instead it will
default to YMCKT ribbon and 300 x 300 dpi resolution. Follow these steps to
change the default settings:
A. Set Ribbon Type:
a. Open Printing Preferences for the shared printer.
b. Click the Layout tab and then click the Advanced… button.
c. Select the type of ribbon from the Ribbon Type drop-down list.
d. Click the Apply button.
e. Close Printing Preferences.
B. Set Print Resolution:
a. Open Printing Properties for the shared printer.
b. Click the Print Mode tab.
c. Select the resolution from the Color and Monochrome lists.
d. Click the Apply button and then close Printing Properties.
e. For more information about print resolution, see “Set the Print
Resolution”.
54
Install the Printer
Use the Printer from the Client PC
Users at the client PC can perform several actions, including:
•
Print a card. The client sends cards to print from an application by selecting
the printer in the application.
•
Print a card using an application and magnetic stripe fonts. The fonts are
available on the driver CD and must be installed on the client PC. When
printing from an application such as Microsoft Word, text for magnetic stripe
encoding can be formatted using the magnetic stripe fonts. See “Use
Magnetic Stripe Fonts” for more information.
•
Change card design settings. Selecting a landscape or portrait card orientation
is one of the settings that can be changed from the client PC. Many settings are
read from the host PC and cannot be changed from the client PC. The Always
use best possible resolution setting is not available from the client PC.
•
Pause or delete print jobs submitted from the Windows Print Manager. Client
PC print jobs can be paused or deleted from the Print Manager. The card job
remains in the print queue until it is sent to the printer. See Windows help for
information on using Print Manager.
•
The printer status and card count information shown in Printer Properties are
not available at the client PC. Use the options in Printer Manager to view card
counts and printer status of the shared printer. See “Open the Printer
Manager” for more information.
Management Tasks at the Host PC
The user at the host PC has more control over the printer and more information
about the printer. This section describes some tasks performed at the host PC.
•
Manage all jobs in the print queue. Use the Windows Print Manager to view
all jobs in the print queue and to pause or delete any jobs in the print queue.
The job remains in the print queue until it has been sent to the printer.
•
See and respond to messages. A message window is displayed on the host PC
if the printer is not able to process and print a card.
•
View printer status and set values using the Printing Preferences dialog box.
•
Use all features of the Printing Preferences, Properties, and Printer Manager.
55
Tips for Success
56
•
Error messages are displayed differently depending on the permissions set
for the user’s account. Accounts with Manage Printer permissions will receive
an error message. The message displays the printer name in the title bar and
a description of the error. The message window also contains a Retry and a
Cancel button.
•
The Cancel button will dismiss the error message and clear the error at the
printer. If the error is corrected using the LCD screen, the error message on
the PC will automatically close.
•
Accounts with Print permissions can view error messages from the Windows
Print Manager. The message will appear in the Status column of the Print
Manager on client PCs. The print job with the error can be deleted from the
Print Manager; however, the error must be cleared at the printer. Clearing the
error at the LCD screen will automatically remove the error message from the
Print Manager.
•
The printer status and card count information shown in Printer Properties may
not be available on client PCs. Use the options in the Printer Manager
to view card counts and printer status if needed. See “Open the
Printer Manager” for more information.
Install the Printer
Printer Pooling
A printer pool treats a group of printers as one printer and distributes print jobs
among the available printers. Printer pooling is used in card production
environments in which an application prints to a group of printers. The user
chooses to print to the pool and the pool distributes the print jobs to the next
available printer.
•
“Printer Pooling Requirements”
•
“Operating Systems Supported”
•
“Setup a Printer Pool, Windows 7 and Windows Vista”
•
“Setup a Printer Pool, Windows XP and Windows Server 2003 (32-bit)”
•
“Setup a Printer Pool, Windows Server 2008, 64-bit”
•
“Tips for Success”
Printer Pooling Requirements
•
All printers in the pool must be the same model with the same features
installed.
•
Interactive mode print jobs such as smart card processing or magnetic stripe
read commands cannot be processed on printers belonging to a printer pool.
These features require a printer to PC direct connection.
•
All printers should have the same type of supplies installed and the same
settings applied.
•
Use the settings in Printer Manager to set magnetic stripe values for each
printer and for the printer pool. Set all printers and the printer pool to the
same values. See “Open the Printer Manager” for more information.
•
All printers must be connected using an Ethernet cable. Printer pooling is not
supported for USB-connected printers.
Operating Systems Supported
Printer pooling is supported on all driver-supported operating systems. For more
information on supported operating systems, see “PC Requirements”.
57
Setup a Printer Pool, Windows 7 and Windows Vista
1. Install the printer:
A. To install the printer using the driver CD, see “Network Installation
using the Installation CD”
B. To install the printer using a downloaded driver, see “Network
Installation using a downloaded driver”.
2. Connect each printer that will be included in the pool to the network using an
Ethernet cable.
3. Write down the IP address of each printer. See “Retrieve the Printer IP
Address”for the steps to follow.
4. Configure for Printer
Pooling:
A. Open Printer
Properties. For more
information see “Open
Printer Properties”.
B. Click the Add Port…
button on the Ports
tab.
C. Click once on the Standard
TCP/IP Port to select it and
then click the New Port...
button.
D. Click Next.
58
Install the Printer
E. Type the IP address of one
of the unassigned printers.
F. Enter a name in the Port
Name field. Enter a name
such as XPS Pool Printer 2.
G. Click Next.
H. Click Finish to complete
the wizard.
I.
Repeat these steps for each
printer that will be added
to the pool.
J. Click Close when all printers and ports have been added.
5. Enable printer pooling:
A. From the Properties>
Ports tab, make sure
there is a check in the
box next to the original
printer port. Click once
on the original printer
port and check the
Enable Printer Pooling
checkbox.
B. Check the boxes next to
the ports added in Step 4.
C. Click Apply to save the
settings.
6. Close Printer Properties.
59
Setup a Printer Pool, Windows XP and Windows Server 2003 (32-bit)
1. Install the printer:
A. To install the printer using the driver CD, see “Network Installation
using the Installation CD”
B. To install the printer using a downloaded driver, see “Network
Installation using a downloaded driver”.
2. Connect each printer that will be included in the pool to the network using an
Ethernet cable.
3. Write down the IP address of each printer. See “Retrieve the Printer IP
Address” for the steps to follow.
4. Configure for Printer Pooling:
A. Open Printer
Properties. For more
information see “Open
Printer Properties”.
B. Click the Add Port…
button on the Ports tab.
C. Click once on the Standard
TCP/IP Port to select it and
then click the New Port...
button.
D. Click Next.
60
Install the Printer
A. Type the IP address of
one of the unassigned
printers.
B. Enter a name in the
Port Name field. Enter
a name such as Pooled
Printer 2.
C. Click Next.
A. Choose Custom in the
Additional Port
Information Required
window and then click Next.
B. Click Finish to complete the Add Port wizard.
C. Repeat these steps for each printer that will be added to the pool.
D. Click Close when all printers and ports have been added.
5. Enable printer pooling:
A. From the Properties>
Ports tab, make sure
there is a check in the
box next to the original
printer port. Click once
on the original printer
port and check the
Enable Printer Pooling
checkbox.
B. Check the boxes next to
the ports added in Step
4.
C. Click Apply or OK to
save the settings.
6. Close Printer Properties.
61
Setup a Printer Pool, Windows Server 2008, 64-bit
1. Install the printer:
A. To install the printer using the driver CD, see “Network Installation
using the Installation CD”
B. To install the printer using a downloaded driver, see “Network
Installation using a downloaded driver”.
2. Connect each printer that will be included in the pool to the network using an
Ethernet cable.
3. Write down the IP address of each printer. See “Retrieve the Printer IP
Address” for the steps to follow.
4. Set up the print server properties:
A. Open the Device and Printers folder and select the printer.
B. Click Print Server Properties
from the menu bar.
62
Install the Printer
C. Click the Ports tab.
D. Click the Add Port…
button.
E. Click once on the Standard
TCP/IP Port to select it
and then click the New
Port... button.
F. Click Next.
G. Type the IP address of one
of the unassigned printers.
H. Enter a name in the Port
Name field. Enter a name
such as Pooled Printer 2.
I.
Click Next.
J. Click Finish to complete the wizard.
K. Repeat these steps for each printer that will be added to the pool.
L. Click Close when all printers and ports have been added.
5. Enable printer pooling:
A. From the Print Server Properties> Ports tab, make sure there is a check in
the box next to the original printer port. Click once on the original printer
port and check the Enable Printer Pooling checkbox.
B. Check the boxes next to the ports added in Step 4.
C. Click Apply or OK to save the settings.
6. Close the Print Server Properties window.
63
Tips for Success
•
•
To locate the printer with the error condition, look at each printer in the
pool for warning indicators or LCD messages.
•
Card jobs will be held at the printer with the error condition. All
subsequent cards jobs will print to other printers in the pool. The printer
with the error will not be used by the pool until the error condition is
corrected.
•
After correcting the error at the printer, resume or cancel the print job
using the error message on the PC. Cancelling or resuming print jobs from
the front panel will not clear the error message from the PC.
•
The printer status and card count information shown in Printer Properties are
not available to printers belonging to a printer pool. For these printers, the
Status tab will display “Printer pooling” which indicates that the printer
belongs to a printer pool. Use the options in Printer Manager to view card
counts and printer status of the individual printers in the pool. See “Open the
Printer Manager” for more information.
•
The Print Sample Card and Magstripe Test Card buttons on the Printer
Properties Status page are not available for a printer belonging to a printer
pool. Print sample cards or test cards from the LCD panel on the printer. For
more information on printing sample cards from the LCD panel, see “Print
Driver Sample Cards” or “Print a Printer Test Card”.
•
A printer that cannot process jobs will continue to get jobs assigned to it by
the pool controller. The XPS Card Printer driver does not determine if each
printer in the pool is ready to receive card jobs.
•
64
The name of the printer that was assigned when the XPS Card Printer Driver
was installed will be displayed in the title bar of Error messages on the PC.
The messages will not display the name of the printer in error.
•
Remove printers that are not available from the pool until they are
functioning and ready to receive print jobs.
•
To remove a printer from the pool, open Printer Properties and click on
the Ports tab.
•
Remove the check from the port assigned to the printer.
Some software, such as Microsoft Word, send multiple-card (batch) files as a
single card job. In this case, the pool will send all cards in the batch to the
same printer. ID software, or software designed specifically for card
production, sends each card in the batch as a single print job. The printer pool
will distribute single print jobs among the available printers.
Install the Printer
Chapter 4: Printing Cards
This section explains how to:
•
Print a card to a printer with an input hopper. See “Printing Cards: Printer
with Input Hopper” for details.
•
Print a card to a printer with a single feed slot. See “Printing Cards: Printer
with Single Feed Slot” for details.
•
Print on both sides of a card. See “Print on Both Sides of the Card” for
details.
•
Print a sample card. “Print Driver Sample Cards” for details.
Make sure:
•
The printer system is set up. See “Printer System” for details.
•
The card design is set up. See “Card Design and Setup” if you need to set up
the design.
•
Ribbon is loaded in the printer. See “Load Ribbon” for the steps to follow.
HINTS & TIPS
Make sure magnetic stripe cards are inserted correctly. The printer shows the
correct position.
You can also print a test card from the printer. See “Print a Printer Test Card”.
65
Printing Cards: Printer with Input Hopper
Make sure cards are loaded in the input hopper. See “Load Cards” for the steps
to follow.
Printing from ID Software
1. From the ID software, use the template or
design for this card.
2. Choose the printer if you use more than one
printer.
3. Enter the data for this card. Follow the
instructions for your software.
4. Capture the photo for this card, if used.
5. Click the Print button to send the card to the
printer.
Printing from Other Software
1. Open the software application.
2. Select the XPS Card Printer as the current
printer.
3. Use “Page Setup” to choose the “ID1” page
size.
4. Set the margins to 0 (zero or zed).
5. Create the card design:
A. Add graphics such as a company logo or photos.
B. Add text information such as name, address, or employee number.
C. For information about additional card features, see “Card Design and
Setup”.
6. Make sure that the input hopper contains blank cards.
7. Click Print to send the card to the printer.
HINTS & TIPS
The printer can get cards from more than one PC. It takes cards in the order
received.
66
Printing Cards
Printing Cards: Printer with Single Feed Slot
Make sure that cards are available to insert.
Printing from ID Software
1. From the ID software, use the template or design for
this card.
2. Choose the printer if you use more than one printer.
3. Enter the data for this card. Follow the instructions for
your software.
4. Capture the photo for this card, if used.
5. Click the Print button to send the card to the printer.
6. At the printer, insert a card in the single feed slot.
Printing from Other Software
1. Open the software application and select the
card printer as the current printer.
2. Use “Page Setup” to choose the “ID1” page
size.
3. Set the margins to 0 (zero or zed).
4. Create the card design:
A. Add graphics such as a company logo or
photos.
B. Add text information such as name,
address, or employee number.
C. For information about additional card
features, see “Card Design and Setup”.
5. Click Print to send the card to the printer.
6. At the printer, insert a card in the single feed
slot.
67
HINTS & TIPS
68
•
Push the card in until the printer moves it.
•
Orient all cards the same way.
•
Do not touch the card surface to be printed.
•
Handle cards by their edges or wear gloves.
Printing Cards
Chapter 5: Using the Printer
This section includes information on using the printer and driver.
It details information on using the Front Panel and LCD Menus,
responding to error conditions, and printer maintenance such as
cleaning the printer.
•
“Use the Front Panel”
•
“Use the LCD Menus”
•
“Messages and Conditions”
•
“Clean the Printer”
Use the Front Panel
The front panel of the printer provides the controls you need to operate the
printer. It includes the following:
Power switch
Use this button to power the printer off
and on. All lights show steady amber
while the printer powers on.
To power off the printer, press the
switch for 1 to 2 seconds until the
printer powers off.
If the printer is processing cards, you
can press for 2 or more seconds to power the printer off immediately. You hear
the power-down tone. Cards in the printer are not completed.
LCD panel
The LCD panel shows the printeer’s menu system and also displays printer
messages or conditions as they are issued. See “Responding to Messages” for
information.
The menu system contains several choices for viewing and changing printer
settings, and performing simple maintenance tasks such as running a cleaning
69
card or printing a test card. See “Use the LCD Menus” and “Clean the Printer”
for more information.
User button and light
The printer has a USER button with a ring of light:
•
Press the U SER button to suspend the printer when it displays “Ready”.
•
Press to clear a message.
•
Press for 2 seconds or more to clear all messages.
•
Press again for 2 seconds or more to clear all cards currently printing.
•
Make sure this action is allowed in your card system.
•
The light shows whether the printer is ready, busy printing, or not available.
Off
Printer is off
Green
Printer is ready
Blinking green
Printer is busy
Amber
The printer is not ready.
The POWER button was pressed to
turn the printer off.
Blinking Amber
The printer has an error.
Down Arrow, Up Arrow, and Enter keys
Use the arrow keys to move through the printer menu system and the ENTER key
to make a selection. See “Use the LCD Menus” for details.
Ribbon Light
The ribbon light glows green when the print ribbon is low and glows amber
when there is a problem with the ribbon, such as out of ribbon.
70
Off
Ribbon is okay
Green
Ribbon is low - less than 10%
remains
Using the Printer
Amber
Ribbon is out or broken.
Blinking Amber
The printer problem applies to
ribbon.
Card Light
The card light blinks amber when the printer has a card problem, such as out of
cards. For printers with a single-feed slot, the card light blinks green when a card
needs to be inserted.
Off
Cards are okay.
Green
Ribbon is low - less that 10%
remains.
Blinking Green
Insert cleaning card.
Rapid Blinking
Green
Insert card.
Blinking Amber
Green
The printer is equipped with an
optional card present sensor and
no card is detected.
Blinking Amber
The printer problem applies to
cards.
Use the LCD Menus
The front panel of the printer includes an LCD display with keys. When the
printer is not actively printing cards, the LCD menu is available. See “Use the
Front Panel” for more information about other features of the front panel.
Use the menu for tasks, including:
•
See “Get the Printer Network IP Address”.
•
View the printer USB IP Address. See “Get the Printer USB IP Address”.
•
View the printer serial number. See “Find the Printer Serial Number”.
•
Run a cleaning card. See “Run a cleaning card”.
•
See “View Card Counts from the Printer LCD Menu”.
71
•
Set the IP address type. See “Set IP Address Type”.
•
Set the Magstripe Coercivity. See “Set Magnetic Stripe Coercivity”.
•
Print a test card. See “Print a Printer Test Card”.
•
Change the LCD backlight. See “Change the LCD Backlight”.
LCD Menus
The menu system has three
major branches:
•
Use the Maintenance menu
to run a cleaning card or a
test card.
•
Use the Status menu to see
settings and data about the
printer.
•
Use the Configuration
menu to change settings.
HINTS & TIPS
•
The menu system can be
opened when “Ready” is
displayed on Line 1 of the
LCD panel.
•
The printer returns to the
“Printer Ready” status after
two minutes of no activity.
Changes not applied will be
lost.
•
To leave a selection without changing the value, press the up or down arrow
key to scroll to Exit and then press the ENTER key.
Messages and Conditions
When the printer cannot process the card sent, it issues a condition. Conditions
are displayed on the LCD display on the front panel. In most cases, the driver also
displays the condition as a message on the PC. See “Printer Driver Messages”
for information about the messages the driver displays.
In a shared printer environment, messages may be slightly different from the
messages and conditions described in this section. See “Printer Sharing” for
information about messages that appear at a client PC.
72
Using the Printer
Messages on the Printer
•
All messages are associated with a card job.
•
The printer displays a short description and a message number for each
message.
•
If more than one message was issued, the next message is displayed after you
correct the problem and click the USER button.
•
The printer issues messages that focus on recovering from problems. As a
result, there are just a few messages.
•
If you cancel a job at the printer, the message will be removed from the PC.
Any additional messages for the cancelled job, such as for a broken ribbon,
will not appear on the PC.
Messages on the XPS Card Printer Driver
•
Messages displayed by the driver are similar to those on the printer.
•
Messages appear on the PC sending the card.
•
Messages might be in the background, behind the application sending the
card. On some operating systems, the message might appear in the status bar.
Click the icon in the status bar to open the message.
•
If more than one message was issued, the next message is displayed after you
click the button to close the current message.
•
If you have more than one card printer installed on the PC, messages are
displayed one at a time. The title bar of each message shows the printer name.
•
If you have more than one card printer installed on the PC and both have
issued errors, the XPS Card Printer Driver will display the messages received
even if you cleared the error at the printer.
•
The driver can issue messages which are not displayed on the printer front
panel. See “Printer Driver Messages”.
73
Messages on the Printer Manager
The Printer Manager can issue messages that are displayed in a web browser
window. Click the Continue button in Printer Manager to continue working with
the printer.
Other Messages
•
The application you use can display messages.
•
Other printers can cause messages if more than one model of card printer is
installed.
•
If SP or similar card printers are installed and use the 7.x driver, message
DR00914 might be displayed. To correct this, remove the 7.x driver and install
the 4.x Card Printer Driver.
Responding to Messages
Quick Link to a Message:
74
•
“100: Request not supported”
•
“101: Job could not complete”
•
“102: Card not in position”
•
“103: Printer problem”
•
“104: Critical problem”
•
“105: Magstripe data error”
•
“106: Magstripe data not found”
•
“107: Magstripe read data error”
•
“108: Magstripe read no data”
•
“109: Print ribbon problem”
•
“110: Print ribbon out or missing”
•
“111: Card not picked”
•
“112: Card hopper empty”
•
“113: Close cover to continue”
•
“114: Cover opened during job”
Using the Printer
•
“115: Wait for print temperature”
•
“116: Magstripe not available”
•
“117: Reader not available”
•
“118: Print ribbon type problem”
•
“119: Print ribbon not supported”
•
“120: User paused the printer”
•
“121: Print ribbon ID problem”
•
“122: Magnetic stripe format problem”
•
“123: Insert new card then continue”
•
“124: Insert same card then continue”
•
“500: The printer is not available. The card cannot print.”
•
“501: The printer connection was lost. Printing the card is canceled.”
•
“502: The card data is missing or is not usable. The card cannot print.”
•
“503: The magnetic stripe data is missing. The card cannot print.”
•
“505: Bonjour is not installed. Cannot connect to the printer.”
•
“506: A card is currently processing.”
100: Request not supported
To print the card:
1. Change the data to match printer features and settings.
2. Send the new card to print again.
HINTS & TIPS
•
The card, if it started to print, should be discarded.
•
Make sure you have chosen the correct printer in the application. Ask your
Manager for assistance if needed.
101: Job could not complete
The card took too much time. Press the USER button on the
printer to clear the error.
To print the card again:
1. Make sure all data for the card is available.
75
2. Send the card to print again.
HINTS & TIPS
•
The card, if it started to print, should be discarded.
•
Make sure that data, such as a photo, is on the PC before printing. If you are
connected to a database, verify the connection.
•
Ask your Manager for assistance if needed.
102: Card not in position
The card did not reach the position for the
next action, such as printing the card or
ejecting the card.
1. Open the printer and remove the ribbon
cartridge.
2. Turn the knob to move the card so the
printer can eject it.
3. Replace the ribbon cartridge and close
the printer.
HINTS & TIPS
•
Check the ribbon to make sure it is not torn. See “110: Print ribbon out or
missing” to fix the ribbon if needed.
•
Remove any debris from the print area.
•
Ask your Manager for assistance if needed.
103: Printer problem
The printer has a problem that prevents it
from completing the card.
1. Press the printer P OWER button to
power it off.
2. Press the printer P OWER button to
power it on again.
HINTS & TIPS
76
•
If the printer works, the problem was temporary.
•
If the printer does not work, troubleshoot the problem.
Using the Printer
104: Critical problem
1. Press the printer POWER button or click
OK to power the printer off.
2. Request service.
HINTS & TIPS
•
The printer needs to remain off due to an internal problem.
•
Pressing either the POWER button or the USER button will power off the
printer.
105: Magstripe data error
The printer could not verify the magnetic stripe data written on
the card. The printer encoded data on the card but could not
verify all of the data.
To print the card again:
1. Insert a magnetic stripe card that matches the printer settings.
2. Press the U SER button on the printer or click “Retry” in the Message box.
HINTS & TIPS
•
The card might have been turned the wrong way.
•
The card might not have a magnetic stripe.
•
Send the new card to the printer.
77
106: Magstripe data not found
The printer could not find magstripe written
data on card.
To print the card again:
1. Insert a magnetic stripe card that matches
the printer settings.
2. Position the card with the magnetic stripe
down and to the right side of the printer.
3. Press the U SER button on the printer or
click “Retry” in the Message box.
HINTS & TIPS
•
The card might not match printer settings or the data sent.
•
Ask the Manager to verify that the card, the data, and the printer settings
match.
107: Magstripe read data error
The printer could not read the magstripe
data on the card. To read the card:
1. Insert a magnetic stripe card with data.
2. Insert the card with the magnetic stripe
down and to the right side of the
printer.
HINTS & TIPS
78
•
The data might use a different format
than the current printer setting.
•
Ask the Manager to verify that the card,
the data, and the printer settings match.
Using the Printer
108: Magstripe read no data
The printer did not find any magstripe data
on the card.
To read the card:
1. Insert a magnetic stripe card with data.
2. Position the card with the magnetic
stripe down and to the right side of the
printer.
3. Send the new card to the printer.
HINTS & TIPS
•
The card might have been turned the wrong way.
•
The card might not have a magnetic stripe.
109: Print ribbon problem
The print ribbon is not moving properly.
To fix the ribbon:
1. Open the printer and remove the
ribbon cartridge.
2. Fix the ribbon and move the repaired
area one full turn.
3. Replace the ribbon cartridge and close
the printer.
HINTS & TIPS
•
Remove any debris from the print area.
•
If the card is in the printer, turn the knob to move the card so the printer can
eject it.
79
110: Print ribbon out or missing
The printer does not have usable ribbon.
Load the ribbon or replace the ribbon.
1. Open the printer and remove the ribbon
cartridge.
2. Remove the existing ribbon and
cleaning roller, if present.
3. Install the ribbon. Replace the cleaning
roller.
4. Replace the ribbon cartridge and close
the printer.
HINTS & TIPS
•
Used ribbon can have “negative” images of printed data. To keep the data
confidential, follow your policy to discard used ribbon.
111: Card not picked
The printer did not pick a card. To load cards:
1. Open the input hopper.
2. Insert cards in the input hopper. Cards can stick
together; slide or fan cards to separate the edges
before loading the input hopper.
3. Close the input hopper and resume printing.
4. For printers with single card feed, push the card in until the printer moves it.
HINTS & TIPS
80
•
Orient all cards the same way.
•
Do not touch the card surface to be printed:
•
Handle cards by their edges
•
Wear gloves
Using the Printer
112: Card hopper empty
The printer does not detect cards in the input hopper.
1. Open the input hopper.
2. Insert cards in the input hopper. Cards can stick
together: Slide or fan cards to separate the edges
before loading the input hopper.
3. Close the input hopper and resume printing.
HINTS & TIPS
•
Orient all cards the same way.
•
Do not touch the card surface to be printed:
•
Handle cards by their edges
•
Wear gloves
113: Close cover to continue
The printer cover must be closed to print.
1. Close the cover.
2. Push down on the cover to latch it.
HINTS & TIPS
•
Make sure the ribbon cartridge is installed.
•
Make sure the cartridge handle is even with the
edges of the printer.
114: Cover opened during job
The printer cover must be closed to print.
1. Close the cover.
2. Push down on the corners of the cover to latch it.
HINTS & TIPS
•
Make sure the ribbon cartridge is installed and the
handle is even with the edges of the printer.
•
The card, if it started to print, should be discarded.
81
115: Wait for print temperature
The printer is not at the correct temperature to print the card.
Printing the card will resume on its own.
HINTS & TIPS
•
The card, if it started to print, should be discarded.
•
Make sure you have chosen the correct printer in the application. Ask the
Manager for assistance if needed.
116: Magstripe not available
Look at the “config” area of the label inside of the printer cover. Does the label
show “M” or “J”?
1. If yes, the printer has a magstripe option
that is not working. Request service.
2. If no, the printer does not have a
magstripe option.
3. To print the card without magstripe,
remove magstripe data from the card and
send it again.
HINTS & TIPS
To remove magstripe data, you might need to:
•
Uncheck a box in the application.
•
Change the font from “Mag Track X XPS Card Printer” to a printable font
such as Arial, Verdana, or Calibri.
117: Reader not available
The printer does not have a reader option.
1. To print the card without using a reader option, remove the reader request
from the card and send it again.
HINTS & TIPS
•
82
To remove the reader request, you might need to uncheck a box in the
application.
Using the Printer
118: Print ribbon type problem
The printer cannot use the ribbon installed.
1. Use ribbon designed for this printer brand and model.
2. Check the Web site for newer firmware, which might
support new ribbon types.
HINTS & TIPS
When the printer recognizes that a supported ribbon is installed, all enhanced
product features are enabled and successful card printing can begin.
119: Print ribbon not supported
The printer cannot use the ribbon installed.
1. Purchase ribbon from your dealer or authorized
reseller.
2. Use ribbon designed for this printer brand and model.
HINTS & TIPS
•
When the printer recognizes that a supported ribbon is installed, all enhanced
product features are enabled and successful card printing can begin.
120: User paused the printer
A person pressed the USER button on the
printer and a card was in process.
1. The card can continue processing
without damage.
HINTS & TIPS
•
If the user pressed the button for several seconds, the card has been cancelled.
•
If this message occurs often, ask your Manager or Systems Administrator to
set the button sensitivity to a lower value.
121: Print ribbon ID problem
The ribbon data is damaged.
1. The ribbon cannot be used. Ask your dealer or
authorized reseller for a replacement.
2. Use ribbon designed for this printer brand and model.
83
HINTS & TIPS
•
When the printer recognizes that a supported ribbon is installed, all enhanced
product features are enabled and successful card printing can begin.
122: Magnetic stripe format problem
The magstripe data sent does not match the format set in
the printer.
1. Ask your Manager for information about the data to
send.
HINTS & TIPS
The printer has format settings for the data that can be encoded on the card. The
magstripe data sent does not match those settings.
•
Ask the Manager to verify that the card, the data, and the printer settings
match.
•
See Magnetic Stripe for information about data allowed for specific formats.
•
Make sure fonts or escapes are used correctly.
123: Insert new card then continue
The card requires you to insert a new card
in the exception slot.
1. Insert the card in the printer.
2. Resume.
HINTS & TIPS
•
Make sure to use the correct type of
new card for this job.
•
Do not touch the card surface to be printed:
•
Handle cards by their edges
•
Wear gloves
124: Insert same card then continue
The card must be turned by hand to print the second side.
1. Turn the card over.
2. Insert the card in the printer.
3. Resume.
84
Using the Printer
Printer Driver Messages
The driver can create and display the following messages.
500: The printer is not available. The card cannot print.
The driver cannot communicate with the printer. Make
sure the printer is powered on and connected to the PC.
1. Connect the power cord. Use the power switch to
power on the printer.
2. Connect the cables from the PC to printer.
Use either a USB cable OR a network cable, not
both.
3. Make sure all connections are complete.
4. Ask network support for help, if needed.
HINTS & TIPS
•
Make sure you have chosen the correct printer in the application.
•
Ask the Manager for assistance if needed.
501: The printer connection was lost. Printing the card is canceled.
The printer connection was lost. Printing the card is
canceled.
To print the card, make sure the printer is powered on
and connected to the PC.
1. Connect the power cord. Use the power switch to
power on the printer.
2. Connect the cables from the PC to printer.
3. Use either a USB cable OR a network cable, not both.
4. Make sure all connections are complete.
5. Ask network support for help, if needed.
If this message is followed by “101: Job could not complete”, clear
message 101 at the printer.
85
502: The card data is missing or is not usable. The card cannot print.
The driver could not use the prepared data.
The PC did not process the data successfully.
Make sure the data is present. Send the card to print
again.
If the card does not print the second time, troubleshoot
the problem.
A mistake in using magnetic stripe escapes or blocking
escapes can cause this message.
503: The magnetic stripe data is missing. The card cannot print.
The driver is set to encode magnetic stripe data only.
•
The card did not contain any magnetic stripe data.
•
Make sure the magnetic stripe data is present.
•
Identify the magnetic stripe data using escapes or fonts.
See “Use Magnetic Stripe Escapes” or “Use Magnetic
Stripe Fonts”.
•
To print on the card, change the setting in Printing Preferences to disable
Encode Only. See “Encode Magnetic Stripe without Printing”.
505: Bonjour is not installed. Cannot connect to the printer.
•
The driver uses Bonjour for Windows to
connect to a printer using a USB cable.
•
If you previously installed a networkconnected printer and then installed a USBconnected printer, Bonjour might not be
installed.
•
Bonjour might have been removed from the
PC by another program or by a user.
To solve the problem:
•
•
86
Remove the driver, using the Remove icon on the driver CD
installer. Install the USB printer following the steps in the Quick
Install Guide.
Find a Bonjour for Windows download and install it.
Using the Printer
506: A card is currently processing.
The driver is currently processing an interactive
job.
Wait until the current card is complete and then
send the card again.
87
Clean the Printer
The printer performs best when it is cleaned on a regular basis. The printer
should be cleaned when:
•
The number of cards printed since last cleaning reaches the number for your
site
•
The printer displays a message for which cleaning is a solution
•
You notice debris, such as lint, on completed cards
•
You install a new roll of print ribbon
Follow the cleaning guidelines for your site to keep the printer in good working
condition.
You can perform the following cleaning tasks:
•
“Run a cleaning card”
•
“Clean the printhead”
Run a cleaning card
Run a printer cleaning card to clean debris from the inside of the printer. The
cleaning card can remove most contaminants from the printer.
1. Begin with the printer powered on.
2. Open the printer cover and remove the print ribbon
cartridge.
3. Close the cover. The Ribbon Light will blink rapidly.
4. Open the input hopper and remove unprinted
cards. The Card light will blink rapidly if the printer
has the Card Present option.
5. Begin with the printer “Ready”. The U SER button
shows steady green.
6. Press the U SER button to display “Suspended” on
Line 1 of the LCD panel.
88
Using the Printer
7. Press the ENTER key to enter the menu system.
8. Press the ENTER key to enter the Maintenance menu.
9. Press the ENTER key to choose Cleaning Card.
10. With Cleaning Card displayed on Line 2, press the ENTER key to display Start
on Line 2.
11. Press the ENTER key to display “Insert Cleaning Card” in the LCD panel. The
U SER button and the Card light blink.
12. Open the cleaning card package. Place the cleaning card in
the input area and press the U SER button to start the cleaning
cycle. 



The printer moves the card through the printer several times
and ejects it in the output stacker.
13. Remove the used cleaning card. Wait a few minutes for the rollers to dry.
14. Replace the cards in the input hopper.
15. Replace the cleaning sleeve with a new sleeve, and remove the protective
cover. See “Load Cleaning Roller” for the steps to follow.
16. Replace the ribbon cartridge and close the printer. The printer is ready to
print cards again.
17. Discard the used cleaning card and cleaning sleeve.
HINTS & TIPS
•
Use the cleaning card and cleaning sleeve one time only.
89
•
Change the cleaning sleeve each time you clean the printer or change the print
ribbon.
•
You can also clean the printhead. See “Clean the printhead” for the steps to
follow.
Clean the printhead
Clean the printhead when you notice unprinted lines on the finished card. This
usually indicates dirt or contamination on the printhead. Clean the printhead
after replacement or if it has been accidently touched. The oils from hands could
affect print quality.
1. Begin with the printer powered off.
2. Open the printer cover and remove the print ribbon cartridge.
3. Open the cleaning pen.
4. Using gentle pressure, move the cleaning pen
back and forth along the full length of the
printhead edge until it is completely clean.
5. Replace the print ribbon cartridge and close the
printer cover. Avoid bumping printhead when
installing the print ribbon cartridge.
6. Power on the printer.
7. Print a sample card to verify the quality of printing.
90
Using the Printer
HINTS & TIPS
•
Avoid touching the printhead edge with your fingers.
•
Avoid touching the printing edge of the printhead cartridge with any sharp
objects that can permanently damage the printhead.
•
Only use the cleaning pen to clean the printhead. Other materials can stick to
the printhead and cause damage.
•
Use the cleaning pen up to 8 times, and then replace it.
91
92
Using the Printer
Chapter 6: Card Design and
Setup
Card design is the name given to the combined features of the
printed cards. Cards are useful only when all cards contain the
required information.
Card design includes:
•
The different types of data such
as name and ID number, images
including company logo or
employee or other photos, and
special features such as bar code
or magnetic stripe.
•
The layout of the data.
•
Processes to improve card life
such as topcoat.
•
Corporate style guidelines. For example, a corporate style guide can specify a
particular shade of red for the logo.
This section describes the card design components available and provides
detailed information about them.
•
“Color Printing”
•
“Monochrome Printing”
•
“Topcoat Printing”
•
“Card Design: Magnetic Stripe”
•
“Card Design: Smart Card”
•
“Printing and Non-Printing Areas”
HINTS & TIPS
•
An organization might have more than one card design. For example, a health
club can use member cards and employee ID cards.
•
Print several samples of your card design and use them to evaluate the quality
of the design.
•
Use high quality (300dpi) photos and graphics.
93
Card Components
The printer can personalize cards with the following components:
•
“Color Printing”
•
“Monochrome Printing”
•
“Topcoat Printing”
•
“Card Design: Magnetic Stripe”
•
“Card Design: Smart Card”
•
“Printing and Non-Printing Areas”
The arrangement or layout of components helps to determine how well your card
design works for users.
The settings you choose define how the software manages the card components.
The software you use to produce cards affects the settings available and how you
might use them.
Color Printing
This section includes:
•
“Print Ribbon”
•
“Managing Color”
•
“Printing Text”
•
“Printing Graphics”
•
“Types of Color Images”
•
“Set the Print Resolution”
Print Ribbon
Color printing uses a print ribbon with
three color panels: Y (yellow), M (magenta),
and C (cyan). The ribbon also includes a
black (K) panel and a topcoat (T) panel. The
printer applies the YMC color panels to the card first, prints black components
using the K panel, and then applies the topcoat (T), which helps protect the color
image from damage.
94
Card Design and Setup
Color print ribbon is available in full panel or short
panel. The color area for short panel ribbon is 1.57
inches (40mm). The YMC panels of short panel ribbon
are approximately half the length of a full card.
When printing with short panel print ribbon, the location of the color area is
defined in the card design. Color printing begins when the driver detects a color
pixel and continues for the length of the ymc panels.
For more information on print ribbon, see “Supplies and Parts”.
Managing Color
Many people think that a color on the monitor and the printed color “should be
the same.” Color management is the technical process of making color in two
different places (such as on the PC monitor and printed on the card) as similar as
possible. A widely used color standard is sRGB color, and the card printer also
uses sRGB color. (sRGB is the name for the standard Red, Green, and Blue color
space.)
Other color characteristics include brightness and contrast. The Windows driver
includes settings to fine-tune the brightness and contrast for the card. See
“Settings” for more information. In a non-Windows environment, color
management or graphics software can be used to manage images.
Printing Text
The printer can print text in any color. Small characters are likely to be more
readable if they are formatted as black and printed with the black (K) panel. The
printer supports 6 point or larger text. with a sans-serif font such as Arial.
Printing Graphics
The printer produces full-color images from most
types of graphics. It can use BMP, JPEG, TIFF,
and PNG file formats for photos and logos.
Vector graphics, such as WMF and SVG files,
have components such as shapes with lines and
fills. The XPS Card Printer Driver separates each
component. Components defined as black in the
file are likely to print with the K panel.
For the best appearance of graphics, use a color
that appears black but is not, so all parts of a graphic print with YMC panels. In
the RGB color space, 0, 0, 0 is black (and prints with the K panel), but 0, 0, 5 is not
black (and prints with the YMC panels).
95
Backgrounds that are black might print over colored images or text. Use a color
that appears black for the background to prevent overprinting, or use white text
over the black background. The printer uses the YMC panels of full-color ribbon
to print grayscale graphics.
Types of Color Images
Cards can include both color photos and a color logo or text. The logo is usually
the same on each card, and the photo is unique. Follow these guidelines to obtain
the best results for printing both logo and photos.
•
•
First, check the color quality of the photos:
•
Change the image capture system to get the best quality photos; work
with distance, lighting, and camera settings to obtain consistent, high
quality photos.
•
Evaluate the quality of printed photos after the image capture system is
optimized.
•
Use the Color Settings tab in Printing Preferences to adjust the printed
output, if necessary.
Next, evaluate the other color areas of the card, such as text or logo:
•
The application might have settings that can help improve the printed
color of text.
•
Image editing applications, such as Photoshop®, can be used to change
the color of a logo file for optimal printing.
•
If the cards do not have the colors you want, ask your administrator or
service provider for assistance.
HINTS & TIPS
96
•
See “Card Layout” for information about different components, such as a
logo or photo, and how to manage colors.
•
See “Printing Text” in the “Monochrome Printing” topic for information
about how the driver separates color and monochrome components for
printing.
Card Design and Setup
Monochrome Printing
This section describes:
•
“Monochrome Panels in Full-Color Ribbon”
•
“Monochrome Ribbon”
•
“Printing Bar Codes”
•
“Printing Text”
•
“Printing Graphics”
•
“Set the Print Resolution”
The printer driver or application on the PC prepares the data for the printer to
use. The type of data and the type of ribbon installed determine how the XPS
Card Printer Driver renders it.
Monochrome Panels in Full-Color Ribbon
Full-color print ribbon includes a black
panel. The black panel transfers to the card
differently than the YMC panels, Text and
bar codes are often printed with the black
panel. It also prints any monochrome or onebit-per-pixel graphics using the K panel.
Monochrome Ribbon
Monochrome ribbon produces single color cards. Monochrome
ribbon can be:
•
Alternating black and topcoat panels (KT or KTT ribbon)
The printer applies Black and two topcoat panels on
the same side of the card.
•
Continuous black (K ribbon)
•
A continuous color, such as green or silver (also K
ribbon)
Continuous monochrome printing with certified ribbon
uses the Ribbon Saver feature. The printer begins using
ribbon at a location that corresponds to the leading edge of
the card. The printer continues to spool ribbon for the length of the image but no
farther. (The printer leaves a small margin between each card to avoid image
overlap.)
97
Printing Bar Codes
Bar code design is usually completed by your systems administrator and follows
a set of standards based on the type of bar code produced. Bar codes usually
contain a series of black lines (bars) separated by white areas (spaces). Each
character of encoded data is represented by a set of bars and spaces. The standard
specifies how many bars and spaces encode a character. The standard also
specifies the minimum size of the white area, or quiet zone that surrounds the
barcode.
To achieve the best quality printing and improve the readability of the bar code,
the black bars should be printed using the K (black) panel of color print ribbon.
Bar codes printed with YMC panels will not be as crisp and sharp as when
printed with K only.
When an application prints bar codes, the data is often sent to the printer as an
image. The format in which the application sends the image determines how the
driver will render the image. If the data sent is a one-bit-per-pixel image, such as
pure black text on a white background, the driver processes it using the K panel
of the print ribbon. If the data contains a pixel of color other than pure black or
pure white, such as the various colors in a JPEG image, it processes the image
using the YMC panels of the print ribbon.
The XPS Card Printer driver can be set to detect bar code data before printing and
if discovered, proceess the data using the K panel of the print ribbon. See “Types
of Bar Codes Detected” and “Print Bar Codes Using Monochrome”for more
information.
Bar codes will print more successfully when you follow these guidelines:
98
•
Maintain the required quiet zone around the
actual bar code.
•
Locate bar codes at least 0.25 inch (6.3mm) from
other printing and from the edge of the card.
•
Test the printed bar code in your bar code
reader to make sure they are readable.
•
Infrared readers require that the K panel be
used to print the bar code.
•
For best results, orient the card so the bars are
parallel to the long edges of the card, as shown.
This orientation is the most accurate one for
printing readable bar codes.
•
Bar codes are usually more readable when they
are printed with less power.
Card Design and Setup
Types of Bar Codes Detected
The printer driver can detect the following 1-D, 2-D, and Postal bar codes:
1-D Bar Codes:
Postal Bar Codes:
• Code 11
• PostNet
• Code 39
• Planet
• Code 39 Extended
• RM4SCC
• Code 93
• AustraliaPost
• Code 128
• IntelligentMail
• 2of5 Interleaved
• Codabar
2-D Bar Codes:
• Patch Code
• PDF417
• EAN 8
• Data Matrix
• EAN 13
• QR CodE
• UPC A
• Micro QR Code
• UPC E
• Add 2
• Sdd 5
99
Printing Text
Printing text using a K panel can make text look crisp, because only one panel is
used for printing. Fine text is often more readable when printed with more
power.
The font you choose also affects how easy it is to read
printed text. The printer reliably prints 6 pt Arial font.
Bold, sans-serif fonts are more readable after printing
than serif fonts, or fonts with thin strokes, as shown at
right. Fonts that print well are shown toward the top of
the card.
When printing one-color cards, make sure text is formatted as black. Text
formatted with a color (such as blue) in the ID software is dithered by the driver
and characters may have a broken appearance.
Printing Graphics
When printing one-color cards, the XPS Card Printer Driver
dithers color and grayscale graphics. Dithering converts areas
other than black or white to dots, so the single-color ribbon
can approximate the lightness and darkness of the original
graphic.
HINTS & TIPS
Monochrome means one-color. When printing cards, the opposite of
monochrome is full-color or YMC printing.
Topcoat Printing
When a ribbon with a topcoat or “T” panel is
installed, the printer can apply topcoat to the card
using the printhead. Full color (YMCKT), KT, and
KTT ribbons include topcoat panels.
Topcoat protects the printed image on the card.
Full-color printing will fade if it lacks topcoat
protection. Make sure that the printing is covered
with topcoat (except for areas such as magnetic stripe, smart card, or signature
panel).
Topcoat must be requested by the application or driver sending the card to the
printer. When you use theXPS Card Printer Driver, it automatically requests
topcoat for YMCKT, KT, and KTT ribbons. Most ID software also requests
topcoat automatically.
100
Card Design and Setup
Topcoat should not be applied over the magnetic stripe, smart card chip, or
signature panel of a card. To prevent topcoat application, see “Printing and
Non-Printing Areas” for more information.
HINTS & TIPS
Topcoat is applied as an even, consistent film.
101
Card Design: Magnetic Stripe
This section covers the following topics:
•
“About Magnetic Stripe”
•
“Magnetic Stripe Formats”
•
“Use Magnetic Stripe Escapes”
•
“Use Magnetic Stripe Fonts”
About Magnetic Stripe
Magnetic stripe is an option available in the printer. See
the Printer Status page of Printer Properties for the
printer to see if your printer has a magnetic stripe
option. The cards you use must also have a magnetic
stripe. The magnetic stripe is a brown or black stripe
close to one long edge of the card.
See the package containing new cards for details about
the magnetic stripe.
The magnetic stripe option is set up to define the
coercivity, number of tracks, and data format. The
coercivity and data format are set in the printer. The installer sets these values
and they remain the same for all cards printed using the same design. See “Set
Magnetic Stripe Coercivity” if you need to change the coercivity.
The data format determines how many characters can be encoded on a track. It
also determines which characters can be encoded. See “Three-Track Option”to
see the characters available with the default ISO three-track format.
See “Single-Track Option”to see the characters available with the JIS singletrack format.
Your cards can use the default format for each track, or can use a different
combination of tracks and data formats.
102
Card Design and Setup
Magnetic Stripe Formats
Three-Track Option
The default data formats for a three-track magnetic stripe option are:
•
Track 1 — IATA
•
Track 2 — ABA
•
Track 3 — TTS
This combination is often abbreviated IAT. This format is called ISO format.
IATA (International Air Transport Association)
The maximum number of characters for IATA format is 76 characters. These
characters can include spaces, upper case alphabetic characters, numeric
characters, and the following special characters:
!#$%'()*+,-./;:<@>=^]\["&_
ABA (American Bankers Association)
The maximum number of characters for ABA format is 37 characters. Numeric
characters and the following special characters are allowed:
:;<=>
TTS (Thrift Third Standard)
The maximum number of characters for TTS format is 104 characters. Numeric
characters and the following special characters are allowed:
:;<=>
Single-Track Option
The default data encoding format for a single-track magnetic stripe module is the
JIS Type II format.
JIS (Japanese Industrial Standard)
The maximum number of characters for the JIS format is 69 characters. These
characters can include spaces, numeric characters, upper case alphabetic
characters, lower case alphabetic characters, and the following special characters:
!"#$%&'()*+,-./:;<=>[email protected][]^_~{|}~
103
From a PC running a Japanese edition of a supported Windows operating system
Japanese-language characters are also supported. They include the following
special characters:
45 Katakana characters:
and the following 10 Katakana characters:
Each time you start using Japanese-language characters, or stop using them, a
hidden character is added. Each hidden character reduces the number of
characters you can encode by one character.
104
Card Design and Setup
Card Design: Smart Card
•
“About Smart Card”
•
“Requirements”
•
“Smart Card Codes on the Printer Label”
About Smart Card
This section presents basic information about personalizing smart cards. Smart
card processing is different from other types of personalization, because the
“smart card” step of personalization is controlled by an application that is
different from the rest of card personalization.
Normally, smart card setup is provided by a value-added reseller or service
provider. Information about the smart card module installed and the type of
cards to use can be requested from your service provider or value-added reseller.
Requirements
The following items are required when personalizing smart cards:
•
A direct local connection
between the printer and the PC.
•
Smart card reader in the printer.
•
A smart card cable for the smart
card port used. The illustration
shows the location of the smart
card connection on the printer.
•
Card application that is customized to work with the printer and the smart
card application (using the driver SDK or ID software application with a
smart card application manager).
•
Smart cards that work with the reader in the printer.
105
Smart Card Codes on the Printer Label
The configuration label includes codes to identify the type and model of the
smart card module installed in the printer. The following table lists the codes
used on the configuration label.
Code on Label
Type of Smart Card Module
S1
Integrator
S2
SCM Dual Interface Reader
S3
HID PcProx Contactless
S4
iClass Read Contactless
S5
iClass Read/Write Contactless
S6
Duali Dual
The S1 value on the configuration label indicates that the printer was ordered
from the factory with the basic smart card components installed. Basic
components include the mounting hardware only. An integrator must install a
contactless reader supplied by others.
If the S2 value is included in the configuration code, the printer has shipped from
the factory with the basic components of an S1, plus the SCM Dual (Contact/
Contactless) Interface installed.
106
Card Design and Setup
Printing and Non-Printing Areas
The card design can have areas where printing is not allowed. Such areas include
a magnetic stripe, signature panel, or smart card chip. ID software often manages
such non-printing areas automatically.
If you use other applications to print cards, such as Microsoft© Word, define nonprinting areas using the XPS Card Printer Driver or escape codes. The XPS Card
Printer Driver includes standard non-printing areas, such as three-track magnetic
stripe and smart card chip. Both printing and topcoat are blocked in these areas.
•
See “Set the Print Area” to define standard non-printing areas.
•
See “Use Print Blocking Escapes” for other areas.
Standard Magnetic Stripe Area
Use the following dimensions to prevent printing in the magnetic stripe area.
The 3-track magnetic stripe is usually on the back of the card, while the singletrack magnetic stripe is usually on the front of the card. The green arrow shows
the direction the card travels through the printer.
A
B
C
3-track
3.37 in
85.6mm
1.46 in
37.1mm
0.66 in
16.8mm
2-track
3.37 in
85.6mm
1.57 in
39.9mm
0.55 in
14mm
Single-track (JIS)
3.37 in
85.6mm
1.60 in
40.6mm
0.52 in
13.2mm
Smart Card Non-printing Area
Use the following dimensions to prevent
printing in the smart card area. The smart
card area is usually on the front of the card.
The green arrow shows the direction the card
travels through the printer.
A
0.88 in
22.4mm
B
C
D
1.17 in
29.8mm
0.88 in
22.4mm
1.47 in
37.3mm
107
Other Areas
If you want to specify more than one area on the same side of the card or want an
area other than the standard ones, see “Use Print Blocking Escapes”.
HINTS & TIPS
•
Blocking typically extends 0.1 inch beyond the edges of a feature. The
dimensions listed include the extended blocking region.
•
Print several cards using your card design and application to verify that
printing and topcoat are applied as you intend.
•
If you do not use the driver or ID software, you can use the dimensions
provided for smart card and magnetic stripe to customize your print and
topcoat areas.
•
Use ID software, a custom application, or escapes to define custom
nonprinting areas for one or more of the following:
•
Blocking printing but not topcoat
•
Non-standard areas, such as a preprinted logo or a signature panel
•
More than one area on the same side of the card
Card Layout
The arrangement or layout of components helps to determine how well your card
design works for users. Follow these guidelines to position card design
components for best results.
Backgrounds
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•
Consider using a white background for the card to achieve consistent
professional results.
•
Consider using smaller blocks of color, patterned areas, or gradients to
highlight printed card features such as a name, photo, or logo.
•
Avoid using a solid color background or half tone over a large area of the
card. It can show flaws on the card (such as uneven surface) or the location of
card features (such as a smart card chip).
Card Design and Setup
Image Placement
•
Important images can include the photo, logo, and bar code.
•
Do not place an important image on the front of the card in the same area as a
magnetic stripe or other machine-readable feature. Frequent use of a card in a
reader can wear away the image on the opposite side of the card.
•
Do not place an important image directly on the other side of a signature
panel. Residue from the panel can cause printing problems on an adjacent
card. Place the image above, below, or to the side of the panel.
•
Avoid uneven areas that can result in inconsistent print quality.
•
Do not place an important image directly on the other side of a smart card
chip. The card might not be as flat in that area and printing voids can occur.
Badges
If cards are used as badges, you
might want to punch a hole or
slot after printing so cards can be
attached to clips. The illustration
shows the maximum size for a
slot. A smaller slot will be
stronger and contribute to
durability in the slotted area.
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Settings
Settings are available through the XPS Card Printer Driver for Operators and
Managers.
Managers also can use the Printer Manager to perform setup tasks.
Windows Properties and Preferences
The XPS Card Printer Driver includes the following interfaces:
•
Printing Preferences, which provides card design settings, such as
Orientation and one sided or two-sided printing. See “Open Printing
Preferences”.
•
Printer Properties, which provides status information about the printer. It
also has port setup, permissions, and update tools. See “Open Printer
Properties”.
Printer Manager
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•
The printer includes the Printer Manager, which displays information about
the printer. The manager or installer uses it to set up the magnetic stripe
option and to work with your service provider when troubleshooting
problems. See “Open the Printer Manager”.
•
Operators can use the printer front panel and the Properties page of the driver
to view card counts and status information. Operators should use the Printer
Manager only at the direction of their manager.
Card Design and Setup
Chapter 7: Printer Driver
The XPS Card Printer uses Microsoft XPS print technology to
support printing from currently available applications. It also
supports applications being developed using the newer
architecture of Windows Vista and Windows 7 operating systems.
The XPS Card Printer Driver:
1. Receives card data from an application
2. Processes it for personalizing a card
3. Sends the prepared data to the printer
4. Checks the printer for card completion
5. Displays any conditions (messages) associated with the card
See “Using the driver” for tasks you can perform using the driver interfaces.
HINTS & TIPS
See the Quick Install Guide for the steps to follow to install the printer and driver
correctly.
The installation assigns a default printer name. If you want to use a different
name, you can change the name from the Printer (and Devices) window. If you
have changed settings in Preferences, the settings return to default values. For
best results, change the printer name, if needed, after installation and before
changing settings.
Communication with the Printer
How the XPS Card Printer Driver and printer communicate:
•
The printer can be connected to a PC using a USB cable or an Ethernet cable.
For both connection types, the printer treats communication as if the PC
(driver) is connected over a network.
•
The driver requires the current printer IP address when it is connected to the
printer over a network. See “View Network Information” for more
information.
•
When both the printer and PC use the organization's network, the network
affects the speed of data transmission, and can affect who can use the printer.
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•
When the printer and PC are connected using a USB cable, the printer and PC
automatically set up a local network. The printer has an IP address, which can
be used to view the Printer Manager. (See “Open the Printer Manager”.)
Each time another card printer is connected to the PC, the local network is
updated to include the new printer. For best results, do not connect another
printer while using Printer Manager.
•
Applications can also be customized to communicate with the printer
through the driver. If the application you use is customized, follow
instructions in the application.
HINTS & TIPS
•
The printer can have many PCs connected to it.
•
Each PC can have up to 4 printers connected using USB cables.
•
Each PC can be connected to many printers over the network.
•
Each printer has a separate instance of the driver.
•
Each printer needs to have a different name. The driver takes care of this
requirement.
Using the driver
The XPS Card Printer Driver provides the Windows dialogs for Printing
Preferences for setting the page or card design, and Printer Properties to manage
the printer in the Windows environment.
Using settings in Printing Preferences, you can:
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•
Adjust the colors printed (see “Adjust the Colors Printed”)
•
Change card design settings (see “Change a Card Design”)
•
Send cards with only mag stripe data for encoding (see “Encode Magnetic
Stripe without Printing”)
•
Print on both sides of the card (see “Print on Both Sides of the Card”)
•
Rotate the card (see “Rotate the Card”)
•
Set the print area (see “Set the Print Area”)
•
Set the number of copies of the same card design (see “Print More Than One
Copy of a Card”)
•
Enable bar code detection (see “Print Bar Codes Using Monochrome”)
Printer Driver
Printer Properties provides status information and sample cards. Using Printer
Properties, you can:
•
View or set the printer network port address (see “View Network
Information”)
•
Print driver sample cards (see “Print Driver Sample Cards”)
•
View printer and supplies status (see “View Printer Status”)
•
View card counts (see “View Card Counts using the Driver”)
•
View the driver version (see “View the Driver Version”)
•
Set Windows Permissions (see “Printer Permissions”)
HINTS & TIPS
The Ports tab of the Printer Properties dialog includes an “Enable Bidirectional
Support” checkbox. The driver always uses bi-directional communication with
the printer. Changing the checkbox prevents all printing from the driver.
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114
Printer Driver
Chapter 8: Updates,
Upgrades, and More
This section describes:
•
“Updates”
•
“Upgrades and Printer Options”
•
“Deviations”
Updates
An update replaces part of the product you have — usually software — with a
newer release. Driver updates and firmware updates are the most common types
of update.
•
Driver Update
Driver updates are available from the website or from your service provider.
•
Firmware Update
In most cases, you should update firmware when your service provider
recommends it. Be careful to choose a firmware file that exactly matches your
printer type.
Updating the Driver
If a newer printer driver is released, it can be downloaded from the Web site
listed in the bar at the bottom of the page.
Important! Do not use any of the following methods to remove or replace the existing
driver:
• The Printer Properties > Advanced tab >New Driver button
• Delete the printer from the Printers or Hardware window.
After downloading the driver, follow the steps in “Removing a Printer from
a Windows PC” to remove this driver and install the new one. Removing
and installing the driver requires a user with Windows Administrator-level
or Creator/Owner rights or permissions.
When you update the driver, the driver also updates:
•
My XPS Card Printer
•
The documentation folder
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In most cases, software used by the driver, including an mDNS responder such as
Bonjour®, and Microsoft components such as the XPS framework, are not
updated.
Upgrades and Printer Options
Printer upgrades and options add functionality to your printer. Upgrades come
with installation instructions and are designed to be installed by trained service
providers. Printer options are usually installed by operators.
The following upgrades and printer options are available:
•
Magnetic Stripe Field Upgrade
•
Smart Card Field Upgrade
•
High-Capacity Output Hopper Option (see “Install
a Large Output Hopper”)
•
200-Card Input Hopper Option (see “Install the
200-Card Input Hopper”)
•
Lock Option (see “Install the Lock Option”)
Deviations
Deviations are specially adapted products, created as a special-order. Most often,
the driver or the firmware is deviated; sometimes the hardware (printer) is also
changed. If you have a deviated driver, firmware or printer, be very careful about
updating the driver or firmware. A deviated driver or firmware will have a
version number with “d” near the end, similar to the following:
Firmware Version: 1.3.d1
Driver Version: 1.0.d2
Always check with your service provider to determine whether to install the
update. Do not update until you are sure that the update supports the special
features of your product.
Deviations might be called by a different name in your organization. Other
names might include RPQ, custom, or special. RPQ stands for Request for Price
Quotation, which is one of the first steps in developing an agreement to create the
deviated product.
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Updates, Upgrades, and More
Chapter 9: Removing a
Printer from a Windows PC
This section includes instructions to remove the XPS Card Printer
Driver from a Windows PC.
If the PC is going to be used for another purpose or reason, you may want to
remove the printer and all driver files. When the XPS Card Printer Driver is
removed, all files associated with the driver such as printer documentation and
magnetic stripe fonts, are also removed.
To remove the XPS Card Printer Driver from a Windows PC:
1. Log on to the PC as a user with Administrator access.
2. Open the Windows Printers window:
•
Windows 7, choose Start > Devices and Printers
•
Windows Vista and Windows Server 2008, choose Start > Control Panel >
Hardware and Sound > Printers
•
Windows XP and Windows Server 2003, choose Start > Settings >
Printers and Faxes
3. Make sure all cards sent to the printer have printed. You cannot delete a
printer that has jobs in the print queue. Double-click the printer icon to open
the Print Manager and view the print jobs. If any jobs appear, do the
following:
A. If the job is paused and you want it to print, click the job and then choose
Document > Resume. Wait for the jobs to complete.
B. If you want to delete a job in the queue, click the job and then choose
Document > Cancel. Click Yes to confirm.
C. If the printer is paused or offline, the title bar for the window will include
that status. Choose Printer and clear the appropriate choice to enable
printing.
D. To cancel all jobs, choose Printer > Cancel All Documents. Click Yes to
confirm.
4. Power off the printer.
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5. Insert the driver CD into the PC’s drive.
6. Click the Remove Printer Driver icon on the main installer screen.
7. Click the Remove the Driver button.
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Removing a Printer from a Windows PC
8. Wait until the driver is removed. The installer will show you the progress of
the uninstall.
9. You may be prompted to restart the PC. If a restart is required, remove the
USB cable and then click the Restart Now button.
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120
Removing a Printer from a Windows PC
Chapter 10: Troubleshooting
This section describes:
•
“Tools for Troubleshooting”
•
How to locate the problem (see “Locate the Problem”)
•
Installation problems (see “Fixing the Printer System”)
•
Card appearance problems (see “Card Appearance”)
•
Magnetic stripe problems (see “Magnetic Stripe ”)
•
Driver communication problems (see “Installation Troubleshooting”)
•
“For Managers Only”
Tools for Troubleshooting
The tools for troubleshooting a problem are similar to the supplies and
equipment you use to print cards:
•
Cards to print, used at several stages of troubleshooting
•
Print ribbon
•
Cleaning supplies, especially printer cleaning cards and a cleaning pen
•
The XPS Card PrinterDriver, if you use it when printing cards
•
The Printer Manager, for use by managers with the guidance of your service
provider
•
Procedures to identify where a problem is occurring
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Locate the Problem
When you think the printer is not working correctly, use the following procedure
to locate the source of the problem.
The printer, printer driver, and ID software work together to produce cards. If the
system is not working as you expect, follow these steps, in the order listed, to
isolate the source of the problem before contacting your service provider.
1. Check that the power cable is connected and the printer is powered on.
2. Does the printer power on and display “Ready” on the front panel within 1
minute?
If yes, the printer powers on. Continue to step 3.
If the printer powers on but does not display “Ready” the printer is not
working properly; If the printer does not power on, make sure the printer is
connected to a functioning power source.
Remove the printer power cord from the outlet.
Connect another device, such as a light, to the same outlet to verify that the
power source functions correctly.
Connect the printer to a functioning outlet and repeat, beginning with step 1.
3. Make a printer test card. See “Print a Printer Test Card” for the steps to
follow.
Does the test card print? Does it look like one of the cards shown in the topic?
If yes, the printer is working correctly. Continue to step 4.
If no, the printer is not working correctly. Request service for the printer.
4. Connect the printer data cable, if needed. Make sure you use the same type of
cable – USB or network – used when the printer was installed.
5. If you use the XPS Card Printer driver, print the driver sample card. See
“Print Driver Sample Cards” for the steps to follow.
Does the sample card print?
If yes, the printer and driver are working correctly. Continue to step 6.
If no, the printer and driver have a communication problem. Troubleshoot
communication problems.
If you are not using the driver, ask your service provider or software provider
for assistance.
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Troubleshooting
6. Using your ID software, print a card. Click the type of printer – with an input
hopper or with a single-feed slot – and follow the instructions to print a card.
Does the card print?
If yes, the driver is successfully working with the ID software. Troubleshoot
the card design.
If no, check the following:
•
In the application, is the correct printer chosen in the Print Setup or Print
dialog?
•
If the printer produced a blank card, you might have the wrong page size
or driver settings.
•
If the card causes an error, the card might have a type of data the printer
does not support.
HINTS & TIPS
This process will not help with card appearance problems. See “Card
Appearance” for possible problems and solutions.
See “Magnetic Stripe ” if the card includes magstripe data and it causes a
magstripe message.
Fixing the Printer System
See “Printer System” for typical components of the system. If any one
component does not work properly, printing cards can be affected.
•
The XPS Card Printer Driver
•
ID Software
•
Using the printer plug-in
•
Other components of the system
The XPS Card Printer Driver
The XPS Card Printer Driver is provided in the CD Folder, included in the
shipping carton. If the CD is not available, you can download the driver from the
Web site link at the bottom of this page. Choose Support & Drivers > Drivers &
Download from the menu. Enter your printer model in the Enter Product Name
or Number area, and click Go.
ID Software
ID software formats the types of data used to print cards. Contact the dealer or
distributor from whom you purchased your printer to obtain ID software.
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ID software does not know the capabilities of the printer and you are responsible
for selecting card features that work with the printer you have.
If you do not use ID software, make sure the software you use supports the
requirements for creating cards. If you use magnetic stripe data, you must use an
application that saves text as text and not as a graphic. For example, MS Paint
only saves graphic data, while Photoshop saves both graphic and text data. Fonts
and escapes require text be sent from the application as text.
Using the Printer Plug-in
ID software might include a printer plug-in, which takes the data in the ID
software and makes it available in the form the driver can use.
Other Components of the System
An ID or badge system usually includes a camera to take photos, and can include
other capture devices such as those for biometric data. Using and maintaining
these components is important to the quality of cards you produce.
Installation Troubleshooting
This section describes issues that could prevent a successful installation and the
recommended solutions to those issues. Choose from the following topics:
124
•
“USB Installation Troubleshooting”
•
“Network Installation Troubleshooting ”
Troubleshooting
USB Installation Troubleshooting
Problem
Solution
The cable is loose.
Reconnect the USB cable to the ports on the PC and
the printer. Power the printer OFF, and then back ON.
If the PC and printer still do not communicate, restart
the PC.
The data cable is
damaged or frayed.
Power off the printer. Replace the cable if you have
a spare. Contact your service provider to order a
new data cable.
The system has a
temporary
communication
problem.
USB extension cables can cause communication
problems. The recommended USB cable is 6-ft (2
meters) long. Be sure to use a cable rated for USB 2.0
data transmission.
The card printer does
not install when the USB
cable is connected.
If the printer is not recognized by the PC, or if
installation was interrupted, the Device Manager
might have an entry for the printer that needs to be
removed before the printer can be installed.
Disconnect the printer from the PC.
If the printer was installed, make sure it is deleted. See
“Removing a Printer from a Windows PC” for the
steps to follow.
Open the Windows Device Manager.
1. Locate the device to delete. The device might
be called “Unknown device” or it might be
located under the Printers or Network Adapters
folder. The device might be marked with a
yellow question mark or exclamation mark.
2. Click on the device name to select it, and then
right-click to display a pop-up menu.
3. Choose Remove from the pop-up menu.
4. Click Yes or OK to confirm removal of the
device.
5. Close the Device Manager. Close any other
windows.
6. Re-install the printer. See “USB Installation using
the Installation CD”.
I get an error message
saying USB not
detected.
The USB installer timed out and a printer was not
detected.
Remove the printer driver before re-installing the
printer.
For more information on how to remove the driver,
see “Removing a Printer from a Windows PC”.
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126
Problem
Solution
The USB cable is
connected before the
driver is installed.
The first printer installed on a PC using a USB
connection must be installed from the driver CD or
downloaded driver.
Remove the driver before re-installing the printer.
For more information on how to remove the driver,
see“Removing a Printer from a Windows PC”.
The Print Sample Card
button is gray.
The Print Sample Card button in the Printer Properties
is enabled when the printer and driver communicate
normally. If the Print Sample Card is gray, check that
the U SER button on the front of the printer is steady
green and that “Ready” is displayed on the LCD
panel.
The PC USB port does
not communicate
reliably with the printer
USB port.
Power management on the PC has shut down USB
communication.
Open the Device Manager and the list of USB
devices. Disable shutdown for each hub in the list.
You might need to restart the PC to make the
changes take effect.
Hibernation on a laptop PC requires several moments
to enable USB communication. Unplug the USB
printer port and then connect it again.
Replace the PC port or the PC. Contact your PC or
port vendor if you need assistance.
The printer does not
install or print on the PC
when the PC is
connected to a
network using VPN
Client software.
VPN Client software can prevent the installation and
use of other devices. Choose one of the following
solutions:
Connect the printer using an Ethernet cable and
follow the instructions in “Network Installation using
the Installation CD”.
Disconnect the VPN Client software from the
network, and then install the USB printer and driver or
resume printing.
Troubleshooting
Network Installation Troubleshooting
Problem
Solution
The cable is loose.
Reconnect the data cable to the network port and
the printer. Restart the printer.
The Status page of
Printer Properties shows
the printer is not
available, but the
printer shows “Ready”
on the LCD panel.
Follow your network troubleshooting procedures to
isolate and test each component of the computerto-printer communication link.
Suggestions:
• The computer-to-network connection can be
checked by accessing a network resource, such
as a network drive.
• The network administrator can check
communication between a server and the
printer.
• Make sure the user is logged in to the network.
The printer is not
configured with the
correct network
address
Make sure that the server name or IP address has
been entered in the Port Settings or Configure Port
dialog box on the computer. See“Get the Printer
USB IP Address” for the steps to follow.
Check that “Ready” is displayed on the printer's LCD
panel.
Driver Problems
The driver and printer can have the following communication problems:
•
“The driver does not detect the network-connected printer”
•
“The driver does not detect the USB-connected printer ”
•
“Unexpected messages appear”
•
“Driver status or Windows print queue does not provide expected data”
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The driver does not detect the network-connected printer
128
Problem
Solution
The Printer Properties >
Status tab shows the
printer is not available.
Make sure you are using the same type of data
cables – USB or network – that were used when
installing the printer. You cannot switch the type of
data cables after installing.
Check the current Printer IP Address.
Update the IP Address on the Printer Properties > Ports
tab.
Message 500 appears
after you send a card
to print.
If this happens often, consider switching from DHCP
network addressing to Static IP addressing. See “Set
the Driver Network Port Value” for more
information.
The network is not
operating properly.
Check the network using another device and fix or
report network problems.
To check the network, print to a different (paper)
printer or check the availability of network drives.
The printer is not
connected to the
network, or the PC is
not connected to the
network.
Make sure both ends of the data cables are
connected. See “Data Cable”.
Replace defective cables if needed.
Troubleshooting
The driver does not detect the USB-connected printer
Problem
Solution
The Printer Properties >
Status tab shows the
printer is available, but
Message 500 appears
after you send a card
to print.
Make sure you are using the same type of data
cables – USB or network – that were used when
installing the printer. You cannot switch the type of
data cables after installing.
Make sure both ends of the data cable are
connected. See “Data Cable”.
Replace a defective USB cable if needed.
Message 505 appears
after you send a card
to print.
The Bonjour software is disabled or not installed.
Check the Windows Add/Remove Programs list to
see if Bonjour is installed. If Bonjour is not installed and
the printer is connected using a USB cable, the driver
must be removed and the printer must be installed
again.
A user with administrator (Windows XP) or Owner/
Creator (Windows Vista and 7) permissions is required
to remove and install the printer. See the Quick Install
Guide, available through My XPS Card Printer, for the
required sequence.
The SD260 device was
removed from the
Safely Remove
Hardware list.
Power off the printer. Wait a minute. Power on the
printer. The device should be detected again.
The device always
appears in the Safely
Remove Hardware
list.
Unexpected messages appear
When using the XPS Card Printer Driver on a PC with some older card printers
installed, the older printer driver can display message DR00914 “The printer
driver was not started successfully.” naming the XPS Card Printer as a printer
that did not get installed correctly.
Clear the message. The printer works as designed.
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Driver status or Windows print queue does not provide expected data
130
Problem
Solution
In the print queue
(Windows Print
Manager), print jobs
are shown as done and
are removed, when
they have not started
in the printer.
The print queue shows jobs that Windows is still
tracking. Those jobs can be in the queue at the
printer, waiting for other jobs to complete
The Driver Sample Card
or mag stripe test cards
do not print.
The “Enable bidirectional support” choice in Printer
Properties is unchecked. This must be checked to
allow printing from the driver.
The Ribbon Low light on
the printer and the
driver status do not
match.
The percent remaining that causes the printer Ribbon
Low light can be set using the Printer Manager. The
driver display cannot be changed. As a result, the
two indicators can show different data.
In the print queue
(Windows Print
Manager), print jobs
show an error and are
removed without
printing.
The print queue shows jobs that Windows is still
tracking. Those jobs can be in the queue at the
printer, waiting for other jobs to complete.
The Driver Sample Card
or mag stripe test card
do not print.
The “Print directly to printer” choice in Printer
Properties is checked. Uncheck the value to allow
printing of the driver sample cards.
A print job disappears
from the print queue,
but does not print.
The printer USB cable was disconnected after the
application sent the job.
The Eject SD260 device
appears in the Safely
Remove Hardware list.
The USB adapter in the printer appears in the list. This
cannot be changed.
The print job prints, but
remains in the print
queue.
The printer might be shared with another PC. The
printer driver does not support sharing. Close the print
queue and open it again to clear it.
Troubleshooting
Card Appearance
Card appearance problems can be caused by many different factors. Click the link
below that best describes the card appearance issue seen on the printed card.
•
“Something did not print”
•
“Printing includes unexpected data”
•
“The color printing has flaws”
•
“The printing is too light ”
•
“The printing in too dark ”
•
“The monochrome printing has flaws ”
Something did not print
Problem
Solution
Nothing is printed on
the card.
The magnetic stripe Encode Only option is set to On.
Open Preferences and change Encode Only to Off.
The Print Ribbon is loaded incorrectly. Remove the
print ribbon and install it correctly.
The page size was not set to ISO-ID1. In the
application, use Print set up to choose the card
printer. The correct page size will be available after
choosing the printer. See “Printing Cards” for details.
Color printing on top of
a black background
does not appear on
the card.
The printer uses the print ribbon panels in sequence;
the Y panel prints first, then M, and so on. The black
panel of the print ribbon is used last and will print over
the color panels. For best results, change the 100%
black background to a color near black, so that it
prints using the YMC (color) panels of the print ribbon.
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Printing includes unexpected data
Problem
Probable Cause
Solution
Text intended for the
magnetic stripe printed
on the card.
The magnetic stripe
font was not applied to
the text.
See “Use Magnetic Stripe Fonts”.
The escape code was
typed incorrectly.
See “Use Magnetic Stripe Escapes”.
The text to encode was
longer than one line.
Reduce the font size to keep all text on
one line.
The application can
use the page size in
effect when a
document is created,
and you set the page
size after creating the
document and before
printing.
Use the page setup feature of the
application to set the page size before
creating the document. Consider
creating a template for cards that opens
at the correct page size.
Several blank cards are
ejected before the full
card prints.
The color printing has flaws
Problem
Probable Cause
Solution
One or more unprinted
lines appear on the
card.
The printhead is dirty or
damaged.
Clean the printhead. See “Clean the
Printhead”.
One color panel is not
aligned correctly with
other color panels.
The cards are slipping
in the track.
Run a cleaning card. See “Run a
Cleaning Card”.
The cards are not the
correct size for the
printer.
Use cards that meet the size requirement
for the printer. See “Cards” for
specifications. If you must use the cards
you have, ask your manager for help.
Applications and
operating systems can
handle scaling
differently. The PC is set
to use a display setting
other than 100 percent.
For best results, use an image-editing
program to create the correct size image
for the card. Use a screen resolution to set
the size of icons and text on the monitor.
Part of the printed
image is a different size
than on the monitor.
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Troubleshooting
Problem
Probable Cause
Solution
Printing is blurred.
The cards have a
matte, not glossy, finish.
Use cards that meet the requirements for
the printer. See “Cards” for specifications.
The rollers are dirty.
Run a cleaning card. See “Run a
Cleaning Card”.
The printhead is dirty.
Clean the printhead. See “Clean the
Printhead”.
The printed card has
small unprinted areas.
Unprinted cards have
scratches.
Handle cards carefully. See “Card
Quality Guidelines”.
The printed card has
small unprinted areas.
Cards have
embedded particles,
an uneven surface, or
the card edge has
burrs.
Use cards that meet the requirements for
the printer. See “Cards” for specifications
The rollers are dirty or
the card packaging
contains debris.
Run a cleaning card. See “Run a
Cleaning Card”. If needed, obtain a
different supply of cards.
Cards might have
fingerprints or other dirt
on them.
Handle cards carefully. See “Card
Quality Guidelines”.
A signature panel is
located on the other
side of the card.
Design the card to avoid printing photos
over signature panel residue.
The rollers are dirty or
the card packaging
contains
contamination.
Run a cleaning card. See “Run a
Cleaning Card”. Use cards that meet the
requirements for the printer. See “Cards”
for specifications. If needed, obtain a
different supply of cards.
Part of the printed
image is discolored.
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The printing is too light
Problem
Probable Cause
Solution
Photos look faded.
The image capture
system needs
adjustment.
Color settings might not be optimal.
See information for the image capture
system.
Change color settings. See “Adjust the
Colors Printed”.
The printing is very light.
The ribbon is loaded
incorrectly.
Load the print ribbon correctly. See “Load
Ribbon”.
The card was
previously printed and
has topcoat on it.
Print only new cards. See “Cards” for
specifications.
The printhead is not
installed correctly.
Contact your service provider for
instructions on installing the printhead
correctly.
The printing in too dark
Problem
Probable Cause
Solution
The card shows wrinkles
in darkly colored areas.
The card includes very
dark areas.
Change the design to use smaller areas of
dark color.
The printhead is not
aligned correctly.
Contact your service provider.
Color adjustment is too
dark. Using different
card stock changes
the appearance of
printed cards.
Change the color adjustment settings.
All color printing is
darker than intended.
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Troubleshooting
The monochrome printing has flaws
Problem
Probable Cause
Solution
Text has broken (partly
printed) characters.
The monochrome (K)
power setting is
balanced to print both
fine text and bar
codes.
If the card does not include a bar code,
increase the monochrome intensity. If the
card includes fine text and bar codes,
change the text to improve printing. See
“Monochrome Printing”.
The text is formatted to
print with color, and
the card is being
printed with
monochrome ribbon.
Contact your service provider. Format
text to print black so the text is not
dithered.
Printing is uneven or is
missing in some areas.
The monochrome (K)
power setting is too
low. The cards require
a different setting.
Increase the monochrome intensity. Find
a balance between printing all card data
and causing wrinkles.
A black-and-white
image prints using the
color panels.
The Windows Picture
Print Wizard or Picture
and Fax Viewer is
printing the file. Many
applications use the
Windows tool to
preview and print
graphics. The tool does
not render to true black
and white.
Use another application, such as ID
software or MS Word, to create the card.
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Magnetic Stripe
To begin troubleshooting a magnetic stripe problem, first print a magnetic stripe
sample card from the driver. See “Print Driver Sample Cards” for the steps to
follow.
The printer uses the coercivity set using the LCD panel or Printer Manager, and
uses the data format set using the Printer Manager.
136
Problem
Solution
Cards are not loaded
correctly.
Load cards with the magnetic stripe down and
toward the right side of the printer. See “Load
Cards”.
Cards do not have a
magnetic stripe.
Load magnetic stripe cards in the card cartridge. If
the cards have a magnetic stripe, check the quality
of the cards. Change card stock if needed.
The card has dirt or
damage on the
magnetic stripe.
Encode and print the card again. If the message
appears again, run a cleaning card to clean the
mag stripe head.
The magnetic stripe on
the card is low
coercivity material and
the High Coercivity
setting is selected.
To use the cards you have, select low coercivity
encoding. To encode with high coercivity, obtain
cards manufactured for high coercivity encoding.
See “Print a Printer Test Card”.
Message 106 is
displayed.
The magnetic stripe on
the card is high
coercivity material and
the Low Coercivity
setting is selected.
To use the cards you have, select high coercivity
encoding. To encode with low coercivity, obtain
cards manufactured for low coercivity encoding.
The data for this job
includes characters not
allowed by the
magnetic stripe format
selected for the track.
Cancel the current print job. Make sure you know
what data is allowed on the track. Change the data
to be encoded, and resend the print job.
Troubleshooting
Problem
Solution
The magnetic stripe
data was sent in an
encoding format not
supported by the track.
Check the encoding format setting for the tracks by
using Printer Manager. See “Open the Printer
Manager”.
Make sure the application is using the selected
encoding format for the track.
If the application and track are set to the same
format, and the message appears repeatedly,
contact the application provider for assistance.
The application sent
track data for a track
not supported by the
magnetic stripe
module.
Check the type of magnetic stripe option in the
printer. See “Printer Configuration Label ” to
understand the options in your printer.
If the printer label indicates a 3-track ISO module, you
can send data for tracks 1, 2, and 3.
If the printer label indicates a single-track JIS module,
you can send data for track 1.
The magnetic stripe option and cards must be
capable of accepting and encoding each track of
data the ID software sends.
For Managers Only
The Printer Manager provides access to settings that you can use when setting up
card designs, and access to troubleshooting tools. See the Solution Guide,
available to users who choose “Advanced” on My XPS Card Printer, for
information about using the Printer Manager. See “Open the Printer Manager”
to access the printer manager.
In most cases, you can perform advanced troubleshooting with the guidance of
your service provider.
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138
Troubleshooting
Chapter 11: Supplies and
Parts
This section describes the supplies used with the printer and parts for the printer.
It includes:
•
“Print Ribbon ”
•
“Cards”
•
“Cleaning Supplies”
•
“Replacement Parts”
•
“Cables used with the Printer”
Print Ribbon
Print ribbon kits are available from your dealer. Kits include a print ribbon, a
cleaning card, and a replaceable cleaning sleeve. For best results, run a cleaning
card and replace the cleaning sleeve with each new print ribbon.
Color Print Ribbon
Color print ribbon is available in either full
panel or short panel options. Use full panel
print ribbon when the card design calls for
color printing on the entire card. Short panel print ribbon is for use when only a
portion of the card design calls for color. For example, a card design may have a
color photo on the top or left of the card, and black text on the bottom of the card.
The color area for short panel ribbon is 1.57 inches
(40mm). The YMC panels of short panel ribbon are
approximately half the length of a full card.
When printing with short panel print ribbon, the location of the color area is
defined in the card design. Color printing begins when the driver detects a color
pixel and continues for the length of the ymc panels. When using short panel
139
ribbon, check Printing Preferences to make sure that the selection 'Front side
rotate image 180 degrees' is disabled.
Both full panel and short panel print ribbons use the following color panels: Y
(yellow), M (magenta), C (cyan/blue), K (black), and T (topcoat, clear).
The following color print ribbon kits are available:
•
YMCKT Color Ribbon, 250 images per roll
•
YMCKT Color Ribbon, 500 images per roll
•
ymcKT (short panel) Color Ribbon, 650 images per roll
•
YMCKT-K Color Ribbon, 375 images per roll
•
YMCKT-KT Color Ribbon, 300 images per roll
Monochrome Print Ribbon
A monochrome ribbon prints the entire card in one color.
Monochrome ribbon can be:
•
Alternating black and topcoat panels (KT or KTT ribbon)
•
Continuous black (K ribbon)
•
A continuous color, such as red or silver
A roll of certified monochrome ribbon enables the Ribbon Saver feature in the
printer. Ribbon Saver can increase the number of cards printed with each roll of
ribbon.
The following ribbon kits are available:
•
Alternating black and topcoat panels (KT ribbon), 1000
images per roll
•
Black with two topcoat panels (KTT ribbon), 650 images per roll
The printer applies Black and two topcoat panels on
the same side of the card.
•
140
Continuous black (K ribbon), up to 500 images per roll
Supplies and Parts
•
Continuous black (K ribbon), up to 1500 images per roll
•
Continuous dark blue, up to 1500 images per roll
•
Continuous gold, up to 1500 images per roll
•
Continuous gold metallic, up to 1500 images per roll
•
Continuous red, up to 1500 images per roll
•
Continuous white, up to 1500 images per roll
•
Continuous green, up to 1500 images per roll
•
Continuous silver, up to 1500 images per roll
•
Continuous silver metallic, up to 1500 images per roll
•
Continuous scratch-off, up to 1500 images per roll
Print Ribbon Storage Guidelines
•
Store print ribbon in the original package until you load it in the printer.
•
Keep the original packaging closed.
•
The print ribbon maintains its quality for about one year. For optimum card
quality, purchase and store quantities that can be used within one year.
•
The print ribbon and card stock might require secure storage and tracking.
Follow your policy for storing and tracking the supplies used to make cards.
•
Choose a location away from direct sunlight, with a temperature between 32°
F and 77° F (0° C and 25° C). A humidity range from 40% to 60% noncondensing is recommended.
•
Supply rolls should be at room temperature when installed in the printer. If
supplies are stored in an environment that is cooler than the printer
environment, allow supplies to reach room temperature before using.
•
If the printer will not be used for an extended period, remove supplies from
the printer and store them with new supplies.
Cards
This section describes the cards to use with the printer. For best results, use highquality cards that meet the specifications and recommendations described in this
section.
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Card Size
Use ISO ID-1 size cards, also called CR80 cards. Such cards have the following
dimensions:
•
3.37 inches long by 2.125 inches wide (85.60mm long x 53.98mm wide).
•
0.010 to 0.030 inches thick (0.254 to 0.762mm thick)
For encoding magnetic stripe, use cards:
•
3.37 inches long by 2.125 inches wide (85.60mm long x 53.98mm wide).
•
0.010 to 0.030 inches thick (0.508mm to 0.762mm thick)
Actual card thickness can vary by up to ten percent from the sizes listed.
Typically, card bow must be less than the thickness of the card.
Card Material
Use cards with a glossy PVC surface, either 100% PVC cards or composite cards
with a PVC surface. Cards can have with a magnetic stripe on one side of the
card.
Pre-Punched Cards
For best results, punch cards after
printing them. The cards can have
a punched area within 1-inch
(25mm) of the left-hand edge, as
the cards are loaded in the printer.
If the card has a magnetic stripe,
the card cannot be punched
anywhere in the stripe.
New Cards for Color Printing
The printer is designed to print on new card stock. If you print on cards twice, be
careful to avoid getting dirt, fingerprints, or other contamination on cards before
the second printing. Previous printing can interfere with printing and result in
cards that do not have the appearance you want. Printing on cards that have been
issued might introduce substances that interfere with card printing or damage
the printer. If a previously printed card has been printed with topcoat, the card
cannot be printed a second time.
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Supplies and Parts
Adhesive Backed Cards
Adhesive-backed cards are printed, and then adhered to proximity cards when
the card surface is not flat enough to print. The printing surface (white side) of
adhesive-backed card meets the material requirements for use in some printers.
Use the following guidelines:
•
Store cards in a cool place (such as a refrigerator) to avoid adhesive migration.
•
Clean the printer’s card tracks to remove any adhesive residue. Use the
printhead cleaning pen or isopropanol and a swab to remove the residue.
•
Use a print margin of at least 0.05 inch when using adhesive-backed cards.
Card Quality Guidelines
Cards must meet the following card quality guidelines for the printer to print
high quality graphics on them successfully.
Card Surface
•
The card must be free of irregularities such as particles embedded in the
surface.
•
The card surface must be smooth and even. Surface irregularities can cause
loss of contact, resulting in printing voids.
•
The printing surface must be glossy.
•
Card edges must be free of raised burrs, which can cause printing voids. This
is especially true when printing edge-to-edge.
Card Handling
These guidelines apply to unprinted cards.
•
Any debris or particles on an unprinted card’s surface can reduce print
quality and damage the printhead.
•
Grease or oils, such as oils from your fingers, also reduce print quality. Keep
cards completely clean. Do not touch the print surface of a card with your
fingers or hands.
•
Do not use a rubber band to bind blank cards together.
•
If you drop a card on the floor, do not insert it into the printer.
143
Card Storage
These guidelines apply to both printed and unprinted cards.
•
Cards must be stacked so that they will not shift and rub against each other.
•
When storing cards, make sure that no two cards contain images or blocks of
color that will come in contact with each other.
•
Make sure that the magnetic stripe on one card does not come in contact with
the magnetic stripe on another card.
•
Make sure that cards with magnetic stripes are stored away from magnets
and other magnetic objects.
•
Store cards in a cool, dry, and dark place. Excessive light can cause yellowing
of cards on exposed edges.
•
Keep cards in their original packaging.
•
Cards should be at room temperature when they are used. If cards are stored
in a cooler environment than the printer, allow them to reach room
temperature before using.
Replacement Parts
The following replacement parts for use with the printer are available.
Printhead Cartridge
The printer has a replaceable printhead cartridge. The printhead is
subject to wear or damage and has a direct impact on print quality.
Do not touch the printing edge of the printhead in the printhead
cartridge. Clean the printhead following the steps in “Clean the Printhead”.
Print Ribbon Cartridge
The ribbon cartridge holds the print ribbon and the
replaceable cleaning sleeve in the printer.
144
Supplies and Parts
Cleaning Supplies
The print ribbon kit includes a cleaning card and a replaceable cleaning sleeve.
For best results, keep additional cleaning supplies on hand.
The following additional cleaning supplies are available:
•
Packages of 5 Replaceable Cleaning Sleeves
•
Packages of 10 Printer Cleaning Cards.
•
A Cleaning Pen: Use the cleaning pen to clean the printhead and other
internal parts of the printer. A cleaning pen can be used eight times.
Cleaning Roller Spindle
The cleaning roller spindle holds the replaceable cleaning sleeve.
Large Output Hopper Option
The printer can use a large output hopper, which holds
about 100 cards. The user can replace the small, standard
hopper with the large hopper without using tools.
Lock Option
The printer can be used with a cable lock. Obtain the lock from your dealer,
because it includes an added security plate.
Power Supply
The power supply is rated at 100-240 VAC, 50-60 Hz and
uses up to 3 amps. It is self-adjusting within the rated input
voltage.
200-Card Input Hopper
The 200-card input hopper kit includes the larger hopper with cover attached.
The standard hopper is easily removed and the 200-card hopper can be installed
without using tools.
145
Cables used with the Printer
The printer uses a data cable and a power cable.
Data Cable
The data cable connects the printer to the network or PC sending cards. The data
cable can be:
•
USB cable
•
Network cable
USB Cable
Use a USB data cable, 6 feet (2 meters) long, to connect the
printer to the PC. Be sure to use a cable rated for USB 2.0
data transmission.
Network Cable
Use a standard network cable, sometimes called a Category 5 or Cat 5 cable, to
connect the printer to a network port.
Smart Card Cable
Use a USB cable up to a maximum of 6 feet (2 meters) long to connect the smart
card port to the PC.
Power Cable
The power cable connects to facility power and the printer power supply. Be sure
to use a cable that grounds to the facility power source.
The printer can use one of the following power cords:
146
•
USA power cable
•
European power cable
•
Australian power cable
•
United Kingdom power cable
•
Danish power cable
•
Indian power cable
•
Israeli power cable
•
Italian power cable
•
Swiss power cable
Supplies and Parts
•
Chinese power cable
•
Japanese power cable
HINTS & TIPS
•
Use only one data cable with a printer.
•
If you need to connect more than one PC to a printer, use a network
connection.
147
148
Supplies and Parts
Chapter 12: How-To Topics
•
“Install a Large Output Hopper”
•
“Install the 200-Card Input Hopper”
•
“Install the Lock Option”
•
“Adjust the Colors Printed”
•
“View Card Counts using the Driver”
•
“View Card Counts from the Printer LCD Menu”
•
“Change a Card Design”
•
“Run a Cleaning Card”
•
“Clean the Printhead”
•
“Set the Driver Network Port Value”
•
“Encode Magnetic Stripe without Printing”
•
“Change the LCD Backlight”
•
“Get the Printer Network IP Address”
•
“Get the Printer USB IP Address”
•
“Load Cards”
•
“Load Ribbon”
•
“Open Printing Preferences”
•
“Open the Printer Manager”
•
“Open Printer Properties”
•
“Print Driver Sample Cards”
•
“Print a Printer Test Card”
•
“Print on Both Sides of the Card”
149
150
•
“Rotate the Card”
•
“View Printer Status”
•
“Find the Printer Serial Number”
•
“Set Magnetic Stripe Coercivity”
•
“Set the Print Area”
•
“Set IP Address Type”
•
“Use Print Blocking Escapes”
•
“Use Magnetic Stripe Escapes”
•
“Use Magnetic Stripe Fonts”
•
“View the Driver Version”
•
“View Network Information”
•
“Print More Than One Copy of a Card”
•
“Set the Print Resolution”
•
“Print Bar Codes Using Monochrome”
How-To Topics
Install a Large Output Hopper
The output hopper included with
the printer holds about 25 cards.
The printer can be used with an
optional large output hopper that
holds up to 100 cards.
The large output hopper kit
includes two base sections and a
large output hopper. The two base
sections are the same; turn them
back to back to use them. Each base has hooks, marked by green circles, to attach
it to the printer base.
You can remove the standard hopper and attach the large output hopper without
using tools.
Follow the steps in this topic to attach the
printer to the bases, and to install the larger
output hopper.
1. Position one base section with the open end
facing the back of the printer.
2. Lift the printer over the base section.
3. Align the tabs in the base with the slots in
the bottom of the printer.
4. Push up (a) to insert the four tabs in the slots and then
push the base forward (b) to lock it to the printer.
5. Position the other base section with the opening to the
front of the printer.
151
6. Push up (a) to insert the four tabs
in the slots and then push the base
back (b) to lock it to the printer.
7. Remove the 25-card output hopper
from the printer. Slide it out,
similar to a drawer.
8. Slide the 100-card output hopper
into the assembled base and printer. Make sure the tabs
(in circles) secure the hopper to the printer.
HINTS & TIPS
•
The base sections contain drawers, useful for holding
cards, cleaning pen, or other frequently-used items. The
drawers can be opened from the left or right side of the
printer.
•
The base and large output hopper remain attached
when the printer is moved or carried.
Install the 200-Card Input Hopper
The standard input hopper can hold about 100 cards. Some printers can be
upgraded to use a 200-card input hopper.
The 200-card input hopper kit includes the larger hopper with cover attached.
The standard hopper is easily removed and the 200-card hopper can be installed
without using tools.
1. Open the input hopper.
2. Press the release tab located on the back
wall of the hopper while lifting the hopper
up and off the printer.
3. Install the 200-Card input hopper by
aligning the tabs with the slots on the
printer.
4. Push the hopper down until it clicks into
place.
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How-To Topics
5. Load up to 200 cards in the hopper and close the cover. The printer is ready to
print cards.
Install the Lock Option
The lock option is a user-installed feature that does not require special tools to
install. The package contains a Kensington® Lock with keys, instructions, and a
metal security plate. The security plate is installed in the printer and is designed
to accommodate the T-bar of the Kensington lock.
1. Prepare the printer by installing the
metal security plate and then follow the
instructions included in the packaging.
2. The security plate receptacle is located
on the underside of the printer towards
the back left-hand side.
3. Insert the security plate into the
receptacle with the open end toward
the printer.
4. Follow the instructions included with
the lock to complete the installation.
153
Adjust the Colors Printed
The XPS Card Printer driver for use with Windows operating systems includes a
Color Adjustment feature in Printing Preferences.
Using the Color Adjustment tab, you can:
•
Change the brightness of color printing on the card
•
Change the contrast of color printing on the card
•
Change the color balance of color printing on the card
1. Open the Preferences dialog in the
following ways:
A. Using the Open Printers Window
button in My XPS Card Printer
B. From the Start Menu in Windows 7
or Vista
C. From the Start Menu in Windows
XP
2. Click the Color Adjustment tab to view
it.
3. The tab contains two similar images: the original image and the adjusted
image. They show how the changes might look on a card.
4. Check Enable Color Adjustment if needed to use the settings.
Brightness
To change the overall lightness or darkness
of the card, change the Brightness setting.
1. Click the Up arrow to make the image
lighter, or the Down arrow to make the
image darker.
2. The Adjusted image shows the effect of
the new setting.
3. Click the Apply button after each
change to save it.
4. Print one or more cards to verify your changes:
5. Print one or more cards from the ID software.
6. Print a sample card from the Properties Status page.
154
How-To Topics
7. Evaluate the appearance of the cards.
8. Repeat these steps until the cards meet your requirements.
9. Click the Apply button to save the new values.
Contrast
To change the degree of difference
between the light and dark values of an
image, change the Contrast setting.
1. Click the Up arrow to increase
contrast, or the Down arrow to
decrease contrast.
2. The Adjusted image shows the effect
of the new setting.
3. Click the Apply button after each
change to save it.
4. Print one or more cards to verify your changes:
5. Print one or more cards from the ID software.
6. Print a sample card from the Properties Status page.
7. Evaluate the appearance of the cards.
8. Repeat these steps until the cards meet your requirements.
9. Click the Apply button to save the new values.
Color Balance
Before you use color adjustment, read and understand the “Color Printing”
topic.
1. Evaluate the image for color balance. Does the card have a yellow cast or do
photos have a greenish tint?
If most of the card prints with the correct colors, consider using a graphics
application to change the logo or other part of the card that needs color
improvement.
155
2. Determine which color needs
adjustment:
•
Increase red, or decrease red to
add cyan (light blue).
•
Increase green, or decrease green
to add magenta (red-purple).
•
Increase blue, or decrease blue to
add yellow.
•
If changing the obvious color does
not produce the desired effect, try
changing the other two.
3. Click the Up arrow to increase a color,
or the Down arrow to decrease
contrast.
4. The Adjusted image shows the effect
of the new setting.
5. Click the Apply button after each change to save it.
6. Print one or more cards to verify your changes:
A. Print one or more cards from the ID software.
B. Print a sample card from the Properties Status page.
7. Evaluate the appearance of the cards.
8. Repeat these steps until the cards meet your requirements.
9. Click the Apply button to save the new values.
HINTS & TIPS
156
•
The settings on the Color Adjustment page affect the color printing of all
cards sent from the PC using the driver.
•
Printing formatted as black (K) is not affected by color adjustment.
•
Each click changes the setting by 1 percent (%).
•
If you use adjusted colors on some cards, you can uncheck Enable Color
Adjustment for those that do not need the adjustment.
How-To Topics
View Card Counts using the Driver
The XPS Card Printer Driver displays card counts in the Printer Properties dialog.
Follow the steps in this topic to view card counts using the XPS Card Printer
Driver.
1. Open the Printer Properties dialog.
2. Click the Card Counts tab.
3. The Printer Properties shows current
and total counts.
4. Click the Ask Printer for Update
button to see the counts if additional
cards have printed.
About Card Counts:
•
Total counts are all the cards the
printer has processed.
•
Current counts are all cards since the
last time the count was reset. Current
counts are resettable by the printer manager.
•
The printer only sends updated card counts when you click the Ask Printer
for Update button.
•
The printer includes cards picked for test cards and cleaning cards in the
Cards Picked count, but not in Cards Completed count.
•
Card counts cannot be viewed from a shared Client PC.
157
View Card Counts from the Printer LCD Menu
The printer front panel has an LCD menu system that displays information about
the printer, including card counts. See “Use the Front Panel” for information on
all the LCD menu system.
1. Begin with the printer powered on and in the “Ready” state.
2. Press the U SER button. The LCD panel display shows “suspended”.
3. Press the ENTER key to enter the menu system.
4. Press an arrow key to display “Status” on line 2 of the LCD panel.
5. Press the ENTER key to enter the Status menu.
6. Press an arrow key to display “Card Counters” on Line 2.
7. Press the ENTER key to display “Card Count” on Line 2.
8. Press the ENTER key to view the total number of cards picked on this printer.
9. Press the ENTER key to display “Cycle Count” on line 2.
158
•
A cycle is one pass of the printhead.
•
With monochrome (K) ribbon, one cycle prints the front of the card. A
second cycle might print the back of the card.
•
With YMCKT ribbon, each color panel and topcoat panel uses one print
cycle.
How-To Topics
10. Press the ENTER key to view the cycle count.
11. Press the ENTER key to display “Completed Card” on Line 2.
12. Press the ENTER key to view the Completed Cards count.
13. Press the ENTER key to display “Rejected Cards” on Line 2.
14. Press the ENTER key to display the Rejected Cards count.
15. Press the ENTER key to display to display “Lost Cards” on Line 2.
16. Press the ENTER key to display the Lost Cards count.
17. Press the ENTER key to display “Exit” on Line 2.
18. To print cards, press the ENTER key repeatedly to return to the “Suspended /
Menu Available” display.
19. Press the U SER button to display “Ready” on the LCD panel.
Change a Card Design
Card design is the name given to the combined features of the printed cards. See
“Card Design and Setup” for more information.
An organization can change:
•
The arrangement of card components, such as moving a photo from the center
to the left side of the card
•
The source for card components, such as using a different camera for taking
photos, or using a new file for a logo.
•
The components on the card, such as adding magnetic stripe, logo, or bar
code.
Whenever the card design changes, review the settings used for the card. Use this
checklist to guide your changes. Always:
•
Use high quality (300dpi) photos and graphics.
•
Print several samples of the updated card design.
159
•
Use cards with a magnetic stripe or bar code in a reader to verify the data
works as expected.
•
If you print large groups of cards (batches), print a typical group of cards and
check cards printed at the beginning, middle, and end to make sure they all
work.
If changing:
•
A graphic (logo) on the card
•
The camera for taking photos
•
The location for taking photos
Then:
•
Check the Color Adjustment setting.
•
See “Color Printing” for information about how to improve the
appearance on one element on a card.
If changing:
•
A bar code
•
A magnetic stripe
Then:
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•
See “Monochrome Printing” if printing bar codes.
•
See Magnetic Stripe if adding or changing a magnetic stripe.
•
Print several samples of the updated card design.
•
Use the cards in a reader to verify the data works as expected.
How-To Topics
Run a Cleaning Card
Run a printer cleaning card to clean debris from the inside of
the printer. The cleaning card can remove most contaminants
from the printer.
1. Begin with the printer powered on.
2. Open the printer cover and remove the print ribbon
cartridge.
3. Close the cover. The Ribbon Light will blink rapidly.
4. Open the input hopper and remove unprinted cards. The
Card light will blink rapidly if the printer has the Card
Present option.
5. Begin with the printer “Ready”. The U SER button shows
steady green.
6. Press the U SER button to display “Suspended” on Line 1
of the LCD panel.
7. Press the ENTER key to enter the menu system.
8. Press the ENTER key to enter the Maintenance menu.
9. Press the ENTER key to choose Cleaning Card.
10. With Cleaning Card displayed on Line 2, press the ENTER
key to display Start on Line 2.
11. Press the ENTER key to display “Insert Cleaning Card” in
the LCD panel. The USER button and the Card light blink.
12. Open the cleaning card package. 

Place the cleaning card in the input area and press the
U SER button to start the cleaning cycle.
The printer moves the card through the printer several
times and ejects it in the output stacker.
13. Remove the used cleaning card. Wait a few minutes for
the rollers to dry.
14. Replace the cards in the input hopper.
15. Replace the cleaning sleeve with a new sleeve, and
remove the protective cover.
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16. Replace the ribbon cartridge and close the printer. The printer is ready to
print cards again.
17. Discard the used cleaning card and cleaning sleeve.
Clean the Printhead
1. Begin with the printer powered off.
2. Open the printer cover and remove the print ribbon
cartridge.
3. Open the cleaning pen.
4. Using gentle pressure, move the cleaning pen back
and forth along the full length of the printhead edge
until it is completely clean.
5. Replace the print ribbon cartridge and close the
printer cover.
6. Power on the printer.
7. Print a sample card to verify the quality of
printing.
HINTS & TIPS
162
•
Avoid touching the printhead edge with your
fingers.
•
Avoid touching the printing edge of the printhead
cartridge with any sharp objects which can
permanently damage the printhead.
•
Only use the cleaning pen to clean the
printhead. Other materials can stick to the
printhead.
•
Use the cleaning pen up to 8 times, and then
replace it.
How-To Topics
Set the Driver Network Port Value
The XPS Card Printer Driver uses the Printer IP Address to communicate with the
printer when using a network connection. Follow these steps to view or change
the IP Address that the driver uses.
1. If needed, obtain the printer IP
Address. See “Get the Printer
Network IP Address”.
2. Open Printer Properties. See “Open
Printer Properties”.
3. Click the Ports tab.
4. Locate the DXPnn Standard TCP/IP
Port for this printer.
5. Click the Configure Port button to
open the Enter Network Address
(XP and Vista) or Configure Port
(Windows 7) dialog.
6. The Printer Name or IP Address
shows the current IP Address of the
printer (if assigned).
7. Enter the current IP Address if
needed.
8. Click Apply or Close to close the
Ports dialog.
•
Print a sample card from the
driver to confirm printer and
driver communication. See
“Print Driver Sample Cards”.
9. Click OK or Close to close the
Properties dialog when done.
HINTS & TIPS
The IP address can change when the printer is powered off and powered on, and
the Address Method is DHCP. If the IP Address method is Static, then the IP
Address is assigned using the printer LCD panel and the address does not
change.
163
If the printer changes address often and that causes problems, ask your manager
or network support person to assign a printer name, and enter the printer name
using these steps. See “Set IP Address Type”.
The Ports tab shows the Windows “Enable Printer Pooling” checkbox. The XPS
Card Printer driver does not support pooling.
The Ports dialog shows the RAW port as 9100. The dialog allows you to change
the port number but port 9100 is always used.
Encode Magnetic Stripe without Printing
Using the XPS Card Printer Driver, you can use the printer to encode magstripe
data on a card without printing on it. If you are using ID software to produce
cards, these steps are not necessary and you can use the settings in the software to
encode without printing.
1. Open Printing Preferences. See “Open
Printing Preferences” for the steps to follow.
2. On the Layout tab, click the Advanced button.
3. Click the Encode Only choice and choose
“On” as the setting. Skip this step if you are
using ID Software.
4. Click OK to save the setting and close the
Advanced page, and then click Apply on the
Layout page.
5. The driver discards all printable data and
sends only the magnetic stripe data to the
printer.
6. Format the data:
•
If using ID software, use a magnetic
stripe field if available.
•
Using other PC software, format the data
using magstripe fonts or magstripe
escapes.
•
The card shown has the text “Sports Arts” formatted with a magstripe
font. It will be sent as encoded data. The other images and text on Page 1
will be discarded.
7. Send the card to the printer.
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How-To Topics
HINTS & TIPS
•
In a PC application, use only one page if sending Encode Only data. A twopage document will cause an error and the card will not be encoded.
•
See How“Use Magnetic Stripe Fonts” for information on formatting data
using fonts.
•
See “Use Magnetic Stripe Escapes” for information on using escapes to
format data.
•
You are responsible for using characters supported by the track format. The
driver discards line returns before and after data.
Change the LCD Backlight
Begin with the printer “Ready”. The U SER button shows
steady green.
1. Press the U SER button to display “Suspended” on Line 1 of
the LCD panel.
2. Press the ENTER key to enter the menu system.
3. Press the down arrow key to scroll to the Configuration
menu.
4. Press the ENTER key to enter the Configuration menu.
LCD Backlight is the first choice on the menu.
5. Press E NTER to change the LCD Backlight.
6. Press the down arrow key to lower the light level, or press
the up arrow key to increase the level.
7. When the light is the level you want, press the E NTER key.
The printer saves the setting and returns to the
Configuration menu.
8. Press an arrow key repeatedly to display “Exit” on line 2.
9. With “Exit” displayed on Line 2, press the ENTER key
repeatedly to exit the menu system.
10. With “Suspended” displayed on Line 1, press the USER
key.
11. The printer is ready.
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Get the Printer Network IP Address
The printer can display the IP address it uses when
connected to the network. It also displays the Subnet
Mask, Gateway Address, and MAC Address.
1. Begin with the printer power connected, and the
printer connected to the network.
2. Press the P OWER button (if needed) to power on the
printer.
3. Press the U SER button to suspend the printer.
4. Press the ENTER button to enter the menu system.
5. Press the down arrow to display “Status” on line 2.
6. Press E NTER to enter the Status menu.
7. Press the Down Arrow to display Network Status on
line 2.
8. Press E NTER to display the Network Status menu.
9. Press the Down Arrow to display “IP Address” on line
2.
10. Press E NTER to display the IP Address. Record the IP
Address.
11. Press E NTER to return to the Network menu. Subnet
Mask is displayed on line 2.
12. If all you need is the IP address, skip to step 18.
13. Press E NTER to display the Subnet Mask value.
14. Press E NTER to return to the Network menu. Gateway
Addr is displayed on line 2.
15. Press E NTER to display the Gateway Address (if any).
16. Press E NTER to return to the Network menu.
17. Press the Down Arrow to scroll to Exit on line 2.
18. Press E NTER repeatedly until “Ready” is displayed on
line one and the U SER button glows green.
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How-To Topics
Get the Printer USB IP Address
Follow these steps if the printer is connected using a USB cable and you want to
use the Printer Manager.
1. Begin with the printer power connected, and the
printer connected to the PC using a USB cable.
2. Press the P OWER button (if needed) to power on the
printer.
3. When the printer is ready, press the U SER button to
suspend the printer.
4. Press the ENTER button to enter the menus.
5. Press the down arrow to display “Status” on line 2.
6. Press E NTER to enter the Status menu.
7. Press the down arrow to display USB IP Address on
line 2.
8. Press E NTER to display the USB IP Address.
9. Press the down arrow repeatedly to display Exit on
line 2.
10. Press E NTER repeatedly to exit the menu system. The
LCD panel displays Suspended.
11. Press the U SER button to display “Ready” on the LCD
panel.
12. The printer is ready.
167
Load Cards
If you are using a manual feed printer, keep a supply of blank cards close to the
printer.
For printers with an input hopper, continue with these steps:
1. Open the input hopper (a).
2. Fan cards before placing
them into input hopper (b).
3. Insert magnetic stripe cards
with the stripe down and
toward the right-hand side
of the input hopper.
4. Close input hopper (c).
Load Ribbon
Load the ribbon when you install the printer
and when the ribbon runs out.
1. Open the printer’s top cover.
2. Remove the print ribbon cartridge.
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How-To Topics
3. Load a full roll of print ribbon onto the
spindle closest to the cartridge handle.
4. Place the empty spool on the spindle
with the black gear.
5. Wind the empty spool counterclockwise one full turn.
Load Cleaning Roller
Load a new cleaning roller with each
new roll of print ribbon.
The printer ships with the cleaning
roller spindle installed on the print
ribbon cartridge.
1. Remove the cleaning roller
spindle from the ribbon cartridge
and slide the continuous cleaning
sleeve onto the spindle (a).
2. Snap the spindle with sleeve
installed back onto the ribbon cartridge (b).
3. Remove the protective wrapper from the cleaning sleeve (c).
Install Ribbon Cartridge
Install the assembled print ribbon
cartridge into the printer.
1. Hold the print ribbon cartridge by the
handle and lower into the printer
with the handle toward the front of
the printer.
2. Check to see that the ribbon cartridge
is correctly positioned in the guides.
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3. Close the printer cover.
Open Printing Preferences
You can open the Printing Preferences dialog in the following ways:
•
Using the Open Printers Window button in My XPS Card Printer
•
From the Start Menu in Windows 7 or Vista
•
From the Start Menu in Windows XP
Open Preferences from My XPS Card Printer
1. Open My XPS Card Printer from
the desktop icon.
2. Click the Open Printers Window
choice.
3. On the Printers Window, right-click
the icon for the printer to select it.
4. Choose Preferences from the Popup Menu.
5. The Printing Preferences dialog
opens.
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How-To Topics
Open Preferences from the Start Menu in
Windows 7 or Vista
1. From the Windows Start menu, choose
Control Panel.
2. Click the Hardware (Printers) choice to
open the Printers Window.
3. Right-click the icon for the printer to
select it.
4. Choose Printing Preferences from the
Pop-up Menu.
5. The Printing Preferences dialog opens.
Open Preferences from the Start Menu in
Windows XP
1. From the Windows Start menu, choose
Printers and Faxes to open the Printers
Window.
2. On the Printers Window, right-click the
icon for the printer to select it.
3. Choose Preferences from the Pop-up
Menu.
4. The Printing Preferences dialog opens.
HINTS & TIPS
•
To save a setting, click the Apply button before moving to another tab.
Windows discards settings that are not applied.
•
The Preferences dialog contains settings that Windows uses to manage your
card design. The Preferences dialog has the following tabs:
•
Layout: See “Print on Both Sides of the Card”
•
Layout: See “Print More Than One Copy of a Card”
•
Print Area: See “Set the Print Area”
•
Print Mode: See “Set the Print Resolution”
171
•
•
Color Adjustment: See “Adjust the Colors Printed”
•
About: See “View the Driver Version”
•
Advanced button:
•
See “Rotate the Card”
•
See “Encode Magnetic Stripe without Printing”
Settings return to default values if the printer name is changed in the Printers
(and Devices) window.
Open the Printer Manager
The printer includes the Printer Manager, which displays information about the
printer. The manager or installer uses it to set up the magnetic stripe option and
to work with your service provider when troubleshooting problems.
1. Get the printer IP Address:
•
For a network connection, see “Get the Printer Network IP Address”.
•
For a USB connection, see “Get the Printer USB IP Address”.
2. Open the Web Browser on the PC.
3. In the Address area of the browser, type the following:
http://printer IP address
For example: http://123.1.23.123 where 123.1.23.123 is replaced by the printer
IP address.
172
How-To Topics
4. Press the ENTER key.
5. In the Please Log In:
area, enter the
Username and
Password.
•
The default
Username is
WebUser.
•
The default name
does not require a
password.
•
Your printer might require a password.
6. Click the Log In button.
7. The Welcome to Printer Manager page appears.
8. Choose the Access Level that matches your job responsibility and click the
Enter button.
9. The Printer Manager confirms your request and displays the menu.
HINTS & TIPS
•
The access level controls the information displayed and the changes that can
be made.
•
If the Browser cannot connect to the printer, make sure:
•
•
•
The printer display shows “Ready”.
•
Another user does not have a Print Manager session running.
WebUsers can use the Status menu to view:
•
Printer Status: Choose Status > Printer Status
•
Card Counts: Choose Status > Audit Data
•
Model, versions and other information about the printer: Choose Status >
VPD
•
The Supplies installed and information about them; Choose Status >
Supplies.
For the safest printer, use the Log Out button in Printer Manager and close the
browser after logging out.
173
Open Printer Properties
You can open the Printer Properties dialog in the following ways:
•
Using the Open Printers Window button in My XPS Card Printer
•
From the Start Menu in Windows 7 or Vista
•
From the Start Menu in Windows XP
HINTS & TIPS
The Printer Properties dialog contains settings and values that Windows uses to
communicate with and manage the printer. The Printer Properties dialog has the
following tabs:
174
•
General
•
Ports (See “Communication with the Printer”)
•
Sharing (See “Printer Sharing”)
•
Advanced
•
Color management (See “Adjust the Colors Printed”
•
Security (See “Printer Permissions”)
•
Device settings
•
Printer Status (See “View Printer Status”)
•
Card Counts (See “View Card Counts using the Driver”)
•
About
How-To Topics
Open Printer Properties from My XPS Card Printer
1. Open My XPS Card Printer from
the desktop icon.
2. Click the Open Printers Window
choice.
3. On the Printers Window, rightclick the icon for the printer to
select it.
4. Choose Printer Properties from the
Pop-up Menu.
5. The printer Properties dialog
opens.
Open Printer Properties from the Start Menu in Windows 7 or Vista
1. From the Windows Start menu, choose
Control Panel.
2. Click the Hardware (Printers) choice to
open the Printers Window.
3. On the Printers Window, right-click the
icon for the printer to select it.
4. Choose Properties from the Pop-up
Menu.
5. The printer Properties dialog opens.
HINTS & TIPS
Windows 7 includes a priority feature,
where 1 is low priority and 99 is high
priority. If you have multiple users, or
submit multiple cards at about the same
time, this Windows feature does not override the timing of jobs or the order of
jobs in the printer. As a result, higher priority cards might print after lower
priority cards.
Windows 7 includes a Keep printed documents choice on the Printer Properties
Advanced tab. The XPS Card Printer Driver does not support this setting.
175
Open Printer Properties from the Start Menu in Windows XP
1. From the Windows Start menu,
choose Printer and Faxes to open the
Printers Window.
2. On the Printers Window, right-click
the icon for the printer to select it.
3. Choose Properties from the Pop-up
Menu.
4. The printer Properties dialog opens.
Printer Permissions
The Windows operating systems include
security settings. A user with
Administrator (Windows XP) or
Creator/Owner (Vista and Windows 7)
access rights uses them to give or limit
access for users to the printer.
If the PC to which the printer is attached has more than one user, set permissions
that:
•
Give users access to all features of the printer and driver, including messages.
•
Messages inform users when they need to change the ribbon, load cards, or
fix problems.
•
Prevent any access to the printer by unauthorized users.
To Set Printer Permissions
1. Login to the PC as the Creator/Owner (Vista and Windows 7) or with
Administrator permissions (Windows XP).
2. Open Printer Properties. See “Open Printer Properties”.
3. Choose the Security tab.
A. Review the Group or User Names list. If the names for which you want to
specify permissions do not appear in the list, add the names.
B. Choose the Add button to open the Users and Groups dialog box.
C. Click on the name and click Add. Repeat for each name to add.
4. When done adding names, click OK. The Users and Groups dialog box closes.
5. In the Names list, select the name for which you want to specify permissions.
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How-To Topics
6. From the Permissions list, select the access:
A. To enable printing, select Allow for Print, Manage Printers, and Manage
Documents.
B. For a user who should not print to the card printer, select Deny for all
permissions.
C. Select Apply to save the change. Save changes for each name.
7. Repeat steps 5 and 6 to add other users or groups.
8. Select OK to close the Printer Properties dialog box.
Print Driver Sample Cards
The XPS Card Printer Driver includes a sample card, which shows a basic ID card.
The card can be printed with any ribbon the printer supports.
The driver also includes a magnetic stripe test
card, available when the printer includes a
magnetic stripe option. The card has the same
data printed on it and encoded on the magnetic
stripe.
1. Open Printer Properties. See “Open Printer
Properties”.
2. Click the Status tab.
3. The Status tab shows the printer status. The
printer should be “Ready” or “Busy”. If the
printer is not available, troubleshoot the problem.
4. Click the button for the card you
want:
•
Print Sample Card button
•
Print Mag Stripe Test Card
button
5. The printer picks the card and prints
it. If the card does not print,
troubleshoot the problem.
177
HINTS & TIPS
•
The sample card verifies communication between the driver and the printer.
The images and text do not change.
•
The magnetic stripe test card verifies that the driver sends magnetic stripe
data to the printer and that the printer encodes it. The data cannot be
changed.
•
The magnetic stripe data sent by the driver requires that the printer be set to
encode the three-track ISO format for a three-track module, or the JIS-II
format for the single-track module.
•
The sample card buttons will print one copy of the selected card. The Number
of Copies entry on the Printing Preferences > Advanced page does not apply
to the sample cards.
Print a Printer Test Card
The printer includes a test card that runs without using a driver or other source of
card data. Use it to verify that the printer is working.
1. Begin with the printer “Ready”. The U SER button
shows steady green.
2. Press the U SER button to display “Suspended” on Line
1 of the LCD panel.
3. Press the ENTER key to enter the menu system.
4. Press the ENTER key to enter the Maintenance menu.
5. Press the down arrow key to display “Test Card” on
line 2.
6. With Test Card displayed on Line 2, press the ENTER
key to display “Start” on Line 2.
7. After the card prints, press the USER button to return
the printer to Ready.
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How-To Topics
8. After the card prints, press the USER button to return
the printer to Ready.
Print on Both Sides of the Card
Some printers include an automatic duplex module which automatically turns
the card to print both sides. Check the configuration label located on the left side
of the printer to verify if the printer includes a duplex module. See “Printer
Configuration Label ” for more information. The method for printing on both
sides depends on the printer model:
•
Printers that have a duplex module installed, automatically turn the card to
print on both sides.
•
Simplex printers support manual duplex printing. The printer prints one side
of the card, places the card in the card output stacker, and displays a message.
The card must be turned and inserted into the hopper or manual feed slot to
print the back of the card.
Using the XPS Card Printer Driver, you can print
on both sides of the card. Use ID software or
another PC application to format and save the
card data.
To set up manual duplex:
1. Open the PC application and select the card
printer as the current printer.
2. Use the application’s page setup feature:
•
Set the paper size to ISO-ID1 2.13 x 3.38 in
•
Reduce the margin settings to 0
•
Choose the orientation — portrait or landscape
179
3. Create the card:
•
Add graphic elements such as a logo or
background
•
Add a photo
•
Add text, such as name, address, or ID
number
•
As you add elements, place them on
page 1 or page 2
4. Open Printing Preferences from the Start menu. See “Open Printing
Preferences” for the steps to follow.
•
On the Layout tab, choose Flip on Short
Edge for the Print on Both Sides setting.
Click Apply. The driver uses the “Short
Edge” setting for both “Flip on Short Edge”
and “Flip on Long Edge” settings.
5. Put a card in the input hopper or single feed
slot.
6. Click Print to send the card to the printer.
7. The printer processes the first side of the card.
8. The printed card exits to the output hopper.
9. The Front Panel shows “Insert same
card side 2 up” and the User and
Card lights flash.
10. Pick the card up by the edges and
turn it over. Insert it under all cards
in the input hopper and push until
it drops into place.
11. Press the USER button to complete
the card. The printer picks the card again and prints the second side.
HINTS & TIPS
The driver uses the “Short Edge” setting for both “Flip on Short Edge” and “Flip
on Long Edge” settings.
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How-To Topics
Print More Than One Copy of a Card
The Layout tab of Printing Preferences contains a Number of Copies entry area
used for printing several copies of the same card design. You can print from 1 to
255 copies of the same card.
To print more than one copy
1. If you are using a card design application, set the number of copies in the
application. The application settings will override the settings in Printing
Preferences.
2. Open Printing Preferences. See “Open Printing Preferences” for more
information.
3. On the Layout tab, click the Advanced button.
4. Type the number of copies you want to print in the Number of Copies area.
You can print from 1 to 255 copies of the same card design.
5. Click the Apply button.
6. Click the OK button to close Printing Preferences.
7. Send the card(s) to print.
Rotate the Card
1. Open Printing Preferences. See “Open
Printing Preferences” for the steps to follow.
2. On the Layout tab, click the Advanced button.
3. Click the Rotate 180 selection for the side to
rotate. Choose On as the setting.
4. For the card shown, rotate the back so the text
prints below the magnetic stripe, not on top of
it.
5. Click Apply to save the setting, and then click
Close on both the Advanced page and the
Layout page.
6. Send the card to print. See “Print on Both
Sides of the Card” for more information.
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View Printer Status
The XPS Card Printer Driver includes
the Properties Status page, which
shows the printer status, any messages
that apply to the printer, and the ribbon
installed.
The following types of information are
available:
1. Open the Printer Properties dialog.
See “Open Printer Properties”.
2. Click the Printer Status tab.
3. In the lower left area, the tab shows
the date and time the information
was retrieved from the printer.
4. To get the latest information from the printer, click the Ask Printer for
Update button.
Printer Status
The Icon and Printer Status line show:
Icon
Printer Status
Ready
The printer is not processing a card.
Suspended
The printer was paused, or is processing a card from another PC
which has an error.
Busy
The printer is processing a card or a command, or the printer
menu system is being used.
Message
If the printer has issued a message for a card sent from this PC,
the message text is displayed.
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How-To Topics
Icon
Printer Status
Initializing
The printer is powering on.
The printer is off, is shutting down, or is not connected.
Port Type
The Port Type line shows:
•
“USB” for a locally connected printer.
•
“Network” for a printer connected using a network connection. The line also
displays the printer IP address.
Printer Information
The Printer Information box shows:
Model
Model name of the printer.
Serial Number
The serial number, assigned at the factory, of the printer.
Firmware Version
The build version of the firmware currently running in the printer
Option Information
The options or features included in this printer.
Supplies
The Supplies area shows:
Icon
Printer Status
OK
The printer has ribbon, and at least 10% of the roll remains.
Ribbon remaining shows the estimated percentage of ribbon not
used.
Low
The printer has ribbon, and less than 10% of the roll remains.
Ribbon remaining shows the estimated percentage of ribbon not
used.
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Icon
Printer Status
Unknown
The ribbon is missing or is printer is not processing a card. Ribbon
remaining shows 0% (percent).
Ribbon Type
For supported ribbons, the type of ribbon, such as YMCKT or K, is
shown. ymcKT is short-panel ribbon.
If the ribbon is missing or is not a supported ribbon, “Missing” is
displayed.
Test
The Test area shows the Print Sample Card button and the Print Mag Stripe Test
Card button. See “Print Driver Sample Cards” for more information.
Find the Printer Serial Number
The printer serial number is available from several sources.
184
•
When the printer is powered off, the printer configuration label is the easiest
way to find the serial number. See “Printer Configuration Label ” for
information.
•
The XPS Card Printer Driver provides the serial number on the Printer
Properties > Printer Status tab. See “View Printer Status” for more
information.
•
The printer menu system, available from the front panel of the printer, shows
the printer serial number.
How-To Topics
Viewing the Serial Number from the Front Panel
1. Begin with the printer powered on and in the
“Ready” state.
2. Press the U SER button. The LCD panel display
shows “Suspended”.
3. Press the ENTER key to enter the menu system.
4. Press the down arrow to display “Status” on line 2.
5. Press the ENTER key to enter the Status menu.
6. Status is displayed on Line 1 and Serial Number is
displayed on Line 2.
7. Press the ENTER key to show the serial number.
8. To print cards, press the E NTER key repeatedly until
“Ready” is displayed on Line 1 and the U SER button
glows green.
185
Set Magnetic Stripe Coercivity
The printer setting for coercivity can be changed from the LCD panel, if needed.
Usually, coercivity is a system-wide decision and does not change.
1. Begin with the printer “Ready”. The U SER button
shows steady green.
2. Press the U SER button to display “Suspended” on
Line 1 of the LCD panel.
3. Press the ENTER key to enter the menu system.
4. Press the down arrow key to scroll to the
Configuration menu.
5. Press the E NTER key to enter the Configuration menu.
6. Press the down arrow key to display “Magstripe” on
Line 2.
7. Press the ENTER key to enter the menu. “Coercivity”
is displayed on line 2.
8. Press the ENTER key to enter the Coercivity menu.
“Coercivity” is displayed on line 1 and the current
setting is displayed on line 2.
9. Press an Arrow to display the intended coercivity.
10. Press the ENTER key. “Apply” is displayed on line 2.
11. Press the ENTER key to save the value. “Exit” is
displayed on Line 2.
12. Press E NTER repeatedly to exit the menu system. The
LCD panel displays “Ready” and the USER button
glows steady green.
186
How-To Topics
Set the Print Area
The XPS Card Printer Driver can prevent printing and topcoat on specific areas of
the card. By default, the entire side of the card is printed. If your cards include a
magnetic stripe, a smart card chip, or other area, define the area to block printing.
For custom print areas, see How to Use Blocking Escapes. For standard areas,
follow these steps:
1. Open Printing Preferences from the Start
menu. See “Open Printing Preferences” for
the steps to follow.
2. Click the Print Area Tab.
3. For the side of the card with the non-printing
area, click the “Print and topcoat entire side of
card except” list and choose the area.
4. For the example shown, do not print the ISO
3-Track Magnetic Stripe area on the back of
the card. (Text shown on the back is
formatted with a mag stripe font and will be
encoded.)
5. Click Apply to save the setting, and then
click Close.
6. Send the card to print.
The back of the completed card looks like
this:
Notice the narrow white area above and below the magnetic
stripe. The non-printing area is slightly larger than the
feature, in this case the magnetic stripe.
187
Set the Print Resolution
The card printer can be set to print at standard resolution, high resolution, or a
combination of resolutions. For example, the black text of a card design can print
at high resolution while the color images print at standard resolution.
The ability of a printer to support high resolution printing is set at the factory. If
the printer includes the High Resolution Print option, the available resolutions
will be listed on the Status tab of Printer Properties.
The print resolution can be set for color images and/or monochrome card
designs.
To set the print resolution
1. Open Printing Properties.
2. Click the Print Mode tab.
3. Choose from the following options:
•
Always use standard resolution (300 x 300 dpi)
The Always use standard resolution setting is the default setting. It will
print all card elements at standard (300 x 300 dpi) resolution.
•
Always use best possible resolution
The Always use best possible resolution settings will print the card at the
highest possible resolution.
•
Custom
Selecting the Custom Print Mode allows you to set the resolution of color
and monochrome printing. The resolution for color and monochrome
printing can be set independent of one another. The selections are:
•
•
Color:
•
300 x 300
•
300 x 600
Monochrome:
•
300 x 300
•
300 x 600
•
300 x 1200
The first number is the resolution along the short edge of the card.
The second value is the resolution along the long edge of the card.
188
How-To Topics
Set IP Address Type
The Address Mode determines how the network address of the printer is
assigned. The choices are DHCP and Static IP.
DHCP stands for “Dynamic Host Configuration Protocol” and means that the
network assigns the IP Address to the printer. The printer is set to DHCP in the
factory. See “Get the Printer Network IP Address” if you use DHCP
addressing.
Static IP means that the IP Address is assigned, usually by your network support
personnel. If the IP Address is assigned, then the Subnet Mask, and Gateway
Address are assigned also.
189
1. Obtain the IP Address, Subnet Mask, and
Gateway Address for each printer before you
begin this procedure.
2. Begin with the printer “Ready”. The U SER
button glows steady green.
3. Press the U SER button to display
“Suspended” on Line 1 and Menu available
on Line 2.
4. Press the ENTER key to enter the menu
system.
“Main Menu” appears on Line 1 and
“Maintenance” is shown on Line 2
5. Press the down arrow key to scroll to the
Configuration menu.
6. Press the ENTER key when “Configuration”
appears on Line 2.
7. Press the down arrow key until “DHCP/
Static IP” is displayed on Line 2.
8. Press the ENTER key to enter the DHCP/
Static IP menu.
9. Press an arrow key to scroll to display “Static
IP” on Line 2.
10. Press the ENTER key to apply the setting.
“Configuration” will be displayed on Line 1
and “DCHP/Static IP” is displayed on Line 2.
11. Press the down arrow key to display
“Network” on Line 2.
12. Press the E NTER key and “Network” is displayed on Line 1 and “IP Address”
on Line 2.
13. Press E NTER and the IP address appears on Line 2.
190
How-To Topics
14. Enter the assigned address:
•
The IP Address has 4 bytes, separated by
periods.
•
A curser appears under the digit that
will change.
a. Use the arrow keys to change one
digit at a time.
b. Use the ENTER key to navigate
through the address bytes. The
address byte shows three digits
when it can be changed and the
cursor is under the right-most digit.
c. When all four bytes are correct, press
the E NTER key.
15.
Repeat Steps 12 through 14 to enter Subnet
Mask and Gateway Address information.
16. Press E NTER when finished entering all
address information.
17. Press E NTER to Apply/Restart.
18. Press the USER button repeatedly to exit the
menu system. “Ready” is displayed and the
U SER light glows steady green.
191
Use Print Blocking Escapes
TheXPS Card Printer Driver provides two methods to prevent printing and
topcoat on specific areas of the card. See “Printing and Non-Printing Areas” for
more information.
By default, the entire side of the card is printed. If your cards include a magnetic
stripe, a smart card chip, or other area, do not print or apply topcoat to the area.
You might have other areas, such as a signature panel or hologram, to prevent
printing and topcoat.
For magnetic stripe and smart card areas, see “Set the Print Area”. For custom
areas which you define, use this topic.
The XPS Card Printer Driver recognizes escape statements to define print areas.
Escape statements are specific sequences of characters that mark data with a
special purpose. Areas defined using escapes override driver settings, unless no
area is defined. The driver provides the following types of escape statements:
•
Block print
•
Add topcoat
•
Remove topcoat
About Printing Areas
Using driver settings, you can define one non-printing area per side of the card. If
the card has more than one area on a side, define both non-printing areas using
escapes. An escape statement applies to the side of the card where in appears in
the document.
The syntax or structure of each escape statement is ~XX%n1n2n3n4?
192
How-To Topics
•
~ is the beginning of the statement
•
XX represents the type of action –
Block Print, Add Topcoat, or
Remove Topcoat.
•
n1 is the distance from the top of
the card to the start of the area
•
n2 is the distance from the left
edge of the card to the start the
area
•
n3 is with width of the area
•
n4 is the height of the area
Each area is a square or rectangular
shape
The card in this example shows the
dimensions of a three-track magnetic
stripe area.
An escape statement can take the place of settings made in Preferences, by
omitting the dimension values. For example. ~PB%? prevents print blocking on a
card.
The escape statement can specify more than one area of the same type by placing
a semicolon (;) character between the sets of values.
Print Blocking
A print blocking escape statement begins with ~PB%
Examples:
~PB%10 10 55 15?
Printing is blocked in one area and any print
blocking set in Preferences is not used.
~PB%10 10 5 5;30.5 45.23 15 15?
Printing is blocked in two areas and any
print blocking set in Preferences is not used.
~PB%?
No printing is blocked and any print
blocking set in Preferences is not used.
193
Topcoat Add Statement
The topcoat add statement prints topcoat in the area defined in the statement.
All other areas of the card do not have topcoat. All full-color printing must be
covered with topcoat. Use this option with care.
The topcoat add statement begins with ~TA%
Examples:
~TA%0 0 86.5 37?
Topcoat is applied to one large area of
the card and any topcoat setting in
Preferences are not used.
~TA%16.8 0 37.1 5;30.5 45.23 15 15?
Printing is blocked in two areas and any
topcoat setting in Preferences is not used.
Topcoat Remove
With a topcoat remove escape, the topcoat is omitted in the areas defined by the
escape.
•
The topcoat remove statement begins with ~TR%
•
Each blocking area is defined as a series of four values (in millimeters)
separated by a space: top left width height.
•
A semicolon (;) is used to separate topcoat rectangles if more than one area is
specified within the same escape.
For example: ~TR% rect1top rect1left rect1width rect1height;rect2top rect2left
rect2width rect2height?
•
After the last rectangle, the ? character is used to end the escape sequence. Full Card Topcoat Options
•
The application can use the string ~TR%? to override the driver preset masks
and topcoat the entire card side.
•
The application can use the string ~TA%? to override the driver preset masks
and apply no topcoat to the entire card side.
HINTS & TIPS
194
•
Blocking typically extends 0.1 inch beyond the edges of a feature. The
dimensions listed include the extended blocking region.
•
Print several cards using your card design and application to verify that
printing and topcoat are applied as you intend.
How-To Topics
•
If you do not use the driver or ID software, you can use the dimensions
provided for smart card and magnetic stripe to customize your print and
topcoat areas.
•
Use ID software, a custom application, or escapes to define custom nonprinting areas for one or more of the following:
•
Blocking printing but not topcoat
•
Non-standard areas, such as a preprinted logo or a signature panel
•
More than one area on the same side of the card
195
Use Magnetic Stripe Escapes
The data to encode on a magnetic stripe is entered as text and can look like data to
print. The XPS Card Printer Driver uses special characters called Escape Codes to
identify data to encode. Data within escape codes is not printed. The driver
supports several Escape Code systems to allow easy compatibility with other
card printers. See “Supported Escape Codes”.
Using Magnetic Stripe Escapes
1. Use ID software or other application to create a card design.
2. Format the text and graphics to print on the card.
3. Choose a location on the card where
typing the data to encode will not
affect other card design
components.
4. Type the encode data (text) for one
track. The example shown uses the
~<track#><Start Sentinel><Data>
<End Sentinel> syntax.
•
The text for track 1 looks like
this: ~1%Zachary Hamilton
12345 Finance?
•
Press E NTER to end a line.
5. Repeat Steps 3 and 4 for each track of magnetic stripe data.
•
End each line with an ENTER keystroke.
•
Do not put data for two tracks on the same line.
•
Do not allow text to encode to wrap to another line.
•
You can use two or more lines of text for one track. Each line must start
and end with escape codes. The driver will add (append) lines for the
same track together.
•
Data to encode can be on side 1 (front) or side 2 (back) of the card.
•
Do not enter data to print on the same line as data to encode. It will not
print.
6. With magnetic stripe cards in the printer, send the card to print.
7. Verify the encoding success by passing the card through a card reader.
196
How-To Topics
Supported Escape Codes
The Escape Code defines the track for the data. The data format for each track is
set in the printer, and you must enter the type of data the format requires. The
table below shows the default ISO format data, and how the data looks when
formatted. The syntax column shows the general statement for how the data must
be provided. For each track there is an example of how the data looks.
Syntax
Track
Example
Manufacturer
~<track#><data>
1 (IATA)
~1ENCODING WITH ESCAPES
Eltron/Zebra
2 (ABA)
~21234567890
3 (TTS)
~31234567890
1 (IATA)
~1=ENCODING WITH ESCAPES
2 (ABA)
~2=1234567890
3 (TTS)
~3=1234567890
1 (IATA)
~1%ENCODING WITH ESCAPES?
2 (ABA)
~2;1234567890?
3 (TTS)
~3;1234567890
~<track#>=<data>
~<track#> 
<Start Sentinel>
<data> <End Sentinel>
Atlantek
Datacard HiFX, RP90x,
and SRxxx; JVC; and
Fargo
The only Start Sentinel
permitted for tracks 2
and 3 is ; (semicolon)
HINTS & TIPS
•
The driver recognizes all supported escape codes.
•
Use a small font size to shorten lines of text to encode.
•
Keep text to print on a different line from text to encode.
•
When the driver adds lines of text for the same track, the sequence is
determined by the application. Test your application with the driver to make
sure the data is in the correct order.
•
Magnetic stripe data sent by the driver is always encoded on side 2 of the
card.
•
Magnetic stripe data will be converted to uppercase (capital) letters if needed.
•
If not-allowed characters are sent within the magnetic stripe data, the printer
displays a message.
197
Use Magnetic Stripe Fonts
The driver provides fonts to format magnetic stripe data. Use these fonts with
applications such as Microsoft Word that do not usually support magnetic stripe
data.
1. Use the application’s page setup feature
to set the paper size to ISO ID-1. Reduce
the page margins to match the card
design.
2. Format the text and graphics to print on
the card.
3. Type the data to encode.
•
Use a small font size to minimize the
amount of space used for encoded
data.
•
End each line with an ENTER
keystroke.
•
Do not put data for two tracks on the
same line.
•
Do not allow text to encode to wrap
to another line.
•
You can use two or more lines of text
for one track. Each line must start
and end with escape codes. The
driver will add (append) lines for the
same track together.
•
Data to encode can be on side 1 (front) or side 2 (back) of the card.
4. Select a line of data and apply one of the
following fonts:
•
Mag Track 1 XPS Card Printer
•
Mag Track 2 XPS Card Printer
•
Mag Track 3 XPS Card Printer
•
Mag Track JIS XPS Card Printer
5. Repeat Step 4 for each line of text to
encode.
6. Send the card to print.
198
How-To Topics
7. Verify the encoding success by passing the card through a card reader.
HINTS & TIPS
•
Do not use character formatting, such as kerning.
•
Do not use smart quotes.
•
Use an application in which you can enter and save text, and then edit it after
saving.
•
Use a R ETURN or ENTER keystroke to end a line.
•
Use a small font size to shorten lines of text to encode.
•
Keep text to print on a different line from text to encode.
•
When the driver adds lines of text for the same track, the sequence is
determined by the application. Test your application with the driver to make
sure the data is in the correct order.
•
Magnetic stripe data sent by the driver is always encoded on side 2 of the
card.
•
Magnetic stripe data will be converted to uppercase (capital) letters if needed.
•
If not-allowed characters are sent within the magnetic stripe data, the printer
displays a message.
•
View the Driver Version
1. Open Printer Properties. See “Open Printer
Properties”.
2. Click the About tab.
3. The About tab shows the driver version.
4. Click Close to close the Printer Properties
dialog.
View Network Information
When the printer and PC using the XPS Card Printer Driver are connected using a
network, the network settings on the PC and the printer must match.
The driver Printer Properties dialog includes the Ports tab for specifying or
viewing the printer IP Address being used. See the “Port Type” section of “View
Printer Status” to view the setting.
199
If the printer is set to use DHCP (Dynamic Host Configuration Protocol), the IP
address of the printer can change when the printer is powered off and then
powered on. The XPS Card Printer Driver will issue message 500.
To check the IP address that the printer is using, see “Get the Printer Network
IP Address”. If the printer IP Address changes often, using Static IP addressing
might provide a more reliable connection. Work with your network support
group to identify the IP Address, Subnet Mask and Gateway Address (if used).
Then, see “Set IP Address Type”.
Print Bar Codes Using Monochrome
The card printer can be set to detect bar codes that could be embedded in an
image and send the data to print using the K panel of color print ribbon. See
“Types of Bar Codes Detected” for the type of bar codes that can be detected by
the driver. For more information on printing bar codes, see “Printing Bar
Codes”
Set the bar code detection using
the settings in the Advanced
Options window of Printing
Preferences.
1. Open Printing Preferences.
See “Open Printing
Preferences”
2. Click the Advanced button.
3. Set the Print bar codes using
monochrome to ON.
4. Click OK to close the
Advanced Options window.
5. Click OK to close Printing
Preferences.
200
How-To Topics
Chapter 13: Legal Notices
Safety and Compliance
Please note and heed the WARNING and CAUTION labels that have been
placed on the equipment for your safety. Please do not attempt to operate or
repair this equipment without adequate training.
Regulatory Compliance
Notice for USA (FCC notice)
This equipment has been tested and found to be within the limits for Class A
computing devices, pursuant to Subpart J of Part 15 of FCC rules, designed to
provide reasonable protection against radio interference in a commercial
environment. This equipment generates, uses, and can radiate radio frequency
energy. If it is not installed and used in accordance with this instruction manual,
it may interfere with radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will
be required to correct the interference at their own expense.
Changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
Notice for Canada
This digital apparatus does not exceed the Class A limits for radio noise for
digital apparatus set out in the Radio Interference Regulations of the Canadian
Department of Communications.
Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant
les limites applicables aux classe A prescrites dans le Règlement sur le brouillage
radioélectrique édicté par le ministère des Communications du Canada.
The term “IC:” before the radio certification number only signifies that Industry
Canada Technical specifications were met.
201
Notice for Europe
We hereby certify that this printer complies with EMC Directive 89/336/EEC,
R&TTE Directive 1999/5/EC, and the EU RoHS Directive EU Directive 2002/95/
EG. This printer conforms to Class A of EN 55022 and to EN 301 489-5. Operation
of this equipment in a residential environment may possibly cause interference.
In the event of interference, the user, at their own expense, will be required to
take whatever measures are necessary to correct the problem.
Notice for Taiwan
Notice for Japan
This equipment is in the Class A category of information technology equipment
based on the rules of the Voluntary Control Council for Interference by
Information Technology Equipment (VCCI). When used in a residential area,
radio interference may be caused. In this case, the user may be required to take
appropriate corrective actions.
Notice to All Users
The printer emits radio-frequency waves and must be used as installed and
recommended by the printer manufacturer. You may not modify the printer or
how it is used without written permission. You may not operate the printer after
modifying it or its method of operation.
202
Legal Notices
Liability Statement
This product has been built to the high standards of ScreenCheck. Please note and
heed the WARNING and CAUTION labels that have been placed on the
equipment for your safety. Please do not attempt to operate or repair this
equipment without adequate training. Any use, operation or repair in
contravention of this document is at your own risk. By acceptance of this system
you hereby assume all liability consequent to your use or misuse of this
equipment. ScreenCheck assumes no liability for incidental, special, or
consequential damage of any kind. Equipment specifications, applications and
options are subject to change at the sole discretion of ScreenCheck without notice.
Safety
All Datacard Group brand products are built to strict safety and reliability
specifications in accordance with UL60950 and Canadian requirements, and the
Low Voltage Directive 73/23/EEC. Therefore, safety issues pertaining to
operation and repair of Datacard Group brand equipment are primarily
environmental and human interface.
The following basic safety tips are given to ensure safe installation, operation and
maintenance of Datacard Group brand equipment and are not to be considered as
comprehensive on all matters of safety.
Safe environment
Connect equipment to a grounded power source. Do not defeat or bypass the
ground lead.
Place the equipment on a stable surface (table) and ensure floors in the work area
are dry and non-slip.
Know the location of equipment branch circuit interrupters or circuit breakers
and how to turn them on and off in case of emergency.
Know the location of fire extinguishers and how to use them. ABC type
extinguishers may be used on electrical fires.
Know local procedures for first aid and emergency assistance at the customer
facility.
Use adequate lighting at the equipment location.
Maintain the recommended temperature and humidity range in the equipment
area.
203
Safe human interface
Use proper lifting techniques when moving or installing the equipment.
Use standard electrostatic discharge (ESD) precautions when working on or near
electrical circuits.
Do not disconnect safety interlocks on covers. Operate the printer with the cover
closed.
Acknowledgments
Polaroid and Polaroid & Pixel are trademarks of PLR IP Holdings, LLC, used under
license. All other trademarks are the property of the respective owner who has not
sponsored, endorsed or approved this product. PLR IP Holdings, LLC does not
manufacture this product or provide any Manufacturer's Warranty or support.Datacard
is a registered trademark of DataCard Corporation in the United States and/or
other countries. PartnerPage is a service mark of DataCard Corporation in the
United States and/or other countries. The Color Blue with Platinum Flecks mark
is a registered trademark of DataCard Corporation in the European Union and
other countries.
Microsoft, Windows, and Windows Vista are trademarks or registered
trademarks of Microsoft Corporation.
Photoshop is a registered trademark of Adobe Systems Incorporated.
TrueType, Apple, and Bonjour are registered trademarks of Apple Computer,
Inc.
Mifare is a registered trademark of Philips Semiconductors Gratkorn GMBH.
Gemplus is a registered trademark and GemPC is a trademark of Gemplus S.C.A.
Corporation.
iCLASS and HID are registered trademarks of HID Corporation.
All other trademarks are the property of their respective owners.
Fonts
Portions of the software are copyrighted by Red Hat. To access magnetic stripe
fonts, download the Windows fonts (liberation-fonts.zip) from
www.redhat.com/promo/fonts.
The Katakana font used in magnetic stripe fonts is copyright 1990-2003 Wada
Laboratory, the University of Tokyo. All rights reserved.
204
Legal Notices
Copyright (c) 2003-2004 Electronic Font Open Laboratory (/efont/). All rights
reserved.
This font is provided by WADA Laboratory, the University of Tokyo and
contributors “AS IS” and any express or implied warranties, including, but not
limited to, the implied warranties of merchantability and fitness for a particular
purpose are disclaimed. In no event shall the laboratory or contributors be liable
for any direct, indirect, incidental, special, exemplary, or consequential damages
(including, but not limited to, procurement of substitute goods or services; loss of
use, data, or profits; or business interruption) however caused and on any theory
of liability, whether in contract, strict liability, or tort (including negligence or
otherwise) arising in any way out of the use of this software, even if advised of
the possibility of such damage.
Disclaimer
Names and logos on sample cards are fictitious. Any similarity to actual names,
trademarks, or trade names is coincidental.
Proprietary Notice
All drawings and information herein are the property of DataCard Corporation.
205
206
Legal Notices
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