Stratagy ES Tech Bulletin

Stratagy ES Tech Bulletin
726+,%$
Stratagy® ES
Messaging Voice Processing
Technical Bulletin
TBVP-0001
September, 2000
4100049
Stratagy ES Automatic Speech Recognition (ASR)/
Automated Attendant (AA) Feature
The MVP Application Suite now offers a speech enabled Auto Attendant Feature Group labeled, ASR AA.
With the ASR AA Feature Group, callers that access Stratagy ES can:
♦
speak a user’s name to reach an extension
♦
speak a command to log in to his/her mailbox
Note
♦
The system can be programmed for several variations of “login.” For example, mailbox login,
mailbox logon, user login, user logon, access mailbox.
say “send message” or “quick message” to directly send a message to a user’s mailbox without calling
his/her extension
Automatic Speech Recognition (ASR) is the term for converting human speech to text. It is used in
applications where the information collected from the caller is difficult to enter using a touchtone phone, or
where the customer wants to create a more natural, user friendly image with automation. This is
particularly effective for collecting alphanumeric part numbers or names and addresses.
ASR functionality is dynamically allocated as a resource or channel to a Stratagy ES voice port. This
means that a channel of ASR resources is only tied to a voice port for as long as the Stratagy ES software
dictates its need. If the voice port no longer requires the channel or resource, it is freed up to be used by
another port. Therefore, to estimate the amount of ASR channels a system may require, you must first
estimate how many Stratagy ES voice ports will simultaneously need access to ASR resources.
Integration Considerations
Important!
Ports that are configured for ASR AA can only accept inbound voice mail integration
using Simplified Message Desk Interface (SMDI). Dual Tone Multi-frequency (DTMF)
in-band integration is not supported on these ports. If DTMF integration is necessary,
additional ports not configured for ASR Auto Attendant are required.
Configurations
There are two configurations for ASR solutions on the Stratagy ES – host-based and Antares-based.
Host-based ASR (Currently Available)
Host (or CPU)-based ASR uses the native CPU of the Stratagy ES to provide the processing power
required, no additional speech-related hardware is required. A maximum capacity of eight channels of
host-based ASR can be invoked simultaneously. The Stratagy ES host-based ASR is available for the
Stratagy ES only available using a D/41ESC voice board to provide echo cancellation. The other Dialogic
voice boards do not provide echo cancelling and cannot be used.
See “Host-based ASR Installation” on page 13 for installation instructions.
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
9740 Irvine Blvd., Irvine, CA 92618-1697 (949) 583-3700
http://telecom.toshiba.com
1 of 20
Enabling ASR AA Feature Group
TBVP-0001
Hardware/Software Requirements
The following requirements apply for a host-based ASR system:
♦
the Stratagy Activation Module (SAM) must be activated for the feature by placing an order for the
ASR AA Feature Group (part number SES-FG-ASR-AA)
♦
SpeechWorks® software
♦
D/41ESC voice board from TSD (part number SES-DL-P4-SC)
Note
The host-based ASR AA provides up to eight channels of ASR resources.
Though less costly in terms of hardware than the Antares-based solution, considerations must include
processor requirements for other Stratagy ES applications. Adding other processor intensive applications,
such as host-based Text-to-Speech, may require the Stratagy ES CPU to be upgraded.
Antares-based ASR (Scheduled for Release, 4th Quarter of 2000)
With Antares-based ASR, the processors located on the Dialogic Antares resource board, instead of the
native CPU, provide the power. The Antares board has Digital Signal Processors (DSPs) that perform all
processor functions for the ASR application, including echo cancellation.
This configuration provides up to 12 channels of simultaneous ASR per each installed Antares board. The
Antares-based ASR requires either a Dialogic D/41ESC or D/160SC-LS voice board and an Antares board.
See “Antares-based ASR Installation” on page 4 for installation instructions. To install ASR using the
Antares-based method, you must also perform the steps under “Host-based ASR Installation” on page 13.
Hardware/Software Requirements
An Antares-based system must have:
♦
the Stratagy Activation Module (SAM) must be activated for the feature by placing an order for the
ASR AA Feature Group (part number SES-FG-ASR-AA)
♦
SpeechWorks software
♦
Antares resource board from TSD (part number SES-ANT-2000/50)
♦
D/160SC-LS or D/41ESC voice board from TSD (part numbers SG-DL-P16 or SES-DL-P4-SC)
Antares-based ASR cannot share the same Antares card as Antares-based TTS. ASR and TTS can alternate
as resources, but cannot be used at the exact same time on the same voice port.
Enabling ASR AA Feature Group
The ASR AA Feature Group is enabled on the Stratagy ES by:
♦
Loading the Feature Group software
♦
Enabling the Stratagy Activation Module (SAM)
It is not necessary for the Feature Group software to be loaded prior to enabling the feature in the SAM.
Feature Group Software
The software for all released Stratagy ES Feature Groups can be found on the Stratagy ES System
Software CD-ROM that is shipped with each Stratagy ES system. Following the instructions in the
Stratagy ES Installation and Maintenance Manual, technicians can upload the necessary software. Even
2 of 20
Stratagy ES Automatic Speech Recognition (ASR)/Automated Attendant (AA) Feature
TBVP-0001
Automatic Directory Synchronization for MVP ASR AA Feature Group
though the software may be loaded on the system, the specific Feature Group is not operational until the
SAM has been enabled for the feature.
Stratagy Activation Module (SAM)
To enable the ASR AA feature in the Stratagy ES, the SAM must receive new information settings
allowing the feature to operate. These settings are procured by first running a query program on the target
Stratagy ES that will issue a coded packet that is unique to that specific system. This coded packet is then
relayed back to Toshiba TSD along with the target system’s remote telephone number and an order for the
desired feature. Toshiba personnel then call into the system and update the SAM with new data, unlocking
the feature for use.
Note
To provide the most efficient means for remote access, the pcANYWHERE software that comes
with each system should be loaded.
Automatic Directory Synchronization for MVP ASR AA
Feature Group
With Automatic Directory Synchronization, the ASR AA receives user information from the Stratagy ES
mailbox database. Only mailbox users who have their full names added to the User Mode Options Name1
and Name2 fields and have recorded their names are added to the directory used by the ASR AA.
After a new mailbox has been added in the Stratagy ES, the Automatic Directory Synchronization routine
updates the ASR AA directory with the new entry. The ASR AA then automatically translates the new
name into an accurate phonetic pronunciation based on standard English speech patterns.
The directories for the Stratagy ES mailboxes and the names directory of the ASR Automated Attendant
are two separate directories in the system. For the ASR AA to function properly, the names in both
directories must be synchronized.
When ASR AA software is installed on the Stratagy ES, a routine is added to the Scheduler table to
automatically synchronize these two directories on a daily basis. In addition, the ASR AA software installs
an icon on the desktop so technicians can generate a directory synchronization without waiting for the
scheduled automatic synchronization.
The ASR AA Feature Group supports up to 250 names in its directory, and includes a User Login/Quick
Message feature.
Whether purchasing ASR in the host-based or Antares-based configuration, the ASR AA Feature Group
comes with two channels of ASR resources.
Prior to Installing
♦
We recommend that you back up your database prior to starting any upgrade procedure.
♦
Make sure you have all the necessary parts and tools.
♦
Since all of the procedures require Stratagy ES be out-of-service, coordinate with the customer a time
for Stratagy ES to be taken off line.
Stratagy ES Automatic Speech Recognition (ASR)/Automated Attendant (AA) Feature
3 of 20
Antares-based ASR Installation
TBVP-0001
Antares-based ASR Installation
Important!
For Host-based installations, go to “Host-based ASR Installation” on page 13.
Notes
●
●
To complete the Antares-based ASR installation, you must also perform “Host-based ASR
Installation” starting on page 13.
It is recommended that prior to starting this procedure you clear all events from the Event Viewer,
System Log. It will make it easier when you check Antares board configurations in Step 10 “Check
Event Detail Screen”on page 12.
Step 1: Stop Stratagy Enterprise Server/Configure Manual Start
3869
1. Click the
StartStratagy icon on
the desktop.
2. From the Stratagy
Enterprise Server
Control screen, click
Stop.
The screen displays “Stop Pending” and then “Stopped.”
3. Click Manual.
Note This prevents Stratagy ES from automatically starting
while we modify Dialogic software.
4. Click Close.
Step 2: Configure Dialogic Services
Note
If you have GammaLink Fax installed, you must stop the GammaLink service first and return to
this step.
1. From the Windows NT,
click Start, Programs,
Dialogic System
Software, then Dialogic
Configuration Manager DCM.
4 of 20
The DCM Main screen displays.
Stratagy ES Automatic Speech Recognition (ASR)/Automated Attendant (AA) Feature
TBVP-0001
Antares-based ASR Installation
4517
2. From the Main menu,
click Service, Startup
Mode.
3. Click Stop Service.
A message pop-up box displays stating that the Service has
been successfully stopped and the Service Status at the bottom
of the screen changes to Stopped.
4. Click OK.
The message box closes.
5. Double-click on each
device and make a note of
its BLT address, BLT
Interrupt, and ISA Bus
Width.
Note Since you are going to uninstall this software, you’ll use
6. Click File, Exit.
The DCM Main screen closes.
this information at the end of the installation procedure
for reconfiguring the voice boards.
Step 3: Install Streams Environment Protocol
1. Click Start, Settings, Control Panel, Network and then Protocols. If Stream Environment is not already
installed, click Add.
2. From the Select Network Protocol, highlight Streams Environment and click OK.
Note
If Stratagy ES cannot detect the Streams Environment on the PC, it will ask you to insert the
Windows NT CD-ROM in the CD-ROM drive. After you insert the CD-ROM, follow the
instructions on the screen.
Step 4: Install Antares Resource Board
1. Turn off the computer’s power and unplug any cables (e.g., power cord).
2. Open the computer.
3. Unpack the Antares board.
4. Install the Antares board in accordance with Steps 1~6 on pages 11~16 and 11~17 in the Stratagy ES
I&M Manual.
Important!
Do not perform Step 7 of that procedure.
Step 5: (Optional) Install D/41ESC or D/160SC-LS
➤ If your Stratagy ES does not already have a D/41ESC or D/160SC-LS board installed, install one now
per instructions shown on pages 11~9 through 11~13 in the Stratagy ES I&M Manual.
Note
In order to properly install Dialogic’s Antares software, Dialogic software must be reloaded.
Stratagy ES Automatic Speech Recognition (ASR)/Automated Attendant (AA) Feature
5 of 20
Antares-based ASR Installation
TBVP-0001
Step 6: Uninstall the Dialogic/GammaLink Fax Software
1. Replace the computer cover and reconnect the cables.
2. Restart the Stratagy ES.
3. Uninstall the Dialogic software.
4. If you have GammaLink Fax software installed on the Stratagy ES, uninstall it.
5. Reboot the Stratagy ES.
Step 7: Install Dialogic Software
1. Insert the Stratagy ES
Installation CD-ROM
into your PC’s
CD-ROM <drive>.
The Software Install Menu displays.
2. From the Software
Installation Menu
screen, click on
Dialogic System
Software.
The Welcome screen displays.
3. From the Welcome to
Dialogic Setup
screen, click Next.
The Registration screen displays.
4699
4. On the Registration
screen, enter your
and your company’s
name. Click Next.
6 of 20
Stratagy ES Automatic Speech Recognition (ASR)/Automated Attendant (AA) Feature
TBVP-0001
Antares-based ASR Installation
4700
5. From the Setup
Options screen, click
Custom.
6. From the Custom
Component Selection
screen, check:
♦
Drivers, Firmware, &
Configuration Files
♦
GlobalCall API
Package
♦
Antares Software
4701
7. Click Next.
4705
8. Accept the default on
the next four screens
by clicking Next.
Stratagy ES Automatic Speech Recognition (ASR)/Automated Attendant (AA) Feature
7 of 20
Antares-based ASR Installation
9. From the Dialogic
Setup Finish Options,
check the Run
Dialogic Board
Configuration option
and remove the check
from the View
Release Notes option.
Click Finish.
TBVP-0001
You are asked if you want to install GammaLink Fax.
10. If you have a
GammaLink Fax card
installed, click Yes
and continue (see
Stratagy ES
Installation &
Maintenance Manual
for installation
instructions)
...or click No.
11. When finished,
reboot the
Stratagy ES.
Step 8: Configure D/41ESC or D/160ES-LS Board Using DCM
➤ Using the procedures on pages 11~28 through 11~33 of the Stratagy ES I&M Manual, configure the
D/41ESC or D/160SC-LS voice board(s).
Step 9: Configure Antares Board
1. From the Dialogic
Configuration
Manager screen,
click the Add Device
icon on the toolbar
4740
...or select Action,
then Add Device
from the menu.
8 of 20
Stratagy ES Automatic Speech Recognition (ASR)/Automated Attendant (AA) Feature
TBVP-0001
Antares-based ASR Installation
4741
2. Highlight Antares in
the left-hand column
and Antares Board in
the right-hand
column. Click Next.
3. Enter Antares 0 (if
first board). Click
Next.
The DCM Properties for Antares Board screen displays.
4742
4. Click System tab.
5. Highlight the
AntInterrupt
parameter and
change, if necessary.
Note
Note
Set multiple Antares boards to the same IRQ.
We recommend
using IRQ10 or
11 on
Stratagy ES
Model A and
IRQ9 on
Model B.
Stratagy ES Automatic Speech Recognition (ASR)/Automated Attendant (AA) Feature
9 of 20
Antares-based ASR Installation
TBVP-0001
6. From the Properties
for Antares Board
screen, highlight the
MasterBoard
parameter and
change, if necessary.
Note
Setting should be
the same board
ID as the master
Dialogic voice
card (usually set
to 0).
7. If you made any
changes to the
System tab screen,
click Apply, then the
Board tab
4743
...or if you made no
changes, click the
Board tab.
8. Change the following
parameter values for
each DSP:
♦
DSP0_COFF =
<SpeechWorks
installation>\bin\
slaverec.cof
♦
DSP0_PARAMFILE
= leave blank
Note <SpeechWorks installation> = product install directory,
typically c:\Program Files\SpeechWorks.
Entry would typically be:
c:\Program Files\SpeechWorks\bin\slaverec.cof
9. Click Advanced
Board tab. Change
the parameter to
TokenTries = 100.
10. Click Driver tab.
10 of 20
Stratagy ES Automatic Speech Recognition (ASR)/Automated Attendant (AA) Feature
TBVP-0001
Antares-based ASR Installation
11. Change the following
parameters to:
♦
Max_Rcus = 96
♦
Max_Opened_Rcus =
96
♦
Max_Dpi = 96
♦
Message_Length =
1024
12. Click Apply, then
OK.
The Properties screen closes and the DCM screen displays
with the board you just added.
13. Repeat Substeps
1~12 above for any
additional boards.
14. Click File then Exit.
The DCM Main screen closes.
Important! The IRQ you set in the DCM utility must also be
set to “Legacy ISA” in the system CMOS.
15. Reboot the
Stratagy ES.
16. During the bootup
process, press
Delete when
prompted at the
bottom of the screen.
The CMOS Setup Utility screen displays.
17. Highlight PNP/PCI
Configuration and
press Enter.
18. Check the IRQ
setting.
The IRQ you set in Substep 4 of the procedure must be set to
Legacy ISA on this screen (e.g., IRQ-9 assigned to = Legacy
ISA).
19. Make any changes
necessary. Press ESC.
20. If you modified any
settings, press F10 to
save and exit
Stratagy ES continues to boot up.
...or ESC to quit.
21. Press
Ctrl+Alt+Del and
log on to the system.
Stratagy ES Automatic Speech Recognition (ASR)/Automated Attendant (AA) Feature
11 of 20
Antares-based ASR Installation
TBVP-0001
22. (Optional) If you
have only one
Antares board, you
should also set the
environmental
variable for the
system. Click Start,
Settings, Control
Panel, System and
Environment.
23. From the System
Properties
(Environment tab
screen), highlight any
variable in the
System Variables
section of the screen.
The highlighted variable displays in the Variable and Value
fields at the bottom of the screen.
24. Highlight the variable
in the Variable field
at the bottom of the
screen and type
NUM_DSP_BOARDS
in its place.
Note If you see the following SpeechWorks error message
during run-time, check that NUM_DSP_BOARDS is
set correctly: antares_slots: an_open failed:
No compatible or free RCU at RCU’s list
25. Highlight the value in
the Value field and
type 1 in its place.
26. Click Set, then
Apply.
27. Close the System
Properties and
Control Panel
Windows and reboot
the system.
Step 10: Check Event Detail Screen
1. From Windows NT, click Start, Programs, Administrative Tools, then Event Viewer. The Event Viewer
Window displays.
2. Click Log, then System.
12 of 20
Stratagy ES Automatic Speech Recognition (ASR)/Automated Attendant (AA) Feature
TBVP-0001
Host-based ASR Installation
3. Click on each listing with a source file of “dlgc_log.” When you reach the one displaying the
downloading of the DSP settings, check the Description section of the screen. It should look identical
to the screen shown below:
Step 11: Continue with Step 1 of the Host-based ASR Installation
Host-based ASR Installation
Important!
Host-based ASR requires a D/41ESC voice board. If your system does not already have
one installed, see installation instructions on pages 11~9 through 11~13 in the Stratagy ES
I&M Manual.
Step 1: Verify SAM is Feature Activated
4760
1. From the desktop, click
Start, Programs, Stratagy
Enterprise Server
Administration, then
SAM Query.
Stratagy ES Automatic Speech Recognition (ASR)/Automated Attendant (AA) Feature
13 of 20
Host-based ASR Installation
2. From the Stratagy ES
Activation Module
screen, verify that the
ASR settings display in
the lower left-hand
corner.
TBVP-0001
Note
If you are installing a host-based ASR system, the
screen shows “Software Only.” If you are installing an
Antares-based ASR system, the screen shows
“Hardware Assisted.”
Step 2: Stop Stratagy Enterprise Server/Configure Manual Start
See Step 1 “Stop Stratagy Enterprise Server/Configure Manual Start” on page 4 for instructions.
Step 3: (Optional) Install Stratagy ES Update
If the latest software version of Stratagy Enterprise Server (Stratagy ES Release 2.009.016) is not resident
on the Stratagy ES hard drive, you should load the Stratagy ES update and Administration.
➤ From the Software Installation Menu screen, click Software Component Update. The update prompts
you for the pathname etc. Accept the defaults. When the installation is complete, you are asked to
restart your computer.
Step 4: Install SpeechWorks Software
1. Insert the Stratagy ES
Software CD-ROM into
the CD-ROM drive.
The Software Installation Menu screen displays.
2. From the Software Menu
screen, click
SpeechWorks.
The Welcome screen displays.
3. Click Next, then Yes on
the Agreement screen
after you read it.
The User Information screen displays.
4. Click Next.
The Select Components screen displays.
5. Select SpeechWorks
Runtime and
Documentation options.
Remove the check from
SpeechWorks SDK. Click
Next.
14 of 20
Stratagy ES Automatic Speech Recognition (ASR)/Automated Attendant (AA) Feature
TBVP-0001
Host-based ASR Installation
4764
6. Click Next to accept the
default on all screens
until the SpeechWorks
Configuration Tool
screen displays.
7. From the SpeechWorks
Configuration Tool
screen, select Dialogic
Host or Antares in the
Integration Type field and
click OK.
8. Click Finish.
The setup is complete.
9. Reboot the server.
Step 5: Load ASR AA Software
Note
Loading the ASR AA software creates Mailbox 900 and a scheduled automatic directory
synchronization in the Configuration Scheduler.
1. From the Software
Installation Menu screen,
click ASR AA.
The Welcome screen displays.
4768
2. Click Next to accept the
default on all screens
until the Select
Components screen
displays.
Stratagy ES Automatic Speech Recognition (ASR)/Automated Attendant (AA) Feature
15 of 20
Host-based ASR Installation
TBVP-0001
3. From the Select
Components screen,
select the appropriate
ASR Auto Attendant
version. Click Next.
Note Selecting ASR Auto Attendant to work without MVP
4. Continue to accept the
defaults on the remaining
screens. On the final
screen, click Finish.
The Setup is complete.
means that only Blind Transfers are performed and
users cannot log on to their mailbox by speaking the log
in commands.
5. Reboot the server.
Step 6: Start Stratagy Enterprise Server/Configure Automatic Start
3869
1. Click the
StartStratagy icon on
the desktop.
2. From the Stratagy
Enterprise Server
Control screen, click
Automatic.
3. Click Start.
The screen displays “Start Pending” and then “Running.”
4. Click Close.
Step 7: Add Answer Method for Mailbox 900
1. Launch Stratagy ES
Admin.
2. From the toolbar,
click the Answer
Methods icon
The Configuration Properties screen with the Answer Methods
Tab displays.
...or from the
Stratagy
Administration Main
menu, click
Configuration, then
Answer Methods.
3. Click Add.
16 of 20
A blank line displays below the other entries.
Stratagy ES Automatic Speech Recognition (ASR)/Automated Attendant (AA) Feature
TBVP-0001
Host-based ASR Installation
4. Click in the Answer
Method Name field
and type in a new
Answer Method
Name (e.g.,
ASR_AA). Press
Enter.
The entry cannot be longer than 34 alphanumeric characters.
An underscore is allowed (e.g., Default_Name).
5. Type 900 into the
Greeting User Agent
field.
4762
6. Accept the defaults
for the next two
fields.
7. Click OK.
A dialog box displays.
8. Click Yes.
The changes are added to the Stratagy ES database the next
time Stratagy ES service is shutdown and restarted.
Step 8: Add Voice Port Definition for Mailbox 900
1. From the toolbar,
click the Voice Ports
icon
The Configuration Properties screen with the Voice Ports Tab
displays.
...or from the
Stratagy ES
Administration Main
Menu, click
Configuration, then
Voice Ports.
4761
2. Using the drop-down
menu, select the
ASR_AA Answer
Method created in
Step 7 on Page 16.
3. Click OK.
A dialog box displays.
Stratagy ES Automatic Speech Recognition (ASR)/Automated Attendant (AA) Feature
17 of 20
Host-based ASR Installation
4. Click Yes.
TBVP-0001
The changes are added to the Stratagy ES database the next
time Stratagy ES service is shutdown and restarted.
Step 9: Modify Operator Mailbox
Note
This enables the user to say “Operator help” at anytime during the speech recognition process and
reach the operator in case of difficulties.
1. From the toolbar,
click the Mailbox
icon
The Mailbox Editor screen displays.
...or from the
Stratagy
Administration Main
menu, click User
Agents, Edit User
Agents, then
Mailbox.
2. At the bottom of the
Mailbox Editor
screen, double-click
the Mailbox listing
for the “0” mailbox
The Mailbox Editor screen displays the data for mailbox “0.”
...or type the mailbox
number and click
Refresh.
3. From the User Mode
Options screen, type
“Help” in the Name2
field.
4. Click Apply.
The changes are added to the Stratagy ES database the next
time Stratagy ES service is shutdown and restarted.
Step 10: Record Greetings for ASR AA
Note
For more details on recording greetings, see the Stratagy ES User Guide.
1. Enter Stratagy ES’s
extension.
Stratagy ES answers.
2. Press.
3. Enter the security code
(default is 900997) + .
4. From the Main menu,
press .
18 of 20
The Manage Mailbox menu plays.
Stratagy ES Automatic Speech Recognition (ASR)/Automated Attendant (AA) Feature
TBVP-0001
Host-based ASR Installation
5. Press .
The Change Your Greeting menu plays.
6. Enter the greeting
number you want to
change or add (~).
7. Press to record the
greeting (speak slowly
and clearly). Press when done.
You are prompted to record the company greeting.
8. (Optional) After
recording, you can press:
You can repeat options 1~3 as many times as you wish.
Review recording
The complete greeting plays.
Re-record
The system prompts you to record at the beep.
Press when done.
Append recording
Presswhen done.
Appending a greeting enables you to add information to the
end of your already recorded greeting. The system prompts
you to record at the beep.
Cancel recording
The greeting is canceled. The system returns to the previous
menu.
Save recording
Stratagy ES tells you that greeting (number) has been recorded
and returns to the previous menu. Again, you are given the
option to review or record over the greeting you have just
recorded.
9. Press to return to the
previous menu.
You are given the option to record another greeting.
10. Press and select another
greeting number (~).
11. Repeat Substeps 1~9 for
any additional greetings
you want to record.
Important!
The last greeting selected or recorded is the
greeting that callers hear as your mailbox
greeting.
When you are finished recording greetings, pressing in
Substep 9 takes you back to the Manage Mailbox menu.
12. Press .
The Instructional Greeting Menu plays.
13. Repeat Substeps 1~9 as
often as necessary to
record the instructional
greeting(s).
14. To return to the Main
Menu, press.
Stratagy ES plays the Main Menu options.
Stratagy ES Automatic Speech Recognition (ASR)/Automated Attendant (AA) Feature
19 of 20
Host-based ASR Installation
TBVP-0001
Step 11: Select Greetings
1. From the Stratagy ES Administration Mailbox Editor menu, access Mailbox 900.
2. On the Auto Attendant tab screen, select the greetings that will play using the spin button for the
Selected greeting and Selected instructional greeting fields. (See Chapter 6 — Messaging Voice
Processing (MVP) for instructions on the Mailbox Editor screens.)
3. (Optional) On the Auto tab screen, you can schedule the greetings to play on specified days and times.
Step 12: Stop and Restart the Stratagy ES Server Service
Step 13: Run Directory Synchronization
When ASR AA software is installed on the Stratagy ES, a routine is added to the
Scheduler table to automatically synchronize the Stratagy ES mailboxes and the names
directory of the ASR Automated Attendant on a daily basis. In addition, the ASR AA
software installs an icon on the desktop (shown at right) so you can generate a directory
synchronization without waiting for the scheduled automatic synchronization.
➤ Click the Directory Sync for ASR AA button on the desktop. The ASR AA directory is now
synchronized with the Stratagy ES names directory. The synchronization will be automatic in the
future.
Step 14: Verify System’s Basic Functions
➤ Follow the instructions in the Stratagy ES Installation and Maintenance Manual, Chapter 2 –
Installation to verify that the Stratagy ES’s basic functions are working.
Step 15: Check Stratagy ES Components Screen
1. Click Stratagy ES Components icon. The Stratagy ES Components screen displays.
2. Click Resource. Check that one but not both of the following components are listed on the screen:
ASRHost, ASRAntares.
20 of 20
Stratagy ES Automatic Speech Recognition (ASR)/Automated Attendant (AA) Feature
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertisement